Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify one primary components of observing & to include...






2. Identify the components of the 5WH method as asking...






3. Identify the categories of relationships and feelings as...






4. Identify steps in responding to feeling and meaning & to include...






5. Identify the 'add-on' skills in interpersonal communication & to include...






6. Identify components of good posturing & to include...






7. Define 'interpersonal communication' as...






8. Identify the steps in handling request & to include...






9. Identify one major element of positioning & to include...






10. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






11. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






12. Identify several things an officer might look for when first coming on shift & to include...






13. Identify steps of responding to content & to include...






14. Define ' direct request format' as...






15. Identify the major categories of energy levels and describe their respective characteristics as...






16. Explain that the statement 'human actions determine human reactions' means...






17. Identify various questions to be asked in reflecting & to include...






18. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






19. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






20. Identify the levels of responding & to include...






21. Identify the elements of reinforcing behavior as...






22. Define 'softening a request' as...






23. Define ' direct request format' as...






24. Explain that questions are used in addition to the basic skills and responding techniques to...






25. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






26. Identify the three basic environments of every individual & to include...






27. List the application skills used in controlling behavior as...






28. Identify one major element of positioning & to include...






29. Identify the elements of reinforcing behavior as...






30. Explain 'sizing up a situation as...






31. Identify steps in listening & to include...






32. Define 'mild request format: as...


33. Identify one primary components of observing & to include...






34. Define 'mild request format: as...


35. Identify the purpose of communication & to include...






36. List various basic feeling words & to include...






37. Identify two considerations for giving inmate a reason for your response & to include...






38. Identify that inferences are more likely to be...






39. Identify aspects considered during the initial stage of observing & to include...






40. Define 'controlling behavior' as...






41. Define 'reinforcing behavior' as...






42. Identify steps in listening & to include...






43. Identify three characteristics of voice Which may be used to determine intensity & to include...






44. Identify the categories of relationships and feelings as...






45. Identify three characteristics of voice Which may be used to determine intensity & to include...






46. Explain 'sizing up a situation as...






47. Identify ways in which an employee might verbally respond to content & to include...


48. Identify the three basic environments of every individual & to include...






49. Identify one consideration for giving inmate a reason for your response & to include...






50. Define 'taking action' as...