Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'posturing' as...






2. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






3. Define ' direct request format' as...






4. Define 'controlling behavior' as...






5. Identify steps in responding to feeling & to include...






6. Identify one primary components of observing & to include...






7. Identify aspects considered during the initial stage of observing & to include...






8. Identify components of good posturing & to include...






9. Define 'responding to feeling' as...






10. Identify various questions to be asked in reflecting & to include...






11. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






12. Define 'responding to content' as...






13. List various basic feeling words & to include...






14. Identify three characteristics of voice Which may be used to determine intensity & to include...






15. Identify the steps in handling request & to include...






16. Identify the levels of responding & to include...






17. Explain clues that can be used to develop inferences & to include...






18. Explain that questions are used in addition to the basic skills and responding techniques to...






19. Identify the 'add-on' skills in interpersonal communication & to include...






20. Identify one major element of positioning & to include...






21. Explain that the statement 'human actions determine human reactions' means...






22. Identify one major element of positioning & to include...






23. Define 'responding to content' as...






24. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






25. Identify steps of responding to content & to include...






26. Define 'interpersonal communication' as...






27. Identify various necessary elements in checking things out & to include...






28. Two skills an officer needs for effective interpersonal communications...






29. Define 'taking action' as...






30. Identify two considerations for giving inmate a reason for your response & to include...






31. Identify one primary components of observing & to include...






32. Identify several things an officer might look for when first coming on shift & to include...






33. Explain that nonverbal communication can...


34. Identify steps in responding to feeling & to include...






35. Identify the three basic environments of every individual & to include...






36. Explain that the statement 'human actions determine human reactions' means...






37. Two skills an officer needs for effective interpersonal communications...






38. Define 'taking action' as...






39. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






40. Define 'mild request format: as...


41. Identify steps in responding to feeling and meaning & to include...






42. Identify the techniques used in asking questions & to include...






43. Explain clues that can be used to develop inferences & to include...






44. Identify techniques to use in taking action & to include...






45. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






46. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






47. List the application skills used in controlling behavior as...






48. Identify components of good posturing & to include...






49. Identify two primary components of observing & to include...






50. Identify steps involved in making requests & to include...