Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
7
Adjustments
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Draw red line through the mistake - Make the correction - Date & initial

2. A civilian health and medical program of the uniform services is called...
Tri-care
Subjective - Objective - Assessment - Plan
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Coinsurance

3. The most common disease of the impaired physician.
Alcoholism
Cashier's checks
premium
Disbursement

4. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
13
People tend to be promoted until they reach a level beyond their competence.
Catastrophic
participating physician

5. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Adjustments
confidentiality
Non-Sufficient Funds - no money in their account

6. The theory about the importance of having and achieving a goal.
An activity expands to fill the time allotted to it.
expectancy theory
Co-payment
Nonconsecutive filing

7. A request for payment under an insurance contractor bond is called a(an)...
Physician or facility
Dual choice
Claim
participating physician

8. Pareto's Law- ( 80/20) rule
Claim
The significant elements in any group usually constitute only a small portion of that group.
Prevents discrimination for people with disabilties
Account

9. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Dual choice
Garbage in Garbage out
Deductible

10. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
provider
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Wave
Health maintenance organization

11. Filed with income taxes
Subjective - Objective - Assessment - Plan
indemnities
W-2
Consumer Protection Act

12. What is contained in a Policy and Procedral Manual for a medical office?
Accident
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Coordination of benefits
Dread disease rider

13. Cash that's used for small purchases in an office
Major medical
Petty Cash
Clustering
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

14. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Fee profile
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Health maintenance organization
Traveler's checks

15. A patient's financial statement
The significant elements in any group usually constitute only a small portion of that group.
Account
Nonconsecutive filing
Tri-care

16. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Ask permission to put them on hold & wait for a response
Deductible
Comprehensive
Tri-care

17. Change in a posted account
expectancy theory
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Adjustments
Accident

18. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Petty Cash
outpatient
Daily
Schedule same time & day for every week

19. The original chart belongs to the...
Physician or facility
Workers compensation
Overseeing and implementing and compliance program - establish efficiently practice
Time limit

20. GiGo
Garbage in Garbage out
Participating - Non-participating - Limiting charge
SS-4
Adjustments

21. Attached with a stub that explains payment activity

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22. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
benefits
Power - achievement - affiliation
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

23. Payment made periodically to keep and insurance policy in force is called...
Prevents discrimination for people with disabilties
Certified checks
Financial analysis report of went on that day
premium

24. Parkinson's Law
Physiologic - safety - love belonging - self- esteem - self- actualization
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
An activity expands to fill the time allotted to it.
partial disabilities

25. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
W-2
Usual Customary Reasonable
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Open-office hours

26. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
13

27. List of all financial transactions on a ledger
The significant elements in any group usually constitute only a small portion of that group.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Posting
provider

28. Anything that's owned
A skip
provider
Receivables
Asset

29. Name six types of supervisors
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
SS-5
Petty Cash
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

30. What is a day-end summary?
Financial analysis report of went on that day
Dread disease rider
Grace period
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

31. What are the four goals of a supervisor?
premium
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Major medical
Overseeing and implementing and compliance program - establish efficiently practice

32. The law of effect
Adjuster
inpatient
An activity expands to fill the time allotted to it.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

33. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Major medical
partial disabilities
Directing - coaching - supporting - delegating
Catastrophic

34. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Non-Sufficient Funds - no money in their account
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Co-payment

35. Set appointment times
Money Order
Cashier's checks
Streaming
Workers compensation

36. Copy of a transaction
Receipts
Physiologic - safety - love belonging - self- esteem - self- actualization
Prevents discrimination for people with disabilties
Accident

37. Numbers read in a specific order
The significant elements in any group usually constitute only a small portion of that group.
Nonconsecutive filing
Power - achievement - affiliation
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

38. Found on an Encounter form
Physician or facility
A matrix
Account # - Date of service - ICD-9 - Balance
A skip

39. Money by the physician to the vendor
partial disabilities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Payables
Deductible

40. A health program for people age 65 and older under social security is called...
outpatient
A matrix
SS-5
Medicare

41. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Draw and electronic line through it - Make the correction - Date & initial
Schedule same time & day for every week
preexisting condition

42. Verifies that the account has enough money to cover the amount of the check
Traveler's checks
Certified checks
W-2
W-4

43. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Posting
Co-payment
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Dual choice

44. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Draw and electronic line through it - Make the correction - Date & initial
7
Grace period
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

45. One who belongs to a group insurance plan is called...
Subscriber
7
Coordination of benefits
Physiologic - safety - love belonging - self- esteem - self- actualization

46. Benefits that are made in the form of cash payments are known as...
Coinsurance
outpatient
indemnities
Patient

47. A bed patient in a hospital is called a...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Legal
Time limit
inpatient

48. Consists of all the costs to run an office
Operating budget
Garbage in Garbage out
Accident
Restrictive

49. A rider added to a policy to provide additional benefits for certain conditions is called...
Restrictive
W-4
Participating - Non-participating - Limiting charge
Dread disease rider

50. A compilation of average fees paid over time
Fee profile
SS-4
Blanket bonding
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.