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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Designated trainers
association rate
contribution margin
European Plan
2. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
OS
Rack Rate
Early Arrivals
haute cuisine
3. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
roux
Elastic Market
Swing Shift
4. A financial plan detailing expected sales volume and sales revenue for a specified period of time
guest accounting module
sales budget
Pick Up Equation
Discounting
5. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Registration Card
food cost percentage
Merchant Discount Fees
Counterfeit Money
6. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
mother sauces
Number of Folios
Late Charges
Designated trainers
7. Also known as the due back - difference returnable - U-owe-me's or the exchange
leisure travel
Dual Accounting
Due Bank
Cancellations
8. Star System
contribution margin
Mobil
catchment area
Compensation in the hospitality industry
9. Rooms available for occupancy may be closed the next day
Adjusted Room Count
haute cuisine
catchment area
fair market share
10. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
average guest check
City Ledger
Early Arrivals
Late Charges
11. Employees who train employees
Designated trainers
Franchising
AAA
Cancellations
12. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Inelastic Market
Average Daily Rate
Courts and Reservations
Franchising
13. Key to indicating a hotels performance - dollar sales/number of rooms rented
Master Accounts
Mobil
Average Daily Rate
load factor
14. The full rate - without discounts - that one quotes as a room charge.
corporate rate
ecotourism
Cancellations
Rack Rate
15. Preferred by most employees. From 7:30 am to 3:30 pm
actual market share
Day Shift
catchment area
fair market share
16. Specific cultural evens and festivals
cultural tourism
night auditor
Day Shift
NR
17. A market share based on each business receiving an equal share of the market
business travel
Job shadowing
fair market share
cultural tourism
18. Travel for family and friends - to see new areas
contribution margin
Franchising
leisure travel
Who did we steal Yield Management from?
19. The average amount each group spends
RevPar
Designated trainers
average guest check
OS
20. A running inventory that automatically updates itself
perpetual inventory
haute cuisine
Courts and Reservations
du jour menu
21. Tourism with a consience
sales budget
What does RNA stand for?
ecotourism
haute cuisine
22. Guests who leave earlier than expected
Extend Stay Hotels are also known as what?
Understay
association rate
contribution margin
23. A paste for thickening sauces - made from equal parts of fat and flour
leisure travel
Courts and Reservations
roux
Graveyard Shift
24. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
NR
actual market share
Dual Accounting
labor cost percentage
25. Travel for business purposes
business travel
Inelastic Market
actual market share
Pick Up Equation
26. Every connecting room adjoins - but not every adjoining room connects
room divisions
niche
Adjoining and Connecting Rooms
Americans with Disabilities Act (ADA)
27. 10-30% off the rack rate
perpetual inventory
corporate rate
Registration Card
hub-and-spoke system
28. Registered But Not Assigned
guest accounting module
Elastic Market
What does RNA stand for?
Call Accounting System
29. All Suite hotels
What does RNA stand for?
Out of Order Rooms (OOO)
Extend Stay Hotels are also known as what?
labor cost percentage
30. A cook who supervises food production and who reports to the executive chef; second in command
contribution margin
sous chef
Late Charges
Average Daily Rate
31. Possible to exceed 100% occupancy
contribution margin
night auditor
Day Rate Rooms
Extend Stay Hotels are also known as what?
32. The number of seats filled on a flight
Job shadowing
Catastrophe Plans
ecotourism
load factor
33. Lowest possible rate - many restrictions
AARP Rate
Master Accounts
average guest check
Courts and Reservations
34. The market share that a business actually receives
Dual Accounting
Out of Order Rooms (OOO)
Cancellations
actual market share
35. Represents the business travelers
corporate rate
Pick Up Equation
Americans with Disabilities Act (ADA)
Inelastic Market
36. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
mother sauces
cultural tourism
Inelastic Market
37. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Number of Folios
Extend Stay Hotels are also known as what?
Courts and Reservations
38. (cost of drinks/sales of drinks)x100
Who did we steal Yield Management from?
Late Charges
pour/cost percentage
NR
39. From the hours of 11:30 pm to 7:30 am
RevPar
sustainable tourism
hub-and-spoke system
Graveyard Shift
40. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
business travel
OS
No-shows
41. Guest who stay past their scheduled departure time
Overstays
Designated trainers
Elastic Market
Franchising
42. Some guests with reservations never arrive at the hotel.
No-shows
perpetual inventory
Average Daily Rate
Adjoining and Connecting Rooms
43. Represents the leisure travelers and tourists
Rack Rate
Elastic Market
Extend Stay Hotels are also known as what?
roux
44. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Merchant Discount Fees
haute cuisine
Day Shift
45. Elaborate or artful cuisine - contemporary cuisine
Courts and Reservations
haute cuisine
City Ledger
leisure travel
46. Walk-In
Master Accounts
catchment area
WI
haute cuisine
47. The airlines
weighted average
American Plan
Who did we steal Yield Management from?
Out of Order Rooms (OOO)
48. Courts consider reservations to be legal contracts
sous chef
Courts and Reservations
Call Accounting System
Discounting
49. Generally repairable within a short amount of time - has a minor problem.
Guest History Database
sales budget
Out of Order Rooms (OOO)
Extend Stay Hotels are also known as what?
50. A specific share or slot of a certain market
niche
night auditor
guest accounting module
leisure travel