Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication that takes place among any employees on the same organizational level






2. The transfer and understanding of meaning






3. Communication that cuts across work areas and organizational levels






4. A purpose to be conveyed






5. Listening for full meaning without making premature judgement or interpretations






6. The deliberate manipulation of information to make it appear more favorable to the receiver






7. Communication that flows upward from employees to managers






8. The medium a message travels along






9. Any disturbances that interfere with the transmission - receipt - or feedback of a message






10. The seven elements involved in transferring meaning from one person to another






11. Converting a message into symbols






12. Communication that takes place within prescribed organizational work arrangements






13. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt






14. When information exceeds our processing capacity






15. Workplaces with few physical barriers and enclosures






16. Retranslating a sender's message






17. All the patterns - networks - and systems of communication within an organization






18. Specialized terminology or technical language that members of a group use to communicate among themselves






19. Communication that flows downward from a manager to employees






20. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






21. An emphasis given to words or phrases that conveys meaning






22. Communication transmitted without words






23. The variety of patterns of vertical and horizontal flows of organizational communication






24. Communication that is not defined by the organization's structural hierarchy






25. Communication between two or more people






26. Gestures - facial configuration - and other body movements that convey meaning






27. The informal organizational communication network