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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
'No-Show'
REVPAR
CTC
NTBA
2. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Incentive Travel
REVPAR
ETD
Courier
3. Hotel keeper- an owner or manger
GMT
Tour package
Hotelier
Charter Flight
4. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
ADR
Family Plan [Airline]
Off-peak
Tour package
5. The charge for a better or extra service
American Sightseeing Association
Supplement
Tour package
Tour Voucher
6. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
Charter Flight
Upgrade
American Plan
7. Federal Aviation Administration - in charge of maintaining safety of airline operations
DAPO
Toursim
DIT
FAA
8. Lodging and continental breakfast
Continental Plan
Shoulder fare - rate or season
Toursim
ATA
9. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Tour package
AAA World Wide Travel
Family Plan [hotel]
WTO
10. National Tour Brokers Association-trade association of us tour brokers
TQM
Bed and Breakfast
NTBA
'No-Show'
11. Average daily rate
DAPO
Incentive Travel
ETD
ADR
12. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
AHLA
Family Plan [hotel]
English breakfast
Junior Suite
13. A room that can be occupied by four persons
Quad
MAP
Rack Rate
Triple
14. Includes a room and English or continental breakfast.
Bed and Breakfast
ASTA
CTC
REVPAR
15. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Junior Suite
American Plan
AAA World Wide Travel
ADR
16. American Hotel Lodging Association
A la Carte
Continental Plan
Alcove
AHLA
17. An area set off from a larger room ( usually for sleeping)
European Plan
Twin
Upgrade
Alcove
18. A menu or list of items from which guests select various choices and each section is priced seperately
AHLA
A la Carte
Alcove
CLIA
19. A flight booked exclusively for a specific group or groups
TAPC
Charter Flight
American Sightseeing Association
GMT
20. A person with power to act for a principal supplier
European Plan
ETD
Agent
AMTRAK
21. Rate Per person in a room shared by two
Tour Voucher
override
TAPC
Double occupancy rate
22. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Best Available
'No-Show'
English breakfast
CTC
23. Revenus Per avaliable room
Agent
REVPAR
Tour Voucher
AAA World Wide Travel
24. Large hotel rom with partition dividing bedroom and sitting area
TQM
IATA
Junior Suite
European Plan
25. A calender period between a peak season and off season usually favored by promotional fare
'No-Show'
Double occupancy rate
ETD
Shoulder fare - rate or season
26. An all inclusive tour offering services for an established price.
Courier
Bed and Breakfast
All expense tour
BP
27. One or more bedrooms and connecting parlor
Suite
'No-Show'
Hotelier
ASTA
28. Bermuda plan- room and american breakfast daily
TAPC
BP
Courier
Charter Flight
29. American Automobile Association
AAA
All expense tour
Supplement
American Sightseeing Association
30. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
CLIA
BP
override
MAP
31. Do all possible
AAA
Tour package
DAPO
Tour Voucher
32. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
American Plan
Family Plan [Airline]
Service Charge
WTO
33. An AAA affiliated retail agency organization
Courier
AAA World Wide Travel
TAPC
Shoulder fare - rate or season
34. A room occupied by three persons
TQM
Incentive Travel
Triple
Suite
35. Total Quality Management
All expense tour
TQM
Hotelier
Bed and Breakfast
36. The International Air Transport Association
Incentive Travel
CLIA
IATA
Upgrade
37. A fee collected by a govn't for departure from the city or country
override
ASTA
Departure Tax
Suite
38. Cruise Lines International Association
Triple
AAA
CLIA
CTC
39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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40. The industries that provide and market services and facilities for pleasure travel
Triple
Continental Plan
CLIA
Toursim
41. Continental plan - room and continental breakfast only
CP
English breakfast
Rack Rate
Incentive Travel
42. Estimated time departure
Tour package
Agent
Family Plan [Airline]
ETD
43. Modified American Plan - room and breakfast and either dinner or lunch
Incentive Travel
MAP
ETD
Hotelier
44. Official airline guide
override
A la Carte
OAG
American Sightseeing Association
45. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Guided Tour
AMTRAK
Quad
European Plan
46. World Tourism Organization
Double occupancy rate
WTO
REVPAR
Agent
47. American Society of Travel Agents
All expense tour
AAA World Wide Travel
NTBA
ASTA
48. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Twin
MAP
ETD
English breakfast
49. Local escorted sightseeing trip
A la Carte
Guided Tour
WTO
REVPAR
50. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Off-peak
'No-Show'
Quad
override