Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'controlling behavior' as...






2. Identify two considerations for giving inmate a reason for your response & to include...






3. Identify two considerations for giving inmate a reason for your response & to include...






4. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






5. Define 'reinforcing behavior' as...






6. Identify steps involved in making requests & to include...






7. Identify the categories of relationships and feelings as...






8. Identify steps in responding to feeling and meaning & to include...






9. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






10. Explain that questions are used in addition to the basic skills and responding techniques to...






11. Define 'posturing' as...






12. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






13. Identify two primary components of observing & to include...






14. Identify several things an officer might look for when first coming on shift & to include...






15. Identify components of good posturing & to include...






16. Identify the steps involved in 'sizing up a situation &' to include...






17. Explain that questions are used in addition to the basic skills and responding techniques to...






18. Identify the steps in handling request & to include...






19. Identify the purpose of communication & to include...






20. Identify steps involved in making requests & to include...






21. Identify the categories of relationships and feelings as...






22. Explain 'sizing up a situation as...






23. Identify steps in responding to feeling & to include...






24. Identify the three basic environments of every individual & to include...






25. Identify steps in responding to feeling & to include...






26. Identify three major elements of positioning & to include...






27. Identify the techniques used in asking questions & to include...






28. Identify one major element of positioning & to include...






29. Define 'softening a request' as...






30. Identify that inferences are more likely to be...






31. Define 'mild request format: as...


32. Identify one consideration for giving inmate a reason for your response & to include...






33. Identify techniques to use in taking action & to include...






34. Identify components of good posturing & to include...






35. Two skills an officer needs for effective interpersonal communications...






36. Identify steps in responding to feeling and meaning & to include...






37. Identify the purpose of communication & to include...






38. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






39. Explain clues that can be used to develop inferences & to include...






40. Identify two primary components of observing & to include...






41. Identify ways in which an employee might verbally respond to content & to include...


42. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






43. Explain 'sizing up a situation as...






44. Define ' direct request format' as...






45. Define 'responding to feeling and meaning' as...


46. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






47. Identify several things an officer might look for when first coming on shift & to include...






48. Identify the levels of responding & to include...






49. Identify the components of the 5WH method as asking...






50. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...