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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
BP
A la Carte
Best Available
ETA
2. Trans- Atlantic Passenger Steamship Conference
Agent
TAPC
DIT
American Plan
3. World Tourism Organization
GMT
WTO
All expense tour
TAPC
4. An AAA affiliated retail agency organization
Charter Flight
NTBA
TQM
AAA World Wide Travel
5. Air Transport Association of America
Quad
Double occupancy rate
ATA
override
6. An all inclusive tour offering services for an established price.
REVPAR
English breakfast
All expense tour
WTO
7. Official airline guide
ASTA
OAG
A la Carte
DAPO
8. Lodging and continental breakfast
Continental Plan
DIT
AHLA
Agent
9. American Society of Travel Agents
Incentive Travel
override
All expense tour
ASTA
10. Total Quality Management
TQM
Rack Rate
Continental Plan
AHLA
11. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AMTRAK
override
ADR
American Sightseeing Association
12. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Supplement
NTBA
Tour package
Family Plan [hotel]
13. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Off-peak
OAG
AMTRAK
Tour Voucher
14. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
American Sightseeing Association
American Plan
Service Charge
Agent
15. National Tour Brokers Association-trade association of us tour brokers
Incentive Travel
WTO
'No-Show'
NTBA
16. International trade association of local tour operators
Tour Voucher
IATA
American Sightseeing Association
Quad
17. American Hotel Lodging Association
Hotelier
AHLA
A la Carte
American Sightseeing Association
18. American Automobile Association
English breakfast
A la Carte
AAA
ATA
19. Domestic Independant Tour/ Domestic Inclusive Tour
European Plan
OAG
DIT
AAA World Wide Travel
20. Continental plan - room and continental breakfast only
Family Plan [Airline]
CP
Hotelier
American Plan
21. Hotel accommodations with no meals included in the price of the room
Off-peak
European Plan
Tour Voucher
English breakfast
22. A person with power to act for a principal supplier
A la Carte
FAA
DAPO
Agent
23. A room occupied by two persons and having two single beds
Family Plan [Airline]
MAP
WTO
Twin
24. The industries that provide and market services and facilities for pleasure travel
GMT
AAA
Agent
Toursim
25. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
ETD
Twin
CTC
Off-peak
26. A menu or list of items from which guests select various choices and each section is priced seperately
NTBA
Quad
Alcove
A la Carte
27. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
GMT
Toursim
Family Plan [Airline]
Continental Plan
28. Bermuda plan- room and american breakfast daily
DAPO
BP
All expense tour
GMT
29. A fee collected by a govn't for departure from the city or country
ETA
Departure Tax
ADR
BP
30. Cruise Lines International Association
CLIA
Guided Tour
NTBA
DAPO
31. Average daily rate
Suite
GMT
Double occupancy rate
ADR
32. A room that can be occupied by four persons
European Plan
Bed and Breakfast
Quad
Twin
33. A flight booked exclusively for a specific group or groups
IATA
English breakfast
Charter Flight
BP
34. Estimated time arrival
'No-Show'
ASTA
Upgrade
ETA
35. To change to a better class of service or accomodation
Upgrade
American Plan
American Sightseeing Association
GMT
36. Revenus Per avaliable room
Hotelier
REVPAR
CP
Tour package
37. A professional travel escort- sent to supervise arrival details
American Plan
Agent
Upgrade
Courier
38. Do all possible
'No-Show'
DAPO
Incentive Travel
Best Available
39. Rate Per person in a room shared by two
Double occupancy rate
Off-peak
Service Charge
IATA
40. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
ADR
Family Plan [Airline]
Incentive Travel
Quad
41. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
Best Available
DIT
CP
42. One or more bedrooms and connecting parlor
Suite
DIT
Courier
IATA
43. Hotel keeper- an owner or manger
Rack Rate
AMTRAK
DAPO
Hotelier
44. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Continental Plan
ETD
Bed and Breakfast
Off-peak
45. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
Upgrade
DIT
Courier
46. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
ATA
Tour package
AAA
FAA
47. The International Air Transport Association
IATA
Off-peak
AHLA
Supplement
48. An area set off from a larger room ( usually for sleeping)
Junior Suite
Shoulder fare - rate or season
Alcove
Tour package
49. Large hotel rom with partition dividing bedroom and sitting area
ASTA
Junior Suite
GMT
Courier
50. Local escorted sightseeing trip
DIT
Shoulder fare - rate or season
FAA
Guided Tour