Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The Windows XP utility ______ will also display installed driver versions






2. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak






3. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)






4. What does the capital P designate in the following number?






5. This program used to be called the Express Parts Program or the End User Replaceable Parts program






6. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also






7. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






8. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)






9. Products that are _____________ in a particular country will not be honored outside the country of original purchase.






10. Refurbished products - Most options - Spare parts have how long of a limited warranty?






11. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.






12. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards






13. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






14. How much distance (above and all sides; no distance below) should there be around an HP workstation






15. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






16. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable






17. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






18. Technical support will ___________ to software usage problems.






19. The number of sectors per block is referred to as the _____.






20. If after replacing a hard disk drive there is a problem with video resolution - check the _____.






21. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






22. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






23. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo






24. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






25. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






26. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






27. The 4th basic question when troubleshooting software asks Does returning the system to a previously known good state resolve the problem? The user should use what to do this? (3 words)






28. Software support is available ______.






29. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






30. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat






31. Warranty available in certain regions only. HP arranges for the pickup - warranty repair - and return of a system - including any necessary packaging and shipping expense.






32. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US






33. Fixed components are called what?






34. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu






35. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






36. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






37. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






38. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






39. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






40. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






41. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






42. The MultiBay is usually set before the primary hard disk drive in the _______.






43. 4:The ___________ for RAID Advanced Data Guarding.






44. What kind of wall outlet should electrical equipment be connected?






45. An ___________can be used in a RAID 1+0 configuration.






46. An array increases ______ and performance when configured properly.






47. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






48. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






49. What number is used to order upgrades?






50. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.