Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Consists of all the costs to run an office
Dual choice
Accident
Health maintenance organization
Operating budget

2. A sum of money provided in a insurance policy - payable for covered services is called...
7
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Workers compensation
benefits

3. Money that's paid out
Where you stand depends on where you sit.
Account
Fee profile
Disbursement

4. Attached with a stub that explains payment activity

5. The original chart belongs to the...
Traveler's checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Physician or facility
Certified checks

6. An unexpected event which may cause injury is called...
Dread disease rider
Accident
Voucher's checks
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

7. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Clustering
Subscriber

8. Miles Law
Petty Cash
Adjustments
provider
Where you stand depends on where you sit.

9. Parkinson's Law
Ask permission to put them on hold & wait for a response
Co-payment
Catastrophic
An activity expands to fill the time allotted to it.

10. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Account
Garbage in Garbage out
Nonconsecutive filing

11. Benefits that are made in the form of cash payments are known as...
Physician or facility
Time limit
indemnities
Nonconsecutive filing

12. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Petty Cash
13
Time limit
Dread disease rider

13. The HIPAA Act concerns ___________ of a pat.
confidentiality
Participating - Non-participating - Limiting charge
Subscriber
Alcoholism

14. What is a release of information form?
13
Patient giving permission to release their medical information.
Operating budget
Account # - Date of service - ICD-9 - Balance

15. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
outpatient
Non-Sufficient Funds - no money in their account
Power - achievement - affiliation

16. Patient that leaves no forwarding address
Disbursement
Prevents discrimination for people with disabilties
A skip
W-4

17. The most common disease of the impaired physician.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Restrictive
13
Alcoholism

18. Filed with income taxes
W-2
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Receipts
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

19. Pareto's Law- ( 80/20) rule
Certified checks
The significant elements in any group usually constitute only a small portion of that group.
Deductible
Non-Sufficient Funds - no money in their account

20. GiGo
Garbage in Garbage out
Usual Customary Reasonable
Comprehensive
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

21. Name the priority of order in which patients should be seen starting with the most important to the least important.
Subscriber
Posting
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Voucher's checks

22. What does UCR stand for?
Receivables
Prevents discrimination for people with disabilties
Usual Customary Reasonable
Operating budget

23. A person who represents either party of an insurance claim is the____
Co-payment
Adjuster
13
Medicare

24. A request for payment under an insurance contractor bond is called a(an)...
Claim
Blanket bonding
SS-5
An activity expands to fill the time allotted to it.

25. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Draw red line through the mistake - Make the correction - Date & initial
People tend to be promoted until they reach a level beyond their competence.
Participating - Non-participating - Limiting charge

26. Anything that's owned
outpatient
Voucher's checks
7
Asset

27. Copy of a transaction
preexisting condition
Receipts
Coordination of benefits
indemnities

28. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Where you stand depends on where you sit.
explanation of benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

29. The information in the chart belongs to the...
Patient
The significant elements in any group usually constitute only a small portion of that group.
Fee profile
Adjuster

30. NSF
Adjuster
Wave
Non-Sufficient Funds - no money in their account
Open-office hours

31. The Peter Principle
Power - achievement - affiliation
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Certified checks
People tend to be promoted until they reach a level beyond their competence.

32. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Physician or facility
Tri-care
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

33. Set appointment times
confidentiality
benefits
Streaming
Fee profile

34. What are five signs of a great supervisor?
inpatient
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Asset
partial disabilities

35. A rider added to a policy to provide additional benefits for certain conditions is called...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Disbursement
Dread disease rider
Nonconsecutive filing

36. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
partial disabilities
SS-5
An activity expands to fill the time allotted to it.

37. Verifies that the account has enough money to cover the amount of the check
Certified checks
People tend to be promoted until they reach a level beyond their competence.
indemnities
Deductible

38. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Co-payment
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Asset

39. How often are bank deposits made in a medical office?
Daily
Accident
Patient
participating physician

40. Name four ways to control costs in a medical practice?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Account # - Date of service - ICD-9 - Balance
Where you stand depends on where you sit.

41. What are the four goals of a supervisor?
Prevents discrimination for people with disabilties
Coordination of benefits
Account # - Date of service - ICD-9 - Balance
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

42. Name the 3 columns used in conjunction with the Medicare fee schedule.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Participating - Non-participating - Limiting charge
Adjustments
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

43. Name six types of supervisors
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Certified checks
Adjustments

44. Form you fill out when hired
Clustering
Subscriber
W-4
7

45. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Restrictive
Health maintenance organization

46. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Major medical
Asset
Power - achievement - affiliation

47. Found on an Encounter form
Operating budget
Physiologic - safety - love belonging - self- esteem - self- actualization
Account # - Date of service - ICD-9 - Balance
provider

48. An appointment book is considered what kind of document?
benefits
preexisting condition
Cashier's checks
Legal

49. What is a day-end summary?
Deductible
Financial analysis report of went on that day
Traveler's checks
Overseeing and implementing and compliance program - establish efficiently practice

50. Drawn against the issuing bank