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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The major reason by far that franchisees sign up.






2. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






3. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






4. Average Daily Rate (ADR); the amount received from each room sold.






5. ADR= room sale÷ number of rooms sold






6. Occupancy= number of rooms sold÷ number of rooms available for sale






7. Age of Service; Medicine - Banking - education and hotel-keeping






8. Individual - group - REIT etc..






9. Handles requests for rooms from prospective guest arriving in the future.






10. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






11. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






12. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






13. Special - highly prized single entities.






14. The relationship between revenue per room and the total room inventory available.






15. Freebies given to guests to 'reward' stays






16. Provides systems and brand recognition






17. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






18. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






19. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






20. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






21. Rate - By level of Service - By level of amenities - Different Rating Systems






22. 100 rooms or less






23. Inside rooms - odd shaped - small - of many types - sharing bathrooms






24. An intermediary between the hotel and the guest who buys the room for the guest






25. 'Keeper of the Keys' - provides services from A-Z.






26. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






27. European Plan - Continental Plan - American Plan - Modified American Plan






28. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






29. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






30. Small independent roadside motels family owned and operated. These are declining in numbers.






31. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






32. Sub-department of Food and Beverage. It is headed by a 'chef'.






33. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






34. Room+ breakfast and lunch OR dinner






35. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






36. The place in the lobby where guest-services are managed and coordinated.






37. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






38. A group assembled to promote a common purpose






39. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






40. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






41. 300 rooms or more






42. Age of Technology






43. Small 'individual' properties that offer personalized service






44. Depends on hotel design. Often arbitrary.






45. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






46. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






47. 7:30 AM-3:30 PM






48. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






49. The number of available rooms is the standard of measurement.






50. Industrial Age







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