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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotels have love-hate relationship
Travel Agencies
Courts and Reservations
WI
contribution margin
2. Used at zoos - keeps special needs of one time visitors and includes local specialties
A good way to pursue a position in the hospitality industry
tourist menu
Day Shift
hub-and-spoke system
3. Following a worker to learn about his or her job
weighted average
Job shadowing
Guest History Database
ASAE
4. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
night auditor
Mobil
multiplier effect
roux
5. Lower than corporate rate - used when booking association business
association rate
perpetual inventory
fair market share
Due Bank
6. Every connecting room adjoins - but not every adjoining room connects
A good way to pursue a position in the hospitality industry
Adjoining and Connecting Rooms
Guest History Database
Overstays
7. 10-30% off the rack rate
Who did we steal Yield Management from?
tourist menu
corporate rate
load factor
8. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Catastrophe Plans
Amenity Creep
Registration Card
tourist menu
9. ADR x Occupancy=Rev Par
cultural tourism
WI
association rate
REV PAR equation
10. Courts consider reservations to be legal contracts
Amenity Creep
sustainable tourism
Counterfeit Money
Courts and Reservations
11. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Courts and Reservations
Franchising
Day Rate Rooms
12. Travel for family and friends - to see new areas
Franchising
load factor
leisure travel
tourist menu
13. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Day Shift
food cost percentage
Early Arrivals
Guest History Database
14. A specific share or slot of a certain market
catchment area
niche
Inelastic Market
Pick Up Equation
15. Travel for recreation or the promotion and arrangement of such travel
tourism
Pick Up Equation
daily report
Counterfeit Money
16. A running inventory that automatically updates itself
sous chef
Graveyard Shift
perpetual inventory
Adjoining and Connecting Rooms
17. American Society of Association Executives
Out of Inventory Rooms (OOI)
hub-and-spoke system
daily report
ASAE
18. Ecotourism combined with practical matter for policy makers
sustainable tourism
Day Shift
Amenity Creep
AAA
19. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
WI
Discounting
ecotourism
20. The airlines
European Plan
Who did we steal Yield Management from?
Cancellations
sales budget
21. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Average Daily Rate
Rate Cutting
RevPar
AAA
22. A paste for thickening sauces - made from equal parts of fat and flour
Inelastic Market
corporate rate
rack rate
roux
23. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
rack rate
Pick Up Equation
tourist menu
fair market share
24. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
sustainable tourism
corporate rate
Travel Agencies
25. A financial plan detailing expected sales volume and sales revenue for a specified period of time
volunteer tourism
weighted average
Merchant Discount Fees
sales budget
26. Small ones are not even billed; they are erased with an allowance.
room divisions
food cost percentage
Late Charges
European Plan
27. Requires equal dollar amounts of charge and credits
AARP Rate
ASAE
food cost percentage
Dual Accounting
28. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
labor cost percentage
Pick Up Equation
ASAE
29. No reservation
NR
guest accounting module
rack rate
Extend Stay Hotels are also known as what?
30. Guest who stay past their scheduled departure time
roux
tourist menu
Overstays
Amenity Creep
31. Specific cultural evens and festivals
Elastic Market
Registration Card
cultural tourism
Designated trainers
32. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Pick Up Equation
fair market share
food cost percentage
guest accounting module
33. Travel for business purposes
haute cuisine
Who did we steal Yield Management from?
Late Charges
business travel
34. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
NR
Adjoining and Connecting Rooms
Average Daily Rate
35. The individual who verifies and balances guests' accounts
Travel Agencies
night auditor
labor cost percentage
NR
36. They would rather try the hotel desk than busier retail outlets.
Inelastic Market
Pick Up Equation
mother sauces
Counterfeit Money
37. 'of the day'-chefs specials
du jour menu
Job shadowing
Due Bank
Swing Shift
38. A report prepared each day to provide essential performance information for a particular property to its management
Out of Inventory Rooms (OOI)
daily report
Day Rate Rooms
hub-and-spoke system
39. Star System
RevPar
daily report
Mobil
Day Shift
40. Employees who train employees
Designated trainers
sustainable tourism
Adjoining and Connecting Rooms
Inelastic Market
41. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
haute cuisine
Rate Cutting
Merchant Discount Fees
42. Also known as the due back - difference returnable - U-owe-me's or the exchange
Adjusted Room Count
Due Bank
City Ledger
Inelastic Market
43. (cost of drinks/sales of drinks)x100
pour/cost percentage
Overstays
business travel
Merchant Discount Fees
44. Some guests with reservations never arrive at the hotel.
guest accounting module
No-shows
Catastrophe Plans
load factor
45. A market share based on each business receiving an equal share of the market
AARP Rate
load factor
fair market share
Compensation in the hospitality industry
46. Preferred by most employees. From 7:30 am to 3:30 pm
Adjusted Room Count
Building Cost Room Rate Formula
City Ledger
Day Shift
47. (labor costs/net sales)x100
labor cost percentage
Travel Agencies
Out of Order Rooms (OOO)
nouvelle cuisine
48. Guests who cancel on the day of arrival
haute cuisine
daily report
Franchising
Cancellations
49. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Swing Shift
rack rate
food cost percentage
Guest History Database
50. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Early Arrivals
Building Cost Room Rate Formula
du jour menu
Day Shift