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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Preferred by most employees. From 7:30 am to 3:30 pm
Dual Accounting
Day Shift
average guest check
Master Accounts
2. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Americans with Disabilities Act (ADA)
Rack Rate
catchment area
Registration Card
3. Standard rate for everyone at a hotel
Travel Agencies
roux
rack rate
City Ledger
4. Ecotourism combined with practical matter for policy makers
NR
sustainable tourism
City Ledger
contribution margin
5. A paste for thickening sauces - made from equal parts of fat and flour
contribution margin
roux
Courts and Reservations
du jour menu
6. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
REV PAR equation
Number of Folios
daily report
rack rate
7. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
perpetual inventory
Early Arrivals
association rate
8. Specific cultural evens and festivals
Travel Agencies
cultural tourism
Number of Folios
Understay
9. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
haute cuisine
Travel Agencies
A good way to pursue a position in the hospitality industry
Franchising
10. Travel for family and friends - to see new areas
load factor
AAA
leisure travel
Day Rate Rooms
11. Represents the business travelers
Inelastic Market
labor cost percentage
contribution margin
AARP Rate
12. They would rather try the hotel desk than busier retail outlets.
room divisions
Graveyard Shift
Counterfeit Money
hub-and-spoke system
13. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
WI
weighted average
roux
daily report
14. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
niche
labor cost percentage
pour/cost percentage
Adjoining and Connecting Rooms
15. The individual who verifies and balances guests' accounts
haute cuisine
niche
night auditor
sous chef
16. All Suite hotels
pour/cost percentage
Extend Stay Hotels are also known as what?
guest accounting module
AAA
17. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Call Accounting System
business travel
volunteer tourism
18. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
volunteer tourism
ecotourism
European Plan
Courts and Reservations
19. Requires equal dollar amounts of charge and credits
ASAE
Dual Accounting
Late Charges
Mobil
20. Travel for recreation or the promotion and arrangement of such travel
Job shadowing
Catastrophe Plans
European Plan
tourism
21. A running inventory that automatically updates itself
perpetual inventory
City Ledger
ecotourism
sous chef
22. Key to indicating a hotels performance - dollar sales/number of rooms rented
Out of Order Rooms (OOO)
Designated trainers
WI
Average Daily Rate
23. American Society of Association Executives
fair market share
Swing Shift
ASAE
Rate Cutting
24. (labor costs/net sales)x100
sustainable tourism
labor cost percentage
Extend Stay Hotels are also known as what?
Courts and Reservations
25. A system that tracks guest room phone charges
Franchising
Rate Cutting
European Plan
Call Accounting System
26. No reservation
NR
Early Arrivals
Elastic Market
tourism
27. Walk-In
Registration Card
NR
WI
Day Shift
28. The market share that a business actually receives
catchment area
actual market share
Day Shift
load factor
29. Registered But Not Assigned
AARP Rate
mother sauces
What does RNA stand for?
Franchising
30. A report prepared each day to provide essential performance information for a particular property to its management
rack rate
Graveyard Shift
daily report
Day Shift
31. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
association rate
Master Accounts
Out of Order Rooms (OOO)
32. Possible to exceed 100% occupancy
Day Rate Rooms
Franchising
guest accounting module
Call Accounting System
33. Travel for business purposes
sales budget
business travel
Day Shift
Pick Up Equation
34. Revenue earned per available room
Adjoining and Connecting Rooms
nouvelle cuisine
RevPar
AARP Rate
35. Tourism with a consience
ASAE
Rate Cutting
ecotourism
leisure travel
36. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
RevPar
Rate Cutting
Adjoining and Connecting Rooms
AARP Rate
37. ADR x Occupancy=Rev Par
REV PAR equation
What does RNA stand for?
Discounting
Out of Order Rooms (OOO)
38. Some guests with reservations never arrive at the hotel.
No-shows
Courts and Reservations
Late Charges
Rack Rate
39. Off-the-street
OS
roux
corporate rate
hub-and-spoke system
40. A market share based on each business receiving an equal share of the market
fair market share
Out of Order Rooms (OOO)
Adjusted Room Count
Americans with Disabilities Act (ADA)
41. A financial plan detailing expected sales volume and sales revenue for a specified period of time
hub-and-spoke system
Cancellations
Guest History Database
sales budget
42. The average amount each group spends
catchment area
average guest check
Call Accounting System
perpetual inventory
43. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Who did we steal Yield Management from?
City Ledger
Due Bank
catchment area
44. Guest who stay past their scheduled departure time
Understay
Overstays
Building Cost Room Rate Formula
Swing Shift
45. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
hub-and-spoke system
Out of Order Rooms (OOO)
RevPar
46. Include room and all three meals. Used in Europe
food cost percentage
American Plan
Master Accounts
Number of Folios
47. Used at zoos - keeps special needs of one time visitors and includes local specialties
pour/cost percentage
daily report
Franchising
tourist menu
48. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
labor cost percentage
Master Accounts
perpetual inventory
Inelastic Market
49. Represents the leisure travelers and tourists
City Ledger
Adjoining and Connecting Rooms
Day Shift
Elastic Market
50. Following a worker to learn about his or her job
Call Accounting System
Who did we steal Yield Management from?
Graveyard Shift
Job shadowing