Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Special - highly prized single entities.






2. Inside rooms - odd shaped - small - of many types - sharing bathrooms






3. 300 rooms or more






4. 150 to 300 rooms






5. 1500 rooms or more






6. Age of Technology






7. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






8. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






9. 100 rooms or less






10. An intermediary between the hotel and the guest who buys the room for the guest






11. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






12. Individual - group - REIT etc..






13. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






14. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






15. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






16. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






17. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






18. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






19. The point at which there are neither profits nor losses.






20. Provides systems and brand recognition






21. Occupancy= number of rooms sold÷ number of rooms available for sale






22. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






23. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






24. European Plan - Continental Plan - American Plan - Modified American Plan






25. Room + 'Light' Breakfast






26. Refers to any room in which there is more than one person; increases RevPar because of additional charge






27. Agriculture Age






28. Handles requests for rooms from prospective guest arriving in the future.






29. Extend Season - Seek New Markets - Location and Mixed Use Development






30. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






31. You can't please all the people all the time






32. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






33. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






34. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






35. Runs the day to day operations for a fee






36. Sees the opportunity and puts together the deal






37. Manages the Front Office. Needs technical - math and people skills






38. Small 'individual' properties that offer personalized service






39. Small independent roadside motels family owned and operated. These are declining in numbers.






40. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






41. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






42. Average Daily Rate (ADR); the amount received from each room sold.






43. Size - Class - Type - Plan






44. 3:30 PM- 11:30 PM






45. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






46. Deals with the production and service of food and beverages. Service and production are two sub-departments






47. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






48. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






49. Freebies given to guests to 'reward' stays






50. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.