Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'responding to content' as...






2. List various basic feeling words & to include...






3. Identify ways in which an employee might verbally respond to content & to include...


4. Identify steps involved in making requests & to include...






5. Two skills an officer needs for effective interpersonal communications...






6. Identify one primary components of observing & to include...






7. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






8. Identify steps in listening & to include...






9. Identify the levels of responding & to include...






10. Define 'taking action' as...






11. Identify the components of the 5WH method as asking...






12. Identify the elements of reinforcing behavior as...






13. Identify the steps in handling request & to include...






14. Identify one major element of positioning & to include...






15. List the application skills used in controlling behavior as...






16. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






17. Identify two considerations for giving inmate a reason for your response & to include...






18. Identify components of good posturing & to include...






19. Identify the categories of relationships and feelings as...






20. Identify the steps involved in 'sizing up a situation &' to include...






21. Define reflecting on answers and recycle' as...


22. Identify the techniques used in asking questions & to include...






23. Explain 'sizing up a situation as...






24. Define ' direct request format' as...






25. Identify the 'add-on' skills in interpersonal communication & to include...






26. Identify steps in responding to feeling & to include...






27. Identify one primary components of observing & to include...






28. Identify two primary components of observing & to include...






29. Identify three major elements of positioning & to include...






30. Identify the purpose of communication & to include...






31. Identify aspects considered during the initial stage of observing & to include...






32. Identify three major elements of positioning & to include...






33. Define 'responding to feeling and meaning' as...


34. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






35. Identify the categories of relationships and feelings as...






36. Define 'posturing' as...






37. Explain that nonverbal communication can...


38. Identify one consideration for giving inmate a reason for your response & to include...






39. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






40. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






41. Explain that questions are used in addition to the basic skills and responding techniques to...






42. Identify various questions to be asked in reflecting & to include...






43. Identify one major element of positioning & to include...






44. Define 'responding to feeling' as...






45. Define 'responding to feeling' as...






46. Identify steps in responding to feeling and meaning & to include...






47. Identify techniques to use in taking action & to include...






48. Identify two considerations for giving inmate a reason for your response & to include...






49. Identify one consideration for giving inmate a reason for your response & to include...






50. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...