Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






2. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






3. 11:30 PM- 7:30 AM






4. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






5. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






6. The relationship between revenue per room and the total room inventory available.






7. RevPAr= Room revenue÷ number of rooms available for sale






8. Age of Service; Medicine - Banking - education and hotel-keeping






9. You can't please all the people all the time






10. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






11. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






12. The major reason by far that franchisees sign up.






13. Rate - By level of Service - By level of amenities - Different Rating Systems






14. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






15. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






16. 3:30 PM- 11:30 PM






17. Small 'individual' properties that offer personalized service






18. An intermediary between the hotel and the guest who buys the room for the guest






19. Individual - group - REIT etc..






20. The number of available rooms is the standard of measurement.






21. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






22. 'Keeper of the Keys' - provides services from A-Z.






23. Refers to any room in which there is more than one person; increases RevPar because of additional charge






24. 7:30 AM-3:30 PM






25. Extend Season - Seek New Markets - Location and Mixed Use Development






26. European Plan - Continental Plan - American Plan - Modified American Plan






27. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






28. 100 rooms or less






29. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






30. The point at which there are neither profits nor losses.






31. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






32. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






33. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






34. A group assembled to promote a common purpose






35. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






36. Size - Class - Type - Plan






37. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






38. Sees the opportunity and puts together the deal






39. An unsold room can never be sold again for that particular night.






40. The place in the lobby where guest-services are managed and coordinated.






41. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






42. 300 rooms or more






43. Age of Technology






44. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






45. Room+ all three meals






46. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






47. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






48. Sub-department of Food and Beverage. It is headed by a 'chef'.






49. Small independent roadside motels family owned and operated. These are declining in numbers.






50. Room + 'Light' Breakfast