Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify one major element of positioning & to include...






2. Define 'responding to feeling and meaning' as...


3. Define 'responding to content' as...






4. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






5. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






6. Explain clues that can be used to develop inferences & to include...






7. Identify one consideration for giving inmate a reason for your response & to include...






8. Identify one major element of positioning & to include...






9. Define 'softening a request' as...






10. Define ' direct request format' as...






11. Identify steps in responding to feeling and meaning & to include...






12. Identify various questions to be asked in reflecting & to include...






13. Explain that nonverbal communication can...


14. Define 'reinforcing behavior' as...






15. Define 'mild request format: as...


16. Identify steps involved in making requests & to include...






17. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






18. Identify the levels of responding & to include...






19. Identify two considerations for giving inmate a reason for your response & to include...






20. Identify one primary components of observing & to include...






21. Define 'reinforcing behavior' as...






22. Define 'interpersonal communication' as...






23. Identify steps in responding to feeling & to include...






24. Identify two primary components of observing & to include...






25. Identify several things an officer might look for when first coming on shift & to include...






26. Define reflecting on answers and recycle' as...


27. Identify steps in responding to feeling and meaning & to include...






28. Identify the steps in handling request & to include...






29. Identify three characteristics of voice Which may be used to determine intensity & to include...






30. Explain 'sizing up a situation as...






31. Define reflecting on answers and recycle' as...


32. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






33. Identify steps in listening & to include...






34. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






35. Identify several things an officer might look for when first coming on shift & to include...






36. List various basic feeling words & to include...






37. Identify steps in listening & to include...






38. Identify ways in which an employee might verbally respond to content & to include...


39. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






40. Two skills an officer needs for effective interpersonal communications...






41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






43. Identify aspects considered during the initial stage of observing & to include...






44. Identify the levels of responding & to include...






45. Identify the three basic environments of every individual & to include...






46. Identify various questions to be asked in reflecting & to include...






47. Define 'posturing' as...






48. Identify two considerations for giving inmate a reason for your response & to include...






49. Identify aspects considered during the initial stage of observing & to include...






50. Identify that inferences are more likely to be...