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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special - highly prized single entities.
Incentive Tours
Manger of Guest Services
Size
Sales per occupied room
2. Inside rooms - odd shaped - small - of many types - sharing bathrooms
The Old Rooms
Housekeeping Department
Non-buyer Guest
Food and Beverage Department
3. 300 rooms or more
Double Occupancy
Franchises
Large Hotel
Hotel Classes
4. 150 to 300 rooms
Breakage
Medium Hotel
Uniformed Services Department
Hotel Classifications
5. 1500 rooms or more
Day Shift
Management Contracts
Mega- Hotel
Convention
6. Age of Technology
Segmantation
21st Century
Developer
Double Occupancy
7. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
American Plan
Adjoining or Connecting Rooms
Price Elasticity of Demand
Service Department
8. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Inelastic
Size
Hotel Classifications
Franchises
9. 100 rooms or less
Small Hotel
Perishability
The New Rooms
Hotel Types
10. An intermediary between the hotel and the guest who buys the room for the guest
Management Company
Non-buyer Guest
Trophy Hotels
Real Estate Investment Trusts (REITs)
11. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Inelastic
Medium Hotel
Financier
General Manager (GM)
12. Individual - group - REIT etc..
Floor Numbering
Equity/ Ownership
Solutions to Seasonality
Cyclical Industry
13. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
Small Hotel
Preferred Guest Programs (PGPs)
Size
14. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
General Manager (GM)
Rooms Manager
Incentive Tours
Solutions to Seasonality
15. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Telephone Department
European Plan
Hotel Classes
16. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
18th Century
Security Department
Incentive Tours
Telephone Department
17. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Sales per occupied room
Hotel Types
Hotel Classifications
Mega- Hotel
18. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
19th Century
Market Segmentation
Manger of Guest Services
Brand
19. The point at which there are neither profits nor losses.
Graveyard Shift
Mom-and-pop hotels
Front Office
Break-Even Point
20. Provides systems and brand recognition
Equity/ Ownership
Double Occupancy
Franchising Company
Rooms Manager
21. Occupancy= number of rooms sold÷ number of rooms available for sale
Large Hotel
Hotel Plans
Equity/ Ownership
Occupancy Equation
22. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Rev Par Equation
Room Reservations
Occupancy
Trophy Hotels
23. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Rev Par Equation
Franchising Company
Adjoining or Connecting Rooms
Mom-and-pop hotels
24. European Plan - Continental Plan - American Plan - Modified American Plan
European Plan
Sales per occupied room
Rooms Manager
Hotel Plans
25. Room + 'Light' Breakfast
Incentive Tours
Parties to the Deal
Size
Continental Plan
26. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy Equation
Concierge
Double Occupancy
Boutique Hotels
27. Agriculture Age
Market Segmentation
Incentive Tours
18th Century
Rev Par (Revenue per Available Room)
28. Handles requests for rooms from prospective guest arriving in the future.
Boutique Hotels
Mega- Hotel
Room Reservations
Rooms Manager
29. Extend Season - Seek New Markets - Location and Mixed Use Development
Adjoining or Connecting Rooms
Solutions to Seasonality
Franchises
Small Hotel
30. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Elastic
Double Occupancy Equation
Adjoining or Connecting Rooms
Developer
31. You can't please all the people all the time
Real Estate Investment Trusts (REITs)
Elastic
Room Numbering
Logic of Segmentation
32. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Developer
Special Characteristics of the Hotel Business
18th Century
Boutique Hotels
33. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Parties to the Deal
Sales per occupied room
The New Rooms
Non-buyer Guest
34. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Manger of Guest Services
Solutions to Seasonality
Career Stepping Stones to GM
Security Department
35. Runs the day to day operations for a fee
21st Century
Hotel Plans
Management Company
Size
36. Sees the opportunity and puts together the deal
19th Century
Logic of Segmentation
Developer
Preferred Guest Programs (PGPs)
37. Manages the Front Office. Needs technical - math and people skills
Solutions to Seasonality
Manger of Guest Services
19th Century
Developer
38. Small 'individual' properties that offer personalized service
Special Characteristics of the Hotel Business
Boutique Hotels
Average Daily Rate Equation
Convention
39. Small independent roadside motels family owned and operated. These are declining in numbers.
Food and Beverage Department
Adjoining or Connecting Rooms
Mom-and-pop hotels
Solutions to Seasonality
40. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Size
SMURF
Double Occupancy
Convention
41. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Trophy Hotels
Elastic
The New Rooms
Day Shift
42. Average Daily Rate (ADR); the amount received from each room sold.
Market Segmentation
The Old Rooms
Food and Beverage Department
Sales per occupied room
43. Size - Class - Type - Plan
Perishability
Central Reservation System
19th Century
Hotel Classifications
44. 3:30 PM- 11:30 PM
Swing Shift
Service Department
21st Century
Mega- Hotel
45. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Special Characteristics of the Hotel Business
General Manager (GM)
Leases
Continental Plan
46. Deals with the production and service of food and beverages. Service and production are two sub-departments
Special Characteristics of the Hotel Business
American Plan
Food and Beverage Department
Modified American Plan
47. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Medium Hotel
Room Reservations
18th Century
Real Estate Investment Trusts (REITs)
48. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Telephone Department
General Manager (GM)
Franchises
Consortia and Membership Organizations/ Referral Groups
49. Freebies given to guests to 'reward' stays
Continental Plan
Preferred Guest Programs (PGPs)
Elastic
Manger of Guest Services
50. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Preferred Guest Programs (PGPs)
Consortia and Membership Organizations/ Referral Groups
Housekeeping Department
Sales per occupied room