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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A market share based on each business receiving an equal share of the market
Cancellations
ASAE
Swing Shift
fair market share
2. Guest who stay past their scheduled departure time
weighted average
Who did we steal Yield Management from?
Overstays
load factor
3. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
WI
Designated trainers
Franchising
Early Arrivals
4. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Swing Shift
Franchising
labor cost percentage
Registration Card
5. A running inventory that automatically updates itself
Overstays
perpetual inventory
night auditor
Americans with Disabilities Act (ADA)
6. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
fair market share
Building Cost Room Rate Formula
ASAE
WI
7. Represents the leisure travelers and tourists
Elastic Market
Rate Cutting
Merchant Discount Fees
Cancellations
8. (labor costs/net sales)x100
roux
labor cost percentage
American Plan
multiplier effect
9. Registered But Not Assigned
Counterfeit Money
What does RNA stand for?
AARP Rate
corporate rate
10. All Suite hotels
AAA
Registration Card
rack rate
Extend Stay Hotels are also known as what?
11. Diamond Ratings
food cost percentage
Master Accounts
AAA
fair market share
12. Represents the business travelers
Inelastic Market
Merchant Discount Fees
City Ledger
Compensation in the hospitality industry
13. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Early Arrivals
Pick Up Equation
Overstays
cultural tourism
14. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Cancellations
Early Arrivals
contribution margin
du jour menu
15. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Building Cost Room Rate Formula
City Ledger
daily report
Average Daily Rate
16. Prepare a marketing plan for yourself
ASAE
contribution margin
A good way to pursue a position in the hospitality industry
food cost percentage
17. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Average Daily Rate
business travel
Elastic Market
European Plan
18. They would rather try the hotel desk than busier retail outlets.
Master Accounts
corporate rate
guest accounting module
Counterfeit Money
19. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
No-shows
Due Bank
Merchant Discount Fees
Cancellations
20. Bechamel - espagnole - hollandaise - tomato - veloute
ecotourism
mother sauces
American Plan
average guest check
21. Following a worker to learn about his or her job
REV PAR equation
Average Daily Rate
Job shadowing
load factor
22. Walk-In
ecotourism
average guest check
niche
WI
23. Travel for business purposes
tourist menu
Understay
business travel
leisure travel
24. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Master Accounts
room divisions
Due Bank
Pick Up Equation
25. Ecotourism combined with practical matter for policy makers
sustainable tourism
ASAE
Designated trainers
Adjoining and Connecting Rooms
26. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
daily report
Graveyard Shift
Rate Cutting
guest accounting module
27. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Day Rate Rooms
Compensation in the hospitality industry
food cost percentage
OS
28. Tourism with a consience
catchment area
AARP Rate
ecotourism
roux
29. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
corporate rate
Swing Shift
Number of Folios
30. Used at zoos - keeps special needs of one time visitors and includes local specialties
Amenity Creep
haute cuisine
Counterfeit Money
tourist menu
31. Standard rate for everyone at a hotel
mother sauces
RevPar
rack rate
NR
32. Also known as the due back - difference returnable - U-owe-me's or the exchange
room divisions
Due Bank
City Ledger
A good way to pursue a position in the hospitality industry
33. (cost of drinks/sales of drinks)x100
Guest History Database
pour/cost percentage
Counterfeit Money
Pick Up Equation
34. Courts consider reservations to be legal contracts
Travel Agencies
Courts and Reservations
A good way to pursue a position in the hospitality industry
Pick Up Equation
35. Getting the room at a certain percentage off
Adjoining and Connecting Rooms
Discounting
NR
Average Daily Rate
36. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Swing Shift
catchment area
RevPar
Rate Cutting
37. A cook who supervises food production and who reports to the executive chef; second in command
mother sauces
labor cost percentage
sous chef
haute cuisine
38. Some guests with reservations never arrive at the hotel.
No-shows
Pick Up Equation
Travel Agencies
NR
39. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Extend Stay Hotels are also known as what?
leisure travel
weighted average
40. Include room and all three meals. Used in Europe
American Plan
Swing Shift
leisure travel
What does RNA stand for?
41. 'of the day'-chefs specials
du jour menu
association rate
RevPar
tourism
42. A plan to maximize guest and property safety in the event of a disaster
Travel Agencies
Catastrophe Plans
labor cost percentage
night auditor
43. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Elastic Market
load factor
perpetual inventory
Number of Folios
44. A system that tracks guest room phone charges
Elastic Market
multiplier effect
Call Accounting System
Dual Accounting
45. Traveling cross country or abroad for purposes of volunteer work
guest accounting module
Adjusted Room Count
load factor
volunteer tourism
46. The full rate - without discounts - that one quotes as a room charge.
Franchising
Rack Rate
cultural tourism
Amenity Creep
47. Star System
No-shows
Courts and Reservations
Mobil
nouvelle cuisine
48. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
contribution margin
Amenity Creep
Inelastic Market
business travel
49. The airlines
Due Bank
association rate
average guest check
Who did we steal Yield Management from?
50. Elaborate or artful cuisine - contemporary cuisine
labor cost percentage
Adjusted Room Count
niche
haute cuisine