Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Participating - Non-participating - Limiting charge
Disbursement
Medicare
Coinsurance

2. How often are bank deposits made in a medical office?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Daily
Disbursement
Schedule same time & day for every week

3. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
A skip
When they get unsatisfactory lab or progress reports
Open-office hours

4. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
7
13
Open-office hours
expectancy theory

5. A bed patient in a hospital is called a...
When they get unsatisfactory lab or progress reports
7
Catastrophic
inpatient

6. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
13
explanation of benefits
outpatient
Operating budget

7. List of all financial transactions on a ledger
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Posting
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Directing - coaching - supporting - delegating

8. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Money Order
Overseeing and implementing and compliance program - establish efficiently practice
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Ask permission to put them on hold & wait for a response

9. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Coinsurance
partial disabilities
Deductible

10. Guaranteed by the third party
benefits
Clustering
Money Order
Where you stand depends on where you sit.

11. Change in a posted account
Usual Customary Reasonable
Adjustments
A skip
Legal

12. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Open-office hours
Power - achievement - affiliation

13. A civilian health and medical program of the uniform services is called...
outpatient
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Tri-care
Clustering

14. Name the 3 columns used in conjunction with the Medicare fee schedule.
A matrix
The significant elements in any group usually constitute only a small portion of that group.
Participating - Non-participating - Limiting charge
Asset

15. In the Learned Needs theory - what are the 3 core needs?
Deductible
Power - achievement - affiliation
Restrictive
premium

16. The theory about the importance of having and achieving a goal.
Account # - Date of service - ICD-9 - Balance
expectancy theory
Payables
SS-4

17. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Daily
partial disabilities
Claim
Restrictive

18. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Account # - Date of service - ICD-9 - Balance
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
W-4

19. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
explanation of benefits
Payables
A skip

20. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Dual choice
Posting
Cashier's checks

21. Application for a Social Security card
Receipts
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Clustering
SS-5

22. Verifies that the account has enough money to cover the amount of the check
Certified checks
inpatient
Financial analysis report of went on that day
Legal

23. Benefits that are made in the form of cash payments are known as...
Dread disease rider
indemnities
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Draw and electronic line through it - Make the correction - Date & initial

24. An amount the insured must pay before policy benefits begin is called....
participating physician
Where you stand depends on where you sit.
Deductible
explanation of benefits

25. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
partial disabilities
Draw red line through the mistake - Make the correction - Date & initial
Adjuster

26. The HIPAA Act concerns ___________ of a pat.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Receivables
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
confidentiality

27. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Cashier's checks
Workers compensation
Claim
Dual choice

28. What does the Americans with Disabilities Act prevent?
Receipts
premium
Prevents discrimination for people with disabilties
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

29. What are the five levels of Abraham Maslow's Hierarchy of needs
Receipts
inpatient
The significant elements in any group usually constitute only a small portion of that group.
Physiologic - safety - love belonging - self- esteem - self- actualization

30. What is a day-end summary?
Adjustments
Financial analysis report of went on that day
Coinsurance
Co-payment

31. The information that must be collected when taking a phone message

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

32. The original chart belongs to the...
Wave
Physician or facility
Power - achievement - affiliation
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

33. GiGo
partial disabilities
Wave
Participating - Non-participating - Limiting charge
Garbage in Garbage out

34. Money by the physician to the vendor
Payables
7
Nonconsecutive filing
Patient giving permission to release their medical information.

35. A person who represents either party of an insurance claim is the____
Major medical
Adjuster
Physician or facility
Traveler's checks

36. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Alcoholism
Health maintenance organization
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

37. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
A skip
inpatient
An activity expands to fill the time allotted to it.

38. Name four ways to control costs in a medical practice?
premium
inpatient
participating physician
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

39. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Claim
Garbage in Garbage out
Draw red line through the mistake - Make the correction - Date & initial
Major medical

40. What does SOAP stand for?
Comprehensive
The significant elements in any group usually constitute only a small portion of that group.
Subjective - Objective - Assessment - Plan
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

41. What does UCR stand for?
Physiologic - safety - love belonging - self- esteem - self- actualization
Accident
Adjustments
Usual Customary Reasonable

42. Parkinson's Law
Where you stand depends on where you sit.
An activity expands to fill the time allotted to it.
Posting
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

43. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Blanket bonding
Money Order
Subscriber
outpatient

44. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Prevents discrimination for people with disabilties
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Co-payment
Fee profile

45. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
preexisting condition
Nonconsecutive filing
Fee profile

46. List six motivational theories
Workers compensation
Catastrophic
Operating budget
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

47. Name four types of common imparities
Patient
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Subscriber

48. Filed with income taxes
Petty Cash
Adjuster
Blanket bonding
W-2

49. One who belongs to a group insurance plan is called...
Subscriber
premium
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Receipts

50. What is contained in a Policy and Procedral Manual for a medical office?
Grace period
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
An activity expands to fill the time allotted to it.
Draw and electronic line through it - Make the correction - Date & initial