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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The law of effect
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Subscriber
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

2. An amount the insured must pay before policy benefits begin is called....
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Dual choice
Deductible
Physician or facility

3. Patient that leaves no forwarding address
A skip
Coinsurance
13
Comprehensive

4. Miles Law
Patient
Where you stand depends on where you sit.
preexisting condition
Garbage in Garbage out

5. Employer identification #
Draw red line through the mistake - Make the correction - Date & initial
Money Order
Voucher's checks
SS-4

6. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Cashier's checks
Draw red line through the mistake - Make the correction - Date & initial
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

7. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
People tend to be promoted until they reach a level beyond their competence.
preexisting condition
Where you stand depends on where you sit.
Overseeing and implementing and compliance program - establish efficiently practice

8. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
outpatient
Major medical
Daily
Dual choice

9. The most common disease of the impaired physician.
Usual Customary Reasonable
Alcoholism
Voucher's checks
Overseeing and implementing and compliance program - establish efficiently practice

10. An appointment book is considered what kind of document?
Physiologic - safety - love belonging - self- esteem - self- actualization
Clustering
Subscriber
Legal

11. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Ask permission to put them on hold & wait for a response
Disbursement
Directing - coaching - supporting - delegating

12. A bed patient in a hospital is called a...
Receivables
partial disabilities
Certified checks
inpatient

13. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Major medical
SS-5
Receipts

14. How often are bank deposits made in a medical office?
Wave
SS-5
Daily
Disbursement

15. Anything that's owned
Financial analysis report of went on that day
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Asset
An activity expands to fill the time allotted to it.

16. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Fee profile
Where you stand depends on where you sit.
Open-office hours
Petty Cash

17. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
expectancy theory
Consumer Protection Act
Disbursement
explanation of benefits

18. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Asset
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
outpatient
benefits

19. The order to prepare an office to open.
A matrix
confidentiality
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Nonconsecutive filing

20. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Ask permission to put them on hold & wait for a response
Financial analysis report of went on that day
Subscriber
Wave

21. A patient's financial statement
When they get unsatisfactory lab or progress reports
Account
Overseeing and implementing and compliance program - establish efficiently practice
indemnities

22. Verifies that the account has enough money to cover the amount of the check
Coinsurance
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Certified checks
Operating budget

23. Put all the patients with similar symptoms/problems together
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Clustering
Posting
Prevents discrimination for people with disabilties

24. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Major medical
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
premium

25. A person who represents either party of an insurance claim is the____
Receivables
13
Adjuster
W-4

26. A civilian health and medical program of the uniform services is called...
Tri-care
Physician or facility
premium
Power - achievement - affiliation

27. Found in a Bank statement
Subjective - Objective - Assessment - Plan
Blanket bonding
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Coinsurance

28. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Cashier's checks
SS-4
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

29. The information in the chart belongs to the...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Legal
Patient

30. Change in a posted account
Physiologic - safety - love belonging - self- esteem - self- actualization
SS-4
Streaming
Adjustments

31. When should a physician handle calls from patients?
Workers compensation
Money Order
When they get unsatisfactory lab or progress reports
Claim

32. Benefits that are made in the form of cash payments are known as...
Garbage in Garbage out
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Schedule same time & day for every week
indemnities

33. Must be signed when purchased

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34. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Draw red line through the mistake - Make the correction - Date & initial
Deductible

35. Form you fill out when hired
Payables
W-4
benefits
indemnities

36. Numbers read in a specific order
Draw red line through the mistake - Make the correction - Date & initial
Operating budget
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Nonconsecutive filing

37. What are the five levels of Abraham Maslow's Hierarchy of needs
Restrictive
An activity expands to fill the time allotted to it.
benefits
Physiologic - safety - love belonging - self- esteem - self- actualization

38. One who belongs to a group insurance plan is called...
Consumer Protection Act
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Subscriber
participating physician

39. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Patient giving permission to release their medical information.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Receivables

40. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Nonconsecutive filing
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
outpatient

41. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Streaming
premium
explanation of benefits

42. Filed with income taxes
W-2
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Workers compensation
confidentiality

43. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Payables
Workers compensation
Ask permission to put them on hold & wait for a response
SS-5

44. Payment made periodically to keep and insurance policy in force is called...
Financial analysis report of went on that day
Money Order
Adjuster
premium

45. What are five signs of a great supervisor?
Co-payment
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Subscriber

46. What is a release of information form?
Patient giving permission to release their medical information.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Daily

47. What does the Americans with Disabilities Act prevent?
Posting
Prevents discrimination for people with disabilties
The significant elements in any group usually constitute only a small portion of that group.
Claim

48. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Schedule same time & day for every week
Patient giving permission to release their medical information.
Restrictive
When they get unsatisfactory lab or progress reports

49. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
A skip
preexisting condition
Garbage in Garbage out

50. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Prevents discrimination for people with disabilties
SS-4
Catastrophic
benefits