Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Elaborate or artful cuisine - contemporary cuisine






2. (labor costs/net sales)x100






3. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






4. Preferred by most employees. From 7:30 am to 3:30 pm






5. American Society of Association Executives






6. A plan to maximize guest and property safety in the event of a disaster






7. Registered But Not Assigned






8. Lowest possible rate - many restrictions






9. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






10. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






11. Possible to exceed 100% occupancy






12. Is mostly related to location and size of the facility






13. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






14. (cost of drinks/sales of drinks)x100






15. A cook who supervises food production and who reports to the executive chef; second in command






16. Prepare a marketing plan for yourself






17. A system that tracks guest room phone charges






18. A paste for thickening sauces - made from equal parts of fat and flour






19. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






20. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






21. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






22. Following a worker to learn about his or her job






23. Guests who leave earlier than expected






24. Represents the leisure travelers and tourists






25. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






26. The number of seats filled on a flight






27. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






28. Key to indicating a hotels performance - dollar sales/number of rooms rented






29. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






30. The full rate - without discounts - that one quotes as a room charge.






31. Guests who cancel on the day of arrival






32. Off-the-street






33. The market share that a business actually receives






34. The airlines






35. All Suite hotels






36. A market share based on each business receiving an equal share of the market






37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






38. Traveling cross country or abroad for purposes of volunteer work






39. A report prepared each day to provide essential performance information for a particular property to its management






40. Standard rate for everyone at a hotel






41. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






42. Requires equal dollar amounts of charge and credits






43. Courts consider reservations to be legal contracts






44. Used at zoos - keeps special needs of one time visitors and includes local specialties






45. Diamond Ratings






46. Lower than corporate rate - used when booking association business






47. Generally repairable within a short amount of time - has a minor problem.






48. A specific share or slot of a certain market






49. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






50. Employees who train employees