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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
OS
fair market share
food cost percentage
2. Travel for recreation or the promotion and arrangement of such travel
corporate rate
Day Rate Rooms
tourism
Courts and Reservations
3. Standard rate for everyone at a hotel
rack rate
labor cost percentage
weighted average
hub-and-spoke system
4. Requires equal dollar amounts of charge and credits
weighted average
European Plan
fair market share
Dual Accounting
5. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
average guest check
food cost percentage
Building Cost Room Rate Formula
Designated trainers
6. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Day Shift
Building Cost Room Rate Formula
Overstays
Master Accounts
7. Star System
tourism
Building Cost Room Rate Formula
Mobil
Adjoining and Connecting Rooms
8. Guest who stay past their scheduled departure time
Overstays
du jour menu
NR
weighted average
9. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Mobil
Travel Agencies
Merchant Discount Fees
catchment area
10. A system that tracks guest room phone charges
Registration Card
Inelastic Market
NR
Call Accounting System
11. A report prepared each day to provide essential performance information for a particular property to its management
Travel Agencies
Out of Inventory Rooms (OOI)
daily report
roux
12. Elaborate or artful cuisine - contemporary cuisine
Due Bank
haute cuisine
Inelastic Market
Dual Accounting
13. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
room divisions
Pick Up Equation
AARP Rate
Who did we steal Yield Management from?
14. Guests who leave earlier than expected
AARP Rate
Out of Order Rooms (OOO)
Understay
NR
15. ADR x Occupancy=Rev Par
REV PAR equation
A good way to pursue a position in the hospitality industry
No-shows
Graveyard Shift
16. The full rate - without discounts - that one quotes as a room charge.
pour/cost percentage
Adjoining and Connecting Rooms
Rack Rate
daily report
17. The individual who verifies and balances guests' accounts
tourist menu
Catastrophe Plans
Understay
night auditor
18. Walk-In
fair market share
room divisions
corporate rate
WI
19. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Pick Up Equation
Courts and Reservations
multiplier effect
actual market share
20. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Amenity Creep
multiplier effect
Out of Inventory Rooms (OOI)
Early Arrivals
21. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Swing Shift
Early Arrivals
cultural tourism
22. Every connecting room adjoins - but not every adjoining room connects
Registration Card
Mobil
Guest History Database
Adjoining and Connecting Rooms
23. Bechamel - espagnole - hollandaise - tomato - veloute
Elastic Market
Job shadowing
mother sauces
AARP Rate
24. Lower than corporate rate - used when booking association business
volunteer tourism
Guest History Database
association rate
perpetual inventory
25. Travel for family and friends - to see new areas
Understay
leisure travel
mother sauces
corporate rate
26. All Suite hotels
Extend Stay Hotels are also known as what?
sales budget
City Ledger
Guest History Database
27. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
A good way to pursue a position in the hospitality industry
Out of Order Rooms (OOO)
WI
Early Arrivals
28. Represents the business travelers
Inelastic Market
No-shows
ecotourism
RevPar
29. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
No-shows
pour/cost percentage
Compensation in the hospitality industry
30. Protects both the guest and employee
Travel Agencies
Americans with Disabilities Act (ADA)
Discounting
European Plan
31. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
corporate rate
labor cost percentage
catchment area
Rate Cutting
32. Off-the-street
Understay
perpetual inventory
OS
Out of Order Rooms (OOO)
33. Used at zoos - keeps special needs of one time visitors and includes local specialties
European Plan
load factor
RevPar
tourist menu
34. From the hours of 11:30 pm to 7:30 am
ecotourism
Rack Rate
sous chef
Graveyard Shift
35. (labor costs/net sales)x100
Dual Accounting
labor cost percentage
Late Charges
pour/cost percentage
36. (cost of drinks/sales of drinks)x100
ASAE
haute cuisine
pour/cost percentage
Courts and Reservations
37. The number of seats filled on a flight
load factor
pour/cost percentage
sustainable tourism
sous chef
38. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Pick Up Equation
Number of Folios
Compensation in the hospitality industry
Counterfeit Money
39. Tourism with a consience
European Plan
ecotourism
Pick Up Equation
multiplier effect
40. A plan to maximize guest and property safety in the event of a disaster
food cost percentage
business travel
Catastrophe Plans
nouvelle cuisine
41. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Franchising
Americans with Disabilities Act (ADA)
Who did we steal Yield Management from?
42. A market share based on each business receiving an equal share of the market
fair market share
What does RNA stand for?
food cost percentage
Americans with Disabilities Act (ADA)
43. Specific cultural evens and festivals
cultural tourism
European Plan
Who did we steal Yield Management from?
mother sauces
44. A running inventory that automatically updates itself
actual market share
Franchising
Out of Inventory Rooms (OOI)
perpetual inventory
45. Registered But Not Assigned
What does RNA stand for?
Day Shift
du jour menu
Who did we steal Yield Management from?
46. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
REV PAR equation
niche
Building Cost Room Rate Formula
47. Is mostly related to location and size of the facility
Amenity Creep
Americans with Disabilities Act (ADA)
AAA
Compensation in the hospitality industry
48. Represents the leisure travelers and tourists
Designated trainers
labor cost percentage
Elastic Market
haute cuisine
49. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
Early Arrivals
business travel
Rack Rate
50. Key operating figure in menu engineering - determined by subtracting food cost from selling price
NR
contribution margin
corporate rate
load factor