Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'posturing' as...






2. Identify two considerations for giving inmate a reason for your response & to include...






3. Define 'responding to feeling' as...






4. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






5. Define 'responding to feeling' as...






6. Identify the categories of relationships and feelings as...






7. Explain 'sizing up a situation as...






8. Identify steps in responding to feeling & to include...






9. Identify steps involved in making requests & to include...






10. Identify steps in listening & to include...






11. Identify one consideration for giving inmate a reason for your response & to include...






12. Identify three characteristics of voice Which may be used to determine intensity & to include...






13. Identify several things an officer might look for when first coming on shift & to include...






14. Explain that the statement 'human actions determine human reactions' means...






15. List various basic feeling words & to include...






16. Identify the three basic environments of every individual & to include...






17. Two skills an officer needs for effective interpersonal communications...






18. Identify the components of the 5WH method as asking...






19. Identify the 'add-on' skills in interpersonal communication & to include...






20. Explain clues that can be used to develop inferences & to include...






21. Identify steps in responding to feeling & to include...






22. Identify the elements of reinforcing behavior as...






23. Identify two primary components of observing & to include...






24. Identify various necessary elements in checking things out & to include...






25. Identify steps involved in making requests & to include...






26. Explain that questions are used in addition to the basic skills and responding techniques to...






27. Define reflecting on answers and recycle' as...


28. Identify aspects considered during the initial stage of observing & to include...






29. Identify the categories of relationships and feelings as...






30. Define reflecting on answers and recycle' as...


31. Define 'mild request format: as...


32. Identify the components of the 5WH method as asking...






33. Explain 'sizing up a situation as...






34. Identify two primary components of observing & to include...






35. Identify aspects considered during the initial stage of observing & to include...






36. Identify the purpose of communication & to include...






37. Identify several things an officer might look for when first coming on shift & to include...






38. Explain clues that can be used to develop inferences & to include...






39. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






40. Identify the levels of responding & to include...






41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






42. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






43. Identify three major elements of positioning & to include...






44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






45. Identify components of good posturing & to include...






46. Identify steps of responding to content & to include...






47. Identify the elements of reinforcing behavior as...






48. Identify steps in responding to feeling and meaning & to include...






49. Identify the purpose of communication & to include...






50. Identify that inferences are more likely to be...