Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A rider added to a policy to provide additional benefits for certain conditions is called...
Ask permission to put them on hold & wait for a response
Dread disease rider
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Prevents discrimination for people with disabilties

2. Pareto's Law- ( 80/20) rule
W-2
13
The significant elements in any group usually constitute only a small portion of that group.
Adjustments

3. List six motivational theories
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Physician or facility
SS-4
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

4. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Deductible
Certified checks
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
13

5. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Health maintenance organization
SS-4
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

6. Insurance that protects you from loss
Blanket bonding
An activity expands to fill the time allotted to it.
Dread disease rider
Prevents discrimination for people with disabilties

7. The Pygmalion Effect
Major medical
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

8. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Traveler's checks
Accident

9. Attached with a stub that explains payment activity

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10. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
explanation of benefits
Catastrophic
expectancy theory
outpatient

11. Times physicians aren't available
The significant elements in any group usually constitute only a small portion of that group.
partial disabilities
7
A matrix

12. What are five signs of a great supervisor?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Payables
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Dread disease rider

13. Put all the patients with similar symptoms/problems together
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Non-Sufficient Funds - no money in their account
Clustering
Posting

14. Copy of a transaction
Wave
Health maintenance organization
Receipts
A matrix

15. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Coinsurance
outpatient
Co-payment
expectancy theory

16. What does UCR stand for?
Usual Customary Reasonable
Receipts
preexisting condition
benefits

17. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Catastrophic
Adjustments
Usual Customary Reasonable
participating physician

18. Name six types of supervisors
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Financial analysis report of went on that day
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

19. Name the 3 columns used in conjunction with the Medicare fee schedule.
Power - achievement - affiliation
Participating - Non-participating - Limiting charge
An activity expands to fill the time allotted to it.
Adjuster

20. The information in the chart belongs to the...
Prevents discrimination for people with disabilties
Physiologic - safety - love belonging - self- esteem - self- actualization
13
Patient

21. List of all financial transactions on a ledger
Posting
A matrix
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Prevents discrimination for people with disabilties

22. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
provider
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Patient giving permission to release their medical information.

23. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
SS-5
Directing - coaching - supporting - delegating
Prevents discrimination for people with disabilties
Ask permission to put them on hold & wait for a response

24. Form you fill out when hired
expectancy theory
Account # - Date of service - ICD-9 - Balance
Draw and electronic line through it - Make the correction - Date & initial
W-4

25. A health program for people age 65 and older under social security is called...
Where you stand depends on where you sit.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
An activity expands to fill the time allotted to it.
Medicare

26. Anything that's owned
Patient
Asset
Workers compensation
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

27. Found on an Encounter form
Dread disease rider
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Account # - Date of service - ICD-9 - Balance
Fee profile

28. What is contained in a Policy and Procedral Manual for a medical office?
Power - achievement - affiliation
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Traveler's checks

29. A civilian health and medical program of the uniform services is called...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Medicare
Ask permission to put them on hold & wait for a response
Tri-care

30. The information that must be collected when taking a phone message

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31. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Adjustments
Health maintenance organization
Where you stand depends on where you sit.
Subscriber

32. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Usual Customary Reasonable
Physiologic - safety - love belonging - self- esteem - self- actualization
When they get unsatisfactory lab or progress reports

33. Filed with income taxes
Clustering
Where you stand depends on where you sit.
benefits
W-2

34. The original chart belongs to the...
Physician or facility
Voucher's checks
Subscriber
Account

35. The Peter Principle
People tend to be promoted until they reach a level beyond their competence.
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Receivables
Money Order

36. Name four management styles?
SS-5
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
premium
Directing - coaching - supporting - delegating

37. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Where you stand depends on where you sit.
Directing - coaching - supporting - delegating
Consumer Protection Act
Usual Customary Reasonable

38. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Tri-care
provider
Open-office hours
Money Order

39. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Nonconsecutive filing
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
The balance - checks paid - withdraws - deposits - any information not posted on last statement

40. Payment made periodically to keep and insurance policy in force is called...
Draw red line through the mistake - Make the correction - Date & initial
Open-office hours
Fee profile
premium

41. Name four types of common imparities
Wave
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
A skip

42. Money by the physician to the vendor
Major medical
Participating - Non-participating - Limiting charge
confidentiality
Payables

43. Consists of all the costs to run an office
Overseeing and implementing and compliance program - establish efficiently practice
Wave
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Operating budget

44. A sum of money provided in a insurance policy - payable for covered services is called...
Medicare
benefits
Usual Customary Reasonable
Consumer Protection Act

45. What are the types of commitment as it applies to employees?
Coinsurance
Physiologic - safety - love belonging - self- esteem - self- actualization
Adjuster
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

46. Parkinson's Law
Disbursement
W-4
An activity expands to fill the time allotted to it.
The significant elements in any group usually constitute only a small portion of that group.

47. GiGo
Accident
Daily
partial disabilities
Garbage in Garbage out

48. What is a release of information form?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Operating budget
Patient giving permission to release their medical information.

49. What does SOAP stand for?
SS-5
Subjective - Objective - Assessment - Plan
Garbage in Garbage out
benefits

50. Money that's paid out
expectancy theory
Disbursement
7
Patient