Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)






2. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






3. An array increases ______ and performance when configured properly.






4. The Windows XP utility ______ will also display installed driver versions






5. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






6. Warranty available in certain regions only. HP arranges for the pickup - warranty repair - and return of a system - including any necessary packaging and shipping expense.






7. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.






8. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






9. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!






10. Upgrades to a warranty that extend length and level of their service (two words)






11. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






12. Striping unites multiple physical drives into a single _______.






13. 4:The ___________ for RAID Advanced Data Guarding.






14. What number is used to replace a warranty part?






15. HP warranties can be extended after _______________.






16. Spare parts and replacement parts means...






17. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th






18. An option that the customer adds afterwards






19. Technical support will not help with system optimization as well as _____________.






20. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H






21. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.






22. Online location for customers' support needs. HP (4 words)






23. Prevents a user from logging on to the computer without matching an authorized fingerprint.






24. Test Utility that confirms the proper configuration and operation of installed memory.






25. The third of number of 3-3-3 refers to what? (3 words)






26. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






27. Take precedence when used with SCSI drive.






28. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US






29. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






30. Technical support will ___________ to software usage problems.






31. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.






32. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






33. An option that the customer chooses when purchasing the system






34. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence






35. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






36. The No fixed disk present error means that the computer cannot see the _____ drive.






37. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






38. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






39. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






40. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu






41. A replacement part that can be replaced by customers themselves.






42. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US






43. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)






44. HSC features a diagnostics applet called ______. 2. Offers a combination of web troubleshooting software and hardware diagnostics. 3. Allows you to run a HDD Drive Self Test (5 words starting with HP)






45. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






46. Contains all of the information necessary to obtain service and support for the computer.






47. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f






48. Software automatically installed and ready to use once the system is unbundled.






49. What is the manufacturer part number on the board?






50. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).