Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






2. Rooms available for occupancy may be closed the next day






3. Traveling cross country or abroad for purposes of volunteer work






4. Preferred by most employees. From 7:30 am to 3:30 pm






5. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






6. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






7. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






8. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






9. A system that tracks guest room phone charges






10. The average amount each group spends






11. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






12. Diamond Ratings






13. Generally repairable within a short amount of time - has a minor problem.






14. No reservation






15. 10-30% off the rack rate






16. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






17. A plan to maximize guest and property safety in the event of a disaster






18. Following a worker to learn about his or her job






19. Is mostly related to location and size of the facility






20. Off-the-street






21. Protects both the guest and employee






22. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






23. Guests who cancel on the day of arrival






24. Prepare a marketing plan for yourself






25. 'of the day'-chefs specials






26. Represents the business travelers






27. A specific share or slot of a certain market






28. A report prepared each day to provide essential performance information for a particular property to its management






29. Every connecting room adjoins - but not every adjoining room connects






30. Requires equal dollar amounts of charge and credits






31. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






32. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






33. Possible to exceed 100% occupancy






34. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






35. Travel for recreation or the promotion and arrangement of such travel






36. Key to indicating a hotels performance - dollar sales/number of rooms rented






37. The market share that a business actually receives






38. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






39. Revenue earned per available room






40. Represents the leisure travelers and tourists






41. Include room and all three meals. Used in Europe






42. The airlines






43. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






44. Tourism with a consience






45. Standard rate for everyone at a hotel






46. Hotels have love-hate relationship






47. The full rate - without discounts - that one quotes as a room charge.






48. Travel for business purposes






49. Guests who leave earlier than expected






50. A running inventory that automatically updates itself