Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The airlines






2. Key to indicating a hotels performance - dollar sales/number of rooms rented






3. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






4. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






5. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






6. Following a worker to learn about his or her job






7. Prepare a marketing plan for yourself






8. Generally repairable within a short amount of time - has a minor problem.






9. Travel for family and friends - to see new areas






10. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






11. Bechamel - espagnole - hollandaise - tomato - veloute






12. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






13. Rooms available for occupancy may be closed the next day






14. They would rather try the hotel desk than busier retail outlets.






15. From the hours of 3:30 pm to 11:30 pm






16. Revenue earned per available room






17. Represents the business travelers






18. Lowest possible rate - many restrictions






19. Preferred by most employees. From 7:30 am to 3:30 pm






20. From the hours of 11:30 pm to 7:30 am






21. Walk-In






22. (labor costs/net sales)x100






23. Specific cultural evens and festivals






24. Protects both the guest and employee






25. Also known as the due back - difference returnable - U-owe-me's or the exchange






26. Off-the-street






27. The market share that a business actually receives






28. Possible to exceed 100% occupancy






29. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






30. A financial plan detailing expected sales volume and sales revenue for a specified period of time






31. A market share based on each business receiving an equal share of the market






32. Include room and all three meals. Used in Europe






33. Some guests with reservations never arrive at the hotel.






34. Traveling cross country or abroad for purposes of volunteer work






35. 10-30% off the rack rate






36. ADR x Occupancy=Rev Par






37. A report prepared each day to provide essential performance information for a particular property to its management






38. Requires equal dollar amounts of charge and credits






39. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






40. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






42. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






43. Is mostly related to location and size of the facility






44. Small ones are not even billed; they are erased with an allowance.






45. Represents the leisure travelers and tourists






46. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






47. A plan to maximize guest and property safety in the event of a disaster






48. Ecotourism combined with practical matter for policy makers






49. The number of seats filled on a flight






50. Every connecting room adjoins - but not every adjoining room connects