Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the steps involved in 'sizing up a situation &' to include...






2. Identify steps in responding to feeling & to include...






3. Identify steps in listening & to include...






4. List various basic feeling words & to include...






5. Two skills an officer needs for effective interpersonal communications...






6. List the application skills used in controlling behavior as...






7. Define 'mild request format: as...


8. Identify one consideration for giving inmate a reason for your response & to include...






9. Define ' direct request format' as...






10. Identify steps in responding to feeling and meaning & to include...






11. Identify steps in responding to feeling and meaning & to include...






12. Identify one consideration for giving inmate a reason for your response & to include...






13. Identify the categories of relationships and feelings as...






14. Explain 'sizing up a situation as...






15. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






16. Define 'posturing' as...






17. Identify the steps involved in 'sizing up a situation &' to include...






18. List various basic feeling words & to include...






19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






20. Identify three major elements of positioning & to include...






21. Two skills an officer needs for effective interpersonal communications...






22. Define reflecting on answers and recycle' as...


23. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






24. Identify the three basic environments of every individual & to include...






25. Identify steps involved in making requests & to include...






26. Identify the elements of reinforcing behavior as...






27. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






28. Define 'mild request format: as...


29. Define 'softening a request' as...






30. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






31. Identify the steps in handling request & to include...






32. Explain that questions are used in addition to the basic skills and responding techniques to...






33. Identify two considerations for giving inmate a reason for your response & to include...






34. Define 'controlling behavior' as...






35. Define 'softening a request' as...






36. Identify one major element of positioning & to include...






37. Identify the major categories of energy levels and describe their respective characteristics as...






38. Identify various questions to be asked in reflecting & to include...






39. Identify the three basic environments of every individual & to include...






40. Define 'posturing' as...






41. Define 'responding to feeling' as...






42. Identify components of good posturing & to include...






43. Identify the levels of responding & to include...






44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






45. Identify various necessary elements in checking things out & to include...






46. Identify ways in which an employee might verbally respond to content & to include...


47. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






48. Define 'responding to feeling and meaning' as...


49. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






50. Identify two primary components of observing & to include...