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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prepare a marketing plan for yourself
Pick Up Equation
Swing Shift
A good way to pursue a position in the hospitality industry
Extend Stay Hotels are also known as what?
2. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
du jour menu
American Plan
Amenity Creep
business travel
3. A plan to maximize guest and property safety in the event of a disaster
sustainable tourism
Catastrophe Plans
Swing Shift
Building Cost Room Rate Formula
4. From the hours of 11:30 pm to 7:30 am
Master Accounts
cultural tourism
Graveyard Shift
Out of Inventory Rooms (OOI)
5. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
REV PAR equation
NR
sales budget
multiplier effect
6. Also known as the due back - difference returnable - U-owe-me's or the exchange
Catastrophe Plans
Pick Up Equation
leisure travel
Due Bank
7. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
sales budget
Building Cost Room Rate Formula
hub-and-spoke system
labor cost percentage
8. A report prepared each day to provide essential performance information for a particular property to its management
association rate
Courts and Reservations
daily report
ASAE
9. Generally repairable within a short amount of time - has a minor problem.
Americans with Disabilities Act (ADA)
Building Cost Room Rate Formula
Adjoining and Connecting Rooms
Out of Order Rooms (OOO)
10. Revenue earned per available room
Pick Up Equation
cultural tourism
RevPar
REV PAR equation
11. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
What does RNA stand for?
Elastic Market
ecotourism
Out of Inventory Rooms (OOI)
12. Used at zoos - keeps special needs of one time visitors and includes local specialties
guest accounting module
tourist menu
Overstays
room divisions
13. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
du jour menu
Early Arrivals
Out of Order Rooms (OOO)
Number of Folios
14. Travel for recreation or the promotion and arrangement of such travel
ecotourism
tourism
guest accounting module
du jour menu
15. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Adjusted Room Count
What does RNA stand for?
Rate Cutting
cultural tourism
16. The average amount each group spends
sales budget
average guest check
tourist menu
City Ledger
17. A cook who supervises food production and who reports to the executive chef; second in command
ASAE
sous chef
tourist menu
fair market share
18. Lower than corporate rate - used when booking association business
haute cuisine
average guest check
association rate
tourism
19. Standard rate for everyone at a hotel
sustainable tourism
REV PAR equation
sous chef
rack rate
20. Courts consider reservations to be legal contracts
Courts and Reservations
Extend Stay Hotels are also known as what?
WI
fair market share
21. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
night auditor
Rate Cutting
Building Cost Room Rate Formula
weighted average
22. Specific cultural evens and festivals
Out of Inventory Rooms (OOI)
average guest check
food cost percentage
cultural tourism
23. Off-the-street
nouvelle cuisine
OS
labor cost percentage
ASAE
24. All Suite hotels
Master Accounts
association rate
Extend Stay Hotels are also known as what?
Overstays
25. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Understay
Elastic Market
WI
room divisions
26. Hotels have love-hate relationship
Extend Stay Hotels are also known as what?
leisure travel
Catastrophe Plans
Travel Agencies
27. A financial plan detailing expected sales volume and sales revenue for a specified period of time
RevPar
sales budget
Adjusted Room Count
Elastic Market
28. Lowest possible rate - many restrictions
pour/cost percentage
Americans with Disabilities Act (ADA)
AARP Rate
Swing Shift
29. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
volunteer tourism
Average Daily Rate
Dual Accounting
30. American Society of Association Executives
sous chef
ASAE
A good way to pursue a position in the hospitality industry
Early Arrivals
31. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
RevPar
Dual Accounting
Compensation in the hospitality industry
Guest History Database
32. Following a worker to learn about his or her job
Out of Order Rooms (OOO)
Job shadowing
Franchising
cultural tourism
33. Registered But Not Assigned
OS
Rack Rate
What does RNA stand for?
Extend Stay Hotels are also known as what?
34. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Master Accounts
roux
multiplier effect
Early Arrivals
35. Employees who train employees
European Plan
Designated trainers
Building Cost Room Rate Formula
Rack Rate
36. Guests who leave earlier than expected
Extend Stay Hotels are also known as what?
Understay
NR
room divisions
37. Rooms available for occupancy may be closed the next day
Understay
room divisions
Adjusted Room Count
American Plan
38. Bechamel - espagnole - hollandaise - tomato - veloute
Rate Cutting
contribution margin
mother sauces
food cost percentage
39. Small ones are not even billed; they are erased with an allowance.
Franchising
Late Charges
Courts and Reservations
labor cost percentage
40. Getting the room at a certain percentage off
Discounting
contribution margin
Inelastic Market
du jour menu
41. A market share based on each business receiving an equal share of the market
Registration Card
Catastrophe Plans
Guest History Database
fair market share
42. No reservation
rack rate
No-shows
food cost percentage
NR
43. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Late Charges
Call Accounting System
food cost percentage
Master Accounts
44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Cancellations
Pick Up Equation
Extend Stay Hotels are also known as what?
Out of Inventory Rooms (OOI)
45. 10-30% off the rack rate
corporate rate
daily report
Discounting
food cost percentage
46. They would rather try the hotel desk than busier retail outlets.
AAA
Merchant Discount Fees
hub-and-spoke system
Counterfeit Money
47. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Americans with Disabilities Act (ADA)
Designated trainers
City Ledger
business travel
48. Some guests with reservations never arrive at the hotel.
Graveyard Shift
NR
No-shows
Building Cost Room Rate Formula
49. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Overstays
Registration Card
Early Arrivals
AARP Rate
50. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Day Shift
hub-and-spoke system
catchment area
niche