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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The full rate - without discounts - that one quotes as a room charge.
Day Shift
Rack Rate
Elastic Market
Counterfeit Money
2. Hotels have love-hate relationship
Swing Shift
Travel Agencies
association rate
Americans with Disabilities Act (ADA)
3. Protects both the guest and employee
Americans with Disabilities Act (ADA)
OS
sustainable tourism
Rate Cutting
4. (cost of drinks/sales of drinks)x100
American Plan
Call Accounting System
pour/cost percentage
catchment area
5. Specific cultural evens and festivals
cultural tourism
tourism
room divisions
Courts and Reservations
6. Walk-In
Swing Shift
AAA
WI
European Plan
7. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
night auditor
Out of Inventory Rooms (OOI)
food cost percentage
8. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Understay
Registration Card
fair market share
Adjoining and Connecting Rooms
9. Some guests with reservations never arrive at the hotel.
No-shows
Rack Rate
NR
Guest History Database
10. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Discounting
contribution margin
tourism
Number of Folios
11. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
A good way to pursue a position in the hospitality industry
perpetual inventory
multiplier effect
No-shows
12. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Cancellations
guest accounting module
daily report
Early Arrivals
13. Travel for business purposes
corporate rate
Swing Shift
business travel
Building Cost Room Rate Formula
14. From the hours of 11:30 pm to 7:30 am
Master Accounts
Graveyard Shift
pour/cost percentage
Designated trainers
15. The average amount each group spends
guest accounting module
Pick Up Equation
average guest check
Mobil
16. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
weighted average
Job shadowing
A good way to pursue a position in the hospitality industry
catchment area
17. Requires equal dollar amounts of charge and credits
mother sauces
average guest check
Adjoining and Connecting Rooms
Dual Accounting
18. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
Understay
tourist menu
Inelastic Market
19. Diamond Ratings
AAA
City Ledger
volunteer tourism
Inelastic Market
20. Include room and all three meals. Used in Europe
No-shows
American Plan
du jour menu
Merchant Discount Fees
21. Travel for recreation or the promotion and arrangement of such travel
hub-and-spoke system
Out of Order Rooms (OOO)
Discounting
tourism
22. Getting the room at a certain percentage off
cultural tourism
Extend Stay Hotels are also known as what?
Discounting
RevPar
23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
haute cuisine
Pick Up Equation
corporate rate
labor cost percentage
24. Guests who leave earlier than expected
Building Cost Room Rate Formula
Catastrophe Plans
Understay
WI
25. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Rack Rate
labor cost percentage
A good way to pursue a position in the hospitality industry
26. Guests who cancel on the day of arrival
actual market share
Day Rate Rooms
City Ledger
Cancellations
27. The number of seats filled on a flight
rack rate
City Ledger
Who did we steal Yield Management from?
load factor
28. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
contribution margin
daily report
tourism
29. Represents the business travelers
Inelastic Market
Cancellations
What does RNA stand for?
Early Arrivals
30. Is mostly related to location and size of the facility
Mobil
Compensation in the hospitality industry
niche
fair market share
31. Off-the-street
OS
niche
corporate rate
Building Cost Room Rate Formula
32. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Extend Stay Hotels are also known as what?
Master Accounts
Courts and Reservations
labor cost percentage
33. Lowest possible rate - many restrictions
food cost percentage
AARP Rate
association rate
fair market share
34. Also known as the due back - difference returnable - U-owe-me's or the exchange
Cancellations
Average Daily Rate
Due Bank
pour/cost percentage
35. Generally repairable within a short amount of time - has a minor problem.
NR
Average Daily Rate
Understay
Out of Order Rooms (OOO)
36. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
pour/cost percentage
ASAE
American Plan
37. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
labor cost percentage
tourism
Understay
38. All Suite hotels
Due Bank
business travel
pour/cost percentage
Extend Stay Hotels are also known as what?
39. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Merchant Discount Fees
niche
tourist menu
City Ledger
40. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
du jour menu
AARP Rate
Registration Card
41. A system that tracks guest room phone charges
Graveyard Shift
Travel Agencies
Call Accounting System
Overstays
42. Guest who stay past their scheduled departure time
Day Rate Rooms
REV PAR equation
Overstays
Who did we steal Yield Management from?
43. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Late Charges
Guest History Database
weighted average
44. From the hours of 3:30 pm to 11:30 pm
haute cuisine
Swing Shift
sales budget
Dual Accounting
45. Revenue earned per available room
American Plan
Adjusted Room Count
sales budget
RevPar
46. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Adjusted Room Count
REV PAR equation
Job shadowing
sales budget
47. Represents the leisure travelers and tourists
Graveyard Shift
night auditor
labor cost percentage
Elastic Market
48. Registered But Not Assigned
What does RNA stand for?
Day Shift
European Plan
Designated trainers
49. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Graveyard Shift
tourist menu
Catastrophe Plans
50. 10-30% off the rack rate
Who did we steal Yield Management from?
Day Rate Rooms
corporate rate
volunteer tourism