Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Automobile Association






2. A flight booked exclusively for a specific group or groups






3. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






4. A room occupied by three persons






5. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






6. A fee collected by a govn't for departure from the city or country






7. A menu or list of items from which guests select various choices and each section is priced seperately






8. American Society of Travel Agents






9. A calender period between a peak season and off season usually favored by promotional fare






10. Total Quality Management






11. One or more bedrooms and connecting parlor






12. Revenus Per avaliable room






13. To change to a better class of service or accomodation






14. National Tour Brokers Association-trade association of us tour brokers






15. Do all possible






16. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






17. An all inclusive tour offering services for an established price.






18. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






19. Bermuda plan- room and american breakfast daily






20. The industries that provide and market services and facilities for pleasure travel






21. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






22. Air Transport Association of America






23. Large hotel rom with partition dividing bedroom and sitting area






24. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






25. Federal Aviation Administration - in charge of maintaining safety of airline operations






26. An area set off from a larger room ( usually for sleeping)






27. Estimated time arrival






28. Includes a room and English or continental breakfast.






29. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






30. Lodging and continental breakfast






31. Hotel accommodations with no meals included in the price of the room






32. A professional travel escort- sent to supervise arrival details






33. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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34. A room that can be occupied by four persons






35. Official airline guide






36. A term referring to the legally published rates of the hotel






37. American Hotel Lodging Association






38. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






39. The International Air Transport Association






40. Domestic Independant Tour/ Domestic Inclusive Tour






41. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






42. Cruise Lines International Association






43. Estimated time departure






44. Trans- Atlantic Passenger Steamship Conference






45. Hotel keeper- an owner or manger






46. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






47. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






48. An AAA affiliated retail agency organization






49. The charge for a better or extra service






50. Local escorted sightseeing trip