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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Study First
Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Room revenue/Rooms Sold
Condotels
Referral Associations
Franchising
Average Daily Rate (ADR) Equation
2. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
Middle Market
Hotel Ownerships
Boutique Hotels
Characteristics of a GM
3. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
Boutique Hotels
Extended-Stay Hotels
Middle Market
Hub and Spoke System
4. Housekeeping
Hotel Classification Systems
Room Occupancy Percentage
Extended-Stay Hotels
Largest department in terms of number of employees?
5. Combination of hotel and condominium
Condotels
Middle Market
Moment of Truth
All-Suites Extended Stay Hotels
6. Price -Location -Type/Level of service
Confirmed Reservation
Franchising
Three main ways to classify hotels
Freeway Hotel and Motel
7. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
Leisure/Pleasure Travel
The Executive Committee
Mixed-Use Hotels
Largest Hotel
8. A convenient place to stay - reasonably priced and with few frills
Freeway Hotel and Motel
Mass Market
Vacation Ownership
Room Occupancy Percentage
9. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
City Center Hotels
Historical Developments of Tourism
Extended-Stay Hotels
Moment of Truth
10. Hotel that may also have residences
Business Travel
Mixed-Use Hotels
Convention Hotels
Resort Hotels
11. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Leisure/Pleasure Travel
NRA
Franchising
Mass Market
12. Hospitality and Tourism Industry
NRA
Fastest Growing Industry in the World
Hub and Spoke System
Extended-Stay Hotels
13. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
Middle Market
CFHLA
Management Contracts
Real Estate Investment Trusts (REITs)
14. Meets the needs of the traveling public for business or leisure reason
Characteristics of a GM
Travel Agent
CFHLA
City Center Hotels
15. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Middle Market
Largest department in terms of number of employees?
Hotel Ownerships
Largest Hotel
16. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
Yield Management
Franchising
Impact of Low cost carries in the airline industry
CFHLA
17. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
The Executive Committee
Moment of Truth
Impact of Low cost carries in the airline industry
Full-Service Hotels
18. Provides facilities and meets the needs of groups attending and holding conventions
City Center Hotels
Convention Hotels
Resort Hotels
NRA
19. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Freeway Hotel and Motel
Referral Associations
Vacation Ownership
Leisure/Pleasure Travel
20. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
NRA
Convention Hotels
Middle Market
Management Contracts
21. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
Airport Hotels
Confirmed Reservation
Management Contracts
The Executive Committee
22. Leisure/Pleasure Travel -Business Travel
Hotel Ownerships
Mixed-Use Hotels
Largest Hotel
Different Types of Travel Motives
23. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Real Estate Investment Trusts (REITs)
The Executive Committee
Yield Management
City Center Hotels
24. Inclusive and diversified in accommodations
Franchising
Luxury Market
Fastest Growing Industry in the World
Resort Hotels
25. The marked differences between the segments of the cruise industry.
Condotels
Cruise Markets
Average Daily Rate (ADR) Equation
City Center Hotels
26. Unique architecture - style - decor and smaller in size
City Center Hotels
Boutique Hotels
Business Travel
Vacation Ownership
27. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
Airport Hotels
Mass Market
Confirmed Reservation
Resort Hotels
28. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
Casino Hotels
Vacation Ownership
Guaranteed Reservations
Yield Management
29. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
Franchising
Different Types of Travel Motives
Hotel Classification Systems
Vacation Ownership
30. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
Moment of Truth
NRA
Yield Management
Guaranteed Reservations
31. Offers a wide range of facilities - services and amenities
Casino Hotels
Historical Developments of Tourism
Full-Service Hotels
Franchising
32. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Referral Associations
Largest department in terms of number of employees?
Middle Market
Convention Hotels
33. Reasonably sized and furnished rooms without the frills
Three main ways to classify hotels
Middle Market
Resort Hotels
Economy/Budget Hotels
34. MGM Grand in Las Vegas; 5 -505 rooms
Vacation Ownership
Largest Hotel
Referral Associations
Room Occupancy Percentage
35. Rooms Occupied/Rooms Available
Room Occupancy Percentage
Hotel Ownerships
City Center Hotels
Vacation Ownership
36. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Resort Hotels
Different Types of Travel Motives
Hotel Classification Systems
Hub and Spoke System
37. Additional space in form of a lounge and possibly kitchenette
NRA
Guaranteed Reservations
All-Suites Extended Stay Hotels
Fastest Growing Industry in the World
38. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Travel Agent
The Executive Committee
All-Suites Extended Stay Hotels
Middle Market
39. How much of the global workforce is travel and tourism?
Extended-Stay Hotels
Mass Market
The Executive Committee
Creation of more than 5.5 million jobs per year.
40. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
Hotel Classification Systems
Airport Hotels
Extended-Stay Hotels
Largest department in terms of number of employees?
41. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Largest Hotel
City Center Hotels
Luxury Market
Boutique Hotels
42. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
Business Travel
Leisure/Pleasure Travel
Moment of Truth
Travel Agent
43. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Guaranteed Reservations
Resort Hotels
Luxury Market
City Center Hotels
44. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Mass Market
Fastest Growing Industry in the World
Leisure/Pleasure Travel
Bed and Breakfast Inns
45. Majority of guest are long term
Full-Service Hotels
Extended-Stay Hotels
Confirmed Reservation
Travel Agent
46. Train - Automobile - Aircraft - Cruise Ship
Yield Management
Mixed-Use Hotels
Extended-Stay Hotels
Historical Developments of Tourism
47. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
Historical Developments of Tourism
Vacation Ownership
Airport Hotels
Mixed-Use Hotels