Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. From the hours of 3:30 pm to 11:30 pm






2. A market share based on each business receiving an equal share of the market






3. Hotels have love-hate relationship






4. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






5. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






6. Registered But Not Assigned






7. Guests who leave earlier than expected






8. 10-30% off the rack rate






9. 'of the day'-chefs specials






10. A paste for thickening sauces - made from equal parts of fat and flour






11. Travel for business purposes






12. Ecotourism combined with practical matter for policy makers






13. (cost of drinks/sales of drinks)x100






14. Prepare a marketing plan for yourself






15. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






16. They would rather try the hotel desk than busier retail outlets.






17. Guest who stay past their scheduled departure time






18. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






19. Courts consider reservations to be legal contracts






20. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






21. Travel for recreation or the promotion and arrangement of such travel






22. All Suite hotels






23. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






24. Possible to exceed 100% occupancy






25. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






26. Enables passengers to travel from one smaller city to another smaller city






27. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






28. From the hours of 11:30 pm to 7:30 am






29. Guests who cancel on the day of arrival






30. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






31. Key to indicating a hotels performance - dollar sales/number of rooms rented






32. Elaborate or artful cuisine - contemporary cuisine






33. The airlines






34. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






35. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






36. A concept that refers to new money that is brought into a community to some extent that income then passes into the community






37. Traveling cross country or abroad for purposes of volunteer work






38. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






39. Walk-In






40. Protects both the guest and employee






41. Rooms available for occupancy may be closed the next day






42. Standard rate for everyone at a hotel






43. Is mostly related to location and size of the facility






44. Every connecting room adjoins - but not every adjoining room connects






45. Revenue earned per available room






46. A specific share or slot of a certain market






47. A financial plan detailing expected sales volume and sales revenue for a specified period of time






48. Tourism with a consience






49. Also known as the due back - difference returnable - U-owe-me's or the exchange






50. No reservation