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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provides systems and brand recognition
Rooms Manager
Food and Beverage Department
Special Characteristics of the Hotel Business
Franchising Company
2. Room+ breakfast and lunch OR dinner
Average Daily Rate Equation
Modified American Plan
Room Numbering
Elastic
3. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Management Contracts
Service Department
Food Production
Real Estate Investment Trusts (REITs)
4. Room + 'Light' Breakfast
American Plan
Occupancy
Continental Plan
Graveyard Shift
5. Sub-department of Food and Beverage. It is headed by a 'chef'.
Average Daily Rate Equation
Large Hotel
21st Century
Food Production
6. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Inelastic
Front Office
SMURF
Trophy Hotels
7. 11:30 PM- 7:30 AM
Market Segmentation
Food and Beverage Department
Graveyard Shift
Real Estate Investment Trusts (REITs)
8. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Rev Par Equation
Perishability
The Old Rooms
Convention
9. Rate - By level of Service - By level of amenities - Different Rating Systems
Hotel Classes
Financier
21st Century
Brand
10. The major reason by far that franchisees sign up.
SMURF
Room Numbering
Day Shift
Central Reservation System
11. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Service Department
Day Shift
Career Stepping Stones to GM
Preferred Guest Programs (PGPs)
12. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Preferred Guest Programs (PGPs)
Double Occupancy Equation
Financier
Occupancy
13. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
Franchises
Incentive Tours
Mega- Hotel
14. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Hotel Types
Parties to the Deal
Room Reservations
European Plan
15. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
SMURF
Breakage
Brand Equity
Double Occupancy
16. Small 'individual' properties that offer personalized service
Hotel Classifications
Franchises
Perishability
Boutique Hotels
17. Goal is to maximize coverage with minimal costs.
Forecast Scheduling
American Plan
Continental Plan
European Plan
18. 1500 rooms or more
Size
Mega- Hotel
Food Production
Developer
19. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Medium Hotel
Price Elasticity of Demand
20th Century
20. Sees the opportunity and puts together the deal
Double Occupancy Equation
Manger of Guest Services
Size
Developer
21. You can't please all the people all the time
Break-Even Point
Size
Logic of Segmentation
Equity/ Ownership
22. Age of Technology
Manger of Guest Services
21st Century
Perishability
Housekeeping Department
23. A group assembled to promote a common purpose
Occupancy
Forecast Scheduling
Convention
Hotel Plans
24. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Occupancy
Double Occupancy Equation
Hotel Types
The Old Rooms
25. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Brand
Hotel Classifications
SMURF
Inelastic
26. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Telephone Department
Solutions to Seasonality
Trophy Hotels
Manger of Guest Services
27. 3:30 PM- 11:30 PM
Rev Par Equation
Swing Shift
The Old Rooms
Service Department
28. The relationship between revenue per room and the total room inventory available.
Modified American Plan
Logic of Segmentation
Rev Par (Revenue per Available Room)
Perishability
29. Deals with the production and service of food and beverages. Service and production are two sub-departments
Consortia and Membership Organizations/ Referral Groups
Leases
Room Numbering
Food and Beverage Department
30. Items paid for but not utilized - like meals
Security Department
Breakage
Central Reservation System
Manger of Guest Services
31. ADR= room sale÷ number of rooms sold
Double Occupancy
Average Daily Rate Equation
Forecast Scheduling
Breakage
32. Industrial Age
Continental Plan
Financier
Day Shift
19th Century
33. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Service Department
20th Century
Adjoining or Connecting Rooms
Large Hotel
34. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Average Daily Rate Equation
Medium Hotel
Cyclical Industry
Franchises
35. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Real Estate Investment Trusts (REITs)
Price Elasticity of Demand
Franchising Company
Food and Beverage Department
36. Agriculture Age
The Old Rooms
18th Century
Mom-and-pop hotels
Mega- Hotel
37. Handles requests for rooms from prospective guest arriving in the future.
The New Rooms
Room Reservations
Day Shift
Cyclical Industry
38. Freebies given to guests to 'reward' stays
Solutions to Seasonality
Adjoining or Connecting Rooms
Break-Even Point
Preferred Guest Programs (PGPs)
39. Extend Season - Seek New Markets - Location and Mixed Use Development
19th Century
Hotel Classes
Solutions to Seasonality
Size
40. Manages the Front Office. Needs technical - math and people skills
Concierge
Occupancy
Hotel Types
Manger of Guest Services
41. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Brand Equity
Security Department
Hotel Classifications
Front Office
42. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Franchises
Parties to the Deal
Convention
Special Characteristics of the Hotel Business
43. The number of available rooms is the standard of measurement.
Size
Incentive Tours
Elastic
Uniformed Services Department
44. Occupancy= number of rooms sold÷ number of rooms available for sale
Occupancy Equation
Consortia and Membership Organizations/ Referral Groups
Size
Convention
45. An intermediary between the hotel and the guest who buys the room for the guest
Security Department
Non-buyer Guest
Uniformed Services Department
Double Occupancy Equation
46. Individual - group - REIT etc..
Forecast Scheduling
Hotel Classes
Equity/ Ownership
SMURF
47. 7:30 AM-3:30 PM
Price Elasticity of Demand
Hotel Types
Modified American Plan
Day Shift
48. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Breakage
Housekeeping Department
Parties to the Deal
Security Department
49. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
General Manager (GM)
Uniformed Services Department
Hotel Classes
50. Depends on hotel design. Often arbitrary.
Inelastic
Front Office
Room Numbering
Brand