Test your basic knowledge |

Management 101: Communication

Subject : business-skills
Instructions:
  • Answer 27 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Converting a message into symbols






2. A purpose to be conveyed






3. Specialized terminology or technical language that members of a group use to communicate among themselves






4. The transfer and understanding of meaning






5. An emphasis given to words or phrases that conveys meaning






6. Communication that flows upward from employees to managers






7. 1. Show empathy; 2. Show interest by making eye contact; 3. Exhibit affirmative head nods and appropriate facial expressions; 4. Ask questions; 5. Avoid distracting actions and gestures; 6. Paraphrase what's been said; 7. Don't interrupt






8. Communication that includes all relevant information - is true in every sense - and is not deceptive in any way






9. Communication transmitted without words






10. Communication that takes place among any employees on the same organizational level






11. The seven elements involved in transferring meaning from one person to another






12. Gestures - facial configuration - and other body movements that convey meaning






13. Workplaces with few physical barriers and enclosures






14. Communication that flows downward from a manager to employees






15. When information exceeds our processing capacity






16. The deliberate manipulation of information to make it appear more favorable to the receiver






17. Communication between two or more people






18. The informal organizational communication network






19. Retranslating a sender's message






20. Any disturbances that interfere with the transmission - receipt - or feedback of a message






21. Listening for full meaning without making premature judgement or interpretations






22. All the patterns - networks - and systems of communication within an organization






23. Communication that is not defined by the organization's structural hierarchy






24. Communication that takes place within prescribed organizational work arrangements






25. The variety of patterns of vertical and horizontal flows of organizational communication






26. The medium a message travels along






27. Communication that cuts across work areas and organizational levels