Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






2. Travel for business purposes






3. Possible to exceed 100% occupancy






4. The number of seats filled on a flight






5. Traveling cross country or abroad for purposes of volunteer work






6. Include room and all three meals. Used in Europe






7. Ecotourism combined with practical matter for policy makers






8. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






9. Bechamel - espagnole - hollandaise - tomato - veloute






10. Hotels have love-hate relationship






11. Prepare a marketing plan for yourself






12. Every connecting room adjoins - but not every adjoining room connects






13. Tourism with a consience






14. Represents the leisure travelers and tourists






15. Following a worker to learn about his or her job






16. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






17. Getting the room at a certain percentage off






18. Registered But Not Assigned






19. 'of the day'-chefs specials






20. (cost of drinks/sales of drinks)x100






21. Rooms available for occupancy may be closed the next day






22. Preferred by most employees. From 7:30 am to 3:30 pm






23. Lowest possible rate - many restrictions






24. Elaborate or artful cuisine - contemporary cuisine






25. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






26. The average amount each group spends






27. Also known as the due back - difference returnable - U-owe-me's or the exchange






28. Travel for family and friends - to see new areas






29. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






30. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






31. A report prepared each day to provide essential performance information for a particular property to its management






32. Protects both the guest and employee






33. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






34. Employees who train employees






35. Lower than corporate rate - used when booking association business






36. Represents the business travelers






37. Small ones are not even billed; they are erased with an allowance.






38. Requires equal dollar amounts of charge and credits






39. A running inventory that automatically updates itself






40. From the hours of 3:30 pm to 11:30 pm






41. All Suite hotels






42. Walk-In






43. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






44. A plan to maximize guest and property safety in the event of a disaster






45. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






46. Used at zoos - keeps special needs of one time visitors and includes local specialties






47. From the hours of 11:30 pm to 7:30 am






48. Travel for recreation or the promotion and arrangement of such travel






49. Some guests with reservations never arrive at the hotel.






50. Is mostly related to location and size of the facility