SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bechamel - espagnole - hollandaise - tomato - veloute
What does RNA stand for?
mother sauces
du jour menu
Adjusted Room Count
2. The market share that a business actually receives
Merchant Discount Fees
Elastic Market
corporate rate
actual market share
3. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Call Accounting System
Guest History Database
Registration Card
4. Rooms available for occupancy may be closed the next day
business travel
Day Shift
Adjusted Room Count
WI
5. Lowest possible rate - many restrictions
AARP Rate
Understay
Discounting
contribution margin
6. The airlines
AAA
nouvelle cuisine
Who did we steal Yield Management from?
NR
7. Diamond Ratings
AAA
food cost percentage
Cancellations
ecotourism
8. 10-30% off the rack rate
Graveyard Shift
corporate rate
Compensation in the hospitality industry
Out of Inventory Rooms (OOI)
9. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
AAA
Franchising
ASAE
10. A system that tracks guest room phone charges
cultural tourism
Day Rate Rooms
perpetual inventory
Call Accounting System
11. Guests who cancel on the day of arrival
Travel Agencies
perpetual inventory
City Ledger
Cancellations
12. Key operating figure in menu engineering - determined by subtracting food cost from selling price
fair market share
contribution margin
City Ledger
Call Accounting System
13. Registered But Not Assigned
Early Arrivals
What does RNA stand for?
Who did we steal Yield Management from?
leisure travel
14. Travel for business purposes
roux
business travel
No-shows
sous chef
15. They would rather try the hotel desk than busier retail outlets.
Graveyard Shift
perpetual inventory
Swing Shift
Counterfeit Money
16. No reservation
NR
No-shows
Late Charges
Rate Cutting
17. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
Call Accounting System
perpetual inventory
Late Charges
18. Revenue earned per available room
association rate
RevPar
OS
catchment area
19. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
tourism
Franchising
niche
roux
20. A running inventory that automatically updates itself
perpetual inventory
Who did we steal Yield Management from?
AAA
tourism
21. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
volunteer tourism
Overstays
labor cost percentage
du jour menu
22. Getting the room at a certain percentage off
niche
Dual Accounting
Counterfeit Money
Discounting
23. Protects both the guest and employee
Overstays
Americans with Disabilities Act (ADA)
What does RNA stand for?
Day Rate Rooms
24. Used at zoos - keeps special needs of one time visitors and includes local specialties
Catastrophe Plans
Americans with Disabilities Act (ADA)
leisure travel
tourist menu
25. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
rack rate
RevPar
Dual Accounting
26. Walk-In
A good way to pursue a position in the hospitality industry
WI
Pick Up Equation
pour/cost percentage
27. (cost of drinks/sales of drinks)x100
sustainable tourism
guest accounting module
pour/cost percentage
Day Rate Rooms
28. Guest who stay past their scheduled departure time
Rate Cutting
du jour menu
Overstays
contribution margin
29. Travel for recreation or the promotion and arrangement of such travel
business travel
tourism
Swing Shift
Merchant Discount Fees
30. Employees who train employees
Number of Folios
Designated trainers
European Plan
room divisions
31. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
average guest check
Overstays
nouvelle cuisine
volunteer tourism
32. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
mother sauces
multiplier effect
Understay
Average Daily Rate
33. Hotels have love-hate relationship
association rate
ecotourism
What does RNA stand for?
Travel Agencies
34. Ecotourism combined with practical matter for policy makers
food cost percentage
sustainable tourism
Overstays
Master Accounts
35. 'of the day'-chefs specials
du jour menu
load factor
REV PAR equation
cultural tourism
36. Requires equal dollar amounts of charge and credits
Rate Cutting
Dual Accounting
multiplier effect
A good way to pursue a position in the hospitality industry
37. The average amount each group spends
average guest check
Franchising
Graveyard Shift
ASAE
38. Prepare a marketing plan for yourself
tourist menu
A good way to pursue a position in the hospitality industry
Who did we steal Yield Management from?
Job shadowing
39. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
pour/cost percentage
hub-and-spoke system
catchment area
40. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
mother sauces
Rate Cutting
food cost percentage
Counterfeit Money
41. Lower than corporate rate - used when booking association business
association rate
business travel
Catastrophe Plans
NR
42. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Travel Agencies
Designated trainers
guest accounting module
City Ledger
43. Tourism with a consience
average guest check
ecotourism
load factor
room divisions
44. The individual who verifies and balances guests' accounts
night auditor
City Ledger
Day Rate Rooms
Counterfeit Money
45. ADR x Occupancy=Rev Par
REV PAR equation
weighted average
du jour menu
What does RNA stand for?
46. The number of seats filled on a flight
load factor
labor cost percentage
niche
room divisions
47. A plan to maximize guest and property safety in the event of a disaster
sales budget
sous chef
Travel Agencies
Catastrophe Plans
48. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
du jour menu
AARP Rate
Out of Inventory Rooms (OOI)
City Ledger
49. Possible to exceed 100% occupancy
Call Accounting System
tourist menu
leisure travel
Day Rate Rooms
50. Generally repairable within a short amount of time - has a minor problem.
Building Cost Room Rate Formula
WI
roux
Out of Order Rooms (OOO)