Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the types of commitment as it applies to employees?
W-4
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Disbursement
Physiologic - safety - love belonging - self- esteem - self- actualization

2. The information that must be collected when taking a phone message

3. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Certified checks
Payables

4. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
provider
Schedule same time & day for every week
A skip

5. What does UCR stand for?
Draw and electronic line through it - Make the correction - Date & initial
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Usual Customary Reasonable

6. The original chart belongs to the...
Receipts
Overseeing and implementing and compliance program - establish efficiently practice
Physician or facility
Streaming

7. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
A skip
W-2
Patient giving permission to release their medical information.
Wave

8. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Voucher's checks
Draw and electronic line through it - Make the correction - Date & initial
Ask permission to put them on hold & wait for a response
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

9. List six motivational theories
Grace period
Petty Cash
Schedule same time & day for every week
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

10. Benefits that are made in the form of cash payments are known as...
Adjustments
Physician or facility
Dread disease rider
indemnities

11. The most common disease of the impaired physician.
13
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Patient giving permission to release their medical information.
Alcoholism

12. Consists of all the costs to run an office
Operating budget
Streaming
Non-Sufficient Funds - no money in their account
Where you stand depends on where you sit.

13. How often are bank deposits made in a medical office?
participating physician
Claim
Daily
Where you stand depends on where you sit.

14. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Subscriber
Consumer Protection Act
Draw red line through the mistake - Make the correction - Date & initial
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

15. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Draw red line through the mistake - Make the correction - Date & initial
Money Order
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

16. Name four management styles?
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
premium
Directing - coaching - supporting - delegating
outpatient

17. Form you fill out when hired
The significant elements in any group usually constitute only a small portion of that group.
Subscriber
Adjuster
W-4

18. A person or institution that gives medical care is a...
Draw red line through the mistake - Make the correction - Date & initial
Streaming
provider
Schedule same time & day for every week

19. Name six types of supervisors
Consumer Protection Act
Usual Customary Reasonable
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Coinsurance

20. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
An activity expands to fill the time allotted to it.
Subjective - Objective - Assessment - Plan
Overseeing and implementing and compliance program - establish efficiently practice
Restrictive

21. The Peter Principle
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Subjective - Objective - Assessment - Plan
W-4
People tend to be promoted until they reach a level beyond their competence.

22. Application for a Social Security card
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Open-office hours
Alcoholism
SS-5

23. What does SOAP stand for?
Receipts
preexisting condition
Disbursement
Subjective - Objective - Assessment - Plan

24. The order to prepare an office to open.
Power - achievement - affiliation
Participating - Non-participating - Limiting charge
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
13

25. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Coordination of benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Directing - coaching - supporting - delegating
Time limit

26. Change in a posted account
Account # - Date of service - ICD-9 - Balance
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Adjustments
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

27. Guaranteed by the third party
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Money Order
Time limit
Account # - Date of service - ICD-9 - Balance

28. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Daily
Time limit
7
Co-payment

29. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Payables
Alcoholism
Comprehensive
provider

30. Payment made periodically to keep and insurance policy in force is called...
When they get unsatisfactory lab or progress reports
Account
premium
Garbage in Garbage out

31. One who belongs to a group insurance plan is called...
Tri-care
Subscriber
Time limit
Alcoholism

32. Copy of a transaction
Overseeing and implementing and compliance program - establish efficiently practice
Account
Receipts
participating physician

33. Miles Law
Where you stand depends on where you sit.
Money Order
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
A matrix

34. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Receipts
premium
Subscriber
participating physician

35. What is a release of information form?
Grace period
Patient giving permission to release their medical information.
SS-5
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

36. GiGo
Tri-care
Disbursement
Garbage in Garbage out
Blanket bonding

37. Cash that's used for small purchases in an office
Alcoholism
Petty Cash
Adjuster
Time limit

38. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
indemnities
Overseeing and implementing and compliance program - establish efficiently practice
preexisting condition
outpatient

39. An unexpected event which may cause injury is called...
Accident
participating physician
Account # - Date of service - ICD-9 - Balance
The balance - checks paid - withdraws - deposits - any information not posted on last statement

40. Drawn against the issuing bank

41. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Time limit
participating physician
Usual Customary Reasonable

42. What are five signs of a great supervisor?
Subjective - Objective - Assessment - Plan
Financial analysis report of went on that day
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Nonconsecutive filing

43. A sum of money provided in a insurance policy - payable for covered services is called...
Adjuster
benefits
preexisting condition
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

44. A request for payment under an insurance contractor bond is called a(an)...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Claim
Subscriber
expectancy theory

45. Times physicians aren't available
W-4
A matrix
Financial analysis report of went on that day
Medicare

46. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Streaming
premium
Subjective - Objective - Assessment - Plan
Dual choice

47. Employer identification #
explanation of benefits
Receivables
outpatient
SS-4

48. In the Learned Needs theory - what are the 3 core needs?
7
Power - achievement - affiliation
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Operating budget

49. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
confidentiality
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Co-payment
Legal

50. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Adjuster
Claim
premium
partial disabilities