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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Americans with Disabilities Act (ADA)
OS
Merchant Discount Fees
2. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Job shadowing
Pick Up Equation
Late Charges
Americans with Disabilities Act (ADA)
3. The market share that a business actually receives
Registration Card
actual market share
Day Rate Rooms
corporate rate
4. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Inelastic Market
Rate Cutting
REV PAR equation
Discounting
5. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
leisure travel
weighted average
load factor
corporate rate
6. They would rather try the hotel desk than busier retail outlets.
Compensation in the hospitality industry
Counterfeit Money
REV PAR equation
night auditor
7. The full rate - without discounts - that one quotes as a room charge.
Courts and Reservations
room divisions
Due Bank
Rack Rate
8. (labor costs/net sales)x100
Rate Cutting
business travel
RevPar
labor cost percentage
9. A cook who supervises food production and who reports to the executive chef; second in command
cultural tourism
Extend Stay Hotels are also known as what?
Discounting
sous chef
10. Following a worker to learn about his or her job
Job shadowing
Courts and Reservations
nouvelle cuisine
room divisions
11. Guest who stay past their scheduled departure time
Overstays
Rack Rate
AAA
business travel
12. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
du jour menu
Rack Rate
average guest check
13. A system that tracks guest room phone charges
Mobil
Discounting
Call Accounting System
Due Bank
14. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
du jour menu
Amenity Creep
Elastic Market
Master Accounts
15. Ecotourism combined with practical matter for policy makers
Franchising
sustainable tourism
association rate
Guest History Database
16. The number of seats filled on a flight
Who did we steal Yield Management from?
load factor
pour/cost percentage
Adjusted Room Count
17. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
Americans with Disabilities Act (ADA)
OS
association rate
18. Specific cultural evens and festivals
Adjusted Room Count
Early Arrivals
cultural tourism
Graveyard Shift
19. All Suite hotels
roux
Overstays
Extend Stay Hotels are also known as what?
rack rate
20. Off-the-street
REV PAR equation
Pick Up Equation
weighted average
OS
21. Used at zoos - keeps special needs of one time visitors and includes local specialties
nouvelle cuisine
tourist menu
What does RNA stand for?
Discounting
22. From the hours of 3:30 pm to 11:30 pm
guest accounting module
ASAE
Cancellations
Swing Shift
23. The average amount each group spends
OS
average guest check
Cancellations
What does RNA stand for?
24. Represents the leisure travelers and tourists
contribution margin
Late Charges
Elastic Market
Amenity Creep
25. Lower than corporate rate - used when booking association business
Day Rate Rooms
Counterfeit Money
tourist menu
association rate
26. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
REV PAR equation
daily report
sustainable tourism
27. A paste for thickening sauces - made from equal parts of fat and flour
Day Rate Rooms
American Plan
roux
Mobil
28. Elaborate or artful cuisine - contemporary cuisine
Out of Inventory Rooms (OOI)
AAA
haute cuisine
City Ledger
29. Represents the business travelers
Number of Folios
Late Charges
Extend Stay Hotels are also known as what?
Inelastic Market
30. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
haute cuisine
REV PAR equation
leisure travel
31. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
du jour menu
Building Cost Room Rate Formula
Day Rate Rooms
Compensation in the hospitality industry
32. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Cancellations
nouvelle cuisine
load factor
Due Bank
33. Hotels have love-hate relationship
rack rate
Travel Agencies
Inelastic Market
multiplier effect
34. A plan to maximize guest and property safety in the event of a disaster
catchment area
Elastic Market
Catastrophe Plans
Out of Inventory Rooms (OOI)
35. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Franchising
cultural tourism
Merchant Discount Fees
36. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
labor cost percentage
Job shadowing
European Plan
hub-and-spoke system
37. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Understay
Courts and Reservations
roux
room divisions
38. A running inventory that automatically updates itself
Catastrophe Plans
Registration Card
Rack Rate
perpetual inventory
39. Guests who cancel on the day of arrival
mother sauces
Cancellations
ecotourism
American Plan
40. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Compensation in the hospitality industry
fair market share
contribution margin
Master Accounts
41. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
hub-and-spoke system
Graveyard Shift
Guest History Database
WI
42. American Society of Association Executives
rack rate
ASAE
What does RNA stand for?
No-shows
43. (cost of drinks/sales of drinks)x100
City Ledger
pour/cost percentage
Extend Stay Hotels are also known as what?
average guest check
44. Include room and all three meals. Used in Europe
tourist menu
American Plan
rack rate
Who did we steal Yield Management from?
45. The individual who verifies and balances guests' accounts
Out of Inventory Rooms (OOI)
multiplier effect
Master Accounts
night auditor
46. Tourism with a consience
ecotourism
actual market share
What does RNA stand for?
AARP Rate
47. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Average Daily Rate
du jour menu
sustainable tourism
48. Is mostly related to location and size of the facility
Swing Shift
Due Bank
Compensation in the hospitality industry
Average Daily Rate
49. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
contribution margin
Number of Folios
Franchising
roux
50. Small ones are not even billed; they are erased with an allowance.
corporate rate
A good way to pursue a position in the hospitality industry
Late Charges
Rack Rate