Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






2. A specific share or slot of a certain market






3. Represents the business travelers






4. Revenue earned per available room






5. Elaborate or artful cuisine - contemporary cuisine






6. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






7. (labor costs/net sales)x100






8. The market share that a business actually receives






9. A plan to maximize guest and property safety in the event of a disaster






10. Enables passengers to travel from one smaller city to another smaller city






11. 10-30% off the rack rate






12. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






13. From the hours of 11:30 pm to 7:30 am






14. The airlines






15. Possible to exceed 100% occupancy






16. Guests who cancel on the day of arrival






17. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






18. Bechamel - espagnole - hollandaise - tomato - veloute






19. Star System






20. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






21. Prepare a marketing plan for yourself






22. Employees who train employees






23. Guest who stay past their scheduled departure time






24. Walk-In






25. A running inventory that automatically updates itself






26. The number of seats filled on a flight






27. A market share based on each business receiving an equal share of the market






28. (cost of drinks/sales of drinks)x100






29. Getting the room at a certain percentage off






30. No reservation






31. Also known as the due back - difference returnable - U-owe-me's or the exchange






32. Traveling cross country or abroad for purposes of volunteer work






33. Specific cultural evens and festivals






34. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






35. Hotels have love-hate relationship






36. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






37. Preferred by most employees. From 7:30 am to 3:30 pm






38. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






39. Lowest possible rate - many restrictions






40. A paste for thickening sauces - made from equal parts of fat and flour






41. They would rather try the hotel desk than busier retail outlets.






42. Rooms available for occupancy may be closed the next day






43. Registered But Not Assigned






44. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






45. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






46. The individual who verifies and balances guests' accounts






47. Is mostly related to location and size of the facility






48. A system that tracks guest room phone charges






49. Used at zoos - keeps special needs of one time visitors and includes local specialties






50. American Society of Association Executives