Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An appointment book is considered what kind of document?
Operating budget
Legal
inpatient
Claim

2. Patient that leaves no forwarding address
Coinsurance
A skip
Adjuster
Dual choice

3. An amount the insured must pay before policy benefits begin is called....
Deductible
Claim
Blanket bonding
Grace period

4. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
partial disabilities
13
Money Order

5. Found in a Bank statement
Directing - coaching - supporting - delegating
Draw red line through the mistake - Make the correction - Date & initial
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Cashier's checks

6. One who belongs to a group insurance plan is called...
Streaming
Catastrophic
SS-4
Subscriber

7. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Grace period
Non-Sufficient Funds - no money in their account

8. Times physicians aren't available
provider
outpatient
A matrix
Tri-care

9. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
7
Certified checks
explanation of benefits
Alcoholism

10. A civilian health and medical program of the uniform services is called...
Clustering
Where you stand depends on where you sit.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Tri-care

11. Set appointment times
Garbage in Garbage out
13
Fee profile
Streaming

12. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Cashier's checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
partial disabilities

13. What are five signs of a great supervisor?
Health maintenance organization
Dual choice
Claim
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

14. List six motivational theories
Petty Cash
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Wave
Restrictive

15. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
W-2
Schedule same time & day for every week
Draw red line through the mistake - Make the correction - Date & initial
Receivables

16. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Operating budget
Health maintenance organization
indemnities
The significant elements in any group usually constitute only a small portion of that group.

17. In the Learned Needs theory - what are the 3 core needs?
Nonconsecutive filing
Power - achievement - affiliation
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Schedule same time & day for every week

18. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Directing - coaching - supporting - delegating
Time limit
When they get unsatisfactory lab or progress reports
Posting

19. GiGo
Claim
Garbage in Garbage out
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Financial analysis report of went on that day

20. What is a release of information form?
Co-payment
Patient giving permission to release their medical information.
Draw and electronic line through it - Make the correction - Date & initial
Claim

21. The information that must be collected when taking a phone message

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22. What are the types of commitment as it applies to employees?
Receipts
The significant elements in any group usually constitute only a small portion of that group.
Grace period
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

23. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Power - achievement - affiliation
Grace period
Payables

24. A person or institution that gives medical care is a...
Subscriber
provider
partial disabilities
Coinsurance

25. What does the Americans with Disabilities Act prevent?
Garbage in Garbage out
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Prevents discrimination for people with disabilties
Participating - Non-participating - Limiting charge

26. The order to prepare an office to open.
partial disabilities
Major medical
Comprehensive
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

27. Change in a posted account
Patient
Deductible
Payables
Adjustments

28. The original chart belongs to the...
Physician or facility
A skip
Deductible
Posting

29. The steps used in petty cash (in order).
inpatient
provider
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Streaming

30. The Peter Principle
Usual Customary Reasonable
Disbursement
Wave
People tend to be promoted until they reach a level beyond their competence.

31. Benefits that are made in the form of cash payments are known as...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Claim
indemnities
Draw red line through the mistake - Make the correction - Date & initial

32. The theory about the importance of having and achieving a goal.
7
expectancy theory
Grace period
Cashier's checks

33. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Schedule same time & day for every week
A matrix
Receivables

34. Attached with a stub that explains payment activity

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35. Name six types of supervisors
Dread disease rider
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Schedule same time & day for every week
W-2

36. Copy of a transaction
expectancy theory
Receipts
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Restrictive

37. Put all the patients with similar symptoms/problems together
expectancy theory
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Clustering
Consumer Protection Act

38. The Pygmalion Effect
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Open-office hours
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

39. Insurance that protects you from loss
Draw red line through the mistake - Make the correction - Date & initial
Payables
Patient giving permission to release their medical information.
Blanket bonding

40. The most common disease of the impaired physician.
13
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Wave
Alcoholism

41. Name four ways to control costs in a medical practice?
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
outpatient
Restrictive

42. A rider added to a policy to provide additional benefits for certain conditions is called...
Wave
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Legal
Dread disease rider

43. Numbers read in a specific order
Physician or facility
Nonconsecutive filing
A skip
Tri-care

44. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Voucher's checks
Draw red line through the mistake - Make the correction - Date & initial
outpatient
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

45. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
The significant elements in any group usually constitute only a small portion of that group.
Account
Certified checks

46. What are the four goals of a supervisor?
Daily
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Workers compensation
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

47. Money that's paid out
Disbursement
7
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

48. Duties of a compliance officer
indemnities
Voucher's checks
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Overseeing and implementing and compliance program - establish efficiently practice

49. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
When they get unsatisfactory lab or progress reports
Physician or facility
Grace period
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

50. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Wave
Voucher's checks