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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name the 3 columns used in conjunction with the Medicare fee schedule.
premium
Draw and electronic line through it - Make the correction - Date & initial
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Participating - Non-participating - Limiting charge

2. A health program for people age 65 and older under social security is called...
Physician or facility
Physiologic - safety - love belonging - self- esteem - self- actualization
Medicare
Directing - coaching - supporting - delegating

3. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
13
Coordination of benefits
Adjuster
Account # - Date of service - ICD-9 - Balance

4. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Garbage in Garbage out
Disbursement
Wave

5. A person or institution that gives medical care is a...
provider
Receipts
partial disabilities
When they get unsatisfactory lab or progress reports

6. Times physicians aren't available
Receivables
A matrix
Schedule same time & day for every week
Disbursement

7. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Restrictive
Draw red line through the mistake - Make the correction - Date & initial
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Open-office hours

8. Found on an Encounter form
Daily
Schedule same time & day for every week
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Account # - Date of service - ICD-9 - Balance

9. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
13
Subscriber
Major medical
Grace period

10. Application for a Social Security card
SS-5
confidentiality
The significant elements in any group usually constitute only a small portion of that group.
Coinsurance

11. The steps used in petty cash (in order).
13
Tri-care
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
benefits

12. Pareto's Law- ( 80/20) rule
Financial analysis report of went on that day
The significant elements in any group usually constitute only a small portion of that group.
Patient
Draw red line through the mistake - Make the correction - Date & initial

13. Miles Law
Alcoholism
Receipts
Where you stand depends on where you sit.
Tri-care

14. What does UCR stand for?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Nonconsecutive filing
Usual Customary Reasonable
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

15. Numbers read in a specific order
Disbursement
Medicare
Nonconsecutive filing
expectancy theory

16. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Alcoholism
The balance - checks paid - withdraws - deposits - any information not posted on last statement
participating physician
People tend to be promoted until they reach a level beyond their competence.

17. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
preexisting condition
Deductible
explanation of benefits

18. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
confidentiality
Prevents discrimination for people with disabilties
Coinsurance
Co-payment

19. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Catastrophic
An activity expands to fill the time allotted to it.
Account

20. Must be signed when purchased

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21. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Physician or facility
Receipts
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Wave

22. What is contained in a Policy and Procedral Manual for a medical office?
When they get unsatisfactory lab or progress reports
benefits
Consumer Protection Act
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

23. Payment made periodically to keep and insurance policy in force is called...
premium
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Voucher's checks
Dread disease rider

24. The HIPAA Act concerns ___________ of a pat.
A skip
Schedule same time & day for every week
inpatient
confidentiality

25. Cash that's used for small purchases in an office
Payables
confidentiality
Petty Cash
Schedule same time & day for every week

26. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Schedule same time & day for every week
Asset
Posting

27. A civilian health and medical program of the uniform services is called...
Tri-care
Account
participating physician
indemnities

28. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Patient giving permission to release their medical information.
confidentiality
Where you stand depends on where you sit.

29. A compilation of average fees paid over time
Fee profile
Subjective - Objective - Assessment - Plan
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Draw red line through the mistake - Make the correction - Date & initial

30. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Alcoholism
7
Overseeing and implementing and compliance program - establish efficiently practice
Deductible

31. What is a day-end summary?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Financial analysis report of went on that day
Directing - coaching - supporting - delegating
outpatient

32. Name the priority of order in which patients should be seen starting with the most important to the least important.
Prevents discrimination for people with disabilties
Dual choice
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

33. Set appointment times
Restrictive
Claim
Streaming
indemnities

34. Form you fill out when hired
13
Disbursement
W-4
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

35. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Medicare
Fee profile
Dual choice
Coinsurance

36. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Wave
Schedule same time & day for every week
Legal
Physician or facility

37. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Draw red line through the mistake - Make the correction - Date & initial
Consumer Protection Act

38. An appointment book is considered what kind of document?
Garbage in Garbage out
Legal
Nonconsecutive filing
Receipts

39. What is a release of information form?
Comprehensive
Coinsurance
Patient giving permission to release their medical information.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

40. Name four management styles?
Account # - Date of service - ICD-9 - Balance
provider
Directing - coaching - supporting - delegating
Blanket bonding

41. A request for payment under an insurance contractor bond is called a(an)...
Alcoholism
Claim
W-4
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

42. The Pygmalion Effect
Time limit
Garbage in Garbage out
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Consumer Protection Act

43. A sum of money provided in a insurance policy - payable for covered services is called...
Operating budget
benefits
Catastrophic
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

44. Copy of a transaction
Account # - Date of service - ICD-9 - Balance
Receipts
Open-office hours
W-4

45. An amount the insured must pay before policy benefits begin is called....
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Streaming
Deductible
provider

46. What are the four goals of a supervisor?
Traveler's checks
An activity expands to fill the time allotted to it.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

47. Money by the physician to the vendor
Power - achievement - affiliation
Payables
7
Patient giving permission to release their medical information.

48. Attached with a stub that explains payment activity

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49. List of all financial transactions on a ledger
Posting
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Co-payment
People tend to be promoted until they reach a level beyond their competence.

50. Consists of all the costs to run an office
Operating budget
Power - achievement - affiliation
Subscriber
Our expectations for others condition our behavior toward them - which in turn affects how they behave.