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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






2. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


3. Average daily rate






4. A room occupied by three persons






5. American Society of Travel Agents






6. Continental plan - room and continental breakfast only






7. A calender period between a peak season and off season usually favored by promotional fare






8. Local escorted sightseeing trip






9. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






10. A fee collected by a govn't for departure from the city or country






11. An area set off from a larger room ( usually for sleeping)






12. Large hotel rom with partition dividing bedroom and sitting area






13. The industries that provide and market services and facilities for pleasure travel






14. Estimated time arrival






15. A flight booked exclusively for a specific group or groups






16. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






17. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






18. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






19. The charge for a better or extra service






20. Total Quality Management






21. Modified American Plan - room and breakfast and either dinner or lunch






22. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






23. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






24. Domestic Independant Tour/ Domestic Inclusive Tour






25. To change to a better class of service or accomodation






26. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






27. Lodging and continental breakfast






28. American Automobile Association






29. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






30. Includes a room and English or continental breakfast.






31. Hotel accommodations with no meals included in the price of the room






32. International trade association of local tour operators






33. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






34. An AAA affiliated retail agency organization






35. Rate Per person in a room shared by two






36. A room that can be occupied by four persons






37. One or more bedrooms and connecting parlor






38. American Hotel Lodging Association






39. Official airline guide






40. A menu or list of items from which guests select various choices and each section is priced seperately






41. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






42. A term referring to the legally published rates of the hotel






43. Hotel keeper- an owner or manger






44. A professional travel escort- sent to supervise arrival details






45. The International Air Transport Association






46. Do all possible






47. Bermuda plan- room and american breakfast daily






48. A person with power to act for a principal supplier






49. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






50. World Tourism Organization