Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. National Tour Brokers Association-trade association of us tour brokers






2. To change to a better class of service or accomodation






3. Includes a room and English or continental breakfast.






4. World Tourism Organization






5. A fee collected by a govn't for departure from the city or country






6. Official airline guide






7. Cruise Lines International Association






8. Modified American Plan - room and breakfast and either dinner or lunch






9. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






10. The charge for a better or extra service






11. Rate Per person in a room shared by two






12. A room occupied by two persons and having two single beds






13. Do all possible






14. A term referring to the legally published rates of the hotel






15. American Automobile Association






16. A calender period between a peak season and off season usually favored by promotional fare






17. One or more bedrooms and connecting parlor






18. A room occupied by three persons






19. Federal Aviation Administration - in charge of maintaining safety of airline operations






20. Continental plan - room and continental breakfast only






21. An all inclusive tour offering services for an established price.






22. Large hotel rom with partition dividing bedroom and sitting area






23. Trans- Atlantic Passenger Steamship Conference






24. American Society of Travel Agents






25. The International Air Transport Association






26. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






27. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






28. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






29. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






30. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






31. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






32. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


33. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






34. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






35. Estimated time arrival






36. Estimated time departure






37. Air Transport Association of America






38. Local escorted sightseeing trip






39. An area set off from a larger room ( usually for sleeping)






40. A person with power to act for a principal supplier






41. Hotel keeper- an owner or manger






42. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






43. An AAA affiliated retail agency organization






44. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






45. A menu or list of items from which guests select various choices and each section is priced seperately






46. Lodging and continental breakfast






47. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






48. International trade association of local tour operators






49. A professional travel escort- sent to supervise arrival details






50. Hotel accommodations with no meals included in the price of the room