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Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






2. From the hours of 11:30 pm to 7:30 am






3. A report prepared each day to provide essential performance information for a particular property to its management






4. Walk-In






5. Travel for family and friends - to see new areas






6. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






7. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






8. Protects both the guest and employee






9. Is mostly related to location and size of the facility






10. A market share based on each business receiving an equal share of the market






11. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






12. Used at zoos - keeps special needs of one time visitors and includes local specialties






13. Guests who cancel on the day of arrival






14. They would rather try the hotel desk than busier retail outlets.






15. Every connecting room adjoins - but not every adjoining room connects






16. Requires equal dollar amounts of charge and credits






17. (cost of drinks/sales of drinks)x100






18. Guests who leave earlier than expected






19. Lowest possible rate - many restrictions






20. The average amount each group spends






21. Elaborate or artful cuisine - contemporary cuisine






22. A specific share or slot of a certain market






23. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






24. Diamond Ratings






25. The airlines






26. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






27. Off-the-street






28. Revenue earned per available room






29. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






30. 'of the day'-chefs specials






31. A running inventory that automatically updates itself






32. Tourism with a consience






33. Travel for business purposes






34. All Suite hotels






35. 10-30% off the rack rate






36. Include room and all three meals. Used in Europe






37. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






38. Guest who stay past their scheduled departure time






39. A system that tracks guest room phone charges






40. (labor costs/net sales)x100






41. Lower than corporate rate - used when booking association business






42. Key to indicating a hotels performance - dollar sales/number of rooms rented






43. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






44. The individual who verifies and balances guests' accounts






45. No reservation






46. A financial plan detailing expected sales volume and sales revenue for a specified period of time






47. Standard rate for everyone at a hotel






48. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






49. Star System






50. From the hours of 3:30 pm to 11:30 pm






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