Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






2. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






3. The place in the lobby where guest-services are managed and coordinated.






4. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






5. Rate - By level of Service - By level of amenities - Different Rating Systems






6. Small independent roadside motels family owned and operated. These are declining in numbers.






7. 100 rooms or less






8. Special - highly prized single entities.






9. 150 to 300 rooms






10. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






11. Refers to any room in which there is more than one person; increases RevPar because of additional charge






12. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






13. You can't please all the people all the time






14. 300 rooms or more






15. Occupancy= number of rooms sold÷ number of rooms available for sale






16. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






17. Room + 'Light' Breakfast






18. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






19. Room+ breakfast and lunch OR dinner






20. Freebies given to guests to 'reward' stays






21. Individual - group - REIT etc..






22. Sub-department of Food and Beverage. It is headed by a 'chef'.






23. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






24. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






25. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






26. 11:30 PM- 7:30 AM






27. Small 'individual' properties that offer personalized service






28. Age of Service; Medicine - Banking - education and hotel-keeping






29. Size - Class - Type - Plan






30. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






31. Goal is to maximize coverage with minimal costs.






32. A group assembled to promote a common purpose






33. An unsold room can never be sold again for that particular night.






34. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






35. European Plan - Continental Plan - American Plan - Modified American Plan






36. Manages the Front Office. Needs technical - math and people skills






37. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






38. The major reason by far that franchisees sign up.






39. 3:30 PM- 11:30 PM






40. The number of available rooms is the standard of measurement.






41. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






42. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






43. Provides systems and brand recognition






44. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






45. Runs the day to day operations for a fee






46. Room Only






47. 7:30 AM-3:30 PM






48. ADR= room sale÷ number of rooms sold






49. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






50. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.