Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A sum of money provided in a insurance policy - payable for covered services is called...
13
benefits
Petty Cash
Comprehensive

2. What are the five levels of Abraham Maslow's Hierarchy of needs
SS-4
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Wave
Physiologic - safety - love belonging - self- esteem - self- actualization

3. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
Legal
Directing - coaching - supporting - delegating
Subscriber

4. Numbers read in a specific order
Power - achievement - affiliation
Nonconsecutive filing
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Disbursement

5. Guaranteed by the third party
The significant elements in any group usually constitute only a small portion of that group.
Money Order
partial disabilities
Where you stand depends on where you sit.

6. Name four ways to control costs in a medical practice?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
People tend to be promoted until they reach a level beyond their competence.
explanation of benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

7. Name the priority of order in which patients should be seen starting with the most important to the least important.
Fee profile
Account # - Date of service - ICD-9 - Balance
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

8. Must be signed when purchased

9. The Pygmalion Effect
Disbursement
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Legal
preexisting condition

10. Drawn against the issuing bank

11. List of all financial transactions on a ledger
Grace period
Posting
Clustering
Draw and electronic line through it - Make the correction - Date & initial

12. Money by the physician to the vendor
Subjective - Objective - Assessment - Plan
Clustering
Payables
Petty Cash

13. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Petty Cash
preexisting condition
Open-office hours
Grace period

14. Found in a Bank statement
Adjuster
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Fee profile
The balance - checks paid - withdraws - deposits - any information not posted on last statement

15. A person who represents either party of an insurance claim is the____
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Adjuster
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Health maintenance organization

16. The steps used in petty cash (in order).
Prevents discrimination for people with disabilties
benefits
Coinsurance
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

17. What does the Americans with Disabilities Act prevent?
SS-4
Accident
Physician or facility
Prevents discrimination for people with disabilties

18. A patient's financial statement
Comprehensive
premium
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Account

19. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Wave
Consumer Protection Act
Physician or facility

20. The HIPAA Act concerns ___________ of a pat.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Tri-care
confidentiality
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

21. Verifies that the account has enough money to cover the amount of the check
expectancy theory
Certified checks
premium
Coordination of benefits

22. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
partial disabilities
Legal
Nonconsecutive filing

23. In the Learned Needs theory - what are the 3 core needs?
Streaming
SS-5
Power - achievement - affiliation
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

24. Name the 3 columns used in conjunction with the Medicare fee schedule.
Subscriber
Tri-care
Participating - Non-participating - Limiting charge
Nonconsecutive filing

25. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
preexisting condition
7
participating physician
Blanket bonding

26. A health program for people age 65 and older under social security is called...
Patient giving permission to release their medical information.
Medicare
A skip
Certified checks

27. Parkinson's Law
Comprehensive
An activity expands to fill the time allotted to it.
Coinsurance
Voucher's checks

28. Miles Law
provider
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Where you stand depends on where you sit.
Catastrophic

29. Set appointment times
Subjective - Objective - Assessment - Plan
Overseeing and implementing and compliance program - establish efficiently practice
Streaming
Physiologic - safety - love belonging - self- esteem - self- actualization

30. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
preexisting condition
indemnities
explanation of benefits
A skip

31. Change in a posted account
Receivables
Garbage in Garbage out
Adjustments
Time limit

32. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Account
People tend to be promoted until they reach a level beyond their competence.
Grace period
Time limit

33. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Physiologic - safety - love belonging - self- esteem - self- actualization
Workers compensation
Draw red line through the mistake - Make the correction - Date & initial

34. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Posting
Workers compensation
Legal

35. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
outpatient
Traveler's checks
A skip

36. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
premium
Tri-care
Schedule same time & day for every week
participating physician

37. A civilian health and medical program of the uniform services is called...
Legal
Tri-care
outpatient
People tend to be promoted until they reach a level beyond their competence.

38. List six motivational theories
outpatient
Garbage in Garbage out
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Draw red line through the mistake - Make the correction - Date & initial

39. Filed with income taxes
Receipts
W-2
Dread disease rider
Participating - Non-participating - Limiting charge

40. The most common disease of the impaired physician.
explanation of benefits
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Alcoholism
Ask permission to put them on hold & wait for a response

41. A compilation of average fees paid over time
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Clustering
Deductible
Fee profile

42. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
SS-4
Catastrophic
Wave

43. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Dread disease rider
Disbursement
Operating budget
Coordination of benefits

44. What is contained in a Policy and Procedral Manual for a medical office?
The significant elements in any group usually constitute only a small portion of that group.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Claim

45. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
People tend to be promoted until they reach a level beyond their competence.
Restrictive
Non-Sufficient Funds - no money in their account
partial disabilities

46. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Draw and electronic line through it - Make the correction - Date & initial
provider
Physician or facility

47. What is a day-end summary?
Open-office hours
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Financial analysis report of went on that day
Prevents discrimination for people with disabilties

48. Money that's paid out
Fee profile
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Disbursement
Garbage in Garbage out

49. The Peter Principle
Coinsurance
People tend to be promoted until they reach a level beyond their competence.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Blanket bonding

50. How often are bank deposits made in a medical office?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Daily
Posting
Overseeing and implementing and compliance program - establish efficiently practice