Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the techniques used in asking questions & to include...






2. Identify that inferences are more likely to be...






3. Explain that the statement 'human actions determine human reactions' means...






4. Identify the purpose of communication & to include...






5. Define ' direct request format' as...






6. Identify two primary components of observing & to include...






7. Identify the techniques used in asking questions & to include...






8. Identify three characteristics of voice Which may be used to determine intensity & to include...






9. Explain clues that can be used to develop inferences & to include...






10. Identify the 'add-on' skills in interpersonal communication & to include...






11. Define 'softening a request' as...






12. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






13. Identify steps involved in making requests & to include...






14. Identify the 'add-on' skills in interpersonal communication & to include...






15. Define 'taking action' as...






16. Identify the categories of relationships and feelings as...






17. Identify techniques to use in taking action & to include...






18. Define 'interpersonal communication' as...






19. Identify the major categories of energy levels and describe their respective characteristics as...






20. Identify the elements of reinforcing behavior as...






21. Identify the levels of responding & to include...






22. Define reflecting on answers and recycle' as...


23. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






24. Identify steps of responding to content & to include...






25. Identify the major categories of energy levels and describe their respective characteristics as...






26. Explain that questions are used in addition to the basic skills and responding techniques to...






27. Identify techniques to use in taking action & to include...






28. Identify three major elements of positioning & to include...






29. Define 'responding to content' as...






30. Identify steps of responding to content & to include...






31. Define 'mild request format: as...


32. Identify the elements of reinforcing behavior as...






33. Define 'posturing' as...






34. List various basic feeling words & to include...






35. Identify the steps involved in 'sizing up a situation &' to include...






36. Identify components of good posturing & to include...






37. List the application skills used in controlling behavior as...






38. Identify ways in which an employee might verbally respond to content & to include...


39. Identify three major elements of positioning & to include...






40. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






41. Identify the levels of responding & to include...






42. Define 'reinforcing behavior' as...






43. Identify one consideration for giving inmate a reason for your response & to include...






44. Identify one primary components of observing & to include...






45. Identify the three basic environments of every individual & to include...






46. Define 'interpersonal communication' as...






47. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






48. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






49. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






50. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...