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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Brand
Hotel Classifications
Perishability
Telephone Department
2. 300 rooms or more
Swing Shift
Medium Hotel
Small Hotel
Large Hotel
3. 7:30 AM-3:30 PM
European Plan
Service Department
Day Shift
Large Hotel
4. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
The Old Rooms
Non-buyer Guest
Forecast Scheduling
Cyclical Industry
5. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Franchises
Mega- Hotel
Modified American Plan
Security Department
6. You can't please all the people all the time
Equity/ Ownership
Room Reservations
Hotel Plans
Logic of Segmentation
7. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Room Reservations
Adjoining or Connecting Rooms
Security Department
19th Century
8. 150 to 300 rooms
Incentive Tours
Medium Hotel
Room Numbering
Service Department
9. Age of Technology
Medium Hotel
Graveyard Shift
21st Century
Boutique Hotels
10. Occupancy= number of rooms sold÷ number of rooms available for sale
Mom-and-pop hotels
Occupancy Equation
Large Hotel
18th Century
11. Average Daily Rate (ADR); the amount received from each room sold.
Concierge
Food and Beverage Department
Price Elasticity of Demand
Sales per occupied room
12. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Non-buyer Guest
Mom-and-pop hotels
SMURF
Uniformed Services Department
13. The relationship between revenue per room and the total room inventory available.
Developer
American Plan
Rev Par (Revenue per Available Room)
Trophy Hotels
14. 1500 rooms or more
Occupancy
Mega- Hotel
Food Production
Forecast Scheduling
15. Deals with the production and service of food and beverages. Service and production are two sub-departments
Adjoining or Connecting Rooms
Food and Beverage Department
Logic of Segmentation
Rev Par (Revenue per Available Room)
16. The point at which there are neither profits nor losses.
Graveyard Shift
Food Production
Break-Even Point
Modified American Plan
17. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Swing Shift
Break-Even Point
Price Elasticity of Demand
Service Department
18. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Chains
Double Occupancy Equation
Consortia and Membership Organizations/ Referral Groups
Trophy Hotels
19. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
Rooms Manager
Uniformed Services Department
Career Stepping Stones to GM
20. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
The New Rooms
General Manager (GM)
Special Characteristics of the Hotel Business
Hotel Types
21. Individual - group - REIT etc..
Food Production
Real Estate Investment Trusts (REITs)
Equity/ Ownership
Graveyard Shift
22. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
SMURF
Brand Equity
Real Estate Investment Trusts (REITs)
Market Segmentation
23. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Average Daily Rate Equation
European Plan
Preferred Guest Programs (PGPs)
Brand Equity
24. Freebies given to guests to 'reward' stays
American Plan
Inelastic
Preferred Guest Programs (PGPs)
Security Department
25. Rate - By level of Service - By level of amenities - Different Rating Systems
Central Reservation System
Incentive Tours
Sales per occupied room
Hotel Classes
26. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Solutions to Seasonality
Size
Inelastic
27. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Cyclical Industry
Parties to the Deal
Rev Par (Revenue per Available Room)
Day Shift
28. Sees the opportunity and puts together the deal
Real Estate Investment Trusts (REITs)
Continental Plan
Average Daily Rate Equation
Developer
29. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Front Office
Central Reservation System
Double Occupancy
Large Hotel
30. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Brand
Room Numbering
Day Shift
Parties to the Deal
31. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Security Department
Mega- Hotel
Inelastic
Size
32. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Price Elasticity of Demand
SMURF
Real Estate Investment Trusts (REITs)
Large Hotel
33. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Developer
Double Occupancy
Floor Numbering
Inelastic
34. Age of Service; Medicine - Banking - education and hotel-keeping
Small Hotel
20th Century
Management Company
Service Department
35. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Break-Even Point
Convention
Average Daily Rate Equation
Price Elasticity of Demand
36. An unsold room can never be sold again for that particular night.
Perishability
Parties to the Deal
Double Occupancy Equation
Telephone Department
37. ADR= room sale÷ number of rooms sold
Central Reservation System
Average Daily Rate Equation
Room Reservations
SMURF
38. Small 'individual' properties that offer personalized service
Sales per occupied room
Boutique Hotels
Food and Beverage Department
Size
39. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Size
Concierge
Food and Beverage Department
Chains
40. 3:30 PM- 11:30 PM
Brand
Non-buyer Guest
Break-Even Point
Swing Shift
41. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Career Stepping Stones to GM
Hotel Types
General Manager (GM)
Day Shift
42. Room + 'Light' Breakfast
Real Estate Investment Trusts (REITs)
Continental Plan
Break-Even Point
Central Reservation System
43. Items paid for but not utilized - like meals
SMURF
Breakage
The Old Rooms
Continental Plan
44. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
The New Rooms
Mom-and-pop hotels
Non-buyer Guest
Elastic
45. Special - highly prized single entities.
Incentive Tours
Average Daily Rate Equation
19th Century
Inelastic
46. 100 rooms or less
Segmantation
Price Elasticity of Demand
Small Hotel
Franchising Company
47. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
Manger of Guest Services
Food and Beverage Department
Occupancy
48. European Plan - Continental Plan - American Plan - Modified American Plan
Mega- Hotel
General Manager (GM)
Convention
Hotel Plans
49. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
Room Reservations
Convention
Perishability
50. Provides systems and brand recognition
Franchising Company
Average Daily Rate Equation
Occupancy
Real Estate Investment Trusts (REITs)