Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The deliberate manipulation of information to make it appear more favorable to the receiver






2. Communication that cuts across work areas and organizational levels






3. Converting a message into symbols






4. Communication that takes place within prescribed organizational work arrangements






5. The seven elements involved in transferring meaning from one person to another






6. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt






7. Any disturbances that interfere with the transmission - receipt - or feedback of a message






8. Communication between two or more people






9. Retranslating a sender's message






10. Communication that is not defined by the organization's structural hierarchy






11. The medium a message travels along






12. The transfer and understanding of meaning






13. Communication transmitted without words






14. Communication that flows upward from employees to managers






15. Listening for full meaning without making premature judgement or interpretations






16. The variety of patterns of vertical and horizontal flows of organizational communication






17. Communication that flows downward from a manager to employees






18. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






19. An emphasis given to words or phrases that conveys meaning






20. A purpose to be conveyed






21. The informal organizational communication network






22. Gestures - facial configuration - and other body movements that convey meaning






23. All the patterns - networks - and systems of communication within an organization






24. Specialized terminology or technical language that members of a group use to communicate among themselves






25. Communication that takes place among any employees on the same organizational level






26. Workplaces with few physical barriers and enclosures






27. When information exceeds our processing capacity