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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the leisure travelers and tourists
roux
cultural tourism
Elastic Market
Guest History Database
2. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
actual market share
catchment area
Merchant Discount Fees
Early Arrivals
3. Requires equal dollar amounts of charge and credits
Building Cost Room Rate Formula
Dual Accounting
Pick Up Equation
European Plan
4. Travel for family and friends - to see new areas
leisure travel
Average Daily Rate
Designated trainers
Courts and Reservations
5. No reservation
Discounting
contribution margin
NR
AARP Rate
6. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
load factor
Amenity Creep
sustainable tourism
7. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Adjoining and Connecting Rooms
leisure travel
actual market share
8. Every connecting room adjoins - but not every adjoining room connects
European Plan
Overstays
food cost percentage
Adjoining and Connecting Rooms
9. The individual who verifies and balances guests' accounts
pour/cost percentage
actual market share
night auditor
Due Bank
10. Standard rate for everyone at a hotel
multiplier effect
City Ledger
Average Daily Rate
rack rate
11. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
perpetual inventory
Average Daily Rate
American Plan
12. The average amount each group spends
Dual Accounting
average guest check
Discounting
WI
13. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
Discounting
RevPar
business travel
14. A running inventory that automatically updates itself
Amenity Creep
Guest History Database
Swing Shift
perpetual inventory
15. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
contribution margin
Mobil
American Plan
16. Guests who cancel on the day of arrival
Guest History Database
niche
corporate rate
Cancellations
17. Specific cultural evens and festivals
Registration Card
roux
Guest History Database
cultural tourism
18. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
corporate rate
Cancellations
Extend Stay Hotels are also known as what?
19. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
corporate rate
Designated trainers
weighted average
Rate Cutting
20. 'of the day'-chefs specials
hub-and-spoke system
Due Bank
roux
du jour menu
21. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Compensation in the hospitality industry
load factor
labor cost percentage
Amenity Creep
22. Tourism with a consience
daily report
American Plan
ecotourism
fair market share
23. A cook who supervises food production and who reports to the executive chef; second in command
roux
sous chef
Courts and Reservations
Designated trainers
24. A market share based on each business receiving an equal share of the market
Due Bank
fair market share
food cost percentage
European Plan
25. A report prepared each day to provide essential performance information for a particular property to its management
Out of Order Rooms (OOO)
daily report
Due Bank
multiplier effect
26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
load factor
Call Accounting System
Pick Up Equation
Job shadowing
27. Off-the-street
ecotourism
WI
sales budget
OS
28. Courts consider reservations to be legal contracts
Americans with Disabilities Act (ADA)
Out of Inventory Rooms (OOI)
Counterfeit Money
Courts and Reservations
29. A financial plan detailing expected sales volume and sales revenue for a specified period of time
fair market share
Understay
A good way to pursue a position in the hospitality industry
sales budget
30. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
Merchant Discount Fees
Day Shift
volunteer tourism
31. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
du jour menu
haute cuisine
nouvelle cuisine
hub-and-spoke system
32. Some guests with reservations never arrive at the hotel.
Average Daily Rate
Understay
What does RNA stand for?
No-shows
33. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Extend Stay Hotels are also known as what?
Guest History Database
City Ledger
Franchising
34. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Pick Up Equation
Average Daily Rate
Out of Inventory Rooms (OOI)
Americans with Disabilities Act (ADA)
35. They would rather try the hotel desk than busier retail outlets.
perpetual inventory
Day Shift
Counterfeit Money
Due Bank
36. Registered But Not Assigned
cultural tourism
nouvelle cuisine
What does RNA stand for?
Rate Cutting
37. A specific share or slot of a certain market
Average Daily Rate
niche
AARP Rate
Out of Inventory Rooms (OOI)
38. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Day Rate Rooms
Guest History Database
Dual Accounting
Rate Cutting
39. Revenue earned per available room
association rate
night auditor
mother sauces
RevPar
40. A paste for thickening sauces - made from equal parts of fat and flour
Late Charges
roux
What does RNA stand for?
load factor
41. Walk-In
A good way to pursue a position in the hospitality industry
Discounting
AAA
WI
42. ADR x Occupancy=Rev Par
Day Shift
ecotourism
REV PAR equation
load factor
43. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
sustainable tourism
Registration Card
catchment area
room divisions
44. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
sous chef
business travel
Travel Agencies
Number of Folios
45. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
rack rate
Designated trainers
Master Accounts
load factor
46. Elaborate or artful cuisine - contemporary cuisine
association rate
haute cuisine
Dual Accounting
Compensation in the hospitality industry
47. Guest who stay past their scheduled departure time
OS
Day Shift
AAA
Overstays
48. Ecotourism combined with practical matter for policy makers
Discounting
Inelastic Market
Courts and Reservations
sustainable tourism
49. Diamond Ratings
Pick Up Equation
AAA
tourist menu
Building Cost Room Rate Formula
50. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Late Charges
European Plan
rack rate
Who did we steal Yield Management from?