Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List various basic feeling words & to include...






2. Identify the major categories of energy levels and describe their respective characteristics as...






3. Identify the categories of relationships and feelings as...






4. Explain 'sizing up a situation as...






5. Identify two primary components of observing & to include...






6. Define 'mild request format: as...


7. Define ' direct request format' as...






8. Define 'responding to feeling' as...






9. Identify techniques to use in taking action & to include...






10. List the application skills used in controlling behavior as...






11. Explain 'sizing up a situation as...






12. Identify various questions to be asked in reflecting & to include...






13. Identify aspects considered during the initial stage of observing & to include...






14. Define 'taking action' as...






15. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






16. Identify the 'add-on' skills in interpersonal communication & to include...






17. Define reflecting on answers and recycle' as...


18. Define ' direct request format' as...






19. Define 'softening a request' as...






20. Identify steps involved in making requests & to include...






21. Identify the elements of reinforcing behavior as...






22. Identify steps involved in making requests & to include...






23. Define 'posturing' as...






24. Define 'responding to content' as...






25. Define 'controlling behavior' as...






26. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






27. Define 'responding to feeling and meaning' as...


28. Define 'posturing' as...






29. Define 'interpersonal communication' as...






30. Identify the steps involved in 'sizing up a situation &' to include...






31. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






32. Identify the purpose of communication & to include...






33. Identify the categories of relationships and feelings as...






34. Explain that nonverbal communication can...


35. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






36. Identify techniques to use in taking action & to include...






37. Identify steps in listening & to include...






38. Identify several things an officer might look for when first coming on shift & to include...






39. Two skills an officer needs for effective interpersonal communications...






40. List various basic feeling words & to include...






41. Identify steps in responding to feeling & to include...






42. Explain that the statement 'human actions determine human reactions' means...






43. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






44. Identify the 'add-on' skills in interpersonal communication & to include...






45. Identify the components of the 5WH method as asking...






46. Identify three characteristics of voice Which may be used to determine intensity & to include...






47. Identify various questions to be asked in reflecting & to include...






48. Identify the major categories of energy levels and describe their respective characteristics as...






49. Identify the levels of responding & to include...






50. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...