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Hotel Operations - 2

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Standard rate for everyone at a hotel






2. Courts consider reservations to be legal contracts






3. A form completed during registration to provide the hotel with information about the guest - including name and address - and to provide the guest with information about the hotel - including legal issues






4. Is mostly related to location and size of the facility






5. Revenue earned per available room






6. Traveling cross country or abroad for purposes of volunteer work






7. Cannot be sold 'as is'. Have significant problems that cannot be repaired quickly.






8. The geographical area that falls within a specific radius established to determine the size of a restaurant's market






9. Hotel supplements server for amount of merchant discount fee. A guest cannot take back their tips.






10. Preferred by most employees. From 7:30 am to 3:30 pm






11. The market share that a business actually receives






12. Off-the-street






13. Tourism with a consience






14. A cook who supervises food production and who reports to the executive chef; second in command






15. A plan to maximize guest and property safety in the event of a disaster






16. Key operating figure in menu engineering - determined by subtracting food cost from selling price






17. Travel for business purposes






18. Disadvantage of being one - is that you have to pay fees. Advantages include the central reservation system






19. A specific share or slot of a certain market






20. A running inventory that automatically updates itself






21. The number of seats filled on a flight






22. Small ones are not even billed; they are erased with an allowance.






23. A mid-twentieth-century movement away from classic cuisine principles; including shortened cooking times and innovative combination; a lighter - healthier cuisine based on natural flavors






24. Guests who leave earlier than expected






25. Ecotourism combined with practical matter for policy makers






26. The average room rate should equal $1 per $1000 of construction cost. (200 room hotel costing $14 million - the average rate should be $70) ($14/200 rooms/$1000)






27. A system that increases the hotel's control over guest accounts and significantly modifies the night audit routine






28. Generally repairable within a short amount of time - has a minor problem.






29. Consists of front office - reservations - housekeeping - concierge - guest services - security and communications






30. Guest who stay past their scheduled departure time






31. Travel for recreation or the promotion and arrangement of such travel






32. From the hours of 11:30 pm to 7:30 am






33. Include room accommodations only. Meals taken in the dining room are charged at menu prices. We use this in America






34. The airlines






35. Getting the room at a certain percentage off






36. Transient accounts receivable - not city-ledger accounts. So long as the group is in the house the master account is a front-office account. Uses a standard folio






37. Employees who train employees






38. Protects both the guest and employee






39. Diamond Ratings






40. Registered But Not Assigned






41. There is no relationship between the number of city-ledger accounts and the number of occupied rooms






42. Key to indicating a hotels performance - dollar sales/number of rooms rented






43. A financial plan detailing expected sales volume and sales revenue for a specified period of time






44. A system that tracks guest room phone charges






45. Used at zoos - keeps special needs of one time visitors and includes local specialties






46. Travel for family and friends - to see new areas






47. Lowest possible rate - many restrictions






48. Represents the business travelers






49. 10-30% off the rack rate






50. Blanket Reservation-800 rooms for five nights - That's 4000 room-nights - At close of convention the hotel only sold 650 rooms for an average of four nights. That's 2 -600 room-nights. - The pick up rate was just 65% (2 -600 room-nights divided by 40






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