Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average Daily Rate (ADR); the amount received from each room sold.






2. Items paid for but not utilized - like meals






3. Depends on hotel design. Often arbitrary.






4. Freebies given to guests to 'reward' stays






5. From who the money comes- a bank






6. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






7. The relationship between revenue per room and the total room inventory available.






8. 150 to 300 rooms






9. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






10. A group assembled to promote a common purpose






11. 3:30 PM- 11:30 PM






12. Room+ breakfast and lunch OR dinner






13. Room + 'Light' Breakfast






14. Sees the opportunity and puts together the deal






15. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






16. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






17. Size - Class - Type - Plan






18. Provides systems and brand recognition






19. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






20. ADR= room sale÷ number of rooms sold






21. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






22. Sub-department of Food and Beverage. It is headed by a 'chef'.






23. The number of available rooms is the standard of measurement.






24. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






25. 300 rooms or more






26. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






27. Handles requests for rooms from prospective guest arriving in the future.






28. 'Keeper of the Keys' - provides services from A-Z.






29. Small 'individual' properties that offer personalized service






30. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






31. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






32. Room Only






33. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






34. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






35. Industrial Age






36. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






37. Small independent roadside motels family owned and operated. These are declining in numbers.






38. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






39. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






40. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






41. Room+ all three meals






42. Agriculture Age






43. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






44. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






45. 100 rooms or less






46. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






47. An unsold room can never be sold again for that particular night.






48. Inside rooms - odd shaped - small - of many types - sharing bathrooms






49. Rate - By level of Service - By level of amenities - Different Rating Systems






50. Occupancy= number of rooms sold÷ number of rooms available for sale