Test your basic knowledge |

Management 101: Change And Operations

Subject : business-skills
Instructions:
  • Answer 32 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations






2. Structure; Technology; People






3. Education and communication; Participation; Facilitation and support; Negotiation; Manipulation and co-optation; and Coercion






4. Organizations that produce physical goods






5. A quality program designed to reduce defects and help lower costs - save time - and improve customer satisfaction






6. People who are relaxed and easygoing and accept change easily






7. ISO 9000; Six Sigma






8. Providing customers with a product when - where - and how they want it






9. Change methods that focus on people and the nature and quality of interpersonal work relationships






10. Organizational barriers; Cultural attitudes; Required capabilities; and People






11. Taking creative ideas and turning them into useful products or work methods






12. The performance characteristics - features - and attributes - and any other aspects of goods and services for which customers are willing to give up resources






13. Factors that cause stress






14. The process of managing the sequence of activities and information along the entire value chain






15. The adverse reaction people have to excessive pressure placed on them from extraordinary demands - conditions or opportunities






16. Individuals who actively and enthusiastically support new ideas - build support - overcome resistance - and ensure that innovations are implemented






17. The transformation process that converts resources into finished goods and services






18. People who have a chronic sense of urgency and an excessive competitive drive






19. Work expectations that are hard to satisfy






20. Someone who acts as a catalyst and assumes the responsibility for managing the change process






21. Coordination and collaboration; Technology investment; Organizational processes; Leadership; Employees; and Organizational culture and attitudes






22. When role expectations are not clearly understood






23. 1. Unfreezing; 2. Changing; 3. Refreezing






24. A series of international quality management standards that set uniform guidelines for processes to ensure that products conform to customer requirements






25. Organizations that produce nonphysical products in the form of services






26. Any alteration of people - structure - or technology in an organization






27. The ability to combine ideas in a unique way or to make unusual associations between ideas






28. The ways that organizational work is done






29. Calm Waters metaphor; White-Water Rapids metaphor






30. An organization that understands what customers want - identifies value by analyzing all activities required to produce products and then optimizes the entire process from the customer's perspective






31. Having more work to accomplish than time permits






32. The entire series of organizational work activities that add value at each step from raw materials to finished product