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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Power - achievement - affiliation
Payables
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

2. The HIPAA Act concerns ___________ of a pat.
W-2
Physician or facility
confidentiality
Alcoholism

3. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Overseeing and implementing and compliance program - establish efficiently practice
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Co-payment
Patient giving permission to release their medical information.

4. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Receipts
Legal
Wave

5. Payment made periodically to keep and insurance policy in force is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Patient giving permission to release their medical information.
Subjective - Objective - Assessment - Plan
premium

6. What is a day-end summary?
Comprehensive
Financial analysis report of went on that day
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Legal

7. What are the types of commitment as it applies to employees?
Health maintenance organization
Legal
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

8. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Ask permission to put them on hold & wait for a response
Subjective - Objective - Assessment - Plan

9. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Dual choice
Posting

10. Money that's paid out
Nonconsecutive filing
Schedule same time & day for every week
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Disbursement

11. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Dread disease rider
Usual Customary Reasonable
Certified checks

12. Change in a posted account
Subscriber
Clustering
Grace period
Adjustments

13. Benefits that are made in the form of cash payments are known as...
indemnities
Payables
Subscriber
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

14. NSF
Account
Prevents discrimination for people with disabilties
Non-Sufficient Funds - no money in their account
Subjective - Objective - Assessment - Plan

15. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
W-4
Petty Cash
partial disabilities
expectancy theory

16. An unexpected event which may cause injury is called...
An activity expands to fill the time allotted to it.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Accident
W-2

17. A patient's financial statement
Account
outpatient
Physiologic - safety - love belonging - self- esteem - self- actualization
Adjustments

18. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Time limit
provider
People tend to be promoted until they reach a level beyond their competence.

19. Name the priority of order in which patients should be seen starting with the most important to the least important.
Financial analysis report of went on that day
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Overseeing and implementing and compliance program - establish efficiently practice
Receivables

20. Cash that's used for small purchases in an office
outpatient
Petty Cash
Money Order
Receivables

21. A sum of money provided in a insurance policy - payable for covered services is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
benefits
W-4
Where you stand depends on where you sit.

22. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Posting
Asset
Draw and electronic line through it - Make the correction - Date & initial
Dread disease rider

23. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Dread disease rider
Comprehensive

24. Employer identification #
SS-4
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Major medical
Operating budget

25. Name six types of supervisors
Tri-care
W-4
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Schedule same time & day for every week

26. The original chart belongs to the...
Physician or facility
W-4
7
Clustering

27. Filed with income taxes
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Daily
Dual choice
W-2

28. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Medicare
Posting
Grace period

29. Consists of all the costs to run an office
7
Operating budget
Disbursement
Financial analysis report of went on that day

30. Name the 3 columns used in conjunction with the Medicare fee schedule.
Posting
Participating - Non-participating - Limiting charge
Garbage in Garbage out
Where you stand depends on where you sit.

31. Put all the patients with similar symptoms/problems together
Where you stand depends on where you sit.
Garbage in Garbage out
Clustering
outpatient

32. Drawn against the issuing bank

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33. Guaranteed by the third party
Usual Customary Reasonable
13
Money Order
Physiologic - safety - love belonging - self- esteem - self- actualization

34. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Draw red line through the mistake - Make the correction - Date & initial
Restrictive
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

35. Numbers read in a specific order
Nonconsecutive filing
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Payables
Subscriber

36. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Disbursement
Cashier's checks
Receipts

37. What are five signs of a great supervisor?
Physiologic - safety - love belonging - self- esteem - self- actualization
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Dread disease rider
Accident

38. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Patient
Catastrophic
explanation of benefits
Prevents discrimination for people with disabilties

39. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Operating budget
Garbage in Garbage out
The balance - checks paid - withdraws - deposits - any information not posted on last statement

40. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
Grace period
Streaming
Time limit

41. When should a physician handle calls from patients?
preexisting condition
indemnities
When they get unsatisfactory lab or progress reports
Comprehensive

42. List of all financial transactions on a ledger
Posting
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
SS-4
Ask permission to put them on hold & wait for a response

43. The information that must be collected when taking a phone message

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44. Must be signed when purchased

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45. Miles Law
Alcoholism
Where you stand depends on where you sit.
Consumer Protection Act
Physician or facility

46. The Pygmalion Effect
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Petty Cash
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

47. GiGo
Garbage in Garbage out
Overseeing and implementing and compliance program - establish efficiently practice
Dual choice
Workers compensation

48. A health program for people age 65 and older under social security is called...
Subscriber
Petty Cash
Medicare
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

49. What are the five levels of Abraham Maslow's Hierarchy of needs
Garbage in Garbage out
Voucher's checks
Blanket bonding
Physiologic - safety - love belonging - self- esteem - self- actualization

50. What does SOAP stand for?
W-2
Subjective - Objective - Assessment - Plan
Disbursement
inpatient