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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Deals with the production and service of food and beverages. Service and production are two sub-departments
Breakage
Food and Beverage Department
Elastic
Franchising Company
2. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Trophy Hotels
American Plan
Food and Beverage Department
Manger of Guest Services
3. You can't please all the people all the time
Logic of Segmentation
Break-Even Point
Convention
Parties to the Deal
4. Sees the opportunity and puts together the deal
Brand Equity
Floor Numbering
Rooms Manager
Developer
5. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Day Shift
Franchises
Rev Par Equation
Security Department
6. Handles requests for rooms from prospective guest arriving in the future.
Room Reservations
Career Stepping Stones to GM
Brand
Rev Par Equation
7. The number of available rooms is the standard of measurement.
Size
Telephone Department
Boutique Hotels
Solutions to Seasonality
8. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Adjoining or Connecting Rooms
Parties to the Deal
Central Reservation System
Special Characteristics of the Hotel Business
9. Goal is to maximize coverage with minimal costs.
The Old Rooms
Forecast Scheduling
Uniformed Services Department
Telephone Department
10. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Rooms Manager
Forecast Scheduling
Market Segmentation
Food and Beverage Department
11. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Management Company
Floor Numbering
Parties to the Deal
12. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Average Daily Rate Equation
Telephone Department
Double Occupancy
Price Elasticity of Demand
13. Extend Season - Seek New Markets - Location and Mixed Use Development
Room Numbering
Solutions to Seasonality
Cyclical Industry
Central Reservation System
14. Items paid for but not utilized - like meals
Breakage
Career Stepping Stones to GM
Uniformed Services Department
Adjoining or Connecting Rooms
15. Runs the day to day operations for a fee
Logic of Segmentation
Mom-and-pop hotels
Management Company
Large Hotel
16. An intermediary between the hotel and the guest who buys the room for the guest
Segmantation
Non-buyer Guest
Hotel Classes
Floor Numbering
17. Agriculture Age
Manger of Guest Services
Hotel Plans
18th Century
Food Production
18. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Rooms Manager
Small Hotel
Large Hotel
The New Rooms
19. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Logic of Segmentation
Central Reservation System
General Manager (GM)
Elastic
20. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Room Numbering
Brand
The Old Rooms
Inelastic
21. 300 rooms or more
Food Production
19th Century
Incentive Tours
Large Hotel
22. 11:30 PM- 7:30 AM
Hotel Types
Breakage
Graveyard Shift
Mega- Hotel
23. Manages the Front Office. Needs technical - math and people skills
Sales per occupied room
Double Occupancy Equation
Manger of Guest Services
Financier
24. The relationship between revenue per room and the total room inventory available.
Continental Plan
Rev Par (Revenue per Available Room)
Management Contracts
Uniformed Services Department
25. RevPAr= Room revenue÷ number of rooms available for sale
Perishability
Rev Par Equation
Graveyard Shift
SMURF
26. Rate - By level of Service - By level of amenities - Different Rating Systems
Central Reservation System
Mom-and-pop hotels
Food Production
Hotel Classes
27. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Incentive Tours
Logic of Segmentation
Hotel Types
Brand Equity
28. The point at which there are neither profits nor losses.
Day Shift
Break-Even Point
General Manager (GM)
Food and Beverage Department
29. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Occupancy
Management Contracts
Service Department
21st Century
30. A group assembled to promote a common purpose
Double Occupancy
Convention
Uniformed Services Department
Room Numbering
31. Room+ all three meals
American Plan
20th Century
Central Reservation System
Small Hotel
32. Special - highly prized single entities.
Incentive Tours
Perishability
Housekeeping Department
Rev Par Equation
33. Depends on hotel design. Often arbitrary.
Segmantation
Swing Shift
Room Numbering
20th Century
34. Individual - group - REIT etc..
Food Production
Equity/ Ownership
Front Office
Rev Par (Revenue per Available Room)
35. ADR= room sale÷ number of rooms sold
Mom-and-pop hotels
Average Daily Rate Equation
Management Company
Large Hotel
36. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Room Numbering
Special Characteristics of the Hotel Business
Non-buyer Guest
Housekeeping Department
37. Small independent roadside motels family owned and operated. These are declining in numbers.
Mom-and-pop hotels
Incentive Tours
Rooms Manager
Franchises
38. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Large Hotel
The New Rooms
General Manager (GM)
Convention
39. Size - Class - Type - Plan
Large Hotel
19th Century
Breakage
Hotel Classifications
40. The major reason by far that franchisees sign up.
Management Company
The New Rooms
Real Estate Investment Trusts (REITs)
Central Reservation System
41. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
General Manager (GM)
Trophy Hotels
Franchises
42. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Average Daily Rate Equation
Service Department
Equity/ Ownership
43. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
SMURF
Mom-and-pop hotels
Boutique Hotels
Preferred Guest Programs (PGPs)
44. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Hotel Types
Convention
Brand
Concierge
45. The place in the lobby where guest-services are managed and coordinated.
18th Century
Front Office
Concierge
Cyclical Industry
46. European Plan - Continental Plan - American Plan - Modified American Plan
21st Century
Chains
Hotel Plans
Inelastic
47. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Occupancy Equation
Uniformed Services Department
Security Department
Parties to the Deal
48. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Career Stepping Stones to GM
Double Occupancy Equation
Graveyard Shift
The New Rooms
49. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Management Contracts
Solutions to Seasonality
Price Elasticity of Demand
Central Reservation System
50. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Front Office
Franchises
Cyclical Industry
Adjoining or Connecting Rooms