Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Refurbished products - Most options - Spare parts have how long of a limited warranty?






2. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






3. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.






4. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






5. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






6. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






7. A replacement part that can be replaced by customers themselves.






8. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






9. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






10. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






11. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an






12. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






13. Technical support will not help with system optimization as well as _____________.






14. If after replacing a hard disk drive there is a problem with video resolution - check the _____.






15. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.






16. Please identify which ID number this statement most resembles: 1. Sometimes called the Roadmap Administration System numberl 2. You can determine the original configuration of the customer's computer from this number.






17. The main hard disk drive on HP notebooks can only be....






18. Contains all of the information necessary to obtain service and support for the computer.






19. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)






20. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






21. The No fixed disk present error means that the computer cannot see the _____ drive.






22. HSC features a diagnostics applet called ______. 2. Offers a combination of web troubleshooting software and hardware diagnostics. 3. Allows you to run a HDD Drive Self Test (5 words starting with HP)






23. The Windows XP utility ______ will also display installed driver versions






24. Technical support _______ assist with registry modifications.






25. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






26. The second of number of 3-3-3 refers to what?






27. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






28. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp






29. What year was a product with the serial number CND4051234 built?






30. An ___________can be used in a RAID 1+0 configuration.






31. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






32. Provides fail-safe ROM image management from a central network console. (3 words)






33. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






34. A power supply should never be...






35. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.






36. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






37. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






38. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits.






39. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo






40. To help protect the customer's software from loss or damage - always advise the customer to back up their software applications and databases before trying to troubleshoot a ______component.






41. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat






42. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






43. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






44. This program used to be called the Express Parts Program or the End User Replaceable Parts program






45. The 4th basic question when troubleshooting software asks Does returning the system to a previously known good state resolve the problem? The user should use what to do this? (3 words)






46. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






47. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable






48. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






49. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






50. The first of number of 3-3-3 refers to what?