Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lower than corporate rate - used when booking association business






2. A specific share or slot of a certain market






3. The individual who verifies and balances guests' accounts






4. Standard rate for everyone at a hotel






5. Travel for family and friends - to see new areas






6. Travel for recreation or the promotion and arrangement of such travel






7. Preferred by most employees. From 7:30 am to 3:30 pm






8. Rooms available for occupancy may be closed the next day






9. Key to indicating a hotels performance - dollar sales/number of rooms rented






10. Bechamel - espagnole - hollandaise - tomato - veloute






11. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






12. American Society of Association Executives






13. Revenue earned per available room






14. They would rather try the hotel desk than busier retail outlets.






15. Traveling cross country or abroad for purposes of volunteer work






16. Small ones are not even billed; they are erased with an allowance.






17. Travel for business purposes






18. A financial plan detailing expected sales volume and sales revenue for a specified period of time






19. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






20. Employees who train employees






21. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






22. Guest who stay past their scheduled departure time






23. No reservation






24. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






25. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






26. Is mostly related to location and size of the facility






27. Protects both the guest and employee






28. Possible to exceed 100% occupancy






29. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






30. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






31. Following a worker to learn about his or her job






32. Getting the room at a certain percentage off






33. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






34. A system that tracks guest room phone charges






35. Represents the business travelers






36. A running inventory that automatically updates itself






37. Prepare a marketing plan for yourself






38. Diamond Ratings






39. A report prepared each day to provide essential performance information for a particular property to its management






40. Include room and all three meals. Used in Europe






41. ADR x Occupancy=Rev Par






42. A plan to maximize guest and property safety in the event of a disaster






43. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






44. 10-30% off the rack rate






45. Represents the leisure travelers and tourists






46. Registered But Not Assigned






47. The full rate - without discounts - that one quotes as a room charge.






48. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






49. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






50. Hotels have love-hate relationship