Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Warranty covers most commercial products purchased on or after August 2 - 1999. Product warranty terms at the time of the sale are honored in any country where HP has a service presence






2. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






3. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






4. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.






5. When is it o.k. to open the power supply?






6. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






7. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






8. Service provides replacement parts at no charge. With ________ service - customers can choose to install the replacement parts and return the defective parts to HP - or they can choose to have HP perform the installation and parts return for a fee. T






9. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)






10. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.






11. Support 1. The operating system is offered preinstalled on the computer. 2. Drivers are fully WHQL certified. 3. Drivers are posted to www.hp.com at product announcement.






12. An ___________can be used in a RAID 1+0 configuration.






13. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.






14. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






15. Specially designed bracket that allows the user to mount an ultra-slim desktop chassis on a wall or beneath a desktop for enhanced security and convenience. (4 words) wall mount _____






16. What number is used to order upgrades?






17. 1. The operating system is not offered preinstalled on the computer. 2. Critical subsystem drivers (such as NIC - audio - and video drivers) are available on the Web or by CD within 30 days of product announcement.






18. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive






19. Service might be provided after a diagnosis is made remotely. _____ service covers the costs associated with sending a technician to the location of the HP product - replacing the defective part - and verifying that the new part is working appropriat






20. A power supply should never be...






21. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.






22. If your computer stop responding during startup - ______ allows you to identify initialized drivers. It allows you to identify the file name of the last file processed - which might be causing the problem. You can then focus your troubleshooting effo






23. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






24. Software automatically installed and ready to use once the system is unbundled.






25. When installed in a PC or workstation - it locks the cover and emits a signal if the cover is removed. With companion software - the user can lock and unlock the cover remotely over a network.






26. Spare parts and replacement parts means...






27. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






28. Raid 1 mirrors the _____.






29. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After






30. The 2nd basic question when troubleshooting software asks if the operating system boots - can you locate a ______? (2 words)






31. ______ is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. ________ has been implemented as an extension to F10 Setup. It is only available on certain systems and only when ______-capable ha






32. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






33. Enabling boot logging and restarting causes the operating system to create a log file in the SystemRoot directory named _____.






34. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






35. When installing a second IDE drive on the primary controller - ensure ___________ or no drives will be detected in BIOS setup.






36. Is an email - calendar and contact information software that precludes the need to boot or come out of Standby or Hibernation.






37. 4:The ___________ for RAID Advanced Data Guarding.






38. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)






39. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.






40. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






41. The main hard disk drive on HP notebooks can only be....






42. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.






43. What kind of wall outlet should electrical equipment be connected?






44. A customer's customized software.






45. Allows the computer cover or side panel to be locked.






46. 1. The operating system is loaded and tested - but the only criterion is will it run. 2. HP does no driver development. 3. HP documents problems. 4. There is no integration testing. 5. HP does not provide post-sale support.






47. This chipset (make and model) comes with 1. dual-core technology - networking chipset - built-in remote management - built-in virtualization technology






48. If a customer reports a failed operating system - the first thing to ask is Did you recently make any changes such as installing or updating a software application or new hardware device or ______? (2 words)






49. The No fixed disk present error means that the computer cannot see the _____ drive.






50. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.