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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An AAA affiliated retail agency organization






2. International trade association of local tour operators






3. Official airline guide






4. Estimated time departure






5. Includes a room and English or continental breakfast.






6. Trans- Atlantic Passenger Steamship Conference






7. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






8. An area set off from a larger room ( usually for sleeping)






9. A person with power to act for a principal supplier






10. A term referring to the legally published rates of the hotel






11. A calender period between a peak season and off season usually favored by promotional fare






12. World Tourism Organization






13. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






14. American Automobile Association






15. The industries that provide and market services and facilities for pleasure travel






16. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






17. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






18. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






19. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






20. A menu or list of items from which guests select various choices and each section is priced seperately






21. A room that can be occupied by four persons






22. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






23. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






24. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






25. Average daily rate






26. Cruise Lines International Association






27. To change to a better class of service or accomodation






28. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






29. Hotel keeper- an owner or manger






30. A fee collected by a govn't for departure from the city or country






31. Lodging and continental breakfast






32. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






33. Do all possible






34. A room occupied by two persons and having two single beds






35. One or more bedrooms and connecting parlor






36. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


37. Local escorted sightseeing trip






38. American Hotel Lodging Association






39. Domestic Independant Tour/ Domestic Inclusive Tour






40. Total Quality Management






41. Federal Aviation Administration - in charge of maintaining safety of airline operations






42. Revenus Per avaliable room






43. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






44. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






45. Continental plan - room and continental breakfast only






46. An all inclusive tour offering services for an established price.






47. The charge for a better or extra service






48. The International Air Transport Association






49. A flight booked exclusively for a specific group or groups






50. Modified American Plan - room and breakfast and either dinner or lunch