Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






2. Travel for recreation or the promotion and arrangement of such travel






3. Rooms available for occupancy may be closed the next day






4. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






5. All Suite hotels






6. A market share based on each business receiving an equal share of the market






7. Courts consider reservations to be legal contracts






8. Possible to exceed 100% occupancy






9. The airlines






10. Tourism with a consience






11. Elaborate or artful cuisine - contemporary cuisine






12. Standard rate for everyone at a hotel






13. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






14. Guests who cancel on the day of arrival






15. From the hours of 11:30 pm to 7:30 am






16. A report prepared each day to provide essential performance information for a particular property to its management






17. Lowest possible rate - many restrictions






18. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






19. The number of seats filled on a flight






20. Star System






21. The individual who verifies and balances guests' accounts






22. Represents the business travelers






23. The average amount each group spends






24. 'of the day'-chefs specials






25. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






26. Employees who train employees






27. ADR x Occupancy=Rev Par






28. Preferred by most employees. From 7:30 am to 3:30 pm






29. Travel for business purposes






30. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






31. Diamond Ratings






32. Prepare a marketing plan for yourself






33. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






34. Ecotourism combined with practical matter for policy makers






35. Also known as the due back - difference returnable - U-owe-me's or the exchange






36. A financial plan detailing expected sales volume and sales revenue for a specified period of time






37. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






38. Registered But Not Assigned






39. (cost of drinks/sales of drinks)x100






40. Lower than corporate rate - used when booking association business






41. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






42. Walk-In






43. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






44. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






45. Generally repairable within a short amount of time - has a minor problem.






46. Hotels have love-hate relationship






47. A specific share or slot of a certain market






48. Every connecting room adjoins - but not every adjoining room connects






49. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






50. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.