Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






2. HP warranties can be extended after _______________.






3. A power supply should never be...






4. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






5. A replacement part that can be replaced by customers themselves.






6. The ______ is a good example of a hardware security option that works with software to add an extra layer of protection for a customer's data. The ______ is a special-purpose cryptoprocessor chip. The ______ generates and stores unique encryption key






7. All HP commercial computers include how many days of software technical support?






8. The No fixed disk present error means that the computer cannot see the _____ drive.






9. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






10. Warranty available in certain regions only. HP arranges for the pickup - warranty repair - and return of a system - including any necessary packaging and shipping expense.






11. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.






12. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






13. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power






14. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






15. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






16. The Windows XP utility ______ will also display installed driver versions






17. After you have proved the hardware functionality you can begin troubleshooting the _____.






18. The main hard disk drive on HP notebooks can only be....






19. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






20. A notebook fan is not always running while a....






21. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute






22. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






23. RAID stands for what?






24. Raid 1 can only be ____________.






25. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo






26. ______is faster than conventional file writing to a single disk; however - there is no fault protection should a drive fail. (2 words)






27. What number is used to order upgrades?






28. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






29. Contains all of the information necessary to obtain service and support for the computer.






30. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






31. Modem troubleshooting: Check to see if ______ passes diagnostics.






32. The second of number of 3-3-3 refers to what?






33. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






34. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)






35. An ______ is a set of physical disk drives that may be combined and/or subdivided into logical drives striped across all disks in the set - with or without parity.






36. Permission to install and use the software on more than one system






37. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo






38. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






39. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards






40. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






41. What does the small c after 40b designate in the following number? dc530C/P2.66/40bc/256E/4 US






42. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.






43. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After






44. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






45. Upgrades to a warranty that extend length and level of their service (two words)






46. Means that some POST tests are skipped.






47. Striping unites multiple physical drives into a single _______.






48. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






49. How much distance (above and all sides; no distance below) should there be around an HP workstation






50. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.