Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage






2. Network troubleshooting: Press _____during POST to enable Network Service Boot.






3. A power supply should never be...






4. Technical support will not help with system optimization as well as _____________.






5. Fixed components are called what?






6. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






7. NIC troubleshooting: Force NIC driver to _____ settings.






8. The number of sectors per block is referred to as the _____.






9. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






10. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






11. A computer bus - point-to-point serial protocol that replaces parallel SCSI bus technology. 2. A four-wire replacement for the physical layer of parallel SCSI. 3. Compatible with SATA drives. 4. 3 GB/s device bandwidth 5. Eliminates the data transfer






12. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






13. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






14. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






15. Technical support _______ assist with registry modifications.






16. Software support is available ______.






17. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






18. The first step in troubleshooting a problem is to verify that the ______ is functioning properly.






19. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US






20. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






21. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






22. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






23. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






24. Prevents a user from logging on to the computer without matching an authorized fingerprint.






25. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






26. Variable components such as the processor - memory - and storage drives






27. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?






28. What number is this? dc530C/P2.66/40bc/256E/4 US






29. The first of number of 3-3-3 refers to what?






30. Enable Boot Logging on the Windows Advanced Options Menu.






31. Test Utility that confirms the proper configuration and operation of installed memory.






32. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).






33. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






34. A replacement part that can be replaced by an authorized service representative (not by the customer).






35. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.






36. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute






37. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






38. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)






39. What number is used to replace a warranty part?






40. Spare parts and replacement parts means...






41. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)






42. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also






43. A replacement part that can be replaced by customers themselves.






44. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






45. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






46. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)






47. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






48. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






49. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)






50. Allows the computer cover or side panel to be locked.