Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






2. A running inventory that automatically updates itself






3. Diamond Ratings






4. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






5. Walk-In






6. Every connecting room adjoins - but not every adjoining room connects






7. Standard rate for everyone at a hotel






8. Guests who leave earlier than expected






9. Courts consider reservations to be legal contracts






10. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






11. Small ones are not even billed; they are erased with an allowance.






12. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






13. No reservation






14. Key operating figure in menu engineering - determined by subtracting food cost from selling price






15. Hotels have love-hate relationship






16. Employees who train employees






17. Prepare a marketing plan for yourself






18. The average amount each group spends






19. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






20. Lowest possible rate - many restrictions






21. The airlines






22. Represents the leisure travelers and tourists






23. Key to indicating a hotels performance - dollar sales/number of rooms rented






24. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






25. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






26. ADR x Occupancy=Rev Par






27. Ecotourism combined with practical matter for policy makers






28. (labor costs/net sales)x100






29. The market share that a business actually receives






30. The individual who verifies and balances guests' accounts






31. Registered But Not Assigned






32. Some guests with reservations never arrive at the hotel.






33. Protects both the guest and employee






34. Enables passengers to travel from one smaller city to another smaller city






35. A report prepared each day to provide essential performance information for a particular property to its management






36. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






37. Is mostly related to location and size of the facility






38. Traveling cross country or abroad for purposes of volunteer work






39. Include room and all three meals. Used in Europe






40. Off-the-street






41. Getting the room at a certain percentage off






42. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






43. Elaborate or artful cuisine - contemporary cuisine






44. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






45. (cost of drinks/sales of drinks)x100






46. Used at zoos - keeps special needs of one time visitors and includes local specialties






47. Rooms available for occupancy may be closed the next day






48. The full rate - without discounts - that one quotes as a room charge.






49. Specific cultural evens and festivals






50. 'of the day'-chefs specials