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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An area set off from a larger room ( usually for sleeping)






2. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






3. Hotel accommodations with no meals included in the price of the room






4. One or more bedrooms and connecting parlor






5. A room that can be occupied by four persons






6. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






7. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






8. Air Transport Association of America






9. American Hotel Lodging Association






10. The charge for a better or extra service






11. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






12. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






13. A menu or list of items from which guests select various choices and each section is priced seperately






14. Hotel keeper- an owner or manger






15. Estimated time arrival






16. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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17. The International Air Transport Association






18. An all inclusive tour offering services for an established price.






19. A calender period between a peak season and off season usually favored by promotional fare






20. Total Quality Management






21. Cruise Lines International Association






22. Federal Aviation Administration - in charge of maintaining safety of airline operations






23. A professional travel escort- sent to supervise arrival details






24. Includes a room and English or continental breakfast.






25. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






26. Continental plan - room and continental breakfast only






27. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






28. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






29. A term referring to the legally published rates of the hotel






30. To change to a better class of service or accomodation






31. Bermuda plan- room and american breakfast daily






32. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






33. A room occupied by three persons






34. Modified American Plan - room and breakfast and either dinner or lunch






35. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






36. World Tourism Organization






37. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






38. Official airline guide






39. Revenus Per avaliable room






40. National Tour Brokers Association-trade association of us tour brokers






41. A room occupied by two persons and having two single beds






42. The industries that provide and market services and facilities for pleasure travel






43. Trans- Atlantic Passenger Steamship Conference






44. Local escorted sightseeing trip






45. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






46. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






47. Rate Per person in a room shared by two






48. Estimated time departure






49. Average daily rate






50. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward