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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The International Air Transport Association






2. A person with power to act for a principal supplier






3. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






4. Revenus Per avaliable room






5. Cruise Lines International Association






6. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






7. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






8. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






9. National Tour Brokers Association-trade association of us tour brokers






10. Large hotel rom with partition dividing bedroom and sitting area






11. American Automobile Association






12. A menu or list of items from which guests select various choices and each section is priced seperately






13. A term referring to the legally published rates of the hotel






14. Federal Aviation Administration - in charge of maintaining safety of airline operations






15. Official airline guide






16. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






17. Rate Per person in a room shared by two






18. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






19. International trade association of local tour operators






20. Modified American Plan - room and breakfast and either dinner or lunch






21. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






22. One or more bedrooms and connecting parlor






23. A room occupied by three persons






24. An all inclusive tour offering services for an established price.






25. Bermuda plan- room and american breakfast daily






26. Domestic Independant Tour/ Domestic Inclusive Tour






27. Total Quality Management






28. The industries that provide and market services and facilities for pleasure travel






29. World Tourism Organization






30. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






31. Air Transport Association of America






32. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






33. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






34. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






35. A professional travel escort- sent to supervise arrival details






36. A room occupied by two persons and having two single beds






37. Estimated time arrival






38. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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39. American Society of Travel Agents






40. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






41. A fee collected by a govn't for departure from the city or country






42. Do all possible






43. A room that can be occupied by four persons






44. Hotel keeper- an owner or manger






45. Lodging and continental breakfast






46. Trans- Atlantic Passenger Steamship Conference






47. The charge for a better or extra service






48. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






49. To change to a better class of service or accomodation






50. A flight booked exclusively for a specific group or groups