Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A bed patient in a hospital is called a...
Account
inpatient
Financial analysis report of went on that day
premium

2. Must be signed when purchased

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3. NSF
Non-Sufficient Funds - no money in their account
SS-5
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Prevents discrimination for people with disabilties

4. A rider added to a policy to provide additional benefits for certain conditions is called...
An activity expands to fill the time allotted to it.
Restrictive
Dread disease rider
Physiologic - safety - love belonging - self- esteem - self- actualization

5. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Posting
Major medical

6. A sum of money provided in a insurance policy - payable for covered services is called...
outpatient
benefits
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

7. Times physicians aren't available
Schedule same time & day for every week
Time limit
Money Order
A matrix

8. In the Learned Needs theory - what are the 3 core needs?
Participating - Non-participating - Limiting charge
Power - achievement - affiliation
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Asset

9. Consists of all the costs to run an office
Major medical
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Operating budget
Voucher's checks

10. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Coordination of benefits
partial disabilities
Physician or facility
Posting

11. The information that must be collected when taking a phone message

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12. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Blanket bonding
confidentiality
Draw and electronic line through it - Make the correction - Date & initial
Restrictive

13. Name four management styles?
Directing - coaching - supporting - delegating
partial disabilities
Certified checks
Patient

14. One who belongs to a group insurance plan is called...
Usual Customary Reasonable
Subscriber
People tend to be promoted until they reach a level beyond their competence.
Coordination of benefits

15. Drawn against the issuing bank

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16. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
benefits
Time limit
Ask permission to put them on hold & wait for a response

17. Money that's paid out
Disbursement
Draw and electronic line through it - Make the correction - Date & initial
Patient
Asset

18. Numbers read in a specific order
Non-Sufficient Funds - no money in their account
Dread disease rider
Nonconsecutive filing
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

19. Form you fill out when hired
benefits
Participating - Non-participating - Limiting charge
Schedule same time & day for every week
W-4

20. List of all financial transactions on a ledger
SS-5
Posting
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
SS-4

21. The HIPAA Act concerns ___________ of a pat.
A skip
confidentiality
Account # - Date of service - ICD-9 - Balance
Ask permission to put them on hold & wait for a response

22. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Receipts
Coinsurance
Claim

23. What is a release of information form?
Accident
inpatient
Patient giving permission to release their medical information.
The significant elements in any group usually constitute only a small portion of that group.

24. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
Asset
A matrix
Overseeing and implementing and compliance program - establish efficiently practice

25. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Wave
Alcoholism
Ask permission to put them on hold & wait for a response
7

26. An amount the insured must pay before policy benefits begin is called....
Deductible
Schedule same time & day for every week
Coinsurance
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

27. List six motivational theories
explanation of benefits
Catastrophic
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Asset

28. Found on an Encounter form
Comprehensive
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Account # - Date of service - ICD-9 - Balance
Medicare

29. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
expectancy theory
Dual choice
Clustering

30. GiGo
Garbage in Garbage out
Open-office hours
Asset
Account # - Date of service - ICD-9 - Balance

31. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Time limit
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
outpatient
Usual Customary Reasonable

32. Benefits that are made in the form of cash payments are known as...
Receivables
Certified checks
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
indemnities

33. Employer identification #
benefits
Dread disease rider
Adjuster
SS-4

34. A person who represents either party of an insurance claim is the____
Co-payment
Participating - Non-participating - Limiting charge
Adjuster
Directing - coaching - supporting - delegating

35. A civilian health and medical program of the uniform services is called...
Tri-care
Time limit
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Posting

36. The original chart belongs to the...
Wave
Fee profile
Physician or facility
Restrictive

37. Cash that's used for small purchases in an office
participating physician
Petty Cash
Draw red line through the mistake - Make the correction - Date & initial
Accident

38. What does UCR stand for?
Clustering
Adjustments
Consumer Protection Act
Usual Customary Reasonable

39. The information in the chart belongs to the...
Health maintenance organization
Receivables
Grace period
Patient

40. Verifies that the account has enough money to cover the amount of the check
Fee profile
Voucher's checks
Patient giving permission to release their medical information.
Certified checks

41. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Catastrophic
Account # - Date of service - ICD-9 - Balance
Health maintenance organization
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

42. What is a day-end summary?
Financial analysis report of went on that day
Draw red line through the mistake - Make the correction - Date & initial
SS-5
Traveler's checks

43. What does the Americans with Disabilities Act prevent?
Open-office hours
Prevents discrimination for people with disabilties
Daily
Coinsurance

44. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Nonconsecutive filing
Certified checks
Schedule same time & day for every week
Restrictive

45. A person or institution that gives medical care is a...
Restrictive
Adjuster
Physiologic - safety - love belonging - self- esteem - self- actualization
provider

46. Set appointment times
Certified checks
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
A skip
Streaming

47. How often are bank deposits made in a medical office?
Consumer Protection Act
Daily
Major medical
SS-5

48. The theory about the importance of having and achieving a goal.
7
Prevents discrimination for people with disabilties
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
expectancy theory

49. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Blanket bonding
Major medical
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Daily

50. A request for payment under an insurance contractor bond is called a(an)...
Claim
explanation of benefits
Receipts
expectancy theory