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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report prepared each day to provide essential performance information for a particular property to its management
load factor
daily report
Building Cost Room Rate Formula
City Ledger
2. 10-30% off the rack rate
Day Rate Rooms
corporate rate
tourist menu
Rack Rate
3. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Rate Cutting
sales budget
Master Accounts
leisure travel
4. The average amount each group spends
food cost percentage
niche
average guest check
tourism
5. Walk-In
Number of Folios
mother sauces
WI
A good way to pursue a position in the hospitality industry
6. Possible to exceed 100% occupancy
Day Rate Rooms
ecotourism
room divisions
WI
7. Traveling cross country or abroad for purposes of volunteer work
labor cost percentage
Who did we steal Yield Management from?
American Plan
volunteer tourism
8. From the hours of 3:30 pm to 11:30 pm
hub-and-spoke system
Franchising
WI
Swing Shift
9. Courts consider reservations to be legal contracts
NR
Courts and Reservations
Building Cost Room Rate Formula
catchment area
10. A specific share or slot of a certain market
Graveyard Shift
nouvelle cuisine
Call Accounting System
niche
11. 'of the day'-chefs specials
Elastic Market
No-shows
Courts and Reservations
du jour menu
12. Represents the leisure travelers and tourists
Elastic Market
fair market share
WI
leisure travel
13. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
volunteer tourism
fair market share
sales budget
14. All Suite hotels
Extend Stay Hotels are also known as what?
perpetual inventory
fair market share
Building Cost Room Rate Formula
15. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Merchant Discount Fees
Early Arrivals
Day Rate Rooms
Mobil
16. Protects both the guest and employee
Adjoining and Connecting Rooms
Americans with Disabilities Act (ADA)
pour/cost percentage
du jour menu
17. Standard rate for everyone at a hotel
Master Accounts
rack rate
Job shadowing
Designated trainers
18. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Call Accounting System
A good way to pursue a position in the hospitality industry
Master Accounts
Out of Inventory Rooms (OOI)
19. Revenue earned per available room
weighted average
sous chef
RevPar
What does RNA stand for?
20. A market share based on each business receiving an equal share of the market
fair market share
REV PAR equation
Graveyard Shift
guest accounting module
21. Employees who train employees
Designated trainers
roux
Average Daily Rate
ecotourism
22. A system that tracks guest room phone charges
labor cost percentage
Call Accounting System
Counterfeit Money
Cancellations
23. Tourism with a consience
ecotourism
mother sauces
Who did we steal Yield Management from?
daily report
24. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Dual Accounting
What does RNA stand for?
Franchising
European Plan
25. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
haute cuisine
Out of Inventory Rooms (OOI)
Understay
Guest History Database
26. Elaborate or artful cuisine - contemporary cuisine
Mobil
Amenity Creep
tourism
haute cuisine
27. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
labor cost percentage
Master Accounts
mother sauces
Number of Folios
28. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
weighted average
contribution margin
perpetual inventory
29. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
haute cuisine
catchment area
What does RNA stand for?
Discounting
30. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
AAA
average guest check
Guest History Database
31. Star System
Adjusted Room Count
Mobil
average guest check
Day Rate Rooms
32. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
American Plan
AARP Rate
Compensation in the hospitality industry
33. Ecotourism combined with practical matter for policy makers
sustainable tourism
Rate Cutting
multiplier effect
REV PAR equation
34. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
WI
Merchant Discount Fees
Elastic Market
35. They would rather try the hotel desk than busier retail outlets.
mother sauces
sous chef
Swing Shift
Counterfeit Money
36. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
pour/cost percentage
RevPar
Out of Order Rooms (OOO)
37. A running inventory that automatically updates itself
perpetual inventory
OS
average guest check
Due Bank
38. No reservation
association rate
Dual Accounting
NR
Amenity Creep
39. The market share that a business actually receives
Master Accounts
Job shadowing
mother sauces
actual market share
40. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
pour/cost percentage
Due Bank
guest accounting module
Adjoining and Connecting Rooms
41. Following a worker to learn about his or her job
Job shadowing
Amenity Creep
American Plan
sustainable tourism
42. Travel for family and friends - to see new areas
Dual Accounting
Designated trainers
leisure travel
volunteer tourism
43. Specific cultural evens and festivals
Master Accounts
leisure travel
Building Cost Room Rate Formula
cultural tourism
44. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Number of Folios
contribution margin
AARP Rate
Discounting
45. Hotels have love-hate relationship
Catastrophe Plans
tourist menu
Travel Agencies
catchment area
46. Some guests with reservations never arrive at the hotel.
volunteer tourism
No-shows
What does RNA stand for?
RevPar
47. Getting the room at a certain percentage off
Adjusted Room Count
Discounting
No-shows
Cancellations
48. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
tourist menu
Merchant Discount Fees
rack rate
average guest check
49. A paste for thickening sauces - made from equal parts of fat and flour
European Plan
Mobil
roux
perpetual inventory
50. Key to indicating a hotels performance - dollar sales/number of rooms rented
Day Shift
Designated trainers
Average Daily Rate
Early Arrivals