Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






2. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






3. Identify ways in which an employee might verbally respond to content & to include...


4. Identify the three basic environments of every individual & to include...






5. Identify the three basic environments of every individual & to include...






6. Identify steps involved in making requests & to include...






7. Identify two primary components of observing & to include...






8. Identify one primary components of observing & to include...






9. Define reflecting on answers and recycle' as...


10. Define 'reinforcing behavior' as...






11. Identify several things an officer might look for when first coming on shift & to include...






12. Define 'responding to content' as...






13. Define 'mild request format: as...


14. Identify two considerations for giving inmate a reason for your response & to include...






15. Identify one major element of positioning & to include...






16. Define ' direct request format' as...






17. Identify the 'add-on' skills in interpersonal communication & to include...






18. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






19. Two skills an officer needs for effective interpersonal communications...






20. Identify steps of responding to content & to include...






21. Identify one primary components of observing & to include...






22. Define 'taking action' as...






23. Identify one consideration for giving inmate a reason for your response & to include...






24. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






25. Explain that questions are used in addition to the basic skills and responding techniques to...






26. Identify the techniques used in asking questions & to include...






27. Identify the purpose of communication & to include...






28. Define reflecting on answers and recycle' as...


29. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






30. Identify the 'add-on' skills in interpersonal communication & to include...






31. Define 'responding to feeling and meaning' as...


32. Identify the major categories of energy levels and describe their respective characteristics as...






33. Define 'reinforcing behavior' as...






34. Identify several things an officer might look for when first coming on shift & to include...






35. Identify various necessary elements in checking things out & to include...






36. Identify three major elements of positioning & to include...






37. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






38. Identify the techniques used in asking questions & to include...






39. Identify various questions to be asked in reflecting & to include...






40. Define 'softening a request' as...






41. Identify that inferences are more likely to be...






42. Identify two primary components of observing & to include...






43. List the application skills used in controlling behavior as...






44. Define 'controlling behavior' as...






45. Identify the steps in handling request & to include...






46. Explain that questions are used in addition to the basic skills and responding techniques to...






47. Identify that inferences are more likely to be...






48. Identify steps in responding to feeling & to include...






49. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






50. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...