Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Ask permission to put them on hold & wait for a response
provider
Claim

2. Consists of all the costs to run an office
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Clustering
Operating budget
Wave

3. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
W-4
Prevents discrimination for people with disabilties
Health maintenance organization
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

4. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Where you stand depends on where you sit.
expectancy theory
Account # - Date of service - ICD-9 - Balance
Comprehensive

5. The most common disease of the impaired physician.
Voucher's checks
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Alcoholism

6. What are the five levels of Abraham Maslow's Hierarchy of needs
expectancy theory
Physiologic - safety - love belonging - self- esteem - self- actualization
Non-Sufficient Funds - no money in their account
Power - achievement - affiliation

7. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Overseeing and implementing and compliance program - establish efficiently practice
inpatient
Subjective - Objective - Assessment - Plan

8. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Prevents discrimination for people with disabilties
Traveler's checks

9. A request for payment under an insurance contractor bond is called a(an)...
Claim
Restrictive
Voucher's checks
People tend to be promoted until they reach a level beyond their competence.

10. The original chart belongs to the...
Physician or facility
Traveler's checks
Catastrophic
Nonconsecutive filing

11. The steps used in petty cash (in order).
Co-payment
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
expectancy theory
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

12. An amount the insured must pay before policy benefits begin is called....
Wave
Deductible
Grace period
Physician or facility

13. Verifies that the account has enough money to cover the amount of the check
Certified checks
Subjective - Objective - Assessment - Plan
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Patient giving permission to release their medical information.

14. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Co-payment
Patient giving permission to release their medical information.
W-2
Grace period

15. A compilation of average fees paid over time
Fee profile
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
The significant elements in any group usually constitute only a small portion of that group.
Coordination of benefits

16. Money owed to the physician from the patient
Wave
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Receivables

17. How often are bank deposits made in a medical office?
Daily
Physiologic - safety - love belonging - self- esteem - self- actualization
Alcoholism
Physician or facility

18. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
confidentiality
Financial analysis report of went on that day

19. The theory about the importance of having and achieving a goal.
expectancy theory
Consumer Protection Act
A matrix
benefits

20. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
indemnities
Where you stand depends on where you sit.
Workers compensation
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

21. A civilian health and medical program of the uniform services is called...
Tri-care
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Co-payment
Overseeing and implementing and compliance program - establish efficiently practice

22. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Garbage in Garbage out
Open-office hours
Physiologic - safety - love belonging - self- esteem - self- actualization

23. Parkinson's Law
An activity expands to fill the time allotted to it.
Nonconsecutive filing
Claim
Non-Sufficient Funds - no money in their account

24. A person who represents either party of an insurance claim is the____
Usual Customary Reasonable
Schedule same time & day for every week
Physician or facility
Adjuster

25. Miles Law
Dual choice
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
When they get unsatisfactory lab or progress reports
Where you stand depends on where you sit.

26. The Pygmalion Effect
Physiologic - safety - love belonging - self- esteem - self- actualization
Where you stand depends on where you sit.
SS-5
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

27. The information in the chart belongs to the...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patient
An activity expands to fill the time allotted to it.
Overseeing and implementing and compliance program - establish efficiently practice

28. Name four management styles?
SS-4
premium
participating physician
Directing - coaching - supporting - delegating

29. A rider added to a policy to provide additional benefits for certain conditions is called...
premium
Dread disease rider
Medicare
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

30. When should a physician handle calls from patients?
Comprehensive
Draw red line through the mistake - Make the correction - Date & initial
Claim
When they get unsatisfactory lab or progress reports

31. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
outpatient
Operating budget
7

32. Copy of a transaction
inpatient
Adjuster
Receipts
Claim

33. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Draw and electronic line through it - Make the correction - Date & initial
Major medical
The significant elements in any group usually constitute only a small portion of that group.
7

34. A bed patient in a hospital is called a...
inpatient
W-4
Dread disease rider
Petty Cash

35. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
indemnities
explanation of benefits
A skip
premium

36. GiGo
Garbage in Garbage out
Physician or facility
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Power - achievement - affiliation

37. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Non-Sufficient Funds - no money in their account
Alcoholism
13
Coinsurance

38. Money by the physician to the vendor
A skip
Payables
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Money Order

39. What does UCR stand for?
Usual Customary Reasonable
Subjective - Objective - Assessment - Plan
W-2
Open-office hours

40. Attached with a stub that explains payment activity

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41. Name the priority of order in which patients should be seen starting with the most important to the least important.
expectancy theory
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Adjustments
People tend to be promoted until they reach a level beyond their competence.

42. List of all financial transactions on a ledger
Posting
Voucher's checks
A skip
Usual Customary Reasonable

43. NSF
The significant elements in any group usually constitute only a small portion of that group.
Non-Sufficient Funds - no money in their account
inpatient
Physician or facility

44. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Receipts
Asset
Traveler's checks

45. Name six types of supervisors
Voucher's checks
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Medicare
Deductible

46. Benefits that are made in the form of cash payments are known as...
Consumer Protection Act
indemnities
Directing - coaching - supporting - delegating
participating physician

47. What is a day-end summary?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Payables
Financial analysis report of went on that day
Tri-care

48. A patient's financial statement
Coordination of benefits
Disbursement
Patient
Account

49. An unexpected event which may cause injury is called...
Grace period
inpatient
Account # - Date of service - ICD-9 - Balance
Accident

50. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Nonconsecutive filing
Non-Sufficient Funds - no money in their account
Daily