Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some guests with reservations never arrive at the hotel.






2. (cost of drinks/sales of drinks)x100






3. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






4. Diamond Ratings






5. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






6. From the hours of 11:30 pm to 7:30 am






7. No reservation






8. Guest who stay past their scheduled departure time






9. Tourism with a consience






10. All Suite hotels






11. Represents the leisure travelers and tourists






12. Used at zoos - keeps special needs of one time visitors and includes local specialties






13. 10-30% off the rack rate






14. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






15. The individual who verifies and balances guests' accounts






16. Guests who leave earlier than expected






17. A plan to maximize guest and property safety in the event of a disaster






18. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






19. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






20. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






22. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






23. A report prepared each day to provide essential performance information for a particular property to its management






24. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






25. Courts consider reservations to be legal contracts






26. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






27. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






28. Small ones are not even billed; they are erased with an allowance.






29. Rooms available for occupancy may be closed the next day






30. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






31. Revenue earned per available room






32. Every connecting room adjoins - but not every adjoining room connects






33. A specific share or slot of a certain market






34. Generally repairable within a short amount of time - has a minor problem.






35. Enables passengers to travel from one smaller city to another smaller city






36. Travel for family and friends - to see new areas






37. Specific cultural evens and festivals






38. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






39. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






40. Following a worker to learn about his or her job






41. Represents the business travelers






42. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






43. Prepare a marketing plan for yourself






44. (labor costs/net sales)x100






45. Protects both the guest and employee






46. Employees who train employees






47. American Society of Association Executives






48. A running inventory that automatically updates itself






49. Getting the room at a certain percentage off






50. Standard rate for everyone at a hotel