Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






2. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






3. Runs the day to day operations for a fee






4. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






5. Provides systems and brand recognition






6. An unsold room can never be sold again for that particular night.






7. Inside rooms - odd shaped - small - of many types - sharing bathrooms






8. Room + 'Light' Breakfast






9. 11:30 PM- 7:30 AM






10. Deals with the production and service of food and beverages. Service and production are two sub-departments






11. 150 to 300 rooms






12. ADR= room sale÷ number of rooms sold






13. 'Keeper of the Keys' - provides services from A-Z.






14. Freebies given to guests to 'reward' stays






15. Age of Service; Medicine - Banking - education and hotel-keeping






16. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






17. Depends on hotel design. Often arbitrary.






18. Age of Technology






19. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






20. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






21. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






22. Occupancy= number of rooms sold÷ number of rooms available for sale






23. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






24. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






25. Manages the Front Office. Needs technical - math and people skills






26. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






27. Size - Class - Type - Plan






28. Sees the opportunity and puts together the deal






29. 300 rooms or more






30. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






31. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






32. Items paid for but not utilized - like meals






33. Room Only






34. Average Daily Rate (ADR); the amount received from each room sold.






35. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






36. Room+ all three meals






37. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






38. The major reason by far that franchisees sign up.






39. 1500 rooms or more






40. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






41. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






42. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






43. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






44. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






45. From who the money comes- a bank






46. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






47. Rate - By level of Service - By level of amenities - Different Rating Systems






48. 7:30 AM-3:30 PM






49. European Plan - Continental Plan - American Plan - Modified American Plan






50. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality