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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Following a worker to learn about his or her job






2. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






3. Preferred by most employees. From 7:30 am to 3:30 pm






4. The market share that a business actually receives






5. Traveling cross country or abroad for purposes of volunteer work






6. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






7. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






8. Every connecting room adjoins - but not every adjoining room connects






9. Lower than corporate rate - used when booking association business






10. Requires equal dollar amounts of charge and credits






11. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






12. Key operating figure in menu engineering - determined by subtracting food cost from selling price






13. Travel for family and friends - to see new areas






14. Rooms available for occupancy may be closed the next day






15. (labor costs/net sales)x100






16. Travel for business purposes






17. A report prepared each day to provide essential performance information for a particular property to its management






18. Represents the leisure travelers and tourists






19. 10-30% off the rack rate






20. Courts consider reservations to be legal contracts






21. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






22. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






23. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






24. Standard rate for everyone at a hotel






25. Guests who leave earlier than expected






26. Travel for recreation or the promotion and arrangement of such travel






27. Off-the-street






28. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






29. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






30. Include room and all three meals. Used in Europe






31. The average amount each group spends






32. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






33. A running inventory that automatically updates itself






34. The airlines






35. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






36. Used at zoos - keeps special needs of one time visitors and includes local specialties






37. Is mostly related to location and size of the facility






38. A specific share or slot of a certain market






39. ADR x Occupancy=Rev Par






40. A paste for thickening sauces - made from equal parts of fat and flour






41. Ecotourism combined with practical matter for policy makers






42. Star System






43. All Suite hotels






44. Represents the business travelers






45. Generally repairable within a short amount of time - has a minor problem.






46. Employees who train employees






47. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






48. Also known as the due back - difference returnable - U-owe-me's or the exchange






49. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






50. Guest who stay past their scheduled departure time






Can you answer 50 questions in 15 minutes?



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