Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lodging and continental breakfast






2. A fee collected by a govn't for departure from the city or country






3. A room occupied by three persons






4. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






5. The charge for a better or extra service






6. The International Air Transport Association






7. To change to a better class of service or accomodation






8. Continental plan - room and continental breakfast only






9. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


10. National Tour Brokers Association-trade association of us tour brokers






11. Do all possible






12. Total Quality Management






13. Average daily rate






14. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






15. Estimated time arrival






16. Federal Aviation Administration - in charge of maintaining safety of airline operations






17. A professional travel escort- sent to supervise arrival details






18. A term referring to the legally published rates of the hotel






19. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






20. Hotel keeper- an owner or manger






21. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






22. World Tourism Organization






23. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






24. Includes a room and English or continental breakfast.






25. American Automobile Association






26. Hotel accommodations with no meals included in the price of the room






27. American Society of Travel Agents






28. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






29. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






30. An all inclusive tour offering services for an established price.






31. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






32. Cruise Lines International Association






33. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






34. Official airline guide






35. Trans- Atlantic Passenger Steamship Conference






36. International trade association of local tour operators






37. Local escorted sightseeing trip






38. Estimated time departure






39. A calender period between a peak season and off season usually favored by promotional fare






40. A flight booked exclusively for a specific group or groups






41. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






42. A room occupied by two persons and having two single beds






43. An AAA affiliated retail agency organization






44. A room that can be occupied by four persons






45. Domestic Independant Tour/ Domestic Inclusive Tour






46. Bermuda plan- room and american breakfast daily






47. A menu or list of items from which guests select various choices and each section is priced seperately






48. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






49. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






50. One or more bedrooms and connecting parlor