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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Taken very seriously
A) happy & b) angry & c) confused & d) sad & e) scared
A) positive & b) negative & c) neutral
Holding your body in such a way to show strength & confidence & interest and control

2. Identify three major elements of positioning & to include...
Holding your body in such a way to show strength & confidence & interest and control
Refer the inmate to a counselor or other specialist at the facility
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

3. Define 'interpersonal communication' as...
Transmission and receipt of a message to effect some kind of action
Keeping a safe distance
Taken very seriously
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

4. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Look carefully
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Ability to control inmate behavior

5. Explain clues that can be used to develop inferences & to include...
Transmission and receipt of a message to effect some kind of action
A) feeling cues & b) relationships & c) energy levels & d) values
A) ability to size up the situation & b) ability to communicate well with inmates
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

6. Explain that nonverbal communication can...

7. Identify the techniques used in asking questions & to include...
A) check things out & b) give a response and reason
A) use the 5WH method & b) reflect on answers and recycle
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) who & b) what & c) why & d) where & e) when & f) how

8. Identify ways in which an employee might verbally respond to content & to include...

9. Define 'taking action' as...
A) reflect on feeling and intensity & b) respond to feeling
Selecting the best way to make requests
A) inform & b) persuade & c) entertain & d) indicate action
A) responding & b) asking questions

10. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Ability to control inmate behavior
A) behavior & b) appearance & c) environment
Selecting the best way to make requests
Transmission and receipt of a message to effect some kind of action

11. Identify steps involved in making requests & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) behavior & b) appearance & c) environment
A) check things out & b) take appropriate action

12. Identify steps in responding to feeling & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) where he/she lives & b) where he/she works & c) where he/she learns
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

13. Identify the categories of relationships and feelings as...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) positive & b) negative & c) neutral
A) reflect on feeling and intensity & b) respond to feeling

14. Identify various necessary elements in checking things out & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) low & b) moderate & c) high
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) reflect on What was seen and heard & b) use a responding format

15. Identify components of good posturing & to include...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) use the 5WH method & b) reflect on answers and recycle
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

16. Identify the purpose of communication & to include...
A) use the 5WH method & b) reflect on answers and recycle
A) inform & b) persuade & c) entertain & d) indicate action
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Look carefully

17. Identify two considerations for giving inmate a reason for your response & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

18. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
A) where he/she lives & b) where he/she works & c) where he/she learns
Reflect a person's prejudice and attitude
Refer the inmate to a counselor or other specialist at the facility
A) handling requests & b) making requests & c) reinforcing behavior

19. Define 'reinforcing behavior' as...
A) handling requests & b) making requests & c) reinforcing behavior
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

20. List various basic feeling words & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) happy & b) angry & c) confused & d) sad & e) scared
A) responding & b) asking questions

21. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
Refer the inmate to a counselor or other specialist at the facility
The ability to capture in words the specific feelings being presented by inmate
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

22. Define 'taking action' as...
Selecting the best way to make requests
A) inform & b) persuade & c) entertain & d) indicate action
Identifying the behavior/action desired
A polite request & using 'please' or 'would appreciate'

23. Identify the steps involved in 'sizing up a situation &' to include...
A) position & b) observe & c) posture & d) listen
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

24. Define reflecting on answers and recycle' as...

25. Identify techniques to use in taking action & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) who & b) what & c) why & d) where & e) when & f) how
A polite request & using 'please' or 'would appreciate'
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

26. Identify steps in listening & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Ability to control inmate behavior
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Holding your body in such a way to show strength & confidence & interest and control

27. Identify steps involved in making requests & to include...
A) check things out & b) take appropriate action
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) reflect on What was seen and heard & b) use a responding format

28. Identify aspects considered during the initial stage of observing & to include...
A) position & b) observe & c) posture & d) listen
Holding your body in such a way to show strength & confidence & interest and control
A) behavior & b) appearance & c) environment
Transmission and receipt of a message to effect some kind of action

29. Identify components of good posturing & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) position & b) observe & c) posture & d) listen
Reflect a person's prejudice and attitude

30. Identify techniques to use in taking action & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Reflect a person's prejudice and attitude
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

31. Identify the categories of relationships and feelings as...
A) content & b) feeling & c) feeling and meaning
The ability to capture in words the specific feelings being presented by inmate
A) positive & b) negative & c) neutral
A) handling requests & b) making requests & c) reinforcing behavior

32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Active involvement in most activities
Identifying the behavior/action desired
A) content & b) feeling & c) feeling and meaning
Identifying the behavior/action desired

33. Explain that nonverbal communication can...

34. Identify three characteristics of voice Which may be used to determine intensity & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) position & b) observe & c) posture & d) listen
A) volume & b) emotion & c) pitch
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

35. Identify the steps involved in 'sizing up a situation &' to include...
A) check things out & b) take appropriate action
A) position & b) observe & c) posture & d) listen
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) 'You're saying ________' & b) 'You look (or it looks) __________'

36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Identifying the behavior/action desired
Active involvement in most activities
A polite request & using 'please' or 'would appreciate'
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

37. Identify the purpose of communication & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
A) low & b) moderate & c) high
A) position & b) observe & c) posture & d) listen
A) inform & b) persuade & c) entertain & d) indicate action

38. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) check things out & b) take appropriate action
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

39. Identify the 'add-on' skills in interpersonal communication & to include...
A) responding & b) asking questions
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) ability to size up the situation & b) ability to communicate well with inmates
Active involvement in most activities

40. Identify aspects considered during the initial stage of observing & to include...
Reflect a person's prejudice and attitude
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) feeling cues & b) relationships & c) energy levels & d) values
A) behavior & b) appearance & c) environment

41. Identify the elements of reinforcing behavior as...
A polite request & using 'please' or 'would appreciate'
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

42. Identify various necessary elements in checking things out & to include...
A) behavior & b) appearance & c) environment
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

43. Identify the components of the 5WH method as asking...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) who & b) what & c) why & d) where & e) when & f) how
Reflect a person's prejudice and attitude
A) responding & b) asking questions

44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

45. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Selecting the best way to make requests
A polite request & using 'please' or 'would appreciate'
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

46. Identify ways in which an employee might verbally respond to content & to include...

47. Identify two primary components of observing & to include...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) reflect on What was seen and heard & b) use a responding format
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) who & b) what & c) why & d) where & e) when & f) how

48. Identify steps in listening & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) happy & b) angry & c) confused & d) sad & e) scared
A) feeling cues & b) relationships & c) energy levels & d) values

49. Identify the major categories of energy levels and describe their respective characteristics as...
Refer the inmate to a counselor or other specialist at the facility
A) content & b) feeling & c) feeling and meaning
A) low & b) moderate & c) high
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

50. Identify that inferences are more likely to be...
Active involvement in most activities
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) reflect on What was seen and heard & b) use a responding format