Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. ADR x Occupancy=Rev Par






2. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






3. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






4. The market share that a business actually receives






5. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






6. They would rather try the hotel desk than busier retail outlets.






7. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






8. A system that tracks guest room phone charges






9. Key to indicating a hotels performance - dollar sales/number of rooms rented






10. A plan to maximize guest and property safety in the event of a disaster






11. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






12. Travel for family and friends - to see new areas






13. Getting the room at a certain percentage off






14. Elaborate or artful cuisine - contemporary cuisine






15. Guests who cancel on the day of arrival






16. Small ones are not even billed; they are erased with an allowance.






17. Diamond Ratings






18. Guest who stay past their scheduled departure time






19. Specific cultural evens and festivals






20. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






21. Is mostly related to location and size of the facility






22. Traveling cross country or abroad for purposes of volunteer work






23. Ecotourism combined with practical matter for policy makers






24. Revenue earned per available room






25. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






26. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






27. Walk-In






28. Preferred by most employees. From 7:30 am to 3:30 pm






29. Rooms available for occupancy may be closed the next day






30. Travel for recreation or the promotion and arrangement of such travel






31. Also known as the due back - difference returnable - U-owe-me's or the exchange






32. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






33. 10-30% off the rack rate






34. 'of the day'-chefs specials






35. The full rate - without discounts - that one quotes as a room charge.






36. Represents the business travelers






37. Some guests with reservations never arrive at the hotel.






38. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






39. Courts consider reservations to be legal contracts






40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






41. Off-the-street






42. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






43. Star System






44. The airlines






45. A report prepared each day to provide essential performance information for a particular property to its management






46. Protects both the guest and employee






47. All Suite hotels






48. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






49. Requires equal dollar amounts of charge and credits






50. A financial plan detailing expected sales volume and sales revenue for a specified period of time