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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A system that tracks guest room phone charges






2. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






3. From the hours of 11:30 pm to 7:30 am






4. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






5. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






6. Include room and all three meals. Used in Europe






7. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






8. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






9. Ecotourism combined with practical matter for policy makers






10. The airlines






11. A market share based on each business receiving an equal share of the market






12. (labor costs/net sales)x100






13. Used at zoos - keeps special needs of one time visitors and includes local specialties






14. Revenue earned per available room






15. Also known as the due back - difference returnable - U-owe-me's or the exchange






16. Small ones are not even billed; they are erased with an allowance.






17. Employees who train employees






18. Guests who cancel on the day of arrival






19. Tourism with a consience






20. Preferred by most employees. From 7:30 am to 3:30 pm






21. Generally repairable within a short amount of time - has a minor problem.






22. Every connecting room adjoins - but not every adjoining room connects






23. Star System






24. ADR x Occupancy=Rev Par






25. A paste for thickening sauces - made from equal parts of fat and flour






26. Possible to exceed 100% occupancy






27. Hotels have love-hate relationship






28. A plan to maximize guest and property safety in the event of a disaster






29. The individual who verifies and balances guests' accounts






30. Key operating figure in menu engineering - determined by subtracting food cost from selling price






31. Rooms available for occupancy may be closed the next day






32. American Society of Association Executives






33. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






34. A report prepared each day to provide essential performance information for a particular property to its management






35. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






36. Prepare a marketing plan for yourself






37. Enables passengers to travel from one smaller city to another smaller city






38. Standard rate for everyone at a hotel






39. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






40. The full rate - without discounts - that one quotes as a room charge.






41. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






42. Represents the business travelers






43. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






44. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






45. Registered But Not Assigned






46. Some guests with reservations never arrive at the hotel.






47. Diamond Ratings






48. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






49. Requires equal dollar amounts of charge and credits






50. A running inventory that automatically updates itself







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Can you answer 50 questions in 15 minutes?


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