Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the levels of responding & to include...






2. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






3. Identify the three basic environments of every individual & to include...






4. Identify steps in listening & to include...






5. List various basic feeling words & to include...






6. Explain that the statement 'human actions determine human reactions' means...






7. Identify three characteristics of voice Which may be used to determine intensity & to include...






8. Define reflecting on answers and recycle' as...


9. Identify several things an officer might look for when first coming on shift & to include...






10. Define 'responding to feeling and meaning' as...


11. Explain that nonverbal communication can...


12. Identify aspects considered during the initial stage of observing & to include...






13. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






14. Identify the major categories of energy levels and describe their respective characteristics as...






15. Define 'posturing' as...






16. Two skills an officer needs for effective interpersonal communications...






17. Identify various questions to be asked in reflecting & to include...






18. Identify one primary components of observing & to include...






19. Identify aspects considered during the initial stage of observing & to include...






20. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






21. Explain that nonverbal communication can...


22. Identify the categories of relationships and feelings as...






23. Identify steps in listening & to include...






24. Identify steps in responding to feeling and meaning & to include...






25. Define 'responding to feeling' as...






26. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






27. Identify techniques to use in taking action & to include...






28. Define 'mild request format: as...


29. Explain 'sizing up a situation as...






30. Two skills an officer needs for effective interpersonal communications...






31. Identify various necessary elements in checking things out & to include...






32. Identify two considerations for giving inmate a reason for your response & to include...






33. Identify ways in which an employee might verbally respond to content & to include...


34. Identify three characteristics of voice Which may be used to determine intensity & to include...






35. Identify steps involved in making requests & to include...






36. Define 'responding to feeling' as...






37. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






38. Identify steps in responding to feeling & to include...






39. Identify components of good posturing & to include...






40. Define 'softening a request' as...






41. Identify the 'add-on' skills in interpersonal communication & to include...






42. Identify one consideration for giving inmate a reason for your response & to include...






43. Identify three major elements of positioning & to include...






44. Explain that questions are used in addition to the basic skills and responding techniques to...






45. Identify three major elements of positioning & to include...






46. Define 'responding to content' as...






47. List various basic feeling words & to include...






48. Define 'mild request format: as...


49. Identify steps in responding to feeling & to include...






50. Define reflecting on answers and recycle' as...