Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List various basic feeling words & to include...






2. Define reflecting on answers and recycle' as...


3. Identify several things an officer might look for when first coming on shift & to include...






4. Two skills an officer needs for effective interpersonal communications...






5. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






6. Two skills an officer needs for effective interpersonal communications...






7. Identify the three basic environments of every individual & to include...






8. Identify one consideration for giving inmate a reason for your response & to include...






9. Identify the elements of reinforcing behavior as...






10. Define 'mild request format: as...


11. Define ' direct request format' as...






12. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






13. Identify ways in which an employee might verbally respond to content & to include...


14. Identify two considerations for giving inmate a reason for your response & to include...






15. Define 'taking action' as...






16. Identify the steps in handling request & to include...






17. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






18. Identify one consideration for giving inmate a reason for your response & to include...






19. Identify one major element of positioning & to include...






20. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






21. Identify steps in responding to feeling and meaning & to include...






22. Define 'reinforcing behavior' as...






23. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






24. Identify steps involved in making requests & to include...






25. Identify the 'add-on' skills in interpersonal communication & to include...






26. Identify the categories of relationships and feelings as...






27. Identify three major elements of positioning & to include...






28. Explain 'sizing up a situation as...






29. Define 'posturing' as...






30. Identify aspects considered during the initial stage of observing & to include...






31. Identify the levels of responding & to include...






32. Identify one major element of positioning & to include...






33. Identify ways in which an employee might verbally respond to content & to include...


34. Identify the major categories of energy levels and describe their respective characteristics as...






35. Explain that questions are used in addition to the basic skills and responding techniques to...






36. Define 'responding to feeling and meaning' as...


37. Identify three major elements of positioning & to include...






38. Define 'interpersonal communication' as...






39. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






40. Identify various questions to be asked in reflecting & to include...






41. Identify two considerations for giving inmate a reason for your response & to include...






42. Define 'responding to feeling' as...






43. Explain that nonverbal communication can...


44. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






45. Identify the purpose of communication & to include...






46. Explain that the statement 'human actions determine human reactions' means...






47. Explain 'sizing up a situation as...






48. Identify the steps involved in 'sizing up a situation &' to include...






49. Define reflecting on answers and recycle' as...


50. Identify components of good posturing & to include...