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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Who did we steal Yield Management from?
weighted average
leisure travel
Master Accounts
2. A paste for thickening sauces - made from equal parts of fat and flour
volunteer tourism
Overstays
roux
labor cost percentage
3. From the hours of 11:30 pm to 7:30 am
contribution margin
Out of Order Rooms (OOO)
Graveyard Shift
labor cost percentage
4. A running inventory that automatically updates itself
Due Bank
pour/cost percentage
fair market share
perpetual inventory
5. Walk-In
Master Accounts
Rate Cutting
WI
pour/cost percentage
6. Courts consider reservations to be legal contracts
Courts and Reservations
Building Cost Room Rate Formula
haute cuisine
Registration Card
7. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
corporate rate
Overstays
food cost percentage
Swing Shift
8. The average amount each group spends
niche
American Plan
average guest check
Who did we steal Yield Management from?
9. Lower than corporate rate - used when booking association business
Travel Agencies
What does RNA stand for?
association rate
sales budget
10. Small ones are not even billed; they are erased with an allowance.
Late Charges
volunteer tourism
Elastic Market
sous chef
11. Diamond Ratings
load factor
AAA
Rate Cutting
No-shows
12. Every connecting room adjoins - but not every adjoining room connects
What does RNA stand for?
Adjoining and Connecting Rooms
leisure travel
Number of Folios
13. ADR x Occupancy=Rev Par
REV PAR equation
OS
Late Charges
Building Cost Room Rate Formula
14. Off-the-street
City Ledger
night auditor
OS
Late Charges
15. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Understay
weighted average
OS
Job shadowing
16. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
pour/cost percentage
Number of Folios
American Plan
17. Protects both the guest and employee
cultural tourism
Americans with Disabilities Act (ADA)
Early Arrivals
du jour menu
18. Employees who train employees
Early Arrivals
Designated trainers
Catastrophe Plans
City Ledger
19. The market share that a business actually receives
AAA
actual market share
hub-and-spoke system
Job shadowing
20. Specific cultural evens and festivals
Rack Rate
cultural tourism
association rate
Guest History Database
21. The number of seats filled on a flight
multiplier effect
RevPar
load factor
City Ledger
22. The full rate - without discounts - that one quotes as a room charge.
night auditor
Rack Rate
cultural tourism
Merchant Discount Fees
23. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Rate Cutting
sales budget
contribution margin
Travel Agencies
24. Travel for recreation or the promotion and arrangement of such travel
tourism
food cost percentage
corporate rate
Pick Up Equation
25. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
A good way to pursue a position in the hospitality industry
European Plan
City Ledger
NR
26. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
rack rate
Compensation in the hospitality industry
food cost percentage
catchment area
27. Guest who stay past their scheduled departure time
Overstays
AARP Rate
Extend Stay Hotels are also known as what?
du jour menu
28. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Who did we steal Yield Management from?
multiplier effect
Compensation in the hospitality industry
roux
29. Is mostly related to location and size of the facility
Late Charges
Who did we steal Yield Management from?
actual market share
Compensation in the hospitality industry
30. A system that tracks guest room phone charges
sales budget
Call Accounting System
Guest History Database
fair market share
31. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
haute cuisine
Rack Rate
Americans with Disabilities Act (ADA)
32. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Average Daily Rate
Franchising
Day Shift
Travel Agencies
33. Standard rate for everyone at a hotel
Day Shift
cultural tourism
rack rate
Dual Accounting
34. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
A good way to pursue a position in the hospitality industry
Out of Inventory Rooms (OOI)
ecotourism
room divisions
35. American Society of Association Executives
Catastrophe Plans
Dual Accounting
ASAE
Discounting
36. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
AAA
Out of Order Rooms (OOO)
business travel
labor cost percentage
37. The individual who verifies and balances guests' accounts
night auditor
actual market share
AARP Rate
RevPar
38. The airlines
weighted average
Number of Folios
Who did we steal Yield Management from?
niche
39. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Dual Accounting
AARP Rate
What does RNA stand for?
40. Represents the leisure travelers and tourists
Elastic Market
daily report
Catastrophe Plans
Rack Rate
41. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
fair market share
tourism
European Plan
Out of Inventory Rooms (OOI)
42. A plan to maximize guest and property safety in the event of a disaster
Adjoining and Connecting Rooms
actual market share
Counterfeit Money
Catastrophe Plans
43. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
labor cost percentage
Extend Stay Hotels are also known as what?
Building Cost Room Rate Formula
labor cost percentage
44. Guests who leave earlier than expected
Understay
sous chef
Designated trainers
No-shows
45. Hotels have love-hate relationship
daily report
A good way to pursue a position in the hospitality industry
REV PAR equation
Travel Agencies
46. All Suite hotels
Courts and Reservations
Counterfeit Money
niche
Extend Stay Hotels are also known as what?
47. (labor costs/net sales)x100
daily report
labor cost percentage
Average Daily Rate
catchment area
48. Prepare a marketing plan for yourself
City Ledger
mother sauces
roux
A good way to pursue a position in the hospitality industry
49. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
ecotourism
weighted average
night auditor
50. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
catchment area
Early Arrivals
room divisions
sustainable tourism
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