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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
AAA World Wide Travel
Tour Voucher
All expense tour
GMT
2. Air Transport Association of America
Triple
Hotelier
Service Charge
ATA
3. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
CTC
TQM
AHLA
4. Federal Aviation Administration - in charge of maintaining safety of airline operations
FAA
Service Charge
TAPC
CP
5. American Society of Travel Agents
ATA
Twin
ASTA
Shoulder fare - rate or season
6. A room occupied by three persons
WTO
AAA
Triple
Shoulder fare - rate or season
7. Revenus Per avaliable room
AAA World Wide Travel
ETD
REVPAR
Family Plan [Airline]
8. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
CLIA
REVPAR
English breakfast
ETD
9. The industries that provide and market services and facilities for pleasure travel
Double occupancy rate
A la Carte
Twin
Toursim
10. A room that can be occupied by four persons
'No-Show'
Continental Plan
CLIA
Quad
11. Average daily rate
Double occupancy rate
All expense tour
Suite
ADR
12. Hotel keeper- an owner or manger
Family Plan [hotel]
Hotelier
BP
Best Available
13. National Tour Brokers Association-trade association of us tour brokers
Double occupancy rate
Family Plan [Airline]
CTC
NTBA
14. Rate Per person in a room shared by two
Double occupancy rate
Family Plan [hotel]
FAA
Continental Plan
15. A person with power to act for a principal supplier
A la Carte
CLIA
Off-peak
Agent
16. One or more bedrooms and connecting parlor
Shoulder fare - rate or season
Courier
Suite
TQM
17. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
DIT
CTC
Quad
Family Plan [Airline]
18. Official airline guide
OAG
Twin
Hotelier
NTBA
19. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Tour package
Shoulder fare - rate or season
REVPAR
Supplement
20. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Off-peak
NTBA
American Plan
Tour package
21. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
American Plan
Twin
override
Tour Voucher
22. A flight booked exclusively for a specific group or groups
Alcove
Best Available
REVPAR
Charter Flight
23. To change to a better class of service or accomodation
Upgrade
Tour Voucher
FAA
Supplement
24. Modified American Plan - room and breakfast and either dinner or lunch
Quad
MAP
BP
ATA
25. Do all possible
ETD
FAA
DAPO
Off-peak
26. Estimated time departure
ETD
override
Service Charge
European Plan
27. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
NTBA
AMTRAK
Family Plan [hotel]
Junior Suite
28. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
TAPC
All expense tour
NTBA
29. Bermuda plan- room and american breakfast daily
BP
NTBA
IATA
Suite
30. Continental plan - room and continental breakfast only
Tour package
GMT
OAG
CP
31. The charge for a better or extra service
Off-peak
Supplement
override
WTO
32. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
ATA
American Plan
Departure Tax
Best Available
33. Estimated time arrival
TAPC
Tour package
ETA
Charter Flight
34. An all inclusive tour offering services for an established price.
All expense tour
Quad
ETA
'No-Show'
35. Domestic Independant Tour/ Domestic Inclusive Tour
DIT
European Plan
Junior Suite
TAPC
36. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
Departure Tax
CTC
DAPO
override
37. American Hotel Lodging Association
AHLA
DIT
Junior Suite
ADR
38. Total Quality Management
AAA
TQM
ADR
Twin
39. International trade association of local tour operators
Best Available
FAA
AMTRAK
American Sightseeing Association
40. A fee collected by a govn't for departure from the city or country
FAA
GMT
Departure Tax
Family Plan [Airline]
41. Includes a room and English or continental breakfast.
Bed and Breakfast
ETA
Suite
Toursim
42. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Best Available
Continental Plan
American Plan
Service Charge
43. A room occupied by two persons and having two single beds
GMT
TAPC
Twin
Guided Tour
44. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
TQM
Departure Tax
Incentive Travel
Supplement
45. An AAA affiliated retail agency organization
TAPC
AAA World Wide Travel
Best Available
ASTA
46. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
'No-Show'
All expense tour
CTC
47. Cruise Lines International Association
Supplement
CTC
CP
CLIA
48. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Tour package
AMTRAK
Triple
European Plan
49. American Automobile Association
Suite
Incentive Travel
TQM
AAA
50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled