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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Incentive Tours
Cyclical Industry
Franchises
Price Elasticity of Demand
2. 300 rooms or more
Break-Even Point
Food Production
Logic of Segmentation
Large Hotel
3. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Rev Par (Revenue per Available Room)
Leases
Sales per occupied room
Security Department
4. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Uniformed Services Department
Rooms Manager
American Plan
Leases
5. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Solutions to Seasonality
Elastic
Modified American Plan
Housekeeping Department
6. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Perishability
Adjoining or Connecting Rooms
Segmantation
Management Contracts
7. Industrial Age
Career Stepping Stones to GM
Management Company
Elastic
19th Century
8. 3:30 PM- 11:30 PM
Swing Shift
Concierge
Hotel Plans
General Manager (GM)
9. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Career Stepping Stones to GM
Parties to the Deal
Rev Par Equation
Small Hotel
10. Items paid for but not utilized - like meals
Convention
The New Rooms
Perishability
Breakage
11. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Brand Equity
Average Daily Rate Equation
Elastic
Concierge
12. Sub-department of Food and Beverage. It is headed by a 'chef'.
21st Century
The Old Rooms
Swing Shift
Food Production
13. The major reason by far that franchisees sign up.
Price Elasticity of Demand
Telephone Department
20th Century
Central Reservation System
14. 7:30 AM-3:30 PM
Incentive Tours
Management Contracts
Day Shift
Franchises
15. 100 rooms or less
Management Contracts
Average Daily Rate Equation
Small Hotel
Management Company
16. Handles requests for rooms from prospective guest arriving in the future.
Floor Numbering
Double Occupancy Equation
Manger of Guest Services
Room Reservations
17. The place in the lobby where guest-services are managed and coordinated.
Continental Plan
Front Office
SMURF
21st Century
18. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Rev Par (Revenue per Available Room)
Floor Numbering
Financier
Occupancy
19. The point at which there are neither profits nor losses.
European Plan
Parties to the Deal
Consortia and Membership Organizations/ Referral Groups
Break-Even Point
20. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Career Stepping Stones to GM
Brand
Floor Numbering
Average Daily Rate Equation
21. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Graveyard Shift
Central Reservation System
Equity/ Ownership
Inelastic
22. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Small Hotel
Trophy Hotels
Franchises
Incentive Tours
23. Small 'individual' properties that offer personalized service
Boutique Hotels
Parties to the Deal
Sales per occupied room
Franchising Company
24. Average Daily Rate (ADR); the amount received from each room sold.
20th Century
The New Rooms
Large Hotel
Sales per occupied room
25. Age of Technology
19th Century
Food Production
Front Office
21st Century
26. Room+ all three meals
American Plan
Continental Plan
Career Stepping Stones to GM
Mom-and-pop hotels
27. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Occupancy Equation
Brand Equity
Real Estate Investment Trusts (REITs)
20th Century
28. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Chains
Rev Par Equation
Graveyard Shift
Hotel Classes
29. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
19th Century
Solutions to Seasonality
Adjoining or Connecting Rooms
Room Reservations
30. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Hotel Plans
Hotel Types
Market Segmentation
Incentive Tours
31. The relationship between revenue per room and the total room inventory available.
Elastic
Rev Par (Revenue per Available Room)
Medium Hotel
Brand Equity
32. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Double Occupancy Equation
Hotel Plans
Service Department
Leases
33. 'Keeper of the Keys' - provides services from A-Z.
Concierge
Consortia and Membership Organizations/ Referral Groups
Rev Par (Revenue per Available Room)
Hotel Classifications
34. Small independent roadside motels family owned and operated. These are declining in numbers.
Graveyard Shift
Mom-and-pop hotels
Occupancy Equation
General Manager (GM)
35. European Plan - Continental Plan - American Plan - Modified American Plan
Logic of Segmentation
Room Numbering
Hotel Plans
Occupancy Equation
36. ADR= room sale÷ number of rooms sold
Convention
Uniformed Services Department
Average Daily Rate Equation
Small Hotel
37. Room Only
Forecast Scheduling
Medium Hotel
Equity/ Ownership
European Plan
38. Depends on hotel design. Often arbitrary.
Brand Equity
Room Numbering
Rooms Manager
Perishability
39. Deals with the production and service of food and beverages. Service and production are two sub-departments
Floor Numbering
Solutions to Seasonality
Preferred Guest Programs (PGPs)
Food and Beverage Department
40. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Consortia and Membership Organizations/ Referral Groups
Brand Equity
The New Rooms
Telephone Department
41. You can't please all the people all the time
Hotel Types
Telephone Department
Career Stepping Stones to GM
Logic of Segmentation
42. Individual - group - REIT etc..
Convention
The New Rooms
Career Stepping Stones to GM
Equity/ Ownership
43. Age of Service; Medicine - Banking - education and hotel-keeping
20th Century
Concierge
Double Occupancy Equation
Adjoining or Connecting Rooms
44. Rate - By level of Service - By level of amenities - Different Rating Systems
20th Century
Financier
Consortia and Membership Organizations/ Referral Groups
Hotel Classes
45. RevPAr= Room revenue÷ number of rooms available for sale
Manger of Guest Services
Hotel Types
Rev Par Equation
Graveyard Shift
46. Goal is to maximize coverage with minimal costs.
Forecast Scheduling
Swing Shift
Developer
Room Reservations
47. Sees the opportunity and puts together the deal
Developer
Career Stepping Stones to GM
18th Century
Room Reservations
48. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Floor Numbering
Double Occupancy
Leases
Telephone Department
49. An intermediary between the hotel and the guest who buys the room for the guest
Security Department
Preferred Guest Programs (PGPs)
Rev Par (Revenue per Available Room)
Non-buyer Guest
50. The number of available rooms is the standard of measurement.
Size
Medium Hotel
Manger of Guest Services
Hotel Plans