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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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2. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
CP
TAPC
All expense tour
Tour Voucher
3. National Tour Brokers Association-trade association of us tour brokers
MAP
NTBA
ADR
DIT
4. An AAA affiliated retail agency organization
ATA
Bed and Breakfast
AAA World Wide Travel
DAPO
5. Hotel keeper- an owner or manger
Hotelier
DIT
European Plan
Off-peak
6. A person with power to act for a principal supplier
American Plan
American Sightseeing Association
Agent
CP
7. To change to a better class of service or accomodation
Upgrade
BP
Incentive Travel
ADR
8. Modified American Plan - room and breakfast and either dinner or lunch
Tour Voucher
All expense tour
'No-Show'
MAP
9. Air Transport Association of America
ATA
Charter Flight
Shoulder fare - rate or season
IATA
10. Total Quality Management
TQM
All expense tour
Departure Tax
Agent
11. American Hotel Lodging Association
AHLA
Agent
All expense tour
ATA
12. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Double occupancy rate
MAP
Family Plan [hotel]
Tour Voucher
13. American Automobile Association
AAA
Tour package
Family Plan [Airline]
Departure Tax
14. Domestic Independant Tour/ Domestic Inclusive Tour
ASTA
DIT
Supplement
Agent
15. The industries that provide and market services and facilities for pleasure travel
REVPAR
Toursim
Agent
Supplement
16. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
Junior Suite
'No-Show'
override
Twin
17. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Best Available
Upgrade
ETD
'No-Show'
18. Rate Per person in a room shared by two
Suite
ADR
AAA World Wide Travel
Double occupancy rate
19. Large hotel rom with partition dividing bedroom and sitting area
IATA
'No-Show'
Family Plan [Airline]
Junior Suite
20. A professional travel escort- sent to supervise arrival details
Courier
Tour Voucher
Double occupancy rate
American Sightseeing Association
21. A menu or list of items from which guests select various choices and each section is priced seperately
Triple
FAA
ADR
A la Carte
22. Do all possible
English breakfast
European Plan
DAPO
Continental Plan
23. Revenus Per avaliable room
Toursim
ADR
REVPAR
Departure Tax
24. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
CP
Courier
American Plan
Service Charge
25. World Tourism Organization
Continental Plan
REVPAR
OAG
WTO
26. One or more bedrooms and connecting parlor
Suite
NTBA
Quad
Twin
27. An all inclusive tour offering services for an established price.
All expense tour
IATA
CTC
Incentive Travel
28. The charge for a better or extra service
IATA
Supplement
ATA
Service Charge
29. Lodging and continental breakfast
Off-peak
Family Plan [Airline]
Upgrade
Continental Plan
30. International trade association of local tour operators
American Sightseeing Association
Courier
REVPAR
Rack Rate
31. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
GMT
IATA
Upgrade
Toursim
32. Continental plan - room and continental breakfast only
All expense tour
Best Available
WTO
CP
33. Trans- Atlantic Passenger Steamship Conference
AAA World Wide Travel
DIT
Quad
TAPC
34. A room occupied by two persons and having two single beds
Twin
override
ATA
Courier
35. A room occupied by three persons
Triple
DIT
Departure Tax
FAA
36. An area set off from a larger room ( usually for sleeping)
ETA
Courier
Alcove
Service Charge
37. American Society of Travel Agents
Continental Plan
ASTA
Double occupancy rate
IATA
38. A calender period between a peak season and off season usually favored by promotional fare
Service Charge
Shoulder fare - rate or season
AAA
Tour package
39. Estimated time departure
CTC
CP
ETD
AHLA
40. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Tour Voucher
CTC
Rack Rate
Best Available
41. Hotel accommodations with no meals included in the price of the room
Family Plan [Airline]
A la Carte
European Plan
Departure Tax
42. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
CLIA
European Plan
FAA
43. Official airline guide
FAA
IATA
OAG
European Plan
44. Average daily rate
Family Plan [Airline]
Suite
ADR
AAA World Wide Travel
45. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [Airline]
GMT
Agent
DAPO
46. A term referring to the legally published rates of the hotel
ETA
Bed and Breakfast
Rack Rate
Toursim
47. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Tour package
Shoulder fare - rate or season
ATA
Alcove
48. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AMTRAK
Continental Plan
Junior Suite
IATA
49. A fee collected by a govn't for departure from the city or country
Family Plan [Airline]
Departure Tax
TQM
Twin
50. Includes a room and English or continental breakfast.
NTBA
Bed and Breakfast
Double occupancy rate
Off-peak