Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






2. International trade association of local tour operators






3. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






4. A fee collected by a govn't for departure from the city or country






5. The charge for a better or extra service






6. Official airline guide






7. To change to a better class of service or accomodation






8. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






9. A flight booked exclusively for a specific group or groups






10. Federal Aviation Administration - in charge of maintaining safety of airline operations






11. Estimated time departure






12. Continental plan - room and continental breakfast only






13. The industries that provide and market services and facilities for pleasure travel






14. American Hotel Lodging Association






15. Revenus Per avaliable room






16. Bermuda plan- room and american breakfast daily






17. Air Transport Association of America






18. Trans- Atlantic Passenger Steamship Conference






19. Total Quality Management






20. Modified American Plan - room and breakfast and either dinner or lunch






21. American Automobile Association






22. An all inclusive tour offering services for an established price.






23. One or more bedrooms and connecting parlor






24. A person with power to act for a principal supplier






25. A calender period between a peak season and off season usually favored by promotional fare






26. An AAA affiliated retail agency organization






27. The International Air Transport Association






28. Includes a room and English or continental breakfast.






29. An area set off from a larger room ( usually for sleeping)






30. A term referring to the legally published rates of the hotel






31. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






32. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






33. National Tour Brokers Association-trade association of us tour brokers






34. A menu or list of items from which guests select various choices and each section is priced seperately






35. A room that can be occupied by four persons






36. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






37. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






38. A professional travel escort- sent to supervise arrival details






39. Rate Per person in a room shared by two






40. Average daily rate






41. Hotel accommodations with no meals included in the price of the room






42. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






43. Estimated time arrival






44. Cruise Lines International Association






45. Lodging and continental breakfast






46. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






47. Large hotel rom with partition dividing bedroom and sitting area






48. Hotel keeper- an owner or manger






49. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






50. American Society of Travel Agents