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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A room occupied by two persons and having two single beds
A la Carte
Twin
CTC
American Plan
2. Domestic Independant Tour/ Domestic Inclusive Tour
AAA
DIT
NTBA
Courier
3. American Automobile Association
Departure Tax
Junior Suite
AMTRAK
AAA
4. A menu or list of items from which guests select various choices and each section is priced seperately
Alcove
Best Available
A la Carte
ADR
5. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Toursim
Incentive Travel
English breakfast
ASTA
6. Modified American Plan - room and breakfast and either dinner or lunch
Service Charge
Agent
Best Available
MAP
7. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Agent
ASTA
GMT
Courier
8. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Triple
ASTA
IATA
Tour package
9. Estimated time departure
Service Charge
All expense tour
A la Carte
ETD
10. Hotel accommodations with no meals included in the price of the room
TQM
NTBA
Off-peak
European Plan
11. Average daily rate
Best Available
ASTA
Guided Tour
ADR
12. Do all possible
Rack Rate
CTC
DAPO
WTO
13. Estimated time arrival
override
Double occupancy rate
ETA
OAG
14. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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15. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
IATA
AMTRAK
CP
Departure Tax
16. A professional travel escort- sent to supervise arrival details
Courier
Tour package
ADR
Incentive Travel
17. The charge for a better or extra service
IATA
WTO
Supplement
Agent
18. Continental plan - room and continental breakfast only
Shoulder fare - rate or season
CP
CTC
American Plan
19. National Tour Brokers Association-trade association of us tour brokers
Junior Suite
Suite
NTBA
Rack Rate
20. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Courier
ATA
Off-peak
ETD
21. Federal Aviation Administration - in charge of maintaining safety of airline operations
Best Available
FAA
OAG
ATA
22. Trans- Atlantic Passenger Steamship Conference
MAP
DIT
Incentive Travel
TAPC
23. The International Air Transport Association
ADR
IATA
ATA
WTO
24. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
AAA
Agent
Quad
Family Plan [hotel]
25. Large hotel rom with partition dividing bedroom and sitting area
Charter Flight
NTBA
Hotelier
Junior Suite
26. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
Guided Tour
CTC
override
ATA
27. Cruise Lines International Association
Agent
A la Carte
ADR
CLIA
28. A term referring to the legally published rates of the hotel
ASTA
Rack Rate
'No-Show'
CLIA
29. Total Quality Management
TQM
Guided Tour
Courier
MAP
30. A fee collected by a govn't for departure from the city or country
American Sightseeing Association
NTBA
Departure Tax
Family Plan [hotel]
31. An all inclusive tour offering services for an established price.
ADR
Suite
Tour package
All expense tour
32. Includes a room and English or continental breakfast.
Best Available
REVPAR
WTO
Bed and Breakfast
33. To change to a better class of service or accomodation
Triple
Upgrade
DIT
DAPO
34. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Suite
Hotelier
Twin
CTC
35. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Best Available
Departure Tax
Double occupancy rate
English breakfast
36. A calender period between a peak season and off season usually favored by promotional fare
Tour Voucher
ASTA
Shoulder fare - rate or season
Suite
37. International trade association of local tour operators
American Sightseeing Association
Family Plan [hotel]
ADR
TQM
38. Hotel keeper- an owner or manger
American Sightseeing Association
Hotelier
Best Available
CP
39. A flight booked exclusively for a specific group or groups
ADR
'No-Show'
IATA
Charter Flight
40. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
English breakfast
Best Available
Triple
Tour Voucher
41. World Tourism Organization
Upgrade
WTO
BP
GMT
42. The industries that provide and market services and facilities for pleasure travel
English breakfast
A la Carte
Shoulder fare - rate or season
Toursim
43. Air Transport Association of America
'No-Show'
ATA
Family Plan [Airline]
TAPC
44. A person with power to act for a principal supplier
Agent
REVPAR
AHLA
DIT
45. American Society of Travel Agents
ASTA
Alcove
CTC
Off-peak
46. Lodging and continental breakfast
Continental Plan
MAP
Alcove
'No-Show'
47. Revenus Per avaliable room
Family Plan [Airline]
REVPAR
OAG
Junior Suite
48. American Hotel Lodging Association
AMTRAK
override
ETA
AHLA
49. An area set off from a larger room ( usually for sleeping)
Service Charge
Alcove
ATA
Tour package
50. Rate Per person in a room shared by two
AAA
ETA
Tour package
Double occupancy rate