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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Chains
20th Century
Food and Beverage Department
Rev Par Equation
2. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Special Characteristics of the Hotel Business
Price Elasticity of Demand
Career Stepping Stones to GM
Cyclical Industry
3. Handles requests for rooms from prospective guest arriving in the future.
Rev Par (Revenue per Available Room)
Management Contracts
Room Reservations
Adjoining or Connecting Rooms
4. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Service Department
19th Century
Swing Shift
Leases
5. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Rev Par (Revenue per Available Room)
Brand Equity
Double Occupancy Equation
18th Century
6. 150 to 300 rooms
Manger of Guest Services
Medium Hotel
General Manager (GM)
Front Office
7. Room+ all three meals
American Plan
Average Daily Rate Equation
18th Century
Swing Shift
8. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Double Occupancy
Hotel Types
Room Numbering
Equity/ Ownership
9. Freebies given to guests to 'reward' stays
Size
Preferred Guest Programs (PGPs)
Concierge
Boutique Hotels
10. Small independent roadside motels family owned and operated. These are declining in numbers.
Hotel Classifications
Telephone Department
Preferred Guest Programs (PGPs)
Mom-and-pop hotels
11. The number of available rooms is the standard of measurement.
Sales per occupied room
Service Department
Telephone Department
Size
12. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Price Elasticity of Demand
Equity/ Ownership
The Old Rooms
Concierge
13. Room+ breakfast and lunch OR dinner
Trophy Hotels
Modified American Plan
19th Century
Continental Plan
14. You can't please all the people all the time
Logic of Segmentation
18th Century
Solutions to Seasonality
Cyclical Industry
15. A group assembled to promote a common purpose
Rev Par Equation
Convention
Segmantation
Small Hotel
16. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Trophy Hotels
Sales per occupied room
Special Characteristics of the Hotel Business
Parties to the Deal
17. From who the money comes- a bank
Double Occupancy Equation
Perishability
Financier
Hotel Types
18. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Equity/ Ownership
Mega- Hotel
Franchises
19. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Incentive Tours
Management Contracts
Food and Beverage Department
20. 11:30 PM- 7:30 AM
Graveyard Shift
Preferred Guest Programs (PGPs)
Hotel Classifications
Central Reservation System
21. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Non-buyer Guest
Uniformed Services Department
21st Century
Hotel Plans
22. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Elastic
American Plan
Day Shift
SMURF
23. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Double Occupancy
Floor Numbering
Occupancy Equation
Rev Par (Revenue per Available Room)
24. The relationship between revenue per room and the total room inventory available.
Graveyard Shift
Rev Par (Revenue per Available Room)
Hotel Plans
Rooms Manager
25. Rate - By level of Service - By level of amenities - Different Rating Systems
Double Occupancy
Occupancy Equation
Hotel Classes
Elastic
26. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
The New Rooms
Front Office
Franchising Company
Inelastic
27. Manages the Front Office. Needs technical - math and people skills
Room Reservations
Non-buyer Guest
Boutique Hotels
Manger of Guest Services
28. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Floor Numbering
Segmantation
Inelastic
European Plan
29. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
The New Rooms
Hotel Classes
20th Century
Double Occupancy Equation
30. 'Keeper of the Keys' - provides services from A-Z.
Concierge
Chains
Central Reservation System
Financier
31. 7:30 AM-3:30 PM
Rev Par Equation
Parties to the Deal
Day Shift
Floor Numbering
32. Industrial Age
Elastic
Equity/ Ownership
19th Century
Occupancy Equation
33. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Hotel Types
Consortia and Membership Organizations/ Referral Groups
The Old Rooms
Leases
34. The place in the lobby where guest-services are managed and coordinated.
Chains
Brand
Career Stepping Stones to GM
Front Office
35. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Adjoining or Connecting Rooms
Franchises
Central Reservation System
Leases
36. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Boutique Hotels
European Plan
20th Century
Career Stepping Stones to GM
37. 100 rooms or less
Real Estate Investment Trusts (REITs)
Swing Shift
Front Office
Small Hotel
38. Inside rooms - odd shaped - small - of many types - sharing bathrooms
The Old Rooms
Double Occupancy Equation
Cyclical Industry
Real Estate Investment Trusts (REITs)
39. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Housekeeping Department
Brand
Real Estate Investment Trusts (REITs)
General Manager (GM)
40. Deals with the production and service of food and beverages. Service and production are two sub-departments
Food and Beverage Department
Housekeeping Department
Price Elasticity of Demand
Convention
41. Occupancy= number of rooms sold÷ number of rooms available for sale
Size
Occupancy Equation
Segmantation
Security Department
42. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Franchising Company
Break-Even Point
Housekeeping Department
Hotel Classifications
43. Depends on hotel design. Often arbitrary.
Preferred Guest Programs (PGPs)
18th Century
Room Numbering
Financier
44. Extend Season - Seek New Markets - Location and Mixed Use Development
Concierge
Solutions to Seasonality
Floor Numbering
Non-buyer Guest
45. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Rev Par (Revenue per Available Room)
Adjoining or Connecting Rooms
Equity/ Ownership
Rev Par Equation
46. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Modified American Plan
SMURF
Occupancy
Real Estate Investment Trusts (REITs)
47. Individual - group - REIT etc..
Segmantation
Leases
Central Reservation System
Equity/ Ownership
48. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Parties to the Deal
Room Reservations
Solutions to Seasonality
Small Hotel
49. Room Only
European Plan
Consortia and Membership Organizations/ Referral Groups
The Old Rooms
Preferred Guest Programs (PGPs)
50. Age of Technology
Mega- Hotel
Convention
21st Century
Trophy Hotels