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Test your basic knowledge |
Hospitality Vocab
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Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A menu or list of items from which guests select various choices and each section is priced seperately
Family Plan [Airline]
Incentive Travel
A la Carte
Continental Plan
2. Large hotel rom with partition dividing bedroom and sitting area
DAPO
ETA
Off-peak
Junior Suite
3. A room occupied by two persons and having two single beds
All expense tour
WTO
Twin
AMTRAK
4. The International Air Transport Association
IATA
AAA World Wide Travel
ATA
Off-peak
5. Continental plan - room and continental breakfast only
Bed and Breakfast
CP
Service Charge
TQM
6. Air Transport Association of America
ATA
All expense tour
'No-Show'
AAA World Wide Travel
7. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Suite
NTBA
Off-peak
ADR
8. Revenus Per avaliable room
BP
Double occupancy rate
Family Plan [hotel]
REVPAR
9. To change to a better class of service or accomodation
Guided Tour
Bed and Breakfast
WTO
Upgrade
10. Trans- Atlantic Passenger Steamship Conference
All expense tour
Off-peak
AAA
TAPC
11. International trade association of local tour operators
Family Plan [Airline]
American Sightseeing Association
Incentive Travel
Supplement
12. An all inclusive tour offering services for an established price.
Guided Tour
All expense tour
A la Carte
Alcove
13. A professional travel escort- sent to supervise arrival details
AAA World Wide Travel
Upgrade
TAPC
Courier
14. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
AMTRAK
Best Available
Shoulder fare - rate or season
CTC
15. A room occupied by three persons
Triple
Rack Rate
Courier
Upgrade
16. American Automobile Association
ETA
AAA
TAPC
Incentive Travel
17. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
MAP
GMT
American Sightseeing Association
CTC
18. World Tourism Organization
MAP
Junior Suite
WTO
ETD
19. The charge for a better or extra service
Supplement
American Plan
IATA
Family Plan [hotel]
20. Hotel accommodations with no meals included in the price of the room
AMTRAK
ASTA
ETD
European Plan
21. Cruise Lines International Association
DIT
IATA
Junior Suite
CLIA
22. Includes a room and English or continental breakfast.
Bed and Breakfast
DAPO
MAP
CLIA
23. Modified American Plan - room and breakfast and either dinner or lunch
AAA World Wide Travel
Service Charge
Quad
MAP
24. An AAA affiliated retail agency organization
Twin
European Plan
AAA World Wide Travel
Upgrade
25. An area set off from a larger room ( usually for sleeping)
ASTA
Family Plan [hotel]
Double occupancy rate
Alcove
26. Local escorted sightseeing trip
Guided Tour
Triple
TQM
Family Plan [Airline]
27. National Tour Brokers Association-trade association of us tour brokers
Bed and Breakfast
GMT
NTBA
ASTA
28. Bermuda plan- room and american breakfast daily
Departure Tax
BP
English breakfast
Triple
29. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
American Plan
Family Plan [hotel]
GMT
Continental Plan
30. Estimated time arrival
override
IATA
ETA
GMT
31. Average daily rate
Rack Rate
Agent
ADR
Family Plan [hotel]
32. Do all possible
American Sightseeing Association
DIT
DAPO
Tour package
33. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
AHLA
European Plan
Guided Tour
Service Charge
34. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
Guided Tour
CTC
American Sightseeing Association
35. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Tour package
OAG
MAP
AAA
36. Estimated time departure
ETD
REVPAR
WTO
ETA
37. Lodging and continental breakfast
Family Plan [hotel]
Guided Tour
Best Available
Continental Plan
38. Domestic Independant Tour/ Domestic Inclusive Tour
BP
Family Plan [hotel]
DIT
Triple
39. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Incentive Travel
Junior Suite
Guided Tour
AHLA
40. A room that can be occupied by four persons
Tour package
Quad
Upgrade
ASTA
41. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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42. Rate Per person in a room shared by two
Charter Flight
Tour package
American Sightseeing Association
Double occupancy rate
43. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
OAG
'No-Show'
AMTRAK
TQM
44. American Hotel Lodging Association
ETA
Courier
AHLA
Tour package
45. A person with power to act for a principal supplier
AAA
Agent
ATA
Double occupancy rate
46. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
GMT
'No-Show'
ETD
ATA
47. One or more bedrooms and connecting parlor
Suite
CP
English breakfast
WTO
48. A flight booked exclusively for a specific group or groups
AHLA
Charter Flight
Hotelier
Toursim
49. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Suite
Courier
Family Plan [Airline]
Triple
50. Official airline guide
OAG
AAA
Courier
AHLA