Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define ' direct request format' as...






2. Identify that inferences are more likely to be...






3. List various basic feeling words & to include...






4. Identify that inferences are more likely to be...






5. Identify several things an officer might look for when first coming on shift & to include...






6. Define 'responding to feeling and meaning' as...


7. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






8. List various basic feeling words & to include...






9. Define 'controlling behavior' as...






10. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






11. Identify steps in responding to feeling & to include...






12. Identify the steps involved in 'sizing up a situation &' to include...






13. Identify three major elements of positioning & to include...






14. Identify techniques to use in taking action & to include...






15. Identify three characteristics of voice Which may be used to determine intensity & to include...






16. Explain that the statement 'human actions determine human reactions' means...






17. Identify steps in responding to feeling & to include...






18. Explain that questions are used in addition to the basic skills and responding techniques to...






19. Identify the steps in handling request & to include...






20. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






21. Identify the purpose of communication & to include...






22. Identify components of good posturing & to include...






23. Identify the categories of relationships and feelings as...






24. Identify the categories of relationships and feelings as...






25. Identify steps in listening & to include...






26. Identify three major elements of positioning & to include...






27. Identify steps of responding to content & to include...






28. Identify the 'add-on' skills in interpersonal communication & to include...






29. Identify three characteristics of voice Which may be used to determine intensity & to include...






30. Identify one consideration for giving inmate a reason for your response & to include...






31. Identify two considerations for giving inmate a reason for your response & to include...






32. Explain 'sizing up a situation as...






33. Identify the levels of responding & to include...






34. Two skills an officer needs for effective interpersonal communications...






35. Identify ways in which an employee might verbally respond to content & to include...


36. Identify the components of the 5WH method as asking...






37. Identify steps of responding to content & to include...






38. Identify steps in responding to feeling and meaning & to include...






39. Identify the steps involved in 'sizing up a situation &' to include...






40. Identify the techniques used in asking questions & to include...






41. Define 'controlling behavior' as...






42. List the application skills used in controlling behavior as...






43. Define 'interpersonal communication' as...






44. Explain clues that can be used to develop inferences & to include...






45. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






46. Identify ways in which an employee might verbally respond to content & to include...


47. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






48. Define reflecting on answers and recycle' as...


49. Explain that questions are used in addition to the basic skills and responding techniques to...






50. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...