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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests who cancel on the day of arrival
Cancellations
Counterfeit Money
Average Daily Rate
contribution margin
2. Guests who leave earlier than expected
niche
actual market share
sales budget
Understay
3. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Out of Order Rooms (OOO)
European Plan
No-shows
4. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Adjusted Room Count
Courts and Reservations
Who did we steal Yield Management from?
5. The airlines
guest accounting module
daily report
Who did we steal Yield Management from?
Designated trainers
6. Possible to exceed 100% occupancy
Day Rate Rooms
Out of Inventory Rooms (OOI)
pour/cost percentage
du jour menu
7. Rooms available for occupancy may be closed the next day
A good way to pursue a position in the hospitality industry
Adjusted Room Count
tourism
Who did we steal Yield Management from?
8. Guest who stay past their scheduled departure time
weighted average
Overstays
labor cost percentage
Who did we steal Yield Management from?
9. From the hours of 3:30 pm to 11:30 pm
daily report
What does RNA stand for?
Swing Shift
perpetual inventory
10. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
labor cost percentage
Graveyard Shift
Number of Folios
cultural tourism
11. Is mostly related to location and size of the facility
Compensation in the hospitality industry
What does RNA stand for?
Counterfeit Money
AARP Rate
12. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
European Plan
Master Accounts
hub-and-spoke system
average guest check
13. A financial plan detailing expected sales volume and sales revenue for a specified period of time
roux
Adjusted Room Count
Pick Up Equation
sales budget
14. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
catchment area
Pick Up Equation
American Plan
15. Registered But Not Assigned
What does RNA stand for?
Day Rate Rooms
Graveyard Shift
Number of Folios
16. Standard rate for everyone at a hotel
niche
rack rate
AARP Rate
room divisions
17. Travel for recreation or the promotion and arrangement of such travel
Number of Folios
nouvelle cuisine
tourism
Amenity Creep
18. From the hours of 11:30 pm to 7:30 am
daily report
Cancellations
Graveyard Shift
mother sauces
19. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Out of Order Rooms (OOO)
multiplier effect
Rate Cutting
room divisions
20. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Understay
Dual Accounting
food cost percentage
guest accounting module
21. Prepare a marketing plan for yourself
business travel
Dual Accounting
A good way to pursue a position in the hospitality industry
mother sauces
22. Represents the business travelers
What does RNA stand for?
Call Accounting System
Inelastic Market
cultural tourism
23. The average amount each group spends
average guest check
association rate
room divisions
Number of Folios
24. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Inelastic Market
contribution margin
Guest History Database
sales budget
25. The full rate - without discounts - that one quotes as a room charge.
Day Rate Rooms
Rack Rate
Merchant Discount Fees
Pick Up Equation
26. Some guests with reservations never arrive at the hotel.
perpetual inventory
No-shows
room divisions
fair market share
27. Protects both the guest and employee
business travel
Americans with Disabilities Act (ADA)
Travel Agencies
Due Bank
28. Requires equal dollar amounts of charge and credits
Master Accounts
rack rate
Dual Accounting
Americans with Disabilities Act (ADA)
29. Getting the room at a certain percentage off
catchment area
business travel
rack rate
Discounting
30. Represents the leisure travelers and tourists
Catastrophe Plans
Elastic Market
multiplier effect
cultural tourism
31. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
multiplier effect
Designated trainers
Amenity Creep
Understay
32. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Discounting
Mobil
weighted average
Number of Folios
33. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Dual Accounting
leisure travel
Out of Inventory Rooms (OOI)
food cost percentage
34. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
volunteer tourism
Inelastic Market
Early Arrivals
Rack Rate
35. Star System
du jour menu
Mobil
Call Accounting System
catchment area
36. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Due Bank
Overstays
Day Rate Rooms
37. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
roux
Amenity Creep
tourist menu
38. The number of seats filled on a flight
perpetual inventory
load factor
Job shadowing
labor cost percentage
39. 10-30% off the rack rate
business travel
corporate rate
WI
perpetual inventory
40. Lower than corporate rate - used when booking association business
American Plan
association rate
Courts and Reservations
Call Accounting System
41. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
association rate
pour/cost percentage
Rate Cutting
roux
42. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Amenity Creep
leisure travel
ASAE
43. Diamond Ratings
AAA
nouvelle cuisine
Pick Up Equation
Day Shift
44. A running inventory that automatically updates itself
AARP Rate
labor cost percentage
Early Arrivals
perpetual inventory
45. A system that tracks guest room phone charges
Amenity Creep
American Plan
Call Accounting System
RevPar
46. Used at zoos - keeps special needs of one time visitors and includes local specialties
Day Rate Rooms
sous chef
tourist menu
weighted average
47. The individual who verifies and balances guests' accounts
Day Shift
night auditor
Overstays
Rack Rate
48. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
multiplier effect
hub-and-spoke system
Catastrophe Plans
Building Cost Room Rate Formula
49. (cost of drinks/sales of drinks)x100
pour/cost percentage
Americans with Disabilities Act (ADA)
Late Charges
Catastrophe Plans
50. Revenue earned per available room
RevPar
Americans with Disabilities Act (ADA)
labor cost percentage
Day Shift