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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One or more bedrooms and connecting parlor






2. The charge for a better or extra service






3. Large hotel rom with partition dividing bedroom and sitting area






4. Official airline guide






5. World Tourism Organization






6. A calender period between a peak season and off season usually favored by promotional fare






7. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






8. A room that can be occupied by four persons






9. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






10. Average daily rate






11. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






12. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






13. An AAA affiliated retail agency organization






14. An all inclusive tour offering services for an established price.






15. Local escorted sightseeing trip






16. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






17. A fee collected by a govn't for departure from the city or country






18. American Society of Travel Agents






19. Do all possible






20. Rate Per person in a room shared by two






21. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






22. National Tour Brokers Association-trade association of us tour brokers






23. A flight booked exclusively for a specific group or groups






24. Domestic Independant Tour/ Domestic Inclusive Tour






25. Total Quality Management






26. A person with power to act for a principal supplier






27. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






28. To change to a better class of service or accomodation






29. A room occupied by three persons






30. Bermuda plan- room and american breakfast daily






31. American Automobile Association






32. Lodging and continental breakfast






33. Estimated time arrival






34. Revenus Per avaliable room






35. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






36. Air Transport Association of America






37. Continental plan - room and continental breakfast only






38. The International Air Transport Association






39. Includes a room and English or continental breakfast.






40. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






41. A term referring to the legally published rates of the hotel






42. Modified American Plan - room and breakfast and either dinner or lunch






43. An area set off from a larger room ( usually for sleeping)






44. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






45. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






46. Trans- Atlantic Passenger Steamship Conference






47. A menu or list of items from which guests select various choices and each section is priced seperately






48. Hotel keeper- an owner or manger






49. Hotel accommodations with no meals included in the price of the room






50. American Hotel Lodging Association