Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also known as the due back - difference returnable - U-owe-me's or the exchange






2. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






3. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






4. Ecotourism combined with practical matter for policy makers






5. ADR x Occupancy=Rev Par






6. Every connecting room adjoins - but not every adjoining room connects






7. Is mostly related to location and size of the facility






8. Elaborate or artful cuisine - contemporary cuisine






9. Star System






10. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






11. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






12. Used at zoos - keeps special needs of one time visitors and includes local specialties






13. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






14. Prepare a marketing plan for yourself






15. Travel for family and friends - to see new areas






16. American Society of Association Executives






17. Key to indicating a hotels performance - dollar sales/number of rooms rented






18. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






19. A financial plan detailing expected sales volume and sales revenue for a specified period of time






20. Include room and all three meals. Used in Europe






21. Employees who train employees






22. A market share based on each business receiving an equal share of the market






23. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






24. A running inventory that automatically updates itself






25. Guests who leave earlier than expected






26. The market share that a business actually receives






27. Lowest possible rate - many restrictions






28. (cost of drinks/sales of drinks)x100






29. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






30. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






31. Diamond Ratings






32. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






33. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






34. Revenue earned per available room






35. Preferred by most employees. From 7:30 am to 3:30 pm






36. Hotels have love-hate relationship






37. Off-the-street






38. A system that tracks guest room phone charges






39. Represents the leisure travelers and tourists






40. Traveling cross country or abroad for purposes of volunteer work






41. Tourism with a consience






42. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






43. Registered But Not Assigned






44. All Suite hotels






45. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






46. Getting the room at a certain percentage off






47. Requires equal dollar amounts of charge and credits






48. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






49. Specific cultural evens and festivals






50. The airlines