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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence
Boot logging
Global warranty
BIOS
15
2. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)
Removable Media Boot Control
Memory size and memory speed
Security lock with cable
Assembly number.
3. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal
Troubleshooting questions to collect data
One drive of each mirrored pair
AT
Support pack information
4. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.
May
Hard Disk Drive Disk Self Test (HDD DST)
External multibay
Qualifying
5. When is it o.k. to open the power supply?
Never
Setup Password
IEEE 802.11n
Solenoid hood lock and intrusion sensor
6. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.
USB Digital Drive
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
Notebook
Device driver
7. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.
Troubleshooting questions to collect data
Wall mount security sleeve
Mail-in service
14
8. Service provides replacement parts at no charge. With ________ service - customers can choose to install the replacement parts and return the defective parts to HP - or they can choose to have HP perform the installation and parts return for a fee. T
Parts-only service
WWAN (wireless wide area network) Setup and Support
Option number
Green
9. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)
4
Recovery Manager
USB Digital Drive
Carry-in warranty
10. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.
4
DVD player software
Evaluate data in toubleshooting
Built-in Self Test (BIST)
11. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.
1 year
17xx POST error
TCP/IP
Preinstalled support
12. An ___________can be used in a RAID 1+0 configuration.
RAID 0
Customer Self Repair program
Odd number of drives
BIOS Smart Card Support
13. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.
Serial Number
90
Protocols
Smart card reader
14. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.
F12
BIOS Smart Card Support
IDE drive
1 year
15. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____
Wall mount security sleeve
90
SAS (Serial Attached SCSI)
Onsite warranty
16. What number is used to order upgrades?
HP Restore Plus! procedure
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
Service pack
Option number
17. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.
Device driver
Insight Diagnostics
Limited Support
Solenoid hood lock and intrusion sensor
18. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive
Cold swapped
External multibay
Parts-only service
Freeware
19. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat
Troubleshooting questions to collect data
Onsite service
Word size
Grounded
20. A power supply should never be...
Years replacement parts
Powered without load
Network Interface Card
Sold exclusively
21. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.
Model Key (RAS number)
Global warranty
Loopback
Product Number
22. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo
HP Insight Diagnostics
HP Quicklook
Boot logging
Onsite warranty
23. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but
Recovery Manager
DVD player software
Certify
Protocols
24. Software automatically installed and ready to use once the system is unbundled.
The same thing
Sold exclusively
Preinstalled
Pick-up warranty
25. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.
Twice
Array
Solenoid hood lock and intrusion sensor
Active Management Technology (AMT)
26. Spare parts and replacement parts means...
Service Tag
Clear CMOS
DriveLock
The same thing
27. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.
SATA
LightScribe
Parallel graphics processing
RAID Advanced Data Guarding
28. Raid 1 mirrors the _____.
Hardware
Processor Type (The number after the P specifies the speed or socket type.)
Entire data structure
Solenoid hood lock and intrusion sensor
29. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After
Evaluate data in toubleshooting
Clear CMOS
4
HP Quicklook
30. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)
Intel vPro
Device conflict
BIOS Smart Card Support
Remote ROM flash
31. ______ is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. ________ has been implemented as an extension to F10 Setup. It is only available on certain systems and only when ______-capable ha
The same thing
DriveLock
Support pack information
Form Factor
32. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.
Manageability Engine (ME)
AT
Firmware
Two or more drives
33. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.
Ntbtlog.txt
HP Instant Support Professional Edition
Will not
System error message
34. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability
Isolate system problems
Intel Virtualization Technology (IVT)
DVD player software
Troubleshooting questions to evaluate data
35. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.
Both are not set up as masters
Boot logging
Modules
Help and Support Center (HSC)
36. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.
Computer
RAID 0
Domain
HP Quicklook
37. 4:The ___________ for RAID Advanced Data Guarding.
Wireless
Biometric finger reader
Minimum number of Hard Drives
Internal multibay
38. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)
Video driver
Limits of the controller
Power-On Password
5
39. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.
Biometric finger reader
Hardware
Supports
Data striping
40. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.
Firmware
Device driver
Processor Type (The number after the P specifies the speed or socket type.)
Wireless
41. The main hard disk drive on HP notebooks can only be....
Natively
Insight Diagnostics
17xx POST error
Cold swapped
42. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.
Remote Wakeup
USB Digital Drive
HP DriveGuard
Pick-up warranty
43. What kind of wall outlet should electrical equipment be connected?
IDE drive
Help and Support Center (HSC)
Grounded
Qualifying
44. A customer's customized software.
Ownership Tag
Boot logging
gold image
Fault tolerance
45. Allows the computer cover or side panel to be locked.
Smart Cover Lock
Removable Media Boot Control
Supported
porting
46. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.
MSINFO32
TCP/IP
Test and document Support
DriveLock
47. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology
Intel vPro
HP Insight Diagnostics
Striping factor
RAID 1
48. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)
Cold swapped
Device driver
Troubleshooting questions to collect data
Recovery Manager
49. The No fixed disk present error means that the computer cannot see the _____ drive.
A product is purchased
MultiPort
Hard disk
Setup Password
50. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.
90 days of free telephone support
Limited Support
Certify
BIOS Smart Card Support