Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Cash that's used for small purchases in an office
Financial analysis report of went on that day
Tri-care
Petty Cash
Legal

2. The HIPAA Act concerns ___________ of a pat.
Fee profile
Co-payment
premium
confidentiality

3. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Usual Customary Reasonable
W-2
Patient giving permission to release their medical information.
7

4. Attached with a stub that explains payment activity

5. Guaranteed by the third party
Money Order
Physician or facility
13
Where you stand depends on where you sit.

6. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account # - Date of service - ICD-9 - Balance
Restrictive
A matrix

7. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Participating - Non-participating - Limiting charge
When they get unsatisfactory lab or progress reports
Financial analysis report of went on that day

8. Money by the physician to the vendor
Major medical
Non-Sufficient Funds - no money in their account
W-4
Payables

9. Patient that leaves no forwarding address
A skip
Subscriber
Adjuster
Wave

10. Name the 3 columns used in conjunction with the Medicare fee schedule.
SS-4
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Patient giving permission to release their medical information.
Participating - Non-participating - Limiting charge

11. A bed patient in a hospital is called a...
inpatient
partial disabilities
Tri-care
Draw red line through the mistake - Make the correction - Date & initial

12. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Consumer Protection Act
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Posting

13. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Power - achievement - affiliation
A matrix
Posting

14. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
indemnities
Disbursement
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

15. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Disbursement
W-2
Non-Sufficient Funds - no money in their account

16. In the Learned Needs theory - what are the 3 core needs?
An activity expands to fill the time allotted to it.
Receivables
Power - achievement - affiliation
Nonconsecutive filing

17. The steps used in petty cash (in order).
expectancy theory
Power - achievement - affiliation
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
indemnities

18. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Dual choice
Subjective - Objective - Assessment - Plan
Nonconsecutive filing

19. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Accident
Traveler's checks
Participating - Non-participating - Limiting charge

20. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Directing - coaching - supporting - delegating
explanation of benefits
Dual choice
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

21. Must be signed when purchased

22. Duties of a compliance officer
expectancy theory
Non-Sufficient Funds - no money in their account
Patient giving permission to release their medical information.
Overseeing and implementing and compliance program - establish efficiently practice

23. What is contained in a Policy and Procedral Manual for a medical office?
Schedule same time & day for every week
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
outpatient
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

24. Found in a Bank statement
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
When they get unsatisfactory lab or progress reports
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

25. The theory about the importance of having and achieving a goal.
W-2
A skip
Asset
expectancy theory

26. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Receivables
Receipts
Open-office hours
Schedule same time & day for every week

27. List six motivational theories
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Financial analysis report of went on that day
W-4

28. The most common disease of the impaired physician.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Alcoholism
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

29. Copy of a transaction
Financial analysis report of went on that day
Receipts
Tri-care
Schedule same time & day for every week

30. Benefits that are made in the form of cash payments are known as...
outpatient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Receipts
indemnities

31. How often are bank deposits made in a medical office?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Consumer Protection Act
Daily
Posting

32. Money that's paid out
Blanket bonding
Disbursement
Account
Money Order

33. When should a physician handle calls from patients?
Co-payment
Patient giving permission to release their medical information.
Prevents discrimination for people with disabilties
When they get unsatisfactory lab or progress reports

34. The information that must be collected when taking a phone message

35. What are the types of commitment as it applies to employees?
Posting
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

36. A civilian health and medical program of the uniform services is called...
Garbage in Garbage out
Receipts
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Tri-care

37. A person or institution that gives medical care is a...
participating physician
provider
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

38. Numbers read in a specific order
Nonconsecutive filing
Cashier's checks
Traveler's checks
Money Order

39. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Catastrophic
Blanket bonding
Coinsurance
Nonconsecutive filing

40. Name four management styles?
When they get unsatisfactory lab or progress reports
Non-Sufficient Funds - no money in their account
Directing - coaching - supporting - delegating
Comprehensive

41. Name six types of supervisors
Coinsurance
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

42. NSF
Operating budget
Catastrophic
Non-Sufficient Funds - no money in their account
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

43. Filed with income taxes
Petty Cash
W-2
Where you stand depends on where you sit.
People tend to be promoted until they reach a level beyond their competence.

44. Set appointment times
Streaming
Schedule same time & day for every week
partial disabilities
indemnities

45. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Patient
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Physiologic - safety - love belonging - self- esteem - self- actualization
Time limit

46. What does the Americans with Disabilities Act prevent?
indemnities
Prevents discrimination for people with disabilties
Physician or facility
Where you stand depends on where you sit.

47. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Consumer Protection Act
Dual choice
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Catastrophic

48. An amount the insured must pay before policy benefits begin is called....
Deductible
Certified checks
confidentiality
SS-5

49. Employer identification #
SS-4
Financial analysis report of went on that day
The significant elements in any group usually constitute only a small portion of that group.
Certified checks

50. What does UCR stand for?
Usual Customary Reasonable
Draw and electronic line through it - Make the correction - Date & initial
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
7