Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the business travelers






2. The average amount each group spends






3. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






4. Key operating figure in menu engineering - determined by subtracting food cost from selling price






5. They would rather try the hotel desk than busier retail outlets.






6. Traveling cross country or abroad for purposes of volunteer work






7. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






8. A plan to maximize guest and property safety in the event of a disaster






9. Hotels have love-hate relationship






10. Courts consider reservations to be legal contracts






11. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






12. No reservation






13. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






14. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






15. Travel for family and friends - to see new areas






16. A report prepared each day to provide essential performance information for a particular property to its management






17. Key to indicating a hotels performance - dollar sales/number of rooms rented






18. Every connecting room adjoins - but not every adjoining room connects






19. (labor costs/net sales)x100






20. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






21. Travel for business purposes






22. Star System






23. Guest who stay past their scheduled departure time






24. Possible to exceed 100% occupancy






25. A paste for thickening sauces - made from equal parts of fat and flour






26. Revenue earned per available room






27. Employees who train employees






28. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






29. The number of seats filled on a flight






30. Standard rate for everyone at a hotel






31. Bechamel - espagnole - hollandaise - tomato - veloute






32. The airlines






33. Ecotourism combined with practical matter for policy makers






34. A system that tracks guest room phone charges






35. Generally repairable within a short amount of time - has a minor problem.






36. Is mostly related to location and size of the facility






37. ADR x Occupancy=Rev Par






38. 'of the day'-chefs specials






39. Prepare a marketing plan for yourself






40. The full rate - without discounts - that one quotes as a room charge.






41. Specific cultural evens and festivals






42. Guests who leave earlier than expected






43. Elaborate or artful cuisine - contemporary cuisine






44. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






45. Following a worker to learn about his or her job






46. Travel for recreation or the promotion and arrangement of such travel






47. Used at zoos - keeps special needs of one time visitors and includes local specialties






48. Getting the room at a certain percentage off






49. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






50. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40