Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






2. Identify the levels of responding & to include...






3. Identify steps involved in making requests & to include...






4. Identify various necessary elements in checking things out & to include...






5. Identify the major categories of energy levels and describe their respective characteristics as...






6. Identify several things an officer might look for when first coming on shift & to include...






7. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






8. Define 'softening a request' as...






9. Identify steps of responding to content & to include...






10. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






11. Define 'softening a request' as...






12. Identify one major element of positioning & to include...






13. Identify several things an officer might look for when first coming on shift & to include...






14. Identify one major element of positioning & to include...






15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






16. Identify the techniques used in asking questions & to include...






17. Identify the three basic environments of every individual & to include...






18. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






19. Define 'controlling behavior' as...






20. Define 'responding to feeling' as...






21. Identify the categories of relationships and feelings as...






22. Identify the components of the 5WH method as asking...






23. Identify two considerations for giving inmate a reason for your response & to include...






24. Identify one consideration for giving inmate a reason for your response & to include...






25. Identify the major categories of energy levels and describe their respective characteristics as...






26. Define 'reinforcing behavior' as...






27. Define 'responding to feeling and meaning' as...


28. Explain clues that can be used to develop inferences & to include...






29. Explain 'sizing up a situation as...






30. Identify steps in listening & to include...






31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






32. Identify aspects considered during the initial stage of observing & to include...






33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






34. Identify that inferences are more likely to be...






35. Explain that nonverbal communication can...


36. Define reflecting on answers and recycle' as...


37. Identify steps involved in making requests & to include...






38. Identify the categories of relationships and feelings as...






39. Define 'posturing' as...






40. Define 'responding to content' as...






41. Identify the steps in handling request & to include...






42. List the application skills used in controlling behavior as...






43. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






44. Define ' direct request format' as...






45. Explain that nonverbal communication can...


46. Identify steps in responding to feeling & to include...






47. Identify one primary components of observing & to include...






48. Identify two primary components of observing & to include...






49. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






50. Identify two primary components of observing & to include...