Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
indemnities
Co-payment
Operating budget
7

2. The original chart belongs to the...
Physician or facility
Account # - Date of service - ICD-9 - Balance
outpatient
Financial analysis report of went on that day

3. Money owed to the physician from the patient
W-4
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Receivables
Traveler's checks

4. Miles Law
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Dread disease rider
Payables
Where you stand depends on where you sit.

5. An unexpected event which may cause injury is called...
Disbursement
Accident
Alcoholism
The significant elements in any group usually constitute only a small portion of that group.

6. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Ask permission to put them on hold & wait for a response
Usual Customary Reasonable

7. The law of effect
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Daily
Garbage in Garbage out

8. The order to prepare an office to open.
W-2
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Adjustments
benefits

9. Put all the patients with similar symptoms/problems together
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Clustering
Nonconsecutive filing
Dread disease rider

10. Found on an Encounter form
inpatient
Ask permission to put them on hold & wait for a response
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account # - Date of service - ICD-9 - Balance

11. The theory about the importance of having and achieving a goal.
expectancy theory
Physician or facility
benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

12. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
W-4
Receipts
A skip
Health maintenance organization

13. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Receipts
Ask permission to put them on hold & wait for a response
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Operating budget

14. A person who represents either party of an insurance claim is the____
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Traveler's checks
Adjuster
Coinsurance

15. A person or institution that gives medical care is a...
Voucher's checks
Deductible
provider
W-4

16. A request for payment under an insurance contractor bond is called a(an)...
Claim
A skip
Health maintenance organization
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

17. Numbers read in a specific order
Dread disease rider
Patient
benefits
Nonconsecutive filing

18. The most common disease of the impaired physician.
Wave
Legal
SS-4
Alcoholism

19. GiGo
SS-4
Legal
Deductible
Garbage in Garbage out

20. What does the Americans with Disabilities Act prevent?
explanation of benefits
Open-office hours
Garbage in Garbage out
Prevents discrimination for people with disabilties

21. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
A matrix
Disbursement
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Catastrophic

22. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
A skip
Deductible
Draw red line through the mistake - Make the correction - Date & initial
Restrictive

23. Employer identification #
Streaming
SS-4
Petty Cash
The significant elements in any group usually constitute only a small portion of that group.

24. What are five signs of a great supervisor?
Certified checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Fee profile
Legal

25. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Receipts
Grace period
Consumer Protection Act

26. What is a release of information form?
13
participating physician
Co-payment
Patient giving permission to release their medical information.

27. Found in a Bank statement
partial disabilities
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Medicare
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

28. Copy of a transaction
Receipts
Physiologic - safety - love belonging - self- esteem - self- actualization
Consumer Protection Act
Co-payment

29. Parkinson's Law
An activity expands to fill the time allotted to it.
7
The significant elements in any group usually constitute only a small portion of that group.
A matrix

30. Name the priority of order in which patients should be seen starting with the most important to the least important.
Subjective - Objective - Assessment - Plan
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Fee profile
Catastrophic

31. Drawn against the issuing bank

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32. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
indemnities
Coinsurance
Participating - Non-participating - Limiting charge
preexisting condition

33. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Receipts
Coinsurance
Tri-care

34. Cash that's used for small purchases in an office
Petty Cash
Account
Dual choice
Co-payment

35. The HIPAA Act concerns ___________ of a pat.
Patient
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
confidentiality
Open-office hours

36. Payment made periodically to keep and insurance policy in force is called...
7
Disbursement
premium
The significant elements in any group usually constitute only a small portion of that group.

37. A sum of money provided in a insurance policy - payable for covered services is called...
Accident
Daily
benefits
W-4

38. What are the four goals of a supervisor?
Dual choice
Where you stand depends on where you sit.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

39. Times physicians aren't available
Accident
Daily
A matrix
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

40. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Adjuster
Dual choice
Subscriber

41. Name six types of supervisors
Consumer Protection Act
Account
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Patient

42. Insurance that protects you from loss
Deductible
Blanket bonding
Time limit
Restrictive

43. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Streaming
Fee profile
Operating budget

44. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
13
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
explanation of benefits

45. A civilian health and medical program of the uniform services is called...
Tri-care
partial disabilities
When they get unsatisfactory lab or progress reports
Physiologic - safety - love belonging - self- esteem - self- actualization

46. Name four types of common imparities
Financial analysis report of went on that day
W-4
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Cashier's checks

47. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Legal
Wave
SS-4
Clustering

48. A compilation of average fees paid over time
provider
Clustering
Fee profile
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

49. Name four ways to control costs in a medical practice?
Nonconsecutive filing
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

50. Name the 3 columns used in conjunction with the Medicare fee schedule.
Daily
Participating - Non-participating - Limiting charge
Disbursement
Catastrophic