SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer
50
questions in
15 minutes
.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for recreation or the promotion and arrangement of such travel
actual market share
Courts and Reservations
tourism
AARP Rate
2. Key to indicating a hotels performance - dollar sales/number of rooms rented
Who did we steal Yield Management from?
Average Daily Rate
room divisions
leisure travel
3. Generally repairable within a short amount of time - has a minor problem.
AAA
Out of Order Rooms (OOO)
Amenity Creep
Early Arrivals
4. The airlines
Swing Shift
No-shows
Registration Card
Who did we steal Yield Management from?
5. Represents the business travelers
Inelastic Market
Pick Up Equation
Late Charges
nouvelle cuisine
6. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Graveyard Shift
corporate rate
Pick Up Equation
ASAE
7. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
European Plan
City Ledger
OS
contribution margin
8. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Cancellations
food cost percentage
Job shadowing
9. Small ones are not even billed; they are erased with an allowance.
du jour menu
perpetual inventory
Late Charges
Day Rate Rooms
10. They would rather try the hotel desk than busier retail outlets.
du jour menu
room divisions
Counterfeit Money
European Plan
11. A system that tracks guest room phone charges
Call Accounting System
AARP Rate
room divisions
Travel Agencies
12. Employees who train employees
Travel Agencies
Designated trainers
Overstays
catchment area
13. Guests who cancel on the day of arrival
Cancellations
Guest History Database
NR
Adjoining and Connecting Rooms
14. Requires equal dollar amounts of charge and credits
Call Accounting System
Dual Accounting
du jour menu
perpetual inventory
15. A running inventory that automatically updates itself
perpetual inventory
Discounting
Americans with Disabilities Act (ADA)
ecotourism
16. Traveling cross country or abroad for purposes of volunteer work
Extend Stay Hotels are also known as what?
Catastrophe Plans
Compensation in the hospitality industry
volunteer tourism
17. (cost of drinks/sales of drinks)x100
pour/cost percentage
room divisions
guest accounting module
night auditor
18. Diamond Ratings
Who did we steal Yield Management from?
RevPar
AAA
Adjoining and Connecting Rooms
19. The individual who verifies and balances guests' accounts
rack rate
volunteer tourism
night auditor
Rack Rate
20. Rooms available for occupancy may be closed the next day
Job shadowing
Adjusted Room Count
Who did we steal Yield Management from?
Dual Accounting
21. Revenue earned per available room
fair market share
rack rate
RevPar
Average Daily Rate
22. ADR x Occupancy=Rev Par
average guest check
REV PAR equation
labor cost percentage
American Plan
23. From the hours of 3:30 pm to 11:30 pm
sustainable tourism
Swing Shift
Out of Inventory Rooms (OOI)
OS
24. Following a worker to learn about his or her job
ASAE
mother sauces
Job shadowing
Franchising
25. Preferred by most employees. From 7:30 am to 3:30 pm
niche
Americans with Disabilities Act (ADA)
food cost percentage
Day Shift
26. Guest who stay past their scheduled departure time
OS
Americans with Disabilities Act (ADA)
roux
Overstays
27. Key operating figure in menu engineering - determined by subtracting food cost from selling price
food cost percentage
Early Arrivals
contribution margin
Rate Cutting
28. All Suite hotels
association rate
Elastic Market
rack rate
Extend Stay Hotels are also known as what?
29. The market share that a business actually receives
labor cost percentage
Day Shift
actual market share
food cost percentage
30. Walk-In
WI
Courts and Reservations
leisure travel
niche
31. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
labor cost percentage
Amenity Creep
roux
32. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Catastrophe Plans
association rate
perpetual inventory
sales budget
33. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
perpetual inventory
Overstays
daily report
34. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
cultural tourism
Who did we steal Yield Management from?
Number of Folios
35. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
City Ledger
Travel Agencies
multiplier effect
niche
36. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
load factor
Number of Folios
WI
Out of Inventory Rooms (OOI)
37. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
load factor
guest accounting module
tourist menu
Guest History Database
38. Courts consider reservations to be legal contracts
Average Daily Rate
Understay
Courts and Reservations
daily report
39. A market share based on each business receiving an equal share of the market
Registration Card
fair market share
OS
Discounting
40. Prepare a marketing plan for yourself
Inelastic Market
load factor
A good way to pursue a position in the hospitality industry
Late Charges
41. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Dual Accounting
Cancellations
Late Charges
Franchising
42. Getting the room at a certain percentage off
multiplier effect
Discounting
Who did we steal Yield Management from?
cultural tourism
43. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Late Charges
perpetual inventory
Rack Rate
nouvelle cuisine
44. Is mostly related to location and size of the facility
No-shows
Compensation in the hospitality industry
Counterfeit Money
Job shadowing
45. From the hours of 11:30 pm to 7:30 am
average guest check
Rack Rate
ecotourism
Graveyard Shift
46. 10-30% off the rack rate
corporate rate
tourist menu
Call Accounting System
Americans with Disabilities Act (ADA)
47. Off-the-street
Rate Cutting
OS
Late Charges
fair market share
48. Registered But Not Assigned
What does RNA stand for?
Late Charges
Early Arrivals
fair market share
49. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Courts and Reservations
labor cost percentage
multiplier effect
50. Bechamel - espagnole - hollandaise - tomato - veloute
average guest check
Designated trainers
tourist menu
mother sauces