Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Official airline guide






2. A term referring to the legally published rates of the hotel






3. An all inclusive tour offering services for an established price.






4. Local escorted sightseeing trip






5. American Society of Travel Agents






6. Total Quality Management






7. Estimated time departure






8. Cruise Lines International Association






9. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






10. The International Air Transport Association






11. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






12. Hotel keeper- an owner or manger






13. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






14. American Hotel Lodging Association






15. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






16. An area set off from a larger room ( usually for sleeping)






17. Trans- Atlantic Passenger Steamship Conference






18. Modified American Plan - room and breakfast and either dinner or lunch






19. Hotel accommodations with no meals included in the price of the room






20. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






21. Average daily rate






22. A person with power to act for a principal supplier






23. Domestic Independant Tour/ Domestic Inclusive Tour






24. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






25. The industries that provide and market services and facilities for pleasure travel






26. Includes a room and English or continental breakfast.






27. Large hotel rom with partition dividing bedroom and sitting area






28. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






29. A room occupied by three persons






30. A flight booked exclusively for a specific group or groups






31. A menu or list of items from which guests select various choices and each section is priced seperately






32. A professional travel escort- sent to supervise arrival details






33. A calender period between a peak season and off season usually favored by promotional fare






34. American Automobile Association






35. International trade association of local tour operators






36. Bermuda plan- room and american breakfast daily






37. National Tour Brokers Association-trade association of us tour brokers






38. One or more bedrooms and connecting parlor






39. Estimated time arrival






40. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






41. Revenus Per avaliable room






42. The charge for a better or extra service






43. Federal Aviation Administration - in charge of maintaining safety of airline operations






44. Do all possible






45. Lodging and continental breakfast






46. An AAA affiliated retail agency organization






47. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


48. To change to a better class of service or accomodation






49. World Tourism Organization






50. A room occupied by two persons and having two single beds