Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that the statement 'human actions determine human reactions' means...






2. Identify three characteristics of voice Which may be used to determine intensity & to include...






3. Identify one consideration for giving inmate a reason for your response & to include...






4. Explain 'sizing up a situation as...






5. Identify steps in responding to feeling & to include...






6. Identify components of good posturing & to include...






7. Identify techniques to use in taking action & to include...






8. Define 'reinforcing behavior' as...






9. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






10. Define 'reinforcing behavior' as...






11. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






12. Identify several things an officer might look for when first coming on shift & to include...






13. Identify the steps in handling request & to include...






14. Define 'responding to content' as...






15. Identify the components of the 5WH method as asking...






16. Identify two considerations for giving inmate a reason for your response & to include...






17. Define 'responding to feeling and meaning' as...


18. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






19. Identify steps in listening & to include...






20. Identify the techniques used in asking questions & to include...






21. Identify aspects considered during the initial stage of observing & to include...






22. Identify steps in listening & to include...






23. Define 'softening a request' as...






24. Define 'mild request format: as...


25. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






26. Identify ways in which an employee might verbally respond to content & to include...


27. Identify one major element of positioning & to include...






28. Identify steps involved in making requests & to include...






29. Identify components of good posturing & to include...






30. Explain that nonverbal communication can...


31. List various basic feeling words & to include...






32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






33. Identify techniques to use in taking action & to include...






34. Define 'controlling behavior' as...






35. Identify one primary components of observing & to include...






36. Define 'responding to feeling and meaning' as...


37. Identify various questions to be asked in reflecting & to include...






38. Define reflecting on answers and recycle' as...


39. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






40. Identify that inferences are more likely to be...






41. Two skills an officer needs for effective interpersonal communications...






42. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






43. Identify steps of responding to content & to include...






44. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






45. List the application skills used in controlling behavior as...






46. Identify the elements of reinforcing behavior as...






47. Explain that questions are used in addition to the basic skills and responding techniques to...






48. Define 'posturing' as...






49. Identify the three basic environments of every individual & to include...






50. Identify the major categories of energy levels and describe their respective characteristics as...