Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'responding to content' as...






2. List the application skills used in controlling behavior as...






3. Identify the techniques used in asking questions & to include...






4. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






5. Identify steps in responding to feeling & to include...






6. Identify the 'add-on' skills in interpersonal communication & to include...






7. Identify several things an officer might look for when first coming on shift & to include...






8. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






9. Explain that questions are used in addition to the basic skills and responding techniques to...






10. Define 'controlling behavior' as...






11. Identify steps in listening & to include...






12. Identify two primary components of observing & to include...






13. Identify the elements of reinforcing behavior as...






14. Two skills an officer needs for effective interpersonal communications...






15. Identify one major element of positioning & to include...






16. Identify the purpose of communication & to include...






17. Identify one primary components of observing & to include...






18. Identify the elements of reinforcing behavior as...






19. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






20. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






21. Explain that the statement 'human actions determine human reactions' means...






22. Define 'responding to feeling' as...






23. Identify two considerations for giving inmate a reason for your response & to include...






24. Identify the categories of relationships and feelings as...






25. Define 'interpersonal communication' as...






26. Define 'reinforcing behavior' as...






27. Identify the purpose of communication & to include...






28. Identify one consideration for giving inmate a reason for your response & to include...






29. Identify components of good posturing & to include...






30. Define 'responding to content' as...






31. Identify steps of responding to content & to include...






32. Identify the major categories of energy levels and describe their respective characteristics as...






33. Define 'mild request format: as...


34. Identify the steps in handling request & to include...






35. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






36. Identify components of good posturing & to include...






37. Identify techniques to use in taking action & to include...






38. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






39. Define ' direct request format' as...






40. Identify ways in which an employee might verbally respond to content & to include...


41. Identify various necessary elements in checking things out & to include...






42. Identify steps in responding to feeling & to include...






43. Identify one primary components of observing & to include...






44. Identify the techniques used in asking questions & to include...






45. Define 'interpersonal communication' as...






46. Identify three characteristics of voice Which may be used to determine intensity & to include...






47. Define 'taking action' as...






48. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






49. Identify the steps in handling request & to include...






50. Identify aspects considered during the initial stage of observing & to include...