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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






2. 11:30 PM- 7:30 AM






3. Small independent roadside motels family owned and operated. These are declining in numbers.






4. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






5. Manages the Front Office. Needs technical - math and people skills






6. The number of available rooms is the standard of measurement.






7. A group assembled to promote a common purpose






8. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






9. Runs the day to day operations for a fee






10. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






11. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






12. Freebies given to guests to 'reward' stays






13. Inside rooms - odd shaped - small - of many types - sharing bathrooms






14. Room + 'Light' Breakfast






15. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






16. Depends on hotel design. Often arbitrary.






17. Age of Service; Medicine - Banking - education and hotel-keeping






18. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






19. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






20. You can't please all the people all the time






21. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






22. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






23. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






24. Sees the opportunity and puts together the deal






25. Provides systems and brand recognition






26. Occupancy= number of rooms sold÷ number of rooms available for sale






27. 150 to 300 rooms






28. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






29. European Plan - Continental Plan - American Plan - Modified American Plan






30. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






31. Agriculture Age






32. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






33. Small 'individual' properties that offer personalized service






34. The relationship between revenue per room and the total room inventory available.






35. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






36. Individual - group - REIT etc..






37. An unsold room can never be sold again for that particular night.






38. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






39. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






40. Room Only






41. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






42. Deals with the production and service of food and beverages. Service and production are two sub-departments






43. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






44. Extend Season - Seek New Markets - Location and Mixed Use Development






45. Size - Class - Type - Plan






46. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






47. Average Daily Rate (ADR); the amount received from each room sold.






48. 7:30 AM-3:30 PM






49. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






50. The point at which there are neither profits nor losses.