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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Age of Technology
Room Numbering
21st Century
Medium Hotel
Management Company
2. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Parties to the Deal
Size
Hotel Types
Adjoining or Connecting Rooms
3. Occupancy= number of rooms sold÷ number of rooms available for sale
Mom-and-pop hotels
Segmantation
Double Occupancy Equation
Occupancy Equation
4. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Franchises
Management Contracts
Rev Par (Revenue per Available Room)
Parties to the Deal
5. Items paid for but not utilized - like meals
Brand
Breakage
Parties to the Deal
Small Hotel
6. Deals with the production and service of food and beverages. Service and production are two sub-departments
SMURF
Franchising Company
Food and Beverage Department
Non-buyer Guest
7. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Double Occupancy Equation
Hotel Types
Incentive Tours
Front Office
8. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
21st Century
Day Shift
Boutique Hotels
Floor Numbering
9. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Hotel Classes
Occupancy
Franchises
Incentive Tours
10. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Leases
Break-Even Point
Rev Par (Revenue per Available Room)
Central Reservation System
11. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Manger of Guest Services
Housekeeping Department
Service Department
Chains
12. Small independent roadside motels family owned and operated. These are declining in numbers.
Rev Par (Revenue per Available Room)
Preferred Guest Programs (PGPs)
Segmantation
Mom-and-pop hotels
13. Provides systems and brand recognition
American Plan
Price Elasticity of Demand
Occupancy
Franchising Company
14. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
American Plan
Elastic
Security Department
Day Shift
15. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
General Manager (GM)
Convention
Rev Par (Revenue per Available Room)
Mega- Hotel
16. The relationship between revenue per room and the total room inventory available.
Convention
Average Daily Rate Equation
Rev Par (Revenue per Available Room)
Mega- Hotel
17. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Rev Par (Revenue per Available Room)
Medium Hotel
European Plan
Trophy Hotels
18. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Segmantation
Elastic
Floor Numbering
Modified American Plan
19. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Preferred Guest Programs (PGPs)
Segmantation
Equity/ Ownership
20. Room+ breakfast and lunch OR dinner
Brand Equity
Modified American Plan
Sales per occupied room
Central Reservation System
21. Inside rooms - odd shaped - small - of many types - sharing bathrooms
The Old Rooms
Food and Beverage Department
American Plan
Consortia and Membership Organizations/ Referral Groups
22. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Leases
Consortia and Membership Organizations/ Referral Groups
Service Department
Rev Par Equation
23. ADR= room sale÷ number of rooms sold
Trophy Hotels
Average Daily Rate Equation
Chains
Floor Numbering
24. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Service Department
Non-buyer Guest
Housekeeping Department
Special Characteristics of the Hotel Business
25. Handles requests for rooms from prospective guest arriving in the future.
The New Rooms
Central Reservation System
Room Reservations
Mom-and-pop hotels
26. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Real Estate Investment Trusts (REITs)
Developer
Double Occupancy
Cyclical Industry
27. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
General Manager (GM)
Hotel Classifications
Real Estate Investment Trusts (REITs)
The Old Rooms
28. Runs the day to day operations for a fee
Food Production
Management Company
Modified American Plan
Consortia and Membership Organizations/ Referral Groups
29. Extend Season - Seek New Markets - Location and Mixed Use Development
Incentive Tours
Career Stepping Stones to GM
European Plan
Solutions to Seasonality
30. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Size
Hotel Types
Uniformed Services Department
Concierge
31. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Financier
Cyclical Industry
Parties to the Deal
Adjoining or Connecting Rooms
32. 1500 rooms or more
Franchises
Mega- Hotel
Segmantation
Double Occupancy
33. Industrial Age
19th Century
Day Shift
Franchising Company
20th Century
34. Agriculture Age
The Old Rooms
Hotel Classifications
Hotel Plans
18th Century
35. Sees the opportunity and puts together the deal
Average Daily Rate Equation
Elastic
Developer
Double Occupancy Equation
36. Rate - By level of Service - By level of amenities - Different Rating Systems
Hotel Classes
European Plan
Hotel Classifications
Room Reservations
37. RevPAr= Room revenue÷ number of rooms available for sale
Uniformed Services Department
Career Stepping Stones to GM
Rev Par Equation
Continental Plan
38. Room Only
Non-buyer Guest
Break-Even Point
European Plan
Incentive Tours
39. Small 'individual' properties that offer personalized service
Boutique Hotels
Concierge
Day Shift
Modified American Plan
40. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Security Department
Room Reservations
SMURF
Franchises
41. 11:30 PM- 7:30 AM
19th Century
Concierge
Graveyard Shift
Food and Beverage Department
42. Sub-department of Food and Beverage. It is headed by a 'chef'.
Franchises
Swing Shift
Food Production
Central Reservation System
43. You can't please all the people all the time
Convention
Food and Beverage Department
Logic of Segmentation
Developer
44. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Service Department
Small Hotel
Incentive Tours
Brand Equity
45. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Career Stepping Stones to GM
Room Numbering
Price Elasticity of Demand
Hotel Plans
46. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Uniformed Services Department
18th Century
21st Century
Break-Even Point
47. 300 rooms or more
Central Reservation System
Trophy Hotels
Large Hotel
Continental Plan
48. Goal is to maximize coverage with minimal costs.
Size
Chains
Small Hotel
Forecast Scheduling
49. 7:30 AM-3:30 PM
Day Shift
Front Office
Break-Even Point
Large Hotel
50. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
19th Century
Parties to the Deal
Chains
Size