Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Raid 1 can only be ____________.






2. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






3. ______ is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. ________ has been implemented as an extension to F10 Setup. It is only available on certain systems and only when ______-capable ha






4. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?






5. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






6. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence






7. Raid 1 mirrors the _____.






8. To help protect the customer's software from loss or damage - always advise the customer to back up their software applications and databases before trying to troubleshoot a ______component.






9. Software support is available ______.






10. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






11. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






12. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards






13. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.






14. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits.






15. An option that the customer chooses when purchasing the system






16. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






17. What kind of wall outlet should electrical equipment be connected?






18. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an






19. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






20. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






21. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US






22. The Windows XP utility ______ will also display installed driver versions






23. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






24. What year was a product with the serial number CND4051234 built?






25. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)






26. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






27. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr






28. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!






29. Fixed components are called what?






30. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp






31. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






32. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






33. A gold image will have to be recovered without....






34. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.






35. Software automatically installed and ready to use once the system is unbundled.






36. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






37. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






38. The second of number of 3-3-3 refers to what?






39. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






40. Utility for commercial notebooks that can do the following: Restore the HP Vista image from a recovery partition or a set of recovery discs - Create a set of recovery discs - Recover individual applications and drivers from the HP Vista image - Perfo






41. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US






42. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






43. After you have proved the hardware functionality you can begin troubleshooting the _____.






44. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive






45. Allows the computer cover or side panel to be locked.






46. A technology used in CPUs that segregates areas of memory for use by either code or data. Memory designated with the ____ attribute is only to be used for storing data - so processor instructions should not reside there - and cannot be executed if th






47. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






48. Please identify which ID number this statement most resembles: 1. Sometimes called the Roadmap Administration System numberl 2. You can determine the original configuration of the customer's computer from this number.






49. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.






50. Permission to install and use the software on more than one system