Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






2. Enables passengers to travel from one smaller city to another smaller city






3. Revenue earned per available room






4. 'of the day'-chefs specials






5. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






6. Registered But Not Assigned






7. Travel for business purposes






8. Diamond Ratings






9. Also known as the due back - difference returnable - U-owe-me's or the exchange






10. Off-the-street






11. (labor costs/net sales)x100






12. The number of seats filled on a flight






13. No reservation






14. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






15. ADR x Occupancy=Rev Par






16. Following a worker to learn about his or her job






17. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






18. A specific share or slot of a certain market






19. Getting the room at a certain percentage off






20. A cook who supervises food production and who reports to the executive chef; second in command






21. Walk-In






22. Elaborate or artful cuisine - contemporary cuisine






23. Travel for recreation or the promotion and arrangement of such travel






24. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






25. Generally repairable within a short amount of time - has a minor problem.






26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






27. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






28. The full rate - without discounts - that one quotes as a room charge.






29. From the hours of 11:30 pm to 7:30 am






30. A paste for thickening sauces - made from equal parts of fat and flour






31. Key to indicating a hotels performance - dollar sales/number of rooms rented






32. A system that tracks guest room phone charges






33. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






34. A market share based on each business receiving an equal share of the market






35. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






36. Lower than corporate rate - used when booking association business






37. Every connecting room adjoins - but not every adjoining room connects






38. From the hours of 3:30 pm to 11:30 pm






39. A report prepared each day to provide essential performance information for a particular property to its management






40. Protects both the guest and employee






41. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






42. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






43. Prepare a marketing plan for yourself






44. Travel for family and friends - to see new areas






45. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






46. The individual who verifies and balances guests' accounts






47. They would rather try the hotel desk than busier retail outlets.






48. Small ones are not even billed; they are erased with an allowance.






49. A financial plan detailing expected sales volume and sales revenue for a specified period of time






50. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.