Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Set appointment times
Payables
Posting
Streaming
Adjustments

2. Consists of all the costs to run an office
A skip
Blanket bonding
partial disabilities
Operating budget

3. A sum of money provided in a insurance policy - payable for covered services is called...
partial disabilities
Non-Sufficient Funds - no money in their account
benefits
Traveler's checks

4. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Subjective - Objective - Assessment - Plan
Restrictive
Workers compensation
Major medical

5. The information in the chart belongs to the...
SS-4
Patient
Money Order
preexisting condition

6. The HIPAA Act concerns ___________ of a pat.
Receipts
Usual Customary Reasonable
confidentiality
Dread disease rider

7. What is a day-end summary?
Financial analysis report of went on that day
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
inpatient
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

8. Payment made periodically to keep and insurance policy in force is called...
An activity expands to fill the time allotted to it.
Traveler's checks
premium
Adjuster

9. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Dual choice
Receipts
Schedule same time & day for every week
Cashier's checks

10. The Peter Principle
SS-4
Draw and electronic line through it - Make the correction - Date & initial
People tend to be promoted until they reach a level beyond their competence.
outpatient

11. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Asset
Medicare

12. What does the Americans with Disabilities Act prevent?
Certified checks
Account # - Date of service - ICD-9 - Balance
Claim
Prevents discrimination for people with disabilties

13. Filed with income taxes
W-2
outpatient
preexisting condition
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

14. Drawn against the issuing bank

15. A health program for people age 65 and older under social security is called...
Petty Cash
Physician or facility
Posting
Medicare

16. Name four types of common imparities
Consumer Protection Act
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Nonconsecutive filing
Comprehensive

17. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Prevents discrimination for people with disabilties
Major medical
confidentiality
A skip

18. Times physicians aren't available
Fee profile
Health maintenance organization
A matrix
Traveler's checks

19. The Pygmalion Effect
Nonconsecutive filing
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Time limit
Workers compensation

20. Numbers read in a specific order
Nonconsecutive filing
Account
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

21. Verifies that the account has enough money to cover the amount of the check
participating physician
provider
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Certified checks

22. In the Learned Needs theory - what are the 3 core needs?
Tri-care
Power - achievement - affiliation
Draw red line through the mistake - Make the correction - Date & initial
Cashier's checks

23. A request for payment under an insurance contractor bond is called a(an)...
Receivables
Claim
Petty Cash
provider

24. A compilation of average fees paid over time
Adjuster
Money Order
Fee profile
An activity expands to fill the time allotted to it.

25. NSF
Posting
A matrix
Non-Sufficient Funds - no money in their account
Account

26. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Garbage in Garbage out
Open-office hours
explanation of benefits
Nonconsecutive filing

27. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Physician or facility
Ask permission to put them on hold & wait for a response
Claim

28. The steps used in petty cash (in order).
Draw and electronic line through it - Make the correction - Date & initial
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Open-office hours
Garbage in Garbage out

29. A rider added to a policy to provide additional benefits for certain conditions is called...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
W-4
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Dread disease rider

30. The information that must be collected when taking a phone message

31. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
W-2
Fee profile
Co-payment
Ask permission to put them on hold & wait for a response

32. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Physiologic - safety - love belonging - self- esteem - self- actualization
Legal
Receipts

33. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
W-2
Wave
Patient giving permission to release their medical information.
Open-office hours

34. A person who represents either party of an insurance claim is the____
Adjuster
Wave
Legal
Streaming

35. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Fee profile
outpatient

36. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Co-payment
Dual choice
confidentiality

37. Copy of a transaction
W-2
Receipts
Prevents discrimination for people with disabilties
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

38. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
Medicare
A skip
Schedule same time & day for every week

39. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Medicare
Coordination of benefits
Patient
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

40. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Daily
Physician or facility
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

41. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
premium
Asset
Catastrophic

42. What are five signs of a great supervisor?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Asset
Subscriber

43. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Receipts
Grace period
Time limit
expectancy theory

44. A bed patient in a hospital is called a...
inpatient
13
Comprehensive
Overseeing and implementing and compliance program - establish efficiently practice

45. The original chart belongs to the...
Money Order
Legal
Dread disease rider
Physician or facility

46. An appointment book is considered what kind of document?
Legal
A matrix
Draw and electronic line through it - Make the correction - Date & initial
partial disabilities

47. Money that's paid out
Power - achievement - affiliation
Disbursement
Physiologic - safety - love belonging - self- esteem - self- actualization
Account # - Date of service - ICD-9 - Balance

48. What is contained in a Policy and Procedral Manual for a medical office?
indemnities
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
SS-5
Cashier's checks

49. Name the 3 columns used in conjunction with the Medicare fee schedule.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Participating - Non-participating - Limiting charge

50. Money by the physician to the vendor
Dual choice
preexisting condition
Wave
Payables