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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key operating figure in menu engineering - determined by subtracting food cost from selling price
sales budget
Cancellations
pour/cost percentage
contribution margin
2. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Guest History Database
labor cost percentage
Building Cost Room Rate Formula
guest accounting module
3. Travel for business purposes
business travel
European Plan
Late Charges
leisure travel
4. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Dual Accounting
Merchant Discount Fees
Who did we steal Yield Management from?
Guest History Database
5. 'of the day'-chefs specials
Master Accounts
du jour menu
actual market share
Overstays
6. Represents the leisure travelers and tourists
Elastic Market
hub-and-spoke system
corporate rate
Dual Accounting
7. Diamond Ratings
room divisions
AAA
Overstays
Day Shift
8. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
REV PAR equation
Catastrophe Plans
Graveyard Shift
9. Specific cultural evens and festivals
cultural tourism
Master Accounts
American Plan
Registration Card
10. Following a worker to learn about his or her job
Job shadowing
catchment area
night auditor
AAA
11. The airlines
mother sauces
Who did we steal Yield Management from?
Average Daily Rate
sustainable tourism
12. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Elastic Market
Registration Card
Master Accounts
Understay
13. The full rate - without discounts - that one quotes as a room charge.
Adjoining and Connecting Rooms
catchment area
Rack Rate
Discounting
14. The individual who verifies and balances guests' accounts
Franchising
night auditor
AARP Rate
Graveyard Shift
15. Is mostly related to location and size of the facility
multiplier effect
Understay
haute cuisine
Compensation in the hospitality industry
16. Preferred by most employees. From 7:30 am to 3:30 pm
OS
Day Shift
multiplier effect
NR
17. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Counterfeit Money
No-shows
Inelastic Market
multiplier effect
18. Registered But Not Assigned
What does RNA stand for?
Amenity Creep
A good way to pursue a position in the hospitality industry
AARP Rate
19. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
REV PAR equation
Dual Accounting
City Ledger
haute cuisine
20. A paste for thickening sauces - made from equal parts of fat and flour
roux
tourism
association rate
American Plan
21. American Society of Association Executives
ASAE
Compensation in the hospitality industry
tourist menu
Overstays
22. A specific share or slot of a certain market
rack rate
Compensation in the hospitality industry
sous chef
niche
23. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
night auditor
Day Rate Rooms
Guest History Database
24. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Pick Up Equation
actual market share
corporate rate
Americans with Disabilities Act (ADA)
25. Prepare a marketing plan for yourself
Courts and Reservations
Building Cost Room Rate Formula
A good way to pursue a position in the hospitality industry
Guest History Database
26. Courts consider reservations to be legal contracts
Average Daily Rate
NR
Franchising
Courts and Reservations
27. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Understay
corporate rate
guest accounting module
28. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
Out of Order Rooms (OOO)
guest accounting module
Counterfeit Money
29. A plan to maximize guest and property safety in the event of a disaster
cultural tourism
Building Cost Room Rate Formula
catchment area
Catastrophe Plans
30. ADR x Occupancy=Rev Par
Guest History Database
Out of Inventory Rooms (OOI)
AARP Rate
REV PAR equation
31. Some guests with reservations never arrive at the hotel.
multiplier effect
No-shows
Travel Agencies
guest accounting module
32. Small ones are not even billed; they are erased with an allowance.
cultural tourism
Late Charges
What does RNA stand for?
Building Cost Room Rate Formula
33. Tourism with a consience
labor cost percentage
ecotourism
Who did we steal Yield Management from?
hub-and-spoke system
34. Travel for family and friends - to see new areas
leisure travel
hub-and-spoke system
Late Charges
pour/cost percentage
35. They would rather try the hotel desk than busier retail outlets.
Discounting
Pick Up Equation
Counterfeit Money
Early Arrivals
36. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Day Shift
Master Accounts
Day Rate Rooms
du jour menu
37. Guests who leave earlier than expected
A good way to pursue a position in the hospitality industry
fair market share
Understay
business travel
38. Lower than corporate rate - used when booking association business
American Plan
Guest History Database
Cancellations
association rate
39. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Compensation in the hospitality industry
Courts and Reservations
AARP Rate
40. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Early Arrivals
Day Shift
Counterfeit Money
AARP Rate
41. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
ecotourism
Registration Card
nouvelle cuisine
OS
42. Travel for recreation or the promotion and arrangement of such travel
multiplier effect
Travel Agencies
Swing Shift
tourism
43. Also known as the due back - difference returnable - U-owe-me's or the exchange
load factor
Graveyard Shift
European Plan
Due Bank
44. Ecotourism combined with practical matter for policy makers
sustainable tourism
perpetual inventory
OS
rack rate
45. Traveling cross country or abroad for purposes of volunteer work
volunteer tourism
AARP Rate
Guest History Database
catchment area
46. Represents the business travelers
Dual Accounting
Number of Folios
sous chef
Inelastic Market
47. All Suite hotels
A good way to pursue a position in the hospitality industry
Travel Agencies
Extend Stay Hotels are also known as what?
sous chef
48. Include room and all three meals. Used in Europe
Early Arrivals
American Plan
Dual Accounting
European Plan
49. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Discounting
tourist menu
Rate Cutting
room divisions
50. Revenue earned per available room
Master Accounts
RevPar
Number of Folios
AARP Rate