Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small ones are not even billed; they are erased with an allowance.






2. A paste for thickening sauces - made from equal parts of fat and flour






3. Traveling cross country or abroad for purposes of volunteer work






4. Getting the room at a certain percentage off






5. Prepare a marketing plan for yourself






6. The full rate - without discounts - that one quotes as a room charge.






7. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






8. All Suite hotels






9. A running inventory that automatically updates itself






10. Preferred by most employees. From 7:30 am to 3:30 pm






11. Specific cultural evens and festivals






12. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






13. Every connecting room adjoins - but not every adjoining room connects






14. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






15. No reservation






16. American Society of Association Executives






17. The individual who verifies and balances guests' accounts






18. 10-30% off the rack rate






19. Lower than corporate rate - used when booking association business






20. Diamond Ratings






21. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






22. Walk-In






23. Requires equal dollar amounts of charge and credits






24. Ecotourism combined with practical matter for policy makers






25. They would rather try the hotel desk than busier retail outlets.






26. ADR x Occupancy=Rev Par






27. Used at zoos - keeps special needs of one time visitors and includes local specialties






28. Generally repairable within a short amount of time - has a minor problem.






29. From the hours of 3:30 pm to 11:30 pm






30. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






31. Travel for family and friends - to see new areas






32. The market share that a business actually receives






33. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






34. (cost of drinks/sales of drinks)x100






35. Represents the business travelers






36. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






37. Registered But Not Assigned






38. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






39. Lowest possible rate - many restrictions






40. (labor costs/net sales)x100






41. Travel for business purposes






42. From the hours of 11:30 pm to 7:30 am






43. Revenue earned per available room






44. Possible to exceed 100% occupancy






45. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






46. Tourism with a consience






47. Bechamel - espagnole - hollandaise - tomato - veloute






48. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






49. The airlines






50. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications