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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An amount the insured must pay before policy benefits begin is called....
explanation of benefits
Money Order
Deductible
Account

2. Change in a posted account
Fee profile
expectancy theory
Major medical
Adjustments

3. Payment made periodically to keep and insurance policy in force is called...
Receivables
Overseeing and implementing and compliance program - establish efficiently practice
premium
participating physician

4. Set appointment times
Account
Major medical
Asset
Streaming

5. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Certified checks
Coinsurance
7
Money Order

6. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
inpatient
Nonconsecutive filing
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

7. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Daily
Major medical
Ask permission to put them on hold & wait for a response
Power - achievement - affiliation

8. Anything that's owned
Asset
Streaming
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patient

9. A person or institution that gives medical care is a...
Draw red line through the mistake - Make the correction - Date & initial
provider
inpatient
An activity expands to fill the time allotted to it.

10. The HIPAA Act concerns ___________ of a pat.
W-2
Health maintenance organization
Ask permission to put them on hold & wait for a response
confidentiality

11. Money owed to the physician from the patient
outpatient
Financial analysis report of went on that day
Receivables
Dual choice

12. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Subscriber
Open-office hours
13
Comprehensive

13. What does UCR stand for?
Payables
Open-office hours
Usual Customary Reasonable
Receivables

14. The most common disease of the impaired physician.
13
Alcoholism
Health maintenance organization
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

15. An appointment book is considered what kind of document?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Legal
Co-payment
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

16. Pareto's Law- ( 80/20) rule
Dual choice
A matrix
The significant elements in any group usually constitute only a small portion of that group.
participating physician

17. When should a physician handle calls from patients?
The balance - checks paid - withdraws - deposits - any information not posted on last statement
When they get unsatisfactory lab or progress reports
Voucher's checks
Coordination of benefits

18. The information that must be collected when taking a phone message

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19. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

20. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
partial disabilities
Receipts

21. Application for a Social Security card
benefits
SS-5
Major medical
indemnities

22. Consists of all the costs to run an office
Comprehensive
Voucher's checks
Operating budget
premium

23. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Workers compensation
Catastrophic
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
W-2

24. Drawn against the issuing bank

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25. A health program for people age 65 and older under social security is called...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Medicare
preexisting condition
Dual choice

26. A sum of money provided in a insurance policy - payable for covered services is called...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
A matrix
Medicare
benefits

27. Money that's paid out
Physiologic - safety - love belonging - self- esteem - self- actualization
Traveler's checks
preexisting condition
Disbursement

28. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
inpatient
outpatient
Grace period
Disbursement

29. Times physicians aren't available
Petty Cash
Catastrophic
Account
A matrix

30. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Non-Sufficient Funds - no money in their account
indemnities
Catastrophic
Major medical

31. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
premium
Dual choice
7
Consumer Protection Act

32. Name six types of supervisors
Fee profile
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Cashier's checks
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

33. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Tri-care
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

34. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
inpatient
Workers compensation
premium
Grace period

35. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Operating budget
Draw red line through the mistake - Make the correction - Date & initial
People tend to be promoted until they reach a level beyond their competence.
Where you stand depends on where you sit.

36. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
provider
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Cashier's checks
Schedule same time & day for every week

37. A bed patient in a hospital is called a...
inpatient
Deductible
benefits
Certified checks

38. List of all financial transactions on a ledger
Co-payment
Cashier's checks
Posting
The balance - checks paid - withdraws - deposits - any information not posted on last statement

39. Attached with a stub that explains payment activity

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40. What is contained in a Policy and Procedral Manual for a medical office?
Accident
SS-5
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Ask permission to put them on hold & wait for a response

41. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
premium
People tend to be promoted until they reach a level beyond their competence.
7
Deductible

42. What is a day-end summary?
Coinsurance
Financial analysis report of went on that day
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Receipts

43. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Directing - coaching - supporting - delegating
Draw red line through the mistake - Make the correction - Date & initial
Draw and electronic line through it - Make the correction - Date & initial

44. Numbers read in a specific order
Adjustments
Nonconsecutive filing
Asset
Certified checks

45. A civilian health and medical program of the uniform services is called...
A matrix
Asset
Tri-care
Non-Sufficient Funds - no money in their account

46. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Certified checks
Grace period
Adjustments

47. A rider added to a policy to provide additional benefits for certain conditions is called...
Certified checks
Dread disease rider
Usual Customary Reasonable
confidentiality

48. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
13
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
indemnities

49. Benefits that are made in the form of cash payments are known as...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Restrictive
indemnities

50. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Subscriber
Comprehensive
partial disabilities