Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






2. 300 rooms or more






3. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






4. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






5. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






6. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






7. Industrial Age






8. 3:30 PM- 11:30 PM






9. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






10. Items paid for but not utilized - like meals






11. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






12. Sub-department of Food and Beverage. It is headed by a 'chef'.






13. The major reason by far that franchisees sign up.






14. 7:30 AM-3:30 PM






15. 100 rooms or less






16. Handles requests for rooms from prospective guest arriving in the future.






17. The place in the lobby where guest-services are managed and coordinated.






18. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






19. The point at which there are neither profits nor losses.






20. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






21. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






22. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






23. Small 'individual' properties that offer personalized service






24. Average Daily Rate (ADR); the amount received from each room sold.






25. Age of Technology






26. Room+ all three meals






27. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






28. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






29. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






30. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






31. The relationship between revenue per room and the total room inventory available.






32. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






33. 'Keeper of the Keys' - provides services from A-Z.






34. Small independent roadside motels family owned and operated. These are declining in numbers.






35. European Plan - Continental Plan - American Plan - Modified American Plan






36. ADR= room sale÷ number of rooms sold






37. Room Only






38. Depends on hotel design. Often arbitrary.






39. Deals with the production and service of food and beverages. Service and production are two sub-departments






40. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






41. You can't please all the people all the time






42. Individual - group - REIT etc..






43. Age of Service; Medicine - Banking - education and hotel-keeping






44. Rate - By level of Service - By level of amenities - Different Rating Systems






45. RevPAr= Room revenue÷ number of rooms available for sale






46. Goal is to maximize coverage with minimal costs.






47. Sees the opportunity and puts together the deal






48. Refers to any room in which there is more than one person; increases RevPar because of additional charge






49. An intermediary between the hotel and the guest who buys the room for the guest






50. The number of available rooms is the standard of measurement.