Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does UCR stand for?
Grace period
Time limit
Usual Customary Reasonable
Voucher's checks

2. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Payables
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
People tend to be promoted until they reach a level beyond their competence.
outpatient

3. Patient that leaves no forwarding address
A skip
premium
Power - achievement - affiliation
Clustering

4. Found in a Bank statement
confidentiality
A matrix
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Adjustments

5. Name four management styles?
Legal
Directing - coaching - supporting - delegating
An activity expands to fill the time allotted to it.
Receipts

6. The Peter Principle
7
People tend to be promoted until they reach a level beyond their competence.
Cashier's checks
Prevents discrimination for people with disabilties

7. A health program for people age 65 and older under social security is called...
Medicare
A matrix
Consumer Protection Act
Health maintenance organization

8. The Pygmalion Effect
benefits
explanation of benefits
Ask permission to put them on hold & wait for a response
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

9. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Money Order
explanation of benefits
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
The significant elements in any group usually constitute only a small portion of that group.

10. Consists of all the costs to run an office
benefits
Disbursement
13
Operating budget

11. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Prevents discrimination for people with disabilties
Posting
Physician or facility
Draw red line through the mistake - Make the correction - Date & initial

12. NSF
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Non-Sufficient Funds - no money in their account
explanation of benefits
Claim

13. Filed with income taxes
Grace period
A skip
W-2
Dual choice

14. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
inpatient
Streaming
Health maintenance organization
Coordination of benefits

15. Numbers read in a specific order
Draw and electronic line through it - Make the correction - Date & initial
Posting
Nonconsecutive filing
Draw red line through the mistake - Make the correction - Date & initial

16. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
7
partial disabilities
Time limit
Account # - Date of service - ICD-9 - Balance

17. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Disbursement
partial disabilities
Schedule same time & day for every week
inpatient

18. Name the 3 columns used in conjunction with the Medicare fee schedule.
Account
Non-Sufficient Funds - no money in their account
A skip
Participating - Non-participating - Limiting charge

19. The order to prepare an office to open.
When they get unsatisfactory lab or progress reports
Petty Cash
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Certified checks

20. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
A skip
expectancy theory
Money Order
Health maintenance organization

21. What are the types of commitment as it applies to employees?
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Deductible
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
inpatient

22. Name four types of common imparities
Overseeing and implementing and compliance program - establish efficiently practice
Blanket bonding
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Alcoholism

23. The original chart belongs to the...
preexisting condition
Voucher's checks
Physician or facility
Adjustments

24. Change in a posted account
partial disabilities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patient
Adjustments

25. Drawn against the issuing bank

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26. An unexpected event which may cause injury is called...
Posting
confidentiality
Accident
Draw and electronic line through it - Make the correction - Date & initial

27. What are the four goals of a supervisor?
Alcoholism
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Disbursement
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

28. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Medicare
Catastrophic
Non-Sufficient Funds - no money in their account
7

29. What is contained in a Policy and Procedral Manual for a medical office?
indemnities
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
The balance - checks paid - withdraws - deposits - any information not posted on last statement

30. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
confidentiality
Alcoholism
An activity expands to fill the time allotted to it.
Catastrophic

31. What are the five levels of Abraham Maslow's Hierarchy of needs
Medicare
Physiologic - safety - love belonging - self- esteem - self- actualization
Cashier's checks
inpatient

32. Insurance that protects you from loss
Consumer Protection Act
Blanket bonding
Subjective - Objective - Assessment - Plan
Draw and electronic line through it - Make the correction - Date & initial

33. A person who represents either party of an insurance claim is the____
When they get unsatisfactory lab or progress reports
7
Streaming
Adjuster

34. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Prevents discrimination for people with disabilties
Traveler's checks
Dread disease rider
Co-payment

35. Form you fill out when hired
Financial analysis report of went on that day
confidentiality
W-4
outpatient

36. The information that must be collected when taking a phone message

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37. Cash that's used for small purchases in an office
Petty Cash
Coinsurance
Traveler's checks
Receipts

38. Benefits that are made in the form of cash payments are known as...
Posting
benefits
indemnities
Fee profile

39. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Payables
Workers compensation
Participating - Non-participating - Limiting charge
Subjective - Objective - Assessment - Plan

40. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Claim
Comprehensive
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Ask permission to put them on hold & wait for a response

41. A request for payment under an insurance contractor bond is called a(an)...
Claim
Adjustments
W-4
Schedule same time & day for every week

42. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Legal
Fee profile
Grace period
Physician or facility

43. An appointment book is considered what kind of document?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Legal
Usual Customary Reasonable
preexisting condition

44. Put all the patients with similar symptoms/problems together
Clustering
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Usual Customary Reasonable
Coinsurance

45. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Co-payment
Schedule same time & day for every week
Medicare
Adjustments

46. Name the priority of order in which patients should be seen starting with the most important to the least important.
Legal
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Money Order
Where you stand depends on where you sit.

47. Pareto's Law- ( 80/20) rule
Petty Cash
W-2
Alcoholism
The significant elements in any group usually constitute only a small portion of that group.

48. Duties of a compliance officer
Adjustments
Overseeing and implementing and compliance program - establish efficiently practice
Patient
Time limit

49. Times physicians aren't available
A matrix
Account # - Date of service - ICD-9 - Balance
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Grace period

50. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Cashier's checks
provider
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Open-office hours