Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain 'sizing up a situation as...






2. Explain that questions are used in addition to the basic skills and responding techniques to...






3. Define 'softening a request' as...






4. Identify steps involved in making requests & to include...






5. Define 'controlling behavior' as...






6. Identify steps in responding to feeling and meaning & to include...






7. Identify various questions to be asked in reflecting & to include...






8. Identify the categories of relationships and feelings as...






9. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






10. Identify three major elements of positioning & to include...






11. Identify two primary components of observing & to include...






12. Identify steps in responding to feeling & to include...






13. Identify the elements of reinforcing behavior as...






14. Define 'interpersonal communication' as...






15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






16. Define 'taking action' as...






17. Identify one consideration for giving inmate a reason for your response & to include...






18. Explain that nonverbal communication can...


19. Identify steps of responding to content & to include...






20. Explain clues that can be used to develop inferences & to include...






21. Identify components of good posturing & to include...






22. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






23. Identify steps involved in making requests & to include...






24. Define 'posturing' as...






25. Identify steps in responding to feeling & to include...






26. Define 'responding to feeling' as...






27. Define reflecting on answers and recycle' as...


28. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






29. Define ' direct request format' as...






30. Identify one major element of positioning & to include...






31. Identify that inferences are more likely to be...






32. Identify steps in responding to feeling and meaning & to include...






33. Identify components of good posturing & to include...






34. Identify the three basic environments of every individual & to include...






35. Identify several things an officer might look for when first coming on shift & to include...






36. Two skills an officer needs for effective interpersonal communications...






37. Explain that nonverbal communication can...


38. Identify ways in which an employee might verbally respond to content & to include...


39. Identify aspects considered during the initial stage of observing & to include...






40. Identify the 'add-on' skills in interpersonal communication & to include...






41. Identify the steps in handling request & to include...






42. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






43. Identify techniques to use in taking action & to include...






44. Identify the techniques used in asking questions & to include...






45. Define 'responding to content' as...






46. Identify one primary components of observing & to include...






47. Identify the elements of reinforcing behavior as...






48. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






49. Define 'posturing' as...






50. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...