Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a day-end summary?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Certified checks
Claim
Financial analysis report of went on that day

2. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
A skip
Consumer Protection Act
Restrictive
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

3. What is a release of information form?
Patient giving permission to release their medical information.
Daily
Asset
Overseeing and implementing and compliance program - establish efficiently practice

4. GiGo
Workers compensation
Operating budget
indemnities
Garbage in Garbage out

5. Pareto's Law- ( 80/20) rule
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Certified checks
The significant elements in any group usually constitute only a small portion of that group.
W-2

6. Attached with a stub that explains payment activity

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7. Put all the patients with similar symptoms/problems together
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Clustering
When they get unsatisfactory lab or progress reports
Patient

8. NSF
Restrictive
Time limit
Prevents discrimination for people with disabilties
Non-Sufficient Funds - no money in their account

9. Found on an Encounter form
Draw red line through the mistake - Make the correction - Date & initial
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Account # - Date of service - ICD-9 - Balance

10. A sum of money provided in a insurance policy - payable for covered services is called...
participating physician
benefits
Workers compensation
Catastrophic

11. The Peter Principle
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Receivables
People tend to be promoted until they reach a level beyond their competence.
participating physician

12. The HIPAA Act concerns ___________ of a pat.
Voucher's checks
Clustering
confidentiality
Fee profile

13. Verifies that the account has enough money to cover the amount of the check
Certified checks
confidentiality
Nonconsecutive filing
Open-office hours

14. Numbers read in a specific order
Posting
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Deductible
Nonconsecutive filing

15. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
Schedule same time & day for every week
Physiologic - safety - love belonging - self- esteem - self- actualization
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

16. A compilation of average fees paid over time
Cashier's checks
Coinsurance
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Fee profile

17. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Receipts
outpatient
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Certified checks

18. Money owed to the physician from the patient
Receivables
Adjuster
W-4
Traveler's checks

19. Money by the physician to the vendor
Certified checks
Payables
Subscriber
A skip

20. What is contained in a Policy and Procedral Manual for a medical office?
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Traveler's checks
expectancy theory

21. Name six types of supervisors
Clustering
participating physician
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
indemnities

22. Duties of a compliance officer
Dread disease rider
Overseeing and implementing and compliance program - establish efficiently practice
Grace period
Fee profile

23. Name four types of common imparities
A skip
Receipts
Claim
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

24. Benefits that are made in the form of cash payments are known as...
indemnities
partial disabilities
Alcoholism
Traveler's checks

25. Copy of a transaction
Adjuster
Workers compensation
Receipts
A matrix

26. A health program for people age 65 and older under social security is called...
Medicare
participating physician
Grace period
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

27. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Consumer Protection Act
Open-office hours
Daily
Receipts

28. Form you fill out when hired
W-4
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Accident
Physiologic - safety - love belonging - self- esteem - self- actualization

29. Miles Law
Voucher's checks
Account # - Date of service - ICD-9 - Balance
Where you stand depends on where you sit.
Deductible

30. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Account
Restrictive
Catastrophic
Where you stand depends on where you sit.

31. A civilian health and medical program of the uniform services is called...
Tri-care
Health maintenance organization
Nonconsecutive filing
Traveler's checks

32. Set appointment times
13
Adjustments
Daily
Streaming

33. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
outpatient
Coordination of benefits
Overseeing and implementing and compliance program - establish efficiently practice

34. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
partial disabilities
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
inpatient

35. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
partial disabilities
Alcoholism
People tend to be promoted until they reach a level beyond their competence.

36. Employer identification #
SS-4
Asset
Comprehensive
Major medical

37. What does SOAP stand for?
An activity expands to fill the time allotted to it.
Time limit
Open-office hours
Subjective - Objective - Assessment - Plan

38. An amount the insured must pay before policy benefits begin is called....
Receivables
Usual Customary Reasonable
Deductible
Ask permission to put them on hold & wait for a response

39. Name the priority of order in which patients should be seen starting with the most important to the least important.
Workers compensation
Patient giving permission to release their medical information.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Prevents discrimination for people with disabilties

40. The most common disease of the impaired physician.
confidentiality
Alcoholism
Where you stand depends on where you sit.
Nonconsecutive filing

41. What does UCR stand for?
Clustering
Open-office hours
outpatient
Usual Customary Reasonable

42. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Coordination of benefits
Claim
Usual Customary Reasonable

43. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Draw red line through the mistake - Make the correction - Date & initial
Dread disease rider
Directing - coaching - supporting - delegating

44. An appointment book is considered what kind of document?
Adjustments
Prevents discrimination for people with disabilties
Legal
Adjuster

45. Cash that's used for small purchases in an office
Physiologic - safety - love belonging - self- esteem - self- actualization
Patient
Petty Cash
When they get unsatisfactory lab or progress reports

46. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Participating - Non-participating - Limiting charge
Ask permission to put them on hold & wait for a response
7
Subjective - Objective - Assessment - Plan

47. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Where you stand depends on where you sit.
Account
partial disabilities
When they get unsatisfactory lab or progress reports

48. What are five signs of a great supervisor?
Traveler's checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Certified checks
Prevents discrimination for people with disabilties

49. A patient's financial statement
Catastrophic
Account
Patient
Restrictive

50. A rider added to a policy to provide additional benefits for certain conditions is called...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Dread disease rider
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Ask permission to put them on hold & wait for a response