Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The full rate - without discounts - that one quotes as a room charge.






2. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






3. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






4. Guest who stay past their scheduled departure time






5. Getting the room at a certain percentage off






6. Travel for family and friends - to see new areas






7. Walk-In






8. Standard rate for everyone at a hotel






9. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






10. Is mostly related to location and size of the facility






11. Revenue earned per available room






12. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






13. ADR x Occupancy=Rev Par






14. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






15. Off-the-street






16. Lower than corporate rate - used when booking association business






17. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






18. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






19. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






20. The average amount each group spends






21. From the hours of 11:30 pm to 7:30 am






22. The number of seats filled on a flight






23. Registered But Not Assigned






24. Bechamel - espagnole - hollandaise - tomato - veloute






25. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






26. All Suite hotels






27. A system that tracks guest room phone charges






28. 'of the day'-chefs specials






29. Every connecting room adjoins - but not every adjoining room connects






30. Following a worker to learn about his or her job






31. Key to indicating a hotels performance - dollar sales/number of rooms rented






32. Represents the leisure travelers and tourists






33. Ecotourism combined with practical matter for policy makers






34. Star System






35. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






36. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






37. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






38. Elaborate or artful cuisine - contemporary cuisine






39. Lowest possible rate - many restrictions






40. 10-30% off the rack rate






41. A report prepared each day to provide essential performance information for a particular property to its management






42. Diamond Ratings






43. A plan to maximize guest and property safety in the event of a disaster






44. Guests who leave earlier than expected






45. Protects both the guest and employee






46. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






47. Employees who train employees






48. Some guests with reservations never arrive at the hotel.






49. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






50. Represents the business travelers