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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Change in a posted account
Patient giving permission to release their medical information.
Patient
Adjustments
Alcoholism

2. The theory about the importance of having and achieving a goal.
provider
Usual Customary Reasonable
inpatient
expectancy theory

3. Miles Law
Directing - coaching - supporting - delegating
Certified checks
Co-payment
Where you stand depends on where you sit.

4. List six motivational theories
Payables
indemnities
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

5. Set appointment times
Petty Cash
Streaming
Voucher's checks
Prevents discrimination for people with disabilties

6. Cash that's used for small purchases in an office
Petty Cash
Claim
confidentiality
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

7. How often are bank deposits made in a medical office?
Workers compensation
Daily
benefits
Money Order

8. The information that must be collected when taking a phone message

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9. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Adjuster
Wave
Clustering

10. Attached with a stub that explains payment activity

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11. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Claim
Workers compensation
Wave
Payables

12. What are the types of commitment as it applies to employees?
Streaming
Open-office hours
Participating - Non-participating - Limiting charge
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

13. The HIPAA Act concerns ___________ of a pat.
Disbursement
indemnities
confidentiality
W-4

14. What does UCR stand for?
Usual Customary Reasonable
The balance - checks paid - withdraws - deposits - any information not posted on last statement
inpatient
Financial analysis report of went on that day

15. A sum of money provided in a insurance policy - payable for covered services is called...
Receipts
Physician or facility
Patient giving permission to release their medical information.
benefits

16. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
partial disabilities
Coordination of benefits
Legal
Accident

17. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
inpatient
Dual choice
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

18. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
People tend to be promoted until they reach a level beyond their competence.
Grace period
The significant elements in any group usually constitute only a small portion of that group.
Consumer Protection Act

19. The steps used in petty cash (in order).
13
Dual choice
The balance - checks paid - withdraws - deposits - any information not posted on last statement
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

20. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Daily
Garbage in Garbage out
indemnities
Grace period

21. A request for payment under an insurance contractor bond is called a(an)...
Claim
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

22. Name the priority of order in which patients should be seen starting with the most important to the least important.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Asset
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
confidentiality

23. Guaranteed by the third party
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Financial analysis report of went on that day
confidentiality
Money Order

24. Money owed to the physician from the patient
Draw and electronic line through it - Make the correction - Date & initial
Receivables
Receipts
Posting

25. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Dread disease rider
Financial analysis report of went on that day
Streaming
Comprehensive

26. Insurance that protects you from loss
Blanket bonding
Deductible
Streaming
Dread disease rider

27. Money by the physician to the vendor
Payables
7
W-2
Account

28. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Claim
Clustering
explanation of benefits
Prevents discrimination for people with disabilties

29. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Physiologic - safety - love belonging - self- esteem - self- actualization
explanation of benefits
A skip

30. What does SOAP stand for?
SS-4
Time limit
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Subjective - Objective - Assessment - Plan

31. Money that's paid out
Coordination of benefits
Where you stand depends on where you sit.
Cashier's checks
Disbursement

32. Anything that's owned
Participating - Non-participating - Limiting charge
premium
Wave
Asset

33. The most common disease of the impaired physician.
SS-5
Alcoholism
Operating budget
Nonconsecutive filing

34. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
A skip
partial disabilities
W-4
Where you stand depends on where you sit.

35. The Pygmalion Effect
Asset
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Streaming
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

36. List of all financial transactions on a ledger
7
Posting
Tri-care
Subscriber

37. A compilation of average fees paid over time
Catastrophic
Fee profile
People tend to be promoted until they reach a level beyond their competence.
Dual choice

38. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
outpatient
Workers compensation
Cashier's checks
Dual choice

39. Verifies that the account has enough money to cover the amount of the check
Payables
Certified checks
Medicare
The significant elements in any group usually constitute only a small portion of that group.

40. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Usual Customary Reasonable
Physician or facility
Directing - coaching - supporting - delegating

41. Pareto's Law- ( 80/20) rule
Financial analysis report of went on that day
The significant elements in any group usually constitute only a small portion of that group.
outpatient
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

42. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Clustering
Adjustments
Draw and electronic line through it - Make the correction - Date & initial
Overseeing and implementing and compliance program - establish efficiently practice

43. What is contained in a Policy and Procedral Manual for a medical office?
An activity expands to fill the time allotted to it.
Usual Customary Reasonable
partial disabilities
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

44. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Restrictive
Adjustments
Major medical

45. Times physicians aren't available
Overseeing and implementing and compliance program - establish efficiently practice
Co-payment
A matrix
Subjective - Objective - Assessment - Plan

46. Patient that leaves no forwarding address
A skip
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Overseeing and implementing and compliance program - establish efficiently practice
Adjuster

47. Consists of all the costs to run an office
Financial analysis report of went on that day
inpatient
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Operating budget

48. An appointment book is considered what kind of document?
Legal
explanation of benefits
Draw and electronic line through it - Make the correction - Date & initial
Alcoholism

49. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Prevents discrimination for people with disabilties
Participating - Non-participating - Limiting charge
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

50. Name six types of supervisors
Accident
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Power - achievement - affiliation
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.