Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Drawn against the issuing bank

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2. What is a day-end summary?
Power - achievement - affiliation
Financial analysis report of went on that day
indemnities
People tend to be promoted until they reach a level beyond their competence.

3. The Pygmalion Effect
Traveler's checks
Payables
Physiologic - safety - love belonging - self- esteem - self- actualization
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

4. Application for a Social Security card
Open-office hours
SS-5
premium
People tend to be promoted until they reach a level beyond their competence.

5. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Account
Coinsurance
Draw red line through the mistake - Make the correction - Date & initial

6. Miles Law
7
Adjuster
Where you stand depends on where you sit.
Receivables

7. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Adjustments
Fee profile
Ask permission to put them on hold & wait for a response
Directing - coaching - supporting - delegating

8. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Catastrophic
W-2
preexisting condition

9. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Money Order
preexisting condition
Patient giving permission to release their medical information.
Co-payment

10. GiGo
Account
Garbage in Garbage out
outpatient
Major medical

11. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
7
Directing - coaching - supporting - delegating
Wave
Grace period

12. What are the types of commitment as it applies to employees?
outpatient
Usual Customary Reasonable
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

13. The most common disease of the impaired physician.
Open-office hours
Dread disease rider
Alcoholism
Patient

14. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
7

15. Consists of all the costs to run an office
7
Operating budget
Receipts
Schedule same time & day for every week

16. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Co-payment
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Non-Sufficient Funds - no money in their account
Major medical

17. Name the 3 columns used in conjunction with the Medicare fee schedule.
A skip
Participating - Non-participating - Limiting charge
A matrix
Restrictive

18. How often are bank deposits made in a medical office?
Cashier's checks
Account
Physiologic - safety - love belonging - self- esteem - self- actualization
Daily

19. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Clustering
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Petty Cash

20. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Coordination of benefits
Voucher's checks
Schedule same time & day for every week

21. The law of effect
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
13
Ask permission to put them on hold & wait for a response
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

22. One who belongs to a group insurance plan is called...
provider
A skip
Subscriber
Draw red line through the mistake - Make the correction - Date & initial

23. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
7
13
W-2
Medicare

24. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
The significant elements in any group usually constitute only a small portion of that group.
explanation of benefits
Restrictive
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

25. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Receipts
Dual choice
Non-Sufficient Funds - no money in their account
inpatient

26. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Patient
participating physician
Wave
Daily

27. An appointment book is considered what kind of document?
Prevents discrimination for people with disabilties
The balance - checks paid - withdraws - deposits - any information not posted on last statement
The significant elements in any group usually constitute only a small portion of that group.
Legal

28. What are five signs of a great supervisor?
Restrictive
Voucher's checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Legal

29. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Restrictive
provider

30. The steps used in petty cash (in order).
Wave
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Receivables
Legal

31. Name six types of supervisors
Clustering
Draw red line through the mistake - Make the correction - Date & initial
Physician or facility
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

32. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Patient
Garbage in Garbage out
Workers compensation
Wave

33. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
13
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Co-payment
Physician or facility

34. Copy of a transaction
Receipts
Traveler's checks
Certified checks
Blanket bonding

35. A rider added to a policy to provide additional benefits for certain conditions is called...
Blanket bonding
Voucher's checks
Cashier's checks
Dread disease rider

36. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Daily
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Posting

37. An unexpected event which may cause injury is called...
Schedule same time & day for every week
A skip
Physician or facility
Accident

38. Guaranteed by the third party
Physician or facility
Subscriber
Ask permission to put them on hold & wait for a response
Money Order

39. Anything that's owned
Restrictive
Dual choice
Receipts
Asset

40. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Coinsurance
Draw red line through the mistake - Make the correction - Date & initial
Directing - coaching - supporting - delegating

41. What is a release of information form?
Accident
Directing - coaching - supporting - delegating
Patient giving permission to release their medical information.
Blanket bonding

42. An amount the insured must pay before policy benefits begin is called....
The significant elements in any group usually constitute only a small portion of that group.
Accident
Deductible
Prevents discrimination for people with disabilties

43. The theory about the importance of having and achieving a goal.
Clustering
Time limit
Comprehensive
expectancy theory

44. Duties of a compliance officer
Where you stand depends on where you sit.
Garbage in Garbage out
Overseeing and implementing and compliance program - establish efficiently practice
13

45. The HIPAA Act concerns ___________ of a pat.
confidentiality
The balance - checks paid - withdraws - deposits - any information not posted on last statement
7
Traveler's checks

46. Form you fill out when hired
W-4
Subscriber
When they get unsatisfactory lab or progress reports
Payables

47. Insurance that protects you from loss
Cashier's checks
Blanket bonding
Catastrophic
Adjustments

48. Parkinson's Law
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Posting
An activity expands to fill the time allotted to it.
Draw red line through the mistake - Make the correction - Date & initial

49. A compilation of average fees paid over time
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Schedule same time & day for every week
Time limit
Fee profile

50. Times physicians aren't available
Workers compensation
Open-office hours
Draw red line through the mistake - Make the correction - Date & initial
A matrix