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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
Middle Market
City Center Hotels
Convention Hotels
Resort Hotels
2. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
Confirmed Reservation
Vacation Ownership
Casino Hotels
City Center Hotels
3. Price -Location -Type/Level of service
Fastest Growing Industry in the World
CFHLA
Mass Market
Three main ways to classify hotels
4. Hospitality and Tourism Industry
Cruise Markets
Franchising
Airport Hotels
Fastest Growing Industry in the World
5. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Casino Hotels
Room Occupancy Percentage
Referral Associations
Guaranteed Reservations
6. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Full-Service Hotels
Casino Hotels
Largest department in terms of number of employees?
Real Estate Investment Trusts (REITs)
7. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
Middle Market
Characteristics of a GM
Management Contracts
City Center Hotels
8. Hotel that may also have residences
Mixed-Use Hotels
Hub and Spoke System
Boutique Hotels
Largest department in terms of number of employees?
9. Leisure/Pleasure Travel -Business Travel
Hotel Classification Systems
Extended-Stay Hotels
Different Types of Travel Motives
Room Occupancy Percentage
10. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
Boutique Hotels
Bed and Breakfast Inns
Management Contracts
Freeway Hotel and Motel
11. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Average Daily Rate (ADR) Equation
Moment of Truth
Mass Market
Freeway Hotel and Motel
12. How much of the global workforce is travel and tourism?
Real Estate Investment Trusts (REITs)
Creation of more than 5.5 million jobs per year.
Yield Management
NRA
13. MGM Grand in Las Vegas; 5 -505 rooms
NRA
Casino Hotels
Historical Developments of Tourism
Largest Hotel
14. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
Fastest Growing Industry in the World
Different Types of Travel Motives
Hub and Spoke System
Historical Developments of Tourism
15. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
City Center Hotels
Yield Management
Average Daily Rate (ADR) Equation
Business Travel
16. Combination of hotel and condominium
Condotels
Full-Service Hotels
Mixed-Use Hotels
Fastest Growing Industry in the World
17. Provides facilities and meets the needs of groups attending and holding conventions
Travel Agent
Convention Hotels
Three main ways to classify hotels
Mass Market
18. Unique architecture - style - decor and smaller in size
Referral Associations
Boutique Hotels
Real Estate Investment Trusts (REITs)
CFHLA
19. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
Impact of Low cost carries in the airline industry
Hotel Classification Systems
City Center Hotels
Largest Hotel
20. The marked differences between the segments of the cruise industry.
Cruise Markets
Mixed-Use Hotels
Confirmed Reservation
Economy/Budget Hotels
21. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Travel Agent
Impact of Low cost carries in the airline industry
Economy/Budget Hotels
Full-Service Hotels
22. Rooms Occupied/Rooms Available
Airport Hotels
Characteristics of a GM
Middle Market
Room Occupancy Percentage
23. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Historical Developments of Tourism
Hotel Ownerships
Three main ways to classify hotels
Real Estate Investment Trusts (REITs)
24. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
City Center Hotels
Room Occupancy Percentage
Business Travel
Referral Associations
25. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Economy/Budget Hotels
Confirmed Reservation
Hotel Classification Systems
Luxury Market
26. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Referral Associations
Luxury Market
The Executive Committee
CFHLA
27. Train - Automobile - Aircraft - Cruise Ship
Bed and Breakfast Inns
Historical Developments of Tourism
Room Occupancy Percentage
City Center Hotels
28. Majority of guest are long term
Leisure/Pleasure Travel
Creation of more than 5.5 million jobs per year.
Extended-Stay Hotels
Confirmed Reservation
29. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Leisure/Pleasure Travel
City Center Hotels
Referral Associations
Cruise Markets
30. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
Three main ways to classify hotels
Casino Hotels
All-Suites Extended Stay Hotels
Room Occupancy Percentage
31. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Average Daily Rate (ADR) Equation
Middle Market
Referral Associations
Bed and Breakfast Inns
32. Inclusive and diversified in accommodations
Different Types of Travel Motives
NRA
Largest department in terms of number of employees?
Resort Hotels
33. Reasonably sized and furnished rooms without the frills
Economy/Budget Hotels
Convention Hotels
Room Occupancy Percentage
Hotel Ownerships
34. Room revenue/Rooms Sold
Management Contracts
Luxury Market
Full-Service Hotels
Average Daily Rate (ADR) Equation
35. Offers a wide range of facilities - services and amenities
Franchising
Bed and Breakfast Inns
Full-Service Hotels
Extended-Stay Hotels
36. Housekeeping
Economy/Budget Hotels
Largest department in terms of number of employees?
Different Types of Travel Motives
Mass Market
37. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Bed and Breakfast Inns
Boutique Hotels
Hotel Classification Systems
Average Daily Rate (ADR) Equation
38. Meets the needs of the traveling public for business or leisure reason
City Center Hotels
Hotel Ownerships
Fastest Growing Industry in the World
Leisure/Pleasure Travel
39. Additional space in form of a lounge and possibly kitchenette
All-Suites Extended Stay Hotels
Vacation Ownership
Bed and Breakfast Inns
Three main ways to classify hotels
40. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
NRA
Vacation Ownership
Real Estate Investment Trusts (REITs)
Historical Developments of Tourism
41. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
Confirmed Reservation
Average Daily Rate (ADR) Equation
The Executive Committee
Vacation Ownership
42. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
CFHLA
Impact of Low cost carries in the airline industry
Casino Hotels
Historical Developments of Tourism
43. A convenient place to stay - reasonably priced and with few frills
Condotels
Extended-Stay Hotels
Freeway Hotel and Motel
Middle Market
44. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
Room Occupancy Percentage
NRA
Boutique Hotels
Moment of Truth
45. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
Characteristics of a GM
Bed and Breakfast Inns
Real Estate Investment Trusts (REITs)
The Executive Committee
46. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
Middle Market
Historical Developments of Tourism
Hotel Ownerships
Airport Hotels
47. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
Historical Developments of Tourism
Airport Hotels
Franchising
Yield Management