Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'interpersonal communication' as...






2. Identify three major elements of positioning & to include...






3. Explain that nonverbal communication can...


4. Define 'responding to feeling' as...






5. Define 'responding to feeling and meaning' as...


6. Identify steps in listening & to include...






7. Identify steps of responding to content & to include...






8. Explain that nonverbal communication can...


9. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






10. Define 'softening a request' as...






11. Identify aspects considered during the initial stage of observing & to include...






12. Define 'controlling behavior' as...






13. Define 'mild request format: as...


14. Define 'taking action' as...






15. Identify several things an officer might look for when first coming on shift & to include...






16. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






17. Define 'posturing' as...






18. Identify steps involved in making requests & to include...






19. List various basic feeling words & to include...






20. Identify various questions to be asked in reflecting & to include...






21. Explain 'sizing up a situation as...






22. Identify steps in responding to feeling & to include...






23. Define 'controlling behavior' as...






24. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






25. Define 'responding to content' as...






26. Identify various questions to be asked in reflecting & to include...






27. Identify steps in responding to feeling & to include...






28. Identify steps involved in making requests & to include...






29. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






30. Identify the three basic environments of every individual & to include...






31. Identify one primary components of observing & to include...






32. Identify components of good posturing & to include...






33. Define 'responding to content' as...






34. Identify one consideration for giving inmate a reason for your response & to include...






35. Identify two considerations for giving inmate a reason for your response & to include...






36. Identify two primary components of observing & to include...






37. Define ' direct request format' as...






38. Explain clues that can be used to develop inferences & to include...






39. Identify one consideration for giving inmate a reason for your response & to include...






40. Explain that questions are used in addition to the basic skills and responding techniques to...






41. Define ' direct request format' as...






42. Explain that the statement 'human actions determine human reactions' means...






43. Define 'reinforcing behavior' as...






44. Identify various necessary elements in checking things out & to include...






45. Define 'posturing' as...






46. Identify the steps involved in 'sizing up a situation &' to include...






47. Define reflecting on answers and recycle' as...


48. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






49. Explain that questions are used in addition to the basic skills and responding techniques to...






50. Identify steps in responding to feeling and meaning & to include...