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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Courts and Reservations
food cost percentage
REV PAR equation
labor cost percentage
2. Guests who cancel on the day of arrival
tourist menu
night auditor
Cancellations
Swing Shift
3. Enables passengers to travel from one smaller city to another smaller city
Number of Folios
hub-and-spoke system
mother sauces
tourist menu
4. (cost of drinks/sales of drinks)x100
actual market share
sustainable tourism
pour/cost percentage
Cancellations
5. Lower than corporate rate - used when booking association business
Amenity Creep
association rate
Travel Agencies
sales budget
6. Traveling cross country or abroad for purposes of volunteer work
Early Arrivals
rack rate
ecotourism
volunteer tourism
7. Requires equal dollar amounts of charge and credits
nouvelle cuisine
Dual Accounting
Master Accounts
Rate Cutting
8. Used at zoos - keeps special needs of one time visitors and includes local specialties
Registration Card
tourist menu
Who did we steal Yield Management from?
fair market share
9. Lowest possible rate - many restrictions
AARP Rate
Late Charges
Graveyard Shift
Amenity Creep
10. From the hours of 3:30 pm to 11:30 pm
du jour menu
business travel
room divisions
Swing Shift
11. The average amount each group spends
multiplier effect
Catastrophe Plans
average guest check
roux
12. Elaborate or artful cuisine - contemporary cuisine
night auditor
corporate rate
NR
haute cuisine
13. Registered But Not Assigned
American Plan
tourism
RevPar
What does RNA stand for?
14. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Mobil
Number of Folios
nouvelle cuisine
sales budget
15. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
City Ledger
guest accounting module
du jour menu
No-shows
16. Ecotourism combined with practical matter for policy makers
A good way to pursue a position in the hospitality industry
sustainable tourism
niche
What does RNA stand for?
17. A specific share or slot of a certain market
association rate
Guest History Database
niche
tourism
18. Hotels have love-hate relationship
Elastic Market
Travel Agencies
Overstays
Dual Accounting
19. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
daily report
Registration Card
Travel Agencies
Guest History Database
20. The market share that a business actually receives
Cancellations
Adjusted Room Count
Amenity Creep
actual market share
21. Standard rate for everyone at a hotel
rack rate
sustainable tourism
Travel Agencies
catchment area
22. Guests who leave earlier than expected
du jour menu
Guest History Database
Mobil
Understay
23. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Early Arrivals
ecotourism
OS
Rate Cutting
24. A market share based on each business receiving an equal share of the market
No-shows
fair market share
hub-and-spoke system
guest accounting module
25. American Society of Association Executives
ASAE
daily report
tourism
Dual Accounting
26. Walk-In
load factor
tourist menu
Early Arrivals
WI
27. Rooms available for occupancy may be closed the next day
Adjusted Room Count
sustainable tourism
What does RNA stand for?
Overstays
28. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
tourism
Mobil
hub-and-spoke system
multiplier effect
29. A paste for thickening sauces - made from equal parts of fat and flour
roux
tourist menu
Counterfeit Money
Registration Card
30. A report prepared each day to provide essential performance information for a particular property to its management
Rate Cutting
Travel Agencies
Catastrophe Plans
daily report
31. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
haute cuisine
ecotourism
volunteer tourism
32. Is mostly related to location and size of the facility
Compensation in the hospitality industry
du jour menu
Guest History Database
Travel Agencies
33. All Suite hotels
Day Shift
sales budget
pour/cost percentage
Extend Stay Hotels are also known as what?
34. A system that tracks guest room phone charges
Graveyard Shift
actual market share
sustainable tourism
Call Accounting System
35. Represents the leisure travelers and tourists
pour/cost percentage
Elastic Market
Franchising
ecotourism
36. Include room and all three meals. Used in Europe
nouvelle cuisine
Due Bank
Out of Order Rooms (OOO)
American Plan
37. Specific cultural evens and festivals
cultural tourism
sustainable tourism
daily report
food cost percentage
38. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
weighted average
catchment area
Franchising
contribution margin
39. From the hours of 11:30 pm to 7:30 am
mother sauces
Graveyard Shift
American Plan
volunteer tourism
40. (labor costs/net sales)x100
Graveyard Shift
Compensation in the hospitality industry
sales budget
labor cost percentage
41. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
Rack Rate
Adjoining and Connecting Rooms
Swing Shift
42. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
catchment area
Call Accounting System
Master Accounts
NR
43. Guest who stay past their scheduled departure time
Building Cost Room Rate Formula
pour/cost percentage
Franchising
Overstays
44. Key to indicating a hotels performance - dollar sales/number of rooms rented
REV PAR equation
multiplier effect
Amenity Creep
Average Daily Rate
45. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Late Charges
Pick Up Equation
No-shows
actual market share
46. Employees who train employees
Designated trainers
Merchant Discount Fees
Cancellations
daily report
47. Some guests with reservations never arrive at the hotel.
No-shows
fair market share
daily report
ecotourism
48. Every connecting room adjoins - but not every adjoining room connects
sous chef
Graveyard Shift
Adjoining and Connecting Rooms
roux
49. Protects both the guest and employee
cultural tourism
volunteer tourism
Day Shift
Americans with Disabilities Act (ADA)
50. Getting the room at a certain percentage off
Swing Shift
Understay
Discounting
City Ledger