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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Pareto's Law- ( 80/20) rule
Ask permission to put them on hold & wait for a response
outpatient
Patient giving permission to release their medical information.
The significant elements in any group usually constitute only a small portion of that group.

2. A health program for people age 65 and older under social security is called...
Fee profile
Medicare
Health maintenance organization
Schedule same time & day for every week

3. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Coordination of benefits
W-2
Alcoholism
Wave

4. The HIPAA Act concerns ___________ of a pat.
confidentiality
Operating budget
provider
Coordination of benefits

5. What are the five levels of Abraham Maslow's Hierarchy of needs
Open-office hours
Overseeing and implementing and compliance program - establish efficiently practice
Physiologic - safety - love belonging - self- esteem - self- actualization
A skip

6. Change in a posted account
Physician or facility
Subjective - Objective - Assessment - Plan
Posting
Adjustments

7. Duties of a compliance officer
Deductible
Draw and electronic line through it - Make the correction - Date & initial
When they get unsatisfactory lab or progress reports
Overseeing and implementing and compliance program - establish efficiently practice

8. What are five signs of a great supervisor?
Voucher's checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
benefits
Non-Sufficient Funds - no money in their account

9. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
7
Coinsurance
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

10. Found in a Bank statement
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

11. The theory about the importance of having and achieving a goal.
A skip
partial disabilities
expectancy theory
Tri-care

12. The steps used in petty cash (in order).
Coinsurance
Overseeing and implementing and compliance program - establish efficiently practice
Participating - Non-participating - Limiting charge
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

13. What does UCR stand for?
7
Usual Customary Reasonable
Voucher's checks
provider

14. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Patient giving permission to release their medical information.
Power - achievement - affiliation
Voucher's checks
Ask permission to put them on hold & wait for a response

15. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Consumer Protection Act
Patient
The balance - checks paid - withdraws - deposits - any information not posted on last statement

16. A patient's financial statement
Adjustments
Account
Usual Customary Reasonable
benefits

17. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Ask permission to put them on hold & wait for a response
outpatient
Dual choice

18. An amount the insured must pay before policy benefits begin is called....
premium
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Physician or facility
Deductible

19. Filed with income taxes
W-2
outpatient
Non-Sufficient Funds - no money in their account
Patient giving permission to release their medical information.

20. The original chart belongs to the...
Physician or facility
expectancy theory
Draw and electronic line through it - Make the correction - Date & initial
Power - achievement - affiliation

21. An unexpected event which may cause injury is called...
participating physician
W-4
Accident
confidentiality

22. Form you fill out when hired
preexisting condition
An activity expands to fill the time allotted to it.
W-4
Time limit

23. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Coordination of benefits
Patient giving permission to release their medical information.
Traveler's checks

24. One who belongs to a group insurance plan is called...
outpatient
Overseeing and implementing and compliance program - establish efficiently practice
Financial analysis report of went on that day
Subscriber

25. The information in the chart belongs to the...
Patient
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Account # - Date of service - ICD-9 - Balance
Nonconsecutive filing

26. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Catastrophic
Draw and electronic line through it - Make the correction - Date & initial
Disbursement

27. Name the priority of order in which patients should be seen starting with the most important to the least important.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
People tend to be promoted until they reach a level beyond their competence.
Claim

28. A bed patient in a hospital is called a...
Physician or facility
Schedule same time & day for every week
inpatient
Directing - coaching - supporting - delegating

29. Name four ways to control costs in a medical practice?
Comprehensive
Legal
Physician or facility
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

30. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Accident
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Restrictive
The balance - checks paid - withdraws - deposits - any information not posted on last statement

31. A person who represents either party of an insurance claim is the____
People tend to be promoted until they reach a level beyond their competence.
outpatient
Operating budget
Adjuster

32. Drawn against the issuing bank

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33. Found on an Encounter form
7
Account # - Date of service - ICD-9 - Balance
Asset
Schedule same time & day for every week

34. A rider added to a policy to provide additional benefits for certain conditions is called...
Wave
Receivables
partial disabilities
Dread disease rider

35. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
partial disabilities
indemnities
Financial analysis report of went on that day

36. What are the four goals of a supervisor?
Alcoholism
indemnities
Adjustments
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

37. Times physicians aren't available
A matrix
W-2
inpatient
Grace period

38. A civilian health and medical program of the uniform services is called...
Adjustments
Voucher's checks
Tri-care
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

39. What is a day-end summary?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Financial analysis report of went on that day
Posting
Schedule same time & day for every week

40. A person or institution that gives medical care is a...
explanation of benefits
When they get unsatisfactory lab or progress reports
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
provider

41. GiGo
Coordination of benefits
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Garbage in Garbage out
confidentiality

42. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Workers compensation
Operating budget
explanation of benefits
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

43. Insurance that protects you from loss
Wave
Patient giving permission to release their medical information.
Asset
Blanket bonding

44. Name four types of common imparities
Disbursement
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Consumer Protection Act
Daily

45. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Posting
Physiologic - safety - love belonging - self- esteem - self- actualization
Co-payment
Dread disease rider

46. Name four management styles?
Claim
Directing - coaching - supporting - delegating
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Financial analysis report of went on that day

47. Payment made periodically to keep and insurance policy in force is called...
A matrix
explanation of benefits
premium
Participating - Non-participating - Limiting charge

48. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
W-2
Schedule same time & day for every week
Open-office hours
Medicare

49. Parkinson's Law
W-2
Operating budget
An activity expands to fill the time allotted to it.
Receipts

50. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Money Order
Account
Directing - coaching - supporting - delegating