Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Pygmalion Effect
Patient
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
W-4

2. Miles Law
Schedule same time & day for every week
Time limit
Where you stand depends on where you sit.
Adjustments

3. What does SOAP stand for?
Alcoholism
Subjective - Objective - Assessment - Plan
partial disabilities
Major medical

4. A person or institution that gives medical care is a...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
People tend to be promoted until they reach a level beyond their competence.
provider
Patient

5. The original chart belongs to the...
preexisting condition
Physician or facility
Account
The significant elements in any group usually constitute only a small portion of that group.

6. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
explanation of benefits
Grace period
Draw red line through the mistake - Make the correction - Date & initial
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

7. Name four management styles?
Operating budget
Voucher's checks
Nonconsecutive filing
Directing - coaching - supporting - delegating

8. Put all the patients with similar symptoms/problems together
7
Draw and electronic line through it - Make the correction - Date & initial
Clustering
When they get unsatisfactory lab or progress reports

9. Must be signed when purchased

10. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
7
Disbursement
Major medical
Posting

11. Parkinson's Law
An activity expands to fill the time allotted to it.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
benefits
outpatient

12. The HIPAA Act concerns ___________ of a pat.
confidentiality
W-4
Subscriber
Time limit

13. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Grace period
Wave
Adjustments
Voucher's checks

14. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
An activity expands to fill the time allotted to it.
Draw and electronic line through it - Make the correction - Date & initial
Usual Customary Reasonable
Physician or facility

15. A request for payment under an insurance contractor bond is called a(an)...
Overseeing and implementing and compliance program - establish efficiently practice
13
Coinsurance
Claim

16. How often are bank deposits made in a medical office?
Daily
Operating budget
Posting
Physiologic - safety - love belonging - self- esteem - self- actualization

17. Change in a posted account
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Operating budget
Adjustments
Co-payment

18. When should a physician handle calls from patients?
13
Physician or facility
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
When they get unsatisfactory lab or progress reports

19. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
13
preexisting condition
Posting
Dual choice

20. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Draw red line through the mistake - Make the correction - Date & initial
A matrix
Disbursement

21. Money owed to the physician from the patient
Receivables
Account # - Date of service - ICD-9 - Balance
Major medical
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

22. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Account
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Catastrophic
The balance - checks paid - withdraws - deposits - any information not posted on last statement

23. A health program for people age 65 and older under social security is called...
Comprehensive
Medicare
People tend to be promoted until they reach a level beyond their competence.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

24. Application for a Social Security card
indemnities
Money Order
SS-5
A skip

25. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Money Order
Disbursement
Accident

26. Insurance that protects you from loss
Garbage in Garbage out
Blanket bonding
Usual Customary Reasonable
A matrix

27. What are the four goals of a supervisor?
An activity expands to fill the time allotted to it.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Disbursement
Grace period

28. Guaranteed by the third party
provider
Power - achievement - affiliation
Money Order
Catastrophic

29. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
A matrix
Nonconsecutive filing
Medicare

30. Form you fill out when hired
W-4
Operating budget
Certified checks
SS-4

31. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Grace period
Payables
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

32. Employer identification #
Overseeing and implementing and compliance program - establish efficiently practice
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Coordination of benefits
SS-4

33. Drawn against the issuing bank

34. NSF
Non-Sufficient Funds - no money in their account
Overseeing and implementing and compliance program - establish efficiently practice
explanation of benefits
13

35. What does UCR stand for?
outpatient
Account # - Date of service - ICD-9 - Balance
Usual Customary Reasonable
Cashier's checks

36. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
explanation of benefits
Subjective - Objective - Assessment - Plan
participating physician
Participating - Non-participating - Limiting charge

37. Benefits that are made in the form of cash payments are known as...
indemnities
SS-5
Adjuster
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

38. Attached with a stub that explains payment activity

39. Times physicians aren't available
Claim
Directing - coaching - supporting - delegating
Fee profile
A matrix

40. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Patient
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Alcoholism
Coordination of benefits

41. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Receipts
Workers compensation
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

42. What is a release of information form?
Receipts
W-2
Grace period
Patient giving permission to release their medical information.

43. List of all financial transactions on a ledger
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Where you stand depends on where you sit.
Posting
Physiologic - safety - love belonging - self- esteem - self- actualization

44. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Cashier's checks
inpatient
Co-payment
Grace period

45. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Posting
Traveler's checks
Adjuster

46. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Subscriber
Workers compensation
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
inpatient

47. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
When they get unsatisfactory lab or progress reports
Usual Customary Reasonable
Major medical

48. List six motivational theories
Blanket bonding
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Participating - Non-participating - Limiting charge
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

49. Filed with income taxes
Claim
Major medical
Voucher's checks
W-2

50. The law of effect
Power - achievement - affiliation
Fee profile
Schedule same time & day for every week
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.