Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






2. Room Only






3. ADR= room sale÷ number of rooms sold






4. A group assembled to promote a common purpose






5. 11:30 PM- 7:30 AM






6. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






7. The relationship between revenue per room and the total room inventory available.






8. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






9. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






10. Inside rooms - odd shaped - small - of many types - sharing bathrooms






11. An unsold room can never be sold again for that particular night.






12. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






13. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






14. Runs the day to day operations for a fee






15. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






16. Sees the opportunity and puts together the deal






17. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






18. Room + 'Light' Breakfast






19. RevPAr= Room revenue÷ number of rooms available for sale






20. Room+ breakfast and lunch OR dinner






21. Freebies given to guests to 'reward' stays






22. The number of available rooms is the standard of measurement.






23. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






24. An intermediary between the hotel and the guest who buys the room for the guest






25. Small 'individual' properties that offer personalized service






26. Special - highly prized single entities.






27. 100 rooms or less






28. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






29. 300 rooms or more






30. Age of Technology






31. The point at which there are neither profits nor losses.






32. The place in the lobby where guest-services are managed and coordinated.






33. Handles requests for rooms from prospective guest arriving in the future.






34. You can't please all the people all the time






35. Agriculture Age






36. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






37. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






38. Provides systems and brand recognition






39. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






40. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






41. Sub-department of Food and Beverage. It is headed by a 'chef'.






42. 3:30 PM- 11:30 PM






43. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






44. Size - Class - Type - Plan






45. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






46. 1500 rooms or more






47. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






48. Rate - By level of Service - By level of amenities - Different Rating Systems






49. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






50. European Plan - Continental Plan - American Plan - Modified American Plan