Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






2. 1500 rooms or more






3. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






4. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






5. 3:30 PM- 11:30 PM






6. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






7. Goal is to maximize coverage with minimal costs.






8. Items paid for but not utilized - like meals






9. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






10. Sub-department of Food and Beverage. It is headed by a 'chef'.






11. Industrial Age






12. Depends on hotel design. Often arbitrary.






13. RevPAr= Room revenue÷ number of rooms available for sale






14. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






15. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






16. Room Only






17. The number of available rooms is the standard of measurement.






18. Room + 'Light' Breakfast






19. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






20. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






21. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






22. Room+ breakfast and lunch OR dinner






23. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






24. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






25. Individual - group - REIT etc..






26. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






27. Age of Technology






28. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






29. 100 rooms or less






30. Freebies given to guests to 'reward' stays






31. A group assembled to promote a common purpose






32. Special - highly prized single entities.






33. ADR= room sale÷ number of rooms sold






34. Extend Season - Seek New Markets - Location and Mixed Use Development






35. Small 'individual' properties that offer personalized service






36. Refers to any room in which there is more than one person; increases RevPar because of additional charge






37. European Plan - Continental Plan - American Plan - Modified American Plan






38. Inside rooms - odd shaped - small - of many types - sharing bathrooms






39. An unsold room can never be sold again for that particular night.






40. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






41. Age of Service; Medicine - Banking - education and hotel-keeping






42. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






43. 300 rooms or more






44. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






45. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






46. The major reason by far that franchisees sign up.






47. Room+ all three meals






48. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






49. Sees the opportunity and puts together the deal






50. The place in the lobby where guest-services are managed and coordinated.