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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
Adjoining and Connecting Rooms
AARP Rate
What does RNA stand for?
2. Travel for recreation or the promotion and arrangement of such travel
association rate
American Plan
pour/cost percentage
tourism
3. Guest who stay past their scheduled departure time
Overstays
labor cost percentage
sales budget
Elastic Market
4. Key to indicating a hotels performance - dollar sales/number of rooms rented
Master Accounts
City Ledger
cultural tourism
Average Daily Rate
5. Walk-In
volunteer tourism
WI
sales budget
Graveyard Shift
6. Represents the leisure travelers and tourists
Elastic Market
niche
Day Rate Rooms
weighted average
7. A cook who supervises food production and who reports to the executive chef; second in command
Building Cost Room Rate Formula
mother sauces
sous chef
Catastrophe Plans
8. The full rate - without discounts - that one quotes as a room charge.
WI
multiplier effect
Rack Rate
roux
9. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
mother sauces
Extend Stay Hotels are also known as what?
Late Charges
10. Is mostly related to location and size of the facility
Call Accounting System
business travel
Registration Card
Compensation in the hospitality industry
11. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
RevPar
room divisions
labor cost percentage
sustainable tourism
12. Every connecting room adjoins - but not every adjoining room connects
night auditor
Adjoining and Connecting Rooms
fair market share
American Plan
13. Elaborate or artful cuisine - contemporary cuisine
Extend Stay Hotels are also known as what?
volunteer tourism
weighted average
haute cuisine
14. Specific cultural evens and festivals
Elastic Market
cultural tourism
Counterfeit Money
Overstays
15. 10-30% off the rack rate
Out of Inventory Rooms (OOI)
niche
corporate rate
sous chef
16. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Swing Shift
OS
Early Arrivals
actual market share
17. No reservation
NR
Out of Order Rooms (OOO)
actual market share
niche
18. A report prepared each day to provide essential performance information for a particular property to its management
Mobil
daily report
labor cost percentage
du jour menu
19. Employees who train employees
perpetual inventory
Designated trainers
A good way to pursue a position in the hospitality industry
rack rate
20. Small ones are not even billed; they are erased with an allowance.
Americans with Disabilities Act (ADA)
Late Charges
Swing Shift
catchment area
21. 'of the day'-chefs specials
du jour menu
Registration Card
RevPar
labor cost percentage
22. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
No-shows
cultural tourism
Average Daily Rate
23. Preferred by most employees. From 7:30 am to 3:30 pm
Franchising
night auditor
volunteer tourism
Day Shift
24. Star System
Graveyard Shift
sous chef
European Plan
Mobil
25. From the hours of 11:30 pm to 7:30 am
Franchising
hub-and-spoke system
Graveyard Shift
fair market share
26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
NR
corporate rate
Amenity Creep
Pick Up Equation
27. A running inventory that automatically updates itself
Adjusted Room Count
What does RNA stand for?
American Plan
perpetual inventory
28. Tourism with a consience
ecotourism
Swing Shift
sales budget
European Plan
29. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
night auditor
City Ledger
sales budget
Number of Folios
30. Off-the-street
cultural tourism
OS
guest accounting module
Pick Up Equation
31. Prepare a marketing plan for yourself
hub-and-spoke system
Out of Order Rooms (OOO)
Day Rate Rooms
A good way to pursue a position in the hospitality industry
32. Generally repairable within a short amount of time - has a minor problem.
OS
haute cuisine
hub-and-spoke system
Out of Order Rooms (OOO)
33. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
NR
ASAE
du jour menu
34. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
volunteer tourism
Pick Up Equation
guest accounting module
Compensation in the hospitality industry
35. They would rather try the hotel desk than busier retail outlets.
labor cost percentage
guest accounting module
Counterfeit Money
Day Rate Rooms
36. Standard rate for everyone at a hotel
rack rate
REV PAR equation
catchment area
leisure travel
37. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Swing Shift
Rate Cutting
Counterfeit Money
Amenity Creep
38. (labor costs/net sales)x100
night auditor
Compensation in the hospitality industry
labor cost percentage
Rate Cutting
39. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Rack Rate
REV PAR equation
association rate
40. Revenue earned per available room
RevPar
No-shows
Courts and Reservations
European Plan
41. A plan to maximize guest and property safety in the event of a disaster
Due Bank
What does RNA stand for?
Catastrophe Plans
nouvelle cuisine
42. Key operating figure in menu engineering - determined by subtracting food cost from selling price
OS
contribution margin
rack rate
Building Cost Room Rate Formula
43. Bechamel - espagnole - hollandaise - tomato - veloute
Late Charges
mother sauces
multiplier effect
Mobil
44. The individual who verifies and balances guests' accounts
Rack Rate
labor cost percentage
Compensation in the hospitality industry
night auditor
45. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Dual Accounting
Registration Card
Franchising
What does RNA stand for?
46. Protects both the guest and employee
du jour menu
Americans with Disabilities Act (ADA)
multiplier effect
AAA
47. The number of seats filled on a flight
load factor
Elastic Market
Building Cost Room Rate Formula
Understay
48. Following a worker to learn about his or her job
NR
Job shadowing
Discounting
Average Daily Rate
49. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
AAA
actual market share
Out of Inventory Rooms (OOI)
catchment area
50. ADR x Occupancy=Rev Par
WI
actual market share
REV PAR equation
sustainable tourism
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