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Test your basic knowledge |
Hotel Business
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Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
American Plan
Developer
Management Company
The New Rooms
2. Small independent roadside motels family owned and operated. These are declining in numbers.
Medium Hotel
Mom-and-pop hotels
Equity/ Ownership
Hotel Plans
3. Size - Class - Type - Plan
Hotel Classifications
Management Contracts
Occupancy Equation
19th Century
4. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Solutions to Seasonality
Double Occupancy
Chains
Day Shift
5. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Forecast Scheduling
Inelastic
Segmantation
The Old Rooms
6. Freebies given to guests to 'reward' stays
Consortia and Membership Organizations/ Referral Groups
Preferred Guest Programs (PGPs)
Medium Hotel
Security Department
7. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Double Occupancy
Housekeeping Department
Graveyard Shift
Rev Par Equation
8. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Market Segmentation
Housekeeping Department
Preferred Guest Programs (PGPs)
Day Shift
9. The point at which there are neither profits nor losses.
Break-Even Point
21st Century
American Plan
Trophy Hotels
10. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Parties to the Deal
Consortia and Membership Organizations/ Referral Groups
Brand
Forecast Scheduling
11. Depends on hotel design. Often arbitrary.
Small Hotel
Forecast Scheduling
Room Numbering
Rev Par Equation
12. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Room Numbering
Elastic
Hotel Classifications
Central Reservation System
13. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Modified American Plan
Housekeeping Department
Financier
SMURF
14. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Continental Plan
Front Office
Financier
Trophy Hotels
15. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Market Segmentation
Housekeeping Department
Rooms Manager
Cyclical Industry
16. Small 'individual' properties that offer personalized service
Rev Par Equation
Elastic
Solutions to Seasonality
Boutique Hotels
17. 'Keeper of the Keys' - provides services from A-Z.
Segmantation
Financier
Concierge
Rev Par (Revenue per Available Room)
18. Age of Technology
Parties to the Deal
21st Century
Developer
Room Numbering
19. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Management Contracts
The Old Rooms
Real Estate Investment Trusts (REITs)
Price Elasticity of Demand
20. An intermediary between the hotel and the guest who buys the room for the guest
Central Reservation System
20th Century
European Plan
Non-buyer Guest
21. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Adjoining or Connecting Rooms
Forecast Scheduling
The New Rooms
Room Numbering
22. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Hotel Types
Inelastic
Medium Hotel
Uniformed Services Department
23. Provides systems and brand recognition
Chains
Franchising Company
Inelastic
Continental Plan
24. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Hotel Types
20th Century
Management Contracts
Brand
25. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Franchises
Double Occupancy
General Manager (GM)
Telephone Department
26. European Plan - Continental Plan - American Plan - Modified American Plan
Solutions to Seasonality
Size
Double Occupancy Equation
Hotel Plans
27. Room + 'Light' Breakfast
Non-buyer Guest
Continental Plan
Segmantation
Service Department
28. 11:30 PM- 7:30 AM
19th Century
Occupancy
Modified American Plan
Graveyard Shift
29. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Swing Shift
Small Hotel
Security Department
Central Reservation System
30. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
Double Occupancy Equation
Medium Hotel
Incentive Tours
31. Manages the Front Office. Needs technical - math and people skills
Size
Manger of Guest Services
European Plan
Franchising Company
32. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Cyclical Industry
Parties to the Deal
Brand Equity
19th Century
33. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
19th Century
Brand Equity
Consortia and Membership Organizations/ Referral Groups
Career Stepping Stones to GM
34. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Logic of Segmentation
Elastic
Special Characteristics of the Hotel Business
Occupancy
35. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Floor Numbering
Career Stepping Stones to GM
Leases
Sales per occupied room
36. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
18th Century
Segmantation
Uniformed Services Department
Hotel Types
37. The major reason by far that franchisees sign up.
Central Reservation System
Convention
Food Production
Forecast Scheduling
38. Extend Season - Seek New Markets - Location and Mixed Use Development
Day Shift
Cyclical Industry
Solutions to Seasonality
Uniformed Services Department
39. Special - highly prized single entities.
19th Century
Mega- Hotel
Occupancy Equation
Incentive Tours
40. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Average Daily Rate Equation
Swing Shift
General Manager (GM)
Franchising Company
41. 100 rooms or less
Small Hotel
Forecast Scheduling
Service Department
Equity/ Ownership
42. 300 rooms or more
Food Production
Mom-and-pop hotels
Concierge
Large Hotel
43. RevPAr= Room revenue÷ number of rooms available for sale
Security Department
20th Century
Sales per occupied room
Rev Par Equation
44. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Franchising Company
Service Department
Swing Shift
Room Reservations
45. Industrial Age
19th Century
Perishability
Rev Par Equation
Double Occupancy Equation
46. 1500 rooms or more
Swing Shift
Mega- Hotel
Convention
Market Segmentation
47. 7:30 AM-3:30 PM
Day Shift
Mega- Hotel
21st Century
Consortia and Membership Organizations/ Referral Groups
48. ADR= room sale÷ number of rooms sold
European Plan
Double Occupancy
Mom-and-pop hotels
Average Daily Rate Equation
49. An unsold room can never be sold again for that particular night.
Concierge
Perishability
American Plan
Uniformed Services Department
50. Room+ breakfast and lunch OR dinner
Boutique Hotels
Modified American Plan
Floor Numbering
American Plan
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