Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify two primary components of observing & to include...






2. Identify aspects considered during the initial stage of observing & to include...






3. Identify one major element of positioning & to include...






4. Identify three major elements of positioning & to include...






5. Define 'responding to content' as...






6. Identify techniques to use in taking action & to include...






7. Explain that nonverbal communication can...


8. Define 'mild request format: as...


9. Identify the three basic environments of every individual & to include...






10. Identify various necessary elements in checking things out & to include...






11. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






12. Identify the steps involved in 'sizing up a situation &' to include...






13. Identify the three basic environments of every individual & to include...






14. Explain 'sizing up a situation as...






15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






16. Define 'responding to feeling and meaning' as...


17. Define reflecting on answers and recycle' as...


18. Identify the steps involved in 'sizing up a situation &' to include...






19. Explain that the statement 'human actions determine human reactions' means...






20. Identify the components of the 5WH method as asking...






21. Identify steps in responding to feeling & to include...






22. Identify steps in listening & to include...






23. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






24. Identify two considerations for giving inmate a reason for your response & to include...






25. Define 'softening a request' as...






26. Define ' direct request format' as...






27. Identify the major categories of energy levels and describe their respective characteristics as...






28. Identify steps involved in making requests & to include...






29. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






30. Identify the categories of relationships and feelings as...






31. Identify one major element of positioning & to include...






32. Identify several things an officer might look for when first coming on shift & to include...






33. Define 'mild request format: as...


34. Identify the steps in handling request & to include...






35. Identify the levels of responding & to include...






36. Define 'posturing' as...






37. Identify steps of responding to content & to include...






38. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






39. Identify the elements of reinforcing behavior as...






40. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






41. List various basic feeling words & to include...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






43. Define 'interpersonal communication' as...






44. Explain that questions are used in addition to the basic skills and responding techniques to...






45. Identify ways in which an employee might verbally respond to content & to include...


46. List various basic feeling words & to include...






47. Explain that questions are used in addition to the basic skills and responding techniques to...






48. Identify the purpose of communication & to include...






49. Define 'reinforcing behavior' as...






50. Explain that nonverbal communication can...