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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific share or slot of a certain market
niche
leisure travel
Day Rate Rooms
Understay
2. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Cancellations
Understay
Master Accounts
Rack Rate
3. Protects both the guest and employee
Americans with Disabilities Act (ADA)
rack rate
ASAE
association rate
4. Travel for recreation or the promotion and arrangement of such travel
Rack Rate
night auditor
Courts and Reservations
tourism
5. Courts consider reservations to be legal contracts
niche
Merchant Discount Fees
du jour menu
Courts and Reservations
6. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
Overstays
mother sauces
labor cost percentage
7. Guest who stay past their scheduled departure time
Compensation in the hospitality industry
WI
European Plan
Overstays
8. Represents the business travelers
Courts and Reservations
daily report
Inelastic Market
nouvelle cuisine
9. Some guests with reservations never arrive at the hotel.
ecotourism
What does RNA stand for?
No-shows
cultural tourism
10. Used at zoos - keeps special needs of one time visitors and includes local specialties
Discounting
RevPar
Adjoining and Connecting Rooms
tourist menu
11. Diamond Ratings
AAA
Courts and Reservations
OS
labor cost percentage
12. Off-the-street
REV PAR equation
OS
Who did we steal Yield Management from?
What does RNA stand for?
13. A report prepared each day to provide essential performance information for a particular property to its management
multiplier effect
Overstays
daily report
Average Daily Rate
14. Every connecting room adjoins - but not every adjoining room connects
AAA
What does RNA stand for?
night auditor
Adjoining and Connecting Rooms
15. Prepare a marketing plan for yourself
Travel Agencies
European Plan
A good way to pursue a position in the hospitality industry
REV PAR equation
16. Represents the leisure travelers and tourists
What does RNA stand for?
tourist menu
Elastic Market
mother sauces
17. Rooms available for occupancy may be closed the next day
Adjusted Room Count
labor cost percentage
NR
actual market share
18. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
European Plan
Adjusted Room Count
ASAE
Registration Card
19. A running inventory that automatically updates itself
catchment area
du jour menu
perpetual inventory
actual market share
20. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
haute cuisine
Adjusted Room Count
Pick Up Equation
volunteer tourism
21. Bechamel - espagnole - hollandaise - tomato - veloute
No-shows
mother sauces
nouvelle cuisine
night auditor
22. Guests who cancel on the day of arrival
multiplier effect
Number of Folios
A good way to pursue a position in the hospitality industry
Cancellations
23. 'of the day'-chefs specials
du jour menu
Designated trainers
Call Accounting System
Job shadowing
24. (cost of drinks/sales of drinks)x100
AAA
Building Cost Room Rate Formula
pour/cost percentage
ASAE
25. Also known as the due back - difference returnable - U-owe-me's or the exchange
OS
Due Bank
Average Daily Rate
actual market share
26. Lower than corporate rate - used when booking association business
Mobil
Rate Cutting
actual market share
association rate
27. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
nouvelle cuisine
tourist menu
ecotourism
Inelastic Market
28. The market share that a business actually receives
sales budget
cultural tourism
Graveyard Shift
actual market share
29. They would rather try the hotel desk than busier retail outlets.
Early Arrivals
Counterfeit Money
Elastic Market
European Plan
30. Walk-In
WI
Adjoining and Connecting Rooms
fair market share
rack rate
31. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
Discounting
Due Bank
What does RNA stand for?
guest accounting module
32. The airlines
tourist menu
Who did we steal Yield Management from?
Day Rate Rooms
Registration Card
33. Employees who train employees
Rate Cutting
Dual Accounting
Designated trainers
OS
34. Following a worker to learn about his or her job
Extend Stay Hotels are also known as what?
Job shadowing
volunteer tourism
Rate Cutting
35. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Day Shift
room divisions
ecotourism
multiplier effect
36. Guests who leave earlier than expected
NR
contribution margin
Understay
Building Cost Room Rate Formula
37. Preferred by most employees. From 7:30 am to 3:30 pm
What does RNA stand for?
Understay
Early Arrivals
Day Shift
38. Tourism with a consience
ecotourism
What does RNA stand for?
AAA
haute cuisine
39. Registered But Not Assigned
Designated trainers
What does RNA stand for?
Guest History Database
niche
40. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Rack Rate
weighted average
food cost percentage
tourism
41. A system that tracks guest room phone charges
Rate Cutting
Understay
City Ledger
Call Accounting System
42. From the hours of 11:30 pm to 7:30 am
Americans with Disabilities Act (ADA)
Graveyard Shift
City Ledger
Extend Stay Hotels are also known as what?
43. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
Registration Card
leisure travel
Counterfeit Money
44. A paste for thickening sauces - made from equal parts of fat and flour
daily report
volunteer tourism
roux
mother sauces
45. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
rack rate
A good way to pursue a position in the hospitality industry
sous chef
46. The individual who verifies and balances guests' accounts
Dual Accounting
Late Charges
night auditor
niche
47. 10-30% off the rack rate
corporate rate
weighted average
rack rate
Out of Inventory Rooms (OOI)
48. Hotels have love-hate relationship
Travel Agencies
business travel
What does RNA stand for?
Extend Stay Hotels are also known as what?
49. Specific cultural evens and festivals
weighted average
cultural tourism
actual market share
room divisions
50. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Inelastic Market
Day Shift
City Ledger
contribution margin