Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'reinforcing behavior' as...






2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






3. Identify steps in responding to feeling and meaning & to include...






4. Explain that nonverbal communication can...


5. Identify steps in responding to feeling & to include...






6. Define 'reinforcing behavior' as...






7. Identify one consideration for giving inmate a reason for your response & to include...






8. Two skills an officer needs for effective interpersonal communications...






9. Define 'controlling behavior' as...






10. Define 'mild request format: as...


11. Identify one major element of positioning & to include...






12. Identify steps in listening & to include...






13. Identify the purpose of communication & to include...






14. Identify two considerations for giving inmate a reason for your response & to include...






15. Define 'taking action' as...






16. Explain that questions are used in addition to the basic skills and responding techniques to...






17. Identify three major elements of positioning & to include...






18. Identify the elements of reinforcing behavior as...






19. Identify two primary components of observing & to include...






20. List various basic feeling words & to include...






21. Define 'responding to feeling and meaning' as...


22. Identify the categories of relationships and feelings as...






23. Identify three characteristics of voice Which may be used to determine intensity & to include...






24. Identify three characteristics of voice Which may be used to determine intensity & to include...






25. Define 'responding to feeling' as...






26. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






27. Identify two primary components of observing & to include...






28. Identify the three basic environments of every individual & to include...






29. Define 'responding to feeling and meaning' as...


30. Identify the categories of relationships and feelings as...






31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






32. Identify that inferences are more likely to be...






33. Identify the components of the 5WH method as asking...






34. Explain clues that can be used to develop inferences & to include...






35. Explain 'sizing up a situation as...






36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






37. Identify steps in responding to feeling and meaning & to include...






38. Identify ways in which an employee might verbally respond to content & to include...


39. Identify one primary components of observing & to include...






40. Identify two considerations for giving inmate a reason for your response & to include...






41. List the application skills used in controlling behavior as...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






43. Identify the techniques used in asking questions & to include...






44. Explain 'sizing up a situation as...






45. Identify the major categories of energy levels and describe their respective characteristics as...






46. Identify the steps in handling request & to include...






47. Two skills an officer needs for effective interpersonal communications...






48. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






49. Identify three major elements of positioning & to include...






50. Identify steps of responding to content & to include...