Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Traveling cross country or abroad for purposes of volunteer work






2. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






3. The full rate - without discounts - that one quotes as a room charge.






4. Used at zoos - keeps special needs of one time visitors and includes local specialties






5. Courts consider reservations to be legal contracts






6. (labor costs/net sales)x100






7. A plan to maximize guest and property safety in the event of a disaster






8. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






9. Getting the room at a certain percentage off






10. Every connecting room adjoins - but not every adjoining room connects






11. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






12. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






13. The airlines






14. Guests who leave earlier than expected






15. Specific cultural evens and festivals






16. Lowest possible rate - many restrictions






17. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






18. Possible to exceed 100% occupancy






19. Tourism with a consience






20. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






21. All Suite hotels






22. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






23. Some guests with reservations never arrive at the hotel.






24. A system that tracks guest room phone charges






25. Lower than corporate rate - used when booking association business






26. Employees who train employees






27. No reservation






28. Guest who stay past their scheduled departure time






29. Star System






30. The number of seats filled on a flight






31. Is mostly related to location and size of the facility






32. ADR x Occupancy=Rev Par






33. From the hours of 11:30 pm to 7:30 am






34. A running inventory that automatically updates itself






35. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






36. Also known as the due back - difference returnable - U-owe-me's or the exchange






37. Travel for recreation or the promotion and arrangement of such travel






38. Generally repairable within a short amount of time - has a minor problem.






39. A report prepared each day to provide essential performance information for a particular property to its management






40. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






41. Preferred by most employees. From 7:30 am to 3:30 pm






42. A market share based on each business receiving an equal share of the market






43. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






44. A cook who supervises food production and who reports to the executive chef; second in command






45. Prepare a marketing plan for yourself






46. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






47. 10-30% off the rack rate






48. The average amount each group spends






49. Key to indicating a hotels performance - dollar sales/number of rooms rented






50. (cost of drinks/sales of drinks)x100