Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Must be signed when purchased

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2. Patient that leaves no forwarding address
Directing - coaching - supporting - delegating
A skip
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Claim

3. How often are bank deposits made in a medical office?
Participating - Non-participating - Limiting charge
Voucher's checks
Daily
Fee profile

4. GiGo
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Garbage in Garbage out
preexisting condition
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

5. Set appointment times
Streaming
Health maintenance organization
Adjuster
Consumer Protection Act

6. What does UCR stand for?
Usual Customary Reasonable
Account
Subjective - Objective - Assessment - Plan
provider

7. The information in the chart belongs to the...
Patient
Draw red line through the mistake - Make the correction - Date & initial
Draw and electronic line through it - Make the correction - Date & initial
Receipts

8. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Comprehensive
Health maintenance organization
Participating - Non-participating - Limiting charge
Wave

9. What does SOAP stand for?
Dual choice
Subjective - Objective - Assessment - Plan
Schedule same time & day for every week
Physiologic - safety - love belonging - self- esteem - self- actualization

10. A person who represents either party of an insurance claim is the____
Asset
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
explanation of benefits
Adjuster

11. Parkinson's Law
Alcoholism
Grace period
An activity expands to fill the time allotted to it.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

12. Copy of a transaction
Schedule same time & day for every week
Receipts
A matrix
expectancy theory

13. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
13
Catastrophic
Prevents discrimination for people with disabilties

14. One who belongs to a group insurance plan is called...
Directing - coaching - supporting - delegating
Subscriber
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
premium

15. Verifies that the account has enough money to cover the amount of the check
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Certified checks
Health maintenance organization
7

16. Pareto's Law- ( 80/20) rule
Traveler's checks
Physiologic - safety - love belonging - self- esteem - self- actualization
The significant elements in any group usually constitute only a small portion of that group.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

17. Benefits that are made in the form of cash payments are known as...
7
Ask permission to put them on hold & wait for a response
indemnities
W-2

18. Name four types of common imparities
Posting
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Directing - coaching - supporting - delegating
Coordination of benefits

19. Miles Law
outpatient
Co-payment
Certified checks
Where you stand depends on where you sit.

20. What are the five levels of Abraham Maslow's Hierarchy of needs
Draw red line through the mistake - Make the correction - Date & initial
Wave
Account
Physiologic - safety - love belonging - self- esteem - self- actualization

21. The most common disease of the impaired physician.
inpatient
Alcoholism
Nonconsecutive filing
Financial analysis report of went on that day

22. Found in a Bank statement
Co-payment
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Ask permission to put them on hold & wait for a response
Health maintenance organization

23. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Patient giving permission to release their medical information.
Open-office hours
Certified checks

24. Filed with income taxes
SS-4
W-2
Non-Sufficient Funds - no money in their account
expectancy theory

25. What is contained in a Policy and Procedral Manual for a medical office?
Daily
confidentiality
Comprehensive
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

26. A health program for people age 65 and older under social security is called...
inpatient
Dread disease rider
Medicare
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

27. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Consumer Protection Act
People tend to be promoted until they reach a level beyond their competence.
Prevents discrimination for people with disabilties
Schedule same time & day for every week

28. The steps used in petty cash (in order).
Cashier's checks
Draw red line through the mistake - Make the correction - Date & initial
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Workers compensation

29. Employer identification #
SS-4
Petty Cash
Blanket bonding
Health maintenance organization

30. What does the Americans with Disabilities Act prevent?
Receipts
Alcoholism
Blanket bonding
Prevents discrimination for people with disabilties

31. Name four ways to control costs in a medical practice?
A matrix
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
premium
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

32. The HIPAA Act concerns ___________ of a pat.
Receipts
confidentiality
A matrix
Tri-care

33. Numbers read in a specific order
When they get unsatisfactory lab or progress reports
Participating - Non-participating - Limiting charge
Garbage in Garbage out
Nonconsecutive filing

34. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Traveler's checks
Coordination of benefits
Prevents discrimination for people with disabilties
Directing - coaching - supporting - delegating

35. Payment made periodically to keep and insurance policy in force is called...
premium
Draw and electronic line through it - Make the correction - Date & initial
participating physician
W-4

36. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Voucher's checks
Grace period
Prevents discrimination for people with disabilties

37. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Fee profile
confidentiality
SS-4

38. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Wave
Power - achievement - affiliation
Nonconsecutive filing

39. Insurance that protects you from loss
Blanket bonding
Coinsurance
Deductible
W-2

40. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Financial analysis report of went on that day
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Directing - coaching - supporting - delegating

41. An amount the insured must pay before policy benefits begin is called....
Usual Customary Reasonable
Deductible
Health maintenance organization
Restrictive

42. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Prevents discrimination for people with disabilties
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Catastrophic

43. Consists of all the costs to run an office
Alcoholism
Co-payment
Operating budget
Deductible

44. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Grace period
Participating - Non-participating - Limiting charge
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

45. Times physicians aren't available
Usual Customary Reasonable
inpatient
A matrix
Dread disease rider

46. The original chart belongs to the...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Daily
Physician or facility
Schedule same time & day for every week

47. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Receipts
Power - achievement - affiliation
Grace period
Alcoholism

48. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
provider
Daily
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

49. A patient's financial statement
expectancy theory
Participating - Non-participating - Limiting charge
Subscriber
Account

50. List of all financial transactions on a ledger
Nonconsecutive filing
Wave
Posting
participating physician