Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Society of Association Executives






2. Key to indicating a hotels performance - dollar sales/number of rooms rented






3. Requires equal dollar amounts of charge and credits






4. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






5. Small ones are not even billed; they are erased with an allowance.






6. The average amount each group spends






7. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






8. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






9. A report prepared each day to provide essential performance information for a particular property to its management






10. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






11. The number of seats filled on a flight






12. Tourism with a consience






13. Key operating figure in menu engineering - determined by subtracting food cost from selling price






14. Is mostly related to location and size of the facility






15. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






16. A financial plan detailing expected sales volume and sales revenue for a specified period of time






17. All Suite hotels






18. Hotels have love-hate relationship






19. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






20. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






21. ADR x Occupancy=Rev Par






22. Off-the-street






23. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






24. The airlines






25. The full rate - without discounts - that one quotes as a room charge.






26. Traveling cross country or abroad for purposes of volunteer work






27. Star System






28. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






29. Represents the leisure travelers and tourists






30. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






31. Bechamel - espagnole - hollandaise - tomato - veloute






32. Lowest possible rate - many restrictions






33. A running inventory that automatically updates itself






34. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






35. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






36. Following a worker to learn about his or her job






37. Used at zoos - keeps special needs of one time visitors and includes local specialties






38. The market share that a business actually receives






39. Courts consider reservations to be legal contracts






40. Standard rate for everyone at a hotel






41. Travel for recreation or the promotion and arrangement of such travel






42. A plan to maximize guest and property safety in the event of a disaster






43. Prepare a marketing plan for yourself






44. Lower than corporate rate - used when booking association business






45. (labor costs/net sales)x100






46. From the hours of 3:30 pm to 11:30 pm






47. Generally repairable within a short amount of time - has a minor problem.






48. No reservation






49. Ecotourism combined with practical matter for policy makers






50. Guests who cancel on the day of arrival