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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






2. Individual - group - REIT etc..






3. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






4. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






5. Goal is to maximize coverage with minimal costs.






6. Deals with the production and service of food and beverages. Service and production are two sub-departments






7. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






8. Age of Technology






9. ADR= room sale÷ number of rooms sold






10. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






11. 11:30 PM- 7:30 AM






12. The point at which there are neither profits nor losses.






13. You can't please all the people all the time






14. Sees the opportunity and puts together the deal






15. Small 'individual' properties that offer personalized service






16. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






17. 3:30 PM- 11:30 PM






18. 'Keeper of the Keys' - provides services from A-Z.






19. 1500 rooms or more






20. RevPAr= Room revenue÷ number of rooms available for sale






21. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






22. Depends on hotel design. Often arbitrary.






23. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






24. Room+ all three meals






25. 7:30 AM-3:30 PM






26. A group assembled to promote a common purpose






27. Items paid for but not utilized - like meals






28. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






29. Agriculture Age






30. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






31. Refers to any room in which there is more than one person; increases RevPar because of additional charge






32. 150 to 300 rooms






33. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






34. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






35. The number of available rooms is the standard of measurement.






36. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






37. An intermediary between the hotel and the guest who buys the room for the guest






38. Runs the day to day operations for a fee






39. Room+ breakfast and lunch OR dinner






40. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






41. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






42. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






43. Occupancy= number of rooms sold÷ number of rooms available for sale






44. Size - Class - Type - Plan






45. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






46. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






47. Handles requests for rooms from prospective guest arriving in the future.






48. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






49. Small independent roadside motels family owned and operated. These are declining in numbers.






50. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers