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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the business travelers
night auditor
Adjoining and Connecting Rooms
Inelastic Market
niche
2. They would rather try the hotel desk than busier retail outlets.
ecotourism
Due Bank
Pick Up Equation
Counterfeit Money
3. A running inventory that automatically updates itself
Merchant Discount Fees
perpetual inventory
City Ledger
niche
4. Courts consider reservations to be legal contracts
rack rate
fair market share
labor cost percentage
Courts and Reservations
5. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
City Ledger
Building Cost Room Rate Formula
actual market share
Late Charges
6. Registered But Not Assigned
load factor
ecotourism
Due Bank
What does RNA stand for?
7. Following a worker to learn about his or her job
Pick Up Equation
food cost percentage
Job shadowing
Franchising
8. Lowest possible rate - many restrictions
Out of Order Rooms (OOO)
A good way to pursue a position in the hospitality industry
AARP Rate
No-shows
9. Is mostly related to location and size of the facility
tourist menu
Pick Up Equation
Compensation in the hospitality industry
labor cost percentage
10. A financial plan detailing expected sales volume and sales revenue for a specified period of time
catchment area
sales budget
Who did we steal Yield Management from?
Elastic Market
11. A system that tracks guest room phone charges
Call Accounting System
multiplier effect
du jour menu
Understay
12. Requires equal dollar amounts of charge and credits
daily report
City Ledger
Discounting
Dual Accounting
13. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
daily report
AAA
Call Accounting System
14. Prepare a marketing plan for yourself
Compensation in the hospitality industry
Master Accounts
Due Bank
A good way to pursue a position in the hospitality industry
15. From the hours of 3:30 pm to 11:30 pm
Travel Agencies
mother sauces
Swing Shift
Extend Stay Hotels are also known as what?
16. Small ones are not even billed; they are erased with an allowance.
Out of Inventory Rooms (OOI)
weighted average
Late Charges
WI
17. No reservation
Courts and Reservations
Overstays
Extend Stay Hotels are also known as what?
NR
18. 'of the day'-chefs specials
load factor
Master Accounts
leisure travel
du jour menu
19. The airlines
rack rate
association rate
Who did we steal Yield Management from?
Discounting
20. Diamond Ratings
AAA
perpetual inventory
niche
Travel Agencies
21. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Compensation in the hospitality industry
corporate rate
European Plan
multiplier effect
22. A paste for thickening sauces - made from equal parts of fat and flour
Amenity Creep
roux
contribution margin
room divisions
23. Also known as the due back - difference returnable - U-owe-me's or the exchange
volunteer tourism
sous chef
Due Bank
Elastic Market
24. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Late Charges
Due Bank
Guest History Database
25. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
perpetual inventory
Cancellations
City Ledger
ASAE
26. Include room and all three meals. Used in Europe
Designated trainers
Late Charges
American Plan
Who did we steal Yield Management from?
27. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
European Plan
rack rate
OS
labor cost percentage
28. Represents the leisure travelers and tourists
Rack Rate
OS
Amenity Creep
Elastic Market
29. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
leisure travel
Job shadowing
AARP Rate
Registration Card
30. (cost of drinks/sales of drinks)x100
pour/cost percentage
Out of Inventory Rooms (OOI)
labor cost percentage
Day Shift
31. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
catchment area
What does RNA stand for?
nouvelle cuisine
multiplier effect
32. The average amount each group spends
Adjoining and Connecting Rooms
food cost percentage
labor cost percentage
average guest check
33. Travel for family and friends - to see new areas
Average Daily Rate
fair market share
sustainable tourism
leisure travel
34. Revenue earned per available room
Mobil
leisure travel
Designated trainers
RevPar
35. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
American Plan
Designated trainers
roux
36. The full rate - without discounts - that one quotes as a room charge.
Building Cost Room Rate Formula
multiplier effect
Discounting
Rack Rate
37. Star System
Out of Order Rooms (OOO)
Mobil
hub-and-spoke system
cultural tourism
38. Lower than corporate rate - used when booking association business
hub-and-spoke system
Franchising
sales budget
association rate
39. Off-the-street
AAA
OS
European Plan
association rate
40. Elaborate or artful cuisine - contemporary cuisine
NR
weighted average
A good way to pursue a position in the hospitality industry
haute cuisine
41. (labor costs/net sales)x100
catchment area
REV PAR equation
labor cost percentage
night auditor
42. Guest who stay past their scheduled departure time
Overstays
Counterfeit Money
Courts and Reservations
nouvelle cuisine
43. Getting the room at a certain percentage off
Americans with Disabilities Act (ADA)
load factor
Discounting
cultural tourism
44. Preferred by most employees. From 7:30 am to 3:30 pm
REV PAR equation
actual market share
Day Shift
AARP Rate
45. Some guests with reservations never arrive at the hotel.
perpetual inventory
What does RNA stand for?
No-shows
roux
46. Walk-In
Pick Up Equation
rack rate
average guest check
WI
47. The number of seats filled on a flight
load factor
Courts and Reservations
labor cost percentage
niche
48. Possible to exceed 100% occupancy
Day Rate Rooms
labor cost percentage
Adjoining and Connecting Rooms
Overstays
49. Every connecting room adjoins - but not every adjoining room connects
fair market share
Call Accounting System
tourism
Adjoining and Connecting Rooms
50. A market share based on each business receiving an equal share of the market
Understay
fair market share
Guest History Database
Master Accounts