Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Must be signed when purchased

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2. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Coordination of benefits
Voucher's checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

3. Name four management styles?
Prevents discrimination for people with disabilties
Draw red line through the mistake - Make the correction - Date & initial
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Directing - coaching - supporting - delegating

4. The steps used in petty cash (in order).
Cashier's checks
An activity expands to fill the time allotted to it.
Coordination of benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

5. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Ask permission to put them on hold & wait for a response
Major medical
preexisting condition
Catastrophic

6. Put all the patients with similar symptoms/problems together
indemnities
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Clustering
expectancy theory

7. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
confidentiality
Schedule same time & day for every week
Ask permission to put them on hold & wait for a response
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

8. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Coordination of benefits
Co-payment
Prevents discrimination for people with disabilties
Draw and electronic line through it - Make the correction - Date & initial

9. One who belongs to a group insurance plan is called...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
SS-5
Subscriber
Physiologic - safety - love belonging - self- esteem - self- actualization

10. Attached with a stub that explains payment activity

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11. When should a physician handle calls from patients?
Nonconsecutive filing
Subscriber
When they get unsatisfactory lab or progress reports
Non-Sufficient Funds - no money in their account

12. GiGo
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
indemnities
Garbage in Garbage out
The balance - checks paid - withdraws - deposits - any information not posted on last statement

13. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Account # - Date of service - ICD-9 - Balance
outpatient
benefits
participating physician

14. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
expectancy theory
Nonconsecutive filing
partial disabilities
Consumer Protection Act

15. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Dual choice
Posting
Grace period

16. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
An activity expands to fill the time allotted to it.
Draw red line through the mistake - Make the correction - Date & initial
Overseeing and implementing and compliance program - establish efficiently practice
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

17. A rider added to a policy to provide additional benefits for certain conditions is called...
Patient
Major medical
Dread disease rider
Asset

18. Payment made periodically to keep and insurance policy in force is called...
Streaming
premium
participating physician
Receipts

19. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Grace period
preexisting condition
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

20. Filed with income taxes
Claim
An activity expands to fill the time allotted to it.
A matrix
W-2

21. NSF
Non-Sufficient Funds - no money in their account
Deductible
People tend to be promoted until they reach a level beyond their competence.
Power - achievement - affiliation

22. A bed patient in a hospital is called a...
Subscriber
SS-4
Account
inpatient

23. Patient that leaves no forwarding address
Operating budget
A skip
W-2
Posting

24. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Patient giving permission to release their medical information.
Consumer Protection Act
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Restrictive

25. Form you fill out when hired
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Subscriber
Financial analysis report of went on that day
W-4

26. A person or institution that gives medical care is a...
provider
Payables
Subjective - Objective - Assessment - Plan
Certified checks

27. Cash that's used for small purchases in an office
Posting
A skip
partial disabilities
Petty Cash

28. A compilation of average fees paid over time
Overseeing and implementing and compliance program - establish efficiently practice
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Fee profile
Posting

29. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
provider
Comprehensive
Wave
The balance - checks paid - withdraws - deposits - any information not posted on last statement

30. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
inpatient

31. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Posting
Payables
Workers compensation
Financial analysis report of went on that day

32. Numbers read in a specific order
Clustering
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Receipts
Nonconsecutive filing

33. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
13
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
preexisting condition
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

34. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Directing - coaching - supporting - delegating
Nonconsecutive filing
Streaming

35. Copy of a transaction
Major medical
Overseeing and implementing and compliance program - establish efficiently practice
Receipts
preexisting condition

36. List of all financial transactions on a ledger
expectancy theory
Certified checks
Posting
W-2

37. Name the 3 columns used in conjunction with the Medicare fee schedule.
Dread disease rider
Posting
Non-Sufficient Funds - no money in their account
Participating - Non-participating - Limiting charge

38. The law of effect
Adjuster
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Patient
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

39. Money by the physician to the vendor
Fee profile
Asset
Petty Cash
Payables

40. Money owed to the physician from the patient
Dread disease rider
Operating budget
Receivables
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

41. The Peter Principle
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Receipts
People tend to be promoted until they reach a level beyond their competence.
Daily

42. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Schedule same time & day for every week
Coinsurance
When they get unsatisfactory lab or progress reports
Co-payment

43. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Patient giving permission to release their medical information.
preexisting condition
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

44. What is a day-end summary?
Financial analysis report of went on that day
People tend to be promoted until they reach a level beyond their competence.
Legal
participating physician

45. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Nonconsecutive filing
explanation of benefits
Fee profile
Grace period

46. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Grace period
Directing - coaching - supporting - delegating

47. Money that's paid out
Disbursement
Garbage in Garbage out
Adjustments
Schedule same time & day for every week

48. Miles Law
Coordination of benefits
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Clustering
Where you stand depends on where you sit.

49. A civilian health and medical program of the uniform services is called...
Account
Patient giving permission to release their medical information.
confidentiality
Tri-care

50. How often are bank deposits made in a medical office?
Daily
Open-office hours
Alcoholism
Account