Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small independent roadside motels family owned and operated. These are declining in numbers.






2. The place in the lobby where guest-services are managed and coordinated.






3. Handles requests for rooms from prospective guest arriving in the future.






4. Small 'individual' properties that offer personalized service






5. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






6. Room Only






7. Size - Class - Type - Plan






8. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






9. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






10. The major reason by far that franchisees sign up.






11. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






12. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






13. Special - highly prized single entities.






14. Inside rooms - odd shaped - small - of many types - sharing bathrooms






15. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






16. 100 rooms or less






17. ADR= room sale÷ number of rooms sold






18. Occupancy= number of rooms sold÷ number of rooms available for sale






19. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






20. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






21. The point at which there are neither profits nor losses.






22. Items paid for but not utilized - like meals






23. Freebies given to guests to 'reward' stays






24. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






25. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






26. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






27. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






28. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






29. Age of Technology






30. The number of available rooms is the standard of measurement.






31. A group assembled to promote a common purpose






32. Depends on hotel design. Often arbitrary.






33. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






34. Room+ breakfast and lunch OR dinner






35. 'Keeper of the Keys' - provides services from A-Z.






36. Age of Service; Medicine - Banking - education and hotel-keeping






37. RevPAr= Room revenue÷ number of rooms available for sale






38. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






39. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






40. Agriculture Age






41. Individual - group - REIT etc..






42. 300 rooms or more






43. 1500 rooms or more






44. Refers to any room in which there is more than one person; increases RevPar because of additional charge






45. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






46. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






47. You can't please all the people all the time






48. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






49. Sees the opportunity and puts together the deal






50. An intermediary between the hotel and the guest who buys the room for the guest