Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






2. Refers to any room in which there is more than one person; increases RevPar because of additional charge






3. Room+ all three meals






4. Rate - By level of Service - By level of amenities - Different Rating Systems






5. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






6. You can't please all the people all the time






7. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






8. Industrial Age






9. Age of Technology






10. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






11. Special - highly prized single entities.






12. 1500 rooms or more






13. 7:30 AM-3:30 PM






14. A group assembled to promote a common purpose






15. Provides systems and brand recognition






16. 3:30 PM- 11:30 PM






17. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






18. Room + 'Light' Breakfast






19. An unsold room can never be sold again for that particular night.






20. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






21. An intermediary between the hotel and the guest who buys the room for the guest






22. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






23. Sees the opportunity and puts together the deal






24. Room+ breakfast and lunch OR dinner






25. European Plan - Continental Plan - American Plan - Modified American Plan






26. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






27. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






28. The point at which there are neither profits nor losses.






29. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






30. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






31. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






32. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






33. Individual - group - REIT etc..






34. ADR= room sale÷ number of rooms sold






35. Size - Class - Type - Plan






36. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






37. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






38. Room Only






39. From who the money comes- a bank






40. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






41. 300 rooms or more






42. The number of available rooms is the standard of measurement.






43. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






44. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






45. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






46. Average Daily Rate (ADR); the amount received from each room sold.






47. RevPAr= Room revenue÷ number of rooms available for sale






48. Freebies given to guests to 'reward' stays






49. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






50. The relationship between revenue per room and the total room inventory available.