Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The market share that a business actually receives






2. Employees who train employees






3. No reservation






4. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






5. Traveling cross country or abroad for purposes of volunteer work






6. Following a worker to learn about his or her job






7. Small ones are not even billed; they are erased with an allowance.






8. Key to indicating a hotels performance - dollar sales/number of rooms rented






9. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






10. Travel for business purposes






11. Hotels have love-hate relationship






12. Is mostly related to location and size of the facility






13. From the hours of 11:30 pm to 7:30 am






14. A cook who supervises food production and who reports to the executive chef; second in command






15. Generally repairable within a short amount of time - has a minor problem.






16. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






17. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






18. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






19. Walk-In






20. Prepare a marketing plan for yourself






21. A system that tracks guest room phone charges






22. (labor costs/net sales)x100






23. Some guests with reservations never arrive at the hotel.






24. Courts consider reservations to be legal contracts






25. A specific share or slot of a certain market






26. Lower than corporate rate - used when booking association business






27. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






28. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






29. All Suite hotels






30. Diamond Ratings






31. The individual who verifies and balances guests' accounts






32. Possible to exceed 100% occupancy






33. Travel for family and friends - to see new areas






34. 10-30% off the rack rate






35. Specific cultural evens and festivals






36. A market share based on each business receiving an equal share of the market






37. Lowest possible rate - many restrictions






38. Include room and all three meals. Used in Europe






39. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






40. Used at zoos - keeps special needs of one time visitors and includes local specialties






41. The number of seats filled on a flight






42. American Society of Association Executives






43. Represents the leisure travelers and tourists






44. They would rather try the hotel desk than busier retail outlets.






45. The airlines






46. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






47. Ecotourism combined with practical matter for policy makers






48. Requires equal dollar amounts of charge and credits






49. Standard rate for everyone at a hotel






50. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues