Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A patient's financial statement
Restrictive
Financial analysis report of went on that day
Receipts
Account

2. What are the five levels of Abraham Maslow's Hierarchy of needs
indemnities
expectancy theory
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Physiologic - safety - love belonging - self- esteem - self- actualization

3. A request for payment under an insurance contractor bond is called a(an)...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
confidentiality
Claim

4. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
W-2
Power - achievement - affiliation
Workers compensation
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

5. Times physicians aren't available
Receivables
partial disabilities
A matrix
benefits

6. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
An activity expands to fill the time allotted to it.
Posting
Coinsurance

7. Patient that leaves no forwarding address
Streaming
Power - achievement - affiliation
A skip
Claim

8. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Receivables
Prevents discrimination for people with disabilties
Claim
Co-payment

9. One who belongs to a group insurance plan is called...
Prevents discrimination for people with disabilties
Open-office hours
7
Subscriber

10. A health program for people age 65 and older under social security is called...
Money Order
Receipts
Medicare
When they get unsatisfactory lab or progress reports

11. What is contained in a Policy and Procedral Manual for a medical office?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
preexisting condition
indemnities

12. Attached with a stub that explains payment activity

13. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
inpatient
Patient
Coordination of benefits
Power - achievement - affiliation

14. A compilation of average fees paid over time
A skip
Ask permission to put them on hold & wait for a response
Fee profile
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

15. Application for a Social Security card
Tri-care
Garbage in Garbage out
SS-5
Coordination of benefits

16. Guaranteed by the third party
Money Order
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Operating budget

17. Insurance that protects you from loss
Account
W-4
Schedule same time & day for every week
Blanket bonding

18. Money by the physician to the vendor
Payables
participating physician
W-2
People tend to be promoted until they reach a level beyond their competence.

19. Name four management styles?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Directing - coaching - supporting - delegating
Financial analysis report of went on that day
Patient

20. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Where you stand depends on where you sit.

21. Copy of a transaction
Comprehensive
Receipts
Open-office hours
Coinsurance

22. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Where you stand depends on where you sit.
Adjustments
Draw and electronic line through it - Make the correction - Date & initial

23. What is a day-end summary?
Nonconsecutive filing
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
outpatient
Financial analysis report of went on that day

24. The law of effect
Draw red line through the mistake - Make the correction - Date & initial
Schedule same time & day for every week
Traveler's checks
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

25. What does SOAP stand for?
Legal
Subjective - Objective - Assessment - Plan
premium
Garbage in Garbage out

26. The HIPAA Act concerns ___________ of a pat.
Coordination of benefits
inpatient
Legal
confidentiality

27. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
Subscriber
Daily
Power - achievement - affiliation

28. Set appointment times
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Streaming
Draw red line through the mistake - Make the correction - Date & initial
Financial analysis report of went on that day

29. Parkinson's Law
Patient
partial disabilities
An activity expands to fill the time allotted to it.
Cashier's checks

30. Found in a Bank statement
Co-payment
Deductible
Physician or facility
The balance - checks paid - withdraws - deposits - any information not posted on last statement

31. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Certified checks
Ask permission to put them on hold & wait for a response
Patient giving permission to release their medical information.
Comprehensive

32. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
partial disabilities
premium
Streaming

33. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Grace period
Wave
Legal
Accident

34. Pareto's Law- ( 80/20) rule
SS-4
When they get unsatisfactory lab or progress reports
Operating budget
The significant elements in any group usually constitute only a small portion of that group.

35. Found on an Encounter form
Account
The significant elements in any group usually constitute only a small portion of that group.
Account # - Date of service - ICD-9 - Balance
partial disabilities

36. Form you fill out when hired
Certified checks
W-4
Medicare
premium

37. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Tri-care
Usual Customary Reasonable
Cashier's checks

38. The order to prepare an office to open.
Physiologic - safety - love belonging - self- esteem - self- actualization
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Directing - coaching - supporting - delegating
Usual Customary Reasonable

39. Anything that's owned
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Asset
Tri-care
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

40. Verifies that the account has enough money to cover the amount of the check
Patient
Certified checks
Daily
Prevents discrimination for people with disabilties

41. The information that must be collected when taking a phone message

42. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Directing - coaching - supporting - delegating
Catastrophic
Comprehensive
Coinsurance

43. Name six types of supervisors
provider
People tend to be promoted until they reach a level beyond their competence.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

44. The information in the chart belongs to the...
Physiologic - safety - love belonging - self- esteem - self- actualization
SS-5
Usual Customary Reasonable
Patient

45. What is a release of information form?
Restrictive
Cashier's checks
Co-payment
Patient giving permission to release their medical information.

46. Miles Law
A skip
Where you stand depends on where you sit.
Legal
Adjuster

47. Money owed to the physician from the patient
participating physician
Receivables
Subjective - Objective - Assessment - Plan
Grace period

48. Consists of all the costs to run an office
Operating budget
Coinsurance
Tri-care
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

49. Put all the patients with similar symptoms/problems together
Clustering
indemnities
W-2
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

50. A sum of money provided in a insurance policy - payable for covered services is called...
expectancy theory
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
People tend to be promoted until they reach a level beyond their competence.
benefits