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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 10-30% off the rack rate
Understay
Due Bank
corporate rate
NR
2. (labor costs/net sales)x100
Who did we steal Yield Management from?
labor cost percentage
Franchising
Out of Inventory Rooms (OOI)
3. Standard rate for everyone at a hotel
tourist menu
Who did we steal Yield Management from?
perpetual inventory
rack rate
4. Off-the-street
WI
Dual Accounting
fair market share
OS
5. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
night auditor
Understay
Who did we steal Yield Management from?
6. Prepare a marketing plan for yourself
Adjusted Room Count
labor cost percentage
A good way to pursue a position in the hospitality industry
rack rate
7. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
REV PAR equation
Understay
Americans with Disabilities Act (ADA)
8. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Franchising
perpetual inventory
sous chef
Pick Up Equation
9. Guest who stay past their scheduled departure time
RevPar
Overstays
contribution margin
sustainable tourism
10. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Job shadowing
daily report
sous chef
multiplier effect
11. Guests who leave earlier than expected
nouvelle cuisine
leisure travel
American Plan
Understay
12. The individual who verifies and balances guests' accounts
Discounting
daily report
rack rate
night auditor
13. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
NR
catchment area
pour/cost percentage
Day Shift
14. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
niche
No-shows
nouvelle cuisine
Pick Up Equation
15. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
Overstays
Merchant Discount Fees
Graveyard Shift
16. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
Inelastic Market
ASAE
Designated trainers
17. Revenue earned per available room
Compensation in the hospitality industry
actual market share
RevPar
ecotourism
18. 'of the day'-chefs specials
Understay
NR
du jour menu
weighted average
19. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Rate Cutting
sous chef
roux
20. Some guests with reservations never arrive at the hotel.
No-shows
niche
Extend Stay Hotels are also known as what?
AARP Rate
21. A market share based on each business receiving an equal share of the market
labor cost percentage
fair market share
Merchant Discount Fees
No-shows
22. A system that tracks guest room phone charges
Call Accounting System
roux
load factor
Early Arrivals
23. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
association rate
City Ledger
RevPar
Inelastic Market
24. American Society of Association Executives
ASAE
actual market share
Mobil
Swing Shift
25. Diamond Ratings
multiplier effect
daily report
AAA
mother sauces
26. Travel for family and friends - to see new areas
Franchising
Counterfeit Money
Who did we steal Yield Management from?
leisure travel
27. Travel for recreation or the promotion and arrangement of such travel
Swing Shift
WI
tourism
fair market share
28. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Out of Inventory Rooms (OOI)
European Plan
A good way to pursue a position in the hospitality industry
Elastic Market
29. Bechamel - espagnole - hollandaise - tomato - veloute
European Plan
sustainable tourism
ecotourism
mother sauces
30. Represents the leisure travelers and tourists
AAA
Elastic Market
mother sauces
Number of Folios
31. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Adjoining and Connecting Rooms
Elastic Market
What does RNA stand for?
32. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
guest accounting module
Amenity Creep
tourist menu
Registration Card
33. Employees who train employees
Late Charges
guest accounting module
association rate
Designated trainers
34. Requires equal dollar amounts of charge and credits
perpetual inventory
Who did we steal Yield Management from?
Dual Accounting
Pick Up Equation
35. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
cultural tourism
Call Accounting System
Number of Folios
36. A paste for thickening sauces - made from equal parts of fat and flour
roux
daily report
Late Charges
OS
37. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
What does RNA stand for?
Overstays
NR
Franchising
38. Hotels have love-hate relationship
Out of Inventory Rooms (OOI)
Travel Agencies
Mobil
roux
39. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Courts and Reservations
Merchant Discount Fees
Counterfeit Money
sales budget
40. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Courts and Reservations
Understay
Americans with Disabilities Act (ADA)
food cost percentage
41. Following a worker to learn about his or her job
Amenity Creep
Job shadowing
Courts and Reservations
Mobil
42. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
hub-and-spoke system
Registration Card
AAA
43. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Day Rate Rooms
ASAE
catchment area
Merchant Discount Fees
44. Rooms available for occupancy may be closed the next day
volunteer tourism
association rate
Adjusted Room Count
Number of Folios
45. Key operating figure in menu engineering - determined by subtracting food cost from selling price
roux
du jour menu
Early Arrivals
contribution margin
46. Tourism with a consience
pour/cost percentage
City Ledger
ecotourism
A good way to pursue a position in the hospitality industry
47. Registered But Not Assigned
No-shows
What does RNA stand for?
Designated trainers
Call Accounting System
48. The airlines
European Plan
perpetual inventory
Designated trainers
Who did we steal Yield Management from?
49. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Due Bank
Inelastic Market
guest accounting module
Discounting
50. The average amount each group spends
actual market share
Understay
Out of Order Rooms (OOO)
average guest check
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