Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






2. Prevents a user from logging on to the computer without an authorized security card.






3. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






4. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






5. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






6. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.






7. A gold image will have to be recovered without....






8. There can be multiple logical drives per controller - depending on the _______.






9. 4:The ___________ for RAID Advanced Data Guarding.






10. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






11. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






12. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






13. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






14. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






15. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






16. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp






17. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






18. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






19. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






20. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).






21. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






22. Utility for commercial notebooks that can do the following: Restore the HP Vista image from a recovery partition or a set of recovery discs - Create a set of recovery discs - Recover individual applications and drivers from the HP Vista image - Perfo






23. Spare parts and replacement parts means...






24. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






25. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th






26. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






27. This program used to be called the Express Parts Program or the End User Replaceable Parts program






28. An ___________can be used in a RAID 1+0 configuration.






29. What number is used to order upgrades?






30. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.






31. Take precedence when used with SCSI drive.






32. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable






33. What does the small c after 40b designate in the following number? dc530C/P2.66/40bc/256E/4 US






34. Contains all of the information necessary to obtain service and support for the computer.






35. HP considers interpreting a _______ as part of technical support.






36. Troubleshooting: Ensure that the customer is scanning with the latest _______ software.






37. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






38. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






39. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage






40. Refurbished products - Most options - Spare parts have how long of a limited warranty?






41. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test






42. Printer troubleshooting tips: Determine if there are _____between a local printer and the printer port.






43. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






44. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow






45. An array increases ______ and performance when configured properly.






46. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat






47. Prevents reconfiguration of the computer (use of the Computer Setup Utilities) until the password is entered. (2 words)






48. The No fixed disk present error means that the computer cannot see the _____ drive.






49. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr






50. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.