Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Operating budget
Time limit
Asset

2. A bed patient in a hospital is called a...
Operating budget
inpatient
Deductible
Ask permission to put them on hold & wait for a response

3. List six motivational theories
Ask permission to put them on hold & wait for a response
partial disabilities
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
explanation of benefits

4. Payment made periodically to keep and insurance policy in force is called...
premium
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Payables
Subjective - Objective - Assessment - Plan

5. The steps used in petty cash (in order).
Workers compensation
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Fee profile
Disbursement

6. A compilation of average fees paid over time
Draw and electronic line through it - Make the correction - Date & initial
Fee profile
Restrictive
Claim

7. What are five signs of a great supervisor?
Legal
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

8. Money that's paid out
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
W-2
Disbursement
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

9. What are the four goals of a supervisor?
Garbage in Garbage out
Wave
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Prevents discrimination for people with disabilties

10. The most common disease of the impaired physician.
Receipts
Claim
Alcoholism
Clustering

11. Verifies that the account has enough money to cover the amount of the check
The significant elements in any group usually constitute only a small portion of that group.
Dual choice
Certified checks
Adjustments

12. One who belongs to a group insurance plan is called...
Garbage in Garbage out
A skip
Subscriber
Draw red line through the mistake - Make the correction - Date & initial

13. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Restrictive
participating physician

14. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Operating budget
Coordination of benefits
Draw red line through the mistake - Make the correction - Date & initial
outpatient

15. Pareto's Law- ( 80/20) rule
confidentiality
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Participating - Non-participating - Limiting charge
The significant elements in any group usually constitute only a small portion of that group.

16. What are the types of commitment as it applies to employees?
Clustering
Petty Cash
Time limit
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

17. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Dread disease rider
Time limit
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

18. The information in the chart belongs to the...
Time limit
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Patient
Traveler's checks

19. Form you fill out when hired
Wave
Voucher's checks
Operating budget
W-4

20. Application for a Social Security card
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Physiologic - safety - love belonging - self- esteem - self- actualization
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
SS-5

21. Miles Law
Fee profile
Where you stand depends on where you sit.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
preexisting condition

22. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Legal
Usual Customary Reasonable
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Coinsurance

23. What does UCR stand for?
Usual Customary Reasonable
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Grace period
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

24. Consists of all the costs to run an office
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Subjective - Objective - Assessment - Plan
Dread disease rider
Operating budget

25. A request for payment under an insurance contractor bond is called a(an)...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Claim
Certified checks
Schedule same time & day for every week

26. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Fee profile
Patient giving permission to release their medical information.
A skip

27. Cash that's used for small purchases in an office
When they get unsatisfactory lab or progress reports
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Petty Cash

28. What is a day-end summary?
Financial analysis report of went on that day
Co-payment
Subscriber
Coinsurance

29. Guaranteed by the third party
Money Order
Wave
SS-4
Patient giving permission to release their medical information.

30. A rider added to a policy to provide additional benefits for certain conditions is called...
Power - achievement - affiliation
partial disabilities
Coordination of benefits
Dread disease rider

31. Times physicians aren't available
Traveler's checks
Consumer Protection Act
A matrix
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

32. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Account
benefits
The balance - checks paid - withdraws - deposits - any information not posted on last statement

33. Name six types of supervisors
A matrix
Tri-care
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Physiologic - safety - love belonging - self- esteem - self- actualization

34. What are the five levels of Abraham Maslow's Hierarchy of needs
Restrictive
premium
Physiologic - safety - love belonging - self- esteem - self- actualization
When they get unsatisfactory lab or progress reports

35. Filed with income taxes
Non-Sufficient Funds - no money in their account
W-2
Power - achievement - affiliation
Open-office hours

36. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Asset
preexisting condition
A matrix
When they get unsatisfactory lab or progress reports

37. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Certified checks
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Cashier's checks

38. NSF
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Non-Sufficient Funds - no money in their account
An activity expands to fill the time allotted to it.
participating physician

39. Name four ways to control costs in a medical practice?
Receipts
Posting
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Voucher's checks

40. A civilian health and medical program of the uniform services is called...
Receipts
Coordination of benefits
Usual Customary Reasonable
Tri-care

41. In the Learned Needs theory - what are the 3 core needs?
Streaming
Wave
Claim
Power - achievement - affiliation

42. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
inpatient
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

43. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Alcoholism
Blanket bonding
participating physician
The significant elements in any group usually constitute only a small portion of that group.

44. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Coinsurance
Schedule same time & day for every week
Payables

45. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Major medical
confidentiality
Adjustments

46. Money owed to the physician from the patient
Receivables
Restrictive
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

47. How often are bank deposits made in a medical office?
Accident
Ask permission to put them on hold & wait for a response
Voucher's checks
Daily

48. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Physician or facility
W-2
Receivables

49. Employer identification #
Subjective - Objective - Assessment - Plan
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
SS-4
Disbursement

50. Name four types of common imparities
People tend to be promoted until they reach a level beyond their competence.
participating physician
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
premium