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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small ones are not even billed; they are erased with an allowance.
Extend Stay Hotels are also known as what?
roux
Discounting
Late Charges
2. Star System
Counterfeit Money
Building Cost Room Rate Formula
Mobil
sous chef
3. Key to indicating a hotels performance - dollar sales/number of rooms rented
Compensation in the hospitality industry
Rate Cutting
Average Daily Rate
Job shadowing
4. Lower than corporate rate - used when booking association business
NR
Due Bank
Guest History Database
association rate
5. Lowest possible rate - many restrictions
Inelastic Market
Master Accounts
AARP Rate
du jour menu
6. No reservation
Amenity Creep
Understay
roux
NR
7. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Cancellations
daily report
rack rate
Out of Inventory Rooms (OOI)
8. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Courts and Reservations
Rack Rate
sales budget
food cost percentage
9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
average guest check
catchment area
Who did we steal Yield Management from?
labor cost percentage
10. Registered But Not Assigned
Designated trainers
Travel Agencies
What does RNA stand for?
Graveyard Shift
11. 'of the day'-chefs specials
Swing Shift
du jour menu
catchment area
AARP Rate
12. Guests who cancel on the day of arrival
Americans with Disabilities Act (ADA)
guest accounting module
Counterfeit Money
Cancellations
13. The individual who verifies and balances guests' accounts
night auditor
tourist menu
ASAE
tourism
14. Guest who stay past their scheduled departure time
cultural tourism
Overstays
Number of Folios
Registration Card
15. Traveling cross country or abroad for purposes of volunteer work
Master Accounts
labor cost percentage
volunteer tourism
rack rate
16. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
AAA
labor cost percentage
Due Bank
REV PAR equation
17. Used at zoos - keeps special needs of one time visitors and includes local specialties
multiplier effect
tourist menu
Compensation in the hospitality industry
Designated trainers
18. (labor costs/net sales)x100
tourist menu
Adjusted Room Count
labor cost percentage
average guest check
19. Enables passengers to travel from one smaller city to another smaller city
Understay
hub-and-spoke system
Overstays
Registration Card
20. Revenue earned per available room
Courts and Reservations
RevPar
Mobil
Registration Card
21. Rooms available for occupancy may be closed the next day
European Plan
Building Cost Room Rate Formula
Adjusted Room Count
tourist menu
22. Include room and all three meals. Used in Europe
sales budget
OS
Americans with Disabilities Act (ADA)
American Plan
23. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Day Shift
Mobil
WI
City Ledger
24. Ecotourism combined with practical matter for policy makers
multiplier effect
sustainable tourism
room divisions
Catastrophe Plans
25. Preferred by most employees. From 7:30 am to 3:30 pm
AAA
Elastic Market
Day Shift
Counterfeit Money
26. From the hours of 3:30 pm to 11:30 pm
volunteer tourism
Adjoining and Connecting Rooms
rack rate
Swing Shift
27. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
tourist menu
cultural tourism
Merchant Discount Fees
Extend Stay Hotels are also known as what?
28. A specific share or slot of a certain market
REV PAR equation
tourism
niche
Counterfeit Money
29. Guests who leave earlier than expected
business travel
Understay
Out of Inventory Rooms (OOI)
ASAE
30. The market share that a business actually receives
actual market share
Dual Accounting
Building Cost Room Rate Formula
Rack Rate
31. Requires equal dollar amounts of charge and credits
food cost percentage
Dual Accounting
nouvelle cuisine
No-shows
32. The airlines
Out of Inventory Rooms (OOI)
OS
Who did we steal Yield Management from?
labor cost percentage
33. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
contribution margin
Franchising
American Plan
multiplier effect
34. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
association rate
tourism
weighted average
RevPar
35. The average amount each group spends
night auditor
business travel
Understay
average guest check
36. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Discounting
Amenity Creep
food cost percentage
business travel
37. Standard rate for everyone at a hotel
perpetual inventory
rack rate
load factor
pour/cost percentage
38. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Rack Rate
ASAE
load factor
Number of Folios
39. Represents the business travelers
daily report
Out of Order Rooms (OOO)
Inelastic Market
multiplier effect
40. They would rather try the hotel desk than busier retail outlets.
Overstays
guest accounting module
Counterfeit Money
sustainable tourism
41. Prepare a marketing plan for yourself
Master Accounts
room divisions
A good way to pursue a position in the hospitality industry
Merchant Discount Fees
42. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Extend Stay Hotels are also known as what?
guest accounting module
Amenity Creep
Pick Up Equation
43. A cook who supervises food production and who reports to the executive chef; second in command
Building Cost Room Rate Formula
sous chef
Understay
perpetual inventory
44. 10-30% off the rack rate
guest accounting module
Inelastic Market
corporate rate
Adjusted Room Count
45. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
A good way to pursue a position in the hospitality industry
Courts and Reservations
Job shadowing
Early Arrivals
46. Off-the-street
Swing Shift
OS
WI
AAA
47. The number of seats filled on a flight
labor cost percentage
tourism
Pick Up Equation
load factor
48. A running inventory that automatically updates itself
Dual Accounting
corporate rate
perpetual inventory
Courts and Reservations
49. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
sales budget
Number of Folios
Building Cost Room Rate Formula
labor cost percentage
50. From the hours of 11:30 pm to 7:30 am
night auditor
Graveyard Shift
business travel
Courts and Reservations