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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Registered But Not Assigned
volunteer tourism
ecotourism
Late Charges
What does RNA stand for?
2. Elaborate or artful cuisine - contemporary cuisine
Number of Folios
Understay
haute cuisine
Day Rate Rooms
3. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
AARP Rate
Rack Rate
sous chef
4. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
OS
sustainable tourism
average guest check
5. (labor costs/net sales)x100
food cost percentage
labor cost percentage
Overstays
rack rate
6. Following a worker to learn about his or her job
Job shadowing
Graveyard Shift
Number of Folios
haute cuisine
7. Guests who cancel on the day of arrival
Cancellations
corporate rate
pour/cost percentage
Day Rate Rooms
8. Protects both the guest and employee
A good way to pursue a position in the hospitality industry
Americans with Disabilities Act (ADA)
Compensation in the hospitality industry
night auditor
9. Getting the room at a certain percentage off
What does RNA stand for?
Discounting
multiplier effect
contribution margin
10. A system that tracks guest room phone charges
Call Accounting System
RevPar
American Plan
Day Rate Rooms
11. Lowest possible rate - many restrictions
A good way to pursue a position in the hospitality industry
Merchant Discount Fees
AARP Rate
ecotourism
12. Also known as the due back - difference returnable - U-owe-me's or the exchange
Pick Up Equation
Due Bank
Merchant Discount Fees
Call Accounting System
13. Guests who leave earlier than expected
room divisions
mother sauces
Understay
City Ledger
14. Possible to exceed 100% occupancy
Dual Accounting
Day Rate Rooms
sous chef
Guest History Database
15. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
Overstays
Guest History Database
A good way to pursue a position in the hospitality industry
16. Tourism with a consience
Guest History Database
night auditor
ecotourism
Elastic Market
17. A specific share or slot of a certain market
niche
AARP Rate
REV PAR equation
association rate
18. Diamond Ratings
AAA
European Plan
ecotourism
Understay
19. A running inventory that automatically updates itself
Guest History Database
What does RNA stand for?
perpetual inventory
catchment area
20. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Late Charges
City Ledger
haute cuisine
corporate rate
21. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Discounting
ecotourism
Elastic Market
Master Accounts
22. Is mostly related to location and size of the facility
Understay
hub-and-spoke system
Compensation in the hospitality industry
Franchising
23. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Rate Cutting
Out of Inventory Rooms (OOI)
AARP Rate
Franchising
24. Include room and all three meals. Used in Europe
Elastic Market
tourist menu
American Plan
What does RNA stand for?
25. Walk-In
WI
contribution margin
Average Daily Rate
Guest History Database
26. The full rate - without discounts - that one quotes as a room charge.
du jour menu
Rack Rate
Early Arrivals
Counterfeit Money
27. Enables passengers to travel from one smaller city to another smaller city
actual market share
hub-and-spoke system
room divisions
sustainable tourism
28. Travel for family and friends - to see new areas
guest accounting module
leisure travel
REV PAR equation
actual market share
29. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
room divisions
American Plan
nouvelle cuisine
Building Cost Room Rate Formula
30. Traveling cross country or abroad for purposes of volunteer work
REV PAR equation
Out of Order Rooms (OOO)
volunteer tourism
ecotourism
31. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
Travel Agencies
haute cuisine
Early Arrivals
32. A paste for thickening sauces - made from equal parts of fat and flour
perpetual inventory
roux
Adjusted Room Count
food cost percentage
33. American Society of Association Executives
ASAE
Dual Accounting
sustainable tourism
Adjoining and Connecting Rooms
34. Bechamel - espagnole - hollandaise - tomato - veloute
Registration Card
niche
mother sauces
fair market share
35. ADR x Occupancy=Rev Par
load factor
Due Bank
Average Daily Rate
REV PAR equation
36. Small ones are not even billed; they are erased with an allowance.
night auditor
Graveyard Shift
Number of Folios
Late Charges
37. Used at zoos - keeps special needs of one time visitors and includes local specialties
Out of Inventory Rooms (OOI)
tourist menu
Late Charges
Franchising
38. No reservation
NR
Master Accounts
night auditor
Rate Cutting
39. Courts consider reservations to be legal contracts
Pick Up Equation
Rate Cutting
Courts and Reservations
rack rate
40. Preferred by most employees. From 7:30 am to 3:30 pm
multiplier effect
perpetual inventory
Day Shift
Catastrophe Plans
41. From the hours of 11:30 pm to 7:30 am
No-shows
actual market share
Graveyard Shift
sustainable tourism
42. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
American Plan
Average Daily Rate
A good way to pursue a position in the hospitality industry
43. Some guests with reservations never arrive at the hotel.
Graveyard Shift
No-shows
AARP Rate
ecotourism
44. Represents the leisure travelers and tourists
leisure travel
Day Rate Rooms
labor cost percentage
Elastic Market
45. Star System
Guest History Database
Mobil
Early Arrivals
Average Daily Rate
46. All Suite hotels
Pick Up Equation
corporate rate
RevPar
Extend Stay Hotels are also known as what?
47. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
REV PAR equation
food cost percentage
ASAE
Designated trainers
48. 'of the day'-chefs specials
Rate Cutting
room divisions
du jour menu
Who did we steal Yield Management from?
49. A market share based on each business receiving an equal share of the market
Registration Card
fair market share
Americans with Disabilities Act (ADA)
daily report
50. Lower than corporate rate - used when booking association business
association rate
Mobil
Number of Folios
Due Bank