Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A market share based on each business receiving an equal share of the market






2. Used at zoos - keeps special needs of one time visitors and includes local specialties






3. Diamond Ratings






4. Requires equal dollar amounts of charge and credits






5. A system that tracks guest room phone charges






6. Is mostly related to location and size of the facility






7. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






8. Protects both the guest and employee






9. The number of seats filled on a flight






10. A cook who supervises food production and who reports to the executive chef; second in command






11. The market share that a business actually receives






12. Travel for business purposes






13. Elaborate or artful cuisine - contemporary cuisine






14. A paste for thickening sauces - made from equal parts of fat and flour






15. Key to indicating a hotels performance - dollar sales/number of rooms rented






16. Revenue earned per available room






17. From the hours of 3:30 pm to 11:30 pm






18. Lowest possible rate - many restrictions






19. Every connecting room adjoins - but not every adjoining room connects






20. Hotels have love-hate relationship






21. Traveling cross country or abroad for purposes of volunteer work






22. Generally repairable within a short amount of time - has a minor problem.






23. Tourism with a consience






24. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






25. The airlines






26. They would rather try the hotel desk than busier retail outlets.






27. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






28. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






29. Employees who train employees






30. Some guests with reservations never arrive at the hotel.






31. A running inventory that automatically updates itself






32. From the hours of 11:30 pm to 7:30 am






33. Lower than corporate rate - used when booking association business






34. Standard rate for everyone at a hotel






35. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






36. Off-the-street






37. Possible to exceed 100% occupancy






38. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






39. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






40. Enables passengers to travel from one smaller city to another smaller city






41. The full rate - without discounts - that one quotes as a room charge.






42. Represents the leisure travelers and tourists






43. The average amount each group spends






44. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






45. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






46. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






47. 'of the day'-chefs specials






48. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






49. The individual who verifies and balances guests' accounts






50. American Society of Association Executives