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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special - highly prized single entities.






2. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






3. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






4. Industrial Age






5. Age of Technology






6. Freebies given to guests to 'reward' stays






7. European Plan - Continental Plan - American Plan - Modified American Plan






8. Room Only






9. You can't please all the people all the time






10. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






11. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






12. From who the money comes- a bank






13. An intermediary between the hotel and the guest who buys the room for the guest






14. 11:30 PM- 7:30 AM






15. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






16. Goal is to maximize coverage with minimal costs.






17. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






18. Handles requests for rooms from prospective guest arriving in the future.






19. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






20. The place in the lobby where guest-services are managed and coordinated.






21. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






22. 7:30 AM-3:30 PM






23. Size - Class - Type - Plan






24. Average Daily Rate (ADR); the amount received from each room sold.






25. Deals with the production and service of food and beverages. Service and production are two sub-departments






26. Room + 'Light' Breakfast






27. 300 rooms or more






28. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






29. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






30. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






31. Room+ all three meals






32. 100 rooms or less






33. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






34. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






35. Age of Service; Medicine - Banking - education and hotel-keeping






36. Sees the opportunity and puts together the deal






37. The point at which there are neither profits nor losses.






38. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






39. Inside rooms - odd shaped - small - of many types - sharing bathrooms






40. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






41. Refers to any room in which there is more than one person; increases RevPar because of additional charge






42. 150 to 300 rooms






43. Runs the day to day operations for a fee






44. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






45. Depends on hotel design. Often arbitrary.






46. The number of available rooms is the standard of measurement.






47. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






48. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






49. The major reason by far that franchisees sign up.






50. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.