Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The industries that provide and market services and facilities for pleasure travel






2. National Tour Brokers Association-trade association of us tour brokers






3. A menu or list of items from which guests select various choices and each section is priced seperately






4. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






5. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






6. Includes a room and English or continental breakfast.






7. American Society of Travel Agents






8. Bermuda plan- room and american breakfast daily






9. International trade association of local tour operators






10. To change to a better class of service or accomodation






11. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






12. American Automobile Association






13. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






14. Estimated time arrival






15. A person with power to act for a principal supplier






16. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






17. Hotel accommodations with no meals included in the price of the room






18. An area set off from a larger room ( usually for sleeping)






19. Air Transport Association of America






20. World Tourism Organization






21. Cruise Lines International Association






22. Continental plan - room and continental breakfast only






23. Rate Per person in a room shared by two






24. Domestic Independant Tour/ Domestic Inclusive Tour






25. A calender period between a peak season and off season usually favored by promotional fare






26. A professional travel escort- sent to supervise arrival details






27. A room that can be occupied by four persons






28. Average daily rate






29. The International Air Transport Association






30. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






31. Total Quality Management






32. Revenus Per avaliable room






33. Estimated time departure






34. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






35. Official airline guide






36. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






37. American Hotel Lodging Association






38. The charge for a better or extra service






39. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






40. Hotel keeper- an owner or manger






41. A fee collected by a govn't for departure from the city or country






42. Large hotel rom with partition dividing bedroom and sitting area






43. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






44. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






45. An AAA affiliated retail agency organization






46. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


47. One or more bedrooms and connecting parlor






48. Federal Aviation Administration - in charge of maintaining safety of airline operations






49. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






50. Do all possible