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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify aspects considered during the initial stage of observing & to include...
A) responding & b) asking questions
Keeping a safe distance
A) behavior & b) appearance & c) environment
A) who & b) what & c) why & d) where & e) when & f) how

2. Identify steps of responding to content & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Refer the inmate to a counselor or other specialist at the facility
A) reflect on What was seen and heard & b) use a responding format

3. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Look carefully
Ability to control inmate behavior
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

4. Two skills an officer needs for effective interpersonal communications...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) ability to size up the situation & b) ability to communicate well with inmates
Gathering information quickly and accurately regarding What is occurring in the surroundings

5. Identify various necessary elements in checking things out & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) content & b) feeling & c) feeling and meaning
A) low & b) moderate & c) high
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

6. Define 'controlling behavior' as...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Transmission and receipt of a message to effect some kind of action
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) where he/she lives & b) where he/she works & c) where he/she learns

7. Identify one primary components of observing & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Look carefully
A) low & b) moderate & c) high

8. Identify various necessary elements in checking things out & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) behavior & b) appearance & c) environment
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

9. Identify steps involved in making requests & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) happy & b) angry & c) confused & d) sad & e) scared
A) check things out & b) take appropriate action

10. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
Transmission and receipt of a message to effect some kind of action
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

11. List various basic feeling words & to include...
A) behavior & b) appearance & c) environment
A) reflect on feeling and intensity & b) respond to feeling
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) happy & b) angry & c) confused & d) sad & e) scared

12. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

13. Identify the steps in handling request & to include...
Selecting the best way to make requests
A) check things out & b) give a response and reason
Selecting the best way to make requests
A) feeling cues & b) relationships & c) energy levels & d) values

14. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Active involvement in most activities
A) check things out & b) take appropriate action

15. Define 'responding to feeling' as...
A) inform & b) persuade & c) entertain & d) indicate action
The ability to capture in words the specific feelings being presented by inmate
A) check things out & b) give a response and reason
A) check things out & b) give a response and reason

16. Define 'reinforcing behavior' as...
Reflect a person's prejudice and attitude
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Holding your body in such a way to show strength & confidence & interest and control
A) use the 5WH method & b) reflect on answers and recycle
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) feeling cues & b) relationships & c) energy levels & d) values

18. Identify steps involved in making requests & to include...
A) check things out & b) take appropriate action
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) low & b) moderate & c) high
A) happy & b) angry & c) confused & d) sad & e) scared

19. Define 'responding to content' as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) happy & b) angry & c) confused & d) sad & e) scared
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Selecting the best way to make requests

20. Identify one primary components of observing & to include...
Look carefully
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

21. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
A) check things out & b) take appropriate action
A) use the 5WH method & b) reflect on answers and recycle
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

22. Identify various questions to be asked in reflecting & to include...
A) volume & b) emotion & c) pitch
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) handling requests & b) making requests & c) reinforcing behavior

23. Identify the elements of reinforcing behavior as...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Look carefully
Identifying the behavior/action desired
Open up communications with inmate rather than shutting it off

24. Define reflecting on answers and recycle' as...

25. Define 'interpersonal communication' as...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
The ability to capture in words the specific feelings being presented by inmate
Transmission and receipt of a message to effect some kind of action
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

26. Identify the levels of responding & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) feeling cues & b) relationships & c) energy levels & d) values
A) content & b) feeling & c) feeling and meaning
A) check things out & b) give a response and reason

27. Identify that inferences are more likely to be...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) handling requests & b) making requests & c) reinforcing behavior
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

28. Identify one consideration for giving inmate a reason for your response & to include...
Keeping a safe distance
Ability to control inmate behavior
The ability to capture in words the specific feelings being presented by inmate
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

29. Identify the techniques used in asking questions & to include...
A) use the 5WH method & b) reflect on answers and recycle
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A polite request & using 'please' or 'would appreciate'
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

30. Identify several things an officer might look for when first coming on shift & to include...
Taken very seriously
A) use the 5WH method & b) reflect on answers and recycle
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Taken very seriously

31. Identify various questions to be asked in reflecting & to include...
Holding your body in such a way to show strength & confidence & interest and control
Active involvement in most activities
A) behavior & b) appearance & c) environment
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

32. Explain that nonverbal communication can...

33. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
A) position & b) observe & c) posture & d) listen
Refer the inmate to a counselor or other specialist at the facility
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

34. Explain 'sizing up a situation as...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Look carefully
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) low & b) moderate & c) high

35. Identify the techniques used in asking questions & to include...
Transmission and receipt of a message to effect some kind of action
A) use the 5WH method & b) reflect on answers and recycle
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Transmission and receipt of a message to effect some kind of action

36. Identify ways in which an employee might verbally respond to content & to include...

37. Explain that nonverbal communication can...

38. Identify one consideration for giving inmate a reason for your response & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) responding & b) asking questions
Refer the inmate to a counselor or other specialist at the facility
Active involvement in most activities

39. Define 'softening a request' as...
A) content & b) feeling & c) feeling and meaning
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) position & b) observe & c) posture & d) listen
A) ability to size up the situation & b) ability to communicate well with inmates

40. Define 'mild request format: as...

41. Identify the 'add-on' skills in interpersonal communication & to include...
A) responding & b) asking questions
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Active involvement in most activities

42. Define 'responding to feeling and meaning' as...

43. Identify one major element of positioning & to include...
Keeping a safe distance
A) ability to size up the situation & b) ability to communicate well with inmates
A) position & b) observe & c) posture & d) listen
A) feeling cues & b) relationships & c) energy levels & d) values

44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) check things out & b) take appropriate action
A) feeling cues & b) relationships & c) energy levels & d) values
A) where he/she lives & b) where he/she works & c) where he/she learns
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

45. Explain clues that can be used to develop inferences & to include...
Transmission and receipt of a message to effect some kind of action
A) feeling cues & b) relationships & c) energy levels & d) values
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

46. Identify the major categories of energy levels and describe their respective characteristics as...
A) low & b) moderate & c) high
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

47. Define 'taking action' as...
Selecting the best way to make requests
A) check things out & b) give a response and reason
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

48. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Ability to control inmate behavior
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A polite request & using 'please' or 'would appreciate'
A) inform & b) persuade & c) entertain & d) indicate action

49. Explain that the statement 'human actions determine human reactions' means...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Open up communications with inmate rather than shutting it off
A) reflect on feeling and intensity & b) respond to feeling
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

50. Identify the steps involved in 'sizing up a situation &' to include...
Transmission and receipt of a message to effect some kind of action
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) position & b) observe & c) posture & d) listen