Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify aspects considered during the initial stage of observing & to include...






2. Define 'softening a request' as...






3. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






4. Identify the components of the 5WH method as asking...






5. Define 'taking action' as...






6. Identify various necessary elements in checking things out & to include...






7. Identify the 'add-on' skills in interpersonal communication & to include...






8. Define 'reinforcing behavior' as...






9. Identify the elements of reinforcing behavior as...






10. Identify steps in responding to feeling & to include...






11. Define 'controlling behavior' as...






12. Define ' direct request format' as...






13. Identify that inferences are more likely to be...






14. Identify one major element of positioning & to include...






15. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






16. Identify the components of the 5WH method as asking...






17. Identify the levels of responding & to include...






18. Define 'responding to content' as...






19. Identify two primary components of observing & to include...






20. Identify two considerations for giving inmate a reason for your response & to include...






21. Define 'reinforcing behavior' as...






22. List the application skills used in controlling behavior as...






23. Identify steps in listening & to include...






24. Define 'mild request format: as...


25. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






26. Identify three characteristics of voice Which may be used to determine intensity & to include...






27. Explain that the statement 'human actions determine human reactions' means...






28. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






29. Explain that the statement 'human actions determine human reactions' means...






30. Explain clues that can be used to develop inferences & to include...






31. Identify components of good posturing & to include...






32. Identify the purpose of communication & to include...






33. Identify various necessary elements in checking things out & to include...






34. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






35. Define 'interpersonal communication' as...






36. Identify various questions to be asked in reflecting & to include...






37. Identify the three basic environments of every individual & to include...






38. Define 'taking action' as...






39. Identify one primary components of observing & to include...






40. Define reflecting on answers and recycle' as...


41. Explain that questions are used in addition to the basic skills and responding techniques to...






42. Identify the categories of relationships and feelings as...






43. Identify several things an officer might look for when first coming on shift & to include...






44. Identify three characteristics of voice Which may be used to determine intensity & to include...






45. Explain clues that can be used to develop inferences & to include...






46. Identify the levels of responding & to include...






47. Explain 'sizing up a situation as...






48. Identify one major element of positioning & to include...






49. Identify steps involved in making requests & to include...






50. Identify steps involved in making requests & to include...