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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Room Occupancy Percentage
Real Estate Investment Trusts (REITs)
The Executive Committee
Referral Associations
2. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
Largest Hotel
Characteristics of a GM
Impact of Low cost carries in the airline industry
Boutique Hotels
3. MGM Grand in Las Vegas; 5 -505 rooms
Largest Hotel
Freeway Hotel and Motel
Hotel Classification Systems
Leisure/Pleasure Travel
4. Provides facilities and meets the needs of groups attending and holding conventions
Convention Hotels
Yield Management
Mixed-Use Hotels
Bed and Breakfast Inns
5. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
Different Types of Travel Motives
Condotels
Airport Hotels
Characteristics of a GM
6. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
Casino Hotels
Middle Market
Yield Management
Management Contracts
7. Meets the needs of the traveling public for business or leisure reason
Cruise Markets
City Center Hotels
Extended-Stay Hotels
Airport Hotels
8. Rooms Occupied/Rooms Available
Hub and Spoke System
Mass Market
Luxury Market
Room Occupancy Percentage
9. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
Middle Market
All-Suites Extended Stay Hotels
Business Travel
Leisure/Pleasure Travel
10. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
Hotel Classification Systems
Leisure/Pleasure Travel
Airport Hotels
Business Travel
11. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
Casino Hotels
Franchising
Yield Management
Guaranteed Reservations
12. Housekeeping
Franchising
Management Contracts
Largest department in terms of number of employees?
Mass Market
13. Majority of guest are long term
Real Estate Investment Trusts (REITs)
Mixed-Use Hotels
CFHLA
Extended-Stay Hotels
14. Unique architecture - style - decor and smaller in size
Hub and Spoke System
Economy/Budget Hotels
Boutique Hotels
Vacation Ownership
15. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Leisure/Pleasure Travel
Middle Market
Largest Hotel
City Center Hotels
16. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Business Travel
Guaranteed Reservations
Luxury Market
Cruise Markets
17. Train - Automobile - Aircraft - Cruise Ship
Casino Hotels
Historical Developments of Tourism
Different Types of Travel Motives
Impact of Low cost carries in the airline industry
18. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Bed and Breakfast Inns
Mass Market
Average Daily Rate (ADR) Equation
Hotel Classification Systems
19. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Hotel Ownerships
Creation of more than 5.5 million jobs per year.
Condotels
Freeway Hotel and Motel
20. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
Real Estate Investment Trusts (REITs)
Guaranteed Reservations
Cruise Markets
CFHLA
21. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
Creation of more than 5.5 million jobs per year.
Leisure/Pleasure Travel
NRA
Middle Market
22. Reasonably sized and furnished rooms without the frills
Cruise Markets
Impact of Low cost carries in the airline industry
Boutique Hotels
Economy/Budget Hotels
23. Inclusive and diversified in accommodations
Referral Associations
Fastest Growing Industry in the World
Average Daily Rate (ADR) Equation
Resort Hotels
24. The marked differences between the segments of the cruise industry.
Largest department in terms of number of employees?
Luxury Market
Cruise Markets
The Executive Committee
25. How much of the global workforce is travel and tourism?
Room Occupancy Percentage
City Center Hotels
Creation of more than 5.5 million jobs per year.
Three main ways to classify hotels
26. Additional space in form of a lounge and possibly kitchenette
Travel Agent
Average Daily Rate (ADR) Equation
All-Suites Extended Stay Hotels
Mass Market
27. Room revenue/Rooms Sold
Average Daily Rate (ADR) Equation
Real Estate Investment Trusts (REITs)
Guaranteed Reservations
Travel Agent
28. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
Confirmed Reservation
Casino Hotels
Fastest Growing Industry in the World
Middle Market
29. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
Yield Management
Impact of Low cost carries in the airline industry
Mass Market
Creation of more than 5.5 million jobs per year.
30. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
Convention Hotels
Moment of Truth
Casino Hotels
Room Occupancy Percentage
31. Hotel that may also have residences
Cruise Markets
Mixed-Use Hotels
Franchising
Luxury Market
32. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
The Executive Committee
Middle Market
Vacation Ownership
Referral Associations
33. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
NRA
Guaranteed Reservations
Average Daily Rate (ADR) Equation
Hub and Spoke System
34. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Hotel Ownerships
Travel Agent
Fastest Growing Industry in the World
Freeway Hotel and Motel
35. A convenient place to stay - reasonably priced and with few frills
Historical Developments of Tourism
Resort Hotels
Hotel Ownerships
Freeway Hotel and Motel
36. Offers a wide range of facilities - services and amenities
Full-Service Hotels
All-Suites Extended Stay Hotels
Resort Hotels
Room Occupancy Percentage
37. Price -Location -Type/Level of service
Three main ways to classify hotels
Historical Developments of Tourism
Full-Service Hotels
Mixed-Use Hotels
38. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Average Daily Rate (ADR) Equation
Resort Hotels
Luxury Market
NRA
39. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Moment of Truth
Real Estate Investment Trusts (REITs)
Middle Market
Hub and Spoke System
40. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Moment of Truth
Creation of more than 5.5 million jobs per year.
Boutique Hotels
Bed and Breakfast Inns
41. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
CFHLA
Condotels
Hub and Spoke System
Casino Hotels
42. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Hotel Ownerships
Yield Management
Hotel Classification Systems
CFHLA
43. Combination of hotel and condominium
Moment of Truth
Convention Hotels
Largest Hotel
Condotels
44. Hospitality and Tourism Industry
Management Contracts
Boutique Hotels
Fastest Growing Industry in the World
Luxury Market
45. Leisure/Pleasure Travel -Business Travel
Mixed-Use Hotels
Confirmed Reservation
Different Types of Travel Motives
Creation of more than 5.5 million jobs per year.
46. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
Room Occupancy Percentage
Average Daily Rate (ADR) Equation
Extended-Stay Hotels
Confirmed Reservation
47. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
Mixed-Use Hotels
Cruise Markets
The Executive Committee
Hotel Ownerships