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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of available rooms is the standard of measurement.






2. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






3. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






4. Small 'individual' properties that offer personalized service






5. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






6. Size - Class - Type - Plan






7. 7:30 AM-3:30 PM






8. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






9. Inside rooms - odd shaped - small - of many types - sharing bathrooms






10. 150 to 300 rooms






11. Items paid for but not utilized - like meals






12. 'Keeper of the Keys' - provides services from A-Z.






13. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






14. Individual - group - REIT etc..






15. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






16. From who the money comes- a bank






17. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






18. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






19. RevPAr= Room revenue÷ number of rooms available for sale






20. Provides systems and brand recognition






21. Room + 'Light' Breakfast






22. Deals with the production and service of food and beverages. Service and production are two sub-departments






23. Room+ all three meals






24. The relationship between revenue per room and the total room inventory available.






25. Refers to any room in which there is more than one person; increases RevPar because of additional charge






26. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






27. An unsold room can never be sold again for that particular night.






28. Manages the Front Office. Needs technical - math and people skills






29. Room Only






30. 300 rooms or more






31. Runs the day to day operations for a fee






32. The point at which there are neither profits nor losses.






33. Age of Service; Medicine - Banking - education and hotel-keeping






34. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






35. Industrial Age






36. Small independent roadside motels family owned and operated. These are declining in numbers.






37. ADR= room sale÷ number of rooms sold






38. A group assembled to promote a common purpose






39. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






40. 11:30 PM- 7:30 AM






41. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






42. Handles requests for rooms from prospective guest arriving in the future.






43. European Plan - Continental Plan - American Plan - Modified American Plan






44. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






45. The major reason by far that franchisees sign up.






46. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






47. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






48. You can't please all the people all the time






49. 3:30 PM- 11:30 PM






50. Sub-department of Food and Beverage. It is headed by a 'chef'.






Can you answer 50 questions in 15 minutes?



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