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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Active involvement in most activities
A) feeling cues & b) relationships & c) energy levels & d) values
A) responding & b) asking questions
A) check things out & b) take appropriate action

2. Define 'responding to feeling and meaning' as...

3. Two skills an officer needs for effective interpersonal communications...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Active involvement in most activities
A) ability to size up the situation & b) ability to communicate well with inmates
Selecting the best way to make requests

4. Two skills an officer needs for effective interpersonal communications...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
The ability to capture in words the specific feelings being presented by inmate
A) ability to size up the situation & b) ability to communicate well with inmates
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

5. Define ' direct request format' as...
Identifying the behavior/action desired
A) where he/she lives & b) where he/she works & c) where he/she learns
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

6. Identify steps in responding to feeling & to include...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) reflect on feeling and intensity & b) respond to feeling
Look carefully
A) reflect on feeling and reason & b) respond to feeling and meaning

7. Identify several things an officer might look for when first coming on shift & to include...
A) check things out & b) give a response and reason
Transmission and receipt of a message to effect some kind of action
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Selecting the best way to make requests

8. Identify the levels of responding & to include...
A) content & b) feeling & c) feeling and meaning
Ability to control inmate behavior
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) reflect on What was seen and heard & b) use a responding format

9. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) content & b) feeling & c) feeling and meaning
Ability to control inmate behavior
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

10. Define 'interpersonal communication' as...
Transmission and receipt of a message to effect some kind of action
A) reflect on feeling and intensity & b) respond to feeling
Open up communications with inmate rather than shutting it off
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

11. List the application skills used in controlling behavior as...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) volume & b) emotion & c) pitch
A) handling requests & b) making requests & c) reinforcing behavior

12. Define 'softening a request' as...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) check things out & b) give a response and reason

13. Identify the three basic environments of every individual & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) where he/she lives & b) where he/she works & c) where he/she learns

14. Define 'mild request format: as...

15. Identify the major categories of energy levels and describe their respective characteristics as...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) use the 5WH method & b) reflect on answers and recycle
A) low & b) moderate & c) high
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

16. Identify the components of the 5WH method as asking...
A) who & b) what & c) why & d) where & e) when & f) how
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) inform & b) persuade & c) entertain & d) indicate action
A) responding & b) asking questions

17. Identify steps in responding to feeling and meaning & to include...
Look carefully
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reflect on feeling and reason & b) respond to feeling and meaning
Refer the inmate to a counselor or other specialist at the facility

18. Define 'responding to content' as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) feeling cues & b) relationships & c) energy levels & d) values
Transmission and receipt of a message to effect some kind of action
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

19. Identify two considerations for giving inmate a reason for your response & to include...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) check things out & b) take appropriate action
A) responding & b) asking questions

20. Identify techniques to use in taking action & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) low & b) moderate & c) high
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

21. Identify the three basic environments of every individual & to include...
Keeping a safe distance
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) position & b) observe & c) posture & d) listen
A) where he/she lives & b) where he/she works & c) where he/she learns

22. Define 'interpersonal communication' as...
Transmission and receipt of a message to effect some kind of action
The ability to capture in words the specific feelings being presented by inmate
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) content & b) feeling & c) feeling and meaning

23. Identify three major elements of positioning & to include...
Active involvement in most activities
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Refer the inmate to a counselor or other specialist at the facility

24. Define 'responding to feeling and meaning' as...

25. Identify one primary components of observing & to include...
Selecting the best way to make requests
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Look carefully
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

26. Identify several things an officer might look for when first coming on shift & to include...
Refer the inmate to a counselor or other specialist at the facility
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Gathering information quickly and accurately regarding What is occurring in the surroundings

27. Identify steps in listening & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Taken very seriously
Taken very seriously
A polite request & using 'please' or 'would appreciate'

28. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
The ability to capture in words the specific feelings being presented by inmate
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Refer the inmate to a counselor or other specialist at the facility

29. Identify the categories of relationships and feelings as...
A) volume & b) emotion & c) pitch
The ability to capture in words the specific feelings being presented by inmate
A) positive & b) negative & c) neutral
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

30. Identify aspects considered during the initial stage of observing & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) behavior & b) appearance & c) environment
A) who & b) what & c) why & d) where & e) when & f) how
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

31. Identify techniques to use in taking action & to include...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) feeling cues & b) relationships & c) energy levels & d) values

32. Identify the components of the 5WH method as asking...
A) reflect on feeling and intensity & b) respond to feeling
Open up communications with inmate rather than shutting it off
A) who & b) what & c) why & d) where & e) when & f) how
A) 'You're saying ________' & b) 'You look (or it looks) __________'

33. Identify one consideration for giving inmate a reason for your response & to include...
Selecting the best way to make requests
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Refer the inmate to a counselor or other specialist at the facility
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

34. Identify that inferences are more likely to be...
A) behavior & b) appearance & c) environment
Holding your body in such a way to show strength & confidence & interest and control
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

35. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
A) who & b) what & c) why & d) where & e) when & f) how
A) behavior & b) appearance & c) environment
Ability to control inmate behavior
A) happy & b) angry & c) confused & d) sad & e) scared

36. Identify one consideration for giving inmate a reason for your response & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A polite request & using 'please' or 'would appreciate'
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

37. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
A polite request & using 'please' or 'would appreciate'
Refer the inmate to a counselor or other specialist at the facility
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) where he/she lives & b) where he/she works & c) where he/she learns

38. List various basic feeling words & to include...
A) reflect on What was seen and heard & b) use a responding format
A) use the 5WH method & b) reflect on answers and recycle
A) ability to size up the situation & b) ability to communicate well with inmates
A) happy & b) angry & c) confused & d) sad & e) scared

39. Identify ways in which an employee might verbally respond to content & to include...

40. Define 'controlling behavior' as...
A) ability to size up the situation & b) ability to communicate well with inmates
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

41. Identify various questions to be asked in reflecting & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) happy & b) angry & c) confused & d) sad & e) scared
A) feeling cues & b) relationships & c) energy levels & d) values

42. Identify various questions to be asked in reflecting & to include...
A) reflect on What was seen and heard & b) use a responding format
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Look carefully
A) position & b) observe & c) posture & d) listen

43. Identify two primary components of observing & to include...
A) reflect on What was seen and heard & b) use a responding format
A) responding & b) asking questions
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

44. Explain clues that can be used to develop inferences & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) inform & b) persuade & c) entertain & d) indicate action
A) who & b) what & c) why & d) where & e) when & f) how
A) feeling cues & b) relationships & c) energy levels & d) values

45. List various basic feeling words & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) where he/she lives & b) where he/she works & c) where he/she learns
Holding your body in such a way to show strength & confidence & interest and control
A) happy & b) angry & c) confused & d) sad & e) scared

46. Identify steps of responding to content & to include...
Look carefully
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) reflect on What was seen and heard & b) use a responding format

47. Define reflecting on answers and recycle' as...

48. Define 'taking action' as...
A polite request & using 'please' or 'would appreciate'
Active involvement in most activities
A polite request & using 'please' or 'would appreciate'
Selecting the best way to make requests

49. Define 'responding to feeling' as...
A) reflect on feeling and intensity & b) respond to feeling
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
The ability to capture in words the specific feelings being presented by inmate
A) reflect on What was seen and heard & b) use a responding format

50. Identify the steps in handling request & to include...
Ability to control inmate behavior
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Holding your body in such a way to show strength & confidence & interest and control
A) check things out & b) give a response and reason