Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Key operating figure in menu engineering - determined by subtracting food cost from selling price






2. Every connecting room adjoins - but not every adjoining room connects






3. Employees who train employees






4. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






5. Possible to exceed 100% occupancy






6. Travel for business purposes






7. Protects both the guest and employee






8. Specific cultural evens and festivals






9. A system that tracks guest room phone charges






10. Prepare a marketing plan for yourself






11. Standard rate for everyone at a hotel






12. Tourism with a consience






13. Getting the room at a certain percentage off






14. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






15. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






16. A financial plan detailing expected sales volume and sales revenue for a specified period of time






17. Used at zoos - keeps special needs of one time visitors and includes local specialties






18. From the hours of 11:30 pm to 7:30 am






19. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






20. Include room and all three meals. Used in Europe






21. The number of seats filled on a flight






22. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






23. Guest who stay past their scheduled departure time






24. 'of the day'-chefs specials






25. Lowest possible rate - many restrictions






26. ADR x Occupancy=Rev Par






27. A running inventory that automatically updates itself






28. A plan to maximize guest and property safety in the event of a disaster






29. All Suite hotels






30. Also known as the due back - difference returnable - U-owe-me's or the exchange






31. Star System






32. Revenue earned per available room






33. Enables passengers to travel from one smaller city to another smaller city






34. (labor costs/net sales)x100






35. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






36. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






37. Is mostly related to location and size of the facility






38. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






39. Travel for recreation or the promotion and arrangement of such travel






40. Bechamel - espagnole - hollandaise - tomato - veloute






41. The individual who verifies and balances guests' accounts






42. The airlines






43. Travel for family and friends - to see new areas






44. Walk-In






45. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






46. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






47. American Society of Association Executives






48. Guests who cancel on the day of arrival






49. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






50. Off-the-street