Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An unsold room can never be sold again for that particular night.






2. 3:30 PM- 11:30 PM






3. Extend Season - Seek New Markets - Location and Mixed Use Development






4. Special - highly prized single entities.






5. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






6. Rate - By level of Service - By level of amenities - Different Rating Systems






7. Small independent roadside motels family owned and operated. These are declining in numbers.






8. The place in the lobby where guest-services are managed and coordinated.






9. From who the money comes- a bank






10. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






11. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






12. 100 rooms or less






13. Room+ all three meals






14. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






15. 7:30 AM-3:30 PM






16. Handles requests for rooms from prospective guest arriving in the future.






17. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






18. Items paid for but not utilized - like meals






19. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






20. Provides systems and brand recognition






21. 150 to 300 rooms






22. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






23. Occupancy= number of rooms sold÷ number of rooms available for sale






24. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






25. Agriculture Age






26. Age of Technology






27. Runs the day to day operations for a fee






28. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






29. The major reason by far that franchisees sign up.






30. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






31. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






32. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






33. Room Only






34. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






35. An intermediary between the hotel and the guest who buys the room for the guest






36. Individual - group - REIT etc..






37. Sub-department of Food and Beverage. It is headed by a 'chef'.






38. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






39. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






40. ADR= room sale÷ number of rooms sold






41. The number of available rooms is the standard of measurement.






42. Small 'individual' properties that offer personalized service






43. Goal is to maximize coverage with minimal costs.






44. Freebies given to guests to 'reward' stays






45. RevPAr= Room revenue÷ number of rooms available for sale






46. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






47. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






48. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






49. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






50. Refers to any room in which there is more than one person; increases RevPar because of additional charge