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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also known as the due back - difference returnable - U-owe-me's or the exchange
sales budget
What does RNA stand for?
Adjoining and Connecting Rooms
Due Bank
2. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Courts and Reservations
leisure travel
European Plan
fair market share
3. Tourism with a consience
ecotourism
Franchising
City Ledger
Mobil
4. The market share that a business actually receives
actual market share
guest accounting module
Due Bank
RevPar
5. Some guests with reservations never arrive at the hotel.
labor cost percentage
Rack Rate
No-shows
Adjoining and Connecting Rooms
6. 10-30% off the rack rate
multiplier effect
corporate rate
night auditor
American Plan
7. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Overstays
nouvelle cuisine
Late Charges
8. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
room divisions
du jour menu
Pick Up Equation
Americans with Disabilities Act (ADA)
9. Represents the leisure travelers and tourists
catchment area
Catastrophe Plans
labor cost percentage
Elastic Market
10. Lower than corporate rate - used when booking association business
association rate
Out of Inventory Rooms (OOI)
AARP Rate
City Ledger
11. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
AARP Rate
fair market share
hub-and-spoke system
12. Key to indicating a hotels performance - dollar sales/number of rooms rented
Compensation in the hospitality industry
volunteer tourism
Average Daily Rate
Elastic Market
13. A specific share or slot of a certain market
Day Rate Rooms
niche
labor cost percentage
average guest check
14. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
guest accounting module
Elastic Market
Adjusted Room Count
labor cost percentage
15. The airlines
REV PAR equation
Amenity Creep
Who did we steal Yield Management from?
room divisions
16. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
Understay
Cancellations
Dual Accounting
17. The individual who verifies and balances guests' accounts
OS
night auditor
Cancellations
American Plan
18. Lowest possible rate - many restrictions
Extend Stay Hotels are also known as what?
sales budget
AARP Rate
association rate
19. The full rate - without discounts - that one quotes as a room charge.
Day Shift
Counterfeit Money
sales budget
Rack Rate
20. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
fair market share
Out of Inventory Rooms (OOI)
tourism
Amenity Creep
21. Preferred by most employees. From 7:30 am to 3:30 pm
tourist menu
hub-and-spoke system
Rate Cutting
Day Shift
22. Revenue earned per available room
RevPar
Extend Stay Hotels are also known as what?
pour/cost percentage
AAA
23. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Catastrophe Plans
Pick Up Equation
European Plan
24. A plan to maximize guest and property safety in the event of a disaster
Number of Folios
multiplier effect
Catastrophe Plans
Inelastic Market
25. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
Merchant Discount Fees
Out of Inventory Rooms (OOI)
rack rate
26. Courts consider reservations to be legal contracts
Number of Folios
Courts and Reservations
Cancellations
Adjusted Room Count
27. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Number of Folios
City Ledger
sales budget
labor cost percentage
28. Requires equal dollar amounts of charge and credits
Elastic Market
Mobil
Number of Folios
Dual Accounting
29. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
sous chef
Travel Agencies
labor cost percentage
Rate Cutting
30. Traveling cross country or abroad for purposes of volunteer work
Out of Inventory Rooms (OOI)
sales budget
Late Charges
volunteer tourism
31. Diamond Ratings
AAA
Average Daily Rate
Elastic Market
OS
32. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Early Arrivals
business travel
Swing Shift
33. Enables passengers to travel from one smaller city to another smaller city
multiplier effect
rack rate
tourist menu
hub-and-spoke system
34. The number of seats filled on a flight
Who did we steal Yield Management from?
load factor
Out of Order Rooms (OOO)
Average Daily Rate
35. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Out of Order Rooms (OOO)
food cost percentage
room divisions
ecotourism
36. Registered But Not Assigned
What does RNA stand for?
Adjusted Room Count
labor cost percentage
ASAE
37. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
pour/cost percentage
daily report
guest accounting module
nouvelle cuisine
38. Following a worker to learn about his or her job
ecotourism
Catastrophe Plans
Extend Stay Hotels are also known as what?
Job shadowing
39. The average amount each group spends
Rack Rate
REV PAR equation
average guest check
Americans with Disabilities Act (ADA)
40. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
fair market share
contribution margin
catchment area
Mobil
41. Guests who leave earlier than expected
Average Daily Rate
What does RNA stand for?
Understay
Courts and Reservations
42. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
average guest check
Rate Cutting
pour/cost percentage
Early Arrivals
43. All Suite hotels
Extend Stay Hotels are also known as what?
labor cost percentage
niche
corporate rate
44. Standard rate for everyone at a hotel
Merchant Discount Fees
rack rate
Elastic Market
multiplier effect
45. Guest who stay past their scheduled departure time
haute cuisine
du jour menu
Overstays
fair market share
46. ADR x Occupancy=Rev Par
guest accounting module
REV PAR equation
Dual Accounting
Inelastic Market
47. Ecotourism combined with practical matter for policy makers
Building Cost Room Rate Formula
sustainable tourism
Extend Stay Hotels are also known as what?
load factor
48. Prepare a marketing plan for yourself
Extend Stay Hotels are also known as what?
A good way to pursue a position in the hospitality industry
Average Daily Rate
ecotourism
49. Hotels have love-hate relationship
OS
Extend Stay Hotels are also known as what?
Travel Agencies
niche
50. Employees who train employees
Designated trainers
daily report
Early Arrivals
multiplier effect