Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The transfer and understanding of meaning






2. The deliberate manipulation of information to make it appear more favorable to the receiver






3. Communication that flows upward from employees to managers






4. Converting a message into symbols






5. The seven elements involved in transferring meaning from one person to another






6. Communication that takes place among any employees on the same organizational level






7. Gestures - facial configuration - and other body movements that convey meaning






8. Communication transmitted without words






9. When information exceeds our processing capacity






10. Workplaces with few physical barriers and enclosures






11. Specialized terminology or technical language that members of a group use to communicate among themselves






12. Communication that is not defined by the organization's structural hierarchy






13. An emphasis given to words or phrases that conveys meaning






14. Retranslating a sender's message






15. A purpose to be conveyed






16. Communication that flows downward from a manager to employees






17. Communication that takes place within prescribed organizational work arrangements






18. The medium a message travels along






19. The informal organizational communication network






20. All the patterns - networks - and systems of communication within an organization






21. Any disturbances that interfere with the transmission - receipt - or feedback of a message






22. Listening for full meaning without making premature judgement or interpretations






23. The variety of patterns of vertical and horizontal flows of organizational communication






24. Communication that cuts across work areas and organizational levels






25. Communication between two or more people






26. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






27. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt