Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A market share based on each business receiving an equal share of the market






2. The number of seats filled on a flight






3. Guest who stay past their scheduled departure time






4. ADR x Occupancy=Rev Par






5. Standard rate for everyone at a hotel






6. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






7. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






8. A cook who supervises food production and who reports to the executive chef; second in command






9. The individual who verifies and balances guests' accounts






10. Bechamel - espagnole - hollandaise - tomato - veloute






11. Include room and all three meals. Used in Europe






12. Walk-In






13. Some guests with reservations never arrive at the hotel.






14. Following a worker to learn about his or her job






15. Small ones are not even billed; they are erased with an allowance.






16. A financial plan detailing expected sales volume and sales revenue for a specified period of time






17. A specific share or slot of a certain market






18. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






19. The market share that a business actually receives






20. The full rate - without discounts - that one quotes as a room charge.






21. Rooms available for occupancy may be closed the next day






22. The airlines






23. A plan to maximize guest and property safety in the event of a disaster






24. Traveling cross country or abroad for purposes of volunteer work






25. Lower than corporate rate - used when booking association business






26. Prepare a marketing plan for yourself






27. Used at zoos - keeps special needs of one time visitors and includes local specialties






28. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






29. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






30. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






31. Generally repairable within a short amount of time - has a minor problem.






32. Guests who leave earlier than expected






33. A report prepared each day to provide essential performance information for a particular property to its management






34. They would rather try the hotel desk than busier retail outlets.






35. Is mostly related to location and size of the facility






36. Star System






37. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






38. No reservation






39. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






40. A running inventory that automatically updates itself






41. Ecotourism combined with practical matter for policy makers






42. From the hours of 3:30 pm to 11:30 pm






43. Preferred by most employees. From 7:30 am to 3:30 pm






44. All Suite hotels






45. (labor costs/net sales)x100






46. (cost of drinks/sales of drinks)x100






47. Off-the-street






48. Requires equal dollar amounts of charge and credits






49. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






50. 10-30% off the rack rate