Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
When they get unsatisfactory lab or progress reports
Account
Petty Cash

2. Application for a Social Security card
Garbage in Garbage out
Dread disease rider
SS-5
Adjustments

3. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Traveler's checks
SS-4
Health maintenance organization
Workers compensation

4. What is a day-end summary?
Financial analysis report of went on that day
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Physiologic - safety - love belonging - self- esteem - self- actualization
Physician or facility

5. Name four types of common imparities
Accident
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Time limit
Subjective - Objective - Assessment - Plan

6. Times physicians aren't available
inpatient
Adjustments
A matrix
Claim

7. Money owed to the physician from the patient
Power - achievement - affiliation
Receivables
Co-payment
Patient giving permission to release their medical information.

8. When should a physician handle calls from patients?
partial disabilities
Draw and electronic line through it - Make the correction - Date & initial
The significant elements in any group usually constitute only a small portion of that group.
When they get unsatisfactory lab or progress reports

9. Found in a Bank statement
provider
Accident
Coinsurance
The balance - checks paid - withdraws - deposits - any information not posted on last statement

10. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Subjective - Objective - Assessment - Plan
Disbursement
expectancy theory

11. A compilation of average fees paid over time
Fee profile
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Blanket bonding
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

12. Duties of a compliance officer
Coordination of benefits
Medicare
Overseeing and implementing and compliance program - establish efficiently practice
Where you stand depends on where you sit.

13. Drawn against the issuing bank

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14. Set appointment times
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Overseeing and implementing and compliance program - establish efficiently practice
Streaming
Account

15. NSF
Non-Sufficient Funds - no money in their account
Physiologic - safety - love belonging - self- esteem - self- actualization
Medicare
Draw and electronic line through it - Make the correction - Date & initial

16. Guaranteed by the third party
Money Order
Streaming
Receipts
Medicare

17. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
SS-4
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
13
Streaming

18. Payment made periodically to keep and insurance policy in force is called...
Power - achievement - affiliation
premium
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Coinsurance

19. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Dread disease rider
An activity expands to fill the time allotted to it.
Asset
Comprehensive

20. The order to prepare an office to open.
Disbursement
Dual choice
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Streaming

21. The steps used in petty cash (in order).
benefits
Voucher's checks
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

22. A health program for people age 65 and older under social security is called...
Garbage in Garbage out
Co-payment
Medicare
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

23. Parkinson's Law
Account
An activity expands to fill the time allotted to it.
Usual Customary Reasonable
Payables

24. An unexpected event which may cause injury is called...
Accident
Non-Sufficient Funds - no money in their account
outpatient
Streaming

25. Must be signed when purchased

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26. A civilian health and medical program of the uniform services is called...
Tri-care
Participating - Non-participating - Limiting charge
Consumer Protection Act
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

27. Change in a posted account
Patient giving permission to release their medical information.
Time limit
Adjustments
Tri-care

28. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
SS-5
Receipts
Deductible

29. A sum of money provided in a insurance policy - payable for covered services is called...
Co-payment
outpatient
preexisting condition
benefits

30. Verifies that the account has enough money to cover the amount of the check
Certified checks
Claim
Receipts
A matrix

31. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Tri-care
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

32. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Ask permission to put them on hold & wait for a response
Voucher's checks
Consumer Protection Act
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

33. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
expectancy theory
Subscriber
Coinsurance
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

34. What is a release of information form?
Patient giving permission to release their medical information.
Alcoholism
Tri-care
Ask permission to put them on hold & wait for a response

35. Name the 3 columns used in conjunction with the Medicare fee schedule.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
A skip
W-2
Participating - Non-participating - Limiting charge

36. GiGo
Garbage in Garbage out
A matrix
Adjustments
Clustering

37. An appointment book is considered what kind of document?
Restrictive
Overseeing and implementing and compliance program - establish efficiently practice
Blanket bonding
Legal

38. The theory about the importance of having and achieving a goal.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Adjustments
expectancy theory
A matrix

39. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Subjective - Objective - Assessment - Plan
Grace period
Dual choice
Garbage in Garbage out

40. Consists of all the costs to run an office
Operating budget
Usual Customary Reasonable
Certified checks
Disbursement

41. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Posting
Schedule same time & day for every week
Wave
Garbage in Garbage out

42. Name six types of supervisors
Accident
Claim
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

43. Benefits that are made in the form of cash payments are known as...
Account
indemnities
benefits
Workers compensation

44. List of all financial transactions on a ledger
Posting
Open-office hours
Garbage in Garbage out
Schedule same time & day for every week

45. Copy of a transaction
Directing - coaching - supporting - delegating
inpatient
Receipts
Payables

46. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
W-4
Asset
Wave
Catastrophic

47. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Payables
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Ask permission to put them on hold & wait for a response
benefits

48. A person or institution that gives medical care is a...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
provider
Account
Catastrophic

49. The HIPAA Act concerns ___________ of a pat.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Money Order
confidentiality
Time limit

50. Filed with income taxes
W-2
Health maintenance organization
Alcoholism
Cashier's checks