Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name four management styles?
Voucher's checks
SS-5
Payables
Directing - coaching - supporting - delegating

2. Found on an Encounter form
Schedule same time & day for every week
Account # - Date of service - ICD-9 - Balance
Claim
Prevents discrimination for people with disabilties

3. In the Learned Needs theory - what are the 3 core needs?
Coinsurance
Power - achievement - affiliation
Co-payment
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

4. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Daily
13
partial disabilities

5. An unexpected event which may cause injury is called...
Disbursement
Accident
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Voucher's checks

6. What are the types of commitment as it applies to employees?
Directing - coaching - supporting - delegating
Ask permission to put them on hold & wait for a response
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
13

7. Pareto's Law- ( 80/20) rule
Coinsurance
The significant elements in any group usually constitute only a small portion of that group.
Petty Cash
13

8. The steps used in petty cash (in order).
Cashier's checks
Petty Cash
Directing - coaching - supporting - delegating
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

9. Money by the physician to the vendor
Non-Sufficient Funds - no money in their account
Payables
Cashier's checks
Coordination of benefits

10. Payment made periodically to keep and insurance policy in force is called...
premium
Money Order
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
A matrix

11. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Adjustments
Posting
Petty Cash

12. Parkinson's Law
Major medical
7
Payables
An activity expands to fill the time allotted to it.

13. The information in the chart belongs to the...
A skip
Patient
provider
An activity expands to fill the time allotted to it.

14. A sum of money provided in a insurance policy - payable for covered services is called...
Streaming
benefits
Physician or facility
Claim

15. A bed patient in a hospital is called a...
Money Order
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Posting
inpatient

16. What is a release of information form?
Comprehensive
Physician or facility
Physiologic - safety - love belonging - self- esteem - self- actualization
Patient giving permission to release their medical information.

17. An amount the insured must pay before policy benefits begin is called....
Usual Customary Reasonable
Deductible
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Power - achievement - affiliation

18. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Accident
Consumer Protection Act
Asset
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

19. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Asset
Daily
Traveler's checks

20. The Peter Principle
A skip
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
provider
People tend to be promoted until they reach a level beyond their competence.

21. What are five signs of a great supervisor?
Patient giving permission to release their medical information.
Coinsurance
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

22. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Medicare
Deductible
Open-office hours

23. The information that must be collected when taking a phone message

24. Money that's paid out
Adjuster
Disbursement
Coordination of benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

25. Cash that's used for small purchases in an office
Petty Cash
Subjective - Objective - Assessment - Plan
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
outpatient

26. Filed with income taxes
SS-5
Coordination of benefits
When they get unsatisfactory lab or progress reports
W-2

27. What does SOAP stand for?
Adjustments
Subjective - Objective - Assessment - Plan
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Prevents discrimination for people with disabilties

28. List six motivational theories
Accident
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
premium

29. Attached with a stub that explains payment activity

30. Insurance that protects you from loss
Coordination of benefits
Wave
confidentiality
Blanket bonding

31. The law of effect
Physiologic - safety - love belonging - self- esteem - self- actualization
People tend to be promoted until they reach a level beyond their competence.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Disbursement

32. Duties of a compliance officer
Directing - coaching - supporting - delegating
Consumer Protection Act
premium
Overseeing and implementing and compliance program - establish efficiently practice

33. The original chart belongs to the...
Account
Physician or facility
Garbage in Garbage out
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

34. Patient that leaves no forwarding address
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Non-Sufficient Funds - no money in their account
Daily
A skip

35. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
SS-5
Power - achievement - affiliation
Patient giving permission to release their medical information.
explanation of benefits

36. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Prevents discrimination for people with disabilties
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Voucher's checks
participating physician

37. Employer identification #
SS-4
Certified checks
Schedule same time & day for every week
Coordination of benefits

38. Verifies that the account has enough money to cover the amount of the check
Major medical
Patient
Certified checks
W-4

39. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Legal
Grace period
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

40. How often are bank deposits made in a medical office?
Posting
Garbage in Garbage out
Daily
Dread disease rider

41. Must be signed when purchased

42. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Disbursement
Health maintenance organization
Directing - coaching - supporting - delegating
Receipts

43. What are the five levels of Abraham Maslow's Hierarchy of needs
Overseeing and implementing and compliance program - establish efficiently practice
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
A matrix
Physiologic - safety - love belonging - self- esteem - self- actualization

44. A person or institution that gives medical care is a...
explanation of benefits
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Catastrophic
provider

45. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
SS-5
Draw and electronic line through it - Make the correction - Date & initial
When they get unsatisfactory lab or progress reports
Schedule same time & day for every week

46. The order to prepare an office to open.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
explanation of benefits
Deductible

47. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Receipts
Patient
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

48. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
13
Coinsurance
Accident
Overseeing and implementing and compliance program - establish efficiently practice

49. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Deductible
Grace period
Dread disease rider
Where you stand depends on where you sit.

50. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
preexisting condition
Financial analysis report of went on that day
Dual choice
The significant elements in any group usually constitute only a small portion of that group.