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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
7
Accident
partial disabilities

2. Insurance that protects you from loss
participating physician
Patient giving permission to release their medical information.
Blanket bonding
People tend to be promoted until they reach a level beyond their competence.

3. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Operating budget
Co-payment
indemnities
A matrix

4. Times physicians aren't available
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
A matrix
Major medical
participating physician

5. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Open-office hours
Comprehensive
Physician or facility
Receivables

6. The order to prepare an office to open.
Usual Customary Reasonable
Participating - Non-participating - Limiting charge
Adjustments
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

7. The Pygmalion Effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Time limit
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

8. What is a day-end summary?
explanation of benefits
An activity expands to fill the time allotted to it.
Participating - Non-participating - Limiting charge
Financial analysis report of went on that day

9. Benefits that are made in the form of cash payments are known as...
Fee profile
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
indemnities
Restrictive

10. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Operating budget
Schedule same time & day for every week
Dread disease rider

11. A bed patient in a hospital is called a...
Daily
Clustering
outpatient
inpatient

12. Anything that's owned
A skip
Posting
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Asset

13. The original chart belongs to the...
Fee profile
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Physician or facility
Wave

14. What does the Americans with Disabilities Act prevent?
Accident
Certified checks
Physician or facility
Prevents discrimination for people with disabilties

15. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Certified checks
Open-office hours
premium
Daily

16. Name the 3 columns used in conjunction with the Medicare fee schedule.
Receivables
An activity expands to fill the time allotted to it.
outpatient
Participating - Non-participating - Limiting charge

17. Name four ways to control costs in a medical practice?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Disbursement
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Patient

18. A patient's financial statement
Medicare
Account
Alcoholism
Restrictive

19. Name the priority of order in which patients should be seen starting with the most important to the least important.
explanation of benefits
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Open-office hours
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

20. Cash that's used for small purchases in an office
Account
provider
Petty Cash
Time limit

21. The information that must be collected when taking a phone message

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22. Patient that leaves no forwarding address
Medicare
A skip
Posting
Daily

23. A rider added to a policy to provide additional benefits for certain conditions is called...
Time limit
Petty Cash
SS-5
Dread disease rider

24. One who belongs to a group insurance plan is called...
Subscriber
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
People tend to be promoted until they reach a level beyond their competence.
Legal

25. An unexpected event which may cause injury is called...
Accident
Adjustments
Coordination of benefits
Power - achievement - affiliation

26. What does UCR stand for?
People tend to be promoted until they reach a level beyond their competence.
Restrictive
Comprehensive
Usual Customary Reasonable

27. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Major medical
Non-Sufficient Funds - no money in their account
Overseeing and implementing and compliance program - establish efficiently practice

28. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
SS-5
Coordination of benefits
Wave
Workers compensation

29. Money that's paid out
Legal
Catastrophic
Ask permission to put them on hold & wait for a response
Disbursement

30. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Physiologic - safety - love belonging - self- esteem - self- actualization
When they get unsatisfactory lab or progress reports
Dread disease rider

31. The Peter Principle
indemnities
When they get unsatisfactory lab or progress reports
Comprehensive
People tend to be promoted until they reach a level beyond their competence.

32. A request for payment under an insurance contractor bond is called a(an)...
7
Overseeing and implementing and compliance program - establish efficiently practice
Clustering
Claim

33. A civilian health and medical program of the uniform services is called...
Tri-care
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Physiologic - safety - love belonging - self- esteem - self- actualization
A skip

34. The law of effect
Where you stand depends on where you sit.
Account # - Date of service - ICD-9 - Balance
Blanket bonding
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

35. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Fee profile
explanation of benefits
Deductible
Subjective - Objective - Assessment - Plan

36. Attached with a stub that explains payment activity

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37. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
participating physician
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

38. An appointment book is considered what kind of document?
Streaming
Blanket bonding
Legal
Patient

39. Application for a Social Security card
Blanket bonding
Asset
SS-5
Participating - Non-participating - Limiting charge

40. The steps used in petty cash (in order).
Garbage in Garbage out
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Physician or facility
7

41. Parkinson's Law
An activity expands to fill the time allotted to it.
Physician or facility
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
preexisting condition

42. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Physician or facility
Account
Nonconsecutive filing

43. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
13
Grace period
preexisting condition
partial disabilities

44. What are the five levels of Abraham Maslow's Hierarchy of needs
Power - achievement - affiliation
Receivables
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Physiologic - safety - love belonging - self- esteem - self- actualization

45. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
When they get unsatisfactory lab or progress reports
Money Order
Catastrophic
Deductible

46. List of all financial transactions on a ledger
Consumer Protection Act
Petty Cash
Posting
Adjustments

47. Put all the patients with similar symptoms/problems together
provider
outpatient
Clustering
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

48. Employer identification #
SS-4
partial disabilities
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

49. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
expectancy theory
Health maintenance organization
participating physician
Open-office hours

50. Name six types of supervisors
Account
13
Co-payment
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.