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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The original chart belongs to the...
indemnities
inpatient
Directing - coaching - supporting - delegating
Physician or facility

2. What are the five levels of Abraham Maslow's Hierarchy of needs
outpatient
Draw red line through the mistake - Make the correction - Date & initial
Open-office hours
Physiologic - safety - love belonging - self- esteem - self- actualization

3. What is a day-end summary?
Accident
Cashier's checks
Financial analysis report of went on that day
The significant elements in any group usually constitute only a small portion of that group.

4. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Directing - coaching - supporting - delegating
explanation of benefits
Nonconsecutive filing
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

5. Money owed to the physician from the patient
Coinsurance
A matrix
Receivables
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

6. Benefits that are made in the form of cash payments are known as...
indemnities
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Traveler's checks

7. Application for a Social Security card
Adjustments
Accident
Participating - Non-participating - Limiting charge
SS-5

8. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Asset
Money Order
Legal

9. Name four management styles?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Patient
Directing - coaching - supporting - delegating

10. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Open-office hours
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Petty Cash
13

11. The Pygmalion Effect
Traveler's checks
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Accident
Voucher's checks

12. Insurance that protects you from loss
Coordination of benefits
Blanket bonding
Grace period
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

13. An appointment book is considered what kind of document?
explanation of benefits
Legal
Adjuster
Patient

14. Cash that's used for small purchases in an office
Dread disease rider
partial disabilities
Petty Cash
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

15. Parkinson's Law
Coinsurance
An activity expands to fill the time allotted to it.
Certified checks
Draw red line through the mistake - Make the correction - Date & initial

16. The theory about the importance of having and achieving a goal.
expectancy theory
Petty Cash
Wave
participating physician

17. Pareto's Law- ( 80/20) rule
W-4
Petty Cash
The significant elements in any group usually constitute only a small portion of that group.
Schedule same time & day for every week

18. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
A matrix
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
participating physician

19. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
outpatient
Restrictive
Overseeing and implementing and compliance program - establish efficiently practice
partial disabilities

20. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Traveler's checks
Voucher's checks
Dual choice
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

21. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
outpatient
Blanket bonding
Garbage in Garbage out
Ask permission to put them on hold & wait for a response

22. What is a release of information form?
preexisting condition
Overseeing and implementing and compliance program - establish efficiently practice
Patient giving permission to release their medical information.
Asset

23. Money that's paid out
A matrix
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Disbursement
Financial analysis report of went on that day

24. Money by the physician to the vendor
Payables
Fee profile
Patient
A matrix

25. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
Draw and electronic line through it - Make the correction - Date & initial
Claim
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

26. Set appointment times
Streaming
Accident
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Disbursement

27. The steps used in petty cash (in order).
Physician or facility
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Ask permission to put them on hold & wait for a response

28. Anything that's owned
Asset
W-2
A skip
Traveler's checks

29. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
confidentiality
Dual choice

30. The information that must be collected when taking a phone message

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31. What does SOAP stand for?
Money Order
Directing - coaching - supporting - delegating
Subjective - Objective - Assessment - Plan
Grace period

32. Employer identification #
premium
Accident
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
SS-4

33. What does UCR stand for?
Medicare
Power - achievement - affiliation
Posting
Usual Customary Reasonable

34. Duties of a compliance officer
Traveler's checks
Overseeing and implementing and compliance program - establish efficiently practice
7
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

35. Verifies that the account has enough money to cover the amount of the check
Adjustments
confidentiality
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Certified checks

36. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
People tend to be promoted until they reach a level beyond their competence.
Clustering
Catastrophic
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

37. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
SS-4
A skip
Draw and electronic line through it - Make the correction - Date & initial
Daily

38. Put all the patients with similar symptoms/problems together
Disbursement
7
Asset
Clustering

39. NSF
People tend to be promoted until they reach a level beyond their competence.
Prevents discrimination for people with disabilties
Non-Sufficient Funds - no money in their account
Usual Customary Reasonable

40. Must be signed when purchased

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41. A request for payment under an insurance contractor bond is called a(an)...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Account # - Date of service - ICD-9 - Balance
Claim
W-2

42. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
provider
Ask permission to put them on hold & wait for a response
Draw red line through the mistake - Make the correction - Date & initial
Health maintenance organization

43. GiGo
Account # - Date of service - ICD-9 - Balance
Garbage in Garbage out
Traveler's checks
Catastrophic

44. Numbers read in a specific order
Voucher's checks
Nonconsecutive filing
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Where you stand depends on where you sit.

45. List six motivational theories
inpatient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Physician or facility
Daily

46. An amount the insured must pay before policy benefits begin is called....
Deductible
Claim
Voucher's checks
Subjective - Objective - Assessment - Plan

47. A person who represents either party of an insurance claim is the____
Operating budget
A matrix
Financial analysis report of went on that day
Adjuster

48. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
expectancy theory
Coordination of benefits
Subscriber

49. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Certified checks
participating physician
Petty Cash

50. The law of effect
Alcoholism
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
expectancy theory
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.