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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A term referring to the legally published rates of the hotel






2. Large hotel rom with partition dividing bedroom and sitting area






3. Total Quality Management






4. Modified American Plan - room and breakfast and either dinner or lunch






5. Hotel keeper- an owner or manger






6. To change to a better class of service or accomodation






7. National Tour Brokers Association-trade association of us tour brokers






8. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






9. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






10. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






11. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






12. The International Air Transport Association






13. International trade association of local tour operators






14. Official airline guide






15. American Society of Travel Agents






16. Revenus Per avaliable room






17. A room occupied by three persons






18. Federal Aviation Administration - in charge of maintaining safety of airline operations






19. Bermuda plan- room and american breakfast daily






20. A professional travel escort- sent to supervise arrival details






21. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






22. Continental plan - room and continental breakfast only






23. The charge for a better or extra service






24. A menu or list of items from which guests select various choices and each section is priced seperately






25. A fee collected by a govn't for departure from the city or country






26. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






27. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






28. The industries that provide and market services and facilities for pleasure travel






29. Local escorted sightseeing trip






30. Lodging and continental breakfast






31. Includes a room and English or continental breakfast.






32. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






33. One or more bedrooms and connecting parlor






34. Estimated time arrival






35. American Hotel Lodging Association






36. An area set off from a larger room ( usually for sleeping)






37. Trans- Atlantic Passenger Steamship Conference






38. An AAA affiliated retail agency organization






39. Rate Per person in a room shared by two






40. Cruise Lines International Association






41. An all inclusive tour offering services for an established price.






42. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






43. A person with power to act for a principal supplier






44. A calender period between a peak season and off season usually favored by promotional fare






45. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






46. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






47. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






48. Domestic Independant Tour/ Domestic Inclusive Tour






49. A flight booked exclusively for a specific group or groups






50. Hotel accommodations with no meals included in the price of the room







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