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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
No-shows
Americans with Disabilities Act (ADA)
cultural tourism
Early Arrivals
2. A specific share or slot of a certain market
Cancellations
niche
Out of Inventory Rooms (OOI)
Travel Agencies
3. Represents the business travelers
OS
Inelastic Market
Americans with Disabilities Act (ADA)
Late Charges
4. Revenue earned per available room
Pick Up Equation
RevPar
perpetual inventory
catchment area
5. Elaborate or artful cuisine - contemporary cuisine
pour/cost percentage
perpetual inventory
business travel
haute cuisine
6. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
niche
Late Charges
average guest check
guest accounting module
7. (labor costs/net sales)x100
catchment area
food cost percentage
labor cost percentage
Average Daily Rate
8. The market share that a business actually receives
NR
nouvelle cuisine
City Ledger
actual market share
9. A plan to maximize guest and property safety in the event of a disaster
labor cost percentage
Courts and Reservations
Catastrophe Plans
Guest History Database
10. Enables passengers to travel from one smaller city to another smaller city
multiplier effect
Day Shift
Who did we steal Yield Management from?
hub-and-spoke system
11. 10-30% off the rack rate
load factor
Understay
corporate rate
Out of Order Rooms (OOO)
12. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
AARP Rate
European Plan
Late Charges
Understay
13. From the hours of 11:30 pm to 7:30 am
No-shows
Overstays
Graveyard Shift
Cancellations
14. The airlines
Inelastic Market
Day Shift
Who did we steal Yield Management from?
sous chef
15. Possible to exceed 100% occupancy
Out of Inventory Rooms (OOI)
Day Rate Rooms
guest accounting module
weighted average
16. Guests who cancel on the day of arrival
Cancellations
OS
ecotourism
sous chef
17. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
Rack Rate
AAA
Day Rate Rooms
18. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Number of Folios
guest accounting module
Early Arrivals
19. Star System
hub-and-spoke system
Mobil
European Plan
AARP Rate
20. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
No-shows
Day Shift
Late Charges
21. Prepare a marketing plan for yourself
WI
sales budget
A good way to pursue a position in the hospitality industry
guest accounting module
22. Employees who train employees
guest accounting module
Designated trainers
Average Daily Rate
Discounting
23. Guest who stay past their scheduled departure time
City Ledger
Out of Inventory Rooms (OOI)
Overstays
Americans with Disabilities Act (ADA)
24. Walk-In
business travel
contribution margin
OS
WI
25. A running inventory that automatically updates itself
sous chef
tourism
perpetual inventory
Compensation in the hospitality industry
26. The number of seats filled on a flight
Guest History Database
Catastrophe Plans
AARP Rate
load factor
27. A market share based on each business receiving an equal share of the market
leisure travel
haute cuisine
fair market share
Adjoining and Connecting Rooms
28. (cost of drinks/sales of drinks)x100
Cancellations
Pick Up Equation
Day Rate Rooms
pour/cost percentage
29. Getting the room at a certain percentage off
Rate Cutting
Discounting
Amenity Creep
labor cost percentage
30. No reservation
Late Charges
NR
Out of Order Rooms (OOO)
REV PAR equation
31. Also known as the due back - difference returnable - U-owe-me's or the exchange
mother sauces
business travel
Due Bank
contribution margin
32. Traveling cross country or abroad for purposes of volunteer work
weighted average
Discounting
volunteer tourism
RevPar
33. Specific cultural evens and festivals
perpetual inventory
cultural tourism
catchment area
AARP Rate
34. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
load factor
American Plan
Graveyard Shift
35. Hotels have love-hate relationship
Counterfeit Money
What does RNA stand for?
Rack Rate
Travel Agencies
36. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
load factor
Pick Up Equation
corporate rate
roux
37. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
niche
AAA
hub-and-spoke system
38. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Graveyard Shift
Amenity Creep
Catastrophe Plans
food cost percentage
39. Lowest possible rate - many restrictions
actual market share
AARP Rate
labor cost percentage
American Plan
40. A paste for thickening sauces - made from equal parts of fat and flour
A good way to pursue a position in the hospitality industry
roux
food cost percentage
Number of Folios
41. They would rather try the hotel desk than busier retail outlets.
Overstays
Counterfeit Money
Mobil
Who did we steal Yield Management from?
42. Rooms available for occupancy may be closed the next day
rack rate
Adjusted Room Count
Day Rate Rooms
night auditor
43. Registered But Not Assigned
What does RNA stand for?
actual market share
cultural tourism
leisure travel
44. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Americans with Disabilities Act (ADA)
food cost percentage
Dual Accounting
Courts and Reservations
45. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
WI
nouvelle cuisine
Franchising
guest accounting module
46. The individual who verifies and balances guests' accounts
REV PAR equation
Cancellations
Dual Accounting
night auditor
47. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Extend Stay Hotels are also known as what?
average guest check
Overstays
48. A system that tracks guest room phone charges
Cancellations
roux
Compensation in the hospitality industry
Call Accounting System
49. Used at zoos - keeps special needs of one time visitors and includes local specialties
Dual Accounting
Courts and Reservations
sous chef
tourist menu
50. American Society of Association Executives
Rack Rate
cultural tourism
weighted average
ASAE