Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Disbursement
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Streaming
Restrictive

2. The original chart belongs to the...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
SS-5
Physician or facility
Adjustments

3. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Certified checks
Wave
Claim
Draw red line through the mistake - Make the correction - Date & initial

4. Employer identification #
13
Workers compensation
SS-4
expectancy theory

5. The HIPAA Act concerns ___________ of a pat.
confidentiality
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
SS-5
Disbursement

6. A health program for people age 65 and older under social security is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Financial analysis report of went on that day
Open-office hours
Medicare

7. A request for payment under an insurance contractor bond is called a(an)...
Claim
W-2
expectancy theory
participating physician

8. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Participating - Non-participating - Limiting charge
Streaming
explanation of benefits
Coordination of benefits

9. Consists of all the costs to run an office
Operating budget
Restrictive
Petty Cash
provider

10. Guaranteed by the third party
Patient
Money Order
Deductible
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

11. Change in a posted account
partial disabilities
Consumer Protection Act
Adjustments
Patient giving permission to release their medical information.

12. Payment made periodically to keep and insurance policy in force is called...
premium
Payables
Asset
Legal

13. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Garbage in Garbage out
Certified checks
Financial analysis report of went on that day
Draw and electronic line through it - Make the correction - Date & initial

14. What is a day-end summary?
Account
7
Financial analysis report of went on that day
benefits

15. Name six types of supervisors
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Clustering
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

16. The most common disease of the impaired physician.
Participating - Non-participating - Limiting charge
Fee profile
Alcoholism
Garbage in Garbage out

17. In the Learned Needs theory - what are the 3 core needs?
Daily
Dual choice
Co-payment
Power - achievement - affiliation

18. Attached with a stub that explains payment activity

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19. The information that must be collected when taking a phone message

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20. What is a release of information form?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Petty Cash
Patient giving permission to release their medical information.
Deductible

21. An appointment book is considered what kind of document?
An activity expands to fill the time allotted to it.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Legal
premium

22. Cash that's used for small purchases in an office
Petty Cash
Workers compensation
explanation of benefits
Schedule same time & day for every week

23. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Tri-care
Claim
Open-office hours
Non-Sufficient Funds - no money in their account

24. The order to prepare an office to open.
Financial analysis report of went on that day
Adjustments
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
13

25. A patient's financial statement
Open-office hours
Account
preexisting condition
Receipts

26. Verifies that the account has enough money to cover the amount of the check
Tri-care
Claim
Workers compensation
Certified checks

27. Times physicians aren't available
A matrix
When they get unsatisfactory lab or progress reports
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

28. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Garbage in Garbage out
Deductible
partial disabilities

29. Insurance that protects you from loss
SS-5
Blanket bonding
Co-payment
outpatient

30. List of all financial transactions on a ledger
Posting
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Dread disease rider
Draw and electronic line through it - Make the correction - Date & initial

31. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Account # - Date of service - ICD-9 - Balance
People tend to be promoted until they reach a level beyond their competence.
Medicare

32. Found in a Bank statement
Voucher's checks
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Health maintenance organization
Payables

33. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Financial analysis report of went on that day
preexisting condition
outpatient

34. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Open-office hours
Subscriber
Adjuster
Dual choice

35. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Deductible
Wave
Petty Cash

36. Must be signed when purchased

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37. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Receivables
Certified checks
Tri-care
Ask permission to put them on hold & wait for a response

38. Application for a Social Security card
SS-5
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
expectancy theory
Catastrophic

39. What are the four goals of a supervisor?
Health maintenance organization
confidentiality
Restrictive
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

40. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
A matrix
Consumer Protection Act
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
7

41. What does SOAP stand for?
Adjustments
Subjective - Objective - Assessment - Plan
Certified checks
Dread disease rider

42. The theory about the importance of having and achieving a goal.
expectancy theory
Tri-care
Operating budget
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

43. A person who represents either party of an insurance claim is the____
Patient
Wave
Adjuster
Subscriber

44. Miles Law
Where you stand depends on where you sit.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Open-office hours

45. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Subscriber
W-2
People tend to be promoted until they reach a level beyond their competence.

46. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Blanket bonding
Co-payment
Wave
Dual choice

47. A compilation of average fees paid over time
Fee profile
provider
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
People tend to be promoted until they reach a level beyond their competence.

48. What are the five levels of Abraham Maslow's Hierarchy of needs
7
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Physiologic - safety - love belonging - self- esteem - self- actualization
Wave

49. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Clustering
Grace period
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

50. A person or institution that gives medical care is a...
Money Order
provider
A matrix
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages