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Test your basic knowledge |
Marketing Skills Exam
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. According to the text - What is one of the most important consideration in direct mail advertising?
$50.04
Offering related merchandise
The accuracy of the mailing list
The salesperson's prior relationship with the customer
2. What do many store use to mark the price on a dress or suit?
UPC code
Straight-rebury
Determining needs
2
3. A print ad includes a photo of a woman dressed in pre-Revolutionary War attire and cooking over an open-air fire. The woman is clearly an employee of Williamsburg - the Virginia town in which daily life in 18th century America is re-enacted. The ad's
Integrated
Familiar saying with a twist
Consumers will buy only a limited amount of a product no matter how low its price
Determine what percentage of the retail price is equal to cost
4. Materials requirement planning is part of what overall business activity?
Production planning
Pipeline
Determine what percentage of the retail price is equal to cost
Seasonal discount
5. What is the one visual merchandising element that influences customer behavior more directly than any other?
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6. The owner of Furry Friends pet store holds weekly informal meetings to keep employees aware of new products in the store. How are the pet shop employees getting product information?
24 percent
Formal training
Cold canvassing
Seasonal discount
7. When used in headlines - what words attract most readers' attention?
Curved
Now - free - new
It always identifies the name of the business of individual that paid for it
Buying allowance
8. What is the name f a legal contract between a buyer and a supplier that lists the characteristics - price - and shipping instructions of the items the supplier will provide?
Offering related merchandise
Purchase order
Research service
2
9. What should the salesperson do when a customer is having difficulty making a buying decision?
Familiar saying with a twist
Stop showing additional merchandise
Planned sales
Newspaper
10. Frank owns a gardening service. Every few months - he leaves flyers detailing his services on the doorsteps of houses in local neighborhoods. What method is Frank using to find new customers?
The customers
2
Pipeline
Cold canvassing
11. Petite Boutique buys its blouses from Too Sweet blouse manufacturers. Too Sweet offers a 12 percent discounts on orders of $3000 or more. Petite Boutique ordered $4 -200 worth of merchandise and insistred on terms of 4/10 net 30. If the store takes a
$3 -548.16
Formal training
Cost and expense analysis
Shake hands firmly and bow
12. Something's Cooking sells a variety of cooking and serving utensils. Each November the promotion staff creates an elaborate display of all he utensils and cooking pans a cook could possibly need to cook a big Thanksgiving meal. What type of display w
Sales revenue
Top Management
Related merchandise dislpay
Indirect
13. In ads - What are line of force?
Ignore the interruption
Illustration sight lines lead the reader to the copy
Discount pricing
$13.50
14. According to Marketing Essentials - how does a customer feel when you ask several questions in a row?
Supervisors
Supervisors
Consumers will buy only a limited amount of a product no matter how low its price
Cross-examined
15. What is a typical cash register arrangement?
Coins in front - bills in back - $2 bills places under $1 bills
Diversion-in-transit
Top Management
Realistic
16. The Frisinas take a vacation every spring. Working with a travel agent to gather info. about possible destinations - they have planned and taken trips to resort locations throughout the U.S. What type 0f decision making will the Frisinas use to selec
Limited
24 percent
Indirect
Air
17. What is the name f a legal contract between a buyer and a supplier that lists the characteristics - price - and shipping instructions of the items the supplier will provide?
Purchase order
Water
Extended product feature
Now - free - new
18. Something's Cooking sells a variety of cooking and serving utensils. Each November the promotion staff creates an elaborate display of all he utensils and cooking pans a cook could possibly need to cook a big Thanksgiving meal. What type of display w
Need
Extended product feature
Cross-examined
Related merchandise dislpay
19. In what product lifecycle state is a product in when a product in when a product's marketers are looking for new market segments?
Maturity
Loyalty
Employee relations
Buying allowance
20. A company's commitment to maintaining a good health and benefits package for its workers will directly affect its
Air
Stop showing additional merchandise
Coins in front - bills in back - $2 bills places under $1 bills
Employee relations
21. Who are those who assign work duties and supervise employees?
The width of the store's aisles
Top Management
Supervisors
The customers
22. What is the checking method that is susceptible to errors if receivers do not physically count the total number of items in shipment?
