Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Revenus Per avaliable room






2. Official airline guide






3. A calender period between a peak season and off season usually favored by promotional fare






4. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






5. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






6. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






7. A person with power to act for a principal supplier






8. Hotel keeper- an owner or manger






9. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






10. Trans- Atlantic Passenger Steamship Conference






11. Lodging and continental breakfast






12. One or more bedrooms and connecting parlor






13. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






14. A room occupied by two persons and having two single beds






15. National Tour Brokers Association-trade association of us tour brokers






16. American Hotel Lodging Association






17. A term referring to the legally published rates of the hotel






18. A menu or list of items from which guests select various choices and each section is priced seperately






19. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






20. Continental plan - room and continental breakfast only






21. International trade association of local tour operators






22. Federal Aviation Administration - in charge of maintaining safety of airline operations






23. The International Air Transport Association






24. Domestic Independant Tour/ Domestic Inclusive Tour






25. American Automobile Association






26. An AAA affiliated retail agency organization






27. To change to a better class of service or accomodation






28. Large hotel rom with partition dividing bedroom and sitting area






29. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






30. Air Transport Association of America






31. Do all possible






32. Bermuda plan- room and american breakfast daily






33. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


34. The industries that provide and market services and facilities for pleasure travel






35. World Tourism Organization






36. A flight booked exclusively for a specific group or groups






37. The charge for a better or extra service






38. American Society of Travel Agents






39. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






40. Estimated time arrival






41. A fee collected by a govn't for departure from the city or country






42. Local escorted sightseeing trip






43. Rate Per person in a room shared by two






44. Total Quality Management






45. A room occupied by three persons






46. Estimated time departure






47. Includes a room and English or continental breakfast.






48. Average daily rate






49. A room that can be occupied by four persons






50. Hotel accommodations with no meals included in the price of the room