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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay past their scheduled departure time
Overstays
Extend Stay Hotels are also known as what?
business travel
European Plan
2. Walk-In
Designated trainers
REV PAR equation
WI
Late Charges
3. Every connecting room adjoins - but not every adjoining room connects
haute cuisine
corporate rate
sales budget
Adjoining and Connecting Rooms
4. No reservation
NR
REV PAR equation
corporate rate
labor cost percentage
5. A paste for thickening sauces - made from equal parts of fat and flour
Early Arrivals
Amenity Creep
Call Accounting System
roux
6. Tourism with a consience
Adjoining and Connecting Rooms
Counterfeit Money
Catastrophe Plans
ecotourism
7. The individual who verifies and balances guests' accounts
What does RNA stand for?
Extend Stay Hotels are also known as what?
Adjoining and Connecting Rooms
night auditor
8. Elaborate or artful cuisine - contemporary cuisine
Graveyard Shift
Franchising
Out of Order Rooms (OOO)
haute cuisine
9. Travel for recreation or the promotion and arrangement of such travel
Who did we steal Yield Management from?
tourism
Out of Inventory Rooms (OOI)
Elastic Market
10. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
ecotourism
association rate
multiplier effect
Adjusted Room Count
11. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Elastic Market
perpetual inventory
Adjoining and Connecting Rooms
12. A system that tracks guest room phone charges
NR
Call Accounting System
AARP Rate
du jour menu
13. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Day Shift
night auditor
Amenity Creep
weighted average
14. Lower than corporate rate - used when booking association business
perpetual inventory
Graveyard Shift
association rate
Amenity Creep
15. A running inventory that automatically updates itself
Adjoining and Connecting Rooms
perpetual inventory
Master Accounts
Courts and Reservations
16. Represents the business travelers
Inelastic Market
guest accounting module
Out of Order Rooms (OOO)
daily report
17. Standard rate for everyone at a hotel
mother sauces
association rate
rack rate
business travel
18. Off-the-street
daily report
Merchant Discount Fees
OS
mother sauces
19. Guests who cancel on the day of arrival
American Plan
Cancellations
Extend Stay Hotels are also known as what?
contribution margin
20. Used at zoos - keeps special needs of one time visitors and includes local specialties
European Plan
tourist menu
No-shows
What does RNA stand for?
21. Getting the room at a certain percentage off
RevPar
Master Accounts
Merchant Discount Fees
Discounting
22. Protects both the guest and employee
Adjoining and Connecting Rooms
roux
haute cuisine
Americans with Disabilities Act (ADA)
23. A plan to maximize guest and property safety in the event of a disaster
rack rate
Catastrophe Plans
Adjoining and Connecting Rooms
Out of Inventory Rooms (OOI)
24. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Call Accounting System
guest accounting module
room divisions
Guest History Database
25. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
AAA
Guest History Database
European Plan
Catastrophe Plans
26. Enables passengers to travel from one smaller city to another smaller city
haute cuisine
hub-and-spoke system
sales budget
Inelastic Market
27. Travel for family and friends - to see new areas
haute cuisine
guest accounting module
room divisions
leisure travel
28. Registered But Not Assigned
mother sauces
Mobil
cultural tourism
What does RNA stand for?
29. Courts consider reservations to be legal contracts
Travel Agencies
Late Charges
Courts and Reservations
room divisions
30. Specific cultural evens and festivals
hub-and-spoke system
Guest History Database
nouvelle cuisine
cultural tourism
31. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Pick Up Equation
Day Rate Rooms
fair market share
32. 'of the day'-chefs specials
AARP Rate
rack rate
du jour menu
Who did we steal Yield Management from?
33. 10-30% off the rack rate
load factor
catchment area
tourism
corporate rate
34. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Inelastic Market
RevPar
catchment area
Guest History Database
35. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
Out of Inventory Rooms (OOI)
actual market share
roux
36. They would rather try the hotel desk than busier retail outlets.
A good way to pursue a position in the hospitality industry
Mobil
guest accounting module
Counterfeit Money
37. Employees who train employees
Designated trainers
Travel Agencies
AAA
AARP Rate
38. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
European Plan
nouvelle cuisine
labor cost percentage
Understay
39. Also known as the due back - difference returnable - U-owe-me's or the exchange
Day Shift
Late Charges
Guest History Database
Due Bank
40. A market share based on each business receiving an equal share of the market
fair market share
leisure travel
Rate Cutting
sales budget
41. Following a worker to learn about his or her job
Job shadowing
Out of Order Rooms (OOO)
multiplier effect
Adjusted Room Count
42. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
Inelastic Market
association rate
Understay
43. ADR x Occupancy=Rev Par
catchment area
REV PAR equation
ASAE
average guest check
44. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
AAA
pour/cost percentage
Rate Cutting
Travel Agencies
45. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Courts and Reservations
Average Daily Rate
Dual Accounting
46. Travel for business purposes
Extend Stay Hotels are also known as what?
AAA
European Plan
business travel
47. (labor costs/net sales)x100
guest accounting module
Mobil
labor cost percentage
actual market share
48. Revenue earned per available room
Dual Accounting
Job shadowing
Overstays
RevPar
49. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Swing Shift
contribution margin
Guest History Database
load factor
50. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Swing Shift
What does RNA stand for?
Master Accounts
Out of Inventory Rooms (OOI)