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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






2. Small independent roadside motels family owned and operated. These are declining in numbers.






3. Size - Class - Type - Plan






4. Refers to any room in which there is more than one person; increases RevPar because of additional charge






5. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






6. Freebies given to guests to 'reward' stays






7. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






8. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






9. The point at which there are neither profits nor losses.






10. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






11. Depends on hotel design. Often arbitrary.






12. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






13. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






14. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






15. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






16. Small 'individual' properties that offer personalized service






17. 'Keeper of the Keys' - provides services from A-Z.






18. Age of Technology






19. Inside rooms - odd shaped - small - of many types - sharing bathrooms






20. An intermediary between the hotel and the guest who buys the room for the guest






21. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






22. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






23. Provides systems and brand recognition






24. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






25. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






26. European Plan - Continental Plan - American Plan - Modified American Plan






27. Room + 'Light' Breakfast






28. 11:30 PM- 7:30 AM






29. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






30. Average Daily Rate (ADR); the amount received from each room sold.






31. Manages the Front Office. Needs technical - math and people skills






32. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






33. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






34. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






35. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






36. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






37. The major reason by far that franchisees sign up.






38. Extend Season - Seek New Markets - Location and Mixed Use Development






39. Special - highly prized single entities.






40. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






41. 100 rooms or less






42. 300 rooms or more






43. RevPAr= Room revenue÷ number of rooms available for sale






44. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






45. Industrial Age






46. 1500 rooms or more






47. 7:30 AM-3:30 PM






48. ADR= room sale÷ number of rooms sold






49. An unsold room can never be sold again for that particular night.






50. Room+ breakfast and lunch OR dinner







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