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Test your basic knowledge |
Hotel Business
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Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of available rooms is the standard of measurement.
Food and Beverage Department
Manger of Guest Services
Size
Incentive Tours
2. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Real Estate Investment Trusts (REITs)
Market Segmentation
The New Rooms
Double Occupancy Equation
3. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Market Segmentation
Financier
Modified American Plan
Mega- Hotel
4. Small 'individual' properties that offer personalized service
Boutique Hotels
Incentive Tours
Mom-and-pop hotels
The New Rooms
5. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Forecast Scheduling
Cyclical Industry
18th Century
Franchises
6. Size - Class - Type - Plan
Occupancy Equation
Room Reservations
Chains
Hotel Classifications
7. 7:30 AM-3:30 PM
Day Shift
Preferred Guest Programs (PGPs)
Rev Par (Revenue per Available Room)
Rooms Manager
8. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Break-Even Point
20th Century
Central Reservation System
Hotel Types
9. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Financier
Convention
Manger of Guest Services
The Old Rooms
10. 150 to 300 rooms
Medium Hotel
Service Department
Developer
General Manager (GM)
11. Items paid for but not utilized - like meals
Parties to the Deal
Adjoining or Connecting Rooms
Double Occupancy
Breakage
12. 'Keeper of the Keys' - provides services from A-Z.
Hotel Types
Uniformed Services Department
Mega- Hotel
Concierge
13. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Hotel Types
Uniformed Services Department
Mom-and-pop hotels
Consortia and Membership Organizations/ Referral Groups
14. Individual - group - REIT etc..
Financier
Day Shift
Equity/ Ownership
Break-Even Point
15. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Management Contracts
Real Estate Investment Trusts (REITs)
Convention
Front Office
16. From who the money comes- a bank
Inelastic
Market Segmentation
Medium Hotel
Financier
17. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Trophy Hotels
Telephone Department
Segmantation
Rooms Manager
18. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
18th Century
Break-Even Point
Telephone Department
Security Department
19. RevPAr= Room revenue÷ number of rooms available for sale
Solutions to Seasonality
Occupancy
Rev Par Equation
Hotel Classes
20. Provides systems and brand recognition
Franchising Company
Large Hotel
Market Segmentation
Occupancy
21. Room + 'Light' Breakfast
Parties to the Deal
Continental Plan
Logic of Segmentation
Breakage
22. Deals with the production and service of food and beverages. Service and production are two sub-departments
Convention
Manger of Guest Services
Food and Beverage Department
Concierge
23. Room+ all three meals
American Plan
Food and Beverage Department
Floor Numbering
Rev Par (Revenue per Available Room)
24. The relationship between revenue per room and the total room inventory available.
Mega- Hotel
Leases
Floor Numbering
Rev Par (Revenue per Available Room)
25. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Front Office
Occupancy
Security Department
Double Occupancy
26. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
American Plan
Market Segmentation
Housekeeping Department
21st Century
27. An unsold room can never be sold again for that particular night.
Uniformed Services Department
Career Stepping Stones to GM
Adjoining or Connecting Rooms
Perishability
28. Manages the Front Office. Needs technical - math and people skills
Manger of Guest Services
Perishability
Special Characteristics of the Hotel Business
American Plan
29. Room Only
Cyclical Industry
Modified American Plan
European Plan
20th Century
30. 300 rooms or more
Large Hotel
American Plan
Telephone Department
Logic of Segmentation
31. Runs the day to day operations for a fee
Management Company
Inelastic
Consortia and Membership Organizations/ Referral Groups
Forecast Scheduling
32. The point at which there are neither profits nor losses.
Hotel Classes
Break-Even Point
Mega- Hotel
Brand
33. Age of Service; Medicine - Banking - education and hotel-keeping
Franchising Company
20th Century
Medium Hotel
Rev Par Equation
34. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Equity/ Ownership
Room Reservations
Uniformed Services Department
Brand
35. Industrial Age
19th Century
Equity/ Ownership
Career Stepping Stones to GM
American Plan
36. Small independent roadside motels family owned and operated. These are declining in numbers.
The New Rooms
Mom-and-pop hotels
Floor Numbering
Brand Equity
37. ADR= room sale÷ number of rooms sold
Leases
Average Daily Rate Equation
Swing Shift
Room Reservations
38. A group assembled to promote a common purpose
Convention
Special Characteristics of the Hotel Business
Developer
Hotel Plans
39. Change prices- demand is static - True only for a LIMITED range of products - business traveler.
Management Company
Preferred Guest Programs (PGPs)
Hotel Types
Inelastic
40. 11:30 PM- 7:30 AM
The Old Rooms
Double Occupancy
Trophy Hotels
Graveyard Shift
41. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Sales per occupied room
Price Elasticity of Demand
Day Shift
Special Characteristics of the Hotel Business
42. Handles requests for rooms from prospective guest arriving in the future.
Telephone Department
Franchises
Room Reservations
Franchising Company
43. European Plan - Continental Plan - American Plan - Modified American Plan
Occupancy Equation
21st Century
19th Century
Hotel Plans
44. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.
Real Estate Investment Trusts (REITs)
Floor Numbering
Leases
Market Segmentation
45. The major reason by far that franchisees sign up.
The New Rooms
Hotel Classifications
Central Reservation System
Telephone Department
46. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Leases
Food Production
Real Estate Investment Trusts (REITs)
Chains
47. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Forecast Scheduling
Special Characteristics of the Hotel Business
19th Century
Occupancy Equation
48. You can't please all the people all the time
Logic of Segmentation
Franchising Company
Equity/ Ownership
Market Segmentation
49. 3:30 PM- 11:30 PM
Rev Par Equation
Day Shift
Market Segmentation
Swing Shift
50. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Chains
Market Segmentation
Preferred Guest Programs (PGPs)
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