Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'controlling behavior' as...






2. Identify the techniques used in asking questions & to include...






3. List the application skills used in controlling behavior as...






4. Identify the levels of responding & to include...






5. Identify steps in responding to feeling and meaning & to include...






6. Identify the major categories of energy levels and describe their respective characteristics as...






7. Define 'interpersonal communication' as...






8. List various basic feeling words & to include...






9. Define 'responding to feeling' as...






10. Identify techniques to use in taking action & to include...






11. Identify several things an officer might look for when first coming on shift & to include...






12. Explain that questions are used in addition to the basic skills and responding techniques to...






13. Define 'reinforcing behavior' as...






14. Define 'interpersonal communication' as...






15. Identify the major categories of energy levels and describe their respective characteristics as...






16. Identify the components of the 5WH method as asking...






17. Explain clues that can be used to develop inferences & to include...






18. Define 'softening a request' as...






19. Explain that questions are used in addition to the basic skills and responding techniques to...






20. Identify the steps involved in 'sizing up a situation &' to include...






21. Identify ways in which an employee might verbally respond to content & to include...


22. Explain 'sizing up a situation as...






23. Identify that inferences are more likely to be...






24. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






25. Identify two primary components of observing & to include...






26. Identify three major elements of positioning & to include...






27. Identify various questions to be asked in reflecting & to include...






28. Identify steps involved in making requests & to include...






29. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






30. Identify the 'add-on' skills in interpersonal communication & to include...






31. Identify the purpose of communication & to include...






32. Identify two considerations for giving inmate a reason for your response & to include...






33. Identify steps in listening & to include...






34. List the application skills used in controlling behavior as...






35. Define 'responding to content' as...






36. Define 'mild request format: as...


37. List various basic feeling words & to include...






38. Define ' direct request format' as...






39. Define 'responding to feeling and meaning' as...


40. Identify aspects considered during the initial stage of observing & to include...






41. Explain 'sizing up a situation as...






42. Define 'taking action' as...






43. Identify the elements of reinforcing behavior as...






44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






45. Define 'posturing' as...






46. Define ' direct request format' as...






47. Identify steps in responding to feeling and meaning & to include...






48. Identify one major element of positioning & to include...






49. Identify various questions to be asked in reflecting & to include...






50. Identify several things an officer might look for when first coming on shift & to include...