Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Health maintenance organization
Voucher's checks
Disbursement
Ask permission to put them on hold & wait for a response

2. The information that must be collected when taking a phone message

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

3. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
W-2
Participating - Non-participating - Limiting charge
Comprehensive
Workers compensation

4. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Alcoholism
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Dual choice
Open-office hours

5. A request for payment under an insurance contractor bond is called a(an)...
Claim
indemnities
Overseeing and implementing and compliance program - establish efficiently practice
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

6. One who belongs to a group insurance plan is called...
Prevents discrimination for people with disabilties
Subscriber
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Clustering

7. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Dual choice
benefits
partial disabilities

8. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
confidentiality
Accident
outpatient
An activity expands to fill the time allotted to it.

9. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Fee profile
Ask permission to put them on hold & wait for a response
Overseeing and implementing and compliance program - establish efficiently practice

10. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
outpatient
Health maintenance organization
People tend to be promoted until they reach a level beyond their competence.

11. The order to prepare an office to open.
7
Physiologic - safety - love belonging - self- esteem - self- actualization
Voucher's checks
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

12. Drawn against the issuing bank

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

13. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
preexisting condition
participating physician
7
Draw red line through the mistake - Make the correction - Date & initial

14. Times physicians aren't available
Streaming
A matrix
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
W-2

15. Change in a posted account
Accident
Adjustments
Overseeing and implementing and compliance program - establish efficiently practice
Where you stand depends on where you sit.

16. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Coordination of benefits
Wave
Catastrophic
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

17. Must be signed when purchased

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183

18. List of all financial transactions on a ledger
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Posting
Daily
outpatient

19. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Overseeing and implementing and compliance program - establish efficiently practice
explanation of benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
indemnities

20. GiGo
Garbage in Garbage out
Usual Customary Reasonable
Physician or facility
Wave

21. Filed with income taxes
W-2
Fee profile
People tend to be promoted until they reach a level beyond their competence.
Time limit

22. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Deductible
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
13

23. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Usual Customary Reasonable
The significant elements in any group usually constitute only a small portion of that group.
Legal
Health maintenance organization

24. Numbers read in a specific order
The significant elements in any group usually constitute only a small portion of that group.
Draw and electronic line through it - Make the correction - Date & initial
Dual choice
Nonconsecutive filing

25. The theory about the importance of having and achieving a goal.
expectancy theory
Health maintenance organization
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Restrictive

26. Money that's paid out
Disbursement
SS-5
Where you stand depends on where you sit.
A matrix

27. Benefits that are made in the form of cash payments are known as...
provider
Certified checks
indemnities
Adjustments

28. A health program for people age 65 and older under social security is called...
Payables
Clustering
Medicare
Overseeing and implementing and compliance program - establish efficiently practice

29. Payment made periodically to keep and insurance policy in force is called...
premium
preexisting condition
Wave
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

30. The law of effect
When they get unsatisfactory lab or progress reports
13
provider
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

31. What is a day-end summary?
indemnities
W-4
Financial analysis report of went on that day
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

32. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Voucher's checks
Ask permission to put them on hold & wait for a response
Claim

33. What does SOAP stand for?
benefits
Subjective - Objective - Assessment - Plan
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Adjuster

34. Form you fill out when hired
W-4
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
SS-5
7

35. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
An activity expands to fill the time allotted to it.
benefits
Receivables

36. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Financial analysis report of went on that day
confidentiality
Coordination of benefits
Co-payment

37. An unexpected event which may cause injury is called...
Accident
Blanket bonding
Grace period
Subjective - Objective - Assessment - Plan

38. What is contained in a Policy and Procedral Manual for a medical office?
Blanket bonding
confidentiality
Directing - coaching - supporting - delegating
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

39. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Open-office hours
Fee profile
Draw red line through the mistake - Make the correction - Date & initial
Alcoholism

40. Copy of a transaction
Receipts
13
Workers compensation
Daily

41. Parkinson's Law
Cashier's checks
Voucher's checks
Account # - Date of service - ICD-9 - Balance
An activity expands to fill the time allotted to it.

42. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Traveler's checks
Draw red line through the mistake - Make the correction - Date & initial
Co-payment
Catastrophic

43. In the Learned Needs theory - what are the 3 core needs?
Asset
Consumer Protection Act
inpatient
Power - achievement - affiliation

44. What does the Americans with Disabilities Act prevent?
Claim
Patient
Physician or facility
Prevents discrimination for people with disabilties

45. Name four types of common imparities
Usual Customary Reasonable
preexisting condition
Fee profile
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

46. A compilation of average fees paid over time
13
Tri-care
Fee profile
Wave

47. A sum of money provided in a insurance policy - payable for covered services is called...
Physician or facility
Participating - Non-participating - Limiting charge
Draw and electronic line through it - Make the correction - Date & initial
benefits

48. A rider added to a policy to provide additional benefits for certain conditions is called...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Dread disease rider
Asset
Schedule same time & day for every week

49. Insurance that protects you from loss
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
confidentiality
Blanket bonding
provider

50. A civilian health and medical program of the uniform services is called...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Patient
Tri-care
Wave