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Test your basic knowledge |
Hotel Business
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group assembled to promote a common purpose
Convention
Double Occupancy Equation
Occupancy
Franchising Company
2. Room Only
Brand
European Plan
Special Characteristics of the Hotel Business
Housekeeping Department
3. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Security Department
Cyclical Industry
Management Contracts
Floor Numbering
4. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
American Plan
Average Daily Rate Equation
Double Occupancy
Hotel Types
5. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Non-buyer Guest
Elastic
Perishability
Developer
6. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Food and Beverage Department
Brand Equity
Occupancy
Mega- Hotel
7. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Management Contracts
Double Occupancy
American Plan
Concierge
8. Rate - By level of Service - By level of amenities - Different Rating Systems
Hotel Classes
Manger of Guest Services
Inelastic
Logic of Segmentation
9. The point at which there are neither profits nor losses.
Break-Even Point
Franchising Company
Non-buyer Guest
19th Century
10. 3:30 PM- 11:30 PM
Room Reservations
Service Department
Swing Shift
Equity/ Ownership
11. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Financier
18th Century
Segmantation
The New Rooms
12. Manages the Front Office. Needs technical - math and people skills
Manger of Guest Services
Security Department
Front Office
Incentive Tours
13. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Uniformed Services Department
SMURF
Double Occupancy
Special Characteristics of the Hotel Business
14. The number of available rooms is the standard of measurement.
Mega- Hotel
Sales per occupied room
Size
Adjoining or Connecting Rooms
15. Small independent roadside motels family owned and operated. These are declining in numbers.
Mom-and-pop hotels
Double Occupancy Equation
Leases
Continental Plan
16. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Breakage
Adjoining or Connecting Rooms
The New Rooms
Consortia and Membership Organizations/ Referral Groups
17. ADR= room sale÷ number of rooms sold
Concierge
Average Daily Rate Equation
Room Reservations
Break-Even Point
18. Age of Technology
Manger of Guest Services
Solutions to Seasonality
21st Century
Trophy Hotels
19. 'Keeper of the Keys' - provides services from A-Z.
Solutions to Seasonality
Market Segmentation
Medium Hotel
Concierge
20. RevPAr= Room revenue÷ number of rooms available for sale
Service Department
Rev Par Equation
Convention
Real Estate Investment Trusts (REITs)
21. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Front Office
Day Shift
Non-buyer Guest
Price Elasticity of Demand
22. 1500 rooms or more
Mega- Hotel
Non-buyer Guest
Parties to the Deal
Career Stepping Stones to GM
23. Size - Class - Type - Plan
Special Characteristics of the Hotel Business
Preferred Guest Programs (PGPs)
Hotel Classifications
Boutique Hotels
24. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
European Plan
Swing Shift
General Manager (GM)
25. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
General Manager (GM)
Floor Numbering
Parties to the Deal
SMURF
26. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Equity/ Ownership
Average Daily Rate Equation
Continental Plan
Segmantation
27. Room+ breakfast and lunch OR dinner
Modified American Plan
Chains
Elastic
Mom-and-pop hotels
28. From who the money comes- a bank
Solutions to Seasonality
Swing Shift
The New Rooms
Financier
29. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
SMURF
Elastic
Brand
Double Occupancy Equation
30. An intermediary between the hotel and the guest who buys the room for the guest
Non-buyer Guest
Food and Beverage Department
Floor Numbering
Special Characteristics of the Hotel Business
31. Room + 'Light' Breakfast
Cyclical Industry
Continental Plan
Convention
Food Production
32. Extend Season - Seek New Markets - Location and Mixed Use Development
19th Century
Occupancy Equation
Graveyard Shift
Solutions to Seasonality
33. Freebies given to guests to 'reward' stays
Solutions to Seasonality
Segmantation
Preferred Guest Programs (PGPs)
Security Department
34. 7:30 AM-3:30 PM
Continental Plan
Graveyard Shift
Service Department
Day Shift
35. The major reason by far that franchisees sign up.
Segmantation
Central Reservation System
Modified American Plan
Chains
36. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Break-Even Point
Chains
Career Stepping Stones to GM
Rev Par (Revenue per Available Room)
37. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Franchises
Brand
Forecast Scheduling
Central Reservation System
38. Sub-department of Food and Beverage. It is headed by a 'chef'.
Logic of Segmentation
Food Production
Sales per occupied room
Occupancy
39. Deals with the production and service of food and beverages. Service and production are two sub-departments
Mom-and-pop hotels
Service Department
Inelastic
Food and Beverage Department
40. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Inelastic
Franchises
Uniformed Services Department
Management Contracts
41. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Rooms Manager
Telephone Department
American Plan
Preferred Guest Programs (PGPs)
42. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Front Office
Break-Even Point
21st Century
Rooms Manager
43. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
18th Century
Floor Numbering
Cyclical Industry
Central Reservation System
44. 300 rooms or more
Cyclical Industry
Hotel Types
Large Hotel
Floor Numbering
45. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Real Estate Investment Trusts (REITs)
20th Century
Size
Parties to the Deal
46. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Parties to the Deal
Rev Par Equation
Non-buyer Guest
Hotel Classes
47. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Special Characteristics of the Hotel Business
Modified American Plan
Consortia and Membership Organizations/ Referral Groups
Uniformed Services Department
48. Room+ all three meals
Security Department
Food Production
American Plan
Modified American Plan
49. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Food Production
Management Contracts
Rev Par Equation
Concierge
50. Agriculture Age
18th Century
Hotel Types
Elastic
Adjoining or Connecting Rooms
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