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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Modified American Plan - room and breakfast and either dinner or lunch






2. The charge for a better or extra service






3. Bermuda plan- room and american breakfast daily






4. A flight booked exclusively for a specific group or groups






5. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


6. Large hotel rom with partition dividing bedroom and sitting area






7. The International Air Transport Association






8. Average daily rate






9. The industries that provide and market services and facilities for pleasure travel






10. Total Quality Management






11. Estimated time arrival






12. Trans- Atlantic Passenger Steamship Conference






13. Revenus Per avaliable room






14. A fee collected by a govn't for departure from the city or country






15. Includes a room and English or continental breakfast.






16. A room occupied by three persons






17. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






18. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






19. A menu or list of items from which guests select various choices and each section is priced seperately






20. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






21. A room occupied by two persons and having two single beds






22. World Tourism Organization






23. A room that can be occupied by four persons






24. Hotel accommodations with no meals included in the price of the room






25. Do all possible






26. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






27. To change to a better class of service or accomodation






28. Air Transport Association of America






29. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






30. One or more bedrooms and connecting parlor






31. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






32. A calender period between a peak season and off season usually favored by promotional fare






33. Federal Aviation Administration - in charge of maintaining safety of airline operations






34. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






35. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






36. A person with power to act for a principal supplier






37. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






38. Continental plan - room and continental breakfast only






39. American Society of Travel Agents






40. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






41. A term referring to the legally published rates of the hotel






42. Hotel keeper- an owner or manger






43. Lodging and continental breakfast






44. Cruise Lines International Association






45. American Hotel Lodging Association






46. International trade association of local tour operators






47. Local escorted sightseeing trip






48. An area set off from a larger room ( usually for sleeping)






49. Rate Per person in a room shared by two






50. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'