Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Do all possible






2. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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3. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






4. The industries that provide and market services and facilities for pleasure travel






5. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






6. The International Air Transport Association






7. Federal Aviation Administration - in charge of maintaining safety of airline operations






8. Large hotel rom with partition dividing bedroom and sitting area






9. American Hotel Lodging Association






10. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






11. A term referring to the legally published rates of the hotel






12. A room occupied by three persons






13. Revenus Per avaliable room






14. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






15. American Society of Travel Agents






16. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






17. One or more bedrooms and connecting parlor






18. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






19. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






20. National Tour Brokers Association-trade association of us tour brokers






21. Cruise Lines International Association






22. A calender period between a peak season and off season usually favored by promotional fare






23. Rate Per person in a room shared by two






24. International trade association of local tour operators






25. A flight booked exclusively for a specific group or groups






26. Domestic Independant Tour/ Domestic Inclusive Tour






27. Total Quality Management






28. A fee collected by a govn't for departure from the city or country






29. Local escorted sightseeing trip






30. Lodging and continental breakfast






31. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






32. Estimated time departure






33. Hotel accommodations with no meals included in the price of the room






34. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






35. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






36. An AAA affiliated retail agency organization






37. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






38. The charge for a better or extra service






39. An area set off from a larger room ( usually for sleeping)






40. Continental plan - room and continental breakfast only






41. Trans- Atlantic Passenger Steamship Conference






42. Bermuda plan- room and american breakfast daily






43. To change to a better class of service or accomodation






44. Hotel keeper- an owner or manger






45. Modified American Plan - room and breakfast and either dinner or lunch






46. Average daily rate






47. Official airline guide






48. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






49. An all inclusive tour offering services for an established price.






50. World Tourism Organization