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Test your basic knowledge |
Hospitality Vocab
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Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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2. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Incentive Travel
Family Plan [Airline]
DIT
ETA
3. American Society of Travel Agents
Family Plan [hotel]
ASTA
AAA
TQM
4. One or more bedrooms and connecting parlor
DIT
Suite
Triple
NTBA
5. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
AAA World Wide Travel
Tour package
Agent
Suite
6. A flight booked exclusively for a specific group or groups
Charter Flight
Toursim
Agent
AAA World Wide Travel
7. Cruise Lines International Association
CLIA
Shoulder fare - rate or season
Rack Rate
WTO
8. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
GMT
Service Charge
Junior Suite
WTO
9. A room occupied by two persons and having two single beds
AHLA
Twin
European Plan
'No-Show'
10. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Suite
TAPC
Incentive Travel
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11. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
'No-Show'
GMT
DAPO
MAP
12. A term referring to the legally published rates of the hotel
Twin
Rack Rate
Toursim
Off-peak
13. Estimated time departure
Alcove
ASTA
Best Available
ETD
14. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
Guided Tour
A la Carte
Best Available
15. A person with power to act for a principal supplier
Tour Voucher
American Plan
Agent
REVPAR
16. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
Alcove
Incentive Travel
Tour package
17. Rate Per person in a room shared by two
Twin
NTBA
Suite
Double occupancy rate
18. Trans- Atlantic Passenger Steamship Conference
CP
IATA
TAPC
REVPAR
19. American Hotel Lodging Association
OAG
AHLA
MAP
Supplement
20. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
Courier
Supplement
Toursim
21. National Tour Brokers Association-trade association of us tour brokers
Off-peak
Service Charge
Junior Suite
NTBA
22. To change to a better class of service or accomodation
AAA World Wide Travel
ATA
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REVPAR
23. A calender period between a peak season and off season usually favored by promotional fare
Double occupancy rate
FAA
Tour Voucher
Shoulder fare - rate or season
24. International trade association of local tour operators
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American Sightseeing Association
All expense tour
AAA
25. Modified American Plan - room and breakfast and either dinner or lunch
MAP
Quad
ADR
Courier
26. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
Double occupancy rate
Shoulder fare - rate or season
Triple
27. Bermuda plan- room and american breakfast daily
Double occupancy rate
'No-Show'
European Plan
BP
28. The International Air Transport Association
Tour Voucher
IATA
ASTA
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29. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AMTRAK
Rack Rate
DAPO
AHLA
30. An AAA affiliated retail agency organization
'No-Show'
Bed and Breakfast
AAA World Wide Travel
MAP
31. Estimated time arrival
Suite
Supplement
English breakfast
ETA
32. Official airline guide
MAP
OAG
DAPO
Twin
33. American Automobile Association
ETA
Charter Flight
OAG
AAA
34. A professional travel escort- sent to supervise arrival details
CTC
Courier
American Plan
Tour Voucher
35. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
A la Carte
AHLA
Family Plan [Airline]
CTC
36. World Tourism Organization
Supplement
WTO
ASTA
Agent
37. Hotel keeper- an owner or manger
Hotelier
AHLA
A la Carte
Bed and Breakfast
38. A fee collected by a govn't for departure from the city or country
Twin
CTC
ASTA
Departure Tax
39. A menu or list of items from which guests select various choices and each section is priced seperately
A la Carte
Junior Suite
'No-Show'
American Sightseeing Association
40. Hotel accommodations with no meals included in the price of the room
DAPO
Hotelier
CTC
European Plan
41. A room that can be occupied by four persons
Incentive Travel
Quad
Guided Tour
Continental Plan
42. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Rack Rate
All expense tour
Best Available
CLIA
43. Total Quality Management
Hotelier
Courier
American Sightseeing Association
TQM
44. An all inclusive tour offering services for an established price.
IATA
All expense tour
A la Carte
ATA
45. Federal Aviation Administration - in charge of maintaining safety of airline operations
Departure Tax
'No-Show'
Shoulder fare - rate or season
FAA
46. A room occupied by three persons
'No-Show'
Triple
Alcove
Guided Tour
47. Domestic Independant Tour/ Domestic Inclusive Tour
AAA
Supplement
ATA
DIT
48. Lodging and continental breakfast
Continental Plan
GMT
Charter Flight
Supplement
49. Do all possible
TAPC
AAA
Family Plan [Airline]
DAPO
50. Local escorted sightseeing trip
Family Plan [Airline]
ATA
Guided Tour
'No-Show'