Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






2. An option that the customer chooses when purchasing the system






3. What does the capital P designate in the following number?






4. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






5. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






6. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






7. As long as ___________ in RAID 1+0 is functioning - the set will function.






8. The MultiBay is usually set before the primary hard disk drive in the _______.






9. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.






10. Enable Boot Logging on the Windows Advanced Options Menu.






11. Means that some POST tests are skipped.






12. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






13. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






14. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






15. What number is this? dc530C/P2.66/40bc/256E/4 US






16. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th






17. Provides fail-safe ROM image management from a central network console. (3 words)






18. The third of number of 3-3-3 refers to what? (3 words)






19. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






20. Technical support will not help with system optimization as well as _____________.






21. A power supply should never be...






22. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.






23. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






24. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






25. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






26. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL






27. The first step in troubleshooting a problem is to verify that the ______ is functioning properly.






28. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.






29. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak






30. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su






31. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






32. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






33. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute






34. The Windows XP utility ______ will also display installed driver versions






35. What is the manufacturer part number on the board?






36. NIC troubleshooting: Force NIC driver to _____ settings.






37. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






38. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US






39. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.






40. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






41. An option that the customer adds afterwards






42. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






43. ______ is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. ________ has been implemented as an extension to F10 Setup. It is only available on certain systems and only when ______-capable ha






44. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






45. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






46. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp






47. Technical support _______ assist with registry modifications.






48. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)






49. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power






50. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but