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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Career Stepping Stones to GM
20th Century
Financier
2. Small independent roadside motels family owned and operated. These are declining in numbers.
Hotel Classes
Swing Shift
Mom-and-pop hotels
Market Segmentation
3. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Inelastic
Rooms Manager
Mom-and-pop hotels
Real Estate Investment Trusts (REITs)
4. Manages the Front Office. Needs technical - math and people skills
Manger of Guest Services
Room Reservations
Price Elasticity of Demand
SMURF
5. 300 rooms or more
Manger of Guest Services
Central Reservation System
Leases
Large Hotel
6. 100 rooms or less
Market Segmentation
Cyclical Industry
Medium Hotel
Small Hotel
7. Refers to any room in which there is more than one person; increases RevPar because of additional charge
20th Century
Double Occupancy
Special Characteristics of the Hotel Business
General Manager (GM)
8. An intermediary between the hotel and the guest who buys the room for the guest
Day Shift
Management Contracts
Franchises
Non-buyer Guest
9. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
Housekeeping Department
Parties to the Deal
Perishability
10. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Small Hotel
Franchises
Housekeeping Department
European Plan
11. Agriculture Age
Break-Even Point
Double Occupancy Equation
Management Contracts
18th Century
12. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Franchising Company
Real Estate Investment Trusts (REITs)
Brand Equity
The New Rooms
13. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Hotel Plans
Breakage
Market Segmentation
Telephone Department
14. The relationship between revenue per room and the total room inventory available.
Day Shift
Adjoining or Connecting Rooms
Preferred Guest Programs (PGPs)
Rev Par (Revenue per Available Room)
15. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Chains
Double Occupancy Equation
Trophy Hotels
Mega- Hotel
16. Runs the day to day operations for a fee
Large Hotel
Management Company
Incentive Tours
General Manager (GM)
17. 1500 rooms or more
Special Characteristics of the Hotel Business
Mega- Hotel
Concierge
Developer
18. 7:30 AM-3:30 PM
Franchises
Rev Par (Revenue per Available Room)
Day Shift
Small Hotel
19. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Security Department
Boutique Hotels
Incentive Tours
Management Contracts
20. Handles requests for rooms from prospective guest arriving in the future.
European Plan
Room Reservations
Career Stepping Stones to GM
Hotel Classifications
21. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Price Elasticity of Demand
Brand Equity
Rooms Manager
Hotel Types
22. 3:30 PM- 11:30 PM
Swing Shift
Telephone Department
Market Segmentation
Trophy Hotels
23. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Medium Hotel
Elastic
Cyclical Industry
Large Hotel
24. Individual - group - REIT etc..
Equity/ Ownership
Service Department
Solutions to Seasonality
Front Office
25. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Franchises
European Plan
Small Hotel
Uniformed Services Department
26. Provides systems and brand recognition
Hotel Plans
Franchises
Continental Plan
Franchising Company
27. Depends on hotel design. Often arbitrary.
Brand
Trophy Hotels
Management Contracts
Room Numbering
28. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Price Elasticity of Demand
Mega- Hotel
Service Department
Solutions to Seasonality
29. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Logic of Segmentation
Incentive Tours
SMURF
Occupancy
30. From who the money comes- a bank
Financier
Forecast Scheduling
20th Century
Chains
31. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Trophy Hotels
American Plan
Management Contracts
Hotel Classifications
32. The point at which there are neither profits nor losses.
Day Shift
Average Daily Rate Equation
Sales per occupied room
Break-Even Point
33. 150 to 300 rooms
Hotel Types
Continental Plan
Medium Hotel
Breakage
34. Average Daily Rate (ADR); the amount received from each room sold.
General Manager (GM)
Sales per occupied room
Special Characteristics of the Hotel Business
Graveyard Shift
35. Special - highly prized single entities.
Convention
Occupancy Equation
Market Segmentation
Incentive Tours
36. Occupancy= number of rooms sold÷ number of rooms available for sale
19th Century
Room Numbering
Occupancy Equation
Cyclical Industry
37. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Hotel Plans
Price Elasticity of Demand
Double Occupancy Equation
Convention
38. Size - Class - Type - Plan
Developer
Hotel Classifications
Brand Equity
Day Shift
39. A group assembled to promote a common purpose
Convention
Inelastic
Rooms Manager
Logic of Segmentation
40. Goal is to maximize coverage with minimal costs.
Mega- Hotel
Forecast Scheduling
Central Reservation System
Incentive Tours
41. European Plan - Continental Plan - American Plan - Modified American Plan
General Manager (GM)
Non-buyer Guest
Hotel Plans
Rev Par Equation
42. Sub-department of Food and Beverage. It is headed by a 'chef'.
Swing Shift
Double Occupancy
Franchises
Food Production
43. Sees the opportunity and puts together the deal
Cyclical Industry
European Plan
Consortia and Membership Organizations/ Referral Groups
Developer
44. An unsold room can never be sold again for that particular night.
Parties to the Deal
Floor Numbering
Perishability
Solutions to Seasonality
45. The place in the lobby where guest-services are managed and coordinated.
Security Department
Management Contracts
Chains
Front Office
46. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Food Production
Room Numbering
Sales per occupied room
Segmantation
47. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Convention
Room Numbering
Average Daily Rate Equation
Floor Numbering
48. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Large Hotel
Price Elasticity of Demand
Brand Equity
Forecast Scheduling
49. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
The Old Rooms
Small Hotel
Brand Equity
Trophy Hotels
50. Industrial Age
Leases
Large Hotel
19th Century
Mega- Hotel