Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






2. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






3. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






4. Walk-In






5. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






6. From the hours of 3:30 pm to 11:30 pm






7. Guests who cancel on the day of arrival






8. The individual who verifies and balances guests' accounts






9. The airlines






10. A financial plan detailing expected sales volume and sales revenue for a specified period of time






11. Represents the leisure travelers and tourists






12. Specific cultural evens and festivals






13. Guest who stay past their scheduled departure time






14. Guests who leave earlier than expected






15. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






16. Protects both the guest and employee






17. No reservation






18. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






19. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






20. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






21. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






22. Every connecting room adjoins - but not every adjoining room connects






23. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






24. 10-30% off the rack rate






25. (cost of drinks/sales of drinks)x100






26. Prepare a marketing plan for yourself






27. ADR x Occupancy=Rev Par






28. Standard rate for everyone at a hotel






29. Some guests with reservations never arrive at the hotel.






30. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






31. A market share based on each business receiving an equal share of the market






32. Travel for family and friends - to see new areas






33. The average amount each group spends






34. Small ones are not even billed; they are erased with an allowance.






35. Bechamel - espagnole - hollandaise - tomato - veloute






36. Lowest possible rate - many restrictions






37. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






38. Ecotourism combined with practical matter for policy makers






39. Travel for business purposes






40. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






41. A system that tracks guest room phone charges






42. Following a worker to learn about his or her job






43. Requires equal dollar amounts of charge and credits






44. Lower than corporate rate - used when booking association business






45. Include room and all three meals. Used in Europe






46. Is mostly related to location and size of the facility






47. Traveling cross country or abroad for purposes of volunteer work






48. Tourism with a consience






49. From the hours of 11:30 pm to 7:30 am






50. Key to indicating a hotels performance - dollar sales/number of rooms rented