Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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2. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






3. National Tour Brokers Association-trade association of us tour brokers






4. An AAA affiliated retail agency organization






5. Hotel keeper- an owner or manger






6. A person with power to act for a principal supplier






7. To change to a better class of service or accomodation






8. Modified American Plan - room and breakfast and either dinner or lunch






9. Air Transport Association of America






10. Total Quality Management






11. American Hotel Lodging Association






12. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






13. American Automobile Association






14. Domestic Independant Tour/ Domestic Inclusive Tour






15. The industries that provide and market services and facilities for pleasure travel






16. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






17. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






18. Rate Per person in a room shared by two






19. Large hotel rom with partition dividing bedroom and sitting area






20. A professional travel escort- sent to supervise arrival details






21. A menu or list of items from which guests select various choices and each section is priced seperately






22. Do all possible






23. Revenus Per avaliable room






24. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






25. World Tourism Organization






26. One or more bedrooms and connecting parlor






27. An all inclusive tour offering services for an established price.






28. The charge for a better or extra service






29. Lodging and continental breakfast






30. International trade association of local tour operators






31. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






32. Continental plan - room and continental breakfast only






33. Trans- Atlantic Passenger Steamship Conference






34. A room occupied by two persons and having two single beds






35. A room occupied by three persons






36. An area set off from a larger room ( usually for sleeping)






37. American Society of Travel Agents






38. A calender period between a peak season and off season usually favored by promotional fare






39. Estimated time departure






40. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






41. Hotel accommodations with no meals included in the price of the room






42. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






43. Official airline guide






44. Average daily rate






45. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






46. A term referring to the legally published rates of the hotel






47. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






48. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






49. A fee collected by a govn't for departure from the city or country






50. Includes a room and English or continental breakfast.