Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Service provides replacement parts at no charge. With ________ service - customers can choose to install the replacement parts and return the defective parts to HP - or they can choose to have HP perform the installation and parts return for a fee. T






2. If USB device is not redetected by the system if moved to a different port - restart the computer afterwards






3. Utility that helps a customer configure the integrated device and prepare it for the setup of their particular wireless carrier. HP (4 words)






4. An option that the customer adds afterwards






5. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such






6. A computer bus - point-to-point serial protocol that replaces parallel SCSI bus technology. 2. A four-wire replacement for the physical layer of parallel SCSI. 3. Compatible with SATA drives. 4. 3 GB/s device bandwidth 5. Eliminates the data transfer






7. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






8. How much distance (above and all sides; no distance below) should there be around an HP workstation






9. In RAID _____ - data is striped to multiple drives - its parity sum is calculated - and the parity sum is written to a dedicated parity drive. (No matter how many physical drives are used - there is only one drive used for parity)






10. Cold-plates in liquid cooling modules pump 72% water and 25% ____ by a small electro-magnetic piston pump? (2 words)






11. An array increases ______ and performance when configured properly.






12. 64-bit CPU is a microprocessor with a ____ _____ of 64 bits.






13. What does the 40 designate in the following number? dc530C/P2.66/40bc/256E/4 US






14. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US






15. What is the manufacturer part number on the board?






16. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






17. A customer's customized software.






18. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






19. Includes all of the fixed components such as the chassis - cover and front panel - notebook plastics - system board and chipset - power supply - data buses - and input/output ports.






20. What does the 4 in the last segment represent in the following number? dc530C/P2.66/40bc/256E/4 US






21. Recovers corrupted system BIOS Master Boot Record Security.






22. 1. It is possible to run this tool from BIOS - Windows - from Insight Diagnostics - and from the Instant Support Professional Edition website. 2. Test results are logged directly on the drive itself and can be scanned by a repair vendor. 3. Provides






23. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






24. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






25. Please identify which ID number this statement most resembles: 1. Sometimes called the Roadmap Administration System numberl 2. You can determine the original configuration of the customer's computer from this number.






26. Provides fail-safe ROM image management from a central network console. (3 words)






27. ______ is a set of diagnostic utilities included on the Documentation and Diagnostic CD - which ships with with each HP commercial computer. ______ operates in offline mode - which means it runs before the operating system is booted - so it can test






28. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






29. What number is this? dc530C/P2.66/40bc/256E/4 US






30. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)






31. An ________ is a standalone device that provides support for MultiBay devices using the USB port. Newer versions support hot docking and undocking when used with Windows XP. Booting from an ______ is supported on systems that support booting from USB






32. Printer troubelshooting tips: Determine the type of direct printer connection: 1. Parallel 2. Serial 3. USB 4. ______






33. Service requires that the product be mailed to an authorized service center for diagnosis and repair. The cost of shipping the product to the repair center is paid by the customer.






34. Permission to install and use the software on more than one system






35. Refurbished products - Most options - Spare parts have how long of a limited warranty?






36. Detects when memory modules have been added - moved - or removed; notifies user and system administrator. Requires Insight Management Agent. (3 words)






37. Striping unites multiple physical drives into a single _______.






38. The ______ is a modular media bay that accommodates several types of media devices. You can install any standard _______ device - including the following devices: with internal MultiBays Diskette drives - Optical drives - Hard disk drives (with brac






39. The only significant disadvantage of RAID ADG is a relatively ___________ (lower than RAID 5) - due to the need for two sets of parity data.






40. Enable Boot Logging on the Windows Advanced Options Menu.






41. What kind of wall outlet should electrical equipment be connected?






42. What number is used to order upgrades?






43. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t






44. The second of number of 3-3-3 refers to what?






45. HP warranties can be extended after _______________.






46. SAS or SCSI hard drives must run the DST from Insight Diagnostics or from ISPE because there is no DST for SAS or SCSI avaible in ______?






47. 17xx post error scsi problem - Non-system disk or disk error - system will not boot - system will not boot scsi problem - The SCSI adapter does not find a newly added device. SCSI device randomly works and then fails. SCSI controller card driver is n






48. The main hard disk drive on HP notebooks can only be....






49. To be supported by HP - the third-party vendor must demonstrate thorough testing that the option works properly on an HP computer. This process is called ______ the option.






50. A computer that plays CD-ROMs but not DVDs probably does not have the_____ installed.