Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. You can't please all the people all the time






2. 100 rooms or less






3. Room+ breakfast and lunch OR dinner






4. Runs the day to day operations for a fee






5. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






6. Occupancy= number of rooms sold÷ number of rooms available for sale






7. Depends on hotel design. Often arbitrary.






8. Freebies given to guests to 'reward' stays






9. Rate - By level of Service - By level of amenities - Different Rating Systems






10. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






11. A group assembled to promote a common purpose






12. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






13. 150 to 300 rooms






14. Average Daily Rate (ADR); the amount received from each room sold.






15. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






16. Special - highly prized single entities.






17. Industrial Age






18. 1500 rooms or more






19. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






20. Room+ all three meals






21. Sub-department of Food and Beverage. It is headed by a 'chef'.






22. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






23. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






24. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






25. RevPAr= Room revenue÷ number of rooms available for sale






26. The point at which there are neither profits nor losses.






27. Manages the Front Office. Needs technical - math and people skills






28. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






29. The number of available rooms is the standard of measurement.






30. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






31. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






32. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






33. The place in the lobby where guest-services are managed and coordinated.






34. 11:30 PM- 7:30 AM






35. Age of Service; Medicine - Banking - education and hotel-keeping






36. Goal is to maximize coverage with minimal costs.






37. Deals with the production and service of food and beverages. Service and production are two sub-departments






38. Extend Season - Seek New Markets - Location and Mixed Use Development






39. Provides systems and brand recognition






40. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






41. 7:30 AM-3:30 PM






42. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






43. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






44. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






45. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






46. From who the money comes- a bank






47. Size - Class - Type - Plan






48. The major reason by far that franchisees sign up.






49. 3:30 PM- 11:30 PM






50. Small 'individual' properties that offer personalized service






Can you answer 50 questions in 15 minutes?



Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests