Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Walk-In






2. (labor costs/net sales)x100






3. A report prepared each day to provide essential performance information for a particular property to its management






4. A plan to maximize guest and property safety in the event of a disaster






5. Requires equal dollar amounts of charge and credits






6. Getting the room at a certain percentage off






7. Enables passengers to travel from one smaller city to another smaller city






8. Key operating figure in menu engineering - determined by subtracting food cost from selling price






9. Small ones are not even billed; they are erased with an allowance.






10. A running inventory that automatically updates itself






11. Revenue earned per available room






12. All Suite hotels






13. Standard rate for everyone at a hotel






14. The full rate - without discounts - that one quotes as a room charge.






15. Is mostly related to location and size of the facility






16. Travel for business purposes






17. Possible to exceed 100% occupancy






18. 'of the day'-chefs specials






19. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






20. Rooms available for occupancy may be closed the next day






21. The market share that a business actually receives






22. A specific share or slot of a certain market






23. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






24. Lower than corporate rate - used when booking association business






25. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






26. Courts consider reservations to be legal contracts






27. Guests who cancel on the day of arrival






28. Guest who stay past their scheduled departure time






29. A market share based on each business receiving an equal share of the market






30. The individual who verifies and balances guests' accounts






31. Guests who leave earlier than expected






32. Represents the leisure travelers and tourists






33. Off-the-street






34. Used at zoos - keeps special needs of one time visitors and includes local specialties






35. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






36. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






37. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






38. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






39. Specific cultural evens and festivals






40. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






42. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






43. From the hours of 3:30 pm to 11:30 pm






44. From the hours of 11:30 pm to 7:30 am






45. Represents the business travelers






46. Tourism with a consience






47. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






48. Protects both the guest and employee






49. Star System






50. 10-30% off the rack rate