Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






2. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






3. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






4. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)






5. This program used to be called the Express Parts Program or the End User Replaceable Parts program






6. Warranty available in certain regions only. HP arranges for the pickup - warranty repair - and return of a system - including any necessary packaging and shipping expense.






7. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






8. Service provides the customer with remote diagnosis and remote remedy. HP ships any parts to the customer that are necessary to repair a defect. The customer is responsible for installing the necessary parts and for returning any unused parts and the






9. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






10. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.






11. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US






12. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






13. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






14. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






15. An option that the customer adds afterwards






16. The second of number of 3-3-3 refers to what?






17. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






18. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






19. Security: May prevent unintentional or malicious changes to the Master Boot Record (MBR) of the current bootable disk - and provides a means of recovering the last known good MBR. (4 words)






20. The No fixed disk present error means that the computer cannot see the _____ drive.






21. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.






22. A notebook fan is not always running while a....






23. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






24. What year was a product with the serial number CND4051234 built?






25. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo






26. Variable components such as the processor - memory - and storage drives






27. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






28. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






29. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






30. Software automatically installed and ready to use once the system is unbundled.






31. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






32. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






33. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






34. After you have proved the hardware functionality you can begin troubleshooting the _____.






35. A customer's customized software.






36. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat






37. An ______ is a set of physical disk drives that may be combined and/or subdivided into logical drives striped across all disks in the set - with or without parity.






38. Modem troubleshooting: Check to see if ______ passes diagnostics.






39. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)






40. Technical support will ___________ to software usage problems.






41. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






42. Technical support will obtain ____________ or updates.






43. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.






44. Prevents a user from logging on to the computer without an authorized security card.






45. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






46. Online location for customers' support needs. HP (4 words)






47. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






48. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)






49. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






50. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr