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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An amount the insured must pay before policy benefits begin is called....
Time limit
Deductible
People tend to be promoted until they reach a level beyond their competence.
Catastrophic

2. The Peter Principle
The significant elements in any group usually constitute only a small portion of that group.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
People tend to be promoted until they reach a level beyond their competence.
Medicare

3. Money owed to the physician from the patient
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Financial analysis report of went on that day
Schedule same time & day for every week
Receivables

4. Verifies that the account has enough money to cover the amount of the check
Disbursement
Certified checks
W-4
Draw and electronic line through it - Make the correction - Date & initial

5. Guaranteed by the third party
Alcoholism
W-4
benefits
Money Order

6. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
The significant elements in any group usually constitute only a small portion of that group.
Overseeing and implementing and compliance program - establish efficiently practice

7. What are the four goals of a supervisor?
Cashier's checks
Deductible
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
preexisting condition

8. The theory about the importance of having and achieving a goal.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Operating budget
expectancy theory
Adjuster

9. Name four management styles?
outpatient
Directing - coaching - supporting - delegating
benefits
Time limit

10. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Open-office hours
Grace period
Tri-care
Major medical

11. A rider added to a policy to provide additional benefits for certain conditions is called...
SS-5
Dread disease rider
An activity expands to fill the time allotted to it.
Physician or facility

12. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
W-4
participating physician
Operating budget
Streaming

13. The order to prepare an office to open.
explanation of benefits
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Directing - coaching - supporting - delegating
People tend to be promoted until they reach a level beyond their competence.

14. Attached with a stub that explains payment activity

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15. List of all financial transactions on a ledger
SS-4
Posting
Participating - Non-participating - Limiting charge
The significant elements in any group usually constitute only a small portion of that group.

16. A patient's financial statement
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Account
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

17. Numbers read in a specific order
Patient giving permission to release their medical information.
Nonconsecutive filing
expectancy theory
Traveler's checks

18. What are the types of commitment as it applies to employees?
benefits
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
SS-5
outpatient

19. Set appointment times
Nonconsecutive filing
Petty Cash
explanation of benefits
Streaming

20. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
Grace period
Coinsurance
13

21. One who belongs to a group insurance plan is called...
Subscriber
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Dread disease rider
Coordination of benefits

22. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Catastrophic
Co-payment
Coordination of benefits
Grace period

23. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Co-payment
Participating - Non-participating - Limiting charge
Restrictive
Disbursement

24. Benefits that are made in the form of cash payments are known as...
indemnities
Physician or facility
An activity expands to fill the time allotted to it.
explanation of benefits

25. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
W-4
Petty Cash
Grace period
Adjustments

26. An appointment book is considered what kind of document?
Open-office hours
Legal
7
Major medical

27. The original chart belongs to the...
Financial analysis report of went on that day
Physician or facility
Certified checks
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

28. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Coordination of benefits
inpatient
Accident
Ask permission to put them on hold & wait for a response

29. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Clustering
Workers compensation
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
A matrix

30. Form you fill out when hired
W-4
Deductible
Dual choice
Petty Cash

31. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Adjustments
Prevents discrimination for people with disabilties

32. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
A skip
7
premium
confidentiality

33. Consists of all the costs to run an office
A skip
Overseeing and implementing and compliance program - establish efficiently practice
Operating budget
Petty Cash

34. A civilian health and medical program of the uniform services is called...
Physiologic - safety - love belonging - self- esteem - self- actualization
Nonconsecutive filing
Draw and electronic line through it - Make the correction - Date & initial
Tri-care

35. Found on an Encounter form
Draw red line through the mistake - Make the correction - Date & initial
Medicare
Account # - Date of service - ICD-9 - Balance
participating physician

36. What is a release of information form?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
SS-5
Patient giving permission to release their medical information.
Consumer Protection Act

37. In the Learned Needs theory - what are the 3 core needs?
Nonconsecutive filing
Receipts
Dread disease rider
Power - achievement - affiliation

38. GiGo
Asset
Garbage in Garbage out
Overseeing and implementing and compliance program - establish efficiently practice
Deductible

39. Pareto's Law- ( 80/20) rule
Consumer Protection Act
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
The significant elements in any group usually constitute only a small portion of that group.
Legal

40. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
preexisting condition
A matrix
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

41. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Disbursement
Catastrophic
Daily
Coordination of benefits

42. Patient that leaves no forwarding address
Ask permission to put them on hold & wait for a response
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A skip
Patient

43. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Claim
Draw and electronic line through it - Make the correction - Date & initial
outpatient
Wave

44. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Account # - Date of service - ICD-9 - Balance
Adjuster

45. Times physicians aren't available
Physiologic - safety - love belonging - self- esteem - self- actualization
provider
Financial analysis report of went on that day
A matrix

46. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Payables
Receipts
13

47. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
premium
The significant elements in any group usually constitute only a small portion of that group.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

48. Name four ways to control costs in a medical practice?
Draw and electronic line through it - Make the correction - Date & initial
Operating budget
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
confidentiality

49. What are the five levels of Abraham Maslow's Hierarchy of needs
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Power - achievement - affiliation
Clustering
Physiologic - safety - love belonging - self- esteem - self- actualization

50. An unexpected event which may cause injury is called...
Physician or facility
Accident
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Voucher's checks

Can you answer 50 questions in 15 minutes?

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Medical Office Management

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