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Test your basic knowledge |
Introduction To Hospitality: Hoteling
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Subject
:
hospitality
Instructions:
Answer 47 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The marked differences between the segments of the cruise industry.
Creation of more than 5.5 million jobs per year.
Real Estate Investment Trusts (REITs)
Yield Management
Cruise Markets
2. Additional space in form of a lounge and possibly kitchenette
All-Suites Extended Stay Hotels
City Center Hotels
Bed and Breakfast Inns
CFHLA
3. Price -Location -Type/Level of service
Creation of more than 5.5 million jobs per year.
Moment of Truth
Boutique Hotels
Three main ways to classify hotels
4. A middle-person who acts as a travel counselor and sells travel services on behalf of airlines - cruise lines - rail and bus transportation companies -hotels and auto rental companies.
Travel Agent
CFHLA
Different Types of Travel Motives
Characteristics of a GM
5. MGM Grand in Las Vegas; 5 -505 rooms
Bed and Breakfast Inns
Extended-Stay Hotels
Largest Hotel
Franchising
6. How much of the global workforce is travel and tourism?
Vacation Ownership
Creation of more than 5.5 million jobs per year.
Impact of Low cost carries in the airline industry
Leisure/Pleasure Travel
7. 82% of domestic travel. Approximately 670 million person-trips. Nearly half of all the pleasure travelers visit friends and family.
Characteristics of a GM
Leisure/Pleasure Travel
Cruise Markets
Hotel Ownerships
8. Has declined in recent years because of the economy. High percentage of guest who check into upscale hotels.
Freeway Hotel and Motel
Room Occupancy Percentage
Bed and Breakfast Inns
Business Travel
9. Provide ownership with reasonable return on investment -Keep guest and employees happy -Responsible for performance of hotel and employees -Accountable for the hotel's level of profitability
Characteristics of a GM
Historical Developments of Tourism
Vacation Ownership
Economy/Budget Hotels
10. Guest mix consists of business - group and leisure travelers; generally in the 200 to 600 room size and are full-service
NRA
Leisure/Pleasure Travel
Room Occupancy Percentage
Airport Hotels
11. Room revenue/Rooms Sold
Average Daily Rate (ADR) Equation
Hub and Spoke System
Historical Developments of Tourism
Economy/Budget Hotels
12. Unique architecture - style - decor and smaller in size
Boutique Hotels
Largest department in terms of number of employees?
Business Travel
Historical Developments of Tourism
13. Offers a wide range of facilities - services and amenities
Bed and Breakfast Inns
Impact of Low cost carries in the airline industry
Fastest Growing Industry in the World
Full-Service Hotels
14. AAA Diamond Award inspects and rates nation's hotels. Less than 2% earn 5 diamonds.
Vacation Ownership
Guaranteed Reservations
Hotel Classification Systems
Franchising
15. Meets the needs of the traveling public for business or leisure reason
Resort Hotels
City Center Hotels
Boutique Hotels
Hotel Classification Systems
16. An industry expression used to describe a guest and an associate meeting - as when a guest walks into a restaurant. Examples: When a guest comes to check in at the front desk.
Different Types of Travel Motives
Moment of Truth
Condotels
Boutique Hotels
17. Generally - people with incomes in the $75000-99000 range - interested in an average cost per person of $175-$350 per day. Cruise lines in this market are: Princess - Norwegian Cruise Lines - Royal Caribbean - Holland America Lines - Windstar Cruises
Yield Management
Guaranteed Reservations
Different Types of Travel Motives
Middle Market
18. Similar benefits to properties as do franchises-albeit to a lower cost. Shared centralized reservation system and a common image - logo or advertising slogan. May offer group buying discounts to members - as well as management raining and continuing
Guaranteed Reservations
Referral Associations
Airport Hotels
Travel Agent
19. Hospitality and Tourism Industry
Fastest Growing Industry in the World
Different Types of Travel Motives
Travel Agent
Casino Hotels
20. Combination of hotel and condominium
Condotels
NRA
Franchising
Three main ways to classify hotels
21. Central Florida Hotel and Lodging Association; Largest Region Hotel Association in the world.
Full-Service Hotels
CFHLA
Confirmed Reservation
Impact of Low cost carries in the airline industry
22. Reasonably sized and furnished rooms without the frills
Hub and Spoke System
Economy/Budget Hotels
Moment of Truth
Leisure/Pleasure Travel
23. Responsible for the hotel industry's rapid boom since the 1970s. Provides operational expertise - marketing and ales clout - often in the form of a centralized reservation system. Little or no up-front financing or equity involved.
Business Travel
Airport Hotels
Management Contracts
Fastest Growing Industry in the World
24. Given when the person making the reservation wishes to ensure that the reservation will be held. This is arranged at the time the reservation is made and generally applies in situations when the guest is expected to arrive late.
