Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Traveler's checks
benefits
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

2. Duties of a compliance officer
Open-office hours
Overseeing and implementing and compliance program - establish efficiently practice
Workers compensation
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

3. A sum of money provided in a insurance policy - payable for covered services is called...
Tri-care
Health maintenance organization
benefits
Coordination of benefits

4. Form you fill out when hired
Where you stand depends on where you sit.
Ask permission to put them on hold & wait for a response
W-4
7

5. Parkinson's Law
Ask permission to put them on hold & wait for a response
An activity expands to fill the time allotted to it.
Schedule same time & day for every week
The significant elements in any group usually constitute only a small portion of that group.

6. Times physicians aren't available
A matrix
Patient
Physician or facility
Payables

7. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Physiologic - safety - love belonging - self- esteem - self- actualization
Co-payment
Nonconsecutive filing

8. Put all the patients with similar symptoms/problems together
SS-5
Clustering
Account
Dual choice

9. GiGo
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Garbage in Garbage out
Ask permission to put them on hold & wait for a response
provider

10. The information that must be collected when taking a phone message

11. The Pygmalion Effect
Directing - coaching - supporting - delegating
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
A skip

12. How often are bank deposits made in a medical office?
Alcoholism
Accident
Daily
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

13. Change in a posted account
Account # - Date of service - ICD-9 - Balance
Fee profile
Adjustments
Schedule same time & day for every week

14. In the Learned Needs theory - what are the 3 core needs?
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Daily
Power - achievement - affiliation
Catastrophic

15. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
explanation of benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
When they get unsatisfactory lab or progress reports

16. List six motivational theories
7
Physician or facility
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Disbursement

17. A civilian health and medical program of the uniform services is called...
Certified checks
Adjustments
Tri-care
participating physician

18. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Open-office hours
Alcoholism
Ask permission to put them on hold & wait for a response
Claim

19. A request for payment under an insurance contractor bond is called a(an)...
Claim
outpatient
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
When they get unsatisfactory lab or progress reports

20. Name four management styles?
Deductible
Grace period
Financial analysis report of went on that day
Directing - coaching - supporting - delegating

21. One who belongs to a group insurance plan is called...
Subscriber
Subjective - Objective - Assessment - Plan
7
Time limit

22. Found in a Bank statement
Participating - Non-participating - Limiting charge
W-4
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Schedule same time & day for every week

23. Drawn against the issuing bank

24. Anything that's owned
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Asset
Co-payment
Overseeing and implementing and compliance program - establish efficiently practice

25. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Coordination of benefits
participating physician
Clustering

26. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Draw red line through the mistake - Make the correction - Date & initial
Co-payment
The significant elements in any group usually constitute only a small portion of that group.

27. Attached with a stub that explains payment activity

28. A person or institution that gives medical care is a...
Blanket bonding
premium
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
provider

29. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Payables
Where you stand depends on where you sit.
Petty Cash
Open-office hours

30. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
People tend to be promoted until they reach a level beyond their competence.
SS-4
Garbage in Garbage out
Draw and electronic line through it - Make the correction - Date & initial

31. Set appointment times
Nonconsecutive filing
When they get unsatisfactory lab or progress reports
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Streaming

32. Copy of a transaction
W-2
expectancy theory
benefits
Receipts

33. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
When they get unsatisfactory lab or progress reports
inpatient
Comprehensive

34. What does SOAP stand for?
W-4
Subjective - Objective - Assessment - Plan
Financial analysis report of went on that day
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

35. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
inpatient
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Major medical

36. Consists of all the costs to run an office
Blanket bonding
Time limit
Operating budget
Account # - Date of service - ICD-9 - Balance

37. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
partial disabilities
expectancy theory
An activity expands to fill the time allotted to it.
Consumer Protection Act

38. A health program for people age 65 and older under social security is called...
Asset
Draw red line through the mistake - Make the correction - Date & initial
Consumer Protection Act
Medicare

39. Name the 3 columns used in conjunction with the Medicare fee schedule.
SS-5
Participating - Non-participating - Limiting charge
The balance - checks paid - withdraws - deposits - any information not posted on last statement
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

40. A patient's financial statement
SS-5
Draw red line through the mistake - Make the correction - Date & initial
Health maintenance organization
Account

41. Money by the physician to the vendor
Consumer Protection Act
Draw and electronic line through it - Make the correction - Date & initial
explanation of benefits
Payables

42. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Legal
Cashier's checks
7

43. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Overseeing and implementing and compliance program - establish efficiently practice
indemnities
expectancy theory

44. Insurance that protects you from loss
Operating budget
partial disabilities
W-4
Blanket bonding

45. What is a day-end summary?
The significant elements in any group usually constitute only a small portion of that group.
Financial analysis report of went on that day
confidentiality
Co-payment

46. Pareto's Law- ( 80/20) rule
Nonconsecutive filing
Blanket bonding
A skip
The significant elements in any group usually constitute only a small portion of that group.

47. Verifies that the account has enough money to cover the amount of the check
Disbursement
Certified checks
7
Power - achievement - affiliation

48. What are the types of commitment as it applies to employees?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Asset

49. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Subjective - Objective - Assessment - Plan
premium
Workers compensation
Receipts

50. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
inpatient
Dual choice