Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who train employees






2. Walk-In






3. Following a worker to learn about his or her job






4. Elaborate or artful cuisine - contemporary cuisine






5. No reservation






6. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






7. Getting the room at a certain percentage off






8. The number of seats filled on a flight






9. Possible to exceed 100% occupancy






10. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






11. American Society of Association Executives






12. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






13. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






14. Represents the leisure travelers and tourists






15. Travel for business purposes






16. Guests who cancel on the day of arrival






17. Rooms available for occupancy may be closed the next day






18. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






19. The airlines






20. Preferred by most employees. From 7:30 am to 3:30 pm






21. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






22. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






23. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






24. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






25. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






26. The individual who verifies and balances guests' accounts






27. Tourism with a consience






28. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






29. All Suite hotels






30. The average amount each group spends






31. Requires equal dollar amounts of charge and credits






32. Lower than corporate rate - used when booking association business






33. A specific share or slot of a certain market






34. Guest who stay past their scheduled departure time






35. A cook who supervises food production and who reports to the executive chef; second in command






36. 10-30% off the rack rate






37. Diamond Ratings






38. Ecotourism combined with practical matter for policy makers






39. The market share that a business actually receives






40. Some guests with reservations never arrive at the hotel.






41. Prepare a marketing plan for yourself






42. A paste for thickening sauces - made from equal parts of fat and flour






43. Is mostly related to location and size of the facility






44. Also known as the due back - difference returnable - U-owe-me's or the exchange






45. Specific cultural evens and festivals






46. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






47. Courts consider reservations to be legal contracts






48. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






49. Guests who leave earlier than expected






50. They would rather try the hotel desk than busier retail outlets.