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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Master Accounts
weighted average
Courts and Reservations
Call Accounting System
2. Registered But Not Assigned
Rate Cutting
corporate rate
tourist menu
What does RNA stand for?
3. Preferred by most employees. From 7:30 am to 3:30 pm
average guest check
Day Shift
business travel
Early Arrivals
4. Off-the-street
City Ledger
OS
European Plan
catchment area
5. Rooms available for occupancy may be closed the next day
tourist menu
Early Arrivals
Amenity Creep
Adjusted Room Count
6. Is mostly related to location and size of the facility
du jour menu
corporate rate
business travel
Compensation in the hospitality industry
7. Hotels have love-hate relationship
Mobil
roux
Travel Agencies
What does RNA stand for?
8. Travel for business purposes
business travel
Compensation in the hospitality industry
Travel Agencies
sales budget
9. Represents the leisure travelers and tourists
Building Cost Room Rate Formula
Elastic Market
daily report
Americans with Disabilities Act (ADA)
10. Guests who leave earlier than expected
American Plan
fair market share
corporate rate
Understay
11. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Extend Stay Hotels are also known as what?
No-shows
Day Shift
12. A report prepared each day to provide essential performance information for a particular property to its management
Amenity Creep
daily report
RevPar
rack rate
13. The number of seats filled on a flight
Americans with Disabilities Act (ADA)
niche
Out of Order Rooms (OOO)
load factor
14. A system that tracks guest room phone charges
ASAE
Call Accounting System
du jour menu
Inelastic Market
15. Guest who stay past their scheduled departure time
load factor
RevPar
ecotourism
Overstays
16. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Courts and Reservations
guest accounting module
Americans with Disabilities Act (ADA)
European Plan
17. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
tourism
Adjoining and Connecting Rooms
Inelastic Market
Out of Inventory Rooms (OOI)
18. Diamond Ratings
multiplier effect
Franchising
Courts and Reservations
AAA
19. A paste for thickening sauces - made from equal parts of fat and flour
ASAE
Inelastic Market
labor cost percentage
roux
20. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Out of Order Rooms (OOO)
Early Arrivals
Amenity Creep
food cost percentage
21. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Catastrophe Plans
cultural tourism
Discounting
22. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
Catastrophe Plans
business travel
load factor
23. Also known as the due back - difference returnable - U-owe-me's or the exchange
Overstays
WI
association rate
Due Bank
24. Travel for family and friends - to see new areas
pour/cost percentage
Day Rate Rooms
leisure travel
Courts and Reservations
25. The airlines
Who did we steal Yield Management from?
perpetual inventory
Franchising
ASAE
26. They would rather try the hotel desk than busier retail outlets.
Extend Stay Hotels are also known as what?
business travel
Counterfeit Money
Adjusted Room Count
27. Some guests with reservations never arrive at the hotel.
No-shows
roux
leisure travel
Travel Agencies
28. From the hours of 11:30 pm to 7:30 am
sustainable tourism
Out of Inventory Rooms (OOI)
Graveyard Shift
NR
29. Guests who cancel on the day of arrival
OS
Cancellations
Dual Accounting
daily report
30. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Out of Inventory Rooms (OOI)
food cost percentage
Adjusted Room Count
Number of Folios
31. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Number of Folios
Inelastic Market
Out of Order Rooms (OOO)
32. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Pick Up Equation
nouvelle cuisine
Merchant Discount Fees
Due Bank
33. Employees who train employees
Adjoining and Connecting Rooms
pour/cost percentage
Designated trainers
contribution margin
34. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Rate Cutting
contribution margin
Amenity Creep
Compensation in the hospitality industry
35. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
sous chef
Extend Stay Hotels are also known as what?
Pick Up Equation
Merchant Discount Fees
36. Standard rate for everyone at a hotel
rack rate
sales budget
Catastrophe Plans
Adjoining and Connecting Rooms
37. Lower than corporate rate - used when booking association business
Day Shift
volunteer tourism
association rate
Average Daily Rate
38. Lowest possible rate - many restrictions
haute cuisine
Cancellations
AARP Rate
Job shadowing
39. (cost of drinks/sales of drinks)x100
REV PAR equation
pour/cost percentage
Out of Inventory Rooms (OOI)
Designated trainers
40. Protects both the guest and employee
Americans with Disabilities Act (ADA)
Number of Folios
A good way to pursue a position in the hospitality industry
sous chef
41. Prepare a marketing plan for yourself
Cancellations
Courts and Reservations
A good way to pursue a position in the hospitality industry
Master Accounts
42. Possible to exceed 100% occupancy
REV PAR equation
RevPar
Day Rate Rooms
Adjusted Room Count
43. A market share based on each business receiving an equal share of the market
association rate
multiplier effect
Number of Folios
fair market share
44. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
AAA
Franchising
Day Rate Rooms
45. Include room and all three meals. Used in Europe
haute cuisine
RevPar
American Plan
cultural tourism
46. 'of the day'-chefs specials
Amenity Creep
nouvelle cuisine
rack rate
du jour menu
47. No reservation
NR
Late Charges
ecotourism
hub-and-spoke system
48. Represents the business travelers
Who did we steal Yield Management from?
Registration Card
catchment area
Inelastic Market
49. A running inventory that automatically updates itself
sustainable tourism
hub-and-spoke system
Franchising
perpetual inventory
50. Small ones are not even billed; they are erased with an allowance.
OS
Late Charges
ASAE
sales budget