Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Goal is to maximize coverage with minimal costs.






2. Age of Technology






3. Industrial Age






4. Room + 'Light' Breakfast






5. Small 'individual' properties that offer personalized service






6. Room+ all three meals






7. Special - highly prized single entities.






8. The number of available rooms is the standard of measurement.






9. ADR= room sale÷ number of rooms sold






10. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






11. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






12. 11:30 PM- 7:30 AM






13. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






14. A group assembled to promote a common purpose






15. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






16. Small independent roadside motels family owned and operated. These are declining in numbers.






17. Items paid for but not utilized - like meals






18. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






19. 150 to 300 rooms






20. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






21. Occupancy= number of rooms sold÷ number of rooms available for sale






22. The place in the lobby where guest-services are managed and coordinated.






23. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






24. Extend Season - Seek New Markets - Location and Mixed Use Development






25. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






26. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






27. Inside rooms - odd shaped - small - of many types - sharing bathrooms






28. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






29. Size - Class - Type - Plan






30. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






31. The point at which there are neither profits nor losses.






32. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






33. Room Only






34. The major reason by far that franchisees sign up.






35. 7:30 AM-3:30 PM






36. The relationship between revenue per room and the total room inventory available.






37. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






38. Rate - By level of Service - By level of amenities - Different Rating Systems






39. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






40. Sub-department of Food and Beverage. It is headed by a 'chef'.






41. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






42. Room+ breakfast and lunch OR dinner






43. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






44. From who the money comes- a bank






45. 1500 rooms or more






46. 100 rooms or less






47. 300 rooms or more






48. You can't please all the people all the time






49. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






50. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy