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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Air Transport Association of America






2. An area set off from a larger room ( usually for sleeping)






3. Average daily rate






4. An AAA affiliated retail agency organization






5. A flight booked exclusively for a specific group or groups






6. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






7. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






8. Do all possible






9. Modified American Plan - room and breakfast and either dinner or lunch






10. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






11. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






12. A term referring to the legally published rates of the hotel






13. Hotel keeper- an owner or manger






14. Federal Aviation Administration - in charge of maintaining safety of airline operations






15. Includes a room and English or continental breakfast.






16. To change to a better class of service or accomodation






17. An all inclusive tour offering services for an established price.






18. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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19. A room that can be occupied by four persons






20. Estimated time departure






21. Lodging and continental breakfast






22. A fee collected by a govn't for departure from the city or country






23. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






24. American Automobile Association






25. Official airline guide






26. International trade association of local tour operators






27. Trans- Atlantic Passenger Steamship Conference






28. A menu or list of items from which guests select various choices and each section is priced seperately






29. National Tour Brokers Association-trade association of us tour brokers






30. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






31. A room occupied by three persons






32. The industries that provide and market services and facilities for pleasure travel






33. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






34. Continental plan - room and continental breakfast only






35. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






36. Estimated time arrival






37. A calender period between a peak season and off season usually favored by promotional fare






38. Total Quality Management






39. Rate Per person in a room shared by two






40. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






41. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






42. Hotel accommodations with no meals included in the price of the room






43. Local escorted sightseeing trip






44. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






45. The charge for a better or extra service






46. Cruise Lines International Association






47. Large hotel rom with partition dividing bedroom and sitting area






48. Revenus Per avaliable room






49. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






50. A professional travel escort- sent to supervise arrival details