Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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2. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






3. American Society of Travel Agents






4. One or more bedrooms and connecting parlor






5. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






6. A flight booked exclusively for a specific group or groups






7. Cruise Lines International Association






8. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






9. A room occupied by two persons and having two single beds






10. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






11. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






12. A term referring to the legally published rates of the hotel






13. Estimated time departure






14. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






15. A person with power to act for a principal supplier






16. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






17. Rate Per person in a room shared by two






18. Trans- Atlantic Passenger Steamship Conference






19. American Hotel Lodging Association






20. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






21. National Tour Brokers Association-trade association of us tour brokers






22. To change to a better class of service or accomodation






23. A calender period between a peak season and off season usually favored by promotional fare






24. International trade association of local tour operators






25. Modified American Plan - room and breakfast and either dinner or lunch






26. Large hotel rom with partition dividing bedroom and sitting area






27. Bermuda plan- room and american breakfast daily






28. The International Air Transport Association






29. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






30. An AAA affiliated retail agency organization






31. Estimated time arrival






32. Official airline guide






33. American Automobile Association






34. A professional travel escort- sent to supervise arrival details






35. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






36. World Tourism Organization






37. Hotel keeper- an owner or manger






38. A fee collected by a govn't for departure from the city or country






39. A menu or list of items from which guests select various choices and each section is priced seperately






40. Hotel accommodations with no meals included in the price of the room






41. A room that can be occupied by four persons






42. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






43. Total Quality Management






44. An all inclusive tour offering services for an established price.






45. Federal Aviation Administration - in charge of maintaining safety of airline operations






46. A room occupied by three persons






47. Domestic Independant Tour/ Domestic Inclusive Tour






48. Lodging and continental breakfast






49. Do all possible






50. Local escorted sightseeing trip