Test your basic knowledge |

Management 101: Change And Operations

Subject : business-skills
Instructions:
  • Answer 32 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The performance characteristics - features - and attributes - and any other aspects of goods and services for which customers are willing to give up resources






2. Organizations that produce nonphysical products in the form of services






3. The adverse reaction people have to excessive pressure placed on them from extraordinary demands - conditions or opportunities






4. A series of international quality management standards that set uniform guidelines for processes to ensure that products conform to customer requirements






5. Change methods that focus on people and the nature and quality of interpersonal work relationships






6. When role expectations are not clearly understood






7. Structure; Technology; People






8. Any alteration of people - structure - or technology in an organization






9. People who have a chronic sense of urgency and an excessive competitive drive






10. Having more work to accomplish than time permits






11. Education and communication; Participation; Facilitation and support; Negotiation; Manipulation and co-optation; and Coercion






12. 1. Unfreezing; 2. Changing; 3. Refreezing






13. Someone who acts as a catalyst and assumes the responsibility for managing the change process






14. The process of managing the sequence of activities and information along the entire value chain






15. The ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations






16. ISO 9000; Six Sigma






17. Work expectations that are hard to satisfy






18. The ways that organizational work is done






19. Individuals who actively and enthusiastically support new ideas - build support - overcome resistance - and ensure that innovations are implemented






20. Calm Waters metaphor; White-Water Rapids metaphor






21. Organizational barriers; Cultural attitudes; Required capabilities; and People






22. A quality program designed to reduce defects and help lower costs - save time - and improve customer satisfaction






23. The ability to combine ideas in a unique way or to make unusual associations between ideas






24. An organization that understands what customers want - identifies value by analyzing all activities required to produce products and then optimizes the entire process from the customer's perspective






25. Taking creative ideas and turning them into useful products or work methods






26. Organizations that produce physical goods






27. Providing customers with a product when - where - and how they want it






28. Coordination and collaboration; Technology investment; Organizational processes; Leadership; Employees; and Organizational culture and attitudes






29. Factors that cause stress






30. The entire series of organizational work activities that add value at each step from raw materials to finished product






31. The transformation process that converts resources into finished goods and services






32. People who are relaxed and easygoing and accept change easily