Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify steps involved in making requests & to include...






2. Define 'interpersonal communication' as...






3. Identify steps in listening & to include...






4. Identify one consideration for giving inmate a reason for your response & to include...






5. Identify one major element of positioning & to include...






6. List various basic feeling words & to include...






7. Identify ways in which an employee might verbally respond to content & to include...


8. Identify the major categories of energy levels and describe their respective characteristics as...






9. Identify the categories of relationships and feelings as...






10. Identify the elements of reinforcing behavior as...






11. Explain that nonverbal communication can...


12. Identify two primary components of observing & to include...






13. Identify two considerations for giving inmate a reason for your response & to include...






14. Define 'posturing' as...






15. List the application skills used in controlling behavior as...






16. Identify various necessary elements in checking things out & to include...






17. Explain 'sizing up a situation as...






18. Define 'controlling behavior' as...






19. Identify steps in listening & to include...






20. List the application skills used in controlling behavior as...






21. Define 'taking action' as...






22. Define 'interpersonal communication' as...






23. Identify the steps in handling request & to include...






24. List various basic feeling words & to include...






25. Identify various questions to be asked in reflecting & to include...






26. Identify the steps in handling request & to include...






27. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






28. Identify various questions to be asked in reflecting & to include...






29. Identify two considerations for giving inmate a reason for your response & to include...






30. Identify the levels of responding & to include...






31. Identify the elements of reinforcing behavior as...






32. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






33. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






34. Explain clues that can be used to develop inferences & to include...






35. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






36. Identify ways in which an employee might verbally respond to content & to include...


37. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






38. Define reflecting on answers and recycle' as...


39. Identify that inferences are more likely to be...






40. Identify the major categories of energy levels and describe their respective characteristics as...






41. Identify the 'add-on' skills in interpersonal communication & to include...






42. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






43. Identify the components of the 5WH method as asking...






44. Identify steps in responding to feeling & to include...






45. Two skills an officer needs for effective interpersonal communications...






46. Identify one major element of positioning & to include...






47. Identify the levels of responding & to include...






48. Identify steps involved in making requests & to include...






49. Define 'taking action' as...






50. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...