Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






2. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






3. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






4. Bechamel - espagnole - hollandaise - tomato - veloute






5. Following a worker to learn about his or her job






6. Off-the-street






7. A plan to maximize guest and property safety in the event of a disaster






8. The airlines






9. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






10. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






11. Prepare a marketing plan for yourself






12. Registered But Not Assigned






13. Also known as the due back - difference returnable - U-owe-me's or the exchange






14. Getting the room at a certain percentage off






15. A specific share or slot of a certain market






16. American Society of Association Executives






17. Some guests with reservations never arrive at the hotel.






18. Specific cultural evens and festivals






19. Travel for recreation or the promotion and arrangement of such travel






20. Generally repairable within a short amount of time - has a minor problem.






21. Guest who stay past their scheduled departure time






22. Represents the leisure travelers and tourists






23. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






24. Walk-In






25. Guests who cancel on the day of arrival






26. ADR x Occupancy=Rev Par






27. Star System






28. Lowest possible rate - many restrictions






29. (cost of drinks/sales of drinks)x100






30. From the hours of 11:30 pm to 7:30 am






31. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






32. Traveling cross country or abroad for purposes of volunteer work






33. Revenue earned per available room






34. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






35. 10-30% off the rack rate






36. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






37. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






38. No reservation






39. Requires equal dollar amounts of charge and credits






40. Courts consider reservations to be legal contracts






41. Hotels have love-hate relationship






42. Protects both the guest and employee






43. The full rate - without discounts - that one quotes as a room charge.






44. Key operating figure in menu engineering - determined by subtracting food cost from selling price






45. A market share based on each business receiving an equal share of the market






46. Lower than corporate rate - used when booking association business






47. Ecotourism combined with practical matter for policy makers






48. Is mostly related to location and size of the facility






49. Diamond Ratings






50. Possible to exceed 100% occupancy