Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify one consideration for giving inmate a reason for your response & to include...






2. Identify various questions to be asked in reflecting & to include...






3. Define 'mild request format: as...

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4. Two skills an officer needs for effective interpersonal communications...






5. Identify several things an officer might look for when first coming on shift & to include...






6. Identify the purpose of communication & to include...






7. Identify components of good posturing & to include...






8. Define 'responding to feeling and meaning' as...

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9. Define 'responding to feeling and meaning' as...

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10. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






11. Define ' direct request format' as...






12. Identify the 'add-on' skills in interpersonal communication & to include...






13. Identify steps in responding to feeling and meaning & to include...






14. Define 'controlling behavior' as...






15. Define 'responding to feeling' as...






16. Identify several things an officer might look for when first coming on shift & to include...






17. Identify ways in which an employee might verbally respond to content & to include...

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18. Identify various questions to be asked in reflecting & to include...






19. Identify two considerations for giving inmate a reason for your response & to include...






20. Identify the 'add-on' skills in interpersonal communication & to include...






21. Define reflecting on answers and recycle' as...

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22. List the application skills used in controlling behavior as...






23. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






24. Identify the steps involved in 'sizing up a situation &' to include...






25. Explain that questions are used in addition to the basic skills and responding techniques to...






26. Identify the levels of responding & to include...






27. Identify the categories of relationships and feelings as...






28. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






29. Identify the components of the 5WH method as asking...






30. Identify one major element of positioning & to include...






31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






32. Identify the three basic environments of every individual & to include...






33. Explain clues that can be used to develop inferences & to include...






34. Identify the major categories of energy levels and describe their respective characteristics as...






35. Identify two primary components of observing & to include...






36. Identify techniques to use in taking action & to include...






37. Identify one consideration for giving inmate a reason for your response & to include...






38. Identify steps of responding to content & to include...






39. Define 'interpersonal communication' as...






40. Explain that the statement 'human actions determine human reactions' means...






41. Explain that the statement 'human actions determine human reactions' means...






42. Identify one primary components of observing & to include...






43. Identify steps in responding to feeling & to include...






44. Identify the elements of reinforcing behavior as...






45. Identify aspects considered during the initial stage of observing & to include...






46. Explain that nonverbal communication can...

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47. Define 'softening a request' as...






48. List various basic feeling words & to include...






49. Explain 'sizing up a situation as...






50. Identify the elements of reinforcing behavior as...







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