Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






2. Travel for family and friends - to see new areas






3. Walk-In






4. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






5. Travel for recreation or the promotion and arrangement of such travel






6. Travel for business purposes






7. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






8. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






9. Traveling cross country or abroad for purposes of volunteer work






10. A plan to maximize guest and property safety in the event of a disaster






11. Guest who stay past their scheduled departure time






12. Preferred by most employees. From 7:30 am to 3:30 pm






13. A specific share or slot of a certain market






14. Ecotourism combined with practical matter for policy makers






15. A paste for thickening sauces - made from equal parts of fat and flour






16. A running inventory that automatically updates itself






17. Enables passengers to travel from one smaller city to another smaller city






18. The market share that a business actually receives






19. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






20. Small ones are not even billed; they are erased with an allowance.






21. Star System






22. Specific cultural evens and festivals






23. Prepare a marketing plan for yourself






24. Getting the room at a certain percentage off






25. Lower than corporate rate - used when booking association business






26. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






27. Some guests with reservations never arrive at the hotel.






28. Following a worker to learn about his or her job






29. Hotels have love-hate relationship






30. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






31. American Society of Association Executives






32. A cook who supervises food production and who reports to the executive chef; second in command






33. Key to indicating a hotels performance - dollar sales/number of rooms rented






34. Employees who train employees






35. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






36. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






37. They would rather try the hotel desk than busier retail outlets.






38. 10-30% off the rack rate






39. Guests who leave earlier than expected






40. From the hours of 3:30 pm to 11:30 pm






41. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






42. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






43. Diamond Ratings






44. A financial plan detailing expected sales volume and sales revenue for a specified period of time






45. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






46. Courts consider reservations to be legal contracts






47. Also known as the due back - difference returnable - U-owe-me's or the exchange






48. Tourism with a consience






49. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






50. Revenue earned per available room