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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Do all possible
Rack Rate
DAPO
AMTRAK
BP
2. Hotel accommodations with no meals included in the price of the room
European Plan
Quad
TAPC
Bed and Breakfast
3. Domestic Independant Tour/ Domestic Inclusive Tour
MAP
OAG
ATA
DIT
4. A room occupied by three persons
Triple
OAG
override
Quad
5. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
English breakfast
Tour Voucher
Suite
Rack Rate
6. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
REVPAR
OAG
NTBA
7. A person with power to act for a principal supplier
English breakfast
Agent
Rack Rate
Shoulder fare - rate or season
8. Local escorted sightseeing trip
ADR
Double occupancy rate
Guided Tour
Triple
9. Continental plan - room and continental breakfast only
CP
TQM
Hotelier
GMT
10. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
English breakfast
Alcove
American Plan
Twin
11. Total Quality Management
Alcove
TAPC
TQM
CLIA
12. Includes a room and English or continental breakfast.
Bed and Breakfast
Departure Tax
American Plan
CLIA
13. An AAA affiliated retail agency organization
Upgrade
American Sightseeing Association
Family Plan [Airline]
AAA World Wide Travel
14. Trans- Atlantic Passenger Steamship Conference
Courier
TAPC
AAA World Wide Travel
European Plan
15. Revenus Per avaliable room
REVPAR
ETA
Tour package
Courier
16. A room occupied by two persons and having two single beds
All expense tour
Twin
Off-peak
Charter Flight
17. An area set off from a larger room ( usually for sleeping)
override
Family Plan [hotel]
MAP
Alcove
18. American Hotel Lodging Association
GMT
AHLA
Agent
Continental Plan
19. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
TAPC
Best Available
Toursim
ATA
20. Lodging and continental breakfast
WTO
Continental Plan
'No-Show'
Suite
21. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
ETD
Shoulder fare - rate or season
ASTA
Family Plan [Airline]
22. A calender period between a peak season and off season usually favored by promotional fare
Courier
American Sightseeing Association
Shoulder fare - rate or season
Supplement
23. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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24. Official airline guide
OAG
FAA
REVPAR
Departure Tax
25. A flight booked exclusively for a specific group or groups
Service Charge
NTBA
Charter Flight
Incentive Travel
26. A room that can be occupied by four persons
WTO
BP
Quad
FAA
27. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
AAA
WTO
Upgrade
Family Plan [hotel]
28. An all inclusive tour offering services for an established price.
English breakfast
All expense tour
WTO
Upgrade
29. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
TQM
Quad
Tour package
Guided Tour
30. Estimated time arrival
Bed and Breakfast
AAA World Wide Travel
ETA
Off-peak
31. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
TQM
Incentive Travel
AAA
REVPAR
32. A menu or list of items from which guests select various choices and each section is priced seperately
American Sightseeing Association
A la Carte
Departure Tax
Bed and Breakfast
33. To change to a better class of service or accomodation
Upgrade
NTBA
ETA
AAA
34. World Tourism Organization
English breakfast
GMT
override
WTO
35. Air Transport Association of America
Incentive Travel
ATA
WTO
AHLA
36. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
European Plan
Off-peak
DAPO
Family Plan [Airline]
37. Rate Per person in a room shared by two
FAA
Double occupancy rate
ETD
Supplement
38. A fee collected by a govn't for departure from the city or country
CP
Departure Tax
ASTA
Agent
39. Average daily rate
ADR
Family Plan [hotel]
Charter Flight
Alcove
40. A professional travel escort- sent to supervise arrival details
Incentive Travel
Courier
WTO
Tour Voucher
41. Bermuda plan- room and american breakfast daily
ASTA
BP
Charter Flight
AAA World Wide Travel
42. One or more bedrooms and connecting parlor
Rack Rate
Charter Flight
Family Plan [Airline]
Suite
43. Cruise Lines International Association
Upgrade
CLIA
IATA
GMT
44. The industries that provide and market services and facilities for pleasure travel
FAA
Toursim
All expense tour
AMTRAK
45. A term referring to the legally published rates of the hotel
A la Carte
Rack Rate
CLIA
English breakfast
46. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Service Charge
DIT
Tour Voucher
DAPO
47. Hotel keeper- an owner or manger
Hotelier
Continental Plan
Service Charge
Family Plan [hotel]
48. International trade association of local tour operators
Charter Flight
American Sightseeing Association
BP
Family Plan [Airline]
49. The International Air Transport Association
Triple
override
IATA
REVPAR
50. National Tour Brokers Association-trade association of us tour brokers
NTBA
American Sightseeing Association
Courier
Quad
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