Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






2. Includes a room and English or continental breakfast.






3. World Tourism Organization






4. Bermuda plan- room and american breakfast daily






5. Local escorted sightseeing trip






6. A menu or list of items from which guests select various choices and each section is priced seperately






7. Rate Per person in a room shared by two






8. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






9. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






10. Revenus Per avaliable room






11. Continental plan - room and continental breakfast only






12. Trans- Atlantic Passenger Steamship Conference






13. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






14. One or more bedrooms and connecting parlor






15. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






16. A room occupied by two persons and having two single beds






17. An AAA affiliated retail agency organization






18. American Automobile Association






19. A calender period between a peak season and off season usually favored by promotional fare






20. To change to a better class of service or accomodation






21. An all inclusive tour offering services for an established price.






22. The charge for a better or extra service






23. Large hotel rom with partition dividing bedroom and sitting area






24. Estimated time departure






25. A room that can be occupied by four persons






26. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






27. National Tour Brokers Association-trade association of us tour brokers






28. Cruise Lines International Association






29. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






30. Hotel keeper- an owner or manger






31. A flight booked exclusively for a specific group or groups






32. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






33. A term referring to the legally published rates of the hotel






34. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






35. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






36. Air Transport Association of America






37. Modified American Plan - room and breakfast and either dinner or lunch






38. Lodging and continental breakfast






39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


40. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






41. An area set off from a larger room ( usually for sleeping)






42. A fee collected by a govn't for departure from the city or country






43. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






44. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






45. Hotel accommodations with no meals included in the price of the room






46. Domestic Independant Tour/ Domestic Inclusive Tour






47. American Society of Travel Agents






48. International trade association of local tour operators






49. A professional travel escort- sent to supervise arrival details






50. Total Quality Management