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Test your basic knowledge |
Hotel Business
Start Test
Study First
Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
The Old Rooms
Franchising Company
Special Characteristics of the Hotel Business
Brand Equity
2. You can't please all the people all the time
Preferred Guest Programs (PGPs)
Incentive Tours
Financier
Logic of Segmentation
3. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager
Franchises
Career Stepping Stones to GM
Front Office
The Old Rooms
4. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company
Segmantation
Convention
Parties to the Deal
Central Reservation System
5. Inside rooms - odd shaped - small - of many types - sharing bathrooms
The Old Rooms
Hotel Classifications
Price Elasticity of Demand
Day Shift
6. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.
Management Contracts
Price Elasticity of Demand
Parties to the Deal
Hotel Classifications
7. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
Security Department
Double Occupancy Equation
The New Rooms
8. 100 rooms or less
Developer
Boutique Hotels
Small Hotel
Housekeeping Department
9. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.
Parties to the Deal
18th Century
Solutions to Seasonality
Security Department
10. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Price Elasticity of Demand
Real Estate Investment Trusts (REITs)
Franchising Company
Forecast Scheduling
11. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.
Rooms Manager
18th Century
Hotel Types
Franchising Company
12. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Parties to the Deal
Double Occupancy Equation
Modified American Plan
Graveyard Shift
13. Freebies given to guests to 'reward' stays
Leases
Solutions to Seasonality
Preferred Guest Programs (PGPs)
Medium Hotel
14. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation
Franchises
21st Century
The New Rooms
Career Stepping Stones to GM
15. Handles requests for rooms from prospective guest arriving in the future.
Trophy Hotels
Mega- Hotel
Occupancy Equation
Room Reservations
16. Room Only
European Plan
Hotel Plans
Size
Housekeeping Department
17. Individual - group - REIT etc..
Mom-and-pop hotels
Equity/ Ownership
18th Century
Small Hotel
18. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Market Segmentation
Brand Equity
Chains
Double Occupancy
19. Age of Technology
21st Century
Forecast Scheduling
Chains
Floor Numbering
20. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
Cyclical Industry
Modified American Plan
Manger of Guest Services
European Plan
21. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Floor Numbering
Equity/ Ownership
American Plan
Special Characteristics of the Hotel Business
22. Manages the Front Office. Needs technical - math and people skills
Security Department
Manger of Guest Services
Real Estate Investment Trusts (REITs)
Career Stepping Stones to GM
23. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.
Boutique Hotels
Uniformed Services Department
Elastic
19th Century
24. Items paid for but not utilized - like meals
Elastic
Adjoining or Connecting Rooms
Floor Numbering
Breakage
25. Rate - By level of Service - By level of amenities - Different Rating Systems
Hotel Classes
Brand Equity
Consortia and Membership Organizations/ Referral Groups
Forecast Scheduling
26. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Parties to the Deal
Mega- Hotel
Management Contracts
Service Department
27. Room+ all three meals
Adjoining or Connecting Rooms
Central Reservation System
Franchising Company
American Plan
28. 1500 rooms or more
Rev Par Equation
Mega- Hotel
Logic of Segmentation
Forecast Scheduling
29. RevPAr= Room revenue÷ number of rooms available for sale
Elastic
Hotel Types
Rev Par Equation
Medium Hotel
30. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.
Franchises
Continental Plan
Forecast Scheduling
19th Century
31. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!
Large Hotel
Front Office
Adjoining or Connecting Rooms
Food and Beverage Department
32. Goal is to maximize coverage with minimal costs.
Market Segmentation
Real Estate Investment Trusts (REITs)
Financier
Forecast Scheduling
33. 3:30 PM- 11:30 PM
Telephone Department
Double Occupancy
Swing Shift
Average Daily Rate Equation
34. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Elastic
Floor Numbering
Management Contracts
Swing Shift
35. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.
Consortia and Membership Organizations/ Referral Groups
Room Numbering
Double Occupancy
18th Century
36. Room+ breakfast and lunch OR dinner
Perishability
Modified American Plan
Financier
Real Estate Investment Trusts (REITs)
37. The relationship between revenue per room and the total room inventory available.
Trophy Hotels
Franchising Company
Continental Plan
Rev Par (Revenue per Available Room)
38. An unsold room can never be sold again for that particular night.
Consortia and Membership Organizations/ Referral Groups
Preferred Guest Programs (PGPs)
Perishability
Security Department
39. The relationship between demand (the number of rooms actually sold) and supply (the number of rooms available for sale). Measures quantity.
Hotel Types
American Plan
Occupancy
Medium Hotel
40. Responsible for general cleanliness of guest rooms - corridors and public spaces. Handles linen - uniforms - laundry and lost & found.
Front Office
Logic of Segmentation
Segmantation
Housekeeping Department
41. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Preferred Guest Programs (PGPs)
Hotel Types
Service Department
Market Segmentation
42. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Mom-and-pop hotels
Perishability
Chains
Cyclical Industry
43. Occupancy= number of rooms sold÷ number of rooms available for sale
Occupancy Equation
General Manager (GM)
Occupancy
Size
44. Size - Class - Type - Plan
Hotel Classifications
Leases
Swing Shift
Boutique Hotels
45. Small independent roadside motels family owned and operated. These are declining in numbers.
Mom-and-pop hotels
Career Stepping Stones to GM
Cyclical Industry
18th Century
46. The place in the lobby where guest-services are managed and coordinated.
Front Office
European Plan
Consortia and Membership Organizations/ Referral Groups
Large Hotel
47. An intermediary between the hotel and the guest who buys the room for the guest
Boutique Hotels
Graveyard Shift
Non-buyer Guest
Segmantation
48. Sub-department of Food and Beverage. It is headed by a 'chef'.
Continental Plan
Parties to the Deal
Mom-and-pop hotels
Food Production
49. The major reason by far that franchisees sign up.
Hotel Plans
Rev Par (Revenue per Available Room)
Central Reservation System
Elastic
50. Deals with the production and service of food and beverages. Service and production are two sub-departments
Parties to the Deal
Food and Beverage Department
Segmantation
Forecast Scheduling