Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Hotel Lodging Association






2. A fee collected by a govn't for departure from the city or country






3. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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4. International trade association of local tour operators






5. Lodging and continental breakfast






6. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






7. A flight booked exclusively for a specific group or groups






8. Hotel accommodations with no meals included in the price of the room






9. To change to a better class of service or accomodation






10. Rate Per person in a room shared by two






11. Air Transport Association of America






12. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






13. An AAA affiliated retail agency organization






14. Average daily rate






15. Estimated time departure






16. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






17. Includes a room and English or continental breakfast.






18. An area set off from a larger room ( usually for sleeping)






19. A calender period between a peak season and off season usually favored by promotional fare






20. Do all possible






21. Continental plan - room and continental breakfast only






22. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






23. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






24. Large hotel rom with partition dividing bedroom and sitting area






25. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






26. Domestic Independant Tour/ Domestic Inclusive Tour






27. Cruise Lines International Association






28. The International Air Transport Association






29. Federal Aviation Administration - in charge of maintaining safety of airline operations






30. A professional travel escort- sent to supervise arrival details






31. World Tourism Organization






32. Revenus Per avaliable room






33. The charge for a better or extra service






34. National Tour Brokers Association-trade association of us tour brokers






35. One or more bedrooms and connecting parlor






36. Official airline guide






37. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






38. Trans- Atlantic Passenger Steamship Conference






39. Total Quality Management






40. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






41. Hotel keeper- an owner or manger






42. A term referring to the legally published rates of the hotel






43. Estimated time arrival






44. Local escorted sightseeing trip






45. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






46. A room occupied by two persons and having two single beds






47. A room occupied by three persons






48. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






49. Bermuda plan- room and american breakfast daily






50. A menu or list of items from which guests select various choices and each section is priced seperately