Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






3. Identify the 'add-on' skills in interpersonal communication & to include...






4. Explain that nonverbal communication can...


5. Identify the levels of responding & to include...






6. Identify one consideration for giving inmate a reason for your response & to include...






7. Identify techniques to use in taking action & to include...






8. Identify steps involved in making requests & to include...






9. Explain that questions are used in addition to the basic skills and responding techniques to...






10. Define reflecting on answers and recycle' as...


11. Define 'posturing' as...






12. Explain 'sizing up a situation as...






13. Identify various questions to be asked in reflecting & to include...






14. Define 'responding to content' as...






15. List the application skills used in controlling behavior as...






16. Identify techniques to use in taking action & to include...






17. Identify two primary components of observing & to include...






18. Identify one primary components of observing & to include...






19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






20. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






21. Identify the components of the 5WH method as asking...






22. Explain that questions are used in addition to the basic skills and responding techniques to...






23. Define ' direct request format' as...






24. Identify the steps in handling request & to include...






25. Explain clues that can be used to develop inferences & to include...






26. Identify that inferences are more likely to be...






27. Define 'softening a request' as...






28. Identify ways in which an employee might verbally respond to content & to include...


29. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






30. Identify that inferences are more likely to be...






31. Identify the steps involved in 'sizing up a situation &' to include...






32. Define 'responding to feeling' as...






33. Identify the major categories of energy levels and describe their respective characteristics as...






34. Define 'taking action' as...






35. Define 'controlling behavior' as...






36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






37. Identify aspects considered during the initial stage of observing & to include...






38. Identify the elements of reinforcing behavior as...






39. Identify the techniques used in asking questions & to include...






40. Identify the categories of relationships and feelings as...






41. Define ' direct request format' as...






42. Identify steps involved in making requests & to include...






43. Identify three characteristics of voice Which may be used to determine intensity & to include...






44. Identify three major elements of positioning & to include...






45. Identify the steps involved in 'sizing up a situation &' to include...






46. Identify steps of responding to content & to include...






47. Define 'interpersonal communication' as...






48. Identify various questions to be asked in reflecting & to include...






49. Define 'reinforcing behavior' as...






50. Explain 'sizing up a situation as...