Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Standard rate for everyone at a hotel






2. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






3. Travel for business purposes






4. Guest who stay past their scheduled departure time






5. From the hours of 3:30 pm to 11:30 pm






6. Diamond Ratings






7. Key to indicating a hotels performance - dollar sales/number of rooms rented






8. A plan to maximize guest and property safety in the event of a disaster






9. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






10. Small ones are not even billed; they are erased with an allowance.






11. Lower than corporate rate - used when booking association business






12. Guests who cancel on the day of arrival






13. The market share that a business actually receives






14. (labor costs/net sales)x100






15. Walk-In






16. Guests who leave earlier than expected






17. Specific cultural evens and festivals






18. The number of seats filled on a flight






19. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






20. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






21. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






22. The airlines






23. A system that tracks guest room phone charges






24. Enables passengers to travel from one smaller city to another smaller city






25. Key operating figure in menu engineering - determined by subtracting food cost from selling price






26. American Society of Association Executives






27. Getting the room at a certain percentage off






28. Traveling cross country or abroad for purposes of volunteer work






29. Represents the business travelers






30. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






31. Off-the-street






32. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






33. Travel for family and friends - to see new areas






34. Hotels have love-hate relationship






35. A specific share or slot of a certain market






36. 10-30% off the rack rate






37. Every connecting room adjoins - but not every adjoining room connects






38. Bechamel - espagnole - hollandaise - tomato - veloute






39. The average amount each group spends






40. The individual who verifies and balances guests' accounts






41. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






42. Used at zoos - keeps special needs of one time visitors and includes local specialties






43. From the hours of 11:30 pm to 7:30 am






44. Lowest possible rate - many restrictions






45. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






46. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






47. Star System






48. ADR x Occupancy=Rev Par






49. No reservation






50. Rooms available for occupancy may be closed the next day