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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.
Model Key
Hardware
BIOS Smart Card Support
After market option
2. An option that the customer chooses when purchasing the system
External MultiBay II
fdisk (The external DOS program used to partition a physical disk)
RAID 1
Configurable option
3. What does the capital P designate in the following number?
Freeware
Processor Type (The number after the P specifies the speed or socket type.)
system32
Modem
4. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]
Word size
Wall mount security sleeve
F8 (To enable boot logging) -restart the computer and then press ______ and then select
Loopback
5. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
RAID 1
Setup Password
External multibay
6. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.
fdisk (The external DOS program used to partition a physical disk)
Driver
Implement the action plan
Ntbtlog.txt
7. As long as ___________ in RAID 1+0 is functioning - the set will function.
Hard drive size. (40 gigs)
Two or more drives
15
One drive of each mirrored pair
8. The MultiBay is usually set before the primary hard disk drive in the _______.
Be re-enumerated and the driver reloaded
HP Instant Support Professional Edition
Boot order
Intel vPro
9. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.
Preinstalled support
Multi-core
Firmware
Remote Wakeup
10. Enable Boot Logging on the Windows Advanced Options Menu.
F8 (To enable boot logging) -restart the computer and then press ______ and then select
4
14
Solenoid hood lock and intrusion sensor
11. Means that some POST tests are skipped.
HP Insight Diagnostics
Quick boot
Video driver
24 x 7
12. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____
Network configuration
Wall mount security sleeve
DriveLock
F12
13. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista
Logical drive
Natively
Redundant Array of Inexpensive Disks
Parts-only service
14. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.
Hardware
Spare part number
Preinstalled support
RAID Advanced Data Guarding
15. What number is this? dc530C/P2.66/40bc/256E/4 US
Implement preventative measures
WWAN (wireless wide area network) Setup and Support
DriveLock
Model Key (RAS number)
16. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th
Security lock with cable
Trusted Platform Module (TPM)
The same thing
NX bit (no execute)
17. Provides fail-safe ROM image management from a central network console. (3 words)
Remote ROM flash
Windows Recovery Environment (Windows RE)
IDE drive
Switches (devices ok too)
18. The third of number of 3-3-3 refers to what? (3 words)
Years onsite service
TCP/IP
Carry-in service
90
19. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).
RAID 0
5
Parallel graphics processing
Remote ROM flash
20. Technical support will not help with system optimization as well as _____________.
Smart Cover Sensor
Network configuration
Mail-in service
Driver
21. A power supply should never be...
RAID 5
system32
14
Powered without load
22. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.
Rear port control cover
Operating system
Both are not set up as masters
1+0
23. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.
RAID 5
Advanced Port Replicator
Green
Rear port control cover
24. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.
Touch-sensitive controls
BIOS
Insight Diagnostics
Notebook
25. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability
RAID 1
Memory Change Alerts
Intel Virtualization Technology (IVT)
The same thing
26. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL
Solenoid hood lock and intrusion sensor
Serial Number
Data striping
Parallel graphics processing
27. The first step in troubleshooting a problem is to verify that the ______ is functioning properly.
Wall mount security sleeve
24 x 7
Hardware
Years replacement parts
28. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.
Drop-In-Box
Freeware
Never
Family Line (Model number)
29. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak
3-in-1 NAS Docking Station
HP DriveGuard
Intel vPro
Troubleshooting questions to collect data
30. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su
Field Replaceable Unit
SATA
Touch-sensitive controls
NAS web-based configuration utility
31. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides
Model Key (RAS number)
Touch-sensitive controls
May
Hard Disk Drive Disk Self Test (HDD DST)
32. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?
Reported
HP Restore Plus! procedure
Be re-enumerated and the driver reloaded
90
33. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute
RAID 0
Troubleshooting questions to evaluate data
Network Interface Card
MultiPort
34. The Windows XP utility ______ will also display installed driver versions
MSINFO32
F10) BIOS (Setup utility)
Customer Replaceable Unit
Smart Cover Lock
35. What is the manufacturer part number on the board?
Spare part number
Assembly number.
One drive of each mirrored pair
porting
36. NIC troubleshooting: Force NIC driver to _____ settings.
Fixed
1 year
BIOS Smart Card Support
Loopback
37. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes
Ownership Tag
system32
Anti-virus
RAID ADG
38. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US
Parallel graphics processing
Hard Disk Drive Disk Self Test (HDD DST)
Memory size and memory speed
MultiPort
39. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.
Password
NAS web-based configuration utility
90
Remote Wakeup
40. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)
Hardware
F8
HP Drive Encryption
A product is purchased
41. An option that the customer adds afterwards
After market option
Rear port control cover
hard drive speed (7200 rpm)
Model Key
42. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)
Logical drive
USB Digital Drive
Configurable option
Clear CMOS
43. ______ is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. ________ has been implemented as an extension to F10 Setup. It is only available on certain systems and only when ______-capable ha
Boot order
Minimum number of Hard Drives
4
DriveLock
44. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac
Anti-virus
Internal multibay
Implement the action plan
Service Tag
45. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.
Drop-In-Box
Options
DVD player software
90 days of free telephone support
46. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp
Remote Wakeup
Freeware
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
Data striping
47. Technical support _______ assist with registry modifications.
Preinstalled
3 30
Propylene glycol
Will not
48. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)
Device driver
Model Key (RAS number)
F8
Pick-up service
49. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power
BIOS Smart Card Support
Switches (devices ok too)
Mail-in service
MultiPort
50. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but
Certify
Powered without load
Advanced Data Guarding
Service Tag