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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The point at which there are neither profits nor losses.






2. Size - Class - Type - Plan






3. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






4. An intermediary between the hotel and the guest who buys the room for the guest






5. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






6. The major reason by far that franchisees sign up.






7. Age of Technology






8. 100 rooms or less






9. Extend Season - Seek New Markets - Location and Mixed Use Development






10. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






11. Sub-department of Food and Beverage. It is headed by a 'chef'.






12. Depends on hotel design. Often arbitrary.






13. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






14. Runs the day to day operations for a fee






15. Sees the opportunity and puts together the deal






16. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






17. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






18. Freebies given to guests to 'reward' stays






19. 'Keeper of the Keys' - provides services from A-Z.






20. ADR= room sale÷ number of rooms sold






21. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






22. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






23. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






24. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






25. The relationship between revenue per room and the total room inventory available.






26. Room + 'Light' Breakfast






27. Items paid for but not utilized - like meals






28. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






29. Average Daily Rate (ADR); the amount received from each room sold.






30. Manages the Front Office. Needs technical - math and people skills






31. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






32. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






33. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






34. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






35. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






36. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






37. 3:30 PM- 11:30 PM






38. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






39. Goal is to maximize coverage with minimal costs.






40. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






41. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






42. 300 rooms or more






43. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






44. Room+ all three meals






45. An unsold room can never be sold again for that particular night.






46. Refers to any room in which there is more than one person; increases RevPar because of additional charge






47. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






48. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






49. 1500 rooms or more






50. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality







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