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Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






2. Hotels have love-hate relationship






3. Preferred by most employees. From 7:30 am to 3:30 pm






4. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






5. Key operating figure in menu engineering - determined by subtracting food cost from selling price






6. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






7. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






8. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






10. Guests who leave earlier than expected






11. They would rather try the hotel desk than busier retail outlets.






12. A running inventory that automatically updates itself






13. The average amount each group spends






14. The individual who verifies and balances guests' accounts






15. Rooms available for occupancy may be closed the next day






16. Courts consider reservations to be legal contracts






17. Enables passengers to travel from one smaller city to another smaller city






18. From the hours of 11:30 pm to 7:30 am






19. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






20. Travel for business purposes






21. Lower than corporate rate - used when booking association business






22. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






23. Guests who cancel on the day of arrival






24. Elaborate or artful cuisine - contemporary cuisine






25. A paste for thickening sauces - made from equal parts of fat and flour






26. Employees who train employees






27. Prepare a marketing plan for yourself






28. All Suite hotels






29. From the hours of 3:30 pm to 11:30 pm






30. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






31. Travel for recreation or the promotion and arrangement of such travel






32. Include room and all three meals. Used in Europe






33. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






34. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






35. A report prepared each day to provide essential performance information for a particular property to its management






36. 'of the day'-chefs specials






37. ADR x Occupancy=Rev Par






38. Represents the business travelers






39. Ecotourism combined with practical matter for policy makers






40. Standard rate for everyone at a hotel






41. Some guests with reservations never arrive at the hotel.






42. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






43. Travel for family and friends - to see new areas






44. Tourism with a consience






45. Bechamel - espagnole - hollandaise - tomato - veloute






46. Small ones are not even billed; they are erased with an allowance.






47. A specific share or slot of a certain market






48. A financial plan detailing expected sales volume and sales revenue for a specified period of time






49. Lowest possible rate - many restrictions






50. The airlines






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