Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special - highly prized single entities.






2. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






3. 'Keeper of the Keys' - provides services from A-Z.






4. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






5. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






6. Small independent roadside motels family owned and operated. These are declining in numbers.






7. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






8. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






9. A group assembled to promote a common purpose






10. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






11. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






12. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






13. 100 rooms or less






14. 150 to 300 rooms






15. Room+ all three meals






16. Sees the opportunity and puts together the deal






17. ADR= room sale÷ number of rooms sold






18. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






19. 300 rooms or more






20. The major reason by far that franchisees sign up.






21. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






22. Small 'individual' properties that offer personalized service






23. The number of available rooms is the standard of measurement.






24. Occupancy= number of rooms sold÷ number of rooms available for sale






25. Age of Technology






26. Agriculture Age






27. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






28. 11:30 PM- 7:30 AM






29. Industrial Age






30. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






31. Room + 'Light' Breakfast






32. European Plan - Continental Plan - American Plan - Modified American Plan






33. Handles requests for rooms from prospective guest arriving in the future.






34. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






35. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






36. Refers to any room in which there is more than one person; increases RevPar because of additional charge






37. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






38. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






39. An unsold room can never be sold again for that particular night.






40. Depends on hotel design. Often arbitrary.






41. Room Only






42. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






43. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






44. 7:30 AM-3:30 PM






45. Items paid for but not utilized - like meals






46. Goal is to maximize coverage with minimal costs.






47. 1500 rooms or more






48. Provides systems and brand recognition






49. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






50. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied