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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






2. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






3. Runs the day to day operations for a fee






4. Agriculture Age






5. Sub-department of Food and Beverage. It is headed by a 'chef'.






6. Age of Service; Medicine - Banking - education and hotel-keeping






7. Room + 'Light' Breakfast






8. Size - Class - Type - Plan






9. Depends on hotel design. Often arbitrary.






10. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






11. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






12. Refers to any room in which there is more than one person; increases RevPar because of additional charge






13. Occupancy= number of rooms sold÷ number of rooms available for sale






14. An intermediary between the hotel and the guest who buys the room for the guest






15. 7:30 AM-3:30 PM






16. 3:30 PM- 11:30 PM






17. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






18. Average Daily Rate (ADR); the amount received from each room sold.






19. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






20. The major reason by far that franchisees sign up.






21. Manages the Front Office. Needs technical - math and people skills






22. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






23. European Plan - Continental Plan - American Plan - Modified American Plan






24. 1500 rooms or more






25. An unsold room can never be sold again for that particular night.






26. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






27. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






28. Small independent roadside motels family owned and operated. These are declining in numbers.






29. You can't please all the people all the time






30. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






31. Inside rooms - odd shaped - small - of many types - sharing bathrooms






32. Freebies given to guests to 'reward' stays






33. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






34. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






35. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






36. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






37. 150 to 300 rooms






38. 11:30 PM- 7:30 AM






39. 300 rooms or more






40. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






41. RevPAr= Room revenue÷ number of rooms available for sale






42. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






43. A group assembled to promote a common purpose






44. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






45. Age of Technology






46. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






47. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






48. Rate - By level of Service - By level of amenities - Different Rating Systems






49. From who the money comes- a bank






50. Individual - group - REIT etc..







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