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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
hub-and-spoke system
Inelastic Market
Master Accounts
Merchant Discount Fees
2. From the hours of 11:30 pm to 7:30 am
Adjusted Room Count
guest accounting module
Graveyard Shift
Pick Up Equation
3. A report prepared each day to provide essential performance information for a particular property to its management
pour/cost percentage
daily report
What does RNA stand for?
roux
4. Walk-In
WI
ecotourism
cultural tourism
niche
5. Travel for family and friends - to see new areas
European Plan
Discounting
leisure travel
rack rate
6. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Adjusted Room Count
Cancellations
load factor
room divisions
7. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
food cost percentage
Registration Card
NR
night auditor
8. Protects both the guest and employee
sustainable tourism
Rate Cutting
Americans with Disabilities Act (ADA)
Guest History Database
9. Is mostly related to location and size of the facility
daily report
night auditor
Registration Card
Compensation in the hospitality industry
10. A market share based on each business receiving an equal share of the market
fair market share
A good way to pursue a position in the hospitality industry
load factor
Guest History Database
11. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
leisure travel
Mobil
Who did we steal Yield Management from?
12. Used at zoos - keeps special needs of one time visitors and includes local specialties
niche
catchment area
tourist menu
Number of Folios
13. Guests who cancel on the day of arrival
Extend Stay Hotels are also known as what?
pour/cost percentage
Cancellations
association rate
14. They would rather try the hotel desk than busier retail outlets.
Designated trainers
corporate rate
Counterfeit Money
AAA
15. Every connecting room adjoins - but not every adjoining room connects
ASAE
sales budget
tourist menu
Adjoining and Connecting Rooms
16. Requires equal dollar amounts of charge and credits
REV PAR equation
Dual Accounting
actual market share
sustainable tourism
17. (cost of drinks/sales of drinks)x100
rack rate
labor cost percentage
pour/cost percentage
cultural tourism
18. Guests who leave earlier than expected
Who did we steal Yield Management from?
Understay
Building Cost Room Rate Formula
Swing Shift
19. Lowest possible rate - many restrictions
AARP Rate
labor cost percentage
Out of Inventory Rooms (OOI)
Dual Accounting
20. The average amount each group spends
Franchising
average guest check
mother sauces
ASAE
21. Elaborate or artful cuisine - contemporary cuisine
labor cost percentage
Day Shift
Average Daily Rate
haute cuisine
22. A specific share or slot of a certain market
niche
du jour menu
rack rate
Swing Shift
23. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Job shadowing
tourism
labor cost percentage
Amenity Creep
24. Diamond Ratings
AAA
Graveyard Shift
labor cost percentage
Guest History Database
25. The airlines
Pick Up Equation
business travel
Who did we steal Yield Management from?
niche
26. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
labor cost percentage
Day Rate Rooms
European Plan
City Ledger
27. Off-the-street
Call Accounting System
OS
average guest check
Amenity Creep
28. Revenue earned per available room
Out of Order Rooms (OOO)
Late Charges
night auditor
RevPar
29. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Dual Accounting
daily report
multiplier effect
A good way to pursue a position in the hospitality industry
30. 'of the day'-chefs specials
What does RNA stand for?
du jour menu
RevPar
Elastic Market
31. A running inventory that automatically updates itself
perpetual inventory
load factor
Job shadowing
du jour menu
32. Tourism with a consience
Extend Stay Hotels are also known as what?
pour/cost percentage
ecotourism
Out of Order Rooms (OOO)
33. Travel for business purposes
Who did we steal Yield Management from?
business travel
RevPar
cultural tourism
34. All Suite hotels
Rate Cutting
Travel Agencies
Extend Stay Hotels are also known as what?
multiplier effect
35. 10-30% off the rack rate
corporate rate
Designated trainers
load factor
hub-and-spoke system
36. Include room and all three meals. Used in Europe
Out of Inventory Rooms (OOI)
Franchising
American Plan
Adjoining and Connecting Rooms
37. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
sales budget
Pick Up Equation
actual market share
38. Guest who stay past their scheduled departure time
OS
load factor
Overstays
Registration Card
39. A system that tracks guest room phone charges
Rate Cutting
Out of Order Rooms (OOO)
load factor
Call Accounting System
40. (labor costs/net sales)x100
Extend Stay Hotels are also known as what?
Dual Accounting
labor cost percentage
average guest check
41. Lower than corporate rate - used when booking association business
What does RNA stand for?
Dual Accounting
volunteer tourism
association rate
42. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
load factor
Franchising
perpetual inventory
43. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
nouvelle cuisine
City Ledger
A good way to pursue a position in the hospitality industry
niche
44. The individual who verifies and balances guests' accounts
night auditor
volunteer tourism
Call Accounting System
Designated trainers
45. No reservation
catchment area
NR
Who did we steal Yield Management from?
pour/cost percentage
46. A financial plan detailing expected sales volume and sales revenue for a specified period of time
catchment area
REV PAR equation
Rack Rate
sales budget
47. Standard rate for everyone at a hotel
guest accounting module
Extend Stay Hotels are also known as what?
rack rate
A good way to pursue a position in the hospitality industry
48. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
average guest check
tourist menu
contribution margin
49. Star System
Guest History Database
pour/cost percentage
niche
Mobil
50. From the hours of 3:30 pm to 11:30 pm
Swing Shift
night auditor
A good way to pursue a position in the hospitality industry
labor cost percentage
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