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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The charge for a better or extra service






2. One or more bedrooms and connecting parlor






3. Bermuda plan- room and american breakfast daily






4. Hotel keeper- an owner or manger






5. Local escorted sightseeing trip






6. A fee collected by a govn't for departure from the city or country






7. An AAA affiliated retail agency organization






8. A flight booked exclusively for a specific group or groups






9. Modified American Plan - room and breakfast and either dinner or lunch






10. Air Transport Association of America






11. A room that can be occupied by four persons






12. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






13. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






14. National Tour Brokers Association-trade association of us tour brokers






15. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






16. Official airline guide






17. An area set off from a larger room ( usually for sleeping)






18. American Automobile Association






19. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






20. Average daily rate






21. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






22. The International Air Transport Association






23. A menu or list of items from which guests select various choices and each section is priced seperately






24. To change to a better class of service or accomodation






25. Large hotel rom with partition dividing bedroom and sitting area






26. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


27. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






28. Estimated time departure






29. A person with power to act for a principal supplier






30. Do all possible






31. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






32. Total Quality Management






33. A room occupied by two persons and having two single beds






34. The industries that provide and market services and facilities for pleasure travel






35. Includes a room and English or continental breakfast.






36. An all inclusive tour offering services for an established price.






37. A term referring to the legally published rates of the hotel






38. Trans- Atlantic Passenger Steamship Conference






39. Lodging and continental breakfast






40. Estimated time arrival






41. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






42. A calender period between a peak season and off season usually favored by promotional fare






43. Hotel accommodations with no meals included in the price of the room






44. World Tourism Organization






45. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






46. American Hotel Lodging Association






47. Domestic Independant Tour/ Domestic Inclusive Tour






48. A room occupied by three persons






49. Federal Aviation Administration - in charge of maintaining safety of airline operations






50. Cruise Lines International Association