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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Age of Service; Medicine - Banking - education and hotel-keeping
20th Century
Food and Beverage Department
Housekeeping Department
Rev Par (Revenue per Available Room)
2. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Real Estate Investment Trusts (REITs)
European Plan
Consortia and Membership Organizations/ Referral Groups
Non-buyer Guest
3. An unsold room can never be sold again for that particular night.
Leases
Mega- Hotel
Perishability
Franchising Company
4. Room+ all three meals
American Plan
Hotel Classes
Service Department
Brand Equity
5. From who the money comes- a bank
Financier
Occupancy Equation
American Plan
Double Occupancy
6. Items paid for but not utilized - like meals
Market Segmentation
Adjoining or Connecting Rooms
Breakage
Rev Par Equation
7. 11:30 PM- 7:30 AM
Continental Plan
Graveyard Shift
Medium Hotel
Elastic
8. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Chains
SMURF
Consortia and Membership Organizations/ Referral Groups
21st Century
9. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
19th Century
European Plan
Service Department
Adjoining or Connecting Rooms
10. Agriculture Age
Graveyard Shift
The New Rooms
18th Century
Solutions to Seasonality
11. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Mom-and-pop hotels
Security Department
Chains
Elastic
12. Special - highly prized single entities.
Room Numbering
Incentive Tours
Equity/ Ownership
Hotel Types
13. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Sales per occupied room
Adjoining or Connecting Rooms
Price Elasticity of Demand
Manger of Guest Services
14. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Trophy Hotels
Market Segmentation
SMURF
Large Hotel
15. Provides systems and brand recognition
Non-buyer Guest
Franchising Company
Boutique Hotels
Room Reservations
16. The relationship between revenue per room and the total room inventory available.
Occupancy
Rev Par (Revenue per Available Room)
Perishability
Special Characteristics of the Hotel Business
17. ADR= room sale÷ number of rooms sold
Average Daily Rate Equation
Management Contracts
Breakage
Real Estate Investment Trusts (REITs)
18. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
18th Century
Forecast Scheduling
Large Hotel
Service Department
19. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
The Old Rooms
Small Hotel
Cyclical Industry
Non-buyer Guest
20. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Floor Numbering
Day Shift
Occupancy
Chains
21. Deals with the production and service of food and beverages. Service and production are two sub-departments
Food Production
Food and Beverage Department
Graveyard Shift
Rev Par Equation
22. Room+ breakfast and lunch OR dinner
Perishability
Mom-and-pop hotels
Modified American Plan
Uniformed Services Department
23. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Food Production
The Old Rooms
Elastic
Cyclical Industry
24. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Career Stepping Stones to GM
Developer
Brand
20th Century
25. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
Brand Equity
Front Office
American Plan
26. You can't please all the people all the time
18th Century
Large Hotel
Perishability
Logic of Segmentation
27. 100 rooms or less
Double Occupancy
Small Hotel
Franchises
General Manager (GM)
28. 7:30 AM-3:30 PM
Preferred Guest Programs (PGPs)
Day Shift
19th Century
Brand Equity
29. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Preferred Guest Programs (PGPs)
Brand Equity
General Manager (GM)
Inelastic
30. Depends on hotel design. Often arbitrary.
Special Characteristics of the Hotel Business
Room Numbering
Concierge
20th Century
31. Manages the Front Office. Needs technical - math and people skills
21st Century
Concierge
American Plan
Manger of Guest Services
32. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Price Elasticity of Demand
Elastic
Career Stepping Stones to GM
20th Century
33. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Double Occupancy
Chains
Inelastic
Franchises
34. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Special Characteristics of the Hotel Business
Uniformed Services Department
Small Hotel
Size
35. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Non-buyer Guest
Special Characteristics of the Hotel Business
The Old Rooms
Management Company
36. The number of available rooms is the standard of measurement.
Size
Break-Even Point
Breakage
Inelastic
37. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Service Department
Occupancy
Segmantation
38. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Forecast Scheduling
The New Rooms
Rooms Manager
Boutique Hotels
39. Size - Class - Type - Plan
Developer
Modified American Plan
Hotel Types
Hotel Classifications
40. Sees the opportunity and puts together the deal
Average Daily Rate Equation
Non-buyer Guest
Forecast Scheduling
Developer
41. Industrial Age
Size
Front Office
Segmantation
19th Century
42. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Equity/ Ownership
Medium Hotel
Double Occupancy Equation
Franchises
43. An intermediary between the hotel and the guest who buys the room for the guest
Non-buyer Guest
Breakage
Room Numbering
Day Shift
44. The major reason by far that franchisees sign up.
Central Reservation System
Day Shift
Front Office
Manger of Guest Services
45. Goal is to maximize coverage with minimal costs.
Forecast Scheduling
SMURF
Sales per occupied room
European Plan
46. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Brand Equity
Management Company
Preferred Guest Programs (PGPs)
Food Production
47. Occupancy= number of rooms sold÷ number of rooms available for sale
Occupancy Equation
Break-Even Point
European Plan
Leases
48. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Rev Par (Revenue per Available Room)
Price Elasticity of Demand
Management Contracts
Hotel Types
49. 300 rooms or more
Continental Plan
Concierge
Elastic
Large Hotel
50. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Inelastic
Rooms Manager
Service Department
Floor Numbering