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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 11:30 PM- 7:30 AM






2. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






3. European Plan - Continental Plan - American Plan - Modified American Plan






4. Average Daily Rate (ADR); the amount received from each room sold.






5. An intermediary between the hotel and the guest who buys the room for the guest






6. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






7. Special - highly prized single entities.






8. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






9. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






10. 3:30 PM- 11:30 PM






11. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






12. Refers to any room in which there is more than one person; increases RevPar because of additional charge






13. 100 rooms or less






14. Occupancy= number of rooms sold÷ number of rooms available for sale






15. Handles requests for rooms from prospective guest arriving in the future.






16. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






17. Room+ breakfast and lunch OR dinner






18. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






19. 300 rooms or more






20. 'Keeper of the Keys' - provides services from A-Z.






21. A group assembled to promote a common purpose






22. You can't please all the people all the time






23. Room Only






24. The point at which there are neither profits nor losses.






25. Small 'individual' properties that offer personalized service






26. The relationship between revenue per room and the total room inventory available.






27. Provides systems and brand recognition






28. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






29. Individual - group - REIT etc..






30. An unsold room can never be sold again for that particular night.






31. Manages the Front Office. Needs technical - math and people skills






32. Sees the opportunity and puts together the deal






33. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






34. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






35. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






36. Age of Technology






37. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






38. The major reason by far that franchisees sign up.






39. Room + 'Light' Breakfast






40. Items paid for but not utilized - like meals






41. Inside rooms - odd shaped - small - of many types - sharing bathrooms






42. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






43. Room+ all three meals






44. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






45. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






46. The number of available rooms is the standard of measurement.






47. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






48. 150 to 300 rooms






49. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






50. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






Can you answer 50 questions in 15 minutes?



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