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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify various necessary elements in checking things out & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) reflect on feeling and reason & b) respond to feeling and meaning
A) check things out & b) give a response and reason
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

2. Identify two considerations for giving inmate a reason for your response & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reflect on What was seen and heard & b) use a responding format
A) volume & b) emotion & c) pitch

3. Identify the major categories of energy levels and describe their respective characteristics as...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) low & b) moderate & c) high
A) check things out & b) take appropriate action

4. Identify the steps involved in 'sizing up a situation &' to include...
A) inform & b) persuade & c) entertain & d) indicate action
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) position & b) observe & c) posture & d) listen

5. Identify steps involved in making requests & to include...
The ability to capture in words the specific feelings being presented by inmate
A) check things out & b) give a response and reason
Transmission and receipt of a message to effect some kind of action
A) check things out & b) take appropriate action

6. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
A) reflect on feeling and reason & b) respond to feeling and meaning
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Taken very seriously

7. Two skills an officer needs for effective interpersonal communications...
A) feeling cues & b) relationships & c) energy levels & d) values
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) use the 5WH method & b) reflect on answers and recycle
A) ability to size up the situation & b) ability to communicate well with inmates

8. Define ' direct request format' as...
Transmission and receipt of a message to effect some kind of action
A) check things out & b) give a response and reason
Identifying the behavior/action desired
A) position & b) observe & c) posture & d) listen

9. Define 'softening a request' as...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) where he/she lives & b) where he/she works & c) where he/she learns
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

10. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

11. Identify that inferences are more likely to be...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) content & b) feeling & c) feeling and meaning
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Open up communications with inmate rather than shutting it off

12. Identify various questions to be asked in reflecting & to include...
Identifying the behavior/action desired
A) check things out & b) give a response and reason
Look carefully
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

13. Define 'taking action' as...
Holding your body in such a way to show strength & confidence & interest and control
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) behavior & b) appearance & c) environment
Selecting the best way to make requests

14. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
A) check things out & b) give a response and reason
Ability to control inmate behavior
Taken very seriously
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

15. Define 'interpersonal communication' as...
Transmission and receipt of a message to effect some kind of action
A) who & b) what & c) why & d) where & e) when & f) how
The ability to capture in words the specific feelings being presented by inmate
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

16. Identify three major elements of positioning & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Keeping a safe distance
A) who & b) what & c) why & d) where & e) when & f) how

17. Identify various questions to be asked in reflecting & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) happy & b) angry & c) confused & d) sad & e) scared
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Transmission and receipt of a message to effect some kind of action

18. Identify the techniques used in asking questions & to include...
A) use the 5WH method & b) reflect on answers and recycle
A) where he/she lives & b) where he/she works & c) where he/she learns
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A polite request & using 'please' or 'would appreciate'

19. Define 'controlling behavior' as...
A) position & b) observe & c) posture & d) listen
Active involvement in most activities
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Ability to control inmate behavior

20. Define 'mild request format: as...

21. Define 'responding to content' as...
A) position & b) observe & c) posture & d) listen
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) feeling cues & b) relationships & c) energy levels & d) values
Active involvement in most activities

22. Define 'responding to feeling' as...
A) content & b) feeling & c) feeling and meaning
Transmission and receipt of a message to effect some kind of action
The ability to capture in words the specific feelings being presented by inmate
A) check things out & b) give a response and reason

23. List various basic feeling words & to include...
A) who & b) what & c) why & d) where & e) when & f) how
A) position & b) observe & c) posture & d) listen
A) happy & b) angry & c) confused & d) sad & e) scared
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

24. Define 'controlling behavior' as...
A polite request & using 'please' or 'would appreciate'
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Look carefully
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

25. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
The ability to capture in words the specific feelings being presented by inmate
Transmission and receipt of a message to effect some kind of action
Refer the inmate to a counselor or other specialist at the facility

26. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
Keeping a safe distance
Identifying the behavior/action desired
Refer the inmate to a counselor or other specialist at the facility
A) reflect on What was seen and heard & b) use a responding format

27. Identify various necessary elements in checking things out & to include...
A) reflect on What was seen and heard & b) use a responding format
A) reflect on feeling and reason & b) respond to feeling and meaning
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

28. Identify techniques to use in taking action & to include...
Look carefully
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

29. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Refer the inmate to a counselor or other specialist at the facility
Active involvement in most activities
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

30. Identify the 'add-on' skills in interpersonal communication & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) responding & b) asking questions

31. Explain that questions are used in addition to the basic skills and responding techniques to...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Open up communications with inmate rather than shutting it off
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

32. Explain 'sizing up a situation as...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Gathering information quickly and accurately regarding What is occurring in the surroundings
The ability to capture in words the specific feelings being presented by inmate
Open up communications with inmate rather than shutting it off

33. Identify the three basic environments of every individual & to include...
Reflect a person's prejudice and attitude
A) where he/she lives & b) where he/she works & c) where he/she learns
Open up communications with inmate rather than shutting it off
A) behavior & b) appearance & c) environment

34. Identify the techniques used in asking questions & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Ability to control inmate behavior
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) use the 5WH method & b) reflect on answers and recycle

35. Identify techniques to use in taking action & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Reflect a person's prejudice and attitude
A) happy & b) angry & c) confused & d) sad & e) scared

36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Keeping a safe distance
A) feeling cues & b) relationships & c) energy levels & d) values
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Active involvement in most activities

37. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
Gathering information quickly and accurately regarding What is occurring in the surroundings
Taken very seriously
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Ability to control inmate behavior

38. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) use the 5WH method & b) reflect on answers and recycle
A) volume & b) emotion & c) pitch
Reflect a person's prejudice and attitude

39. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
Active involvement in most activities
Selecting the best way to make requests
A) volume & b) emotion & c) pitch
A) feeling cues & b) relationships & c) energy levels & d) values

40. Define 'softening a request' as...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
The ability to capture in words the specific feelings being presented by inmate
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

41. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) positive & b) negative & c) neutral
A) behavior & b) appearance & c) environment

42. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
Identifying the behavior/action desired
A) check things out & b) take appropriate action
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

43. Identify one major element of positioning & to include...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Keeping a safe distance

44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) use the 5WH method & b) reflect on answers and recycle
A) volume & b) emotion & c) pitch
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

45. Identify the categories of relationships and feelings as...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) positive & b) negative & c) neutral
A) low & b) moderate & c) high

46. Define 'mild request format: as...

47. Identify the steps in handling request & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) check things out & b) give a response and reason

48. Identify steps in responding to feeling and meaning & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) ability to size up the situation & b) ability to communicate well with inmates
Reflect a person's prejudice and attitude

49. Identify steps in listening & to include...
Transmission and receipt of a message to effect some kind of action
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) feeling cues & b) relationships & c) energy levels & d) values
A) feeling cues & b) relationships & c) energy levels & d) values

50. Define 'reinforcing behavior' as...
A) who & b) what & c) why & d) where & e) when & f) how
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Active involvement in most activities
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions