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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (cost of drinks/sales of drinks)x100
pour/cost percentage
Master Accounts
haute cuisine
Inelastic Market
2. Guest who stay past their scheduled departure time
daily report
sales budget
tourist menu
Overstays
3. Represents the leisure travelers and tourists
weighted average
Early Arrivals
Elastic Market
Understay
4. 10-30% off the rack rate
corporate rate
Discounting
roux
tourism
5. Getting the room at a certain percentage off
corporate rate
City Ledger
ecotourism
Discounting
6. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
leisure travel
Overstays
Americans with Disabilities Act (ADA)
7. Revenue earned per available room
Out of Order Rooms (OOO)
Overstays
RevPar
Rack Rate
8. ADR x Occupancy=Rev Par
sales budget
REV PAR equation
Adjoining and Connecting Rooms
Call Accounting System
9. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
weighted average
load factor
Catastrophe Plans
10. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
contribution margin
OS
cultural tourism
11. The airlines
Mobil
Average Daily Rate
Who did we steal Yield Management from?
du jour menu
12. Key to indicating a hotels performance - dollar sales/number of rooms rented
pour/cost percentage
cultural tourism
Guest History Database
Average Daily Rate
13. A paste for thickening sauces - made from equal parts of fat and flour
roux
sustainable tourism
Graveyard Shift
contribution margin
14. No reservation
hub-and-spoke system
Merchant Discount Fees
NR
Dual Accounting
15. A plan to maximize guest and property safety in the event of a disaster
sales budget
Pick Up Equation
Catastrophe Plans
haute cuisine
16. Key operating figure in menu engineering - determined by subtracting food cost from selling price
OS
contribution margin
Call Accounting System
RevPar
17. A running inventory that automatically updates itself
perpetual inventory
Catastrophe Plans
Extend Stay Hotels are also known as what?
guest accounting module
18. Prepare a marketing plan for yourself
ecotourism
A good way to pursue a position in the hospitality industry
business travel
night auditor
19. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
fair market share
Americans with Disabilities Act (ADA)
OS
City Ledger
20. The individual who verifies and balances guests' accounts
pour/cost percentage
multiplier effect
roux
night auditor
21. Requires equal dollar amounts of charge and credits
Discounting
ASAE
Dual Accounting
Building Cost Room Rate Formula
22. Following a worker to learn about his or her job
Merchant Discount Fees
Elastic Market
Job shadowing
Due Bank
23. Generally repairable within a short amount of time - has a minor problem.
room divisions
Out of Order Rooms (OOO)
What does RNA stand for?
load factor
24. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Call Accounting System
catchment area
sustainable tourism
25. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
sous chef
labor cost percentage
load factor
multiplier effect
26. A market share based on each business receiving an equal share of the market
AAA
weighted average
AARP Rate
fair market share
27. A specific share or slot of a certain market
Adjoining and Connecting Rooms
American Plan
Mobil
niche
28. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Understay
labor cost percentage
corporate rate
What does RNA stand for?
29. The average amount each group spends
REV PAR equation
Call Accounting System
average guest check
food cost percentage
30. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
ecotourism
load factor
Amenity Creep
NR
31. Hotels have love-hate relationship
multiplier effect
sous chef
Travel Agencies
Swing Shift
32. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Understay
guest accounting module
haute cuisine
WI
33. Traveling cross country or abroad for purposes of volunteer work
Inelastic Market
sustainable tourism
room divisions
volunteer tourism
34. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
What does RNA stand for?
Pick Up Equation
Compensation in the hospitality industry
roux
35. Walk-In
Rate Cutting
Franchising
WI
Early Arrivals
36. Possible to exceed 100% occupancy
Building Cost Room Rate Formula
Day Shift
Day Rate Rooms
Merchant Discount Fees
37. Courts consider reservations to be legal contracts
Courts and Reservations
OS
multiplier effect
Early Arrivals
38. Rooms available for occupancy may be closed the next day
Designated trainers
Adjusted Room Count
Building Cost Room Rate Formula
Late Charges
39. Preferred by most employees. From 7:30 am to 3:30 pm
pour/cost percentage
mother sauces
Day Shift
Out of Inventory Rooms (OOI)
40. Some guests with reservations never arrive at the hotel.
No-shows
Designated trainers
mother sauces
cultural tourism
41. A report prepared each day to provide essential performance information for a particular property to its management
daily report
nouvelle cuisine
rack rate
ecotourism
42. Off-the-street
OS
roux
Late Charges
ASAE
43. The market share that a business actually receives
average guest check
actual market share
Elastic Market
AAA
44. Enables passengers to travel from one smaller city to another smaller city
Day Rate Rooms
OS
hub-and-spoke system
labor cost percentage
45. Star System
Swing Shift
AARP Rate
pour/cost percentage
Mobil
46. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Who did we steal Yield Management from?
Understay
Travel Agencies
room divisions
47. From the hours of 11:30 pm to 7:30 am
Early Arrivals
Graveyard Shift
volunteer tourism
Overstays
48. Employees who train employees
Franchising
sustainable tourism
Travel Agencies
Designated trainers
49. Lowest possible rate - many restrictions
AARP Rate
Travel Agencies
Rack Rate
rack rate
50. A cook who supervises food production and who reports to the executive chef; second in command
food cost percentage
Swing Shift
sous chef
du jour menu