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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






2. Goal is to maximize coverage with minimal costs.






3. Average Daily Rate (ADR); the amount received from each room sold.






4. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






5. 150 to 300 rooms






6. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






7. 11:30 PM- 7:30 AM






8. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






9. Extend Season - Seek New Markets - Location and Mixed Use Development






10. Room Only






11. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






12. Individual - group - REIT etc..






13. Freebies given to guests to 'reward' stays






14. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






15. Room+ all three meals






16. Rate - By level of Service - By level of amenities - Different Rating Systems






17. An intermediary between the hotel and the guest who buys the room for the guest






18. Room+ breakfast and lunch OR dinner






19. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






20. From who the money comes- a bank






21. You can't please all the people all the time






22. Depends on hotel design. Often arbitrary.






23. Provides systems and brand recognition






24. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






25. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






26. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






27. Sees the opportunity and puts together the deal






28. Handles requests for rooms from prospective guest arriving in the future.






29. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






30. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






31. Manages the Front Office. Needs technical - math and people skills






32. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






33. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






34. Small 'individual' properties that offer personalized service






35. Refers to any room in which there is more than one person; increases RevPar because of additional charge






36. Occupancy= number of rooms sold÷ number of rooms available for sale






37. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






38. 1500 rooms or more






39. The place in the lobby where guest-services are managed and coordinated.






40. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






41. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






42. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






43. RevPAr= Room revenue÷ number of rooms available for sale






44. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






45. 100 rooms or less






46. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






47. Sub-department of Food and Beverage. It is headed by a 'chef'.






48. 'Keeper of the Keys' - provides services from A-Z.






49. 7:30 AM-3:30 PM






50. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality