Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What type of RAID is tolerant of multiple simultaneous hard drive failure in all cases? (3 words)






2. There can be multiple logical drives per controller - depending on the _______.






3. NIC troubleshooting: Force NIC driver to _____ settings.






4. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






5. Refurbished products - Most options - Spare parts have how long of a limited warranty?






6. A notebook fan is not always running while a....






7. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






8. What number is used to replace a warranty part?






9. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






10. 1. HP does not load the operating system. 2. HP does not test the operating system on the computer model. 3. HP does not document problems running the system on that model.






11. HSC features a diagnostics applet called ______. 2. Offers a combination of web troubleshooting software and hardware diagnostics. 3. Allows you to run a HDD Drive Self Test (5 words starting with HP)






12. Utility for commercial notebooks that can do the following: Restore the HP Vista image from a recovery partition or a set of recovery discs - Create a set of recovery discs - Recover individual applications and drivers from the HP Vista image - Perfo






13. HP warranties can be extended after _______________.






14. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.






15. 4:The ___________ for RAID Advanced Data Guarding.






16. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






17. Permission to install and use the software on more than one system






18. A replacement part that can be replaced by an authorized service representative (not by the customer).






19. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






20. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.






21. To check if a file listed in the boot log is corrupted you can do the following: 1. Check for zero byte files or files with date and time stamps that do not match the Windows XP Professional installation date. 2. Compare files in systemroot _____ to






22. Burns precise - silkscreen-quality text and graphics directly onto the veneer of a CD or DVD.






23. Software support is available ______.






24. Utility can be used on all HP notebook PC products that use the Smart Battery technology. If the battery does not support this utility - you can manually test battery health. 2. AC power must be plugged in. 3. Remove secondary battery - if present. H






25. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






26. 17xx POST error - 17xx POST error - Disk transaction problem - Drive not found - The system hard drive cannot be accessed.






27. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.






28. The majority of issues you will troubleshoot will involve this type of network. To connect a computer to a LAN the following are required: _____ - Specialist network hardware such as hubs or switches - The connection medium - usually a wire or cable






29. Control Have no moving parts to wear out and are moisture and particle-resistant - enhancing the notebook's reliability. (3 words)






30. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






31. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo






32. What does the capital P designate in the following number?






33. Raid 1 can only be ____________.






34. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






35. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






36. All HP commercial computers include how many days of software technical support?






37. Fixed components are called what?






38. The Windows XP utility ______ will also display installed driver versions






39. A green LED on the rear of a power supply that illuminates when the power supply is functioning properly and the internal power supply cables have been disconnected is part of what system? (3 words)






40. What does the 4 in the last segment represent in the following number? dc530C/P2.66/40bc/256E/4 US






41. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t






42. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






43. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)






44. To help protect the customer's software from loss or damage - always advise the customer to back up their software applications and databases before trying to troubleshoot a ______component.






45. Means that some POST tests are skipped.






46. Latest WLAN standard draft that provides better reliability - range and bandwidth. (2 words)






47. Which HP diagnostics utility can still be used if you cannot boot into Windows?






48. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






49. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






50. Products that are _____________ in a particular country will not be honored outside the country of original purchase.