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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. World Tourism Organization
WTO
ADR
DAPO
DIT
2. A person with power to act for a principal supplier
Agent
Guided Tour
ATA
ADR
3. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
Supplement
Agent
Quad
CTC
4. An area set off from a larger room ( usually for sleeping)
Alcove
DAPO
Tour Voucher
Twin
5. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
Off-peak
Supplement
ETA
Tour package
6. A room that can be occupied by four persons
AAA
Twin
American Sightseeing Association
Quad
7. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
American Plan
AAA World Wide Travel
Junior Suite
8. American Hotel Lodging Association
Alcove
AHLA
Hotelier
AAA
9. Estimated time departure
Junior Suite
Hotelier
MAP
ETD
10. A term referring to the legally published rates of the hotel
Incentive Travel
WTO
Rack Rate
Best Available
11. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
Agent
American Plan
CLIA
TAPC
12. A menu or list of items from which guests select various choices and each section is priced seperately
Guided Tour
Twin
ETA
A la Carte
13. Do all possible
ADR
IATA
DAPO
American Sightseeing Association
14. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
Triple
Best Available
ETA
15. Domestic Independant Tour/ Domestic Inclusive Tour
All expense tour
DIT
Suite
Twin
16. Trans- Atlantic Passenger Steamship Conference
Departure Tax
TAPC
TQM
CP
17. Total Quality Management
Family Plan [Airline]
Departure Tax
Suite
TQM
18. Local escorted sightseeing trip
DIT
Hotelier
Continental Plan
Guided Tour
19. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
GMT
override
Agent
NTBA
20. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Supplement
REVPAR
Tour Voucher
GMT
21. Official airline guide
OAG
Supplement
Bed and Breakfast
REVPAR
22. An AAA affiliated retail agency organization
Double occupancy rate
AHLA
AAA World Wide Travel
Off-peak
23. National Tour Brokers Association-trade association of us tour brokers
NTBA
Family Plan [Airline]
Incentive Travel
ADR
24. Hotel keeper- an owner or manger
Hotelier
AHLA
IATA
ETD
25. Includes a room and English or continental breakfast.
ATA
Bed and Breakfast
Supplement
Upgrade
26. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
DAPO
NTBA
ATA
Tour Voucher
27. International trade association of local tour operators
American Sightseeing Association
Bed and Breakfast
BP
Courier
28. A flight booked exclusively for a specific group or groups
OAG
Charter Flight
American Plan
BP
29. A room occupied by three persons
REVPAR
WTO
Continental Plan
Triple
30. Lodging and continental breakfast
ATA
IATA
AMTRAK
Continental Plan
31. Air Transport Association of America
CTC
ADR
ATA
Charter Flight
32. Modified American Plan - room and breakfast and either dinner or lunch
override
AAA World Wide Travel
MAP
NTBA
33. The charge for a better or extra service
DIT
NTBA
Supplement
American Sightseeing Association
34. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client
Quad
A la Carte
American Sightseeing Association
Service Charge
35. A fee collected by a govn't for departure from the city or country
ETD
override
Charter Flight
Departure Tax
36. American Automobile Association
Agent
Charter Flight
FAA
AAA
37. Average daily rate
A la Carte
Family Plan [hotel]
ADR
Junior Suite
38. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today
Quad
override
European Plan
Family Plan [Airline]
39. One or more bedrooms and connecting parlor
DAPO
Suite
Off-peak
Upgrade
40. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
OAG
Tour Voucher
AMTRAK
TAPC
41. Cruise Lines International Association
Service Charge
Shoulder fare - rate or season
CLIA
Alcove
42. Hotel accommodations with no meals included in the price of the room
TQM
European Plan
Double occupancy rate
ETD
43. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
CTC
DAPO
English breakfast
Alcove
44. The industries that provide and market services and facilities for pleasure travel
ASTA
Best Available
Toursim
Departure Tax
45. To change to a better class of service or accomodation
All expense tour
Upgrade
Supplement
REVPAR
46. Federal Aviation Administration - in charge of maintaining safety of airline operations
Bed and Breakfast
Alcove
FAA
GMT
47. American Society of Travel Agents
DAPO
ASTA
Quad
AMTRAK
48. A professional travel escort- sent to supervise arrival details
TQM
Departure Tax
Toursim
Courier
49. The International Air Transport Association
English breakfast
Tour package
IATA
Tour Voucher
50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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