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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. (cost of drinks/sales of drinks)x100
catchment area
Number of Folios
pour/cost percentage
Travel Agencies
2. Used at zoos - keeps special needs of one time visitors and includes local specialties
Elastic Market
roux
Inelastic Market
tourist menu
3. Specific cultural evens and festivals
Rate Cutting
Extend Stay Hotels are also known as what?
cultural tourism
hub-and-spoke system
4. A cook who supervises food production and who reports to the executive chef; second in command
pour/cost percentage
roux
Early Arrivals
sous chef
5. Travel for family and friends - to see new areas
Inelastic Market
tourism
Out of Order Rooms (OOO)
leisure travel
6. Lower than corporate rate - used when booking association business
What does RNA stand for?
WI
association rate
Franchising
7. Prepare a marketing plan for yourself
Number of Folios
A good way to pursue a position in the hospitality industry
Inelastic Market
Overstays
8. Travel for recreation or the promotion and arrangement of such travel
Counterfeit Money
Swing Shift
food cost percentage
tourism
9. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
niche
Early Arrivals
Graveyard Shift
labor cost percentage
10. Generally repairable within a short amount of time - has a minor problem.
Out of Order Rooms (OOO)
labor cost percentage
AAA
What does RNA stand for?
11. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
average guest check
Extend Stay Hotels are also known as what?
American Plan
Early Arrivals
12. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
volunteer tourism
multiplier effect
Mobil
weighted average
13. A market share based on each business receiving an equal share of the market
cultural tourism
fair market share
Americans with Disabilities Act (ADA)
perpetual inventory
14. Bechamel - espagnole - hollandaise - tomato - veloute
No-shows
contribution margin
Guest History Database
mother sauces
15. Employees who train employees
guest accounting module
Designated trainers
Early Arrivals
Rate Cutting
16. Lowest possible rate - many restrictions
multiplier effect
Number of Folios
rack rate
AARP Rate
17. Represents the business travelers
Inelastic Market
night auditor
Merchant Discount Fees
Day Rate Rooms
18. Standard rate for everyone at a hotel
Counterfeit Money
RevPar
rack rate
Travel Agencies
19. The average amount each group spends
hub-and-spoke system
average guest check
catchment area
Adjusted Room Count
20. The market share that a business actually receives
actual market share
Franchising
A good way to pursue a position in the hospitality industry
NR
21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
haute cuisine
actual market share
Guest History Database
Courts and Reservations
22. Traveling cross country or abroad for purposes of volunteer work
Franchising
NR
Adjusted Room Count
volunteer tourism
23. A specific share or slot of a certain market
niche
food cost percentage
Who did we steal Yield Management from?
sous chef
24. Following a worker to learn about his or her job
European Plan
Job shadowing
Dual Accounting
pour/cost percentage
25. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
sustainable tourism
catchment area
Catastrophe Plans
weighted average
26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
American Plan
room divisions
Pick Up Equation
Rate Cutting
27. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Building Cost Room Rate Formula
Mobil
rack rate
28. Courts consider reservations to be legal contracts
OS
Inelastic Market
Courts and Reservations
perpetual inventory
29. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Franchising
Master Accounts
European Plan
cultural tourism
30. No reservation
Late Charges
NR
Understay
Graveyard Shift
31. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Travel Agencies
association rate
Call Accounting System
32. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
City Ledger
Average Daily Rate
Building Cost Room Rate Formula
association rate
33. Diamond Ratings
Early Arrivals
Building Cost Room Rate Formula
AAA
Adjoining and Connecting Rooms
34. The number of seats filled on a flight
load factor
Out of Order Rooms (OOO)
business travel
corporate rate
35. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Understay
nouvelle cuisine
Swing Shift
sales budget
36. Guest who stay past their scheduled departure time
Overstays
labor cost percentage
roux
European Plan
37. Possible to exceed 100% occupancy
Adjusted Room Count
Travel Agencies
Counterfeit Money
Day Rate Rooms
38. 'of the day'-chefs specials
Travel Agencies
City Ledger
du jour menu
labor cost percentage
39. Registered But Not Assigned
du jour menu
Adjusted Room Count
Late Charges
What does RNA stand for?
40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
fair market share
Franchising
ecotourism
41. Protects both the guest and employee
Americans with Disabilities Act (ADA)
Adjoining and Connecting Rooms
cultural tourism
Compensation in the hospitality industry
42. All Suite hotels
Extend Stay Hotels are also known as what?
Average Daily Rate
association rate
Out of Inventory Rooms (OOI)
43. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Due Bank
Franchising
haute cuisine
nouvelle cuisine
44. The full rate - without discounts - that one quotes as a room charge.
City Ledger
Day Shift
association rate
Rack Rate
45. Travel for business purposes
Overstays
Catastrophe Plans
leisure travel
business travel
46. From the hours of 3:30 pm to 11:30 pm
Out of Order Rooms (OOO)
Swing Shift
hub-and-spoke system
RevPar
47. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
Understay
AAA
mother sauces
48. Off-the-street
volunteer tourism
OS
nouvelle cuisine
Discounting
49. Hotels have love-hate relationship
labor cost percentage
Due Bank
Travel Agencies
Understay
50. Elaborate or artful cuisine - contemporary cuisine
Catastrophe Plans
haute cuisine
Rate Cutting
Overstays