Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
7
Time limit
Prevents discrimination for people with disabilties
Catastrophic

2. Numbers read in a specific order
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
W-4
Nonconsecutive filing
Receivables

3. Filed with income taxes
indemnities
Fee profile
W-2
W-4

4. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
7
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Restrictive
Account # - Date of service - ICD-9 - Balance

5. GiGo
Where you stand depends on where you sit.
Garbage in Garbage out
Schedule same time & day for every week
Accident

6. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Accident
preexisting condition
Alcoholism
An activity expands to fill the time allotted to it.

7. Must be signed when purchased

8. Drawn against the issuing bank

9. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Comprehensive
Major medical
Voucher's checks
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

10. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Certified checks
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
The balance - checks paid - withdraws - deposits - any information not posted on last statement

11. Patient that leaves no forwarding address
Draw and electronic line through it - Make the correction - Date & initial
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
A skip

12. Money owed to the physician from the patient
Operating budget
Account
Receivables
Receipts

13. Money that's paid out
Disbursement
Claim
inpatient
confidentiality

14. Change in a posted account
Participating - Non-participating - Limiting charge
Adjustments
Restrictive
Open-office hours

15. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Ask permission to put them on hold & wait for a response
Streaming
partial disabilities

16. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Dual choice
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Adjustments

17. A person who represents either party of an insurance claim is the____
Adjuster
Time limit
preexisting condition
Physician or facility

18. What does SOAP stand for?
Workers compensation
Major medical
Subjective - Objective - Assessment - Plan
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

19. Payment made periodically to keep and insurance policy in force is called...
premium
Deductible
Workers compensation
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

20. Name four types of common imparities
Legal
Daily
Accident
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

21. A compilation of average fees paid over time
Health maintenance organization
Consumer Protection Act
Fee profile
Draw red line through the mistake - Make the correction - Date & initial

22. How often are bank deposits made in a medical office?
Garbage in Garbage out
Daily
Certified checks
Disbursement

23. List six motivational theories
Comprehensive
Subjective - Objective - Assessment - Plan
Consumer Protection Act
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

24. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
outpatient
Power - achievement - affiliation
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

25. What is a release of information form?
Patient giving permission to release their medical information.
Receipts
SS-5
Cashier's checks

26. An unexpected event which may cause injury is called...
Accident
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
indemnities
Blanket bonding

27. The steps used in petty cash (in order).
Daily
Where you stand depends on where you sit.
Comprehensive
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

28. Name the priority of order in which patients should be seen starting with the most important to the least important.
Health maintenance organization
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Dread disease rider
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

29. Guaranteed by the third party
Restrictive
Money Order
W-4
Receipts

30. Found in a Bank statement
Time limit
Posting
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Schedule same time & day for every week

31. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
13
Grace period
preexisting condition
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

32. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Coinsurance
Adjustments
13

33. What are five signs of a great supervisor?
SS-5
Fee profile
provider
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

34. A request for payment under an insurance contractor bond is called a(an)...
Claim
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Medicare
An activity expands to fill the time allotted to it.

35. What are the types of commitment as it applies to employees?
Disbursement
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Where you stand depends on where you sit.
expectancy theory

36. Anything that's owned
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Traveler's checks
Streaming
Asset

37. Attached with a stub that explains payment activity

38. Name four ways to control costs in a medical practice?
Operating budget
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
A matrix
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

39. The order to prepare an office to open.
Alcoholism
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Money Order
Co-payment

40. An amount the insured must pay before policy benefits begin is called....
Deductible
People tend to be promoted until they reach a level beyond their competence.
Where you stand depends on where you sit.
Grace period

41. A health program for people age 65 and older under social security is called...
Medicare
Physician or facility
Comprehensive
Tri-care

42. Miles Law
premium
Cashier's checks
Where you stand depends on where you sit.
Traveler's checks

43. What are the five levels of Abraham Maslow's Hierarchy of needs
Open-office hours
Physiologic - safety - love belonging - self- esteem - self- actualization
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
participating physician

44. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Health maintenance organization
7
Consumer Protection Act

45. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Draw and electronic line through it - Make the correction - Date & initial
Coordination of benefits

46. Money by the physician to the vendor
Schedule same time & day for every week
Major medical
Payables
Money Order

47. Parkinson's Law
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Streaming
An activity expands to fill the time allotted to it.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

48. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Prevents discrimination for people with disabilties
Accident
SS-5

49. The Peter Principle
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Consumer Protection Act
People tend to be promoted until they reach a level beyond their competence.
An activity expands to fill the time allotted to it.

50. A bed patient in a hospital is called a...
Physiologic - safety - love belonging - self- esteem - self- actualization
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
inpatient
An activity expands to fill the time allotted to it.