Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average Daily Rate (ADR); the amount received from each room sold.






2. 'Keeper of the Keys' - provides services from A-Z.






3. Small independent roadside motels family owned and operated. These are declining in numbers.






4. Occupancy= number of rooms sold÷ number of rooms available for sale






5. Goal is to maximize coverage with minimal costs.






6. The point at which there are neither profits nor losses.






7. Sub-department of Food and Beverage. It is headed by a 'chef'.






8. Size - Class - Type - Plan






9. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






10. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






11. Industrial Age






12. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






13. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






14. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






15. Runs the day to day operations for a fee






16. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






17. Room+ breakfast and lunch OR dinner






18. From who the money comes- a bank






19. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






20. The number of available rooms is the standard of measurement.






21. Room+ all three meals






22. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






23. Age of Technology






24. RevPAr= Room revenue÷ number of rooms available for sale






25. Rate - By level of Service - By level of amenities - Different Rating Systems






26. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






27. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






28. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






29. Agriculture Age






30. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






31. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






32. Deals with the production and service of food and beverages. Service and production are two sub-departments






33. Sees the opportunity and puts together the deal






34. 100 rooms or less






35. The place in the lobby where guest-services are managed and coordinated.






36. Extend Season - Seek New Markets - Location and Mixed Use Development






37. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






38. 7:30 AM-3:30 PM






39. Inside rooms - odd shaped - small - of many types - sharing bathrooms






40. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






41. Special - highly prized single entities.






42. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






43. Refers to any room in which there is more than one person; increases RevPar because of additional charge






44. You can't please all the people all the time






45. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






46. An unsold room can never be sold again for that particular night.






47. Handles requests for rooms from prospective guest arriving in the future.






48. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






49. Room + 'Light' Breakfast






50. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers