Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Revenue earned per available room






2. Guest who stay past their scheduled departure time






3. Tourism with a consience






4. Key operating figure in menu engineering - determined by subtracting food cost from selling price






5. Represents the leisure travelers and tourists






6. Rooms available for occupancy may be closed the next day






7. Diamond Ratings






8. Some guests with reservations never arrive at the hotel.






9. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






10. A system that tracks guest room phone charges






11. A financial plan detailing expected sales volume and sales revenue for a specified period of time






12. Enables passengers to travel from one smaller city to another smaller city






13. Lower than corporate rate - used when booking association business






14. A paste for thickening sauces - made from equal parts of fat and flour






15. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






16. All Suite hotels






17. Requires equal dollar amounts of charge and credits






18. (labor costs/net sales)x100






19. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






20. Represents the business travelers






21. ADR x Occupancy=Rev Par






22. Is mostly related to location and size of the facility






23. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






24. A report prepared each day to provide essential performance information for a particular property to its management






25. Courts consider reservations to be legal contracts






26. Travel for business purposes






27. Employees who train employees






28. Lowest possible rate - many restrictions






29. Protects both the guest and employee






30. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






31. Star System






32. Generally repairable within a short amount of time - has a minor problem.






33. Registered But Not Assigned






34. Ecotourism combined with practical matter for policy makers






35. No reservation






36. Include room and all three meals. Used in Europe






37. 'of the day'-chefs specials






38. Guests who cancel on the day of arrival






39. Following a worker to learn about his or her job






40. Hotels have love-hate relationship






41. Preferred by most employees. From 7:30 am to 3:30 pm






42. Possible to exceed 100% occupancy






43. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






44. Travel for recreation or the promotion and arrangement of such travel






45. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






46. A specific share or slot of a certain market






47. Traveling cross country or abroad for purposes of volunteer work






48. The full rate - without discounts - that one quotes as a room charge.






49. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






50. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%