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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. From the hours of 3:30 pm to 11:30 pm
Rate Cutting
Swing Shift
Call Accounting System
American Plan
2. A market share based on each business receiving an equal share of the market
daily report
Overstays
fair market share
Courts and Reservations
3. Hotels have love-hate relationship
contribution margin
Travel Agencies
Americans with Disabilities Act (ADA)
volunteer tourism
4. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Late Charges
Rate Cutting
Building Cost Room Rate Formula
Who did we steal Yield Management from?
5. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Job shadowing
labor cost percentage
ASAE
6. Registered But Not Assigned
sous chef
What does RNA stand for?
Due Bank
Out of Inventory Rooms (OOI)
7. Guests who leave earlier than expected
Understay
daily report
Americans with Disabilities Act (ADA)
RevPar
8. 10-30% off the rack rate
corporate rate
Travel Agencies
American Plan
Understay
9. 'of the day'-chefs specials
du jour menu
Franchising
Call Accounting System
AAA
10. A paste for thickening sauces - made from equal parts of fat and flour
roux
What does RNA stand for?
Cancellations
No-shows
11. Travel for business purposes
Amenity Creep
business travel
City Ledger
tourism
12. Ecotourism combined with practical matter for policy makers
Master Accounts
volunteer tourism
Due Bank
sustainable tourism
13. (cost of drinks/sales of drinks)x100
Master Accounts
pour/cost percentage
Courts and Reservations
business travel
14. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Day Shift
Adjusted Room Count
labor cost percentage
15. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
average guest check
AAA
Dual Accounting
16. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Due Bank
roux
corporate rate
17. Guest who stay past their scheduled departure time
Overstays
Out of Inventory Rooms (OOI)
food cost percentage
REV PAR equation
18. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Elastic Market
Adjusted Room Count
catchment area
Guest History Database
19. Courts consider reservations to be legal contracts
Merchant Discount Fees
Courts and Reservations
REV PAR equation
multiplier effect
20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
pour/cost percentage
hub-and-spoke system
Guest History Database
21. Travel for recreation or the promotion and arrangement of such travel
OS
European Plan
tourism
REV PAR equation
22. All Suite hotels
Elastic Market
Extend Stay Hotels are also known as what?
AARP Rate
City Ledger
23. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
sustainable tourism
OS
European Plan
Master Accounts
24. Possible to exceed 100% occupancy
nouvelle cuisine
Americans with Disabilities Act (ADA)
Elastic Market
Day Rate Rooms
25. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Day Rate Rooms
weighted average
room divisions
Pick Up Equation
26. Enables passengers to travel from one smaller city to another smaller city
average guest check
Pick Up Equation
A good way to pursue a position in the hospitality industry
hub-and-spoke system
27. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
tourist menu
Due Bank
daily report
28. From the hours of 11:30 pm to 7:30 am
Courts and Reservations
Graveyard Shift
food cost percentage
Number of Folios
29. Guests who cancel on the day of arrival
Cancellations
No-shows
labor cost percentage
Day Rate Rooms
30. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Catastrophe Plans
Designated trainers
Building Cost Room Rate Formula
nouvelle cuisine
31. Key to indicating a hotels performance - dollar sales/number of rooms rented
Counterfeit Money
Average Daily Rate
REV PAR equation
Swing Shift
32. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Dual Accounting
Extend Stay Hotels are also known as what?
hub-and-spoke system
33. The airlines
Merchant Discount Fees
NR
Who did we steal Yield Management from?
guest accounting module
34. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Guest History Database
Swing Shift
Merchant Discount Fees
Amenity Creep
35. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
perpetual inventory
food cost percentage
Number of Folios
Courts and Reservations
36. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
nouvelle cuisine
multiplier effect
perpetual inventory
Graveyard Shift
37. Traveling cross country or abroad for purposes of volunteer work
association rate
AAA
volunteer tourism
Extend Stay Hotels are also known as what?
38. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Early Arrivals
Courts and Reservations
multiplier effect
labor cost percentage
39. Walk-In
Out of Inventory Rooms (OOI)
Day Rate Rooms
Pick Up Equation
WI
40. Protects both the guest and employee
Americans with Disabilities Act (ADA)
hub-and-spoke system
American Plan
cultural tourism
41. Rooms available for occupancy may be closed the next day
Adjusted Room Count
leisure travel
AARP Rate
Building Cost Room Rate Formula
42. Standard rate for everyone at a hotel
roux
rack rate
Understay
ASAE
43. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Adjusted Room Count
cultural tourism
Cancellations
44. Every connecting room adjoins - but not every adjoining room connects
No-shows
average guest check
WI
Adjoining and Connecting Rooms
45. Revenue earned per available room
American Plan
tourist menu
Cancellations
RevPar
46. A specific share or slot of a certain market
Due Bank
labor cost percentage
Adjoining and Connecting Rooms
niche
47. A financial plan detailing expected sales volume and sales revenue for a specified period of time
room divisions
sales budget
Americans with Disabilities Act (ADA)
Merchant Discount Fees
48. Tourism with a consience
sales budget
ecotourism
ASAE
Mobil
49. Also known as the due back - difference returnable - U-owe-me's or the exchange
Call Accounting System
Due Bank
Elastic Market
actual market share
50. No reservation
Merchant Discount Fees
Catastrophe Plans
NR
Registration Card