Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Getting the room at a certain percentage off






2. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






3. Is mostly related to location and size of the facility






4. Generally repairable within a short amount of time - has a minor problem.






5. A specific share or slot of a certain market






6. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






7. The full rate - without discounts - that one quotes as a room charge.






8. A plan to maximize guest and property safety in the event of a disaster






9. Every connecting room adjoins - but not every adjoining room connects






10. Tourism with a consience






11. Used at zoos - keeps special needs of one time visitors and includes local specialties






12. A market share based on each business receiving an equal share of the market






13. A report prepared each day to provide essential performance information for a particular property to its management






14. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






15. Prepare a marketing plan for yourself






16. Travel for business purposes






17. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






18. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






19. Employees who train employees






20. They would rather try the hotel desk than busier retail outlets.






21. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






22. Hotels have love-hate relationship






23. (labor costs/net sales)x100






24. Standard rate for everyone at a hotel






25. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






26. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






27. Rooms available for occupancy may be closed the next day






28. Key to indicating a hotels performance - dollar sales/number of rooms rented






29. Possible to exceed 100% occupancy






30. Preferred by most employees. From 7:30 am to 3:30 pm






31. Key operating figure in menu engineering - determined by subtracting food cost from selling price






32. Specific cultural evens and festivals






33. The airlines






34. The average amount each group spends






35. Represents the leisure travelers and tourists






36. A running inventory that automatically updates itself






37. Courts consider reservations to be legal contracts






38. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






39. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






40. Guest who stay past their scheduled departure time






41. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






42. No reservation






43. Diamond Ratings






44. From the hours of 11:30 pm to 7:30 am






45. The number of seats filled on a flight






46. ADR x Occupancy=Rev Par






47. Small ones are not even billed; they are erased with an allowance.






48. 'of the day'-chefs specials






49. Include room and all three meals. Used in Europe






50. Guests who arrive at the hotel one or more days prior to their scheduled reservation date