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Test your basic knowledge |
Hotel Operations - 2
Subject
:
hospitality
Instructions:
Answer
50
questions in
20 minutes
.
2 minutes extra for reading the instructions.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A market share based on each business receiving an equal share of the market
No-shows
fair market share
multiplier effect
daily report
2. Generally repairable within a short amount of time - has a minor problem.
Number of Folios
Out of Order Rooms (OOO)
tourist menu
RevPar
3. Walk-In
Amenity Creep
Americans with Disabilities Act (ADA)
Adjoining and Connecting Rooms
WI
4. Rooms available for occupancy may be closed the next day
NR
Day Shift
Adjusted Room Count
tourist menu
5. Small ones are not even billed; they are erased with an allowance.
Late Charges
American Plan
Mobil
ecotourism
6. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Overstays
Early Arrivals
City Ledger
Who did we steal Yield Management from?
7. Travel for family and friends - to see new areas
ecotourism
A good way to pursue a position in the hospitality industry
leisure travel
rack rate
8. The airlines
Elastic Market
Catastrophe Plans
Who did we steal Yield Management from?
volunteer tourism
9. A specific share or slot of a certain market
rack rate
fair market share
niche
Dual Accounting
10. 10-30% off the rack rate
Adjusted Room Count
corporate rate
Rate Cutting
Registration Card
11. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
Master Accounts
Building Cost Room Rate Formula
Inelastic Market
tourism
12. No reservation
room divisions
NR
Day Rate Rooms
American Plan
13. From the hours of 3:30 pm to 11:30 pm
Swing Shift
du jour menu
Amenity Creep
Elastic Market
14. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
Travel Agencies
multiplier effect
sales budget
tourism
15. Guest who stay past their scheduled departure time
Overstays
Discounting
Adjusted Room Count
Cancellations
16. Ecotourism combined with practical matter for policy makers
sustainable tourism
Elastic Market
European Plan
association rate
17. A report prepared each day to provide essential performance information for a particular property to its management
daily report
Merchant Discount Fees
business travel
multiplier effect
18. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40
leisure travel
Pick Up Equation
mother sauces
AAA
19. Following a worker to learn about his or her job
weighted average
cultural tourism
Designated trainers
Job shadowing
20. Bechamel - espagnole - hollandaise - tomato - veloute
room divisions
mother sauces
WI
Dual Accounting
21. ADR x Occupancy=Rev Par
room divisions
Overstays
REV PAR equation
Due Bank
22. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Overstays
RevPar
Graveyard Shift
23. A running inventory that automatically updates itself
American Plan
Call Accounting System
Understay
perpetual inventory
24. Represents the business travelers
NR
Inelastic Market
Understay
leisure travel
25. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Rate Cutting
AAA
business travel
tourist menu
26. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
Amenity Creep
Discounting
association rate
Cancellations
27. Courts consider reservations to be legal contracts
leisure travel
What does RNA stand for?
Guest History Database
Courts and Reservations
28. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
Early Arrivals
Merchant Discount Fees
average guest check
29. Registered But Not Assigned
weighted average
tourism
Day Rate Rooms
What does RNA stand for?
30. Some guests with reservations never arrive at the hotel.
labor cost percentage
haute cuisine
Average Daily Rate
No-shows
31. Travel for business purposes
Amenity Creep
night auditor
fair market share
business travel
32. Key operating figure in menu engineering - determined by subtracting food cost from selling price
sustainable tourism
contribution margin
What does RNA stand for?
RevPar
33. All Suite hotels
tourism
Out of Order Rooms (OOO)
Extend Stay Hotels are also known as what?
ASAE
34. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America
perpetual inventory
European Plan
guest accounting module
WI
35. American Society of Association Executives
sustainable tourism
cultural tourism
ASAE
du jour menu
36. Traveling cross country or abroad for purposes of volunteer work
Average Daily Rate
Registration Card
Travel Agencies
volunteer tourism
37. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
ASAE
corporate rate
Average Daily Rate
Merchant Discount Fees
38. Every connecting room adjoins - but not every adjoining room connects
Inelastic Market
Adjoining and Connecting Rooms
AAA
Overstays
39. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
actual market share
labor cost percentage
Pick Up Equation
sustainable tourism
40. Lower than corporate rate - used when booking association business
Extend Stay Hotels are also known as what?
room divisions
sustainable tourism
association rate
41. Represents the leisure travelers and tourists
tourist menu
Elastic Market
Catastrophe Plans
Late Charges
42. Key to indicating a hotels performance - dollar sales/number of rooms rented
actual market share
Average Daily Rate
City Ledger
nouvelle cuisine
43. (labor costs/net sales)x100
Who did we steal Yield Management from?
labor cost percentage
Graveyard Shift
Day Shift
44. A plan to maximize guest and property safety in the event of a disaster
Catastrophe Plans
Master Accounts
Due Bank
Counterfeit Money
45. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
RevPar
WI
ASAE
Franchising
46. The individual who verifies and balances guests' accounts
NR
Elastic Market
hub-and-spoke system
night auditor
47. Off-the-street
OS
fair market share
Average Daily Rate
Mobil
48. Star System
Mobil
niche
Elastic Market
What does RNA stand for?
49. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Registration Card
European Plan
Merchant Discount Fees
Average Daily Rate
50. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Elastic Market
Pick Up Equation
volunteer tourism
weighted average