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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Adjuster
Physiologic - safety - love belonging - self- esteem - self- actualization
Dread disease rider

2. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Health maintenance organization
When they get unsatisfactory lab or progress reports
Time limit

3. A sum of money provided in a insurance policy - payable for covered services is called...
Legal
benefits
Major medical
Physiologic - safety - love belonging - self- esteem - self- actualization

4. Verifies that the account has enough money to cover the amount of the check
Participating - Non-participating - Limiting charge
Certified checks
Posting
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

5. What does SOAP stand for?
7
People tend to be promoted until they reach a level beyond their competence.
Subjective - Objective - Assessment - Plan
Physician or facility

6. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Ask permission to put them on hold & wait for a response
Participating - Non-participating - Limiting charge
Petty Cash
participating physician

7. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
A matrix
confidentiality
Blanket bonding

8. Consists of all the costs to run an office
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Blanket bonding
Operating budget

9. A person or institution that gives medical care is a...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
provider
Subjective - Objective - Assessment - Plan
Medicare

10. Miles Law
Where you stand depends on where you sit.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Medicare
Legal

11. Money by the physician to the vendor
Disbursement
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Payables
Streaming

12. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Consumer Protection Act
partial disabilities

13. A patient's financial statement
W-2
Tri-care
Restrictive
Account

14. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Adjustments
Consumer Protection Act
indemnities
Comprehensive

15. When should a physician handle calls from patients?
Grace period
When they get unsatisfactory lab or progress reports
Cashier's checks
explanation of benefits

16. Change in a posted account
Streaming
Asset
Adjustments
Operating budget

17. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Operating budget
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patient giving permission to release their medical information.

18. An amount the insured must pay before policy benefits begin is called....
Grace period
Deductible
Open-office hours
Physician or facility

19. The law of effect
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Clustering
Usual Customary Reasonable

20. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Usual Customary Reasonable
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Money Order

21. One who belongs to a group insurance plan is called...
Certified checks
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Subscriber
Draw and electronic line through it - Make the correction - Date & initial

22. Found in a Bank statement
The significant elements in any group usually constitute only a small portion of that group.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
premium
Adjuster

23. What does the Americans with Disabilities Act prevent?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Participating - Non-participating - Limiting charge
Prevents discrimination for people with disabilties
Coordination of benefits

24. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
The significant elements in any group usually constitute only a small portion of that group.
Adjustments
Voucher's checks
Ask permission to put them on hold & wait for a response

25. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Physiologic - safety - love belonging - self- esteem - self- actualization
Dread disease rider
Garbage in Garbage out

26. Pareto's Law- ( 80/20) rule
Garbage in Garbage out
The significant elements in any group usually constitute only a small portion of that group.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Usual Customary Reasonable

27. What is a release of information form?
premium
Coinsurance
Medicare
Patient giving permission to release their medical information.

28. A civilian health and medical program of the uniform services is called...
Tri-care
W-2
Physiologic - safety - love belonging - self- esteem - self- actualization
Usual Customary Reasonable

29. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Participating - Non-participating - Limiting charge
Adjustments
Legal

30. Money that's paid out
Ask permission to put them on hold & wait for a response
An activity expands to fill the time allotted to it.
Disbursement
Money Order

31. Set appointment times
partial disabilities
Streaming
inpatient
Health maintenance organization

32. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Participating - Non-participating - Limiting charge
Open-office hours
Schedule same time & day for every week
Tri-care

33. What is contained in a Policy and Procedral Manual for a medical office?
Draw and electronic line through it - Make the correction - Date & initial
Streaming
Coinsurance
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

34. Money owed to the physician from the patient
confidentiality
Subscriber
Co-payment
Receivables

35. A rider added to a policy to provide additional benefits for certain conditions is called...
premium
Dread disease rider
Where you stand depends on where you sit.
Schedule same time & day for every week

36. Name the 3 columns used in conjunction with the Medicare fee schedule.
Nonconsecutive filing
Participating - Non-participating - Limiting charge
Garbage in Garbage out
Certified checks

37. An unexpected event which may cause injury is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Accident
Patient
Tri-care

38. Anything that's owned
Asset
outpatient
Patient
Power - achievement - affiliation

39. How often are bank deposits made in a medical office?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Petty Cash
Daily
Consumer Protection Act

40. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
outpatient
Account
Accident
preexisting condition

41. Numbers read in a specific order
Nonconsecutive filing
Draw and electronic line through it - Make the correction - Date & initial
participating physician
Where you stand depends on where you sit.

42. The order to prepare an office to open.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
premium
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
7

43. Name the priority of order in which patients should be seen starting with the most important to the least important.
explanation of benefits
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Asset
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

44. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Clustering
Tri-care

45. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Wave
Daily

46. The information that must be collected when taking a phone message

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47. Times physicians aren't available
Health maintenance organization
Catastrophic
A matrix
13

48. The Pygmalion Effect
Fee profile
Legal
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
preexisting condition

49. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Garbage in Garbage out
SS-5
premium
Grace period

50. Form you fill out when hired
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Blanket bonding
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
W-4

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Medical Office Management

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