Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Preferred by most employees. From 7:30 am to 3:30 pm






2. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






3. Standard rate for everyone at a hotel






4. Ecotourism combined with practical matter for policy makers






5. A paste for thickening sauces - made from equal parts of fat and flour






6. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






7. The full rate - without discounts - that one quotes as a room charge.






8. Specific cultural evens and festivals






9. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






10. Travel for family and friends - to see new areas






11. Represents the business travelers






12. They would rather try the hotel desk than busier retail outlets.






13. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






14. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






15. The individual who verifies and balances guests' accounts






16. All Suite hotels






17. Rooms available for occupancy may be closed the next day






18. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






19. Requires equal dollar amounts of charge and credits






20. Travel for recreation or the promotion and arrangement of such travel






21. A running inventory that automatically updates itself






22. Key to indicating a hotels performance - dollar sales/number of rooms rented






23. American Society of Association Executives






24. (labor costs/net sales)x100






25. A system that tracks guest room phone charges






26. No reservation






27. Walk-In






28. The market share that a business actually receives






29. Registered But Not Assigned






30. A report prepared each day to provide essential performance information for a particular property to its management






31. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






32. Possible to exceed 100% occupancy






33. Travel for business purposes






34. Revenue earned per available room






35. Tourism with a consience






36. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






37. ADR x Occupancy=Rev Par






38. Some guests with reservations never arrive at the hotel.






39. Off-the-street






40. A market share based on each business receiving an equal share of the market






41. A financial plan detailing expected sales volume and sales revenue for a specified period of time






42. The average amount each group spends






43. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






44. Guest who stay past their scheduled departure time






45. Prepare a marketing plan for yourself






46. Include room and all three meals. Used in Europe






47. Used at zoos - keeps special needs of one time visitors and includes local specialties






48. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






49. Represents the leisure travelers and tourists






50. Following a worker to learn about his or her job