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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Courts consider reservations to be legal contracts
Merchant Discount Fees
Courts and Reservations
daily report
City Ledger
2. Hotels have love-hate relationship
Travel Agencies
multiplier effect
Day Shift
Master Accounts
3. Registered But Not Assigned
Building Cost Room Rate Formula
OS
Americans with Disabilities Act (ADA)
What does RNA stand for?
4. The average amount each group spends
average guest check
cultural tourism
Job shadowing
Adjoining and Connecting Rooms
5. Lowest possible rate - many restrictions
food cost percentage
AARP Rate
tourism
Merchant Discount Fees
6. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Building Cost Room Rate Formula
tourist menu
room divisions
7. Tourism with a consience
labor cost percentage
Courts and Reservations
ecotourism
Master Accounts
8. A system that tracks guest room phone charges
Compensation in the hospitality industry
Call Accounting System
Guest History Database
Travel Agencies
9. Also known as the due back - difference returnable - U-owe-me's or the exchange
niche
Discounting
food cost percentage
Due Bank
10. The airlines
Who did we steal Yield Management from?
European Plan
volunteer tourism
Understay
11. (cost of drinks/sales of drinks)x100
What does RNA stand for?
pour/cost percentage
Designated trainers
Average Daily Rate
12. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
multiplier effect
cultural tourism
Americans with Disabilities Act (ADA)
13. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Merchant Discount Fees
catchment area
multiplier effect
Pick Up Equation
14. Elaborate or artful cuisine - contemporary cuisine
ecotourism
haute cuisine
tourist menu
OS
15. Requires equal dollar amounts of charge and credits
Catastrophe Plans
tourist menu
Who did we steal Yield Management from?
Dual Accounting
16. Employees who train employees
association rate
Average Daily Rate
Designated trainers
A good way to pursue a position in the hospitality industry
17. A report prepared each day to provide essential performance information for a particular property to its management
food cost percentage
daily report
Inelastic Market
Catastrophe Plans
18. Represents the business travelers
Inelastic Market
Rack Rate
weighted average
labor cost percentage
19. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
WI
NR
Cancellations
20. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
pour/cost percentage
corporate rate
niche
Registration Card
21. Guest who stay past their scheduled departure time
Courts and Reservations
Americans with Disabilities Act (ADA)
Overstays
pour/cost percentage
22. Some guests with reservations never arrive at the hotel.
Day Rate Rooms
No-shows
mother sauces
What does RNA stand for?
23. Protects both the guest and employee
Americans with Disabilities Act (ADA)
ecotourism
American Plan
du jour menu
24. From the hours of 3:30 pm to 11:30 pm
Swing Shift
contribution margin
catchment area
Catastrophe Plans
25. Star System
Compensation in the hospitality industry
Call Accounting System
actual market share
Mobil
26. A market share based on each business receiving an equal share of the market
haute cuisine
fair market share
Out of Order Rooms (OOO)
Amenity Creep
27. Standard rate for everyone at a hotel
tourist menu
niche
rack rate
guest accounting module
28. Travel for recreation or the promotion and arrangement of such travel
No-shows
sustainable tourism
Pick Up Equation
tourism
29. Following a worker to learn about his or her job
sustainable tourism
Job shadowing
European Plan
Extend Stay Hotels are also known as what?
30. A paste for thickening sauces - made from equal parts of fat and flour
roux
Courts and Reservations
sales budget
Day Shift
31. Travel for family and friends - to see new areas
Franchising
average guest check
corporate rate
leisure travel
32. Revenue earned per available room
Out of Inventory Rooms (OOI)
Average Daily Rate
RevPar
Day Shift
33. Getting the room at a certain percentage off
Registration Card
Discounting
Courts and Reservations
Day Rate Rooms
34. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Adjusted Room Count
City Ledger
actual market share
Out of Inventory Rooms (OOI)
35. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Out of Inventory Rooms (OOI)
Rate Cutting
Discounting
labor cost percentage
36. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
roux
Who did we steal Yield Management from?
multiplier effect
Discounting
37. Key operating figure in menu engineering - determined by subtracting food cost from selling price
sous chef
contribution margin
A good way to pursue a position in the hospitality industry
Designated trainers
38. Represents the leisure travelers and tourists
Extend Stay Hotels are also known as what?
Elastic Market
Out of Order Rooms (OOO)
Amenity Creep
39. Off-the-street
Inelastic Market
OS
Amenity Creep
leisure travel
40. The market share that a business actually receives
Courts and Reservations
corporate rate
Number of Folios
actual market share
41. The number of seats filled on a flight
American Plan
du jour menu
Number of Folios
load factor
42. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
WI
food cost percentage
Cancellations
43. A financial plan detailing expected sales volume and sales revenue for a specified period of time
guest accounting module
Catastrophe Plans
volunteer tourism
sales budget
44. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Rate Cutting
catchment area
leisure travel
45. Diamond Ratings
load factor
AAA
American Plan
average guest check
46. Key to indicating a hotels performance - dollar sales/number of rooms rented
Early Arrivals
European Plan
ecotourism
Average Daily Rate
47. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Out of Order Rooms (OOO)
hub-and-spoke system
cultural tourism
48. Lower than corporate rate - used when booking association business
Out of Order Rooms (OOO)
Adjusted Room Count
association rate
Due Bank
49. Small ones are not even billed; they are erased with an allowance.
Late Charges
OS
Graveyard Shift
Courts and Reservations
50. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
contribution margin
Day Shift
Counterfeit Money