Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Agriculture Age






2. Handles requests for rooms from prospective guest arriving in the future.






3. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






4. Average Daily Rate (ADR); the amount received from each room sold.






5. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






6. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






7. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






8. Freebies given to guests to 'reward' stays






9. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






10. An unsold room can never be sold again for that particular night.






11. Room Only






12. Special - highly prized single entities.






13. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






14. Runs the day to day operations for a fee






15. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






16. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






17. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






18. The point at which there are neither profits nor losses.






19. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






20. The relationship between revenue per room and the total room inventory available.






21. 300 rooms or more






22. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






23. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






24. You can't please all the people all the time






25. Manages the Front Office. Needs technical - math and people skills






26. 1500 rooms or more






27. 100 rooms or less






28. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






29. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






30. The major reason by far that franchisees sign up.






31. Age of Service; Medicine - Banking - education and hotel-keeping






32. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






33. The place in the lobby where guest-services are managed and coordinated.






34. 150 to 300 rooms






35. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






36. Refers to any room in which there is more than one person; increases RevPar because of additional charge






37. Industrial Age






38. Deals with the production and service of food and beverages. Service and production are two sub-departments






39. 11:30 PM- 7:30 AM






40. Rate - By level of Service - By level of amenities - Different Rating Systems






41. Small independent roadside motels family owned and operated. These are declining in numbers.






42. Small 'individual' properties that offer personalized service






43. 7:30 AM-3:30 PM






44. 'Keeper of the Keys' - provides services from A-Z.






45. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






46. Items paid for but not utilized - like meals






47. Room+ all three meals






48. Room+ breakfast and lunch OR dinner






49. European Plan - Continental Plan - American Plan - Modified American Plan






50. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly