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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. After replacing a CPU: If you get a CPU microcode not found error - update the ______.
Evaluate data in toubleshooting
BIOS
Rear port control cover
Advanced Data Guarding
2. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides
Form Factor
Hard Disk Drive Disk Self Test (HDD DST)
HP Backup and Recovery software
gold image
3. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.
Windows System Restore
Years replacement parts
Both are not set up as masters
May
4. Raid 1 mirrors the _____.
Entire data structure
DVD player software
Boot logging
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
5. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)
Operating system (XP Pro)
Years labor
The same thing
Parallel cable
6. Network troubleshooting: Press _____during POST to enable Network Service Boot.
Word size
Be re-enumerated and the driver reloaded
Boot logging
F12
7. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.
2004
BIOS Smart Card Support
Memory Change Alerts
Natively
8. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.
Limited Support
WWAN (wireless wide area network) Setup and Support
14
rj45
9. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.
HP Instant Support Professional Edition
Pick-up service
Password
May
10. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?
May
HP Insight Diagnostics
Both are not set up as masters
HP Advanced Docking Station
11. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)
NX bit (no execute)
Clear CMOS
Serial Number
F8
12. Prevents reconfiguration of the computer (use of the Computer Setup Utilities) until the password is entered. (2 words)
Setup Password
NAS web-based configuration utility
HP Insight Diagnostics
Update
13. HP warranties can be extended after _______________.
A product is purchased
Both are not set up as masters
RAID 5
SATA
14. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.
F8
Whole unit replacement
IEEE 802.11n
F12
15. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.
Powered without load
Examples of hardware problem
Two or more drives
F8
16. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)
Manageability Engine (ME)
Hard disk
Freeware
Care Packs
17. How much distance (above and all sides; no distance below) should there be around an HP workstation
Password
4 inches
RAID 5
Whole unit replacement
18. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.
Hard disk
Propylene glycol
F8
Not supported
19. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days
Whole unit replacement
Grounded
MultiPort
Fixed
20. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.
Advanced Data Guarding
1+0
15
Two or more drives
21. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.
Examples of hardware problem
Onsite warranty
Options
Troubleshooting questions to collect data
22. Service provides the customer with remote diagnosis and remote remedy. HP ships any parts to the customer that are necessary to repair a defect. The customer is responsible for installing the necessary parts and for returning any unused parts and the
Both are not set up as masters
Parallel graphics processing
Self-repair service
Right to copy
23. Test Utility that confirms the proper configuration and operation of installed memory.
Grounded
BIOS DIMM test
Will not
Option number
24. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.
SATA
Carry-in warranty
HP Quicklook
External multibay
25. 4:The ___________ for RAID Advanced Data Guarding.
Device conflict
Serial Number
Recovery Manager
Minimum number of Hard Drives
26. What kind of wall outlet should electrical equipment be connected?
Grounded
1+0
Setup Password
F8 (To enable boot logging) -restart the computer and then press ______ and then select
27. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.
Quick boot
4
Qualifying
Preinstalled support
28. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.
Supports
Option number
Onsite service
BIOS Smart Card Support
29. The second of number of 3-3-3 refers to what?
Years replacement parts
Built-in Self Test (BIST)
Smart card reader
Limited Support
30. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)
Built-in Self Test (BIST)
Reported
15
NAS web-based configuration utility
31. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence
HP Quicklook
Whole unit replacement
5
Global warranty
32. An array increases ______ and performance when configured properly.
Windows System Restore
Advanced Port Replicator
Fault tolerance
4
33. A replacement part that can be replaced by customers themselves.
Manageability Engine (ME)
Customer Replaceable Unit
Freeware
Biometric finger reader
34. Means that some POST tests are skipped.
Quick boot
f10
Notebook
Mail-in service
35. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
porting
Processor Type (The number after the P specifies the speed or socket type.)
Troubleshooting questions to evaluate data
36. There can be multiple logical drives per controller - depending on the _______.
Limited Support
14
A product is purchased
Limits of the controller
37. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).
Update
Years onsite service
Ownership Tag
RAID ADG
38. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.
Examples of hardware problem
Video driver
Software
Whole unit replacement
39. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?
Memory size and memory speed
System/Emergency ROM flash recovery (with video)
Reported
A product is purchased
40. A notebook fan is not always running while a....
HP Advanced Docking Station
Notebook is on
Green
Mail-in service
41. Prevents a user from logging on to the computer without matching an authorized fingerprint.
Device driver
Pick-up warranty
Insight Diagnostics
Biometric finger reader
42. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel
After market option
Basic build
15
NAS web-based configuration utility
43. Variable components such as the processor - memory - and storage drives
rj45
Supports
4
Options
44. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes
Device driver
3 30
Advanced Port Replicator
RAID ADG
45. ______is faster than conventional file writing to a single disk; however - there is no fault protection should a drive fail. (2 words)
Years replacement parts
Data striping
Preinstalled support
RAID 0
46. Service requires that the product be brought to an authorized service center for diagnosis and repair.
Clear CMOS
1 year
Carry-in service
Remote Wakeup
47. What is the manufacturer part number on the board?
Memory Change Alerts
hard drive speed (7200 rpm)
RAID ADG
Assembly number.
48. Fixed components are called what?
Modules
Rear port control cover
NAS web-based configuration utility
Striping factor
49. What does the small c after 40b designate in the following number? dc530C/P2.66/40bc/256E/4 US
Removable Storage (CD-ROM)
hard drive speed (7200 rpm)
3-in-1 NAS Docking Station
Switches (devices ok too)
50. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?
Years replacement parts
MSINFO32
Both are not set up as masters
F10) BIOS (Setup utility)