Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report prepared each day to provide essential performance information for a particular property to its management






2. ADR x Occupancy=Rev Par






3. A paste for thickening sauces - made from equal parts of fat and flour






4. The number of seats filled on a flight






5. (labor costs/net sales)x100






6. Travel for business purposes






7. Protects both the guest and employee






8. Include room and all three meals. Used in Europe






9. Key to indicating a hotels performance - dollar sales/number of rooms rented






10. Traveling cross country or abroad for purposes of volunteer work






11. Following a worker to learn about his or her job






12. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






13. Represents the leisure travelers and tourists






14. The airlines






15. Standard rate for everyone at a hotel






16. Key operating figure in menu engineering - determined by subtracting food cost from selling price






17. The market share that a business actually receives






18. Lower than corporate rate - used when booking association business






19. From the hours of 3:30 pm to 11:30 pm






20. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






21. Elaborate or artful cuisine - contemporary cuisine






22. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






23. Travel for family and friends - to see new areas






24. Tourism with a consience






25. Some guests with reservations never arrive at the hotel.






26. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






27. Requires equal dollar amounts of charge and credits






28. 'of the day'-chefs specials






29. Bechamel - espagnole - hollandaise - tomato - veloute






30. A running inventory that automatically updates itself






31. A financial plan detailing expected sales volume and sales revenue for a specified period of time






32. Specific cultural evens and festivals






33. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






34. Courts consider reservations to be legal contracts






35. Diamond Ratings






36. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






37. Ecotourism combined with practical matter for policy makers






38. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






39. Prepare a marketing plan for yourself






40. No reservation






41. Enables passengers to travel from one smaller city to another smaller city






42. A system that tracks guest room phone charges






43. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






44. American Society of Association Executives






45. Is mostly related to location and size of the facility






46. Rooms available for occupancy may be closed the next day






47. The full rate - without discounts - that one quotes as a room charge.






48. Employees who train employees






49. Small ones are not even billed; they are erased with an allowance.






50. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications