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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Dread disease rider
Comprehensive
outpatient

2. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Subjective - Objective - Assessment - Plan
Grace period
Workers compensation
Restrictive

3. A person or institution that gives medical care is a...
Asset
provider
Draw red line through the mistake - Make the correction - Date & initial
Schedule same time & day for every week

4. Cash that's used for small purchases in an office
Petty Cash
Health maintenance organization
Participating - Non-participating - Limiting charge
confidentiality

5. Anything that's owned
Fee profile
Account
Coordination of benefits
Asset

6. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Draw red line through the mistake - Make the correction - Date & initial
The significant elements in any group usually constitute only a small portion of that group.
Receipts

7. What are the types of commitment as it applies to employees?
Dread disease rider
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Draw red line through the mistake - Make the correction - Date & initial
Daily

8. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Wave
Garbage in Garbage out
Coordination of benefits
Non-Sufficient Funds - no money in their account

9. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
indemnities
Account # - Date of service - ICD-9 - Balance
Time limit
The balance - checks paid - withdraws - deposits - any information not posted on last statement

10. Found in a Bank statement
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
A skip
Participating - Non-participating - Limiting charge

11. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
partial disabilities
Certified checks
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

12. Found on an Encounter form
Traveler's checks
partial disabilities
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Account # - Date of service - ICD-9 - Balance

13. NSF
Fee profile
Non-Sufficient Funds - no money in their account
Receivables
Usual Customary Reasonable

14. Copy of a transaction
Certified checks
Receipts
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

15. Filed with income taxes
Directing - coaching - supporting - delegating
benefits
W-2
Traveler's checks

16. Money owed to the physician from the patient
Receivables
indemnities
SS-5
expectancy theory

17. Times physicians aren't available
Workers compensation
Dread disease rider
indemnities
A matrix

18. Name four management styles?
Streaming
W-2
Directing - coaching - supporting - delegating
preexisting condition

19. The Pygmalion Effect
Coinsurance
Time limit
Workers compensation
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

20. A person who represents either party of an insurance claim is the____
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Coordination of benefits
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Adjuster

21. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
partial disabilities
provider
outpatient
Major medical

22. Name four ways to control costs in a medical practice?
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Where you stand depends on where you sit.
Streaming

23. Attached with a stub that explains payment activity

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24. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Legal
Draw red line through the mistake - Make the correction - Date & initial
Garbage in Garbage out
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

25. A rider added to a policy to provide additional benefits for certain conditions is called...
Dual choice
Participating - Non-participating - Limiting charge
Dread disease rider
Schedule same time & day for every week

26. Numbers read in a specific order
Schedule same time & day for every week
participating physician
Health maintenance organization
Nonconsecutive filing

27. GiGo
Garbage in Garbage out
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Comprehensive
Overseeing and implementing and compliance program - establish efficiently practice

28. The most common disease of the impaired physician.
Patient giving permission to release their medical information.
Restrictive
Certified checks
Alcoholism

29. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Where you stand depends on where you sit.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A matrix
Ask permission to put them on hold & wait for a response

30. Put all the patients with similar symptoms/problems together
Clustering
Where you stand depends on where you sit.
Streaming
premium

31. When should a physician handle calls from patients?
provider
Directing - coaching - supporting - delegating
When they get unsatisfactory lab or progress reports
Time limit

32. Must be signed when purchased

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33. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Voucher's checks
Time limit

34. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Receivables
expectancy theory
Restrictive
partial disabilities

35. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Restrictive
Draw and electronic line through it - Make the correction - Date & initial
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Coinsurance

36. The information that must be collected when taking a phone message

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37. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Coinsurance
Cashier's checks

38. What is a release of information form?
Receipts
Patient giving permission to release their medical information.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Operating budget

39. Verifies that the account has enough money to cover the amount of the check
Certified checks
indemnities
A matrix
Directing - coaching - supporting - delegating

40. Consists of all the costs to run an office
Time limit
Patient giving permission to release their medical information.
Operating budget
Grace period

41. How often are bank deposits made in a medical office?
inpatient
Daily
benefits
Physiologic - safety - love belonging - self- esteem - self- actualization

42. The information in the chart belongs to the...
Patient
Payables
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Traveler's checks

43. Payment made periodically to keep and insurance policy in force is called...
Power - achievement - affiliation
Co-payment
premium
Receivables

44. Form you fill out when hired
Adjustments
W-4
benefits
Nonconsecutive filing

45. Money that's paid out
Disbursement
When they get unsatisfactory lab or progress reports
Clustering
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

46. List of all financial transactions on a ledger
Posting
Patient
Account # - Date of service - ICD-9 - Balance
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

47. An amount the insured must pay before policy benefits begin is called....
Deductible
Wave
Adjustments
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

48. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Petty Cash
W-2
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Health maintenance organization

49. A civilian health and medical program of the uniform services is called...
Adjustments
Tri-care
A skip
Restrictive

50. Parkinson's Law
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Deductible
provider
An activity expands to fill the time allotted to it.