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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. National Tour Brokers Association-trade association of us tour brokers
Supplement
Rack Rate
'No-Show'
NTBA
2. Local escorted sightseeing trip
European Plan
Guided Tour
A la Carte
AHLA
3. An all inclusive tour offering services for an established price.
All expense tour
ASTA
English breakfast
ETA
4. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
GMT
Twin
A la Carte
BP
5. World Tourism Organization
NTBA
Family Plan [hotel]
WTO
Guided Tour
6. Estimated time arrival
Charter Flight
ETA
CP
Upgrade
7. The International Air Transport Association
CTC
A la Carte
IATA
American Plan
8. The charge for a better or extra service
Supplement
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DIT
TAPC
9. Hotel accommodations with no meals included in the price of the room
FAA
European Plan
Double occupancy rate
OAG
10. To change to a better class of service or accomodation
Upgrade
REVPAR
Charter Flight
TAPC
11. Trans- Atlantic Passenger Steamship Conference
TAPC
Service Charge
Double occupancy rate
CP
12. Includes a room and English or continental breakfast.
Bed and Breakfast
All expense tour
AMTRAK
Tour package
13. Estimated time departure
ETD
Agent
AAA
TAPC
14. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
BP
Rack Rate
Family Plan [hotel]
ASTA
15. Domestic Independant Tour/ Domestic Inclusive Tour
DIT
Rack Rate
A la Carte
NTBA
16. American Society of Travel Agents
ASTA
Tour Voucher
Departure Tax
AMTRAK
17. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Departure Tax
IATA
Tour package
Courier
18. Cruise Lines International Association
CLIA
ASTA
AAA
'No-Show'
19. Revenus Per avaliable room
Charter Flight
OAG
Courier
REVPAR
20. A fee collected by a govn't for departure from the city or country
OAG
AHLA
NTBA
Departure Tax
21. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Family Plan [hotel]
MAP
CP
Best Available
22. Total Quality Management
CLIA
Double occupancy rate
TQM
TAPC
23. Average daily rate
Hotelier
AAA
ADR
Family Plan [hotel]
24. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Toursim
American Plan
AAA
AHLA
25. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
ETD
BP
American Sightseeing Association
override
26. An area set off from a larger room ( usually for sleeping)
ETD
BP
Tour package
Alcove
27. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
ASTA
AMTRAK
Service Charge
Family Plan [hotel]
28. One or more bedrooms and connecting parlor
Agent
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Triple
Suite
29. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Tour package
Agent
NTBA
Off-peak
30. International trade association of local tour operators
CP
American Sightseeing Association
GMT
Supplement
31. A calender period between a peak season and off season usually favored by promotional fare
Triple
Shoulder fare - rate or season
Incentive Travel
AHLA
32. Rate Per person in a room shared by two
ADR
Supplement
Double occupancy rate
OAG
33. Bermuda plan- room and american breakfast daily
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Supplement
DIT
BP
34. Hotel keeper- an owner or manger
AHLA
Hotelier
Supplement
IATA
35. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Off-peak
ETD
CTC
All expense tour
36. American Hotel Lodging Association
AHLA
A la Carte
Off-peak
Family Plan [hotel]
37. A room occupied by two persons and having two single beds
Rack Rate
Agent
Twin
TAPC
38. A flight booked exclusively for a specific group or groups
Junior Suite
Charter Flight
TQM
Triple
39. A term referring to the legally published rates of the hotel
Family Plan [Airline]
Double occupancy rate
Courier
Rack Rate
40. A menu or list of items from which guests select various choices and each section is priced seperately
DIT
A la Carte
DAPO
CTC
41. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Service Charge
TQM
DIT
Tour Voucher
42. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AMTRAK
A la Carte
Quad
Courier
43. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
Shoulder fare - rate or season
Continental Plan
AMTRAK
44. Large hotel rom with partition dividing bedroom and sitting area
Service Charge
Junior Suite
Shoulder fare - rate or season
Tour Voucher
45. Do all possible
DAPO
Guided Tour
OAG
Bed and Breakfast
46. A room that can be occupied by four persons
REVPAR
Quad
Alcove
Off-peak
47. Official airline guide
A la Carte
DIT
OAG
REVPAR
48. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
American Plan
Courier
CLIA
Family Plan [Airline]
49. American Automobile Association
English breakfast
All expense tour
AAA
Continental Plan
50. A professional travel escort- sent to supervise arrival details
Twin
'No-Show'
European Plan
Courier