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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Requires equal dollar amounts of charge and credits
labor cost percentage
Dual Accounting
Master Accounts
labor cost percentage
2. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
Out of Inventory Rooms (OOI)
Catastrophe Plans
Early Arrivals
3. Employees who train employees
Merchant Discount Fees
labor cost percentage
Building Cost Room Rate Formula
Designated trainers
4. Specific cultural evens and festivals
Understay
volunteer tourism
cultural tourism
leisure travel
5. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Swing Shift
Designated trainers
Amenity Creep
guest accounting module
6. Lower than corporate rate - used when booking association business
contribution margin
night auditor
association rate
weighted average
7. Represents the leisure travelers and tourists
sustainable tourism
Elastic Market
Discounting
Amenity Creep
8. The airlines
corporate rate
Travel Agencies
Who did we steal Yield Management from?
AARP Rate
9. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
leisure travel
haute cuisine
Number of Folios
nouvelle cuisine
10. Diamond Ratings
City Ledger
sous chef
AARP Rate
AAA
11. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Number of Folios
corporate rate
du jour menu
12. All Suite hotels
mother sauces
Compensation in the hospitality industry
rack rate
Extend Stay Hotels are also known as what?
13. Some guests with reservations never arrive at the hotel.
AAA
mother sauces
nouvelle cuisine
No-shows
14. Used at zoos - keeps special needs of one time visitors and includes local specialties
average guest check
Guest History Database
tourist menu
guest accounting module
15. Travel for business purposes
labor cost percentage
Overstays
Day Shift
business travel
16. American Society of Association Executives
ASAE
American Plan
Elastic Market
Courts and Reservations
17. Protects both the guest and employee
AARP Rate
REV PAR equation
Americans with Disabilities Act (ADA)
Cancellations
18. Guest who stay past their scheduled departure time
Overstays
weighted average
Compensation in the hospitality industry
contribution margin
19. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Compensation in the hospitality industry
RevPar
Average Daily Rate
20. 10-30% off the rack rate
AARP Rate
corporate rate
Dual Accounting
Day Rate Rooms
21. A report prepared each day to provide essential performance information for a particular property to its management
Designated trainers
tourist menu
European Plan
daily report
22. Elaborate or artful cuisine - contemporary cuisine
Compensation in the hospitality industry
Dual Accounting
haute cuisine
Americans with Disabilities Act (ADA)
23. Guests who leave earlier than expected
Registration Card
Understay
Travel Agencies
rack rate
24. Guests who cancel on the day of arrival
haute cuisine
RevPar
Cancellations
Average Daily Rate
25. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Counterfeit Money
sous chef
City Ledger
Building Cost Room Rate Formula
26. Travel for recreation or the promotion and arrangement of such travel
Adjusted Room Count
tourism
Swing Shift
night auditor
27. Represents the business travelers
actual market share
AAA
Inelastic Market
Out of Order Rooms (OOO)
28. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
food cost percentage
Day Shift
European Plan
29. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Out of Inventory Rooms (OOI)
Master Accounts
Guest History Database
Day Shift
30. Off-the-street
haute cuisine
OS
hub-and-spoke system
Counterfeit Money
31. Every connecting room adjoins - but not every adjoining room connects
Rack Rate
Average Daily Rate
leisure travel
Adjoining and Connecting Rooms
32. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
No-shows
ASAE
Franchising
33. Possible to exceed 100% occupancy
daily report
fair market share
Day Rate Rooms
corporate rate
34. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
actual market share
Understay
Day Shift
35. Hotels have love-hate relationship
multiplier effect
Out of Inventory Rooms (OOI)
actual market share
Travel Agencies
36. Is mostly related to location and size of the facility
food cost percentage
Compensation in the hospitality industry
actual market share
catchment area
37. Standard rate for everyone at a hotel
Franchising
business travel
ASAE
rack rate
38. The market share that a business actually receives
Adjusted Room Count
actual market share
ASAE
association rate
39. A system that tracks guest room phone charges
cultural tourism
hub-and-spoke system
ecotourism
Call Accounting System
40. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
NR
night auditor
Building Cost Room Rate Formula
hub-and-spoke system
41. Rooms available for occupancy may be closed the next day
multiplier effect
Adjusted Room Count
pour/cost percentage
nouvelle cuisine
42. Key to indicating a hotels performance - dollar sales/number of rooms rented
European Plan
Average Daily Rate
Call Accounting System
Overstays
43. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
NR
Graveyard Shift
European Plan
du jour menu
44. Registered But Not Assigned
sustainable tourism
Number of Folios
City Ledger
What does RNA stand for?
45. A market share based on each business receiving an equal share of the market
Travel Agencies
A good way to pursue a position in the hospitality industry
fair market share
actual market share
46. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
OS
average guest check
Americans with Disabilities Act (ADA)
47. Star System
sous chef
Mobil
hub-and-spoke system
Understay
48. From the hours of 3:30 pm to 11:30 pm
Adjoining and Connecting Rooms
Swing Shift
Job shadowing
Dual Accounting
49. Small ones are not even billed; they are erased with an allowance.
REV PAR equation
Late Charges
American Plan
Inelastic Market
50. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Rack Rate
guest accounting module
food cost percentage
Cancellations