Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Requires equal dollar amounts of charge and credits






2. A system that tracks guest room phone charges






3. Registered But Not Assigned






4. American Society of Association Executives






5. Diamond Ratings






6. (cost of drinks/sales of drinks)x100






7. Guest who stay past their scheduled departure time






8. Elaborate or artful cuisine - contemporary cuisine






9. Traveling cross country or abroad for purposes of volunteer work






10. The airlines






11. Hotels have love-hate relationship






12. From the hours of 3:30 pm to 11:30 pm






13. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






14. Guests who cancel on the day of arrival






15. Bechamel - espagnole - hollandaise - tomato - veloute






16. Courts consider reservations to be legal contracts






17. A financial plan detailing expected sales volume and sales revenue for a specified period of time






18. Getting the room at a certain percentage off






19. Include room and all three meals. Used in Europe






20. The average amount each group spends






21. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






22. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






23. Tourism with a consience






24. Preferred by most employees. From 7:30 am to 3:30 pm






25. Revenue earned per available room






26. Guests who leave earlier than expected






27. Walk-In






28. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






29. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






30. Possible to exceed 100% occupancy






31. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






32. A report prepared each day to provide essential performance information for a particular property to its management






33. The full rate - without discounts - that one quotes as a room charge.






34. A market share based on each business receiving an equal share of the market






35. A cook who supervises food production and who reports to the executive chef; second in command






36. Ecotourism combined with practical matter for policy makers






37. Prepare a marketing plan for yourself






38. The individual who verifies and balances guests' accounts






39. No reservation






40. A paste for thickening sauces - made from equal parts of fat and flour






41. Key operating figure in menu engineering - determined by subtracting food cost from selling price






42. Also known as the due back - difference returnable - U-owe-me's or the exchange






43. Some guests with reservations never arrive at the hotel.






44. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






45. Represents the leisure travelers and tourists






46. Off-the-street






47. Travel for family and friends - to see new areas






48. 10-30% off the rack rate






49. Small ones are not even billed; they are erased with an allowance.






50. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40