Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Money owed to the physician from the patient
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
provider
Receivables
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

2. How often are bank deposits made in a medical office?
Account # - Date of service - ICD-9 - Balance
Open-office hours
When they get unsatisfactory lab or progress reports
Daily

3. The law of effect
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Petty Cash
Time limit
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

4. Anything that's owned
Asset
Traveler's checks
Grace period
Clustering

5. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
Co-payment
Usual Customary Reasonable
preexisting condition

6. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
7
SS-5
Payables

7. What are five signs of a great supervisor?
Garbage in Garbage out
Streaming
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Physiologic - safety - love belonging - self- esteem - self- actualization

8. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Physiologic - safety - love belonging - self- esteem - self- actualization
Receipts
Overseeing and implementing and compliance program - establish efficiently practice

9. The Pygmalion Effect
Blanket bonding
provider
explanation of benefits
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

10. A person who represents either party of an insurance claim is the____
Posting
Directing - coaching - supporting - delegating
An activity expands to fill the time allotted to it.
Adjuster

11. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
outpatient
Draw and electronic line through it - Make the correction - Date & initial
premium

12. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Fee profile
Streaming
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Wave

13. Filed with income taxes
Consumer Protection Act
Money Order
An activity expands to fill the time allotted to it.
W-2

14. Application for a Social Security card
SS-5
Usual Customary Reasonable
Operating budget
Tri-care

15. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Participating - Non-participating - Limiting charge
Tri-care
Comprehensive
Draw and electronic line through it - Make the correction - Date & initial

16. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Nonconsecutive filing
Coordination of benefits
Subscriber

17. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Daily
Garbage in Garbage out
Fee profile
Restrictive

18. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Restrictive
Deductible
The significant elements in any group usually constitute only a small portion of that group.
Coordination of benefits

19. Employer identification #
An activity expands to fill the time allotted to it.
SS-4
Draw and electronic line through it - Make the correction - Date & initial
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

20. The order to prepare an office to open.
Where you stand depends on where you sit.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Dread disease rider
Clustering

21. Form you fill out when hired
W-4
Prevents discrimination for people with disabilties
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

22. Drawn against the issuing bank

23. A compilation of average fees paid over time
Alcoholism
Directing - coaching - supporting - delegating
Clustering
Fee profile

24. Duties of a compliance officer
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Certified checks
Overseeing and implementing and compliance program - establish efficiently practice
Asset

25. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Money Order
explanation of benefits
Account

26. The original chart belongs to the...
Draw and electronic line through it - Make the correction - Date & initial
Subscriber
Physician or facility
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

27. Must be signed when purchased

28. Payment made periodically to keep and insurance policy in force is called...
An activity expands to fill the time allotted to it.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
premium
Directing - coaching - supporting - delegating

29. Patient that leaves no forwarding address
A skip
Grace period
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Draw and electronic line through it - Make the correction - Date & initial

30. Money that's paid out
Major medical
Disbursement
Catastrophic
premium

31. The theory about the importance of having and achieving a goal.
Asset
Voucher's checks
Certified checks
expectancy theory

32. A civilian health and medical program of the uniform services is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Tri-care
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Consumer Protection Act

33. What is a release of information form?
Traveler's checks
Major medical
Patient giving permission to release their medical information.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

34. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Patient giving permission to release their medical information.
Medicare
An activity expands to fill the time allotted to it.

35. A bed patient in a hospital is called a...
Deductible
benefits
Physiologic - safety - love belonging - self- esteem - self- actualization
inpatient

36. A sum of money provided in a insurance policy - payable for covered services is called...
Asset
Directing - coaching - supporting - delegating
benefits
Draw red line through the mistake - Make the correction - Date & initial

37. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
An activity expands to fill the time allotted to it.
Medicare
Draw and electronic line through it - Make the correction - Date & initial
Co-payment

38. The most common disease of the impaired physician.
Account
Subjective - Objective - Assessment - Plan
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Alcoholism

39. The information that must be collected when taking a phone message

40. Guaranteed by the third party
Restrictive
Money Order
13
Legal

41. Name six types of supervisors
Account
Power - achievement - affiliation
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

42. The steps used in petty cash (in order).
When they get unsatisfactory lab or progress reports
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Deductible

43. Change in a posted account
Where you stand depends on where you sit.
Adjustments
Power - achievement - affiliation
Non-Sufficient Funds - no money in their account

44. GiGo
Consumer Protection Act
Garbage in Garbage out
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Open-office hours

45. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Participating - Non-participating - Limiting charge
Adjuster
expectancy theory
Health maintenance organization

46. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
Disbursement
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Draw red line through the mistake - Make the correction - Date & initial

47. NSF
Physician or facility
Non-Sufficient Funds - no money in their account
Traveler's checks
Claim

48. What does the Americans with Disabilities Act prevent?
Clustering
Where you stand depends on where you sit.
benefits
Prevents discrimination for people with disabilties

49. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
indemnities
Major medical
Account
Schedule same time & day for every week

50. Consists of all the costs to run an office
Consumer Protection Act
Operating budget
Adjuster
Blanket bonding