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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average daily rate
AAA
Departure Tax
ADR
CLIA
2. American Hotel Lodging Association
AHLA
Supplement
ETD
TAPC
3. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Off-peak
DIT
'No-Show'
WTO
4. The International Air Transport Association
ETA
BP
IATA
Rack Rate
5. World Tourism Organization
FAA
Courier
WTO
override
6. Cruise Lines International Association
Family Plan [Airline]
CLIA
A la Carte
Agent
7. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
European Plan
Shoulder fare - rate or season
TAPC
Tour Voucher
8. Continental plan - room and continental breakfast only
GMT
Guided Tour
CP
Charter Flight
9. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [hotel]
Courier
AHLA
Family Plan [Airline]
10. The charge for a better or extra service
Family Plan [hotel]
FAA
Supplement
'No-Show'
11. A term referring to the legally published rates of the hotel
AAA World Wide Travel
ASTA
Rack Rate
DAPO
12. Total Quality Management
Toursim
TQM
CLIA
Family Plan [Airline]
13. Revenus Per avaliable room
Bed and Breakfast
ETA
REVPAR
AAA
14. One or more bedrooms and connecting parlor
Suite
TAPC
American Sightseeing Association
Family Plan [Airline]
15. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
Off-peak
override
Best Available
Service Charge
16. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
AAA
Guided Tour
AAA World Wide Travel
17. International trade association of local tour operators
TQM
Shoulder fare - rate or season
AAA World Wide Travel
American Sightseeing Association
18. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
ADR
ATA
Family Plan [hotel]
Best Available
19. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Hotelier
Bed and Breakfast
Incentive Travel
Supplement
20. Domestic Independant Tour/ Domestic Inclusive Tour
TAPC
Service Charge
Tour package
DIT
21. A flight booked exclusively for a specific group or groups
FAA
'No-Show'
Charter Flight
European Plan
22. To change to a better class of service or accomodation
MAP
Upgrade
TQM
BP
23. A person with power to act for a principal supplier
Agent
AMTRAK
ATA
Tour package
24. Do all possible
OAG
REVPAR
DAPO
CLIA
25. A room that can be occupied by four persons
Quad
Supplement
Triple
Family Plan [hotel]
26. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Best Available
Toursim
Courier
GMT
27. An area set off from a larger room ( usually for sleeping)
English breakfast
ADR
Alcove
Service Charge
28. An all inclusive tour offering services for an established price.
All expense tour
ADR
Family Plan [hotel]
Guided Tour
29. Modified American Plan - room and breakfast and either dinner or lunch
AAA World Wide Travel
CLIA
MAP
'No-Show'
30. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
TAPC
Service Charge
European Plan
Best Available
31. A room occupied by three persons
AHLA
CP
Triple
Suite
32. Lodging and continental breakfast
OAG
Continental Plan
Quad
Junior Suite
33. Local escorted sightseeing trip
Guided Tour
Triple
Junior Suite
ASTA
34. Rate Per person in a room shared by two
OAG
Twin
Double occupancy rate
Family Plan [Airline]
35. The industries that provide and market services and facilities for pleasure travel
Agent
Toursim
CTC
ETD
36. An AAA affiliated retail agency organization
MAP
AAA World Wide Travel
Junior Suite
Off-peak
37. Trans- Atlantic Passenger Steamship Conference
American Sightseeing Association
Junior Suite
Rack Rate
TAPC
38. A fee collected by a govn't for departure from the city or country
OAG
Departure Tax
A la Carte
Charter Flight
39. American Society of Travel Agents
DIT
ASTA
Tour Voucher
Hotelier
40. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Family Plan [hotel]
ETD
CTC
AMTRAK
41. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
override
American Plan
Off-peak
AAA World Wide Travel
42. Air Transport Association of America
All expense tour
Supplement
ATA
Junior Suite
43. A calender period between a peak season and off season usually favored by promotional fare
REVPAR
Shoulder fare - rate or season
AAA World Wide Travel
Twin
44. American Automobile Association
Quad
European Plan
IATA
AAA
45. Bermuda plan- room and american breakfast daily
ATA
ETD
ASTA
BP
46. A professional travel escort- sent to supervise arrival details
ETA
Toursim
American Sightseeing Association
Courier
47. Hotel accommodations with no meals included in the price of the room
European Plan
Charter Flight
MAP
Guided Tour
48. A menu or list of items from which guests select various choices and each section is priced seperately
CTC
OAG
A la Carte
ATA
49. Estimated time departure
CTC
Toursim
ETD
override
50. A room occupied by two persons and having two single beds
Courier
Double occupancy rate
REVPAR
Twin