Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify several things an officer might look for when first coming on shift & to include...






2. Identify various necessary elements in checking things out & to include...






3. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






4. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






5. Identify the 'add-on' skills in interpersonal communication & to include...






6. Define 'responding to feeling and meaning' as...


7. Identify the elements of reinforcing behavior as...






8. Identify the levels of responding & to include...






9. Identify components of good posturing & to include...






10. Define 'posturing' as...






11. Define 'taking action' as...






12. Identify three characteristics of voice Which may be used to determine intensity & to include...






13. Explain that the statement 'human actions determine human reactions' means...






14. Explain that nonverbal communication can...


15. Define ' direct request format' as...






16. Identify various necessary elements in checking things out & to include...






17. Identify steps involved in making requests & to include...






18. Explain 'sizing up a situation as...






19. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






20. Define 'responding to feeling and meaning' as...


21. Identify various questions to be asked in reflecting & to include...






22. Identify techniques to use in taking action & to include...






23. Two skills an officer needs for effective interpersonal communications...






24. Identify the steps involved in 'sizing up a situation &' to include...






25. Identify steps involved in making requests & to include...






26. Define 'reinforcing behavior' as...






27. Identify one primary components of observing & to include...






28. Identify three characteristics of voice Which may be used to determine intensity & to include...






29. Identify the major categories of energy levels and describe their respective characteristics as...






30. Identify two considerations for giving inmate a reason for your response & to include...






31. Define 'controlling behavior' as...






32. Explain 'sizing up a situation as...






33. Define 'interpersonal communication' as...






34. Define 'taking action' as...






35. Identify the major categories of energy levels and describe their respective characteristics as...






36. Identify aspects considered during the initial stage of observing & to include...






37. Explain clues that can be used to develop inferences & to include...






38. Identify the techniques used in asking questions & to include...






39. Define 'interpersonal communication' as...






40. Identify ways in which an employee might verbally respond to content & to include...


41. Define 'mild request format: as...


42. Identify steps in responding to feeling & to include...






43. Identify steps in responding to feeling and meaning & to include...






44. Identify several things an officer might look for when first coming on shift & to include...






45. Identify the purpose of communication & to include...






46. Explain that nonverbal communication can...


47. Identify the purpose of communication & to include...






48. Identify various questions to be asked in reflecting & to include...






49. Identify steps in responding to feeling & to include...






50. Identify the categories of relationships and feelings as...