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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Trans- Atlantic Passenger Steamship Conference






2. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






3. A person with power to act for a principal supplier






4. An all inclusive tour offering services for an established price.






5. To change to a better class of service or accomodation






6. Cruise Lines International Association






7. Large hotel rom with partition dividing bedroom and sitting area






8. Hotel accommodations with no meals included in the price of the room






9. American Automobile Association






10. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






11. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






12. Air Transport Association of America






13. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






14. A calender period between a peak season and off season usually favored by promotional fare






15. The International Air Transport Association






16. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






17. Modified American Plan - room and breakfast and either dinner or lunch






18. Hotel keeper- an owner or manger






19. Lodging and continental breakfast






20. A professional travel escort- sent to supervise arrival details






21. Total Quality Management






22. A room occupied by three persons






23. Estimated time arrival






24. Domestic Independant Tour/ Domestic Inclusive Tour






25. World Tourism Organization






26. A flight booked exclusively for a specific group or groups






27. National Tour Brokers Association-trade association of us tour brokers






28. American Society of Travel Agents






29. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






30. Revenus Per avaliable room






31. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






32. A menu or list of items from which guests select various choices and each section is priced seperately






33. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






34. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






35. American Hotel Lodging Association






36. Continental plan - room and continental breakfast only






37. An area set off from a larger room ( usually for sleeping)






38. Bermuda plan- room and american breakfast daily






39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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40. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






41. Local escorted sightseeing trip






42. An AAA affiliated retail agency organization






43. A room that can be occupied by four persons






44. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






45. Federal Aviation Administration - in charge of maintaining safety of airline operations






46. Rate Per person in a room shared by two






47. Includes a room and English or continental breakfast.






48. A term referring to the legally published rates of the hotel






49. Estimated time departure






50. Average daily rate







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