Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. All Suite hotels






2. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






3. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






4. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






5. Include room and all three meals. Used in Europe






6. A system that tracks guest room phone charges






7. Getting the room at a certain percentage off






8. Represents the business travelers






9. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






10. From the hours of 3:30 pm to 11:30 pm






11. Is mostly related to location and size of the facility






12. Traveling cross country or abroad for purposes of volunteer work






13. No reservation






14. The average amount each group spends






15. Diamond Ratings






16. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






17. Key to indicating a hotels performance - dollar sales/number of rooms rented






18. Following a worker to learn about his or her job






19. Off-the-street






20. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






21. A cook who supervises food production and who reports to the executive chef; second in command






22. Registered But Not Assigned






23. Ecotourism combined with practical matter for policy makers






24. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






25. Courts consider reservations to be legal contracts






26. They would rather try the hotel desk than busier retail outlets.






27. Hotels have love-hate relationship






28. Lowest possible rate - many restrictions






29. Travel for family and friends - to see new areas






30. A market share based on each business receiving an equal share of the market






31. Some guests with reservations never arrive at the hotel.






32. A report prepared each day to provide essential performance information for a particular property to its management






33. Possible to exceed 100% occupancy






34. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






35. Also known as the due back - difference returnable - U-owe-me's or the exchange






36. Travel for recreation or the promotion and arrangement of such travel






37. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






38. A financial plan detailing expected sales volume and sales revenue for a specified period of time






39. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






40. Used at zoos - keeps special needs of one time visitors and includes local specialties






41. Generally repairable within a short amount of time - has a minor problem.






42. Guests who leave earlier than expected






43. The full rate - without discounts - that one quotes as a room charge.






44. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






45. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






46. Prepare a marketing plan for yourself






47. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






48. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






49. American Society of Association Executives






50. Enables passengers to travel from one smaller city to another smaller city