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Test your basic knowledge |
Medical Office Management
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Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Insurance that protects you from loss
Adjuster
Blanket bonding
Coordination of benefits
outpatient
2. What does UCR stand for?
Comprehensive
Usual Customary Reasonable
Streaming
Legal
3. Form you fill out when hired
preexisting condition
Adjustments
Garbage in Garbage out
W-4
4. A sum of money provided in a insurance policy - payable for covered services is called...
Participating - Non-participating - Limiting charge
benefits
Subjective - Objective - Assessment - Plan
Certified checks
5. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Adjustments
Usual Customary Reasonable
Major medical
Cashier's checks
6. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Cashier's checks
Draw red line through the mistake - Make the correction - Date & initial
An activity expands to fill the time allotted to it.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
7. Drawn against the issuing bank
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8. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
explanation of benefits
Petty Cash
7
9. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
inpatient
Catastrophic
Financial analysis report of went on that day
Garbage in Garbage out
10. Name four ways to control costs in a medical practice?
Workers compensation
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Payables
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
11. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Ask permission to put them on hold & wait for a response
Voucher's checks
Adjustments
Wave
12. The steps used in petty cash (in order).
participating physician
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Subjective - Objective - Assessment - Plan
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
13. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Nonconsecutive filing
SS-4
provider
14. The information that must be collected when taking a phone message
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15. Copy of a transaction
explanation of benefits
Tri-care
Receipts
Account
16. Name four types of common imparities
Draw red line through the mistake - Make the correction - Date & initial
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Streaming
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
17. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Blanket bonding
Medicare
Ask permission to put them on hold & wait for a response
18. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Adjuster
Grace period
explanation of benefits
Dual choice
19. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Ask permission to put them on hold & wait for a response
Grace period
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Health maintenance organization
20. A person or institution that gives medical care is a...
Subjective - Objective - Assessment - Plan
provider
An activity expands to fill the time allotted to it.
Accident
21. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Posting
Disbursement
22. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
inpatient
Alcoholism
benefits
Open-office hours
23. What does SOAP stand for?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Posting
Subjective - Objective - Assessment - Plan
Blanket bonding
24. The theory about the importance of having and achieving a goal.
expectancy theory
Deductible
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
outpatient
25. What is a release of information form?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
explanation of benefits
Overseeing and implementing and compliance program - establish efficiently practice
Patient giving permission to release their medical information.
26. Cash that's used for small purchases in an office
Major medical
Grace period
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Petty Cash
27. Money that's paid out
Disbursement
preexisting condition
Restrictive
Petty Cash
28. A request for payment under an insurance contractor bond is called a(an)...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Claim
Physician or facility
Adjuster
29. Guaranteed by the third party
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Deductible
Money Order
People tend to be promoted until they reach a level beyond their competence.
30. Times physicians aren't available
Adjustments
Operating budget
Subscriber
A matrix
31. Change in a posted account
Disbursement
Adjustments
Money Order
The significant elements in any group usually constitute only a small portion of that group.
32. Numbers read in a specific order
Daily
Nonconsecutive filing
Subscriber
Blanket bonding
33. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
13
Account # - Date of service - ICD-9 - Balance
Co-payment
Prevents discrimination for people with disabilties
34. A compilation of average fees paid over time
Co-payment
Catastrophic
W-4
Fee profile
35. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Receivables
partial disabilities
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
participating physician
36. Filed with income taxes
Legal
An activity expands to fill the time allotted to it.
W-2
Account # - Date of service - ICD-9 - Balance
37. List six motivational theories
Medicare
Blanket bonding
benefits
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
38. Pareto's Law- ( 80/20) rule
An activity expands to fill the time allotted to it.
The significant elements in any group usually constitute only a small portion of that group.
Payables
Coinsurance
39. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Prevents discrimination for people with disabilties
confidentiality
Time limit
40. Patient that leaves no forwarding address
Claim
Power - achievement - affiliation
Open-office hours
A skip
41. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
indemnities
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
explanation of benefits
42. A civilian health and medical program of the uniform services is called...
Subscriber
Tri-care
A matrix
Claim
43. What is contained in a Policy and Procedral Manual for a medical office?
Daily
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Receivables
44. Must be signed when purchased
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45. Employer identification #
Certified checks
SS-4
confidentiality
Clustering
46. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Catastrophic
Schedule same time & day for every week
Prevents discrimination for people with disabilties
47. Name four management styles?
Directing - coaching - supporting - delegating
13
premium
Participating - Non-participating - Limiting charge
48. What is a day-end summary?
Open-office hours
Financial analysis report of went on that day
W-4
Draw and electronic line through it - Make the correction - Date & initial
49. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Major medical
7
Health maintenance organization
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
50. Found in a Bank statement
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Workers compensation
Adjuster
The balance - checks paid - withdraws - deposits - any information not posted on last statement
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