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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Do all possible






2. Hotel accommodations with no meals included in the price of the room






3. Domestic Independant Tour/ Domestic Inclusive Tour






4. A room occupied by three persons






5. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






6. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






7. A person with power to act for a principal supplier






8. Local escorted sightseeing trip






9. Continental plan - room and continental breakfast only






10. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






11. Total Quality Management






12. Includes a room and English or continental breakfast.






13. An AAA affiliated retail agency organization






14. Trans- Atlantic Passenger Steamship Conference






15. Revenus Per avaliable room






16. A room occupied by two persons and having two single beds






17. An area set off from a larger room ( usually for sleeping)






18. American Hotel Lodging Association






19. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






20. Lodging and continental breakfast






21. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






22. A calender period between a peak season and off season usually favored by promotional fare






23. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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24. Official airline guide






25. A flight booked exclusively for a specific group or groups






26. A room that can be occupied by four persons






27. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






28. An all inclusive tour offering services for an established price.






29. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






30. Estimated time arrival






31. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






32. A menu or list of items from which guests select various choices and each section is priced seperately






33. To change to a better class of service or accomodation






34. World Tourism Organization






35. Air Transport Association of America






36. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






37. Rate Per person in a room shared by two






38. A fee collected by a govn't for departure from the city or country






39. Average daily rate






40. A professional travel escort- sent to supervise arrival details






41. Bermuda plan- room and american breakfast daily






42. One or more bedrooms and connecting parlor






43. Cruise Lines International Association






44. The industries that provide and market services and facilities for pleasure travel






45. A term referring to the legally published rates of the hotel






46. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






47. Hotel keeper- an owner or manger






48. International trade association of local tour operators






49. The International Air Transport Association






50. National Tour Brokers Association-trade association of us tour brokers







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