Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An appointment book is considered what kind of document?
Nonconsecutive filing
Patient giving permission to release their medical information.
Legal
Schedule same time & day for every week

2. NSF
Usual Customary Reasonable
Non-Sufficient Funds - no money in their account
Streaming
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

3. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Tri-care
partial disabilities
SS-5
Coinsurance

4. Money owed to the physician from the patient
Asset
Receivables
outpatient
Streaming

5. How often are bank deposits made in a medical office?
Grace period
Daily
explanation of benefits
Medicare

6. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Alcoholism
outpatient
Nonconsecutive filing
explanation of benefits

7. The Pygmalion Effect
Consumer Protection Act
Patient
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
7

8. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Prevents discrimination for people with disabilties
Catastrophic
Dual choice

9. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Financial analysis report of went on that day
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Health maintenance organization

10. Name six types of supervisors
participating physician
Grace period
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

11. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
expectancy theory
confidentiality
Subjective - Objective - Assessment - Plan
preexisting condition

12. The order to prepare an office to open.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Schedule same time & day for every week
The significant elements in any group usually constitute only a small portion of that group.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

13. Cash that's used for small purchases in an office
Time limit
7
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Petty Cash

14. Numbers read in a specific order
Nonconsecutive filing
preexisting condition
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Subjective - Objective - Assessment - Plan

15. The HIPAA Act concerns ___________ of a pat.
confidentiality
Accident
Health maintenance organization
A matrix

16. GiGo
Legal
Garbage in Garbage out
provider
Operating budget

17. The law of effect
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Receivables
Garbage in Garbage out
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

18. The information in the chart belongs to the...
Posting
Patient
Alcoholism
Physiologic - safety - love belonging - self- esteem - self- actualization

19. What are the four goals of a supervisor?
Posting
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
W-4

20. List six motivational theories
Dread disease rider
Open-office hours
Medicare
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

21. Payment made periodically to keep and insurance policy in force is called...
premium
7
Alcoholism
Accident

22. Found in a Bank statement
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
W-4
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Adjuster

23. Must be signed when purchased

24. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Where you stand depends on where you sit.
Catastrophic
Patient giving permission to release their medical information.
Petty Cash

25. Change in a posted account
Claim
Where you stand depends on where you sit.
benefits
Adjustments

26. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Claim
Consumer Protection Act
A matrix
Legal

27. Attached with a stub that explains payment activity

28. Guaranteed by the third party
Major medical
Money Order
Health maintenance organization
Operating budget

29. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Usual Customary Reasonable
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Comprehensive
partial disabilities

30. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Restrictive
When they get unsatisfactory lab or progress reports
Physiologic - safety - love belonging - self- esteem - self- actualization
participating physician

31. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
W-2
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Where you stand depends on where you sit.

32. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Draw red line through the mistake - Make the correction - Date & initial
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Wave
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

33. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Account
outpatient
Voucher's checks
Medicare

34. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
confidentiality
Health maintenance organization
preexisting condition

35. Copy of a transaction
Receipts
SS-4
Grace period
W-4

36. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
preexisting condition
Draw red line through the mistake - Make the correction - Date & initial
Grace period

37. Name four management styles?
Clustering
Dual choice
Directing - coaching - supporting - delegating
Co-payment

38. The theory about the importance of having and achieving a goal.
expectancy theory
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Subscriber
Overseeing and implementing and compliance program - establish efficiently practice

39. What is contained in a Policy and Procedral Manual for a medical office?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
indemnities
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Power - achievement - affiliation

40. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
A matrix
Receivables
Legal
Grace period

41. One who belongs to a group insurance plan is called...
Coordination of benefits
Co-payment
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Subscriber

42. A request for payment under an insurance contractor bond is called a(an)...
Claim
Time limit
Legal
Cashier's checks

43. What does UCR stand for?
Usual Customary Reasonable
Receipts
indemnities
partial disabilities

44. A health program for people age 65 and older under social security is called...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Workers compensation
Medicare
preexisting condition

45. Filed with income taxes
W-2
partial disabilities
Cashier's checks
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

46. Found on an Encounter form
The significant elements in any group usually constitute only a small portion of that group.
Receipts
Comprehensive
Account # - Date of service - ICD-9 - Balance

47. Verifies that the account has enough money to cover the amount of the check
13
Patient
Restrictive
Certified checks

48. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Receipts
Subscriber
inpatient
Co-payment

49. Parkinson's Law
An activity expands to fill the time allotted to it.
Account # - Date of service - ICD-9 - Balance
SS-4
W-4

50. The information that must be collected when taking a phone message