Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Times physicians aren't available
Certified checks
Ask permission to put them on hold & wait for a response
A matrix
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

2. A compilation of average fees paid over time
13
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
indemnities
Fee profile

3. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Physician or facility
Legal
Dual choice
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

4. An amount the insured must pay before policy benefits begin is called....
Deductible
7
Overseeing and implementing and compliance program - establish efficiently practice
13

5. The law of effect
Health maintenance organization
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Physiologic - safety - love belonging - self- esteem - self- actualization
Grace period

6. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Receipts
Subjective - Objective - Assessment - Plan
13

7. Form you fill out when hired
Catastrophic
W-4
inpatient
Receipts

8. What are the four goals of a supervisor?
Where you stand depends on where you sit.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
expectancy theory
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

9. The most common disease of the impaired physician.
Coinsurance
Alcoholism
13
Physiologic - safety - love belonging - self- esteem - self- actualization

10. What does the Americans with Disabilities Act prevent?
Certified checks
Financial analysis report of went on that day
Tri-care
Prevents discrimination for people with disabilties

11. Money owed to the physician from the patient
Consumer Protection Act
Receivables
Draw and electronic line through it - Make the correction - Date & initial
Co-payment

12. Name the priority of order in which patients should be seen starting with the most important to the least important.
Disbursement
Draw red line through the mistake - Make the correction - Date & initial
Claim
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

13. What is a release of information form?
Certified checks
When they get unsatisfactory lab or progress reports
Patient giving permission to release their medical information.
preexisting condition

14. The HIPAA Act concerns ___________ of a pat.
inpatient
confidentiality
preexisting condition
Prevents discrimination for people with disabilties

15. Set appointment times
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Restrictive
Streaming

16. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Medicare
explanation of benefits
Coinsurance
Account # - Date of service - ICD-9 - Balance

17. What is a day-end summary?
Restrictive
Blanket bonding
An activity expands to fill the time allotted to it.
Financial analysis report of went on that day

18. Change in a posted account
Payables
Money Order
Non-Sufficient Funds - no money in their account
Adjustments

19. A health program for people age 65 and older under social security is called...
Medicare
When they get unsatisfactory lab or progress reports
Cashier's checks
Claim

20. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Receivables
Power - achievement - affiliation
SS-4
Schedule same time & day for every week

21. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Time limit
Health maintenance organization
Nonconsecutive filing
Financial analysis report of went on that day

22. Found in a Bank statement
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Draw red line through the mistake - Make the correction - Date & initial
Workers compensation

23. Pareto's Law- ( 80/20) rule
Fee profile
Non-Sufficient Funds - no money in their account
Usual Customary Reasonable
The significant elements in any group usually constitute only a small portion of that group.

24. Patient that leaves no forwarding address
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Certified checks
A skip
Draw red line through the mistake - Make the correction - Date & initial

25. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Directing - coaching - supporting - delegating
Certified checks
Major medical
Comprehensive

26. A civilian health and medical program of the uniform services is called...
A skip
Coinsurance
Tri-care
Consumer Protection Act

27. Drawn against the issuing bank

28. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
outpatient
inpatient
Clustering

29. Payment made periodically to keep and insurance policy in force is called...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
confidentiality
Power - achievement - affiliation
premium

30. Money by the physician to the vendor
Patient
Payables
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
provider

31. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
partial disabilities
7
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

32. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Draw red line through the mistake - Make the correction - Date & initial
Grace period
Deductible
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

33. A bed patient in a hospital is called a...
Wave
Adjuster
Power - achievement - affiliation
inpatient

34. List of all financial transactions on a ledger
Posting
Claim
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
indemnities

35. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Non-Sufficient Funds - no money in their account
participating physician
Legal

36. What does SOAP stand for?
SS-5
confidentiality
Grace period
Subjective - Objective - Assessment - Plan

37. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Co-payment
The balance - checks paid - withdraws - deposits - any information not posted on last statement

38. Name four types of common imparities
inpatient
Nonconsecutive filing
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Account # - Date of service - ICD-9 - Balance

39. How often are bank deposits made in a medical office?
Daily
participating physician
Schedule same time & day for every week
Operating budget

40. Name six types of supervisors
Overseeing and implementing and compliance program - establish efficiently practice
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Adjuster
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

41. A sum of money provided in a insurance policy - payable for covered services is called...
Major medical
benefits
Certified checks
Open-office hours

42. A rider added to a policy to provide additional benefits for certain conditions is called...
13
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Adjustments
Dread disease rider

43. The information that must be collected when taking a phone message

44. NSF
Ask permission to put them on hold & wait for a response
expectancy theory
Non-Sufficient Funds - no money in their account
Accident

45. The Peter Principle
Dual choice
Health maintenance organization
Workers compensation
People tend to be promoted until they reach a level beyond their competence.

46. Verifies that the account has enough money to cover the amount of the check
Clustering
partial disabilities
Certified checks
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

47. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
partial disabilities
provider
Disbursement
Coordination of benefits

48. A request for payment under an insurance contractor bond is called a(an)...
Claim
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Petty Cash
Consumer Protection Act

49. A patient's financial statement
inpatient
Account
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

50. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Patient giving permission to release their medical information.
Restrictive
A skip
Co-payment