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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
pour/cost percentage
sustainable tourism
Building Cost Room Rate Formula
2. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
Adjusted Room Count
mother sauces
Dual Accounting
3. Employees who train employees
Courts and Reservations
actual market share
Designated trainers
A good way to pursue a position in the hospitality industry
4. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
association rate
Travel Agencies
average guest check
5. Possible to exceed 100% occupancy
ASAE
Day Rate Rooms
Dual Accounting
Day Shift
6. Travel for business purposes
Number of Folios
business travel
Travel Agencies
Merchant Discount Fees
7. Protects both the guest and employee
Compensation in the hospitality industry
sustainable tourism
du jour menu
Americans with Disabilities Act (ADA)
8. Specific cultural evens and festivals
cultural tourism
business travel
Overstays
sustainable tourism
9. A system that tracks guest room phone charges
pour/cost percentage
Building Cost Room Rate Formula
Call Accounting System
Out of Order Rooms (OOO)
10. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Merchant Discount Fees
Job shadowing
Cancellations
11. Standard rate for everyone at a hotel
daily report
haute cuisine
rack rate
corporate rate
12. Tourism with a consience
ecotourism
American Plan
ASAE
Designated trainers
13. Getting the room at a certain percentage off
Day Rate Rooms
ASAE
REV PAR equation
Discounting
14. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
tourist menu
labor cost percentage
AAA
15. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
AAA
Counterfeit Money
Registration Card
Rack Rate
16. A financial plan detailing expected sales volume and sales revenue for a specified period of time
daily report
sales budget
Pick Up Equation
roux
17. Used at zoos - keeps special needs of one time visitors and includes local specialties
Mobil
multiplier effect
perpetual inventory
tourist menu
18. From the hours of 11:30 pm to 7:30 am
Discounting
contribution margin
Adjoining and Connecting Rooms
Graveyard Shift
19. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
catchment area
labor cost percentage
Master Accounts
Swing Shift
20. Include room and all three meals. Used in Europe
catchment area
Extend Stay Hotels are also known as what?
Franchising
American Plan
21. The number of seats filled on a flight
load factor
Late Charges
Guest History Database
haute cuisine
22. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Merchant Discount Fees
Out of Inventory Rooms (OOI)
guest accounting module
Extend Stay Hotels are also known as what?
23. Guest who stay past their scheduled departure time
volunteer tourism
Overstays
night auditor
RevPar
24. 'of the day'-chefs specials
du jour menu
Average Daily Rate
Master Accounts
roux
25. Lowest possible rate - many restrictions
Mobil
Travel Agencies
AARP Rate
pour/cost percentage
26. ADR x Occupancy=Rev Par
NR
REV PAR equation
haute cuisine
Franchising
27. A running inventory that automatically updates itself
business travel
haute cuisine
perpetual inventory
volunteer tourism
28. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
NR
Who did we steal Yield Management from?
Adjoining and Connecting Rooms
29. All Suite hotels
Travel Agencies
fair market share
Extend Stay Hotels are also known as what?
Rack Rate
30. Also known as the due back - difference returnable - U-owe-me's or the exchange
niche
Due Bank
Early Arrivals
Day Shift
31. Star System
Mobil
Inelastic Market
Pick Up Equation
volunteer tourism
32. Revenue earned per available room
Call Accounting System
RevPar
Understay
Out of Inventory Rooms (OOI)
33. Enables passengers to travel from one smaller city to another smaller city
corporate rate
Guest History Database
hub-and-spoke system
American Plan
34. (labor costs/net sales)x100
actual market share
Pick Up Equation
labor cost percentage
Mobil
35. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Travel Agencies
cultural tourism
Guest History Database
daily report
36. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Discounting
Designated trainers
Mobil
37. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Job shadowing
Graveyard Shift
corporate rate
38. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Guest History Database
American Plan
City Ledger
Average Daily Rate
39. Travel for recreation or the promotion and arrangement of such travel
What does RNA stand for?
mother sauces
tourism
du jour menu
40. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
actual market share
corporate rate
tourist menu
41. The individual who verifies and balances guests' accounts
Dual Accounting
NR
night auditor
sustainable tourism
42. The airlines
Merchant Discount Fees
Who did we steal Yield Management from?
mother sauces
Counterfeit Money
43. Travel for family and friends - to see new areas
AAA
leisure travel
weighted average
REV PAR equation
44. Walk-In
Registration Card
WI
City Ledger
Due Bank
45. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Guest History Database
load factor
What does RNA stand for?
Rate Cutting
46. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Average Daily Rate
Building Cost Room Rate Formula
Pick Up Equation
mother sauces
47. American Society of Association Executives
catchment area
ASAE
Early Arrivals
Call Accounting System
48. Guests who cancel on the day of arrival
OS
Cancellations
Average Daily Rate
food cost percentage
49. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
weighted average
Mobil
Late Charges
Merchant Discount Fees
50. Off-the-street
Master Accounts
Rate Cutting
OS
Average Daily Rate