Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 20 minutes. 2 minutes extra for reading the instructions.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the steps in handling request & to include...






2. Define 'taking action' as...






3. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






4. Define 'taking action' as...






5. Define 'softening a request' as...






6. Define 'responding to feeling and meaning' as...


7. Explain that questions are used in addition to the basic skills and responding techniques to...






8. Identify the elements of reinforcing behavior as...






9. List various basic feeling words & to include...






10. Explain that the statement 'human actions determine human reactions' means...






11. Identify one primary components of observing & to include...






12. Identify the categories of relationships and feelings as...






13. Identify three characteristics of voice Which may be used to determine intensity & to include...






14. Identify the levels of responding & to include...






15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






16. Identify one major element of positioning & to include...






17. Define 'posturing' as...






18. Define ' direct request format' as...






19. Identify aspects considered during the initial stage of observing & to include...






20. Identify steps in responding to feeling and meaning & to include...






21. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






22. Identify the elements of reinforcing behavior as...






23. Identify steps involved in making requests & to include...






24. Identify steps in listening & to include...






25. Identify steps in responding to feeling and meaning & to include...






26. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






27. Define 'reinforcing behavior' as...






28. Identify steps of responding to content & to include...






29. Identify the purpose of communication & to include...






30. Identify three major elements of positioning & to include...






31. Identify the major categories of energy levels and describe their respective characteristics as...






32. Identify one consideration for giving inmate a reason for your response & to include...






33. Explain that nonverbal communication can...


34. Identify ways in which an employee might verbally respond to content & to include...


35. Identify two considerations for giving inmate a reason for your response & to include...






36. Identify the techniques used in asking questions & to include...






37. Identify various necessary elements in checking things out & to include...






38. Define 'responding to feeling and meaning' as...


39. Define 'responding to feeling' as...






40. Define 'mild request format: as...


41. Define 'softening a request' as...






42. Explain clues that can be used to develop inferences & to include...






43. Define 'posturing' as...






44. Identify the steps involved in 'sizing up a situation &' to include...






45. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






46. Identify steps in responding to feeling & to include...






47. Identify the components of the 5WH method as asking...






48. Define reflecting on answers and recycle' as...


49. Identify steps involved in making requests & to include...






50. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...