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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A report prepared each day to provide essential performance information for a particular property to its management
mother sauces
daily report
rack rate
Overstays
2. ADR x Occupancy=Rev Par
corporate rate
Dual Accounting
leisure travel
REV PAR equation
3. A paste for thickening sauces - made from equal parts of fat and flour
Courts and Reservations
roux
pour/cost percentage
Late Charges
4. The number of seats filled on a flight
multiplier effect
A good way to pursue a position in the hospitality industry
Rate Cutting
load factor
5. (labor costs/net sales)x100
load factor
leisure travel
labor cost percentage
Franchising
6. Travel for business purposes
business travel
contribution margin
Counterfeit Money
multiplier effect
7. Protects both the guest and employee
Call Accounting System
Americans with Disabilities Act (ADA)
rack rate
niche
8. Include room and all three meals. Used in Europe
sales budget
multiplier effect
American Plan
REV PAR equation
9. Key to indicating a hotels performance - dollar sales/number of rooms rented
Job shadowing
Compensation in the hospitality industry
Average Daily Rate
du jour menu
10. Traveling cross country or abroad for purposes of volunteer work
Out of Inventory Rooms (OOI)
Travel Agencies
ecotourism
volunteer tourism
11. Following a worker to learn about his or her job
volunteer tourism
Pick Up Equation
Job shadowing
Rack Rate
12. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
contribution margin
Understay
hub-and-spoke system
13. Represents the leisure travelers and tourists
Late Charges
Courts and Reservations
What does RNA stand for?
Elastic Market
14. The airlines
Cancellations
weighted average
average guest check
Who did we steal Yield Management from?
15. Standard rate for everyone at a hotel
rack rate
Master Accounts
City Ledger
multiplier effect
16. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
room divisions
Adjusted Room Count
sales budget
17. The market share that a business actually receives
Registration Card
weighted average
actual market share
hub-and-spoke system
18. Lower than corporate rate - used when booking association business
association rate
Graveyard Shift
Rate Cutting
corporate rate
19. From the hours of 3:30 pm to 11:30 pm
Call Accounting System
haute cuisine
Due Bank
Swing Shift
20. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
AAA
fair market share
Amenity Creep
multiplier effect
21. Elaborate or artful cuisine - contemporary cuisine
Guest History Database
cultural tourism
haute cuisine
Travel Agencies
22. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Early Arrivals
Out of Inventory Rooms (OOI)
tourism
Master Accounts
23. Travel for family and friends - to see new areas
leisure travel
ASAE
AAA
Rate Cutting
24. Tourism with a consience
ecotourism
labor cost percentage
European Plan
Pick Up Equation
25. Some guests with reservations never arrive at the hotel.
AAA
Overstays
No-shows
sustainable tourism
26. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Merchant Discount Fees
Day Rate Rooms
Amenity Creep
volunteer tourism
27. Requires equal dollar amounts of charge and credits
Rate Cutting
Guest History Database
Dual Accounting
hub-and-spoke system
28. 'of the day'-chefs specials
tourist menu
du jour menu
Who did we steal Yield Management from?
Dual Accounting
29. Bechamel - espagnole - hollandaise - tomato - veloute
leisure travel
corporate rate
Out of Order Rooms (OOO)
mother sauces
30. A running inventory that automatically updates itself
Mobil
Who did we steal Yield Management from?
Building Cost Room Rate Formula
perpetual inventory
31. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Adjusted Room Count
actual market share
sales budget
Number of Folios
32. Specific cultural evens and festivals
OS
volunteer tourism
cultural tourism
WI
33. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Adjusted Room Count
mother sauces
ecotourism
Number of Folios
34. Courts consider reservations to be legal contracts
Rack Rate
AARP Rate
Courts and Reservations
Cancellations
35. Diamond Ratings
AAA
Adjoining and Connecting Rooms
daily report
Day Rate Rooms
36. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
corporate rate
roux
Who did we steal Yield Management from?
37. Ecotourism combined with practical matter for policy makers
Call Accounting System
sustainable tourism
RevPar
Adjoining and Connecting Rooms
38. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Catastrophe Plans
weighted average
Discounting
association rate
39. Prepare a marketing plan for yourself
Counterfeit Money
City Ledger
A good way to pursue a position in the hospitality industry
Due Bank
40. No reservation
rack rate
Franchising
room divisions
NR
41. Enables passengers to travel from one smaller city to another smaller city
tourism
Master Accounts
hub-and-spoke system
sous chef
42. A system that tracks guest room phone charges
average guest check
Compensation in the hospitality industry
Call Accounting System
labor cost percentage
43. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
A good way to pursue a position in the hospitality industry
association rate
mother sauces
Franchising
44. American Society of Association Executives
Extend Stay Hotels are also known as what?
ASAE
Building Cost Room Rate Formula
Inelastic Market
45. Is mostly related to location and size of the facility
WI
Dual Accounting
Compensation in the hospitality industry
fair market share
46. Rooms available for occupancy may be closed the next day
Master Accounts
hub-and-spoke system
Adjusted Room Count
Franchising
47. The full rate - without discounts - that one quotes as a room charge.
AARP Rate
Pick Up Equation
Franchising
Rack Rate
48. Employees who train employees
OS
Amenity Creep
sales budget
Designated trainers
49. Small ones are not even billed; they are erased with an allowance.
Late Charges
room divisions
Graveyard Shift
Average Daily Rate
50. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Master Accounts
Franchising
contribution margin