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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Registered But Not Assigned
load factor
What does RNA stand for?
tourism
Cancellations
2. (cost of drinks/sales of drinks)x100
nouvelle cuisine
pour/cost percentage
volunteer tourism
Rate Cutting
3. Standard rate for everyone at a hotel
Building Cost Room Rate Formula
food cost percentage
rack rate
corporate rate
4. Traveling cross country or abroad for purposes of volunteer work
No-shows
Who did we steal Yield Management from?
volunteer tourism
Rack Rate
5. (labor costs/net sales)x100
corporate rate
haute cuisine
labor cost percentage
food cost percentage
6. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
haute cuisine
Adjusted Room Count
Catastrophe Plans
Rate Cutting
7. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
RevPar
ASAE
Early Arrivals
labor cost percentage
8. Some guests with reservations never arrive at the hotel.
roux
business travel
corporate rate
No-shows
9. Represents the leisure travelers and tourists
mother sauces
Elastic Market
room divisions
American Plan
10. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
Pick Up Equation
average guest check
Number of Folios
11. Travel for recreation or the promotion and arrangement of such travel
leisure travel
tourism
tourist menu
AAA
12. Travel for business purposes
actual market share
business travel
hub-and-spoke system
What does RNA stand for?
13. Small ones are not even billed; they are erased with an allowance.
room divisions
catchment area
Late Charges
Who did we steal Yield Management from?
14. The average amount each group spends
business travel
Call Accounting System
average guest check
Mobil
15. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Master Accounts
Number of Folios
RevPar
16. American Society of Association Executives
ASAE
Amenity Creep
Out of Order Rooms (OOO)
sustainable tourism
17. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
perpetual inventory
Registration Card
Merchant Discount Fees
Early Arrivals
18. Guest who stay past their scheduled departure time
American Plan
No-shows
Out of Inventory Rooms (OOI)
Overstays
19. The individual who verifies and balances guests' accounts
night auditor
room divisions
RevPar
Day Rate Rooms
20. Getting the room at a certain percentage off
Counterfeit Money
Extend Stay Hotels are also known as what?
Discounting
REV PAR equation
21. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
AARP Rate
Day Rate Rooms
City Ledger
Compensation in the hospitality industry
22. Key to indicating a hotels performance - dollar sales/number of rooms rented
volunteer tourism
NR
REV PAR equation
Average Daily Rate
23. Specific cultural evens and festivals
cultural tourism
AARP Rate
nouvelle cuisine
Guest History Database
24. Protects both the guest and employee
Who did we steal Yield Management from?
Americans with Disabilities Act (ADA)
European Plan
food cost percentage
25. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
pour/cost percentage
Elastic Market
Adjoining and Connecting Rooms
26. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
ecotourism
Americans with Disabilities Act (ADA)
Registration Card
corporate rate
27. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
actual market share
Day Rate Rooms
business travel
28. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
food cost percentage
Extend Stay Hotels are also known as what?
Master Accounts
Late Charges
29. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
contribution margin
food cost percentage
Counterfeit Money
Day Shift
30. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
tourism
Adjusted Room Count
Building Cost Room Rate Formula
REV PAR equation
31. Is mostly related to location and size of the facility
haute cuisine
Compensation in the hospitality industry
A good way to pursue a position in the hospitality industry
room divisions
32. Include room and all three meals. Used in Europe
American Plan
haute cuisine
Amenity Creep
REV PAR equation
33. A paste for thickening sauces - made from equal parts of fat and flour
load factor
labor cost percentage
roux
No-shows
34. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
pour/cost percentage
perpetual inventory
Guest History Database
ecotourism
35. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Rate Cutting
Overstays
Rack Rate
36. The full rate - without discounts - that one quotes as a room charge.
mother sauces
Number of Folios
Rack Rate
Elastic Market
37. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
A good way to pursue a position in the hospitality industry
weighted average
contribution margin
sustainable tourism
38. Star System
Mobil
Understay
association rate
sous chef
39. 10-30% off the rack rate
room divisions
sous chef
Overstays
corporate rate
40. All Suite hotels
perpetual inventory
Amenity Creep
Job shadowing
Extend Stay Hotels are also known as what?
41. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
average guest check
catchment area
haute cuisine
OS
42. A system that tracks guest room phone charges
Call Accounting System
Understay
NR
labor cost percentage
43. A running inventory that automatically updates itself
Day Rate Rooms
food cost percentage
Who did we steal Yield Management from?
perpetual inventory
44. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
labor cost percentage
food cost percentage
room divisions
perpetual inventory
45. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
pour/cost percentage
Amenity Creep
OS
46. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
Cancellations
AARP Rate
Guest History Database
47. Off-the-street
OS
Adjusted Room Count
Pick Up Equation
What does RNA stand for?
48. The market share that a business actually receives
weighted average
catchment area
actual market share
Rack Rate
49. A specific share or slot of a certain market
Discounting
Number of Folios
actual market share
niche
50. Represents the business travelers
association rate
Out of Inventory Rooms (OOI)
tourist menu
Inelastic Market