Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A financial plan detailing expected sales volume and sales revenue for a specified period of time






2. Employees who train employees






3. Also known as the due back - difference returnable - U-owe-me's or the exchange






4. (labor costs/net sales)x100






5. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






6. They would rather try the hotel desk than busier retail outlets.






7. A cook who supervises food production and who reports to the executive chef; second in command






8. Preferred by most employees. From 7:30 am to 3:30 pm






9. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






10. Requires equal dollar amounts of charge and credits






11. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






12. Tourism with a consience






13. 'of the day'-chefs specials






14. Include room and all three meals. Used in Europe






15. Lowest possible rate - many restrictions






16. The average amount each group spends






17. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






18. Star System






19. Key to indicating a hotels performance - dollar sales/number of rooms rented






20. Lower than corporate rate - used when booking association business






21. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






22. Generally repairable within a short amount of time - has a minor problem.






23. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






24. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






25. Represents the leisure travelers and tourists






26. Courts consider reservations to be legal contracts






27. The number of seats filled on a flight






28. The market share that a business actually receives






29. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






30. A system that tracks guest room phone charges






31. Travel for business purposes






32. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






33. Following a worker to learn about his or her job






34. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






35. Revenue earned per available room






36. Guest who stay past their scheduled departure time






37. Enables passengers to travel from one smaller city to another smaller city






38. Travel for recreation or the promotion and arrangement of such travel






39. Walk-In






40. Guests who cancel on the day of arrival






41. Specific cultural evens and festivals






42. Diamond Ratings






43. Small ones are not even billed; they are erased with an allowance.






44. No reservation






45. Travel for family and friends - to see new areas






46. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






47. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






48. Some guests with reservations never arrive at the hotel.






49. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






50. All Suite hotels