Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the three basic environments of every individual & to include...






2. Identify the steps involved in 'sizing up a situation &' to include...






3. Define 'controlling behavior' as...






4. Identify the steps in handling request & to include...






5. Identify one major element of positioning & to include...






6. Define reflecting on answers and recycle' as...


7. Identify three major elements of positioning & to include...






8. Identify various questions to be asked in reflecting & to include...






9. Identify techniques to use in taking action & to include...






10. Define 'responding to content' as...






11. Identify the components of the 5WH method as asking...






12. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






13. Identify one consideration for giving inmate a reason for your response & to include...






14. Define 'responding to feeling' as...






15. Identify steps involved in making requests & to include...






16. Identify that inferences are more likely to be...






17. Identify the 'add-on' skills in interpersonal communication & to include...






18. Identify one primary components of observing & to include...






19. Identify various questions to be asked in reflecting & to include...






20. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






21. Identify the major categories of energy levels and describe their respective characteristics as...






22. Identify ways in which an employee might verbally respond to content & to include...


23. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






24. Identify the levels of responding & to include...






25. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






26. Identify steps in responding to feeling & to include...






27. Define 'softening a request' as...






28. Explain that questions are used in addition to the basic skills and responding techniques to...






29. Identify the levels of responding & to include...






30. Identify steps in responding to feeling and meaning & to include...






31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






32. Identify aspects considered during the initial stage of observing & to include...






33. Identify the steps in handling request & to include...






34. Identify the categories of relationships and feelings as...






35. Explain that the statement 'human actions determine human reactions' means...






36. List the application skills used in controlling behavior as...






37. Identify two primary components of observing & to include...






38. Explain that questions are used in addition to the basic skills and responding techniques to...






39. Identify various necessary elements in checking things out & to include...






40. Identify the major categories of energy levels and describe their respective characteristics as...






41. Define 'posturing' as...






42. Identify the components of the 5WH method as asking...






43. Explain 'sizing up a situation as...






44. Define 'taking action' as...






45. Explain 'sizing up a situation as...






46. Identify the 'add-on' skills in interpersonal communication & to include...






47. Identify the steps involved in 'sizing up a situation &' to include...






48. Identify components of good posturing & to include...






49. Identify aspects considered during the initial stage of observing & to include...






50. Define 'controlling behavior' as...