Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Application for a Social Security card
When they get unsatisfactory lab or progress reports
Garbage in Garbage out
Overseeing and implementing and compliance program - establish efficiently practice
SS-5

2. Form you fill out when hired
Payables
W-4
Account
Posting

3. Numbers read in a specific order
Restrictive
Directing - coaching - supporting - delegating
Nonconsecutive filing
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

4. What are the five levels of Abraham Maslow's Hierarchy of needs
Open-office hours
Receivables
Consumer Protection Act
Physiologic - safety - love belonging - self- esteem - self- actualization

5. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Coordination of benefits
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Dual choice
indemnities

6. A health program for people age 65 and older under social security is called...
Medicare
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
13
Ask permission to put them on hold & wait for a response

7. The HIPAA Act concerns ___________ of a pat.
confidentiality
Disbursement
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Where you stand depends on where you sit.

8. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Overseeing and implementing and compliance program - establish efficiently practice
People tend to be promoted until they reach a level beyond their competence.
Account

9. The information in the chart belongs to the...
Patient
Subscriber
participating physician
Grace period

10. When should a physician handle calls from patients?
Ask permission to put them on hold & wait for a response
7
When they get unsatisfactory lab or progress reports
Daily

11. What are the four goals of a supervisor?
Disbursement
Asset
Alcoholism
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

12. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
expectancy theory
Prevents discrimination for people with disabilties
Catastrophic
Receipts

13. What are the types of commitment as it applies to employees?
A skip
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Medicare
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

14. A bed patient in a hospital is called a...
Usual Customary Reasonable
inpatient
Money Order
Posting

15. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Claim
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Receipts

16. A person or institution that gives medical care is a...
Co-payment
Adjuster
provider
Legal

17. Consists of all the costs to run an office
Draw red line through the mistake - Make the correction - Date & initial
Certified checks
Account # - Date of service - ICD-9 - Balance
Operating budget

18. Name six types of supervisors
Where you stand depends on where you sit.
Traveler's checks
Time limit
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

19. What does SOAP stand for?
Catastrophic
Daily
confidentiality
Subjective - Objective - Assessment - Plan

20. An amount the insured must pay before policy benefits begin is called....
W-2
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
A matrix
Deductible

21. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Streaming
Nonconsecutive filing
Coordination of benefits
Workers compensation

22. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
partial disabilities
Adjuster
Open-office hours

23. Filed with income taxes
Wave
Physiologic - safety - love belonging - self- esteem - self- actualization
W-2
Overseeing and implementing and compliance program - establish efficiently practice

24. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Operating budget
Wave
Daily
inpatient

25. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Money Order
Tri-care
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

26. Anything that's owned
Physiologic - safety - love belonging - self- esteem - self- actualization
When they get unsatisfactory lab or progress reports
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Asset

27. The steps used in petty cash (in order).
Consumer Protection Act
Asset
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Legal

28. List of all financial transactions on a ledger
Voucher's checks
Clustering
provider
Posting

29. A request for payment under an insurance contractor bond is called a(an)...
Receivables
benefits
Claim
provider

30. An unexpected event which may cause injury is called...
Coordination of benefits
Accident
inpatient
SS-5

31. A compilation of average fees paid over time
Fee profile
Usual Customary Reasonable
Money Order
Asset

32. Benefits that are made in the form of cash payments are known as...
Coinsurance
indemnities
Patient
A matrix

33. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Subscriber
Workers compensation
7
Legal

34. The law of effect
Receipts
Accident
A matrix
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

35. Name four types of common imparities
provider
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Account
Streaming

36. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Clustering
Accident
Consumer Protection Act
Coinsurance

37. The Pygmalion Effect
Medicare
People tend to be promoted until they reach a level beyond their competence.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Non-Sufficient Funds - no money in their account

38. The information that must be collected when taking a phone message

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39. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Petty Cash
Schedule same time & day for every week
SS-4
Non-Sufficient Funds - no money in their account

40. An appointment book is considered what kind of document?
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
expectancy theory
Legal
Fee profile

41. Miles Law
Account # - Date of service - ICD-9 - Balance
Health maintenance organization
An activity expands to fill the time allotted to it.
Where you stand depends on where you sit.

42. NSF
Blanket bonding
People tend to be promoted until they reach a level beyond their competence.
confidentiality
Non-Sufficient Funds - no money in their account

43. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Open-office hours
indemnities

44. Guaranteed by the third party
Certified checks
Money Order
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Draw and electronic line through it - Make the correction - Date & initial

45. The most common disease of the impaired physician.
Posting
Dual choice
Co-payment
Alcoholism

46. The original chart belongs to the...
Money Order
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Physician or facility
Accident

47. Insurance that protects you from loss
Physiologic - safety - love belonging - self- esteem - self- actualization
expectancy theory
Blanket bonding
indemnities

48. Verifies that the account has enough money to cover the amount of the check
Financial analysis report of went on that day
W-4
A skip
Certified checks

49. A patient's financial statement
preexisting condition
Account
Garbage in Garbage out
Asset

50. What is a release of information form?
Disbursement
Patient giving permission to release their medical information.
Consumer Protection Act
An activity expands to fill the time allotted to it.