Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






2. Two skills an officer needs for effective interpersonal communications...






3. Identify the purpose of communication & to include...






4. Identify that inferences are more likely to be...






5. Identify the steps in handling request & to include...






6. Identify steps of responding to content & to include...






7. Identify techniques to use in taking action & to include...






8. Define 'interpersonal communication' as...






9. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






10. List the application skills used in controlling behavior as...






11. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






12. Identify two considerations for giving inmate a reason for your response & to include...






13. Define 'taking action' as...






14. Identify components of good posturing & to include...






15. Define 'responding to feeling' as...






16. Identify one major element of positioning & to include...






17. Define 'controlling behavior' as...






18. Define reflecting on answers and recycle' as...


19. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






20. Identify components of good posturing & to include...






21. Define ' direct request format' as...






22. Identify the elements of reinforcing behavior as...






23. Identify that inferences are more likely to be...






24. Define 'softening a request' as...






25. Identify aspects considered during the initial stage of observing & to include...






26. Identify the categories of relationships and feelings as...






27. Identify two primary components of observing & to include...






28. Explain 'sizing up a situation as...






29. Define 'responding to content' as...






30. Explain clues that can be used to develop inferences & to include...






31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






32. Identify techniques to use in taking action & to include...






33. Identify the components of the 5WH method as asking...






34. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






35. Explain that questions are used in addition to the basic skills and responding techniques to...






36. Define 'taking action' as...






37. Identify steps in responding to feeling & to include...






38. Identify the steps in handling request & to include...






39. Identify three characteristics of voice Which may be used to determine intensity & to include...






40. List various basic feeling words & to include...






41. Two skills an officer needs for effective interpersonal communications...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






43. Identify one primary components of observing & to include...






44. Identify the steps involved in 'sizing up a situation &' to include...






45. Identify steps in listening & to include...






46. Identify the major categories of energy levels and describe their respective characteristics as...






47. Define 'reinforcing behavior' as...






48. Define reflecting on answers and recycle' as...


49. Identify ways in which an employee might verbally respond to content & to include...


50. Identify three characteristics of voice Which may be used to determine intensity & to include...