Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of seats filled on a flight






2. Guest who stay past their scheduled departure time






3. ADR x Occupancy=Rev Par






4. Requires equal dollar amounts of charge and credits






5. A paste for thickening sauces - made from equal parts of fat and flour






6. Standard rate for everyone at a hotel






7. Enables passengers to travel from one smaller city to another smaller city






8. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






9. Elaborate or artful cuisine - contemporary cuisine






10. Courts consider reservations to be legal contracts






11. The airlines






12. Travel for recreation or the promotion and arrangement of such travel






13. Also known as the due back - difference returnable - U-owe-me's or the exchange






14. Hotels have love-hate relationship






15. (labor costs/net sales)x100






16. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






17. Star System






18. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






19. Lowest possible rate - many restrictions






20. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






21. Lower than corporate rate - used when booking association business






22. Bechamel - espagnole - hollandaise - tomato - veloute






23. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






24. Key operating figure in menu engineering - determined by subtracting food cost from selling price






25. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






26. The individual who verifies and balances guests' accounts






27. Guests who leave earlier than expected






28. 10-30% off the rack rate






29. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






30. Generally repairable within a short amount of time - has a minor problem.






31. Represents the business travelers






32. Protects both the guest and employee






33. A plan to maximize guest and property safety in the event of a disaster






34. Used at zoos - keeps special needs of one time visitors and includes local specialties






35. No reservation






36. Some guests with reservations never arrive at the hotel.






37. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






38. Getting the room at a certain percentage off






39. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






40. Prepare a marketing plan for yourself






41. A market share based on each business receiving an equal share of the market






42. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






43. Following a worker to learn about his or her job






44. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






45. From the hours of 3:30 pm to 11:30 pm






46. Specific cultural evens and festivals






47. The full rate - without discounts - that one quotes as a room charge.






48. Represents the leisure travelers and tourists






49. Tourism with a consience






50. American Society of Association Executives