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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Schedule same time & day for every week
Streaming
benefits
The balance - checks paid - withdraws - deposits - any information not posted on last statement

2. A civilian health and medical program of the uniform services is called...
Tri-care
Dread disease rider
Where you stand depends on where you sit.
preexisting condition

3. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Restrictive
The significant elements in any group usually constitute only a small portion of that group.
Legal
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

4. The HIPAA Act concerns ___________ of a pat.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
confidentiality
Financial analysis report of went on that day
People tend to be promoted until they reach a level beyond their competence.

5. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
explanation of benefits
Blanket bonding
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

6. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
Medicare
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
People tend to be promoted until they reach a level beyond their competence.

7. What does UCR stand for?
Disbursement
inpatient
The significant elements in any group usually constitute only a small portion of that group.
Usual Customary Reasonable

8. How often are bank deposits made in a medical office?
The significant elements in any group usually constitute only a small portion of that group.
Ask permission to put them on hold & wait for a response
Daily
Account

9. A person or institution that gives medical care is a...
provider
Certified checks
Traveler's checks
Health maintenance organization

10. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Draw and electronic line through it - Make the correction - Date & initial
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
inpatient
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

11. A person who represents either party of an insurance claim is the____
Adjuster
confidentiality
Account
Money Order

12. An appointment book is considered what kind of document?
A matrix
expectancy theory
Legal
Account

13. What does SOAP stand for?
confidentiality
Traveler's checks
benefits
Subjective - Objective - Assessment - Plan

14. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Account # - Date of service - ICD-9 - Balance
Alcoholism

15. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Co-payment
Wave
benefits
Directing - coaching - supporting - delegating

16. An amount the insured must pay before policy benefits begin is called....
Accident
Daily
expectancy theory
Deductible

17. Name four ways to control costs in a medical practice?
provider
Grace period
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Posting

18. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Accident
inpatient
Consumer Protection Act
Daily

19. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Dual choice
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Coordination of benefits

20. The information in the chart belongs to the...
Open-office hours
Medicare
Patient
inpatient

21. The order to prepare an office to open.
Subscriber
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account
Money Order

22. A health program for people age 65 and older under social security is called...
Medicare
inpatient
Coinsurance
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

23. Drawn against the issuing bank

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24. The most common disease of the impaired physician.
Money Order
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Alcoholism
Physician or facility

25. What does the Americans with Disabilities Act prevent?
provider
An activity expands to fill the time allotted to it.
Subscriber
Prevents discrimination for people with disabilties

26. What is a day-end summary?
W-2
premium
Financial analysis report of went on that day
benefits

27. Payment made periodically to keep and insurance policy in force is called...
Overseeing and implementing and compliance program - establish efficiently practice
indemnities
premium
SS-4

28. Money that's paid out
SS-4
Health maintenance organization
Draw red line through the mistake - Make the correction - Date & initial
Disbursement

29. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
7
13

30. Employer identification #
SS-4
People tend to be promoted until they reach a level beyond their competence.
Dual choice
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

31. What are the five levels of Abraham Maslow's Hierarchy of needs
Physiologic - safety - love belonging - self- esteem - self- actualization
Consumer Protection Act
The significant elements in any group usually constitute only a small portion of that group.
benefits

32. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Legal
Overseeing and implementing and compliance program - establish efficiently practice
Where you stand depends on where you sit.

33. In the Learned Needs theory - what are the 3 core needs?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Major medical
Ask permission to put them on hold & wait for a response
Power - achievement - affiliation

34. Patient that leaves no forwarding address
Subscriber
Schedule same time & day for every week
A skip
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

35. Miles Law
Financial analysis report of went on that day
Wave
Certified checks
Where you stand depends on where you sit.

36. Name the 3 columns used in conjunction with the Medicare fee schedule.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Participating - Non-participating - Limiting charge
outpatient
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

37. GiGo
outpatient
Patient giving permission to release their medical information.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Garbage in Garbage out

38. Money by the physician to the vendor
A matrix
explanation of benefits
Payables
Daily

39. List six motivational theories
Operating budget
Subscriber
Catastrophic
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

40. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Nonconsecutive filing
Tri-care
Non-Sufficient Funds - no money in their account

41. Guaranteed by the third party
Traveler's checks
Money Order
Disbursement
Open-office hours

42. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Coordination of benefits
Open-office hours
Coinsurance
Patient

43. Set appointment times
Receipts
Physician or facility
Streaming
preexisting condition

44. Anything that's owned
Patient
W-4
Asset
Draw red line through the mistake - Make the correction - Date & initial

45. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Nonconsecutive filing
An activity expands to fill the time allotted to it.
Co-payment
Traveler's checks

46. Attached with a stub that explains payment activity

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47. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Usual Customary Reasonable
preexisting condition
Account # - Date of service - ICD-9 - Balance
Coordination of benefits

48. A rider added to a policy to provide additional benefits for certain conditions is called...
Usual Customary Reasonable
Schedule same time & day for every week
Dread disease rider
premium

49. What are five signs of a great supervisor?
Wave
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Time limit
Patient

50. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Payables
outpatient
Schedule same time & day for every week

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Medical Office Management

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