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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Standard rate for everyone at a hotel
leisure travel
Designated trainers
Understay
rack rate
2. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
RevPar
fair market share
Guest History Database
labor cost percentage
3. Travel for business purposes
business travel
sales budget
weighted average
Early Arrivals
4. Guest who stay past their scheduled departure time
Out of Order Rooms (OOO)
food cost percentage
Overstays
Elastic Market
5. From the hours of 3:30 pm to 11:30 pm
roux
Day Rate Rooms
Mobil
Swing Shift
6. Diamond Ratings
Adjusted Room Count
AAA
corporate rate
sous chef
7. Key to indicating a hotels performance - dollar sales/number of rooms rented
Registration Card
food cost percentage
Average Daily Rate
Overstays
8. A plan to maximize guest and property safety in the event of a disaster
OS
Catastrophe Plans
Average Daily Rate
guest accounting module
9. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
Extend Stay Hotels are also known as what?
guest accounting module
mother sauces
10. Small ones are not even billed; they are erased with an allowance.
Adjoining and Connecting Rooms
nouvelle cuisine
ecotourism
Late Charges
11. Lower than corporate rate - used when booking association business
corporate rate
AARP Rate
association rate
Master Accounts
12. Guests who cancel on the day of arrival
Job shadowing
Elastic Market
niche
Cancellations
13. The market share that a business actually receives
REV PAR equation
weighted average
actual market share
Adjoining and Connecting Rooms
14. (labor costs/net sales)x100
Adjoining and Connecting Rooms
sustainable tourism
labor cost percentage
business travel
15. Walk-In
Swing Shift
WI
Elastic Market
hub-and-spoke system
16. Guests who leave earlier than expected
du jour menu
Understay
actual market share
association rate
17. Specific cultural evens and festivals
Americans with Disabilities Act (ADA)
sustainable tourism
labor cost percentage
cultural tourism
18. The number of seats filled on a flight
leisure travel
load factor
hub-and-spoke system
association rate
19. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
REV PAR equation
ecotourism
Adjoining and Connecting Rooms
20. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
tourist menu
catchment area
Adjusted Room Count
haute cuisine
21. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Graveyard Shift
Master Accounts
OS
Americans with Disabilities Act (ADA)
22. The airlines
Who did we steal Yield Management from?
daily report
Rack Rate
Pick Up Equation
23. A system that tracks guest room phone charges
Call Accounting System
business travel
Pick Up Equation
AARP Rate
24. Enables passengers to travel from one smaller city to another smaller city
business travel
hub-and-spoke system
Job shadowing
NR
25. Key operating figure in menu engineering - determined by subtracting food cost from selling price
hub-and-spoke system
actual market share
Designated trainers
contribution margin
26. American Society of Association Executives
ASAE
Adjusted Room Count
Travel Agencies
ecotourism
27. Getting the room at a certain percentage off
Elastic Market
fair market share
Discounting
haute cuisine
28. Traveling cross country or abroad for purposes of volunteer work
hub-and-spoke system
weighted average
labor cost percentage
volunteer tourism
29. Represents the business travelers
cultural tourism
Call Accounting System
Inelastic Market
Discounting
30. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
WI
Graveyard Shift
Building Cost Room Rate Formula
Call Accounting System
31. Off-the-street
leisure travel
OS
ecotourism
guest accounting module
32. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Discounting
Merchant Discount Fees
Franchising
Registration Card
33. Travel for family and friends - to see new areas
leisure travel
actual market share
Registration Card
AAA
34. Hotels have love-hate relationship
American Plan
Travel Agencies
Job shadowing
Compensation in the hospitality industry
35. A specific share or slot of a certain market
niche
Cancellations
Number of Folios
room divisions
36. 10-30% off the rack rate
Guest History Database
daily report
corporate rate
Day Rate Rooms
37. Every connecting room adjoins - but not every adjoining room connects
Average Daily Rate
Adjoining and Connecting Rooms
guest accounting module
A good way to pursue a position in the hospitality industry
38. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
City Ledger
A good way to pursue a position in the hospitality industry
Pick Up Equation
39. The average amount each group spends
haute cuisine
Elastic Market
Rate Cutting
average guest check
40. The individual who verifies and balances guests' accounts
night auditor
Elastic Market
Cancellations
Courts and Reservations
41. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
perpetual inventory
Designated trainers
sales budget
42. Used at zoos - keeps special needs of one time visitors and includes local specialties
Who did we steal Yield Management from?
Swing Shift
Out of Inventory Rooms (OOI)
tourist menu
43. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
Late Charges
Mobil
sales budget
44. Lowest possible rate - many restrictions
average guest check
AARP Rate
leisure travel
No-shows
45. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
Pick Up Equation
Guest History Database
pour/cost percentage
46. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Out of Inventory Rooms (OOI)
Designated trainers
mother sauces
room divisions
47. Star System
room divisions
Americans with Disabilities Act (ADA)
Mobil
Adjoining and Connecting Rooms
48. ADR x Occupancy=Rev Par
Swing Shift
REV PAR equation
No-shows
Dual Accounting
49. No reservation
NR
Merchant Discount Fees
guest accounting module
Discounting
50. Rooms available for occupancy may be closed the next day
AAA
Adjusted Room Count
Dual Accounting
ecotourism