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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Job shadowing
Amenity Creep
volunteer tourism
Registration Card
2. A running inventory that automatically updates itself
Late Charges
perpetual inventory
Day Rate Rooms
Extend Stay Hotels are also known as what?
3. Standard rate for everyone at a hotel
Courts and Reservations
tourist menu
rack rate
Inelastic Market
4. Requires equal dollar amounts of charge and credits
What does RNA stand for?
Guest History Database
multiplier effect
Dual Accounting
5. Tourism with a consience
Early Arrivals
OS
multiplier effect
ecotourism
6. ADR x Occupancy=Rev Par
association rate
Registration Card
average guest check
REV PAR equation
7. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
corporate rate
Building Cost Room Rate Formula
catchment area
AAA
8. Also known as the due back - difference returnable - U-owe-me's or the exchange
Designated trainers
Due Bank
Mobil
hub-and-spoke system
9. Small ones are not even billed; they are erased with an allowance.
Rate Cutting
guest accounting module
Late Charges
Overstays
10. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Compensation in the hospitality industry
Counterfeit Money
Travel Agencies
11. Travel for family and friends - to see new areas
REV PAR equation
Courts and Reservations
leisure travel
volunteer tourism
12. The airlines
Adjoining and Connecting Rooms
Who did we steal Yield Management from?
Due Bank
WI
13. From the hours of 3:30 pm to 11:30 pm
Franchising
Swing Shift
room divisions
Compensation in the hospitality industry
14. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
Elastic Market
Building Cost Room Rate Formula
room divisions
15. The average amount each group spends
tourism
Master Accounts
average guest check
American Plan
16. Ecotourism combined with practical matter for policy makers
sustainable tourism
Number of Folios
RevPar
What does RNA stand for?
17. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
Travel Agencies
night auditor
actual market share
18. The market share that a business actually receives
association rate
tourism
Overstays
actual market share
19. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Out of Order Rooms (OOO)
City Ledger
niche
contribution margin
20. Employees who train employees
rack rate
Who did we steal Yield Management from?
Designated trainers
catchment area
21. Off-the-street
AAA
OS
guest accounting module
AARP Rate
22. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Rack Rate
food cost percentage
load factor
catchment area
23. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
guest accounting module
Guest History Database
REV PAR equation
ASAE
24. (labor costs/net sales)x100
volunteer tourism
room divisions
labor cost percentage
haute cuisine
25. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
night auditor
association rate
roux
nouvelle cuisine
26. Possible to exceed 100% occupancy
Out of Order Rooms (OOO)
ASAE
haute cuisine
Day Rate Rooms
27. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Late Charges
niche
food cost percentage
European Plan
28. They would rather try the hotel desk than busier retail outlets.
du jour menu
Guest History Database
Counterfeit Money
Graveyard Shift
29. Represents the business travelers
Inelastic Market
Day Shift
Average Daily Rate
Dual Accounting
30. A cook who supervises food production and who reports to the executive chef; second in command
ASAE
sous chef
perpetual inventory
sustainable tourism
31. Guests who leave earlier than expected
Who did we steal Yield Management from?
Registration Card
No-shows
Understay
32. From the hours of 11:30 pm to 7:30 am
room divisions
Dual Accounting
Graveyard Shift
Americans with Disabilities Act (ADA)
33. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
A good way to pursue a position in the hospitality industry
No-shows
Rack Rate
34. Include room and all three meals. Used in Europe
cultural tourism
perpetual inventory
American Plan
weighted average
35. A report prepared each day to provide essential performance information for a particular property to its management
daily report
contribution margin
Swing Shift
Adjusted Room Count
36. Every connecting room adjoins - but not every adjoining room connects
Late Charges
American Plan
Compensation in the hospitality industry
Adjoining and Connecting Rooms
37. Walk-In
Guest History Database
WI
daily report
corporate rate
38. Star System
weighted average
Guest History Database
Mobil
Pick Up Equation
39. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Master Accounts
Pick Up Equation
multiplier effect
Building Cost Room Rate Formula
40. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
European Plan
No-shows
business travel
41. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
fair market share
multiplier effect
tourism
Adjoining and Connecting Rooms
42. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
AAA
Merchant Discount Fees
cultural tourism
Compensation in the hospitality industry
43. Guests who cancel on the day of arrival
Rate Cutting
Cancellations
Americans with Disabilities Act (ADA)
haute cuisine
44. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Swing Shift
Call Accounting System
roux
45. Is mostly related to location and size of the facility
association rate
Compensation in the hospitality industry
OS
Guest History Database
46. A paste for thickening sauces - made from equal parts of fat and flour
night auditor
fair market share
roux
Rack Rate
47. Lower than corporate rate - used when booking association business
Mobil
Out of Order Rooms (OOO)
association rate
business travel
48. (cost of drinks/sales of drinks)x100
Swing Shift
Courts and Reservations
pour/cost percentage
Adjusted Room Count
49. Specific cultural evens and festivals
Call Accounting System
cultural tourism
Catastrophe Plans
catchment area
50. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Travel Agencies
A good way to pursue a position in the hospitality industry
fair market share