Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify steps of responding to content & to include...






2. Define 'responding to content' as...






3. Explain clues that can be used to develop inferences & to include...






4. Identify the elements of reinforcing behavior as...






5. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






6. Define ' direct request format' as...






7. Identify the steps in handling request & to include...






8. Identify the major categories of energy levels and describe their respective characteristics as...






9. Define 'mild request format: as...


10. Define 'softening a request' as...






11. List the application skills used in controlling behavior as...






12. Identify the three basic environments of every individual & to include...






13. Two skills an officer needs for effective interpersonal communications...






14. Identify the purpose of communication & to include...






15. Identify techniques to use in taking action & to include...






16. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






17. Identify the elements of reinforcing behavior as...






18. Identify steps in responding to feeling and meaning & to include...






19. Define 'responding to feeling and meaning' as...


20. Identify ways in which an employee might verbally respond to content & to include...


21. Define 'interpersonal communication' as...






22. Identify one primary components of observing & to include...






23. Identify components of good posturing & to include...






24. Identify two primary components of observing & to include...






25. Define 'controlling behavior' as...






26. Identify steps in responding to feeling & to include...






27. Define 'responding to feeling' as...






28. Identify one primary components of observing & to include...






29. Explain that nonverbal communication can...


30. Identify the levels of responding & to include...






31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






32. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






33. Identify several things an officer might look for when first coming on shift & to include...






34. Identify three major elements of positioning & to include...






35. Identify the techniques used in asking questions & to include...






36. Identify the 'add-on' skills in interpersonal communication & to include...






37. Define reflecting on answers and recycle' as...


38. Identify two considerations for giving inmate a reason for your response & to include...






39. Define 'reinforcing behavior' as...






40. Define reflecting on answers and recycle' as...


41. Identify two primary components of observing & to include...






42. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






43. List the application skills used in controlling behavior as...






44. Identify techniques to use in taking action & to include...






45. Identify the steps involved in 'sizing up a situation &' to include...






46. Identify several things an officer might look for when first coming on shift & to include...






47. Identify the techniques used in asking questions & to include...






48. Identify the components of the 5WH method as asking...






49. Define 'responding to feeling and meaning' as...


50. Identify the levels of responding & to include...