Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






2. A room occupied by two persons and having two single beds






3. Official airline guide






4. American Automobile Association






5. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






6. A professional travel escort- sent to supervise arrival details






7. A room that can be occupied by four persons






8. World Tourism Organization






9. A menu or list of items from which guests select various choices and each section is priced seperately






10. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






11. Cruise Lines International Association






12. An area set off from a larger room ( usually for sleeping)






13. Estimated time departure






14. A calender period between a peak season and off season usually favored by promotional fare






15. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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16. Hotel accommodations with no meals included in the price of the room






17. Total Quality Management






18. Large hotel rom with partition dividing bedroom and sitting area






19. Estimated time arrival






20. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






21. International trade association of local tour operators






22. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






23. Federal Aviation Administration - in charge of maintaining safety of airline operations






24. Continental plan - room and continental breakfast only






25. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






26. Local escorted sightseeing trip






27. The industries that provide and market services and facilities for pleasure travel






28. The charge for a better or extra service






29. Rate Per person in a room shared by two






30. A term referring to the legally published rates of the hotel






31. Air Transport Association of America






32. Trans- Atlantic Passenger Steamship Conference






33. Revenus Per avaliable room






34. A person with power to act for a principal supplier






35. Hotel keeper- an owner or manger






36. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






37. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






38. A room occupied by three persons






39. Bermuda plan- room and american breakfast daily






40. An AAA affiliated retail agency organization






41. One or more bedrooms and connecting parlor






42. Includes a room and English or continental breakfast.






43. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






44. To change to a better class of service or accomodation






45. National Tour Brokers Association-trade association of us tour brokers






46. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






47. A fee collected by a govn't for departure from the city or country






48. A flight booked exclusively for a specific group or groups






49. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






50. The International Air Transport Association