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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Revenue earned per available room
RevPar
du jour menu
Out of Order Rooms (OOO)
contribution margin
2. The market share that a business actually receives
weighted average
pour/cost percentage
average guest check
actual market share
3. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Guest History Database
Call Accounting System
nouvelle cuisine
Discounting
4. Following a worker to learn about his or her job
Early Arrivals
Job shadowing
Out of Inventory Rooms (OOI)
Amenity Creep
5. American Society of Association Executives
contribution margin
ASAE
Cancellations
mother sauces
6. From the hours of 3:30 pm to 11:30 pm
Overstays
perpetual inventory
actual market share
Swing Shift
7. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
sustainable tourism
roux
Pick Up Equation
multiplier effect
8. Star System
Mobil
Discounting
Day Rate Rooms
Rate Cutting
9. Every connecting room adjoins - but not every adjoining room connects
A good way to pursue a position in the hospitality industry
fair market share
Adjoining and Connecting Rooms
AAA
10. Standard rate for everyone at a hotel
rack rate
Extend Stay Hotels are also known as what?
contribution margin
du jour menu
11. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Cancellations
pour/cost percentage
weighted average
12. A paste for thickening sauces - made from equal parts of fat and flour
roux
labor cost percentage
guest accounting module
Pick Up Equation
13. Enables passengers to travel from one smaller city to another smaller city
Who did we steal Yield Management from?
hub-and-spoke system
actual market share
ASAE
14. Travel for family and friends - to see new areas
nouvelle cuisine
leisure travel
association rate
sustainable tourism
15. (labor costs/net sales)x100
tourism
multiplier effect
labor cost percentage
American Plan
16. Is mostly related to location and size of the facility
Swing Shift
Compensation in the hospitality industry
Mobil
Elastic Market
17. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
rack rate
Counterfeit Money
contribution margin
18. Tourism with a consience
ecotourism
hub-and-spoke system
Franchising
Courts and Reservations
19. Walk-In
REV PAR equation
WI
Amenity Creep
ASAE
20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
labor cost percentage
association rate
Master Accounts
Early Arrivals
21. Represents the leisure travelers and tourists
average guest check
Rack Rate
Elastic Market
du jour menu
22. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Travel Agencies
guest accounting module
food cost percentage
Rate Cutting
23. A report prepared each day to provide essential performance information for a particular property to its management
Counterfeit Money
daily report
contribution margin
Elastic Market
24. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
night auditor
Cancellations
Franchising
contribution margin
25. Bechamel - espagnole - hollandaise - tomato - veloute
Courts and Reservations
sustainable tourism
Call Accounting System
mother sauces
26. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
European Plan
Amenity Creep
No-shows
Compensation in the hospitality industry
27. All Suite hotels
food cost percentage
Extend Stay Hotels are also known as what?
weighted average
night auditor
28. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Call Accounting System
Registration Card
mother sauces
WI
29. The number of seats filled on a flight
multiplier effect
load factor
sustainable tourism
Call Accounting System
30. Getting the room at a certain percentage off
Extend Stay Hotels are also known as what?
Elastic Market
Discounting
Overstays
31. Guests who leave earlier than expected
Understay
rack rate
contribution margin
roux
32. Small ones are not even billed; they are erased with an allowance.
Graveyard Shift
Early Arrivals
corporate rate
Late Charges
33. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Guest History Database
Master Accounts
Average Daily Rate
catchment area
34. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
WI
Adjoining and Connecting Rooms
Pick Up Equation
Americans with Disabilities Act (ADA)
35. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
average guest check
Mobil
Early Arrivals
Out of Inventory Rooms (OOI)
36. A specific share or slot of a certain market
Adjusted Room Count
niche
Cancellations
Discounting
37. Requires equal dollar amounts of charge and credits
Franchising
tourism
Dual Accounting
sustainable tourism
38. Guests who cancel on the day of arrival
Cancellations
actual market share
roux
Merchant Discount Fees
39. The airlines
Adjoining and Connecting Rooms
rack rate
American Plan
Who did we steal Yield Management from?
40. Travel for recreation or the promotion and arrangement of such travel
niche
ecotourism
tourism
labor cost percentage
41. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
food cost percentage
Job shadowing
What does RNA stand for?
42. Ecotourism combined with practical matter for policy makers
Americans with Disabilities Act (ADA)
Rack Rate
du jour menu
sustainable tourism
43. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
haute cuisine
Registration Card
ecotourism
44. They would rather try the hotel desk than busier retail outlets.
food cost percentage
Travel Agencies
daily report
Counterfeit Money
45. The individual who verifies and balances guests' accounts
WI
Registration Card
night auditor
room divisions
46. Rooms available for occupancy may be closed the next day
fair market share
Graveyard Shift
Adjusted Room Count
Elastic Market
47. The average amount each group spends
tourist menu
average guest check
actual market share
load factor
48. Diamond Ratings
roux
AAA
City Ledger
Adjoining and Connecting Rooms
49. Possible to exceed 100% occupancy
Designated trainers
Day Rate Rooms
Merchant Discount Fees
Rack Rate
50. Guest who stay past their scheduled departure time
Overstays
NR
rack rate
labor cost percentage