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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify the steps in handling request & to include...
A) behavior & b) appearance & c) environment
Transmission and receipt of a message to effect some kind of action
A) check things out & b) give a response and reason
A) inform & b) persuade & c) entertain & d) indicate action

2. Identify various questions to be asked in reflecting & to include...
A) reflect on What was seen and heard & b) use a responding format
A) handling requests & b) making requests & c) reinforcing behavior
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

3. Define 'controlling behavior' as...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) happy & b) angry & c) confused & d) sad & e) scared
A) inform & b) persuade & c) entertain & d) indicate action

4. Identify one major element of positioning & to include...
Keeping a safe distance
Active involvement in most activities
A) behavior & b) appearance & c) environment
Taken very seriously

5. Define ' direct request format' as...
Active involvement in most activities
A) inform & b) persuade & c) entertain & d) indicate action
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Identifying the behavior/action desired

6. Identify techniques to use in taking action & to include...
Open up communications with inmate rather than shutting it off
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) feeling cues & b) relationships & c) energy levels & d) values
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

7. Identify steps in listening & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Refer the inmate to a counselor or other specialist at the facility
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Selecting the best way to make requests

8. Identify two considerations for giving inmate a reason for your response & to include...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Gathering information quickly and accurately regarding What is occurring in the surroundings

9. Explain that questions are used in addition to the basic skills and responding techniques to...
Refer the inmate to a counselor or other specialist at the facility
Open up communications with inmate rather than shutting it off
A) responding & b) asking questions
A) check things out & b) take appropriate action

10. Identify two considerations for giving inmate a reason for your response & to include...
Reflect a person's prejudice and attitude
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) 'You're saying ________' & b) 'You look (or it looks) __________'
The ability to capture in words the specific feelings being presented by inmate

11. Identify the steps in handling request & to include...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) check things out & b) give a response and reason
A) reflect on What was seen and heard & b) use a responding format
Keeping a safe distance

12. Explain that nonverbal communication can...

13. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) ability to size up the situation & b) ability to communicate well with inmates
Active involvement in most activities
Refer the inmate to a counselor or other specialist at the facility

14. Identify steps involved in making requests & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
Look carefully
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) check things out & b) take appropriate action

15. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
A polite request & using 'please' or 'would appreciate'
A) positive & b) negative & c) neutral
A) check things out & b) give a response and reason
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

16. Explain clues that can be used to develop inferences & to include...
Active involvement in most activities
Keeping a safe distance
A) feeling cues & b) relationships & c) energy levels & d) values
A) 'You're saying ________' & b) 'You look (or it looks) __________'

17. Explain 'sizing up a situation as...
Open up communications with inmate rather than shutting it off
Gathering information quickly and accurately regarding What is occurring in the surroundings
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) reflect on What was seen and heard & b) use a responding format

18. Identify three major elements of positioning & to include...
Reflect a person's prejudice and attitude
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
Active involvement in most activities
A) volume & b) emotion & c) pitch

19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
Ability to control inmate behavior
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Look carefully
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

20. Explain clues that can be used to develop inferences & to include...
Transmission and receipt of a message to effect some kind of action
Holding your body in such a way to show strength & confidence & interest and control
A) feeling cues & b) relationships & c) energy levels & d) values
A) ability to size up the situation & b) ability to communicate well with inmates

21. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
A) reflect on feeling and reason & b) respond to feeling and meaning
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Reflect a person's prejudice and attitude

22. Identify the major categories of energy levels and describe their respective characteristics as...
A) low & b) moderate & c) high
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Reflect a person's prejudice and attitude
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

23. Define reflecting on answers and recycle' as...

24. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
A) position & b) observe & c) posture & d) listen
Refer the inmate to a counselor or other specialist at the facility
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) inform & b) persuade & c) entertain & d) indicate action

25. Identify one major element of positioning & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Keeping a safe distance
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

26. Identify that inferences are more likely to be...
A) use the 5WH method & b) reflect on answers and recycle
Identifying the behavior/action desired
A) check things out & b) give a response and reason
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

27. Identify aspects considered during the initial stage of observing & to include...
A) behavior & b) appearance & c) environment
Taken very seriously
A) happy & b) angry & c) confused & d) sad & e) scared
Refer the inmate to a counselor or other specialist at the facility

28. Define 'responding to feeling' as...
A) content & b) feeling & c) feeling and meaning
Holding your body in such a way to show strength & confidence & interest and control
The ability to capture in words the specific feelings being presented by inmate
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

29. Define 'interpersonal communication' as...
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
A) check things out & b) take appropriate action
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Transmission and receipt of a message to effect some kind of action

30. Identify several things an officer might look for when first coming on shift & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) check things out & b) give a response and reason
Look carefully

31. Define reflecting on answers and recycle' as...

32. Identify various necessary elements in checking things out & to include...
Selecting the best way to make requests
A) happy & b) angry & c) confused & d) sad & e) scared
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) volume & b) emotion & c) pitch

33. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Identifying the behavior/action desired
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

34. Identify the techniques used in asking questions & to include...
A) content & b) feeling & c) feeling and meaning
A) handling requests & b) making requests & c) reinforcing behavior
A) behavior & b) appearance & c) environment
A) use the 5WH method & b) reflect on answers and recycle

35. Define 'reinforcing behavior' as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) where he/she lives & b) where he/she works & c) where he/she learns
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

36. Identify two primary components of observing & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) 'You're saying ________' & b) 'You look (or it looks) __________'
A) volume & b) emotion & c) pitch
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

37. Identify components of good posturing & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) happy & b) angry & c) confused & d) sad & e) scared
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward

38. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Keeping a safe distance
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

39. Identify the steps involved in 'sizing up a situation &' to include...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) 'You're saying ________' & b) 'You look (or it looks) __________'
Taken very seriously
A) position & b) observe & c) posture & d) listen

40. Define 'softening a request' as...
A) ability to size up the situation & b) ability to communicate well with inmates
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Selecting the best way to make requests
A) who & b) what & c) why & d) where & e) when & f) how

41. Identify the levels of responding & to include...
A) volume & b) emotion & c) pitch
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) content & b) feeling & c) feeling and meaning
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

42. Identify the elements of reinforcing behavior as...
A) use the 5WH method & b) reflect on answers and recycle
A) reflect on feeling and intensity & b) respond to feeling
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

43. Define 'responding to feeling and meaning' as...

44. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) handling requests & b) making requests & c) reinforcing behavior
Open up communications with inmate rather than shutting it off
Ability to control inmate behavior

45. Explain that the statement 'human actions determine human reactions' means...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) ability to size up the situation & b) ability to communicate well with inmates
A) position & b) observe & c) posture & d) listen
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

46. Two skills an officer needs for effective interpersonal communications...
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) ability to size up the situation & b) ability to communicate well with inmates
Active involvement in most activities
Ability to control inmate behavior

47. Identify the three basic environments of every individual & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) handling requests & b) making requests & c) reinforcing behavior
Transmission and receipt of a message to effect some kind of action
The ability to capture in words the specific feelings being presented by inmate

48. Identify one primary components of observing & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Holding your body in such a way to show strength & confidence & interest and control
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Look carefully

49. Define 'taking action' as...
Selecting the best way to make requests
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Holding your body in such a way to show strength & confidence & interest and control
A) where he/she lives & b) where he/she works & c) where he/she learns

50. Define ' direct request format' as...
Refer the inmate to a counselor or other specialist at the facility
Ability to control inmate behavior
Identifying the behavior/action desired
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order