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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific share or slot of a certain market
niche
OS
Extend Stay Hotels are also known as what?
Call Accounting System
2. The number of seats filled on a flight
haute cuisine
Due Bank
load factor
Rate Cutting
3. Travel for business purposes
sustainable tourism
business travel
tourism
fair market share
4. Elaborate or artful cuisine - contemporary cuisine
Amenity Creep
ecotourism
guest accounting module
haute cuisine
5. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Mobil
City Ledger
OS
corporate rate
6. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
business travel
Pick Up Equation
Swing Shift
sales budget
7. Key to indicating a hotels performance - dollar sales/number of rooms rented
perpetual inventory
No-shows
Average Daily Rate
Courts and Reservations
8. Walk-In
City Ledger
WI
Adjusted Room Count
Late Charges
9. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
cultural tourism
guest accounting module
weighted average
REV PAR equation
10. From the hours of 11:30 pm to 7:30 am
weighted average
load factor
Graveyard Shift
Mobil
11. ADR x Occupancy=Rev Par
Call Accounting System
perpetual inventory
REV PAR equation
niche
12. All Suite hotels
labor cost percentage
Extend Stay Hotels are also known as what?
Understay
room divisions
13. Travel for family and friends - to see new areas
Travel Agencies
City Ledger
leisure travel
labor cost percentage
14. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Adjusted Room Count
Out of Order Rooms (OOO)
food cost percentage
Courts and Reservations
15. American Society of Association Executives
Adjusted Room Count
association rate
guest accounting module
ASAE
16. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
corporate rate
load factor
average guest check
room divisions
17. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
corporate rate
Courts and Reservations
Amenity Creep
18. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
haute cuisine
Designated trainers
REV PAR equation
Rate Cutting
19. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Out of Inventory Rooms (OOI)
average guest check
Job shadowing
20. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Swing Shift
load factor
roux
21. Requires equal dollar amounts of charge and credits
Due Bank
Dual Accounting
Registration Card
room divisions
22. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Merchant Discount Fees
labor cost percentage
guest accounting module
European Plan
23. Following a worker to learn about his or her job
labor cost percentage
European Plan
Job shadowing
Americans with Disabilities Act (ADA)
24. Star System
Mobil
corporate rate
cultural tourism
average guest check
25. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Guest History Database
No-shows
Call Accounting System
Out of Inventory Rooms (OOI)
26. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
corporate rate
European Plan
business travel
load factor
27. Generally repairable within a short amount of time - has a minor problem.
REV PAR equation
Out of Order Rooms (OOO)
City Ledger
contribution margin
28. Guests who leave earlier than expected
Adjusted Room Count
Understay
pour/cost percentage
average guest check
29. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
sous chef
Compensation in the hospitality industry
Early Arrivals
AARP Rate
30. A financial plan detailing expected sales volume and sales revenue for a specified period of time
ASAE
AAA
sales budget
Graveyard Shift
31. Registered But Not Assigned
What does RNA stand for?
Compensation in the hospitality industry
REV PAR equation
du jour menu
32. Represents the business travelers
Graveyard Shift
Counterfeit Money
multiplier effect
Inelastic Market
33. From the hours of 3:30 pm to 11:30 pm
OS
Due Bank
Building Cost Room Rate Formula
Swing Shift
34. A system that tracks guest room phone charges
Travel Agencies
Call Accounting System
Amenity Creep
Day Shift
35. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
pour/cost percentage
fair market share
labor cost percentage
Early Arrivals
36. Every connecting room adjoins - but not every adjoining room connects
actual market share
Adjoining and Connecting Rooms
business travel
ecotourism
37. Possible to exceed 100% occupancy
cultural tourism
Day Rate Rooms
Compensation in the hospitality industry
Call Accounting System
38. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
food cost percentage
Number of Folios
weighted average
No-shows
39. Standard rate for everyone at a hotel
AARP Rate
rack rate
Inelastic Market
A good way to pursue a position in the hospitality industry
40. Small ones are not even billed; they are erased with an allowance.
Late Charges
Amenity Creep
ASAE
NR
41. (cost of drinks/sales of drinks)x100
Due Bank
No-shows
hub-and-spoke system
pour/cost percentage
42. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
contribution margin
Job shadowing
Franchising
AARP Rate
43. Tourism with a consience
association rate
actual market share
Guest History Database
ecotourism
44. The average amount each group spends
average guest check
Due Bank
Job shadowing
AARP Rate
45. 'of the day'-chefs specials
du jour menu
corporate rate
AARP Rate
nouvelle cuisine
46. (labor costs/net sales)x100
Who did we steal Yield Management from?
Master Accounts
labor cost percentage
REV PAR equation
47. Employees who train employees
room divisions
Counterfeit Money
Designated trainers
Understay
48. Enables passengers to travel from one smaller city to another smaller city
Job shadowing
hub-and-spoke system
Discounting
Guest History Database
49. Guests who cancel on the day of arrival
Cancellations
REV PAR equation
Master Accounts
load factor
50. A running inventory that automatically updates itself
corporate rate
pour/cost percentage
perpetual inventory
mother sauces
Can you answer 50 questions in 15 minutes?
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