Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






2. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






3. Test Utility that confirms the proper configuration and operation of installed memory.






4. Software automatically installed and ready to use once the system is unbundled.






5. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)






6. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.






7. An array increases ______ and performance when configured properly.






8. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






9. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






10. Security: May prevent unintentional or malicious changes to the Master Boot Record (MBR) of the current bootable disk - and provides a means of recovering the last known good MBR. (4 words)






11. Technical support will ___________ to software usage problems.






12. Software support is available ______.






13. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.






14. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)






15. Utility for commercial notebooks that can do the following: Restore the HP Vista image from a recovery partition or a set of recovery discs - Create a set of recovery discs - Recover individual applications and drivers from the HP Vista image - Perfo






16. A gold image will have to be recovered without....






17. Which HP diagnostics utility can still be used if you cannot boot into Windows?






18. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






19. ______ is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. ________ has been implemented as an extension to F10 Setup. It is only available on certain systems and only when ______-capable ha






20. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






21. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo






22. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






23. After you have proved the hardware functionality you can begin troubleshooting the _____.






24. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






25. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






26. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!






27. What number is used to replace a warranty part?






28. To check if a file listed in the boot log is corrupted you can do the following: 1. Check for zero byte files or files with date and time stamps that do not match the Windows XP Professional installation date. 2. Compare files in systemroot _____ to






29. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






30. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






31. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






32. How much distance (above and all sides; no distance below) should there be around an HP workstation






33. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






34. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






35. A power supply should never be...






36. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also






37. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






38. Take precedence when used with SCSI drive.






39. Provides fail-safe ROM image management from a central network console. (3 words)






40. An ___________can be used in a RAID 1+0 configuration.






41. As long as ___________ in RAID 1+0 is functioning - the set will function.






42. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits.






43. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






44. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






45. A computer bus - point-to-point serial protocol that replaces parallel SCSI bus technology. 2. A four-wire replacement for the physical layer of parallel SCSI. 3. Compatible with SATA drives. 4. 3 GB/s device bandwidth 5. Eliminates the data transfer






46. Network troubleshooting: Press _____during POST to enable Network Service Boot.






47. Please identify which ID number this statement most resembles: 1. Sometimes called the Roadmap Administration System numberl 2. You can determine the original configuration of the customer's computer from this number.






48. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






49. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






50. HP warranties can be extended after _______________.