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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Age of Service; Medicine - Banking - education and hotel-keeping
20th Century
European Plan
Food and Beverage Department
Cyclical Industry
2. Freebies given to guests to 'reward' stays
Financier
Floor Numbering
Preferred Guest Programs (PGPs)
20th Century
3. Rate - By level of Service - By level of amenities - Different Rating Systems
Market Segmentation
Incentive Tours
Hotel Classes
Leases
4. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Occupancy
Double Occupancy Equation
Graveyard Shift
Floor Numbering
5. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Room Numbering
Leases
Size
Franchises
6. European Plan - Continental Plan - American Plan - Modified American Plan
Adjoining or Connecting Rooms
Hotel Plans
19th Century
Convention
7. 1500 rooms or more
General Manager (GM)
Mega- Hotel
Segmantation
Forecast Scheduling
8. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Parties to the Deal
Rev Par (Revenue per Available Room)
Service Department
Concierge
9. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Real Estate Investment Trusts (REITs)
Segmantation
Elastic
Telephone Department
10. Sees the opportunity and puts together the deal
Rev Par Equation
Consortia and Membership Organizations/ Referral Groups
Occupancy Equation
Developer
11. You can't please all the people all the time
Front Office
Logic of Segmentation
Mega- Hotel
Breakage
12. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Floor Numbering
Developer
Financier
Consortia and Membership Organizations/ Referral Groups
13. Sub-department of Food and Beverage. It is headed by a 'chef'.
Franchising Company
Segmantation
Food Production
Financier
14. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Market Segmentation
Break-Even Point
Hotel Classifications
Small Hotel
15. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
General Manager (GM)
Telephone Department
Hotel Classes
Service Department
16. Deals with the production and service of food and beverages. Service and production are two sub-departments
Food and Beverage Department
Central Reservation System
Modified American Plan
Cyclical Industry
17. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Mom-and-pop hotels
Trophy Hotels
Size
18. Special - highly prized single entities.
Food Production
Non-buyer Guest
Room Numbering
Incentive Tours
19. Depends on hotel design. Often arbitrary.
Breakage
Double Occupancy Equation
Room Numbering
Rev Par Equation
20. A group assembled to promote a common purpose
Segmantation
Room Numbering
Housekeeping Department
Convention
21. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Rev Par (Revenue per Available Room)
Rooms Manager
Day Shift
Financier
22. An unsold room can never be sold again for that particular night.
Small Hotel
Swing Shift
Perishability
Price Elasticity of Demand
23. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Price Elasticity of Demand
Market Segmentation
Inelastic
Mom-and-pop hotels
24. 300 rooms or more
Large Hotel
21st Century
Management Contracts
20th Century
25. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Housekeeping Department
General Manager (GM)
Occupancy
Uniformed Services Department
26. ADR= room sale÷ number of rooms sold
Double Occupancy Equation
Management Contracts
Modified American Plan
Average Daily Rate Equation
27. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Brand
Incentive Tours
Housekeeping Department
Management Contracts
28. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Mom-and-pop hotels
Chains
Segmantation
Central Reservation System
29. Provides systems and brand recognition
Double Occupancy Equation
Cyclical Industry
Trophy Hotels
Franchising Company
30. The point at which there are neither profits nor losses.
Break-Even Point
Breakage
Double Occupancy
Central Reservation System
31. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Segmantation
General Manager (GM)
Non-buyer Guest
Special Characteristics of the Hotel Business
32. Individual - group - REIT etc..
The New Rooms
Convention
Equity/ Ownership
Hotel Plans
33. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Hotel Plans
Brand Equity
Swing Shift
Sales per occupied room
34. The place in the lobby where guest-services are managed and coordinated.
Front Office
20th Century
Mega- Hotel
Concierge
35. An intermediary between the hotel and the guest who buys the room for the guest
Developer
Non-buyer Guest
Parties to the Deal
Hotel Types
36. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
21st Century
Inelastic
Management Contracts
Segmantation
37. The major reason by far that franchisees sign up.
Breakage
Central Reservation System
Concierge
Management Contracts
38. Room + 'Light' Breakfast
SMURF
Inelastic
Continental Plan
European Plan
39. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
21st Century
Solutions to Seasonality
Rooms Manager
Consortia and Membership Organizations/ Referral Groups
40. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Occupancy
Career Stepping Stones to GM
SMURF
Forecast Scheduling
41. Items paid for but not utilized - like meals
Breakage
Room Numbering
Rev Par (Revenue per Available Room)
Concierge
42. The number of available rooms is the standard of measurement.
Floor Numbering
Size
Leases
18th Century
43. Age of Technology
Rev Par Equation
18th Century
21st Century
Food and Beverage Department
44. Room+ breakfast and lunch OR dinner
Hotel Classes
Breakage
Modified American Plan
Small Hotel
45. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Medium Hotel
Security Department
Graveyard Shift
Uniformed Services Department
46. 100 rooms or less
Inelastic
Small Hotel
Market Segmentation
Perishability
47. 11:30 PM- 7:30 AM
The Old Rooms
Front Office
Logic of Segmentation
Graveyard Shift
48. Small 'individual' properties that offer personalized service
Boutique Hotels
Incentive Tours
Forecast Scheduling
Developer
49. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Hotel Classes
Uniformed Services Department
Medium Hotel
Franchises
50. 'Keeper of the Keys' - provides services from A-Z.
Size
Security Department
Concierge
19th Century