Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






2. Guests who cancel on the day of arrival






3. Some guests with reservations never arrive at the hotel.






4. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






5. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






6. Lower than corporate rate - used when booking association business






7. American Society of Association Executives






8. Courts consider reservations to be legal contracts






9. Star System






10. Hotels have love-hate relationship






11. Tourism with a consience






12. Small ones are not even billed; they are erased with an allowance.






13. A plan to maximize guest and property safety in the event of a disaster






14. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






15. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






16. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






17. Represents the leisure travelers and tourists






18. A cook who supervises food production and who reports to the executive chef; second in command






19. Following a worker to learn about his or her job






20. Every connecting room adjoins - but not every adjoining room connects






21. Include room and all three meals. Used in Europe






22. Guests who leave earlier than expected






23. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






24. The airlines






25. ADR x Occupancy=Rev Par






26. Specific cultural evens and festivals






27. A paste for thickening sauces - made from equal parts of fat and flour






28. The market share that a business actually receives






29. Employees who train employees






30. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






31. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






32. Preferred by most employees. From 7:30 am to 3:30 pm






33. Also known as the due back - difference returnable - U-owe-me's or the exchange






34. All Suite hotels






35. Guest who stay past their scheduled departure time






36. No reservation






37. From the hours of 3:30 pm to 11:30 pm






38. Registered But Not Assigned






39. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






40. Walk-In






41. Requires equal dollar amounts of charge and credits






42. Travel for business purposes






43. Revenue earned per available room






44. The individual who verifies and balances guests' accounts






45. Generally repairable within a short amount of time - has a minor problem.






46. They would rather try the hotel desk than busier retail outlets.






47. A specific share or slot of a certain market






48. A running inventory that automatically updates itself






49. Off-the-street






50. A market share based on each business receiving an equal share of the market