Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Co-payment
The significant elements in any group usually constitute only a small portion of that group.
Cashier's checks

2. Put all the patients with similar symptoms/problems together
Open-office hours
Clustering
Alcoholism
Petty Cash

3. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Receivables
Health maintenance organization
Workers compensation
Operating budget

4. The Pygmalion Effect
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Health maintenance organization
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

5. Change in a posted account
Medicare
Clustering
Posting
Adjustments

6. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
W-4
Receipts

7. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Non-Sufficient Funds - no money in their account
A matrix
indemnities

8. Set appointment times
13
Tri-care
Streaming
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

9. An amount the insured must pay before policy benefits begin is called....
Deductible
Health maintenance organization
Consumer Protection Act
Asset

10. Pareto's Law- ( 80/20) rule
Operating budget
Power - achievement - affiliation
The significant elements in any group usually constitute only a small portion of that group.
Physiologic - safety - love belonging - self- esteem - self- actualization

11. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Coordination of benefits
Money Order
Adjuster

12. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
explanation of benefits
inpatient
SS-4

13. Application for a Social Security card
SS-5
expectancy theory
Asset
Catastrophic

14. Benefits that are made in the form of cash payments are known as...
Workers compensation
Time limit
indemnities
Account

15. Miles Law
Deductible
Prevents discrimination for people with disabilties
outpatient
Where you stand depends on where you sit.

16. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Clustering
Grace period
Workers compensation
confidentiality

17. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Account
An activity expands to fill the time allotted to it.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Restrictive

18. Employer identification #
Dread disease rider
Where you stand depends on where you sit.
Subscriber
SS-4

19. A bed patient in a hospital is called a...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Grace period
inpatient
Alcoholism

20. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
13
Physiologic - safety - love belonging - self- esteem - self- actualization
Asset

21. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Dual choice
Health maintenance organization
A skip
Coinsurance

22. The original chart belongs to the...
A skip
Fee profile
Physician or facility
The significant elements in any group usually constitute only a small portion of that group.

23. Verifies that the account has enough money to cover the amount of the check
Voucher's checks
Certified checks
Participating - Non-participating - Limiting charge
Payables

24. Money owed to the physician from the patient
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Blanket bonding
Receivables
Health maintenance organization

25. Insurance that protects you from loss
confidentiality
Certified checks
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Blanket bonding

26. A person who represents either party of an insurance claim is the____
Adjuster
preexisting condition
13
Petty Cash

27. The theory about the importance of having and achieving a goal.
expectancy theory
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
partial disabilities
confidentiality

28. How often are bank deposits made in a medical office?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Daily
Grace period
Patient

29. What does the Americans with Disabilities Act prevent?
Daily
Major medical
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Prevents discrimination for people with disabilties

30. Name six types of supervisors
Draw red line through the mistake - Make the correction - Date & initial
Coordination of benefits
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
benefits

31. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
confidentiality
Wave
Co-payment
Garbage in Garbage out

32. The most common disease of the impaired physician.
Voucher's checks
Alcoholism
Streaming
Financial analysis report of went on that day

33. The law of effect
13
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
SS-5
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

34. A health program for people age 65 and older under social security is called...
Asset
Adjuster
Participating - Non-participating - Limiting charge
Medicare

35. One who belongs to a group insurance plan is called...
Physician or facility
Power - achievement - affiliation
Daily
Subscriber

36. An unexpected event which may cause injury is called...
outpatient
Subjective - Objective - Assessment - Plan
Accident
Petty Cash

37. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Wave
Receipts
preexisting condition

38. Name four ways to control costs in a medical practice?
Coinsurance
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Non-Sufficient Funds - no money in their account

39. What is a release of information form?
Receipts
participating physician
Asset
Patient giving permission to release their medical information.

40. Payment made periodically to keep and insurance policy in force is called...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Workers compensation
Alcoholism
premium

41. Money by the physician to the vendor
Physiologic - safety - love belonging - self- esteem - self- actualization
Payables
W-2
7

42. Guaranteed by the third party
Money Order
Adjuster
Co-payment
W-4

43. Found on an Encounter form
Money Order
Account # - Date of service - ICD-9 - Balance
Catastrophic
Patient

44. A compilation of average fees paid over time
expectancy theory
Legal
Fee profile
preexisting condition

45. A patient's financial statement
inpatient
Account
partial disabilities
Dual choice

46. The Peter Principle
Physiologic - safety - love belonging - self- esteem - self- actualization
Daily
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
People tend to be promoted until they reach a level beyond their competence.

47. Copy of a transaction
Receipts
Schedule same time & day for every week
partial disabilities
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

48. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Ask permission to put them on hold & wait for a response
Account
Directing - coaching - supporting - delegating

49. GiGo
Directing - coaching - supporting - delegating
Alcoholism
A skip
Garbage in Garbage out

50. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Adjuster
13
explanation of benefits