Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A market share based on each business receiving an equal share of the market






2. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






3. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






4. A specific share or slot of a certain market






5. Traveling cross country or abroad for purposes of volunteer work






6. The individual who verifies and balances guests' accounts






7. Specific cultural evens and festivals






8. All Suite hotels






9. Courts consider reservations to be legal contracts






10. Employees who train employees






11. Lower than corporate rate - used when booking association business






12. Lowest possible rate - many restrictions






13. Registered But Not Assigned






14. Enables passengers to travel from one smaller city to another smaller city






15. Key operating figure in menu engineering - determined by subtracting food cost from selling price






16. Revenue earned per available room






17. (cost of drinks/sales of drinks)x100






18. Off-the-street






19. Elaborate or artful cuisine - contemporary cuisine






20. American Society of Association Executives






21. Preferred by most employees. From 7:30 am to 3:30 pm






22. Used at zoos - keeps special needs of one time visitors and includes local specialties






23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






24. Ecotourism combined with practical matter for policy makers






25. Following a worker to learn about his or her job






26. Travel for family and friends - to see new areas






27. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






28. Standard rate for everyone at a hotel






29. (labor costs/net sales)x100






30. Hotels have love-hate relationship






31. Requires equal dollar amounts of charge and credits






32. Guests who cancel on the day of arrival






33. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






34. Also known as the due back - difference returnable - U-owe-me's or the exchange






35. A paste for thickening sauces - made from equal parts of fat and flour






36. Prepare a marketing plan for yourself






37. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






38. Represents the leisure travelers and tourists






39. A system that tracks guest room phone charges






40. They would rather try the hotel desk than busier retail outlets.






41. Tourism with a consience






42. Star System






43. A financial plan detailing expected sales volume and sales revenue for a specified period of time






44. Diamond Ratings






45. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






46. Represents the business travelers






47. The full rate - without discounts - that one quotes as a room charge.






48. Small ones are not even billed; they are erased with an allowance.






49. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






50. Protects both the guest and employee