Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






2. Getting the room at a certain percentage off






3. Off-the-street






4. (labor costs/net sales)x100






5. Is mostly related to location and size of the facility






6. Guests who cancel on the day of arrival






7. A specific share or slot of a certain market






8. No reservation






9. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






10. Revenue earned per available room






11. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






12. Prepare a marketing plan for yourself






13. Guest who stay past their scheduled departure time






14. Every connecting room adjoins - but not every adjoining room connects






15. The full rate - without discounts - that one quotes as a room charge.






16. A running inventory that automatically updates itself






17. Represents the business travelers






18. A financial plan detailing expected sales volume and sales revenue for a specified period of time






19. Registered But Not Assigned






20. American Society of Association Executives






21. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






22. (cost of drinks/sales of drinks)x100






23. Specific cultural evens and festivals






24. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






25. A paste for thickening sauces - made from equal parts of fat and flour






26. From the hours of 3:30 pm to 11:30 pm






27. Star System






28. ADR x Occupancy=Rev Par






29. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






30. A system that tracks guest room phone charges






31. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






32. Preferred by most employees. From 7:30 am to 3:30 pm






33. Courts consider reservations to be legal contracts






34. Travel for recreation or the promotion and arrangement of such travel






35. Represents the leisure travelers and tourists






36. Protects both the guest and employee






37. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






38. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






39. From the hours of 11:30 pm to 7:30 am






40. The market share that a business actually receives






41. Key to indicating a hotels performance - dollar sales/number of rooms rented






42. Bechamel - espagnole - hollandaise - tomato - veloute






43. Hotels have love-hate relationship






44. Rooms available for occupancy may be closed the next day






45. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






46. Enables passengers to travel from one smaller city to another smaller city






47. Travel for business purposes






48. A plan to maximize guest and property safety in the event of a disaster






49. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






50. Lower than corporate rate - used when booking association business