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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Account
Dual choice
Clustering

2. Set appointment times
Streaming
outpatient
Asset
Non-Sufficient Funds - no money in their account

3. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
provider
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Consumer Protection Act

4. Name four types of common imparities
The significant elements in any group usually constitute only a small portion of that group.
Clustering
Coinsurance
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

5. When should a physician handle calls from patients?
benefits
When they get unsatisfactory lab or progress reports
Claim
Money Order

6. NSF
Daily
Non-Sufficient Funds - no money in their account
Where you stand depends on where you sit.
Blanket bonding

7. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
13
Directing - coaching - supporting - delegating
An activity expands to fill the time allotted to it.

8. Pareto's Law- ( 80/20) rule
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
The significant elements in any group usually constitute only a small portion of that group.
Draw red line through the mistake - Make the correction - Date & initial
Money Order

9. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Physician or facility
Major medical
Open-office hours

10. The HIPAA Act concerns ___________ of a pat.
confidentiality
Asset
Legal
Accident

11. The order to prepare an office to open.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Patient giving permission to release their medical information.
Time limit
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

12. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Patient giving permission to release their medical information.
Draw and electronic line through it - Make the correction - Date & initial
Account
Coinsurance

13. Money owed to the physician from the patient
Streaming
Cashier's checks
Receivables
Workers compensation

14. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
7
Draw red line through the mistake - Make the correction - Date & initial
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

15. The original chart belongs to the...
Receipts
Asset
Usual Customary Reasonable
Physician or facility

16. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Consumer Protection Act
Physician or facility
Open-office hours

17. A person or institution that gives medical care is a...
expectancy theory
Comprehensive
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
provider

18. Numbers read in a specific order
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
expectancy theory
Nonconsecutive filing
A matrix

19. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
outpatient
preexisting condition
Dual choice
Health maintenance organization

20. A rider added to a policy to provide additional benefits for certain conditions is called...
participating physician
Adjuster
Dread disease rider
Tri-care

21. Money by the physician to the vendor
Payables
expectancy theory
Nonconsecutive filing
Non-Sufficient Funds - no money in their account

22. What does UCR stand for?
Usual Customary Reasonable
expectancy theory
Garbage in Garbage out
confidentiality

23. GiGo
Garbage in Garbage out
A skip
Tri-care
Patient giving permission to release their medical information.

24. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
confidentiality
Co-payment
An activity expands to fill the time allotted to it.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

25. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Schedule same time & day for every week
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

26. An amount the insured must pay before policy benefits begin is called....
Financial analysis report of went on that day
Workers compensation
Deductible
preexisting condition

27. What are the five levels of Abraham Maslow's Hierarchy of needs
Draw red line through the mistake - Make the correction - Date & initial
expectancy theory
Physiologic - safety - love belonging - self- esteem - self- actualization
Co-payment

28. In the Learned Needs theory - what are the 3 core needs?
Adjustments
Power - achievement - affiliation
Usual Customary Reasonable
Dread disease rider

29. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Directing - coaching - supporting - delegating
preexisting condition
Usual Customary Reasonable
Petty Cash

30. Times physicians aren't available
The balance - checks paid - withdraws - deposits - any information not posted on last statement
A matrix
Restrictive
Directing - coaching - supporting - delegating

31. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Health maintenance organization
confidentiality
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

32. Guaranteed by the third party
Physiologic - safety - love belonging - self- esteem - self- actualization
partial disabilities
Money Order
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

33. What does SOAP stand for?
Health maintenance organization
Subjective - Objective - Assessment - Plan
partial disabilities
Adjuster

34. Miles Law
Claim
Where you stand depends on where you sit.
preexisting condition
Open-office hours

35. An unexpected event which may cause injury is called...
Accident
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

36. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Coinsurance
Cashier's checks
Catastrophic

37. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Receipts
Schedule same time & day for every week
Power - achievement - affiliation

38. A bed patient in a hospital is called a...
partial disabilities
Patient giving permission to release their medical information.
inpatient
Ask permission to put them on hold & wait for a response

39. Found on an Encounter form
Dual choice
provider
Adjuster
Account # - Date of service - ICD-9 - Balance

40. What is a release of information form?
Power - achievement - affiliation
Patient giving permission to release their medical information.
provider
Open-office hours

41. Name six types of supervisors
7
Cashier's checks
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Consumer Protection Act

42. Put all the patients with similar symptoms/problems together
Receivables
7
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Clustering

43. The information that must be collected when taking a phone message

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44. A person who represents either party of an insurance claim is the____
Workers compensation
Adjuster
explanation of benefits
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

45. What are five signs of a great supervisor?
Medicare
Grace period
Claim
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

46. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Open-office hours
Traveler's checks
preexisting condition

47. The theory about the importance of having and achieving a goal.
Blanket bonding
Alcoholism
Account
expectancy theory

48. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Claim
Health maintenance organization
Financial analysis report of went on that day
Directing - coaching - supporting - delegating

49. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Voucher's checks
participating physician
When they get unsatisfactory lab or progress reports

50. Filed with income taxes
Usual Customary Reasonable
W-2
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Physiologic - safety - love belonging - self- esteem - self- actualization

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Medical Office Management

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