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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also known as the due back - difference returnable - U-owe-me's or the exchange
Out of Order Rooms (OOO)
Due Bank
du jour menu
Designated trainers
2. Generally repairable within a short amount of time - has a minor problem.
mother sauces
Out of Order Rooms (OOO)
cultural tourism
weighted average
3. Lowest possible rate - many restrictions
No-shows
night auditor
AARP Rate
Catastrophe Plans
4. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
REV PAR equation
volunteer tourism
RevPar
5. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
load factor
WI
weighted average
Master Accounts
6. Guest who stay past their scheduled departure time
Overstays
weighted average
fair market share
Inelastic Market
7. Employees who train employees
Designated trainers
AARP Rate
pour/cost percentage
Counterfeit Money
8. Tourism with a consience
Number of Folios
Early Arrivals
City Ledger
ecotourism
9. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Day Shift
Amenity Creep
Merchant Discount Fees
Out of Inventory Rooms (OOI)
10. ADR x Occupancy=Rev Par
Who did we steal Yield Management from?
REV PAR equation
hub-and-spoke system
Rack Rate
11. Preferred by most employees. From 7:30 am to 3:30 pm
niche
REV PAR equation
Early Arrivals
Day Shift
12. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
du jour menu
multiplier effect
corporate rate
Average Daily Rate
13. Getting the room at a certain percentage off
REV PAR equation
Day Rate Rooms
Counterfeit Money
Discounting
14. Represents the business travelers
American Plan
Inelastic Market
Adjusted Room Count
RevPar
15. (cost of drinks/sales of drinks)x100
pour/cost percentage
Americans with Disabilities Act (ADA)
Day Rate Rooms
labor cost percentage
16. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Compensation in the hospitality industry
AAA
Rate Cutting
night auditor
17. The individual who verifies and balances guests' accounts
catchment area
No-shows
hub-and-spoke system
night auditor
18. Star System
Mobil
catchment area
Cancellations
leisure travel
19. Registered But Not Assigned
What does RNA stand for?
No-shows
labor cost percentage
load factor
20. Travel for recreation or the promotion and arrangement of such travel
tourism
RevPar
NR
Job shadowing
21. Key to indicating a hotels performance - dollar sales/number of rooms rented
Rate Cutting
catchment area
Average Daily Rate
Job shadowing
22. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Late Charges
food cost percentage
Registration Card
catchment area
23. Possible to exceed 100% occupancy
Extend Stay Hotels are also known as what?
Day Rate Rooms
Dual Accounting
RevPar
24. Standard rate for everyone at a hotel
rack rate
weighted average
Americans with Disabilities Act (ADA)
A good way to pursue a position in the hospitality industry
25. Hotels have love-hate relationship
Elastic Market
Travel Agencies
haute cuisine
Mobil
26. Elaborate or artful cuisine - contemporary cuisine
Courts and Reservations
perpetual inventory
tourist menu
haute cuisine
27. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
WI
Merchant Discount Fees
Average Daily Rate
Mobil
28. Courts consider reservations to be legal contracts
association rate
average guest check
Courts and Reservations
haute cuisine
29. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Elastic Market
Job shadowing
Inelastic Market
30. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Overstays
sales budget
Late Charges
Pick Up Equation
31. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
What does RNA stand for?
Americans with Disabilities Act (ADA)
catchment area
OS
32. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Franchising
Extend Stay Hotels are also known as what?
Compensation in the hospitality industry
33. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
American Plan
rack rate
Early Arrivals
34. From the hours of 3:30 pm to 11:30 pm
labor cost percentage
perpetual inventory
Swing Shift
Call Accounting System
35. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
night auditor
labor cost percentage
du jour menu
European Plan
36. Represents the leisure travelers and tourists
Compensation in the hospitality industry
Elastic Market
perpetual inventory
Mobil
37. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
Guest History Database
Due Bank
nouvelle cuisine
38. From the hours of 11:30 pm to 7:30 am
labor cost percentage
Pick Up Equation
fair market share
Graveyard Shift
39. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
WI
City Ledger
sales budget
mother sauces
40. A specific share or slot of a certain market
Rack Rate
niche
contribution margin
Catastrophe Plans
41. No reservation
Overstays
Building Cost Room Rate Formula
night auditor
NR
42. A cook who supervises food production and who reports to the executive chef; second in command
contribution margin
sous chef
pour/cost percentage
corporate rate
43. A market share based on each business receiving an equal share of the market
multiplier effect
Pick Up Equation
NR
fair market share
44. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
sales budget
Franchising
Compensation in the hospitality industry
mother sauces
45. A running inventory that automatically updates itself
Due Bank
nouvelle cuisine
labor cost percentage
perpetual inventory
46. Following a worker to learn about his or her job
Job shadowing
night auditor
Compensation in the hospitality industry
Call Accounting System
47. A report prepared each day to provide essential performance information for a particular property to its management
Overstays
daily report
Franchising
catchment area
48. Requires equal dollar amounts of charge and credits
Catastrophe Plans
hub-and-spoke system
Dual Accounting
Call Accounting System
49. Revenue earned per available room
volunteer tourism
RevPar
ecotourism
guest accounting module
50. The airlines
Registration Card
Discounting
Who did we steal Yield Management from?
Merchant Discount Fees