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Test your basic knowledge |
HP Computer Repair Certification
Start Test
Study First
Subjects
:
certifications
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What number is used to order upgrades?
3 30
Option number
Hard disk
Years replacement parts
2. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.
Multi-core
Intel Virtualization Technology (IVT)
Fault tolerance
Carry-in warranty
3. HP considers interpreting a _______ as part of technical support.
System error message
Striping factor
Computer
Limited Support
4. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).
DVD player software
Model Key (RAS number)
Trusted Platform Module (TPM)
5
5. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards
Parts-only service
Be re-enumerated and the driver reloaded
LightScribe
Limits of the controller
6. What number is this? dc530C/P2.66/40bc/256E/4 US
Model Key (RAS number)
Advanced Port Replicator
BIOS Smart Card Support
Form Factor
7. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.
Help and Support Center (HSC)
f10
Troubleshooting questions to collect data
Driver
8. Options that might be used on an HP system that are not branded and might not be sold by HP.
Intel Virtualization Technology (IVT)
5
Smart card reader
Third-party options
9. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.
USB Digital Drive
porting
Pick-up warranty
Not supported
10. A customer's customized software.
Test and document Support
gold image
Processor Type (The number after the P specifies the speed or socket type.)
Hard disk
11. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence
rj45
Global warranty
Advanced Port Replicator
Serial Number
12. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.
Setup Password
Memory size and memory speed
1+0
Operating system (XP Pro)
13. The main hard disk drive on HP notebooks can only be....
Cold swapped
Logical drive
Limits of the controller
IDE drive
14. Technical support will obtain ____________ or updates.
Spare part number
Removable Media Boot Control
Carry-in service
Support pack information
15. ______is faster than conventional file writing to a single disk; however - there is no fault protection should a drive fail. (2 words)
hard drive speed (7200 rpm)
Data striping
Limited Support
Ntbtlog.txt
16. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.
Domain
Supports
Operating system (XP Pro)
Wireless
17. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)
3-in-1 NAS Docking Station
Memory Change Alerts
Cold swapped
Support pack information
18. The first of number of 3-3-3 refers to what?
Service pack
4
Ownership Tag
Years labor
19. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.
Pick-up service
90 days of free telephone support
Help and Support Center (HSC)
Carry-in warranty
20. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?
May
Protocols
Windows System Restore
Advanced Data Guarding
21. The ______ is a good example of a hardware security option that works with software to add an extra layer of protection for a customer's data. The ______ is a special-purpose cryptoprocessor chip. The ______ generates and stores unique encryption key
Data striping
Entire data structure
Trusted Platform Module (TPM)
F10) BIOS (Setup utility)
22. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.
Solenoid hood lock and intrusion sensor
3-in-1 NAS Docking Station
Internal multibay
Switches (devices ok too)
23. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides
RAID 5
F12
AT
Hard Disk Drive Disk Self Test (HDD DST)
24. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.
Years labor
RAID 1
Hardware
Protocols
25. To check if a file listed in the boot log is corrupted you can do the following: 1. Check for zero byte files or files with date and time stamps that do not match the Windows XP Professional installation date. 2. Compare files in systemroot _____ to
system32
Examples of hardware problem
Assembly number.
The same thing
26. If after replacing a hard disk drive there is a problem with video resolution - check the _____.
Video driver
Implement the action plan
IDE drive
Certify
27. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US
BIOS DIMM test
Form Factor
RAID Advanced Data Guarding
Logical volume
28. Please identify which ID number this statement most resembles: 1. Sometimes called the Roadmap Administration System numberl 2. You can determine the original configuration of the customer's computer from this number.
Array
Model Key
Model Key (RAS number)
Ownership Tag
29. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology
Intel vPro
4 inches
Video driver
Removable Storage (CD-ROM)
30. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.
Years replacement parts
Product Number
Ntbtlog.txt
Smart Cover Lock
31. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)
Service pack
14
Advanced Data Guarding
Parallel cable
32. Permission to install and use the software on more than one system
IDE drive
Will not
Right to copy
rj45
33. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB
Smart Cover Sensor
Network configuration
Help and Support Center (HSC)
External multibay
34. Allows the computer cover or side panel to be locked.
Processor Type (The number after the P specifies the speed or socket type.)
Smart Cover Lock
Evaluate data in toubleshooting
Intel vPro
35. A replacement part that can be replaced by customers themselves.
HP Advanced Docking Station
Be re-enumerated and the driver reloaded
Recovery Manager
Customer Replaceable Unit
36. Recovers corrupted system BIOS Master Boot Record Security.
BIOS DIMM test
90
System/Emergency ROM flash recovery (with video)
One drive of each mirrored pair
37. Online location for customers' support needs. HP (4 words)
Green
Boot order
Hard drive size. (40 gigs)
Help and Support Center (HSC)
38. Contains all of the information necessary to obtain service and support for the computer.
Basic build
Hard drive size. (40 gigs)
AT
Service Tag
39. A replacement part that can be replaced by an authorized service representative (not by the customer).
Smart Cover Sensor
rj45
system32
Field Replaceable Unit
40. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable
Network Interface Card
IDE drive
Preloaded
Test and document Support
41. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo
Grounded
Clear CMOS
HP Drive Encryption
USB Digital Drive
42. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?
Computer
Battery Check Utility
Insight Diagnostics
Drop-In-Box
43. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)
Option number
Parallel cable
Multi-core
Logical drive
44. All HP commercial computers include how many days of software technical support?
Remote ROM flash
90
Windows Safe Mode (Determine if the system will run with the basic operating system configuration. If it does - then the problem is likely with a device driver or software application. If it does not - then there might be a corruption in the operatin
Not supported
45. This program used to be called the Express Parts Program or the End User Replaceable Parts program
Customer Self Repair program
Troubleshooting questions to collect data
Active Management Technology (AMT)
RAID ADG
46. Means that some POST tests are skipped.
Carry-in service
TCP/IP
Master Boot Record Security
Quick boot
47. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.
Port Replicator
Two or more drives
Limited Support
4 inches
48. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr
Touch-sensitive controls
Manageability Engine (ME)
QuickSpecs
Configurable option
49. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test
Active Management Technology (AMT)
24 x 7
Onsite service
HP Insight Diagnostics
50. What number is used to replace a warranty part?
Evaluate data in toubleshooting
Never
Remote Wakeup
Spare part number