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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






2. 3:30 PM- 11:30 PM






3. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






4. 1500 rooms or more






5. Refers to any room in which there is more than one person; increases RevPar because of additional charge






6. An intermediary between the hotel and the guest who buys the room for the guest






7. 11:30 PM- 7:30 AM






8. Occupancy= number of rooms sold÷ number of rooms available for sale






9. The relationship between revenue per room and the total room inventory available.






10. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






11. Inside rooms - odd shaped - small - of many types - sharing bathrooms






12. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






13. The major reason by far that franchisees sign up.






14. Rate - By level of Service - By level of amenities - Different Rating Systems






15. Handles requests for rooms from prospective guest arriving in the future.






16. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






17. Individual - group - REIT etc..






18. Agriculture Age






19. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






20. Manages the Front Office. Needs technical - math and people skills






21. Age of Service; Medicine - Banking - education and hotel-keeping






22. The place in the lobby where guest-services are managed and coordinated.






23. Goal is to maximize coverage with minimal costs.






24. RevPAr= Room revenue÷ number of rooms available for sale






25. Small independent roadside motels family owned and operated. These are declining in numbers.






26. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






27. Items paid for but not utilized - like meals






28. 150 to 300 rooms






29. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






30. A group assembled to promote a common purpose






31. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






32. Freebies given to guests to 'reward' stays






33. Average Daily Rate (ADR); the amount received from each room sold.






34. 7:30 AM-3:30 PM






35. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






36. From who the money comes- a bank






37. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






38. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






39. Room + 'Light' Breakfast






40. Special - highly prized single entities.






41. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






42. ADR= room sale÷ number of rooms sold






43. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






44. Room+ all three meals






45. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






46. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






47. 100 rooms or less






48. An unsold room can never be sold again for that particular night.






49. Depends on hotel design. Often arbitrary.






50. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee