Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






2. Key to indicating a hotels performance - dollar sales/number of rooms rented






3. Prepare a marketing plan for yourself






4. A running inventory that automatically updates itself






5. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






6. Travel for family and friends - to see new areas






7. The individual who verifies and balances guests' accounts






8. Hotels have love-hate relationship






9. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






10. A plan to maximize guest and property safety in the event of a disaster






11. Key operating figure in menu engineering - determined by subtracting food cost from selling price






12. Preferred by most employees. From 7:30 am to 3:30 pm






13. Guests who leave earlier than expected






14. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






15. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






16. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






17. A paste for thickening sauces - made from equal parts of fat and flour






18. The full rate - without discounts - that one quotes as a room charge.






19. The average amount each group spends






20. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






21. Enables passengers to travel from one smaller city to another smaller city






22. From the hours of 3:30 pm to 11:30 pm






23. They would rather try the hotel desk than busier retail outlets.






24. Registered But Not Assigned






25. 10-30% off the rack rate






26. Standard rate for everyone at a hotel






27. Rooms available for occupancy may be closed the next day






28. (cost of drinks/sales of drinks)x100






29. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






30. Star System






31. Diamond Ratings






32. Every connecting room adjoins - but not every adjoining room connects






33. Guest who stay past their scheduled departure time






34. Represents the leisure travelers and tourists






35. Specific cultural evens and festivals






36. Employees who train employees






37. Off-the-street






38. Travel for business purposes






39. Some guests with reservations never arrive at the hotel.






40. Ecotourism combined with practical matter for policy makers






41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






42. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






43. ADR x Occupancy=Rev Par






44. Protects both the guest and employee






45. Traveling cross country or abroad for purposes of volunteer work






46. A report prepared each day to provide essential performance information for a particular property to its management






47. Requires equal dollar amounts of charge and credits






48. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






49. (labor costs/net sales)x100






50. American Society of Association Executives