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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Due Bank
mother sauces
Master Accounts
European Plan
2. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Merchant Discount Fees
actual market share
Franchising
Average Daily Rate
3. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
cultural tourism
contribution margin
Guest History Database
City Ledger
4. ADR x Occupancy=Rev Par
Master Accounts
Catastrophe Plans
RevPar
REV PAR equation
5. Travel for business purposes
actual market share
Extend Stay Hotels are also known as what?
business travel
Mobil
6. Key operating figure in menu engineering - determined by subtracting food cost from selling price
mother sauces
corporate rate
contribution margin
Understay
7. Ecotourism combined with practical matter for policy makers
Catastrophe Plans
sustainable tourism
Who did we steal Yield Management from?
tourism
8. Preferred by most employees. From 7:30 am to 3:30 pm
haute cuisine
Day Shift
guest accounting module
Catastrophe Plans
9. The number of seats filled on a flight
Number of Folios
Job shadowing
load factor
guest accounting module
10. 10-30% off the rack rate
Registration Card
Late Charges
corporate rate
Mobil
11. Represents the leisure travelers and tourists
du jour menu
Call Accounting System
Elastic Market
sustainable tourism
12. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
catchment area
labor cost percentage
Rack Rate
13. Employees who train employees
Registration Card
No-shows
Designated trainers
Building Cost Room Rate Formula
14. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
nouvelle cuisine
Compensation in the hospitality industry
Guest History Database
food cost percentage
15. Represents the business travelers
du jour menu
Americans with Disabilities Act (ADA)
Day Shift
Inelastic Market
16. Hotels have love-hate relationship
niche
Understay
Rate Cutting
Travel Agencies
17. Travel for recreation or the promotion and arrangement of such travel
room divisions
hub-and-spoke system
tourism
Graveyard Shift
18. Guests who cancel on the day of arrival
Franchising
Cancellations
Mobil
actual market share
19. Diamond Ratings
roux
mother sauces
RevPar
AAA
20. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Adjoining and Connecting Rooms
labor cost percentage
Early Arrivals
food cost percentage
21. From the hours of 3:30 pm to 11:30 pm
AARP Rate
nouvelle cuisine
Swing Shift
Designated trainers
22. Revenue earned per available room
Call Accounting System
RevPar
Amenity Creep
Early Arrivals
23. A paste for thickening sauces - made from equal parts of fat and flour
roux
Day Rate Rooms
Rate Cutting
association rate
24. Standard rate for everyone at a hotel
volunteer tourism
rack rate
haute cuisine
sous chef
25. Requires equal dollar amounts of charge and credits
WI
Dual Accounting
sustainable tourism
daily report
26. A system that tracks guest room phone charges
haute cuisine
Call Accounting System
Courts and Reservations
business travel
27. Protects both the guest and employee
Registration Card
Americans with Disabilities Act (ADA)
Inelastic Market
tourist menu
28. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Rate Cutting
Mobil
nouvelle cuisine
29. Tourism with a consience
actual market share
ecotourism
tourism
Elastic Market
30. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Guest History Database
du jour menu
Counterfeit Money
31. Lowest possible rate - many restrictions
Registration Card
AARP Rate
fair market share
American Plan
32. A market share based on each business receiving an equal share of the market
pour/cost percentage
Registration Card
Day Shift
fair market share
33. The full rate - without discounts - that one quotes as a room charge.
Counterfeit Money
Extend Stay Hotels are also known as what?
fair market share
Rack Rate
34. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
mother sauces
No-shows
room divisions
Elastic Market
35. Following a worker to learn about his or her job
weighted average
cultural tourism
NR
Job shadowing
36. Include room and all three meals. Used in Europe
Franchising
European Plan
Courts and Reservations
American Plan
37. Used at zoos - keeps special needs of one time visitors and includes local specialties
Graveyard Shift
Registration Card
tourist menu
ASAE
38. (labor costs/net sales)x100
niche
du jour menu
labor cost percentage
Adjusted Room Count
39. The average amount each group spends
roux
average guest check
A good way to pursue a position in the hospitality industry
Rack Rate
40. A report prepared each day to provide essential performance information for a particular property to its management
AARP Rate
NR
REV PAR equation
daily report
41. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Adjoining and Connecting Rooms
contribution margin
OS
Number of Folios
42. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
Rack Rate
tourist menu
Number of Folios
43. The market share that a business actually receives
ASAE
Overstays
actual market share
labor cost percentage
44. Off-the-street
Understay
sous chef
OS
du jour menu
45. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Counterfeit Money
Graveyard Shift
sales budget
labor cost percentage
46. (cost of drinks/sales of drinks)x100
Late Charges
pour/cost percentage
roux
mother sauces
47. No reservation
NR
catchment area
Cancellations
fair market share
48. Registered But Not Assigned
Cancellations
Day Rate Rooms
What does RNA stand for?
du jour menu
49. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
AARP Rate
catchment area
Mobil
Rate Cutting
50. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Late Charges
weighted average
Dual Accounting
Travel Agencies