Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Miles Law
Ask permission to put them on hold & wait for a response
Where you stand depends on where you sit.
Alcoholism
Non-Sufficient Funds - no money in their account

2. What does UCR stand for?
Power - achievement - affiliation
Catastrophic
Usual Customary Reasonable
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

3. Form you fill out when hired
indemnities
W-4
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Petty Cash

4. Numbers read in a specific order
Dual choice
Operating budget
Daily
Nonconsecutive filing

5. Filed with income taxes
Accident
W-2
Operating budget
Traveler's checks

6. Money by the physician to the vendor
SS-4
Fee profile
Payables
Cashier's checks

7. Application for a Social Security card
explanation of benefits
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
SS-5

8. A request for payment under an insurance contractor bond is called a(an)...
Voucher's checks
Certified checks
Coinsurance
Claim

9. Set appointment times
Garbage in Garbage out
Streaming
Overseeing and implementing and compliance program - establish efficiently practice
Certified checks

10. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Receipts
indemnities
Directing - coaching - supporting - delegating
Wave

11. Anything that's owned
Asset
Claim
Deductible
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

12. Employer identification #
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
SS-4
Financial analysis report of went on that day
Comprehensive

13. Name four ways to control costs in a medical practice?
Daily
Clustering
outpatient
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

14. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Major medical
When they get unsatisfactory lab or progress reports
Grace period
Account

15. The steps used in petty cash (in order).
Power - achievement - affiliation
Grace period
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
W-4

16. What are the types of commitment as it applies to employees?
expectancy theory
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Subscriber

17. The theory about the importance of having and achieving a goal.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Traveler's checks
Account # - Date of service - ICD-9 - Balance
expectancy theory

18. Money owed to the physician from the patient
Non-Sufficient Funds - no money in their account
Receivables
People tend to be promoted until they reach a level beyond their competence.
Disbursement

19. List of all financial transactions on a ledger
A skip
Open-office hours
Posting
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

20. An appointment book is considered what kind of document?
Blanket bonding
Legal
Non-Sufficient Funds - no money in their account
Receipts

21. Change in a posted account
Prevents discrimination for people with disabilties
Adjustments
Patient
Workers compensation

22. Money that's paid out
Disbursement
Power - achievement - affiliation
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Petty Cash

23. What is contained in a Policy and Procedral Manual for a medical office?
Co-payment
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Health maintenance organization

24. A civilian health and medical program of the uniform services is called...
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Restrictive
Tri-care
Account

25. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Fee profile
Cashier's checks
Consumer Protection Act
Ask permission to put them on hold & wait for a response

26. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Deductible
Coinsurance
Receipts

27. Benefits that are made in the form of cash payments are known as...
Streaming
indemnities
Grace period
Nonconsecutive filing

28. A compilation of average fees paid over time
Fee profile
Where you stand depends on where you sit.
Overseeing and implementing and compliance program - establish efficiently practice
Coinsurance

29. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Schedule same time & day for every week
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
A matrix

30. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Wave
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Claim

31. The Pygmalion Effect
W-2
Restrictive
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Alcoholism

32. List six motivational theories
W-2
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

33. Parkinson's Law
Participating - Non-participating - Limiting charge
An activity expands to fill the time allotted to it.
W-2
Patient giving permission to release their medical information.

34. A person who represents either party of an insurance claim is the____
Adjuster
Cashier's checks
preexisting condition
participating physician

35. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Fee profile
outpatient
explanation of benefits
Receivables

36. GiGo
Garbage in Garbage out
Cashier's checks
W-4
Power - achievement - affiliation

37. Duties of a compliance officer
Receivables
Adjustments
Overseeing and implementing and compliance program - establish efficiently practice
Physician or facility

38. The most common disease of the impaired physician.
Comprehensive
Alcoholism
Coinsurance
Garbage in Garbage out

39. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Subjective - Objective - Assessment - Plan
Schedule same time & day for every week
Catastrophic
Health maintenance organization

40. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Financial analysis report of went on that day
Draw red line through the mistake - Make the correction - Date & initial
Disbursement

41. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Voucher's checks
confidentiality

42. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
People tend to be promoted until they reach a level beyond their competence.
Voucher's checks
Tri-care

43. Payment made periodically to keep and insurance policy in force is called...
premium
When they get unsatisfactory lab or progress reports
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
W-4

44. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
outpatient
Co-payment
Voucher's checks
Financial analysis report of went on that day

45. The Peter Principle
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
People tend to be promoted until they reach a level beyond their competence.
Fee profile
Where you stand depends on where you sit.

46. Put all the patients with similar symptoms/problems together
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Clustering
provider
preexisting condition

47. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Claim
Tri-care
13
Garbage in Garbage out

48. An amount the insured must pay before policy benefits begin is called....
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
People tend to be promoted until they reach a level beyond their competence.
An activity expands to fill the time allotted to it.
Deductible

49. Name four types of common imparities
Time limit
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
participating physician
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

50. Cash that's used for small purchases in an office
outpatient
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Petty Cash
A skip