Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The information that must be collected when taking a phone message

2. Put all the patients with similar symptoms/problems together
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Nonconsecutive filing
Clustering

3. Application for a Social Security card
SS-5
7
preexisting condition
Deductible

4. The information in the chart belongs to the...
Alcoholism
Ask permission to put them on hold & wait for a response
Patient
Wave

5. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Adjustments
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Coordination of benefits
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

6. When should a physician handle calls from patients?
Draw and electronic line through it - Make the correction - Date & initial
W-2
When they get unsatisfactory lab or progress reports
Account

7. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Open-office hours
Ask permission to put them on hold & wait for a response

8. The Peter Principle
7
SS-5
Non-Sufficient Funds - no money in their account
People tend to be promoted until they reach a level beyond their competence.

9. An appointment book is considered what kind of document?
Legal
Financial analysis report of went on that day
explanation of benefits
expectancy theory

10. In the Learned Needs theory - what are the 3 core needs?
Patient giving permission to release their medical information.
Voucher's checks
Power - achievement - affiliation
Operating budget

11. What is a day-end summary?
Account
Traveler's checks
Certified checks
Financial analysis report of went on that day

12. A person who represents either party of an insurance claim is the____
Asset
premium
Adjuster
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

13. Copy of a transaction
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Blanket bonding
Receipts
Legal

14. A request for payment under an insurance contractor bond is called a(an)...
Petty Cash
Non-Sufficient Funds - no money in their account
Tri-care
Claim

15. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
Open-office hours
Petty Cash
Posting

16. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Voucher's checks
Power - achievement - affiliation
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

17. Attached with a stub that explains payment activity

18. List six motivational theories
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Fee profile
Patient giving permission to release their medical information.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

19. A bed patient in a hospital is called a...
inpatient
confidentiality
Dual choice
People tend to be promoted until they reach a level beyond their competence.

20. Anything that's owned
partial disabilities
Garbage in Garbage out
Asset
SS-5

21. Employer identification #
Receipts
SS-4
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

22. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Physiologic - safety - love belonging - self- esteem - self- actualization
Account
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

23. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Legal
Fee profile
confidentiality

24. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Dual choice
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Power - achievement - affiliation
Streaming

25. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Garbage in Garbage out
Health maintenance organization
Draw red line through the mistake - Make the correction - Date & initial
Restrictive

26. Times physicians aren't available
Traveler's checks
A matrix
Grace period
indemnities

27. Duties of a compliance officer
Adjuster
Overseeing and implementing and compliance program - establish efficiently practice
Dual choice
Asset

28. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
A matrix
Receivables
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

29. What does the Americans with Disabilities Act prevent?
Financial analysis report of went on that day
Subscriber
Draw red line through the mistake - Make the correction - Date & initial
Prevents discrimination for people with disabilties

30. The law of effect
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Deductible
Account

31. Set appointment times
Posting
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Streaming
Draw and electronic line through it - Make the correction - Date & initial

32. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Patient giving permission to release their medical information.
Time limit
Open-office hours
Daily

33. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Major medical
partial disabilities
The balance - checks paid - withdraws - deposits - any information not posted on last statement
confidentiality

34. Numbers read in a specific order
Account
Fee profile
Nonconsecutive filing
Consumer Protection Act

35. Money that's paid out
Health maintenance organization
benefits
Ask permission to put them on hold & wait for a response
Disbursement

36. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
A matrix
Ask permission to put them on hold & wait for a response
Disbursement
An activity expands to fill the time allotted to it.

37. Name four types of common imparities
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Receipts
Patient
Open-office hours

38. The most common disease of the impaired physician.
Alcoholism
Directing - coaching - supporting - delegating
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Dual choice

39. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Account
13
explanation of benefits
Voucher's checks

40. What are five signs of a great supervisor?
Workers compensation
Operating budget
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Asset

41. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Prevents discrimination for people with disabilties
Asset
Co-payment
Dread disease rider

42. A patient's financial statement
Posting
Account
Draw and electronic line through it - Make the correction - Date & initial
Restrictive

43. The original chart belongs to the...
Asset
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Physician or facility

44. Found in a Bank statement
Petty Cash
Dread disease rider
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Posting

45. List of all financial transactions on a ledger
Posting
Coordination of benefits
Coinsurance
Open-office hours

46. Payment made periodically to keep and insurance policy in force is called...
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
premium
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Account

47. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
inpatient
Time limit
Nonconsecutive filing
preexisting condition

48. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Co-payment
Tri-care
expectancy theory
outpatient

49. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Disbursement
explanation of benefits
Prevents discrimination for people with disabilties
A skip

50. Form you fill out when hired
Draw and electronic line through it - Make the correction - Date & initial
Overseeing and implementing and compliance program - establish efficiently practice
Power - achievement - affiliation
W-4