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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All Suite hotels
Extend Stay Hotels are also known as what?
ASAE
average guest check
fair market share
2. A market share based on each business receiving an equal share of the market
Mobil
perpetual inventory
OS
fair market share
3. Travel for recreation or the promotion and arrangement of such travel
labor cost percentage
multiplier effect
tourism
hub-and-spoke system
4. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Travel Agencies
labor cost percentage
Dual Accounting
5. The market share that a business actually receives
Who did we steal Yield Management from?
Building Cost Room Rate Formula
actual market share
Americans with Disabilities Act (ADA)
6. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
City Ledger
REV PAR equation
Building Cost Room Rate Formula
Amenity Creep
7. Ecotourism combined with practical matter for policy makers
du jour menu
sustainable tourism
Counterfeit Money
labor cost percentage
8. Bechamel - espagnole - hollandaise - tomato - veloute
tourism
Compensation in the hospitality industry
Master Accounts
mother sauces
9. Courts consider reservations to be legal contracts
Courts and Reservations
weighted average
ASAE
Rate Cutting
10. Preferred by most employees. From 7:30 am to 3:30 pm
Discounting
fair market share
Day Shift
Job shadowing
11. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Discounting
guest accounting module
rack rate
Overstays
12. Protects both the guest and employee
Late Charges
Americans with Disabilities Act (ADA)
Amenity Creep
Catastrophe Plans
13. Small ones are not even billed; they are erased with an allowance.
Travel Agencies
perpetual inventory
A good way to pursue a position in the hospitality industry
Late Charges
14. Requires equal dollar amounts of charge and credits
Franchising
A good way to pursue a position in the hospitality industry
labor cost percentage
Dual Accounting
15. Lower than corporate rate - used when booking association business
Number of Folios
food cost percentage
Pick Up Equation
association rate
16. A specific share or slot of a certain market
nouvelle cuisine
Average Daily Rate
niche
Extend Stay Hotels are also known as what?
17. Enables passengers to travel from one smaller city to another smaller city
nouvelle cuisine
Adjoining and Connecting Rooms
sales budget
hub-and-spoke system
18. Prepare a marketing plan for yourself
Registration Card
Pick Up Equation
A good way to pursue a position in the hospitality industry
roux
19. Used at zoos - keeps special needs of one time visitors and includes local specialties
Late Charges
nouvelle cuisine
tourist menu
OS
20. Traveling cross country or abroad for purposes of volunteer work
sales budget
volunteer tourism
Catastrophe Plans
Guest History Database
21. Following a worker to learn about his or her job
tourism
tourist menu
Job shadowing
guest accounting module
22. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
niche
actual market share
room divisions
AAA
23. Key to indicating a hotels performance - dollar sales/number of rooms rented
food cost percentage
Average Daily Rate
actual market share
Registration Card
24. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
perpetual inventory
AARP Rate
Swing Shift
catchment area
25. Off-the-street
OS
A good way to pursue a position in the hospitality industry
Inelastic Market
Rate Cutting
26. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Travel Agencies
Compensation in the hospitality industry
du jour menu
Master Accounts
27. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
European Plan
weighted average
Pick Up Equation
Building Cost Room Rate Formula
28. A plan to maximize guest and property safety in the event of a disaster
Dual Accounting
Catastrophe Plans
multiplier effect
sous chef
29. A paste for thickening sauces - made from equal parts of fat and flour
volunteer tourism
actual market share
food cost percentage
roux
30. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
sustainable tourism
weighted average
Elastic Market
31. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Amenity Creep
du jour menu
actual market share
32. Travel for business purposes
business travel
daily report
haute cuisine
Day Shift
33. ADR x Occupancy=Rev Par
Guest History Database
REV PAR equation
American Plan
Average Daily Rate
34. A cook who supervises food production and who reports to the executive chef; second in command
Job shadowing
sous chef
volunteer tourism
Adjusted Room Count
35. Represents the business travelers
pour/cost percentage
fair market share
actual market share
Inelastic Market
36. Include room and all three meals. Used in Europe
American Plan
rack rate
City Ledger
corporate rate
37. A running inventory that automatically updates itself
Day Shift
rack rate
perpetual inventory
sustainable tourism
38. 'of the day'-chefs specials
Franchising
sustainable tourism
Average Daily Rate
du jour menu
39. Revenue earned per available room
RevPar
corporate rate
Dual Accounting
Franchising
40. They would rather try the hotel desk than busier retail outlets.
Discounting
Catastrophe Plans
Counterfeit Money
haute cuisine
41. (labor costs/net sales)x100
food cost percentage
nouvelle cuisine
Out of Order Rooms (OOO)
labor cost percentage
42. Walk-In
WI
Average Daily Rate
Out of Inventory Rooms (OOI)
Late Charges
43. Getting the room at a certain percentage off
cultural tourism
Discounting
Late Charges
Adjusted Room Count
44. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Rate Cutting
Building Cost Room Rate Formula
AAA
45. Guests who leave earlier than expected
Understay
corporate rate
weighted average
Mobil
46. Represents the leisure travelers and tourists
sales budget
Elastic Market
sustainable tourism
Number of Folios
47. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
night auditor
daily report
Building Cost Room Rate Formula
Out of Inventory Rooms (OOI)
48. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Registration Card
AAA
fair market share
Guest History Database
49. The number of seats filled on a flight
Rate Cutting
load factor
Building Cost Room Rate Formula
haute cuisine
50. Possible to exceed 100% occupancy
food cost percentage
Cancellations
Day Rate Rooms
tourism