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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Average Daily Rate
Travel Agencies
ASAE
room divisions
2. The number of seats filled on a flight
Americans with Disabilities Act (ADA)
load factor
European Plan
Counterfeit Money
3. A system that tracks guest room phone charges
Out of Inventory Rooms (OOI)
roux
Call Accounting System
Travel Agencies
4. Lowest possible rate - many restrictions
AAA
AARP Rate
Out of Order Rooms (OOO)
A good way to pursue a position in the hospitality industry
5. 10-30% off the rack rate
perpetual inventory
Merchant Discount Fees
corporate rate
multiplier effect
6. A paste for thickening sauces - made from equal parts of fat and flour
Average Daily Rate
roux
AARP Rate
ecotourism
7. The airlines
Who did we steal Yield Management from?
average guest check
Discounting
Elastic Market
8. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Pick Up Equation
Graveyard Shift
City Ledger
actual market share
9. They would rather try the hotel desk than busier retail outlets.
tourism
Dual Accounting
Rate Cutting
Counterfeit Money
10. Preferred by most employees. From 7:30 am to 3:30 pm
OS
Day Shift
Due Bank
corporate rate
11. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Out of Inventory Rooms (OOI)
leisure travel
Building Cost Room Rate Formula
WI
12. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
business travel
haute cuisine
REV PAR equation
13. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
ecotourism
AARP Rate
rack rate
labor cost percentage
14. Revenue earned per available room
RevPar
haute cuisine
Late Charges
Americans with Disabilities Act (ADA)
15. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
load factor
Early Arrivals
night auditor
16. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
Overstays
Registration Card
room divisions
17. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
European Plan
corporate rate
Late Charges
Rate Cutting
18. A financial plan detailing expected sales volume and sales revenue for a specified period of time
tourist menu
sales budget
Compensation in the hospitality industry
mother sauces
19. Possible to exceed 100% occupancy
NR
Who did we steal Yield Management from?
Day Rate Rooms
Swing Shift
20. Generally repairable within a short amount of time - has a minor problem.
average guest check
Courts and Reservations
night auditor
Out of Order Rooms (OOO)
21. Small ones are not even billed; they are erased with an allowance.
RevPar
Travel Agencies
load factor
Late Charges
22. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
guest accounting module
Catastrophe Plans
association rate
Out of Inventory Rooms (OOI)
23. From the hours of 11:30 pm to 7:30 am
Day Shift
Guest History Database
Graveyard Shift
European Plan
24. The individual who verifies and balances guests' accounts
Discounting
business travel
European Plan
night auditor
25. Some guests with reservations never arrive at the hotel.
No-shows
Early Arrivals
nouvelle cuisine
Amenity Creep
26. A cook who supervises food production and who reports to the executive chef; second in command
sous chef
WI
What does RNA stand for?
No-shows
27. Registered But Not Assigned
What does RNA stand for?
Number of Folios
load factor
Average Daily Rate
28. Requires equal dollar amounts of charge and credits
fair market share
Americans with Disabilities Act (ADA)
Dual Accounting
tourism
29. The full rate - without discounts - that one quotes as a room charge.
Travel Agencies
Dual Accounting
Counterfeit Money
Rack Rate
30. Represents the leisure travelers and tourists
Rack Rate
Call Accounting System
Elastic Market
labor cost percentage
31. Courts consider reservations to be legal contracts
Courts and Reservations
tourism
Building Cost Room Rate Formula
WI
32. Enables passengers to travel from one smaller city to another smaller city
night auditor
Pick Up Equation
du jour menu
hub-and-spoke system
33. From the hours of 3:30 pm to 11:30 pm
Day Rate Rooms
Understay
Swing Shift
What does RNA stand for?
34. Off-the-street
OS
fair market share
City Ledger
Call Accounting System
35. Employees who train employees
Catastrophe Plans
nouvelle cuisine
Designated trainers
Extend Stay Hotels are also known as what?
36. Star System
labor cost percentage
Mobil
multiplier effect
load factor
37. Specific cultural evens and festivals
tourism
cultural tourism
Out of Order Rooms (OOO)
Inelastic Market
38. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
perpetual inventory
sous chef
night auditor
39. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Early Arrivals
Registration Card
AARP Rate
perpetual inventory
40. Guests who leave earlier than expected
Job shadowing
American Plan
contribution margin
Understay
41. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Franchising
Master Accounts
American Plan
Adjusted Room Count
42. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
leisure travel
association rate
Early Arrivals
labor cost percentage
43. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Early Arrivals
cultural tourism
catchment area
Out of Inventory Rooms (OOI)
44. The market share that a business actually receives
leisure travel
Adjusted Room Count
Early Arrivals
actual market share
45. American Society of Association Executives
ASAE
roux
rack rate
contribution margin
46. Key to indicating a hotels performance - dollar sales/number of rooms rented
contribution margin
Average Daily Rate
Overstays
daily report
47. A running inventory that automatically updates itself
Travel Agencies
Courts and Reservations
corporate rate
perpetual inventory
48. Guest who stay past their scheduled departure time
RevPar
Overstays
Graveyard Shift
sales budget
49. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
fair market share
Guest History Database
Franchising
load factor
50. Following a worker to learn about his or her job
Merchant Discount Fees
Job shadowing
Rack Rate
Dual Accounting