Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotels have love-hate relationship






2. Used at zoos - keeps special needs of one time visitors and includes local specialties






3. Following a worker to learn about his or her job






4. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






5. Lower than corporate rate - used when booking association business






6. Every connecting room adjoins - but not every adjoining room connects






7. 10-30% off the rack rate






8. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






9. ADR x Occupancy=Rev Par






10. Courts consider reservations to be legal contracts






11. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






12. Travel for family and friends - to see new areas






13. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






14. A specific share or slot of a certain market






15. Travel for recreation or the promotion and arrangement of such travel






16. A running inventory that automatically updates itself






17. American Society of Association Executives






18. Ecotourism combined with practical matter for policy makers






19. From the hours of 11:30 pm to 7:30 am






20. The airlines






21. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






22. A paste for thickening sauces - made from equal parts of fat and flour






23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






24. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






25. A financial plan detailing expected sales volume and sales revenue for a specified period of time






26. Small ones are not even billed; they are erased with an allowance.






27. Requires equal dollar amounts of charge and credits






28. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






29. No reservation






30. Guest who stay past their scheduled departure time






31. Specific cultural evens and festivals






32. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






33. Travel for business purposes






34. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






35. The individual who verifies and balances guests' accounts






36. They would rather try the hotel desk than busier retail outlets.






37. 'of the day'-chefs specials






38. A report prepared each day to provide essential performance information for a particular property to its management






39. Star System






40. Employees who train employees






41. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






42. Also known as the due back - difference returnable - U-owe-me's or the exchange






43. (cost of drinks/sales of drinks)x100






44. Some guests with reservations never arrive at the hotel.






45. A market share based on each business receiving an equal share of the market






46. Preferred by most employees. From 7:30 am to 3:30 pm






47. (labor costs/net sales)x100






48. Guests who cancel on the day of arrival






49. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






50. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)