Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify one consideration for giving inmate a reason for your response & to include...






2. Identify ways in which an employee might verbally respond to content & to include...


3. Define 'softening a request' as...






4. Explain clues that can be used to develop inferences & to include...






5. Define 'interpersonal communication' as...






6. List the application skills used in controlling behavior as...






7. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






8. Explain that nonverbal communication can...


9. Define 'taking action' as...






10. Identify several things an officer might look for when first coming on shift & to include...






11. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






12. Define 'reinforcing behavior' as...






13. Identify various necessary elements in checking things out & to include...






14. Identify steps in listening & to include...






15. Explain that questions are used in addition to the basic skills and responding techniques to...






16. Define 'taking action' as...






17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






18. Identify steps of responding to content & to include...






19. Define reflecting on answers and recycle' as...


20. Identify three characteristics of voice Which may be used to determine intensity & to include...






21. Identify the major categories of energy levels and describe their respective characteristics as...






22. Explain that nonverbal communication can...


23. Identify steps in listening & to include...






24. Identify two considerations for giving inmate a reason for your response & to include...






25. Identify techniques to use in taking action & to include...






26. Define 'reinforcing behavior' as...






27. Identify the 'add-on' skills in interpersonal communication & to include...






28. Identify that inferences are more likely to be...






29. Identify the purpose of communication & to include...






30. Identify one major element of positioning & to include...






31. Identify steps involved in making requests & to include...






32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






33. Identify steps in responding to feeling & to include...






34. Identify the major categories of energy levels and describe their respective characteristics as...






35. Identify aspects considered during the initial stage of observing & to include...






36. Identify various necessary elements in checking things out & to include...






37. Define 'posturing' as...






38. Explain clues that can be used to develop inferences & to include...






39. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






40. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






41. Identify the elements of reinforcing behavior as...






42. Define 'softening a request' as...






43. Identify steps in responding to feeling and meaning & to include...






44. Identify the techniques used in asking questions & to include...






45. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






46. Define 'responding to feeling' as...






47. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






48. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






49. Identify one primary components of observing & to include...






50. Identify three major elements of positioning & to include...