Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'of the day'-chefs specials






2. From the hours of 3:30 pm to 11:30 pm






3. Requires equal dollar amounts of charge and credits






4. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






5. A running inventory that automatically updates itself






6. A specific share or slot of a certain market






7. A system that tracks guest room phone charges






8. Off-the-street






9. A paste for thickening sauces - made from equal parts of fat and flour






10. Travel for business purposes






11. Protects both the guest and employee






12. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






13. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






14. Walk-In






15. A plan to maximize guest and property safety in the event of a disaster






16. Guests who cancel on the day of arrival






17. All Suite hotels






18. Tourism with a consience






19. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






20. Also known as the due back - difference returnable - U-owe-me's or the exchange






21. Some guests with reservations never arrive at the hotel.






22. Following a worker to learn about his or her job






23. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






24. (cost of drinks/sales of drinks)x100






25. Enables passengers to travel from one smaller city to another smaller city






26. Include room and all three meals. Used in Europe






27. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






28. Every connecting room adjoins - but not every adjoining room connects






29. Key operating figure in menu engineering - determined by subtracting food cost from selling price






30. Is mostly related to location and size of the facility






31. Rooms available for occupancy may be closed the next day






32. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






33. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






34. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






35. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






36. Lower than corporate rate - used when booking association business






37. The average amount each group spends






38. A financial plan detailing expected sales volume and sales revenue for a specified period of time






39. Getting the room at a certain percentage off






40. (labor costs/net sales)x100






41. Key to indicating a hotels performance - dollar sales/number of rooms rented






42. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






43. No reservation






44. The number of seats filled on a flight






45. They would rather try the hotel desk than busier retail outlets.






46. Travel for recreation or the promotion and arrangement of such travel






47. Standard rate for everyone at a hotel






48. Used at zoos - keeps special needs of one time visitors and includes local specialties






49. The airlines






50. Revenue earned per available room