Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






2. Ecotourism combined with practical matter for policy makers






3. Standard rate for everyone at a hotel






4. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






5. Walk-In






6. Elaborate or artful cuisine - contemporary cuisine






7. Traveling cross country or abroad for purposes of volunteer work






8. Preferred by most employees. From 7:30 am to 3:30 pm






9. 'of the day'-chefs specials






10. From the hours of 3:30 pm to 11:30 pm






11. American Society of Association Executives






12. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






13. Guests who cancel on the day of arrival






14. Star System






15. Rooms available for occupancy may be closed the next day






16. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






17. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






18. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






19. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






20. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






21. Guests who leave earlier than expected






22. Represents the leisure travelers and tourists






23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






24. Used at zoos - keeps special needs of one time visitors and includes local specialties






25. Hotels have love-hate relationship






26. Employees who train employees






27. Getting the room at a certain percentage off






28. Also known as the due back - difference returnable - U-owe-me's or the exchange






29. A plan to maximize guest and property safety in the event of a disaster






30. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






31. Bechamel - espagnole - hollandaise - tomato - veloute






32. (cost of drinks/sales of drinks)x100






33. 10-30% off the rack rate






34. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






35. The number of seats filled on a flight






36. The individual who verifies and balances guests' accounts






37. Lowest possible rate - many restrictions






38. A running inventory that automatically updates itself






39. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






40. A specific share or slot of a certain market






41. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






42. From the hours of 11:30 pm to 7:30 am






43. The full rate - without discounts - that one quotes as a room charge.






44. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






45. Enables passengers to travel from one smaller city to another smaller city






46. Specific cultural evens and festivals






47. Courts consider reservations to be legal contracts






48. Key to indicating a hotels performance - dollar sales/number of rooms rented






49. Requires equal dollar amounts of charge and credits






50. Diamond Ratings