Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






2. Average Daily Rate (ADR); the amount received from each room sold.






3. 150 to 300 rooms






4. European Plan - Continental Plan - American Plan - Modified American Plan






5. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






6. Sees the opportunity and puts together the deal






7. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






8. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






9. Small 'individual' properties that offer personalized service






10. Room + 'Light' Breakfast






11. Inside rooms - odd shaped - small - of many types - sharing bathrooms






12. Small independent roadside motels family owned and operated. These are declining in numbers.






13. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






14. 11:30 PM- 7:30 AM






15. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






16. Freebies given to guests to 'reward' stays






17. Items paid for but not utilized - like meals






18. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






19. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






20. 300 rooms or more






21. You can't please all the people all the time






22. Size - Class - Type - Plan






23. Agriculture Age






24. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






25. Room Only






26. The relationship between revenue per room and the total room inventory available.






27. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






28. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






29. A group assembled to promote a common purpose






30. Depends on hotel design. Often arbitrary.






31. Special - highly prized single entities.






32. Goal is to maximize coverage with minimal costs.






33. Deals with the production and service of food and beverages. Service and production are two sub-departments






34. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






35. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






36. 'Keeper of the Keys' - provides services from A-Z.






37. Industrial Age






38. Occupancy= number of rooms sold÷ number of rooms available for sale






39. Age of Service; Medicine - Banking - education and hotel-keeping






40. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






41. Refers to any room in which there is more than one person; increases RevPar because of additional charge






42. An intermediary between the hotel and the guest who buys the room for the guest






43. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






44. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






45. An unsold room can never be sold again for that particular night.






46. The major reason by far that franchisees sign up.






47. 1500 rooms or more






48. 7:30 AM-3:30 PM






49. The number of available rooms is the standard of measurement.






50. 100 rooms or less