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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An all inclusive tour offering services for an established price.






2. Hotel keeper- an owner or manger






3. National Tour Brokers Association-trade association of us tour brokers






4. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






5. A flight booked exclusively for a specific group or groups






6. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






7. Do all possible






8. Cruise Lines International Association






9. Air Transport Association of America






10. The industries that provide and market services and facilities for pleasure travel






11. Average daily rate






12. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






13. Estimated time arrival






14. Continental plan - room and continental breakfast only






15. Total Quality Management






16. A menu or list of items from which guests select various choices and each section is priced seperately






17. Domestic Independant Tour/ Domestic Inclusive Tour






18. International trade association of local tour operators






19. Estimated time departure






20. A room that can be occupied by four persons






21. A professional travel escort- sent to supervise arrival details






22. A fee collected by a govn't for departure from the city or country






23. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






24. The charge for a better or extra service






25. A room occupied by three persons






26. The International Air Transport Association






27. Bermuda plan- room and american breakfast daily






28. Modified American Plan - room and breakfast and either dinner or lunch






29. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






30. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






31. Hotel accommodations with no meals included in the price of the room






32. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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33. Includes a room and English or continental breakfast.






34. To change to a better class of service or accomodation






35. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






36. An area set off from a larger room ( usually for sleeping)






37. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






38. Rate Per person in a room shared by two






39. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






40. A room occupied by two persons and having two single beds






41. Official airline guide






42. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






43. Federal Aviation Administration - in charge of maintaining safety of airline operations






44. An AAA affiliated retail agency organization






45. American Society of Travel Agents






46. Large hotel rom with partition dividing bedroom and sitting area






47. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






48. A person with power to act for a principal supplier






49. Local escorted sightseeing trip






50. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage