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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Extend Stay Hotels are also known as what?
fair market share
food cost percentage
2. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Day Rate Rooms
Number of Folios
Guest History Database
AAA
3. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
corporate rate
night auditor
du jour menu
Early Arrivals
4. Courts consider reservations to be legal contracts
Courts and Reservations
Call Accounting System
Travel Agencies
load factor
5. Guests who cancel on the day of arrival
Cancellations
OS
European Plan
Master Accounts
6. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Understay
Designated trainers
Out of Inventory Rooms (OOI)
nouvelle cuisine
7. Protects both the guest and employee
night auditor
load factor
Day Shift
Americans with Disabilities Act (ADA)
8. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Who did we steal Yield Management from?
tourism
catchment area
Inelastic Market
9. Off-the-street
REV PAR equation
association rate
Master Accounts
OS
10. Hotels have love-hate relationship
sustainable tourism
Building Cost Room Rate Formula
food cost percentage
Travel Agencies
11. Standard rate for everyone at a hotel
No-shows
Extend Stay Hotels are also known as what?
rack rate
roux
12. The airlines
Master Accounts
tourism
Who did we steal Yield Management from?
Swing Shift
13. Lower than corporate rate - used when booking association business
Early Arrivals
RevPar
association rate
Amenity Creep
14. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Understay
Extend Stay Hotels are also known as what?
Registration Card
night auditor
15. They would rather try the hotel desk than busier retail outlets.
Who did we steal Yield Management from?
Franchising
Rack Rate
Counterfeit Money
16. A market share based on each business receiving an equal share of the market
daily report
fair market share
labor cost percentage
Early Arrivals
17. Traveling cross country or abroad for purposes of volunteer work
tourism
volunteer tourism
Number of Folios
load factor
18. American Society of Association Executives
Registration Card
ASAE
RevPar
tourist menu
19. Specific cultural evens and festivals
Elastic Market
Dual Accounting
business travel
cultural tourism
20. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
catchment area
sous chef
tourism
21. Travel for business purposes
du jour menu
sustainable tourism
business travel
Out of Inventory Rooms (OOI)
22. A system that tracks guest room phone charges
Dual Accounting
room divisions
Registration Card
Call Accounting System
23. Prepare a marketing plan for yourself
leisure travel
association rate
A good way to pursue a position in the hospitality industry
Day Rate Rooms
24. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Master Accounts
guest accounting module
AARP Rate
haute cuisine
25. Travel for recreation or the promotion and arrangement of such travel
Discounting
multiplier effect
Early Arrivals
tourism
26. Guest who stay past their scheduled departure time
weighted average
labor cost percentage
Overstays
sustainable tourism
27. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Registration Card
OS
fair market share
28. The full rate - without discounts - that one quotes as a room charge.
business travel
pour/cost percentage
sous chef
Rack Rate
29. Tourism with a consience
hub-and-spoke system
Pick Up Equation
City Ledger
ecotourism
30. 10-30% off the rack rate
niche
rack rate
corporate rate
Understay
31. Represents the leisure travelers and tourists
Rate Cutting
Discounting
Elastic Market
tourism
32. Rooms available for occupancy may be closed the next day
guest accounting module
load factor
WI
Adjusted Room Count
33. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
ASAE
Pick Up Equation
guest accounting module
Merchant Discount Fees
34. The individual who verifies and balances guests' accounts
Cancellations
Guest History Database
night auditor
Extend Stay Hotels are also known as what?
35. Following a worker to learn about his or her job
Out of Order Rooms (OOO)
Adjusted Room Count
Guest History Database
Job shadowing
36. Represents the business travelers
WI
Inelastic Market
Cancellations
daily report
37. A plan to maximize guest and property safety in the event of a disaster
sustainable tourism
room divisions
sous chef
Catastrophe Plans
38. Generally repairable within a short amount of time - has a minor problem.
pour/cost percentage
tourism
Out of Order Rooms (OOO)
Discounting
39. Every connecting room adjoins - but not every adjoining room connects
guest accounting module
Adjoining and Connecting Rooms
tourist menu
Extend Stay Hotels are also known as what?
40. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Rack Rate
Call Accounting System
Graveyard Shift
41. Ecotourism combined with practical matter for policy makers
mother sauces
sustainable tourism
Graveyard Shift
Out of Inventory Rooms (OOI)
42. Is mostly related to location and size of the facility
Merchant Discount Fees
Compensation in the hospitality industry
rack rate
What does RNA stand for?
43. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
Mobil
Adjusted Room Count
Inelastic Market
44. Diamond Ratings
AAA
Franchising
Registration Card
Swing Shift
45. Elaborate or artful cuisine - contemporary cuisine
Elastic Market
haute cuisine
roux
Mobil
46. Registered But Not Assigned
What does RNA stand for?
volunteer tourism
pour/cost percentage
OS
47. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
roux
Average Daily Rate
Compensation in the hospitality industry
Master Accounts
48. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Travel Agencies
sous chef
Rate Cutting
labor cost percentage
49. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Graveyard Shift
sustainable tourism
Out of Inventory Rooms (OOI)
50. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Registration Card
Day Rate Rooms
Americans with Disabilities Act (ADA)
Amenity Creep