Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Legal
13
Draw and electronic line through it - Make the correction - Date & initial
Patient giving permission to release their medical information.

2. A compilation of average fees paid over time
Fee profile
Ask permission to put them on hold & wait for a response
premium
Tri-care

3. A health program for people age 65 and older under social security is called...
Dread disease rider
Open-office hours
Medicare
Subscriber

4. What is a day-end summary?
SS-5
Non-Sufficient Funds - no money in their account
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Financial analysis report of went on that day

5. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Patient giving permission to release their medical information.
Fee profile
Power - achievement - affiliation

6. Name the 3 columns used in conjunction with the Medicare fee schedule.
benefits
Participating - Non-participating - Limiting charge
Catastrophic
Cashier's checks

7. Cash that's used for small purchases in an office
Petty Cash
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Cashier's checks
Non-Sufficient Funds - no money in their account

8. Application for a Social Security card
Tri-care
Daily
SS-5
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

9. Patient that leaves no forwarding address
A skip
Usual Customary Reasonable
Ask permission to put them on hold & wait for a response
Clustering

10. The original chart belongs to the...
Time limit
Major medical
Physician or facility
Alcoholism

11. Attached with a stub that explains payment activity

12. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Subscriber
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Voucher's checks
Health maintenance organization

13. Name four ways to control costs in a medical practice?
Open-office hours
A skip
Restrictive
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

14. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Power - achievement - affiliation
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Participating - Non-participating - Limiting charge
Catastrophic

15. The Peter Principle
Account # - Date of service - ICD-9 - Balance
Disbursement
Wave
People tend to be promoted until they reach a level beyond their competence.

16. NSF
Non-Sufficient Funds - no money in their account
Patient giving permission to release their medical information.
Operating budget
Consumer Protection Act

17. Verifies that the account has enough money to cover the amount of the check
Co-payment
Power - achievement - affiliation
Certified checks
Accident

18. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Posting
Consumer Protection Act
Ask permission to put them on hold & wait for a response

19. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Voucher's checks
7
Wave
Dread disease rider

20. A rider added to a policy to provide additional benefits for certain conditions is called...
Alcoholism
Dread disease rider
Comprehensive
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

21. A civilian health and medical program of the uniform services is called...
Receivables
Tri-care
People tend to be promoted until they reach a level beyond their competence.
Workers compensation

22. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Wave
preexisting condition
provider
When they get unsatisfactory lab or progress reports

23. A person or institution that gives medical care is a...
Patient
7
provider
Streaming

24. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Time limit
Schedule same time & day for every week
Streaming
Tri-care

25. What is a release of information form?
Patient giving permission to release their medical information.
Asset
When they get unsatisfactory lab or progress reports
Legal

26. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Patient giving permission to release their medical information.
explanation of benefits
Fee profile

27. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
Financial analysis report of went on that day
Dual choice
participating physician

28. The theory about the importance of having and achieving a goal.
explanation of benefits
Major medical
expectancy theory
A matrix

29. An appointment book is considered what kind of document?
Physician or facility
Legal
Co-payment
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

30. Insurance that protects you from loss
13
Fee profile
Blanket bonding
expectancy theory

31. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
explanation of benefits
participating physician
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Physician or facility

32. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Patient giving permission to release their medical information.
explanation of benefits
Consumer Protection Act
13

33. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Open-office hours
Money Order
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

34. What does the Americans with Disabilities Act prevent?
SS-4
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Prevents discrimination for people with disabilties
participating physician

35. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Account
Dread disease rider

36. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
benefits
Open-office hours
Streaming

37. What are the five levels of Abraham Maslow's Hierarchy of needs
An activity expands to fill the time allotted to it.
Physiologic - safety - love belonging - self- esteem - self- actualization
SS-5
Adjustments

38. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Operating budget
SS-4
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

39. Found in a Bank statement
Restrictive
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Power - achievement - affiliation
Streaming

40. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Adjustments
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Draw and electronic line through it - Make the correction - Date & initial
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

41. Numbers read in a specific order
Subscriber
Nonconsecutive filing
expectancy theory
partial disabilities

42. Filed with income taxes
Open-office hours
Alcoholism
W-2
Payables

43. Change in a posted account
Prevents discrimination for people with disabilties
Cashier's checks
Adjustments
Disbursement

44. Miles Law
Where you stand depends on where you sit.
Major medical
Patient
The balance - checks paid - withdraws - deposits - any information not posted on last statement

45. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Alcoholism
Draw and electronic line through it - Make the correction - Date & initial
Schedule same time & day for every week

46. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Usual Customary Reasonable
Coinsurance
Asset
Certified checks

47. Benefits that are made in the form of cash payments are known as...
Accident
indemnities
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Open-office hours

48. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
partial disabilities
Subjective - Objective - Assessment - Plan
Open-office hours
Accident

49. What does SOAP stand for?
Patient giving permission to release their medical information.
Clustering
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Subjective - Objective - Assessment - Plan

50. Put all the patients with similar symptoms/problems together
Coinsurance
Clustering
Subjective - Objective - Assessment - Plan
Receivables