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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
pour/cost percentage
Day Shift
multiplier effect
Adjoining and Connecting Rooms
2. A cook who supervises food production and who reports to the executive chef; second in command
volunteer tourism
Rack Rate
AAA
sous chef
3. Elaborate or artful cuisine - contemporary cuisine
Building Cost Room Rate Formula
tourist menu
fair market share
haute cuisine
4. Lower than corporate rate - used when booking association business
association rate
roux
Courts and Reservations
Guest History Database
5. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Day Shift
Designated trainers
catchment area
WI
6. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Day Shift
Adjusted Room Count
Early Arrivals
multiplier effect
7. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Cancellations
Merchant Discount Fees
tourism
Extend Stay Hotels are also known as what?
8. A specific share or slot of a certain market
sous chef
Day Rate Rooms
niche
Compensation in the hospitality industry
9. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Swing Shift
association rate
What does RNA stand for?
10. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Elastic Market
City Ledger
Average Daily Rate
RevPar
11. Rooms available for occupancy may be closed the next day
sous chef
Call Accounting System
Out of Inventory Rooms (OOI)
Adjusted Room Count
12. American Society of Association Executives
daily report
Guest History Database
ASAE
Rate Cutting
13. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
daily report
Amenity Creep
Graveyard Shift
Day Rate Rooms
14. Guests who cancel on the day of arrival
Cancellations
What does RNA stand for?
Extend Stay Hotels are also known as what?
Dual Accounting
15. Ecotourism combined with practical matter for policy makers
roux
sustainable tourism
RevPar
City Ledger
16. Employees who train employees
Designated trainers
leisure travel
European Plan
perpetual inventory
17. Travel for family and friends - to see new areas
Guest History Database
RevPar
load factor
leisure travel
18. Used at zoos - keeps special needs of one time visitors and includes local specialties
Adjoining and Connecting Rooms
AAA
multiplier effect
tourist menu
19. 10-30% off the rack rate
perpetual inventory
ecotourism
cultural tourism
corporate rate
20. A plan to maximize guest and property safety in the event of a disaster
Understay
food cost percentage
Catastrophe Plans
Guest History Database
21. All Suite hotels
Out of Inventory Rooms (OOI)
guest accounting module
ASAE
Extend Stay Hotels are also known as what?
22. Is mostly related to location and size of the facility
food cost percentage
Compensation in the hospitality industry
daily report
catchment area
23. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Graveyard Shift
Dual Accounting
Guest History Database
association rate
24. Some guests with reservations never arrive at the hotel.
No-shows
A good way to pursue a position in the hospitality industry
guest accounting module
actual market share
25. A paste for thickening sauces - made from equal parts of fat and flour
roux
pour/cost percentage
Guest History Database
Inelastic Market
26. The market share that a business actually receives
tourist menu
Who did we steal Yield Management from?
actual market share
cultural tourism
27. Bechamel - espagnole - hollandaise - tomato - veloute
ecotourism
mother sauces
Elastic Market
association rate
28. A running inventory that automatically updates itself
Early Arrivals
Graveyard Shift
Registration Card
perpetual inventory
29. Every connecting room adjoins - but not every adjoining room connects
food cost percentage
catchment area
Adjoining and Connecting Rooms
Travel Agencies
30. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
RevPar
Number of Folios
labor cost percentage
Who did we steal Yield Management from?
31. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Overstays
Rate Cutting
association rate
Out of Inventory Rooms (OOI)
32. Small ones are not even billed; they are erased with an allowance.
Catastrophe Plans
Overstays
Day Shift
Late Charges
33. Guests who leave earlier than expected
Understay
nouvelle cuisine
fair market share
labor cost percentage
34. 'of the day'-chefs specials
du jour menu
ASAE
Mobil
niche
35. The number of seats filled on a flight
daily report
load factor
Who did we steal Yield Management from?
volunteer tourism
36. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Courts and Reservations
Master Accounts
Swing Shift
daily report
37. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Average Daily Rate
weighted average
Master Accounts
haute cuisine
38. From the hours of 11:30 pm to 7:30 am
Due Bank
Graveyard Shift
Building Cost Room Rate Formula
Day Rate Rooms
39. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
Courts and Reservations
Number of Folios
leisure travel
40. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
A good way to pursue a position in the hospitality industry
multiplier effect
Registration Card
Amenity Creep
41. Getting the room at a certain percentage off
Discounting
Who did we steal Yield Management from?
What does RNA stand for?
REV PAR equation
42. The individual who verifies and balances guests' accounts
NR
night auditor
Courts and Reservations
du jour menu
43. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Early Arrivals
contribution margin
daily report
Registration Card
44. Protects both the guest and employee
Counterfeit Money
Call Accounting System
Americans with Disabilities Act (ADA)
Designated trainers
45. Enables passengers to travel from one smaller city to another smaller city
Elastic Market
hub-and-spoke system
Number of Folios
sous chef
46. Key to indicating a hotels performance - dollar sales/number of rooms rented
Out of Inventory Rooms (OOI)
niche
Job shadowing
Average Daily Rate
47. (labor costs/net sales)x100
labor cost percentage
association rate
catchment area
haute cuisine
48. Revenue earned per available room
REV PAR equation
NR
Job shadowing
RevPar
49. Represents the leisure travelers and tourists
du jour menu
Elastic Market
Out of Inventory Rooms (OOI)
No-shows
50. Registered But Not Assigned
Understay
du jour menu
rack rate
What does RNA stand for?