Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






2. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






3. Hotel keeper- an owner or manger






4. A fee collected by a govn't for departure from the city or country






5. A person with power to act for a principal supplier






6. A professional travel escort- sent to supervise arrival details






7. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






8. Continental plan - room and continental breakfast only






9. Estimated time departure






10. Total Quality Management






11. American Automobile Association






12. An area set off from a larger room ( usually for sleeping)






13. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






14. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






15. An AAA affiliated retail agency organization






16. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






17. To change to a better class of service or accomodation






18. A term referring to the legally published rates of the hotel






19. A room occupied by three persons






20. An all inclusive tour offering services for an established price.






21. A flight booked exclusively for a specific group or groups






22. Modified American Plan - room and breakfast and either dinner or lunch






23. Official airline guide






24. The charge for a better or extra service






25. The International Air Transport Association






26. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


27. Estimated time arrival






28. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






29. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






30. Bermuda plan- room and american breakfast daily






31. Large hotel rom with partition dividing bedroom and sitting area






32. American Society of Travel Agents






33. Do all possible






34. A room occupied by two persons and having two single beds






35. International trade association of local tour operators






36. A calender period between a peak season and off season usually favored by promotional fare






37. Trans- Atlantic Passenger Steamship Conference






38. Lodging and continental breakfast






39. The industries that provide and market services and facilities for pleasure travel






40. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






41. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






42. National Tour Brokers Association-trade association of us tour brokers






43. One or more bedrooms and connecting parlor






44. American Hotel Lodging Association






45. Includes a room and English or continental breakfast.






46. Rate Per person in a room shared by two






47. Federal Aviation Administration - in charge of maintaining safety of airline operations






48. Average daily rate






49. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






50. Local escorted sightseeing trip