Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Patient that leaves no forwarding address
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
A skip
provider
Co-payment

2. Set appointment times
Receipts
Major medical
Streaming
Asset

3. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Grace period
Account
Receipts

4. A health program for people age 65 and older under social security is called...
Account # - Date of service - ICD-9 - Balance
Subjective - Objective - Assessment - Plan
Medicare
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

5. A rider added to a policy to provide additional benefits for certain conditions is called...
Time limit
Grace period
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Dread disease rider

6. The order to prepare an office to open.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Physiologic - safety - love belonging - self- esteem - self- actualization
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Participating - Non-participating - Limiting charge

7. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Garbage in Garbage out
Dread disease rider

8. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
7
partial disabilities
Time limit

9. In the Learned Needs theory - what are the 3 core needs?
Voucher's checks
Draw and electronic line through it - Make the correction - Date & initial
The significant elements in any group usually constitute only a small portion of that group.
Power - achievement - affiliation

10. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Disbursement
explanation of benefits
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Usual Customary Reasonable

11. What is a day-end summary?
Dread disease rider
The significant elements in any group usually constitute only a small portion of that group.
Financial analysis report of went on that day
provider

12. The Pygmalion Effect
Wave
When they get unsatisfactory lab or progress reports
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

13. A sum of money provided in a insurance policy - payable for covered services is called...
W-4
benefits
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Wave

14. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
When they get unsatisfactory lab or progress reports
Comprehensive
Restrictive
Physiologic - safety - love belonging - self- esteem - self- actualization

15. Must be signed when purchased

16. Consists of all the costs to run an office
Operating budget
Asset
Workers compensation
Participating - Non-participating - Limiting charge

17. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Tri-care
outpatient
The balance - checks paid - withdraws - deposits - any information not posted on last statement
partial disabilities

18. Name the 3 columns used in conjunction with the Medicare fee schedule.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Participating - Non-participating - Limiting charge
Subscriber
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

19. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Adjustments
Major medical

20. The theory about the importance of having and achieving a goal.
expectancy theory
Account
7
Traveler's checks

21. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Financial analysis report of went on that day
Draw and electronic line through it - Make the correction - Date & initial
Accident
Deductible

22. Cash that's used for small purchases in an office
Alcoholism
SS-4
Subscriber
Petty Cash

23. Name four ways to control costs in a medical practice?
Petty Cash
Time limit
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
participating physician

24. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
indemnities
Co-payment
Blanket bonding
participating physician

25. A person who represents either party of an insurance claim is the____
Receivables
premium
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Adjuster

26. Application for a Social Security card
Receipts
Subjective - Objective - Assessment - Plan
Participating - Non-participating - Limiting charge
SS-5

27. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Restrictive
provider
Coordination of benefits
Catastrophic

28. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
participating physician
expectancy theory
Open-office hours

29. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Disbursement
Restrictive
Workers compensation
W-4

30. Benefits that are made in the form of cash payments are known as...
indemnities
Non-Sufficient Funds - no money in their account
Nonconsecutive filing
Usual Customary Reasonable

31. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Operating budget
Cashier's checks
Payables

32. Change in a posted account
Fee profile
Nonconsecutive filing
Disbursement
Adjustments

33. The most common disease of the impaired physician.
Wave
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Alcoholism
Daily

34. An appointment book is considered what kind of document?
Claim
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Operating budget
Legal

35. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
benefits
Time limit
indemnities
Dread disease rider

36. Drawn against the issuing bank

37. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
explanation of benefits
Daily
Draw red line through the mistake - Make the correction - Date & initial

38. What are the five levels of Abraham Maslow's Hierarchy of needs
Patient giving permission to release their medical information.
Daily
partial disabilities
Physiologic - safety - love belonging - self- esteem - self- actualization

39. A request for payment under an insurance contractor bond is called a(an)...
Claim
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Operating budget
Payables

40. Found on an Encounter form
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Account # - Date of service - ICD-9 - Balance
Physician or facility
Garbage in Garbage out

41. Name six types of supervisors
Dual choice
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Account # - Date of service - ICD-9 - Balance
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

42. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Clustering
Account
7
expectancy theory

43. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Subscriber
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

44. A civilian health and medical program of the uniform services is called...
Adjustments
Tri-care
preexisting condition
Open-office hours

45. A compilation of average fees paid over time
Certified checks
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Open-office hours
Fee profile

46. Employer identification #
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
SS-4
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patient

47. List of all financial transactions on a ledger
Posting
Power - achievement - affiliation
outpatient
Alcoholism

48. What is contained in a Policy and Procedral Manual for a medical office?
Grace period
Major medical
Dread disease rider
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

49. GiGo
Where you stand depends on where you sit.
Overseeing and implementing and compliance program - establish efficiently practice
Garbage in Garbage out
Wave

50. The original chart belongs to the...
Physician or facility
Daily
Legal
Deductible