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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






2. Travel for recreation or the promotion and arrangement of such travel






3. Guest who stay past their scheduled departure time






4. Key to indicating a hotels performance - dollar sales/number of rooms rented






5. Walk-In






6. Represents the leisure travelers and tourists






7. A cook who supervises food production and who reports to the executive chef; second in command






8. The full rate - without discounts - that one quotes as a room charge.






9. Enables passengers to travel from one smaller city to another smaller city






10. Is mostly related to location and size of the facility






11. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






12. Every connecting room adjoins - but not every adjoining room connects






13. Elaborate or artful cuisine - contemporary cuisine






14. Specific cultural evens and festivals






15. 10-30% off the rack rate






16. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






17. No reservation






18. A report prepared each day to provide essential performance information for a particular property to its management






19. Employees who train employees






20. Small ones are not even billed; they are erased with an allowance.






21. 'of the day'-chefs specials






22. Also known as the due back - difference returnable - U-owe-me's or the exchange






23. Preferred by most employees. From 7:30 am to 3:30 pm






24. Star System






25. From the hours of 11:30 pm to 7:30 am






26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






27. A running inventory that automatically updates itself






28. Tourism with a consience






29. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






30. Off-the-street






31. Prepare a marketing plan for yourself






32. Generally repairable within a short amount of time - has a minor problem.






33. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






34. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






35. They would rather try the hotel desk than busier retail outlets.






36. Standard rate for everyone at a hotel






37. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






38. (labor costs/net sales)x100






39. Traveling cross country or abroad for purposes of volunteer work






40. Revenue earned per available room






41. A plan to maximize guest and property safety in the event of a disaster






42. Key operating figure in menu engineering - determined by subtracting food cost from selling price






43. Bechamel - espagnole - hollandaise - tomato - veloute






44. The individual who verifies and balances guests' accounts






45. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






46. Protects both the guest and employee






47. The number of seats filled on a flight






48. Following a worker to learn about his or her job






49. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






50. ADR x Occupancy=Rev Par







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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