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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Following a worker to learn about his or her job
AAA
Job shadowing
Compensation in the hospitality industry
labor cost percentage
2. Lowest possible rate - many restrictions
Elastic Market
AARP Rate
association rate
pour/cost percentage
3. ADR x Occupancy=Rev Par
association rate
Merchant Discount Fees
REV PAR equation
Dual Accounting
4. Hotels have love-hate relationship
rack rate
Master Accounts
Travel Agencies
Day Rate Rooms
5. A plan to maximize guest and property safety in the event of a disaster
volunteer tourism
AARP Rate
Catastrophe Plans
cultural tourism
6. The market share that a business actually receives
Late Charges
nouvelle cuisine
weighted average
actual market share
7. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
cultural tourism
Average Daily Rate
Out of Order Rooms (OOO)
8. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
hub-and-spoke system
nouvelle cuisine
guest accounting module
sustainable tourism
9. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Extend Stay Hotels are also known as what?
Franchising
actual market share
10. Rooms available for occupancy may be closed the next day
contribution margin
Merchant Discount Fees
Adjusted Room Count
labor cost percentage
11. Traveling cross country or abroad for purposes of volunteer work
Number of Folios
AARP Rate
roux
volunteer tourism
12. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Rate Cutting
multiplier effect
Master Accounts
load factor
13. Guests who leave earlier than expected
WI
Overstays
Understay
sales budget
14. Every connecting room adjoins - but not every adjoining room connects
nouvelle cuisine
Adjoining and Connecting Rooms
No-shows
Mobil
15. Tourism with a consience
Graveyard Shift
daily report
Adjusted Room Count
ecotourism
16. A specific share or slot of a certain market
Overstays
volunteer tourism
Out of Inventory Rooms (OOI)
niche
17. A cook who supervises food production and who reports to the executive chef; second in command
No-shows
Graveyard Shift
sous chef
Swing Shift
18. Small ones are not even billed; they are erased with an allowance.
AARP Rate
No-shows
Late Charges
Day Shift
19. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
RevPar
rack rate
roux
nouvelle cuisine
20. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
roux
Registration Card
room divisions
21. Represents the business travelers
Amenity Creep
Inelastic Market
Average Daily Rate
Compensation in the hospitality industry
22. Include room and all three meals. Used in Europe
Counterfeit Money
weighted average
AAA
American Plan
23. Elaborate or artful cuisine - contemporary cuisine
guest accounting module
rack rate
Counterfeit Money
haute cuisine
24. The average amount each group spends
average guest check
What does RNA stand for?
Americans with Disabilities Act (ADA)
Guest History Database
25. A report prepared each day to provide essential performance information for a particular property to its management
No-shows
food cost percentage
cultural tourism
daily report
26. (cost of drinks/sales of drinks)x100
Mobil
pour/cost percentage
Out of Order Rooms (OOO)
mother sauces
27. Ecotourism combined with practical matter for policy makers
Job shadowing
Late Charges
Courts and Reservations
sustainable tourism
28. A system that tracks guest room phone charges
Day Shift
food cost percentage
weighted average
Call Accounting System
29. Specific cultural evens and festivals
multiplier effect
RevPar
Merchant Discount Fees
cultural tourism
30. Travel for recreation or the promotion and arrangement of such travel
leisure travel
room divisions
tourism
contribution margin
31. Also known as the due back - difference returnable - U-owe-me's or the exchange
Rate Cutting
A good way to pursue a position in the hospitality industry
Due Bank
Mobil
32. The individual who verifies and balances guests' accounts
night auditor
Call Accounting System
Understay
Job shadowing
33. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
hub-and-spoke system
tourism
Elastic Market
34. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
Travel Agencies
Building Cost Room Rate Formula
Extend Stay Hotels are also known as what?
35. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
night auditor
Courts and Reservations
contribution margin
36. Prepare a marketing plan for yourself
rack rate
labor cost percentage
Rack Rate
A good way to pursue a position in the hospitality industry
37. Guest who stay past their scheduled departure time
Out of Order Rooms (OOO)
volunteer tourism
RevPar
Overstays
38. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
sales budget
Overstays
Average Daily Rate
Merchant Discount Fees
39. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Who did we steal Yield Management from?
mother sauces
Building Cost Room Rate Formula
catchment area
40. A running inventory that automatically updates itself
ASAE
NR
volunteer tourism
perpetual inventory
41. A paste for thickening sauces - made from equal parts of fat and flour
European Plan
roux
Rack Rate
Late Charges
42. Getting the room at a certain percentage off
volunteer tourism
City Ledger
sales budget
Discounting
43. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Adjoining and Connecting Rooms
ecotourism
Registration Card
catchment area
44. A financial plan detailing expected sales volume and sales revenue for a specified period of time
catchment area
tourist menu
sales budget
Pick Up Equation
45. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Designated trainers
Call Accounting System
Amenity Creep
46. Guests who cancel on the day of arrival
Cancellations
Discounting
room divisions
Master Accounts
47. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Counterfeit Money
Americans with Disabilities Act (ADA)
Who did we steal Yield Management from?
48. Travel for business purposes
business travel
A good way to pursue a position in the hospitality industry
Early Arrivals
AAA
49. Key operating figure in menu engineering - determined by subtracting food cost from selling price
business travel
Merchant Discount Fees
contribution margin
Guest History Database
50. Employees who train employees
night auditor
Understay
Designated trainers
Rack Rate