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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) volume & b) emotion & c) pitch
Keeping a safe distance
A) check things out & b) give a response and reason

2. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A polite request & using 'please' or 'would appreciate'
A) content & b) feeling & c) feeling and meaning

3. Explain that nonverbal communication can...

4. Identify the levels of responding & to include...
Keeping a safe distance
A) content & b) feeling & c) feeling and meaning
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

5. Define 'responding to feeling and meaning' as...

6. Identify steps in responding to feeling and meaning & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) reflect on feeling and reason & b) respond to feeling and meaning
A) behavior & b) appearance & c) environment
Refer the inmate to a counselor or other specialist at the facility

7. Define reflecting on answers and recycle' as...

8. Identify one consideration for giving inmate a reason for your response & to include...
Ability to control inmate behavior
A) feeling cues & b) relationships & c) energy levels & d) values
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

9. Define 'reinforcing behavior' as...
Refer the inmate to a counselor or other specialist at the facility
A) content & b) feeling & c) feeling and meaning
A) use the 5WH method & b) reflect on answers and recycle
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

10. Identify three major elements of positioning & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Transmission and receipt of a message to effect some kind of action
A) reflect on feeling and intensity & b) respond to feeling
A) position & b) observe & c) posture & d) listen

11. Explain clues that can be used to develop inferences & to include...
A) reflect on What was seen and heard & b) use a responding format
A) positive & b) negative & c) neutral
A) behavior & b) appearance & c) environment
A) feeling cues & b) relationships & c) energy levels & d) values

12. Identify the elements of reinforcing behavior as...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) handling requests & b) making requests & c) reinforcing behavior
Refer the inmate to a counselor or other specialist at the facility
A) handling requests & b) making requests & c) reinforcing behavior

13. List the application skills used in controlling behavior as...
A) responding & b) asking questions
A) position & b) observe & c) posture & d) listen
A) handling requests & b) making requests & c) reinforcing behavior
A) low & b) moderate & c) high

14. Two skills an officer needs for effective interpersonal communications...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Ability to control inmate behavior
A) ability to size up the situation & b) ability to communicate well with inmates
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

15. Identify aspects considered during the initial stage of observing & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) behavior & b) appearance & c) environment
A) low & b) moderate & c) high

16. Define reflecting on answers and recycle' as...

17. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) low & b) moderate & c) high
A) position & b) observe & c) posture & d) listen
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

18. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Taken very seriously
Active involvement in most activities
Identifying the behavior/action desired
A) ability to size up the situation & b) ability to communicate well with inmates

19. Identify the three basic environments of every individual & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Active involvement in most activities
A) where he/she lives & b) where he/she works & c) where he/she learns
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

20. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) position & b) observe & c) posture & d) listen
The ability to capture in words the specific feelings being presented by inmate
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

21. List various basic feeling words & to include...
A) happy & b) angry & c) confused & d) sad & e) scared
A) use the 5WH method & b) reflect on answers and recycle
Taken very seriously
A) ability to size up the situation & b) ability to communicate well with inmates

22. Identify the steps in handling request & to include...
Refer the inmate to a counselor or other specialist at the facility
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) check things out & b) give a response and reason

23. Identify ways in which an employee might verbally respond to content & to include...

24. Identify steps of responding to content & to include...
Refer the inmate to a counselor or other specialist at the facility
A) reflect on What was seen and heard & b) use a responding format
A) handling requests & b) making requests & c) reinforcing behavior
A) content & b) feeling & c) feeling and meaning

25. Identify aspects considered during the initial stage of observing & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Look carefully
Holding your body in such a way to show strength & confidence & interest and control
A) behavior & b) appearance & c) environment

26. Identify techniques to use in taking action & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

27. Define 'reinforcing behavior' as...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Active involvement in most activities
A) inform & b) persuade & c) entertain & d) indicate action

28. Identify one primary components of observing & to include...
Look carefully
A) position & b) observe & c) posture & d) listen
A) responding & b) asking questions
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

29. Identify that inferences are more likely to be...
Selecting the best way to make requests
Reflect a person's prejudice and attitude
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Ability to control inmate behavior

30. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) volume & b) emotion & c) pitch
A) check things out & b) give a response and reason
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

31. Identify steps in responding to feeling & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) low & b) moderate & c) high
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Open up communications with inmate rather than shutting it off

32. Identify the major categories of energy levels and describe their respective characteristics as...
A polite request & using 'please' or 'would appreciate'
A) low & b) moderate & c) high
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

33. Explain that questions are used in addition to the basic skills and responding techniques to...
Open up communications with inmate rather than shutting it off
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Ability to control inmate behavior
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

34. Define 'softening a request' as...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Taken very seriously
A) volume & b) emotion & c) pitch
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

35. Identify various necessary elements in checking things out & to include...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) low & b) moderate & c) high
A) who & b) what & c) why & d) where & e) when & f) how
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

36. Identify the techniques used in asking questions & to include...
Look carefully
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) use the 5WH method & b) reflect on answers and recycle
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

37. Identify the steps involved in 'sizing up a situation &' to include...
A) check things out & b) give a response and reason
Selecting the best way to make requests
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) position & b) observe & c) posture & d) listen

38. Identify one major element of positioning & to include...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) inform & b) persuade & c) entertain & d) indicate action
Keeping a safe distance

39. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Active involvement in most activities
Open up communications with inmate rather than shutting it off
A) positive & b) negative & c) neutral
A) use the 5WH method & b) reflect on answers and recycle

40. Identify the levels of responding & to include...
A) content & b) feeling & c) feeling and meaning
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Reflect a person's prejudice and attitude
A) handling requests & b) making requests & c) reinforcing behavior

41. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
A) reflect on feeling and intensity & b) respond to feeling
Ability to control inmate behavior
A) feeling cues & b) relationships & c) energy levels & d) values
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

42. Define 'interpersonal communication' as...
A) content & b) feeling & c) feeling and meaning
A) volume & b) emotion & c) pitch
Transmission and receipt of a message to effect some kind of action
Refer the inmate to a counselor or other specialist at the facility

43. Define 'responding to feeling' as...
The ability to capture in words the specific feelings being presented by inmate
Active involvement in most activities
A polite request & using 'please' or 'would appreciate'
A) reflect on feeling and intensity & b) respond to feeling

44. Explain that the statement 'human actions determine human reactions' means...
A) positive & b) negative & c) neutral
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) handling requests & b) making requests & c) reinforcing behavior
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

45. Identify one consideration for giving inmate a reason for your response & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

46. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Open up communications with inmate rather than shutting it off
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

47. Identify the categories of relationships and feelings as...
A) positive & b) negative & c) neutral
A) volume & b) emotion & c) pitch
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

48. Identify the techniques used in asking questions & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
Reflect a person's prejudice and attitude
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) use the 5WH method & b) reflect on answers and recycle

49. Define 'taking action' as...
Selecting the best way to make requests
A) inform & b) persuade & c) entertain & d) indicate action
A) check things out & b) give a response and reason
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

50. Define ' direct request format' as...
Holding your body in such a way to show strength & confidence & interest and control
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Identifying the behavior/action desired
A) position & b) observe & c) posture & d) listen