Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify components of good posturing & to include...






2. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






3. List the application skills used in controlling behavior as...






4. Identify the major categories of energy levels and describe their respective characteristics as...






5. Identify three major elements of positioning & to include...






6. Define 'responding to content' as...






7. Identify the categories of relationships and feelings as...






8. Identify two considerations for giving inmate a reason for your response & to include...






9. Identify three characteristics of voice Which may be used to determine intensity & to include...






10. Identify various necessary elements in checking things out & to include...






11. Identify ways in which an employee might verbally respond to content & to include...


12. Define 'responding to feeling' as...






13. Define ' direct request format' as...






14. Identify the elements of reinforcing behavior as...






15. Define 'mild request format: as...


16. Define 'mild request format: as...


17. Identify the purpose of communication & to include...






18. List the application skills used in controlling behavior as...






19. Define 'taking action' as...






20. Define ' direct request format' as...






21. Define 'interpersonal communication' as...






22. Define 'softening a request' as...






23. Identify two considerations for giving inmate a reason for your response & to include...






24. Explain that nonverbal communication can...


25. Identify two primary components of observing & to include...






26. Identify three major elements of positioning & to include...






27. Identify several things an officer might look for when first coming on shift & to include...






28. Identify steps in responding to feeling & to include...






29. Explain that the statement 'human actions determine human reactions' means...






30. Define 'posturing' as...






31. Define 'controlling behavior' as...






32. Identify steps involved in making requests & to include...






33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






34. Identify the 'add-on' skills in interpersonal communication & to include...






35. Identify the three basic environments of every individual & to include...






36. Identify steps in listening & to include...






37. Identify steps in responding to feeling & to include...






38. Identify one primary components of observing & to include...






39. Identify the 'add-on' skills in interpersonal communication & to include...






40. Explain that questions are used in addition to the basic skills and responding techniques to...






41. Two skills an officer needs for effective interpersonal communications...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






43. Identify the elements of reinforcing behavior as...






44. Identify steps involved in making requests & to include...






45. Define 'softening a request' as...






46. Define 'taking action' as...






47. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






48. Identify steps of responding to content & to include...






49. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






50. Identify the components of the 5WH method as asking...