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Hospitality Vocab

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A room that can be occupied by four persons






2. The International Air Transport Association






3. Local escorted sightseeing trip






4. An area set off from a larger room ( usually for sleeping)






5. Estimated time departure






6. A limited plan of reduced fares for families traveling together. Usually offered mon-friday- rarely available today






7. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce






8. A travel plan Which includes most elements of a vacation such as tranportation - accomodations -and sightseeing






9. To change to a better class of service or accomodation






10. International trade association of local tour operators






11. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled

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12. Estimated time arrival






13. Hotel accommodations with no meals included in the price of the room






14. A promise by a supplier to provide the best possible accommodation for a client requesting the reservation. mean client will pay for the best available






15. Bermuda plan- room and american breakfast daily






16. A menu or list of items from which guests select various choices and each section is priced seperately






17. Domestic Independant Tour/ Domestic Inclusive Tour






18. A calender period between a peak season and off season usually favored by promotional fare






19. Official airline guide






20. Includes a room and English or continental breakfast.






21. A fee collected by a govn't for departure from the city or country






22. A room occupied by three persons






23. The industries that provide and market services and facilities for pleasure travel






24. Total Quality Management






25. Continental plan - room and continental breakfast only






26. Percentage of a hotel or restaurant bill paid by the guest to take the place of a trip - or a travel agents fee charged to the client






27. Air Transport Association of America






28. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage






29. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward






30. Modified American Plan - room and breakfast and either dinner or lunch






31. Extra commissions paid by airlines - wholesalers - suppliers - govn't.etc bonuses or incentives






32. One or more bedrooms and connecting parlor






33. American Hotel Lodging Association






34. Hotel keeper- an owner or manger






35. A person with power to act for a principal supplier






36. A room occupied by two persons and having two single beds






37. National Tour Brokers Association-trade association of us tour brokers






38. Large hotel rom with partition dividing bedroom and sitting area






39. A professional travel escort- sent to supervise arrival details






40. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents






41. Revenus Per avaliable room






42. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains






43. Do all possible






44. Rate Per person in a room shared by two






45. Federal Aviation Administration - in charge of maintaining safety of airline operations






46. An AAA affiliated retail agency organization






47. Grenwich mean time- solar time and used as the basis for calculating standard time for the entire world






48. World Tourism Organization






49. Cruise Lines International Association






50. A flight booked exclusively for a specific group or groups