Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report prepared each day to provide essential performance information for a particular property to its management






2. 10-30% off the rack rate






3. A financial plan detailing expected sales volume and sales revenue for a specified period of time






4. The average amount each group spends






5. Walk-In






6. Possible to exceed 100% occupancy






7. Traveling cross country or abroad for purposes of volunteer work






8. From the hours of 3:30 pm to 11:30 pm






9. Courts consider reservations to be legal contracts






10. A specific share or slot of a certain market






11. 'of the day'-chefs specials






12. Represents the leisure travelers and tourists






13. Prepare a marketing plan for yourself






14. All Suite hotels






15. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






16. Protects both the guest and employee






17. Standard rate for everyone at a hotel






18. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






19. Revenue earned per available room






20. A market share based on each business receiving an equal share of the market






21. Employees who train employees






22. A system that tracks guest room phone charges






23. Tourism with a consience






24. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






25. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






26. Elaborate or artful cuisine - contemporary cuisine






27. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






28. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






29. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






30. Used at zoos - keeps special needs of one time visitors and includes local specialties






31. Star System






32. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






33. Ecotourism combined with practical matter for policy makers






34. Also known as the due back - difference returnable - U-owe-me's or the exchange






35. They would rather try the hotel desk than busier retail outlets.






36. Every connecting room adjoins - but not every adjoining room connects






37. A running inventory that automatically updates itself






38. No reservation






39. The market share that a business actually receives






40. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






41. Following a worker to learn about his or her job






42. Travel for family and friends - to see new areas






43. Specific cultural evens and festivals






44. Key operating figure in menu engineering - determined by subtracting food cost from selling price






45. Hotels have love-hate relationship






46. Some guests with reservations never arrive at the hotel.






47. Getting the room at a certain percentage off






48. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






49. A paste for thickening sauces - made from equal parts of fat and flour






50. Key to indicating a hotels performance - dollar sales/number of rooms rented