Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The HIPAA Act concerns ___________ of a pat.
Certified checks
Directing - coaching - supporting - delegating
Daily
confidentiality

2. What are the five levels of Abraham Maslow's Hierarchy of needs
Patient
Physiologic - safety - love belonging - self- esteem - self- actualization
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
The balance - checks paid - withdraws - deposits - any information not posted on last statement

3. A person or institution that gives medical care is a...
provider
participating physician
Major medical
Accident

4. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Nonconsecutive filing
Traveler's checks
Schedule same time & day for every week

5. Change in a posted account
Patient
Non-Sufficient Funds - no money in their account
Adjustments
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

6. Insurance that protects you from loss
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Wave
Account
Blanket bonding

7. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Asset
Overseeing and implementing and compliance program - establish efficiently practice
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Dual choice

8. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Major medical
13
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
explanation of benefits

9. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
inpatient
Payables
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

10. A sum of money provided in a insurance policy - payable for covered services is called...
partial disabilities
Blanket bonding
Subscriber
benefits

11. Miles Law
Legal
Adjuster
Where you stand depends on where you sit.
provider

12. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Schedule same time & day for every week
Account
indemnities
Coordination of benefits

13. Times physicians aren't available
Streaming
A matrix
Voucher's checks
Draw and electronic line through it - Make the correction - Date & initial

14. Attached with a stub that explains payment activity

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15. A health program for people age 65 and older under social security is called...
W-2
Subjective - Objective - Assessment - Plan
Medicare
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

16. Employer identification #
An activity expands to fill the time allotted to it.
partial disabilities
SS-4
Restrictive

17. Must be signed when purchased

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18. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Participating - Non-participating - Limiting charge
Adjustments
Fee profile

19. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Physiologic - safety - love belonging - self- esteem - self- actualization
partial disabilities
participating physician

20. An appointment book is considered what kind of document?
Legal
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Account # - Date of service - ICD-9 - Balance
Adjustments

21. Money by the physician to the vendor
Co-payment
premium
Payables
indemnities

22. The Peter Principle
explanation of benefits
Asset
Receipts
People tend to be promoted until they reach a level beyond their competence.

23. Payment made periodically to keep and insurance policy in force is called...
Operating budget
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
premium
Asset

24. Cash that's used for small purchases in an office
Petty Cash
Posting
explanation of benefits
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

25. Money owed to the physician from the patient
Coordination of benefits
Subscriber
Receivables
Accident

26. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Alcoholism
Comprehensive
confidentiality
Participating - Non-participating - Limiting charge

27. What does SOAP stand for?
Traveler's checks
Streaming
Directing - coaching - supporting - delegating
Subjective - Objective - Assessment - Plan

28. Name the 3 columns used in conjunction with the Medicare fee schedule.
Posting
Clustering
Participating - Non-participating - Limiting charge
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

29. A person who represents either party of an insurance claim is the____
Receipts
Coordination of benefits
Adjuster
confidentiality

30. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Catastrophic
inpatient
Restrictive
An activity expands to fill the time allotted to it.

31. An amount the insured must pay before policy benefits begin is called....
Coordination of benefits
Patient giving permission to release their medical information.
Deductible
Usual Customary Reasonable

32. What does UCR stand for?
Usual Customary Reasonable
Prevents discrimination for people with disabilties
premium
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

33. Duties of a compliance officer
Wave
Garbage in Garbage out
expectancy theory
Overseeing and implementing and compliance program - establish efficiently practice

34. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Legal
A skip
Physician or facility
outpatient

35. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
benefits
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Wave
Adjuster

36. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Usual Customary Reasonable
Co-payment
Open-office hours
Wave

37. What are the types of commitment as it applies to employees?
Participating - Non-participating - Limiting charge
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Subscriber
Payables

38. Set appointment times
Streaming
Voucher's checks
Restrictive
Draw red line through the mistake - Make the correction - Date & initial

39. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Financial analysis report of went on that day
Cashier's checks
Streaming

40. Drawn against the issuing bank

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41. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
W-4
Participating - Non-participating - Limiting charge
explanation of benefits

42. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Coinsurance
benefits
Power - achievement - affiliation

43. Guaranteed by the third party
Money Order
benefits
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Receipts

44. What are five signs of a great supervisor?
Financial analysis report of went on that day
Clustering
Subscriber
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

45. The information that must be collected when taking a phone message

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46. Found on an Encounter form
provider
Traveler's checks
Operating budget
Account # - Date of service - ICD-9 - Balance

47. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Certified checks
Open-office hours
A matrix
Schedule same time & day for every week

48. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Deductible
Operating budget
Receipts

49. A bed patient in a hospital is called a...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Ask permission to put them on hold & wait for a response
explanation of benefits
inpatient

50. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Coinsurance
People tend to be promoted until they reach a level beyond their competence.
Ask permission to put them on hold & wait for a response