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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room and all three meals. Used in Europe
American Plan
room divisions
Early Arrivals
Overstays
2. Travel for recreation or the promotion and arrangement of such travel
Dual Accounting
fair market share
tourism
Compensation in the hospitality industry
3. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
hub-and-spoke system
labor cost percentage
nouvelle cuisine
No-shows
4. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
labor cost percentage
Out of Inventory Rooms (OOI)
mother sauces
perpetual inventory
5. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
AAA
contribution margin
Building Cost Room Rate Formula
6. A plan to maximize guest and property safety in the event of a disaster
Adjoining and Connecting Rooms
Catastrophe Plans
Who did we steal Yield Management from?
roux
7. A system that tracks guest room phone charges
European Plan
A good way to pursue a position in the hospitality industry
City Ledger
Call Accounting System
8. A running inventory that automatically updates itself
REV PAR equation
perpetual inventory
sales budget
WI
9. Bechamel - espagnole - hollandaise - tomato - veloute
guest accounting module
mother sauces
nouvelle cuisine
sustainable tourism
10. Travel for family and friends - to see new areas
roux
Guest History Database
leisure travel
association rate
11. The number of seats filled on a flight
Americans with Disabilities Act (ADA)
load factor
No-shows
ASAE
12. (labor costs/net sales)x100
OS
load factor
Call Accounting System
labor cost percentage
13. The market share that a business actually receives
Registration Card
Who did we steal Yield Management from?
labor cost percentage
actual market share
14. Star System
Mobil
average guest check
American Plan
leisure travel
15. Guests who cancel on the day of arrival
Day Rate Rooms
Cancellations
RevPar
Courts and Reservations
16. All Suite hotels
Pick Up Equation
Extend Stay Hotels are also known as what?
labor cost percentage
Discounting
17. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
daily report
Early Arrivals
Call Accounting System
18. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
du jour menu
Building Cost Room Rate Formula
leisure travel
room divisions
19. The airlines
Franchising
Who did we steal Yield Management from?
sales budget
Job shadowing
20. Elaborate or artful cuisine - contemporary cuisine
Building Cost Room Rate Formula
haute cuisine
volunteer tourism
daily report
21. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Due Bank
multiplier effect
perpetual inventory
Travel Agencies
22. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Average Daily Rate
guest accounting module
room divisions
roux
23. Lowest possible rate - many restrictions
contribution margin
sustainable tourism
RevPar
AARP Rate
24. Following a worker to learn about his or her job
actual market share
food cost percentage
Dual Accounting
Job shadowing
25. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Mobil
nouvelle cuisine
Graveyard Shift
tourist menu
26. (cost of drinks/sales of drinks)x100
load factor
Franchising
pour/cost percentage
volunteer tourism
27. Courts consider reservations to be legal contracts
Understay
Out of Inventory Rooms (OOI)
labor cost percentage
Courts and Reservations
28. Tourism with a consience
fair market share
ecotourism
Average Daily Rate
guest accounting module
29. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
corporate rate
Catastrophe Plans
Discounting
Number of Folios
30. Also known as the due back - difference returnable - U-owe-me's or the exchange
Master Accounts
roux
Overstays
Due Bank
31. Is mostly related to location and size of the facility
contribution margin
roux
Compensation in the hospitality industry
Americans with Disabilities Act (ADA)
32. 'of the day'-chefs specials
du jour menu
roux
Dual Accounting
sustainable tourism
33. Represents the business travelers
REV PAR equation
Inelastic Market
City Ledger
load factor
34. Traveling cross country or abroad for purposes of volunteer work
business travel
volunteer tourism
Merchant Discount Fees
Guest History Database
35. A report prepared each day to provide essential performance information for a particular property to its management
daily report
Dual Accounting
Courts and Reservations
Rack Rate
36. The full rate - without discounts - that one quotes as a room charge.
cultural tourism
corporate rate
fair market share
Rack Rate
37. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Adjoining and Connecting Rooms
Rate Cutting
actual market share
RevPar
38. 10-30% off the rack rate
Average Daily Rate
corporate rate
NR
tourism
39. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
association rate
Early Arrivals
Cancellations
40. Represents the leisure travelers and tourists
Compensation in the hospitality industry
Inelastic Market
Elastic Market
night auditor
41. A paste for thickening sauces - made from equal parts of fat and flour
Dual Accounting
roux
A good way to pursue a position in the hospitality industry
leisure travel
42. Key to indicating a hotels performance - dollar sales/number of rooms rented
Americans with Disabilities Act (ADA)
Average Daily Rate
Discounting
Overstays
43. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Swing Shift
Day Rate Rooms
Registration Card
Inelastic Market
44. They would rather try the hotel desk than busier retail outlets.
Compensation in the hospitality industry
AARP Rate
Building Cost Room Rate Formula
Counterfeit Money
45. Possible to exceed 100% occupancy
catchment area
Franchising
actual market share
Day Rate Rooms
46. The individual who verifies and balances guests' accounts
Designated trainers
night auditor
labor cost percentage
niche
47. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
Registration Card
European Plan
Compensation in the hospitality industry
Elastic Market
48. Guest who stay past their scheduled departure time
No-shows
Overstays
sous chef
REV PAR equation
49. From the hours of 3:30 pm to 11:30 pm
Swing Shift
haute cuisine
Travel Agencies
Courts and Reservations
50. Guests who leave earlier than expected
Courts and Reservations
Elastic Market
Cancellations
Understay