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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Generally repairable within a short amount of time - has a minor problem.
roux
AAA
Out of Order Rooms (OOO)
WI
2. A paste for thickening sauces - made from equal parts of fat and flour
ASAE
guest accounting module
Graveyard Shift
roux
3. The number of seats filled on a flight
European Plan
load factor
corporate rate
Registration Card
4. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Counterfeit Money
Rack Rate
Discounting
multiplier effect
5. Key to indicating a hotels performance - dollar sales/number of rooms rented
Graveyard Shift
Understay
Average Daily Rate
A good way to pursue a position in the hospitality industry
6. Employees who train employees
hub-and-spoke system
Registration Card
Number of Folios
Designated trainers
7. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
business travel
cultural tourism
Out of Order Rooms (OOO)
8. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
tourist menu
labor cost percentage
AAA
Registration Card
9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
actual market share
Courts and Reservations
catchment area
hub-and-spoke system
10. Ecotourism combined with practical matter for policy makers
sustainable tourism
perpetual inventory
Compensation in the hospitality industry
guest accounting module
11. Off-the-street
RevPar
Number of Folios
OS
Guest History Database
12. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
sales budget
Late Charges
rack rate
City Ledger
13. Following a worker to learn about his or her job
Day Shift
Job shadowing
Swing Shift
AAA
14. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
Early Arrivals
fair market share
daily report
15. Standard rate for everyone at a hotel
night auditor
Designated trainers
average guest check
rack rate
16. Revenue earned per available room
REV PAR equation
Understay
Compensation in the hospitality industry
RevPar
17. A running inventory that automatically updates itself
Courts and Reservations
Compensation in the hospitality industry
perpetual inventory
roux
18. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Late Charges
volunteer tourism
niche
Merchant Discount Fees
19. All Suite hotels
business travel
Extend Stay Hotels are also known as what?
Swing Shift
daily report
20. Bechamel - espagnole - hollandaise - tomato - veloute
Compensation in the hospitality industry
mother sauces
Day Rate Rooms
Americans with Disabilities Act (ADA)
21. A system that tracks guest room phone charges
room divisions
Swing Shift
Call Accounting System
sustainable tourism
22. They would rather try the hotel desk than busier retail outlets.
WI
hub-and-spoke system
Average Daily Rate
Counterfeit Money
23. Represents the leisure travelers and tourists
AAA
Pick Up Equation
Elastic Market
AARP Rate
24. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
OS
Discounting
Call Accounting System
25. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Americans with Disabilities Act (ADA)
Early Arrivals
load factor
City Ledger
26. From the hours of 11:30 pm to 7:30 am
hub-and-spoke system
Out of Inventory Rooms (OOI)
Rate Cutting
Graveyard Shift
27. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
roux
Building Cost Room Rate Formula
food cost percentage
cultural tourism
28. The individual who verifies and balances guests' accounts
Travel Agencies
leisure travel
night auditor
WI
29. Traveling cross country or abroad for purposes of volunteer work
fair market share
Franchising
volunteer tourism
Amenity Creep
30. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Franchising
ecotourism
Job shadowing
31. A financial plan detailing expected sales volume and sales revenue for a specified period of time
cultural tourism
sales budget
guest accounting module
Job shadowing
32. Walk-In
haute cuisine
WI
room divisions
Adjoining and Connecting Rooms
33. Lower than corporate rate - used when booking association business
No-shows
Average Daily Rate
Compensation in the hospitality industry
association rate
34. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Average Daily Rate
Adjusted Room Count
Guest History Database
association rate
35. Requires equal dollar amounts of charge and credits
multiplier effect
Dual Accounting
Merchant Discount Fees
Rack Rate
36. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
ecotourism
Franchising
weighted average
REV PAR equation
37. Getting the room at a certain percentage off
Adjusted Room Count
cultural tourism
Discounting
Out of Inventory Rooms (OOI)
38. Star System
Rack Rate
Mobil
Understay
Out of Order Rooms (OOO)
39. ADR x Occupancy=Rev Par
Day Shift
REV PAR equation
Who did we steal Yield Management from?
labor cost percentage
40. Is mostly related to location and size of the facility
contribution margin
Amenity Creep
actual market share
Compensation in the hospitality industry
41. (cost of drinks/sales of drinks)x100
labor cost percentage
actual market share
pour/cost percentage
business travel
42. Travel for family and friends - to see new areas
leisure travel
Graveyard Shift
perpetual inventory
Day Rate Rooms
43. 'of the day'-chefs specials
Late Charges
du jour menu
mother sauces
Who did we steal Yield Management from?
44. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
du jour menu
load factor
Call Accounting System
45. Travel for recreation or the promotion and arrangement of such travel
leisure travel
Adjoining and Connecting Rooms
tourism
AARP Rate
46. From the hours of 3:30 pm to 11:30 pm
Swing Shift
roux
mother sauces
AARP Rate
47. Guest who stay past their scheduled departure time
actual market share
Dual Accounting
Overstays
tourist menu
48. Small ones are not even billed; they are erased with an allowance.
NR
fair market share
No-shows
Late Charges
49. Protects both the guest and employee
Master Accounts
Mobil
nouvelle cuisine
Americans with Disabilities Act (ADA)
50. Guests who cancel on the day of arrival
Cancellations
RevPar
Compensation in the hospitality industry
Graveyard Shift