Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Large hotel rom with partition dividing bedroom and sitting area






2. The industries that provide and market services and facilities for pleasure travel






3. Local escorted sightseeing trip






4. To change to a better class of service or accomodation






5. Revenus Per avaliable room






6. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






7. Cruise Lines International Association






8. A professional travel escort- sent to supervise arrival details






9. An all inclusive tour offering services for an established price.






10. International trade association of local tour operators






11. A person with power to act for a principal supplier






12. A room that can be occupied by four persons






13. Total Quality Management






14. Domestic Independant Tour/ Domestic Inclusive Tour






15. A room occupied by three persons






16. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






17. The charge for a better or extra service






18. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






19. National Tour Brokers Association-trade association of us tour brokers






20. Air Transport Association of America






21. American Hotel Lodging Association






22. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






23. A flight booked exclusively for a specific group or groups






24. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


25. Lodging and continental breakfast






26. Includes a room and English or continental breakfast.






27. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






28. An AAA affiliated retail agency organization






29. Trans- Atlantic Passenger Steamship Conference






30. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






31. Estimated time arrival






32. Rate Per person in a room shared by two






33. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






34. A calender period between a peak season and off season usually favored by promotional fare






35. A menu or list of items from which guests select various choices and each section is priced seperately






36. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






37. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






38. The International Air Transport Association






39. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






40. A room occupied by two persons and having two single beds






41. A fee collected by a govn't for departure from the city or country






42. Hotel keeper- an owner or manger






43. Estimated time departure






44. Bermuda plan- room and american breakfast daily






45. World Tourism Organization






46. Federal Aviation Administration - in charge of maintaining safety of airline operations






47. Continental plan - room and continental breakfast only






48. American Society of Travel Agents






49. An area set off from a larger room ( usually for sleeping)






50. Official airline guide