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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Peter Principle
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
People tend to be promoted until they reach a level beyond their competence.
Petty Cash
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

2. Put all the patients with similar symptoms/problems together
Clustering
Dread disease rider
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
A skip

3. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
SS-5
Account # - Date of service - ICD-9 - Balance
premium
outpatient

4. Payment made periodically to keep and insurance policy in force is called...
premium
Draw and electronic line through it - Make the correction - Date & initial
W-4
A skip

5. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Financial analysis report of went on that day
Consumer Protection Act
indemnities

6. Insurance that protects you from loss
Daily
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Blanket bonding
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

7. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Prevents discrimination for people with disabilties
Medicare

8. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Disbursement
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Non-Sufficient Funds - no money in their account

9. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
SS-4
Posting
Daily

10. Consists of all the costs to run an office
Health maintenance organization
Operating budget
inpatient
13

11. Must be signed when purchased

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12. A civilian health and medical program of the uniform services is called...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Petty Cash
Tri-care
Wave

13. The order to prepare an office to open.
Physician or facility
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
explanation of benefits

14. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Deductible
Physician or facility
Grace period

15. Numbers read in a specific order
Overseeing and implementing and compliance program - establish efficiently practice
Nonconsecutive filing
Account
A matrix

16. Benefits that are made in the form of cash payments are known as...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Asset
Health maintenance organization
indemnities

17. Employer identification #
Account
Subscriber
SS-4
Payables

18. What does UCR stand for?
People tend to be promoted until they reach a level beyond their competence.
Usual Customary Reasonable
expectancy theory
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

19. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Traveler's checks
Patient giving permission to release their medical information.
Workers compensation
Comprehensive

20. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Daily
Subscriber
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

21. The Pygmalion Effect
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Daily
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
SS-5

22. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
The significant elements in any group usually constitute only a small portion of that group.
Health maintenance organization
Schedule same time & day for every week
Asset

23. What does SOAP stand for?
Patient
Consumer Protection Act
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Subjective - Objective - Assessment - Plan

24. Verifies that the account has enough money to cover the amount of the check
Overseeing and implementing and compliance program - establish efficiently practice
Non-Sufficient Funds - no money in their account
Comprehensive
Certified checks

25. Name the 3 columns used in conjunction with the Medicare fee schedule.
Blanket bonding
Participating - Non-participating - Limiting charge
Dual choice
13

26. Name six types of supervisors
Voucher's checks
Coordination of benefits
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Cashier's checks

27. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
expectancy theory
Co-payment
Draw red line through the mistake - Make the correction - Date & initial

28. GiGo
SS-4
Garbage in Garbage out
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
indemnities

29. The theory about the importance of having and achieving a goal.
SS-5
Major medical
expectancy theory
7

30. An amount the insured must pay before policy benefits begin is called....
outpatient
Deductible
inpatient
indemnities

31. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
When they get unsatisfactory lab or progress reports
Major medical
People tend to be promoted until they reach a level beyond their competence.
The significant elements in any group usually constitute only a small portion of that group.

32. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Streaming
Disbursement
Open-office hours
Overseeing and implementing and compliance program - establish efficiently practice

33. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Account # - Date of service - ICD-9 - Balance
The significant elements in any group usually constitute only a small portion of that group.
Asset

34. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Petty Cash
explanation of benefits
Draw and electronic line through it - Make the correction - Date & initial
The significant elements in any group usually constitute only a small portion of that group.

35. Set appointment times
Streaming
preexisting condition
expectancy theory
confidentiality

36. The information that must be collected when taking a phone message

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37. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Grace period
benefits
Open-office hours

38. In the Learned Needs theory - what are the 3 core needs?
Coordination of benefits
Power - achievement - affiliation
provider
Adjustments

39. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Streaming
W-4
Nonconsecutive filing

40. Drawn against the issuing bank

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41. Application for a Social Security card
Certified checks
partial disabilities
13
SS-5

42. Found in a Bank statement
A skip
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Directing - coaching - supporting - delegating
The balance - checks paid - withdraws - deposits - any information not posted on last statement

43. Name four management styles?
Catastrophic
Directing - coaching - supporting - delegating
Certified checks
People tend to be promoted until they reach a level beyond their competence.

44. A compilation of average fees paid over time
Fee profile
Cashier's checks
Payables
Adjuster

45. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Grace period
When they get unsatisfactory lab or progress reports
Daily

46. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Coinsurance
Wave
An activity expands to fill the time allotted to it.
Grace period

47. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Payables
partial disabilities
premium
13

48. Parkinson's Law
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
An activity expands to fill the time allotted to it.
A skip
Draw red line through the mistake - Make the correction - Date & initial

49. Money by the physician to the vendor
Streaming
Payables
Posting
Co-payment

50. The original chart belongs to the...
Physician or facility
Accident
expectancy theory
7