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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
Central Reservation System
20th Century
Elastic
2. Small 'individual' properties that offer personalized service
Small Hotel
Size
Sales per occupied room
Boutique Hotels
3. Age of Technology
Break-Even Point
Room Reservations
Boutique Hotels
21st Century
4. European Plan - Continental Plan - American Plan - Modified American Plan
Continental Plan
Double Occupancy Equation
Hotel Plans
Real Estate Investment Trusts (REITs)
5. 150 to 300 rooms
Equity/ Ownership
Medium Hotel
Price Elasticity of Demand
Perishability
6. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Large Hotel
Food Production
Mom-and-pop hotels
Cyclical Industry
7. Special - highly prized single entities.
Size
Incentive Tours
Modified American Plan
Cyclical Industry
8. ADR= room sale÷ number of rooms sold
Average Daily Rate Equation
Forecast Scheduling
Franchising Company
Developer
9. Goal is to maximize coverage with minimal costs.
Forecast Scheduling
Housekeeping Department
Sales per occupied room
Day Shift
10. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Financier
Career Stepping Stones to GM
Graveyard Shift
Perishability
11. Room+ all three meals
Adjoining or Connecting Rooms
Day Shift
American Plan
Mega- Hotel
12. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Management Contracts
Average Daily Rate Equation
Parties to the Deal
18th Century
13. Agriculture Age
Mom-and-pop hotels
Consortia and Membership Organizations/ Referral Groups
Room Reservations
18th Century
14. From who the money comes- a bank
Double Occupancy Equation
Food Production
Cyclical Industry
Financier
15. 7:30 AM-3:30 PM
Small Hotel
Food Production
Day Shift
Adjoining or Connecting Rooms
16. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Chains
Telephone Department
Management Contracts
Rev Par Equation
17. Manages the Front Office. Needs technical - math and people skills
Preferred Guest Programs (PGPs)
Manger of Guest Services
Hotel Classifications
American Plan
18. 1500 rooms or more
Mega- Hotel
Average Daily Rate Equation
Modified American Plan
Consortia and Membership Organizations/ Referral Groups
19. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Food and Beverage Department
Developer
Incentive Tours
The New Rooms
20. Rate - By level of Service - By level of amenities - Different Rating Systems
Trophy Hotels
Housekeeping Department
Hotel Classes
Day Shift
21. 11:30 PM- 7:30 AM
Breakage
Graveyard Shift
Occupancy
The Old Rooms
22. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Adjoining or Connecting Rooms
Real Estate Investment Trusts (REITs)
Segmantation
Housekeeping Department
23. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Inelastic
Mom-and-pop hotels
Financier
Double Occupancy Equation
24. The major reason by far that franchisees sign up.
Central Reservation System
Developer
Financier
Rooms Manager
25. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Front Office
Price Elasticity of Demand
19th Century
Break-Even Point
26. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Franchises
Room Numbering
18th Century
Consortia and Membership Organizations/ Referral Groups
27. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Day Shift
Forecast Scheduling
Brand Equity
Occupancy
28. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Convention
Rooms Manager
Occupancy
Medium Hotel
29. Occupancy= number of rooms sold÷ number of rooms available for sale
Boutique Hotels
Room Reservations
Graveyard Shift
Occupancy Equation
30. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy
Floor Numbering
Breakage
Franchises
31. An unsold room can never be sold again for that particular night.
Concierge
Perishability
Rev Par (Revenue per Available Room)
SMURF
32. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Forecast Scheduling
Special Characteristics of the Hotel Business
Sales per occupied room
Equity/ Ownership
33. Age of Service; Medicine - Banking - education and hotel-keeping
Market Segmentation
The New Rooms
20th Century
Financier
34. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Chains
Break-Even Point
Rev Par Equation
Developer
35. Room + 'Light' Breakfast
Continental Plan
The New Rooms
Room Reservations
Food Production
36. Size - Class - Type - Plan
Hotel Classifications
SMURF
Perishability
Manger of Guest Services
37. 3:30 PM- 11:30 PM
Incentive Tours
Room Numbering
Equity/ Ownership
Swing Shift
38. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Inelastic
Trophy Hotels
Consortia and Membership Organizations/ Referral Groups
Uniformed Services Department
39. Runs the day to day operations for a fee
Management Company
Segmantation
General Manager (GM)
19th Century
40. You can't please all the people all the time
Hotel Classes
Management Company
Logic of Segmentation
Rooms Manager
41. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Sales per occupied room
19th Century
Continental Plan
Leases
42. Depends on hotel design. Often arbitrary.
Graveyard Shift
Elastic
Room Numbering
Floor Numbering
43. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Trophy Hotels
Size
Price Elasticity of Demand
SMURF
44. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Leases
Solutions to Seasonality
Real Estate Investment Trusts (REITs)
Floor Numbering
45. The point at which there are neither profits nor losses.
Developer
18th Century
Break-Even Point
Cyclical Industry
46. Handles requests for rooms from prospective guest arriving in the future.
Segmantation
Occupancy
Preferred Guest Programs (PGPs)
Room Reservations
47. An intermediary between the hotel and the guest who buys the room for the guest
Non-buyer Guest
Elastic
19th Century
Double Occupancy Equation
48. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
General Manager (GM)
Preferred Guest Programs (PGPs)
Rooms Manager
Graveyard Shift
49. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Adjoining or Connecting Rooms
Mega- Hotel
Real Estate Investment Trusts (REITs)
Price Elasticity of Demand
50. 100 rooms or less
Continental Plan
Break-Even Point
Small Hotel
Perishability