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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
European Plan
actual market share
What does RNA stand for?
2. Diamond Ratings
Travel Agencies
Number of Folios
AAA
sales budget
3. Guests who cancel on the day of arrival
Cancellations
roux
sales budget
Graveyard Shift
4. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
rack rate
nouvelle cuisine
labor cost percentage
5. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
labor cost percentage
food cost percentage
Adjusted Room Count
6. Elaborate or artful cuisine - contemporary cuisine
night auditor
AARP Rate
Late Charges
haute cuisine
7. Prepare a marketing plan for yourself
Dual Accounting
RevPar
A good way to pursue a position in the hospitality industry
Building Cost Room Rate Formula
8. Getting the room at a certain percentage off
American Plan
Day Shift
Discounting
Elastic Market
9. Bechamel - espagnole - hollandaise - tomato - veloute
Out of Order Rooms (OOO)
mother sauces
A good way to pursue a position in the hospitality industry
Franchising
10. All Suite hotels
What does RNA stand for?
room divisions
Swing Shift
Extend Stay Hotels are also known as what?
11. (cost of drinks/sales of drinks)x100
Amenity Creep
Understay
multiplier effect
pour/cost percentage
12. Travel for recreation or the promotion and arrangement of such travel
tourism
Adjoining and Connecting Rooms
Building Cost Room Rate Formula
mother sauces
13. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Franchising
Out of Inventory Rooms (OOI)
business travel
Dual Accounting
14. Protects both the guest and employee
Rack Rate
Americans with Disabilities Act (ADA)
Travel Agencies
multiplier effect
15. Employees who train employees
Mobil
Building Cost Room Rate Formula
Designated trainers
Understay
16. Ecotourism combined with practical matter for policy makers
weighted average
tourism
Adjusted Room Count
sustainable tourism
17. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
Americans with Disabilities Act (ADA)
daily report
volunteer tourism
18. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Building Cost Room Rate Formula
haute cuisine
Amenity Creep
niche
19. Some guests with reservations never arrive at the hotel.
Call Accounting System
No-shows
corporate rate
Who did we steal Yield Management from?
20. Requires equal dollar amounts of charge and credits
Day Shift
Dual Accounting
multiplier effect
Early Arrivals
21. Represents the leisure travelers and tourists
average guest check
Average Daily Rate
Franchising
Elastic Market
22. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
roux
fair market share
Merchant Discount Fees
23. A report prepared each day to provide essential performance information for a particular property to its management
Elastic Market
Swing Shift
daily report
Average Daily Rate
24. A system that tracks guest room phone charges
Call Accounting System
Designated trainers
fair market share
Master Accounts
25. Guest who stay past their scheduled departure time
American Plan
Catastrophe Plans
Building Cost Room Rate Formula
Overstays
26. A specific share or slot of a certain market
Americans with Disabilities Act (ADA)
niche
Extend Stay Hotels are also known as what?
Late Charges
27. ADR x Occupancy=Rev Par
REV PAR equation
multiplier effect
Out of Order Rooms (OOO)
Travel Agencies
28. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
City Ledger
Building Cost Room Rate Formula
Adjusted Room Count
A good way to pursue a position in the hospitality industry
29. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
AARP Rate
rack rate
A good way to pursue a position in the hospitality industry
30. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Day Shift
No-shows
WI
31. No reservation
Adjusted Room Count
hub-and-spoke system
Day Shift
NR
32. A running inventory that automatically updates itself
Rate Cutting
perpetual inventory
pour/cost percentage
load factor
33. Possible to exceed 100% occupancy
pour/cost percentage
du jour menu
cultural tourism
Day Rate Rooms
34. Guests who leave earlier than expected
REV PAR equation
Understay
Number of Folios
A good way to pursue a position in the hospitality industry
35. Represents the business travelers
Rate Cutting
du jour menu
Inelastic Market
Extend Stay Hotels are also known as what?
36. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Cancellations
Catastrophe Plans
rack rate
37. Star System
Mobil
tourism
nouvelle cuisine
Graveyard Shift
38. Lower than corporate rate - used when booking association business
association rate
volunteer tourism
Americans with Disabilities Act (ADA)
du jour menu
39. They would rather try the hotel desk than busier retail outlets.
contribution margin
pour/cost percentage
corporate rate
Counterfeit Money
40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
OS
Number of Folios
hub-and-spoke system
Adjoining and Connecting Rooms
41. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Day Shift
room divisions
Due Bank
cultural tourism
42. A paste for thickening sauces - made from equal parts of fat and flour
nouvelle cuisine
Call Accounting System
roux
European Plan
43. Include room and all three meals. Used in Europe
Early Arrivals
Average Daily Rate
Travel Agencies
American Plan
44. Tourism with a consience
daily report
NR
ecotourism
Average Daily Rate
45. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Day Rate Rooms
Guest History Database
Counterfeit Money
sustainable tourism
46. Off-the-street
ecotourism
OS
Who did we steal Yield Management from?
WI
47. From the hours of 11:30 pm to 7:30 am
Travel Agencies
Graveyard Shift
actual market share
City Ledger
48. Also known as the due back - difference returnable - U-owe-me's or the exchange
guest accounting module
actual market share
Due Bank
Master Accounts
49. The airlines
AAA
sales budget
perpetual inventory
Who did we steal Yield Management from?
50. Rooms available for occupancy may be closed the next day
Inelastic Market
Adjusted Room Count
No-shows
night auditor