Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for business purposes






2. From the hours of 11:30 pm to 7:30 am






3. They would rather try the hotel desk than busier retail outlets.






4. Travel for recreation or the promotion and arrangement of such travel






5. Prepare a marketing plan for yourself






6. Include room and all three meals. Used in Europe






7. Guests who cancel on the day of arrival






8. No reservation






9. Lowest possible rate - many restrictions






10. The airlines






11. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






12. Bechamel - espagnole - hollandaise - tomato - veloute






13. Guests who leave earlier than expected






14. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






15. From the hours of 3:30 pm to 11:30 pm






16. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






17. Star System






18. Lower than corporate rate - used when booking association business






19. Key operating figure in menu engineering - determined by subtracting food cost from selling price






20. Registered But Not Assigned






21. Off-the-street






22. Enables passengers to travel from one smaller city to another smaller city






23. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






24. Also known as the due back - difference returnable - U-owe-me's or the exchange






25. Hotels have love-hate relationship






26. Represents the business travelers






27. The market share that a business actually receives






28. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






29. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






30. Used at zoos - keeps special needs of one time visitors and includes local specialties






31. Every connecting room adjoins - but not every adjoining room connects






32. Possible to exceed 100% occupancy






33. 10-30% off the rack rate






34. Traveling cross country or abroad for purposes of volunteer work






35. Preferred by most employees. From 7:30 am to 3:30 pm






36. A cook who supervises food production and who reports to the executive chef; second in command






37. A plan to maximize guest and property safety in the event of a disaster






38. Getting the room at a certain percentage off






39. Elaborate or artful cuisine - contemporary cuisine






40. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






41. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






42. Represents the leisure travelers and tourists






43. A financial plan detailing expected sales volume and sales revenue for a specified period of time






44. Courts consider reservations to be legal contracts






45. The full rate - without discounts - that one quotes as a room charge.






46. Diamond Ratings






47. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






48. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






49. Travel for family and friends - to see new areas






50. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)