SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)
Parallel cable
Active Management Technology (AMT)
3 30
MSINFO32
2. A fully destructive process - which means that it erases all of the files on the customer's hard drive.
1 year
Service Tag
HP Restore Plus! procedure
Preloaded
3. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)
BIOS DIMM test
Memory size and memory speed
Built-in Self Test (BIST)
Modem
4. Modem troubleshooting: Check to see if ______ passes diagnostics.
Modules
Multi-core
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
Modem
5. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.
Hard Disk Drive Disk Self Test (HDD DST)
Pick-up service
DriveLock
TCP/IP
6. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H
1+0
Loopback
TCP/IP
Battery Check Utility
7. HP considers interpreting a _______ as part of technical support.
System error message
The same thing
Test and document Support
Memory Change Alerts
8. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits.
Word size
Ntbtlog.txt
Hard drive size. (40 gigs)
gold image
9. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.
Smart Cover Sensor
Internal multibay
3-in-1 NAS Docking Station
Ntbtlog.txt
10. Refurbished products - Most options - Spare parts have how long of a limited warranty?
After market option
1 year
Hard drive size. (40 gigs)
Implement preventative measures
11. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!
Hard Disk Drive Disk Self Test (HDD DST)
Recovery Manager
4
Logical volume
12. What type of RAID is tolerant of multiple simultaneous hard drive failure in all cases? (3 words)
Customer Self Repair program
Advanced Data Guarding
Will not
Right to copy
13. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof
Twice
HP Backup and Recovery software
Built-in Self Test (BIST)
Rear port control cover
14. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal
Option number
17xx POST error
Modem
AT
15. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)
Clear CMOS
Minimum number of Hard Drives
Data striping
F10) BIOS (Setup utility)
16. Contains all of the information necessary to obtain service and support for the computer.
F8 (To enable boot logging) -restart the computer and then press ______ and then select
Model Key
Service Tag
Security lock with cable
17. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.
Device driver
DriveLock
Twice
Qualifying
18. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but
Wall mount security sleeve
Certify
Password
The assistance of HP
19. Technical support will not help with system optimization as well as _____________.
Fixed
Even number of drives
Network configuration
Security lock with cable
20. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)
Pick-up warranty
HP Drive Encryption
Onsite service
MSINFO32
21. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista
Implement the action plan
Minimum number of Hard Drives
Intel Virtualization Technology (IVT)
Natively
22. How much distance (above and all sides; no distance below) should there be around an HP workstation
Security lock with cable
Active Management Technology (AMT)
4 inches
Clear CMOS
23. Software automatically installed and ready to use once the system is unbundled.
Even number of drives
Setup Password
Preinstalled
Pick-up warranty
24. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.
SAS (Serial Attached SCSI)
Domain
Service pack
Serial Number
25. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.
BIOS Smart Card Support
The assistance of HP
Family Line (Model number)
Clear CMOS
26. RAID stands for what?
Redundant Array of Inexpensive Disks
Global warranty
Logical drive
5
27. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.
Examples of hardware problem
QuickSpecs
1 year
Operating system
28. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.
Logical drive
Smart Cover Sensor
Smart Cover Lock
RAID 1
29. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology
Intel vPro
Configurable option
F8
Carry-in warranty
30. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.
HP Backup and Recovery software
Drop-In-Box
HP Quicklook
1+0
31. The third of number of 3-3-3 refers to what? (3 words)
Implement the action plan
Years onsite service
Third-party options
Operating system
32. What number is used to replace a warranty part?
Remote ROM flash
Hardware
Spare part number
Data striping
33. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat
Firmware
Onsite service
Computer
Years onsite service
34. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).
Preinstalled
5
4 inches
Assembly number.
35. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)
LightScribe
Rear port control cover
Spare part number
porting
36. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.
IDE drive
After market option
Drop-In-Box
Third-party options
37. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th
Recovery Manager
Never
NX bit (no execute)
HP Backup and Recovery software
38. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.
Operating system
LightScribe
RAID Advanced Data Guarding
Propylene glycol
39. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel
Manageability Engine (ME)
Will not
15
Even number of drives
40. Allows the computer cover or side panel to be locked.
Removable Storage (CD-ROM)
Supported
BIOS Smart Card Support
Smart Cover Lock
41. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.
May
90 days of free telephone support
gold image
f10
42. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.
Update
Hard Disk Drive Disk Self Test (HDD DST)
Carry-in service
Mail-in service
43. Permission to install and use the software on more than one system
14
Whole unit replacement
Right to copy
Pick-up warranty
44. What RAID 0 has the highest ____________.
Family Line (Model number)
Intel Virtualization Technology (IVT)
Notebook
Write performance
45. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su
Pick-up service
SATA
Rear port control cover
Preinstalled support
46. After replacing a CPU: If you get a CPU microcode not found error - update the ______.
MSINFO32
Odd number of drives
BIOS
Serial Number
47. An ______ is a set of physical disk drives that may be combined and/or subdivided into logical drives striped across all disks in the set - with or without parity.
Carry-in service
HP Backup and Recovery software
Array
Be re-enumerated and the driver reloaded
48. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)
Parallel cable
Network Interface Card
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
System error message
49. What is the manufacturer part number on the board?
Cold swapped
Assembly number.
Array
Global warranty
50. This program used to be called the Express Parts Program or the End User Replaceable Parts program
Hard Disk Drive Disk Self Test (HDD DST)
Pick-up warranty
Customer Self Repair program
The assistance of HP