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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. International trade association of local tour operators
OAG
Hotelier
CP
American Sightseeing Association
2. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Agent
AMTRAK
Rack Rate
WTO
3. A professional travel escort- sent to supervise arrival details
AMTRAK
Double occupancy rate
Courier
ATA
4. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Off-peak
WTO
TQM
Service Charge
5. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Family Plan [Airline]
DAPO
Tour package
Double occupancy rate
6. National Tour Brokers Association-trade association of us tour brokers
NTBA
American Sightseeing Association
Off-peak
'No-Show'
7. Trans- Atlantic Passenger Steamship Conference
AMTRAK
ATA
ASTA
TAPC
8. Estimated time arrival
Off-peak
ETA
Agent
European Plan
9. An all inclusive tour offering services for an established price.
Continental Plan
Suite
All expense tour
Family Plan [Airline]
10. Estimated time departure
AMTRAK
American Plan
ETD
Shoulder fare - rate or season
11. A room that can be occupied by four persons
Toursim
Rack Rate
Quad
Agent
12. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Service Charge
AMTRAK
NTBA
Alcove
13. The International Air Transport Association
Best Available
Quad
IATA
American Sightseeing Association
14. A flight booked exclusively for a specific group or groups
American Sightseeing Association
TAPC
Charter Flight
Continental Plan
15. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
IATA
All expense tour
Quad
16. A term referring to the legally published rates of the hotel
English breakfast
Rack Rate
Double occupancy rate
Off-peak
17. The industries that provide and market services and facilities for pleasure travel
OAG
American Sightseeing Association
Toursim
ETD
18. Air Transport Association of America
Best Available
OAG
Incentive Travel
ATA
19. Federal Aviation Administration - in charge of maintaining safety of airline operations
Junior Suite
FAA
Tour package
ETA
20. World Tourism Organization
Best Available
Continental Plan
WTO
Shoulder fare - rate or season
21. One or more bedrooms and connecting parlor
FAA
Suite
AAA
Tour Voucher
22. Revenus Per avaliable room
Incentive Travel
TAPC
REVPAR
Courier
23. American Automobile Association
Tour Voucher
English breakfast
AHLA
AAA
24. A fee collected by a govn't for departure from the city or country
Departure Tax
Continental Plan
Supplement
American Plan
25. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
A la Carte
European Plan
Agent
Family Plan [Airline]
26. The charge for a better or extra service
Supplement
Triple
Quad
A la Carte
27. Do all possible
OAG
Alcove
DAPO
Tour Voucher
28. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
NTBA
CTC
IATA
Incentive Travel
29. A menu or list of items from which guests select various choices and each section is priced seperately
Shoulder fare - rate or season
AMTRAK
Suite
A la Carte
30. American Society of Travel Agents
ASTA
Charter Flight
DIT
override
31. Hotel keeper- an owner or manger
Hotelier
NTBA
CTC
Guided Tour
32. Cruise Lines International Association
Hotelier
TAPC
Departure Tax
CLIA
33. Large hotel rom with partition dividing bedroom and sitting area
AAA World Wide Travel
Junior Suite
Departure Tax
REVPAR
34. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Agent
Best Available
Junior Suite
override
35. Lodging and continental breakfast
REVPAR
Upgrade
Continental Plan
American Sightseeing Association
36. Includes a room and English or continental breakfast.
Supplement
ETD
Bed and Breakfast
Family Plan [hotel]
37. Rate Per person in a room shared by two
BP
Hotelier
Double occupancy rate
Upgrade
38. Continental plan - room and continental breakfast only
NTBA
Toursim
CP
Off-peak
39. A person with power to act for a principal supplier
Agent
Service Charge
Triple
AAA World Wide Travel
40. A room occupied by three persons
Service Charge
DAPO
European Plan
Triple
41. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
override
American Sightseeing Association
CTC
42. Hotel accommodations with no meals included in the price of the room
ATA
DIT
European Plan
Agent
43. American Hotel Lodging Association
TQM
Tour package
AHLA
ETD
44. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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45. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Double occupancy rate
ETA
GMT
Hotelier
46. Official airline guide
Family Plan [hotel]
Rack Rate
OAG
BP
47. Domestic Independant Tour/ Domestic Inclusive Tour
Guided Tour
All expense tour
BP
DIT
48. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
Family Plan [Airline]
CTC
A la Carte
49. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Incentive Travel
ETA
Tour Voucher
American Plan
50. An area set off from a larger room ( usually for sleeping)
MAP
'No-Show'
CLIA
Alcove