Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Getting the room at a certain percentage off






2. Some guests with reservations never arrive at the hotel.






3. The airlines






4. Rooms available for occupancy may be closed the next day






5. All Suite hotels






6. Requires equal dollar amounts of charge and credits






7. 10-30% off the rack rate






8. A market share based on each business receiving an equal share of the market






9. Is mostly related to location and size of the facility






10. A report prepared each day to provide essential performance information for a particular property to its management






11. (labor costs/net sales)x100






12. Preferred by most employees. From 7:30 am to 3:30 pm






13. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






14. The average amount each group spends






15. They would rather try the hotel desk than busier retail outlets.






16. A cook who supervises food production and who reports to the executive chef; second in command






17. Travel for recreation or the promotion and arrangement of such travel






18. Hotels have love-hate relationship






19. American Society of Association Executives






20. Registered But Not Assigned






21. Guest who stay past their scheduled departure time






22. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






23. Lowest possible rate - many restrictions






24. Travel for business purposes






25. Tourism with a consience






26. Generally repairable within a short amount of time - has a minor problem.






27. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






28. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






29. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






30. Employees who train employees






31. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






32. Guests who cancel on the day of arrival






33. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






34. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






35. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






36. Guests who leave earlier than expected






37. Courts consider reservations to be legal contracts






38. Ecotourism combined with practical matter for policy makers






39. Enables passengers to travel from one smaller city to another smaller city






40. Walk-In






41. Represents the business travelers






42. Travel for family and friends - to see new areas






43. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






45. Standard rate for everyone at a hotel






46. Star System






47. A running inventory that automatically updates itself






48. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






49. A system that tracks guest room phone charges






50. A plan to maximize guest and property safety in the event of a disaster