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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A paste for thickening sauces - made from equal parts of fat and flour
Merchant Discount Fees
cultural tourism
Registration Card
roux
2. Represents the leisure travelers and tourists
labor cost percentage
Elastic Market
Discounting
hub-and-spoke system
3. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Average Daily Rate
room divisions
business travel
pour/cost percentage
4. Travel for recreation or the promotion and arrangement of such travel
weighted average
tourism
Registration Card
Pick Up Equation
5. From the hours of 11:30 pm to 7:30 am
RevPar
NR
Pick Up Equation
Graveyard Shift
6. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Dual Accounting
Understay
sales budget
room divisions
7. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Merchant Discount Fees
perpetual inventory
labor cost percentage
Compensation in the hospitality industry
8. ADR x Occupancy=Rev Par
Graveyard Shift
ASAE
REV PAR equation
AARP Rate
9. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
food cost percentage
Due Bank
Courts and Reservations
10. Rooms available for occupancy may be closed the next day
Adjusted Room Count
OS
Early Arrivals
What does RNA stand for?
11. Travel for family and friends - to see new areas
NR
Merchant Discount Fees
Out of Order Rooms (OOO)
leisure travel
12. Traveling cross country or abroad for purposes of volunteer work
tourist menu
volunteer tourism
tourism
Franchising
13. Standard rate for everyone at a hotel
average guest check
rack rate
sustainable tourism
Number of Folios
14. Represents the business travelers
Inelastic Market
business travel
tourism
Adjoining and Connecting Rooms
15. A system that tracks guest room phone charges
Call Accounting System
weighted average
perpetual inventory
WI
16. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
corporate rate
Catastrophe Plans
Number of Folios
17. Include room and all three meals. Used in Europe
NR
Rate Cutting
American Plan
Graveyard Shift
18. The average amount each group spends
night auditor
labor cost percentage
roux
average guest check
19. Lowest possible rate - many restrictions
night auditor
Pick Up Equation
AARP Rate
Out of Inventory Rooms (OOI)
20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
No-shows
Early Arrivals
REV PAR equation
Due Bank
21. Registered But Not Assigned
business travel
REV PAR equation
tourist menu
What does RNA stand for?
22. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Average Daily Rate
du jour menu
Day Rate Rooms
multiplier effect
23. Off-the-street
OS
Day Shift
Call Accounting System
cultural tourism
24. No reservation
guest accounting module
Due Bank
NR
Catastrophe Plans
25. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Due Bank
Building Cost Room Rate Formula
AARP Rate
26. Possible to exceed 100% occupancy
NR
Understay
room divisions
Day Rate Rooms
27. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
food cost percentage
Out of Inventory Rooms (OOI)
Courts and Reservations
ASAE
28. A report prepared each day to provide essential performance information for a particular property to its management
European Plan
Merchant Discount Fees
contribution margin
daily report
29. 10-30% off the rack rate
Understay
Franchising
Call Accounting System
corporate rate
30. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
room divisions
Merchant Discount Fees
Catastrophe Plans
31. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
volunteer tourism
Master Accounts
catchment area
32. The market share that a business actually receives
catchment area
cultural tourism
actual market share
sustainable tourism
33. Walk-In
Job shadowing
WI
roux
daily report
34. Hotels have love-hate relationship
Out of Order Rooms (OOO)
Early Arrivals
Travel Agencies
fair market share
35. Requires equal dollar amounts of charge and credits
rack rate
cultural tourism
Dual Accounting
Understay
36. Getting the room at a certain percentage off
American Plan
Graveyard Shift
guest accounting module
Discounting
37. A specific share or slot of a certain market
What does RNA stand for?
Day Shift
niche
NR
38. Specific cultural evens and festivals
Designated trainers
Rate Cutting
No-shows
cultural tourism
39. Bechamel - espagnole - hollandaise - tomato - veloute
Number of Folios
Americans with Disabilities Act (ADA)
sous chef
mother sauces
40. Generally repairable within a short amount of time - has a minor problem.
du jour menu
Out of Order Rooms (OOO)
REV PAR equation
rack rate
41. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
American Plan
food cost percentage
Dual Accounting
Adjusted Room Count
42. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Compensation in the hospitality industry
Swing Shift
American Plan
43. Travel for business purposes
Franchising
business travel
AARP Rate
ASAE
44. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
multiplier effect
Day Shift
corporate rate
45. Some guests with reservations never arrive at the hotel.
Day Shift
tourism
room divisions
No-shows
46. From the hours of 3:30 pm to 11:30 pm
A good way to pursue a position in the hospitality industry
Merchant Discount Fees
Swing Shift
pour/cost percentage
47. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Day Rate Rooms
ASAE
Master Accounts
Swing Shift
48. Preferred by most employees. From 7:30 am to 3:30 pm
leisure travel
Day Shift
contribution margin
WI
49. The airlines
Who did we steal Yield Management from?
Understay
Amenity Creep
pour/cost percentage
50. Protects both the guest and employee
City Ledger
Graveyard Shift
Americans with Disabilities Act (ADA)
Overstays