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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small independent roadside motels family owned and operated. These are declining in numbers.
Mom-and-pop hotels
Mega- Hotel
Convention
Front Office
2. Small 'individual' properties that offer personalized service
Security Department
Telephone Department
Boutique Hotels
Front Office
3. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Double Occupancy
Career Stepping Stones to GM
Size
Mom-and-pop hotels
4. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Franchises
Cyclical Industry
Convention
Size
5. From who the money comes- a bank
Real Estate Investment Trusts (REITs)
Financier
Sales per occupied room
20th Century
6. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Hotel Types
Service Department
Boutique Hotels
Career Stepping Stones to GM
7. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Service Department
Hotel Classifications
European Plan
Real Estate Investment Trusts (REITs)
8. 'Keeper of the Keys' - provides services from A-Z.
Hotel Classes
Inelastic
Concierge
Telephone Department
9. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Adjoining or Connecting Rooms
Size
Graveyard Shift
Breakage
10. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Sales per occupied room
Consortia and Membership Organizations/ Referral Groups
Brand Equity
Floor Numbering
11. The point at which there are neither profits nor losses.
Inelastic
Break-Even Point
Boutique Hotels
The Old Rooms
12. Room+ breakfast and lunch OR dinner
Food Production
SMURF
Modified American Plan
19th Century
13. 7:30 AM-3:30 PM
Day Shift
Rooms Manager
Occupancy
Non-buyer Guest
14. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Market Segmentation
Equity/ Ownership
Cyclical Industry
Management Contracts
15. ADR= room sale÷ number of rooms sold
Non-buyer Guest
Average Daily Rate Equation
Service Department
Room Reservations
16. An unsold room can never be sold again for that particular night.
Parties to the Deal
Perishability
Room Reservations
Swing Shift
17. 1500 rooms or more
Mega- Hotel
Mom-and-pop hotels
Brand
Food and Beverage Department
18. Average Daily Rate (ADR); the amount received from each room sold.
18th Century
Front Office
Segmantation
Sales per occupied room
19. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
The Old Rooms
Elastic
Logic of Segmentation
Room Numbering
20. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Housekeeping Department
20th Century
Convention
Brand Equity
21. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Security Department
The Old Rooms
Average Daily Rate Equation
Small Hotel
22. 300 rooms or more
Medium Hotel
Large Hotel
Occupancy Equation
Cyclical Industry
23. Occupancy= number of rooms sold÷ number of rooms available for sale
21st Century
Occupancy Equation
Franchises
19th Century
24. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Food Production
Graveyard Shift
Consortia and Membership Organizations/ Referral Groups
Concierge
25. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Chains
American Plan
Developer
The New Rooms
26. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Segmantation
SMURF
Chains
Central Reservation System
27. Sub-department of Food and Beverage. It is headed by a 'chef'.
Rooms Manager
Real Estate Investment Trusts (REITs)
Food Production
American Plan
28. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Housekeeping Department
Career Stepping Stones to GM
Rooms Manager
Breakage
29. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Franchising Company
Average Daily Rate Equation
Price Elasticity of Demand
Management Contracts
30. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Hotel Types
Room Reservations
Parties to the Deal
Manger of Guest Services
31. Age of Technology
Food Production
21st Century
Franchises
Continental Plan
32. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
The New Rooms
Average Daily Rate Equation
Small Hotel
Housekeeping Department
33. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Food Production
Food and Beverage Department
Price Elasticity of Demand
Central Reservation System
34. Manages the Front Office. Needs technical - math and people skills
Brand
Manger of Guest Services
Elastic
Hotel Types
35. 11:30 PM- 7:30 AM
The New Rooms
Logic of Segmentation
Telephone Department
Graveyard Shift
36. Special - highly prized single entities.
Forecast Scheduling
Equity/ Ownership
Small Hotel
Incentive Tours
37. Handles requests for rooms from prospective guest arriving in the future.
Room Reservations
Special Characteristics of the Hotel Business
Trophy Hotels
Average Daily Rate Equation
38. Age of Service; Medicine - Banking - education and hotel-keeping
The Old Rooms
Floor Numbering
Modified American Plan
20th Century
39. A group assembled to promote a common purpose
Convention
Occupancy Equation
Front Office
SMURF
40. Freebies given to guests to 'reward' stays
Preferred Guest Programs (PGPs)
18th Century
Career Stepping Stones to GM
Adjoining or Connecting Rooms
41. An intermediary between the hotel and the guest who buys the room for the guest
Non-buyer Guest
Floor Numbering
Franchising Company
18th Century
42. The relationship between revenue per room and the total room inventory available.
Sales per occupied room
Rev Par (Revenue per Available Room)
Manger of Guest Services
Hotel Classes
43. Depends on hotel design. Often arbitrary.
Equity/ Ownership
Room Numbering
Solutions to Seasonality
Room Reservations
44. European Plan - Continental Plan - American Plan - Modified American Plan
The Old Rooms
Manger of Guest Services
Hotel Plans
Size
45. Runs the day to day operations for a fee
General Manager (GM)
Concierge
European Plan
Management Company
46. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Size
Service Department
General Manager (GM)
American Plan
47. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Room Numbering
Service Department
Logic of Segmentation
General Manager (GM)
48. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Central Reservation System
Manger of Guest Services
Convention
Security Department
49. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Manger of Guest Services
Large Hotel
Hotel Classifications
Cyclical Industry
50. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Preferred Guest Programs (PGPs)
Solutions to Seasonality
SMURF
Telephone Department