Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A market share based on each business receiving an equal share of the market






2. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






3. Lower than corporate rate - used when booking association business






4. Getting the room at a certain percentage off






5. Guests who leave earlier than expected






6. Travel for family and friends - to see new areas






7. Employees who train employees






8. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%






9. Used at zoos - keeps special needs of one time visitors and includes local specialties






10. Represents the leisure travelers and tourists






11. A financial plan detailing expected sales volume and sales revenue for a specified period of time






12. Possible to exceed 100% occupancy






13. Key to indicating a hotels performance - dollar sales/number of rooms rented






14. Travel for recreation or the promotion and arrangement of such travel






15. They would rather try the hotel desk than busier retail outlets.






16. Off-the-street






17. A cook who supervises food production and who reports to the executive chef; second in command






18. No reservation






19. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






20. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






21. Some guests with reservations never arrive at the hotel.






22. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






23. Registered But Not Assigned






24. Tourism with a consience






25. Specific cultural evens and festivals






26. Elaborate or artful cuisine - contemporary cuisine






27. Walk-In






28. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






29. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






30. The market share that a business actually receives






31. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






32. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets






33. A plan to maximize guest and property safety in the event of a disaster






34. Ecotourism combined with practical matter for policy makers






35. Revenue earned per available room






36. American Society of Association Executives






37. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






38. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






39. Generally repairable within a short amount of time - has a minor problem.






40. Traveling cross country or abroad for purposes of volunteer work






41. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






42. Star System






43. (labor costs/net sales)x100






44. A running inventory that automatically updates itself






45. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






46. Hotels have love-hate relationship






47. (cost of drinks/sales of drinks)x100






48. Represents the business travelers






49. Requires equal dollar amounts of charge and credits






50. A system that tracks guest room phone charges