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Hotel Business
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Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Preferred Guest Programs (PGPs)
European Plan
Trophy Hotels
Hotel Types
2. Sub-department of Food and Beverage. It is headed by a 'chef'.
Room Numbering
Swing Shift
Food Production
Hotel Types
3. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Inelastic
Rooms Manager
Convention
Trophy Hotels
4. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Double Occupancy Equation
Hotel Classifications
Swing Shift
Consortia and Membership Organizations/ Referral Groups
5. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Mom-and-pop hotels
Incentive Tours
Logic of Segmentation
6. Provides systems and brand recognition
Mega- Hotel
Double Occupancy Equation
Franchising Company
Chains
7. Runs the day to day operations for a fee
Management Company
Graveyard Shift
Special Characteristics of the Hotel Business
Real Estate Investment Trusts (REITs)
8. Deals with the production and service of food and beverages. Service and production are two sub-departments
Sales per occupied room
Management Company
Large Hotel
Food and Beverage Department
9. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
Real Estate Investment Trusts (REITs)
Hotel Classifications
Mega- Hotel
10. You can't please all the people all the time
Central Reservation System
Medium Hotel
Food and Beverage Department
Logic of Segmentation
11. 7:30 AM-3:30 PM
Room Reservations
Day Shift
Special Characteristics of the Hotel Business
Developer
12. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Floor Numbering
Concierge
Franchises
Small Hotel
13. Room Only
Day Shift
European Plan
Room Reservations
The Old Rooms
14. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Elastic
Market Segmentation
Housekeeping Department
American Plan
15. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Elastic
Brand Equity
Medium Hotel
Non-buyer Guest
16. An intermediary between the hotel and the guest who buys the room for the guest
Boutique Hotels
Forecast Scheduling
Non-buyer Guest
Perishability
17. The major reason by far that franchisees sign up.
American Plan
Central Reservation System
Consortia and Membership Organizations/ Referral Groups
Mega- Hotel
18. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Mega- Hotel
Real Estate Investment Trusts (REITs)
American Plan
Double Occupancy Equation
19. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Parties to the Deal
Brand
The New Rooms
Hotel Classes
20. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Elastic
Rev Par Equation
Price Elasticity of Demand
Graveyard Shift
21. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Central Reservation System
Chains
Floor Numbering
Leases
22. 150 to 300 rooms
Rev Par (Revenue per Available Room)
Hotel Plans
European Plan
Medium Hotel
23. A group assembled to promote a common purpose
Convention
Cyclical Industry
Segmantation
Day Shift
24. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Segmantation
Housekeeping Department
Inelastic
Market Segmentation
25. An unsold room can never be sold again for that particular night.
Hotel Plans
Manger of Guest Services
Perishability
Floor Numbering
26. Room+ all three meals
Segmantation
Trophy Hotels
Management Company
American Plan
27. Items paid for but not utilized - like meals
The Old Rooms
Parties to the Deal
Security Department
Breakage
28. European Plan - Continental Plan - American Plan - Modified American Plan
Forecast Scheduling
Career Stepping Stones to GM
American Plan
Hotel Plans
29. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Hotel Plans
The Old Rooms
Large Hotel
Market Segmentation
30. ADR= room sale÷ number of rooms sold
Adjoining or Connecting Rooms
Average Daily Rate Equation
Manger of Guest Services
Continental Plan
31. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Hotel Types
Career Stepping Stones to GM
Breakage
Swing Shift
32. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Trophy Hotels
Special Characteristics of the Hotel Business
Incentive Tours
Uniformed Services Department
33. Sees the opportunity and puts together the deal
Modified American Plan
Developer
Front Office
Elastic
34. Individual - group - REIT etc..
Continental Plan
21st Century
Equity/ Ownership
Segmantation
35. Size - Class - Type - Plan
Room Reservations
Central Reservation System
Hotel Classifications
20th Century
36. Age of Service; Medicine - Banking - education and hotel-keeping
Consortia and Membership Organizations/ Referral Groups
Double Occupancy Equation
Logic of Segmentation
20th Century
37. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
18th Century
Telephone Department
SMURF
Inelastic
38. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Break-Even Point
Breakage
Management Contracts
General Manager (GM)
39. Depends on hotel design. Often arbitrary.
Room Numbering
Service Department
Forecast Scheduling
18th Century
40. Freebies given to guests to 'reward' stays
Preferred Guest Programs (PGPs)
Concierge
Rooms Manager
Logic of Segmentation
41. 100 rooms or less
Small Hotel
Modified American Plan
Mega- Hotel
Rev Par Equation
42. Agriculture Age
18th Century
Perishability
Preferred Guest Programs (PGPs)
Rev Par Equation
43. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Continental Plan
Double Occupancy Equation
Mom-and-pop hotels
Leases
44. The relationship between revenue per room and the total room inventory available.
Occupancy
Developer
Hotel Classes
Rev Par (Revenue per Available Room)
45. Room+ breakfast and lunch OR dinner
Real Estate Investment Trusts (REITs)
Modified American Plan
Uniformed Services Department
General Manager (GM)
46. 'Keeper of the Keys' - provides services from A-Z.
Logic of Segmentation
Uniformed Services Department
Concierge
Swing Shift
47. The point at which there are neither profits nor losses.
Concierge
Security Department
Break-Even Point
Food and Beverage Department
48. 11:30 PM- 7:30 AM
Graveyard Shift
Small Hotel
Convention
Medium Hotel
49. Industrial Age
19th Century
Forecast Scheduling
Management Company
Continental Plan
50. The number of available rooms is the standard of measurement.
Size
Continental Plan
Double Occupancy
General Manager (GM)
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