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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer
50
questions in
15 minutes
.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is mostly related to location and size of the facility
cultural tourism
Compensation in the hospitality industry
Call Accounting System
WI
2. No reservation
Courts and Reservations
Early Arrivals
du jour menu
NR
3. A financial plan detailing expected sales volume and sales revenue for a specified period of time
RevPar
sales budget
Designated trainers
Guest History Database
4. Enables passengers to travel from one smaller city to another smaller city
Number of Folios
hub-and-spoke system
tourist menu
European Plan
5. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
association rate
AAA
Rate Cutting
sous chef
6. The number of seats filled on a flight
load factor
Day Rate Rooms
WI
Adjoining and Connecting Rooms
7. Possible to exceed 100% occupancy
food cost percentage
Day Rate Rooms
Inelastic Market
catchment area
8. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
labor cost percentage
Designated trainers
Counterfeit Money
9. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
sous chef
Inelastic Market
Call Accounting System
Early Arrivals
10. All Suite hotels
business travel
Franchising
Extend Stay Hotels are also known as what?
Mobil
11. Guests who leave earlier than expected
room divisions
du jour menu
leisure travel
Understay
12. Rooms available for occupancy may be closed the next day
Out of Order Rooms (OOO)
Adjusted Room Count
multiplier effect
sustainable tourism
13. A plan to maximize guest and property safety in the event of a disaster
mother sauces
guest accounting module
Inelastic Market
Catastrophe Plans
14. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
WI
food cost percentage
Building Cost Room Rate Formula
average guest check
15. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
AAA
Extend Stay Hotels are also known as what?
hub-and-spoke system
16. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
perpetual inventory
Merchant Discount Fees
Extend Stay Hotels are also known as what?
Building Cost Room Rate Formula
17. Standard rate for everyone at a hotel
rack rate
average guest check
food cost percentage
Merchant Discount Fees
18. Off-the-street
OS
daily report
AARP Rate
Designated trainers
19. Following a worker to learn about his or her job
Job shadowing
du jour menu
guest accounting module
room divisions
20. Courts consider reservations to be legal contracts
Courts and Reservations
NR
WI
Catastrophe Plans
21. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
leisure travel
average guest check
labor cost percentage
22. A cook who supervises food production and who reports to the executive chef; second in command
Graveyard Shift
sous chef
average guest check
tourism
23. Also known as the due back - difference returnable - U-owe-me's or the exchange
Who did we steal Yield Management from?
association rate
Due Bank
Registration Card
24. Prepare a marketing plan for yourself
Catastrophe Plans
A good way to pursue a position in the hospitality industry
Late Charges
pour/cost percentage
25. Diamond Ratings
daily report
AAA
Average Daily Rate
Master Accounts
26. Lowest possible rate - many restrictions
Designated trainers
AARP Rate
Who did we steal Yield Management from?
Adjoining and Connecting Rooms
27. Registered But Not Assigned
ASAE
du jour menu
NR
What does RNA stand for?
28. (labor costs/net sales)x100
association rate
Adjusted Room Count
Due Bank
labor cost percentage
29. Guest who stay past their scheduled departure time
A good way to pursue a position in the hospitality industry
Overstays
NR
What does RNA stand for?
30. Travel for recreation or the promotion and arrangement of such travel
Call Accounting System
tourism
Extend Stay Hotels are also known as what?
Due Bank
31. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Travel Agencies
Job shadowing
Swing Shift
32. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
labor cost percentage
fair market share
Cancellations
multiplier effect
33. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
tourist menu
Call Accounting System
AAA
34. Lower than corporate rate - used when booking association business
labor cost percentage
No-shows
association rate
Dual Accounting
35. Represents the business travelers
labor cost percentage
fair market share
hub-and-spoke system
Inelastic Market
36. Getting the room at a certain percentage off
Building Cost Room Rate Formula
business travel
rack rate
Discounting
37. Preferred by most employees. From 7:30 am to 3:30 pm
Pick Up Equation
No-shows
Day Shift
What does RNA stand for?
38. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
labor cost percentage
Catastrophe Plans
du jour menu
Number of Folios
39. The average amount each group spends
average guest check
Merchant Discount Fees
business travel
roux
40. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Building Cost Room Rate Formula
Pick Up Equation
haute cuisine
Counterfeit Money
41. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
load factor
food cost percentage
labor cost percentage
REV PAR equation
42. The individual who verifies and balances guests' accounts
night auditor
WI
Adjoining and Connecting Rooms
rack rate
43. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
REV PAR equation
mother sauces
Out of Order Rooms (OOO)
weighted average
44. They would rather try the hotel desk than busier retail outlets.
leisure travel
Extend Stay Hotels are also known as what?
Counterfeit Money
Merchant Discount Fees
45. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
No-shows
Registration Card
Compensation in the hospitality industry
46. A paste for thickening sauces - made from equal parts of fat and flour
WI
roux
Late Charges
Cancellations
47. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
fair market share
Designated trainers
Guest History Database
Early Arrivals
48. Represents the leisure travelers and tourists
Merchant Discount Fees
Elastic Market
Travel Agencies
City Ledger
49. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
average guest check
Guest History Database
Elastic Market
nouvelle cuisine
50. ADR x Occupancy=Rev Par
Rate Cutting
Registration Card
REV PAR equation
Late Charges