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HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Software that is included in the shipping carton with an HP computer for installation at the customer's option; it is usually furnished on a removable storage medium such as a CD-ROM.






2. Technical support will obtain ____________ or updates.






3. What does the b designate in the following number? dc530C/P2.66/40bc/256E/4 US






4. Describes all of the types of packages that can bring a system up-to-date - such as patches - hot fixes - and QFEs (quick fixes and enhancements).






5. Network troubleshooting: Verify that the cabling is correct. Connect the cable to another port on the hub or switch. Swap the cable and - if this does not work - check the ______ connector on the computer.






6. NIC troubleshooting: Force NIC driver to _____ settings.






7. NIC troubleshooting: Ensure NIC is enabled in the _______ and in f10 setup.






8. Data protection that is achieved by writing parity information to the physical drives in the array using two sets of parity data.






9. Network troubleshooting: If the network adapter displays as an unknown device in Device Manager - load the network ______.






10. An array increases ______ and performance when configured properly.






11. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.






12. Modem troubleshooting: Check to see if ______ passes diagnostics.






13. Warranty allows the customer to have a warranty repair carried out at their location. This service is normally available during office hours on nonholiday business days. _________ is available as an upgrade in certain areas.






14. The first step in troubleshooting a problem is to verify that the ______ is functioning properly.






15. RAID _____ is a combination of striping and mirroring data. RAID writes data across the drives - and achieves redundancy by mirroring data.






16. What is the manufacturer part number on the board?






17. A _____ operating system is fully tested and qualified - which means that HP warrants that the operating system will work on the specific HP model of computer. HP bundles device drivers with a ______ operating system - or provides them for download f






18. Allows the user to boot to more than one operating system while using virtualization. 2. Includes the Virtual Machine Monitor (VMM) 3. Improves manageability and platform stability






19. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu






20. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).






21. A power supply should never be...






22. The HP ______ is a standalone device that attaches to a computer or docking station using a standard or powered mini-USB cable. It accepts 9.5-mm optical drives and hard drives (it does not support diskette drives or batteries). A Pivoting foot allow






23. What does dc530 designate in the following number? dc530C/P2.66/40bc/256E/4 US






24. Vista: To get to the recovery menu - a service engineer can use the _____ key. This recovery menu offers a choice of complete PC recovery - system restore - memory diagnostics - a command prompt recovery environment - or Windows RE.






25. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






26. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






27. Raid 1 mirrors the _____.






28. Modem troubleshooting: Verify that the ______ comands work in HyperTerminal






29. Technical support _______ assist with registry modifications.






30. There can be multiple logical drives per controller - depending on the _______.






31. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






32. Docking stations: Ports are passed through from the ______ - and must be supported by the notebook to work.






33. 1. A hardware and firmware solution that uses the Manageability Engine in the chipset. 2. Provides out-of-band remote access to a computer regardless of its power status or the state of the operating system - as long as the computer is connected to a






34. Network troubleshooting: Ensure that you correctly identify the main network configuration and protocols: Peer-to-peer network - Server-based network - ______






35. What number is used to order upgrades?






36. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora






37. Vista If there is a startup failure or if the system was shut down unexpectedly -______ launches automatically (3 words)






38. Recovers corrupted system BIOS Master Boot Record Security.






39. BIOS pre-boot smart card authentication (passwords) with USB CCID compliant smart card readers.






40. A cover or access panel cannot be removed from a computer with the Smart Cover Lock enabled under what circumstances? Select all that apply and click Submit. 1.Unknown ______ 2. Power failure 3. Computer does not start up 4. Component failure (such






41. When is it o.k. to open the power supply?






42. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






43. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






44. What does the capital P designate in the following number?






45. Preloaded on some HP notebooks and installed by CD on others; this software lets users perform all aspects of backup and recovery of their data - including creating recovery disks - creating recovery points - and scheduling automatic backups. The sof






46. Prevents a user from logging on to the computer without matching an authorized fingerprint.






47. Online location for customers' support needs. HP (4 words)






48. System administrators can power on - restart - and power off a client computer from a remote location. Enables cost-effective power consumption when the administrator needs to distribute software - perform security management - or update the ROM.






49. The first basic question when troubleshooting software should be - Does the operating system boot? If not - try starting the operating system with just the minimum drivers known as _______. (3 words)






50. Please identify which ID number this statement most resembles: dc530C/P2.66/40bc/256E/4 US 1. Contains a 10-characer alphanumeric string. 2. Identifies a specific instance of a product within a group.