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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Guest History Database
Number of Folios
rack rate
pour/cost percentage
2. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Compensation in the hospitality industry
rack rate
average guest check
3. Prepare a marketing plan for yourself
Compensation in the hospitality industry
A good way to pursue a position in the hospitality industry
night auditor
Building Cost Room Rate Formula
4. Specific cultural evens and festivals
business travel
cultural tourism
sustainable tourism
fair market share
5. A report prepared each day to provide essential performance information for a particular property to its management
average guest check
A good way to pursue a position in the hospitality industry
daily report
mother sauces
6. Employees who train employees
RevPar
Designated trainers
ecotourism
multiplier effect
7. Include room and all three meals. Used in Europe
night auditor
American Plan
Who did we steal Yield Management from?
corporate rate
8. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
What does RNA stand for?
Designated trainers
niche
Rate Cutting
9. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Inelastic Market
sustainable tourism
weighted average
Out of Inventory Rooms (OOI)
10. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
Counterfeit Money
Number of Folios
Out of Inventory Rooms (OOI)
11. They would rather try the hotel desk than busier retail outlets.
actual market share
Counterfeit Money
hub-and-spoke system
Average Daily Rate
12. The number of seats filled on a flight
business travel
Overstays
load factor
niche
13. A market share based on each business receiving an equal share of the market
REV PAR equation
labor cost percentage
Discounting
fair market share
14. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
OS
cultural tourism
sous chef
15. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
Americans with Disabilities Act (ADA)
Average Daily Rate
pour/cost percentage
16. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
niche
mother sauces
Early Arrivals
17. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
ASAE
Overstays
multiplier effect
mother sauces
18. Travel for family and friends - to see new areas
night auditor
ASAE
ecotourism
leisure travel
19. Lower than corporate rate - used when booking association business
Amenity Creep
du jour menu
association rate
hub-and-spoke system
20. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Franchising
Master Accounts
Catastrophe Plans
21. A plan to maximize guest and property safety in the event of a disaster
multiplier effect
Catastrophe Plans
Amenity Creep
Call Accounting System
22. Enables passengers to travel from one smaller city to another smaller city
night auditor
hub-and-spoke system
Dual Accounting
fair market share
23. A cook who supervises food production and who reports to the executive chef; second in command
room divisions
sous chef
What does RNA stand for?
Adjusted Room Count
24. Guest who stay past their scheduled departure time
Guest History Database
Call Accounting System
Overstays
Discounting
25. Every connecting room adjoins - but not every adjoining room connects
ecotourism
Adjoining and Connecting Rooms
No-shows
AAA
26. Traveling cross country or abroad for purposes of volunteer work
tourism
Early Arrivals
ecotourism
volunteer tourism
27. (cost of drinks/sales of drinks)x100
Guest History Database
food cost percentage
pour/cost percentage
average guest check
28. Courts consider reservations to be legal contracts
What does RNA stand for?
Courts and Reservations
corporate rate
sustainable tourism
29. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
mother sauces
Late Charges
fair market share
30. Revenue earned per available room
RevPar
Overstays
Out of Order Rooms (OOO)
association rate
31. 'of the day'-chefs specials
du jour menu
Rate Cutting
rack rate
Mobil
32. A specific share or slot of a certain market
corporate rate
du jour menu
Number of Folios
niche
33. Some guests with reservations never arrive at the hotel.
WI
American Plan
No-shows
fair market share
34. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Who did we steal Yield Management from?
Swing Shift
Building Cost Room Rate Formula
labor cost percentage
35. Ecotourism combined with practical matter for policy makers
niche
Counterfeit Money
sustainable tourism
AAA
36. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Due Bank
RevPar
Cancellations
Pick Up Equation
37. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
Early Arrivals
weighted average
Discounting
38. Star System
Mobil
Rack Rate
average guest check
REV PAR equation
39. The market share that a business actually receives
niche
actual market share
European Plan
business travel
40. Also known as the due back - difference returnable - U-owe-me's or the exchange
AAA
REV PAR equation
OS
Due Bank
41. From the hours of 3:30 pm to 11:30 pm
niche
corporate rate
Swing Shift
Day Shift
42. Represents the leisure travelers and tourists
Pick Up Equation
Designated trainers
OS
Elastic Market
43. All Suite hotels
nouvelle cuisine
Amenity Creep
Elastic Market
Extend Stay Hotels are also known as what?
44. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Extend Stay Hotels are also known as what?
OS
nouvelle cuisine
What does RNA stand for?
45. Possible to exceed 100% occupancy
American Plan
Day Rate Rooms
du jour menu
weighted average
46. Small ones are not even billed; they are erased with an allowance.
Late Charges
labor cost percentage
Extend Stay Hotels are also known as what?
cultural tourism
47. The full rate - without discounts - that one quotes as a room charge.
Amenity Creep
Rack Rate
catchment area
Average Daily Rate
48. Used at zoos - keeps special needs of one time visitors and includes local specialties
business travel
Adjoining and Connecting Rooms
Overstays
tourist menu
49. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Registration Card
food cost percentage
business travel
50. A financial plan detailing expected sales volume and sales revenue for a specified period of time
pour/cost percentage
sales budget
Dual Accounting
ecotourism