Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Revenue earned per available room






2. The market share that a business actually receives






3. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






4. Following a worker to learn about his or her job






5. American Society of Association Executives






6. From the hours of 3:30 pm to 11:30 pm






7. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






8. Star System






9. Every connecting room adjoins - but not every adjoining room connects






10. Standard rate for everyone at a hotel






11. Traveling cross country or abroad for purposes of volunteer work






12. A paste for thickening sauces - made from equal parts of fat and flour






13. Enables passengers to travel from one smaller city to another smaller city






14. Travel for family and friends - to see new areas






15. (labor costs/net sales)x100






16. Is mostly related to location and size of the facility






17. Generally repairable within a short amount of time - has a minor problem.






18. Tourism with a consience






19. Walk-In






20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






21. Represents the leisure travelers and tourists






22. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






23. A report prepared each day to provide essential performance information for a particular property to its management






24. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






25. Bechamel - espagnole - hollandaise - tomato - veloute






26. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






27. All Suite hotels






28. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






29. The number of seats filled on a flight






30. Getting the room at a certain percentage off






31. Guests who leave earlier than expected






32. Small ones are not even billed; they are erased with an allowance.






33. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






34. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






35. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






36. A specific share or slot of a certain market






37. Requires equal dollar amounts of charge and credits






38. Guests who cancel on the day of arrival






39. The airlines






40. Travel for recreation or the promotion and arrangement of such travel






41. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






42. Ecotourism combined with practical matter for policy makers






43. A financial plan detailing expected sales volume and sales revenue for a specified period of time






44. They would rather try the hotel desk than busier retail outlets.






45. The individual who verifies and balances guests' accounts






46. Rooms available for occupancy may be closed the next day






47. The average amount each group spends






48. Diamond Ratings






49. Possible to exceed 100% occupancy






50. Guest who stay past their scheduled departure time