Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The information in the chart belongs to the...
People tend to be promoted until they reach a level beyond their competence.
Ask permission to put them on hold & wait for a response
Patient
Physician or facility

2. The steps used in petty cash (in order).
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Ask permission to put them on hold & wait for a response
Draw red line through the mistake - Make the correction - Date & initial
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

3. A rider added to a policy to provide additional benefits for certain conditions is called...
Adjuster
SS-5
Dread disease rider
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

4. A civilian health and medical program of the uniform services is called...
Tri-care
Comprehensive
Subscriber
An activity expands to fill the time allotted to it.

5. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Disbursement
Comprehensive
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

6. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Draw and electronic line through it - Make the correction - Date & initial
Open-office hours
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Asset

7. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Financial analysis report of went on that day
13
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Schedule same time & day for every week

8. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Schedule same time & day for every week
Money Order
Dread disease rider
Grace period

9. Form you fill out when hired
People tend to be promoted until they reach a level beyond their competence.
Major medical
Operating budget
W-4

10. The Peter Principle
Grace period
People tend to be promoted until they reach a level beyond their competence.
A matrix
Fee profile

11. A health program for people age 65 and older under social security is called...
Restrictive
Directing - coaching - supporting - delegating
Workers compensation
Medicare

12. Parkinson's Law
13
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Draw and electronic line through it - Make the correction - Date & initial
An activity expands to fill the time allotted to it.

13. Name the priority of order in which patients should be seen starting with the most important to the least important.
Open-office hours
Workers compensation
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Ask permission to put them on hold & wait for a response

14. An amount the insured must pay before policy benefits begin is called....
Account
Patient giving permission to release their medical information.
Account # - Date of service - ICD-9 - Balance
Deductible

15. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Voucher's checks
Alcoholism
Ask permission to put them on hold & wait for a response

16. NSF
Deductible
Receivables
Non-Sufficient Funds - no money in their account
W-4

17. Set appointment times
Ask permission to put them on hold & wait for a response
Co-payment
Streaming
participating physician

18. Copy of a transaction
Accident
Receipts
Money Order
outpatient

19. A patient's financial statement
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Voucher's checks
Patient giving permission to release their medical information.
Account

20. Benefits that are made in the form of cash payments are known as...
Fee profile
Non-Sufficient Funds - no money in their account
indemnities
Participating - Non-participating - Limiting charge

21. The most common disease of the impaired physician.
Directing - coaching - supporting - delegating
Certified checks
Physiologic - safety - love belonging - self- esteem - self- actualization
Alcoholism

22. The theory about the importance of having and achieving a goal.
Tri-care
expectancy theory
Posting
Ask permission to put them on hold & wait for a response

23. Payment made periodically to keep and insurance policy in force is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Receivables
Account # - Date of service - ICD-9 - Balance
premium

24. Name the 3 columns used in conjunction with the Medicare fee schedule.
Usual Customary Reasonable
Participating - Non-participating - Limiting charge
SS-4
Dread disease rider

25. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Participating - Non-participating - Limiting charge
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Wave

26. What are the four goals of a supervisor?
13
When they get unsatisfactory lab or progress reports
Garbage in Garbage out
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

27. List six motivational theories
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
W-2
Patient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

28. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Account # - Date of service - ICD-9 - Balance
Subscriber
partial disabilities
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

29. Duties of a compliance officer
Fee profile
Overseeing and implementing and compliance program - establish efficiently practice
Adjuster
Subjective - Objective - Assessment - Plan

30. The information that must be collected when taking a phone message

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31. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Blanket bonding
Cashier's checks
Patient giving permission to release their medical information.
Coordination of benefits

32. How often are bank deposits made in a medical office?
7
Overseeing and implementing and compliance program - establish efficiently practice
Daily
Cashier's checks

33. Times physicians aren't available
An activity expands to fill the time allotted to it.
When they get unsatisfactory lab or progress reports
A matrix
Nonconsecutive filing

34. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Asset
Patient giving permission to release their medical information.
Catastrophic
Coordination of benefits

35. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Physiologic - safety - love belonging - self- esteem - self- actualization
Prevents discrimination for people with disabilties
7
A skip

36. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
inpatient
Health maintenance organization
Dread disease rider
Draw and electronic line through it - Make the correction - Date & initial

37. The HIPAA Act concerns ___________ of a pat.
7
confidentiality
Traveler's checks
A matrix

38. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Claim
Ask permission to put them on hold & wait for a response
Major medical

39. Cash that's used for small purchases in an office
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
benefits
Disbursement
Petty Cash

40. What is a release of information form?
Physiologic - safety - love belonging - self- esteem - self- actualization
Asset
Patient giving permission to release their medical information.
Account # - Date of service - ICD-9 - Balance

41. A request for payment under an insurance contractor bond is called a(an)...
Participating - Non-participating - Limiting charge
Asset
Ask permission to put them on hold & wait for a response
Claim

42. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Claim
13
Participating - Non-participating - Limiting charge
Account # - Date of service - ICD-9 - Balance

43. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Posting
Tri-care
Co-payment

44. A sum of money provided in a insurance policy - payable for covered services is called...
Tri-care
benefits
Certified checks
Coordination of benefits

45. Name four types of common imparities
Consumer Protection Act
Catastrophic
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Co-payment

46. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Adjustments
Dual choice
Coinsurance
Payables

47. Money owed to the physician from the patient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
outpatient
Receivables
Tri-care

48. What does UCR stand for?
Blanket bonding
Voucher's checks
Disbursement
Usual Customary Reasonable

49. In the Learned Needs theory - what are the 3 core needs?
Receipts
Power - achievement - affiliation
Operating budget
confidentiality

50. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Receipts
inpatient
Time limit
Patient giving permission to release their medical information.