Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also known as the due back - difference returnable - U-owe-me's or the exchange






2. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






3. Tourism with a consience






4. The market share that a business actually receives






5. Some guests with reservations never arrive at the hotel.






6. 10-30% off the rack rate






7. From the hours of 3:30 pm to 11:30 pm






8. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






9. Represents the leisure travelers and tourists






10. Lower than corporate rate - used when booking association business






11. They would rather try the hotel desk than busier retail outlets.






12. Key to indicating a hotels performance - dollar sales/number of rooms rented






13. A specific share or slot of a certain market






14. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






15. The airlines






16. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






17. The individual who verifies and balances guests' accounts






18. Lowest possible rate - many restrictions






19. The full rate - without discounts - that one quotes as a room charge.






20. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






21. Preferred by most employees. From 7:30 am to 3:30 pm






22. Revenue earned per available room






23. Generally repairable within a short amount of time - has a minor problem.






24. A plan to maximize guest and property safety in the event of a disaster






25. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






26. Courts consider reservations to be legal contracts






27. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






28. Requires equal dollar amounts of charge and credits






29. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






30. Traveling cross country or abroad for purposes of volunteer work






31. Diamond Ratings






32. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






33. Enables passengers to travel from one smaller city to another smaller city






34. The number of seats filled on a flight






35. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






36. Registered But Not Assigned






37. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






38. Following a worker to learn about his or her job






39. The average amount each group spends






40. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






41. Guests who leave earlier than expected






42. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






43. All Suite hotels






44. Standard rate for everyone at a hotel






45. Guest who stay past their scheduled departure time






46. ADR x Occupancy=Rev Par






47. Ecotourism combined with practical matter for policy makers






48. Prepare a marketing plan for yourself






49. Hotels have love-hate relationship






50. Employees who train employees