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Test your basic knowledge |
Hotel Business
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Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of available rooms is the standard of measurement.
Franchises
Solutions to Seasonality
Size
General Manager (GM)
2. Sub-department of Food and Beverage. It is headed by a 'chef'.
Break-Even Point
Double Occupancy Equation
Food Production
Adjoining or Connecting Rooms
3. Depends on hotel design. Often arbitrary.
Mega- Hotel
Concierge
Room Numbering
Inelastic
4. 7:30 AM-3:30 PM
Real Estate Investment Trusts (REITs)
Day Shift
Rev Par Equation
Mega- Hotel
5. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
Solutions to Seasonality
Food and Beverage Department
Hotel Types
6. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Floor Numbering
19th Century
General Manager (GM)
Career Stepping Stones to GM
7. The place in the lobby where guest-services are managed and coordinated.
Front Office
Day Shift
Floor Numbering
18th Century
8. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Solutions to Seasonality
Leases
Franchises
Day Shift
9. 11:30 PM- 7:30 AM
Market Segmentation
Sales per occupied room
Graveyard Shift
Hotel Types
10. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Brand Equity
Housekeeping Department
Price Elasticity of Demand
Real Estate Investment Trusts (REITs)
11. Items paid for but not utilized - like meals
Career Stepping Stones to GM
Financier
Breakage
Mega- Hotel
12. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Brand
Non-buyer Guest
Break-Even Point
Mom-and-pop hotels
13. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Brand Equity
Segmantation
20th Century
Market Segmentation
14. The point at which there are neither profits nor losses.
Brand
Security Department
Break-Even Point
Inelastic
15. 150 to 300 rooms
Hotel Plans
Developer
Medium Hotel
Convention
16. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Housekeeping Department
American Plan
Uniformed Services Department
Real Estate Investment Trusts (REITs)
17. Goal is to maximize coverage with minimal costs.
The Old Rooms
Small Hotel
Forecast Scheduling
Consortia and Membership Organizations/ Referral Groups
18. Rate - By level of Service - By level of amenities - Different Rating Systems
Parties to the Deal
Hotel Classes
Chains
Housekeeping Department
19. Deals with the production and service of food and beverages. Service and production are two sub-departments
Elastic
Security Department
Swing Shift
Food and Beverage Department
20. Freebies given to guests to 'reward' stays
Preferred Guest Programs (PGPs)
Equity/ Ownership
Career Stepping Stones to GM
Food and Beverage Department
21. You can't please all the people all the time
Continental Plan
American Plan
Price Elasticity of Demand
Logic of Segmentation
22. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Double Occupancy
Cyclical Industry
19th Century
Boutique Hotels
23. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Size
Hotel Types
Hotel Classifications
Inelastic
24. Size - Class - Type - Plan
European Plan
Double Occupancy Equation
Floor Numbering
Hotel Classifications
25. Manages the Front Office. Needs technical - math and people skills
Preferred Guest Programs (PGPs)
Manger of Guest Services
Service Department
Trophy Hotels
26. Room+ all three meals
Management Contracts
American Plan
Housekeeping Department
18th Century
27. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
SMURF
Brand Equity
Modified American Plan
Double Occupancy Equation
28. 1500 rooms or more
Cyclical Industry
Mega- Hotel
Non-buyer Guest
The Old Rooms
29. Occupancy= number of rooms sold÷ number of rooms available for sale
Occupancy Equation
European Plan
Brand Equity
Medium Hotel
30. Agriculture Age
20th Century
Franchising Company
18th Century
Real Estate Investment Trusts (REITs)
31. A group assembled to promote a common purpose
Chains
Small Hotel
Boutique Hotels
Convention
32. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Double Occupancy
Continental Plan
Market Segmentation
Price Elasticity of Demand
33. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Uniformed Services Department
Housekeeping Department
Boutique Hotels
Rooms Manager
34. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Financier
Market Segmentation
Franchises
Central Reservation System
35. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Hotel Classifications
Trophy Hotels
Incentive Tours
Inelastic
36. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
Large Hotel
Franchising Company
Management Company
37. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
19th Century
Occupancy Equation
Small Hotel
Security Department
38. The relationship between revenue per room and the total room inventory available.
Mega- Hotel
Rev Par (Revenue per Available Room)
Consortia and Membership Organizations/ Referral Groups
19th Century
39. Special - highly prized single entities.
Hotel Classifications
Security Department
Swing Shift
Incentive Tours
40. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Medium Hotel
Telephone Department
Housekeeping Department
Preferred Guest Programs (PGPs)
41. 300 rooms or more
Large Hotel
The New Rooms
SMURF
Adjoining or Connecting Rooms
42. The major reason by far that franchisees sign up.
Cyclical Industry
Telephone Department
Mega- Hotel
Central Reservation System
43. 3:30 PM- 11:30 PM
Incentive Tours
Swing Shift
General Manager (GM)
Security Department
44. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
The New Rooms
Food Production
Graveyard Shift
Medium Hotel
45. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Double Occupancy Equation
Size
The Old Rooms
Telephone Department
46. An unsold room can never be sold again for that particular night.
Management Contracts
Perishability
Logic of Segmentation
Day Shift
47. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Trophy Hotels
Preferred Guest Programs (PGPs)
Hotel Types
Average Daily Rate Equation
48. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Floor Numbering
The Old Rooms
Large Hotel
Concierge
49. Runs the day to day operations for a fee
Sales per occupied room
Management Company
Average Daily Rate Equation
18th Century
50. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Uniformed Services Department
General Manager (GM)
Concierge
The Old Rooms
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