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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Twin
English breakfast
Departure Tax
AHLA
2. Official airline guide
Quad
OAG
Departure Tax
DIT
3. The industries that provide and market services and facilities for pleasure travel
Hotelier
Toursim
MAP
AMTRAK
4. A room that can be occupied by four persons
DAPO
Quad
American Plan
Family Plan [Airline]
5. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Continental Plan
Tour Voucher
Off-peak
TQM
6. A menu or list of items from which guests select various choices and each section is priced seperately
A la Carte
WTO
override
AMTRAK
7. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
ETA
Service Charge
Courier
IATA
8. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
9. A calender period between a peak season and off season usually favored by promotional fare
American Sightseeing Association
Rack Rate
Shoulder fare - rate or season
Tour package
10. Hotel keeper- an owner or manger
Charter Flight
Hotelier
Upgrade
Tour Voucher
11. A person with power to act for a principal supplier
Agent
Rack Rate
Family Plan [hotel]
'No-Show'
12. Includes a room and English or continental breakfast.
Agent
ASTA
Charter Flight
Bed and Breakfast
13. International trade association of local tour operators
ASTA
IATA
Tour Voucher
American Sightseeing Association
14. National Tour Brokers Association-trade association of us tour brokers
BP
DIT
NTBA
English breakfast
15. Continental plan - room and continental breakfast only
CTC
Service Charge
CP
AAA World Wide Travel
16. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
WTO
Family Plan [hotel]
ADR
Shoulder fare - rate or season
17. Domestic Independant Tour/ Domestic Inclusive Tour
Family Plan [hotel]
Junior Suite
Service Charge
DIT
18. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
'No-Show'
ETA
Best Available
NTBA
19. A room occupied by two persons and having two single beds
Guided Tour
Twin
Supplement
Continental Plan
20. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AMTRAK
Tour package
Best Available
TAPC
21. A fee collected by a govn't for departure from the city or country
Departure Tax
Continental Plan
Tour Voucher
override
22. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
ADR
Tour package
American Plan
Continental Plan
23. A room occupied by three persons
Guided Tour
English breakfast
Triple
American Sightseeing Association
24. A professional travel escort- sent to supervise arrival details
Triple
Courier
All expense tour
Supplement
25. Federal Aviation Administration - in charge of maintaining safety of airline operations
MAP
FAA
Double occupancy rate
AMTRAK
26. A flight booked exclusively for a specific group or groups
Charter Flight
ADR
ETD
Triple
27. One or more bedrooms and connecting parlor
Family Plan [hotel]
Suite
AMTRAK
CLIA
28. Estimated time arrival
ETA
Departure Tax
Agent
Quad
29. Total Quality Management
Off-peak
TQM
DAPO
WTO
30. Estimated time departure
DIT
ETD
American Plan
Double occupancy rate
31. Modified American Plan - room and breakfast and either dinner or lunch
ADR
GMT
Tour Voucher
MAP
32. Large hotel rom with partition dividing bedroom and sitting area
Upgrade
Incentive Travel
AHLA
Junior Suite
33. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
Upgrade
Incentive Travel
AAA World Wide Travel
Family Plan [hotel]
34. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Rack Rate
Family Plan [hotel]
Family Plan [Airline]
American Plan
35. American Hotel Lodging Association
DIT
Shoulder fare - rate or season
A la Carte
AHLA
36. American Society of Travel Agents
Incentive Travel
AAA World Wide Travel
ASTA
Hotelier
37. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
FAA
MAP
'No-Show'
38. Air Transport Association of America
GMT
ATA
Off-peak
DIT
39. Bermuda plan- room and american breakfast daily
Departure Tax
IATA
AAA World Wide Travel
BP
40. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Departure Tax
GMT
Family Plan [Airline]
DIT
41. Revenus Per avaliable room
NTBA
OAG
Quad
REVPAR
42. Cruise Lines International Association
Suite
Family Plan [hotel]
CLIA
TAPC
43. An area set off from a larger room ( usually for sleeping)
CTC
Alcove
Triple
All expense tour
44. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
DAPO
Tour Voucher
OAG
45. The charge for a better or extra service
Guided Tour
Supplement
DAPO
Shoulder fare - rate or season
46. Lodging and continental breakfast
Double occupancy rate
OAG
Continental Plan
CP
47. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Tour Voucher
Family Plan [Airline]
NTBA
Suite
48. The International Air Transport Association
IATA
Bed and Breakfast
American Sightseeing Association
ASTA
49. Trans- Atlantic Passenger Steamship Conference
ETD
'No-Show'
English breakfast
TAPC
50. Average daily rate
ADR
Bed and Breakfast
Departure Tax
Shoulder fare - rate or season