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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests who leave earlier than expected
Amenity Creep
Extend Stay Hotels are also known as what?
Overstays
Understay
2. Rooms available for occupancy may be closed the next day
Rate Cutting
Building Cost Room Rate Formula
Call Accounting System
Adjusted Room Count
3. A system that tracks guest room phone charges
Early Arrivals
Graveyard Shift
Call Accounting System
food cost percentage
4. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
perpetual inventory
leisure travel
OS
catchment area
5. The average amount each group spends
average guest check
Travel Agencies
sous chef
Day Rate Rooms
6. Travel for recreation or the promotion and arrangement of such travel
daily report
volunteer tourism
tourism
mother sauces
7. Travel for family and friends - to see new areas
leisure travel
Late Charges
corporate rate
AAA
8. Guests who cancel on the day of arrival
fair market share
Cancellations
AAA
No-shows
9. 'of the day'-chefs specials
ASAE
Extend Stay Hotels are also known as what?
Job shadowing
du jour menu
10. The number of seats filled on a flight
load factor
roux
Elastic Market
tourist menu
11. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
labor cost percentage
OS
Day Shift
Early Arrivals
12. The airlines
Overstays
Who did we steal Yield Management from?
mother sauces
Building Cost Room Rate Formula
13. Small ones are not even billed; they are erased with an allowance.
Designated trainers
guest accounting module
Registration Card
Late Charges
14. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
Catastrophe Plans
Early Arrivals
sustainable tourism
15. Specific cultural evens and festivals
Guest History Database
cultural tourism
load factor
What does RNA stand for?
16. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
average guest check
City Ledger
weighted average
European Plan
17. From the hours of 3:30 pm to 11:30 pm
pour/cost percentage
Extend Stay Hotels are also known as what?
catchment area
Swing Shift
18. Bechamel - espagnole - hollandaise - tomato - veloute
Building Cost Room Rate Formula
Adjusted Room Count
perpetual inventory
mother sauces
19. Key to indicating a hotels performance - dollar sales/number of rooms rented
room divisions
Average Daily Rate
Merchant Discount Fees
association rate
20. Diamond Ratings
weighted average
daily report
food cost percentage
AAA
21. American Society of Association Executives
Dual Accounting
food cost percentage
sales budget
ASAE
22. Is mostly related to location and size of the facility
Compensation in the hospitality industry
hub-and-spoke system
Graveyard Shift
Call Accounting System
23. Include room and all three meals. Used in Europe
Designated trainers
American Plan
association rate
Compensation in the hospitality industry
24. Walk-In
sustainable tourism
WI
pour/cost percentage
Call Accounting System
25. Ecotourism combined with practical matter for policy makers
sustainable tourism
Elastic Market
No-shows
leisure travel
26. Tourism with a consience
ecotourism
Guest History Database
roux
Day Shift
27. A paste for thickening sauces - made from equal parts of fat and flour
roux
guest accounting module
weighted average
daily report
28. All Suite hotels
Extend Stay Hotels are also known as what?
guest accounting module
Late Charges
Due Bank
29. They would rather try the hotel desk than busier retail outlets.
weighted average
Job shadowing
Swing Shift
Counterfeit Money
30. Courts consider reservations to be legal contracts
Courts and Reservations
daily report
labor cost percentage
haute cuisine
31. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
tourist menu
Call Accounting System
sustainable tourism
weighted average
32. Represents the business travelers
ecotourism
Day Shift
Inelastic Market
tourism
33. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Swing Shift
volunteer tourism
multiplier effect
Out of Order Rooms (OOO)
34. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
room divisions
haute cuisine
Building Cost Room Rate Formula
daily report
35. Revenue earned per available room
RevPar
A good way to pursue a position in the hospitality industry
NR
sales budget
36. ADR x Occupancy=Rev Par
Extend Stay Hotels are also known as what?
REV PAR equation
Graveyard Shift
Courts and Reservations
37. Getting the room at a certain percentage off
Discounting
AARP Rate
Designated trainers
fair market share
38. Protects both the guest and employee
roux
No-shows
Americans with Disabilities Act (ADA)
Overstays
39. A specific share or slot of a certain market
niche
Mobil
Rate Cutting
corporate rate
40. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
weighted average
hub-and-spoke system
European Plan
room divisions
41. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
mother sauces
Travel Agencies
haute cuisine
42. Some guests with reservations never arrive at the hotel.
No-shows
Day Shift
niche
RevPar
43. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
actual market share
Master Accounts
Mobil
OS
44. No reservation
WI
NR
A good way to pursue a position in the hospitality industry
Out of Inventory Rooms (OOI)
45. Travel for business purposes
cultural tourism
Courts and Reservations
Adjusted Room Count
business travel
46. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Early Arrivals
Number of Folios
haute cuisine
WI
47. (labor costs/net sales)x100
labor cost percentage
Extend Stay Hotels are also known as what?
OS
Designated trainers
48. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
sustainable tourism
Dual Accounting
nouvelle cuisine
Merchant Discount Fees
49. Following a worker to learn about his or her job
Day Shift
No-shows
night auditor
Job shadowing
50. Registered But Not Assigned
What does RNA stand for?
guest accounting module
ecotourism
RevPar