Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






2. Include room and all three meals. Used in Europe






3. 'of the day'-chefs specials






4. The airlines






5. Registered But Not Assigned






6. Some guests with reservations never arrive at the hotel.






7. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






8. Key operating figure in menu engineering - determined by subtracting food cost from selling price






9. Travel for business purposes






10. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






11. Every connecting room adjoins - but not every adjoining room connects






12. (labor costs/net sales)x100






13. American Society of Association Executives






14. Hotels have love-hate relationship






15. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






16. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






17. Also known as the due back - difference returnable - U-owe-me's or the exchange






18. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






19. Enables passengers to travel from one smaller city to another smaller city






20. Preferred by most employees. From 7:30 am to 3:30 pm






21. A market share based on each business receiving an equal share of the market






22. Small ones are not even billed; they are erased with an allowance.






23. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






24. Is mostly related to location and size of the facility






25. Elaborate or artful cuisine - contemporary cuisine






26. A cook who supervises food production and who reports to the executive chef; second in command






27. A system that tracks guest room phone charges






28. Walk-In






29. Traveling cross country or abroad for purposes of volunteer work






30. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






31. The full rate - without discounts - that one quotes as a room charge.






32. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






33. A report prepared each day to provide essential performance information for a particular property to its management






34. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






35. Off-the-street






36. A specific share or slot of a certain market






37. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






38. Specific cultural evens and festivals






39. The average amount each group spends






40. 10-30% off the rack rate






41. A running inventory that automatically updates itself






42. From the hours of 11:30 pm to 7:30 am






43. Diamond Ratings






44. A financial plan detailing expected sales volume and sales revenue for a specified period of time






45. Tourism with a consience






46. Ecotourism combined with practical matter for policy makers






47. Guest who stay past their scheduled departure time






48. The individual who verifies and balances guests' accounts






49. Generally repairable within a short amount of time - has a minor problem.






50. They would rather try the hotel desk than busier retail outlets.