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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Some guests with reservations never arrive at the hotel.
No-shows
What does RNA stand for?
contribution margin
weighted average
2. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
load factor
Number of Folios
mother sauces
3. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
multiplier effect
daily report
Elastic Market
4. The individual who verifies and balances guests' accounts
night auditor
volunteer tourism
room divisions
Extend Stay Hotels are also known as what?
5. Small ones are not even billed; they are erased with an allowance.
Late Charges
tourist menu
Call Accounting System
Day Shift
6. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Out of Inventory Rooms (OOI)
AAA
Counterfeit Money
Master Accounts
7. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
No-shows
Out of Inventory Rooms (OOI)
Late Charges
8. Is mostly related to location and size of the facility
Registration Card
WI
Compensation in the hospitality industry
Guest History Database
9. Walk-In
Adjoining and Connecting Rooms
Master Accounts
Guest History Database
WI
10. Specific cultural evens and festivals
Travel Agencies
Out of Order Rooms (OOO)
cultural tourism
food cost percentage
11. Lowest possible rate - many restrictions
du jour menu
labor cost percentage
Elastic Market
AARP Rate
12. Guests who cancel on the day of arrival
fair market share
NR
haute cuisine
Cancellations
13. Employees who train employees
What does RNA stand for?
association rate
business travel
Designated trainers
14. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Average Daily Rate
room divisions
Registration Card
nouvelle cuisine
15. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
American Plan
Adjoining and Connecting Rooms
European Plan
sous chef
16. Hotels have love-hate relationship
Travel Agencies
A good way to pursue a position in the hospitality industry
average guest check
Americans with Disabilities Act (ADA)
17. Following a worker to learn about his or her job
volunteer tourism
Job shadowing
Early Arrivals
actual market share
18. (labor costs/net sales)x100
labor cost percentage
mother sauces
Graveyard Shift
Out of Order Rooms (OOO)
19. A cook who supervises food production and who reports to the executive chef; second in command
Who did we steal Yield Management from?
sous chef
cultural tourism
mother sauces
20. Off-the-street
roux
OS
Registration Card
rack rate
21. (cost of drinks/sales of drinks)x100
Early Arrivals
business travel
contribution margin
pour/cost percentage
22. Getting the room at a certain percentage off
A good way to pursue a position in the hospitality industry
American Plan
roux
Discounting
23. Possible to exceed 100% occupancy
Day Rate Rooms
Adjoining and Connecting Rooms
Early Arrivals
Understay
24. Standard rate for everyone at a hotel
corporate rate
rack rate
ASAE
multiplier effect
25. Include room and all three meals. Used in Europe
American Plan
nouvelle cuisine
daily report
catchment area
26. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
leisure travel
sustainable tourism
Overstays
27. A report prepared each day to provide essential performance information for a particular property to its management
No-shows
Franchising
daily report
Overstays
28. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Rack Rate
Swing Shift
niche
29. Guest who stay past their scheduled departure time
OS
Adjoining and Connecting Rooms
Overstays
REV PAR equation
30. Requires equal dollar amounts of charge and credits
Dual Accounting
Americans with Disabilities Act (ADA)
City Ledger
Rack Rate
31. Protects both the guest and employee
Americans with Disabilities Act (ADA)
average guest check
daily report
food cost percentage
32. 10-30% off the rack rate
Master Accounts
perpetual inventory
corporate rate
Catastrophe Plans
33. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
niche
Cancellations
City Ledger
34. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
Inelastic Market
Overstays
Call Accounting System
35. Travel for business purposes
Counterfeit Money
business travel
catchment area
multiplier effect
36. The number of seats filled on a flight
Early Arrivals
load factor
Job shadowing
cultural tourism
37. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
daily report
Guest History Database
haute cuisine
Call Accounting System
38. The average amount each group spends
sales budget
Building Cost Room Rate Formula
average guest check
American Plan
39. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
multiplier effect
Master Accounts
ASAE
40. The market share that a business actually receives
ASAE
actual market share
sous chef
sustainable tourism
41. Star System
Americans with Disabilities Act (ADA)
Average Daily Rate
Mobil
Day Shift
42. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
corporate rate
night auditor
REV PAR equation
catchment area
43. Diamond Ratings
Master Accounts
AAA
perpetual inventory
Rack Rate
44. A specific share or slot of a certain market
catchment area
niche
Out of Inventory Rooms (OOI)
AAA
45. A paste for thickening sauces - made from equal parts of fat and flour
roux
Discounting
City Ledger
leisure travel
46. Guests who leave earlier than expected
European Plan
Average Daily Rate
Understay
Out of Inventory Rooms (OOI)
47. Key to indicating a hotels performance - dollar sales/number of rooms rented
RevPar
Building Cost Room Rate Formula
Average Daily Rate
volunteer tourism
48. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Americans with Disabilities Act (ADA)
Day Shift
Building Cost Room Rate Formula
Out of Inventory Rooms (OOI)
49. Enables passengers to travel from one smaller city to another smaller city
NR
hub-and-spoke system
Amenity Creep
weighted average
50. Tourism with a consience
ecotourism
Elastic Market
niche
guest accounting module