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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A professional travel escort- sent to supervise arrival details






2. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






3. An AAA affiliated retail agency organization






4. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






5. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






6. Hotel keeper- an owner or manger






7. Official airline guide






8. Lodging and continental breakfast






9. A fee collected by a govn't for departure from the city or country






10. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






11. Estimated time arrival






12. Estimated time departure






13. The industries that provide and market services and facilities for pleasure travel






14. Continental plan - room and continental breakfast only






15. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






16. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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17. Domestic Independant Tour/ Domestic Inclusive Tour






18. The charge for a better or extra service






19. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






20. Total Quality Management






21. A menu or list of items from which guests select various choices and each section is priced seperately






22. An area set off from a larger room ( usually for sleeping)






23. Local escorted sightseeing trip






24. World Tourism Organization






25. Do all possible






26. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






27. Bermuda plan- room and american breakfast daily






28. Air Transport Association of America






29. American Society of Travel Agents






30. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






31. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






32. Federal Aviation Administration - in charge of maintaining safety of airline operations






33. A room occupied by two persons and having two single beds






34. Average daily rate






35. Trans- Atlantic Passenger Steamship Conference






36. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






37. A person with power to act for a principal supplier






38. An all inclusive tour offering services for an established price.






39. To change to a better class of service or accomodation






40. A term referring to the legally published rates of the hotel






41. Rate Per person in a room shared by two






42. One or more bedrooms and connecting parlor






43. International trade association of local tour operators






44. Includes a room and English or continental breakfast.






45. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






46. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






47. Cruise Lines International Association






48. Revenus Per avaliable room






49. A room occupied by three persons






50. The International Air Transport Association