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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Attached with a stub that explains payment activity

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2. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
participating physician
Major medical
Ask permission to put them on hold & wait for a response
Draw and electronic line through it - Make the correction - Date & initial

3. List six motivational theories
Ask permission to put them on hold & wait for a response
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Cashier's checks
Receivables

4. The law of effect
Account # - Date of service - ICD-9 - Balance
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Restrictive
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

5. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Dual choice
Consumer Protection Act
Certified checks
Clustering

6. The order to prepare an office to open.
Subjective - Objective - Assessment - Plan
Coordination of benefits
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

7. Guaranteed by the third party
Money Order
confidentiality
Patient giving permission to release their medical information.
indemnities

8. A civilian health and medical program of the uniform services is called...
Operating budget
preexisting condition
An activity expands to fill the time allotted to it.
Tri-care

9. Form you fill out when hired
Asset
Open-office hours
W-4
Non-Sufficient Funds - no money in their account

10. A compilation of average fees paid over time
Fee profile
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Posting
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

11. Set appointment times
Workers compensation
Streaming
Directing - coaching - supporting - delegating
benefits

12. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Health maintenance organization
Patient
Petty Cash
Schedule same time & day for every week

13. Name four types of common imparities
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
preexisting condition
Traveler's checks
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

14. NSF
Overseeing and implementing and compliance program - establish efficiently practice
Non-Sufficient Funds - no money in their account
outpatient
Clustering

15. What are the four goals of a supervisor?
Account # - Date of service - ICD-9 - Balance
Non-Sufficient Funds - no money in their account
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Alcoholism

16. Name the 3 columns used in conjunction with the Medicare fee schedule.
outpatient
Participating - Non-participating - Limiting charge
Traveler's checks
Deductible

17. Name six types of supervisors
partial disabilities
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Usual Customary Reasonable
Directing - coaching - supporting - delegating

18. A patient's financial statement
Medicare
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Account
Money Order

19. What does UCR stand for?
W-4
Usual Customary Reasonable
Tri-care
Ask permission to put them on hold & wait for a response

20. Filed with income taxes
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Disbursement
Adjuster
W-2

21. What is a release of information form?
Money Order
Co-payment
Draw red line through the mistake - Make the correction - Date & initial
Patient giving permission to release their medical information.

22. A sum of money provided in a insurance policy - payable for covered services is called...
Cashier's checks
benefits
People tend to be promoted until they reach a level beyond their competence.
Garbage in Garbage out

23. What is a day-end summary?
Schedule same time & day for every week
Financial analysis report of went on that day
explanation of benefits
Deductible

24. What does the Americans with Disabilities Act prevent?
Open-office hours
Blanket bonding
Prevents discrimination for people with disabilties
Clustering

25. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Non-Sufficient Funds - no money in their account
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
preexisting condition
explanation of benefits

26. The theory about the importance of having and achieving a goal.
Subscriber
expectancy theory
Grace period
Garbage in Garbage out

27. Put all the patients with similar symptoms/problems together
Wave
Grace period
Clustering
Consumer Protection Act

28. Change in a posted account
Adjustments
preexisting condition
Usual Customary Reasonable
Physiologic - safety - love belonging - self- esteem - self- actualization

29. Found on an Encounter form
Wave
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Physiologic - safety - love belonging - self- esteem - self- actualization
Account # - Date of service - ICD-9 - Balance

30. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Schedule same time & day for every week
Dread disease rider
Receipts

31. Application for a Social Security card
Co-payment
SS-5
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Participating - Non-participating - Limiting charge

32. In the Learned Needs theory - what are the 3 core needs?
participating physician
Grace period
Power - achievement - affiliation
Catastrophic

33. Name four management styles?
Account
Receivables
Directing - coaching - supporting - delegating
Where you stand depends on where you sit.

34. Verifies that the account has enough money to cover the amount of the check
explanation of benefits
Accident
Certified checks
Alcoholism

35. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Coinsurance
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Restrictive
Voucher's checks

36. A person who represents either party of an insurance claim is the____
Adjuster
A matrix
Medicare
The balance - checks paid - withdraws - deposits - any information not posted on last statement

37. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Accident
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Open-office hours
premium

38. How often are bank deposits made in a medical office?
Financial analysis report of went on that day
Medicare
Daily
Dual choice

39. Consists of all the costs to run an office
W-2
Operating budget
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
preexisting condition

40. A person or institution that gives medical care is a...
Comprehensive
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Medicare
provider

41. Payment made periodically to keep and insurance policy in force is called...
Health maintenance organization
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Draw and electronic line through it - Make the correction - Date & initial
premium

42. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Schedule same time & day for every week
Coordination of benefits
Cashier's checks
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

43. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
A matrix
Disbursement
Garbage in Garbage out

44. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Directing - coaching - supporting - delegating
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
13
Physiologic - safety - love belonging - self- esteem - self- actualization

45. List of all financial transactions on a ledger
Grace period
Non-Sufficient Funds - no money in their account
Posting
7

46. An appointment book is considered what kind of document?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Medicare
Legal
Physician or facility

47. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Open-office hours
Workers compensation
benefits
Claim

48. The information that must be collected when taking a phone message

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49. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Financial analysis report of went on that day
Clustering
Traveler's checks

50. Numbers read in a specific order
Participating - Non-participating - Limiting charge
Streaming
Subscriber
Nonconsecutive filing

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Medical Office Management

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