Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The order to prepare an office to open.
Nonconsecutive filing
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Power - achievement - affiliation
Non-Sufficient Funds - no money in their account

2. What is a release of information form?
Overseeing and implementing and compliance program - establish efficiently practice
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patient giving permission to release their medical information.
Ask permission to put them on hold & wait for a response

3. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
participating physician
Coinsurance
Alcoholism
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

4. Money by the physician to the vendor
Claim
Operating budget
Coinsurance
Payables

5. GiGo
W-4
Garbage in Garbage out
Tri-care
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

6. An appointment book is considered what kind of document?
Certified checks
Directing - coaching - supporting - delegating
premium
Legal

7. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Physiologic - safety - love belonging - self- esteem - self- actualization
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Power - achievement - affiliation

8. List of all financial transactions on a ledger
Non-Sufficient Funds - no money in their account
Posting
Dread disease rider
indemnities

9. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
W-4
Money Order
Subjective - Objective - Assessment - Plan

10. Guaranteed by the third party
Usual Customary Reasonable
Posting
Dual choice
Money Order

11. Name four management styles?
Coinsurance
Directing - coaching - supporting - delegating
Schedule same time & day for every week
Non-Sufficient Funds - no money in their account

12. A health program for people age 65 and older under social security is called...
Medicare
Patient
Health maintenance organization
Streaming

13. Parkinson's Law
Garbage in Garbage out
Money Order
Where you stand depends on where you sit.
An activity expands to fill the time allotted to it.

14. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Wave
People tend to be promoted until they reach a level beyond their competence.
A matrix

15. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Dread disease rider
Ask permission to put them on hold & wait for a response

16. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Certified checks
Open-office hours
partial disabilities

17. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Medicare
premium
Participating - Non-participating - Limiting charge

18. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Patient giving permission to release their medical information.
Health maintenance organization
Petty Cash
Usual Customary Reasonable

19. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
expectancy theory
explanation of benefits
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
benefits

20. Numbers read in a specific order
Receipts
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Nonconsecutive filing
Patient

21. Patient that leaves no forwarding address
Coordination of benefits
A skip
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

22. What are the five levels of Abraham Maslow's Hierarchy of needs
Patient giving permission to release their medical information.
When they get unsatisfactory lab or progress reports
Physiologic - safety - love belonging - self- esteem - self- actualization
Blanket bonding

23. How often are bank deposits made in a medical office?
A skip
An activity expands to fill the time allotted to it.
Daily
Grace period

24. Duties of a compliance officer
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
A skip
Overseeing and implementing and compliance program - establish efficiently practice
outpatient

25. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Schedule same time & day for every week
A skip
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
partial disabilities

26. Found on an Encounter form
explanation of benefits
Account # - Date of service - ICD-9 - Balance
Legal
Restrictive

27. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Fee profile
expectancy theory
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

28. Attached with a stub that explains payment activity

29. Change in a posted account
Claim
Coinsurance
indemnities
Adjustments

30. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Subjective - Objective - Assessment - Plan
Medicare
Cashier's checks

31. The theory about the importance of having and achieving a goal.
inpatient
expectancy theory
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Receivables

32. A bed patient in a hospital is called a...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
inpatient
Participating - Non-participating - Limiting charge
SS-4

33. Money owed to the physician from the patient
Receivables
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Grace period
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

34. When should a physician handle calls from patients?
Usual Customary Reasonable
Blanket bonding
When they get unsatisfactory lab or progress reports
The balance - checks paid - withdraws - deposits - any information not posted on last statement

35. Times physicians aren't available
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
explanation of benefits
Patient
A matrix

36. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Disbursement
Posting
Schedule same time & day for every week

37. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Operating budget
Garbage in Garbage out
Draw red line through the mistake - Make the correction - Date & initial
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

38. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
Tri-care
Dual choice
Restrictive

39. Pareto's Law- ( 80/20) rule
Operating budget
The significant elements in any group usually constitute only a small portion of that group.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

40. Verifies that the account has enough money to cover the amount of the check
Certified checks
The significant elements in any group usually constitute only a small portion of that group.
Voucher's checks
outpatient

41. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
confidentiality
indemnities
Open-office hours
outpatient

42. NSF
SS-4
Coordination of benefits
Subjective - Objective - Assessment - Plan
Non-Sufficient Funds - no money in their account

43. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Health maintenance organization
Major medical
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Usual Customary Reasonable

44. An amount the insured must pay before policy benefits begin is called....
Asset
Subscriber
Deductible
Clustering

45. What is contained in a Policy and Procedral Manual for a medical office?
outpatient
Adjustments
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

46. What is a day-end summary?
Traveler's checks
Restrictive
Workers compensation
Financial analysis report of went on that day

47. A person or institution that gives medical care is a...
Disbursement
provider
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Health maintenance organization

48. A civilian health and medical program of the uniform services is called...
Power - achievement - affiliation
SS-4
Tri-care
Workers compensation

49. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
W-2
Money Order
expectancy theory

50. A compilation of average fees paid over time
Health maintenance organization
Time limit
Prevents discrimination for people with disabilties
Fee profile