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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Communication that takes place among any employees on the same organizational level
Active listening
Lateral communication
Ethical communication
Message
2. The deliberate manipulation of information to make it appear more favorable to the receiver
Filtering
Open workplaces
Organizational communication
Noise
3. All the patterns - networks - and systems of communication within an organization
Active listening
Organizational communication
Information overload
Interpersonal communication
4. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Nonverbal communication
Ethical communication
Filtering
Interpersonal communication
5. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Active listening behaviors
Upward communication
Noise
Communication networks
6. Gestures - facial configuration - and other body movements that convey meaning
Formal communication
Diagonal communication
Jargon
Body language
7. Retranslating a sender's message
Decoding
Jargon
Downward communication
Message
8. Communication that flows upward from employees to managers
Ethical communication
Upward communication
Channel
Active listening
9. Communication that takes place within prescribed organizational work arrangements
Organizational communication
Formal communication
Noise
Verbal intonation
10. Communication that flows downward from a manager to employees
Information overload
Upward communication
Communication networks
Downward communication
11. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Noise
Filtering
Body language
Message
12. The informal organizational communication network
Grapevine
Lateral communication
Downward communication
Communication
13. The variety of patterns of vertical and horizontal flows of organizational communication
Jargon
Communication networks
Organizational communication
Communication process
14. Listening for full meaning without making premature judgement or interpretations
Organizational communication
Noise
Decoding
Active listening
15. When information exceeds our processing capacity
Informal communication
Information overload
Verbal intonation
Communication networks
16. Communication transmitted without words
Nonverbal communication
Communication process
Diagonal communication
Grapevine
17. The medium a message travels along
Encoding
Channel
Message
Informal communication
18. Communication that cuts across work areas and organizational levels
Open workplaces
Decoding
Diagonal communication
Jargon
19. The seven elements involved in transferring meaning from one person to another
Communication process
Formal communication
Informal communication
Organizational communication
20. The transfer and understanding of meaning
Communication
Noise
Upward communication
Lateral communication
21. A purpose to be conveyed
Communication networks
Message
Grapevine
Open workplaces
22. Communication that is not defined by the organization's structural hierarchy
Information overload
Body language
Active listening behaviors
Informal communication
23. Converting a message into symbols
Upward communication
Body language
Informal communication
Encoding
24. Specialized terminology or technical language that members of a group use to communicate among themselves
Jargon
Informal communication
Body language
Encoding
25. Communication between two or more people
Information overload
Ethical communication
Interpersonal communication
Verbal intonation
26. An emphasis given to words or phrases that conveys meaning
Active listening behaviors
Noise
Verbal intonation
Grapevine
27. Workplaces with few physical barriers and enclosures
Grapevine
Downward communication
Informal communication
Open workplaces