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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The information that must be collected when taking a phone message

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2. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
An activity expands to fill the time allotted to it.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

3. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Posting
Wave
Where you stand depends on where you sit.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

4. An unexpected event which may cause injury is called...
Accident
Account
Directing - coaching - supporting - delegating
Legal

5. Consists of all the costs to run an office
The significant elements in any group usually constitute only a small portion of that group.
Patient
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Operating budget

6. What does the Americans with Disabilities Act prevent?
Blanket bonding
W-2
Prevents discrimination for people with disabilties
Account

7. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
W-2
Coordination of benefits
Dual choice

8. The Peter Principle
Schedule same time & day for every week
People tend to be promoted until they reach a level beyond their competence.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Ask permission to put them on hold & wait for a response

9. Times physicians aren't available
Blanket bonding
A matrix
Traveler's checks
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

10. NSF
Asset
Nonconsecutive filing
Non-Sufficient Funds - no money in their account
Garbage in Garbage out

11. Must be signed when purchased

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12. A person who represents either party of an insurance claim is the____
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
premium
indemnities
Adjuster

13. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
7
Alcoholism

14. What is contained in a Policy and Procedral Manual for a medical office?
People tend to be promoted until they reach a level beyond their competence.
Cashier's checks
Consumer Protection Act
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

15. Benefits that are made in the form of cash payments are known as...
Draw and electronic line through it - Make the correction - Date & initial
Comprehensive
SS-4
indemnities

16. Filed with income taxes
confidentiality
SS-4
Grace period
W-2

17. Duties of a compliance officer
Grace period
Overseeing and implementing and compliance program - establish efficiently practice
premium
Patient

18. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Non-Sufficient Funds - no money in their account
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Co-payment
Operating budget

19. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Overseeing and implementing and compliance program - establish efficiently practice
Receipts
Ask permission to put them on hold & wait for a response
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

20. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
indemnities
Comprehensive

21. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
A skip
Time limit
Patient giving permission to release their medical information.

22. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Tri-care
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
13
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

23. A compilation of average fees paid over time
Fee profile
Coordination of benefits
Voucher's checks
Restrictive

24. When should a physician handle calls from patients?
Usual Customary Reasonable
Cashier's checks
When they get unsatisfactory lab or progress reports
Coordination of benefits

25. Patient that leaves no forwarding address
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Clustering
A skip
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

26. Found in a Bank statement
Usual Customary Reasonable
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Receipts
premium

27. Parkinson's Law
Adjuster
An activity expands to fill the time allotted to it.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
The significant elements in any group usually constitute only a small portion of that group.

28. What does UCR stand for?
Comprehensive
Usual Customary Reasonable
Directing - coaching - supporting - delegating
Patient

29. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Nonconsecutive filing
Coordination of benefits
Legal
Open-office hours

30. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Nonconsecutive filing
Workers compensation
Wave
Coinsurance

31. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
outpatient
partial disabilities
Money Order
Dual choice

32. A bed patient in a hospital is called a...
Patient
Disbursement
indemnities
inpatient

33. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Nonconsecutive filing
Operating budget
Workers compensation
Schedule same time & day for every week

34. Anything that's owned
Health maintenance organization
Patient
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Asset

35. A patient's financial statement
Account
Streaming
Co-payment
Claim

36. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Accident
Disbursement
preexisting condition
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

37. The original chart belongs to the...
Clustering
Money Order
Physician or facility
Patient

38. Drawn against the issuing bank

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39. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Grace period
Adjuster
Consumer Protection Act
Health maintenance organization

40. Pareto's Law- ( 80/20) rule
Non-Sufficient Funds - no money in their account
explanation of benefits
Receipts
The significant elements in any group usually constitute only a small portion of that group.

41. An amount the insured must pay before policy benefits begin is called....
Deductible
Garbage in Garbage out
Alcoholism
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

42. Application for a Social Security card
SS-5
Receipts
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
benefits

43. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
provider
Health maintenance organization
Draw and electronic line through it - Make the correction - Date & initial
Ask permission to put them on hold & wait for a response

44. Found on an Encounter form
Streaming
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Account # - Date of service - ICD-9 - Balance
When they get unsatisfactory lab or progress reports

45. The theory about the importance of having and achieving a goal.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Adjustments
Traveler's checks
expectancy theory

46. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Restrictive
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
outpatient
participating physician

47. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Directing - coaching - supporting - delegating
Where you stand depends on where you sit.
confidentiality

48. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
W-2
SS-4
participating physician

49. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Payables
Dread disease rider

50. What are the four goals of a supervisor?
Restrictive
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Overseeing and implementing and compliance program - establish efficiently practice
Patients quality of care - happy employees -achievment of goals -proficient and profitable.