Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Extend Season - Seek New Markets - Location and Mixed Use Development






2. Industrial Age






3. An unsold room can never be sold again for that particular night.






4. A group assembled to promote a common purpose






5. 3:30 PM- 11:30 PM






6. 'Keeper of the Keys' - provides services from A-Z.






7. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






8. Room+ breakfast and lunch OR dinner






9. Room+ all three meals






10. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






11. Goal is to maximize coverage with minimal costs.






12. Small independent roadside motels family owned and operated. These are declining in numbers.






13. The relationship between revenue per room and the total room inventory available.






14. From who the money comes- a bank






15. European Plan - Continental Plan - American Plan - Modified American Plan






16. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






17. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






18. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






19. Age of Technology






20. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






21. Small 'individual' properties that offer personalized service






22. Provides systems and brand recognition






23. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






24. Occupancy= number of rooms sold÷ number of rooms available for sale






25. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






26. Individual - group - REIT etc..






27. The place in the lobby where guest-services are managed and coordinated.






28. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






29. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






30. 11:30 PM- 7:30 AM






31. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






32. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






33. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






34. 1500 rooms or more






35. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






36. RevPAr= Room revenue÷ number of rooms available for sale






37. The point at which there are neither profits nor losses.






38. Refers to any room in which there is more than one person; increases RevPar because of additional charge






39. Size - Class - Type - Plan






40. Items paid for but not utilized - like meals






41. ADR= room sale÷ number of rooms sold






42. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






43. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






44. Manages the Front Office. Needs technical - math and people skills






45. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






46. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






47. Deals with the production and service of food and beverages. Service and production are two sub-departments






48. Special - highly prized single entities.






49. 100 rooms or less






50. Sub-department of Food and Beverage. It is headed by a 'chef'.