Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Subscriber
confidentiality
Petty Cash
Ask permission to put them on hold & wait for a response

2. Must be signed when purchased

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3. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
outpatient
People tend to be promoted until they reach a level beyond their competence.
Certified checks

4. Consists of all the costs to run an office
Physiologic - safety - love belonging - self- esteem - self- actualization
Payables
Where you stand depends on where you sit.
Operating budget

5. An unexpected event which may cause injury is called...
Coinsurance
Prevents discrimination for people with disabilties
Where you stand depends on where you sit.
Accident

6. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Physiologic - safety - love belonging - self- esteem - self- actualization
Draw and electronic line through it - Make the correction - Date & initial
Daily
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

7. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
outpatient
Major medical
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
participating physician

8. The most common disease of the impaired physician.
expectancy theory
partial disabilities
Wave
Alcoholism

9. Drawn against the issuing bank

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10. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Payables
Consumer Protection Act
participating physician
Prevents discrimination for people with disabilties

11. List of all financial transactions on a ledger
SS-4
Non-Sufficient Funds - no money in their account
Posting
Coinsurance

12. NSF
Catastrophic
Non-Sufficient Funds - no money in their account
Physician or facility
Open-office hours

13. A civilian health and medical program of the uniform services is called...
Cashier's checks
Tri-care
Co-payment
Subscriber

14. What is a day-end summary?
Coinsurance
Receipts
SS-4
Financial analysis report of went on that day

15. Guaranteed by the third party
Catastrophic
Money Order
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Restrictive

16. Anything that's owned
Fee profile
Asset
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Patient giving permission to release their medical information.

17. What are the four goals of a supervisor?
Medicare
Money Order
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
confidentiality

18. Employer identification #
Co-payment
SS-4
Major medical
Grace period

19. A health program for people age 65 and older under social security is called...
Accident
SS-5
Disbursement
Medicare

20. Set appointment times
Physician or facility
SS-4
Streaming
Certified checks

21. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Fee profile
Posting
Workers compensation
Legal

22. Put all the patients with similar symptoms/problems together
Adjuster
Clustering
Account
Draw and electronic line through it - Make the correction - Date & initial

23. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
inpatient
W-2
Dual choice

24. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Comprehensive
confidentiality
Grace period

25. Money by the physician to the vendor
Prevents discrimination for people with disabilties
Posting
Payables
Clustering

26. Duties of a compliance officer
premium
Overseeing and implementing and compliance program - establish efficiently practice
Asset
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

27. The steps used in petty cash (in order).
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Daily
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Deductible

28. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Operating budget
Non-Sufficient Funds - no money in their account
Subjective - Objective - Assessment - Plan

29. What is a release of information form?
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patient giving permission to release their medical information.
Dual choice
13

30. What are the five levels of Abraham Maslow's Hierarchy of needs
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Physiologic - safety - love belonging - self- esteem - self- actualization
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Tri-care

31. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Receivables
explanation of benefits
benefits

32. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
An activity expands to fill the time allotted to it.
preexisting condition
Draw and electronic line through it - Make the correction - Date & initial
Voucher's checks

33. What are the types of commitment as it applies to employees?
Coordination of benefits
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Wave
premium

34. Filed with income taxes
Subjective - Objective - Assessment - Plan
W-2
Usual Customary Reasonable
SS-5

35. An appointment book is considered what kind of document?
Consumer Protection Act
Legal
Ask permission to put them on hold & wait for a response
Schedule same time & day for every week

36. List six motivational theories
W-4
Consumer Protection Act
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
confidentiality

37. Patient that leaves no forwarding address
7
A skip
Wave
Schedule same time & day for every week

38. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Dread disease rider
Coinsurance
Physician or facility

39. Application for a Social Security card
SS-5
Coordination of benefits
Tri-care
Posting

40. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Physiologic - safety - love belonging - self- esteem - self- actualization
Ask permission to put them on hold & wait for a response
Dual choice

41. Benefits that are made in the form of cash payments are known as...
Asset
indemnities
7
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

42. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Voucher's checks
Legal
Participating - Non-participating - Limiting charge
Consumer Protection Act

43. The law of effect
Claim
Participating - Non-participating - Limiting charge
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
explanation of benefits

44. Found on an Encounter form
Coordination of benefits
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Account # - Date of service - ICD-9 - Balance
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

45. In the Learned Needs theory - what are the 3 core needs?
Account # - Date of service - ICD-9 - Balance
Coinsurance
Power - achievement - affiliation
outpatient

46. Times physicians aren't available
Claim
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A matrix
outpatient

47. Money that's paid out
Disbursement
When they get unsatisfactory lab or progress reports
Physician or facility
Posting

48. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Money Order
Petty Cash
Operating budget
Coinsurance

49. Parkinson's Law
Open-office hours
An activity expands to fill the time allotted to it.
Patient giving permission to release their medical information.
Restrictive

50. A bed patient in a hospital is called a...
inpatient
Nonconsecutive filing
Certified checks
Cashier's checks