Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






2. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






3. Modified American Plan - room and breakfast and either dinner or lunch






4. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






5. A room occupied by two persons and having two single beds






6. Official airline guide






7. Do all possible






8. A professional travel escort- sent to supervise arrival details






9. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






10. To change to a better class of service or accomodation






11. Continental plan - room and continental breakfast only






12. Local escorted sightseeing trip






13. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






14. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






15. Hotel accommodations with no meals included in the price of the room






16. The industries that provide and market services and facilities for pleasure travel






17. American Society of Travel Agents






18. American Hotel Lodging Association






19. Revenus Per avaliable room






20. Total Quality Management






21. An all inclusive tour offering services for an established price.






22. Estimated time arrival






23. Includes a room and English or continental breakfast.






24. The International Air Transport Association






25. Average daily rate






26. Lodging and continental breakfast






27. Federal Aviation Administration - in charge of maintaining safety of airline operations






28. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






29. Trans- Atlantic Passenger Steamship Conference






30. A term referring to the legally published rates of the hotel






31. A flight booked exclusively for a specific group or groups






32. A fee collected by a govn't for departure from the city or country






33. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






34. American Automobile Association






35. National Tour Brokers Association-trade association of us tour brokers






36. Cruise Lines International Association






37. One or more bedrooms and connecting parlor






38. World Tourism Organization






39. A room that can be occupied by four persons






40. A person with power to act for a principal supplier






41. The charge for a better or extra service






42. International trade association of local tour operators






43. A calender period between a peak season and off season usually favored by promotional fare






44. Large hotel rom with partition dividing bedroom and sitting area






45. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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46. A room occupied by three persons






47. Hotel keeper- an owner or manger






48. Air Transport Association of America






49. An area set off from a larger room ( usually for sleeping)






50. An AAA affiliated retail agency organization