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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Employer identification #
Patient giving permission to release their medical information.
Payables
SS-4
Operating budget

2. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Draw and electronic line through it - Make the correction - Date & initial
Major medical
Schedule same time & day for every week

3. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
inpatient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Where you stand depends on where you sit.

4. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Subscriber
Legal
Open-office hours
Catastrophic

5. Copy of a transaction
Streaming
Consumer Protection Act
outpatient
Receipts

6. Attached with a stub that explains payment activity

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7. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Petty Cash
Dread disease rider
Cashier's checks

8. The HIPAA Act concerns ___________ of a pat.
indemnities
confidentiality
Medicare
Dread disease rider

9. Insurance that protects you from loss
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Coinsurance
Blanket bonding
W-2

10. In the Learned Needs theory - what are the 3 core needs?
Cashier's checks
Power - achievement - affiliation
Usual Customary Reasonable
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

11. NSF
Non-Sufficient Funds - no money in their account
Medicare
Dread disease rider
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

12. The information in the chart belongs to the...
Schedule same time & day for every week
The significant elements in any group usually constitute only a small portion of that group.
Patient
Traveler's checks

13. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Tri-care
benefits
Coinsurance
Adjuster

14. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Dread disease rider
Receipts
Major medical
partial disabilities

15. List of all financial transactions on a ledger
Blanket bonding
Catastrophic
Posting
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

16. The law of effect
Patient giving permission to release their medical information.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
People tend to be promoted until they reach a level beyond their competence.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

17. Consists of all the costs to run an office
Operating budget
Adjustments
A matrix
Clustering

18. Must be signed when purchased

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19. What are the four goals of a supervisor?
Grace period
Adjustments
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

20. Numbers read in a specific order
Nonconsecutive filing
Asset
Streaming
Adjuster

21. Application for a Social Security card
SS-5
explanation of benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Physiologic - safety - love belonging - self- esteem - self- actualization

22. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Prevents discrimination for people with disabilties
Draw and electronic line through it - Make the correction - Date & initial
Patient
Financial analysis report of went on that day

23. Name four types of common imparities
When they get unsatisfactory lab or progress reports
Usual Customary Reasonable
Deductible
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

24. Cash that's used for small purchases in an office
Receipts
Usual Customary Reasonable
Schedule same time & day for every week
Petty Cash

25. What does UCR stand for?
Usual Customary Reasonable
Grace period
indemnities
Dual choice

26. What is a day-end summary?
Catastrophic
Overseeing and implementing and compliance program - establish efficiently practice
Financial analysis report of went on that day
explanation of benefits

27. Money that's paid out
Disbursement
Payables
Daily
Coinsurance

28. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Traveler's checks
participating physician
Comprehensive
Open-office hours

29. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Comprehensive
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Restrictive

30. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Voucher's checks
Money Order
Account
Draw red line through the mistake - Make the correction - Date & initial

31. A health program for people age 65 and older under social security is called...
Medicare
indemnities
Where you stand depends on where you sit.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

32. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
An activity expands to fill the time allotted to it.
Power - achievement - affiliation
Dual choice
Physician or facility

33. What does SOAP stand for?
Payables
Petty Cash
Ask permission to put them on hold & wait for a response
Subjective - Objective - Assessment - Plan

34. Anything that's owned
Asset
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Voucher's checks
premium

35. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Traveler's checks
Adjuster

36. Name six types of supervisors
Patient
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Certified checks
inpatient

37. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Wave
Asset
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
explanation of benefits

38. What are five signs of a great supervisor?
explanation of benefits
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Clustering
Asset

39. How often are bank deposits made in a medical office?
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Usual Customary Reasonable
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Daily

40. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Blanket bonding
Voucher's checks
Cashier's checks

41. An appointment book is considered what kind of document?
Health maintenance organization
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Legal
Medicare

42. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Schedule same time & day for every week
Adjustments
Co-payment

43. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Draw and electronic line through it - Make the correction - Date & initial
Wave
Tri-care

44. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Payables
Dread disease rider
Petty Cash

45. An amount the insured must pay before policy benefits begin is called....
Blanket bonding
W-2
Non-Sufficient Funds - no money in their account
Deductible

46. Verifies that the account has enough money to cover the amount of the check
Blanket bonding
13
Certified checks
Traveler's checks

47. The steps used in petty cash (in order).
Prevents discrimination for people with disabilties
7
Financial analysis report of went on that day
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

48. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Draw and electronic line through it - Make the correction - Date & initial
Ask permission to put them on hold & wait for a response
Clustering
Financial analysis report of went on that day

49. A patient's financial statement
The significant elements in any group usually constitute only a small portion of that group.
Money Order
premium
Account

50. Change in a posted account
People tend to be promoted until they reach a level beyond their competence.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Adjustments