Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The International Air Transport Association






2. A fee collected by a govn't for departure from the city or country






3. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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4. Rate Per person in a room shared by two






5. Revenus Per avaliable room






6. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






7. Cruise Lines International Association






8. American Automobile Association






9. Air Transport Association of America






10. Federal Aviation Administration - in charge of maintaining safety of airline operations






11. Total Quality Management






12. A menu or list of items from which guests select various choices and each section is priced seperately






13. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






14. Hotel keeper- an owner or manger






15. The industries that provide and market services and facilities for pleasure travel






16. American Hotel Lodging Association






17. Lodging and continental breakfast






18. Large hotel rom with partition dividing bedroom and sitting area






19. A term referring to the legally published rates of the hotel






20. An AAA affiliated retail agency organization






21. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






22. To change to a better class of service or accomodation






23. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






24. Do all possible






25. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






26. World Tourism Organization






27. An all inclusive tour offering services for an established price.






28. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






29. Continental plan - room and continental breakfast only






30. Local escorted sightseeing trip






31. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






32. A room that can be occupied by four persons






33. Official airline guide






34. Domestic Independant Tour/ Domestic Inclusive Tour






35. Bermuda plan- room and american breakfast daily






36. Modified American Plan - room and breakfast and either dinner or lunch






37. Estimated time departure






38. American Society of Travel Agents






39. International trade association of local tour operators






40. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






41. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






42. National Tour Brokers Association-trade association of us tour brokers






43. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






44. The charge for a better or extra service






45. A calender period between a peak season and off season usually favored by promotional fare






46. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






47. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






48. A room occupied by three persons






49. Includes a room and English or continental breakfast.






50. A flight booked exclusively for a specific group or groups