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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)
The assistance of HP
Limits of the controller
porting
Modules
2. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)
HP Insight Diagnostics
Qualifying
Product Number
WWAN (wireless wide area network) Setup and Support
3. Permission to install and use the software on more than one system
Right to copy
Loopback
Form Factor
DriveLock
4. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)
MultiPort
Device conflict
Wall mount security sleeve
May
5. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)
Hardware
Multi-core
Wireless
Fault tolerance
6. The MultiBay is usually set before the primary hard disk drive in the _______.
Boot order
Limited Support
SATA
Operating system
7. Control Have no moving parts to wear out and are moisture and particle-resistant - enhancing the notebook's reliability. (3 words)
Right to copy
Supported
Touch-sensitive controls
External multibay
8. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.
Spare part number
Isolate system problems
Serial Number
Assembly number.
9. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.
Even number of drives
Intel vPro
The same thing
Domain
10. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)
rj45
Manageability Engine (ME)
f10
WWAN (wireless wide area network) Setup and Support
11. HP considers interpreting a _______ as part of technical support.
Onsite warranty
Memory Change Alerts
System error message
LightScribe
12. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.
External multibay
Serial Number
Windows System Restore
Notebook
13. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days
After market option
Ntbtlog.txt
Will not
Whole unit replacement
14. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak
Troubleshooting questions to collect data
90
Freeware
Help and Support Center (HSC)
15. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute
Troubleshooting questions to evaluate data
Form Factor
14
Solenoid hood lock and intrusion sensor
16. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.
HP Advanced Docking Station
Logical volume
Ownership Tag
Product Number
17. Prevents a user from logging on to the computer without an authorized security card.
Removable Storage (CD-ROM)
Operating system
Smart card reader
Evaluate data in toubleshooting
18. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)
Support pack information
Propylene glycol
Master Boot Record Security
HP Instant Support Professional Edition
19. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.
Device driver
Help and Support Center (HSC)
24 x 7
LightScribe
20. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive
Both are not set up as masters
Basic build
Support pack information
Freeware
21. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?
Port Replicator
Security lock with cable
May
HP Advanced Docking Station
22. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?
Quick boot
Model Key
F10) BIOS (Setup utility)
Solenoid hood lock and intrusion sensor
23. After you have proved the hardware functionality you can begin troubleshooting the _____.
F12
Remote ROM flash
Software
porting
24. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______
Carry-in service
Wireless
Test and document Support
Fault tolerance
25. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.
Carry-in warranty
Powered without load
Recovery Manager
3-in-1 NAS Docking Station
26. The second of number of 3-3-3 refers to what?
Master Boot Record Security
After market option
Fixed
Years replacement parts
27. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.
Operating system
Freeware
Drop-In-Box
Assembly number.
28. An option that the customer adds afterwards
After market option
BIOS DIMM test
Word size
RAID Advanced Data Guarding
29. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.
Troubleshooting questions to evaluate data
HP Instant Support Professional Edition
Ntbtlog.txt
Software
30. Prevents a user from logging on to the computer without matching an authorized fingerprint.
Smart Cover Sensor
BIOS
Biometric finger reader
Carry-in service
31. This program used to be called the Express Parts Program or the End User Replaceable Parts program
Customer Self Repair program
Clear CMOS
Reported
15
32. A computer bus - point-to-point serial protocol that replaces parallel SCSI bus technology. 2. A four-wire replacement for the physical layer of parallel SCSI. 3. Compatible with SATA drives. 4. 3 GB/s device bandwidth 5. Eliminates the data transfer
1 year
A product is purchased
hard drive speed (7200 rpm)
SAS (Serial Attached SCSI)
33. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test
Battery Check Utility
HP Backup and Recovery software
Remote Wakeup
HP Insight Diagnostics
34. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)
F8
Reported
Power-On Password
Network configuration
35. What number is used to order upgrades?
Customer Self Repair program
Option number
Cold swapped
Smart Cover Sensor
36. When is it o.k. to open the power supply?
Manageability Engine (ME)
HP Quicklook
Never
Product Number
37. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US
Memory Change Alerts
Family Line (Model number)
Freeware
Fixed
38. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.
HP Advanced Docking Station
Advanced Data Guarding
1+0
Write performance
39. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After
Hardware
Protocols
Evaluate data in toubleshooting
HP Insight Diagnostics
40. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.
Quick boot
Onsite warranty
Modules
Pick-up warranty
41. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)
Word size
Windows Recovery Environment (Windows RE)
90
NX bit (no execute)
42. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof
Manageability Engine (ME)
fdisk (The external DOS program used to partition a physical disk)
System error message
HP Backup and Recovery software
43. Printer troubleshooting tips: Determine if there are _____between a local printer and the printer port.
Switches (devices ok too)
Battery Check Utility
MultiPort
Smart Cover Sensor
44. RAID stands for what?
WWAN (wireless wide area network) Setup and Support
NX bit (no execute)
Quick boot
Redundant Array of Inexpensive Disks
45. Fixed components are called what?
F8
Modules
Driver
Pick-up service
46. There can be multiple logical drives per controller - depending on the _______.
Limits of the controller
gold image
Self-repair service
Power-On Password
47. Options that might be used on an HP system that are not branded and might not be sold by HP.
1 year
Third-party options
Word size
Field Replaceable Unit
48. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)
Customer Replaceable Unit
Support pack information
Built-in Self Test (BIST)
Wall mount security sleeve
49. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.
Manageability Engine (ME)
Driver
Sold exclusively
Smart Cover Lock
50. If the restore starts but then brings you ta a C: prompt - you must use _____ on the hard disk drive to use the restore CDs.
Natively
Customer Replaceable Unit
fdisk (The external DOS program used to partition a physical disk)
NAS web-based configuration utility