Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the steps in handling request & to include...






2. Explain clues that can be used to develop inferences & to include...






3. Define 'responding to feeling and meaning' as...


4. Identify one primary components of observing & to include...






5. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






6. Define 'mild request format: as...


7. Identify the major categories of energy levels and describe their respective characteristics as...






8. Define 'controlling behavior' as...






9. Identify the three basic environments of every individual & to include...






10. Identify the techniques used in asking questions & to include...






11. Identify the components of the 5WH method as asking...






12. Identify aspects considered during the initial stage of observing & to include...






13. Identify several things an officer might look for when first coming on shift & to include...






14. Two skills an officer needs for effective interpersonal communications...






15. Define 'responding to feeling' as...






16. Identify various questions to be asked in reflecting & to include...






17. Identify techniques to use in taking action & to include...






18. Define reflecting on answers and recycle' as...


19. Explain 'sizing up a situation as...






20. Define reflecting on answers and recycle' as...


21. Identify that inferences are more likely to be...






22. Identify steps in responding to feeling and meaning & to include...






23. Identify steps in listening & to include...






24. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






25. List the application skills used in controlling behavior as...






26. Identify steps in responding to feeling and meaning & to include...






27. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






28. Explain that the statement 'human actions determine human reactions' means...






29. Identify steps involved in making requests & to include...






30. Define 'responding to content' as...






31. Identify two primary components of observing & to include...






32. List the application skills used in controlling behavior as...






33. Identify the major categories of energy levels and describe their respective characteristics as...






34. Identify three characteristics of voice Which may be used to determine intensity & to include...






35. Identify the levels of responding & to include...






36. Identify ways in which an employee might verbally respond to content & to include...


37. Identify that inferences are more likely to be...






38. Define 'taking action' as...






39. Identify one major element of positioning & to include...






40. Explain clues that can be used to develop inferences & to include...






41. Identify the elements of reinforcing behavior as...






42. Identify ways in which an employee might verbally respond to content & to include...


43. Identify one consideration for giving inmate a reason for your response & to include...






44. Identify the steps in handling request & to include...






45. Identify aspects considered during the initial stage of observing & to include...






46. Identify the categories of relationships and feelings as...






47. Explain 'sizing up a situation as...






48. Identify components of good posturing & to include...






49. Define 'reinforcing behavior' as...






50. Identify the three basic environments of every individual & to include...