Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the elements of reinforcing behavior as...






2. Define 'posturing' as...






3. Explain that questions are used in addition to the basic skills and responding techniques to...






4. Identify the steps involved in 'sizing up a situation &' to include...






5. Define 'responding to feeling' as...






6. Identify components of good posturing & to include...






7. List various basic feeling words & to include...






8. Define 'softening a request' as...






9. Define 'responding to feeling' as...






10. Define 'posturing' as...






11. Explain 'sizing up a situation as...






12. Define ' direct request format' as...






13. Define 'reinforcing behavior' as...






14. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






15. Define 'mild request format: as...

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16. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






17. Define ' direct request format' as...






18. Identify the purpose of communication & to include...






19. Explain that nonverbal communication can...

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20. Identify the major categories of energy levels and describe their respective characteristics as...






21. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






22. Identify steps in responding to feeling & to include...






23. Identify the techniques used in asking questions & to include...






24. Define 'interpersonal communication' as...






25. Identify the steps involved in 'sizing up a situation &' to include...






26. Two skills an officer needs for effective interpersonal communications...






27. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






28. Identify the categories of relationships and feelings as...






29. Identify the purpose of communication & to include...






30. Identify the elements of reinforcing behavior as...






31. Define 'reinforcing behavior' as...






32. Identify steps in listening & to include...






33. Identify various necessary elements in checking things out & to include...






34. Two skills an officer needs for effective interpersonal communications...






35. Identify ways in which an employee might verbally respond to content & to include...

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36. Identify that inferences are more likely to be...






37. Identify the 'add-on' skills in interpersonal communication & to include...






38. Identify one consideration for giving inmate a reason for your response & to include...






39. Identify steps involved in making requests & to include...






40. Identify steps in responding to feeling and meaning & to include...






41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






42. Define 'interpersonal communication' as...






43. Define 'controlling behavior' as...






44. Identify three characteristics of voice Which may be used to determine intensity & to include...






45. Identify ways in which an employee might verbally respond to content & to include...

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46. Define reflecting on answers and recycle' as...

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47. Explain clues that can be used to develop inferences & to include...






48. List the application skills used in controlling behavior as...






49. Define 'responding to content' as...






50. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...