Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Tri-care
Operating budget
Wave
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

2. Consists of all the costs to run an office
Ask permission to put them on hold & wait for a response
Operating budget
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Non-Sufficient Funds - no money in their account

3. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Usual Customary Reasonable
People tend to be promoted until they reach a level beyond their competence.
7
The significant elements in any group usually constitute only a small portion of that group.

4. What is contained in a Policy and Procedral Manual for a medical office?
Clustering
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Co-payment
Draw red line through the mistake - Make the correction - Date & initial

5. Miles Law
Patient
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
partial disabilities
Where you stand depends on where you sit.

6. A sum of money provided in a insurance policy - payable for covered services is called...
Daily
Catastrophic
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
benefits

7. The original chart belongs to the...
Physician or facility
Accident
Financial analysis report of went on that day
W-2

8. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
W-4
participating physician
Major medical
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

9. Name four management styles?
Legal
participating physician
Payables
Directing - coaching - supporting - delegating

10. A person who represents either party of an insurance claim is the____
Health maintenance organization
Traveler's checks
Adjuster
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

11. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
A skip
Coordination of benefits
Daily

12. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Dread disease rider
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

13. One who belongs to a group insurance plan is called...
A skip
Subscriber
expectancy theory
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

14. Anything that's owned
Draw and electronic line through it - Make the correction - Date & initial
Asset
Daily
Streaming

15. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Open-office hours
Money Order
SS-5

16. A patient's financial statement
Catastrophic
Major medical
Account
Clustering

17. Numbers read in a specific order
Nonconsecutive filing
Legal
Accident
Certified checks

18. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Subscriber
preexisting condition
Account # - Date of service - ICD-9 - Balance
Blanket bonding

19. The HIPAA Act concerns ___________ of a pat.
Receipts
confidentiality
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
explanation of benefits

20. Pareto's Law- ( 80/20) rule
Nonconsecutive filing
The significant elements in any group usually constitute only a small portion of that group.
Blanket bonding
Ask permission to put them on hold & wait for a response

21. The Peter Principle
A matrix
SS-4
People tend to be promoted until they reach a level beyond their competence.
Deductible

22. Guaranteed by the third party
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Asset
Draw red line through the mistake - Make the correction - Date & initial
Money Order

23. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Claim
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Daily

24. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Grace period
Consumer Protection Act
inpatient

25. List six motivational theories
An activity expands to fill the time allotted to it.
Adjustments
Patient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

26. Employer identification #
SS-4
Blanket bonding
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Time limit

27. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Dread disease rider
explanation of benefits
Money Order
participating physician

28. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Physician or facility
participating physician

29. NSF
Payables
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Non-Sufficient Funds - no money in their account
participating physician

30. What is a day-end summary?
13
7
Financial analysis report of went on that day
Consumer Protection Act

31. Put all the patients with similar symptoms/problems together
Operating budget
Clustering
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Payables

32. Name the 3 columns used in conjunction with the Medicare fee schedule.
outpatient
Money Order
Financial analysis report of went on that day
Participating - Non-participating - Limiting charge

33. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Dual choice
Time limit
Usual Customary Reasonable
Receipts

34. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Subscriber
Draw red line through the mistake - Make the correction - Date & initial
Garbage in Garbage out

35. A person or institution that gives medical care is a...
explanation of benefits
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
provider
Blanket bonding

36. The Pygmalion Effect
Participating - Non-participating - Limiting charge
Deductible
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Posting

37. The information in the chart belongs to the...
Major medical
Alcoholism
Wave
Patient

38. A bed patient in a hospital is called a...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Prevents discrimination for people with disabilties
premium
inpatient

39. What does UCR stand for?
SS-4
Money Order
Account # - Date of service - ICD-9 - Balance
Usual Customary Reasonable

40. Found on an Encounter form
Fee profile
Streaming
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Account # - Date of service - ICD-9 - Balance

41. Set appointment times
Subjective - Objective - Assessment - Plan
Streaming
An activity expands to fill the time allotted to it.
expectancy theory

42. Filed with income taxes
W-2
Voucher's checks
Dual choice
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

43. Insurance that protects you from loss
Blanket bonding
The significant elements in any group usually constitute only a small portion of that group.
Physician or facility
13

44. Parkinson's Law
Physiologic - safety - love belonging - self- esteem - self- actualization
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
confidentiality
An activity expands to fill the time allotted to it.

45. A compilation of average fees paid over time
Co-payment
Adjustments
Wave
Fee profile

46. The theory about the importance of having and achieving a goal.
Power - achievement - affiliation
benefits
expectancy theory
Time limit

47. The most common disease of the impaired physician.
Patient giving permission to release their medical information.
Coordination of benefits
Alcoholism
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

48. The order to prepare an office to open.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Receipts
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
The significant elements in any group usually constitute only a small portion of that group.

49. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Certified checks
Physiologic - safety - love belonging - self- esteem - self- actualization
Catastrophic
Nonconsecutive filing

50. What does the Americans with Disabilities Act prevent?
Petty Cash
Cashier's checks
Prevents discrimination for people with disabilties
W-4