Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Following a worker to learn about his or her job






2. A market share based on each business receiving an equal share of the market






3. The market share that a business actually receives






4. Guests who cancel on the day of arrival






5. ADR x Occupancy=Rev Par






6. Used at zoos - keeps special needs of one time visitors and includes local specialties






7. The full rate - without discounts - that one quotes as a room charge.






8. Represents the leisure travelers and tourists






9. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






10. Bechamel - espagnole - hollandaise - tomato - veloute






11. Ecotourism combined with practical matter for policy makers






12. The number of seats filled on a flight






13. They would rather try the hotel desk than busier retail outlets.






14. A running inventory that automatically updates itself






15. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






16. Prepare a marketing plan for yourself






17. A specific share or slot of a certain market






18. Also known as the due back - difference returnable - U-owe-me's or the exchange






19. Off-the-street






20. A financial plan detailing expected sales volume and sales revenue for a specified period of time






21. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






22. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






23. Requires equal dollar amounts of charge and credits






24. Preferred by most employees. From 7:30 am to 3:30 pm






25. (cost of drinks/sales of drinks)x100






26. Some guests with reservations never arrive at the hotel.






27. Standard rate for everyone at a hotel






28. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






29. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






30. 10-30% off the rack rate






31. All Suite hotels






32. No reservation






33. Courts consider reservations to be legal contracts






34. The individual who verifies and balances guests' accounts






35. Every connecting room adjoins - but not every adjoining room connects






36. Protects both the guest and employee






37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






38. Lowest possible rate - many restrictions






39. Travel for recreation or the promotion and arrangement of such travel






40. Diamond Ratings






41. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






42. Revenue earned per available room






43. A system that tracks guest room phone charges






44. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






45. Elaborate or artful cuisine - contemporary cuisine






46. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






47. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






48. Registered But Not Assigned






49. Is mostly related to location and size of the facility






50. Represents the business travelers






//