Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Age of Technology






2. 3:30 PM- 11:30 PM






3. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






4. The relationship between revenue per room and the total room inventory available.






5. Room+ breakfast and lunch OR dinner






6. Refers to any room in which there is more than one person; increases RevPar because of additional charge






7. European Plan - Continental Plan - American Plan - Modified American Plan






8. Agriculture Age






9. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






10. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






11. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






12. Items paid for but not utilized - like meals






13. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






14. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






15. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






16. Room + 'Light' Breakfast






17. The major reason by far that franchisees sign up.






18. 11:30 PM- 7:30 AM






19. Special - highly prized single entities.






20. The point at which there are neither profits nor losses.






21. Rate - By level of Service - By level of amenities - Different Rating Systems






22. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






23. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






24. Small 'individual' properties that offer personalized service






25. 300 rooms or more






26. Depends on hotel design. Often arbitrary.






27. Room Only






28. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






29. The number of available rooms is the standard of measurement.






30. The place in the lobby where guest-services are managed and coordinated.






31. 7:30 AM-3:30 PM






32. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






33. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






34. Extend Season - Seek New Markets - Location and Mixed Use Development






35. Individual - group - REIT etc..






36. Runs the day to day operations for a fee






37. RevPAr= Room revenue÷ number of rooms available for sale






38. Age of Service; Medicine - Banking - education and hotel-keeping






39. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






40. 100 rooms or less






41. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






42. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






43. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






44. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






45. Inside rooms - odd shaped - small - of many types - sharing bathrooms






46. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






47. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






48. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






49. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






50. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.