Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify two primary components of observing & to include...






2. Identify the components of the 5WH method as asking...






3. Identify the steps involved in 'sizing up a situation &' to include...






4. Identify three characteristics of voice Which may be used to determine intensity & to include...






5. Identify the steps in handling request & to include...






6. Two skills an officer needs for effective interpersonal communications...






7. Identify aspects considered during the initial stage of observing & to include...






8. Identify two considerations for giving inmate a reason for your response & to include...






9. Identify components of good posturing & to include...






10. Identify steps of responding to content & to include...






11. List the application skills used in controlling behavior as...






12. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






13. Identify various questions to be asked in reflecting & to include...






14. Identify the elements of reinforcing behavior as...






15. Define 'taking action' as...






16. Identify the categories of relationships and feelings as...






17. Define reflecting on answers and recycle' as...


18. Identify one consideration for giving inmate a reason for your response & to include...






19. Identify several things an officer might look for when first coming on shift & to include...






20. Define 'controlling behavior' as...






21. Identify the 'add-on' skills in interpersonal communication & to include...






22. Identify techniques to use in taking action & to include...






23. Define 'mild request format: as...


24. Identify the purpose of communication & to include...






25. Identify steps in responding to feeling & to include...






26. Identify the three basic environments of every individual & to include...






27. Identify the components of the 5WH method as asking...






28. Define reflecting on answers and recycle' as...


29. Define 'controlling behavior' as...






30. Identify the techniques used in asking questions & to include...






31. Identify the steps involved in 'sizing up a situation &' to include...






32. Explain that questions are used in addition to the basic skills and responding techniques to...






33. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






34. Identify one primary components of observing & to include...






35. Define 'taking action' as...






36. Identify one major element of positioning & to include...






37. Define 'softening a request' as...






38. Identify several things an officer might look for when first coming on shift & to include...






39. Identify the purpose of communication & to include...






40. Identify the categories of relationships and feelings as...






41. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






42. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






43. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






44. Identify two primary components of observing & to include...






45. Identify three characteristics of voice Which may be used to determine intensity & to include...






46. Identify steps in listening & to include...






47. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






48. Define 'responding to content' as...






49. Identify steps involved in making requests & to include...






50. Define 'reinforcing behavior' as...