Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A menu or list of items from which guests select various choices and each section is priced seperately






2. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






3. One or more bedrooms and connecting parlor






4. An all inclusive tour offering services for an established price.






5. Includes a room and English or continental breakfast.






6. Modified American Plan - room and breakfast and either dinner or lunch






7. Continental plan - room and continental breakfast only






8. Bermuda plan- room and american breakfast daily






9. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






10. A flight booked exclusively for a specific group or groups






11. Large hotel rom with partition dividing bedroom and sitting area






12. Total Quality Management






13. Estimated time arrival






14. A room that can be occupied by four persons






15. A professional travel escort- sent to supervise arrival details






16. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






17. American Automobile Association






18. Cruise Lines International Association






19. World Tourism Organization






20. National Tour Brokers Association-trade association of us tour brokers






21. Average daily rate






22. The industries that provide and market services and facilities for pleasure travel






23. Domestic Independant Tour/ Domestic Inclusive Tour






24. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






25. Rate Per person in a room shared by two






26. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






27. Trans- Atlantic Passenger Steamship Conference






28. Federal Aviation Administration - in charge of maintaining safety of airline operations






29. A term referring to the legally published rates of the hotel






30. Revenus Per avaliable room






31. A calender period between a peak season and off season usually favored by promotional fare






32. Air Transport Association of America






33. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






34. A fee collected by a govn't for departure from the city or country






35. A room occupied by three persons






36. International trade association of local tour operators






37. A person with power to act for a principal supplier






38. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






39. The charge for a better or extra service






40. A room occupied by two persons and having two single beds






41. Official airline guide






42. American Society of Travel Agents






43. Hotel accommodations with no meals included in the price of the room






44. Lodging and continental breakfast






45. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






46. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






47. Hotel keeper- an owner or manger






48. An area set off from a larger room ( usually for sleeping)






49. To change to a better class of service or accomodation






50. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'