Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. From the hours of 11:30 pm to 7:30 am






2. Travel for recreation or the promotion and arrangement of such travel






3. Lower than corporate rate - used when booking association business






4. Specific cultural evens and festivals






5. Standard rate for everyone at a hotel






6. Walk-In






7. From the hours of 3:30 pm to 11:30 pm






8. The full rate - without discounts - that one quotes as a room charge.






9. Key to indicating a hotels performance - dollar sales/number of rooms rented






10. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






11. ADR x Occupancy=Rev Par






12. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






13. Include room and all three meals. Used in Europe






14. No reservation






15. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






16. A market share based on each business receiving an equal share of the market






17. Rooms available for occupancy may be closed the next day






18. Following a worker to learn about his or her job






19. Also known as the due back - difference returnable - U-owe-me's or the exchange






20. Represents the business travelers






21. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






22. Guest who stay past their scheduled departure time






23. A running inventory that automatically updates itself






24. Travel for business purposes






25. Generally repairable within a short amount of time - has a minor problem.






26. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






27. Bechamel - espagnole - hollandaise - tomato - veloute






28. (labor costs/net sales)x100






29. Lowest possible rate - many restrictions






30. A plan to maximize guest and property safety in the event of a disaster






31. Small ones are not even billed; they are erased with an allowance.






32. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






33. The individual who verifies and balances guests' accounts






34. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






35. Some guests with reservations never arrive at the hotel.






36. Is mostly related to location and size of the facility






37. Represents the leisure travelers and tourists






38. Courts consider reservations to be legal contracts






39. A specific share or slot of a certain market






40. 'of the day'-chefs specials






41. Off-the-street






42. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






43. The average amount each group spends






44. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






45. Guests who cancel on the day of arrival






46. The market share that a business actually receives






47. Key operating figure in menu engineering - determined by subtracting food cost from selling price






48. A system that tracks guest room phone charges






49. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






50. Hotels have love-hate relationship