Test your basic knowledge |

Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify the major categories of energy levels and describe their respective characteristics as...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) low & b) moderate & c) high
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Ability to control inmate behavior
Holding your body in such a way to show strength & confidence & interest and control
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Active involvement in most activities

3. Define 'taking action' as...
Open up communications with inmate rather than shutting it off
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Selecting the best way to make requests

4. Identify three major elements of positioning & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

5. Define 'softening a request' as...
Taken very seriously
Ability to control inmate behavior
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Identifying the behavior/action desired

6. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Reflect a person's prejudice and attitude
Active involvement in most activities
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

7. Two skills an officer needs for effective interpersonal communications...
A) ability to size up the situation & b) ability to communicate well with inmates
A) responding & b) asking questions
Reflect a person's prejudice and attitude
The ability to capture in words the specific feelings being presented by inmate

8. Define reflecting on answers and recycle' as...

9. Identify the steps in handling request & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) check things out & b) give a response and reason
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

10. Identify one consideration for giving inmate a reason for your response & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Selecting the best way to make requests
A) responding & b) asking questions

11. Identify steps involved in making requests & to include...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) check things out & b) take appropriate action

12. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
The ability to capture in words the specific feelings being presented by inmate
A) volume & b) emotion & c) pitch
Active involvement in most activities

13. Identify steps in responding to feeling and meaning & to include...
A) use the 5WH method & b) reflect on answers and recycle
A) reflect on feeling and reason & b) respond to feeling and meaning
Open up communications with inmate rather than shutting it off
A) use the 5WH method & b) reflect on answers and recycle

14. Identify various questions to be asked in reflecting & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) reflect on feeling and intensity & b) respond to feeling
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

15. Identify one major element of positioning & to include...
Keeping a safe distance
A) where he/she lives & b) where he/she works & c) where he/she learns
A) position & b) observe & c) posture & d) listen
A) reflect on feeling and intensity & b) respond to feeling

16. Identify techniques to use in taking action & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) inform & b) persuade & c) entertain & d) indicate action
Reflect a person's prejudice and attitude
The ability to capture in words the specific feelings being presented by inmate

17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) reflect on feeling and intensity & b) respond to feeling
A) position & b) observe & c) posture & d) listen
A) handling requests & b) making requests & c) reinforcing behavior

18. Identify the steps involved in 'sizing up a situation &' to include...
A) behavior & b) appearance & c) environment
Active involvement in most activities
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) position & b) observe & c) posture & d) listen

19. Identify one consideration for giving inmate a reason for your response & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) 'You're saying ________' & b) 'You look (or it looks) __________'

20. Identify various necessary elements in checking things out & to include...
A) happy & b) angry & c) confused & d) sad & e) scared
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) position & b) observe & c) posture & d) listen
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

21. Explain that nonverbal communication can...

22. Define ' direct request format' as...
A) volume & b) emotion & c) pitch
A) feeling cues & b) relationships & c) energy levels & d) values
Identifying the behavior/action desired
A) who & b) what & c) why & d) where & e) when & f) how

23. Identify three major elements of positioning & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) reflect on feeling and reason & b) respond to feeling and meaning
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Identifying the behavior/action desired

24. Identify the categories of relationships and feelings as...
A) reflect on What was seen and heard & b) use a responding format
A) positive & b) negative & c) neutral
A) handling requests & b) making requests & c) reinforcing behavior
A) check things out & b) give a response and reason

25. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) positive & b) negative & c) neutral
A) ability to size up the situation & b) ability to communicate well with inmates
A) volume & b) emotion & c) pitch
A) reflect on feeling and reason & b) respond to feeling and meaning

26. Define 'responding to feeling and meaning' as...

27. Identify steps of responding to content & to include...
A) ability to size up the situation & b) ability to communicate well with inmates
A) reflect on What was seen and heard & b) use a responding format
A) use the 5WH method & b) reflect on answers and recycle
Open up communications with inmate rather than shutting it off

28. Explain that the statement 'human actions determine human reactions' means...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) ability to size up the situation & b) ability to communicate well with inmates
A) where he/she lives & b) where he/she works & c) where he/she learns
Look carefully

29. Identify the components of the 5WH method as asking...
Selecting the best way to make requests
A) who & b) what & c) why & d) where & e) when & f) how
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

30. Explain that nonverbal communication can...

31. Define 'mild request format: as...

32. Identify the three basic environments of every individual & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) inform & b) persuade & c) entertain & d) indicate action
Selecting the best way to make requests
A) reflect on feeling and intensity & b) respond to feeling

33. Identify the steps in handling request & to include...
Reflect a person's prejudice and attitude
A) check things out & b) give a response and reason
A) where he/she lives & b) where he/she works & c) where he/she learns
A) 'You're saying ________' & b) 'You look (or it looks) __________'

34. Identify the techniques used in asking questions & to include...
Reflect a person's prejudice and attitude
A) use the 5WH method & b) reflect on answers and recycle
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reflect on feeling and reason & b) respond to feeling and meaning

