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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify various necessary elements in checking things out & to include...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Reflect a person's prejudice and attitude
A) check things out & b) take appropriate action

2. Identify steps involved in making requests & to include...
A) check things out & b) take appropriate action
A) reflect on feeling and intensity & b) respond to feeling
A) behavior & b) appearance & c) environment
A) where he/she lives & b) where he/she works & c) where he/she learns

3. Identify the three basic environments of every individual & to include...
Keeping a safe distance
A) behavior & b) appearance & c) environment
A) where he/she lives & b) where he/she works & c) where he/she learns
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

4. Explain that nonverbal communication can...

5. Explain that the statement 'human actions determine human reactions' means...
Selecting the best way to make requests
A) volume & b) emotion & c) pitch
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Identifying the behavior/action desired

6. Identify various questions to be asked in reflecting & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) position & b) observe & c) posture & d) listen

7. Identify ways in which an employee might verbally respond to content & to include...

8. Identify various necessary elements in checking things out & to include...
A) check things out & b) give a response and reason
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

9. Identify aspects considered during the initial stage of observing & to include...
Active involvement in most activities
A) behavior & b) appearance & c) environment
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) feeling cues & b) relationships & c) energy levels & d) values

10. Identify the major categories of energy levels and describe their respective characteristics as...
Active involvement in most activities
A) low & b) moderate & c) high
A) responding & b) asking questions
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

11. Identify ways in which an employee might verbally respond to content & to include...

12. Define reflecting on answers and recycle' as...

13. Two skills an officer needs for effective interpersonal communications...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) ability to size up the situation & b) ability to communicate well with inmates
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Keeping a safe distance

14. Identify steps in responding to feeling and meaning & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) reflect on feeling and reason & b) respond to feeling and meaning
A) reflect on feeling and intensity & b) respond to feeling

15. Identify the 'add-on' skills in interpersonal communication & to include...
Look carefully
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) responding & b) asking questions
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

16. Explain 'sizing up a situation as...
Transmission and receipt of a message to effect some kind of action
A) behavior & b) appearance & c) environment
A) positive & b) negative & c) neutral
Gathering information quickly and accurately regarding What is occurring in the surroundings

17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Ability to control inmate behavior
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

18. Identify the components of the 5WH method as asking...
A) who & b) what & c) why & d) where & e) when & f) how
A) reflect on What was seen and heard & b) use a responding format
A) positive & b) negative & c) neutral
Active involvement in most activities

19. Define 'posturing' as...
Selecting the best way to make requests
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Holding your body in such a way to show strength & confidence & interest and control

20. Define 'mild request format: as...

21. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) volume & b) emotion & c) pitch
A) positive & b) negative & c) neutral

22. List the application skills used in controlling behavior as...
Identifying the behavior/action desired
A) handling requests & b) making requests & c) reinforcing behavior
A) check things out & b) take appropriate action
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

23. Identify the components of the 5WH method as asking...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) who & b) what & c) why & d) where & e) when & f) how
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) position & b) observe & c) posture & d) listen

24. Explain that nonverbal communication can...

25. Explain clues that can be used to develop inferences & to include...
Active involvement in most activities
A) feeling cues & b) relationships & c) energy levels & d) values
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) behavior & b) appearance & c) environment

26. Define 'responding to feeling' as...
The ability to capture in words the specific feelings being presented by inmate
Open up communications with inmate rather than shutting it off
Identifying the behavior/action desired
A) use the 5WH method & b) reflect on answers and recycle

27. Identify steps of responding to content & to include...
A) reflect on What was seen and heard & b) use a responding format
Identifying the behavior/action desired
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Taken very seriously

28. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Reflect a person's prejudice and attitude
Selecting the best way to make requests
Active involvement in most activities
A polite request & using 'please' or 'would appreciate'

29. Identify the 'add-on' skills in interpersonal communication & to include...
The ability to capture in words the specific feelings being presented by inmate
A) reflect on What was seen and heard & b) use a responding format
A) responding & b) asking questions
A) reflect on What was seen and heard & b) use a responding format

30. Identify two primary components of observing & to include...
A) who & b) what & c) why & d) where & e) when & f) how
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Selecting the best way to make requests
Selecting the best way to make requests

31. Define 'responding to feeling and meaning' as...

32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) position & b) observe & c) posture & d) listen
Selecting the best way to make requests
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

33. Identify techniques to use in taking action & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A polite request & using 'please' or 'would appreciate'
Taken very seriously

34. Define 'posturing' as...
A) check things out & b) give a response and reason
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Holding your body in such a way to show strength & confidence & interest and control
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

35. Define ' direct request format' as...
A) inform & b) persuade & c) entertain & d) indicate action
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Active involvement in most activities
Identifying the behavior/action desired

36. Define 'responding to feeling and meaning' as...

37. Identify steps involved in making requests & to include...
Keeping a safe distance
A) behavior & b) appearance & c) environment
A) check things out & b) take appropriate action
A) 'You're saying ________' & b) 'You look (or it looks) __________'

38. Identify the three basic environments of every individual & to include...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Look carefully
A) where he/she lives & b) where he/she works & c) where he/she learns
A) volume & b) emotion & c) pitch

39. Identify three major elements of positioning & to include...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) where he/she lives & b) where he/she works & c) where he/she learns
A) reflect on What was seen and heard & b) use a responding format
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

40. Identify the major categories of energy levels and describe their respective characteristics as...
A) low & b) moderate & c) high
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) positive & b) negative & c) neutral

41. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Refer the inmate to a counselor or other specialist at the facility
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

42. Explain that questions are used in addition to the basic skills and responding techniques to...
Open up communications with inmate rather than shutting it off
The ability to capture in words the specific feelings being presented by inmate
Gathering information quickly and accurately regarding What is occurring in the surroundings
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

43. Identify that inferences are more likely to be...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Active involvement in most activities

44. Identify various questions to be asked in reflecting & to include...
A) reflect on feeling and intensity & b) respond to feeling
Taken very seriously
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

45. Identify several things an officer might look for when first coming on shift & to include...
Reflect a person's prejudice and attitude
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Identifying the behavior/action desired
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

46. Define reflecting on answers and recycle' as...

47. Identify one primary components of observing & to include...
A) behavior & b) appearance & c) environment
A) where he/she lives & b) where he/she works & c) where he/she learns
Look carefully
A) 'You're saying ________' & b) 'You look (or it looks) __________'

48. Identify the levels of responding & to include...
A) positive & b) negative & c) neutral
A) content & b) feeling & c) feeling and meaning
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Taken very seriously

49. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
Selecting the best way to make requests
A) volume & b) emotion & c) pitch
A) responding & b) asking questions

50. Identify the purpose of communication & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Selecting the best way to make requests
A) inform & b) persuade & c) entertain & d) indicate action