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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. National Tour Brokers Association-trade association of us tour brokers
NTBA
FAA
Courier
ETD
2. World Tourism Organization
ASTA
ADR
IATA
WTO
3. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
All expense tour
Departure Tax
Incentive Travel
American Sightseeing Association
4. Revenus Per avaliable room
NTBA
REVPAR
TQM
GMT
5. Estimated time departure
Double occupancy rate
ETD
Junior Suite
ADR
6. Bermuda plan- room and american breakfast daily
FAA
BP
Supplement
Family Plan [hotel]
7. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Best Available
ETD
REVPAR
GMT
8. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Tour package
Bed and Breakfast
NTBA
CLIA
9. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
CP
ATA
CTC
Quad
10. International trade association of local tour operators
Off-peak
American Sightseeing Association
Continental Plan
Incentive Travel
11. Modified American Plan - room and breakfast and either dinner or lunch
Supplement
Triple
IATA
MAP
12. Continental plan - room and continental breakfast only
European Plan
WTO
CP
ATA
13. American Hotel Lodging Association
Tour package
'No-Show'
ETD
AHLA
14. Total Quality Management
TQM
DIT
BP
Courier
15. Local escorted sightseeing trip
Guided Tour
Continental Plan
European Plan
Alcove
16. Federal Aviation Administration - in charge of maintaining safety of airline operations
FAA
Upgrade
OAG
AAA World Wide Travel
17. Do all possible
ADR
DAPO
Tour package
Bed and Breakfast
18. Domestic Independant Tour/ Domestic Inclusive Tour
DIT
Family Plan [hotel]
Triple
CTC
19. Air Transport Association of America
ATA
Agent
Guided Tour
AMTRAK
20. A fee collected by a govn't for departure from the city or country
Shoulder fare - rate or season
Courier
Departure Tax
Twin
21. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
English breakfast
Continental Plan
Service Charge
AMTRAK
22. A calender period between a peak season and off season usually favored by promotional fare
Best Available
Departure Tax
Shoulder fare - rate or season
NTBA
23. A menu or list of items from which guests select various choices and each section is priced seperately
Suite
AAA
DIT
A la Carte
24. A flight booked exclusively for a specific group or groups
Guided Tour
Family Plan [hotel]
Service Charge
Charter Flight
25. American Automobile Association
Quad
Family Plan [Airline]
AAA
American Sightseeing Association
26. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
CP
override
Departure Tax
27. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
A la Carte
AMTRAK
TAPC
English breakfast
28. Hotel accommodations with no meals included in the price of the room
ADR
Departure Tax
European Plan
Supplement
29. An area set off from a larger room ( usually for sleeping)
Alcove
Twin
Double occupancy rate
DIT
30. The charge for a better or extra service
override
Quad
Agent
Supplement
31. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
Service Charge
Triple
Twin
32. A room occupied by three persons
ATA
Hotelier
NTBA
Triple
33. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
BP
Best Available
IATA
Rack Rate
34. A term referring to the legally published rates of the hotel
Rack Rate
Courier
English breakfast
American Plan
35. Trans- Atlantic Passenger Steamship Conference
TAPC
DAPO
Toursim
Best Available
36. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Guided Tour
American Plan
Twin
Suite
37. To change to a better class of service or accomodation
DAPO
Shoulder fare - rate or season
IATA
Upgrade
38. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
American Plan
REVPAR
Family Plan [Airline]
AHLA
39. A room that can be occupied by four persons
American Plan
Toursim
Agent
Quad
40. Estimated time arrival
AAA
A la Carte
ETA
Hotelier
41. Hotel keeper- an owner or manger
Supplement
Charter Flight
Hotelier
European Plan
42. A person with power to act for a principal supplier
Rack Rate
Agent
European Plan
Alcove
43. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
All expense tour
Hotelier
Agent
Tour Voucher
44. Lodging and continental breakfast
WTO
Continental Plan
BP
ADR
45. American Society of Travel Agents
Shoulder fare - rate or season
Triple
ASTA
Alcove
46. Official airline guide
Shoulder fare - rate or season
OAG
ATA
Twin
47. Cruise Lines International Association
GMT
Alcove
A la Carte
CLIA
48. An all inclusive tour offering services for an established price.
All expense tour
Incentive Travel
ETD
ASTA
49. A professional travel escort- sent to supervise arrival details
Courier
ETD
Tour Voucher
ATA
50. An AAA affiliated retail agency organization
AAA World Wide Travel
Family Plan [Airline]
AMTRAK
Quad