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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Restrictive
The balance - checks paid - withdraws - deposits - any information not posted on last statement
participating physician

2. Money by the physician to the vendor
Adjuster
Asset
Account # - Date of service - ICD-9 - Balance
Payables

3. Found on an Encounter form
Petty Cash
Account # - Date of service - ICD-9 - Balance
Prevents discrimination for people with disabilties
Coinsurance

4. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
W-4
Receivables
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

5. Name the 3 columns used in conjunction with the Medicare fee schedule.
Tri-care
Health maintenance organization
Participating - Non-participating - Limiting charge
Schedule same time & day for every week

6. Benefits that are made in the form of cash payments are known as...
Voucher's checks
Wave
Accident
indemnities

7. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
A matrix
indemnities
Clustering

8. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
SS-4
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Directing - coaching - supporting - delegating

9. Filed with income taxes
W-2
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Health maintenance organization

10. Application for a Social Security card
Dual choice
SS-5
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Tri-care

11. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Voucher's checks
Accident
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Co-payment

12. A person who represents either party of an insurance claim is the____
Adjuster
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Fee profile
SS-4

13. A request for payment under an insurance contractor bond is called a(an)...
Claim
An activity expands to fill the time allotted to it.
provider
Comprehensive

14. Duties of a compliance officer
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Overseeing and implementing and compliance program - establish efficiently practice
Cashier's checks
When they get unsatisfactory lab or progress reports

15. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
indemnities
Account # - Date of service - ICD-9 - Balance
outpatient
Garbage in Garbage out

16. Form you fill out when hired
Disbursement
Financial analysis report of went on that day
7
W-4

17. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Overseeing and implementing and compliance program - establish efficiently practice
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
participating physician
Major medical

18. Put all the patients with similar symptoms/problems together
Major medical
A skip
Clustering
benefits

19. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
When they get unsatisfactory lab or progress reports
Comprehensive
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

20. Verifies that the account has enough money to cover the amount of the check
confidentiality
Workers compensation
SS-5
Certified checks

21. Copy of a transaction
Receipts
Where you stand depends on where you sit.
Coordination of benefits
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

22. Must be signed when purchased

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23. How often are bank deposits made in a medical office?
An activity expands to fill the time allotted to it.
Daily
premium
Open-office hours

24. GiGo
provider
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
W-2
Garbage in Garbage out

25. What is contained in a Policy and Procedral Manual for a medical office?
Prevents discrimination for people with disabilties
provider
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

26. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
premium
An activity expands to fill the time allotted to it.
Draw red line through the mistake - Make the correction - Date & initial
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

27. List six motivational theories
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

28. What are the five levels of Abraham Maslow's Hierarchy of needs
Accident
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Physiologic - safety - love belonging - self- esteem - self- actualization
Non-Sufficient Funds - no money in their account

29. The most common disease of the impaired physician.
Alcoholism
Major medical
Voucher's checks
Coinsurance

30. Payment made periodically to keep and insurance policy in force is called...
13
premium
Money Order
expectancy theory

31. Miles Law
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Where you stand depends on where you sit.
Subjective - Objective - Assessment - Plan
Catastrophic

32. An amount the insured must pay before policy benefits begin is called....
Accident
provider
Deductible
inpatient

33. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Coinsurance
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

34. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Draw and electronic line through it - Make the correction - Date & initial
Coordination of benefits
Catastrophic
inpatient

35. Money owed to the physician from the patient
Voucher's checks
Receivables
Daily
Non-Sufficient Funds - no money in their account

36. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Restrictive
Health maintenance organization
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Money Order

37. Numbers read in a specific order
Nonconsecutive filing
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Voucher's checks
preexisting condition

38. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Asset
Streaming
Dual choice
SS-5

39. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Consumer Protection Act
SS-4
Catastrophic

40. Patient that leaves no forwarding address
Garbage in Garbage out
Disbursement
Clustering
A skip

41. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Cashier's checks
7
Coinsurance
Restrictive

42. Name four types of common imparities
Cashier's checks
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Grace period

43. Anything that's owned
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
partial disabilities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Asset

44. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Traveler's checks
Schedule same time & day for every week
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
confidentiality

45. Insurance that protects you from loss
Voucher's checks
Blanket bonding
Posting
Subjective - Objective - Assessment - Plan

46. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Subjective - Objective - Assessment - Plan
Non-Sufficient Funds - no money in their account
Coordination of benefits
Draw and electronic line through it - Make the correction - Date & initial

47. Attached with a stub that explains payment activity

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48. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Major medical
confidentiality
preexisting condition
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

49. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
An activity expands to fill the time allotted to it.
Accident
Nonconsecutive filing
Grace period

50. In the Learned Needs theory - what are the 3 core needs?
Legal
Non-Sufficient Funds - no money in their account
Power - achievement - affiliation
Health maintenance organization