Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that questions are used in addition to the basic skills and responding techniques to...






2. Identify the techniques used in asking questions & to include...






3. Define 'reinforcing behavior' as...






4. Identify ways in which an employee might verbally respond to content & to include...

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5. Identify the categories of relationships and feelings as...






6. List the application skills used in controlling behavior as...






7. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






8. Identify components of good posturing & to include...






9. Identify the steps involved in 'sizing up a situation &' to include...






10. Identify various questions to be asked in reflecting & to include...






11. Identify three characteristics of voice Which may be used to determine intensity & to include...






12. Define ' direct request format' as...






13. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






14. Identify steps in responding to feeling & to include...






15. Identify three characteristics of voice Which may be used to determine intensity & to include...






16. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






17. Define 'controlling behavior' as...






18. Explain that nonverbal communication can...

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19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






20. Define 'posturing' as...






21. Identify various necessary elements in checking things out & to include...






22. Identify the elements of reinforcing behavior as...






23. Define reflecting on answers and recycle' as...

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24. Identify ways in which an employee might verbally respond to content & to include...

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25. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






26. Define 'softening a request' as...






27. Identify steps involved in making requests & to include...






28. Define 'responding to feeling and meaning' as...

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29. Identify two primary components of observing & to include...






30. Identify the steps involved in 'sizing up a situation &' to include...






31. Identify various questions to be asked in reflecting & to include...






32. Identify steps in responding to feeling and meaning & to include...






33. Identify three major elements of positioning & to include...






34. Define 'responding to feeling' as...






35. Identify the purpose of communication & to include...






36. Define 'responding to content' as...






37. Define 'mild request format: as...

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38. Identify steps in responding to feeling and meaning & to include...






39. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






40. Identify one consideration for giving inmate a reason for your response & to include...






41. List various basic feeling words & to include...






42. List various basic feeling words & to include...






43. Identify techniques to use in taking action & to include...






44. Identify the techniques used in asking questions & to include...






45. Define 'responding to feeling' as...






46. Define 'reinforcing behavior' as...






47. Identify the major categories of energy levels and describe their respective characteristics as...






48. Define 'responding to content' as...






49. Define ' direct request format' as...






50. Identify the levels of responding & to include...