Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify components of good posturing & to include...






2. Define 'responding to content' as...






3. Define ' direct request format' as...






4. Explain that the statement 'human actions determine human reactions' means...






5. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






6. Identify the purpose of communication & to include...






7. Identify aspects considered during the initial stage of observing & to include...






8. Identify one primary components of observing & to include...






9. Identify steps involved in making requests & to include...






10. Explain that nonverbal communication can...


11. Identify the categories of relationships and feelings as...






12. Identify the 'add-on' skills in interpersonal communication & to include...






13. Identify two considerations for giving inmate a reason for your response & to include...






14. Identify one major element of positioning & to include...






15. Identify several things an officer might look for when first coming on shift & to include...






16. Define 'interpersonal communication' as...






17. Identify steps involved in making requests & to include...






18. Define 'responding to feeling' as...






19. Explain 'sizing up a situation as...






20. Define 'softening a request' as...






21. Identify one consideration for giving inmate a reason for your response & to include...






22. Identify two considerations for giving inmate a reason for your response & to include...






23. Identify components of good posturing & to include...






24. Identify the 'add-on' skills in interpersonal communication & to include...






25. Identify various necessary elements in checking things out & to include...






26. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






27. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






28. Explain clues that can be used to develop inferences & to include...






29. Identify two primary components of observing & to include...






30. Define 'mild request format: as...


31. Explain that the statement 'human actions determine human reactions' means...






32. Identify the levels of responding & to include...






33. Identify various necessary elements in checking things out & to include...






34. Explain clues that can be used to develop inferences & to include...






35. Identify the categories of relationships and feelings as...






36. Identify steps of responding to content & to include...






37. Identify steps in responding to feeling and meaning & to include...






38. Define 'responding to feeling' as...






39. Identify the purpose of communication & to include...






40. List the application skills used in controlling behavior as...






41. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






43. Explain that questions are used in addition to the basic skills and responding techniques to...






44. Define 'softening a request' as...






45. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






46. Identify steps of responding to content & to include...






47. Define 'posturing' as...






48. Identify the steps in handling request & to include...






49. Identify three characteristics of voice Which may be used to determine intensity & to include...






50. Define reflecting on answers and recycle' as...