Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the three basic environments of every individual & to include...






2. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






3. Two skills an officer needs for effective interpersonal communications...






4. List the application skills used in controlling behavior as...






5. Identify one major element of positioning & to include...






6. Identify the steps involved in 'sizing up a situation &' to include...






7. Identify the 'add-on' skills in interpersonal communication & to include...






8. Identify the three basic environments of every individual & to include...






9. Explain that the statement 'human actions determine human reactions' means...






10. Define 'taking action' as...






11. Define 'mild request format: as...


12. Define 'taking action' as...






13. List various basic feeling words & to include...






14. Define 'responding to feeling and meaning' as...


15. Identify various questions to be asked in reflecting & to include...






16. Define 'softening a request' as...






17. Define 'responding to content' as...






18. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






19. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






20. Identify the elements of reinforcing behavior as...






21. List the application skills used in controlling behavior as...






22. Identify two considerations for giving inmate a reason for your response & to include...






23. Identify aspects considered during the initial stage of observing & to include...






24. Define 'responding to content' as...






25. Identify two primary components of observing & to include...






26. Identify steps of responding to content & to include...






27. Define 'reinforcing behavior' as...






28. Identify the levels of responding & to include...






29. Define reflecting on answers and recycle' as...


30. Define 'interpersonal communication' as...






31. Explain 'sizing up a situation as...






32. Two skills an officer needs for effective interpersonal communications...






33. Define ' direct request format' as...






34. Identify the techniques used in asking questions & to include...






35. Define ' direct request format' as...






36. Identify steps of responding to content & to include...






37. Identify that inferences are more likely to be...






38. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






39. Identify the major categories of energy levels and describe their respective characteristics as...






40. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






41. Identify various necessary elements in checking things out & to include...






42. Identify three major elements of positioning & to include...






43. Identify several things an officer might look for when first coming on shift & to include...






44. Identify the major categories of energy levels and describe their respective characteristics as...






45. Identify steps in responding to feeling and meaning & to include...






46. Explain that the statement 'human actions determine human reactions' means...






47. Identify various questions to be asked in reflecting & to include...






48. Identify components of good posturing & to include...






49. Identify the purpose of communication & to include...






50. Identify two considerations for giving inmate a reason for your response & to include...