Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The law of effect
Subscriber
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Nonconsecutive filing

2. Drawn against the issuing bank

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3. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Workers compensation
Coinsurance
Adjuster

4. Employer identification #
Health maintenance organization
SS-4
Posting
Garbage in Garbage out

5. Money that's paid out
SS-5
Power - achievement - affiliation
Receipts
Disbursement

6. Found on an Encounter form
Payables
Account # - Date of service - ICD-9 - Balance
The significant elements in any group usually constitute only a small portion of that group.
provider

7. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Payables
partial disabilities
An activity expands to fill the time allotted to it.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

8. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Posting
W-4
Catastrophic

9. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Comprehensive
Consumer Protection Act
Health maintenance organization

10. Copy of a transaction
Wave
Receipts
Where you stand depends on where you sit.
Overseeing and implementing and compliance program - establish efficiently practice

11. The original chart belongs to the...
Physician or facility
Co-payment
Financial analysis report of went on that day
Adjuster

12. Consists of all the costs to run an office
Operating budget
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patient

13. Payment made periodically to keep and insurance policy in force is called...
Subscriber
premium
Tri-care
Streaming

14. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
An activity expands to fill the time allotted to it.
Coinsurance
A matrix
Workers compensation

15. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
expectancy theory
Physician or facility

16. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Major medical
Dread disease rider
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

17. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Grace period
Major medical
Legal
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

18. Money by the physician to the vendor
People tend to be promoted until they reach a level beyond their competence.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Payables

19. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Financial analysis report of went on that day
Overseeing and implementing and compliance program - establish efficiently practice
Coordination of benefits

20. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
benefits
Nonconsecutive filing
13

21. Guaranteed by the third party
Wave
Participating - Non-participating - Limiting charge
Posting
Money Order

22. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Coordination of benefits
Major medical
Draw and electronic line through it - Make the correction - Date & initial

23. Patient that leaves no forwarding address
A skip
premium
provider
Voucher's checks

24. What does UCR stand for?
Fee profile
Non-Sufficient Funds - no money in their account
Usual Customary Reasonable
Cashier's checks

25. An unexpected event which may cause injury is called...
Accident
A skip
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Blanket bonding

26. A person who represents either party of an insurance claim is the____
Account # - Date of service - ICD-9 - Balance
Coordination of benefits
Time limit
Adjuster

27. A health program for people age 65 and older under social security is called...
Non-Sufficient Funds - no money in their account
Medicare
Schedule same time & day for every week
Patient giving permission to release their medical information.

28. What are the five levels of Abraham Maslow's Hierarchy of needs
Certified checks
confidentiality
Subscriber
Physiologic - safety - love belonging - self- esteem - self- actualization

29. When should a physician handle calls from patients?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account # - Date of service - ICD-9 - Balance
When they get unsatisfactory lab or progress reports
explanation of benefits

30. What are the four goals of a supervisor?
People tend to be promoted until they reach a level beyond their competence.
Consumer Protection Act
SS-5
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

31. The most common disease of the impaired physician.
Alcoholism
A matrix
Consumer Protection Act
Grace period

32. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Cashier's checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Draw red line through the mistake - Make the correction - Date & initial
explanation of benefits

33. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Claim
Schedule same time & day for every week
Restrictive
Participating - Non-participating - Limiting charge

34. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Workers compensation
SS-4
Co-payment

35. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Directing - coaching - supporting - delegating
preexisting condition
Wave
Account

36. What is a release of information form?
Patient giving permission to release their medical information.
13
Physiologic - safety - love belonging - self- esteem - self- actualization
Nonconsecutive filing

37. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Directing - coaching - supporting - delegating
A skip
Overseeing and implementing and compliance program - establish efficiently practice
Open-office hours

38. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
Asset
Deductible
Disbursement

39. Name the priority of order in which patients should be seen starting with the most important to the least important.
Daily
Coordination of benefits
Participating - Non-participating - Limiting charge
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

40. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Overseeing and implementing and compliance program - establish efficiently practice
Voucher's checks
Ask permission to put them on hold & wait for a response

41. GiGo
Garbage in Garbage out
Subscriber
7
Money Order

42. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Nonconsecutive filing
Payables
outpatient
premium

43. Benefits that are made in the form of cash payments are known as...
Subscriber
7
Wave
indemnities

44. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
W-2
Traveler's checks

45. One who belongs to a group insurance plan is called...
When they get unsatisfactory lab or progress reports
Workers compensation
Subscriber
Ask permission to put them on hold & wait for a response

46. A patient's financial statement
Account # - Date of service - ICD-9 - Balance
Account
Draw red line through the mistake - Make the correction - Date & initial
An activity expands to fill the time allotted to it.

47. Numbers read in a specific order
Adjuster
Payables
Nonconsecutive filing
13

48. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
The significant elements in any group usually constitute only a small portion of that group.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
benefits
Consumer Protection Act

49. What does the Americans with Disabilities Act prevent?
Alcoholism
Adjustments
Prevents discrimination for people with disabilties
Posting

50. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Coinsurance
Dual choice
Certified checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.