Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Found in a Bank statement
Wave
Operating budget
Co-payment
The balance - checks paid - withdraws - deposits - any information not posted on last statement

2. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Co-payment
Clustering
7
explanation of benefits

3. Money that's paid out
Health maintenance organization
Disbursement
Overseeing and implementing and compliance program - establish efficiently practice
A matrix

4. A person or institution that gives medical care is a...
Non-Sufficient Funds - no money in their account
Fee profile
provider
Open-office hours

5. One who belongs to a group insurance plan is called...
Alcoholism
Subscriber
Prevents discrimination for people with disabilties
Power - achievement - affiliation

6. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Directing - coaching - supporting - delegating
Draw and electronic line through it - Make the correction - Date & initial

7. Times physicians aren't available
SS-5
expectancy theory
Adjuster
A matrix

8. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Where you stand depends on where you sit.
partial disabilities
Coordination of benefits
Comprehensive

9. What are the types of commitment as it applies to employees?
Wave
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Physician or facility
Account # - Date of service - ICD-9 - Balance

10. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Subjective - Objective - Assessment - Plan
Major medical
Deductible
Health maintenance organization

11. The theory about the importance of having and achieving a goal.
expectancy theory
Restrictive
Physiologic - safety - love belonging - self- esteem - self- actualization
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

12. How often are bank deposits made in a medical office?
Major medical
Blanket bonding
Daily
Physician or facility

13. Cash that's used for small purchases in an office
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Cashier's checks
When they get unsatisfactory lab or progress reports
Petty Cash

14. Consists of all the costs to run an office
Operating budget
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Certified checks
Tri-care

15. Numbers read in a specific order
People tend to be promoted until they reach a level beyond their competence.
Consumer Protection Act
Adjustments
Nonconsecutive filing

16. Guaranteed by the third party
provider
Restrictive
Money Order
Asset

17. An amount the insured must pay before policy benefits begin is called....
Deductible
Power - achievement - affiliation
confidentiality
Payables

18. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
Disbursement
Co-payment
Grace period

19. What does SOAP stand for?
Money Order
Subjective - Objective - Assessment - Plan
Open-office hours
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

20. Money owed to the physician from the patient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Voucher's checks
W-4
Receivables

21. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Alcoholism
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Fee profile
Comprehensive

22. Form you fill out when hired
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
W-4
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

23. What is a day-end summary?
An activity expands to fill the time allotted to it.
Financial analysis report of went on that day
Co-payment
Petty Cash

24. Employer identification #
Time limit
Alcoholism
SS-4
Traveler's checks

25. A person who represents either party of an insurance claim is the____
Claim
Major medical
Money Order
Adjuster

26. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Where you stand depends on where you sit.
Receivables
Usual Customary Reasonable

27. Name four ways to control costs in a medical practice?
Medicare
Money Order
Coordination of benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

28. Benefits that are made in the form of cash payments are known as...
Prevents discrimination for people with disabilties
Coinsurance
Schedule same time & day for every week
indemnities

29. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Streaming
preexisting condition
indemnities
Alcoholism

30. Money by the physician to the vendor
Payables
Streaming
Traveler's checks
A skip

31. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
partial disabilities
Daily
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

32. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Money Order
Deductible
Draw red line through the mistake - Make the correction - Date & initial

33. A health program for people age 65 and older under social security is called...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
preexisting condition
Physician or facility
Medicare

34. Must be signed when purchased

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35. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Time limit
Open-office hours
Restrictive

36. Set appointment times
A skip
Subscriber
Streaming
7

37. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Wave
Draw red line through the mistake - Make the correction - Date & initial
outpatient
Usual Customary Reasonable

38. When should a physician handle calls from patients?
Wave
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
When they get unsatisfactory lab or progress reports
Time limit

39. Pareto's Law- ( 80/20) rule
Physiologic - safety - love belonging - self- esteem - self- actualization
Financial analysis report of went on that day
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
The significant elements in any group usually constitute only a small portion of that group.

40. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
partial disabilities
SS-5
inpatient

41. The HIPAA Act concerns ___________ of a pat.
confidentiality
outpatient
Restrictive
Money Order

42. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Non-Sufficient Funds - no money in their account
Coinsurance
Payables
Grace period

43. Insurance that protects you from loss
Non-Sufficient Funds - no money in their account
Blanket bonding
Workers compensation
Tri-care

44. A sum of money provided in a insurance policy - payable for covered services is called...
Comprehensive
Nonconsecutive filing
benefits
Medicare

45. Anything that's owned
Schedule same time & day for every week
Asset
premium
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

46. What does UCR stand for?
People tend to be promoted until they reach a level beyond their competence.
Streaming
Draw and electronic line through it - Make the correction - Date & initial
Usual Customary Reasonable

47. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Asset
Subjective - Objective - Assessment - Plan
13
Account

48. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
indemnities
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Workers compensation
explanation of benefits

49. What does the Americans with Disabilities Act prevent?
7
Prevents discrimination for people with disabilties
Subjective - Objective - Assessment - Plan
Wave

50. Patient that leaves no forwarding address
Claim
A skip
SS-4
Time limit