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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
AAA
Dual Accounting
guest accounting module
daily report
2. Travel for recreation or the promotion and arrangement of such travel
tourism
night auditor
Average Daily Rate
Late Charges
3. Rooms available for occupancy may be closed the next day
Adjusted Room Count
American Plan
labor cost percentage
volunteer tourism
4. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Day Rate Rooms
actual market share
NR
multiplier effect
5. All Suite hotels
sales budget
sustainable tourism
Out of Order Rooms (OOO)
Extend Stay Hotels are also known as what?
6. A market share based on each business receiving an equal share of the market
fair market share
Dual Accounting
average guest check
labor cost percentage
7. Courts consider reservations to be legal contracts
tourist menu
Courts and Reservations
guest accounting module
Adjoining and Connecting Rooms
8. Possible to exceed 100% occupancy
Guest History Database
fair market share
Day Rate Rooms
No-shows
9. The airlines
Pick Up Equation
guest accounting module
American Plan
Who did we steal Yield Management from?
10. Tourism with a consience
multiplier effect
City Ledger
roux
ecotourism
11. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
Pick Up Equation
contribution margin
food cost percentage
12. Standard rate for everyone at a hotel
labor cost percentage
rack rate
Day Shift
contribution margin
13. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Dual Accounting
catchment area
A good way to pursue a position in the hospitality industry
14. Guests who cancel on the day of arrival
business travel
Cancellations
City Ledger
Master Accounts
15. From the hours of 11:30 pm to 7:30 am
Building Cost Room Rate Formula
Pick Up Equation
du jour menu
Graveyard Shift
16. A report prepared each day to provide essential performance information for a particular property to its management
daily report
ASAE
Designated trainers
Courts and Reservations
17. Lowest possible rate - many restrictions
Call Accounting System
Merchant Discount Fees
association rate
AARP Rate
18. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
No-shows
Day Rate Rooms
food cost percentage
RevPar
19. The number of seats filled on a flight
load factor
Understay
sous chef
ASAE
20. Star System
Elastic Market
business travel
Mobil
ASAE
21. The individual who verifies and balances guests' accounts
Day Rate Rooms
night auditor
American Plan
roux
22. Represents the business travelers
Inelastic Market
daily report
Number of Folios
Mobil
23. The average amount each group spends
Day Shift
sous chef
Understay
average guest check
24. 'of the day'-chefs specials
niche
du jour menu
City Ledger
fair market share
25. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Designated trainers
weighted average
Extend Stay Hotels are also known as what?
Late Charges
26. Employees who train employees
Day Rate Rooms
Merchant Discount Fees
Designated trainers
nouvelle cuisine
27. ADR x Occupancy=Rev Par
Early Arrivals
REV PAR equation
Out of Inventory Rooms (OOI)
contribution margin
28. Preferred by most employees. From 7:30 am to 3:30 pm
Pick Up Equation
hub-and-spoke system
Day Shift
Counterfeit Money
29. Travel for business purposes
hub-and-spoke system
nouvelle cuisine
business travel
Guest History Database
30. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Understay
tourist menu
Call Accounting System
Registration Card
31. Diamond Ratings
AAA
Out of Inventory Rooms (OOI)
Courts and Reservations
Understay
32. Prepare a marketing plan for yourself
What does RNA stand for?
Day Shift
A good way to pursue a position in the hospitality industry
Master Accounts
33. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Guest History Database
niche
ecotourism
Counterfeit Money
34. Ecotourism combined with practical matter for policy makers
sustainable tourism
Overstays
tourism
Franchising
35. Also known as the due back - difference returnable - U-owe-me's or the exchange
leisure travel
labor cost percentage
Due Bank
catchment area
36. A financial plan detailing expected sales volume and sales revenue for a specified period of time
Travel Agencies
catchment area
load factor
sales budget
37. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Amenity Creep
Who did we steal Yield Management from?
room divisions
38. Registered But Not Assigned
OS
What does RNA stand for?
RevPar
Building Cost Room Rate Formula
39. (cost of drinks/sales of drinks)x100
Compensation in the hospitality industry
Call Accounting System
A good way to pursue a position in the hospitality industry
pour/cost percentage
40. Lower than corporate rate - used when booking association business
Due Bank
No-shows
room divisions
association rate
41. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Understay
Day Shift
Late Charges
42. Walk-In
What does RNA stand for?
corporate rate
Out of Order Rooms (OOO)
WI
43. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
guest accounting module
Early Arrivals
association rate
Out of Inventory Rooms (OOI)
44. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
AAA
daily report
Cancellations
labor cost percentage
45. Generally repairable within a short amount of time - has a minor problem.
multiplier effect
Out of Order Rooms (OOO)
volunteer tourism
sustainable tourism
46. Hotels have love-hate relationship
sous chef
Who did we steal Yield Management from?
Out of Order Rooms (OOO)
Travel Agencies
47. A specific share or slot of a certain market
Mobil
Average Daily Rate
mother sauces
niche
48. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
Graveyard Shift
Late Charges
perpetual inventory
49. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Building Cost Room Rate Formula
Who did we steal Yield Management from?
Extend Stay Hotels are also known as what?
food cost percentage
50. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
AARP Rate
Discounting
Merchant Discount Fees
WI