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Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify steps in listening & to include...






2. Identify steps in listening & to include...






3. Identify steps in responding to feeling & to include...






4. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






5. Define 'interpersonal communication' as...






6. Identify the major categories of energy levels and describe their respective characteristics as...






7. Two skills an officer needs for effective interpersonal communications...






8. Identify ways in which an employee might verbally respond to content & to include...

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9. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






10. Define 'reinforcing behavior' as...






11. Identify steps involved in making requests & to include...






12. Identify one primary components of observing & to include...






13. Identify ways in which an employee might verbally respond to content & to include...

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14. Identify the steps involved in 'sizing up a situation &' to include...






15. Identify aspects considered during the initial stage of observing & to include...






16. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






17. Explain clues that can be used to develop inferences & to include...






18. Identify the components of the 5WH method as asking...






19. List various basic feeling words & to include...






20. Identify two primary components of observing & to include...






21. Define 'mild request format: as...

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22. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






23. Explain that the statement 'human actions determine human reactions' means...






24. Identify the steps in handling request & to include...






25. Define ' direct request format' as...






26. Identify various questions to be asked in reflecting & to include...






27. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






28. Define 'softening a request' as...






29. Identify that inferences are more likely to be...






30. Identify steps in responding to feeling and meaning & to include...






31. Identify the categories of relationships and feelings as...






32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






33. Identify the purpose of communication & to include...






34. Identify that inferences are more likely to be...






35. Identify components of good posturing & to include...






36. Explain that questions are used in addition to the basic skills and responding techniques to...






37. Identify three major elements of positioning & to include...






38. Identify aspects considered during the initial stage of observing & to include...






39. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






40. Identify two primary components of observing & to include...






41. Identify one consideration for giving inmate a reason for your response & to include...






42. Define 'posturing' as...






43. Define 'responding to content' as...






44. Identify the components of the 5WH method as asking...






45. List various basic feeling words & to include...






46. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






47. Identify steps in responding to feeling and meaning & to include...






48. Identify three characteristics of voice Which may be used to determine intensity & to include...






49. Identify steps in responding to feeling & to include...






50. Identify two considerations for giving inmate a reason for your response & to include...






Can you answer 50 questions in 15 minutes?



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