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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Hotel Lodging Association
Bed and Breakfast
DAPO
AHLA
OAG
2. A fee collected by a govn't for departure from the city or country
All expense tour
Departure Tax
Junior Suite
Rack Rate
3. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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4. International trade association of local tour operators
All expense tour
DAPO
American Sightseeing Association
Suite
5. Lodging and continental breakfast
Continental Plan
Best Available
Guided Tour
TAPC
6. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
Shoulder fare - rate or season
Incentive Travel
ASTA
7. A flight booked exclusively for a specific group or groups
Bed and Breakfast
Charter Flight
ADR
Rack Rate
8. Hotel accommodations with no meals included in the price of the room
European Plan
Service Charge
'No-Show'
Best Available
9. To change to a better class of service or accomodation
AAA
Family Plan [hotel]
All expense tour
Upgrade
10. Rate Per person in a room shared by two
Family Plan [Airline]
Hotelier
NTBA
Double occupancy rate
11. Air Transport Association of America
ATA
REVPAR
Hotelier
ASTA
12. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
ADR
AMTRAK
ATA
American Plan
13. An AAA affiliated retail agency organization
Courier
Double occupancy rate
Alcove
AAA World Wide Travel
14. Average daily rate
European Plan
ADR
Incentive Travel
Upgrade
15. Estimated time departure
ETD
ADR
Alcove
American Plan
16. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
ADR
Courier
American Sightseeing Association
CTC
17. Includes a room and English or continental breakfast.
English breakfast
Rack Rate
WTO
Bed and Breakfast
18. An area set off from a larger room ( usually for sleeping)
Incentive Travel
Twin
Alcove
OAG
19. A calender period between a peak season and off season usually favored by promotional fare
Charter Flight
Triple
Shoulder fare - rate or season
TQM
20. Do all possible
DAPO
American Sightseeing Association
BP
Toursim
21. Continental plan - room and continental breakfast only
Charter Flight
Alcove
CP
DAPO
22. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Tour package
ASTA
ETD
TAPC
23. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
CTC
All expense tour
Charter Flight
GMT
24. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
Guided Tour
WTO
Quad
25. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Charter Flight
Twin
Best Available
Toursim
26. Domestic Independant Tour/ Domestic Inclusive Tour
Toursim
DIT
TAPC
Tour package
27. Cruise Lines International Association
CLIA
Suite
AHLA
TQM
28. The International Air Transport Association
Departure Tax
Continental Plan
IATA
override
29. Federal Aviation Administration - in charge of maintaining safety of airline operations
Family Plan [hotel]
FAA
Continental Plan
CTC
30. A professional travel escort- sent to supervise arrival details
Courier
AMTRAK
TQM
European Plan
31. World Tourism Organization
WTO
FAA
CLIA
ETA
32. Revenus Per avaliable room
CTC
MAP
REVPAR
European Plan
33. The charge for a better or extra service
Supplement
ETD
Bed and Breakfast
AHLA
34. National Tour Brokers Association-trade association of us tour brokers
Double occupancy rate
NTBA
Charter Flight
WTO
35. One or more bedrooms and connecting parlor
All expense tour
Departure Tax
Suite
ADR
36. Official airline guide
European Plan
CTC
ADR
OAG
37. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
Twin
AHLA
American Sightseeing Association
38. Trans- Atlantic Passenger Steamship Conference
DIT
Departure Tax
TAPC
Upgrade
39. Total Quality Management
override
TQM
AAA
AAA World Wide Travel
40. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
All expense tour
Service Charge
Guided Tour
Shoulder fare - rate or season
41. Hotel keeper- an owner or manger
Hotelier
IATA
TQM
REVPAR
42. A term referring to the legally published rates of the hotel
AAA World Wide Travel
Rack Rate
DIT
'No-Show'
43. Estimated time arrival
Suite
ADR
American Plan
ETA
44. Local escorted sightseeing trip
Guided Tour
Incentive Travel
ASTA
Bed and Breakfast
45. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
FAA
NTBA
Departure Tax
Tour Voucher
46. A room occupied by two persons and having two single beds
Triple
Twin
Courier
Best Available
47. A room occupied by three persons
Triple
Quad
OAG
A la Carte
48. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Family Plan [hotel]
ASTA
ATA
American Plan
49. Bermuda plan- room and american breakfast daily
REVPAR
'No-Show'
BP
Tour package
50. A menu or list of items from which guests select various choices and each section is priced seperately
Continental Plan
A la Carte
Supplement
Off-peak