Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'softening a request' as...






2. Explain clues that can be used to develop inferences & to include...






3. Identify the purpose of communication & to include...






4. Identify three characteristics of voice Which may be used to determine intensity & to include...






5. Identify two considerations for giving inmate a reason for your response & to include...






6. Identify steps in responding to feeling and meaning & to include...






7. Define 'mild request format: as...


8. Explain that nonverbal communication can...


9. Identify the three basic environments of every individual & to include...






10. Identify the levels of responding & to include...






11. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






12. Define 'responding to feeling' as...






13. Identify one primary components of observing & to include...






14. Identify the components of the 5WH method as asking...






15. Identify various questions to be asked in reflecting & to include...






16. Explain that the statement 'human actions determine human reactions' means...






17. Identify the categories of relationships and feelings as...






18. Identify the steps involved in 'sizing up a situation &' to include...






19. Identify two primary components of observing & to include...






20. Two skills an officer needs for effective interpersonal communications...






21. Identify aspects considered during the initial stage of observing & to include...






22. Define 'responding to feeling and meaning' as...


23. Identify techniques to use in taking action & to include...






24. Define 'mild request format: as...


25. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






26. Define 'posturing' as...






27. Identify the major categories of energy levels and describe their respective characteristics as...






28. Identify the techniques used in asking questions & to include...






29. Identify three characteristics of voice Which may be used to determine intensity & to include...






30. Identify one consideration for giving inmate a reason for your response & to include...






31. Explain that nonverbal communication can...


32. Define 'taking action' as...






33. Identify steps in responding to feeling and meaning & to include...






34. Explain that questions are used in addition to the basic skills and responding techniques to...






35. Identify that inferences are more likely to be...






36. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






37. Define 'controlling behavior' as...






38. Define 'reinforcing behavior' as...






39. Define 'posturing' as...






40. Identify the 'add-on' skills in interpersonal communication & to include...






41. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






42. Identify several things an officer might look for when first coming on shift & to include...






43. Identify various questions to be asked in reflecting & to include...






44. Define 'reinforcing behavior' as...






45. Explain that the statement 'human actions determine human reactions' means...






46. Explain clues that can be used to develop inferences & to include...






47. Two skills an officer needs for effective interpersonal communications...






48. Identify steps involved in making requests & to include...






49. Define reflecting on answers and recycle' as...


50. Identify the steps involved in 'sizing up a situation &' to include...