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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests who cancel on the day of arrival
Cancellations
Out of Inventory Rooms (OOI)
City Ledger
Late Charges
2. Rooms available for occupancy may be closed the next day
tourism
Adjusted Room Count
Master Accounts
hub-and-spoke system
3. Getting the room at a certain percentage off
Discounting
du jour menu
WI
pour/cost percentage
4. Possible to exceed 100% occupancy
Day Rate Rooms
Overstays
ASAE
roux
5. From the hours of 3:30 pm to 11:30 pm
Day Rate Rooms
tourism
Swing Shift
Designated trainers
6. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Americans with Disabilities Act (ADA)
City Ledger
OS
Early Arrivals
7. Every connecting room adjoins - but not every adjoining room connects
Swing Shift
Adjoining and Connecting Rooms
Compensation in the hospitality industry
Master Accounts
8. A report prepared each day to provide essential performance information for a particular property to its management
Out of Order Rooms (OOO)
daily report
leisure travel
rack rate
9. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
association rate
night auditor
Cancellations
Registration Card
10. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
contribution margin
No-shows
niche
Merchant Discount Fees
11. Protects both the guest and employee
Designated trainers
AAA
Americans with Disabilities Act (ADA)
What does RNA stand for?
12. Courts consider reservations to be legal contracts
Courts and Reservations
Call Accounting System
leisure travel
Guest History Database
13. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Designated trainers
RevPar
Mobil
14. (cost of drinks/sales of drinks)x100
No-shows
Mobil
Master Accounts
pour/cost percentage
15. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Day Shift
room divisions
daily report
16. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Late Charges
mother sauces
du jour menu
Building Cost Room Rate Formula
17. Guests who leave earlier than expected
Understay
Graveyard Shift
Courts and Reservations
tourism
18. Represents the business travelers
Inelastic Market
multiplier effect
A good way to pursue a position in the hospitality industry
hub-and-spoke system
19. A system that tracks guest room phone charges
Call Accounting System
European Plan
Guest History Database
Out of Order Rooms (OOO)
20. Some guests with reservations never arrive at the hotel.
Adjusted Room Count
Swing Shift
nouvelle cuisine
No-shows
21. Is mostly related to location and size of the facility
du jour menu
Compensation in the hospitality industry
Day Shift
Extend Stay Hotels are also known as what?
22. Off-the-street
OS
cultural tourism
room divisions
Americans with Disabilities Act (ADA)
23. Travel for recreation or the promotion and arrangement of such travel
cultural tourism
tourism
Elastic Market
No-shows
24. Travel for family and friends - to see new areas
leisure travel
Courts and Reservations
Late Charges
Amenity Creep
25. Preferred by most employees. From 7:30 am to 3:30 pm
sous chef
roux
labor cost percentage
Day Shift
26. Travel for business purposes
pour/cost percentage
business travel
No-shows
load factor
27. Key to indicating a hotels performance - dollar sales/number of rooms rented
perpetual inventory
Average Daily Rate
Extend Stay Hotels are also known as what?
guest accounting module
28. Used at zoos - keeps special needs of one time visitors and includes local specialties
WI
Adjoining and Connecting Rooms
tourist menu
roux
29. Employees who train employees
corporate rate
AARP Rate
Designated trainers
Average Daily Rate
30. Guest who stay past their scheduled departure time
Overstays
Job shadowing
catchment area
A good way to pursue a position in the hospitality industry
31. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
room divisions
labor cost percentage
Registration Card
contribution margin
32. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
load factor
Franchising
food cost percentage
Swing Shift
33. The number of seats filled on a flight
Out of Inventory Rooms (OOI)
Master Accounts
load factor
Discounting
34. The airlines
WI
Pick Up Equation
Who did we steal Yield Management from?
sustainable tourism
35. Elaborate or artful cuisine - contemporary cuisine
RevPar
business travel
haute cuisine
NR
36. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Master Accounts
Mobil
European Plan
RevPar
37. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Due Bank
association rate
sales budget
Guest History Database
38. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Counterfeit Money
weighted average
Designated trainers
tourist menu
39. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Mobil
roux
Early Arrivals
AAA
40. Prepare a marketing plan for yourself
multiplier effect
Inelastic Market
Americans with Disabilities Act (ADA)
A good way to pursue a position in the hospitality industry
41. Revenue earned per available room
RevPar
food cost percentage
hub-and-spoke system
du jour menu
42. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
contribution margin
fair market share
Franchising
Rack Rate
43. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Master Accounts
labor cost percentage
WI
44. From the hours of 11:30 pm to 7:30 am
Building Cost Room Rate Formula
AAA
average guest check
Graveyard Shift
45. Star System
Mobil
Average Daily Rate
Discounting
rack rate
46. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
food cost percentage
Master Accounts
AARP Rate
A good way to pursue a position in the hospitality industry
47. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
tourism
load factor
WI
48. Hotels have love-hate relationship
tourist menu
association rate
Travel Agencies
daily report
49. Lower than corporate rate - used when booking association business
mother sauces
cultural tourism
association rate
Due Bank
50. Lowest possible rate - many restrictions
Job shadowing
AARP Rate
ASAE
roux