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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ecotourism combined with practical matter for policy makers
Cancellations
sustainable tourism
Master Accounts
association rate
2. Rooms available for occupancy may be closed the next day
ASAE
What does RNA stand for?
Inelastic Market
Adjusted Room Count
3. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Rate Cutting
Amenity Creep
hub-and-spoke system
Day Shift
4. Protects both the guest and employee
Overstays
labor cost percentage
Master Accounts
Americans with Disabilities Act (ADA)
5. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
room divisions
labor cost percentage
haute cuisine
Inelastic Market
6. The full rate - without discounts - that one quotes as a room charge.
catchment area
Overstays
Rack Rate
night auditor
7. Standard rate for everyone at a hotel
Call Accounting System
rack rate
Understay
association rate
8. Guest who stay past their scheduled departure time
Overstays
Franchising
Rack Rate
European Plan
9. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
roux
City Ledger
food cost percentage
Who did we steal Yield Management from?
10. From the hours of 3:30 pm to 11:30 pm
catchment area
No-shows
Extend Stay Hotels are also known as what?
Swing Shift
11. Possible to exceed 100% occupancy
load factor
fair market share
Day Rate Rooms
sales budget
12. Represents the business travelers
pour/cost percentage
labor cost percentage
niche
Inelastic Market
13. Diamond Ratings
multiplier effect
Elastic Market
European Plan
AAA
14. A cook who supervises food production and who reports to the executive chef; second in command
multiplier effect
Counterfeit Money
night auditor
sous chef
15. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
du jour menu
European Plan
guest accounting module
Call Accounting System
16. Travel for family and friends - to see new areas
leisure travel
du jour menu
RevPar
Job shadowing
17. Guests who leave earlier than expected
Out of Inventory Rooms (OOI)
Inelastic Market
ecotourism
Understay
18. Travel for business purposes
What does RNA stand for?
AAA
Adjusted Room Count
business travel
19. A market share based on each business receiving an equal share of the market
fair market share
cultural tourism
Understay
Swing Shift
20. No reservation
mother sauces
NR
labor cost percentage
tourist menu
21. They would rather try the hotel desk than busier retail outlets.
REV PAR equation
Counterfeit Money
Rate Cutting
sales budget
22. A specific share or slot of a certain market
cultural tourism
Adjoining and Connecting Rooms
niche
multiplier effect
23. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Inelastic Market
multiplier effect
niche
guest accounting module
24. Is mostly related to location and size of the facility
sustainable tourism
Travel Agencies
American Plan
Compensation in the hospitality industry
25. The market share that a business actually receives
sous chef
actual market share
association rate
A good way to pursue a position in the hospitality industry
26. Guests who cancel on the day of arrival
Franchising
European Plan
guest accounting module
Cancellations
27. American Society of Association Executives
Amenity Creep
ASAE
nouvelle cuisine
Elastic Market
28. Bechamel - espagnole - hollandaise - tomato - veloute
labor cost percentage
cultural tourism
mother sauces
REV PAR equation
29. All Suite hotels
ecotourism
Out of Inventory Rooms (OOI)
Extend Stay Hotels are also known as what?
nouvelle cuisine
30. Off-the-street
business travel
OS
Due Bank
A good way to pursue a position in the hospitality industry
31. Following a worker to learn about his or her job
Job shadowing
sous chef
RevPar
du jour menu
32. Hotels have love-hate relationship
tourism
Catastrophe Plans
Travel Agencies
hub-and-spoke system
33. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Catastrophe Plans
weighted average
sous chef
food cost percentage
34. A running inventory that automatically updates itself
perpetual inventory
NR
fair market share
Mobil
35. Represents the leisure travelers and tourists
Elastic Market
Building Cost Room Rate Formula
labor cost percentage
Dual Accounting
36. Also known as the due back - difference returnable - U-owe-me's or the exchange
Out of Inventory Rooms (OOI)
Due Bank
Master Accounts
corporate rate
37. Employees who train employees
Designated trainers
Master Accounts
mother sauces
actual market share
38. Courts consider reservations to be legal contracts
Master Accounts
Day Rate Rooms
rack rate
Courts and Reservations
39. 10-30% off the rack rate
Out of Order Rooms (OOO)
room divisions
labor cost percentage
corporate rate
40. The number of seats filled on a flight
Travel Agencies
Catastrophe Plans
load factor
average guest check
41. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
What does RNA stand for?
Due Bank
tourist menu
42. A paste for thickening sauces - made from equal parts of fat and flour
Understay
sustainable tourism
catchment area
roux
43. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
AAA
City Ledger
Master Accounts
Adjoining and Connecting Rooms
44. Registered But Not Assigned
WI
guest accounting module
ecotourism
What does RNA stand for?
45. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
load factor
Compensation in the hospitality industry
nouvelle cuisine
46. Star System
mother sauces
rack rate
Mobil
leisure travel
47. (cost of drinks/sales of drinks)x100
pour/cost percentage
WI
labor cost percentage
AAA
48. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Day Shift
Registration Card
multiplier effect
Adjoining and Connecting Rooms
49. Getting the room at a certain percentage off
REV PAR equation
sustainable tourism
Discounting
roux
50. A plan to maximize guest and property safety in the event of a disaster
NR
Rack Rate
OS
Catastrophe Plans