Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify several things an officer might look for when first coming on shift & to include...






2. Identify steps involved in making requests & to include...






3. Identify that inferences are more likely to be...






4. Explain clues that can be used to develop inferences & to include...






5. Identify various necessary elements in checking things out & to include...






6. Identify one major element of positioning & to include...






7. Identify one major element of positioning & to include...






8. Identify the elements of reinforcing behavior as...






9. Identify steps in responding to feeling & to include...






10. Identify three characteristics of voice Which may be used to determine intensity & to include...






11. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






12. Identify techniques to use in taking action & to include...






13. List the application skills used in controlling behavior as...






14. Explain that questions are used in addition to the basic skills and responding techniques to...






15. Define reflecting on answers and recycle' as...


16. Identify several things an officer might look for when first coming on shift & to include...






17. Identify the components of the 5WH method as asking...






18. Identify the three basic environments of every individual & to include...






19. Define 'mild request format: as...


20. Define 'posturing' as...






21. Define 'posturing' as...






22. Identify the steps involved in 'sizing up a situation &' to include...






23. Define 'responding to feeling and meaning' as...


24. Identify the steps in handling request & to include...






25. Explain that the statement 'human actions determine human reactions' means...






26. Identify two considerations for giving inmate a reason for your response & to include...






27. Identify steps of responding to content & to include...






28. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






29. Identify one consideration for giving inmate a reason for your response & to include...






30. Identify the steps in handling request & to include...






31. Explain that nonverbal communication can...


32. Define 'responding to feeling' as...






33. Identify the steps involved in 'sizing up a situation &' to include...






34. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






35. Define reflecting on answers and recycle' as...


36. Explain 'sizing up a situation as...






37. Identify aspects considered during the initial stage of observing & to include...






38. Identify the three basic environments of every individual & to include...






39. Define 'controlling behavior' as...






40. Identify three characteristics of voice Which may be used to determine intensity & to include...






41. Identify two primary components of observing & to include...






42. Identify the techniques used in asking questions & to include...






43. Identify steps in responding to feeling & to include...






44. Identify the categories of relationships and feelings as...






45. Identify various questions to be asked in reflecting & to include...






46. Define 'reinforcing behavior' as...






47. Define 'taking action' as...






48. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






49. Identify three major elements of positioning & to include...






50. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...