Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Traveling cross country or abroad for purposes of volunteer work






2. (cost of drinks/sales of drinks)x100






3. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






4. The airlines






5. Lower than corporate rate - used when booking association business






6. A report prepared each day to provide essential performance information for a particular property to its management






7. A cook who supervises food production and who reports to the executive chef; second in command






8. Small ones are not even billed; they are erased with an allowance.






9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






10. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






11. A paste for thickening sauces - made from equal parts of fat and flour






12. Is mostly related to location and size of the facility






13. Guests who cancel on the day of arrival






14. Enables passengers to travel from one smaller city to another smaller city






15. 'of the day'-chefs specials






16. 10-30% off the rack rate






17. Represents the business travelers






18. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






19. Getting the room at a certain percentage off






20. The market share that a business actually receives






21. Possible to exceed 100% occupancy






22. Revenue earned per available room






23. Protects both the guest and employee






24. Walk-In






25. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






26. Also known as the due back - difference returnable - U-owe-me's or the exchange






27. A system that tracks guest room phone charges






28. Bechamel - espagnole - hollandaise - tomato - veloute






29. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






30. From the hours of 3:30 pm to 11:30 pm






31. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






32. Hotels have love-hate relationship






33. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






34. No reservation






35. A specific share or slot of a certain market






36. Used at zoos - keeps special needs of one time visitors and includes local specialties






37. ADR x Occupancy=Rev Par






38. Travel for family and friends - to see new areas






39. Travel for business purposes






40. Rooms available for occupancy may be closed the next day






41. The full rate - without discounts - that one quotes as a room charge.






42. Tourism with a consience






43. Diamond Ratings






44. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






45. Following a worker to learn about his or her job






46. Employees who train employees






47. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






48. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






49. Lowest possible rate - many restrictions






50. From the hours of 11:30 pm to 7:30 am