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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the four goals of a supervisor?
expectancy theory
Power - achievement - affiliation
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Operating budget

2. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Traveler's checks
preexisting condition
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

3. Times physicians aren't available
Major medical
Medicare
A matrix
The balance - checks paid - withdraws - deposits - any information not posted on last statement

4. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Alcoholism
Coinsurance
indemnities

5. GiGo
Subjective - Objective - Assessment - Plan
Garbage in Garbage out
Major medical
Coinsurance

6. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
explanation of benefits
Draw and electronic line through it - Make the correction - Date & initial
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

7. The theory about the importance of having and achieving a goal.
expectancy theory
provider
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
7

8. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Adjustments
Consumer Protection Act
indemnities
Power - achievement - affiliation

9. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Grace period
Directing - coaching - supporting - delegating

10. One who belongs to a group insurance plan is called...
Subscriber
13
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

11. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Grace period
benefits
Fee profile

12. The original chart belongs to the...
confidentiality
outpatient
Physician or facility
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

13. Pareto's Law- ( 80/20) rule
Tri-care
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
The significant elements in any group usually constitute only a small portion of that group.
Directing - coaching - supporting - delegating

14. A civilian health and medical program of the uniform services is called...
preexisting condition
Dual choice
Tri-care
Patient

15. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
People tend to be promoted until they reach a level beyond their competence.
provider
preexisting condition

16. NSF
When they get unsatisfactory lab or progress reports
Streaming
Financial analysis report of went on that day
Non-Sufficient Funds - no money in their account

17. Parkinson's Law
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Posting
An activity expands to fill the time allotted to it.
A skip

18. Form you fill out when hired
Dual choice
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
confidentiality
W-4

19. Must be signed when purchased

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20. What is a day-end summary?
Financial analysis report of went on that day
Overseeing and implementing and compliance program - establish efficiently practice
Directing - coaching - supporting - delegating
Dual choice

21. Found in a Bank statement
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
outpatient
The balance - checks paid - withdraws - deposits - any information not posted on last statement
provider

22. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
Non-Sufficient Funds - no money in their account
Receipts
Participating - Non-participating - Limiting charge

23. Put all the patients with similar symptoms/problems together
Clustering
Directing - coaching - supporting - delegating
Account # - Date of service - ICD-9 - Balance
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

24. Money that's paid out
Disbursement
Catastrophic
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Consumer Protection Act

25. Anything that's owned
Medicare
Asset
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Dread disease rider

26. Found on an Encounter form
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Alcoholism
Wave
Account # - Date of service - ICD-9 - Balance

27. An amount the insured must pay before policy benefits begin is called....
A matrix
Deductible
Dread disease rider
Where you stand depends on where you sit.

28. Benefits that are made in the form of cash payments are known as...
partial disabilities
Adjuster
Claim
indemnities

29. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
inpatient
Daily
Comprehensive
Operating budget

30. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Health maintenance organization
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
7
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

31. What does UCR stand for?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Usual Customary Reasonable
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Cashier's checks

32. Numbers read in a specific order
Streaming
Certified checks
Nonconsecutive filing
Clustering

33. How often are bank deposits made in a medical office?
Adjuster
Payables
Daily
Consumer Protection Act

34. The information in the chart belongs to the...
Physiologic - safety - love belonging - self- esteem - self- actualization
Non-Sufficient Funds - no money in their account
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patient

35. A person or institution that gives medical care is a...
Non-Sufficient Funds - no money in their account
Wave
provider
indemnities

36. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Physician or facility
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Draw and electronic line through it - Make the correction - Date & initial

37. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Clustering
Participating - Non-participating - Limiting charge
Wave
Financial analysis report of went on that day

38. What are five signs of a great supervisor?
Ask permission to put them on hold & wait for a response
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Account # - Date of service - ICD-9 - Balance
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

39. A patient's financial statement
Dual choice
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Account
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

40. Filed with income taxes
W-2
Disbursement
Draw red line through the mistake - Make the correction - Date & initial
The balance - checks paid - withdraws - deposits - any information not posted on last statement

41. Guaranteed by the third party
Traveler's checks
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Money Order
Participating - Non-participating - Limiting charge

42. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
SS-4
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Operating budget

43. Name four management styles?
Workers compensation
Directing - coaching - supporting - delegating
The significant elements in any group usually constitute only a small portion of that group.
Payables

44. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
SS-4
Open-office hours
Certified checks

45. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Non-Sufficient Funds - no money in their account
premium
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

46. Name four ways to control costs in a medical practice?
Open-office hours
Non-Sufficient Funds - no money in their account
Petty Cash
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

47. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Disbursement
A skip
Wave
Health maintenance organization

48. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
provider
Account # - Date of service - ICD-9 - Balance
Draw red line through the mistake - Make the correction - Date & initial
Participating - Non-participating - Limiting charge

49. Attached with a stub that explains payment activity

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50. Verifies that the account has enough money to cover the amount of the check
Receivables
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
W-4
Certified checks