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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The point at which there are neither profits nor losses.






2. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






3. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






4. The relationship between revenue per room and the total room inventory available.






5. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






6. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






7. The major reason by far that franchisees sign up.






8. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






9. Small independent roadside motels family owned and operated. These are declining in numbers.






10. 7:30 AM-3:30 PM






11. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






12. Special - highly prized single entities.






13. Depends on hotel design. Often arbitrary.






14. Items paid for but not utilized - like meals






15. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






16. Age of Technology






17. Average Daily Rate (ADR); the amount received from each room sold.






18. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






19. Industrial Age






20. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






21. RevPAr= Room revenue÷ number of rooms available for sale






22. Room + 'Light' Breakfast






23. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






24. 11:30 PM- 7:30 AM






25. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






26. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






27. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






28. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






29. European Plan - Continental Plan - American Plan - Modified American Plan






30. Handles requests for rooms from prospective guest arriving in the future.






31. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






32. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






33. Occupancy= number of rooms sold÷ number of rooms available for sale






34. From who the money comes- a bank






35. An intermediary between the hotel and the guest who buys the room for the guest






36. Provides systems and brand recognition






37. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






38. Refers to any room in which there is more than one person; increases RevPar because of additional charge






39. Goal is to maximize coverage with minimal costs.






40. A group assembled to promote a common purpose






41. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






42. The number of available rooms is the standard of measurement.






43. Individual - group - REIT etc..






44. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






45. Agriculture Age






46. Manages the Front Office. Needs technical - math and people skills






47. Age of Service; Medicine - Banking - education and hotel-keeping






48. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






49. 'Keeper of the Keys' - provides services from A-Z.






50. Size - Class - Type - Plan







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