Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the steps in handling request & to include...






2. Identify two primary components of observing & to include...






3. Two skills an officer needs for effective interpersonal communications...






4. Identify steps of responding to content & to include...






5. Identify the elements of reinforcing behavior as...






6. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






7. Identify steps in responding to feeling & to include...






8. Identify the purpose of communication & to include...






9. Define 'mild request format: as...


10. Identify the techniques used in asking questions & to include...






11. Identify the techniques used in asking questions & to include...






12. Define ' direct request format' as...






13. Identify the levels of responding & to include...






14. List the application skills used in controlling behavior as...






15. Identify ways in which an employee might verbally respond to content & to include...


16. Identify steps in listening & to include...






17. Identify three characteristics of voice Which may be used to determine intensity & to include...






18. Identify the major categories of energy levels and describe their respective characteristics as...






19. Identify aspects considered during the initial stage of observing & to include...






20. Identify various necessary elements in checking things out & to include...






21. Explain that the statement 'human actions determine human reactions' means...






22. Identify components of good posturing & to include...






23. Identify the categories of relationships and feelings as...






24. Define 'taking action' as...






25. Define ' direct request format' as...






26. Define 'posturing' as...






27. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






28. Two skills an officer needs for effective interpersonal communications...






29. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






30. Define 'interpersonal communication' as...






31. Explain that nonverbal communication can...


32. Identify steps in responding to feeling and meaning & to include...






33. Identify two primary components of observing & to include...






34. Identify one consideration for giving inmate a reason for your response & to include...






35. Define 'reinforcing behavior' as...






36. Identify the elements of reinforcing behavior as...






37. Define 'responding to feeling' as...






38. Explain that questions are used in addition to the basic skills and responding techniques to...






39. List the application skills used in controlling behavior as...






40. List various basic feeling words & to include...






41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






42. Identify the 'add-on' skills in interpersonal communication & to include...






43. Identify the steps involved in 'sizing up a situation &' to include...






44. Define 'taking action' as...






45. Identify one major element of positioning & to include...






46. Identify steps of responding to content & to include...






47. Identify one major element of positioning & to include...






48. Identify steps in responding to feeling and meaning & to include...






49. Identify the steps in handling request & to include...






50. Define 'controlling behavior' as...