Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






2. Represents the leisure travelers and tourists






3. They would rather try the hotel desk than busier retail outlets.






4. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






5. Lowest possible rate - many restrictions






6. The airlines






7. Possible to exceed 100% occupancy






8. The full rate - without discounts - that one quotes as a room charge.






9. The average amount each group spends






10. Requires equal dollar amounts of charge and credits






11. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






12. A specific share or slot of a certain market






13. Getting the room at a certain percentage off






14. Guests who cancel on the day of arrival






15. Star System






16. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






17. Walk-In






18. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






19. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






20. Employees who train employees






21. Prepare a marketing plan for yourself






22. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






23. Specific cultural evens and festivals






24. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






25. Standard rate for everyone at a hotel






26. The market share that a business actually receives






27. Following a worker to learn about his or her job






28. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






29. A report prepared each day to provide essential performance information for a particular property to its management






30. Guests who leave earlier than expected






31. No reservation






32. Protects both the guest and employee






33. A system that tracks guest room phone charges






34. Preferred by most employees. From 7:30 am to 3:30 pm






35. Rooms available for occupancy may be closed the next day






36. Elaborate or artful cuisine - contemporary cuisine






37. Hotels have love-hate relationship






38. Registered But Not Assigned






39. A market share based on each business receiving an equal share of the market






40. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






41. Every connecting room adjoins - but not every adjoining room connects






42. The individual who verifies and balances guests' accounts






43. Key to indicating a hotels performance - dollar sales/number of rooms rented






44. Revenue earned per available room






45. 10-30% off the rack rate






46. Travel for family and friends - to see new areas






47. Lower than corporate rate - used when booking association business






48. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






49. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






50. A financial plan detailing expected sales volume and sales revenue for a specified period of time