Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Put all the patients with similar symptoms/problems together
outpatient
Prevents discrimination for people with disabilties
Clustering
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

2. A request for payment under an insurance contractor bond is called a(an)...
Claim
Adjuster
Comprehensive
Participating - Non-participating - Limiting charge

3. When should a physician handle calls from patients?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
When they get unsatisfactory lab or progress reports
Tri-care
Workers compensation

4. A health program for people age 65 and older under social security is called...
Asset
Non-Sufficient Funds - no money in their account
Medicare
Clustering

5. Cash that's used for small purchases in an office
Nonconsecutive filing
Tri-care
Petty Cash
SS-5

6. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Major medical
Petty Cash
preexisting condition

7. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Draw and electronic line through it - Make the correction - Date & initial
Daily
The balance - checks paid - withdraws - deposits - any information not posted on last statement

8. Name the priority of order in which patients should be seen starting with the most important to the least important.
Co-payment
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Workers compensation

9. What are the five levels of Abraham Maslow's Hierarchy of needs
A skip
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Physiologic - safety - love belonging - self- esteem - self- actualization
Account

10. A person who represents either party of an insurance claim is the____
Claim
Usual Customary Reasonable
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Adjuster

11. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
confidentiality
expectancy theory
Account
Workers compensation

12. An unexpected event which may cause injury is called...
Open-office hours
People tend to be promoted until they reach a level beyond their competence.
Accident
Physiologic - safety - love belonging - self- esteem - self- actualization

13. Application for a Social Security card
SS-5
Streaming
Payables
Major medical

14. Pareto's Law- ( 80/20) rule
Consumer Protection Act
Power - achievement - affiliation
Non-Sufficient Funds - no money in their account
The significant elements in any group usually constitute only a small portion of that group.

15. Must be signed when purchased

16. Form you fill out when hired
When they get unsatisfactory lab or progress reports
Garbage in Garbage out
W-4
Legal

17. What does UCR stand for?
Usual Customary Reasonable
confidentiality
Legal
Ask permission to put them on hold & wait for a response

18. One who belongs to a group insurance plan is called...
Patient giving permission to release their medical information.
benefits
Subscriber
Schedule same time & day for every week

19. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Daily
Directing - coaching - supporting - delegating
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

20. Set appointment times
partial disabilities
Streaming
provider
Directing - coaching - supporting - delegating

21. List six motivational theories
Major medical
An activity expands to fill the time allotted to it.
Grace period
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

22. Drawn against the issuing bank

23. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
inpatient
Catastrophic
Traveler's checks
Draw red line through the mistake - Make the correction - Date & initial

24. The original chart belongs to the...
Physician or facility
Legal
Account
Where you stand depends on where you sit.

25. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Operating budget
Wave
Usual Customary Reasonable
Certified checks

26. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
SS-5
7

27. List of all financial transactions on a ledger
Financial analysis report of went on that day
Disbursement
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Posting

28. Duties of a compliance officer
Adjuster
SS-5
Overseeing and implementing and compliance program - establish efficiently practice
Nonconsecutive filing

29. Guaranteed by the third party
Money Order
Operating budget
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

30. A rider added to a policy to provide additional benefits for certain conditions is called...
Physician or facility
The significant elements in any group usually constitute only a small portion of that group.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Dread disease rider

31. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Receivables
Money Order
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

32. Verifies that the account has enough money to cover the amount of the check
Catastrophic
Account # - Date of service - ICD-9 - Balance
Certified checks
Receivables

33. Money by the physician to the vendor
Comprehensive
A matrix
Workers compensation
Payables

34. What does the Americans with Disabilities Act prevent?
Catastrophic
Overseeing and implementing and compliance program - establish efficiently practice
Coinsurance
Prevents discrimination for people with disabilties

35. What is a day-end summary?
Where you stand depends on where you sit.
Financial analysis report of went on that day
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
explanation of benefits

36. Insurance that protects you from loss
Health maintenance organization
Where you stand depends on where you sit.
Restrictive
Blanket bonding

37. Patient that leaves no forwarding address
Major medical
A skip
13
The significant elements in any group usually constitute only a small portion of that group.

38. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Overseeing and implementing and compliance program - establish efficiently practice
Voucher's checks
Workers compensation
Restrictive

39. The most common disease of the impaired physician.
Time limit
Schedule same time & day for every week
Receipts
Alcoholism

40. Found in a Bank statement
Deductible
Asset
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Co-payment

41. The HIPAA Act concerns ___________ of a pat.
benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Non-Sufficient Funds - no money in their account
confidentiality

42. GiGo
A skip
Operating budget
7
Garbage in Garbage out

43. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
13
Prevents discrimination for people with disabilties
Alcoholism

44. NSF
preexisting condition
Non-Sufficient Funds - no money in their account
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
13

45. Filed with income taxes
W-2
Schedule same time & day for every week
Certified checks
Draw red line through the mistake - Make the correction - Date & initial

46. A sum of money provided in a insurance policy - payable for covered services is called...
Grace period
People tend to be promoted until they reach a level beyond their competence.
benefits
Payables

47. What are the four goals of a supervisor?
Patient giving permission to release their medical information.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Wave

48. What is contained in a Policy and Procedral Manual for a medical office?
Account # - Date of service - ICD-9 - Balance
Accident
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Posting

49. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
The balance - checks paid - withdraws - deposits - any information not posted on last statement
7
The significant elements in any group usually constitute only a small portion of that group.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

50. The law of effect
Overseeing and implementing and compliance program - establish efficiently practice
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Subscriber
Physician or facility