SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
mother sauces
Day Shift
Travel Agencies
2. Requires equal dollar amounts of charge and credits
Dual Accounting
Inelastic Market
average guest check
City Ledger
3. Tourism with a consience
night auditor
Dual Accounting
ecotourism
leisure travel
4. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
tourism
Job shadowing
Catastrophe Plans
5. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
pour/cost percentage
Rack Rate
tourism
6. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Adjusted Room Count
American Plan
City Ledger
Franchising
7. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
fair market share
Master Accounts
labor cost percentage
cultural tourism
8. Employees who train employees
Travel Agencies
Designated trainers
tourist menu
Number of Folios
9. Diamond Ratings
AAA
AARP Rate
Day Rate Rooms
catchment area
10. They would rather try the hotel desk than busier retail outlets.
Early Arrivals
Counterfeit Money
No-shows
contribution margin
11. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Understay
Designated trainers
Who did we steal Yield Management from?
12. Guests who cancel on the day of arrival
Cancellations
Discounting
night auditor
corporate rate
13. A plan to maximize guest and property safety in the event of a disaster
Americans with Disabilities Act (ADA)
Rack Rate
No-shows
Catastrophe Plans
14. Also known as the due back - difference returnable - U-owe-me's or the exchange
Extend Stay Hotels are also known as what?
Due Bank
daily report
Number of Folios
15. Represents the leisure travelers and tourists
association rate
volunteer tourism
Elastic Market
Rack Rate
16. A market share based on each business receiving an equal share of the market
Mobil
AARP Rate
fair market share
NR
17. Possible to exceed 100% occupancy
leisure travel
Building Cost Room Rate Formula
Day Rate Rooms
roux
18. ADR x Occupancy=Rev Par
haute cuisine
REV PAR equation
perpetual inventory
load factor
19. The airlines
Who did we steal Yield Management from?
Pick Up Equation
Mobil
Elastic Market
20. Elaborate or artful cuisine - contemporary cuisine
association rate
haute cuisine
Understay
labor cost percentage
21. Lower than corporate rate - used when booking association business
association rate
Day Shift
Courts and Reservations
actual market share
22. Specific cultural evens and festivals
guest accounting module
cultural tourism
Rate Cutting
multiplier effect
23. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Extend Stay Hotels are also known as what?
Day Shift
contribution margin
Due Bank
24. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
sustainable tourism
perpetual inventory
Pick Up Equation
pour/cost percentage
25. Some guests with reservations never arrive at the hotel.
Out of Order Rooms (OOO)
Overstays
No-shows
niche
26. Following a worker to learn about his or her job
Job shadowing
Mobil
rack rate
No-shows
27. Ecotourism combined with practical matter for policy makers
sustainable tourism
Rate Cutting
Overstays
Discounting
28. Star System
rack rate
Out of Inventory Rooms (OOI)
Mobil
Early Arrivals
29. A cook who supervises food production and who reports to the executive chef; second in command
Swing Shift
sous chef
tourism
Rate Cutting
30. From the hours of 3:30 pm to 11:30 pm
Rack Rate
Designated trainers
Swing Shift
sous chef
31. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Merchant Discount Fees
Understay
Discounting
labor cost percentage
32. Enables passengers to travel from one smaller city to another smaller city
labor cost percentage
Call Accounting System
room divisions
hub-and-spoke system
33. Guest who stay past their scheduled departure time
Overstays
Inelastic Market
Mobil
City Ledger
34. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
ASAE
American Plan
du jour menu
City Ledger
35. Travel for business purposes
labor cost percentage
Building Cost Room Rate Formula
business travel
sustainable tourism
36. A system that tracks guest room phone charges
multiplier effect
Understay
Call Accounting System
Master Accounts
37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Designated trainers
Cancellations
European Plan
Out of Inventory Rooms (OOI)
38. Include room and all three meals. Used in Europe
American Plan
Inelastic Market
WI
Compensation in the hospitality industry
39. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Adjoining and Connecting Rooms
Merchant Discount Fees
American Plan
40. Courts consider reservations to be legal contracts
Americans with Disabilities Act (ADA)
mother sauces
Courts and Reservations
Who did we steal Yield Management from?
41. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Job shadowing
Due Bank
Catastrophe Plans
42. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Designated trainers
AARP Rate
niche
Out of Inventory Rooms (OOI)
43. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Day Shift
American Plan
haute cuisine
44. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Mobil
Rate Cutting
business travel
Catastrophe Plans
45. 10-30% off the rack rate
corporate rate
Pick Up Equation
Adjoining and Connecting Rooms
volunteer tourism
46. A paste for thickening sauces - made from equal parts of fat and flour
du jour menu
Travel Agencies
Call Accounting System
roux
47. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
ecotourism
Number of Folios
Due Bank
volunteer tourism
48. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Americans with Disabilities Act (ADA)
tourist menu
mother sauces
49. Guests who leave earlier than expected
labor cost percentage
pour/cost percentage
Understay
Counterfeit Money
50. A specific share or slot of a certain market
niche
food cost percentage
Guest History Database
Graveyard Shift