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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lower than corporate rate - used when booking association business
fair market share
association rate
AAA
multiplier effect
2. Represents the business travelers
Americans with Disabilities Act (ADA)
Inelastic Market
Dual Accounting
Understay
3. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
room divisions
Average Daily Rate
niche
4. Travel for business purposes
business travel
sous chef
Americans with Disabilities Act (ADA)
Registration Card
5. A system that tracks guest room phone charges
Elastic Market
Call Accounting System
Courts and Reservations
leisure travel
6. A report prepared each day to provide essential performance information for a particular property to its management
Courts and Reservations
daily report
weighted average
perpetual inventory
7. Registered But Not Assigned
labor cost percentage
Dual Accounting
What does RNA stand for?
NR
8. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
night auditor
pour/cost percentage
Registration Card
Amenity Creep
9. The number of seats filled on a flight
load factor
guest accounting module
WI
labor cost percentage
10. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
sales budget
ecotourism
multiplier effect
Building Cost Room Rate Formula
11. Walk-In
Out of Order Rooms (OOO)
WI
corporate rate
room divisions
12. From the hours of 3:30 pm to 11:30 pm
Mobil
food cost percentage
Graveyard Shift
Swing Shift
13. Bechamel - espagnole - hollandaise - tomato - veloute
average guest check
Amenity Creep
Job shadowing
mother sauces
14. Courts consider reservations to be legal contracts
Who did we steal Yield Management from?
Courts and Reservations
OS
AARP Rate
15. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
tourism
fair market share
Extend Stay Hotels are also known as what?
Pick Up Equation
16. Ecotourism combined with practical matter for policy makers
Understay
sustainable tourism
Graveyard Shift
Average Daily Rate
17. 10-30% off the rack rate
corporate rate
cultural tourism
Mobil
Extend Stay Hotels are also known as what?
18. A cook who supervises food production and who reports to the executive chef; second in command
Who did we steal Yield Management from?
A good way to pursue a position in the hospitality industry
sous chef
mother sauces
19. The individual who verifies and balances guests' accounts
night auditor
Adjoining and Connecting Rooms
AAA
Elastic Market
20. Small ones are not even billed; they are erased with an allowance.
Late Charges
contribution margin
Day Shift
Number of Folios
21. Preferred by most employees. From 7:30 am to 3:30 pm
food cost percentage
Day Shift
load factor
Who did we steal Yield Management from?
22. A financial plan detailing expected sales volume and sales revenue for a specified period of time
average guest check
Cancellations
sales budget
AARP Rate
23. (cost of drinks/sales of drinks)x100
multiplier effect
nouvelle cuisine
pour/cost percentage
room divisions
24. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Rack Rate
tourism
Master Accounts
Extend Stay Hotels are also known as what?
25. The market share that a business actually receives
Day Rate Rooms
actual market share
leisure travel
European Plan
26. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
volunteer tourism
corporate rate
nouvelle cuisine
Merchant Discount Fees
27. The airlines
Day Rate Rooms
Graveyard Shift
Who did we steal Yield Management from?
Early Arrivals
28. Employees who train employees
guest accounting module
Pick Up Equation
Adjusted Room Count
Designated trainers
29. Guest who stay past their scheduled departure time
OS
Overstays
business travel
Catastrophe Plans
30. Getting the room at a certain percentage off
Job shadowing
cultural tourism
Discounting
tourist menu
31. Diamond Ratings
Late Charges
AAA
business travel
Building Cost Room Rate Formula
32. Also known as the due back - difference returnable - U-owe-me's or the exchange
Rack Rate
sustainable tourism
Job shadowing
Due Bank
33. Requires equal dollar amounts of charge and credits
multiplier effect
Dual Accounting
daily report
Who did we steal Yield Management from?
34. Guests who cancel on the day of arrival
Amenity Creep
leisure travel
Cancellations
sous chef
35. A plan to maximize guest and property safety in the event of a disaster
Graveyard Shift
Catastrophe Plans
Understay
Cancellations
36. A running inventory that automatically updates itself
cultural tourism
perpetual inventory
Americans with Disabilities Act (ADA)
du jour menu
37. The average amount each group spends
average guest check
roux
A good way to pursue a position in the hospitality industry
Average Daily Rate
38. Used at zoos - keeps special needs of one time visitors and includes local specialties
Adjusted Room Count
hub-and-spoke system
tourist menu
Franchising
39. Specific cultural evens and festivals
labor cost percentage
cultural tourism
Franchising
Overstays
40. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
No-shows
RevPar
Extend Stay Hotels are also known as what?
41. Lowest possible rate - many restrictions
AARP Rate
Out of Inventory Rooms (OOI)
Average Daily Rate
RevPar
42. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
rack rate
room divisions
Overstays
Inelastic Market
43. 'of the day'-chefs specials
No-shows
du jour menu
perpetual inventory
Courts and Reservations
44. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
tourism
European Plan
Catastrophe Plans
Rack Rate
45. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
nouvelle cuisine
guest accounting module
Merchant Discount Fees
sous chef
46. Include room and all three meals. Used in Europe
A good way to pursue a position in the hospitality industry
American Plan
Number of Folios
Late Charges
47. ADR x Occupancy=Rev Par
REV PAR equation
volunteer tourism
hub-and-spoke system
AAA
48. Prepare a marketing plan for yourself
Catastrophe Plans
Day Shift
A good way to pursue a position in the hospitality industry
Discounting
49. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Adjusted Room Count
Courts and Reservations
nouvelle cuisine
labor cost percentage
50. Protects both the guest and employee
sous chef
Dual Accounting
Americans with Disabilities Act (ADA)
Who did we steal Yield Management from?