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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rate Per person in a room shared by two
Double occupancy rate
BP
Guided Tour
AHLA
2. A room occupied by two persons and having two single beds
Triple
All expense tour
Double occupancy rate
Twin
3. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
'No-Show'
Off-peak
ATA
4. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
ATA
OAG
IATA
Incentive Travel
5. A room occupied by three persons
override
Tour package
REVPAR
Triple
6. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Continental Plan
Tour package
Double occupancy rate
NTBA
7. American Society of Travel Agents
WTO
ASTA
Twin
CLIA
8. Local escorted sightseeing trip
REVPAR
Guided Tour
American Plan
Incentive Travel
9. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
Family Plan [hotel]
ADR
A la Carte
10. A menu or list of items from which guests select various choices and each section is priced seperately
AAA World Wide Travel
A la Carte
Incentive Travel
Charter Flight
11. Trans- Atlantic Passenger Steamship Conference
NTBA
ETA
TAPC
Double occupancy rate
12. A person with power to act for a principal supplier
ASTA
GMT
Agent
Incentive Travel
13. Large hotel rom with partition dividing bedroom and sitting area
European Plan
FAA
DAPO
Junior Suite
14. National Tour Brokers Association-trade association of us tour brokers
ASTA
Tour Voucher
American Sightseeing Association
NTBA
15. One or more bedrooms and connecting parlor
GMT
Departure Tax
Suite
MAP
16. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
European Plan
Service Charge
'No-Show'
17. Total Quality Management
TQM
Service Charge
Shoulder fare - rate or season
ASTA
18. Hotel keeper- an owner or manger
REVPAR
Tour package
Hotelier
Shoulder fare - rate or season
19. A term referring to the legally published rates of the hotel
DIT
American Sightseeing Association
Rack Rate
All expense tour
20. A room that can be occupied by four persons
MAP
Best Available
Quad
Incentive Travel
21. Hotel accommodations with no meals included in the price of the room
Tour package
English breakfast
FAA
European Plan
22. Official airline guide
REVPAR
override
AHLA
OAG
23. The charge for a better or extra service
Continental Plan
Supplement
TQM
AHLA
24. World Tourism Organization
Quad
Supplement
Shoulder fare - rate or season
WTO
25. Bermuda plan- room and american breakfast daily
IATA
Toursim
BP
FAA
26. International trade association of local tour operators
Double occupancy rate
Toursim
Off-peak
American Sightseeing Association
27. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
WTO
OAG
AHLA
Family Plan [Airline]
28. A calender period between a peak season and off season usually favored by promotional fare
Suite
Shoulder fare - rate or season
'No-Show'
Off-peak
29. Cruise Lines International Association
CLIA
American Plan
Guided Tour
Best Available
30. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Alcove
European Plan
Bed and Breakfast
Tour Voucher
31. The industries that provide and market services and facilities for pleasure travel
GMT
Family Plan [Airline]
REVPAR
Toursim
32. Includes a room and English or continental breakfast.
NTBA
Alcove
Bed and Breakfast
AAA
33. To change to a better class of service or accomodation
CTC
TQM
Family Plan [hotel]
Upgrade
34. An AAA affiliated retail agency organization
DAPO
MAP
AAA World Wide Travel
WTO
35. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Service Charge
CTC
ETA
Family Plan [hotel]
36. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
OAG
CLIA
American Plan
Off-peak
37. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
REVPAR
Toursim
Best Available
Bed and Breakfast
38. A flight booked exclusively for a specific group or groups
Departure Tax
Agent
override
Charter Flight
39. An all inclusive tour offering services for an established price.
NTBA
All expense tour
AHLA
ATA
40. Continental plan - room and continental breakfast only
CP
European Plan
TAPC
ADR
41. Lodging and continental breakfast
ATA
Continental Plan
BP
DAPO
42. Estimated time arrival
ETA
Alcove
CTC
NTBA
43. Modified American Plan - room and breakfast and either dinner or lunch
MAP
European Plan
Toursim
IATA
44. An area set off from a larger room ( usually for sleeping)
Alcove
DIT
ETA
AAA
45. The International Air Transport Association
MAP
ETD
IATA
Departure Tax
46. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Family Plan [Airline]
Toursim
Off-peak
'No-Show'
47. Domestic Independant Tour/ Domestic Inclusive Tour
Bed and Breakfast
DIT
REVPAR
CLIA
48. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
English breakfast
American Sightseeing Association
Bed and Breakfast
AMTRAK
49. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
BP
Upgrade
Service Charge
CTC
50. American Automobile Association
AAA
Family Plan [Airline]
European Plan
WTO