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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Breakage
Size
Telephone Department
Room Numbering
2. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
Front Office
Modified American Plan
Parties to the Deal
3. 150 to 300 rooms
Medium Hotel
Solutions to Seasonality
Special Characteristics of the Hotel Business
Adjoining or Connecting Rooms
4. European Plan - Continental Plan - American Plan - Modified American Plan
Perishability
Solutions to Seasonality
Hotel Plans
Adjoining or Connecting Rooms
5. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Hotel Plans
Management Company
Occupancy
Real Estate Investment Trusts (REITs)
6. Sees the opportunity and puts together the deal
Developer
Price Elasticity of Demand
Elastic
Hotel Classes
7. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Hotel Classes
Large Hotel
Leases
21st Century
8. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Non-buyer Guest
Equity/ Ownership
Floor Numbering
Front Office
9. Small 'individual' properties that offer personalized service
The Old Rooms
Logic of Segmentation
Boutique Hotels
Food and Beverage Department
10. Room + 'Light' Breakfast
Continental Plan
The New Rooms
Day Shift
SMURF
11. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Floor Numbering
The Old Rooms
Large Hotel
Graveyard Shift
12. Small independent roadside motels family owned and operated. These are declining in numbers.
European Plan
Hotel Classifications
Hotel Types
Mom-and-pop hotels
13. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Price Elasticity of Demand
Hotel Classifications
Rev Par Equation
Market Segmentation
14. 11:30 PM- 7:30 AM
Graveyard Shift
European Plan
Inelastic
Double Occupancy
15. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Real Estate Investment Trusts (REITs)
Occupancy Equation
Security Department
Size
16. Freebies given to guests to 'reward' stays
Hotel Plans
Security Department
Continental Plan
Preferred Guest Programs (PGPs)
17. Items paid for but not utilized - like meals
Breakage
Preferred Guest Programs (PGPs)
Hotel Classes
Food and Beverage Department
18. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Adjoining or Connecting Rooms
Solutions to Seasonality
Hotel Classes
Parties to the Deal
19. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Central Reservation System
Front Office
Housekeeping Department
Elastic
20. 300 rooms or more
Large Hotel
The New Rooms
Chains
Career Stepping Stones to GM
21. You can't please all the people all the time
Logic of Segmentation
18th Century
Food and Beverage Department
Housekeeping Department
22. Size - Class - Type - Plan
Management Company
The Old Rooms
Hotel Classifications
Occupancy Equation
23. Agriculture Age
Hotel Plans
20th Century
18th Century
Solutions to Seasonality
24. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Uniformed Services Department
General Manager (GM)
Elastic
21st Century
25. Room Only
European Plan
Hotel Classifications
Graveyard Shift
Telephone Department
26. The relationship between revenue per room and the total room inventory available.
Floor Numbering
Rev Par (Revenue per Available Room)
Room Numbering
Financier
27. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Hotel Types
Logic of Segmentation
Forecast Scheduling
Day Shift
28. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
SMURF
Logic of Segmentation
Rooms Manager
Inelastic
29. A group assembled to promote a common purpose
Price Elasticity of Demand
Convention
Hotel Plans
Uniformed Services Department
30. Depends on hotel design. Often arbitrary.
Special Characteristics of the Hotel Business
Room Numbering
SMURF
Equity/ Ownership
31. Special - highly prized single entities.
Rooms Manager
Financier
The Old Rooms
Incentive Tours
32. Goal is to maximize coverage with minimal costs.
Modified American Plan
Forecast Scheduling
Room Numbering
Incentive Tours
33. Deals with the production and service of food and beverages. Service and production are two sub-departments
Food and Beverage Department
Large Hotel
Sales per occupied room
Franchising Company
34. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Inelastic
21st Century
Uniformed Services Department
Hotel Plans
35. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Financier
Floor Numbering
Perishability
Brand Equity
36. 'Keeper of the Keys' - provides services from A-Z.
General Manager (GM)
Mom-and-pop hotels
Cyclical Industry
Concierge
37. Industrial Age
19th Century
General Manager (GM)
Mom-and-pop hotels
The Old Rooms
38. Occupancy= number of rooms sold÷ number of rooms available for sale
The Old Rooms
Rev Par Equation
Security Department
Occupancy Equation
39. Age of Service; Medicine - Banking - education and hotel-keeping
18th Century
Hotel Plans
Equity/ Ownership
20th Century
40. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Rooms Manager
American Plan
Hotel Classifications
Segmantation
41. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy
Manger of Guest Services
Hotel Classes
SMURF
42. An intermediary between the hotel and the guest who buys the room for the guest
Franchises
Manger of Guest Services
Non-buyer Guest
Parties to the Deal
43. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
20th Century
Career Stepping Stones to GM
Room Reservations
Logic of Segmentation
44. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Chains
Cyclical Industry
Adjoining or Connecting Rooms
Occupancy Equation
45. An unsold room can never be sold again for that particular night.
Food Production
Rooms Manager
Equity/ Ownership
Perishability
46. The major reason by far that franchisees sign up.
Central Reservation System
Market Segmentation
American Plan
Swing Shift
47. 1500 rooms or more
Size
Mega- Hotel
Breakage
Cyclical Industry
48. 7:30 AM-3:30 PM
Elastic
Occupancy
Day Shift
Rooms Manager
49. The number of available rooms is the standard of measurement.
Size
General Manager (GM)
Brand Equity
Occupancy
50. 100 rooms or less
Financier
Telephone Department
Small Hotel
Food Production