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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Food and Beverage Department
Mom-and-pop hotels
The New Rooms
Price Elasticity of Demand
2. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
European Plan
Chains
Service Department
Parties to the Deal
3. Room + 'Light' Breakfast
Adjoining or Connecting Rooms
Medium Hotel
Continental Plan
Uniformed Services Department
4. Small 'individual' properties that offer personalized service
Boutique Hotels
18th Century
19th Century
Parties to the Deal
5. 1500 rooms or more
Boutique Hotels
Mega- Hotel
Elastic
Career Stepping Stones to GM
6. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Leases
Price Elasticity of Demand
Hotel Classes
Real Estate Investment Trusts (REITs)
7. ADR= room sale÷ number of rooms sold
Graveyard Shift
Average Daily Rate Equation
Security Department
The Old Rooms
8. Size - Class - Type - Plan
Consortia and Membership Organizations/ Referral Groups
Hotel Classifications
Incentive Tours
Hotel Types
9. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Room Reservations
Real Estate Investment Trusts (REITs)
Special Characteristics of the Hotel Business
10. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Security Department
Day Shift
21st Century
11. 7:30 AM-3:30 PM
SMURF
Cyclical Industry
Brand Equity
Day Shift
12. The relationship between revenue per room and the total room inventory available.
Forecast Scheduling
Manger of Guest Services
Rev Par (Revenue per Available Room)
Rev Par Equation
13. An intermediary between the hotel and the guest who buys the room for the guest
Rev Par (Revenue per Available Room)
Non-buyer Guest
General Manager (GM)
Brand Equity
14. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Cyclical Industry
Graveyard Shift
Breakage
Real Estate Investment Trusts (REITs)
15. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
SMURF
Occupancy Equation
21st Century
16. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Food Production
Rooms Manager
Day Shift
Small Hotel
17. A group assembled to promote a common purpose
Convention
Chains
Leases
Modified American Plan
18. European Plan - Continental Plan - American Plan - Modified American Plan
Special Characteristics of the Hotel Business
Hotel Plans
Management Company
Leases
19. Small independent roadside motels family owned and operated. These are declining in numbers.
Room Numbering
Brand
The Old Rooms
Mom-and-pop hotels
20. 100 rooms or less
Forecast Scheduling
Small Hotel
Logic of Segmentation
Boutique Hotels
21. The place in the lobby where guest-services are managed and coordinated.
Size
Front Office
Room Numbering
Cyclical Industry
22. The number of available rooms is the standard of measurement.
Front Office
Forecast Scheduling
Price Elasticity of Demand
Size
23. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Average Daily Rate Equation
Career Stepping Stones to GM
Double Occupancy
Inelastic
24. Provides systems and brand recognition
Price Elasticity of Demand
Franchises
Elastic
Franchising Company
25. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Small Hotel
Floor Numbering
Double Occupancy
26. Special - highly prized single entities.
Day Shift
Logic of Segmentation
Franchising Company
Incentive Tours
27. Occupancy= number of rooms sold÷ number of rooms available for sale
Convention
Occupancy Equation
Franchising Company
General Manager (GM)
28. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Floor Numbering
Management Company
Chains
Special Characteristics of the Hotel Business
29. 150 to 300 rooms
Developer
Segmantation
Room Reservations
Medium Hotel
30. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Franchises
Graveyard Shift
Day Shift
Adjoining or Connecting Rooms
31. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Double Occupancy Equation
Logic of Segmentation
The Old Rooms
Real Estate Investment Trusts (REITs)
32. Freebies given to guests to 'reward' stays
Consortia and Membership Organizations/ Referral Groups
Segmantation
Preferred Guest Programs (PGPs)
Franchises
33. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Forecast Scheduling
General Manager (GM)
Parties to the Deal
Non-buyer Guest
34. Manages the Front Office. Needs technical - math and people skills
Inelastic
Double Occupancy
Occupancy
Manger of Guest Services
35. The major reason by far that franchisees sign up.
Room Reservations
Incentive Tours
Central Reservation System
Service Department
36. Average Daily Rate (ADR); the amount received from each room sold.
General Manager (GM)
Sales per occupied room
Developer
Segmantation
37. Rate - By level of Service - By level of amenities - Different Rating Systems
Front Office
Leases
Hotel Classes
Non-buyer Guest
38. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
The Old Rooms
Franchises
Day Shift
Equity/ Ownership
39. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Double Occupancy Equation
Convention
Segmantation
Hotel Types
40. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Brand
Developer
Hotel Plans
Average Daily Rate Equation
41. 300 rooms or more
Rev Par Equation
Large Hotel
Mom-and-pop hotels
Rev Par (Revenue per Available Room)
42. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Leases
Food Production
Hotel Plans
Housekeeping Department
43. An unsold room can never be sold again for that particular night.
Preferred Guest Programs (PGPs)
Perishability
21st Century
Management Company
44. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Modified American Plan
American Plan
Inelastic
The Old Rooms
45. 'Keeper of the Keys' - provides services from A-Z.
Concierge
Elastic
21st Century
Preferred Guest Programs (PGPs)
46. Room Only
SMURF
Double Occupancy Equation
19th Century
European Plan
47. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Graveyard Shift
Brand Equity
Parties to the Deal
Financier
48. You can't please all the people all the time
Food Production
Non-buyer Guest
Career Stepping Stones to GM
Logic of Segmentation
49. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Adjoining or Connecting Rooms
The Old Rooms
American Plan
Day Shift
50. Room+ all three meals
The Old Rooms
Financier
Leases
American Plan