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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 7:30 AM-3:30 PM
Career Stepping Stones to GM
Day Shift
Food and Beverage Department
Hotel Plans
2. 11:30 PM- 7:30 AM
Management Contracts
Logic of Segmentation
Graveyard Shift
Day Shift
3. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Front Office
Cyclical Industry
Leases
Sales per occupied room
4. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Rev Par Equation
Chains
Occupancy Equation
Trophy Hotels
5. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Security Department
Manger of Guest Services
Floor Numbering
Boutique Hotels
6. An unsold room can never be sold again for that particular night.
Management Contracts
Breakage
Housekeeping Department
Perishability
7. The place in the lobby where guest-services are managed and coordinated.
Solutions to Seasonality
Front Office
Service Department
Double Occupancy Equation
8. 100 rooms or less
Small Hotel
The Old Rooms
Occupancy Equation
Franchises
9. Depends on hotel design. Often arbitrary.
Real Estate Investment Trusts (REITs)
Modified American Plan
Double Occupancy
Room Numbering
10. Runs the day to day operations for a fee
Service Department
Chains
Management Company
Modified American Plan
11. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
Segmantation
Market Segmentation
Inelastic
12. Small independent roadside motels family owned and operated. These are declining in numbers.
Mom-and-pop hotels
Equity/ Ownership
Financier
Occupancy Equation
13. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Adjoining or Connecting Rooms
Graveyard Shift
Modified American Plan
Security Department
14. Sees the opportunity and puts together the deal
Solutions to Seasonality
Telephone Department
Service Department
Developer
15. Average Daily Rate (ADR); the amount received from each room sold.
Uniformed Services Department
Sales per occupied room
General Manager (GM)
Franchising Company
16. ADR= room sale÷ number of rooms sold
Average Daily Rate Equation
Continental Plan
Manger of Guest Services
Leases
17. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Security Department
Elastic
Solutions to Seasonality
Food and Beverage Department
18. The major reason by far that franchisees sign up.
Solutions to Seasonality
Central Reservation System
SMURF
Price Elasticity of Demand
19. Occupancy= number of rooms sold÷ number of rooms available for sale
Segmantation
Occupancy Equation
Room Reservations
Franchising Company
20. Rate - By level of Service - By level of amenities - Different Rating Systems
Mom-and-pop hotels
Inelastic
Hotel Classes
Service Department
21. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Parties to the Deal
Occupancy
Food Production
Adjoining or Connecting Rooms
22. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Housekeeping Department
Chains
Swing Shift
Market Segmentation
23. Individual - group - REIT etc..
Rev Par Equation
Equity/ Ownership
Financier
Hotel Classes
24. You can't please all the people all the time
Brand
Manger of Guest Services
Logic of Segmentation
Trophy Hotels
25. Agriculture Age
18th Century
Floor Numbering
Modified American Plan
Service Department
26. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Market Segmentation
Medium Hotel
Size
Modified American Plan
27. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Small Hotel
Sales per occupied room
Equity/ Ownership
Parties to the Deal
28. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Day Shift
General Manager (GM)
Inelastic
Management Contracts
29. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Equity/ Ownership
Trophy Hotels
Breakage
Solutions to Seasonality
30. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Mom-and-pop hotels
The Old Rooms
Occupancy Equation
Sales per occupied room
31. Room + 'Light' Breakfast
Continental Plan
Floor Numbering
European Plan
Special Characteristics of the Hotel Business
32. Special - highly prized single entities.
Incentive Tours
19th Century
SMURF
Brand
33. Room+ breakfast and lunch OR dinner
Manger of Guest Services
Inelastic
Rev Par (Revenue per Available Room)
Modified American Plan
34. The relationship between revenue per room and the total room inventory available.
Rev Par (Revenue per Available Room)
Cyclical Industry
The New Rooms
Hotel Types
35. 300 rooms or more
Large Hotel
Mega- Hotel
Adjoining or Connecting Rooms
Security Department
36. Size - Class - Type - Plan
Occupancy Equation
Hotel Classifications
Leases
Inelastic
37. Handles requests for rooms from prospective guest arriving in the future.
Management Contracts
Equity/ Ownership
Hotel Types
Room Reservations
38. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Solutions to Seasonality
Equity/ Ownership
The New Rooms
Inelastic
39. A group assembled to promote a common purpose
Convention
18th Century
Solutions to Seasonality
Franchising Company
40. 1500 rooms or more
European Plan
Management Contracts
SMURF
Mega- Hotel
41. 150 to 300 rooms
Consortia and Membership Organizations/ Referral Groups
Medium Hotel
Concierge
Trophy Hotels
42. Age of Service; Medicine - Banking - education and hotel-keeping
Double Occupancy Equation
Real Estate Investment Trusts (REITs)
Segmantation
20th Century
43. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Real Estate Investment Trusts (REITs)
Special Characteristics of the Hotel Business
European Plan
Break-Even Point
44. Industrial Age
Security Department
Mega- Hotel
19th Century
Break-Even Point
45. Manages the Front Office. Needs technical - math and people skills
19th Century
Food and Beverage Department
Consortia and Membership Organizations/ Referral Groups
Manger of Guest Services
46. Room+ all three meals
Size
American Plan
General Manager (GM)
SMURF
47. Refers to any room in which there is more than one person; increases RevPar because of additional charge
American Plan
Double Occupancy
Parties to the Deal
Large Hotel
48. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Management Company
Solutions to Seasonality
Segmantation
Logic of Segmentation
49. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Continental Plan
Brand Equity
Occupancy Equation
Incentive Tours
50. Items paid for but not utilized - like meals
Preferred Guest Programs (PGPs)
Breakage
Rev Par (Revenue per Available Room)
Floor Numbering