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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Shoulder fare - rate or season
AMTRAK
Off-peak
Tour Voucher
2. Large hotel rom with partition dividing bedroom and sitting area
Agent
Tour package
All expense tour
Junior Suite
3. A term referring to the legally published rates of the hotel
American Plan
Rack Rate
Service Charge
AHLA
4. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Double occupancy rate
Best Available
American Plan
Twin
5. A room occupied by three persons
Best Available
Triple
Twin
Family Plan [hotel]
6. World Tourism Organization
WTO
CP
AAA World Wide Travel
AAA
7. The charge for a better or extra service
AHLA
Quad
DAPO
Supplement
8. Estimated time arrival
Tour Voucher
AAA World Wide Travel
AMTRAK
ETA
9. The International Air Transport Association
Agent
IATA
'No-Show'
AAA World Wide Travel
10. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
MAP
Service Charge
Bed and Breakfast
TQM
11. Lodging and continental breakfast
NTBA
AAA World Wide Travel
English breakfast
Continental Plan
12. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Service Charge
Best Available
Twin
ADR
13. An AAA affiliated retail agency organization
GMT
Alcove
American Plan
AAA World Wide Travel
14. Hotel accommodations with no meals included in the price of the room
'No-Show'
Off-peak
European Plan
Toursim
15. To change to a better class of service or accomodation
Supplement
Junior Suite
Triple
Upgrade
16. Modified American Plan - room and breakfast and either dinner or lunch
Off-peak
Service Charge
CTC
MAP
17. Official airline guide
ETA
OAG
Tour package
CTC
18. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Supplement
Double occupancy rate
Shoulder fare - rate or season
Family Plan [Airline]
19. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
CLIA
Supplement
Family Plan [hotel]
Off-peak
20. One or more bedrooms and connecting parlor
Service Charge
BP
GMT
Suite
21. American Society of Travel Agents
ETD
AMTRAK
Hotelier
ASTA
22. International trade association of local tour operators
American Plan
A la Carte
ADR
American Sightseeing Association
23. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Twin
ATA
CTC
'No-Show'
24. Estimated time departure
ETD
AAA World Wide Travel
Suite
Incentive Travel
25. Hotel keeper- an owner or manger
Hotelier
Continental Plan
ETA
American Sightseeing Association
26. An area set off from a larger room ( usually for sleeping)
Courier
Alcove
Toursim
American Plan
27. A fee collected by a govn't for departure from the city or country
BP
Best Available
Departure Tax
Twin
28. Continental plan - room and continental breakfast only
CP
MAP
Triple
Twin
29. A room occupied by two persons and having two single beds
Twin
English breakfast
European Plan
IATA
30. Cruise Lines International Association
ATA
GMT
CLIA
All expense tour
31. Average daily rate
ADR
CTC
ETD
Family Plan [hotel]
32. Trans- Atlantic Passenger Steamship Conference
TAPC
Upgrade
Tour package
Shoulder fare - rate or season
33. Do all possible
Family Plan [Airline]
DAPO
Service Charge
IATA
34. National Tour Brokers Association-trade association of us tour brokers
Agent
TAPC
OAG
NTBA
35. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Departure Tax
English breakfast
Off-peak
Alcove
36. Air Transport Association of America
ATA
AHLA
Bed and Breakfast
IATA
37. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
OAG
override
Tour package
CLIA
38. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AAA
WTO
ADR
AMTRAK
39. Rate Per person in a room shared by two
Tour Voucher
Shoulder fare - rate or season
Double occupancy rate
American Plan
40. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Double occupancy rate
Junior Suite
English breakfast
OAG
41. An all inclusive tour offering services for an established price.
All expense tour
ADR
BP
Family Plan [Airline]
42. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
43. Revenus Per avaliable room
GMT
REVPAR
Tour package
BP
44. Domestic Independant Tour/ Domestic Inclusive Tour
All expense tour
DIT
CTC
CLIA
45. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
WTO
GMT
Hotelier
Service Charge
46. A room that can be occupied by four persons
GMT
Agent
American Sightseeing Association
Quad
47. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
ADR
Incentive Travel
BP
Departure Tax
48. A professional travel escort- sent to supervise arrival details
Courier
CP
Guided Tour
ETA
49. A flight booked exclusively for a specific group or groups
CLIA
Charter Flight
All expense tour
Bed and Breakfast
50. A menu or list of items from which guests select various choices and each section is priced seperately
Family Plan [hotel]
Upgrade
A la Carte
Continental Plan