Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify one primary components of observing & to include...






2. Explain that questions are used in addition to the basic skills and responding techniques to...






3. Define 'responding to content' as...






4. Identify two considerations for giving inmate a reason for your response & to include...






5. Identify the 'add-on' skills in interpersonal communication & to include...






6. Identify two considerations for giving inmate a reason for your response & to include...






7. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






8. Explain clues that can be used to develop inferences & to include...






9. Explain that nonverbal communication can...


10. Identify steps involved in making requests & to include...






11. Define ' direct request format' as...






12. Identify components of good posturing & to include...






13. Identify various questions to be asked in reflecting & to include...






14. Identify components of good posturing & to include...






15. Define 'mild request format: as...


16. Define 'taking action' as...






17. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






18. List various basic feeling words & to include...






19. Identify ways in which an employee might verbally respond to content & to include...


20. Identify the techniques used in asking questions & to include...






21. List various basic feeling words & to include...






22. Define 'posturing' as...






23. Explain 'sizing up a situation as...






24. Identify the levels of responding & to include...






25. Identify steps in responding to feeling & to include...






26. Identify three characteristics of voice Which may be used to determine intensity & to include...






27. Identify one primary components of observing & to include...






28. Define 'interpersonal communication' as...






29. Identify steps in listening & to include...






30. Identify the purpose of communication & to include...






31. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






32. Identify several things an officer might look for when first coming on shift & to include...






33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






34. Identify the techniques used in asking questions & to include...






35. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






36. Identify the steps in handling request & to include...






37. Define 'interpersonal communication' as...






38. Identify that inferences are more likely to be...






39. Define 'softening a request' as...






40. Define 'responding to feeling' as...






41. Identify the three basic environments of every individual & to include...






42. Define 'taking action' as...






43. Identify the major categories of energy levels and describe their respective characteristics as...






44. Identify aspects considered during the initial stage of observing & to include...






45. Identify steps of responding to content & to include...






46. Identify the levels of responding & to include...






47. Identify the elements of reinforcing behavior as...






48. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






49. Identify the categories of relationships and feelings as...






50. Identify the 'add-on' skills in interpersonal communication & to include...