Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Courts consider reservations to be legal contracts






2. Small ones are not even billed; they are erased with an allowance.






3. Travel for business purposes






4. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






5. Possible to exceed 100% occupancy






6. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






7. (labor costs/net sales)x100






8. Lower than corporate rate - used when booking association business






9. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






10. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






11. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






12. All Suite hotels






13. Registered But Not Assigned






14. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






15. Star System






16. Generally repairable within a short amount of time - has a minor problem.






17. Standard rate for everyone at a hotel






18. A financial plan detailing expected sales volume and sales revenue for a specified period of time






19. Off-the-street






20. Lowest possible rate - many restrictions






21. Also known as the due back - difference returnable - U-owe-me's or the exchange






22. Following a worker to learn about his or her job






23. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






24. 10-30% off the rack rate






25. Guest who stay past their scheduled departure time






26. Rooms available for occupancy may be closed the next day






27. The market share that a business actually receives






28. Getting the room at a certain percentage off






29. Ecotourism combined with practical matter for policy makers






30. Travel for recreation or the promotion and arrangement of such travel






31. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






32. Bechamel - espagnole - hollandaise - tomato - veloute






33. Walk-In






34. A specific share or slot of a certain market






35. A report prepared each day to provide essential performance information for a particular property to its management






36. They would rather try the hotel desk than busier retail outlets.






37. Tourism with a consience






38. 'of the day'-chefs specials






39. Key operating figure in menu engineering - determined by subtracting food cost from selling price






40. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






41. Diamond Ratings






42. The individual who verifies and balances guests' accounts






43. Used at zoos - keeps special needs of one time visitors and includes local specialties






44. American Society of Association Executives






45. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






46. Revenue earned per available room






47. Requires equal dollar amounts of charge and credits






48. Guests who leave earlier than expected






49. A system that tracks guest room phone charges






50. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine