Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. NSF
Non-Sufficient Funds - no money in their account
Participating - Non-participating - Limiting charge
Money Order
Directing - coaching - supporting - delegating

2. What are five signs of a great supervisor?
Restrictive
Nonconsecutive filing
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Accident

3. The most common disease of the impaired physician.
Alcoholism
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Traveler's checks
Directing - coaching - supporting - delegating

4. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Ask permission to put them on hold & wait for a response
Grace period
Subjective - Objective - Assessment - Plan
Workers compensation

5. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Comprehensive
An activity expands to fill the time allotted to it.
preexisting condition
Workers compensation

6. A health program for people age 65 and older under social security is called...
Daily
Financial analysis report of went on that day
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Medicare

7. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Health maintenance organization
Receipts
Clustering
participating physician

8. In the Learned Needs theory - what are the 3 core needs?
Receivables
13
Power - achievement - affiliation
expectancy theory

9. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Draw and electronic line through it - Make the correction - Date & initial
Asset
7
Wave

10. GiGo
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Garbage in Garbage out
Certified checks
indemnities

11. An amount the insured must pay before policy benefits begin is called....
7
Deductible
Legal
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

12. A compilation of average fees paid over time
Catastrophic
Directing - coaching - supporting - delegating
Posting
Fee profile

13. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Co-payment
Dual choice
preexisting condition
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

14. Put all the patients with similar symptoms/problems together
SS-5
Clustering
inpatient
The significant elements in any group usually constitute only a small portion of that group.

15. Times physicians aren't available
A matrix
Prevents discrimination for people with disabilties
Non-Sufficient Funds - no money in their account
Participating - Non-participating - Limiting charge

16. Money by the physician to the vendor
Medicare
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Payables
Directing - coaching - supporting - delegating

17. Filed with income taxes
A skip
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Asset
W-2

18. Attached with a stub that explains payment activity

19. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Blanket bonding
Comprehensive
An activity expands to fill the time allotted to it.
Consumer Protection Act

20. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Medicare
outpatient
SS-4
Cashier's checks

21. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Prevents discrimination for people with disabilties
Open-office hours
Payables

22. Guaranteed by the third party
explanation of benefits
Workers compensation
Receipts
Money Order

23. Parkinson's Law
An activity expands to fill the time allotted to it.
Adjustments
partial disabilities
Legal

24. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
preexisting condition
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

25. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Restrictive
Streaming
Dual choice

26. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Money Order
Receipts
Power - achievement - affiliation

27. What is a release of information form?
inpatient
Coinsurance
Patient giving permission to release their medical information.
Money Order

28. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Money Order
When they get unsatisfactory lab or progress reports
inpatient
Ask permission to put them on hold & wait for a response

29. Money owed to the physician from the patient
Receivables
Subjective - Objective - Assessment - Plan
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Schedule same time & day for every week

30. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Time limit
Wave

31. A person or institution that gives medical care is a...
Petty Cash
provider
Patient
Disbursement

32. The HIPAA Act concerns ___________ of a pat.
Petty Cash
confidentiality
Co-payment
Wave

33. Form you fill out when hired
Petty Cash
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
W-4
Schedule same time & day for every week

34. The steps used in petty cash (in order).
Health maintenance organization
Streaming
Grace period
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

35. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
benefits
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

36. Verifies that the account has enough money to cover the amount of the check
Patient giving permission to release their medical information.
Ask permission to put them on hold & wait for a response
Certified checks
7

37. How often are bank deposits made in a medical office?
Adjuster
Adjustments
Daily
Claim

38. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
confidentiality
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Non-Sufficient Funds - no money in their account

39. The information that must be collected when taking a phone message

40. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Certified checks
Physiologic - safety - love belonging - self- esteem - self- actualization
Health maintenance organization
13

41. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
preexisting condition
explanation of benefits
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

42. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Money Order
Certified checks
Adjustments

43. An appointment book is considered what kind of document?
Legal
Certified checks
provider
Patient giving permission to release their medical information.

44. Benefits that are made in the form of cash payments are known as...
indemnities
Alcoholism
Petty Cash
Receipts

45. Money that's paid out
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Traveler's checks
Disbursement
Petty Cash

46. Set appointment times
Streaming
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Blanket bonding
expectancy theory

47. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Consumer Protection Act
Coinsurance
Schedule same time & day for every week

48. List six motivational theories
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Schedule same time & day for every week
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
An activity expands to fill the time allotted to it.

49. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Health maintenance organization
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Petty Cash

50. What is a day-end summary?
Account
Physician or facility
confidentiality
Financial analysis report of went on that day