Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






2. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






3. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






4. Bermuda plan- room and american breakfast daily






5. An all inclusive tour offering services for an established price.






6. Includes a room and English or continental breakfast.






7. Domestic Independant Tour/ Domestic Inclusive Tour






8. A term referring to the legally published rates of the hotel






9. Official airline guide






10. International trade association of local tour operators






11. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






12. Total Quality Management






13. Trans- Atlantic Passenger Steamship Conference






14. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






15. The charge for a better or extra service






16. The industries that provide and market services and facilities for pleasure travel






17. American Automobile Association






18. Rate Per person in a room shared by two






19. Cruise Lines International Association






20. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






21. Average daily rate






22. A calender period between a peak season and off season usually favored by promotional fare






23. Estimated time departure






24. A person with power to act for a principal supplier






25. An AAA affiliated retail agency organization






26. Do all possible






27. A flight booked exclusively for a specific group or groups






28. An area set off from a larger room ( usually for sleeping)






29. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






30. The International Air Transport Association






31. Local escorted sightseeing trip






32. Estimated time arrival






33. Air Transport Association of America






34. Modified American Plan - room and breakfast and either dinner or lunch






35. American Society of Travel Agents






36. To change to a better class of service or accomodation






37. Hotel keeper- an owner or manger






38. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


40. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






41. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






42. A room that can be occupied by four persons






43. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






44. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






45. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






46. A professional travel escort- sent to supervise arrival details






47. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






48. One or more bedrooms and connecting parlor






49. National Tour Brokers Association-trade association of us tour brokers






50. Revenus Per avaliable room