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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






2. Air Transport Association of America






3. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






4. Federal Aviation Administration - in charge of maintaining safety of airline operations






5. American Society of Travel Agents






6. A room occupied by three persons






7. Revenus Per avaliable room






8. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






9. The industries that provide and market services and facilities for pleasure travel






10. A room that can be occupied by four persons






11. Average daily rate






12. Hotel keeper- an owner or manger






13. National Tour Brokers Association-trade association of us tour brokers






14. Rate Per person in a room shared by two






15. A person with power to act for a principal supplier






16. One or more bedrooms and connecting parlor






17. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






18. Official airline guide






19. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






20. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






21. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






22. A flight booked exclusively for a specific group or groups






23. To change to a better class of service or accomodation






24. Modified American Plan - room and breakfast and either dinner or lunch






25. Do all possible






26. Estimated time departure






27. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






28. Large hotel rom with partition dividing bedroom and sitting area






29. Bermuda plan- room and american breakfast daily






30. Continental plan - room and continental breakfast only






31. The charge for a better or extra service






32. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






33. Estimated time arrival






34. An all inclusive tour offering services for an established price.






35. Domestic Independant Tour/ Domestic Inclusive Tour






36. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






37. American Hotel Lodging Association






38. Total Quality Management






39. International trade association of local tour operators






40. A fee collected by a govn't for departure from the city or country






41. Includes a room and English or continental breakfast.






42. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






43. A room occupied by two persons and having two single beds






44. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






45. An AAA affiliated retail agency organization






46. A calender period between a peak season and off season usually favored by promotional fare






47. Cruise Lines International Association






48. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






49. American Automobile Association






50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled