Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest who stay past their scheduled departure time






2. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






3. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






4. Bechamel - espagnole - hollandaise - tomato - veloute






5. Star System






6. Key to indicating a hotels performance - dollar sales/number of rooms rented






7. Protects both the guest and employee






8. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






9. They would rather try the hotel desk than busier retail outlets.






10. Specific cultural evens and festivals






11. Include room and all three meals. Used in Europe






12. Registered But Not Assigned






13. Tourism with a consience






14. The market share that a business actually receives






15. Lowest possible rate - many restrictions






16. A running inventory that automatically updates itself






17. Following a worker to learn about his or her job






18. A report prepared each day to provide essential performance information for a particular property to its management






19. Hotels have love-hate relationship






20. ADR x Occupancy=Rev Par






21. A financial plan detailing expected sales volume and sales revenue for a specified period of time






22. Possible to exceed 100% occupancy






23. Requires equal dollar amounts of charge and credits






24. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






25. Represents the business travelers






26. Small ones are not even billed; they are erased with an allowance.






27. Off-the-street






28. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






29. 'of the day'-chefs specials






30. Employees who train employees






31. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






32. Revenue earned per available room






33. Represents the leisure travelers and tourists






34. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






35. A market share based on each business receiving an equal share of the market






36. A plan to maximize guest and property safety in the event of a disaster






37. The number of seats filled on a flight






38. Ecotourism combined with practical matter for policy makers






39. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






40. Travel for family and friends - to see new areas






41. Travel for business purposes






42. Preferred by most employees. From 7:30 am to 3:30 pm






43. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






44. From the hours of 11:30 pm to 7:30 am






45. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






46. The airlines






47. Generally repairable within a short amount of time - has a minor problem.






48. 10-30% off the rack rate






49. From the hours of 3:30 pm to 11:30 pm






50. Some guests with reservations never arrive at the hotel.