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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Franchising
Mobil
niche
Building Cost Room Rate Formula
2. Courts consider reservations to be legal contracts
Courts and Reservations
Designated trainers
Extend Stay Hotels are also known as what?
American Plan
3. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
European Plan
Franchising
Out of Inventory Rooms (OOI)
ecotourism
4. Hotels have love-hate relationship
Travel Agencies
catchment area
WI
hub-and-spoke system
5. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
daily report
Pick Up Equation
room divisions
night auditor
6. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Day Rate Rooms
Adjoining and Connecting Rooms
Registration Card
roux
7. Travel for business purposes
Counterfeit Money
Out of Inventory Rooms (OOI)
business travel
RevPar
8. The market share that a business actually receives
business travel
Counterfeit Money
Designated trainers
actual market share
9. A report prepared each day to provide essential performance information for a particular property to its management
daily report
Elastic Market
Compensation in the hospitality industry
Merchant Discount Fees
10. Tourism with a consience
nouvelle cuisine
Counterfeit Money
ecotourism
pour/cost percentage
11. Enables passengers to travel from one smaller city to another smaller city
AAA
hub-and-spoke system
Job shadowing
average guest check
12. No reservation
Mobil
Master Accounts
NR
Catastrophe Plans
13. Lowest possible rate - many restrictions
AARP Rate
City Ledger
Pick Up Equation
hub-and-spoke system
14. Include room and all three meals. Used in Europe
Travel Agencies
European Plan
American Plan
Extend Stay Hotels are also known as what?
15. The airlines
What does RNA stand for?
Who did we steal Yield Management from?
European Plan
AARP Rate
16. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
tourism
Understay
European Plan
Merchant Discount Fees
17. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Discounting
No-shows
Rate Cutting
18. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Late Charges
WI
corporate rate
multiplier effect
19. They would rather try the hotel desk than busier retail outlets.
labor cost percentage
Early Arrivals
Discounting
Counterfeit Money
20. Travel for family and friends - to see new areas
roux
tourist menu
Late Charges
leisure travel
21. Also known as the due back - difference returnable - U-owe-me's or the exchange
sales budget
Due Bank
Inelastic Market
NR
22. ADR x Occupancy=Rev Par
No-shows
Late Charges
REV PAR equation
Adjusted Room Count
23. Small ones are not even billed; they are erased with an allowance.
WI
cultural tourism
Extend Stay Hotels are also known as what?
Late Charges
24. (cost of drinks/sales of drinks)x100
du jour menu
REV PAR equation
pour/cost percentage
Elastic Market
25. From the hours of 11:30 pm to 7:30 am
Overstays
Graveyard Shift
ecotourism
RevPar
26. 10-30% off the rack rate
Day Rate Rooms
What does RNA stand for?
corporate rate
Registration Card
27. Key operating figure in menu engineering - determined by subtracting food cost from selling price
AAA
contribution margin
multiplier effect
haute cuisine
28. Elaborate or artful cuisine - contemporary cuisine
Rate Cutting
pour/cost percentage
haute cuisine
perpetual inventory
29. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
Inelastic Market
Guest History Database
What does RNA stand for?
30. Requires equal dollar amounts of charge and credits
Amenity Creep
Merchant Discount Fees
Dual Accounting
mother sauces
31. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
What does RNA stand for?
perpetual inventory
Call Accounting System
32. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
weighted average
business travel
nouvelle cuisine
mother sauces
33. Generally repairable within a short amount of time - has a minor problem.
Inelastic Market
Out of Order Rooms (OOO)
Catastrophe Plans
average guest check
34. Diamond Ratings
contribution margin
NR
sustainable tourism
AAA
35. A plan to maximize guest and property safety in the event of a disaster
Master Accounts
Catastrophe Plans
Inelastic Market
OS
36. A system that tracks guest room phone charges
daily report
Merchant Discount Fees
Call Accounting System
Out of Order Rooms (OOO)
37. Star System
Mobil
Merchant Discount Fees
average guest check
Day Shift
38. Registered But Not Assigned
Due Bank
Extend Stay Hotels are also known as what?
Adjoining and Connecting Rooms
What does RNA stand for?
39. Possible to exceed 100% occupancy
NR
Day Rate Rooms
actual market share
tourist menu
40. The average amount each group spends
average guest check
business travel
Dual Accounting
A good way to pursue a position in the hospitality industry
41. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
sales budget
contribution margin
Amenity Creep
hub-and-spoke system
42. Specific cultural evens and festivals
daily report
labor cost percentage
cultural tourism
Elastic Market
43. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
room divisions
Franchising
Out of Inventory Rooms (OOI)
Master Accounts
44. American Society of Association Executives
Late Charges
association rate
Travel Agencies
ASAE
45. A market share based on each business receiving an equal share of the market
load factor
fair market share
average guest check
OS
46. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
volunteer tourism
Inelastic Market
Americans with Disabilities Act (ADA)
food cost percentage
47. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Amenity Creep
weighted average
average guest check
Inelastic Market
48. Key to indicating a hotels performance - dollar sales/number of rooms rented
Catastrophe Plans
European Plan
Average Daily Rate
nouvelle cuisine
49. A running inventory that automatically updates itself
association rate
perpetual inventory
Inelastic Market
room divisions
50. Standard rate for everyone at a hotel
rack rate
Graveyard Shift
nouvelle cuisine
corporate rate