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Hotel Business
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Subjects
:
hospitality
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Room+ all three meals
American Plan
Equity/ Ownership
Front Office
Uniformed Services Department
2. Room + 'Light' Breakfast
Size
Continental Plan
Price Elasticity of Demand
Market Segmentation
3. Members include-Baggae porters - elevator operators - transportation clerks - door attendants.
Uniformed Services Department
Service Department
SMURF
Break-Even Point
4. Room Only
European Plan
Price Elasticity of Demand
Average Daily Rate Equation
Career Stepping Stones to GM
5. 150 to 300 rooms
Day Shift
Floor Numbering
Medium Hotel
Equity/ Ownership
6. Provides systems and brand recognition
Chains
Sales per occupied room
Franchising Company
Real Estate Investment Trusts (REITs)
7. Individual - group - REIT etc..
Adjoining or Connecting Rooms
Equity/ Ownership
Rev Par (Revenue per Available Room)
American Plan
8. Agriculture Age
18th Century
Inelastic
Double Occupancy Equation
Floor Numbering
9. ADR= room sale÷ number of rooms sold
Average Daily Rate Equation
Segmantation
Uniformed Services Department
Double Occupancy
10. Rate - By level of Service - By level of amenities - Different Rating Systems
Concierge
Telephone Department
Hotel Classes
Average Daily Rate Equation
11. 300 rooms or more
Large Hotel
American Plan
Management Contracts
Cyclical Industry
12. Depends on hotel design. Often arbitrary.
Double Occupancy
Room Numbering
Rooms Manager
Franchising Company
13. An unsold room can never be sold again for that particular night.
Room Numbering
Perishability
Occupancy Equation
Segmantation
14. Perishability - Location - Fixed Supply - High Operating Cost - Seasonality
Special Characteristics of the Hotel Business
Chains
Food and Beverage Department
Forecast Scheduling
15. Was: extensively staffed- many operators and supervisors Now: Minimally staffed or handled by F.O. itself; was also very costly
Floor Numbering
Hotel Types
Preferred Guest Programs (PGPs)
Telephone Department
16. The place in the lobby where guest-services are managed and coordinated.
Leases
Front Office
Break-Even Point
General Manager (GM)
17. An intermediary between the hotel and the guest who buys the room for the guest
Non-buyer Guest
The Old Rooms
Adjoining or Connecting Rooms
Security Department
18. The major reason by far that franchisees sign up.
Central Reservation System
Franchises
Small Hotel
Segmantation
19. A name and logo recognized by customers. A unique package of products - services - amenities and ambience at a price point that is associated with that brand.
Brand
Brand Equity
Security Department
Front Office
20. 'Keeper of the Keys' - provides services from A-Z.
Central Reservation System
Management Contracts
Concierge
Market Segmentation
21. The proliferation of many hotel types as the lodging industry attempts to target its facilities to smaller and smaller market niches (segments).
The New Rooms
Incentive Tours
Size
Segmantation
22. Items paid for but not utilized - like meals
Breakage
Occupancy
Double Occupancy Equation
Rev Par (Revenue per Available Room)
23. The 'Boss' of an individual hotel - Responsible for everything in the hotel - Supervises and controls all the departments
Floor Numbering
General Manager (GM)
21st Century
Special Characteristics of the Hotel Business
24. Freebies given to guests to 'reward' stays
Room Numbering
Forecast Scheduling
Franchising Company
Preferred Guest Programs (PGPs)
25. Size - Class - Type - Plan
The New Rooms
Uniformed Services Department
Hotel Classifications
Preferred Guest Programs (PGPs)
26. Percentage of double occupancy=(number of guests - number of rooms occupied) ÷ number of rooms occupied
Hotel Classifications
18th Century
Management Company
Double Occupancy Equation
27. Extend Season - Seek New Markets - Location and Mixed Use Development
Average Daily Rate Equation
Real Estate Investment Trusts (REITs)
Sales per occupied room
Solutions to Seasonality
28. You can't please all the people all the time
Developer
Logic of Segmentation
Concierge
Perishability
29. Small independent roadside motels family owned and operated. These are declining in numbers.
Concierge
Mom-and-pop hotels
Central Reservation System
Financier
30. Age of Technology
Elastic
Mom-and-pop hotels
Food Production
21st Century
31. The inherent value that the shopper's recognition gives to the brand. Associated with positive images.
Room Numbering
Brand Equity
19th Century
Chains
32. Increasing in popularity because: Large capital needs - Economies of scale - Ability to attract management talent - Ability to invest in and leverage technology
Medium Hotel
Break-Even Point
American Plan
Chains
33. Investment vehicle for real estate deals including hotels - many tax advantages. Restrictions prevent them from operating hotels - so they set up related companies to run the hotels.
Real Estate Investment Trusts (REITs)
Boutique Hotels
Continental Plan
Price Elasticity of Demand
34. Sub-department of Food and Beverage. It is headed by a 'chef'.
Food Production
Average Daily Rate Equation
Double Occupancy
Double Occupancy Equation
35. Commercial/Business/Corporate - Residential - Extended-Stay - Resort - Bed and Breakfast - Boutique Hotels - Trophy Hotels
Concierge
Front Office
Hotel Types
Solutions to Seasonality
36. From who the money comes- a bank
Security Department
Trophy Hotels
Financier
Food Production
37. The number of available rooms is the standard of measurement.
19th Century
Size
Chains
Adjoining or Connecting Rooms
38. Sub-department of Food and Beverage. It supervises restaurant - banquet and bar managers
Equity/ Ownership
Service Department
Rev Par Equation
Solutions to Seasonality
39. Manages the Front Office. Needs technical - math and people skills
Modified American Plan
Rooms Manager
Management Company
Manger of Guest Services
40. Process of dividing a large heterogeneous market into two or more smaller homogenous market segments. Homogenous= Consumers with similar needs
Market Segmentation
European Plan
Financier
Logic of Segmentation
41. 1500 rooms or more
18th Century
Room Reservations
Consortia and Membership Organizations/ Referral Groups
Mega- Hotel
42. Societies - Medical - University - Religious - Fraternal: All such groups hold meetings and conventions
Central Reservation System
SMURF
Parties to the Deal
Rooms Manager
43. An agreement between a hotel building owner and a leasing company by which the leaseholder operates the hotel
Hotel Plans
Cyclical Industry
Day Shift
Leases
44. Big name hotels often bought for prestige rather than for profit. Example: Waldorf-Astoria in NYC
Incentive Tours
Trophy Hotels
Career Stepping Stones to GM
Concierge
45. An agreement between a hotel owner and a management company by which management company operates the hotel within the conditions set down by the contract - for a fee
Graveyard Shift
Management Contracts
Size
Service Department
46. Inside rooms - odd shaped - small - of many types - sharing bathrooms
Franchising Company
Preferred Guest Programs (PGPs)
19th Century
The Old Rooms
47. Special - highly prized single entities.
Incentive Tours
Developer
Perishability
European Plan
48. Closely follows the nation's economic phases: Hotels follow a roller coaster economy - Build during good times - overbuild into the downturn and world oil supply impacts travel and occupancy
SMURF
Large Hotel
Cyclical Industry
Modified American Plan
49. Refers to any room in which there is more than one person; increases RevPar because of additional charge
Room Numbering
Franchises
Modified American Plan
Double Occupancy
50. Average Daily Rate (ADR); the amount received from each room sold.
Sales per occupied room
Special Characteristics of the Hotel Business
Security Department
Elastic
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