Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. When information exceeds our processing capacity






2. Communication that takes place within prescribed organizational work arrangements






3. Workplaces with few physical barriers and enclosures






4. The deliberate manipulation of information to make it appear more favorable to the receiver






5. An emphasis given to words or phrases that conveys meaning






6. All the patterns - networks - and systems of communication within an organization






7. The medium a message travels along






8. Converting a message into symbols






9. Communication that cuts across work areas and organizational levels






10. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt






11. Listening for full meaning without making premature judgement or interpretations






12. Communication that is not defined by the organization's structural hierarchy






13. The seven elements involved in transferring meaning from one person to another






14. Gestures - facial configuration - and other body movements that convey meaning






15. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






16. Specialized terminology or technical language that members of a group use to communicate among themselves






17. Communication between two or more people






18. The transfer and understanding of meaning






19. Any disturbances that interfere with the transmission - receipt - or feedback of a message






20. Retranslating a sender's message






21. Communication that takes place among any employees on the same organizational level






22. The variety of patterns of vertical and horizontal flows of organizational communication






23. A purpose to be conveyed






24. Communication that flows upward from employees to managers






25. The informal organizational communication network






26. Communication that flows downward from a manager to employees






27. Communication transmitted without words