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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A person or institution that gives medical care is a...
Wave
People tend to be promoted until they reach a level beyond their competence.
provider
When they get unsatisfactory lab or progress reports

2. The HIPAA Act concerns ___________ of a pat.
Asset
W-4
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
confidentiality

3. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Adjuster
13
Comprehensive
Tri-care

4. A patient's financial statement
Traveler's checks
SS-4
Account
Consumer Protection Act

5. A health program for people age 65 and older under social security is called...
Garbage in Garbage out
Medicare
Ask permission to put them on hold & wait for a response
A matrix

6. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
inpatient
premium
Account # - Date of service - ICD-9 - Balance
Coinsurance

7. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Power - achievement - affiliation
outpatient
Grace period
Comprehensive

8. Consists of all the costs to run an office
explanation of benefits
Operating budget
Posting
Draw and electronic line through it - Make the correction - Date & initial

9. The steps used in petty cash (in order).
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
indemnities
When they get unsatisfactory lab or progress reports
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

10. Payment made periodically to keep and insurance policy in force is called...
Medicare
confidentiality
Coordination of benefits
premium

11. Miles Law
SS-4
Where you stand depends on where you sit.
Adjuster
People tend to be promoted until they reach a level beyond their competence.

12. A request for payment under an insurance contractor bond is called a(an)...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
When they get unsatisfactory lab or progress reports
Claim
W-2

13. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
confidentiality
Open-office hours
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

14. Parkinson's Law
Asset
provider
partial disabilities
An activity expands to fill the time allotted to it.

15. NSF
Overseeing and implementing and compliance program - establish efficiently practice
Non-Sufficient Funds - no money in their account
Operating budget
Health maintenance organization

16. The most common disease of the impaired physician.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Clustering
Alcoholism
partial disabilities

17. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Power - achievement - affiliation
Draw and electronic line through it - Make the correction - Date & initial
Patient giving permission to release their medical information.
Ask permission to put them on hold & wait for a response

18. Verifies that the account has enough money to cover the amount of the check
Coinsurance
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Certified checks
Restrictive

19. The original chart belongs to the...
Physiologic - safety - love belonging - self- esteem - self- actualization
Physician or facility
Garbage in Garbage out
Directing - coaching - supporting - delegating

20. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
explanation of benefits
A skip
Draw red line through the mistake - Make the correction - Date & initial
Health maintenance organization

21. The theory about the importance of having and achieving a goal.
expectancy theory
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Streaming
Certified checks

22. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
7
Patient giving permission to release their medical information.
Workers compensation
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

23. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
SS-4
explanation of benefits
partial disabilities
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

24. Name six types of supervisors
7
Account # - Date of service - ICD-9 - Balance
Deductible
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

25. Name four types of common imparities
Garbage in Garbage out
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Account # - Date of service - ICD-9 - Balance
A matrix

26. Patient that leaves no forwarding address
Blanket bonding
A skip
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Patient giving permission to release their medical information.

27. Name the 3 columns used in conjunction with the Medicare fee schedule.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Claim
Participating - Non-participating - Limiting charge
inpatient

28. Pareto's Law- ( 80/20) rule
participating physician
The significant elements in any group usually constitute only a small portion of that group.
Account
W-2

29. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Time limit
W-4
indemnities
7

30. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
13
Participating - Non-participating - Limiting charge
Dual choice
Accident

31. A civilian health and medical program of the uniform services is called...
Dread disease rider
preexisting condition
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Tri-care

32. Guaranteed by the third party
inpatient
Account
Major medical
Money Order

33. A rider added to a policy to provide additional benefits for certain conditions is called...
Receivables
Tri-care
Operating budget
Dread disease rider

34. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
SS-4
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
indemnities
Schedule same time & day for every week

35. List of all financial transactions on a ledger
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Posting
inpatient
Restrictive

36. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Open-office hours
Nonconsecutive filing
Voucher's checks

37. Anything that's owned
Money Order
Asset
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
outpatient

38. List six motivational theories
Non-Sufficient Funds - no money in their account
Certified checks
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Open-office hours

39. What are five signs of a great supervisor?
A matrix
Draw red line through the mistake - Make the correction - Date & initial
explanation of benefits
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

40. An amount the insured must pay before policy benefits begin is called....
Overseeing and implementing and compliance program - establish efficiently practice
Deductible
Usual Customary Reasonable
indemnities

41. Employer identification #
SS-4
Adjustments
outpatient
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

42. How often are bank deposits made in a medical office?
Adjustments
Alcoholism
Daily
Account # - Date of service - ICD-9 - Balance

43. Duties of a compliance officer
Grace period
partial disabilities
A skip
Overseeing and implementing and compliance program - establish efficiently practice

44. A compilation of average fees paid over time
Fee profile
People tend to be promoted until they reach a level beyond their competence.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Operating budget

45. Numbers read in a specific order
benefits
Voucher's checks
Financial analysis report of went on that day
Nonconsecutive filing

46. What are the four goals of a supervisor?
People tend to be promoted until they reach a level beyond their competence.
Physician or facility
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
expectancy theory

47. Times physicians aren't available
Schedule same time & day for every week
People tend to be promoted until they reach a level beyond their competence.
Workers compensation
A matrix

48. What does UCR stand for?
Patient
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
indemnities
Usual Customary Reasonable

49. An appointment book is considered what kind of document?
W-4
Legal
W-2
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

50. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Usual Customary Reasonable
A skip
Co-payment
Comprehensive

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Medical Office Management

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