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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of available rooms is the standard of measurement.






2. Sub-department of Food and Beverage. It is headed by a 'chef'.






3. Depends on hotel design. Often arbitrary.






4. 7:30 AM-3:30 PM






5. Average Daily Rate (ADR); the amount received from each room sold.






6. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






7. The place in the lobby where guest-services are managed and coordinated.






8. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






9. 11:30 PM- 7:30 AM






10. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






11. Items paid for but not utilized - like meals






12. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






13. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






14. The point at which there are neither profits nor losses.






15. 150 to 300 rooms






16. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






17. Goal is to maximize coverage with minimal costs.






18. Rate - By level of Service - By level of amenities - Different Rating Systems






19. Deals with the production and service of food and beverages. Service and production are two sub-departments






20. Freebies given to guests to 'reward' stays






21. You can't please all the people all the time






22. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






23. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






24. Size - Class - Type - Plan






25. Manages the Front Office. Needs technical - math and people skills






26. Room+ all three meals






27. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






28. 1500 rooms or more






29. Occupancy= number of rooms sold÷ number of rooms available for sale






30. Agriculture Age






31. A group assembled to promote a common purpose






32. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






33. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






34. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






35. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






36. RevPAr= Room revenue÷ number of rooms available for sale






37. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






38. The relationship between revenue per room and the total room inventory available.






39. Special - highly prized single entities.






40. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






41. 300 rooms or more






42. The major reason by far that franchisees sign up.






43. 3:30 PM- 11:30 PM






44. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






45. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






46. An unsold room can never be sold again for that particular night.






47. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






48. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






49. Runs the day to day operations for a fee






50. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.







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