Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Coinsurance
preexisting condition
Legal

2. An appointment book is considered what kind of document?
Usual Customary Reasonable
Wave
Certified checks
Legal

3. What is a release of information form?
outpatient
Certified checks
Money Order
Patient giving permission to release their medical information.

4. What is contained in a Policy and Procedral Manual for a medical office?
Accident
Adjustments
Voucher's checks
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

5. The law of effect
Adjuster
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
A matrix
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

6. How often are bank deposits made in a medical office?
Wave
Alcoholism
Daily
A matrix

7. Miles Law
Where you stand depends on where you sit.
premium
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
SS-5

8. A bed patient in a hospital is called a...
Dread disease rider
inpatient
Clustering
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

9. Employer identification #
SS-4
Physiologic - safety - love belonging - self- esteem - self- actualization
preexisting condition
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

10. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Patient
Money Order
outpatient

11. A request for payment under an insurance contractor bond is called a(an)...
Physiologic - safety - love belonging - self- esteem - self- actualization
The significant elements in any group usually constitute only a small portion of that group.
Restrictive
Claim

12. What does the Americans with Disabilities Act prevent?
Voucher's checks
Adjustments
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Prevents discrimination for people with disabilties

13. Name four management styles?
Operating budget
Blanket bonding
Directing - coaching - supporting - delegating
Ask permission to put them on hold & wait for a response

14. The steps used in petty cash (in order).
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Dread disease rider
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Tri-care

15. List six motivational theories
Time limit
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Alcoholism
Non-Sufficient Funds - no money in their account

16. Parkinson's Law
An activity expands to fill the time allotted to it.
7
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

17. Must be signed when purchased

18. The original chart belongs to the...
Consumer Protection Act
confidentiality
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Physician or facility

19. A patient's financial statement
Account
Draw red line through the mistake - Make the correction - Date & initial
partial disabilities
indemnities

20. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Major medical
outpatient
Accident

21. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Workers compensation
Participating - Non-participating - Limiting charge
Ask permission to put them on hold & wait for a response
participating physician

22. Cash that's used for small purchases in an office
Receipts
7
A matrix
Petty Cash

23. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
preexisting condition
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

24. The order to prepare an office to open.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
An activity expands to fill the time allotted to it.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Alcoholism

25. A civilian health and medical program of the uniform services is called...
Tri-care
expectancy theory
13
Garbage in Garbage out

26. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Subjective - Objective - Assessment - Plan
Where you stand depends on where you sit.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

27. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Traveler's checks
A matrix
Subjective - Objective - Assessment - Plan

28. What does SOAP stand for?
Dread disease rider
Subjective - Objective - Assessment - Plan
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Accident

29. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Receivables
Time limit
Adjuster

30. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Grace period
7
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Restrictive

31. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Physician or facility
Draw and electronic line through it - Make the correction - Date & initial
A skip
The balance - checks paid - withdraws - deposits - any information not posted on last statement

32. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
When they get unsatisfactory lab or progress reports
Workers compensation
Adjuster
Schedule same time & day for every week

33. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Coinsurance
Payables

34. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
expectancy theory
Wave
Adjuster
Blanket bonding

35. Name four types of common imparities
preexisting condition
Blanket bonding
Health maintenance organization
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

36. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
premium
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

37. One who belongs to a group insurance plan is called...
Directing - coaching - supporting - delegating
Coordination of benefits
Workers compensation
Subscriber

38. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Workers compensation
Schedule same time & day for every week
Major medical

39. The information in the chart belongs to the...
When they get unsatisfactory lab or progress reports
A matrix
Alcoholism
Patient

40. What are the four goals of a supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Ask permission to put them on hold & wait for a response
Legal
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

41. Name four ways to control costs in a medical practice?
Wave
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Draw red line through the mistake - Make the correction - Date & initial
Health maintenance organization

42. The information that must be collected when taking a phone message

43. Change in a posted account
Garbage in Garbage out
Health maintenance organization
A skip
Adjustments

44. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
indemnities
Dread disease rider

45. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
An activity expands to fill the time allotted to it.
Time limit
SS-5
expectancy theory

46. Name the 3 columns used in conjunction with the Medicare fee schedule.
Blanket bonding
Draw red line through the mistake - Make the correction - Date & initial
Participating - Non-participating - Limiting charge
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

47. GiGo
Garbage in Garbage out
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
13
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

48. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Legal
Nonconsecutive filing
Tri-care
Draw red line through the mistake - Make the correction - Date & initial

49. The most common disease of the impaired physician.
Alcoholism
Non-Sufficient Funds - no money in their account
Usual Customary Reasonable
Time limit

50. Form you fill out when hired
Draw and electronic line through it - Make the correction - Date & initial
People tend to be promoted until they reach a level beyond their competence.
W-4
Usual Customary Reasonable