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Test your basic knowledge |
Market Research
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Managing customer relationships by integrating customer information throughout the business.
Behavioral data
Customer Relationship Management [CRM]
Editing
Screening Questions
2. Studies that manipulate independent variables relative to dependent variables in a natural setting.
Dual Choice or Dichotomous Categorical Question
Systematic Sampling
Quota Sampling
Field Studies
3. Seeks no additional information from the respondent
Demand analysis
Test Marketing
Unprobed Open Ended Format
Observation
4. A condition whereby units of observation may exist in one and only one grouping.
Mean
Test Marketing
Mutually Exclusive
Categorical or Close-ended Question
5. Don't ask leading questions - Don't ask loaded questions - Don't ask double-barreled questions - Don't use overstated questions
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6. Categorical data like gender - age groups - marital status - etc.
Discrete Data
Four Do's of Question Wording
Customer Satisfaction Studies
Root
7. The average of observed data.
Mean
Customer Satisfaction Studies
Dual Choice or Dichotomous Categorical Question
Coding Questions
8. Dry runs or dress rehearsals of the questionnaire with the supervisor or some other interviewer playing the respondent's role
Role-Playing
Two-way Frequency Distribution
Stratified Sampling
Project Presentation
9. Using a sample frame that lists members of the population - the researcher selects a random starting point for the first sample member. A constant "skip interval - " calculated by dividing the number of population members in the sample frame by the
Observation
Referral Sampling
Systematic Sampling
Stratified Sampling
10. One to which the answer affects what will be asked next
Skip Question
Overstated Questions
Editing
Screening Questions
11. A sample based upon judgement or knowledge and where the chance of being selected for a sample is not known.
Non-probability sample
Unstructured Measurement
Obtrusive Observation
Universal Questions
12. The respondents are instructed to respond in their own words and the response depends on a topic
Behavioral core
Open Ended Question
Unprobed Open Ended Format
Prompters
13. An interviewing technique in which mall patrons are stopped and asked for feedback.
Survey Research
Mall Intercept Survey
Demographic data
Stratified Sampling
14. An informed opinion; a possible solution; useful in guiding research investigations.
Continuous Data
Data content
Hypothesis
Descriptive Research
15. A formal presentation of the analysis of data - providing a summary of findings - and drawing conclusions of research.
Double-Barreled Questions
Customer Relationship Management [CRM]
Causal Research
Project Presentation
16. Bipolar adjectives that seek to measure object on multiple attributes that may be used to describe the object.
One Way Frequency Distribution
Scale Validity
Probed Open Ended Format
Semantic Differential
17. If the population is believed to have a skewed distribution for one or more of its distinguishing factors (e.g. income or product usage) - the researcher identifies subpopulations in the sample frame called strata. A simple random sample is then tak
Leading Question
Simple random sample
Semantic Differential
Stratified Sampling
18. Purchases - promotional responses - online/web activities
Likert-Type Scales
Behavioral data
Stratified Sampling
Concept Test
19. Studies that seek to measure the differences between expected and real outcomes of services - products - and programs.
Customer Satisfaction Studies
Awareness
F Statistic
Convenience Sampling
20. A method for testing hypotheses of relationships when discrete data is the measurement.
Stratified Sampling
Chi Squared
Customer Relationship Management [CRM]
Data types
21. Facts recorded in numeric fashion
Quantitative
Mode
Behavioral data
Behavioral core
22. Samples drawn at the convenience of the interviewer and they may misrepresent the population - Mall intercepts are convenience samples
