Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






2. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






3. 7:30 AM-3:30 PM






4. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






5. Room+ breakfast and lunch OR dinner






6. Size - Class - Type - Plan






7. An unsold room can never be sold again for that particular night.






8. Room + 'Light' Breakfast






9. 300 rooms or more






10. Inside rooms - odd shaped - small - of many types - sharing bathrooms






11. Rate - By level of Service - By level of amenities - Different Rating Systems






12. Agriculture Age






13. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






14. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






15. Sees the opportunity and puts together the deal






16. Provides systems and brand recognition






17. Extend Season - Seek New Markets - Location and Mixed Use Development






18. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






19. Sub-department of Food and Beverage. It is headed by a 'chef'.






20. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






21. Deals with the production and service of food and beverages. Service and production are two sub-departments






22. Handles requests for rooms from prospective guest arriving in the future.






23. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






24. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






25. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






26. From who the money comes- a bank






27. The major reason by far that franchisees sign up.






28. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






29. Refers to any room in which there is more than one person; increases RevPar because of additional charge






30. The point at which there are neither profits nor losses.






31. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






32. Industrial Age






33. Special - highly prized single entities.






34. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






35. 11:30 PM- 7:30 AM






36. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






37. 1500 rooms or more






38. Room+ all three meals






39. A group assembled to promote a common purpose






40. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






41. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






42. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






43. Depends on hotel design. Often arbitrary.






44. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






45. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






46. Runs the day to day operations for a fee






47. Age of Service; Medicine - Banking - education and hotel-keeping






48. European Plan - Continental Plan - American Plan - Modified American Plan






49. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






50. An intermediary between the hotel and the guest who buys the room for the guest