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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Account # - Date of service - ICD-9 - Balance
Grace period
Prevents discrimination for people with disabilties
Directing - coaching - supporting - delegating

2. A request for payment under an insurance contractor bond is called a(an)...
Claim
Power - achievement - affiliation
Directing - coaching - supporting - delegating
Dual choice

3. Times physicians aren't available
A matrix
Operating budget
partial disabilities
W-2

4. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Operating budget
Claim
Posting

5. What does UCR stand for?
Account # - Date of service - ICD-9 - Balance
Usual Customary Reasonable
Consumer Protection Act
Grace period

6. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
7
Comprehensive
Restrictive

7. Found on an Encounter form
Physiologic - safety - love belonging - self- esteem - self- actualization
Schedule same time & day for every week
Coordination of benefits
Account # - Date of service - ICD-9 - Balance

8. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Directing - coaching - supporting - delegating
confidentiality
explanation of benefits

9. Payment made periodically to keep and insurance policy in force is called...
premium
Participating - Non-participating - Limiting charge
benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

10. Copy of a transaction
Receipts
W-2
Open-office hours
W-4

11. A civilian health and medical program of the uniform services is called...
Tri-care
Deductible
W-2
Coordination of benefits

12. A rider added to a policy to provide additional benefits for certain conditions is called...
Receipts
Dread disease rider
Open-office hours
Cashier's checks

13. The Peter Principle
A matrix
Participating - Non-participating - Limiting charge
Dread disease rider
People tend to be promoted until they reach a level beyond their competence.

14. Put all the patients with similar symptoms/problems together
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
explanation of benefits
inpatient
Clustering

15. A patient's financial statement
People tend to be promoted until they reach a level beyond their competence.
Traveler's checks
Account
inpatient

16. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
inpatient
Non-Sufficient Funds - no money in their account
Restrictive
Financial analysis report of went on that day

17. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
13
Consumer Protection Act
indemnities
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

18. An appointment book is considered what kind of document?
expectancy theory
W-4
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Legal

19. Name the 3 columns used in conjunction with the Medicare fee schedule.
Catastrophic
Participating - Non-participating - Limiting charge
Workers compensation
Streaming

20. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Daily
Alcoholism
Consumer Protection Act

21. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
SS-4
Streaming
confidentiality

22. Consists of all the costs to run an office
Non-Sufficient Funds - no money in their account
Operating budget
Draw red line through the mistake - Make the correction - Date & initial
premium

23. What does the Americans with Disabilities Act prevent?
Open-office hours
premium
Prevents discrimination for people with disabilties
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

24. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
People tend to be promoted until they reach a level beyond their competence.
Draw red line through the mistake - Make the correction - Date & initial
The significant elements in any group usually constitute only a small portion of that group.

25. Money owed to the physician from the patient
Co-payment
Receivables
The balance - checks paid - withdraws - deposits - any information not posted on last statement
participating physician

26. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Receivables
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
7

27. A bed patient in a hospital is called a...
A skip
Operating budget
13
inpatient

28. Name the priority of order in which patients should be seen starting with the most important to the least important.
Tri-care
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
premium

29. Cash that's used for small purchases in an office
Petty Cash
People tend to be promoted until they reach a level beyond their competence.
Catastrophic
Fee profile

30. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Comprehensive
Co-payment
Posting

31. Employer identification #
Time limit
SS-4
Coordination of benefits
Overseeing and implementing and compliance program - establish efficiently practice

32. A person or institution that gives medical care is a...
provider
Where you stand depends on where you sit.
A matrix
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

33. The steps used in petty cash (in order).
An activity expands to fill the time allotted to it.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Power - achievement - affiliation
Patient giving permission to release their medical information.

34. Must be signed when purchased

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35. The order to prepare an office to open.
W-2
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
7
Dual choice

36. Found in a Bank statement
Voucher's checks
Non-Sufficient Funds - no money in their account
Garbage in Garbage out
The balance - checks paid - withdraws - deposits - any information not posted on last statement

37. Benefits that are made in the form of cash payments are known as...
Claim
indemnities
explanation of benefits
Non-Sufficient Funds - no money in their account

38. A person who represents either party of an insurance claim is the____
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Disbursement
Adjuster
Payables

39. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Traveler's checks
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
participating physician
Cashier's checks

40. An unexpected event which may cause injury is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Accident
Schedule same time & day for every week
Coinsurance

41. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Petty Cash
Usual Customary Reasonable
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

42. The original chart belongs to the...
Comprehensive
Usual Customary Reasonable
Physician or facility
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

43. Attached with a stub that explains payment activity

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44. When should a physician handle calls from patients?
benefits
Patient giving permission to release their medical information.
When they get unsatisfactory lab or progress reports
People tend to be promoted until they reach a level beyond their competence.

45. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
partial disabilities
Financial analysis report of went on that day
Draw red line through the mistake - Make the correction - Date & initial

46. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Account # - Date of service - ICD-9 - Balance
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Daily
preexisting condition

47. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
outpatient
Cashier's checks
Clustering

48. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
partial disabilities
explanation of benefits
Clustering
Draw and electronic line through it - Make the correction - Date & initial

49. How often are bank deposits made in a medical office?
Daily
Voucher's checks
provider
Accident

50. The most common disease of the impaired physician.
indemnities
Nonconsecutive filing
Alcoholism
participating physician