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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is mostly related to location and size of the facility
Compensation in the hospitality industry
load factor
ecotourism
Counterfeit Money
2. Specific cultural evens and festivals
pour/cost percentage
cultural tourism
Mobil
REV PAR equation
3. Small ones are not even billed; they are erased with an allowance.
Guest History Database
Late Charges
Dual Accounting
load factor
4. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Guest History Database
catchment area
leisure travel
Discounting
5. A report prepared each day to provide essential performance information for a particular property to its management
Compensation in the hospitality industry
room divisions
daily report
Guest History Database
6. Lower than corporate rate - used when booking association business
association rate
daily report
WI
Master Accounts
7. A running inventory that automatically updates itself
perpetual inventory
Adjoining and Connecting Rooms
Master Accounts
actual market share
8. Revenue earned per available room
RevPar
Amenity Creep
Franchising
Catastrophe Plans
9. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
AAA
load factor
American Plan
Building Cost Room Rate Formula
10. The individual who verifies and balances guests' accounts
Rack Rate
Day Shift
night auditor
nouvelle cuisine
11. Guests who cancel on the day of arrival
Cancellations
Guest History Database
WI
catchment area
12. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
sales budget
nouvelle cuisine
night auditor
13. Key to indicating a hotels performance - dollar sales/number of rooms rented
Discounting
Average Daily Rate
OS
daily report
14. All Suite hotels
Extend Stay Hotels are also known as what?
Compensation in the hospitality industry
perpetual inventory
leisure travel
15. Employees who train employees
Designated trainers
Overstays
sous chef
Early Arrivals
16. Hotels have love-hate relationship
Travel Agencies
Early Arrivals
American Plan
du jour menu
17. The full rate - without discounts - that one quotes as a room charge.
Amenity Creep
Rack Rate
corporate rate
What does RNA stand for?
18. From the hours of 11:30 pm to 7:30 am
roux
Out of Inventory Rooms (OOI)
Graveyard Shift
Building Cost Room Rate Formula
19. The market share that a business actually receives
Day Rate Rooms
actual market share
tourism
ecotourism
20. 'of the day'-chefs specials
du jour menu
Courts and Reservations
cultural tourism
Swing Shift
21. Represents the leisure travelers and tourists
Discounting
No-shows
Elastic Market
Rack Rate
22. Travel for family and friends - to see new areas
Amenity Creep
leisure travel
contribution margin
du jour menu
23. Key operating figure in menu engineering - determined by subtracting food cost from selling price
REV PAR equation
cultural tourism
contribution margin
room divisions
24. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
WI
Guest History Database
Cancellations
mother sauces
25. Standard rate for everyone at a hotel
Dual Accounting
weighted average
rack rate
Guest History Database
26. Courts consider reservations to be legal contracts
Out of Inventory Rooms (OOI)
labor cost percentage
Extend Stay Hotels are also known as what?
Courts and Reservations
27. The number of seats filled on a flight
perpetual inventory
load factor
Travel Agencies
nouvelle cuisine
28. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
ASAE
A good way to pursue a position in the hospitality industry
Mobil
nouvelle cuisine
29. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Registration Card
roux
European Plan
American Plan
30. ADR x Occupancy=Rev Par
Job shadowing
labor cost percentage
Out of Order Rooms (OOO)
REV PAR equation
31. Preferred by most employees. From 7:30 am to 3:30 pm
REV PAR equation
Day Shift
Franchising
Americans with Disabilities Act (ADA)
32. Enables passengers to travel from one smaller city to another smaller city
leisure travel
hub-and-spoke system
rack rate
sustainable tourism
33. A cook who supervises food production and who reports to the executive chef; second in command
haute cuisine
Out of Inventory Rooms (OOI)
room divisions
sous chef
34. Star System
Mobil
WI
Merchant Discount Fees
RevPar
35. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
corporate rate
Number of Folios
Master Accounts
AAA
36. Elaborate or artful cuisine - contemporary cuisine
Understay
roux
haute cuisine
Master Accounts
37. Ecotourism combined with practical matter for policy makers
RevPar
labor cost percentage
Job shadowing
sustainable tourism
38. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
contribution margin
actual market share
daily report
Franchising
39. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
haute cuisine
leisure travel
business travel
40. Also known as the due back - difference returnable - U-owe-me's or the exchange
Day Rate Rooms
Number of Folios
Due Bank
Day Shift
41. From the hours of 3:30 pm to 11:30 pm
Building Cost Room Rate Formula
Cancellations
NR
Swing Shift
42. American Society of Association Executives
actual market share
cultural tourism
ASAE
nouvelle cuisine
43. Tourism with a consience
Adjusted Room Count
Rate Cutting
ecotourism
Registration Card
44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Graveyard Shift
Rack Rate
Average Daily Rate
45. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Compensation in the hospitality industry
NR
load factor
46. A market share based on each business receiving an equal share of the market
fair market share
contribution margin
Travel Agencies
A good way to pursue a position in the hospitality industry
47. Off-the-street
OS
Compensation in the hospitality industry
Job shadowing
Average Daily Rate
48. (cost of drinks/sales of drinks)x100
pour/cost percentage
City Ledger
catchment area
night auditor
49. No reservation
NR
Mobil
du jour menu
Cancellations
50. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
AARP Rate
Designated trainers
Registration Card
room divisions