Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is contained in a Policy and Procedral Manual for a medical office?
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Catastrophic
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Certified checks

2. The Peter Principle
Voucher's checks
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Comprehensive
People tend to be promoted until they reach a level beyond their competence.

3. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
W-4
Coinsurance
Cashier's checks

4. The information that must be collected when taking a phone message

5. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Clustering
confidentiality
Comprehensive

6. What are the five levels of Abraham Maslow's Hierarchy of needs
provider
Daily
Physiologic - safety - love belonging - self- esteem - self- actualization
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

7. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
The significant elements in any group usually constitute only a small portion of that group.
partial disabilities
Claim
inpatient

8. Name four ways to control costs in a medical practice?
Garbage in Garbage out
Physician or facility
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Consumer Protection Act

9. Pareto's Law- ( 80/20) rule
Dread disease rider
expectancy theory
The significant elements in any group usually constitute only a small portion of that group.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

10. A health program for people age 65 and older under social security is called...
Account
Overseeing and implementing and compliance program - establish efficiently practice
Operating budget
Medicare

11. The theory about the importance of having and achieving a goal.
Voucher's checks
expectancy theory
7
Coinsurance

12. Numbers read in a specific order
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Nonconsecutive filing
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Usual Customary Reasonable

13. Verifies that the account has enough money to cover the amount of the check
Certified checks
partial disabilities
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Fee profile

14. Filed with income taxes
Workers compensation
Open-office hours
W-2
W-4

15. Application for a Social Security card
The significant elements in any group usually constitute only a small portion of that group.
Co-payment
Accident
SS-5

16. Change in a posted account
Certified checks
Adjustments
Alcoholism
A matrix

17. Employer identification #
Wave
Cashier's checks
Draw red line through the mistake - Make the correction - Date & initial
SS-4

18. What are the types of commitment as it applies to employees?
Financial analysis report of went on that day
13
Wave
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

19. Money by the physician to the vendor
provider
Payables
Non-Sufficient Funds - no money in their account
Asset

20. Put all the patients with similar symptoms/problems together
Coinsurance
Clustering
Certified checks
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

21. Name six types of supervisors
Traveler's checks
A matrix
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Account

22. Form you fill out when hired
7
Receivables
W-4
SS-5

23. The most common disease of the impaired physician.
inpatient
Alcoholism
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Ask permission to put them on hold & wait for a response

24. Guaranteed by the third party
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Coinsurance
Money Order
Account # - Date of service - ICD-9 - Balance

25. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Traveler's checks
Consumer Protection Act
A skip
Comprehensive

26. A civilian health and medical program of the uniform services is called...
Disbursement
Alcoholism
Tri-care
People tend to be promoted until they reach a level beyond their competence.

27. The Pygmalion Effect
Consumer Protection Act
Cashier's checks
Operating budget
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

28. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Alcoholism
Dread disease rider
An activity expands to fill the time allotted to it.

29. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Physiologic - safety - love belonging - self- esteem - self- actualization
W-4
A matrix
Workers compensation

30. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Garbage in Garbage out
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

31. An unexpected event which may cause injury is called...
Accident
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Legal
Time limit

32. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Time limit
indemnities
inpatient

33. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Claim
Certified checks
Receipts
Wave

34. A compilation of average fees paid over time
Dual choice
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
preexisting condition
Fee profile

35. Payment made periodically to keep and insurance policy in force is called...
Dread disease rider
Medicare
7
premium

36. A request for payment under an insurance contractor bond is called a(an)...
Receivables
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Claim
Comprehensive

37. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Restrictive
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Daily

38. A rider added to a policy to provide additional benefits for certain conditions is called...
Daily
Participating - Non-participating - Limiting charge
Dread disease rider
The balance - checks paid - withdraws - deposits - any information not posted on last statement

39. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
Tri-care
Payables
Receivables

40. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Restrictive
Time limit
participating physician
Alcoholism

41. Name four management styles?
Certified checks
Fee profile
Directing - coaching - supporting - delegating
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

42. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Blanket bonding
preexisting condition
Major medical

43. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
indemnities
premium
SS-4

44. NSF
indemnities
Wave
When they get unsatisfactory lab or progress reports
Non-Sufficient Funds - no money in their account

45. Miles Law
Catastrophic
Where you stand depends on where you sit.
Patient
Fee profile

46. The HIPAA Act concerns ___________ of a pat.
Participating - Non-participating - Limiting charge
confidentiality
outpatient
inpatient

47. What is a day-end summary?
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
premium
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Financial analysis report of went on that day

48. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
When they get unsatisfactory lab or progress reports
confidentiality
Garbage in Garbage out
Major medical

49. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Restrictive
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Usual Customary Reasonable

50. Attached with a stub that explains payment activity