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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) feeling cues & b) relationships & c) energy levels & d) values
A polite request & using 'please' or 'would appreciate'
Taken very seriously
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
A) check things out & b) give a response and reason
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) inform & b) persuade & c) entertain & d) indicate action
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

3. Identify components of good posturing & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) position & b) observe & c) posture & d) listen
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

4. Define 'mild request format: as...

5. Define 'posturing' as...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Taken very seriously
Holding your body in such a way to show strength & confidence & interest and control
A) position & b) observe & c) posture & d) listen

6. Identify the major categories of energy levels and describe their respective characteristics as...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Refer the inmate to a counselor or other specialist at the facility
A) positive & b) negative & c) neutral
A) low & b) moderate & c) high

7. Identify two considerations for giving inmate a reason for your response & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Holding your body in such a way to show strength & confidence & interest and control
A) positive & b) negative & c) neutral
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

8. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Keeping a safe distance
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) volume & b) emotion & c) pitch

9. Identify one major element of positioning & to include...
A) reflect on feeling and intensity & b) respond to feeling
Keeping a safe distance
A) check things out & b) give a response and reason
A) content & b) feeling & c) feeling and meaning

10. Identify aspects considered during the initial stage of observing & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) behavior & b) appearance & c) environment
Holding your body in such a way to show strength & confidence & interest and control
Active involvement in most activities

11. Identify three major elements of positioning & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A polite request & using 'please' or 'would appreciate'
The ability to capture in words the specific feelings being presented by inmate
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

12. Identify various questions to be asked in reflecting & to include...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) responding & b) asking questions
Reflect a person's prejudice and attitude
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

13. Identify one primary components of observing & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Look carefully
A) feeling cues & b) relationships & c) energy levels & d) values
Transmission and receipt of a message to effect some kind of action

14. Identify steps in responding to feeling and meaning & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) reflect on feeling and reason & b) respond to feeling and meaning
Transmission and receipt of a message to effect some kind of action
Selecting the best way to make requests

15. Identify the steps involved in 'sizing up a situation &' to include...
A) position & b) observe & c) posture & d) listen
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) happy & b) angry & c) confused & d) sad & e) scared
Taken very seriously

16. Explain that questions are used in addition to the basic skills and responding techniques to...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Open up communications with inmate rather than shutting it off

17. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) positive & b) negative & c) neutral
A) reflect on What was seen and heard & b) use a responding format
Look carefully

18. Identify the elements of reinforcing behavior as...
A) position & b) observe & c) posture & d) listen
A polite request & using 'please' or 'would appreciate'
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

19. Identify the categories of relationships and feelings as...
A) use the 5WH method & b) reflect on answers and recycle
Selecting the best way to make requests
A) positive & b) negative & c) neutral
Taken very seriously

20. Identify the components of the 5WH method as asking...
A) reflect on feeling and intensity & b) respond to feeling
A) who & b) what & c) why & d) where & e) when & f) how
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) reflect on feeling and intensity & b) respond to feeling

21. List the application skills used in controlling behavior as...
A) handling requests & b) making requests & c) reinforcing behavior
A) check things out & b) take appropriate action
A) content & b) feeling & c) feeling and meaning
Keeping a safe distance

22. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
A) inform & b) persuade & c) entertain & d) indicate action
A polite request & using 'please' or 'would appreciate'
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

23. Identify the three basic environments of every individual & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) where he/she lives & b) where he/she works & c) where he/she learns
A) ability to size up the situation & b) ability to communicate well with inmates
A) positive & b) negative & c) neutral

24. Identify one primary components of observing & to include...
A) ability to size up the situation & b) ability to communicate well with inmates
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Look carefully
A) content & b) feeling & c) feeling and meaning

25. Define 'controlling behavior' as...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Look carefully
Active involvement in most activities

26. List various basic feeling words & to include...
A) reflect on What was seen and heard & b) use a responding format
A) happy & b) angry & c) confused & d) sad & e) scared
A) use the 5WH method & b) reflect on answers and recycle
Transmission and receipt of a message to effect some kind of action

27. Define 'reinforcing behavior' as...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

28. List various basic feeling words & to include...
A) happy & b) angry & c) confused & d) sad & e) scared
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

29. Identify the techniques used in asking questions & to include...
A) use the 5WH method & b) reflect on answers and recycle
A) content & b) feeling & c) feeling and meaning
A) check things out & b) take appropriate action
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

30. Two skills an officer needs for effective interpersonal communications...
A) ability to size up the situation & b) ability to communicate well with inmates
Taken very seriously
A) happy & b) angry & c) confused & d) sad & e) scared
A) behavior & b) appearance & c) environment

31. Identify the three basic environments of every individual & to include...
A) responding & b) asking questions
A) reflect on feeling and reason & b) respond to feeling and meaning
Taken very seriously
A) where he/she lives & b) where he/she works & c) where he/she learns

32. Define 'reinforcing behavior' as...
A) who & b) what & c) why & d) where & e) when & f) how
A polite request & using 'please' or 'would appreciate'
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

33. Identify that inferences are more likely to be...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) behavior & b) appearance & c) environment
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Ability to control inmate behavior

34. Explain that nonverbal communication can...

35. Identify steps of responding to content & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) handling requests & b) making requests & c) reinforcing behavior
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) reflect on What was seen and heard & b) use a responding format

36. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Ability to control inmate behavior
A) position & b) observe & c) posture & d) listen
A) happy & b) angry & c) confused & d) sad & e) scared
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

37. Identify one major element of positioning & to include...
A) low & b) moderate & c) high
Reflect a person's prejudice and attitude
Keeping a safe distance
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

38. List the application skills used in controlling behavior as...
A) where he/she lives & b) where he/she works & c) where he/she learns
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) handling requests & b) making requests & c) reinforcing behavior
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

39. Define 'taking action' as...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Ability to control inmate behavior
Selecting the best way to make requests
Refer the inmate to a counselor or other specialist at the facility

40. Explain clues that can be used to develop inferences & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) feeling cues & b) relationships & c) energy levels & d) values
Ability to control inmate behavior
A) positive & b) negative & c) neutral

41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) where he/she lives & b) where he/she works & c) where he/she learns
A) reflect on feeling and reason & b) respond to feeling and meaning
A) handling requests & b) making requests & c) reinforcing behavior

42. Identify steps in responding to feeling & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) reflect on feeling and intensity & b) respond to feeling
A) 'You're saying ________' & b) 'You look (or it looks) __________'

43. Identify ways in which an employee might verbally respond to content & to include...

44. Identify the techniques used in asking questions & to include...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Open up communications with inmate rather than shutting it off
A) use the 5WH method & b) reflect on answers and recycle
A) positive & b) negative & c) neutral

45. Define 'responding to content' as...
Selecting the best way to make requests
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) responding & b) asking questions
A) content & b) feeling & c) feeling and meaning

46. Identify steps in responding to feeling & to include...
A) reflect on feeling and intensity & b) respond to feeling
Ability to control inmate behavior
The ability to capture in words the specific feelings being presented by inmate
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

47. Identify two considerations for giving inmate a reason for your response & to include...
Keeping a safe distance
A) responding & b) asking questions
A) check things out & b) give a response and reason
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

48. Define 'controlling behavior' as...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) use the 5WH method & b) reflect on answers and recycle
Selecting the best way to make requests
Ability to control inmate behavior

49. Identify that inferences are more likely to be...
Active involvement in most activities
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) happy & b) angry & c) confused & d) sad & e) scared
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

50. Identify ways in which an employee might verbally respond to content & to include...