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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Double occupancy rate
Best Available
NTBA
ADR
2. One or more bedrooms and connecting parlor
AMTRAK
Suite
A la Carte
Triple
3. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Departure Tax
AMTRAK
CP
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4. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
TQM
Family Plan [hotel]
Best Available
American Plan
5. American Automobile Association
European Plan
FAA
AAA
GMT
6. Rate Per person in a room shared by two
Double occupancy rate
Tour Voucher
Rack Rate
Departure Tax
7. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Agent
Suite
Upgrade
GMT
8. The charge for a better or extra service
AHLA
Incentive Travel
Supplement
Departure Tax
9. A person with power to act for a principal supplier
OAG
Agent
TQM
TAPC
10. Hotel accommodations with no meals included in the price of the room
ASTA
Alcove
Toursim
European Plan
11. A term referring to the legally published rates of the hotel
Rack Rate
WTO
Twin
A la Carte
12. American Society of Travel Agents
Tour package
English breakfast
ASTA
CLIA
13. Cruise Lines International Association
CLIA
OAG
Guided Tour
Off-peak
14. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Supplement
Service Charge
Tour package
Shoulder fare - rate or season
15. Estimated time departure
American Sightseeing Association
Family Plan [hotel]
ETD
CP
16. A fee collected by a govn't for departure from the city or country
Courier
override
Agent
Departure Tax
17. Continental plan - room and continental breakfast only
AAA
CP
Courier
DAPO
18. A room occupied by two persons and having two single beds
American Plan
TQM
Guided Tour
Twin
19. A flight booked exclusively for a specific group or groups
European Plan
Agent
Charter Flight
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20. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Service Charge
AAA World Wide Travel
AMTRAK
AHLA
21. Includes a room and English or continental breakfast.
Off-peak
Bed and Breakfast
AAA
'No-Show'
22. Local escorted sightseeing trip
ETD
GMT
Guided Tour
Tour package
23. A professional travel escort- sent to supervise arrival details
ETA
Guided Tour
Courier
Departure Tax
24. Bermuda plan- room and american breakfast daily
AHLA
BP
CP
Rack Rate
25. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
American Sightseeing Association
Continental Plan
Family Plan [Airline]
26. Domestic Independant Tour/ Domestic Inclusive Tour
REVPAR
DIT
'No-Show'
Shoulder fare - rate or season
27. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Junior Suite
MAP
English breakfast
Family Plan [hotel]
28. Modified American Plan - room and breakfast and either dinner or lunch
MAP
Family Plan [hotel]
Family Plan [Airline]
ADR
29. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
American Plan
Charter Flight
Hotelier
30. A room that can be occupied by four persons
Quad
ETA
Off-peak
Twin
31. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
FAA
Tour Voucher
Quad
TQM
32. The industries that provide and market services and facilities for pleasure travel
BP
Charter Flight
Toursim
Twin
33. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
ETD
ADR
AHLA
34. An AAA affiliated retail agency organization
AAA World Wide Travel
Agent
DIT
BP
35. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Shoulder fare - rate or season
Triple
Family Plan [Airline]
AMTRAK
36. A menu or list of items from which guests select various choices and each section is priced seperately
A la Carte
Service Charge
MAP
Departure Tax
37. Estimated time arrival
ETA
Family Plan [hotel]
AAA
Junior Suite
38. Hotel keeper- an owner or manger
Quad
Family Plan [Airline]
Rack Rate
Hotelier
39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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40. World Tourism Organization
CP
Alcove
WTO
Quad
41. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Off-peak
CTC
WTO
DAPO
42. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
override
DAPO
AAA
ETD
43. A room occupied by three persons
Continental Plan
IATA
Triple
'No-Show'
44. An area set off from a larger room ( usually for sleeping)
Alcove
Bed and Breakfast
MAP
A la Carte
45. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
TAPC
Family Plan [hotel]
Incentive Travel
Best Available
46. Air Transport Association of America
Twin
override
ATA
ADR
47. Official airline guide
OAG
American Sightseeing Association
TQM
ADR
48. American Hotel Lodging Association
Toursim
AHLA
Family Plan [hotel]
European Plan
49. International trade association of local tour operators
American Sightseeing Association
AAA
Rack Rate
REVPAR
50. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Upgrade
ADR
CTC
Toursim