Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (cost of drinks/sales of drinks)x100






2. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






3. Travel for business purposes






4. (labor costs/net sales)x100






5. A system that tracks guest room phone charges






6. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






7. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






8. Standard rate for everyone at a hotel






9. Used at zoos - keeps special needs of one time visitors and includes local specialties






10. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






11. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






12. ADR x Occupancy=Rev Par






13. Getting the room at a certain percentage off






14. From the hours of 11:30 pm to 7:30 am






15. Elaborate or artful cuisine - contemporary cuisine






16. 10-30% off the rack rate






17. Ecotourism combined with practical matter for policy makers






18. Requires equal dollar amounts of charge and credits






19. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






20. Enables passengers to travel from one smaller city to another smaller city






21. Protects both the guest and employee






22. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






23. The full rate - without discounts - that one quotes as a room charge.






24. Preferred by most employees. From 7:30 am to 3:30 pm






25. Key to indicating a hotels performance - dollar sales/number of rooms rented






26. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






27. Guests who cancel on the day of arrival






28. Travel for recreation or the promotion and arrangement of such travel






29. The average amount each group spends






30. Following a worker to learn about his or her job






31. Hotels have love-hate relationship






32. Registered But Not Assigned






33. Rooms available for occupancy may be closed the next day






34. Prepare a marketing plan for yourself






35. A market share based on each business receiving an equal share of the market






36. No reservation






37. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






38. They would rather try the hotel desk than busier retail outlets.






39. The individual who verifies and balances guests' accounts






40. Traveling cross country or abroad for purposes of volunteer work






41. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






42. The airlines






43. The market share that a business actually receives






44. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






45. Lower than corporate rate - used when booking association business






46. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






47. Lowest possible rate - many restrictions






48. A specific share or slot of a certain market






49. Diamond Ratings






50. Generally repairable within a short amount of time - has a minor problem.