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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Hotel Lodging Association






2. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






3. Domestic Independant Tour/ Domestic Inclusive Tour






4. Official airline guide






5. Estimated time arrival






6. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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7. Cruise Lines International Association






8. One or more bedrooms and connecting parlor






9. Continental plan - room and continental breakfast only






10. An area set off from a larger room ( usually for sleeping)






11. Estimated time departure






12. American Automobile Association






13. Lodging and continental breakfast






14. Federal Aviation Administration - in charge of maintaining safety of airline operations






15. Revenus Per avaliable room






16. Air Transport Association of America






17. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






18. Average daily rate






19. A fee collected by a govn't for departure from the city or country






20. Rate Per person in a room shared by two






21. Trans- Atlantic Passenger Steamship Conference






22. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






23. Hotel accommodations with no meals included in the price of the room






24. A professional travel escort- sent to supervise arrival details






25. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






26. World Tourism Organization






27. A flight booked exclusively for a specific group or groups






28. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






29. Local escorted sightseeing trip






30. A term referring to the legally published rates of the hotel






31. A room occupied by three persons






32. A menu or list of items from which guests select various choices and each section is priced seperately






33. The industries that provide and market services and facilities for pleasure travel






34. Hotel keeper- an owner or manger






35. A room that can be occupied by four persons






36. Total Quality Management






37. An AAA affiliated retail agency organization






38. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






39. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






40. Includes a room and English or continental breakfast.






41. To change to a better class of service or accomodation






42. Modified American Plan - room and breakfast and either dinner or lunch






43. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






44. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






45. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






46. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






47. American Society of Travel Agents






48. National Tour Brokers Association-trade association of us tour brokers






49. Do all possible






50. A person with power to act for a principal supplier







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