Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The most common disease of the impaired physician.
Alcoholism
Receipts
Subscriber
Open-office hours

2. A request for payment under an insurance contractor bond is called a(an)...
Workers compensation
Garbage in Garbage out
Claim
Daily

3. When should a physician handle calls from patients?
inpatient
When they get unsatisfactory lab or progress reports
Coordination of benefits
premium

4. Filed with income taxes
Money Order
Legal
Medicare
W-2

5. Benefits that are made in the form of cash payments are known as...
explanation of benefits
indemnities
Petty Cash
Health maintenance organization

6. What does UCR stand for?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Usual Customary Reasonable
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Draw and electronic line through it - Make the correction - Date & initial

7. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Draw red line through the mistake - Make the correction - Date & initial
Operating budget
Financial analysis report of went on that day

8. Drawn against the issuing bank

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9. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
An activity expands to fill the time allotted to it.
Prevents discrimination for people with disabilties
participating physician
Dual choice

10. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Participating - Non-participating - Limiting charge
Dread disease rider
outpatient

11. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Money Order
W-4
Dread disease rider

12. One who belongs to a group insurance plan is called...
Receivables
expectancy theory
Ask permission to put them on hold & wait for a response
Subscriber

13. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
expectancy theory
13
Account # - Date of service - ICD-9 - Balance

14. An unexpected event which may cause injury is called...
Medicare
SS-5
Daily
Accident

15. The original chart belongs to the...
Subjective - Objective - Assessment - Plan
Alcoholism
Nonconsecutive filing
Physician or facility

16. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Receivables
Time limit
Cashier's checks
explanation of benefits

17. A rider added to a policy to provide additional benefits for certain conditions is called...
Asset
preexisting condition
W-2
Dread disease rider

18. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
explanation of benefits
13
Comprehensive
Draw red line through the mistake - Make the correction - Date & initial

19. The Peter Principle
Clustering
People tend to be promoted until they reach a level beyond their competence.
Alcoholism
Coordination of benefits

20. In the Learned Needs theory - what are the 3 core needs?
Receivables
Time limit
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Power - achievement - affiliation

21. Employer identification #
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
SS-4
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Schedule same time & day for every week

22. Consists of all the costs to run an office
Operating budget
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Asset
Comprehensive

23. How often are bank deposits made in a medical office?
Ask permission to put them on hold & wait for a response
Daily
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Alcoholism

24. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
People tend to be promoted until they reach a level beyond their competence.
Petty Cash
Ask permission to put them on hold & wait for a response
Major medical

25. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Grace period
Draw and electronic line through it - Make the correction - Date & initial
Blanket bonding

26. What are the five levels of Abraham Maslow's Hierarchy of needs
Power - achievement - affiliation
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Physiologic - safety - love belonging - self- esteem - self- actualization

27. A sum of money provided in a insurance policy - payable for covered services is called...
Garbage in Garbage out
inpatient
Blanket bonding
benefits

28. Money by the physician to the vendor
Payables
Asset
Draw and electronic line through it - Make the correction - Date & initial
The balance - checks paid - withdraws - deposits - any information not posted on last statement

29. Attached with a stub that explains payment activity

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30. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
confidentiality
Consumer Protection Act
Time limit
Receipts

31. The information in the chart belongs to the...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Patient
Draw and electronic line through it - Make the correction - Date & initial
Cashier's checks

32. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Health maintenance organization
Voucher's checks
Dread disease rider

33. Parkinson's Law
Claim
Workers compensation
An activity expands to fill the time allotted to it.
outpatient

34. Payment made periodically to keep and insurance policy in force is called...
Wave
Non-Sufficient Funds - no money in their account
Adjustments
premium

35. What are the types of commitment as it applies to employees?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Clustering
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Subscriber

36. What is contained in a Policy and Procedral Manual for a medical office?
Patient
benefits
Claim
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

37. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
partial disabilities
Schedule same time & day for every week
Fee profile
confidentiality

38. List six motivational theories
Wave
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Garbage in Garbage out
Posting

39. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Usual Customary Reasonable
Draw red line through the mistake - Make the correction - Date & initial
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Catastrophic

40. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Receipts
Legal

41. Cash that's used for small purchases in an office
Dual choice
Petty Cash
Comprehensive
Account

42. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Payables
Fee profile
Where you stand depends on where you sit.

43. The information that must be collected when taking a phone message

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44. Anything that's owned
participating physician
Asset
Clustering
Catastrophic

45. NSF
Participating - Non-participating - Limiting charge
Workers compensation
benefits
Non-Sufficient Funds - no money in their account

46. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Open-office hours
benefits
preexisting condition
Draw and electronic line through it - Make the correction - Date & initial

47. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Daily
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Petty Cash
Consumer Protection Act

48. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Coinsurance
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Money Order
Comprehensive

49. Pareto's Law- ( 80/20) rule
confidentiality
The significant elements in any group usually constitute only a small portion of that group.
Overseeing and implementing and compliance program - establish efficiently practice
Cashier's checks

50. Verifies that the account has enough money to cover the amount of the check
Draw and electronic line through it - Make the correction - Date & initial
Asset
Certified checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages