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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify various necessary elements in checking things out & to include...
Refer the inmate to a counselor or other specialist at the facility
The ability to capture in words the specific feelings being presented by inmate
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Gathering information quickly and accurately regarding What is occurring in the surroundings

2. Explain that the statement 'human actions determine human reactions' means...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Ability to control inmate behavior
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) reflect on What was seen and heard & b) use a responding format

3. Identify the levels of responding & to include...
A) content & b) feeling & c) feeling and meaning
A) check things out & b) give a response and reason
A) responding & b) asking questions
A) ability to size up the situation & b) ability to communicate well with inmates

4. Explain that nonverbal communication can...

5. Identify components of good posturing & to include...
A) who & b) what & c) why & d) where & e) when & f) how
A) check things out & b) give a response and reason
Transmission and receipt of a message to effect some kind of action
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

6. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) volume & b) emotion & c) pitch
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) reflect on What was seen and heard & b) use a responding format

7. Identify the components of the 5WH method as asking...
A) who & b) what & c) why & d) where & e) when & f) how
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) reflect on What was seen and heard & b) use a responding format
A) content & b) feeling & c) feeling and meaning

8. Define 'controlling behavior' as...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Selecting the best way to make requests
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) happy & b) angry & c) confused & d) sad & e) scared

9. Define ' direct request format' as...
A) handling requests & b) making requests & c) reinforcing behavior
A) happy & b) angry & c) confused & d) sad & e) scared
Identifying the behavior/action desired
A polite request & using 'please' or 'would appreciate'

10. Identify steps of responding to content & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) positive & b) negative & c) neutral
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) reflect on What was seen and heard & b) use a responding format

11. Identify the major categories of energy levels and describe their respective characteristics as...
A) who & b) what & c) why & d) where & e) when & f) how
Transmission and receipt of a message to effect some kind of action
A polite request & using 'please' or 'would appreciate'
A) low & b) moderate & c) high

12. Identify steps of responding to content & to include...
A) reflect on What was seen and heard & b) use a responding format
Active involvement in most activities
A) where he/she lives & b) where he/she works & c) where he/she learns
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

13. Define 'interpersonal communication' as...
Holding your body in such a way to show strength & confidence & interest and control
A) reflect on What was seen and heard & b) use a responding format
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Transmission and receipt of a message to effect some kind of action

14. Identify steps involved in making requests & to include...
A) check things out & b) take appropriate action
A) happy & b) angry & c) confused & d) sad & e) scared
A) reflect on feeling and intensity & b) respond to feeling
A) position & b) observe & c) posture & d) listen

15. Define reflecting on answers and recycle' as...

16. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Refer the inmate to a counselor or other specialist at the facility
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

17. Define 'posturing' as...
A) reflect on feeling and intensity & b) respond to feeling
Gathering information quickly and accurately regarding What is occurring in the surroundings
The ability to capture in words the specific feelings being presented by inmate
Holding your body in such a way to show strength & confidence & interest and control

18. Identify techniques to use in taking action & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Open up communications with inmate rather than shutting it off
A) content & b) feeling & c) feeling and meaning
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

19. Identify various questions to be asked in reflecting & to include...
Reflect a person's prejudice and attitude
Keeping a safe distance
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

20. Identify the three basic environments of every individual & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Refer the inmate to a counselor or other specialist at the facility

21. Define 'interpersonal communication' as...
A) responding & b) asking questions
Transmission and receipt of a message to effect some kind of action
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) reflect on feeling and reason & b) respond to feeling and meaning

22. Identify the levels of responding & to include...
Gathering information quickly and accurately regarding What is occurring in the surroundings
Selecting the best way to make requests
Ability to control inmate behavior
A) content & b) feeling & c) feeling and meaning

23. Identify steps in responding to feeling & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) reflect on feeling and intensity & b) respond to feeling
The ability to capture in words the specific feelings being presented by inmate
A polite request & using 'please' or 'would appreciate'

24. Define 'responding to feeling and meaning' as...

25. Identify several things an officer might look for when first coming on shift & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Gathering information quickly and accurately regarding What is occurring in the surroundings
Look carefully
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

