Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Revenus Per avaliable room






2. A room that can be occupied by four persons






3. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






4. Air Transport Association of America






5. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






6. An area set off from a larger room ( usually for sleeping)






7. American Automobile Association






8. American Society of Travel Agents






9. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






10. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






11. To change to a better class of service or accomodation






12. Domestic Independant Tour/ Domestic Inclusive Tour






13. The charge for a better or extra service






14. Do all possible






15. Average daily rate






16. A room occupied by three persons






17. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






18. Federal Aviation Administration - in charge of maintaining safety of airline operations






19. National Tour Brokers Association-trade association of us tour brokers






20. A room occupied by two persons and having two single beds






21. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






22. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






23. Local escorted sightseeing trip






24. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






25. An all inclusive tour offering services for an established price.






26. A person with power to act for a principal supplier






27. Cruise Lines International Association






28. Lodging and continental breakfast






29. Modified American Plan - room and breakfast and either dinner or lunch






30. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






31. A professional travel escort- sent to supervise arrival details






32. Estimated time arrival






33. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


34. International trade association of local tour operators






35. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






36. The industries that provide and market services and facilities for pleasure travel






37. The International Air Transport Association






38. Rate Per person in a room shared by two






39. Total Quality Management






40. One or more bedrooms and connecting parlor






41. A term referring to the legally published rates of the hotel






42. Hotel accommodations with no meals included in the price of the room






43. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






44. Large hotel rom with partition dividing bedroom and sitting area






45. A calender period between a peak season and off season usually favored by promotional fare






46. Estimated time departure






47. Trans- Atlantic Passenger Steamship Conference






48. Official airline guide






49. World Tourism Organization






50. A menu or list of items from which guests select various choices and each section is priced seperately