Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual who verifies and balances guests' accounts






2. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






3. A system that tracks guest room phone charges






4. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






5. Preferred by most employees. From 7:30 am to 3:30 pm






6. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






7. Hotels have love-hate relationship






8. Guest who stay past their scheduled departure time






9. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






10. A paste for thickening sauces - made from equal parts of fat and flour






11. Traveling cross country or abroad for purposes of volunteer work






12. Rooms available for occupancy may be closed the next day






13. The full rate - without discounts - that one quotes as a room charge.






14. Courts consider reservations to be legal contracts






15. Represents the leisure travelers and tourists






16. A running inventory that automatically updates itself






17. Walk-In






18. Tourism with a consience






19. Ecotourism combined with practical matter for policy makers






20. A report prepared each day to provide essential performance information for a particular property to its management






21. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






22. Used at zoos - keeps special needs of one time visitors and includes local specialties






23. Standard rate for everyone at a hotel






24. Guests who leave earlier than expected






25. All Suite hotels






26. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






27. Travel for recreation or the promotion and arrangement of such travel






28. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






29. Revenue earned per available room






30. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






31. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






32. They would rather try the hotel desk than busier retail outlets.






33. No reservation






34. Lowest possible rate - many restrictions






35. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






36. (labor costs/net sales)x100






37. ADR x Occupancy=Rev Par






38. From the hours of 3:30 pm to 11:30 pm






39. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






40. Diamond Ratings






41. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






42. Also known as the due back - difference returnable - U-owe-me's or the exchange






43. Enables passengers to travel from one smaller city to another smaller city






44. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






45. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






46. Bechamel - espagnole - hollandaise - tomato - veloute






47. A specific share or slot of a certain market






48. (cost of drinks/sales of drinks)x100






49. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






50. Following a worker to learn about his or her job