SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.
Option number
Driver
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
Internal multibay
2. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US
Implement preventative measures
Preinstalled support
Port Replicator
Memory size and memory speed
3. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.
Advanced Port Replicator
WWAN (wireless wide area network) Setup and Support
Hard disk
Low read performance
4. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]
Loopback
External MultiBay II
Modules
Minimum number of Hard Drives
5. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?
Trusted Platform Module (TPM)
HP Backup and Recovery software
Computer
Supports
6. The Windows XP utility ______ will also display installed driver versions
Smart Cover Lock
Freeware
MSINFO32
HP Insight Diagnostics
7. Prevents a user from logging on to the computer without an authorized security card.
Advanced Data Guarding
Smart card reader
Preinstalled
HP Drive Encryption
8. Network troubleshooting: Press _____during POST to enable Network Service Boot.
Power-On Password
QuickSpecs
Examples of hardware problem
F12
9. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr
QuickSpecs
Cold swapped
2004
Battery Check Utility
10. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)
porting
4 inches
Touch-sensitive controls
Reported
11. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.
RAID 1
Write performance
System/Emergency ROM flash recovery (with video)
Pick-up service
12. If after replacing a hard disk drive there is a problem with video resolution - check the _____.
F10) BIOS (Setup utility)
AT
Video driver
Modules
13. What year was a product with the serial number CND4051234 built?
Grounded
Examples of hardware problem
2004
Right to copy
14. Take precedence when used with SCSI drive.
Grounded
MultiPort
IDE drive
F8
15. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora
Logical volume
3-in-1 NAS Docking Station
Notebook
RAID 1
16. Control Have no moving parts to wear out and are moisture and particle-resistant - enhancing the notebook's reliability. (3 words)
Touch-sensitive controls
Domain
Low read performance
HP Drive Encryption
17. This program used to be called the Express Parts Program or the End User Replaceable Parts program
Customer Self Repair program
Fault tolerance
Operating system
Qualifying
18. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides
System/Emergency ROM flash recovery (with video)
Update
Hard Disk Drive Disk Self Test (HDD DST)
Removable Storage (CD-ROM)
19. A customer's customized software.
gold image
Entire data structure
External MultiBay II
Active Management Technology (AMT)
20. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f
Operating system (XP Pro)
Supported
External multibay
Never
21. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th
Word size
NX bit (no execute)
Minimum number of Hard Drives
MultiPort
22. An array increases ______ and performance when configured properly.
Manageability Engine (ME)
Carry-in service
Fault tolerance
Anti-virus
23. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US
Hard drive size. (40 gigs)
F10) BIOS (Setup utility)
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
Test and document Support
24. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.
Onsite service
Help and Support Center (HSC)
Not supported
HP Quicklook
25. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su
Qualifying
Sold exclusively
Certify
SATA
26. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.
system32
One drive of each mirrored pair
Loopback
Ntbtlog.txt
27. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage
Twice
17xx POST error
Mail-in service
Modules
28. RAID stands for what?
AT
Supported
Multi-core
Redundant Array of Inexpensive Disks
29. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days
Grounded
Hard disk
Whole unit replacement
Port Replicator
30. Fixed components are called what?
Quick boot
Modules
Green
F10) BIOS (Setup utility)
31. The third of number of 3-3-3 refers to what? (3 words)
Power-On Password
AT
Years onsite service
Biometric finger reader
32. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).
Array
5
RAID 5
Trusted Platform Module (TPM)
33. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also
Multi-core
Service pack
RAID 1
Hard drive size. (40 gigs)
34. Technical support will ___________ to software usage problems.
Parallel cable
Isolate system problems
Driver
Smart Cover Lock
35. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.
Smart Cover Sensor
1+0
Driver
Processor Type (The number after the P specifies the speed or socket type.)
36. Options that might be used on an HP system that are not branded and might not be sold by HP.
HP Instant Support Professional Edition
Two or more drives
Grounded
Third-party options
37. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)
HP DriveGuard
Logical volume
Rear port control cover
Drop-In-Box
38. What number is used to replace a warranty part?
Spare part number
Modules
1+0
Boot logging
39. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?
Green
Pick-up warranty
Carry-in warranty
Reported
40. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur
USB Digital Drive
Implement preventative measures
Family Line (Model number)
3 30
41. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.
Battery Check Utility
fdisk (The external DOS program used to partition a physical disk)
LightScribe
Examples of hardware problem
42. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute
BIOS
Option number
Troubleshooting questions to evaluate data
Drop-In-Box
43. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______
Wireless
Clear CMOS
Battery Check Utility
Cold swapped
44. Enable Boot Logging on the Windows Advanced Options Menu.
Intel Virtualization Technology (IVT)
Internal multibay
Windows System Restore
F8 (To enable boot logging) -restart the computer and then press ______ and then select
45. The main hard disk drive on HP notebooks can only be....
Cold swapped
Parallel cable
Smart Cover Lock
Years labor
46. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)
Customer Replaceable Unit
Entire data structure
Firmware
Windows Recovery Environment (Windows RE)
47. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.
DVD player software
Both are not set up as masters
Customer Replaceable Unit
Hard disk
48. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).
Ownership Tag
Intel vPro
Driver
F8
49. The MultiBay is usually set before the primary hard disk drive in the _______.
Boot order
Driver
RAID 5
May
50. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu
Removable Storage (CD-ROM)
Assembly number.
Port Replicator
system32