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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
expectancy theory
W-2
Coinsurance
Money Order

2. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Time limit
Legal
Draw and electronic line through it - Make the correction - Date & initial
Operating budget

3. A request for payment under an insurance contractor bond is called a(an)...
Claim
Operating budget
Account
Asset

4. A civilian health and medical program of the uniform services is called...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Coordination of benefits
expectancy theory
Tri-care

5. Guaranteed by the third party
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Prevents discrimination for people with disabilties
Money Order
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

6. List six motivational theories
Payables
Clustering
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Physician or facility

7. A person who represents either party of an insurance claim is the____
Medicare
Financial analysis report of went on that day
Adjuster
Participating - Non-participating - Limiting charge

8. Duties of a compliance officer
Money Order
Grace period
Health maintenance organization
Overseeing and implementing and compliance program - establish efficiently practice

9. Verifies that the account has enough money to cover the amount of the check
W-2
Certified checks
Subjective - Objective - Assessment - Plan
Workers compensation

10. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Claim
Schedule same time & day for every week
indemnities

11. Employer identification #
SS-4
expectancy theory
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Asset

12. An amount the insured must pay before policy benefits begin is called....
Dread disease rider
Deductible
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

13. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
When they get unsatisfactory lab or progress reports
Open-office hours
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Health maintenance organization

14. Consists of all the costs to run an office
Deductible
benefits
Coordination of benefits
Operating budget

15. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Non-Sufficient Funds - no money in their account
A skip
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Restrictive

16. How often are bank deposits made in a medical office?
Daily
Major medical
Power - achievement - affiliation
Consumer Protection Act

17. The steps used in petty cash (in order).
Deductible
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Alcoholism
Participating - Non-participating - Limiting charge

18. The information in the chart belongs to the...
An activity expands to fill the time allotted to it.
Tri-care
Patient
Physician or facility

19. What does the Americans with Disabilities Act prevent?
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Where you stand depends on where you sit.
Prevents discrimination for people with disabilties
explanation of benefits

20. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Claim
Deductible
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

21. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Alcoholism
outpatient
preexisting condition

22. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Usual Customary Reasonable
Health maintenance organization
Receivables
partial disabilities

23. The law of effect
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Legal
SS-5

24. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
partial disabilities
indemnities
SS-4

25. The Peter Principle
Patient
Petty Cash
People tend to be promoted until they reach a level beyond their competence.
Traveler's checks

26. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Patient
Coordination of benefits
Schedule same time & day for every week
The significant elements in any group usually constitute only a small portion of that group.

27. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Money Order
Open-office hours
Streaming

28. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Posting
Nonconsecutive filing
Account # - Date of service - ICD-9 - Balance

29. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Petty Cash
partial disabilities
SS-5
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

30. Numbers read in a specific order
Co-payment
W-4
Grace period
Nonconsecutive filing

31. The most common disease of the impaired physician.
Draw red line through the mistake - Make the correction - Date & initial
Alcoholism
Wave
Posting

32. Drawn against the issuing bank

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33. Times physicians aren't available
outpatient
explanation of benefits
premium
A matrix

34. A patient's financial statement
Account
Cashier's checks
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Adjustments

35. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Prevents discrimination for people with disabilties
Dual choice
Comprehensive
Major medical

36. A person or institution that gives medical care is a...
provider
preexisting condition
Money Order
Subscriber

37. What does SOAP stand for?
Coinsurance
Dual choice
Subjective - Objective - Assessment - Plan
confidentiality

38. Set appointment times
Time limit
indemnities
Streaming
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

39. What are the types of commitment as it applies to employees?
Receipts
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Asset

40. Must be signed when purchased

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41. Anything that's owned
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Where you stand depends on where you sit.
Asset
inpatient

42. Money owed to the physician from the patient
Power - achievement - affiliation
Grace period
Non-Sufficient Funds - no money in their account
Receivables

43. What is a release of information form?
Draw and electronic line through it - Make the correction - Date & initial
preexisting condition
Patient giving permission to release their medical information.
Comprehensive

44. An unexpected event which may cause injury is called...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Accident
Major medical
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

45. List of all financial transactions on a ledger
Petty Cash
Streaming
Posting
Tri-care

46. Copy of a transaction
Receipts
partial disabilities
preexisting condition
Subscriber

47. Miles Law
Comprehensive
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Where you stand depends on where you sit.
Coinsurance

48. Parkinson's Law
Where you stand depends on where you sit.
Overseeing and implementing and compliance program - establish efficiently practice
Time limit
An activity expands to fill the time allotted to it.

49. The original chart belongs to the...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Comprehensive
Posting
Physician or facility

50. Name four types of common imparities
Power - achievement - affiliation
Tri-care
Streaming
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

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Medical Office Management

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