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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Getting the room at a certain percentage off
Who did we steal Yield Management from?
Average Daily Rate
Discounting
Master Accounts
2. Some guests with reservations never arrive at the hotel.
WI
daily report
No-shows
perpetual inventory
3. The airlines
roux
volunteer tourism
Who did we steal Yield Management from?
night auditor
4. Rooms available for occupancy may be closed the next day
Discounting
Adjusted Room Count
Cancellations
AAA
5. All Suite hotels
mother sauces
Understay
Adjoining and Connecting Rooms
Extend Stay Hotels are also known as what?
6. Requires equal dollar amounts of charge and credits
leisure travel
Out of Order Rooms (OOO)
Counterfeit Money
Dual Accounting
7. 10-30% off the rack rate
room divisions
corporate rate
Swing Shift
A good way to pursue a position in the hospitality industry
8. A market share based on each business receiving an equal share of the market
Designated trainers
Mobil
sous chef
fair market share
9. Is mostly related to location and size of the facility
No-shows
Compensation in the hospitality industry
Designated trainers
WI
10. A report prepared each day to provide essential performance information for a particular property to its management
du jour menu
Merchant Discount Fees
AAA
daily report
11. (labor costs/net sales)x100
labor cost percentage
Designated trainers
AARP Rate
fair market share
12. Preferred by most employees. From 7:30 am to 3:30 pm
haute cuisine
Understay
Day Shift
perpetual inventory
13. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
NR
rack rate
American Plan
14. The average amount each group spends
What does RNA stand for?
Average Daily Rate
AARP Rate
average guest check
15. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Designated trainers
Late Charges
sustainable tourism
16. A cook who supervises food production and who reports to the executive chef; second in command
A good way to pursue a position in the hospitality industry
sous chef
Adjoining and Connecting Rooms
WI
17. Travel for recreation or the promotion and arrangement of such travel
tourism
City Ledger
multiplier effect
haute cuisine
18. Hotels have love-hate relationship
Designated trainers
Travel Agencies
night auditor
Franchising
19. American Society of Association Executives
ecotourism
Travel Agencies
ASAE
Building Cost Room Rate Formula
20. Registered But Not Assigned
What does RNA stand for?
Inelastic Market
Day Shift
fair market share
21. Guest who stay past their scheduled departure time
Counterfeit Money
Overstays
food cost percentage
Merchant Discount Fees
22. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Rate Cutting
Adjusted Room Count
Out of Inventory Rooms (OOI)
pour/cost percentage
23. Lowest possible rate - many restrictions
Adjusted Room Count
Inelastic Market
Discounting
AARP Rate
24. Travel for business purposes
NR
Who did we steal Yield Management from?
No-shows
business travel
25. Tourism with a consience
Overstays
sustainable tourism
ecotourism
Elastic Market
26. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
sustainable tourism
Discounting
Catastrophe Plans
27. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
hub-and-spoke system
Rate Cutting
Adjusted Room Count
28. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
multiplier effect
roux
volunteer tourism
nouvelle cuisine
29. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
roux
food cost percentage
ecotourism
tourist menu
30. Employees who train employees
Designated trainers
sous chef
perpetual inventory
No-shows
31. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
WI
pour/cost percentage
association rate
weighted average
32. Guests who cancel on the day of arrival
ecotourism
Cancellations
Dual Accounting
Extend Stay Hotels are also known as what?
33. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Due Bank
Building Cost Room Rate Formula
labor cost percentage
Rack Rate
34. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Registration Card
volunteer tourism
European Plan
night auditor
35. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Merchant Discount Fees
Master Accounts
Rate Cutting
rack rate
36. Guests who leave earlier than expected
Courts and Reservations
labor cost percentage
fair market share
Understay
37. Courts consider reservations to be legal contracts
sous chef
Travel Agencies
Courts and Reservations
labor cost percentage
38. Ecotourism combined with practical matter for policy makers
Understay
A good way to pursue a position in the hospitality industry
sustainable tourism
Number of Folios
39. Enables passengers to travel from one smaller city to another smaller city
actual market share
mother sauces
hub-and-spoke system
NR
40. Walk-In
Merchant Discount Fees
OS
Designated trainers
WI
41. Represents the business travelers
Rate Cutting
Inelastic Market
haute cuisine
Overstays
42. Travel for family and friends - to see new areas
Mobil
Designated trainers
leisure travel
Swing Shift
43. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
American Plan
Average Daily Rate
multiplier effect
ASAE
44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
guest accounting module
Pick Up Equation
REV PAR equation
Inelastic Market
45. Standard rate for everyone at a hotel
Catastrophe Plans
Out of Order Rooms (OOO)
A good way to pursue a position in the hospitality industry
rack rate
46. Star System
sales budget
Mobil
nouvelle cuisine
Merchant Discount Fees
47. A running inventory that automatically updates itself
perpetual inventory
Travel Agencies
Out of Order Rooms (OOO)
corporate rate
48. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
roux
niche
City Ledger
perpetual inventory
49. A system that tracks guest room phone charges
Building Cost Room Rate Formula
Adjusted Room Count
Cancellations
Call Accounting System
50. A plan to maximize guest and property safety in the event of a disaster
ecotourism
Discounting
Rate Cutting
Catastrophe Plans