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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotels have love-hate relationship
Travel Agencies
Job shadowing
American Plan
Adjusted Room Count
2. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
tourist menu
City Ledger
niche
leisure travel
3. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
No-shows
Inelastic Market
Merchant Discount Fees
Rate Cutting
4. Requires equal dollar amounts of charge and credits
mother sauces
business travel
Dual Accounting
Mobil
5. Travel for family and friends - to see new areas
leisure travel
Early Arrivals
roux
Out of Inventory Rooms (OOI)
6. A specific share or slot of a certain market
Elastic Market
Out of Inventory Rooms (OOI)
night auditor
niche
7. A report prepared each day to provide essential performance information for a particular property to its management
perpetual inventory
No-shows
haute cuisine
daily report
8. (cost of drinks/sales of drinks)x100
pour/cost percentage
night auditor
food cost percentage
Day Shift
9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
average guest check
Who did we steal Yield Management from?
American Plan
catchment area
10. Standard rate for everyone at a hotel
Catastrophe Plans
tourist menu
night auditor
rack rate
11. Possible to exceed 100% occupancy
Day Rate Rooms
Designated trainers
Average Daily Rate
City Ledger
12. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Out of Order Rooms (OOO)
Guest History Database
weighted average
Discounting
13. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Amenity Creep
food cost percentage
Who did we steal Yield Management from?
Average Daily Rate
14. American Society of Association Executives
labor cost percentage
ASAE
Catastrophe Plans
tourist menu
15. Traveling cross country or abroad for purposes of volunteer work
AARP Rate
American Plan
volunteer tourism
Merchant Discount Fees
16. Registered But Not Assigned
Out of Inventory Rooms (OOI)
guest accounting module
roux
What does RNA stand for?
17. A system that tracks guest room phone charges
Call Accounting System
Merchant Discount Fees
sous chef
ecotourism
18. A paste for thickening sauces - made from equal parts of fat and flour
roux
Catastrophe Plans
sous chef
City Ledger
19. Some guests with reservations never arrive at the hotel.
Discounting
No-shows
Rack Rate
Due Bank
20. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
Dual Accounting
Pick Up Equation
Average Daily Rate
21. ADR x Occupancy=Rev Par
REV PAR equation
Overstays
multiplier effect
Discounting
22. A market share based on each business receiving an equal share of the market
American Plan
No-shows
Adjusted Room Count
fair market share
23. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
labor cost percentage
REV PAR equation
room divisions
Compensation in the hospitality industry
24. Travel for recreation or the promotion and arrangement of such travel
Out of Order Rooms (OOO)
pour/cost percentage
weighted average
tourism
25. Bechamel - espagnole - hollandaise - tomato - veloute
European Plan
mother sauces
American Plan
daily report
26. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Franchising
Mobil
Out of Inventory Rooms (OOI)
27. Specific cultural evens and festivals
cultural tourism
Compensation in the hospitality industry
Late Charges
Franchising
28. Also known as the due back - difference returnable - U-owe-me's or the exchange
labor cost percentage
Due Bank
roux
Compensation in the hospitality industry
29. Every connecting room adjoins - but not every adjoining room connects
catchment area
pour/cost percentage
Rack Rate
Adjoining and Connecting Rooms
30. Following a worker to learn about his or her job
Overstays
Catastrophe Plans
Franchising
Job shadowing
31. Walk-In
Average Daily Rate
WI
Rate Cutting
Travel Agencies
32. The number of seats filled on a flight
OS
haute cuisine
tourist menu
load factor
33. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
room divisions
WI
Master Accounts
Extend Stay Hotels are also known as what?
34. Lowest possible rate - many restrictions
Designated trainers
AARP Rate
volunteer tourism
Due Bank
35. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Day Shift
Elastic Market
Merchant Discount Fees
European Plan
36. From the hours of 3:30 pm to 11:30 pm
Swing Shift
NR
Day Shift
What does RNA stand for?
37. Getting the room at a certain percentage off
Pick Up Equation
Graveyard Shift
Compensation in the hospitality industry
Discounting
38. Generally repairable within a short amount of time - has a minor problem.
multiplier effect
NR
Amenity Creep
Out of Order Rooms (OOO)
39. 'of the day'-chefs specials
du jour menu
tourist menu
Courts and Reservations
Average Daily Rate
40. The average amount each group spends
average guest check
night auditor
ecotourism
sous chef
41. Ecotourism combined with practical matter for policy makers
sustainable tourism
Mobil
Designated trainers
load factor
42. The market share that a business actually receives
daily report
actual market share
cultural tourism
European Plan
43. Prepare a marketing plan for yourself
American Plan
REV PAR equation
A good way to pursue a position in the hospitality industry
Inelastic Market
44. No reservation
NR
Number of Folios
labor cost percentage
volunteer tourism
45. Rooms available for occupancy may be closed the next day
Day Rate Rooms
tourist menu
Adjusted Room Count
volunteer tourism
46. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
average guest check
No-shows
Building Cost Room Rate Formula
labor cost percentage
47. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Dual Accounting
nouvelle cuisine
Travel Agencies
REV PAR equation
48. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
Pick Up Equation
RevPar
Late Charges
49. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
RevPar
weighted average
Pick Up Equation
food cost percentage
50. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
volunteer tourism
AAA
Adjoining and Connecting Rooms