Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






2. Following a worker to learn about his or her job






3. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






4. Courts consider reservations to be legal contracts






5. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






6. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






7. A specific share or slot of a certain market






8. Revenue earned per available room






9. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






10. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






11. A report prepared each day to provide essential performance information for a particular property to its management






12. All Suite hotels






13. Diamond Ratings






14. Standard rate for everyone at a hotel






15. The full rate - without discounts - that one quotes as a room charge.






16. (labor costs/net sales)x100






17. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






18. Preferred by most employees. From 7:30 am to 3:30 pm






19. A plan to maximize guest and property safety in the event of a disaster






20. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






21. The market share that a business actually receives






22. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






23. (cost of drinks/sales of drinks)x100






24. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






25. A market share based on each business receiving an equal share of the market






26. Used at zoos - keeps special needs of one time visitors and includes local specialties






27. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






28. From the hours of 11:30 pm to 7:30 am






29. Getting the room at a certain percentage off






30. Key to indicating a hotels performance - dollar sales/number of rooms rented






31. American Society of Association Executives






32. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






33. Hotels have love-hate relationship






34. 'of the day'-chefs specials






35. Rooms available for occupancy may be closed the next day






36. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






37. Travel for business purposes






38. Also known as the due back - difference returnable - U-owe-me's or the exchange






39. Lowest possible rate - many restrictions






40. Employees who train employees






41. They would rather try the hotel desk than busier retail outlets.






42. The average amount each group spends






43. Registered But Not Assigned






44. The individual who verifies and balances guests' accounts






45. From the hours of 3:30 pm to 11:30 pm






46. Guests who leave earlier than expected






47. No reservation






48. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






49. Travel for recreation or the promotion and arrangement of such travel






50. Specific cultural evens and festivals