Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The full rate - without discounts - that one quotes as a room charge.






2. Key to indicating a hotels performance - dollar sales/number of rooms rented






3. A financial plan detailing expected sales volume and sales revenue for a specified period of time






4. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






5. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






6. Requires equal dollar amounts of charge and credits






7. ADR x Occupancy=Rev Par






8. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






9. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






10. Star System






11. Guests who cancel on the day of arrival






12. From the hours of 11:30 pm to 7:30 am






13. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






14. Employees who train employees






15. Walk-In






16. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






17. A plan to maximize guest and property safety in the event of a disaster






18. All Suite hotels






19. Bechamel - espagnole - hollandaise - tomato - veloute






20. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






21. Every connecting room adjoins - but not every adjoining room connects






22. Tourism with a consience






23. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






24. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






25. Possible to exceed 100% occupancy






26. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






27. Enables passengers to travel from one smaller city to another smaller city






28. Specific cultural evens and festivals






29. Diamond Ratings






30. A specific share or slot of a certain market






31. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






32. No reservation






33. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






34. Generally repairable within a short amount of time - has a minor problem.






35. Lowest possible rate - many restrictions






36. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






37. Also known as the due back - difference returnable - U-owe-me's or the exchange






38. Represents the leisure travelers and tourists






39. The airlines






40. Getting the room at a certain percentage off






41. Preferred by most employees. From 7:30 am to 3:30 pm






42. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






43. Travel for business purposes






44. Following a worker to learn about his or her job






45. Is mostly related to location and size of the facility






46. Revenue earned per available room






47. A running inventory that automatically updates itself






48. American Society of Association Executives






49. A system that tracks guest room phone charges






50. Represents the business travelers