Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the major categories of energy levels and describe their respective characteristics as...






2. Define 'mild request format: as...

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3. Define 'responding to feeling' as...






4. Identify ways in which an employee might verbally respond to content & to include...

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5. Define 'softening a request' as...






6. Identify steps in listening & to include...






7. Identify steps of responding to content & to include...






8. Identify ways in which an employee might verbally respond to content & to include...

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9. Identify steps in responding to feeling & to include...






10. Define 'controlling behavior' as...






11. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






12. Identify the levels of responding & to include...






13. Identify the steps in handling request & to include...






14. Identify aspects considered during the initial stage of observing & to include...






15. Identify one primary components of observing & to include...






16. Identify one consideration for giving inmate a reason for your response & to include...






17. Identify steps involved in making requests & to include...






18. Identify that inferences are more likely to be...






19. Define 'taking action' as...






20. Explain that questions are used in addition to the basic skills and responding techniques to...






21. Identify components of good posturing & to include...






22. Identify the steps in handling request & to include...






23. Identify the 'add-on' skills in interpersonal communication & to include...






24. Define ' direct request format' as...






25. Identify steps in responding to feeling and meaning & to include...






26. List various basic feeling words & to include...






27. Identify steps in listening & to include...






28. Identify steps in responding to feeling and meaning & to include...






29. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






30. Define ' direct request format' as...






31. Explain that questions are used in addition to the basic skills and responding techniques to...






32. Identify various questions to be asked in reflecting & to include...






33. Identify techniques to use in taking action & to include...






34. Identify steps of responding to content & to include...






35. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






36. Identify various necessary elements in checking things out & to include...






37. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






38. Identify the categories of relationships and feelings as...






39. Identify techniques to use in taking action & to include...






40. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






41. Identify the steps involved in 'sizing up a situation &' to include...






42. List the application skills used in controlling behavior as...






43. Explain that the statement 'human actions determine human reactions' means...






44. Identify the steps involved in 'sizing up a situation &' to include...






45. Identify two considerations for giving inmate a reason for your response & to include...






46. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






47. Identify various necessary elements in checking things out & to include...






48. Define 'mild request format: as...

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49. Identify one major element of positioning & to include...






50. Define 'reinforcing behavior' as...