Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Small ones are not even billed; they are erased with an allowance.






2. Star System






3. Key to indicating a hotels performance - dollar sales/number of rooms rented






4. Lower than corporate rate - used when booking association business






5. Lowest possible rate - many restrictions






6. No reservation






7. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






8. A financial plan detailing expected sales volume and sales revenue for a specified period of time






9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






10. Registered But Not Assigned






11. 'of the day'-chefs specials






12. Guests who cancel on the day of arrival






13. The individual who verifies and balances guests' accounts






14. Guest who stay past their scheduled departure time






15. Traveling cross country or abroad for purposes of volunteer work






16. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






17. Used at zoos - keeps special needs of one time visitors and includes local specialties






18. (labor costs/net sales)x100






19. Enables passengers to travel from one smaller city to another smaller city






20. Revenue earned per available room






21. Rooms available for occupancy may be closed the next day






22. Include room and all three meals. Used in Europe






23. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






24. Ecotourism combined with practical matter for policy makers






25. Preferred by most employees. From 7:30 am to 3:30 pm






26. From the hours of 3:30 pm to 11:30 pm






27. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






28. A specific share or slot of a certain market






29. Guests who leave earlier than expected






30. The market share that a business actually receives






31. Requires equal dollar amounts of charge and credits






32. The airlines






33. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






34. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






35. The average amount each group spends






36. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






37. Standard rate for everyone at a hotel






38. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






39. Represents the business travelers






40. They would rather try the hotel desk than busier retail outlets.






41. Prepare a marketing plan for yourself






42. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






43. A cook who supervises food production and who reports to the executive chef; second in command






44. 10-30% off the rack rate






45. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






46. Off-the-street






47. The number of seats filled on a flight






48. A running inventory that automatically updates itself






49. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






50. From the hours of 11:30 pm to 7:30 am