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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (labor costs/net sales)x100






2. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






3. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






4. Requires equal dollar amounts of charge and credits






5. Off-the-street






6. Walk-In






7. No reservation






8. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






9. A market share based on each business receiving an equal share of the market






10. A report prepared each day to provide essential performance information for a particular property to its management






11. Every connecting room adjoins - but not every adjoining room connects






12. They would rather try the hotel desk than busier retail outlets.






13. Include room and all three meals. Used in Europe






14. 'of the day'-chefs specials






15. Tourism with a consience






16. From the hours of 11:30 pm to 7:30 am






17. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






18. Rooms available for occupancy may be closed the next day






19. The average amount each group spends






20. Diamond Ratings






21. Protects both the guest and employee






22. From the hours of 3:30 pm to 11:30 pm






23. Enables passengers to travel from one smaller city to another smaller city






24. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






25. The individual who verifies and balances guests' accounts






26. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






27. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






28. Represents the business travelers






29. The market share that a business actually receives






30. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






31. Ecotourism combined with practical matter for policy makers






32. A financial plan detailing expected sales volume and sales revenue for a specified period of time






33. 10-30% off the rack rate






34. Lower than corporate rate - used when booking association business






35. Small ones are not even billed; they are erased with an allowance.






36. All Suite hotels






37. The number of seats filled on a flight






38. (cost of drinks/sales of drinks)x100






39. Revenue earned per available room






40. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






42. Key operating figure in menu engineering - determined by subtracting food cost from selling price






43. A specific share or slot of a certain market






44. Is mostly related to location and size of the facility






45. The airlines






46. Courts consider reservations to be legal contracts






47. A system that tracks guest room phone charges






48. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






49. Possible to exceed 100% occupancy






50. American Society of Association Executives






Can you answer 50 questions in 15 minutes?



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