Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A person or institution that gives medical care is a...
provider
W-2
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Co-payment

2. Consists of all the costs to run an office
Adjustments
Patient giving permission to release their medical information.
Operating budget
Overseeing and implementing and compliance program - establish efficiently practice

3. Found on an Encounter form
A matrix
Subjective - Objective - Assessment - Plan
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Account # - Date of service - ICD-9 - Balance

4. Benefits that are made in the form of cash payments are known as...
indemnities
Ask permission to put them on hold & wait for a response
Power - achievement - affiliation
partial disabilities

5. List six motivational theories
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Consumer Protection Act

6. Patient that leaves no forwarding address
A skip
Operating budget
Receivables
Catastrophic

7. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Money Order
Coordination of benefits
Draw and electronic line through it - Make the correction - Date & initial

8. The HIPAA Act concerns ___________ of a pat.
Operating budget
Major medical
confidentiality
Consumer Protection Act

9. A rider added to a policy to provide additional benefits for certain conditions is called...
Disbursement
Patient giving permission to release their medical information.
Dread disease rider
preexisting condition

10. Money owed to the physician from the patient
Account
Receivables
People tend to be promoted until they reach a level beyond their competence.
Co-payment

11. Insurance that protects you from loss
Open-office hours
Financial analysis report of went on that day
Dual choice
Blanket bonding

12. A health program for people age 65 and older under social security is called...
partial disabilities
An activity expands to fill the time allotted to it.
Medicare
Schedule same time & day for every week

13. The information that must be collected when taking a phone message

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14. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
When they get unsatisfactory lab or progress reports
Blanket bonding
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

15. Put all the patients with similar symptoms/problems together
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
People tend to be promoted until they reach a level beyond their competence.
Clustering

16. Guaranteed by the third party
Money Order
13
SS-5
preexisting condition

17. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Co-payment
explanation of benefits
W-4

18. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Accident
Catastrophic
Patient giving permission to release their medical information.
Receivables

19. Must be signed when purchased

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20. What is contained in a Policy and Procedral Manual for a medical office?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Consumer Protection Act
indemnities

21. A civilian health and medical program of the uniform services is called...
Co-payment
People tend to be promoted until they reach a level beyond their competence.
Tri-care
Disbursement

22. Found in a Bank statement
Payables
Overseeing and implementing and compliance program - establish efficiently practice
Garbage in Garbage out
The balance - checks paid - withdraws - deposits - any information not posted on last statement

23. Parkinson's Law
Receivables
Time limit
Patient giving permission to release their medical information.
An activity expands to fill the time allotted to it.

24. In the Learned Needs theory - what are the 3 core needs?
People tend to be promoted until they reach a level beyond their competence.
Power - achievement - affiliation
Directing - coaching - supporting - delegating
An activity expands to fill the time allotted to it.

25. An amount the insured must pay before policy benefits begin is called....
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Deductible
Traveler's checks
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

26. The Pygmalion Effect
Schedule same time & day for every week
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Alcoholism
Account # - Date of service - ICD-9 - Balance

27. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Health maintenance organization
Coordination of benefits
Participating - Non-participating - Limiting charge
Ask permission to put them on hold & wait for a response

28. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
A skip
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Grace period
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

29. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
premium
Wave
Streaming

30. What are the types of commitment as it applies to employees?
explanation of benefits
Cashier's checks
Coordination of benefits
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

31. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
explanation of benefits
Coinsurance
Time limit
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

32. What are the five levels of Abraham Maslow's Hierarchy of needs
Cashier's checks
Physiologic - safety - love belonging - self- esteem - self- actualization
inpatient
Restrictive

33. What does UCR stand for?
Workers compensation
Money Order
Usual Customary Reasonable
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

34. The order to prepare an office to open.
expectancy theory
Dread disease rider
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account

35. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Operating budget
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

36. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
outpatient
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Operating budget
partial disabilities

37. When should a physician handle calls from patients?
Restrictive
Grace period
Tri-care
When they get unsatisfactory lab or progress reports

38. What is a release of information form?
Financial analysis report of went on that day
Patient giving permission to release their medical information.
Petty Cash
Workers compensation

39. Name six types of supervisors
Usual Customary Reasonable
Posting
Fee profile
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

40. The original chart belongs to the...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Physician or facility
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Daily

41. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Certified checks
A matrix
Subscriber
Consumer Protection Act

42. Name four management styles?
Subscriber
Directing - coaching - supporting - delegating
When they get unsatisfactory lab or progress reports
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

43. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
participating physician
Receipts
Comprehensive
7

44. Copy of a transaction
benefits
Claim
Alcoholism
Receipts

45. Money by the physician to the vendor
Accident
Payables
Money Order
participating physician

46. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Legal
SS-4
W-2
Wave

47. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Claim
Time limit
Cashier's checks
Posting

48. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Receivables
Physiologic - safety - love belonging - self- esteem - self- actualization
Dread disease rider

49. A request for payment under an insurance contractor bond is called a(an)...
provider
Coordination of benefits
Restrictive
Claim

50. What are the four goals of a supervisor?
Usual Customary Reasonable
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Medicare
Ask permission to put them on hold & wait for a response