Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






2. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






3. Is mostly related to location and size of the facility






4. Enables passengers to travel from one smaller city to another smaller city






5. No reservation






6. Requires equal dollar amounts of charge and credits






7. The market share that a business actually receives






8. Generally repairable within a short amount of time - has a minor problem.






9. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






10. Travel for business purposes






11. Revenue earned per available room






12. 10-30% off the rack rate






13. A specific share or slot of a certain market






14. The individual who verifies and balances guests' accounts






15. A plan to maximize guest and property safety in the event of a disaster






16. Diamond Ratings






17. From the hours of 3:30 pm to 11:30 pm






18. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






19. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






20. 'of the day'-chefs specials






21. Include room and all three meals. Used in Europe






22. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






23. Some guests with reservations never arrive at the hotel.






24. American Society of Association Executives






25. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






26. Guests who leave earlier than expected






27. A system that tracks guest room phone charges






28. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






29. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






30. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






31. Ecotourism combined with practical matter for policy makers






32. Traveling cross country or abroad for purposes of volunteer work






33. A running inventory that automatically updates itself






34. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






35. Possible to exceed 100% occupancy






36. Rooms available for occupancy may be closed the next day






37. Star System






38. (cost of drinks/sales of drinks)x100






39. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






40. Standard rate for everyone at a hotel






41. Elaborate or artful cuisine - contemporary cuisine






42. Guest who stay past their scheduled departure time






43. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






44. Lower than corporate rate - used when booking association business






45. The full rate - without discounts - that one quotes as a room charge.






46. A report prepared each day to provide essential performance information for a particular property to its management






47. Following a worker to learn about his or her job






48. Tourism with a consience






49. Represents the leisure travelers and tourists






50. The proliferation of all guest products and services when hotels compete by offering more extensive amenities