Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Generally repairable within a short amount of time - has a minor problem.






2. Guests who leave earlier than expected






3. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






4. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






5. Getting the room at a certain percentage off






6. The average amount each group spends






7. A plan to maximize guest and property safety in the event of a disaster






8. Preferred by most employees. From 7:30 am to 3:30 pm






9. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






10. Off-the-street






11. The individual who verifies and balances guests' accounts






12. Specific cultural evens and festivals






13. Revenue earned per available room






14. From the hours of 11:30 pm to 7:30 am






15. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






16. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






17. Small ones are not even billed; they are erased with an allowance.






18. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






19. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






20. Travel for recreation or the promotion and arrangement of such travel






21. The number of seats filled on a flight






22. A market share based on each business receiving an equal share of the market






23. Traveling cross country or abroad for purposes of volunteer work






24. Requires equal dollar amounts of charge and credits






25. A specific share or slot of a certain market






26. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






27. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






28. Registered But Not Assigned






29. Diamond Ratings






30. The market share that a business actually receives






31. Guests who cancel on the day of arrival






32. The full rate - without discounts - that one quotes as a room charge.






33. Hotels have love-hate relationship






34. (labor costs/net sales)x100






35. Walk-In






36. A system that tracks guest room phone charges






37. (cost of drinks/sales of drinks)x100






38. Tourism with a consience






39. Is mostly related to location and size of the facility






40. ADR x Occupancy=Rev Par






41. Possible to exceed 100% occupancy






42. Some guests with reservations never arrive at the hotel.






43. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






44. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






45. Represents the leisure travelers and tourists






46. A financial plan detailing expected sales volume and sales revenue for a specified period of time






47. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






48. Standard rate for everyone at a hotel






49. Following a worker to learn about his or her job






50. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets