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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Franchising
hub-and-spoke system
Merchant Discount Fees
guest accounting module
2. Some guests with reservations never arrive at the hotel.
Master Accounts
actual market share
No-shows
European Plan
3. Guest who stay past their scheduled departure time
labor cost percentage
Overstays
OS
night auditor
4. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Counterfeit Money
food cost percentage
pour/cost percentage
sous chef
5. Diamond Ratings
AAA
perpetual inventory
Inelastic Market
Due Bank
6. The individual who verifies and balances guests' accounts
leisure travel
haute cuisine
night auditor
room divisions
7. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
NR
perpetual inventory
labor cost percentage
catchment area
8. Rooms available for occupancy may be closed the next day
association rate
Adjusted Room Count
Mobil
Elastic Market
9. The full rate - without discounts - that one quotes as a room charge.
food cost percentage
Rack Rate
European Plan
Who did we steal Yield Management from?
10. Tourism with a consience
ecotourism
Graveyard Shift
NR
night auditor
11. Every connecting room adjoins - but not every adjoining room connects
Call Accounting System
Adjoining and Connecting Rooms
Day Rate Rooms
niche
12. Generally repairable within a short amount of time - has a minor problem.
sous chef
Out of Order Rooms (OOO)
Inelastic Market
tourism
13. Requires equal dollar amounts of charge and credits
haute cuisine
Travel Agencies
Dual Accounting
Cancellations
14. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Adjoining and Connecting Rooms
rack rate
Building Cost Room Rate Formula
15. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
du jour menu
nouvelle cuisine
Mobil
corporate rate
16. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
AARP Rate
corporate rate
Guest History Database
Master Accounts
17. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
room divisions
Number of Folios
du jour menu
average guest check
18. Registered But Not Assigned
Guest History Database
What does RNA stand for?
corporate rate
Late Charges
19. Off-the-street
OS
Compensation in the hospitality industry
REV PAR equation
leisure travel
20. Is mostly related to location and size of the facility
association rate
Registration Card
load factor
Compensation in the hospitality industry
21. Employees who train employees
Designated trainers
corporate rate
rack rate
Out of Inventory Rooms (OOI)
22. A cook who supervises food production and who reports to the executive chef; second in command
Master Accounts
Amenity Creep
sous chef
night auditor
23. Standard rate for everyone at a hotel
rack rate
City Ledger
nouvelle cuisine
No-shows
24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Amenity Creep
Early Arrivals
Out of Order Rooms (OOO)
mother sauces
25. A running inventory that automatically updates itself
perpetual inventory
Job shadowing
Guest History Database
AAA
26. Travel for recreation or the promotion and arrangement of such travel
What does RNA stand for?
Understay
Guest History Database
tourism
27. ADR x Occupancy=Rev Par
sales budget
REV PAR equation
Inelastic Market
Americans with Disabilities Act (ADA)
28. Possible to exceed 100% occupancy
nouvelle cuisine
Merchant Discount Fees
Adjoining and Connecting Rooms
Day Rate Rooms
29. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
American Plan
Swing Shift
catchment area
Out of Inventory Rooms (OOI)
30. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
catchment area
Merchant Discount Fees
contribution margin
Building Cost Room Rate Formula
31. Enables passengers to travel from one smaller city to another smaller city
tourist menu
hub-and-spoke system
Understay
ASAE
32. The average amount each group spends
Counterfeit Money
average guest check
Franchising
Who did we steal Yield Management from?
33. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
business travel
rack rate
multiplier effect
34. A system that tracks guest room phone charges
European Plan
Day Rate Rooms
Call Accounting System
cultural tourism
35. Represents the leisure travelers and tourists
daily report
Job shadowing
What does RNA stand for?
Elastic Market
36. Guests who leave earlier than expected
rack rate
Understay
mother sauces
REV PAR equation
37. (cost of drinks/sales of drinks)x100
association rate
Graveyard Shift
load factor
pour/cost percentage
38. Hotels have love-hate relationship
A good way to pursue a position in the hospitality industry
No-shows
Adjusted Room Count
Travel Agencies
39. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
business travel
association rate
Call Accounting System
40. Following a worker to learn about his or her job
Job shadowing
labor cost percentage
City Ledger
niche
41. Getting the room at a certain percentage off
haute cuisine
Understay
Discounting
niche
42. Key to indicating a hotels performance - dollar sales/number of rooms rented
Adjusted Room Count
nouvelle cuisine
Average Daily Rate
Designated trainers
43. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Americans with Disabilities Act (ADA)
Guest History Database
Building Cost Room Rate Formula
contribution margin
44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Out of Order Rooms (OOO)
Mobil
food cost percentage
Pick Up Equation
45. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Counterfeit Money
European Plan
daily report
average guest check
46. 'of the day'-chefs specials
du jour menu
Job shadowing
Overstays
Elastic Market
47. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Who did we steal Yield Management from?
Graveyard Shift
load factor
48. No reservation
Day Rate Rooms
Swing Shift
AAA
NR
49. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Dual Accounting
A good way to pursue a position in the hospitality industry
sustainable tourism
50. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Amenity Creep
sales budget
Adjusted Room Count
Guest History Database