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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 'of the day'-chefs specials
du jour menu
NR
Compensation in the hospitality industry
A good way to pursue a position in the hospitality industry
2. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
mother sauces
actual market share
guest accounting module
contribution margin
3. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
volunteer tourism
contribution margin
labor cost percentage
4. (labor costs/net sales)x100
Average Daily Rate
Designated trainers
labor cost percentage
mother sauces
5. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Amenity Creep
Elastic Market
room divisions
European Plan
6. Protects both the guest and employee
WI
Americans with Disabilities Act (ADA)
Mobil
NR
7. Walk-In
Merchant Discount Fees
Catastrophe Plans
Franchising
WI
8. Courts consider reservations to be legal contracts
weighted average
Late Charges
Courts and Reservations
Building Cost Room Rate Formula
9. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Who did we steal Yield Management from?
Call Accounting System
Master Accounts
10. They would rather try the hotel desk than busier retail outlets.
Adjoining and Connecting Rooms
Counterfeit Money
Amenity Creep
pour/cost percentage
11. Generally repairable within a short amount of time - has a minor problem.
ecotourism
Out of Order Rooms (OOO)
multiplier effect
Registration Card
12. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Out of Inventory Rooms (OOI)
Adjoining and Connecting Rooms
Catastrophe Plans
13. From the hours of 11:30 pm to 7:30 am
Discounting
Graveyard Shift
Average Daily Rate
Swing Shift
14. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Graveyard Shift
Number of Folios
Extend Stay Hotels are also known as what?
volunteer tourism
15. Used at zoos - keeps special needs of one time visitors and includes local specialties
roux
Franchising
tourist menu
volunteer tourism
16. Specific cultural evens and festivals
Merchant Discount Fees
sous chef
Franchising
cultural tourism
17. Ecotourism combined with practical matter for policy makers
corporate rate
sustainable tourism
NR
Pick Up Equation
18. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
Inelastic Market
Job shadowing
tourism
19. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Discounting
NR
City Ledger
20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
labor cost percentage
Early Arrivals
No-shows
average guest check
21. Star System
load factor
Mobil
pour/cost percentage
Adjoining and Connecting Rooms
22. Requires equal dollar amounts of charge and credits
Catastrophe Plans
Dual Accounting
night auditor
sous chef
23. A market share based on each business receiving an equal share of the market
du jour menu
fair market share
Amenity Creep
Day Shift
24. No reservation
NR
American Plan
fair market share
Mobil
25. ADR x Occupancy=Rev Par
Out of Order Rooms (OOO)
Extend Stay Hotels are also known as what?
REV PAR equation
Adjoining and Connecting Rooms
26. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
cultural tourism
Merchant Discount Fees
REV PAR equation
A good way to pursue a position in the hospitality industry
27. Registered But Not Assigned
Due Bank
Pick Up Equation
What does RNA stand for?
labor cost percentage
28. Diamond Ratings
Extend Stay Hotels are also known as what?
Rack Rate
American Plan
AAA
29. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
rack rate
catchment area
Out of Order Rooms (OOO)
NR
30. Enables passengers to travel from one smaller city to another smaller city
volunteer tourism
AAA
hub-and-spoke system
night auditor
31. Elaborate or artful cuisine - contemporary cuisine
Courts and Reservations
haute cuisine
guest accounting module
Master Accounts
32. Some guests with reservations never arrive at the hotel.
ASAE
multiplier effect
Average Daily Rate
No-shows
33. The full rate - without discounts - that one quotes as a room charge.
Cancellations
Adjoining and Connecting Rooms
RevPar
Rack Rate
34. Travel for family and friends - to see new areas
labor cost percentage
Designated trainers
leisure travel
OS
35. (cost of drinks/sales of drinks)x100
AARP Rate
pour/cost percentage
Pick Up Equation
business travel
36. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
guest accounting module
fair market share
Master Accounts
Call Accounting System
37. A system that tracks guest room phone charges
Travel Agencies
rack rate
Call Accounting System
weighted average
38. Following a worker to learn about his or her job
Job shadowing
Travel Agencies
tourism
Understay
39. 10-30% off the rack rate
weighted average
night auditor
corporate rate
A good way to pursue a position in the hospitality industry
40. Key to indicating a hotels performance - dollar sales/number of rooms rented
roux
business travel
Average Daily Rate
Swing Shift
41. Tourism with a consience
ecotourism
load factor
association rate
Building Cost Room Rate Formula
42. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
What does RNA stand for?
Travel Agencies
du jour menu
43. Getting the room at a certain percentage off
Discounting
association rate
Courts and Reservations
Rack Rate
44. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Building Cost Room Rate Formula
Franchising
rack rate
Adjusted Room Count
45. Possible to exceed 100% occupancy
pour/cost percentage
Day Rate Rooms
Americans with Disabilities Act (ADA)
REV PAR equation
46. Include room and all three meals. Used in Europe
Inelastic Market
ASAE
American Plan
Merchant Discount Fees
47. Small ones are not even billed; they are erased with an allowance.
European Plan
Rack Rate
Late Charges
American Plan
48. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Who did we steal Yield Management from?
RevPar
night auditor
Rate Cutting
49. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
No-shows
fair market share
A good way to pursue a position in the hospitality industry
European Plan
50. Rooms available for occupancy may be closed the next day
contribution margin
Adjusted Room Count
Elastic Market
tourist menu