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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key to indicating a hotels performance - dollar sales/number of rooms rented
NR
Average Daily Rate
European Plan
Franchising
2. Getting the room at a certain percentage off
Elastic Market
Rate Cutting
Discounting
REV PAR equation
3. Travel for business purposes
niche
business travel
Rate Cutting
rack rate
4. Revenue earned per available room
association rate
average guest check
A good way to pursue a position in the hospitality industry
RevPar
5. Prepare a marketing plan for yourself
WI
A good way to pursue a position in the hospitality industry
Average Daily Rate
REV PAR equation
6. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
room divisions
NR
Compensation in the hospitality industry
7. They would rather try the hotel desk than busier retail outlets.
AAA
City Ledger
Out of Inventory Rooms (OOI)
Counterfeit Money
8. Travel for family and friends - to see new areas
ecotourism
Dual Accounting
tourist menu
leisure travel
9. Traveling cross country or abroad for purposes of volunteer work
Extend Stay Hotels are also known as what?
Building Cost Room Rate Formula
volunteer tourism
Out of Inventory Rooms (OOI)
10. Every connecting room adjoins - but not every adjoining room connects
weighted average
Adjoining and Connecting Rooms
Out of Inventory Rooms (OOI)
A good way to pursue a position in the hospitality industry
11. Is mostly related to location and size of the facility
average guest check
Compensation in the hospitality industry
Dual Accounting
WI
12. Courts consider reservations to be legal contracts
Courts and Reservations
Number of Folios
Average Daily Rate
American Plan
13. Rooms available for occupancy may be closed the next day
Late Charges
Elastic Market
Adjusted Room Count
roux
14. The individual who verifies and balances guests' accounts
Late Charges
night auditor
Building Cost Room Rate Formula
Merchant Discount Fees
15. Standard rate for everyone at a hotel
labor cost percentage
Guest History Database
rack rate
What does RNA stand for?
16. The number of seats filled on a flight
load factor
Adjusted Room Count
WI
sales budget
17. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
guest accounting module
Rate Cutting
catchment area
daily report
18. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
tourism
REV PAR equation
daily report
19. Travel for recreation or the promotion and arrangement of such travel
Travel Agencies
tourism
WI
multiplier effect
20. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
average guest check
Number of Folios
volunteer tourism
REV PAR equation
21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
room divisions
Early Arrivals
Compensation in the hospitality industry
22. A system that tracks guest room phone charges
WI
Mobil
ecotourism
Call Accounting System
23. Ecotourism combined with practical matter for policy makers
Travel Agencies
European Plan
Franchising
sustainable tourism
24. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
labor cost percentage
Cancellations
ecotourism
25. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Extend Stay Hotels are also known as what?
City Ledger
Rate Cutting
26. Star System
Late Charges
REV PAR equation
Mobil
Building Cost Room Rate Formula
27. Specific cultural evens and festivals
fair market share
cultural tourism
association rate
du jour menu
28. Registered But Not Assigned
Out of Order Rooms (OOO)
What does RNA stand for?
tourist menu
perpetual inventory
29. Employees who train employees
Designated trainers
room divisions
rack rate
Merchant Discount Fees
30. Walk-In
WI
Building Cost Room Rate Formula
Early Arrivals
Franchising
31. Small ones are not even billed; they are erased with an allowance.
Elastic Market
Late Charges
European Plan
Out of Order Rooms (OOO)
32. Possible to exceed 100% occupancy
sales budget
Day Shift
ecotourism
Day Rate Rooms
33. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Job shadowing
hub-and-spoke system
room divisions
34. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Building Cost Room Rate Formula
food cost percentage
Catastrophe Plans
du jour menu
35. No reservation
RevPar
labor cost percentage
NR
Courts and Reservations
36. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Extend Stay Hotels are also known as what?
leisure travel
daily report
Franchising
37. A plan to maximize guest and property safety in the event of a disaster
Understay
pour/cost percentage
Catastrophe Plans
Counterfeit Money
38. Generally repairable within a short amount of time - has a minor problem.
Who did we steal Yield Management from?
business travel
corporate rate
Out of Order Rooms (OOO)
39. 'of the day'-chefs specials
Inelastic Market
Early Arrivals
du jour menu
rack rate
40. The market share that a business actually receives
Guest History Database
RevPar
OS
actual market share
41. Some guests with reservations never arrive at the hotel.
No-shows
hub-and-spoke system
cultural tourism
Out of Inventory Rooms (OOI)
42. 10-30% off the rack rate
Call Accounting System
corporate rate
sales budget
niche
43. Used at zoos - keeps special needs of one time visitors and includes local specialties
Merchant Discount Fees
Designated trainers
perpetual inventory
tourist menu
44. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Pick Up Equation
leisure travel
Amenity Creep
daily report
45. Diamond Ratings
hub-and-spoke system
Early Arrivals
Number of Folios
AAA
46. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
room divisions
Registration Card
Late Charges
47. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Registration Card
sustainable tourism
Amenity Creep
48. Tourism with a consience
haute cuisine
labor cost percentage
ecotourism
Master Accounts
49. The airlines
nouvelle cuisine
Day Rate Rooms
Who did we steal Yield Management from?
Counterfeit Money
50. Requires equal dollar amounts of charge and credits
AARP Rate
labor cost percentage
ecotourism
Dual Accounting