Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Form you fill out when hired
Physiologic - safety - love belonging - self- esteem - self- actualization
W-4
Receivables
Prevents discrimination for people with disabilties

2. A rider added to a policy to provide additional benefits for certain conditions is called...
Streaming
indemnities
Dread disease rider
Patient giving permission to release their medical information.

3. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Draw and electronic line through it - Make the correction - Date & initial
Coordination of benefits
participating physician
Ask permission to put them on hold & wait for a response

4. Patient that leaves no forwarding address
Receipts
Consumer Protection Act
indemnities
A skip

5. Guaranteed by the third party
Certified checks
premium
Draw red line through the mistake - Make the correction - Date & initial
Money Order

6. Consists of all the costs to run an office
Operating budget
Time limit
Major medical
Account

7. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Deductible
Streaming
Consumer Protection Act
Workers compensation

8. The Peter Principle
SS-4
7
People tend to be promoted until they reach a level beyond their competence.
Catastrophic

9. Change in a posted account
Adjustments
Money Order
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Fee profile

10. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
participating physician
Legal
Wave

11. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
outpatient
Ask permission to put them on hold & wait for a response
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

12. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Physiologic - safety - love belonging - self- esteem - self- actualization
Power - achievement - affiliation
Adjuster

13. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Health maintenance organization
Subjective - Objective - Assessment - Plan
expectancy theory

14. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Adjuster
13
SS-4

15. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Subjective - Objective - Assessment - Plan
Draw red line through the mistake - Make the correction - Date & initial
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

16. What is a day-end summary?
Receipts
participating physician
Financial analysis report of went on that day
Accident

17. A compilation of average fees paid over time
Daily
W-2
Disbursement
Fee profile

18. The steps used in petty cash (in order).
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Patient
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Receipts

19. What is contained in a Policy and Procedral Manual for a medical office?
Nonconsecutive filing
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Money Order
Asset

20. List six motivational theories
Voucher's checks
Legal
Participating - Non-participating - Limiting charge
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

21. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Adjuster
Nonconsecutive filing
Schedule same time & day for every week
Garbage in Garbage out

22. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Time limit
premium
benefits

23. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Posting
Coordination of benefits
When they get unsatisfactory lab or progress reports

24. Set appointment times
Comprehensive
Nonconsecutive filing
expectancy theory
Streaming

25. Attached with a stub that explains payment activity

26. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Legal
A skip
premium

27. Insurance that protects you from loss
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
An activity expands to fill the time allotted to it.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Blanket bonding

28. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
The significant elements in any group usually constitute only a small portion of that group.
Dual choice
When they get unsatisfactory lab or progress reports
Schedule same time & day for every week

29. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Money Order
Co-payment
Medicare
Draw and electronic line through it - Make the correction - Date & initial

30. What are the types of commitment as it applies to employees?
Nonconsecutive filing
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Legal
Consumer Protection Act

31. A request for payment under an insurance contractor bond is called a(an)...
Physician or facility
Health maintenance organization
Claim
explanation of benefits

32. A person who represents either party of an insurance claim is the____
Adjuster
Clustering
provider
The balance - checks paid - withdraws - deposits - any information not posted on last statement

33. Cash that's used for small purchases in an office
Petty Cash
Subscriber
Disbursement
Directing - coaching - supporting - delegating

34. The original chart belongs to the...
Physician or facility
Coinsurance
Dual choice
Comprehensive

35. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Draw and electronic line through it - Make the correction - Date & initial
Usual Customary Reasonable
Voucher's checks

36. A civilian health and medical program of the uniform services is called...
Tri-care
Overseeing and implementing and compliance program - establish efficiently practice
Receipts
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

37. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
A matrix
Fee profile
Subscriber
Coordination of benefits

38. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Money Order
Petty Cash
SS-5
Catastrophic

39. Parkinson's Law
Account # - Date of service - ICD-9 - Balance
An activity expands to fill the time allotted to it.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Posting

40. A bed patient in a hospital is called a...
Adjustments
Receipts
Workers compensation
inpatient

41. When should a physician handle calls from patients?
Ask permission to put them on hold & wait for a response
Directing - coaching - supporting - delegating
When they get unsatisfactory lab or progress reports
Workers compensation

42. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
benefits
Co-payment
Coinsurance
Catastrophic

43. What does UCR stand for?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Usual Customary Reasonable
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Physiologic - safety - love belonging - self- esteem - self- actualization

44. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Account
Restrictive
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Petty Cash

45. Miles Law
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Where you stand depends on where you sit.
Blanket bonding
Alcoholism

46. Numbers read in a specific order
A skip
Wave
Nonconsecutive filing
An activity expands to fill the time allotted to it.

47. An appointment book is considered what kind of document?
Legal
preexisting condition
Account # - Date of service - ICD-9 - Balance
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

48. Name the priority of order in which patients should be seen starting with the most important to the least important.
premium
Accident
Consumer Protection Act
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

49. In the Learned Needs theory - what are the 3 core needs?
Physiologic - safety - love belonging - self- esteem - self- actualization
Operating budget
Time limit
Power - achievement - affiliation

50. List of all financial transactions on a ledger
Major medical
provider
Deductible
Posting