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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Consumer Protection Act
Patient giving permission to release their medical information.

2. The Peter Principle
Dual choice
7
Deductible
People tend to be promoted until they reach a level beyond their competence.

3. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
provider
Payables
partial disabilities
Dread disease rider

4. Set appointment times
Time limit
Subjective - Objective - Assessment - Plan
Streaming
The balance - checks paid - withdraws - deposits - any information not posted on last statement

5. Guaranteed by the third party
Money Order
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Subjective - Objective - Assessment - Plan
expectancy theory

6. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Ask permission to put them on hold & wait for a response
outpatient
Traveler's checks
Comprehensive

7. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Account
Coinsurance
Consumer Protection Act

8. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Subscriber
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

9. Name the 3 columns used in conjunction with the Medicare fee schedule.
A matrix
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Alcoholism
Participating - Non-participating - Limiting charge

10. Put all the patients with similar symptoms/problems together
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Clustering
Payables

11. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Open-office hours
Cashier's checks
Coordination of benefits
7

12. What are the four goals of a supervisor?
Participating - Non-participating - Limiting charge
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Cashier's checks

13. A patient's financial statement
Operating budget
Grace period
Account
13

14. Insurance that protects you from loss
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Physiologic - safety - love belonging - self- esteem - self- actualization
13
Blanket bonding

15. A request for payment under an insurance contractor bond is called a(an)...
Clustering
Claim
Wave
Patient

16. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Wave
Consumer Protection Act
indemnities

17. Anything that's owned
Blanket bonding
expectancy theory
13
Asset

18. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Directing - coaching - supporting - delegating
Physiologic - safety - love belonging - self- esteem - self- actualization
indemnities
Coinsurance

19. The Pygmalion Effect
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patient
Patient giving permission to release their medical information.

20. Verifies that the account has enough money to cover the amount of the check
Comprehensive
SS-4
Draw and electronic line through it - Make the correction - Date & initial
Certified checks

21. Filed with income taxes
Clustering
W-2
SS-5
Draw red line through the mistake - Make the correction - Date & initial

22. An appointment book is considered what kind of document?
Prevents discrimination for people with disabilties
Legal
Account # - Date of service - ICD-9 - Balance
Account

23. What are five signs of a great supervisor?
Coinsurance
Alcoholism
Petty Cash
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

24. GiGo
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Restrictive
Garbage in Garbage out
Prevents discrimination for people with disabilties

25. The information that must be collected when taking a phone message

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26. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Ask permission to put them on hold & wait for a response
benefits

27. Drawn against the issuing bank

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28. Parkinson's Law
7
confidentiality
Subscriber
An activity expands to fill the time allotted to it.

29. NSF
Fee profile
Non-Sufficient Funds - no money in their account
Wave
Streaming

30. Times physicians aren't available
Voucher's checks
People tend to be promoted until they reach a level beyond their competence.
Physiologic - safety - love belonging - self- esteem - self- actualization
A matrix

31. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Usual Customary Reasonable
Certified checks
Disbursement

32. Name the priority of order in which patients should be seen starting with the most important to the least important.
Non-Sufficient Funds - no money in their account
Open-office hours
Certified checks
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

33. The law of effect
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
An activity expands to fill the time allotted to it.
W-2

34. Patient that leaves no forwarding address
Where you stand depends on where you sit.
A skip
Directing - coaching - supporting - delegating
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

35. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Usual Customary Reasonable
Major medical
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Receipts

36. An unexpected event which may cause injury is called...
participating physician
Accident
People tend to be promoted until they reach a level beyond their competence.
Draw red line through the mistake - Make the correction - Date & initial

37. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Grace period
Patient
Nonconsecutive filing
13

38. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
explanation of benefits
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Cashier's checks
Co-payment

39. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
When they get unsatisfactory lab or progress reports
Draw red line through the mistake - Make the correction - Date & initial
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

40. Copy of a transaction
Certified checks
Patient giving permission to release their medical information.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Receipts

41. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
W-2
Prevents discrimination for people with disabilties
An activity expands to fill the time allotted to it.
Draw and electronic line through it - Make the correction - Date & initial

42. An amount the insured must pay before policy benefits begin is called....
SS-5
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Deductible

43. What is contained in a Policy and Procedral Manual for a medical office?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
When they get unsatisfactory lab or progress reports
explanation of benefits
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

44. The order to prepare an office to open.
Wave
When they get unsatisfactory lab or progress reports
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

45. A civilian health and medical program of the uniform services is called...
SS-4
Nonconsecutive filing
Tri-care
Schedule same time & day for every week

46. The steps used in petty cash (in order).
Restrictive
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Wave
Coordination of benefits

47. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Usual Customary Reasonable
Financial analysis report of went on that day
Health maintenance organization
The significant elements in any group usually constitute only a small portion of that group.

48. Application for a Social Security card
Financial analysis report of went on that day
SS-5
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Voucher's checks

49. Change in a posted account
Adjustments
Financial analysis report of went on that day
Power - achievement - affiliation
Posting

50. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Deductible
Ask permission to put them on hold & wait for a response
A skip
Draw red line through the mistake - Make the correction - Date & initial

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Medical Office Management

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