Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






2. ADR= room sale÷ number of rooms sold






3. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






4. The relationship between revenue per room and the total room inventory available.






5. Handles requests for rooms from prospective guest arriving in the future.






6. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






7. Room Only






8. Sees the opportunity and puts together the deal






9. Room + 'Light' Breakfast






10. Provides systems and brand recognition






11. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






12. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






13. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






14. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






15. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






16. Age of Technology






17. Room+ all three meals






18. RevPAr= Room revenue÷ number of rooms available for sale






19. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






20. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






21. 150 to 300 rooms






22. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






23. An unsold room can never be sold again for that particular night.






24. The place in the lobby where guest-services are managed and coordinated.






25. Freebies given to guests to 'reward' stays






26. The major reason by far that franchisees sign up.






27. The number of available rooms is the standard of measurement.






28. A group assembled to promote a common purpose






29. The point at which there are neither profits nor losses.






30. Runs the day to day operations for a fee






31. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






32. Goal is to maximize coverage with minimal costs.






33. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






34. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






35. Sub-department of Food and Beverage. It is headed by a 'chef'.






36. 1500 rooms or more






37. Rate - By level of Service - By level of amenities - Different Rating Systems






38. Special - highly prized single entities.






39. Size - Class - Type - Plan






40. European Plan - Continental Plan - American Plan - Modified American Plan






41. Deals with the production and service of food and beverages. Service and production are two sub-departments






42. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






43. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






44. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






45. 100 rooms or less






46. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






47. Industrial Age






48. Individual - group - REIT etc..






49. Small 'individual' properties that offer personalized service






50. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels