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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The seven elements involved in transferring meaning from one person to another
Nonverbal communication
Active listening
Verbal intonation
Communication process
2. Communication transmitted without words
Communication process
Nonverbal communication
Interpersonal communication
Filtering
3. Converting a message into symbols
Formal communication
Encoding
Diagonal communication
Jargon
4. All the patterns - networks - and systems of communication within an organization
Noise
Jargon
Organizational communication
Body language
5. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Open workplaces
Verbal intonation
Ethical communication
Communication process
6. Communication that takes place within prescribed organizational work arrangements
Informal communication
Formal communication
Information overload
Verbal intonation
7. Communication that is not defined by the organization's structural hierarchy
Encoding
Informal communication
Grapevine
Active listening behaviors
8. Communication that cuts across work areas and organizational levels
Communication process
Organizational communication
Diagonal communication
Formal communication
9. The informal organizational communication network
Active listening behaviors
Grapevine
Message
Encoding
10. Workplaces with few physical barriers and enclosures
Open workplaces
Verbal intonation
Interpersonal communication
Organizational communication
11. An emphasis given to words or phrases that conveys meaning
Verbal intonation
Open workplaces
Communication process
Interpersonal communication
12. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Message
Noise
Encoding
Jargon
13. Specialized terminology or technical language that members of a group use to communicate among themselves
Communication process
Diagonal communication
Jargon
Filtering
14. The medium a message travels along
Ethical communication
Informal communication
Channel
Nonverbal communication
15. The deliberate manipulation of information to make it appear more favorable to the receiver
Active listening behaviors
Diagonal communication
Filtering
Jargon
16. The transfer and understanding of meaning
Lateral communication
Communication
Formal communication
Noise
17. When information exceeds our processing capacity
Information overload
Decoding
Channel
Filtering
18. The variety of patterns of vertical and horizontal flows of organizational communication
Encoding
Filtering
Organizational communication
Communication networks
19. Communication that takes place among any employees on the same organizational level
Body language
Open workplaces
Lateral communication
Verbal intonation
20. Communication that flows downward from a manager to employees
Nonverbal communication
Upward communication
Communication
Downward communication
21. Gestures - facial configuration - and other body movements that convey meaning
Grapevine
Decoding
Body language
Jargon
22. Retranslating a sender's message
Decoding
Message
Channel
Downward communication
23. A purpose to be conveyed
Interpersonal communication
Message
Channel
Verbal intonation
24. Communication that flows upward from employees to managers
Filtering
Upward communication
Noise
Body language
25. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Active listening behaviors
Body language
Active listening
Noise
26. Communication between two or more people
Verbal intonation
Message
Interpersonal communication
Active listening behaviors
27. Listening for full meaning without making premature judgement or interpretations
Active listening
Communication networks
Decoding
Encoding