Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A compilation of average fees paid over time
A skip
Fee profile
Draw and electronic line through it - Make the correction - Date & initial
Wave

2. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Comprehensive
Power - achievement - affiliation

3. Money owed to the physician from the patient
Ask permission to put them on hold & wait for a response
indemnities
Time limit
Receivables

4. One who belongs to a group insurance plan is called...
Streaming
Disbursement
Subscriber
Grace period

5. Name the priority of order in which patients should be seen starting with the most important to the least important.
A matrix
Physician or facility
outpatient
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

6. Consists of all the costs to run an office
Patient
Operating budget
outpatient
Deductible

7. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Daily
Co-payment
Receivables
Draw and electronic line through it - Make the correction - Date & initial

8. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Directing - coaching - supporting - delegating
confidentiality
Patient

9. Application for a Social Security card
Subscriber
SS-5
Non-Sufficient Funds - no money in their account
Streaming

10. Times physicians aren't available
A matrix
Usual Customary Reasonable
A skip
Coordination of benefits

11. A bed patient in a hospital is called a...
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
premium
inpatient
Claim

12. Filed with income taxes
Workers compensation
A matrix
W-2
Garbage in Garbage out

13. An unexpected event which may cause injury is called...
Certified checks
Power - achievement - affiliation
Accident
Grace period

14. Parkinson's Law
Garbage in Garbage out
Financial analysis report of went on that day
premium
An activity expands to fill the time allotted to it.

15. What does UCR stand for?
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Usual Customary Reasonable
People tend to be promoted until they reach a level beyond their competence.
Comprehensive

16. Drawn against the issuing bank

17. Guaranteed by the third party
Money Order
Legal
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Comprehensive

18. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Financial analysis report of went on that day
Fee profile
13
Catastrophic

19. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Coinsurance
preexisting condition

20. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Blanket bonding
indemnities
Schedule same time & day for every week
Certified checks

21. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Nonconsecutive filing
participating physician
Clustering
Catastrophic

22. The information in the chart belongs to the...
confidentiality
Patient
Cashier's checks
Prevents discrimination for people with disabilties

23. Duties of a compliance officer
Certified checks
Restrictive
Wave
Overseeing and implementing and compliance program - establish efficiently practice

24. Verifies that the account has enough money to cover the amount of the check
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Certified checks
W-2
Wave

25. The Pygmalion Effect
confidentiality
Garbage in Garbage out
Payables
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

26. A person or institution that gives medical care is a...
Grace period
Coordination of benefits
provider
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

27. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Operating budget
Wave
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Coordination of benefits

28. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
SS-4
Grace period
Restrictive

29. NSF
Physiologic - safety - love belonging - self- esteem - self- actualization
Alcoholism
Catastrophic
Non-Sufficient Funds - no money in their account

30. Benefits that are made in the form of cash payments are known as...
W-2
Prevents discrimination for people with disabilties
indemnities
SS-5

31. Found in a Bank statement
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Certified checks
W-4
The balance - checks paid - withdraws - deposits - any information not posted on last statement

32. Payment made periodically to keep and insurance policy in force is called...
Operating budget
A matrix
Account
premium

33. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Comprehensive
Coinsurance
W-2
Subjective - Objective - Assessment - Plan

34. The theory about the importance of having and achieving a goal.
benefits
Alcoholism
Health maintenance organization
expectancy theory

35. A health program for people age 65 and older under social security is called...
A skip
Directing - coaching - supporting - delegating
Medicare
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

36. Form you fill out when hired
Coordination of benefits
W-4
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

37. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
7
Grace period
Medicare
Legal

38. Insurance that protects you from loss
Open-office hours
indemnities
Blanket bonding
Restrictive

39. The original chart belongs to the...
Tri-care
Health maintenance organization
Dual choice
Physician or facility

40. The law of effect
Power - achievement - affiliation
Patient
Account
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

41. Money by the physician to the vendor
Payables
Deductible
Accident
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

42. Numbers read in a specific order
Petty Cash
Claim
SS-5
Nonconsecutive filing

43. A request for payment under an insurance contractor bond is called a(an)...
Petty Cash
Claim
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Grace period

44. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Petty Cash
7
outpatient
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

45. The order to prepare an office to open.
Physician or facility
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Disbursement

46. An appointment book is considered what kind of document?
Coinsurance
Cashier's checks
Legal
Subscriber

47. Attached with a stub that explains payment activity

48. What is contained in a Policy and Procedral Manual for a medical office?
Directing - coaching - supporting - delegating
Dual choice
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
7

49. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Where you stand depends on where you sit.
Dual choice
7

50. Name four types of common imparities
premium
When they get unsatisfactory lab or progress reports
Nonconsecutive filing
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.