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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Master Accounts
Who did we steal Yield Management from?
room divisions
2. Enables passengers to travel from one smaller city to another smaller city
Pick Up Equation
Late Charges
NR
hub-and-spoke system
3. Revenue earned per available room
No-shows
Franchising
Who did we steal Yield Management from?
RevPar
4. 'of the day'-chefs specials
pour/cost percentage
Overstays
du jour menu
Day Shift
5. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
association rate
Average Daily Rate
Overstays
guest accounting module
6. Registered But Not Assigned
What does RNA stand for?
Catastrophe Plans
roux
Late Charges
7. Travel for business purposes
business travel
Adjoining and Connecting Rooms
hub-and-spoke system
du jour menu
8. Diamond Ratings
AAA
hub-and-spoke system
Designated trainers
Adjoining and Connecting Rooms
9. Also known as the due back - difference returnable - U-owe-me's or the exchange
RevPar
tourism
European Plan
Due Bank
10. Off-the-street
Dual Accounting
OS
tourist menu
Overstays
11. (labor costs/net sales)x100
labor cost percentage
What does RNA stand for?
AAA
Merchant Discount Fees
12. The number of seats filled on a flight
Overstays
load factor
roux
ecotourism
13. No reservation
Discounting
association rate
NR
guest accounting module
14. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Out of Inventory Rooms (OOI)
average guest check
AARP Rate
15. ADR x Occupancy=Rev Par
Inelastic Market
Call Accounting System
REV PAR equation
NR
16. Following a worker to learn about his or her job
Counterfeit Money
perpetual inventory
No-shows
Job shadowing
17. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Inelastic Market
sustainable tourism
Number of Folios
City Ledger
18. A specific share or slot of a certain market
niche
Average Daily Rate
REV PAR equation
sales budget
19. Getting the room at a certain percentage off
AARP Rate
Discounting
mother sauces
fair market share
20. A cook who supervises food production and who reports to the executive chef; second in command
American Plan
association rate
sous chef
roux
21. Walk-In
Compensation in the hospitality industry
WI
cultural tourism
Day Rate Rooms
22. Elaborate or artful cuisine - contemporary cuisine
tourism
haute cuisine
food cost percentage
AAA
23. Travel for recreation or the promotion and arrangement of such travel
Who did we steal Yield Management from?
AARP Rate
Master Accounts
tourism
24. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
American Plan
corporate rate
labor cost percentage
multiplier effect
25. Generally repairable within a short amount of time - has a minor problem.
rack rate
Out of Order Rooms (OOO)
Rack Rate
volunteer tourism
26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
actual market share
Pick Up Equation
Swing Shift
Understay
27. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
REV PAR equation
cultural tourism
Late Charges
28. The full rate - without discounts - that one quotes as a room charge.
average guest check
Extend Stay Hotels are also known as what?
daily report
Rack Rate
29. From the hours of 11:30 pm to 7:30 am
Adjusted Room Count
NR
Graveyard Shift
Late Charges
30. A paste for thickening sauces - made from equal parts of fat and flour
Out of Inventory Rooms (OOI)
roux
Extend Stay Hotels are also known as what?
Understay
31. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
load factor
business travel
Courts and Reservations
32. A system that tracks guest room phone charges
Out of Inventory Rooms (OOI)
Amenity Creep
Call Accounting System
du jour menu
33. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
RevPar
nouvelle cuisine
Average Daily Rate
34. A market share based on each business receiving an equal share of the market
night auditor
Americans with Disabilities Act (ADA)
sous chef
fair market share
35. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Counterfeit Money
Early Arrivals
labor cost percentage
corporate rate
36. Lower than corporate rate - used when booking association business
NR
daily report
Dual Accounting
association rate
37. Every connecting room adjoins - but not every adjoining room connects
Dual Accounting
Franchising
Adjoining and Connecting Rooms
guest accounting module
38. From the hours of 3:30 pm to 11:30 pm
guest accounting module
Elastic Market
Rack Rate
Swing Shift
39. A report prepared each day to provide essential performance information for a particular property to its management
nouvelle cuisine
multiplier effect
daily report
No-shows
40. Protects both the guest and employee
ASAE
Understay
night auditor
Americans with Disabilities Act (ADA)
41. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Day Shift
Master Accounts
fair market share
Overstays
42. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Overstays
Adjoining and Connecting Rooms
Rate Cutting
Registration Card
43. Prepare a marketing plan for yourself
Guest History Database
sales budget
catchment area
A good way to pursue a position in the hospitality industry
44. Travel for family and friends - to see new areas
No-shows
leisure travel
Guest History Database
guest accounting module
45. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
multiplier effect
Average Daily Rate
sales budget
catchment area
46. The individual who verifies and balances guests' accounts
night auditor
ecotourism
pour/cost percentage
OS
47. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Adjoining and Connecting Rooms
load factor
Early Arrivals
48. Small ones are not even billed; they are erased with an allowance.
Rate Cutting
perpetual inventory
Late Charges
hub-and-spoke system
49. A financial plan detailing expected sales volume and sales revenue for a specified period of time
niche
Number of Folios
tourist menu
sales budget
50. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
tourism
room divisions
Who did we steal Yield Management from?