Referral Associations
Guaranteed Reservations
Freeway Hotel and Motel
CFHLA
25. National Restaurant Association; It forecasts a need for thousands of supervisors and managers for the hospitality and tourism industries.
NRA
Extended-Stay Hotels
Yield Management
Mass Market
26. Inclusive and diversified in accommodations
Hotel Classification Systems
Historical Developments of Tourism
Average Daily Rate (ADR) Equation
Resort Hotels
27. Rooms Occupied/Rooms Available
Room Occupancy Percentage
Convention Hotels
Travel Agent
City Center Hotels
28. Franchising - Referral Associations - Management Contracts - Real Estate Investment Trusts
Hotel Ownerships
Average Daily Rate (ADR) Equation
Referral Associations
Guaranteed Reservations
29. Enables passengers to travel from one smaller city to another smaller city via a hub or even two hubs.
Largest Hotel
Bed and Breakfast Inns
Hub and Spoke System
The Executive Committee
30. Generally - people with incomes higher than 100000+. Average cost per day per person is more than $400. Ships tend to be smaller but with superior appointments and service. Ships: Seabourn Spirit - Crystal Cruises - Radisson Diamond etc.
Luxury Market
Three main ways to classify hotels
Largest Hotel
Resort Hotels
31. Offers consumers the opportunity to purchase fully furnished vacation accommodations in a variety of forms. Fastest growing segment of U.S. travel and tourism industry. 12 -500 average cost to consumer; Began in French Alps during the late 1960s.
Vacation Ownership
Condotels
Freeway Hotel and Motel
Business Travel
32. A convenient place to stay - reasonably priced and with few frills
Extended-Stay Hotels
Freeway Hotel and Motel
NRA
Hub and Spoke System
33. Generally - people with incomes in the 35000-74000 range. Average cost per person: $95-$195 per day - depending on location and size of cabin.
Extended-Stay Hotels
City Center Hotels
Different Types of Travel Motives
Mass Market
34. Familiarly known - offer an alternative lodging experience to the normal hotel or motel
Luxury Market
Convention Hotels
Vacation Ownership
Bed and Breakfast Inns
35. The director of human resources -The director of food and beverage -The director of rooms division -The director of marketing and sales -The director of Engineering -The director of Accounting - They compile the hotel's occupancy forecast together w
Largest Hotel
Three main ways to classify hotels
Average Daily Rate (ADR) Equation
The Executive Committee
36. Reservations made with sufficient time for a confirmation slip to be returned to the client by mail or fax.
Confirmed Reservation
Mixed-Use Hotels
The Executive Committee
Guaranteed Reservations
37. Hotel that may also have residences
Management Contracts
Mixed-Use Hotels
Freeway Hotel and Motel
Room Occupancy Percentage
38. A concept that allows a company to use other people's money for growth rather than financing. One of the two main driving forces in the development and operation of the hotel business
Leisure/Pleasure Travel
Historical Developments of Tourism
Economy/Budget Hotels
Franchising
39. Coming into the financial mainstream; casinos make more money from the gaming than from the rooms
Casino Hotels
Impact of Low cost carries in the airline industry
Business Travel
Fastest Growing Industry in the World
40. Train - Automobile - Aircraft - Cruise Ship
Boutique Hotels
Franchising
Middle Market
Historical Developments of Tourism
41. Housekeeping
Hub and Spoke System
Largest department in terms of number of employees?
Yield Management
Confirmed Reservation
42. Competition between airlines to provide lower fairs has had a significant impact on increased air travel -Travelers are paying less - but carriers are spending more on fuel and other cost (cutbacks and layoffs)
Extended-Stay Hotels
Casino Hotels
Impact of Low cost carries in the airline industry
Historical Developments of Tourism
43. Leisure/Pleasure Travel -Business Travel
Different Types of Travel Motives
Confirmed Reservation
Characteristics of a GM
Three main ways to classify hotels
44. Investors do not pay corporate income tax and instead are required to distribute at least 95% of net income to shareholders. Traded as stocks; they are much easier to get into and out of than limited partnerships or the direct ownership of properties
Hub and Spoke System
Creation of more than 5.5 million jobs per year.
Real Estate Investment Trusts (REITs)
Business Travel
45. Provides facilities and meets the needs of groups attending and holding conventions
Historical Developments of Tourism
Convention Hotels
Yield Management
Business Travel
46. Majority of guest are long term
City Center Hotels
Extended-Stay Hotels
Historical Developments of Tourism
Moment of Truth
47. The practice of analyzing past reservation patterns - room rates - cancellations and no-shows in an attempt to maximize profits and occupancy rates and to set the most competitive room rates.
Largest Hotel
Guaranteed Reservations
Yield Management
All-Suites Extended Stay Hotels