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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average Daily Rate (ADR); the amount received from each room sold.






2. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






3. Provides systems and brand recognition






4. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






5. Industrial Age






6. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






7. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






8. Room + 'Light' Breakfast






9. 1500 rooms or more






10. 150 to 300 rooms






11. 'Keeper of the Keys' - provides services from A-Z.






12. Small independent roadside motels family owned and operated. These are declining in numbers.






13. Refers to any room in which there is more than one person; increases RevPar because of additional charge






14. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






15. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






16. Extend Season - Seek New Markets - Location and Mixed Use Development






17. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






18. Occupancy= number of rooms sold÷ number of rooms available for sale






19. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






20. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






21. The point at which there are neither profits nor losses.






22. An unsold room can never be sold again for that particular night.






23. The major reason by far that franchisees sign up.






24. 300 rooms or more






25. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






26. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






27. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






28. Room+ all three meals






29. ADR= room sale÷ number of rooms sold






30. Manages the Front Office. Needs technical - math and people skills






31. Small 'individual' properties that offer personalized service






32. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






33. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






34. Room Only






35. 7:30 AM-3:30 PM






36. The number of available rooms is the standard of measurement.






37. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






38. Room+ breakfast and lunch OR dinner






39. Deals with the production and service of food and beverages. Service and production are two sub-departments






40. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






41. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






42. An intermediary between the hotel and the guest who buys the room for the guest






43. Items paid for but not utilized - like meals






44. RevPAr= Room revenue÷ number of rooms available for sale






45. The place in the lobby where guest-services are managed and coordinated.






46. 11:30 PM- 7:30 AM






47. Goal is to maximize coverage with minimal costs.






48. Sub-department of Food and Beverage. It is headed by a 'chef'.






49. You can't please all the people all the time






50. Agriculture Age







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Can you answer 50 questions in 15 minutes?


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