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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A market share based on each business receiving an equal share of the market
REV PAR equation
load factor
Overstays
fair market share
2. Used at zoos - keeps special needs of one time visitors and includes local specialties
weighted average
REV PAR equation
AARP Rate
tourist menu
3. Diamond Ratings
AAA
corporate rate
Day Shift
Extend Stay Hotels are also known as what?
4. Requires equal dollar amounts of charge and credits
sales budget
Dual Accounting
daily report
Amenity Creep
5. A system that tracks guest room phone charges
Call Accounting System
catchment area
Pick Up Equation
NR
6. Is mostly related to location and size of the facility
Compensation in the hospitality industry
contribution margin
perpetual inventory
sales budget
7. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
rack rate
tourism
Franchising
Compensation in the hospitality industry
8. Protects both the guest and employee
Americans with Disabilities Act (ADA)
tourism
hub-and-spoke system
contribution margin
9. The number of seats filled on a flight
Early Arrivals
RevPar
load factor
OS
10. A cook who supervises food production and who reports to the executive chef; second in command
Elastic Market
sous chef
Call Accounting System
Swing Shift
11. The market share that a business actually receives
sustainable tourism
actual market share
Number of Folios
Elastic Market
12. Travel for business purposes
business travel
Mobil
OS
actual market share
13. Elaborate or artful cuisine - contemporary cuisine
What does RNA stand for?
haute cuisine
mother sauces
American Plan
14. A paste for thickening sauces - made from equal parts of fat and flour
hub-and-spoke system
REV PAR equation
roux
Adjusted Room Count
15. Key to indicating a hotels performance - dollar sales/number of rooms rented
contribution margin
Average Daily Rate
Due Bank
A good way to pursue a position in the hospitality industry
16. Revenue earned per available room
Extend Stay Hotels are also known as what?
fair market share
leisure travel
RevPar
17. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Inelastic Market
Mobil
Job shadowing
18. Lowest possible rate - many restrictions
AARP Rate
ASAE
Guest History Database
Inelastic Market
19. Every connecting room adjoins - but not every adjoining room connects
Due Bank
Day Rate Rooms
sustainable tourism
Adjoining and Connecting Rooms
20. Hotels have love-hate relationship
Travel Agencies
du jour menu
Courts and Reservations
leisure travel
21. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Compensation in the hospitality industry
Franchising
Courts and Reservations
22. Generally repairable within a short amount of time - has a minor problem.
Master Accounts
Guest History Database
mother sauces
Out of Order Rooms (OOO)
23. Tourism with a consience
Americans with Disabilities Act (ADA)
Call Accounting System
ecotourism
Overstays
24. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Merchant Discount Fees
fair market share
catchment area
WI
25. The airlines
Day Rate Rooms
Who did we steal Yield Management from?
du jour menu
Merchant Discount Fees
26. They would rather try the hotel desk than busier retail outlets.
Swing Shift
Counterfeit Money
volunteer tourism
association rate
27. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Number of Folios
corporate rate
sustainable tourism
Merchant Discount Fees
28. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
contribution margin
Out of Inventory Rooms (OOI)
sales budget
fair market share
29. Employees who train employees
Overstays
hub-and-spoke system
Extend Stay Hotels are also known as what?
Designated trainers
30. Some guests with reservations never arrive at the hotel.
OS
room divisions
No-shows
WI
31. A running inventory that automatically updates itself
business travel
REV PAR equation
volunteer tourism
perpetual inventory
32. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
weighted average
pour/cost percentage
nouvelle cuisine
33. Lower than corporate rate - used when booking association business
Courts and Reservations
tourism
association rate
Compensation in the hospitality industry
34. Standard rate for everyone at a hotel
Extend Stay Hotels are also known as what?
rack rate
tourism
guest accounting module
35. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Pick Up Equation
OS
contribution margin
multiplier effect
36. Off-the-street
OS
daily report
niche
Designated trainers
37. Possible to exceed 100% occupancy
Master Accounts
REV PAR equation
Day Rate Rooms
night auditor
38. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Designated trainers
Catastrophe Plans
mother sauces
guest accounting module
39. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
leisure travel
European Plan
Guest History Database
Out of Inventory Rooms (OOI)
40. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
AARP Rate
business travel
mother sauces
41. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
corporate rate
room divisions
Out of Order Rooms (OOO)
42. Represents the leisure travelers and tourists
Rate Cutting
Franchising
Elastic Market
Due Bank
43. The average amount each group spends
average guest check
Pick Up Equation
Franchising
contribution margin
44. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
nouvelle cuisine
load factor
Inelastic Market
Early Arrivals
45. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
tourist menu
City Ledger
Number of Folios
Courts and Reservations
46. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Rack Rate
Travel Agencies
Call Accounting System
Registration Card
47. 'of the day'-chefs specials
Swing Shift
du jour menu
nouvelle cuisine
Master Accounts
48. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Travel Agencies
Pick Up Equation
haute cuisine
Who did we steal Yield Management from?
49. The individual who verifies and balances guests' accounts
night auditor
du jour menu
Number of Folios
Discounting
50. American Society of Association Executives
multiplier effect
ASAE
catchment area
Day Rate Rooms