35. Identify ways in which an employee might verbally respond to content & to include...

36. List the application skills used in controlling behavior as...
A) handling requests & b) making requests & c) reinforcing behavior
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) volume & b) emotion & c) pitch
A) position & b) observe & c) posture & d) listen

37. Identify one primary components of observing & to include...
Open up communications with inmate rather than shutting it off
Look carefully
Keeping a safe distance
A) position & b) observe & c) posture & d) listen

38. Identify steps involved in making requests & to include...
A) behavior & b) appearance & c) environment
A) check things out & b) take appropriate action
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

39. Identify the purpose of communication & to include...
Holding your body in such a way to show strength & confidence & interest and control
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) inform & b) persuade & c) entertain & d) indicate action
Active involvement in most activities

40. Explain clues that can be used to develop inferences & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) feeling cues & b) relationships & c) energy levels & d) values
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Ability to control inmate behavior

41. Identify various necessary elements in checking things out & to include...
A) position & b) observe & c) posture & d) listen
A) reflect on What was seen and heard & b) use a responding format
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) who & b) what & c) why & d) where & e) when & f) how

42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Gathering information quickly and accurately regarding What is occurring in the surroundings
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) who & b) what & c) why & d) where & e) when & f) how

43. Define 'mild request format: as...

44. Identify various questions to be asked in reflecting & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Holding your body in such a way to show strength & confidence & interest and control
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) check things out & b) give a response and reason

45. List the application skills used in controlling behavior as...
A) handling requests & b) making requests & c) reinforcing behavior
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Reflect a person's prejudice and attitude
Open up communications with inmate rather than shutting it off

46. Define 'responding to feeling' as...
A) reflect on What was seen and heard & b) use a responding format
A) low & b) moderate & c) high
The ability to capture in words the specific feelings being presented by inmate
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

47. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Reflect a person's prejudice and attitude
Ability to control inmate behavior
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) where he/she lives & b) where he/she works & c) where he/she learns

48. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) handling requests & b) making requests & c) reinforcing behavior
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) behavior & b) appearance & c) environment

49. Identify steps in listening & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) low & b) moderate & c) high
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) handling requests & b) making requests & c) reinforcing behavior

50. List various basic feeling words & to include...
A) check things out & b) give a response and reason
A) positive & b) negative & c) neutral
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) happy & b) angry & c) confused & d) sad & e) scared

?:?:)

Search BasicVersity Tests

Browse BasicVersity

3d Computer Modeling
Study | Quiz | Subjects: it-skills, multimedia | Questions: 150+
Actionscript
Study | Quiz | Subjects: it-skills, multimedia | Questions: 10+
Adobe Flash
Study | Quiz | Subjects: it-skills, multimedia, flash | Questions: 50+
Adobe Illustrator
Study | Quiz | Subjects: it-skills, multimedia | Questions: 100+
Adobe Illustrator Shortcuts
Study | Quiz | Subject: it-skills | Questions: 50+
Adobe Indesign Publishing
Study | Quiz | Subject: it-skills | Questions: 150+
Adobe Photoshop CS 2 - CS 3
Study | Quiz | Subject: it-skills | Questions: 70+
Adobe Photoshop CS 5
Study | Quiz | Subject: it-skills | Questions: 140+
Adobe Photoshop CS 5 Keyboard Shortcuts
Study | Quiz | Subject: it-skills | Questions: 170+
Adobe Photoshop Graphic Design
Study | Quiz | Subject: it-skills | Questions: 100+
Adobe Photoshop Tools And Commands
Study | Quiz | Subject: it-skills | Questions: 110+
Adobe Premiere Keyboard Shortcuts
Study | Quiz | Subject: it-skills | Questions: 50+
Adobe Premiere Pro
Study | Quiz | Subject: it-skills | Questions: 50+
After Effects Keyboard Shortcuts
Study | Quiz | Subject: it-skills | Questions: 170+
Agile Development
Study | Quiz | Subject: it-skills | Questions: 50+
Agile Scrum Methodology
Study | Quiz | Subject: it-skills | Questions: 10+
Ajax
Study | Quiz | Subject: it-skills | Questions: 30+
Android Programming
Study | Quiz | Subject: it-skills | Questions: 130+
Animation
Study | Quiz | Subject: it-skills | Questions: 60+
Asp.net Programming
Study | Quiz | Subject: it-skills | Questions: 100+

1 of 109 pages [Next] [Last Page]

Test your basic knowledge |

Interpersonal Skills

?:?:)

Search BasicVersity Tests

Browse BasicVersity

3d Computer Modeling

Actionscript

Adobe Flash

Adobe Illustrator

Adobe Illustrator Shortcuts

Adobe Indesign Publishing

Adobe Photoshop CS 2 - CS 3

Adobe Photoshop CS 5

Adobe Photoshop CS 5 Keyboard Shortcuts

Adobe Photoshop Graphic Design

Adobe Photoshop Tools And Commands

Adobe Premiere Keyboard Shortcuts

Adobe Premiere Pro

After Effects Keyboard Shortcuts

Agile Development

Agile Scrum Methodology

Ajax

Android Programming

Animation

Asp.net Programming