Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does the Americans with Disabilities Act prevent?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Draw and electronic line through it - Make the correction - Date & initial
Prevents discrimination for people with disabilties
Adjuster

2. Money that's paid out
Disbursement
Physiologic - safety - love belonging - self- esteem - self- actualization
An activity expands to fill the time allotted to it.
Traveler's checks

3. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Coinsurance
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Payables

4. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Power - achievement - affiliation
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Coinsurance
Physiologic - safety - love belonging - self- esteem - self- actualization

5. The law of effect
Daily
Major medical
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Disbursement

6. Drawn against the issuing bank

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7. Times physicians aren't available
Usual Customary Reasonable
Comprehensive
An activity expands to fill the time allotted to it.
A matrix

8. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Co-payment
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
inpatient

9. A compilation of average fees paid over time
Receipts
Adjuster
Fee profile
Major medical

10. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
A matrix
Coinsurance
Subjective - Objective - Assessment - Plan

11. Benefits that are made in the form of cash payments are known as...
Draw and electronic line through it - Make the correction - Date & initial
Schedule same time & day for every week
Daily
indemnities

12. A patient's financial statement
Payables
Catastrophic
Account
Blanket bonding

13. What is a release of information form?
participating physician
Patient giving permission to release their medical information.
People tend to be promoted until they reach a level beyond their competence.
Where you stand depends on where you sit.

14. An unexpected event which may cause injury is called...
Garbage in Garbage out
Overseeing and implementing and compliance program - establish efficiently practice
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Accident

15. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Streaming
Workers compensation
Catastrophic
Power - achievement - affiliation

16. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Participating - Non-participating - Limiting charge
preexisting condition
A matrix
Deductible

17. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
confidentiality
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Ask permission to put them on hold & wait for a response

18. Money by the physician to the vendor
Open-office hours
Payables
Where you stand depends on where you sit.
People tend to be promoted until they reach a level beyond their competence.

19. Name four management styles?
Patient
Directing - coaching - supporting - delegating
People tend to be promoted until they reach a level beyond their competence.
Daily

20. Numbers read in a specific order
Streaming
expectancy theory
Nonconsecutive filing
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

21. Verifies that the account has enough money to cover the amount of the check
Legal
Workers compensation
Certified checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

22. The information that must be collected when taking a phone message

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23. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Traveler's checks
Grace period
Draw and electronic line through it - Make the correction - Date & initial
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

24. List of all financial transactions on a ledger
People tend to be promoted until they reach a level beyond their competence.
Receivables
Posting
Operating budget

25. The steps used in petty cash (in order).
The significant elements in any group usually constitute only a small portion of that group.
Receivables
confidentiality
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

26. A sum of money provided in a insurance policy - payable for covered services is called...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Streaming
13
benefits

27. The order to prepare an office to open.
Ask permission to put them on hold & wait for a response
Daily
Account
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

28. Pareto's Law- ( 80/20) rule
People tend to be promoted until they reach a level beyond their competence.
Subscriber
Participating - Non-participating - Limiting charge
The significant elements in any group usually constitute only a small portion of that group.

29. Duties of a compliance officer
Power - achievement - affiliation
A matrix
Major medical
Overseeing and implementing and compliance program - establish efficiently practice

30. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Nonconsecutive filing
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Deductible
Major medical

31. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Petty Cash
Alcoholism
People tend to be promoted until they reach a level beyond their competence.

32. Patient that leaves no forwarding address
Prevents discrimination for people with disabilties
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
A skip

33. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
preexisting condition
Adjuster
7

34. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
When they get unsatisfactory lab or progress reports
Operating budget
Adjuster

35. What is a day-end summary?
The significant elements in any group usually constitute only a small portion of that group.
Blanket bonding
Garbage in Garbage out
Financial analysis report of went on that day

36. Name four types of common imparities
Alcoholism
Claim
Dread disease rider
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

37. NSF
Medicare
SS-4
Daily
Non-Sufficient Funds - no money in their account

38. Name the 3 columns used in conjunction with the Medicare fee schedule.
Claim
Deductible
Participating - Non-participating - Limiting charge
Health maintenance organization

39. Miles Law
People tend to be promoted until they reach a level beyond their competence.
Where you stand depends on where you sit.
Fee profile
Physiologic - safety - love belonging - self- esteem - self- actualization

40. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
13
inpatient
partial disabilities
Coordination of benefits

41. Put all the patients with similar symptoms/problems together
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Overseeing and implementing and compliance program - establish efficiently practice
Power - achievement - affiliation
Clustering

42. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Prevents discrimination for people with disabilties
confidentiality
Schedule same time & day for every week
People tend to be promoted until they reach a level beyond their competence.

43. Set appointment times
Open-office hours
Financial analysis report of went on that day
Time limit
Streaming

44. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Draw red line through the mistake - Make the correction - Date & initial
Health maintenance organization
Open-office hours
Account # - Date of service - ICD-9 - Balance

45. What does UCR stand for?
Draw and electronic line through it - Make the correction - Date & initial
Usual Customary Reasonable
Coinsurance
Payables

46. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Payables

47. Cash that's used for small purchases in an office
Petty Cash
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
A skip
Subjective - Objective - Assessment - Plan

48. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
W-4
Voucher's checks
Financial analysis report of went on that day
Draw and electronic line through it - Make the correction - Date & initial

49. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Schedule same time & day for every week
outpatient
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
W-4

50. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Draw red line through the mistake - Make the correction - Date & initial
Overseeing and implementing and compliance program - establish efficiently practice
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Open-office hours