Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 20 minutes. 1 minute extra for reading the instructions.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify one major element of positioning & to include...






2. Define 'reinforcing behavior' as...






3. Identify the levels of responding & to include...






4. Define 'responding to content' as...






5. Identify several things an officer might look for when first coming on shift & to include...






6. Identify steps of responding to content & to include...






7. Define 'responding to feeling' as...






8. Identify one primary components of observing & to include...






9. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






10. Identify the three basic environments of every individual & to include...






11. Identify steps of responding to content & to include...






12. Identify ways in which an employee might verbally respond to content & to include...


13. Define 'controlling behavior' as...






14. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






15. Identify techniques to use in taking action & to include...






16. Define 'interpersonal communication' as...






17. Identify steps involved in making requests & to include...






18. Define 'reinforcing behavior' as...






19. Explain that nonverbal communication can...


20. List various basic feeling words & to include...






21. Identify steps in listening & to include...






22. Explain clues that can be used to develop inferences & to include...






23. Identify one consideration for giving inmate a reason for your response & to include...






24. List the application skills used in controlling behavior as...






25. Identify three characteristics of voice Which may be used to determine intensity & to include...






26. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






27. Define 'responding to feeling' as...






28. Identify steps in listening & to include...






29. Identify the steps in handling request & to include...






30. Identify ways in which an employee might verbally respond to content & to include...


31. Identify one primary components of observing & to include...






32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






33. Identify two considerations for giving inmate a reason for your response & to include...






34. Two skills an officer needs for effective interpersonal communications...






35. Identify techniques to use in taking action & to include...






36. Explain clues that can be used to develop inferences & to include...






37. Define 'taking action' as...






38. Identify the techniques used in asking questions & to include...






39. Identify the elements of reinforcing behavior as...






40. Identify the categories of relationships and feelings as...






41. Define 'softening a request' as...






42. Identify the major categories of energy levels and describe their respective characteristics as...






43. Define 'responding to feeling and meaning' as...


44. Identify the purpose of communication & to include...






45. Identify the purpose of communication & to include...






46. Explain that the statement 'human actions determine human reactions' means...






47. Identify steps in responding to feeling & to include...






48. Identify three major elements of positioning & to include...






49. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






50. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...