Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






2. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






3. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






4. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






5. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu






6. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






7. An option that the customer adds afterwards






8. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






9. Many physical drives can be grouped to create a _____. (two words)






10. Technical support will ___________ to software usage problems.






11. Network troubleshooting: Press _____during POST to enable Network Service Boot.






12. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an






13. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable






14. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)






15. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






16. What number is used to replace a warranty part?






17. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?






18. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






19. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After






20. Permission to install and use the software on more than one system






21. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su






22. The Windows XP utility ______ will also display installed driver versions






23. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!






24. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






25. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.






26. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






27. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.






28. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)






29. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat






30. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US






31. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






32. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






33. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






34. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






35. Which HP diagnostics utility can still be used if you cannot boot into Windows?






36. The No fixed disk present error means that the computer cannot see the _____ drive.






37. Modem troubleshooting: Check to see if ______ passes diagnostics.






38. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






39. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






40. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






41. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).






42. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






43. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence






44. Raid 1 can only be ____________.






45. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






46. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.






47. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






48. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards






49. NIC troubleshooting: Force NIC driver to _____ settings.






50. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.