Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 10-30% off the rack rate






2. (labor costs/net sales)x100






3. All Suite hotels






4. The individual who verifies and balances guests' accounts






5. American Society of Association Executives






6. No reservation






7. Protects both the guest and employee






8. Is mostly related to location and size of the facility






9. Revenue earned per available room






10. Every connecting room adjoins - but not every adjoining room connects






11. Lowest possible rate - many restrictions






12. A running inventory that automatically updates itself






13. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






14. Represents the leisure travelers and tourists






15. Include room and all three meals. Used in Europe






16. Guest who stay past their scheduled departure time






17. Travel for business purposes






18. Diamond Ratings






19. (cost of drinks/sales of drinks)x100






20. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






21. Elaborate or artful cuisine - contemporary cuisine






22. Lower than corporate rate - used when booking association business






23. 'of the day'-chefs specials






24. Tourism with a consience






25. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






26. Courts consider reservations to be legal contracts






27. A paste for thickening sauces - made from equal parts of fat and flour






28. Guests who cancel on the day of arrival






29. Also known as the due back - difference returnable - U-owe-me's or the exchange






30. Travel for recreation or the promotion and arrangement of such travel






31. Enables passengers to travel from one smaller city to another smaller city






32. From the hours of 11:30 pm to 7:30 am






33. Hotels have love-hate relationship






34. A system that tracks guest room phone charges






35. Possible to exceed 100% occupancy






36. Represents the business travelers






37. ADR x Occupancy=Rev Par






38. The airlines






39. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






40. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






41. Small ones are not even billed; they are erased with an allowance.






42. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






43. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






44. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






45. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






46. Traveling cross country or abroad for purposes of volunteer work






47. Key to indicating a hotels performance - dollar sales/number of rooms rented






48. A specific share or slot of a certain market






49. A plan to maximize guest and property safety in the event of a disaster






50. A market share based on each business receiving an equal share of the market