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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Solutions to Seasonality
19th Century
SMURF
Adjoining or Connecting Rooms
2. Room Only
European Plan
Chains
Occupancy
Cyclical Industry
3. Manages the Front Office. Needs technical - math and people skills
Price Elasticity of Demand
Day Shift
Manger of Guest Services
SMURF
4. Handles requests for rooms from prospective guest arriving in the future.
Segmantation
Convention
Swing Shift
Room Reservations
5. Items paid for but not utilized - like meals
Central Reservation System
Breakage
Solutions to Seasonality
Career Stepping Stones to GM
6. ADR= room sale÷ number of rooms sold
Cyclical Industry
Average Daily Rate Equation
Manger of Guest Services
Telephone Department
7. 11:30 PM- 7:30 AM
Service Department
Franchising Company
Graveyard Shift
Uniformed Services Department
8. Size - Class - Type - Plan
European Plan
Break-Even Point
Hotel Classifications
Incentive Tours
9. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
SMURF
Hotel Classes
Housekeeping Department
Room Numbering
10. 'Keeper of the Keys' - provides services from A-Z.
Hotel Classifications
Concierge
Service Department
Trophy Hotels
11. The place in the lobby where guest-services are managed and coordinated.
Front Office
Special Characteristics of the Hotel Business
Rooms Manager
Management Contracts
12. 100 rooms or less
Hotel Types
Small Hotel
Food Production
Uniformed Services Department
13. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Floor Numbering
Elastic
Front Office
Small Hotel
14. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Special Characteristics of the Hotel Business
Medium Hotel
The New Rooms
Price Elasticity of Demand
15. Freebies given to guests to 'reward' stays
Preferred Guest Programs (PGPs)
Front Office
Franchises
Occupancy
16. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
21st Century
Price Elasticity of Demand
Rev Par Equation
Developer
17. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Financier
General Manager (GM)
Non-buyer Guest
Swing Shift
18. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
American Plan
Uniformed Services Department
Breakage
Incentive Tours
19. Goal is to maximize coverage with minimal costs.
Non-buyer Guest
Forecast Scheduling
21st Century
Hotel Classes
20. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Small Hotel
The New Rooms
Double Occupancy Equation
Hotel Plans
21. You can't please all the people all the time
Double Occupancy Equation
21st Century
Occupancy
Logic of Segmentation
22. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Chains
Security Department
20th Century
Service Department
23. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Trophy Hotels
SMURF
Break-Even Point
Leases
24. An intermediary between the hotel and the guest who buys the room for the guest
Hotel Plans
Food Production
Hotel Classifications
Non-buyer Guest
25. An unsold room can never be sold again for that particular night.
Franchising Company
Perishability
Security Department
Occupancy
26. The major reason by far that franchisees sign up.
Real Estate Investment Trusts (REITs)
Hotel Plans
The Old Rooms
Central Reservation System
27. Runs the day to day operations for a fee
The New Rooms
Solutions to Seasonality
Swing Shift
Management Company
28. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Day Shift
Inelastic
Elastic
Preferred Guest Programs (PGPs)
29. Room + 'Light' Breakfast
Parties to the Deal
Elastic
Hotel Classifications
Continental Plan
30. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
European Plan
Adjoining or Connecting Rooms
Floor Numbering
SMURF
31. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
The Old Rooms
Security Department
Continental Plan
Double Occupancy Equation
32. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Developer
Large Hotel
Real Estate Investment Trusts (REITs)
Room Numbering
33. Room+ breakfast and lunch OR dinner
Solutions to Seasonality
Continental Plan
Career Stepping Stones to GM
Modified American Plan
34. Small independent roadside motels family owned and operated. These are declining in numbers.
Occupancy
Telephone Department
Logic of Segmentation
Mom-and-pop hotels
35. 3:30 PM- 11:30 PM
Telephone Department
Swing Shift
Concierge
Food Production
36. From who the money comes- a bank
Room Reservations
General Manager (GM)
Financier
Manger of Guest Services
37. A group assembled to promote a common purpose
Security Department
Convention
Front Office
Inelastic
38. Occupancy= number of rooms sold÷ number of rooms available for sale
Small Hotel
Mega- Hotel
Occupancy Equation
Hotel Types
39. Sees the opportunity and puts together the deal
Security Department
Manger of Guest Services
Developer
The Old Rooms
40. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
19th Century
Trophy Hotels
Occupancy Equation
Convention
41. Sub-department of Food and Beverage. It is headed by a 'chef'.
Room Numbering
Food Production
Average Daily Rate Equation
Size
42. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Rooms Manager
General Manager (GM)
Inelastic
Brand Equity
43. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Double Occupancy
Small Hotel
Segmantation
Perishability
44. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Hotel Types
Concierge
Developer
45. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Forecast Scheduling
Management Company
Cyclical Industry
Occupancy Equation
46. Provides systems and brand recognition
The Old Rooms
Housekeeping Department
Franchising Company
Consortia and Membership Organizations/ Referral Groups
47. Depends on hotel design. Often arbitrary.
Small Hotel
Forecast Scheduling
Room Numbering
The New Rooms
48. Age of Service; Medicine - Banking - education and hotel-keeping
Chains
20th Century
Special Characteristics of the Hotel Business
Segmantation
49. RevPAr= Room revenue÷ number of rooms available for sale
Management Contracts
European Plan
Service Department
Rev Par Equation
50. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Break-Even Point
Chains
Forecast Scheduling
Rooms Manager