Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
W-4
Streaming
Patient giving permission to release their medical information.

2. A request for payment under an insurance contractor bond is called a(an)...
Claim
premium
A skip
SS-5

3. Benefits that are made in the form of cash payments are known as...
inpatient
Consumer Protection Act
Adjuster
indemnities

4. Times physicians aren't available
expectancy theory
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Dual choice
A matrix

5. Set appointment times
Nonconsecutive filing
Adjuster
Streaming
Deductible

6. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Major medical
W-2
Coordination of benefits
Accident

7. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Accident
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Coinsurance
A skip

8. Anything that's owned
Workers compensation
Asset
outpatient
confidentiality

9. The most common disease of the impaired physician.
SS-5
Clustering
Ask permission to put them on hold & wait for a response
Alcoholism

10. Name four ways to control costs in a medical practice?
Blanket bonding
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Health maintenance organization
Power - achievement - affiliation

11. An appointment book is considered what kind of document?
Draw red line through the mistake - Make the correction - Date & initial
premium
Legal
Fee profile

12. The Peter Principle
Major medical
Overseeing and implementing and compliance program - establish efficiently practice
People tend to be promoted until they reach a level beyond their competence.
Claim

13. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
When they get unsatisfactory lab or progress reports
Co-payment
Clustering
Ask permission to put them on hold & wait for a response

14. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Overseeing and implementing and compliance program - establish efficiently practice
When they get unsatisfactory lab or progress reports
Accident

15. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Draw red line through the mistake - Make the correction - Date & initial
Voucher's checks
Schedule same time & day for every week
Money Order

16. In the Learned Needs theory - what are the 3 core needs?
Wave
Deductible
Subjective - Objective - Assessment - Plan
Power - achievement - affiliation

17. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Money Order
Physiologic - safety - love belonging - self- esteem - self- actualization
Time limit

18. Name the priority of order in which patients should be seen starting with the most important to the least important.
provider
Physician or facility
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Where you stand depends on where you sit.

19. List of all financial transactions on a ledger
Subjective - Objective - Assessment - Plan
Tri-care
Fee profile
Posting

20. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
An activity expands to fill the time allotted to it.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Nonconsecutive filing

21. Money owed to the physician from the patient
Receivables
Clustering
Voucher's checks
Asset

22. An amount the insured must pay before policy benefits begin is called....
Receivables
Daily
Deductible
Payables

23. The HIPAA Act concerns ___________ of a pat.
Subjective - Objective - Assessment - Plan
indemnities
Dual choice
confidentiality

24. What does UCR stand for?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Usual Customary Reasonable
preexisting condition
expectancy theory

25. Parkinson's Law
An activity expands to fill the time allotted to it.
Ask permission to put them on hold & wait for a response
People tend to be promoted until they reach a level beyond their competence.
outpatient

26. Money by the physician to the vendor
Usual Customary Reasonable
The significant elements in any group usually constitute only a small portion of that group.
Payables
Ask permission to put them on hold & wait for a response

27. The order to prepare an office to open.
Consumer Protection Act
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Disbursement
Power - achievement - affiliation

28. What are the five levels of Abraham Maslow's Hierarchy of needs
Workers compensation
7
Physiologic - safety - love belonging - self- esteem - self- actualization
Co-payment

29. The theory about the importance of having and achieving a goal.
SS-4
Receipts
Draw red line through the mistake - Make the correction - Date & initial
expectancy theory

30. Payment made periodically to keep and insurance policy in force is called...
Tri-care
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
premium
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

31. Guaranteed by the third party
Money Order
Health maintenance organization
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Adjustments

32. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Alcoholism
7
Major medical
Garbage in Garbage out

33. A bed patient in a hospital is called a...
Patient giving permission to release their medical information.
Account # - Date of service - ICD-9 - Balance
7
inpatient

34. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Receivables
Major medical
Fee profile
Wave

35. Drawn against the issuing bank

36. Name the 3 columns used in conjunction with the Medicare fee schedule.
Grace period
Fee profile
Participating - Non-participating - Limiting charge
A skip

37. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Posting
Medicare
13
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

38. Must be signed when purchased

39. A person or institution that gives medical care is a...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
provider
Financial analysis report of went on that day
partial disabilities

40. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Receipts
Dread disease rider
Major medical
Restrictive

41. Name four management styles?
Draw red line through the mistake - Make the correction - Date & initial
Major medical
Power - achievement - affiliation
Directing - coaching - supporting - delegating

42. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
An activity expands to fill the time allotted to it.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Draw red line through the mistake - Make the correction - Date & initial

43. Money that's paid out
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Grace period
Disbursement
Payables

44. What is a release of information form?
Grace period
Patient giving permission to release their medical information.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Payables

45. A rider added to a policy to provide additional benefits for certain conditions is called...
Medicare
Dread disease rider
Open-office hours
Alcoholism

46. When should a physician handle calls from patients?
Streaming
A matrix
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
When they get unsatisfactory lab or progress reports

47. Name six types of supervisors
outpatient
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Petty Cash
W-2

48. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Wave
Certified checks
Draw and electronic line through it - Make the correction - Date & initial
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

49. Attached with a stub that explains payment activity

50. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Dread disease rider
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
participating physician
Grace period