Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The full rate - without discounts - that one quotes as a room charge.






2. The airlines






3. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






4. All Suite hotels






5. A report prepared each day to provide essential performance information for a particular property to its management






6. Walk-In






7. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






8. Protects both the guest and employee






9. 10-30% off the rack rate






10. Star System






11. A plan to maximize guest and property safety in the event of a disaster






12. Getting the room at a certain percentage off






13. From the hours of 11:30 pm to 7:30 am






14. A financial plan detailing expected sales volume and sales revenue for a specified period of time






15. Lower than corporate rate - used when booking association business






16. Bechamel - espagnole - hollandaise - tomato - veloute






17. Rooms available for occupancy may be closed the next day






18. A specific share or slot of a certain market






19. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






20. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






21. Registered But Not Assigned






22. Diamond Ratings






23. Requires equal dollar amounts of charge and credits






24. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






25. American Society of Association Executives






26. Off-the-street






27. Is mostly related to location and size of the facility






28. Every connecting room adjoins - but not every adjoining room connects






29. Some guests with reservations never arrive at the hotel.






30. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






31. A system that tracks guest room phone charges






32. Travel for recreation or the promotion and arrangement of such travel






33. Following a worker to learn about his or her job






34. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






35. ADR x Occupancy=Rev Par






36. Represents the leisure travelers and tourists






37. Standard rate for everyone at a hotel






38. Preferred by most employees. From 7:30 am to 3:30 pm






39. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






40. The market share that a business actually receives






41. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






42. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






43. A cook who supervises food production and who reports to the executive chef; second in command






44. From the hours of 3:30 pm to 11:30 pm






45. A paste for thickening sauces - made from equal parts of fat and flour






46. They would rather try the hotel desk than busier retail outlets.






47. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






48. Represents the business travelers






49. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






50. Hotels have love-hate relationship