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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 30 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 10-30% off the rack rate






2. Protects both the guest and employee






3. No reservation






4. Some guests with reservations never arrive at the hotel.






5. Specific cultural evens and festivals






6. Possible to exceed 100% occupancy






7. Registered But Not Assigned






8. A report prepared each day to provide essential performance information for a particular property to its management






9. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






10. A financial plan detailing expected sales volume and sales revenue for a specified period of time






11. Travel for family and friends - to see new areas






12. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






13. Guest who stay past their scheduled departure time






14. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






15. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






16. Bechamel - espagnole - hollandaise - tomato - veloute






17. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






18. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






19. Represents the business travelers






20. They would rather try the hotel desk than busier retail outlets.






21. Tourism with a consience






22. A running inventory that automatically updates itself






23. A specific share or slot of a certain market






24. Walk-In






25. Star System






26. Key operating figure in menu engineering - determined by subtracting food cost from selling price






27. 'of the day'-chefs specials






28. Following a worker to learn about his or her job






29. Every connecting room adjoins - but not every adjoining room connects






30. Travel for business purposes






31. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






32. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






33. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






34. Diamond Ratings






35. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






36. The market share that a business actually receives






37. A plan to maximize guest and property safety in the event of a disaster






38. The full rate - without discounts - that one quotes as a room charge.






39. Hotels have love-hate relationship






40. Used at zoos - keeps special needs of one time visitors and includes local specialties






41. Small ones are not even billed; they are erased with an allowance.






42. Preferred by most employees. From 7:30 am to 3:30 pm






43. Prepare a marketing plan for yourself






44. Standard rate for everyone at a hotel






45. Getting the room at a certain percentage off






46. Travel for recreation or the promotion and arrangement of such travel






47. Elaborate or artful cuisine - contemporary cuisine






48. American Society of Association Executives






49. Guests who leave earlier than expected






50. Rooms available for occupancy may be closed the next day






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