Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






2. Identify the major categories of energy levels and describe their respective characteristics as...






3. Define 'controlling behavior' as...






4. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






5. Identify components of good posturing & to include...






6. List the application skills used in controlling behavior as...






7. Identify one primary components of observing & to include...






8. Identify steps in responding to feeling & to include...






9. Explain that the statement 'human actions determine human reactions' means...






10. Identify the purpose of communication & to include...






11. Identify that inferences are more likely to be...






12. Identify three characteristics of voice Which may be used to determine intensity & to include...






13. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






14. Define 'responding to feeling' as...






15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






16. Identify various questions to be asked in reflecting & to include...






17. Identify one primary components of observing & to include...






18. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






19. Identify various necessary elements in checking things out & to include...






20. Identify the components of the 5WH method as asking...






21. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






22. Define 'responding to feeling and meaning' as...


23. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






24. Identify several things an officer might look for when first coming on shift & to include...






25. Identify the components of the 5WH method as asking...






26. Define 'mild request format: as...


27. Identify the levels of responding & to include...






28. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






29. Define 'responding to content' as...






30. Identify the elements of reinforcing behavior as...






31. Identify components of good posturing & to include...






32. Define reflecting on answers and recycle' as...


33. Define reflecting on answers and recycle' as...


34. Identify that inferences are more likely to be...






35. Identify three characteristics of voice Which may be used to determine intensity & to include...






36. Define 'mild request format: as...


37. Two skills an officer needs for effective interpersonal communications...






38. Define 'interpersonal communication' as...






39. Identify steps in listening & to include...






40. Identify one consideration for giving inmate a reason for your response & to include...






41. Identify the three basic environments of every individual & to include...






42. Explain 'sizing up a situation as...






43. Identify three major elements of positioning & to include...






44. Identify steps in listening & to include...






45. Define 'reinforcing behavior' as...






46. Identify several things an officer might look for when first coming on shift & to include...






47. List various basic feeling words & to include...






48. Identify the 'add-on' skills in interpersonal communication & to include...






49. Identify the steps in handling request & to include...






50. Explain that questions are used in addition to the basic skills and responding techniques to...