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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






2. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






3. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






4. 7:30 AM-3:30 PM






5. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






6. Room + 'Light' Breakfast






7. The number of available rooms is the standard of measurement.






8. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






9. 150 to 300 rooms






10. Small independent roadside motels family owned and operated. These are declining in numbers.






11. Goal is to maximize coverage with minimal costs.






12. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






13. Room Only






14. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






15. Provides systems and brand recognition






16. Freebies given to guests to 'reward' stays






17. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






18. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






19. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






20. Sees the opportunity and puts together the deal






21. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






22. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






23. You can't please all the people all the time






24. An unsold room can never be sold again for that particular night.






25. Age of Technology






26. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






27. Special - highly prized single entities.






28. Manages the Front Office. Needs technical - math and people skills






29. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






30. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






31. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






32. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






33. 11:30 PM- 7:30 AM






34. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






35. The point at which there are neither profits nor losses.






36. Room+ breakfast and lunch OR dinner






37. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






38. Handles requests for rooms from prospective guest arriving in the future.






39. RevPAr= Room revenue÷ number of rooms available for sale






40. The relationship between revenue per room and the total room inventory available.






41. 'Keeper of the Keys' - provides services from A-Z.






42. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






43. Agriculture Age






44. Industrial Age






45. The major reason by far that franchisees sign up.






46. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






47. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






48. 3:30 PM- 11:30 PM






49. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






50. Extend Season - Seek New Markets - Location and Mixed Use Development







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