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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual who verifies and balances guests' accounts
roux
sustainable tourism
night auditor
Graveyard Shift
2. The average amount each group spends
Out of Inventory Rooms (OOI)
average guest check
load factor
Pick Up Equation
3. All Suite hotels
labor cost percentage
No-shows
Extend Stay Hotels are also known as what?
Master Accounts
4. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Rate Cutting
AAA
Franchising
5. A report prepared each day to provide essential performance information for a particular property to its management
daily report
Out of Order Rooms (OOO)
OS
Day Rate Rooms
6. Protects both the guest and employee
perpetual inventory
Courts and Reservations
Americans with Disabilities Act (ADA)
Job shadowing
7. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Pick Up Equation
labor cost percentage
catchment area
Building Cost Room Rate Formula
8. A cook who supervises food production and who reports to the executive chef; second in command
Call Accounting System
sous chef
Guest History Database
Cancellations
9. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
haute cuisine
Job shadowing
European Plan
10. Every connecting room adjoins - but not every adjoining room connects
Master Accounts
Out of Inventory Rooms (OOI)
Adjoining and Connecting Rooms
Job shadowing
11. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
average guest check
sales budget
Average Daily Rate
12. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Out of Inventory Rooms (OOI)
tourism
Designated trainers
13. A financial plan detailing expected sales volume and sales revenue for a specified period of time
guest accounting module
Out of Inventory Rooms (OOI)
sales budget
OS
14. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
sustainable tourism
City Ledger
European Plan
Pick Up Equation
15. (labor costs/net sales)x100
haute cuisine
perpetual inventory
labor cost percentage
Rate Cutting
16. A running inventory that automatically updates itself
Understay
perpetual inventory
Americans with Disabilities Act (ADA)
Call Accounting System
17. Elaborate or artful cuisine - contemporary cuisine
Early Arrivals
haute cuisine
Late Charges
niche
18. Travel for business purposes
business travel
RevPar
daily report
association rate
19. Guests who leave earlier than expected
Inelastic Market
food cost percentage
Adjusted Room Count
Understay
20. Is mostly related to location and size of the facility
Due Bank
Compensation in the hospitality industry
Late Charges
Day Rate Rooms
21. Specific cultural evens and festivals
Day Rate Rooms
Amenity Creep
Cancellations
cultural tourism
22. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
association rate
du jour menu
rack rate
multiplier effect
23. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
hub-and-spoke system
sous chef
leisure travel
room divisions
24. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
association rate
Designated trainers
catchment area
guest accounting module
25. The number of seats filled on a flight
Overstays
business travel
Registration Card
load factor
26. Small ones are not even billed; they are erased with an allowance.
Average Daily Rate
load factor
Late Charges
multiplier effect
27. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Discounting
Registration Card
Adjusted Room Count
Rack Rate
28. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
niche
American Plan
Due Bank
Rate Cutting
29. Employees who train employees
Franchising
food cost percentage
labor cost percentage
Designated trainers
30. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
labor cost percentage
hub-and-spoke system
Early Arrivals
room divisions
31. Ecotourism combined with practical matter for policy makers
food cost percentage
sustainable tourism
Inelastic Market
Extend Stay Hotels are also known as what?
32. Requires equal dollar amounts of charge and credits
guest accounting module
Dual Accounting
Registration Card
mother sauces
33. Some guests with reservations never arrive at the hotel.
WI
No-shows
American Plan
Elastic Market
34. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Late Charges
Call Accounting System
roux
35. Off-the-street
Number of Folios
OS
No-shows
Adjusted Room Count
36. Courts consider reservations to be legal contracts
Call Accounting System
room divisions
WI
Courts and Reservations
37. A system that tracks guest room phone charges
Elastic Market
Call Accounting System
sous chef
Rack Rate
38. A specific share or slot of a certain market
niche
guest accounting module
Inelastic Market
REV PAR equation
39. Diamond Ratings
Number of Folios
AARP Rate
roux
AAA
40. Prepare a marketing plan for yourself
cultural tourism
Building Cost Room Rate Formula
A good way to pursue a position in the hospitality industry
Out of Inventory Rooms (OOI)
41. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Franchising
Guest History Database
Job shadowing
sous chef
42. Lower than corporate rate - used when booking association business
ecotourism
Dual Accounting
Number of Folios
association rate
43. Travel for family and friends - to see new areas
OS
roux
leisure travel
Understay
44. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
labor cost percentage
Out of Order Rooms (OOO)
Americans with Disabilities Act (ADA)
45. Guests who cancel on the day of arrival
niche
room divisions
Rate Cutting
Cancellations
46. (cost of drinks/sales of drinks)x100
Counterfeit Money
pour/cost percentage
Pick Up Equation
Job shadowing
47. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
REV PAR equation
Discounting
Pick Up Equation
perpetual inventory
48. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
European Plan
Merchant Discount Fees
Building Cost Room Rate Formula
hub-and-spoke system
49. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
corporate rate
volunteer tourism
guest accounting module
Americans with Disabilities Act (ADA)
50. Represents the business travelers
A good way to pursue a position in the hospitality industry
fair market share
Inelastic Market
weighted average
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