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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Star System
Mobil
sales budget
volunteer tourism
niche
2. Diamond Ratings
AAA
Due Bank
Late Charges
Rate Cutting
3. All Suite hotels
haute cuisine
RevPar
Extend Stay Hotels are also known as what?
sous chef
4. Ecotourism combined with practical matter for policy makers
sustainable tourism
Out of Order Rooms (OOO)
RevPar
Designated trainers
5. 10-30% off the rack rate
tourism
corporate rate
Travel Agencies
average guest check
6. A running inventory that automatically updates itself
perpetual inventory
fair market share
volunteer tourism
Inelastic Market
7. Tourism with a consience
Merchant Discount Fees
rack rate
Rack Rate
ecotourism
8. Bechamel - espagnole - hollandaise - tomato - veloute
NR
mother sauces
REV PAR equation
volunteer tourism
9. A market share based on each business receiving an equal share of the market
AARP Rate
fair market share
Due Bank
sous chef
10. Include room and all three meals. Used in Europe
tourist menu
Elastic Market
American Plan
business travel
11. The airlines
ecotourism
sales budget
Who did we steal Yield Management from?
Master Accounts
12. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
AARP Rate
Due Bank
Day Shift
13. Specific cultural evens and festivals
cultural tourism
Extend Stay Hotels are also known as what?
Discounting
Job shadowing
14. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
RevPar
cultural tourism
Amenity Creep
15. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
Out of Order Rooms (OOO)
Job shadowing
Master Accounts
16. Lowest possible rate - many restrictions
AARP Rate
niche
Master Accounts
mother sauces
17. Hotels have love-hate relationship
Cancellations
Travel Agencies
Guest History Database
Out of Inventory Rooms (OOI)
18. Guests who leave earlier than expected
Counterfeit Money
Understay
average guest check
Due Bank
19. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
labor cost percentage
room divisions
hub-and-spoke system
Late Charges
20. Also known as the due back - difference returnable - U-owe-me's or the exchange
haute cuisine
Call Accounting System
Due Bank
Day Shift
21. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Number of Folios
European Plan
sous chef
load factor
22. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
multiplier effect
labor cost percentage
rack rate
23. Courts consider reservations to be legal contracts
tourist menu
Out of Inventory Rooms (OOI)
Courts and Reservations
Rack Rate
24. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Due Bank
actual market share
labor cost percentage
du jour menu
25. Preferred by most employees. From 7:30 am to 3:30 pm
Inelastic Market
Late Charges
A good way to pursue a position in the hospitality industry
Day Shift
26. 'of the day'-chefs specials
du jour menu
leisure travel
Rack Rate
Adjoining and Connecting Rooms
27. From the hours of 11:30 pm to 7:30 am
catchment area
sales budget
Graveyard Shift
Building Cost Room Rate Formula
28. Rooms available for occupancy may be closed the next day
Adjusted Room Count
ecotourism
average guest check
Counterfeit Money
29. ADR x Occupancy=Rev Par
REV PAR equation
tourist menu
Average Daily Rate
Graveyard Shift
30. Used at zoos - keeps special needs of one time visitors and includes local specialties
Due Bank
tourist menu
Day Shift
Out of Order Rooms (OOO)
31. The market share that a business actually receives
OS
Swing Shift
actual market share
Catastrophe Plans
32. A cook who supervises food production and who reports to the executive chef; second in command
A good way to pursue a position in the hospitality industry
Designated trainers
labor cost percentage
sous chef
33. The number of seats filled on a flight
Catastrophe Plans
Guest History Database
corporate rate
load factor
34. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Day Rate Rooms
City Ledger
Merchant Discount Fees
Master Accounts
35. American Society of Association Executives
Guest History Database
perpetual inventory
nouvelle cuisine
ASAE
36. Represents the leisure travelers and tourists
Master Accounts
Elastic Market
Cancellations
weighted average
37. Key to indicating a hotels performance - dollar sales/number of rooms rented
European Plan
OS
Average Daily Rate
Mobil
38. Traveling cross country or abroad for purposes of volunteer work
Late Charges
Discounting
labor cost percentage
volunteer tourism
39. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Understay
Building Cost Room Rate Formula
actual market share
Call Accounting System
40. Following a worker to learn about his or her job
Registration Card
RevPar
WI
Job shadowing
41. Requires equal dollar amounts of charge and credits
labor cost percentage
Dual Accounting
association rate
tourism
42. (labor costs/net sales)x100
catchment area
labor cost percentage
Day Shift
Master Accounts
43. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
pour/cost percentage
rack rate
guest accounting module
44. Travel for family and friends - to see new areas
Registration Card
Job shadowing
leisure travel
NR
45. From the hours of 3:30 pm to 11:30 pm
roux
haute cuisine
Swing Shift
Dual Accounting
46. A specific share or slot of a certain market
niche
sales budget
leisure travel
NR
47. A system that tracks guest room phone charges
Call Accounting System
Job shadowing
ASAE
Day Rate Rooms
48. They would rather try the hotel desk than busier retail outlets.
Graveyard Shift
Rate Cutting
Mobil
Counterfeit Money
49. Key operating figure in menu engineering - determined by subtracting food cost from selling price
labor cost percentage
contribution margin
du jour menu
NR
50. Travel for recreation or the promotion and arrangement of such travel
Who did we steal Yield Management from?
Rate Cutting
tourism
Adjusted Room Count
Sorry, Topic not found.:)Seach or Brouse Basicversity:
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