SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Who did we steal Yield Management from?
Pick Up Equation
cultural tourism
ecotourism
2. A market share based on each business receiving an equal share of the market
fair market share
sales budget
rack rate
Who did we steal Yield Management from?
3. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Merchant Discount Fees
actual market share
sales budget
Adjusted Room Count
4. No reservation
niche
tourism
NR
corporate rate
5. Represents the leisure travelers and tourists
Rate Cutting
Job shadowing
leisure travel
Elastic Market
6. Revenue earned per available room
Mobil
Job shadowing
load factor
RevPar
7. Courts consider reservations to be legal contracts
What does RNA stand for?
WI
du jour menu
Courts and Reservations
8. All Suite hotels
sales budget
Extend Stay Hotels are also known as what?
Swing Shift
labor cost percentage
9. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Elastic Market
actual market share
sales budget
10. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
rack rate
NR
Counterfeit Money
11. Guests who leave earlier than expected
Understay
Cancellations
roux
sous chef
12. (cost of drinks/sales of drinks)x100
pour/cost percentage
rack rate
Amenity Creep
NR
13. Travel for business purposes
Job shadowing
catchment area
business travel
Swing Shift
14. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
ASAE
Understay
AARP Rate
multiplier effect
15. The average amount each group spends
average guest check
room divisions
rack rate
association rate
16. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
OS
City Ledger
Average Daily Rate
business travel
17. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
ecotourism
Elastic Market
nouvelle cuisine
18. Some guests with reservations never arrive at the hotel.
Registration Card
No-shows
business travel
cultural tourism
19. Small ones are not even billed; they are erased with an allowance.
Late Charges
Day Shift
ecotourism
labor cost percentage
20. Key operating figure in menu engineering - determined by subtracting food cost from selling price
roux
corporate rate
Catastrophe Plans
contribution margin
21. 'of the day'-chefs specials
corporate rate
Call Accounting System
weighted average
du jour menu
22. From the hours of 3:30 pm to 11:30 pm
pour/cost percentage
Swing Shift
Job shadowing
volunteer tourism
23. A paste for thickening sauces - made from equal parts of fat and flour
volunteer tourism
Amenity Creep
roux
catchment area
24. (labor costs/net sales)x100
Compensation in the hospitality industry
labor cost percentage
Graveyard Shift
Understay
25. Represents the business travelers
Inelastic Market
leisure travel
haute cuisine
Cancellations
26. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
rack rate
multiplier effect
actual market share
27. 10-30% off the rack rate
Who did we steal Yield Management from?
Dual Accounting
corporate rate
Americans with Disabilities Act (ADA)
28. A system that tracks guest room phone charges
mother sauces
Graveyard Shift
Elastic Market
Call Accounting System
29. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Travel Agencies
AAA
Counterfeit Money
30. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
tourist menu
load factor
food cost percentage
Mobil
31. Diamond Ratings
Day Rate Rooms
Adjoining and Connecting Rooms
RevPar
AAA
32. Hotels have love-hate relationship
Travel Agencies
catchment area
Guest History Database
actual market share
33. Lowest possible rate - many restrictions
average guest check
volunteer tourism
AARP Rate
Discounting
34. Every connecting room adjoins - but not every adjoining room connects
Inelastic Market
sustainable tourism
A good way to pursue a position in the hospitality industry
Adjoining and Connecting Rooms
35. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
AAA
perpetual inventory
Travel Agencies
36. From the hours of 11:30 pm to 7:30 am
Day Rate Rooms
Catastrophe Plans
Day Shift
Graveyard Shift
37. The airlines
Who did we steal Yield Management from?
RevPar
Franchising
weighted average
38. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
REV PAR equation
Amenity Creep
du jour menu
weighted average
39. Key to indicating a hotels performance - dollar sales/number of rooms rented
Courts and Reservations
corporate rate
Out of Order Rooms (OOO)
Average Daily Rate
40. The full rate - without discounts - that one quotes as a room charge.
weighted average
corporate rate
Rack Rate
Rate Cutting
41. Guests who cancel on the day of arrival
Rack Rate
Cancellations
Due Bank
City Ledger
42. A specific share or slot of a certain market
niche
AARP Rate
RevPar
Pick Up Equation
43. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
labor cost percentage
Americans with Disabilities Act (ADA)
American Plan
room divisions
44. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Americans with Disabilities Act (ADA)
American Plan
sustainable tourism
45. Include room and all three meals. Used in Europe
Elastic Market
American Plan
Designated trainers
Amenity Creep
46. Guest who stay past their scheduled departure time
Travel Agencies
Understay
Overstays
cultural tourism
47. Rooms available for occupancy may be closed the next day
WI
fair market share
Adjusted Room Count
Discounting
48. The market share that a business actually receives
business travel
Master Accounts
cultural tourism
actual market share
49. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Number of Folios
Franchising
Day Rate Rooms
Adjoining and Connecting Rooms
50. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
labor cost percentage
sustainable tourism
European Plan
Call Accounting System