Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Change in a posted account
Adjustments
Open-office hours
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Legal

2. A compilation of average fees paid over time
explanation of benefits
Receivables
Fee profile
Wave

3. Duties of a compliance officer
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Overseeing and implementing and compliance program - establish efficiently practice
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

4. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Accident
Blanket bonding
Alcoholism

5. What is a day-end summary?
Ask permission to put them on hold & wait for a response
Cashier's checks
Traveler's checks
Financial analysis report of went on that day

6. The HIPAA Act concerns ___________ of a pat.
Certified checks
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
confidentiality
7

7. Insurance that protects you from loss
Medicare
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Blanket bonding

8. Name four management styles?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
SS-5
inpatient
Directing - coaching - supporting - delegating

9. Name six types of supervisors
Usual Customary Reasonable
A matrix
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Petty Cash

10. What are the types of commitment as it applies to employees?
Where you stand depends on where you sit.
Patient giving permission to release their medical information.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

11. Set appointment times
Physician or facility
Streaming
partial disabilities
Consumer Protection Act

12. The information that must be collected when taking a phone message

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

13. The order to prepare an office to open.
7
Subjective - Objective - Assessment - Plan
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Physiologic - safety - love belonging - self- esteem - self- actualization

14. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Open-office hours
Certified checks
Restrictive

15. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Traveler's checks
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Grace period
Health maintenance organization

16. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Medicare
Certified checks
Dual choice

17. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
Claim
Posting
Clustering

18. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Money Order
Time limit
Tri-care
7

19. An unexpected event which may cause injury is called...
Blanket bonding
Coinsurance
Accident
Health maintenance organization

20. NSF
Non-Sufficient Funds - no money in their account
participating physician
Disbursement
Operating budget

21. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Traveler's checks
Non-Sufficient Funds - no money in their account
Time limit
Prevents discrimination for people with disabilties

22. Must be signed when purchased

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

23. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Deductible
Money Order
Payables
partial disabilities

24. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Power - achievement - affiliation
Nonconsecutive filing
A matrix

25. What are the five levels of Abraham Maslow's Hierarchy of needs
Non-Sufficient Funds - no money in their account
Physiologic - safety - love belonging - self- esteem - self- actualization
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Participating - Non-participating - Limiting charge

26. Name the 3 columns used in conjunction with the Medicare fee schedule.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Financial analysis report of went on that day
Receipts
Participating - Non-participating - Limiting charge

27. Money that's paid out
7
Disbursement
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Patient giving permission to release their medical information.

28. A health program for people age 65 and older under social security is called...
A matrix
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Medicare
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

29. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Coinsurance
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

30. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
premium
explanation of benefits
Clustering

31. Filed with income taxes
Petty Cash
Consumer Protection Act
W-2
The significant elements in any group usually constitute only a small portion of that group.

32. What does SOAP stand for?
Accident
indemnities
Subjective - Objective - Assessment - Plan
Catastrophic

33. The most common disease of the impaired physician.
Fee profile
Tri-care
Patient giving permission to release their medical information.
Alcoholism

34. List six motivational theories
Medicare
Wave
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Receivables

35. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Physiologic - safety - love belonging - self- esteem - self- actualization
Certified checks
Co-payment
explanation of benefits

36. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Dual choice
Consumer Protection Act
Grace period
Receivables

37. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
A matrix
Restrictive
Account # - Date of service - ICD-9 - Balance
Adjuster

38. The Pygmalion Effect
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Claim
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

39. List of all financial transactions on a ledger
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Posting
Patient

40. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Directing - coaching - supporting - delegating
Draw red line through the mistake - Make the correction - Date & initial
Receivables
Workers compensation

41. Benefits that are made in the form of cash payments are known as...
Wave
Catastrophic
Adjustments
indemnities

42. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
The significant elements in any group usually constitute only a small portion of that group.
Catastrophic
Account
A skip

43. Drawn against the issuing bank

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

44. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Draw red line through the mistake - Make the correction - Date & initial
Open-office hours
Dread disease rider
Asset

45. Name four types of common imparities
Financial analysis report of went on that day
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Garbage in Garbage out
Comprehensive

46. Name four ways to control costs in a medical practice?
Tri-care
Nonconsecutive filing
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Fee profile

47. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Coinsurance
Physician or facility
Wave
Major medical

48. Times physicians aren't available
Physiologic - safety - love belonging - self- esteem - self- actualization
Tri-care
Comprehensive
A matrix

49. An amount the insured must pay before policy benefits begin is called....
Deductible
outpatient
Patient
Dread disease rider

50. The law of effect
Adjustments
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Alcoholism
Nonconsecutive filing