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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tourism with a consience
ecotourism
niche
Dual Accounting
tourist menu
2. Lowest possible rate - many restrictions
AARP Rate
Master Accounts
Amenity Creep
Americans with Disabilities Act (ADA)
3. The full rate - without discounts - that one quotes as a room charge.
cultural tourism
No-shows
labor cost percentage
Rack Rate
4. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
sous chef
Merchant Discount Fees
weighted average
rack rate
5. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
association rate
Building Cost Room Rate Formula
Average Daily Rate
Due Bank
6. Small ones are not even billed; they are erased with an allowance.
Travel Agencies
Late Charges
City Ledger
Catastrophe Plans
7. Lower than corporate rate - used when booking association business
Rate Cutting
Understay
Due Bank
association rate
8. A plan to maximize guest and property safety in the event of a disaster
Travel Agencies
Extend Stay Hotels are also known as what?
tourist menu
Catastrophe Plans
9. Ecotourism combined with practical matter for policy makers
daily report
sustainable tourism
Compensation in the hospitality industry
Dual Accounting
10. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Late Charges
RevPar
NR
11. A report prepared each day to provide essential performance information for a particular property to its management
contribution margin
A good way to pursue a position in the hospitality industry
Understay
daily report
12. All Suite hotels
Number of Folios
Extend Stay Hotels are also known as what?
European Plan
labor cost percentage
13. 'of the day'-chefs specials
rack rate
Counterfeit Money
No-shows
du jour menu
14. Revenue earned per available room
ecotourism
Rack Rate
RevPar
rack rate
15. Every connecting room adjoins - but not every adjoining room connects
leisure travel
Late Charges
Adjoining and Connecting Rooms
average guest check
16. Guests who cancel on the day of arrival
Dual Accounting
leisure travel
WI
Cancellations
17. Is mostly related to location and size of the facility
labor cost percentage
Rack Rate
Merchant Discount Fees
Compensation in the hospitality industry
18. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Mobil
Elastic Market
Dual Accounting
19. Courts consider reservations to be legal contracts
WI
AAA
Courts and Reservations
Day Rate Rooms
20. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Late Charges
No-shows
Extend Stay Hotels are also known as what?
guest accounting module
21. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Registration Card
contribution margin
Number of Folios
European Plan
22. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
leisure travel
Franchising
room divisions
average guest check
23. Key to indicating a hotels performance - dollar sales/number of rooms rented
sales budget
Mobil
sous chef
Average Daily Rate
24. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Rack Rate
cultural tourism
niche
Registration Card
25. Possible to exceed 100% occupancy
Day Rate Rooms
corporate rate
Rack Rate
roux
26. Star System
Discounting
Mobil
Courts and Reservations
Out of Inventory Rooms (OOI)
27. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
niche
Amenity Creep
sales budget
Rate Cutting
28. A paste for thickening sauces - made from equal parts of fat and flour
roux
Average Daily Rate
Inelastic Market
tourist menu
29. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Understay
load factor
Adjoining and Connecting Rooms
Number of Folios
30. Traveling cross country or abroad for purposes of volunteer work
leisure travel
Travel Agencies
sustainable tourism
volunteer tourism
31. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
mother sauces
Day Rate Rooms
Master Accounts
Early Arrivals
32. The average amount each group spends
Rack Rate
average guest check
niche
A good way to pursue a position in the hospitality industry
33. They would rather try the hotel desk than busier retail outlets.
No-shows
Counterfeit Money
Elastic Market
Job shadowing
34. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Building Cost Room Rate Formula
Pick Up Equation
labor cost percentage
35. From the hours of 3:30 pm to 11:30 pm
Day Rate Rooms
Swing Shift
leisure travel
actual market share
36. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Counterfeit Money
association rate
leisure travel
37. American Society of Association Executives
Master Accounts
ASAE
OS
Understay
38. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Adjusted Room Count
corporate rate
contribution margin
Merchant Discount Fees
39. Travel for recreation or the promotion and arrangement of such travel
association rate
Merchant Discount Fees
Number of Folios
tourism
40. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
night auditor
Merchant Discount Fees
City Ledger
Inelastic Market
41. Registered But Not Assigned
guest accounting module
tourism
What does RNA stand for?
corporate rate
42. Represents the leisure travelers and tourists
Adjusted Room Count
Elastic Market
AARP Rate
No-shows
43. Getting the room at a certain percentage off
Discounting
Merchant Discount Fees
Adjoining and Connecting Rooms
Rate Cutting
44. From the hours of 11:30 pm to 7:30 am
Franchising
Day Shift
mother sauces
Graveyard Shift
45. Guests who leave earlier than expected
Who did we steal Yield Management from?
Understay
REV PAR equation
actual market share
46. Generally repairable within a short amount of time - has a minor problem.
Extend Stay Hotels are also known as what?
guest accounting module
ecotourism
Out of Order Rooms (OOO)
47. Bechamel - espagnole - hollandaise - tomato - veloute
guest accounting module
mother sauces
Guest History Database
Dual Accounting
48. Some guests with reservations never arrive at the hotel.
niche
Guest History Database
No-shows
Adjusted Room Count
49. Off-the-street
OS
RevPar
mother sauces
corporate rate
50. ADR x Occupancy=Rev Par
rack rate
Dual Accounting
Who did we steal Yield Management from?
REV PAR equation