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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify that inferences are more likely to be...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) behavior & b) appearance & c) environment
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) content & b) feeling & c) feeling and meaning

2. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
A) volume & b) emotion & c) pitch
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) low & b) moderate & c) high
Taken very seriously

3. Identify the categories of relationships and feelings as...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) positive & b) negative & c) neutral

4. Explain clues that can be used to develop inferences & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
A) handling requests & b) making requests & c) reinforcing behavior
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

5. Identify steps in responding to feeling & to include...
A) volume & b) emotion & c) pitch
A) reflect on feeling and intensity & b) respond to feeling
A) check things out & b) give a response and reason
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

6. Identify the 'add-on' skills in interpersonal communication & to include...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) responding & b) asking questions
A) where he/she lives & b) where he/she works & c) where he/she learns

7. Identify the three basic environments of every individual & to include...
A) who & b) what & c) why & d) where & e) when & f) how
Transmission and receipt of a message to effect some kind of action
A) where he/she lives & b) where he/she works & c) where he/she learns
A) responding & b) asking questions

8. Explain that the statement 'human actions determine human reactions' means...
A) check things out & b) take appropriate action
A) reflect on feeling and reason & b) respond to feeling and meaning
A polite request & using 'please' or 'would appreciate'
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

9. Identify ways in which an employee might verbally respond to content & to include...

10. Identify aspects considered during the initial stage of observing & to include...
A) who & b) what & c) why & d) where & e) when & f) how
Keeping a safe distance
A) who & b) what & c) why & d) where & e) when & f) how
A) behavior & b) appearance & c) environment

11. Identify the major categories of energy levels and describe their respective characteristics as...
A) low & b) moderate & c) high
A) reflect on feeling and reason & b) respond to feeling and meaning
A) who & b) what & c) why & d) where & e) when & f) how
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

12. Identify the techniques used in asking questions & to include...
A) handling requests & b) making requests & c) reinforcing behavior
A) use the 5WH method & b) reflect on answers and recycle
Keeping a safe distance
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

13. Define reflecting on answers and recycle' as...

14. Define ' direct request format' as...
Ability to control inmate behavior
Selecting the best way to make requests
A) who & b) what & c) why & d) where & e) when & f) how
Identifying the behavior/action desired

15. Define 'controlling behavior' as...
A) low & b) moderate & c) high
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) reflect on feeling and reason & b) respond to feeling and meaning
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

16. Define reflecting on answers and recycle' as...

17. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) behavior & b) appearance & c) environment
A) check things out & b) give a response and reason
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

18. Define 'responding to feeling and meaning' as...

19. Identify various necessary elements in checking things out & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) reflect on feeling and intensity & b) respond to feeling
A) ability to size up the situation & b) ability to communicate well with inmates
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

20. Explain clues that can be used to develop inferences & to include...
Taken very seriously
A) feeling cues & b) relationships & c) energy levels & d) values
A) use the 5WH method & b) reflect on answers and recycle
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

21. Identify the steps in handling request & to include...
A) volume & b) emotion & c) pitch
A) check things out & b) give a response and reason
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

22. Identify two considerations for giving inmate a reason for your response & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Open up communications with inmate rather than shutting it off
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

23. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
A) happy & b) angry & c) confused & d) sad & e) scared
A polite request & using 'please' or 'would appreciate'
Identifying the behavior/action desired

24. Identify the steps involved in 'sizing up a situation &' to include...
Identifying the behavior/action desired
Holding your body in such a way to show strength & confidence & interest and control
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) position & b) observe & c) posture & d) listen

25. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

26. Identify various questions to be asked in reflecting & to include...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) feeling cues & b) relationships & c) energy levels & d) values
Holding your body in such a way to show strength & confidence & interest and control
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

27. Identify one consideration for giving inmate a reason for your response & to include...
Ability to control inmate behavior
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Active involvement in most activities
A) handling requests & b) making requests & c) reinforcing behavior

28. Explain that the statement 'human actions determine human reactions' means...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Reflect a person's prejudice and attitude
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) volume & b) emotion & c) pitch

29. Identify components of good posturing & to include...
A) check things out & b) give a response and reason
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A polite request & using 'please' or 'would appreciate'
Holding your body in such a way to show strength & confidence & interest and control

30. Identify steps in responding to feeling and meaning & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reflect on feeling and reason & b) respond to feeling and meaning
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reflect on What was seen and heard & b) use a responding format

31. Define 'responding to content' as...
Gathering information quickly and accurately regarding What is occurring in the surroundings
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) where he/she lives & b) where he/she works & c) where he/she learns
A) ability to size up the situation & b) ability to communicate well with inmates

32. Identify the categories of relationships and feelings as...
A) use the 5WH method & b) reflect on answers and recycle
Holding your body in such a way to show strength & confidence & interest and control
A) positive & b) negative & c) neutral
Taken very seriously

33. Define 'responding to feeling' as...
The ability to capture in words the specific feelings being presented by inmate
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Refer the inmate to a counselor or other specialist at the facility
Transmission and receipt of a message to effect some kind of action

34. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Taken very seriously
Look carefully
Transmission and receipt of a message to effect some kind of action

35. Identify steps involved in making requests & to include...
A) happy & b) angry & c) confused & d) sad & e) scared
A) check things out & b) take appropriate action
Holding your body in such a way to show strength & confidence & interest and control
A) inform & b) persuade & c) entertain & d) indicate action

36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) feeling cues & b) relationships & c) energy levels & d) values
A) feeling cues & b) relationships & c) energy levels & d) values
Active involvement in most activities

37. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
A) handling requests & b) making requests & c) reinforcing behavior
Active involvement in most activities
A) use the 5WH method & b) reflect on answers and recycle
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

38. Identify one primary components of observing & to include...
Look carefully
A) feeling cues & b) relationships & c) energy levels & d) values
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A polite request & using 'please' or 'would appreciate'

39. Identify the levels of responding & to include...
A) content & b) feeling & c) feeling and meaning
Taken very seriously
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) ability to size up the situation & b) ability to communicate well with inmates

40. Define 'mild request format: as...

41. Identify the 'add-on' skills in interpersonal communication & to include...
A) happy & b) angry & c) confused & d) sad & e) scared
A) handling requests & b) making requests & c) reinforcing behavior
A) responding & b) asking questions
Taken very seriously

42. Identify components of good posturing & to include...
Transmission and receipt of a message to effect some kind of action
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Open up communications with inmate rather than shutting it off
A) volume & b) emotion & c) pitch

43. Two skills an officer needs for effective interpersonal communications...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) ability to size up the situation & b) ability to communicate well with inmates
A) feeling cues & b) relationships & c) energy levels & d) values
A) check things out & b) give a response and reason

44. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) volume & b) emotion & c) pitch
A) content & b) feeling & c) feeling and meaning
A) positive & b) negative & c) neutral

45. Define 'interpersonal communication' as...
Keeping a safe distance
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Transmission and receipt of a message to effect some kind of action
The ability to capture in words the specific feelings being presented by inmate

46. Define 'mild request format: as...

47. Identify three major elements of positioning & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Active involvement in most activities
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

48. Identify one consideration for giving inmate a reason for your response & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Open up communications with inmate rather than shutting it off
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

49. Identify the techniques used in asking questions & to include...
A) check things out & b) take appropriate action
A) use the 5WH method & b) reflect on answers and recycle
A) reflect on What was seen and heard & b) use a responding format
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

50. List the application skills used in controlling behavior as...
A) reflect on feeling and intensity & b) respond to feeling
A) handling requests & b) making requests & c) reinforcing behavior
The ability to capture in words the specific feelings being presented by inmate
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort