Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






2. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






3. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






4. Handles requests for rooms from prospective guest arriving in the future.






5. Special - highly prized single entities.






6. Small 'individual' properties that offer personalized service






7. 3:30 PM- 11:30 PM






8. Small independent roadside motels family owned and operated. These are declining in numbers.






9. Room+ all three meals






10. Freebies given to guests to 'reward' stays






11. The place in the lobby where guest-services are managed and coordinated.






12. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






13. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






14. Runs the day to day operations for a fee






15. Refers to any room in which there is more than one person; increases RevPar because of additional charge






16. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






17. Provides systems and brand recognition






18. An intermediary between the hotel and the guest who buys the room for the guest






19. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






20. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






21. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






22. The number of available rooms is the standard of measurement.






23. Agriculture Age






24. The major reason by far that franchisees sign up.






25. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






26. Deals with the production and service of food and beverages. Service and production are two sub-departments






27. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






28. Age of Service; Medicine - Banking - education and hotel-keeping






29. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






30. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






31. Goal is to maximize coverage with minimal costs.






32. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






33. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






34. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






35. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






36. An unsold room can never be sold again for that particular night.






37. European Plan - Continental Plan - American Plan - Modified American Plan






38. You can't please all the people all the time






39. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






40. Room+ breakfast and lunch OR dinner






41. A group assembled to promote a common purpose






42. Size - Class - Type - Plan






43. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






44. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






45. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






46. RevPAr= Room revenue÷ number of rooms available for sale






47. From who the money comes- a bank






48. Average Daily Rate (ADR); the amount received from each room sold.






49. 300 rooms or more






50. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager