Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. From who the money comes- a bank






2. European Plan - Continental Plan - American Plan - Modified American Plan






3. Average Daily Rate (ADR); the amount received from each room sold.






4. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






5. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






6. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






7. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






8. The major reason by far that franchisees sign up.






9. 'Keeper of the Keys' - provides services from A-Z.






10. Special - highly prized single entities.






11. Room+ all three meals






12. Occupancy= number of rooms sold÷ number of rooms available for sale






13. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






14. Room Only






15. Age of Technology






16. Handles requests for rooms from prospective guest arriving in the future.






17. 3:30 PM- 11:30 PM






18. Industrial Age






19. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






20. Refers to any room in which there is more than one person; increases RevPar because of additional charge






21. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






22. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






23. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






24. Rate - By level of Service - By level of amenities - Different Rating Systems






25. RevPAr= Room revenue÷ number of rooms available for sale






26. The place in the lobby where guest-services are managed and coordinated.






27. An unsold room can never be sold again for that particular night.






28. 1500 rooms or more






29. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






30. 300 rooms or more






31. The point at which there are neither profits nor losses.






32. Individual - group - REIT etc..






33. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






34. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






35. Sub-department of Food and Beverage. It is headed by a 'chef'.






36. 7:30 AM-3:30 PM






37. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






38. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






39. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






40. The number of available rooms is the standard of measurement.






41. Room+ breakfast and lunch OR dinner






42. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






43. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






44. Sees the opportunity and puts together the deal






45. Age of Service; Medicine - Banking - education and hotel-keeping






46. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






47. Provides systems and brand recognition






48. Depends on hotel design. Often arbitrary.






49. Small 'individual' properties that offer personalized service






50. Manages the Front Office. Needs technical - math and people skills