Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'taking action' as...






2. Identify three major elements of positioning & to include...






3. Identify steps involved in making requests & to include...






4. Define 'mild request format: as...


5. Identify steps in listening & to include...






6. Explain clues that can be used to develop inferences & to include...






7. Explain 'sizing up a situation as...






8. Identify two primary components of observing & to include...






9. Identify ways in which an employee might verbally respond to content & to include...


10. Define 'responding to feeling and meaning' as...


11. Identify various necessary elements in checking things out & to include...






12. Identify several things an officer might look for when first coming on shift & to include...






13. Identify the steps involved in 'sizing up a situation &' to include...






14. Identify three characteristics of voice Which may be used to determine intensity & to include...






15. Define 'softening a request' as...






16. Identify steps in responding to feeling and meaning & to include...






17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






18. Identify two primary components of observing & to include...






19. Define reflecting on answers and recycle' as...


20. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






21. Identify the 'add-on' skills in interpersonal communication & to include...






22. Identify one major element of positioning & to include...






23. Identify techniques to use in taking action & to include...






24. Identify ways in which an employee might verbally respond to content & to include...


25. Identify several things an officer might look for when first coming on shift & to include...






26. List the application skills used in controlling behavior as...






27. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






28. Explain that the statement 'human actions determine human reactions' means...






29. Identify various necessary elements in checking things out & to include...






30. Define 'taking action' as...






31. Identify the three basic environments of every individual & to include...






32. Identify the purpose of communication & to include...






33. Define 'responding to content' as...






34. List the application skills used in controlling behavior as...






35. Identify techniques to use in taking action & to include...






36. Identify the elements of reinforcing behavior as...






37. Define ' direct request format' as...






38. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






39. Define 'reinforcing behavior' as...






40. Identify various questions to be asked in reflecting & to include...






41. Identify steps in responding to feeling and meaning & to include...






42. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






43. Identify components of good posturing & to include...






44. Identify one consideration for giving inmate a reason for your response & to include...






45. Identify that inferences are more likely to be...






46. Identify the categories of relationships and feelings as...






47. Identify steps in listening & to include...






48. Define 'posturing' as...






49. List various basic feeling words & to include...






50. Identify one major element of positioning & to include...