Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Garbage in Garbage out
Account
Workers compensation
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

2. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Subscriber
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Draw red line through the mistake - Make the correction - Date & initial
Disbursement

3. A request for payment under an insurance contractor bond is called a(an)...
Claim
Draw red line through the mistake - Make the correction - Date & initial
Financial analysis report of went on that day
Certified checks

4. Verifies that the account has enough money to cover the amount of the check
Certified checks
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Participating - Non-participating - Limiting charge
W-4

5. List six motivational theories
Patient
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Account # - Date of service - ICD-9 - Balance
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

6. NSF
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Catastrophic
Non-Sufficient Funds - no money in their account
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

7. Payment made periodically to keep and insurance policy in force is called...
preexisting condition
premium
Claim
A matrix

8. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
W-2
Power - achievement - affiliation
Ask permission to put them on hold & wait for a response
Patient

9. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Directing - coaching - supporting - delegating
Subjective - Objective - Assessment - Plan
Power - achievement - affiliation
13

10. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
W-2
Wave
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Restrictive

11. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Operating budget
Grace period
Power - achievement - affiliation
Payables

12. Benefits that are made in the form of cash payments are known as...
Participating - Non-participating - Limiting charge
SS-4
indemnities
Tri-care

13. An unexpected event which may cause injury is called...
Accident
W-4
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Schedule same time & day for every week

14. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Alcoholism
premium
Draw and electronic line through it - Make the correction - Date & initial
Claim

15. The theory about the importance of having and achieving a goal.
Tri-care
expectancy theory
Participating - Non-participating - Limiting charge
Money Order

16. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
premium
Petty Cash
Streaming
Health maintenance organization

17. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
indemnities

18. A sum of money provided in a insurance policy - payable for covered services is called...
Traveler's checks
Garbage in Garbage out
benefits
Receivables

19. Guaranteed by the third party
Money Order
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Operating budget
Prevents discrimination for people with disabilties

20. Must be signed when purchased

21. The most common disease of the impaired physician.
Alcoholism
People tend to be promoted until they reach a level beyond their competence.
indemnities
Tri-care

22. A rider added to a policy to provide additional benefits for certain conditions is called...
outpatient
Petty Cash
The significant elements in any group usually constitute only a small portion of that group.
Dread disease rider

23. A civilian health and medical program of the uniform services is called...
Financial analysis report of went on that day
Legal
People tend to be promoted until they reach a level beyond their competence.
Tri-care

24. Anything that's owned
A skip
Asset
Alcoholism
Money Order

25. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Dread disease rider
Operating budget
Money Order
Time limit

26. A person or institution that gives medical care is a...
Cashier's checks
provider
Subjective - Objective - Assessment - Plan
SS-5

27. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
7
Dual choice
Alcoholism

28. Attached with a stub that explains payment activity

29. Set appointment times
Account
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Streaming
Petty Cash

30. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Draw red line through the mistake - Make the correction - Date & initial
Receivables
partial disabilities
Deductible

31. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Disbursement
Dual choice
confidentiality

32. What does UCR stand for?
Usual Customary Reasonable
Nonconsecutive filing
Where you stand depends on where you sit.
Subjective - Objective - Assessment - Plan

33. Name four management styles?
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Directing - coaching - supporting - delegating
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Patient giving permission to release their medical information.

34. What are five signs of a great supervisor?
Streaming
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Non-Sufficient Funds - no money in their account
indemnities

35. Drawn against the issuing bank

36. The steps used in petty cash (in order).
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Prevents discrimination for people with disabilties
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Where you stand depends on where you sit.

37. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Receivables
Account # - Date of service - ICD-9 - Balance
explanation of benefits
Health maintenance organization

38. One who belongs to a group insurance plan is called...
Tri-care
Adjustments
Subscriber
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

39. A person who represents either party of an insurance claim is the____
Adjuster
Usual Customary Reasonable
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

40. Form you fill out when hired
premium
W-4
Operating budget
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

41. A health program for people age 65 and older under social security is called...
Subscriber
Medicare
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Account # - Date of service - ICD-9 - Balance

42. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
preexisting condition
Voucher's checks
Subjective - Objective - Assessment - Plan

43. Parkinson's Law
An activity expands to fill the time allotted to it.
Subjective - Objective - Assessment - Plan
expectancy theory
Power - achievement - affiliation

44. Name the priority of order in which patients should be seen starting with the most important to the least important.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Restrictive
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Participating - Non-participating - Limiting charge

45. Put all the patients with similar symptoms/problems together
Daily
The significant elements in any group usually constitute only a small portion of that group.
Dual choice
Clustering

46. When should a physician handle calls from patients?
Streaming
indemnities
Receipts
When they get unsatisfactory lab or progress reports

47. Consists of all the costs to run an office
Operating budget
Overseeing and implementing and compliance program - establish efficiently practice
Coinsurance
Legal

48. Times physicians aren't available
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Legal
A matrix
provider

49. Miles Law
SS-4
Certified checks
Where you stand depends on where you sit.
Cashier's checks

50. What are the types of commitment as it applies to employees?
Asset
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Schedule same time & day for every week