Test your basic knowledge |

Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provides systems and brand recognition






2. Room+ all three meals






3. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






4. Small independent roadside motels family owned and operated. These are declining in numbers.






5. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






6. Extend Season - Seek New Markets - Location and Mixed Use Development






7. Industrial Age






8. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






9. Goal is to maximize coverage with minimal costs.






10. From who the money comes- a bank






11. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






12. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






13. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






14. Room + 'Light' Breakfast






15. ADR= room sale÷ number of rooms sold






16. Deals with the production and service of food and beverages. Service and production are two sub-departments






17. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






18. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC






19. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






20. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






21. The major reason by far that franchisees sign up.






22. 'Keeper of the Keys' - provides services from A-Z.






23. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers






24. You can't please all the people all the time






25. Refers to any room in which there is more than one person; increases RevPar because of additional charge






26. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






27. Manages the Front Office. Needs technical - math and people skills






28. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






29. Handles requests for rooms from prospective guest arriving in the future.






30. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel






31. Runs the day to day operations for a fee






32. 11:30 PM- 7:30 AM






33. Age of Service; Medicine - Banking - education and hotel-keeping






34. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied






35. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.






36. The place in the lobby where guest-services are managed and coordinated.






37. RevPAr= Room revenue÷ number of rooms available for sale






38. Special - highly prized single entities.






39. The number of available rooms is the standard of measurement.






40. 7:30 AM-3:30 PM






41. Size - Class - Type - Plan






42. European Plan - Continental Plan - American Plan - Modified American Plan






43. Inside rooms - odd shaped - small - of many types - sharing bathrooms






44. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






45. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






46. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.






47. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






48. Small 'individual' properties that offer personalized service






49. A group assembled to promote a common purpose






50. 3:30 PM- 11:30 PM