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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Define 'responding to feeling' as...
Holding your body in such a way to show strength & confidence & interest and control
The ability to capture in words the specific feelings being presented by inmate
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) positive & b) negative & c) neutral

2. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
The ability to capture in words the specific feelings being presented by inmate
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Gathering information quickly and accurately regarding What is occurring in the surroundings
Reflect a person's prejudice and attitude

3. Identify the 'add-on' skills in interpersonal communication & to include...
A) happy & b) angry & c) confused & d) sad & e) scared
A) responding & b) asking questions
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) feeling cues & b) relationships & c) energy levels & d) values

4. Identify the purpose of communication & to include...
Look carefully
A) inform & b) persuade & c) entertain & d) indicate action
A) positive & b) negative & c) neutral
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

5. Identify the steps involved in 'sizing up a situation &' to include...
A) position & b) observe & c) posture & d) listen
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Keeping a safe distance
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

6. Define 'controlling behavior' as...
Open up communications with inmate rather than shutting it off
A) reflect on feeling and reason & b) respond to feeling and meaning
A) behavior & b) appearance & c) environment
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

7. Identify the components of the 5WH method as asking...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Transmission and receipt of a message to effect some kind of action
A) responding & b) asking questions
A) who & b) what & c) why & d) where & e) when & f) how

8. Identify steps in responding to feeling & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) reflect on feeling and intensity & b) respond to feeling
A) content & b) feeling & c) feeling and meaning
A) feeling cues & b) relationships & c) energy levels & d) values

9. Identify the steps in handling request & to include...
A) check things out & b) give a response and reason
Look carefully
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

10. Define 'posturing' as...
A) content & b) feeling & c) feeling and meaning
Holding your body in such a way to show strength & confidence & interest and control
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

11. Define 'interpersonal communication' as...
A) responding & b) asking questions
A) behavior & b) appearance & c) environment
A) position & b) observe & c) posture & d) listen
Transmission and receipt of a message to effect some kind of action

12. Define 'taking action' as...
A) reflect on feeling and intensity & b) respond to feeling
Selecting the best way to make requests
Taken very seriously
A) ability to size up the situation & b) ability to communicate well with inmates

13. Identify the levels of responding & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) content & b) feeling & c) feeling and meaning
A) positive & b) negative & c) neutral
A) position & b) observe & c) posture & d) listen

14. Identify steps in responding to feeling and meaning & to include...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) handling requests & b) making requests & c) reinforcing behavior
Taken very seriously
A) reflect on feeling and reason & b) respond to feeling and meaning

15. Define 'softening a request' as...
Keeping a safe distance
Reflect a person's prejudice and attitude
Taken very seriously
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

16. Identify aspects considered during the initial stage of observing & to include...
Transmission and receipt of a message to effect some kind of action
A polite request & using 'please' or 'would appreciate'
A) behavior & b) appearance & c) environment
A) reflect on feeling and intensity & b) respond to feeling

17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Transmission and receipt of a message to effect some kind of action
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

18. Identify one consideration for giving inmate a reason for your response & to include...
A) position & b) observe & c) posture & d) listen
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Selecting the best way to make requests
Taken very seriously

19. Explain clues that can be used to develop inferences & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Reflect a person's prejudice and attitude

20. Define 'reinforcing behavior' as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) content & b) feeling & c) feeling and meaning
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

21. Define 'responding to feeling and meaning' as...

22. Explain that the statement 'human actions determine human reactions' means...
A) positive & b) negative & c) neutral
A) position & b) observe & c) posture & d) listen
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Look carefully

23. Explain that the statement 'human actions determine human reactions' means...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) check things out & b) give a response and reason
A) reflect on feeling and intensity & b) respond to feeling
Identifying the behavior/action desired

24. Identify steps in responding to feeling & to include...
A) check things out & b) give a response and reason
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Look carefully
A) reflect on feeling and intensity & b) respond to feeling

25. Identify the steps in handling request & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) use the 5WH method & b) reflect on answers and recycle
A) check things out & b) give a response and reason
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

26. Identify steps in listening & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Transmission and receipt of a message to effect some kind of action
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Holding your body in such a way to show strength & confidence & interest and control

27. Define 'interpersonal communication' as...
Transmission and receipt of a message to effect some kind of action
A) check things out & b) give a response and reason
Keeping a safe distance
The ability to capture in words the specific feelings being presented by inmate

28. Identify the 'add-on' skills in interpersonal communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) responding & b) asking questions
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) behavior & b) appearance & c) environment

29. Define 'reinforcing behavior' as...
Active involvement in most activities
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

30. Identify three characteristics of voice Which may be used to determine intensity & to include...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) low & b) moderate & c) high
A) happy & b) angry & c) confused & d) sad & e) scared
A) volume & b) emotion & c) pitch

31. Identify two primary components of observing & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) check things out & b) give a response and reason
Keeping a safe distance
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

32. Define 'controlling behavior' as...
Holding your body in such a way to show strength & confidence & interest and control
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) who & b) what & c) why & d) where & e) when & f) how

33. Explain 'sizing up a situation as...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) responding & b) asking questions

34. Explain that questions are used in addition to the basic skills and responding techniques to...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Open up communications with inmate rather than shutting it off
Taken very seriously
A) use the 5WH method & b) reflect on answers and recycle

35. Two skills an officer needs for effective interpersonal communications...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) ability to size up the situation & b) ability to communicate well with inmates
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) position & b) observe & c) posture & d) listen

36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) reflect on What was seen and heard & b) use a responding format
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

37. Explain that nonverbal communication can...

38. Identify one primary components of observing & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Look carefully
A) inform & b) persuade & c) entertain & d) indicate action
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

39. Identify the levels of responding & to include...
A) content & b) feeling & c) feeling and meaning
A) feeling cues & b) relationships & c) energy levels & d) values
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

40. Identify one major element of positioning & to include...
A) responding & b) asking questions
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Keeping a safe distance
A) 'You're saying ________' & b) 'You look (or it looks) __________'

41. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
Refer the inmate to a counselor or other specialist at the facility
A) reflect on feeling and reason & b) respond to feeling and meaning
A) inform & b) persuade & c) entertain & d) indicate action
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

42. List the application skills used in controlling behavior as...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Identifying the behavior/action desired
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) handling requests & b) making requests & c) reinforcing behavior

43. Two skills an officer needs for effective interpersonal communications...
A) ability to size up the situation & b) ability to communicate well with inmates
A) check things out & b) take appropriate action
A) happy & b) angry & c) confused & d) sad & e) scared
Open up communications with inmate rather than shutting it off

44. Identify three characteristics of voice Which may be used to determine intensity & to include...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) use the 5WH method & b) reflect on answers and recycle
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) volume & b) emotion & c) pitch

45. Identify components of good posturing & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) content & b) feeling & c) feeling and meaning

46. Identify the categories of relationships and feelings as...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Selecting the best way to make requests
Active involvement in most activities
A) positive & b) negative & c) neutral

47. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
A) who & b) what & c) why & d) where & e) when & f) how
A) check things out & b) take appropriate action
Active involvement in most activities
Holding your body in such a way to show strength & confidence & interest and control

48. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) content & b) feeling & c) feeling and meaning
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) 'You're saying ________' & b) 'You look (or it looks) __________'

49. Define 'responding to feeling' as...
The ability to capture in words the specific feelings being presented by inmate
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) behavior & b) appearance & c) environment
A) inform & b) persuade & c) entertain & d) indicate action

50. List various basic feeling words & to include...
Look carefully
A) happy & b) angry & c) confused & d) sad & e) scared
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) use the 5WH method & b) reflect on answers and recycle