Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






2. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






3. Refurbished products - Most options - Spare parts have how long of a limited warranty?






4. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






5. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






6. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US






7. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power






8. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






9. Take precedence when used with SCSI drive.






10. What number is used to order upgrades?






11. Which HP diagnostics utility can still be used if you cannot boot into Windows?






12. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






13. Provides fail-safe ROM image management from a central network console. (3 words)






14. Means that some POST tests are skipped.






15. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






16. What kind of wall outlet should electrical equipment be connected?






17. NIC troubleshooting: Force NIC driver to _____ settings.






18. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






19. What is the manufacturer part number on the board?






20. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






21. The main hard disk drive on HP notebooks can only be....






22. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






23. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






24. All HP commercial computers include how many days of software technical support?






25. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo






26. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage






27. The Windows XP utility ______ will also display installed driver versions






28. What does the small c after 40b designate in the following number? dc530C/P2.66/40bc/256E/4 US






29. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






30. Products that are _____________ in a particular country will not be honored outside the country of original purchase.






31. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






32. Software automatically installed and ready to use once the system is unbundled.






33. The first of number of 3-3-3 refers to what?






34. After you have proved the hardware functionality you can begin troubleshooting the _____.






35. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US






36. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL






37. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






38. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow






39. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






40. When is it o.k. to open the power supply?






41. An option that the customer adds afterwards






42. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)






43. An ___________can be used in a RAID 1+0 configuration.






44. Modem troubleshooting: Check to see if ______ passes diagnostics.






45. Utility for commercial notebooks that can do the following: Restore the HP Vista image from a recovery partition or a set of recovery discs - Create a set of recovery discs - Recover individual applications and drivers from the HP Vista image - Perfo






46. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






47. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






48. What number is this? dc530C/P2.66/40bc/256E/4 US






49. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






50. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak