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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (labor costs/net sales)x100






2. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






3. No reservation






4. Rooms available for occupancy may be closed the next day






5. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






6. Hotels have love-hate relationship






7. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






8. 10-30% off the rack rate






9. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






10. Represents the leisure travelers and tourists






11. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






12. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






13. A market share based on each business receiving an equal share of the market






14. Standard rate for everyone at a hotel






15. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






16. Walk-In






17. Used at zoos - keeps special needs of one time visitors and includes local specialties






18. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






19. Travel for family and friends - to see new areas






20. Revenue earned per available room






21. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






22. Requires equal dollar amounts of charge and credits






23. 'of the day'-chefs specials






24. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






25. American Society of Association Executives






26. Off-the-street






27. Diamond Ratings






28. ADR x Occupancy=Rev Par






29. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






30. (cost of drinks/sales of drinks)x100






31. A cook who supervises food production and who reports to the executive chef; second in command






32. Some guests with reservations never arrive at the hotel.






33. Possible to exceed 100% occupancy






34. A financial plan detailing expected sales volume and sales revenue for a specified period of time






35. Represents the business travelers






36. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






38. A running inventory that automatically updates itself






39. Guests who leave earlier than expected






40. Registered But Not Assigned






41. Traveling cross country or abroad for purposes of volunteer work






42. The individual who verifies and balances guests' accounts






43. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






44. Employees who train employees






45. Specific cultural evens and festivals






46. Every connecting room adjoins - but not every adjoining room connects






47. Protects both the guest and employee






48. The number of seats filled on a flight






49. From the hours of 3:30 pm to 11:30 pm






50. Include room and all three meals. Used in Europe







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Can you answer 50 questions in 15 minutes?


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