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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Walk-In
WI
Guest History Database
cultural tourism
Cancellations
2. (labor costs/net sales)x100
roux
labor cost percentage
Franchising
room divisions
3. A report prepared each day to provide essential performance information for a particular property to its management
Cancellations
daily report
Early Arrivals
room divisions
4. A plan to maximize guest and property safety in the event of a disaster
Franchising
nouvelle cuisine
Mobil
Catastrophe Plans
5. Requires equal dollar amounts of charge and credits
City Ledger
Dual Accounting
perpetual inventory
Extend Stay Hotels are also known as what?
6. Getting the room at a certain percentage off
corporate rate
Swing Shift
Discounting
labor cost percentage
7. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Swing Shift
fair market share
night auditor
8. Key operating figure in menu engineering - determined by subtracting food cost from selling price
hub-and-spoke system
contribution margin
Extend Stay Hotels are also known as what?
City Ledger
9. Small ones are not even billed; they are erased with an allowance.
rack rate
Day Shift
Mobil
Late Charges
10. A running inventory that automatically updates itself
rack rate
perpetual inventory
Day Rate Rooms
Cancellations
11. Revenue earned per available room
RevPar
WI
Inelastic Market
Job shadowing
12. All Suite hotels
niche
ecotourism
Elastic Market
Extend Stay Hotels are also known as what?
13. Standard rate for everyone at a hotel
daily report
perpetual inventory
rack rate
Rate Cutting
14. The full rate - without discounts - that one quotes as a room charge.
What does RNA stand for?
tourism
NR
Rack Rate
15. Is mostly related to location and size of the facility
hub-and-spoke system
Compensation in the hospitality industry
roux
WI
16. Travel for business purposes
Out of Inventory Rooms (OOI)
mother sauces
business travel
Rate Cutting
17. Possible to exceed 100% occupancy
Day Rate Rooms
volunteer tourism
room divisions
Elastic Market
18. 'of the day'-chefs specials
du jour menu
perpetual inventory
business travel
load factor
19. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
City Ledger
labor cost percentage
tourist menu
Pick Up Equation
20. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Franchising
AARP Rate
load factor
21. The market share that a business actually receives
actual market share
No-shows
Job shadowing
Out of Order Rooms (OOO)
22. A specific share or slot of a certain market
Dual Accounting
niche
labor cost percentage
sous chef
23. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
guest accounting module
Adjusted Room Count
Counterfeit Money
24. Lower than corporate rate - used when booking association business
Job shadowing
association rate
hub-and-spoke system
What does RNA stand for?
25. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
niche
labor cost percentage
mother sauces
Guest History Database
26. Courts consider reservations to be legal contracts
food cost percentage
OS
Courts and Reservations
sales budget
27. Guests who cancel on the day of arrival
Cancellations
tourist menu
contribution margin
AAA
28. Guest who stay past their scheduled departure time
American Plan
Registration Card
Overstays
perpetual inventory
29. A market share based on each business receiving an equal share of the market
niche
fair market share
European Plan
Discounting
30. The individual who verifies and balances guests' accounts
mother sauces
Travel Agencies
night auditor
REV PAR equation
31. Guests who leave earlier than expected
Understay
Overstays
labor cost percentage
AAA
32. Represents the leisure travelers and tourists
Average Daily Rate
Elastic Market
Franchising
fair market share
33. Off-the-street
AAA
Overstays
Merchant Discount Fees
OS
34. Used at zoos - keeps special needs of one time visitors and includes local specialties
catchment area
tourist menu
Out of Order Rooms (OOO)
daily report
35. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
mother sauces
Pick Up Equation
Compensation in the hospitality industry
Registration Card
36. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Number of Folios
Registration Card
Amenity Creep
food cost percentage
37. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
roux
RevPar
multiplier effect
Discounting
38. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
roux
American Plan
Master Accounts
Franchising
39. Specific cultural evens and festivals
cultural tourism
haute cuisine
No-shows
Rack Rate
40. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
tourism
City Ledger
load factor
NR
41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Registration Card
corporate rate
Adjusted Room Count
42. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Guest History Database
Rack Rate
guest accounting module
tourist menu
43. From the hours of 3:30 pm to 11:30 pm
Swing Shift
OS
Understay
tourist menu
44. From the hours of 11:30 pm to 7:30 am
leisure travel
Catastrophe Plans
Graveyard Shift
Cancellations
45. Represents the business travelers
REV PAR equation
catchment area
Inelastic Market
actual market share
46. Tourism with a consience
Rate Cutting
weighted average
ecotourism
labor cost percentage
47. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
association rate
OS
du jour menu
48. Protects both the guest and employee
Pick Up Equation
Amenity Creep
Americans with Disabilities Act (ADA)
No-shows
49. Star System
Mobil
Cancellations
Day Rate Rooms
perpetual inventory
50. 10-30% off the rack rate
corporate rate
sous chef
sales budget
Discounting