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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A paste for thickening sauces - made from equal parts of fat and flour
Day Shift
Who did we steal Yield Management from?
roux
Understay
2. Getting the room at a certain percentage off
Compensation in the hospitality industry
business travel
Discounting
Average Daily Rate
3. Small ones are not even billed; they are erased with an allowance.
Late Charges
cultural tourism
Amenity Creep
ASAE
4. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
daily report
sous chef
Late Charges
Amenity Creep
5. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Compensation in the hospitality industry
OS
No-shows
6. (labor costs/net sales)x100
Average Daily Rate
roux
labor cost percentage
Overstays
7. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Number of Folios
guest accounting module
sustainable tourism
Master Accounts
8. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Number of Folios
Early Arrivals
rack rate
WI
9. Specific cultural evens and festivals
ecotourism
niche
cultural tourism
Number of Folios
10. A specific share or slot of a certain market
Graveyard Shift
Who did we steal Yield Management from?
niche
Rack Rate
11. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Rate Cutting
European Plan
haute cuisine
12. Some guests with reservations never arrive at the hotel.
Adjoining and Connecting Rooms
A good way to pursue a position in the hospitality industry
contribution margin
No-shows
13. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
hub-and-spoke system
catchment area
leisure travel
14. 10-30% off the rack rate
corporate rate
Rack Rate
A good way to pursue a position in the hospitality industry
Guest History Database
15. No reservation
NR
No-shows
European Plan
RevPar
16. Registered But Not Assigned
tourism
What does RNA stand for?
Building Cost Room Rate Formula
Guest History Database
17. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
mother sauces
Number of Folios
Travel Agencies
Merchant Discount Fees
18. Travel for recreation or the promotion and arrangement of such travel
Understay
niche
Swing Shift
tourism
19. All Suite hotels
Rate Cutting
multiplier effect
Job shadowing
Extend Stay Hotels are also known as what?
20. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
Amenity Creep
labor cost percentage
roux
21. Bechamel - espagnole - hollandaise - tomato - veloute
Number of Folios
Registration Card
mother sauces
catchment area
22. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Discounting
Day Rate Rooms
Late Charges
23. Enables passengers to travel from one smaller city to another smaller city
daily report
hub-and-spoke system
Graveyard Shift
pour/cost percentage
24. Traveling cross country or abroad for purposes of volunteer work
perpetual inventory
volunteer tourism
sales budget
Job shadowing
25. Tourism with a consience
labor cost percentage
WI
ecotourism
RevPar
26. Travel for family and friends - to see new areas
Designated trainers
Late Charges
leisure travel
Average Daily Rate
27. A market share based on each business receiving an equal share of the market
Cancellations
fair market share
sales budget
leisure travel
28. Rooms available for occupancy may be closed the next day
leisure travel
Adjusted Room Count
REV PAR equation
American Plan
29. A running inventory that automatically updates itself
Extend Stay Hotels are also known as what?
Who did we steal Yield Management from?
business travel
perpetual inventory
30. Possible to exceed 100% occupancy
Inelastic Market
Number of Folios
Day Rate Rooms
WI
31. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
AARP Rate
OS
weighted average
Counterfeit Money
32. Prepare a marketing plan for yourself
night auditor
AARP Rate
average guest check
A good way to pursue a position in the hospitality industry
33. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
sales budget
Master Accounts
What does RNA stand for?
Out of Inventory Rooms (OOI)
34. Also known as the due back - difference returnable - U-owe-me's or the exchange
Who did we steal Yield Management from?
Elastic Market
Due Bank
rack rate
35. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Understay
nouvelle cuisine
Guest History Database
36. A system that tracks guest room phone charges
Extend Stay Hotels are also known as what?
du jour menu
Call Accounting System
Inelastic Market
37. Star System
Mobil
City Ledger
average guest check
Dual Accounting
38. Represents the leisure travelers and tourists
nouvelle cuisine
RevPar
Elastic Market
Registration Card
39. ADR x Occupancy=Rev Par
Merchant Discount Fees
Job shadowing
Rate Cutting
REV PAR equation
40. Lowest possible rate - many restrictions
mother sauces
Job shadowing
corporate rate
AARP Rate
41. Guests who cancel on the day of arrival
Elastic Market
AAA
Cancellations
fair market share
42. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Rack Rate
Graveyard Shift
Day Shift
sales budget
43. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Day Shift
room divisions
OS
guest accounting module
44. Represents the business travelers
fair market share
business travel
Inelastic Market
labor cost percentage
45. A report prepared each day to provide essential performance information for a particular property to its management
rack rate
Number of Folios
daily report
European Plan
46. American Society of Association Executives
ASAE
sustainable tourism
Call Accounting System
Inelastic Market
47. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
tourism
A good way to pursue a position in the hospitality industry
RevPar
Guest History Database
48. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Out of Inventory Rooms (OOI)
hub-and-spoke system
food cost percentage
Adjusted Room Count
49. Include room and all three meals. Used in Europe
tourist menu
catchment area
American Plan
average guest check
50. Used at zoos - keeps special needs of one time visitors and includes local specialties
mother sauces
tourist menu
Late Charges
guest accounting module