Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify various questions to be asked in reflecting & to include...






2. Define 'posturing' as...






3. Explain clues that can be used to develop inferences & to include...






4. Identify steps in responding to feeling and meaning & to include...






5. Define 'taking action' as...






6. Identify various questions to be asked in reflecting & to include...






7. Identify steps in responding to feeling and meaning & to include...






8. Identify the steps involved in 'sizing up a situation &' to include...






9. Identify steps of responding to content & to include...






10. Define 'responding to feeling and meaning' as...


11. Identify the techniques used in asking questions & to include...






12. Identify the elements of reinforcing behavior as...






13. Define 'responding to feeling and meaning' as...


14. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






15. List various basic feeling words & to include...






16. List the application skills used in controlling behavior as...






17. Identify steps involved in making requests & to include...






18. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






20. Identify two primary components of observing & to include...






21. Identify the levels of responding & to include...






22. Define 'interpersonal communication' as...






23. Explain 'sizing up a situation as...






24. Identify the 'add-on' skills in interpersonal communication & to include...






25. Define 'responding to content' as...






26. Define 'mild request format: as...


27. Identify techniques to use in taking action & to include...






28. Identify ways in which an employee might verbally respond to content & to include...


29. Define reflecting on answers and recycle' as...


30. Identify the 'add-on' skills in interpersonal communication & to include...






31. Define 'reinforcing behavior' as...






32. List the application skills used in controlling behavior as...






33. Identify steps involved in making requests & to include...






34. Identify the components of the 5WH method as asking...






35. Identify that inferences are more likely to be...






36. Define 'softening a request' as...






37. Define 'controlling behavior' as...






38. Identify steps in listening & to include...






39. Identify three characteristics of voice Which may be used to determine intensity & to include...






40. Identify steps in responding to feeling & to include...






41. Define 'taking action' as...






42. Explain that questions are used in addition to the basic skills and responding techniques to...






43. Identify one consideration for giving inmate a reason for your response & to include...






44. Define 'reinforcing behavior' as...






45. Identify one primary components of observing & to include...






46. Identify the major categories of energy levels and describe their respective characteristics as...






47. Define 'controlling behavior' as...






48. Identify the major categories of energy levels and describe their respective characteristics as...






49. Identify that inferences are more likely to be...






50. Identify the purpose of communication & to include...