Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Explain that questions are used in addition to the basic skills and responding techniques to...






2. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






3. Define 'reinforcing behavior' as...






4. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






5. Define 'posturing' as...






6. Identify various questions to be asked in reflecting & to include...






7. Define 'responding to content' as...






8. Identify the categories of relationships and feelings as...






9. Identify one consideration for giving inmate a reason for your response & to include...






10. Define 'mild request format: as...


11. Explain that the statement 'human actions determine human reactions' means...






12. Identify the major categories of energy levels and describe their respective characteristics as...






13. Identify two considerations for giving inmate a reason for your response & to include...






14. Identify the major categories of energy levels and describe their respective characteristics as...






15. Identify the levels of responding & to include...






16. Identify three characteristics of voice Which may be used to determine intensity & to include...






17. Identify techniques to use in taking action & to include...






18. Identify two considerations for giving inmate a reason for your response & to include...






19. Identify various necessary elements in checking things out & to include...






20. Identify the levels of responding & to include...






21. Identify one primary components of observing & to include...






22. Define 'reinforcing behavior' as...






23. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






24. List the application skills used in controlling behavior as...






25. Identify several things an officer might look for when first coming on shift & to include...






26. Define 'interpersonal communication' as...






27. Identify the steps in handling request & to include...






28. Identify the elements of reinforcing behavior as...






29. Two skills an officer needs for effective interpersonal communications...






30. Define 'responding to feeling and meaning' as...


31. Define 'taking action' as...






32. List various basic feeling words & to include...






33. Identify steps of responding to content & to include...






34. Identify one major element of positioning & to include...






35. Define 'softening a request' as...






36. Identify steps in responding to feeling & to include...






37. Identify aspects considered during the initial stage of observing & to include...






38. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






39. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






40. Define 'responding to feeling' as...






41. Identify the steps involved in 'sizing up a situation &' to include...






42. Identify the steps in handling request & to include...






43. Identify steps in responding to feeling & to include...






44. Define 'softening a request' as...






45. Explain that nonverbal communication can...


46. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






47. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






48. Identify steps in responding to feeling and meaning & to include...






49. Identify steps involved in making requests & to include...






50. Explain 'sizing up a situation as...