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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A room that can be occupied by four persons
IATA
DIT
Service Charge
Quad
2. The International Air Transport Association
Upgrade
Bed and Breakfast
'No-Show'
IATA
3. Local escorted sightseeing trip
Guided Tour
Triple
ASTA
Hotelier
4. An area set off from a larger room ( usually for sleeping)
DIT
Alcove
Triple
Tour package
5. Estimated time departure
Best Available
'No-Show'
ETD
BP
6. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
AHLA
'No-Show'
TQM
Family Plan [Airline]
7. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Bed and Breakfast
All expense tour
CTC
American Sightseeing Association
8. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Tour package
A la Carte
Alcove
FAA
9. To change to a better class of service or accomodation
TQM
Upgrade
Agent
Family Plan [Airline]
10. International trade association of local tour operators
Guided Tour
TQM
American Sightseeing Association
Best Available
11. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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12. Estimated time arrival
TQM
Shoulder fare - rate or season
ETA
Quad
13. Hotel accommodations with no meals included in the price of the room
AHLA
Courier
All expense tour
European Plan
14. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Family Plan [Airline]
Best Available
American Plan
DAPO
15. Bermuda plan- room and american breakfast daily
Departure Tax
CTC
BP
AHLA
16. A menu or list of items from which guests select various choices and each section is priced seperately
ETA
Bed and Breakfast
A la Carte
Family Plan [Airline]
17. Domestic Independant Tour/ Domestic Inclusive Tour
override
Continental Plan
European Plan
DIT
18. A calender period between a peak season and off season usually favored by promotional fare
A la Carte
CLIA
Shoulder fare - rate or season
NTBA
19. Official airline guide
OAG
MAP
European Plan
Incentive Travel
20. Includes a room and English or continental breakfast.
Bed and Breakfast
Charter Flight
AHLA
'No-Show'
21. A fee collected by a govn't for departure from the city or country
Departure Tax
Off-peak
DIT
Upgrade
22. A room occupied by three persons
Triple
All expense tour
Double occupancy rate
Off-peak
23. The industries that provide and market services and facilities for pleasure travel
Continental Plan
Supplement
Toursim
Alcove
24. Total Quality Management
Charter Flight
ETD
BP
TQM
25. Continental plan - room and continental breakfast only
FAA
Service Charge
GMT
CP
26. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Family Plan [hotel]
ADR
CTC
Service Charge
27. Air Transport Association of America
TQM
AHLA
ATA
'No-Show'
28. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
FAA
REVPAR
English breakfast
Supplement
29. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Triple
Incentive Travel
Shoulder fare - rate or season
Family Plan [hotel]
30. Modified American Plan - room and breakfast and either dinner or lunch
ETA
MAP
Continental Plan
Supplement
31. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
AMTRAK
European Plan
AAA World Wide Travel
32. One or more bedrooms and connecting parlor
Upgrade
TQM
Suite
AAA
33. American Hotel Lodging Association
Hotelier
CP
AHLA
'No-Show'
34. Hotel keeper- an owner or manger
Hotelier
Shoulder fare - rate or season
Rack Rate
Quad
35. A person with power to act for a principal supplier
Agent
Charter Flight
CTC
American Sightseeing Association
36. A room occupied by two persons and having two single beds
REVPAR
Twin
DIT
Toursim
37. National Tour Brokers Association-trade association of us tour brokers
TAPC
ETD
WTO
NTBA
38. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
Hotelier
Service Charge
All expense tour
39. A professional travel escort- sent to supervise arrival details
Charter Flight
override
ADR
Courier
40. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
IATA
ATA
AAA
Family Plan [hotel]
41. Revenus Per avaliable room
American Sightseeing Association
Shoulder fare - rate or season
Family Plan [Airline]
REVPAR
42. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Quad
Family Plan [hotel]
AMTRAK
WTO
43. Do all possible
override
Alcove
'No-Show'
DAPO
44. Rate Per person in a room shared by two
ATA
AAA World Wide Travel
Double occupancy rate
ADR
45. Federal Aviation Administration - in charge of maintaining safety of airline operations
Family Plan [Airline]
CLIA
FAA
Rack Rate
46. An AAA affiliated retail agency organization
AAA World Wide Travel
Twin
TAPC
Courier
47. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Best Available
GMT
CP
Family Plan [hotel]
48. World Tourism Organization
American Plan
WTO
Rack Rate
Family Plan [hotel]
49. Cruise Lines International Association
Departure Tax
Guided Tour
CLIA
Service Charge
50. A flight booked exclusively for a specific group or groups
Charter Flight
ADR
TQM
CTC