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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Power - achievement - affiliation
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Petty Cash

2. A compilation of average fees paid over time
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Overseeing and implementing and compliance program - establish efficiently practice
People tend to be promoted until they reach a level beyond their competence.
Fee profile

3. Drawn against the issuing bank

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4. A patient's financial statement
Open-office hours
Alcoholism
Nonconsecutive filing
Account

5. Form you fill out when hired
W-4
Receipts
Petty Cash
Accident

6. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Patient
Grace period
Asset
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

7. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Adjustments
Coinsurance
Draw red line through the mistake - Make the correction - Date & initial

8. Put all the patients with similar symptoms/problems together
Medicare
Clustering
Open-office hours
Payables

9. Application for a Social Security card
Certified checks
Daily
Petty Cash
SS-5

10. The law of effect
Cashier's checks
Draw red line through the mistake - Make the correction - Date & initial
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
A skip

11. What does SOAP stand for?
Disbursement
Deductible
Posting
Subjective - Objective - Assessment - Plan

12. Guaranteed by the third party
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Physician or facility
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Money Order

13. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Daily
7
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
When they get unsatisfactory lab or progress reports

14. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Account # - Date of service - ICD-9 - Balance
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Physiologic - safety - love belonging - self- esteem - self- actualization

15. A civilian health and medical program of the uniform services is called...
Consumer Protection Act
Tri-care
Comprehensive
The significant elements in any group usually constitute only a small portion of that group.

16. A bed patient in a hospital is called a...
Ask permission to put them on hold & wait for a response
inpatient
Time limit
Dual choice

17. Name the priority of order in which patients should be seen starting with the most important to the least important.
Voucher's checks
Physiologic - safety - love belonging - self- esteem - self- actualization
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

18. The HIPAA Act concerns ___________ of a pat.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
confidentiality
participating physician
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

19. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Nonconsecutive filing
confidentiality
Consumer Protection Act
Usual Customary Reasonable

20. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Time limit
SS-5
provider

21. The original chart belongs to the...
Physician or facility
indemnities
partial disabilities
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

22. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Operating budget
Claim
Wave
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

23. Attached with a stub that explains payment activity

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24. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
W-2
Dread disease rider
Traveler's checks

25. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Claim
Medicare
Wave

26. NSF
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Prevents discrimination for people with disabilties
expectancy theory
Non-Sufficient Funds - no money in their account

27. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
provider
13
explanation of benefits

28. What is a day-end summary?
The significant elements in any group usually constitute only a small portion of that group.
Financial analysis report of went on that day
7
Money Order

29. Name the 3 columns used in conjunction with the Medicare fee schedule.
partial disabilities
Petty Cash
Patient giving permission to release their medical information.
Participating - Non-participating - Limiting charge

30. List of all financial transactions on a ledger
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Legal
Prevents discrimination for people with disabilties
Posting

31. A person who represents either party of an insurance claim is the____
benefits
A matrix
Adjuster
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

32. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Accident
participating physician
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Power - achievement - affiliation

33. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
preexisting condition
Restrictive
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
partial disabilities

34. Insurance that protects you from loss
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Coinsurance
Blanket bonding
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

35. A health program for people age 65 and older under social security is called...
Receipts
Account
Medicare
Schedule same time & day for every week

36. Patient that leaves no forwarding address
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
A skip
Fee profile
Catastrophic

37. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Usual Customary Reasonable
Where you stand depends on where you sit.
Tri-care

38. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Traveler's checks
Usual Customary Reasonable

39. The Peter Principle
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Co-payment
Cashier's checks
People tend to be promoted until they reach a level beyond their competence.

40. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
Consumer Protection Act
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

41. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
expectancy theory
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
provider

42. What are five signs of a great supervisor?
Tri-care
Where you stand depends on where you sit.
A skip
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

43. Payment made periodically to keep and insurance policy in force is called...
Accident
premium
Open-office hours
confidentiality

44. An amount the insured must pay before policy benefits begin is called....
Coinsurance
Deductible
Legal
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

45. Anything that's owned
Prevents discrimination for people with disabilties
Asset
Physiologic - safety - love belonging - self- esteem - self- actualization
Non-Sufficient Funds - no money in their account

46. A person or institution that gives medical care is a...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
provider
indemnities
Payables

47. In the Learned Needs theory - what are the 3 core needs?
13
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
W-4
Power - achievement - affiliation

48. The information that must be collected when taking a phone message

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49. Copy of a transaction
W-2
Catastrophic
Receipts
A skip

50. Duties of a compliance officer
Money Order
Fee profile
Overseeing and implementing and compliance program - establish efficiently practice
Petty Cash

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Medical Office Management

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