Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






2. Identify the techniques used in asking questions & to include...






3. Identify the categories of relationships and feelings as...






4. Identify aspects considered during the initial stage of observing & to include...






5. Identify techniques to use in taking action & to include...






6. Identify the categories of relationships and feelings as...






7. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






8. Identify one consideration for giving inmate a reason for your response & to include...






9. Identify various questions to be asked in reflecting & to include...






10. Identify steps involved in making requests & to include...






11. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






12. Identify ways in which an employee might verbally respond to content & to include...


13. Identify components of good posturing & to include...






14. Define 'softening a request' as...






15. Identify the steps involved in 'sizing up a situation &' to include...






16. Explain 'sizing up a situation as...






17. List the application skills used in controlling behavior as...






18. Identify the purpose of communication & to include...






19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






20. Identify several things an officer might look for when first coming on shift & to include...






21. Define 'reinforcing behavior' as...






22. Identify one consideration for giving inmate a reason for your response & to include...






23. List various basic feeling words & to include...






24. Identify that inferences are more likely to be...






25. Identify steps in listening & to include...






26. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






27. Identify the components of the 5WH method as asking...






28. Identify the elements of reinforcing behavior as...






29. Define 'taking action' as...






30. Identify various necessary elements in checking things out & to include...






31. Explain 'sizing up a situation as...






32. Define 'responding to feeling' as...






33. List various basic feeling words & to include...






34. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






35. Identify aspects considered during the initial stage of observing & to include...






36. Identify the purpose of communication & to include...






37. Define 'taking action' as...






38. Identify the levels of responding & to include...






39. Identify several things an officer might look for when first coming on shift & to include...






40. Define 'mild request format: as...


41. Define 'reinforcing behavior' as...






42. Identify steps in responding to feeling and meaning & to include...






43. Define 'interpersonal communication' as...






44. Identify the steps involved in 'sizing up a situation &' to include...






45. Explain that nonverbal communication can...


46. Explain that questions are used in addition to the basic skills and responding techniques to...






47. Explain that the statement 'human actions determine human reactions' means...






48. Identify one major element of positioning & to include...






49. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






50. Define 'controlling behavior' as...