Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






2. Star System






3. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






4. The full rate - without discounts - that one quotes as a room charge.






5. Elaborate or artful cuisine - contemporary cuisine






6. Off-the-street






7. A financial plan detailing expected sales volume and sales revenue for a specified period of time






8. Traveling cross country or abroad for purposes of volunteer work






9. A report prepared each day to provide essential performance information for a particular property to its management






10. Guests who cancel on the day of arrival






11. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






12. All Suite hotels






13. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






14. A market share based on each business receiving an equal share of the market






15. Requires equal dollar amounts of charge and credits






16. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






17. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






18. Following a worker to learn about his or her job






19. Lower than corporate rate - used when booking association business






20. No reservation






21. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






22. Also known as the due back - difference returnable - U-owe-me's or the exchange






23. Diamond Ratings






24. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






25. The average amount each group spends






26. Protects both the guest and employee






27. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






28. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






29. The individual who verifies and balances guests' accounts






30. ADR x Occupancy=Rev Par






31. Preferred by most employees. From 7:30 am to 3:30 pm






32. Rooms available for occupancy may be closed the next day






33. A plan to maximize guest and property safety in the event of a disaster






34. From the hours of 3:30 pm to 11:30 pm






35. A system that tracks guest room phone charges






36. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






37. Every connecting room adjoins - but not every adjoining room connects






38. 'of the day'-chefs specials






39. Travel for family and friends - to see new areas






40. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






41. Standard rate for everyone at a hotel






42. Employees who train employees






43. Enables passengers to travel from one smaller city to another smaller city






44. Revenue earned per available room






45. The airlines






46. Is mostly related to location and size of the facility






47. Generally repairable within a short amount of time - has a minor problem.






48. Key to indicating a hotels performance - dollar sales/number of rooms rented






49. Used at zoos - keeps special needs of one time visitors and includes local specialties






50. Guests who leave earlier than expected