Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify various questions to be asked in reflecting & to include...






2. Identify steps of responding to content & to include...






3. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






4. Identify steps of responding to content & to include...






5. Identify the techniques used in asking questions & to include...






6. Identify two considerations for giving inmate a reason for your response & to include...






7. Identify the steps in handling request & to include...






8. Two skills an officer needs for effective interpersonal communications...






9. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






10. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






11. Identify the steps involved in 'sizing up a situation &' to include...






12. Define 'mild request format: as...


13. Identify one primary components of observing & to include...






14. Define reflecting on answers and recycle' as...


15. Explain that the statement 'human actions determine human reactions' means...






16. Identify techniques to use in taking action & to include...






17. Identify steps in responding to feeling & to include...






18. Identify the major categories of energy levels and describe their respective characteristics as...






19. Define ' direct request format' as...






20. Identify steps in responding to feeling & to include...






21. Identify the major categories of energy levels and describe their respective characteristics as...






22. Identify various necessary elements in checking things out & to include...






23. Identify the three basic environments of every individual & to include...






24. Identify aspects considered during the initial stage of observing & to include...






25. Identify ways in which an employee might verbally respond to content & to include...


26. Identify techniques to use in taking action & to include...






27. Define 'mild request format: as...


28. Identify three characteristics of voice Which may be used to determine intensity & to include...






29. Identify steps in responding to feeling and meaning & to include...






30. Identify one major element of positioning & to include...






31. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






32. Identify the elements of reinforcing behavior as...






33. Identify one primary components of observing & to include...






34. Define 'interpersonal communication' as...






35. Define 'taking action' as...






36. Identify the steps in handling request & to include...






37. Define 'responding to content' as...






38. Identify the categories of relationships and feelings as...






39. Identify steps in listening & to include...






40. Define 'responding to feeling' as...






41. Identify that inferences are more likely to be...






42. Identify three major elements of positioning & to include...






43. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






44. Identify steps involved in making requests & to include...






45. Identify steps involved in making requests & to include...






46. Define 'softening a request' as...






47. Define 'controlling behavior' as...






48. Identify several things an officer might look for when first coming on shift & to include...






49. Define 'posturing' as...






50. Identify the components of the 5WH method as asking...