Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A paste for thickening sauces - made from equal parts of fat and flour






2. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






3. Travel for business purposes






4. Revenue earned per available room






5. (cost of drinks/sales of drinks)x100






6. The average amount each group spends






7. Bechamel - espagnole - hollandaise - tomato - veloute






8. No reservation






9. From the hours of 3:30 pm to 11:30 pm






10. Employees who train employees






11. Prepare a marketing plan for yourself






12. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






13. Lowest possible rate - many restrictions






14. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






15. Guest who stay past their scheduled departure time






16. Generally repairable within a short amount of time - has a minor problem.






17. Elaborate or artful cuisine - contemporary cuisine






18. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






19. Is mostly related to location and size of the facility






20. The market share that a business actually receives






21. Hotels have love-hate relationship






22. Include room and all three meals. Used in Europe






23. The full rate - without discounts - that one quotes as a room charge.






24. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






25. They would rather try the hotel desk than busier retail outlets.






26. Travel for recreation or the promotion and arrangement of such travel






27. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






28. 'of the day'-chefs specials






29. Diamond Ratings






30. Rooms available for occupancy may be closed the next day






31. A cook who supervises food production and who reports to the executive chef; second in command






32. 10-30% off the rack rate






33. ADR x Occupancy=Rev Par






34. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






35. Travel for family and friends - to see new areas






36. (labor costs/net sales)x100






37. Walk-In






38. The number of seats filled on a flight






39. A financial plan detailing expected sales volume and sales revenue for a specified period of time






40. Lower than corporate rate - used when booking association business






41. Specific cultural evens and festivals






42. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






43. Key operating figure in menu engineering - determined by subtracting food cost from selling price






44. Protects both the guest and employee






45. A system that tracks guest room phone charges






46. Enables passengers to travel from one smaller city to another smaller city






47. Also known as the due back - difference returnable - U-owe-me's or the exchange






48. Star System






49. Registered But Not Assigned






50. Some guests with reservations never arrive at the hotel.