Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A compilation of average fees paid over time
Draw red line through the mistake - Make the correction - Date & initial
premium
Co-payment
Fee profile

2. Consists of all the costs to run an office
The significant elements in any group usually constitute only a small portion of that group.
Operating budget
Cashier's checks
Disbursement

3. NSF
SS-5
Comprehensive
Disbursement
Non-Sufficient Funds - no money in their account

4. The original chart belongs to the...
Financial analysis report of went on that day
Physician or facility
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Disbursement

5. An unexpected event which may cause injury is called...
Accident
explanation of benefits
Financial analysis report of went on that day
A skip

6. Copy of a transaction
Open-office hours
Receipts
Account # - Date of service - ICD-9 - Balance
Patient giving permission to release their medical information.

7. What does SOAP stand for?
Posting
Subjective - Objective - Assessment - Plan
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

8. Name the priority of order in which patients should be seen starting with the most important to the least important.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
W-2
Coinsurance

9. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Consumer Protection Act
An activity expands to fill the time allotted to it.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

10. Name four types of common imparities
W-2
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Power - achievement - affiliation
7

11. Payment made periodically to keep and insurance policy in force is called...
Directing - coaching - supporting - delegating
Medicare
W-4
premium

12. A person or institution that gives medical care is a...
provider
Accident
Wave
Money Order

13. The most common disease of the impaired physician.
Usual Customary Reasonable
Non-Sufficient Funds - no money in their account
Alcoholism
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

14. Times physicians aren't available
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Deductible
Dread disease rider
A matrix

15. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Where you stand depends on where you sit.
Account # - Date of service - ICD-9 - Balance
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

16. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
expectancy theory
Usual Customary Reasonable
People tend to be promoted until they reach a level beyond their competence.
explanation of benefits

17. What is contained in a Policy and Procedral Manual for a medical office?
Financial analysis report of went on that day
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
People tend to be promoted until they reach a level beyond their competence.
Deductible

18. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
A matrix
13
Tri-care
Ask permission to put them on hold & wait for a response

19. What are the types of commitment as it applies to employees?
Traveler's checks
Time limit
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

20. How often are bank deposits made in a medical office?
Daily
provider
Dread disease rider
Ask permission to put them on hold & wait for a response

21. What does UCR stand for?
Usual Customary Reasonable
Account
Grace period
Dual choice

22. What are the four goals of a supervisor?
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
preexisting condition
Subjective - Objective - Assessment - Plan
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

23. Form you fill out when hired
Workers compensation
W-4
SS-5
Legal

24. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Patient
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Voucher's checks

25. Benefits that are made in the form of cash payments are known as...
Coinsurance
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patient giving permission to release their medical information.
indemnities

26. Drawn against the issuing bank

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27. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Blanket bonding
Streaming
Grace period
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

28. What does the Americans with Disabilities Act prevent?
7
Prevents discrimination for people with disabilties
Adjuster
Accident

29. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
SS-4
Ask permission to put them on hold & wait for a response
A matrix
Directing - coaching - supporting - delegating

30. Guaranteed by the third party
provider
Patient
Money Order
Alcoholism

31. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Patient giving permission to release their medical information.
Consumer Protection Act
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Power - achievement - affiliation

32. What is a release of information form?
Legal
Comprehensive
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Patient giving permission to release their medical information.

33. Anything that's owned
Nonconsecutive filing
Asset
SS-4
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

34. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
outpatient
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Restrictive
Clustering

35. Found in a Bank statement
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Catastrophic
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

36. Change in a posted account
Adjustments
Directing - coaching - supporting - delegating
Posting
Major medical

37. Money that's paid out
Dread disease rider
Physiologic - safety - love belonging - self- esteem - self- actualization
7
Disbursement

38. Application for a Social Security card
SS-5
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Adjustments
Usual Customary Reasonable

39. An appointment book is considered what kind of document?
SS-5
Legal
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
expectancy theory

40. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Usual Customary Reasonable
Physician or facility
Tri-care
Schedule same time & day for every week

41. GiGo
Alcoholism
Deductible
Tri-care
Garbage in Garbage out

42. A civilian health and medical program of the uniform services is called...
Tri-care
Disbursement
Ask permission to put them on hold & wait for a response
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

43. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Money Order
People tend to be promoted until they reach a level beyond their competence.
7
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

44. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Payables
Wave
Operating budget

45. A bed patient in a hospital is called a...
Voucher's checks
Consumer Protection Act
inpatient
Wave

46. The law of effect
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Legal
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

47. Miles Law
Open-office hours
Restrictive
Fee profile
Where you stand depends on where you sit.

48. Name six types of supervisors
SS-5
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Consumer Protection Act
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

49. Name four ways to control costs in a medical practice?
Physician or facility
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

50. Verifies that the account has enough money to cover the amount of the check
Legal
Wave
Certified checks
Cashier's checks