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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The medium a message travels along
Body language
Ethical communication
Noise
Channel
2. Gestures - facial configuration - and other body movements that convey meaning
Channel
Active listening
Body language
Ethical communication
3. Workplaces with few physical barriers and enclosures
Communication process
Informal communication
Open workplaces
Communication networks
4. When information exceeds our processing capacity
Information overload
Organizational communication
Nonverbal communication
Formal communication
5. All the patterns - networks - and systems of communication within an organization
Encoding
Organizational communication
Filtering
Body language
6. Communication that flows upward from employees to managers
Channel
Body language
Communication
Upward communication
7. The seven elements involved in transferring meaning from one person to another
Downward communication
Communication process
Encoding
Body language
8. Communication transmitted without words
Noise
Nonverbal communication
Lateral communication
Diagonal communication
9. Retranslating a sender's message
Decoding
Grapevine
Active listening behaviors
Body language
10. Communication that flows downward from a manager to employees
Decoding
Communication networks
Upward communication
Downward communication
11. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Ethical communication
Open workplaces
Verbal intonation
Encoding
12. The informal organizational communication network
Formal communication
Diagonal communication
Grapevine
Active listening behaviors
13. Communication that cuts across work areas and organizational levels
Organizational communication
Diagonal communication
Body language
Interpersonal communication
14. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Downward communication
Communication networks
Noise
Filtering
15. Communication that takes place within prescribed organizational work arrangements
Formal communication
Communication process
Message
Active listening behaviors
16. An emphasis given to words or phrases that conveys meaning
Verbal intonation
Body language
Filtering
Interpersonal communication
17. The deliberate manipulation of information to make it appear more favorable to the receiver
Grapevine
Filtering
Lateral communication
Decoding
18. Converting a message into symbols
Encoding
Upward communication
Diagonal communication
Lateral communication
19. Listening for full meaning without making premature judgement or interpretations
Active listening
Organizational communication
Open workplaces
Diagonal communication
20. The transfer and understanding of meaning
Communication
Open workplaces
Filtering
Grapevine
21. Communication that is not defined by the organization's structural hierarchy
Information overload
Formal communication
Informal communication
Nonverbal communication
22. Specialized terminology or technical language that members of a group use to communicate among themselves
Lateral communication
Nonverbal communication
Jargon
Interpersonal communication
23. Communication between two or more people
Communication process
Jargon
Information overload
Interpersonal communication
24. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Communication networks
Body language
Nonverbal communication
Active listening behaviors
25. The variety of patterns of vertical and horizontal flows of organizational communication
Interpersonal communication
Communication networks
Verbal intonation
Formal communication
26. Communication that takes place among any employees on the same organizational level
Lateral communication
Diagonal communication
Active listening behaviors
Jargon
27. A purpose to be conveyed
Active listening
Message
Open workplaces
Body language