Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A person or institution that gives medical care is a...
Certified checks
Dual choice
confidentiality
provider

2. What is a day-end summary?
Financial analysis report of went on that day
Blanket bonding
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Draw and electronic line through it - Make the correction - Date & initial

3. How often are bank deposits made in a medical office?
Adjustments
Daily
Cashier's checks
Money Order

4. The information in the chart belongs to the...
provider
Patient
Coinsurance
A skip

5. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
partial disabilities
Health maintenance organization
Coinsurance
explanation of benefits

6. A request for payment under an insurance contractor bond is called a(an)...
W-2
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Claim
provider

7. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
partial disabilities
Dual choice
Coordination of benefits
A skip

8. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Ask permission to put them on hold & wait for a response
inpatient
indemnities

9. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Payables
Overseeing and implementing and compliance program - establish efficiently practice

10. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
outpatient
Tri-care
Health maintenance organization
W-2

11. The most common disease of the impaired physician.
Alcoholism
Legal
Adjuster
Accident

12. Application for a Social Security card
SS-5
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
W-4
Health maintenance organization

13. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Claim
Nonconsecutive filing

14. Duties of a compliance officer
Blanket bonding
Fee profile
Overseeing and implementing and compliance program - establish efficiently practice
Medicare

15. A patient's financial statement
W-4
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Account
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

16. Cash that's used for small purchases in an office
Ask permission to put them on hold & wait for a response
Petty Cash
outpatient
preexisting condition

17. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Certified checks
Coinsurance
expectancy theory

18. The Peter Principle
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Dread disease rider
Tri-care
People tend to be promoted until they reach a level beyond their competence.

19. Numbers read in a specific order
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Nonconsecutive filing
SS-4
Coinsurance

20. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Draw red line through the mistake - Make the correction - Date & initial
outpatient
Account # - Date of service - ICD-9 - Balance

21. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Financial analysis report of went on that day
Patient giving permission to release their medical information.
Posting

22. The law of effect
Fee profile
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
People tend to be promoted until they reach a level beyond their competence.
Cashier's checks

23. Consists of all the costs to run an office
Operating budget
Account
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

24. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Power - achievement - affiliation
W-4
Draw and electronic line through it - Make the correction - Date & initial
benefits

25. What are the four goals of a supervisor?
The significant elements in any group usually constitute only a small portion of that group.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Alcoholism

26. Times physicians aren't available
A matrix
An activity expands to fill the time allotted to it.
Legal
Financial analysis report of went on that day

27. Pareto's Law- ( 80/20) rule
partial disabilities
The significant elements in any group usually constitute only a small portion of that group.
Ask permission to put them on hold & wait for a response
Dread disease rider

28. A rider added to a policy to provide additional benefits for certain conditions is called...
Subjective - Objective - Assessment - Plan
W-4
Overseeing and implementing and compliance program - establish efficiently practice
Dread disease rider

29. What is contained in a Policy and Procedral Manual for a medical office?
participating physician
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
outpatient
partial disabilities

30. Attached with a stub that explains payment activity

31. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
When they get unsatisfactory lab or progress reports
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Clustering

32. Must be signed when purchased

33. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Financial analysis report of went on that day
expectancy theory
Tri-care
Restrictive

34. What does UCR stand for?
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Participating - Non-participating - Limiting charge
Usual Customary Reasonable
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

35. Name six types of supervisors
Payables
Restrictive
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Fee profile

36. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Schedule same time & day for every week
An activity expands to fill the time allotted to it.
Cashier's checks

37. Verifies that the account has enough money to cover the amount of the check
7
explanation of benefits
An activity expands to fill the time allotted to it.
Certified checks

38. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Coinsurance
partial disabilities
Open-office hours

39. Name four types of common imparities
Certified checks
Prevents discrimination for people with disabilties
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

40. An unexpected event which may cause injury is called...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Subjective - Objective - Assessment - Plan
Accident
Consumer Protection Act

41. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
participating physician
Account # - Date of service - ICD-9 - Balance
Wave
Open-office hours

42. A compilation of average fees paid over time
A matrix
Physiologic - safety - love belonging - self- esteem - self- actualization
Fee profile
The significant elements in any group usually constitute only a small portion of that group.

43. Money by the physician to the vendor
Major medical
outpatient
Payables
Traveler's checks

44. Name the 3 columns used in conjunction with the Medicare fee schedule.
Directing - coaching - supporting - delegating
Fee profile
Asset
Participating - Non-participating - Limiting charge

45. Insurance that protects you from loss
Blanket bonding
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Consumer Protection Act
preexisting condition

46. Miles Law
Open-office hours
Physiologic - safety - love belonging - self- esteem - self- actualization
SS-5
Where you stand depends on where you sit.

47. Change in a posted account
Major medical
Adjustments
Physiologic - safety - love belonging - self- esteem - self- actualization
Health maintenance organization

48. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Daily
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Co-payment
Catastrophic

49. Parkinson's Law
participating physician
Catastrophic
Payables
An activity expands to fill the time allotted to it.

50. Money owed to the physician from the patient
Receivables
Nonconsecutive filing
13
Participating - Non-participating - Limiting charge