Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






2. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






3. RevPAr= Room revenue÷ number of rooms available for sale






4. You can't please all the people all the time






5. 3:30 PM- 11:30 PM






6. An unsold room can never be sold again for that particular night.






7. Refers to any room in which there is more than one person; increases RevPar because of additional charge






8. Room+ breakfast and lunch OR dinner






9. Manages the Front Office. Needs technical - math and people skills






10. 300 rooms or more






11. Age of Technology






12. Deals with the production and service of food and beverages. Service and production are two sub-departments






13. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






14. Room + 'Light' Breakfast






15. A group assembled to promote a common purpose






16. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






17. Small 'individual' properties that offer personalized service






18. Size - Class - Type - Plan






19. Inside rooms - odd shaped - small - of many types - sharing bathrooms






20. Freebies given to guests to 'reward' stays






21. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






22. Age of Service; Medicine - Banking - education and hotel-keeping






23. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






24. Individual - group - REIT etc..






25. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






26. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






27. The relationship between revenue per room and the total room inventory available.






28. The major reason by far that franchisees sign up.






29. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






30. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






31. Goal is to maximize coverage with minimal costs.






32. 1500 rooms or more






33. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






34. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






35. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






36. 150 to 300 rooms






37. European Plan - Continental Plan - American Plan - Modified American Plan






38. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






39. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






40. 7:30 AM-3:30 PM






41. Average Daily Rate (ADR); the amount received from each room sold.






42. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






43. Room Only






44. Occupancy= number of rooms sold÷ number of rooms available for sale






45. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






46. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






47. Industrial Age






48. Room+ all three meals






49. Rate - By level of Service - By level of amenities - Different Rating Systems






50. Change prices- demand is static - True only for a LIMITED range of products - business traveler.