Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Trans- Atlantic Passenger Steamship Conference






2. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






3. Lodging and continental breakfast






4. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






5. The industries that provide and market services and facilities for pleasure travel






6. A calender period between a peak season and off season usually favored by promotional fare






7. American Automobile Association






8. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






9. The charge for a better or extra service






10. An AAA affiliated retail agency organization






11. World Tourism Organization






12. A professional travel escort- sent to supervise arrival details






13. Rate Per person in a room shared by two






14. Continental plan - room and continental breakfast only






15. Total Quality Management






16. Local escorted sightseeing trip






17. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






18. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






19. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






20. Domestic Independant Tour/ Domestic Inclusive Tour






21. Federal Aviation Administration - in charge of maintaining safety of airline operations






22. Modified American Plan - room and breakfast and either dinner or lunch






23. Hotel accommodations with no meals included in the price of the room






24. A room occupied by three persons






25. Estimated time arrival






26. A menu or list of items from which guests select various choices and each section is priced seperately






27. Official airline guide






28. A person with power to act for a principal supplier






29. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






30. To change to a better class of service or accomodation






31. National Tour Brokers Association-trade association of us tour brokers






32. A fee collected by a govn't for departure from the city or country






33. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


34. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






35. Air Transport Association of America






36. Average daily rate






37. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






38. A flight booked exclusively for a specific group or groups






39. A room occupied by two persons and having two single beds






40. Includes a room and English or continental breakfast.






41. A room that can be occupied by four persons






42. A term referring to the legally published rates of the hotel






43. American Society of Travel Agents






44. An area set off from a larger room ( usually for sleeping)






45. An all inclusive tour offering services for an established price.






46. International trade association of local tour operators






47. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






48. One or more bedrooms and connecting parlor






49. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






50. Hotel keeper- an owner or manger