Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What does 256E represent in the following number? dc530C/P2.66/40bc/256E/4 US






2. Latest WLAN standard draft that provides better reliability - range and bandwidth. (2 words)






3. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






4. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






5. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US






6. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






7. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






8. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






9. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






10. Software automatically installed and ready to use once the system is unbundled.






11. This program used to be called the Express Parts Program or the End User Replaceable Parts program






12. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






13. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






14. A saleable configuration of an HP product - including the basic unit and any options or services that are included with the unit in its sale price. For Business PCs and workstations - a ___ is a packaged configuration sold as a single unit. For examp






15. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test






16. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t






17. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






18. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.






19. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.






20. When is it o.k. to open the power supply?






21. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu






22. Products that are _____________ in a particular country will not be honored outside the country of original purchase.






23. An option that the customer adds afterwards






24. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.






25. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






26. ______ is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. ________ has been implemented as an extension to F10 Setup. It is only available on certain systems and only when ______-capable ha






27. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






28. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US






29. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






30. Software support is available ______.






31. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






32. An array increases ______ and performance when configured properly.






33. ______is faster than conventional file writing to a single disk; however - there is no fault protection should a drive fail. (2 words)






34. Service provides the customer with remote diagnosis and remote remedy. HP ships any parts to the customer that are necessary to repair a defect. The customer is responsible for installing the necessary parts and for returning any unused parts and the






35. The ______ is a good example of a hardware security option that works with software to add an extra layer of protection for a customer's data. The ______ is a special-purpose cryptoprocessor chip. The ______ generates and stores unique encryption key






36. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






37. How much distance (above and all sides; no distance below) should there be around an HP workstation






38. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US






39. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






40. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.






41. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






42. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H






43. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






44. Raid 1 can only be ____________.






45. Fixed components are called what?






46. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






47. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






48. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






49. The MultiBay is usually set before the primary hard disk drive in the _______.






50. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US