Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


2. Lodging and continental breakfast






3. Revenus Per avaliable room






4. An all inclusive tour offering services for an established price.






5. International trade association of local tour operators






6. To change to a better class of service or accomodation






7. One or more bedrooms and connecting parlor






8. The industries that provide and market services and facilities for pleasure travel






9. American Society of Travel Agents






10. A calender period between a peak season and off season usually favored by promotional fare






11. World Tourism Organization






12. A fee collected by a govn't for departure from the city or country






13. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






14. The charge for a better or extra service






15. Estimated time arrival






16. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






17. Modified American Plan - room and breakfast and either dinner or lunch






18. The International Air Transport Association






19. A room occupied by two persons and having two single beds






20. A flight booked exclusively for a specific group or groups






21. Hotel keeper- an owner or manger






22. Domestic Independant Tour/ Domestic Inclusive Tour






23. National Tour Brokers Association-trade association of us tour brokers






24. Includes a room and English or continental breakfast.






25. Average daily rate






26. An AAA affiliated retail agency organization






27. Federal Aviation Administration - in charge of maintaining safety of airline operations






28. Official airline guide






29. American Hotel Lodging Association






30. Estimated time departure






31. A room occupied by three persons






32. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






33. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






34. Trans- Atlantic Passenger Steamship Conference






35. Bermuda plan- room and american breakfast daily






36. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






37. Total Quality Management






38. Hotel accommodations with no meals included in the price of the room






39. A professional travel escort- sent to supervise arrival details






40. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






41. Rate Per person in a room shared by two






42. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






43. Do all possible






44. An area set off from a larger room ( usually for sleeping)






45. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






46. Air Transport Association of America






47. A menu or list of items from which guests select various choices and each section is priced seperately






48. Large hotel rom with partition dividing bedroom and sitting area






49. A term referring to the legally published rates of the hotel






50. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today