Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An all inclusive tour offering services for an established price.






2. Large hotel rom with partition dividing bedroom and sitting area






3. The industries that provide and market services and facilities for pleasure travel






4. Estimated time arrival






5. Local escorted sightseeing trip






6. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






7. Domestic Independant Tour/ Domestic Inclusive Tour






8. Federal Aviation Administration - in charge of maintaining safety of airline operations






9. The charge for a better or extra service






10. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






11. Average daily rate






12. American Hotel Lodging Association






13. Revenus Per avaliable room






14. A room that can be occupied by four persons






15. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


16. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






17. American Automobile Association






18. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






19. Air Transport Association of America






20. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






21. World Tourism Organization






22. International trade association of local tour operators






23. A flight booked exclusively for a specific group or groups






24. Total Quality Management






25. Hotel keeper- an owner or manger






26. Official airline guide






27. National Tour Brokers Association-trade association of us tour brokers






28. An area set off from a larger room ( usually for sleeping)






29. Cruise Lines International Association






30. One or more bedrooms and connecting parlor






31. Continental plan - room and continental breakfast only






32. A person with power to act for a principal supplier






33. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






34. An AAA affiliated retail agency organization






35. American Society of Travel Agents






36. Includes a room and English or continental breakfast.






37. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






38. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






39. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






40. To change to a better class of service or accomodation






41. Modified American Plan - room and breakfast and either dinner or lunch






42. Bermuda plan- room and american breakfast daily






43. A calender period between a peak season and off season usually favored by promotional fare






44. Estimated time departure






45. A term referring to the legally published rates of the hotel






46. Rate Per person in a room shared by two






47. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






48. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






49. The International Air Transport Association






50. A professional travel escort- sent to supervise arrival details