Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 7:30 AM-3:30 PM






2. 11:30 PM- 7:30 AM






3. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






4. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






5. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






6. An unsold room can never be sold again for that particular night.






7. The place in the lobby where guest-services are managed and coordinated.






8. 100 rooms or less






9. Depends on hotel design. Often arbitrary.






10. Runs the day to day operations for a fee






11. RevPAr= Room revenue÷ number of rooms available for sale






12. Small independent roadside motels family owned and operated. These are declining in numbers.






13. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






14. Sees the opportunity and puts together the deal






15. Average Daily Rate (ADR); the amount received from each room sold.






16. ADR= room sale÷ number of rooms sold






17. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






18. The major reason by far that franchisees sign up.






19. Occupancy= number of rooms sold÷ number of rooms available for sale






20. Rate - By level of Service - By level of amenities - Different Rating Systems






21. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






22. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






23. Individual - group - REIT etc..






24. You can't please all the people all the time






25. Agriculture Age






26. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






27. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






28. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






29. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






30. Inside rooms - odd shaped - small - of many types - sharing bathrooms






31. Room + 'Light' Breakfast






32. Special - highly prized single entities.






33. Room+ breakfast and lunch OR dinner






34. The relationship between revenue per room and the total room inventory available.






35. 300 rooms or more






36. Size - Class - Type - Plan






37. Handles requests for rooms from prospective guest arriving in the future.






38. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






39. A group assembled to promote a common purpose






40. 1500 rooms or more






41. 150 to 300 rooms






42. Age of Service; Medicine - Banking - education and hotel-keeping






43. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






44. Industrial Age






45. Manages the Front Office. Needs technical - math and people skills






46. Room+ all three meals






47. Refers to any room in which there is more than one person; increases RevPar because of additional charge






48. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






49. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






50. Items paid for but not utilized - like meals