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Test your basic knowledge |

Introduction To Hospitality: Hoteling

Subject : hospitality
Instructions:
  • Answer 47 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms






2. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.






3. MGM Grand in Las Vegas; 5 -505 rooms






4. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.






5. Room revenue/Rooms Sold






6. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.






7. Familiarly known - offer an alternative lodging experience to the normal hotel or motel






8. Train - Automobile - Aircraft - Cruise Ship






9. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.






10. Inclusive and diversified in accommodations






11. Additional space in form of a lounge and possibly kitchenette






12. Price -Location -Type/Level of service






13. Reasonably sized and furnished rooms without the frills






14. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.






15. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties






16. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.






17. Hotel that may also have residences






18. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)






19. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.






20. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.






21. The marked differences between the segments of the cruise industry.






22. Unique architecture - style - decor and smaller in size






23. Hospitality and Tourism Industry






24. Majority of guest are long term






25. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.






26. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.






27. Leisure/Pleasure Travel -Business Travel






28. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing






29. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.






30. How much of the global workforce is travel and tourism?






31. Offers a wide range of facilities - services and amenities






32. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts






33. Provides facilities and meets the needs of groups attending and holding conventions






34. A convenient place to stay - reasonably priced and with few frills






35. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability






36. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.






37. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises






38. Meets the needs of the traveling public for business or leisure reason






39. Combination of hotel and condominium






40. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.






41. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service






42. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.






43. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.






44. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business






45. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w






46. Housekeeping






47. Rooms Occupied/Rooms Available






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