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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Continental plan - room and continental breakfast only
CP
A la Carte
Charter Flight
BP
2. The International Air Transport Association
CLIA
A la Carte
IATA
Departure Tax
3. A room occupied by three persons
Triple
Quad
AMTRAK
Tour Voucher
4. Large hotel rom with partition dividing bedroom and sitting area
Rack Rate
DAPO
Junior Suite
Twin
5. Average daily rate
Tour package
ADR
Junior Suite
Alcove
6. A flight booked exclusively for a specific group or groups
ATA
Charter Flight
Departure Tax
American Sightseeing Association
7. Air Transport Association of America
ATA
Guided Tour
ASTA
Double occupancy rate
8. Bermuda plan- room and american breakfast daily
Continental Plan
ETD
Upgrade
BP
9. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Service Charge
ADR
'No-Show'
override
10. Estimated time arrival
AHLA
CP
ETA
Triple
11. Trans- Atlantic Passenger Steamship Conference
ATA
Triple
Service Charge
TAPC
12. A room that can be occupied by four persons
American Sightseeing Association
Bed and Breakfast
Quad
All expense tour
13. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
Tour Voucher
Family Plan [Airline]
NTBA
ASTA
14. Domestic Independant Tour/ Domestic Inclusive Tour
DIT
Best Available
Twin
TQM
15. A professional travel escort- sent to supervise arrival details
Charter Flight
ETD
FAA
Courier
16. A term referring to the legally published rates of the hotel
Rack Rate
CLIA
Double occupancy rate
Alcove
17. Cruise Lines International Association
Best Available
Hotelier
CLIA
Quad
18. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
CLIA
AMTRAK
American Plan
OAG
19. National Tour Brokers Association-trade association of us tour brokers
NTBA
European Plan
DIT
Tour package
20. One or more bedrooms and connecting parlor
FAA
Family Plan [hotel]
Suite
Toursim
21. Lodging and continental breakfast
TQM
Continental Plan
Junior Suite
AAA
22. A menu or list of items from which guests select various choices and each section is priced seperately
ASTA
Quad
A la Carte
Guided Tour
23. Do all possible
Quad
DAPO
Junior Suite
CP
24. Rate Per person in a room shared by two
GMT
Double occupancy rate
Hotelier
Quad
25. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
AAA
REVPAR
Twin
26. A person with power to act for a principal supplier
English breakfast
Agent
OAG
Toursim
27. Estimated time departure
ETD
Departure Tax
ADR
CP
28. Official airline guide
MAP
OAG
Incentive Travel
Tour package
29. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
American Sightseeing Association
CTC
IATA
TQM
30. To change to a better class of service or accomodation
Upgrade
DAPO
AHLA
A la Carte
31. American Automobile Association
TQM
Shoulder fare - rate or season
AAA
Rack Rate
32. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
FAA
ASTA
Off-peak
OAG
33. An all inclusive tour offering services for an established price.
All expense tour
American Sightseeing Association
DAPO
GMT
34. A fee collected by a govn't for departure from the city or country
Junior Suite
CTC
Departure Tax
Alcove
35. The industries that provide and market services and facilities for pleasure travel
Toursim
Quad
American Plan
Family Plan [hotel]
36. Includes a room and English or continental breakfast.
Incentive Travel
Bed and Breakfast
REVPAR
Quad
37. American Hotel Lodging Association
American Plan
A la Carte
ASTA
AHLA
38. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Guided Tour
English breakfast
CTC
AMTRAK
39. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
ADR
BP
Best Available
Quad
40. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Off-peak
Family Plan [hotel]
Agent
CTC
41. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Courier
Shoulder fare - rate or season
GMT
Suite
42. An area set off from a larger room ( usually for sleeping)
AAA
DAPO
Alcove
Suite
43. Modified American Plan - room and breakfast and either dinner or lunch
A la Carte
MAP
AAA World Wide Travel
Tour Voucher
44. An AAA affiliated retail agency organization
REVPAR
BP
ASTA
AAA World Wide Travel
45. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
46. Hotel keeper- an owner or manger
Courier
CP
Hotelier
override
47. Hotel accommodations with no meals included in the price of the room
European Plan
Alcove
Incentive Travel
Tour package
48. American Society of Travel Agents
Toursim
Tour package
ASTA
ATA
49. A calender period between a peak season and off season usually favored by promotional fare
ETA
FAA
ADR
Shoulder fare - rate or season
50. World Tourism Organization
Guided Tour
AAA World Wide Travel
WTO
Courier