Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify two primary components of observing & to include...






2. Two skills an officer needs for effective interpersonal communications...






3. Define 'mild request format: as...


4. Define 'responding to feeling' as...






5. Identify the components of the 5WH method as asking...






6. Identify the levels of responding & to include...






7. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






8. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






9. Identify that inferences are more likely to be...






10. Define ' direct request format' as...






11. Identify one primary components of observing & to include...






12. Identify the categories of relationships and feelings as...






13. Define reflecting on answers and recycle' as...


14. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






15. Identify the 'add-on' skills in interpersonal communication & to include...






16. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






17. Identify one major element of positioning & to include...






18. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






19. Identify the steps involved in 'sizing up a situation &' to include...






20. Define reflecting on answers and recycle' as...


21. Identify three major elements of positioning & to include...






22. Identify three major elements of positioning & to include...






23. Define 'reinforcing behavior' as...






24. Identify ways in which an employee might verbally respond to content & to include...


25. Identify steps in listening & to include...






26. Define 'softening a request' as...






27. Explain that questions are used in addition to the basic skills and responding techniques to...






28. Define 'controlling behavior' as...






29. Identify the elements of reinforcing behavior as...






30. Identify three characteristics of voice Which may be used to determine intensity & to include...






31. Identify one consideration for giving inmate a reason for your response & to include...






32. Identify the levels of responding & to include...






33. Identify several things an officer might look for when first coming on shift & to include...






34. Explain that nonverbal communication can...


35. Define 'controlling behavior' as...






36. Explain 'sizing up a situation as...






37. Identify ways in which an employee might verbally respond to content & to include...


38. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






39. Explain clues that can be used to develop inferences & to include...






40. List the application skills used in controlling behavior as...






41. Identify the three basic environments of every individual & to include...






42. Explain that the statement 'human actions determine human reactions' means...






43. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






44. Define 'responding to feeling and meaning' as...


45. Identify the techniques used in asking questions & to include...






46. Identify techniques to use in taking action & to include...






47. Identify various questions to be asked in reflecting & to include...






48. Explain that questions are used in addition to the basic skills and responding techniques to...






49. Identify the categories of relationships and feelings as...






50. Identify steps of responding to content & to include...