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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
Casino Hotels
Hub and Spoke System
Average Daily Rate (ADR) Equation
Characteristics of a GM
2. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
Airport Hotels
Casino Hotels
Boutique Hotels
Creation of more than 5.5 million jobs per year.
3. Inclusive and diversified in accommodations
Guaranteed Reservations
Freeway Hotel and Motel
Largest Hotel
Resort Hotels
4. Offers a wide range of facilities - services and amenities
Travel Agent
Three main ways to classify hotels
Full-Service Hotels
Impact of Low cost carries in the airline industry
5. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Room Occupancy Percentage
Real Estate Investment Trusts (REITs)
Luxury Market
Cruise Markets
6. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
Characteristics of a GM
Convention Hotels
Vacation Ownership
Resort Hotels
7. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
Average Daily Rate (ADR) Equation
Fastest Growing Industry in the World
Largest department in terms of number of employees?
Yield Management
8. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
The Executive Committee
Vacation Ownership
Economy/Budget Hotels
Resort Hotels
9. The marked differences between the segments of the cruise industry.
Guaranteed Reservations
Cruise Markets
Real Estate Investment Trusts (REITs)
Historical Developments of Tourism
10. Train - Automobile - Aircraft - Cruise Ship
City Center Hotels
Leisure/Pleasure Travel
Historical Developments of Tourism
Moment of Truth
11. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
Business Travel
City Center Hotels
Cruise Markets
Room Occupancy Percentage
12. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Hotel Ownerships
Resort Hotels
Leisure/Pleasure Travel
Fastest Growing Industry in the World
13. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
All-Suites Extended Stay Hotels
Impact of Low cost carries in the airline industry
Largest department in terms of number of employees?
Creation of more than 5.5 million jobs per year.
14. Majority of guest are long term
Luxury Market
Extended-Stay Hotels
Confirmed Reservation
Casino Hotels
15. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Real Estate Investment Trusts (REITs)
Franchising
Convention Hotels
Confirmed Reservation
16. Unique architecture - style - decor and smaller in size
Boutique Hotels
Mass Market
Room Occupancy Percentage
Guaranteed Reservations
17. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Real Estate Investment Trusts (REITs)
Bed and Breakfast Inns
Leisure/Pleasure Travel
CFHLA
18. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
Hotel Ownerships
Hotel Classification Systems
Characteristics of a GM
Franchising
19. Rooms Occupied/Rooms Available
Room Occupancy Percentage
Different Types of Travel Motives
Historical Developments of Tourism
Real Estate Investment Trusts (REITs)
20. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
Full-Service Hotels
Airport Hotels
All-Suites Extended Stay Hotels
Freeway Hotel and Motel
21. Combination of hotel and condominium
CFHLA
The Executive Committee
Condotels
Fastest Growing Industry in the World
22. Price -Location -Type/Level of service
City Center Hotels
Three main ways to classify hotels
Largest Hotel
Convention Hotels
23. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
Management Contracts
Vacation Ownership
Largest department in terms of number of employees?
Franchising
24. MGM Grand in Las Vegas; 5 -505 rooms
Convention Hotels
Largest Hotel
Mixed-Use Hotels
Moment of Truth
25. How much of the global workforce is travel and tourism?
Airport Hotels
Creation of more than 5.5 million jobs per year.
Travel Agent
City Center Hotels
26. Room revenue/Rooms Sold
Average Daily Rate (ADR) Equation
Condotels
City Center Hotels
Referral Associations
27. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Hotel Classification Systems
Fastest Growing Industry in the World
Mixed-Use Hotels
Boutique Hotels
28. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Mass Market
Business Travel
Casino Hotels
Average Daily Rate (ADR) Equation
29. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
Hub and Spoke System
Boutique Hotels
Confirmed Reservation
Different Types of Travel Motives
30. Reasonably sized and furnished rooms without the frills
Economy/Budget Hotels
Guaranteed Reservations
Travel Agent
Creation of more than 5.5 million jobs per year.
31. Leisure/Pleasure Travel -Business Travel
Mixed-Use Hotels
Different Types of Travel Motives
Leisure/Pleasure Travel
Confirmed Reservation
32. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
NRA
Confirmed Reservation
Yield Management
Referral Associations
33. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
Freeway Hotel and Motel
Average Daily Rate (ADR) Equation
Business Travel
CFHLA
34. Provides facilities and meets the needs of groups attending and holding conventions
Cruise Markets
Mass Market
All-Suites Extended Stay Hotels
Convention Hotels
35. Meets the needs of the traveling public for business or leisure reason
Cruise Markets
Room Occupancy Percentage
City Center Hotels
Management Contracts
36. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
Hub and Spoke System
Condotels
Guaranteed Reservations
NRA
37. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Casino Hotels
Bed and Breakfast Inns
Freeway Hotel and Motel
Mass Market
38. Hospitality and Tourism Industry
Largest department in terms of number of employees?
Fastest Growing Industry in the World
Vacation Ownership
Middle Market
39. Additional space in form of a lounge and possibly kitchenette
All-Suites Extended Stay Hotels
Real Estate Investment Trusts (REITs)
Cruise Markets
Condotels
40. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
NRA
Boutique Hotels
Middle Market
Largest department in terms of number of employees?
41. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
Bed and Breakfast Inns
Boutique Hotels
Impact of Low cost carries in the airline industry
Moment of Truth
42. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Travel Agent
Largest Hotel
Characteristics of a GM
The Executive Committee
43. A convenient place to stay - reasonably priced and with few frills
Full-Service Hotels
Freeway Hotel and Motel
Luxury Market
Extended-Stay Hotels
44. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Referral Associations
Confirmed Reservation
Boutique Hotels
Fastest Growing Industry in the World
45. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Confirmed Reservation
Guaranteed Reservations
Boutique Hotels
Different Types of Travel Motives
46. Housekeeping
Moment of Truth
Yield Management
Largest department in terms of number of employees?
Largest Hotel
47. Hotel that may also have residences
Impact of Low cost carries in the airline industry
Full-Service Hotels
Mixed-Use Hotels
Resort Hotels