Test your basic knowledge |

Management 101: Change And Operations

Subject : business-skills
Instructions:
  • Answer 32 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Coordination and collaboration; Technology investment; Organizational processes; Leadership; Employees; and Organizational culture and attitudes






2. The performance characteristics - features - and attributes - and any other aspects of goods and services for which customers are willing to give up resources






3. When role expectations are not clearly understood






4. A quality program designed to reduce defects and help lower costs - save time - and improve customer satisfaction






5. The process of managing the sequence of activities and information along the entire value chain






6. People who have a chronic sense of urgency and an excessive competitive drive






7. Calm Waters metaphor; White-Water Rapids metaphor






8. Individuals who actively and enthusiastically support new ideas - build support - overcome resistance - and ensure that innovations are implemented






9. Organizational barriers; Cultural attitudes; Required capabilities; and People






10. Factors that cause stress






11. Change methods that focus on people and the nature and quality of interpersonal work relationships






12. Structure; Technology; People






13. Someone who acts as a catalyst and assumes the responsibility for managing the change process






14. Taking creative ideas and turning them into useful products or work methods






15. The ability of a product or service to reliably do what it's supposed to do and to satisfy customer expectations






16. People who are relaxed and easygoing and accept change easily






17. Education and communication; Participation; Facilitation and support; Negotiation; Manipulation and co-optation; and Coercion






18. An organization that understands what customers want - identifies value by analyzing all activities required to produce products and then optimizes the entire process from the customer's perspective






19. Any alteration of people - structure - or technology in an organization






20. A series of international quality management standards that set uniform guidelines for processes to ensure that products conform to customer requirements






21. ISO 9000; Six Sigma






22. The transformation process that converts resources into finished goods and services






23. Having more work to accomplish than time permits






24. The adverse reaction people have to excessive pressure placed on them from extraordinary demands - conditions or opportunities






25. Providing customers with a product when - where - and how they want it






26. 1. Unfreezing; 2. Changing; 3. Refreezing






27. Organizations that produce nonphysical products in the form of services






28. The entire series of organizational work activities that add value at each step from raw materials to finished product






29. The ways that organizational work is done






30. Work expectations that are hard to satisfy






31. The ability to combine ideas in a unique way or to make unusual associations between ideas






32. Organizations that produce physical goods