Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Traveling cross country or abroad for purposes of volunteer work






2. Star System






3. Employees who train employees






4. All Suite hotels






5. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






6. Prepare a marketing plan for yourself






7. Possible to exceed 100% occupancy






8. Protects both the guest and employee






9. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






10. Getting the room at a certain percentage off






11. Lower than corporate rate - used when booking association business






12. The individual who verifies and balances guests' accounts






13. Represents the leisure travelers and tourists






14. Registered But Not Assigned






15. Following a worker to learn about his or her job






16. Ecotourism combined with practical matter for policy makers






17. 10-30% off the rack rate






18. They would rather try the hotel desk than busier retail outlets.






19. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






20. Diamond Ratings






21. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






22. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






23. Courts consider reservations to be legal contracts






24. Enables passengers to travel from one smaller city to another smaller city






25. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






26. From the hours of 3:30 pm to 11:30 pm






27. Rooms available for occupancy may be closed the next day






28. American Society of Association Executives






29. Is mostly related to location and size of the facility






30. The market share that a business actually receives






31. The number of seats filled on a flight






32. Used at zoos - keeps special needs of one time visitors and includes local specialties






33. Generally repairable within a short amount of time - has a minor problem.






34. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






35. Key operating figure in menu engineering - determined by subtracting food cost from selling price






36. The airlines






37. (cost of drinks/sales of drinks)x100






38. Off-the-street






39. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






40. Include room and all three meals. Used in Europe






41. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






42. Specific cultural evens and festivals






43. A market share based on each business receiving an equal share of the market






44. A running inventory that automatically updates itself






45. Key to indicating a hotels performance - dollar sales/number of rooms rented






46. Guest who stay past their scheduled departure time






47. Guests who cancel on the day of arrival






48. (labor costs/net sales)x100






49. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






50. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine