Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A bed patient in a hospital is called a...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
inpatient
partial disabilities

2. Form you fill out when hired
Dual choice
Physician or facility
W-4
The significant elements in any group usually constitute only a small portion of that group.

3. A request for payment under an insurance contractor bond is called a(an)...
The significant elements in any group usually constitute only a small portion of that group.
Claim
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Power - achievement - affiliation

4. Name four management styles?
An activity expands to fill the time allotted to it.
inpatient
Directing - coaching - supporting - delegating
Open-office hours

5. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
An activity expands to fill the time allotted to it.
participating physician
Major medical
preexisting condition

6. Found on an Encounter form
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Alcoholism
Account # - Date of service - ICD-9 - Balance
Catastrophic

7. Numbers read in a specific order
premium
Traveler's checks
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Nonconsecutive filing

8. Patient that leaves no forwarding address
confidentiality
A skip
Co-payment
Patient giving permission to release their medical information.

9. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Major medical
Overseeing and implementing and compliance program - establish efficiently practice
Draw red line through the mistake - Make the correction - Date & initial

10. Parkinson's Law
preexisting condition
Participating - Non-participating - Limiting charge
Overseeing and implementing and compliance program - establish efficiently practice
An activity expands to fill the time allotted to it.

11. Put all the patients with similar symptoms/problems together
Clustering
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
outpatient

12. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
SS-5
expectancy theory
premium

13. A compilation of average fees paid over time
Petty Cash
Cashier's checks
premium
Fee profile

14. Pareto's Law- ( 80/20) rule
Major medical
The significant elements in any group usually constitute only a small portion of that group.
13
confidentiality

15. Copy of a transaction
Receipts
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Dread disease rider
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

16. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Workers compensation
Draw and electronic line through it - Make the correction - Date & initial
explanation of benefits

17. Cash that's used for small purchases in an office
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Petty Cash
expectancy theory
Prevents discrimination for people with disabilties

18. Must be signed when purchased

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19. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Physician or facility
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Wave
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

20. Times physicians aren't available
Catastrophic
Adjustments
A matrix
Account # - Date of service - ICD-9 - Balance

21. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Co-payment
Financial analysis report of went on that day
Blanket bonding
partial disabilities

22. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Nonconsecutive filing
Disbursement
Accident

23. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
provider
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Catastrophic
explanation of benefits

24. Guaranteed by the third party
Claim
Money Order
Adjuster
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

25. A person who represents either party of an insurance claim is the____
Deductible
Garbage in Garbage out
Financial analysis report of went on that day
Adjuster

26. What does the Americans with Disabilities Act prevent?
partial disabilities
Prevents discrimination for people with disabilties
A matrix
The significant elements in any group usually constitute only a small portion of that group.

27. Change in a posted account
Draw red line through the mistake - Make the correction - Date & initial
Account
Open-office hours
Adjustments

28. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Claim
Subjective - Objective - Assessment - Plan
Garbage in Garbage out

29. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Account # - Date of service - ICD-9 - Balance
explanation of benefits
Health maintenance organization

30. Insurance that protects you from loss
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Disbursement
Garbage in Garbage out
Blanket bonding

31. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Medicare
Operating budget
Major medical

32. The Peter Principle
W-4
Disbursement
People tend to be promoted until they reach a level beyond their competence.
Patient giving permission to release their medical information.

33. Money by the physician to the vendor
Receipts
Power - achievement - affiliation
Payables
Patient giving permission to release their medical information.

34. What is contained in a Policy and Procedral Manual for a medical office?
Wave
indemnities
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Disbursement

35. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Directing - coaching - supporting - delegating
Schedule same time & day for every week
Draw red line through the mistake - Make the correction - Date & initial
Prevents discrimination for people with disabilties

36. Consists of all the costs to run an office
Account
Clustering
Operating budget
Claim

37. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Medicare
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Open-office hours

38. Anything that's owned
Asset
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
preexisting condition
Tri-care

39. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Streaming
participating physician
Patient giving permission to release their medical information.

40. What does UCR stand for?
A matrix
Daily
Wave
Usual Customary Reasonable

41. NSF
confidentiality
Non-Sufficient Funds - no money in their account
Subjective - Objective - Assessment - Plan
Traveler's checks

42. Application for a Social Security card
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Fee profile
SS-5
inpatient

43. An amount the insured must pay before policy benefits begin is called....
Directing - coaching - supporting - delegating
Adjustments
Deductible
W-2

44. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Restrictive
Accident
confidentiality

45. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Grace period
explanation of benefits
A skip
Medicare

46. An unexpected event which may cause injury is called...
Accident
Posting
A skip
Voucher's checks

47. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Subjective - Objective - Assessment - Plan
Time limit
inpatient
Participating - Non-participating - Limiting charge

48. Employer identification #
SS-4
Directing - coaching - supporting - delegating
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Account

49. What is a release of information form?
The balance - checks paid - withdraws - deposits - any information not posted on last statement
W-4
Fee profile
Patient giving permission to release their medical information.

50. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Subjective - Objective - Assessment - Plan
Overseeing and implementing and compliance program - establish efficiently practice
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Comprehensive