Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (cost of drinks/sales of drinks)x100






2. Used at zoos - keeps special needs of one time visitors and includes local specialties






3. Specific cultural evens and festivals






4. A cook who supervises food production and who reports to the executive chef; second in command






5. Travel for family and friends - to see new areas






6. Lower than corporate rate - used when booking association business






7. Prepare a marketing plan for yourself






8. Travel for recreation or the promotion and arrangement of such travel






9. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






10. Generally repairable within a short amount of time - has a minor problem.






11. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






12. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






13. A market share based on each business receiving an equal share of the market






14. Bechamel - espagnole - hollandaise - tomato - veloute






15. Employees who train employees






16. Lowest possible rate - many restrictions






17. Represents the business travelers






18. Standard rate for everyone at a hotel






19. The average amount each group spends






20. The market share that a business actually receives






21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






22. Traveling cross country or abroad for purposes of volunteer work






23. A specific share or slot of a certain market






24. Following a worker to learn about his or her job






25. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






27. Preferred by most employees. From 7:30 am to 3:30 pm






28. Courts consider reservations to be legal contracts






29. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






30. No reservation






31. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






32. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






33. Diamond Ratings






34. The number of seats filled on a flight






35. A financial plan detailing expected sales volume and sales revenue for a specified period of time






36. Guest who stay past their scheduled departure time






37. Possible to exceed 100% occupancy






38. 'of the day'-chefs specials






39. Registered But Not Assigned






40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






41. Protects both the guest and employee






42. All Suite hotels






43. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






44. The full rate - without discounts - that one quotes as a room charge.






45. Travel for business purposes






46. From the hours of 3:30 pm to 11:30 pm






47. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






48. Off-the-street






49. Hotels have love-hate relationship






50. Elaborate or artful cuisine - contemporary cuisine