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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Inelastic Market
Courts and Reservations
Extend Stay Hotels are also known as what?
room divisions
2. Getting the room at a certain percentage off
sous chef
Discounting
sales budget
Registration Card
3. ADR x Occupancy=Rev Par
REV PAR equation
sustainable tourism
Out of Inventory Rooms (OOI)
daily report
4. Lower than corporate rate - used when booking association business
night auditor
association rate
Rack Rate
Number of Folios
5. Travel for recreation or the promotion and arrangement of such travel
guest accounting module
Swing Shift
Adjoining and Connecting Rooms
tourism
6. Used at zoos - keeps special needs of one time visitors and includes local specialties
sous chef
Franchising
Registration Card
tourist menu
7. Guests who cancel on the day of arrival
What does RNA stand for?
Dual Accounting
labor cost percentage
Cancellations
8. Key operating figure in menu engineering - determined by subtracting food cost from selling price
contribution margin
hub-and-spoke system
Counterfeit Money
Out of Inventory Rooms (OOI)
9. Small ones are not even billed; they are erased with an allowance.
Late Charges
Registration Card
nouvelle cuisine
night auditor
10. Elaborate or artful cuisine - contemporary cuisine
association rate
Rate Cutting
Building Cost Room Rate Formula
haute cuisine
11. From the hours of 11:30 pm to 7:30 am
Graveyard Shift
catchment area
Guest History Database
mother sauces
12. The market share that a business actually receives
fair market share
Merchant Discount Fees
du jour menu
actual market share
13. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
Swing Shift
Due Bank
du jour menu
Guest History Database
14. American Society of Association Executives
WI
food cost percentage
ASAE
Number of Folios
15. Generally repairable within a short amount of time - has a minor problem.
nouvelle cuisine
Out of Order Rooms (OOO)
Counterfeit Money
Job shadowing
16. A report prepared each day to provide essential performance information for a particular property to its management
mother sauces
daily report
Day Rate Rooms
rack rate
17. The airlines
Due Bank
Adjusted Room Count
Who did we steal Yield Management from?
Amenity Creep
18. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
City Ledger
Graveyard Shift
Early Arrivals
contribution margin
19. Hotels have love-hate relationship
Travel Agencies
Out of Inventory Rooms (OOI)
guest accounting module
Cancellations
20. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
room divisions
Catastrophe Plans
hub-and-spoke system
21. Bechamel - espagnole - hollandaise - tomato - veloute
daily report
mother sauces
nouvelle cuisine
Day Rate Rooms
22. Standard rate for everyone at a hotel
rack rate
Graveyard Shift
Amenity Creep
Master Accounts
23. A plan to maximize guest and property safety in the event of a disaster
night auditor
Amenity Creep
Merchant Discount Fees
Catastrophe Plans
24. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
Inelastic Market
Day Rate Rooms
Swing Shift
Pick Up Equation
25. Is mostly related to location and size of the facility
load factor
Counterfeit Money
Dual Accounting
Compensation in the hospitality industry
26. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Day Rate Rooms
catchment area
association rate
Catastrophe Plans
27. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Out of Order Rooms (OOO)
Amenity Creep
Who did we steal Yield Management from?
room divisions
28. A running inventory that automatically updates itself
perpetual inventory
room divisions
WI
City Ledger
29. Requires equal dollar amounts of charge and credits
City Ledger
Dual Accounting
RevPar
AARP Rate
30. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
sustainable tourism
A good way to pursue a position in the hospitality industry
Number of Folios
roux
31. Guests who leave earlier than expected
Understay
Inelastic Market
Counterfeit Money
mother sauces
32. Revenue earned per available room
RevPar
Catastrophe Plans
Adjusted Room Count
labor cost percentage
33. A system that tracks guest room phone charges
Rack Rate
Franchising
Call Accounting System
Day Rate Rooms
34. Specific cultural evens and festivals
food cost percentage
Franchising
cultural tourism
NR
35. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
City Ledger
Amenity Creep
Call Accounting System
Late Charges
36. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
guest accounting module
sous chef
European Plan
Discounting
37. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Graveyard Shift
weighted average
Designated trainers
Average Daily Rate
38. All Suite hotels
tourism
Extend Stay Hotels are also known as what?
nouvelle cuisine
Overstays
39. Rooms available for occupancy may be closed the next day
What does RNA stand for?
Mobil
ecotourism
Adjusted Room Count
40. Off-the-street
Swing Shift
perpetual inventory
NR
OS
41. Star System
Day Rate Rooms
AARP Rate
Adjusted Room Count
Mobil
42. Tourism with a consience
What does RNA stand for?
Courts and Reservations
ecotourism
du jour menu
43. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
Understay
Out of Order Rooms (OOO)
Building Cost Room Rate Formula
NR
44. Some guests with reservations never arrive at the hotel.
hub-and-spoke system
Rate Cutting
Guest History Database
No-shows
45. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Day Shift
tourist menu
REV PAR equation
Rate Cutting
46. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
What does RNA stand for?
REV PAR equation
labor cost percentage
AAA
47. The individual who verifies and balances guests' accounts
REV PAR equation
Merchant Discount Fees
night auditor
Franchising
48. Represents the business travelers
Out of Inventory Rooms (OOI)
room divisions
labor cost percentage
Inelastic Market
49. Also known as the due back - difference returnable - U-owe-me's or the exchange
Overstays
Swing Shift
Due Bank
European Plan
50. Following a worker to learn about his or her job
Job shadowing
tourist menu
labor cost percentage
Call Accounting System