Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. No reservation






2. A plan to maximize guest and property safety in the event of a disaster






3. Diamond Ratings






4. A paste for thickening sauces - made from equal parts of fat and flour






5. The full rate - without discounts - that one quotes as a room charge.






6. Off-the-street






7. Requires equal dollar amounts of charge and credits






8. A cook who supervises food production and who reports to the executive chef; second in command






9. Generally repairable within a short amount of time - has a minor problem.






10. Protects both the guest and employee






11. Traveling cross country or abroad for purposes of volunteer work






12. Is mostly related to location and size of the facility






13. Walk-In






14. Key to indicating a hotels performance - dollar sales/number of rooms rented






15. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






16. Include room and all three meals. Used in Europe






17. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






18. Every connecting room adjoins - but not every adjoining room connects






19. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






20. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






21. A market share based on each business receiving an equal share of the market






22. Lower than corporate rate - used when booking association business






23. The market share that a business actually receives






24. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






25. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






26. Represents the business travelers






27. The number of seats filled on a flight






28. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






29. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






30. Travel for business purposes






31. Represents the leisure travelers and tourists






32. Small ones are not even billed; they are erased with an allowance.






33. From the hours of 11:30 pm to 7:30 am






34. Travel for family and friends - to see new areas






35. A report prepared each day to provide essential performance information for a particular property to its management






36. A specific share or slot of a certain market






37. Tourism with a consience






38. (cost of drinks/sales of drinks)x100






39. Getting the room at a certain percentage off






40. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






41. Preferred by most employees. From 7:30 am to 3:30 pm






42. Standard rate for everyone at a hotel






43. They would rather try the hotel desk than busier retail outlets.






44. 'of the day'-chefs specials






45. American Society of Association Executives






46. Lowest possible rate - many restrictions






47. Specific cultural evens and festivals






48. A system that tracks guest room phone charges






49. The airlines






50. Enables passengers to travel from one smaller city to another smaller city