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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bechamel - espagnole - hollandaise - tomato - veloute
Number of Folios
mother sauces
sales budget
Day Shift
2. A paste for thickening sauces - made from equal parts of fat and flour
multiplier effect
Courts and Reservations
roux
Adjoining and Connecting Rooms
3. Registered But Not Assigned
AARP Rate
OS
What does RNA stand for?
Travel Agencies
4. All Suite hotels
Swing Shift
niche
Extend Stay Hotels are also known as what?
Average Daily Rate
5. Getting the room at a certain percentage off
tourist menu
Travel Agencies
Discounting
Registration Card
6. The individual who verifies and balances guests' accounts
night auditor
room divisions
mother sauces
Day Rate Rooms
7. (cost of drinks/sales of drinks)x100
RevPar
pour/cost percentage
Call Accounting System
Day Rate Rooms
8. From the hours of 3:30 pm to 11:30 pm
tourist menu
Travel Agencies
Swing Shift
sales budget
9. Travel for business purposes
Number of Folios
food cost percentage
Swing Shift
business travel
10. Guests who cancel on the day of arrival
Cancellations
No-shows
mother sauces
Inelastic Market
11. The airlines
AARP Rate
Who did we steal Yield Management from?
Rate Cutting
contribution margin
12. Generally repairable within a short amount of time - has a minor problem.
business travel
Out of Order Rooms (OOO)
European Plan
actual market share
13. Employees who train employees
Designated trainers
Building Cost Room Rate Formula
Master Accounts
labor cost percentage
14. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Discounting
food cost percentage
Rate Cutting
What does RNA stand for?
15. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
European Plan
Who did we steal Yield Management from?
Swing Shift
16. The average amount each group spends
average guest check
Merchant Discount Fees
Elastic Market
AAA
17. The number of seats filled on a flight
load factor
Early Arrivals
cultural tourism
Guest History Database
18. Off-the-street
load factor
Discounting
OS
catchment area
19. Walk-In
WI
Cancellations
sustainable tourism
Out of Inventory Rooms (OOI)
20. Some guests with reservations never arrive at the hotel.
No-shows
actual market share
Building Cost Room Rate Formula
Catastrophe Plans
21. Also known as the due back - difference returnable - U-owe-me's or the exchange
average guest check
Guest History Database
Due Bank
load factor
22. Prepare a marketing plan for yourself
actual market share
A good way to pursue a position in the hospitality industry
Discounting
What does RNA stand for?
23. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Mobil
nouvelle cuisine
City Ledger
weighted average
24. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
load factor
room divisions
association rate
Elastic Market
25. Represents the leisure travelers and tourists
Compensation in the hospitality industry
Elastic Market
niche
Who did we steal Yield Management from?
26. No reservation
sales budget
American Plan
association rate
NR
27. 'of the day'-chefs specials
du jour menu
Job shadowing
niche
load factor
28. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
business travel
Early Arrivals
haute cuisine
Merchant Discount Fees
29. Ecotourism combined with practical matter for policy makers
REV PAR equation
RevPar
City Ledger
sustainable tourism
30. A running inventory that automatically updates itself
Out of Inventory Rooms (OOI)
WI
Guest History Database
perpetual inventory
31. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
tourism
pour/cost percentage
Pick Up Equation
32. Revenue earned per available room
Overstays
room divisions
RevPar
Pick Up Equation
33. Travel for recreation or the promotion and arrangement of such travel
tourism
cultural tourism
Early Arrivals
Out of Inventory Rooms (OOI)
34. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
Counterfeit Money
Travel Agencies
ecotourism
35. They would rather try the hotel desk than busier retail outlets.
Number of Folios
Counterfeit Money
labor cost percentage
Building Cost Room Rate Formula
36. Lowest possible rate - many restrictions
AARP Rate
Pick Up Equation
RevPar
sous chef
37. A market share based on each business receiving an equal share of the market
load factor
nouvelle cuisine
labor cost percentage
fair market share
38. Courts consider reservations to be legal contracts
Courts and Reservations
niche
tourism
Job shadowing
39. Lower than corporate rate - used when booking association business
room divisions
association rate
corporate rate
tourism
40. The full rate - without discounts - that one quotes as a room charge.
average guest check
Master Accounts
Rack Rate
European Plan
41. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Adjusted Room Count
Pick Up Equation
fair market share
ASAE
42. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Master Accounts
sales budget
ecotourism
43. Specific cultural evens and festivals
cultural tourism
Average Daily Rate
What does RNA stand for?
Who did we steal Yield Management from?
44. A system that tracks guest room phone charges
volunteer tourism
Call Accounting System
Catastrophe Plans
sales budget
45. Elaborate or artful cuisine - contemporary cuisine
European Plan
catchment area
niche
haute cuisine
46. Travel for family and friends - to see new areas
pour/cost percentage
leisure travel
Number of Folios
Building Cost Room Rate Formula
47. Represents the business travelers
hub-and-spoke system
weighted average
Rack Rate
Inelastic Market
48. Is mostly related to location and size of the facility
sous chef
load factor
City Ledger
Compensation in the hospitality industry
49. ADR x Occupancy=Rev Par
Merchant Discount Fees
REV PAR equation
Dual Accounting
Amenity Creep
50. A plan to maximize guest and property safety in the event of a disaster
Number of Folios
night auditor
actual market share
Catastrophe Plans