Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the elements of reinforcing behavior as...






2. Define 'interpersonal communication' as...






3. Identify components of good posturing & to include...






4. Identify the techniques used in asking questions & to include...






5. Define 'softening a request' as...






6. Explain 'sizing up a situation as...






7. Identify one primary components of observing & to include...






8. Explain that nonverbal communication can...


9. Identify one consideration for giving inmate a reason for your response & to include...






10. Identify the major categories of energy levels and describe their respective characteristics as...






11. Identify two primary components of observing & to include...






12. Define 'responding to feeling and meaning' as...


13. Identify the 'add-on' skills in interpersonal communication & to include...






14. Identify two primary components of observing & to include...






15. Identify aspects considered during the initial stage of observing & to include...






16. Identify the categories of relationships and feelings as...






17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






18. Define 'reinforcing behavior' as...






19. Define 'responding to content' as...






20. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






21. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






22. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






23. Define reflecting on answers and recycle' as...


24. Identify that inferences are more likely to be...






25. Identify the three basic environments of every individual & to include...






26. List various basic feeling words & to include...






27. Define 'controlling behavior' as...






28. Identify the steps in handling request & to include...






29. Define 'softening a request' as...






30. Explain that nonverbal communication can...


31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






32. Identify the components of the 5WH method as asking...






33. Identify the major categories of energy levels and describe their respective characteristics as...






34. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






35. Explain clues that can be used to develop inferences & to include...






36. Identify steps in responding to feeling & to include...






37. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






38. Identify ways in which an employee might verbally respond to content & to include...


39. Identify several things an officer might look for when first coming on shift & to include...






40. Define 'controlling behavior' as...






41. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






42. Identify various necessary elements in checking things out & to include...






43. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






44. Identify steps in responding to feeling and meaning & to include...






45. Identify three characteristics of voice Which may be used to determine intensity & to include...






46. Define 'posturing' as...






47. Identify steps in listening & to include...






48. Identify steps involved in making requests & to include...






49. Identify two considerations for giving inmate a reason for your response & to include...






50. Define ' direct request format' as...