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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Alcoholism
benefits
outpatient

2. Pareto's Law- ( 80/20) rule
Receipts
The significant elements in any group usually constitute only a small portion of that group.
W-2
Alcoholism

3. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Directing - coaching - supporting - delegating
W-2
participating physician
Coinsurance

4. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Posting
Restrictive
outpatient
Wave

5. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Dread disease rider
SS-5
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

6. Guaranteed by the third party
Alcoholism
Money Order
Subscriber
Health maintenance organization

7. A patient's financial statement
inpatient
confidentiality
expectancy theory
Account

8. In the Learned Needs theory - what are the 3 core needs?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Power - achievement - affiliation
Draw red line through the mistake - Make the correction - Date & initial
Blanket bonding

9. The most common disease of the impaired physician.
Alcoholism
Catastrophic
Tri-care
Subscriber

10. NSF
Subscriber
Daily
Payables
Non-Sufficient Funds - no money in their account

11. Put all the patients with similar symptoms/problems together
Grace period
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Clustering
Draw and electronic line through it - Make the correction - Date & initial

12. List six motivational theories
Subjective - Objective - Assessment - Plan
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Asset
premium

13. What are five signs of a great supervisor?
indemnities
Non-Sufficient Funds - no money in their account
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
outpatient

14. Form you fill out when hired
W-4
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
An activity expands to fill the time allotted to it.
Overseeing and implementing and compliance program - establish efficiently practice

15. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
A matrix
Deductible
Draw and electronic line through it - Make the correction - Date & initial
Major medical

16. A compilation of average fees paid over time
Fee profile
Coinsurance
Time limit
Coordination of benefits

17. Found on an Encounter form
Draw and electronic line through it - Make the correction - Date & initial
Account # - Date of service - ICD-9 - Balance
Traveler's checks
W-2

18. Set appointment times
Draw red line through the mistake - Make the correction - Date & initial
Blanket bonding
Draw and electronic line through it - Make the correction - Date & initial
Streaming

19. The information that must be collected when taking a phone message

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20. The HIPAA Act concerns ___________ of a pat.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Petty Cash
confidentiality
inpatient

21. A health program for people age 65 and older under social security is called...
Coinsurance
Medicare
Physiologic - safety - love belonging - self- esteem - self- actualization
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

22. Name four types of common imparities
Physician or facility
An activity expands to fill the time allotted to it.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Daily

23. A bed patient in a hospital is called a...
Petty Cash
Comprehensive
indemnities
inpatient

24. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Open-office hours
13
Payables

25. Insurance that protects you from loss
Blanket bonding
Disbursement
Health maintenance organization
Asset

26. Duties of a compliance officer
Usual Customary Reasonable
Overseeing and implementing and compliance program - establish efficiently practice
Operating budget
Power - achievement - affiliation

27. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Adjuster
Dual choice
inpatient
Traveler's checks

28. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Catastrophic
Cashier's checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

29. Change in a posted account
A matrix
Coordination of benefits
Open-office hours
Adjustments

30. A person who represents either party of an insurance claim is the____
Ask permission to put them on hold & wait for a response
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Adjuster
Comprehensive

31. One who belongs to a group insurance plan is called...
A skip
Consumer Protection Act
confidentiality
Subscriber

32. An appointment book is considered what kind of document?
Financial analysis report of went on that day
Time limit
Legal
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

33. Name four management styles?
Subscriber
Directing - coaching - supporting - delegating
When they get unsatisfactory lab or progress reports
Blanket bonding

34. The Pygmalion Effect
Asset
Account
Alcoholism
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

35. What are the types of commitment as it applies to employees?
13
Dread disease rider
Daily
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

36. Money by the physician to the vendor
Adjuster
Fee profile
Streaming
Payables

37. Benefits that are made in the form of cash payments are known as...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Posting
indemnities
Tri-care

38. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Patient
Alcoholism
Blanket bonding
Major medical

39. Application for a Social Security card
premium
SS-5
Adjustments
inpatient

40. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Restrictive
expectancy theory
Health maintenance organization
Accident

41. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Patient
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Tri-care

42. Parkinson's Law
Restrictive
An activity expands to fill the time allotted to it.
SS-4
Disbursement

43. Drawn against the issuing bank

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44. What are the four goals of a supervisor?
Directing - coaching - supporting - delegating
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Payables

45. The original chart belongs to the...
Physician or facility
benefits
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Medicare

46. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
participating physician
provider
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

47. Money that's paid out
Patient
Disbursement
Grace period
Garbage in Garbage out

48. Anything that's owned
Asset
explanation of benefits
Time limit
The balance - checks paid - withdraws - deposits - any information not posted on last statement

49. How often are bank deposits made in a medical office?
Patient giving permission to release their medical information.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Daily
Time limit

50. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Non-Sufficient Funds - no money in their account
Open-office hours
People tend to be promoted until they reach a level beyond their competence.
Physiologic - safety - love belonging - self- esteem - self- actualization

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Medical Office Management

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