Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






2. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






3. Sees the opportunity and puts together the deal






4. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






5. The relationship between revenue per room and the total room inventory available.






6. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






7. 100 rooms or less






8. Manages the Front Office. Needs technical - math and people skills






9. Refers to any room in which there is more than one person; increases RevPar because of additional charge






10. 150 to 300 rooms






11. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






12. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






13. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






14. The place in the lobby where guest-services are managed and coordinated.






15. 3:30 PM- 11:30 PM






16. 11:30 PM- 7:30 AM






17. Inside rooms - odd shaped - small - of many types - sharing bathrooms






18. 300 rooms or more






19. Depends on hotel design. Often arbitrary.






20. Industrial Age






21. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






22. Age of Service; Medicine - Banking - education and hotel-keeping






23. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






24. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






25. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






26. Room Only






27. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






28. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






29. ADR= room sale÷ number of rooms sold






30. Small 'individual' properties that offer personalized service






31. An intermediary between the hotel and the guest who buys the room for the guest






32. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






33. Goal is to maximize coverage with minimal costs.






34. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






35. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






36. Special - highly prized single entities.






37. Deals with the production and service of food and beverages. Service and production are two sub-departments






38. Age of Technology






39. RevPAr= Room revenue÷ number of rooms available for sale






40. Room+ breakfast and lunch OR dinner






41. The number of available rooms is the standard of measurement.






42. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






43. Size - Class - Type - Plan






44. Room + 'Light' Breakfast






45. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






46. Provides systems and brand recognition






47. Freebies given to guests to 'reward' stays






48. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






49. From who the money comes- a bank






50. A group assembled to promote a common purpose