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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bermuda plan- room and american breakfast daily






2. A room occupied by two persons and having two single beds






3. A room occupied by three persons






4. A person with power to act for a principal supplier






5. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






6. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






7. Cruise Lines International Association






8. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled


9. Local escorted sightseeing trip






10. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






11. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






12. Hotel keeper- an owner or manger






13. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






14. To change to a better class of service or accomodation






15. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






16. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






17. The industries that provide and market services and facilities for pleasure travel






18. A term referring to the legally published rates of the hotel






19. American Society of Travel Agents






20. A menu or list of items from which guests select various choices and each section is priced seperately






21. The charge for a better or extra service






22. One or more bedrooms and connecting parlor






23. Total Quality Management






24. An AAA affiliated retail agency organization






25. Lodging and continental breakfast






26. Estimated time arrival






27. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






28. An all inclusive tour offering services for an established price.






29. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






30. A room that can be occupied by four persons






31. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






32. The International Air Transport Association






33. American Hotel Lodging Association






34. American Automobile Association






35. Rate Per person in a room shared by two






36. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






37. International trade association of local tour operators






38. Official airline guide






39. Average daily rate






40. Domestic Independant Tour/ Domestic Inclusive Tour






41. Estimated time departure






42. A fee collected by a govn't for departure from the city or country






43. Large hotel rom with partition dividing bedroom and sitting area






44. Modified American Plan - room and breakfast and either dinner or lunch






45. An area set off from a larger room ( usually for sleeping)






46. A flight booked exclusively for a specific group or groups






47. Revenus Per avaliable room






48. Includes a room and English or continental breakfast.






49. Air Transport Association of America






50. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives