Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the purpose of communication & to include...






2. Define 'responding to feeling and meaning' as...


3. Define 'interpersonal communication' as...






4. Explain that questions are used in addition to the basic skills and responding techniques to...






5. Identify steps in responding to feeling and meaning & to include...






6. Identify three major elements of positioning & to include...






7. Identify components of good posturing & to include...






8. Explain that nonverbal communication can...


9. Identify one major element of positioning & to include...






10. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






11. List the application skills used in controlling behavior as...






12. Define 'softening a request' as...






13. Two skills an officer needs for effective interpersonal communications...






14. Identify the levels of responding & to include...






15. Define 'controlling behavior' as...






16. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






17. Two skills an officer needs for effective interpersonal communications...






18. Identify steps involved in making requests & to include...






19. Identify three characteristics of voice Which may be used to determine intensity & to include...






20. Define 'responding to feeling' as...






21. Identify the steps involved in 'sizing up a situation &' to include...






22. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






23. Identify the three basic environments of every individual & to include...






24. Explain clues that can be used to develop inferences & to include...






25. Identify the steps involved in 'sizing up a situation &' to include...






26. Identify steps in responding to feeling & to include...






27. Identify ways in which an employee might verbally respond to content & to include...


28. Identify techniques to use in taking action & to include...






29. Define 'mild request format: as...


30. Identify steps in responding to feeling & to include...






31. Identify various necessary elements in checking things out & to include...






32. Identify several things an officer might look for when first coming on shift & to include...






33. Identify the levels of responding & to include...






34. Identify the techniques used in asking questions & to include...






35. Identify the steps in handling request & to include...






36. Define 'taking action' as...






37. Identify two primary components of observing & to include...






38. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






39. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






40. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






41. Identify one primary components of observing & to include...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






43. Identify steps in responding to feeling and meaning & to include...






44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






45. Identify one consideration for giving inmate a reason for your response & to include...






46. Identify the techniques used in asking questions & to include...






47. Identify various questions to be asked in reflecting & to include...






48. Identify two considerations for giving inmate a reason for your response & to include...






49. Define 'responding to content' as...






50. Identify one consideration for giving inmate a reason for your response & to include...