Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. From the hours of 3:30 pm to 11:30 pm






2. Travel for business purposes






3. The market share that a business actually receives






4. A market share based on each business receiving an equal share of the market






5. A specific share or slot of a certain market






6. Tourism with a consience






7. Guest who stay past their scheduled departure time






8. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






9. Every connecting room adjoins - but not every adjoining room connects






10. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






11. A plan to maximize guest and property safety in the event of a disaster






12. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






13. Requires equal dollar amounts of charge and credits






14. Rooms available for occupancy may be closed the next day






15. Possible to exceed 100% occupancy






16. Small ones are not even billed; they are erased with an allowance.






17. (labor costs/net sales)x100






18. Preferred by most employees. From 7:30 am to 3:30 pm






19. Specific cultural evens and festivals






20. They would rather try the hotel desk than busier retail outlets.






21. 10-30% off the rack rate






22. Walk-In






23. Guests who leave earlier than expected






24. Travel for recreation or the promotion and arrangement of such travel






25. Diamond Ratings






26. Registered But Not Assigned






27. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






28. Off-the-street






29. A paste for thickening sauces - made from equal parts of fat and flour






30. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






31. 'of the day'-chefs specials






32. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






33. Key operating figure in menu engineering - determined by subtracting food cost from selling price






34. Following a worker to learn about his or her job






35. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






36. Also known as the due back - difference returnable - U-owe-me's or the exchange






37. The average amount each group spends






38. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






39. Protects both the guest and employee






40. From the hours of 11:30 pm to 7:30 am






41. Bechamel - espagnole - hollandaise - tomato - veloute






42. American Society of Association Executives






43. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






44. Standard rate for everyone at a hotel






45. Some guests with reservations never arrive at the hotel.






46. Enables passengers to travel from one smaller city to another smaller city






47. The individual who verifies and balances guests' accounts






48. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






49. Generally repairable within a short amount of time - has a minor problem.






50. Guests who cancel on the day of arrival