SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of seats filled on a flight
Catastrophe Plans
Overstays
load factor
Guest History Database
2. Guest who stay past their scheduled departure time
labor cost percentage
daily report
cultural tourism
Overstays
3. ADR x Occupancy=Rev Par
corporate rate
REV PAR equation
Day Shift
RevPar
4. Requires equal dollar amounts of charge and credits
Dual Accounting
daily report
NR
business travel
5. A paste for thickening sauces - made from equal parts of fat and flour
Graveyard Shift
Out of Inventory Rooms (OOI)
nouvelle cuisine
roux
6. Standard rate for everyone at a hotel
sustainable tourism
Inelastic Market
catchment area
rack rate
7. Enables passengers to travel from one smaller city to another smaller city
daily report
Extend Stay Hotels are also known as what?
hub-and-spoke system
roux
8. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
sales budget
Early Arrivals
Job shadowing
room divisions
9. Elaborate or artful cuisine - contemporary cuisine
Adjoining and Connecting Rooms
haute cuisine
Dual Accounting
cultural tourism
10. Courts consider reservations to be legal contracts
AARP Rate
Courts and Reservations
Overstays
ecotourism
11. The airlines
Amenity Creep
REV PAR equation
Discounting
Who did we steal Yield Management from?
12. Travel for recreation or the promotion and arrangement of such travel
fair market share
sustainable tourism
corporate rate
tourism
13. Also known as the due back - difference returnable - U-owe-me's or the exchange
ASAE
Due Bank
Job shadowing
labor cost percentage
14. Hotels have love-hate relationship
Travel Agencies
No-shows
Job shadowing
business travel
15. (labor costs/net sales)x100
labor cost percentage
RevPar
Call Accounting System
Day Rate Rooms
16. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
No-shows
European Plan
AARP Rate
guest accounting module
17. Star System
WI
Counterfeit Money
Catastrophe Plans
Mobil
18. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Who did we steal Yield Management from?
Guest History Database
Americans with Disabilities Act (ADA)
Late Charges
19. Lowest possible rate - many restrictions
Extend Stay Hotels are also known as what?
Pick Up Equation
hub-and-spoke system
AARP Rate
20. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Building Cost Room Rate Formula
multiplier effect
weighted average
guest accounting module
21. Lower than corporate rate - used when booking association business
association rate
sales budget
hub-and-spoke system
Day Rate Rooms
22. Bechamel - espagnole - hollandaise - tomato - veloute
No-shows
hub-and-spoke system
mother sauces
daily report
23. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
sustainable tourism
AAA
Elastic Market
24. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Job shadowing
ASAE
Day Rate Rooms
contribution margin
25. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
actual market share
business travel
Who did we steal Yield Management from?
26. The individual who verifies and balances guests' accounts
night auditor
Job shadowing
A good way to pursue a position in the hospitality industry
Understay
27. Guests who leave earlier than expected
RevPar
AARP Rate
Understay
Cancellations
28. 10-30% off the rack rate
food cost percentage
Catastrophe Plans
corporate rate
Americans with Disabilities Act (ADA)
29. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Rate Cutting
Registration Card
Out of Inventory Rooms (OOI)
AAA
30. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
sous chef
Call Accounting System
food cost percentage
31. Represents the business travelers
Inelastic Market
pour/cost percentage
Merchant Discount Fees
catchment area
32. Protects both the guest and employee
Understay
Americans with Disabilities Act (ADA)
Elastic Market
niche
33. A plan to maximize guest and property safety in the event of a disaster
niche
contribution margin
Catastrophe Plans
REV PAR equation
34. Used at zoos - keeps special needs of one time visitors and includes local specialties
Swing Shift
No-shows
tourist menu
niche
35. No reservation
ecotourism
association rate
NR
guest accounting module
36. Some guests with reservations never arrive at the hotel.
Adjusted Room Count
night auditor
Guest History Database
No-shows
37. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
night auditor
Rate Cutting
City Ledger
Who did we steal Yield Management from?
38. Getting the room at a certain percentage off
Discounting
Amenity Creep
Cancellations
Number of Folios
39. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
multiplier effect
Call Accounting System
Dual Accounting
40. Prepare a marketing plan for yourself
Adjoining and Connecting Rooms
Out of Inventory Rooms (OOI)
A good way to pursue a position in the hospitality industry
Day Shift
41. A market share based on each business receiving an equal share of the market
City Ledger
haute cuisine
Cancellations
fair market share
42. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
ecotourism
RevPar
nouvelle cuisine
43. Following a worker to learn about his or her job
Job shadowing
association rate
Graveyard Shift
sales budget
44. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
A good way to pursue a position in the hospitality industry
tourism
business travel
45. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Due Bank
fair market share
Courts and Reservations
46. Specific cultural evens and festivals
guest accounting module
Merchant Discount Fees
cultural tourism
actual market share
47. The full rate - without discounts - that one quotes as a room charge.
Travel Agencies
Extend Stay Hotels are also known as what?
contribution margin
Rack Rate
48. Represents the leisure travelers and tourists
Job shadowing
REV PAR equation
Elastic Market
guest accounting module
49. Tourism with a consience
Compensation in the hospitality industry
ecotourism
What does RNA stand for?
Elastic Market
50. American Society of Association Executives
ASAE
actual market share
daily report
mother sauces