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Test your basic knowledge |
Management 101: Communication
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 27 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Listening for full meaning without making premature judgement or interpretations
Interpersonal communication
Active listening
Organizational communication
Message
2. Communication that flows downward from a manager to employees
Verbal intonation
Downward communication
Encoding
Informal communication
3. The transfer and understanding of meaning
Communication
Body language
Active listening behaviors
Informal communication
4. All the patterns - networks - and systems of communication within an organization
Body language
Organizational communication
Encoding
Decoding
5. Communication that is not defined by the organization's structural hierarchy
Verbal intonation
Informal communication
Channel
Encoding
6. Workplaces with few physical barriers and enclosures
Encoding
Ethical communication
Formal communication
Open workplaces
7. The deliberate manipulation of information to make it appear more favorable to the receiver
Channel
Informal communication
Communication networks
Filtering
8. A purpose to be conveyed
Formal communication
Filtering
Message
Open workplaces
9. The informal organizational communication network
Communication process
Communication
Downward communication
Grapevine
10. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way
Interpersonal communication
Message
Lateral communication
Ethical communication
11. Communication that takes place within prescribed organizational work arrangements
Decoding
Formal communication
Message
Upward communication
12. Specialized terminology or technical language that members of a group use to communicate among themselves
Ethical communication
Diagonal communication
Informal communication
Jargon
13. Retranslating a sender's message
Verbal intonation
Communication
Decoding
Encoding
14. Any disturbances that interfere with the transmission - receipt - or feedback of a message
Decoding
Noise
Body language
Nonverbal communication
15. The seven elements involved in transferring meaning from one person to another
Verbal intonation
Interpersonal communication
Filtering
Communication process
16. Gestures - facial configuration - and other body movements that convey meaning
Open workplaces
Organizational communication
Filtering
Body language
17. An emphasis given to words or phrases that conveys meaning
Filtering
Channel
Communication process
Verbal intonation
18. The medium a message travels along
Channel
Body language
Encoding
Open workplaces
19. When information exceeds our processing capacity
Information overload
Message
Verbal intonation
Filtering
20. The variety of patterns of vertical and horizontal flows of organizational communication
Lateral communication
Message
Communication networks
Formal communication
21. Communication that flows upward from employees to managers
Diagonal communication
Upward communication
Lateral communication
Filtering
22. Communication transmitted without words
Communication
Nonverbal communication
Filtering
Lateral communication
23. Communication that takes place among any employees on the same organizational level
Informal communication
Lateral communication
Ethical communication
Encoding
24. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt
Active listening behaviors
Formal communication
Grapevine
Active listening
25. Communication that cuts across work areas and organizational levels
Diagonal communication
Organizational communication
Nonverbal communication
Communication networks
26. Converting a message into symbols
Encoding
Diagonal communication
Open workplaces
Communication process
27. Communication between two or more people
Decoding
Nonverbal communication
Interpersonal communication
Jargon