Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report prepared each day to provide essential performance information for a particular property to its management






2. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






3. A financial plan detailing expected sales volume and sales revenue for a specified period of time






4. Include room and all three meals. Used in Europe






5. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






6. Protects both the guest and employee






7. Courts consider reservations to be legal contracts






8. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






9. The full rate - without discounts - that one quotes as a room charge.






10. Hotels have love-hate relationship






11. From the hours of 3:30 pm to 11:30 pm






12. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






13. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






14. (labor costs/net sales)x100






15. A running inventory that automatically updates itself






16. Elaborate or artful cuisine - contemporary cuisine






17. Guests who cancel on the day of arrival






18. The individual who verifies and balances guests' accounts






19. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






20. (cost of drinks/sales of drinks)x100






21. Travel for business purposes






22. Lower than corporate rate - used when booking association business






23. A plan to maximize guest and property safety in the event of a disaster






24. A paste for thickening sauces - made from equal parts of fat and flour






25. ADR x Occupancy=Rev Par






26. Traveling cross country or abroad for purposes of volunteer work






27. Tourism with a consience






28. Preferred by most employees. From 7:30 am to 3:30 pm






29. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






30. Guests who leave earlier than expected






31. Star System






32. Getting the room at a certain percentage off






33. Travel for family and friends - to see new areas






34. American Society of Association Executives






35. A specific share or slot of a certain market






36. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






37. Following a worker to learn about his or her job






38. Lowest possible rate - many restrictions






39. Possible to exceed 100% occupancy






40. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






41. Travel for recreation or the promotion and arrangement of such travel






42. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






43. The number of seats filled on a flight






44. A market share based on each business receiving an equal share of the market






45. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






46. Enables passengers to travel from one smaller city to another smaller city






47. Every connecting room adjoins - but not every adjoining room connects






48. Used at zoos - keeps special needs of one time visitors and includes local specialties






49. Also known as the due back - difference returnable - U-owe-me's or the exchange






50. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%