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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify three characteristics of voice Which may be used to determine intensity & to include...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) volume & b) emotion & c) pitch
Look carefully

2. Identify steps of responding to content & to include...
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Holding your body in such a way to show strength & confidence & interest and control
A polite request & using 'please' or 'would appreciate'
A) reflect on What was seen and heard & b) use a responding format

3. Identify the steps involved in 'sizing up a situation &' to include...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) behavior & b) appearance & c) environment
A polite request & using 'please' or 'would appreciate'
A) position & b) observe & c) posture & d) listen

4. Define ' direct request format' as...
Identifying the behavior/action desired
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Keeping a safe distance
Transmission and receipt of a message to effect some kind of action

5. List the application skills used in controlling behavior as...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) happy & b) angry & c) confused & d) sad & e) scared
Holding your body in such a way to show strength & confidence & interest and control
A) handling requests & b) making requests & c) reinforcing behavior

6. Identify ways in which an employee might verbally respond to content & to include...

7. Identify various questions to be asked in reflecting & to include...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) who & b) what & c) why & d) where & e) when & f) how
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

8. Define 'mild request format: as...

9. Identify the 'add-on' skills in interpersonal communication & to include...
A) responding & b) asking questions
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

10. Identify components of good posturing & to include...
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Taken very seriously
A) where he/she lives & b) where he/she works & c) where he/she learns

11. Identify the elements of reinforcing behavior as...
Gathering information quickly and accurately regarding What is occurring in the surroundings
Keeping a safe distance
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

12. Identify that inferences are more likely to be...
Holding your body in such a way to show strength & confidence & interest and control
Holding your body in such a way to show strength & confidence & interest and control
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) responding & b) asking questions

13. Identify the techniques used in asking questions & to include...
A) handling requests & b) making requests & c) reinforcing behavior
A) use the 5WH method & b) reflect on answers and recycle
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Open up communications with inmate rather than shutting it off

14. Explain 'sizing up a situation as...
A) happy & b) angry & c) confused & d) sad & e) scared
Transmission and receipt of a message to effect some kind of action
Gathering information quickly and accurately regarding What is occurring in the surroundings
Identifying the behavior/action desired

15. Identify steps in responding to feeling & to include...
Reflect a person's prejudice and attitude
A) volume & b) emotion & c) pitch
A) reflect on feeling and intensity & b) respond to feeling
A) volume & b) emotion & c) pitch

16. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
Ability to control inmate behavior
A) happy & b) angry & c) confused & d) sad & e) scared
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) who & b) what & c) why & d) where & e) when & f) how

17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Selecting the best way to make requests
Active involvement in most activities
Ability to control inmate behavior

18. Identify the steps in handling request & to include...
A) check things out & b) give a response and reason
Holding your body in such a way to show strength & confidence & interest and control
Active involvement in most activities
A) 'You're saying ________' & b) 'You look (or it looks) __________'

19. Identify the steps involved in 'sizing up a situation &' to include...
Refer the inmate to a counselor or other specialist at the facility
A) position & b) observe & c) posture & d) listen
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) volume & b) emotion & c) pitch

20. Two skills an officer needs for effective interpersonal communications...
Identifying the behavior/action desired
A) ability to size up the situation & b) ability to communicate well with inmates
A) check things out & b) give a response and reason
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions

21. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) behavior & b) appearance & c) environment
Transmission and receipt of a message to effect some kind of action
Refer the inmate to a counselor or other specialist at the facility

22. Identify the levels of responding & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) content & b) feeling & c) feeling and meaning
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) positive & b) negative & c) neutral

23. Explain that the statement 'human actions determine human reactions' means...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) 'You're saying ________' & b) 'You look (or it looks) __________'
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
A) happy & b) angry & c) confused & d) sad & e) scared

24. Define 'responding to feeling and meaning' as...

25. List the application skills used in controlling behavior as...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) reflect on feeling and intensity & b) respond to feeling
A) handling requests & b) making requests & c) reinforcing behavior
Open up communications with inmate rather than shutting it off

26. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) positive & b) negative & c) neutral

27. List various basic feeling words & to include...
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) happy & b) angry & c) confused & d) sad & e) scared
Reflect a person's prejudice and attitude
Taken very seriously

28. Identify techniques to use in taking action & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) responding & b) asking questions
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Taken very seriously

29. Define 'interpersonal communication' as...
A) inform & b) persuade & c) entertain & d) indicate action
A) ability to size up the situation & b) ability to communicate well with inmates
Transmission and receipt of a message to effect some kind of action
Ability to control inmate behavior

30. Identify one primary components of observing & to include...
Look carefully
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Ability to control inmate behavior
Holding your body in such a way to show strength & confidence & interest and control

31. Identify the categories of relationships and feelings as...
A) positive & b) negative & c) neutral
A) volume & b) emotion & c) pitch
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) check things out & b) take appropriate action

32. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Taken very seriously
A) responding & b) asking questions
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

33. Identify the major categories of energy levels and describe their respective characteristics as...
A) who & b) what & c) why & d) where & e) when & f) how
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Look carefully
A) low & b) moderate & c) high

34. Identify the components of the 5WH method as asking...
A) who & b) what & c) why & d) where & e) when & f) how
Transmission and receipt of a message to effect some kind of action
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Open up communications with inmate rather than shutting it off

35. Identify two considerations for giving inmate a reason for your response & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Taken very seriously

36. Identify steps of responding to content & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) reflect on What was seen and heard & b) use a responding format
A) handling requests & b) making requests & c) reinforcing behavior
A) who & b) what & c) why & d) where & e) when & f) how

37. Define 'posturing' as...
A) positive & b) negative & c) neutral
A polite request & using 'please' or 'would appreciate'
Look carefully
Holding your body in such a way to show strength & confidence & interest and control

38. Identify components of good posturing & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Taken very seriously
Open up communications with inmate rather than shutting it off

39. Define 'reinforcing behavior' as...
A) responding & b) asking questions
Keeping a safe distance
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

40. Define 'softening a request' as...
A) low & b) moderate & c) high
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) behavior & b) appearance & c) environment
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

41. Identify the elements of reinforcing behavior as...
Open up communications with inmate rather than shutting it off
A) happy & b) angry & c) confused & d) sad & e) scared
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

42. Identify aspects considered during the initial stage of observing & to include...
A) behavior & b) appearance & c) environment
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) check things out & b) take appropriate action
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

43. Identify the levels of responding & to include...
Ability to control inmate behavior
A) ability to size up the situation & b) ability to communicate well with inmates
A) content & b) feeling & c) feeling and meaning
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
Refer the inmate to a counselor or other specialist at the facility

45. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) low & b) moderate & c) high
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

46. Define 'responding to feeling' as...
A polite request & using 'please' or 'would appreciate'
Open up communications with inmate rather than shutting it off
Holding your body in such a way to show strength & confidence & interest and control
The ability to capture in words the specific feelings being presented by inmate

47. Identify steps in responding to feeling and meaning & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) reflect on What was seen and heard & b) use a responding format
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills

48. Define 'controlling behavior' as...
Refer the inmate to a counselor or other specialist at the facility
Identifying the behavior/action desired
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

49. Explain that the statement 'human actions determine human reactions' means...
A) check things out & b) take appropriate action
A) reflect on What was seen and heard & b) use a responding format
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

50. Identify aspects considered during the initial stage of observing & to include...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) behavior & b) appearance & c) environment
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) ability to size up the situation & b) ability to communicate well with inmates