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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Day Rate Rooms
European Plan
Adjoining and Connecting Rooms
multiplier effect
2. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
corporate rate
perpetual inventory
guest accounting module
Cancellations
3. Generally repairable within a short amount of time - has a minor problem.
catchment area
Out of Order Rooms (OOO)
Franchising
perpetual inventory
4. Hotels have love-hate relationship
Travel Agencies
catchment area
Building Cost Room Rate Formula
average guest check
5. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
American Plan
Pick Up Equation
Rack Rate
6. Off-the-street
Pick Up Equation
OS
mother sauces
volunteer tourism
7. From the hours of 3:30 pm to 11:30 pm
Due Bank
Swing Shift
niche
Out of Inventory Rooms (OOI)
8. Lower than corporate rate - used when booking association business
association rate
daily report
Building Cost Room Rate Formula
rack rate
9. Include room and all three meals. Used in Europe
Americans with Disabilities Act (ADA)
Elastic Market
Adjoining and Connecting Rooms
American Plan
10. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Adjusted Room Count
haute cuisine
Franchising
OS
11. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
Number of Folios
Out of Order Rooms (OOO)
sustainable tourism
12. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Out of Order Rooms (OOO)
City Ledger
Master Accounts
Rack Rate
13. The airlines
Who did we steal Yield Management from?
night auditor
Catastrophe Plans
Mobil
14. No reservation
NR
Building Cost Room Rate Formula
load factor
AARP Rate
15. Requires equal dollar amounts of charge and credits
labor cost percentage
REV PAR equation
night auditor
Dual Accounting
16. A system that tracks guest room phone charges
perpetual inventory
corporate rate
Call Accounting System
sales budget
17. Employees who train employees
Due Bank
Who did we steal Yield Management from?
Designated trainers
European Plan
18. American Society of Association Executives
ASAE
sales budget
haute cuisine
Cancellations
19. Following a worker to learn about his or her job
rack rate
Building Cost Room Rate Formula
ecotourism
Job shadowing
20. Possible to exceed 100% occupancy
du jour menu
corporate rate
A good way to pursue a position in the hospitality industry
Day Rate Rooms
21. Rooms available for occupancy may be closed the next day
Out of Inventory Rooms (OOI)
Merchant Discount Fees
Adjusted Room Count
du jour menu
22. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
RevPar
Master Accounts
business travel
pour/cost percentage
23. Diamond Ratings
Designated trainers
Dual Accounting
AAA
Inelastic Market
24. Guest who stay past their scheduled departure time
Late Charges
Overstays
No-shows
corporate rate
25. Guests who leave earlier than expected
Late Charges
Understay
Rack Rate
Swing Shift
26. A financial plan detailing expected sales volume and sales revenue for a specified period of time
AAA
Graveyard Shift
sales budget
Understay
27. Also known as the due back - difference returnable - U-owe-me's or the exchange
sales budget
labor cost percentage
Overstays
Due Bank
28. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Designated trainers
labor cost percentage
Rate Cutting
Adjusted Room Count
29. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Pick Up Equation
Graveyard Shift
Guest History Database
Catastrophe Plans
30. Revenue earned per available room
RevPar
nouvelle cuisine
ASAE
haute cuisine
31. Specific cultural evens and festivals
volunteer tourism
Understay
Master Accounts
cultural tourism
32. All Suite hotels
pour/cost percentage
Extend Stay Hotels are also known as what?
Rate Cutting
Pick Up Equation
33. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Adjoining and Connecting Rooms
Early Arrivals
Call Accounting System
Day Rate Rooms
34. The number of seats filled on a flight
Travel Agencies
Swing Shift
load factor
Day Rate Rooms
35. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Rack Rate
Pick Up Equation
Courts and Reservations
36. The average amount each group spends
average guest check
What does RNA stand for?
corporate rate
American Plan
37. Elaborate or artful cuisine - contemporary cuisine
multiplier effect
Rack Rate
haute cuisine
Early Arrivals
38. Getting the room at a certain percentage off
guest accounting module
Cancellations
Discounting
Americans with Disabilities Act (ADA)
39. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
No-shows
Number of Folios
catchment area
average guest check
40. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
ASAE
food cost percentage
room divisions
NR
41. Courts consider reservations to be legal contracts
Travel Agencies
hub-and-spoke system
Courts and Reservations
Graveyard Shift
42. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Rack Rate
catchment area
Catastrophe Plans
room divisions
43. Preferred by most employees. From 7:30 am to 3:30 pm
leisure travel
Registration Card
average guest check
Day Shift
44. Ecotourism combined with practical matter for policy makers
food cost percentage
AARP Rate
sustainable tourism
sales budget
45. Some guests with reservations never arrive at the hotel.
No-shows
Guest History Database
room divisions
Overstays
46. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Out of Inventory Rooms (OOI)
Inelastic Market
volunteer tourism
47. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
weighted average
leisure travel
niche
multiplier effect
48. They would rather try the hotel desk than busier retail outlets.
cultural tourism
AARP Rate
Counterfeit Money
multiplier effect
49. Standard rate for everyone at a hotel
Travel Agencies
hub-and-spoke system
Merchant Discount Fees
rack rate
50. 10-30% off the rack rate
daily report
Graveyard Shift
corporate rate
American Plan