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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Majority of guest are long term
Extended-Stay Hotels
Mass Market
Largest Hotel
Historical Developments of Tourism
2. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
Business Travel
The Executive Committee
Leisure/Pleasure Travel
Largest department in terms of number of employees?
3. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Luxury Market
Average Daily Rate (ADR) Equation
Casino Hotels
Hotel Classification Systems
4. The marked differences between the segments of the cruise industry.
Cruise Markets
Hotel Ownerships
Condotels
Freeway Hotel and Motel
5. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Hotel Classification Systems
City Center Hotels
Full-Service Hotels
Franchising
6. Offers a wide range of facilities - services and amenities
Bed and Breakfast Inns
Vacation Ownership
Full-Service Hotels
Resort Hotels
7. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
Airport Hotels
Different Types of Travel Motives
Largest Hotel
Convention Hotels
8. Meets the needs of the traveling public for business or leisure reason
City Center Hotels
Different Types of Travel Motives
Hotel Classification Systems
Luxury Market
9. MGM Grand in Las Vegas; 5 -505 rooms
Extended-Stay Hotels
Largest Hotel
Real Estate Investment Trusts (REITs)
Confirmed Reservation
10. Hotel that may also have residences
Hotel Classification Systems
Mixed-Use Hotels
NRA
Historical Developments of Tourism
11. Unique architecture - style - decor and smaller in size
Boutique Hotels
Convention Hotels
Real Estate Investment Trusts (REITs)
City Center Hotels
12. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
Vacation Ownership
Referral Associations
Confirmed Reservation
Travel Agent
13. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Travel Agent
Fastest Growing Industry in the World
Confirmed Reservation
Largest Hotel
14. Price -Location -Type/Level of service
Bed and Breakfast Inns
Different Types of Travel Motives
Three main ways to classify hotels
Full-Service Hotels
15. Reasonably sized and furnished rooms without the frills
NRA
Largest Hotel
Economy/Budget Hotels
Extended-Stay Hotels
16. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
Resort Hotels
Historical Developments of Tourism
Cruise Markets
NRA
17. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
Franchising
Convention Hotels
Hotel Ownerships
Middle Market
18. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
Moment of Truth
Largest Hotel
Bed and Breakfast Inns
Average Daily Rate (ADR) Equation
19. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
Extended-Stay Hotels
Business Travel
All-Suites Extended Stay Hotels
Characteristics of a GM
20. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Guaranteed Reservations
Condotels
Leisure/Pleasure Travel
Cruise Markets
21. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
Condotels
Characteristics of a GM
CFHLA
Average Daily Rate (ADR) Equation
22. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
Hub and Spoke System
Middle Market
Casino Hotels
Mass Market
23. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Extended-Stay Hotels
Economy/Budget Hotels
Freeway Hotel and Motel
Mass Market
24. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
Management Contracts
Hotel Classification Systems
Different Types of Travel Motives
Largest Hotel
25. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Bed and Breakfast Inns
Fastest Growing Industry in the World
All-Suites Extended Stay Hotels
Extended-Stay Hotels
26. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Referral Associations
Middle Market
Real Estate Investment Trusts (REITs)
Average Daily Rate (ADR) Equation
27. Additional space in form of a lounge and possibly kitchenette
All-Suites Extended Stay Hotels
The Executive Committee
Three main ways to classify hotels
Creation of more than 5.5 million jobs per year.
28. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Hotel Ownerships
Franchising
Hub and Spoke System
Yield Management
29. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
CFHLA
The Executive Committee
Airport Hotels
Cruise Markets
30. Leisure/Pleasure Travel -Business Travel
Different Types of Travel Motives
Airport Hotels
Travel Agent
Cruise Markets
31. Train - Automobile - Aircraft - Cruise Ship
Yield Management
Historical Developments of Tourism
Fastest Growing Industry in the World
Hub and Spoke System
32. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Mass Market
Hub and Spoke System
Guaranteed Reservations
City Center Hotels
33. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
Mass Market
NRA
Creation of more than 5.5 million jobs per year.
Impact of Low cost carries in the airline industry
34. Provides facilities and meets the needs of groups attending and holding conventions
Leisure/Pleasure Travel
Business Travel
Hotel Classification Systems
Convention Hotels
35. Hospitality and Tourism Industry
Impact of Low cost carries in the airline industry
Yield Management
Management Contracts
Fastest Growing Industry in the World
36. Combination of hotel and condominium
Airport Hotels
Mass Market
CFHLA
Condotels
37. A convenient place to stay - reasonably priced and with few frills
Middle Market
Leisure/Pleasure Travel
Freeway Hotel and Motel
Largest Hotel
38. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
Full-Service Hotels
Freeway Hotel and Motel
Casino Hotels
The Executive Committee
39. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
Travel Agent
Extended-Stay Hotels
Middle Market
Mixed-Use Hotels
40. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Cruise Markets
Creation of more than 5.5 million jobs per year.
Referral Associations
Extended-Stay Hotels
41. How much of the global workforce is travel and tourism?
Historical Developments of Tourism
Creation of more than 5.5 million jobs per year.
Travel Agent
Fastest Growing Industry in the World
42. Inclusive and diversified in accommodations
Creation of more than 5.5 million jobs per year.
Three main ways to classify hotels
NRA
Resort Hotels
43. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
Moment of Truth
Convention Hotels
Extended-Stay Hotels
Confirmed Reservation
44. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
Largest Hotel
Airport Hotels
Yield Management
Fastest Growing Industry in the World
45. Housekeeping
Room Occupancy Percentage
Vacation Ownership
Luxury Market
Largest department in terms of number of employees?
46. Rooms Occupied/Rooms Available
Leisure/Pleasure Travel
Room Occupancy Percentage
Real Estate Investment Trusts (REITs)
Economy/Budget Hotels
47. Room revenue/Rooms Sold
Real Estate Investment Trusts (REITs)
Bed and Breakfast Inns
Average Daily Rate (ADR) Equation
Guaranteed Reservations