Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tourism with a consience






2. Lowest possible rate - many restrictions






3. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






4. Enables passengers to travel from one smaller city to another smaller city






5. Star System






6. Preferred by most employees. From 7:30 am to 3:30 pm






7. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






8. Every connecting room adjoins - but not every adjoining room connects






9. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






10. Requires equal dollar amounts of charge and credits






11. Generally repairable within a short amount of time - has a minor problem.






12. Ecotourism combined with practical matter for policy makers






13. Include room and all three meals. Used in Europe






14. No reservation






15. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






16. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






17. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






18. They would rather try the hotel desk than busier retail outlets.






19. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






20. (labor costs/net sales)x100






21. ADR x Occupancy=Rev Par






22. A specific share or slot of a certain market






23. Travel for business purposes






24. Registered But Not Assigned






25. Prepare a marketing plan for yourself






26. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






27. Hotels have love-hate relationship






28. Is mostly related to location and size of the facility






29. The number of seats filled on a flight






30. The airlines






31. Travel for family and friends - to see new areas






32. Standard rate for everyone at a hotel






33. Lower than corporate rate - used when booking association business






34. A report prepared each day to provide essential performance information for a particular property to its management






35. Specific cultural evens and festivals






36. A financial plan detailing expected sales volume and sales revenue for a specified period of time






37. Guests who leave earlier than expected






38. Guest who stay past their scheduled departure time






39. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






40. American Society of Association Executives






41. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






42. A system that tracks guest room phone charges






43. All Suite hotels






44. Off-the-street






45. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






46. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






47. Key to indicating a hotels performance - dollar sales/number of rooms rented






48. Rooms available for occupancy may be closed the next day






49. Following a worker to learn about his or her job






50. The average amount each group spends