Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'softening a request' as...






2. Define 'mild request format: as...


3. List the application skills used in controlling behavior as...






4. Identify the components of the 5WH method as asking...






5. Define 'taking action' as...






6. Identify components of good posturing & to include...






7. Identify the steps in handling request & to include...






8. Identify various necessary elements in checking things out & to include...






9. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






10. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






11. Explain clues that can be used to develop inferences & to include...






12. Identify steps in responding to feeling & to include...






13. Identify various necessary elements in checking things out & to include...






14. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






15. Identify the categories of relationships and feelings as...






16. Identify two primary components of observing & to include...






17. Define 'controlling behavior' as...






18. Identify ways in which an employee might verbally respond to content & to include...


19. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






20. Define 'mild request format: as...


21. Identify two considerations for giving inmate a reason for your response & to include...






22. Identify steps in listening & to include...






23. Explain that questions are used in addition to the basic skills and responding techniques to...






24. Define 'posturing' as...






25. Identify the 'add-on' skills in interpersonal communication & to include...






26. Identify the 'add-on' skills in interpersonal communication & to include...






27. Identify the levels of responding & to include...






28. Identify steps involved in making requests & to include...






29. Define 'posturing' as...






30. Identify ways in which an employee might verbally respond to content & to include...


31. Identify the major categories of energy levels and describe their respective characteristics as...






32. Define reflecting on answers and recycle' as...


33. List the application skills used in controlling behavior as...






34. Identify steps involved in making requests & to include...






35. Identify that inferences are more likely to be...






36. Identify the three basic environments of every individual & to include...






37. Explain 'sizing up a situation as...






38. Identify one major element of positioning & to include...






39. Identify the major categories of energy levels and describe their respective characteristics as...






40. List various basic feeling words & to include...






41. Define 'controlling behavior' as...






42. Define 'responding to feeling and meaning' as...


43. Identify several things an officer might look for when first coming on shift & to include...






44. Identify various questions to be asked in reflecting & to include...






45. Explain that nonverbal communication can...


46. Explain clues that can be used to develop inferences & to include...






47. Identify techniques to use in taking action & to include...






48. Define 'responding to feeling' as...






49. Explain that the statement 'human actions determine human reactions' means...






50. Two skills an officer needs for effective interpersonal communications...