Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Legal
Consumer Protection Act
Schedule same time & day for every week
Grace period

2. Cash that's used for small purchases in an office
Asset
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Operating budget
Petty Cash

3. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Account # - Date of service - ICD-9 - Balance
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Subscriber

4. Name four ways to control costs in a medical practice?
Dread disease rider
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Patient
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

5. Set appointment times
Adjustments
Streaming
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Tri-care

6. Pareto's Law- ( 80/20) rule
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
benefits
Non-Sufficient Funds - no money in their account
The significant elements in any group usually constitute only a small portion of that group.

7. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
benefits
Patient
W-4

8. The theory about the importance of having and achieving a goal.
expectancy theory
Directing - coaching - supporting - delegating
SS-5
Overseeing and implementing and compliance program - establish efficiently practice

9. Times physicians aren't available
Power - achievement - affiliation
Physiologic - safety - love belonging - self- esteem - self- actualization
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
A matrix

10. Change in a posted account
SS-5
Physician or facility
Adjustments
Dread disease rider

11. Attached with a stub that explains payment activity

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12. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Alcoholism
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Major medical
Patient giving permission to release their medical information.

13. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Dual choice
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
outpatient
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

14. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Cashier's checks
Coinsurance
Schedule same time & day for every week
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

15. A request for payment under an insurance contractor bond is called a(an)...
Claim
Nonconsecutive filing
explanation of benefits
Coinsurance

16. Money by the physician to the vendor
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Payables
Garbage in Garbage out
Deductible

17. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Major medical
Comprehensive
Legal

18. What are the types of commitment as it applies to employees?
Operating budget
Time limit
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
The significant elements in any group usually constitute only a small portion of that group.

19. Must be signed when purchased

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20. An unexpected event which may cause injury is called...
Workers compensation
Ask permission to put them on hold & wait for a response
Accident
Coordination of benefits

21. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Consumer Protection Act
Usual Customary Reasonable
Account

22. What is a release of information form?
Disbursement
Patient giving permission to release their medical information.
Adjustments
Wave

23. Parkinson's Law
Account # - Date of service - ICD-9 - Balance
Coordination of benefits
Participating - Non-participating - Limiting charge
An activity expands to fill the time allotted to it.

24. The most common disease of the impaired physician.
A matrix
Power - achievement - affiliation
Alcoholism
Nonconsecutive filing

25. Form you fill out when hired
A matrix
outpatient
W-4
Dread disease rider

26. Name the 3 columns used in conjunction with the Medicare fee schedule.
SS-4
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Participating - Non-participating - Limiting charge
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

27. An amount the insured must pay before policy benefits begin is called....
Blanket bonding
Wave
Deductible
Subscriber

28. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
preexisting condition
Dual choice
Prevents discrimination for people with disabilties

29. When should a physician handle calls from patients?
Traveler's checks
Account # - Date of service - ICD-9 - Balance
Adjustments
When they get unsatisfactory lab or progress reports

30. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Schedule same time & day for every week
Adjustments
Garbage in Garbage out

31. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Draw and electronic line through it - Make the correction - Date & initial
expectancy theory
Money Order

32. The steps used in petty cash (in order).
Traveler's checks
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
premium
preexisting condition

33. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Prevents discrimination for people with disabilties
Medicare
partial disabilities
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

34. The Pygmalion Effect
SS-4
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
An activity expands to fill the time allotted to it.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

35. The Peter Principle
Power - achievement - affiliation
Asset
preexisting condition
People tend to be promoted until they reach a level beyond their competence.

36. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Clustering
Prevents discrimination for people with disabilties
Patient
13

37. One who belongs to a group insurance plan is called...
Schedule same time & day for every week
Coordination of benefits
Subscriber
Ask permission to put them on hold & wait for a response

38. Numbers read in a specific order
Health maintenance organization
Dual choice
Daily
Nonconsecutive filing

39. Consists of all the costs to run an office
expectancy theory
Operating budget
Petty Cash
Alcoholism

40. Found in a Bank statement
Catastrophic
People tend to be promoted until they reach a level beyond their competence.
Ask permission to put them on hold & wait for a response
The balance - checks paid - withdraws - deposits - any information not posted on last statement

41. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Subscriber
Posting
Time limit

42. Employer identification #
SS-4
Fee profile
Usual Customary Reasonable
Non-Sufficient Funds - no money in their account

43. Filed with income taxes
Overseeing and implementing and compliance program - establish efficiently practice
Workers compensation
W-2
W-4

44. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
partial disabilities
Physiologic - safety - love belonging - self- esteem - self- actualization
Catastrophic
preexisting condition

45. Name four management styles?
Legal
Disbursement
Directing - coaching - supporting - delegating
Ask permission to put them on hold & wait for a response

46. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Workers compensation
Patient
Adjustments
Wave

47. GiGo
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Garbage in Garbage out
The significant elements in any group usually constitute only a small portion of that group.
Coordination of benefits

48. The order to prepare an office to open.
Catastrophic
Accident
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Time limit

49. A compilation of average fees paid over time
Clustering
Asset
Fee profile
Petty Cash

50. Drawn against the issuing bank

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