Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






2. If the restore starts but then brings you ta a C: prompt - you must use _____ on the hard disk drive to use the restore CDs.






3. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






4. An option that the customer chooses when purchasing the system






5. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora






6. Service provides replacement parts at no charge. With ________ service - customers can choose to install the replacement parts and return the defective parts to HP - or they can choose to have HP perform the installation and parts return for a fee. T






7. Carefully and methodically implement each step and record the results - including any error messages. Move sequentially through the steps until the problem is solved or you have completed each plan.






8. Test Utility that confirms the proper configuration and operation of installed memory.






9. What kind of wall outlet should electrical equipment be connected?






10. If after replacing a hard disk drive there is a problem with video resolution - check the _____.






11. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






12. What is the manufacturer part number on the board?






13. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su






14. 4:The ___________ for RAID Advanced Data Guarding.






15. The 4th basic question when troubleshooting software asks Does returning the system to a previously known good state resolve the problem? The user should use what to do this? (3 words)






16. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






17. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






18. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






19. An option that the customer adds afterwards






20. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.






21. Enable Boot Logging on the Windows Advanced Options Menu.






22. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.






23. As long as ___________ in RAID 1+0 is functioning - the set will function.






24. Permission to install and use the software on more than one system






25. Prevents reconfiguration of the computer (use of the Computer Setup Utilities) until the password is entered. (2 words)






26. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






27. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US






28. 17xx post error scsi problem - Non-system disk or disk error - system will not boot - system will not boot scsi problem - The SCSI adapter does not find a newly added device. SCSI device randomly works and then fails. SCSI controller card driver is n






29. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






30. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






31. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo






32. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)






33. Service requires that the product be brought to an authorized service center for diagnosis and repair.






34. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable






35. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






36. The 3rd basic questions when troubleshooting software asks If there is no device conflict - are any errors being _____?






37. Provides fail-safe ROM image management from a central network console. (3 words)






38. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






39. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






40. ______is faster than conventional file writing to a single disk; however - there is no fault protection should a drive fail. (2 words)






41. Contains all of the information necessary to obtain service and support for the computer.






42. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






43. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






44. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test






45. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






46. To help protect the customer's software from loss or damage - always advise the customer to back up their software applications and databases before trying to troubleshoot a ______component.






47. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an






48. Fixed components are called what?






49. RAID stands for what?






50. Raid 1 can only be ____________.