Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for recreation or the promotion and arrangement of such travel






2. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






3. Lower than corporate rate - used when booking association business






4. Key operating figure in menu engineering - determined by subtracting food cost from selling price






5. Guest who stay past their scheduled departure time






6. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






7. Elaborate or artful cuisine - contemporary cuisine






8. Employees who train employees






9. Every connecting room adjoins - but not every adjoining room connects






10. Courts consider reservations to be legal contracts






11. Traveling cross country or abroad for purposes of volunteer work






12. All Suite hotels






13. Is mostly related to location and size of the facility






14. Guests who leave earlier than expected






15. Enables passengers to travel from one smaller city to another smaller city






16. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






17. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






18. Lowest possible rate - many restrictions






19. Following a worker to learn about his or her job






20. Star System






21. Revenue earned per available room






22. The number of seats filled on a flight






23. Bechamel - espagnole - hollandaise - tomato - veloute






24. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






25. Specific cultural evens and festivals






26. A running inventory that automatically updates itself






27. Getting the room at a certain percentage off






28. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






29. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






30. Diamond Ratings






31. A report prepared each day to provide essential performance information for a particular property to its management






32. Also known as the due back - difference returnable - U-owe-me's or the exchange






33. Protects both the guest and employee






34. A plan to maximize guest and property safety in the event of a disaster






35. Standard rate for everyone at a hotel






36. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






37. Generally repairable within a short amount of time - has a minor problem.






38. A market share based on each business receiving an equal share of the market






39. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






40. Used at zoos - keeps special needs of one time visitors and includes local specialties






41. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






42. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






43. Represents the business travelers






44. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






45. The airlines






46. Prepare a marketing plan for yourself






47. Small ones are not even billed; they are erased with an allowance.






48. Walk-In






49. From the hours of 3:30 pm to 11:30 pm






50. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.