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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
du jour menu
What does RNA stand for?
Late Charges
2. Represents the business travelers
Inelastic Market
Building Cost Room Rate Formula
What does RNA stand for?
Adjoining and Connecting Rooms
3. Registered But Not Assigned
Average Daily Rate
What does RNA stand for?
sustainable tourism
daily report
4. Employees who train employees
No-shows
association rate
Late Charges
Designated trainers
5. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
Designated trainers
nouvelle cuisine
American Plan
6. Preferred by most employees. From 7:30 am to 3:30 pm
Average Daily Rate
Day Shift
volunteer tourism
Late Charges
7. A system that tracks guest room phone charges
rack rate
Call Accounting System
room divisions
ecotourism
8. A market share based on each business receiving an equal share of the market
fair market share
sous chef
association rate
Understay
9. (cost of drinks/sales of drinks)x100
pour/cost percentage
Counterfeit Money
fair market share
sous chef
10. Getting the room at a certain percentage off
OS
Merchant Discount Fees
roux
Discounting
11. Represents the leisure travelers and tourists
Inelastic Market
Elastic Market
load factor
Late Charges
12. Guests who leave earlier than expected
volunteer tourism
Merchant Discount Fees
Understay
roux
13. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
association rate
Who did we steal Yield Management from?
Graveyard Shift
14. Used at zoos - keeps special needs of one time visitors and includes local specialties
sous chef
tourist menu
OS
Master Accounts
15. Traveling cross country or abroad for purposes of volunteer work
Number of Folios
room divisions
rack rate
volunteer tourism
16. Courts consider reservations to be legal contracts
cultural tourism
European Plan
pour/cost percentage
Courts and Reservations
17. The full rate - without discounts - that one quotes as a room charge.
sustainable tourism
OS
fair market share
Rack Rate
18. Tourism with a consience
ASAE
ecotourism
business travel
du jour menu
19. Every connecting room adjoins - but not every adjoining room connects
pour/cost percentage
Pick Up Equation
Adjoining and Connecting Rooms
Designated trainers
20. Generally repairable within a short amount of time - has a minor problem.
actual market share
rack rate
Out of Order Rooms (OOO)
Building Cost Room Rate Formula
21. From the hours of 11:30 pm to 7:30 am
What does RNA stand for?
Understay
contribution margin
Graveyard Shift
22. A financial plan detailing expected sales volume and sales revenue for a specified period of time
tourism
sales budget
average guest check
Late Charges
23. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
catchment area
Number of Folios
volunteer tourism
multiplier effect
24. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Out of Inventory Rooms (OOI)
Average Daily Rate
Adjoining and Connecting Rooms
25. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
rack rate
Number of Folios
night auditor
labor cost percentage
26. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Number of Folios
Due Bank
A good way to pursue a position in the hospitality industry
27. No reservation
NR
room divisions
du jour menu
Understay
28. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
What does RNA stand for?
Master Accounts
room divisions
Rate Cutting
29. Following a worker to learn about his or her job
Job shadowing
Due Bank
Merchant Discount Fees
pour/cost percentage
30. Lowest possible rate - many restrictions
Overstays
AARP Rate
multiplier effect
pour/cost percentage
31. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
mother sauces
Swing Shift
sous chef
food cost percentage
32. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
AARP Rate
niche
Rate Cutting
33. Some guests with reservations never arrive at the hotel.
load factor
cultural tourism
contribution margin
No-shows
34. Rooms available for occupancy may be closed the next day
guest accounting module
AAA
Adjusted Room Count
Master Accounts
35. They would rather try the hotel desk than busier retail outlets.
RevPar
Counterfeit Money
Call Accounting System
Due Bank
36. 10-30% off the rack rate
Out of Inventory Rooms (OOI)
corporate rate
labor cost percentage
RevPar
37. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
haute cuisine
Guest History Database
Early Arrivals
Understay
38. Standard rate for everyone at a hotel
A good way to pursue a position in the hospitality industry
Amenity Creep
actual market share
rack rate
39. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
No-shows
load factor
Swing Shift
Merchant Discount Fees
40. Diamond Ratings
roux
AAA
Pick Up Equation
sustainable tourism
41. A cook who supervises food production and who reports to the executive chef; second in command
daily report
sous chef
sales budget
nouvelle cuisine
42. A running inventory that automatically updates itself
Pick Up Equation
perpetual inventory
Graveyard Shift
RevPar
43. Possible to exceed 100% occupancy
Counterfeit Money
Out of Inventory Rooms (OOI)
Call Accounting System
Day Rate Rooms
44. Include room and all three meals. Used in Europe
American Plan
pour/cost percentage
Average Daily Rate
Swing Shift
45. Travel for business purposes
Elastic Market
Building Cost Room Rate Formula
labor cost percentage
business travel
46. Revenue earned per available room
RevPar
WI
Out of Inventory Rooms (OOI)
haute cuisine
47. Star System
labor cost percentage
guest accounting module
Graveyard Shift
Mobil
48. Bechamel - espagnole - hollandaise - tomato - veloute
European Plan
business travel
mother sauces
volunteer tourism
49. Walk-In
WI
association rate
Job shadowing
sales budget
50. Key operating figure in menu engineering - determined by subtracting food cost from selling price
mother sauces
ASAE
contribution margin
A good way to pursue a position in the hospitality industry