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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A cook who supervises food production and who reports to the executive chef; second in command
Courts and Reservations
sous chef
guest accounting module
OS
2. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Pick Up Equation
Inelastic Market
Graveyard Shift
Building Cost Room Rate Formula
3. A plan to maximize guest and property safety in the event of a disaster
ecotourism
OS
Franchising
Catastrophe Plans
4. Traveling cross country or abroad for purposes of volunteer work
association rate
volunteer tourism
Building Cost Room Rate Formula
Pick Up Equation
5. Employees who train employees
cultural tourism
REV PAR equation
multiplier effect
Designated trainers
6. Requires equal dollar amounts of charge and credits
Cancellations
Counterfeit Money
Dual Accounting
Franchising
7. Also known as the due back - difference returnable - U-owe-me's or the exchange
Graveyard Shift
Mobil
fair market share
Due Bank
8. Elaborate or artful cuisine - contemporary cuisine
Inelastic Market
Late Charges
American Plan
haute cuisine
9. Guest who stay past their scheduled departure time
du jour menu
Overstays
AAA
Day Rate Rooms
10. Include room and all three meals. Used in Europe
Overstays
Day Shift
American Plan
Extend Stay Hotels are also known as what?
11. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
cultural tourism
Merchant Discount Fees
AAA
12. A specific share or slot of a certain market
sous chef
Pick Up Equation
Registration Card
niche
13. No reservation
volunteer tourism
Extend Stay Hotels are also known as what?
pour/cost percentage
NR
14. Preferred by most employees. From 7:30 am to 3:30 pm
contribution margin
Day Shift
multiplier effect
Travel Agencies
15. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
Discounting
Travel Agencies
Rack Rate
16. Walk-In
Average Daily Rate
WI
weighted average
REV PAR equation
17. A system that tracks guest room phone charges
tourism
Pick Up Equation
Call Accounting System
What does RNA stand for?
18. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
pour/cost percentage
Out of Order Rooms (OOO)
REV PAR equation
City Ledger
19. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Late Charges
Rate Cutting
weighted average
Day Rate Rooms
20. Possible to exceed 100% occupancy
Understay
Courts and Reservations
Day Rate Rooms
room divisions
21. Bechamel - espagnole - hollandaise - tomato - veloute
labor cost percentage
mother sauces
Job shadowing
sales budget
22. ADR x Occupancy=Rev Par
sous chef
Courts and Reservations
REV PAR equation
tourist menu
23. 'of the day'-chefs specials
room divisions
Day Shift
Master Accounts
du jour menu
24. Key to indicating a hotels performance - dollar sales/number of rooms rented
volunteer tourism
Day Rate Rooms
average guest check
Average Daily Rate
25. Off-the-street
average guest check
No-shows
OS
haute cuisine
26. Protects both the guest and employee
corporate rate
Americans with Disabilities Act (ADA)
OS
Elastic Market
27. (labor costs/net sales)x100
Guest History Database
labor cost percentage
Day Rate Rooms
Master Accounts
28. Tourism with a consience
labor cost percentage
Late Charges
association rate
ecotourism
29. Registered But Not Assigned
Extend Stay Hotels are also known as what?
food cost percentage
daily report
What does RNA stand for?
30. Used at zoos - keeps special needs of one time visitors and includes local specialties
Merchant Discount Fees
tourist menu
Courts and Reservations
Graveyard Shift
31. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Average Daily Rate
catchment area
volunteer tourism
Number of Folios
32. Following a worker to learn about his or her job
Travel Agencies
Job shadowing
association rate
No-shows
33. Getting the room at a certain percentage off
Building Cost Room Rate Formula
Out of Inventory Rooms (OOI)
Elastic Market
Discounting
34. Lowest possible rate - many restrictions
Counterfeit Money
Amenity Creep
rack rate
AARP Rate
35. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Understay
leisure travel
Merchant Discount Fees
American Plan
36. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Average Daily Rate
multiplier effect
contribution margin
load factor
37. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
Day Shift
volunteer tourism
guest accounting module
38. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
Elastic Market
Understay
catchment area
39. Some guests with reservations never arrive at the hotel.
AARP Rate
weighted average
No-shows
Rate Cutting
40. The individual who verifies and balances guests' accounts
du jour menu
night auditor
Late Charges
Franchising
41. The airlines
Who did we steal Yield Management from?
Franchising
Day Rate Rooms
Extend Stay Hotels are also known as what?
42. 10-30% off the rack rate
niche
corporate rate
association rate
ecotourism
43. Small ones are not even billed; they are erased with an allowance.
Late Charges
average guest check
Registration Card
Rate Cutting
44. The number of seats filled on a flight
Dual Accounting
load factor
Overstays
Mobil
45. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
OS
Swing Shift
contribution margin
catchment area
46. Travel for business purposes
daily report
Call Accounting System
American Plan
business travel
47. A running inventory that automatically updates itself
RevPar
perpetual inventory
daily report
Guest History Database
48. The average amount each group spends
leisure travel
haute cuisine
average guest check
daily report
49. Travel for recreation or the promotion and arrangement of such travel
Discounting
American Plan
Master Accounts
tourism
50. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Day Shift
Americans with Disabilities Act (ADA)
ecotourism
European Plan