Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A flight booked exclusively for a specific group or groups






2. A fee collected by a govn't for departure from the city or country






3. Hotel keeper- an owner or manger






4. Cruise Lines International Association






5. A calender period between a peak season and off season usually favored by promotional fare






6. International trade association of local tour operators






7. To change to a better class of service or accomodation






8. A menu or list of items from which guests select various choices and each section is priced seperately






9. Domestic Independant Tour/ Domestic Inclusive Tour






10. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






11. The International Air Transport Association






12. Do all possible






13. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






14. A room occupied by two persons and having two single beds






15. Hotel accommodations with no meals included in the price of the room






16. The industries that provide and market services and facilities for pleasure travel






17. World Tourism Organization






18. Includes a room and English or continental breakfast.






19. Total Quality Management






20. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






21. Average daily rate






22. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






23. Official airline guide






24. Lodging and continental breakfast






25. Federal Aviation Administration - in charge of maintaining safety of airline operations






26. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






27. A person with power to act for a principal supplier






28. Continental plan - room and continental breakfast only






29. American Society of Travel Agents






30. Rate Per person in a room shared by two






31. The charge for a better or extra service






32. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






33. American Hotel Lodging Association






34. American Automobile Association






35. An all inclusive tour offering services for an established price.






36. One or more bedrooms and connecting parlor






37. Estimated time departure






38. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


40. Air Transport Association of America






41. An AAA affiliated retail agency organization






42. A professional travel escort- sent to supervise arrival details






43. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






44. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






45. A term referring to the legally published rates of the hotel






46. Trans- Atlantic Passenger Steamship Conference






47. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






48. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






49. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






50. A room occupied by three persons