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Test your basic knowledge |
Hospitality Vocab
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Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Rack Rate
GMT
Shoulder fare - rate or season
ADR
2. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Tour Voucher
American Sightseeing Association
European Plan
Service Charge
3. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Twin
Upgrade
AMTRAK
Shoulder fare - rate or season
4. Bermuda plan- room and american breakfast daily
BP
Hotelier
American Plan
CTC
5. An all inclusive tour offering services for an established price.
CLIA
All expense tour
Suite
ETD
6. Includes a room and English or continental breakfast.
'No-Show'
Bed and Breakfast
Family Plan [hotel]
Agent
7. Domestic Independant Tour/ Domestic Inclusive Tour
DIT
Guided Tour
Agent
AAA World Wide Travel
8. A term referring to the legally published rates of the hotel
Off-peak
Tour Voucher
Rack Rate
Supplement
9. Official airline guide
Agent
OAG
Rack Rate
REVPAR
10. International trade association of local tour operators
English breakfast
Courier
Service Charge
American Sightseeing Association
11. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
MAP
Triple
Bed and Breakfast
Family Plan [Airline]
12. Total Quality Management
Family Plan [hotel]
TQM
Bed and Breakfast
Twin
13. Trans- Atlantic Passenger Steamship Conference
Twin
CTC
TAPC
Suite
14. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Alcove
Hotelier
CTC
AMTRAK
15. The charge for a better or extra service
English breakfast
override
Tour Voucher
Supplement
16. The industries that provide and market services and facilities for pleasure travel
AAA
Toursim
Departure Tax
Tour package
17. American Automobile Association
GMT
AAA
Suite
American Plan
18. Rate Per person in a room shared by two
A la Carte
Double occupancy rate
DAPO
CP
19. Cruise Lines International Association
CLIA
DAPO
European Plan
AHLA
20. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Upgrade
GMT
DIT
Family Plan [hotel]
21. Average daily rate
ASTA
ADR
TAPC
Tour Voucher
22. A calender period between a peak season and off season usually favored by promotional fare
Alcove
Shoulder fare - rate or season
AAA
Guided Tour
23. Estimated time departure
MAP
ETD
REVPAR
Quad
24. A person with power to act for a principal supplier
Agent
OAG
Hotelier
TQM
25. An AAA affiliated retail agency organization
AAA World Wide Travel
AMTRAK
OAG
Family Plan [hotel]
26. Do all possible
Hotelier
OAG
DAPO
Off-peak
27. A flight booked exclusively for a specific group or groups
Double occupancy rate
Best Available
Charter Flight
REVPAR
28. An area set off from a larger room ( usually for sleeping)
Incentive Travel
WTO
Hotelier
Alcove
29. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
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AAA
Quad
Tour package
30. The International Air Transport Association
MAP
Service Charge
IATA
Guided Tour
31. Local escorted sightseeing trip
All expense tour
CLIA
American Sightseeing Association
Guided Tour
32. Estimated time arrival
Family Plan [hotel]
FAA
All expense tour
ETA
33. Air Transport Association of America
Incentive Travel
Junior Suite
ATA
Family Plan [Airline]
34. Modified American Plan - room and breakfast and either dinner or lunch
A la Carte
Junior Suite
Departure Tax
MAP
35. American Society of Travel Agents
CLIA
ADR
Toursim
ASTA
36. To change to a better class of service or accomodation
American Plan
Triple
Tour Voucher
Upgrade
37. Hotel keeper- an owner or manger
Hotelier
AAA World Wide Travel
Twin
Triple
38. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
CLIA
American Plan
TAPC
Rack Rate
39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
40. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
Tour Voucher
override
Incentive Travel
CLIA
41. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Best Available
Incentive Travel
WTO
OAG
42. A room that can be occupied by four persons
TQM
CTC
Hotelier
Quad
43. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Off-peak
Charter Flight
Suite
TAPC
44. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Incentive Travel
Tour Voucher
Courier
Off-peak
45. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
REVPAR
BP
Best Available
English breakfast
46. A professional travel escort- sent to supervise arrival details
MAP
Courier
BP
Shoulder fare - rate or season
47. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Guided Tour
ATA
MAP
Tour Voucher
48. One or more bedrooms and connecting parlor
Quad
Suite
TQM
ETA
49. National Tour Brokers Association-trade association of us tour brokers
A la Carte
NTBA
MAP
Off-peak
50. Revenus Per avaliable room
REVPAR
Junior Suite
CP
A la Carte