Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






2. Include room and all three meals. Used in Europe






3. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






4. Hotels have love-hate relationship






5. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






6. From the hours of 11:30 pm to 7:30 am






7. A specific share or slot of a certain market






8. Requires equal dollar amounts of charge and credits






9. 'of the day'-chefs specials






10. Getting the room at a certain percentage off






11. Used at zoos - keeps special needs of one time visitors and includes local specialties






12. The market share that a business actually receives






13. The full rate - without discounts - that one quotes as a room charge.






14. Guests who cancel on the day of arrival






15. The number of seats filled on a flight






16. Courts consider reservations to be legal contracts






17. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






18. Travel for recreation or the promotion and arrangement of such travel






19. Travel for family and friends - to see new areas






20. Guests who leave earlier than expected






21. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






22. ADR x Occupancy=Rev Par






23. Generally repairable within a short amount of time - has a minor problem.






24. A running inventory that automatically updates itself






25. Specific cultural evens and festivals






26. Star System






27. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






28. Enables passengers to travel from one smaller city to another smaller city






29. Revenue earned per available room






30. A cook who supervises food production and who reports to the executive chef; second in command






31. Off-the-street






32. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






33. American Society of Association Executives






34. Standard rate for everyone at a hotel






35. 10-30% off the rack rate






36. A system that tracks guest room phone charges






37. Tourism with a consience






38. Possible to exceed 100% occupancy






39. Prepare a marketing plan for yourself






40. Key to indicating a hotels performance - dollar sales/number of rooms rented






41. Registered But Not Assigned






42. The individual who verifies and balances guests' accounts






43. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






44. Following a worker to learn about his or her job






45. Employees who train employees






46. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






47. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






48. Rooms available for occupancy may be closed the next day






49. All Suite hotels






50. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America