Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify three major elements of positioning & to include...






2. Identify several things an officer might look for when first coming on shift & to include...






3. Identify three major elements of positioning & to include...






4. Identify the techniques used in asking questions & to include...






5. Identify the components of the 5WH method as asking...






6. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






7. Identify steps in listening & to include...






8. Identify aspects considered during the initial stage of observing & to include...






9. Define 'mild request format: as...


10. Identify two primary components of observing & to include...






11. Identify the categories of relationships and feelings as...






12. Identify the techniques used in asking questions & to include...






13. Identify various questions to be asked in reflecting & to include...






14. Two skills an officer needs for effective interpersonal communications...






15. Identify various necessary elements in checking things out & to include...






16. Explain 'sizing up a situation as...






17. Identify the three basic environments of every individual & to include...






18. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






19. Identify aspects considered during the initial stage of observing & to include...






20. Identify techniques to use in taking action & to include...






21. List the application skills used in controlling behavior as...






22. Identify steps of responding to content & to include...






23. Define 'taking action' as...






24. Identify components of good posturing & to include...






25. Identify the levels of responding & to include...






26. Define ' direct request format' as...






27. Explain that nonverbal communication can...


28. List various basic feeling words & to include...






29. Identify the 'add-on' skills in interpersonal communication & to include...






30. Identify that inferences are more likely to be...






31. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






32. Identify one action and procedures that can reduce the crime rate within a correctional setting & to include...






33. Identify the steps in handling request & to include...






34. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






35. Identify various necessary elements in checking things out & to include...






36. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






37. Identify various questions to be asked in reflecting & to include...






38. Define 'responding to content' as...






39. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






40. Define 'controlling behavior' as...






41. Explain 'sizing up a situation as...






42. Identify the three basic environments of every individual & to include...






43. Identify one primary components of observing & to include...






44. Identify the major categories of energy levels and describe their respective characteristics as: meaning of Low...






45. Identify the major categories of energy levels and describe their respective characteristics as...






46. Identify steps in responding to feeling & to include...






47. Define 'taking action' as...






48. Identify steps in listening & to include...






49. Identify the elements of reinforcing behavior as...






50. Define 'softening a request' as...