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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel accommodations with no meals included in the price of the room
English breakfast
European Plan
NTBA
Shoulder fare - rate or season
2. A fee collected by a govn't for departure from the city or country
Alcove
Departure Tax
Hotelier
Tour Voucher
3. Local escorted sightseeing trip
Guided Tour
Rack Rate
IATA
ETA
4. A room occupied by three persons
Triple
IATA
European Plan
Hotelier
5. To change to a better class of service or accomodation
ETD
BP
All expense tour
Upgrade
6. Estimated time departure
Best Available
MAP
BP
ETD
7. A menu or list of items from which guests select various choices and each section is priced seperately
Double occupancy rate
A la Carte
European Plan
CTC
8. American Automobile Association
AAA
FAA
Tour package
AAA World Wide Travel
9. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Tour package
Best Available
REVPAR
AAA World Wide Travel
10. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
WTO
Family Plan [hotel]
AAA
Tour package
11. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
REVPAR
Supplement
AMTRAK
12. A calender period between a peak season and off season usually favored by promotional fare
FAA
Shoulder fare - rate or season
ASTA
AAA
13. A room that can be occupied by four persons
Quad
Incentive Travel
AAA World Wide Travel
Shoulder fare - rate or season
14. Federal Aviation Administration - in charge of maintaining safety of airline operations
ATA
FAA
Junior Suite
IATA
15. An AAA affiliated retail agency organization
Triple
AAA World Wide Travel
Upgrade
CTC
16. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Family Plan [Airline]
Incentive Travel
ETA
Off-peak
17. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Shoulder fare - rate or season
GMT
CLIA
ETA
18. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
American Sightseeing Association
Agent
Family Plan [Airline]
Tour package
19. A room occupied by two persons and having two single beds
Family Plan [Airline]
TQM
Junior Suite
Twin
20. One or more bedrooms and connecting parlor
Suite
FAA
Courier
Rack Rate
21. American Hotel Lodging Association
AHLA
ATA
All expense tour
'No-Show'
22. Average daily rate
ADR
Quad
ATA
Family Plan [hotel]
23. Official airline guide
OAG
Tour package
GMT
Family Plan [hotel]
24. Trans- Atlantic Passenger Steamship Conference
AHLA
WTO
Service Charge
TAPC
25. An area set off from a larger room ( usually for sleeping)
Alcove
CP
override
Off-peak
26. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
ASTA
Rack Rate
A la Carte
Family Plan [hotel]
27. Total Quality Management
American Plan
ADR
TQM
Departure Tax
28. Domestic Independant Tour/ Domestic Inclusive Tour
All expense tour
OAG
AHLA
DIT
29. A term referring to the legally published rates of the hotel
Tour package
Rack Rate
Triple
ADR
30. Cruise Lines International Association
Twin
Tour package
CLIA
AAA
31. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Courier
Rack Rate
English breakfast
Family Plan [Airline]
32. Rate Per person in a room shared by two
Guided Tour
IATA
Double occupancy rate
Family Plan [Airline]
33. The charge for a better or extra service
Supplement
ETA
Junior Suite
Departure Tax
34. National Tour Brokers Association-trade association of us tour brokers
NTBA
IATA
MAP
Incentive Travel
35. A flight booked exclusively for a specific group or groups
DAPO
BP
Charter Flight
Courier
36. A person with power to act for a principal supplier
REVPAR
Agent
Continental Plan
Incentive Travel
37. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Tour package
WTO
Service Charge
Tour Voucher
38. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AMTRAK
Rack Rate
REVPAR
Bed and Breakfast
39. Modified American Plan - room and breakfast and either dinner or lunch
Family Plan [hotel]
MAP
override
AAA World Wide Travel
40. International trade association of local tour operators
American Sightseeing Association
MAP
European Plan
AMTRAK
41. Revenus Per avaliable room
REVPAR
AMTRAK
All expense tour
Best Available
42. American Society of Travel Agents
European Plan
Agent
Guided Tour
ASTA
43. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Upgrade
CTC
Courier
English breakfast
44. World Tourism Organization
English breakfast
WTO
Best Available
CP
45. An all inclusive tour offering services for an established price.
CP
Quad
All expense tour
Service Charge
46. Large hotel rom with partition dividing bedroom and sitting area
Supplement
Charter Flight
Junior Suite
Twin
47. Air Transport Association of America
Departure Tax
AAA World Wide Travel
Triple
ATA
48. Includes a room and English or continental breakfast.
DIT
ADR
REVPAR
Bed and Breakfast
49. Continental plan - room and continental breakfast only
AAA World Wide Travel
CP
TAPC
DIT
50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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