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Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rate - By level of Service - By level of amenities - Different Rating Systems






2. Items paid for but not utilized - like meals






3. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






4. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






5. Room+ breakfast and lunch OR dinner






6. Manages the Front Office. Needs technical - math and people skills






7. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






8. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






9. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






10. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






11. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






12. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






13. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






14. Runs the day to day operations for a fee






15. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






16. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






17. Handles requests for rooms from prospective guest arriving in the future.






18. Provides systems and brand recognition






19. Extend Season - Seek New Markets - Location and Mixed Use Development






20. 1500 rooms or more






21. Sees the opportunity and puts together the deal






22. An intermediary between the hotel and the guest who buys the room for the guest






23. Deals with the production and service of food and beverages. Service and production are two sub-departments






24. Age of Service; Medicine - Banking - education and hotel-keeping






25. 11:30 PM- 7:30 AM






26. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






27. The relationship between revenue per room and the total room inventory available.






28. The point at which there are neither profits nor losses.






29. Small 'individual' properties that offer personalized service






30. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






31. You can't please all the people all the time






32. 300 rooms or more






33. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






34. 'Keeper of the Keys' - provides services from A-Z.






35. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






36. Special - highly prized single entities.






37. Small independent roadside motels family owned and operated. These are declining in numbers.






38. Inside rooms - odd shaped - small - of many types - sharing bathrooms






39. Size - Class - Type - Plan






40. From who the money comes- a bank






41. 7:30 AM-3:30 PM






42. The major reason by far that franchisees sign up.






43. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






44. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






45. Individual - group - REIT etc..






46. RevPAr= Room revenue÷ number of rooms available for sale






47. The number of available rooms is the standard of measurement.






48. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






49. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






50. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






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