Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Room Only






2. Manages the Front Office. Needs technical - math and people skills






3. 300 rooms or more






4. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






5. You can't please all the people all the time






6. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






7. A group assembled to promote a common purpose






8. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






9. Freebies given to guests to 'reward' stays






10. Age of Technology






11. Extend Season - Seek New Markets - Location and Mixed Use Development






12. The number of available rooms is the standard of measurement.






13. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






14. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






15. Depends on hotel design. Often arbitrary.






16. Room+ all three meals






17. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






18. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






19. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






20. Goal is to maximize coverage with minimal costs.






21. Handles requests for rooms from prospective guest arriving in the future.






22. 3:30 PM- 11:30 PM






23. The major reason by far that franchisees sign up.






24. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






25. The point at which there are neither profits nor losses.






26. Deals with the production and service of food and beverages. Service and production are two sub-departments






27. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






28. Runs the day to day operations for a fee






29. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






30. 11:30 PM- 7:30 AM






31. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






32. 'Keeper of the Keys' - provides services from A-Z.






33. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






34. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






35. Age of Service; Medicine - Banking - education and hotel-keeping






36. Individual - group - REIT etc..






37. The place in the lobby where guest-services are managed and coordinated.






38. Room+ breakfast and lunch OR dinner






39. Room + 'Light' Breakfast






40. Items paid for but not utilized - like meals






41. RevPAr= Room revenue÷ number of rooms available for sale






42. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






43. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






44. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






45. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






46. ADR= room sale÷ number of rooms sold






47. Provides systems and brand recognition






48. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






49. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






50. Special - highly prized single entities.