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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
Upgrade
AAA
Hotelier
2. International trade association of local tour operators
Family Plan [Airline]
Agent
American Sightseeing Association
Tour Voucher
3. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Family Plan [Airline]
American Sightseeing Association
Charter Flight
Service Charge
4. A fee collected by a govn't for departure from the city or country
WTO
MAP
Departure Tax
Courier
5. The charge for a better or extra service
Supplement
AHLA
CTC
Shoulder fare - rate or season
6. Official airline guide
Service Charge
ADR
OAG
Charter Flight
7. To change to a better class of service or accomodation
Upgrade
Hotelier
override
Agent
8. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
ETD
English breakfast
Guided Tour
Tour Voucher
9. A flight booked exclusively for a specific group or groups
European Plan
Rack Rate
American Sightseeing Association
Charter Flight
10. Federal Aviation Administration - in charge of maintaining safety of airline operations
Service Charge
IATA
FAA
OAG
11. Estimated time departure
European Plan
OAG
AMTRAK
ETD
12. Continental plan - room and continental breakfast only
Courier
WTO
Off-peak
CP
13. The industries that provide and market services and facilities for pleasure travel
Supplement
AHLA
Toursim
CTC
14. American Hotel Lodging Association
Junior Suite
Shoulder fare - rate or season
AHLA
CTC
15. Revenus Per avaliable room
American Sightseeing Association
REVPAR
Alcove
American Plan
16. Bermuda plan- room and american breakfast daily
BP
AAA World Wide Travel
AHLA
Continental Plan
17. Air Transport Association of America
American Sightseeing Association
ATA
Junior Suite
AMTRAK
18. Trans- Atlantic Passenger Steamship Conference
TAPC
MAP
ATA
CLIA
19. Total Quality Management
TQM
override
TAPC
CTC
20. Modified American Plan - room and breakfast and either dinner or lunch
MAP
European Plan
Bed and Breakfast
ASTA
21. American Automobile Association
AAA
Double occupancy rate
English breakfast
DAPO
22. An all inclusive tour offering services for an established price.
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Twin
Charter Flight
All expense tour
23. One or more bedrooms and connecting parlor
ADR
GMT
Suite
AAA World Wide Travel
24. A person with power to act for a principal supplier
Agent
CTC
Alcove
TAPC
25. A calender period between a peak season and off season usually favored by promotional fare
Best Available
Shoulder fare - rate or season
American Plan
Quad
26. An AAA affiliated retail agency organization
Hotelier
REVPAR
Family Plan [hotel]
AAA World Wide Travel
27. The International Air Transport Association
ETA
IATA
English breakfast
Courier
28. Includes a room and English or continental breakfast.
English breakfast
Bed and Breakfast
Incentive Travel
FAA
29. An area set off from a larger room ( usually for sleeping)
Tour Voucher
OAG
Upgrade
Alcove
30. A term referring to the legally published rates of the hotel
Toursim
European Plan
BP
Rack Rate
31. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
CTC
European Plan
REVPAR
Family Plan [hotel]
32. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Double occupancy rate
GMT
Departure Tax
Twin
33. National Tour Brokers Association-trade association of us tour brokers
NTBA
English breakfast
Bed and Breakfast
CTC
34. A menu or list of items from which guests select various choices and each section is priced seperately
AAA
Service Charge
A la Carte
DAPO
35. A room that can be occupied by four persons
DAPO
BP
Quad
Family Plan [Airline]
36. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Tour package
Best Available
Quad
ETA
37. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
European Plan
All expense tour
American Plan
Incentive Travel
38. A professional travel escort- sent to supervise arrival details
AAA World Wide Travel
Best Available
Courier
OAG
39. Rate Per person in a room shared by two
Charter Flight
ETA
AHLA
Double occupancy rate
40. Average daily rate
A la Carte
ADR
Guided Tour
ASTA
41. Hotel accommodations with no meals included in the price of the room
European Plan
AHLA
ATA
Supplement
42. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
All expense tour
Continental Plan
European Plan
Incentive Travel
43. Estimated time arrival
TQM
GMT
ETA
'No-Show'
44. Cruise Lines International Association
CLIA
A la Carte
GMT
Junior Suite
45. Lodging and continental breakfast
Quad
Tour package
Continental Plan
Suite
46. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
Courier
FAA
Toursim
47. Large hotel rom with partition dividing bedroom and sitting area
Family Plan [hotel]
MAP
Junior Suite
GMT
48. Hotel keeper- an owner or manger
Hotelier
AMTRAK
All expense tour
ATA
49. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Tour package
AMTRAK
IATA
Off-peak
50. American Society of Travel Agents
ASTA
Triple
Agent
'No-Show'