Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






2. Freebies given to guests to 'reward' stays






3. Refers to any room in which there is more than one person; increases RevPar because of additional charge






4. Room Only






5. The place in the lobby where guest-services are managed and coordinated.






6. ADR= room sale÷ number of rooms sold






7. RevPAr= Room revenue÷ number of rooms available for sale






8. 11:30 PM- 7:30 AM






9. Small 'individual' properties that offer personalized service






10. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






11. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






12. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






13. 1500 rooms or more






14. Occupancy= number of rooms sold÷ number of rooms available for sale






15. Provides systems and brand recognition






16. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






17. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






18. 150 to 300 rooms






19. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






20. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






21. Special - highly prized single entities.






22. 100 rooms or less






23. Sees the opportunity and puts together the deal






24. Age of Service; Medicine - Banking - education and hotel-keeping






25. Goal is to maximize coverage with minimal costs.






26. Agriculture Age






27. Size - Class - Type - Plan






28. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






29. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






30. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






31. Average Daily Rate (ADR); the amount received from each room sold.






32. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






33. Manages the Front Office. Needs technical - math and people skills






34. Age of Technology






35. An intermediary between the hotel and the guest who buys the room for the guest






36. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






37. Room+ all three meals






38. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






39. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






40. Small independent roadside motels family owned and operated. These are declining in numbers.






41. The relationship between revenue per room and the total room inventory available.






42. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






43. The point at which there are neither profits nor losses.






44. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






45. From who the money comes- a bank






46. A group assembled to promote a common purpose






47. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






48. Runs the day to day operations for a fee






49. European Plan - Continental Plan - American Plan - Modified American Plan






50. Depends on hotel design. Often arbitrary.