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Test your basic knowledge |
Marketing Skills Exam
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What is a typical cash register arrangement?
Question
$58.83
Stock shortage
Coins in front - bills in back - $2 bills places under $1 bills
2. What type of transportation accounts for the smallest percentage of total ton-miles of freight shipped?
The customers
Realistic
Air
$58.83
3. The Natural Place is a gift store selling items that focus on the environment and ecological concerns. Chris coordinates all of the physical elements in The Natural Place so that the store projects the right image to its customers. What is Chris dire
Sales promotion
The customers
Production planning
Creativity
4. What is the transportation system with the best safety record?
Pipeline
Discount pricing
Indirect
Illustration sight lines lead the reader to the copy
5. A salesperson says to a customer - 'I've has many customers express the same concern you've just stated.' What step of the basic strategy for handling objections does the preceding comment exemplify?
Stock shortage
The width of the store's aisles
Stock shortage
Acknowledge
6. Dana needed to stock up on office supplies. She bought three packages of multi-colored file folders at $4.25 per package - six boses of felt-tip markers at $3.68 per box - and two staplers at $6.19 apiece. Assuming a tax rate of 6 percent - What was
$50.04
Directory
Sales revenue
Sales revenue
7. How can you - as a salesperson - best avoid disagreements with a customer about the amount of money the customer gave you as payment?
By placing the money on the cash drawer ledge
Sherman Antitrust Act
Newspaper
Offering related merchandise
8. Price x Quantity Sold = what?
Supervisors
Sales revenue
UPC code
Creativity
9. On what figure are all other sales projection figures in a merchandise plan based?
Related merchandise dislpay
Planned sales
Integrated
Production planning
10. The business often has the least control over which type of promotion?
Stop showing additional merchandise
Determining needs
Research service
Publicity
11. As Inara opened a new box of tissue - she noticed a card inside listing prizes she could win if she wrote her name and address on a pice of paper and mailed it to the tissue manufacturer - who would pull 10000 names of winners out of an enormous coll
UPC code
Publicity
Incentives
Top Management
12. What is a special price discount that is given as an incentive to wholesalers and retailers?
Manufacturer hires agent who represents him or her in selling to industrial user
Illustration sight lines lead the reader to the copy
$3 -548.16
Buying allowance
13. Arabesque Danceware store had $67 -500 in sales during January and its BOM stock inventory was $135000. What was its stock-to-sales ratio?
Incentives
UPC code
Encourage the customer to make a purchase
2
14. River Tam owns and operate River Tam's Textiles Which manufactures fabric used by furniture makers for covering sofas and chairs. River Tam's business is too small to afford its own sales force. What is the distribution channel that River Tam would m
Sales revenue
Offering related merchandise
Direct check
Manufacturer hires agent who represents him or her in selling to industrial user
15. Businesses that advertise in newspapers can target their ads to people wit particular interests or to those living in a particular region. Why can businesses do this targeting?
Illustration sight lines lead the reader to the copy
Purchase order
Newspapers circulation is documented and verifiable
Related merchandise dislpay
16. On what figure are all other sales projection figures in a merchandise plan based?
It always identifies the name of the business of individual that paid for it
Production planning
Blind check method
Planned sales
17. A music store's display of compact discs by a popular country-western singer was unsuccessful. Huge posters of the singer completely overshadowed the CDs. Once the display was removed - sales of the CDs improved. What is the artistic element that mos
The width of the store's aisles
Extended product feature
Proportion
UPC code
18. What is the least expensive means of product transportation?
Stock shortage
Sales revenue
Need
Water
19. A music store's display of compact discs by a popular country-western singer was unsuccessful. Huge posters of the singer completely overshadowed the CDs. Once the display was removed - sales of the CDs improved. What is the artistic element that mos
It always identifies the name of the business of individual that paid for it
Coins in front - bills in back - $2 bills places under $1 bills
Proportion
Cost and expense analysis
20. During a presentation - What is the maximum number of items a salesperson should show a customer at one time?
Air
Three
Stop showing additional merchandise
Employee relations
21. When are the customers' needs usually determined in a business-to-business sales situation?
During the preapproach
Promotional
Directory
Sales revenue
22. What is a special price discount that is given as an incentive to wholesalers and retailers?
Pipeline
Offering related merchandise
Buying allowance
Cold canvassing
23. Frank owns a gardening service. Every few months - he leaves flyers detailing his services on the doorsteps of houses in local neighborhoods. What method is Frank using to find new customers?
