Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






2. Define 'softening a request' as...






3. Identify one consideration for giving inmate a reason for your response & to include...






4. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






5. Define 'responding to feeling and meaning' as...


6. Identify the three basic environments of every individual & to include...






7. Identify the three basic environments of every individual & to include...






8. Identify three major elements of positioning & to include...






9. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






10. Identify various questions to be asked in reflecting & to include...






11. List the application skills used in controlling behavior as...






12. Identify three characteristics of voice Which may be used to determine intensity & to include...






13. Define 'responding to content' as...






14. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






15. Define 'interpersonal communication' as...






16. Define 'softening a request' as...






17. Explain clues that can be used to develop inferences & to include...






18. Define 'reinforcing behavior' as...






19. Identify the major categories of energy levels and describe their respective characteristics as...






20. Define ' direct request format' as...






21. Identify two primary components of observing & to include...






22. Two skills an officer needs for effective interpersonal communications...






23. Explain that nonverbal communication can...


24. Define 'controlling behavior' as...






25. Identify the purpose of communication & to include...






26. Identify techniques to use in taking action & to include...






27. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






28. Identify the techniques used in asking questions & to include...






29. Define 'posturing' as...






30. Define 'responding to feeling' as...






31. Identify the categories of relationships and feelings as...






32. Define 'reinforcing behavior' as...






33. Identify three major elements of positioning & to include...






34. Define 'interpersonal communication' as...






35. Define 'mild request format: as...


36. Define 'responding to content' as...






37. Identify various necessary elements in checking things out & to include...






38. Identify the 'add-on' skills in interpersonal communication & to include...






39. Identify the steps involved in 'sizing up a situation &' to include...






40. Identify the techniques used in asking questions & to include...






41. Explain that questions are used in addition to the basic skills and responding techniques to...






42. Identify two primary components of observing & to include...






43. Define 'controlling behavior' as...






44. Identify the steps in handling request & to include...






45. Identify steps of responding to content & to include...






46. Identify one primary components of observing & to include...






47. Identify steps in responding to feeling and meaning & to include...






48. Explain clues that can be used to develop inferences & to include...






49. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






50. Identify techniques to use in taking action & to include...