Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific share or slot of a certain market






2. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






3. Traveling cross country or abroad for purposes of volunteer work






4. The number of seats filled on a flight






5. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






6. Standard rate for everyone at a hotel






7. Travel for recreation or the promotion and arrangement of such travel






8. Courts consider reservations to be legal contracts






9. Employees who train employees






10. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






11. Generally repairable within a short amount of time - has a minor problem.






12. Travel for family and friends - to see new areas






13. Ecotourism combined with practical matter for policy makers






14. Prepare a marketing plan for yourself






15. Lowest possible rate - many restrictions






16. Lower than corporate rate - used when booking association business






17. Possible to exceed 100% occupancy






18. (cost of drinks/sales of drinks)x100






19. Enables passengers to travel from one smaller city to another smaller city






20. A plan to maximize guest and property safety in the event of a disaster






21. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






22. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






23. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






24. Requires equal dollar amounts of charge and credits






25. (labor costs/net sales)x100






26. Rooms available for occupancy may be closed the next day






27. Protects both the guest and employee






28. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






29. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






30. Bechamel - espagnole - hollandaise - tomato - veloute






31. Star System






32. A paste for thickening sauces - made from equal parts of fat and flour






33. Is mostly related to location and size of the facility






34. Diamond Ratings






35. 'of the day'-chefs specials






36. Guests who leave earlier than expected






37. Include room and all three meals. Used in Europe






38. Used at zoos - keeps special needs of one time visitors and includes local specialties






39. The full rate - without discounts - that one quotes as a room charge.






40. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






41. A financial plan detailing expected sales volume and sales revenue for a specified period of time






42. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






43. Key to indicating a hotels performance - dollar sales/number of rooms rented






44. Revenue earned per available room






45. A report prepared each day to provide essential performance information for a particular property to its management






46. Following a worker to learn about his or her job






47. Preferred by most employees. From 7:30 am to 3:30 pm






48. Represents the business travelers






49. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






50. Specific cultural evens and festivals