Test your basic knowledge |

Interpersonal Skills

Instructions:

Answer 50 questions in 20 minutes. 2 minutes extra for reading the instructions.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify the steps in handling request & to include...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) happy & b) angry & c) confused & d) sad & e) scared
A) check things out & b) give a response and reason
A) happy & b) angry & c) confused & d) sad & e) scared

2. Define 'taking action' as...
Open up communications with inmate rather than shutting it off
A) behavior & b) appearance & c) environment
A) check things out & b) take appropriate action
Selecting the best way to make requests

3. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Ability to control inmate behavior
Open up communications with inmate rather than shutting it off
A) positive & b) negative & c) neutral
A) behavior & b) appearance & c) environment

4. Define 'taking action' as...
A) reflect on feeling and intensity & b) respond to feeling
A) reflect on What was seen and heard & b) use a responding format
Reflect a person's prejudice and attitude
Selecting the best way to make requests

5. Define 'softening a request' as...
A) reflect on feeling and reason & b) respond to feeling and meaning
Ability to control inmate behavior
A polite request & using 'please' or 'would appreciate'
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

6. Define 'responding to feeling and meaning' as...

7. Explain that questions are used in addition to the basic skills and responding techniques to...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Open up communications with inmate rather than shutting it off
A) volume & b) emotion & c) pitch
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

8. Identify the elements of reinforcing behavior as...
A) check things out & b) take appropriate action
A) feeling cues & b) relationships & c) energy levels & d) values
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

9. List various basic feeling words & to include...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Reflect a person's prejudice and attitude
A) happy & b) angry & c) confused & d) sad & e) scared
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

10. Explain that the statement 'human actions determine human reactions' means...
A) position & b) observe & c) posture & d) listen
A) feeling cues & b) relationships & c) energy levels & d) values
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

11. Identify one primary components of observing & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Taken very seriously
Holding your body in such a way to show strength & confidence & interest and control
Look carefully

12. Identify the categories of relationships and feelings as...
A) positive & b) negative & c) neutral
Look carefully
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

13. Identify three characteristics of voice Which may be used to determine intensity & to include...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Ability to control inmate behavior
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) volume & b) emotion & c) pitch

14. Identify the levels of responding & to include...
Reflect a person's prejudice and attitude
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) content & b) feeling & c) feeling and meaning
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) use the 5WH method & b) reflect on answers and recycle
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A polite request & using 'please' or 'would appreciate'

16. Identify one major element of positioning & to include...
Keeping a safe distance
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Gathering information quickly and accurately regarding What is occurring in the surroundings
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

17. Define 'posturing' as...
Look carefully
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Reflect a person's prejudice and attitude
Holding your body in such a way to show strength & confidence & interest and control

18. Define ' direct request format' as...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) responding & b) asking questions
A) position & b) observe & c) posture & d) listen
Identifying the behavior/action desired

19. Identify aspects considered during the initial stage of observing & to include...
A) behavior & b) appearance & c) environment
The ability to capture in words the specific feelings being presented by inmate
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) reflect on What was seen and heard & b) use a responding format

20. Identify steps in responding to feeling and meaning & to include...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Selecting the best way to make requests
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) reflect on feeling and reason & b) respond to feeling and meaning

21. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
A) content & b) feeling & c) feeling and meaning
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) behavior & b) appearance & c) environment
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

22. Identify the elements of reinforcing behavior as...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) ability to size up the situation & b) ability to communicate well with inmates
A) check things out & b) give a response and reason

23. Identify steps involved in making requests & to include...
A) check things out & b) give a response and reason
A) check things out & b) take appropriate action
Gathering information quickly and accurately regarding What is occurring in the surroundings
Look carefully

24. Identify steps in listening & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Active involvement in most activities
The ability to capture in words the specific feelings being presented by inmate

25. Identify steps in responding to feeling and meaning & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) reflect on feeling and reason & b) respond to feeling and meaning
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

26. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Keeping a safe distance
Transmission and receipt of a message to effect some kind of action

27. Define 'reinforcing behavior' as...
A) reflect on feeling and intensity & b) respond to feeling
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Identifying the behavior/action desired

28. Identify steps of responding to content & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Reflect a person's prejudice and attitude
A) use the 5WH method & b) reflect on answers and recycle
A) reflect on What was seen and heard & b) use a responding format

29. Identify the purpose of communication & to include...
Taken very seriously
A) check things out & b) take appropriate action
A) inform & b) persuade & c) entertain & d) indicate action
A) responding & b) asking questions

30. Identify three major elements of positioning & to include...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) feeling cues & b) relationships & c) energy levels & d) values
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

31. Identify the major categories of energy levels and describe their respective characteristics as...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) reflect on feeling and reason & b) respond to feeling and meaning
A) low & b) moderate & c) high

32. Identify one consideration for giving inmate a reason for your response & to include...
A) position & b) observe & c) posture & d) listen
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) 'You're saying ________' & b) 'You look (or it looks) __________'

33. Explain that nonverbal communication can...

34. Identify ways in which an employee might verbally respond to content & to include...

35. Identify two considerations for giving inmate a reason for your response & to include...
The ability to capture in words the specific feelings being presented by inmate
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A polite request & using 'please' or 'would appreciate'
A) low & b) moderate & c) high

36. Identify the techniques used in asking questions & to include...
A) use the 5WH method & b) reflect on answers and recycle
A) who & b) what & c) why & d) where & e) when & f) how
A) check things out & b) give a response and reason
A) reflect on feeling and reason & b) respond to feeling and meaning

37. Identify various necessary elements in checking things out & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) ability to size up the situation & b) ability to communicate well with inmates
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) happy & b) angry & c) confused & d) sad & e) scared

38. Define 'responding to feeling and meaning' as...

39. Define 'responding to feeling' as...
A) low & b) moderate & c) high
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) ability to size up the situation & b) ability to communicate well with inmates
The ability to capture in words the specific feelings being presented by inmate

40. Define 'mild request format: as...

41. Define 'softening a request' as...
A) reflect on What was seen and heard & b) use a responding format
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A polite request & using 'please' or 'would appreciate'
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

42. Explain clues that can be used to develop inferences & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) check things out & b) take appropriate action
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

43. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
A) volume & b) emotion & c) pitch
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

44. Identify the steps involved in 'sizing up a situation &' to include...
A polite request & using 'please' or 'would appreciate'
Taken very seriously
A) position & b) observe & c) posture & d) listen
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

45. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
A) handling requests & b) making requests & c) reinforcing behavior
Ability to control inmate behavior
A) position & b) observe & c) posture & d) listen
A) ability to size up the situation & b) ability to communicate well with inmates

46. Identify steps in responding to feeling & to include...
A) responding & b) asking questions
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) reflect on feeling and intensity & b) respond to feeling

47. Identify the components of the 5WH method as asking...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) who & b) what & c) why & d) where & e) when & f) how
Holding your body in such a way to show strength & confidence & interest and control
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

48. Define reflecting on answers and recycle' as...

49. Identify steps involved in making requests & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Active involvement in most activities
A) check things out & b) take appropriate action
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

50. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
A) check things out & b) give a response and reason
Identifying the behavior/action desired
Taken very seriously
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort