Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 10-30% off the rack rate






2. Generally repairable within a short amount of time - has a minor problem.






3. 'of the day'-chefs specials






4. Travel for family and friends - to see new areas






5. Employees who train employees






6. A running inventory that automatically updates itself






7. Protects both the guest and employee






8. Also known as the due back - difference returnable - U-owe-me's or the exchange






9. A specific share or slot of a certain market






10. Traveling cross country or abroad for purposes of volunteer work






11. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






12. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






13. From the hours of 11:30 pm to 7:30 am






14. Possible to exceed 100% occupancy






15. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






16. A report prepared each day to provide essential performance information for a particular property to its management






17. American Society of Association Executives






18. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






19. Walk-In






20. A market share based on each business receiving an equal share of the market






21. They would rather try the hotel desk than busier retail outlets.






22. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






23. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






24. A paste for thickening sauces - made from equal parts of fat and flour






25. Ecotourism combined with practical matter for policy makers






26. Preferred by most employees. From 7:30 am to 3:30 pm






27. No reservation






28. Lowest possible rate - many restrictions






29. Every connecting room adjoins - but not every adjoining room connects






30. A cook who supervises food production and who reports to the executive chef; second in command






31. Represents the leisure travelers and tourists






32. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






33. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






34. Hotels have love-hate relationship






35. Guests who cancel on the day of arrival






36. Rooms available for occupancy may be closed the next day






37. Revenue earned per available room






38. Requires equal dollar amounts of charge and credits






39. Getting the room at a certain percentage off






40. Lower than corporate rate - used when booking association business






41. Standard rate for everyone at a hotel






42. Elaborate or artful cuisine - contemporary cuisine






43. Used at zoos - keeps special needs of one time visitors and includes local specialties






44. Guest who stay past their scheduled departure time






45. Star System






46. Tourism with a consience






47. Guests who leave earlier than expected






48. (labor costs/net sales)x100






49. Travel for business purposes






50. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40