Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lowest possible rate - many restrictions






2. Courts consider reservations to be legal contracts






3. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






4. The number of seats filled on a flight






5. The airlines






6. Represents the business travelers






7. No reservation






8. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






9. Standard rate for everyone at a hotel






10. Protects both the guest and employee






11. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






12. Lower than corporate rate - used when booking association business






13. Walk-In






14. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






15. Generally repairable within a short amount of time - has a minor problem.






16. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






17. Specific cultural evens and festivals






18. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






19. Employees who train employees






20. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






21. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






22. Also known as the due back - difference returnable - U-owe-me's or the exchange






23. Prepare a marketing plan for yourself






24. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






25. Elaborate or artful cuisine - contemporary cuisine






26. A specific share or slot of a certain market






27. Off-the-street






28. Revenue earned per available room






29. Travel for recreation or the promotion and arrangement of such travel






30. Following a worker to learn about his or her job






31. Traveling cross country or abroad for purposes of volunteer work






32. Guests who leave earlier than expected






33. Guest who stay past their scheduled departure time






34. The full rate - without discounts - that one quotes as a room charge.






35. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






36. Bechamel - espagnole - hollandaise - tomato - veloute






37. Travel for business purposes






38. Key operating figure in menu engineering - determined by subtracting food cost from selling price






39. From the hours of 3:30 pm to 11:30 pm






40. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






41. Requires equal dollar amounts of charge and credits






42. A running inventory that automatically updates itself






43. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






44. Star System






45. Enables passengers to travel from one smaller city to another smaller city






46. The market share that a business actually receives






47. Ecotourism combined with practical matter for policy makers






48. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






49. The average amount each group spends






50. Is mostly related to location and size of the facility