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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Getting the room at a certain percentage off
Early Arrivals
Discounting
Day Rate Rooms
A good way to pursue a position in the hospitality industry
2. Travel for business purposes
night auditor
labor cost percentage
Number of Folios
business travel
3. Registered But Not Assigned
Extend Stay Hotels are also known as what?
tourist menu
What does RNA stand for?
rack rate
4. Guest who stay past their scheduled departure time
Overstays
Travel Agencies
REV PAR equation
Registration Card
5. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
labor cost percentage
Guest History Database
OS
What does RNA stand for?
6. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Guest History Database
contribution margin
multiplier effect
A good way to pursue a position in the hospitality industry
7. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Courts and Reservations
sustainable tourism
RevPar
8. A cook who supervises food production and who reports to the executive chef; second in command
Amenity Creep
WI
sous chef
labor cost percentage
9. Employees who train employees
Discounting
room divisions
Designated trainers
daily report
10. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
daily report
nouvelle cuisine
labor cost percentage
A good way to pursue a position in the hospitality industry
11. Represents the leisure travelers and tourists
catchment area
WI
Elastic Market
Adjusted Room Count
12. From the hours of 11:30 pm to 7:30 am
Adjoining and Connecting Rooms
Graveyard Shift
multiplier effect
business travel
13. ADR x Occupancy=Rev Par
Rate Cutting
REV PAR equation
rack rate
Compensation in the hospitality industry
14. Guests who leave earlier than expected
Understay
food cost percentage
sous chef
roux
15. (cost of drinks/sales of drinks)x100
Dual Accounting
pour/cost percentage
rack rate
multiplier effect
16. Enables passengers to travel from one smaller city to another smaller city
corporate rate
hub-and-spoke system
Building Cost Room Rate Formula
American Plan
17. Travel for recreation or the promotion and arrangement of such travel
Average Daily Rate
tourism
ASAE
night auditor
18. The individual who verifies and balances guests' accounts
Swing Shift
guest accounting module
Late Charges
night auditor
19. Bechamel - espagnole - hollandaise - tomato - veloute
niche
mother sauces
Day Rate Rooms
Swing Shift
20. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
City Ledger
ecotourism
room divisions
association rate
21. Small ones are not even billed; they are erased with an allowance.
Late Charges
haute cuisine
guest accounting module
Elastic Market
22. The number of seats filled on a flight
European Plan
load factor
Courts and Reservations
Average Daily Rate
23. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
contribution margin
Adjoining and Connecting Rooms
multiplier effect
Catastrophe Plans
24. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
load factor
Registration Card
roux
Out of Inventory Rooms (OOI)
25. Is mostly related to location and size of the facility
room divisions
Compensation in the hospitality industry
hub-and-spoke system
Who did we steal Yield Management from?
26. Guests who cancel on the day of arrival
ASAE
Cancellations
A good way to pursue a position in the hospitality industry
contribution margin
27. From the hours of 3:30 pm to 11:30 pm
Number of Folios
Swing Shift
European Plan
What does RNA stand for?
28. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
average guest check
Number of Folios
rack rate
association rate
29. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
sustainable tourism
actual market share
Franchising
30. Prepare a marketing plan for yourself
Out of Inventory Rooms (OOI)
business travel
A good way to pursue a position in the hospitality industry
mother sauces
31. Tourism with a consience
mother sauces
niche
ecotourism
nouvelle cuisine
32. A specific share or slot of a certain market
business travel
load factor
Franchising
niche
33. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
Catastrophe Plans
volunteer tourism
Out of Inventory Rooms (OOI)
34. Standard rate for everyone at a hotel
Graveyard Shift
rack rate
Pick Up Equation
weighted average
35. Also known as the due back - difference returnable - U-owe-me's or the exchange
night auditor
Due Bank
Extend Stay Hotels are also known as what?
business travel
36. A paste for thickening sauces - made from equal parts of fat and flour
Compensation in the hospitality industry
roux
No-shows
Rate Cutting
37. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
pour/cost percentage
guest accounting module
hub-and-spoke system
WI
38. Protects both the guest and employee
Building Cost Room Rate Formula
Americans with Disabilities Act (ADA)
Adjusted Room Count
Rack Rate
39. Possible to exceed 100% occupancy
Day Rate Rooms
pour/cost percentage
REV PAR equation
guest accounting module
40. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Registration Card
What does RNA stand for?
Day Rate Rooms
41. Rooms available for occupancy may be closed the next day
du jour menu
actual market share
Adjusted Room Count
Registration Card
42. Hotels have love-hate relationship
Travel Agencies
niche
NR
Call Accounting System
43. 'of the day'-chefs specials
du jour menu
Guest History Database
load factor
RevPar
44. Preferred by most employees. From 7:30 am to 3:30 pm
tourism
leisure travel
daily report
Day Shift
45. Following a worker to learn about his or her job
Pick Up Equation
daily report
Job shadowing
Catastrophe Plans
46. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
guest accounting module
Amenity Creep
perpetual inventory
Rate Cutting
47. Specific cultural evens and festivals
Rack Rate
labor cost percentage
cultural tourism
labor cost percentage
48. Ecotourism combined with practical matter for policy makers
Registration Card
sustainable tourism
average guest check
NR
49. Represents the business travelers
Inelastic Market
perpetual inventory
Cancellations
Late Charges
50. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
cultural tourism
Overstays
Job shadowing