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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 300 rooms or more
Central Reservation System
Cyclical Industry
18th Century
Large Hotel
2. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Franchises
Special Characteristics of the Hotel Business
Rooms Manager
Small Hotel
3. The place in the lobby where guest-services are managed and coordinated.
Front Office
Hotel Types
SMURF
Developer
4. Room + 'Light' Breakfast
Solutions to Seasonality
Franchising Company
Continental Plan
19th Century
5. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Food and Beverage Department
General Manager (GM)
Occupancy Equation
Elastic
6. 11:30 PM- 7:30 AM
Occupancy Equation
Chains
Graveyard Shift
Sales per occupied room
7. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Medium Hotel
The Old Rooms
18th Century
Career Stepping Stones to GM
8. Deals with the production and service of food and beverages. Service and production are two sub-departments
Financier
Uniformed Services Department
Double Occupancy Equation
Food and Beverage Department
9. 100 rooms or less
Convention
Front Office
Small Hotel
Leases
10. Freebies given to guests to 'reward' stays
The Old Rooms
Preferred Guest Programs (PGPs)
Market Segmentation
Cyclical Industry
11. 7:30 AM-3:30 PM
Rev Par Equation
Day Shift
Real Estate Investment Trusts (REITs)
Uniformed Services Department
12. A group assembled to promote a common purpose
Preferred Guest Programs (PGPs)
Convention
Trophy Hotels
Price Elasticity of Demand
13. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Hotel Classes
Inelastic
Equity/ Ownership
Preferred Guest Programs (PGPs)
14. Room+ all three meals
Mega- Hotel
Double Occupancy Equation
Incentive Tours
American Plan
15. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy
Elastic
Inelastic
Double Occupancy Equation
16. Runs the day to day operations for a fee
Management Company
Non-buyer Guest
Hotel Plans
Day Shift
17. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Hotel Classes
Telephone Department
Convention
Continental Plan
18. 150 to 300 rooms
Rooms Manager
Medium Hotel
Preferred Guest Programs (PGPs)
Equity/ Ownership
19. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Solutions to Seasonality
Breakage
Occupancy
Cyclical Industry
20. Sub-department of Food and Beverage. It is headed by a 'chef'.
Large Hotel
Occupancy Equation
Food Production
Telephone Department
21. An intermediary between the hotel and the guest who buys the room for the guest
General Manager (GM)
Career Stepping Stones to GM
Mega- Hotel
Non-buyer Guest
22. Age of Service; Medicine - Banking - education and hotel-keeping
Management Contracts
Rev Par Equation
Forecast Scheduling
20th Century
23. 3:30 PM- 11:30 PM
Swing Shift
Day Shift
Cyclical Industry
Room Reservations
24. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Hotel Classifications
Leases
Parties to the Deal
Size
25. Individual - group - REIT etc..
Market Segmentation
Franchises
Equity/ Ownership
Rooms Manager
26. ADR= room sale÷ number of rooms sold
Developer
The Old Rooms
Average Daily Rate Equation
Large Hotel
27. RevPAr= Room revenue÷ number of rooms available for sale
Room Reservations
Management Contracts
The New Rooms
Rev Par Equation
28. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Small Hotel
Trophy Hotels
Hotel Classes
Mom-and-pop hotels
29. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Uniformed Services Department
Sales per occupied room
Hotel Plans
Incentive Tours
30. Rate - By level of Service - By level of amenities - Different Rating Systems
Forecast Scheduling
Segmantation
Hotel Classes
Hotel Classifications
31. Extend Season - Seek New Markets - Location and Mixed Use Development
Solutions to Seasonality
Housekeeping Department
Adjoining or Connecting Rooms
Rev Par Equation
32. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
Food and Beverage Department
Graveyard Shift
Medium Hotel
33. Goal is to maximize coverage with minimal costs.
Breakage
The New Rooms
Rev Par (Revenue per Available Room)
Forecast Scheduling
34. Manages the Front Office. Needs technical - math and people skills
Equity/ Ownership
Manger of Guest Services
Boutique Hotels
Day Shift
35. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Solutions to Seasonality
Career Stepping Stones to GM
Franchises
Consortia and Membership Organizations/ Referral Groups
36. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
19th Century
American Plan
Rooms Manager
Non-buyer Guest
37. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
General Manager (GM)
Inelastic
Price Elasticity of Demand
Developer
38. Depends on hotel design. Often arbitrary.
Concierge
Franchises
Management Contracts
Room Numbering
39. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Medium Hotel
Rooms Manager
Brand
Occupancy Equation
40. You can't please all the people all the time
Security Department
Logic of Segmentation
Double Occupancy
Day Shift
41. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Cyclical Industry
The New Rooms
Mom-and-pop hotels
Hotel Types
42. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Brand
Leases
Small Hotel
Day Shift
43. An unsold room can never be sold again for that particular night.
Hotel Plans
Telephone Department
Perishability
Market Segmentation
44. The number of available rooms is the standard of measurement.
Size
Modified American Plan
Incentive Tours
SMURF
45. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
General Manager (GM)
European Plan
Floor Numbering
Occupancy
46. The major reason by far that franchisees sign up.
Average Daily Rate Equation
Inelastic
The Old Rooms
Central Reservation System
47. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Sales per occupied room
Hotel Classes
Housekeeping Department
Mom-and-pop hotels
48. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Leases
Swing Shift
Segmantation
Franchises
49. European Plan - Continental Plan - American Plan - Modified American Plan
Developer
Management Company
Hotel Plans
Occupancy
50. Agriculture Age
Solutions to Seasonality
Hotel Classes
Rev Par (Revenue per Available Room)
18th Century