Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain clues that can be used to develop inferences & to include...






2. Define 'mild request format: as...


3. Identify the 'add-on' skills in interpersonal communication & to include...






4. Identify the elements of reinforcing behavior as...






5. Explain that questions are used in addition to the basic skills and responding techniques to...






6. Define 'softening a request' as...






7. Define 'controlling behavior' as...






8. Identify one consideration for giving inmate a reason for your response & to include...






9. Define 'responding to feeling' as...






10. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






11. Identify the 'add-on' skills in interpersonal communication & to include...






12. Identify the three basic environments of every individual & to include...






13. Identify two considerations for giving inmate a reason for your response & to include...






14. Define 'posturing' as...






15. Define reflecting on answers and recycle' as...


16. List the application skills used in controlling behavior as...






17. Define 'interpersonal communication' as...






18. Define 'posturing' as...






19. Define 'responding to content' as...






20. Identify the three basic environments of every individual & to include...






21. Identify steps of responding to content & to include...






22. Define 'taking action' as...






23. Identify techniques to use in taking action & to include...






24. Identify steps in responding to feeling & to include...






25. Identify three characteristics of voice Which may be used to determine intensity & to include...






26. Identify one major element of positioning & to include...






27. Define 'responding to feeling and meaning' as...


28. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






29. Explain that questions are used in addition to the basic skills and responding techniques to...






30. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






31. List the application skills used in controlling behavior as...






32. Identify aspects considered during the initial stage of observing & to include...






33. Identify various necessary elements in checking things out & to include...






34. Identify several things an officer might look for when first coming on shift & to include...






35. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






36. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






37. Identify the categories of relationships and feelings as...






38. Identify steps in listening & to include...






39. Explain that the statement 'human actions determine human reactions' means...






40. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






41. Identify the techniques used in asking questions & to include...






42. Define 'responding to feeling' as...






43. Define 'interpersonal communication' as...






44. Two skills an officer needs for effective interpersonal communications...






45. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






46. Identify ways in which an employee might verbally respond to content & to include...


47. Identify several things an officer might look for when first coming on shift & to include...






48. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






49. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






50. Identify steps in responding to feeling and meaning & to include...