Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify one primary components of observing & to include...






2. Identify aspects considered during the initial stage of observing & to include...






3. Explain 'sizing up a situation as...






4. Define 'softening a request' as...






5. Define 'taking action' as...






6. Identify two primary components of observing & to include...






7. Identify the steps involved in 'sizing up a situation &' to include...






8. Identify three characteristics of voice Which may be used to determine intensity & to include...






9. Identify the elements of reinforcing behavior as...






10. Identify ways in which an employee might verbally respond to content & to include...


11. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






12. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






13. Define reflecting on answers and recycle' as...


14. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






15. Identify the steps in handling request & to include...






16. Identify various questions to be asked in reflecting & to include...






17. Explain that questions are used in addition to the basic skills and responding techniques to...






18. Identify that inferences are more likely to be...






19. Identify steps involved in making requests & to include...






20. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






21. Identify ways in which an employee might verbally respond to content & to include...


22. Define 'interpersonal communication' as...






23. Identify components of good posturing & to include...






24. Define 'interpersonal communication' as...






25. Identify aspects considered during the initial stage of observing & to include...






26. Define 'responding to feeling' as...






27. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






28. Identify the components of the 5WH method as asking...






29. Define 'responding to feeling' as...






30. Identify steps of responding to content & to include...






31. Define ' direct request format' as...






32. Define 'controlling behavior' as...






33. Identify the categories of relationships and feelings as...






34. Identify the major categories of energy levels and describe their respective characteristics as...






35. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






36. Identify the categories of relationships and feelings as...






37. Identify steps in listening & to include...






38. Two skills an officer needs for effective interpersonal communications...






39. Identify one major element of positioning & to include...






40. Define 'responding to content' as...






41. Explain clues that can be used to develop inferences & to include...






42. Define 'controlling behavior' as...






43. Identify various questions to be asked in reflecting & to include...






44. Identify three major elements of positioning & to include...






45. Identify the 'add-on' skills in interpersonal communication & to include...






46. Identify steps of responding to content & to include...






47. Identify steps in responding to feeling & to include...






48. Define 'taking action' as...






49. Identify the components of the 5WH method as asking...






50. Identify several things an officer might look for when first coming on shift & to include...