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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Retranslating a sender's message
Message
Noise
Decoding
Communication process
2. When information exceeds our processing capacity
Information overload
Verbal intonation
Open workplaces
Ethical communication
3. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Active listening
Ethical communication
Noise
Grapevine
4. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Grapevine
Active listening behaviors
Communication
Encoding
5. Communication that cuts across work areas and organizational levels
Diagonal communication
Open workplaces
Formal communication
Informal communication
6. Communication that is not defined by the organization's structural hierarchy
Communication process
Active listening
Informal communication
Active listening behaviors
7. The variety of patterns of vertical and horizontal flows of organizational communication
Diagonal communication
Noise
Decoding
Communication networks
8. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Noise
Active listening
Communication process
Body language
9. The medium a message travels along
Grapevine
Channel
Active listening behaviors
Nonverbal communication
10. A purpose to be conveyed
Downward communication
Filtering
Message
Interpersonal communication
11. All the patterns - networks - and systems of communication within an organization
Body language
Active listening
Message
Organizational communication
12. Listening for full meaning without making premature judgement or interpretations
Ethical communication
Active listening behaviors
Active listening
Decoding
13. Converting a message into symbols
Formal communication
Informal communication
Encoding
Interpersonal communication
14. An emphasis given to words or phrases that conveys meaning
Open workplaces
Channel
Upward communication
Verbal intonation
15. The seven elements involved in transferring meaning from one person to another
Active listening
Active listening behaviors
Grapevine
Communication process
16. Communication that flows upward from employees to managers
Upward communication
Communication networks
Formal communication
Jargon
17. The deliberate manipulation of information to make it appear more favorable to the receiver
Upward communication
Decoding
Information overload
Filtering
18. The informal organizational communication network
Formal communication
Grapevine
Communication process
Active listening behaviors
19. The transfer and understanding of meaning
Communication
Interpersonal communication
Lateral communication
Channel
20. Communication transmitted without words
Nonverbal communication
Filtering
Communication
Ethical communication
21. Communication that takes place within prescribed organizational work arrangements
Information overload
Formal communication
Organizational communication
Diagonal communication
22. Communication between two or more people
Jargon
Body language
Interpersonal communication
Noise
23. Communication that flows downward from a manager to employees
Diagonal communication
Ethical communication
Lateral communication
Downward communication
24. Specialized terminology or technical language that members of a group use to communicate among themselves
Body language
Jargon
Upward communication
Verbal intonation
25. Gestures - facial configuration - and other body movements that convey meaning
Communication networks
Body language
Upward communication
Open workplaces
26. Communication that takes place among any employees on the same organizational level
Upward communication
Diagonal communication
Lateral communication
Active listening behaviors
27. Workplaces with few physical barriers and enclosures
Grapevine
Interpersonal communication
Open workplaces
Upward communication