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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An area set off from a larger room ( usually for sleeping)
DIT
Double occupancy rate
ASTA
Alcove
2. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
OAG
Suite
Best Available
English breakfast
3. Hotel accommodations with no meals included in the price of the room
European Plan
American Sightseeing Association
Continental Plan
ADR
4. One or more bedrooms and connecting parlor
Suite
ASTA
DAPO
Incentive Travel
5. A room that can be occupied by four persons
TQM
Shoulder fare - rate or season
Off-peak
Quad
6. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
ADR
Best Available
Triple
Shoulder fare - rate or season
7. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Agent
Family Plan [hotel]
Family Plan [Airline]
Hotelier
8. Air Transport Association of America
Family Plan [hotel]
ATA
AAA
American Sightseeing Association
9. American Hotel Lodging Association
AHLA
Supplement
Alcove
'No-Show'
10. The charge for a better or extra service
'No-Show'
Supplement
Guided Tour
Courier
11. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
TQM
GMT
Junior Suite
Supplement
12. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
ETD
AAA
American Plan
Suite
13. A menu or list of items from which guests select various choices and each section is priced seperately
CLIA
CTC
A la Carte
English breakfast
14. Hotel keeper- an owner or manger
Supplement
FAA
Hotelier
AHLA
15. Estimated time arrival
REVPAR
ETA
AMTRAK
GMT
16. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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17. The International Air Transport Association
IATA
Off-peak
AHLA
Upgrade
18. An all inclusive tour offering services for an established price.
A la Carte
AHLA
ETA
All expense tour
19. A calender period between a peak season and off season usually favored by promotional fare
Courier
Shoulder fare - rate or season
CTC
FAA
20. Total Quality Management
European Plan
American Plan
Shoulder fare - rate or season
TQM
21. Cruise Lines International Association
Triple
CLIA
Junior Suite
Quad
22. Federal Aviation Administration - in charge of maintaining safety of airline operations
Quad
FAA
American Sightseeing Association
GMT
23. A professional travel escort- sent to supervise arrival details
Courier
Twin
REVPAR
Rack Rate
24. Includes a room and English or continental breakfast.
Toursim
Bed and Breakfast
GMT
Hotelier
25. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
TAPC
Family Plan [hotel]
Off-peak
DAPO
26. Continental plan - room and continental breakfast only
WTO
AHLA
CP
Courier
27. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Hotelier
CTC
ADR
FAA
28. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
Agent
DAPO
ETD
29. A term referring to the legally published rates of the hotel
FAA
Rack Rate
AMTRAK
TAPC
30. To change to a better class of service or accomodation
Tour package
ATA
Upgrade
Guided Tour
31. Bermuda plan- room and american breakfast daily
BP
Triple
Charter Flight
Service Charge
32. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
Continental Plan
Family Plan [hotel]
CTC
33. A room occupied by three persons
Triple
American Plan
Supplement
Charter Flight
34. Modified American Plan - room and breakfast and either dinner or lunch
Alcove
MAP
NTBA
IATA
35. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
BP
AMTRAK
Quad
Incentive Travel
36. World Tourism Organization
Triple
WTO
FAA
Suite
37. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [Airline]
English breakfast
Guided Tour
Upgrade
38. Official airline guide
ASTA
OAG
Twin
Continental Plan
39. Revenus Per avaliable room
OAG
ASTA
ETA
REVPAR
40. National Tour Brokers Association-trade association of us tour brokers
Off-peak
NTBA
Incentive Travel
Suite
41. A room occupied by two persons and having two single beds
A la Carte
Twin
'No-Show'
AAA World Wide Travel
42. The industries that provide and market services and facilities for pleasure travel
Triple
Toursim
MAP
English breakfast
43. Trans- Atlantic Passenger Steamship Conference
Family Plan [Airline]
Upgrade
TAPC
Junior Suite
44. Local escorted sightseeing trip
FAA
IATA
Alcove
Guided Tour
45. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Service Charge
Tour package
Hotelier
European Plan
46. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
CP
Service Charge
ETD
Charter Flight
47. Rate Per person in a room shared by two
Double occupancy rate
Tour package
Triple
Off-peak
48. Estimated time departure
ETD
American Plan
TQM
IATA
49. Average daily rate
ADR
CTC
Hotelier
AAA
50. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Suite
Incentive Travel
Rack Rate
CP