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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bermuda plan- room and american breakfast daily






2. American Society of Travel Agents






3. Domestic Independant Tour/ Domestic Inclusive Tour






4. Rate Per person in a room shared by two






5. Do all possible






6. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






7. International trade association of local tour operators






8. A professional travel escort- sent to supervise arrival details






9. To change to a better class of service or accomodation






10. Continental plan - room and continental breakfast only






11. A person with power to act for a principal supplier






12. An all inclusive tour offering services for an established price.






13. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






14. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






15. Hotel accommodations with no meals included in the price of the room






16. A fee collected by a govn't for departure from the city or country






17. An AAA affiliated retail agency organization






18. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






19. World Tourism Organization






20. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






21. Total Quality Management






22. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






23. Includes a room and English or continental breakfast.






24. Estimated time departure






25. Revenus Per avaliable room






26. Large hotel rom with partition dividing bedroom and sitting area






27. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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28. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






29. A menu or list of items from which guests select various choices and each section is priced seperately






30. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






31. Hotel keeper- an owner or manger






32. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






33. Trans- Atlantic Passenger Steamship Conference






34. Estimated time arrival






35. Official airline guide






36. Average daily rate






37. The International Air Transport Association






38. Cruise Lines International Association






39. Air Transport Association of America






40. National Tour Brokers Association-trade association of us tour brokers






41. Lodging and continental breakfast






42. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






43. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






44. A calender period between a peak season and off season usually favored by promotional fare






45. A term referring to the legally published rates of the hotel






46. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






47. One or more bedrooms and connecting parlor






48. An area set off from a larger room ( usually for sleeping)






49. A room occupied by three persons






50. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client







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