Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the five levels of Abraham Maslow's Hierarchy of needs
Subjective - Objective - Assessment - Plan
Physiologic - safety - love belonging - self- esteem - self- actualization
Subscriber
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

2. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Adjustments
Traveler's checks
Directing - coaching - supporting - delegating

3. Form you fill out when hired
Time limit
Petty Cash
W-4
Where you stand depends on where you sit.

4. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
expectancy theory
Dual choice
A skip

5. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
W-4
An activity expands to fill the time allotted to it.
Patient

6. How often are bank deposits made in a medical office?
Time limit
premium
Coordination of benefits
Daily

7. Drawn against the issuing bank

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8. Found on an Encounter form
A skip
Account # - Date of service - ICD-9 - Balance
W-4
Physiologic - safety - love belonging - self- esteem - self- actualization

9. Money that's paid out
Power - achievement - affiliation
partial disabilities
Disbursement
Wave

10. The order to prepare an office to open.
Grace period
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Asset
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

11. One who belongs to a group insurance plan is called...
Payables
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Subscriber
Dread disease rider

12. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
premium
Coordination of benefits
Open-office hours
Draw red line through the mistake - Make the correction - Date & initial

13. Miles Law
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Account # - Date of service - ICD-9 - Balance
Adjustments
Where you stand depends on where you sit.

14. Anything that's owned
Asset
W-4
Power - achievement - affiliation
benefits

15. Name four ways to control costs in a medical practice?
Workers compensation
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Garbage in Garbage out
Physician or facility

16. Consists of all the costs to run an office
Operating budget
Adjuster
Streaming
Patient giving permission to release their medical information.

17. Put all the patients with similar symptoms/problems together
benefits
Money Order
Coordination of benefits
Clustering

18. Patient that leaves no forwarding address
People tend to be promoted until they reach a level beyond their competence.
A skip
Catastrophic
inpatient

19. Must be signed when purchased

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20. Employer identification #
SS-4
Receivables
Tri-care
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

21. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Petty Cash
Operating budget
Power - achievement - affiliation

22. An amount the insured must pay before policy benefits begin is called....
Co-payment
Directing - coaching - supporting - delegating
Ask permission to put them on hold & wait for a response
Deductible

23. List of all financial transactions on a ledger
Posting
provider
Catastrophic
Consumer Protection Act

24. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Garbage in Garbage out
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Deductible
explanation of benefits

25. What does the Americans with Disabilities Act prevent?
Catastrophic
indemnities
Disbursement
Prevents discrimination for people with disabilties

26. GiGo
Coinsurance
Overseeing and implementing and compliance program - establish efficiently practice
Garbage in Garbage out
Physiologic - safety - love belonging - self- esteem - self- actualization

27. An appointment book is considered what kind of document?
Legal
An activity expands to fill the time allotted to it.
W-2
Adjuster

28. A bed patient in a hospital is called a...
Restrictive
Major medical
inpatient
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

29. The Peter Principle
indemnities
People tend to be promoted until they reach a level beyond their competence.
Operating budget
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

30. A patient's financial statement
Account
premium
Patient
Medicare

31. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Open-office hours
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Disbursement

32. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Prevents discrimination for people with disabilties
An activity expands to fill the time allotted to it.

33. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Restrictive
Open-office hours
Physician or facility

34. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Deductible
Patient
Operating budget

35. The original chart belongs to the...
Major medical
Disbursement
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Physician or facility

36. The most common disease of the impaired physician.
Alcoholism
Claim
Receivables
Grace period

37. A compilation of average fees paid over time
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Disbursement
Adjustments
Fee profile

38. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Physician or facility
Accident
Wave
Co-payment

39. A person who represents either party of an insurance claim is the____
Patient
Adjuster
partial disabilities
benefits

40. Name four management styles?
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Directing - coaching - supporting - delegating
Certified checks
Usual Customary Reasonable

41. List six motivational theories
Blanket bonding
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
13
expectancy theory

42. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Accident
Restrictive
inpatient
Non-Sufficient Funds - no money in their account

43. The HIPAA Act concerns ___________ of a pat.
Adjustments
Co-payment
Workers compensation
confidentiality

44. A civilian health and medical program of the uniform services is called...
Traveler's checks
Tri-care
13
7

45. Times physicians aren't available
Daily
Account
indemnities
A matrix

46. Money by the physician to the vendor
Cashier's checks
Claim
Disbursement
Payables

47. The law of effect
A skip
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Payables
Draw and electronic line through it - Make the correction - Date & initial

48. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
SS-4
Catastrophic
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

49. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Grace period
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

50. A sum of money provided in a insurance policy - payable for covered services is called...
A skip
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
benefits
Nonconsecutive filing