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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
No-shows
Master Accounts
Building Cost Room Rate Formula
sustainable tourism
2. A running inventory that automatically updates itself
pour/cost percentage
load factor
Franchising
perpetual inventory
3. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
business travel
volunteer tourism
multiplier effect
Guest History Database
4. Guests who leave earlier than expected
Understay
perpetual inventory
Building Cost Room Rate Formula
tourist menu
5. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Job shadowing
Pick Up Equation
hub-and-spoke system
6. ADR x Occupancy=Rev Par
Americans with Disabilities Act (ADA)
Discounting
REV PAR equation
Franchising
7. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
contribution margin
labor cost percentage
haute cuisine
8. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
City Ledger
Understay
Early Arrivals
labor cost percentage
9. Elaborate or artful cuisine - contemporary cuisine
WI
haute cuisine
Average Daily Rate
Counterfeit Money
10. Following a worker to learn about his or her job
Day Rate Rooms
Job shadowing
average guest check
Average Daily Rate
11. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Pick Up Equation
WI
food cost percentage
12. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
actual market share
daily report
Registration Card
Cancellations
13. Rooms available for occupancy may be closed the next day
room divisions
Early Arrivals
Adjusted Room Count
corporate rate
14. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Out of Order Rooms (OOO)
Rate Cutting
fair market share
Merchant Discount Fees
15. Diamond Ratings
American Plan
actual market share
AAA
Cancellations
16. Represents the business travelers
Cancellations
Dual Accounting
Adjusted Room Count
Inelastic Market
17. Getting the room at a certain percentage off
Who did we steal Yield Management from?
RevPar
Discounting
Day Rate Rooms
18. A system that tracks guest room phone charges
Call Accounting System
Pick Up Equation
nouvelle cuisine
roux
19. 10-30% off the rack rate
corporate rate
Dual Accounting
What does RNA stand for?
Adjusted Room Count
20. Ecotourism combined with practical matter for policy makers
Due Bank
What does RNA stand for?
sustainable tourism
Job shadowing
21. A paste for thickening sauces - made from equal parts of fat and flour
RevPar
A good way to pursue a position in the hospitality industry
roux
tourist menu
22. American Society of Association Executives
volunteer tourism
ASAE
Early Arrivals
tourism
23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Amenity Creep
Franchising
Pick Up Equation
Adjusted Room Count
24. Is mostly related to location and size of the facility
Compensation in the hospitality industry
association rate
Catastrophe Plans
cultural tourism
25. Star System
contribution margin
Mobil
A good way to pursue a position in the hospitality industry
catchment area
26. The market share that a business actually receives
actual market share
WI
Americans with Disabilities Act (ADA)
catchment area
27. A plan to maximize guest and property safety in the event of a disaster
association rate
Catastrophe Plans
fair market share
Overstays
28. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
nouvelle cuisine
volunteer tourism
average guest check
catchment area
29. Some guests with reservations never arrive at the hotel.
roux
No-shows
sales budget
sustainable tourism
30. The number of seats filled on a flight
Early Arrivals
catchment area
load factor
Designated trainers
31. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Elastic Market
Dual Accounting
weighted average
daily report
32. Courts consider reservations to be legal contracts
volunteer tourism
WI
Courts and Reservations
night auditor
33. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
WI
Adjusted Room Count
Day Rate Rooms
34. Revenue earned per available room
RevPar
daily report
Counterfeit Money
load factor
35. A cook who supervises food production and who reports to the executive chef; second in command
food cost percentage
REV PAR equation
sous chef
Extend Stay Hotels are also known as what?
36. Lowest possible rate - many restrictions
Compensation in the hospitality industry
Inelastic Market
AARP Rate
niche
37. Used at zoos - keeps special needs of one time visitors and includes local specialties
Adjusted Room Count
American Plan
tourist menu
daily report
38. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
multiplier effect
average guest check
daily report
39. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
sous chef
volunteer tourism
tourist menu
guest accounting module
40. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Dual Accounting
sales budget
A good way to pursue a position in the hospitality industry
City Ledger
41. The full rate - without discounts - that one quotes as a room charge.
Catastrophe Plans
Rack Rate
OS
WI
42. A report prepared each day to provide essential performance information for a particular property to its management
daily report
sales budget
European Plan
actual market share
43. Represents the leisure travelers and tourists
Rack Rate
night auditor
Elastic Market
Designated trainers
44. The airlines
Catastrophe Plans
Who did we steal Yield Management from?
leisure travel
Job shadowing
45. Small ones are not even billed; they are erased with an allowance.
Late Charges
volunteer tourism
Guest History Database
Swing Shift
46. Guest who stay past their scheduled departure time
Overstays
labor cost percentage
sous chef
Catastrophe Plans
47. (cost of drinks/sales of drinks)x100
Compensation in the hospitality industry
Inelastic Market
pour/cost percentage
volunteer tourism
48. Protects both the guest and employee
Dual Accounting
night auditor
Americans with Disabilities Act (ADA)
load factor
49. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Master Accounts
du jour menu
Building Cost Room Rate Formula
Elastic Market
50. The individual who verifies and balances guests' accounts
night auditor
Understay
volunteer tourism
average guest check