Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)






2. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






3. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow






4. RAID stands for what?






5. An option that the customer chooses when purchasing the system






6. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






7. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)






8. Software support is available ______.






9. Software automatically installed and ready to use once the system is unbundled.






10. The second of number of 3-3-3 refers to what?






11. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






12. NIC troubleshooting: Force NIC driver to _____ settings.






13. Technical support will not help with system optimization as well as _____________.






14. Take precedence when used with SCSI drive.






15. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such






16. Software not yet installed - but is located on the computer's hard drive with a shortcut to an installation wizard that installs the application when it is double-clicked.






17. What is the manufacturer part number on the board?






18. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage






19. Fixed components are called what?






20. HSC features a diagnostics applet called ______. 2. Offers a combination of web troubleshooting software and hardware diagnostics. 3. Allows you to run a HDD Drive Self Test (5 words starting with HP)






21. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






22. Technical support _______ assist with registry modifications.






23. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






24. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






25. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.






26. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo






27. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






28. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






29. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






30. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr






31. Spare parts and replacement parts means...






32. Online location for customers' support needs. HP (4 words)






33. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






34. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo






35. What does the small c after 40b designate in the following number? dc530C/P2.66/40bc/256E/4 US






36. All HP commercial computers include how many days of software technical support?






37. The No fixed disk present error means that the computer cannot see the _____ drive.






38. An ______ is a set of physical disk drives that may be combined and/or subdivided into logical drives striped across all disks in the set - with or without parity.






39. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)






40. To help protect the customer's software from loss or damage - always advise the customer to back up their software applications and databases before trying to troubleshoot a ______component.






41. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






42. Prevents a user from logging on to the computer without matching an authorized fingerprint.






43. Striping unites multiple physical drives into a single _______.






44. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






45. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.






46. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)






47. What kind of wall outlet should electrical equipment be connected?






48. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






49. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak






50. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.