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Test your basic knowledge |
Medical Office Management
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employer identification #
Physiologic - safety - love belonging - self- esteem - self- actualization
provider
SS-4
Payables
2. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Subscriber
Co-payment
Workers compensation
Traveler's checks
3. Set appointment times
W-2
Streaming
Open-office hours
Comprehensive
4. Parkinson's Law
Comprehensive
benefits
Posting
An activity expands to fill the time allotted to it.
5. What does the Americans with Disabilities Act prevent?
An activity expands to fill the time allotted to it.
Draw and electronic line through it - Make the correction - Date & initial
Prevents discrimination for people with disabilties
outpatient
6. Application for a Social Security card
A matrix
SS-5
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Patient giving permission to release their medical information.
7. Form you fill out when hired
W-4
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
A matrix
7
8. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
A skip
Cashier's checks
Draw and electronic line through it - Make the correction - Date & initial
Ask permission to put them on hold & wait for a response
9. Found in a Bank statement
Major medical
Prevents discrimination for people with disabilties
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Consumer Protection Act
10. Change in a posted account
Account # - Date of service - ICD-9 - Balance
indemnities
Adjustments
Asset
11. Name four management styles?
A skip
Directing - coaching - supporting - delegating
Non-Sufficient Funds - no money in their account
Account
12. Verifies that the account has enough money to cover the amount of the check
Dual choice
Certified checks
Usual Customary Reasonable
expectancy theory
13. The information in the chart belongs to the...
Patient
W-2
Certified checks
Participating - Non-participating - Limiting charge
14. GiGo
Traveler's checks
Petty Cash
Coordination of benefits
Garbage in Garbage out
15. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
outpatient
Wave
Clustering
A matrix
16. The theory about the importance of having and achieving a goal.
expectancy theory
Garbage in Garbage out
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Account # - Date of service - ICD-9 - Balance
17. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
13
Daily
Posting
18. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
partial disabilities
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Grace period
19. Copy of a transaction
Receipts
Blanket bonding
benefits
A matrix
20. Name the priority of order in which patients should be seen starting with the most important to the least important.
Draw red line through the mistake - Make the correction - Date & initial
indemnities
Subscriber
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
21. A civilian health and medical program of the uniform services is called...
Posting
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
expectancy theory
Tri-care
22. Patient that leaves no forwarding address
A skip
Major medical
Garbage in Garbage out
confidentiality
23. A patient's financial statement
Account # - Date of service - ICD-9 - Balance
Account
Receivables
Tri-care
24. The Peter Principle
Non-Sufficient Funds - no money in their account
explanation of benefits
Workers compensation
People tend to be promoted until they reach a level beyond their competence.
25. A health program for people age 65 and older under social security is called...
Medicare
Disbursement
Workers compensation
Consumer Protection Act
26. Drawn against the issuing bank
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27. Filed with income taxes
W-2
Comprehensive
Grace period
Ask permission to put them on hold & wait for a response
28. The original chart belongs to the...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Wave
Subjective - Objective - Assessment - Plan
Physician or facility
29. What are the five levels of Abraham Maslow's Hierarchy of needs
Schedule same time & day for every week
Physiologic - safety - love belonging - self- esteem - self- actualization
Consumer Protection Act
Daily
30. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Operating budget
provider
W-4
Workers compensation
31. How often are bank deposits made in a medical office?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Daily
32. Consists of all the costs to run an office
Operating budget
Dual choice
W-4
Claim
33. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
Physician or facility
SS-4
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
34. NSF
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Receivables
Asset
Non-Sufficient Funds - no money in their account
35. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Cashier's checks
Power - achievement - affiliation
Dual choice
Open-office hours
36. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Directing - coaching - supporting - delegating
Comprehensive
Financial analysis report of went on that day
participating physician
37. Benefits that are made in the form of cash payments are known as...
indemnities
Major medical
Participating - Non-participating - Limiting charge
Streaming
38. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Clustering
Schedule same time & day for every week
provider
Fee profile
39. Anything that's owned
Asset
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Health maintenance organization
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
40. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Consumer Protection Act
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
SS-4
preexisting condition
41. Payment made periodically to keep and insurance policy in force is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
premium
Health maintenance organization
A skip
42. The information that must be collected when taking a phone message
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43. A sum of money provided in a insurance policy - payable for covered services is called...
Cashier's checks
Participating - Non-participating - Limiting charge
Consumer Protection Act
benefits
44. List of all financial transactions on a ledger
13
Posting
preexisting condition
Health maintenance organization
45. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
participating physician
Alcoholism
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
46. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Subscriber
Open-office hours
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
47. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
premium
People tend to be promoted until they reach a level beyond their competence.
Cashier's checks
48. Numbers read in a specific order
Garbage in Garbage out
Nonconsecutive filing
Coinsurance
Major medical
49. Money by the physician to the vendor
Schedule same time & day for every week
W-4
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Payables
50. One who belongs to a group insurance plan is called...
Co-payment
Ask permission to put them on hold & wait for a response
Subscriber
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Can you answer 50 questions in 15 minutes?
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