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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
NR
Registration Card
WI
2. Key operating figure in menu engineering - determined by subtracting food cost from selling price
food cost percentage
contribution margin
City Ledger
leisure travel
3. A specific share or slot of a certain market
niche
REV PAR equation
Swing Shift
Graveyard Shift
4. A cook who supervises food production and who reports to the executive chef; second in command
multiplier effect
sous chef
ecotourism
catchment area
5. (cost of drinks/sales of drinks)x100
tourism
load factor
pour/cost percentage
catchment area
6. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
multiplier effect
City Ledger
tourism
Building Cost Room Rate Formula
7. Following a worker to learn about his or her job
average guest check
Elastic Market
load factor
Job shadowing
8. The number of seats filled on a flight
average guest check
load factor
roux
sustainable tourism
9. Guests who leave earlier than expected
Cancellations
guest accounting module
weighted average
Understay
10. (labor costs/net sales)x100
Guest History Database
labor cost percentage
Elastic Market
Overstays
11. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Swing Shift
Franchising
Americans with Disabilities Act (ADA)
sous chef
12. The average amount each group spends
Elastic Market
cultural tourism
average guest check
What does RNA stand for?
13. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Merchant Discount Fees
hub-and-spoke system
Adjusted Room Count
14. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
American Plan
AAA
WI
15. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
leisure travel
Out of Inventory Rooms (OOI)
Inelastic Market
Franchising
16. Some guests with reservations never arrive at the hotel.
NR
No-shows
WI
Number of Folios
17. Lowest possible rate - many restrictions
AARP Rate
haute cuisine
Franchising
Elastic Market
18. Represents the leisure travelers and tourists
fair market share
Elastic Market
Overstays
Day Shift
19. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Out of Inventory Rooms (OOI)
labor cost percentage
Adjoining and Connecting Rooms
20. Getting the room at a certain percentage off
WI
Discounting
NR
actual market share
21. A market share based on each business receiving an equal share of the market
fair market share
AAA
Graveyard Shift
actual market share
22. Requires equal dollar amounts of charge and credits
Elastic Market
load factor
haute cuisine
Dual Accounting
23. Used at zoos - keeps special needs of one time visitors and includes local specialties
Number of Folios
Day Rate Rooms
tourist menu
Cancellations
24. Guests who cancel on the day of arrival
association rate
Day Rate Rooms
Cancellations
Job shadowing
25. Protects both the guest and employee
Discounting
Merchant Discount Fees
Americans with Disabilities Act (ADA)
Cancellations
26. The individual who verifies and balances guests' accounts
Amenity Creep
sales budget
night auditor
No-shows
27. Possible to exceed 100% occupancy
volunteer tourism
Graveyard Shift
Day Rate Rooms
weighted average
28. Travel for family and friends - to see new areas
Building Cost Room Rate Formula
leisure travel
Merchant Discount Fees
average guest check
29. Tourism with a consience
Adjusted Room Count
ecotourism
WI
corporate rate
30. Include room and all three meals. Used in Europe
Understay
Overstays
Rate Cutting
American Plan
31. Lower than corporate rate - used when booking association business
Who did we steal Yield Management from?
REV PAR equation
association rate
Due Bank
32. Represents the business travelers
labor cost percentage
corporate rate
Inelastic Market
catchment area
33. A system that tracks guest room phone charges
Call Accounting System
ecotourism
guest accounting module
weighted average
34. Prepare a marketing plan for yourself
European Plan
A good way to pursue a position in the hospitality industry
Amenity Creep
American Plan
35. A paste for thickening sauces - made from equal parts of fat and flour
Adjusted Room Count
ecotourism
roux
daily report
36. Enables passengers to travel from one smaller city to another smaller city
WI
Late Charges
roux
hub-and-spoke system
37. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
AARP Rate
Call Accounting System
Cancellations
Amenity Creep
38. From the hours of 11:30 pm to 7:30 am
Catastrophe Plans
cultural tourism
Graveyard Shift
labor cost percentage
39. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
nouvelle cuisine
load factor
Rate Cutting
Master Accounts
40. The full rate - without discounts - that one quotes as a room charge.
average guest check
Day Rate Rooms
Mobil
Rack Rate
41. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Day Rate Rooms
Registration Card
Day Shift
Extend Stay Hotels are also known as what?
42. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Americans with Disabilities Act (ADA)
labor cost percentage
perpetual inventory
43. Standard rate for everyone at a hotel
Swing Shift
AAA
Number of Folios
rack rate
44. Also known as the due back - difference returnable - U-owe-me's or the exchange
load factor
Day Shift
Courts and Reservations
Due Bank
45. Elaborate or artful cuisine - contemporary cuisine
cultural tourism
haute cuisine
REV PAR equation
Due Bank
46. A report prepared each day to provide essential performance information for a particular property to its management
Number of Folios
hub-and-spoke system
daily report
Rate Cutting
47. Diamond Ratings
ecotourism
daily report
sales budget
AAA
48. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
sous chef
multiplier effect
sales budget
AAA
49. Traveling cross country or abroad for purposes of volunteer work
niche
Job shadowing
volunteer tourism
Swing Shift
50. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Compensation in the hospitality industry
Guest History Database
REV PAR equation
Mobil