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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 17xx post error scsi problem - Non-system disk or disk error - system will not boot - system will not boot scsi problem - The SCSI adapter does not find a newly added device. SCSI device randomly works and then fails. SCSI controller card driver is n
4
17xx POST error
Implement the action plan
Rear port control cover
2. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.
Device driver
BIOS Smart Card Support
Fault tolerance
Operating system
3. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.
Driver
Minimum number of Hard Drives
Serial Number
Memory size and memory speed
4. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t
One drive of each mirrored pair
Years onsite service
Network Interface Card
Advanced Port Replicator
5. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)
Propylene glycol
4
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
Anti-virus
6. Latest WLAN standard draft that provides better reliability - range and bandwidth. (2 words)
RAID 5
Configurable option
Option number
IEEE 802.11n
7. Prevents a user from logging on to the computer without an authorized security card.
Video driver
Smart card reader
Ntbtlog.txt
RAID 1
8. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.
MSINFO32
Two or more drives
Firmware
Carry-in warranty
9. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).
Touch-sensitive controls
5
Clear CMOS
USB Digital Drive
10. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su
Advanced Port Replicator
Power-On Password
F12
SATA
11. A notebook fan is not always running while a....
Hard drive size. (40 gigs)
Parts-only service
Notebook is on
f10
12. Test Utility that confirms the proper configuration and operation of installed memory.
Anti-virus
BIOS DIMM test
Hard drive size. (40 gigs)
Wall mount security sleeve
13. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof
Reported
HP Backup and Recovery software
Evaluate data in toubleshooting
Network configuration
14. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)
Video driver
Removable Media Boot Control
Propylene glycol
Protocols
15. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)
Support pack information
HP Drive Encryption
NX bit (no execute)
Anti-virus
16. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.
Insight Diagnostics
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
Word size
Protocols
17. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After
Evaluate data in toubleshooting
90 days of free telephone support
Memory Change Alerts
HP DriveGuard
18. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US
One drive of each mirrored pair
BIOS DIMM test
Reported
Hard drive size. (40 gigs)
19. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.
Basic build
Product Number
QuickSpecs
Implement the action plan
20. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.
Modules
Firmware
Implement the action plan
Recovery Manager
21. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.
Redundant Array of Inexpensive Disks
Network Interface Card
Operating system
rj45
22. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards
Implement the action plan
Be re-enumerated and the driver reloaded
Propylene glycol
Hard disk
23. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.
Both are not set up as masters
Firmware
Global warranty
Basic build
24. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes
Network configuration
NAS web-based configuration utility
Option number
RAID ADG
25. Modem troubleshooting: Check to see if ______ passes diagnostics.
Service Tag
Modem
RAID 1
Multi-core
26. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits.
Recovery Manager
Freeware
Word size
Pick-up service
27. The number of sectors per block is referred to as the _____.
Remote ROM flash
Striping factor
Built-in Self Test (BIST)
Pick-up warranty
28. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora
3-in-1 NAS Docking Station
Solenoid hood lock and intrusion sensor
Touch-sensitive controls
Modem
29. What is the manufacturer part number on the board?
Domain
Security lock with cable
Green
Assembly number.
30. What does the capital P designate in the following number?
Years onsite service
The same thing
Processor Type (The number after the P specifies the speed or socket type.)
Self-repair service
31. What kind of wall outlet should electrical equipment be connected?
Grounded
1 year
Configurable option
RAID Advanced Data Guarding
32. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr
Twice
Smart card reader
Qualifying
QuickSpecs
33. Technical support will not help with system optimization as well as _____________.
Supported
Network configuration
Drop-In-Box
Certify
34. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)
Will not
SAS (Serial Attached SCSI)
Computer
Clear CMOS
35. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo
Recovery Manager
Anti-virus
Pick-up service
USB Digital Drive
36. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)
HP Advanced Docking Station
Built-in Self Test (BIST)
Windows System Restore
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
37. Contains all of the information necessary to obtain service and support for the computer.
Troubleshooting questions to collect data
Service Tag
Not supported
4 inches
38. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______
Wireless
Ntbtlog.txt
IDE drive
Pick-up service
39. The MultiBay is usually set before the primary hard disk drive in the _______.
Intel vPro
Model Key
Boot order
Touch-sensitive controls
40. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)
HP Insight Diagnostics
IDE drive
Parallel cable
Troubleshooting questions to collect data
41. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB
External multibay
14
Evaluate data in toubleshooting
Array
42. Permission to install and use the software on more than one system
Right to copy
Network configuration
Global warranty
1 year
43. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).
USB Digital Drive
BIOS
gold image
Update
44. How much distance (above and all sides; no distance below) should there be around an HP workstation
4 inches
2004
DriveLock
Port Replicator
45. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)
TCP/IP
Multi-core
Rear port control cover
Implement the action plan
46. Please identify which ID number this statement most resembles: 1. Sometimes called the Roadmap Administration System numberl 2. You can determine the original configuration of the customer's computer from this number.
Model Key
Hardware
hard drive speed (7200 rpm)
Port Replicator
47. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.
BIOS Smart Card Support
rj45
fdisk (The external DOS program used to partition a physical disk)
HP Backup and Recovery software
48. Refurbished products - Most options - Spare parts have how long of a limited warranty?
Clear CMOS
1 year
Preinstalled
External MultiBay II
49. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)
Protocols
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
System/Emergency ROM flash recovery (with video)
Removable Media Boot Control
50. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power
Recovery Manager
Biometric finger reader
BIOS DIMM test
MultiPort