Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






2. Lower than corporate rate - used when booking association business






3. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






4. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






5. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






6. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






7. Guest who stay past their scheduled departure time






8. 'of the day'-chefs specials






9. A financial plan detailing expected sales volume and sales revenue for a specified period of time






10. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






11. Travel for family and friends - to see new areas






12. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






13. Getting the room at a certain percentage off






14. No reservation






15. Protects both the guest and employee






16. Generally repairable within a short amount of time - has a minor problem.






17. Include room and all three meals. Used in Europe






18. (labor costs/net sales)x100






19. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






20. Ecotourism combined with practical matter for policy makers






21. The market share that a business actually receives






22. A specific share or slot of a certain market






23. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






24. A system that tracks guest room phone charges






25. The airlines






26. From the hours of 11:30 pm to 7:30 am






27. A running inventory that automatically updates itself






28. Diamond Ratings






29. Preferred by most employees. From 7:30 am to 3:30 pm






30. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






31. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






32. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






33. ADR x Occupancy=Rev Par






34. The average amount each group spends






35. Tourism with a consience






36. Employees who train employees






37. Lowest possible rate - many restrictions






38. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






39. Specific cultural evens and festivals






40. The number of seats filled on a flight






41. A plan to maximize guest and property safety in the event of a disaster






42. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






43. Courts consider reservations to be legal contracts






44. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






45. Also known as the due back - difference returnable - U-owe-me's or the exchange






46. 10-30% off the rack rate






47. Following a worker to learn about his or her job






48. Represents the business travelers






49. The individual who verifies and balances guests' accounts






50. Standard rate for everyone at a hotel