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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Define 'taking action' as...
Selecting the best way to make requests
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) use the 5WH method & b) reflect on answers and recycle

2. Identify two primary components of observing & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) low & b) moderate & c) high

3. Define 'taking action' as...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Selecting the best way to make requests
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

4. Identify steps involved in making requests & to include...
A) check things out & b) give a response and reason
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) check things out & b) take appropriate action

5. Identify various questions to be asked in reflecting & to include...
Active involvement in most activities
A) content & b) feeling & c) feeling and meaning
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) happy & b) angry & c) confused & d) sad & e) scared

6. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
Identifying the behavior/action desired
The ability to capture in words the specific feelings being presented by inmate
Keeping a safe distance
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

7. Identify techniques to use in taking action & to include...
Refer the inmate to a counselor or other specialist at the facility
A) responding & b) asking questions
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) low & b) moderate & c) high

8. Define 'responding to content' as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Open up communications with inmate rather than shutting it off
A) positive & b) negative & c) neutral
Refer the inmate to a counselor or other specialist at the facility

9. Identify aspects considered during the initial stage of observing & to include...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) inform & b) persuade & c) entertain & d) indicate action
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) behavior & b) appearance & c) environment

10. Identify that inferences are more likely to be...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) reflect on feeling and reason & b) respond to feeling and meaning
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Keeping a safe distance

11. Identify one major element of positioning & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Keeping a safe distance
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

12. Define reflecting on answers and recycle' as...

13. Identify the steps in handling request & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) where he/she lives & b) where he/she works & c) where he/she learns
A) check things out & b) give a response and reason

14. Explain that questions are used in addition to the basic skills and responding techniques to...
A) ability to size up the situation & b) ability to communicate well with inmates
Taken very seriously
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Open up communications with inmate rather than shutting it off

15. Explain that nonverbal communication can...

16. Define 'mild request format: as...

17. Identify the categories of relationships and feelings as...
Ability to control inmate behavior
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Transmission and receipt of a message to effect some kind of action
A) positive & b) negative & c) neutral

18. Define reflecting on answers and recycle' as...

19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) positive & b) negative & c) neutral
Refer the inmate to a counselor or other specialist at the facility
A) content & b) feeling & c) feeling and meaning

20. Define 'posturing' as...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Holding your body in such a way to show strength & confidence & interest and control
A) position & b) observe & c) posture & d) listen
Identifying the behavior/action desired

21. Identify various necessary elements in checking things out & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) check things out & b) take appropriate action
Active involvement in most activities
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

22. Define 'softening a request' as...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Reflect a person's prejudice and attitude

23. Identify the major categories of energy levels and describe their respective characteristics as...
A) low & b) moderate & c) high
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Gathering information quickly and accurately regarding What is occurring in the surroundings
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

24. Explain that the statement 'human actions determine human reactions' means...
Gathering information quickly and accurately regarding What is occurring in the surroundings
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Selecting the best way to make requests
A) reflect on What was seen and heard & b) use a responding format

25. Identify components of good posturing & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) behavior & b) appearance & c) environment
Active involvement in most activities
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

26. Identify one major element of positioning & to include...
A) who & b) what & c) why & d) where & e) when & f) how
Keeping a safe distance
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

27. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Taken very seriously
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

28. Explain that the statement 'human actions determine human reactions' means...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A polite request & using 'please' or 'would appreciate'
Taken very seriously
A) feeling cues & b) relationships & c) energy levels & d) values

29. Explain clues that can be used to develop inferences & to include...
Ability to control inmate behavior
A) position & b) observe & c) posture & d) listen
Active involvement in most activities
A) feeling cues & b) relationships & c) energy levels & d) values

30. Identify two considerations for giving inmate a reason for your response & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

31. Identify three major elements of positioning & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Open up communications with inmate rather than shutting it off
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Selecting the best way to make requests

32. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Ability to control inmate behavior
The ability to capture in words the specific feelings being presented by inmate

33. Define 'mild request format: as...

34. Define 'reinforcing behavior' as...
A) reflect on What was seen and heard & b) use a responding format
Reflect a person's prejudice and attitude
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Selecting the best way to make requests

35. Identify steps in responding to feeling & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) handling requests & b) making requests & c) reinforcing behavior
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

36. Identify several things an officer might look for when first coming on shift & to include...
The ability to capture in words the specific feelings being presented by inmate
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) feeling cues & b) relationships & c) energy levels & d) values
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

37. Identify steps in listening & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Open up communications with inmate rather than shutting it off
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

38. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Ability to control inmate behavior
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Look carefully

39. Identify steps in responding to feeling and meaning & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A polite request & using 'please' or 'would appreciate'
A) use the 5WH method & b) reflect on answers and recycle
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

40. Define 'responding to feeling and meaning' as...

41. Identify the three basic environments of every individual & to include...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) where he/she lives & b) where he/she works & c) where he/she learns
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

42. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) inform & b) persuade & c) entertain & d) indicate action
A) low & b) moderate & c) high
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

43. Define 'interpersonal communication' as...
A) handling requests & b) making requests & c) reinforcing behavior
A polite request & using 'please' or 'would appreciate'
Transmission and receipt of a message to effect some kind of action
A) volume & b) emotion & c) pitch

44. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
A) low & b) moderate & c) high
A) use the 5WH method & b) reflect on answers and recycle
Taken very seriously
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

45. Explain that nonverbal communication can...

46. Identify the 'add-on' skills in interpersonal communication & to include...
A) positive & b) negative & c) neutral
A) responding & b) asking questions
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) reflect on What was seen and heard & b) use a responding format

47. Identify two considerations for giving inmate a reason for your response & to include...
A) responding & b) asking questions
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) reflect on What was seen and heard & b) use a responding format
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

48. Define 'controlling behavior' as...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Identifying the behavior/action desired
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

49. Identify the purpose of communication & to include...
A) reflect on What was seen and heard & b) use a responding format
A) positive & b) negative & c) neutral
A) inform & b) persuade & c) entertain & d) indicate action
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

50. Define 'responding to content' as...
A) 'You're saying ________' & b) 'You look (or it looks) __________'
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) feeling cues & b) relationships & c) energy levels & d) values
A) handling requests & b) making requests & c) reinforcing behavior