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Test your basic knowledge |
Information Systems
Start Test
Study First
Subjects
:
engineering
,
it-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An end user will usually notice a reduction in the performance of a ______ before a _______
IT asset vs. capability
Service - process
six sigma
business process management (BPM) systems
2. Includes business - organizational - and information strategy; business strategy is at the top of the triangle because it guides the others
the business triangle
IT asset vs. capability
enterprise systems are useful for this sort of organizational structure
alignment
3. Processes are horizontal across a corporation - many functional areas of the business will be involved in a process; functions are vertical silos in an organization (e.g. finance - operations - accounting - marketing - administration)
customer relationship management (CRM)
processes vs. functions
IS strategy triangle
most widely used enterprise system
4. Strategy where organization qualifies its product or service in a way that allows it to appear unique in the marketplace
client/server
differentiation
External stakeholders
middleware...
5. Because they are complex and usually need continual modification to meet the organizations needs
why enterprise systems tie a company to a vendor
business strategy
more specific sub- steps in process from strategy to architecture to infrastructure
value chain
6. Supply chain management
SCM
business strategy
difference between a process and a service
more specific sub- steps in process from strategy to architecture to infrastructure
7. Technology - people - and processes that an organization uses to manage information
SCM
Porter's Generic Strategies Framework
ERP
Information Systems (IS)
8. For changes in organizational structure - expensive - risky
the business triangle
why enterprise systems tie a company to a vendor
disadvantages of enterprise system
CRM
9. The unique set of features of a company and its products that are perceived by the target market as significant and superior to the competition
processes vs. functions
competitive advantage
Porter's 5 Forces
when business process management systems are most useful
10. Infrastructure - information - applications - processes - strategy
six sigma
IT asset
layers of enterprise architecture
unlimited resources model
11. Company who offers a complementary product (e.g. milk complements cereal)
IS strategy triangle
SOA
when business strategy changes
complementor
12. Suggests that speed and aggressiveness of the moves and countermoves create an environment in which advantages are rapidly created and eroded
business strategy
hypercompetition
difference between a process and a service
co-oopetition
13. The situation in which a company's current and emerging business strategy is enabled - supported - and unconstrained by technology
enterprise systems
ERP
WOA
alignment
14. Processes make services possible; processes have inputs and outputs - while service is a cycle (ongoing)
difference between a process and a service
business strategy
two essential characteristics of a business process
ERP
15. Something learned over time for the firm to create - produce - or offer its products
TQM
IT capability
IT asset
External stakeholders
16. Interrelated set of activities and tasks that turns inputs into outputs
process
relationship between coopetition and strategic alliance
focus
SOA
17. Business strategy should not be affected because it is at a more abstract level
when information strategy changes
Decision
what ERPs help companies do
client
18. Web- oriented architecture
value chain
resource- based view vs. Porter's 5 Forces
major disadvantage of an enterprise system
WOA
19. Architecture where one software program (the client) requests and receives data and instructions from another software program (the server); computers running client programs usually require less computing resources
Information Systems (IS)
IS strategy
client/server
enterprise systems are useful for this sort of organizational structure
20. Incremental approach to changing business processes (a management program that seeks to improve the quality of process outputs by identifying and removing the causes of defects and variation in the various processes.)
value chain framework
business strategy
six sigma
when information strategy changes
21. Software used to connect processes in one or more computers across a network
middleware...
