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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bechamel - espagnole - hollandaise - tomato - veloute
Travel Agencies
Registration Card
Rate Cutting
mother sauces
2. Represents the business travelers
Inelastic Market
Rate Cutting
Americans with Disabilities Act (ADA)
Extend Stay Hotels are also known as what?
3. Travel for business purposes
A good way to pursue a position in the hospitality industry
business travel
No-shows
multiplier effect
4. A specific share or slot of a certain market
rack rate
NR
ecotourism
niche
5. Used at zoos - keeps special needs of one time visitors and includes local specialties
AARP Rate
tourist menu
Elastic Market
American Plan
6. A system that tracks guest room phone charges
Rack Rate
Call Accounting System
Rate Cutting
Merchant Discount Fees
7. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
nouvelle cuisine
weighted average
rack rate
Pick Up Equation
8. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
association rate
mother sauces
food cost percentage
Mobil
9. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
sales budget
Overstays
room divisions
Call Accounting System
10. Guests who leave earlier than expected
Pick Up Equation
Graveyard Shift
Understay
American Plan
11. All Suite hotels
Day Shift
Designated trainers
Extend Stay Hotels are also known as what?
volunteer tourism
12. Traveling cross country or abroad for purposes of volunteer work
average guest check
volunteer tourism
food cost percentage
ASAE
13. Is mostly related to location and size of the facility
Average Daily Rate
Compensation in the hospitality industry
Discounting
City Ledger
14. Small ones are not even billed; they are erased with an allowance.
Late Charges
corporate rate
Job shadowing
tourist menu
15. Ecotourism combined with practical matter for policy makers
Compensation in the hospitality industry
roux
mother sauces
sustainable tourism
16. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
sustainable tourism
WI
Building Cost Room Rate Formula
European Plan
17. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
room divisions
Guest History Database
actual market share
Late Charges
18. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
du jour menu
tourist menu
Franchising
nouvelle cuisine
19. American Society of Association Executives
RevPar
Early Arrivals
Registration Card
ASAE
20. The airlines
nouvelle cuisine
Average Daily Rate
labor cost percentage
Who did we steal Yield Management from?
21. From the hours of 11:30 pm to 7:30 am
association rate
Graveyard Shift
Elastic Market
Registration Card
22. Following a worker to learn about his or her job
Job shadowing
tourism
Guest History Database
labor cost percentage
23. Protects both the guest and employee
Building Cost Room Rate Formula
Extend Stay Hotels are also known as what?
Call Accounting System
Americans with Disabilities Act (ADA)
24. ADR x Occupancy=Rev Par
REV PAR equation
Average Daily Rate
European Plan
Guest History Database
25. Revenue earned per available room
City Ledger
Travel Agencies
RevPar
Swing Shift
26. Requires equal dollar amounts of charge and credits
Elastic Market
Dual Accounting
Overstays
A good way to pursue a position in the hospitality industry
27. A cook who supervises food production and who reports to the executive chef; second in command
No-shows
roux
Counterfeit Money
sous chef
28. A plan to maximize guest and property safety in the event of a disaster
OS
Catastrophe Plans
What does RNA stand for?
Amenity Creep
29. Elaborate or artful cuisine - contemporary cuisine
pour/cost percentage
haute cuisine
Average Daily Rate
contribution margin
30. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Merchant Discount Fees
Due Bank
Counterfeit Money
Rate Cutting
31. They would rather try the hotel desk than busier retail outlets.
Compensation in the hospitality industry
Adjoining and Connecting Rooms
Counterfeit Money
perpetual inventory
32. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
actual market share
OS
Number of Folios
cultural tourism
33. Represents the leisure travelers and tourists
Adjusted Room Count
Amenity Creep
volunteer tourism
Elastic Market
34. Guest who stay past their scheduled departure time
perpetual inventory
Overstays
Graveyard Shift
A good way to pursue a position in the hospitality industry
35. Travel for recreation or the promotion and arrangement of such travel
tourism
Cancellations
average guest check
Rack Rate
36. A report prepared each day to provide essential performance information for a particular property to its management
A good way to pursue a position in the hospitality industry
rack rate
Understay
daily report
37. Some guests with reservations never arrive at the hotel.
American Plan
room divisions
No-shows
fair market share
38. Star System
Mobil
sales budget
Job shadowing
corporate rate
39. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Inelastic Market
A good way to pursue a position in the hospitality industry
Graveyard Shift
Master Accounts
40. The number of seats filled on a flight
Out of Inventory Rooms (OOI)
night auditor
load factor
ASAE
41. Travel for family and friends - to see new areas
leisure travel
REV PAR equation
Early Arrivals
weighted average
42. Registered But Not Assigned
What does RNA stand for?
sous chef
No-shows
Amenity Creep
43. Include room and all three meals. Used in Europe
American Plan
tourist menu
A good way to pursue a position in the hospitality industry
Merchant Discount Fees
44. Diamond Ratings
Understay
AAA
Job shadowing
mother sauces
45. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
Travel Agencies
Overstays
perpetual inventory
46. From the hours of 3:30 pm to 11:30 pm
Swing Shift
contribution margin
City Ledger
sous chef
47. Prepare a marketing plan for yourself
Elastic Market
A good way to pursue a position in the hospitality industry
Building Cost Room Rate Formula
Adjusted Room Count
48. The market share that a business actually receives
actual market share
corporate rate
pour/cost percentage
RevPar
49. Key operating figure in menu engineering - determined by subtracting food cost from selling price
RevPar
tourism
contribution margin
Dual Accounting
50. Lowest possible rate - many restrictions
Rate Cutting
AARP Rate
multiplier effect
Extend Stay Hotels are also known as what?
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