Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






2. A person with power to act for a principal supplier






3. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






4. International trade association of local tour operators






5. Hotel keeper- an owner or manger






6. Domestic Independant Tour/ Domestic Inclusive Tour






7. American Automobile Association






8. Official airline guide






9. A flight booked exclusively for a specific group or groups






10. To change to a better class of service or accomodation






11. Lodging and continental breakfast






12. Average daily rate






13. Modified American Plan - room and breakfast and either dinner or lunch






14. National Tour Brokers Association-trade association of us tour brokers






15. American Society of Travel Agents






16. Local escorted sightseeing trip






17. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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18. An AAA affiliated retail agency organization






19. The charge for a better or extra service






20. Large hotel rom with partition dividing bedroom and sitting area






21. Cruise Lines International Association






22. A room occupied by two persons and having two single beds






23. Trans- Atlantic Passenger Steamship Conference






24. A room that can be occupied by four persons






25. American Hotel Lodging Association






26. The International Air Transport Association






27. Estimated time arrival






28. Continental plan - room and continental breakfast only






29. Bermuda plan- room and american breakfast daily






30. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






31. Total Quality Management






32. A professional travel escort- sent to supervise arrival details






33. Air Transport Association of America






34. An all inclusive tour offering services for an established price.






35. Federal Aviation Administration - in charge of maintaining safety of airline operations






36. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






37. An area set off from a larger room ( usually for sleeping)






38. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






39. World Tourism Organization






40. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






41. One or more bedrooms and connecting parlor






42. Do all possible






43. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






44. Rate Per person in a room shared by two






45. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






46. The industries that provide and market services and facilities for pleasure travel






47. Hotel accommodations with no meals included in the price of the room






48. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






49. A term referring to the legally published rates of the hotel






50. Estimated time departure