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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify two primary components of observing & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) behavior & b) appearance & c) environment
A) position & b) observe & c) posture & d) listen
Taken very seriously

2. Define 'interpersonal communication' as...
A) check things out & b) take appropriate action
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Transmission and receipt of a message to effect some kind of action
Refer the inmate to a counselor or other specialist at the facility

3. Define 'softening a request' as...
A) ability to size up the situation & b) ability to communicate well with inmates
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Ability to control inmate behavior
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

4. Identify steps in responding to feeling & to include...
A) reflect on feeling and intensity & b) respond to feeling
Taken very seriously
A) ability to size up the situation & b) ability to communicate well with inmates
Gathering information quickly and accurately regarding What is occurring in the surroundings

5. Identify the purpose of communication & to include...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) position & b) observe & c) posture & d) listen
Active involvement in most activities
A) inform & b) persuade & c) entertain & d) indicate action

6. Explain that the statement 'human actions determine human reactions' means...
A) inform & b) persuade & c) entertain & d) indicate action
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

7. Identify various questions to be asked in reflecting & to include...
A) volume & b) emotion & c) pitch
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Taken very seriously
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

8. Explain clues that can be used to develop inferences & to include...
Ability to control inmate behavior
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) feeling cues & b) relationships & c) energy levels & d) values

9. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) check things out & b) take appropriate action
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) who & b) what & c) why & d) where & e) when & f) how

10. Identify the elements of reinforcing behavior as...
A) low & b) moderate & c) high
A) ability to size up the situation & b) ability to communicate well with inmates
A) handling requests & b) making requests & c) reinforcing behavior
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

11. Identify various necessary elements in checking things out & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

12. Define 'reinforcing behavior' as...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Ability to control inmate behavior
A) inform & b) persuade & c) entertain & d) indicate action
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

13. Identify that inferences are more likely to be...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Selecting the best way to make requests
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

14. Define 'responding to content' as...
A) low & b) moderate & c) high
A) reflect on feeling and intensity & b) respond to feeling
The ability to capture in words the specific feelings being presented by inmate
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

15. Define reflecting on answers and recycle' as...

16. Define reflecting on answers and recycle' as...

17. Identify one consideration for giving inmate a reason for your response & to include...
Selecting the best way to make requests
A polite request & using 'please' or 'would appreciate'
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Selecting the best way to make requests

18. Identify aspects considered during the initial stage of observing & to include...
Ability to control inmate behavior
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) use the 5WH method & b) reflect on answers and recycle
A) behavior & b) appearance & c) environment

19. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
A) ability to size up the situation & b) ability to communicate well with inmates
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Refer the inmate to a counselor or other specialist at the facility
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

20. Explain 'sizing up a situation as...
The ability to capture in words the specific feelings being presented by inmate
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) behavior & b) appearance & c) environment
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

21. Identify the techniques used in asking questions & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) positive & b) negative & c) neutral
A) use the 5WH method & b) reflect on answers and recycle
Transmission and receipt of a message to effect some kind of action

22. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

23. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) check things out & b) give a response and reason
Active involvement in most activities

24. Identify the three basic environments of every individual & to include...
Open up communications with inmate rather than shutting it off
A) where he/she lives & b) where he/she works & c) where he/she learns
A) handling requests & b) making requests & c) reinforcing behavior
A) check things out & b) give a response and reason

25. Identify one primary components of observing & to include...
A) behavior & b) appearance & c) environment
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Look carefully
Taken very seriously

26. Define 'mild request format: as...

27. Identify steps involved in making requests & to include...
A) check things out & b) give a response and reason
A) check things out & b) take appropriate action
A) handling requests & b) making requests & c) reinforcing behavior
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

28. Define 'mild request format: as...

29. Identify that inferences are more likely to be...
A) happy & b) angry & c) confused & d) sad & e) scared
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

30. Identify techniques to use in taking action & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Refer the inmate to a counselor or other specialist at the facility
Taken very seriously

31. Identify the major categories of energy levels and describe their respective characteristics as...
Identifying the behavior/action desired
A) use the 5WH method & b) reflect on answers and recycle
Transmission and receipt of a message to effect some kind of action
A) low & b) moderate & c) high

32. Define 'responding to feeling' as...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Open up communications with inmate rather than shutting it off
Keeping a safe distance
The ability to capture in words the specific feelings being presented by inmate

33. Explain that nonverbal communication can...

34. Identify the 'add-on' skills in interpersonal communication & to include...
A) responding & b) asking questions
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Transmission and receipt of a message to effect some kind of action
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

35. Identify steps in responding to feeling & to include...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) reflect on feeling and intensity & b) respond to feeling
Look carefully
A) reflect on feeling and reason & b) respond to feeling and meaning

36. Explain 'sizing up a situation as...
Selecting the best way to make requests
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) ability to size up the situation & b) ability to communicate well with inmates
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

37. Identify several things an officer might look for when first coming on shift & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) responding & b) asking questions
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

38. List various basic feeling words & to include...
A) positive & b) negative & c) neutral
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Selecting the best way to make requests
A) happy & b) angry & c) confused & d) sad & e) scared

39. Identify the three basic environments of every individual & to include...
A) low & b) moderate & c) high
Transmission and receipt of a message to effect some kind of action
A) where he/she lives & b) where he/she works & c) where he/she learns
A) positive & b) negative & c) neutral

40. Define ' direct request format' as...
Selecting the best way to make requests
Identifying the behavior/action desired
Reflect a person's prejudice and attitude
A) check things out & b) take appropriate action

41. Identify steps of responding to content & to include...
A) volume & b) emotion & c) pitch
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) reflect on What was seen and heard & b) use a responding format
A) ability to size up the situation & b) ability to communicate well with inmates

42. Define 'reinforcing behavior' as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Gathering information quickly and accurately regarding What is occurring in the surroundings
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

43. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Gathering information quickly and accurately regarding What is occurring in the surroundings

44. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) volume & b) emotion & c) pitch
Reflect a person's prejudice and attitude
A) ability to size up the situation & b) ability to communicate well with inmates
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

45. Explain that questions are used in addition to the basic skills and responding techniques to...
A) low & b) moderate & c) high
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Open up communications with inmate rather than shutting it off

46. Define 'taking action' as...
Open up communications with inmate rather than shutting it off
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Selecting the best way to make requests

47. Identify the levels of responding & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) content & b) feeling & c) feeling and meaning
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) behavior & b) appearance & c) environment

48. Identify steps involved in making requests & to include...
The ability to capture in words the specific feelings being presented by inmate
A) low & b) moderate & c) high
A) check things out & b) take appropriate action
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

49. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
Identifying the behavior/action desired
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) reflect on feeling and intensity & b) respond to feeling

50. Identify components of good posturing & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Open up communications with inmate rather than shutting it off
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) where he/she lives & b) where he/she works & c) where he/she learns