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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






2. Sub-department of Food and Beverage. It is headed by a 'chef'.






3. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






4. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






5. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






6. Provides systems and brand recognition






7. Runs the day to day operations for a fee






8. Deals with the production and service of food and beverages. Service and production are two sub-departments






9. Average Daily Rate (ADR); the amount received from each room sold.






10. You can't please all the people all the time






11. 7:30 AM-3:30 PM






12. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






13. Room Only






14. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






15. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






16. An intermediary between the hotel and the guest who buys the room for the guest






17. The major reason by far that franchisees sign up.






18. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






19. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






20. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






21. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






22. 150 to 300 rooms






23. A group assembled to promote a common purpose






24. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






25. An unsold room can never be sold again for that particular night.






26. Room+ all three meals






27. Items paid for but not utilized - like meals






28. European Plan - Continental Plan - American Plan - Modified American Plan






29. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






30. ADR= room sale÷ number of rooms sold






31. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






32. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






33. Sees the opportunity and puts together the deal






34. Individual - group - REIT etc..






35. Size - Class - Type - Plan






36. Age of Service; Medicine - Banking - education and hotel-keeping






37. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






38. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






39. Depends on hotel design. Often arbitrary.






40. Freebies given to guests to 'reward' stays






41. 100 rooms or less






42. Agriculture Age






43. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






44. The relationship between revenue per room and the total room inventory available.






45. Room+ breakfast and lunch OR dinner






46. 'Keeper of the Keys' - provides services from A-Z.






47. The point at which there are neither profits nor losses.






48. 11:30 PM- 7:30 AM






49. Industrial Age






50. The number of available rooms is the standard of measurement.







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Can you answer 50 questions in 15 minutes?


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