Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'responding to feeling and meaning' as...


2. Identify two primary components of observing & to include...






3. Identify steps in responding to feeling & to include...






4. Define 'responding to content' as...






5. Identify techniques to use in taking action & to include...






6. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






7. Explain clues that can be used to develop inferences & to include...






8. Two skills an officer needs for effective interpersonal communications...






9. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






10. Identify three characteristics of voice Which may be used to determine intensity & to include...






11. Explain that nonverbal communication can...


12. Define 'responding to feeling' as...






13. Identify the elements of reinforcing behavior as...






14. Define reflecting on answers and recycle' as...


15. Define 'softening a request' as...






16. Define reflecting on answers and recycle' as...


17. Explain clues that can be used to develop inferences & to include...






18. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






19. Identify the purpose of communication & to include...






20. Identify steps in listening & to include...






21. Identify the purpose of communication & to include...






22. Identify one consideration for giving inmate a reason for your response & to include...






23. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






24. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






25. Identify steps of responding to content & to include...






26. Identify aspects considered during the initial stage of observing & to include...






27. Identify the techniques used in asking questions & to include...






28. Identify the levels of responding & to include...






29. Identify one major element of positioning & to include...






30. List the application skills used in controlling behavior as...






31. Define 'posturing' as...






32. Identify various questions to be asked in reflecting & to include...






33. Identify steps in responding to feeling and meaning & to include...






34. Identify the components of the 5WH method as asking...






35. List the application skills used in controlling behavior as...






36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






37. Identify the levels of responding & to include...






38. Define 'responding to feeling and meaning' as...


39. Identify several things an officer might look for when first coming on shift & to include...






40. Identify components of good posturing & to include...






41. Identify the three basic environments of every individual & to include...






42. Identify the categories of relationships and feelings as...






43. Identify the three basic environments of every individual & to include...






44. Identify ways in which an employee might verbally respond to content & to include...


45. Define 'posturing' as...






46. Identify three characteristics of voice Which may be used to determine intensity & to include...






47. Explain that nonverbal communication can...


48. Identify three major elements of positioning & to include...






49. Identify steps involved in making requests & to include...






50. Define 'reinforcing behavior' as...