Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Age of Service; Medicine - Banking - education and hotel-keeping






2. A group assembled to promote a common purpose






3. Special - highly prized single entities.






4. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






5. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






6. Room Only






7. 300 rooms or more






8. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






9. Rate - By level of Service - By level of amenities - Different Rating Systems






10. You can't please all the people all the time






11. Deals with the production and service of food and beverages. Service and production are two sub-departments






12. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






13. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






14. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






15. European Plan - Continental Plan - American Plan - Modified American Plan






16. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






17. Refers to any room in which there is more than one person; increases RevPar because of additional charge






18. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






19. Room+ all three meals






20. The point at which there are neither profits nor losses.






21. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






22. Items paid for but not utilized - like meals






23. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






24. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






25. 100 rooms or less






26. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






27. Occupancy= number of rooms sold÷ number of rooms available for sale






28. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






29. Average Daily Rate (ADR); the amount received from each room sold.






30. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






31. Extend Season - Seek New Markets - Location and Mixed Use Development






32. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






33. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






34. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






35. An intermediary between the hotel and the guest who buys the room for the guest






36. The relationship between revenue per room and the total room inventory available.






37. The major reason by far that franchisees sign up.






38. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






39. Age of Technology






40. The place in the lobby where guest-services are managed and coordinated.






41. Provides systems and brand recognition






42. 150 to 300 rooms






43. 'Keeper of the Keys' - provides services from A-Z.






44. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






45. Freebies given to guests to 'reward' stays






46. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






47. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






48. 7:30 AM-3:30 PM






49. 1500 rooms or more






50. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC