Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication that cuts across work areas and organizational levels






2. Communication that flows downward from a manager to employees






3. The seven elements involved in transferring meaning from one person to another






4. The variety of patterns of vertical and horizontal flows of organizational communication






5. The deliberate manipulation of information to make it appear more favorable to the receiver






6. Communication that flows upward from employees to managers






7. A purpose to be conveyed






8. Communication transmitted without words






9. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt






10. All the patterns - networks - and systems of communication within an organization






11. The informal organizational communication network






12. When information exceeds our processing capacity






13. Any disturbances that interfere with the transmission - receipt - or feedback of a message






14. Communication that takes place within prescribed organizational work arrangements






15. The transfer and understanding of meaning






16. Retranslating a sender's message






17. Converting a message into symbols






18. Communication between two or more people






19. Communication that takes place among any employees on the same organizational level






20. The medium a message travels along






21. Communication that is not defined by the organization's structural hierarchy






22. An emphasis given to words or phrases that conveys meaning






23. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






24. Workplaces with few physical barriers and enclosures






25. Specialized terminology or technical language that members of a group use to communicate among themselves






26. Gestures - facial configuration - and other body movements that convey meaning






27. Listening for full meaning without making premature judgement or interpretations