Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Requires equal dollar amounts of charge and credits






2. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






3. A running inventory that automatically updates itself






4. Lower than corporate rate - used when booking association business






5. A specific share or slot of a certain market






6. A market share based on each business receiving an equal share of the market






7. Travel for business purposes






8. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






9. From the hours of 11:30 pm to 7:30 am






10. Some guests with reservations never arrive at the hotel.






11. They would rather try the hotel desk than busier retail outlets.






12. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






13. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






14. Preferred by most employees. From 7:30 am to 3:30 pm






15. Employees who train employees






16. Small ones are not even billed; they are erased with an allowance.






17. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






18. Lowest possible rate - many restrictions






19. Every connecting room adjoins - but not every adjoining room connects






20. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






22. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






23. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






25. Guests who cancel on the day of arrival






26. Off-the-street






27. Getting the room at a certain percentage off






28. 10-30% off the rack rate






29. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






30. Guest who stay past their scheduled departure time






31. Star System






32. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






33. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






34. No reservation






35. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






36. Walk-In






37. The full rate - without discounts - that one quotes as a room charge.






38. The average amount each group spends






39. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






40. Tourism with a consience






41. Possible to exceed 100% occupancy






42. Courts consider reservations to be legal contracts






43. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






44. 'of the day'-chefs specials






45. Registered But Not Assigned






46. The number of seats filled on a flight






47. All Suite hotels






48. A plan to maximize guest and property safety in the event of a disaster






49. Specific cultural evens and festivals






50. The airlines