Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify various questions to be asked in reflecting & to include...






2. Identify steps in responding to feeling and meaning & to include...






3. Identify techniques to use in taking action & to include...






4. Identify the major categories of energy levels and describe their respective characteristics as...






5. Define 'mild request format: as...


6. Identify the steps involved in 'sizing up a situation &' to include...






7. Define 'posturing' as...






8. List various basic feeling words & to include...






9. Explain that questions are used in addition to the basic skills and responding techniques to...






10. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






11. Identify steps involved in making requests & to include...






12. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






13. Identify the steps in handling request & to include...






14. Define 'mild request format: as...


15. Define 'reinforcing behavior' as...






16. Define 'responding to content' as...






17. Identify ways in which an employee might verbally respond to content & to include...


18. Identify steps in responding to feeling & to include...






19. Identify techniques to use in taking action & to include...






20. Identify the steps in handling request & to include...






21. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






22. Identify the categories of relationships and feelings as...






23. Identify components of good posturing & to include...






24. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






25. Explain that nonverbal communication can...


26. List the application skills used in controlling behavior as...






27. Identify steps of responding to content & to include...






28. Identify components of good posturing & to include...






29. Define 'interpersonal communication' as...






30. Identify steps of responding to content & to include...






31. Identify one major element of positioning & to include...






32. Identify two considerations for giving inmate a reason for your response & to include...






33. Identify that inferences are more likely to be...






34. Explain 'sizing up a situation as...






35. Identify one consideration for giving inmate a reason for your response & to include...






36. Identify steps in responding to feeling and meaning & to include...






37. Identify the purpose of communication & to include...






38. Identify three major elements of positioning & to include...






39. Explain clues that can be used to develop inferences & to include...






40. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






41. Identify one consideration for giving inmate a reason for your response & to include...






42. Explain that nonverbal communication can...


43. Explain clues that can be used to develop inferences & to include...






44. Two skills an officer needs for effective interpersonal communications...






45. Identify two considerations for giving inmate a reason for your response & to include...






46. Two skills an officer needs for effective interpersonal communications...






47. Identify the purpose of communication & to include...






48. Define 'responding to content' as...






49. Define 'reinforcing behavior' as...






50. Identify one major element of positioning & to include...