Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the leisure travelers and tourists






2. A system that tracks guest room phone charges






3. Travel for recreation or the promotion and arrangement of such travel






4. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






5. A cook who supervises food production and who reports to the executive chef; second in command






6. From the hours of 3:30 pm to 11:30 pm






7. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






8. Courts consider reservations to be legal contracts






9. A market share based on each business receiving an equal share of the market






10. Traveling cross country or abroad for purposes of volunteer work






11. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






12. Travel for family and friends - to see new areas






13. The full rate - without discounts - that one quotes as a room charge.






14. A paste for thickening sauces - made from equal parts of fat and flour






15. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






16. Elaborate or artful cuisine - contemporary cuisine






17. Is mostly related to location and size of the facility






18. Key to indicating a hotels performance - dollar sales/number of rooms rented






19. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






20. Generally repairable within a short amount of time - has a minor problem.






21. They would rather try the hotel desk than busier retail outlets.






22. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






23. American Society of Association Executives






24. Walk-In






25. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






26. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






27. ADR x Occupancy=Rev Par






28. All Suite hotels






29. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






30. Standard rate for everyone at a hotel






31. Ecotourism combined with practical matter for policy makers






32. Travel for business purposes






33. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






34. Guests who leave earlier than expected






35. Protects both the guest and employee






36. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






37. The average amount each group spends






38. A specific share or slot of a certain market






39. (labor costs/net sales)x100






40. Every connecting room adjoins - but not every adjoining room connects






41. Tourism with a consience






42. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






43. Getting the room at a certain percentage off






44. Some guests with reservations never arrive at the hotel.






45. Represents the business travelers






46. The individual who verifies and balances guests' accounts






47. The market share that a business actually receives






48. Specific cultural evens and festivals






49. Guest who stay past their scheduled departure time






50. Following a worker to learn about his or her job