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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'of the day'-chefs specials
du jour menu
Adjusted Room Count
Master Accounts
association rate
2. From the hours of 3:30 pm to 11:30 pm
Graveyard Shift
Travel Agencies
American Plan
Swing Shift
3. Requires equal dollar amounts of charge and credits
Number of Folios
Dual Accounting
Who did we steal Yield Management from?
roux
4. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
WI
NR
Out of Inventory Rooms (OOI)
Travel Agencies
5. A running inventory that automatically updates itself
room divisions
perpetual inventory
Extend Stay Hotels are also known as what?
Building Cost Room Rate Formula
6. A specific share or slot of a certain market
Overstays
niche
du jour menu
mother sauces
7. A system that tracks guest room phone charges
Cancellations
Out of Inventory Rooms (OOI)
Guest History Database
Call Accounting System
8. Off-the-street
OS
daily report
fair market share
multiplier effect
9. A paste for thickening sauces - made from equal parts of fat and flour
sous chef
multiplier effect
Out of Order Rooms (OOO)
roux
10. Travel for business purposes
catchment area
tourist menu
business travel
night auditor
11. Protects both the guest and employee
Elastic Market
Counterfeit Money
Americans with Disabilities Act (ADA)
volunteer tourism
12. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
business travel
Amenity Creep
Adjoining and Connecting Rooms
Courts and Reservations
13. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Registration Card
What does RNA stand for?
Late Charges
catchment area
14. Walk-In
Counterfeit Money
tourism
night auditor
WI
15. A plan to maximize guest and property safety in the event of a disaster
Adjusted Room Count
Catastrophe Plans
volunteer tourism
tourist menu
16. Guests who cancel on the day of arrival
Understay
Cancellations
Rack Rate
Who did we steal Yield Management from?
17. All Suite hotels
What does RNA stand for?
labor cost percentage
Extend Stay Hotels are also known as what?
RevPar
18. Tourism with a consience
ecotourism
night auditor
sales budget
Dual Accounting
19. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
food cost percentage
Merchant Discount Fees
haute cuisine
20. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
Courts and Reservations
Understay
Dual Accounting
21. Some guests with reservations never arrive at the hotel.
No-shows
Merchant Discount Fees
hub-and-spoke system
rack rate
22. Following a worker to learn about his or her job
Job shadowing
Courts and Reservations
Elastic Market
Due Bank
23. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
haute cuisine
Rack Rate
Early Arrivals
sous chef
24. (cost of drinks/sales of drinks)x100
association rate
pour/cost percentage
Swing Shift
tourist menu
25. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
roux
labor cost percentage
Catastrophe Plans
26. Include room and all three meals. Used in Europe
Rate Cutting
American Plan
leisure travel
Counterfeit Money
27. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
tourism
du jour menu
Registration Card
28. Every connecting room adjoins - but not every adjoining room connects
weighted average
mother sauces
Adjoining and Connecting Rooms
Merchant Discount Fees
29. Key operating figure in menu engineering - determined by subtracting food cost from selling price
daily report
roux
contribution margin
Day Rate Rooms
30. Is mostly related to location and size of the facility
leisure travel
Franchising
average guest check
Compensation in the hospitality industry
31. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Guest History Database
du jour menu
leisure travel
32. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Day Rate Rooms
weighted average
OS
Building Cost Room Rate Formula
33. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
haute cuisine
Guest History Database
European Plan
Extend Stay Hotels are also known as what?
34. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
daily report
labor cost percentage
food cost percentage
Franchising
35. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
association rate
Franchising
sous chef
load factor
36. Lower than corporate rate - used when booking association business
Adjoining and Connecting Rooms
Day Shift
Inelastic Market
association rate
37. The average amount each group spends
guest accounting module
Compensation in the hospitality industry
average guest check
roux
38. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Americans with Disabilities Act (ADA)
sales budget
Graveyard Shift
Overstays
39. Getting the room at a certain percentage off
Discounting
Out of Inventory Rooms (OOI)
WI
American Plan
40. (labor costs/net sales)x100
weighted average
Extend Stay Hotels are also known as what?
food cost percentage
labor cost percentage
41. Key to indicating a hotels performance - dollar sales/number of rooms rented
multiplier effect
Late Charges
Average Daily Rate
labor cost percentage
42. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Average Daily Rate
What does RNA stand for?
Day Rate Rooms
Registration Card
43. No reservation
NR
food cost percentage
contribution margin
What does RNA stand for?
44. The number of seats filled on a flight
Mobil
load factor
Average Daily Rate
room divisions
45. They would rather try the hotel desk than busier retail outlets.
Who did we steal Yield Management from?
Counterfeit Money
niche
du jour menu
46. Travel for recreation or the promotion and arrangement of such travel
Building Cost Room Rate Formula
tourism
volunteer tourism
Job shadowing
47. Standard rate for everyone at a hotel
Rate Cutting
rack rate
labor cost percentage
average guest check
48. Used at zoos - keeps special needs of one time visitors and includes local specialties
WI
ASAE
What does RNA stand for?
tourist menu
49. The airlines
niche
Who did we steal Yield Management from?
Discounting
nouvelle cuisine
50. Revenue earned per available room
multiplier effect
RevPar
Extend Stay Hotels are also known as what?
Counterfeit Money