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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Estimated time arrival
ETA
Quad
Hotelier
MAP
2. Bermuda plan- room and american breakfast daily
BP
Quad
Tour package
Double occupancy rate
3. Lodging and continental breakfast
American Plan
Family Plan [hotel]
Continental Plan
Service Charge
4. American Automobile Association
TAPC
AMTRAK
'No-Show'
AAA
5. American Society of Travel Agents
Quad
CLIA
ASTA
CP
6. A room occupied by three persons
ADR
European Plan
Tour package
Triple
7. Large hotel rom with partition dividing bedroom and sitting area
Departure Tax
European Plan
NTBA
Junior Suite
8. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
ETD
AMTRAK
DIT
Agent
9. A term referring to the legally published rates of the hotel
Rack Rate
TQM
GMT
Shoulder fare - rate or season
10. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
CP
GMT
Departure Tax
ASTA
11. Average daily rate
CTC
Double occupancy rate
Toursim
ADR
12. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
Bed and Breakfast
Family Plan [hotel]
European Plan
13. A room occupied by two persons and having two single beds
Courier
Shoulder fare - rate or season
Twin
Agent
14. Hotel keeper- an owner or manger
Hotelier
FAA
Quad
ASTA
15. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
TAPC
FAA
Double occupancy rate
16. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
English breakfast
Best Available
override
IATA
17. To change to a better class of service or accomodation
Upgrade
ADR
Service Charge
Double occupancy rate
18. Air Transport Association of America
Incentive Travel
IATA
ATA
Family Plan [Airline]
19. An all inclusive tour offering services for an established price.
All expense tour
REVPAR
BP
OAG
20. Federal Aviation Administration - in charge of maintaining safety of airline operations
CTC
Alcove
FAA
REVPAR
21. Do all possible
Upgrade
AHLA
DAPO
Service Charge
22. Modified American Plan - room and breakfast and either dinner or lunch
Family Plan [Airline]
American Sightseeing Association
MAP
Tour package
23. World Tourism Organization
Triple
Alcove
AHLA
WTO
24. Local escorted sightseeing trip
Guided Tour
Bed and Breakfast
ETD
English breakfast
25. Cruise Lines International Association
CLIA
English breakfast
REVPAR
Tour package
26. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
Incentive Travel
Quad
Service Charge
27. International trade association of local tour operators
American Sightseeing Association
AAA World Wide Travel
FAA
Family Plan [Airline]
28. American Hotel Lodging Association
American Sightseeing Association
AHLA
A la Carte
CP
29. Trans- Atlantic Passenger Steamship Conference
Off-peak
TAPC
NTBA
Rack Rate
30. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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31. A fee collected by a govn't for departure from the city or country
AAA World Wide Travel
Departure Tax
IATA
Incentive Travel
32. A room that can be occupied by four persons
Quad
TQM
FAA
Twin
33. Official airline guide
NTBA
American Sightseeing Association
OAG
Hotelier
34. One or more bedrooms and connecting parlor
Agent
Suite
DIT
FAA
35. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Junior Suite
AMTRAK
Tour package
Bed and Breakfast
36. An AAA affiliated retail agency organization
ASTA
Departure Tax
Service Charge
AAA World Wide Travel
37. Rate Per person in a room shared by two
American Plan
Family Plan [Airline]
All expense tour
Double occupancy rate
38. Estimated time departure
Continental Plan
ETD
ASTA
European Plan
39. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
REVPAR
override
Junior Suite
Off-peak
40. A professional travel escort- sent to supervise arrival details
Rack Rate
GMT
AHLA
Courier
41. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
CLIA
WTO
Incentive Travel
'No-Show'
42. The charge for a better or extra service
Supplement
Guided Tour
Toursim
Incentive Travel
43. The International Air Transport Association
Toursim
English breakfast
Family Plan [Airline]
IATA
44. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
override
CTC
Tour Voucher
TQM
45. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Triple
Agent
Tour package
English breakfast
46. Domestic Independant Tour/ Domestic Inclusive Tour
ETA
Incentive Travel
DIT
Quad
47. A person with power to act for a principal supplier
Quad
Agent
BP
Alcove
48. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Continental Plan
REVPAR
Family Plan [Airline]
ASTA
49. A flight booked exclusively for a specific group or groups
Double occupancy rate
Off-peak
Charter Flight
ETA
50. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
AMTRAK
FAA
Bed and Breakfast
Off-peak