Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average Daily Rate (ADR); the amount received from each room sold.






2. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






3. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






4. Sees the opportunity and puts together the deal






5. An unsold room can never be sold again for that particular night.






6. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






7. 11:30 PM- 7:30 AM






8. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






9. You can't please all the people all the time






10. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






11. An intermediary between the hotel and the guest who buys the room for the guest






12. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






13. 'Keeper of the Keys' - provides services from A-Z.






14. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






15. The relationship between revenue per room and the total room inventory available.






16. Agriculture Age






17. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






18. European Plan - Continental Plan - American Plan - Modified American Plan






19. Small independent roadside motels family owned and operated. These are declining in numbers.






20. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






21. Room + 'Light' Breakfast






22. Individual - group - REIT etc..






23. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






24. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






25. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






26. Extend Season - Seek New Markets - Location and Mixed Use Development






27. Runs the day to day operations for a fee






28. Rate - By level of Service - By level of amenities - Different Rating Systems






29. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






30. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






31. Sub-department of Food and Beverage. It is headed by a 'chef'.






32. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






33. Handles requests for rooms from prospective guest arriving in the future.






34. ADR= room sale÷ number of rooms sold






35. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






36. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






37. A group assembled to promote a common purpose






38. RevPAr= Room revenue÷ number of rooms available for sale






39. 300 rooms or more






40. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






41. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






42. Deals with the production and service of food and beverages. Service and production are two sub-departments






43. Occupancy= number of rooms sold÷ number of rooms available for sale






44. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






45. 150 to 300 rooms






46. 100 rooms or less






47. Goal is to maximize coverage with minimal costs.






48. 3:30 PM- 11:30 PM






49. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






50. The point at which there are neither profits nor losses.