Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available for occupancy may be closed the next day






2. A market share based on each business receiving an equal share of the market






3. ADR x Occupancy=Rev Par






4. Preferred by most employees. From 7:30 am to 3:30 pm






5. Travel for recreation or the promotion and arrangement of such travel






6. Some guests with reservations never arrive at the hotel.






7. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






8. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






9. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






10. Protects both the guest and employee






11. Requires equal dollar amounts of charge and credits






12. A cook who supervises food production and who reports to the executive chef; second in command






13. American Society of Association Executives






14. Tourism with a consience






15. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






16. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






17. Enables passengers to travel from one smaller city to another smaller city






18. (cost of drinks/sales of drinks)x100






19. Diamond Ratings






20. They would rather try the hotel desk than busier retail outlets.






21. Every connecting room adjoins - but not every adjoining room connects






22. Guests who leave earlier than expected






23. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






24. 10-30% off the rack rate






25. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






26. The number of seats filled on a flight






27. Represents the leisure travelers and tourists






28. Employees who train employees






29. Lower than corporate rate - used when booking association business






30. Elaborate or artful cuisine - contemporary cuisine






31. Travel for family and friends - to see new areas






32. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






33. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






34. No reservation






35. Hotels have love-hate relationship






36. Generally repairable within a short amount of time - has a minor problem.






37. Traveling cross country or abroad for purposes of volunteer work






38. The average amount each group spends






39. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






40. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






41. (labor costs/net sales)x100






42. Star System






43. Walk-In






44. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






45. Registered But Not Assigned






46. All Suite hotels






47. Key to indicating a hotels performance - dollar sales/number of rooms rented






48. Guest who stay past their scheduled departure time






49. Revenue earned per available room






50. Guests who cancel on the day of arrival