Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specialized terminology or technical language that members of a group use to communicate among themselves






2. The variety of patterns of vertical and horizontal flows of organizational communication






3. The deliberate manipulation of information to make it appear more favorable to the receiver






4. Communication between two or more people






5. The medium a message travels along






6. Communication that takes place within prescribed organizational work arrangements






7. A purpose to be conveyed






8. Communication transmitted without words






9. All the patterns - networks - and systems of communication within an organization






10. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






11. Workplaces with few physical barriers and enclosures






12. Communication that flows downward from a manager to employees






13. Converting a message into symbols






14. The transfer and understanding of meaning






15. The informal organizational communication network






16. An emphasis given to words or phrases that conveys meaning






17. Communication that flows upward from employees to managers






18. Listening for full meaning without making premature judgement or interpretations






19. Communication that cuts across work areas and organizational levels






20. Communication that takes place among any employees on the same organizational level






21. The seven elements involved in transferring meaning from one person to another






22. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt






23. Communication that is not defined by the organization's structural hierarchy






24. When information exceeds our processing capacity






25. Retranslating a sender's message






26. Any disturbances that interfere with the transmission - receipt - or feedback of a message






27. Gestures - facial configuration - and other body movements that convey meaning