Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






2. Some guests with reservations never arrive at the hotel.






3. Guest who stay past their scheduled departure time






4. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






5. Diamond Ratings






6. The individual who verifies and balances guests' accounts






7. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






8. Rooms available for occupancy may be closed the next day






9. The full rate - without discounts - that one quotes as a room charge.






10. Tourism with a consience






11. Every connecting room adjoins - but not every adjoining room connects






12. Generally repairable within a short amount of time - has a minor problem.






13. Requires equal dollar amounts of charge and credits






14. Used at zoos - keeps special needs of one time visitors and includes local specialties






15. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






16. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






17. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






18. Registered But Not Assigned






19. Off-the-street






20. Is mostly related to location and size of the facility






21. Employees who train employees






22. A cook who supervises food production and who reports to the executive chef; second in command






23. Standard rate for everyone at a hotel






24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






25. A running inventory that automatically updates itself






26. Travel for recreation or the promotion and arrangement of such travel






27. ADR x Occupancy=Rev Par






28. Possible to exceed 100% occupancy






29. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






30. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






31. Enables passengers to travel from one smaller city to another smaller city






32. The average amount each group spends






33. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






34. A system that tracks guest room phone charges






35. Represents the leisure travelers and tourists






36. Guests who leave earlier than expected






37. (cost of drinks/sales of drinks)x100






38. Hotels have love-hate relationship






39. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






40. Following a worker to learn about his or her job






41. Getting the room at a certain percentage off






42. Key to indicating a hotels performance - dollar sales/number of rooms rented






43. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






45. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






46. 'of the day'-chefs specials






47. Elaborate or artful cuisine - contemporary cuisine






48. No reservation






49. Traveling cross country or abroad for purposes of volunteer work






50. A financial plan detailing expected sales volume and sales revenue for a specified period of time