Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotels have love-hate relationship






2. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






3. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






4. Requires equal dollar amounts of charge and credits






5. Travel for family and friends - to see new areas






6. A specific share or slot of a certain market






7. A report prepared each day to provide essential performance information for a particular property to its management






8. (cost of drinks/sales of drinks)x100






9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






10. Standard rate for everyone at a hotel






11. Possible to exceed 100% occupancy






12. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






13. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






14. American Society of Association Executives






15. Traveling cross country or abroad for purposes of volunteer work






16. Registered But Not Assigned






17. A system that tracks guest room phone charges






18. A paste for thickening sauces - made from equal parts of fat and flour






19. Some guests with reservations never arrive at the hotel.






20. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






21. ADR x Occupancy=Rev Par






22. A market share based on each business receiving an equal share of the market






23. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






24. Travel for recreation or the promotion and arrangement of such travel






25. Bechamel - espagnole - hollandaise - tomato - veloute






26. Used at zoos - keeps special needs of one time visitors and includes local specialties






27. Specific cultural evens and festivals






28. Also known as the due back - difference returnable - U-owe-me's or the exchange






29. Every connecting room adjoins - but not every adjoining room connects






30. Following a worker to learn about his or her job






31. Walk-In






32. The number of seats filled on a flight






33. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






34. Lowest possible rate - many restrictions






35. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






36. From the hours of 3:30 pm to 11:30 pm






37. Getting the room at a certain percentage off






38. Generally repairable within a short amount of time - has a minor problem.






39. 'of the day'-chefs specials






40. The average amount each group spends






41. Ecotourism combined with practical matter for policy makers






42. The market share that a business actually receives






43. Prepare a marketing plan for yourself






44. No reservation






45. Rooms available for occupancy may be closed the next day






46. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






47. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






48. Key to indicating a hotels performance - dollar sales/number of rooms rented






49. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






50. They would rather try the hotel desk than busier retail outlets.