Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What does UCR stand for?
Deductible
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Certified checks
Usual Customary Reasonable

2. GiGo
Garbage in Garbage out
Physician or facility
benefits
Overseeing and implementing and compliance program - establish efficiently practice

3. A request for payment under an insurance contractor bond is called a(an)...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Coordination of benefits
Claim
Accident

4. Consists of all the costs to run an office
Operating budget
Account
Money Order
Patient

5. One who belongs to a group insurance plan is called...
Power - achievement - affiliation
Subscriber
confidentiality
W-4

6. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Account
Schedule same time & day for every week
Draw and electronic line through it - Make the correction - Date & initial
Grace period

7. Insurance that protects you from loss
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
indemnities
Receipts
Blanket bonding

8. A person or institution that gives medical care is a...
Schedule same time & day for every week
provider
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Workers compensation

9. What are the five levels of Abraham Maslow's Hierarchy of needs
Schedule same time & day for every week
Traveler's checks
Voucher's checks
Physiologic - safety - love belonging - self- esteem - self- actualization

10. Money that's paid out
Account
Disbursement
W-2
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

11. What are the four goals of a supervisor?
Overseeing and implementing and compliance program - establish efficiently practice
A matrix
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

12. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
outpatient
Account
Account # - Date of service - ICD-9 - Balance

13. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Subjective - Objective - Assessment - Plan
7
Workers compensation
Voucher's checks

14. An unexpected event which may cause injury is called...
Medicare
Subjective - Objective - Assessment - Plan
Accident
W-4

15. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
A skip
Patient
Consumer Protection Act
Major medical

16. Name four types of common imparities
Blanket bonding
Prevents discrimination for people with disabilties
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Account # - Date of service - ICD-9 - Balance

17. Patient that leaves no forwarding address
Restrictive
A skip
Usual Customary Reasonable
Medicare

18. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
An activity expands to fill the time allotted to it.
People tend to be promoted until they reach a level beyond their competence.
Claim

19. The HIPAA Act concerns ___________ of a pat.
benefits
Wave
Legal
confidentiality

20. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Disbursement
Time limit
Garbage in Garbage out

21. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Certified checks
partial disabilities
Nonconsecutive filing

22. Must be signed when purchased

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23. How often are bank deposits made in a medical office?
Draw and electronic line through it - Make the correction - Date & initial
Daily
Workers compensation
Receivables

24. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
premium
Consumer Protection Act
Cashier's checks
outpatient

25. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Medicare
Daily
Coordination of benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

26. A health program for people age 65 and older under social security is called...
Subscriber
Medicare
Non-Sufficient Funds - no money in their account
Ask permission to put them on hold & wait for a response

27. A sum of money provided in a insurance policy - payable for covered services is called...
Posting
Participating - Non-participating - Limiting charge
benefits
When they get unsatisfactory lab or progress reports

28. Employer identification #
Asset
Consumer Protection Act
Streaming
SS-4

29. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Health maintenance organization
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Tri-care
Schedule same time & day for every week

30. List six motivational theories
Traveler's checks
Tri-care
Where you stand depends on where you sit.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

31. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
W-4
Coinsurance
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Draw red line through the mistake - Make the correction - Date & initial

32. List of all financial transactions on a ledger
The significant elements in any group usually constitute only a small portion of that group.
Posting
Dread disease rider
Workers compensation

33. What is a release of information form?
Non-Sufficient Funds - no money in their account
Patient giving permission to release their medical information.
Open-office hours
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

34. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Ask permission to put them on hold & wait for a response
participating physician
Adjuster
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

35. The Peter Principle
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Cashier's checks
Participating - Non-participating - Limiting charge
People tend to be promoted until they reach a level beyond their competence.

36. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Clustering
Health maintenance organization
W-4
expectancy theory

37. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Clustering
The balance - checks paid - withdraws - deposits - any information not posted on last statement
preexisting condition
People tend to be promoted until they reach a level beyond their competence.

38. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Payables
Restrictive
A matrix
Tri-care

39. When should a physician handle calls from patients?
People tend to be promoted until they reach a level beyond their competence.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Garbage in Garbage out
When they get unsatisfactory lab or progress reports

40. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Asset
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Medicare

41. A bed patient in a hospital is called a...
People tend to be promoted until they reach a level beyond their competence.
inpatient
confidentiality
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

42. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
premium
Dual choice
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

43. Found in a Bank statement
Draw red line through the mistake - Make the correction - Date & initial
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Open-office hours
preexisting condition

44. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
expectancy theory
Claim
Patient

45. A person who represents either party of an insurance claim is the____
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Subjective - Objective - Assessment - Plan
Adjuster
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

46. Name six types of supervisors
outpatient
Draw and electronic line through it - Make the correction - Date & initial
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Deductible

47. Parkinson's Law
An activity expands to fill the time allotted to it.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
W-2

48. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Draw and electronic line through it - Make the correction - Date & initial
Tri-care
Wave
confidentiality

49. A rider added to a policy to provide additional benefits for certain conditions is called...
Cashier's checks
Draw red line through the mistake - Make the correction - Date & initial
Dread disease rider
Medicare

50. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Fee profile
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Schedule same time & day for every week