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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ADR= room sale÷ number of rooms sold






2. Room+ breakfast and lunch OR dinner






3. An intermediary between the hotel and the guest who buys the room for the guest






4. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






5. 300 rooms or more






6. Freebies given to guests to 'reward' stays






7. Size - Class - Type - Plan






8. Small 'individual' properties that offer personalized service






9. From who the money comes- a bank






10. The number of available rooms is the standard of measurement.






11. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






12. Extend Season - Seek New Markets - Location and Mixed Use Development






13. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






14. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






15. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






16. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






17. Rate - By level of Service - By level of amenities - Different Rating Systems






18. Refers to any room in which there is more than one person; increases RevPar because of additional charge






19. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






20. The major reason by far that franchisees sign up.






21. Industrial Age






22. Inside rooms - odd shaped - small - of many types - sharing bathrooms






23. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






24. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






25. 1500 rooms or more






26. Goal is to maximize coverage with minimal costs.






27. Deals with the production and service of food and beverages. Service and production are two sub-departments






28. Room Only






29. Handles requests for rooms from prospective guest arriving in the future.






30. Age of Service; Medicine - Banking - education and hotel-keeping






31. European Plan - Continental Plan - American Plan - Modified American Plan






32. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






33. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






34. Individual - group - REIT etc..






35. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






36. 11:30 PM- 7:30 AM






37. Occupancy= number of rooms sold÷ number of rooms available for sale






38. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






39. Special - highly prized single entities.






40. Room + 'Light' Breakfast






41. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






42. Sub-department of Food and Beverage. It is headed by a 'chef'.






43. Room+ all three meals






44. 7:30 AM-3:30 PM






45. 100 rooms or less






46. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






47. 150 to 300 rooms






48. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






49. The place in the lobby where guest-services are managed and coordinated.






50. The relationship between revenue per room and the total room inventory available.







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Can you answer 50 questions in 15 minutes?


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