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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
Taken very seriously
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Gathering information quickly and accurately regarding What is occurring in the surroundings

2. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) behavior & b) appearance & c) environment
Taken very seriously
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual

3. Identify one major element of positioning & to include...
A) use the 5WH method & b) reflect on answers and recycle
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Keeping a safe distance
Reflect a person's prejudice and attitude

4. Identify two primary components of observing & to include...
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

5. Define 'posturing' as...
Gathering information quickly and accurately regarding What is occurring in the surroundings
Selecting the best way to make requests
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Holding your body in such a way to show strength & confidence & interest and control

6. Identify one major element of positioning & to include...
Keeping a safe distance
A) check things out & b) take appropriate action
A) volume & b) emotion & c) pitch
A) low & b) moderate & c) high

7. Identify components of good posturing & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) low & b) moderate & c) high
A) ability to size up the situation & b) ability to communicate well with inmates

8. Identify aspects considered during the initial stage of observing & to include...
Taken very seriously
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) feeling cues & b) relationships & c) energy levels & d) values
A) behavior & b) appearance & c) environment

9. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Transmission and receipt of a message to effect some kind of action
Refer the inmate to a counselor or other specialist at the facility
A) use the 5WH method & b) reflect on answers and recycle

10. Define ' direct request format' as...
The ability to capture in words the specific feelings being presented by inmate
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Identifying the behavior/action desired
Gathering information quickly and accurately regarding What is occurring in the surroundings

11. Identify various questions to be asked in reflecting & to include...
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) low & b) moderate & c) high
A) feeling cues & b) relationships & c) energy levels & d) values
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn

12. Identify steps in listening & to include...
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) check things out & b) take appropriate action

13. Identify various necessary elements in checking things out & to include...
A) feeling cues & b) relationships & c) energy levels & d) values
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) reflect on feeling and reason & b) respond to feeling and meaning

14. Define reflecting on answers and recycle' as...

15. Define 'taking action' as...
Selecting the best way to make requests
Holding your body in such a way to show strength & confidence & interest and control
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good

16. Identify the steps involved in 'sizing up a situation &' to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) position & b) observe & c) posture & d) listen
A) feeling cues & b) relationships & c) energy levels & d) values
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

17. Identify the techniques used in asking questions & to include...
A) use the 5WH method & b) reflect on answers and recycle
A) position & b) observe & c) posture & d) listen
Selecting the best way to make requests
A) reflect on What was seen and heard & b) use a responding format

18. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) behavior & b) appearance & c) environment
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) responding & b) asking questions
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

19. Define 'responding to feeling and meaning' as...

20. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Holding your body in such a way to show strength & confidence & interest and control
Keeping a safe distance
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

21. Identify two considerations for giving inmate a reason for your response & to include...
Keeping a safe distance
A) behavior & b) appearance & c) environment
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response
Taken very seriously

22. Identify steps of responding to content & to include...
A) inform & b) persuade & c) entertain & d) indicate action
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) reflect on What was seen and heard & b) use a responding format
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort

23. Identify ways in which an employee might verbally respond to content & to include...

24. Explain that questions are used in addition to the basic skills and responding techniques to...
Open up communications with inmate rather than shutting it off
A) low & b) moderate & c) high
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) inform & b) persuade & c) entertain & d) indicate action

25. Identify aspects considered during the initial stage of observing & to include...
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) behavior & b) appearance & c) environment
Holding your body in such a way to show strength & confidence & interest and control
Active involvement in most activities

26. Identify steps of responding to content & to include...
A) where he/she lives & b) where he/she works & c) where he/she learns
A) reflect on What was seen and heard & b) use a responding format
Refer the inmate to a counselor or other specialist at the facility
Selecting the best way to make requests

27. Two skills an officer needs for effective interpersonal communications...
A) ability to size up the situation & b) ability to communicate well with inmates
A) behavior & b) appearance & c) environment
A) check things out & b) give a response and reason
Active involvement in most activities

28. List the application skills used in controlling behavior as...
Holding your body in such a way to show strength & confidence & interest and control
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Taken very seriously
A) handling requests & b) making requests & c) reinforcing behavior

29. Explain that questions are used in addition to the basic skills and responding techniques to...
A) who & b) what & c) why & d) where & e) when & f) how
Taken very seriously
Open up communications with inmate rather than shutting it off
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood

30. Identify the major categories of energy levels and describe their respective characteristics as...
Selecting the best way to make requests
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) low & b) moderate & c) high
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

31. Identify the purpose of communication & to include...
A) inform & b) persuade & c) entertain & d) indicate action
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
Transmission and receipt of a message to effect some kind of action

32. Identify steps in responding to feeling & to include...
A) behavior & b) appearance & c) environment
A) reflect on feeling and intensity & b) respond to feeling
A) use the 5WH method & b) reflect on answers and recycle
A) position & b) observe & c) posture & d) listen

33. Explain that nonverbal communication can...

34. Define 'softening a request' as...
A) check things out & b) give a response and reason
Open up communications with inmate rather than shutting it off
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order

35. Identify various necessary elements in checking things out & to include...
A) ability to size up the situation & b) ability to communicate well with inmates
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
A) inform & b) persuade & c) entertain & d) indicate action
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

36. Identify steps in responding to feeling & to include...
A) reflect on feeling and intensity & b) respond to feeling
A) feeling cues & b) relationships & c) energy levels & d) values
Ability to control inmate behavior
Selecting the best way to make requests

37. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...
The ability to capture in words the specific feelings being presented by inmate
A) reflect on feeling and intensity & b) respond to feeling
Ability to control inmate behavior
A) content & b) feeling & c) feeling and meaning

38. Identify two primary components of observing & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Open up communications with inmate rather than shutting it off

39. Identify the major categories of energy levels and describe their respective characteristics as...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) low & b) moderate & c) high
Identifying the behavior/action desired

40. Identify the steps involved in 'sizing up a situation &' to include...
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
A) position & b) observe & c) posture & d) listen
A) reflect on feeling and intensity & b) respond to feeling

41. Identify two considerations for giving inmate a reason for your response & to include...
Open up communications with inmate rather than shutting it off
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

42. Define 'reinforcing behavior' as...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) ability to size up the situation & b) ability to communicate well with inmates
A) inform & b) persuade & c) entertain & d) indicate action

43. Identify three major elements of positioning & to include...
Look carefully
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

44. Define 'responding to feeling' as...
The ability to capture in words the specific feelings being presented by inmate
A) content & b) feeling & c) feeling and meaning
Open up communications with inmate rather than shutting it off
Active involvement in most activities

45. Define 'responding to content' as...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Holding your body in such a way to show strength & confidence & interest and control

46. List various basic feeling words & to include...
Taken very seriously
Holding your body in such a way to show strength & confidence & interest and control
A) happy & b) angry & c) confused & d) sad & e) scared
A) responding & b) asking questions

47. Identify various questions to be asked in reflecting & to include...
A) reflect on feeling and reason & b) respond to feeling and meaning
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
Holding your body in such a way to show strength & confidence & interest and control
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

48. Identify one consideration for giving inmate a reason for your response & to include...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
Keeping a safe distance
Look carefully
A) volume & b) emotion & c) pitch

49. Identify the elements of reinforcing behavior as...
A) use the 5WH method & b) reflect on answers and recycle
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Accurate if they are based on detailed and concrete observations rather than on vague & general ones

50. Identify the 'add-on' skills in interpersonal communication & to include...
A) who & b) what & c) why & d) where & e) when & f) how
A) inform & b) persuade & c) entertain & d) indicate action
A) responding & b) asking questions
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)