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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the business travelers
Inelastic Market
rack rate
sales budget
daily report
2. Specific cultural evens and festivals
Designated trainers
Adjoining and Connecting Rooms
cultural tourism
pour/cost percentage
3. The market share that a business actually receives
Adjoining and Connecting Rooms
Merchant Discount Fees
Job shadowing
actual market share
4. A cook who supervises food production and who reports to the executive chef; second in command
Day Rate Rooms
labor cost percentage
No-shows
sous chef
5. Employees who train employees
night auditor
Designated trainers
No-shows
multiplier effect
6. Lowest possible rate - many restrictions
du jour menu
Call Accounting System
AARP Rate
Catastrophe Plans
7. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Graveyard Shift
cultural tourism
ASAE
Registration Card
8. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
AAA
ecotourism
Discounting
City Ledger
9. Standard rate for everyone at a hotel
Master Accounts
load factor
rack rate
niche
10. No reservation
sous chef
NR
REV PAR equation
Travel Agencies
11. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Who did we steal Yield Management from?
weighted average
Overstays
12. From the hours of 11:30 pm to 7:30 am
Courts and Reservations
fair market share
Cancellations
Graveyard Shift
13. Tourism with a consience
ecotourism
REV PAR equation
American Plan
load factor
14. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Rack Rate
Swing Shift
Adjoining and Connecting Rooms
Master Accounts
15. Travel for recreation or the promotion and arrangement of such travel
roux
tourism
Counterfeit Money
leisure travel
16. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
fair market share
Rate Cutting
rack rate
American Plan
17. (labor costs/net sales)x100
Americans with Disabilities Act (ADA)
labor cost percentage
Elastic Market
Cancellations
18. A specific share or slot of a certain market
AAA
Adjoining and Connecting Rooms
Americans with Disabilities Act (ADA)
niche
19. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Cancellations
Franchising
Swing Shift
Americans with Disabilities Act (ADA)
20. 10-30% off the rack rate
multiplier effect
Day Shift
cultural tourism
corporate rate
21. A report prepared each day to provide essential performance information for a particular property to its management
Mobil
Extend Stay Hotels are also known as what?
cultural tourism
daily report
22. Courts consider reservations to be legal contracts
Courts and Reservations
labor cost percentage
Designated trainers
rack rate
23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Adjoining and Connecting Rooms
Pick Up Equation
Cancellations
room divisions
24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Overstays
sustainable tourism
Inelastic Market
Early Arrivals
25. The full rate - without discounts - that one quotes as a room charge.
actual market share
Designated trainers
guest accounting module
Rack Rate
26. The airlines
Who did we steal Yield Management from?
City Ledger
Elastic Market
AARP Rate
27. Walk-In
load factor
Master Accounts
WI
hub-and-spoke system
28. A paste for thickening sauces - made from equal parts of fat and flour
sustainable tourism
roux
Amenity Creep
Due Bank
29. Include room and all three meals. Used in Europe
What does RNA stand for?
American Plan
AAA
Late Charges
30. The average amount each group spends
Number of Folios
association rate
Mobil
average guest check
31. The number of seats filled on a flight
load factor
Pick Up Equation
cultural tourism
REV PAR equation
32. ADR x Occupancy=Rev Par
Day Shift
REV PAR equation
tourism
A good way to pursue a position in the hospitality industry
33. Possible to exceed 100% occupancy
Day Rate Rooms
labor cost percentage
City Ledger
REV PAR equation
34. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Compensation in the hospitality industry
AAA
WI
Number of Folios
35. Following a worker to learn about his or her job
Discounting
volunteer tourism
City Ledger
Job shadowing
36. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
weighted average
business travel
Overstays
labor cost percentage
37. Guests who cancel on the day of arrival
WI
City Ledger
roux
Cancellations
38. A market share based on each business receiving an equal share of the market
haute cuisine
Day Shift
Job shadowing
fair market share
39. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
business travel
Out of Order Rooms (OOO)
Amenity Creep
night auditor
40. The individual who verifies and balances guests' accounts
sales budget
fair market share
night auditor
ecotourism
41. Travel for family and friends - to see new areas
Catastrophe Plans
Amenity Creep
leisure travel
Number of Folios
42. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
catchment area
tourist menu
Guest History Database
43. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
Elastic Market
Early Arrivals
OS
44. A system that tracks guest room phone charges
ecotourism
Call Accounting System
Number of Folios
Guest History Database
45. Guest who stay past their scheduled departure time
corporate rate
Overstays
load factor
mother sauces
46. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Guest History Database
Merchant Discount Fees
Franchising
47. Ecotourism combined with practical matter for policy makers
American Plan
RevPar
sustainable tourism
Adjusted Room Count
48. Protects both the guest and employee
Americans with Disabilities Act (ADA)
contribution margin
average guest check
perpetual inventory
49. Rooms available for occupancy may be closed the next day
Mobil
guest accounting module
European Plan
Adjusted Room Count
50. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
NR
multiplier effect
sous chef
roux