Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. From the hours of 11:30 pm to 7:30 am






2. ADR x Occupancy=Rev Par






3. Guests who cancel on the day of arrival






4. A specific share or slot of a certain market






5. Specific cultural evens and festivals






6. Generally repairable within a short amount of time - has a minor problem.






7. American Society of Association Executives






8. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






9. Used at zoos - keeps special needs of one time visitors and includes local specialties






10. Off-the-street






11. No reservation






12. The average amount each group spends






13. Protects both the guest and employee






14. Star System






15. A financial plan detailing expected sales volume and sales revenue for a specified period of time






16. Represents the business travelers






17. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






18. Prepare a marketing plan for yourself






19. A system that tracks guest room phone charges






20. The individual who verifies and balances guests' accounts






21. Hotels have love-hate relationship






22. The airlines






23. Following a worker to learn about his or her job






24. Bechamel - espagnole - hollandaise - tomato - veloute






25. A report prepared each day to provide essential performance information for a particular property to its management






26. 10-30% off the rack rate






27. Tourism with a consience






28. A plan to maximize guest and property safety in the event of a disaster






29. A market share based on each business receiving an equal share of the market






30. Revenue earned per available room






31. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






32. Travel for business purposes






33. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






34. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






35. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






36. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






37. Enables passengers to travel from one smaller city to another smaller city






38. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






39. Represents the leisure travelers and tourists






40. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






41. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






42. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






43. Elaborate or artful cuisine - contemporary cuisine






44. Employees who train employees






45. Traveling cross country or abroad for purposes of volunteer work






46. They would rather try the hotel desk than busier retail outlets.






47. Preferred by most employees. From 7:30 am to 3:30 pm






48. From the hours of 3:30 pm to 11:30 pm






49. Standard rate for everyone at a hotel






50. Guest who stay past their scheduled departure time