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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available for occupancy may be closed the next day
tourist menu
Pick Up Equation
Adjusted Room Count
load factor
2. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
European Plan
pour/cost percentage
labor cost percentage
3. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Courts and Reservations
Designated trainers
Out of Inventory Rooms (OOI)
Merchant Discount Fees
4. Hotels have love-hate relationship
Extend Stay Hotels are also known as what?
hub-and-spoke system
Adjusted Room Count
Travel Agencies
5. Preferred by most employees. From 7:30 am to 3:30 pm
guest accounting module
fair market share
Day Shift
Swing Shift
6. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
What does RNA stand for?
Courts and Reservations
Franchising
room divisions
7. 'of the day'-chefs specials
du jour menu
room divisions
corporate rate
Franchising
8. Also known as the due back - difference returnable - U-owe-me's or the exchange
City Ledger
average guest check
Out of Order Rooms (OOO)
Due Bank
9. Key operating figure in menu engineering - determined by subtracting food cost from selling price
volunteer tourism
contribution margin
AARP Rate
sous chef
10. 10-30% off the rack rate
corporate rate
Compensation in the hospitality industry
nouvelle cuisine
Who did we steal Yield Management from?
11. Walk-In
night auditor
City Ledger
roux
WI
12. Lowest possible rate - many restrictions
load factor
NR
AARP Rate
Day Shift
13. From the hours of 3:30 pm to 11:30 pm
Number of Folios
Job shadowing
du jour menu
Swing Shift
14. Employees who train employees
actual market share
average guest check
Designated trainers
Amenity Creep
15. A report prepared each day to provide essential performance information for a particular property to its management
nouvelle cuisine
Due Bank
Adjusted Room Count
daily report
16. Registered But Not Assigned
food cost percentage
AAA
What does RNA stand for?
niche
17. They would rather try the hotel desk than busier retail outlets.
actual market share
Merchant Discount Fees
Counterfeit Money
Registration Card
18. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Compensation in the hospitality industry
Franchising
Mobil
19. Guests who cancel on the day of arrival
corporate rate
Mobil
average guest check
Cancellations
20. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
haute cuisine
Amenity Creep
American Plan
21. No reservation
American Plan
Mobil
Average Daily Rate
NR
22. The number of seats filled on a flight
room divisions
American Plan
load factor
Designated trainers
23. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
European Plan
Rack Rate
AAA
Master Accounts
24. Ecotourism combined with practical matter for policy makers
ASAE
sustainable tourism
tourism
guest accounting module
25. Travel for business purposes
nouvelle cuisine
fair market share
business travel
Out of Order Rooms (OOO)
26. Following a worker to learn about his or her job
labor cost percentage
Pick Up Equation
American Plan
Job shadowing
27. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Due Bank
weighted average
AARP Rate
Adjusted Room Count
28. Traveling cross country or abroad for purposes of volunteer work
Day Shift
volunteer tourism
AAA
association rate
29. From the hours of 11:30 pm to 7:30 am
rack rate
nouvelle cuisine
Graveyard Shift
AAA
30. Prepare a marketing plan for yourself
Designated trainers
City Ledger
A good way to pursue a position in the hospitality industry
association rate
31. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
perpetual inventory
Guest History Database
City Ledger
room divisions
32. Star System
Building Cost Room Rate Formula
Mobil
City Ledger
labor cost percentage
33. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
Number of Folios
Graveyard Shift
perpetual inventory
34. Guest who stay past their scheduled departure time
labor cost percentage
Overstays
mother sauces
roux
35. ADR x Occupancy=Rev Par
REV PAR equation
Swing Shift
AARP Rate
Overstays
36. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
haute cuisine
Adjusted Room Count
Out of Order Rooms (OOO)
37. Used at zoos - keeps special needs of one time visitors and includes local specialties
Travel Agencies
Inelastic Market
tourist menu
pour/cost percentage
38. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
weighted average
Registration Card
Call Accounting System
Master Accounts
39. Tourism with a consience
Day Rate Rooms
Swing Shift
ecotourism
du jour menu
40. A cook who supervises food production and who reports to the executive chef; second in command
corporate rate
sous chef
Graveyard Shift
Americans with Disabilities Act (ADA)
41. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Catastrophe Plans
Out of Order Rooms (OOO)
Early Arrivals
NR
42. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Swing Shift
Due Bank
Rate Cutting
REV PAR equation
43. Small ones are not even billed; they are erased with an allowance.
Registration Card
Graveyard Shift
Late Charges
Who did we steal Yield Management from?
44. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Franchising
Designated trainers
weighted average
45. All Suite hotels
Extend Stay Hotels are also known as what?
OS
nouvelle cuisine
hub-and-spoke system
46. A paste for thickening sauces - made from equal parts of fat and flour
night auditor
roux
A good way to pursue a position in the hospitality industry
Dual Accounting
47. American Society of Association Executives
ASAE
Inelastic Market
Understay
niche
48. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
daily report
Dual Accounting
Rate Cutting
49. The full rate - without discounts - that one quotes as a room charge.
leisure travel
Mobil
Rack Rate
Cancellations
50. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Cancellations
Due Bank
Day Shift