Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage






2. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






3. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






4. Modem troubleshooting: Check to see if ______ passes diagnostics.






5. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)






6. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp






7. There can be multiple logical drives per controller - depending on the _______.






8. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su






9. The No fixed disk present error means that the computer cannot see the _____ drive.






10. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






11. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






12. The Windows XP utility ______ will also display installed driver versions






13. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)






14. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






15. Control Have no moving parts to wear out and are moisture and particle-resistant - enhancing the notebook's reliability. (3 words)






16. Software automatically installed and ready to use once the system is unbundled.






17. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US






18. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






19. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






20. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th






21. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power






22. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL






23. The second of number of 3-3-3 refers to what?






24. ______is faster than conventional file writing to a single disk; however - there is no fault protection should a drive fail. (2 words)






25. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






26. Means that some POST tests are skipped.






27. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute






28. To help protect the customer's software from loss or damage - always advise the customer to back up their software applications and databases before trying to troubleshoot a ______component.






29. Software not yet installed - but is located on the computer's hard drive with a shortcut to an installation wizard that installs the application when it is double-clicked.






30. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






31. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






32. A notebook fan is not always running while a....






33. What number is this? dc530C/P2.66/40bc/256E/4 US






34. HP warranties can be extended after _______________.






35. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






36. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






37. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






38. Online location for customers' support needs. HP (4 words)






39. The MultiBay is usually set before the primary hard disk drive in the _______.






40. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






41. How much distance (above and all sides; no distance below) should there be around an HP workstation






42. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






43. Prevents a user from logging on to the computer without matching an authorized fingerprint.






44. Printer troubleshooting tips: Determine if there are _____between a local printer and the printer port.






45. If the restore starts but then brings you ta a C: prompt - you must use _____ on the hard disk drive to use the restore CDs.






46. Take precedence when used with SCSI drive.






47. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






48. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






49. What kind of wall outlet should electrical equipment be connected?






50. Service provides replacement parts at no charge. With ________ service - customers can choose to install the replacement parts and return the defective parts to HP - or they can choose to have HP perform the installation and parts return for a fee. T