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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A room occupied by two persons and having two single beds
Twin
MAP
All expense tour
Continental Plan
2. Modified American Plan - room and breakfast and either dinner or lunch
MAP
IATA
REVPAR
All expense tour
3. The charge for a better or extra service
override
REVPAR
Supplement
ASTA
4. American Society of Travel Agents
Tour package
Continental Plan
ASTA
Junior Suite
5. Domestic Independant Tour/ Domestic Inclusive Tour
DIT
All expense tour
MAP
ATA
6. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Family Plan [Airline]
Continental Plan
English breakfast
Alcove
7. A term referring to the legally published rates of the hotel
ETA
'No-Show'
Charter Flight
Rack Rate
8. An AAA affiliated retail agency organization
IATA
AAA World Wide Travel
Quad
REVPAR
9. A fee collected by a govn't for departure from the city or country
Departure Tax
Off-peak
REVPAR
Guided Tour
10. Lodging and continental breakfast
Continental Plan
Supplement
ETD
Alcove
11. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Family Plan [hotel]
CP
Double occupancy rate
Incentive Travel
12. The International Air Transport Association
Twin
OAG
IATA
European Plan
13. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Hotelier
Best Available
Tour package
FAA
14. An area set off from a larger room ( usually for sleeping)
Continental Plan
Agent
Suite
Alcove
15. Hotel keeper- an owner or manger
Hotelier
IATA
MAP
Twin
16. A calender period between a peak season and off season usually favored by promotional fare
TAPC
Off-peak
Shoulder fare - rate or season
CLIA
17. American Hotel Lodging Association
AHLA
AAA World Wide Travel
Shoulder fare - rate or season
IATA
18. Trans- Atlantic Passenger Steamship Conference
TAPC
Off-peak
GMT
WTO
19. American Automobile Association
CTC
Guided Tour
Best Available
AAA
20. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
21. Revenus Per avaliable room
Twin
REVPAR
AHLA
TAPC
22. Do all possible
DAPO
American Plan
Alcove
Junior Suite
23. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Guided Tour
MAP
Family Plan [hotel]
Tour package
24. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
ETD
AMTRAK
Shoulder fare - rate or season
Bed and Breakfast
25. Cruise Lines International Association
American Sightseeing Association
Supplement
CLIA
REVPAR
26. One or more bedrooms and connecting parlor
IATA
Upgrade
Suite
DAPO
27. Federal Aviation Administration - in charge of maintaining safety of airline operations
FAA
AAA World Wide Travel
OAG
Twin
28. Estimated time departure
Off-peak
Courier
ETD
English breakfast
29. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
TQM
Service Charge
CLIA
30. Air Transport Association of America
Toursim
GMT
Double occupancy rate
ATA
31. Official airline guide
OAG
Charter Flight
DAPO
Junior Suite
32. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
AAA
CTC
Incentive Travel
Service Charge
33. Includes a room and English or continental breakfast.
Hotelier
Bed and Breakfast
GMT
Shoulder fare - rate or season
34. A room that can be occupied by four persons
DIT
Bed and Breakfast
Quad
BP
35. To change to a better class of service or accomodation
Upgrade
All expense tour
ASTA
FAA
36. A menu or list of items from which guests select various choices and each section is priced seperately
TQM
A la Carte
ETA
Agent
37. The industries that provide and market services and facilities for pleasure travel
MAP
Toursim
ADR
Supplement
38. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Triple
American Plan
Guided Tour
Toursim
39. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
GMT
Bed and Breakfast
English breakfast
Best Available
40. Total Quality Management
Tour package
TQM
American Sightseeing Association
All expense tour
41. Hotel accommodations with no meals included in the price of the room
European Plan
Hotelier
CP
OAG
42. Continental plan - room and continental breakfast only
CP
BP
Triple
GMT
43. A person with power to act for a principal supplier
Incentive Travel
Agent
CP
CTC
44. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Best Available
CTC
override
GMT
45. Average daily rate
Best Available
ADR
Charter Flight
Service Charge
46. National Tour Brokers Association-trade association of us tour brokers
Alcove
American Plan
NTBA
AAA
47. International trade association of local tour operators
NTBA
DAPO
Departure Tax
American Sightseeing Association
48. An all inclusive tour offering services for an established price.
ATA
Alcove
All expense tour
Twin
49. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
A la Carte
Agent
Quad
CTC
50. Bermuda plan- room and american breakfast daily
BP
override
Hotelier
Quad