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Test your basic knowledge |
Hotel Business
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The major reason by far that franchisees sign up.
Equity/ Ownership
Central Reservation System
Security Department
The Old Rooms
2. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Hotel Types
The New Rooms
18th Century
Graveyard Shift
3. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Modified American Plan
European Plan
Real Estate Investment Trusts (REITs)
Developer
4. Average Daily Rate (ADR); the amount received from each room sold.
Management Company
Sales per occupied room
Leases
20th Century
5. ADR= room sale÷ number of rooms sold
Special Characteristics of the Hotel Business
Swing Shift
Hotel Classifications
Average Daily Rate Equation
6. Occupancy= number of rooms sold÷ number of rooms available for sale
Large Hotel
Occupancy Equation
Price Elasticity of Demand
The Old Rooms
7. Age of Service; Medicine - Banking - education and hotel-keeping
Large Hotel
Breakage
Financier
20th Century
8. Individual - group - REIT etc..
Preferred Guest Programs (PGPs)
Equity/ Ownership
Market Segmentation
Food and Beverage Department
9. Handles requests for rooms from prospective guest arriving in the future.
Room Reservations
Cyclical Industry
Room Numbering
Hotel Classes
10. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Small Hotel
Hotel Types
18th Century
Security Department
11. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
Telephone Department
Uniformed Services Department
Break-Even Point
12. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
18th Century
Leases
Concierge
Double Occupancy Equation
13. Special - highly prized single entities.
Size
Break-Even Point
Cyclical Industry
Incentive Tours
14. The relationship between revenue per room and the total room inventory available.
Hotel Classifications
Manger of Guest Services
Room Numbering
Rev Par (Revenue per Available Room)
15. Freebies given to guests to 'reward' stays
Developer
Preferred Guest Programs (PGPs)
Uniformed Services Department
Hotel Classifications
16. Provides systems and brand recognition
Franchising Company
Mom-and-pop hotels
Segmantation
Room Reservations
17. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Small Hotel
Day Shift
Mom-and-pop hotels
Adjoining or Connecting Rooms
18. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Market Segmentation
Manger of Guest Services
The New Rooms
Food and Beverage Department
19. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Brand Equity
Consortia and Membership Organizations/ Referral Groups
Double Occupancy Equation
Inelastic
20. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Logic of Segmentation
Franchising Company
Floor Numbering
Parties to the Deal
21. Rate - By level of Service - By level of amenities - Different Rating Systems
19th Century
Hotel Classes
SMURF
Financier
22. 100 rooms or less
Elastic
Management Company
Small Hotel
Security Department
23. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Trophy Hotels
Sales per occupied room
The Old Rooms
Inelastic
24. An intermediary between the hotel and the guest who buys the room for the guest
Non-buyer Guest
Hotel Plans
20th Century
Security Department
25. 'Keeper of the Keys' - provides services from A-Z.
21st Century
Concierge
Brand
Mom-and-pop hotels
26. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Graveyard Shift
Parties to the Deal
20th Century
Brand
27. European Plan - Continental Plan - American Plan - Modified American Plan
Management Contracts
Special Characteristics of the Hotel Business
Hotel Plans
Hotel Types
28. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
19th Century
Career Stepping Stones to GM
Price Elasticity of Demand
Double Occupancy Equation
29. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Elastic
18th Century
Special Characteristics of the Hotel Business
Average Daily Rate Equation
30. Small independent roadside motels family owned and operated. These are declining in numbers.
Franchises
Medium Hotel
Mom-and-pop hotels
Small Hotel
31. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Special Characteristics of the Hotel Business
Front Office
Swing Shift
Developer
32. Sub-department of Food and Beverage. It is headed by a 'chef'.
Double Occupancy Equation
Food Production
Telephone Department
Special Characteristics of the Hotel Business
33. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Mom-and-pop hotels
Modified American Plan
Room Numbering
Cyclical Industry
34. Room+ breakfast and lunch OR dinner
Size
Career Stepping Stones to GM
The New Rooms
Modified American Plan
35. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Occupancy
General Manager (GM)
Front Office
Average Daily Rate Equation
36. The place in the lobby where guest-services are managed and coordinated.
Special Characteristics of the Hotel Business
Front Office
Modified American Plan
Occupancy Equation
37. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Brand Equity
Cyclical Industry
Concierge
Franchises
38. A group assembled to promote a common purpose
Brand Equity
Convention
Management Contracts
Inelastic
39. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Mom-and-pop hotels
Uniformed Services Department
Inelastic
Front Office
40. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Management Company
Medium Hotel
Special Characteristics of the Hotel Business
General Manager (GM)
41. 300 rooms or more
18th Century
20th Century
Occupancy Equation
Large Hotel
42. Age of Technology
20th Century
Franchising Company
Price Elasticity of Demand
21st Century
43. Small 'individual' properties that offer personalized service
Franchises
Rev Par Equation
Real Estate Investment Trusts (REITs)
Boutique Hotels
44. Depends on hotel design. Often arbitrary.
Financier
Telephone Department
Large Hotel
Room Numbering
45. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Price Elasticity of Demand
Trophy Hotels
Manger of Guest Services
Sales per occupied room
46. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Solutions to Seasonality
20th Century
Uniformed Services Department
Inelastic
47. 7:30 AM-3:30 PM
Sales per occupied room
Day Shift
Chains
The New Rooms
48. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Perishability
Continental Plan
Housekeeping Department
Occupancy
49. The number of available rooms is the standard of measurement.
Convention
Mom-and-pop hotels
Price Elasticity of Demand
Size
50. Industrial Age
Front Office
Hotel Types
Elastic
19th Century
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