Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the business travelers






2. They would rather try the hotel desk than busier retail outlets.






3. A running inventory that automatically updates itself






4. Courts consider reservations to be legal contracts






5. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






6. Registered But Not Assigned






7. Following a worker to learn about his or her job






8. Lowest possible rate - many restrictions






9. Is mostly related to location and size of the facility






10. A financial plan detailing expected sales volume and sales revenue for a specified period of time






11. A system that tracks guest room phone charges






12. Requires equal dollar amounts of charge and credits






13. Traveling cross country or abroad for purposes of volunteer work






14. Prepare a marketing plan for yourself






15. From the hours of 3:30 pm to 11:30 pm






16. Small ones are not even billed; they are erased with an allowance.






17. No reservation






18. 'of the day'-chefs specials






19. The airlines






20. Diamond Ratings






21. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






22. A paste for thickening sauces - made from equal parts of fat and flour






23. Also known as the due back - difference returnable - U-owe-me's or the exchange






24. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






25. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






26. Include room and all three meals. Used in Europe






27. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






28. Represents the leisure travelers and tourists






29. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






30. (cost of drinks/sales of drinks)x100






31. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






32. The average amount each group spends






33. Travel for family and friends - to see new areas






34. Revenue earned per available room






35. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






36. The full rate - without discounts - that one quotes as a room charge.






37. Star System






38. Lower than corporate rate - used when booking association business






39. Off-the-street






40. Elaborate or artful cuisine - contemporary cuisine






41. (labor costs/net sales)x100






42. Guest who stay past their scheduled departure time






43. Getting the room at a certain percentage off






44. Preferred by most employees. From 7:30 am to 3:30 pm






45. Some guests with reservations never arrive at the hotel.






46. Walk-In






47. The number of seats filled on a flight






48. Possible to exceed 100% occupancy






49. Every connecting room adjoins - but not every adjoining room connects






50. A market share based on each business receiving an equal share of the market