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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The full rate - without discounts - that one quotes as a room charge.
Franchising
Rack Rate
Understay
AARP Rate
2. American Society of Association Executives
ASAE
niche
City Ledger
Franchising
3. 10-30% off the rack rate
WI
Guest History Database
RevPar
corporate rate
4. The number of seats filled on a flight
load factor
du jour menu
Number of Folios
Understay
5. A plan to maximize guest and property safety in the event of a disaster
Elastic Market
REV PAR equation
Catastrophe Plans
association rate
6. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Cancellations
City Ledger
mother sauces
Designated trainers
7. Represents the leisure travelers and tourists
AAA
daily report
corporate rate
Elastic Market
8. Off-the-street
Discounting
OS
Graveyard Shift
Day Shift
9. Traveling cross country or abroad for purposes of volunteer work
Extend Stay Hotels are also known as what?
nouvelle cuisine
Cancellations
volunteer tourism
10. Revenue earned per available room
nouvelle cuisine
RevPar
Master Accounts
Out of Inventory Rooms (OOI)
11. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
pour/cost percentage
Designated trainers
Cancellations
12. Travel for family and friends - to see new areas
perpetual inventory
leisure travel
nouvelle cuisine
Who did we steal Yield Management from?
13. Represents the business travelers
RevPar
Job shadowing
haute cuisine
Inelastic Market
14. Courts consider reservations to be legal contracts
Inelastic Market
business travel
Courts and Reservations
AARP Rate
15. No reservation
Dual Accounting
NR
Call Accounting System
volunteer tourism
16. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
actual market share
multiplier effect
tourism
nouvelle cuisine
17. A cook who supervises food production and who reports to the executive chef; second in command
Compensation in the hospitality industry
haute cuisine
sous chef
WI
18. The airlines
night auditor
Job shadowing
Who did we steal Yield Management from?
Courts and Reservations
19. The average amount each group spends
corporate rate
average guest check
fair market share
Call Accounting System
20. Diamond Ratings
AAA
Out of Order Rooms (OOO)
daily report
RevPar
21. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
European Plan
Call Accounting System
catchment area
22. The individual who verifies and balances guests' accounts
AARP Rate
night auditor
sustainable tourism
ASAE
23. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
mother sauces
rack rate
Out of Inventory Rooms (OOI)
sales budget
24. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Day Rate Rooms
Due Bank
City Ledger
25. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
multiplier effect
Mobil
Amenity Creep
What does RNA stand for?
26. Registered But Not Assigned
Swing Shift
Out of Order Rooms (OOO)
room divisions
What does RNA stand for?
27. A paste for thickening sauces - made from equal parts of fat and flour
roux
tourism
average guest check
What does RNA stand for?
28. A system that tracks guest room phone charges
Overstays
What does RNA stand for?
AARP Rate
Call Accounting System
29. (labor costs/net sales)x100
labor cost percentage
American Plan
What does RNA stand for?
Extend Stay Hotels are also known as what?
30. A market share based on each business receiving an equal share of the market
fair market share
Job shadowing
Mobil
business travel
31. Small ones are not even billed; they are erased with an allowance.
Late Charges
REV PAR equation
Counterfeit Money
Cancellations
32. Preferred by most employees. From 7:30 am to 3:30 pm
Pick Up Equation
Day Shift
Rack Rate
Courts and Reservations
33. Protects both the guest and employee
Counterfeit Money
sustainable tourism
Americans with Disabilities Act (ADA)
Who did we steal Yield Management from?
34. Lowest possible rate - many restrictions
labor cost percentage
Building Cost Room Rate Formula
Who did we steal Yield Management from?
AARP Rate
35. Is mostly related to location and size of the facility
Counterfeit Money
American Plan
Compensation in the hospitality industry
Day Shift
36. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
guest accounting module
Franchising
Rate Cutting
Master Accounts
37. Every connecting room adjoins - but not every adjoining room connects
daily report
perpetual inventory
Travel Agencies
Adjoining and Connecting Rooms
38. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Catastrophe Plans
Registration Card
hub-and-spoke system
perpetual inventory
39. Travel for recreation or the promotion and arrangement of such travel
REV PAR equation
cultural tourism
tourism
Compensation in the hospitality industry
40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Designated trainers
Number of Folios
Catastrophe Plans
Day Rate Rooms
41. Star System
actual market share
Mobil
leisure travel
Americans with Disabilities Act (ADA)
42. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Who did we steal Yield Management from?
pour/cost percentage
labor cost percentage
Courts and Reservations
43. 'of the day'-chefs specials
tourist menu
du jour menu
pour/cost percentage
American Plan
44. Some guests with reservations never arrive at the hotel.
OS
AARP Rate
A good way to pursue a position in the hospitality industry
No-shows
45. Guests who leave earlier than expected
corporate rate
sous chef
weighted average
Understay
46. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
tourism
roux
load factor
47. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Day Shift
leisure travel
tourism
48. Lower than corporate rate - used when booking association business
American Plan
Overstays
association rate
business travel
49. Employees who train employees
catchment area
Designated trainers
rack rate
Catastrophe Plans
50. Getting the room at a certain percentage off
daily report
Day Shift
sustainable tourism
Discounting