Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'responding to feeling and meaning' as...


2. Identify the steps in handling request & to include...






3. Identify steps of responding to content & to include...






4. Identify steps in listening & to include...






5. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






6. Define reflecting on answers and recycle' as...


7. Explain clues that can be used to develop inferences & to include...






8. Identify two primary components of observing & to include...






9. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






10. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






11. Define 'taking action' as...






12. Identify the levels of responding & to include...






13. Identify three characteristics of voice Which may be used to determine intensity & to include...






14. Define 'interpersonal communication' as...






15. Identify ways in which an employee might verbally respond to content & to include...


16. Explain that nonverbal communication can...


17. Define 'reinforcing behavior' as...






18. Identify the categories of relationships and feelings as...






19. Define 'mild request format: as...


20. Identify components of good posturing & to include...






21. Identify the purpose of communication & to include...






22. Identify steps in responding to feeling and meaning & to include...






23. Define 'responding to feeling' as...






24. Identify one major element of positioning & to include...






25. Define 'responding to feeling and meaning' as...


26. Identify the 'add-on' skills in interpersonal communication & to include...






27. Identify ways in which an employee might verbally respond to content & to include...


28. Identify the steps in handling request & to include...






29. Identify the purpose of communication & to include...






30. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






31. Define 'softening a request' as...






32. Explain that nonverbal communication can...


33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






34. Identify steps in responding to feeling & to include...






35. Identify two primary components of observing & to include...






36. Identify various necessary elements in checking things out & to include...






37. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






38. Explain that questions are used in addition to the basic skills and responding techniques to...






39. Identify the steps involved in 'sizing up a situation &' to include...






40. Identify the components of the 5WH method as asking...






41. Identify steps in responding to feeling & to include...






42. Define 'controlling behavior' as...






43. Identify one primary components of observing & to include...






44. Define 'responding to feeling' as...






45. Define 'interpersonal communication' as...






46. Two skills an officer needs for effective interpersonal communications...






47. Define 'reinforcing behavior' as...






48. Identify the major categories of energy levels and describe their respective characteristics as...






49. Define ' direct request format' as...






50. Identify techniques to use in taking action & to include...