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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. They would rather try the hotel desk than busier retail outlets.
Counterfeit Money
leisure travel
Job shadowing
Due Bank
2. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)
tourism
multiplier effect
WI
Building Cost Room Rate Formula
3. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
Dual Accounting
City Ledger
daily report
multiplier effect
4. Possible to exceed 100% occupancy
Inelastic Market
weighted average
Day Rate Rooms
actual market share
5. Travel for family and friends - to see new areas
Mobil
nouvelle cuisine
What does RNA stand for?
leisure travel
6. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
RevPar
actual market share
Compensation in the hospitality industry
Guest History Database
7. Getting the room at a certain percentage off
RevPar
Discounting
Pick Up Equation
Guest History Database
8. Ecotourism combined with practical matter for policy makers
sustainable tourism
Who did we steal Yield Management from?
weighted average
RevPar
9. Guest who stay past their scheduled departure time
Understay
Overstays
OS
Day Rate Rooms
10. Represents the business travelers
REV PAR equation
Average Daily Rate
perpetual inventory
Inelastic Market
11. Elaborate or artful cuisine - contemporary cuisine
haute cuisine
daily report
Rack Rate
Mobil
12. Also known as the due back - difference returnable - U-owe-me's or the exchange
Due Bank
corporate rate
REV PAR equation
contribution margin
13. From the hours of 11:30 pm to 7:30 am
Swing Shift
labor cost percentage
Late Charges
Graveyard Shift
14. Guests who cancel on the day of arrival
Out of Order Rooms (OOO)
cultural tourism
Cancellations
AAA
15. (labor costs/net sales)x100
labor cost percentage
Adjoining and Connecting Rooms
sous chef
Call Accounting System
16. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
rack rate
nouvelle cuisine
Rate Cutting
WI
17. All Suite hotels
fair market share
tourism
sustainable tourism
Extend Stay Hotels are also known as what?
18. Rooms available for occupancy may be closed the next day
Adjusted Room Count
contribution margin
Number of Folios
OS
19. Specific cultural evens and festivals
cultural tourism
AARP Rate
tourism
sous chef
20. The full rate - without discounts - that one quotes as a room charge.
Rack Rate
Catastrophe Plans
Discounting
RevPar
21. Key to indicating a hotels performance - dollar sales/number of rooms rented
load factor
contribution margin
Average Daily Rate
RevPar
22. (cost of drinks/sales of drinks)x100
mother sauces
A good way to pursue a position in the hospitality industry
pour/cost percentage
Inelastic Market
23. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
guest accounting module
Courts and Reservations
Franchising
24. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Dual Accounting
Franchising
Swing Shift
Building Cost Room Rate Formula
25. Enables passengers to travel from one smaller city to another smaller city
hub-and-spoke system
Dual Accounting
City Ledger
perpetual inventory
26. A system that tracks guest room phone charges
Cancellations
leisure travel
Average Daily Rate
Call Accounting System
27. The average amount each group spends
Who did we steal Yield Management from?
average guest check
Adjusted Room Count
Out of Inventory Rooms (OOI)
28. Protects both the guest and employee
Designated trainers
AAA
Americans with Disabilities Act (ADA)
WI
29. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Graveyard Shift
multiplier effect
catchment area
roux
30. The airlines
Who did we steal Yield Management from?
AAA
association rate
average guest check
31. The market share that a business actually receives
du jour menu
actual market share
RevPar
Job shadowing
32. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
average guest check
night auditor
room divisions
actual market share
33. Include room and all three meals. Used in Europe
American Plan
cultural tourism
leisure travel
pour/cost percentage
34. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
Rate Cutting
Elastic Market
association rate
35. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.
Who did we steal Yield Management from?
Out of Inventory Rooms (OOI)
European Plan
hub-and-spoke system
36. Is mostly related to location and size of the facility
Compensation in the hospitality industry
Adjoining and Connecting Rooms
Courts and Reservations
City Ledger
37. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
European Plan
Courts and Reservations
weighted average
pour/cost percentage
38. Lower than corporate rate - used when booking association business
labor cost percentage
Rack Rate
association rate
Counterfeit Money
39. Generally repairable within a short amount of time - has a minor problem.
American Plan
NR
Out of Order Rooms (OOO)
pour/cost percentage
40. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Who did we steal Yield Management from?
Merchant Discount Fees
Americans with Disabilities Act (ADA)
catchment area
41. Employees who train employees
Out of Order Rooms (OOO)
Designated trainers
actual market share
ecotourism
42. American Society of Association Executives
Building Cost Room Rate Formula
Discounting
ASAE
actual market share
43. A paste for thickening sauces - made from equal parts of fat and flour
Average Daily Rate
sales budget
roux
actual market share
44. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Out of Order Rooms (OOO)
Rack Rate
mother sauces
Master Accounts
45. Travel for business purposes
multiplier effect
business travel
European Plan
labor cost percentage
46. Used at zoos - keeps special needs of one time visitors and includes local specialties
tourist menu
leisure travel
No-shows
Graveyard Shift
47. The number of seats filled on a flight
Graveyard Shift
Day Shift
fair market share
load factor
48. Small ones are not even billed; they are erased with an allowance.
roux
WI
Late Charges
haute cuisine
49. 'of the day'-chefs specials
No-shows
Rate Cutting
Travel Agencies
du jour menu
50. A specific share or slot of a certain market
mother sauces
Americans with Disabilities Act (ADA)
food cost percentage
niche