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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Early Arrivals
Call Accounting System
What does RNA stand for?
2. Registered But Not Assigned
nouvelle cuisine
haute cuisine
Franchising
What does RNA stand for?
3. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Amenity Creep
Discounting
Out of Inventory Rooms (OOI)
tourism
4. Represents the business travelers
perpetual inventory
actual market share
Inelastic Market
Who did we steal Yield Management from?
5. Key operating figure in menu engineering - determined by subtracting food cost from selling price
AAA
contribution margin
weighted average
Merchant Discount Fees
6. A report prepared each day to provide essential performance information for a particular property to its management
Pick Up Equation
daily report
Americans with Disabilities Act (ADA)
NR
7. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Guest History Database
Counterfeit Money
Amenity Creep
8. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
contribution margin
guest accounting module
food cost percentage
tourist menu
9. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
labor cost percentage
room divisions
Dual Accounting
daily report
10. Employees who train employees
Mobil
Designated trainers
Discounting
corporate rate
11. Travel for recreation or the promotion and arrangement of such travel
corporate rate
Pick Up Equation
fair market share
tourism
12. The average amount each group spends
Master Accounts
Job shadowing
average guest check
room divisions
13. Walk-In
load factor
weighted average
WI
cultural tourism
14. American Society of Association Executives
load factor
A good way to pursue a position in the hospitality industry
ASAE
Rate Cutting
15. Preferred by most employees. From 7:30 am to 3:30 pm
Extend Stay Hotels are also known as what?
Registration Card
Day Shift
Swing Shift
16. The individual who verifies and balances guests' accounts
tourist menu
Guest History Database
night auditor
Overstays
17. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
tourist menu
catchment area
Registration Card
ecotourism
18. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Number of Folios
American Plan
association rate
19. Following a worker to learn about his or her job
Compensation in the hospitality industry
Rate Cutting
sustainable tourism
Job shadowing
20. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
sustainable tourism
Travel Agencies
Extend Stay Hotels are also known as what?
21. Standard rate for everyone at a hotel
nouvelle cuisine
du jour menu
sous chef
rack rate
22. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
RevPar
hub-and-spoke system
Due Bank
23. Tourism with a consience
Out of Inventory Rooms (OOI)
nouvelle cuisine
ecotourism
guest accounting module
24. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
actual market share
Out of Inventory Rooms (OOI)
sales budget
25. Specific cultural evens and festivals
Extend Stay Hotels are also known as what?
Inelastic Market
cultural tourism
actual market share
26. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
du jour menu
labor cost percentage
Due Bank
Swing Shift
27. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
WI
Building Cost Room Rate Formula
No-shows
Average Daily Rate
28. All Suite hotels
Extend Stay Hotels are also known as what?
catchment area
hub-and-spoke system
nouvelle cuisine
29. The market share that a business actually receives
AAA
Extend Stay Hotels are also known as what?
Master Accounts
actual market share
30. Travel for family and friends - to see new areas
leisure travel
business travel
REV PAR equation
Job shadowing
31. Include room and all three meals. Used in Europe
American Plan
Day Rate Rooms
AAA
Day Shift
32. 'of the day'-chefs specials
tourism
pour/cost percentage
du jour menu
hub-and-spoke system
33. Hotels have love-hate relationship
A good way to pursue a position in the hospitality industry
Day Rate Rooms
Travel Agencies
labor cost percentage
34. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
pour/cost percentage
Pick Up Equation
Registration Card
average guest check
35. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Graveyard Shift
Master Accounts
Average Daily Rate
Cancellations
36. They would rather try the hotel desk than busier retail outlets.
ecotourism
Adjusted Room Count
Counterfeit Money
Out of Inventory Rooms (OOI)
37. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
mother sauces
Day Shift
hub-and-spoke system
38. Enables passengers to travel from one smaller city to another smaller city
Rate Cutting
Discounting
hub-and-spoke system
leisure travel
39. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
tourist menu
Mobil
volunteer tourism
Guest History Database
40. Lower than corporate rate - used when booking association business
Cancellations
leisure travel
association rate
A good way to pursue a position in the hospitality industry
41. 10-30% off the rack rate
Guest History Database
Elastic Market
REV PAR equation
corporate rate
42. A market share based on each business receiving an equal share of the market
fair market share
night auditor
Adjoining and Connecting Rooms
ASAE
43. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
RevPar
association rate
Number of Folios
ecotourism
44. Also known as the due back - difference returnable - U-owe-me's or the exchange
ASAE
room divisions
Counterfeit Money
Due Bank
45. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Elastic Market
RevPar
Out of Inventory Rooms (OOI)
46. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
weighted average
food cost percentage
nouvelle cuisine
rack rate
47. The number of seats filled on a flight
leisure travel
cultural tourism
Understay
load factor
48. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Adjusted Room Count
perpetual inventory
Due Bank
49. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
labor cost percentage
labor cost percentage
Out of Order Rooms (OOO)
50. Courts consider reservations to be legal contracts
Understay
NR
Cancellations
Courts and Reservations