Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Elaborate or artful cuisine - contemporary cuisine






2. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






3. A specific share or slot of a certain market






4. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






5. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






6. (labor costs/net sales)x100






7. Represents the business travelers






8. Generally repairable within a short amount of time - has a minor problem.






9. The market share that a business actually receives






10. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






11. Travel for family and friends - to see new areas






12. No reservation






13. Ecotourism combined with practical matter for policy makers






14. Bechamel - espagnole - hollandaise - tomato - veloute






15. Guests who leave earlier than expected






16. American Society of Association Executives






17. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






18. (cost of drinks/sales of drinks)x100






19. Standard rate for everyone at a hotel






20. Star System






21. The number of seats filled on a flight






22. Lowest possible rate - many restrictions






23. Travel for recreation or the promotion and arrangement of such travel






24. Is mostly related to location and size of the facility






25. Getting the room at a certain percentage off






26. Possible to exceed 100% occupancy






27. Walk-In






28. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






29. Off-the-street






30. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






31. Key operating figure in menu engineering - determined by subtracting food cost from selling price






32. A cook who supervises food production and who reports to the executive chef; second in command






33. Also known as the due back - difference returnable - U-owe-me's or the exchange






34. 'of the day'-chefs specials






35. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






36. Guests who cancel on the day of arrival






37. A system that tracks guest room phone charges






38. The average amount each group spends






39. Registered But Not Assigned






40. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






41. Specific cultural evens and festivals






42. Diamond Ratings






43. Following a worker to learn about his or her job






44. Small ones are not even billed; they are erased with an allowance.






45. All Suite hotels






46. Used at zoos - keeps special needs of one time visitors and includes local specialties






47. A financial plan detailing expected sales volume and sales revenue for a specified period of time






48. Include room and all three meals. Used in Europe






49. From the hours of 3:30 pm to 11:30 pm






50. The proliferation of all guest products and services when hotels compete by offering more extensive amenities