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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
Due Bank
mother sauces
niche
2. (labor costs/net sales)x100
Master Accounts
labor cost percentage
European Plan
Compensation in the hospitality industry
3. Some guests with reservations never arrive at the hotel.
No-shows
catchment area
Inelastic Market
REV PAR equation
4. Courts consider reservations to be legal contracts
Out of Inventory Rooms (OOI)
Merchant Discount Fees
Average Daily Rate
Courts and Reservations
5. The full rate - without discounts - that one quotes as a room charge.
Master Accounts
Building Cost Room Rate Formula
Extend Stay Hotels are also known as what?
Rack Rate
6. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
daily report
sales budget
Extend Stay Hotels are also known as what?
7. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
tourism
Graveyard Shift
Cancellations
Early Arrivals
8. From the hours of 11:30 pm to 7:30 am
Master Accounts
Graveyard Shift
A good way to pursue a position in the hospitality industry
Mobil
9. From the hours of 3:30 pm to 11:30 pm
rack rate
Swing Shift
Adjusted Room Count
Adjoining and Connecting Rooms
10. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
sustainable tourism
multiplier effect
Extend Stay Hotels are also known as what?
food cost percentage
11. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
Dual Accounting
ASAE
food cost percentage
12. Lower than corporate rate - used when booking association business
Adjoining and Connecting Rooms
Registration Card
Courts and Reservations
association rate
13. Every connecting room adjoins - but not every adjoining room connects
catchment area
load factor
business travel
Adjoining and Connecting Rooms
14. No reservation
Courts and Reservations
NR
Discounting
Pick Up Equation
15. Prepare a marketing plan for yourself
tourist menu
A good way to pursue a position in the hospitality industry
OS
Job shadowing
16. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
du jour menu
Mobil
NR
17. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
corporate rate
cultural tourism
Travel Agencies
18. ADR x Occupancy=Rev Par
contribution margin
Job shadowing
REV PAR equation
No-shows
19. Standard rate for everyone at a hotel
rack rate
Day Rate Rooms
Mobil
Cancellations
20. Small ones are not even billed; they are erased with an allowance.
RevPar
cultural tourism
Late Charges
Registration Card
21. Requires equal dollar amounts of charge and credits
A good way to pursue a position in the hospitality industry
Adjusted Room Count
European Plan
Dual Accounting
22. A report prepared each day to provide essential performance information for a particular property to its management
WI
daily report
City Ledger
Out of Order Rooms (OOO)
23. Possible to exceed 100% occupancy
Average Daily Rate
multiplier effect
No-shows
Day Rate Rooms
24. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
pour/cost percentage
Discounting
volunteer tourism
labor cost percentage
25. Following a worker to learn about his or her job
Adjoining and Connecting Rooms
Dual Accounting
A good way to pursue a position in the hospitality industry
Job shadowing
26. Travel for recreation or the promotion and arrangement of such travel
Swing Shift
Day Rate Rooms
tourism
Understay
27. Rooms available for occupancy may be closed the next day
Adjoining and Connecting Rooms
Adjusted Room Count
Understay
WI
28. A specific share or slot of a certain market
Number of Folios
corporate rate
night auditor
niche
29. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Swing Shift
Pick Up Equation
daily report
Out of Order Rooms (OOO)
30. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
association rate
Out of Order Rooms (OOO)
Amenity Creep
ecotourism
31. 10-30% off the rack rate
guest accounting module
Call Accounting System
Franchising
corporate rate
32. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Travel Agencies
Rate Cutting
room divisions
tourist menu
33. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Day Shift
food cost percentage
Number of Folios
hub-and-spoke system
34. Guests who cancel on the day of arrival
Cancellations
corporate rate
Pick Up Equation
hub-and-spoke system
35. All Suite hotels
weighted average
AAA
Average Daily Rate
Extend Stay Hotels are also known as what?
36. Also known as the due back - difference returnable - U-owe-me's or the exchange
nouvelle cuisine
Due Bank
rack rate
catchment area
37. Star System
hub-and-spoke system
AARP Rate
Mobil
Average Daily Rate
38. Lowest possible rate - many restrictions
AARP Rate
Adjusted Room Count
Courts and Reservations
average guest check
39. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
fair market share
Elastic Market
Guest History Database
food cost percentage
40. Key to indicating a hotels performance - dollar sales/number of rooms rented
Early Arrivals
Average Daily Rate
Rate Cutting
Merchant Discount Fees
41. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Graveyard Shift
daily report
actual market share
42. Enables passengers to travel from one smaller city to another smaller city
Swing Shift
corporate rate
hub-and-spoke system
AAA
43. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
RevPar
sustainable tourism
Inelastic Market
44. Protects both the guest and employee
Discounting
labor cost percentage
Americans with Disabilities Act (ADA)
Early Arrivals
45. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
labor cost percentage
Merchant Discount Fees
Inelastic Market
Adjoining and Connecting Rooms
46. Is mostly related to location and size of the facility
Compensation in the hospitality industry
average guest check
du jour menu
Courts and Reservations
47. Travel for business purposes
Graveyard Shift
Cancellations
business travel
Dual Accounting
48. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
ecotourism
Counterfeit Money
Extend Stay Hotels are also known as what?
49. Guest who stay past their scheduled departure time
association rate
Designated trainers
mother sauces
Overstays
50. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
load factor
What does RNA stand for?
Registration Card
Average Daily Rate
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