Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
7
Certified checks
Voucher's checks

2. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
Subjective - Objective - Assessment - Plan
Traveler's checks
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

3. Application for a Social Security card
SS-5
Operating budget
premium
13

4. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Schedule same time & day for every week
Workers compensation
Restrictive
Consumer Protection Act

5. Verifies that the account has enough money to cover the amount of the check
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Open-office hours
Certified checks
Coinsurance

6. How often are bank deposits made in a medical office?
Where you stand depends on where you sit.
Daily
Streaming
W-4

7. The theory about the importance of having and achieving a goal.
expectancy theory
Coordination of benefits
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Operating budget

8. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Fee profile
Petty Cash
Open-office hours

9. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Receipts
Voucher's checks
preexisting condition
Deductible

10. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Major medical
The balance - checks paid - withdraws - deposits - any information not posted on last statement
An activity expands to fill the time allotted to it.

11. Money owed to the physician from the patient
Subscriber
13
Time limit
Receivables

12. What does SOAP stand for?
premium
The significant elements in any group usually constitute only a small portion of that group.
Subjective - Objective - Assessment - Plan
Patient giving permission to release their medical information.

13. Anything that's owned
Money Order
Grace period
Asset
Adjuster

14. Employer identification #
Directing - coaching - supporting - delegating
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Wave
SS-4

15. Times physicians aren't available
Schedule same time & day for every week
A skip
A matrix
premium

16. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
SS-4
Petty Cash
Schedule same time & day for every week
Open-office hours

17. Name six types of supervisors
Time limit
Grace period
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Patient

18. A compilation of average fees paid over time
Fee profile
The significant elements in any group usually constitute only a small portion of that group.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Restrictive

19. Found in a Bank statement
Alcoholism
The balance - checks paid - withdraws - deposits - any information not posted on last statement
7
Financial analysis report of went on that day

20. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Subscriber
Fee profile

21. The information that must be collected when taking a phone message

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

22. The most common disease of the impaired physician.
Grace period
Non-Sufficient Funds - no money in their account
Petty Cash
Alcoholism

23. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Non-Sufficient Funds - no money in their account
Posting
Coordination of benefits
Draw and electronic line through it - Make the correction - Date & initial

24. When should a physician handle calls from patients?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Physician or facility
When they get unsatisfactory lab or progress reports
Disbursement

25. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
preexisting condition
13
Subjective - Objective - Assessment - Plan
Receipts

26. The order to prepare an office to open.
Patient giving permission to release their medical information.
outpatient
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Draw red line through the mistake - Make the correction - Date & initial

27. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Non-Sufficient Funds - no money in their account
expectancy theory
Comprehensive

28. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Catastrophic
Restrictive
SS-4

29. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Prevents discrimination for people with disabilties
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Comprehensive
A skip

30. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Daily
Petty Cash
W-4

31. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Health maintenance organization
Tri-care
7

32. What is a day-end summary?
Financial analysis report of went on that day
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Posting
Adjuster

33. A civilian health and medical program of the uniform services is called...
Subscriber
Tri-care
An activity expands to fill the time allotted to it.
participating physician

34. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Prevents discrimination for people with disabilties
Open-office hours
Blanket bonding

35. Copy of a transaction
Receipts
An activity expands to fill the time allotted to it.
Co-payment
The balance - checks paid - withdraws - deposits - any information not posted on last statement

36. List of all financial transactions on a ledger
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Posting
preexisting condition
Schedule same time & day for every week

37. An unexpected event which may cause injury is called...
Certified checks
Accident
Physiologic - safety - love belonging - self- esteem - self- actualization
Usual Customary Reasonable

38. Parkinson's Law
Draw and electronic line through it - Make the correction - Date & initial
7
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
An activity expands to fill the time allotted to it.

39. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Deductible
Patient
Health maintenance organization
Consumer Protection Act

40. A request for payment under an insurance contractor bond is called a(an)...
Claim
indemnities
Financial analysis report of went on that day
partial disabilities

41. The law of effect
benefits
Overseeing and implementing and compliance program - establish efficiently practice
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
expectancy theory

42. A bed patient in a hospital is called a...
Dread disease rider
inpatient
W-2
Consumer Protection Act

43. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Health maintenance organization
Receivables
inpatient

44. The original chart belongs to the...
Certified checks
Physician or facility
Medicare
Draw and electronic line through it - Make the correction - Date & initial

45. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Garbage in Garbage out
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
benefits

46. Must be signed when purchased

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

47. Consists of all the costs to run an office
13
provider
Operating budget
People tend to be promoted until they reach a level beyond their competence.

48. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Usual Customary Reasonable
Comprehensive
Legal

49. Name four ways to control costs in a medical practice?
Tri-care
Co-payment
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Streaming

50. What are five signs of a great supervisor?
participating physician
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
An activity expands to fill the time allotted to it.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.