Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






2. Small 'individual' properties that offer personalized service






3. Age of Technology






4. European Plan - Continental Plan - American Plan - Modified American Plan






5. 150 to 300 rooms






6. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






7. Special - highly prized single entities.






8. ADR= room sale÷ number of rooms sold






9. Goal is to maximize coverage with minimal costs.






10. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






11. Room+ all three meals






12. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






13. Agriculture Age






14. From who the money comes- a bank






15. 7:30 AM-3:30 PM






16. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






17. Manages the Front Office. Needs technical - math and people skills






18. 1500 rooms or more






19. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






20. Rate - By level of Service - By level of amenities - Different Rating Systems






21. 11:30 PM- 7:30 AM






22. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






23. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






24. The major reason by far that franchisees sign up.






25. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






26. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






27. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






28. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






29. Occupancy= number of rooms sold÷ number of rooms available for sale






30. Refers to any room in which there is more than one person; increases RevPar because of additional charge






31. An unsold room can never be sold again for that particular night.






32. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






33. Age of Service; Medicine - Banking - education and hotel-keeping






34. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






35. Room + 'Light' Breakfast






36. Size - Class - Type - Plan






37. 3:30 PM- 11:30 PM






38. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






39. Runs the day to day operations for a fee






40. You can't please all the people all the time






41. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






42. Depends on hotel design. Often arbitrary.






43. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






44. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






45. The point at which there are neither profits nor losses.






46. Handles requests for rooms from prospective guest arriving in the future.






47. An intermediary between the hotel and the guest who buys the room for the guest






48. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






49. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






50. 100 rooms or less