SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Amenity Creep
Who did we steal Yield Management from?
Building Cost Room Rate Formula
Late Charges
2. A running inventory that automatically updates itself
A good way to pursue a position in the hospitality industry
Overstays
perpetual inventory
ASAE
3. Diamond Ratings
tourist menu
Graveyard Shift
sales budget
AAA
4. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Understay
Merchant Discount Fees
tourist menu
Amenity Creep
5. Walk-In
Day Rate Rooms
WI
Job shadowing
Out of Inventory Rooms (OOI)
6. Every connecting room adjoins - but not every adjoining room connects
perpetual inventory
Rate Cutting
European Plan
Adjoining and Connecting Rooms
7. Standard rate for everyone at a hotel
rack rate
NR
Understay
RevPar
8. Guests who leave earlier than expected
Rack Rate
Understay
Catastrophe Plans
Job shadowing
9. Courts consider reservations to be legal contracts
load factor
Rate Cutting
Courts and Reservations
Swing Shift
10. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Average Daily Rate
pour/cost percentage
Overstays
Early Arrivals
11. Small ones are not even billed; they are erased with an allowance.
Call Accounting System
ASAE
Late Charges
leisure travel
12. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Average Daily Rate
contribution margin
Adjoining and Connecting Rooms
labor cost percentage
13. No reservation
Pick Up Equation
rack rate
NR
labor cost percentage
14. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
perpetual inventory
Graveyard Shift
volunteer tourism
15. Hotels have love-hate relationship
sustainable tourism
Who did we steal Yield Management from?
Travel Agencies
A good way to pursue a position in the hospitality industry
16. Employees who train employees
Adjoining and Connecting Rooms
Designated trainers
Rack Rate
Counterfeit Money
17. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
food cost percentage
Americans with Disabilities Act (ADA)
association rate
18. The average amount each group spends
average guest check
room divisions
Compensation in the hospitality industry
labor cost percentage
19. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Amenity Creep
Adjoining and Connecting Rooms
Extend Stay Hotels are also known as what?
20. Lowest possible rate - many restrictions
food cost percentage
AARP Rate
REV PAR equation
WI
21. The airlines
Who did we steal Yield Management from?
ecotourism
Discounting
niche
22. Represents the leisure travelers and tourists
Elastic Market
Americans with Disabilities Act (ADA)
contribution margin
A good way to pursue a position in the hospitality industry
23. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
sous chef
weighted average
haute cuisine
24. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
European Plan
Merchant Discount Fees
Out of Inventory Rooms (OOI)
ecotourism
25. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Adjoining and Connecting Rooms
tourism
sales budget
Franchising
26. ADR x Occupancy=Rev Par
REV PAR equation
What does RNA stand for?
sales budget
hub-and-spoke system
27. Ecotourism combined with practical matter for policy makers
tourist menu
Swing Shift
sustainable tourism
load factor
28. (labor costs/net sales)x100
A good way to pursue a position in the hospitality industry
multiplier effect
Inelastic Market
labor cost percentage
29. The market share that a business actually receives
tourism
Swing Shift
actual market share
Number of Folios
30. The individual who verifies and balances guests' accounts
food cost percentage
night auditor
business travel
REV PAR equation
31. Registered But Not Assigned
Amenity Creep
Due Bank
What does RNA stand for?
Day Rate Rooms
32. Some guests with reservations never arrive at the hotel.
No-shows
OS
European Plan
City Ledger
33. Protects both the guest and employee
perpetual inventory
Inelastic Market
Early Arrivals
Americans with Disabilities Act (ADA)
34. Enables passengers to travel from one smaller city to another smaller city
volunteer tourism
hub-and-spoke system
Day Shift
roux
35. A report prepared each day to provide essential performance information for a particular property to its management
Cancellations
Pick Up Equation
daily report
Compensation in the hospitality industry
36. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Master Accounts
labor cost percentage
du jour menu
37. Is mostly related to location and size of the facility
No-shows
Number of Folios
perpetual inventory
Compensation in the hospitality industry
38. Traveling cross country or abroad for purposes of volunteer work
Swing Shift
volunteer tourism
Rack Rate
Designated trainers
39. Include room and all three meals. Used in Europe
Courts and Reservations
ecotourism
American Plan
Average Daily Rate
40. Off-the-street
OS
AARP Rate
Americans with Disabilities Act (ADA)
Designated trainers
41. Getting the room at a certain percentage off
guest accounting module
Adjoining and Connecting Rooms
Who did we steal Yield Management from?
Discounting
42. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Pick Up Equation
labor cost percentage
Swing Shift
43. Elaborate or artful cuisine - contemporary cuisine
roux
weighted average
haute cuisine
Overstays
44. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Average Daily Rate
niche
Registration Card
45. (cost of drinks/sales of drinks)x100
NR
Counterfeit Money
sous chef
pour/cost percentage
46. Used at zoos - keeps special needs of one time visitors and includes local specialties
roux
tourist menu
Amenity Creep
Inelastic Market
47. Rooms available for occupancy may be closed the next day
Graveyard Shift
room divisions
Adjusted Room Count
pour/cost percentage
48. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
ecotourism
tourism
sous chef
49. Specific cultural evens and festivals
Extend Stay Hotels are also known as what?
cultural tourism
ASAE
Designated trainers
50. 'of the day'-chefs specials
roux
corporate rate
du jour menu
Job shadowing