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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Possible to exceed 100% occupancy
Franchising
Americans with Disabilities Act (ADA)
Extend Stay Hotels are also known as what?
Day Rate Rooms
2. Prepare a marketing plan for yourself
Late Charges
catchment area
A good way to pursue a position in the hospitality industry
load factor
3. Revenue earned per available room
load factor
City Ledger
No-shows
RevPar
4. A running inventory that automatically updates itself
Job shadowing
contribution margin
Who did we steal Yield Management from?
perpetual inventory
5. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Amenity Creep
Master Accounts
A good way to pursue a position in the hospitality industry
labor cost percentage
6. Elaborate or artful cuisine - contemporary cuisine
Inelastic Market
Designated trainers
Travel Agencies
haute cuisine
7. Ecotourism combined with practical matter for policy makers
actual market share
Travel Agencies
No-shows
sustainable tourism
8. No reservation
NR
REV PAR equation
Swing Shift
Inelastic Market
9. Star System
Graveyard Shift
multiplier effect
Mobil
Late Charges
10. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Cancellations
perpetual inventory
Registration Card
corporate rate
11. The number of seats filled on a flight
Designated trainers
sustainable tourism
Adjoining and Connecting Rooms
load factor
12. Key to indicating a hotels performance - dollar sales/number of rooms rented
American Plan
guest accounting module
Average Daily Rate
Inelastic Market
13. 10-30% off the rack rate
corporate rate
Courts and Reservations
sustainable tourism
Elastic Market
14. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
contribution margin
weighted average
corporate rate
sales budget
15. They would rather try the hotel desk than busier retail outlets.
Cancellations
Understay
volunteer tourism
Counterfeit Money
16. Enables passengers to travel from one smaller city to another smaller city
haute cuisine
volunteer tourism
actual market share
hub-and-spoke system
17. Off-the-street
WI
average guest check
Adjusted Room Count
OS
18. Represents the leisure travelers and tourists
volunteer tourism
Amenity Creep
Elastic Market
night auditor
19. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
European Plan
tourism
Amenity Creep
20. Employees who train employees
Designated trainers
Discounting
Travel Agencies
Graveyard Shift
21. Represents the business travelers
A good way to pursue a position in the hospitality industry
Inelastic Market
Swing Shift
sous chef
22. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
tourist menu
Franchising
Master Accounts
Catastrophe Plans
23. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Designated trainers
What does RNA stand for?
Compensation in the hospitality industry
labor cost percentage
24. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Inelastic Market
catchment area
Day Rate Rooms
weighted average
25. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Day Shift
guest accounting module
multiplier effect
Mobil
26. Hotels have love-hate relationship
room divisions
leisure travel
Inelastic Market
Travel Agencies
27. All Suite hotels
Extend Stay Hotels are also known as what?
night auditor
A good way to pursue a position in the hospitality industry
food cost percentage
28. Lowest possible rate - many restrictions
Designated trainers
Elastic Market
haute cuisine
AARP Rate
29. A plan to maximize guest and property safety in the event of a disaster
Dual Accounting
Catastrophe Plans
City Ledger
NR
30. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
REV PAR equation
nouvelle cuisine
Amenity Creep
Guest History Database
31. A financial plan detailing expected sales volume and sales revenue for a specified period of time
nouvelle cuisine
sales budget
A good way to pursue a position in the hospitality industry
AAA
32. A market share based on each business receiving an equal share of the market
fair market share
labor cost percentage
Americans with Disabilities Act (ADA)
Overstays
33. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
weighted average
Rack Rate
Understay
Building Cost Room Rate Formula
34. Small ones are not even billed; they are erased with an allowance.
Call Accounting System
Americans with Disabilities Act (ADA)
Late Charges
daily report
35. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
room divisions
Out of Inventory Rooms (OOI)
REV PAR equation
Franchising
36. Also known as the due back - difference returnable - U-owe-me's or the exchange
Amenity Creep
Due Bank
business travel
OS
37. Is mostly related to location and size of the facility
Registration Card
niche
nouvelle cuisine
Compensation in the hospitality industry
38. (cost of drinks/sales of drinks)x100
Inelastic Market
guest accounting module
pour/cost percentage
Due Bank
39. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Americans with Disabilities Act (ADA)
Catastrophe Plans
Overstays
40. Specific cultural evens and festivals
food cost percentage
tourism
volunteer tourism
cultural tourism
41. Key operating figure in menu engineering - determined by subtracting food cost from selling price
tourism
contribution margin
corporate rate
Due Bank
42. A report prepared each day to provide essential performance information for a particular property to its management
Master Accounts
Out of Order Rooms (OOO)
daily report
Counterfeit Money
43. Diamond Ratings
What does RNA stand for?
labor cost percentage
Registration Card
AAA
44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Counterfeit Money
Pick Up Equation
du jour menu
RevPar
45. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
multiplier effect
Registration Card
Rate Cutting
Adjoining and Connecting Rooms
46. Traveling cross country or abroad for purposes of volunteer work
Number of Folios
volunteer tourism
RevPar
Rate Cutting
47. Used at zoos - keeps special needs of one time visitors and includes local specialties
ASAE
tourist menu
cultural tourism
mother sauces
48. From the hours of 3:30 pm to 11:30 pm
Call Accounting System
Franchising
Swing Shift
REV PAR equation
49. Standard rate for everyone at a hotel
association rate
Swing Shift
rack rate
European Plan
50. Guest who stay past their scheduled departure time
sous chef
Elastic Market
Overstays
American Plan