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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An unsold room can never be sold again for that particular night.
Perishability
American Plan
Management Company
21st Century
2. 3:30 PM- 11:30 PM
SMURF
Financier
Swing Shift
Occupancy
3. Extend Season - Seek New Markets - Location and Mixed Use Development
Room Numbering
American Plan
Solutions to Seasonality
Forecast Scheduling
4. Special - highly prized single entities.
Perishability
Market Segmentation
Occupancy Equation
Incentive Tours
5. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Career Stepping Stones to GM
Elastic
Preferred Guest Programs (PGPs)
Break-Even Point
6. Rate - By level of Service - By level of amenities - Different Rating Systems
Size
Hotel Classes
Boutique Hotels
American Plan
7. Small independent roadside motels family owned and operated. These are declining in numbers.
General Manager (GM)
19th Century
Mom-and-pop hotels
Large Hotel
8. The place in the lobby where guest-services are managed and coordinated.
18th Century
Double Occupancy
Floor Numbering
Front Office
9. From who the money comes- a bank
Management Company
Financier
Manger of Guest Services
The New Rooms
10. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Service Department
Hotel Plans
Large Hotel
Medium Hotel
11. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Day Shift
Small Hotel
Hotel Types
Leases
12. 100 rooms or less
Floor Numbering
Hotel Types
Small Hotel
19th Century
13. Room+ all three meals
Room Reservations
American Plan
Incentive Tours
Special Characteristics of the Hotel Business
14. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Inelastic
Convention
Occupancy
Manger of Guest Services
15. 7:30 AM-3:30 PM
Day Shift
Housekeeping Department
Small Hotel
Large Hotel
16. Handles requests for rooms from prospective guest arriving in the future.
Consortia and Membership Organizations/ Referral Groups
Leases
Room Reservations
Brand Equity
17. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Management Company
Boutique Hotels
Price Elasticity of Demand
18. Items paid for but not utilized - like meals
Swing Shift
Small Hotel
Parties to the Deal
Breakage
19. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
SMURF
Franchising Company
Management Company
Continental Plan
20. Provides systems and brand recognition
20th Century
Modified American Plan
Small Hotel
Franchising Company
21. 150 to 300 rooms
Medium Hotel
Perishability
Hotel Types
Chains
22. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Solutions to Seasonality
Manger of Guest Services
Adjoining or Connecting Rooms
Room Numbering
23. Occupancy= number of rooms sold÷ number of rooms available for sale
Occupancy Equation
Rev Par Equation
Parties to the Deal
Floor Numbering
24. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Hotel Classifications
Break-Even Point
Consortia and Membership Organizations/ Referral Groups
SMURF
25. Agriculture Age
Cyclical Industry
Inelastic
18th Century
Special Characteristics of the Hotel Business
26. Age of Technology
21st Century
Rev Par Equation
Hotel Types
SMURF
27. Runs the day to day operations for a fee
Management Company
Room Numbering
Mega- Hotel
Rooms Manager
28. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Housekeeping Department
Franchises
Hotel Classes
Rooms Manager
29. The major reason by far that franchisees sign up.
Size
American Plan
Central Reservation System
Hotel Classes
30. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Central Reservation System
Floor Numbering
Career Stepping Stones to GM
Double Occupancy
31. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Occupancy Equation
Large Hotel
SMURF
Double Occupancy Equation
32. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Uniformed Services Department
Franchises
Convention
21st Century
33. Room Only
European Plan
Medium Hotel
General Manager (GM)
Manger of Guest Services
34. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Brand Equity
Perishability
20th Century
Real Estate Investment Trusts (REITs)
35. An intermediary between the hotel and the guest who buys the room for the guest
Modified American Plan
Non-buyer Guest
18th Century
Day Shift
36. Individual - group - REIT etc..
Cyclical Industry
Equity/ Ownership
Room Reservations
Hotel Classifications
37. Sub-department of Food and Beverage. It is headed by a 'chef'.
Double Occupancy Equation
Day Shift
Food Production
21st Century
38. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Chains
Swing Shift
Brand
Equity/ Ownership
39. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Occupancy Equation
Telephone Department
Brand
Leases
40. ADR= room sale÷ number of rooms sold
General Manager (GM)
Size
Forecast Scheduling
Average Daily Rate Equation
41. The number of available rooms is the standard of measurement.
Size
Hotel Classes
Rev Par (Revenue per Available Room)
Day Shift
42. Small 'individual' properties that offer personalized service
Boutique Hotels
Segmantation
Financier
Hotel Classifications
43. Goal is to maximize coverage with minimal costs.
Management Contracts
Forecast Scheduling
Parties to the Deal
Franchising Company
44. Freebies given to guests to 'reward' stays
Incentive Tours
Inelastic
Preferred Guest Programs (PGPs)
Adjoining or Connecting Rooms
45. RevPAr= Room revenue÷ number of rooms available for sale
Food and Beverage Department
Rev Par Equation
Telephone Department
Perishability
46. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Rev Par (Revenue per Available Room)
Size
Security Department
Logic of Segmentation
47. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
European Plan
Rev Par Equation
General Manager (GM)
48. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Preferred Guest Programs (PGPs)
Parties to the Deal
Brand
49. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Sales per occupied room
Consortia and Membership Organizations/ Referral Groups
Rooms Manager
Housekeeping Department
50. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy
Medium Hotel
20th Century
Developer