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Test your basic knowledge |
Hotel Business
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ADR= room sale÷ number of rooms sold
18th Century
Hotel Plans
Average Daily Rate Equation
Price Elasticity of Demand
2. Room+ breakfast and lunch OR dinner
Small Hotel
Modified American Plan
Segmantation
SMURF
3. An intermediary between the hotel and the guest who buys the room for the guest
Non-buyer Guest
Financier
Elastic
20th Century
4. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Double Occupancy Equation
Continental Plan
Service Department
Central Reservation System
5. 300 rooms or more
Mom-and-pop hotels
Cyclical Industry
Large Hotel
Telephone Department
6. Freebies given to guests to 'reward' stays
Modified American Plan
Uniformed Services Department
Preferred Guest Programs (PGPs)
Food and Beverage Department
7. Size - Class - Type - Plan
Hotel Classifications
Service Department
Hotel Types
Elastic
8. Small 'individual' properties that offer personalized service
Special Characteristics of the Hotel Business
Perishability
20th Century
Boutique Hotels
9. From who the money comes- a bank
Financier
American Plan
Manger of Guest Services
20th Century
10. The number of available rooms is the standard of measurement.
Central Reservation System
Parties to the Deal
Room Reservations
Size
11. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Continental Plan
American Plan
Real Estate Investment Trusts (REITs)
Trophy Hotels
12. Extend Season - Seek New Markets - Location and Mixed Use Development
Size
Leases
Special Characteristics of the Hotel Business
Solutions to Seasonality
13. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Hotel Classes
Graveyard Shift
Hotel Types
The New Rooms
14. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Market Segmentation
Brand Equity
Telephone Department
Special Characteristics of the Hotel Business
15. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Security Department
Food Production
Consortia and Membership Organizations/ Referral Groups
Inelastic
16. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Double Occupancy Equation
Room Numbering
Special Characteristics of the Hotel Business
Average Daily Rate Equation
17. Rate - By level of Service - By level of amenities - Different Rating Systems
Hotel Classes
General Manager (GM)
Franchises
Financier
18. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy
Segmantation
The Old Rooms
Size
19. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
The New Rooms
Incentive Tours
Franchises
Career Stepping Stones to GM
20. The major reason by far that franchisees sign up.
Rev Par Equation
21st Century
Central Reservation System
Room Numbering
21. Industrial Age
19th Century
Uniformed Services Department
Leases
Convention
22. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Convention
Rev Par Equation
The Old Rooms
Service Department
23. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Leases
Hotel Classes
Telephone Department
Room Numbering
24. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Security Department
Segmantation
SMURF
The New Rooms
25. 1500 rooms or more
Food and Beverage Department
Mega- Hotel
Convention
Housekeeping Department
26. Goal is to maximize coverage with minimal costs.
Forecast Scheduling
Telephone Department
Continental Plan
Break-Even Point
27. Deals with the production and service of food and beverages. Service and production are two sub-departments
Sales per occupied room
Real Estate Investment Trusts (REITs)
Food and Beverage Department
Incentive Tours
28. Room Only
European Plan
Rev Par Equation
20th Century
General Manager (GM)
29. Handles requests for rooms from prospective guest arriving in the future.
Security Department
American Plan
Large Hotel
Room Reservations
30. Age of Service; Medicine - Banking - education and hotel-keeping
Career Stepping Stones to GM
19th Century
20th Century
Large Hotel
31. European Plan - Continental Plan - American Plan - Modified American Plan
Financier
Hotel Plans
Non-buyer Guest
General Manager (GM)
32. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
The New Rooms
Sales per occupied room
Continental Plan
Rev Par (Revenue per Available Room)
33. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Management Contracts
Equity/ Ownership
SMURF
Market Segmentation
34. Individual - group - REIT etc..
Room Reservations
Cyclical Industry
Manger of Guest Services
Equity/ Ownership
35. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Occupancy
Small Hotel
Management Contracts
The Old Rooms
36. 11:30 PM- 7:30 AM
Graveyard Shift
Floor Numbering
Brand
Small Hotel
37. Occupancy= number of rooms sold÷ number of rooms available for sale
Brand Equity
Occupancy Equation
Leases
Hotel Classes
38. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Incentive Tours
Price Elasticity of Demand
Hotel Classifications
Real Estate Investment Trusts (REITs)
39. Special - highly prized single entities.
Incentive Tours
Franchises
Real Estate Investment Trusts (REITs)
Brand Equity
40. Room + 'Light' Breakfast
Continental Plan
Chains
Brand Equity
Equity/ Ownership
41. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Hotel Classes
Mom-and-pop hotels
Central Reservation System
Security Department
42. Sub-department of Food and Beverage. It is headed by a 'chef'.
Non-buyer Guest
Food Production
Size
Average Daily Rate Equation
43. Room+ all three meals
American Plan
Rev Par (Revenue per Available Room)
Cyclical Industry
Parties to the Deal
44. 7:30 AM-3:30 PM
Break-Even Point
Continental Plan
Day Shift
Consortia and Membership Organizations/ Referral Groups
45. 100 rooms or less
Occupancy Equation
Hotel Classifications
Continental Plan
Small Hotel
46. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Adjoining or Connecting Rooms
Developer
Management Contracts
Modified American Plan
47. 150 to 300 rooms
Perishability
Brand
Medium Hotel
Size
48. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Elastic
Rooms Manager
Size
21st Century
49. The place in the lobby where guest-services are managed and coordinated.
19th Century
Double Occupancy
Front Office
Perishability
50. The relationship between revenue per room and the total room inventory available.
Rev Par (Revenue per Available Room)
Security Department
Perishability
Average Daily Rate Equation
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