Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. HP considers interpreting a _______ as part of technical support.






2. A customer's customized software.






3. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.






4. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






5. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable






6. A replacement part that can be replaced by an authorized service representative (not by the customer).






7. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






8. The No fixed disk present error means that the computer cannot see the _____ drive.






9. What does the capital P designate in the following number?






10. The first step in troubleshooting a problem is to verify that the ______ is functioning properly.






11. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






12. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.






13. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






14. The first of number of 3-3-3 refers to what?






15. Technical support will obtain ____________ or updates.






16. Software not yet installed - but is located on the computer's hard drive with a shortcut to an installation wizard that installs the application when it is double-clicked.






17. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






18. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t






19. What number is this? dc530C/P2.66/40bc/256E/4 US






20. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






21. Warranty available in certain regions only. HP arranges for the pickup - warranty repair - and return of a system - including any necessary packaging and shipping expense.






22. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






23. Prevents reconfiguration of the computer (use of the Computer Setup Utilities) until the password is entered. (2 words)






24. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f






25. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






26. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






27. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






28. The 4th basic question when troubleshooting software asks Does returning the system to a previously known good state resolve the problem? The user should use what to do this? (3 words)






29. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL






30. A gold image will have to be recovered without....






31. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






32. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






33. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After






34. 17xx post error scsi problem - Non-system disk or disk error - system will not boot - system will not boot scsi problem - The SCSI adapter does not find a newly added device. SCSI device randomly works and then fails. SCSI controller card driver is n






35. After you have proved the hardware functionality you can begin troubleshooting the _____.






36. HP warranties can be extended after _______________.






37. Which HP diagnostics utility can still be used if you cannot boot into Windows?






38. A computer bus - point-to-point serial protocol that replaces parallel SCSI bus technology. 2. A four-wire replacement for the physical layer of parallel SCSI. 3. Compatible with SATA drives. 4. 3 GB/s device bandwidth 5. Eliminates the data transfer






39. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






40. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






41. Service provides the customer with remote diagnosis and remote remedy. HP ships any parts to the customer that are necessary to repair a defect. The customer is responsible for installing the necessary parts and for returning any unused parts and the






42. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






43. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






44. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






45. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






46. What kind of wall outlet should electrical equipment be connected?






47. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






48. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






49. An ______ is a set of physical disk drives that may be combined and/or subdivided into logical drives striped across all disks in the set - with or without parity.






50. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu