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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ADR x Occupancy=Rev Par
REV PAR equation
Understay
actual market share
Elastic Market
2. A report prepared each day to provide essential performance information for a particular property to its management
Day Shift
Guest History Database
corporate rate
daily report
3. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Guest History Database
Travel Agencies
Day Shift
room divisions
4. Include room and all three meals. Used in Europe
haute cuisine
American Plan
European Plan
business travel
5. Lowest possible rate - many restrictions
Pick Up Equation
daily report
AARP Rate
Amenity Creep
6. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Pick Up Equation
REV PAR equation
Who did we steal Yield Management from?
Early Arrivals
7. Travel for business purposes
business travel
Out of Order Rooms (OOO)
daily report
Travel Agencies
8. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
sales budget
leisure travel
weighted average
night auditor
9. Travel for recreation or the promotion and arrangement of such travel
Amenity Creep
roux
tourism
labor cost percentage
10. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
guest accounting module
Due Bank
business travel
11. Specific cultural evens and festivals
AARP Rate
No-shows
What does RNA stand for?
cultural tourism
12. Travel for family and friends - to see new areas
leisure travel
room divisions
pour/cost percentage
daily report
13. Is mostly related to location and size of the facility
AAA
A good way to pursue a position in the hospitality industry
leisure travel
Compensation in the hospitality industry
14. No reservation
Average Daily Rate
NR
Counterfeit Money
Dual Accounting
15. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Franchising
sales budget
Inelastic Market
16. Prepare a marketing plan for yourself
Building Cost Room Rate Formula
A good way to pursue a position in the hospitality industry
Inelastic Market
tourism
17. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Discounting
association rate
Dual Accounting
18. American Society of Association Executives
Swing Shift
food cost percentage
ASAE
catchment area
19. Lower than corporate rate - used when booking association business
A good way to pursue a position in the hospitality industry
association rate
Day Shift
Out of Order Rooms (OOO)
20. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
Inelastic Market
Registration Card
A good way to pursue a position in the hospitality industry
21. Key to indicating a hotels performance - dollar sales/number of rooms rented
du jour menu
AAA
daily report
Average Daily Rate
22. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Merchant Discount Fees
AAA
Adjoining and Connecting Rooms
23. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Extend Stay Hotels are also known as what?
catchment area
Building Cost Room Rate Formula
nouvelle cuisine
24. Guests who cancel on the day of arrival
corporate rate
Elastic Market
Extend Stay Hotels are also known as what?
Cancellations
25. Enables passengers to travel from one smaller city to another smaller city
Day Rate Rooms
Late Charges
du jour menu
hub-and-spoke system
26. A paste for thickening sauces - made from equal parts of fat and flour
Inelastic Market
roux
guest accounting module
room divisions
27. Revenue earned per available room
Inelastic Market
RevPar
Counterfeit Money
room divisions
28. Following a worker to learn about his or her job
guest accounting module
Job shadowing
haute cuisine
ecotourism
29. Protects both the guest and employee
roux
actual market share
Guest History Database
Americans with Disabilities Act (ADA)
30. Rooms available for occupancy may be closed the next day
WI
food cost percentage
fair market share
Adjusted Room Count
31. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Adjusted Room Count
food cost percentage
Extend Stay Hotels are also known as what?
32. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Who did we steal Yield Management from?
multiplier effect
labor cost percentage
33. Possible to exceed 100% occupancy
European Plan
Extend Stay Hotels are also known as what?
Discounting
Day Rate Rooms
34. Tourism with a consience
ecotourism
RevPar
Job shadowing
pour/cost percentage
35. All Suite hotels
Travel Agencies
Understay
European Plan
Extend Stay Hotels are also known as what?
36. A financial plan detailing expected sales volume and sales revenue for a specified period of time
night auditor
sales budget
catchment area
Cancellations
37. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
average guest check
Courts and Reservations
Out of Inventory Rooms (OOI)
Master Accounts
38. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
hub-and-spoke system
Guest History Database
sustainable tourism
Franchising
39. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
perpetual inventory
AARP Rate
Late Charges
40. Diamond Ratings
Cancellations
Amenity Creep
AAA
Franchising
41. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Rate Cutting
contribution margin
labor cost percentage
hub-and-spoke system
42. Represents the business travelers
room divisions
Compensation in the hospitality industry
perpetual inventory
Inelastic Market
43. A market share based on each business receiving an equal share of the market
Guest History Database
Compensation in the hospitality industry
Rate Cutting
fair market share
44. Hotels have love-hate relationship
WI
sustainable tourism
Travel Agencies
daily report
45. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Adjusted Room Count
guest accounting module
WI
46. Ecotourism combined with practical matter for policy makers
sustainable tourism
Rate Cutting
Early Arrivals
volunteer tourism
47. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Catastrophe Plans
multiplier effect
daily report
Guest History Database
48. (cost of drinks/sales of drinks)x100
Extend Stay Hotels are also known as what?
fair market share
pour/cost percentage
Dual Accounting
49. Standard rate for everyone at a hotel
tourism
mother sauces
rack rate
AARP Rate
50. The average amount each group spends
haute cuisine
labor cost percentage
sous chef
average guest check