Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 3:30 PM- 11:30 PM






2. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






3. 'Keeper of the Keys' - provides services from A-Z.






4. Provides systems and brand recognition






5. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






6. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






7. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






8. Average Daily Rate (ADR); the amount received from each room sold.






9. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






10. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






11. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






12. Items paid for but not utilized - like meals






13. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






14. An intermediary between the hotel and the guest who buys the room for the guest






15. Occupancy= number of rooms sold÷ number of rooms available for sale






16. Sub-department of Food and Beverage. It is headed by a 'chef'.






17. 1500 rooms or more






18. Depends on hotel design. Often arbitrary.






19. Agriculture Age






20. 11:30 PM- 7:30 AM






21. Inside rooms - odd shaped - small - of many types - sharing bathrooms






22. Sees the opportunity and puts together the deal






23. Manages the Front Office. Needs technical - math and people skills






24. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






25. 150 to 300 rooms






26. The relationship between revenue per room and the total room inventory available.






27. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






28. Freebies given to guests to 'reward' stays






29. Rate - By level of Service - By level of amenities - Different Rating Systems






30. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






31. Age of Technology






32. Handles requests for rooms from prospective guest arriving in the future.






33. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






34. Goal is to maximize coverage with minimal costs.






35. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






36. Small 'individual' properties that offer personalized service






37. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






38. A group assembled to promote a common purpose






39. Small independent roadside motels family owned and operated. These are declining in numbers.






40. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






41. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






42. Room+ all three meals






43. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






44. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






45. You can't please all the people all the time






46. Individual - group - REIT etc..






47. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






48. 7:30 AM-3:30 PM






49. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






50. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions