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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
ecotourism
Graveyard Shift
AAA
2. A system that tracks guest room phone charges
average guest check
sales budget
Call Accounting System
sustainable tourism
3. Revenue earned per available room
RevPar
Designated trainers
American Plan
Early Arrivals
4. Used at zoos - keeps special needs of one time visitors and includes local specialties
WI
Pick Up Equation
tourist menu
sustainable tourism
5. The market share that a business actually receives
guest accounting module
actual market share
room divisions
night auditor
6. ADR x Occupancy=Rev Par
roux
REV PAR equation
average guest check
Cancellations
7. Represents the business travelers
Adjoining and Connecting Rooms
Early Arrivals
Inelastic Market
Discounting
8. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Out of Inventory Rooms (OOI)
Day Rate Rooms
OS
9. No reservation
average guest check
NR
Counterfeit Money
sustainable tourism
10. Travel for business purposes
business travel
guest accounting module
Job shadowing
ASAE
11. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
actual market share
guest accounting module
corporate rate
Graveyard Shift
12. Elaborate or artful cuisine - contemporary cuisine
Americans with Disabilities Act (ADA)
Mobil
haute cuisine
ecotourism
13. Hotels have love-hate relationship
No-shows
load factor
Travel Agencies
REV PAR equation
14. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Adjusted Room Count
nouvelle cuisine
Counterfeit Money
sustainable tourism
15. Every connecting room adjoins - but not every adjoining room connects
room divisions
sales budget
multiplier effect
Adjoining and Connecting Rooms
16. 'of the day'-chefs specials
corporate rate
du jour menu
Overstays
Early Arrivals
17. Registered But Not Assigned
leisure travel
average guest check
American Plan
What does RNA stand for?
18. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
rack rate
Call Accounting System
What does RNA stand for?
19. Star System
sustainable tourism
perpetual inventory
Mobil
Day Shift
20. Key operating figure in menu engineering - determined by subtracting food cost from selling price
American Plan
contribution margin
Understay
average guest check
21. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
No-shows
perpetual inventory
European Plan
22. Possible to exceed 100% occupancy
Out of Order Rooms (OOO)
Day Rate Rooms
Master Accounts
rack rate
23. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Due Bank
Number of Folios
Elastic Market
Franchising
24. Is mostly related to location and size of the facility
Compensation in the hospitality industry
sustainable tourism
Amenity Creep
nouvelle cuisine
25. Bechamel - espagnole - hollandaise - tomato - veloute
Compensation in the hospitality industry
Master Accounts
A good way to pursue a position in the hospitality industry
mother sauces
26. Rooms available for occupancy may be closed the next day
actual market share
tourism
Adjusted Room Count
Mobil
27. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
American Plan
Inelastic Market
perpetual inventory
28. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
mother sauces
Pick Up Equation
corporate rate
No-shows
29. The number of seats filled on a flight
Average Daily Rate
association rate
Rack Rate
load factor
30. Guests who cancel on the day of arrival
Amenity Creep
room divisions
Cancellations
load factor
31. Include room and all three meals. Used in Europe
European Plan
Master Accounts
American Plan
Cancellations
32. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
Adjusted Room Count
Swing Shift
rack rate
33. Tourism with a consience
Travel Agencies
contribution margin
ecotourism
roux
34. Travel for family and friends - to see new areas
hub-and-spoke system
sustainable tourism
leisure travel
Day Shift
35. A paste for thickening sauces - made from equal parts of fat and flour
roux
REV PAR equation
Merchant Discount Fees
American Plan
36. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
du jour menu
Cancellations
weighted average
multiplier effect
37. Off-the-street
Designated trainers
actual market share
OS
Inelastic Market
38. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
labor cost percentage
tourist menu
volunteer tourism
Registration Card
39. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
niche
Discounting
Merchant Discount Fees
sustainable tourism
40. 10-30% off the rack rate
corporate rate
average guest check
OS
sous chef
41. Courts consider reservations to be legal contracts
Elastic Market
Counterfeit Money
Courts and Reservations
average guest check
42. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
fair market share
weighted average
Out of Order Rooms (OOO)
Guest History Database
43. Guests who leave earlier than expected
hub-and-spoke system
Understay
roux
Day Rate Rooms
44. A market share based on each business receiving an equal share of the market
fair market share
Overstays
ecotourism
average guest check
45. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
hub-and-spoke system
Pick Up Equation
volunteer tourism
46. Enables passengers to travel from one smaller city to another smaller city
volunteer tourism
sous chef
Rack Rate
hub-and-spoke system
47. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Adjoining and Connecting Rooms
corporate rate
labor cost percentage
Swing Shift
48. The full rate - without discounts - that one quotes as a room charge.
Call Accounting System
nouvelle cuisine
Rack Rate
average guest check
49. (cost of drinks/sales of drinks)x100
European Plan
labor cost percentage
association rate
pour/cost percentage
50. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Elastic Market
Guest History Database
Franchising