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Hotel Business
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The point at which there are neither profits nor losses.
Perishability
Consortia and Membership Organizations/ Referral Groups
Mom-and-pop hotels
Break-Even Point
2. Size - Class - Type - Plan
Hotel Classifications
Food and Beverage Department
The New Rooms
Swing Shift
3. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Rev Par Equation
Uniformed Services Department
Breakage
Modified American Plan
4. An intermediary between the hotel and the guest who buys the room for the guest
The Old Rooms
Trophy Hotels
Management Company
Non-buyer Guest
5. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Elastic
Service Department
The Old Rooms
6. The major reason by far that franchisees sign up.
Central Reservation System
Leases
Hotel Plans
Hotel Classifications
7. Age of Technology
21st Century
Floor Numbering
18th Century
Brand
8. 100 rooms or less
Small Hotel
Developer
The New Rooms
Cyclical Industry
9. Extend Season - Seek New Markets - Location and Mixed Use Development
Cyclical Industry
Solutions to Seasonality
Day Shift
Hotel Plans
10. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Sales per occupied room
18th Century
Adjoining or Connecting Rooms
The New Rooms
11. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Franchising Company
Average Daily Rate Equation
Leases
12. Depends on hotel design. Often arbitrary.
Chains
SMURF
Manger of Guest Services
Room Numbering
13. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Telephone Department
Front Office
Career Stepping Stones to GM
Special Characteristics of the Hotel Business
14. Runs the day to day operations for a fee
Central Reservation System
Leases
Management Company
Modified American Plan
15. Sees the opportunity and puts together the deal
SMURF
Sales per occupied room
Modified American Plan
Developer
16. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Elastic
Average Daily Rate Equation
Rooms Manager
Segmantation
17. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
Inelastic
Brand
Rev Par (Revenue per Available Room)
18. Freebies given to guests to 'reward' stays
Preferred Guest Programs (PGPs)
Food Production
Graveyard Shift
Consortia and Membership Organizations/ Referral Groups
19. 'Keeper of the Keys' - provides services from A-Z.
Central Reservation System
Occupancy Equation
Medium Hotel
Concierge
20. ADR= room sale÷ number of rooms sold
Equity/ Ownership
SMURF
Average Daily Rate Equation
Hotel Types
21. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Occupancy
Swing Shift
General Manager (GM)
The New Rooms
22. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Boutique Hotels
Front Office
Consortia and Membership Organizations/ Referral Groups
Food Production
23. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Medium Hotel
Trophy Hotels
Franchising Company
Financier
24. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Concierge
SMURF
Double Occupancy
Telephone Department
25. The relationship between revenue per room and the total room inventory available.
21st Century
Double Occupancy Equation
Rev Par (Revenue per Available Room)
Food and Beverage Department
26. Room + 'Light' Breakfast
Continental Plan
Financier
Incentive Tours
Hotel Classes
27. Items paid for but not utilized - like meals
Breakage
Brand
Segmantation
General Manager (GM)
28. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
SMURF
Logic of Segmentation
Food Production
Inelastic
29. Average Daily Rate (ADR); the amount received from each room sold.
Floor Numbering
Large Hotel
Food Production
Sales per occupied room
30. Manages the Front Office. Needs technical - math and people skills
Manger of Guest Services
Incentive Tours
Continental Plan
Financier
31. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Forecast Scheduling
Hotel Classifications
Double Occupancy Equation
Adjoining or Connecting Rooms
32. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Manger of Guest Services
Management Contracts
Rev Par (Revenue per Available Room)
Leases
33. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Real Estate Investment Trusts (REITs)
Security Department
SMURF
Average Daily Rate Equation
34. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Parties to the Deal
Special Characteristics of the Hotel Business
Elastic
Segmantation
35. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Price Elasticity of Demand
Logic of Segmentation
Hotel Types
Security Department
36. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Small Hotel
20th Century
Telephone Department
Market Segmentation
37. 3:30 PM- 11:30 PM
Swing Shift
Telephone Department
21st Century
Breakage
38. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Hotel Classifications
Elastic
Floor Numbering
Rev Par Equation
39. Goal is to maximize coverage with minimal costs.
Size
Forecast Scheduling
The Old Rooms
Financier
40. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Occupancy Equation
Floor Numbering
Service Department
Small Hotel
41. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Continental Plan
Boutique Hotels
Brand
Equity/ Ownership
42. 300 rooms or more
Special Characteristics of the Hotel Business
Occupancy Equation
Large Hotel
Rooms Manager
43. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Trophy Hotels
Double Occupancy Equation
Management Contracts
Occupancy
44. Room+ all three meals
Sales per occupied room
21st Century
American Plan
Boutique Hotels
45. An unsold room can never be sold again for that particular night.
Mega- Hotel
Real Estate Investment Trusts (REITs)
Boutique Hotels
Perishability
46. Refers to any room in which there is more than one person; increases RevPar because of additional charge
American Plan
Management Contracts
Double Occupancy
Rev Par (Revenue per Available Room)
47. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Rooms Manager
Food and Beverage Department
Cyclical Industry
Preferred Guest Programs (PGPs)
48. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Financier
Franchises
Floor Numbering
Hotel Types
49. 1500 rooms or more
Equity/ Ownership
Mega- Hotel
Hotel Classes
Cyclical Industry
50. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Career Stepping Stones to GM
Perishability
Special Characteristics of the Hotel Business
Franchising Company
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