Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
An activity expands to fill the time allotted to it.
Receipts
inpatient

2. What is a day-end summary?
Usual Customary Reasonable
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Financial analysis report of went on that day
Ask permission to put them on hold & wait for a response

3. Drawn against the issuing bank

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4. What are the four goals of a supervisor?
benefits
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Petty Cash
Coinsurance

5. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Schedule same time & day for every week
Physician or facility
Disbursement

6. What does UCR stand for?
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Usual Customary Reasonable
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

7. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Adjuster
Daily
Certified checks
explanation of benefits

8. Change in a posted account
Participating - Non-participating - Limiting charge
Adjuster
explanation of benefits
Adjustments

9. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Voucher's checks
Account # - Date of service - ICD-9 - Balance
Major medical
Deductible

10. What are the types of commitment as it applies to employees?
Money Order
provider
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Non-Sufficient Funds - no money in their account

11. A person or institution that gives medical care is a...
provider
Traveler's checks
Account # - Date of service - ICD-9 - Balance
Medicare

12. Name the 3 columns used in conjunction with the Medicare fee schedule.
Money Order
An activity expands to fill the time allotted to it.
Participating - Non-participating - Limiting charge
Operating budget

13. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Participating - Non-participating - Limiting charge
Comprehensive
Restrictive
W-4

14. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Voucher's checks
Time limit
Fee profile
confidentiality

15. Times physicians aren't available
preexisting condition
Usual Customary Reasonable
Directing - coaching - supporting - delegating
A matrix

16. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
SS-5
A matrix
W-4

17. Miles Law
Where you stand depends on where you sit.
Power - achievement - affiliation
Draw and electronic line through it - Make the correction - Date & initial
Adjustments

18. A rider added to a policy to provide additional benefits for certain conditions is called...
Wave
Dread disease rider
Legal
Medicare

19. The Peter Principle
Catastrophic
A skip
Patient
People tend to be promoted until they reach a level beyond their competence.

20. Attached with a stub that explains payment activity

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21. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Blanket bonding
Restrictive
Ask permission to put them on hold & wait for a response
Garbage in Garbage out

22. Payment made periodically to keep and insurance policy in force is called...
Petty Cash
Prevents discrimination for people with disabilties
premium
Traveler's checks

23. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
A skip
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Catastrophic

24. Set appointment times
Posting
indemnities
A skip
Streaming

25. Name the priority of order in which patients should be seen starting with the most important to the least important.
Subscriber
participating physician
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Directing - coaching - supporting - delegating

26. Filed with income taxes
Traveler's checks
W-2
Patient giving permission to release their medical information.
Nonconsecutive filing

27. Guaranteed by the third party
provider
Clustering
Patient
Money Order

28. Form you fill out when hired
W-4
A skip
Grace period
Money Order

29. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Dual choice
Coinsurance
Ask permission to put them on hold & wait for a response

30. How often are bank deposits made in a medical office?
Blanket bonding
Daily
Asset
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

31. One who belongs to a group insurance plan is called...
Draw red line through the mistake - Make the correction - Date & initial
Subscriber
Physiologic - safety - love belonging - self- esteem - self- actualization
Cashier's checks

32. Patient that leaves no forwarding address
Clustering
A skip
Adjuster
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

33. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Claim
Subjective - Objective - Assessment - Plan
Accident
7

34. Verifies that the account has enough money to cover the amount of the check
People tend to be promoted until they reach a level beyond their competence.
Account
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Certified checks

35. Found in a Bank statement
preexisting condition
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
SS-4
The balance - checks paid - withdraws - deposits - any information not posted on last statement

36. A civilian health and medical program of the uniform services is called...
Participating - Non-participating - Limiting charge
Major medical
A skip
Tri-care

37. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Draw and electronic line through it - Make the correction - Date & initial
Restrictive
SS-4

38. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Non-Sufficient Funds - no money in their account
Money Order
Usual Customary Reasonable
Restrictive

39. What are five signs of a great supervisor?
Deductible
Co-payment
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Voucher's checks

40. Application for a Social Security card
Posting
inpatient
Medicare
SS-5

41. The information that must be collected when taking a phone message

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42. A health program for people age 65 and older under social security is called...
Medicare
Certified checks
Where you stand depends on where you sit.
benefits

43. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
An activity expands to fill the time allotted to it.
Comprehensive
Grace period
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

44. GiGo
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Major medical
Garbage in Garbage out

45. Numbers read in a specific order
Claim
Usual Customary Reasonable
Coordination of benefits
Nonconsecutive filing

46. List six motivational theories
Draw and electronic line through it - Make the correction - Date & initial
Coinsurance
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Open-office hours

47. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
A skip
Health maintenance organization
Ask permission to put them on hold & wait for a response
Posting

48. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Alcoholism
Prevents discrimination for people with disabilties
Consumer Protection Act

49. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Coinsurance
Dread disease rider
explanation of benefits

50. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Health maintenance organization
Catastrophic
Overseeing and implementing and compliance program - establish efficiently practice
Non-Sufficient Funds - no money in their account