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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An AAA affiliated retail agency organization






2. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






3. A calender period between a peak season and off season usually favored by promotional fare






4. A room that can be occupied by four persons






5. Includes a room and English or continental breakfast.






6. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






7. Estimated time departure






8. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






9. Official airline guide






10. Modified American Plan - room and breakfast and either dinner or lunch






11. National Tour Brokers Association-trade association of us tour brokers






12. Hotel keeper- an owner or manger






13. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






14. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






15. The industries that provide and market services and facilities for pleasure travel






16. Total Quality Management






17. American Society of Travel Agents






18. A fee collected by a govn't for departure from the city or country






19. The charge for a better or extra service






20. A term referring to the legally published rates of the hotel






21. A menu or list of items from which guests select various choices and each section is priced seperately






22. An all inclusive tour offering services for an established price.






23. To change to a better class of service or accomodation






24. Rate Per person in a room shared by two






25. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






26. Trans- Atlantic Passenger Steamship Conference






27. A room occupied by two persons and having two single beds






28. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






29. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






30. An area set off from a larger room ( usually for sleeping)






31. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






32. Federal Aviation Administration - in charge of maintaining safety of airline operations






33. International trade association of local tour operators






34. Large hotel rom with partition dividing bedroom and sitting area






35. A room occupied by three persons






36. American Automobile Association






37. Estimated time arrival






38. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






39. The International Air Transport Association






40. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






41. Continental plan - room and continental breakfast only






42. A person with power to act for a principal supplier






43. American Hotel Lodging Association






44. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






45. A flight booked exclusively for a specific group or groups






46. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






47. Do all possible






48. Domestic Independant Tour/ Domestic Inclusive Tour






49. Average daily rate






50. A professional travel escort- sent to supervise arrival details