Test your basic knowledge |

Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Total Quality Management






2. Local escorted sightseeing trip






3. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






4. The industries that provide and market services and facilities for pleasure travel






5. An all inclusive tour offering services for an established price.






6. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






7. A fee collected by a govn't for departure from the city or country






8. Large hotel rom with partition dividing bedroom and sitting area






9. A calender period between a peak season and off season usually favored by promotional fare






10. Bermuda plan- room and american breakfast daily






11. To change to a better class of service or accomodation






12. American Society of Travel Agents






13. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






14. A flight booked exclusively for a specific group or groups






15. A person with power to act for a principal supplier






16. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






17. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






18. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


19. Rate Per person in a room shared by two






20. Includes a room and English or continental breakfast.






21. The International Air Transport Association






22. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






23. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






24. Do all possible






25. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






26. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






27. The charge for a better or extra service






28. Hotel keeper- an owner or manger






29. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






30. Continental plan - room and continental breakfast only






31. Trans- Atlantic Passenger Steamship Conference






32. A room that can be occupied by four persons






33. Cruise Lines International Association






34. Modified American Plan - room and breakfast and either dinner or lunch






35. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






36. Estimated time departure






37. World Tourism Organization






38. Domestic Independant Tour/ Domestic Inclusive Tour






39. American Automobile Association






40. American Hotel Lodging Association






41. National Tour Brokers Association-trade association of us tour brokers






42. Official airline guide






43. Federal Aviation Administration - in charge of maintaining safety of airline operations






44. A room occupied by three persons






45. Lodging and continental breakfast






46. An AAA affiliated retail agency organization






47. Hotel accommodations with no meals included in the price of the room






48. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






49. An area set off from a larger room ( usually for sleeping)






50. Estimated time arrival