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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify one major element of positioning & to include...
Transmission and receipt of a message to effect some kind of action
A) check things out & b) take appropriate action
Keeping a safe distance
A) reflect on feeling and intensity & b) respond to feeling

2. Define 'responding to feeling and meaning' as...

3. Explain 'sizing up a situation as...
Gathering information quickly and accurately regarding What is occurring in the surroundings
Taken very seriously
Identifying the behavior/action desired
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

4. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Active involvement in most activities
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) inform & b) persuade & c) entertain & d) indicate action
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

5. Identify that inferences are more likely to be...
Selecting the best way to make requests
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) handling requests & b) making requests & c) reinforcing behavior
A) ability to size up the situation & b) ability to communicate well with inmates

6. Identify three major elements of positioning & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) behavior & b) appearance & c) environment
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

7. Identify three characteristics of voice Which may be used to determine intensity & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) volume & b) emotion & c) pitch
A) positive & b) negative & c) neutral
A) feeling cues & b) relationships & c) energy levels & d) values

8. Identify steps of responding to content & to include...
A) position & b) observe & c) posture & d) listen
A) reflect on What was seen and heard & b) use a responding format
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

9. Identify two considerations for giving inmate a reason for your response & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) content & b) feeling & c) feeling and meaning
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

10. Identify aspects considered during the initial stage of observing & to include...
A) position & b) observe & c) posture & d) listen
A) behavior & b) appearance & c) environment
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

11. List the application skills used in controlling behavior as...
A) handling requests & b) making requests & c) reinforcing behavior
A) reflect on feeling and intensity & b) respond to feeling
A) happy & b) angry & c) confused & d) sad & e) scared
A) use the 5WH method & b) reflect on answers and recycle

12. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Taken very seriously
A) reflect on feeling and intensity & b) respond to feeling
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) inform & b) persuade & c) entertain & d) indicate action

13. Explain clues that can be used to develop inferences & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) inform & b) persuade & c) entertain & d) indicate action

14. Define 'interpersonal communication' as...
A) feeling cues & b) relationships & c) energy levels & d) values
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Transmission and receipt of a message to effect some kind of action
A) behavior & b) appearance & c) environment

15. Identify the 'add-on' skills in interpersonal communication & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) responding & b) asking questions
The ability to capture in words the specific feelings being presented by inmate
Look carefully

16. Define 'responding to feeling' as...
A) ability to size up the situation & b) ability to communicate well with inmates
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The ability to capture in words the specific feelings being presented by inmate
Selecting the best way to make requests

17. Identify two primary components of observing & to include...
A) reflect on What was seen and heard & b) use a responding format
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Refer the inmate to a counselor or other specialist at the facility
Gathering information quickly and accurately regarding What is occurring in the surroundings

18. Identify one major element of positioning & to include...
Look carefully
A) ability to size up the situation & b) ability to communicate well with inmates
Keeping a safe distance
A) volume & b) emotion & c) pitch

19. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
Holding your body in such a way to show strength & confidence & interest and control
A) responding & b) asking questions
Reflect a person's prejudice and attitude
Refer the inmate to a counselor or other specialist at the facility

20. Define 'mild request format: as...

21. Define 'reinforcing behavior' as...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Open up communications with inmate rather than shutting it off
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

22. Identify steps in responding to feeling and meaning & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Taken very seriously
A) reflect on feeling and reason & b) respond to feeling and meaning

23. Identify various necessary elements in checking things out & to include...
A) who & b) what & c) why & d) where & e) when & f) how
Reflect a person's prejudice and attitude
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) reflect on What was seen and heard & b) use a responding format

24. Identify various questions to be asked in reflecting & to include...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Selecting the best way to make requests
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

25. Define 'responding to feeling' as...
The ability to capture in words the specific feelings being presented by inmate
A) reflect on feeling and intensity & b) respond to feeling
A polite request & using 'please' or 'would appreciate'
Keeping a safe distance

26. Identify the elements of reinforcing behavior as...
A) responding & b) asking questions
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) use the 5WH method & b) reflect on answers and recycle
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

27. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
Selecting the best way to make requests
A) check things out & b) take appropriate action
Reflect a person's prejudice and attitude
Refer the inmate to a counselor or other specialist at the facility

28. Explain that the statement 'human actions determine human reactions' means...
Identifying the behavior/action desired
A polite request & using 'please' or 'would appreciate'
Taken very seriously
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

29. Identify the steps involved in 'sizing up a situation &' to include...
A) position & b) observe & c) posture & d) listen
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) reflect on feeling and intensity & b) respond to feeling
Keeping a safe distance

30. Explain that questions are used in addition to the basic skills and responding techniques to...
Selecting the best way to make requests
A) inform & b) persuade & c) entertain & d) indicate action
Open up communications with inmate rather than shutting it off
Identifying the behavior/action desired

31. Identify various questions to be asked in reflecting & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) low & b) moderate & c) high
A) handling requests & b) making requests & c) reinforcing behavior
A) reflect on feeling and reason & b) respond to feeling and meaning

32. Define 'responding to feeling and meaning' as...

33. Identify the steps involved in 'sizing up a situation &' to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Look carefully
Identifying the behavior/action desired
A) position & b) observe & c) posture & d) listen

34. Define ' direct request format' as...
Identifying the behavior/action desired
A) use the 5WH method & b) reflect on answers and recycle
Selecting the best way to make requests
A) where he/she lives & b) where he/she works & c) where he/she learns

35. Identify two considerations for giving inmate a reason for your response & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Gathering information quickly and accurately regarding What is occurring in the surroundings
Transmission and receipt of a message to effect some kind of action

36. Identify the steps in handling request & to include...
Selecting the best way to make requests
Transmission and receipt of a message to effect some kind of action
Taken very seriously
A) check things out & b) give a response and reason

37. Identify one primary components of observing & to include...
Look carefully
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) happy & b) angry & c) confused & d) sad & e) scared

38. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
Reflect a person's prejudice and attitude
A) content & b) feeling & c) feeling and meaning
A) reflect on feeling and intensity & b) respond to feeling

39. Identify the components of the 5WH method as asking...
A) inform & b) persuade & c) entertain & d) indicate action
A) handling requests & b) making requests & c) reinforcing behavior
A) who & b) what & c) why & d) where & e) when & f) how
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

40. Two skills an officer needs for effective interpersonal communications...
A) ability to size up the situation & b) ability to communicate well with inmates
A) positive & b) negative & c) neutral
Taken very seriously
Ability to control inmate behavior

41. Identify the three basic environments of every individual & to include...
A) behavior & b) appearance & c) environment
A) where he/she lives & b) where he/she works & c) where he/she learns
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) check things out & b) give a response and reason

42. Define 'mild request format: as...

43. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Ability to control inmate behavior

44. Identify steps in listening & to include...
A) low & b) moderate & c) high
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) ability to size up the situation & b) ability to communicate well with inmates

45. Two skills an officer needs for effective interpersonal communications...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) ability to size up the situation & b) ability to communicate well with inmates
A) happy & b) angry & c) confused & d) sad & e) scared
Open up communications with inmate rather than shutting it off

46. Identify the levels of responding & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) content & b) feeling & c) feeling and meaning
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

47. Identify the major categories of energy levels and describe their respective characteristics as...
A) low & b) moderate & c) high
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Identifying the behavior/action desired
Refer the inmate to a counselor or other specialist at the facility

48. Identify the 'add-on' skills in interpersonal communication & to include...
A) responding & b) asking questions
Transmission and receipt of a message to effect some kind of action
Gathering information quickly and accurately regarding What is occurring in the surroundings
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

49. Identify several things an officer might look for when first coming on shift & to include...
A) check things out & b) give a response and reason
Holding your body in such a way to show strength & confidence & interest and control
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

50. Explain clues that can be used to develop inferences & to include...
A) position & b) observe & c) posture & d) listen
Reflect a person's prejudice and attitude
A) feeling cues & b) relationships & c) energy levels & d) values
A) check things out & b) take appropriate action