Test your basic knowledge |

Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Lowest possible rate - many restrictions






2. Prepare a marketing plan for yourself






3. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%






4. Travel for business purposes






5. Guests who arrive at the hotel one or more days prior to their scheduled reservation date






6. The average amount each group spends






7. Key operating figure in menu engineering - determined by subtracting food cost from selling price






8. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






9. The proliferation of all guest products and services when hotels compete by offering more extensive amenities






10. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly






11. Getting the room at a certain percentage off






12. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






13. ADR x Occupancy=Rev Par






14. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






15. A financial plan detailing expected sales volume and sales revenue for a specified period of time






16. The market share that a business actually receives






17. Protects both the guest and employee






18. The number of seats filled on a flight






19. A market share based on each business receiving an equal share of the market






20. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






21. Star System






22. American Society of Association Executives






23. Following a worker to learn about his or her job






24. Include room and all three meals. Used in Europe






25. A running inventory that automatically updates itself






26. A cook who supervises food production and who reports to the executive chef; second in command






27. Employees who train employees






28. (labor costs/net sales)x100






29. They would rather try the hotel desk than busier retail outlets.






30. Every connecting room adjoins - but not every adjoining room connects






31. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






32. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






33. Bechamel - espagnole - hollandaise - tomato - veloute






34. Travel for recreation or the promotion and arrangement of such travel






35. Small ones are not even billed; they are erased with an allowance.






36. Hotels have love-hate relationship






37. The airlines






38. Generally repairable within a short amount of time - has a minor problem.






39. Standard rate for everyone at a hotel






40. Specific cultural evens and festivals






41. Requires equal dollar amounts of charge and credits






42. Off-the-street






43. A plan to maximize guest and property safety in the event of a disaster






44. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes






45. Key to indicating a hotels performance - dollar sales/number of rooms rented






46. Travel for family and friends - to see new areas






47. No reservation






48. From the hours of 11:30 pm to 7:30 am






49. Is mostly related to location and size of the facility






50. Revenue earned per available room