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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room and all three meals. Used in Europe
AARP Rate
American Plan
Registration Card
Discounting
2. Tourism with a consience
AARP Rate
Graveyard Shift
Dual Accounting
ecotourism
3. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Americans with Disabilities Act (ADA)
cultural tourism
labor cost percentage
Early Arrivals
4. Following a worker to learn about his or her job
Adjusted Room Count
catchment area
Job shadowing
Travel Agencies
5. A specific share or slot of a certain market
Out of Order Rooms (OOO)
corporate rate
niche
ecotourism
6. (labor costs/net sales)x100
REV PAR equation
labor cost percentage
Adjoining and Connecting Rooms
Designated trainers
7. The market share that a business actually receives
Designated trainers
labor cost percentage
Average Daily Rate
actual market share
8. The individual who verifies and balances guests' accounts
Americans with Disabilities Act (ADA)
average guest check
night auditor
perpetual inventory
9. Employees who train employees
weighted average
Designated trainers
Pick Up Equation
Franchising
10. Ecotourism combined with practical matter for policy makers
pour/cost percentage
sustainable tourism
Overstays
association rate
11. Lower than corporate rate - used when booking association business
Dual Accounting
Adjoining and Connecting Rooms
Out of Inventory Rooms (OOI)
association rate
12. All Suite hotels
Courts and Reservations
rack rate
Extend Stay Hotels are also known as what?
Designated trainers
13. Some guests with reservations never arrive at the hotel.
mother sauces
No-shows
ASAE
ecotourism
14. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Number of Folios
What does RNA stand for?
Compensation in the hospitality industry
15. Off-the-street
OS
European Plan
Designated trainers
leisure travel
16. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Catastrophe Plans
sustainable tourism
Franchising
nouvelle cuisine
17. Hotels have love-hate relationship
Travel Agencies
Amenity Creep
guest accounting module
Courts and Reservations
18. They would rather try the hotel desk than busier retail outlets.
corporate rate
Master Accounts
Counterfeit Money
volunteer tourism
19. ADR x Occupancy=Rev Par
nouvelle cuisine
Overstays
REV PAR equation
association rate
20. Travel for family and friends - to see new areas
leisure travel
catchment area
labor cost percentage
average guest check
21. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
du jour menu
Travel Agencies
room divisions
business travel
22. Guests who leave earlier than expected
Adjoining and Connecting Rooms
European Plan
Understay
Americans with Disabilities Act (ADA)
23. Is mostly related to location and size of the facility
multiplier effect
American Plan
tourist menu
Compensation in the hospitality industry
24. The airlines
Registration Card
OS
guest accounting module
Who did we steal Yield Management from?
25. A running inventory that automatically updates itself
food cost percentage
Out of Inventory Rooms (OOI)
perpetual inventory
leisure travel
26. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
corporate rate
Average Daily Rate
Number of Folios
actual market share
27. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
rack rate
Compensation in the hospitality industry
Merchant Discount Fees
28. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Discounting
City Ledger
American Plan
leisure travel
29. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Dual Accounting
leisure travel
sous chef
30. Small ones are not even billed; they are erased with an allowance.
Late Charges
fair market share
ASAE
hub-and-spoke system
31. Registered But Not Assigned
hub-and-spoke system
What does RNA stand for?
load factor
Americans with Disabilities Act (ADA)
32. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
sustainable tourism
rack rate
labor cost percentage
European Plan
33. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
leisure travel
Amenity Creep
Swing Shift
Rack Rate
34. Prepare a marketing plan for yourself
Out of Order Rooms (OOO)
Day Shift
weighted average
A good way to pursue a position in the hospitality industry
35. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
du jour menu
niche
pour/cost percentage
36. Standard rate for everyone at a hotel
rack rate
Job shadowing
haute cuisine
AARP Rate
37. Walk-In
WI
Travel Agencies
sous chef
Rack Rate
38. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Order Rooms (OOO)
leisure travel
business travel
Out of Inventory Rooms (OOI)
39. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Late Charges
Early Arrivals
Understay
Graveyard Shift
40. Travel for recreation or the promotion and arrangement of such travel
Elastic Market
sous chef
guest accounting module
tourism
41. Represents the business travelers
Adjoining and Connecting Rooms
daily report
Inelastic Market
Number of Folios
42. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
Amenity Creep
Extend Stay Hotels are also known as what?
rack rate
43. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Out of Order Rooms (OOO)
American Plan
food cost percentage
roux
44. The average amount each group spends
average guest check
actual market share
Understay
Courts and Reservations
45. Diamond Ratings
Swing Shift
AARP Rate
hub-and-spoke system
AAA
46. Courts consider reservations to be legal contracts
Inelastic Market
association rate
Americans with Disabilities Act (ADA)
Courts and Reservations
47. Rooms available for occupancy may be closed the next day
Number of Folios
corporate rate
Adjusted Room Count
Due Bank
48. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
load factor
Average Daily Rate
perpetual inventory
49. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
catchment area
Rate Cutting
Master Accounts
food cost percentage
50. Enables passengers to travel from one smaller city to another smaller city
Out of Order Rooms (OOO)
Rack Rate
European Plan
hub-and-spoke system