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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for recreation or the promotion and arrangement of such travel
actual market share
tourism
sustainable tourism
load factor
2. Guest who stay past their scheduled departure time
tourism
Overstays
Swing Shift
sales budget
3. Walk-In
WI
Average Daily Rate
guest accounting module
Number of Folios
4. Include room and all three meals. Used in Europe
City Ledger
AAA
American Plan
perpetual inventory
5. American Society of Association Executives
Early Arrivals
A good way to pursue a position in the hospitality industry
ASAE
room divisions
6. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Adjusted Room Count
NR
sales budget
haute cuisine
7. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Compensation in the hospitality industry
Amenity Creep
Registration Card
hub-and-spoke system
8. 10-30% off the rack rate
Adjusted Room Count
Extend Stay Hotels are also known as what?
Discounting
corporate rate
9. The number of seats filled on a flight
fair market share
rack rate
load factor
hub-and-spoke system
10. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Swing Shift
Early Arrivals
Discounting
Due Bank
11. From the hours of 11:30 pm to 7:30 am
Understay
European Plan
Graveyard Shift
sustainable tourism
12. (cost of drinks/sales of drinks)x100
pour/cost percentage
OS
sous chef
rack rate
13. Star System
No-shows
Mobil
A good way to pursue a position in the hospitality industry
labor cost percentage
14. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Rate Cutting
Master Accounts
Mobil
No-shows
15. Off-the-street
OS
Late Charges
Franchising
Registration Card
16. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Building Cost Room Rate Formula
Dual Accounting
Guest History Database
Courts and Reservations
17. Is mostly related to location and size of the facility
Out of Order Rooms (OOO)
Compensation in the hospitality industry
tourist menu
Counterfeit Money
18. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Courts and Reservations
Master Accounts
Amenity Creep
European Plan
19. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Graveyard Shift
labor cost percentage
contribution margin
perpetual inventory
20. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Americans with Disabilities Act (ADA)
AAA
Building Cost Room Rate Formula
21. Ecotourism combined with practical matter for policy makers
sustainable tourism
Graveyard Shift
Understay
Guest History Database
22. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
ASAE
Swing Shift
sustainable tourism
23. Specific cultural evens and festivals
Graveyard Shift
Travel Agencies
cultural tourism
ASAE
24. Hotels have love-hate relationship
WI
food cost percentage
Travel Agencies
volunteer tourism
25. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
daily report
What does RNA stand for?
European Plan
Amenity Creep
26. ADR x Occupancy=Rev Par
Mobil
Adjoining and Connecting Rooms
Travel Agencies
REV PAR equation
27. Generally repairable within a short amount of time - has a minor problem.
Inelastic Market
rack rate
Late Charges
Out of Order Rooms (OOO)
28. Standard rate for everyone at a hotel
Swing Shift
RevPar
rack rate
Early Arrivals
29. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Day Shift
Out of Inventory Rooms (OOI)
Swing Shift
tourism
30. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
Graveyard Shift
Mobil
Adjusted Room Count
31. Lower than corporate rate - used when booking association business
Travel Agencies
Swing Shift
Compensation in the hospitality industry
association rate
32. A cook who supervises food production and who reports to the executive chef; second in command
leisure travel
room divisions
sous chef
European Plan
33. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Cancellations
leisure travel
European Plan
34. The average amount each group spends
average guest check
Americans with Disabilities Act (ADA)
association rate
Discounting
35. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Inelastic Market
night auditor
Early Arrivals
36. Tourism with a consience
NR
tourism
ecotourism
RevPar
37. Key to indicating a hotels performance - dollar sales/number of rooms rented
cultural tourism
Merchant Discount Fees
Graveyard Shift
Average Daily Rate
38. A plan to maximize guest and property safety in the event of a disaster
Graveyard Shift
European Plan
Catastrophe Plans
AAA
39. Revenue earned per available room
Travel Agencies
RevPar
Discounting
Understay
40. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Americans with Disabilities Act (ADA)
multiplier effect
room divisions
American Plan
41. Preferred by most employees. From 7:30 am to 3:30 pm
Late Charges
haute cuisine
Day Shift
ASAE
42. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
Building Cost Room Rate Formula
Amenity Creep
Day Rate Rooms
43. From the hours of 3:30 pm to 11:30 pm
fair market share
Pick Up Equation
labor cost percentage
Swing Shift
44. Registered But Not Assigned
Building Cost Room Rate Formula
What does RNA stand for?
actual market share
average guest check
45. A paste for thickening sauces - made from equal parts of fat and flour
weighted average
Catastrophe Plans
roux
multiplier effect
46. Requires equal dollar amounts of charge and credits
Dual Accounting
night auditor
fair market share
No-shows
47. Protects both the guest and employee
Extend Stay Hotels are also known as what?
Americans with Disabilities Act (ADA)
business travel
Building Cost Room Rate Formula
48. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Number of Folios
Extend Stay Hotels are also known as what?
nouvelle cuisine
business travel
49. No reservation
Amenity Creep
NR
night auditor
Catastrophe Plans
50. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
City Ledger
guest accounting module
Out of Inventory Rooms (OOI)
room divisions