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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Payables
Blanket bonding
partial disabilities
Disbursement

2. Found on an Encounter form
Asset
Non-Sufficient Funds - no money in their account
Account # - Date of service - ICD-9 - Balance
Ask permission to put them on hold & wait for a response

3. Drawn against the issuing bank

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4. Put all the patients with similar symptoms/problems together
Subscriber
Restrictive
Clustering
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

5. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Disbursement
Ask permission to put them on hold & wait for a response
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

6. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
partial disabilities
Coordination of benefits
Power - achievement - affiliation
Blanket bonding

7. A request for payment under an insurance contractor bond is called a(an)...
explanation of benefits
Financial analysis report of went on that day
Claim
Co-payment

8. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Wave
When they get unsatisfactory lab or progress reports
premium

9. The information in the chart belongs to the...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Patient
Overseeing and implementing and compliance program - establish efficiently practice
W-2

10. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Garbage in Garbage out
Dual choice
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
outpatient

11. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Wave
Account

12. Anything that's owned
An activity expands to fill the time allotted to it.
Asset
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Co-payment

13. What are the five levels of Abraham Maslow's Hierarchy of needs
Draw and electronic line through it - Make the correction - Date & initial
Physiologic - safety - love belonging - self- esteem - self- actualization
A matrix
Prevents discrimination for people with disabilties

14. The steps used in petty cash (in order).
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
inpatient
Schedule same time & day for every week

15. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Ask permission to put them on hold & wait for a response
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Adjuster
7

16. Name the priority of order in which patients should be seen starting with the most important to the least important.
premium
Alcoholism
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patient giving permission to release their medical information.

17. The theory about the importance of having and achieving a goal.
Ask permission to put them on hold & wait for a response
expectancy theory
Workers compensation
Usual Customary Reasonable

18. Must be signed when purchased

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19. What are five signs of a great supervisor?
Ask permission to put them on hold & wait for a response
Tri-care
Major medical
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

20. Consists of all the costs to run an office
Draw and electronic line through it - Make the correction - Date & initial
Operating budget
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

21. An amount the insured must pay before policy benefits begin is called....
preexisting condition
Deductible
Financial analysis report of went on that day
Coinsurance

22. Parkinson's Law
An activity expands to fill the time allotted to it.
W-2
Participating - Non-participating - Limiting charge
Catastrophic

23. What is a day-end summary?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Major medical
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Financial analysis report of went on that day

24. What are the four goals of a supervisor?
Schedule same time & day for every week
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Dual choice
premium

25. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
W-4
An activity expands to fill the time allotted to it.
Ask permission to put them on hold & wait for a response
Major medical

26. The Pygmalion Effect
confidentiality
When they get unsatisfactory lab or progress reports
Schedule same time & day for every week
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

27. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Traveler's checks
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Dual choice

28. Numbers read in a specific order
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Petty Cash
Nonconsecutive filing
Streaming

29. Cash that's used for small purchases in an office
Petty Cash
A skip
Workers compensation
Draw and electronic line through it - Make the correction - Date & initial

30. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Co-payment
Clustering
Nonconsecutive filing

31. An unexpected event which may cause injury is called...
Financial analysis report of went on that day
Accident
partial disabilities
Health maintenance organization

32. GiGo
Subjective - Objective - Assessment - Plan
expectancy theory
Garbage in Garbage out
Clustering

33. A person or institution that gives medical care is a...
provider
Petty Cash
SS-4
Alcoholism

34. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Consumer Protection Act
Health maintenance organization
Traveler's checks

35. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Usual Customary Reasonable
W-2
Physiologic - safety - love belonging - self- esteem - self- actualization

36. A patient's financial statement
W-2
Account
Coordination of benefits
Adjuster

37. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Overseeing and implementing and compliance program - establish efficiently practice
explanation of benefits
Major medical
benefits

38. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
7
Prevents discrimination for people with disabilties
Coinsurance
Patient giving permission to release their medical information.

39. Application for a Social Security card
SS-5
7
Receipts
Accident

40. Verifies that the account has enough money to cover the amount of the check
Consumer Protection Act
Certified checks
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

41. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Voucher's checks
Consumer Protection Act
Physician or facility
Workers compensation

42. Benefits that are made in the form of cash payments are known as...
indemnities
Participating - Non-participating - Limiting charge
partial disabilities
benefits

43. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Alcoholism
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
People tend to be promoted until they reach a level beyond their competence.
participating physician

44. A rider added to a policy to provide additional benefits for certain conditions is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Alcoholism
Dread disease rider
outpatient

45. Employer identification #
expectancy theory
Medicare
SS-4
provider

46. A bed patient in a hospital is called a...
Usual Customary Reasonable
Physician or facility
inpatient
Directing - coaching - supporting - delegating

47. Name four types of common imparities
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
SS-4
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

48. List of all financial transactions on a ledger
Physician or facility
Posting
Overseeing and implementing and compliance program - establish efficiently practice
When they get unsatisfactory lab or progress reports

49. Name four management styles?
When they get unsatisfactory lab or progress reports
Directing - coaching - supporting - delegating
Adjuster
Co-payment

50. Duties of a compliance officer
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Deductible
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Overseeing and implementing and compliance program - establish efficiently practice