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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual who verifies and balances guests' accounts
Understay
food cost percentage
weighted average
night auditor
2. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
Pick Up Equation
sustainable tourism
hub-and-spoke system
3. A system that tracks guest room phone charges
leisure travel
Discounting
Call Accounting System
Counterfeit Money
4. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Who did we steal Yield Management from?
European Plan
leisure travel
niche
5. Preferred by most employees. From 7:30 am to 3:30 pm
ecotourism
Day Shift
roux
Overstays
6. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
room divisions
REV PAR equation
Who did we steal Yield Management from?
7. Hotels have love-hate relationship
A good way to pursue a position in the hospitality industry
Catastrophe Plans
Travel Agencies
food cost percentage
8. Guest who stay past their scheduled departure time
Call Accounting System
Overstays
Rate Cutting
NR
9. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
actual market share
Americans with Disabilities Act (ADA)
weighted average
10. A paste for thickening sauces - made from equal parts of fat and flour
roux
Compensation in the hospitality industry
Registration Card
Pick Up Equation
11. Traveling cross country or abroad for purposes of volunteer work
Graveyard Shift
Day Shift
Compensation in the hospitality industry
volunteer tourism
12. Rooms available for occupancy may be closed the next day
RevPar
Adjusted Room Count
du jour menu
pour/cost percentage
13. The full rate - without discounts - that one quotes as a room charge.
tourism
Catastrophe Plans
Rack Rate
Overstays
14. Courts consider reservations to be legal contracts
contribution margin
night auditor
Courts and Reservations
hub-and-spoke system
15. Represents the leisure travelers and tourists
business travel
Elastic Market
Registration Card
multiplier effect
16. A running inventory that automatically updates itself
haute cuisine
labor cost percentage
perpetual inventory
business travel
17. Walk-In
AAA
Early Arrivals
WI
sous chef
18. Tourism with a consience
Pick Up Equation
Number of Folios
food cost percentage
ecotourism
19. Ecotourism combined with practical matter for policy makers
Adjoining and Connecting Rooms
Franchising
Dual Accounting
sustainable tourism
20. A report prepared each day to provide essential performance information for a particular property to its management
Early Arrivals
daily report
Counterfeit Money
Master Accounts
21. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Number of Folios
leisure travel
Pick Up Equation
WI
22. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Average Daily Rate
load factor
sous chef
23. Standard rate for everyone at a hotel
contribution margin
association rate
ecotourism
rack rate
24. Guests who leave earlier than expected
catchment area
Understay
actual market share
Number of Folios
25. All Suite hotels
Pick Up Equation
Extend Stay Hotels are also known as what?
sustainable tourism
OS
26. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
association rate
Number of Folios
Graveyard Shift
Franchising
27. Travel for recreation or the promotion and arrangement of such travel
rack rate
tourism
RevPar
Compensation in the hospitality industry
28. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Swing Shift
Rate Cutting
Guest History Database
OS
29. Revenue earned per available room
Dual Accounting
RevPar
Rate Cutting
perpetual inventory
30. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Day Rate Rooms
guest accounting module
average guest check
31. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
corporate rate
labor cost percentage
RevPar
Franchising
32. They would rather try the hotel desk than busier retail outlets.
Who did we steal Yield Management from?
Counterfeit Money
OS
labor cost percentage
33. No reservation
Mobil
What does RNA stand for?
NR
load factor
34. Lowest possible rate - many restrictions
niche
Day Rate Rooms
European Plan
AARP Rate
35. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Mobil
Master Accounts
ecotourism
labor cost percentage
36. (labor costs/net sales)x100
Counterfeit Money
labor cost percentage
Who did we steal Yield Management from?
niche
37. ADR x Occupancy=Rev Par
REV PAR equation
Registration Card
Understay
Extend Stay Hotels are also known as what?
38. From the hours of 3:30 pm to 11:30 pm
Master Accounts
No-shows
Job shadowing
Swing Shift
39. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Discounting
cultural tourism
guest accounting module
Out of Inventory Rooms (OOI)
40. Diamond Ratings
AAA
multiplier effect
Registration Card
Day Shift
41. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Number of Folios
Guest History Database
Rack Rate
Amenity Creep
42. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
nouvelle cuisine
ecotourism
Guest History Database
43. Enables passengers to travel from one smaller city to another smaller city
A good way to pursue a position in the hospitality industry
Graveyard Shift
hub-and-spoke system
RevPar
44. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
ASAE
tourist menu
food cost percentage
Adjoining and Connecting Rooms
45. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
RevPar
Overstays
Extend Stay Hotels are also known as what?
room divisions
46. Bechamel - espagnole - hollandaise - tomato - veloute
Building Cost Room Rate Formula
mother sauces
Swing Shift
Out of Order Rooms (OOO)
47. A specific share or slot of a certain market
ASAE
Merchant Discount Fees
niche
Adjusted Room Count
48. (cost of drinks/sales of drinks)x100
labor cost percentage
pour/cost percentage
multiplier effect
perpetual inventory
49. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
nouvelle cuisine
catchment area
multiplier effect
guest accounting module
50. Following a worker to learn about his or her job
room divisions
weighted average
ecotourism
Job shadowing