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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Technical support will obtain ____________ or updates.
Freeware
Support pack information
Basic build
USB Digital Drive
2. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.
Master Boot Record Security
LightScribe
Assembly number.
Hard drive size. (40 gigs)
3. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______
Preinstalled support
TCP/IP
After market option
Hard drive size. (40 gigs)
4. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)
Power-On Password
Wireless
Remote Wakeup
HP Drive Encryption
5. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.
AT
RAID 0
porting
hard drive speed (7200 rpm)
6. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo
Limits of the controller
Boot logging
System/Emergency ROM flash recovery (with video)
Recovery Manager
7. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.
BIOS DIMM test
90
17xx POST error
Both are not set up as masters
8. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.
NAS web-based configuration utility
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
After market option
Two or more drives
9. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power
14
Parallel graphics processing
MultiPort
5
10. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f
Odd number of drives
QuickSpecs
Loopback
Supported
11. RAID stands for what?
Switches (devices ok too)
Redundant Array of Inexpensive Disks
RAID 5
After market option
12. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)
Recovery Manager
Built-in Self Test (BIST)
4
3 30
13. Products that are _____________ in a particular country will not be honored outside the country of original purchase.
Customer Replaceable Unit
F10) BIOS (Setup utility)
Sold exclusively
Family Line (Model number)
14. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______
Wireless
Global warranty
Wall mount security sleeve
Manageability Engine (ME)
15. Raid 1 mirrors the _____.
Entire data structure
LightScribe
fdisk (The external DOS program used to partition a physical disk)
Notebook
16. Technical support _______ assist with registry modifications.
Propylene glycol
The assistance of HP
Will not
Model Key (RAS number)
17. Troubleshooting: Ensure that the customer is scanning with the latest _______ software.
Anti-virus
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
HP Insight Diagnostics
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
18. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t
Write performance
BIOS Smart Card Support
Advanced Port Replicator
F10) BIOS (Setup utility)
19. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.
MultiPort
Domain
Smart Cover Lock
Assembly number.
20. Software not yet installed - but is located on the computer's hard drive with a shortcut to an installation wizard that installs the application when it is double-clicked.
Preloaded
Limits of the controller
Trusted Platform Module (TPM)
3-in-1 NAS Docking Station
21. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability
Notebook
One drive of each mirrored pair
Carry-in warranty
Intel Virtualization Technology (IVT)
22. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive
Parts-only service
Freeware
TCP/IP
Port Replicator
23. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)
Serial Number
Green
Powered without load
porting
24. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.
Years labor
Carry-in warranty
14
Assembly number.
25. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an
HP Advanced Docking Station
Memory size and memory speed
Boot order
DriveLock
26. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards
Be re-enumerated and the driver reloaded
Even number of drives
Battery Check Utility
gold image
27. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.
Green
The same thing
1+0
Hard drive size. (40 gigs)
28. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)
Preloaded
System/Emergency ROM flash recovery (with video)
Parallel cable
NAS web-based configuration utility
29. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]
Loopback
Help and Support Center (HSC)
Hard disk
May
30. The number of sectors per block is referred to as the _____.
Striping factor
IEEE 802.11n
Memory size and memory speed
HP Restore Plus! procedure
31. 17xx post error scsi problem - Non-system disk or disk error - system will not boot - system will not boot scsi problem - The SCSI adapter does not find a newly added device. SCSI device randomly works and then fails. SCSI controller card driver is n
17xx POST error
LightScribe
Operating system (XP Pro)
Product Number
32. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac
NAS web-based configuration utility
Internal multibay
RAID Advanced Data Guarding
Odd number of drives
33. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?
Intel vPro
F10) BIOS (Setup utility)
HP Drive Encryption
Network configuration
34. Many physical drives can be grouped to create a _____. (two words)
Word size
Array
Entire data structure
Logical volume
35. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After
Propylene glycol
Onsite warranty
Evaluate data in toubleshooting
Pick-up warranty
36. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)
Preinstalled
Wireless
HP Instant Support Professional Edition
Device conflict
37. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also
Carry-in service
LightScribe
Service pack
Cold swapped
38. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.
Modem
Limited Support
Field Replaceable Unit
Low read performance
39. The No fixed disk present error means that the computer cannot see the _____ drive.
Device driver
1+0
Hard disk
system32
40. HP warranties can be extended after _______________.
A product is purchased
Recovery Manager
4
The same thing
41. Upgrades to a warranty that extend length and level of their service (two words)
RAID Advanced Data Guarding
Care Packs
Service Tag
4
42. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.
Port Replicator
F8
IEEE 802.11n
Removable Storage (CD-ROM)
43. Software automatically installed and ready to use once the system is unbundled.
Preinstalled
Hard Disk Drive Disk Self Test (HDD DST)
fdisk (The external DOS program used to partition a physical disk)
Data striping
44. Prevents reconfiguration of the computer (use of the Computer Setup Utilities) until the password is entered. (2 words)
Setup Password
fdisk (The external DOS program used to partition a physical disk)
F8
SATA
45. What does the 4 in the last segment represent in the following number? dc530C/P2.66/40bc/256E/4 US
Pick-up warranty
Reported
Fixed
Operating system (XP Pro)
46. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days
Fixed
Whole unit replacement
Be re-enumerated and the driver reloaded
Limited Support
47. Enable Boot Logging on the Windows Advanced Options Menu.
Minimum number of Hard Drives
F8 (To enable boot logging) -restart the computer and then press ______ and then select
Form Factor
Serial Number
48. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.
LightScribe
Quick boot
DVD player software
Not supported
49. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive
F8 (To enable boot logging) -restart the computer and then press ______ and then select
14
WWAN (wireless wide area network) Setup and Support
Recovery Manager
50. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?
Computer
NX bit (no execute)
Fault tolerance
F12