Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






2. Guests who cancel on the day of arrival






3. Enables passengers to travel from one smaller city to another smaller city






4. (cost of drinks/sales of drinks)x100






5. Lower than corporate rate - used when booking association business






6. Traveling cross country or abroad for purposes of volunteer work






7. Requires equal dollar amounts of charge and credits






8. Used at zoos - keeps special needs of one time visitors and includes local specialties






9. Lowest possible rate - many restrictions






10. From the hours of 3:30 pm to 11:30 pm






11. The average amount each group spends






12. Elaborate or artful cuisine - contemporary cuisine






13. Registered But Not Assigned






14. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






15. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






16. Ecotourism combined with practical matter for policy makers






17. A specific share or slot of a certain market






18. Hotels have love-hate relationship






19. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






20. The market share that a business actually receives






21. Standard rate for everyone at a hotel






22. Guests who leave earlier than expected






23. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






24. A market share based on each business receiving an equal share of the market






25. American Society of Association Executives






26. Walk-In






27. Rooms available for occupancy may be closed the next day






28. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






29. A paste for thickening sauces - made from equal parts of fat and flour






30. A report prepared each day to provide essential performance information for a particular property to its management






31. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






32. Is mostly related to location and size of the facility






33. All Suite hotels






34. A system that tracks guest room phone charges






35. Represents the leisure travelers and tourists






36. Include room and all three meals. Used in Europe






37. Specific cultural evens and festivals






38. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






39. From the hours of 11:30 pm to 7:30 am






40. (labor costs/net sales)x100






41. A plan to maximize guest and property safety in the event of a disaster






42. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






43. Guest who stay past their scheduled departure time






44. Key to indicating a hotels performance - dollar sales/number of rooms rented






45. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






46. Employees who train employees






47. Some guests with reservations never arrive at the hotel.






48. Every connecting room adjoins - but not every adjoining room connects






49. Protects both the guest and employee






50. Getting the room at a certain percentage off