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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication that flows upward from employees to managers
Interpersonal communication
Organizational communication
Ethical communication
Upward communication
2. Communication between two or more people
Upward communication
Organizational communication
Grapevine
Interpersonal communication
3. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Body language
Grapevine
Formal communication
Ethical communication
4. The seven elements involved in transferring meaning from one person to another
Communication process
Body language
Informal communication
Decoding
5. The transfer and understanding of meaning
Communication
Body language
Formal communication
Filtering
6. Specialized terminology or technical language that members of a group use to communicate among themselves
Grapevine
Lateral communication
Jargon
Informal communication
7. A purpose to be conveyed
Message
Ethical communication
Noise
Upward communication
8. Retranslating a sender's message
Upward communication
Decoding
Nonverbal communication
Communication process
9. The informal organizational communication network
Body language
Informal communication
Grapevine
Communication networks
10. Communication that is not defined by the organization's structural hierarchy
Interpersonal communication
Encoding
Informal communication
Nonverbal communication
11. When information exceeds our processing capacity
Organizational communication
Informal communication
Nonverbal communication
Information overload
12. Communication that flows downward from a manager to employees
Communication process
Downward communication
Ethical communication
Information overload
13. Gestures - facial configuration - and other body movements that convey meaning
Body language
Active listening
Open workplaces
Organizational communication
14. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Noise
Upward communication
Channel
Active listening behaviors
15. Communication transmitted without words
Decoding
Communication process
Communication
Nonverbal communication
16. Communication that cuts across work areas and organizational levels
Active listening behaviors
Message
Formal communication
Diagonal communication
17. An emphasis given to words or phrases that conveys meaning
Nonverbal communication
Body language
Verbal intonation
Grapevine
18. All the patterns - networks - and systems of communication within an organization
Organizational communication
Upward communication
Nonverbal communication
Filtering
19. Communication that takes place within prescribed organizational work arrangements
Formal communication
Verbal intonation
Communication process
Communication networks
20. The variety of patterns of vertical and horizontal flows of organizational communication
Decoding
Communication networks
Jargon
Verbal intonation
21. Listening for full meaning without making premature judgement or interpretations
Open workplaces
Active listening
Channel
Diagonal communication
22. The deliberate manipulation of information to make it appear more favorable to the receiver
Open workplaces
Filtering
Nonverbal communication
Channel
23. Converting a message into symbols
Communication process
Message
Encoding
Information overload
24. Communication that takes place among any employees on the same organizational level
Informal communication
Filtering
Lateral communication
Active listening behaviors
25. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Noise
Communication process
Information overload
Message
26. Workplaces with few physical barriers and enclosures
Decoding
Diagonal communication
Channel
Open workplaces
27. The medium a message travels along
Formal communication
Active listening behaviors
Channel
Communication process