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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






2. 300 rooms or more






3. 7:30 AM-3:30 PM






4. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






5. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






6. You can't please all the people all the time






7. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






8. 150 to 300 rooms






9. Age of Technology






10. Occupancy= number of rooms sold÷ number of rooms available for sale






11. Average Daily Rate (ADR); the amount received from each room sold.






12. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






13. The relationship between revenue per room and the total room inventory available.






14. 1500 rooms or more






15. Deals with the production and service of food and beverages. Service and production are two sub-departments






16. The point at which there are neither profits nor losses.






17. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






18. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






19. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






20. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






21. Individual - group - REIT etc..






22. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






23. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






24. Freebies given to guests to 'reward' stays






25. Rate - By level of Service - By level of amenities - Different Rating Systems






26. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






27. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






28. Sees the opportunity and puts together the deal






29. Refers to any room in which there is more than one person; increases RevPar because of additional charge






30. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






31. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






32. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






33. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






34. Age of Service; Medicine - Banking - education and hotel-keeping






35. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






36. An unsold room can never be sold again for that particular night.






37. ADR= room sale÷ number of rooms sold






38. Small 'individual' properties that offer personalized service






39. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






40. 3:30 PM- 11:30 PM






41. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






42. Room + 'Light' Breakfast






43. Items paid for but not utilized - like meals






44. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






45. Special - highly prized single entities.






46. 100 rooms or less






47. RevPAr= Room revenue÷ number of rooms available for sale






48. European Plan - Continental Plan - American Plan - Modified American Plan






49. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






50. Provides systems and brand recognition