Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






2. The place in the lobby where guest-services are managed and coordinated.






3. Room+ breakfast and lunch OR dinner






4. The relationship between revenue per room and the total room inventory available.






5. Individual - group - REIT etc..






6. Size - Class - Type - Plan






7. The major reason by far that franchisees sign up.






8. 'Keeper of the Keys' - provides services from A-Z.






9. Depends on hotel design. Often arbitrary.






10. Agriculture Age






11. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






12. An intermediary between the hotel and the guest who buys the room for the guest






13. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






14. An unsold room can never be sold again for that particular night.






15. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






16. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






17. 7:30 AM-3:30 PM






18. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






19. Rate - By level of Service - By level of amenities - Different Rating Systems






20. Small 'individual' properties that offer personalized service






21. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






22. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






23. 1500 rooms or more






24. Small independent roadside motels family owned and operated. These are declining in numbers.






25. Occupancy= number of rooms sold÷ number of rooms available for sale






26. Provides systems and brand recognition






27. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






28. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






29. You can't please all the people all the time






30. Refers to any room in which there is more than one person; increases RevPar because of additional charge






31. Manages the Front Office. Needs technical - math and people skills






32. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






33. 3:30 PM- 11:30 PM






34. Runs the day to day operations for a fee






35. The number of available rooms is the standard of measurement.






36. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






37. Room+ all three meals






38. Sees the opportunity and puts together the deal






39. Age of Technology






40. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






41. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






42. Freebies given to guests to 'reward' stays






43. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






44. A group assembled to promote a common purpose






45. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






46. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






47. Sub-department of Food and Beverage. It is headed by a 'chef'.






48. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






49. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






50. Extend Season - Seek New Markets - Location and Mixed Use Development