Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






2. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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3. The charge for a better or extra service






4. A room occupied by two persons and having two single beds






5. A calender period between a peak season and off season usually favored by promotional fare






6. A term referring to the legally published rates of the hotel






7. The industries that provide and market services and facilities for pleasure travel






8. Rate Per person in a room shared by two






9. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






10. American Hotel Lodging Association






11. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






12. Hotel keeper- an owner or manger






13. A room occupied by three persons






14. A fee collected by a govn't for departure from the city or country






15. A person with power to act for a principal supplier






16. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






17. Lodging and continental breakfast






18. A room that can be occupied by four persons






19. Revenus Per avaliable room






20. One or more bedrooms and connecting parlor






21. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






22. Do all possible






23. National Tour Brokers Association-trade association of us tour brokers






24. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






25. A professional travel escort- sent to supervise arrival details






26. American Society of Travel Agents






27. Federal Aviation Administration - in charge of maintaining safety of airline operations






28. International trade association of local tour operators






29. Cruise Lines International Association






30. Continental plan - room and continental breakfast only






31. American Automobile Association






32. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






33. Large hotel rom with partition dividing bedroom and sitting area






34. Hotel accommodations with no meals included in the price of the room






35. Average daily rate






36. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






37. A flight booked exclusively for a specific group or groups






38. Official airline guide






39. A menu or list of items from which guests select various choices and each section is priced seperately






40. An AAA affiliated retail agency organization






41. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






42. Estimated time arrival






43. Trans- Atlantic Passenger Steamship Conference






44. The International Air Transport Association






45. Total Quality Management






46. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






47. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






48. Bermuda plan- room and american breakfast daily






49. To change to a better class of service or accomodation






50. Local escorted sightseeing trip