Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






2. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






3. Key to indicating a hotels performance - dollar sales/number of rooms rented






4. All Suite hotels






5. Walk-In






6. Rooms available for occupancy may be closed the next day






7. From the hours of 11:30 pm to 7:30 am






8. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






9. Ecotourism combined with practical matter for policy makers






10. Represents the leisure travelers and tourists






11. The airlines






12. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






13. A plan to maximize guest and property safety in the event of a disaster






14. Lower than corporate rate - used when booking association business






15. (labor costs/net sales)x100






16. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






17. The full rate - without discounts - that one quotes as a room charge.






18. Guests who cancel on the day of arrival






19. Off-the-street






20. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






21. Enables passengers to travel from one smaller city to another smaller city






22. Star System






23. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






24. Is mostly related to location and size of the facility






25. Guest who stay past their scheduled departure time






26. No reservation






27. A system that tracks guest room phone charges






28. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






29. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






30. A running inventory that automatically updates itself






31. The market share that a business actually receives






32. (cost of drinks/sales of drinks)x100






33. Lowest possible rate - many restrictions






34. Requires equal dollar amounts of charge and credits






35. The individual who verifies and balances guests' accounts






36. Diamond Ratings






37. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






38. Prepare a marketing plan for yourself






39. Every connecting room adjoins - but not every adjoining room connects






40. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






41. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






42. A specific share or slot of a certain market






43. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






44. Travel for family and friends - to see new areas






45. Possible to exceed 100% occupancy






46. Guests who leave earlier than expected






47. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






48. Used at zoos - keeps special needs of one time visitors and includes local specialties






49. American Society of Association Executives






50. ADR x Occupancy=Rev Par