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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of available rooms is the standard of measurement.
The New Rooms
Size
Cyclical Industry
Double Occupancy Equation
2. An unsold room can never be sold again for that particular night.
Continental Plan
Double Occupancy
Central Reservation System
Perishability
3. 150 to 300 rooms
Inelastic
Adjoining or Connecting Rooms
Medium Hotel
Real Estate Investment Trusts (REITs)
4. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Large Hotel
Solutions to Seasonality
Trophy Hotels
Incentive Tours
5. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Telephone Department
Modified American Plan
Segmantation
6. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Hotel Classes
Special Characteristics of the Hotel Business
Brand Equity
Service Department
7. ADR= room sale÷ number of rooms sold
Room Numbering
Parties to the Deal
Average Daily Rate Equation
19th Century
8. Age of Service; Medicine - Banking - education and hotel-keeping
The Old Rooms
Leases
Parties to the Deal
20th Century
9. Industrial Age
19th Century
European Plan
Central Reservation System
Rev Par Equation
10. Room + 'Light' Breakfast
Continental Plan
Modified American Plan
Real Estate Investment Trusts (REITs)
21st Century
11. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Non-buyer Guest
Management Company
Central Reservation System
Price Elasticity of Demand
12. European Plan - Continental Plan - American Plan - Modified American Plan
Food and Beverage Department
Hotel Plans
Career Stepping Stones to GM
Market Segmentation
13. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Hotel Types
Brand
SMURF
Logic of Segmentation
14. Manages the Front Office. Needs technical - math and people skills
Modified American Plan
Manger of Guest Services
Logic of Segmentation
Chains
15. Items paid for but not utilized - like meals
Security Department
Breakage
Brand
Food and Beverage Department
16. Age of Technology
Food Production
21st Century
Hotel Classes
European Plan
17. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Chains
Telephone Department
Franchises
Food Production
18. Depends on hotel design. Often arbitrary.
General Manager (GM)
Room Numbering
Financier
Cyclical Industry
19. 1500 rooms or more
Mega- Hotel
Housekeeping Department
Large Hotel
Brand
20. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Occupancy Equation
Hotel Types
Boutique Hotels
Day Shift
21. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Forecast Scheduling
The New Rooms
Manger of Guest Services
Uniformed Services Department
22. The relationship between revenue per room and the total room inventory available.
Rev Par (Revenue per Available Room)
Career Stepping Stones to GM
Hotel Plans
Modified American Plan
23. From who the money comes- a bank
Financier
Solutions to Seasonality
SMURF
American Plan
24. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Occupancy
Career Stepping Stones to GM
Inelastic
Forecast Scheduling
25. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Real Estate Investment Trusts (REITs)
Management Contracts
Career Stepping Stones to GM
Inelastic
26. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Day Shift
Chains
Cyclical Industry
Large Hotel
27. The point at which there are neither profits nor losses.
Break-Even Point
Real Estate Investment Trusts (REITs)
20th Century
Boutique Hotels
28. Goal is to maximize coverage with minimal costs.
Service Department
Forecast Scheduling
American Plan
Breakage
29. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Food Production
Perishability
General Manager (GM)
Security Department
30. Runs the day to day operations for a fee
Solutions to Seasonality
Mega- Hotel
Sales per occupied room
Management Company
31. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Breakage
Chains
Elastic
Logic of Segmentation
32. You can't please all the people all the time
Franchising Company
Logic of Segmentation
Modified American Plan
Non-buyer Guest
33. Room Only
Preferred Guest Programs (PGPs)
European Plan
20th Century
Food and Beverage Department
34. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Boutique Hotels
Double Occupancy Equation
Mega- Hotel
Hotel Classes
35. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Mom-and-pop hotels
Service Department
Franchising Company
Double Occupancy
36. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Hotel Classes
Cyclical Industry
Developer
Telephone Department
37. Special - highly prized single entities.
Career Stepping Stones to GM
Incentive Tours
Leases
Developer
38. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Forecast Scheduling
Food and Beverage Department
Housekeeping Department
European Plan
39. Small independent roadside motels family owned and operated. These are declining in numbers.
Rev Par Equation
Preferred Guest Programs (PGPs)
Mom-and-pop hotels
Occupancy
40. Room+ breakfast and lunch OR dinner
Central Reservation System
Modified American Plan
Graveyard Shift
Security Department
41. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Food and Beverage Department
Double Occupancy Equation
Floor Numbering
Large Hotel
42. Agriculture Age
Modified American Plan
Developer
Food Production
18th Century
43. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
Preferred Guest Programs (PGPs)
Developer
Medium Hotel
44. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Rev Par Equation
Franchising Company
Adjoining or Connecting Rooms
Central Reservation System
45. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Inelastic
Floor Numbering
Preferred Guest Programs (PGPs)
General Manager (GM)
46. 300 rooms or more
20th Century
Occupancy
Large Hotel
Breakage
47. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Mom-and-pop hotels
Equity/ Ownership
Market Segmentation
Average Daily Rate Equation
48. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Rev Par Equation
Consortia and Membership Organizations/ Referral Groups
Real Estate Investment Trusts (REITs)
Graveyard Shift
49. Room+ all three meals
Segmantation
American Plan
Elastic
Leases
50. Deals with the production and service of food and beverages. Service and production are two sub-departments
Non-buyer Guest
Day Shift
Food and Beverage Department
Modified American Plan