Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A menu or list of items from which guests select various choices and each section is priced seperately






2. Modified American Plan - room and breakfast and either dinner or lunch






3. A professional travel escort- sent to supervise arrival details






4. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






5. Rate Per person in a room shared by two






6. American Hotel Lodging Association






7. An area set off from a larger room ( usually for sleeping)






8. A room occupied by two persons and having two single beds






9. An AAA affiliated retail agency organization






10. A room that can be occupied by four persons






11. The industries that provide and market services and facilities for pleasure travel






12. Air Transport Association of America






13. National Tour Brokers Association-trade association of us tour brokers






14. Official airline guide






15. One or more bedrooms and connecting parlor






16. Lodging and continental breakfast






17. Estimated time arrival






18. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






19. A term referring to the legally published rates of the hotel






20. International trade association of local tour operators






21. Average daily rate






22. Total Quality Management






23. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






24. Large hotel rom with partition dividing bedroom and sitting area






25. The charge for a better or extra service






26. A fee collected by a govn't for departure from the city or country






27. Hotel keeper- an owner or manger






28. Trans- Atlantic Passenger Steamship Conference






29. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






30. World Tourism Organization






31. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






32. Continental plan - room and continental breakfast only






33. An all inclusive tour offering services for an established price.






34. A room occupied by three persons






35. American Society of Travel Agents






36. Local escorted sightseeing trip






37. The International Air Transport Association






38. A flight booked exclusively for a specific group or groups






39. Cruise Lines International Association






40. Includes a room and English or continental breakfast.






41. Revenus Per avaliable room






42. Estimated time departure






43. A calender period between a peak season and off season usually favored by promotional fare






44. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






45. Federal Aviation Administration - in charge of maintaining safety of airline operations






46. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






47. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






48. Domestic Independant Tour/ Domestic Inclusive Tour






49. Bermuda plan- room and american breakfast daily






50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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