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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Age of Technology






2. 300 rooms or more






3. Items paid for but not utilized - like meals






4. An unsold room can never be sold again for that particular night.






5. Size - Class - Type - Plan






6. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






7. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






8. Deals with the production and service of food and beverages. Service and production are two sub-departments






9. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






10. 'Keeper of the Keys' - provides services from A-Z.






11. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






12. Handles requests for rooms from prospective guest arriving in the future.






13. Depends on hotel design. Often arbitrary.






14. Small 'individual' properties that offer personalized service






15. ADR= room sale÷ number of rooms sold






16. 1500 rooms or more






17. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






18. Industrial Age






19. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






20. Inside rooms - odd shaped - small - of many types - sharing bathrooms






21. 7:30 AM-3:30 PM






22. Sees the opportunity and puts together the deal






23. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






24. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






25. The major reason by far that franchisees sign up.






26. 11:30 PM- 7:30 AM






27. The relationship between revenue per room and the total room inventory available.






28. Rate - By level of Service - By level of amenities - Different Rating Systems






29. The number of available rooms is the standard of measurement.






30. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






31. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






32. Refers to any room in which there is more than one person; increases RevPar because of additional charge






33. Change prices- demand is static - True only for a LIMITED range of products - business traveler.






34. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






35. Agriculture Age






36. Provides systems and brand recognition






37. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






38. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






39. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






40. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






41. Goal is to maximize coverage with minimal costs.






42. You can't please all the people all the time






43. Freebies given to guests to 'reward' stays






44. The point at which there are neither profits nor losses.






45. Room+ breakfast and lunch OR dinner






46. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






47. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






48. A group assembled to promote a common purpose






49. Special - highly prized single entities.






50. Small independent roadside motels family owned and operated. These are declining in numbers.







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