Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small 'individual' properties that offer personalized service






2. Room+ all three meals






3. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






4. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






5. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






6. An unsold room can never be sold again for that particular night.






7. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






8. 3:30 PM- 11:30 PM






9. Extend Season - Seek New Markets - Location and Mixed Use Development






10. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






11. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






12. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






13. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






14. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






15. Room + 'Light' Breakfast






16. Freebies given to guests to 'reward' stays






17. The point at which there are neither profits nor losses.






18. 'Keeper of the Keys' - provides services from A-Z.






19. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






20. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






21. Individual - group - REIT etc..






22. Handles requests for rooms from prospective guest arriving in the future.






23. Special - highly prized single entities.






24. 100 rooms or less






25. Age of Technology






26. The number of available rooms is the standard of measurement.






27. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






28. RevPAr= Room revenue÷ number of rooms available for sale






29. Refers to any room in which there is more than one person; increases RevPar because of additional charge






30. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






31. 7:30 AM-3:30 PM






32. Agriculture Age






33. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






34. Deals with the production and service of food and beverages. Service and production are two sub-departments






35. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






36. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






37. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






38. The place in the lobby where guest-services are managed and coordinated.






39. Age of Service; Medicine - Banking - education and hotel-keeping






40. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






41. The relationship between revenue per room and the total room inventory available.






42. Inside rooms - odd shaped - small - of many types - sharing bathrooms






43. Rate - By level of Service - By level of amenities - Different Rating Systems






44. Runs the day to day operations for a fee






45. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






46. Manages the Front Office. Needs technical - math and people skills






47. 150 to 300 rooms






48. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






49. Provides systems and brand recognition






50. Occupancy= number of rooms sold÷ number of rooms available for sale