Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who train employees






2. Represents the business travelers






3. Getting the room at a certain percentage off






4. Following a worker to learn about his or her job






5. Ecotourism combined with practical matter for policy makers






6. Registered But Not Assigned






7. Guest who stay past their scheduled departure time






8. 'of the day'-chefs specials






9. A financial plan detailing expected sales volume and sales revenue for a specified period of time






10. Enables passengers to travel from one smaller city to another smaller city






11. Used at zoos - keeps special needs of one time visitors and includes local specialties






12. A specific share or slot of a certain market






13. Rooms available for occupancy may be closed the next day






14. Lowest possible rate - many restrictions






15. Lower than corporate rate - used when booking association business






16. They would rather try the hotel desk than busier retail outlets.






17. The number of seats filled on a flight






18. Star System






19. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






20. The market share that a business actually receives






21. Represents the leisure travelers and tourists






22. Prepare a marketing plan for yourself






23. (labor costs/net sales)x100






24. Travel for business purposes






25. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






26. Hotels have love-hate relationship






27. Diamond Ratings






28. Tourism with a consience






29. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






30. Generally repairable within a short amount of time - has a minor problem.






31. Bechamel - espagnole - hollandaise - tomato - veloute






32. Some guests with reservations never arrive at the hotel.






33. Is mostly related to location and size of the facility






34. American Society of Association Executives






35. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






36. (cost of drinks/sales of drinks)x100






37. Standard rate for everyone at a hotel






38. A plan to maximize guest and property safety in the event of a disaster






39. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






40. Courts consider reservations to be legal contracts






41. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






42. Travel for family and friends - to see new areas






43. Key to indicating a hotels performance - dollar sales/number of rooms rented






44. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






45. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






46. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






47. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






48. Travel for recreation or the promotion and arrangement of such travel






49. Off-the-street






50. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes