Test your basic knowledge |

Medical Office Management

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A person or institution that gives medical care is a...






2. Consists of all the costs to run an office






3. Found on an Encounter form






4. Benefits that are made in the form of cash payments are known as...






5. List six motivational theories






6. Patient that leaves no forwarding address






7. What does the Americans with Disabilities Act prevent?






8. The HIPAA Act concerns ___________ of a pat.






9. A rider added to a policy to provide additional benefits for certain conditions is called...






10. Money owed to the physician from the patient






11. Insurance that protects you from loss






12. A health program for people age 65 and older under social security is called...






13. The information that must be collected when taking a phone message

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14. The law of effect






15. Put all the patients with similar symptoms/problems together






16. Guaranteed by the third party






17. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...






18. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....






19. Must be signed when purchased

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20. What is contained in a Policy and Procedral Manual for a medical office?






21. A civilian health and medical program of the uniform services is called...






22. Found in a Bank statement






23. Parkinson's Law






24. In the Learned Needs theory - what are the 3 core needs?






25. An amount the insured must pay before policy benefits begin is called....






26. The Pygmalion Effect






27. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?






28. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...






29. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...






30. What are the types of commitment as it applies to employees?






31. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...






32. What are the five levels of Abraham Maslow's Hierarchy of needs






33. What does UCR stand for?






34. The order to prepare an office to open.






35. What does SOAP stand for?






36. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...






37. When should a physician handle calls from patients?






38. What is a release of information form?






39. Name six types of supervisors






40. The original chart belongs to the...






41. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...






42. Name four management styles?






43. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...






44. Copy of a transaction






45. Money by the physician to the vendor






46. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...






47. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.






48. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.






49. A request for payment under an insurance contractor bond is called a(an)...






50. What are the four goals of a supervisor?