Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average Daily Rate (ADR); the amount received from each room sold.






2. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






3. Individual - group - REIT etc..






4. The place in the lobby where guest-services are managed and coordinated.






5. European Plan - Continental Plan - American Plan - Modified American Plan






6. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






7. 7:30 AM-3:30 PM






8. 'Keeper of the Keys' - provides services from A-Z.






9. Special - highly prized single entities.






10. Sub-department of Food and Beverage. It is headed by a 'chef'.






11. Room+ all three meals






12. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






13. From who the money comes- a bank






14. The point at which there are neither profits nor losses.






15. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






16. Sees the opportunity and puts together the deal






17. Size - Class - Type - Plan






18. Age of Technology






19. Small 'individual' properties that offer personalized service






20. Age of Service; Medicine - Banking - education and hotel-keeping






21. Extend Season - Seek New Markets - Location and Mixed Use Development






22. 1500 rooms or more






23. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






24. 300 rooms or more






25. Handles requests for rooms from prospective guest arriving in the future.






26. ADR= room sale÷ number of rooms sold






27. Depends on hotel design. Often arbitrary.






28. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






29. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






30. The number of available rooms is the standard of measurement.






31. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






32. Items paid for but not utilized - like meals






33. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






34. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






35. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






36. Goal is to maximize coverage with minimal costs.






37. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






38. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






39. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






40. An intermediary between the hotel and the guest who buys the room for the guest






41. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






42. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






43. Room+ breakfast and lunch OR dinner






44. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






45. You can't please all the people all the time






46. Occupancy= number of rooms sold÷ number of rooms available for sale






47. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






48. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






49. 100 rooms or less






50. RevPAr= Room revenue÷ number of rooms available for sale