Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






2. Room+ breakfast and lunch OR dinner






3. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






4. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






5. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






6. Rate - By level of Service - By level of amenities - Different Rating Systems






7. Room Only






8. 3:30 PM- 11:30 PM






9. Size - Class - Type - Plan






10. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






11. An intermediary between the hotel and the guest who buys the room for the guest






12. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






13. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






14. The number of available rooms is the standard of measurement.






15. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






16. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






17. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






18. An unsold room can never be sold again for that particular night.






19. Small 'individual' properties that offer personalized service






20. ADR= room sale÷ number of rooms sold






21. 7:30 AM-3:30 PM






22. Individual - group - REIT etc..






23. 100 rooms or less






24. The point at which there are neither profits nor losses.






25. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






26. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






27. 150 to 300 rooms






28. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






29. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






30. Special - highly prized single entities.






31. Manages the Front Office. Needs technical - math and people skills






32. Industrial Age






33. European Plan - Continental Plan - American Plan - Modified American Plan






34. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






35. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






36. Age of Service; Medicine - Banking - education and hotel-keeping






37. Small independent roadside motels family owned and operated. These are declining in numbers.






38. Room + 'Light' Breakfast






39. Sees the opportunity and puts together the deal






40. Inside rooms - odd shaped - small - of many types - sharing bathrooms






41. Agriculture Age






42. 1500 rooms or more






43. Deals with the production and service of food and beverages. Service and production are two sub-departments






44. Items paid for but not utilized - like meals






45. Sub-department of Food and Beverage. It is headed by a 'chef'.






46. From who the money comes- a bank






47. Refers to any room in which there is more than one person; increases RevPar because of additional charge






48. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






49. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






50. Occupancy= number of rooms sold÷ number of rooms available for sale