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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special - highly prized single entities.
Incentive Tours
Mega- Hotel
Preferred Guest Programs (PGPs)
The New Rooms
2. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Equity/ Ownership
Price Elasticity of Demand
18th Century
Double Occupancy
3. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Career Stepping Stones to GM
Logic of Segmentation
Management Company
Real Estate Investment Trusts (REITs)
4. Industrial Age
Solutions to Seasonality
Graveyard Shift
19th Century
Room Numbering
5. Age of Technology
21st Century
Franchises
Trophy Hotels
Adjoining or Connecting Rooms
6. Freebies given to guests to 'reward' stays
Front Office
Occupancy
Preferred Guest Programs (PGPs)
Rev Par (Revenue per Available Room)
7. European Plan - Continental Plan - American Plan - Modified American Plan
Continental Plan
21st Century
Hotel Plans
The New Rooms
8. Room Only
Inelastic
Room Reservations
Size
European Plan
9. You can't please all the people all the time
Logic of Segmentation
Financier
Hotel Classes
Food and Beverage Department
10. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Trophy Hotels
Adjoining or Connecting Rooms
Food and Beverage Department
Logic of Segmentation
11. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Occupancy Equation
Market Segmentation
Consortia and Membership Organizations/ Referral Groups
Room Reservations
12. From who the money comes- a bank
Parties to the Deal
Rooms Manager
American Plan
Financier
13. An intermediary between the hotel and the guest who buys the room for the guest
Leases
Financier
Concierge
Non-buyer Guest
14. 11:30 PM- 7:30 AM
Cyclical Industry
Franchising Company
Graveyard Shift
Mom-and-pop hotels
15. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Mega- Hotel
Hotel Types
Mom-and-pop hotels
Cyclical Industry
16. Goal is to maximize coverage with minimal costs.
Non-buyer Guest
Swing Shift
Graveyard Shift
Forecast Scheduling
17. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Parties to the Deal
Preferred Guest Programs (PGPs)
Telephone Department
Service Department
18. Handles requests for rooms from prospective guest arriving in the future.
Preferred Guest Programs (PGPs)
Telephone Department
Occupancy Equation
Room Reservations
19. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Hotel Classes
Preferred Guest Programs (PGPs)
Inelastic
Hotel Classifications
20. The place in the lobby where guest-services are managed and coordinated.
Medium Hotel
Front Office
Breakage
Hotel Types
21. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Career Stepping Stones to GM
Large Hotel
Forecast Scheduling
Modified American Plan
22. 7:30 AM-3:30 PM
Break-Even Point
Management Contracts
European Plan
Day Shift
23. Size - Class - Type - Plan
Hotel Classifications
Graveyard Shift
Inelastic
Management Contracts
24. Average Daily Rate (ADR); the amount received from each room sold.
SMURF
Security Department
Consortia and Membership Organizations/ Referral Groups
Sales per occupied room
25. Deals with the production and service of food and beverages. Service and production are two sub-departments
Food and Beverage Department
Room Numbering
Occupancy
Rev Par (Revenue per Available Room)
26. Room + 'Light' Breakfast
Small Hotel
Rev Par (Revenue per Available Room)
Continental Plan
SMURF
27. 300 rooms or more
Large Hotel
Management Contracts
Special Characteristics of the Hotel Business
Break-Even Point
28. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
The New Rooms
Trophy Hotels
Chains
Occupancy
29. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Rev Par (Revenue per Available Room)
SMURF
Consortia and Membership Organizations/ Referral Groups
Service Department
30. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Trophy Hotels
Elastic
Room Reservations
Brand
31. Room+ all three meals
Solutions to Seasonality
General Manager (GM)
Hotel Plans
American Plan
32. 100 rooms or less
Small Hotel
Manger of Guest Services
Sales per occupied room
Franchises
33. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Service Department
Floor Numbering
Segmantation
Elastic
34. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Hotel Classifications
Occupancy Equation
Market Segmentation
Hotel Types
35. Age of Service; Medicine - Banking - education and hotel-keeping
Sales per occupied room
Central Reservation System
20th Century
Adjoining or Connecting Rooms
36. Sees the opportunity and puts together the deal
Double Occupancy Equation
Equity/ Ownership
Developer
Inelastic
37. The point at which there are neither profits nor losses.
Preferred Guest Programs (PGPs)
Break-Even Point
Swing Shift
Occupancy
38. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Cyclical Industry
The New Rooms
Medium Hotel
Brand Equity
39. Inside rooms - odd shaped - small - of many types - sharing bathrooms
The Old Rooms
Price Elasticity of Demand
Hotel Types
Floor Numbering
40. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Cyclical Industry
Perishability
Security Department
Incentive Tours
41. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Convention
Security Department
Large Hotel
Double Occupancy
42. 150 to 300 rooms
Medium Hotel
Career Stepping Stones to GM
Real Estate Investment Trusts (REITs)
Food Production
43. Runs the day to day operations for a fee
Telephone Department
Solutions to Seasonality
Rooms Manager
Management Company
44. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Large Hotel
Uniformed Services Department
Franchising Company
Double Occupancy Equation
45. Depends on hotel design. Often arbitrary.
Hotel Types
Small Hotel
Price Elasticity of Demand
Room Numbering
46. The number of available rooms is the standard of measurement.
Adjoining or Connecting Rooms
Financier
Trophy Hotels
Size
47. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Medium Hotel
American Plan
Rooms Manager
Convention
48. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Consortia and Membership Organizations/ Referral Groups
Special Characteristics of the Hotel Business
Brand Equity
Housekeeping Department
49. The major reason by far that franchisees sign up.
Room Numbering
Central Reservation System
Hotel Classes
American Plan
50. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Developer
Price Elasticity of Demand
Floor Numbering
Financier