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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A market share based on each business receiving an equal share of the market
Courts and Reservations
contribution margin
fair market share
Designated trainers
2. 10-30% off the rack rate
ASAE
Americans with Disabilities Act (ADA)
Out of Inventory Rooms (OOI)
corporate rate
3. The individual who verifies and balances guests' accounts
NR
pour/cost percentage
business travel
night auditor
4. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
actual market share
Number of Folios
Building Cost Room Rate Formula
Dual Accounting
5. 'of the day'-chefs specials
association rate
Job shadowing
Inelastic Market
du jour menu
6. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Day Rate Rooms
Inelastic Market
Early Arrivals
Franchising
7. Ecotourism combined with practical matter for policy makers
Extend Stay Hotels are also known as what?
fair market share
sustainable tourism
Who did we steal Yield Management from?
8. Lower than corporate rate - used when booking association business
tourism
leisure travel
American Plan
association rate
9. Employees who train employees
Courts and Reservations
Designated trainers
actual market share
Merchant Discount Fees
10. (labor costs/net sales)x100
nouvelle cuisine
Early Arrivals
labor cost percentage
City Ledger
11. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
Mobil
food cost percentage
tourist menu
12. Preferred by most employees. From 7:30 am to 3:30 pm
AARP Rate
Day Shift
hub-and-spoke system
du jour menu
13. Possible to exceed 100% occupancy
Day Rate Rooms
Early Arrivals
pour/cost percentage
du jour menu
14. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
What does RNA stand for?
City Ledger
Day Rate Rooms
Cancellations
15. Bechamel - espagnole - hollandaise - tomato - veloute
ecotourism
mother sauces
No-shows
sales budget
16. Getting the room at a certain percentage off
Elastic Market
Discounting
leisure travel
fair market share
17. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Elastic Market
AARP Rate
REV PAR equation
room divisions
18. Walk-In
WI
Graveyard Shift
daily report
tourism
19. The average amount each group spends
Adjoining and Connecting Rooms
AARP Rate
average guest check
nouvelle cuisine
20. Registered But Not Assigned
Cancellations
What does RNA stand for?
Pick Up Equation
OS
21. Every connecting room adjoins - but not every adjoining room connects
Guest History Database
Amenity Creep
labor cost percentage
Adjoining and Connecting Rooms
22. The number of seats filled on a flight
load factor
Dual Accounting
daily report
Compensation in the hospitality industry
23. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Late Charges
niche
AAA
24. Lowest possible rate - many restrictions
Registration Card
Out of Inventory Rooms (OOI)
Guest History Database
AARP Rate
25. Some guests with reservations never arrive at the hotel.
Due Bank
No-shows
Cancellations
mother sauces
26. A plan to maximize guest and property safety in the event of a disaster
Out of Order Rooms (OOO)
Adjoining and Connecting Rooms
Discounting
Catastrophe Plans
27. American Society of Association Executives
haute cuisine
ASAE
sous chef
European Plan
28. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Dual Accounting
Who did we steal Yield Management from?
association rate
Out of Inventory Rooms (OOI)
29. A running inventory that automatically updates itself
perpetual inventory
Counterfeit Money
Registration Card
Americans with Disabilities Act (ADA)
30. A specific share or slot of a certain market
niche
Building Cost Room Rate Formula
daily report
labor cost percentage
31. Also known as the due back - difference returnable - U-owe-me's or the exchange
Guest History Database
Due Bank
Graveyard Shift
roux
32. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
catchment area
hub-and-spoke system
load factor
33. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
cultural tourism
du jour menu
perpetual inventory
34. Generally repairable within a short amount of time - has a minor problem.
catchment area
Out of Order Rooms (OOO)
mother sauces
Swing Shift
35. Guest who stay past their scheduled departure time
Overstays
sales budget
Day Rate Rooms
City Ledger
36. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Franchising
Rate Cutting
actual market share
37. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
tourism
guest accounting module
rack rate
AAA
38. Revenue earned per available room
RevPar
association rate
Rack Rate
Designated trainers
39. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
business travel
Mobil
Merchant Discount Fees
Pick Up Equation
40. Standard rate for everyone at a hotel
rack rate
AAA
A good way to pursue a position in the hospitality industry
night auditor
41. Guests who cancel on the day of arrival
perpetual inventory
labor cost percentage
average guest check
Cancellations
42. Represents the leisure travelers and tourists
tourist menu
Elastic Market
perpetual inventory
Who did we steal Yield Management from?
43. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Job shadowing
REV PAR equation
catchment area
44. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Pick Up Equation
sales budget
average guest check
45. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Courts and Reservations
catchment area
Franchising
Day Rate Rooms
46. Off-the-street
AAA
volunteer tourism
OS
du jour menu
47. Guests who leave earlier than expected
sales budget
Understay
fair market share
mother sauces
48. From the hours of 3:30 pm to 11:30 pm
Elastic Market
ASAE
mother sauces
Swing Shift
49. A paste for thickening sauces - made from equal parts of fat and flour
roux
leisure travel
Catastrophe Plans
ASAE
50. Tourism with a consience
ecotourism
catchment area
labor cost percentage
hub-and-spoke system