Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Blanket bonding
Catastrophic
Wave
Traveler's checks

2. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Account # - Date of service - ICD-9 - Balance
Time limit
SS-4
Schedule same time & day for every week

3. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
provider
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Voucher's checks

4. Name four ways to control costs in a medical practice?
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
confidentiality
Adjuster
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

5. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Nonconsecutive filing
Daily
Coinsurance

6. Cash that's used for small purchases in an office
Traveler's checks
Major medical
Petty Cash
Operating budget

7. Money owed to the physician from the patient
Coinsurance
benefits
Receivables
Participating - Non-participating - Limiting charge

8. What are the four goals of a supervisor?
Blanket bonding
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Clustering

9. Money by the physician to the vendor
Deductible
Receipts
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Payables

10. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Payables
Draw red line through the mistake - Make the correction - Date & initial
Accident

11. Filed with income taxes
Dual choice
W-2
Consumer Protection Act
Catastrophic

12. Insurance that protects you from loss
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Usual Customary Reasonable
Blanket bonding
Health maintenance organization

13. Guaranteed by the third party
Coordination of benefits
Money Order
Open-office hours
provider

14. Drawn against the issuing bank

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15. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Account # - Date of service - ICD-9 - Balance
Restrictive
Usual Customary Reasonable
Participating - Non-participating - Limiting charge

16. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
When they get unsatisfactory lab or progress reports
Disbursement
Subjective - Objective - Assessment - Plan

17. Must be signed when purchased

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18. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Physiologic - safety - love belonging - self- esteem - self- actualization
Schedule same time & day for every week
participating physician

19. Payment made periodically to keep and insurance policy in force is called...
premium
Dual choice
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Cashier's checks

20. What are the five levels of Abraham Maslow's Hierarchy of needs
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
W-2
Physiologic - safety - love belonging - self- esteem - self- actualization
Account

21. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Account # - Date of service - ICD-9 - Balance
Where you stand depends on where you sit.
Certified checks

22. NSF
Overseeing and implementing and compliance program - establish efficiently practice
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Patient
Non-Sufficient Funds - no money in their account

23. How often are bank deposits made in a medical office?
Daily
13
Time limit
A skip

24. A request for payment under an insurance contractor bond is called a(an)...
Account # - Date of service - ICD-9 - Balance
preexisting condition
Claim
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

25. The HIPAA Act concerns ___________ of a pat.
People tend to be promoted until they reach a level beyond their competence.
confidentiality
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Asset

26. The theory about the importance of having and achieving a goal.
Traveler's checks
Certified checks
expectancy theory
W-4

27. A sum of money provided in a insurance policy - payable for covered services is called...
Nonconsecutive filing
benefits
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Draw red line through the mistake - Make the correction - Date & initial

28. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
SS-4
Usual Customary Reasonable
An activity expands to fill the time allotted to it.

29. A person or institution that gives medical care is a...
provider
Open-office hours
Comprehensive
Payables

30. GiGo
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Garbage in Garbage out
Non-Sufficient Funds - no money in their account
Blanket bonding

31. The Peter Principle
Garbage in Garbage out
outpatient
People tend to be promoted until they reach a level beyond their competence.
inpatient

32. A person who represents either party of an insurance claim is the____
Adjuster
Co-payment
Certified checks
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

33. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
7
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Draw and electronic line through it - Make the correction - Date & initial

34. Found on an Encounter form
W-2
confidentiality
Account # - Date of service - ICD-9 - Balance
Claim

35. Employer identification #
SS-4
13
Draw and electronic line through it - Make the correction - Date & initial
Non-Sufficient Funds - no money in their account

36. Verifies that the account has enough money to cover the amount of the check
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Adjuster
Certified checks
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

37. Name six types of supervisors
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Coordination of benefits
provider

38. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
preexisting condition
13
Directing - coaching - supporting - delegating
SS-4

39. Consists of all the costs to run an office
Money Order
Co-payment
Operating budget
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

40. Times physicians aren't available
Patient
A matrix
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Tri-care

41. In the Learned Needs theory - what are the 3 core needs?
SS-4
Voucher's checks
participating physician
Power - achievement - affiliation

42. A bed patient in a hospital is called a...
Account
Money Order
inpatient
Draw red line through the mistake - Make the correction - Date & initial

43. What are the types of commitment as it applies to employees?
Subjective - Objective - Assessment - Plan
Claim
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Voucher's checks

44. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Clustering
W-4
Grace period
Major medical

45. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Streaming
The balance - checks paid - withdraws - deposits - any information not posted on last statement
The significant elements in any group usually constitute only a small portion of that group.

46. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Blanket bonding
preexisting condition
Draw and electronic line through it - Make the correction - Date & initial
Patient giving permission to release their medical information.

47. An appointment book is considered what kind of document?
Legal
Receipts
outpatient
Streaming

48. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
Fee profile
Coordination of benefits
Patient

49. Money that's paid out
Disbursement
Wave
Subjective - Objective - Assessment - Plan
confidentiality

50. Copy of a transaction
Accident
Health maintenance organization
Receipts
Catastrophic