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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
Tour package
REVPAR
override
BP
2. A room occupied by two persons and having two single beds
CLIA
AMTRAK
Twin
CTC
3. Official airline guide
OAG
ASTA
ETD
Shoulder fare - rate or season
4. American Automobile Association
AAA
Agent
ETA
NTBA
5. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Best Available
OAG
Incentive Travel
Junior Suite
6. A professional travel escort- sent to supervise arrival details
Courier
ADR
NTBA
DAPO
7. A room that can be occupied by four persons
AAA World Wide Travel
Quad
ATA
NTBA
8. World Tourism Organization
TAPC
Double occupancy rate
AAA
WTO
9. A menu or list of items from which guests select various choices and each section is priced seperately
A la Carte
GMT
ETA
Agent
10. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
TQM
Tour Voucher
Upgrade
Junior Suite
11. Cruise Lines International Association
ETA
CLIA
Off-peak
Quad
12. An area set off from a larger room ( usually for sleeping)
Service Charge
Alcove
Toursim
Supplement
13. Estimated time departure
ETD
'No-Show'
Incentive Travel
All expense tour
14. A calender period between a peak season and off season usually favored by promotional fare
Rack Rate
Departure Tax
AAA World Wide Travel
Shoulder fare - rate or season
15. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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16. Hotel accommodations with no meals included in the price of the room
DAPO
Suite
European Plan
Tour package
17. Total Quality Management
Courier
Alcove
TQM
CP
18. Large hotel rom with partition dividing bedroom and sitting area
Service Charge
Rack Rate
Junior Suite
Triple
19. Estimated time arrival
Hotelier
ETA
BP
Off-peak
20. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Best Available
FAA
TQM
Guided Tour
21. International trade association of local tour operators
ETD
Tour Voucher
American Sightseeing Association
NTBA
22. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
CTC
NTBA
AMTRAK
'No-Show'
23. Federal Aviation Administration - in charge of maintaining safety of airline operations
ASTA
Family Plan [hotel]
FAA
Courier
24. Continental plan - room and continental breakfast only
Off-peak
ADR
CP
Tour package
25. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
Triple
American Sightseeing Association
Upgrade
26. Local escorted sightseeing trip
WTO
Agent
Family Plan [hotel]
Guided Tour
27. The industries that provide and market services and facilities for pleasure travel
MAP
Toursim
TQM
FAA
28. The charge for a better or extra service
AAA
Supplement
MAP
Agent
29. Rate Per person in a room shared by two
Agent
Double occupancy rate
AHLA
Continental Plan
30. A term referring to the legally published rates of the hotel
Rack Rate
IATA
Twin
FAA
31. Air Transport Association of America
TAPC
Quad
ATA
Agent
32. Trans- Atlantic Passenger Steamship Conference
TAPC
Bed and Breakfast
Tour package
WTO
33. Revenus Per avaliable room
Service Charge
Alcove
English breakfast
REVPAR
34. A person with power to act for a principal supplier
GMT
AHLA
Double occupancy rate
Agent
35. Hotel keeper- an owner or manger
Tour package
Continental Plan
NTBA
Hotelier
36. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
ETA
GMT
FAA
ASTA
37. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [Airline]
American Plan
Double occupancy rate
ASTA
38. A room occupied by three persons
Triple
ADR
TAPC
Rack Rate
39. Bermuda plan- room and american breakfast daily
override
BP
AHLA
IATA
40. An AAA affiliated retail agency organization
Upgrade
MAP
AAA World Wide Travel
Supplement
41. One or more bedrooms and connecting parlor
Suite
AMTRAK
Shoulder fare - rate or season
Alcove
42. Includes a room and English or continental breakfast.
Continental Plan
Bed and Breakfast
Twin
Suite
43. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Toursim
Off-peak
Twin
FAA
44. To change to a better class of service or accomodation
CP
Upgrade
Tour package
CTC
45. National Tour Brokers Association-trade association of us tour brokers
NTBA
ATA
A la Carte
AAA
46. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
AAA
Hotelier
Tour package
DAPO
47. A fee collected by a govn't for departure from the city or country
Departure Tax
Toursim
WTO
Hotelier
48. A flight booked exclusively for a specific group or groups
Charter Flight
Family Plan [Airline]
NTBA
FAA
49. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
override
Upgrade
CTC
American Plan
50. The International Air Transport Association
IATA
FAA
Best Available
BP