Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Also known as the due back - difference returnable - U-owe-me's or the exchange






2. Registered But Not Assigned






3. Getting the room at a certain percentage off






4. Ecotourism combined with practical matter for policy makers






5. A running inventory that automatically updates itself






6. The number of seats filled on a flight






7. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






8. The airlines






9. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






10. Lower than corporate rate - used when booking association business






11. A market share based on each business receiving an equal share of the market






12. Is mostly related to location and size of the facility






13. No reservation






14. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






15. Represents the leisure travelers and tourists






16. Some guests with reservations never arrive at the hotel.






17. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






18. Represents the business travelers






19. Lowest possible rate - many restrictions






20. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






21. Travel for family and friends - to see new areas






22. Requires equal dollar amounts of charge and credits






23. Key operating figure in menu engineering - determined by subtracting food cost from selling price






24. Elaborate or artful cuisine - contemporary cuisine






25. ADR x Occupancy=Rev Par






26. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






27. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






28. Star System






29. The market share that a business actually receives






30. 'of the day'-chefs specials






31. Traveling cross country or abroad for purposes of volunteer work






32. Possible to exceed 100% occupancy






33. Enables passengers to travel from one smaller city to another smaller city






34. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






35. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






36. Guests who cancel on the day of arrival






37. (cost of drinks/sales of drinks)x100






38. All Suite hotels






39. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






40. Generally repairable within a short amount of time - has a minor problem.






41. Off-the-street






42. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






43. 10-30% off the rack rate






44. Rooms available for occupancy may be closed the next day






45. They would rather try the hotel desk than busier retail outlets.






46. Include room and all three meals. Used in Europe






47. Key to indicating a hotels performance - dollar sales/number of rooms rented






48. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






49. Travel for business purposes






50. American Society of Association Executives