Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for recreation or the promotion and arrangement of such travel






2. (cost of drinks/sales of drinks)x100






3. A paste for thickening sauces - made from equal parts of fat and flour






4. Star System






5. From the hours of 3:30 pm to 11:30 pm






6. A running inventory that automatically updates itself






7. Include room and all three meals. Used in Europe






8. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






9. The individual who verifies and balances guests' accounts






10. Bechamel - espagnole - hollandaise - tomato - veloute






11. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






12. ADR x Occupancy=Rev Par






13. Rooms available for occupancy may be closed the next day






14. The number of seats filled on a flight






15. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






16. Getting the room at a certain percentage off






17. Requires equal dollar amounts of charge and credits






18. Following a worker to learn about his or her job






19. Also known as the due back - difference returnable - U-owe-me's or the exchange






20. Walk-In






21. Travel for business purposes






22. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






23. The average amount each group spends






24. Possible to exceed 100% occupancy






25. All Suite hotels






26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






27. Some guests with reservations never arrive at the hotel.






28. Preferred by most employees. From 7:30 am to 3:30 pm






29. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






30. From the hours of 11:30 pm to 7:30 am






31. Generally repairable within a short amount of time - has a minor problem.






32. Lowest possible rate - many restrictions






33. Lower than corporate rate - used when booking association business






34. The airlines






35. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






36. A financial plan detailing expected sales volume and sales revenue for a specified period of time






37. A market share based on each business receiving an equal share of the market






38. Every connecting room adjoins - but not every adjoining room connects






39. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






40. The full rate - without discounts - that one quotes as a room charge.






41. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






42. Employees who train employees






43. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






44. Revenue earned per available room






45. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






46. Guests who leave earlier than expected






47. American Society of Association Executives






48. A report prepared each day to provide essential performance information for a particular property to its management






49. Enables passengers to travel from one smaller city to another smaller city






50. Small ones are not even billed; they are erased with an allowance.