Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






2. Identify components of good posturing & to include...






3. Identify the steps in handling request & to include...






4. Define 'softening a request' as...






5. Identify several things an officer might look for when first coming on shift & to include...






6. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






7. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






8. Identify the purpose of communication & to include...






9. Define 'responding to content' as...






10. Identify steps involved in making requests & to include...






11. Define ' direct request format' as...






12. Identify steps in responding to feeling & to include...






13. List the application skills used in controlling behavior as...






14. List various basic feeling words & to include...






15. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






16. Identify three characteristics of voice Which may be used to determine intensity & to include...






17. Define 'interpersonal communication' as...






18. Define reflecting on answers and recycle' as...


19. Identify two considerations for giving inmate a reason for your response & to include...






20. Identify two considerations for giving inmate a reason for your response & to include...






21. Define 'taking action' as...






22. Explain that questions are used in addition to the basic skills and responding techniques to...






23. Two skills an officer needs for effective interpersonal communications...






24. Identify one major element of positioning & to include...






25. Define 'reinforcing behavior' as...






26. Explain that nonverbal communication can...


27. Identify steps in listening & to include...






28. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






29. List the application skills used in controlling behavior as...






30. Identify the elements of reinforcing behavior as...






31. Identify two primary components of observing & to include...






32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






33. Identify steps of responding to content & to include...






34. Identify one consideration for giving inmate a reason for your response & to include...






35. Identify various questions to be asked in reflecting & to include...






36. Explain 'sizing up a situation as...






37. Identify steps in responding to feeling & to include...






38. Explain clues that can be used to develop inferences & to include...






39. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






40. Define 'posturing' as...






41. Explain 'sizing up a situation as...






42. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






43. Identify the 'add-on' skills in interpersonal communication & to include...






44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






45. Identify the major categories of energy levels and describe their respective characteristics as...






46. Identify steps in listening & to include...






47. Identify various necessary elements in checking things out & to include...






48. Define 'responding to content' as...






49. Define 'responding to feeling and meaning' as...


50. Identify the components of the 5WH method as asking...