Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Nonconsecutive filing
Grace period
Major medical
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

2. A bed patient in a hospital is called a...
explanation of benefits
inpatient
Medicare
Subscriber

3. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Disbursement
Catastrophic
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

4. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Subscriber
An activity expands to fill the time allotted to it.
Health maintenance organization
Cashier's checks

5. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Consumer Protection Act
13
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

6. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Non-Sufficient Funds - no money in their account
Nonconsecutive filing
Receivables

7. List of all financial transactions on a ledger
Schedule same time & day for every week
Posting
Asset
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

8. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Major medical
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
participating physician
W-4

9. The information in the chart belongs to the...
Patient
When they get unsatisfactory lab or progress reports
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Non-Sufficient Funds - no money in their account

10. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Nonconsecutive filing
preexisting condition
Workers compensation

11. Set appointment times
Streaming
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
SS-4
Subscriber

12. GiGo
Petty Cash
Patient giving permission to release their medical information.
Dread disease rider
Garbage in Garbage out

13. What are five signs of a great supervisor?
participating physician
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Account # - Date of service - ICD-9 - Balance

14. When should a physician handle calls from patients?
Dread disease rider
Adjustments
When they get unsatisfactory lab or progress reports
confidentiality

15. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Subscriber
preexisting condition
Schedule same time & day for every week
A matrix

16. Cash that's used for small purchases in an office
Petty Cash
A matrix
Power - achievement - affiliation
7

17. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Coinsurance
When they get unsatisfactory lab or progress reports
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
partial disabilities

18. Name six types of supervisors
Receivables
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Draw and electronic line through it - Make the correction - Date & initial
Non-Sufficient Funds - no money in their account

19. Copy of a transaction
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Receivables
Non-Sufficient Funds - no money in their account
Receipts

20. One who belongs to a group insurance plan is called...
Subscriber
Comprehensive
Directing - coaching - supporting - delegating
Participating - Non-participating - Limiting charge

21. Guaranteed by the third party
Consumer Protection Act
An activity expands to fill the time allotted to it.
Money Order
Financial analysis report of went on that day

22. What does UCR stand for?
partial disabilities
Tri-care
Comprehensive
Usual Customary Reasonable

23. Numbers read in a specific order
inpatient
Nonconsecutive filing
Physician or facility
Major medical

24. A civilian health and medical program of the uniform services is called...
provider
When they get unsatisfactory lab or progress reports
Tri-care
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

25. Name four management styles?
Adjustments
SS-5
Directing - coaching - supporting - delegating
Ask permission to put them on hold & wait for a response

26. Filed with income taxes
Coinsurance
Payables
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
W-2

27. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Comprehensive
People tend to be promoted until they reach a level beyond their competence.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

28. Money owed to the physician from the patient
Asset
Receivables
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Workers compensation

29. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
premium
Time limit
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

30. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Alcoholism
Usual Customary Reasonable
13
Nonconsecutive filing

31. NSF
W-4
Non-Sufficient Funds - no money in their account
Directing - coaching - supporting - delegating
benefits

32. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Posting
Physiologic - safety - love belonging - self- esteem - self- actualization
provider

33. An unexpected event which may cause injury is called...
Accident
Claim
Dread disease rider
Petty Cash

34. A health program for people age 65 and older under social security is called...
Medicare
When they get unsatisfactory lab or progress reports
Account # - Date of service - ICD-9 - Balance
W-2

35. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
Deductible
expectancy theory
Financial analysis report of went on that day

36. What are the five levels of Abraham Maslow's Hierarchy of needs
Power - achievement - affiliation
Physiologic - safety - love belonging - self- esteem - self- actualization
Garbage in Garbage out
participating physician

37. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
Posting
indemnities
confidentiality

38. What are the four goals of a supervisor?
W-2
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Asset
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

39. Must be signed when purchased

40. What does SOAP stand for?
Daily
Subjective - Objective - Assessment - Plan
indemnities
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

41. Found on an Encounter form
Coinsurance
Account # - Date of service - ICD-9 - Balance
Co-payment
Adjustments

42. Pareto's Law- ( 80/20) rule
SS-5
Dread disease rider
The significant elements in any group usually constitute only a small portion of that group.
Voucher's checks

43. Miles Law
Overseeing and implementing and compliance program - establish efficiently practice
Adjustments
Streaming
Where you stand depends on where you sit.

44. What is a release of information form?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
provider
Posting
Patient giving permission to release their medical information.

45. Name the 3 columns used in conjunction with the Medicare fee schedule.
Deductible
Participating - Non-participating - Limiting charge
Daily
Draw red line through the mistake - Make the correction - Date & initial

46. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
A skip
Physiologic - safety - love belonging - self- esteem - self- actualization
SS-5

47. Name the priority of order in which patients should be seen starting with the most important to the least important.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Subjective - Objective - Assessment - Plan

48. The HIPAA Act concerns ___________ of a pat.
confidentiality
Disbursement
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
When they get unsatisfactory lab or progress reports

49. A person who represents either party of an insurance claim is the____
Streaming
Adjuster
Posting
expectancy theory

50. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Alcoholism
The significant elements in any group usually constitute only a small portion of that group.
A matrix