Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tourism with a consience






2. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






3. Registered But Not Assigned






4. Represents the business travelers






5. Lowest possible rate - many restrictions






6. Guest who stay past their scheduled departure time






7. Following a worker to learn about his or her job






8. A report prepared each day to provide essential performance information for a particular property to its management






9. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






10. Also known as the due back - difference returnable - U-owe-me's or the exchange






11. 10-30% off the rack rate






12. Guests who cancel on the day of arrival






13. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






14. Bechamel - espagnole - hollandaise - tomato - veloute






15. Revenue earned per available room






16. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






17. They would rather try the hotel desk than busier retail outlets.






18. A specific share or slot of a certain market






19. Key to indicating a hotels performance - dollar sales/number of rooms rented






20. Travel for business purposes






21. A paste for thickening sauces - made from equal parts of fat and flour






22. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






23. Travel for family and friends - to see new areas






24. Guests who leave earlier than expected






25. Hotels have love-hate relationship






26. Lower than corporate rate - used when booking association business






27. The market share that a business actually receives






28. Small ones are not even billed; they are erased with an allowance.






29. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






30. Represents the leisure travelers and tourists






31. Requires equal dollar amounts of charge and credits






32. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






33. Employees who train employees






34. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






35. (labor costs/net sales)x100






36. Protects both the guest and employee






37. Star System






38. Standard rate for everyone at a hotel






39. A financial plan detailing expected sales volume and sales revenue for a specified period of time






40. Every connecting room adjoins - but not every adjoining room connects






41. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






42. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






43. Some guests with reservations never arrive at the hotel.






44. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






45. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






46. Getting the room at a certain percentage off






47. Traveling cross country or abroad for purposes of volunteer work






48. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






49. The airlines






50. From the hours of 3:30 pm to 11:30 pm