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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name four management styles?
preexisting condition
Workers compensation
Directing - coaching - supporting - delegating
Claim

2. The order to prepare an office to open.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Adjustments
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Streaming

3. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Account # - Date of service - ICD-9 - Balance
Prevents discrimination for people with disabilties
provider

4. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
partial disabilities
Non-Sufficient Funds - no money in their account
Draw and electronic line through it - Make the correction - Date & initial
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

5. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
partial disabilities
Dual choice
Wave

6. List of all financial transactions on a ledger
The significant elements in any group usually constitute only a small portion of that group.
Posting
Claim
Power - achievement - affiliation

7. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Coinsurance
Claim
Comprehensive

8. The most common disease of the impaired physician.
Operating budget
Alcoholism
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

9. A health program for people age 65 and older under social security is called...
Medicare
Certified checks
Participating - Non-participating - Limiting charge
Account

10. A person who represents either party of an insurance claim is the____
Daily
Dual choice
Adjuster
outpatient

11. Parkinson's Law
Alcoholism
Major medical
An activity expands to fill the time allotted to it.
The balance - checks paid - withdraws - deposits - any information not posted on last statement

12. An amount the insured must pay before policy benefits begin is called....
Deductible
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Blanket bonding
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

13. What are five signs of a great supervisor?
Financial analysis report of went on that day
Disbursement
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

14. The law of effect
Open-office hours
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Payables
Subscriber

15. What does the Americans with Disabilities Act prevent?
People tend to be promoted until they reach a level beyond their competence.
Receivables
Consumer Protection Act
Prevents discrimination for people with disabilties

16. The information that must be collected when taking a phone message

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17. The theory about the importance of having and achieving a goal.
Garbage in Garbage out
Fee profile
Prevents discrimination for people with disabilties
expectancy theory

18. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
preexisting condition
Power - achievement - affiliation
Operating budget
Ask permission to put them on hold & wait for a response

19. Employer identification #
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
SS-4
Coinsurance
Draw and electronic line through it - Make the correction - Date & initial

20. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
provider
inpatient
Draw red line through the mistake - Make the correction - Date & initial

21. A compilation of average fees paid over time
Medicare
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Fee profile
Subscriber

22. Attached with a stub that explains payment activity

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23. Must be signed when purchased

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24. Name four ways to control costs in a medical practice?
Dread disease rider
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
W-2
Consumer Protection Act

25. Insurance that protects you from loss
Cashier's checks
Certified checks
Voucher's checks
Blanket bonding

26. A request for payment under an insurance contractor bond is called a(an)...
Catastrophic
Usual Customary Reasonable
Operating budget
Claim

27. What are the five levels of Abraham Maslow's Hierarchy of needs
Certified checks
Traveler's checks
Nonconsecutive filing
Physiologic - safety - love belonging - self- esteem - self- actualization

28. The Pygmalion Effect
Where you stand depends on where you sit.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Overseeing and implementing and compliance program - establish efficiently practice
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

29. Application for a Social Security card
outpatient
SS-5
inpatient
preexisting condition

30. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Posting
Schedule same time & day for every week
Participating - Non-participating - Limiting charge
Comprehensive

31. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Tri-care
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Consumer Protection Act
Streaming

32. What are the types of commitment as it applies to employees?
Patient giving permission to release their medical information.
Streaming
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
premium

33. Name the 3 columns used in conjunction with the Medicare fee schedule.
Open-office hours
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
An activity expands to fill the time allotted to it.
Participating - Non-participating - Limiting charge

34. Copy of a transaction
outpatient
Overseeing and implementing and compliance program - establish efficiently practice
Receipts
Power - achievement - affiliation

35. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Subscriber
Catastrophic
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Draw red line through the mistake - Make the correction - Date & initial

36. NSF
Restrictive
Non-Sufficient Funds - no money in their account
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Subscriber

37. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Deductible
Draw red line through the mistake - Make the correction - Date & initial
Subscriber

38. Form you fill out when hired
Power - achievement - affiliation
W-4
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Voucher's checks

39. A sum of money provided in a insurance policy - payable for covered services is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
benefits
Petty Cash
provider

40. Times physicians aren't available
Non-Sufficient Funds - no money in their account
A matrix
Cashier's checks
outpatient

41. A bed patient in a hospital is called a...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Financial analysis report of went on that day
inpatient
13

42. Pareto's Law- ( 80/20) rule
Dread disease rider
SS-4
Petty Cash
The significant elements in any group usually constitute only a small portion of that group.

43. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Open-office hours
Health maintenance organization

44. Money that's paid out
Disbursement
benefits
preexisting condition
Power - achievement - affiliation

45. Guaranteed by the third party
Medicare
Account # - Date of service - ICD-9 - Balance
Money Order
Claim

46. Verifies that the account has enough money to cover the amount of the check
Fee profile
Time limit
Certified checks
Consumer Protection Act

47. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Adjuster
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Grace period
preexisting condition

48. The steps used in petty cash (in order).
Receivables
Draw and electronic line through it - Make the correction - Date & initial
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Petty Cash

49. How often are bank deposits made in a medical office?
Usual Customary Reasonable
provider
Account
Daily

50. What is contained in a Policy and Procedral Manual for a medical office?
Dread disease rider
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Consumer Protection Act
Ask permission to put them on hold & wait for a response

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Medical Office Management

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