Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Hotels have love-hate relationship






2. The full rate - without discounts - that one quotes as a room charge.






3. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






4. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






5. Prepare a marketing plan for yourself






6. From the hours of 3:30 pm to 11:30 pm






7. A system that tracks guest room phone charges






8. Revenue earned per available room






9. Guests who cancel on the day of arrival






10. Elaborate or artful cuisine - contemporary cuisine






11. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






12. A plan to maximize guest and property safety in the event of a disaster






13. Some guests with reservations never arrive at the hotel.






14. Star System






15. American Society of Association Executives






16. Traveling cross country or abroad for purposes of volunteer work






17. Travel for family and friends - to see new areas






18. 'of the day'-chefs specials






19. Walk-In






20. Tourism with a consience






21. Key operating figure in menu engineering - determined by subtracting food cost from selling price






22. (cost of drinks/sales of drinks)x100






23. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






24. Represents the business travelers






25. Diamond Ratings






26. Every connecting room adjoins - but not every adjoining room connects






27. From the hours of 11:30 pm to 7:30 am






28. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






29. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






30. The individual who verifies and balances guests' accounts






31. A financial plan detailing expected sales volume and sales revenue for a specified period of time






32. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






33. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






34. Specific cultural evens and festivals






35. Guests who leave earlier than expected






36. Off-the-street






37. Bechamel - espagnole - hollandaise - tomato - veloute






38. Travel for recreation or the promotion and arrangement of such travel






39. Standard rate for everyone at a hotel






40. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






41. Ecotourism combined with practical matter for policy makers






42. Rooms available for occupancy may be closed the next day






43. Generally repairable within a short amount of time - has a minor problem.






44. ADR x Occupancy=Rev Par






45. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






46. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






47. Lower than corporate rate - used when booking association business






48. Travel for business purposes






49. No reservation






50. A report prepared each day to provide essential performance information for a particular property to its management