Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain clues that can be used to develop inferences & to include...






2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






3. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






4. Identify three characteristics of voice Which may be used to determine intensity & to include...






5. Identify three characteristics of voice Which may be used to determine intensity & to include...






6. Identify two considerations for giving inmate a reason for your response & to include...






7. Define 'reinforcing behavior' as...






8. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






9. Identify steps in responding to feeling & to include...






10. Identify the categories of relationships and feelings as...






11. Identify the 'add-on' skills in interpersonal communication & to include...






12. Identify components of good posturing & to include...






13. Identify the three basic environments of every individual & to include...






14. Identify techniques to use in taking action & to include...






15. Identify steps involved in making requests & to include...






16. Identify steps in responding to feeling and meaning & to include...






17. Identify steps in listening & to include...






18. Define 'mild request format: as...


19. Identify the steps involved in 'sizing up a situation &' to include...






20. Identify various questions to be asked in reflecting & to include...






21. Define 'reinforcing behavior' as...






22. Identify ways in which an employee might verbally respond to content & to include...


23. Identify the categories of relationships and feelings as...






24. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






25. Identify that inferences are more likely to be...






26. Two skills an officer needs for effective interpersonal communications...






27. Identify the purpose of communication & to include...






28. Identify the elements of reinforcing behavior as...






29. Identify the components of the 5WH method as asking...






30. Explain that the statement 'human actions determine human reactions' means...






31. Identify one consideration for giving inmate a reason for your response & to include...






32. Identify the steps involved in 'sizing up a situation &' to include...






33. Define 'posturing' as...






34. Identify the components of the 5WH method as asking...






35. Identify the major categories of energy levels and describe their respective characteristics as...






36. Identify various necessary elements in checking things out & to include...






37. Define 'responding to content' as...






38. Identify three major elements of positioning & to include...






39. Identify the levels of responding & to include...






40. Identify several things an officer might look for when first coming on shift & to include...






41. Define 'responding to feeling and meaning' as...


42. Define 'softening a request' as...






43. Define 'responding to feeling and meaning' as...


44. Identify the steps in handling request & to include...






45. Define reflecting on answers and recycle' as...


46. Define 'controlling behavior' as...






47. Identify aspects considered during the initial stage of observing & to include...






48. Identify steps in listening & to include...






49. Define 'interpersonal communication' as...






50. Identify the major categories of energy levels and describe their respective characteristics as...