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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






2. The relationship between revenue per room and the total room inventory available.






3. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






4. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






5. Size - Class - Type - Plan






6. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






7. Agriculture Age






8. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






9. Individual - group - REIT etc..






10. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






11. Special - highly prized single entities.






12. Industrial Age






13. 150 to 300 rooms






14. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






15. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






16. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






17. Occupancy= number of rooms sold÷ number of rooms available for sale






18. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






19. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






20. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






21. Small independent roadside motels family owned and operated. These are declining in numbers.






22. You can't please all the people all the time






23. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






24. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






25. Age of Service; Medicine - Banking - education and hotel-keeping






26. The point at which there are neither profits nor losses.






27. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






28. Age of Technology






29. Room + 'Light' Breakfast






30. Room Only






31. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






32. Goal is to maximize coverage with minimal costs.






33. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






34. The major reason by far that franchisees sign up.






35. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






36. ADR= room sale÷ number of rooms sold






37. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






38. An unsold room can never be sold again for that particular night.






39. 11:30 PM- 7:30 AM






40. 300 rooms or more






41. European Plan - Continental Plan - American Plan - Modified American Plan






42. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






43. Rate - By level of Service - By level of amenities - Different Rating Systems






44. Freebies given to guests to 'reward' stays






45. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






46. From who the money comes- a bank






47. Room+ all three meals






48. The number of available rooms is the standard of measurement.






49. Runs the day to day operations for a fee






50. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager







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