Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goal is to maximize coverage with minimal costs.






2. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






3. Deals with the production and service of food and beverages. Service and production are two sub-departments






4. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






5. Room+ breakfast and lunch OR dinner






6. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






7. Manages the Front Office. Needs technical - math and people skills






8. Items paid for but not utilized - like meals






9. Small independent roadside motels family owned and operated. These are declining in numbers.






10. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






11. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






12. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






13. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






14. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






15. From who the money comes- a bank






16. 1500 rooms or more






17. The place in the lobby where guest-services are managed and coordinated.






18. The major reason by far that franchisees sign up.






19. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






20. The relationship between revenue per room and the total room inventory available.






21. 300 rooms or more






22. Small 'individual' properties that offer personalized service






23. Average Daily Rate (ADR); the amount received from each room sold.






24. An intermediary between the hotel and the guest who buys the room for the guest






25. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






26. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






27. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






28. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






29. Sees the opportunity and puts together the deal






30. Special - highly prized single entities.






31. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






32. Agriculture Age






33. 11:30 PM- 7:30 AM






34. 100 rooms or less






35. Size - Class - Type - Plan






36. Freebies given to guests to 'reward' stays






37. Rate - By level of Service - By level of amenities - Different Rating Systems






38. The point at which there are neither profits nor losses.






39. An unsold room can never be sold again for that particular night.






40. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






41. Room + 'Light' Breakfast






42. 'Keeper of the Keys' - provides services from A-Z.






43. Depends on hotel design. Often arbitrary.






44. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






45. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






46. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






47. Room Only






48. 150 to 300 rooms






49. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






50. Refers to any room in which there is more than one person; increases RevPar because of additional charge