Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. NSF
Garbage in Garbage out
Account
Participating - Non-participating - Limiting charge
Non-Sufficient Funds - no money in their account

2. Payment made periodically to keep and insurance policy in force is called...
premium
outpatient
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Usual Customary Reasonable

3. A person or institution that gives medical care is a...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
provider
Deductible
When they get unsatisfactory lab or progress reports

4. Put all the patients with similar symptoms/problems together
Patient giving permission to release their medical information.
Legal
Clustering
indemnities

5. A request for payment under an insurance contractor bond is called a(an)...
Participating - Non-participating - Limiting charge
Claim
inpatient
Co-payment

6. A person who represents either party of an insurance claim is the____
Physician or facility
confidentiality
Adjuster
Participating - Non-participating - Limiting charge

7. Benefits that are made in the form of cash payments are known as...
indemnities
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
provider
Physiologic - safety - love belonging - self- esteem - self- actualization

8. The HIPAA Act concerns ___________ of a pat.
Blanket bonding
A matrix
Operating budget
confidentiality

9. Pareto's Law- ( 80/20) rule
partial disabilities
The significant elements in any group usually constitute only a small portion of that group.
Comprehensive
Receipts

10. What are the types of commitment as it applies to employees?
participating physician
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Physician or facility
Power - achievement - affiliation

11. An amount the insured must pay before policy benefits begin is called....
Operating budget
Account # - Date of service - ICD-9 - Balance
Certified checks
Deductible

12. Parkinson's Law
Adjustments
Open-office hours
Fee profile
An activity expands to fill the time allotted to it.

13. A sum of money provided in a insurance policy - payable for covered services is called...
A skip
Schedule same time & day for every week
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
benefits

14. The steps used in petty cash (in order).
A matrix
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Disbursement
Non-Sufficient Funds - no money in their account

15. The original chart belongs to the...
outpatient
Major medical
Voucher's checks
Physician or facility

16. When should a physician handle calls from patients?
Garbage in Garbage out
When they get unsatisfactory lab or progress reports
Payables
Coinsurance

17. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
An activity expands to fill the time allotted to it.
Open-office hours
Fee profile
Major medical

18. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Patient giving permission to release their medical information.
Draw red line through the mistake - Make the correction - Date & initial
Fee profile

19. Name six types of supervisors
Financial analysis report of went on that day
Coinsurance
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Legal

20. Employer identification #
expectancy theory
SS-4
Deductible
preexisting condition

21. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Daily
Receivables
partial disabilities

22. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Operating budget

23. Anything that's owned
W-2
Asset
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

24. Times physicians aren't available
A matrix
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Adjustments
Consumer Protection Act

25. Application for a Social Security card
SS-5
Coordination of benefits
Grace period
Blanket bonding

26. Set appointment times
Streaming
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Deductible
Blanket bonding

27. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Certified checks
Physiologic - safety - love belonging - self- esteem - self- actualization
Workers compensation
The balance - checks paid - withdraws - deposits - any information not posted on last statement

28. Change in a posted account
Money Order
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Adjustments
Financial analysis report of went on that day

29. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Overseeing and implementing and compliance program - establish efficiently practice
Adjustments
Blanket bonding

30. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
The significant elements in any group usually constitute only a small portion of that group.
Coinsurance
Where you stand depends on where you sit.
Coordination of benefits

31. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
premium
Open-office hours
participating physician
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

32. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Medicare
Open-office hours
Dual choice

33. One who belongs to a group insurance plan is called...
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Subjective - Objective - Assessment - Plan
Subscriber

34. Name the priority of order in which patients should be seen starting with the most important to the least important.
Fee profile
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Account # - Date of service - ICD-9 - Balance

35. Patient that leaves no forwarding address
A skip
Tri-care
Posting
indemnities

36. What does UCR stand for?
Receipts
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Usual Customary Reasonable
Physician or facility

37. Form you fill out when hired
W-4
preexisting condition
Legal
Where you stand depends on where you sit.

38. What is a release of information form?
Traveler's checks
Co-payment
Prevents discrimination for people with disabilties
Patient giving permission to release their medical information.

39. How often are bank deposits made in a medical office?
Daily
Non-Sufficient Funds - no money in their account
Tri-care
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

40. A bed patient in a hospital is called a...
Certified checks
When they get unsatisfactory lab or progress reports
participating physician
inpatient

41. A health program for people age 65 and older under social security is called...
SS-4
Medicare
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Draw red line through the mistake - Make the correction - Date & initial

42. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Co-payment
Posting
confidentiality

43. A patient's financial statement
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Physiologic - safety - love belonging - self- esteem - self- actualization
Account
Where you stand depends on where you sit.

44. Guaranteed by the third party
Money Order
Daily
Claim
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

45. Name four management styles?
SS-5
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Directing - coaching - supporting - delegating
Draw red line through the mistake - Make the correction - Date & initial

46. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Fee profile
confidentiality
Consumer Protection Act

47. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Draw red line through the mistake - Make the correction - Date & initial
Daily
Cashier's checks
Comprehensive

48. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
When they get unsatisfactory lab or progress reports
Health maintenance organization
An activity expands to fill the time allotted to it.
Account

49. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Overseeing and implementing and compliance program - establish efficiently practice
Certified checks
Daily

50. A civilian health and medical program of the uniform services is called...
Tri-care
Account # - Date of service - ICD-9 - Balance
Restrictive
Schedule same time & day for every week