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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






2. Small independent roadside motels family owned and operated. These are declining in numbers.






3. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






4. Manages the Front Office. Needs technical - math and people skills






5. 300 rooms or more






6. 100 rooms or less






7. Refers to any room in which there is more than one person; increases RevPar because of additional charge






8. An intermediary between the hotel and the guest who buys the room for the guest






9. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






10. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






11. Agriculture Age






12. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






13. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






14. The relationship between revenue per room and the total room inventory available.






15. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






16. Runs the day to day operations for a fee






17. 1500 rooms or more






18. 7:30 AM-3:30 PM






19. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






20. Handles requests for rooms from prospective guest arriving in the future.






21. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






22. 3:30 PM- 11:30 PM






23. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






24. Individual - group - REIT etc..






25. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






26. Provides systems and brand recognition






27. Depends on hotel design. Often arbitrary.






28. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






29. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






30. From who the money comes- a bank






31. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






32. The point at which there are neither profits nor losses.






33. 150 to 300 rooms






34. Average Daily Rate (ADR); the amount received from each room sold.






35. Special - highly prized single entities.






36. Occupancy= number of rooms sold÷ number of rooms available for sale






37. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






38. Size - Class - Type - Plan






39. A group assembled to promote a common purpose






40. Goal is to maximize coverage with minimal costs.






41. European Plan - Continental Plan - American Plan - Modified American Plan






42. Sub-department of Food and Beverage. It is headed by a 'chef'.






43. Sees the opportunity and puts together the deal






44. An unsold room can never be sold again for that particular night.






45. The place in the lobby where guest-services are managed and coordinated.






46. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






47. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






48. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






49. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






50. Industrial Age