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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






2. Used at zoos - keeps special needs of one time visitors and includes local specialties






3. A financial plan detailing expected sales volume and sales revenue for a specified period of time






4. Guest who stay past their scheduled departure time






5. 'of the day'-chefs specials






6. Following a worker to learn about his or her job






7. Traveling cross country or abroad for purposes of volunteer work






8. Guests who leave earlier than expected






9. Protects both the guest and employee






10. Is mostly related to location and size of the facility






11. (cost of drinks/sales of drinks)x100






12. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






13. Bechamel - espagnole - hollandaise - tomato - veloute






14. Every connecting room adjoins - but not every adjoining room connects






15. They would rather try the hotel desk than busier retail outlets.






16. Hotels have love-hate relationship






17. Tourism with a consience






18. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






19. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






20. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






21. No reservation






22. Star System






23. The individual who verifies and balances guests' accounts






24. Preferred by most employees. From 7:30 am to 3:30 pm






25. Represents the business travelers






26. Represents the leisure travelers and tourists






27. Requires equal dollar amounts of charge and credits






28. Employees who train employees






29. A paste for thickening sauces - made from equal parts of fat and flour






30. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






31. Travel for business purposes






32. Lower than corporate rate - used when booking association business






33. A report prepared each day to provide essential performance information for a particular property to its management






34. Key operating figure in menu engineering - determined by subtracting food cost from selling price






35. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






36. Registered But Not Assigned






37. Revenue earned per available room






38. Rooms available for occupancy may be closed the next day






39. A system that tracks guest room phone charges






40. A plan to maximize guest and property safety in the event of a disaster






41. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






42. Guests who cancel on the day of arrival






43. Off-the-street






44. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






45. Courts consider reservations to be legal contracts






46. The full rate - without discounts - that one quotes as a room charge.






47. Enables passengers to travel from one smaller city to another smaller city






48. Walk-In






49. The average amount each group spends






50. From the hours of 3:30 pm to 11:30 pm







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Can you answer 50 questions in 15 minutes?


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