Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A health program for people age 65 and older under social security is called...
confidentiality
Medicare
Open-office hours
Workers compensation

2. Attached with a stub that explains payment activity

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3. Insurance that protects you from loss
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Posting
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Blanket bonding

4. Pareto's Law- ( 80/20) rule
Grace period
The significant elements in any group usually constitute only a small portion of that group.
Receivables
Tri-care

5. A civilian health and medical program of the uniform services is called...
People tend to be promoted until they reach a level beyond their competence.
Tri-care
An activity expands to fill the time allotted to it.
Alcoholism

6. Put all the patients with similar symptoms/problems together
Catastrophic
Clustering
Traveler's checks
indemnities

7. The HIPAA Act concerns ___________ of a pat.
confidentiality
Deductible
Where you stand depends on where you sit.
7

8. GiGo
Legal
Co-payment
Account # - Date of service - ICD-9 - Balance
Garbage in Garbage out

9. The information in the chart belongs to the...
Time limit
Comprehensive
Patient
preexisting condition

10. An unexpected event which may cause injury is called...
Accident
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Workers compensation
Traveler's checks

11. Times physicians aren't available
Nonconsecutive filing
A matrix
provider
Overseeing and implementing and compliance program - establish efficiently practice

12. Benefits that are made in the form of cash payments are known as...
Clustering
indemnities
Schedule same time & day for every week
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

13. The theory about the importance of having and achieving a goal.
expectancy theory
A matrix
benefits
Adjustments

14. Payment made periodically to keep and insurance policy in force is called...
Directing - coaching - supporting - delegating
benefits
premium
Major medical

15. In the Learned Needs theory - what are the 3 core needs?
Restrictive
Power - achievement - affiliation
Overseeing and implementing and compliance program - establish efficiently practice
Garbage in Garbage out

16. Application for a Social Security card
explanation of benefits
preexisting condition
Subjective - Objective - Assessment - Plan
SS-5

17. What is contained in a Policy and Procedral Manual for a medical office?
Petty Cash
Power - achievement - affiliation
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

18. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Financial analysis report of went on that day
Restrictive
Subjective - Objective - Assessment - Plan
Adjuster

19. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Catastrophic
Legal
expectancy theory

20. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Petty Cash
provider
Payables

21. How often are bank deposits made in a medical office?
Workers compensation
Subscriber
participating physician
Daily

22. Miles Law
Physiologic - safety - love belonging - self- esteem - self- actualization
Receipts
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Where you stand depends on where you sit.

23. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
benefits
Nonconsecutive filing
outpatient
Draw and electronic line through it - Make the correction - Date & initial

24. Name four management styles?
outpatient
Directing - coaching - supporting - delegating
Wave
benefits

25. The information that must be collected when taking a phone message

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26. An appointment book is considered what kind of document?
Legal
13
participating physician
Claim

27. Found on an Encounter form
premium
Where you stand depends on where you sit.
Account # - Date of service - ICD-9 - Balance
Claim

28. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
partial disabilities
Disbursement
Draw red line through the mistake - Make the correction - Date & initial

29. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Usual Customary Reasonable
outpatient
preexisting condition

30. What is a day-end summary?
When they get unsatisfactory lab or progress reports
Financial analysis report of went on that day
Petty Cash
Cashier's checks

31. Name the 3 columns used in conjunction with the Medicare fee schedule.
Operating budget
Participating - Non-participating - Limiting charge
Money Order
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

32. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Draw red line through the mistake - Make the correction - Date & initial
Ask permission to put them on hold & wait for a response
Asset
Catastrophic

33. Consists of all the costs to run an office
Operating budget
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
7
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

34. Name four ways to control costs in a medical practice?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Adjustments
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

35. List of all financial transactions on a ledger
indemnities
Posting
Traveler's checks
When they get unsatisfactory lab or progress reports

36. What are the five levels of Abraham Maslow's Hierarchy of needs
Traveler's checks
Where you stand depends on where you sit.
Physiologic - safety - love belonging - self- esteem - self- actualization
Certified checks

37. What are five signs of a great supervisor?
Draw and electronic line through it - Make the correction - Date & initial
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Posting
W-4

38. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Co-payment
Asset
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Consumer Protection Act

39. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Draw and electronic line through it - Make the correction - Date & initial
Operating budget
benefits
Comprehensive

40. The most common disease of the impaired physician.
Blanket bonding
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
preexisting condition
Alcoholism

41. What is a release of information form?
Operating budget
The significant elements in any group usually constitute only a small portion of that group.
Patient
Patient giving permission to release their medical information.

42. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
People tend to be promoted until they reach a level beyond their competence.
Clustering
13

43. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Financial analysis report of went on that day
Money Order
preexisting condition
Receipts

44. Cash that's used for small purchases in an office
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Co-payment
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Petty Cash

45. Change in a posted account
Adjustments
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Claim
explanation of benefits

46. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Medicare
Open-office hours
Health maintenance organization
premium

47. What are the four goals of a supervisor?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Account # - Date of service - ICD-9 - Balance
expectancy theory

48. The Peter Principle
Overseeing and implementing and compliance program - establish efficiently practice
People tend to be promoted until they reach a level beyond their competence.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Garbage in Garbage out

49. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Overseeing and implementing and compliance program - establish efficiently practice
Physician or facility
partial disabilities
W-4

50. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Restrictive
A matrix
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.