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Test your basic knowledge |
Hospitality Vocab
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A menu or list of items from which guests select various choices and each section is priced seperately
ADR
'No-Show'
Family Plan [Airline]
A la Carte
2. Modified American Plan - room and breakfast and either dinner or lunch
MAP
FAA
Supplement
AAA World Wide Travel
3. A professional travel escort- sent to supervise arrival details
Continental Plan
Incentive Travel
Courier
Hotelier
4. Certified travel counselor - degree conferred on the completion of a course granted by Institute of Certified Travel Agents- attesting to professional competemce
American Plan
Triple
CTC
AAA
5. Rate Per person in a room shared by two
Double occupancy rate
override
WTO
Hotelier
6. American Hotel Lodging Association
BP
AHLA
ETA
DAPO
7. An area set off from a larger room ( usually for sleeping)
Family Plan [hotel]
Quad
Alcove
IATA
8. A room occupied by two persons and having two single beds
MAP
DAPO
Bed and Breakfast
Twin
9. An AAA affiliated retail agency organization
Upgrade
AAA World Wide Travel
REVPAR
ADR
10. A room that can be occupied by four persons
Charter Flight
FAA
Quad
American Sightseeing Association
11. The industries that provide and market services and facilities for pleasure travel
Toursim
MAP
European Plan
Departure Tax
12. Air Transport Association of America
Departure Tax
ATA
ETD
Incentive Travel
13. National Tour Brokers Association-trade association of us tour brokers
DIT
NTBA
Continental Plan
CLIA
14. Official airline guide
Agent
OAG
Family Plan [Airline]
English breakfast
15. One or more bedrooms and connecting parlor
GMT
Twin
Suite
Courier
16. Lodging and continental breakfast
Tour Voucher
Continental Plan
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GMT
17. Estimated time arrival
TAPC
Agent
ETA
REVPAR
18. In the British Isles and Ireland - includes hot or cold cereal - bacon or ham and eggs - toast butter - jam or marmalade and a beverage
Triple
English breakfast
OAG
Double occupancy rate
19. A term referring to the legally published rates of the hotel
American Plan
Hotelier
Rack Rate
Upgrade
20. International trade association of local tour operators
American Plan
American Sightseeing Association
CLIA
Quad
21. Average daily rate
ADR
AHLA
American Sightseeing Association
DAPO
22. Total Quality Management
IATA
Double occupancy rate
Service Charge
TQM
23. A discounted fare or hotel rate to be applied at a time that is slow season and usually not the busiest
American Sightseeing Association
Off-peak
AAA
Continental Plan
24. Large hotel rom with partition dividing bedroom and sitting area
Junior Suite
Tour package
ETA
ETD
25. The charge for a better or extra service
FAA
Triple
Guided Tour
Supplement
26. A fee collected by a govn't for departure from the city or country
MAP
ASTA
English breakfast
Departure Tax
27. Hotel keeper- an owner or manger
Hotelier
Alcove
Service Charge
AAA
28. Trans- Atlantic Passenger Steamship Conference
Suite
'No-Show'
TAPC
Courier
29. Name used by National Railroad passenger corporation- operates almost all intercity passenger trains
Triple
override
AMTRAK
'No-Show'
30. World Tourism Organization
DIT
WTO
English breakfast
Shoulder fare - rate or season
31. Special family rate policy of hotel which usually provides that no charge is levied for children sharing room with parents
AAA
Family Plan [hotel]
FAA
Bed and Breakfast
32. Continental plan - room and continental breakfast only
Guided Tour
'No-Show'
Toursim
CP
33. An all inclusive tour offering services for an established price.
Service Charge
All expense tour
ETA
Continental Plan
34. A room occupied by three persons
Toursim
Triple
Best Available
Double occupancy rate
35. American Society of Travel Agents
Family Plan [Airline]
ASTA
Tour Voucher
AMTRAK
36. Local escorted sightseeing trip
American Sightseeing Association
Bed and Breakfast
Guided Tour
Service Charge
37. The International Air Transport Association
Toursim
Incentive Travel
Guided Tour
IATA
38. A flight booked exclusively for a specific group or groups
Hotelier
Charter Flight
Twin
GMT
39. Cruise Lines International Association
override
IATA
CLIA
Hotelier
40. Includes a room and English or continental breakfast.
Service Charge
FAA
Bed and Breakfast
CP
41. Revenus Per avaliable room
DIT
override
REVPAR
BP
42. Estimated time departure
DIT
Supplement
ETD
Courier
43. A calender period between a peak season and off season usually favored by promotional fare
Shoulder fare - rate or season
Departure Tax
CTC
Guided Tour
44. Travel offered as a reward by business to employees as an incentive to stimulate sales or as a reward
REVPAR
Incentive Travel
Family Plan [hotel]
Suite
45. Federal Aviation Administration - in charge of maintaining safety of airline operations
FAA
CP
Toursim
DIT
46. Hotel accomidations with three meals daily included in the price of the room. aka ' FULL PENSION'
American Plan
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TAPC
MAP
47. Voucher issues by tour operator to cover payment for sightseeing or entertainment feature client
DIT
Upgrade
Tour Voucher
Off-peak
48. Domestic Independant Tour/ Domestic Inclusive Tour
IATA
All expense tour
DIT
WTO
49. Bermuda plan- room and american breakfast daily
Best Available
Charter Flight
BP
Toursim
50. Guest with confirmed reservation who does not arrive and whose reservation was not cancelled
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