Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a release of information form?
Participating - Non-participating - Limiting charge
benefits
Patient giving permission to release their medical information.
Medicare

2. The most common disease of the impaired physician.
Alcoholism
Receipts
Consumer Protection Act
Catastrophic

3. The Peter Principle
Dual choice
Major medical
Physician or facility
People tend to be promoted until they reach a level beyond their competence.

4. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Deductible
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
When they get unsatisfactory lab or progress reports

5. What does UCR stand for?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Usual Customary Reasonable
Asset
When they get unsatisfactory lab or progress reports

6. Form you fill out when hired
Where you stand depends on where you sit.
explanation of benefits
W-4
Certified checks

7. What does the Americans with Disabilities Act prevent?
Payables
Prevents discrimination for people with disabilties
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Catastrophic

8. What is contained in a Policy and Procedral Manual for a medical office?
Disbursement
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Receivables
Dual choice

9. An appointment book is considered what kind of document?
Prevents discrimination for people with disabilties
Consumer Protection Act
Legal
Dread disease rider

10. List six motivational theories
Blanket bonding
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
W-2
Money Order

11. What are the five levels of Abraham Maslow's Hierarchy of needs
Participating - Non-participating - Limiting charge
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Tri-care
Physiologic - safety - love belonging - self- esteem - self- actualization

12. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Dread disease rider
Physiologic - safety - love belonging - self- esteem - self- actualization
Co-payment

13. NSF
A skip
Account # - Date of service - ICD-9 - Balance
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Non-Sufficient Funds - no money in their account

14. What are five signs of a great supervisor?
7
An activity expands to fill the time allotted to it.
Accident
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

15. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Adjustments
confidentiality
Open-office hours

16. A request for payment under an insurance contractor bond is called a(an)...
Major medical
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Tri-care
Claim

17. Duties of a compliance officer
Wave
Overseeing and implementing and compliance program - establish efficiently practice
inpatient
Receivables

18. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Draw and electronic line through it - Make the correction - Date & initial
Prevents discrimination for people with disabilties
Account # - Date of service - ICD-9 - Balance

19. What are the four goals of a supervisor?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Non-Sufficient Funds - no money in their account
Fee profile
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

20. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Directing - coaching - supporting - delegating
Draw red line through the mistake - Make the correction - Date & initial
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Alcoholism

21. Pareto's Law- ( 80/20) rule
Catastrophic
The significant elements in any group usually constitute only a small portion of that group.
Restrictive
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

22. Filed with income taxes
participating physician
explanation of benefits
W-2
outpatient

23. Money that's paid out
Ask permission to put them on hold & wait for a response
Patient giving permission to release their medical information.
Asset
Disbursement

24. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Streaming
Health maintenance organization
Directing - coaching - supporting - delegating

25. In the Learned Needs theory - what are the 3 core needs?
Overseeing and implementing and compliance program - establish efficiently practice
Power - achievement - affiliation
Medicare
Accident

26. One who belongs to a group insurance plan is called...
13
W-4
Subscriber
Posting

27. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Patient
Coinsurance
Traveler's checks
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

28. Drawn against the issuing bank

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29. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
benefits
Coinsurance
Schedule same time & day for every week

30. The HIPAA Act concerns ___________ of a pat.
Garbage in Garbage out
confidentiality
Open-office hours
Time limit

31. When should a physician handle calls from patients?
Subscriber
provider
When they get unsatisfactory lab or progress reports
Dual choice

32. A civilian health and medical program of the uniform services is called...
SS-4
Tri-care
preexisting condition
Physiologic - safety - love belonging - self- esteem - self- actualization

33. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
A matrix
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Medicare
participating physician

34. Patient that leaves no forwarding address
A skip
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Physiologic - safety - love belonging - self- esteem - self- actualization
premium

35. An amount the insured must pay before policy benefits begin is called....
Adjuster
Deductible
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Payables

36. Consists of all the costs to run an office
Patient
Subscriber
Traveler's checks
Operating budget

37. The original chart belongs to the...
Physician or facility
The significant elements in any group usually constitute only a small portion of that group.
Money Order
Receivables

38. Miles Law
Financial analysis report of went on that day
Where you stand depends on where you sit.
Draw red line through the mistake - Make the correction - Date & initial
indemnities

39. Attached with a stub that explains payment activity

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40. Cash that's used for small purchases in an office
Streaming
Voucher's checks
Petty Cash
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

41. Set appointment times
Petty Cash
Streaming
Patient
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

42. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Schedule same time & day for every week
Health maintenance organization
Power - achievement - affiliation

43. List of all financial transactions on a ledger
Time limit
expectancy theory
Posting
confidentiality

44. The steps used in petty cash (in order).
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Patient giving permission to release their medical information.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
The significant elements in any group usually constitute only a small portion of that group.

45. A bed patient in a hospital is called a...
Draw and electronic line through it - Make the correction - Date & initial
SS-4
inpatient
Asset

46. Money owed to the physician from the patient
Receivables
Adjustments
Workers compensation
expectancy theory

47. Verifies that the account has enough money to cover the amount of the check
SS-4
Patient giving permission to release their medical information.
Certified checks
Clustering

48. A person or institution that gives medical care is a...
provider
Prevents discrimination for people with disabilties
Health maintenance organization
When they get unsatisfactory lab or progress reports

49. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Directing - coaching - supporting - delegating
Major medical
Grace period
Accident

50. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
W-4
Posting
Dual choice
Streaming