Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






2. What is the manufacturer part number on the board?






3. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?






4. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.






5. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






6. Fixed components are called what?






7. Technical support will not help with system optimization as well as _____________.






8. After you have proved the hardware functionality you can begin troubleshooting the _____.






9. Take precedence when used with SCSI drive.






10. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






11. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






12. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.






13. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US






14. When is it o.k. to open the power supply?






15. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL






16. Striping unites multiple physical drives into a single _______.






17. If after replacing a hard disk drive there is a problem with video resolution - check the _____.






18. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






19. Options that might be used on an HP system that are not branded and might not be sold by HP.






20. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp






21. 17xx post error scsi problem - Non-system disk or disk error - system will not boot - system will not boot scsi problem - The SCSI adapter does not find a newly added device. SCSI device randomly works and then fails. SCSI controller card driver is n






22. An ______ is a set of physical disk drives that may be combined and/or subdivided into logical drives striped across all disks in the set - with or without parity.






23. 1. A hardware and firmware solution that uses the Manageability Engine in the chipset. 2. Provides out-of-band remote access to a computer regardless of its power status or the state of the operating system - as long as the computer is connected to a






24. The 4th basic question when troubleshooting software asks Does returning the system to a previously known good state resolve the problem? The user should use what to do this? (3 words)






25. HSC features a diagnostics applet called ______. 2. Offers a combination of web troubleshooting software and hardware diagnostics. 3. Allows you to run a HDD Drive Self Test (5 words starting with HP)






26. Control Have no moving parts to wear out and are moisture and particle-resistant - enhancing the notebook's reliability. (3 words)






27. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






28. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.






29. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






30. Refurbished products - Most options - Spare parts have how long of a limited warranty?






31. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






32. What number is this? dc530C/P2.66/40bc/256E/4 US






33. Software support is available ______.






34. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






35. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






36. Permission to install and use the software on more than one system






37. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






38. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu






39. Products that are _____________ in a particular country will not be honored outside the country of original purchase.






40. Prevents a user from logging on to the computer without an authorized security card.






41. Service provides the customer with remote diagnosis and remote remedy. HP ships any parts to the customer that are necessary to repair a defect. The customer is responsible for installing the necessary parts and for returning any unused parts and the






42. Raid 1 can only be ____________.






43. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo






44. Utility for commercial notebooks that can do the following: Restore the HP Vista image from a recovery partition or a set of recovery discs - Create a set of recovery discs - Recover individual applications and drivers from the HP Vista image - Perfo






45. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.






46. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






47. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






48. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






49. An array increases ______ and performance when configured properly.






50. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.