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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small ones are not even billed; they are erased with an allowance.






2. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






3. (labor costs/net sales)x100






4. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






5. All Suite hotels






6. Prepare a marketing plan for yourself






7. Traveling cross country or abroad for purposes of volunteer work






8. A specific share or slot of a certain market






9. No reservation






10. Preferred by most employees. From 7:30 am to 3:30 pm






11. Guests who cancel on the day of arrival






12. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






13. Star System






14. Key operating figure in menu engineering - determined by subtracting food cost from selling price






15. Used at zoos - keeps special needs of one time visitors and includes local specialties






16. Guest who stay past their scheduled departure time






17. Tourism with a consience






18. Ecotourism combined with practical matter for policy makers






19. A cook who supervises food production and who reports to the executive chef; second in command






20. The full rate - without discounts - that one quotes as a room charge.






21. Rooms available for occupancy may be closed the next day






22. The individual who verifies and balances guests' accounts






23. American Society of Association Executives






24. Every connecting room adjoins - but not every adjoining room connects






25. Generally repairable within a short amount of time - has a minor problem.






26. Getting the room at a certain percentage off






27. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






28. Lowest possible rate - many restrictions






29. ADR x Occupancy=Rev Par






30. Guests who leave earlier than expected






31. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






32. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






33. Following a worker to learn about his or her job






34. Travel for business purposes






35. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






36. Standard rate for everyone at a hotel






37. The market share that a business actually receives






38. 'of the day'-chefs specials






39. Walk-In






40. Travel for recreation or the promotion and arrangement of such travel






41. Is mostly related to location and size of the facility






42. Lower than corporate rate - used when booking association business






43. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






44. A running inventory that automatically updates itself






45. Revenue earned per available room






46. Represents the leisure travelers and tourists






47. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






48. Also known as the due back - difference returnable - U-owe-me's or the exchange






49. Bechamel - espagnole - hollandaise - tomato - veloute






50. Off-the-street







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Can you answer 50 questions in 15 minutes?


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