Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Two skills an officer needs for effective interpersonal communications...






2. Identify components of good posturing & to include...






3. Identify techniques to use in taking action & to include...






4. Identify several things an officer might look for when first coming on shift & to include...






5. Identify two considerations for giving inmate a reason for your response & to include...






6. Identify techniques to use in taking action & to include...






7. Identify the levels of responding & to include...






8. Identify ways in which an employee might verbally respond to content & to include...


9. Explain that questions are used in addition to the basic skills and responding techniques to...






10. Identify the components of the 5WH method as asking...






11. Identify one consideration for giving inmate a reason for your response & to include...






12. Define 'softening a request' as...






13. Define 'taking action' as...






14. Explain that nonverbal communication can...


15. Define ' direct request format' as...






16. Identify the steps in handling request & to include...






17. List the application skills used in controlling behavior as...






18. Define reflecting on answers and recycle' as...


19. Identify steps in listening & to include...






20. Define 'posturing' as...






21. Define 'reinforcing behavior' as...






22. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






23. Identify steps involved in making requests & to include...






24. Identify the elements of reinforcing behavior as...






25. Identify one primary components of observing & to include...






26. Identify aspects considered during the initial stage of observing & to include...






27. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






28. Identify three major elements of positioning & to include...






29. Identify steps involved in making requests & to include...






30. Define 'responding to feeling' as...






31. List the application skills used in controlling behavior as...






32. Identify two primary components of observing & to include...






33. Identify the purpose of communication & to include...






34. Identify one major element of positioning & to include...






35. Explain that the statement 'human actions determine human reactions' means...






36. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






37. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






38. Identify the steps involved in 'sizing up a situation &' to include...






39. Identify one primary components of observing & to include...






40. Identify three characteristics of voice Which may be used to determine intensity & to include...






41. Identify the three basic environments of every individual & to include...






42. Identify that inferences are more likely to be...






43. Define 'taking action' as...






44. Identify the categories of relationships and feelings as...






45. Identify two primary components of observing & to include...






46. Define 'interpersonal communication' as...






47. Identify aspects considered during the initial stage of observing & to include...






48. Identify the major categories of energy levels and describe their respective characteristics as...






49. Explain that nonverbal communication can...


50. Identify the three basic environments of every individual & to include...