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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Star System
Out of Order Rooms (OOO)
pour/cost percentage
Mobil
Registration Card
2. From the hours of 11:30 pm to 7:30 am
Call Accounting System
Graveyard Shift
Day Shift
Who did we steal Yield Management from?
3. A paste for thickening sauces - made from equal parts of fat and flour
volunteer tourism
roux
Pick Up Equation
food cost percentage
4. No reservation
Elastic Market
NR
Who did we steal Yield Management from?
Inelastic Market
5. (cost of drinks/sales of drinks)x100
Job shadowing
rack rate
Dual Accounting
pour/cost percentage
6. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
A good way to pursue a position in the hospitality industry
Guest History Database
roux
Mobil
7. (labor costs/net sales)x100
Building Cost Room Rate Formula
Extend Stay Hotels are also known as what?
labor cost percentage
Out of Inventory Rooms (OOI)
8. Following a worker to learn about his or her job
Job shadowing
catchment area
fair market share
labor cost percentage
9. Key to indicating a hotels performance - dollar sales/number of rooms rented
leisure travel
Amenity Creep
Average Daily Rate
Travel Agencies
10. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
du jour menu
Amenity Creep
cultural tourism
11. Hotels have love-hate relationship
roux
pour/cost percentage
Overstays
Travel Agencies
12. The average amount each group spends
OS
Master Accounts
average guest check
fair market share
13. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
labor cost percentage
room divisions
Call Accounting System
14. Travel for family and friends - to see new areas
Day Rate Rooms
tourist menu
leisure travel
du jour menu
15. Is mostly related to location and size of the facility
association rate
Compensation in the hospitality industry
City Ledger
Merchant Discount Fees
16. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
Compensation in the hospitality industry
labor cost percentage
sales budget
17. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Cancellations
Amenity Creep
RevPar
cultural tourism
18. Diamond Ratings
AAA
sous chef
City Ledger
leisure travel
19. Some guests with reservations never arrive at the hotel.
No-shows
Extend Stay Hotels are also known as what?
Guest History Database
What does RNA stand for?
20. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
European Plan
Compensation in the hospitality industry
Discounting
21. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Elastic Market
food cost percentage
OS
22. A running inventory that automatically updates itself
American Plan
average guest check
perpetual inventory
nouvelle cuisine
23. The airlines
Designated trainers
Overstays
Who did we steal Yield Management from?
Early Arrivals
24. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Discounting
Counterfeit Money
Out of Inventory Rooms (OOI)
sales budget
25. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
WI
Out of Inventory Rooms (OOI)
Day Rate Rooms
Registration Card
26. Also known as the due back - difference returnable - U-owe-me's or the exchange
multiplier effect
average guest check
Building Cost Room Rate Formula
Due Bank
27. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Designated trainers
Pick Up Equation
Out of Inventory Rooms (OOI)
Early Arrivals
28. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
A good way to pursue a position in the hospitality industry
du jour menu
RevPar
29. Revenue earned per available room
Out of Inventory Rooms (OOI)
RevPar
Amenity Creep
AARP Rate
30. From the hours of 3:30 pm to 11:30 pm
Catastrophe Plans
sustainable tourism
AARP Rate
Swing Shift
31. Guest who stay past their scheduled departure time
Overstays
Graveyard Shift
haute cuisine
Pick Up Equation
32. Lower than corporate rate - used when booking association business
association rate
Discounting
Master Accounts
corporate rate
33. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
contribution margin
tourism
City Ledger
Designated trainers
34. Include room and all three meals. Used in Europe
OS
Dual Accounting
American Plan
ASAE
35. A market share based on each business receiving an equal share of the market
Job shadowing
fair market share
What does RNA stand for?
American Plan
36. Enables passengers to travel from one smaller city to another smaller city
Average Daily Rate
perpetual inventory
average guest check
hub-and-spoke system
37. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
load factor
average guest check
volunteer tourism
38. Lowest possible rate - many restrictions
Americans with Disabilities Act (ADA)
AARP Rate
haute cuisine
Number of Folios
39. The number of seats filled on a flight
corporate rate
roux
Catastrophe Plans
load factor
40. Small ones are not even billed; they are erased with an allowance.
Guest History Database
sous chef
Late Charges
Dual Accounting
41. American Society of Association Executives
corporate rate
Dual Accounting
volunteer tourism
ASAE
42. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
What does RNA stand for?
Discounting
food cost percentage
Rate Cutting
43. Preferred by most employees. From 7:30 am to 3:30 pm
average guest check
Early Arrivals
Day Shift
food cost percentage
44. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
corporate rate
REV PAR equation
labor cost percentage
45. Specific cultural evens and festivals
cultural tourism
A good way to pursue a position in the hospitality industry
Graveyard Shift
pour/cost percentage
46. A cook who supervises food production and who reports to the executive chef; second in command
ecotourism
European Plan
sous chef
Courts and Reservations
47. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
Inelastic Market
Discounting
sustainable tourism
48. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Due Bank
Out of Inventory Rooms (OOI)
Graveyard Shift
cultural tourism
49. Tourism with a consience
Mobil
American Plan
ecotourism
Overstays
50. Travel for recreation or the promotion and arrangement of such travel
Amenity Creep
Counterfeit Money
Guest History Database
tourism