Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can't please all the people all the time






2. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






3. Freebies given to guests to 'reward' stays






4. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






5. An unsold room can never be sold again for that particular night.






6. From who the money comes- a bank






7. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






8. 150 to 300 rooms






9. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






10. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






11. 3:30 PM- 11:30 PM






12. Room Only






13. Goal is to maximize coverage with minimal costs.






14. Runs the day to day operations for a fee






15. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






16. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






17. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






18. Small 'individual' properties that offer personalized service






19. An intermediary between the hotel and the guest who buys the room for the guest






20. Average Daily Rate (ADR); the amount received from each room sold.






21. Sees the opportunity and puts together the deal






22. 'Keeper of the Keys' - provides services from A-Z.






23. ADR= room sale÷ number of rooms sold






24. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






25. Handles requests for rooms from prospective guest arriving in the future.






26. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






27. Occupancy= number of rooms sold÷ number of rooms available for sale






28. 1500 rooms or more






29. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






30. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






31. RevPAr= Room revenue÷ number of rooms available for sale






32. Inside rooms - odd shaped - small - of many types - sharing bathrooms






33. Small independent roadside motels family owned and operated. These are declining in numbers.






34. Items paid for but not utilized - like meals






35. The number of available rooms is the standard of measurement.






36. Individual - group - REIT etc..






37. Depends on hotel design. Often arbitrary.






38. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






39. The place in the lobby where guest-services are managed and coordinated.






40. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






41. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






42. Room+ breakfast and lunch OR dinner






43. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






44. 100 rooms or less






45. Industrial Age






46. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






47. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






48. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






49. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






50. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.