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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What type of RAID is tolerant of multiple simultaneous hard drive failure in all cases? (3 words)
Manageability Engine (ME)
Fault tolerance
WWAN (wireless wide area network) Setup and Support
Advanced Data Guarding
2. There can be multiple logical drives per controller - depending on the _______.
Memory size and memory speed
Pick-up service
MSINFO32
Limits of the controller
3. NIC troubleshooting: Force NIC driver to _____ settings.
Form Factor
Years replacement parts
90 days of free telephone support
Fixed
4. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.
Hard drive size. (40 gigs)
Never
Pick-up service
Global warranty
5. Refurbished products - Most options - Spare parts have how long of a limited warranty?
Smart Cover Lock
Recovery Manager
1 year
Carry-in service
6. A notebook fan is not always running while a....
Data striping
3-in-1 NAS Docking Station
Notebook is on
Field Replaceable Unit
7. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.
Limited Support
fdisk (The external DOS program used to partition a physical disk)
Family Line (Model number)
Password
8. What number is used to replace a warranty part?
Spare part number
Reported
90 days of free telephone support
Data striping
9. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.
Onsite service
Modules
DVD player software
Array
10. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.
WWAN (wireless wide area network) Setup and Support
Not supported
3 30
HP Backup and Recovery software
11. HSC features a diagnostics applet called ______. 2. Offers a combination of web troubleshooting software and hardware diagnostics. 3. Allows you to run a HDD Drive Self Test (5 words starting with HP)
RAID Advanced Data Guarding
WWAN (wireless wide area network) Setup and Support
Sold exclusively
HP Instant Support Professional Edition
12. Utility for commercial notebooks that can do the following: Restore the HP Vista image from a recovery partition or a set of recovery discs - Create a set of recovery discs - Recover individual applications and drivers from the HP Vista image - Perfo
RAID Advanced Data Guarding
Port Replicator
Recovery Manager
Option number
13. HP warranties can be extended after _______________.
BIOS
A product is purchased
Preinstalled support
24 x 7
14. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.
Boot logging
System/Emergency ROM flash recovery (with video)
Certify
Serial Number
15. 4:The ___________ for RAID Advanced Data Guarding.
Minimum number of Hard Drives
Device driver
2004
Preinstalled
16. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?
WWAN (wireless wide area network) Setup and Support
Logical drive
May
HP DriveGuard
17. Permission to install and use the software on more than one system
Right to copy
Sold exclusively
F10) BIOS (Setup utility)
Notebook is on
18. A replacement part that can be replaced by an authorized service representative (not by the customer).
14
Years onsite service
Firmware
Field Replaceable Unit
19. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)
Wall mount security sleeve
3 30
Advanced Port Replicator
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
20. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.
fdisk (The external DOS program used to partition a physical disk)
TCP/IP
Low read performance
LightScribe
21. To check if a file listed in the boot log is corrupted you can do the following: 1. Check for zero byte files or files with date and time stamps that do not match the Windows XP Professional installation date. 2. Compare files in systemroot _____ to
Troubleshooting questions to evaluate data
system32
Carry-in service
Spare part number
22. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.
LightScribe
Rear port control cover
DriveLock
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
23. Software support is available ______.
17xx POST error
Hard drive size. (40 gigs)
Two or more drives
24 x 7
24. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H
Battery Check Utility
Video driver
Touch-sensitive controls
TCP/IP
25. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel
Wall mount security sleeve
15
Natively
Setup Password
26. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.
Switches (devices ok too)
Examples of hardware problem
porting
Setup Password
27. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.
Both are not set up as masters
Basic build
Low read performance
Write performance
28. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable
Trusted Platform Module (TPM)
Advanced Data Guarding
Network Interface Card
system32
29. Control Have no moving parts to wear out and are moisture and particle-resistant - enhancing the notebook's reliability. (3 words)
TCP/IP
Be re-enumerated and the driver reloaded
Touch-sensitive controls
AT
30. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______
3-in-1 NAS Docking Station
Options
HP DriveGuard
HP Quicklook
31. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo
HP Drive Encryption
Service Tag
Modem
Boot logging
32. What does the capital P designate in the following number?
LightScribe
17xx POST error
Switches (devices ok too)
Processor Type (The number after the P specifies the speed or socket type.)
33. Raid 1 can only be ____________.
Customer Self Repair program
Even number of drives
Model Key (RAS number)
Propylene glycol
34. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.
Mail-in service
DVD player software
system32
Reported
35. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.
rj45
Remote Wakeup
Switches (devices ok too)
RAID 1
36. All HP commercial computers include how many days of software technical support?
2004
RAID 5
HP Drive Encryption
90
37. Fixed components are called what?
Modules
Boot order
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
Memory Change Alerts
38. The Windows XP utility ______ will also display installed driver versions
Memory size and memory speed
MSINFO32
Processor Type (The number after the P specifies the speed or socket type.)
Will not
39. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)
Built-in Self Test (BIST)
Supports
porting
RAID Advanced Data Guarding
40. What does the 4 in the last segment represent in the following number? dc530C/P2.66/40bc/256E/4 US
Parallel graphics processing
hard drive speed (7200 rpm)
Qualifying
Operating system (XP Pro)
41. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t
4 inches
Parallel graphics processing
Advanced Port Replicator
Field Replaceable Unit
42. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)
Video driver
Logical drive
Security lock with cable
Smart Cover Sensor
43. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)
HP Advanced Docking Station
Device driver
Remote ROM flash
90
44. To help protect the customer's software from loss or damage - always advise the customer to back up their software applications and databases before trying to troubleshoot a ______component.
Supports
15
Intel vPro
Hardware
45. Means that some POST tests are skipped.
system32
Quick boot
Serial Number
The assistance of HP
46. Latest WLAN standard draft that provides better reliability - range and bandwidth. (2 words)
Operating system
IEEE 802.11n
15
3 30
47. Which HP diagnostics utility can still be used if you cannot boot into Windows?
Form Factor
RAID 1
Field Replaceable Unit
Insight Diagnostics
48. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides
Hard Disk Drive Disk Self Test (HDD DST)
Right to copy
External multibay
4
49. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)
Windows System Restore
Trusted Platform Module (TPM)
Operating system (XP Pro)
Memory Change Alerts
50. Products that are _____________ in a particular country will not be honored outside the country of original purchase.
porting
Sold exclusively
HP DriveGuard
WWAN (wireless wide area network) Setup and Support