Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. European Plan - Continental Plan - American Plan - Modified American Plan






2. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






3. Occupancy= number of rooms sold÷ number of rooms available for sale






4. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






5. The place in the lobby where guest-services are managed and coordinated.






6. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






7. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






8. RevPAr= Room revenue÷ number of rooms available for sale






9. Small independent roadside motels family owned and operated. These are declining in numbers.






10. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






11. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






12. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






13. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






14. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






15. Rate - By level of Service - By level of amenities - Different Rating Systems






16. Special - highly prized single entities.






17. Room+ all three meals






18. Freebies given to guests to 'reward' stays






19. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






20. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






21. 'Keeper of the Keys' - provides services from A-Z.






22. 1500 rooms or more






23. Small 'individual' properties that offer personalized service






24. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






25. An unsold room can never be sold again for that particular night.






26. 3:30 PM- 11:30 PM






27. 7:30 AM-3:30 PM






28. Average Daily Rate (ADR); the amount received from each room sold.






29. 150 to 300 rooms






30. Sees the opportunity and puts together the deal






31. Room + 'Light' Breakfast






32. Extend Season - Seek New Markets - Location and Mixed Use Development






33. 100 rooms or less






34. Individual - group - REIT etc..






35. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






36. Runs the day to day operations for a fee






37. Deals with the production and service of food and beverages. Service and production are two sub-departments






38. Manages the Front Office. Needs technical - math and people skills






39. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






40. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






41. The number of available rooms is the standard of measurement.






42. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






43. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






44. Age of Service; Medicine - Banking - education and hotel-keeping






45. A group assembled to promote a common purpose






46. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






47. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






48. The relationship between revenue per room and the total room inventory available.






49. Handles requests for rooms from prospective guest arriving in the future.






50. You can't please all the people all the time