Related merchandise dislpay
Cold canvassing
Trucking
Newspapers circulation is documented and verifiable
24. What type of transportation is convenient and helps reduce both packaging and inventory costs?
Curved
Related merchandise dislpay
Trucking
Related merchandise dislpay
25. What does the law of diminishing marginal utility state?
Supervisors
Consumers will buy only a limited amount of a product no matter how low its price
Psychological pricing
Ignore the interruption
26. What is the source of direction for the company in horizontally organized companies
Determining needs
The customers
Purchase order
Water
27. The Frisinas take a vacation every spring. Working with a travel agent to gather info. about possible destinations - they have planned and taken trips to resort locations throughout the U.S. What type 0f decision making will the Frisinas use to selec
Offering related merchandise
Limited
Top Management
$58.83
28. In ads - What are line of force?
Seasonal discount
$50.04
Cross-examined
Illustration sight lines lead the reader to the copy
29. In business-to-business selling - What is the key factor in determining the kinds of preapproach activities a salesperson should do?
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30. Who are those who assign work duties and supervise employees?
$13.50
Related merchandise dislpay
Supervisors
Seasonal discount
31. Arabesque Danceware store had $67 -500 in sales during January and its BOM stock inventory was $135000. What was its stock-to-sales ratio?
Sales promotion
Water
2
Familiar saying with a twist
32. Ordering staple goods from a familiar vendor is what type of purchasing situation?
Water
Sales revenue
Cost and expense analysis
Straight-rebury
33. In which type of print medium is an advertisement's life the shortest?
Discount pricing
Newspaper
Integrated
Incentives
34. As Inara opened a new box of tissue - she noticed a card inside listing prizes she could win if she wrote her name and address on a pice of paper and mailed it to the tissue manufacturer - who would pull 10000 names of winners out of an enormous coll
Consumers will buy only a limited amount of a product no matter how low its price
Cost and expense analysis
Incentives
Rack jobber
35. What is the name f a legal contract between a buyer and a supplier that lists the characteristics - price - and shipping instructions of the items the supplier will provide?
Manufacturer hires agent who represents him or her in selling to industrial user
Purchase order
Realistic
Research service
36. What is the law which prohibits companies from engaging in price fixing?
Sherman Antitrust Act
UPC code
Departure
Incentives
37. Anna sells upscale casual wear at Northeastern Adventures. Just before she writes up a customer's order - Anna shows the customer the store's newest merchandise - particularly those items that coordinate with the customer's purchases. What method is
Realistic
$58.83
Extended product feature
Offering related merchandise
38. What is the first step in the procedure for determining an item's retail price when we know the item's cost and the customary markup on retail?
Stock shortage
Rack jobber
UPC code
Determine what percentage of the retail price is equal to cost
39. Which printed media is found in 98 percent of American homes?
Cold canvassing
Coins in front - bills in back - $2 bills places under $1 bills
Formal training
Directory
40. A customer in a computer store tells the salesperson - 'I cant buy this software program. I dont understand the directions.' The salesperson's reply is - 'Let's read over the directions together. What is the first direction you find confusing?' What
Question
Acknowledge
24 percent
Need
41. Faro illustrated children's books for a large publishing house. Her illustrations were original and charming - but very different from the types of drawings the company preferred. Eventually - Faro left the company for a job with another publishing f
Cross-examined
Extended product feature
Production planning
Creativity
42. lettuce farmer in California sends a carload of produce east to Ohio on Monday night. On Tuesday morning - the farmer finds a buyer for the lettuce in Albuquerque - New Mexico. What railroad service can be use to arrange for the lettuce to go to New
Now - free - new
Diversion-in-transit
Cost and expense analysis
Newspapers circulation is documented and verifiable
43. Who are those who assign work duties and supervise employees?
Directory
$3 -548.16
Supervisors
Stock shortage
44. A print ad includes a photo of a woman dressed in pre-Revolutionary War attire and cooking over an open-air fire. The woman is clearly an employee of Williamsburg - the Virginia town in which daily life in 18th century America is re-enacted. The ad's
Familiar saying with a twist
Encourage the customer to make a purchase
Diversion-in-transit
During the preapproach
45. What is the difference between recorded sales and inventory based on a physical count?
Cold canvassing
Related merchandise dislpay
Stock shortage
The salesperson's prior relationship with the customer
46. In which situation is using the latest jargon acceptable?
Employee relations
To transact purchase orders between businesses
Research service
Beds and dressers to hotel managers
47. Materials requirement planning is part of what overall business activity?
Seasonal discount
Integrated
Production planning
Diversion-in-transit
48. In business-to-business selling - What is the key factor in determining the kinds of preapproach activities a salesperson should do?
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49. Brigette works for Rising Bakery Company. She manages the bakery's inventory at 25 supermarkets by refilling stock and maintaining the stores' Rising Bakery displays. What is Brigette?
Extended product feature
Manufacturer to wholesaler to retailer to consumer
Rack jobber
Related merchandise dislpay
50. lettuce farmer in California sends a carload of produce east to Ohio on Monday night. On Tuesday morning - the farmer finds a buyer for the lettuce in Albuquerque - New Mexico. What railroad service can be use to arrange for the lettuce to go to New
Planned sales
Top Management
Determine what percentage of the retail price is equal to cost
Diversion-in-transit