Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The major reason by far that franchisees sign up.






2. From who the money comes- a bank






3. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






4. Industrial Age






5. RevPAr= Room revenue÷ number of rooms available for sale






6. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






7. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






8. A group assembled to promote a common purpose






9. Runs the day to day operations for a fee






10. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






11. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






12. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






13. Items paid for but not utilized - like meals






14. Size - Class - Type - Plan






15. The number of available rooms is the standard of measurement.






16. Refers to any room in which there is more than one person; increases RevPar because of additional charge






17. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






18. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






19. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






20. Individual - group - REIT etc..






21. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






22. Extend Season - Seek New Markets - Location and Mixed Use Development






23. Average Daily Rate (ADR); the amount received from each room sold.






24. Occupancy= number of rooms sold÷ number of rooms available for sale






25. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






26. Freebies given to guests to 'reward' stays






27. Sees the opportunity and puts together the deal






28. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






29. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






30. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






31. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






32. 300 rooms or more






33. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






34. You can't please all the people all the time






35. The point at which there are neither profits nor losses.






36. Handles requests for rooms from prospective guest arriving in the future.






37. 1500 rooms or more






38. Room+ all three meals






39. Special - highly prized single entities.






40. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






41. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






42. Room+ breakfast and lunch OR dinner






43. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






44. ADR= room sale÷ number of rooms sold






45. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






46. An unsold room can never be sold again for that particular night.






47. Depends on hotel design. Often arbitrary.






48. Goal is to maximize coverage with minimal costs.






49. Room Only






50. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.