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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is a day-end summary?
Grace period
Open-office hours
Power - achievement - affiliation
Financial analysis report of went on that day

2. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Patient
Grace period
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

3. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Certified checks
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
13

4. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Legal
Grace period
Draw and electronic line through it - Make the correction - Date & initial
Patient giving permission to release their medical information.

5. A patient's financial statement
participating physician
outpatient
Account
Blanket bonding

6. Money by the physician to the vendor
Usual Customary Reasonable
Payables
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Adjustments

7. Name the priority of order in which patients should be seen starting with the most important to the least important.
Dual choice
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
The significant elements in any group usually constitute only a small portion of that group.
Non-Sufficient Funds - no money in their account

8. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Co-payment
Dread disease rider
Prevents discrimination for people with disabilties
explanation of benefits

9. Must be signed when purchased

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10. Name four ways to control costs in a medical practice?
Account
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Legal
Tri-care

11. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Participating - Non-participating - Limiting charge
Fee profile
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

12. Put all the patients with similar symptoms/problems together
participating physician
13
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Clustering

13. Money that's paid out
Daily
Time limit
Overseeing and implementing and compliance program - establish efficiently practice
Disbursement

14. A request for payment under an insurance contractor bond is called a(an)...
Claim
Account
Prevents discrimination for people with disabilties
Usual Customary Reasonable

15. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
indemnities
Open-office hours
participating physician
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

16. Numbers read in a specific order
indemnities
Garbage in Garbage out
inpatient
Nonconsecutive filing

17. Benefits that are made in the form of cash payments are known as...
7
Physiologic - safety - love belonging - self- esteem - self- actualization
Coordination of benefits
indemnities

18. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Financial analysis report of went on that day
Coordination of benefits
Restrictive

19. The information in the chart belongs to the...
7
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Patient
Physiologic - safety - love belonging - self- esteem - self- actualization

20. In the Learned Needs theory - what are the 3 core needs?
Co-payment
Deductible
Power - achievement - affiliation
When they get unsatisfactory lab or progress reports

21. Verifies that the account has enough money to cover the amount of the check
Money Order
Adjuster
Daily
Certified checks

22. A person or institution that gives medical care is a...
participating physician
A skip
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
provider

23. An amount the insured must pay before policy benefits begin is called....
Deductible
Dual choice
Tri-care
Payables

24. Found on an Encounter form
premium
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Account # - Date of service - ICD-9 - Balance

25. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Voucher's checks
Participating - Non-participating - Limiting charge
The significant elements in any group usually constitute only a small portion of that group.

26. Name six types of supervisors
premium
Comprehensive
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
The significant elements in any group usually constitute only a small portion of that group.

27. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Schedule same time & day for every week
outpatient
premium
confidentiality

28. A rider added to a policy to provide additional benefits for certain conditions is called...
Clustering
benefits
Adjustments
Dread disease rider

29. The original chart belongs to the...
Coinsurance
Account # - Date of service - ICD-9 - Balance
Coordination of benefits
Physician or facility

30. A health program for people age 65 and older under social security is called...
Dread disease rider
Medicare
Non-Sufficient Funds - no money in their account
Streaming

31. The law of effect
preexisting condition
Account # - Date of service - ICD-9 - Balance
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
7

32. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Where you stand depends on where you sit.
preexisting condition
Account # - Date of service - ICD-9 - Balance
Directing - coaching - supporting - delegating

33. Anything that's owned
Financial analysis report of went on that day
Time limit
Asset
partial disabilities

34. Payment made periodically to keep and insurance policy in force is called...
Accident
Account # - Date of service - ICD-9 - Balance
confidentiality
premium

35. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Co-payment
Comprehensive
provider

36. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
Coinsurance
partial disabilities
Medicare

37. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Daily
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Operating budget

38. Name four management styles?
Streaming
Physiologic - safety - love belonging - self- esteem - self- actualization
Directing - coaching - supporting - delegating
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

39. Change in a posted account
Catastrophic
Adjustments
A skip
Financial analysis report of went on that day

40. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Schedule same time & day for every week
Petty Cash
Dual choice

41. GiGo
Garbage in Garbage out
Disbursement
Account # - Date of service - ICD-9 - Balance
W-2

42. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Clustering
Major medical
An activity expands to fill the time allotted to it.
Physiologic - safety - love belonging - self- esteem - self- actualization

43. Insurance that protects you from loss
Blanket bonding
participating physician
Voucher's checks
expectancy theory

44. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Subjective - Objective - Assessment - Plan
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Consumer Protection Act
Coordination of benefits

45. The most common disease of the impaired physician.
Alcoholism
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
The significant elements in any group usually constitute only a small portion of that group.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

46. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
preexisting condition
Traveler's checks
Coinsurance

47. List of all financial transactions on a ledger
Posting
Adjustments
Alcoholism
People tend to be promoted until they reach a level beyond their competence.

48. How often are bank deposits made in a medical office?
Comprehensive
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Daily
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

49. Found in a Bank statement
Draw red line through the mistake - Make the correction - Date & initial
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Adjustments
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

50. Consists of all the costs to run an office
Operating budget
A skip
outpatient
Physician or facility