Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. They would rather try the hotel desk than busier retail outlets.






2. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






3. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






4. Possible to exceed 100% occupancy






5. Travel for family and friends - to see new areas






6. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






7. Getting the room at a certain percentage off






8. Ecotourism combined with practical matter for policy makers






9. Guest who stay past their scheduled departure time






10. Represents the business travelers






11. Elaborate or artful cuisine - contemporary cuisine






12. Also known as the due back - difference returnable - U-owe-me's or the exchange






13. From the hours of 11:30 pm to 7:30 am






14. Guests who cancel on the day of arrival






15. (labor costs/net sales)x100






16. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






17. All Suite hotels






18. Rooms available for occupancy may be closed the next day






19. Specific cultural evens and festivals






20. The full rate - without discounts - that one quotes as a room charge.






21. Key to indicating a hotels performance - dollar sales/number of rooms rented






22. (cost of drinks/sales of drinks)x100






23. Preferred by most employees. From 7:30 am to 3:30 pm






24. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






25. Enables passengers to travel from one smaller city to another smaller city






26. A system that tracks guest room phone charges






27. The average amount each group spends






28. Protects both the guest and employee






29. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






30. The airlines






31. The market share that a business actually receives






32. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






33. Include room and all three meals. Used in Europe






34. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






35. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






36. Is mostly related to location and size of the facility






37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






38. Lower than corporate rate - used when booking association business






39. Generally repairable within a short amount of time - has a minor problem.






40. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






41. Employees who train employees






42. American Society of Association Executives






43. A paste for thickening sauces - made from equal parts of fat and flour






44. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






45. Travel for business purposes






46. Used at zoos - keeps special needs of one time visitors and includes local specialties






47. The number of seats filled on a flight






48. Small ones are not even billed; they are erased with an allowance.






49. 'of the day'-chefs specials






50. A specific share or slot of a certain market