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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The variety of patterns of vertical and horizontal flows of organizational communication
Grapevine
Noise
Encoding
Communication networks
2. Converting a message into symbols
Lateral communication
Nonverbal communication
Filtering
Encoding
3. The transfer and understanding of meaning
Nonverbal communication
Encoding
Communication
Formal communication
4. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Noise
Informal communication
Upward communication
Information overload
5. All the patterns - networks - and systems of communication within an organization
Encoding
Communication networks
Noise
Organizational communication
6. Gestures - facial configuration - and other body movements that convey meaning
Noise
Body language
Message
Formal communication
7. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Ethical communication
Nonverbal communication
Noise
Body language
8. Communication that takes place among any employees on the same organizational level
Lateral communication
Communication networks
Noise
Upward communication
9. Listening for full meaning without making premature judgement or interpretations
Jargon
Active listening
Encoding
Grapevine
10. Retranslating a sender's message
Active listening
Informal communication
Encoding
Decoding
11. The medium a message travels along
Active listening behaviors
Information overload
Channel
Nonverbal communication
12. The informal organizational communication network
Organizational communication
Verbal intonation
Diagonal communication
Grapevine
13. An emphasis given to words or phrases that conveys meaning
Grapevine
Body language
Decoding
Verbal intonation
14. Communication that takes place within prescribed organizational work arrangements
Verbal intonation
Formal communication
Message
Active listening behaviors
15. The seven elements involved in transferring meaning from one person to another
Communication
Communication process
Filtering
Lateral communication
16. The deliberate manipulation of information to make it appear more favorable to the receiver
Filtering
Communication networks
Active listening
Channel
17. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Active listening behaviors
Body language
Channel
Organizational communication
18. Communication between two or more people
Informal communication
Active listening
Communication
Interpersonal communication
19. A purpose to be conveyed
Message
Active listening
Formal communication
Channel
20. When information exceeds our processing capacity
Body language
Information overload
Ethical communication
Channel
21. Communication that flows upward from employees to managers
Informal communication
Verbal intonation
Filtering
Upward communication
22. Workplaces with few physical barriers and enclosures
Formal communication
Encoding
Open workplaces
Filtering
23. Specialized terminology or technical language that members of a group use to communicate among themselves
Diagonal communication
Jargon
Organizational communication
Informal communication
24. Communication that flows downward from a manager to employees
Downward communication
Verbal intonation
Organizational communication
Formal communication
25. Communication that is not defined by the organization's structural hierarchy
Informal communication
Organizational communication
Verbal intonation
Communication networks
26. Communication transmitted without words
Diagonal communication
Nonverbal communication
Active listening behaviors
Channel
27. Communication that cuts across work areas and organizational levels
Ethical communication
Nonverbal communication
Diagonal communication
Encoding