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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
room divisions
Job shadowing
average guest check
2. A running inventory that automatically updates itself
catchment area
perpetual inventory
mother sauces
Due Bank
3. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Mobil
Catastrophe Plans
business travel
4. Following a worker to learn about his or her job
corporate rate
Job shadowing
sustainable tourism
volunteer tourism
5. ADR x Occupancy=Rev Par
association rate
REV PAR equation
RevPar
Counterfeit Money
6. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
actual market share
Late Charges
AAA
7. Walk-In
Inelastic Market
WI
American Plan
Job shadowing
8. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Out of Order Rooms (OOO)
Compensation in the hospitality industry
Courts and Reservations
contribution margin
9. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
fair market share
Rate Cutting
Americans with Disabilities Act (ADA)
AARP Rate
10. A market share based on each business receiving an equal share of the market
AARP Rate
fair market share
sous chef
Master Accounts
11. The individual who verifies and balances guests' accounts
WI
night auditor
niche
catchment area
12. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Registration Card
sustainable tourism
room divisions
Due Bank
13. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
labor cost percentage
pour/cost percentage
business travel
European Plan
14. American Society of Association Executives
labor cost percentage
Merchant Discount Fees
ASAE
du jour menu
15. Travel for family and friends - to see new areas
Catastrophe Plans
niche
actual market share
leisure travel
16. Getting the room at a certain percentage off
sous chef
contribution margin
Discounting
Average Daily Rate
17. A paste for thickening sauces - made from equal parts of fat and flour
Extend Stay Hotels are also known as what?
average guest check
roux
Elastic Market
18. A cook who supervises food production and who reports to the executive chef; second in command
Courts and Reservations
AAA
Day Rate Rooms
sous chef
19. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
weighted average
Designated trainers
food cost percentage
sous chef
20. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
tourism
Out of Order Rooms (OOO)
room divisions
21. Travel for recreation or the promotion and arrangement of such travel
tourism
night auditor
tourist menu
Who did we steal Yield Management from?
22. A specific share or slot of a certain market
niche
Building Cost Room Rate Formula
Adjoining and Connecting Rooms
daily report
23. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Amenity Creep
Dual Accounting
ecotourism
24. From the hours of 3:30 pm to 11:30 pm
AAA
weighted average
Swing Shift
actual market share
25. Protects both the guest and employee
Americans with Disabilities Act (ADA)
Catastrophe Plans
Job shadowing
Building Cost Room Rate Formula
26. Also known as the due back - difference returnable - U-owe-me's or the exchange
WI
Due Bank
Average Daily Rate
Day Rate Rooms
27. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Due Bank
leisure travel
American Plan
Franchising
28. Diamond Ratings
AAA
Master Accounts
load factor
ecotourism
29. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
average guest check
Due Bank
Guest History Database
Franchising
30. Represents the leisure travelers and tourists
A good way to pursue a position in the hospitality industry
Elastic Market
sous chef
Understay
31. Lowest possible rate - many restrictions
Franchising
AARP Rate
Discounting
Designated trainers
32. Star System
Mobil
perpetual inventory
RevPar
Catastrophe Plans
33. Registered But Not Assigned
catchment area
Late Charges
WI
What does RNA stand for?
34. A plan to maximize guest and property safety in the event of a disaster
Call Accounting System
Catastrophe Plans
Amenity Creep
du jour menu
35. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Guest History Database
nouvelle cuisine
Elastic Market
Extend Stay Hotels are also known as what?
36. Guests who leave earlier than expected
labor cost percentage
Understay
perpetual inventory
Elastic Market
37. Represents the business travelers
Inelastic Market
average guest check
perpetual inventory
rack rate
38. Possible to exceed 100% occupancy
sales budget
Elastic Market
contribution margin
Day Rate Rooms
39. The airlines
Compensation in the hospitality industry
Late Charges
haute cuisine
Who did we steal Yield Management from?
40. All Suite hotels
A good way to pursue a position in the hospitality industry
Extend Stay Hotels are also known as what?
European Plan
pour/cost percentage
41. No reservation
NR
Courts and Reservations
WI
Adjusted Room Count
42. Preferred by most employees. From 7:30 am to 3:30 pm
rack rate
Master Accounts
Day Shift
roux
43. Rooms available for occupancy may be closed the next day
City Ledger
Overstays
Cancellations
Adjusted Room Count
44. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Rack Rate
Building Cost Room Rate Formula
ecotourism
Elastic Market
45. Small ones are not even billed; they are erased with an allowance.
Late Charges
Rate Cutting
catchment area
Franchising
46. Guest who stay past their scheduled departure time
contribution margin
Franchising
Overstays
Number of Folios
47. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Swing Shift
OS
association rate
48. Employees who train employees
Designated trainers
No-shows
leisure travel
room divisions
49. Used at zoos - keeps special needs of one time visitors and includes local specialties
haute cuisine
Discounting
tourist menu
Compensation in the hospitality industry
50. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Elastic Market
Overstays
Pick Up Equation
catchment area