Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Drawn against the issuing bank

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

2. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Financial analysis report of went on that day
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
SS-4

3. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
SS-4
Fee profile
Streaming

4. What does UCR stand for?
Subjective - Objective - Assessment - Plan
Traveler's checks
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Usual Customary Reasonable

5. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Blanket bonding
preexisting condition
explanation of benefits
13

6. Put all the patients with similar symptoms/problems together
Money Order
Streaming
Clustering
Subjective - Objective - Assessment - Plan

7. When should a physician handle calls from patients?
Voucher's checks
When they get unsatisfactory lab or progress reports
Receipts
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

8. Benefits that are made in the form of cash payments are known as...
Subjective - Objective - Assessment - Plan
indemnities
Physiologic - safety - love belonging - self- esteem - self- actualization
Certified checks

9. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Claim
Draw and electronic line through it - Make the correction - Date & initial
Co-payment
Catastrophic

10. NSF
Coordination of benefits
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Non-Sufficient Funds - no money in their account
Legal

11. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Consumer Protection Act
explanation of benefits
Alcoholism

12. A person who represents either party of an insurance claim is the____
Petty Cash
provider
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Adjuster

13. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
The significant elements in any group usually constitute only a small portion of that group.
Cashier's checks
Health maintenance organization

14. Copy of a transaction
Legal
A matrix
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Receipts

15. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
Financial analysis report of went on that day
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
partial disabilities

16. Set appointment times
Streaming
Adjuster
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Draw and electronic line through it - Make the correction - Date & initial

17. Name four ways to control costs in a medical practice?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
W-4
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Disbursement

18. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Prevents discrimination for people with disabilties
Restrictive
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

19. Parkinson's Law
Clustering
Grace period
An activity expands to fill the time allotted to it.
expectancy theory

20. List of all financial transactions on a ledger
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Cashier's checks
Participating - Non-participating - Limiting charge
Posting

21. What is a release of information form?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Medicare
Where you stand depends on where you sit.
Patient giving permission to release their medical information.

22. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Patient giving permission to release their medical information.
When they get unsatisfactory lab or progress reports
The significant elements in any group usually constitute only a small portion of that group.

23. Form you fill out when hired
Adjustments
W-4
Cashier's checks
Wave

24. Times physicians aren't available
premium
Comprehensive
Nonconsecutive filing
A matrix

25. Must be signed when purchased

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

26. What does the Americans with Disabilities Act prevent?
Certified checks
Physician or facility
Prevents discrimination for people with disabilties
partial disabilities

27. The HIPAA Act concerns ___________ of a pat.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
W-2
confidentiality
inpatient

28. Found in a Bank statement
Garbage in Garbage out
Clustering
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
The balance - checks paid - withdraws - deposits - any information not posted on last statement

29. Money by the physician to the vendor
Payables
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
indemnities
Physician or facility

30. An appointment book is considered what kind of document?
Operating budget
Legal
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Workers compensation

31. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Blanket bonding
Coinsurance
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Draw and electronic line through it - Make the correction - Date & initial

32. The most common disease of the impaired physician.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Alcoholism
Dread disease rider
expectancy theory

33. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Open-office hours
Subscriber
Directing - coaching - supporting - delegating

34. What are the types of commitment as it applies to employees?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
SS-4
When they get unsatisfactory lab or progress reports
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

35. A civilian health and medical program of the uniform services is called...
Draw and electronic line through it - Make the correction - Date & initial
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Tri-care
inpatient

36. Guaranteed by the third party
Money Order
Health maintenance organization
Blanket bonding
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

37. Money owed to the physician from the patient
Streaming
A skip
Receivables
Cashier's checks

38. The theory about the importance of having and achieving a goal.
Schedule same time & day for every week
Claim
Physician or facility
expectancy theory

39. Money that's paid out
Patient
Disbursement
Workers compensation
Co-payment

40. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Wave
Operating budget
W-2
Ask permission to put them on hold & wait for a response

41. An unexpected event which may cause injury is called...
Accident
Payables
Disbursement
Ask permission to put them on hold & wait for a response

42. Name four types of common imparities
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Prevents discrimination for people with disabilties
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
A matrix

43. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
outpatient
Comprehensive
provider
Clustering

44. The information in the chart belongs to the...
Daily
Patient
Receivables
Wave

45. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Catastrophic
Consumer Protection Act
premium
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

46. The Peter Principle
Petty Cash
indemnities
An activity expands to fill the time allotted to it.
People tend to be promoted until they reach a level beyond their competence.

47. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Blanket bonding
Account # - Date of service - ICD-9 - Balance
Receivables

48. What are the five levels of Abraham Maslow's Hierarchy of needs
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
SS-5
Blanket bonding
Physiologic - safety - love belonging - self- esteem - self- actualization

49. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Draw and electronic line through it - Make the correction - Date & initial
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Health maintenance organization
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

50. What are the four goals of a supervisor?
Petty Cash
Major medical
Draw and electronic line through it - Make the correction - Date & initial
Patients quality of care - happy employees -achievment of goals -proficient and profitable.