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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Management Company
Break-Even Point
Price Elasticity of Demand
Rev Par Equation
2. A group assembled to promote a common purpose
Leases
Equity/ Ownership
Convention
Modified American Plan
3. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Hotel Classifications
Segmantation
Parties to the Deal
Forecast Scheduling
4. Handles requests for rooms from prospective guest arriving in the future.
Room Reservations
Market Segmentation
Management Contracts
Average Daily Rate Equation
5. Deals with the production and service of food and beverages. Service and production are two sub-departments
Food and Beverage Department
Continental Plan
Modified American Plan
Occupancy
6. Room Only
European Plan
Hotel Classifications
Incentive Tours
Segmantation
7. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Adjoining or Connecting Rooms
Average Daily Rate Equation
Rooms Manager
Central Reservation System
8. Extend Season - Seek New Markets - Location and Mixed Use Development
Solutions to Seasonality
Management Company
Day Shift
Parties to the Deal
9. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Sales per occupied room
Chains
General Manager (GM)
Special Characteristics of the Hotel Business
10. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Housekeeping Department
Logic of Segmentation
Occupancy Equation
Medium Hotel
11. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Price Elasticity of Demand
Cyclical Industry
Boutique Hotels
12. Size - Class - Type - Plan
Trophy Hotels
19th Century
Hotel Classifications
Career Stepping Stones to GM
13. Manages the Front Office. Needs technical - math and people skills
Manger of Guest Services
Size
Adjoining or Connecting Rooms
Career Stepping Stones to GM
14. Agriculture Age
The Old Rooms
Convention
18th Century
Brand Equity
15. Provides systems and brand recognition
Double Occupancy Equation
Adjoining or Connecting Rooms
Franchising Company
Mom-and-pop hotels
16. An unsold room can never be sold again for that particular night.
Cyclical Industry
Perishability
Hotel Classes
Market Segmentation
17. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Double Occupancy
Graveyard Shift
Mom-and-pop hotels
Chains
18. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
21st Century
Hotel Classes
Non-buyer Guest
19. 7:30 AM-3:30 PM
Day Shift
Continental Plan
Parties to the Deal
Double Occupancy Equation
20. 11:30 PM- 7:30 AM
Day Shift
Large Hotel
Boutique Hotels
Graveyard Shift
21. Items paid for but not utilized - like meals
Franchises
Breakage
Logic of Segmentation
Manger of Guest Services
22. 150 to 300 rooms
Medium Hotel
Special Characteristics of the Hotel Business
Forecast Scheduling
American Plan
23. The relationship between revenue per room and the total room inventory available.
The New Rooms
Day Shift
Rev Par (Revenue per Available Room)
Parties to the Deal
24. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
American Plan
Swing Shift
Franchising Company
25. Room+ all three meals
Telephone Department
Average Daily Rate Equation
American Plan
Preferred Guest Programs (PGPs)
26. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Special Characteristics of the Hotel Business
Perishability
Career Stepping Stones to GM
Manger of Guest Services
27. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Franchises
General Manager (GM)
Brand
Segmantation
28. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Brand Equity
Occupancy
Franchises
Market Segmentation
29. Age of Technology
Rev Par Equation
Convention
Hotel Classes
21st Century
30. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Break-Even Point
General Manager (GM)
Continental Plan
Trophy Hotels
31. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Consortia and Membership Organizations/ Referral Groups
Solutions to Seasonality
Double Occupancy
Day Shift
32. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
Modified American Plan
Consortia and Membership Organizations/ Referral Groups
Boutique Hotels
33. 300 rooms or more
Large Hotel
Financier
Solutions to Seasonality
Swing Shift
34. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Hotel Types
18th Century
The New Rooms
Housekeeping Department
35. Goal is to maximize coverage with minimal costs.
Real Estate Investment Trusts (REITs)
Swing Shift
Forecast Scheduling
Large Hotel
36. Industrial Age
20th Century
Telephone Department
Central Reservation System
19th Century
37. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
The New Rooms
Floor Numbering
Management Contracts
Average Daily Rate Equation
38. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Trophy Hotels
Floor Numbering
Telephone Department
Rooms Manager
39. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Room Reservations
Service Department
Mom-and-pop hotels
Leases
40. The number of available rooms is the standard of measurement.
Housekeeping Department
20th Century
Size
Trophy Hotels
41. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Perishability
Telephone Department
Chains
Occupancy Equation
42. You can't please all the people all the time
Front Office
Elastic
Logic of Segmentation
Floor Numbering
43. The place in the lobby where guest-services are managed and coordinated.
Front Office
19th Century
SMURF
Room Reservations
44. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Security Department
Rev Par (Revenue per Available Room)
Modified American Plan
The Old Rooms
45. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
SMURF
Market Segmentation
Price Elasticity of Demand
Rooms Manager
46. Depends on hotel design. Often arbitrary.
Elastic
Mom-and-pop hotels
Room Numbering
Leases
47. Occupancy= number of rooms sold÷ number of rooms available for sale
Food Production
Occupancy Equation
Forecast Scheduling
Perishability
48. Runs the day to day operations for a fee
Leases
Elastic
Management Company
Occupancy
49. 3:30 PM- 11:30 PM
Swing Shift
Parties to the Deal
Hotel Plans
Leases
50. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Developer
Brand
Floor Numbering
Career Stepping Stones to GM