Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify three characteristics of voice Which may be used to determine intensity & to include...






2. Identify steps of responding to content & to include...






3. Identify the steps involved in 'sizing up a situation &' to include...






4. Define ' direct request format' as...






5. List the application skills used in controlling behavior as...






6. Identify ways in which an employee might verbally respond to content & to include...


7. Identify various questions to be asked in reflecting & to include...






8. Define 'mild request format: as...


9. Identify the 'add-on' skills in interpersonal communication & to include...






10. Identify components of good posturing & to include...






11. Identify the elements of reinforcing behavior as...






12. Identify that inferences are more likely to be...






13. Identify the techniques used in asking questions & to include...






14. Explain 'sizing up a situation as...






15. Identify steps in responding to feeling & to include...






16. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






18. Identify the steps in handling request & to include...






19. Identify the steps involved in 'sizing up a situation &' to include...






20. Two skills an officer needs for effective interpersonal communications...






21. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






22. Identify the levels of responding & to include...






23. Explain that the statement 'human actions determine human reactions' means...






24. Define 'responding to feeling and meaning' as...


25. List the application skills used in controlling behavior as...






26. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






27. List various basic feeling words & to include...






28. Identify techniques to use in taking action & to include...






29. Define 'interpersonal communication' as...






30. Identify one primary components of observing & to include...






31. Identify the categories of relationships and feelings as...






32. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






33. Identify the major categories of energy levels and describe their respective characteristics as...






34. Identify the components of the 5WH method as asking...






35. Identify two considerations for giving inmate a reason for your response & to include...






36. Identify steps of responding to content & to include...






37. Define 'posturing' as...






38. Identify components of good posturing & to include...






39. Define 'reinforcing behavior' as...






40. Define 'softening a request' as...






41. Identify the elements of reinforcing behavior as...






42. Identify aspects considered during the initial stage of observing & to include...






43. Identify the levels of responding & to include...






44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






45. Identify the purpose of communication & to include...






46. Define 'responding to feeling' as...






47. Identify steps in responding to feeling and meaning & to include...






48. Define 'controlling behavior' as...






49. Explain that the statement 'human actions determine human reactions' means...






50. Identify aspects considered during the initial stage of observing & to include...