Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






2. The point at which there are neither profits nor losses.






3. Age of Service; Medicine - Banking - education and hotel-keeping






4. Average Daily Rate (ADR); the amount received from each room sold.






5. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






6. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






7. The relationship between revenue per room and the total room inventory available.






8. The place in the lobby where guest-services are managed and coordinated.






9. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






10. Deals with the production and service of food and beverages. Service and production are two sub-departments






11. 1500 rooms or more






12. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






13. 11:30 PM- 7:30 AM






14. Runs the day to day operations for a fee






15. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






16. The major reason by far that franchisees sign up.






17. 3:30 PM- 11:30 PM






18. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






19. Occupancy= number of rooms sold÷ number of rooms available for sale






20. 100 rooms or less






21. You can't please all the people all the time






22. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






23. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






24. Rate - By level of Service - By level of amenities - Different Rating Systems






25. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






26. Room + 'Light' Breakfast






27. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






28. European Plan - Continental Plan - American Plan - Modified American Plan






29. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






30. 7:30 AM-3:30 PM






31. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






32. Industrial Age






33. ADR= room sale÷ number of rooms sold






34. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






35. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






36. Sub-department of Food and Beverage. It is headed by a 'chef'.






37. Extend Season - Seek New Markets - Location and Mixed Use Development






38. Manages the Front Office. Needs technical - math and people skills






39. A group assembled to promote a common purpose






40. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






41. Sees the opportunity and puts together the deal






42. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






43. An unsold room can never be sold again for that particular night.






44. The number of available rooms is the standard of measurement.






45. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






46. 300 rooms or more






47. Individual - group - REIT etc..






48. Size - Class - Type - Plan






49. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






50. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee