Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify two considerations for giving inmate a reason for your response & to include...






2. Identify components of good posturing & to include...






3. Identify the 'add-on' skills in interpersonal communication & to include...






4. Identify steps involved in making requests & to include...






5. Identify that inferences are more likely to be...






6. Define 'responding to feeling' as...






7. Define 'posturing' as...






8. Identify one primary components of observing & to include...






9. Explain that questions are used in addition to the basic skills and responding techniques to...






10. Define 'taking action' as...






11. Identify three major elements of positioning & to include...






12. Identify the three basic environments of every individual & to include...






13. Define 'taking action' as...






14. Identify three characteristics of voice Which may be used to determine intensity & to include...






15. Define reflecting on answers and recycle' as...


16. Define ' direct request format' as...






17. Identify two primary components of observing & to include...






18. Identify steps in responding to feeling and meaning & to include...






19. Define 'softening a request' as...






20. Define 'softening a request' as...






21. Identify the three basic environments of every individual & to include...






22. Identify two primary components of observing & to include...






23. Identify that inferences are more likely to be...






24. Identify the categories of relationships and feelings as...






25. Identify several things an officer might look for when first coming on shift & to include...






26. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






27. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






28. Identify one consideration for giving inmate a reason for your response & to include...






29. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






30. Define reflecting on answers and recycle' as...


31. Define 'controlling behavior' as...






32. Two skills an officer needs for effective interpersonal communications...






33. Define 'mild request format: as...


34. Identify techniques to use in taking action & to include...






35. List various basic feeling words & to include...






36. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






37. List various basic feeling words & to include...






38. Explain that the statement 'human actions determine human reactions' means...






39. Identify various questions to be asked in reflecting & to include...






40. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






41. Identify aspects considered during the initial stage of observing & to include...






42. Identify the major categories of energy levels and describe their respective characteristics as...






43. List the application skills used in controlling behavior as...






44. Identify the steps involved in 'sizing up a situation &' to include...






45. Define 'responding to feeling and meaning' as...


46. Identify the elements of reinforcing behavior as...






47. Define 'controlling behavior' as...






48. Identify aspects considered during the initial stage of observing & to include...






49. Identify the elements of reinforcing behavior as...






50. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...