Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






2. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






3. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th






4. Take precedence when used with SCSI drive.






5. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






6. Products that are _____________ in a particular country will not be honored outside the country of original purchase.






7. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.






8. Spare parts and replacement parts means...






9. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






10. Service provides the customer with remote diagnosis and remote remedy. HP ships any parts to the customer that are necessary to repair a defect. The customer is responsible for installing the necessary parts and for returning any unused parts and the






11. What is the manufacturer part number on the board?






12. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H






13. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






14. Printer troubleshooting tips: Determine if there are _____between a local printer and the printer port.






15. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






16. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






17. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






18. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US






19. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






20. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)






21. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






22. If the DriveLock settings cannot be accessed in computer setup - what can you do to fix it?






23. The first of number of 3-3-3 refers to what?






24. What kind of wall outlet should electrical equipment be connected?






25. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






26. HSC features a diagnostics applet called ______. 2. Offers a combination of web troubleshooting software and hardware diagnostics. 3. Allows you to run a HDD Drive Self Test (5 words starting with HP)






27. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






28. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)






29. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






30. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






31. What does the capital P designate in the following number?






32. If after replacing a hard disk drive there is a problem with video resolution - check the _____.






33. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t






34. Raid 1 can only be ____________.






35. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






36. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






37. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?






38. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






39. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such






40. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an






41. Service provides replacement parts at no charge. With ________ service - customers can choose to install the replacement parts and return the defective parts to HP - or they can choose to have HP perform the installation and parts return for a fee. T






42. A customer's customized software.






43. This program used to be called the Express Parts Program or the End User Replaceable Parts program






44. Software not yet installed - but is located on the computer's hard drive with a shortcut to an installation wizard that installs the application when it is double-clicked.






45. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






46. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.






47. Prevents a user from logging on to the computer without an authorized security card.






48. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






49. An ___________can be used in a RAID 1+0 configuration.






50. What number is used to replace a warranty part?