Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the business travelers






2. Specific cultural evens and festivals






3. The market share that a business actually receives






4. A cook who supervises food production and who reports to the executive chef; second in command






5. Employees who train employees






6. Lowest possible rate - many restrictions






7. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






8. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






9. Standard rate for everyone at a hotel






10. No reservation






11. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






12. From the hours of 11:30 pm to 7:30 am






13. Tourism with a consience






14. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






15. Travel for recreation or the promotion and arrangement of such travel






16. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






17. (labor costs/net sales)x100






18. A specific share or slot of a certain market






19. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






20. 10-30% off the rack rate






21. A report prepared each day to provide essential performance information for a particular property to its management






22. Courts consider reservations to be legal contracts






23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






25. The full rate - without discounts - that one quotes as a room charge.






26. The airlines






27. Walk-In






28. A paste for thickening sauces - made from equal parts of fat and flour






29. Include room and all three meals. Used in Europe






30. The average amount each group spends






31. The number of seats filled on a flight






32. ADR x Occupancy=Rev Par






33. Possible to exceed 100% occupancy






34. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






35. Following a worker to learn about his or her job






36. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






37. Guests who cancel on the day of arrival






38. A market share based on each business receiving an equal share of the market






39. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






40. The individual who verifies and balances guests' accounts






41. Travel for family and friends - to see new areas






42. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






43. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






44. A system that tracks guest room phone charges






45. Guest who stay past their scheduled departure time






46. Preferred by most employees. From 7:30 am to 3:30 pm






47. Ecotourism combined with practical matter for policy makers






48. Protects both the guest and employee






49. Rooms available for occupancy may be closed the next day






50. A concept that refers to new money that is brought into a community to some extent that income then passes into the community