Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Change in a posted account
Adjustments
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
benefits
Account

2. What does SOAP stand for?
Comprehensive
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Subjective - Objective - Assessment - Plan
Receivables

3. An appointment book is considered what kind of document?
Legal
Deductible
Overseeing and implementing and compliance program - establish efficiently practice
Posting

4. Parkinson's Law
Subscriber
Grace period
An activity expands to fill the time allotted to it.
inpatient

5. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Open-office hours
Time limit
Posting

6. A request for payment under an insurance contractor bond is called a(an)...
Claim
Operating budget
Coinsurance
When they get unsatisfactory lab or progress reports

7. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Draw red line through the mistake - Make the correction - Date & initial
Restrictive
Wave
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

8. Money that's paid out
Disbursement
explanation of benefits
Adjustments
The balance - checks paid - withdraws - deposits - any information not posted on last statement

9. The most common disease of the impaired physician.
premium
Participating - Non-participating - Limiting charge
Alcoholism
Time limit

10. Duties of a compliance officer
Time limit
Non-Sufficient Funds - no money in their account
Overseeing and implementing and compliance program - establish efficiently practice
Claim

11. Name the priority of order in which patients should be seen starting with the most important to the least important.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Restrictive
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

12. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Operating budget
Grace period
Money Order
Open-office hours

13. When should a physician handle calls from patients?
Tri-care
When they get unsatisfactory lab or progress reports
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Draw and electronic line through it - Make the correction - Date & initial

14. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Clustering
explanation of benefits
Usual Customary Reasonable

15. Times physicians aren't available
A matrix
Payables
Dread disease rider
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

16. The HIPAA Act concerns ___________ of a pat.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
confidentiality
People tend to be promoted until they reach a level beyond their competence.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

17. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Coordination of benefits
A skip

18. Consists of all the costs to run an office
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Fee profile
W-4
Operating budget

19. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Claim
Draw red line through the mistake - Make the correction - Date & initial
Traveler's checks
Usual Customary Reasonable

20. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Asset
SS-5
Consumer Protection Act
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

21. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Deductible
Consumer Protection Act
Wave

22. The order to prepare an office to open.
Tri-care
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account
Clustering

23. A patient's financial statement
explanation of benefits
Restrictive
Account
Receivables

24. Name the 3 columns used in conjunction with the Medicare fee schedule.
Receipts
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Participating - Non-participating - Limiting charge
Clustering

25. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Tri-care
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
preexisting condition
Power - achievement - affiliation

26. Name four management styles?
Patient giving permission to release their medical information.
Directing - coaching - supporting - delegating
Medicare
Catastrophic

27. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Traveler's checks
participating physician
preexisting condition
The significant elements in any group usually constitute only a small portion of that group.

28. Attached with a stub that explains payment activity

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

29. The Pygmalion Effect
Traveler's checks
Streaming
Overseeing and implementing and compliance program - establish efficiently practice
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

30. GiGo
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Garbage in Garbage out
indemnities
Cashier's checks

31. A sum of money provided in a insurance policy - payable for covered services is called...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
benefits
Asset
Garbage in Garbage out

32. Put all the patients with similar symptoms/problems together
Clustering
Grace period
Dual choice
Schedule same time & day for every week

33. Benefits that are made in the form of cash payments are known as...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
indemnities
Tri-care
benefits

34. An amount the insured must pay before policy benefits begin is called....
Coordination of benefits
Comprehensive
Deductible
SS-5

35. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Operating budget
Legal
Petty Cash

36. The original chart belongs to the...
Physician or facility
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Restrictive
Major medical

37. Insurance that protects you from loss
Adjustments
indemnities
Blanket bonding
Patient

38. Money by the physician to the vendor
outpatient
Co-payment
Payables
Legal

39. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Consumer Protection Act
Directing - coaching - supporting - delegating
Comprehensive
Receivables

40. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
expectancy theory
13
7

41. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Workers compensation
Payables
Posting

42. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
SS-5
outpatient
Ask permission to put them on hold & wait for a response
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

43. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
When they get unsatisfactory lab or progress reports
Major medical
7
Account

44. The Peter Principle
Account # - Date of service - ICD-9 - Balance
Legal
Directing - coaching - supporting - delegating
People tend to be promoted until they reach a level beyond their competence.

45. What does the Americans with Disabilities Act prevent?
13
When they get unsatisfactory lab or progress reports
Prevents discrimination for people with disabilties
A skip

46. The information in the chart belongs to the...
Adjuster
Patient
Cashier's checks
Daily

47. Set appointment times
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Comprehensive
Traveler's checks
Streaming

48. How often are bank deposits made in a medical office?
Daily
A matrix
partial disabilities
Receipts

49. Name four ways to control costs in a medical practice?
participating physician
outpatient
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
A matrix

50. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Co-payment
SS-4
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.