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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key operating figure in menu engineering - determined by subtracting food cost from selling price
business travel
REV PAR equation
contribution margin
WI
2. Small ones are not even billed; they are erased with an allowance.
OS
Extend Stay Hotels are also known as what?
Rate Cutting
Late Charges
3. Also known as the due back - difference returnable - U-owe-me's or the exchange
What does RNA stand for?
REV PAR equation
Courts and Reservations
Due Bank
4. Getting the room at a certain percentage off
Elastic Market
AAA
REV PAR equation
Discounting
5. A paste for thickening sauces - made from equal parts of fat and flour
mother sauces
Amenity Creep
weighted average
roux
6. Diamond Ratings
WI
AAA
Who did we steal Yield Management from?
Courts and Reservations
7. Requires equal dollar amounts of charge and credits
Designated trainers
Dual Accounting
AARP Rate
labor cost percentage
8. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Understay
Graveyard Shift
sustainable tourism
9. Every connecting room adjoins - but not every adjoining room connects
multiplier effect
Adjoining and Connecting Rooms
Cancellations
What does RNA stand for?
10. A running inventory that automatically updates itself
Extend Stay Hotels are also known as what?
perpetual inventory
NR
haute cuisine
11. The average amount each group spends
average guest check
tourism
multiplier effect
Late Charges
12. Employees who train employees
Rate Cutting
Designated trainers
Courts and Reservations
Who did we steal Yield Management from?
13. A report prepared each day to provide essential performance information for a particular property to its management
daily report
labor cost percentage
NR
contribution margin
14. Travel for business purposes
business travel
Pick Up Equation
leisure travel
Mobil
15. Star System
OS
nouvelle cuisine
No-shows
Mobil
16. A system that tracks guest room phone charges
OS
Call Accounting System
pour/cost percentage
Early Arrivals
17. (labor costs/net sales)x100
Master Accounts
Adjusted Room Count
Who did we steal Yield Management from?
labor cost percentage
18. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
corporate rate
nouvelle cuisine
Mobil
Pick Up Equation
19. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
No-shows
Elastic Market
Guest History Database
20. Ecotourism combined with practical matter for policy makers
Early Arrivals
OS
Who did we steal Yield Management from?
sustainable tourism
21. ADR x Occupancy=Rev Par
AARP Rate
Call Accounting System
REV PAR equation
pour/cost percentage
22. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Compensation in the hospitality industry
Number of Folios
Understay
weighted average
23. Traveling cross country or abroad for purposes of volunteer work
du jour menu
Americans with Disabilities Act (ADA)
leisure travel
volunteer tourism
24. Hotels have love-hate relationship
Travel Agencies
Swing Shift
Call Accounting System
Americans with Disabilities Act (ADA)
25. The number of seats filled on a flight
Catastrophe Plans
load factor
Rate Cutting
WI
26. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Master Accounts
Mobil
load factor
27. Preferred by most employees. From 7:30 am to 3:30 pm
No-shows
labor cost percentage
Day Shift
rack rate
28. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
tourism
multiplier effect
Inelastic Market
labor cost percentage
29. Generally repairable within a short amount of time - has a minor problem.
association rate
Out of Order Rooms (OOO)
perpetual inventory
Master Accounts
30. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
multiplier effect
Master Accounts
perpetual inventory
31. A specific share or slot of a certain market
Americans with Disabilities Act (ADA)
average guest check
niche
Amenity Creep
32. No reservation
guest accounting module
load factor
NR
Late Charges
33. Lowest possible rate - many restrictions
mother sauces
AARP Rate
Compensation in the hospitality industry
Early Arrivals
34. The individual who verifies and balances guests' accounts
American Plan
night auditor
RevPar
Rate Cutting
35. 10-30% off the rack rate
tourist menu
Registration Card
multiplier effect
corporate rate
36. Some guests with reservations never arrive at the hotel.
No-shows
Out of Order Rooms (OOO)
cultural tourism
Mobil
37. The market share that a business actually receives
contribution margin
actual market share
American Plan
Graveyard Shift
38. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
American Plan
volunteer tourism
contribution margin
Master Accounts
39. Specific cultural evens and festivals
sous chef
fair market share
cultural tourism
Counterfeit Money
40. Standard rate for everyone at a hotel
European Plan
volunteer tourism
AARP Rate
rack rate
41. They would rather try the hotel desk than busier retail outlets.
Adjusted Room Count
Counterfeit Money
sales budget
room divisions
42. Travel for recreation or the promotion and arrangement of such travel
tourism
Due Bank
NR
fair market share
43. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
catchment area
ecotourism
labor cost percentage
44. Represents the leisure travelers and tourists
daily report
Who did we steal Yield Management from?
Elastic Market
leisure travel
45. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Compensation in the hospitality industry
Number of Folios
RevPar
46. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Franchising
du jour menu
Due Bank
Early Arrivals
47. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
nouvelle cuisine
Adjusted Room Count
du jour menu
food cost percentage
48. Lower than corporate rate - used when booking association business
association rate
Americans with Disabilities Act (ADA)
Overstays
Counterfeit Money
49. Possible to exceed 100% occupancy
volunteer tourism
mother sauces
Day Rate Rooms
labor cost percentage
50. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
catchment area
RevPar
daily report