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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






2. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






3. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






4. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






5. To change to a better class of service or accomodation






6. A flight booked exclusively for a specific group or groups






7. Federal Aviation Administration - in charge of maintaining safety of airline operations






8. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






9. A person with power to act for a principal supplier






10. Domestic Independant Tour/ Domestic Inclusive Tour






11. The charge for a better or extra service






12. The industries that provide and market services and facilities for pleasure travel






13. Average daily rate






14. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


15. An AAA affiliated retail agency organization






16. A room occupied by three persons






17. American Society of Travel Agents






18. Total Quality Management






19. Rate Per person in a room shared by two






20. International trade association of local tour operators






21. Revenus Per avaliable room






22. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






23. Local escorted sightseeing trip






24. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






25. Modified American Plan - room and breakfast and either dinner or lunch






26. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






27. National Tour Brokers Association-trade association of us tour brokers






28. American Automobile Association






29. A fee collected by a govn't for departure from the city or country






30. Continental plan - room and continental breakfast only






31. Includes a room and English or continental breakfast.






32. One or more bedrooms and connecting parlor






33. A professional travel escort- sent to supervise arrival details






34. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






35. Hotel accommodations with no meals included in the price of the room






36. Trans- Atlantic Passenger Steamship Conference






37. Hotel keeper- an owner or manger






38. Large hotel rom with partition dividing bedroom and sitting area






39. American Hotel Lodging Association






40. World Tourism Organization






41. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






42. A menu or list of items from which guests select various choices and each section is priced seperately






43. Do all possible






44. Estimated time arrival






45. Lodging and continental breakfast






46. A room occupied by two persons and having two single beds






47. A calender period between a peak season and off season usually favored by promotional fare






48. Official airline guide






49. Bermuda plan- room and american breakfast daily






50. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest