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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage
Network configuration
fdisk (The external DOS program used to partition a physical disk)
Twice
SATA
2. Network troubleshooting: Press _____during POST to enable Network Service Boot.
F12
IDE drive
Solenoid hood lock and intrusion sensor
Switches (devices ok too)
3. A power supply should never be...
Word size
Fault tolerance
Powered without load
Assembly number.
4. Technical support will not help with system optimization as well as _____________.
DVD player software
90 days of free telephone support
4 inches
Network configuration
5. Fixed components are called what?
Modules
Update
Smart Cover Lock
Years onsite service
6. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.
Customer Replaceable Unit
24 x 7
Two or more drives
Supported
7. NIC troubleshooting: Force NIC driver to _____ settings.
Serial Number
BIOS DIMM test
Protocols
Fixed
8. The number of sectors per block is referred to as the _____.
Be re-enumerated and the driver reloaded
Support pack information
Master Boot Record Security
Striping factor
9. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.
HP Quicklook
Hardware
HP Backup and Recovery software
BIOS DIMM test
10. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?
QuickSpecs
System error message
Reported
Smart Cover Sensor
11. A computer bus - point-to-point serial protocol that replaces parallel SCSI bus technology. 2. A four-wire replacement for the physical layer of parallel SCSI. 3. Compatible with SATA drives. 4. 3 GB/s device bandwidth 5. Eliminates the data transfer
SAS (Serial Attached SCSI)
Serial Number
Years replacement parts
4
12. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.
Word size
Test and document Support
HP Drive Encryption
Form Factor
13. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal
One drive of each mirrored pair
Password
Limits of the controller
AT
14. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.
Green
Fixed
Write performance
Both are not set up as masters
15. Technical support _______ assist with registry modifications.
90
Internal multibay
Switches (devices ok too)
Will not
16. Software support is available ______.
24 x 7
Port Replicator
Ntbtlog.txt
Switches (devices ok too)
17. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB
BIOS Smart Card Support
F8 (To enable boot logging) -restart the computer and then press ______ and then select
External multibay
Even number of drives
18. The first step in troubleshooting a problem is to verify that the ______ is functioning properly.
Intel vPro
Port Replicator
Hardware
Recovery Manager
19. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US
Memory size and memory speed
Field Replaceable Unit
Sold exclusively
Years onsite service
20. After replacing a CPU: If you get a CPU microcode not found error - update the ______.
3 30
After market option
Boot logging
BIOS
21. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.
Domain
Processor Type (The number after the P specifies the speed or socket type.)
External MultiBay II
Trusted Platform Module (TPM)
22. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.
DVD player software
Reported
90 days of free telephone support
Entire data structure
23. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)
porting
Preinstalled support
Sold exclusively
Field Replaceable Unit
24. Prevents a user from logging on to the computer without matching an authorized fingerprint.
SAS (Serial Attached SCSI)
NX bit (no execute)
RAID 5
Biometric finger reader
25. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)
Entire data structure
Boot order
Removable Storage (CD-ROM)
Parallel cable
26. Variable components such as the processor - memory - and storage drives
Options
Striping factor
Isolate system problems
Carry-in service
27. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?
RAID Advanced Data Guarding
Computer
Options
HP DriveGuard
28. What number is this? dc530C/P2.66/40bc/256E/4 US
Model Key (RAS number)
Windows Recovery Environment (Windows RE)
BIOS
Notebook
29. The first of number of 3-3-3 refers to what?
Solenoid hood lock and intrusion sensor
Test and document Support
Years labor
Implement the action plan
30. Enable Boot Logging on the Windows Advanced Options Menu.
Modem
Notebook
F8 (To enable boot logging) -restart the computer and then press ______ and then select
15
31. Test Utility that confirms the proper configuration and operation of installed memory.
BIOS DIMM test
4 inches
Ownership Tag
Onsite warranty
32. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).
Ownership Tag
Device conflict
Memory size and memory speed
Advanced Port Replicator
33. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____
Wall mount security sleeve
Software
Parts-only service
Firmware
34. A replacement part that can be replaced by an authorized service representative (not by the customer).
Parallel cable
Field Replaceable Unit
Examples of hardware problem
Striping factor
35. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.
Write performance
Form Factor
Implement the action plan
RAID ADG
36. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute
TCP/IP
Onsite warranty
Memory size and memory speed
Troubleshooting questions to evaluate data
37. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)
Test and document Support
Qualifying
3 30
Family Line (Model number)
38. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)
Manageability Engine (ME)
Smart card reader
WWAN (wireless wide area network) Setup and Support
Operating system
39. What number is used to replace a warranty part?
Spare part number
Fault tolerance
Reported
fdisk (The external DOS program used to partition a physical disk)
40. Spare parts and replacement parts means...
The same thing
Never
Intel vPro
Striping factor
41. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)
Rear port control cover
Help and Support Center (HSC)
Striping factor
Wall mount security sleeve
42. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also
Service pack
Security lock with cable
Parallel cable
HP Advanced Docking Station
43. A replacement part that can be replaced by customers themselves.
f10
90
14
Customer Replaceable Unit
44. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac
Internal multibay
Logical drive
Windows Recovery Environment (Windows RE)
HP DriveGuard
45. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).
Windows System Restore
Twice
Windows Recovery Environment (Windows RE)
Update
46. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)
IEEE 802.11n
Operating system (XP Pro)
Windows Recovery Environment (Windows RE)
RAID 5
47. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)
4
Both are not set up as masters
Troubleshooting questions to collect data
Removable Media Boot Control
48. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______
HP DriveGuard
Device conflict
Cold swapped
Logical drive
49. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)
Propylene glycol
IEEE 802.11n
External multibay
Wall mount security sleeve
50. Allows the computer cover or side panel to be locked.
Cold swapped
Parallel graphics processing
Spare part number
Smart Cover Lock