Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Technical support will ___________ to software usage problems.






2. How much distance (above and all sides; no distance below) should there be around an HP workstation






3. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.






4. Prevents use of the computer until the password is entered. This can apply to both initial system startup and restarts. (2 words)






5. Variable components such as the processor - memory - and storage drives






6. A power supply should never be...






7. What RAID 0 has the highest ____________.






8. Options that might be used on an HP system that are not branded and might not be sold by HP.






9. A notebook fan is not always running while a....






10. In RAID _____ - data is striped across multiple drives - its parity sum is calculated - and the parity sum is also striped across multiple drives (not a dedicated parity drive).






11. As long as ___________ in RAID 1+0 is functioning - the set will function.






12. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






13. Prevents booting from the removable media drives. (Serial - Parallel - USB - or Infrared) Interface Control. Prevents transfer of data through the integrated serial - parallel - USB (universal serial bus) - or infrared interface. ( 2 words)






14. Troubleshooting: Ensure that the customer is scanning with the latest _______ software.






15. Software support is available ______.






16. vPro is a combination of Active Management Technology (AMT) and Intel Virtualization Technology (IVT). AMT is a hardware and firmware solution that uses the ______ in the chipset. (2 words)






17. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






18. A bus technology designed for transferring data to and from hard disks and optical drives. 2. Alert users to predictable failures and provide warnings to back up data prior to a drive failure. 3. Increased performance due to increased bandwidth 4. Su






19. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






20. The first of number of 3-3-3 refers to what?






21. RAID 4 requires a minimum of _____ drives and a maximum of _____ (known as an N+1 combination - where N is the number of drives used for data plus an additional drive for parity). (use space between answers)






22. The ______ is a good example of a hardware security option that works with software to add an extra layer of protection for a customer's data. The ______ is a special-purpose cryptoprocessor chip. The ______ generates and stores unique encryption key






23. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)






24. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






25. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such






26. The 1720 -- IntelliSafe Hard Drive detects imminent failure error is a warning that the hard-drive is about to fail - assuming the latest _____ is installed.






27. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






28. Analyze the facts to narrow down the number of potential causes. You are trying to determine: Whether the failure is caused by hardware or software - If it is a hardware fault - which device or component is the most likely cause of the problem. After






29. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






30. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






31. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)






32. Network troubleshooting: Press _____during POST to enable Network Service Boot.






33. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






34. If the restore starts but then brings you ta a C: prompt - you must use _____ on the hard disk drive to use the restore CDs.






35. The MultiBay is usually set before the primary hard disk drive in the _______.






36. A ______ operating system can be installed by a customer after accepting an HP commercial computer. However - HP does not preinstall such an operating system on any of its commercial computers - nor does it warranty the software or offer device drive






37. What does the 4 in the last segment represent in the following number? dc530C/P2.66/40bc/256E/4 US






38. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






39. Service requires that the product be brought to an authorized service center for diagnosis and repair.






40. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






41. Security: May prevent unintentional or malicious changes to the Master Boot Record (MBR) of the current bootable disk - and provides a means of recovering the last known good MBR. (4 words)






42. Fixed components are called what?






43. Formerly known as HP Mobile Data Protection - helps prevent hard disk failure and loss of data if the notebook is dropped or moved while running. HP ______






44. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






45. With (16-bit) SCSI/SAS controllers you can actually use _____ disks per channel






46. A gold image will have to be recovered without....






47. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US






48. Warranty available in certain regions only. HP arranges for the pickup - warranty repair - and return of a system - including any necessary packaging and shipping expense.






49. Printer troubleshooting tips: If a parallel printer works intermittently on one computer and properly on another - check that the correct type of _____ is being used. (2 words)






50. The third of number of 3-3-3 refers to what? (3 words)