Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Occupancy= number of rooms sold÷ number of rooms available for sale






2. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






3. 100 rooms or less






4. Room+ all three meals






5. Rate - By level of Service - By level of amenities - Different Rating Systems






6. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






7. Individual - group - REIT etc..






8. Industrial Age






9. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






10. The point at which there are neither profits nor losses.






11. Age of Service; Medicine - Banking - education and hotel-keeping






12. 'Keeper of the Keys' - provides services from A-Z.






13. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






14. Refers to any room in which there is more than one person; increases RevPar because of additional charge






15. European Plan - Continental Plan - American Plan - Modified American Plan






16. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






17. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






18. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






19. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






20. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






21. Small independent roadside motels family owned and operated. These are declining in numbers.






22. Goal is to maximize coverage with minimal costs.






23. ADR= room sale÷ number of rooms sold






24. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






25. Extend Season - Seek New Markets - Location and Mixed Use Development






26. 1500 rooms or more






27. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






28. Age of Technology






29. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






30. The relationship between revenue per room and the total room inventory available.






31. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






32. Manages the Front Office. Needs technical - math and people skills






33. Items paid for but not utilized - like meals






34. Sees the opportunity and puts together the deal






35. A group assembled to promote a common purpose






36. 3:30 PM- 11:30 PM






37. From who the money comes- a bank






38. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






39. Room+ breakfast and lunch OR dinner






40. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






41. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






42. 11:30 PM- 7:30 AM






43. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






44. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






45. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






46. Room + 'Light' Breakfast






47. The number of available rooms is the standard of measurement.






48. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






49. 150 to 300 rooms






50. Room Only