Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'responding to feeling and meaning' as...


2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






3. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






4. Identify several things an officer might look for when first coming on shift & to include...






5. Identify the major categories of energy levels and describe their respective characteristics as...






6. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






7. Define ' direct request format' as...






8. Define 'responding to feeling' as...






9. Identify ways in which an employee might verbally respond to content & to include...


10. Identify one major element of positioning & to include...






11. Identify steps in responding to feeling & to include...






12. Identify techniques to use in taking action & to include...






13. Identify steps in responding to feeling and meaning & to include...






14. Define 'taking action' as...






15. List various basic feeling words & to include...






16. Identify one primary components of observing & to include...






17. Identify the three basic environments of every individual & to include...






18. Identify the elements of reinforcing behavior as...






19. Identify one consideration for giving inmate a reason for your response & to include...






20. List the application skills used in controlling behavior as...






21. Define ' direct request format' as...






22. Identify aspects considered during the initial stage of observing & to include...






23. Identify components of good posturing & to include...






24. Define 'taking action' as...






25. Identify steps in listening & to include...






26. Identify various questions to be asked in reflecting & to include...






27. Explain that nonverbal communication can...


28. Define 'controlling behavior' as...






29. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






30. Define 'responding to content' as...






31. List the application skills used in controlling behavior as...






32. Define 'responding to feeling' as...






33. Identify techniques to use in taking action & to include...






34. Identify various questions to be asked in reflecting & to include...






35. Explain that nonverbal communication can...


36. Identify three characteristics of voice Which may be used to determine intensity & to include...






37. Identify the 'add-on' skills in interpersonal communication & to include...






38. Identify steps of responding to content & to include...






39. Define 'interpersonal communication' as...






40. Define reflecting on answers and recycle' as...


41. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






42. Explain 'sizing up a situation as...






43. Identify the 'add-on' skills in interpersonal communication & to include...






44. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






45. Identify steps in listening & to include...






46. Identify three major elements of positioning & to include...






47. Identify several things an officer might look for when first coming on shift & to include...






48. Identify two primary components of observing & to include...






49. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






50. Identify the purpose of communication & to include...