Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (labor costs/net sales)x100






2. A specific share or slot of a certain market






3. Guest who stay past their scheduled departure time






4. Include room and all three meals. Used in Europe






5. Generally repairable within a short amount of time - has a minor problem.






6. Some guests with reservations never arrive at the hotel.






7. Also known as the due back - difference returnable - U-owe-me's or the exchange






8. (cost of drinks/sales of drinks)x100






9. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






10. Is mostly related to location and size of the facility






11. A plan to maximize guest and property safety in the event of a disaster






12. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






13. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






14. Elaborate or artful cuisine - contemporary cuisine






15. Ecotourism combined with practical matter for policy makers






16. Preferred by most employees. From 7:30 am to 3:30 pm






17. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






18. No reservation






19. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






20. They would rather try the hotel desk than busier retail outlets.






21. From the hours of 3:30 pm to 11:30 pm






22. Walk-In






23. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






24. Registered But Not Assigned






25. Guests who cancel on the day of arrival






26. Travel for recreation or the promotion and arrangement of such travel






27. The airlines






28. Tourism with a consience






29. Used at zoos - keeps special needs of one time visitors and includes local specialties






30. American Society of Association Executives






31. Represents the leisure travelers and tourists






32. A paste for thickening sauces - made from equal parts of fat and flour






33. A running inventory that automatically updates itself






34. Enables passengers to travel from one smaller city to another smaller city






35. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






36. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






37. Specific cultural evens and festivals






38. Key to indicating a hotels performance - dollar sales/number of rooms rented






39. Employees who train employees






40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






41. The market share that a business actually receives






42. Diamond Ratings






43. A financial plan detailing expected sales volume and sales revenue for a specified period of time






44. Represents the business travelers






45. A market share based on each business receiving an equal share of the market






46. A system that tracks guest room phone charges






47. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






48. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






49. From the hours of 11:30 pm to 7:30 am






50. Requires equal dollar amounts of charge and credits