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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
WI
Rate Cutting
European Plan
corporate rate
2. Bechamel - espagnole - hollandaise - tomato - veloute
room divisions
European Plan
mother sauces
haute cuisine
3. Specific cultural evens and festivals
labor cost percentage
Adjusted Room Count
cultural tourism
Job shadowing
4. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
association rate
Adjusted Room Count
weighted average
5. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
corporate rate
Mobil
No-shows
6. Guest who stay past their scheduled departure time
contribution margin
Overstays
AAA
Discounting
7. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
volunteer tourism
room divisions
Job shadowing
8. Star System
AAA
Mobil
perpetual inventory
Guest History Database
9. Key to indicating a hotels performance - dollar sales/number of rooms rented
Day Shift
sales budget
Average Daily Rate
room divisions
10. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
pour/cost percentage
catchment area
Courts and Reservations
11. Preferred by most employees. From 7:30 am to 3:30 pm
sales budget
tourism
Day Shift
nouvelle cuisine
12. Include room and all three meals. Used in Europe
Who did we steal Yield Management from?
Due Bank
Amenity Creep
American Plan
13. A system that tracks guest room phone charges
Overstays
Call Accounting System
Inelastic Market
roux
14. Travel for business purposes
Early Arrivals
business travel
Pick Up Equation
AAA
15. American Society of Association Executives
association rate
ASAE
No-shows
Out of Order Rooms (OOO)
16. Some guests with reservations never arrive at the hotel.
No-shows
Early Arrivals
Extend Stay Hotels are also known as what?
Amenity Creep
17. Used at zoos - keeps special needs of one time visitors and includes local specialties
NR
rack rate
business travel
tourist menu
18. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Designated trainers
contribution margin
pour/cost percentage
Swing Shift
19. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Master Accounts
labor cost percentage
Travel Agencies
weighted average
20. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Who did we steal Yield Management from?
Out of Inventory Rooms (OOI)
fair market share
niche
21. Represents the leisure travelers and tourists
weighted average
Elastic Market
sustainable tourism
Amenity Creep
22. From the hours of 3:30 pm to 11:30 pm
Swing Shift
association rate
daily report
Elastic Market
23. Registered But Not Assigned
pour/cost percentage
tourist menu
fair market share
What does RNA stand for?
24. Possible to exceed 100% occupancy
Courts and Reservations
Counterfeit Money
Day Rate Rooms
Call Accounting System
25. All Suite hotels
Extend Stay Hotels are also known as what?
Pick Up Equation
haute cuisine
Out of Order Rooms (OOO)
26. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Day Rate Rooms
sales budget
fair market share
27. Guests who leave earlier than expected
Understay
Registration Card
roux
Guest History Database
28. 10-30% off the rack rate
rack rate
Rack Rate
tourism
corporate rate
29. Small ones are not even billed; they are erased with an allowance.
niche
Catastrophe Plans
hub-and-spoke system
Late Charges
30. Travel for family and friends - to see new areas
room divisions
Registration Card
leisure travel
Who did we steal Yield Management from?
31. A report prepared each day to provide essential performance information for a particular property to its management
night auditor
Designated trainers
daily report
Rack Rate
32. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Mobil
Amenity Creep
niche
Merchant Discount Fees
33. No reservation
Discounting
guest accounting module
NR
Understay
34. The number of seats filled on a flight
Average Daily Rate
load factor
Franchising
actual market share
35. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Amenity Creep
sales budget
Extend Stay Hotels are also known as what?
City Ledger
36. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
A good way to pursue a position in the hospitality industry
Out of Order Rooms (OOO)
Number of Folios
37. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Adjoining and Connecting Rooms
guest accounting module
tourism
volunteer tourism
38. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
WI
food cost percentage
Call Accounting System
pour/cost percentage
39. Is mostly related to location and size of the facility
room divisions
corporate rate
Compensation in the hospitality industry
tourism
40. A plan to maximize guest and property safety in the event of a disaster
Compensation in the hospitality industry
Pick Up Equation
sous chef
Catastrophe Plans
41. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Swing Shift
Mobil
volunteer tourism
catchment area
42. Diamond Ratings
AAA
Extend Stay Hotels are also known as what?
Registration Card
multiplier effect
43. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
WI
Catastrophe Plans
sustainable tourism
44. A running inventory that automatically updates itself
Out of Order Rooms (OOO)
perpetual inventory
Extend Stay Hotels are also known as what?
REV PAR equation
45. Getting the room at a certain percentage off
multiplier effect
Discounting
Amenity Creep
Overstays
46. Employees who train employees
Day Rate Rooms
Counterfeit Money
RevPar
Designated trainers
47. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
haute cuisine
Discounting
Out of Order Rooms (OOO)
48. Ecotourism combined with practical matter for policy makers
AAA
Mobil
sustainable tourism
Adjoining and Connecting Rooms
49. The airlines
Who did we steal Yield Management from?
tourism
roux
Out of Order Rooms (OOO)
50. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Counterfeit Money
daily report
actual market share
Guest History Database