Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the major categories of energy levels and describe their respective characteristics as...






2. Identify components of good posturing & to include...






3. Define 'responding to feeling and meaning' as...


4. Identify two considerations for giving inmate a reason for your response & to include...






5. Identify one major element of positioning & to include...






6. Define 'taking action' as...






7. Identify steps of responding to content & to include...






8. Identify steps in listening & to include...






9. Explain that nonverbal communication can...


10. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






11. Identify two primary components of observing & to include...






12. Identify steps in responding to feeling and meaning & to include...






13. Explain that questions are used in addition to the basic skills and responding techniques to...






14. Identify various questions to be asked in reflecting & to include...






15. Identify steps in listening & to include...






16. Explain 'sizing up a situation as...






17. Define 'responding to feeling and meaning' as...


18. Define 'responding to feeling' as...






19. Identify ways in which an employee might verbally respond to content & to include...


20. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






21. Identify the elements of reinforcing behavior as...






22. Identify the purpose of communication & to include...






23. Identify steps involved in making requests & to include...






24. Identify techniques to use in taking action & to include...






25. Identify that inferences are more likely to be...






26. Identify steps in responding to feeling & to include...






27. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






28. Identify the components of the 5WH method as asking...






29. Identify the levels of responding & to include...






30. Identify one consideration for giving inmate a reason for your response & to include...






31. Explain that the statement 'human actions determine human reactions' means...






32. Identify one primary components of observing & to include...






33. List the application skills used in controlling behavior as...






34. Define 'posturing' as...






35. Identify three major elements of positioning & to include...






36. Identify the three basic environments of every individual & to include...






37. Identify the purpose of communication & to include...






38. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






39. Identify that inferences are more likely to be...






40. Identify aspects considered during the initial stage of observing & to include...






41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






43. Explain 'sizing up a situation as...






44. Explain clues that can be used to develop inferences & to include...






45. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






46. Identify the steps involved in 'sizing up a situation &' to include...






47. Identify the components of the 5WH method as asking...






48. Define ' direct request format' as...






49. Identify the categories of relationships and feelings as...






50. Identify one major element of positioning & to include...