Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






2. A fee collected by a govn't for departure from the city or country






3. The charge for a better or extra service






4. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






5. World Tourism Organization






6. A term referring to the legally published rates of the hotel






7. Trans- Atlantic Passenger Steamship Conference






8. A professional travel escort- sent to supervise arrival details






9. Local escorted sightseeing trip






10. The International Air Transport Association






11. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






12. Air Transport Association of America






13. A calender period between a peak season and off season usually favored by promotional fare






14. A room occupied by three persons






15. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






16. Bermuda plan- room and american breakfast daily






17. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






18. A flight booked exclusively for a specific group or groups






19. An AAA affiliated retail agency organization






20. Hotel keeper- an owner or manger






21. Large hotel rom with partition dividing bedroom and sitting area






22. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






23. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






24. Rate Per person in a room shared by two






25. A room occupied by two persons and having two single beds






26. Do all possible






27. Modified American Plan - room and breakfast and either dinner or lunch






28. One or more bedrooms and connecting parlor






29. Federal Aviation Administration - in charge of maintaining safety of airline operations






30. Estimated time arrival






31. Total Quality Management






32. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






33. An all inclusive tour offering services for an established price.






34. Revenus Per avaliable room






35. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






36. Official airline guide






37. A person with power to act for a principal supplier






38. American Automobile Association






39. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






40. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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41. American Society of Travel Agents






42. National Tour Brokers Association-trade association of us tour brokers






43. A menu or list of items from which guests select various choices and each section is priced seperately






44. Average daily rate






45. Continental plan - room and continental breakfast only






46. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






47. American Hotel Lodging Association






48. Cruise Lines International Association






49. Estimated time departure






50. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available