Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms available for occupancy may be closed the next day






2. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






3. Key to indicating a hotels performance - dollar sales/number of rooms rented






4. The full rate - without discounts - that one quotes as a room charge.






5. Getting the room at a certain percentage off






6. The market share that a business actually receives






7. A plan to maximize guest and property safety in the event of a disaster






8. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






9. Requires equal dollar amounts of charge and credits






10. Employees who train employees






11. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






12. The airlines






13. Travel for family and friends - to see new areas






14. No reservation






15. American Society of Association Executives






16. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






17. The individual who verifies and balances guests' accounts






18. Tourism with a consience






19. Possible to exceed 100% occupancy






20. 'of the day'-chefs specials






21. Is mostly related to location and size of the facility






22. Some guests with reservations never arrive at the hotel.






23. A system that tracks guest room phone charges






24. All Suite hotels






25. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






26. Diamond Ratings






27. A paste for thickening sauces - made from equal parts of fat and flour






28. From the hours of 3:30 pm to 11:30 pm






29. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






30. Lower than corporate rate - used when booking association business






31. Elaborate or artful cuisine - contemporary cuisine






32. Travel for business purposes






33. Key operating figure in menu engineering - determined by subtracting food cost from selling price






34. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






35. They would rather try the hotel desk than busier retail outlets.






36. Preferred by most employees. From 7:30 am to 3:30 pm






37. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






38. Standard rate for everyone at a hotel






39. Also known as the due back - difference returnable - U-owe-me's or the exchange






40. Used at zoos - keeps special needs of one time visitors and includes local specialties






41. Specific cultural evens and festivals






42. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






43. ADR x Occupancy=Rev Par






44. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






45. Walk-In






46. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






47. From the hours of 11:30 pm to 7:30 am






48. Every connecting room adjoins - but not every adjoining room connects






49. Lowest possible rate - many restrictions






50. Revenue earned per available room