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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for family and friends - to see new areas
leisure travel
Discounting
Early Arrivals
A good way to pursue a position in the hospitality industry
2. A plan to maximize guest and property safety in the event of a disaster
Discounting
Catastrophe Plans
ASAE
AARP Rate
3. ADR x Occupancy=Rev Par
labor cost percentage
labor cost percentage
REV PAR equation
perpetual inventory
4. (cost of drinks/sales of drinks)x100
Travel Agencies
pour/cost percentage
Americans with Disabilities Act (ADA)
Merchant Discount Fees
5. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
night auditor
American Plan
Adjoining and Connecting Rooms
Number of Folios
6. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Discounting
association rate
AARP Rate
food cost percentage
7. Rooms available for occupancy may be closed the next day
Adjusted Room Count
tourist menu
Building Cost Room Rate Formula
fair market share
8. The market share that a business actually receives
roux
actual market share
OS
Understay
9. Off-the-street
American Plan
pour/cost percentage
Discounting
OS
10. The airlines
Who did we steal Yield Management from?
tourism
fair market share
Merchant Discount Fees
11. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
average guest check
volunteer tourism
Amenity Creep
business travel
12. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
What does RNA stand for?
Guest History Database
REV PAR equation
Registration Card
13. Lower than corporate rate - used when booking association business
ASAE
association rate
room divisions
City Ledger
14. Getting the room at a certain percentage off
American Plan
Merchant Discount Fees
tourism
Discounting
15. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Graveyard Shift
Early Arrivals
European Plan
sous chef
16. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
Early Arrivals
AAA
Day Shift
17. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Mobil
Out of Inventory Rooms (OOI)
Pick Up Equation
leisure travel
18. Also known as the due back - difference returnable - U-owe-me's or the exchange
labor cost percentage
Due Bank
Building Cost Room Rate Formula
Late Charges
19. The number of seats filled on a flight
multiplier effect
No-shows
food cost percentage
load factor
20. A running inventory that automatically updates itself
perpetual inventory
Elastic Market
REV PAR equation
leisure travel
21. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
tourist menu
NR
guest accounting module
Master Accounts
22. Travel for recreation or the promotion and arrangement of such travel
OS
AARP Rate
European Plan
tourism
23. Guest who stay past their scheduled departure time
Overstays
Call Accounting System
Registration Card
rack rate
24. (labor costs/net sales)x100
Registration Card
Counterfeit Money
ASAE
labor cost percentage
25. Represents the leisure travelers and tourists
NR
Mobil
Elastic Market
volunteer tourism
26. Some guests with reservations never arrive at the hotel.
roux
nouvelle cuisine
No-shows
Mobil
27. Is mostly related to location and size of the facility
Late Charges
ASAE
perpetual inventory
Compensation in the hospitality industry
28. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
tourist menu
labor cost percentage
Out of Order Rooms (OOO)
29. Preferred by most employees. From 7:30 am to 3:30 pm
tourism
Day Shift
leisure travel
volunteer tourism
30. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
tourism
Pick Up Equation
Amenity Creep
31. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
REV PAR equation
food cost percentage
Swing Shift
room divisions
32. Tourism with a consience
Pick Up Equation
guest accounting module
ecotourism
du jour menu
33. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
roux
pour/cost percentage
Amenity Creep
34. A market share based on each business receiving an equal share of the market
fair market share
Late Charges
Adjoining and Connecting Rooms
roux
35. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
weighted average
Counterfeit Money
volunteer tourism
labor cost percentage
36. From the hours of 3:30 pm to 11:30 pm
Guest History Database
Swing Shift
Out of Order Rooms (OOO)
pour/cost percentage
37. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
sales budget
Out of Inventory Rooms (OOI)
cultural tourism
guest accounting module
38. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Number of Folios
Day Shift
City Ledger
Merchant Discount Fees
39. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Inelastic Market
contribution margin
average guest check
du jour menu
40. Walk-In
Designated trainers
WI
What does RNA stand for?
sales budget
41. Key to indicating a hotels performance - dollar sales/number of rooms rented
load factor
Average Daily Rate
Registration Card
Designated trainers
42. Diamond Ratings
Adjoining and Connecting Rooms
A good way to pursue a position in the hospitality industry
AAA
American Plan
43. Traveling cross country or abroad for purposes of volunteer work
Adjusted Room Count
volunteer tourism
Guest History Database
WI
44. Every connecting room adjoins - but not every adjoining room connects
guest accounting module
Guest History Database
Adjoining and Connecting Rooms
daily report
45. All Suite hotels
Extend Stay Hotels are also known as what?
Franchising
Rate Cutting
European Plan
46. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
catchment area
night auditor
Call Accounting System
47. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
food cost percentage
load factor
Early Arrivals
48. A financial plan detailing expected sales volume and sales revenue for a specified period of time
roux
European Plan
sales budget
rack rate
49. Small ones are not even billed; they are erased with an allowance.
Number of Folios
Master Accounts
Late Charges
haute cuisine
50. Star System
weighted average
Mobil
Late Charges
Out of Order Rooms (OOO)