Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does the Americans with Disabilities Act prevent?
Schedule same time & day for every week
Prevents discrimination for people with disabilties
Petty Cash
indemnities

2. Drawn against the issuing bank

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3. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Grace period
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Consumer Protection Act
Wave

4. The law of effect
Voucher's checks
Tri-care
Alcoholism
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

5. Benefits that are made in the form of cash payments are known as...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Adjustments
Comprehensive
indemnities

6. How often are bank deposits made in a medical office?
Health maintenance organization
Daily
premium
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

7. The theory about the importance of having and achieving a goal.
expectancy theory
W-4
Draw red line through the mistake - Make the correction - Date & initial
The balance - checks paid - withdraws - deposits - any information not posted on last statement

8. An amount the insured must pay before policy benefits begin is called....
Deductible
Alcoholism
People tend to be promoted until they reach a level beyond their competence.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

9. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
benefits
Co-payment
Receivables

10. What are the four goals of a supervisor?
Wave
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Claim
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

11. Name six types of supervisors
Workers compensation
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Dual choice
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

12. Anything that's owned
Asset
Streaming
SS-4
An activity expands to fill the time allotted to it.

13. Insurance that protects you from loss
Usual Customary Reasonable
Cashier's checks
Blanket bonding
Wave

14. A sum of money provided in a insurance policy - payable for covered services is called...
Payables
benefits
7
The balance - checks paid - withdraws - deposits - any information not posted on last statement

15. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Operating budget
A skip
Health maintenance organization
Patient

16. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Open-office hours
Streaming
Dual choice

17. The HIPAA Act concerns ___________ of a pat.
confidentiality
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
benefits
explanation of benefits

18. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Dual choice
provider
7

19. The information in the chart belongs to the...
Clustering
Draw and electronic line through it - Make the correction - Date & initial
Patient
inpatient

20. The most common disease of the impaired physician.
Account
Alcoholism
Comprehensive
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

21. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Physician or facility
Financial analysis report of went on that day
partial disabilities

22. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Restrictive
indemnities
Grace period

23. The original chart belongs to the...
Directing - coaching - supporting - delegating
Payables
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Physician or facility

24. Must be signed when purchased

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25. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Restrictive
Financial analysis report of went on that day
Dual choice
Draw red line through the mistake - Make the correction - Date & initial

26. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Streaming
Time limit
confidentiality
Money Order

27. Employer identification #
SS-4
Accident
Financial analysis report of went on that day
Time limit

28. Cash that's used for small purchases in an office
Physiologic - safety - love belonging - self- esteem - self- actualization
Petty Cash
Adjuster
Non-Sufficient Funds - no money in their account

29. Application for a Social Security card
Physiologic - safety - love belonging - self- esteem - self- actualization
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
SS-5
Fee profile

30. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
SS-5
13
Adjuster

31. GiGo
Workers compensation
Garbage in Garbage out
W-2
Wave

32. Money that's paid out
W-4
Disbursement
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

33. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
preexisting condition
Health maintenance organization
Deductible

34. Name four management styles?
Physiologic - safety - love belonging - self- esteem - self- actualization
Directing - coaching - supporting - delegating
Posting
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

35. A civilian health and medical program of the uniform services is called...
Tri-care
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

36. What are the types of commitment as it applies to employees?
Traveler's checks
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

37. Payment made periodically to keep and insurance policy in force is called...
7
When they get unsatisfactory lab or progress reports
premium
Coinsurance

38. Patient that leaves no forwarding address
A skip
Certified checks
Time limit
Financial analysis report of went on that day

39. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Posting
Financial analysis report of went on that day
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

40. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Subscriber
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Open-office hours
W-4

41. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Certified checks
Voucher's checks
Consumer Protection Act
Comprehensive

42. One who belongs to a group insurance plan is called...
Open-office hours
Grace period
Subscriber
13

43. A request for payment under an insurance contractor bond is called a(an)...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Patient
provider
Claim

44. Name four ways to control costs in a medical practice?
confidentiality
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Subscriber

45. Miles Law
People tend to be promoted until they reach a level beyond their competence.
Where you stand depends on where you sit.
Catastrophic
Voucher's checks

46. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Receipts
Coordination of benefits
SS-4

47. Name the 3 columns used in conjunction with the Medicare fee schedule.
Dread disease rider
Participating - Non-participating - Limiting charge
Operating budget
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

48. A person or institution that gives medical care is a...
provider
Daily
The balance - checks paid - withdraws - deposits - any information not posted on last statement
A matrix

49. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Money Order
Patient giving permission to release their medical information.
Non-Sufficient Funds - no money in their account

50. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Garbage in Garbage out
Money Order
Coinsurance
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac