Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 17xx post error scsi problem - Non-system disk or disk error - system will not boot - system will not boot scsi problem - The SCSI adapter does not find a newly added device. SCSI device randomly works and then fails. SCSI controller card driver is n






2. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






3. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu






4. Raid 1 can only be ____________.






5. What kind of wall outlet should electrical equipment be connected?






6. An option that the customer adds afterwards






7. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora






8. What does the capital P designate in the following number?






9. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






10. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






11. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After






12. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






13. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)






14. Fixed components are called what?






15. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






16. The No fixed disk present error means that the computer cannot see the _____ drive.






17. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






18. HP considers interpreting a _______ as part of technical support.






19. Troubleshooting: Ensure that the customer is scanning with the latest _______ software.






20. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






21. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






22. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)






23. The Windows XP utility ______ will also display installed driver versions






24. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.






25. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






26. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






27. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






28. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






29. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






30. Provides fail-safe ROM image management from a central network console. (3 words)






31. What type of RAID is tolerant of multiple simultaneous hard drive failure in all cases? (3 words)






32. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






33. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)






34. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat






35. Striping unites multiple physical drives into a single _______.






36. If the restore starts but then brings you ta a C: prompt - you must use _____ on the hard disk drive to use the restore CDs.






37. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






38. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.






39. The ______ is a good example of a hardware security option that works with software to add an extra layer of protection for a customer's data. The ______ is a special-purpose cryptoprocessor chip. The ______ generates and stores unique encryption key






40. An option that the customer chooses when purchasing the system






41. Online location for customers' support needs. HP (4 words)






42. Test Utility that confirms the proper configuration and operation of installed memory.






43. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






44. A computer bus - point-to-point serial protocol that replaces parallel SCSI bus technology. 2. A four-wire replacement for the physical layer of parallel SCSI. 3. Compatible with SATA drives. 4. 3 GB/s device bandwidth 5. Eliminates the data transfer






45. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






46. Network troubleshooting: Press _____during POST to enable Network Service Boot.






47. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






48. What number is used to replace a warranty part?






49. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!






50. Latest WLAN standard draft that provides better reliability - range and bandwidth. (2 words)