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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ADR x Occupancy=Rev Par
REV PAR equation
Out of Order Rooms (OOO)
corporate rate
niche
2. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
ecotourism
Rate Cutting
food cost percentage
Building Cost Room Rate Formula
3. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
OS
Amenity Creep
Number of Folios
ecotourism
4. The market share that a business actually receives
actual market share
Out of Inventory Rooms (OOI)
catchment area
Day Shift
5. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
daily report
food cost percentage
OS
Compensation in the hospitality industry
6. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
room divisions
Due Bank
Dual Accounting
7. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
perpetual inventory
Call Accounting System
guest accounting module
corporate rate
8. A system that tracks guest room phone charges
perpetual inventory
cultural tourism
Cancellations
Call Accounting System
9. Key to indicating a hotels performance - dollar sales/number of rooms rented
roux
Building Cost Room Rate Formula
Average Daily Rate
Cancellations
10. A plan to maximize guest and property safety in the event of a disaster
RevPar
City Ledger
Catastrophe Plans
weighted average
11. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
multiplier effect
Compensation in the hospitality industry
weighted average
Americans with Disabilities Act (ADA)
12. Travel for family and friends - to see new areas
weighted average
Inelastic Market
leisure travel
Cancellations
13. Getting the room at a certain percentage off
Average Daily Rate
nouvelle cuisine
Amenity Creep
Discounting
14. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
nouvelle cuisine
rack rate
Registration Card
15. Guests who cancel on the day of arrival
Who did we steal Yield Management from?
A good way to pursue a position in the hospitality industry
Cancellations
cultural tourism
16. Small ones are not even billed; they are erased with an allowance.
Adjusted Room Count
WI
Late Charges
Building Cost Room Rate Formula
17. Diamond Ratings
OS
AAA
No-shows
mother sauces
18. Guest who stay past their scheduled departure time
Overstays
Adjoining and Connecting Rooms
Day Shift
labor cost percentage
19. Specific cultural evens and festivals
Swing Shift
Late Charges
cultural tourism
What does RNA stand for?
20. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Counterfeit Money
association rate
Guest History Database
WI
21. Is mostly related to location and size of the facility
food cost percentage
Compensation in the hospitality industry
association rate
Inelastic Market
22. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
hub-and-spoke system
Adjoining and Connecting Rooms
leisure travel
23. Ecotourism combined with practical matter for policy makers
sustainable tourism
Graveyard Shift
Job shadowing
labor cost percentage
24. Revenue earned per available room
AARP Rate
Extend Stay Hotels are also known as what?
A good way to pursue a position in the hospitality industry
RevPar
25. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
association rate
room divisions
Building Cost Room Rate Formula
catchment area
26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
ASAE
American Plan
Understay
Pick Up Equation
27. Walk-In
Cancellations
WI
ecotourism
ASAE
28. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Graveyard Shift
load factor
What does RNA stand for?
29. Rooms available for occupancy may be closed the next day
tourist menu
volunteer tourism
Travel Agencies
Adjusted Room Count
30. Travel for recreation or the promotion and arrangement of such travel
corporate rate
Registration Card
Master Accounts
tourism
31. Also known as the due back - difference returnable - U-owe-me's or the exchange
Late Charges
rack rate
labor cost percentage
Due Bank
32. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
REV PAR equation
AAA
multiplier effect
Due Bank
33. 10-30% off the rack rate
corporate rate
Registration Card
daily report
Swing Shift
34. 'of the day'-chefs specials
du jour menu
business travel
ecotourism
Swing Shift
35. The full rate - without discounts - that one quotes as a room charge.
AARP Rate
Designated trainers
Rack Rate
Number of Folios
36. Represents the business travelers
pour/cost percentage
Master Accounts
Compensation in the hospitality industry
Inelastic Market
37. Some guests with reservations never arrive at the hotel.
Rate Cutting
Registration Card
Number of Folios
No-shows
38. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Swing Shift
Average Daily Rate
Out of Inventory Rooms (OOI)
association rate
39. Courts consider reservations to be legal contracts
association rate
Courts and Reservations
Number of Folios
Merchant Discount Fees
40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
leisure travel
rack rate
Out of Order Rooms (OOO)
41. Off-the-street
REV PAR equation
Call Accounting System
guest accounting module
OS
42. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
No-shows
City Ledger
ecotourism
night auditor
43. Star System
Mobil
Extend Stay Hotels are also known as what?
Discounting
Building Cost Room Rate Formula
44. The airlines
Extend Stay Hotels are also known as what?
What does RNA stand for?
food cost percentage
Who did we steal Yield Management from?
45. A report prepared each day to provide essential performance information for a particular property to its management
sustainable tourism
daily report
rack rate
American Plan
46. Protects both the guest and employee
Americans with Disabilities Act (ADA)
room divisions
guest accounting module
average guest check
47. All Suite hotels
Number of Folios
Extend Stay Hotels are also known as what?
Job shadowing
Overstays
48. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
Extend Stay Hotels are also known as what?
labor cost percentage
Out of Order Rooms (OOO)
49. Requires equal dollar amounts of charge and credits
ecotourism
contribution margin
European Plan
Dual Accounting
50. A financial plan detailing expected sales volume and sales revenue for a specified period of time
City Ledger
sales budget
REV PAR equation
labor cost percentage