CRM
customer relationship management (CRM)
when information strategy changes
22. When all the activities are in a predetermined order (not when steps vary in a process)
when business strategy changes
IT asset vs. capability
when business process management systems are most useful
Service - process
23. The basic human tendency to make specific inferences on the basis of a general impression (EX: assuming that because a business is successful - it has good management-- ignoring other forces at work)
halo effect
components of the high cost of enterprise systems
shareholder value model
Ring and Van de Ven's stages of a strategic alliance
24. Class of IT applications used to enable information flow within and between business processes
Long- term relationships with software vendors
information
what ERPs help companies do
enterprise systems
25. Manage fragmentation of information across an organization
TQM
what ERPs help companies do
when business strategy changes
characteristics of a business process
26. Mainframe - client/server - SOA - P2P - WOA
complementor
what ERPs help companies do
Endpoint
configurations for IT architecture
27. Integration - packages - best practices - some assembly required - evolving
processes vs. functions
unlimited resources model
Task
characteristics of enterprise systems
28. Enterprise systems reflect industry best practices for generic business processes
most widely used enterprise system
best practices (characteristic of ES)
risks associated with using information systems to gain strategic advantage
middleware...
29. Technical skills - IT management skills - relationship skills
three major categories of IT capabilities
layers of enterprise architecture
what enterprise systems replaced
Task
30. Incremental way of transforming business processes
IS strategy
TQM
total quality management (TQM)
Ring and Van de Ven's stages of a strategic alliance
31. Can have coopetition w/o strategic alliance - can have strategic alliance w/o coopetition
P2P
relationship between coopetition and strategic alliance
infrastructure
Long- term relationships with software vendors
32. Service- oriented architecture
SOA
strategy
TOGAF
when business process management systems are most useful
33. Peer- to- peer
P2P
six sigma
D'aveni's model
value chain framework
34. Relates business strategy with IS and organizational strategy; business strategy at the top - organizational and information strategy at the base
shareholder value model
ES
IS strategy triangle
business process management (BPM) systems
35. Strategy to goals to business requirements to architecture requirements to architecture to functional specifications to infrastructure specifications (hardware - software - data...)
more specific sub- steps in process from strategy to architecture to infrastructure
SCM
IT capability
client
36. Activities designed to learn more about customers' needs and behaviors to develop stronger relationships with them and enhance their value chains
customer relationship management (CRM)
enterprise resource planning
enterprise systems are useful for this sort of organizational structure
client
37. Enterprise systems usually require...
business strategy
architecture
factors influencing value sustainability
Long- term relationships with software vendors
38. Fewer steps - fewer branches - fewer loops - and fewer decisions
more efficient processes have
Task
service- oriented architecture
ERP
39. Coordinated set of actions to fulfill objectives - purposes - and goals
IS strategy
six sigma
strategy
total quality management (TQM)
40. Threat of new entrants - bargaining power of buyers - threat of substitute products or services - bargaining power of suppliers - rivalry among existing competitors
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41. Systems that handle automated processes within and across organizations
WOA
Service - process
business process management (BPM) systems
information resources can either be..
42. Translates strategy into infrastructure - creating plans for the implementation
customer relationship management (CRM)
Endpoint
IT asset vs. capability
architecture
43. Plan of where a business seeks to go and how it plans to get there
service- oriented architecture
resource- based view
All departments throughout a company
business strategy
44. Tries to minimize risks and maximize benefits of change in an organization
enterprise resource planning
P2P
three major categories of IT capabilities
organizational change management
45. Highlights how IS add value to the primary and support activities of a firm's internal operations - customers - and supply chain
customer relationship management (CRM)
ERP
value chain
SOA
46. Framework for understanding the design of an organization; links together business processes - values & beliefs - management control systems - and tasks & structures
halo effect
resource- based view vs. Porter's 5 Forces
more specific sub- steps in process from strategy to architecture to infrastructure
business diamond
47. Awaking a sleeping giant - bad timing - poor implementation - failing to deliver what customers want - breaking the law
Information Systems (IS)
network effects
risks associated with using information systems to gain strategic advantage
All departments throughout a company
48. Enterprise systems
ES
what enterprise systems replaced
co-oopetition
value chain
49. Strategy where organization aims to be the lowest- cost producer in the marketplace
What enterprise systems need to be integrated with
customer relationship management (CRM)
co-oopetition
cost leadership
50. On a process flow diagram - a diamond represents a...
Decision
enterprise resource planning
disadvantages of enterprise system
competitive advantage