Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






2. What does the 4 in the last segment represent in the following number? dc530C/P2.66/40bc/256E/4 US






3. Upgrades to a warranty that extend length and level of their service (two words)






4. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.






5. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






6. Refurbished products - Most options - Spare parts have how long of a limited warranty?






7. A customer's customized software.






8. Service provides replacement parts at no charge. With ________ service - customers can choose to install the replacement parts and return the defective parts to HP - or they can choose to have HP perform the installation and parts return for a fee. T






9. What does the capital P designate in the following number?






10. Which HP diagnostics utility can still be used if you cannot boot into Windows?






11. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






12. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL






13. Fixed components are called what?






14. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






15. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






16. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)






17. Service requires that the product be brought to an authorized service center for diagnosis and repair.






18. Technical support will ___________ to software usage problems.






19. Contains all of the information necessary to obtain service and support for the computer.






20. After you have proved the hardware functionality you can begin troubleshooting the _____.






21. Provides fail-safe ROM image management from a central network console. (3 words)






22. There can be multiple logical drives per controller - depending on the _______.






23. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






24. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






25. Modem troubleshooting: Check to see if ______ passes diagnostics.






26. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






27. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






28. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






29. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






30. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits.






31. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






32. A replacement part that can be replaced by customers themselves.






33. The No fixed disk present error means that the computer cannot see the _____ drive.






34. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






35. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)






36. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






37. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






38. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test






39. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






40. Warranty available in certain regions only. HP arranges for the pickup - warranty repair - and return of a system - including any necessary packaging and shipping expense.






41. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






42. Products that are _____________ in a particular country will not be honored outside the country of original purchase.






43. What number is used to replace a warranty part?






44. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.






45. Many physical drives can be grouped to create a _____. (two words)






46. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US






47. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






48. What type of RAID is tolerant of multiple simultaneous hard drive failure in all cases? (3 words)






49. Raid 1 can only be ____________.






50. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat