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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.
Drop-In-Box
Assembly number.
Propylene glycol
Intel Virtualization Technology (IVT)
2. Technical support will obtain ____________ or updates.
Certify
Support pack information
Onsite service
Hard Disk Drive Disk Self Test (HDD DST)
3. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US
Grounded
Modules
hard drive speed (7200 rpm)
Pick-up service
4. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).
Whole unit replacement
Evaluate data in toubleshooting
Update
porting
5. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.
Hard drive size. (40 gigs)
4
Notebook
rj45
6. NIC troubleshooting: Force NIC driver to _____ settings.
IEEE 802.11n
Advanced Data Guarding
Fixed
NX bit (no execute)
7. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.
Touch-sensitive controls
Operating system
Memory size and memory speed
Preinstalled support
8. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.
Hard Disk Drive Disk Self Test (HDD DST)
RAID Advanced Data Guarding
QuickSpecs
WWAN (wireless wide area network) Setup and Support
9. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.
Driver
Implement preventative measures
Device conflict
Limits of the controller
10. An array increases ______ and performance when configured properly.
Memory Change Alerts
4
F8 (To enable boot logging) -restart the computer and then press ______ and then select
Fault tolerance
11. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.
Service pack
DVD player software
Product Number
Intel vPro
12. Modem troubleshooting: Check to see if ______ passes diagnostics.
Powered without load
Modem
F8
24 x 7
13. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.
Device conflict
Hard disk
Advanced Data Guarding
Onsite warranty
14. The first step in troubleshooting a problem is to verify that the ______ is functioning properly.
2004
HP Instant Support Professional Edition
Hardware
Natively
15. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.
1+0
Self-repair service
Years onsite service
Remote ROM flash
16. What is the manufacturer part number on the board?
Assembly number.
Parallel cable
Smart card reader
May
17. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f
External multibay
Supported
3-in-1 NAS Docking Station
A product is purchased
18. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability
Password
Intel Virtualization Technology (IVT)
Test and document Support
Service pack
19. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu
Port Replicator
Parallel cable
Word size
Qualifying
20. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).
Removable Storage (CD-ROM)
External multibay
Ownership Tag
Memory Change Alerts
21. A power supply should never be...
Qualifying
Powered without load
System error message
DriveLock
22. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow
Supports
90
BIOS Smart Card Support
External MultiBay II
23. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US
Family Line (Model number)
gold image
3 30
Both are not set up as masters
24. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.
F8
Test and document Support
Hard drive size. (40 gigs)
Word size
25. A fully destructive process - which means that it erases all of the files on the customer's hard drive.
HP Restore Plus! procedure
One drive of each mirrored pair
Hard Disk Drive Disk Self Test (HDD DST)
Test and document Support
26. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista
NX bit (no execute)
Natively
Device driver
Propylene glycol
27. Raid 1 mirrors the _____.
Entire data structure
Never
Onsite warranty
Serial Number
28. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal
AT
Troubleshooting questions to evaluate data
Intel Virtualization Technology (IVT)
One drive of each mirrored pair
29. Technical support _______ assist with registry modifications.
Will not
Network Interface Card
Boot logging
Powered without load
30. There can be multiple logical drives per controller - depending on the _______.
Limits of the controller
Video driver
Propylene glycol
Fault tolerance
31. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.
Notebook is on
HP Instant Support Professional Edition
Advanced Port Replicator
90 days of free telephone support
32. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.
Support pack information
Clear CMOS
Recovery Manager
Notebook
33. 1. A hardware and firmware solution that uses the Manageability Engine in the chipset. 2. Provides out-of-band remote access to a computer regardless of its power status or the state of the operating system - as long as the computer is connected to a
Network configuration
Active Management Technology (AMT)
Qualifying
Master Boot Record Security
34. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______
Customer Replaceable Unit
TCP/IP
3 30
Intel Virtualization Technology (IVT)
35. What number is used to order upgrades?
May
After market option
Option number
1+0
36. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora
Recovery Manager
3-in-1 NAS Docking Station
porting
Grounded
37. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)
System/Emergency ROM flash recovery (with video)
F12
Intel vPro
Windows Recovery Environment (Windows RE)
38. Recovers corrupted system BIOS Master Boot Record Security.
Pick-up warranty
System/Emergency ROM flash recovery (with video)
Boot logging
Security lock with cable
39. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.
hard drive speed (7200 rpm)
BIOS Smart Card Support
Whole unit replacement
Minimum number of Hard Drives
40. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such
Password
Never
Data striping
F10) BIOS (Setup utility)
41. When is it o.k. to open the power supply?
Never
Form Factor
Implement preventative measures
MultiPort
42. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.
After market option
Pick-up service
Logical volume
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
43. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)
Family Line (Model number)
Service pack
hard drive speed (7200 rpm)
Security lock with cable
44. What does the capital P designate in the following number?
Evaluate data in toubleshooting
Model Key
Processor Type (The number after the P specifies the speed or socket type.)
Configurable option
45. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof
Ownership Tag
Active Management Technology (AMT)
IDE drive
HP Backup and Recovery software
46. Prevents a user from logging on to the computer without matching an authorized fingerprint.
Processor Type (The number after the P specifies the speed or socket type.)
Domain
Security lock with cable
Biometric finger reader
47. Online location for customers' support needs. HP (4 words)
Rear port control cover
Form Factor
1+0
Help and Support Center (HSC)
48. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.
After market option
Remote Wakeup
RAID ADG
Windows System Restore
49. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)
Test and document Support
BIOS
Word size
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
50. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.
RAID Advanced Data Guarding
Advanced Data Guarding
Serial Number
HP Drive Encryption