Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the three basic environments of every individual & to include...






2. Identify steps of responding to content & to include...






3. Identify three major elements of positioning & to include...






4. Identify various questions to be asked in reflecting & to include...






5. Identify the purpose of communication & to include...






6. Define 'reinforcing behavior' as...






7. List the application skills used in controlling behavior as...






8. Define 'taking action' as...






9. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






10. Explain that nonverbal communication can...


11. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






12. Identify steps in responding to feeling & to include...






13. Explain clues that can be used to develop inferences & to include...






14. List the application skills used in controlling behavior as...






15. List various basic feeling words & to include...






16. Identify the techniques used in asking questions & to include...






17. Identify various necessary elements in checking things out & to include...






18. Identify the 'add-on' skills in interpersonal communication & to include...






19. Identify one primary components of observing & to include...






20. Identify the elements of reinforcing behavior as...






21. Define 'controlling behavior' as...






22. Define ' direct request format' as...






23. Identify aspects considered during the initial stage of observing & to include...






24. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






25. Explain that questions are used in addition to the basic skills and responding techniques to...






26. List various basic feeling words & to include...






27. Define 'responding to content' as...






28. Identify one primary components of observing & to include...






29. Identify techniques to use in taking action & to include...






30. Identify one major element of positioning & to include...






31. Identify the elements of reinforcing behavior as...






32. Identify various necessary elements in checking things out & to include...






33. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






34. Identify two primary components of observing & to include...






35. Define reflecting on answers and recycle' as...


36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






37. Define 'softening a request' as...






38. Define 'posturing' as...






39. Identify two primary components of observing & to include...






40. Explain 'sizing up a situation as...






41. Define ' direct request format' as...






42. Identify components of good posturing & to include...






43. Identify steps in responding to feeling and meaning & to include...






44. Identify ways in which an employee might verbally respond to content & to include...


45. Identify three characteristics of voice Which may be used to determine intensity & to include...






46. Identify techniques to use in taking action & to include...






47. Define 'responding to feeling and meaning' as...


48. Identify the purpose of communication & to include...






49. Explain clues that can be used to develop inferences & to include...






50. Define 'mild request format: as...