Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Workers compensation
Health maintenance organization
The significant elements in any group usually constitute only a small portion of that group.
Blanket bonding

2. A patient's financial statement
A matrix
Daily
Cashier's checks
Account

3. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Usual Customary Reasonable
Prevents discrimination for people with disabilties
Posting

4. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Money Order
Medicare
13
expectancy theory

5. A health program for people age 65 and older under social security is called...
Medicare
When they get unsatisfactory lab or progress reports
Petty Cash
Money Order

6. Name four ways to control costs in a medical practice?
Legal
Streaming
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Medicare

7. Times physicians aren't available
Open-office hours
A matrix
partial disabilities
Garbage in Garbage out

8. A civilian health and medical program of the uniform services is called...
Wave
Deductible
Physiologic - safety - love belonging - self- esteem - self- actualization
Tri-care

9. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Grace period
Asset
Coinsurance

10. Patient that leaves no forwarding address
Wave
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
A skip
Asset

11. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Money Order
Participating - Non-participating - Limiting charge
Ask permission to put them on hold & wait for a response
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

12. Change in a posted account
Coinsurance
Where you stand depends on where you sit.
Adjustments
Posting

13. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
W-4
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

14. Name the priority of order in which patients should be seen starting with the most important to the least important.
Financial analysis report of went on that day
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Draw and electronic line through it - Make the correction - Date & initial
Claim

15. Filed with income taxes
premium
W-2
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Dual choice

16. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Account
participating physician
Traveler's checks

17. Set appointment times
confidentiality
Draw and electronic line through it - Make the correction - Date & initial
Dual choice
Streaming

18. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
A skip
confidentiality
Dual choice
7

19. Form you fill out when hired
Operating budget
Physician or facility
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
W-4

20. What are the five levels of Abraham Maslow's Hierarchy of needs
Asset
outpatient
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Physiologic - safety - love belonging - self- esteem - self- actualization

21. Money owed to the physician from the patient
Restrictive
Receivables
Comprehensive
inpatient

22. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Receipts
Clustering
A skip
Schedule same time & day for every week

23. An amount the insured must pay before policy benefits begin is called....
Receivables
Deductible
explanation of benefits
Grace period

24. Money that's paid out
Disbursement
Wave
Account
Grace period

25. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
partial disabilities
Draw and electronic line through it - Make the correction - Date & initial
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Open-office hours

26. Verifies that the account has enough money to cover the amount of the check
Certified checks
Patient
Coordination of benefits
Account

27. A person or institution that gives medical care is a...
provider
Legal
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Major medical

28. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Participating - Non-participating - Limiting charge
Tri-care
Catastrophic
Grace period

29. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Open-office hours
The significant elements in any group usually constitute only a small portion of that group.
Coinsurance
W-4

30. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Patient giving permission to release their medical information.
Blanket bonding
Physiologic - safety - love belonging - self- esteem - self- actualization

31. Name the 3 columns used in conjunction with the Medicare fee schedule.
Clustering
Dread disease rider
Prevents discrimination for people with disabilties
Participating - Non-participating - Limiting charge

32. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
provider
Tri-care
Receipts

33. List six motivational theories
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Health maintenance organization

34. A rider added to a policy to provide additional benefits for certain conditions is called...
Traveler's checks
Dread disease rider
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Receivables

35. Drawn against the issuing bank

36. What is a day-end summary?
W-4
People tend to be promoted until they reach a level beyond their competence.
Financial analysis report of went on that day
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

37. What are the types of commitment as it applies to employees?
Health maintenance organization
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
explanation of benefits
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

38. Cash that's used for small purchases in an office
Petty Cash
Workers compensation
Where you stand depends on where you sit.
Money Order

39. Miles Law
Where you stand depends on where you sit.
Daily
Fee profile
SS-5

40. Consists of all the costs to run an office
Operating budget
People tend to be promoted until they reach a level beyond their competence.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Draw and electronic line through it - Make the correction - Date & initial

41. What is a release of information form?
Patient giving permission to release their medical information.
Account
Payables
indemnities

42. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Power - achievement - affiliation
provider
Co-payment
Coinsurance

43. A compilation of average fees paid over time
The balance - checks paid - withdraws - deposits - any information not posted on last statement
explanation of benefits
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Fee profile

44. The theory about the importance of having and achieving a goal.
expectancy theory
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
inpatient

45. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
partial disabilities
Health maintenance organization
Draw red line through the mistake - Make the correction - Date & initial
Participating - Non-participating - Limiting charge

46. The HIPAA Act concerns ___________ of a pat.
confidentiality
When they get unsatisfactory lab or progress reports
indemnities
Patient giving permission to release their medical information.

47. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Co-payment
preexisting condition
Receipts
outpatient

48. The most common disease of the impaired physician.
Asset
Ask permission to put them on hold & wait for a response
Accident
Alcoholism

49. Put all the patients with similar symptoms/problems together
inpatient
Subjective - Objective - Assessment - Plan
Clustering
Certified checks

50. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Physiologic - safety - love belonging - self- esteem - self- actualization
Account # - Date of service - ICD-9 - Balance
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Time limit