Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the three basic environments of every individual & to include...






2. Define 'posturing' as...






3. Identify steps in responding to feeling & to include...






4. Define 'taking action' as...






5. Explain that the statement 'human actions determine human reactions' means...






6. Identify various necessary elements in checking things out & to include...






7. Identify one major element of positioning & to include...






8. Identify the steps involved in 'sizing up a situation &' to include...






9. Identify two primary components of observing & to include...






10. Identify the three basic environments of every individual & to include...






11. Identify the techniques used in asking questions & to include...






12. Explain that nonverbal communication can...


13. Identify components of good posturing & to include...






14. Identify that inferences are more likely to be...






15. Define 'softening a request' as...






16. Define 'reinforcing behavior' as...






17. Identify that inferences are more likely to be...






18. Identify various questions to be asked in reflecting & to include...






19. Identify steps of responding to content & to include...






20. Identify steps in responding to feeling and meaning & to include...






21. Define ' direct request format' as...






22. Identify ways in which an employee might verbally respond to content & to include...


23. Define 'controlling behavior' as...






24. List various basic feeling words & to include...






25. Define 'posturing' as...






26. Explain clues that can be used to develop inferences & to include...






27. Identify ways in which an employee might verbally respond to content & to include...


28. Identify various necessary elements in checking things out & to include...






29. Define 'mild request format: as...


30. Identify several things an officer might look for when first coming on shift & to include...






31. Identify various questions to be asked in reflecting & to include...






32. Identify steps in listening & to include...






33. Two skills an officer needs for effective interpersonal communications...






34. Define 'reinforcing behavior' as...






35. Identify the elements of reinforcing behavior as...






36. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






37. Define reflecting on answers and recycle' as...


38. Define 'interpersonal communication' as...






39. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






40. Identify three major elements of positioning & to include...






41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






42. Identify the steps involved in 'sizing up a situation &' to include...






43. Explain clues that can be used to develop inferences & to include...






44. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






45. Identify one primary components of observing & to include...






46. Identify the techniques used in asking questions & to include...






47. Identify aspects considered during the initial stage of observing & to include...






48. Identify the components of the 5WH method as asking...






49. Identify the levels of responding & to include...






50. Identify two considerations for giving inmate a reason for your response & to include...