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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prepare a marketing plan for yourself
AARP Rate
Cancellations
European Plan
A good way to pursue a position in the hospitality industry
2. Lowest possible rate - many restrictions
AARP Rate
Out of Order Rooms (OOO)
Due Bank
pour/cost percentage
3. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Graveyard Shift
AARP Rate
catchment area
sales budget
4. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Out of Inventory Rooms (OOI)
Travel Agencies
Americans with Disabilities Act (ADA)
food cost percentage
5. Hotels have love-hate relationship
Mobil
Americans with Disabilities Act (ADA)
Travel Agencies
tourist menu
6. Preferred by most employees. From 7:30 am to 3:30 pm
Amenity Creep
Pick Up Equation
Day Shift
Catastrophe Plans
7. Employees who train employees
Designated trainers
volunteer tourism
nouvelle cuisine
Late Charges
8. Travel for business purposes
Late Charges
business travel
labor cost percentage
WI
9. The individual who verifies and balances guests' accounts
ASAE
NR
Day Shift
night auditor
10. A system that tracks guest room phone charges
contribution margin
RevPar
Call Accounting System
Dual Accounting
11. Generally repairable within a short amount of time - has a minor problem.
labor cost percentage
Pick Up Equation
association rate
Out of Order Rooms (OOO)
12. The full rate - without discounts - that one quotes as a room charge.
sous chef
Swing Shift
niche
Rack Rate
13. A market share based on each business receiving an equal share of the market
fair market share
leisure travel
labor cost percentage
mother sauces
14. ADR x Occupancy=Rev Par
Master Accounts
Merchant Discount Fees
REV PAR equation
mother sauces
15. Travel for family and friends - to see new areas
roux
City Ledger
association rate
leisure travel
16. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
ASAE
Day Rate Rooms
American Plan
17. Requires equal dollar amounts of charge and credits
Dual Accounting
Out of Order Rooms (OOO)
Elastic Market
Compensation in the hospitality industry
18. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
niche
nouvelle cuisine
What does RNA stand for?
daily report
19. The number of seats filled on a flight
AARP Rate
sous chef
Average Daily Rate
load factor
20. A plan to maximize guest and property safety in the event of a disaster
American Plan
What does RNA stand for?
Catastrophe Plans
Pick Up Equation
21. (labor costs/net sales)x100
Day Rate Rooms
perpetual inventory
labor cost percentage
Number of Folios
22. A running inventory that automatically updates itself
No-shows
corporate rate
perpetual inventory
weighted average
23. A cook who supervises food production and who reports to the executive chef; second in command
multiplier effect
Overstays
room divisions
sous chef
24. The average amount each group spends
volunteer tourism
average guest check
sales budget
room divisions
25. Walk-In
average guest check
WI
Courts and Reservations
tourist menu
26. Include room and all three meals. Used in Europe
Who did we steal Yield Management from?
Day Rate Rooms
Discounting
American Plan
27. From the hours of 11:30 pm to 7:30 am
association rate
rack rate
Graveyard Shift
Call Accounting System
28. American Society of Association Executives
Travel Agencies
sales budget
ASAE
Courts and Reservations
29. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
sustainable tourism
European Plan
NR
Merchant Discount Fees
30. Lower than corporate rate - used when booking association business
association rate
RevPar
labor cost percentage
weighted average
31. A financial plan detailing expected sales volume and sales revenue for a specified period of time
ecotourism
haute cuisine
pour/cost percentage
sales budget
32. Revenue earned per available room
No-shows
RevPar
Master Accounts
Swing Shift
33. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
labor cost percentage
Building Cost Room Rate Formula
daily report
34. The market share that a business actually receives
tourist menu
Registration Card
actual market share
hub-and-spoke system
35. Registered But Not Assigned
REV PAR equation
Who did we steal Yield Management from?
Designated trainers
What does RNA stand for?
36. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
No-shows
Average Daily Rate
Rate Cutting
AAA
37. Standard rate for everyone at a hotel
tourism
Compensation in the hospitality industry
pour/cost percentage
rack rate
38. Getting the room at a certain percentage off
Guest History Database
Discounting
cultural tourism
sales budget
39. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
Adjusted Room Count
Catastrophe Plans
No-shows
40. Guests who leave earlier than expected
Understay
European Plan
Elastic Market
Adjoining and Connecting Rooms
41. Diamond Ratings
Merchant Discount Fees
pour/cost percentage
AAA
No-shows
42. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Call Accounting System
Pick Up Equation
City Ledger
night auditor
43. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
Graveyard Shift
Cancellations
guest accounting module
44. Some guests with reservations never arrive at the hotel.
Inelastic Market
No-shows
tourism
AARP Rate
45. A specific share or slot of a certain market
niche
roux
Amenity Creep
cultural tourism
46. Every connecting room adjoins - but not every adjoining room connects
City Ledger
Adjoining and Connecting Rooms
labor cost percentage
load factor
47. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
volunteer tourism
ASAE
sales budget
Registration Card
48. Used at zoos - keeps special needs of one time visitors and includes local specialties
haute cuisine
leisure travel
volunteer tourism
tourist menu
49. The airlines
Who did we steal Yield Management from?
Registration Card
catchment area
corporate rate
50. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Registration Card
labor cost percentage
Rate Cutting
daily report