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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are the four goals of a supervisor?
Patient giving permission to release their medical information.
Nonconsecutive filing
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Fee profile

2. Application for a Social Security card
expectancy theory
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
SS-5

3. Pareto's Law- ( 80/20) rule
People tend to be promoted until they reach a level beyond their competence.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Open-office hours
The significant elements in any group usually constitute only a small portion of that group.

4. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Health maintenance organization
An activity expands to fill the time allotted to it.
Grace period
Garbage in Garbage out

5. A civilian health and medical program of the uniform services is called...
Financial analysis report of went on that day
Restrictive
Tri-care
Wave

6. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
7
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Draw and electronic line through it - Make the correction - Date & initial
Directing - coaching - supporting - delegating

7. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Wave
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Draw red line through the mistake - Make the correction - Date & initial

8. Verifies that the account has enough money to cover the amount of the check
Power - achievement - affiliation
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Certified checks
Adjuster

9. The theory about the importance of having and achieving a goal.
expectancy theory
An activity expands to fill the time allotted to it.
Blanket bonding
partial disabilities

10. The HIPAA Act concerns ___________ of a pat.
Medicare
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
confidentiality
Traveler's checks

11. A person who represents either party of an insurance claim is the____
Adjuster
Certified checks
Time limit
preexisting condition

12. A request for payment under an insurance contractor bond is called a(an)...
Consumer Protection Act
When they get unsatisfactory lab or progress reports
Alcoholism
Claim

13. Name the 3 columns used in conjunction with the Medicare fee schedule.
outpatient
participating physician
Traveler's checks
Participating - Non-participating - Limiting charge

14. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Payables
Where you stand depends on where you sit.
Health maintenance organization
participating physician

15. An unexpected event which may cause injury is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Claim
Accident
Traveler's checks

16. Form you fill out when hired
Account # - Date of service - ICD-9 - Balance
W-4
Usual Customary Reasonable
When they get unsatisfactory lab or progress reports

17. A health program for people age 65 and older under social security is called...
Medicare
preexisting condition
Alcoholism
Disbursement

18. One who belongs to a group insurance plan is called...
Subscriber
Power - achievement - affiliation
A matrix
Patient giving permission to release their medical information.

19. Attached with a stub that explains payment activity

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20. What are five signs of a great supervisor?
Blanket bonding
Grace period
Posting
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

21. Name four types of common imparities
Daily
Coordination of benefits
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Health maintenance organization

22. When should a physician handle calls from patients?
W-4
Directing - coaching - supporting - delegating
When they get unsatisfactory lab or progress reports
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

23. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Receivables
Overseeing and implementing and compliance program - establish efficiently practice
Dual choice
Coordination of benefits

24. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Ask permission to put them on hold & wait for a response
Draw red line through the mistake - Make the correction - Date & initial
preexisting condition

25. Cash that's used for small purchases in an office
People tend to be promoted until they reach a level beyond their competence.
Petty Cash
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Accident

26. Must be signed when purchased

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27. Name four management styles?
Directing - coaching - supporting - delegating
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Traveler's checks

28. Payment made periodically to keep and insurance policy in force is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Tri-care
premium
Payables

29. How often are bank deposits made in a medical office?
Daily
Financial analysis report of went on that day
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Tri-care

30. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Account
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Coordination of benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

31. Found in a Bank statement
provider
W-2
Usual Customary Reasonable
The balance - checks paid - withdraws - deposits - any information not posted on last statement

32. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
preexisting condition
Nonconsecutive filing
Ask permission to put them on hold & wait for a response

33. Filed with income taxes
W-2
partial disabilities
Receivables
Adjustments

34. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Garbage in Garbage out
Participating - Non-participating - Limiting charge
7

35. NSF
W-2
Blanket bonding
Non-Sufficient Funds - no money in their account
Accident

36. What is a release of information form?
W-2
Major medical
Patient giving permission to release their medical information.
Payables

37. Employer identification #
SS-4
Daily
Grace period
The significant elements in any group usually constitute only a small portion of that group.

38. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Dual choice
Coinsurance
7
The balance - checks paid - withdraws - deposits - any information not posted on last statement

39. A patient's financial statement
Nonconsecutive filing
Physiologic - safety - love belonging - self- esteem - self- actualization
Account
Prevents discrimination for people with disabilties

40. Parkinson's Law
Voucher's checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Disbursement
An activity expands to fill the time allotted to it.

41. The steps used in petty cash (in order).
Asset
Participating - Non-participating - Limiting charge
Schedule same time & day for every week
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

42. What does SOAP stand for?
premium
Consumer Protection Act
Subjective - Objective - Assessment - Plan
Wave

43. Copy of a transaction
Voucher's checks
Legal
Receipts
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

44. Patient that leaves no forwarding address
When they get unsatisfactory lab or progress reports
Dread disease rider
Workers compensation
A skip

45. The Pygmalion Effect
SS-4
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Participating - Non-participating - Limiting charge
Physician or facility

46. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
expectancy theory
outpatient
Legal
W-4

47. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Catastrophic
Clustering
partial disabilities
Where you stand depends on where you sit.

48. The law of effect
Payables
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Garbage in Garbage out
Time limit

49. The information that must be collected when taking a phone message

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50. GiGo
Garbage in Garbage out
Wave
An activity expands to fill the time allotted to it.
Participating - Non-participating - Limiting charge

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Medical Office Management

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