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HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






2. An array increases ______ and performance when configured properly.






3. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






4. Take precedence when used with SCSI drive.






5. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






6. Technical support will obtain ____________ or updates.






7. Security: May prevent unintentional or malicious changes to the Master Boot Record (MBR) of the current bootable disk - and provides a means of recovering the last known good MBR. (4 words)






8. Recovers corrupted system BIOS Master Boot Record Security.






9. The main hard disk drive on HP notebooks can only be....






10. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






11. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






12. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






13. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






14. Many physical drives can be grouped to create a _____. (two words)






15. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






16. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak






17. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora






18. Warranty available in certain regions only. HP arranges for the pickup - warranty repair - and return of a system - including any necessary packaging and shipping expense.






19. Utility for commercial notebooks that can do the following: Restore the HP Vista image from a recovery partition or a set of recovery discs - Create a set of recovery discs - Recover individual applications and drivers from the HP Vista image - Perfo






20. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






21. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






22. Online location for customers' support needs. HP (4 words)






23. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)






24. Software not yet installed - but is located on the computer's hard drive with a shortcut to an installation wizard that installs the application when it is double-clicked.






25. 1. A hardware and firmware solution that uses the Manageability Engine in the chipset. 2. Provides out-of-band remote access to a computer regardless of its power status or the state of the operating system - as long as the computer is connected to a






26. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive






27. HP warranties can be extended after _______________.






28. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such






29. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






30. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow






31. Upgrades to a warranty that extend length and level of their service (two words)






32. Latest WLAN standard draft that provides better reliability - range and bandwidth. (2 words)






33. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.






34. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






35. Options that might be used on an HP system that are not branded and might not be sold by HP.






36. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)






37. Raid 1 mirrors the _____.






38. Technical support _______ assist with registry modifications.






39. What number is used to replace a warranty part?






40. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






41. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






42. Allows the computer cover or side panel to be locked.






43. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






44. The number of sectors per block is referred to as the _____.






45. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL






46. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






47. What number is this? dc530C/P2.66/40bc/256E/4 US






48. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






49. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)






50. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t