Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. One who belongs to a group insurance plan is called...
Receipts
Subscriber
Participating - Non-participating - Limiting charge
Medicare

2. Drawn against the issuing bank

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3. Form you fill out when hired
Fee profile
W-4
SS-4
Coinsurance

4. An amount the insured must pay before policy benefits begin is called....
Coinsurance
Adjuster
Deductible
People tend to be promoted until they reach a level beyond their competence.

5. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
participating physician
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Consumer Protection Act

6. Consists of all the costs to run an office
Receipts
Operating budget
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Account # - Date of service - ICD-9 - Balance

7. What does the Americans with Disabilities Act prevent?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Voucher's checks
Prevents discrimination for people with disabilties
Consumer Protection Act

8. Put all the patients with similar symptoms/problems together
Cashier's checks
SS-5
Clustering
Account # - Date of service - ICD-9 - Balance

9. A sum of money provided in a insurance policy - payable for covered services is called...
Ask permission to put them on hold & wait for a response
Fee profile
benefits
participating physician

10. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Disbursement
Health maintenance organization
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Asset

11. The information in the chart belongs to the...
Open-office hours
Patient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
partial disabilities

12. How often are bank deposits made in a medical office?
Blanket bonding
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Daily

13. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Catastrophic
partial disabilities
People tend to be promoted until they reach a level beyond their competence.
13

14. A compilation of average fees paid over time
Fee profile
confidentiality
Cashier's checks
Garbage in Garbage out

15. Name the priority of order in which patients should be seen starting with the most important to the least important.
confidentiality
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Cashier's checks
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

16. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Comprehensive
explanation of benefits
Time limit
indemnities

17. Copy of a transaction
Restrictive
Usual Customary Reasonable
Receipts
explanation of benefits

18. The order to prepare an office to open.
Ask permission to put them on hold & wait for a response
Accident
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Cashier's checks

19. A health program for people age 65 and older under social security is called...
Ask permission to put them on hold & wait for a response
Daily
Draw and electronic line through it - Make the correction - Date & initial
Medicare

20. The Peter Principle
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
expectancy theory
People tend to be promoted until they reach a level beyond their competence.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

21. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
The significant elements in any group usually constitute only a small portion of that group.
SS-4
Alcoholism

22. An unexpected event which may cause injury is called...
Money Order
Accident
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
partial disabilities

23. The law of effect
W-4
Prevents discrimination for people with disabilties
Usual Customary Reasonable
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

24. What are the types of commitment as it applies to employees?
Co-payment
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Physiologic - safety - love belonging - self- esteem - self- actualization
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

25. Guaranteed by the third party
Money Order
Operating budget
Health maintenance organization
Overseeing and implementing and compliance program - establish efficiently practice

26. Patient that leaves no forwarding address
Nonconsecutive filing
SS-5
A skip
provider

27. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Posting
Wave
Streaming
Asset

28. The theory about the importance of having and achieving a goal.
Directing - coaching - supporting - delegating
Major medical
expectancy theory
W-2

29. A person or institution that gives medical care is a...
provider
Posting
Major medical
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

30. Application for a Social Security card
Financial analysis report of went on that day
When they get unsatisfactory lab or progress reports
SS-5
Voucher's checks

31. Duties of a compliance officer
expectancy theory
Overseeing and implementing and compliance program - establish efficiently practice
Petty Cash
confidentiality

32. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Grace period
participating physician
Draw and electronic line through it - Make the correction - Date & initial

33. The original chart belongs to the...
Major medical
A skip
Physician or facility
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

34. Name four types of common imparities
Blanket bonding
Coinsurance
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Physician or facility

35. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Grace period
Streaming
Co-payment
Workers compensation

36. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Catastrophic
Garbage in Garbage out
Legal

37. Benefits that are made in the form of cash payments are known as...
Legal
indemnities
Usual Customary Reasonable
Prevents discrimination for people with disabilties

38. What is a day-end summary?
Physician or facility
Financial analysis report of went on that day
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
W-4

39. NSF
Where you stand depends on where you sit.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Non-Sufficient Funds - no money in their account
Co-payment

40. What does SOAP stand for?
Physician or facility
Receipts
Subjective - Objective - Assessment - Plan
People tend to be promoted until they reach a level beyond their competence.

41. What is contained in a Policy and Procedral Manual for a medical office?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Draw and electronic line through it - Make the correction - Date & initial
7
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

42. Name the 3 columns used in conjunction with the Medicare fee schedule.
Coinsurance
Receipts
Workers compensation
Participating - Non-participating - Limiting charge

43. Verifies that the account has enough money to cover the amount of the check
Certified checks
Legal
Account # - Date of service - ICD-9 - Balance
Health maintenance organization

44. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
outpatient
Restrictive
Claim

45. Found in a Bank statement
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
A matrix
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Posting

46. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Participating - Non-participating - Limiting charge
A matrix
Schedule same time & day for every week
Adjuster

47. Anything that's owned
expectancy theory
Overseeing and implementing and compliance program - establish efficiently practice
partial disabilities
Asset

48. Pareto's Law- ( 80/20) rule
partial disabilities
The significant elements in any group usually constitute only a small portion of that group.
Clustering
Blanket bonding

49. The Pygmalion Effect
Patient
Posting
Financial analysis report of went on that day
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

50. The most common disease of the impaired physician.
Time limit
7
SS-4
Alcoholism