Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Star System






2. Every connecting room adjoins - but not every adjoining room connects






3. Used at zoos - keeps special needs of one time visitors and includes local specialties






4. Guest who stay past their scheduled departure time






5. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






6. A cook who supervises food production and who reports to the executive chef; second in command






7. Traveling cross country or abroad for purposes of volunteer work






8. Generally repairable within a short amount of time - has a minor problem.






9. Represents the business travelers






10. From the hours of 11:30 pm to 7:30 am






11. They would rather try the hotel desk than busier retail outlets.






12. American Society of Association Executives






13. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






14. Revenue earned per available room






15. Some guests with reservations never arrive at the hotel.






16. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






17. All Suite hotels






18. Possible to exceed 100% occupancy






19. The individual who verifies and balances guests' accounts






20. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






21. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






22. Registered But Not Assigned






23. Employees who train employees






24. No reservation






25. A plan to maximize guest and property safety in the event of a disaster






26. Specific cultural evens and festivals






27. (labor costs/net sales)x100






28. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






29. The airlines






30. (cost of drinks/sales of drinks)x100






31. Include room and all three meals. Used in Europe






32. Represents the leisure travelers and tourists






33. Lowest possible rate - many restrictions






34. Is mostly related to location and size of the facility






35. Ecotourism combined with practical matter for policy makers






36. Walk-In






37. Travel for recreation or the promotion and arrangement of such travel






38. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






39. Travel for family and friends - to see new areas






40. A paste for thickening sauces - made from equal parts of fat and flour






41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






42. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






43. Key operating figure in menu engineering - determined by subtracting food cost from selling price






44. Guests who leave earlier than expected






45. Lower than corporate rate - used when booking association business






46. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






47. 'of the day'-chefs specials






48. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






49. Diamond Ratings






50. Courts consider reservations to be legal contracts