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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Used at zoos - keeps special needs of one time visitors and includes local specialties
fair market share
sous chef
tourist menu
leisure travel
2. American Society of Association Executives
ASAE
ecotourism
guest accounting module
AAA
3. Travel for family and friends - to see new areas
roux
actual market share
leisure travel
Call Accounting System
4. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Counterfeit Money
multiplier effect
Travel Agencies
food cost percentage
5. 10-30% off the rack rate
corporate rate
ASAE
Building Cost Room Rate Formula
Inelastic Market
6. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Rack Rate
sustainable tourism
Guest History Database
leisure travel
7. Include room and all three meals. Used in Europe
American Plan
mother sauces
City Ledger
What does RNA stand for?
8. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Average Daily Rate
ASAE
Building Cost Room Rate Formula
Graveyard Shift
9. Registered But Not Assigned
Franchising
What does RNA stand for?
Rack Rate
WI
10. A specific share or slot of a certain market
niche
tourist menu
Graveyard Shift
sustainable tourism
11. Key operating figure in menu engineering - determined by subtracting food cost from selling price
fair market share
contribution margin
leisure travel
NR
12. From the hours of 11:30 pm to 7:30 am
tourist menu
multiplier effect
Graveyard Shift
haute cuisine
13. Possible to exceed 100% occupancy
Day Rate Rooms
contribution margin
tourism
catchment area
14. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
sous chef
weighted average
Rate Cutting
haute cuisine
15. ADR x Occupancy=Rev Par
Registration Card
Guest History Database
RevPar
REV PAR equation
16. Rooms available for occupancy may be closed the next day
Master Accounts
leisure travel
Adjusted Room Count
ecotourism
17. Employees who train employees
Catastrophe Plans
Designated trainers
Inelastic Market
Registration Card
18. Guests who cancel on the day of arrival
sustainable tourism
sous chef
RevPar
Cancellations
19. Standard rate for everyone at a hotel
rack rate
Graveyard Shift
business travel
No-shows
20. The number of seats filled on a flight
No-shows
load factor
What does RNA stand for?
Day Rate Rooms
21. Bechamel - espagnole - hollandaise - tomato - veloute
Due Bank
mother sauces
hub-and-spoke system
Understay
22. 'of the day'-chefs specials
catchment area
du jour menu
Rack Rate
Graveyard Shift
23. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
sous chef
weighted average
Discounting
ecotourism
24. Small ones are not even billed; they are erased with an allowance.
Late Charges
rack rate
sous chef
Graveyard Shift
25. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Late Charges
Due Bank
food cost percentage
26. A paste for thickening sauces - made from equal parts of fat and flour
European Plan
perpetual inventory
sustainable tourism
roux
27. Key to indicating a hotels performance - dollar sales/number of rooms rented
Franchising
Courts and Reservations
nouvelle cuisine
Average Daily Rate
28. Lowest possible rate - many restrictions
Catastrophe Plans
AARP Rate
City Ledger
Dual Accounting
29. Protects both the guest and employee
business travel
volunteer tourism
Americans with Disabilities Act (ADA)
tourist menu
30. The full rate - without discounts - that one quotes as a room charge.
Elastic Market
Extend Stay Hotels are also known as what?
Rack Rate
A good way to pursue a position in the hospitality industry
31. Off-the-street
Amenity Creep
Extend Stay Hotels are also known as what?
OS
Master Accounts
32. Elaborate or artful cuisine - contemporary cuisine
Rate Cutting
haute cuisine
Dual Accounting
Swing Shift
33. Requires equal dollar amounts of charge and credits
Master Accounts
business travel
hub-and-spoke system
Dual Accounting
34. Generally repairable within a short amount of time - has a minor problem.
niche
American Plan
Out of Order Rooms (OOO)
haute cuisine
35. Travel for recreation or the promotion and arrangement of such travel
tourism
average guest check
Merchant Discount Fees
Franchising
36. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
perpetual inventory
ASAE
Master Accounts
RevPar
37. No reservation
Out of Order Rooms (OOO)
tourist menu
food cost percentage
NR
38. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
No-shows
Rack Rate
Early Arrivals
catchment area
39. The airlines
Who did we steal Yield Management from?
Day Shift
Pick Up Equation
Cancellations
40. Guest who stay past their scheduled departure time
Americans with Disabilities Act (ADA)
Merchant Discount Fees
Overstays
Day Shift
41. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Registration Card
Out of Inventory Rooms (OOI)
catchment area
Designated trainers
42. Some guests with reservations never arrive at the hotel.
corporate rate
No-shows
WI
Franchising
43. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
fair market share
Registration Card
food cost percentage
du jour menu
44. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
Elastic Market
Overstays
roux
45. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Inelastic Market
nouvelle cuisine
AARP Rate
City Ledger
46. Ecotourism combined with practical matter for policy makers
sustainable tourism
leisure travel
Americans with Disabilities Act (ADA)
ecotourism
47. Diamond Ratings
Dual Accounting
AAA
Number of Folios
Overstays
48. Walk-In
contribution margin
Average Daily Rate
Job shadowing
WI
49. A market share based on each business receiving an equal share of the market
Compensation in the hospitality industry
corporate rate
fair market share
European Plan
50. Represents the leisure travelers and tourists
Franchising
Pick Up Equation
Mobil
Elastic Market