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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Following a worker to learn about his or her job
load factor
Job shadowing
contribution margin
actual market share
2. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Merchant Discount Fees
sales budget
Rack Rate
room divisions
3. A report prepared each day to provide essential performance information for a particular property to its management
volunteer tourism
Call Accounting System
daily report
Rack Rate
4. A specific share or slot of a certain market
niche
Registration Card
contribution margin
Out of Inventory Rooms (OOI)
5. Every connecting room adjoins - but not every adjoining room connects
Day Shift
Inelastic Market
Adjoining and Connecting Rooms
niche
6. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
AARP Rate
rack rate
Adjusted Room Count
7. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
haute cuisine
mother sauces
Registration Card
8. Represents the business travelers
Inelastic Market
Out of Inventory Rooms (OOI)
Compensation in the hospitality industry
roux
9. Travel for recreation or the promotion and arrangement of such travel
OS
tourism
Registration Card
actual market share
10. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
business travel
tourist menu
Job shadowing
11. Travel for family and friends - to see new areas
niche
Job shadowing
leisure travel
Rate Cutting
12. Include room and all three meals. Used in Europe
Average Daily Rate
niche
Building Cost Room Rate Formula
American Plan
13. Revenue earned per available room
Graveyard Shift
RevPar
nouvelle cuisine
cultural tourism
14. A paste for thickening sauces - made from equal parts of fat and flour
Mobil
contribution margin
tourism
roux
15. Lower than corporate rate - used when booking association business
association rate
Americans with Disabilities Act (ADA)
hub-and-spoke system
sous chef
16. Possible to exceed 100% occupancy
What does RNA stand for?
Day Rate Rooms
Swing Shift
Extend Stay Hotels are also known as what?
17. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Registration Card
Graveyard Shift
catchment area
association rate
18. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
labor cost percentage
leisure travel
volunteer tourism
Master Accounts
19. Represents the leisure travelers and tourists
Franchising
average guest check
tourist menu
Elastic Market
20. Small ones are not even billed; they are erased with an allowance.
nouvelle cuisine
Late Charges
Who did we steal Yield Management from?
REV PAR equation
21. Used at zoos - keeps special needs of one time visitors and includes local specialties
ecotourism
Amenity Creep
What does RNA stand for?
tourist menu
22. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
WI
association rate
business travel
23. From the hours of 3:30 pm to 11:30 pm
No-shows
Travel Agencies
du jour menu
Swing Shift
24. No reservation
Number of Folios
NR
pour/cost percentage
REV PAR equation
25. Enables passengers to travel from one smaller city to another smaller city
association rate
hub-and-spoke system
Out of Order Rooms (OOO)
room divisions
26. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
Rack Rate
Compensation in the hospitality industry
Merchant Discount Fees
27. Protects both the guest and employee
Graveyard Shift
contribution margin
Americans with Disabilities Act (ADA)
nouvelle cuisine
28. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
ASAE
Pick Up Equation
mother sauces
Americans with Disabilities Act (ADA)
29. A market share based on each business receiving an equal share of the market
Extend Stay Hotels are also known as what?
Average Daily Rate
fair market share
Courts and Reservations
30. Is mostly related to location and size of the facility
haute cuisine
ASAE
Compensation in the hospitality industry
Registration Card
31. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Overstays
Swing Shift
Building Cost Room Rate Formula
Who did we steal Yield Management from?
32. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Catastrophe Plans
Rate Cutting
OS
Job shadowing
33. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
AARP Rate
Average Daily Rate
fair market share
34. (cost of drinks/sales of drinks)x100
Graveyard Shift
pour/cost percentage
guest accounting module
Extend Stay Hotels are also known as what?
35. A running inventory that automatically updates itself
perpetual inventory
Call Accounting System
Catastrophe Plans
Average Daily Rate
36. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Inelastic Market
Adjoining and Connecting Rooms
Guest History Database
Merchant Discount Fees
37. Generally repairable within a short amount of time - has a minor problem.
Understay
Out of Order Rooms (OOO)
American Plan
corporate rate
38. Getting the room at a certain percentage off
Discounting
Swing Shift
labor cost percentage
cultural tourism
39. A system that tracks guest room phone charges
labor cost percentage
guest accounting module
Call Accounting System
Late Charges
40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
A good way to pursue a position in the hospitality industry
guest accounting module
Cancellations
41. The market share that a business actually receives
cultural tourism
Travel Agencies
American Plan
actual market share
42. Tourism with a consience
No-shows
Compensation in the hospitality industry
OS
ecotourism
43. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
average guest check
City Ledger
Cancellations
pour/cost percentage
44. Requires equal dollar amounts of charge and credits
Dual Accounting
niche
Pick Up Equation
perpetual inventory
45. A plan to maximize guest and property safety in the event of a disaster
What does RNA stand for?
guest accounting module
Catastrophe Plans
association rate
46. Rooms available for occupancy may be closed the next day
Extend Stay Hotels are also known as what?
Adjusted Room Count
AARP Rate
actual market share
47. Walk-In
WI
Out of Inventory Rooms (OOI)
room divisions
daily report
48. Star System
ASAE
Building Cost Room Rate Formula
Courts and Reservations
Mobil
49. Courts consider reservations to be legal contracts
Adjusted Room Count
Catastrophe Plans
Courts and Reservations
guest accounting module
50. Registered But Not Assigned
Dual Accounting
association rate
What does RNA stand for?
contribution margin