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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. From who the money comes- a bank
Financier
Small Hotel
19th Century
Hotel Classes
2. European Plan - Continental Plan - American Plan - Modified American Plan
Small Hotel
Hotel Plans
Equity/ Ownership
Food and Beverage Department
3. Average Daily Rate (ADR); the amount received from each room sold.
Market Segmentation
Modified American Plan
Sales per occupied room
Trophy Hotels
4. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Real Estate Investment Trusts (REITs)
Security Department
Sales per occupied room
Floor Numbering
5. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Food and Beverage Department
Consortia and Membership Organizations/ Referral Groups
Financier
Modified American Plan
6. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Room Reservations
Hotel Plans
European Plan
Brand
7. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Hotel Types
Career Stepping Stones to GM
Incentive Tours
Price Elasticity of Demand
8. The major reason by far that franchisees sign up.
Hotel Types
Central Reservation System
SMURF
Occupancy
9. 'Keeper of the Keys' - provides services from A-Z.
Hotel Classifications
Large Hotel
Concierge
Cyclical Industry
10. Special - highly prized single entities.
Incentive Tours
Hotel Plans
18th Century
Inelastic
11. Room+ all three meals
Special Characteristics of the Hotel Business
The Old Rooms
American Plan
Convention
12. Occupancy= number of rooms sold÷ number of rooms available for sale
Non-buyer Guest
Occupancy Equation
Brand
Trophy Hotels
13. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Real Estate Investment Trusts (REITs)
Solutions to Seasonality
Elastic
Consortia and Membership Organizations/ Referral Groups
14. Room Only
European Plan
Convention
Perishability
Solutions to Seasonality
15. Age of Technology
Management Contracts
21st Century
Floor Numbering
18th Century
16. Handles requests for rooms from prospective guest arriving in the future.
Cyclical Industry
Mega- Hotel
20th Century
Room Reservations
17. 3:30 PM- 11:30 PM
Swing Shift
Hotel Types
Developer
Segmantation
18. Industrial Age
Rev Par (Revenue per Available Room)
The New Rooms
Concierge
19th Century
19. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Double Occupancy Equation
Perishability
Rev Par (Revenue per Available Room)
Front Office
20. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy
Break-Even Point
Hotel Classes
Franchises
21. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Sales per occupied room
Franchising Company
Forecast Scheduling
22. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Parties to the Deal
Modified American Plan
Perishability
Brand Equity
23. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Uniformed Services Department
Inelastic
Room Reservations
The New Rooms
24. Rate - By level of Service - By level of amenities - Different Rating Systems
Room Reservations
Hotel Classes
Special Characteristics of the Hotel Business
Real Estate Investment Trusts (REITs)
25. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
Equity/ Ownership
Service Department
Room Numbering
26. The place in the lobby where guest-services are managed and coordinated.
Hotel Classes
Front Office
Food and Beverage Department
Rev Par Equation
27. An unsold room can never be sold again for that particular night.
Mom-and-pop hotels
Chains
Perishability
Forecast Scheduling
28. 1500 rooms or more
Rooms Manager
Brand Equity
Mega- Hotel
Room Numbering
29. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Room Numbering
Elastic
Special Characteristics of the Hotel Business
Modified American Plan
30. 300 rooms or more
Real Estate Investment Trusts (REITs)
Brand
Large Hotel
Mega- Hotel
31. The point at which there are neither profits nor losses.
Hotel Plans
Front Office
Central Reservation System
Break-Even Point
32. Individual - group - REIT etc..
Mega- Hotel
Career Stepping Stones to GM
Equity/ Ownership
Segmantation
33. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
Double Occupancy Equation
Special Characteristics of the Hotel Business
Floor Numbering
34. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Mom-and-pop hotels
General Manager (GM)
Chains
Sales per occupied room
35. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Small Hotel
Mega- Hotel
Front Office
36. 7:30 AM-3:30 PM
Day Shift
Developer
19th Century
Elastic
37. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
20th Century
Chains
Adjoining or Connecting Rooms
Management Company
38. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Medium Hotel
Hotel Types
Leases
Double Occupancy Equation
39. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Parties to the Deal
The New Rooms
Rooms Manager
Developer
40. The number of available rooms is the standard of measurement.
Room Numbering
Sales per occupied room
Size
Cyclical Industry
41. Room+ breakfast and lunch OR dinner
Mega- Hotel
Modified American Plan
Preferred Guest Programs (PGPs)
Average Daily Rate Equation
42. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Financier
Rooms Manager
Management Contracts
SMURF
43. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Front Office
Uniformed Services Department
Manger of Guest Services
Market Segmentation
44. Sees the opportunity and puts together the deal
Modified American Plan
Developer
Equity/ Ownership
20th Century
45. Age of Service; Medicine - Banking - education and hotel-keeping
20th Century
Swing Shift
Special Characteristics of the Hotel Business
Inelastic
46. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Brand
Solutions to Seasonality
Occupancy Equation
Occupancy
47. Provides systems and brand recognition
Market Segmentation
Room Reservations
Franchising Company
Rev Par (Revenue per Available Room)
48. Depends on hotel design. Often arbitrary.
Breakage
Room Numbering
Hotel Classes
Management Company
49. Small 'individual' properties that offer personalized service
Brand Equity
Rev Par (Revenue per Available Room)
Boutique Hotels
Large Hotel
50. Manages the Front Office. Needs technical - math and people skills
Manger of Guest Services
Price Elasticity of Demand
Rooms Manager
SMURF