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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Revenue earned per available room
Merchant Discount Fees
catchment area
haute cuisine
RevPar
2. Specific cultural evens and festivals
Inelastic Market
Number of Folios
cultural tourism
Extend Stay Hotels are also known as what?
3. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
Day Rate Rooms
perpetual inventory
Late Charges
4. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
sous chef
Number of Folios
Catastrophe Plans
European Plan
5. Diamond Ratings
Adjoining and Connecting Rooms
Adjusted Room Count
AAA
Out of Order Rooms (OOO)
6. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Discounting
Travel Agencies
labor cost percentage
7. Requires equal dollar amounts of charge and credits
weighted average
Adjoining and Connecting Rooms
Rack Rate
Dual Accounting
8. Off-the-street
pour/cost percentage
Counterfeit Money
OS
weighted average
9. (cost of drinks/sales of drinks)x100
rack rate
pour/cost percentage
night auditor
Catastrophe Plans
10. Employees who train employees
Dual Accounting
business travel
Designated trainers
tourism
11. Some guests with reservations never arrive at the hotel.
Pick Up Equation
Understay
No-shows
labor cost percentage
12. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
corporate rate
perpetual inventory
tourism
13. Represents the business travelers
sales budget
Inelastic Market
catchment area
Rack Rate
14. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
load factor
Late Charges
Guest History Database
pour/cost percentage
15. Protects both the guest and employee
Travel Agencies
volunteer tourism
Compensation in the hospitality industry
Americans with Disabilities Act (ADA)
16. Getting the room at a certain percentage off
Day Rate Rooms
Discounting
actual market share
Counterfeit Money
17. A system that tracks guest room phone charges
Counterfeit Money
catchment area
Call Accounting System
RevPar
18. Travel for family and friends - to see new areas
Out of Order Rooms (OOO)
leisure travel
AARP Rate
Out of Inventory Rooms (OOI)
19. A cook who supervises food production and who reports to the executive chef; second in command
Early Arrivals
labor cost percentage
sous chef
tourist menu
20. The individual who verifies and balances guests' accounts
actual market share
night auditor
Americans with Disabilities Act (ADA)
room divisions
21. Is mostly related to location and size of the facility
Compensation in the hospitality industry
AARP Rate
actual market share
Due Bank
22. ADR x Occupancy=Rev Par
Due Bank
REV PAR equation
contribution margin
rack rate
23. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
fair market share
Who did we steal Yield Management from?
City Ledger
catchment area
24. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
ecotourism
Cancellations
niche
Master Accounts
25. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Catastrophe Plans
guest accounting module
Cancellations
Call Accounting System
26. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
hub-and-spoke system
Day Shift
actual market share
27. Generally repairable within a short amount of time - has a minor problem.
American Plan
Call Accounting System
load factor
Out of Order Rooms (OOO)
28. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
Compensation in the hospitality industry
Guest History Database
Designated trainers
29. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Average Daily Rate
labor cost percentage
daily report
NR
30. Following a worker to learn about his or her job
Number of Folios
Overstays
sales budget
Job shadowing
31. 10-30% off the rack rate
corporate rate
Number of Folios
leisure travel
hub-and-spoke system
32. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Americans with Disabilities Act (ADA)
OS
room divisions
roux
33. The full rate - without discounts - that one quotes as a room charge.
volunteer tourism
Rack Rate
corporate rate
sales budget
34. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
labor cost percentage
contribution margin
Travel Agencies
food cost percentage
35. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
sous chef
labor cost percentage
Merchant Discount Fees
NR
36. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Day Rate Rooms
Amenity Creep
Counterfeit Money
food cost percentage
37. A running inventory that automatically updates itself
Late Charges
Graveyard Shift
perpetual inventory
ecotourism
38. Represents the leisure travelers and tourists
Day Rate Rooms
rack rate
Franchising
Elastic Market
39. Preferred by most employees. From 7:30 am to 3:30 pm
Elastic Market
rack rate
Pick Up Equation
Day Shift
40. Tourism with a consience
Pick Up Equation
tourism
Guest History Database
ecotourism
41. All Suite hotels
Extend Stay Hotels are also known as what?
night auditor
Who did we steal Yield Management from?
labor cost percentage
42. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Cancellations
contribution margin
Pick Up Equation
fair market share
43. A report prepared each day to provide essential performance information for a particular property to its management
tourist menu
labor cost percentage
daily report
Pick Up Equation
44. Lower than corporate rate - used when booking association business
daily report
association rate
labor cost percentage
sustainable tourism
45. Lowest possible rate - many restrictions
NR
AARP Rate
Registration Card
No-shows
46. Ecotourism combined with practical matter for policy makers
Travel Agencies
Average Daily Rate
Dual Accounting
sustainable tourism
47. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Late Charges
Registration Card
Out of Inventory Rooms (OOI)
48. The number of seats filled on a flight
Master Accounts
load factor
tourist menu
Merchant Discount Fees
49. Travel for business purposes
Day Rate Rooms
weighted average
Cancellations
business travel
50. Every connecting room adjoins - but not every adjoining room connects
pour/cost percentage
AAA
Adjoining and Connecting Rooms
Elastic Market