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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for business purposes
business travel
Courts and Reservations
load factor
fair market share
2. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
cultural tourism
AAA
NR
3. They would rather try the hotel desk than busier retail outlets.
NR
weighted average
Counterfeit Money
volunteer tourism
4. Travel for recreation or the promotion and arrangement of such travel
tourism
Adjoining and Connecting Rooms
leisure travel
volunteer tourism
5. Prepare a marketing plan for yourself
Extend Stay Hotels are also known as what?
A good way to pursue a position in the hospitality industry
room divisions
Day Shift
6. Include room and all three meals. Used in Europe
American Plan
No-shows
weighted average
Extend Stay Hotels are also known as what?
7. Guests who cancel on the day of arrival
sales budget
Early Arrivals
Cancellations
OS
8. No reservation
sales budget
NR
ecotourism
Late Charges
9. Lowest possible rate - many restrictions
Compensation in the hospitality industry
sous chef
Out of Inventory Rooms (OOI)
AARP Rate
10. The airlines
Who did we steal Yield Management from?
AARP Rate
sales budget
catchment area
11. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
City Ledger
Registration Card
Rate Cutting
Pick Up Equation
12. Bechamel - espagnole - hollandaise - tomato - veloute
Building Cost Room Rate Formula
mother sauces
du jour menu
Registration Card
13. Guests who leave earlier than expected
tourist menu
du jour menu
Understay
Building Cost Room Rate Formula
14. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
No-shows
haute cuisine
guest accounting module
actual market share
15. From the hours of 3:30 pm to 11:30 pm
Extend Stay Hotels are also known as what?
corporate rate
Swing Shift
haute cuisine
16. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Call Accounting System
AARP Rate
Inelastic Market
17. Star System
mother sauces
Mobil
labor cost percentage
load factor
18. Lower than corporate rate - used when booking association business
Building Cost Room Rate Formula
fair market share
association rate
Master Accounts
19. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
perpetual inventory
Number of Folios
Guest History Database
20. Registered But Not Assigned
Mobil
Graveyard Shift
What does RNA stand for?
Early Arrivals
21. Off-the-street
sous chef
business travel
load factor
OS
22. Enables passengers to travel from one smaller city to another smaller city
Catastrophe Plans
A good way to pursue a position in the hospitality industry
hub-and-spoke system
guest accounting module
23. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
No-shows
rack rate
perpetual inventory
Merchant Discount Fees
24. Also known as the due back - difference returnable - U-owe-me's or the exchange
ecotourism
No-shows
mother sauces
Due Bank
25. Hotels have love-hate relationship
volunteer tourism
Travel Agencies
Day Rate Rooms
Rack Rate
26. Represents the business travelers
OS
Inelastic Market
sales budget
roux
27. The market share that a business actually receives
Swing Shift
rack rate
tourist menu
actual market share
28. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Franchising
nouvelle cuisine
catchment area
Dual Accounting
29. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Designated trainers
Amenity Creep
catchment area
pour/cost percentage
30. Used at zoos - keeps special needs of one time visitors and includes local specialties
Amenity Creep
Number of Folios
mother sauces
tourist menu
31. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
AAA
Due Bank
NR
32. Possible to exceed 100% occupancy
Day Rate Rooms
Early Arrivals
OS
Pick Up Equation
33. 10-30% off the rack rate
Counterfeit Money
actual market share
Rate Cutting
corporate rate
34. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
fair market share
Courts and Reservations
Inelastic Market
35. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Extend Stay Hotels are also known as what?
Cancellations
Adjoining and Connecting Rooms
36. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
Courts and Reservations
European Plan
mother sauces
37. A plan to maximize guest and property safety in the event of a disaster
load factor
Swing Shift
Catastrophe Plans
Counterfeit Money
38. Getting the room at a certain percentage off
catchment area
labor cost percentage
Discounting
NR
39. Elaborate or artful cuisine - contemporary cuisine
OS
haute cuisine
rack rate
RevPar
40. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Swing Shift
Who did we steal Yield Management from?
Out of Order Rooms (OOO)
41. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Designated trainers
AAA
Master Accounts
Job shadowing
42. Represents the leisure travelers and tourists
Cancellations
Inelastic Market
Elastic Market
perpetual inventory
43. A financial plan detailing expected sales volume and sales revenue for a specified period of time
food cost percentage
REV PAR equation
sales budget
cultural tourism
44. Courts consider reservations to be legal contracts
Understay
Catastrophe Plans
association rate
Courts and Reservations
45. The full rate - without discounts - that one quotes as a room charge.
Master Accounts
Amenity Creep
Cancellations
Rack Rate
46. Diamond Ratings
Graveyard Shift
Inelastic Market
AAA
association rate
47. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Merchant Discount Fees
City Ledger
Extend Stay Hotels are also known as what?
guest accounting module
48. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Due Bank
Compensation in the hospitality industry
Merchant Discount Fees
food cost percentage
49. Travel for family and friends - to see new areas
Graveyard Shift
leisure travel
contribution margin
Swing Shift
50. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Adjusted Room Count
Discounting
Building Cost Room Rate Formula
Out of Order Rooms (OOO)