Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the major categories of energy levels and describe their respective characteristics as...






2. Identify the techniques used in asking questions & to include...






3. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






4. Define 'responding to feeling' as...






5. Identify the three basic environments of every individual & to include...






6. Identify steps involved in making requests & to include...






7. Identify the major categories of energy levels and describe their respective characteristics as...






8. Identify steps in listening & to include...






9. Identify ways in which an employee might verbally respond to content & to include...


10. Identify the elements of reinforcing behavior as...






11. Identify three characteristics of voice Which may be used to determine intensity & to include...






12. Identify three major elements of positioning & to include...






13. Define 'responding to feeling' as...






14. Explain that the statement 'human actions determine human reactions' means...






15. Identify the elements of reinforcing behavior as...






16. List various basic feeling words & to include...






17. Explain 'sizing up a situation as...






18. Define 'softening a request' as...






19. Identify steps involved in making requests & to include...






20. Identify various questions to be asked in reflecting & to include...






21. Identify steps of responding to content & to include...






22. Identify the techniques used in asking questions & to include...






23. Define 'reinforcing behavior' as...






24. Explain that nonverbal communication can...


25. Define reflecting on answers and recycle' as...


26. Identify the steps in handling request & to include...






27. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






28. Identify aspects considered during the initial stage of observing & to include...






29. List the application skills used in controlling behavior as...






30. Identify two considerations for giving inmate a reason for your response & to include...






31. Define 'interpersonal communication' as...






32. Define 'responding to content' as...






33. Explain 'sizing up a situation as...






34. Identify steps of responding to content & to include...






35. Identify one major element of positioning & to include...






36. Define ' direct request format' as...






37. Define 'interpersonal communication' as...






38. Identify various necessary elements in checking things out & to include...






39. Identify one major element of positioning & to include...






40. Identify steps in responding to feeling & to include...






41. Define 'reinforcing behavior' as...






42. Identify one primary components of observing & to include...






43. Define 'controlling behavior' as...






44. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






45. Identify steps in responding to feeling and meaning & to include...






46. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






47. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






48. Identify the three basic environments of every individual & to include...






49. Identify the levels of responding & to include...






50. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...