Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify several things an officer might look for when first coming on shift & to include...






2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






3. Identify steps in listening & to include...






4. Identify the components of the 5WH method as asking...






5. Two skills an officer needs for effective interpersonal communications...






6. Identify one primary components of observing & to include...






7. Define 'taking action' as...






8. Identify components of good posturing & to include...






9. Identify the 'add-on' skills in interpersonal communication & to include...






10. Identify the levels of responding & to include...






11. Identify the steps involved in 'sizing up a situation &' to include...






12. Explain 'sizing up a situation as...






13. Identify one consideration for giving inmate a reason for your response & to include...






14. Define 'softening a request' as...






15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






16. Identify one major element of positioning & to include...






17. Explain that nonverbal communication can...


18. Explain that questions are used in addition to the basic skills and responding techniques to...






19. Define 'mild request format: as...


20. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






21. Define 'responding to content' as...






22. Identify various necessary elements in checking things out & to include...






23. Identify various necessary elements in checking things out & to include...






24. Identify two considerations for giving inmate a reason for your response & to include...






25. Define 'responding to content' as...






26. Define 'softening a request' as...






27. Identify steps in responding to feeling & to include...






28. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






29. Define 'responding to feeling and meaning' as...


30. Explain that the statement 'human actions determine human reactions' means...






31. List various basic feeling words & to include...






32. Define 'responding to feeling and meaning' as...


33. Define reflecting on answers and recycle' as...


34. Identify techniques to use in taking action & to include...






35. Identify the categories of relationships and feelings as...






36. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






37. Define reflecting on answers and recycle' as...


38. Identify the major categories of energy levels and describe their respective characteristics as...






39. Identify two considerations for giving inmate a reason for your response & to include...






40. Define 'controlling behavior' as...






41. Identify the major categories of energy levels and describe their respective characteristics as...






42. Define ' direct request format' as...






43. Identify several things an officer might look for when first coming on shift & to include...






44. Identify the elements of reinforcing behavior as...






45. Define 'posturing' as...






46. Identify the 'add-on' skills in interpersonal communication & to include...






47. Define 'reinforcing behavior' as...






48. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






49. Explain clues that can be used to develop inferences & to include...






50. Identify the purpose of communication & to include...