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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Define 'responding to content' as...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Gathering information quickly and accurately regarding What is occurring in the surroundings

2. Define reflecting on answers and recycle' as...

3. Define 'softening a request' as...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

4. Define 'controlling behavior' as...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) inform & b) persuade & c) entertain & d) indicate action
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) content & b) feeling & c) feeling and meaning

5. Explain 'sizing up a situation as...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) check things out & b) give a response and reason
Keeping a safe distance
A) responding & b) asking questions

6. Identify aspects considered during the initial stage of observing & to include...
A) responding & b) asking questions
Ability to control inmate behavior
A) position & b) observe & c) posture & d) listen
A) behavior & b) appearance & c) environment

7. Define 'posturing' as...
Look carefully
Holding your body in such a way to show strength & confidence & interest and control
A) who & b) what & c) why & d) where & e) when & f) how
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

8. Define 'interpersonal communication' as...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Transmission and receipt of a message to effect some kind of action
A) responding & b) asking questions

9. Identify two primary components of observing & to include...
Identifying the behavior/action desired
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) feeling cues & b) relationships & c) energy levels & d) values
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

10. Identify the techniques used in asking questions & to include...
A) ability to size up the situation & b) ability to communicate well with inmates
Keeping a safe distance
A) use the 5WH method & b) reflect on answers and recycle
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

11. Define ' direct request format' as...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) check things out & b) give a response and reason
Keeping a safe distance
Identifying the behavior/action desired

12. Define reflecting on answers and recycle' as...

13. Identify the 'add-on' skills in interpersonal communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) handling requests & b) making requests & c) reinforcing behavior
A) responding & b) asking questions

14. Explain that nonverbal communication can...

15. Define 'softening a request' as...
Ability to control inmate behavior
A) volume & b) emotion & c) pitch
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) reflect on feeling and intensity & b) respond to feeling

16. Identify the components of the 5WH method as asking...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) inform & b) persuade & c) entertain & d) indicate action
A) who & b) what & c) why & d) where & e) when & f) how
A) responding & b) asking questions

17. Explain that the statement 'human actions determine human reactions' means...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) ability to size up the situation & b) ability to communicate well with inmates
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Transmission and receipt of a message to effect some kind of action

18. Identify components of good posturing & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) reflect on What was seen and heard & b) use a responding format
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) position & b) observe & c) posture & d) listen

19. List the application skills used in controlling behavior as...
A) ability to size up the situation & b) ability to communicate well with inmates
A) happy & b) angry & c) confused & d) sad & e) scared
A) handling requests & b) making requests & c) reinforcing behavior
A) inform & b) persuade & c) entertain & d) indicate action

20. Explain clues that can be used to develop inferences & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
Selecting the best way to make requests
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

21. Explain clues that can be used to develop inferences & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) feeling cues & b) relationships & c) energy levels & d) values
Reflect a person's prejudice and attitude
A) happy & b) angry & c) confused & d) sad & e) scared

22. Define 'interpersonal communication' as...
Taken very seriously
Transmission and receipt of a message to effect some kind of action
A) happy & b) angry & c) confused & d) sad & e) scared
A) volume & b) emotion & c) pitch

23. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
Gathering information quickly and accurately regarding What is occurring in the surroundings
Identifying the behavior/action desired
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) handling requests & b) making requests & c) reinforcing behavior

24. Define 'posturing' as...
Open up communications with inmate rather than shutting it off
Holding your body in such a way to show strength & confidence & interest and control
A) happy & b) angry & c) confused & d) sad & e) scared
A) content & b) feeling & c) feeling and meaning

25. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) check things out & b) give a response and reason
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) check things out & b) take appropriate action

26. Identify the steps involved in 'sizing up a situation &' to include...
A) position & b) observe & c) posture & d) listen
A) behavior & b) appearance & c) environment
The ability to capture in words the specific feelings being presented by inmate
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

27. Identify one major element of positioning & to include...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Active involvement in most activities
Keeping a safe distance
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

28. Define 'controlling behavior' as...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) volume & b) emotion & c) pitch
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling

29. Identify techniques to use in taking action & to include...
Ability to control inmate behavior
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

30. Identify two considerations for giving inmate a reason for your response & to include...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Identifying the behavior/action desired

31. Explain 'sizing up a situation as...
A) check things out & b) take appropriate action
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) where he/she lives & b) where he/she works & c) where he/she learns
Gathering information quickly and accurately regarding What is occurring in the surroundings

32. Identify various necessary elements in checking things out & to include...
A) ability to size up the situation & b) ability to communicate well with inmates
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) check things out & b) give a response and reason
Look carefully

33. Identify several things an officer might look for when first coming on shift & to include...
The ability to capture in words the specific feelings being presented by inmate
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

34. Define 'taking action' as...
Selecting the best way to make requests
A) use the 5WH method & b) reflect on answers and recycle
Identifying the behavior/action desired
Transmission and receipt of a message to effect some kind of action

35. Two skills an officer needs for effective interpersonal communications...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) ability to size up the situation & b) ability to communicate well with inmates

36. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) volume & b) emotion & c) pitch
Refer the inmate to a counselor or other specialist at the facility
A) reflect on feeling and intensity & b) respond to feeling
A) behavior & b) appearance & c) environment

37. Define 'taking action' as...
Selecting the best way to make requests
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) who & b) what & c) why & d) where & e) when & f) how

38. Define 'mild request format: as...

39. Identify ways in which an employee might verbally respond to content & to include...

40. Identify the elements of reinforcing behavior as...
Holding your body in such a way to show strength & confidence & interest and control
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

41. Identify one consideration for giving inmate a reason for your response & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Look carefully

42. Identify steps of responding to content & to include...
Keeping a safe distance
A) inform & b) persuade & c) entertain & d) indicate action
A) reflect on What was seen and heard & b) use a responding format
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

43. Identify one major element of positioning & to include...
A) happy & b) angry & c) confused & d) sad & e) scared
Reflect a person's prejudice and attitude
Keeping a safe distance
A) reflect on What was seen and heard & b) use a responding format

44. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) volume & b) emotion & c) pitch
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

45. Define 'reinforcing behavior' as...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Look carefully
A polite request & using 'please' or 'would appreciate'
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance

46. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A polite request & using 'please' or 'would appreciate'
Open up communications with inmate rather than shutting it off
A) behavior & b) appearance & c) environment
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

47. Identify steps involved in making requests & to include...
A) check things out & b) take appropriate action
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) where he/she lives & b) where he/she works & c) where he/she learns
A) low & b) moderate & c) high

48. Identify steps in responding to feeling & to include...
A) reflect on feeling and intensity & b) respond to feeling
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) check things out & b) take appropriate action
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

49. Identify components of good posturing & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Selecting the best way to make requests
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

50. Two skills an officer needs for effective interpersonal communications...
A) ability to size up the situation & b) ability to communicate well with inmates
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
A) handling requests & b) making requests & c) reinforcing behavior
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills