Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 150 to 300 rooms






2. Extend Season - Seek New Markets - Location and Mixed Use Development






3. An intermediary between the hotel and the guest who buys the room for the guest






4. RevPAr= Room revenue÷ number of rooms available for sale






5. Depends on hotel design. Often arbitrary.






6. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






7. 11:30 PM- 7:30 AM






8. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






9. Occupancy= number of rooms sold÷ number of rooms available for sale






10. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






11. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






12. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






13. Room + 'Light' Breakfast






14. Inside rooms - odd shaped - small - of many types - sharing bathrooms






15. 100 rooms or less






16. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






17. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






18. Sub-department of Food and Beverage. It is headed by a 'chef'.






19. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






20. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






21. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






22. Average Daily Rate (ADR); the amount received from each room sold.






23. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






24. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






25. The relationship between revenue per room and the total room inventory available.






26. 3:30 PM- 11:30 PM






27. The place in the lobby where guest-services are managed and coordinated.






28. Room Only






29. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






30. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






31. From who the money comes- a bank






32. Handles requests for rooms from prospective guest arriving in the future.






33. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






34. Refers to any room in which there is more than one person; increases RevPar because of additional charge






35. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






36. A group assembled to promote a common purpose






37. Small independent roadside motels family owned and operated. These are declining in numbers.






38. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






39. 'Keeper of the Keys' - provides services from A-Z.






40. Room+ breakfast and lunch OR dinner






41. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






42. Runs the day to day operations for a fee






43. 1500 rooms or more






44. European Plan - Continental Plan - American Plan - Modified American Plan






45. Goal is to maximize coverage with minimal costs.






46. Freebies given to guests to 'reward' stays






47. Individual - group - REIT etc..






48. Manages the Front Office. Needs technical - math and people skills






49. The major reason by far that franchisees sign up.






50. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.