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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Leases
Brand Equity
General Manager (GM)
Consortia and Membership Organizations/ Referral Groups
2. Individual - group - REIT etc..
Equity/ Ownership
Service Department
Developer
Mega- Hotel
3. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Telephone Department
Double Occupancy Equation
Hotel Plans
19th Century
4. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Hotel Plans
Mom-and-pop hotels
Real Estate Investment Trusts (REITs)
Forecast Scheduling
5. Goal is to maximize coverage with minimal costs.
Forecast Scheduling
Solutions to Seasonality
18th Century
Manger of Guest Services
6. Deals with the production and service of food and beverages. Service and production are two sub-departments
Size
Large Hotel
Food and Beverage Department
European Plan
7. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Food and Beverage Department
Telephone Department
Rev Par Equation
Front Office
8. Age of Technology
21st Century
Modified American Plan
Average Daily Rate Equation
Trophy Hotels
9. ADR= room sale÷ number of rooms sold
Average Daily Rate Equation
Chains
Size
Brand Equity
10. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
SMURF
Food Production
Boutique Hotels
Brand
11. 11:30 PM- 7:30 AM
Graveyard Shift
Consortia and Membership Organizations/ Referral Groups
Elastic
Brand Equity
12. The point at which there are neither profits nor losses.
Day Shift
Rev Par (Revenue per Available Room)
Hotel Types
Break-Even Point
13. You can't please all the people all the time
Medium Hotel
Consortia and Membership Organizations/ Referral Groups
Logic of Segmentation
Cyclical Industry
14. Sees the opportunity and puts together the deal
Developer
Front Office
Central Reservation System
Average Daily Rate Equation
15. Small 'individual' properties that offer personalized service
Boutique Hotels
Double Occupancy
Market Segmentation
20th Century
16. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Financier
Break-Even Point
20th Century
Elastic
17. 3:30 PM- 11:30 PM
Swing Shift
Financier
Rooms Manager
Room Numbering
18. 'Keeper of the Keys' - provides services from A-Z.
Financier
Consortia and Membership Organizations/ Referral Groups
Concierge
19th Century
19. 1500 rooms or more
Franchising Company
Chains
Mega- Hotel
Occupancy
20. RevPAr= Room revenue÷ number of rooms available for sale
Telephone Department
Non-buyer Guest
Rev Par Equation
Occupancy
21. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Breakage
Consortia and Membership Organizations/ Referral Groups
Food Production
Adjoining or Connecting Rooms
22. Depends on hotel design. Often arbitrary.
Chains
Telephone Department
Logic of Segmentation
Room Numbering
23. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Rev Par Equation
Trophy Hotels
Hotel Plans
Occupancy
24. Room+ all three meals
American Plan
Brand
Cyclical Industry
Hotel Types
25. 7:30 AM-3:30 PM
Adjoining or Connecting Rooms
Trophy Hotels
Day Shift
Chains
26. A group assembled to promote a common purpose
Logic of Segmentation
Convention
Occupancy Equation
Market Segmentation
27. Items paid for but not utilized - like meals
Average Daily Rate Equation
Medium Hotel
Breakage
Uniformed Services Department
28. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Rev Par (Revenue per Available Room)
Floor Numbering
Financier
Market Segmentation
29. Agriculture Age
Occupancy
Service Department
The New Rooms
18th Century
30. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Hotel Classifications
Segmantation
Boutique Hotels
Food and Beverage Department
31. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Franchising Company
Incentive Tours
Market Segmentation
Double Occupancy
32. 150 to 300 rooms
Room Reservations
Non-buyer Guest
Medium Hotel
Preferred Guest Programs (PGPs)
33. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Adjoining or Connecting Rooms
Special Characteristics of the Hotel Business
Food Production
Concierge
34. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Management Company
20th Century
Chains
Non-buyer Guest
35. The number of available rooms is the standard of measurement.
The New Rooms
Occupancy
Inelastic
Size
36. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Continental Plan
Elastic
Security Department
Leases
37. An intermediary between the hotel and the guest who buys the room for the guest
Career Stepping Stones to GM
American Plan
Non-buyer Guest
Price Elasticity of Demand
38. Runs the day to day operations for a fee
Management Company
Rooms Manager
Swing Shift
18th Century
39. Room+ breakfast and lunch OR dinner
Real Estate Investment Trusts (REITs)
Modified American Plan
Small Hotel
Career Stepping Stones to GM
40. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
European Plan
Trophy Hotels
Convention
Franchises
41. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Swing Shift
Occupancy
Brand
The Old Rooms
42. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Mega- Hotel
Preferred Guest Programs (PGPs)
Leases
The New Rooms
43. Occupancy= number of rooms sold÷ number of rooms available for sale
Market Segmentation
Incentive Tours
Occupancy Equation
Housekeeping Department
44. Size - Class - Type - Plan
Uniformed Services Department
Leases
Hotel Classifications
Real Estate Investment Trusts (REITs)
45. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Brand Equity
Rev Par (Revenue per Available Room)
Cyclical Industry
19th Century
46. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Rooms Manager
Break-Even Point
Segmantation
Management Contracts
47. Handles requests for rooms from prospective guest arriving in the future.
Room Reservations
Size
General Manager (GM)
Rev Par Equation
48. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
19th Century
SMURF
Management Contracts
Mega- Hotel
49. Small independent roadside motels family owned and operated. These are declining in numbers.
Mom-and-pop hotels
Room Numbering
Trophy Hotels
Continental Plan
50. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Consortia and Membership Organizations/ Referral Groups
Service Department
Hotel Plans
SMURF