Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also known as the due back - difference returnable - U-owe-me's or the exchange






2. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






3. Elaborate or artful cuisine - contemporary cuisine






4. Guests who leave earlier than expected






5. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






6. A plan to maximize guest and property safety in the event of a disaster






7. Travel for business purposes






8. The individual who verifies and balances guests' accounts






9. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






10. (labor costs/net sales)x100






11. Following a worker to learn about his or her job






12. Registered But Not Assigned






13. A market share based on each business receiving an equal share of the market






14. Employees who train employees






15. Star System






16. Off-the-street






17. A paste for thickening sauces - made from equal parts of fat and flour






18. They would rather try the hotel desk than busier retail outlets.






19. 10-30% off the rack rate






20. Protects both the guest and employee






21. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






22. A running inventory that automatically updates itself






23. Rooms available for occupancy may be closed the next day






24. Lowest possible rate - many restrictions






25. Guests who cancel on the day of arrival






26. Hotels have love-hate relationship






27. Travel for family and friends - to see new areas






28. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






29. Possible to exceed 100% occupancy






30. All Suite hotels






31. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






32. Lower than corporate rate - used when booking association business






33. Getting the room at a certain percentage off






34. Revenue earned per available room






35. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






36. The airlines






37. A financial plan detailing expected sales volume and sales revenue for a specified period of time






38. The average amount each group spends






39. Traveling cross country or abroad for purposes of volunteer work






40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






41. From the hours of 11:30 pm to 7:30 am






42. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






43. Ecotourism combined with practical matter for policy makers






44. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






45. Key to indicating a hotels performance - dollar sales/number of rooms rented






46. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






47. A system that tracks guest room phone charges






48. Standard rate for everyone at a hotel






49. Small ones are not even billed; they are erased with an allowance.






50. Walk-In