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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Physiologic - safety - love belonging - self- esteem - self- actualization
Adjustments
An activity expands to fill the time allotted to it.
explanation of benefits

2. Employer identification #
Garbage in Garbage out
Non-Sufficient Funds - no money in their account
SS-4
Payables

3. Drawn against the issuing bank

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4. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Daily
Catastrophic
Tri-care
Blanket bonding

5. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
expectancy theory
Financial analysis report of went on that day
Subscriber
Major medical

6. Name the 3 columns used in conjunction with the Medicare fee schedule.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Participating - Non-participating - Limiting charge
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Non-Sufficient Funds - no money in their account

7. Name six types of supervisors
Non-Sufficient Funds - no money in their account
Money Order
Cashier's checks
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

8. Application for a Social Security card
SS-5
Coinsurance
Posting
When they get unsatisfactory lab or progress reports

9. A sum of money provided in a insurance policy - payable for covered services is called...
Nonconsecutive filing
Time limit
benefits
Adjuster

10. Payment made periodically to keep and insurance policy in force is called...
provider
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
premium
Posting

11. What are five signs of a great supervisor?
Claim
Nonconsecutive filing
Dread disease rider
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

12. Change in a posted account
Adjustments
Account
Medicare
Money Order

13. Name the priority of order in which patients should be seen starting with the most important to the least important.
Consumer Protection Act
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Physiologic - safety - love belonging - self- esteem - self- actualization

14. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Power - achievement - affiliation
SS-4
Blanket bonding

15. What is a release of information form?
Subscriber
Patient giving permission to release their medical information.
inpatient
Usual Customary Reasonable

16. A bed patient in a hospital is called a...
An activity expands to fill the time allotted to it.
W-2
inpatient
A matrix

17. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
An activity expands to fill the time allotted to it.
A skip
Streaming

18. Name four management styles?
Directing - coaching - supporting - delegating
Overseeing and implementing and compliance program - establish efficiently practice
Draw red line through the mistake - Make the correction - Date & initial
Open-office hours

19. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Receivables
Deductible
Major medical

20. Verifies that the account has enough money to cover the amount of the check
Certified checks
Non-Sufficient Funds - no money in their account
SS-4
Dual choice

21. The order to prepare an office to open.
Claim
A matrix
SS-5
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

22. Times physicians aren't available
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Draw red line through the mistake - Make the correction - Date & initial
A matrix
Receipts

23. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Physiologic - safety - love belonging - self- esteem - self- actualization
Voucher's checks
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

24. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Payables
Garbage in Garbage out
Directing - coaching - supporting - delegating
Ask permission to put them on hold & wait for a response

25. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Coinsurance
partial disabilities
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Schedule same time & day for every week

26. A compilation of average fees paid over time
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Posting
Fee profile
Prevents discrimination for people with disabilties

27. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Receipts
Cashier's checks
People tend to be promoted until they reach a level beyond their competence.

28. List six motivational theories
When they get unsatisfactory lab or progress reports
Traveler's checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

29. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Directing - coaching - supporting - delegating
When they get unsatisfactory lab or progress reports
Grace period

30. What does SOAP stand for?
Disbursement
Open-office hours
Garbage in Garbage out
Subjective - Objective - Assessment - Plan

31. In the Learned Needs theory - what are the 3 core needs?
Account
Clustering
Power - achievement - affiliation
Certified checks

32. Put all the patients with similar symptoms/problems together
7
preexisting condition
Clustering
Physiologic - safety - love belonging - self- esteem - self- actualization

33. Form you fill out when hired
provider
Participating - Non-participating - Limiting charge
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
W-4

34. Anything that's owned
Subjective - Objective - Assessment - Plan
Patient giving permission to release their medical information.
Fee profile
Asset

35. Parkinson's Law
Posting
Receipts
W-4
An activity expands to fill the time allotted to it.

36. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Major medical
provider
A skip

37. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
7
Non-Sufficient Funds - no money in their account
Physiologic - safety - love belonging - self- esteem - self- actualization

38. A patient's financial statement
Account
A matrix
Usual Customary Reasonable
Asset

39. Filed with income taxes
Where you stand depends on where you sit.
Usual Customary Reasonable
Comprehensive
W-2

40. A health program for people age 65 and older under social security is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Medicare
Open-office hours

41. The information that must be collected when taking a phone message

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42. The Pygmalion Effect
Adjustments
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

43. Miles Law
Workers compensation
Where you stand depends on where you sit.
W-2
Receivables

44. GiGo
Certified checks
Garbage in Garbage out
13
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

45. Guaranteed by the third party
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
A matrix
Money Order
Legal

46. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Adjustments
preexisting condition
Catastrophic
Tri-care

47. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Patient giving permission to release their medical information.
outpatient
An activity expands to fill the time allotted to it.
Money Order

48. Insurance that protects you from loss
Coinsurance
Claim
Fee profile
Blanket bonding

49. Copy of a transaction
Schedule same time & day for every week
Power - achievement - affiliation
Receipts
Cashier's checks

50. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Wave
Coinsurance