Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An option that the customer adds afterwards






2. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






3. The first step in troubleshooting a problem is to verify that the ______ is functioning properly.






4. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






5. Service provides the customer with remote diagnosis and remote remedy. HP ships any parts to the customer that are necessary to repair a defect. The customer is responsible for installing the necessary parts and for returning any unused parts and the






6. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






7. HP warranties can be extended after _______________.






8. This program used to be called the Express Parts Program or the End User Replaceable Parts program






9. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive






10. Service requires that the product be brought to an authorized service center for diagnosis and repair.






11. Striping unites multiple physical drives into a single _______.






12. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.






13. What number is used to order upgrades?






14. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also






15. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






16. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






17. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






18. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f






19. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






20. Raid 1 can only be ____________.






21. Modem troubleshooting: Check to see if ______ passes diagnostics.






22. To check if a file listed in the boot log is corrupted you can do the following: 1. Check for zero byte files or files with date and time stamps that do not match the Windows XP Professional installation date. 2. Compare files in systemroot _____ to






23. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






24. If the DriveLock settings cannot be accessed in computer setup - what can you do to fix it?






25. Troubleshooting: Ensure that the customer is scanning with the latest _______ software.






26. An option that the customer chooses when purchasing the system






27. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






28. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






29. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






30. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






31. A replacement part that can be replaced by customers themselves.






32. Security: May prevent unintentional or malicious changes to the Master Boot Record (MBR) of the current bootable disk - and provides a means of recovering the last known good MBR. (4 words)






33. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






34. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.






35. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






36. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






37. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






38. Upgrades to a warranty that extend length and level of their service (two words)






39. What does the small c after 40b designate in the following number? dc530C/P2.66/40bc/256E/4 US






40. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






41. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






42. Refurbished products - Most options - Spare parts have how long of a limited warranty?






43. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






44. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






45. Take precedence when used with SCSI drive.






46. A gold image will have to be recovered without....






47. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US






48. The Windows XP utility ______ will also display installed driver versions






49. Variable components such as the processor - memory - and storage drives






50. A notebook fan is not always running while a....