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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify components of good posturing & to include...
Identifying the behavior/action desired
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

2. Identify one primary components of observing & to include...
A) content & b) feeling & c) feeling and meaning
Look carefully
Reflect a person's prejudice and attitude
A) feeling cues & b) relationships & c) energy levels & d) values

3. Define 'responding to feeling' as...
The ability to capture in words the specific feelings being presented by inmate
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Gathering information quickly and accurately regarding What is occurring in the surroundings
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

4. Explain clues that can be used to develop inferences & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) behavior & b) appearance & c) environment
A) low & b) moderate & c) high
A) feeling cues & b) relationships & c) energy levels & d) values

5. Identify the three basic environments of every individual & to include...
A) check things out & b) take appropriate action
A) position & b) observe & c) posture & d) listen
Open up communications with inmate rather than shutting it off
A) where he/she lives & b) where he/she works & c) where he/she learns

6. Define ' direct request format' as...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
The ability to capture in words the specific feelings being presented by inmate
A) reflect on feeling and intensity & b) respond to feeling
Identifying the behavior/action desired

7. Identify the components of the 5WH method as asking...
A) who & b) what & c) why & d) where & e) when & f) how
A) inform & b) persuade & c) entertain & d) indicate action
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

8. Identify steps in listening & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) reflect on feeling and intensity & b) respond to feeling
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) volume & b) emotion & c) pitch

9. Define 'reinforcing behavior' as...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Holding your body in such a way to show strength & confidence & interest and control
A) where he/she lives & b) where he/she works & c) where he/she learns
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

10. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
Taken very seriously
A) position & b) observe & c) posture & d) listen
A) check things out & b) take appropriate action
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

11. Explain that the statement 'human actions determine human reactions' means...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) use the 5WH method & b) reflect on answers and recycle
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

12. Explain that the statement 'human actions determine human reactions' means...
A) check things out & b) take appropriate action
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) check things out & b) give a response and reason

13. Define 'responding to content' as...
A) position & b) observe & c) posture & d) listen
A) volume & b) emotion & c) pitch
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) reflect on feeling and reason & b) respond to feeling and meaning

14. Define reflecting on answers and recycle' as...

15. Define 'taking action' as...
A) position & b) observe & c) posture & d) listen
Reflect a person's prejudice and attitude
Selecting the best way to make requests
A) positive & b) negative & c) neutral

16. Identify the techniques used in asking questions & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) happy & b) angry & c) confused & d) sad & e) scared
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) use the 5WH method & b) reflect on answers and recycle

17. Define 'mild request format: as...

18. Identify steps in responding to feeling & to include...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) reflect on feeling and intensity & b) respond to feeling

19. Identify the components of the 5WH method as asking...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) who & b) what & c) why & d) where & e) when & f) how

20. Identify various questions to be asked in reflecting & to include...
A) ability to size up the situation & b) ability to communicate well with inmates
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Reflect a person's prejudice and attitude
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

21. Identify the elements of reinforcing behavior as...
Transmission and receipt of a message to effect some kind of action
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) content & b) feeling & c) feeling and meaning

22. Identify various necessary elements in checking things out & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) behavior & b) appearance & c) environment
A) happy & b) angry & c) confused & d) sad & e) scared
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

23. Define reflecting on answers and recycle' as...

24. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Active involvement in most activities
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

25. Define 'reinforcing behavior' as...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A polite request & using 'please' or 'would appreciate'
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

26. Explain that nonverbal communication can...

27. Explain 'sizing up a situation as...
Look carefully
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) handling requests & b) making requests & c) reinforcing behavior
Selecting the best way to make requests

28. Explain clues that can be used to develop inferences & to include...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) feeling cues & b) relationships & c) energy levels & d) values
Identifying the behavior/action desired
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

29. Define 'taking action' as...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Selecting the best way to make requests
A) responding & b) asking questions
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

30. Identify steps in listening & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Open up communications with inmate rather than shutting it off
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) reflect on feeling and reason & b) respond to feeling and meaning

31. Define ' direct request format' as...
A) check things out & b) give a response and reason
Identifying the behavior/action desired
A) happy & b) angry & c) confused & d) sad & e) scared
A) feeling cues & b) relationships & c) energy levels & d) values

32. Define 'responding to feeling' as...
Refer the inmate to a counselor or other specialist at the facility
The ability to capture in words the specific feelings being presented by inmate
A) use the 5WH method & b) reflect on answers and recycle
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

33. Identify the steps involved in 'sizing up a situation &' to include...
A) check things out & b) take appropriate action
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) position & b) observe & c) posture & d) listen
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

34. Identify one major element of positioning & to include...
Refer the inmate to a counselor or other specialist at the facility
Keeping a safe distance
A) check things out & b) take appropriate action
A) low & b) moderate & c) high

35. Identify steps involved in making requests & to include...
A) low & b) moderate & c) high
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) check things out & b) take appropriate action

36. Identify the steps in handling request & to include...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) reflect on feeling and intensity & b) respond to feeling
A) check things out & b) take appropriate action
A) check things out & b) give a response and reason

37. Identify several things an officer might look for when first coming on shift & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) ability to size up the situation & b) ability to communicate well with inmates
A) check things out & b) take appropriate action
A) handling requests & b) making requests & c) reinforcing behavior

38. Two skills an officer needs for effective interpersonal communications...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) ability to size up the situation & b) ability to communicate well with inmates

39. Identify two primary components of observing & to include...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Refer the inmate to a counselor or other specialist at the facility
A) low & b) moderate & c) high

40. Identify three major elements of positioning & to include...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
The ability to capture in words the specific feelings being presented by inmate
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

41. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
Identifying the behavior/action desired
Keeping a safe distance
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

42. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) who & b) what & c) why & d) where & e) when & f) how

43. Identify steps of responding to content & to include...
A) reflect on What was seen and heard & b) use a responding format
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Selecting the best way to make requests
Reflect a person's prejudice and attitude

44. Identify the categories of relationships and feelings as...
Holding your body in such a way to show strength & confidence & interest and control
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) positive & b) negative & c) neutral
Refer the inmate to a counselor or other specialist at the facility

45. Define 'responding to feeling and meaning' as...

46. Identify the techniques used in asking questions & to include...
Reflect a person's prejudice and attitude
A) use the 5WH method & b) reflect on answers and recycle
Active involvement in most activities
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

47. Identify the purpose of communication & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) inform & b) persuade & c) entertain & d) indicate action
Identifying the behavior/action desired
A) reflect on feeling and reason & b) respond to feeling and meaning

48. Define 'posturing' as...
A polite request & using 'please' or 'would appreciate'
Keeping a safe distance
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Holding your body in such a way to show strength & confidence & interest and control

49. Identify ways in which an employee might verbally respond to content & to include...

50. Identify that inferences are more likely to be...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) inform & b) persuade & c) entertain & d) indicate action
Identifying the behavior/action desired