Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






2. A professional travel escort- sent to supervise arrival details






3. Hotel accommodations with no meals included in the price of the room






4. Lodging and continental breakfast






5. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






6. Continental plan - room and continental breakfast only






7. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






8. Average daily rate






9. Cruise Lines International Association






10. Federal Aviation Administration - in charge of maintaining safety of airline operations






11. Rate Per person in a room shared by two






12. Trans- Atlantic Passenger Steamship Conference






13. Estimated time departure






14. The charge for a better or extra service






15. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






16. An AAA affiliated retail agency organization






17. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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18. A room that can be occupied by four persons






19. Revenus Per avaliable room






20. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






21. American Automobile Association






22. Local escorted sightseeing trip






23. Estimated time arrival






24. A menu or list of items from which guests select various choices and each section is priced seperately






25. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






26. A room occupied by three persons






27. A flight booked exclusively for a specific group or groups






28. One or more bedrooms and connecting parlor






29. A term referring to the legally published rates of the hotel






30. Air Transport Association of America






31. Large hotel rom with partition dividing bedroom and sitting area






32. A fee collected by a govn't for departure from the city or country






33. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






34. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






35. World Tourism Organization






36. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






37. Official airline guide






38. An area set off from a larger room ( usually for sleeping)






39. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






40. A calender period between a peak season and off season usually favored by promotional fare






41. Includes a room and English or continental breakfast.






42. International trade association of local tour operators






43. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






44. Total Quality Management






45. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






46. To change to a better class of service or accomodation






47. Bermuda plan- room and american breakfast daily






48. An all inclusive tour offering services for an established price.






49. Modified American Plan - room and breakfast and either dinner or lunch






50. Domestic Independant Tour/ Domestic Inclusive Tour