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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel accommodations with no meals included in the price of the room






2. A fee collected by a govn't for departure from the city or country






3. Local escorted sightseeing trip






4. A room occupied by three persons






5. To change to a better class of service or accomodation






6. Estimated time departure






7. A menu or list of items from which guests select various choices and each section is priced seperately






8. American Automobile Association






9. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






10. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






11. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






12. A calender period between a peak season and off season usually favored by promotional fare






13. A room that can be occupied by four persons






14. Federal Aviation Administration - in charge of maintaining safety of airline operations






15. An AAA affiliated retail agency organization






16. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






17. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






18. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






19. A room occupied by two persons and having two single beds






20. One or more bedrooms and connecting parlor






21. American Hotel Lodging Association






22. Average daily rate






23. Official airline guide






24. Trans- Atlantic Passenger Steamship Conference






25. An area set off from a larger room ( usually for sleeping)






26. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






27. Total Quality Management






28. Domestic Independant Tour/ Domestic Inclusive Tour






29. A term referring to the legally published rates of the hotel






30. Cruise Lines International Association






31. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






32. Rate Per person in a room shared by two






33. The charge for a better or extra service






34. National Tour Brokers Association-trade association of us tour brokers






35. A flight booked exclusively for a specific group or groups






36. A person with power to act for a principal supplier






37. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






38. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






39. Modified American Plan - room and breakfast and either dinner or lunch






40. International trade association of local tour operators






41. Revenus Per avaliable room






42. American Society of Travel Agents






43. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






44. World Tourism Organization






45. An all inclusive tour offering services for an established price.






46. Large hotel rom with partition dividing bedroom and sitting area






47. Air Transport Association of America






48. Includes a room and English or continental breakfast.






49. Continental plan - room and continental breakfast only






50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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