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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transfer and understanding of meaning
Organizational communication
Communication process
Decoding
Communication
2. Communication that takes place among any employees on the same organizational level
Organizational communication
Informal communication
Filtering
Lateral communication
3. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Noise
Encoding
Diagonal communication
Channel
4. A purpose to be conveyed
Message
Active listening
Formal communication
Jargon
5. The deliberate manipulation of information to make it appear more favorable to the receiver
Open workplaces
Grapevine
Communication process
Filtering
6. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Interpersonal communication
Nonverbal communication
Noise
Active listening behaviors
7. Converting a message into symbols
Ethical communication
Interpersonal communication
Encoding
Jargon
8. An emphasis given to words or phrases that conveys meaning
Lateral communication
Interpersonal communication
Verbal intonation
Downward communication
9. Communication between two or more people
Noise
Upward communication
Message
Interpersonal communication
10. Specialized terminology or technical language that members of a group use to communicate among themselves
Noise
Jargon
Verbal intonation
Diagonal communication
11. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Interpersonal communication
Communication process
Open workplaces
Ethical communication
12. Communication that flows upward from employees to managers
Communication process
Grapevine
Upward communication
Message
13. All the patterns - networks - and systems of communication within an organization
Organizational communication
Grapevine
Nonverbal communication
Ethical communication
14. Listening for full meaning without making premature judgement or interpretations
Informal communication
Active listening
Verbal intonation
Nonverbal communication
15. Communication that takes place within prescribed organizational work arrangements
Nonverbal communication
Ethical communication
Encoding
Formal communication
16. Retranslating a sender's message
Ethical communication
Nonverbal communication
Encoding
Decoding
17. Gestures - facial configuration - and other body movements that convey meaning
Grapevine
Encoding
Jargon
Body language
18. When information exceeds our processing capacity
Information overload
Grapevine
Active listening behaviors
Nonverbal communication
19. The variety of patterns of vertical and horizontal flows of organizational communication
Interpersonal communication
Upward communication
Communication networks
Nonverbal communication
20. Workplaces with few physical barriers and enclosures
Interpersonal communication
Open workplaces
Active listening
Communication networks
21. Communication transmitted without words
Active listening
Communication networks
Ethical communication
Nonverbal communication
22. The informal organizational communication network
Grapevine
Active listening
Encoding
Active listening behaviors
23. Communication that is not defined by the organization's structural hierarchy
Informal communication
Upward communication
Lateral communication
Active listening
24. The seven elements involved in transferring meaning from one person to another
Diagonal communication
Interpersonal communication
Open workplaces
Communication process
25. The medium a message travels along
Lateral communication
Information overload
Organizational communication
Channel
26. Communication that flows downward from a manager to employees
Downward communication
Upward communication
Organizational communication
Message
27. Communication that cuts across work areas and organizational levels
Diagonal communication
Lateral communication
Decoding
Formal communication