Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
W-2
Draw red line through the mistake - Make the correction - Date & initial
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Where you stand depends on where you sit.

2. A person who represents either party of an insurance claim is the____
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Adjuster
Daily
Traveler's checks

3. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Co-payment
13
Comprehensive
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

4. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Nonconsecutive filing
Voucher's checks
indemnities
Grace period

5. Change in a posted account
indemnities
Account
Prevents discrimination for people with disabilties
Adjustments

6. Employer identification #
SS-4
benefits
Directing - coaching - supporting - delegating
Comprehensive

7. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Comprehensive
expectancy theory
Blanket bonding

8. Consists of all the costs to run an office
Operating budget
confidentiality
Petty Cash
W-4

9. Form you fill out when hired
W-4
indemnities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Grace period

10. What are the five levels of Abraham Maslow's Hierarchy of needs
Patient
Physiologic - safety - love belonging - self- esteem - self- actualization
Payables
The significant elements in any group usually constitute only a small portion of that group.

11. Money that's paid out
Consumer Protection Act
Usual Customary Reasonable
Disbursement
Overseeing and implementing and compliance program - establish efficiently practice

12. An unexpected event which may cause injury is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Medicare
Co-payment
Accident

13. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Adjuster
Schedule same time & day for every week
Operating budget
Account # - Date of service - ICD-9 - Balance

14. The information in the chart belongs to the...
Dread disease rider
indemnities
Workers compensation
Patient

15. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Posting
Adjustments
preexisting condition
benefits

16. When should a physician handle calls from patients?
Where you stand depends on where you sit.
When they get unsatisfactory lab or progress reports
Usual Customary Reasonable
Health maintenance organization

17. The HIPAA Act concerns ___________ of a pat.
Overseeing and implementing and compliance program - establish efficiently practice
confidentiality
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Draw red line through the mistake - Make the correction - Date & initial

18. The original chart belongs to the...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Directing - coaching - supporting - delegating
preexisting condition
Physician or facility

19. How often are bank deposits made in a medical office?
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Asset
Certified checks
Daily

20. Cash that's used for small purchases in an office
Nonconsecutive filing
Subjective - Objective - Assessment - Plan
Petty Cash
Money Order

21. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Subscriber
Consumer Protection Act
Deductible
premium

22. An appointment book is considered what kind of document?
Comprehensive
Fee profile
Receipts
Legal

23. Application for a Social Security card
Account
SS-5
W-4
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

24. One who belongs to a group insurance plan is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Subscriber
A skip
Time limit

25. Insurance that protects you from loss
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Blanket bonding
Cashier's checks
benefits

26. What is a release of information form?
Power - achievement - affiliation
Accident
Overseeing and implementing and compliance program - establish efficiently practice
Patient giving permission to release their medical information.

27. Set appointment times
Schedule same time & day for every week
Streaming
Draw red line through the mistake - Make the correction - Date & initial
Physician or facility

28. A patient's financial statement
Money Order
Ask permission to put them on hold & wait for a response
Account
Medicare

29. A bed patient in a hospital is called a...
inpatient
Traveler's checks
Power - achievement - affiliation
Patient giving permission to release their medical information.

30. The steps used in petty cash (in order).
Receipts
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
A matrix
Workers compensation

31. Name six types of supervisors
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Account # - Date of service - ICD-9 - Balance
Subjective - Objective - Assessment - Plan

32. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
People tend to be promoted until they reach a level beyond their competence.
The significant elements in any group usually constitute only a small portion of that group.

33. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Asset
Major medical
benefits
Health maintenance organization

34. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Posting
Deductible
Co-payment
Major medical

35. An amount the insured must pay before policy benefits begin is called....
13
Deductible
Patient giving permission to release their medical information.
Disbursement

36. Miles Law
Where you stand depends on where you sit.
Adjuster
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Coinsurance

37. Name four types of common imparities
An activity expands to fill the time allotted to it.
Dread disease rider
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Medicare

38. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Payables
Ask permission to put them on hold & wait for a response
Usual Customary Reasonable
Subscriber

39. A person or institution that gives medical care is a...
provider
Claim
Disbursement
Streaming

40. The Peter Principle
Major medical
Coordination of benefits
Operating budget
People tend to be promoted until they reach a level beyond their competence.

41. A request for payment under an insurance contractor bond is called a(an)...
Account
Dual choice
Co-payment
Claim

42. Anything that's owned
Dread disease rider
Time limit
Certified checks
Asset

43. Pareto's Law- ( 80/20) rule
Physiologic - safety - love belonging - self- esteem - self- actualization
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Time limit
The significant elements in any group usually constitute only a small portion of that group.

44. Guaranteed by the third party
Medicare
Money Order
Draw red line through the mistake - Make the correction - Date & initial
Operating budget

45. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Time limit
Catastrophic
W-4
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

46. Money by the physician to the vendor
Restrictive
Payables
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
expectancy theory

47. Duties of a compliance officer
Power - achievement - affiliation
Overseeing and implementing and compliance program - establish efficiently practice
7
Certified checks

48. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Directing - coaching - supporting - delegating
Money Order
Overseeing and implementing and compliance program - establish efficiently practice

49. The theory about the importance of having and achieving a goal.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Power - achievement - affiliation
expectancy theory
Financial analysis report of went on that day

50. Found in a Bank statement
Receipts
Voucher's checks
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Time limit