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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Adjuster
Certified checks

2. The Peter Principle
When they get unsatisfactory lab or progress reports
Accident
People tend to be promoted until they reach a level beyond their competence.
Money Order

3. Attached with a stub that explains payment activity

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4. What are the types of commitment as it applies to employees?
confidentiality
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
preexisting condition

5. A health program for people age 65 and older under social security is called...
Wave
Medicare
Draw red line through the mistake - Make the correction - Date & initial
Ask permission to put them on hold & wait for a response

6. A sum of money provided in a insurance policy - payable for covered services is called...
Payables
Health maintenance organization
benefits
People tend to be promoted until they reach a level beyond their competence.

7. Insurance that protects you from loss
confidentiality
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Blanket bonding

8. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
W-4
Blanket bonding
Coinsurance
Ask permission to put them on hold & wait for a response

9. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
participating physician
Dual choice
Claim
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

10. NSF
Dread disease rider
Financial analysis report of went on that day
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Non-Sufficient Funds - no money in their account

11. Benefits that are made in the form of cash payments are known as...
indemnities
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Grace period

12. Anything that's owned
Subjective - Objective - Assessment - Plan
Coordination of benefits
Tri-care
Asset

13. What does the Americans with Disabilities Act prevent?
Clustering
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
explanation of benefits
Prevents discrimination for people with disabilties

14. How often are bank deposits made in a medical office?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Daily
Accident
Traveler's checks

15. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Claim
Schedule same time & day for every week
inpatient

16. A request for payment under an insurance contractor bond is called a(an)...
Financial analysis report of went on that day
Patient
Money Order
Claim

17. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Where you stand depends on where you sit.
An activity expands to fill the time allotted to it.
Wave
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

18. What does SOAP stand for?
A matrix
Subjective - Objective - Assessment - Plan
Adjuster
explanation of benefits

19. The most common disease of the impaired physician.
People tend to be promoted until they reach a level beyond their competence.
Tri-care
Alcoholism
Major medical

20. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Fee profile
Alcoholism
Receipts

21. The Pygmalion Effect
Nonconsecutive filing
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Account
A matrix

22. Name four management styles?
partial disabilities
Financial analysis report of went on that day
Directing - coaching - supporting - delegating
Catastrophic

23. What does UCR stand for?
Traveler's checks
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
outpatient
Usual Customary Reasonable

24. A compilation of average fees paid over time
Petty Cash
Power - achievement - affiliation
Fee profile
partial disabilities

25. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Coinsurance
Legal
Physiologic - safety - love belonging - self- esteem - self- actualization

26. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Prevents discrimination for people with disabilties
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
partial disabilities
Operating budget

27. Guaranteed by the third party
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Money Order
indemnities
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

28. Numbers read in a specific order
Nonconsecutive filing
Comprehensive
Draw red line through the mistake - Make the correction - Date & initial
7

29. GiGo
Garbage in Garbage out
Participating - Non-participating - Limiting charge
Schedule same time & day for every week
benefits

30. What is contained in a Policy and Procedral Manual for a medical office?
Ask permission to put them on hold & wait for a response
Major medical
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Time limit

31. An appointment book is considered what kind of document?
Grace period
Legal
Voucher's checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

32. Set appointment times
Streaming
Workers compensation
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

33. Money owed to the physician from the patient
indemnities
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Daily
Receivables

34. The original chart belongs to the...
Physician or facility
Receipts
Time limit
Directing - coaching - supporting - delegating

35. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
People tend to be promoted until they reach a level beyond their competence.
W-4
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
7

36. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
expectancy theory
explanation of benefits
Fee profile
Consumer Protection Act

37. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Cashier's checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Coinsurance
Account

38. Verifies that the account has enough money to cover the amount of the check
Physician or facility
Alcoholism
Comprehensive
Certified checks

39. Name four ways to control costs in a medical practice?
People tend to be promoted until they reach a level beyond their competence.
Account
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
W-2

40. Filed with income taxes
W-2
Draw red line through the mistake - Make the correction - Date & initial
Blanket bonding
Coinsurance

41. Consists of all the costs to run an office
Operating budget
Adjuster
preexisting condition
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

42. Miles Law
Where you stand depends on where you sit.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Medicare
explanation of benefits

43. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
W-4
Comprehensive
Usual Customary Reasonable

44. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Posting
Directing - coaching - supporting - delegating
Voucher's checks

45. What is a day-end summary?
Dual choice
Financial analysis report of went on that day
Posting
Physician or facility

46. What are the five levels of Abraham Maslow's Hierarchy of needs
Asset
Receivables
Physiologic - safety - love belonging - self- esteem - self- actualization
Coinsurance

47. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Cashier's checks
Financial analysis report of went on that day
Adjustments

48. Name six types of supervisors
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Major medical
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Prevents discrimination for people with disabilties

49. The steps used in petty cash (in order).
Patient
SS-5
Deductible
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

50. The information that must be collected when taking a phone message

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Medical Office Management

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