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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay past their scheduled departure time
sous chef
Overstays
Understay
du jour menu
2. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Graveyard Shift
Building Cost Room Rate Formula
A good way to pursue a position in the hospitality industry
Master Accounts
3. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
catchment area
Late Charges
Graveyard Shift
labor cost percentage
4. Bechamel - espagnole - hollandaise - tomato - veloute
association rate
mother sauces
Pick Up Equation
ASAE
5. Star System
du jour menu
Rack Rate
Mobil
American Plan
6. Key to indicating a hotels performance - dollar sales/number of rooms rented
Rack Rate
Average Daily Rate
ASAE
corporate rate
7. Protects both the guest and employee
Americans with Disabilities Act (ADA)
sales budget
sous chef
Average Daily Rate
8. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Compensation in the hospitality industry
Pick Up Equation
Graveyard Shift
Designated trainers
9. They would rather try the hotel desk than busier retail outlets.
City Ledger
Counterfeit Money
nouvelle cuisine
Cancellations
10. Specific cultural evens and festivals
Courts and Reservations
Due Bank
cultural tourism
WI
11. Include room and all three meals. Used in Europe
weighted average
American Plan
Call Accounting System
Inelastic Market
12. Registered But Not Assigned
room divisions
European Plan
What does RNA stand for?
du jour menu
13. Tourism with a consience
leisure travel
ecotourism
City Ledger
Inelastic Market
14. The market share that a business actually receives
actual market share
Dual Accounting
business travel
OS
15. Lowest possible rate - many restrictions
weighted average
Pick Up Equation
AARP Rate
RevPar
16. A running inventory that automatically updates itself
Swing Shift
Building Cost Room Rate Formula
European Plan
perpetual inventory
17. Following a worker to learn about his or her job
RevPar
Job shadowing
pour/cost percentage
REV PAR equation
18. A report prepared each day to provide essential performance information for a particular property to its management
labor cost percentage
daily report
Average Daily Rate
European Plan
19. Hotels have love-hate relationship
corporate rate
load factor
Out of Order Rooms (OOO)
Travel Agencies
20. ADR x Occupancy=Rev Par
rack rate
sustainable tourism
niche
REV PAR equation
21. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
sustainable tourism
Who did we steal Yield Management from?
AAA
22. Possible to exceed 100% occupancy
tourism
sustainable tourism
Day Rate Rooms
City Ledger
23. Requires equal dollar amounts of charge and credits
Designated trainers
Dual Accounting
AARP Rate
RevPar
24. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Adjoining and Connecting Rooms
catchment area
Guest History Database
Discounting
25. Represents the business travelers
Travel Agencies
weighted average
business travel
Inelastic Market
26. Small ones are not even billed; they are erased with an allowance.
roux
Late Charges
Swing Shift
Rack Rate
27. Off-the-street
OS
association rate
food cost percentage
Swing Shift
28. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
OS
Inelastic Market
Designated trainers
guest accounting module
29. 'of the day'-chefs specials
daily report
room divisions
labor cost percentage
du jour menu
30. Employees who train employees
Who did we steal Yield Management from?
Late Charges
WI
Designated trainers
31. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
room divisions
Swing Shift
Dual Accounting
Amenity Creep
32. Revenue earned per available room
nouvelle cuisine
RevPar
Cancellations
sous chef
33. Represents the leisure travelers and tourists
Catastrophe Plans
Amenity Creep
weighted average
Elastic Market
34. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
catchment area
Cancellations
Pick Up Equation
Rate Cutting
35. A market share based on each business receiving an equal share of the market
Elastic Market
fair market share
Day Shift
sales budget
36. A plan to maximize guest and property safety in the event of a disaster
Overstays
RevPar
Catastrophe Plans
Counterfeit Money
37. The number of seats filled on a flight
Extend Stay Hotels are also known as what?
load factor
Number of Folios
AAA
38. Ecotourism combined with practical matter for policy makers
Late Charges
Mobil
nouvelle cuisine
sustainable tourism
39. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
roux
Elastic Market
Merchant Discount Fees
Early Arrivals
40. Travel for family and friends - to see new areas
Due Bank
leisure travel
food cost percentage
Call Accounting System
41. Travel for business purposes
business travel
niche
Out of Order Rooms (OOO)
American Plan
42. Preferred by most employees. From 7:30 am to 3:30 pm
du jour menu
Rate Cutting
Courts and Reservations
Day Shift
43. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
Inelastic Market
WI
AAA
44. From the hours of 11:30 pm to 7:30 am
Dual Accounting
Graveyard Shift
Out of Order Rooms (OOO)
Extend Stay Hotels are also known as what?
45. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
Building Cost Room Rate Formula
cultural tourism
American Plan
46. The airlines
pour/cost percentage
Who did we steal Yield Management from?
Mobil
Guest History Database
47. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Discounting
Elastic Market
City Ledger
48. 10-30% off the rack rate
Rack Rate
corporate rate
Out of Inventory Rooms (OOI)
Adjoining and Connecting Rooms
49. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Out of Order Rooms (OOO)
Guest History Database
City Ledger
50. Some guests with reservations never arrive at the hotel.
No-shows
A good way to pursue a position in the hospitality industry
ASAE
Franchising