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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






2. Sees the opportunity and puts together the deal






3. Small independent roadside motels family owned and operated. These are declining in numbers.






4. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






5. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






6. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






7. Occupancy= number of rooms sold÷ number of rooms available for sale






8. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






9. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






10. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






11. An intermediary between the hotel and the guest who buys the room for the guest






12. 150 to 300 rooms






13. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






14. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






15. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






16. Industrial Age






17. Items paid for but not utilized - like meals






18. Deals with the production and service of food and beverages. Service and production are two sub-departments






19. The major reason by far that franchisees sign up.






20. From who the money comes- a bank






21. Provides systems and brand recognition






22. Runs the day to day operations for a fee






23. Size - Class - Type - Plan






24. You can't please all the people all the time






25. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






26. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






27. 11:30 PM- 7:30 AM






28. European Plan - Continental Plan - American Plan - Modified American Plan






29. The relationship between revenue per room and the total room inventory available.






30. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






31. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






32. 'Keeper of the Keys' - provides services from A-Z.






33. 7:30 AM-3:30 PM






34. Small 'individual' properties that offer personalized service






35. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






36. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






37. Refers to any room in which there is more than one person; increases RevPar because of additional charge






38. Agriculture Age






39. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






40. The place in the lobby where guest-services are managed and coordinated.






41. Rate - By level of Service - By level of amenities - Different Rating Systems






42. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






43. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






44. Room Only






45. The point at which there are neither profits nor losses.






46. Inside rooms - odd shaped - small - of many types - sharing bathrooms






47. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






48. A group assembled to promote a common purpose






49. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






50. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






Can you answer 50 questions in 15 minutes?



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