Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify that inferences are more likely to be...






2. Identify the elements of reinforcing behavior as...






3. Two skills an officer needs for effective interpersonal communications...






4. Identify the categories of relationships and feelings as...






5. Define ' direct request format' as...






6. Define 'softening a request' as...






7. Define reflecting on answers and recycle' as...


8. Explain that the statement 'human actions determine human reactions' means...






9. Identify the steps in handling request & to include...






10. Define 'posturing' as...






11. Define 'taking action' as...






12. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






13. Identify steps in listening & to include...






14. Identify various questions to be asked in reflecting & to include...






15. Identify the three basic environments of every individual & to include...






16. Identify the levels of responding & to include...






17. Define 'reinforcing behavior' as...






18. Identify three characteristics of voice Which may be used to determine intensity & to include...






19. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






20. Identify components of good posturing & to include...






21. Define 'responding to content' as...






22. Identify one primary components of observing & to include...






23. Identify steps in responding to feeling & to include...






24. Identify the components of the 5WH method as asking...






25. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






26. Define 'mild request format: as...


27. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






28. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






29. Identify two primary components of observing & to include...






30. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






31. List various basic feeling words & to include...






32. Identify several things an officer might look for when first coming on shift & to include...






33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






34. Define 'interpersonal communication' as...






35. Identify various questions to be asked in reflecting & to include...






36. Define 'softening a request' as...






37. Identify the three basic environments of every individual & to include...






38. Identify three characteristics of voice Which may be used to determine intensity & to include...






39. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






40. Identify one major element of positioning & to include...






41. Identify techniques to use in taking action & to include...






42. Identify the techniques used in asking questions & to include...






43. List the application skills used in controlling behavior as...






44. List various basic feeling words & to include...






45. Identify steps involved in making requests & to include...






46. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






47. Define 'mild request format: as...


48. Identify steps in responding to feeling & to include...






49. Identify the 'add-on' skills in interpersonal communication & to include...






50. Two skills an officer needs for effective interpersonal communications...