Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name the priority of order in which patients should be seen starting with the most important to the least important.
partial disabilities
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Comprehensive
Consumer Protection Act

2. Name six types of supervisors
Major medical
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
participating physician
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

3. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Blanket bonding
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Patient giving permission to release their medical information.
Draw and electronic line through it - Make the correction - Date & initial

4. Consists of all the costs to run an office
Power - achievement - affiliation
Operating budget
Patient giving permission to release their medical information.
indemnities

5. Drawn against the issuing bank

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6. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Time limit
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A skip

7. Money owed to the physician from the patient
Receivables
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Directing - coaching - supporting - delegating
Petty Cash

8. Must be signed when purchased

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9. A health program for people age 65 and older under social security is called...
Posting
People tend to be promoted until they reach a level beyond their competence.
Medicare
A matrix

10. An appointment book is considered what kind of document?
Coinsurance
Tri-care
preexisting condition
Legal

11. Benefits that are made in the form of cash payments are known as...
indemnities
A skip
Patient giving permission to release their medical information.
Tri-care

12. Money by the physician to the vendor
Legal
Asset
Payables
Blanket bonding

13. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Open-office hours

14. Cash that's used for small purchases in an office
When they get unsatisfactory lab or progress reports
outpatient
Patient
Petty Cash

15. Application for a Social Security card
SS-5
Schedule same time & day for every week
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Directing - coaching - supporting - delegating

16. A rider added to a policy to provide additional benefits for certain conditions is called...
Certified checks
premium
Dread disease rider
Physiologic - safety - love belonging - self- esteem - self- actualization

17. The information that must be collected when taking a phone message

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18. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Accident
Legal
Operating budget

19. Name four ways to control costs in a medical practice?
Comprehensive
Posting
Clustering
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

20. An amount the insured must pay before policy benefits begin is called....
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Deductible
Coinsurance
Legal

21. Copy of a transaction
Comprehensive
premium
W-2
Receipts

22. A sum of money provided in a insurance policy - payable for covered services is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account # - Date of service - ICD-9 - Balance
7
benefits

23. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
The significant elements in any group usually constitute only a small portion of that group.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Adjustments

24. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
participating physician
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
When they get unsatisfactory lab or progress reports

25. Name the 3 columns used in conjunction with the Medicare fee schedule.
Nonconsecutive filing
Physician or facility
Participating - Non-participating - Limiting charge
Fee profile

26. A bed patient in a hospital is called a...
Payables
Draw red line through the mistake - Make the correction - Date & initial
People tend to be promoted until they reach a level beyond their competence.
inpatient

27. Times physicians aren't available
Schedule same time & day for every week
Daily
W-2
A matrix

28. Duties of a compliance officer
Cashier's checks
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Overseeing and implementing and compliance program - establish efficiently practice
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

29. Found on an Encounter form
An activity expands to fill the time allotted to it.
Consumer Protection Act
Major medical
Account # - Date of service - ICD-9 - Balance

30. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Asset
An activity expands to fill the time allotted to it.
Grace period

31. The Pygmalion Effect
SS-5
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Medicare
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

32. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
W-4
Ask permission to put them on hold & wait for a response
13

33. Money that's paid out
Receivables
Disbursement
Account
Workers compensation

34. NSF
Comprehensive
premium
Non-Sufficient Funds - no money in their account
Legal

35. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Streaming
outpatient

36. List of all financial transactions on a ledger
Restrictive
Open-office hours
Posting
Health maintenance organization

37. Miles Law
confidentiality
inpatient
Where you stand depends on where you sit.
Account

38. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Catastrophic
Wave
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

39. The theory about the importance of having and achieving a goal.
Workers compensation
People tend to be promoted until they reach a level beyond their competence.
Adjustments
expectancy theory

40. What are five signs of a great supervisor?
Tri-care
Certified checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Adjuster

41. An unexpected event which may cause injury is called...
Operating budget
Patient
Dual choice
Accident

42. Put all the patients with similar symptoms/problems together
Claim
Clustering
Dual choice
premium

43. The most common disease of the impaired physician.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
expectancy theory
Alcoholism
Patient giving permission to release their medical information.

44. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
indemnities
Co-payment
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Wave

45. Payment made periodically to keep and insurance policy in force is called...
premium
Time limit
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Adjuster

46. Anything that's owned
SS-4
Cashier's checks
Asset
Voucher's checks

47. When should a physician handle calls from patients?
Schedule same time & day for every week
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
When they get unsatisfactory lab or progress reports
Streaming

48. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Voucher's checks
Nonconsecutive filing
A skip

49. The original chart belongs to the...
Coinsurance
Receivables
premium
Physician or facility

50. A person who represents either party of an insurance claim is the____
Overseeing and implementing and compliance program - establish efficiently practice
Adjuster
Grace period
Usual Customary Reasonable