Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






2. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






3. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.






4. Raid 1 mirrors the _____.






5. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






6. Network troubleshooting: Press _____during POST to enable Network Service Boot.






7. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






8. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






9. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






10. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






11. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






12. Prevents reconfiguration of the computer (use of the Computer Setup Utilities) until the password is entered. (2 words)






13. HP warranties can be extended after _______________.






14. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






15. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






16. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






17. How much distance (above and all sides; no distance below) should there be around an HP workstation






18. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






19. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






20. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






21. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






22. Service provides the customer with remote diagnosis and remote remedy. HP ships any parts to the customer that are necessary to repair a defect. The customer is responsible for installing the necessary parts and for returning any unused parts and the






23. Test Utility that confirms the proper configuration and operation of installed memory.






24. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






25. 4:The ___________ for RAID Advanced Data Guarding.






26. What kind of wall outlet should electrical equipment be connected?






27. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.






28. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.






29. The second of number of 3-3-3 refers to what?






30. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






31. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence






32. An array increases ______ and performance when configured properly.






33. A replacement part that can be replaced by customers themselves.






34. Means that some POST tests are skipped.






35. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute






36. There can be multiple logical drives per controller - depending on the _______.






37. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






38. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.






39. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






40. A notebook fan is not always running while a....






41. Prevents a user from logging on to the computer without matching an authorized fingerprint.






42. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






43. Variable components such as the processor - memory - and storage drives






44. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






45. ______is faster than conventional file writing to a single disk; however - there is no fault protection should a drive fail. (2 words)






46. Service requires that the product be brought to an authorized service center for diagnosis and repair.






47. What is the manufacturer part number on the board?






48. Fixed components are called what?






49. What does the small c after 40b designate in the following number? dc530C/P2.66/40bc/256E/4 US






50. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?