Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A financial plan detailing expected sales volume and sales revenue for a specified period of time






2. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






3. Lowest possible rate - many restrictions






4. American Society of Association Executives






5. Key operating figure in menu engineering - determined by subtracting food cost from selling price






6. Include room and all three meals. Used in Europe






7. From the hours of 11:30 pm to 7:30 am






8. Elaborate or artful cuisine - contemporary cuisine






9. Traveling cross country or abroad for purposes of volunteer work






10. The market share that a business actually receives






11. Courts consider reservations to be legal contracts






12. 'of the day'-chefs specials






13. Travel for business purposes






14. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






15. A running inventory that automatically updates itself






16. Specific cultural evens and festivals






17. From the hours of 3:30 pm to 11:30 pm






18. A market share based on each business receiving an equal share of the market






19. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






20. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






21. The airlines






22. Small ones are not even billed; they are erased with an allowance.






23. Prepare a marketing plan for yourself






24. A system that tracks guest room phone charges






25. They would rather try the hotel desk than busier retail outlets.






26. Guests who leave earlier than expected






27. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






28. Represents the business travelers






29. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






30. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






31. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






32. Ecotourism combined with practical matter for policy makers






33. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






34. Represents the leisure travelers and tourists






35. Star System






36. Revenue earned per available room






37. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






38. All Suite hotels






39. Following a worker to learn about his or her job






40. Registered But Not Assigned






41. Protects both the guest and employee






42. Travel for family and friends - to see new areas






43. Used at zoos - keeps special needs of one time visitors and includes local specialties






44. A plan to maximize guest and property safety in the event of a disaster






45. Tourism with a consience






46. Possible to exceed 100% occupancy






47. Lower than corporate rate - used when booking association business






48. Travel for recreation or the promotion and arrangement of such travel






49. The full rate - without discounts - that one quotes as a room charge.






50. Key to indicating a hotels performance - dollar sales/number of rooms rented