Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An all inclusive tour offering services for an established price.






2. Modified American Plan - room and breakfast and either dinner or lunch






3. Average daily rate






4. A person with power to act for a principal supplier






5. Large hotel rom with partition dividing bedroom and sitting area






6. World Tourism Organization






7. An AAA affiliated retail agency organization






8. International trade association of local tour operators






9. Air Transport Association of America






10. Estimated time departure






11. The charge for a better or extra service






12. The International Air Transport Association






13. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






14. A professional travel escort- sent to supervise arrival details






15. A menu or list of items from which guests select various choices and each section is priced seperately






16. To change to a better class of service or accomodation






17. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






18. Cruise Lines International Association






19. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






20. A term referring to the legally published rates of the hotel






21. American Society of Travel Agents






22. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






23. Estimated time arrival






24. Total Quality Management






25. Hotel accommodations with no meals included in the price of the room






26. Trans- Atlantic Passenger Steamship Conference






27. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






28. A fee collected by a govn't for departure from the city or country






29. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






30. A flight booked exclusively for a specific group or groups






31. Continental plan - room and continental breakfast only






32. American Hotel Lodging Association






33. Includes a room and English or continental breakfast.






34. American Automobile Association






35. A calender period between a peak season and off season usually favored by promotional fare






36. Bermuda plan- room and american breakfast daily






37. Rate Per person in a room shared by two






38. Do all possible






39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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40. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






41. Local escorted sightseeing trip






42. Domestic Independant Tour/ Domestic Inclusive Tour






43. Official airline guide






44. An area set off from a larger room ( usually for sleeping)






45. Federal Aviation Administration - in charge of maintaining safety of airline operations






46. Revenus Per avaliable room






47. The industries that provide and market services and facilities for pleasure travel






48. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






49. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






50. National Tour Brokers Association-trade association of us tour brokers