Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify techniques to use in taking action & to include...






2. Identify the components of the 5WH method as asking...






3. Identify various questions to be asked in reflecting & to include...






4. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






5. Identify the components of the 5WH method as asking...






6. Define 'controlling behavior' as...






7. Explain that the statement 'human actions determine human reactions' means...






8. Identify the steps in handling request & to include...






9. Identify various necessary elements in checking things out & to include...






10. Define 'controlling behavior' as...






11. Identify steps of responding to content & to include...






12. List the application skills used in controlling behavior as...






13. Define 'responding to feeling and meaning' as...


14. Identify the elements of reinforcing behavior as...






15. Identify that inferences are more likely to be...






16. Explain 'sizing up a situation as...






17. Define reflecting on answers and recycle' as...


18. Identify the techniques used in asking questions & to include...






19. Identify the purpose of communication & to include...






20. Identify the levels of responding & to include...






21. Identify the purpose of communication & to include...






22. Identify the 'add-on' skills in interpersonal communication & to include...






23. Identify steps in responding to feeling & to include...






24. Identify two considerations for giving inmate a reason for your response & to include...






25. Identify steps involved in making requests & to include...






26. Identify one consideration for giving inmate a reason for your response & to include...






27. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






28. Identify the techniques used in asking questions & to include...






29. Identify steps in listening & to include...






30. Define 'softening a request' as...






31. Explain that the statement 'human actions determine human reactions' means...






32. List various basic feeling words & to include...






33. Identify two primary components of observing & to include...






34. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






35. Define 'mild request format: as...


36. Identify the 'add-on' skills in interpersonal communication & to include...






37. Explain that questions are used in addition to the basic skills and responding techniques to...






38. Identify the categories of relationships and feelings as...






39. Define 'responding to content' as...






40. Define 'responding to feeling' as...






41. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






43. Define 'reinforcing behavior' as...






44. Identify the three basic environments of every individual & to include...






45. Define ' direct request format' as...






46. Identify ways in which an employee might verbally respond to content & to include...


47. Identify the steps in handling request & to include...






48. Identify one major element of positioning & to include...






49. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






50. Define 'mild request format: as...