Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






2. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs






3. Small 'individual' properties that offer personalized service






4. An unsold room can never be sold again for that particular night.






5. The relationship between revenue per room and the total room inventory available.






6. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






7. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






8. Deals with the production and service of food and beverages. Service and production are two sub-departments






9. 11:30 PM- 7:30 AM






10. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






11. RevPAr= Room revenue÷ number of rooms available for sale






12. 3:30 PM- 11:30 PM






13. Rate - By level of Service - By level of amenities - Different Rating Systems






14. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






15. Inside rooms - odd shaped - small - of many types - sharing bathrooms






16. The point at which there are neither profits nor losses.






17. Small independent roadside motels family owned and operated. These are declining in numbers.






18. 7:30 AM-3:30 PM






19. A group assembled to promote a common purpose






20. Agriculture Age






21. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






22. Average Daily Rate (ADR); the amount received from each room sold.






23. 300 rooms or more






24. An intermediary between the hotel and the guest who buys the room for the guest






25. Goal is to maximize coverage with minimal costs.






26. Freebies given to guests to 'reward' stays






27. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






28. 100 rooms or less






29. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






30. Manages the Front Office. Needs technical - math and people skills






31. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






32. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






33. Depends on hotel design. Often arbitrary.






34. ADR= room sale÷ number of rooms sold






35. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






36. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






37. The major reason by far that franchisees sign up.






38. European Plan - Continental Plan - American Plan - Modified American Plan






39. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






40. From who the money comes- a bank






41. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






42. You can't please all the people all the time






43. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






44. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






45. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






46. Room + 'Light' Breakfast






47. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






48. Sees the opportunity and puts together the deal






49. The place in the lobby where guest-services are managed and coordinated.






50. Age of Service; Medicine - Banking - education and hotel-keeping