Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 11:30 PM- 7:30 AM






2. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






3. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






4. Size - Class - Type - Plan






5. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






6. Agriculture Age






7. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






8. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






9. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






10. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






11. Provides systems and brand recognition






12. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






13. 3:30 PM- 11:30 PM






14. The major reason by far that franchisees sign up.






15. Industrial Age






16. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






17. 1500 rooms or more






18. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






19. 300 rooms or more






20. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






21. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






22. RevPAr= Room revenue÷ number of rooms available for sale






23. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






24. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






25. The number of available rooms is the standard of measurement.






26. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






27. Rate - By level of Service - By level of amenities - Different Rating Systems






28. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






29. Extend Season - Seek New Markets - Location and Mixed Use Development






30. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






31. An intermediary between the hotel and the guest who buys the room for the guest






32. Freebies given to guests to 'reward' stays






33. Room Only






34. Sub-department of Food and Beverage. It is headed by a 'chef'.






35. Room+ all three meals






36. The place in the lobby where guest-services are managed and coordinated.






37. Depends on hotel design. Often arbitrary.






38. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






39. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






40. 150 to 300 rooms






41. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






42. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






43. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






44. Inside rooms - odd shaped - small - of many types - sharing bathrooms






45. Age of Technology






46. Small 'individual' properties that offer personalized service






47. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






48. Room + 'Light' Breakfast






49. From who the money comes- a bank






50. Room+ breakfast and lunch OR dinner