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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
actual market share
Courts and Reservations
Registration Card
2. Travel for business purposes
volunteer tourism
leisure travel
food cost percentage
business travel
3. Possible to exceed 100% occupancy
multiplier effect
hub-and-spoke system
Day Rate Rooms
ecotourism
4. The number of seats filled on a flight
labor cost percentage
Call Accounting System
load factor
multiplier effect
5. Traveling cross country or abroad for purposes of volunteer work
Guest History Database
actual market share
volunteer tourism
Discounting
6. Include room and all three meals. Used in Europe
Cancellations
Inelastic Market
Extend Stay Hotels are also known as what?
American Plan
7. Ecotourism combined with practical matter for policy makers
Designated trainers
AAA
Extend Stay Hotels are also known as what?
sustainable tourism
8. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Graveyard Shift
room divisions
Out of Order Rooms (OOO)
Understay
9. Bechamel - espagnole - hollandaise - tomato - veloute
Pick Up Equation
Graveyard Shift
mother sauces
Master Accounts
10. Hotels have love-hate relationship
Travel Agencies
Adjoining and Connecting Rooms
Rate Cutting
catchment area
11. Prepare a marketing plan for yourself
Franchising
No-shows
tourism
A good way to pursue a position in the hospitality industry
12. Every connecting room adjoins - but not every adjoining room connects
multiplier effect
business travel
Discounting
Adjoining and Connecting Rooms
13. Tourism with a consience
Discounting
Designated trainers
Call Accounting System
ecotourism
14. Represents the leisure travelers and tourists
Discounting
Elastic Market
business travel
ecotourism
15. Following a worker to learn about his or her job
Out of Order Rooms (OOO)
Job shadowing
nouvelle cuisine
cultural tourism
16. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
ecotourism
Extend Stay Hotels are also known as what?
Cancellations
Pick Up Equation
17. Getting the room at a certain percentage off
Building Cost Room Rate Formula
Discounting
Rack Rate
tourist menu
18. Registered But Not Assigned
Franchising
sustainable tourism
What does RNA stand for?
NR
19. 'of the day'-chefs specials
cultural tourism
du jour menu
Cancellations
perpetual inventory
20. (cost of drinks/sales of drinks)x100
pour/cost percentage
Building Cost Room Rate Formula
perpetual inventory
association rate
21. Rooms available for occupancy may be closed the next day
fair market share
contribution margin
Adjusted Room Count
Master Accounts
22. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Graveyard Shift
Who did we steal Yield Management from?
Guest History Database
23. Lowest possible rate - many restrictions
Building Cost Room Rate Formula
night auditor
AARP Rate
Mobil
24. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
sales budget
A good way to pursue a position in the hospitality industry
Travel Agencies
25. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Job shadowing
roux
Catastrophe Plans
26. The average amount each group spends
average guest check
WI
corporate rate
guest accounting module
27. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
tourism
Late Charges
REV PAR equation
28. Travel for family and friends - to see new areas
Building Cost Room Rate Formula
Adjoining and Connecting Rooms
Out of Order Rooms (OOO)
leisure travel
29. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Catastrophe Plans
Inelastic Market
Compensation in the hospitality industry
nouvelle cuisine
30. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
ecotourism
Call Accounting System
tourism
31. A report prepared each day to provide essential performance information for a particular property to its management
daily report
nouvelle cuisine
Who did we steal Yield Management from?
Adjusted Room Count
32. Protects both the guest and employee
Building Cost Room Rate Formula
Designated trainers
cultural tourism
Americans with Disabilities Act (ADA)
33. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
cultural tourism
Amenity Creep
actual market share
Early Arrivals
34. Employees who train employees
Designated trainers
City Ledger
Extend Stay Hotels are also known as what?
tourism
35. Lower than corporate rate - used when booking association business
cultural tourism
association rate
Graveyard Shift
rack rate
36. Represents the business travelers
A good way to pursue a position in the hospitality industry
Franchising
labor cost percentage
Inelastic Market
37. Small ones are not even billed; they are erased with an allowance.
Building Cost Room Rate Formula
Late Charges
multiplier effect
Out of Order Rooms (OOO)
38. Requires equal dollar amounts of charge and credits
Rack Rate
Designated trainers
Average Daily Rate
Dual Accounting
39. A running inventory that automatically updates itself
perpetual inventory
rack rate
sales budget
Adjoining and Connecting Rooms
40. From the hours of 3:30 pm to 11:30 pm
Merchant Discount Fees
Adjoining and Connecting Rooms
Swing Shift
pour/cost percentage
41. All Suite hotels
Mobil
Extend Stay Hotels are also known as what?
RevPar
Counterfeit Money
42. Walk-In
WI
catchment area
volunteer tourism
fair market share
43. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
Pick Up Equation
AARP Rate
AAA
44. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
sales budget
room divisions
Elastic Market
45. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Swing Shift
Merchant Discount Fees
European Plan
actual market share
46. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Average Daily Rate
OS
guest accounting module
47. From the hours of 11:30 pm to 7:30 am
Adjoining and Connecting Rooms
Amenity Creep
Graveyard Shift
Rate Cutting
48. Travel for recreation or the promotion and arrangement of such travel
daily report
multiplier effect
Extend Stay Hotels are also known as what?
tourism
49. Some guests with reservations never arrive at the hotel.
food cost percentage
WI
corporate rate
No-shows
50. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Americans with Disabilities Act (ADA)
Travel Agencies
actual market share