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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Pygmalion Effect
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
indemnities
inpatient
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

2. A patient's financial statement
Account
Directing - coaching - supporting - delegating
Alcoholism
Comprehensive

3. What does UCR stand for?
A skip
Accident
Usual Customary Reasonable
Patient giving permission to release their medical information.

4. The original chart belongs to the...
7
Physician or facility
preexisting condition
Financial analysis report of went on that day

5. Money that's paid out
An activity expands to fill the time allotted to it.
Deductible
Garbage in Garbage out
Disbursement

6. The information in the chart belongs to the...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Financial analysis report of went on that day
indemnities
Patient

7. Set appointment times
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Streaming
Dread disease rider

8. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Account # - Date of service - ICD-9 - Balance
Medicare
expectancy theory

9. Drawn against the issuing bank

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10. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Alcoholism
SS-5
A skip

11. Consists of all the costs to run an office
Certified checks
Operating budget
premium
Ask permission to put them on hold & wait for a response

12. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
confidentiality
Claim

13. A rider added to a policy to provide additional benefits for certain conditions is called...
Operating budget
Dread disease rider
Catastrophic
Draw red line through the mistake - Make the correction - Date & initial

14. Numbers read in a specific order
Nonconsecutive filing
Voucher's checks
Usual Customary Reasonable
Receipts

15. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Patient
Non-Sufficient Funds - no money in their account
Overseeing and implementing and compliance program - establish efficiently practice

16. Guaranteed by the third party
Money Order
Streaming
Physiologic - safety - love belonging - self- esteem - self- actualization
A skip

17. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Subscriber
Draw red line through the mistake - Make the correction - Date & initial
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

18. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
SS-5
Tri-care
Subscriber

19. GiGo
Asset
Garbage in Garbage out
Physician or facility
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

20. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
partial disabilities
Posting
Physician or facility
Coordination of benefits

21. Miles Law
Streaming
Operating budget
Where you stand depends on where you sit.
Draw and electronic line through it - Make the correction - Date & initial

22. Money owed to the physician from the patient
Comprehensive
Receivables
indemnities
Claim

23. A request for payment under an insurance contractor bond is called a(an)...
Claim
Medicare
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Physician or facility

24. A person who represents either party of an insurance claim is the____
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Cashier's checks
A matrix
Adjuster

25. How often are bank deposits made in a medical office?
Daily
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
preexisting condition
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

26. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Subjective - Objective - Assessment - Plan
Certified checks
Coinsurance
An activity expands to fill the time allotted to it.

27. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Usual Customary Reasonable
Voucher's checks
Co-payment

28. Patient that leaves no forwarding address
Physiologic - safety - love belonging - self- esteem - self- actualization
Workers compensation
A skip
Restrictive

29. Copy of a transaction
Coordination of benefits
Receipts
expectancy theory
Tri-care

30. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Legal
Wave
Non-Sufficient Funds - no money in their account
explanation of benefits

31. The law of effect
expectancy theory
A skip
Blanket bonding
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

32. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
outpatient
Physiologic - safety - love belonging - self- esteem - self- actualization
W-4

33. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Deductible
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Restrictive

34. List of all financial transactions on a ledger
SS-4
Comprehensive
Fee profile
Posting

35. An amount the insured must pay before policy benefits begin is called....
Tri-care
Posting
Deductible
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

36. Filed with income taxes
Deductible
outpatient
Where you stand depends on where you sit.
W-2

37. A person or institution that gives medical care is a...
The significant elements in any group usually constitute only a small portion of that group.
provider
Claim
Ask permission to put them on hold & wait for a response

38. Employer identification #
SS-4
Grace period
Cashier's checks
Asset

39. Cash that's used for small purchases in an office
Medicare
Clustering
Legal
Petty Cash

40. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Accident
Garbage in Garbage out
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Ask permission to put them on hold & wait for a response

41. What is a day-end summary?
Usual Customary Reasonable
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Financial analysis report of went on that day
Consumer Protection Act

42. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Schedule same time & day for every week
People tend to be promoted until they reach a level beyond their competence.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

43. Payment made periodically to keep and insurance policy in force is called...
Payables
When they get unsatisfactory lab or progress reports
premium
Wave

44. Money by the physician to the vendor
Account # - Date of service - ICD-9 - Balance
Payables
W-4
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

45. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
expectancy theory
Dread disease rider
Consumer Protection Act

46. What are the types of commitment as it applies to employees?
Time limit
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
The significant elements in any group usually constitute only a small portion of that group.
Subjective - Objective - Assessment - Plan

47. Benefits that are made in the form of cash payments are known as...
indemnities
explanation of benefits
SS-5
Coinsurance

48. What is a release of information form?
Power - achievement - affiliation
Payables
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Patient giving permission to release their medical information.

49. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Account
Adjustments
Directing - coaching - supporting - delegating

50. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
13
Consumer Protection Act
The balance - checks paid - withdraws - deposits - any information not posted on last statement