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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
'No-Show'
American Plan
TAPC
Tour package
2. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
Double occupancy rate
IATA
Incentive Travel
override
3. Hotel keeper- an owner or manger
Agent
CTC
Guided Tour
Hotelier
4. A fee collected by a govn't for departure from the city or country
Tour Voucher
Departure Tax
override
Upgrade
5. A person with power to act for a principal supplier
Agent
Off-peak
Triple
Best Available
6. A professional travel escort- sent to supervise arrival details
Bed and Breakfast
AAA
Alcove
Courier
7. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Family Plan [Airline]
Quad
NTBA
Hotelier
8. Continental plan - room and continental breakfast only
Upgrade
CP
override
A la Carte
9. Estimated time departure
ETD
Upgrade
Hotelier
Guided Tour
10. Total Quality Management
Family Plan [hotel]
TQM
AAA
AMTRAK
11. American Automobile Association
Off-peak
ETD
CP
AAA
12. An area set off from a larger room ( usually for sleeping)
Twin
CP
Upgrade
Alcove
13. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
European Plan
American Plan
Family Plan [Airline]
CP
14. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Double occupancy rate
Twin
WTO
GMT
15. An AAA affiliated retail agency organization
ATA
NTBA
AAA World Wide Travel
CP
16. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Best Available
Double occupancy rate
CP
Incentive Travel
17. To change to a better class of service or accomodation
American Plan
Upgrade
AAA World Wide Travel
Guided Tour
18. A term referring to the legally published rates of the hotel
Departure Tax
Rack Rate
AHLA
DAPO
19. A room occupied by three persons
AMTRAK
Triple
Quad
Toursim
20. An all inclusive tour offering services for an established price.
All expense tour
A la Carte
ETA
CLIA
21. A flight booked exclusively for a specific group or groups
MAP
CLIA
Charter Flight
TQM
22. Modified American Plan - room and breakfast and either dinner or lunch
override
AMTRAK
American Plan
MAP
23. Official airline guide
Bed and Breakfast
Incentive Travel
OAG
Agent
24. The charge for a better or extra service
REVPAR
Supplement
TAPC
ASTA
25. The International Air Transport Association
Shoulder fare - rate or season
Tour package
IATA
Supplement
26. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
27. Estimated time arrival
TQM
Junior Suite
ASTA
ETA
28. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
IATA
Suite
Service Charge
DAPO
29. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
DAPO
Triple
Hotelier
Incentive Travel
30. Bermuda plan- room and american breakfast daily
ETA
BP
Suite
CTC
31. Large hotel rom with partition dividing bedroom and sitting area
Triple
OAG
Junior Suite
override
32. American Society of Travel Agents
WTO
Upgrade
AHLA
ASTA
33. Do all possible
Twin
AAA
DAPO
A la Carte
34. A room occupied by two persons and having two single beds
Off-peak
Twin
All expense tour
IATA
35. International trade association of local tour operators
American Sightseeing Association
ETA
TQM
ETD
36. A calender period between a peak season and off season usually favored by promotional fare
Courier
Triple
ADR
Shoulder fare - rate or season
37. Trans- Atlantic Passenger Steamship Conference
Hotelier
Agent
TAPC
Incentive Travel
38. Lodging and continental breakfast
Suite
Alcove
Continental Plan
Shoulder fare - rate or season
39. The industries that provide and market services and facilities for pleasure travel
WTO
IATA
Supplement
Toursim
40. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Tour Voucher
CTC
AAA World Wide Travel
AMTRAK
41. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
English breakfast
Guided Tour
CLIA
A la Carte
42. National Tour Brokers Association-trade association of us tour brokers
NTBA
AAA
ATA
English breakfast
43. One or more bedrooms and connecting parlor
All expense tour
CP
Suite
Rack Rate
44. American Hotel Lodging Association
Suite
AHLA
CLIA
Twin
45. Includes a room and English or continental breakfast.
Bed and Breakfast
REVPAR
Departure Tax
ETA
46. Rate Per person in a room shared by two
Family Plan [Airline]
Alcove
Double occupancy rate
BP
47. Federal Aviation Administration - in charge of maintaining safety of airline operations
Agent
DIT
FAA
Hotelier
48. Average daily rate
Family Plan [Airline]
ADR
Junior Suite
Departure Tax
49. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
A la Carte
ETA
Off-peak
Incentive Travel
50. Local escorted sightseeing trip
Double occupancy rate
Guided Tour
NTBA
English breakfast