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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






2. Official airline guide






3. The industries that provide and market services and facilities for pleasure travel






4. A room that can be occupied by four persons






5. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






6. A menu or list of items from which guests select various choices and each section is priced seperately






7. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






8. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


9. A calender period between a peak season and off season usually favored by promotional fare






10. Hotel keeper- an owner or manger






11. A person with power to act for a principal supplier






12. Includes a room and English or continental breakfast.






13. International trade association of local tour operators






14. National Tour Brokers Association-trade association of us tour brokers






15. Continental plan - room and continental breakfast only






16. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






17. Domestic Independant Tour/ Domestic Inclusive Tour






18. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






19. A room occupied by two persons and having two single beds






20. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






21. A fee collected by a govn't for departure from the city or country






22. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






23. A room occupied by three persons






24. A professional travel escort- sent to supervise arrival details






25. Federal Aviation Administration - in charge of maintaining safety of airline operations






26. A flight booked exclusively for a specific group or groups






27. One or more bedrooms and connecting parlor






28. Estimated time arrival






29. Total Quality Management






30. Estimated time departure






31. Modified American Plan - room and breakfast and either dinner or lunch






32. Large hotel rom with partition dividing bedroom and sitting area






33. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






34. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






35. American Hotel Lodging Association






36. American Society of Travel Agents






37. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






38. Air Transport Association of America






39. Bermuda plan- room and american breakfast daily






40. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






41. Revenus Per avaliable room






42. Cruise Lines International Association






43. An area set off from a larger room ( usually for sleeping)






44. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






45. The charge for a better or extra service






46. Lodging and continental breakfast






47. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






48. The International Air Transport Association






49. Trans- Atlantic Passenger Steamship Conference






50. Average daily rate