SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel accommodations with no meals included in the price of the room
Best Available
AAA
Double occupancy rate
European Plan
2. A room occupied by three persons
Supplement
Triple
Bed and Breakfast
Junior Suite
3. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
ATA
OAG
Best Available
Service Charge
4. One or more bedrooms and connecting parlor
GMT
Double occupancy rate
AHLA
Suite
5. To change to a better class of service or accomodation
English breakfast
Upgrade
DAPO
Service Charge
6. A room that can be occupied by four persons
Quad
Charter Flight
NTBA
TAPC
7. World Tourism Organization
Rack Rate
Bed and Breakfast
DIT
WTO
8. Continental plan - room and continental breakfast only
CP
Tour Voucher
Supplement
Charter Flight
9. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
10. Federal Aviation Administration - in charge of maintaining safety of airline operations
Supplement
FAA
Tour package
OAG
11. The industries that provide and market services and facilities for pleasure travel
Toursim
NTBA
Upgrade
OAG
12. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Departure Tax
Family Plan [hotel]
CTC
Continental Plan
13. A fee collected by a govn't for departure from the city or country
Family Plan [hotel]
Departure Tax
Tour package
All expense tour
14. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Shoulder fare - rate or season
Family Plan [Airline]
TQM
Upgrade
15. American Hotel Lodging Association
A la Carte
AHLA
TQM
Tour package
16. A room occupied by two persons and having two single beds
Twin
DAPO
A la Carte
AMTRAK
17. Large hotel rom with partition dividing bedroom and sitting area
AAA
Junior Suite
Agent
CTC
18. Local escorted sightseeing trip
Toursim
Guided Tour
FAA
ASTA
19. Domestic Independant Tour/ Domestic Inclusive Tour
A la Carte
MAP
IATA
DIT
20. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
NTBA
CP
Charter Flight
Off-peak
21. Hotel keeper- an owner or manger
Hotelier
FAA
REVPAR
Rack Rate
22. Estimated time arrival
ETA
Alcove
Rack Rate
Guided Tour
23. An area set off from a larger room ( usually for sleeping)
American Sightseeing Association
Alcove
Hotelier
All expense tour
24. Estimated time departure
override
ETD
Off-peak
Tour package
25. The International Air Transport Association
IATA
Quad
Triple
Junior Suite
26. American Society of Travel Agents
CLIA
ASTA
ATA
Agent
27. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
Guided Tour
CTC
Quad
28. Lodging and continental breakfast
Continental Plan
AAA
Agent
ATA
29. International trade association of local tour operators
Twin
Quad
A la Carte
American Sightseeing Association
30. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Tour package
ETA
'No-Show'
CTC
31. Rate Per person in a room shared by two
AMTRAK
Departure Tax
English breakfast
Double occupancy rate
32. National Tour Brokers Association-trade association of us tour brokers
English breakfast
NTBA
AMTRAK
FAA
33. Includes a room and English or continental breakfast.
DAPO
ADR
TQM
Bed and Breakfast
34. Air Transport Association of America
Family Plan [hotel]
All expense tour
Toursim
ATA
35. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
AHLA
Service Charge
All expense tour
WTO
36. An all inclusive tour offering services for an established price.
TAPC
All expense tour
Family Plan [hotel]
Family Plan [Airline]
37. A person with power to act for a principal supplier
DAPO
Agent
Tour package
AMTRAK
38. An AAA affiliated retail agency organization
AAA World Wide Travel
Charter Flight
Junior Suite
TQM
39. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
REVPAR
'No-Show'
AAA World Wide Travel
AMTRAK
40. Bermuda plan- room and american breakfast daily
BP
ADR
Charter Flight
CP
41. A flight booked exclusively for a specific group or groups
Tour Voucher
Alcove
Charter Flight
DIT
42. Cruise Lines International Association
Toursim
ETA
CLIA
Tour package
43. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
A la Carte
American Plan
Tour package
BP
44. Average daily rate
Double occupancy rate
European Plan
ADR
REVPAR
45. A menu or list of items from which guests select various choices and each section is priced seperately
A la Carte
CLIA
ETA
WTO
46. Modified American Plan - room and breakfast and either dinner or lunch
MAP
Shoulder fare - rate or season
Best Available
GMT
47. The charge for a better or extra service
ATA
AHLA
Supplement
MAP
48. Trans- Atlantic Passenger Steamship Conference
TAPC
GMT
Off-peak
FAA
49. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Supplement
Incentive Travel
Twin
English breakfast
50. American Automobile Association
Toursim
IATA
AAA
ASTA