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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An area set off from a larger room ( usually for sleeping)
Alcove
American Plan
AHLA
European Plan
2. National Tour Brokers Association-trade association of us tour brokers
WTO
NTBA
AAA
Bed and Breakfast
3. Includes a room and English or continental breakfast.
Junior Suite
CP
Courier
Bed and Breakfast
4. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
A la Carte
OAG
Off-peak
Best Available
5. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Shoulder fare - rate or season
ETA
American Plan
override
6. Estimated time arrival
ETA
Hotelier
CLIA
override
7. A menu or list of items from which guests select various choices and each section is priced seperately
Toursim
NTBA
Tour Voucher
A la Carte
8. A flight booked exclusively for a specific group or groups
European Plan
English breakfast
Charter Flight
American Plan
9. Cruise Lines International Association
MAP
Suite
CLIA
Courier
10. A professional travel escort- sent to supervise arrival details
Guided Tour
TQM
Courier
American Sightseeing Association
11. The charge for a better or extra service
Family Plan [Airline]
Service Charge
Tour Voucher
Supplement
12. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Toursim
Double occupancy rate
AHLA
GMT
13. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
CTC
Incentive Travel
Hotelier
Off-peak
14. An AAA affiliated retail agency organization
Hotelier
AAA World Wide Travel
TQM
CLIA
15. Modified American Plan - room and breakfast and either dinner or lunch
Junior Suite
MAP
Hotelier
AAA World Wide Travel
16. Bermuda plan- room and american breakfast daily
BP
Agent
Suite
Service Charge
17. Hotel keeper- an owner or manger
Junior Suite
Hotelier
CP
GMT
18. A room that can be occupied by four persons
TQM
Guided Tour
override
Quad
19. Continental plan - room and continental breakfast only
CTC
CLIA
'No-Show'
CP
20. Official airline guide
Courier
OAG
ADR
Family Plan [hotel]
21. American Society of Travel Agents
English breakfast
ASTA
European Plan
Departure Tax
22. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
NTBA
Tour Voucher
GMT
MAP
23. Large hotel rom with partition dividing bedroom and sitting area
TQM
Tour Voucher
WTO
Junior Suite
24. Revenus Per avaliable room
REVPAR
FAA
Agent
OAG
25. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
AAA
Best Available
CP
override
26. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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27. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Double occupancy rate
English breakfast
European Plan
Junior Suite
28. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [Airline]
ETD
Agent
WTO
29. Rate Per person in a room shared by two
Double occupancy rate
CLIA
AAA
'No-Show'
30. One or more bedrooms and connecting parlor
CTC
Suite
European Plan
ETD
31. Do all possible
ETD
Continental Plan
DAPO
Suite
32. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
ATA
IATA
AAA
Off-peak
33. International trade association of local tour operators
REVPAR
American Sightseeing Association
Rack Rate
Triple
34. Lodging and continental breakfast
Continental Plan
Double occupancy rate
AAA
Quad
35. An all inclusive tour offering services for an established price.
'No-Show'
BP
Agent
All expense tour
36. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Quad
OAG
Family Plan [hotel]
Incentive Travel
37. To change to a better class of service or accomodation
Twin
Upgrade
Continental Plan
Double occupancy rate
38. Hotel accommodations with no meals included in the price of the room
European Plan
AHLA
ETD
TQM
39. Estimated time departure
ETD
BP
Rack Rate
Twin
40. A fee collected by a govn't for departure from the city or country
Departure Tax
Courier
Tour Voucher
English breakfast
41. A room occupied by three persons
Double occupancy rate
European Plan
Triple
Twin
42. Average daily rate
Off-peak
English breakfast
ADR
Toursim
43. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
A la Carte
REVPAR
Bed and Breakfast
44. American Hotel Lodging Association
English breakfast
FAA
Tour package
AHLA
45. World Tourism Organization
Alcove
ATA
WTO
Family Plan [hotel]
46. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
REVPAR
Incentive Travel
'No-Show'
American Plan
47. Domestic Independant Tour/ Domestic Inclusive Tour
Incentive Travel
Upgrade
CTC
DIT
48. Local escorted sightseeing trip
TQM
Rack Rate
Family Plan [Airline]
Guided Tour
49. The International Air Transport Association
IATA
Toursim
A la Carte
Incentive Travel
50. A person with power to act for a principal supplier
ETA
Agent
Tour package
Triple