Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A civilian health and medical program of the uniform services is called...
Tri-care
Usual Customary Reasonable
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Major medical

2. A person who represents either party of an insurance claim is the____
Ask permission to put them on hold & wait for a response
confidentiality
Account # - Date of service - ICD-9 - Balance
Adjuster

3. Cash that's used for small purchases in an office
Petty Cash
A skip
Catastrophic
Adjuster

4. Set appointment times
Streaming
Asset
SS-5
Open-office hours

5. The most common disease of the impaired physician.
partial disabilities
participating physician
Alcoholism
Fee profile

6. Copy of a transaction
Certified checks
Operating budget
Posting
Receipts

7. List six motivational theories
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
7
Patient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

8. A health program for people age 65 and older under social security is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
W-4
Catastrophic
Medicare

9. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Comprehensive
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

10. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
A skip
Clustering
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
partial disabilities

11. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
provider
Catastrophic
Major medical

12. What does the Americans with Disabilities Act prevent?
confidentiality
Prevents discrimination for people with disabilties
Draw and electronic line through it - Make the correction - Date & initial
Health maintenance organization

13. Patient that leaves no forwarding address
Restrictive
A skip
Accident
Medicare

14. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Comprehensive
Open-office hours
confidentiality

15. How often are bank deposits made in a medical office?
partial disabilities
Daily
Posting
Grace period

16. Application for a Social Security card
Receipts
Major medical
SS-5
inpatient

17. The law of effect
Legal
Alcoholism
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

18. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Legal
Financial analysis report of went on that day
Consumer Protection Act

19. Filed with income taxes
Adjustments
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Subscriber
W-2

20. What is a release of information form?
Patient giving permission to release their medical information.
Nonconsecutive filing
Adjuster
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

21. An amount the insured must pay before policy benefits begin is called....
Deductible
Operating budget
Receipts
Time limit

22. What are the five levels of Abraham Maslow's Hierarchy of needs
The significant elements in any group usually constitute only a small portion of that group.
Physiologic - safety - love belonging - self- esteem - self- actualization
Financial analysis report of went on that day
Tri-care

23. What does SOAP stand for?
Ask permission to put them on hold & wait for a response
Money Order
Subjective - Objective - Assessment - Plan
Catastrophic

24. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Account
Restrictive

25. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Nonconsecutive filing
Comprehensive
Streaming

26. GiGo
Health maintenance organization
Dread disease rider
Garbage in Garbage out
Streaming

27. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Receivables
Adjustments
provider

28. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Account
Open-office hours
Tri-care

29. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Draw and electronic line through it - Make the correction - Date & initial
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A skip

30. The HIPAA Act concerns ___________ of a pat.
Posting
confidentiality
Coordination of benefits
W-2

31. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Dual choice
SS-5
Coordination of benefits
Blanket bonding

32. Name four types of common imparities
Workers compensation
Major medical
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

33. Money by the physician to the vendor
Petty Cash
Payables
13
Prevents discrimination for people with disabilties

34. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Schedule same time & day for every week
Deductible
A skip

35. The original chart belongs to the...
Physician or facility
Restrictive
When they get unsatisfactory lab or progress reports
Patient giving permission to release their medical information.

36. Parkinson's Law
An activity expands to fill the time allotted to it.
Participating - Non-participating - Limiting charge
Patient
partial disabilities

37. A person or institution that gives medical care is a...
provider
Tri-care
SS-4
Catastrophic

38. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Streaming
participating physician
Subscriber
Operating budget

39. Name six types of supervisors
Power - achievement - affiliation
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Certified checks
Grace period

40. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Consumer Protection Act
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Adjustments

41. What does UCR stand for?
Usual Customary Reasonable
SS-5
Draw red line through the mistake - Make the correction - Date & initial
Patient

42. One who belongs to a group insurance plan is called...
Subscriber
When they get unsatisfactory lab or progress reports
Tri-care
premium

43. The information in the chart belongs to the...
People tend to be promoted until they reach a level beyond their competence.
Patient
Payables
Patient giving permission to release their medical information.

44. Benefits that are made in the form of cash payments are known as...
Major medical
indemnities
A matrix
partial disabilities

45. Miles Law
Where you stand depends on where you sit.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
preexisting condition
Account # - Date of service - ICD-9 - Balance

46. Verifies that the account has enough money to cover the amount of the check
W-2
Catastrophic
Certified checks
participating physician

47. Form you fill out when hired
W-4
explanation of benefits
expectancy theory
Claim

48. Money owed to the physician from the patient
Garbage in Garbage out
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Fee profile
Receivables

49. A compilation of average fees paid over time
Operating budget
People tend to be promoted until they reach a level beyond their competence.
Fee profile
Patient

50. Times physicians aren't available
The significant elements in any group usually constitute only a small portion of that group.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Restrictive
A matrix