Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lower than corporate rate - used when booking association business






2. Generally repairable within a short amount of time - has a minor problem.






3. Diamond Ratings






4. The average amount each group spends






5. 'of the day'-chefs specials






6. Following a worker to learn about his or her job






7. Traveling cross country or abroad for purposes of volunteer work






8. Travel for recreation or the promotion and arrangement of such travel






9. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






10. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






11. Guests who leave earlier than expected






12. Employees who train employees






13. Used at zoos - keeps special needs of one time visitors and includes local specialties






14. Tourism with a consience






15. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






16. Lowest possible rate - many restrictions






17. The individual who verifies and balances guests' accounts






18. From the hours of 3:30 pm to 11:30 pm






19. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






20. Guests who cancel on the day of arrival






21. Key operating figure in menu engineering - determined by subtracting food cost from selling price






22. Off-the-street






23. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






24. A system that tracks guest room phone charges






25. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






26. Hotels have love-hate relationship






27. Key to indicating a hotels performance - dollar sales/number of rooms rented






28. Represents the leisure travelers and tourists






29. Revenue earned per available room






30. Travel for business purposes






31. Bechamel - espagnole - hollandaise - tomato - veloute






32. Prepare a marketing plan for yourself






33. A plan to maximize guest and property safety in the event of a disaster






34. Enables passengers to travel from one smaller city to another smaller city






35. A report prepared each day to provide essential performance information for a particular property to its management






36. Courts consider reservations to be legal contracts






37. Elaborate or artful cuisine - contemporary cuisine






38. The market share that a business actually receives






39. Travel for family and friends - to see new areas






40. Standard rate for everyone at a hotel






41. (cost of drinks/sales of drinks)x100






42. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






43. Is mostly related to location and size of the facility






44. Specific cultural evens and festivals






45. Requires equal dollar amounts of charge and credits






46. A running inventory that automatically updates itself






47. The airlines






48. The full rate - without discounts - that one quotes as a room charge.






49. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






50. ADR x Occupancy=Rev Par