Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Permission to install and use the software on more than one system






2. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test






3. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






4. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






5. Prevents a user from logging on to the computer without matching an authorized fingerprint.






6. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






7. Raid 1 can only be ____________.






8. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)






9. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






10. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






11. Software support is available ______.






12. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






13. They provide a single point of reference for the specifications of each individual system. They are published for all products in both HTML and PDF formats. Some products - such as North America only products - have region-specific ______. _______ pr






14. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






15. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).






16. ______ is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. ________ has been implemented as an extension to F10 Setup. It is only available on certain systems and only when ______-capable ha






17. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






18. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.






19. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






20. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)






21. A replacement part that can be replaced by customers themselves.






22. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak






23. Service requires that the product be brought to an authorized service center for diagnosis and repair.






24. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.






25. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






26. After replacing a CPU: If you get a CPU microcode not found error - update the ______.






27. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






28. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






29. What year was a product with the serial number CND4051234 built?






30. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






31. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power






32. A customer's customized software.






33. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.






34. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






35. The HP ______ is a high-capacity - pocket-sized secure digital (SD) memory drive that provides easy - high-capacity file sharing across multiple HP products. It provides the flexibility to move SD cards from a digital camera or Pocket PC to a noteboo






36. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






37. Raid 1 mirrors the _____.






38. Enable Boot Logging on the Windows Advanced Options Menu.






39. The minimum number of drives required for _______ configuration is 3. Here performance is increased - in that the parity generation does not cause performance degradation - as not all drives need access to a single parity drive.






40. Prevents a user from logging on to the computer without an authorized security card.






41. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






42. RAID stands for what?






43. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






44. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






45. After you have proved the hardware functionality you can begin troubleshooting the _____.






46. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






47. Technical support _______ assist with registry modifications.






48. The number of sectors per block is referred to as the _____.






49. Technical support will not help with system optimization as well as _____________.






50. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such