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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Every connecting room adjoins - but not every adjoining room connects
Early Arrivals
Adjoining and Connecting Rooms
Out of Inventory Rooms (OOI)
Due Bank
2. Guests who cancel on the day of arrival
Discounting
guest accounting module
Dual Accounting
Cancellations
3. The market share that a business actually receives
actual market share
Adjoining and Connecting Rooms
Elastic Market
hub-and-spoke system
4. Lowest possible rate - many restrictions
labor cost percentage
AARP Rate
Early Arrivals
sustainable tourism
5. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
Travel Agencies
Pick Up Equation
Franchising
6. Protects both the guest and employee
Merchant Discount Fees
Americans with Disabilities Act (ADA)
AAA
Late Charges
7. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
nouvelle cuisine
Designated trainers
labor cost percentage
8. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
AARP Rate
Guest History Database
weighted average
hub-and-spoke system
9. A report prepared each day to provide essential performance information for a particular property to its management
room divisions
NR
Average Daily Rate
daily report
10. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
hub-and-spoke system
Counterfeit Money
night auditor
11. A cook who supervises food production and who reports to the executive chef; second in command
ASAE
What does RNA stand for?
sous chef
Travel Agencies
12. Some guests with reservations never arrive at the hotel.
No-shows
labor cost percentage
sales budget
Adjusted Room Count
13. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Travel Agencies
fair market share
Franchising
labor cost percentage
14. Represents the leisure travelers and tourists
ecotourism
A good way to pursue a position in the hospitality industry
du jour menu
Elastic Market
15. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
AAA
Day Shift
association rate
16. Preferred by most employees. From 7:30 am to 3:30 pm
Cancellations
AARP Rate
Day Shift
Adjoining and Connecting Rooms
17. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
Job shadowing
ecotourism
leisure travel
18. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Compensation in the hospitality industry
Catastrophe Plans
volunteer tourism
Master Accounts
19. Represents the business travelers
Rate Cutting
labor cost percentage
No-shows
Inelastic Market
20. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
Mobil
Franchising
Designated trainers
21. Prepare a marketing plan for yourself
Travel Agencies
roux
A good way to pursue a position in the hospitality industry
weighted average
22. Enables passengers to travel from one smaller city to another smaller city
Amenity Creep
hub-and-spoke system
RevPar
Early Arrivals
23. They would rather try the hotel desk than busier retail outlets.
catchment area
labor cost percentage
Counterfeit Money
corporate rate
24. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Inelastic Market
REV PAR equation
contribution margin
Adjoining and Connecting Rooms
25. Courts consider reservations to be legal contracts
Amenity Creep
What does RNA stand for?
Call Accounting System
Courts and Reservations
26. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Average Daily Rate
corporate rate
RevPar
Rate Cutting
27. (labor costs/net sales)x100
Overstays
Average Daily Rate
labor cost percentage
Extend Stay Hotels are also known as what?
28. Possible to exceed 100% occupancy
du jour menu
Day Rate Rooms
ecotourism
mother sauces
29. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
food cost percentage
Courts and Reservations
Out of Inventory Rooms (OOI)
Cancellations
30. A system that tracks guest room phone charges
Merchant Discount Fees
Call Accounting System
Elastic Market
sustainable tourism
31. Lower than corporate rate - used when booking association business
sous chef
average guest check
association rate
corporate rate
32. A market share based on each business receiving an equal share of the market
Rack Rate
fair market share
NR
sales budget
33. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
Day Rate Rooms
Registration Card
perpetual inventory
34. Guests who leave earlier than expected
Merchant Discount Fees
Cancellations
Building Cost Room Rate Formula
Understay
35. Generally repairable within a short amount of time - has a minor problem.
food cost percentage
catchment area
Out of Order Rooms (OOO)
Day Shift
36. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Compensation in the hospitality industry
Merchant Discount Fees
Extend Stay Hotels are also known as what?
Job shadowing
37. The individual who verifies and balances guests' accounts
Amenity Creep
night auditor
Job shadowing
Rack Rate
38. Small ones are not even billed; they are erased with an allowance.
labor cost percentage
Call Accounting System
Late Charges
average guest check
39. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Extend Stay Hotels are also known as what?
corporate rate
food cost percentage
American Plan
40. Standard rate for everyone at a hotel
load factor
multiplier effect
leisure travel
rack rate
41. Travel for family and friends - to see new areas
Counterfeit Money
Pick Up Equation
leisure travel
fair market share
42. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Out of Inventory Rooms (OOI)
Catastrophe Plans
room divisions
Understay
43. Requires equal dollar amounts of charge and credits
REV PAR equation
Call Accounting System
Dual Accounting
AAA
44. The number of seats filled on a flight
REV PAR equation
load factor
ecotourism
Understay
45. From the hours of 3:30 pm to 11:30 pm
Extend Stay Hotels are also known as what?
Swing Shift
Building Cost Room Rate Formula
Adjusted Room Count
46. Rooms available for occupancy may be closed the next day
Adjusted Room Count
Discounting
Out of Order Rooms (OOO)
load factor
47. 10-30% off the rack rate
Understay
actual market share
City Ledger
corporate rate
48. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
perpetual inventory
mother sauces
Counterfeit Money
49. A paste for thickening sauces - made from equal parts of fat and flour
No-shows
roux
food cost percentage
Catastrophe Plans
50. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Graveyard Shift
Pick Up Equation
ASAE
Counterfeit Money