Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






2. Special - highly prized single entities.






3. 1500 rooms or more






4. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






5. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






6. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






7. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






8. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






9. Freebies given to guests to 'reward' stays






10. Room + 'Light' Breakfast






11. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






12. ADR= room sale÷ number of rooms sold






13. Refers to any room in which there is more than one person; increases RevPar because of additional charge






14. European Plan - Continental Plan - American Plan - Modified American Plan






15. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






16. Sub-department of Food and Beverage. It is headed by a 'chef'.






17. Room+ all three meals






18. The point at which there are neither profits nor losses.






19. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






20. The number of available rooms is the standard of measurement.






21. Inside rooms - odd shaped - small - of many types - sharing bathrooms






22. Industrial Age






23. Age of Service; Medicine - Banking - education and hotel-keeping






24. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






25. Individual - group - REIT etc..






26. An intermediary between the hotel and the guest who buys the room for the guest






27. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






28. 7:30 AM-3:30 PM






29. Occupancy= number of rooms sold÷ number of rooms available for sale






30. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






31. Agriculture Age






32. Runs the day to day operations for a fee






33. From who the money comes- a bank






34. Depends on hotel design. Often arbitrary.






35. 11:30 PM- 7:30 AM






36. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






37. Small independent roadside motels family owned and operated. These are declining in numbers.






38. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






39. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






40. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






41. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






42. The relationship between revenue per room and the total room inventory available.






43. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






44. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






45. Rate - By level of Service - By level of amenities - Different Rating Systems






46. Room Only






47. Age of Technology






48. Room+ breakfast and lunch OR dinner






49. Deals with the production and service of food and beverages. Service and production are two sub-departments






50. Small 'individual' properties that offer personalized service