Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify steps involved in making requests & to include...






2. List the application skills used in controlling behavior as...






3. Identify the levels of responding & to include...






4. Explain that the statement 'human actions determine human reactions' means...






5. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






6. Identify one primary components of observing & to include...






7. Identify the steps involved in 'sizing up a situation &' to include...






8. Identify the 'add-on' skills in interpersonal communication & to include...






9. Define 'softening a request' as...






10. Define 'mild request format: as...


11. Identify two considerations for giving inmate a reason for your response & to include...






12. Identify the components of the 5WH method as asking...






13. Define 'controlling behavior' as...






14. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






15. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






16. Two skills an officer needs for effective interpersonal communications...






17. Explain that questions are used in addition to the basic skills and responding techniques to...






18. List the application skills used in controlling behavior as...






19. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






20. Define 'responding to feeling and meaning' as...


21. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






22. Define 'responding to content' as...






23. Identify several things an officer might look for when first coming on shift & to include...






24. Identify the techniques used in asking questions & to include...






25. Identify one consideration for giving inmate a reason for your response & to include...






26. Identify that inferences are more likely to be...






27. Define ' direct request format' as...






28. Identify steps in listening & to include...






29. Define ' direct request format' as...






30. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






31. Identify steps in responding to feeling & to include...






32. Identify two considerations for giving inmate a reason for your response & to include...






33. Identify the 'add-on' skills in interpersonal communication & to include...






34. Identify various questions to be asked in reflecting & to include...






35. Define 'interpersonal communication' as...






36. Identify aspects considered during the initial stage of observing & to include...






37. Identify two primary components of observing & to include...






38. Explain that nonverbal communication can...


39. Identify the steps in handling request & to include...






40. Identify techniques to use in taking action & to include...






41. Explain 'sizing up a situation as...






42. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






43. Identify the steps involved in 'sizing up a situation &' to include...






44. Identify steps involved in making requests & to include...






45. Identify the purpose of communication & to include...






46. Define 'responding to feeling' as...






47. Identify several things an officer might look for when first coming on shift & to include...






48. Identify steps in responding to feeling and meaning & to include...






49. List various basic feeling words & to include...






50. List various basic feeling words & to include...