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Test your basic knowledge |
Management 101: Change And Operations
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 32 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A series of international quality management standards that set uniform guidelines for processes to ensure that products conform to customer requirements
ISO 9000
Manufacturing organizations
Role overload
Stress
2. Coordination and collaboration; Technology investment; Organizational processes; Leadership; Employees; and Organizational culture and attitudes
Value chain management
Value chain strategy requirements
Value chain
Three types of change
3. Work expectations that are hard to satisfy
Role overload
Value chain management
Role conflicts
Obstacles to value chain management
4. People who are relaxed and easygoing and accept change easily
Techniques for reducing resistance to change
Type B personality
Role overload
Service organizations
5. Organizations that produce nonphysical products in the form of services
Innovation
Role conflicts
Service organizations
Role overload
6. The adverse reaction people have to excessive pressure placed on them from extraordinary demands - conditions or opportunities
Stress
Creativity
Manufacturing organizations
Role ambiguity
7. Any alteration of people - structure - or technology in an organization
Value chain management
Organizational change
Two views of the change process
Idea champion
8. Taking creative ideas and turning them into useful products or work methods
Innovation
Organizational development (OD)
Stress
Idea champion
9. Factors that cause stress
Idea champion
Stressors
Value chain management
Lean organization
10. The entire series of organizational work activities that add value at each step from raw materials to finished product
Type A personality
Value chain
Lean organization
Role ambiguity
11. An organization that understands what customers want - identifies value by analyzing all activities required to produce products and then optimizes the entire process from the customer's perspective
Techniques for reducing resistance to change
Lean organization
Role ambiguity
Service organizations
12. Structure; Technology; People
Organizational change
Service organizations
Type A personality
Three types of change
13. When role expectations are not clearly understood
Role ambiguity
Quality
Manufacturing organizations
Techniques for reducing resistance to change
14. Calm Waters metaphor; White-Water Rapids metaphor
Six Sigma
Two views of the change process
ISO 9000
Idea champion
15. The transformation process that converts resources into finished goods and services
Operations management
Manufacturing organizations
Two views of the change process
Quality
16. Having more work to accomplish than time permits
Type A personality
Manufacturing organizations
Role overload
Six Sigma
17. 1. Unfreezing; 2. Changing; 3. Refreezing
Two best-known quality goals
Techniques for reducing resistance to change
Stress
The three-step change process
18. ISO 9000; Six Sigma
Two best-known quality goals
Lean organization
Value
ISO 9000
19. A quality program designed to reduce defects and help lower costs - save time - and improve customer satisfaction
Service organizations
Role overload
Six Sigma
Manufacturing organizations
20. Education and communication; Participation; Facilitation and support; Negotiation; Manipulation and co-optation; and Coercion
Organizational development (OD)
Value chain management
Techniques for reducing resistance to change
Two best-known quality goals
21. Change methods that focus on people and the nature and quality of interpersonal work relationships
Organizational development (OD)
Type A personality
Techniques for reducing resistance to change
Operations management
22. The ways that organizational work is done
The three-step change process
Creativity
Role ambiguity
Organizational process
23. Someone who acts as a catalyst and assumes the responsibility for managing the change process
Value chain management
Change agent
Quality
Organizational development (OD)
24. The process of managing the sequence of activities and information along the entire value chain
Organizational change
Obstacles to value chain management
Value chain management
Operations management
25. The ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations
Quality
Six Sigma
Organizational development (OD)
Innovation
26. Individuals who actively and enthusiastically support new ideas - build support - overcome resistance - and ensure that innovations are implemented
Lean organization
Role overload
Value
Idea champion
27. Organizations that produce physical goods
Organizational development (OD)
Two views of the change process
The three-step change process
Manufacturing organizations
28. The performance characteristics - features - and attributes - and any other aspects of goods and services for which customers are willing to give up resources
Change agent
Type B personality
Value
Lean organization
29. Providing customers with a product when - where - and how they want it
Operations management
Mass customization
Organizational development (OD)
Two views of the change process
30. Organizational barriers; Cultural attitudes; Required capabilities; and People
Stress
Obstacles to value chain management
Value chain management
Value chain
31. People who have a chronic sense of urgency and an excessive competitive drive
Obstacles to value chain management
Operations management
Creativity
Type A personality
32. The ability to combine ideas in a unique way or to make unusual associations between ideas
Creativity
Value chain
Value chain management
Value chain strategy requirements