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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






2. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






3. Handles requests for rooms from prospective guest arriving in the future.






4. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






5. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






6. 150 to 300 rooms






7. Room+ all three meals






8. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






9. Freebies given to guests to 'reward' stays






10. Small independent roadside motels family owned and operated. These are declining in numbers.






11. The number of available rooms is the standard of measurement.






12. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






13. Room+ breakfast and lunch OR dinner






14. You can't please all the people all the time






15. A group assembled to promote a common purpose






16. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






17. From who the money comes- a bank






18. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






19. Sub-department of Food and Beverage. It is headed by a 'chef'.






20. 11:30 PM- 7:30 AM






21. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






22. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






23. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






24. The relationship between revenue per room and the total room inventory available.






25. Rate - By level of Service - By level of amenities - Different Rating Systems






26. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






27. Manages the Front Office. Needs technical - math and people skills






28. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






29. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






30. 'Keeper of the Keys' - provides services from A-Z.






31. 7:30 AM-3:30 PM






32. Industrial Age






33. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






34. The place in the lobby where guest-services are managed and coordinated.






35. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






36. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






37. 100 rooms or less






38. Inside rooms - odd shaped - small - of many types - sharing bathrooms






39. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






40. Deals with the production and service of food and beverages. Service and production are two sub-departments






41. Occupancy= number of rooms sold÷ number of rooms available for sale






42. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






43. Depends on hotel design. Often arbitrary.






44. Extend Season - Seek New Markets - Location and Mixed Use Development






45. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






46. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






47. Individual - group - REIT etc..






48. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






49. Room Only






50. Age of Technology