Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Age of Technology






2. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






3. Occupancy= number of rooms sold÷ number of rooms available for sale






4. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






5. Items paid for but not utilized - like meals






6. Deals with the production and service of food and beverages. Service and production are two sub-departments






7. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






8. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






9. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






10. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






11. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






12. Small independent roadside motels family owned and operated. These are declining in numbers.






13. Provides systems and brand recognition






14. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






15. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






16. The relationship between revenue per room and the total room inventory available.






17. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






18. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






19. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






20. Room+ breakfast and lunch OR dinner






21. Inside rooms - odd shaped - small - of many types - sharing bathrooms






22. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






23. ADR= room sale÷ number of rooms sold






24. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






25. Handles requests for rooms from prospective guest arriving in the future.






26. Refers to any room in which there is more than one person; increases RevPar because of additional charge






27. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






28. Runs the day to day operations for a fee






29. Extend Season - Seek New Markets - Location and Mixed Use Development






30. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






31. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






32. 1500 rooms or more






33. Industrial Age






34. Agriculture Age






35. Sees the opportunity and puts together the deal






36. Rate - By level of Service - By level of amenities - Different Rating Systems






37. RevPAr= Room revenue÷ number of rooms available for sale






38. Room Only






39. Small 'individual' properties that offer personalized service






40. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






41. 11:30 PM- 7:30 AM






42. Sub-department of Food and Beverage. It is headed by a 'chef'.






43. You can't please all the people all the time






44. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






45. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






46. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






47. 300 rooms or more






48. Goal is to maximize coverage with minimal costs.






49. 7:30 AM-3:30 PM






50. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology