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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
daily report
Compensation in the hospitality industry
Designated trainers
2. Courts consider reservations to be legal contracts
Merchant Discount Fees
American Plan
weighted average
Courts and Reservations
3. Small ones are not even billed; they are erased with an allowance.
Overstays
Late Charges
Swing Shift
Amenity Creep
4. Getting the room at a certain percentage off
Merchant Discount Fees
Discounting
AAA
What does RNA stand for?
5. Revenue earned per available room
actual market share
RevPar
Counterfeit Money
haute cuisine
6. Off-the-street
load factor
OS
pour/cost percentage
guest accounting module
7. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
REV PAR equation
Inelastic Market
pour/cost percentage
8. Used at zoos - keeps special needs of one time visitors and includes local specialties
Due Bank
tourist menu
Travel Agencies
Catastrophe Plans
9. From the hours of 3:30 pm to 11:30 pm
No-shows
cultural tourism
Discounting
Swing Shift
10. Guest who stay past their scheduled departure time
Travel Agencies
Swing Shift
Amenity Creep
Overstays
11. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Adjusted Room Count
Americans with Disabilities Act (ADA)
Registration Card
tourism
12. Represents the business travelers
ASAE
cultural tourism
Counterfeit Money
Inelastic Market
13. American Society of Association Executives
Graveyard Shift
AAA
labor cost percentage
ASAE
14. Travel for recreation or the promotion and arrangement of such travel
haute cuisine
association rate
American Plan
tourism
15. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
What does RNA stand for?
volunteer tourism
food cost percentage
Compensation in the hospitality industry
16. Lower than corporate rate - used when booking association business
contribution margin
association rate
Americans with Disabilities Act (ADA)
Rack Rate
17. Tourism with a consience
Elastic Market
Number of Folios
labor cost percentage
ecotourism
18. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Dual Accounting
Late Charges
nouvelle cuisine
mother sauces
19. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
sales budget
food cost percentage
du jour menu
room divisions
20. Specific cultural evens and festivals
cultural tourism
daily report
WI
Early Arrivals
21. From the hours of 11:30 pm to 7:30 am
Designated trainers
Mobil
Graveyard Shift
association rate
22. Key to indicating a hotels performance - dollar sales/number of rooms rented
Master Accounts
Average Daily Rate
Overstays
REV PAR equation
23. A plan to maximize guest and property safety in the event of a disaster
Graveyard Shift
Catastrophe Plans
mother sauces
average guest check
24. Enables passengers to travel from one smaller city to another smaller city
Counterfeit Money
corporate rate
hub-and-spoke system
Late Charges
25. Elaborate or artful cuisine - contemporary cuisine
load factor
Designated trainers
haute cuisine
Rate Cutting
26. Is mostly related to location and size of the facility
Compensation in the hospitality industry
ASAE
Day Shift
fair market share
27. Possible to exceed 100% occupancy
volunteer tourism
Day Rate Rooms
catchment area
association rate
28. A running inventory that automatically updates itself
leisure travel
perpetual inventory
nouvelle cuisine
Swing Shift
29. ADR x Occupancy=Rev Par
RevPar
Amenity Creep
multiplier effect
REV PAR equation
30. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
business travel
Amenity Creep
Out of Inventory Rooms (OOI)
sustainable tourism
31. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Rack Rate
European Plan
guest accounting module
32. Represents the leisure travelers and tourists
leisure travel
American Plan
catchment area
Elastic Market
33. Walk-In
Day Rate Rooms
WI
association rate
Extend Stay Hotels are also known as what?
34. A system that tracks guest room phone charges
tourist menu
load factor
Call Accounting System
sous chef
35. 10-30% off the rack rate
daily report
Inelastic Market
corporate rate
Late Charges
36. The full rate - without discounts - that one quotes as a room charge.
corporate rate
Cancellations
Rack Rate
ASAE
37. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
corporate rate
Amenity Creep
contribution margin
AAA
38. (cost of drinks/sales of drinks)x100
catchment area
pour/cost percentage
Day Rate Rooms
mother sauces
39. All Suite hotels
REV PAR equation
Extend Stay Hotels are also known as what?
niche
Franchising
40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Late Charges
Out of Order Rooms (OOO)
daily report
Number of Folios
41. The individual who verifies and balances guests' accounts
tourism
haute cuisine
night auditor
WI
42. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
daily report
tourist menu
Franchising
43. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Early Arrivals
Graveyard Shift
Registration Card
44. Following a worker to learn about his or her job
Swing Shift
Job shadowing
Elastic Market
Guest History Database
45. Protects both the guest and employee
contribution margin
Americans with Disabilities Act (ADA)
AARP Rate
leisure travel
46. 'of the day'-chefs specials
du jour menu
ecotourism
Designated trainers
European Plan
47. Also known as the due back - difference returnable - U-owe-me's or the exchange
Dual Accounting
weighted average
Due Bank
Pick Up Equation
48. Bechamel - espagnole - hollandaise - tomato - veloute
guest accounting module
mother sauces
volunteer tourism
A good way to pursue a position in the hospitality industry
49. Hotels have love-hate relationship
Overstays
business travel
Travel Agencies
Swing Shift
50. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
business travel
labor cost percentage
Mobil