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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Possible to exceed 100% occupancy
Average Daily Rate
sous chef
European Plan
Day Rate Rooms
2. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
What does RNA stand for?
Registration Card
City Ledger
Who did we steal Yield Management from?
3. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
sustainable tourism
guest accounting module
Early Arrivals
Number of Folios
4. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Mobil
A good way to pursue a position in the hospitality industry
labor cost percentage
Building Cost Room Rate Formula
5. (labor costs/net sales)x100
du jour menu
Master Accounts
fair market share
labor cost percentage
6. Travel for family and friends - to see new areas
leisure travel
Counterfeit Money
Dual Accounting
tourism
7. Following a worker to learn about his or her job
mother sauces
A good way to pursue a position in the hospitality industry
Number of Folios
Job shadowing
8. Is mostly related to location and size of the facility
What does RNA stand for?
labor cost percentage
Compensation in the hospitality industry
catchment area
9. 'of the day'-chefs specials
Day Shift
du jour menu
haute cuisine
guest accounting module
10. A cook who supervises food production and who reports to the executive chef; second in command
WI
NR
actual market share
sous chef
11. Travel for recreation or the promotion and arrangement of such travel
tourism
labor cost percentage
guest accounting module
RevPar
12. Getting the room at a certain percentage off
Americans with Disabilities Act (ADA)
Discounting
tourism
Amenity Creep
13. American Society of Association Executives
Call Accounting System
ASAE
European Plan
Job shadowing
14. The individual who verifies and balances guests' accounts
WI
AARP Rate
night auditor
Day Shift
15. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
business travel
Dual Accounting
Early Arrivals
Cancellations
16. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
du jour menu
roux
room divisions
Rate Cutting
17. Used at zoos - keeps special needs of one time visitors and includes local specialties
Mobil
roux
tourist menu
average guest check
18. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Graveyard Shift
Overstays
multiplier effect
Pick Up Equation
19. A specific share or slot of a certain market
OS
labor cost percentage
room divisions
niche
20. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
guest accounting module
Guest History Database
catchment area
Pick Up Equation
21. Represents the business travelers
mother sauces
food cost percentage
sous chef
Inelastic Market
22. (cost of drinks/sales of drinks)x100
pour/cost percentage
WI
Rack Rate
actual market share
23. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
Adjoining and Connecting Rooms
Elastic Market
Americans with Disabilities Act (ADA)
24. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
RevPar
ASAE
Inelastic Market
Merchant Discount Fees
25. The average amount each group spends
average guest check
Inelastic Market
Amenity Creep
Out of Inventory Rooms (OOI)
26. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Understay
weighted average
Master Accounts
Who did we steal Yield Management from?
27. Guests who cancel on the day of arrival
food cost percentage
hub-and-spoke system
sous chef
Cancellations
28. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Understay
European Plan
Swing Shift
29. Employees who train employees
Compensation in the hospitality industry
RevPar
Call Accounting System
Designated trainers
30. Guests who leave earlier than expected
Amenity Creep
sales budget
Understay
Discounting
31. They would rather try the hotel desk than busier retail outlets.
Understay
Counterfeit Money
association rate
sous chef
32. Off-the-street
OS
multiplier effect
Mobil
average guest check
33. Revenue earned per available room
Elastic Market
RevPar
Extend Stay Hotels are also known as what?
Rate Cutting
34. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Job shadowing
Dual Accounting
contribution margin
35. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
Understay
actual market share
American Plan
36. A running inventory that automatically updates itself
labor cost percentage
American Plan
perpetual inventory
tourist menu
37. From the hours of 11:30 pm to 7:30 am
food cost percentage
Rack Rate
Due Bank
Graveyard Shift
38. No reservation
roux
sustainable tourism
Inelastic Market
NR
39. Some guests with reservations never arrive at the hotel.
A good way to pursue a position in the hospitality industry
Master Accounts
NR
No-shows
40. The market share that a business actually receives
Adjusted Room Count
actual market share
Day Shift
Extend Stay Hotels are also known as what?
41. Walk-In
Registration Card
contribution margin
sales budget
WI
42. Requires equal dollar amounts of charge and credits
AAA
Courts and Reservations
Who did we steal Yield Management from?
Dual Accounting
43. A report prepared each day to provide essential performance information for a particular property to its management
Designated trainers
Call Accounting System
daily report
Job shadowing
44. Enables passengers to travel from one smaller city to another smaller city
AARP Rate
hub-and-spoke system
Rack Rate
Graveyard Shift
45. A plan to maximize guest and property safety in the event of a disaster
Counterfeit Money
load factor
Catastrophe Plans
food cost percentage
46. Star System
Mobil
AARP Rate
leisure travel
pour/cost percentage
47. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Day Rate Rooms
Understay
Merchant Discount Fees
48. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
guest accounting module
sustainable tourism
load factor
Building Cost Room Rate Formula
49. The number of seats filled on a flight
labor cost percentage
load factor
niche
hub-and-spoke system
50. Preferred by most employees. From 7:30 am to 3:30 pm
Inelastic Market
Day Shift
Who did we steal Yield Management from?
Swing Shift