Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The full rate - without discounts - that one quotes as a room charge.






2. Hotels have love-hate relationship






3. Protects both the guest and employee






4. (cost of drinks/sales of drinks)x100






5. Specific cultural evens and festivals






6. Walk-In






7. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






8. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






9. Some guests with reservations never arrive at the hotel.






10. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






11. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






12. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






13. Travel for business purposes






14. From the hours of 11:30 pm to 7:30 am






15. The average amount each group spends






16. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






17. Requires equal dollar amounts of charge and credits






18. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






19. Diamond Ratings






20. Include room and all three meals. Used in Europe






21. Travel for recreation or the promotion and arrangement of such travel






22. Getting the room at a certain percentage off






23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






24. Guests who leave earlier than expected






25. Preferred by most employees. From 7:30 am to 3:30 pm






26. Guests who cancel on the day of arrival






27. The number of seats filled on a flight






28. Traveling cross country or abroad for purposes of volunteer work






29. Represents the business travelers






30. Is mostly related to location and size of the facility






31. Off-the-street






32. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






33. Lowest possible rate - many restrictions






34. Also known as the due back - difference returnable - U-owe-me's or the exchange






35. Generally repairable within a short amount of time - has a minor problem.






36. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






37. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






38. All Suite hotels






39. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






40. They would rather try the hotel desk than busier retail outlets.






41. A system that tracks guest room phone charges






42. Guest who stay past their scheduled departure time






43. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






44. From the hours of 3:30 pm to 11:30 pm






45. Revenue earned per available room






46. A financial plan detailing expected sales volume and sales revenue for a specified period of time






47. Represents the leisure travelers and tourists






48. Registered But Not Assigned






49. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






50. 10-30% off the rack rate