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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A person or institution that gives medical care is a...
provider
Medicare
Physician or facility
Adjuster

2. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
W-2
partial disabilities

3. An appointment book is considered what kind of document?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Usual Customary Reasonable
Legal
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

4. A bed patient in a hospital is called a...
Draw red line through the mistake - Make the correction - Date & initial
Major medical
inpatient
Schedule same time & day for every week

5. What is a release of information form?
Participating - Non-participating - Limiting charge
Patient giving permission to release their medical information.
Voucher's checks
W-4

6. Numbers read in a specific order
7
Nonconsecutive filing
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Accident

7. Benefits that are made in the form of cash payments are known as...
Claim
provider
indemnities
premium

8. Form you fill out when hired
expectancy theory
W-4
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A matrix

9. Money by the physician to the vendor
Subjective - Objective - Assessment - Plan
Payables
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Draw red line through the mistake - Make the correction - Date & initial

10. Duties of a compliance officer
confidentiality
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Dual choice
Overseeing and implementing and compliance program - establish efficiently practice

11. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Clustering
confidentiality
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

12. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
inpatient
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Health maintenance organization
Adjuster

13. The original chart belongs to the...
Voucher's checks
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
An activity expands to fill the time allotted to it.
Physician or facility

14. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Certified checks
Directing - coaching - supporting - delegating
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

15. Money that's paid out
confidentiality
expectancy theory
Disbursement
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

16. One who belongs to a group insurance plan is called...
Subscriber
13
SS-5
inpatient

17. Found on an Encounter form
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Participating - Non-participating - Limiting charge
indemnities
Account # - Date of service - ICD-9 - Balance

18. Must be signed when purchased

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19. NSF
Accident
Asset
Non-Sufficient Funds - no money in their account
SS-5

20. Put all the patients with similar symptoms/problems together
Clustering
Disbursement
W-2
A matrix

21. An amount the insured must pay before policy benefits begin is called....
Deductible
Asset
Account # - Date of service - ICD-9 - Balance
Nonconsecutive filing

22. A sum of money provided in a insurance policy - payable for covered services is called...
Financial analysis report of went on that day
Petty Cash
benefits
When they get unsatisfactory lab or progress reports

23. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Traveler's checks
partial disabilities
Usual Customary Reasonable
Adjustments

24. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Operating budget
Medicare
Dual choice
Co-payment

25. Guaranteed by the third party
Major medical
Directing - coaching - supporting - delegating
Disbursement
Money Order

26. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
7
Operating budget
Deductible

27. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Dread disease rider
Draw red line through the mistake - Make the correction - Date & initial
Wave
explanation of benefits

28. Filed with income taxes
W-2
Patient
The significant elements in any group usually constitute only a small portion of that group.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

29. Times physicians aren't available
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
A matrix
Restrictive
Receipts

30. When should a physician handle calls from patients?
The significant elements in any group usually constitute only a small portion of that group.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Account # - Date of service - ICD-9 - Balance
When they get unsatisfactory lab or progress reports

31. A request for payment under an insurance contractor bond is called a(an)...
Claim
People tend to be promoted until they reach a level beyond their competence.
Open-office hours
When they get unsatisfactory lab or progress reports

32. The Peter Principle
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
partial disabilities
Certified checks
People tend to be promoted until they reach a level beyond their competence.

33. Insurance that protects you from loss
Blanket bonding
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
inpatient
Health maintenance organization

34. Name the priority of order in which patients should be seen starting with the most important to the least important.
Traveler's checks
Directing - coaching - supporting - delegating
Operating budget
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

35. What are five signs of a great supervisor?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Open-office hours
Nonconsecutive filing

36. Copy of a transaction
Subjective - Objective - Assessment - Plan
Receipts
confidentiality
Account

37. GiGo
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Ask permission to put them on hold & wait for a response
Garbage in Garbage out

38. Name the 3 columns used in conjunction with the Medicare fee schedule.
Health maintenance organization
Coordination of benefits
Participating - Non-participating - Limiting charge
Financial analysis report of went on that day

39. What does UCR stand for?
Traveler's checks
Usual Customary Reasonable
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

40. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Participating - Non-participating - Limiting charge
A skip
Adjustments

41. Name four types of common imparities
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

42. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Adjuster
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

43. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Daily
Accident
Workers compensation
Dread disease rider

44. Name four management styles?
Directing - coaching - supporting - delegating
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Subjective - Objective - Assessment - Plan
Workers compensation

45. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Dread disease rider
Financial analysis report of went on that day
Subjective - Objective - Assessment - Plan

46. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
The significant elements in any group usually constitute only a small portion of that group.
inpatient
Major medical

47. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Clustering
participating physician
provider

48. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Blanket bonding
Daily
Physiologic - safety - love belonging - self- esteem - self- actualization

49. The Pygmalion Effect
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

50. A health program for people age 65 and older under social security is called...
Coinsurance
inpatient
Medicare
Workers compensation