Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






2. Refers to any room in which there is more than one person; increases RevPar because of additional charge






3. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






4. Age of Technology






5. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






6. Items paid for but not utilized - like meals






7. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






8. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






9. The place in the lobby where guest-services are managed and coordinated.






10. The major reason by far that franchisees sign up.






11. 3:30 PM- 11:30 PM






12. Freebies given to guests to 'reward' stays






13. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






14. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






15. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






16. 7:30 AM-3:30 PM






17. 150 to 300 rooms






18. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






19. Goal is to maximize coverage with minimal costs.






20. Industrial Age






21. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






22. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






23. From who the money comes- a bank






24. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






25. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






26. An intermediary between the hotel and the guest who buys the room for the guest






27. Manages the Front Office. Needs technical - math and people skills






28. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






29. European Plan - Continental Plan - American Plan - Modified American Plan






30. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






31. Special - highly prized single entities.






32. Rate - By level of Service - By level of amenities - Different Rating Systems






33. Age of Service; Medicine - Banking - education and hotel-keeping






34. Inside rooms - odd shaped - small - of many types - sharing bathrooms






35. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






36. Deals with the production and service of food and beverages. Service and production are two sub-departments






37. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






38. Room+ all three meals






39. You can't please all the people all the time






40. 'Keeper of the Keys' - provides services from A-Z.






41. Room + 'Light' Breakfast






42. Sees the opportunity and puts together the deal






43. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






44. The relationship between revenue per room and the total room inventory available.






45. A group assembled to promote a common purpose






46. ADR= room sale÷ number of rooms sold






47. Small 'individual' properties that offer personalized service






48. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






49. Occupancy= number of rooms sold÷ number of rooms available for sale






50. Depends on hotel design. Often arbitrary.