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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Filed with income taxes
W-2
provider
Coinsurance
Overseeing and implementing and compliance program - establish efficiently practice

2. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
inpatient
explanation of benefits
Coordination of benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

3. Attached with a stub that explains payment activity

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4. Miles Law
partial disabilities
Where you stand depends on where you sit.
An activity expands to fill the time allotted to it.
provider

5. Verifies that the account has enough money to cover the amount of the check
Physiologic - safety - love belonging - self- esteem - self- actualization
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Certified checks
An activity expands to fill the time allotted to it.

6. Must be signed when purchased

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7. Money owed to the physician from the patient
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Receivables
A matrix
Posting

8. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Co-payment
Restrictive
Usual Customary Reasonable
13

9. A bed patient in a hospital is called a...
Workers compensation
Alcoholism
inpatient
indemnities

10. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Clustering
Consumer Protection Act
Workers compensation
Overseeing and implementing and compliance program - establish efficiently practice

11. List of all financial transactions on a ledger
Physician or facility
Asset
Posting
Dual choice

12. What does SOAP stand for?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Fee profile
Medicare
Subjective - Objective - Assessment - Plan

13. How often are bank deposits made in a medical office?
People tend to be promoted until they reach a level beyond their competence.
Asset
Daily
When they get unsatisfactory lab or progress reports

14. Pareto's Law- ( 80/20) rule
A skip
Usual Customary Reasonable
Voucher's checks
The significant elements in any group usually constitute only a small portion of that group.

15. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Claim
Streaming
explanation of benefits
participating physician

16. Name four types of common imparities
Health maintenance organization
People tend to be promoted until they reach a level beyond their competence.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

17. The information in the chart belongs to the...
premium
Restrictive
Medicare
Patient

18. Benefits that are made in the form of cash payments are known as...
Fee profile
Nonconsecutive filing
indemnities
Grace period

19. Name the priority of order in which patients should be seen starting with the most important to the least important.
When they get unsatisfactory lab or progress reports
Account # - Date of service - ICD-9 - Balance
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patient giving permission to release their medical information.

20. An unexpected event which may cause injury is called...
Participating - Non-participating - Limiting charge
expectancy theory
Accident
When they get unsatisfactory lab or progress reports

21. The information that must be collected when taking a phone message

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22. A request for payment under an insurance contractor bond is called a(an)...
Physician or facility
Account # - Date of service - ICD-9 - Balance
Claim
Coordination of benefits

23. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Account # - Date of service - ICD-9 - Balance
provider
The significant elements in any group usually constitute only a small portion of that group.
Dual choice

24. Found in a Bank statement
Receipts
The balance - checks paid - withdraws - deposits - any information not posted on last statement
benefits
Subjective - Objective - Assessment - Plan

25. A health program for people age 65 and older under social security is called...
Petty Cash
A matrix
Where you stand depends on where you sit.
Medicare

26. Guaranteed by the third party
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Money Order
An activity expands to fill the time allotted to it.
Cashier's checks

27. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Patient
partial disabilities
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

28. The law of effect
premium
explanation of benefits
Open-office hours
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

29. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Petty Cash
outpatient
preexisting condition
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

30. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
People tend to be promoted until they reach a level beyond their competence.
SS-4
Catastrophic
Grace period

31. The most common disease of the impaired physician.
Alcoholism
Subjective - Objective - Assessment - Plan
Garbage in Garbage out
Money Order

32. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Receivables
Overseeing and implementing and compliance program - establish efficiently practice
Co-payment
Subscriber

33. Patient that leaves no forwarding address
Patient
Workers compensation
Comprehensive
A skip

34. The original chart belongs to the...
Physician or facility
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
SS-5
confidentiality

35. An appointment book is considered what kind of document?
Subjective - Objective - Assessment - Plan
Comprehensive
Legal
When they get unsatisfactory lab or progress reports

36. The Peter Principle
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
People tend to be promoted until they reach a level beyond their competence.
Power - achievement - affiliation
SS-5

37. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
inpatient
Streaming
Non-Sufficient Funds - no money in their account
Comprehensive

38. Change in a posted account
An activity expands to fill the time allotted to it.
Non-Sufficient Funds - no money in their account
Adjustments
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

39. Application for a Social Security card
Subjective - Objective - Assessment - Plan
SS-5
Voucher's checks
Wave

40. The theory about the importance of having and achieving a goal.
Accident
expectancy theory
Posting
inpatient

41. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Catastrophic
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Workers compensation
Account # - Date of service - ICD-9 - Balance

42. A sum of money provided in a insurance policy - payable for covered services is called...
Account # - Date of service - ICD-9 - Balance
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
benefits
partial disabilities

43. Anything that's owned
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Asset
explanation of benefits
Money Order

44. A civilian health and medical program of the uniform services is called...
Clustering
Tri-care
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
13

45. What are five signs of a great supervisor?
Dread disease rider
Major medical
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Schedule same time & day for every week

46. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Accident
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

47. A patient's financial statement
Account
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Where you stand depends on where you sit.

48. In the Learned Needs theory - what are the 3 core needs?
Adjuster
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Power - achievement - affiliation
SS-5

49. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Patient giving permission to release their medical information.
Nonconsecutive filing
Alcoholism

50. Name four management styles?
Asset
Patient giving permission to release their medical information.
Fee profile
Directing - coaching - supporting - delegating