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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the types of commitment as it applies to employees?
Consumer Protection Act
Restrictive
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

2. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Claim
Coinsurance
Patient giving permission to release their medical information.
Clustering

3. The HIPAA Act concerns ___________ of a pat.
Subjective - Objective - Assessment - Plan
Dread disease rider
Legal
confidentiality

4. The law of effect
Usual Customary Reasonable
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Payables
Claim

5. Money that's paid out
Disbursement
Dual choice
Schedule same time & day for every week
Patient giving permission to release their medical information.

6. Name six types of supervisors
Claim
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Petty Cash

7. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Draw red line through the mistake - Make the correction - Date & initial
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
partial disabilities
Co-payment

8. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Coordination of benefits
Health maintenance organization
A skip
W-2

9. Insurance that protects you from loss
Blanket bonding
Patient
Dread disease rider
Schedule same time & day for every week

10. Miles Law
participating physician
Where you stand depends on where you sit.
Disbursement
Streaming

11. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Asset
participating physician
Catastrophic
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

12. A civilian health and medical program of the uniform services is called...
Tri-care
People tend to be promoted until they reach a level beyond their competence.
Medicare
7

13. List of all financial transactions on a ledger
Posting
13
Account # - Date of service - ICD-9 - Balance
Receivables

14. The information in the chart belongs to the...
Patient
Non-Sufficient Funds - no money in their account
Certified checks
Streaming

15. Found in a Bank statement
Health maintenance organization
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Open-office hours
Adjustments

16. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
W-4
Draw red line through the mistake - Make the correction - Date & initial
Subscriber
outpatient

17. Numbers read in a specific order
participating physician
Accident
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Nonconsecutive filing

18. A sum of money provided in a insurance policy - payable for covered services is called...
An activity expands to fill the time allotted to it.
Catastrophic
benefits
W-4

19. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Daily
Schedule same time & day for every week
Draw and electronic line through it - Make the correction - Date & initial
Payables

20. What does the Americans with Disabilities Act prevent?
Asset
Receipts
Prevents discrimination for people with disabilties
Draw and electronic line through it - Make the correction - Date & initial

21. A person who represents either party of an insurance claim is the____
Subscriber
Fee profile
7
Adjuster

22. Anything that's owned
outpatient
SS-5
Asset
preexisting condition

23. The theory about the importance of having and achieving a goal.
Certified checks
expectancy theory
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
premium

24. Name four types of common imparities
Workers compensation
W-4
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

25. The information that must be collected when taking a phone message

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26. What does UCR stand for?
Dual choice
Clustering
Usual Customary Reasonable
inpatient

27. How often are bank deposits made in a medical office?
Daily
Draw and electronic line through it - Make the correction - Date & initial
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
A matrix

28. A person or institution that gives medical care is a...
provider
SS-4
W-4
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

29. What are the four goals of a supervisor?
confidentiality
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
An activity expands to fill the time allotted to it.

30. Verifies that the account has enough money to cover the amount of the check
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Certified checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
partial disabilities

31. Name four management styles?
Power - achievement - affiliation
Directing - coaching - supporting - delegating
Asset
Grace period

32. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Account # - Date of service - ICD-9 - Balance
Grace period
Money Order

33. The steps used in petty cash (in order).
An activity expands to fill the time allotted to it.
Coordination of benefits
Patient giving permission to release their medical information.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

34. Benefits that are made in the form of cash payments are known as...
Draw and electronic line through it - Make the correction - Date & initial
Major medical
indemnities
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

35. Parkinson's Law
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
An activity expands to fill the time allotted to it.
People tend to be promoted until they reach a level beyond their competence.
Physiologic - safety - love belonging - self- esteem - self- actualization

36. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Draw red line through the mistake - Make the correction - Date & initial
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

37. Copy of a transaction
Workers compensation
Receipts
Prevents discrimination for people with disabilties
Dread disease rider

38. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Prevents discrimination for people with disabilties
7
expectancy theory
Disbursement

39. Guaranteed by the third party
Subjective - Objective - Assessment - Plan
Money Order
Usual Customary Reasonable
explanation of benefits

40. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Claim
W-4
13
Prevents discrimination for people with disabilties

41. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
The significant elements in any group usually constitute only a small portion of that group.
Asset
Comprehensive

42. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Daily
Major medical
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Coinsurance

43. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Alcoholism
13
Consumer Protection Act
Operating budget

44. An unexpected event which may cause injury is called...
Usual Customary Reasonable
Legal
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Accident

45. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Grace period
Posting
SS-5

46. Consists of all the costs to run an office
Operating budget
People tend to be promoted until they reach a level beyond their competence.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Overseeing and implementing and compliance program - establish efficiently practice

47. Application for a Social Security card
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
The significant elements in any group usually constitute only a small portion of that group.
benefits
SS-5

48. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Dual choice
Streaming
A matrix

49. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Clustering
A skip
Catastrophic
Restrictive

50. The most common disease of the impaired physician.
Petty Cash
Coinsurance
Alcoholism
Fee profile