Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the five levels of Abraham Maslow's Hierarchy of needs
Adjustments
Physiologic - safety - love belonging - self- esteem - self- actualization
Workers compensation
Payables

2. Verifies that the account has enough money to cover the amount of the check
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Account # - Date of service - ICD-9 - Balance
Certified checks
Coordination of benefits

3. When should a physician handle calls from patients?
Restrictive
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
inpatient
When they get unsatisfactory lab or progress reports

4. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Open-office hours
Catastrophic
Workers compensation
SS-5

5. A civilian health and medical program of the uniform services is called...
W-4
Draw red line through the mistake - Make the correction - Date & initial
Tri-care
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

6. Name four management styles?
outpatient
premium
Directing - coaching - supporting - delegating
Overseeing and implementing and compliance program - establish efficiently practice

7. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
partial disabilities
explanation of benefits
W-2
premium

8. The law of effect
Participating - Non-participating - Limiting charge
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Money Order
SS-4

9. What is a day-end summary?
Patient
premium
inpatient
Financial analysis report of went on that day

10. Set appointment times
Subjective - Objective - Assessment - Plan
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
confidentiality
Streaming

11. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Health maintenance organization
Blanket bonding
Adjuster

12. The information in the chart belongs to the...
When they get unsatisfactory lab or progress reports
Patient
Adjuster
Non-Sufficient Funds - no money in their account

13. Employer identification #
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
SS-4
Operating budget
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

14. Cash that's used for small purchases in an office
Fee profile
Petty Cash
Dual choice
outpatient

15. Patient that leaves no forwarding address
Directing - coaching - supporting - delegating
13
Medicare
A skip

16. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Workers compensation
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Consumer Protection Act
Account # - Date of service - ICD-9 - Balance

17. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
provider
Coordination of benefits
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Garbage in Garbage out

18. Duties of a compliance officer
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Prevents discrimination for people with disabilties
Overseeing and implementing and compliance program - establish efficiently practice
13

19. A sum of money provided in a insurance policy - payable for covered services is called...
Nonconsecutive filing
Restrictive
partial disabilities
benefits

20. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Fee profile
participating physician

21. An unexpected event which may cause injury is called...
Accident
Open-office hours
Claim
Blanket bonding

22. What are the four goals of a supervisor?
Adjuster
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
SS-5
Operating budget

23. Found on an Encounter form
Disbursement
SS-4
Financial analysis report of went on that day
Account # - Date of service - ICD-9 - Balance

24. Benefits that are made in the form of cash payments are known as...
An activity expands to fill the time allotted to it.
provider
indemnities
Usual Customary Reasonable

25. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
SS-5
Adjustments
Blanket bonding

26. Put all the patients with similar symptoms/problems together
Time limit
Receipts
Clustering
Usual Customary Reasonable

27. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Receivables
Non-Sufficient Funds - no money in their account
indemnities

28. Consists of all the costs to run an office
Operating budget
Wave
The significant elements in any group usually constitute only a small portion of that group.
Dual choice

29. Miles Law
Directing - coaching - supporting - delegating
Where you stand depends on where you sit.
Voucher's checks
Consumer Protection Act

30. A request for payment under an insurance contractor bond is called a(an)...
Claim
Open-office hours
Daily
Legal

31. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Clustering
Cashier's checks
Coinsurance
Fee profile

32. Form you fill out when hired
W-4
Posting
Where you stand depends on where you sit.
Alcoholism

33. The information that must be collected when taking a phone message

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34. The theory about the importance of having and achieving a goal.
Daily
expectancy theory
Grace period
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

35. Numbers read in a specific order
Nonconsecutive filing
Cashier's checks
participating physician
Dread disease rider

36. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Where you stand depends on where you sit.
Open-office hours
Voucher's checks
participating physician

37. The HIPAA Act concerns ___________ of a pat.
confidentiality
Dual choice
Grace period
A matrix

38. Name six types of supervisors
Consumer Protection Act
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Traveler's checks

39. An appointment book is considered what kind of document?
Legal
Directing - coaching - supporting - delegating
W-2
Nonconsecutive filing

40. Anything that's owned
Asset
inpatient
explanation of benefits
Participating - Non-participating - Limiting charge

41. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
expectancy theory
A skip
Where you stand depends on where you sit.
Dual choice

42. How often are bank deposits made in a medical office?
Daily
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Financial analysis report of went on that day

43. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Adjuster
Wave

44. A patient's financial statement
Account
Comprehensive
Coordination of benefits
Financial analysis report of went on that day

45. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Nonconsecutive filing
A skip
Usual Customary Reasonable

46. The steps used in petty cash (in order).
explanation of benefits
Coordination of benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Patient giving permission to release their medical information.

47. Parkinson's Law
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
An activity expands to fill the time allotted to it.
Usual Customary Reasonable
Where you stand depends on where you sit.

48. Filed with income taxes
Posting
W-2
Open-office hours
A matrix

49. A compilation of average fees paid over time
Fee profile
Account # - Date of service - ICD-9 - Balance
Adjustments
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

50. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Garbage in Garbage out
Voucher's checks
Payables