Test your basic knowledge |

Information Systems

Subjects : engineering, it-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Customer relationship management






2. Includes organization's design and the choices it makes to define - set up - coordinate - and control its work processes






3. Technical skills - IT management skills - relationship skills






4. On a process flow diagram - a diamond represents a...






5. Firms achieve competitive advantage through cost leadership - differentiation - or focus

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6. Tries to minimize risks and maximize benefits of change in an organization






7. Inputs/outputs and tasks






8. The value of a network node to a person or organization in a network increases when others join the network






9. Strategy to goals to business requirements to architecture requirements to architecture to functional specifications to infrastructure specifications (hardware - software - data...)






10. Says competition stems from lowering the cost to perform activities and adding value so buyers will pay more






11. Comprehensive software packages that incorporate all modules needed to run the operations of a business






12. Strategy --> architecture --> infrastructure






13. Framework for understanding the design of an organization; links together business processes - values & beliefs - management control systems - and tasks & structures






14. Resource- based focuses on internal factors in an organization - focused on external factors in the industry

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15. Software program that requests and receives data and instructions from another






16. Organizations restructure common business processes to consolidate services like IT - human resources - finance






17. The open group architectural framework; designed to translate strategy into architecture and then into a detailed infrastructure using standardized Architecture Development Methodology






18. Systems that handle automated processes within and across organizations






19. Class of IT applications used to enable information flow within and between business processes






20. Clear and compelling statement of organization's purpose and what makes it unique






21. Businesses have to conform to the system - sometimes have to redesign processes to fit system






22. Utilizes a large base of resources that allows organization to outlast competitors by practicing a differentiation strategy






23. Negotiation - commitment - execution - assessment

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24. Supply chain management






25. Processes make services possible; processes have inputs and outputs - while service is a cycle (ongoing)






26. On a process flow diagram - a circle represents a...






27. Total quality management






28. An end user will usually notice a reduction in the performance of a ______ before a _______






29. Enterprise systems usually require...






30. Includes business - organizational - and information strategy; business strategy is at the top of the triangle because it guides the others






31. Incremental way of transforming business processes






32. ERP II makes information available to...






33. Technology - people - and processes that an organization uses to manage information






34. Suggests that speed and aggressiveness of the moves and countermoves create an environment in which advantages are rapidly created and eroded






35. Fewer steps - fewer branches - fewer loops - and fewer decisions






36. Enterprise resource planning






37. Web- oriented architecture






38. Business process management






39. Can have coopetition w/o strategic alliance - can have strategic alliance w/o coopetition






40. Hardware - software - professional services - internal staff costs






41. On a process flow diagram - a square represents a...






42. Inputs/outputs - tasks - decisions - metrics - 'swim lanes'






43. Radical way of transforming business processes






44. Strategy where organization qualifies its product or service in a way that allows it to appear unique in the marketplace






45. Centralization (because they focus on integration)






46. Anything that can be used by a firm in its processes for creating - producing - and/or offering its products






47. R/3 (made by SAP)






48. Self- contained functional units






49. Everything that supports the flow and processing of information in an organization - including hardware - software - data and network components






50. Assets or capabilities







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