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Test your basic knowledge |
Market Research
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A management philosophy that focuses on building long-term - interactive - and loyal customer outcomes.
Data Analysis
Qualitative Research
Screening Questions
Relationship Marketing
2. Seeks no additional information from the respondent
Unprobed Open Ended Format
Census
Purposive Sampling
Customer Satisfaction Studies
3. An interviewing technique in which mall patrons are stopped and asked for feedback.
Relationship Marketing
Mall Intercept Survey
Secondary Research
Likert-Type Scales
4. The researcher uses random numbers from a computer - random digit dialing - or some other random selection procedure that guarantees each member of the population in the sample frame has an identical chance of being selected into the sample.
Sample Error
Awareness
t-Test
Simple Random Sampling
5. An informed opinion; a possible solution; useful in guiding research investigations.
Quota Sample
Hypothesis
Primary Research
Unobtrusive Observation
6. Selected by an informed reserch who feels that a subject possesses characterisitcs qualifying them as a subject for a study.
Customer Relationship Management [CRM]
Judgement/expert sample
Discrete Data
Convenience Sampling
7. Studies that manipulate independent variables relative to dependent variables in a natural setting.
Scale Validity
ANOVA
Field Studies
Open Ended Question
8. Summary facts - typically representing aggregates of root data
Cluster Sampling
Derived
Hypothesis
Open Ended Question
9. Scales that offer on two alternatives; true-false; yes-no.
Unstructured Measurement
Question Flow
Dichotomous Scales
Behavioral core
10. The process whereby interviews or survey instruments are checked for mistakes and corrected before analysis.
ANOVA
Editing
Mutually Exclusive
Warm-up Questions
11. The process of organizing data into structures and applying assessment techniques to the structures to test hypotheses.
Dual Choice or Dichotomous Categorical Question
Descriptive Research
Data Analysis
t-Test
12. A statement that seeks to determine precisely what problem management wishes to solve; information suggestive.
Overstated Questions
Descriptive Research
Mutually Exclusive
Problem Definition
13. A measurement process whereby possible answers are predetermined.
Census
Structured Measurement
Loaded Question
Customer Relationship Management [CRM]
14. Measuring the degree to which an organization conforms to the quality level expected by customers.
Causal data
Service Quality Research
Quota Sample
Qualitative
15. A sample where each member of a populations has an equal - non-zero chance of being included in a sample.
Census
Laboratory Studies
Service Quality Research
Simple random sample
16. Studies that manipulate independent variables relative to dependent variables in a contrived setting.
Skip Question
Convenience Sampling
Laboratory Studies
Stratified random sample
17. Facts recorded in non-numeric fashion
Quota Sample
Problem Definition
Qualitative
Service Quality Research
18. One to which the answer affects what will be asked next
Obtrusive Observation
Referral Sampling
Skip Question
Product Test
19. Research that allows the statement of cause and effect relationships among data or events.
Universal Questions
Causal Research
Role-Playing
Classification Questions
20. Keep it focused on a single topic - Keep it brief - Keep it grammatically simple - Keep it crystal
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21. Bipolar adjectives that seek to measure object on multiple attributes that may be used to describe the object.
Symptoms
Semantic Differential
Exploratory Research
Third-Person Technique
22. A sample where ech member of a population has a known - non-zero chance of being included in a sample.
Multiple Response Categorical Question
Survey Research
Probability Sample
Positioning
23. Estimating the level of customer demand and the reasons for that demand for a given product or service.
Mean
Structured Measurement
ANOVA
Demand analysis
24. Don't ask leading questions - Don't ask loaded questions - Don't ask double-barreled questions - Don't use overstated questions
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25. Selecting subject based upon specific ratios of characteristics among sample members.
Quota Sample
Obtrusive Observation
Behavioral data
Nonsampling Error
26. A measurement process that seeks an open-end response from study subject.
Awareness
Product Testing
Mutually Exclusive
Unstructured Measurement
27. Transactions
Dual Choice or Dichotomous Categorical Question
Behavioral core
Normal Distribution
Secondary Research
28. A type of study that witnesses behaviors and subject are aware that they are being watched.
Scale Validity
Observation
Project Presentation
Obtrusive Observation
29. Buried in its wording elements that make reference to universal beliefs or rules of behavior
Simple random sample
Product Test
Categorical or Close-ended Question
Loaded Question
30. A method for testing hypotheses of differences between two means when continuous data is the measurement. (n>30)
Z Test
Double-Barreled Questions
Customer Satisfaction Studies
Survey Research
31. Facts stored in the most disaggregate form - e.g. - product-level UPC scanner data
Prompters
Project Presentation
Loaded Question
Root
32. Has only two response options such as "yes" or "no"
Overstated Questions
Research Problem
Situation Analysis
Dual Choice or Dichotomous Categorical Question
33. If the population is believed to have a skewed distribution for one or more of its distinguishing factors (e.g. income or product usage) - the researcher identifies subpopulations in the sample frame called strata. A simple random sample is then tak
Normal Distribution
Stratified Sampling
Z Test
Customer Relationship Management [CRM]
34. Lists response options on the questionnaire that can be answered quickly and easily
Categorical or Close-ended Question
Root
Two-way Frequency Distribution
Open Ended Question
35. A method for testing hypotheses of relationships when discrete data is the measurement.
Quantitative
Research Problem
Positioning
Chi Squared
36. A condition whereby units of observation may exist in one and only one grouping.
Convenience Sampling
Demographic data
Non-probability sample
Mutually Exclusive
37. An informal process of analyzing past - present - and future conditions that affect a firm's success and completive position.
Prompters
Data Analysis
Situation Analysis
Likert-Type Scales
38. The researcher identifies quota characteristics such as demographic or product use factors and uses these to set up quotas for each class of respondent. The sizes of the quotas are determined by the researcher's belief about the relative size of each
Quota Sampling
Data basics
Mutually Exclusive
Field Studies
39. A method for testing hypotheses of differences between two means when continuous data is the measurement. (n<30)
t-Test
Quota Sampling
Normal Distribution
Research Problem
40. A summary of how many times each possible raw response was selected by a set of respondents.
Leading Question
One Way Frequency Distribution
Positioning
Convenience Sampling
41. The extent to which the measurements taken with a particular instrument are repeatable.
Exploratory Research
Scale Reliability
Continuous Data
Mall Intercept Survey
42. If there are more than two options for the response
Multiple Response Categorical Question
Positioning
Exploratory Research
Research Problem
43. Facts recorded in numeric fashion
Quantitative
Exploratory Research
Research Problem
Categorical or Close-ended Question
44. Instead of directly quizzing the respondent - the question can be couched in terms of a third person who is similar to the respondent
Open Ended Question
Third-Person Technique
Role-Playing
Random Sampling
45. Gives the respondent a strong cue or expectation as to how to answer
Leading Question
Quantitative
Four Do Not's of Question Wording
Simple random sample
46. One that places undue emphasis on some aspect of the topic
Question Flow
Sample Error
Editing
Overstated Questions
47. Managing customer relationships by integrating customer information throughout the business.
Awareness
Customer Relationship Management [CRM]
Discrete Data
Nonsampling Error
48. That data observation that splits a distribution of data at its midpoint.
Probed Open Ended Format
Median
Multiple Response Categorical Question
Prompters
49. Less formal in procedural methods - this research seeks insight into problems rather than testing hypotheses.
Dichotomous Scales
Demand analysis
Research Problem
Exploratory Research
50. The statistic test for testing a hypothesis with ANOVA.
F Statistic
Overstated Questions
Non-probability sample
Exhaustive