Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






2. Protects both the guest and employee






3. Walk-In






4. A financial plan detailing expected sales volume and sales revenue for a specified period of time






5. The individual who verifies and balances guests' accounts






6. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






7. Ecotourism combined with practical matter for policy makers






8. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






9. A running inventory that automatically updates itself






10. Off-the-street






11. American Society of Association Executives






12. Travel for business purposes






13. From the hours of 11:30 pm to 7:30 am






14. A specific share or slot of a certain market






15. Following a worker to learn about his or her job






16. Guests who cancel on the day of arrival






17. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






18. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






19. Preferred by most employees. From 7:30 am to 3:30 pm






20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






21. Bechamel - espagnole - hollandaise - tomato - veloute






22. (cost of drinks/sales of drinks)x100






23. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






24. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






25. Registered But Not Assigned






26. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






27. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






28. Guests who leave earlier than expected






29. Prepare a marketing plan for yourself






30. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






31. A market share based on each business receiving an equal share of the market






32. Guest who stay past their scheduled departure time






33. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






34. A paste for thickening sauces - made from equal parts of fat and flour






35. Lower than corporate rate - used when booking association business






36. (labor costs/net sales)x100






37. Every connecting room adjoins - but not every adjoining room connects






38. Star System






39. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






40. Hotels have love-hate relationship






41. Getting the room at a certain percentage off






42. Standard rate for everyone at a hotel






43. All Suite hotels






44. No reservation






45. Travel for family and friends - to see new areas






46. Key to indicating a hotels performance - dollar sales/number of rooms rented






47. Enables passengers to travel from one smaller city to another smaller city






48. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






49. Courts consider reservations to be legal contracts






50. Also known as the due back - difference returnable - U-owe-me's or the exchange