Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






2. Small independent roadside motels family owned and operated. These are declining in numbers.






3. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






4. Deals with the production and service of food and beverages. Service and production are two sub-departments






5. The relationship between revenue per room and the total room inventory available.






6. Inside rooms - odd shaped - small - of many types - sharing bathrooms






7. Agriculture Age






8. Extend Season - Seek New Markets - Location and Mixed Use Development






9. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






10. Sees the opportunity and puts together the deal






11. The number of available rooms is the standard of measurement.






12. Room+ breakfast and lunch OR dinner






13. From who the money comes- a bank






14. 3:30 PM- 11:30 PM






15. 150 to 300 rooms






16. European Plan - Continental Plan - American Plan - Modified American Plan






17. A group assembled to promote a common purpose






18. Industrial Age






19. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






20. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






21. Occupancy= number of rooms sold÷ number of rooms available for sale






22. Refers to any room in which there is more than one person; increases RevPar because of additional charge






23. Depends on hotel design. Often arbitrary.






24. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






25. 1500 rooms or more






26. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






27. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






28. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






29. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






30. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






31. An unsold room can never be sold again for that particular night.






32. 11:30 PM- 7:30 AM






33. Individual - group - REIT etc..






34. Provides systems and brand recognition






35. Average Daily Rate (ADR); the amount received from each room sold.






36. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






37. Goal is to maximize coverage with minimal costs.






38. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






39. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






40. ADR= room sale÷ number of rooms sold






41. 7:30 AM-3:30 PM






42. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






43. Size - Class - Type - Plan






44. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






45. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






46. 100 rooms or less






47. The point at which there are neither profits nor losses.






48. Runs the day to day operations for a fee






49. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






50. Rate - By level of Service - By level of amenities - Different Rating Systems