Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Society of Association Executives






2. 'of the day'-chefs specials






3. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






4. Travel for recreation or the promotion and arrangement of such travel






5. Preferred by most employees. From 7:30 am to 3:30 pm






6. Represents the leisure travelers and tourists






7. Used at zoos - keeps special needs of one time visitors and includes local specialties






8. Diamond Ratings






9. Possible to exceed 100% occupancy






10. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






11. A running inventory that automatically updates itself






12. Is mostly related to location and size of the facility






13. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






14. Include room and all three meals. Used in Europe






15. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






16. Guests who leave earlier than expected






17. A financial plan detailing expected sales volume and sales revenue for a specified period of time






18. Registered But Not Assigned






19. A system that tracks guest room phone charges






20. Key to indicating a hotels performance - dollar sales/number of rooms rented






21. (cost of drinks/sales of drinks)x100






22. Traveling cross country or abroad for purposes of volunteer work






23. Star System






24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






25. The market share that a business actually receives






26. Some guests with reservations never arrive at the hotel.






27. Travel for business purposes






28. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






29. (labor costs/net sales)x100






30. Specific cultural evens and festivals






31. Prepare a marketing plan for yourself






32. A plan to maximize guest and property safety in the event of a disaster






33. Courts consider reservations to be legal contracts






34. The full rate - without discounts - that one quotes as a room charge.






35. They would rather try the hotel desk than busier retail outlets.






36. Lowest possible rate - many restrictions






37. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






38. Small ones are not even billed; they are erased with an allowance.






39. Standard rate for everyone at a hotel






40. Also known as the due back - difference returnable - U-owe-me's or the exchange






41. Bechamel - espagnole - hollandaise - tomato - veloute






42. From the hours of 3:30 pm to 11:30 pm






43. A specific share or slot of a certain market






44. Protects both the guest and employee






45. Off-the-street






46. Travel for family and friends - to see new areas






47. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






48. Key operating figure in menu engineering - determined by subtracting food cost from selling price






49. Employees who train employees






50. Enables passengers to travel from one smaller city to another smaller city