Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






2. American Society of Association Executives






3. Travel for business purposes






4. Used at zoos - keeps special needs of one time visitors and includes local specialties






5. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






6. A specific share or slot of a certain market






7. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






8. A cook who supervises food production and who reports to the executive chef; second in command






9. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






10. Employees who train employees






11. Registered But Not Assigned






12. Generally repairable within a short amount of time - has a minor problem.






13. Off-the-street






14. Small ones are not even billed; they are erased with an allowance.






15. Represents the business travelers






16. Walk-In






17. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






18. Prepare a marketing plan for yourself






19. The number of seats filled on a flight






20. Following a worker to learn about his or her job






21. Tourism with a consience






22. Standard rate for everyone at a hotel






23. Ecotourism combined with practical matter for policy makers






24. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






25. Lower than corporate rate - used when booking association business






26. All Suite hotels






27. Requires equal dollar amounts of charge and credits






28. Include room and all three meals. Used in Europe






29. Lowest possible rate - many restrictions






30. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






31. The individual who verifies and balances guests' accounts






32. They would rather try the hotel desk than busier retail outlets.






33. Key to indicating a hotels performance - dollar sales/number of rooms rented






34. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






35. 'of the day'-chefs specials






36. Some guests with reservations never arrive at the hotel.






37. A plan to maximize guest and property safety in the event of a disaster






38. Getting the room at a certain percentage off






39. Hotels have love-hate relationship






40. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






41. Rooms available for occupancy may be closed the next day






42. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






43. Travel for recreation or the promotion and arrangement of such travel






44. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






45. From the hours of 11:30 pm to 7:30 am






46. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






47. A system that tracks guest room phone charges






48. Also known as the due back - difference returnable - U-owe-me's or the exchange






49. Enables passengers to travel from one smaller city to another smaller city






50. ADR x Occupancy=Rev Par