Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests who leave earlier than expected






2. Rooms available for occupancy may be closed the next day






3. A system that tracks guest room phone charges






4. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






5. The average amount each group spends






6. Travel for recreation or the promotion and arrangement of such travel






7. Travel for family and friends - to see new areas






8. Guests who cancel on the day of arrival






9. 'of the day'-chefs specials






10. The number of seats filled on a flight






11. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






12. The airlines






13. Small ones are not even billed; they are erased with an allowance.






14. Traveling cross country or abroad for purposes of volunteer work






15. Specific cultural evens and festivals






16. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






17. From the hours of 3:30 pm to 11:30 pm






18. Bechamel - espagnole - hollandaise - tomato - veloute






19. Key to indicating a hotels performance - dollar sales/number of rooms rented






20. Diamond Ratings






21. American Society of Association Executives






22. Is mostly related to location and size of the facility






23. Include room and all three meals. Used in Europe






24. Walk-In






25. Ecotourism combined with practical matter for policy makers






26. Tourism with a consience






27. A paste for thickening sauces - made from equal parts of fat and flour






28. All Suite hotels






29. They would rather try the hotel desk than busier retail outlets.






30. Courts consider reservations to be legal contracts






31. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






32. Represents the business travelers






33. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






34. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






35. Revenue earned per available room






36. ADR x Occupancy=Rev Par






37. Getting the room at a certain percentage off






38. Protects both the guest and employee






39. A specific share or slot of a certain market






40. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






41. Key operating figure in menu engineering - determined by subtracting food cost from selling price






42. Some guests with reservations never arrive at the hotel.






43. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






44. No reservation






45. Travel for business purposes






46. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






47. (labor costs/net sales)x100






48. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






49. Following a worker to learn about his or her job






50. Registered But Not Assigned