Mean
Convenience Sampling
Sampling
ANOVA
23. Emphasizes the use of unstructured interviewing techniques; ethnographic research.
Classification Questions
Third-Person Technique
Qualitative Research
Z Test
24. Scales that offer on two alternatives; true-false; yes-no.
Product Testing
Dichotomous Scales
Prompters
Stratified random sample
25. Used to screen out respondents who do not meet the qualifications necessary to take part in the research study
Stratified Sampling
Screening Questions
Mall Intercept Survey
Two-way Frequency Distribution
26. A statement that seeks to determine precisely what problem management wishes to solve; information suggestive.
Categorical or Close-ended Question
Dichotomous Scales
Demographic data
Problem Definition
27. A summary of how many times each possible raw response was selected by a set of respondents.
Multiple Response Categorical Question
One Way Frequency Distribution
Semantic Differential
Loaded Question
28. A sample where each member of a populations has an equal - non-zero chance of being included in a sample.
Simple random sample
Editing
Probed Open Ended Format
ANOVA
29. A method for testing hypotheses of differences between two means when continuous data is the measurement. (n>30)
ANOVA
Z Test
Structured Measurement
Obtrusive Observation
30. Historical research that has been previously collected by someone other than the research and for another purpose.
Simple Random Sampling
Scale Reliability
Secondary Research
Skip Question
31. Research useful for identifying - determining - and describing existing characteristics of a subject matter.
Behavioral data
Scale Reliability
Concept Test
Descriptive Research
32. Buried in its wording elements that make reference to universal beliefs or rules of behavior
Research Problem
Dual Choice or Dichotomous Categorical Question
Loaded Question
Mean
33. Systematic gathering of information from a sample of respondents to gain inferences of a population of interest.
Experimentation
Leading Question
Sample Error
Survey Research
34. A condition whereby all possible groupings of units or data have been included for consideration.
Quota Sample
Behavioral core
Exhaustive
Editing
35. A sampling process where each sample units has a known chance of being selected.
Cluster Sampling
Problem Definition
Random Sampling
Discrete Data
36. Demographics - attitudes - preferences
Project Presentation
Causal data
Transitions
Relationship Marketing
37. Respondents are asked for the names and identities of other like themselves who might qualify to take part in the survey. Members of the population who are less well-known - disliked - or whose opinions conflict with the selected respondents' have
Hypothesis
Data basics
Nonsampling Error
Referral Sampling
38. The most frequently encountered observation.
Loaded Question
Probed Open Ended Format
Mode
Systematic Sampling
39. The researcher uses personal judgment or that of some other knowledgeable person to identify who will be in the sample. Subjectively and convenience enter in here; consequently - certain members of the population will have a smaller chance of select
Awareness
Purposive Sampling
Simple Random Sampling
Semantic Differential
40. A study that includes every member of a population of interest; nearly impossible to achieve.
Secondary Research
Relationship Marketing
Census
Mode
41. Facts stored in the most disaggregate form - e.g. - product-level UPC scanner data
Root
Qualitative
Observation
Scaled Response Question
42. An interrogative (question) statement that helps to guide the research process.
Probability Sample
Problem Definition
Sampling
Research Problem
43. A measurement process that seeks an open-end response from study subject.
Unstructured Measurement
Double-Barreled Questions
Exhaustive
Overstated Questions
44. The use of numbers associated with question response options to facilitate data analysis after the survey has been conducted; Primary objective is to represent each possible response with a unique number because numbers are easier and faster to use i
Derived
Coding Questions
Probability Sample
Classification Questions
45. Behavioral core - causal data
Research Problem
Secondary Research
Structured Measurement
Data content
46. The degree to which a scale measures what it is supposed to measure.
Census
Scale Validity
Convenience Sampling
Laboratory Studies
47. Studies that manipulate independent variables relative to dependent variables in a contrived setting.
Mode
Non-probability sample
Behavioral core
Laboratory Studies
48. Emphasizes the use of structured interviewing and gathering of empirical data.
Third-Person Technique
Positioning
Scale Validity
Quantitative Research
49. A type of bias that occurs in a research study regardless of whether a census or sample was gathered.
Simple random sample
Unstructured Measurement
Sampling
Nonsampling Error
50. Research that allows the statement of cause and effect relationships among data or events.
Continuous Data
Simple random sample
Causal Research
Data Analysis