Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Major medical
Open-office hours
Time limit
Tri-care

2. What is a release of information form?
benefits
Clustering
Patient giving permission to release their medical information.
Schedule same time & day for every week

3. Miles Law
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Where you stand depends on where you sit.
Medicare
Open-office hours

4. Found on an Encounter form
Tri-care
confidentiality
Account # - Date of service - ICD-9 - Balance
Major medical

5. Times physicians aren't available
Time limit
A matrix
Physiologic - safety - love belonging - self- esteem - self- actualization
Garbage in Garbage out

6. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
SS-5
Restrictive
Patient
Asset

7. GiGo
W-4
Power - achievement - affiliation
premium
Garbage in Garbage out

8. What does the Americans with Disabilities Act prevent?
An activity expands to fill the time allotted to it.
Prevents discrimination for people with disabilties
Overseeing and implementing and compliance program - establish efficiently practice
When they get unsatisfactory lab or progress reports

9. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Participating - Non-participating - Limiting charge
7
Coinsurance

10. What are the types of commitment as it applies to employees?
Account # - Date of service - ICD-9 - Balance
Patient giving permission to release their medical information.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

11. NSF
Alcoholism
Non-Sufficient Funds - no money in their account
13
Daily

12. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Health maintenance organization
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

13. An amount the insured must pay before policy benefits begin is called....
A matrix
Deductible
Workers compensation
preexisting condition

14. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Receivables
Restrictive

15. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
SS-4
Ask permission to put them on hold & wait for a response
Consumer Protection Act
Alcoholism

16. Form you fill out when hired
Account # - Date of service - ICD-9 - Balance
Overseeing and implementing and compliance program - establish efficiently practice
The significant elements in any group usually constitute only a small portion of that group.
W-4

17. What are five signs of a great supervisor?
7
Financial analysis report of went on that day
Physician or facility
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

18. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Ask permission to put them on hold & wait for a response
Health maintenance organization
Adjustments

19. Name four management styles?
Dual choice
Directing - coaching - supporting - delegating
Cashier's checks
Claim

20. Numbers read in a specific order
confidentiality
Nonconsecutive filing
Accident
Patient

21. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Prevents discrimination for people with disabilties
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

22. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Receivables
Petty Cash
Physician or facility

23. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Clustering
Draw and electronic line through it - Make the correction - Date & initial
The balance - checks paid - withdraws - deposits - any information not posted on last statement
explanation of benefits

24. The theory about the importance of having and achieving a goal.
W-2
expectancy theory
participating physician
Garbage in Garbage out

25. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
People tend to be promoted until they reach a level beyond their competence.
Consumer Protection Act
confidentiality
Schedule same time & day for every week

26. Name the priority of order in which patients should be seen starting with the most important to the least important.
Accident
Non-Sufficient Funds - no money in their account
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
confidentiality

27. Must be signed when purchased

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

28. Guaranteed by the third party
Petty Cash
Money Order
Payables
Consumer Protection Act

29. How often are bank deposits made in a medical office?
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
confidentiality
Daily
SS-4

30. Benefits that are made in the form of cash payments are known as...
Account # - Date of service - ICD-9 - Balance
A skip
Major medical
indemnities

31. Cash that's used for small purchases in an office
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Directing - coaching - supporting - delegating
Alcoholism
Petty Cash

32. Put all the patients with similar symptoms/problems together
Clustering
Co-payment
Posting
Overseeing and implementing and compliance program - establish efficiently practice

33. Anything that's owned
Restrictive
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Legal
Asset

34. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Comprehensive
Major medical
Restrictive
Schedule same time & day for every week

35. What is contained in a Policy and Procedral Manual for a medical office?
indemnities
Subjective - Objective - Assessment - Plan
Legal
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

36. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Wave
provider
outpatient
Draw red line through the mistake - Make the correction - Date & initial

37. Verifies that the account has enough money to cover the amount of the check
Certified checks
SS-4
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

38. Copy of a transaction
Coinsurance
inpatient
Usual Customary Reasonable
Receipts

39. Attached with a stub that explains payment activity

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

40. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Restrictive
A skip
Prevents discrimination for people with disabilties

41. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Receivables
Legal
Coinsurance
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

42. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
inpatient
Streaming
Power - achievement - affiliation

43. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Restrictive
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

44. The information that must be collected when taking a phone message

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

45. Insurance that protects you from loss
A skip
Blanket bonding
inpatient
Certified checks

46. A person or institution that gives medical care is a...
When they get unsatisfactory lab or progress reports
provider
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
outpatient

47. A rider added to a policy to provide additional benefits for certain conditions is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Dread disease rider
Claim
Draw and electronic line through it - Make the correction - Date & initial

48. A patient's financial statement
Participating - Non-participating - Limiting charge
Subscriber
Draw red line through the mistake - Make the correction - Date & initial
Account

49. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
When they get unsatisfactory lab or progress reports
partial disabilities
preexisting condition
Participating - Non-participating - Limiting charge

50. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Operating budget
Claim
Medicare