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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also known as the due back - difference returnable - U-owe-me's or the exchange
fair market share
AARP Rate
Job shadowing
Due Bank
2. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
fair market share
Registration Card
Compensation in the hospitality industry
Understay
3. Elaborate or artful cuisine - contemporary cuisine
volunteer tourism
haute cuisine
pour/cost percentage
Out of Order Rooms (OOO)
4. Guests who leave earlier than expected
Understay
Cancellations
weighted average
Registration Card
5. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
haute cuisine
labor cost percentage
Number of Folios
fair market share
6. A plan to maximize guest and property safety in the event of a disaster
City Ledger
Catastrophe Plans
tourism
NR
7. Travel for business purposes
haute cuisine
business travel
corporate rate
nouvelle cuisine
8. The individual who verifies and balances guests' accounts
night auditor
NR
Courts and Reservations
pour/cost percentage
9. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Graveyard Shift
AAA
weighted average
Franchising
10. (labor costs/net sales)x100
corporate rate
labor cost percentage
perpetual inventory
City Ledger
11. Following a worker to learn about his or her job
RevPar
Job shadowing
food cost percentage
What does RNA stand for?
12. Registered But Not Assigned
tourist menu
What does RNA stand for?
Counterfeit Money
Extend Stay Hotels are also known as what?
13. A market share based on each business receiving an equal share of the market
AARP Rate
Adjoining and Connecting Rooms
fair market share
Elastic Market
14. Employees who train employees
Number of Folios
labor cost percentage
Designated trainers
cultural tourism
15. Star System
City Ledger
ecotourism
sustainable tourism
Mobil
16. Off-the-street
Counterfeit Money
Elastic Market
haute cuisine
OS
17. A paste for thickening sauces - made from equal parts of fat and flour
No-shows
Adjoining and Connecting Rooms
Catastrophe Plans
roux
18. They would rather try the hotel desk than busier retail outlets.
American Plan
Counterfeit Money
weighted average
Compensation in the hospitality industry
19. 10-30% off the rack rate
du jour menu
corporate rate
City Ledger
No-shows
20. Protects both the guest and employee
Americans with Disabilities Act (ADA)
daily report
pour/cost percentage
Travel Agencies
21. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
food cost percentage
catchment area
Merchant Discount Fees
association rate
22. A running inventory that automatically updates itself
Courts and Reservations
perpetual inventory
night auditor
association rate
23. Rooms available for occupancy may be closed the next day
Franchising
Adjusted Room Count
daily report
Job shadowing
24. Lowest possible rate - many restrictions
Out of Inventory Rooms (OOI)
Franchising
AARP Rate
actual market share
25. Guests who cancel on the day of arrival
night auditor
Who did we steal Yield Management from?
Cancellations
Travel Agencies
26. Hotels have love-hate relationship
Travel Agencies
Adjusted Room Count
Overstays
American Plan
27. Travel for family and friends - to see new areas
average guest check
Late Charges
Discounting
leisure travel
28. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Elastic Market
NR
Merchant Discount Fees
du jour menu
29. Possible to exceed 100% occupancy
tourist menu
Day Rate Rooms
Registration Card
contribution margin
30. All Suite hotels
Discounting
Job shadowing
Overstays
Extend Stay Hotels are also known as what?
31. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Franchising
du jour menu
Master Accounts
European Plan
32. Lower than corporate rate - used when booking association business
Adjoining and Connecting Rooms
association rate
Registration Card
perpetual inventory
33. Getting the room at a certain percentage off
Discounting
sous chef
REV PAR equation
room divisions
34. Revenue earned per available room
tourism
Rate Cutting
RevPar
What does RNA stand for?
35. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
mother sauces
City Ledger
rack rate
36. The airlines
fair market share
Who did we steal Yield Management from?
Building Cost Room Rate Formula
perpetual inventory
37. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Swing Shift
sales budget
Counterfeit Money
Americans with Disabilities Act (ADA)
38. The average amount each group spends
perpetual inventory
Courts and Reservations
average guest check
Overstays
39. Traveling cross country or abroad for purposes of volunteer work
What does RNA stand for?
labor cost percentage
volunteer tourism
Counterfeit Money
40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
room divisions
Catastrophe Plans
American Plan
Number of Folios
41. From the hours of 11:30 pm to 7:30 am
weighted average
roux
Graveyard Shift
mother sauces
42. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
fair market share
Early Arrivals
corporate rate
Compensation in the hospitality industry
43. Ecotourism combined with practical matter for policy makers
Number of Folios
Americans with Disabilities Act (ADA)
Counterfeit Money
sustainable tourism
44. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
perpetual inventory
guest accounting module
Number of Folios
45. Key to indicating a hotels performance - dollar sales/number of rooms rented
What does RNA stand for?
daily report
Average Daily Rate
Understay
46. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
ASAE
Rate Cutting
room divisions
tourist menu
47. A system that tracks guest room phone charges
AAA
Average Daily Rate
nouvelle cuisine
Call Accounting System
48. Standard rate for everyone at a hotel
rack rate
haute cuisine
Designated trainers
weighted average
49. Small ones are not even billed; they are erased with an allowance.
pour/cost percentage
average guest check
Catastrophe Plans
Late Charges
50. Walk-In
City Ledger
tourist menu
corporate rate
WI