Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Courts consider reservations to be legal contracts






2. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






3. American Society of Association Executives






4. Star System






5. Revenue earned per available room






6. Rooms available for occupancy may be closed the next day






7. A running inventory that automatically updates itself






8. Specific cultural evens and festivals






9. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






10. Tourism with a consience






11. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






12. A market share based on each business receiving an equal share of the market






13. Key operating figure in menu engineering - determined by subtracting food cost from selling price






14. Bechamel - espagnole - hollandaise - tomato - veloute






15. Hotels have love-hate relationship






16. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






17. The airlines






18. All Suite hotels






19. 10-30% off the rack rate






20. Enables passengers to travel from one smaller city to another smaller city






21. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






22. Small ones are not even billed; they are erased with an allowance.






23. Lower than corporate rate - used when booking association business






24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






25. Key to indicating a hotels performance - dollar sales/number of rooms rented






26. Generally repairable within a short amount of time - has a minor problem.






27. (cost of drinks/sales of drinks)x100






28. Elaborate or artful cuisine - contemporary cuisine






29. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






30. A report prepared each day to provide essential performance information for a particular property to its management






31. Some guests with reservations never arrive at the hotel.






32. Every connecting room adjoins - but not every adjoining room connects






33. From the hours of 3:30 pm to 11:30 pm






34. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






35. A cook who supervises food production and who reports to the executive chef; second in command






36. Travel for recreation or the promotion and arrangement of such travel






37. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






38. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






39. Include room and all three meals. Used in Europe






40. Possible to exceed 100% occupancy






41. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






42. Guest who stay past their scheduled departure time






43. (labor costs/net sales)x100






44. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






45. They would rather try the hotel desk than busier retail outlets.






46. Travel for business purposes






47. Guests who cancel on the day of arrival






48. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






49. Used at zoos - keeps special needs of one time visitors and includes local specialties






50. Represents the business travelers