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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Payment made periodically to keep and insurance policy in force is called...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
premium
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Draw red line through the mistake - Make the correction - Date & initial

2. The information in the chart belongs to the...
Patient
inpatient
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Traveler's checks

3. Miles Law
Blanket bonding
participating physician
When they get unsatisfactory lab or progress reports
Where you stand depends on where you sit.

4. Guaranteed by the third party
Time limit
Money Order
Physiologic - safety - love belonging - self- esteem - self- actualization
Operating budget

5. A patient's financial statement
Tri-care
Fee profile
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Account

6. The most common disease of the impaired physician.
Receivables
Traveler's checks
Alcoholism
Open-office hours

7. Drawn against the issuing bank

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8. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Comprehensive
Wave
Time limit

9. An unexpected event which may cause injury is called...
W-2
Accident
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Claim

10. An appointment book is considered what kind of document?
Legal
Consumer Protection Act
Subscriber
Deductible

11. When should a physician handle calls from patients?
Adjustments
preexisting condition
When they get unsatisfactory lab or progress reports
Blanket bonding

12. A bed patient in a hospital is called a...
Dual choice
Dread disease rider
SS-4
inpatient

13. GiGo
participating physician
Cashier's checks
Wave
Garbage in Garbage out

14. Consists of all the costs to run an office
Operating budget
Overseeing and implementing and compliance program - establish efficiently practice
Physiologic - safety - love belonging - self- esteem - self- actualization
When they get unsatisfactory lab or progress reports

15. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Workers compensation
Money Order
Power - achievement - affiliation
Dread disease rider

16. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
preexisting condition
Draw red line through the mistake - Make the correction - Date & initial
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Clustering

17. Anything that's owned
Asset
Blanket bonding
Deductible
Alcoholism

18. Insurance that protects you from loss
Blanket bonding
Money Order
Payables
SS-5

19. The Pygmalion Effect
Consumer Protection Act
Health maintenance organization
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
provider

20. Application for a Social Security card
Accident
SS-5
Adjuster
Posting

21. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Grace period
Dread disease rider
premium

22. Filed with income taxes
Comprehensive
Claim
A skip
W-2

23. Employer identification #
Money Order
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
SS-4
7

24. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Streaming
Tri-care
Patient

25. A health program for people age 65 and older under social security is called...
Co-payment
Medicare
Open-office hours
Power - achievement - affiliation

26. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
7
benefits
Schedule same time & day for every week
Coinsurance

27. The steps used in petty cash (in order).
Coinsurance
Consumer Protection Act
Account # - Date of service - ICD-9 - Balance
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

28. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Legal
Adjuster
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Restrictive

29. Parkinson's Law
Deductible
outpatient
An activity expands to fill the time allotted to it.
Patient giving permission to release their medical information.

30. A rider added to a policy to provide additional benefits for certain conditions is called...
A matrix
Dread disease rider
Receipts
Usual Customary Reasonable

31. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
inpatient
13
Grace period

32. The order to prepare an office to open.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Wave

33. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Ask permission to put them on hold & wait for a response
Operating budget
W-4

34. What is contained in a Policy and Procedral Manual for a medical office?
Adjustments
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
13
Usual Customary Reasonable

35. Name four types of common imparities
Draw and electronic line through it - Make the correction - Date & initial
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Consumer Protection Act
expectancy theory

36. What does UCR stand for?
Health maintenance organization
Coordination of benefits
Usual Customary Reasonable
Time limit

37. Verifies that the account has enough money to cover the amount of the check
explanation of benefits
partial disabilities
Certified checks
benefits

38. The original chart belongs to the...
Physician or facility
Prevents discrimination for people with disabilties
Subscriber
Nonconsecutive filing

39. Form you fill out when hired
provider
W-4
premium
indemnities

40. Found on an Encounter form
Restrictive
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Account # - Date of service - ICD-9 - Balance
Physician or facility

41. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Dread disease rider
Co-payment

42. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Traveler's checks
inpatient
Ask permission to put them on hold & wait for a response
Receipts

43. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Adjuster
Medicare
The balance - checks paid - withdraws - deposits - any information not posted on last statement
explanation of benefits

44. The theory about the importance of having and achieving a goal.
participating physician
SS-5
Usual Customary Reasonable
expectancy theory

45. The HIPAA Act concerns ___________ of a pat.
Daily
People tend to be promoted until they reach a level beyond their competence.
confidentiality
Health maintenance organization

46. What is a day-end summary?
Physiologic - safety - love belonging - self- esteem - self- actualization
Streaming
Money Order
Financial analysis report of went on that day

47. Cash that's used for small purchases in an office
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Petty Cash
Money Order
Adjustments

48. Times physicians aren't available
A skip
Coordination of benefits
A matrix
Workers compensation

49. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
When they get unsatisfactory lab or progress reports
Account
Voucher's checks
7

50. Money owed to the physician from the patient
Financial analysis report of went on that day
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Usual Customary Reasonable
Receivables

Can you answer 50 questions in 15 minutes?

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Medical Office Management

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