Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify steps involved in making requests & to include...






2. Identify steps of responding to content & to include...






3. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






4. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






5. Identify steps in responding to feeling and meaning & to include...






6. Define 'posturing' as...






7. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






8. Identify three major elements of positioning & to include...






9. Identify the steps in handling request & to include...






10. Identify one major element of positioning & to include...






11. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






12. Explain that the statement 'human actions determine human reactions' means...






13. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






14. Identify one primary components of observing & to include...






15. Identify steps in listening & to include...






16. Explain clues that can be used to develop inferences & to include...






17. Define 'responding to feeling and meaning' as...


18. Identify two considerations for giving inmate a reason for your response & to include...






19. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






20. Define 'softening a request' as...






21. Define 'responding to feeling' as...






22. Define 'controlling behavior' as...






23. Identify the categories of relationships and feelings as...






24. Explain that nonverbal communication can...


25. Identify several things an officer might look for when first coming on shift & to include...






26. List various basic feeling words & to include...






27. Explain that nonverbal communication can...


28. List the application skills used in controlling behavior as...






29. List the application skills used in controlling behavior as...






30. Identify two considerations for giving inmate a reason for your response & to include...






31. Two skills an officer needs for effective interpersonal communications...






32. Two skills an officer needs for effective interpersonal communications...






33. Identify the steps involved in 'sizing up a situation &' to include...






34. Explain that questions are used in addition to the basic skills and responding techniques to...






35. Explain clues that can be used to develop inferences & to include...






36. Identify the major categories of energy levels and describe their respective characteristics as...






37. Identify aspects considered during the initial stage of observing & to include...






38. Identify the levels of responding & to include...






39. Define ' direct request format' as...






40. Explain 'sizing up a situation as...






41. Identify the components of the 5WH method as asking...






42. Identify techniques to use in taking action & to include...






43. Identify ways in which an employee might verbally respond to content & to include...


44. Identify the elements of reinforcing behavior as...






45. Identify various necessary elements in checking things out & to include...






46. Identify two primary components of observing & to include...






47. Identify steps of responding to content & to include...






48. Identify one major element of positioning & to include...






49. Identify three characteristics of voice Which may be used to determine intensity & to include...






50. Identify steps in responding to feeling & to include...