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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Define 'posturing' as...
Active involvement in most activities
Holding your body in such a way to show strength & confidence & interest and control
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

2. Define 'controlling behavior' as...
A) position & b) observe & c) posture & d) listen
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

3. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
The ability to capture in words the specific feelings being presented by inmate
A) ability to size up the situation & b) ability to communicate well with inmates
Reflect a person's prejudice and attitude

4. Define 'taking action' as...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Keeping a safe distance
Selecting the best way to make requests
The ability to capture in words the specific feelings being presented by inmate

5. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Reflect a person's prejudice and attitude
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) position & b) observe & c) posture & d) listen
Ability to control inmate behavior

6. Identify the steps in handling request & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) check things out & b) give a response and reason
A) happy & b) angry & c) confused & d) sad & e) scared
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

7. Identify aspects considered during the initial stage of observing & to include...
A) content & b) feeling & c) feeling and meaning
A) content & b) feeling & c) feeling and meaning
Selecting the best way to make requests
A) behavior & b) appearance & c) environment

8. Identify the three basic environments of every individual & to include...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) where he/she lives & b) where he/she works & c) where he/she learns
A) positive & b) negative & c) neutral
A) happy & b) angry & c) confused & d) sad & e) scared

9. Identify various questions to be asked in reflecting & to include...
Identifying the behavior/action desired
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reflect on feeling and intensity & b) respond to feeling

10. Identify various necessary elements in checking things out & to include...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) responding & b) asking questions
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

11. Define 'responding to feeling and meaning' as...

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12. Identify the three basic environments of every individual & to include...
A) ability to size up the situation & b) ability to communicate well with inmates
Transmission and receipt of a message to effect some kind of action
A) where he/she lives & b) where he/she works & c) where he/she learns
A) content & b) feeling & c) feeling and meaning

13. Identify the techniques used in asking questions & to include...
A) use the 5WH method & b) reflect on answers and recycle
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
The ability to capture in words the specific feelings being presented by inmate
A) reflect on feeling and intensity & b) respond to feeling

14. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Keeping a safe distance
Look carefully
A) handling requests & b) making requests & c) reinforcing behavior
Taken very seriously

15. Define 'reinforcing behavior' as...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

16. Define 'responding to feeling' as...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) volume & b) emotion & c) pitch
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
The ability to capture in words the specific feelings being presented by inmate

17. Define 'mild request format: as...

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18. Explain clues that can be used to develop inferences & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
Taken very seriously
A) position & b) observe & c) posture & d) listen
A) feeling cues & b) relationships & c) energy levels & d) values

19. Identify the elements of reinforcing behavior as...
A) content & b) feeling & c) feeling and meaning
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) handling requests & b) making requests & c) reinforcing behavior
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

20. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) positive & b) negative & c) neutral
A) reflect on What was seen and heard & b) use a responding format
A) volume & b) emotion & c) pitch
Identifying the behavior/action desired

21. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Transmission and receipt of a message to effect some kind of action
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Active involvement in most activities

22. Define 'responding to content' as...
Keeping a safe distance
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

23. Define 'controlling behavior' as...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) ability to size up the situation & b) ability to communicate well with inmates
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Gathering information quickly and accurately regarding What is occurring in the surroundings

24. Identify one primary components of observing & to include...
A) volume & b) emotion & c) pitch
Transmission and receipt of a message to effect some kind of action
Look carefully
A) 'You're saying ________' & b) 'You look (or it looks) __________'

25. Define 'reinforcing behavior' as...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Refer the inmate to a counselor or other specialist at the facility
A) behavior & b) appearance & c) environment
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

26. Identify components of good posturing & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Keeping a safe distance
Ability to control inmate behavior
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

27. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
Refer the inmate to a counselor or other specialist at the facility
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A polite request & using 'please' or 'would appreciate'
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

