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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can't please all the people all the time
Leases
Hotel Types
Hotel Classes
Logic of Segmentation
2. 100 rooms or less
Small Hotel
The New Rooms
Double Occupancy Equation
21st Century
3. Room+ breakfast and lunch OR dinner
Modified American Plan
Telephone Department
Elastic
Developer
4. Runs the day to day operations for a fee
21st Century
SMURF
Average Daily Rate Equation
Management Company
5. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Continental Plan
Breakage
Career Stepping Stones to GM
Small Hotel
6. Occupancy= number of rooms sold÷ number of rooms available for sale
Uniformed Services Department
Mega- Hotel
Occupancy Equation
Incentive Tours
7. Depends on hotel design. Often arbitrary.
Continental Plan
Security Department
18th Century
Room Numbering
8. Freebies given to guests to 'reward' stays
Average Daily Rate Equation
Concierge
Hotel Classes
Preferred Guest Programs (PGPs)
9. Rate - By level of Service - By level of amenities - Different Rating Systems
Solutions to Seasonality
Hotel Classes
General Manager (GM)
Elastic
10. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
Room Reservations
Average Daily Rate Equation
Management Company
11. A group assembled to promote a common purpose
Occupancy Equation
Central Reservation System
Convention
Franchising Company
12. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Security Department
Developer
Logic of Segmentation
Management Contracts
13. 150 to 300 rooms
Logic of Segmentation
Chains
Market Segmentation
Medium Hotel
14. Average Daily Rate (ADR); the amount received from each room sold.
Continental Plan
Large Hotel
Solutions to Seasonality
Sales per occupied room
15. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Price Elasticity of Demand
Double Occupancy Equation
Day Shift
Occupancy Equation
16. Special - highly prized single entities.
Rev Par Equation
Incentive Tours
Consortia and Membership Organizations/ Referral Groups
Break-Even Point
17. Industrial Age
19th Century
Manger of Guest Services
Trophy Hotels
Hotel Classifications
18. 1500 rooms or more
Manger of Guest Services
Mega- Hotel
Average Daily Rate Equation
Food and Beverage Department
19. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Leases
General Manager (GM)
Boutique Hotels
Hotel Types
20. Room+ all three meals
American Plan
Leases
Chains
Special Characteristics of the Hotel Business
21. Sub-department of Food and Beverage. It is headed by a 'chef'.
Double Occupancy Equation
Consortia and Membership Organizations/ Referral Groups
Segmantation
Food Production
22. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Hotel Plans
Room Numbering
Brand Equity
Trophy Hotels
23. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Consortia and Membership Organizations/ Referral Groups
Floor Numbering
Manger of Guest Services
Break-Even Point
24. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Market Segmentation
Telephone Department
Price Elasticity of Demand
Developer
25. RevPAr= Room revenue÷ number of rooms available for sale
Food Production
The New Rooms
Rev Par Equation
Consortia and Membership Organizations/ Referral Groups
26. The point at which there are neither profits nor losses.
Graveyard Shift
Swing Shift
Consortia and Membership Organizations/ Referral Groups
Break-Even Point
27. Manages the Front Office. Needs technical - math and people skills
General Manager (GM)
Large Hotel
Manger of Guest Services
21st Century
28. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Consortia and Membership Organizations/ Referral Groups
Solutions to Seasonality
General Manager (GM)
Chains
29. The number of available rooms is the standard of measurement.
Size
Brand Equity
Career Stepping Stones to GM
Continental Plan
30. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
The New Rooms
Management Contracts
20th Century
31. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Cyclical Industry
The New Rooms
Housekeeping Department
Occupancy
32. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Convention
Leases
19th Century
Price Elasticity of Demand
33. The place in the lobby where guest-services are managed and coordinated.
Perishability
Manger of Guest Services
Telephone Department
Front Office
34. 11:30 PM- 7:30 AM
Parties to the Deal
The New Rooms
Graveyard Shift
General Manager (GM)
35. Age of Service; Medicine - Banking - education and hotel-keeping
Hotel Classes
Manger of Guest Services
20th Century
Inelastic
36. Goal is to maximize coverage with minimal costs.
Brand
Management Company
Forecast Scheduling
Trophy Hotels
37. Deals with the production and service of food and beverages. Service and production are two sub-departments
Special Characteristics of the Hotel Business
The Old Rooms
Food and Beverage Department
Franchising Company
38. Extend Season - Seek New Markets - Location and Mixed Use Development
Perishability
Floor Numbering
Solutions to Seasonality
Elastic
39. Provides systems and brand recognition
Franchising Company
Front Office
Hotel Classifications
Hotel Plans
40. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Elastic
Mom-and-pop hotels
SMURF
41. 7:30 AM-3:30 PM
Day Shift
Double Occupancy
Chains
Swing Shift
42. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Logic of Segmentation
Elastic
Preferred Guest Programs (PGPs)
SMURF
43. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Sales per occupied room
Telephone Department
Special Characteristics of the Hotel Business
Parties to the Deal
44. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Career Stepping Stones to GM
Inelastic
European Plan
Hotel Classes
45. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Small Hotel
Telephone Department
Developer
Franchises
46. From who the money comes- a bank
Financier
Leases
Convention
Segmantation
47. Size - Class - Type - Plan
Occupancy Equation
American Plan
Leases
Hotel Classifications
48. The major reason by far that franchisees sign up.
Room Reservations
Concierge
Preferred Guest Programs (PGPs)
Central Reservation System
49. 3:30 PM- 11:30 PM
Graveyard Shift
Swing Shift
American Plan
Preferred Guest Programs (PGPs)
50. Small 'individual' properties that offer personalized service
Rev Par (Revenue per Available Room)
Average Daily Rate Equation
Boutique Hotels
Break-Even Point
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