Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provides systems and brand recognition






2. Room+ breakfast and lunch OR dinner






3. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






4. Room + 'Light' Breakfast






5. Sub-department of Food and Beverage. It is headed by a 'chef'.






6. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






7. 11:30 PM- 7:30 AM






8. Inside rooms - odd shaped - small - of many types - sharing bathrooms






9. Rate - By level of Service - By level of amenities - Different Rating Systems






10. The major reason by far that franchisees sign up.






11. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






12. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






13. Average Daily Rate (ADR); the amount received from each room sold.






14. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






15. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






16. Small 'individual' properties that offer personalized service






17. Goal is to maximize coverage with minimal costs.






18. 1500 rooms or more






19. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






20. Sees the opportunity and puts together the deal






21. You can't please all the people all the time






22. Age of Technology






23. A group assembled to promote a common purpose






24. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






25. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






26. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






27. 3:30 PM- 11:30 PM






28. The relationship between revenue per room and the total room inventory available.






29. Deals with the production and service of food and beverages. Service and production are two sub-departments






30. Items paid for but not utilized - like meals






31. ADR= room sale÷ number of rooms sold






32. Industrial Age






33. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






34. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






35. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






36. Agriculture Age






37. Handles requests for rooms from prospective guest arriving in the future.






38. Freebies given to guests to 'reward' stays






39. Extend Season - Seek New Markets - Location and Mixed Use Development






40. Manages the Front Office. Needs technical - math and people skills






41. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






42. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






43. The number of available rooms is the standard of measurement.






44. Occupancy= number of rooms sold÷ number of rooms available for sale






45. An intermediary between the hotel and the guest who buys the room for the guest






46. Individual - group - REIT etc..






47. 7:30 AM-3:30 PM






48. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






49. RevPAr= Room revenue÷ number of rooms available for sale






50. Depends on hotel design. Often arbitrary.