Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






2. Depends on hotel design. Often arbitrary.






3. Small 'individual' properties that offer personalized service






4. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






5. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






6. Goal is to maximize coverage with minimal costs.






7. An unsold room can never be sold again for that particular night.






8. Small independent roadside motels family owned and operated. These are declining in numbers.






9. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






10. Age of Service; Medicine - Banking - education and hotel-keeping






11. The place in the lobby where guest-services are managed and coordinated.






12. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






13. 3:30 PM- 11:30 PM






14. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






15. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






16. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






17. 7:30 AM-3:30 PM






18. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






19. Sees the opportunity and puts together the deal






20. From who the money comes- a bank






21. The relationship between revenue per room and the total room inventory available.






22. Freebies given to guests to 'reward' stays






23. Special - highly prized single entities.






24. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






25. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






26. 100 rooms or less






27. 11:30 PM- 7:30 AM






28. 'Keeper of the Keys' - provides services from A-Z.






29. Deals with the production and service of food and beverages. Service and production are two sub-departments






30. 1500 rooms or more






31. Inside rooms - odd shaped - small - of many types - sharing bathrooms






32. Agriculture Age






33. Individual - group - REIT etc..






34. Occupancy= number of rooms sold÷ number of rooms available for sale






35. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






36. Room + 'Light' Breakfast






37. Provides systems and brand recognition






38. Room Only






39. An intermediary between the hotel and the guest who buys the room for the guest






40. The number of available rooms is the standard of measurement.






41. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






42. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






43. Runs the day to day operations for a fee






44. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






45. Sub-department of Food and Beverage. It is headed by a 'chef'.






46. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






47. 300 rooms or more






48. Items paid for but not utilized - like meals






49. Rate - By level of Service - By level of amenities - Different Rating Systems






50. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!