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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.
Ntbtlog.txt
Twice
NAS web-based configuration utility
15
2. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]
Protocols
Loopback
Both are not set up as masters
System error message
3. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.
Quick boot
Carry-in warranty
Test and document Support
Intel Virtualization Technology (IVT)
4. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.
rj45
Onsite service
Ownership Tag
RAID 0
5. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu
Port Replicator
Notebook is on
Operating system (XP Pro)
Configurable option
6. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.
Active Management Technology (AMT)
Help and Support Center (HSC)
Onsite warranty
Processor Type (The number after the P specifies the speed or socket type.)
7. An option that the customer adds afterwards
After market option
Network configuration
WWAN (wireless wide area network) Setup and Support
Array
8. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).
BIOS
IDE drive
NAS web-based configuration utility
5
9. Many physical drives can be grouped to create a _____. (two words)
Logical volume
Model Key (RAS number)
Device conflict
Serial Number
10. Technical support will ___________ to software usage problems.
Isolate system problems
RAID ADG
WWAN (wireless wide area network) Setup and Support
Switches (devices ok too)
11. Network troubleshooting: Press _____during POST to enable Network Service Boot.
HP DriveGuard
F12
Qualifying
HP Insight Diagnostics
12. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an
One drive of each mirrored pair
Minimum number of Hard Drives
HP Advanced Docking Station
Protocols
13. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable
Active Management Technology (AMT)
RAID ADG
Network Interface Card
Service pack
14. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)
Multi-core
Port Replicator
WWAN (wireless wide area network) Setup and Support
Grounded
15. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology
External multibay
Intel vPro
Mail-in service
May
16. What number is used to replace a warranty part?
Service Tag
Spare part number
Pick-up service
Help and Support Center (HSC)
17. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?
Computer
Will not
Hardware
2004
18. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.
Protocols
Striping factor
Mail-in service
Preloaded
19. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After
Boot logging
Carry-in service
Power-On Password
Evaluate data in toubleshooting
20. Permission to install and use the software on more than one system
Notebook is on
Right to copy
Manageability Engine (ME)
Software
21. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su
3 30
Windows Recovery Environment (Windows RE)
Qualifying
SATA
22. The Windows XP utility ______ will also display installed driver versions
Grounded
MSINFO32
Protocols
Green
23. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
Odd number of drives
Recovery Manager
Trusted Platform Module (TPM)
24. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability
System/Emergency ROM flash recovery (with video)
Intel Virtualization Technology (IVT)
LightScribe
Implement preventative measures
25. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.
Quick boot
SATA
Anti-virus
Implement the action plan
26. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.
Odd number of drives
LightScribe
Support pack information
Boot order
27. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.
Years labor
Touch-sensitive controls
Support pack information
Both are not set up as masters
28. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)
rj45
4 inches
May
Device driver
29. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat
F8 (To enable boot logging) -restart the computer and then press ______ and then select
Onsite service
Ownership Tag
RAID 1
30. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US
Limited Support
Write performance
Notebook is on
Form Factor
31. A fully destructive process - which means that it erases all of the files on the customer's hard drive.
Domain
Years labor
HP Restore Plus! procedure
Parts-only service
32. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB
Notebook
Device driver
External multibay
Insight Diagnostics
33. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.
f10
HP Advanced Docking Station
Service pack
DVD player software
34. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but
Implement the action plan
Certify
Grounded
Options
35. Which HP diagnostics utility can still be used if you cannot boot into Windows?
Insight Diagnostics
SATA
Never
Network Interface Card
36. The No fixed disk present error means that the computer cannot see the _____ drive.
4
Hard disk
Customer Self Repair program
Implement the action plan
37. Modem troubleshooting: Check to see if ______ passes diagnostics.
Option number
HP Restore Plus! procedure
Natively
Modem
38. After replacing a CPU: If you get a CPU microcode not found error - update the ______.
Modem
BIOS
HP Restore Plus! procedure
Isolate system problems
39. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.
Serial Number
F10) BIOS (Setup utility)
F8 (To enable boot logging) -restart the computer and then press ______ and then select
Notebook
40. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal
AT
BIOS
1+0
Powered without load
41. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).
Setup Password
Ownership Tag
Biometric finger reader
Onsite service
42. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)
Security lock with cable
Freeware
Windows Recovery Environment (Windows RE)
porting
43. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence
Recovery Manager
Global warranty
Recovery Manager
Battery Check Utility
44. Raid 1 can only be ____________.
Even number of drives
hard drive speed (7200 rpm)
1+0
Hard drive size. (40 gigs)
45. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)
Two or more drives
Processor Type (The number after the P specifies the speed or socket type.)
Recovery Manager
3 30
46. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.
Hardware
Preinstalled support
Modem
Test and document Support
47. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista
Natively
Intel vPro
System error message
Software
48. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards
NAS web-based configuration utility
MultiPort
Be re-enumerated and the driver reloaded
BIOS
49. NIC troubleshooting: Force NIC driver to _____ settings.
Notebook
NAS web-based configuration utility
External multibay
Fixed
50. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.
Anti-virus
Product Number
Solenoid hood lock and intrusion sensor
24 x 7