Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Time limit
Dread disease rider
participating physician
premium

2. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Participating - Non-participating - Limiting charge
Blanket bonding
Usual Customary Reasonable

3. Verifies that the account has enough money to cover the amount of the check
SS-5
Certified checks
preexisting condition
Schedule same time & day for every week

4. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Disbursement
Restrictive
Prevents discrimination for people with disabilties
explanation of benefits

5. When should a physician handle calls from patients?
Patient giving permission to release their medical information.
When they get unsatisfactory lab or progress reports
Nonconsecutive filing
Coordination of benefits

6. The original chart belongs to the...
Where you stand depends on where you sit.
Physician or facility
Daily
SS-5

7. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Wave
When they get unsatisfactory lab or progress reports
Workers compensation
Open-office hours

8. An unexpected event which may cause injury is called...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Open-office hours
Daily
Accident

9. A bed patient in a hospital is called a...
inpatient
W-2
Co-payment
explanation of benefits

10. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Accident
Alcoholism
explanation of benefits

11. Name the 3 columns used in conjunction with the Medicare fee schedule.
Petty Cash
Legal
provider
Participating - Non-participating - Limiting charge

12. Drawn against the issuing bank

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13. A sum of money provided in a insurance policy - payable for covered services is called...
Consumer Protection Act
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
13
benefits

14. What does UCR stand for?
Usual Customary Reasonable
Claim
Garbage in Garbage out
preexisting condition

15. GiGo
Major medical
Garbage in Garbage out
Medicare
Where you stand depends on where you sit.

16. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
W-4
Garbage in Garbage out
Voucher's checks
Major medical

17. Form you fill out when hired
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Workers compensation
W-4

18. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Account # - Date of service - ICD-9 - Balance
Physician or facility
explanation of benefits
The significant elements in any group usually constitute only a small portion of that group.

19. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Receipts
Medicare
Coinsurance

20. Guaranteed by the third party
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Restrictive
Money Order

21. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Cashier's checks
Coordination of benefits
Adjuster
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

22. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Catastrophic
When they get unsatisfactory lab or progress reports
Draw and electronic line through it - Make the correction - Date & initial

23. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
confidentiality
Garbage in Garbage out
Draw red line through the mistake - Make the correction - Date & initial
Prevents discrimination for people with disabilties

24. Copy of a transaction
Accident
Receipts
Medicare
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

25. A health program for people age 65 and older under social security is called...
Medicare
Daily
Participating - Non-participating - Limiting charge
Catastrophic

26. Must be signed when purchased

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27. What is a day-end summary?
Claim
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Financial analysis report of went on that day
Restrictive

28. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Catastrophic
benefits
Workers compensation
provider

29. An amount the insured must pay before policy benefits begin is called....
Financial analysis report of went on that day
Deductible
Time limit
Ask permission to put them on hold & wait for a response

30. A patient's financial statement
Account
The balance - checks paid - withdraws - deposits - any information not posted on last statement
W-2
Traveler's checks

31. Parkinson's Law
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Adjustments
An activity expands to fill the time allotted to it.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

32. Patient that leaves no forwarding address
A skip
explanation of benefits
Alcoholism
Nonconsecutive filing

33. The most common disease of the impaired physician.
Streaming
Medicare
Nonconsecutive filing
Alcoholism

34. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
13
Usual Customary Reasonable
inpatient
7

35. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Fee profile
Consumer Protection Act
Prevents discrimination for people with disabilties

36. What does the Americans with Disabilities Act prevent?
Asset
Prevents discrimination for people with disabilties
Grace period
Money Order

37. A civilian health and medical program of the uniform services is called...
Tri-care
Coordination of benefits
provider
premium

38. An appointment book is considered what kind of document?
expectancy theory
Legal
Coinsurance
Dual choice

39. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Operating budget
Co-payment

40. Name six types of supervisors
Power - achievement - affiliation
Dual choice
Usual Customary Reasonable
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

41. A rider added to a policy to provide additional benefits for certain conditions is called...
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Dread disease rider
Account # - Date of service - ICD-9 - Balance
Catastrophic

42. List of all financial transactions on a ledger
The significant elements in any group usually constitute only a small portion of that group.
Wave
Certified checks
Posting

43. One who belongs to a group insurance plan is called...
Subscriber
Participating - Non-participating - Limiting charge
Schedule same time & day for every week
When they get unsatisfactory lab or progress reports

44. Money owed to the physician from the patient
13
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
When they get unsatisfactory lab or progress reports
Receivables

45. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Comprehensive
Daily
A matrix

46. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Open-office hours
Comprehensive
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

47. Application for a Social Security card
SS-5
A matrix
Time limit
Operating budget

48. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Deductible
13
Cashier's checks

49. In the Learned Needs theory - what are the 3 core needs?
An activity expands to fill the time allotted to it.
Patient
Power - achievement - affiliation
Claim

50. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
7
Where you stand depends on where you sit.
Usual Customary Reasonable