SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (cost of drinks/sales of drinks)x100
RevPar
Amenity Creep
pour/cost percentage
Counterfeit Money
2. Courts consider reservations to be legal contracts
Graveyard Shift
Travel Agencies
room divisions
Courts and Reservations
3. Represents the leisure travelers and tourists
Elastic Market
Mobil
labor cost percentage
Call Accounting System
4. A specific share or slot of a certain market
AARP Rate
labor cost percentage
labor cost percentage
niche
5. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
AAA
multiplier effect
Overstays
Number of Folios
6. Is mostly related to location and size of the facility
Compensation in the hospitality industry
City Ledger
Call Accounting System
Day Rate Rooms
7. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Rack Rate
Courts and Reservations
Out of Inventory Rooms (OOI)
8. All Suite hotels
Mobil
Inelastic Market
weighted average
Extend Stay Hotels are also known as what?
9. Requires equal dollar amounts of charge and credits
Americans with Disabilities Act (ADA)
Dual Accounting
No-shows
American Plan
10. Small ones are not even billed; they are erased with an allowance.
Late Charges
hub-and-spoke system
perpetual inventory
haute cuisine
11. A financial plan detailing expected sales volume and sales revenue for a specified period of time
nouvelle cuisine
Graveyard Shift
Elastic Market
sales budget
12. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
night auditor
European Plan
A good way to pursue a position in the hospitality industry
RevPar
13. Travel for recreation or the promotion and arrangement of such travel
AARP Rate
tourism
sous chef
perpetual inventory
14. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Merchant Discount Fees
Out of Order Rooms (OOO)
room divisions
multiplier effect
15. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
multiplier effect
ASAE
Cancellations
weighted average
16. The airlines
Who did we steal Yield Management from?
haute cuisine
Understay
volunteer tourism
17. From the hours of 3:30 pm to 11:30 pm
guest accounting module
Swing Shift
association rate
sales budget
18. Diamond Ratings
Job shadowing
AAA
multiplier effect
American Plan
19. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Day Shift
American Plan
Master Accounts
20. The individual who verifies and balances guests' accounts
guest accounting module
night auditor
No-shows
corporate rate
21. Guests who leave earlier than expected
Understay
No-shows
actual market share
volunteer tourism
22. Used at zoos - keeps special needs of one time visitors and includes local specialties
hub-and-spoke system
Discounting
tourist menu
roux
23. The number of seats filled on a flight
haute cuisine
load factor
roux
Amenity Creep
24. Include room and all three meals. Used in Europe
American Plan
actual market share
mother sauces
rack rate
25. The average amount each group spends
average guest check
roux
labor cost percentage
AAA
26. 10-30% off the rack rate
load factor
Extend Stay Hotels are also known as what?
corporate rate
Graveyard Shift
27. A market share based on each business receiving an equal share of the market
Day Rate Rooms
fair market share
WI
Late Charges
28. Getting the room at a certain percentage off
WI
Job shadowing
association rate
Discounting
29. Key operating figure in menu engineering - determined by subtracting food cost from selling price
du jour menu
Rack Rate
Merchant Discount Fees
contribution margin
30. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Swing Shift
Inelastic Market
Number of Folios
31. Lower than corporate rate - used when booking association business
association rate
Rack Rate
sous chef
Understay
32. Represents the business travelers
catchment area
WI
Inelastic Market
Discounting
33. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
tourism
Compensation in the hospitality industry
fair market share
34. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
ASAE
leisure travel
Early Arrivals
Swing Shift
35. Guest who stay past their scheduled departure time
Designated trainers
Rack Rate
RevPar
Overstays
36. The full rate - without discounts - that one quotes as a room charge.
AARP Rate
Understay
Late Charges
Rack Rate
37. Following a worker to learn about his or her job
Job shadowing
catchment area
European Plan
Amenity Creep
38. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
OS
roux
Call Accounting System
39. Rooms available for occupancy may be closed the next day
sustainable tourism
Out of Inventory Rooms (OOI)
Adjusted Room Count
Adjoining and Connecting Rooms
40. A running inventory that automatically updates itself
fair market share
Dual Accounting
perpetual inventory
daily report
41. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
Inelastic Market
Dual Accounting
Rate Cutting
42. Some guests with reservations never arrive at the hotel.
perpetual inventory
No-shows
Day Shift
Dual Accounting
43. Specific cultural evens and festivals
Day Shift
ecotourism
roux
cultural tourism
44. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Master Accounts
haute cuisine
Guest History Database
guest accounting module
45. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Counterfeit Money
Merchant Discount Fees
roux
Travel Agencies
46. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Extend Stay Hotels are also known as what?
sales budget
load factor
catchment area
47. Tourism with a consience
Courts and Reservations
ecotourism
Elastic Market
Rack Rate
48. Possible to exceed 100% occupancy
Day Shift
Extend Stay Hotels are also known as what?
Day Rate Rooms
Travel Agencies
49. Every connecting room adjoins - but not every adjoining room connects
ecotourism
Building Cost Room Rate Formula
AARP Rate
Adjoining and Connecting Rooms
50. A paste for thickening sauces - made from equal parts of fat and flour
roux
Merchant Discount Fees
Day Shift
AARP Rate