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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






2. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






3. Hotel keeper- an owner or manger






4. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






5. The charge for a better or extra service






6. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






7. Federal Aviation Administration - in charge of maintaining safety of airline operations






8. Lodging and continental breakfast






9. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






10. National Tour Brokers Association-trade association of us tour brokers






11. Average daily rate






12. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






13. A room that can be occupied by four persons






14. Includes a room and English or continental breakfast.






15. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






16. American Hotel Lodging Association






17. An area set off from a larger room ( usually for sleeping)






18. A menu or list of items from which guests select various choices and each section is priced seperately






19. A flight booked exclusively for a specific group or groups






20. A person with power to act for a principal supplier






21. Rate Per person in a room shared by two






22. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






23. Revenus Per avaliable room






24. Large hotel rom with partition dividing bedroom and sitting area






25. A calender period between a peak season and off season usually favored by promotional fare






26. An all inclusive tour offering services for an established price.






27. One or more bedrooms and connecting parlor






28. Bermuda plan- room and american breakfast daily






29. American Automobile Association






30. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






31. Do all possible






32. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






33. An AAA affiliated retail agency organization






34. A room occupied by three persons






35. Total Quality Management






36. The International Air Transport Association






37. A fee collected by a govn't for departure from the city or country






38. Cruise Lines International Association






39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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40. The industries that provide and market services and facilities for pleasure travel






41. Continental plan - room and continental breakfast only






42. Estimated time departure






43. Modified American Plan - room and breakfast and either dinner or lunch






44. Official airline guide






45. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






46. World Tourism Organization






47. American Society of Travel Agents






48. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






49. Local escorted sightseeing trip






50. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest