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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A flight booked exclusively for a specific group or groups
TAPC
REVPAR
DIT
Charter Flight
2. Includes a room and English or continental breakfast.
Bed and Breakfast
A la Carte
Shoulder fare - rate or season
CTC
3. Trans- Atlantic Passenger Steamship Conference
CLIA
All expense tour
TAPC
Best Available
4. Modified American Plan - room and breakfast and either dinner or lunch
Tour package
MAP
Upgrade
CLIA
5. Lodging and continental breakfast
ETA
TQM
Departure Tax
Continental Plan
6. Rate Per person in a room shared by two
European Plan
A la Carte
Courier
Double occupancy rate
7. Bermuda plan- room and american breakfast daily
Incentive Travel
Service Charge
Family Plan [hotel]
BP
8. A term referring to the legally published rates of the hotel
ADR
AMTRAK
Incentive Travel
Rack Rate
9. National Tour Brokers Association-trade association of us tour brokers
Bed and Breakfast
Double occupancy rate
NTBA
Tour package
10. A room occupied by three persons
Tour Voucher
Continental Plan
Triple
Shoulder fare - rate or season
11. An area set off from a larger room ( usually for sleeping)
ADR
Continental Plan
Alcove
Tour Voucher
12. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
European Plan
MAP
Best Available
English breakfast
13. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
Family Plan [Airline]
ATA
Shoulder fare - rate or season
14. Estimated time departure
All expense tour
BP
AAA
ETD
15. Domestic Independant Tour/ Domestic Inclusive Tour
DAPO
Rack Rate
Junior Suite
DIT
16. The International Air Transport Association
Best Available
GMT
A la Carte
IATA
17. Local escorted sightseeing trip
Best Available
Off-peak
Agent
Guided Tour
18. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
REVPAR
ETD
All expense tour
Best Available
19. Federal Aviation Administration - in charge of maintaining safety of airline operations
FAA
Triple
Departure Tax
All expense tour
20. American Society of Travel Agents
ASTA
Continental Plan
MAP
Family Plan [Airline]
21. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Quad
Incentive Travel
Twin
Suite
22. The charge for a better or extra service
Supplement
Service Charge
Agent
Suite
23. A person with power to act for a principal supplier
Bed and Breakfast
American Plan
Agent
Quad
24. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
CTC
Upgrade
Double occupancy rate
Family Plan [hotel]
25. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Upgrade
Shoulder fare - rate or season
BP
Off-peak
26. International trade association of local tour operators
DIT
American Sightseeing Association
Tour package
AMTRAK
27. World Tourism Organization
Alcove
FAA
WTO
TAPC
28. Official airline guide
Triple
AMTRAK
Twin
OAG
29. Average daily rate
ADR
Off-peak
Family Plan [Airline]
Departure Tax
30. A fee collected by a govn't for departure from the city or country
ATA
Departure Tax
CTC
Best Available
31. A menu or list of items from which guests select various choices and each section is priced seperately
GMT
All expense tour
TQM
A la Carte
32. American Automobile Association
All expense tour
ADR
Tour Voucher
AAA
33. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
ETD
TAPC
Tour package
BP
34. A room occupied by two persons and having two single beds
Departure Tax
Supplement
Twin
OAG
35. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
A la Carte
English breakfast
American Plan
Family Plan [Airline]
36. A room that can be occupied by four persons
Double occupancy rate
ETA
Hotelier
Quad
37. To change to a better class of service or accomodation
Upgrade
Best Available
Family Plan [hotel]
Suite
38. An AAA affiliated retail agency organization
AMTRAK
AAA World Wide Travel
MAP
All expense tour
39. Hotel keeper- an owner or manger
Charter Flight
European Plan
Family Plan [hotel]
Hotelier
40. An all inclusive tour offering services for an established price.
CP
All expense tour
Hotelier
DAPO
41. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
ATA
ADR
CTC
Service Charge
42. A professional travel escort- sent to supervise arrival details
ADR
Courier
Double occupancy rate
Tour package
43. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
ETA
ATA
Family Plan [hotel]
OAG
44. Hotel accommodations with no meals included in the price of the room
AAA World Wide Travel
European Plan
Guided Tour
Family Plan [hotel]
45. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Best Available
AMTRAK
ASTA
American Plan
46. Cruise Lines International Association
English breakfast
CLIA
Best Available
Courier
47. Continental plan - room and continental breakfast only
Tour Voucher
Guided Tour
CP
Continental Plan
48. Air Transport Association of America
Rack Rate
ATA
European Plan
Courier
49. Revenus Per avaliable room
REVPAR
All expense tour
AAA World Wide Travel
ETD
50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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