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Test your basic knowledge |
Hotel Operations - 2
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Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ecotourism combined with practical matter for policy makers
Rack Rate
No-shows
sustainable tourism
Due Bank
2. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Day Shift
ASAE
Pick Up Equation
REV PAR equation
3. Protects both the guest and employee
No-shows
Americans with Disabilities Act (ADA)
Compensation in the hospitality industry
Counterfeit Money
4. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Extend Stay Hotels are also known as what?
labor cost percentage
tourism
sustainable tourism
5. Guests who cancel on the day of arrival
Who did we steal Yield Management from?
Cancellations
Inelastic Market
Counterfeit Money
6. The number of seats filled on a flight
load factor
Call Accounting System
Understay
Registration Card
7. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Late Charges
sales budget
OS
8. 'of the day'-chefs specials
Average Daily Rate
du jour menu
Discounting
Number of Folios
9. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
tourism
cultural tourism
du jour menu
10. A specific share or slot of a certain market
REV PAR equation
Graveyard Shift
catchment area
niche
11. Registered But Not Assigned
Call Accounting System
City Ledger
Master Accounts
What does RNA stand for?
12. 10-30% off the rack rate
Job shadowing
du jour menu
corporate rate
business travel
13. Traveling cross country or abroad for purposes of volunteer work
weighted average
Extend Stay Hotels are also known as what?
volunteer tourism
Due Bank
14. Small ones are not even billed; they are erased with an allowance.
actual market share
What does RNA stand for?
Late Charges
Guest History Database
15. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Adjusted Room Count
catchment area
nouvelle cuisine
Designated trainers
16. Possible to exceed 100% occupancy
Day Rate Rooms
Out of Inventory Rooms (OOI)
A good way to pursue a position in the hospitality industry
cultural tourism
17. Travel for family and friends - to see new areas
roux
Call Accounting System
European Plan
leisure travel
18. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Master Accounts
Job shadowing
guest accounting module
City Ledger
19. From the hours of 11:30 pm to 7:30 am
Rack Rate
RevPar
Graveyard Shift
Due Bank
20. Walk-In
REV PAR equation
sustainable tourism
WI
No-shows
21. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
hub-and-spoke system
Elastic Market
Cancellations
catchment area
22. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
food cost percentage
Master Accounts
Cancellations
Day Shift
23. The full rate - without discounts - that one quotes as a room charge.
OS
Rack Rate
What does RNA stand for?
Catastrophe Plans
24. ADR x Occupancy=Rev Par
labor cost percentage
pour/cost percentage
REV PAR equation
No-shows
25. Travel for business purposes
A good way to pursue a position in the hospitality industry
business travel
NR
Swing Shift
26. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Job shadowing
Merchant Discount Fees
Master Accounts
27. Represents the business travelers
Inelastic Market
American Plan
OS
Graveyard Shift
28. They would rather try the hotel desk than busier retail outlets.
Amenity Creep
niche
food cost percentage
Counterfeit Money
29. A running inventory that automatically updates itself
WI
OS
City Ledger
perpetual inventory
30. A system that tracks guest room phone charges
rack rate
Call Accounting System
Travel Agencies
Designated trainers
31. Guest who stay past their scheduled departure time
Job shadowing
perpetual inventory
mother sauces
Overstays
32. Represents the leisure travelers and tourists
multiplier effect
Americans with Disabilities Act (ADA)
Elastic Market
du jour menu
33. Following a worker to learn about his or her job
Mobil
contribution margin
pour/cost percentage
Job shadowing
34. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
weighted average
rack rate
fair market share
Out of Inventory Rooms (OOI)
35. Used at zoos - keeps special needs of one time visitors and includes local specialties
WI
hub-and-spoke system
food cost percentage
tourist menu
36. Employees who train employees
Extend Stay Hotels are also known as what?
Dual Accounting
Designated trainers
ecotourism
37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
NR
Master Accounts
Travel Agencies
38. Getting the room at a certain percentage off
fair market share
room divisions
Due Bank
Discounting
39. The airlines
WI
Who did we steal Yield Management from?
daily report
volunteer tourism
40. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Travel Agencies
hub-and-spoke system
haute cuisine
41. Courts consider reservations to be legal contracts
Master Accounts
Counterfeit Money
Courts and Reservations
Adjoining and Connecting Rooms
42. Some guests with reservations never arrive at the hotel.
Call Accounting System
Pick Up Equation
Who did we steal Yield Management from?
No-shows
43. Diamond Ratings
perpetual inventory
ecotourism
AAA
NR
44. Revenue earned per available room
RevPar
Pick Up Equation
Discounting
Adjusted Room Count
45. Tourism with a consience
tourism
corporate rate
ecotourism
Average Daily Rate
46. A market share based on each business receiving an equal share of the market
average guest check
fair market share
haute cuisine
ecotourism
47. No reservation
multiplier effect
niche
NR
Overstays
48. Guests who leave earlier than expected
Understay
Who did we steal Yield Management from?
leisure travel
AARP Rate
49. The individual who verifies and balances guests' accounts
Rack Rate
Registration Card
night auditor
pour/cost percentage
50. A paste for thickening sauces - made from equal parts of fat and flour
roux
Mobil
Out of Inventory Rooms (OOI)
Rate Cutting
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