Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the steps in handling request & to include...






2. Two skills an officer needs for effective interpersonal communications...






3. Identify steps in responding to feeling & to include...






4. Identify various questions to be asked in reflecting & to include...






5. Define 'taking action' as...






6. Identify one primary components of observing & to include...






7. Identify the purpose of communication & to include...






8. List the application skills used in controlling behavior as...






9. Identify steps in responding to feeling & to include...






10. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






11. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






12. Identify the steps in handling request & to include...






13. Define 'posturing' as...






14. Identify various necessary elements in checking things out & to include...






15. Identify techniques to use in taking action & to include...






16. Explain that questions are used in addition to the basic skills and responding techniques to...






17. Explain that nonverbal communication can...


18. Explain 'sizing up a situation as...






19. Identify steps in responding to feeling and meaning & to include...






20. Identify the elements of reinforcing behavior as...






21. Identify the levels of responding & to include...






22. Define 'reinforcing behavior' as...






23. Define 'responding to feeling' as...






24. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






25. Identify techniques to use in taking action & to include...






26. Define 'responding to feeling and meaning' as...


27. Explain clues that can be used to develop inferences & to include...






28. Identify three characteristics of voice Which may be used to determine intensity & to include...






29. Identify three characteristics of voice Which may be used to determine intensity & to include...






30. Identify the components of the 5WH method as asking...






31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






32. Identify several things an officer might look for when first coming on shift & to include...






33. Define 'mild request format: as...


34. Identify one primary components of observing & to include...






35. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






36. Identify steps in listening & to include...






37. Define 'posturing' as...






38. Define 'controlling behavior' as...






39. List various basic feeling words & to include...






40. Define 'interpersonal communication' as...






41. Define ' direct request format' as...






42. Identify steps involved in making requests & to include...






43. Identify the components of the 5WH method as asking...






44. Identify various necessary elements in checking things out & to include...






45. Identify components of good posturing & to include...






46. Identify the 'add-on' skills in interpersonal communication & to include...






47. Identify steps of responding to content & to include...






48. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






49. Identify steps in responding to feeling and meaning & to include...






50. Identify the steps involved in 'sizing up a situation &' to include...