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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The industries that provide and market services and facilities for pleasure travel






2. Trans- Atlantic Passenger Steamship Conference






3. Modified American Plan - room and breakfast and either dinner or lunch






4. Bermuda plan- room and american breakfast daily






5. Lodging and continental breakfast






6. International trade association of local tour operators






7. Estimated time departure






8. Rate Per person in a room shared by two






9. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






10. A room occupied by three persons






11. Revenus Per avaliable room






12. A professional travel escort- sent to supervise arrival details






13. A person with power to act for a principal supplier






14. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






15. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






16. A room that can be occupied by four persons






17. One or more bedrooms and connecting parlor






18. Large hotel rom with partition dividing bedroom and sitting area






19. American Society of Travel Agents






20. Average daily rate






21. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






22. Domestic Independant Tour/ Domestic Inclusive Tour






23. An AAA affiliated retail agency organization






24. A calender period between a peak season and off season usually favored by promotional fare






25. Includes a room and English or continental breakfast.






26. World Tourism Organization






27. The International Air Transport Association






28. Federal Aviation Administration - in charge of maintaining safety of airline operations






29. Cruise Lines International Association






30. Hotel keeper- an owner or manger






31. Official airline guide






32. A term referring to the legally published rates of the hotel






33. American Hotel Lodging Association






34. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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35. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






36. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






37. A menu or list of items from which guests select various choices and each section is priced seperately






38. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






39. National Tour Brokers Association-trade association of us tour brokers






40. Hotel accommodations with no meals included in the price of the room






41. Total Quality Management






42. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






43. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






44. To change to a better class of service or accomodation






45. American Automobile Association






46. Continental plan - room and continental breakfast only






47. The charge for a better or extra service






48. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






49. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






50. A room occupied by two persons and having two single beds