Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specific cultural evens and festivals






2. The airlines






3. ADR x Occupancy=Rev Par






4. Walk-In






5. A running inventory that automatically updates itself






6. A report prepared each day to provide essential performance information for a particular property to its management






7. Employees who train employees






8. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






9. All Suite hotels






10. American Society of Association Executives






11. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






12. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






13. Generally repairable within a short amount of time - has a minor problem.






14. Registered But Not Assigned






15. Protects both the guest and employee






16. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






17. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






18. The average amount each group spends






19. A cook who supervises food production and who reports to the executive chef; second in command






20. Guests who cancel on the day of arrival






21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






22. Guest who stay past their scheduled departure time






23. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






24. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






25. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






26. Travel for family and friends - to see new areas






27. Courts consider reservations to be legal contracts






28. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






29. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






30. Represents the leisure travelers and tourists






31. Travel for recreation or the promotion and arrangement of such travel






32. Diamond Ratings






33. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






34. Lowest possible rate - many restrictions






35. 'of the day'-chefs specials






36. The individual who verifies and balances guests' accounts






37. A specific share or slot of a certain market






38. Lower than corporate rate - used when booking association business






39. A system that tracks guest room phone charges






40. Represents the business travelers






41. Bechamel - espagnole - hollandaise - tomato - veloute






42. Every connecting room adjoins - but not every adjoining room connects






43. Enables passengers to travel from one smaller city to another smaller city






44. Star System






45. (cost of drinks/sales of drinks)x100






46. They would rather try the hotel desk than busier retail outlets.






47. Is mostly related to location and size of the facility






48. Rooms available for occupancy may be closed the next day






49. Getting the room at a certain percentage off






50. Small ones are not even billed; they are erased with an allowance.