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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Room+ all three meals






2. Room + 'Light' Breakfast






3. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






4. Room Only






5. 150 to 300 rooms






6. Provides systems and brand recognition






7. Individual - group - REIT etc..






8. Agriculture Age






9. ADR= room sale÷ number of rooms sold






10. Rate - By level of Service - By level of amenities - Different Rating Systems






11. 300 rooms or more






12. Depends on hotel design. Often arbitrary.






13. An unsold room can never be sold again for that particular night.






14. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






15. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






16. The place in the lobby where guest-services are managed and coordinated.






17. An intermediary between the hotel and the guest who buys the room for the guest






18. The major reason by far that franchisees sign up.






19. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






20. 'Keeper of the Keys' - provides services from A-Z.






21. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






22. Items paid for but not utilized - like meals






23. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






24. Freebies given to guests to 'reward' stays






25. Size - Class - Type - Plan






26. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






27. Extend Season - Seek New Markets - Location and Mixed Use Development






28. You can't please all the people all the time






29. Small independent roadside motels family owned and operated. These are declining in numbers.






30. Age of Technology






31. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






32. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






33. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






34. Sub-department of Food and Beverage. It is headed by a 'chef'.






35. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






36. From who the money comes- a bank






37. The number of available rooms is the standard of measurement.






38. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






39. Manages the Front Office. Needs technical - math and people skills






40. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






41. 1500 rooms or more






42. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






43. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






44. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






45. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






46. Inside rooms - odd shaped - small - of many types - sharing bathrooms






47. Special - highly prized single entities.






48. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






49. Refers to any room in which there is more than one person; increases RevPar because of additional charge






50. Average Daily Rate (ADR); the amount received from each room sold.







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Can you answer 50 questions in 15 minutes?


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