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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name the priority of order in which patients should be seen starting with the most important to the least important.
Overseeing and implementing and compliance program - establish efficiently practice
W-2
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

2. The Peter Principle
Consumer Protection Act
People tend to be promoted until they reach a level beyond their competence.
Nonconsecutive filing
Open-office hours

3. How often are bank deposits made in a medical office?
provider
Daily
indemnities
Subscriber

4. What is a day-end summary?
The significant elements in any group usually constitute only a small portion of that group.
Financial analysis report of went on that day
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Streaming

5. Must be signed when purchased

6. Application for a Social Security card
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
SS-5
Medicare

7. The theory about the importance of having and achieving a goal.
Garbage in Garbage out
An activity expands to fill the time allotted to it.
expectancy theory
Account # - Date of service - ICD-9 - Balance

8. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Streaming
Money Order
partial disabilities

9. What is contained in a Policy and Procedral Manual for a medical office?
When they get unsatisfactory lab or progress reports
Financial analysis report of went on that day
Coinsurance
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

10. What does UCR stand for?
Asset
Power - achievement - affiliation
Usual Customary Reasonable
Catastrophic

11. Attached with a stub that explains payment activity

12. When should a physician handle calls from patients?
Medicare
inpatient
When they get unsatisfactory lab or progress reports
Time limit

13. A civilian health and medical program of the uniform services is called...
Tri-care
Voucher's checks
Restrictive
Overseeing and implementing and compliance program - establish efficiently practice

14. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Usual Customary Reasonable
Subjective - Objective - Assessment - Plan
Where you stand depends on where you sit.
Draw and electronic line through it - Make the correction - Date & initial

15. An appointment book is considered what kind of document?
Operating budget
Legal
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Draw red line through the mistake - Make the correction - Date & initial

16. The steps used in petty cash (in order).
W-4
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Nonconsecutive filing
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

17. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Garbage in Garbage out
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
preexisting condition

18. One who belongs to a group insurance plan is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Certified checks
Subscriber
Prevents discrimination for people with disabilties

19. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Directing - coaching - supporting - delegating
The significant elements in any group usually constitute only a small portion of that group.
Catastrophic
participating physician

20. A person or institution that gives medical care is a...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
provider
W-2
inpatient

21. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Posting
Comprehensive
outpatient
W-2

22. Put all the patients with similar symptoms/problems together
Clustering
Voucher's checks
Power - achievement - affiliation
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

23. The Pygmalion Effect
premium
Wave
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Traveler's checks

24. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
confidentiality
provider
Physiologic - safety - love belonging - self- esteem - self- actualization

25. Name four types of common imparities
Posting
provider
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Wave

26. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Major medical
Legal
Ask permission to put them on hold & wait for a response

27. Set appointment times
confidentiality
Streaming
Claim
When they get unsatisfactory lab or progress reports

28. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Time limit
Payables
Adjustments

29. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Coinsurance
Major medical
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

30. What are the five levels of Abraham Maslow's Hierarchy of needs
Ask permission to put them on hold & wait for a response
Grace period
Usual Customary Reasonable
Physiologic - safety - love belonging - self- esteem - self- actualization

31. A patient's financial statement
Account
inpatient
Subscriber
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

32. The most common disease of the impaired physician.
outpatient
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Restrictive
Alcoholism

33. The HIPAA Act concerns ___________ of a pat.
confidentiality
Claim
Streaming
Comprehensive

34. A rider added to a policy to provide additional benefits for certain conditions is called...
Overseeing and implementing and compliance program - establish efficiently practice
preexisting condition
Dread disease rider
Power - achievement - affiliation

35. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Alcoholism
Tri-care
preexisting condition
Catastrophic

36. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Medicare
Certified checks
When they get unsatisfactory lab or progress reports
Dual choice

37. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
benefits
Where you stand depends on where you sit.
Voucher's checks
Wave

38. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Prevents discrimination for people with disabilties
7

39. Name four management styles?
Blanket bonding
Account
Schedule same time & day for every week
Directing - coaching - supporting - delegating

40. Filed with income taxes
W-2
Comprehensive
A skip
Adjuster

41. GiGo
Tri-care
Where you stand depends on where you sit.
Coordination of benefits
Garbage in Garbage out

42. Payment made periodically to keep and insurance policy in force is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
premium
When they get unsatisfactory lab or progress reports
Workers compensation

43. The law of effect
Time limit
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
An activity expands to fill the time allotted to it.

44. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Legal
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Ask permission to put them on hold & wait for a response

45. Consists of all the costs to run an office
Non-Sufficient Funds - no money in their account
Nonconsecutive filing
Operating budget
Workers compensation

46. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Accident
Financial analysis report of went on that day
Major medical
partial disabilities

47. Parkinson's Law
An activity expands to fill the time allotted to it.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Legal
participating physician

48. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
13
Workers compensation
Co-payment
Traveler's checks

49. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Operating budget
benefits
Health maintenance organization
Account

50. Patient that leaves no forwarding address
Health maintenance organization
Operating budget
Co-payment
A skip

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