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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the business travelers
Guest History Database
Travel Agencies
ecotourism
Inelastic Market
2. Lowest possible rate - many restrictions
AARP Rate
Overstays
AAA
weighted average
3. Guests who cancel on the day of arrival
Cancellations
multiplier effect
Compensation in the hospitality industry
Rate Cutting
4. Is mostly related to location and size of the facility
association rate
Out of Order Rooms (OOO)
Amenity Creep
Compensation in the hospitality industry
5. Travel for business purposes
REV PAR equation
European Plan
OS
business travel
6. Employees who train employees
perpetual inventory
No-shows
Designated trainers
Guest History Database
7. Used at zoos - keeps special needs of one time visitors and includes local specialties
REV PAR equation
leisure travel
perpetual inventory
tourist menu
8. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
pour/cost percentage
daily report
A good way to pursue a position in the hospitality industry
9. ADR x Occupancy=Rev Par
REV PAR equation
Call Accounting System
Elastic Market
Day Shift
10. Revenue earned per available room
hub-and-spoke system
Discounting
RevPar
haute cuisine
11. Travel for recreation or the promotion and arrangement of such travel
tourism
multiplier effect
A good way to pursue a position in the hospitality industry
rack rate
12. Guests who leave earlier than expected
Understay
haute cuisine
weighted average
Master Accounts
13. A cook who supervises food production and who reports to the executive chef; second in command
American Plan
food cost percentage
Late Charges
sous chef
14. Walk-In
load factor
REV PAR equation
WI
ecotourism
15. Travel for family and friends - to see new areas
Cancellations
ecotourism
REV PAR equation
leisure travel
16. Requires equal dollar amounts of charge and credits
Cancellations
Dual Accounting
rack rate
tourism
17. (labor costs/net sales)x100
AARP Rate
sales budget
American Plan
labor cost percentage
18. Following a worker to learn about his or her job
labor cost percentage
Job shadowing
average guest check
Master Accounts
19. Star System
Mobil
American Plan
Guest History Database
Amenity Creep
20. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
business travel
rack rate
Early Arrivals
21. The airlines
Who did we steal Yield Management from?
American Plan
Building Cost Room Rate Formula
sustainable tourism
22. Also known as the due back - difference returnable - U-owe-me's or the exchange
room divisions
Due Bank
Day Rate Rooms
Call Accounting System
23. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Americans with Disabilities Act (ADA)
labor cost percentage
OS
contribution margin
24. Key to indicating a hotels performance - dollar sales/number of rooms rented
weighted average
fair market share
Average Daily Rate
Day Rate Rooms
25. Lower than corporate rate - used when booking association business
sous chef
association rate
volunteer tourism
ASAE
26. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
volunteer tourism
hub-and-spoke system
fair market share
Out of Inventory Rooms (OOI)
27. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Designated trainers
hub-and-spoke system
Merchant Discount Fees
28. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
du jour menu
room divisions
hub-and-spoke system
sous chef
29. A specific share or slot of a certain market
RevPar
niche
night auditor
Cancellations
30. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Registration Card
load factor
Building Cost Room Rate Formula
Master Accounts
31. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
cultural tourism
leisure travel
corporate rate
32. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
Pick Up Equation
tourist menu
Rate Cutting
33. Protects both the guest and employee
Graveyard Shift
Travel Agencies
WI
Americans with Disabilities Act (ADA)
34. (cost of drinks/sales of drinks)x100
pour/cost percentage
Registration Card
Understay
Travel Agencies
35. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Guest History Database
labor cost percentage
niche
36. The number of seats filled on a flight
corporate rate
Late Charges
load factor
Understay
37. From the hours of 3:30 pm to 11:30 pm
Guest History Database
average guest check
Rate Cutting
Swing Shift
38. American Society of Association Executives
ASAE
Mobil
room divisions
daily report
39. Tourism with a consience
corporate rate
perpetual inventory
City Ledger
ecotourism
40. Some guests with reservations never arrive at the hotel.
Day Rate Rooms
Understay
No-shows
corporate rate
41. Courts consider reservations to be legal contracts
hub-and-spoke system
Master Accounts
Courts and Reservations
Mobil
42. Include room and all three meals. Used in Europe
Swing Shift
labor cost percentage
tourist menu
American Plan
43. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
OS
Amenity Creep
Out of Order Rooms (OOO)
REV PAR equation
44. Hotels have love-hate relationship
Call Accounting System
American Plan
Travel Agencies
Number of Folios
45. Ecotourism combined with practical matter for policy makers
Job shadowing
Guest History Database
sustainable tourism
What does RNA stand for?
46. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Mobil
Rack Rate
Master Accounts
Catastrophe Plans
47. Enables passengers to travel from one smaller city to another smaller city
Who did we steal Yield Management from?
Discounting
Rack Rate
hub-and-spoke system
48. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Rate Cutting
labor cost percentage
AARP Rate
sales budget
49. Elaborate or artful cuisine - contemporary cuisine
Cancellations
volunteer tourism
haute cuisine
leisure travel
50. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
average guest check
AAA
multiplier effect
cultural tourism