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Hospitality Vocab

Subject : hospitality
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Total Quality Management

2. Local escorted sightseeing trip

3. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents

4. The industries that provide and market services and facilities for pleasure travel

5. An all inclusive tour offering services for an established price.

6. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available

7. A fee collected by a govn't for departure from the city or country

8. Large hotel rom with partition dividing bedroom and sitting area

9. A calender period between a peak season and off season usually favored by promotional fare

10. Bermuda plan- room and american breakfast daily

11. To change to a better class of service or accomodation

12. American Society of Travel Agents

13. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today

14. A flight booked exclusively for a specific group or groups

15. A person with power to act for a principal supplier

16. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'

17. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains

18. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

19. Rate Per person in a room shared by two

20. Includes a room and English or continental breakfast.

21. The International Air Transport Association

22. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client

23. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage

24. Do all possible

25. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce

26. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world

27. The charge for a better or extra service

28. Hotel keeper- an owner or manger

29. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest

30. Continental plan - room and continental breakfast only

31. Trans- Atlantic Passenger Steamship Conference

32. A room that can be occupied by four persons

33. Cruise Lines International Association

34. Modified American Plan - room and breakfast and either dinner or lunch

35. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client

36. Estimated time departure

37. World Tourism Organization

38. Domestic Independant Tour/ Domestic Inclusive Tour

39. American Automobile Association

40. American Hotel Lodging Association

41. National Tour Brokers Association-trade association of us tour brokers

42. Official airline guide

43. Federal Aviation Administration - in charge of maintaining safety of airline operations

44. A room occupied by three persons

45. Lodging and continental breakfast

46. An AAA affiliated retail agency organization

47. Hotel accommodations with no meals included in the price of the room

48. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives

49. An area set off from a larger room ( usually for sleeping)

50. Estimated time arrival