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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify the three basic environments of every individual & to include...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Keeping a safe distance
A) where he/she lives & b) where he/she works & c) where he/she learns
A) inform & b) persuade & c) entertain & d) indicate action

2. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Taken very seriously
A) who & b) what & c) why & d) where & e) when & f) how
A) reflect on What was seen and heard & b) use a responding format
A) reflect on feeling and reason & b) respond to feeling and meaning

3. Two skills an officer needs for effective interpersonal communications...
A) ability to size up the situation & b) ability to communicate well with inmates
A) feeling cues & b) relationships & c) energy levels & d) values
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

4. List the application skills used in controlling behavior as...
A) handling requests & b) making requests & c) reinforcing behavior
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) happy & b) angry & c) confused & d) sad & e) scared
A) reflect on feeling and intensity & b) respond to feeling

5. Identify one major element of positioning & to include...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Keeping a safe distance
A) volume & b) emotion & c) pitch
Taken very seriously

6. Identify the steps involved in 'sizing up a situation &' to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) ability to size up the situation & b) ability to communicate well with inmates
A) behavior & b) appearance & c) environment
A) position & b) observe & c) posture & d) listen

7. Identify the 'add-on' skills in interpersonal communication & to include...
A) responding & b) asking questions
A) volume & b) emotion & c) pitch
A) happy & b) angry & c) confused & d) sad & e) scared
Ability to control inmate behavior

8. Identify the three basic environments of every individual & to include...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Holding your body in such a way to show strength & confidence & interest and control
A) where he/she lives & b) where he/she works & c) where he/she learns
Look carefully

9. Explain that the statement 'human actions determine human reactions' means...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) check things out & b) take appropriate action
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Keeping a safe distance

10. Define 'taking action' as...
A) happy & b) angry & c) confused & d) sad & e) scared
Selecting the best way to make requests
A) responding & b) asking questions
Taken very seriously

11. Define 'mild request format: as...

12. Define 'taking action' as...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Keeping a safe distance
Selecting the best way to make requests

13. List various basic feeling words & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) happy & b) angry & c) confused & d) sad & e) scared
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

14. Define 'responding to feeling and meaning' as...

15. Identify various questions to be asked in reflecting & to include...
Open up communications with inmate rather than shutting it off
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

16. Define 'softening a request' as...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Active involvement in most activities
Transmission and receipt of a message to effect some kind of action

17. Define 'responding to content' as...
A) happy & b) angry & c) confused & d) sad & e) scared
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) check things out & b) take appropriate action
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

18. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) happy & b) angry & c) confused & d) sad & e) scared
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
The ability to capture in words the specific feelings being presented by inmate
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

19. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) feeling cues & b) relationships & c) energy levels & d) values
A) check things out & b) take appropriate action
Taken very seriously

20. Identify the elements of reinforcing behavior as...
A) check things out & b) give a response and reason
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) positive & b) negative & c) neutral
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

21. List the application skills used in controlling behavior as...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) handling requests & b) making requests & c) reinforcing behavior
Ability to control inmate behavior
Look carefully

22. Identify two considerations for giving inmate a reason for your response & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) feeling cues & b) relationships & c) energy levels & d) values
A) where he/she lives & b) where he/she works & c) where he/she learns

23. Identify aspects considered during the initial stage of observing & to include...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Transmission and receipt of a message to effect some kind of action
A) behavior & b) appearance & c) environment

24. Define 'responding to content' as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Selecting the best way to make requests
Ability to control inmate behavior
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

25. Identify two primary components of observing & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) position & b) observe & c) posture & d) listen
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

26. Identify steps of responding to content & to include...
Keeping a safe distance
A) reflect on What was seen and heard & b) use a responding format
A) low & b) moderate & c) high
A) inform & b) persuade & c) entertain & d) indicate action

27. Define 'reinforcing behavior' as...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A polite request & using 'please' or 'would appreciate'
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) responding & b) asking questions

