Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the elements of reinforcing behavior as...






2. Define 'softening a request' as...






3. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






4. List the application skills used in controlling behavior as...






5. Define 'mild request format: as...


6. Define 'posturing' as...






7. Identify the categories of relationships and feelings as...






8. Identify one major element of positioning & to include...






9. Identify the techniques used in asking questions & to include...






10. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






11. Identify steps of responding to content & to include...






12. Identify steps in responding to feeling & to include...






13. Explain clues that can be used to develop inferences & to include...






14. Identify one consideration for giving inmate a reason for your response & to include...






15. Identify one primary components of observing & to include...






16. Identify components of good posturing & to include...






17. Two skills an officer needs for effective interpersonal communications...






18. Identify various questions to be asked in reflecting & to include...






19. Identify various necessary elements in checking things out & to include...






20. Explain 'sizing up a situation as...






21. Explain clues that can be used to develop inferences & to include...






22. Define 'responding to feeling' as...






23. Identify components of good posturing & to include...






24. Explain 'sizing up a situation as...






25. Define 'responding to feeling and meaning' as...


26. Define ' direct request format' as...






27. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






28. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






29. Identify three characteristics of voice Which may be used to determine intensity & to include...






30. Define 'responding to feeling' as...






31. Identify one primary components of observing & to include...






32. Define 'taking action' as...






33. Identify one major element of positioning & to include...






34. Explain that nonverbal communication can...


35. Define 'controlling behavior' as...






36. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






37. Identify steps in listening & to include...






38. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






39. Identify three characteristics of voice Which may be used to determine intensity & to include...






40. Identify aspects considered during the initial stage of observing & to include...






41. Define 'reinforcing behavior' as...






42. Identify steps involved in making requests & to include...






43. Identify steps in responding to feeling and meaning & to include...






44. Identify that inferences are more likely to be...






45. Identify that inferences are more likely to be...






46. Define 'softening a request' as...






47. Define 'reinforcing behavior' as...






48. Identify steps involved in making requests & to include...






49. Identify three major elements of positioning & to include...






50. Identify the components of the 5WH method as asking...