Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that questions are used in addition to the basic skills and responding techniques to...






2. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






3. Identify various questions to be asked in reflecting & to include...






4. List the application skills used in controlling behavior as...






5. Identify one consideration for giving inmate a reason for your response & to include...






6. Define 'responding to content' as...






7. Identify the three basic environments of every individual & to include...






8. Define reflecting on answers and recycle' as...


9. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






10. Identify aspects considered during the initial stage of observing & to include...






11. Define 'controlling behavior' as...






12. Define 'mild request format: as...


13. Identify one consideration for giving inmate a reason for your response & to include...






14. Identify the techniques used in asking questions & to include...






15. Define 'responding to feeling' as...






16. Explain clues that can be used to develop inferences & to include...






17. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






18. List various basic feeling words & to include...






19. Define 'responding to content' as...






20. Identify two primary components of observing & to include...






21. Define 'controlling behavior' as...






22. Identify components of good posturing & to include...






23. Identify two considerations for giving inmate a reason for your response & to include...






24. Identify the purpose of communication & to include...






25. Identify the major categories of energy levels and describe their respective characteristics as...






26. Identify the three basic environments of every individual & to include...






27. Two skills an officer needs for effective interpersonal communications...






28. Identify various questions to be asked in reflecting & to include...






29. Explain clues that can be used to develop inferences & to include...






30. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






31. Define 'reinforcing behavior' as...






32. Identify three major elements of positioning & to include...






33. Define 'interpersonal communication' as...






34. Identify steps in responding to feeling & to include...






35. Define reflecting on answers and recycle' as...


36. Identify steps in listening & to include...






37. Identify several things an officer might look for when first coming on shift & to include...






38. Define 'taking action' as...






39. Explain that the statement 'human actions determine human reactions' means...






40. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






41. Define 'softening a request' as...






42. Define ' direct request format' as...






43. Identify steps involved in making requests & to include...






44. Explain that nonverbal communication can...


45. Identify the 'add-on' skills in interpersonal communication & to include...






46. List the application skills used in controlling behavior as...






47. Define 'softening a request' as...






48. Identify steps of responding to content & to include...






49. Identify the categories of relationships and feelings as...






50. Identify the purpose of communication & to include...