Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify steps in responding to feeling & to include...






2. Identify the elements of reinforcing behavior as...






3. Identify the categories of relationships and feelings as...






4. Explain that questions are used in addition to the basic skills and responding techniques to...






5. Identify several things an officer might look for when first coming on shift & to include...






6. Identify steps of responding to content & to include...






7. Identify three major elements of positioning & to include...






8. Define 'taking action' as...






9. Identify two primary components of observing & to include...






10. Explain 'sizing up a situation as...






11. Define 'controlling behavior' as...






12. Identify steps in listening & to include...






13. Identify the major categories of energy levels and describe their respective characteristics as...






14. Identify the techniques used in asking questions & to include...






15. Define 'controlling behavior' as...






16. Define reflecting on answers and recycle' as...


17. Identify one major element of positioning & to include...






18. Identify two primary components of observing & to include...






19. Define 'interpersonal communication' as...






20. Identify the components of the 5WH method as asking...






21. Define reflecting on answers and recycle' as...


22. Define 'reinforcing behavior' as...






23. Define 'responding to content' as...






24. Identify that inferences are more likely to be...






25. Identify the elements of reinforcing behavior as...






26. Explain that questions are used in addition to the basic skills and responding techniques to...






27. Identify steps involved in making requests & to include...






28. Two skills an officer needs for effective interpersonal communications...






29. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






30. Define 'softening a request' as...






31. Identify several things an officer might look for when first coming on shift & to include...






32. Identify various questions to be asked in reflecting & to include...






33. Identify the steps involved in 'sizing up a situation &' to include...






34. Identify the categories of relationships and feelings as...






35. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






36. Identify the three basic environments of every individual & to include...






37. List various basic feeling words & to include...






38. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






39. Identify the levels of responding & to include...






40. Identify the 'add-on' skills in interpersonal communication & to include...






41. Identify one consideration for giving inmate a reason for your response & to include...






42. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






43. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






44. Define 'responding to feeling' as...






45. Identify techniques to use in taking action & to include...






46. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






47. Explain that nonverbal communication can...


48. Define 'responding to content' as...






49. Identify one consideration for giving inmate a reason for your response & to include...






50. Identify the 'add-on' skills in interpersonal communication & to include...