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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Consists of all the costs to run an office
Operating budget
Dual choice
Co-payment
Non-Sufficient Funds - no money in their account

2. A person who represents either party of an insurance claim is the____
When they get unsatisfactory lab or progress reports
Adjuster
People tend to be promoted until they reach a level beyond their competence.
Alcoholism

3. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
7
An activity expands to fill the time allotted to it.
Alcoholism

4. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Claim
outpatient
13
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

5. The steps used in petty cash (in order).
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Disbursement
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

6. Money owed to the physician from the patient
Payables
Receivables
7
partial disabilities

7. A rider added to a policy to provide additional benefits for certain conditions is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Dread disease rider
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
provider

8. What are the four goals of a supervisor?
Legal
Major medical
Overseeing and implementing and compliance program - establish efficiently practice
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

9. Name four types of common imparities
Directing - coaching - supporting - delegating
Major medical
An activity expands to fill the time allotted to it.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

10. An unexpected event which may cause injury is called...
Subjective - Objective - Assessment - Plan
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
W-4
Accident

11. Verifies that the account has enough money to cover the amount of the check
Patient
benefits
Certified checks
Major medical

12. A civilian health and medical program of the uniform services is called...
Tri-care
Subscriber
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Overseeing and implementing and compliance program - establish efficiently practice

13. Times physicians aren't available
A matrix
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Disbursement

14. In the Learned Needs theory - what are the 3 core needs?
outpatient
Clustering
Power - achievement - affiliation
Grace period

15. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Streaming
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Ask permission to put them on hold & wait for a response

16. Pareto's Law- ( 80/20) rule
SS-4
expectancy theory
Dread disease rider
The significant elements in any group usually constitute only a small portion of that group.

17. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
When they get unsatisfactory lab or progress reports
The balance - checks paid - withdraws - deposits - any information not posted on last statement

18. Put all the patients with similar symptoms/problems together
Physiologic - safety - love belonging - self- esteem - self- actualization
participating physician
Ask permission to put them on hold & wait for a response
Clustering

19. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Catastrophic
Consumer Protection Act
Workers compensation
Adjustments

20. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
When they get unsatisfactory lab or progress reports
Where you stand depends on where you sit.
Ask permission to put them on hold & wait for a response

21. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Subscriber
Medicare
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

22. What does UCR stand for?
Usual Customary Reasonable
Traveler's checks
Physician or facility
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

23. The information that must be collected when taking a phone message

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24. Miles Law
Where you stand depends on where you sit.
Draw red line through the mistake - Make the correction - Date & initial
benefits
SS-5

25. NSF
Consumer Protection Act
Cashier's checks
Coordination of benefits
Non-Sufficient Funds - no money in their account

26. The order to prepare an office to open.
Nonconsecutive filing
Patient giving permission to release their medical information.
Account # - Date of service - ICD-9 - Balance
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

27. The most common disease of the impaired physician.
Physician or facility
Posting
Alcoholism
Open-office hours

28. Employer identification #
A skip
Non-Sufficient Funds - no money in their account
SS-4
inpatient

29. The information in the chart belongs to the...
A matrix
Patient
Non-Sufficient Funds - no money in their account
Workers compensation

30. A health program for people age 65 and older under social security is called...
Tri-care
Co-payment
Garbage in Garbage out
Medicare

31. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Certified checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Financial analysis report of went on that day

32. What are the types of commitment as it applies to employees?
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
outpatient
Subjective - Objective - Assessment - Plan
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

33. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
7
A skip
expectancy theory

34. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Account
indemnities
Operating budget
Schedule same time & day for every week

35. Filed with income taxes
The balance - checks paid - withdraws - deposits - any information not posted on last statement
W-2
Dread disease rider
Daily

36. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Subjective - Objective - Assessment - Plan
preexisting condition

37. What are five signs of a great supervisor?
Physician or facility
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Legal

38. Insurance that protects you from loss
Blanket bonding
participating physician
Where you stand depends on where you sit.
Tri-care

39. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
expectancy theory
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Health maintenance organization

40. Copy of a transaction
inpatient
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Receipts
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

41. Found in a Bank statement
Financial analysis report of went on that day
Voucher's checks
Physiologic - safety - love belonging - self- esteem - self- actualization
The balance - checks paid - withdraws - deposits - any information not posted on last statement

42. Change in a posted account
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Subjective - Objective - Assessment - Plan
Adjustments

43. What does the Americans with Disabilities Act prevent?
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Prevents discrimination for people with disabilties
Legal

44. An amount the insured must pay before policy benefits begin is called....
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Tri-care
Garbage in Garbage out
Deductible

45. Application for a Social Security card
Patient giving permission to release their medical information.
SS-5
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
The significant elements in any group usually constitute only a small portion of that group.

46. The original chart belongs to the...
Physician or facility
Where you stand depends on where you sit.
Adjustments
Receivables

47. Patient that leaves no forwarding address
Deductible
expectancy theory
Catastrophic
A skip

48. Attached with a stub that explains payment activity

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49. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Patient giving permission to release their medical information.
Asset
Restrictive

50. What is a day-end summary?
Draw and electronic line through it - Make the correction - Date & initial
Participating - Non-participating - Limiting charge
Receivables
Financial analysis report of went on that day

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Medical Office Management

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