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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Travel for recreation or the promotion and arrangement of such travel
tourism
sales budget
Rate Cutting
tourist menu
2. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
ecotourism
Pick Up Equation
What does RNA stand for?
Counterfeit Money
3. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Due Bank
Master Accounts
Overstays
Amenity Creep
4. Small ones are not even billed; they are erased with an allowance.
Early Arrivals
multiplier effect
Amenity Creep
Late Charges
5. Travel for business purposes
leisure travel
business travel
Early Arrivals
haute cuisine
6. Ecotourism combined with practical matter for policy makers
ecotourism
tourist menu
sustainable tourism
sales budget
7. Guest who stay past their scheduled departure time
Designated trainers
REV PAR equation
Overstays
ecotourism
8. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Americans with Disabilities Act (ADA)
multiplier effect
Pick Up Equation
contribution margin
9. Traveling cross country or abroad for purposes of volunteer work
Overstays
American Plan
perpetual inventory
volunteer tourism
10. Rooms available for occupancy may be closed the next day
Registration Card
Adjusted Room Count
WI
No-shows
11. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Late Charges
Counterfeit Money
catchment area
Adjoining and Connecting Rooms
12. Possible to exceed 100% occupancy
Merchant Discount Fees
Day Rate Rooms
hub-and-spoke system
mother sauces
13. Diamond Ratings
Catastrophe Plans
Rate Cutting
AAA
Counterfeit Money
14. A cook who supervises food production and who reports to the executive chef; second in command
Out of Inventory Rooms (OOI)
average guest check
Merchant Discount Fees
sous chef
15. Specific cultural evens and festivals
cultural tourism
room divisions
actual market share
tourism
16. Is mostly related to location and size of the facility
weighted average
Average Daily Rate
Due Bank
Compensation in the hospitality industry
17. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
catchment area
Designated trainers
pour/cost percentage
18. Star System
Mobil
Cancellations
perpetual inventory
Designated trainers
19. From the hours of 11:30 pm to 7:30 am
Day Rate Rooms
Graveyard Shift
Adjoining and Connecting Rooms
NR
20. A market share based on each business receiving an equal share of the market
actual market share
AAA
Discounting
fair market share
21. No reservation
Travel Agencies
NR
Americans with Disabilities Act (ADA)
Understay
22. Getting the room at a certain percentage off
ASAE
fair market share
Discounting
load factor
23. Guests who leave earlier than expected
Late Charges
NR
Understay
Job shadowing
24. Employees who train employees
Designated trainers
Catastrophe Plans
labor cost percentage
fair market share
25. A running inventory that automatically updates itself
Mobil
perpetual inventory
food cost percentage
AAA
26. American Society of Association Executives
Average Daily Rate
fair market share
volunteer tourism
ASAE
27. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
ecotourism
night auditor
actual market share
28. Revenue earned per available room
OS
RevPar
business travel
Courts and Reservations
29. All Suite hotels
Extend Stay Hotels are also known as what?
average guest check
du jour menu
Job shadowing
30. Travel for family and friends - to see new areas
No-shows
leisure travel
corporate rate
ecotourism
31. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Call Accounting System
Day Shift
NR
Rate Cutting
32. A system that tracks guest room phone charges
Job shadowing
Call Accounting System
Americans with Disabilities Act (ADA)
Discounting
33. Include room and all three meals. Used in Europe
Merchant Discount Fees
American Plan
fair market share
Americans with Disabilities Act (ADA)
34. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
Franchising
contribution margin
daily report
35. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
Travel Agencies
Discounting
roux
36. (labor costs/net sales)x100
tourism
Mobil
business travel
labor cost percentage
37. Key to indicating a hotels performance - dollar sales/number of rooms rented
weighted average
guest accounting module
Average Daily Rate
catchment area
38. Represents the business travelers
Adjusted Room Count
Registration Card
Inelastic Market
Guest History Database
39. A specific share or slot of a certain market
niche
multiplier effect
RevPar
A good way to pursue a position in the hospitality industry
40. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
contribution margin
Understay
actual market share
Early Arrivals
41. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
hub-and-spoke system
sustainable tourism
Merchant Discount Fees
42. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
guest accounting module
room divisions
ASAE
OS
43. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Designated trainers
Elastic Market
mother sauces
Number of Folios
44. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
Americans with Disabilities Act (ADA)
business travel
Out of Inventory Rooms (OOI)
labor cost percentage
45. The individual who verifies and balances guests' accounts
contribution margin
Adjusted Room Count
Elastic Market
night auditor
46. 'of the day'-chefs specials
cultural tourism
du jour menu
room divisions
Dual Accounting
47. Walk-In
WI
Catastrophe Plans
Americans with Disabilities Act (ADA)
Job shadowing
48. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Courts and Reservations
No-shows
nouvelle cuisine
Registration Card
49. Elaborate or artful cuisine - contemporary cuisine
roux
Dual Accounting
A good way to pursue a position in the hospitality industry
haute cuisine
50. Requires equal dollar amounts of charge and credits
Dual Accounting
What does RNA stand for?
contribution margin
City Ledger