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Test your basic knowledge |
Hospitality Vocab
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Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Hotel Lodging Association
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AHLA
DAPO
2. Estimated time arrival
ETA
ADR
BP
Supplement
3. American Automobile Association
Agent
Family Plan [Airline]
Alcove
AAA
4. A calender period between a peak season and off season usually favored by promotional fare
American Plan
Shoulder fare - rate or season
AMTRAK
Service Charge
5. A fee collected by a govn't for departure from the city or country
Departure Tax
'No-Show'
DAPO
GMT
6. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
DAPO
Alcove
CTC
Quad
7. Continental plan - room and continental breakfast only
CP
REVPAR
AHLA
Family Plan [Airline]
8. A room occupied by three persons
Agent
ETA
AAA
Triple
9. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing
Double occupancy rate
Incentive Travel
Tour package
ETD
10. A room that can be occupied by four persons
FAA
Quad
DAPO
American Plan
11. Estimated time departure
ETD
DAPO
OAG
IATA
12. The industries that provide and market services and facilities for pleasure travel
American Sightseeing Association
Guided Tour
Tour package
Toursim
13. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world
Triple
English breakfast
GMT
DIT
14. Includes a room and English or continental breakfast.
CP
Toursim
TAPC
Bed and Breakfast
15. A person with power to act for a principal supplier
Rack Rate
Agent
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Supplement
16. A professional travel escort- sent to supervise arrival details
Double occupancy rate
Courier
American Sightseeing Association
'No-Show'
17. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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18. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives
AMTRAK
WTO
override
NTBA
19. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
A la Carte
ATA
WTO
AMTRAK
20. Rate Per person in a room shared by two
GMT
Agent
Double occupancy rate
Off-peak
21. Hotel keeper- an owner or manger
Twin
DIT
Hotelier
OAG
22. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
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Tour Voucher
Toursim
FAA
23. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Family Plan [Airline]
American Plan
English breakfast
ASTA
24. International trade association of local tour operators
TQM
Family Plan [Airline]
Hotelier
American Sightseeing Association
25. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
NTBA
Double occupancy rate
Incentive Travel
European Plan
26. Revenus Per avaliable room
ASTA
ATA
REVPAR
Family Plan [hotel]
27. An AAA affiliated retail agency organization
AMTRAK
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ATA
AAA World Wide Travel
28. The International Air Transport Association
AMTRAK
WTO
IATA
Family Plan [hotel]
29. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
Family Plan [hotel]
AAA World Wide Travel
OAG
Courier
30. A flight booked exclusively for a specific group or groups
Charter Flight
ATA
AMTRAK
Shoulder fare - rate or season
31. An all inclusive tour offering services for an established price.
Continental Plan
All expense tour
Supplement
Guided Tour
32. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
American Plan
European Plan
Continental Plan
Supplement
33. National Tour Brokers Association-trade association of us tour brokers
European Plan
Charter Flight
NTBA
ASTA
34. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available
Off-peak
Best Available
ATA
BP
35. World Tourism Organization
WTO
Triple
IATA
AAA
36. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
ASTA
Off-peak
CLIA
TQM
37. Official airline guide
OAG
Departure Tax
BP
ATA
38. An area set off from a larger room ( usually for sleeping)
DAPO
Alcove
Toursim
REVPAR
39. Modified American Plan - room and breakfast and either dinner or lunch
ADR
Twin
ETD
MAP
40. The charge for a better or extra service
FAA
Shoulder fare - rate or season
Supplement
TAPC
41. Average daily rate
Toursim
European Plan
ADR
Hotelier
42. Bermuda plan- room and american breakfast daily
BP
ATA
Triple
Shoulder fare - rate or season
43. Local escorted sightseeing trip
Departure Tax
Guided Tour
Best Available
ASTA
44. Air Transport Association of America
ATA
Continental Plan
ASTA
Bed and Breakfast
45. American Society of Travel Agents
European Plan
CLIA
ASTA
AAA World Wide Travel
46. To change to a better class of service or accomodation
A la Carte
Suite
Departure Tax
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47. Do all possible
TQM
'No-Show'
DAPO
Departure Tax
48. Federal Aviation Administration - in charge of maintaining safety of airline operations
American Sightseeing Association
AHLA
FAA
A la Carte
49. Large hotel rom with partition dividing bedroom and sitting area
OAG
Shoulder fare - rate or season
Junior Suite
Departure Tax
50. A term referring to the legally published rates of the hotel
Departure Tax
Rack Rate
Courier
TAPC