Direct check
Top Management
Cost and expense analysis
Loyalty
23. In which step of the sale should you learn what the retail customer is looking for in a good or service?
Sales promotion
Cross-examined
Determining needs
Offering related merchandise
24. The business often has the least control over which type of promotion?
Indirect
Publicity
Acknowledge
Newspaper
25. As the chief financial officer of NewVillage Bookstores - Incorporated - Buffy monitors the company's financial status. She also meets with other company officers to decide the direction the company will take to meet customer needs and increase profi
Shake hands firmly and bow
Creativity
Newspaper
Top Management
26. The Natural Place is a gift store selling items that focus on the environment and ecological concerns. Chris coordinates all of the physical elements in The Natural Place so that the store projects the right image to its customers. What is Chris dire
Manufacturer hires agent who represents him or her in selling to industrial user
Sales promotion
Direct check
Pipeline
27. In ads - What are line of force?
Employee relations
It always identifies the name of the business of individual that paid for it
Illustration sight lines lead the reader to the copy
Sales promotion
28. Sometimes a home owner who wishes to sell his or her house will but a home warranty. This means that the buyer of the house will not have to pay for particular house repairs that become necessary during the first year after the house is sold. In this
The accuracy of the mailing list
Discount pricing
Planned sales
Extended product feature
29. Ordering staple goods from a familiar vendor is what type of purchasing situation?
Straight-rebury
Water
The customers
Departure
30. River Tam owns and operate River Tam's Textiles Which manufactures fabric used by furniture makers for covering sofas and chairs. River Tam's business is too small to afford its own sales force. What is the distribution channel that River Tam would m
Newspaper
Departure
Newspapers circulation is documented and verifiable
Manufacturer hires agent who represents him or her in selling to industrial user
31. What is the most likely distribution channel for manufacturer of laundry products - candy - and flowers desined for consumers use?
Coins in front - bills in back - $2 bills places under $1 bills
Publicity
Manufacturer to wholesaler to retailer to consumer
Now - free - new
32. Richard bought bath towels for his new apartment. The original price for the towels was $21.95 each - but they had been marked down by 33 percent. What was the total cost to Richard - excluding tax - for four towels.
Supervisors
Purchase order
$58.83
Sales revenue
33. What is the least expensive means of product transportation?
Water
Direct check
Purchase order
Production planning
34. What does the law of diminishing marginal utility state?
Offering related merchandise
Maturity
Beds and dressers to hotel managers
Consumers will buy only a limited amount of a product no matter how low its price
35. What is the difference between recorded sales and inventory based on a physical count?
Trucking
Maturity
Rack jobber
Stock shortage
36. In business-to-business selling - What is the key factor in determining the kinds of preapproach activities a salesperson should do?
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37. River Tam owns and operate River Tam's Textiles Which manufactures fabric used by furniture makers for covering sofas and chairs. River Tam's business is too small to afford its own sales force. What is the distribution channel that River Tam would m
Manufacturer hires agent who represents him or her in selling to industrial user
Shake hands firmly and bow
Stop showing additional merchandise
Top Management
38. Employee morale is very low at the I Was Frames art supplies company. Employees are unhappy because vacant management positions are always filled by people from outside the company. Turnover at the production and supervisory levels is high. What do e
The accuracy of the mailing list
Loyalty
Discount pricing
$58.83
39. During what stage of selling should you educate a customer about the special care or special instructions an item requires?
Departure
Shake hands firmly and bow
Need
Creativity
40. lettuce farmer in California sends a carload of produce east to Ohio on Monday night. On Tuesday morning - the farmer finds a buyer for the lettuce in Albuquerque - New Mexico. What railroad service can be use to arrange for the lettuce to go to New
Diversion-in-transit
Sales promotion
Research service
Publicity
41. What is the purpose of an illustration in an ad?
It always identifies the name of the business of individual that paid for it
Encourage the customer to make a purchase
Newspaper
Buying allowance
42. What should you do when a customer interrupts you with a question while you are making change?
The width of the store's aisles
Now - free - new
Maturity
Ignore the interruption
43. Arabesque Danceware store had $67 -500 in sales during January and its BOM stock inventory was $135000. What was its stock-to-sales ratio?
2
Planned sales
Newspapers circulation is documented and verifiable
Curved
44. Faro illustrated children's books for a large publishing house. Her illustrations were original and charming - but very different from the types of drawings the company preferred. Eventually - Faro left the company for a job with another publishing f
Supervisors
Sherman Antitrust Act
Creativity
Limited
45. On what figure are all other sales projection figures in a merchandise plan based?
Rack jobber
Departure
Planned sales
It always identifies the name of the business of individual that paid for it
46. What is electronic data interchange used for?
By placing the money on the cash drawer ledge
Ignore the interruption
To transact purchase orders between businesses
Sherman Antitrust Act
47. In business-to-business selling - What is the key factor in determining the kinds of preapproach activities a salesperson should do?
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48. What do many store use to mark the price on a dress or suit?
Standing room only close
UPC code
Stop showing additional merchandise
Offering related merchandise
49. What is the most temporary of the psychological pricing techniques?
Direct check
Promotional
$13.50
Limited
50. Determine the maintained markup percentage for a refrigerator that costs an retailer $365 to stock and that sells for $690; the store wants to mark down the refrigerator 30 percent.
Offering related merchandise
Discount pricing
Psychological pricing
24 percent
Can you answer 50 questions in 15 minutes?
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