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Test your basic knowledge |
Hotel Operations - 2
Subject
:
hospitality
Instructions:
Answer
50
questions in
20 minutes
.
2 minutes extra for reading the instructions.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications
Guest History Database
food cost percentage
room divisions
mother sauces
2. Generally repairable within a short amount of time - has a minor problem.
Extend Stay Hotels are also known as what?
Out of Order Rooms (OOO)
mother sauces
average guest check
3. Guest who stay past their scheduled departure time
OS
Overstays
Building Cost Room Rate Formula
Franchising
4. Small ones are not even billed; they are erased with an allowance.
Late Charges
ecotourism
Discounting
Guest History Database
5. A market share based on each business receiving an equal share of the market
perpetual inventory
No-shows
Graveyard Shift
fair market share
6. Ecotourism combined with practical matter for policy makers
hub-and-spoke system
load factor
Compensation in the hospitality industry
sustainable tourism
7. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.
AAA
du jour menu
mother sauces
Merchant Discount Fees
8. A paste for thickening sauces - made from equal parts of fat and flour
roux
night auditor
sales budget
rack rate
9. They would rather try the hotel desk than busier retail outlets.
European Plan
Counterfeit Money
guest accounting module
food cost percentage
10. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine
WI
association rate
Adjusted Room Count
guest accounting module
11. Represents the leisure travelers and tourists
AAA
Elastic Market
Dual Accounting
No-shows
12. 'of the day'-chefs specials
AARP Rate
Registration Card
du jour menu
Swing Shift
13. Guests who leave earlier than expected
ecotourism
Inelastic Market
Understay
catchment area
14. Key operating figure in menu engineering - determined by subtracting food cost from selling price
Graveyard Shift
contribution margin
REV PAR equation
Catastrophe Plans
15. Travel for family and friends - to see new areas
leisure travel
Compensation in the hospitality industry
du jour menu
rack rate
16. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors
Rate Cutting
tourist menu
nouvelle cuisine
City Ledger
17. A reduction in rate that attracts business away from competitors rather than creating new customers or new markets
Understay
Rate Cutting
Out of Inventory Rooms (OOI)
room divisions
18. A method of menu pricing that takes into account the food costs - percentage contribution margin - and sales volume
Early Arrivals
Rack Rate
weighted average
Pick Up Equation
19. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio
AAA
Rate Cutting
Master Accounts
Day Rate Rooms
20. Getting the room at a certain percentage off
Out of Order Rooms (OOO)
Amenity Creep
sales budget
Discounting
21. There is no relationship between the number of city-ledger accounts and the number of occupied rooms
roux
Inelastic Market
cultural tourism
Number of Folios
22. Registered But Not Assigned
Master Accounts
What does RNA stand for?
tourism
A good way to pursue a position in the hospitality industry
23. The full rate - without discounts - that one quotes as a room charge.
sales budget
Rack Rate
Number of Folios
cultural tourism
24. Hotels have love-hate relationship
association rate
Out of Inventory Rooms (OOI)
Travel Agencies
Number of Folios
25. Represents the business travelers
sales budget
sustainable tourism
Inelastic Market
business travel
26. Bechamel - espagnole - hollandaise - tomato - veloute
mother sauces
sous chef
Overstays
ecotourism
27. Every connecting room adjoins - but not every adjoining room connects
Mobil
Adjoining and Connecting Rooms
Americans with Disabilities Act (ADA)
Inelastic Market
28. A concept that refers to new money that is brought into a community to some extent that income then passes into the community
volunteer tourism
daily report
rack rate
multiplier effect
29. Customer information - collected during the normal flow of the room reservation - can be stored in this - manipulated - and used for marketing and guest service/recognition purposes
room divisions
Call Accounting System
Guest History Database
Rate Cutting
30. Prepare a marketing plan for yourself
NR
Swing Shift
A good way to pursue a position in the hospitality industry
night auditor
31. (cost of drinks/sales of drinks)x100
pour/cost percentage
Graveyard Shift
Out of Inventory Rooms (OOI)
room divisions
32. The average amount each group spends
Job shadowing
corporate rate
average guest check
room divisions
33. The airlines
Who did we steal Yield Management from?
pour/cost percentage
room divisions
Early Arrivals
34. Following a worker to learn about his or her job
Job shadowing
daily report
nouvelle cuisine
business travel
35. Key to indicating a hotels performance - dollar sales/number of rooms rented
Overstays
Average Daily Rate
Compensation in the hospitality industry
sales budget
36. American Society of Association Executives
ASAE
Merchant Discount Fees
Counterfeit Money
rack rate
37. Star System
tourist menu
Rack Rate
Overstays
Mobil
38. Enables passengers to travel from one smaller city to another smaller city
sustainable tourism
cultural tourism
Rate Cutting
hub-and-spoke system
39. 10-30% off the rack rate
corporate rate
labor cost percentage
ecotourism
mother sauces
40. Requires equal dollar amounts of charge and credits
business travel
niche
Dual Accounting
Franchising
41. Protects both the guest and employee
Americans with Disabilities Act (ADA)
What does RNA stand for?
American Plan
Overstays
42. A system that tracks guest room phone charges
What does RNA stand for?
NR
Call Accounting System
Amenity Creep
43. Preferred by most employees. From 7:30 am to 3:30 pm
Travel Agencies
Job shadowing
Day Shift
niche
44. Off-the-street
OS
pour/cost percentage
cultural tourism
Pick Up Equation
45. Standard rate for everyone at a hotel
tourist menu
rack rate
sales budget
Due Bank
46. (cost of food during time period/food sales during time period)x100; accepted rate is 28-32%
food cost percentage
mother sauces
What does RNA stand for?
Adjoining and Connecting Rooms
47. Travel for business purposes
tourism
business travel
Americans with Disabilities Act (ADA)
ecotourism
48. The individual who verifies and balances guests' accounts
Extend Stay Hotels are also known as what?
mother sauces
night auditor
Job shadowing
49. Travel for recreation or the promotion and arrangement of such travel
tourism
Americans with Disabilities Act (ADA)
nouvelle cuisine
Job shadowing
50. The geographical area that falls within a specific radius established to determine the size of a restaurant's market
Travel Agencies
food cost percentage
association rate
catchment area