Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A room occupied by two persons and having two single beds






2. Modified American Plan - room and breakfast and either dinner or lunch






3. The charge for a better or extra service






4. American Society of Travel Agents






5. Domestic Independant Tour/ Domestic Inclusive Tour






6. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






7. A term referring to the legally published rates of the hotel






8. An AAA affiliated retail agency organization






9. A fee collected by a govn't for departure from the city or country






10. Lodging and continental breakfast






11. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






12. The International Air Transport Association






13. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






14. An area set off from a larger room ( usually for sleeping)






15. Hotel keeper- an owner or manger






16. A calender period between a peak season and off season usually favored by promotional fare






17. American Hotel Lodging Association






18. Trans- Atlantic Passenger Steamship Conference






19. American Automobile Association






20. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


21. Revenus Per avaliable room






22. Do all possible






23. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






24. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






25. Cruise Lines International Association






26. One or more bedrooms and connecting parlor






27. Federal Aviation Administration - in charge of maintaining safety of airline operations






28. Estimated time departure






29. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






30. Air Transport Association of America






31. Official airline guide






32. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






33. Includes a room and English or continental breakfast.






34. A room that can be occupied by four persons






35. To change to a better class of service or accomodation






36. A menu or list of items from which guests select various choices and each section is priced seperately






37. The industries that provide and market services and facilities for pleasure travel






38. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






39. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






40. Total Quality Management






41. Hotel accommodations with no meals included in the price of the room






42. Continental plan - room and continental breakfast only






43. A person with power to act for a principal supplier






44. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






45. Average daily rate






46. National Tour Brokers Association-trade association of us tour brokers






47. International trade association of local tour operators






48. An all inclusive tour offering services for an established price.






49. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






50. Bermuda plan- room and american breakfast daily