Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List various basic feeling words & to include...






2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






3. Identify ways in which an employee might verbally respond to content & to include...


4. Identify three characteristics of voice Which may be used to determine intensity & to include...






5. Identify the categories of relationships and feelings as...






6. Define 'responding to feeling and meaning' as...


7. Identify various questions to be asked in reflecting & to include...






8. Explain 'sizing up a situation as...






9. Define 'taking action' as...






10. Identify the steps in handling request & to include...






11. Explain that nonverbal communication can...


12. Define 'responding to feeling' as...






13. Define ' direct request format' as...






14. Identify the three basic environments of every individual & to include...






15. Define 'interpersonal communication' as...






16. Identify components of good posturing & to include...






17. Identify the purpose of communication & to include...






18. Define 'controlling behavior' as...






19. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






20. Identify the major categories of energy levels and describe their respective characteristics as...






21. Identify the levels of responding & to include...






22. Identify one consideration for giving inmate a reason for your response & to include...






23. Identify two primary components of observing & to include...






24. Define 'posturing' as...






25. Identify the purpose of communication & to include...






26. Identify the steps in handling request & to include...






27. Define 'posturing' as...






28. Identify steps in listening & to include...






29. Identify steps in responding to feeling & to include...






30. Identify that inferences are more likely to be...






31. Define 'softening a request' as...






32. Identify two considerations for giving inmate a reason for your response & to include...






33. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






34. Define ' direct request format' as...






35. Identify three characteristics of voice Which may be used to determine intensity & to include...






36. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






37. Identify the techniques used in asking questions & to include...






38. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






39. Identify steps in responding to feeling and meaning & to include...






40. Explain that nonverbal communication can...


41. Identify the three basic environments of every individual & to include...






42. Identify that inferences are more likely to be...






43. Identify the levels of responding & to include...






44. Define 'mild request format: as...


45. Identify two primary components of observing & to include...






46. Identify the elements of reinforcing behavior as...






47. Identify steps in responding to feeling and meaning & to include...






48. Identify the major categories of energy levels and describe their respective characteristics as...






49. Define 'responding to content' as...






50. Identify the categories of relationships and feelings as...