Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






2. Refers to any room in which there is more than one person; increases RevPar because of additional charge






3. The place in the lobby where guest-services are managed and coordinated.






4. Items paid for but not utilized - like meals






5. 100 rooms or less






6. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






7. European Plan - Continental Plan - American Plan - Modified American Plan






8. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






9. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






10. Occupancy= number of rooms sold÷ number of rooms available for sale






11. A group assembled to promote a common purpose






12. Provides systems and brand recognition






13. Runs the day to day operations for a fee






14. Size - Class - Type - Plan






15. Room+ all three meals






16. The relationship between revenue per room and the total room inventory available.






17. Sees the opportunity and puts together the deal






18. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






19. Manages the Front Office. Needs technical - math and people skills






20. Handles requests for rooms from prospective guest arriving in the future.






21. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






22. You can't please all the people all the time






23. 300 rooms or more






24. Small 'individual' properties that offer personalized service






25. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






26. From who the money comes- a bank






27. Small independent roadside motels family owned and operated. These are declining in numbers.






28. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






29. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






30. Sub-department of Food and Beverage. It is headed by a 'chef'.






31. An unsold room can never be sold again for that particular night.






32. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






33. Depends on hotel design. Often arbitrary.






34. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






35. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






36. Age of Technology






37. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






38. Agriculture Age






39. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






40. Room Only






41. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






42. Age of Service; Medicine - Banking - education and hotel-keeping






43. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






44. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






45. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






46. 1500 rooms or more






47. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






48. Room + 'Light' Breakfast






49. The major reason by far that franchisees sign up.






50. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions