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Test your basic knowledge |
Hospitality Vocab
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
REVPAR
ATA
Shoulder fare - rate or season
Family Plan [hotel]
2. Domestic Independant Tour/ Domestic Inclusive Tour
Courier
Suite
override
DIT
3. Air Transport Association of America
Suite
ATA
Service Charge
Departure Tax
4. A room occupied by three persons
Hotelier
Tour Voucher
Toursim
Triple
5. Hotel keeper- an owner or manger
ETD
Double occupancy rate
Hotelier
A la Carte
6. International trade association of local tour operators
Incentive Travel
Courier
TQM
American Sightseeing Association
7. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [Airline]
CTC
MAP
AAA World Wide Travel
8. Continental plan - room and continental breakfast only
Quad
Tour Voucher
CP
REVPAR
9. The International Air Transport Association
Agent
European Plan
IATA
American Plan
10. Bermuda plan- room and american breakfast daily
Rack Rate
Incentive Travel
ETD
BP
11. World Tourism Organization
NTBA
WTO
CTC
Family Plan [Airline]
12. An AAA affiliated retail agency organization
CLIA
Triple
AAA World Wide Travel
Service Charge
13. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
CP
CTC
Toursim
Tour package
14. Federal Aviation Administration - in charge of maintaining safety of airline operations
Rack Rate
Alcove
FAA
NTBA
15. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
REVPAR
ADR
GMT
Service Charge
16. Includes a room and English or continental breakfast.
ETD
Bed and Breakfast
Quad
CTC
17. Large hotel rom with partition dividing bedroom and sitting area
TAPC
Alcove
Junior Suite
Toursim
18. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
DIT
American Plan
TQM
Toursim
19. Estimated time arrival
Supplement
Service Charge
Upgrade
ETA
20. National Tour Brokers Association-trade association of us tour brokers
Triple
NTBA
Toursim
CTC
21. American Hotel Lodging Association
AHLA
Family Plan [Airline]
TAPC
Off-peak
22. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Guided Tour
American Sightseeing Association
DAPO
Best Available
23. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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24. Total Quality Management
TQM
Best Available
Hotelier
A la Carte
25. A room occupied by two persons and having two single beds
Shoulder fare - rate or season
American Sightseeing Association
Double occupancy rate
Twin
26. American Society of Travel Agents
CP
Off-peak
Best Available
ASTA
27. An all inclusive tour offering services for an established price.
Family Plan [Airline]
Bed and Breakfast
All expense tour
IATA
28. To change to a better class of service or accomodation
IATA
Upgrade
DAPO
Shoulder fare - rate or season
29. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
Incentive Travel
ADR
Toursim
30. Official airline guide
OAG
Departure Tax
ADR
DAPO
31. A room that can be occupied by four persons
Hotelier
Quad
English breakfast
Guided Tour
32. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Agent
WTO
Service Charge
Tour package
33. An area set off from a larger room ( usually for sleeping)
Agent
REVPAR
English breakfast
Alcove
34. Hotel accommodations with no meals included in the price of the room
European Plan
CLIA
REVPAR
Service Charge
35. Do all possible
Toursim
Junior Suite
DAPO
AAA World Wide Travel
36. One or more bedrooms and connecting parlor
Rack Rate
Courier
Continental Plan
Suite
37. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
American Sightseeing Association
AMTRAK
TAPC
Courier
38. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
European Plan
AHLA
Supplement
39. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
AAA World Wide Travel
AMTRAK
Incentive Travel
40. Cruise Lines International Association
All expense tour
Twin
CLIA
Agent
41. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
WTO
Service Charge
ADR
NTBA
42. American Automobile Association
MAP
AAA
Family Plan [Airline]
A la Carte
43. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Departure Tax
AAA World Wide Travel
Incentive Travel
BP
44. Estimated time departure
MAP
ETD
REVPAR
WTO
45. Modified American Plan - room and breakfast and either dinner or lunch
Suite
MAP
ADR
American Sightseeing Association
46. A menu or list of items from which guests select various choices and each section is priced seperately
CLIA
American Plan
Continental Plan
A la Carte
47. Revenus Per avaliable room
DIT
OAG
REVPAR
FAA
48. Trans- Atlantic Passenger Steamship Conference
Twin
Charter Flight
TAPC
Service Charge
49. A professional travel escort- sent to supervise arrival details
Courier
Shoulder fare - rate or season
Off-peak
Departure Tax
50. A flight booked exclusively for a specific group or groups
AMTRAK
Guided Tour
Charter Flight
Departure Tax
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