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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Total Quality Management
Continental Plan
TQM
Agent
ASTA
2. Local escorted sightseeing trip
Supplement
DAPO
Guided Tour
GMT
3. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [Airline]
'No-Show'
Shoulder fare - rate or season
Family Plan [hotel]
4. The industries that provide and market services and facilities for pleasure travel
Alcove
GMT
BP
Toursim
5. An all inclusive tour offering services for an established price.
MAP
All expense tour
Toursim
DAPO
6. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Charter Flight
Best Available
TAPC
GMT
7. A fee collected by a govn't for departure from the city or country
Alcove
Departure Tax
Quad
A la Carte
8. Large hotel rom with partition dividing bedroom and sitting area
Family Plan [hotel]
Junior Suite
Best Available
All expense tour
9. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
Twin
American Plan
ASTA
10. Bermuda plan- room and american breakfast daily
American Plan
'No-Show'
BP
Triple
11. To change to a better class of service or accomodation
AMTRAK
ETA
Bed and Breakfast
Upgrade
12. American Society of Travel Agents
English breakfast
Tour package
ASTA
TAPC
13. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [Airline]
WTO
CTC
Alcove
14. A flight booked exclusively for a specific group or groups
CP
ADR
Charter Flight
Courier
15. A person with power to act for a principal supplier
Junior Suite
override
Agent
GMT
16. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
American Plan
Guided Tour
ASTA
A la Carte
17. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
European Plan
AMTRAK
Family Plan [Airline]
Toursim
18. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
19. Rate Per person in a room shared by two
ATA
GMT
TQM
Double occupancy rate
20. Includes a room and English or continental breakfast.
Bed and Breakfast
Twin
WTO
NTBA
21. The International Air Transport Association
CP
Best Available
IATA
European Plan
22. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
AAA World Wide Travel
Service Charge
Tour Voucher
MAP
23. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
European Plan
Tour Voucher
English breakfast
OAG
24. Do all possible
DAPO
CLIA
Triple
Suite
25. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
European Plan
Service Charge
CTC
DAPO
26. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
TAPC
GMT
Courier
American Plan
27. The charge for a better or extra service
Supplement
Bed and Breakfast
Triple
AHLA
28. Hotel keeper- an owner or manger
Hotelier
Shoulder fare - rate or season
ADR
Continental Plan
29. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
GMT
Supplement
Off-peak
ASTA
30. Continental plan - room and continental breakfast only
CP
Agent
ATA
Bed and Breakfast
31. Trans- Atlantic Passenger Steamship Conference
Junior Suite
TAPC
ASTA
CTC
32. A room that can be occupied by four persons
TAPC
English breakfast
Service Charge
Quad
33. Cruise Lines International Association
Alcove
NTBA
Best Available
CLIA
34. Modified American Plan - room and breakfast and either dinner or lunch
MAP
AMTRAK
Tour package
Bed and Breakfast
35. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
MAP
Upgrade
Tour Voucher
Departure Tax
36. Estimated time departure
ETD
American Plan
Family Plan [Airline]
Alcove
37. World Tourism Organization
Off-peak
WTO
Junior Suite
CTC
38. Domestic Independant Tour/ Domestic Inclusive Tour
Best Available
DIT
AMTRAK
Charter Flight
39. American Automobile Association
Tour package
GMT
All expense tour
AAA
40. American Hotel Lodging Association
Quad
DAPO
AMTRAK
AHLA
41. National Tour Brokers Association-trade association of us tour brokers
Triple
BP
NTBA
REVPAR
42. Official airline guide
Courier
American Plan
AHLA
OAG
43. Federal Aviation Administration - in charge of maintaining safety of airline operations
A la Carte
FAA
Junior Suite
ADR
44. A room occupied by three persons
Triple
American Plan
Supplement
Alcove
45. Lodging and continental breakfast
Continental Plan
MAP
Hotelier
Supplement
46. An AAA affiliated retail agency organization
Toursim
A la Carte
AAA World Wide Travel
Agent
47. Hotel accommodations with no meals included in the price of the room
Suite
WTO
Tour package
European Plan
48. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
BP
override
Junior Suite
Bed and Breakfast
49. An area set off from a larger room ( usually for sleeping)
MAP
Twin
Courier
Alcove
50. Estimated time arrival
Junior Suite
ETA
OAG
Alcove