SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but
Certify
15
2004
Active Management Technology (AMT)
2. If after replacing a hard disk drive there is a problem with video resolution - check the _____.
Removable Storage (CD-ROM)
RAID 1
Video driver
Model Key
3. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.
Power-On Password
Not supported
Field Replaceable Unit
Preinstalled
4. Which HP diagnostics utility can still be used if you cannot boot into Windows?
Customer Self Repair program
Manageability Engine (ME)
Insight Diagnostics
Carry-in warranty
5. The main hard disk drive on HP notebooks can only be....
4
Global warranty
Cold swapped
Smart card reader
6. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US
Password
Never
Field Replaceable Unit
hard drive speed (7200 rpm)
7. NIC troubleshooting: Force NIC driver to _____ settings.
Examples of hardware problem
Memory Change Alerts
Protocols
Fixed
8. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)
Self-repair service
Memory Change Alerts
Manageability Engine (ME)
Customer Self Repair program
9. A gold image will have to be recovered without....
Service pack
The assistance of HP
Preinstalled
Serial Number
10. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f
One drive of each mirrored pair
Supported
Removable Media Boot Control
2004
11. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp
MultiPort
90 days of free telephone support
Model Key
SKU (Shipping Kitting Unit - sometimes called a Stock Keeping Unit)
12. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t
Pick-up service
Advanced Port Replicator
Serial Number
Product Number
13. Spare parts and replacement parts means...
Smart Cover Sensor
WWAN (wireless wide area network) Setup and Support
Preinstalled support
The same thing
14. What kind of wall outlet should electrical equipment be connected?
Quick boot
90 days of free telephone support
Grounded
Green
15. The number of sectors per block is referred to as the _____.
Whole unit replacement
Pick-up warranty
Rear port control cover
Striping factor
16. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.
14
Low read performance
Drop-In-Box
BIOS
17. After replacing a CPU: If you get a CPU microcode not found error - update the ______.
BIOS
Memory size and memory speed
Onsite service
24 x 7
18. What number is used to replace a warranty part?
Spare part number
Removable Storage (CD-ROM)
Green
Manageability Engine (ME)
19. The 4th basic question when troubleshooting software asks Does returning the system to a previously known good state resolve the problem? The user should use what to do this? (3 words)
Network configuration
Field Replaceable Unit
Windows System Restore
BIOS
20. When is it o.k. to open the power supply?
Sold exclusively
Remote ROM flash
Never
Smart Cover Sensor
21. This program used to be called the Express Parts Program or the End User Replaceable Parts program
Customer Self Repair program
Not supported
QuickSpecs
DriveLock
22. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)
Years labor
HP Drive Encryption
Quick boot
17xx POST error
23. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow
Help and Support Center (HSC)
Qualifying
External MultiBay II
RAID 1
24. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL
Parallel graphics processing
Grounded
The same thing
Multi-core
25. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur
BIOS DIMM test
Implement preventative measures
Striping factor
Trusted Platform Module (TPM)
26. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.
Basic build
15
TCP/IP
Powered without load
27. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.
Network Interface Card
1+0
RAID Advanced Data Guarding
Model Key (RAS number)
28. A customer's customized software.
f10
gold image
Basic build
Power-On Password
29. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive
14
4
Multi-core
Firmware
30. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H
Evaluate data in toubleshooting
After market option
Battery Check Utility
Setup Password
31. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)
Device driver
1 year
14
WWAN (wireless wide area network) Setup and Support
32. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.
Notebook is on
Customer Replaceable Unit
BIOS Smart Card Support
System error message
33. Striping unites multiple physical drives into a single _______.
F8 (To enable boot logging) -restart the computer and then press ______ and then select
DVD player software
Onsite warranty
Logical drive
34. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.
Advanced Port Replicator
fdisk (The external DOS program used to partition a physical disk)
Never
Pick-up service
35. Prevents a user from logging on to the computer without an authorized security card.
1+0
Onsite service
Troubleshooting questions to evaluate data
Smart card reader
36. Network troubleshooting: Press _____during POST to enable Network Service Boot.
RAID 0
F12
F10) BIOS (Setup utility)
Drop-In-Box
37. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)
gold image
Rear port control cover
NX bit (no execute)
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
38. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak
fdisk (The external DOS program used to partition a physical disk)
Striping factor
A product is purchased
Troubleshooting questions to collect data
39. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?
Reported
24 x 7
LightScribe
Basic build
40. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US
Limits of the controller
Smart card reader
RAID 1
Hard drive size. (40 gigs)
41. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.
Boot logging
Rear port control cover
Green
SATA
42. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista
Natively
Operating system
Protocols
Service pack
43. How much distance (above and all sides; no distance below) should there be around an HP workstation
4 inches
Hard disk
HP Restore Plus! procedure
Supported
44. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.
HP Quicklook
Implement preventative measures
Driver
Network Interface Card
45. Many physical drives can be grouped to create a _____. (two words)
Certify
Logical volume
Ownership Tag
System error message
46. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).
Update
Video driver
Whole unit replacement
Domain
47. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)
Cold swapped
Removable Media Boot Control
Carry-in service
4 inches
48. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).
Years replacement parts
Ownership Tag
IDE drive
The same thing
49. Technical support _______ assist with registry modifications.
TCP/IP
Logical drive
Will not
Onsite service
50. Security: May prevent unintentional or malicious changes to the Master Boot Record (MBR) of the current bootable disk - and provides a means of recovering the last known good MBR. (4 words)
Redundant Array of Inexpensive Disks
Master Boot Record Security
Powered without load
Supported