Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Converting a message into symbols






2. Specialized terminology or technical language that members of a group use to communicate among themselves






3. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt






4. Communication that flows downward from a manager to employees






5. The seven elements involved in transferring meaning from one person to another






6. Communication transmitted without words






7. Gestures - facial configuration - and other body movements that convey meaning






8. Communication between two or more people






9. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






10. Any disturbances that interfere with the transmission - receipt - or feedback of a message






11. The variety of patterns of vertical and horizontal flows of organizational communication






12. The informal organizational communication network






13. When information exceeds our processing capacity






14. The deliberate manipulation of information to make it appear more favorable to the receiver






15. All the patterns - networks - and systems of communication within an organization






16. Communication that cuts across work areas and organizational levels






17. Communication that takes place within prescribed organizational work arrangements






18. Listening for full meaning without making premature judgement or interpretations






19. Retranslating a sender's message






20. An emphasis given to words or phrases that conveys meaning






21. The medium a message travels along






22. A purpose to be conveyed






23. The transfer and understanding of meaning






24. Communication that is not defined by the organization's structural hierarchy






25. Communication that takes place among any employees on the same organizational level






26. Communication that flows upward from employees to managers






27. Workplaces with few physical barriers and enclosures