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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Agriculture Age
18th Century
Medium Hotel
Cyclical Industry
Food Production
2. Handles requests for rooms from prospective guest arriving in the future.
SMURF
Telephone Department
Room Reservations
Elastic
3. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Preferred Guest Programs (PGPs)
Hotel Types
Housekeeping Department
Room Reservations
4. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
Graveyard Shift
Parties to the Deal
Room Numbering
5. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Leases
Non-buyer Guest
Management Contracts
Small Hotel
6. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Real Estate Investment Trusts (REITs)
Floor Numbering
Medium Hotel
Mom-and-pop hotels
7. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Adjoining or Connecting Rooms
Hotel Classes
Financier
Rev Par Equation
8. Freebies given to guests to 'reward' stays
Hotel Classes
Hotel Plans
Preferred Guest Programs (PGPs)
Rev Par Equation
9. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Preferred Guest Programs (PGPs)
Average Daily Rate Equation
Security Department
Segmantation
10. An unsold room can never be sold again for that particular night.
20th Century
Inelastic
Perishability
Floor Numbering
11. Room Only
Market Segmentation
Leases
European Plan
Brand Equity
12. Special - highly prized single entities.
Uniformed Services Department
American Plan
Financier
Incentive Tours
13. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Front Office
Mega- Hotel
Perishability
14. Runs the day to day operations for a fee
Break-Even Point
Perishability
Management Company
Concierge
15. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Developer
Incentive Tours
Central Reservation System
Management Contracts
16. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Elastic
Room Numbering
Sales per occupied room
Manger of Guest Services
17. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Market Segmentation
Service Department
Rooms Manager
Special Characteristics of the Hotel Business
18. The point at which there are neither profits nor losses.
Rev Par Equation
Continental Plan
Break-Even Point
Hotel Classes
19. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Solutions to Seasonality
Price Elasticity of Demand
Manger of Guest Services
Chains
20. The relationship between revenue per room and the total room inventory available.
Cyclical Industry
Rooms Manager
Hotel Types
Rev Par (Revenue per Available Room)
21. 300 rooms or more
Hotel Types
Large Hotel
Hotel Classifications
Franchises
22. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Mega- Hotel
Hotel Classes
Housekeeping Department
Hotel Classifications
23. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Logic of Segmentation
Parties to the Deal
Floor Numbering
Security Department
24. You can't please all the people all the time
Incentive Tours
Front Office
American Plan
Logic of Segmentation
25. Manages the Front Office. Needs technical - math and people skills
American Plan
Developer
Average Daily Rate Equation
Manger of Guest Services
26. 1500 rooms or more
Telephone Department
The New Rooms
Elastic
Mega- Hotel
27. 100 rooms or less
Food and Beverage Department
Brand Equity
Small Hotel
Occupancy Equation
28. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Double Occupancy
Room Reservations
Inelastic
Management Company
29. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Career Stepping Stones to GM
SMURF
Housekeeping Department
The New Rooms
30. The major reason by far that franchisees sign up.
Adjoining or Connecting Rooms
Solutions to Seasonality
20th Century
Central Reservation System
31. Age of Service; Medicine - Banking - education and hotel-keeping
Financier
Solutions to Seasonality
20th Century
Average Daily Rate Equation
32. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Brand
Rev Par Equation
Hotel Types
Hotel Plans
33. The place in the lobby where guest-services are managed and coordinated.
Manger of Guest Services
Front Office
Management Company
Mega- Hotel
34. 150 to 300 rooms
Medium Hotel
Hotel Classes
Financier
Leases
35. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Double Occupancy
Real Estate Investment Trusts (REITs)
Brand Equity
Occupancy Equation
36. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy
Leases
Graveyard Shift
Food and Beverage Department
37. Industrial Age
19th Century
Chains
Preferred Guest Programs (PGPs)
Rev Par Equation
38. Deals with the production and service of food and beverages. Service and production are two sub-departments
Cyclical Industry
Rooms Manager
Food and Beverage Department
Small Hotel
39. 11:30 PM- 7:30 AM
Room Numbering
The New Rooms
Concierge
Graveyard Shift
40. Rate - By level of Service - By level of amenities - Different Rating Systems
Hotel Classes
Sales per occupied room
Double Occupancy Equation
Career Stepping Stones to GM
41. Small independent roadside motels family owned and operated. These are declining in numbers.
Food and Beverage Department
Mom-and-pop hotels
Telephone Department
Small Hotel
42. Small 'individual' properties that offer personalized service
Boutique Hotels
Consortia and Membership Organizations/ Referral Groups
Sales per occupied room
American Plan
43. 7:30 AM-3:30 PM
Service Department
Day Shift
Front Office
Swing Shift
44. 'Keeper of the Keys' - provides services from A-Z.
Non-buyer Guest
Concierge
American Plan
Solutions to Seasonality
45. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Brand Equity
Medium Hotel
Central Reservation System
The New Rooms
46. Items paid for but not utilized - like meals
Price Elasticity of Demand
Breakage
Solutions to Seasonality
Brand Equity
47. Room+ all three meals
Floor Numbering
Security Department
Market Segmentation
American Plan
48. Room+ breakfast and lunch OR dinner
Financier
Modified American Plan
Mom-and-pop hotels
Leases
49. European Plan - Continental Plan - American Plan - Modified American Plan
Hotel Plans
19th Century
Non-buyer Guest
Food and Beverage Department
50. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Cyclical Industry
Rev Par Equation
Continental Plan
Telephone Department