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Hotel Business

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A group assembled to promote a common purpose






2. Room Only






3. Deals with safety - fire control and prevention - loss-control - accidents - death - suicides - crimes - scams - drunk - prostitutes and drugs.






4. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels






5. Change prices- demand changes - as price drop - demand rises - as prices rise - demand falls. True for MOST products and services. Few people think it's worth it even if they can afford it; Leisure traveler.






6. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.






7. Refers to any room in which there is more than one person; increases RevPar because of additional charge






8. Rate - By level of Service - By level of amenities - Different Rating Systems






9. The point at which there are neither profits nor losses.






10. 3:30 PM- 11:30 PM






11. Larger - more luxurious - more amenities - outside view - have themed suites and all-suites - less variation






12. Manages the Front Office. Needs technical - math and people skills






13. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.






14. The number of available rooms is the standard of measurement.






15. Small independent roadside motels family owned and operated. These are declining in numbers.






16. Rooms that abut along a corridor. May be connected with a door. All connecting rooms adjoin; but all adjoining rooms do not connect!






17. ADR= room sale÷ number of rooms sold






18. Age of Technology






19. 'Keeper of the Keys' - provides services from A-Z.






20. RevPAr= Room revenue÷ number of rooms available for sale






21. There is always a limit to increase - Increases drive customers to use substitutes or do without - There is no such thing as a 'captive' market.






22. 1500 rooms or more






23. Size - Class - Type - Plan






24. A cooperative structure - where members pay fees and get services that a chain would provide. ex. Best Western. A way for independent operator to get the advantages of a chain without sacrificing their independence or individuality.






25. Tend to be numbered upward sequentially. Omit floors 13 and room 13. Asian hotels omit floors 4 and room 4.






26. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).






27. Room+ breakfast and lunch OR dinner






28. From who the money comes- a bank






29. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions






30. An intermediary between the hotel and the guest who buys the room for the guest






31. Room + 'Light' Breakfast






32. Extend Season - Seek New Markets - Location and Mixed Use Development






33. Freebies given to guests to 'reward' stays






34. 7:30 AM-3:30 PM






35. The major reason by far that franchisees sign up.






36. Hotel Manger/ Resident Manager/ House Manager/ Rooms Division Manger/ Guest Services Manager






37. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.






38. Sub-department of Food and Beverage. It is headed by a 'chef'.






39. Deals with the production and service of food and beverages. Service and production are two sub-departments






40. The buyer (franchisee) acquires rights from the seller (franchisor) to the exclusive use of a name product - and system of a franchisor within a defined geographic area - for a fee.






41. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly






42. Supervises reservations - telephone - concierge and uniformed services. Reports to Hotel Manager.






43. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy






44. 300 rooms or more






45. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.






46. 1. Developer 2. Financier 3. Equity/Ownership 4. Management Company 5. Franchising Company






47. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality






48. Room+ all three meals






49. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee






50. Agriculture Age






Can you answer 50 questions in 15 minutes?



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