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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who train employees
Day Rate Rooms
No-shows
Designated trainers
business travel
2. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Swing Shift
association rate
AARP Rate
3. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Out of Order Rooms (OOO)
NR
Mobil
4. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Designated trainers
labor cost percentage
American Plan
5. A report prepared each day to provide essential performance information for a particular property to its management
mother sauces
Out of Order Rooms (OOO)
cultural tourism
daily report
6. Standard rate for everyone at a hotel
volunteer tourism
Franchising
niche
rack rate
7. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Adjusted Room Count
contribution margin
Adjoining and Connecting Rooms
ASAE
8. Represents the business travelers
Inelastic Market
perpetual inventory
Job shadowing
Early Arrivals
9. Travel for family and friends - to see new areas
du jour menu
leisure travel
guest accounting module
Who did we steal Yield Management from?
10. From the hours of 11:30 pm to 7:30 am
fair market share
Overstays
Graveyard Shift
Mobil
11. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
What does RNA stand for?
Rate Cutting
Day Rate Rooms
niche
12. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
hub-and-spoke system
labor cost percentage
Understay
Elastic Market
13. A financial plan detailing expected sales volume and sales revenue for a specified period of time
volunteer tourism
What does RNA stand for?
sales budget
Franchising
14. A system that tracks guest room phone charges
Call Accounting System
business travel
tourism
Rate Cutting
15. A plan to maximize guest and property safety in the event of a disaster
tourism
Catastrophe Plans
Franchising
Building Cost Room Rate Formula
16. Small ones are not even billed; they are erased with an allowance.
Late Charges
OS
Rack Rate
rack rate
17. Some guests with reservations never arrive at the hotel.
No-shows
Counterfeit Money
RevPar
Travel Agencies
18. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
tourist menu
Mobil
load factor
19. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Registration Card
Pick Up Equation
Overstays
20. Ecotourism combined with practical matter for policy makers
Day Shift
Number of Folios
sustainable tourism
actual market share
21. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
nouvelle cuisine
Travel Agencies
Graveyard Shift
Franchising
22. Is mostly related to location and size of the facility
haute cuisine
nouvelle cuisine
Compensation in the hospitality industry
actual market share
23. A running inventory that automatically updates itself
NR
Designated trainers
perpetual inventory
No-shows
24. Guests who cancel on the day of arrival
Cancellations
food cost percentage
European Plan
Day Rate Rooms
25. American Society of Association Executives
Early Arrivals
AARP Rate
ASAE
business travel
26. Key to indicating a hotels performance - dollar sales/number of rooms rented
Out of Inventory Rooms (OOI)
Average Daily Rate
night auditor
leisure travel
27. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
leisure travel
Compensation in the hospitality industry
REV PAR equation
28. 'of the day'-chefs specials
du jour menu
American Plan
night auditor
Extend Stay Hotels are also known as what?
29. Every connecting room adjoins - but not every adjoining room connects
Pick Up Equation
Adjoining and Connecting Rooms
AARP Rate
multiplier effect
30. Generally repairable within a short amount of time - has a minor problem.
corporate rate
Counterfeit Money
Out of Order Rooms (OOO)
cultural tourism
31. Include room and all three meals. Used in Europe
American Plan
Rate Cutting
Day Rate Rooms
nouvelle cuisine
32. (labor costs/net sales)x100
Extend Stay Hotels are also known as what?
Overstays
labor cost percentage
Out of Inventory Rooms (OOI)
33. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Day Shift
Pick Up Equation
tourism
contribution margin
34. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Dual Accounting
catchment area
Due Bank
Job shadowing
35. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
fair market share
Discounting
Swing Shift
36. Revenue earned per available room
tourism
Americans with Disabilities Act (ADA)
RevPar
Travel Agencies
37. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Swing Shift
daily report
leisure travel
38. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Franchising
multiplier effect
ASAE
Out of Inventory Rooms (OOI)
39. Hotels have love-hate relationship
perpetual inventory
Americans with Disabilities Act (ADA)
Travel Agencies
No-shows
40. Diamond Ratings
daily report
Call Accounting System
AAA
Out of Inventory Rooms (OOI)
41. Getting the room at a certain percentage off
niche
multiplier effect
hub-and-spoke system
Discounting
42. Travel for recreation or the promotion and arrangement of such travel
fair market share
Americans with Disabilities Act (ADA)
Graveyard Shift
tourism
43. From the hours of 3:30 pm to 11:30 pm
Due Bank
Cancellations
Rack Rate
Swing Shift
44. Bechamel - espagnole - hollandaise - tomato - veloute
American Plan
load factor
mother sauces
nouvelle cuisine
45. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
labor cost percentage
Master Accounts
REV PAR equation
46. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Adjoining and Connecting Rooms
business travel
du jour menu
food cost percentage
47. Specific cultural evens and festivals
cultural tourism
Understay
guest accounting module
City Ledger
48. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
American Plan
nouvelle cuisine
room divisions
49. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Swing Shift
tourism
OS
50. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Number of Folios
tourist menu
multiplier effect
OS