Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






2. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






3. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






4. Individual - group - REIT etc..






5. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






6. Size - Class - Type - Plan






7. Industrial Age






8. Handles requests for rooms from prospective guest arriving in the future.






9. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






10. You can't please all the people all the time






11. From who the money comes- a bank






12. European Plan - Continental Plan - American Plan - Modified American Plan






13. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






14. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






15. Refers to any room in which there is more than one person; increases RevPar because of additional charge






16. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






17. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






18. Room Only






19. A group assembled to promote a common purpose






20. Age of Technology






21. Small 'individual' properties that offer personalized service






22. The place in the lobby where guest-services are managed and coordinated.






23. Items paid for but not utilized - like meals






24. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






25. The point at which there are neither profits nor losses.






26. The number of available rooms is the standard of measurement.






27. Provides systems and brand recognition






28. The major reason by far that franchisees sign up.






29. 1500 rooms or more






30. Room+ breakfast and lunch OR dinner






31. An intermediary between the hotel and the guest who buys the room for the guest






32. Goal is to maximize coverage with minimal costs.






33. The relationship between revenue per room and the total room inventory available.






34. 150 to 300 rooms






35. Rate - By level of Service - By level of amenities - Different Rating Systems






36. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






37. Deals with the production and service of food and beverages. Service and production are two sub-departments






38. Depends on hotel design. Often arbitrary.






39. Small independent roadside motels family owned and operated. These are declining in numbers.






40. Average Daily Rate (ADR); the amount received from each room sold.






41. An unsold room can never be sold again for that particular night.






42. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






43. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






44. Manages the Front Office. Needs technical - math and people skills






45. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






46. Special - highly prized single entities.






47. Freebies given to guests to 'reward' stays






48. 3:30 PM- 11:30 PM






49. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






50. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy