Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Possible to exceed 100% occupancy






2. Lowest possible rate - many restrictions






3. Specific cultural evens and festivals






4. Represents the leisure travelers and tourists






5. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






6. From the hours of 11:30 pm to 7:30 am






7. 10-30% off the rack rate






8. Small ones are not even billed; they are erased with an allowance.






9. Represents the business travelers






10. Courts consider reservations to be legal contracts






11. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






12. Rooms available for occupancy may be closed the next day






13. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






14. A system that tracks guest room phone charges






15. Bechamel - espagnole - hollandaise - tomato - veloute






16. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






17. Revenue earned per available room






18. Protects both the guest and employee






19. The airlines






20. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






21. Traveling cross country or abroad for purposes of volunteer work






22. Is mostly related to location and size of the facility






23. Hotels have love-hate relationship






24. A plan to maximize guest and property safety in the event of a disaster






25. Getting the room at a certain percentage off






26. ADR x Occupancy=Rev Par






27. Used at zoos - keeps special needs of one time visitors and includes local specialties






28. The average amount each group spends






29. A report prepared each day to provide essential performance information for a particular property to its management






30. All Suite hotels






31. A specific share or slot of a certain market






32. Ecotourism combined with practical matter for policy makers






33. (cost of drinks/sales of drinks)x100






34. Travel for business purposes






35. Tourism with a consience






36. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






37. Employees who train employees






38. Off-the-street






39. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






40. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






41. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






42. Enables passengers to travel from one smaller city to another smaller city






43. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






44. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






45. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






46. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






47. 'of the day'-chefs specials






48. Guests who leave earlier than expected






49. Lower than corporate rate - used when booking association business






50. Prepare a marketing plan for yourself