Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






2. Define ' direct request format' as...






3. Identify steps of responding to content & to include...






4. Identify the elements of reinforcing behavior as...






5. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






6. Identify two primary components of observing & to include...






7. Define 'responding to content' as...






8. Identify ways in which an employee might verbally respond to content & to include...


9. Identify several things an officer might look for when first coming on shift & to include...






10. Explain clues that can be used to develop inferences & to include...






11. Identify one consideration for giving inmate a reason for your response & to include...






12. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






13. Define 'softening a request' as...






14. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






15. Define 'posturing' as...






16. Identify two considerations for giving inmate a reason for your response & to include...






17. Identify techniques to use in taking action & to include...






18. List various basic feeling words & to include...






19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






20. Define reflecting on answers and recycle' as...


21. Identify the techniques used in asking questions & to include...






22. List various basic feeling words & to include...






23. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






24. Define reflecting on answers and recycle' as...


25. Identify the techniques used in asking questions & to include...






26. Define 'interpersonal communication' as...






27. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






28. Two skills an officer needs for effective interpersonal communications...






29. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






30. Identify the steps in handling request & to include...






31. Identify steps in responding to feeling and meaning & to include...






32. Define 'responding to feeling' as...






33. Identify the levels of responding & to include...






34. Identify the purpose of communication & to include...






35. Explain that the statement 'human actions determine human reactions' means...






36. Identify two considerations for giving inmate a reason for your response & to include...






37. Identify the components of the 5WH method as asking...






38. Identify various questions to be asked in reflecting & to include...






39. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






40. Explain that nonverbal communication can...


41. Identify the levels of responding & to include...






42. Identify one primary components of observing & to include...






43. Identify steps in listening & to include...






44. Identify the categories of relationships and feelings as...






45. Identify steps involved in making requests & to include...






46. Identify the steps involved in 'sizing up a situation &' to include...






47. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






48. Identify three major elements of positioning & to include...






49. Define 'responding to content' as...






50. Identify the steps in handling request & to include...