Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify components of good posturing & to include...






2. Define 'responding to content' as...






3. Identify two primary components of observing & to include...






4. Define 'taking action' as...






5. Identify the 'add-on' skills in interpersonal communication & to include...






6. Identify the 'add-on' skills in interpersonal communication & to include...






7. Define 'softening a request' as...






8. Explain clues that can be used to develop inferences & to include...






9. Identify two considerations for giving inmate a reason for your response & to include...






10. Identify that inferences are more likely to be...






11. Define 'interpersonal communication' as...






12. Identify the techniques used in asking questions & to include...






13. Identify two considerations for giving inmate a reason for your response & to include...






14. Define 'taking action' as...






15. Two skills an officer needs for effective interpersonal communications...






16. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






17. Identify steps involved in making requests & to include...






18. Explain that questions are used in addition to the basic skills and responding techniques to...






19. Identify the categories of relationships and feelings as...






20. List the application skills used in controlling behavior as...






21. Identify techniques to use in taking action & to include...






22. Explain that nonverbal communication can...


23. Identify the elements of reinforcing behavior as...






24. Identify one consideration for giving inmate a reason for your response & to include...






25. List various basic feeling words & to include...






26. Identify one major element of positioning & to include...






27. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






28. Identify three major elements of positioning & to include...






29. Explain 'sizing up a situation as...






30. Identify ways in which an employee might verbally respond to content & to include...


31. Identify the levels of responding & to include...






32. Identify steps in responding to feeling and meaning & to include...






33. Identify the three basic environments of every individual & to include...






34. Define 'posturing' as...






35. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






37. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






38. Identify the techniques used in asking questions & to include...






39. Identify the three basic environments of every individual & to include...






40. Identify steps of responding to content & to include...






41. Define 'responding to feeling' as...






42. Identify the steps in handling request & to include...






43. Identify the purpose of communication & to include...






44. Identify three characteristics of voice Which may be used to determine intensity & to include...






45. Identify three major elements of positioning & to include...






46. Explain that nonverbal communication can...


47. Define reflecting on answers and recycle' as...


48. Define 'mild request format: as...


49. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






50. Define 'responding to feeling and meaning' as...