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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) low & b) moderate & c) high

2. Identify steps in responding to feeling and meaning & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) volume & b) emotion & c) pitch
The ability to capture in words the specific feelings being presented by inmate
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

3. Identify various necessary elements in checking things out & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) feeling cues & b) relationships & c) energy levels & d) values
A) who & b) what & c) why & d) where & e) when & f) how
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

4. Identify two considerations for giving inmate a reason for your response & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Gathering information quickly and accurately regarding What is occurring in the surroundings

5. Explain clues that can be used to develop inferences & to include...
Refer the inmate to a counselor or other specialist at the facility
A) use the 5WH method & b) reflect on answers and recycle
A) feeling cues & b) relationships & c) energy levels & d) values
A) reflect on feeling and intensity & b) respond to feeling

6. Identify the steps in handling request & to include...
Selecting the best way to make requests
A) check things out & b) give a response and reason
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Selecting the best way to make requests

7. Identify several things an officer might look for when first coming on shift & to include...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) check things out & b) take appropriate action
Selecting the best way to make requests
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

8. Identify the steps involved in 'sizing up a situation &' to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) position & b) observe & c) posture & d) listen
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) inform & b) persuade & c) entertain & d) indicate action

9. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Ability to control inmate behavior
A) use the 5WH method & b) reflect on answers and recycle
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Taken very seriously

10. Identify one consideration for giving inmate a reason for your response & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Look carefully
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Gathering information quickly and accurately regarding What is occurring in the surroundings

11. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) content & b) feeling & c) feeling and meaning
A) positive & b) negative & c) neutral
A) happy & b) angry & c) confused & d) sad & e) scared

12. Define 'taking action' as...
A) where he/she lives & b) where he/she works & c) where he/she learns
Selecting the best way to make requests
Refer the inmate to a counselor or other specialist at the facility
A) inform & b) persuade & c) entertain & d) indicate action

13. Define reflecting on answers and recycle' as...

14. Identify techniques to use in taking action & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Gathering information quickly and accurately regarding What is occurring in the surroundings
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

15. List various basic feeling words & to include...
A) handling requests & b) making requests & c) reinforcing behavior
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) happy & b) angry & c) confused & d) sad & e) scared
A) behavior & b) appearance & c) environment

16. Identify the techniques used in asking questions & to include...
A) behavior & b) appearance & c) environment
A) use the 5WH method & b) reflect on answers and recycle
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Active involvement in most activities

17. Identify ways in which an employee might verbally respond to content & to include...

18. Define 'responding to feeling' as...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) handling requests & b) making requests & c) reinforcing behavior
The ability to capture in words the specific feelings being presented by inmate

19. Identify various questions to be asked in reflecting & to include...
A) content & b) feeling & c) feeling and meaning
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

20. Identify the components of the 5WH method as asking...
Reflect a person's prejudice and attitude
A) who & b) what & c) why & d) where & e) when & f) how
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

21. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Taken very seriously
A) low & b) moderate & c) high
Gathering information quickly and accurately regarding What is occurring in the surroundings

22. Identify that inferences are more likely to be...
Transmission and receipt of a message to effect some kind of action
Open up communications with inmate rather than shutting it off
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Gathering information quickly and accurately regarding What is occurring in the surroundings

23. Define ' direct request format' as...
A) check things out & b) give a response and reason
A) check things out & b) take appropriate action
Identifying the behavior/action desired
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

24. Identify two primary components of observing & to include...
A) who & b) what & c) why & d) where & e) when & f) how
A) ability to size up the situation & b) ability to communicate well with inmates
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) low & b) moderate & c) high

25. Identify the levels of responding & to include...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) reflect on feeling and intensity & b) respond to feeling
A) content & b) feeling & c) feeling and meaning
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

26. Define 'posturing' as...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Holding your body in such a way to show strength & confidence & interest and control
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
The ability to capture in words the specific feelings being presented by inmate

27. Identify steps of responding to content & to include...
A) reflect on What was seen and heard & b) use a responding format
Reflect a person's prejudice and attitude
A) feeling cues & b) relationships & c) energy levels & d) values
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

28. Identify ways in which an employee might verbally respond to content & to include...

29. Identify two primary components of observing & to include...
A) check things out & b) take appropriate action
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) reflect on feeling and reason & b) respond to feeling and meaning

30. Identify the major categories of energy levels and describe their respective characteristics as...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) low & b) moderate & c) high
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

31. Explain that nonverbal communication can...

32. Identify the levels of responding & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) content & b) feeling & c) feeling and meaning
A) 'You're saying ________' & b) 'You look (or it looks) __________'

33. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Taken very seriously
Active involvement in most activities
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

34. Identify components of good posturing & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
Holding your body in such a way to show strength & confidence & interest and control
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

35. Identify the purpose of communication & to include...
Selecting the best way to make requests
A) volume & b) emotion & c) pitch
Taken very seriously
A) inform & b) persuade & c) entertain & d) indicate action

36. Identify the three basic environments of every individual & to include...
Active involvement in most activities
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) content & b) feeling & c) feeling and meaning
A) where he/she lives & b) where he/she works & c) where he/she learns

37. Identify the purpose of communication & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) inform & b) persuade & c) entertain & d) indicate action
A) low & b) moderate & c) high
Active involvement in most activities

38. Identify that inferences are more likely to be...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Keeping a safe distance
A) inform & b) persuade & c) entertain & d) indicate action

39. Identify one major element of positioning & to include...
Refer the inmate to a counselor or other specialist at the facility
A) behavior & b) appearance & c) environment
Keeping a safe distance
A) reflect on feeling and intensity & b) respond to feeling

40. Identify one consideration for giving inmate a reason for your response & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Holding your body in such a way to show strength & confidence & interest and control

41. Identify the categories of relationships and feelings as...
Keeping a safe distance
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) positive & b) negative & c) neutral

42. Identify steps in responding to feeling & to include...
A) check things out & b) give a response and reason
A) positive & b) negative & c) neutral
A) volume & b) emotion & c) pitch
A) reflect on feeling and intensity & b) respond to feeling

43. Define reflecting on answers and recycle' as...

44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Active involvement in most activities
A) reflect on What was seen and heard & b) use a responding format
Refer the inmate to a counselor or other specialist at the facility

45. Identify three major elements of positioning & to include...
Transmission and receipt of a message to effect some kind of action
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

46. Define ' direct request format' as...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) who & b) what & c) why & d) where & e) when & f) how
Identifying the behavior/action desired
A) reflect on feeling and reason & b) respond to feeling and meaning

47. Two skills an officer needs for effective interpersonal communications...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) ability to size up the situation & b) ability to communicate well with inmates
Transmission and receipt of a message to effect some kind of action
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

48. Define 'softening a request' as...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Keeping a safe distance
A) happy & b) angry & c) confused & d) sad & e) scared
Taken very seriously

49. Explain 'sizing up a situation as...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) ability to size up the situation & b) ability to communicate well with inmates

50. Define 'responding to content' as...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Selecting the best way to make requests
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Look carefully