Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify steps in responding to feeling and meaning & to include...






2. Define 'softening a request' as...






3. Identify the techniques used in asking questions & to include...






4. Identify the components of the 5WH method as asking...






5. Explain clues that can be used to develop inferences & to include...






6. Identify two considerations for giving inmate a reason for your response & to include...






7. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






8. Identify aspects considered during the initial stage of observing & to include...






9. Define 'responding to feeling and meaning' as...


10. Identify the steps in handling request & to include...






11. Define 'mild request format: as...


12. Identify steps in responding to feeling & to include...






13. Identify the elements of reinforcing behavior as...






14. Identify one major element of positioning & to include...






15. Identify one consideration for giving inmate a reason for your response & to include...






16. Identify several things an officer might look for when first coming on shift & to include...






17. Define 'posturing' as...






18. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






19. Identify two primary components of observing & to include...






20. Define 'responding to feeling' as...






21. Define ' direct request format' as...






22. Define 'taking action' as...






23. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






24. Define 'controlling behavior' as...






25. Identify steps involved in making requests & to include...






26. Identify steps in listening & to include...






27. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






28. Identify three major elements of positioning & to include...






29. Identify the techniques used in asking questions & to include...






30. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






31. List various basic feeling words & to include...






32. Identify the purpose of communication & to include...






33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






34. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






35. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






36. Explain 'sizing up a situation as...






37. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






38. Identify techniques to use in taking action & to include...






39. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






40. Identify techniques to use in taking action & to include...






41. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






42. Identify steps involved in making requests & to include...






43. Define ' direct request format' as...






44. Identify various necessary elements in checking things out & to include...






45. Define 'posturing' as...






46. Identify two primary components of observing & to include...






47. Identify the categories of relationships and feelings as...






48. Identify the major categories of energy levels and describe their respective characteristics as...






49. Identify the elements of reinforcing behavior as...






50. Identify three major elements of positioning & to include...