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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 150 to 300 rooms
Mega- Hotel
Occupancy Equation
Medium Hotel
Uniformed Services Department
2. Extend Season - Seek New Markets - Location and Mixed Use Development
Solutions to Seasonality
Hotel Classifications
The Old Rooms
Segmantation
3. An intermediary between the hotel and the guest who buys the room for the guest
Swing Shift
21st Century
Continental Plan
Non-buyer Guest
4. RevPAr= Room revenue÷ number of rooms available for sale
Rev Par Equation
Modified American Plan
Food Production
Forecast Scheduling
5. Depends on hotel design. Often arbitrary.
Hotel Classes
The New Rooms
Room Numbering
Concierge
6. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Price Elasticity of Demand
Floor Numbering
The Old Rooms
Hotel Types
7. 11:30 PM- 7:30 AM
The New Rooms
Graveyard Shift
Segmantation
Management Company
8. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
The New Rooms
The Old Rooms
Forecast Scheduling
Franchising Company
9. Occupancy= number of rooms sold÷ number of rooms available for sale
Occupancy Equation
Size
Average Daily Rate Equation
Uniformed Services Department
10. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Adjoining or Connecting Rooms
Brand Equity
Rev Par (Revenue per Available Room)
Incentive Tours
11. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
SMURF
Brand
Mom-and-pop hotels
Boutique Hotels
12. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Service Department
Forecast Scheduling
Perishability
Hotel Plans
13. Room + 'Light' Breakfast
Cyclical Industry
Continental Plan
Leases
Elastic
14. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Cyclical Industry
Front Office
Incentive Tours
The Old Rooms
15. 100 rooms or less
Security Department
SMURF
Small Hotel
Hotel Types
16. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Service Department
Chains
Break-Even Point
Parties to the Deal
17. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Elastic
Breakage
Hotel Types
Front Office
18. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Real Estate Investment Trusts (REITs)
Double Occupancy Equation
The New Rooms
19. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Brand Equity
Breakage
Hotel Types
Parties to the Deal
20. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Special Characteristics of the Hotel Business
Double Occupancy Equation
Market Segmentation
Brand
21. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
Room Numbering
Equity/ Ownership
19th Century
22. Average Daily Rate (ADR); the amount received from each room sold.
European Plan
Front Office
Modified American Plan
Sales per occupied room
23. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Rooms Manager
Price Elasticity of Demand
Preferred Guest Programs (PGPs)
Double Occupancy Equation
24. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
American Plan
Cyclical Industry
Large Hotel
Service Department
25. The relationship between revenue per room and the total room inventory available.
Consortia and Membership Organizations/ Referral Groups
Day Shift
Service Department
Rev Par (Revenue per Available Room)
26. 3:30 PM- 11:30 PM
Telephone Department
Medium Hotel
Swing Shift
Occupancy
27. The place in the lobby where guest-services are managed and coordinated.
Telephone Department
Front Office
20th Century
Hotel Types
28. Room Only
European Plan
Average Daily Rate Equation
Hotel Types
Occupancy
29. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Rev Par Equation
Large Hotel
Real Estate Investment Trusts (REITs)
Sales per occupied room
30. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Telephone Department
Double Occupancy Equation
Medium Hotel
Forecast Scheduling
31. From who the money comes- a bank
Financier
Uniformed Services Department
Concierge
Price Elasticity of Demand
32. Handles requests for rooms from prospective guest arriving in the future.
Incentive Tours
Room Reservations
Swing Shift
Service Department
33. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Continental Plan
Inelastic
Parties to the Deal
Graveyard Shift
34. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Double Occupancy
The Old Rooms
21st Century
The New Rooms
35. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
European Plan
Management Company
Occupancy
Market Segmentation
36. A group assembled to promote a common purpose
Small Hotel
Elastic
Sales per occupied room
Convention
37. Small independent roadside motels family owned and operated. These are declining in numbers.
Mom-and-pop hotels
American Plan
Day Shift
Continental Plan
38. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
Leases
Segmantation
Central Reservation System
Perishability
39. 'Keeper of the Keys' - provides services from A-Z.
Career Stepping Stones to GM
Inelastic
Concierge
Hotel Classes
40. Room+ breakfast and lunch OR dinner
Modified American Plan
Front Office
Rooms Manager
American Plan
41. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Career Stepping Stones to GM
Real Estate Investment Trusts (REITs)
Convention
Housekeeping Department
42. Runs the day to day operations for a fee
Hotel Classifications
20th Century
Food and Beverage Department
Management Company
43. 1500 rooms or more
Mega- Hotel
Consortia and Membership Organizations/ Referral Groups
Inelastic
Size
44. European Plan - Continental Plan - American Plan - Modified American Plan
Graveyard Shift
Hotel Plans
18th Century
19th Century
45. Goal is to maximize coverage with minimal costs.
Market Segmentation
Forecast Scheduling
Brand
20th Century
46. Freebies given to guests to 'reward' stays
Chains
Preferred Guest Programs (PGPs)
Leases
Rooms Manager
47. Individual - group - REIT etc..
Double Occupancy Equation
Telephone Department
Rev Par Equation
Equity/ Ownership
48. Manages the Front Office. Needs technical - math and people skills
Service Department
Breakage
Medium Hotel
Manger of Guest Services
49. The major reason by far that franchisees sign up.
Mega- Hotel
Medium Hotel
Central Reservation System
Floor Numbering
50. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Elastic
Break-Even Point
Concierge
Average Daily Rate Equation