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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Star System
weighted average
Understay
daily report
Mobil
2. Guests who leave earlier than expected
AARP Rate
Understay
catchment area
night auditor
3. Tourism with a consience
Courts and Reservations
Late Charges
ecotourism
sustainable tourism
4. (labor costs/net sales)x100
nouvelle cuisine
Call Accounting System
sales budget
labor cost percentage
5. Standard rate for everyone at a hotel
Courts and Reservations
Graveyard Shift
average guest check
rack rate
6. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
Travel Agencies
volunteer tourism
Building Cost Room Rate Formula
7. All Suite hotels
Extend Stay Hotels are also known as what?
OS
du jour menu
Travel Agencies
8. No reservation
AAA
fair market share
Out of Inventory Rooms (OOI)
NR
9. ADR x Occupancy=Rev Par
Franchising
business travel
perpetual inventory
REV PAR equation
10. Represents the leisure travelers and tourists
business travel
Franchising
Elastic Market
Counterfeit Money
11. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Out of Inventory Rooms (OOI)
Graveyard Shift
AARP Rate
12. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Graveyard Shift
sustainable tourism
No-shows
13. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
labor cost percentage
rack rate
night auditor
14. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
night auditor
Job shadowing
AAA
15. Include room and all three meals. Used in Europe
American Plan
guest accounting module
pour/cost percentage
Graveyard Shift
16. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Adjoining and Connecting Rooms
Mobil
Overstays
17. Possible to exceed 100% occupancy
ASAE
Day Rate Rooms
tourism
labor cost percentage
18. Ecotourism combined with practical matter for policy makers
multiplier effect
sustainable tourism
nouvelle cuisine
REV PAR equation
19. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Merchant Discount Fees
Pick Up Equation
contribution margin
Amenity Creep
20. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
AARP Rate
ecotourism
actual market share
21. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
leisure travel
Out of Inventory Rooms (OOI)
Americans with Disabilities Act (ADA)
22. A report prepared each day to provide essential performance information for a particular property to its management
Americans with Disabilities Act (ADA)
labor cost percentage
What does RNA stand for?
daily report
23. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
OS
Mobil
Guest History Database
Rate Cutting
24. A paste for thickening sauces - made from equal parts of fat and flour
NR
guest accounting module
roux
actual market share
25. Key to indicating a hotels performance - dollar sales/number of rooms rented
Job shadowing
perpetual inventory
Average Daily Rate
ecotourism
26. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Due Bank
catchment area
Inelastic Market
AARP Rate
27. Prepare a marketing plan for yourself
Dual Accounting
A good way to pursue a position in the hospitality industry
AAA
labor cost percentage
28. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
City Ledger
rack rate
nouvelle cuisine
Out of Inventory Rooms (OOI)
29. Small ones are not even billed; they are erased with an allowance.
Pick Up Equation
Late Charges
corporate rate
roux
30. A market share based on each business receiving an equal share of the market
Due Bank
Average Daily Rate
weighted average
fair market share
31. Travel for family and friends - to see new areas
load factor
leisure travel
roux
labor cost percentage
32. The individual who verifies and balances guests' accounts
Day Rate Rooms
night auditor
NR
multiplier effect
33. American Society of Association Executives
tourism
ASAE
AAA
European Plan
34. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Early Arrivals
sales budget
nouvelle cuisine
Travel Agencies
35. A cook who supervises food production and who reports to the executive chef; second in command
rack rate
sous chef
mother sauces
Pick Up Equation
36. Lower than corporate rate - used when booking association business
Master Accounts
association rate
Designated trainers
Discounting
37. Some guests with reservations never arrive at the hotel.
Extend Stay Hotels are also known as what?
No-shows
Master Accounts
Number of Folios
38. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
hub-and-spoke system
Early Arrivals
Adjusted Room Count
A good way to pursue a position in the hospitality industry
39. The airlines
food cost percentage
Who did we steal Yield Management from?
American Plan
cultural tourism
40. Following a worker to learn about his or her job
ecotourism
Job shadowing
What does RNA stand for?
average guest check
41. A running inventory that automatically updates itself
perpetual inventory
multiplier effect
Courts and Reservations
load factor
42. Lowest possible rate - many restrictions
Dual Accounting
sous chef
Americans with Disabilities Act (ADA)
AARP Rate
43. The average amount each group spends
Franchising
mother sauces
average guest check
RevPar
44. Off-the-street
Who did we steal Yield Management from?
Adjoining and Connecting Rooms
OS
Call Accounting System
45. Protects both the guest and employee
cultural tourism
Americans with Disabilities Act (ADA)
European Plan
Due Bank
46. Revenue earned per available room
AARP Rate
Guest History Database
RevPar
contribution margin
47. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
room divisions
labor cost percentage
Merchant Discount Fees
No-shows
48. Guest who stay past their scheduled departure time
Overstays
guest accounting module
WI
Number of Folios
49. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
European Plan
Adjusted Room Count
Franchising
50. 10-30% off the rack rate
corporate rate
fair market share
Number of Folios
association rate