Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






2. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






3. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)






4. Modem troubleshooting: Check to see if ______ passes diagnostics.






5. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






6. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H






7. HP considers interpreting a _______ as part of technical support.






8. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits.






9. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






10. Refurbished products - Most options - Spare parts have how long of a limited warranty?






11. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!






12. What type of RAID is tolerant of multiple simultaneous hard drive failure in all cases? (3 words)






13. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






14. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






15. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






16. Contains all of the information necessary to obtain service and support for the computer.






17. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.






18. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






19. Technical support will not help with system optimization as well as _____________.






20. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






21. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






22. How much distance (above and all sides; no distance below) should there be around an HP workstation






23. Software automatically installed and ready to use once the system is unbundled.






24. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.






25. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






26. RAID stands for what?






27. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.






28. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






29. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






30. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






31. The third of number of 3-3-3 refers to what? (3 words)






32. What number is used to replace a warranty part?






33. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat






34. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






35. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






36. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.






37. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th






38. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






39. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






40. Allows the computer cover or side panel to be locked.






41. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






42. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






43. Permission to install and use the software on more than one system






44. What RAID 0 has the highest ____________.






45. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su






46. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






47. An ______ is a set of physical disk drives that may be combined and/or subdivided into logical drives striped across all disks in the set - with or without parity.






48. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)






49. What is the manufacturer part number on the board?






50. This program used to be called the Express Parts Program or the End User Replaceable Parts program