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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual who verifies and balances guests' accounts
night auditor
catchment area
Who did we steal Yield Management from?
Guest History Database
2. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Travel Agencies
Americans with Disabilities Act (ADA)
sous chef
Rate Cutting
3. Diamond Ratings
AAA
contribution margin
du jour menu
Adjoining and Connecting Rooms
4. From the hours of 11:30 pm to 7:30 am
sales budget
Graveyard Shift
Counterfeit Money
Call Accounting System
5. No reservation
Extend Stay Hotels are also known as what?
actual market share
NR
tourist menu
6. Used at zoos - keeps special needs of one time visitors and includes local specialties
food cost percentage
OS
Guest History Database
tourist menu
7. Bechamel - espagnole - hollandaise - tomato - veloute
perpetual inventory
rack rate
actual market share
mother sauces
8. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Understay
guest accounting module
City Ledger
Out of Inventory Rooms (OOI)
9. Is mostly related to location and size of the facility
perpetual inventory
Designated trainers
No-shows
Compensation in the hospitality industry
10. The airlines
Merchant Discount Fees
Who did we steal Yield Management from?
business travel
Guest History Database
11. Every connecting room adjoins - but not every adjoining room connects
sous chef
Adjoining and Connecting Rooms
AAA
AARP Rate
12. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Due Bank
Rate Cutting
weighted average
Call Accounting System
13. A cook who supervises food production and who reports to the executive chef; second in command
Due Bank
leisure travel
sous chef
Catastrophe Plans
14. Travel for family and friends - to see new areas
pour/cost percentage
room divisions
Master Accounts
leisure travel
15. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
hub-and-spoke system
Cancellations
Building Cost Room Rate Formula
catchment area
16. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
Out of Order Rooms (OOO)
labor cost percentage
association rate
17. A system that tracks guest room phone charges
Inelastic Market
American Plan
Call Accounting System
Adjusted Room Count
18. Revenue earned per available room
labor cost percentage
ASAE
food cost percentage
RevPar
19. ADR x Occupancy=Rev Par
room divisions
sustainable tourism
sous chef
REV PAR equation
20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Average Daily Rate
tourism
ecotourism
Early Arrivals
21. Also known as the due back - difference returnable - U-owe-me's or the exchange
average guest check
WI
Courts and Reservations
Due Bank
22. Traveling cross country or abroad for purposes of volunteer work
Early Arrivals
mother sauces
guest accounting module
volunteer tourism
23. Elaborate or artful cuisine - contemporary cuisine
corporate rate
haute cuisine
room divisions
load factor
24. Travel for recreation or the promotion and arrangement of such travel
volunteer tourism
Rack Rate
Travel Agencies
tourism
25. Possible to exceed 100% occupancy
cultural tourism
Day Rate Rooms
association rate
Call Accounting System
26. Registered But Not Assigned
Catastrophe Plans
What does RNA stand for?
Due Bank
night auditor
27. American Society of Association Executives
Merchant Discount Fees
Dual Accounting
hub-and-spoke system
ASAE
28. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Travel Agencies
sales budget
ecotourism
29. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
Cancellations
labor cost percentage
ecotourism
30. Some guests with reservations never arrive at the hotel.
No-shows
daily report
cultural tourism
AARP Rate
31. Following a worker to learn about his or her job
Catastrophe Plans
labor cost percentage
Job shadowing
Cancellations
32. All Suite hotels
Extend Stay Hotels are also known as what?
Understay
Day Rate Rooms
Late Charges
33. Star System
cultural tourism
catchment area
Discounting
Mobil
34. Lower than corporate rate - used when booking association business
ASAE
association rate
business travel
AARP Rate
35. Off-the-street
Job shadowing
Understay
OS
roux
36. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Elastic Market
Call Accounting System
European Plan
City Ledger
37. Represents the leisure travelers and tourists
average guest check
Elastic Market
sustainable tourism
City Ledger
38. A report prepared each day to provide essential performance information for a particular property to its management
Understay
sous chef
Adjoining and Connecting Rooms
daily report
39. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
business travel
food cost percentage
Swing Shift
40. Rooms available for occupancy may be closed the next day
labor cost percentage
Americans with Disabilities Act (ADA)
Adjusted Room Count
sales budget
41. The average amount each group spends
average guest check
room divisions
volunteer tourism
haute cuisine
42. Standard rate for everyone at a hotel
Day Rate Rooms
Americans with Disabilities Act (ADA)
Cancellations
rack rate
43. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
pour/cost percentage
nouvelle cuisine
RevPar
Swing Shift
44. They would rather try the hotel desk than busier retail outlets.
Registration Card
Discounting
Counterfeit Money
sustainable tourism
45. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
RevPar
Who did we steal Yield Management from?
Late Charges
46. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Rack Rate
food cost percentage
corporate rate
European Plan
47. Preferred by most employees. From 7:30 am to 3:30 pm
multiplier effect
Day Shift
Day Rate Rooms
perpetual inventory
48. Walk-In
fair market share
sales budget
Inelastic Market
WI
49. Protects both the guest and employee
tourist menu
A good way to pursue a position in the hospitality industry
AAA
Americans with Disabilities Act (ADA)
50. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Out of Order Rooms (OOO)
Master Accounts
Rack Rate
contribution margin