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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication between two or more people
Interpersonal communication
Downward communication
Encoding
Open workplaces
2. The deliberate manipulation of information to make it appear more favorable to the receiver
Jargon
Interpersonal communication
Filtering
Message
3. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Active listening behaviors
Upward communication
Informal communication
Interpersonal communication
4. The medium a message travels along
Channel
Decoding
Communication networks
Interpersonal communication
5. Communication that is not defined by the organization's structural hierarchy
Body language
Informal communication
Upward communication
Communication process
6. The seven elements involved in transferring meaning from one person to another
Upward communication
Communication process
Organizational communication
Nonverbal communication
7. An emphasis given to words or phrases that conveys meaning
Verbal intonation
Ethical communication
Formal communication
Communication
8. The transfer and understanding of meaning
Jargon
Communication
Active listening
Diagonal communication
9. Communication that flows upward from employees to managers
Body language
Open workplaces
Upward communication
Decoding
10. When information exceeds our processing capacity
Active listening behaviors
Body language
Diagonal communication
Information overload
11. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Filtering
Open workplaces
Interpersonal communication
Noise
12. Gestures - facial configuration - and other body movements that convey meaning
Grapevine
Active listening behaviors
Body language
Ethical communication
13. Communication that takes place among any employees on the same organizational level
Filtering
Nonverbal communication
Lateral communication
Grapevine
14. The informal organizational communication network
Message
Verbal intonation
Grapevine
Downward communication
15. Converting a message into symbols
Interpersonal communication
Verbal intonation
Downward communication
Encoding
16. Communication that cuts across work areas and organizational levels
Interpersonal communication
Diagonal communication
Communication process
Active listening behaviors
17. A purpose to be conveyed
Message
Verbal intonation
Information overload
Informal communication
18. Listening for full meaning without making premature judgement or interpretations
Upward communication
Body language
Information overload
Active listening
19. The variety of patterns of vertical and horizontal flows of organizational communication
Communication process
Message
Downward communication
Communication networks
20. Communication that takes place within prescribed organizational work arrangements
Decoding
Message
Formal communication
Nonverbal communication
21. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Message
Organizational communication
Ethical communication
Encoding
22. Specialized terminology or technical language that members of a group use to communicate among themselves
Lateral communication
Nonverbal communication
Interpersonal communication
Jargon
23. Communication that flows downward from a manager to employees
Channel
Downward communication
Noise
Formal communication
24. Communication transmitted without words
Information overload
Decoding
Body language
Nonverbal communication
25. Workplaces with few physical barriers and enclosures
Communication networks
Upward communication
Open workplaces
Organizational communication
26. All the patterns - networks - and systems of communication within an organization
Upward communication
Grapevine
Organizational communication
Nonverbal communication
27. Retranslating a sender's message
Lateral communication
Body language
Decoding
Active listening behaviors