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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specific cultural evens and festivals
REV PAR equation
Courts and Reservations
cultural tourism
multiplier effect
2. Enables passengers to travel from one smaller city to another smaller city
Amenity Creep
Graveyard Shift
mother sauces
hub-and-spoke system
3. Preferred by most employees. From 7:30 am to 3:30 pm
Americans with Disabilities Act (ADA)
weighted average
tourism
Day Shift
4. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
Elastic Market
Dual Accounting
labor cost percentage
5. Bechamel - espagnole - hollandaise - tomato - veloute
Inelastic Market
mother sauces
Understay
Pick Up Equation
6. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
Adjusted Room Count
Mobil
Pick Up Equation
7. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Graveyard Shift
actual market share
Franchising
8. Is mostly related to location and size of the facility
RevPar
leisure travel
Catastrophe Plans
Compensation in the hospitality industry
9. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Early Arrivals
Adjoining and Connecting Rooms
average guest check
nouvelle cuisine
10. Small ones are not even billed; they are erased with an allowance.
Courts and Reservations
Late Charges
roux
contribution margin
11. No reservation
AAA
NR
average guest check
sales budget
12. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
multiplier effect
pour/cost percentage
Guest History Database
Mobil
13. A market share based on each business receiving an equal share of the market
du jour menu
load factor
fair market share
Day Rate Rooms
14. Guests who cancel on the day of arrival
Job shadowing
sales budget
Cancellations
Americans with Disabilities Act (ADA)
15. The airlines
Amenity Creep
A good way to pursue a position in the hospitality industry
Who did we steal Yield Management from?
du jour menu
16. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
tourism
City Ledger
Cancellations
WI
17. Key operating figure in menu engineering - determined by subtracting food cost from selling price
food cost percentage
guest accounting module
Dual Accounting
contribution margin
18. Travel for business purposes
Day Rate Rooms
sous chef
Dual Accounting
business travel
19. American Society of Association Executives
ASAE
volunteer tourism
Adjusted Room Count
catchment area
20. Key to indicating a hotels performance - dollar sales/number of rooms rented
Elastic Market
Out of Order Rooms (OOO)
Master Accounts
Average Daily Rate
21. Courts consider reservations to be legal contracts
Courts and Reservations
Catastrophe Plans
nouvelle cuisine
Graveyard Shift
22. Generally repairable within a short amount of time - has a minor problem.
Early Arrivals
Day Shift
Counterfeit Money
Out of Order Rooms (OOO)
23. Possible to exceed 100% occupancy
Travel Agencies
Cancellations
Day Rate Rooms
American Plan
24. Off-the-street
OS
roux
Americans with Disabilities Act (ADA)
Extend Stay Hotels are also known as what?
25. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
A good way to pursue a position in the hospitality industry
Franchising
ecotourism
26. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Counterfeit Money
load factor
Graveyard Shift
catchment area
27. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Adjoining and Connecting Rooms
actual market share
multiplier effect
Registration Card
28. Some guests with reservations never arrive at the hotel.
Early Arrivals
No-shows
WI
rack rate
29. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
No-shows
Overstays
labor cost percentage
30. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
tourism
American Plan
labor cost percentage
Out of Inventory Rooms (OOI)
31. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
tourist menu
leisure travel
Out of Inventory Rooms (OOI)
Adjoining and Connecting Rooms
32. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Extend Stay Hotels are also known as what?
Late Charges
load factor
room divisions
33. The average amount each group spends
sous chef
load factor
REV PAR equation
average guest check
34. Travel for family and friends - to see new areas
multiplier effect
Day Shift
Designated trainers
leisure travel
35. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
AAA
rack rate
food cost percentage
Building Cost Room Rate Formula
36. Guest who stay past their scheduled departure time
Overstays
Amenity Creep
rack rate
Late Charges
37. A running inventory that automatically updates itself
Call Accounting System
perpetual inventory
Dual Accounting
volunteer tourism
38. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Early Arrivals
Graveyard Shift
Extend Stay Hotels are also known as what?
Franchising
39. Employees who train employees
Mobil
labor cost percentage
sustainable tourism
Designated trainers
40. Revenue earned per available room
Late Charges
Understay
Job shadowing
RevPar
41. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Out of Inventory Rooms (OOI)
weighted average
Due Bank
Mobil
42. A paste for thickening sauces - made from equal parts of fat and flour
Pick Up Equation
daily report
roux
perpetual inventory
43. Hotels have love-hate relationship
A good way to pursue a position in the hospitality industry
leisure travel
Travel Agencies
No-shows
44. Traveling cross country or abroad for purposes of volunteer work
WI
Overstays
volunteer tourism
European Plan
45. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
association rate
Pick Up Equation
daily report
Graveyard Shift
46. Include room and all three meals. Used in Europe
American Plan
Out of Inventory Rooms (OOI)
RevPar
Adjusted Room Count
47. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Day Rate Rooms
Rate Cutting
roux
Extend Stay Hotels are also known as what?
48. Represents the business travelers
Inelastic Market
fair market share
Amenity Creep
Day Shift
49. The number of seats filled on a flight
fair market share
load factor
roux
Rack Rate
50. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
cultural tourism
ecotourism
hub-and-spoke system
guest accounting module