Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






2. Room Only






3. Manages the Front Office. Needs technical - math and people skills






4. Handles requests for rooms from prospective guest arriving in the future.






5. Items paid for but not utilized - like meals






6. ADR= room sale÷ number of rooms sold






7. 11:30 PM- 7:30 AM






8. Size - Class - Type - Plan






9. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






10. 'Keeper of the Keys' - provides services from A-Z.






11. The place in the lobby where guest-services are managed and coordinated.






12. 100 rooms or less






13. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






14. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






15. Freebies given to guests to 'reward' stays






16. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






17. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






18. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






19. Goal is to maximize coverage with minimal costs.






20. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






21. You can't please all the people all the time






22. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






23. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






24. An intermediary between the hotel and the guest who buys the room for the guest






25. An unsold room can never be sold again for that particular night.






26. The major reason by far that franchisees sign up.






27. Runs the day to day operations for a fee






28. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






29. Room + 'Light' Breakfast






30. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






31. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






32. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






33. Room+ breakfast and lunch OR dinner






34. Small independent roadside motels family owned and operated. These are declining in numbers.






35. 3:30 PM- 11:30 PM






36. From who the money comes- a bank






37. A group assembled to promote a common purpose






38. Occupancy= number of rooms sold÷ number of rooms available for sale






39. Sees the opportunity and puts together the deal






40. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






41. Sub-department of Food and Beverage. It is headed by a 'chef'.






42. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






43. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






44. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






45. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






46. Provides systems and brand recognition






47. Depends on hotel design. Often arbitrary.






48. Age of Service; Medicine - Banking - education and hotel-keeping






49. RevPAr= Room revenue÷ number of rooms available for sale






50. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.