Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






2. Registered But Not Assigned






3. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






4. The market share that a business actually receives






5. The airlines






6. Generally repairable within a short amount of time - has a minor problem.






7. The individual who verifies and balances guests' accounts






8. Lower than corporate rate - used when booking association business






9. Diamond Ratings






10. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






11. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






12. A cook who supervises food production and who reports to the executive chef; second in command






13. They would rather try the hotel desk than busier retail outlets.






14. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






15. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






16. No reservation






17. Also known as the due back - difference returnable - U-owe-me's or the exchange






18. A financial plan detailing expected sales volume and sales revenue for a specified period of time






19. Off-the-street






20. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






21. Guests who cancel on the day of arrival






22. 'of the day'-chefs specials






23. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






24. Small ones are not even billed; they are erased with an allowance.






25. A running inventory that automatically updates itself






26. A specific share or slot of a certain market






27. The number of seats filled on a flight






28. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume






29. American Society of Association Executives






30. Tourism with a consience






31. Every connecting room adjoins - but not every adjoining room connects






32. A plan to maximize guest and property safety in the event of a disaster






33. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






34. Is mostly related to location and size of the facility






35. Hotels have love-hate relationship






36. Star System






37. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






38. Rooms available for occupancy may be closed the next day






39. Bechamel - espagnole - hollandaise - tomato - veloute






40. From the hours of 11:30 pm to 7:30 am






41. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






42. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






43. Courts consider reservations to be legal contracts






44. Revenue earned per available room






45. All Suite hotels






46. Travel for business purposes






47. Travel for recreation or the promotion and arrangement of such travel






48. Getting the room at a certain percentage off






49. Possible to exceed 100% occupancy






50. A market share based on each business receiving an equal share of the market