Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A plan to maximize guest and property safety in the event of a disaster






2. Off-the-street






3. Tourism with a consience






4. Bechamel - espagnole - hollandaise - tomato - veloute






5. 10-30% off the rack rate






6. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






7. A running inventory that automatically updates itself






8. Travel for recreation or the promotion and arrangement of such travel






9. The individual who verifies and balances guests' accounts






10. The full rate - without discounts - that one quotes as a room charge.






11. Preferred by most employees. From 7:30 am to 3:30 pm






12. Used at zoos - keeps special needs of one time visitors and includes local specialties






13. (cost of drinks/sales of drinks)x100






14. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






15. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






16. Elaborate or artful cuisine - contemporary cuisine






17. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






18. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






19. Hotels have love-hate relationship






20. No reservation






21. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






22. All Suite hotels






23. Guests who leave earlier than expected






24. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






25. American Society of Association Executives






26. A market share based on each business receiving an equal share of the market






27. Lowest possible rate - many restrictions






28. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






29. Possible to exceed 100% occupancy






30. The airlines






31. Also known as the due back - difference returnable - U-owe-me's or the exchange






32. Walk-In






33. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






34. Small ones are not even billed; they are erased with an allowance.






35. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






36. Generally repairable within a short amount of time - has a minor problem.






37. Travel for business purposes






38. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






39. Travel for family and friends - to see new areas






40. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






41. Include room and all three meals. Used in Europe






42. A specific share or slot of a certain market






43. A financial plan detailing expected sales volume and sales revenue for a specified period of time






44. Enables passengers to travel from one smaller city to another smaller city






45. Standard rate for everyone at a hotel






46. From the hours of 11:30 pm to 7:30 am






47. Prepare a marketing plan for yourself






48. A paste for thickening sauces - made from equal parts of fat and flour






49. Traveling cross country or abroad for purposes of volunteer work






50. (labor costs/net sales)x100