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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Study First
Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
Luxury Market
Airport Hotels
Characteristics of a GM
Hub and Spoke System
2. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Real Estate Investment Trusts (REITs)
Hotel Classification Systems
Leisure/Pleasure Travel
Historical Developments of Tourism
3. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
Largest Hotel
Impact of Low cost carries in the airline industry
Creation of more than 5.5 million jobs per year.
Bed and Breakfast Inns
4. Housekeeping
NRA
Largest department in terms of number of employees?
Management Contracts
Mass Market
5. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Largest Hotel
Management Contracts
Airport Hotels
Leisure/Pleasure Travel
6. Offers a wide range of facilities - services and amenities
Full-Service Hotels
Mixed-Use Hotels
Real Estate Investment Trusts (REITs)
Economy/Budget Hotels
7. Additional space in form of a lounge and possibly kitchenette
Airport Hotels
Largest Hotel
Cruise Markets
All-Suites Extended Stay Hotels
8. Combination of hotel and condominium
Impact of Low cost carries in the airline industry
Condotels
The Executive Committee
Freeway Hotel and Motel
9. Reasonably sized and furnished rooms without the frills
Boutique Hotels
Convention Hotels
Average Daily Rate (ADR) Equation
Economy/Budget Hotels
10. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
CFHLA
Confirmed Reservation
Franchising
The Executive Committee
11. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
Mass Market
Middle Market
NRA
Cruise Markets
12. Inclusive and diversified in accommodations
Average Daily Rate (ADR) Equation
Guaranteed Reservations
Three main ways to classify hotels
Resort Hotels
13. Leisure/Pleasure Travel -Business Travel
Different Types of Travel Motives
Three main ways to classify hotels
Creation of more than 5.5 million jobs per year.
Room Occupancy Percentage
14. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
Franchising
Yield Management
Largest department in terms of number of employees?
Three main ways to classify hotels
15. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Average Daily Rate (ADR) Equation
Condotels
Full-Service Hotels
Referral Associations
16. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
Historical Developments of Tourism
Franchising
Economy/Budget Hotels
Moment of Truth
17. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
Moment of Truth
Business Travel
Characteristics of a GM
Middle Market
18. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Full-Service Hotels
Mixed-Use Hotels
Largest Hotel
Mass Market
19. Hotel that may also have residences
Mixed-Use Hotels
Yield Management
Management Contracts
Boutique Hotels
20. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
Yield Management
Confirmed Reservation
Freeway Hotel and Motel
Bed and Breakfast Inns
21. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
Resort Hotels
Management Contracts
The Executive Committee
Creation of more than 5.5 million jobs per year.
22. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
Impact of Low cost carries in the airline industry
Airport Hotels
Casino Hotels
Bed and Breakfast Inns
23. Unique architecture - style - decor and smaller in size
Full-Service Hotels
Largest Hotel
Boutique Hotels
NRA
24. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
The Executive Committee
Vacation Ownership
Condotels
Management Contracts
25. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
CFHLA
The Executive Committee
Impact of Low cost carries in the airline industry
Hotel Ownerships
26. How much of the global workforce is travel and tourism?
Average Daily Rate (ADR) Equation
NRA
Creation of more than 5.5 million jobs per year.
Largest department in terms of number of employees?
27. Price -Location -Type/Level of service
Mass Market
Three main ways to classify hotels
Casino Hotels
Travel Agent
28. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Hotel Ownerships
Bed and Breakfast Inns
The Executive Committee
Freeway Hotel and Motel
29. Train - Automobile - Aircraft - Cruise Ship
Cruise Markets
Hotel Classification Systems
Historical Developments of Tourism
Luxury Market
30. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Referral Associations
Travel Agent
Largest Hotel
Hub and Spoke System
31. Rooms Occupied/Rooms Available
Airport Hotels
Creation of more than 5.5 million jobs per year.
Franchising
Room Occupancy Percentage
32. Meets the needs of the traveling public for business or leisure reason
Full-Service Hotels
Average Daily Rate (ADR) Equation
Casino Hotels
City Center Hotels
33. Room revenue/Rooms Sold
Luxury Market
Bed and Breakfast Inns
Average Daily Rate (ADR) Equation
Middle Market
34. A convenient place to stay - reasonably priced and with few frills
Characteristics of a GM
Real Estate Investment Trusts (REITs)
Convention Hotels
Freeway Hotel and Motel
35. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Impact of Low cost carries in the airline industry
Management Contracts
The Executive Committee
Luxury Market
36. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Real Estate Investment Trusts (REITs)
Hotel Ownerships
Largest Hotel
Hub and Spoke System
37. MGM Grand in Las Vegas; 5 -505 rooms
Travel Agent
Resort Hotels
Room Occupancy Percentage
Largest Hotel
38. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
Business Travel
Travel Agent
Middle Market
Management Contracts
39. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Average Daily Rate (ADR) Equation
City Center Hotels
Boutique Hotels
Guaranteed Reservations
40. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
Largest department in terms of number of employees?
Airport Hotels
Full-Service Hotels
City Center Hotels
41. Provides facilities and meets the needs of groups attending and holding conventions
Hotel Ownerships
Luxury Market
NRA
Convention Hotels
42. The marked differences between the segments of the cruise industry.
Cruise Markets
Guaranteed Reservations
NRA
Casino Hotels
43. Hospitality and Tourism Industry
Leisure/Pleasure Travel
Cruise Markets
Average Daily Rate (ADR) Equation
Fastest Growing Industry in the World
44. Majority of guest are long term
Extended-Stay Hotels
Hotel Ownerships
Casino Hotels
Middle Market
45. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Average Daily Rate (ADR) Equation
Hotel Ownerships
The Executive Committee
Freeway Hotel and Motel
46. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
Management Contracts
Average Daily Rate (ADR) Equation
Impact of Low cost carries in the airline industry
Freeway Hotel and Motel
47. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
Hub and Spoke System
Vacation Ownership
CFHLA
NRA