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Test your basic knowledge |
Hotel Operations - 2
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Star System
Mobil
Number of Folios
Americans with Disabilities Act (ADA)
labor cost percentage
2. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
load factor
nouvelle cuisine
Americans with Disabilities Act (ADA)
American Plan
3. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
Merchant Discount Fees
food cost percentage
ASAE
Registration Card
4. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues
Due Bank
REV PAR equation
Registration Card
RevPar
5. 'of the day'-chefs specials
average guest check
du jour menu
load factor
Dual Accounting
6. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
multiplier effect
Overstays
WI
What does RNA stand for?
7. (cost of drinks/sales of drinks)x100
catchment area
Due Bank
Merchant Discount Fees
pour/cost percentage
8. Key to indicating a hotels performance - dollar sales/number of rooms rented
AARP Rate
NR
Average Daily Rate
perpetual inventory
9. Employees who train employees
mother sauces
Courts and Reservations
Job shadowing
Designated trainers
10. The number of seats filled on a flight
load factor
actual market share
Designated trainers
Guest History Database
11. A client whose company has established credit with a particular hotel. charges are posted to the city ledger and accounts are sent once or twice monthly
WI
Job shadowing
City Ledger
leisure travel
12. Ecotourism combined with practical matter for policy makers
actual market share
contribution margin
sous chef
sustainable tourism
13. A financial plan detailing expected sales volume and sales revenue for a specified period of time
pour/cost percentage
sales budget
Americans with Disabilities Act (ADA)
Registration Card
14. The market share that a business actually receives
guest accounting module
Call Accounting System
Compensation in the hospitality industry
actual market share
15. A plan to maximize guest and property safety in the event of a disaster
Out of Order Rooms (OOO)
Early Arrivals
Catastrophe Plans
Overstays
16. Getting the room at a certain percentage off
Pick Up Equation
Discounting
Adjusted Room Count
Registration Card
17. American Society of Association Executives
ASAE
Merchant Discount Fees
OS
leisure travel
18. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
Number of Folios
Rate Cutting
Adjoining and Connecting Rooms
actual market share
19. Include room and all three meals. Used in Europe
American Plan
RevPar
room divisions
Americans with Disabilities Act (ADA)
20. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Discounting
ASAE
What does RNA stand for?
weighted average
21. Every connecting room adjoins - but not every adjoining room connects
Adjoining and Connecting Rooms
actual market share
perpetual inventory
corporate rate
22. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
room divisions
Inelastic Market
Day Shift
Travel Agencies
23. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Building Cost Room Rate Formula
Discounting
Day Shift
contribution margin
24. Also known as the due back - difference returnable - U-owe-me's or the exchange
Graveyard Shift
Guest History Database
Due Bank
night auditor
25. A paste for thickening sauces - made from equal parts of fat and flour
night auditor
roux
AARP Rate
European Plan
26. Following a worker to learn about his or her job
Job shadowing
labor cost percentage
No-shows
load factor
27. Tourism with a consience
hub-and-spoke system
corporate rate
ecotourism
Late Charges
28. The proliferation of all guest products and services when hotels compete by offering more extensive amenities
ecotourism
Who did we steal Yield Management from?
Amenity Creep
Graveyard Shift
29. A running inventory that automatically updates itself
guest accounting module
ASAE
A good way to pursue a position in the hospitality industry
perpetual inventory
30. A report prepared each day to provide essential performance information for a particular property to its management
ecotourism
daily report
Job shadowing
fair market share
31. Guest who stay past their scheduled departure time
Overstays
corporate rate
weighted average
AARP Rate
32. Hotels have love-hate relationship
multiplier effect
labor cost percentage
Master Accounts
Travel Agencies
33. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
Pick Up Equation
night auditor
corporate rate
Merchant Discount Fees
34. Preferred by most employees. From 7:30 am to 3:30 pm
Day Shift
Who did we steal Yield Management from?
European Plan
Rack Rate
35. Standard rate for everyone at a hotel
rack rate
Master Accounts
leisure travel
Counterfeit Money
36. Guests who cancel on the day of arrival
Cancellations
Out of Inventory Rooms (OOI)
actual market share
NR
37. Walk-In
contribution margin
Graveyard Shift
Adjusted Room Count
WI
38. Is mostly related to location and size of the facility
Day Shift
Out of Inventory Rooms (OOI)
Compensation in the hospitality industry
Due Bank
39. Guests who arrive at the hotel one or more days prior to their scheduled reservation date
Understay
Average Daily Rate
leisure travel
Early Arrivals
40. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
pour/cost percentage
Rate Cutting
guest accounting module
du jour menu
41. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system
Franchising
niche
Out of Order Rooms (OOO)
Extend Stay Hotels are also known as what?
42. Rooms available for occupancy may be closed the next day
AAA
sous chef
contribution margin
Adjusted Room Count
43. Lowest possible rate - many restrictions
cultural tourism
Franchising
AARP Rate
Extend Stay Hotels are also known as what?
44. Protects both the guest and employee
tourism
Americans with Disabilities Act (ADA)
nouvelle cuisine
actual market share
45. (labor costs/net sales)x100; quick dining 16-18% - fine dining 30-35% - causal dining 22-26%
labor cost percentage
Extend Stay Hotels are also known as what?
Americans with Disabilities Act (ADA)
Call Accounting System
46. All Suite hotels
Compensation in the hospitality industry
Extend Stay Hotels are also known as what?
Understay
perpetual inventory
47. The individual who verifies and balances guests' accounts
du jour menu
night auditor
tourist menu
Adjusted Room Count
48. Diamond Ratings
City Ledger
Inelastic Market
AAA
Adjusted Room Count
49. Traveling cross country or abroad for purposes of volunteer work
rack rate
sous chef
haute cuisine
volunteer tourism
50. ADR x Occupancy=Rev Par
Merchant Discount Fees
haute cuisine
REV PAR equation
night auditor