Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 100 rooms or less






2. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






3. The point at which there are neither profits nor losses.






4. An unsold room can never be sold again for that particular night.






5. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






6. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






7. You can't please all the people all the time






8. Goal is to maximize coverage with minimal costs.






9. Age of Service; Medicine - Banking - education and hotel-keeping






10. Individual - group - REIT etc..






11. Room+ all three meals






12. 150 to 300 rooms






13. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






14. Runs the day to day operations for a fee






15. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






16. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






17. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






18. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






19. Average Daily Rate (ADR); the amount received from each room sold.






20. Manages the Front Office. Needs technical - math and people skills






21. The major reason by far that franchisees sign up.






22. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






23. 1500 rooms or more






24. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






25. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






26. 'Keeper of the Keys' - provides services from A-Z.






27. Depends on hotel design. Often arbitrary.






28. Room+ breakfast and lunch OR dinner






29. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






30. Agriculture Age






31. Occupancy= number of rooms sold÷ number of rooms available for sale






32. European Plan - Continental Plan - American Plan - Modified American Plan






33. Provides systems and brand recognition






34. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






35. From who the money comes- a bank






36. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






37. The place in the lobby where guest-services are managed and coordinated.






38. Small independent roadside motels family owned and operated. These are declining in numbers.






39. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






40. 3:30 PM- 11:30 PM






41. 300 rooms or more






42. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






43. The number of available rooms is the standard of measurement.






44. Room Only






45. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






46. Age of Technology






47. 7:30 AM-3:30 PM






48. Industrial Age






49. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






50. An intermediary between the hotel and the guest who buys the room for the guest