Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Possible to exceed 100% occupancy






2. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






3. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






4. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






5. (labor costs/net sales)x100






6. Travel for family and friends - to see new areas






7. Following a worker to learn about his or her job






8. Is mostly related to location and size of the facility






9. 'of the day'-chefs specials






10. A cook who supervises food production and who reports to the executive chef; second in command






11. Travel for recreation or the promotion and arrangement of such travel






12. Getting the room at a certain percentage off






13. American Society of Association Executives






14. The individual who verifies and balances guests' accounts






15. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






16. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






17. Used at zoos - keeps special needs of one time visitors and includes local specialties






18. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






19. A specific share or slot of a certain market






20. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






21. Represents the business travelers






22. (cost of drinks/sales of drinks)x100






23. Key to indicating a hotels performance - dollar sales/number of rooms rented






24. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






25. The average amount each group spends






26. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






27. Guests who cancel on the day of arrival






28. Traveling cross country or abroad for purposes of volunteer work






29. Employees who train employees






30. Guests who leave earlier than expected






31. They would rather try the hotel desk than busier retail outlets.






32. Off-the-street






33. Revenue earned per available room






34. Prepare a marketing plan for yourself






35. Also known as the due back - difference returnable - U-owe-me's or the exchange






36. A running inventory that automatically updates itself






37. From the hours of 11:30 pm to 7:30 am






38. No reservation






39. Some guests with reservations never arrive at the hotel.






40. The market share that a business actually receives






41. Walk-In






42. Requires equal dollar amounts of charge and credits






43. A report prepared each day to provide essential performance information for a particular property to its management






44. Enables passengers to travel from one smaller city to another smaller city






45. A plan to maximize guest and property safety in the event of a disaster






46. Star System






47. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






48. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






49. The number of seats filled on a flight






50. Preferred by most employees. From 7:30 am to 3:30 pm