Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Possible to exceed 100% occupancy






2. Prepare a marketing plan for yourself






3. Revenue earned per available room






4. A running inventory that automatically updates itself






5. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






6. Elaborate or artful cuisine - contemporary cuisine






7. Ecotourism combined with practical matter for policy makers






8. No reservation






9. Star System






10. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






11. The number of seats filled on a flight






12. Key to indicating a hotels performance - dollar sales/number of rooms rented






13. 10-30% off the rack rate






14. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






15. They would rather try the hotel desk than busier retail outlets.






16. Enables passengers to travel from one smaller city to another smaller city






17. Off-the-street






18. Represents the leisure travelers and tourists






19. Bechamel - espagnole - hollandaise - tomato - veloute






20. Employees who train employees






21. Represents the business travelers






22. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






23. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






24. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






25. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






26. Hotels have love-hate relationship






27. All Suite hotels






28. Lowest possible rate - many restrictions






29. A plan to maximize guest and property safety in the event of a disaster






30. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






31. A financial plan detailing expected sales volume and sales revenue for a specified period of time






32. A market share based on each business receiving an equal share of the market






33. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






34. Small ones are not even billed; they are erased with an allowance.






35. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






36. Also known as the due back - difference returnable - U-owe-me's or the exchange






37. Is mostly related to location and size of the facility






38. (cost of drinks/sales of drinks)x100






39. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






40. Specific cultural evens and festivals






41. Key operating figure in menu engineering - determined by subtracting food cost from selling price






42. A report prepared each day to provide essential performance information for a particular property to its management






43. Diamond Ratings






44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






45. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






46. Traveling cross country or abroad for purposes of volunteer work






47. Used at zoos - keeps special needs of one time visitors and includes local specialties






48. From the hours of 3:30 pm to 11:30 pm






49. Standard rate for everyone at a hotel






50. Guest who stay past their scheduled departure time