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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Requires equal dollar amounts of charge and credits
Franchising
Dual Accounting
ASAE
roux
2. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
OS
hub-and-spoke system
Number of Folios
Franchising
3. A running inventory that automatically updates itself
Courts and Reservations
perpetual inventory
AAA
daily report
4. Lower than corporate rate - used when booking association business
association rate
contribution margin
food cost percentage
labor cost percentage
5. A specific share or slot of a certain market
WI
niche
ecotourism
Extend Stay Hotels are also known as what?
6. A market share based on each business receiving an equal share of the market
fair market share
Registration Card
du jour menu
Job shadowing
7. Travel for business purposes
Building Cost Room Rate Formula
roux
business travel
Average Daily Rate
8. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
average guest check
ecotourism
Master Accounts
Designated trainers
9. From the hours of 11:30 pm to 7:30 am
roux
Graveyard Shift
hub-and-spoke system
Adjusted Room Count
10. Some guests with reservations never arrive at the hotel.
Travel Agencies
Adjusted Room Count
No-shows
Number of Folios
11. They would rather try the hotel desk than busier retail outlets.
Out of Order Rooms (OOO)
American Plan
Travel Agencies
Counterfeit Money
12. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
rack rate
OS
catchment area
pour/cost percentage
13. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Extend Stay Hotels are also known as what?
business travel
labor cost percentage
niche
14. Preferred by most employees. From 7:30 am to 3:30 pm
Compensation in the hospitality industry
Discounting
AARP Rate
Day Shift
15. Employees who train employees
Merchant Discount Fees
Extend Stay Hotels are also known as what?
Designated trainers
Graveyard Shift
16. Small ones are not even billed; they are erased with an allowance.
sous chef
Elastic Market
Who did we steal Yield Management from?
Late Charges
17. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
Day Rate Rooms
City Ledger
Designated trainers
18. Lowest possible rate - many restrictions
Cancellations
Mobil
AARP Rate
Compensation in the hospitality industry
19. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
Due Bank
Who did we steal Yield Management from?
Call Accounting System
20. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
corporate rate
business travel
roux
food cost percentage
21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Designated trainers
Guest History Database
business travel
OS
22. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
night auditor
Merchant Discount Fees
Graveyard Shift
weighted average
23. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Elastic Market
haute cuisine
WI
Amenity Creep
24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Cancellations
Early Arrivals
Extend Stay Hotels are also known as what?
fair market share
25. Guests who cancel on the day of arrival
Cancellations
multiplier effect
Number of Folios
volunteer tourism
26. Off-the-street
OS
association rate
roux
multiplier effect
27. Getting the room at a certain percentage off
Discounting
association rate
Franchising
Adjusted Room Count
28. 10-30% off the rack rate
tourism
corporate rate
Franchising
catchment area
29. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Rate Cutting
Late Charges
RevPar
room divisions
30. Guest who stay past their scheduled departure time
Overstays
Rack Rate
Extend Stay Hotels are also known as what?
Cancellations
31. Star System
Mobil
roux
A good way to pursue a position in the hospitality industry
daily report
32. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
pour/cost percentage
food cost percentage
guest accounting module
ecotourism
33. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
association rate
Amenity Creep
Rate Cutting
34. No reservation
AAA
Discounting
average guest check
NR
35. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
mother sauces
Building Cost Room Rate Formula
Swing Shift
weighted average
36. Walk-In
No-shows
roux
WI
food cost percentage
37. The full rate - without discounts - that one quotes as a room charge.
Cancellations
average guest check
Understay
Rack Rate
38. The average amount each group spends
Master Accounts
contribution margin
City Ledger
average guest check
39. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Merchant Discount Fees
Rate Cutting
Number of Folios
ASAE
40. Tourism with a consience
ecotourism
Americans with Disabilities Act (ADA)
labor cost percentage
Rack Rate
41. Possible to exceed 100% occupancy
rack rate
Pick Up Equation
Day Rate Rooms
European Plan
42. Courts consider reservations to be legal contracts
niche
multiplier effect
leisure travel
Courts and Reservations
43. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Number of Folios
guest accounting module
weighted average
44. 'of the day'-chefs specials
Designated trainers
OS
corporate rate
du jour menu
45. Registered But Not Assigned
business travel
Adjoining and Connecting Rooms
nouvelle cuisine
What does RNA stand for?
46. The number of seats filled on a flight
Travel Agencies
Registration Card
load factor
Building Cost Room Rate Formula
47. All Suite hotels
Swing Shift
nouvelle cuisine
AARP Rate
Extend Stay Hotels are also known as what?
48. A plan to maximize guest and property safety in the event of a disaster
daily report
Amenity Creep
sustainable tourism
Catastrophe Plans
49. Specific cultural evens and festivals
cultural tourism
Out of Inventory Rooms (OOI)
Day Shift
niche
50. The airlines
European Plan
Who did we steal Yield Management from?
ecotourism
perpetual inventory