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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Society of Association Executives
ASAE
Call Accounting System
pour/cost percentage
rack rate
2. Revenue earned per available room
No-shows
Number of Folios
Pick Up Equation
RevPar
3. Travel for family and friends - to see new areas
Guest History Database
Courts and Reservations
leisure travel
Who did we steal Yield Management from?
4. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
labor cost percentage
tourist menu
Call Accounting System
5. Some guests with reservations never arrive at the hotel.
Understay
Out of Inventory Rooms (OOI)
No-shows
Out of Order Rooms (OOO)
6. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
sales budget
Registration Card
Amenity Creep
ecotourism
7. Lowest possible rate - many restrictions
AARP Rate
tourist menu
Day Rate Rooms
Master Accounts
8. Prepare a marketing plan for yourself
corporate rate
A good way to pursue a position in the hospitality industry
Graveyard Shift
multiplier effect
9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Elastic Market
pour/cost percentage
catchment area
Out of Order Rooms (OOO)
10. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
food cost percentage
RevPar
WI
11. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
contribution margin
Americans with Disabilities Act (ADA)
Building Cost Room Rate Formula
Late Charges
12. Courts consider reservations to be legal contracts
Rate Cutting
volunteer tourism
Due Bank
Courts and Reservations
13. Small ones are not even billed; they are erased with an allowance.
Americans with Disabilities Act (ADA)
Late Charges
City Ledger
Swing Shift
14. Off-the-street
Who did we steal Yield Management from?
OS
nouvelle cuisine
weighted average
15. ADR x Occupancy=Rev Par
NR
ecotourism
REV PAR equation
guest accounting module
16. Walk-In
roux
WI
OS
food cost percentage
17. Enables passengers to travel from one smaller city to another smaller city
Late Charges
A good way to pursue a position in the hospitality industry
Master Accounts
hub-and-spoke system
18. The full rate - without discounts - that one quotes as a room charge.
multiplier effect
Rack Rate
catchment area
Courts and Reservations
19. Specific cultural evens and festivals
average guest check
cultural tourism
European Plan
Building Cost Room Rate Formula
20. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Master Accounts
City Ledger
Rate Cutting
European Plan
21. Diamond Ratings
Number of Folios
tourism
Compensation in the hospitality industry
AAA
22. A report prepared each day to provide essential performance information for a particular property to its management
weighted average
Americans with Disabilities Act (ADA)
pour/cost percentage
daily report
23. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
night auditor
Who did we steal Yield Management from?
average guest check
24. A market share based on each business receiving an equal share of the market
fair market share
average guest check
Day Rate Rooms
Out of Order Rooms (OOO)
25. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
Call Accounting System
Amenity Creep
Designated trainers
26. Preferred by most employees. From 7:30 am to 3:30 pm
Rack Rate
Day Rate Rooms
catchment area
Day Shift
27. Rooms available for occupancy may be closed the next day
Graveyard Shift
Adjusted Room Count
City Ledger
pour/cost percentage
28. Guests who leave earlier than expected
Mobil
hub-and-spoke system
Understay
AARP Rate
29. Travel for recreation or the promotion and arrangement of such travel
tourism
Out of Inventory Rooms (OOI)
Average Daily Rate
Designated trainers
30. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Day Rate Rooms
Number of Folios
Job shadowing
guest accounting module
31. They would rather try the hotel desk than busier retail outlets.
rack rate
Registration Card
AAA
Counterfeit Money
32. Hotels have love-hate relationship
Early Arrivals
Compensation in the hospitality industry
Travel Agencies
rack rate
33. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
REV PAR equation
AARP Rate
leisure travel
34. The average amount each group spends
OS
European Plan
average guest check
hub-and-spoke system
35. Used at zoos - keeps special needs of one time visitors and includes local specialties
Elastic Market
Adjusted Room Count
volunteer tourism
tourist menu
36. Getting the room at a certain percentage off
European Plan
association rate
Discounting
labor cost percentage
37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Counterfeit Money
European Plan
sous chef
Americans with Disabilities Act (ADA)
38. 'of the day'-chefs specials
Who did we steal Yield Management from?
du jour menu
City Ledger
labor cost percentage
39. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
contribution margin
tourist menu
room divisions
40. No reservation
Inelastic Market
NR
room divisions
Amenity Creep
41. Ecotourism combined with practical matter for policy makers
sustainable tourism
No-shows
contribution margin
night auditor
42. From the hours of 3:30 pm to 11:30 pm
Franchising
Late Charges
Due Bank
Swing Shift
43. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
sous chef
tourist menu
Master Accounts
sales budget
44. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Understay
multiplier effect
contribution margin
sustainable tourism
45. Is mostly related to location and size of the facility
Dual Accounting
Extend Stay Hotels are also known as what?
Compensation in the hospitality industry
Job shadowing
46. Represents the business travelers
mother sauces
hub-and-spoke system
Inelastic Market
Guest History Database
47. The number of seats filled on a flight
American Plan
WI
pour/cost percentage
load factor
48. A system that tracks guest room phone charges
Rate Cutting
A good way to pursue a position in the hospitality industry
sales budget
Call Accounting System
49. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Amenity Creep
room divisions
actual market share
AARP Rate
50. Requires equal dollar amounts of charge and credits
Franchising
rack rate
Americans with Disabilities Act (ADA)
Dual Accounting