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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average Daily Rate (ADR); the amount received from each room sold.
Parties to the Deal
Large Hotel
Hotel Classes
Sales per occupied room
2. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
The New Rooms
Hotel Plans
Price Elasticity of Demand
Uniformed Services Department
3. Individual - group - REIT etc..
Modified American Plan
Breakage
Equity/ Ownership
Mom-and-pop hotels
4. The place in the lobby where guest-services are managed and coordinated.
Brand Equity
Front Office
Market Segmentation
The New Rooms
5. European Plan - Continental Plan - American Plan - Modified American Plan
Hotel Plans
Parties to the Deal
Market Segmentation
Rev Par (Revenue per Available Room)
6. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Franchising Company
Trophy Hotels
Market Segmentation
Real Estate Investment Trusts (REITs)
7. 7:30 AM-3:30 PM
Chains
European Plan
Room Numbering
Day Shift
8. 'Keeper of the Keys' - provides services from A-Z.
Concierge
Manger of Guest Services
Logic of Segmentation
Brand Equity
9. Special - highly prized single entities.
Mega- Hotel
Boutique Hotels
Forecast Scheduling
Incentive Tours
10. Sub-department of Food and Beverage. It is headed by a 'chef'.
Franchises
Uniformed Services Department
Food Production
18th Century
11. Room+ all three meals
Manger of Guest Services
General Manager (GM)
American Plan
Management Contracts
12. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
Security Department
Incentive Tours
Career Stepping Stones to GM
13. From who the money comes- a bank
Financier
Market Segmentation
Boutique Hotels
Mom-and-pop hotels
14. The point at which there are neither profits nor losses.
Adjoining or Connecting Rooms
Front Office
Break-Even Point
Career Stepping Stones to GM
15. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Modified American Plan
Trophy Hotels
Preferred Guest Programs (PGPs)
Hotel Types
16. Sees the opportunity and puts together the deal
Small Hotel
Convention
Forecast Scheduling
Developer
17. Size - Class - Type - Plan
Telephone Department
Rooms Manager
Graveyard Shift
Hotel Classifications
18. Age of Technology
Price Elasticity of Demand
Room Numbering
Brand
21st Century
19. Small 'individual' properties that offer personalized service
Boutique Hotels
Rooms Manager
Segmantation
Manger of Guest Services
20. Age of Service; Medicine - Banking - education and hotel-keeping
Room Reservations
20th Century
Management Company
Developer
21. Extend Season - Seek New Markets - Location and Mixed Use Development
Solutions to Seasonality
American Plan
Graveyard Shift
20th Century
22. 1500 rooms or more
Telephone Department
Mega- Hotel
Hotel Classifications
Career Stepping Stones to GM
23. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Floor Numbering
Double Occupancy
SMURF
Special Characteristics of the Hotel Business
24. 300 rooms or more
Incentive Tours
Rev Par Equation
Large Hotel
Swing Shift
25. Handles requests for rooms from prospective guest arriving in the future.
Breakage
Developer
Telephone Department
Room Reservations
26. ADR= room sale÷ number of rooms sold
Average Daily Rate Equation
Break-Even Point
Brand Equity
The Old Rooms
27. Depends on hotel design. Often arbitrary.
Room Numbering
The Old Rooms
Non-buyer Guest
American Plan
28. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Market Segmentation
Large Hotel
Security Department
Double Occupancy
29. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Chains
Segmantation
Continental Plan
Elastic
30. The number of available rooms is the standard of measurement.
Average Daily Rate Equation
General Manager (GM)
Convention
Size
31. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Day Shift
Hotel Types
Small Hotel
Logic of Segmentation
32. Items paid for but not utilized - like meals
Breakage
Break-Even Point
Financier
Brand Equity
33. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Special Characteristics of the Hotel Business
The New Rooms
19th Century
Modified American Plan
34. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Franchises
Brand
Sales per occupied room
The New Rooms
35. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Non-buyer Guest
Telephone Department
Boutique Hotels
Preferred Guest Programs (PGPs)
36. Goal is to maximize coverage with minimal costs.
Forecast Scheduling
Size
Rooms Manager
Developer
37. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Management Contracts
18th Century
Inelastic
Large Hotel
38. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Rooms Manager
Rev Par (Revenue per Available Room)
SMURF
Food and Beverage Department
39. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Brand
Equity/ Ownership
Career Stepping Stones to GM
Hotel Plans
40. An intermediary between the hotel and the guest who buys the room for the guest
Non-buyer Guest
Continental Plan
Occupancy Equation
Parties to the Deal
41. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Market Segmentation
Hotel Plans
Brand Equity
Breakage
42. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Continental Plan
Cyclical Industry
21st Century
Leases
43. Room+ breakfast and lunch OR dinner
Modified American Plan
Rooms Manager
Breakage
Front Office
44. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Modified American Plan
Parties to the Deal
Double Occupancy Equation
European Plan
45. You can't please all the people all the time
Concierge
Uniformed Services Department
Chains
Logic of Segmentation
46. Occupancy= number of rooms sold÷ number of rooms available for sale
Hotel Classes
Occupancy Equation
Room Numbering
Double Occupancy Equation
47. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Parties to the Deal
Double Occupancy Equation
Franchising Company
Rooms Manager
48. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Central Reservation System
Occupancy
Graveyard Shift
Franchises
49. 100 rooms or less
Small Hotel
Incentive Tours
Market Segmentation
Rooms Manager
50. RevPAr= Room revenue÷ number of rooms available for sale
19th Century
Rev Par Equation
Food and Beverage Department
Large Hotel