Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Define 'responding to feeling and meaning' as...


2. Define 'responding to content' as...






3. Identify the 'add-on' skills in interpersonal communication & to include...






4. Identify that inferences are more likely to be...






5. Define 'interpersonal communication' as...






6. Explain clues that can be used to develop inferences & to include...






7. Identify steps in responding to feeling and meaning & to include...






8. Define 'interpersonal communication' as...






9. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






10. Identify two primary components of observing & to include...






11. Identify the 'add-on' skills in interpersonal communication & to include...






12. Identify steps involved in making requests & to include...






13. Define 'mild request format: as...


14. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






15. Define 'mild request format: as...


16. Define 'responding to feeling and meaning' as...


17. Identify the steps involved in 'sizing up a situation &' to include...






18. Identify steps in listening & to include...






19. Define 'responding to feeling' as...






20. Identify two considerations for giving inmate a reason for your response & to include...






21. Identify the three basic environments of every individual & to include...






22. Identify various necessary elements in checking things out & to include...






23. Define 'softening a request' as...






24. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






25. Identify various questions to be asked in reflecting & to include...






26. Identify various questions to be asked in reflecting & to include...






27. Identify one major element of positioning & to include...






28. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






29. Identify techniques to use in taking action & to include...






30. Identify steps involved in making requests & to include...






31. Identify components of good posturing & to include...






32. Explain that the statement 'human actions determine human reactions' means...






33. Identify several things an officer might look for when first coming on shift & to include...






34. Identify steps in listening & to include...






35. Identify aspects considered during the initial stage of observing & to include...






36. Identify one primary components of observing & to include...






37. Identify aspects considered during the initial stage of observing & to include...






38. Identify the categories of relationships and feelings as...






39. List various basic feeling words & to include...






40. Identify one consideration for giving inmate a reason for your response & to include...






41. Identify the categories of relationships and feelings as...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






43. Define 'controlling behavior' as...






44. Identify several things an officer might look for when first coming on shift & to include...






45. Identify three characteristics of voice Which may be used to determine intensity & to include...






46. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






47. Define 'posturing' as...






48. Identify one major element of positioning & to include...






49. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






50. Identify the components of the 5WH method as asking...