Test your basic knowledge |

Medical Office Management

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An appointment book is considered what kind of document?






2. Patient that leaves no forwarding address






3. An amount the insured must pay before policy benefits begin is called....






4. Name four types of common imparities






5. Found in a Bank statement






6. One who belongs to a group insurance plan is called...






7. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?






8. Times physicians aren't available






9. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...






10. A civilian health and medical program of the uniform services is called...






11. Set appointment times






12. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...






13. What are five signs of a great supervisor?






14. List six motivational theories






15. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.






16. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....






17. In the Learned Needs theory - what are the 3 core needs?






18. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.






19. GiGo






20. What is a release of information form?






21. The information that must be collected when taking a phone message

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22. What are the types of commitment as it applies to employees?






23. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....






24. A person or institution that gives medical care is a...






25. What does the Americans with Disabilities Act prevent?






26. The order to prepare an office to open.






27. Change in a posted account






28. The original chart belongs to the...






29. The steps used in petty cash (in order).






30. The Peter Principle






31. Benefits that are made in the form of cash payments are known as...






32. The theory about the importance of having and achieving a goal.






33. When scheduling numerous return appointments for a patient - the MAA/MA must do what?






34. Attached with a stub that explains payment activity

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35. Name six types of supervisors






36. Copy of a transaction






37. Put all the patients with similar symptoms/problems together






38. The Pygmalion Effect






39. Insurance that protects you from loss






40. The most common disease of the impaired physician.






41. Name four ways to control costs in a medical practice?






42. A rider added to a policy to provide additional benefits for certain conditions is called...






43. Numbers read in a specific order






44. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...






45. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...






46. What are the four goals of a supervisor?






47. Money that's paid out






48. Duties of a compliance officer






49. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...






50. What are the five levels of Abraham Maslow's Hierarchy of needs