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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify two primary components of observing & to include...
Taken very seriously
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Refer the inmate to a counselor or other specialist at the facility

2. Identify aspects considered during the initial stage of observing & to include...
A) reflect on What was seen and heard & b) use a responding format
The ability to capture in words the specific feelings being presented by inmate
A) behavior & b) appearance & c) environment
A) reflect on feeling and intensity & b) respond to feeling

3. Identify one major element of positioning & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Keeping a safe distance
A) where he/she lives & b) where he/she works & c) where he/she learns

4. Identify three major elements of positioning & to include...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) responding & b) asking questions
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

5. Define 'responding to content' as...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) reflect on feeling and reason & b) respond to feeling and meaning
A) reflect on feeling and reason & b) respond to feeling and meaning
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

6. Identify techniques to use in taking action & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Look carefully
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Open up communications with inmate rather than shutting it off

7. Explain that nonverbal communication can...

8. Define 'mild request format: as...

9. Identify the three basic environments of every individual & to include...
A polite request & using 'please' or 'would appreciate'
A) where he/she lives & b) where he/she works & c) where he/she learns
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) feeling cues & b) relationships & c) energy levels & d) values

10. Identify various necessary elements in checking things out & to include...
Ability to control inmate behavior
A) ability to size up the situation & b) ability to communicate well with inmates
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

11. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Taken very seriously
Ability to control inmate behavior
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

12. Identify the steps involved in 'sizing up a situation &' to include...
A) position & b) observe & c) posture & d) listen
A) behavior & b) appearance & c) environment
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Taken very seriously

13. Identify the three basic environments of every individual & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) where he/she lives & b) where he/she works & c) where he/she learns
A) behavior & b) appearance & c) environment
A) use the 5WH method & b) reflect on answers and recycle

14. Explain 'sizing up a situation as...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Gathering information quickly and accurately regarding What is occurring in the surroundings
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) low & b) moderate & c) high

15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Gathering information quickly and accurately regarding What is occurring in the surroundings
Active involvement in most activities
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

16. Define 'responding to feeling and meaning' as...

17. Define reflecting on answers and recycle' as...

18. Identify the steps involved in 'sizing up a situation &' to include...
Transmission and receipt of a message to effect some kind of action
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) position & b) observe & c) posture & d) listen
A) low & b) moderate & c) high

19. Explain that the statement 'human actions determine human reactions' means...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
The ability to capture in words the specific feelings being presented by inmate
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) happy & b) angry & c) confused & d) sad & e) scared

20. Identify the components of the 5WH method as asking...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Refer the inmate to a counselor or other specialist at the facility
A) who & b) what & c) why & d) where & e) when & f) how

21. Identify steps in responding to feeling & to include...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) positive & b) negative & c) neutral
A) reflect on feeling and intensity & b) respond to feeling
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

22. Identify steps in listening & to include...
Ability to control inmate behavior
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) low & b) moderate & c) high

23. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reflect on feeling and intensity & b) respond to feeling
Gathering information quickly and accurately regarding What is occurring in the surroundings
Taken very seriously

24. Identify two considerations for giving inmate a reason for your response & to include...
A) reflect on What was seen and heard & b) use a responding format
Look carefully
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

25. Define 'softening a request' as...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

26. Define ' direct request format' as...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) reflect on feeling and reason & b) respond to feeling and meaning
Identifying the behavior/action desired

27. Identify the major categories of energy levels and describe their respective characteristics as...
A) who & b) what & c) why & d) where & e) when & f) how
A) low & b) moderate & c) high
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

28. Identify steps involved in making requests & to include...
A) check things out & b) take appropriate action
A) volume & b) emotion & c) pitch
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) use the 5WH method & b) reflect on answers and recycle

29. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
The ability to capture in words the specific feelings being presented by inmate
A) check things out & b) give a response and reason
Refer the inmate to a counselor or other specialist at the facility
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

30. Identify the categories of relationships and feelings as...
A) responding & b) asking questions
A) positive & b) negative & c) neutral
Open up communications with inmate rather than shutting it off
A) reflect on feeling and intensity & b) respond to feeling

31. Identify one major element of positioning & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Keeping a safe distance

32. Identify several things an officer might look for when first coming on shift & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) volume & b) emotion & c) pitch

33. Define 'mild request format: as...

34. Identify the steps in handling request & to include...
A) check things out & b) give a response and reason
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

35. Identify the levels of responding & to include...
Taken very seriously
A) volume & b) emotion & c) pitch
A) content & b) feeling & c) feeling and meaning
Keeping a safe distance

36. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
Reflect a person's prejudice and attitude
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Identifying the behavior/action desired

37. Identify steps of responding to content & to include...
Keeping a safe distance
A) reflect on What was seen and heard & b) use a responding format
A) check things out & b) give a response and reason
A) where he/she lives & b) where he/she works & c) where he/she learns

38. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Identifying the behavior/action desired
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

39. Identify the elements of reinforcing behavior as...
A) who & b) what & c) why & d) where & e) when & f) how
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) feeling cues & b) relationships & c) energy levels & d) values
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

40. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
Ability to control inmate behavior
A) use the 5WH method & b) reflect on answers and recycle
Open up communications with inmate rather than shutting it off

41. List various basic feeling words & to include...
A) positive & b) negative & c) neutral
A) happy & b) angry & c) confused & d) sad & e) scared
A) reflect on What was seen and heard & b) use a responding format
A) check things out & b) give a response and reason

42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) feeling cues & b) relationships & c) energy levels & d) values
A) check things out & b) take appropriate action
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

43. Define 'interpersonal communication' as...
A) reflect on feeling and reason & b) respond to feeling and meaning
Holding your body in such a way to show strength & confidence & interest and control
Transmission and receipt of a message to effect some kind of action
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

44. Explain that questions are used in addition to the basic skills and responding techniques to...
Open up communications with inmate rather than shutting it off
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) inform & b) persuade & c) entertain & d) indicate action

45. Identify ways in which an employee might verbally respond to content & to include...

46. List various basic feeling words & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) happy & b) angry & c) confused & d) sad & e) scared
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) handling requests & b) making requests & c) reinforcing behavior

47. Explain that questions are used in addition to the basic skills and responding techniques to...
A) positive & b) negative & c) neutral
A) reflect on What was seen and heard & b) use a responding format
A) who & b) what & c) why & d) where & e) when & f) how
Open up communications with inmate rather than shutting it off

48. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) position & b) observe & c) posture & d) listen
A) check things out & b) take appropriate action
Transmission and receipt of a message to effect some kind of action

49. Define 'reinforcing behavior' as...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

50. Explain that nonverbal communication can...