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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Define 'mild request format: as...

2. Identify the steps involved in 'sizing up a situation &' to include...
A) handling requests & b) making requests & c) reinforcing behavior
A) position & b) observe & c) posture & d) listen
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Taken very seriously

3. Explain that the statement 'human actions determine human reactions' means...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) where he/she lives & b) where he/she works & c) where he/she learns
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) behavior & b) appearance & c) environment

4. Identify steps involved in making requests & to include...
A) check things out & b) take appropriate action
Ability to control inmate behavior
A) use the 5WH method & b) reflect on answers and recycle
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

5. List the application skills used in controlling behavior as...
A) low & b) moderate & c) high
A) handling requests & b) making requests & c) reinforcing behavior
Taken very seriously
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

6. Two skills an officer needs for effective interpersonal communications...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) low & b) moderate & c) high
A) ability to size up the situation & b) ability to communicate well with inmates
Reflect a person's prejudice and attitude

7. Identify two primary components of observing & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

8. Define 'mild request format: as...

9. Identify various questions to be asked in reflecting & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Identifying the behavior/action desired

10. Identify the levels of responding & to include...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) content & b) feeling & c) feeling and meaning
A) low & b) moderate & c) high

11. Identify components of good posturing & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) check things out & b) take appropriate action
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) reflect on feeling and intensity & b) respond to feeling

12. Explain 'sizing up a situation as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Selecting the best way to make requests
A) feeling cues & b) relationships & c) energy levels & d) values
Gathering information quickly and accurately regarding What is occurring in the surroundings

13. Identify three characteristics of voice Which may be used to determine intensity & to include...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) volume & b) emotion & c) pitch
Gathering information quickly and accurately regarding What is occurring in the surroundings
A polite request & using 'please' or 'would appreciate'

14. Explain 'sizing up a situation as...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) handling requests & b) making requests & c) reinforcing behavior
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

15. Explain that nonverbal communication can...

16. Identify ways in which an employee might verbally respond to content & to include...

17. Identify three characteristics of voice Which may be used to determine intensity & to include...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) volume & b) emotion & c) pitch
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) feeling cues & b) relationships & c) energy levels & d) values

18. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) check things out & b) give a response and reason
A) who & b) what & c) why & d) where & e) when & f) how

19. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) check things out & b) take appropriate action
A) inform & b) persuade & c) entertain & d) indicate action
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

20. Identify one major element of positioning & to include...
Keeping a safe distance
A) feeling cues & b) relationships & c) energy levels & d) values
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Gathering information quickly and accurately regarding What is occurring in the surroundings

21. Define 'interpersonal communication' as...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Look carefully
Holding your body in such a way to show strength & confidence & interest and control
Transmission and receipt of a message to effect some kind of action

22. Identify various necessary elements in checking things out & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

23. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Ability to control inmate behavior
Refer the inmate to a counselor or other specialist at the facility
A) check things out & b) take appropriate action
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

24. Explain clues that can be used to develop inferences & to include...
A) volume & b) emotion & c) pitch
A) feeling cues & b) relationships & c) energy levels & d) values
A) check things out & b) give a response and reason
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

25. Identify steps in responding to feeling and meaning & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) reflect on feeling and reason & b) respond to feeling and meaning
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) position & b) observe & c) posture & d) listen

26. Identify one consideration for giving inmate a reason for your response & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

27. Identify the major categories of energy levels and describe their respective characteristics as...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) low & b) moderate & c) high
A) ability to size up the situation & b) ability to communicate well with inmates
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

28. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Selecting the best way to make requests
A) check things out & b) give a response and reason
Active involvement in most activities
A) use the 5WH method & b) reflect on answers and recycle

29. Identify steps of responding to content & to include...
A) use the 5WH method & b) reflect on answers and recycle
The ability to capture in words the specific feelings being presented by inmate
Ability to control inmate behavior
A) reflect on What was seen and heard & b) use a responding format

30. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Reflect a person's prejudice and attitude
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Holding your body in such a way to show strength & confidence & interest and control
A) inform & b) persuade & c) entertain & d) indicate action

31. Explain that questions are used in addition to the basic skills and responding techniques to...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Open up communications with inmate rather than shutting it off
A) ability to size up the situation & b) ability to communicate well with inmates
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

32. Define 'taking action' as...
Look carefully
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Selecting the best way to make requests
Taken very seriously

33. Identify the 'add-on' skills in interpersonal communication & to include...
The ability to capture in words the specific feelings being presented by inmate
A) feeling cues & b) relationships & c) energy levels & d) values
A) check things out & b) give a response and reason
A) responding & b) asking questions

34. Define 'responding to feeling and meaning' as...

35. Identify that inferences are more likely to be...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Transmission and receipt of a message to effect some kind of action
Ability to control inmate behavior
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

36. Define ' direct request format' as...
Active involvement in most activities
Identifying the behavior/action desired
A) feeling cues & b) relationships & c) energy levels & d) values
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

37. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
A) feeling cues & b) relationships & c) energy levels & d) values
Refer the inmate to a counselor or other specialist at the facility
Transmission and receipt of a message to effect some kind of action

38. Identify the three basic environments of every individual & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) use the 5WH method & b) reflect on answers and recycle

39. Identify steps in responding to feeling & to include...
A) ability to size up the situation & b) ability to communicate well with inmates
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Refer the inmate to a counselor or other specialist at the facility
A) reflect on feeling and intensity & b) respond to feeling

40. Define reflecting on answers and recycle' as...

41. Define 'responding to feeling' as...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A polite request & using 'please' or 'would appreciate'
A) check things out & b) give a response and reason
The ability to capture in words the specific feelings being presented by inmate

42. Explain clues that can be used to develop inferences & to include...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) feeling cues & b) relationships & c) energy levels & d) values
A) low & b) moderate & c) high
Taken very seriously

43. Identify techniques to use in taking action & to include...
A) content & b) feeling & c) feeling and meaning
A) check things out & b) take appropriate action
A polite request & using 'please' or 'would appreciate'
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

44. Define 'softening a request' as...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Taken very seriously
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

45. Identify techniques to use in taking action & to include...
A) handling requests & b) making requests & c) reinforcing behavior
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) position & b) observe & c) posture & d) listen

46. Identify steps in responding to feeling & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Refer the inmate to a counselor or other specialist at the facility
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) reflect on feeling and intensity & b) respond to feeling

47. Identify various questions to be asked in reflecting & to include...
A) responding & b) asking questions
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) inform & b) persuade & c) entertain & d) indicate action

48. Define 'softening a request' as...
A) use the 5WH method & b) reflect on answers and recycle
A polite request & using 'please' or 'would appreciate'
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Holding your body in such a way to show strength & confidence & interest and control

49. Identify the elements of reinforcing behavior as...
Ability to control inmate behavior
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) ability to size up the situation & b) ability to communicate well with inmates

50. Identify the three basic environments of every individual & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) where he/she lives & b) where he/she works & c) where he/she learns
A) handling requests & b) making requests & c) reinforcing behavior