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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






2. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






3. ADR= room sale÷ number of rooms sold






4. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






5. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






6. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






7. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






8. Sees the opportunity and puts together the deal






9. Handles requests for rooms from prospective guest arriving in the future.






10. 3:30 PM- 11:30 PM






11. RevPAr= Room revenue÷ number of rooms available for sale






12. You can't please all the people all the time






13. An intermediary between the hotel and the guest who buys the room for the guest






14. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






15. Room Only






16. Goal is to maximize coverage with minimal costs.






17. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






18. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






19. Room+ all three meals






20. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






21. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






22. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






23. Special - highly prized single entities.






24. Industrial Age






25. 100 rooms or less






26. Occupancy= number of rooms sold÷ number of rooms available for sale






27. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






28. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






29. Items paid for but not utilized - like meals






30. Age of Technology






31. The number of available rooms is the standard of measurement.






32. 150 to 300 rooms






33. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






34. Freebies given to guests to 'reward' stays






35. The place in the lobby where guest-services are managed and coordinated.






36. An unsold room can never be sold again for that particular night.






37. Individual - group - REIT etc..






38. European Plan - Continental Plan - American Plan - Modified American Plan






39. Small independent roadside motels family owned and operated. These are declining in numbers.






40. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






41. 11:30 PM- 7:30 AM






42. Rate - By level of Service - By level of amenities - Different Rating Systems






43. The major reason by far that franchisees sign up.






44. A group assembled to promote a common purpose






45. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






46. Room + 'Light' Breakfast






47. 1500 rooms or more






48. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






49. Runs the day to day operations for a fee






50. The relationship between revenue per room and the total room inventory available.






Can you answer 50 questions in 15 minutes?



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