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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
AAA
Dual Accounting
Pick Up Equation
Early Arrivals
2. Employees who train employees
Due Bank
Designated trainers
association rate
Adjusted Room Count
3. American Society of Association Executives
guest accounting module
actual market share
Mobil
ASAE
4. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Amenity Creep
multiplier effect
Out of Order Rooms (OOO)
5. Standard rate for everyone at a hotel
Courts and Reservations
tourism
rack rate
food cost percentage
6. Tourism with a consience
Late Charges
AAA
weighted average
ecotourism
7. All Suite hotels
nouvelle cuisine
Cancellations
Extend Stay Hotels are also known as what?
Adjoining and Connecting Rooms
8. Ecotourism combined with practical matter for policy makers
European Plan
sustainable tourism
AARP Rate
ASAE
9. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
OS
Number of Folios
Overstays
ASAE
10. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
food cost percentage
Late Charges
Elastic Market
11. The market share that a business actually receives
Building Cost Room Rate Formula
association rate
actual market share
mother sauces
12. Include room and all three meals. Used in Europe
American Plan
corporate rate
labor cost percentage
Day Shift
13. The full rate - without discounts - that one quotes as a room charge.
sales budget
Rack Rate
Out of Order Rooms (OOO)
tourist menu
14. Enables passengers to travel from one smaller city to another smaller city
multiplier effect
OS
Discounting
hub-and-spoke system
15. Guest who stay past their scheduled departure time
Courts and Reservations
weighted average
Overstays
volunteer tourism
16. No reservation
City Ledger
business travel
food cost percentage
NR
17. Walk-In
WI
A good way to pursue a position in the hospitality industry
AARP Rate
cultural tourism
18. (cost of drinks/sales of drinks)x100
City Ledger
niche
Average Daily Rate
pour/cost percentage
19. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
haute cuisine
niche
weighted average
Amenity Creep
20. Hotels have love-hate relationship
Early Arrivals
Travel Agencies
Cancellations
sous chef
21. Some guests with reservations never arrive at the hotel.
REV PAR equation
Designated trainers
No-shows
daily report
22. Represents the leisure travelers and tourists
Guest History Database
actual market share
Elastic Market
Job shadowing
23. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Merchant Discount Fees
Discounting
contribution margin
du jour menu
24. Revenue earned per available room
guest accounting module
RevPar
Merchant Discount Fees
labor cost percentage
25. A paste for thickening sauces - made from equal parts of fat and flour
roux
City Ledger
Adjoining and Connecting Rooms
food cost percentage
26. Star System
sous chef
Mobil
ecotourism
Compensation in the hospitality industry
27. Key to indicating a hotels performance - dollar sales/number of rooms rented
AARP Rate
REV PAR equation
Average Daily Rate
Elastic Market
28. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
food cost percentage
Building Cost Room Rate Formula
tourist menu
Graveyard Shift
29. The individual who verifies and balances guests' accounts
night auditor
Americans with Disabilities Act (ADA)
Compensation in the hospitality industry
Adjoining and Connecting Rooms
30. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
fair market share
Merchant Discount Fees
business travel
31. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
corporate rate
Americans with Disabilities Act (ADA)
European Plan
32. Requires equal dollar amounts of charge and credits
Who did we steal Yield Management from?
nouvelle cuisine
Dual Accounting
actual market share
33. Elaborate or artful cuisine - contemporary cuisine
niche
food cost percentage
haute cuisine
WI
34. Lower than corporate rate - used when booking association business
association rate
Mobil
Courts and Reservations
No-shows
35. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
niche
leisure travel
rack rate
36. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Early Arrivals
hub-and-spoke system
Registration Card
actual market share
37. Lowest possible rate - many restrictions
WI
AARP Rate
Compensation in the hospitality industry
Number of Folios
38. Also known as the due back - difference returnable - U-owe-me's or the exchange
mother sauces
Due Bank
Late Charges
NR
39. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Catastrophe Plans
nouvelle cuisine
sales budget
RevPar
40. Travel for family and friends - to see new areas
Counterfeit Money
guest accounting module
weighted average
leisure travel
41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
weighted average
European Plan
Cancellations
Rack Rate
42. Generally repairable within a short amount of time - has a minor problem.
AAA
Out of Order Rooms (OOO)
Graveyard Shift
tourism
43. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Travel Agencies
food cost percentage
Late Charges
Guest History Database
44. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Guest History Database
tourism
Franchising
Americans with Disabilities Act (ADA)
45. Guests who leave earlier than expected
Understay
Number of Folios
RevPar
room divisions
46. 10-30% off the rack rate
corporate rate
Average Daily Rate
Discounting
Travel Agencies
47. A report prepared each day to provide essential performance information for a particular property to its management
food cost percentage
daily report
Inelastic Market
Average Daily Rate
48. A running inventory that automatically updates itself
Master Accounts
perpetual inventory
hub-and-spoke system
What does RNA stand for?
49. Following a worker to learn about his or her job
volunteer tourism
Job shadowing
Compensation in the hospitality industry
Out of Order Rooms (OOO)
50. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Day Rate Rooms
Early Arrivals
rack rate
Master Accounts