Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for family and friends - to see new areas






2. A plan to maximize guest and property safety in the event of a disaster






3. ADR x Occupancy=Rev Par






4. (cost of drinks/sales of drinks)x100






5. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






6. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






7. Rooms available for occupancy may be closed the next day






8. The market share that a business actually receives






9. Off-the-street






10. The airlines






11. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






12. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






13. Lower than corporate rate - used when booking association business






14. Getting the room at a certain percentage off






15. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






16. Generally repairable within a short amount of time - has a minor problem.






17. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






18. Also known as the due back - difference returnable - U-owe-me's or the exchange






19. The number of seats filled on a flight






20. A running inventory that automatically updates itself






21. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






22. Travel for recreation or the promotion and arrangement of such travel






23. Guest who stay past their scheduled departure time






24. (labor costs/net sales)x100






25. Represents the leisure travelers and tourists






26. Some guests with reservations never arrive at the hotel.






27. Is mostly related to location and size of the facility






28. Bechamel - espagnole - hollandaise - tomato - veloute






29. Preferred by most employees. From 7:30 am to 3:30 pm






30. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






31. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






32. Tourism with a consience






33. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






34. A market share based on each business receiving an equal share of the market






35. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






36. From the hours of 3:30 pm to 11:30 pm






37. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






38. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






39. Key operating figure in menu engineering - determined by subtracting food cost from selling price






40. Walk-In






41. Key to indicating a hotels performance - dollar sales/number of rooms rented






42. Diamond Ratings






43. Traveling cross country or abroad for purposes of volunteer work






44. Every connecting room adjoins - but not every adjoining room connects






45. All Suite hotels






46. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






47. They would rather try the hotel desk than busier retail outlets.






48. A financial plan detailing expected sales volume and sales revenue for a specified period of time






49. Small ones are not even billed; they are erased with an allowance.






50. Star System