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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Official airline guide
OAG
Service Charge
ETA
Continental Plan
2. A term referring to the legally published rates of the hotel
European Plan
TQM
CLIA
Rack Rate
3. An all inclusive tour offering services for an established price.
FAA
IATA
Incentive Travel
All expense tour
4. Local escorted sightseeing trip
AAA World Wide Travel
Off-peak
Guided Tour
AHLA
5. American Society of Travel Agents
American Sightseeing Association
ASTA
Shoulder fare - rate or season
Upgrade
6. Total Quality Management
Supplement
Family Plan [Airline]
TQM
ETD
7. Estimated time departure
Tour Voucher
ETD
Suite
ASTA
8. Cruise Lines International Association
CLIA
Off-peak
ETD
Continental Plan
9. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
BP
Best Available
DAPO
10. The International Air Transport Association
Incentive Travel
Toursim
IATA
AAA World Wide Travel
11. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AHLA
AMTRAK
Twin
AAA
12. Hotel keeper- an owner or manger
BP
CTC
Hotelier
DAPO
13. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
Charter Flight
TAPC
Courier
14. American Hotel Lodging Association
AHLA
override
Toursim
Suite
15. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
AAA
DIT
Tour Voucher
BP
16. An area set off from a larger room ( usually for sleeping)
Continental Plan
CLIA
Tour Voucher
Alcove
17. Trans- Atlantic Passenger Steamship Conference
Off-peak
Quad
REVPAR
TAPC
18. Modified American Plan - room and breakfast and either dinner or lunch
Tour Voucher
FAA
TAPC
MAP
19. Hotel accommodations with no meals included in the price of the room
Twin
Guided Tour
Double occupancy rate
European Plan
20. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Twin
NTBA
Family Plan [hotel]
American Plan
21. Average daily rate
AAA World Wide Travel
ADR
Quad
TAPC
22. A person with power to act for a principal supplier
Agent
ETA
Twin
Service Charge
23. Domestic Independant Tour/ Domestic Inclusive Tour
DIT
Departure Tax
FAA
Guided Tour
24. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Incentive Travel
Shoulder fare - rate or season
CTC
ADR
25. The industries that provide and market services and facilities for pleasure travel
Toursim
'No-Show'
American Plan
Shoulder fare - rate or season
26. Includes a room and English or continental breakfast.
ASTA
Bed and Breakfast
Departure Tax
IATA
27. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
American Plan
ASTA
IATA
28. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
GMT
Hotelier
American Sightseeing Association
Suite
29. A room occupied by three persons
Triple
Best Available
Upgrade
Continental Plan
30. A flight booked exclusively for a specific group or groups
Alcove
Suite
Charter Flight
Departure Tax
31. A menu or list of items from which guests select various choices and each section is priced seperately
A la Carte
Off-peak
REVPAR
TAPC
32. A professional travel escort- sent to supervise arrival details
'No-Show'
Continental Plan
Courier
Double occupancy rate
33. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
WTO
REVPAR
FAA
34. American Automobile Association
override
AHLA
CP
AAA
35. International trade association of local tour operators
DIT
American Sightseeing Association
TQM
Suite
36. Bermuda plan- room and american breakfast daily
BP
DAPO
Incentive Travel
American Plan
37. National Tour Brokers Association-trade association of us tour brokers
NTBA
Alcove
GMT
'No-Show'
38. One or more bedrooms and connecting parlor
Incentive Travel
Suite
Junior Suite
Hotelier
39. Estimated time arrival
override
TQM
Best Available
ETA
40. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
ADR
Suite
ATA
Service Charge
41. Revenus Per avaliable room
European Plan
Service Charge
REVPAR
Double occupancy rate
42. The charge for a better or extra service
All expense tour
Incentive Travel
Supplement
AAA
43. Federal Aviation Administration - in charge of maintaining safety of airline operations
Supplement
Alcove
Guided Tour
FAA
44. Do all possible
DAPO
'No-Show'
Alcove
IATA
45. Lodging and continental breakfast
Triple
American Sightseeing Association
FAA
Continental Plan
46. An AAA affiliated retail agency organization
AAA World Wide Travel
WTO
Rack Rate
Tour Voucher
47. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
48. To change to a better class of service or accomodation
AMTRAK
Service Charge
Family Plan [Airline]
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49. World Tourism Organization
Quad
WTO
English breakfast
AAA World Wide Travel
50. A room occupied by two persons and having two single beds
Departure Tax
Twin
BP
Upgrade