Test your basic knowledge |

HP Computer Repair Certification

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Please identify which ID number this statement most resembles: 1. Represents the market segment or state of the product. 2. Followed by a pound sign and three character country code.






2. Technical support _______ assist with registry modifications.






3. To _____ an operating system - HP provides hardware to the operating system vendor for testing rather than performing the tests itself. A _____ed operating system is compatible with the computer - which means it has passed compatibility testing - but






4. Allows the computer cover or side panel to be locked.






5. The No fixed disk present error means that the computer cannot see the _____ drive.






6. Another common docking product - the_____ shares the same compatibility and ports as the standard port replicator - as well as additional MultiBays and an optional monitor stand. All ports on the ______ are passed through from the notebook - except t






7. What number is used to order upgrades?






8. Indicates that computer cover or side panel has been removed. Can be set to require the setup password to restart the computer - after the cover or side panel has been removed.






9. Data striping without parity - a file is broken into stripes (or segments) and written across multiple disks.






10. ______is faster than conventional file writing to a single disk; however - there is no fault protection should a drive fail. (2 words)






11. Docking device troubleshooting: 1. Make sure customer's notebook _____ the port that the customer is trying to use.






12. A fully destructive process - which means that it erases all of the files on the customer's hard drive.






13. 1. A hardware and firmware solution that uses the Manageability Engine in the chipset. 2. Provides out-of-band remote access to a computer regardless of its power status or the state of the operating system - as long as the computer is connected to a






14. DVD is supported _____ in Windows 2000 - Windows XP and Windows Vista






15. When is it o.k. to open the power supply?






16. Network troubleshooting: Check the network LEDs to see if the network is working correctly. A solid ______ LED on a network indicates that a network is detected. Check the LED status on the hub or switch.






17. 1. a cumulative set of updates that have been developed since the last version of an operating system was released.2. A _____ is usually released when the number of individual patches becomes too unwieldy to release individually. 3. _______ can also






18. By definition - RAID 0 requires ___________ for a true stripe set. However - with HP array controllers - a RAID 0 logical volume can be created with a single drive.






19. In addition to the Basic Docking Station and Advanced Docking Station - certain notebooks also support the _______. The ______ provides port replication and docking station functionality similar to the HP Advanced Docking Station. However - the stora






20. Prevents a user from logging on to the computer without matching an authorized fingerprint.






21. Data is written to two separate mirrored drives. If a drive should fail - the mirrored drive is the safeguard.






22. What were you doing when the problem occurred? - If you are dealing with more than one problem - do they occur simultaneously? If simultaneously - in what order do they occur? Is it always the same order - or does it vary? - Does anything seem to mak






23. The main advantages of)________ are: High write performance - High data availability—any two drives can fail without loss of critical data - Very large volumes






24. One of the common docking products - the ______ is compatible with a range of HP Compaq Business and Compaq Evo notebook. Hot docking and undocking are supported under Microsoft Windows 2000 and XP Professional. The ______ incorporates NIC pass-throu






25. The number of sectors per block is referred to as the _____.






26. To check if a file listed in the boot log is corrupted you can do the following: 1. Check for zero byte files or files with date and time stamps that do not match the Windows XP Professional installation date. 2. Compare files in systemroot _____ to






27. There can be multiple logical drives per controller - depending on the _______.






28. Test Utility that confirms the proper configuration and operation of installed memory.






29. A notebook fan is not always running while a....






30. 1. Allows a computer chip to contain more than one CPU. 2. Greater increases in computing power by running multiple processes simultaneously. 3. Can be disabled in BIOS. 4. Appear as distinct processors in Device Manager. (one word)






31. Network troubleshooting: Verify the network login and attempt to browse the network. Verify correct _____.






32. What does the capital C designate in the following number? dc530C/P2.66/40bc/256E/4 US






33. Service includes remote diagnosis - pick-up of the product for repair - and return of the product to the customer. The cost of shipping to and from the repair center is paid by HP.






34. Included in the docking station's firmware - this utility lets administrators manage network use of the docking station. HP (4 words)






35. HP considers interpreting a _______ as part of technical support.






36. Displays ownership information - as defined by the system administrator - during system startup (protected by setup password).






37. With dual-channel array (8-bit) SCSI controllers - up to ______ physical drives can be configured as a single logical drive






38. Most HP software products - whether sold individually or as part of a SKU - include media replacement and ____________________.






39. Technical support will obtain ____________ or updates.






40. A replacement part that can be replaced by customers themselves.






41. One of the common docking products - the ______ provides the full port replication and cable management of the HP Docking station plus extra expansion bays. The ______ contains a MultiBay II (9.5mm) bay for MultiBay II optical and hard drives and an






42. The third of number of 3-3-3 refers to what? (3 words)






43. Printer troubleshooting tips: Determine if there are _____between a local printer and the printer port.






44. 4:The ___________ for RAID Advanced Data Guarding.






45. Although RAID 1 is a viable fault-tolerant solution - it is an expensive solution in that it requires _____ as much drive storage






46. What number is this? dc530C/P2.66/40bc/256E/4 US






47. Physically locks the chassis cover by replacing one of the rear thumbscrews. It also secures all peripheral devices and the display monitor with peripheral traps - and a steel loop cable secures the entire system to an anchor point. ( 4 words)






48. Latest WLAN standard draft that provides better reliability - range and bandwidth. (2 words)






49. If a user transfers ownership of an HP product to another user or company - the remainder of the warranty period may or may not also transfer to the new owner?






50. Adapting software so that an executable program can be created for a computing environment that is different from the one for which it was originally designed. (e.g. different CPU - operating system or third party library)