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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provides systems and brand recognition
21st Century
Developer
Franchising Company
Financier
2. Room+ all three meals
Real Estate Investment Trusts (REITs)
Average Daily Rate Equation
American Plan
Rev Par (Revenue per Available Room)
3. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Incentive Tours
Adjoining or Connecting Rooms
Franchising Company
General Manager (GM)
4. Small independent roadside motels family owned and operated. These are declining in numbers.
Concierge
Developer
Elastic
Mom-and-pop hotels
5. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Uniformed Services Department
Food and Beverage Department
Graveyard Shift
Continental Plan
6. Extend Season - Seek New Markets - Location and Mixed Use Development
Equity/ Ownership
European Plan
Solutions to Seasonality
Occupancy Equation
7. Industrial Age
Logic of Segmentation
Developer
19th Century
Equity/ Ownership
8. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Career Stepping Stones to GM
The New Rooms
Food Production
Elastic
9. Goal is to maximize coverage with minimal costs.
The Old Rooms
Double Occupancy Equation
Forecast Scheduling
Perishability
10. From who the money comes- a bank
Segmantation
Financier
Franchises
Medium Hotel
11. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Floor Numbering
Service Department
Franchises
Average Daily Rate Equation
12. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Rooms Manager
Modified American Plan
Parties to the Deal
Chains
13. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
European Plan
Price Elasticity of Demand
19th Century
Preferred Guest Programs (PGPs)
14. Room + 'Light' Breakfast
Continental Plan
SMURF
Parties to the Deal
Rooms Manager
15. ADR= room sale÷ number of rooms sold
Perishability
Mega- Hotel
Average Daily Rate Equation
19th Century
16. Deals with the production and service of food and beverages. Service and production are two sub-departments
Food and Beverage Department
European Plan
Brand
Price Elasticity of Demand
17. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Telephone Department
Rooms Manager
Real Estate Investment Trusts (REITs)
Adjoining or Connecting Rooms
18. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
American Plan
Trophy Hotels
21st Century
Floor Numbering
19. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Telephone Department
Hotel Classes
Food and Beverage Department
Hotel Classifications
20. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Career Stepping Stones to GM
Franchises
Trophy Hotels
Equity/ Ownership
21. The major reason by far that franchisees sign up.
American Plan
Food Production
Central Reservation System
Large Hotel
22. 'Keeper of the Keys' - provides services from A-Z.
Management Contracts
Hotel Types
American Plan
Concierge
23. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Rev Par (Revenue per Available Room)
Front Office
Service Department
Cyclical Industry
24. You can't please all the people all the time
Medium Hotel
Logic of Segmentation
Double Occupancy Equation
Double Occupancy
25. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Graveyard Shift
18th Century
Double Occupancy
Real Estate Investment Trusts (REITs)
26. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
Rooms Manager
Large Hotel
Floor Numbering
27. Manages the Front Office. Needs technical - math and people skills
Special Characteristics of the Hotel Business
Hotel Classes
Food and Beverage Department
Manger of Guest Services
28. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Developer
The New Rooms
Consortia and Membership Organizations/ Referral Groups
Central Reservation System
29. Handles requests for rooms from prospective guest arriving in the future.
Room Reservations
Price Elasticity of Demand
Occupancy Equation
Boutique Hotels
30. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Leases
Management Contracts
Hotel Classes
American Plan
31. Runs the day to day operations for a fee
Leases
Management Company
Special Characteristics of the Hotel Business
Convention
32. 11:30 PM- 7:30 AM
Graveyard Shift
Large Hotel
Incentive Tours
Brand Equity
33. Age of Service; Medicine - Banking - education and hotel-keeping
21st Century
20th Century
Rev Par (Revenue per Available Room)
Service Department
34. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
European Plan
Double Occupancy Equation
Service Department
21st Century
35. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Occupancy
Manger of Guest Services
Double Occupancy
Logic of Segmentation
36. The place in the lobby where guest-services are managed and coordinated.
Segmantation
Front Office
Preferred Guest Programs (PGPs)
Convention
37. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
The New Rooms
Non-buyer Guest
Market Segmentation
38. Special - highly prized single entities.
Average Daily Rate Equation
Incentive Tours
Segmantation
Central Reservation System
39. The number of available rooms is the standard of measurement.
Non-buyer Guest
The Old Rooms
Trophy Hotels
Size
40. 7:30 AM-3:30 PM
Day Shift
Housekeeping Department
Medium Hotel
Perishability
41. Size - Class - Type - Plan
Consortia and Membership Organizations/ Referral Groups
Trophy Hotels
Hotel Classifications
Financier
42. European Plan - Continental Plan - American Plan - Modified American Plan
21st Century
SMURF
Perishability
Hotel Plans
43. Inside rooms - odd shaped - small - of many types - sharing bathrooms
The Old Rooms
Franchising Company
Room Numbering
The New Rooms
44. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
21st Century
Rev Par Equation
Hotel Types
Convention
45. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Brand Equity
Double Occupancy
Service Department
Hotel Classifications
46. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Developer
Swing Shift
Central Reservation System
Housekeeping Department
47. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Management Company
Small Hotel
Chains
Rooms Manager
48. Small 'individual' properties that offer personalized service
Management Contracts
Parties to the Deal
Boutique Hotels
Convention
49. A group assembled to promote a common purpose
Occupancy Equation
Market Segmentation
Convention
Concierge
50. 3:30 PM- 11:30 PM
Mega- Hotel
Swing Shift
Consortia and Membership Organizations/ Referral Groups
Convention