Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The market share that a business actually receives






2. Specific cultural evens and festivals






3. Preferred by most employees. From 7:30 am to 3:30 pm






4. Standard rate for everyone at a hotel






5. A system that tracks guest room phone charges






6. The airlines






7. A running inventory that automatically updates itself






8. Ecotourism combined with practical matter for policy makers






9. Star System






10. 10-30% off the rack rate






11. Key to indicating a hotels performance - dollar sales/number of rooms rented






12. They would rather try the hotel desk than busier retail outlets.






13. Rooms available for occupancy may be closed the next day






14. Revenue earned per available room






15. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






16. The number of seats filled on a flight






17. Registered But Not Assigned






18. A market share based on each business receiving an equal share of the market






19. Traveling cross country or abroad for purposes of volunteer work






20. Protects both the guest and employee






21. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






22. Bechamel - espagnole - hollandaise - tomato - veloute






23. From the hours of 11:30 pm to 7:30 am






24. Also known as the due back - difference returnable - U-owe-me's or the exchange






25. All Suite hotels






26. Following a worker to learn about his or her job






27. Represents the leisure travelers and tourists






28. Small ones are not even billed; they are erased with an allowance.






29. (cost of drinks/sales of drinks)x100






30. Lower than corporate rate - used when booking association business






31. Walk-In






32. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






33. No reservation






34. Lowest possible rate - many restrictions






35. A cook who supervises food production and who reports to the executive chef; second in command






36. The full rate - without discounts - that one quotes as a room charge.






37. Travel for business purposes






38. Every connecting room adjoins - but not every adjoining room connects






39. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






40. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






41. Travel for family and friends - to see new areas






42. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






43. Guest who stay past their scheduled departure time






44. Requires equal dollar amounts of charge and credits






45. Guests who cancel on the day of arrival






46. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






47. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






48. A financial plan detailing expected sales volume and sales revenue for a specified period of time






49. A report prepared each day to provide essential performance information for a particular property to its management






50. A specific share or slot of a certain market