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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
7
benefits
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

2. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Cashier's checks
partial disabilities
Restrictive
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

3. What are the five levels of Abraham Maslow's Hierarchy of needs
Participating - Non-participating - Limiting charge
7
Physiologic - safety - love belonging - self- esteem - self- actualization
Restrictive

4. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
People tend to be promoted until they reach a level beyond their competence.
outpatient
Open-office hours

5. Set appointment times
Voucher's checks
Account
Streaming
Account # - Date of service - ICD-9 - Balance

6. Cash that's used for small purchases in an office
Comprehensive
Petty Cash
The significant elements in any group usually constitute only a small portion of that group.
Traveler's checks

7. Attached with a stub that explains payment activity

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8. Verifies that the account has enough money to cover the amount of the check
Medicare
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Certified checks
Streaming

9. The information that must be collected when taking a phone message

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10. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Money Order
Usual Customary Reasonable
Catastrophic
Coordination of benefits

11. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Wave
Dual choice
Power - achievement - affiliation
Subscriber

12. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
participating physician
outpatient
A skip
Major medical

13. List of all financial transactions on a ledger
indemnities
Subscriber
Dread disease rider
Posting

14. The Peter Principle
Physician or facility
Money Order
inpatient
People tend to be promoted until they reach a level beyond their competence.

15. A compilation of average fees paid over time
confidentiality
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Fee profile
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

16. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Coinsurance
Health maintenance organization
premium
A skip

17. Application for a Social Security card
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
SS-5
7
Time limit

18. Money that's paid out
Power - achievement - affiliation
Clustering
Disbursement
Money Order

19. Name four management styles?
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
outpatient
Deductible
Directing - coaching - supporting - delegating

20. Times physicians aren't available
Dual choice
confidentiality
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
A matrix

21. What are the types of commitment as it applies to employees?
Garbage in Garbage out
Physiologic - safety - love belonging - self- esteem - self- actualization
SS-4
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

22. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Patient
Workers compensation
Medicare
benefits

23. Found on an Encounter form
SS-4
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Physician or facility
Account # - Date of service - ICD-9 - Balance

24. The information in the chart belongs to the...
Coinsurance
Blanket bonding
Patient
Garbage in Garbage out

25. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
7
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Nonconsecutive filing

26. Anything that's owned
Open-office hours
Receivables
Asset
Nonconsecutive filing

27. Patient that leaves no forwarding address
Deductible
Subscriber
W-4
A skip

28. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Coordination of benefits
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Money Order

29. Name the 3 columns used in conjunction with the Medicare fee schedule.
Patient
W-4
W-2
Participating - Non-participating - Limiting charge

30. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
The significant elements in any group usually constitute only a small portion of that group.
Garbage in Garbage out
participating physician
Alcoholism

31. What does the Americans with Disabilities Act prevent?
Medicare
SS-5
Blanket bonding
Prevents discrimination for people with disabilties

32. A person who represents either party of an insurance claim is the____
Adjuster
Blanket bonding
Account
Where you stand depends on where you sit.

33. A patient's financial statement
Ask permission to put them on hold & wait for a response
Fee profile
Account
Asset

34. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Traveler's checks
Petty Cash
explanation of benefits
Ask permission to put them on hold & wait for a response

35. Benefits that are made in the form of cash payments are known as...
An activity expands to fill the time allotted to it.
indemnities
Draw red line through the mistake - Make the correction - Date & initial
Nonconsecutive filing

36. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Coinsurance
benefits
Grace period

37. What is a day-end summary?
Money Order
Nonconsecutive filing
Cashier's checks
Financial analysis report of went on that day

38. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

39. The theory about the importance of having and achieving a goal.
Open-office hours
W-2
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
expectancy theory

40. One who belongs to a group insurance plan is called...
Subjective - Objective - Assessment - Plan
Subscriber
Garbage in Garbage out
Accident

41. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Daily
Cashier's checks
A skip

42. Form you fill out when hired
W-4
Draw and electronic line through it - Make the correction - Date & initial
Overseeing and implementing and compliance program - establish efficiently practice
Directing - coaching - supporting - delegating

43. Change in a posted account
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Disbursement
Participating - Non-participating - Limiting charge
Adjustments

44. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Co-payment
A matrix
Physician or facility
preexisting condition

45. Name four ways to control costs in a medical practice?
participating physician
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
premium

46. Drawn against the issuing bank

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47. Name six types of supervisors
Usual Customary Reasonable
expectancy theory
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Tri-care

48. What does SOAP stand for?
Overseeing and implementing and compliance program - establish efficiently practice
Subjective - Objective - Assessment - Plan
Draw red line through the mistake - Make the correction - Date & initial
preexisting condition

49. The most common disease of the impaired physician.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Alcoholism
SS-4
Ask permission to put them on hold & wait for a response

50. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
explanation of benefits
Physician or facility
7
Medicare

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Medical Office Management

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