Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify three major elements of positioning & to include...






2. Define 'responding to feeling and meaning' as...


3. Define ' direct request format' as...






4. Identify the levels of responding & to include...






5. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






6. Identify that inferences are more likely to be...






7. Define 'taking action' as...






8. Identify steps in responding to feeling & to include...






9. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






10. Define 'reinforcing behavior' as...






11. Define 'responding to content' as...






12. Identify the 'add-on' skills in interpersonal communication & to include...






13. Identify two considerations for giving inmate a reason for your response & to include...






14. Identify two primary components of observing & to include...






15. Identify the steps involved in 'sizing up a situation &' to include...






16. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






17. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






18. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






19. List the application skills used in controlling behavior as...






20. Define 'controlling behavior' as...






21. Identify steps in listening & to include...






22. Identify components of good posturing & to include...






23. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






24. Identify the purpose of communication & to include...






25. Define 'responding to feeling' as...






26. Define 'responding to content' as...






27. Identify the categories of relationships and feelings as...






28. List various basic feeling words & to include...






29. Define 'responding to feeling and meaning' as...


30. Identify the steps in handling request & to include...






31. Identify two considerations for giving inmate a reason for your response & to include...






32. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






33. Define 'mild request format: as...


34. Define 'mild request format: as...


35. Identify the steps in handling request & to include...






36. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






37. Identify steps involved in making requests & to include...






38. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






39. Identify two primary components of observing & to include...






40. Identify the purpose of communication & to include...






41. Identify components of good posturing & to include...






42. Identify the three basic environments of every individual & to include...






43. Identify various necessary elements in checking things out & to include...






44. Define 'taking action' as...






45. Define 'reinforcing behavior' as...






46. Identify ways in which an employee might verbally respond to content & to include...


47. Identify the three basic environments of every individual & to include...






48. Identify the components of the 5WH method as asking...






49. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






50. Identify several things an officer might look for when first coming on shift & to include...