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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Hotel Lodging Association






2. Estimated time arrival






3. American Automobile Association






4. A calender period between a peak season and off season usually favored by promotional fare






5. A fee collected by a govn't for departure from the city or country






6. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






7. Continental plan - room and continental breakfast only






8. A room occupied by three persons






9. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






10. A room that can be occupied by four persons






11. Estimated time departure






12. The industries that provide and market services and facilities for pleasure travel






13. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






14. Includes a room and English or continental breakfast.






15. A person with power to act for a principal supplier






16. A professional travel escort- sent to supervise arrival details






17. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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18. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






19. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






20. Rate Per person in a room shared by two






21. Hotel keeper- an owner or manger






22. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






23. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






24. International trade association of local tour operators






25. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






26. Revenus Per avaliable room






27. An AAA affiliated retail agency organization






28. The International Air Transport Association






29. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






30. A flight booked exclusively for a specific group or groups






31. An all inclusive tour offering services for an established price.






32. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






33. National Tour Brokers Association-trade association of us tour brokers






34. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






35. World Tourism Organization






36. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






37. Official airline guide






38. An area set off from a larger room ( usually for sleeping)






39. Modified American Plan - room and breakfast and either dinner or lunch






40. The charge for a better or extra service






41. Average daily rate






42. Bermuda plan- room and american breakfast daily






43. Local escorted sightseeing trip






44. Air Transport Association of America






45. American Society of Travel Agents






46. To change to a better class of service or accomodation






47. Do all possible






48. Federal Aviation Administration - in charge of maintaining safety of airline operations






49. Large hotel rom with partition dividing bedroom and sitting area






50. A term referring to the legally published rates of the hotel