Test your basic knowledge |

Interpersonal Skills

Subject : soft-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify steps involved in making requests & to include...






2. Identify the steps in handling request & to include...






3. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






4. Identify steps in responding to feeling and meaning & to include...






5. Identify the major categories of energy levels and describe their respective characteristics as: meaning of moderate...






6. Identify the steps in handling request & to include...






7. Identify the levels of responding & to include...






8. Identify the major categories of energy levels and describe their respective characteristics as: meaning of high...






9. Identify the techniques used in asking questions & to include...






10. Explain that if a communication interchange goes deeper than the officer feels he/she can manage & it is appropriate to...






11. Identify the elements of reinforcing behavior as...






12. Identify aspects considered during the initial stage of observing & to include...






13. Explain clues that can be used to develop inferences & to include...






14. Define 'taking action' as...






15. Define 'reinforcing behavior' as...






16. Two skills an officer needs for effective interpersonal communications...






17. Identify components of good posturing & to include...






18. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






19. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






20. Identify one major element of positioning & to include...






21. Identify ways in which an employee might verbally respond to content & to include...


22. Define 'responding to content' as...






23. Identify ways in which an employee might verbally respond to content & to include...


24. Identify one primary components of observing & to include...






25. Identify three major elements of positioning & to include...






26. Identify that inferences are more likely to be...






27. List various basic feeling words & to include...






28. Define 'mild request format: as...


29. Define 'softening a request' as...






30. Identify two primary components of observing & to include...






31. Identify the major categories of energy levels and describe their respective characteristics as...






32. Define 'mild request format: as...


33. Explain that since nonverbal reinforcers usually involve the use of force & it should only be used when...






34. Identify techniques to use in taking action & to include...






35. Identify one major element of positioning & to include...






36. Explain clues that can be used to develop inferences & to include...






37. Identify techniques to use in taking action & to include...






38. Identify two considerations for giving inmate a reason for your response & to include...






39. Identify the steps involved in 'sizing up a situation &' to include...






40. Identify three characteristics of voice Which may be used to determine intensity & to include...






41. Define 'interpersonal communication' as...






42. Define 'posturing' as...






43. Explain that basic needs cannot be withheld and that inmate's request to fulfill a basic need that is guaranteed by law & policy or procedure must be...






44. Define ' direct request format' as...






45. Identify components of good posturing & to include...






46. Identify various questions to be asked in reflecting & to include...






47. Identify steps in responding to feeling & to include...






48. Explain that questions are used in addition to the basic skills and responding techniques to...






49. Define 'taking action' as...






50. Identify the levels of responding & to include...