Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the steps in handling request & to include...






2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






3. Identify steps in responding to feeling & to include...






4. Identify the three basic environments of every individual & to include...






5. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






6. Explain that questions are used in addition to the basic skills and responding techniques to...






7. Identify the categories of relationships and feelings as...






8. Define 'softening a request' as...






9. Identify steps in responding to feeling and meaning & to include...






10. Define 'mild request format: as...


11. Define 'controlling behavior' as...






12. Identify one major element of positioning & to include...






13. Identify techniques to use in taking action & to include...






14. Identify the purpose of communication & to include...






15. Define 'taking action' as...






16. Identify one primary components of observing & to include...






17. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






18. Define 'responding to content' as...






19. Define 'responding to content' as...






20. Define 'posturing' as...






21. Explain clues that can be used to develop inferences & to include...






22. Two skills an officer needs for effective interpersonal communications...






23. Identify two considerations for giving inmate a reason for your response & to include...






24. List the application skills used in controlling behavior as...






25. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






26. Identify various necessary elements in checking things out & to include...






27. Identify steps involved in making requests & to include...






28. Identify that inferences are more likely to be...






29. Identify steps of responding to content & to include...






30. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






31. Explain that the statement 'human actions determine human reactions' means...






32. List various basic feeling words & to include...






33. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






34. Define 'responding to feeling' as...






35. Identify techniques to use in taking action & to include...






36. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






37. Define ' direct request format' as...






38. Explain 'sizing up a situation as...






39. Define 'responding to feeling and meaning' as...


40. Identify the components of the 5WH method as asking...






41. Identify one primary components of observing & to include...






42. Define 'taking action' as...






43. Identify three characteristics of voice Which may be used to determine intensity & to include...






44. Identify one consideration for giving inmate a reason for your response & to include...






45. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






46. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






47. Identify two considerations for giving inmate a reason for your response & to include...






48. Identify the 'add-on' skills in interpersonal communication & to include...






49. Explain clues that can be used to develop inferences & to include...






50. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...