Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No reservation






2. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






3. Traveling cross country or abroad for purposes of volunteer work






4. A market share based on each business receiving an equal share of the market






5. Hotels have love-hate relationship






6. (labor costs/net sales)x100






7. ADR x Occupancy=Rev Par






8. Standard rate for everyone at a hotel






9. Elaborate or artful cuisine - contemporary cuisine






10. Some guests with reservations never arrive at the hotel.






11. Rooms available for occupancy may be closed the next day






12. A paste for thickening sauces - made from equal parts of fat and flour






13. A report prepared each day to provide essential performance information for a particular property to its management






14. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






15. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






16. Possible to exceed 100% occupancy






17. A system that tracks guest room phone charges






18. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






19. Off-the-street






20. 'of the day'-chefs specials






21. Travel for business purposes






22. Requires equal dollar amounts of charge and credits






23. The number of seats filled on a flight






24. Employees who train employees






25. The airlines






26. Courts consider reservations to be legal contracts






27. Protects both the guest and employee






28. The individual who verifies and balances guests' accounts






29. Ecotourism combined with practical matter for policy makers






30. Generally repairable within a short amount of time - has a minor problem.






31. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






32. 10-30% off the rack rate






33. Key to indicating a hotels performance - dollar sales/number of rooms rented






34. Preferred by most employees. From 7:30 am to 3:30 pm






35. A specific share or slot of a certain market






36. Bechamel - espagnole - hollandaise - tomato - veloute






37. Used at zoos - keeps special needs of one time visitors and includes local specialties






38. American Society of Association Executives






39. Lower than corporate rate - used when booking association business






40. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






41. Is mostly related to location and size of the facility






42. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






43. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






44. Revenue earned per available room






45. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






46. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






47. Guest who stay past their scheduled departure time






48. Enables passengers to travel from one smaller city to another smaller city






49. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






50. Represents the leisure travelers and tourists