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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. World Tourism Organization






2. A person with power to act for a principal supplier






3. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






4. An area set off from a larger room ( usually for sleeping)






5. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






6. A room that can be occupied by four persons






7. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






8. American Hotel Lodging Association






9. Estimated time departure






10. A term referring to the legally published rates of the hotel






11. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






12. A menu or list of items from which guests select various choices and each section is priced seperately






13. Do all possible






14. A calender period between a peak season and off season usually favored by promotional fare






15. Domestic Independant Tour/ Domestic Inclusive Tour






16. Trans- Atlantic Passenger Steamship Conference






17. Total Quality Management






18. Local escorted sightseeing trip






19. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






20. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






21. Official airline guide






22. An AAA affiliated retail agency organization






23. National Tour Brokers Association-trade association of us tour brokers






24. Hotel keeper- an owner or manger






25. Includes a room and English or continental breakfast.






26. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






27. International trade association of local tour operators






28. A flight booked exclusively for a specific group or groups






29. A room occupied by three persons






30. Lodging and continental breakfast






31. Air Transport Association of America






32. Modified American Plan - room and breakfast and either dinner or lunch






33. The charge for a better or extra service






34. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






35. A fee collected by a govn't for departure from the city or country






36. American Automobile Association






37. Average daily rate






38. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






39. One or more bedrooms and connecting parlor






40. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






41. Cruise Lines International Association






42. Hotel accommodations with no meals included in the price of the room






43. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






44. The industries that provide and market services and facilities for pleasure travel






45. To change to a better class of service or accomodation






46. Federal Aviation Administration - in charge of maintaining safety of airline operations






47. American Society of Travel Agents






48. A professional travel escort- sent to supervise arrival details






49. The International Air Transport Association






50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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