26. Identify steps in listening & to include...
Keeping a safe distance
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Selecting the best way to make requests
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

27. Identify steps in responding to feeling and meaning & to include...
Keeping a safe distance
A) volume & b) emotion & c) pitch
A) reflect on feeling and reason & b) respond to feeling and meaning
A) reflect on What was seen and heard & b) use a responding format

28. Identify the steps involved in 'sizing up a situation &' to include...
A) check things out & b) take appropriate action
A) position & b) observe & c) posture & d) listen
A) reflect on feeling and intensity & b) respond to feeling
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

29. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
Identifying the behavior/action desired
A) inform & b) persuade & c) entertain & d) indicate action
Active involvement in most activities

30. Two skills an officer needs for effective interpersonal communications...
The ability to capture in words the specific feelings being presented by inmate
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) ability to size up the situation & b) ability to communicate well with inmates
Active involvement in most activities

31. Define 'responding to content' as...
Identifying the behavior/action desired
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

32. Define 'taking action' as...
Selecting the best way to make requests
A) use the 5WH method & b) reflect on answers and recycle
Active involvement in most activities
A polite request & using 'please' or 'would appreciate'

33. Identify the steps involved in 'sizing up a situation &' to include...
A) handling requests & b) making requests & c) reinforcing behavior
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) check things out & b) take appropriate action
A) position & b) observe & c) posture & d) listen

34. Explain that questions are used in addition to the basic skills and responding techniques to...
A) reflect on feeling and reason & b) respond to feeling and meaning
Open up communications with inmate rather than shutting it off
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

35. Identify the categories of relationships and feelings as...
A) handling requests & b) making requests & c) reinforcing behavior
A) positive & b) negative & c) neutral
A) content & b) feeling & c) feeling and meaning
Identifying the behavior/action desired

36. Identify various questions to be asked in reflecting & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) responding & b) asking questions
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) position & b) observe & c) posture & d) listen

37. Explain clues that can be used to develop inferences & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
A) where he/she lives & b) where he/she works & c) where he/she learns
A) content & b) feeling & c) feeling and meaning
A) where he/she lives & b) where he/she works & c) where he/she learns

38. Identify steps in listening & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

39. Define ' direct request format' as...
Gathering information quickly and accurately regarding What is occurring in the surroundings
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Identifying the behavior/action desired
A) content & b) feeling & c) feeling and meaning

40. Identify that inferences are more likely to be...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) content & b) feeling & c) feeling and meaning
A) reflect on feeling and intensity & b) respond to feeling
A polite request & using 'please' or 'would appreciate'

41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Refer the inmate to a counselor or other specialist at the facility
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Active involvement in most activities

42. Identify steps involved in making requests & to include...
Refer the inmate to a counselor or other specialist at the facility
A) use the 5WH method & b) reflect on answers and recycle
A) check things out & b) take appropriate action
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

43. List the application skills used in controlling behavior as...
A) happy & b) angry & c) confused & d) sad & e) scared
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) handling requests & b) making requests & c) reinforcing behavior
Gathering information quickly and accurately regarding What is occurring in the surroundings

44. Identify three major elements of positioning & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) low & b) moderate & c) high

45. Identify two considerations for giving inmate a reason for your response & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reflect on feeling and reason & b) respond to feeling and meaning
A) reflect on feeling and intensity & b) respond to feeling

46. Identify several things an officer might look for when first coming on shift & to include...
A) behavior & b) appearance & c) environment
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

47. Define 'controlling behavior' as...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) where he/she lives & b) where he/she works & c) where he/she learns
Keeping a safe distance
Refer the inmate to a counselor or other specialist at the facility

48. Identify various necessary elements in checking things out & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) inform & b) persuade & c) entertain & d) indicate action
A) reflect on feeling and intensity & b) respond to feeling
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

49. Identify the categories of relationships and feelings as...
A) where he/she lives & b) where he/she works & c) where he/she learns
Keeping a safe distance
A) positive & b) negative & c) neutral
A) inform & b) persuade & c) entertain & d) indicate action

50. Identify steps in responding to feeling & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) who & b) what & c) why & d) where & e) when & f) how
Identifying the behavior/action desired
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling