Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify the levels of responding & to include...






2. Identify components of good posturing & to include...






3. Identify various necessary elements in checking things out & to include...






4. Define 'controlling behavior' as...






5. Identify components of good posturing & to include...






6. Identify ways in which an employee might verbally respond to content & to include...


7. Identify the techniques used in asking questions & to include...






8. Define 'responding to feeling and meaning' as...


9. Identify the categories of relationships and feelings as...






10. Identify one primary components of observing & to include...






11. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






12. Define 'reinforcing behavior' as...






13. Identify steps in responding to feeling and meaning & to include...






14. Define 'posturing' as...






15. Identify techniques to use in taking action & to include...






16. Two skills an officer needs for effective interpersonal communications...






17. Identify the 'add-on' skills in interpersonal communication & to include...






18. Identify steps in responding to feeling & to include...






19. Identify steps of responding to content & to include...






20. Define 'softening a request' as...






21. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






22. Explain that the statement 'human actions determine human reactions' means...






23. Define reflecting on answers and recycle' as...


24. Identify the steps in handling request & to include...






25. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






26. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






27. Identify the purpose of communication & to include...






28. Identify the elements of reinforcing behavior as...






29. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






30. Identify the steps involved in 'sizing up a situation &' to include...






31. Identify several things an officer might look for when first coming on shift & to include...






32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






33. Identify aspects considered during the initial stage of observing & to include...






34. Identify aspects considered during the initial stage of observing & to include...






35. Identify the elements of reinforcing behavior as...






36. Identify two primary components of observing & to include...






37. Identify the components of the 5WH method as asking...






38. Identify the major categories of energy levels and describe their respective characteristics as...






39. List the application skills used in controlling behavior as...






40. Define 'taking action' as...






41. Define 'responding to content' as...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






43. Define 'reinforcing behavior' as...






44. Identify techniques to use in taking action & to include...






45. Identify ways in which an employee might verbally respond to content & to include...


46. Identify the steps in handling request & to include...






47. List the application skills used in controlling behavior as...






48. Identify that inferences are more likely to be...






49. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






50. Identify the 'add-on' skills in interpersonal communication & to include...