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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
actual market share
roux
nouvelle cuisine
Courts and Reservations
2. No reservation
actual market share
Number of Folios
Job shadowing
NR
3. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Travel Agencies
Out of Inventory Rooms (OOI)
guest accounting module
4. Possible to exceed 100% occupancy
corporate rate
Day Rate Rooms
Call Accounting System
Inelastic Market
5. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
volunteer tourism
Out of Order Rooms (OOO)
sous chef
Amenity Creep
6. Key operating figure in menu engineering - determined by subtracting food cost from selling price
AARP Rate
American Plan
contribution margin
No-shows
7. Generally repairable within a short amount of time - has a minor problem.
Average Daily Rate
Guest History Database
Out of Order Rooms (OOO)
guest accounting module
8. Hotels have love-hate relationship
Graveyard Shift
Travel Agencies
Amenity Creep
Americans with Disabilities Act (ADA)
9. Star System
Mobil
Designated trainers
Compensation in the hospitality industry
Average Daily Rate
10. Diamond Ratings
cultural tourism
AAA
Extend Stay Hotels are also known as what?
fair market share
11. A running inventory that automatically updates itself
perpetual inventory
A good way to pursue a position in the hospitality industry
sous chef
Overstays
12. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Inelastic Market
Pick Up Equation
business travel
average guest check
13. Protects both the guest and employee
Out of Inventory Rooms (OOI)
sustainable tourism
RevPar
Americans with Disabilities Act (ADA)
14. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
roux
OS
fair market share
15. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
daily report
What does RNA stand for?
food cost percentage
NR
16. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
guest accounting module
OS
room divisions
Mobil
17. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
ecotourism
hub-and-spoke system
Americans with Disabilities Act (ADA)
18. American Society of Association Executives
WI
Designated trainers
Amenity Creep
ASAE
19. Tourism with a consience
ecotourism
Designated trainers
Day Shift
What does RNA stand for?
20. Getting the room at a certain percentage off
guest accounting module
NR
Discounting
roux
21. Off-the-street
OS
Discounting
Early Arrivals
mother sauces
22. 'of the day'-chefs specials
Average Daily Rate
du jour menu
sous chef
guest accounting module
23. Registered But Not Assigned
labor cost percentage
Pick Up Equation
City Ledger
What does RNA stand for?
24. A financial plan detailing expected sales volume and sales revenue for a specified period of time
labor cost percentage
multiplier effect
Job shadowing
sales budget
25. Rooms available for occupancy may be closed the next day
Call Accounting System
Extend Stay Hotels are also known as what?
Inelastic Market
Adjusted Room Count
26. All Suite hotels
Counterfeit Money
multiplier effect
Amenity Creep
Extend Stay Hotels are also known as what?
27. Preferred by most employees. From 7:30 am to 3:30 pm
Guest History Database
Merchant Discount Fees
Day Shift
Catastrophe Plans
28. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
perpetual inventory
tourist menu
Number of Folios
tourism
29. The number of seats filled on a flight
American Plan
load factor
Day Shift
contribution margin
30. Include room and all three meals. Used in Europe
tourism
What does RNA stand for?
American Plan
Swing Shift
31. Represents the business travelers
labor cost percentage
Call Accounting System
Inelastic Market
tourism
32. Represents the leisure travelers and tourists
RevPar
Elastic Market
Guest History Database
Franchising
33. (labor costs/net sales)x100
multiplier effect
cultural tourism
Amenity Creep
labor cost percentage
34. Ecotourism combined with practical matter for policy makers
Out of Inventory Rooms (OOI)
sustainable tourism
load factor
actual market share
35. Following a worker to learn about his or her job
Rate Cutting
No-shows
tourist menu
Job shadowing
36. Employees who train employees
nouvelle cuisine
roux
food cost percentage
Designated trainers
37. Key to indicating a hotels performance - dollar sales/number of rooms rented
Call Accounting System
Average Daily Rate
Rack Rate
ecotourism
38. ADR x Occupancy=Rev Par
hub-and-spoke system
What does RNA stand for?
REV PAR equation
Dual Accounting
39. Travel for business purposes
ASAE
Dual Accounting
catchment area
business travel
40. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Adjusted Room Count
multiplier effect
Late Charges
tourism
41. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
guest accounting module
Pick Up Equation
Counterfeit Money
42. The market share that a business actually receives
RevPar
cultural tourism
actual market share
Discounting
43. A paste for thickening sauces - made from equal parts of fat and flour
du jour menu
guest accounting module
Out of Inventory Rooms (OOI)
roux
44. Standard rate for everyone at a hotel
Overstays
association rate
rack rate
Late Charges
45. A cook who supervises food production and who reports to the executive chef; second in command
daily report
sous chef
Late Charges
volunteer tourism
46. The individual who verifies and balances guests' accounts
OS
Rack Rate
night auditor
Who did we steal Yield Management from?
47. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
tourism
Catastrophe Plans
Franchising
48. Some guests with reservations never arrive at the hotel.
actual market share
tourist menu
No-shows
food cost percentage
49. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
WI
business travel
Registration Card
50. Guests who cancel on the day of arrival
Cancellations
association rate
European Plan
ASAE