Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






2. Workplaces with few physical barriers and enclosures






3. The informal organizational communication network






4. The variety of patterns of vertical and horizontal flows of organizational communication






5. Listening for full meaning without making premature judgement or interpretations






6. A purpose to be conveyed






7. An emphasis given to words or phrases that conveys meaning






8. Communication between two or more people






9. The transfer and understanding of meaning






10. Communication that flows upward from employees to managers






11. The medium a message travels along






12. All the patterns - networks - and systems of communication within an organization






13. Retranslating a sender's message






14. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt






15. Gestures - facial configuration - and other body movements that convey meaning






16. Communication that is not defined by the organization's structural hierarchy






17. When information exceeds our processing capacity






18. Communication that flows downward from a manager to employees






19. The deliberate manipulation of information to make it appear more favorable to the receiver






20. Communication transmitted without words






21. Any disturbances that interfere with the transmission - receipt - or feedback of a message






22. Specialized terminology or technical language that members of a group use to communicate among themselves






23. Converting a message into symbols






24. Communication that cuts across work areas and organizational levels






25. Communication that takes place among any employees on the same organizational level






26. Communication that takes place within prescribed organizational work arrangements






27. The seven elements involved in transferring meaning from one person to another