Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
explanation of benefits
Catastrophic
Consumer Protection Act

2. The original chart belongs to the...
Open-office hours
Power - achievement - affiliation
Alcoholism
Physician or facility

3. A bed patient in a hospital is called a...
inpatient
outpatient
preexisting condition
13

4. Money that's paid out
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Disbursement
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Clustering

5. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Wave
inpatient
Account # - Date of service - ICD-9 - Balance
Consumer Protection Act

6. What are five signs of a great supervisor?
Draw and electronic line through it - Make the correction - Date & initial
Clustering
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Certified checks

7. Application for a Social Security card
partial disabilities
SS-5
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Catastrophic

8. Set appointment times
indemnities
Non-Sufficient Funds - no money in their account
Patient
Streaming

9. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Where you stand depends on where you sit.
Account
Ask permission to put them on hold & wait for a response
Draw red line through the mistake - Make the correction - Date & initial

10. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Overseeing and implementing and compliance program - establish efficiently practice
Grace period
Draw and electronic line through it - Make the correction - Date & initial
Restrictive

11. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
explanation of benefits
7
Claim

12. Drawn against the issuing bank

13. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Open-office hours
Workers compensation
indemnities

14. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Adjuster
Nonconsecutive filing
partial disabilities

15. Name six types of supervisors
Non-Sufficient Funds - no money in their account
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
participating physician
Workers compensation

16. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Wave
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
premium

17. What does the Americans with Disabilities Act prevent?
provider
Adjuster
Operating budget
Prevents discrimination for people with disabilties

18. Insurance that protects you from loss
Blanket bonding
Receivables
participating physician
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

19. Parkinson's Law
Garbage in Garbage out
An activity expands to fill the time allotted to it.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

20. Filed with income taxes
W-2
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
W-4
Receipts

21. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Restrictive
Grace period
Cashier's checks

22. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Physician or facility
Accident
Catastrophic
Draw red line through the mistake - Make the correction - Date & initial

23. What does UCR stand for?
A matrix
Power - achievement - affiliation
Tri-care
Usual Customary Reasonable

24. List six motivational theories
benefits
Usual Customary Reasonable
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Deductible

25. Numbers read in a specific order
People tend to be promoted until they reach a level beyond their competence.
Nonconsecutive filing
Voucher's checks
Fee profile

26. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Ask permission to put them on hold & wait for a response
Major medical
Prevents discrimination for people with disabilties

27. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Restrictive
Ask permission to put them on hold & wait for a response
Co-payment

28. Cash that's used for small purchases in an office
Petty Cash
Payables
Money Order
Physician or facility

29. An amount the insured must pay before policy benefits begin is called....
A matrix
Deductible
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
SS-5

30. Benefits that are made in the form of cash payments are known as...
Petty Cash
confidentiality
indemnities
Blanket bonding

31. The order to prepare an office to open.
People tend to be promoted until they reach a level beyond their competence.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

32. The HIPAA Act concerns ___________ of a pat.
benefits
confidentiality
Time limit
expectancy theory

33. Consists of all the costs to run an office
Disbursement
Account # - Date of service - ICD-9 - Balance
partial disabilities
Operating budget

34. A patient's financial statement
Account
Workers compensation
Patient giving permission to release their medical information.
Streaming

35. Times physicians aren't available
Daily
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
A matrix
Workers compensation

36. GiGo
Patient giving permission to release their medical information.
Tri-care
People tend to be promoted until they reach a level beyond their competence.
Garbage in Garbage out

37. A request for payment under an insurance contractor bond is called a(an)...
Major medical
Petty Cash
13
Claim

38. Found on an Encounter form
SS-5
Account # - Date of service - ICD-9 - Balance
Adjuster
Co-payment

39. Anything that's owned
Medicare
Asset
Grace period
A skip

40. A rider added to a policy to provide additional benefits for certain conditions is called...
Ask permission to put them on hold & wait for a response
Claim
Dread disease rider
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

41. A person or institution that gives medical care is a...
provider
Deductible
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Major medical

42. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Wave
13
Catastrophic

43. Money owed to the physician from the patient
A matrix
Claim
Streaming
Receivables

44. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Tri-care
Grace period
benefits
Health maintenance organization

45. What is a release of information form?
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Patient giving permission to release their medical information.
Usual Customary Reasonable
Restrictive

46. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
The significant elements in any group usually constitute only a small portion of that group.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Petty Cash

47. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Subscriber
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

48. NSF
Time limit
13
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Non-Sufficient Funds - no money in their account

49. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Where you stand depends on where you sit.
Ask permission to put them on hold & wait for a response
Operating budget
Co-payment

50. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Draw red line through the mistake - Make the correction - Date & initial
expectancy theory
Non-Sufficient Funds - no money in their account