Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What are five signs of a great supervisor?
An activity expands to fill the time allotted to it.
partial disabilities
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
expectancy theory

2. What is a release of information form?
premium
Patient giving permission to release their medical information.
partial disabilities
Directing - coaching - supporting - delegating

3. Set appointment times
Non-Sufficient Funds - no money in their account
Where you stand depends on where you sit.
Streaming
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

4. The theory about the importance of having and achieving a goal.
Physician or facility
Traveler's checks
expectancy theory
Prevents discrimination for people with disabilties

5. Verifies that the account has enough money to cover the amount of the check
Wave
Grace period
Payables
Certified checks

6. Put all the patients with similar symptoms/problems together
Usual Customary Reasonable
Consumer Protection Act
Clustering
Dual choice

7. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
indemnities
Certified checks
Participating - Non-participating - Limiting charge
Ask permission to put them on hold & wait for a response

8. Name the priority of order in which patients should be seen starting with the most important to the least important.
Traveler's checks
Nonconsecutive filing
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Voucher's checks

9. The original chart belongs to the...
Time limit
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Physician or facility

10. Money owed to the physician from the patient
Draw red line through the mistake - Make the correction - Date & initial
Streaming
Alcoholism
Receivables

11. Benefits that are made in the form of cash payments are known as...
indemnities
Receipts
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Payables

12. The steps used in petty cash (in order).
Voucher's checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
7
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

13. Change in a posted account
Certified checks
Financial analysis report of went on that day
Adjustments
Coinsurance

14. The HIPAA Act concerns ___________ of a pat.
W-4
Adjuster
Time limit
confidentiality

15. Employer identification #
Non-Sufficient Funds - no money in their account
Open-office hours
SS-4
Operating budget

16. What are the four goals of a supervisor?
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Co-payment
Subjective - Objective - Assessment - Plan
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

17. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Grace period
Power - achievement - affiliation
explanation of benefits
When they get unsatisfactory lab or progress reports

18. Patient that leaves no forwarding address
Patient giving permission to release their medical information.
A skip
Dual choice
confidentiality

19. An unexpected event which may cause injury is called...
Time limit
Cashier's checks
A matrix
Accident

20. An appointment book is considered what kind of document?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Power - achievement - affiliation
Claim
Legal

21. Insurance that protects you from loss
An activity expands to fill the time allotted to it.
The significant elements in any group usually constitute only a small portion of that group.
Blanket bonding
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

22. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
confidentiality
Co-payment
Participating - Non-participating - Limiting charge
Consumer Protection Act

23. The information in the chart belongs to the...
Patient
Posting
W-4
Operating budget

24. Pareto's Law- ( 80/20) rule
Prevents discrimination for people with disabilties
explanation of benefits
Garbage in Garbage out
The significant elements in any group usually constitute only a small portion of that group.

25. Parkinson's Law
Accident
An activity expands to fill the time allotted to it.
Patient giving permission to release their medical information.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

26. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Tri-care
Posting
SS-5

27. List of all financial transactions on a ledger
The significant elements in any group usually constitute only a small portion of that group.
Draw red line through the mistake - Make the correction - Date & initial
Voucher's checks
Posting

28. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
When they get unsatisfactory lab or progress reports
SS-4
participating physician
Major medical

29. A bed patient in a hospital is called a...
inpatient
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Streaming
Major medical

30. A person or institution that gives medical care is a...
Prevents discrimination for people with disabilties
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
preexisting condition
provider

31. One who belongs to a group insurance plan is called...
Comprehensive
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Subscriber
Streaming

32. Anything that's owned
Asset
Posting
Daily
Overseeing and implementing and compliance program - establish efficiently practice

33. A sum of money provided in a insurance policy - payable for covered services is called...
benefits
Fee profile
A matrix
Money Order

34. Filed with income taxes
W-2
Overseeing and implementing and compliance program - establish efficiently practice
Adjustments
13

35. How often are bank deposits made in a medical office?
Grace period
Daily
Cashier's checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

36. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Receivables
outpatient
Alcoholism

37. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Account
Health maintenance organization
partial disabilities
Streaming

38. List six motivational theories
A matrix
13
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Alcoholism

39. The order to prepare an office to open.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
confidentiality
benefits
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

40. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
A skip
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Time limit
Wave

41. Guaranteed by the third party
Money Order
Overseeing and implementing and compliance program - establish efficiently practice
Daily
Account # - Date of service - ICD-9 - Balance

42. Must be signed when purchased

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43. Application for a Social Security card
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
SS-5
Overseeing and implementing and compliance program - establish efficiently practice

44. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Coordination of benefits
Patient giving permission to release their medical information.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Time limit

45. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Overseeing and implementing and compliance program - establish efficiently practice
Coinsurance
Major medical
Streaming

46. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Restrictive
W-2
preexisting condition

47. What are the types of commitment as it applies to employees?
W-2
Ask permission to put them on hold & wait for a response
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

48. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
expectancy theory
7
When they get unsatisfactory lab or progress reports
Catastrophic

49. GiGo
Power - achievement - affiliation
Garbage in Garbage out
Major medical
Blanket bonding

50. Form you fill out when hired
W-4
Tri-care
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Dual choice