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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some guests with reservations never arrive at the hotel.
Day Rate Rooms
No-shows
load factor
actual market share
2. Represents the leisure travelers and tourists
Elastic Market
catchment area
AARP Rate
Understay
3. Tourism with a consience
ecotourism
contribution margin
leisure travel
AARP Rate
4. A system that tracks guest room phone charges
du jour menu
RevPar
perpetual inventory
Call Accounting System
5. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Travel Agencies
food cost percentage
Who did we steal Yield Management from?
hub-and-spoke system
6. 'of the day'-chefs specials
room divisions
du jour menu
rack rate
contribution margin
7. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
RevPar
Rack Rate
corporate rate
8. A specific share or slot of a certain market
Catastrophe Plans
REV PAR equation
niche
fair market share
9. Preferred by most employees. From 7:30 am to 3:30 pm
Job shadowing
American Plan
sous chef
Day Shift
10. Possible to exceed 100% occupancy
fair market share
Day Rate Rooms
ecotourism
hub-and-spoke system
11. A plan to maximize guest and property safety in the event of a disaster
Compensation in the hospitality industry
cultural tourism
REV PAR equation
Catastrophe Plans
12. Specific cultural evens and festivals
actual market share
mother sauces
No-shows
cultural tourism
13. 10-30% off the rack rate
Due Bank
AARP Rate
Out of Inventory Rooms (OOI)
corporate rate
14. Revenue earned per available room
OS
Cancellations
food cost percentage
RevPar
15. Guests who cancel on the day of arrival
Elastic Market
tourism
Cancellations
No-shows
16. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Late Charges
tourism
Designated trainers
17. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
sous chef
Registration Card
Elastic Market
Master Accounts
18. American Society of Association Executives
ASAE
daily report
Compensation in the hospitality industry
sous chef
19. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Overstays
Building Cost Room Rate Formula
business travel
guest accounting module
20. Diamond Ratings
Rack Rate
labor cost percentage
Master Accounts
AAA
21. Represents the business travelers
Inelastic Market
room divisions
labor cost percentage
Counterfeit Money
22. Ecotourism combined with practical matter for policy makers
sustainable tourism
Day Rate Rooms
Master Accounts
Guest History Database
23. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Understay
Registration Card
tourist menu
24. Is mostly related to location and size of the facility
Courts and Reservations
haute cuisine
Compensation in the hospitality industry
A good way to pursue a position in the hospitality industry
25. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Counterfeit Money
Day Rate Rooms
weighted average
Late Charges
26. A market share based on each business receiving an equal share of the market
Adjoining and Connecting Rooms
Who did we steal Yield Management from?
fair market share
What does RNA stand for?
27. Lower than corporate rate - used when booking association business
Pick Up Equation
du jour menu
association rate
Day Rate Rooms
28. Courts consider reservations to be legal contracts
Job shadowing
business travel
Courts and Reservations
mother sauces
29. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
City Ledger
Inelastic Market
Guest History Database
AARP Rate
30. A cook who supervises food production and who reports to the executive chef; second in command
guest accounting module
actual market share
Day Shift
sous chef
31. Travel for family and friends - to see new areas
actual market share
association rate
Master Accounts
leisure travel
32. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Inelastic Market
contribution margin
OS
33. A report prepared each day to provide essential performance information for a particular property to its management
WI
daily report
REV PAR equation
rack rate
34. (cost of drinks/sales of drinks)x100
Designated trainers
rack rate
Rate Cutting
pour/cost percentage
35. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
corporate rate
Pick Up Equation
labor cost percentage
Adjoining and Connecting Rooms
36. Key operating figure in menu engineering - determined by subtracting food cost from selling price
weighted average
Call Accounting System
Swing Shift
contribution margin
37. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
hub-and-spoke system
Amenity Creep
association rate
ecotourism
38. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Amenity Creep
cultural tourism
room divisions
39. Key to indicating a hotels performance - dollar sales/number of rooms rented
What does RNA stand for?
ASAE
Average Daily Rate
Travel Agencies
40. The airlines
What does RNA stand for?
Registration Card
Who did we steal Yield Management from?
Merchant Discount Fees
41. ADR x Occupancy=Rev Par
What does RNA stand for?
REV PAR equation
NR
Inelastic Market
42. Protects both the guest and employee
Adjusted Room Count
Americans with Disabilities Act (ADA)
Who did we steal Yield Management from?
Extend Stay Hotels are also known as what?
43. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
business travel
Franchising
Building Cost Room Rate Formula
corporate rate
44. A running inventory that automatically updates itself
perpetual inventory
Merchant Discount Fees
AARP Rate
association rate
45. Walk-In
WI
association rate
roux
Understay
46. Requires equal dollar amounts of charge and credits
multiplier effect
Discounting
Dual Accounting
Elastic Market
47. The market share that a business actually receives
What does RNA stand for?
Late Charges
sales budget
actual market share
48. The number of seats filled on a flight
Amenity Creep
Call Accounting System
load factor
Travel Agencies
49. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
daily report
tourist menu
WI
European Plan
50. Star System
Mobil
labor cost percentage
load factor
daily report