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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (labor costs/net sales)x100
haute cuisine
labor cost percentage
REV PAR equation
Master Accounts
2. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
OS
Building Cost Room Rate Formula
association rate
Due Bank
3. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Adjoining and Connecting Rooms
cultural tourism
Understay
Guest History Database
4. Requires equal dollar amounts of charge and credits
Courts and Reservations
Counterfeit Money
load factor
Dual Accounting
5. Off-the-street
OS
AARP Rate
Travel Agencies
cultural tourism
6. Walk-In
Travel Agencies
WI
NR
Elastic Market
7. No reservation
NR
Compensation in the hospitality industry
REV PAR equation
sustainable tourism
8. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
average guest check
labor cost percentage
Job shadowing
weighted average
9. A market share based on each business receiving an equal share of the market
sous chef
Adjoining and Connecting Rooms
Call Accounting System
fair market share
10. A report prepared each day to provide essential performance information for a particular property to its management
Adjoining and Connecting Rooms
Mobil
daily report
Franchising
11. Every connecting room adjoins - but not every adjoining room connects
Pick Up Equation
Elastic Market
Adjoining and Connecting Rooms
Who did we steal Yield Management from?
12. They would rather try the hotel desk than busier retail outlets.
ASAE
Counterfeit Money
AAA
tourism
13. Include room and all three meals. Used in Europe
Cancellations
American Plan
REV PAR equation
Americans with Disabilities Act (ADA)
14. 'of the day'-chefs specials
du jour menu
catchment area
Pick Up Equation
Early Arrivals
15. Tourism with a consience
Elastic Market
night auditor
American Plan
ecotourism
16. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
ASAE
City Ledger
labor cost percentage
17. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
pour/cost percentage
perpetual inventory
Understay
18. Rooms available for occupancy may be closed the next day
Courts and Reservations
Adjusted Room Count
Building Cost Room Rate Formula
contribution margin
19. The average amount each group spends
tourist menu
American Plan
Late Charges
average guest check
20. Diamond Ratings
Swing Shift
Rack Rate
AARP Rate
AAA
21. Protects both the guest and employee
Job shadowing
Late Charges
Inelastic Market
Americans with Disabilities Act (ADA)
22. From the hours of 3:30 pm to 11:30 pm
actual market share
Swing Shift
No-shows
sales budget
23. Enables passengers to travel from one smaller city to another smaller city
Counterfeit Money
Catastrophe Plans
sales budget
hub-and-spoke system
24. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
No-shows
cultural tourism
nouvelle cuisine
labor cost percentage
25. The individual who verifies and balances guests' accounts
Travel Agencies
Americans with Disabilities Act (ADA)
A good way to pursue a position in the hospitality industry
night auditor
26. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Courts and Reservations
actual market share
Discounting
27. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Late Charges
Call Accounting System
cultural tourism
Amenity Creep
28. Represents the business travelers
Compensation in the hospitality industry
volunteer tourism
mother sauces
Inelastic Market
29. The market share that a business actually receives
ASAE
Call Accounting System
actual market share
Due Bank
30. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
food cost percentage
Late Charges
Elastic Market
Early Arrivals
31. Ecotourism combined with practical matter for policy makers
perpetual inventory
sustainable tourism
Building Cost Room Rate Formula
Registration Card
32. A financial plan detailing expected sales volume and sales revenue for a specified period of time
No-shows
Out of Order Rooms (OOO)
Registration Card
sales budget
33. 10-30% off the rack rate
Out of Inventory Rooms (OOI)
European Plan
Day Shift
corporate rate
34. Lower than corporate rate - used when booking association business
What does RNA stand for?
Courts and Reservations
contribution margin
association rate
35. Small ones are not even billed; they are erased with an allowance.
AAA
ecotourism
Late Charges
Adjusted Room Count
36. All Suite hotels
Extend Stay Hotels are also known as what?
Americans with Disabilities Act (ADA)
Inelastic Market
Travel Agencies
37. The number of seats filled on a flight
What does RNA stand for?
volunteer tourism
Late Charges
load factor
38. (cost of drinks/sales of drinks)x100
American Plan
pour/cost percentage
night auditor
food cost percentage
39. Revenue earned per available room
sustainable tourism
pour/cost percentage
rack rate
RevPar
40. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
OS
A good way to pursue a position in the hospitality industry
Number of Folios
41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
corporate rate
Travel Agencies
Discounting
European Plan
42. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Registration Card
contribution margin
Franchising
REV PAR equation
43. A specific share or slot of a certain market
niche
NR
Merchant Discount Fees
Average Daily Rate
44. Is mostly related to location and size of the facility
Compensation in the hospitality industry
fair market share
Master Accounts
Elastic Market
45. The airlines
haute cuisine
sous chef
Who did we steal Yield Management from?
Adjoining and Connecting Rooms
46. Courts consider reservations to be legal contracts
City Ledger
Courts and Reservations
food cost percentage
REV PAR equation
47. A system that tracks guest room phone charges
Registration Card
City Ledger
Call Accounting System
daily report
48. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Out of Order Rooms (OOO)
food cost percentage
Master Accounts
Mobil
49. Possible to exceed 100% occupancy
Extend Stay Hotels are also known as what?
Day Rate Rooms
Rack Rate
Day Shift
50. American Society of Association Executives
ASAE
Out of Order Rooms (OOO)
Compensation in the hospitality industry
City Ledger
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