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Interpersonal Skills

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Identify one major element of positioning & to include...
A) content & b) feeling & c) feeling and meaning
A) responding & b) asking questions
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Keeping a safe distance

2. Identify one consideration for giving inmate a reason for your response & to include...
A) who & b) what & c) why & d) where & e) when & f) how
A) volume & b) emotion & c) pitch
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) happy & b) angry & c) confused & d) sad & e) scared

3. Identify the major categories of energy levels and describe their respective characteristics as...
A) position & b) observe & c) posture & d) listen
A) low & b) moderate & c) high
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Holding your body in such a way to show strength & confidence & interest and control

4. Identify that inferences are more likely to be...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
A) where he/she lives & b) where he/she works & c) where he/she learns
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Ability to control inmate behavior

5. Explain clues that can be used to develop inferences & to include...
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) feeling cues & b) relationships & c) energy levels & d) values
Open up communications with inmate rather than shutting it off
Holding your body in such a way to show strength & confidence & interest and control

6. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...
The ability to capture in words the specific feelings being presented by inmate
A) handling requests & b) making requests & c) reinforcing behavior
Active involvement in most activities
A) position & b) observe & c) posture & d) listen

7. Explain 'sizing up a situation as...
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Keeping a safe distance
Gathering information quickly and accurately regarding What is occurring in the surroundings
The ability to capture in words the specific feelings being presented by inmate

8. Identify the 'add-on' skills in interpersonal communication & to include...
Look carefully
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) responding & b) asking questions

9. Identify steps involved in making requests & to include...
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) check things out & b) take appropriate action
A) reflect on feeling and reason & b) respond to feeling and meaning
Gathering information quickly and accurately regarding What is occurring in the surroundings

10. Define reflecting on answers and recycle' as...

11. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...
A) positive & b) negative & c) neutral
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
A) reflect on feeling and intensity & b) respond to feeling

12. Explain that questions are used in addition to the basic skills and responding techniques to...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Look carefully
Open up communications with inmate rather than shutting it off
A) handling requests & b) making requests & c) reinforcing behavior

13. Identify the elements of reinforcing behavior as...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) check things out & b) take appropriate action
Active involvement in most activities

14. Define 'mild request format: as...

15. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...
Refer the inmate to a counselor or other specialist at the facility
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
Look carefully
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

16. Identify the components of the 5WH method as asking...
A) who & b) what & c) why & d) where & e) when & f) how
Gathering information quickly and accurately regarding What is occurring in the surroundings
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question
A) ability to size up the situation & b) ability to communicate well with inmates

17. List various basic feeling words & to include...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
The ability to capture in words the specific feelings being presented by inmate
A) where he/she lives & b) where he/she works & c) where he/she learns
A) happy & b) angry & c) confused & d) sad & e) scared

18. Identify steps of responding to content & to include...
A) reflect on What was seen and heard & b) use a responding format
Selecting the best way to make requests
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) check things out & b) take appropriate action

19. Identify the 'add-on' skills in interpersonal communication & to include...
A) responding & b) asking questions
A) volume & b) emotion & c) pitch
A) ability to size up the situation & b) ability to communicate well with inmates
Refer the inmate to a counselor or other specialist at the facility

20. Identify the components of the 5WH method as asking...
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) volume & b) emotion & c) pitch
A) content & b) feeling & c) feeling and meaning
A) who & b) what & c) why & d) where & e) when & f) how

21. Explain that the statement 'human actions determine human reactions' means...
Refer the inmate to a counselor or other specialist at the facility
Refer the inmate to a counselor or other specialist at the facility
Accurate if they are based on detailed and concrete observations rather than on vague & general ones
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

22. Define 'taking action' as...
A) volume & b) emotion & c) pitch
Selecting the best way to make requests
Ability to control inmate behavior
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

23. Identify two primary components of observing & to include...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The ability to capture in words the specific feelings being presented by inmate
A) responding & b) asking questions
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

24. Define 'softening a request' as...
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate

25. Identify the three basic environments of every individual & to include...
Holding your body in such a way to show strength & confidence & interest and control
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) where he/she lives & b) where he/she works & c) where he/she learns
Taken very seriously

26. Explain 'sizing up a situation as...
A) ability to size up the situation & b) ability to communicate well with inmates
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) reflect on feeling and intensity & b) respond to feeling

27. Define ' direct request format' as...
Identifying the behavior/action desired
A) reflect on feeling and intensity & b) respond to feeling
Appearance and actions indicating defeat & slow movements & head hangs down & every movement seems to require great effort
That if inmates are treated like the human beings they are & more decent and constructive behavior will be promoted

28. Identify steps in listening & to include...
Reflect a person's prejudice and attitude
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) suspending judgment & b) picking out key words & c) identifying the intensity of What is said & d) reflecting on mood
A) who & b) what & c) why & d) where & e) when & f) how

29. Identify the major categories of energy levels and describe their respective characteristics as...
A) low & b) moderate & c) high
The inmate will know the reason this time for granting a request & but will understand a future request may not be granted if reasons are not as good
A) handling requests & b) making requests & c) reinforcing behavior
Keeping a safe distance

30. Define 'responding to content' as...
A) reinforce positively and negatively & b) use verbal and nonverbal techniques
Refer the inmate to a counselor or other specialist at the facility
The skill of seeing and hearing What is really happening and the ability to mirror that understanding back to the individual
Being able to make sense out of inmate's answers & recognizing the answers not spoken & and thinking carefully about what the inmate has said in answering a question

31. Identify several things an officer might look for when first coming on shift & to include...
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) feeling cues & b) relationships & c) energy levels & d) values
A) where he/she lives & b) where he/she works & c) where he/she learns
A) happy & b) angry & c) confused & d) sad & e) scared

32. Define 'posturing' as...
Holding your body in such a way to show strength & confidence & interest and control
A) use the 5WH method & b) reflect on answers and recycle
A) responding & b) asking questions
Gathering information quickly and accurately regarding What is occurring in the surroundings

33. Define 'reinforcing behavior' as...
A polite request & using 'please' or 'would appreciate'
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) How does he/she look? & b) What is he/she saying? & c) What did he/she say? & d) What didn
A) ability to size up the situation & b) ability to communicate well with inmates

34. Identify one primary components of observing & to include...
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
Gathering information quickly and accurately regarding What is occurring in the surroundings
Look carefully
Gathering information quickly and accurately regarding What is occurring in the surroundings

35. Identify the techniques used in asking questions & to include...
Reflect a person's prejudice and attitude
A) use the 5WH method & b) reflect on answers and recycle
A) position & b) observe & c) posture & d) listen
Refer the inmate to a counselor or other specialist at the facility

36. Define 'responding to feeling and meaning' as...

37. Identify three characteristics of voice Which may be used to determine intensity & to include...
A) who & b) what & c) why & d) where & e) when & f) how
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
The ability to capture in words the specific feelings being presented by inmate
A) volume & b) emotion & c) pitch

38. List the application skills used in controlling behavior as...
Selecting the best way to make requests
A) handling requests & b) making requests & c) reinforcing behavior
The ability to administer punishments and rewards effectively to show inmates the positive and negative consequences of their actions
A) being able to see and hear groups and individuals & b) facing squarely & c) looking directly (eye contact)

39. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Keeping a safe distance
Taken very seriously
Reflect a person's prejudice and attitude
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation

40. Define 'responding to feeling' as...
A) positive & b) negative & c) neutral
A) use basic skills & b) know rules and regulations & c) decide if requests are legitimate & d) check out inmate and situation
The ability to capture in words the specific feelings being presented by inmate
A) 'You're saying ________' & b) 'You look (or it looks) __________'

41. Define 'responding to feeling' as...
Reflect a person's prejudice and attitude
The ability to capture in words the specific feelings being presented by inmate
A) changes in inmate routines & b) groupings of inmates & c) noise levels & d) changes in inmate physical appearance
A) position & b) observe & c) posture & d) listen

42. Define ' direct request format' as...
A) stand erect & b) eliminate distracting behaviors & c) incline slightly forward
Paraphrasing the content of inmate's statement in such a way as to provide a meaningful reason for the inmate's feeling
Identifying the behavior/action desired
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort

43. Identify the techniques used in asking questions & to include...
A) use the 5WH method & b) reflect on answers and recycle
Selecting the best way to make requests
Identifying the behavior/action desired
A) decide if a situation is normal or abnormal & b) decide if a situation indicates the potential for trouble

44. Define 'softening a request' as...
Gathering information quickly and accurately regarding What is occurring in the surroundings
A) reflect on What was seen and heard & b) use a responding format
Toning down a request and making it more palatable by putting it in the form of a request rather than a direct order
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)

45. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...
Participates in all that is required & also makes use of physical equipment and participate in voluntary activities (high-energy inmates require constructive involvement in positive activities)
Identifying the behavior/action desired
A) happy & b) angry & c) confused & d) sad & e) scared
A) feeling cues & b) relationships & c) energy levels & d) values

46. Identify techniques to use in taking action & to include...
A) reflect on What was seen and heard & b) use a responding format
A) low & b) moderate & c) high
A) be specific & b) use mild/polite format or direct format & c) get stronger when necessary & d) use responding skills
A) reinforce positively and negatively & b) use verbal and nonverbal techniques

47. Define 'controlling behavior' as...
Look carefully
Taking charge to assure appropriate behavior to serve the interests of the institution & the staff member and the inmate
Taken very seriously
Selecting the best way to make requests

48. Define reflecting on answers and recycle' as...

49. List the application skills used in controlling behavior as...
There is a threat of physical harm to you & the inmate or other staff or inmates & as a last resort
A) handling requests & b) making requests & c) reinforcing behavior
A) feeling cues & b) relationships & c) energy levels & d) values
A) to minimize future complaints & b) the inmate will not be able to claim He was not told a reason for a negative response

50. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...
Taken very seriously
A) use the 5WH method & b) reflect on answers and recycle
A) ability to size up the situation & b) ability to communicate well with inmates
A) ability to size up the situation & b) ability to communicate well with inmates