Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of available rooms is the standard of measurement.






2. An unsold room can never be sold again for that particular night.






3. 150 to 300 rooms






4. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






5. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






6. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






7. ADR= room sale÷ number of rooms sold






8. Age of Service; Medicine - Banking - education and hotel-keeping






9. Industrial Age






10. Room + 'Light' Breakfast






11. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






12. European Plan - Continental Plan - American Plan - Modified American Plan






13. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






14. Manages the Front Office. Needs technical - math and people skills






15. Items paid for but not utilized - like meals






16. Age of Technology






17. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






18. Depends on hotel design. Often arbitrary.






19. 1500 rooms or more






20. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






21. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






22. The relationship between revenue per room and the total room inventory available.






23. From who the money comes- a bank






24. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






25. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






26. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






27. The point at which there are neither profits nor losses.






28. Goal is to maximize coverage with minimal costs.






29. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






30. Runs the day to day operations for a fee






31. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






32. You can't please all the people all the time






33. Room Only






34. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






35. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






36. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






37. Special - highly prized single entities.






38. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






39. Small independent roadside motels family owned and operated. These are declining in numbers.






40. Room+ breakfast and lunch OR dinner






41. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






42. Agriculture Age






43. RevPAr= Room revenue÷ number of rooms available for sale






44. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






45. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






46. 300 rooms or more






47. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






48. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






49. Room+ all three meals






50. Deals with the production and service of food and beverages. Service and production are two sub-departments