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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. They would rather try the hotel desk than busier retail outlets.
Dual Accounting
load factor
Overstays
Counterfeit Money
2. Possible to exceed 100% occupancy
Day Rate Rooms
Call Accounting System
Adjusted Room Count
labor cost percentage
3. Courts consider reservations to be legal contracts
Travel Agencies
business travel
Courts and Reservations
Counterfeit Money
4. Generally repairable within a short amount of time - has a minor problem.
night auditor
Building Cost Room Rate Formula
Out of Order Rooms (OOO)
Due Bank
5. A paste for thickening sauces - made from equal parts of fat and flour
roux
fair market share
Building Cost Room Rate Formula
Master Accounts
6. Small ones are not even billed; they are erased with an allowance.
Late Charges
weighted average
multiplier effect
ASAE
7. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
average guest check
Number of Folios
Compensation in the hospitality industry
Adjoining and Connecting Rooms
8. A plan to maximize guest and property safety in the event of a disaster
ASAE
OS
Catastrophe Plans
Rate Cutting
9. Diamond Ratings
AAA
nouvelle cuisine
Travel Agencies
Mobil
10. The airlines
sustainable tourism
Elastic Market
Dual Accounting
Who did we steal Yield Management from?
11. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
Number of Folios
du jour menu
NR
12. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
du jour menu
Pick Up Equation
labor cost percentage
13. Guest who stay past their scheduled departure time
Travel Agencies
A good way to pursue a position in the hospitality industry
Overstays
average guest check
14. Requires equal dollar amounts of charge and credits
Building Cost Room Rate Formula
Adjusted Room Count
Dual Accounting
night auditor
15. Getting the room at a certain percentage off
AARP Rate
Elastic Market
Discounting
Early Arrivals
16. All Suite hotels
Number of Folios
What does RNA stand for?
Extend Stay Hotels are also known as what?
Amenity Creep
17. Travel for business purposes
No-shows
sales budget
REV PAR equation
business travel
18. Walk-In
WI
ecotourism
AAA
sales budget
19. Standard rate for everyone at a hotel
AAA
sales budget
rack rate
Out of Order Rooms (OOO)
20. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
What does RNA stand for?
Courts and Reservations
volunteer tourism
nouvelle cuisine
21. American Society of Association Executives
ASAE
Rate Cutting
Catastrophe Plans
business travel
22. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Call Accounting System
Counterfeit Money
Elastic Market
23. A market share based on each business receiving an equal share of the market
actual market share
tourism
ecotourism
fair market share
24. Prepare a marketing plan for yourself
Due Bank
Cancellations
Discounting
A good way to pursue a position in the hospitality industry
25. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
European Plan
labor cost percentage
Pick Up Equation
26. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
sales budget
Adjoining and Connecting Rooms
average guest check
27. Lowest possible rate - many restrictions
AARP Rate
sustainable tourism
Average Daily Rate
What does RNA stand for?
28. Specific cultural evens and festivals
cultural tourism
Counterfeit Money
multiplier effect
tourist menu
29. 10-30% off the rack rate
corporate rate
Overstays
Out of Inventory Rooms (OOI)
Mobil
30. A running inventory that automatically updates itself
What does RNA stand for?
Mobil
Extend Stay Hotels are also known as what?
perpetual inventory
31. Hotels have love-hate relationship
Guest History Database
Travel Agencies
REV PAR equation
night auditor
32. Employees who train employees
Cancellations
AAA
Designated trainers
Discounting
33. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Designated trainers
Early Arrivals
pour/cost percentage
Franchising
34. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
NR
daily report
room divisions
Rate Cutting
35. Registered But Not Assigned
perpetual inventory
What does RNA stand for?
labor cost percentage
Counterfeit Money
36. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
RevPar
Swing Shift
Out of Inventory Rooms (OOI)
fair market share
37. No reservation
Counterfeit Money
volunteer tourism
NR
pour/cost percentage
38. The average amount each group spends
average guest check
Rack Rate
Courts and Reservations
Catastrophe Plans
39. Enables passengers to travel from one smaller city to another smaller city
Overstays
Extend Stay Hotels are also known as what?
ASAE
hub-and-spoke system
40. ADR x Occupancy=Rev Par
Cancellations
rack rate
labor cost percentage
REV PAR equation
41. Travel for family and friends - to see new areas
No-shows
leisure travel
Out of Inventory Rooms (OOI)
REV PAR equation
42. Following a worker to learn about his or her job
Job shadowing
Guest History Database
labor cost percentage
multiplier effect
43. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
du jour menu
Merchant Discount Fees
What does RNA stand for?
Catastrophe Plans
44. Ecotourism combined with practical matter for policy makers
sustainable tourism
nouvelle cuisine
Out of Order Rooms (OOO)
ASAE
45. 'of the day'-chefs specials
du jour menu
perpetual inventory
business travel
weighted average
46. Star System
Mobil
Adjoining and Connecting Rooms
Graveyard Shift
weighted average
47. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Swing Shift
Adjoining and Connecting Rooms
Out of Order Rooms (OOO)
48. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Inelastic Market
Job shadowing
Master Accounts
Pick Up Equation
49. Key to indicating a hotels performance - dollar sales/number of rooms rented
Swing Shift
Average Daily Rate
association rate
Adjoining and Connecting Rooms
50. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
corporate rate
Registration Card
business travel
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