Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A person who represents either party of an insurance claim is the____
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Adjuster
Usual Customary Reasonable
Consumer Protection Act

2. A sum of money provided in a insurance policy - payable for covered services is called...
When they get unsatisfactory lab or progress reports
Coinsurance
Wave
benefits

3. When should a physician handle calls from patients?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
When they get unsatisfactory lab or progress reports
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Traveler's checks

4. Name four management styles?
Directing - coaching - supporting - delegating
A skip
Coordination of benefits
An activity expands to fill the time allotted to it.

5. One who belongs to a group insurance plan is called...
Subscriber
Grace period
Usual Customary Reasonable
Coinsurance

6. Filed with income taxes
An activity expands to fill the time allotted to it.
W-2
Payables
A matrix

7. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Health maintenance organization
preexisting condition
Patient giving permission to release their medical information.
participating physician

8. Guaranteed by the third party
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Medicare
Money Order
Physiologic - safety - love belonging - self- esteem - self- actualization

9. A compilation of average fees paid over time
Blanket bonding
Legal
Fee profile
Coordination of benefits

10. The theory about the importance of having and achieving a goal.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
expectancy theory
SS-5
Physiologic - safety - love belonging - self- esteem - self- actualization

11. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Account # - Date of service - ICD-9 - Balance
Wave
Major medical
Draw and electronic line through it - Make the correction - Date & initial

12. Set appointment times
Streaming
Accident
Power - achievement - affiliation
W-4

13. A bed patient in a hospital is called a...
Voucher's checks
inpatient
Draw red line through the mistake - Make the correction - Date & initial
participating physician

14. A person or institution that gives medical care is a...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Directing - coaching - supporting - delegating
provider
Streaming

15. Drawn against the issuing bank

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16. The original chart belongs to the...
A skip
Legal
Patient giving permission to release their medical information.
Physician or facility

17. Put all the patients with similar symptoms/problems together
Receivables
Clustering
A skip
Medicare

18. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Health maintenance organization
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Time limit
Receipts

19. Application for a Social Security card
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patient giving permission to release their medical information.
SS-5
Time limit

20. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Daily
participating physician
Clustering

21. Name the priority of order in which patients should be seen starting with the most important to the least important.
inpatient
Coinsurance
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

22. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Participating - Non-participating - Limiting charge
Non-Sufficient Funds - no money in their account
People tend to be promoted until they reach a level beyond their competence.

23. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account # - Date of service - ICD-9 - Balance
Coordination of benefits

24. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
explanation of benefits
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Financial analysis report of went on that day

25. What is a release of information form?
Fee profile
Draw and electronic line through it - Make the correction - Date & initial
Adjustments
Patient giving permission to release their medical information.

26. A patient's financial statement
Receipts
Account
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Blanket bonding

27. The Peter Principle
Receipts
Participating - Non-participating - Limiting charge
indemnities
People tend to be promoted until they reach a level beyond their competence.

28. Found on an Encounter form
A skip
Account # - Date of service - ICD-9 - Balance
Coordination of benefits
Adjuster

29. Name four ways to control costs in a medical practice?
Draw and electronic line through it - Make the correction - Date & initial
When they get unsatisfactory lab or progress reports
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

30. Anything that's owned
Asset
expectancy theory
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Garbage in Garbage out

31. Found in a Bank statement
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Health maintenance organization
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

32. List six motivational theories
Overseeing and implementing and compliance program - establish efficiently practice
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
When they get unsatisfactory lab or progress reports
Account # - Date of service - ICD-9 - Balance

33. The information in the chart belongs to the...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
confidentiality
Accident
Patient

34. An amount the insured must pay before policy benefits begin is called....
Operating budget
Accident
Deductible
participating physician

35. What are the five levels of Abraham Maslow's Hierarchy of needs
Account
Physiologic - safety - love belonging - self- esteem - self- actualization
Participating - Non-participating - Limiting charge
Asset

36. Money owed to the physician from the patient
Receivables
Restrictive
Clustering
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

37. Name six types of supervisors
Power - achievement - affiliation
Dual choice
W-2
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

38. An appointment book is considered what kind of document?
Draw and electronic line through it - Make the correction - Date & initial
Certified checks
Legal
Alcoholism

39. Verifies that the account has enough money to cover the amount of the check
provider
Streaming
Certified checks
SS-5

40. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Time limit
Money Order
Asset

41. List of all financial transactions on a ledger
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Money Order
Posting

42. What are five signs of a great supervisor?
Physician or facility
Posting
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Subjective - Objective - Assessment - Plan

43. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Prevents discrimination for people with disabilties
W-4
A skip
Consumer Protection Act

44. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Non-Sufficient Funds - no money in their account
Schedule same time & day for every week
confidentiality
Blanket bonding

45. What are the types of commitment as it applies to employees?
Voucher's checks
Receipts
Adjuster
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

46. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Participating - Non-participating - Limiting charge
Workers compensation
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Dual choice

47. Miles Law
Where you stand depends on where you sit.
Coinsurance
Workers compensation
expectancy theory

48. Consists of all the costs to run an office
Receipts
preexisting condition
Operating budget
7

49. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Consumer Protection Act
Account
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

50. What is a day-end summary?
Garbage in Garbage out
Major medical
Financial analysis report of went on that day
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages