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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






2. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






3. RevPAr= Room revenue÷ number of rooms available for sale






4. Handles requests for rooms from prospective guest arriving in the future.






5. Average Daily Rate (ADR); the amount received from each room sold.






6. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






7. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






8. 100 rooms or less






9. Industrial Age






10. 1500 rooms or more






11. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






12. 300 rooms or more






13. Depends on hotel design. Often arbitrary.






14. The major reason by far that franchisees sign up.






15. Sub-department of Food and Beverage. It is headed by a 'chef'.






16. Runs the day to day operations for a fee






17. Deals with the production and service of food and beverages. Service and production are two sub-departments






18. Manages the Front Office. Needs technical - math and people skills






19. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






20. 'Keeper of the Keys' - provides services from A-Z.






21. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






22. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






23. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






24. Occupancy= number of rooms sold÷ number of rooms available for sale






25. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






26. 150 to 300 rooms






27. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






28. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






29. Sees the opportunity and puts together the deal






30. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






31. Room + 'Light' Breakfast






32. European Plan - Continental Plan - American Plan - Modified American Plan






33. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






34. 11:30 PM- 7:30 AM






35. The point at which there are neither profits nor losses.






36. An unsold room can never be sold again for that particular night.






37. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






38. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






39. Freebies given to guests to 'reward' stays






40. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






41. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






42. 7:30 AM-3:30 PM






43. A group assembled to promote a common purpose






44. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






45. Room+ breakfast and lunch OR dinner






46. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






47. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






48. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






49. An intermediary between the hotel and the guest who buys the room for the guest






50. Age of Service; Medicine - Banking - education and hotel-keeping