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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 10-30% off the rack rate
weighted average
ecotourism
corporate rate
pour/cost percentage
2. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Day Shift
fair market share
Master Accounts
3. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
REV PAR equation
Counterfeit Money
Master Accounts
4. The average amount each group spends
RevPar
European Plan
average guest check
ASAE
5. Some guests with reservations never arrive at the hotel.
Rack Rate
No-shows
Call Accounting System
catchment area
6. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
average guest check
Elastic Market
Merchant Discount Fees
7. Possible to exceed 100% occupancy
Day Rate Rooms
Number of Folios
Travel Agencies
Rate Cutting
8. Rooms available for occupancy may be closed the next day
Adjusted Room Count
tourism
mother sauces
Inelastic Market
9. Star System
room divisions
tourist menu
Travel Agencies
Mobil
10. Hotels have love-hate relationship
Understay
AARP Rate
tourism
Travel Agencies
11. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Out of Order Rooms (OOO)
contribution margin
tourist menu
pour/cost percentage
12. Bechamel - espagnole - hollandaise - tomato - veloute
Out of Order Rooms (OOO)
mother sauces
Average Daily Rate
Day Rate Rooms
13. Lower than corporate rate - used when booking association business
perpetual inventory
Adjoining and Connecting Rooms
night auditor
association rate
14. Represents the leisure travelers and tourists
Elastic Market
Courts and Reservations
Graveyard Shift
City Ledger
15. A plan to maximize guest and property safety in the event of a disaster
AAA
daily report
ecotourism
Catastrophe Plans
16. (labor costs/net sales)x100
labor cost percentage
Rack Rate
Cancellations
Extend Stay Hotels are also known as what?
17. A system that tracks guest room phone charges
Day Shift
labor cost percentage
Call Accounting System
Catastrophe Plans
18. The full rate - without discounts - that one quotes as a room charge.
Franchising
tourism
No-shows
Rack Rate
19. Key to indicating a hotels performance - dollar sales/number of rooms rented
perpetual inventory
Early Arrivals
Average Daily Rate
weighted average
20. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
REV PAR equation
sustainable tourism
tourist menu
food cost percentage
21. Walk-In
Average Daily Rate
volunteer tourism
contribution margin
WI
22. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
guest accounting module
du jour menu
tourist menu
23. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
du jour menu
haute cuisine
roux
24. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
NR
nouvelle cuisine
guest accounting module
ASAE
25. Travel for recreation or the promotion and arrangement of such travel
A good way to pursue a position in the hospitality industry
tourism
Swing Shift
hub-and-spoke system
26. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
cultural tourism
Rate Cutting
guest accounting module
roux
27. A report prepared each day to provide essential performance information for a particular property to its management
Amenity Creep
daily report
What does RNA stand for?
Cancellations
28. From the hours of 11:30 pm to 7:30 am
Master Accounts
Rate Cutting
Graveyard Shift
Adjusted Room Count
29. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Average Daily Rate
REV PAR equation
A good way to pursue a position in the hospitality industry
30. Off-the-street
load factor
Franchising
OS
Mobil
31. Traveling cross country or abroad for purposes of volunteer work
Counterfeit Money
volunteer tourism
Out of Order Rooms (OOO)
Franchising
32. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Early Arrivals
night auditor
Counterfeit Money
33. Represents the business travelers
Inelastic Market
Out of Order Rooms (OOO)
Amenity Creep
hub-and-spoke system
34. Employees who train employees
Travel Agencies
business travel
Courts and Reservations
Designated trainers
35. Tourism with a consience
Merchant Discount Fees
ecotourism
Day Shift
weighted average
36. No reservation
AARP Rate
contribution margin
NR
volunteer tourism
37. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
multiplier effect
ecotourism
Discounting
Master Accounts
38. Guests who leave earlier than expected
American Plan
Understay
Out of Inventory Rooms (OOI)
sous chef
39. Courts consider reservations to be legal contracts
daily report
Courts and Reservations
NR
Swing Shift
40. Used at zoos - keeps special needs of one time visitors and includes local specialties
What does RNA stand for?
Rack Rate
Average Daily Rate
tourist menu
41. Travel for family and friends - to see new areas
No-shows
leisure travel
WI
contribution margin
42. Registered But Not Assigned
Late Charges
What does RNA stand for?
RevPar
average guest check
43. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
food cost percentage
Master Accounts
Amenity Creep
sous chef
44. Guest who stay past their scheduled departure time
food cost percentage
City Ledger
Overstays
American Plan
45. Protects both the guest and employee
Late Charges
Americans with Disabilities Act (ADA)
Overstays
AAA
46. Is mostly related to location and size of the facility
RevPar
food cost percentage
cultural tourism
Compensation in the hospitality industry
47. A paste for thickening sauces - made from equal parts of fat and flour
labor cost percentage
roux
leisure travel
mother sauces
48. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
multiplier effect
tourism
Mobil
49. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
European Plan
Day Rate Rooms
room divisions
Mobil
50. Generally repairable within a short amount of time - has a minor problem.
pour/cost percentage
REV PAR equation
Day Shift
Out of Order Rooms (OOO)