Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for business purposes






2. Used at zoos - keeps special needs of one time visitors and includes local specialties






3. Guests who cancel on the day of arrival






4. From the hours of 11:30 pm to 7:30 am






5. (labor costs/net sales)x100






6. Rooms available for occupancy may be closed the next day






7. Possible to exceed 100% occupancy






8. Walk-In






9. Guest who stay past their scheduled departure time






10. Specific cultural evens and festivals






11. A system that tracks guest room phone charges






12. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






13. Registered But Not Assigned






14. Travel for family and friends - to see new areas






15. Diamond Ratings






16. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






17. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






18. A paste for thickening sauces - made from equal parts of fat and flour






19. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






20. Prepare a marketing plan for yourself






21. The individual who verifies and balances guests' accounts






22. Is mostly related to location and size of the facility






23. The full rate - without discounts - that one quotes as a room charge.






24. Some guests with reservations never arrive at the hotel.






25. From the hours of 3:30 pm to 11:30 pm






26. Key to indicating a hotels performance - dollar sales/number of rooms rented






27. Standard rate for everyone at a hotel






28. Traveling cross country or abroad for purposes of volunteer work






29. 10-30% off the rack rate






30. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






31. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






32. All Suite hotels






33. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






34. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






35. Tourism with a consience






36. A cook who supervises food production and who reports to the executive chef; second in command






37. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






38. Requires equal dollar amounts of charge and credits






39. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






40. Every connecting room adjoins - but not every adjoining room connects






41. No reservation






42. A financial plan detailing expected sales volume and sales revenue for a specified period of time






43. A running inventory that automatically updates itself






44. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






45. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






46. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






47. Also known as the due back - difference returnable - U-owe-me's or the exchange






48. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






49. Employees who train employees






50. There is no relationship between the number of city-ledger accounts and the number of occupied rooms