SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
cultural tourism
No-shows
Americans with Disabilities Act (ADA)
2. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Pick Up Equation
weighted average
Inelastic Market
3. A market share based on each business receiving an equal share of the market
Registration Card
fair market share
Cancellations
Out of Order Rooms (OOO)
4. The airlines
room divisions
Who did we steal Yield Management from?
Cancellations
Due Bank
5. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Early Arrivals
food cost percentage
tourist menu
Americans with Disabilities Act (ADA)
6. A report prepared each day to provide essential performance information for a particular property to its management
daily report
Early Arrivals
roux
Discounting
7. Traveling cross country or abroad for purposes of volunteer work
Compensation in the hospitality industry
Designated trainers
multiplier effect
volunteer tourism
8. Also known as the due back - difference returnable - U-owe-me's or the exchange
daily report
Who did we steal Yield Management from?
corporate rate
Due Bank
9. Diamond Ratings
Number of Folios
Rack Rate
niche
AAA
10. Represents the leisure travelers and tourists
fair market share
Due Bank
Catastrophe Plans
Elastic Market
11. Registered But Not Assigned
Late Charges
roux
What does RNA stand for?
Out of Order Rooms (OOO)
12. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
tourism
corporate rate
cultural tourism
City Ledger
13. Walk-In
room divisions
American Plan
cultural tourism
WI
14. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
Graveyard Shift
Overstays
City Ledger
15. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Franchising
perpetual inventory
Amenity Creep
Dual Accounting
16. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Guest History Database
Number of Folios
Adjusted Room Count
Counterfeit Money
17. The individual who verifies and balances guests' accounts
night auditor
Registration Card
No-shows
Counterfeit Money
18. Courts consider reservations to be legal contracts
Late Charges
RevPar
Job shadowing
Courts and Reservations
19. ADR x Occupancy=Rev Par
rack rate
REV PAR equation
Amenity Creep
Americans with Disabilities Act (ADA)
20. Small ones are not even billed; they are erased with an allowance.
Overstays
Late Charges
Building Cost Room Rate Formula
labor cost percentage
21. Every connecting room adjoins - but not every adjoining room connects
food cost percentage
du jour menu
Adjoining and Connecting Rooms
Rate Cutting
22. Some guests with reservations never arrive at the hotel.
nouvelle cuisine
Late Charges
City Ledger
No-shows
23. 10-30% off the rack rate
Out of Inventory Rooms (OOI)
No-shows
corporate rate
tourism
24. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Building Cost Room Rate Formula
Call Accounting System
Overstays
25. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Due Bank
Graveyard Shift
guest accounting module
AAA
26. No reservation
Building Cost Room Rate Formula
NR
fair market share
Rate Cutting
27. A financial plan detailing expected sales volume and sales revenue for a specified period of time
sales budget
City Ledger
Master Accounts
Overstays
28. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
Due Bank
load factor
Day Rate Rooms
29. Star System
Mobil
Call Accounting System
City Ledger
Amenity Creep
30. A paste for thickening sauces - made from equal parts of fat and flour
WI
No-shows
niche
roux
31. Following a worker to learn about his or her job
Job shadowing
Inelastic Market
Registration Card
Master Accounts
32. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
mother sauces
volunteer tourism
Rate Cutting
Number of Folios
33. (cost of drinks/sales of drinks)x100
Americans with Disabilities Act (ADA)
pour/cost percentage
Understay
OS
34. Guests who leave earlier than expected
business travel
food cost percentage
Understay
association rate
35. Protects both the guest and employee
Franchising
Americans with Disabilities Act (ADA)
Compensation in the hospitality industry
Out of Order Rooms (OOO)
36. (labor costs/net sales)x100
American Plan
Registration Card
multiplier effect
labor cost percentage
37. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
leisure travel
business travel
Elastic Market
room divisions
38. A plan to maximize guest and property safety in the event of a disaster
NR
Catastrophe Plans
business travel
Late Charges
39. Travel for family and friends - to see new areas
Day Rate Rooms
leisure travel
catchment area
corporate rate
40. A system that tracks guest room phone charges
corporate rate
Understay
Early Arrivals
Call Accounting System
41. Key operating figure in menu engineering - determined by subtracting food cost from selling price
hub-and-spoke system
contribution margin
guest accounting module
WI
42. Employees who train employees
volunteer tourism
Designated trainers
hub-and-spoke system
association rate
43. All Suite hotels
Cancellations
guest accounting module
Extend Stay Hotels are also known as what?
ASAE
44. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
corporate rate
Designated trainers
night auditor
45. Possible to exceed 100% occupancy
Day Rate Rooms
Amenity Creep
roux
sustainable tourism
46. The market share that a business actually receives
NR
daily report
actual market share
Amenity Creep
47. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Dual Accounting
Out of Order Rooms (OOO)
weighted average
Mobil
48. Specific cultural evens and festivals
Late Charges
niche
cultural tourism
NR
49. Rooms available for occupancy may be closed the next day
Amenity Creep
Americans with Disabilities Act (ADA)
Adjusted Room Count
Rack Rate
50. Travel for business purposes
Franchising
Elastic Market
daily report
business travel