Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






2. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






3. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






4. 4:The ___________ for RAID Advanced Data Guarding.






5. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






6. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.






7. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive






8. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






9. The 4th basic question when troubleshooting software asks Does returning the system to a previously known good state resolve the problem? The user should use what to do this? (3 words)






10. Fixed components are called what?






11. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






12. When is it o.k. to open the power supply?






13. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






14. A replacement part that can be replaced by customers themselves.






15. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






16. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






17. A notebook fan is not always running while a....






18. Which HP diagnostics utility can still be used if you cannot boot into Windows?






19. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.






20. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






21. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






22. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






23. What does the capital P designate in the following number?






24. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow






25. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.






26. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such






27. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






28. To check if a file listed in the boot log is corrupted you can do the following: 1. Check for zero byte files or files with date and time stamps that do not match the Windows XP Professional installation date. 2. Compare files in systemroot _____ to






29. Allows the computer cover or side panel to be locked.






30. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards






31. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also






32. Software support is available ______.






33. The main hard disk drive on HP notebooks can only be....






34. There are two ways to restore the operating system to a working state 1. restoring the software using MS Windows system restore points 2. Recovering the software using HP ______. (2 words) Also known as Restore Plus!






35. RAID stands for what?






36. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US






37. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






38. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.






39. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






40. HP considers interpreting a _______ as part of technical support.






41. All HP commercial computers include how many days of software technical support?






42. What number is used to replace a warranty part?






43. What does the 4 in the last segment represent in the following number? dc530C/P2.66/40bc/256E/4 US






44. 1. A hardware and firmware solution that uses the Manageability Engine in the chipset. 2. Provides out-of-band remote access to a computer regardless of its power status or the state of the operating system - as long as the computer is connected to a






45. Network troubleshooting: Press _____during POST to enable Network Service Boot.






46. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






47. Products that are _____________ in a particular country will not be honored outside the country of original purchase.






48. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






49. Upgrades to a warranty that extend length and level of their service (two words)






50. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an