Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






2. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US






3. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.






4. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






5. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?






6. The Windows XP utility ______ will also display installed driver versions






7. Prevents a user from logging on to the computer without an authorized security card.






8. Network troubleshooting: Press _____during POST to enable Network Service Boot.






9. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr






10. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






11. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






12. If after replacing a hard disk drive there is a problem with video resolution - check the _____.






13. What year was a product with the serial number CND4051234 built?






14. Take precedence when used with SCSI drive.






15. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora






16. Control Have no moving parts to wear out and are moisture and particle-resistant - enhancing the notebook's reliability. (3 words)






17. This program used to be called the Express Parts Program or the End User Replaceable Parts program






18. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






19. A customer's customized software.






20. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f






21. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th






22. An array increases ______ and performance when configured properly.






23. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






24. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






25. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su






26. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






27. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage






28. RAID stands for what?






29. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






30. Fixed components are called what?






31. The third of number of 3-3-3 refers to what? (3 words)






32. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






33. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also






34. Technical support will ___________ to software usage problems.






35. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.






36. Options that might be used on an HP system that are not branded and might not be sold by HP.






37. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)






38. What number is used to replace a warranty part?






39. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






40. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






41. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.






42. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute






43. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






44. Enable Boot Logging on the Windows Advanced Options Menu.






45. The main hard disk drive on HP notebooks can only be....






46. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)






47. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.






48. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).






49. The MultiBay is usually set before the primary hard disk drive in the _______.






50. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu