Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






2. Diamond Ratings






3. Guests who cancel on the day of arrival






4. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






5. Traveling cross country or abroad for purposes of volunteer work






6. Elaborate or artful cuisine - contemporary cuisine






7. Prepare a marketing plan for yourself






8. Getting the room at a certain percentage off






9. Bechamel - espagnole - hollandaise - tomato - veloute






10. All Suite hotels






11. (cost of drinks/sales of drinks)x100






12. Travel for recreation or the promotion and arrangement of such travel






13. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






14. Protects both the guest and employee






15. Employees who train employees






16. Ecotourism combined with practical matter for policy makers






17. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






18. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






19. Some guests with reservations never arrive at the hotel.






20. Requires equal dollar amounts of charge and credits






21. Represents the leisure travelers and tourists






22. Key to indicating a hotels performance - dollar sales/number of rooms rented






23. A report prepared each day to provide essential performance information for a particular property to its management






24. A system that tracks guest room phone charges






25. Guest who stay past their scheduled departure time






26. A specific share or slot of a certain market






27. ADR x Occupancy=Rev Par






28. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






29. Key operating figure in menu engineering - determined by subtracting food cost from selling price






30. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






31. No reservation






32. A running inventory that automatically updates itself






33. Possible to exceed 100% occupancy






34. Guests who leave earlier than expected






35. Represents the business travelers






36. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






37. Star System






38. Lower than corporate rate - used when booking association business






39. They would rather try the hotel desk than busier retail outlets.






40. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






41. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






42. A paste for thickening sauces - made from equal parts of fat and flour






43. Include room and all three meals. Used in Europe






44. Tourism with a consience






45. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






46. Off-the-street






47. From the hours of 11:30 pm to 7:30 am






48. Also known as the due back - difference returnable - U-owe-me's or the exchange






49. The airlines






50. Rooms available for occupancy may be closed the next day