Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. World Tourism Organization






2. Air Transport Association of America






3. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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4. Continental plan - room and continental breakfast only






5. A fee collected by a govn't for departure from the city or country






6. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






7. A menu or list of items from which guests select various choices and each section is priced seperately






8. Estimated time departure






9. Revenus Per avaliable room






10. A flight booked exclusively for a specific group or groups






11. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






12. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






13. Large hotel rom with partition dividing bedroom and sitting area






14. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






15. The industries that provide and market services and facilities for pleasure travel






16. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






17. Trans- Atlantic Passenger Steamship Conference






18. Bermuda plan- room and american breakfast daily






19. A person with power to act for a principal supplier






20. A term referring to the legally published rates of the hotel






21. Estimated time arrival






22. An AAA affiliated retail agency organization






23. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






24. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






25. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






26. International trade association of local tour operators






27. Do all possible






28. Average daily rate






29. Modified American Plan - room and breakfast and either dinner or lunch






30. American Automobile Association






31. A calender period between a peak season and off season usually favored by promotional fare






32. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






33. An area set off from a larger room ( usually for sleeping)






34. An all inclusive tour offering services for an established price.






35. Hotel keeper- an owner or manger






36. American Society of Travel Agents






37. A room occupied by two persons and having two single beds






38. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






39. A professional travel escort- sent to supervise arrival details






40. Lodging and continental breakfast






41. One or more bedrooms and connecting parlor






42. A room occupied by three persons






43. The charge for a better or extra service






44. Total Quality Management






45. Domestic Independant Tour/ Domestic Inclusive Tour






46. Cruise Lines International Association






47. Hotel accommodations with no meals included in the price of the room






48. The International Air Transport Association






49. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






50. Official airline guide