28. Identify the major categories of energy levels and describe their respective characteristics as...
Open up communications with inmate rather than shutting it off
Transmission and receipt of a message to effect some kind of action
A) handling requests & b) making requests & c) reinforcing behavior
A) low & b) moderate & c) high

29. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) happy & b) angry & c) confused & d) sad & e) scared
A) content & b) feeling & c) feeling and meaning

30. Define reflecting on answers and recycle' as...

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31. Identify steps involved in making requests & to include...
A) check things out & b) take appropriate action
Transmission and receipt of a message to effect some kind of action
Refer the inmate to a counselor or other specialist at the facility
A) happy & b) angry & c) confused & d) sad & e) scared

32. Identify various questions to be asked in reflecting & to include...
Active involvement in most activities
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Reflect a person's prejudice and attitude
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

33. List the application skills used in controlling behavior as...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Ability to control inmate behavior
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) handling requests & b) making requests & c) reinforcing behavior

34. Explain that questions are used in addition to the basic skills and responding techniques to...
Transmission and receipt of a message to effect some kind of action
Open up communications with inmate rather than shutting it off
A) position & b) observe & c) posture & d) listen
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

35. Identify the techniques used in asking questions & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Selecting the best way to make requests
Transmission and receipt of a message to effect some kind of action
A) use the 5WH method & b) reflect on answers and recycle

36. Identify the purpose of communication & to include...
A) use the 5WH method & b) reflect on answers and recycle
A) inform & b) persuade & c) entertain & d) indicate action
Reflect a person's prejudice and attitude
Open up communications with inmate rather than shutting it off

37. Identify three characteristics of voice Which may be used to determine intensity & to include...
Reflect a person's prejudice and attitude
A) check things out & b) take appropriate action
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) volume & b) emotion & c) pitch

38. Identify the levels of responding & to include...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) check things out & b) take appropriate action
Taken very seriously
A) content & b) feeling & c) feeling and meaning

39. Identify the steps involved in 'sizing up a situation &' to include...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) position & b) observe & c) posture & d) listen
Gathering information quickly and accurately regarding What is occurring in the surroundings
Reflect a person's prejudice and attitude

40. Define 'interpersonal communication' as...
Open up communications with inmate rather than shutting it off
A) reflect on What was seen and heard & b) use a responding format
Transmission and receipt of a message to effect some kind of action
A) reflect on feeling and intensity & b) respond to feeling

41. Define ' direct request format' as...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) responding & b) asking questions
A) check things out & b) give a response and reason
Identifying the behavior/action desired

42. Identify the 'add-on' skills in interpersonal communication & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) responding & b) asking questions
Transmission and receipt of a message to effect some kind of action
A) reflect on What was seen and heard & b) use a responding format

43. Define 'responding to feeling' as...
Transmission and receipt of a message to effect some kind of action
The ability to capture in words the specific feelings being presented by inmate
A) responding & b) asking questions
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

44. Identify two considerations for giving inmate a reason for your response & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) volume & b) emotion & c) pitch
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Selecting the best way to make requests

45. Identify techniques to use in taking action & to include...
Taken very seriously
Refer the inmate to a counselor or other specialist at the facility
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) feeling cues & b) relationships & c) energy levels & d) values

46. Identify the steps in handling request & to include...
A) behavior & b) appearance & c) environment
The ability to capture in words the specific feelings being presented by inmate
A) check things out & b) give a response and reason
Keeping a safe distance

47. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) responding & b) asking questions
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

48. Identify several things an officer might look for when first coming on shift & to include...
The ability to capture in words the specific feelings being presented by inmate
Holding your body in such a way to show strength & confidence & interest and control
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) check things out & b) take appropriate action

49. Define 'softening a request' as...
Keeping a safe distance
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) responding & b) asking questions
A) reflect on feeling and reason & b) respond to feeling and meaning

50. Identify the levels of responding & to include...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Taken very seriously
A) content & b) feeling & c) feeling and meaning