Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Room+ breakfast and lunch OR dinner






2. Freebies given to guests to 'reward' stays






3. 11:30 PM- 7:30 AM






4. Sub-department of Food and Beverage. It is headed by a 'chef'.






5. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






6. Industrial Age






7. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






8. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






9. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






10. Room+ all three meals






11. You can't please all the people all the time






12. 'Keeper of the Keys' - provides services from A-Z.






13. 3:30 PM- 11:30 PM






14. ADR= room sale÷ number of rooms sold






15. From who the money comes- a bank






16. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






17. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






18. Small 'individual' properties that offer personalized service






19. Runs the day to day operations for a fee






20. Manages the Front Office. Needs technical - math and people skills






21. Size - Class - Type - Plan






22. Provides systems and brand recognition






23. Extend Season - Seek New Markets - Location and Mixed Use Development






24. Items paid for but not utilized - like meals






25. Small independent roadside motels family owned and operated. These are declining in numbers.






26. Agriculture Age






27. A group assembled to promote a common purpose






28. The number of available rooms is the standard of measurement.






29. Refers to any room in which there is more than one person; increases RevPar because of additional charge






30. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






31. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






32. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






33. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






34. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






35. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






36. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






37. RevPAr= Room revenue÷ number of rooms available for sale






38. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






39. Age of Service; Medicine - Banking - education and hotel-keeping






40. 300 rooms or more






41. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






42. Special - highly prized single entities.






43. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






44. An unsold room can never be sold again for that particular night.






45. Room + 'Light' Breakfast






46. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






47. Inside rooms - odd shaped - small - of many types - sharing bathrooms






48. Occupancy= number of rooms sold÷ number of rooms available for sale






49. 7:30 AM-3:30 PM






50. Rate - By level of Service - By level of amenities - Different Rating Systems