Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Enables passengers to travel from one smaller city to another smaller city






2. The number of seats filled on a flight






3. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






4. Some guests with reservations never arrive at the hotel.






5. The market share that a business actually receives






6. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






7. (labor costs/net sales)x100






8. Prepare a marketing plan for yourself






9. Small ones are not even billed; they are erased with an allowance.






10. Generally repairable within a short amount of time - has a minor problem.






11. Courts consider reservations to be legal contracts






12. 'of the day'-chefs specials






13. A specific share or slot of a certain market






14. Guests who leave earlier than expected






15. All Suite hotels






16. Diamond Ratings






17. Registered But Not Assigned






18. Hotels have love-hate relationship






19. Travel for family and friends - to see new areas






20. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






21. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






22. Lowest possible rate - many restrictions






23. Represents the business travelers






24. ADR x Occupancy=Rev Par






25. Ecotourism combined with practical matter for policy makers






26. A market share based on each business receiving an equal share of the market






27. Tourism with a consience






28. A report prepared each day to provide essential performance information for a particular property to its management






29. Protects both the guest and employee






30. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






31. A cook who supervises food production and who reports to the executive chef; second in command






32. Standard rate for everyone at a hotel






33. They would rather try the hotel desk than busier retail outlets.






34. Bechamel - espagnole - hollandaise - tomato - veloute






35. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






36. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






37. Lower than corporate rate - used when booking association business






38. A paste for thickening sauces - made from equal parts of fat and flour






39. Following a worker to learn about his or her job






40. Every connecting room adjoins - but not every adjoining room connects






41. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






42. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






43. Rooms available for occupancy may be closed the next day






44. (cost of drinks/sales of drinks)x100






45. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






46. Also known as the due back - difference returnable - U-owe-me's or the exchange






47. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






48. American Society of Association Executives






49. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






50. From the hours of 11:30 pm to 7:30 am