Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests who leave earlier than expected






2. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






3. Employees who train employees






4. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






5. Generally repairable within a short amount of time - has a minor problem.






6. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






7. Walk-In






8. (labor costs/net sales)x100






9. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






10. 10-30% off the rack rate






11. Key to indicating a hotels performance - dollar sales/number of rooms rented






12. Specific cultural evens and festivals






13. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






14. Hotels have love-hate relationship






15. A running inventory that automatically updates itself






16. A system that tracks guest room phone charges






17. Tourism with a consience






18. Represents the business travelers






19. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






20. ADR x Occupancy=Rev Par






21. Diamond Ratings






22. Courts consider reservations to be legal contracts






23. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






24. From the hours of 3:30 pm to 11:30 pm






25. A financial plan detailing expected sales volume and sales revenue for a specified period of time






26. Requires equal dollar amounts of charge and credits






27. No reservation






28. All Suite hotels






29. Rooms available for occupancy may be closed the next day






30. Also known as the due back - difference returnable - U-owe-me's or the exchange






31. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






32. A specific share or slot of a certain market






33. A cook who supervises food production and who reports to the executive chef; second in command






34. Prepare a marketing plan for yourself






35. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






36. (cost of drinks/sales of drinks)x100






37. Standard rate for everyone at a hotel






38. A market share based on each business receiving an equal share of the market






39. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






40. Lower than corporate rate - used when booking association business






41. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






42. A plan to maximize guest and property safety in the event of a disaster






43. Preferred by most employees. From 7:30 am to 3:30 pm






44. Enables passengers to travel from one smaller city to another smaller city






45. The full rate - without discounts - that one quotes as a room charge.






46. A report prepared each day to provide essential performance information for a particular property to its management






47. Travel for business purposes






48. The airlines






49. Bechamel - espagnole - hollandaise - tomato - veloute






50. Star System