SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Represents the leisure travelers and tourists
Elastic Market
sustainable tourism
Day Rate Rooms
Swing Shift
2. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
du jour menu
Number of Folios
Amenity Creep
Due Bank
3. From the hours of 11:30 pm to 7:30 am
Day Shift
labor cost percentage
Graveyard Shift
Americans with Disabilities Act (ADA)
4. Traveling cross country or abroad for purposes of volunteer work
sustainable tourism
volunteer tourism
OS
Amenity Creep
5. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
sales budget
room divisions
cultural tourism
Adjoining and Connecting Rooms
6. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
business travel
night auditor
Amenity Creep
7. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Registration Card
Pick Up Equation
Average Daily Rate
Cancellations
8. Prepare a marketing plan for yourself
A good way to pursue a position in the hospitality industry
Number of Folios
hub-and-spoke system
Merchant Discount Fees
9. Off-the-street
Catastrophe Plans
cultural tourism
Job shadowing
OS
10. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
AARP Rate
OS
daily report
11. The market share that a business actually receives
volunteer tourism
pour/cost percentage
actual market share
sous chef
12. Travel for recreation or the promotion and arrangement of such travel
tourism
sales budget
tourist menu
Elastic Market
13. A system that tracks guest room phone charges
multiplier effect
Master Accounts
Adjusted Room Count
Call Accounting System
14. The number of seats filled on a flight
European Plan
load factor
sous chef
perpetual inventory
15. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Building Cost Room Rate Formula
labor cost percentage
weighted average
Catastrophe Plans
16. From the hours of 3:30 pm to 11:30 pm
NR
Swing Shift
leisure travel
daily report
17. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
WI
Guest History Database
haute cuisine
labor cost percentage
18. A running inventory that automatically updates itself
Catastrophe Plans
Graveyard Shift
perpetual inventory
What does RNA stand for?
19. Represents the business travelers
haute cuisine
Inelastic Market
NR
pour/cost percentage
20. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
catchment area
business travel
NR
Guest History Database
21. 'of the day'-chefs specials
du jour menu
average guest check
weighted average
room divisions
22. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
business travel
sustainable tourism
Due Bank
labor cost percentage
23. (cost of drinks/sales of drinks)x100
actual market share
du jour menu
REV PAR equation
pour/cost percentage
24. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
Discounting
RevPar
Catastrophe Plans
25. Preferred by most employees. From 7:30 am to 3:30 pm
Registration Card
City Ledger
Day Shift
food cost percentage
26. Revenue earned per available room
Out of Order Rooms (OOO)
European Plan
Building Cost Room Rate Formula
RevPar
27. Lowest possible rate - many restrictions
Counterfeit Money
AARP Rate
What does RNA stand for?
Cancellations
28. Guests who leave earlier than expected
tourist menu
Understay
Courts and Reservations
Discounting
29. Elaborate or artful cuisine - contemporary cuisine
mother sauces
RevPar
haute cuisine
AAA
30. American Society of Association Executives
ASAE
No-shows
Overstays
fair market share
31. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
Overstays
niche
volunteer tourism
32. Protects both the guest and employee
Understay
European Plan
Americans with Disabilities Act (ADA)
mother sauces
33. Key to indicating a hotels performance - dollar sales/number of rooms rented
Average Daily Rate
OS
Who did we steal Yield Management from?
weighted average
34. Small ones are not even billed; they are erased with an allowance.
No-shows
Late Charges
Compensation in the hospitality industry
Swing Shift
35. (labor costs/net sales)x100
labor cost percentage
Pick Up Equation
leisure travel
Inelastic Market
36. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
haute cuisine
food cost percentage
corporate rate
NR
37. Getting the room at a certain percentage off
AAA
Adjoining and Connecting Rooms
Early Arrivals
Discounting
38. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Franchising
Guest History Database
Rate Cutting
Cancellations
39. Travel for business purposes
NR
Overstays
sales budget
business travel
40. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
Adjoining and Connecting Rooms
labor cost percentage
business travel
41. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
niche
Discounting
Mobil
City Ledger
42. Following a worker to learn about his or her job
tourism
Inelastic Market
Job shadowing
AARP Rate
43. A specific share or slot of a certain market
Catastrophe Plans
niche
Designated trainers
Rate Cutting
44. Tourism with a consience
load factor
contribution margin
nouvelle cuisine
ecotourism
45. 10-30% off the rack rate
corporate rate
hub-and-spoke system
Pick Up Equation
Americans with Disabilities Act (ADA)
46. Registered But Not Assigned
NR
Due Bank
ASAE
What does RNA stand for?
47. Employees who train employees
Designated trainers
Compensation in the hospitality industry
Due Bank
night auditor
48. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
haute cuisine
sustainable tourism
Compensation in the hospitality industry
guest accounting module
49. A report prepared each day to provide essential performance information for a particular property to its management
Mobil
daily report
Catastrophe Plans
multiplier effect
50. ADR x Occupancy=Rev Par
RevPar
REV PAR equation
Day Rate Rooms
AAA