Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify two primary components of observing & to include...






2. Identify steps in responding to feeling and meaning & to include...






3. Identify steps of responding to content & to include...






4. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






5. Identify that inferences are more likely to be...






6. Identify various necessary elements in checking things out & to include...






7. Define 'posturing' as...






8. Identify the elements of reinforcing behavior as...






9. Identify the steps in handling request & to include...






10. Identify the steps involved in 'sizing up a situation &' to include...






11. Define ' direct request format' as...






12. Identify the steps involved in 'sizing up a situation &' to include...






13. List the application skills used in controlling behavior as...






14. Identify one major element of positioning & to include...






15. Identify three characteristics of voice Which may be used to determine intensity & to include...






16. Identify the purpose of communication & to include...






17. Define 'responding to feeling' as...






18. Identify the techniques used in asking questions & to include...






19. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






20. Identify the components of the 5WH method as asking...






21. Identify steps involved in making requests & to include...






22. Identify the techniques used in asking questions & to include...






23. Define 'mild request format: as...


24. Identify the categories of relationships and feelings as...






25. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






26. Identify two considerations for giving inmate a reason for your response & to include...






27. Define ' direct request format' as...






28. Explain clues that can be used to develop inferences & to include...






29. Define 'reinforcing behavior' as...






30. Identify techniques to use in taking action & to include...






31. Identify the categories of relationships and feelings as...






32. Identify steps in responding to feeling and meaning & to include...






33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






34. Identify steps in listening & to include...






35. Identify the major categories of energy levels and describe their respective characteristics as...






36. Identify ways in which an employee might verbally respond to content & to include...


37. Explain that nonverbal communication can...


38. Two skills an officer needs for effective interpersonal communications...






39. Identify steps of responding to content & to include...






40. Identify three major elements of positioning & to include...






41. Define 'interpersonal communication' as...






42. Define 'taking action' as...






43. Define 'taking action' as...






44. Define 'controlling behavior' as...






45. Identify the components of the 5WH method as asking...






46. Identify the elements of reinforcing behavior as...






47. Identify aspects considered during the initial stage of observing & to include...






48. Explain that the statement 'human actions determine human reactions' means...






49. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






50. Identify that inferences are more likely to be...