Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sub-department of Food and Beverage. It is headed by a 'chef'.






2. Size - Class - Type - Plan






3. Rate - By level of Service - By level of amenities - Different Rating Systems






4. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






5. Depends on hotel design. Often arbitrary.






6. Room + 'Light' Breakfast






7. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






8. European Plan - Continental Plan - American Plan - Modified American Plan






9. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






10. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






11. Small 'individual' properties that offer personalized service






12. Age of Technology






13. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






14. The number of available rooms is the standard of measurement.






15. An unsold room can never be sold again for that particular night.






16. 1500 rooms or more






17. Provides systems and brand recognition






18. Small independent roadside motels family owned and operated. These are declining in numbers.






19. Room+ breakfast and lunch OR dinner






20. Room Only






21. 11:30 PM- 7:30 AM






22. 3:30 PM- 11:30 PM






23. Freebies given to guests to 'reward' stays






24. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






25. ADR= room sale÷ number of rooms sold






26. Runs the day to day operations for a fee






27. Handles requests for rooms from prospective guest arriving in the future.






28. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






29. Average Daily Rate (ADR); the amount received from each room sold.






30. 7:30 AM-3:30 PM






31. Deals with the production and service of food and beverages. Service and production are two sub-departments






32. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






33. Room+ all three meals






34. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






35. Agriculture Age






36. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






37. 300 rooms or more






38. Goal is to maximize coverage with minimal costs.






39. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






40. Age of Service; Medicine - Banking - education and hotel-keeping






41. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






42. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






43. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






44. You can't please all the people all the time






45. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






46. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






47. From who the money comes- a bank






48. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






49. The place in the lobby where guest-services are managed and coordinated.






50. Refers to any room in which there is more than one person; increases RevPar because of additional charge