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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for business purposes
business travel
Merchant Discount Fees
labor cost percentage
multiplier effect
2. The full rate - without discounts - that one quotes as a room charge.
average guest check
Rack Rate
Elastic Market
niche
3. The airlines
Who did we steal Yield Management from?
cultural tourism
leisure travel
guest accounting module
4. Revenue earned per available room
RevPar
No-shows
City Ledger
Pick Up Equation
5. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Building Cost Room Rate Formula
sous chef
Swing Shift
catchment area
6. From the hours of 3:30 pm to 11:30 pm
Swing Shift
guest accounting module
Who did we steal Yield Management from?
Amenity Creep
7. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
Understay
Call Accounting System
OS
8. Small ones are not even billed; they are erased with an allowance.
OS
Late Charges
niche
Understay
9. Enables passengers to travel from one smaller city to another smaller city
Extend Stay Hotels are also known as what?
Cancellations
sous chef
hub-and-spoke system
10. They would rather try the hotel desk than busier retail outlets.
Americans with Disabilities Act (ADA)
Counterfeit Money
American Plan
daily report
11. Hotels have love-hate relationship
Adjusted Room Count
Travel Agencies
Day Shift
catchment area
12. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
European Plan
perpetual inventory
Franchising
tourist menu
13. Ecotourism combined with practical matter for policy makers
Dual Accounting
Building Cost Room Rate Formula
sustainable tourism
niche
14. A plan to maximize guest and property safety in the event of a disaster
What does RNA stand for?
Catastrophe Plans
multiplier effect
volunteer tourism
15. No reservation
NR
Out of Inventory Rooms (OOI)
ASAE
Rack Rate
16. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Franchising
mother sauces
Master Accounts
volunteer tourism
17. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Pick Up Equation
Early Arrivals
labor cost percentage
Counterfeit Money
18. A cook who supervises food production and who reports to the executive chef; second in command
catchment area
sous chef
weighted average
No-shows
19. (labor costs/net sales)x100
Call Accounting System
Courts and Reservations
du jour menu
labor cost percentage
20. 'of the day'-chefs specials
European Plan
pour/cost percentage
du jour menu
roux
21. Star System
Mobil
hub-and-spoke system
Day Shift
A good way to pursue a position in the hospitality industry
22. Registered But Not Assigned
Franchising
ASAE
What does RNA stand for?
AAA
23. A paste for thickening sauces - made from equal parts of fat and flour
European Plan
roux
ASAE
WI
24. Elaborate or artful cuisine - contemporary cuisine
Who did we steal Yield Management from?
Late Charges
Out of Inventory Rooms (OOI)
haute cuisine
25. Preferred by most employees. From 7:30 am to 3:30 pm
labor cost percentage
Day Shift
Job shadowing
Discounting
26. Some guests with reservations never arrive at the hotel.
room divisions
No-shows
Americans with Disabilities Act (ADA)
Adjusted Room Count
27. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Day Rate Rooms
A good way to pursue a position in the hospitality industry
weighted average
European Plan
28. A report prepared each day to provide essential performance information for a particular property to its management
sustainable tourism
daily report
City Ledger
du jour menu
29. Guests who cancel on the day of arrival
Catastrophe Plans
actual market share
Who did we steal Yield Management from?
Cancellations
30. Specific cultural evens and festivals
Inelastic Market
cultural tourism
Due Bank
NR
31. Employees who train employees
Guest History Database
perpetual inventory
multiplier effect
Designated trainers
32. A specific share or slot of a certain market
Out of Order Rooms (OOO)
weighted average
niche
Registration Card
33. Walk-In
Inelastic Market
fair market share
roux
WI
34. Also known as the due back - difference returnable - U-owe-me's or the exchange
OS
Due Bank
A good way to pursue a position in the hospitality industry
fair market share
35. Courts consider reservations to be legal contracts
ASAE
catchment area
Extend Stay Hotels are also known as what?
Courts and Reservations
36. Traveling cross country or abroad for purposes of volunteer work
Rate Cutting
Mobil
volunteer tourism
Counterfeit Money
37. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
WI
labor cost percentage
Building Cost Room Rate Formula
Due Bank
38. Every connecting room adjoins - but not every adjoining room connects
Out of Order Rooms (OOO)
Adjoining and Connecting Rooms
NR
weighted average
39. Bechamel - espagnole - hollandaise - tomato - veloute
Americans with Disabilities Act (ADA)
Master Accounts
Out of Inventory Rooms (OOI)
mother sauces
40. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Early Arrivals
guest accounting module
American Plan
nouvelle cuisine
41. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Building Cost Room Rate Formula
sustainable tourism
Amenity Creep
daily report
42. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Mobil
Number of Folios
ASAE
Elastic Market
43. Represents the leisure travelers and tourists
Discounting
business travel
Who did we steal Yield Management from?
Elastic Market
44. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Registration Card
Amenity Creep
niche
Pick Up Equation
45. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
volunteer tourism
Mobil
room divisions
Graveyard Shift
46. Possible to exceed 100% occupancy
Day Rate Rooms
WI
Travel Agencies
fair market share
47. From the hours of 11:30 pm to 7:30 am
nouvelle cuisine
Amenity Creep
Swing Shift
Graveyard Shift
48. Requires equal dollar amounts of charge and credits
load factor
Compensation in the hospitality industry
REV PAR equation
Dual Accounting
49. 10-30% off the rack rate
actual market share
Number of Folios
Extend Stay Hotels are also known as what?
corporate rate
50. (cost of drinks/sales of drinks)x100
pour/cost percentage
Discounting
daily report
Compensation in the hospitality industry