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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
CFHLA
Historical Developments of Tourism
Management Contracts
Largest Hotel
2. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Convention Hotels
Leisure/Pleasure Travel
Condotels
All-Suites Extended Stay Hotels
3. How much of the global workforce is travel and tourism?
Real Estate Investment Trusts (REITs)
Convention Hotels
Historical Developments of Tourism
Creation of more than 5.5 million jobs per year.
4. MGM Grand in Las Vegas; 5 -505 rooms
Largest Hotel
Vacation Ownership
CFHLA
Three main ways to classify hotels
5. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
Luxury Market
The Executive Committee
Middle Market
Bed and Breakfast Inns
6. Price -Location -Type/Level of service
NRA
Full-Service Hotels
Room Occupancy Percentage
Three main ways to classify hotels
7. Room revenue/Rooms Sold
Average Daily Rate (ADR) Equation
The Executive Committee
CFHLA
Boutique Hotels
8. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Airport Hotels
Hotel Ownerships
Largest department in terms of number of employees?
Different Types of Travel Motives
9. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Travel Agent
Business Travel
Boutique Hotels
Referral Associations
10. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
Yield Management
Resort Hotels
Extended-Stay Hotels
NRA
11. Combination of hotel and condominium
Largest Hotel
Luxury Market
Characteristics of a GM
Condotels
12. The marked differences between the segments of the cruise industry.
Franchising
Average Daily Rate (ADR) Equation
Cruise Markets
Management Contracts
13. Unique architecture - style - decor and smaller in size
Casino Hotels
Impact of Low cost carries in the airline industry
Boutique Hotels
Luxury Market
14. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
Three main ways to classify hotels
Vacation Ownership
Resort Hotels
Travel Agent
15. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Guaranteed Reservations
Freeway Hotel and Motel
Resort Hotels
Referral Associations
16. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
Average Daily Rate (ADR) Equation
Historical Developments of Tourism
All-Suites Extended Stay Hotels
Moment of Truth
17. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Hub and Spoke System
Bed and Breakfast Inns
Guaranteed Reservations
Creation of more than 5.5 million jobs per year.
18. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
Freeway Hotel and Motel
Hub and Spoke System
Resort Hotels
Fastest Growing Industry in the World
19. Rooms Occupied/Rooms Available
Cruise Markets
Room Occupancy Percentage
NRA
Average Daily Rate (ADR) Equation
20. Majority of guest are long term
Creation of more than 5.5 million jobs per year.
Luxury Market
Middle Market
Extended-Stay Hotels
21. Inclusive and diversified in accommodations
Extended-Stay Hotels
Resort Hotels
Vacation Ownership
Economy/Budget Hotels
22. Additional space in form of a lounge and possibly kitchenette
The Executive Committee
Largest department in terms of number of employees?
All-Suites Extended Stay Hotels
Leisure/Pleasure Travel
23. Provides facilities and meets the needs of groups attending and holding conventions
Hub and Spoke System
Largest Hotel
Economy/Budget Hotels
Convention Hotels
24. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
Hotel Ownerships
Business Travel
Room Occupancy Percentage
Three main ways to classify hotels
25. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Management Contracts
Hotel Classification Systems
CFHLA
Boutique Hotels
26. Leisure/Pleasure Travel -Business Travel
Different Types of Travel Motives
Largest department in terms of number of employees?
Moment of Truth
Casino Hotels
27. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Middle Market
Real Estate Investment Trusts (REITs)
Full-Service Hotels
Boutique Hotels
28. Hospitality and Tourism Industry
Luxury Market
Fastest Growing Industry in the World
Mixed-Use Hotels
All-Suites Extended Stay Hotels
29. Hotel that may also have residences
Middle Market
Freeway Hotel and Motel
Extended-Stay Hotels
Mixed-Use Hotels
30. Reasonably sized and furnished rooms without the frills
Middle Market
Yield Management
Economy/Budget Hotels
Luxury Market
31. Offers a wide range of facilities - services and amenities
Full-Service Hotels
Confirmed Reservation
City Center Hotels
Boutique Hotels
32. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
Casino Hotels
Confirmed Reservation
Middle Market
Luxury Market
33. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
Vacation Ownership
Creation of more than 5.5 million jobs per year.
Middle Market
Resort Hotels
34. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
Fastest Growing Industry in the World
Moment of Truth
Airport Hotels
Bed and Breakfast Inns
35. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
Impact of Low cost carries in the airline industry
Casino Hotels
Room Occupancy Percentage
Yield Management
36. Housekeeping
Largest department in terms of number of employees?
Impact of Low cost carries in the airline industry
Guaranteed Reservations
Yield Management
37. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
NRA
Impact of Low cost carries in the airline industry
Freeway Hotel and Motel
Characteristics of a GM
38. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Historical Developments of Tourism
CFHLA
Luxury Market
Moment of Truth
39. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
City Center Hotels
Yield Management
Cruise Markets
NRA
40. Train - Automobile - Aircraft - Cruise Ship
Mass Market
Full-Service Hotels
Historical Developments of Tourism
Different Types of Travel Motives
41. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Mass Market
Condotels
Characteristics of a GM
Largest Hotel
42. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
CFHLA
Mass Market
City Center Hotels
Largest Hotel
43. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
Confirmed Reservation
Franchising
Full-Service Hotels
Largest Hotel
44. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
Middle Market
Hub and Spoke System
Real Estate Investment Trusts (REITs)
Confirmed Reservation
45. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Cruise Markets
City Center Hotels
Travel Agent
Yield Management
46. A convenient place to stay - reasonably priced and with few frills
Freeway Hotel and Motel
Middle Market
Characteristics of a GM
Leisure/Pleasure Travel
47. Meets the needs of the traveling public for business or leisure reason
Boutique Hotels
Casino Hotels
City Center Hotels
Three main ways to classify hotels