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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Society of Association Executives
Due Bank
cultural tourism
Discounting
ASAE
2. 'of the day'-chefs specials
Master Accounts
weighted average
ASAE
du jour menu
3. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
hub-and-spoke system
Out of Order Rooms (OOO)
volunteer tourism
weighted average
4. Travel for recreation or the promotion and arrangement of such travel
What does RNA stand for?
Cancellations
tourism
association rate
5. Preferred by most employees. From 7:30 am to 3:30 pm
Merchant Discount Fees
Day Shift
ASAE
Out of Inventory Rooms (OOI)
6. Represents the leisure travelers and tourists
Dual Accounting
ecotourism
Elastic Market
Extend Stay Hotels are also known as what?
7. Used at zoos - keeps special needs of one time visitors and includes local specialties
Late Charges
tourist menu
Due Bank
WI
8. Diamond Ratings
Merchant Discount Fees
REV PAR equation
American Plan
AAA
9. Possible to exceed 100% occupancy
food cost percentage
Extend Stay Hotels are also known as what?
What does RNA stand for?
Day Rate Rooms
10. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Counterfeit Money
du jour menu
perpetual inventory
11. A running inventory that automatically updates itself
No-shows
perpetual inventory
Mobil
European Plan
12. Is mostly related to location and size of the facility
Compensation in the hospitality industry
contribution margin
Rack Rate
du jour menu
13. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
Guest History Database
Compensation in the hospitality industry
Swing Shift
14. Include room and all three meals. Used in Europe
American Plan
Who did we steal Yield Management from?
Mobil
labor cost percentage
15. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
Americans with Disabilities Act (ADA)
Call Accounting System
Travel Agencies
16. Guests who leave earlier than expected
Understay
night auditor
Guest History Database
roux
17. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
fair market share
Swing Shift
Number of Folios
18. Registered But Not Assigned
What does RNA stand for?
Franchising
actual market share
Understay
19. A system that tracks guest room phone charges
AARP Rate
Extend Stay Hotels are also known as what?
Call Accounting System
niche
20. Key to indicating a hotels performance - dollar sales/number of rooms rented
niche
daily report
Dual Accounting
Average Daily Rate
21. (cost of drinks/sales of drinks)x100
pour/cost percentage
A good way to pursue a position in the hospitality industry
niche
Pick Up Equation
22. Traveling cross country or abroad for purposes of volunteer work
Building Cost Room Rate Formula
guest accounting module
food cost percentage
volunteer tourism
23. Star System
Call Accounting System
room divisions
Mobil
Amenity Creep
24. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
Number of Folios
multiplier effect
cultural tourism
25. The market share that a business actually receives
European Plan
Mobil
actual market share
multiplier effect
26. Some guests with reservations never arrive at the hotel.
guest accounting module
hub-and-spoke system
Rate Cutting
No-shows
27. Travel for business purposes
Overstays
Mobil
business travel
Cancellations
28. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
rack rate
Number of Folios
guest accounting module
Average Daily Rate
29. (labor costs/net sales)x100
corporate rate
OS
labor cost percentage
Day Shift
30. Specific cultural evens and festivals
cultural tourism
Registration Card
AARP Rate
rack rate
31. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Day Rate Rooms
tourism
room divisions
32. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
labor cost percentage
weighted average
Dual Accounting
33. Courts consider reservations to be legal contracts
American Plan
Pick Up Equation
Courts and Reservations
average guest check
34. The full rate - without discounts - that one quotes as a room charge.
Average Daily Rate
Understay
multiplier effect
Rack Rate
35. They would rather try the hotel desk than busier retail outlets.
Registration Card
European Plan
Guest History Database
Counterfeit Money
36. Lowest possible rate - many restrictions
Dual Accounting
mother sauces
AARP Rate
labor cost percentage
37. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Rate Cutting
Dual Accounting
room divisions
contribution margin
38. Small ones are not even billed; they are erased with an allowance.
A good way to pursue a position in the hospitality industry
OS
mother sauces
Late Charges
39. Standard rate for everyone at a hotel
rack rate
cultural tourism
Dual Accounting
Franchising
40. Also known as the due back - difference returnable - U-owe-me's or the exchange
Overstays
food cost percentage
Due Bank
WI
41. Bechamel - espagnole - hollandaise - tomato - veloute
Overstays
mother sauces
A good way to pursue a position in the hospitality industry
tourism
42. From the hours of 3:30 pm to 11:30 pm
Swing Shift
Merchant Discount Fees
Catastrophe Plans
Out of Inventory Rooms (OOI)
43. A specific share or slot of a certain market
Rate Cutting
niche
American Plan
Who did we steal Yield Management from?
44. Protects both the guest and employee
Americans with Disabilities Act (ADA)
load factor
ASAE
No-shows
45. Off-the-street
load factor
Adjoining and Connecting Rooms
OS
mother sauces
46. Travel for family and friends - to see new areas
AARP Rate
labor cost percentage
catchment area
leisure travel
47. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
night auditor
Merchant Discount Fees
guest accounting module
room divisions
48. Key operating figure in menu engineering - determined by subtracting food cost from selling price
niche
corporate rate
Average Daily Rate
contribution margin
49. Employees who train employees
Counterfeit Money
OS
Designated trainers
Out of Order Rooms (OOO)
50. Enables passengers to travel from one smaller city to another smaller city
load factor
NR
hub-and-spoke system
RevPar