Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






2. Occupancy= number of rooms sold÷ number of rooms available for sale






3. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






4. Room Only






5. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






6. The major reason by far that franchisees sign up.






7. The place in the lobby where guest-services are managed and coordinated.






8. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






9. 300 rooms or more






10. The relationship between revenue per room and the total room inventory available.






11. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






12. Agriculture Age






13. Handles requests for rooms from prospective guest arriving in the future.






14. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






15. 'Keeper of the Keys' - provides services from A-Z.






16. Depends on hotel design. Often arbitrary.






17. 11:30 PM- 7:30 AM






18. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






19. Individual - group - REIT etc..






20. Items paid for but not utilized - like meals






21. A group assembled to promote a common purpose






22. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






23. The number of available rooms is the standard of measurement.






24. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






25. Sees the opportunity and puts together the deal






26. Average Daily Rate (ADR); the amount received from each room sold.






27. An unsold room can never be sold again for that particular night.






28. You can't please all the people all the time






29. The point at which there are neither profits nor losses.






30. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






31. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






32. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






33. Room + 'Light' Breakfast






34. Manages the Front Office. Needs technical - math and people skills






35. ADR= room sale÷ number of rooms sold






36. From who the money comes- a bank






37. Room+ breakfast and lunch OR dinner






38. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






39. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






40. Provides systems and brand recognition






41. Age of Service; Medicine - Banking - education and hotel-keeping






42. Refers to any room in which there is more than one person; increases RevPar because of additional charge






43. Rate - By level of Service - By level of amenities - Different Rating Systems






44. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






45. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






46. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






47. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






48. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






49. Small 'individual' properties that offer personalized service






50. RevPAr= Room revenue÷ number of rooms available for sale