Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small independent roadside motels family owned and operated. These are declining in numbers.






2. Small 'individual' properties that offer personalized service






3. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






4. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






5. From who the money comes- a bank






6. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






7. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






8. 'Keeper of the Keys' - provides services from A-Z.






9. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






10. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






11. The point at which there are neither profits nor losses.






12. Room+ breakfast and lunch OR dinner






13. 7:30 AM-3:30 PM






14. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






15. ADR= room sale÷ number of rooms sold






16. An unsold room can never be sold again for that particular night.






17. 1500 rooms or more






18. Average Daily Rate (ADR); the amount received from each room sold.






19. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






20. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






21. Inside rooms - odd shaped - small - of many types - sharing bathrooms






22. 300 rooms or more






23. Occupancy= number of rooms sold÷ number of rooms available for sale






24. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






25. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






26. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






27. Sub-department of Food and Beverage. It is headed by a 'chef'.






28. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






29. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






30. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






31. Age of Technology






32. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






33. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






34. Manages the Front Office. Needs technical - math and people skills






35. 11:30 PM- 7:30 AM






36. Special - highly prized single entities.






37. Handles requests for rooms from prospective guest arriving in the future.






38. Age of Service; Medicine - Banking - education and hotel-keeping






39. A group assembled to promote a common purpose






40. Freebies given to guests to 'reward' stays






41. An intermediary between the hotel and the guest who buys the room for the guest






42. The relationship between revenue per room and the total room inventory available.






43. Depends on hotel design. Often arbitrary.






44. European Plan - Continental Plan - American Plan - Modified American Plan






45. Runs the day to day operations for a fee






46. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






47. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






48. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






49. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






50. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly