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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also known as the due back - difference returnable - U-owe-me's or the exchange
American Plan
Pick Up Equation
Catastrophe Plans
Due Bank
2. 10-30% off the rack rate
Building Cost Room Rate Formula
Average Daily Rate
corporate rate
Early Arrivals
3. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Building Cost Room Rate Formula
Americans with Disabilities Act (ADA)
OS
Registration Card
4. Registered But Not Assigned
RevPar
What does RNA stand for?
AAA
average guest check
5. Protects both the guest and employee
Cancellations
Americans with Disabilities Act (ADA)
Understay
hub-and-spoke system
6. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
sales budget
Amenity Creep
Registration Card
perpetual inventory
7. Used at zoos - keeps special needs of one time visitors and includes local specialties
OS
weighted average
tourist menu
Registration Card
8. The full rate - without discounts - that one quotes as a room charge.
Out of Inventory Rooms (OOI)
roux
Rack Rate
association rate
9. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
Guest History Database
weighted average
Late Charges
10. Lowest possible rate - many restrictions
average guest check
AARP Rate
No-shows
contribution margin
11. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
ecotourism
Early Arrivals
nouvelle cuisine
Adjoining and Connecting Rooms
12. Employees who train employees
sales budget
Rack Rate
Designated trainers
sustainable tourism
13. Hotels have love-hate relationship
Building Cost Room Rate Formula
Travel Agencies
Out of Inventory Rooms (OOI)
Rack Rate
14. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Number of Folios
weighted average
Dual Accounting
sales budget
15. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Dual Accounting
Out of Inventory Rooms (OOI)
Franchising
labor cost percentage
16. Courts consider reservations to be legal contracts
Courts and Reservations
Adjoining and Connecting Rooms
leisure travel
Swing Shift
17. Traveling cross country or abroad for purposes of volunteer work
Pick Up Equation
Guest History Database
volunteer tourism
Catastrophe Plans
18. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
association rate
Registration Card
average guest check
Rate Cutting
19. Off-the-street
Travel Agencies
OS
tourism
tourist menu
20. A paste for thickening sauces - made from equal parts of fat and flour
Master Accounts
niche
roux
ASAE
21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
RevPar
Elastic Market
Guest History Database
contribution margin
22. Enables passengers to travel from one smaller city to another smaller city
mother sauces
Pick Up Equation
hub-and-spoke system
Call Accounting System
23. The individual who verifies and balances guests' accounts
Call Accounting System
night auditor
sustainable tourism
REV PAR equation
24. Bechamel - espagnole - hollandaise - tomato - veloute
Discounting
mother sauces
Mobil
leisure travel
25. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
labor cost percentage
American Plan
Designated trainers
Master Accounts
26. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
room divisions
Overstays
multiplier effect
27. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Out of Inventory Rooms (OOI)
Day Rate Rooms
multiplier effect
Adjoining and Connecting Rooms
28. The airlines
Graveyard Shift
European Plan
Who did we steal Yield Management from?
Travel Agencies
29. Requires equal dollar amounts of charge and credits
Due Bank
OS
Dual Accounting
Extend Stay Hotels are also known as what?
30. They would rather try the hotel desk than busier retail outlets.
labor cost percentage
Due Bank
Who did we steal Yield Management from?
Counterfeit Money
31. Prepare a marketing plan for yourself
Amenity Creep
ASAE
A good way to pursue a position in the hospitality industry
ecotourism
32. A specific share or slot of a certain market
Catastrophe Plans
A good way to pursue a position in the hospitality industry
sales budget
niche
33. No reservation
RevPar
labor cost percentage
NR
Inelastic Market
34. Generally repairable within a short amount of time - has a minor problem.
WI
Out of Order Rooms (OOO)
Late Charges
Average Daily Rate
35. Tourism with a consience
Average Daily Rate
sales budget
ecotourism
Graveyard Shift
36. Travel for recreation or the promotion and arrangement of such travel
AARP Rate
tourism
Discounting
Merchant Discount Fees
37. All Suite hotels
cultural tourism
Elastic Market
Extend Stay Hotels are also known as what?
Out of Inventory Rooms (OOI)
38. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
contribution margin
room divisions
Franchising
food cost percentage
39. Is mostly related to location and size of the facility
Who did we steal Yield Management from?
AARP Rate
Compensation in the hospitality industry
actual market share
40. A market share based on each business receiving an equal share of the market
sustainable tourism
Early Arrivals
Adjoining and Connecting Rooms
fair market share
41. Guests who cancel on the day of arrival
Cancellations
contribution margin
leisure travel
What does RNA stand for?
42. Getting the room at a certain percentage off
nouvelle cuisine
Discounting
perpetual inventory
Rack Rate
43. Standard rate for everyone at a hotel
catchment area
rack rate
OS
Franchising
44. Guests who leave earlier than expected
Rate Cutting
roux
Understay
labor cost percentage
45. Diamond Ratings
sous chef
multiplier effect
contribution margin
AAA
46. Elaborate or artful cuisine - contemporary cuisine
Out of Inventory Rooms (OOI)
Cancellations
haute cuisine
Extend Stay Hotels are also known as what?
47. A report prepared each day to provide essential performance information for a particular property to its management
daily report
Guest History Database
Out of Inventory Rooms (OOI)
labor cost percentage
48. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Due Bank
Out of Inventory Rooms (OOI)
catchment area
Number of Folios
49. Small ones are not even billed; they are erased with an allowance.
Late Charges
Day Shift
Out of Order Rooms (OOO)
Compensation in the hospitality industry
50. Include room and all three meals. Used in Europe
weighted average
What does RNA stand for?
American Plan
roux