28. Identify the levels of responding & to include...
A) handling requests & b) making requests & c) reinforcing behavior
A) where he/she lives & b) where he/she works & c) where he/she learns
A polite request & using 'please' or 'would appreciate'
A) content & b) feeling & c) feeling and meaning

29. Define reflecting on answers and recycle' as...

30. Define 'interpersonal communication' as...
Transmission and receipt of a message to effect some kind of action
Ability to control inmate behavior
A) where he/she lives & b) where he/she works & c) where he/she learns
A) volume & b) emotion & c) pitch

31. Explain 'sizing up a situation as...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Gathering information quickly and accurately regarding What is occurring in the surroundings
Taken very seriously
A) feeling cues & b) relationships & c) energy levels & d) values

32. Two skills an officer needs for effective interpersonal communications...
A) inform & b) persuade & c) entertain & d) indicate action
A) reflect on feeling and intensity & b) respond to feeling
A) reflect on What was seen and heard & b) use a responding format
A) ability to size up the situation & b) ability to communicate well with inmates

33. Define ' direct request format' as...
A) reflect on feeling and reason & b) respond to feeling and meaning
Identifying the behavior/action desired
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

34. Identify the techniques used in asking questions & to include...
A) who & b) what & c) why & d) where & e) when & f) how
A) use the 5WH method & b) reflect on answers and recycle
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

35. Define ' direct request format' as...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) position & b) observe & c) posture & d) listen
Identifying the behavior/action desired
A) inform & b) persuade & c) entertain & d) indicate action

36. Identify steps of responding to content & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) content & b) feeling & c) feeling and meaning
A) reflect on What was seen and heard & b) use a responding format
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

37. Identify that inferences are more likely to be...
Transmission and receipt of a message to effect some kind of action
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Selecting the best way to make requests

38. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
A) positive & b) negative & c) neutral
Refer the inmate to a counselor or other specialist at the facility
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) ability to size up the situation & b) ability to communicate well with inmates

39. Identify the major categories of energy levels and describe their respective characteristics as...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Selecting the best way to make requests
A) low & b) moderate & c) high

40. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Open up communications with inmate rather than shutting it off
A) happy & b) angry & c) confused & d) sad & e) scared
A) behavior & b) appearance & c) environment

41. Identify various necessary elements in checking things out & to include...
A) position & b) observe & c) posture & d) listen
A) handling requests & b) making requests & c) reinforcing behavior
Selecting the best way to make requests
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

42. Identify three major elements of positioning & to include...
Active involvement in most activities
A) use the 5WH method & b) reflect on answers and recycle
Transmission and receipt of a message to effect some kind of action
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

43. Identify several things an officer might look for when first coming on shift & to include...
Ability to control inmate behavior
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Taken very seriously
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

44. Identify the major categories of energy levels and describe their respective characteristics as...
A) responding & b) asking questions
Open up communications with inmate rather than shutting it off
A) low & b) moderate & c) high
A) positive & b) negative & c) neutral

45. Identify steps in responding to feeling and meaning & to include...
A) check things out & b) give a response and reason
A) inform & b) persuade & c) entertain & d) indicate action
A) reflect on feeling and reason & b) respond to feeling and meaning
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

46. Explain that the statement 'human actions determine human reactions' means...
A) reflect on feeling and intensity & b) respond to feeling
A) behavior & b) appearance & c) environment
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

47. Identify various questions to be asked in reflecting & to include...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Open up communications with inmate rather than shutting it off
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

48. Identify components of good posturing & to include...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

49. Identify the purpose of communication & to include...
A) volume & b) emotion & c) pitch
A) inform & b) persuade & c) entertain & d) indicate action
Reflect a person's prejudice and attitude
Identifying the behavior/action desired

50. Identify two considerations for giving inmate a reason for your response & to include...
A) volume & b) emotion & c) pitch
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question