Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






2. An intermediary between the hotel and the guest who buys the room for the guest






3. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






4. The number of available rooms is the standard of measurement.






5. ADR= room sale÷ number of rooms sold






6. The major reason by far that franchisees sign up.






7. Room + 'Light' Breakfast






8. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






9. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






10. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






11. European Plan - Continental Plan - American Plan - Modified American Plan






12. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






13. 11:30 PM- 7:30 AM






14. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






15. You can't please all the people all the time






16. Inside rooms - odd shaped - small - of many types - sharing bathrooms






17. Room+ breakfast and lunch OR dinner






18. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






19. The place in the lobby where guest-services are managed and coordinated.






20. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






21. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






22. RevPAr= Room revenue÷ number of rooms available for sale






23. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






24. The relationship between revenue per room and the total room inventory available.






25. A group assembled to promote a common purpose






26. 300 rooms or more






27. Average Daily Rate (ADR); the amount received from each room sold.






28. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






29. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






30. Freebies given to guests to 'reward' stays






31. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






32. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






33. Industrial Age






34. Room Only






35. Manages the Front Office. Needs technical - math and people skills






36. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






37. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






38. Occupancy= number of rooms sold÷ number of rooms available for sale






39. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






40. Sub-department of Food and Beverage. It is headed by a 'chef'.






41. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






42. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






43. Refers to any room in which there is more than one person; increases RevPar because of additional charge






44. Provides systems and brand recognition






45. Small 'individual' properties that offer personalized service






46. Extend Season - Seek New Markets - Location and Mixed Use Development






47. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






48. Handles requests for rooms from prospective guest arriving in the future.






49. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






50. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!