Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify two primary components of observing & to include...






2. Identify steps in listening & to include...






3. Identify the steps involved in 'sizing up a situation &' to include...






4. Identify steps in responding to feeling & to include...






5. List various basic feeling words & to include...






6. Identify ways in which an employee might verbally respond to content & to include...


7. Identify steps involved in making requests & to include...






8. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






9. Identify steps of responding to content & to include...






10. Define 'softening a request' as...






11. Define 'interpersonal communication' as...






12. Explain that the statement 'human actions determine human reactions' means...






13. Identify the techniques used in asking questions & to include...






14. Two skills an officer needs for effective interpersonal communications...






15. Identify the purpose of communication & to include...






16. Identify steps in responding to feeling and meaning & to include...






17. Identify three major elements of positioning & to include...






18. Define 'reinforcing behavior' as...






19. Identify techniques to use in taking action & to include...






20. Identify several things an officer might look for when first coming on shift & to include...






21. Identify the components of the 5WH method as asking...






22. Identify three characteristics of voice Which may be used to determine intensity & to include...






23. Define 'reinforcing behavior' as...






24. Identify the steps in handling request & to include...






25. Identify the steps involved in 'sizing up a situation &' to include...






26. Explain 'sizing up a situation as...






27. Identify that inferences are more likely to be...






28. Identify the levels of responding & to include...






29. Identify two considerations for giving inmate a reason for your response & to include...






30. Explain that the statement 'human actions determine human reactions' means...






31. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






32. Define 'taking action' as...






33. Define 'controlling behavior' as...






34. Define 'mild request format: as...


35. Identify aspects considered during the initial stage of observing & to include...






36. Explain clues that can be used to develop inferences & to include...






37. Define 'taking action' as...






38. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






39. Identify the categories of relationships and feelings as...






40. Identify the steps in handling request & to include...






41. Define 'responding to feeling' as...






42. Identify steps in listening & to include...






43. Explain that nonverbal communication can...


44. Identify the elements of reinforcing behavior as...






45. Identify one major element of positioning & to include...






46. Identify one primary components of observing & to include...






47. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






48. Define 'softening a request' as...






49. Identify one major element of positioning & to include...






50. Identify the major categories of energy levels and describe their respective characteristics as...