Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Account # - Date of service - ICD-9 - Balance
Workers compensation
Co-payment
Coinsurance

2. An amount the insured must pay before policy benefits begin is called....
Fee profile
indemnities
Patient giving permission to release their medical information.
Deductible

3. The most common disease of the impaired physician.
Adjustments
Alcoholism
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
A matrix

4. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Money Order
When they get unsatisfactory lab or progress reports
Adjustments

5. A sum of money provided in a insurance policy - payable for covered services is called...
Account
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
benefits
7

6. What are five signs of a great supervisor?
premium
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Adjustments
Consumer Protection Act

7. Filed with income taxes
Cashier's checks
W-4
Non-Sufficient Funds - no money in their account
W-2

8. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Grace period
Open-office hours
Prevents discrimination for people with disabilties
7

9. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Operating budget
Coordination of benefits
SS-5

10. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
SS-5
Physician or facility
Major medical
Account # - Date of service - ICD-9 - Balance

11. Must be signed when purchased

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12. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
outpatient
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

13. A person or institution that gives medical care is a...
provider
Operating budget
Ask permission to put them on hold & wait for a response
Draw and electronic line through it - Make the correction - Date & initial

14. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Account
Streaming
preexisting condition

15. Times physicians aren't available
Usual Customary Reasonable
W-4
Nonconsecutive filing
A matrix

16. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Voucher's checks
Nonconsecutive filing
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

17. The HIPAA Act concerns ___________ of a pat.
Blanket bonding
confidentiality
Schedule same time & day for every week
preexisting condition

18. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
indemnities
inpatient
Co-payment
W-4

19. Miles Law
Receipts
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Where you stand depends on where you sit.
Deductible

20. A patient's financial statement
Physician or facility
Patient
An activity expands to fill the time allotted to it.
Account

21. A civilian health and medical program of the uniform services is called...
SS-4
Money Order
Participating - Non-participating - Limiting charge
Tri-care

22. Money by the physician to the vendor
Ask permission to put them on hold & wait for a response
Blanket bonding
Payables
Directing - coaching - supporting - delegating

23. A person who represents either party of an insurance claim is the____
Subjective - Objective - Assessment - Plan
Comprehensive
Dread disease rider
Adjuster

24. Name the priority of order in which patients should be seen starting with the most important to the least important.
preexisting condition
Non-Sufficient Funds - no money in their account
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

25. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Dual choice
Coordination of benefits
explanation of benefits
Account # - Date of service - ICD-9 - Balance

26. A compilation of average fees paid over time
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Fee profile
Accident
Claim

27. Employer identification #
Claim
7
Daily
SS-4

28. List of all financial transactions on a ledger
Co-payment
Streaming
Posting
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

29. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Participating - Non-participating - Limiting charge
Money Order

30. An unexpected event which may cause injury is called...
Daily
Accident
Operating budget
Adjustments

31. Money that's paid out
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Time limit
Deductible
Disbursement

32. Found on an Encounter form
Disbursement
Catastrophic
Account # - Date of service - ICD-9 - Balance
Dread disease rider

33. What are the four goals of a supervisor?
Account # - Date of service - ICD-9 - Balance
Disbursement
Adjustments
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

34. Insurance that protects you from loss
outpatient
Blanket bonding
Asset
The balance - checks paid - withdraws - deposits - any information not posted on last statement

35. Benefits that are made in the form of cash payments are known as...
An activity expands to fill the time allotted to it.
Posting
indemnities
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

36. The information in the chart belongs to the...
When they get unsatisfactory lab or progress reports
Daily
Patient
Traveler's checks

37. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Catastrophic
Garbage in Garbage out
outpatient

38. Duties of a compliance officer
W-4
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Overseeing and implementing and compliance program - establish efficiently practice
Catastrophic

39. What is a release of information form?
partial disabilities
Daily
Adjustments
Patient giving permission to release their medical information.

40. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
participating physician
Patient giving permission to release their medical information.
partial disabilities
Receivables

41. Form you fill out when hired
W-4
Medicare
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
benefits

42. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Consumer Protection Act
indemnities
Adjuster
Health maintenance organization

43. Set appointment times
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Streaming
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Traveler's checks

44. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Co-payment
Deductible
Wave
7

45. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
People tend to be promoted until they reach a level beyond their competence.
confidentiality
explanation of benefits

46. Numbers read in a specific order
Nonconsecutive filing
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Co-payment
Physician or facility

47. Application for a Social Security card
Disbursement
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Dread disease rider
SS-5

48. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Accident
Asset
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

49. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
partial disabilities
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Open-office hours
indemnities

50. Consists of all the costs to run an office
Payables
Subjective - Objective - Assessment - Plan
Operating budget
Disbursement