Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The International Air Transport Association






2. American Automobile Association






3. Includes a room and English or continental breakfast.






4. Do all possible






5. Federal Aviation Administration - in charge of maintaining safety of airline operations






6. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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7. Large hotel rom with partition dividing bedroom and sitting area






8. An AAA affiliated retail agency organization






9. Continental plan - room and continental breakfast only






10. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






11. The industries that provide and market services and facilities for pleasure travel






12. A flight booked exclusively for a specific group or groups






13. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






14. Revenus Per avaliable room






15. Hotel keeper- an owner or manger






16. A room that can be occupied by four persons






17. American Society of Travel Agents






18. International trade association of local tour operators






19. An all inclusive tour offering services for an established price.






20. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






21. A menu or list of items from which guests select various choices and each section is priced seperately






22. Bermuda plan- room and american breakfast daily






23. A fee collected by a govn't for departure from the city or country






24. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






25. To change to a better class of service or accomodation






26. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






27. A room occupied by three persons






28. A person with power to act for a principal supplier






29. Hotel accommodations with no meals included in the price of the room






30. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






31. Air Transport Association of America






32. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






33. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






34. Modified American Plan - room and breakfast and either dinner or lunch






35. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






36. A room occupied by two persons and having two single beds






37. Estimated time arrival






38. Average daily rate






39. Trans- Atlantic Passenger Steamship Conference






40. Official airline guide






41. One or more bedrooms and connecting parlor






42. A calender period between a peak season and off season usually favored by promotional fare






43. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






44. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






45. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






46. Cruise Lines International Association






47. Rate Per person in a room shared by two






48. An area set off from a larger room ( usually for sleeping)






49. Total Quality Management






50. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'