Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (labor costs/net sales)x100






2. Guest who stay past their scheduled departure time






3. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






4. Traveling cross country or abroad for purposes of volunteer work






5. Specific cultural evens and festivals






6. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






7. Registered But Not Assigned






8. The number of seats filled on a flight






9. A report prepared each day to provide essential performance information for a particular property to its management






10. Small ones are not even billed; they are erased with an allowance.






11. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






12. A paste for thickening sauces - made from equal parts of fat and flour






13. Is mostly related to location and size of the facility






14. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






15. Standard rate for everyone at a hotel






16. Lowest possible rate - many restrictions






17. Travel for recreation or the promotion and arrangement of such travel






18. Tourism with a consience






19. The individual who verifies and balances guests' accounts






20. From the hours of 3:30 pm to 11:30 pm






21. ADR x Occupancy=Rev Par






22. Off-the-street






23. Lower than corporate rate - used when booking association business






24. A financial plan detailing expected sales volume and sales revenue for a specified period of time






25. Preferred by most employees. From 7:30 am to 3:30 pm






26. The full rate - without discounts - that one quotes as a room charge.






27. Also known as the due back - difference returnable - U-owe-me's or the exchange






28. From the hours of 11:30 pm to 7:30 am






29. They would rather try the hotel desk than busier retail outlets.






30. Represents the leisure travelers and tourists






31. Getting the room at a certain percentage off






32. 10-30% off the rack rate






33. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






34. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






35. Requires equal dollar amounts of charge and credits






36. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






37. Revenue earned per available room






38. Some guests with reservations never arrive at the hotel.






39. Include room and all three meals. Used in Europe






40. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






41. Used at zoos - keeps special needs of one time visitors and includes local specialties






42. Employees who train employees






43. Represents the business travelers






44. Protects both the guest and employee






45. All Suite hotels






46. No reservation






47. Prepare a marketing plan for yourself






48. A running inventory that automatically updates itself






49. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






50. A specific share or slot of a certain market