Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A person or institution that gives medical care is a...
Cashier's checks
Ask permission to put them on hold & wait for a response
provider
Major medical

2. Found on an Encounter form
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Patient giving permission to release their medical information.
Account # - Date of service - ICD-9 - Balance
Daily

3. Benefits that are made in the form of cash payments are known as...
indemnities
Deductible
The significant elements in any group usually constitute only a small portion of that group.
Coinsurance

4. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
When they get unsatisfactory lab or progress reports
Draw red line through the mistake - Make the correction - Date & initial
premium

5. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Asset
A skip
Co-payment
Major medical

6. List of all financial transactions on a ledger
Deductible
Workers compensation
Posting
Time limit

7. Drawn against the issuing bank

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

8. List six motivational theories
Power - achievement - affiliation
Cashier's checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

9. A sum of money provided in a insurance policy - payable for covered services is called...
SS-5
Non-Sufficient Funds - no money in their account
Voucher's checks
benefits

10. The theory about the importance of having and achieving a goal.
expectancy theory
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
A matrix

11. An amount the insured must pay before policy benefits begin is called....
outpatient
Payables
Physiologic - safety - love belonging - self- esteem - self- actualization
Deductible

12. Money by the physician to the vendor
Daily
Posting
Patient
Payables

13. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
A matrix
Traveler's checks
Tri-care

14. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
W-2
outpatient
Petty Cash
Workers compensation

15. In the Learned Needs theory - what are the 3 core needs?
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Power - achievement - affiliation
partial disabilities
SS-5

16. The information in the chart belongs to the...
Patient
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
People tend to be promoted until they reach a level beyond their competence.
indemnities

17. A person who represents either party of an insurance claim is the____
Adjuster
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

18. Numbers read in a specific order
Usual Customary Reasonable
Account
Nonconsecutive filing
Deductible

19. What is a release of information form?
Physician or facility
Patient giving permission to release their medical information.
A skip
An activity expands to fill the time allotted to it.

20. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
W-4
benefits
Patient giving permission to release their medical information.

21. A rider added to a policy to provide additional benefits for certain conditions is called...
explanation of benefits
The significant elements in any group usually constitute only a small portion of that group.
Dread disease rider
Payables

22. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Draw red line through the mistake - Make the correction - Date & initial
Coinsurance
Petty Cash
Open-office hours

23. Put all the patients with similar symptoms/problems together
Disbursement
Clustering
Usual Customary Reasonable
Streaming

24. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Receivables
Catastrophic

25. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
SS-5
Comprehensive
Subjective - Objective - Assessment - Plan

26. Name four ways to control costs in a medical practice?
Tri-care
Petty Cash
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Adjuster

27. What does SOAP stand for?
Accident
Subjective - Objective - Assessment - Plan
Disbursement
Patient giving permission to release their medical information.

28. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Asset
Account
Non-Sufficient Funds - no money in their account

29. Money owed to the physician from the patient
Blanket bonding
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Receivables
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

30. Guaranteed by the third party
provider
Money Order
Where you stand depends on where you sit.
Adjuster

31. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
13
Draw and electronic line through it - Make the correction - Date & initial
Tri-care

32. Insurance that protects you from loss
Dread disease rider
Blanket bonding
Adjuster
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

33. One who belongs to a group insurance plan is called...
outpatient
Traveler's checks
Subscriber
Consumer Protection Act

34. Application for a Social Security card
Health maintenance organization
SS-5
indemnities
Blanket bonding

35. Times physicians aren't available
Prevents discrimination for people with disabilties
A matrix
provider
When they get unsatisfactory lab or progress reports

36. What are the four goals of a supervisor?
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Open-office hours
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Money Order

37. Filed with income taxes
W-2
Receivables
Health maintenance organization
Patient giving permission to release their medical information.

38. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
provider
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
preexisting condition

39. Must be signed when purchased

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

40. Payment made periodically to keep and insurance policy in force is called...
Grace period
Alcoholism
Patient
premium

41. A patient's financial statement
Certified checks
Account
Non-Sufficient Funds - no money in their account
Draw red line through the mistake - Make the correction - Date & initial

42. Parkinson's Law
An activity expands to fill the time allotted to it.
Nonconsecutive filing
Comprehensive
Financial analysis report of went on that day

43. GiGo
Workers compensation
inpatient
Blanket bonding
Garbage in Garbage out

44. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Deductible
Payables
Prevents discrimination for people with disabilties
preexisting condition

45. Change in a posted account
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Adjustments
Time limit
outpatient

46. A bed patient in a hospital is called a...
provider
Dread disease rider
inpatient
A skip

47. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Draw red line through the mistake - Make the correction - Date & initial
Deductible
Health maintenance organization

48. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Blanket bonding
Wave
Certified checks
Coinsurance

49. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Garbage in Garbage out
Blanket bonding
Schedule same time & day for every week
Daily

50. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Schedule same time & day for every week
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Dual choice
preexisting condition