Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. World Tourism Organization






2. Lodging and continental breakfast






3. Air Transport Association of America






4. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






5. Cruise Lines International Association






6. American Society of Travel Agents






7. A room occupied by two persons and having two single beds






8. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






9. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






10. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






11. A term referring to the legally published rates of the hotel






12. One or more bedrooms and connecting parlor






13. A flight booked exclusively for a specific group or groups






14. To change to a better class of service or accomodation






15. The International Air Transport Association






16. An area set off from a larger room ( usually for sleeping)






17. A fee collected by a govn't for departure from the city or country






18. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






19. The industries that provide and market services and facilities for pleasure travel






20. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






21. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






22. American Hotel Lodging Association






23. A room that can be occupied by four persons






24. Large hotel rom with partition dividing bedroom and sitting area






25. Modified American Plan - room and breakfast and either dinner or lunch






26. Hotel keeper- an owner or manger






27. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






28. Rate Per person in a room shared by two






29. A calender period between a peak season and off season usually favored by promotional fare






30. Average daily rate






31. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






32. Continental plan - room and continental breakfast only






33. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


34. An all inclusive tour offering services for an established price.






35. A professional travel escort- sent to supervise arrival details






36. Official airline guide






37. International trade association of local tour operators






38. Bermuda plan- room and american breakfast daily






39. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






40. Total Quality Management






41. American Automobile Association






42. An AAA affiliated retail agency organization






43. Do all possible






44. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






45. Estimated time arrival






46. Estimated time departure






47. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






48. The charge for a better or extra service






49. National Tour Brokers Association-trade association of us tour brokers






50. Hotel accommodations with no meals included in the price of the room