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Test your basic knowledge |
Hospitality Vocab
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
Triple
Incentive Travel
Shoulder fare - rate or season
2. Federal Aviation Administration - in charge of maintaining safety of airline operations
FAA
Triple
BP
Tour package
3. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
ETD
Off-peak
Continental Plan
AMTRAK
4. American Hotel Lodging Association
AHLA
OAG
ETD
REVPAR
5. Average daily rate
Continental Plan
ADR
BP
Incentive Travel
6. Estimated time departure
ETD
Best Available
IATA
ATA
7. A menu or list of items from which guests select various choices and each section is priced seperately
DAPO
A la Carte
American Plan
TQM
8. Continental plan - room and continental breakfast only
Charter Flight
Triple
CP
Alcove
9. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
Service Charge
Supplement
IATA
10. A term referring to the legally published rates of the hotel
Rack Rate
Bed and Breakfast
'No-Show'
Junior Suite
11. Cruise Lines International Association
CLIA
Charter Flight
ASTA
Alcove
12. American Automobile Association
AAA
Courier
AAA World Wide Travel
TQM
13. Hotel keeper- an owner or manger
Incentive Travel
NTBA
Hotelier
DIT
14. International trade association of local tour operators
American Sightseeing Association
Continental Plan
AAA World Wide Travel
MAP
15. Domestic Independant Tour/ Domestic Inclusive Tour
Best Available
TQM
Triple
DIT
16. Revenus Per avaliable room
Bed and Breakfast
MAP
REVPAR
ATA
17. A room occupied by three persons
Triple
Tour package
Incentive Travel
Supplement
18. World Tourism Organization
FAA
DIT
WTO
Toursim
19. The International Air Transport Association
English breakfast
IATA
Family Plan [hotel]
CLIA
20. Lodging and continental breakfast
Hotelier
Shoulder fare - rate or season
Continental Plan
FAA
21. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
'No-Show'
Service Charge
OAG
Incentive Travel
22. National Tour Brokers Association-trade association of us tour brokers
Rack Rate
Triple
NTBA
Junior Suite
23. Bermuda plan- room and american breakfast daily
Off-peak
BP
DIT
AHLA
24. Rate Per person in a room shared by two
ATA
GMT
Double occupancy rate
CLIA
25. An all inclusive tour offering services for an established price.
Shoulder fare - rate or season
AAA
All expense tour
Quad
26. To change to a better class of service or accomodation
Best Available
AAA World Wide Travel
Upgrade
Alcove
27. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [Airline]
AHLA
CLIA
Double occupancy rate
28. Modified American Plan - room and breakfast and either dinner or lunch
IATA
ETA
Service Charge
MAP
29. A calender period between a peak season and off season usually favored by promotional fare
Twin
Shoulder fare - rate or season
Off-peak
Upgrade
30. An area set off from a larger room ( usually for sleeping)
All expense tour
AHLA
REVPAR
Alcove
31. A person with power to act for a principal supplier
BP
Charter Flight
Agent
American Plan
32. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
AAA World Wide Travel
AMTRAK
Departure Tax
AAA
33. The industries that provide and market services and facilities for pleasure travel
Tour Voucher
European Plan
Toursim
OAG
34. A professional travel escort- sent to supervise arrival details
MAP
IATA
Courier
BP
35. Do all possible
DAPO
A la Carte
Courier
Charter Flight
36. American Society of Travel Agents
A la Carte
Toursim
override
ASTA
37. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
Quad
Bed and Breakfast
AMTRAK
38. The charge for a better or extra service
TAPC
ADR
CP
Supplement
39. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Best Available
Upgrade
AMTRAK
IATA
40. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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41. Includes a room and English or continental breakfast.
CLIA
'No-Show'
Bed and Breakfast
Rack Rate
42. A flight booked exclusively for a specific group or groups
ATA
TAPC
Charter Flight
ADR
43. One or more bedrooms and connecting parlor
ATA
AHLA
Suite
CP
44. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
MAP
Suite
Service Charge
WTO
45. Estimated time arrival
Quad
ETA
A la Carte
English breakfast
46. Hotel accommodations with no meals included in the price of the room
Service Charge
European Plan
Continental Plan
A la Carte
47. An AAA affiliated retail agency organization
American Sightseeing Association
AAA World Wide Travel
Bed and Breakfast
ATA
48. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Continental Plan
CLIA
Tour package
Guided Tour
49. A room that can be occupied by four persons
AAA World Wide Travel
BP
Triple
Quad
50. A room occupied by two persons and having two single beds
Twin
CTC
ADR
GMT
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