Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. If the hard disk drive is recognized in BIOS but does not spin up check the jumpers - cabling and _______. (2 words)






2. RAID stands for what?






3. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






4. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






5. Prevents reconfiguration of the computer (use of the Computer Setup Utilities) until the password is entered. (2 words)






6. Does a nonfunctioning monitor work if it is connected to a different computer? - a PC card will not configure - will it configure if it is the only card installed in the computer? Ask the customer to remove any other cards and then reboot the compute






7. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






8. Printer troubleshooting tips: Determine if there are _____between a local printer and the printer port.






9. Technical support will not help with system optimization as well as _____________.






10. Technical support will obtain ____________ or updates.






11. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






12. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






13. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.






14. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)






15. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






16. The first of number of 3-3-3 refers to what?






17. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






18. Means that some POST tests are skipped.






19. Explain the cause of the problem to the customer in the simplest terms possible - Identify and perform the steps necessary to prevent the problem from reoccurring - Recommend a course of action to the customer to prevent similar failures in the futur






20. An option that the customer adds afterwards






21. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)






22. Striping unites multiple physical drives into a single _______.






23. 1. A hardware and firmware solution that uses the Manageability Engine in the chipset. 2. Provides out-of-band remote access to a computer regardless of its power status or the state of the operating system - as long as the computer is connected to a






24. How much distance (above and all sides; no distance below) should there be around an HP workstation






25. Service requires that the product be brought to an authorized service center for diagnosis and repair.






26. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






27. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






28. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






29. Network troubleshooting: Check that networking devices - such as hubs - switches - and routers - are connected to the network. Make sure network client and ______ are loaded.






30. A gold image will have to be recovered without....






31. If after replacing a hard disk drive there is a problem with video resolution - check the _____.






32. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence






33. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






34. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)






35. This program used to be called the Express Parts Program or the End User Replaceable Parts program






36. Technical support will ___________ to software usage problems.






37. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






38. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






39. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






40. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test






41. Provides complete - full-volume hard drive encryption to protect data from unauthorized access. (3 words - starts with HP)






42. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






43. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






44. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






45. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






46. The main hard disk drive on HP notebooks can only be....






47. If the DriveLock settings cannot be accessed in computer setup - what can you do to fix it?






48. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.






49. Software not yet installed - but is located on the computer's hard drive with a shortcut to an installation wizard that installs the application when it is double-clicked.






50. The ______ is a good example of a hardware security option that works with software to add an extra layer of protection for a customer's data. The ______ is a special-purpose cryptoprocessor chip. The ______ generates and stores unique encryption key