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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






2. One or more bedrooms and connecting parlor






3. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






4. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'






5. American Automobile Association






6. Rate Per person in a room shared by two






7. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






8. The charge for a better or extra service






9. A person with power to act for a principal supplier






10. Hotel accommodations with no meals included in the price of the room






11. A term referring to the legally published rates of the hotel






12. American Society of Travel Agents






13. Cruise Lines International Association






14. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






15. Estimated time departure






16. A fee collected by a govn't for departure from the city or country






17. Continental plan - room and continental breakfast only






18. A room occupied by two persons and having two single beds






19. A flight booked exclusively for a specific group or groups






20. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






21. Includes a room and English or continental breakfast.






22. Local escorted sightseeing trip






23. A professional travel escort- sent to supervise arrival details






24. Bermuda plan- room and american breakfast daily






25. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






26. Domestic Independant Tour/ Domestic Inclusive Tour






27. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






28. Modified American Plan - room and breakfast and either dinner or lunch






29. A calender period between a peak season and off season usually favored by promotional fare






30. A room that can be occupied by four persons






31. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client






32. The industries that provide and market services and facilities for pleasure travel






33. Large hotel rom with partition dividing bedroom and sitting area






34. An AAA affiliated retail agency organization






35. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






36. A menu or list of items from which guests select various choices and each section is priced seperately






37. Estimated time arrival






38. Hotel keeper- an owner or manger






39. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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40. World Tourism Organization






41. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest






42. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






43. A room occupied by three persons






44. An area set off from a larger room ( usually for sleeping)






45. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






46. Air Transport Association of America






47. Official airline guide






48. American Hotel Lodging Association






49. International trade association of local tour operators






50. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce