Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. List the application skills used in controlling behavior as...






2. Identify the categories of relationships and feelings as...






3. Define 'responding to feeling' as...






4. Identify aspects considered during the initial stage of observing & to include...






5. Two skills an officer needs for effective interpersonal communications...






6. Define 'posturing' as...






7. Identify steps in responding to feeling and meaning & to include...






8. Identify techniques to use in taking action & to include...






9. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






10. Identify steps in listening & to include...






11. Identify the 'add-on' skills in interpersonal communication & to include...






12. Define 'softening a request' as...






13. Identify steps of responding to content & to include...






14. Define ' direct request format' as...






15. Identify the techniques used in asking questions & to include...






16. Explain clues that can be used to develop inferences & to include...






17. Identify the three basic environments of every individual & to include...






18. Identify that inferences are more likely to be...






19. Define 'reinforcing behavior' as...






20. Identify steps involved in making requests & to include...






21. Identify aspects considered during the initial stage of observing & to include...






22. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






23. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






24. Identify the major categories of energy levels and describe their respective characteristics as...






25. Explain that nonverbal communication can...


26. Identify the steps in handling request & to include...






27. Explain that questions are used in addition to the basic skills and responding techniques to...






28. Identify ways in which an employee might verbally respond to content & to include...


29. Define 'controlling behavior' as...






30. Define 'responding to feeling' as...






31. Identify various questions to be asked in reflecting & to include...






32. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






33. List various basic feeling words & to include...






34. Identify the steps involved in 'sizing up a situation &' to include...






35. Identify steps in responding to feeling & to include...






36. Identify ways in which an employee might verbally respond to content & to include...


37. Define 'reinforcing behavior' as...






38. Define 'controlling behavior' as...






39. Identify the major categories of energy levels and describe their respective characteristics as...






40. Identify the techniques used in asking questions & to include...






41. Identify two considerations for giving inmate a reason for your response & to include...






42. Identify one consideration for giving inmate a reason for your response & to include...






43. Identify the levels of responding & to include...






44. Identify three characteristics of voice Which may be used to determine intensity & to include...






45. Define 'responding to content' as...






46. Explain that questions are used in addition to the basic skills and responding techniques to...






47. Identify several things an officer might look for when first coming on shift & to include...






48. Define 'interpersonal communication' as...






49. Identify the levels of responding & to include...






50. Identify the steps involved in 'sizing up a situation &' to include...