Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Following a worker to learn about his or her job






2. A financial plan detailing expected sales volume and sales revenue for a specified period of time






3. A report prepared each day to provide essential performance information for a particular property to its management






4. A specific share or slot of a certain market






5. Every connecting room adjoins - but not every adjoining room connects






6. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






7. Preferred by most employees. From 7:30 am to 3:30 pm






8. Represents the business travelers






9. Travel for recreation or the promotion and arrangement of such travel






10. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






11. Travel for family and friends - to see new areas






12. Include room and all three meals. Used in Europe






13. Revenue earned per available room






14. A paste for thickening sauces - made from equal parts of fat and flour






15. Lower than corporate rate - used when booking association business






16. Possible to exceed 100% occupancy






17. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






18. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






19. Represents the leisure travelers and tourists






20. Small ones are not even billed; they are erased with an allowance.






21. Used at zoos - keeps special needs of one time visitors and includes local specialties






22. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






23. From the hours of 3:30 pm to 11:30 pm






24. No reservation






25. Enables passengers to travel from one smaller city to another smaller city






26. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






27. Protects both the guest and employee






28. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






29. A market share based on each business receiving an equal share of the market






30. Is mostly related to location and size of the facility






31. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






32. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






33. Elaborate or artful cuisine - contemporary cuisine






34. (cost of drinks/sales of drinks)x100






35. A running inventory that automatically updates itself






36. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






37. Generally repairable within a short amount of time - has a minor problem.






38. Getting the room at a certain percentage off






39. A system that tracks guest room phone charges






40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






41. The market share that a business actually receives






42. Tourism with a consience






43. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






44. Requires equal dollar amounts of charge and credits






45. A plan to maximize guest and property safety in the event of a disaster






46. Rooms available for occupancy may be closed the next day






47. Walk-In






48. Star System






49. Courts consider reservations to be legal contracts






50. Registered But Not Assigned