Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A plan to maximize guest and property safety in the event of a disaster






2. Is mostly related to location and size of the facility






3. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






4. (cost of drinks/sales of drinks)x100






5. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






6. A running inventory that automatically updates itself






7. Preferred by most employees. From 7:30 am to 3:30 pm






8. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






9. Registered But Not Assigned






10. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






11. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






12. Every connecting room adjoins - but not every adjoining room connects






13. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






14. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






15. A cook who supervises food production and who reports to the executive chef; second in command






16. Key to indicating a hotels performance - dollar sales/number of rooms rented






17. Courts consider reservations to be legal contracts






18. Diamond Ratings






19. Rooms available for occupancy may be closed the next day






20. Travel for business purposes






21. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






22. Bechamel - espagnole - hollandaise - tomato - veloute






23. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






24. Employees who train employees






25. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






26. Guests who cancel on the day of arrival






27. The market share that a business actually receives






28. (labor costs/net sales)x100






29. Traveling cross country or abroad for purposes of volunteer work






30. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






31. Guest who stay past their scheduled departure time






32. 'of the day'-chefs specials






33. Getting the room at a certain percentage off






34. Possible to exceed 100% occupancy






35. From the hours of 3:30 pm to 11:30 pm






36. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






37. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






38. The number of seats filled on a flight






39. Represents the business travelers






40. 10-30% off the rack rate






41. A report prepared each day to provide essential performance information for a particular property to its management






42. Standard rate for everyone at a hotel






43. From the hours of 11:30 pm to 7:30 am






44. Enables passengers to travel from one smaller city to another smaller city






45. The individual who verifies and balances guests' accounts






46. Some guests with reservations never arrive at the hotel.






47. American Society of Association Executives






48. A financial plan detailing expected sales volume and sales revenue for a specified period of time






49. Also known as the due back - difference returnable - U-owe-me's or the exchange






50. A system that tracks guest room phone charges