Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Walk-In






2. A specific share or slot of a certain market






3. Hotels have love-hate relationship






4. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






5. American Society of Association Executives






6. The market share that a business actually receives






7. The full rate - without discounts - that one quotes as a room charge.






8. Guests who cancel on the day of arrival






9. Also known as the due back - difference returnable - U-owe-me's or the exchange






10. Possible to exceed 100% occupancy






11. They would rather try the hotel desk than busier retail outlets.






12. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






13. Guests who leave earlier than expected






14. Elaborate or artful cuisine - contemporary cuisine






15. A financial plan detailing expected sales volume and sales revenue for a specified period of time






16. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






17. Rooms available for occupancy may be closed the next day






18. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






19. Ecotourism combined with practical matter for policy makers






20. (cost of drinks/sales of drinks)x100






21. Registered But Not Assigned






22. Courts consider reservations to be legal contracts






23. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






24. Off-the-street






25. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






26. Diamond Ratings






27. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






28. Lower than corporate rate - used when booking association business






29. 10-30% off the rack rate






30. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






31. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






32. A system that tracks guest room phone charges






33. Tourism with a consience






34. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






35. (labor costs/net sales)x100






36. Key to indicating a hotels performance - dollar sales/number of rooms rented






37. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






38. Employees who train employees






39. The average amount each group spends






40. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






41. Protects both the guest and employee






42. Represents the leisure travelers and tourists






43. Specific cultural evens and festivals






44. Traveling cross country or abroad for purposes of volunteer work






45. Requires equal dollar amounts of charge and credits






46. Generally repairable within a short amount of time - has a minor problem.






47. No reservation






48. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






49. From the hours of 3:30 pm to 11:30 pm






50. Travel for family and friends - to see new areas