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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






2. A person with power to act for a principal supplier






3. A professional travel escort- sent to supervise arrival details






4. One or more bedrooms and connecting parlor






5. Do all possible






6. The International Air Transport Association






7. Continental plan - room and continental breakfast only






8. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






9. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






10. An AAA affiliated retail agency organization






11. A room occupied by three persons






12. The industries that provide and market services and facilities for pleasure travel






13. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






14. Hotel keeper- an owner or manger






15. An all inclusive tour offering services for an established price.






16. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






17. A fee collected by a govn't for departure from the city or country






18. A menu or list of items from which guests select various choices and each section is priced seperately






19. An area set off from a larger room ( usually for sleeping)






20. A flight booked exclusively for a specific group or groups






21. A room that can be occupied by four persons






22. Hotel accommodations with no meals included in the price of the room






23. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






24. Cruise Lines International Association






25. Average daily rate






26. Estimated time departure






27. American Automobile Association






28. American Society of Travel Agents






29. To change to a better class of service or accomodation






30. The charge for a better or extra service






31. International trade association of local tour operators






32. A room occupied by two persons and having two single beds






33. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






34. Bermuda plan- room and american breakfast daily






35. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






36. Lodging and continental breakfast






37. Federal Aviation Administration - in charge of maintaining safety of airline operations






38. Modified American Plan - room and breakfast and either dinner or lunch






39. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






40. Domestic Independant Tour/ Domestic Inclusive Tour






41. A calender period between a peak season and off season usually favored by promotional fare






42. Includes a room and English or continental breakfast.






43. Estimated time arrival






44. Official airline guide






45. American Hotel Lodging Association






46. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


47. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






48. Local escorted sightseeing trip






49. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






50. Total Quality Management