Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






2. Manages the Front Office. Needs technical - math and people skills






3. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






4. RevPAr= Room revenue÷ number of rooms available for sale






5. Size - Class - Type - Plan






6. The major reason by far that franchisees sign up.






7. 300 rooms or more






8. Average Daily Rate (ADR); the amount received from each room sold.






9. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






10. 100 rooms or less






11. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments






12. From who the money comes- a bank






13. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






14. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






15. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






16. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






17. Room+ all three meals






18. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






19. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






20. Industrial Age






21. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






22. Extend Season - Seek New Markets - Location and Mixed Use Development






23. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






24. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






25. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






26. 1500 rooms or more






27. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






28. You can't please all the people all the time






29. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






30. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






31. Goal is to maximize coverage with minimal costs.






32. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






33. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






34. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






35. 3:30 PM- 11:30 PM






36. ADR= room sale÷ number of rooms sold






37. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






38. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






39. Room Only






40. 7:30 AM-3:30 PM






41. Runs the day to day operations for a fee






42. The number of available rooms is the standard of measurement.






43. Age of Service; Medicine - Banking - education and hotel-keeping






44. Freebies given to guests to 'reward' stays






45. Room + 'Light' Breakfast






46. Rate - By level of Service - By level of amenities - Different Rating Systems






47. Sub-department of Food and Beverage. It is headed by a 'chef'.






48. The point at which there are neither profits nor losses.






49. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology






50. Special - highly prized single entities.