Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


2. A professional travel escort- sent to supervise arrival details






3. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






4. An AAA affiliated retail agency organization






5. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






6. A calender period between a peak season and off season usually favored by promotional fare






7. A term referring to the legally published rates of the hotel






8. To change to a better class of service or accomodation






9. American Automobile Association






10. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






11. Total Quality Management






12. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






13. An all inclusive tour offering services for an established price.






14. Federal Aviation Administration - in charge of maintaining safety of airline operations






15. Estimated time departure






16. Hotel accommodations with no meals included in the price of the room






17. The International Air Transport Association






18. Large hotel rom with partition dividing bedroom and sitting area






19. Bermuda plan- room and american breakfast daily






20. Official airline guide






21. A room occupied by three persons






22. A person with power to act for a principal supplier






23. Cruise Lines International Association






24. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






25. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






26. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






27. The charge for a better or extra service






28. A menu or list of items from which guests select various choices and each section is priced seperately






29. Estimated time arrival






30. Revenus Per avaliable room






31. National Tour Brokers Association-trade association of us tour brokers






32. An area set off from a larger room ( usually for sleeping)






33. Continental plan - room and continental breakfast only






34. Includes a room and English or continental breakfast.






35. A flight booked exclusively for a specific group or groups






36. Local escorted sightseeing trip






37. American Society of Travel Agents






38. Rate Per person in a room shared by two






39. One or more bedrooms and connecting parlor






40. Hotel keeper- an owner or manger






41. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






42. A fee collected by a govn't for departure from the city or country






43. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






44. Average daily rate






45. Lodging and continental breakfast






46. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






47. Domestic Independant Tour/ Domestic Inclusive Tour






48. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






49. Air Transport Association of America






50. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce