Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






2. If after replacing a hard disk drive there is a problem with video resolution - check the _____.






3. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






4. Which HP diagnostics utility can still be used if you cannot boot into Windows?






5. The main hard disk drive on HP notebooks can only be....






6. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US






7. NIC troubleshooting: Force NIC driver to _____ settings.






8. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






9. A gold image will have to be recovered without....






10. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f






11. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp






12. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t






13. Spare parts and replacement parts means...






14. What kind of wall outlet should electrical equipment be connected?






15. The number of sectors per block is referred to as the _____.






16. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.






17. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






18. What number is used to replace a warranty part?






19. The 4th basic question when troubleshooting software asks Does returning the system to a previously known good state resolve the problem? The user should use what to do this? (3 words)






20. When is it o.k. to open the power supply?






21. This program used to be called the Express Parts Program or the End User Replaceable Parts program






22. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






23. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow






24. 1. SLI allows two graphics cards to work together to drive a single monitor. 2. it is possible to roughly double the amount of graphic complexity that can be processed by the workstation. 3. Communication between the two graphics cards requires an SL






25. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






26. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.






27. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






28. A customer's customized software.






29. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






30. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H






31. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)






32. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






33. Striping unites multiple physical drives into a single _______.






34. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






35. Prevents a user from logging on to the computer without an authorized security card.






36. Network troubleshooting: Press _____during POST to enable Network Service Boot.






37. Clips into the back of the PC to secure any attached input devices and to prevent removal or addition of cables on the back of the PC. (4 words)






38. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak






39. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






40. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






41. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






42. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






43. How much distance (above and all sides; no distance below) should there be around an HP workstation






44. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






45. Many physical drives can be grouped to create a _____. (two words)






46. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






47. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






48. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).






49. Technical support _______ assist with registry modifications.






50. Security: May prevent unintentional or malicious changes to the Master Boot Record (MBR) of the current bootable disk - and provides a means of recovering the last known good MBR. (4 words)