Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'softening a request' as...






2. Identify steps involved in making requests & to include...






3. Explain that the statement 'human actions determine human reactions' means...






4. Identify one consideration for giving inmate a reason for your response & to include...






5. Define 'posturing' as...






6. Identify the levels of responding & to include...






7. Two skills an officer needs for effective interpersonal communications...






8. Identify various necessary elements in checking things out & to include...






9. Define 'softening a request' as...






10. Explain that the statement 'human actions determine human reactions' means...






11. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






12. Identify various necessary elements in checking things out & to include...






13. Identify two primary components of observing & to include...






14. Identify three characteristics of voice Which may be used to determine intensity & to include...






15. Define 'responding to content' as...






16. Define 'posturing' as...






17. Define 'interpersonal communication' as...






18. Two skills an officer needs for effective interpersonal communications...






19. List the application skills used in controlling behavior as...






20. Identify three characteristics of voice Which may be used to determine intensity & to include...






21. Define 'responding to feeling and meaning' as...

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22. Explain that nonverbal communication can...

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23. Identify steps in listening & to include...






24. Identify techniques to use in taking action & to include...






25. Define 'taking action' as...






26. Explain that nonverbal communication can...

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27. List various basic feeling words & to include...






28. Define 'responding to feeling' as...






29. Identify one consideration for giving inmate a reason for your response & to include...






30. Identify the purpose of communication & to include...






31. Define reflecting on answers and recycle' as...

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32. Identify three major elements of positioning & to include...






33. Identify one major element of positioning & to include...






34. Identify the elements of reinforcing behavior as...






35. Identify three major elements of positioning & to include...






36. Define 'responding to feeling' as...






37. Identify that inferences are more likely to be...






38. Explain that questions are used in addition to the basic skills and responding techniques to...






39. Identify steps involved in making requests & to include...






40. Identify the 'add-on' skills in interpersonal communication & to include...






41. Identify steps in responding to feeling & to include...






42. Explain 'sizing up a situation as...






43. Identify ways in which an employee might verbally respond to content & to include...

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44. Identify one major element of positioning & to include...






45. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






46. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






47. Identify the steps involved in 'sizing up a situation &' to include...






48. Identify the components of the 5WH method as asking...






49. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






50. Identify one primary components of observing & to include...