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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small ones are not even billed; they are erased with an allowance.
Late Charges
ASAE
Guest History Database
Who did we steal Yield Management from?
2. Preferred by most employees. From 7:30 am to 3:30 pm
room divisions
Day Shift
labor cost percentage
AARP Rate
3. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
daily report
corporate rate
Registration Card
pour/cost percentage
4. Elaborate or artful cuisine - contemporary cuisine
night auditor
Guest History Database
ASAE
haute cuisine
5. A report prepared each day to provide essential performance information for a particular property to its management
WI
Elastic Market
daily report
food cost percentage
6. A cook who supervises food production and who reports to the executive chef; second in command
weighted average
A good way to pursue a position in the hospitality industry
sous chef
food cost percentage
7. Represents the leisure travelers and tourists
Registration Card
OS
American Plan
Elastic Market
8. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Dual Accounting
pour/cost percentage
Day Rate Rooms
9. A specific share or slot of a certain market
average guest check
niche
Adjoining and Connecting Rooms
Americans with Disabilities Act (ADA)
10. Rooms available for occupancy may be closed the next day
Americans with Disabilities Act (ADA)
Adjusted Room Count
Average Daily Rate
Catastrophe Plans
11. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
catchment area
ecotourism
Discounting
Number of Folios
12. Ecotourism combined with practical matter for policy makers
Rate Cutting
sustainable tourism
Adjoining and Connecting Rooms
Average Daily Rate
13. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Building Cost Room Rate Formula
labor cost percentage
multiplier effect
daily report
14. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Call Accounting System
Counterfeit Money
Rate Cutting
Amenity Creep
15. (labor costs/net sales)x100
Designated trainers
Merchant Discount Fees
Amenity Creep
labor cost percentage
16. Protects both the guest and employee
REV PAR equation
Americans with Disabilities Act (ADA)
daily report
tourist menu
17. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
catchment area
labor cost percentage
Merchant Discount Fees
association rate
18. The individual who verifies and balances guests' accounts
Designated trainers
volunteer tourism
night auditor
pour/cost percentage
19. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
catchment area
room divisions
Inelastic Market
Discounting
20. Traveling cross country or abroad for purposes of volunteer work
Master Accounts
average guest check
NR
volunteer tourism
21. Specific cultural evens and festivals
Amenity Creep
City Ledger
cultural tourism
catchment area
22. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Guest History Database
sustainable tourism
load factor
23. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Courts and Reservations
Inelastic Market
tourism
24. Tourism with a consience
ecotourism
pour/cost percentage
cultural tourism
night auditor
25. The market share that a business actually receives
Adjoining and Connecting Rooms
Job shadowing
actual market share
Extend Stay Hotels are also known as what?
26. No reservation
tourist menu
NR
REV PAR equation
perpetual inventory
27. A financial plan detailing expected sales volume and sales revenue for a specified period of time
roux
sales budget
Cancellations
guest accounting module
28. American Society of Association Executives
ASAE
AARP Rate
Late Charges
Cancellations
29. Also known as the due back - difference returnable - U-owe-me's or the exchange
haute cuisine
Overstays
food cost percentage
Due Bank
30. Include room and all three meals. Used in Europe
cultural tourism
American Plan
catchment area
RevPar
31. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
sales budget
guest accounting module
Average Daily Rate
32. Off-the-street
sustainable tourism
Understay
Counterfeit Money
OS
33. Represents the business travelers
WI
night auditor
sous chef
Inelastic Market
34. Guests who leave earlier than expected
Amenity Creep
Adjusted Room Count
Understay
sustainable tourism
35. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
labor cost percentage
Inelastic Market
multiplier effect
guest accounting module
36. Every connecting room adjoins - but not every adjoining room connects
Courts and Reservations
AAA
Adjoining and Connecting Rooms
multiplier effect
37. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
sous chef
sales budget
Franchising
Mobil
38. Some guests with reservations never arrive at the hotel.
weighted average
AAA
Adjusted Room Count
No-shows
39. Travel for family and friends - to see new areas
Who did we steal Yield Management from?
Dual Accounting
leisure travel
Adjusted Room Count
40. The airlines
What does RNA stand for?
Who did we steal Yield Management from?
night auditor
City Ledger
41. Is mostly related to location and size of the facility
du jour menu
Americans with Disabilities Act (ADA)
guest accounting module
Compensation in the hospitality industry
42. All Suite hotels
Extend Stay Hotels are also known as what?
perpetual inventory
night auditor
fair market share
43. A paste for thickening sauces - made from equal parts of fat and flour
volunteer tourism
night auditor
roux
Amenity Creep
44. A plan to maximize guest and property safety in the event of a disaster
sous chef
Catastrophe Plans
Travel Agencies
contribution margin
45. Registered But Not Assigned
Out of Order Rooms (OOO)
Mobil
What does RNA stand for?
No-shows
46. The number of seats filled on a flight
sales budget
hub-and-spoke system
RevPar
load factor
47. 'of the day'-chefs specials
fair market share
Job shadowing
niche
du jour menu
48. 10-30% off the rack rate
Swing Shift
tourist menu
contribution margin
corporate rate
49. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
labor cost percentage
Graveyard Shift
Guest History Database
sustainable tourism
50. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
labor cost percentage
WI
multiplier effect
European Plan