Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Times physicians aren't available
Adjustments
A matrix
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

2. A person or institution that gives medical care is a...
Petty Cash
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
provider
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

3. A civilian health and medical program of the uniform services is called...
Adjuster
Tri-care
Participating - Non-participating - Limiting charge
Directing - coaching - supporting - delegating

4. An amount the insured must pay before policy benefits begin is called....
Deductible
Wave
Operating budget
Money Order

5. Money that's paid out
Draw red line through the mistake - Make the correction - Date & initial
Coinsurance
Accident
Disbursement

6. The steps used in petty cash (in order).
Coinsurance
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Ask permission to put them on hold & wait for a response
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

7. Verifies that the account has enough money to cover the amount of the check
Certified checks
provider
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
The significant elements in any group usually constitute only a small portion of that group.

8. A compilation of average fees paid over time
Patient
When they get unsatisfactory lab or progress reports
Claim
Fee profile

9. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Non-Sufficient Funds - no money in their account
Patient
Workers compensation
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

10. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Dual choice
Time limit
Overseeing and implementing and compliance program - establish efficiently practice

11. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Disbursement
An activity expands to fill the time allotted to it.
Power - achievement - affiliation

12. Copy of a transaction
Receipts
Accident
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Claim

13. Duties of a compliance officer
Consumer Protection Act
Daily
Petty Cash
Overseeing and implementing and compliance program - establish efficiently practice

14. The order to prepare an office to open.
Alcoholism
Clustering
Voucher's checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

15. Set appointment times
Physiologic - safety - love belonging - self- esteem - self- actualization
Streaming
partial disabilities
Wave

16. Put all the patients with similar symptoms/problems together
Wave
Petty Cash
Clustering
preexisting condition

17. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
expectancy theory
Claim
Coinsurance

18. An appointment book is considered what kind of document?
Streaming
Operating budget
Legal
Draw red line through the mistake - Make the correction - Date & initial

19. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Comprehensive
Coinsurance
Disbursement
SS-5

20. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Physiologic - safety - love belonging - self- esteem - self- actualization
13
Restrictive
Alcoholism

21. Numbers read in a specific order
Voucher's checks
13
Coinsurance
Nonconsecutive filing

22. A patient's financial statement
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Schedule same time & day for every week
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Account

23. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Ask permission to put them on hold & wait for a response
Traveler's checks

24. What does UCR stand for?
Garbage in Garbage out
The significant elements in any group usually constitute only a small portion of that group.
Usual Customary Reasonable
Fee profile

25. A person who represents either party of an insurance claim is the____
inpatient
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Adjuster

26. Name the priority of order in which patients should be seen starting with the most important to the least important.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Physiologic - safety - love belonging - self- esteem - self- actualization
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Adjuster

27. Miles Law
Consumer Protection Act
Certified checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Where you stand depends on where you sit.

28. Must be signed when purchased

29. What is a release of information form?
The significant elements in any group usually constitute only a small portion of that group.
Certified checks
Cashier's checks
Patient giving permission to release their medical information.

30. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
confidentiality
Cashier's checks
participating physician

31. What does SOAP stand for?
An activity expands to fill the time allotted to it.
Operating budget
Dread disease rider
Subjective - Objective - Assessment - Plan

32. A request for payment under an insurance contractor bond is called a(an)...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Draw red line through the mistake - Make the correction - Date & initial
Claim
Voucher's checks

33. What are the five levels of Abraham Maslow's Hierarchy of needs
Overseeing and implementing and compliance program - establish efficiently practice
Account
provider
Physiologic - safety - love belonging - self- esteem - self- actualization

34. The information that must be collected when taking a phone message

35. The most common disease of the impaired physician.
Cashier's checks
Alcoholism
Usual Customary Reasonable
A skip

36. The theory about the importance of having and achieving a goal.
benefits
Physician or facility
expectancy theory
Usual Customary Reasonable

37. Guaranteed by the third party
Non-Sufficient Funds - no money in their account
SS-4
Money Order
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

38. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Disbursement
Consumer Protection Act

39. A bed patient in a hospital is called a...
Receivables
Certified checks
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
inpatient

40. A rider added to a policy to provide additional benefits for certain conditions is called...
Receivables
Open-office hours
SS-4
Dread disease rider

41. One who belongs to a group insurance plan is called...
indemnities
Subscriber
Financial analysis report of went on that day
outpatient

42. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Wave
Comprehensive
Directing - coaching - supporting - delegating

43. Attached with a stub that explains payment activity

44. An unexpected event which may cause injury is called...
Money Order
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Accident
Tri-care

45. Money by the physician to the vendor
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Payables
Clustering
Time limit

46. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
W-2
Power - achievement - affiliation
Major medical
partial disabilities

47. Money owed to the physician from the patient
Tri-care
Schedule same time & day for every week
Claim
Receivables

48. The law of effect
Streaming
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Overseeing and implementing and compliance program - establish efficiently practice
Nonconsecutive filing

49. Name six types of supervisors
inpatient
Account
Subscriber
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

50. GiGo
Adjustments
Garbage in Garbage out
Traveler's checks
Subjective - Objective - Assessment - Plan