Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






2. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)






3. Permission to install and use the software on more than one system






4. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






5. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)






6. The MultiBay is usually set before the primary hard disk drive in the _______.






7. Control Have no moving parts to wear out and are moisture and particle-resistant - enhancing the notebook's reliability. (3 words)






8. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.






9. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






10. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






11. HP considers interpreting a _______ as part of technical support.






12. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






13. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






14. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak






15. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute






16. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.






17. Prevents a user from logging on to the computer without an authorized security card.






18. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)






19. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






20. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive






21. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






22. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






23. After you have proved the hardware functionality you can begin troubleshooting the _____.






24. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






25. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






26. The second of number of 3-3-3 refers to what?






27. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.






28. An option that the customer adds afterwards






29. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






30. Prevents a user from logging on to the computer without matching an authorized fingerprint.






31. This program used to be called the Express Parts Program or the End User Replaceable Parts program






32. A computer bus - point-to-point serial protocol that replaces parallel SCSI bus technology. 2. A four-wire replacement for the physical layer of parallel SCSI. 3. Compatible with SATA drives. 4. 3 GB/s device bandwidth 5. Eliminates the data transfer






33. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test






34. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)






35. What number is used to order upgrades?






36. When is it o.k. to open the power supply?






37. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US






38. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






39. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After






40. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






41. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)






42. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






43. Printer troubleshooting tips: Determine if there are _____between a local printer and the printer port.






44. RAID stands for what?






45. Fixed components are called what?






46. There can be multiple logical drives per controller - depending on the _______.






47. Options that might be used on an HP system that are not branded and might not be sold by HP.






48. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)






49. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






50. If the restore starts but then brings you ta a C: prompt - you must use _____ on the hard disk drive to use the restore CDs.