Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
indemnities
Voucher's checks
Directing - coaching - supporting - delegating

2. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
The significant elements in any group usually constitute only a small portion of that group.
Claim
confidentiality
Catastrophic

3. An appointment book is considered what kind of document?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Legal
Adjustments
participating physician

4. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Wave
Petty Cash
Consumer Protection Act

5. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Adjustments
confidentiality
Health maintenance organization
Co-payment

6. Verifies that the account has enough money to cover the amount of the check
Participating - Non-participating - Limiting charge
Co-payment
Certified checks
Open-office hours

7. An amount the insured must pay before policy benefits begin is called....
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
W-2
Daily
Deductible

8. What does UCR stand for?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Usual Customary Reasonable
13
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

9. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Certified checks
Coinsurance
W-4

10. A bed patient in a hospital is called a...
inpatient
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Claim
Grace period

11. Patient that leaves no forwarding address
A skip
Money Order
Physician or facility
Health maintenance organization

12. Payment made periodically to keep and insurance policy in force is called...
When they get unsatisfactory lab or progress reports
premium
Daily
Clustering

13. The Peter Principle
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
People tend to be promoted until they reach a level beyond their competence.
expectancy theory

14. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Financial analysis report of went on that day
Nonconsecutive filing
outpatient

15. The steps used in petty cash (in order).
Physician or facility
People tend to be promoted until they reach a level beyond their competence.
Operating budget
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

16. In the Learned Needs theory - what are the 3 core needs?
Coordination of benefits
indemnities
Power - achievement - affiliation
Blanket bonding

17. Found in a Bank statement
Subscriber
The balance - checks paid - withdraws - deposits - any information not posted on last statement
explanation of benefits
Certified checks

18. List six motivational theories
Account # - Date of service - ICD-9 - Balance
SS-5
preexisting condition
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

19. What are the four goals of a supervisor?
Adjustments
Usual Customary Reasonable
Draw red line through the mistake - Make the correction - Date & initial
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

20. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Participating - Non-participating - Limiting charge
Legal
Comprehensive
Major medical

21. Change in a posted account
provider
Adjustments
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Where you stand depends on where you sit.

22. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Medicare
premium
Prevents discrimination for people with disabilties

23. Form you fill out when hired
inpatient
W-4
Accident
expectancy theory

24. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Restrictive
benefits
Coordination of benefits
Medicare

25. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
provider
Restrictive
outpatient

26. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
An activity expands to fill the time allotted to it.
outpatient
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

27. The information that must be collected when taking a phone message

28. NSF
expectancy theory
Directing - coaching - supporting - delegating
Fee profile
Non-Sufficient Funds - no money in their account

29. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Receipts
Consumer Protection Act
Open-office hours

30. What are the five levels of Abraham Maslow's Hierarchy of needs
Garbage in Garbage out
Voucher's checks
Time limit
Physiologic - safety - love belonging - self- esteem - self- actualization

31. Set appointment times
Streaming
W-4
SS-5
expectancy theory

32. Application for a Social Security card
Petty Cash
SS-5
Fee profile
Grace period

33. Name four management styles?
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Subjective - Objective - Assessment - Plan
Directing - coaching - supporting - delegating
7

34. A compilation of average fees paid over time
participating physician
Prevents discrimination for people with disabilties
Fee profile
Wave

35. Must be signed when purchased

36. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
Disbursement
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Traveler's checks

37. A person or institution that gives medical care is a...
Alcoholism
W-4
provider
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

38. Guaranteed by the third party
Physician or facility
Money Order
Directing - coaching - supporting - delegating
Consumer Protection Act

39. The order to prepare an office to open.
7
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Directing - coaching - supporting - delegating
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

40. Money that's paid out
Major medical
partial disabilities
Disbursement
Power - achievement - affiliation

41. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Wave
W-4
13

42. A health program for people age 65 and older under social security is called...
Health maintenance organization
Medicare
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Ask permission to put them on hold & wait for a response

43. Numbers read in a specific order
Wave
Nonconsecutive filing
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Consumer Protection Act

44. How often are bank deposits made in a medical office?
Petty Cash
Daily
partial disabilities
indemnities

45. A patient's financial statement
Open-office hours
Account
Comprehensive
SS-4

46. Name four types of common imparities
Open-office hours
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Patient giving permission to release their medical information.

47. Miles Law
Where you stand depends on where you sit.
Non-Sufficient Funds - no money in their account
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Account # - Date of service - ICD-9 - Balance

48. Benefits that are made in the form of cash payments are known as...
Payables
expectancy theory
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
indemnities

49. A sum of money provided in a insurance policy - payable for covered services is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Operating budget
benefits
Directing - coaching - supporting - delegating

50. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Grace period
indemnities
partial disabilities
Blanket bonding