Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Form you fill out when hired
7
Where you stand depends on where you sit.
Patient
W-4

2. Must be signed when purchased

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3. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Operating budget
Dual choice
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A skip

4. What are the five levels of Abraham Maslow's Hierarchy of needs
Traveler's checks
Time limit
Physiologic - safety - love belonging - self- esteem - self- actualization
Payables

5. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Account
Streaming
Account # - Date of service - ICD-9 - Balance

6. Set appointment times
Catastrophic
Receivables
People tend to be promoted until they reach a level beyond their competence.
Streaming

7. Payment made periodically to keep and insurance policy in force is called...
Dual choice
premium
Participating - Non-participating - Limiting charge
Posting

8. Copy of a transaction
Posting
Clustering
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Receipts

9. Verifies that the account has enough money to cover the amount of the check
Adjuster
Certified checks
Physiologic - safety - love belonging - self- esteem - self- actualization
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

10. Put all the patients with similar symptoms/problems together
Draw red line through the mistake - Make the correction - Date & initial
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Clustering
Accident

11. What does SOAP stand for?
premium
SS-4
Dread disease rider
Subjective - Objective - Assessment - Plan

12. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Power - achievement - affiliation
inpatient
expectancy theory
participating physician

13. Drawn against the issuing bank

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14. Miles Law
Garbage in Garbage out
Subjective - Objective - Assessment - Plan
Patient giving permission to release their medical information.
Where you stand depends on where you sit.

15. Duties of a compliance officer
Directing - coaching - supporting - delegating
Overseeing and implementing and compliance program - establish efficiently practice
Cashier's checks
Nonconsecutive filing

16. A bed patient in a hospital is called a...
Prevents discrimination for people with disabilties
inpatient
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Traveler's checks

17. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Medicare
Open-office hours
Physiologic - safety - love belonging - self- esteem - self- actualization
Payables

18. Application for a Social Security card
SS-5
Daily
Legal
Health maintenance organization

19. An unexpected event which may cause injury is called...
Coordination of benefits
Physician or facility
Posting
Accident

20. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Directing - coaching - supporting - delegating
Participating - Non-participating - Limiting charge
Cashier's checks

21. What are the types of commitment as it applies to employees?
Schedule same time & day for every week
A matrix
W-4
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

22. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Deductible
explanation of benefits
Coinsurance
The balance - checks paid - withdraws - deposits - any information not posted on last statement

23. The information that must be collected when taking a phone message

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24. An amount the insured must pay before policy benefits begin is called....
Cashier's checks
Deductible
Posting
The significant elements in any group usually constitute only a small portion of that group.

25. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Garbage in Garbage out
Coordination of benefits
Draw and electronic line through it - Make the correction - Date & initial
partial disabilities

26. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
indemnities
Co-payment
Adjuster
inpatient

27. A request for payment under an insurance contractor bond is called a(an)...
7
Claim
Comprehensive
Physiologic - safety - love belonging - self- esteem - self- actualization

28. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Payables
confidentiality
Coinsurance
Overseeing and implementing and compliance program - establish efficiently practice

29. What is contained in a Policy and Procedral Manual for a medical office?
Money Order
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Where you stand depends on where you sit.
SS-4

30. In the Learned Needs theory - what are the 3 core needs?
Daily
SS-4
Nonconsecutive filing
Power - achievement - affiliation

31. The theory about the importance of having and achieving a goal.
Operating budget
expectancy theory
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Dual choice

32. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Petty Cash
Comprehensive
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

33. Name the priority of order in which patients should be seen starting with the most important to the least important.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Nonconsecutive filing
The significant elements in any group usually constitute only a small portion of that group.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

34. When should a physician handle calls from patients?
Patient giving permission to release their medical information.
Wave
Usual Customary Reasonable
When they get unsatisfactory lab or progress reports

35. The most common disease of the impaired physician.
Receivables
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Alcoholism
SS-5

36. GiGo
Account # - Date of service - ICD-9 - Balance
Garbage in Garbage out
Dread disease rider
outpatient

37. Anything that's owned
Petty Cash
Wave
Asset
Operating budget

38. A person who represents either party of an insurance claim is the____
Streaming
provider
Adjuster
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

39. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Streaming
Receipts
Where you stand depends on where you sit.
Catastrophic

40. What is a day-end summary?
Ask permission to put them on hold & wait for a response
Coinsurance
Nonconsecutive filing
Financial analysis report of went on that day

41. Patient that leaves no forwarding address
Patient giving permission to release their medical information.
Subjective - Objective - Assessment - Plan
A skip
Adjustments

42. Cash that's used for small purchases in an office
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Petty Cash
Account

43. NSF
Payables
Schedule same time & day for every week
Non-Sufficient Funds - no money in their account
Fee profile

44. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Accident
Draw red line through the mistake - Make the correction - Date & initial
Dread disease rider
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

45. Times physicians aren't available
A matrix
Streaming
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
SS-4

46. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
confidentiality
The balance - checks paid - withdraws - deposits - any information not posted on last statement

47. Change in a posted account
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Adjustments
Where you stand depends on where you sit.

48. Consists of all the costs to run an office
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Restrictive
Workers compensation
Operating budget

49. Filed with income taxes
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Prevents discrimination for people with disabilties
Where you stand depends on where you sit.
W-2

50. How often are bank deposits made in a medical office?
partial disabilities
SS-5
Grace period
Daily