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Hotel Business

  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.

2. From who the money comes- a bank

3. Extend Season - Seek New Markets - Location and Mixed Use Development

4. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation

5. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.

6. Sees the opportunity and puts together the deal

7. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.

8. Industrial Age

9. Small 'individual' properties that offer personalized service

10. ADR= room sale number of rooms sold

11. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.

12. Sub-department of Food and Beverage. It is headed by a 'chef'.

13. Provides systems and brand recognition

14. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.

15. Room Only

16. The place in the lobby where guest-services are managed and coordinated.

17. Goal is to maximize coverage with minimal costs.

18. Small independent roadside motels family owned and operated. These are declining in numbers.

19. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.

20. Size - Class - Type - Plan

21. Change prices- demand is static - True only for a LIMITED range of products - business traveler.

22. 100 rooms or less

23. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments

24. The number of available rooms is the standard of measurement.

25. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality

26. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.

27. 11:30 PM- 7:30 AM

28. Age of Technology

29. Deals with the production and service of food and beverages. Service and production are two sub-departments

30. Age of Service; Medicine - Banking - education and hotel-keeping

31. Inside rooms - odd shaped - small - of many types - sharing bathrooms

32. Runs the day to day operations for a fee

33. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee

34. Handles requests for rooms from prospective guest arriving in the future.

35. 150 to 300 rooms

36. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs

37. Average Daily Rate (ADR); the amount received from each room sold.

38. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology

39. A group assembled to promote a common purpose

40. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company

41. 3:30 PM- 11:30 PM

42. Agriculture Age

43. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.

44. Rate - By level of Service - By level of amenities - Different Rating Systems

45. Percentage of double occupancy=(number of guests - number of rooms occupied) number of rooms occupied

46. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager

47. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.

48. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly

49. You can't please all the people all the time

50. Room+ breakfast and lunch OR dinner