Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






2. Small ones are not even billed; they are erased with an allowance.






3. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






4. Walk-In






5. The number of seats filled on a flight






6. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






7. Travel for business purposes






8. The market share that a business actually receives






9. Key to indicating a hotels performance - dollar sales/number of rooms rented






10. Travel for family and friends - to see new areas






11. Used at zoos - keeps special needs of one time visitors and includes local specialties






12. Represents the leisure travelers and tourists






13. Enables passengers to travel from one smaller city to another smaller city






14. A running inventory that automatically updates itself






15. A cook who supervises food production and who reports to the executive chef; second in command






16. Diamond Ratings






17. A market share based on each business receiving an equal share of the market






18. The average amount each group spends






19. A system that tracks guest room phone charges






20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






21. Lower than corporate rate - used when booking association business






22. Lowest possible rate - many restrictions






23. Courts consider reservations to be legal contracts






24. Prepare a marketing plan for yourself






25. They would rather try the hotel desk than busier retail outlets.






26. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






27. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






28. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






29. Off-the-street






30. Some guests with reservations never arrive at the hotel.






31. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






32. Travel for recreation or the promotion and arrangement of such travel






33. 10-30% off the rack rate






34. Elaborate or artful cuisine - contemporary cuisine






35. Represents the business travelers






36. Is mostly related to location and size of the facility






37. Possible to exceed 100% occupancy






38. Include room and all three meals. Used in Europe






39. 'of the day'-chefs specials






40. Revenue earned per available room






41. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






42. A report prepared each day to provide essential performance information for a particular property to its management






43. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






44. Guests who leave earlier than expected






45. No reservation






46. (labor costs/net sales)x100






47. All Suite hotels






48. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






49. Traveling cross country or abroad for purposes of volunteer work






50. Hotels have love-hate relationship