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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Enables passengers to travel from one smaller city to another smaller city
Day Rate Rooms
RevPar
hub-and-spoke system
OS
2. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
fair market share
Elastic Market
room divisions
catchment area
3. Getting the room at a certain percentage off
Discounting
Master Accounts
leisure travel
niche
4. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
roux
Building Cost Room Rate Formula
Mobil
Adjoining and Connecting Rooms
5. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Cancellations
nouvelle cuisine
hub-and-spoke system
6. From the hours of 11:30 pm to 7:30 am
fair market share
Graveyard Shift
corporate rate
mother sauces
7. A running inventory that automatically updates itself
tourist menu
sales budget
du jour menu
perpetual inventory
8. The individual who verifies and balances guests' accounts
night auditor
ecotourism
Merchant Discount Fees
corporate rate
9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
A good way to pursue a position in the hospitality industry
catchment area
AARP Rate
NR
10. Following a worker to learn about his or her job
Job shadowing
volunteer tourism
guest accounting module
sous chef
11. Key to indicating a hotels performance - dollar sales/number of rooms rented
pour/cost percentage
Average Daily Rate
Cancellations
ecotourism
12. A market share based on each business receiving an equal share of the market
Discounting
Merchant Discount Fees
fair market share
REV PAR equation
13. Hotels have love-hate relationship
Average Daily Rate
Travel Agencies
REV PAR equation
du jour menu
14. Include room and all three meals. Used in Europe
Adjusted Room Count
Cancellations
hub-and-spoke system
American Plan
15. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
perpetual inventory
Amenity Creep
Early Arrivals
Overstays
16. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
What does RNA stand for?
perpetual inventory
Pick Up Equation
load factor
17. Guests who leave earlier than expected
Understay
Elastic Market
cultural tourism
haute cuisine
18. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
roux
Guest History Database
Average Daily Rate
Out of Inventory Rooms (OOI)
19. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Building Cost Room Rate Formula
Rate Cutting
AAA
rack rate
20. A system that tracks guest room phone charges
sustainable tourism
Franchising
WI
Call Accounting System
21. Requires equal dollar amounts of charge and credits
Day Rate Rooms
Dual Accounting
Travel Agencies
cultural tourism
22. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
sous chef
RevPar
Courts and Reservations
23. ADR x Occupancy=Rev Par
average guest check
business travel
Swing Shift
REV PAR equation
24. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Out of Inventory Rooms (OOI)
multiplier effect
Extend Stay Hotels are also known as what?
25. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Counterfeit Money
rack rate
Mobil
food cost percentage
26. Specific cultural evens and festivals
Number of Folios
Guest History Database
cultural tourism
Average Daily Rate
27. Guest who stay past their scheduled departure time
Merchant Discount Fees
Counterfeit Money
Overstays
sustainable tourism
28. No reservation
Counterfeit Money
Graveyard Shift
Rate Cutting
NR
29. Lowest possible rate - many restrictions
A good way to pursue a position in the hospitality industry
AARP Rate
RevPar
association rate
30. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Master Accounts
load factor
Americans with Disabilities Act (ADA)
31. Travel for business purposes
catchment area
business travel
pour/cost percentage
night auditor
32. A specific share or slot of a certain market
fair market share
niche
nouvelle cuisine
daily report
33. Prepare a marketing plan for yourself
cultural tourism
daily report
Who did we steal Yield Management from?
A good way to pursue a position in the hospitality industry
34. Represents the business travelers
City Ledger
Inelastic Market
niche
Franchising
35. Tourism with a consience
sales budget
Graveyard Shift
ecotourism
room divisions
36. Protects both the guest and employee
Franchising
No-shows
Amenity Creep
Americans with Disabilities Act (ADA)
37. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Catastrophe Plans
Master Accounts
daily report
leisure travel
38. Courts consider reservations to be legal contracts
nouvelle cuisine
rack rate
Courts and Reservations
leisure travel
39. Employees who train employees
sales budget
Who did we steal Yield Management from?
Designated trainers
tourist menu
40. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Elastic Market
REV PAR equation
Guest History Database
sales budget
41. The full rate - without discounts - that one quotes as a room charge.
tourist menu
Rack Rate
City Ledger
Out of Inventory Rooms (OOI)
42. Registered But Not Assigned
Day Rate Rooms
Designated trainers
What does RNA stand for?
Counterfeit Money
43. A cook who supervises food production and who reports to the executive chef; second in command
Rate Cutting
perpetual inventory
corporate rate
sous chef
44. Possible to exceed 100% occupancy
roux
Late Charges
daily report
Day Rate Rooms
45. They would rather try the hotel desk than busier retail outlets.
volunteer tourism
Late Charges
night auditor
Counterfeit Money
46. Key operating figure in menu engineering - determined by subtracting food cost from selling price
cultural tourism
contribution margin
Inelastic Market
Elastic Market
47. Revenue earned per available room
Americans with Disabilities Act (ADA)
Pick Up Equation
RevPar
sales budget
48. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Job shadowing
weighted average
room divisions
tourism
49. The market share that a business actually receives
WI
food cost percentage
actual market share
No-shows
50. American Society of Association Executives
Amenity Creep
weighted average
cultural tourism
ASAE
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