Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cruise Lines International Association






2. Modified American Plan - room and breakfast and either dinner or lunch






3. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






4. Air Transport Association of America






5. The industries that provide and market services and facilities for pleasure travel






6. Official airline guide






7. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






8. A term referring to the legally published rates of the hotel






9. American Society of Travel Agents






10. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






11. National Tour Brokers Association-trade association of us tour brokers






12. Domestic Independant Tour/ Domestic Inclusive Tour






13. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






14. A flight booked exclusively for a specific group or groups






15. An area set off from a larger room ( usually for sleeping)






16. American Hotel Lodging Association






17. To change to a better class of service or accomodation






18. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






19. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






20. Rate Per person in a room shared by two






21. A room occupied by three persons






22. Revenus Per avaliable room






23. A person with power to act for a principal supplier






24. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






25. Do all possible






26. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






27. The International Air Transport Association






28. Local escorted sightseeing trip






29. Hotel keeper- an owner or manger






30. International trade association of local tour operators






31. American Automobile Association






32. Federal Aviation Administration - in charge of maintaining safety of airline operations






33. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






34. A professional travel escort- sent to supervise arrival details






35. Average daily rate






36. A calender period between a peak season and off season usually favored by promotional fare






37. A menu or list of items from which guests select various choices and each section is priced seperately






38. Large hotel rom with partition dividing bedroom and sitting area






39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


40. Hotel accommodations with no meals included in the price of the room






41. The charge for a better or extra service






42. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






43. A fee collected by a govn't for departure from the city or country






44. Continental plan - room and continental breakfast only






45. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






46. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






47. Estimated time departure






48. Total Quality Management






49. Trans- Atlantic Passenger Steamship Conference






50. Estimated time arrival