Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Technical support will obtain ____________ or updates.






2. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






3. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






4. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)






5. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






6. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo






7. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.






8. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






9. A ______is an interchangeable module that slides into the ______ Bay on the back of a notebook display panel or on the chassis of certain desktop form factors.The _____interface is based on USB and the modules can be hot swapped with the system power






10. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f






11. RAID stands for what?






12. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)






13. Products that are _____________ in a particular country will not be honored outside the country of original purchase.






14. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






15. Raid 1 mirrors the _____.






16. Technical support _______ assist with registry modifications.






17. Troubleshooting: Ensure that the customer is scanning with the latest _______ software.






18. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t






19. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






20. Software not yet installed - but is located on the computer's hard drive with a shortcut to an installation wizard that installs the application when it is double-clicked.






21. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






22. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive






23. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






24. Warranty requires the customer to bring the product to an HP ASP location for warranty repair.






25. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an






26. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards






27. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






28. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






29. Network troubleshooting: Verify that the system passes the ______ test. The correct way to ping a network card is: ping [IP address]






30. The number of sectors per block is referred to as the _____.






31. 17xx post error scsi problem - Non-system disk or disk error - system will not boot - system will not boot scsi problem - The SCSI adapter does not find a newly added device. SCSI device randomly works and then fails. SCSI controller card driver is n






32. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






33. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






34. Many physical drives can be grouped to create a _____. (two words)






35. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After






36. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






37. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also






38. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






39. The No fixed disk present error means that the computer cannot see the _____ drive.






40. HP warranties can be extended after _______________.






41. Upgrades to a warranty that extend length and level of their service (two words)






42. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






43. Software automatically installed and ready to use once the system is unbundled.






44. Prevents reconfiguration of the computer (use of the Computer Setup Utilities) until the password is entered. (2 words)






45. What does the 4 in the last segment represent in the following number? dc530C/P2.66/40bc/256E/4 US






46. Includes remote diagnosis and - if a covered product has a defective part - covers the cost of shipping an entire replacement product to the customer. The customer must return the product with the defective part to HP within a specific number of days






47. Enable Boot Logging on the Windows Advanced Options Menu.






48. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






49. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






50. If a spare part or option part has a 60 day warrant and is installed in a computer with 180 days left on its warranty - which warranty is assumed - the computer or the part?