Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify various questions to be asked in reflecting & to include...






2. Identify one major element of positioning & to include...






3. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






4. Identify the purpose of communication & to include...






5. Identify two primary components of observing & to include...






6. Identify steps involved in making requests & to include...






7. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






8. Identify steps in responding to feeling & to include...






9. Explain that nonverbal communication can...


10. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






11. Define 'reinforcing behavior' as...






12. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






13. Identify steps of responding to content & to include...






14. Identify that inferences are more likely to be...






15. Identify steps in responding to feeling and meaning & to include...






16. Define 'responding to content' as...






17. Explain that questions are used in addition to the basic skills and responding techniques to...






18. Define 'responding to feeling and meaning' as...


19. Define 'softening a request' as...






20. Identify the steps in handling request & to include...






21. Explain that questions are used in addition to the basic skills and responding techniques to...






22. Identify the three basic environments of every individual & to include...






23. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






24. Identify various necessary elements in checking things out & to include...






25. Identify the 'add-on' skills in interpersonal communication & to include...






26. Identify the steps involved in 'sizing up a situation &' to include...






27. Identify steps in responding to feeling & to include...






28. Explain that the statement 'human actions determine human reactions' means...






29. Identify steps involved in making requests & to include...






30. Two skills an officer needs for effective interpersonal communications...






31. Identify several things an officer might look for when first coming on shift & to include...






32. Identify techniques to use in taking action & to include...






33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






34. Identify the 'add-on' skills in interpersonal communication & to include...






35. Identify steps in responding to feeling and meaning & to include...






36. Define 'softening a request' as...






37. Identify components of good posturing & to include...






38. Two skills an officer needs for effective interpersonal communications...






39. Identify various questions to be asked in reflecting & to include...






40. Explain 'sizing up a situation as...






41. Explain clues that can be used to develop inferences & to include...






42. Explain clues that can be used to develop inferences & to include...






43. List the application skills used in controlling behavior as...






44. Define reflecting on answers and recycle' as...


45. Identify the levels of responding & to include...






46. Identify the steps involved in 'sizing up a situation &' to include...






47. Define 'controlling behavior' as...






48. Define 'interpersonal communication' as...






49. Identify one consideration for giving inmate a reason for your response & to include...






50. Identify three characteristics of voice Which may be used to determine intensity & to include...