Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Set appointment times
A skip
Draw and electronic line through it - Make the correction - Date & initial
Schedule same time & day for every week
Streaming

2. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Asset
Consumer Protection Act
Wave

3. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Tri-care
A matrix
Posting
Coinsurance

4. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
preexisting condition
benefits
Prevents discrimination for people with disabilties
Grace period

5. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Garbage in Garbage out
Time limit
Tri-care

6. NSF
Power - achievement - affiliation
Certified checks
Non-Sufficient Funds - no money in their account
Overseeing and implementing and compliance program - establish efficiently practice

7. Cash that's used for small purchases in an office
explanation of benefits
Co-payment
Payables
Petty Cash

8. Form you fill out when hired
Overseeing and implementing and compliance program - establish efficiently practice
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
W-4
Dual choice

9. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
explanation of benefits
Garbage in Garbage out
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

10. Consists of all the costs to run an office
Directing - coaching - supporting - delegating
Adjustments
Operating budget
Open-office hours

11. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Patient giving permission to release their medical information.
Money Order
Legal

12. List six motivational theories
Money Order
Health maintenance organization
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Open-office hours

13. Name four ways to control costs in a medical practice?
Comprehensive
Account
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Prevents discrimination for people with disabilties

14. Name the priority of order in which patients should be seen starting with the most important to the least important.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
outpatient
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

15. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Deductible
Draw and electronic line through it - Make the correction - Date & initial
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

16. Copy of a transaction
Asset
participating physician
Receipts
explanation of benefits

17. The most common disease of the impaired physician.
Physician or facility
Alcoholism
participating physician
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

18. Attached with a stub that explains payment activity

19. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Adjuster
Time limit
Subscriber
Clustering

20. The information that must be collected when taking a phone message

21. How often are bank deposits made in a medical office?
Voucher's checks
Financial analysis report of went on that day
Physician or facility
Daily

22. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Workers compensation
Comprehensive
13

23. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Account # - Date of service - ICD-9 - Balance
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Consumer Protection Act

24. Put all the patients with similar symptoms/problems together
Clustering
A matrix
7
W-2

25. An unexpected event which may cause injury is called...
Deductible
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
inpatient
Accident

26. GiGo
Draw red line through the mistake - Make the correction - Date & initial
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
provider
Garbage in Garbage out

27. Change in a posted account
participating physician
Adjustments
Grace period
Receivables

28. A patient's financial statement
Adjustments
Account
premium
SS-4

29. When should a physician handle calls from patients?
Receivables
Draw and electronic line through it - Make the correction - Date & initial
Restrictive
When they get unsatisfactory lab or progress reports

30. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Subjective - Objective - Assessment - Plan
Overseeing and implementing and compliance program - establish efficiently practice
Coordination of benefits

31. Parkinson's Law
premium
Money Order
An activity expands to fill the time allotted to it.
13

32. A rider added to a policy to provide additional benefits for certain conditions is called...
Streaming
Tri-care
Dread disease rider
provider

33. Employer identification #
Legal
SS-4
Asset
When they get unsatisfactory lab or progress reports

34. Money that's paid out
SS-4
Overseeing and implementing and compliance program - establish efficiently practice
Disbursement
Health maintenance organization

35. Money by the physician to the vendor
premium
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Payables
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

36. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
preexisting condition
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Patient

37. The law of effect
An activity expands to fill the time allotted to it.
Money Order
Asset
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

38. A compilation of average fees paid over time
Directing - coaching - supporting - delegating
benefits
Voucher's checks
Fee profile

39. An amount the insured must pay before policy benefits begin is called....
Deductible
Coordination of benefits
Streaming
Garbage in Garbage out

40. What are the five levels of Abraham Maslow's Hierarchy of needs
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Physiologic - safety - love belonging - self- esteem - self- actualization
Cashier's checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

41. Found on an Encounter form
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Petty Cash
Overseeing and implementing and compliance program - establish efficiently practice
Account # - Date of service - ICD-9 - Balance

42. The original chart belongs to the...
preexisting condition
An activity expands to fill the time allotted to it.
Physician or facility
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

43. Miles Law
Where you stand depends on where you sit.
Co-payment
provider
Fee profile

44. Name four management styles?
Accident
Account # - Date of service - ICD-9 - Balance
Directing - coaching - supporting - delegating
Adjustments

45. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Adjuster
Dual choice
Catastrophic

46. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Nonconsecutive filing
Garbage in Garbage out
Coordination of benefits
Disbursement

47. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Claim
Patient
Wave
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

48. What does the Americans with Disabilities Act prevent?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Where you stand depends on where you sit.
Overseeing and implementing and compliance program - establish efficiently practice
Prevents discrimination for people with disabilties

49. List of all financial transactions on a ledger
Posting
A matrix
Major medical
Catastrophic

50. In the Learned Needs theory - what are the 3 core needs?
Subscriber
Health maintenance organization
Power - achievement - affiliation
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.