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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some guests with reservations never arrive at the hotel.
No-shows
Day Shift
RevPar
contribution margin
2. (cost of drinks/sales of drinks)x100
pour/cost percentage
actual market share
sustainable tourism
fair market share
3. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
leisure travel
A good way to pursue a position in the hospitality industry
Number of Folios
tourist menu
4. Diamond Ratings
AAA
What does RNA stand for?
actual market share
roux
5. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
ecotourism
daily report
labor cost percentage
perpetual inventory
6. From the hours of 11:30 pm to 7:30 am
Pick Up Equation
Mobil
Graveyard Shift
Travel Agencies
7. No reservation
NR
Merchant Discount Fees
mother sauces
American Plan
8. Guest who stay past their scheduled departure time
Overstays
Job shadowing
load factor
actual market share
9. Tourism with a consience
night auditor
Day Shift
Counterfeit Money
ecotourism
10. All Suite hotels
average guest check
Rack Rate
Extend Stay Hotels are also known as what?
room divisions
11. Represents the leisure travelers and tourists
What does RNA stand for?
labor cost percentage
ASAE
Elastic Market
12. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Graveyard Shift
Catastrophe Plans
Out of Order Rooms (OOO)
13. 10-30% off the rack rate
Adjoining and Connecting Rooms
corporate rate
tourism
Understay
14. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
mother sauces
load factor
Out of Order Rooms (OOO)
City Ledger
15. The individual who verifies and balances guests' accounts
AAA
Extend Stay Hotels are also known as what?
night auditor
Registration Card
16. Guests who leave earlier than expected
Understay
Discounting
Mobil
Late Charges
17. A plan to maximize guest and property safety in the event of a disaster
Graveyard Shift
tourism
Catastrophe Plans
A good way to pursue a position in the hospitality industry
18. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
daily report
Adjusted Room Count
Understay
nouvelle cuisine
19. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
room divisions
nouvelle cuisine
Compensation in the hospitality industry
catchment area
20. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
multiplier effect
niche
guest accounting module
American Plan
21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Call Accounting System
perpetual inventory
daily report
Guest History Database
22. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
tourist menu
Americans with Disabilities Act (ADA)
multiplier effect
Rate Cutting
23. A report prepared each day to provide essential performance information for a particular property to its management
niche
Day Rate Rooms
daily report
WI
24. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Adjoining and Connecting Rooms
REV PAR equation
du jour menu
25. Courts consider reservations to be legal contracts
Courts and Reservations
ecotourism
business travel
actual market share
26. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
fair market share
Early Arrivals
Inelastic Market
weighted average
27. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
labor cost percentage
Extend Stay Hotels are also known as what?
European Plan
cultural tourism
28. Small ones are not even billed; they are erased with an allowance.
Late Charges
perpetual inventory
Rate Cutting
WI
29. Rooms available for occupancy may be closed the next day
Adjusted Room Count
WI
Late Charges
Master Accounts
30. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Guest History Database
association rate
Franchising
roux
31. Revenue earned per available room
Compensation in the hospitality industry
RevPar
Late Charges
Swing Shift
32. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
What does RNA stand for?
corporate rate
labor cost percentage
33. A specific share or slot of a certain market
Swing Shift
Extend Stay Hotels are also known as what?
ecotourism
niche
34. Generally repairable within a short amount of time - has a minor problem.
cultural tourism
Guest History Database
business travel
Out of Order Rooms (OOO)
35. Enables passengers to travel from one smaller city to another smaller city
Extend Stay Hotels are also known as what?
contribution margin
Swing Shift
hub-and-spoke system
36. Travel for family and friends - to see new areas
Guest History Database
multiplier effect
leisure travel
Day Rate Rooms
37. Specific cultural evens and festivals
Number of Folios
hub-and-spoke system
Out of Inventory Rooms (OOI)
cultural tourism
38. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
Discounting
ecotourism
Dual Accounting
39. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
actual market share
Merchant Discount Fees
catchment area
ecotourism
40. Following a worker to learn about his or her job
Job shadowing
Compensation in the hospitality industry
Elastic Market
Swing Shift
41. Represents the business travelers
ASAE
niche
Inelastic Market
Job shadowing
42. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
mother sauces
Out of Inventory Rooms (OOI)
Out of Order Rooms (OOO)
43. Prepare a marketing plan for yourself
Early Arrivals
Elastic Market
A good way to pursue a position in the hospitality industry
association rate
44. (labor costs/net sales)x100
Cancellations
labor cost percentage
Master Accounts
haute cuisine
45. Protects both the guest and employee
Adjusted Room Count
Americans with Disabilities Act (ADA)
ASAE
multiplier effect
46. Employees who train employees
guest accounting module
association rate
Designated trainers
nouvelle cuisine
47. American Society of Association Executives
ASAE
A good way to pursue a position in the hospitality industry
actual market share
Average Daily Rate
48. A running inventory that automatically updates itself
perpetual inventory
Out of Order Rooms (OOO)
Counterfeit Money
ASAE
49. Getting the room at a certain percentage off
AARP Rate
Discounting
Amenity Creep
Day Rate Rooms
50. Standard rate for everyone at a hotel
AAA
rack rate
Designated trainers
Catastrophe Plans