Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The point at which there are neither profits nor losses.






2. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






3. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






4. An unsold room can never be sold again for that particular night.






5. Deals with the production and service of food and beverages. Service and production are two sub-departments






6. 150 to 300 rooms






7. Freebies given to guests to 'reward' stays






8. 'Keeper of the Keys' - provides services from A-Z.






9. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






10. An intermediary between the hotel and the guest who buys the room for the guest






11. Industrial Age






12. Sub-department of Food and Beverage. It is headed by a 'chef'.






13. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






14. European Plan - Continental Plan - American Plan - Modified American Plan






15. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






16. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






17. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






18. ADR= room sale÷ number of rooms sold






19. 100 rooms or less






20. 1500 rooms or more






21. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






22. Agriculture Age






23. Room + 'Light' Breakfast






24. Room+ breakfast and lunch OR dinner






25. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






26. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






27. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






28. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






29. Occupancy= number of rooms sold÷ number of rooms available for sale






30. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






31. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






32. RevPAr= Room revenue÷ number of rooms available for sale






33. 7:30 AM-3:30 PM






34. The place in the lobby where guest-services are managed and coordinated.






35. Room+ all three meals






36. Sees the opportunity and puts together the deal






37. Items paid for but not utilized - like meals






38. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






39. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






40. The number of available rooms is the standard of measurement.






41. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






42. Provides systems and brand recognition






43. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






44. Age of Technology






45. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






46. Handles requests for rooms from prospective guest arriving in the future.






47. Extend Season - Seek New Markets - Location and Mixed Use Development






48. Average Daily Rate (ADR); the amount received from each room sold.






49. A group assembled to promote a common purpose






50. 11:30 PM- 7:30 AM