Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. American Society of Association Executives






2. Revenue earned per available room






3. Travel for family and friends - to see new areas






4. A plan to maximize guest and property safety in the event of a disaster






5. Some guests with reservations never arrive at the hotel.






6. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






7. Lowest possible rate - many restrictions






8. Prepare a marketing plan for yourself






9. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






10. Traveling cross country or abroad for purposes of volunteer work






11. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






12. Courts consider reservations to be legal contracts






13. Small ones are not even billed; they are erased with an allowance.






14. Off-the-street






15. ADR x Occupancy=Rev Par






16. Walk-In






17. Enables passengers to travel from one smaller city to another smaller city






18. The full rate - without discounts - that one quotes as a room charge.






19. Specific cultural evens and festivals






20. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






21. Diamond Ratings






22. A report prepared each day to provide essential performance information for a particular property to its management






23. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






24. A market share based on each business receiving an equal share of the market






25. Every connecting room adjoins - but not every adjoining room connects






26. Preferred by most employees. From 7:30 am to 3:30 pm






27. Rooms available for occupancy may be closed the next day






28. Guests who leave earlier than expected






29. Travel for recreation or the promotion and arrangement of such travel






30. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






31. They would rather try the hotel desk than busier retail outlets.






32. Hotels have love-hate relationship






33. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






34. The average amount each group spends






35. Used at zoos - keeps special needs of one time visitors and includes local specialties






36. Getting the room at a certain percentage off






37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






38. 'of the day'-chefs specials






39. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






40. No reservation






41. Ecotourism combined with practical matter for policy makers






42. From the hours of 3:30 pm to 11:30 pm






43. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






44. Key operating figure in menu engineering - determined by subtracting food cost from selling price






45. Is mostly related to location and size of the facility






46. Represents the business travelers






47. The number of seats filled on a flight






48. A system that tracks guest room phone charges






49. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






50. Requires equal dollar amounts of charge and credits