Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






2. Depends on hotel design. Often arbitrary.






3. Average Daily Rate (ADR); the amount received from each room sold.






4. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






5. Age of Technology






6. From who the money comes- a bank






7. European Plan - Continental Plan - American Plan - Modified American Plan






8. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






9. Sees the opportunity and puts together the deal






10. The relationship between revenue per room and the total room inventory available.






11. 11:30 PM- 7:30 AM






12. You can't please all the people all the time






13. Small 'individual' properties that offer personalized service






14. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






15. ADR= room sale÷ number of rooms sold






16. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






17. Size - Class - Type - Plan






18. The point at which there are neither profits nor losses.






19. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






20. Freebies given to guests to 'reward' stays






21. Refers to any room in which there is more than one person; increases RevPar because of additional charge






22. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






23. Small independent roadside motels family owned and operated. These are declining in numbers.






24. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






25. Industrial Age






26. Items paid for but not utilized - like meals






27. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






28. 150 to 300 rooms






29. The place in the lobby where guest-services are managed and coordinated.






30. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






31. Room+ all three meals






32. 3:30 PM- 11:30 PM






33. Age of Service; Medicine - Banking - education and hotel-keeping






34. Agriculture Age






35. An unsold room can never be sold again for that particular night.






36. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






37. Deals with the production and service of food and beverages. Service and production are two sub-departments






38. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






39. Extend Season - Seek New Markets - Location and Mixed Use Development






40. Handles requests for rooms from prospective guest arriving in the future.






41. Runs the day to day operations for a fee






42. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






43. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






44. Manages the Front Office. Needs technical - math and people skills






45. Special - highly prized single entities.






46. Room Only






47. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






48. Sub-department of Food and Beverage. It is headed by a 'chef'.






49. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






50. Rate - By level of Service - By level of amenities - Different Rating Systems