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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Late Charges
Registration Card
ASAE
load factor
2. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
sous chef
actual market share
Adjusted Room Count
City Ledger
3. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
labor cost percentage
nouvelle cuisine
Average Daily Rate
mother sauces
4. Walk-In
ecotourism
multiplier effect
WI
average guest check
5. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
niche
Pick Up Equation
nouvelle cuisine
Adjusted Room Count
6. From the hours of 3:30 pm to 11:30 pm
Swing Shift
haute cuisine
Average Daily Rate
catchment area
7. Guests who cancel on the day of arrival
Cancellations
rack rate
Registration Card
Rack Rate
8. The individual who verifies and balances guests' accounts
corporate rate
average guest check
Swing Shift
night auditor
9. The airlines
Registration Card
Call Accounting System
sales budget
Who did we steal Yield Management from?
10. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
Early Arrivals
Overstays
Guest History Database
11. Represents the leisure travelers and tourists
Rack Rate
Elastic Market
Inelastic Market
Building Cost Room Rate Formula
12. Specific cultural evens and festivals
weighted average
Registration Card
leisure travel
cultural tourism
13. Guest who stay past their scheduled departure time
Overstays
labor cost percentage
AARP Rate
Pick Up Equation
14. Guests who leave earlier than expected
Understay
room divisions
What does RNA stand for?
tourism
15. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Discounting
multiplier effect
A good way to pursue a position in the hospitality industry
No-shows
16. Protects both the guest and employee
nouvelle cuisine
Graveyard Shift
catchment area
Americans with Disabilities Act (ADA)
17. No reservation
actual market share
Early Arrivals
RevPar
NR
18. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
sustainable tourism
weighted average
Master Accounts
perpetual inventory
19. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
contribution margin
Discounting
Amenity Creep
Who did we steal Yield Management from?
20. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Number of Folios
A good way to pursue a position in the hospitality industry
City Ledger
21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
mother sauces
Rack Rate
Courts and Reservations
22. Every connecting room adjoins - but not every adjoining room connects
contribution margin
Due Bank
Adjoining and Connecting Rooms
Inelastic Market
23. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
leisure travel
Rate Cutting
food cost percentage
Master Accounts
24. 10-30% off the rack rate
corporate rate
Day Rate Rooms
labor cost percentage
Call Accounting System
25. (cost of drinks/sales of drinks)x100
Registration Card
pour/cost percentage
Dual Accounting
perpetual inventory
26. Prepare a marketing plan for yourself
Travel Agencies
Rate Cutting
A good way to pursue a position in the hospitality industry
pour/cost percentage
27. ADR x Occupancy=Rev Par
Graveyard Shift
REV PAR equation
Franchising
Compensation in the hospitality industry
28. Standard rate for everyone at a hotel
RevPar
rack rate
Discounting
load factor
29. Some guests with reservations never arrive at the hotel.
nouvelle cuisine
No-shows
Number of Folios
business travel
30. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
NR
European Plan
niche
tourism
31. A market share based on each business receiving an equal share of the market
A good way to pursue a position in the hospitality industry
Swing Shift
ASAE
fair market share
32. Travel for family and friends - to see new areas
haute cuisine
leisure travel
average guest check
A good way to pursue a position in the hospitality industry
33. The average amount each group spends
American Plan
No-shows
cultural tourism
average guest check
34. Small ones are not even billed; they are erased with an allowance.
Adjoining and Connecting Rooms
association rate
Pick Up Equation
Late Charges
35. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Registration Card
Cancellations
guest accounting module
36. Lowest possible rate - many restrictions
AARP Rate
Call Accounting System
Building Cost Room Rate Formula
association rate
37. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Designated trainers
multiplier effect
REV PAR equation
Building Cost Room Rate Formula
38. Ecotourism combined with practical matter for policy makers
What does RNA stand for?
pour/cost percentage
contribution margin
sustainable tourism
39. Travel for business purposes
Amenity Creep
Merchant Discount Fees
tourism
business travel
40. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
AAA
Understay
Adjusted Room Count
41. A system that tracks guest room phone charges
Discounting
Call Accounting System
Understay
Merchant Discount Fees
42. Following a worker to learn about his or her job
European Plan
What does RNA stand for?
Pick Up Equation
Job shadowing
43. Requires equal dollar amounts of charge and credits
volunteer tourism
Dual Accounting
Merchant Discount Fees
American Plan
44. Lower than corporate rate - used when booking association business
guest accounting module
tourism
food cost percentage
association rate
45. Include room and all three meals. Used in Europe
AAA
tourism
business travel
American Plan
46. Is mostly related to location and size of the facility
sous chef
Rack Rate
tourist menu
Compensation in the hospitality industry
47. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
American Plan
tourism
Out of Inventory Rooms (OOI)
48. Tourism with a consience
Rack Rate
ecotourism
actual market share
Mobil
49. From the hours of 11:30 pm to 7:30 am
Designated trainers
leisure travel
Understay
Graveyard Shift
50. Key to indicating a hotels performance - dollar sales/number of rooms rented
Swing Shift
rack rate
Travel Agencies
Average Daily Rate