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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Room+ breakfast and lunch OR dinner






2. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






3. Depends on hotel design. Often arbitrary.






4. Goal is to maximize coverage with minimal costs.






5. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






6. Items paid for but not utilized - like meals






7. Handles requests for rooms from prospective guest arriving in the future.






8. The place in the lobby where guest-services are managed and coordinated.






9. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






10. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






11. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






12. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






13. Room+ all three meals






14. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






15. Small independent roadside motels family owned and operated. These are declining in numbers.






16. Sees the opportunity and puts together the deal






17. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






18. 150 to 300 rooms






19. Provides systems and brand recognition






20. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






21. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






22. You can't please all the people all the time






23. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






24. The number of available rooms is the standard of measurement.






25. Size - Class - Type - Plan






26. 100 rooms or less






27. RevPAr= Room revenue÷ number of rooms available for sale






28. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






29. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






30. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






31. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






32. Inside rooms - odd shaped - small - of many types - sharing bathrooms






33. Freebies given to guests to 'reward' stays






34. 1500 rooms or more






35. 'Keeper of the Keys' - provides services from A-Z.






36. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






37. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






38. Age of Technology






39. 300 rooms or more






40. The point at which there are neither profits nor losses.






41. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






42. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






43. Occupancy= number of rooms sold÷ number of rooms available for sale






44. Room + 'Light' Breakfast






45. Deals with the production and service of food and beverages. Service and production are two sub-departments






46. 11:30 PM- 7:30 AM






47. European Plan - Continental Plan - American Plan - Modified American Plan






48. An unsold room can never be sold again for that particular night.






49. Manages the Front Office. Needs technical - math and people skills






50. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.







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