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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Listening for full meaning without making premature judgement or interpretations
Nonverbal communication
Jargon
Active listening
Communication
2. Retranslating a sender's message
Filtering
Decoding
Active listening
Noise
3. Communication that takes place within prescribed organizational work arrangements
Grapevine
Formal communication
Nonverbal communication
Channel
4. Communication that flows upward from employees to managers
Grapevine
Organizational communication
Upward communication
Communication process
5. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Ethical communication
Information overload
Open workplaces
Noise
6. An emphasis given to words or phrases that conveys meaning
Communication process
Verbal intonation
Noise
Decoding
7. Communication that flows downward from a manager to employees
Formal communication
Diagonal communication
Verbal intonation
Downward communication
8. Workplaces with few physical barriers and enclosures
Downward communication
Open workplaces
Diagonal communication
Ethical communication
9. Communication between two or more people
Encoding
Active listening
Diagonal communication
Interpersonal communication
10. Communication that takes place among any employees on the same organizational level
Noise
Communication
Lateral communication
Active listening behaviors
11. The medium a message travels along
Communication process
Open workplaces
Ethical communication
Channel
12. The informal organizational communication network
Informal communication
Grapevine
Filtering
Channel
13. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Lateral communication
Formal communication
Open workplaces
Ethical communication
14. When information exceeds our processing capacity
Message
Informal communication
Diagonal communication
Information overload
15. The deliberate manipulation of information to make it appear more favorable to the receiver
Active listening
Filtering
Jargon
Information overload
16. The seven elements involved in transferring meaning from one person to another
Communication process
Information overload
Grapevine
Channel
17. All the patterns - networks - and systems of communication within an organization
Nonverbal communication
Ethical communication
Downward communication
Organizational communication
18. Converting a message into symbols
Encoding
Downward communication
Nonverbal communication
Informal communication
19. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Active listening behaviors
Downward communication
Upward communication
Informal communication
20. Gestures - facial configuration - and other body movements that convey meaning
Formal communication
Active listening
Body language
Information overload
21. Communication transmitted without words
Noise
Nonverbal communication
Organizational communication
Message
22. Communication that is not defined by the organization's structural hierarchy
Diagonal communication
Organizational communication
Encoding
Informal communication
23. A purpose to be conveyed
Organizational communication
Message
Active listening
Ethical communication
24. The variety of patterns of vertical and horizontal flows of organizational communication
Communication networks
Open workplaces
Communication
Active listening behaviors
25. Specialized terminology or technical language that members of a group use to communicate among themselves
Active listening behaviors
Communication networks
Nonverbal communication
Jargon
26. Communication that cuts across work areas and organizational levels
Jargon
Diagonal communication
Upward communication
Open workplaces
27. The transfer and understanding of meaning
Ethical communication
Communication process
Decoding
Communication