Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The Pygmalion Effect
Prevents discrimination for people with disabilties
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

2. Payment made periodically to keep and insurance policy in force is called...
premium
The significant elements in any group usually constitute only a small portion of that group.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Adjuster

3. Insurance that protects you from loss
Ask permission to put them on hold & wait for a response
Fee profile
Receipts
Blanket bonding

4. Name four management styles?
Streaming
indemnities
Directing - coaching - supporting - delegating
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

5. A sum of money provided in a insurance policy - payable for covered services is called...
W-4
partial disabilities
benefits
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

6. Verifies that the account has enough money to cover the amount of the check
Certified checks
Draw red line through the mistake - Make the correction - Date & initial
Posting
Wave

7. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Wave
expectancy theory

8. One who belongs to a group insurance plan is called...
Petty Cash
Subscriber
Usual Customary Reasonable
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

9. Numbers read in a specific order
Deductible
Nonconsecutive filing
The significant elements in any group usually constitute only a small portion of that group.
Operating budget

10. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
The significant elements in any group usually constitute only a small portion of that group.
Financial analysis report of went on that day
Coordination of benefits
Draw red line through the mistake - Make the correction - Date & initial

11. Name four types of common imparities
Clustering
Account # - Date of service - ICD-9 - Balance
Disbursement
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

12. Guaranteed by the third party
Restrictive
Directing - coaching - supporting - delegating
Financial analysis report of went on that day
Money Order

13. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
A skip
participating physician
Traveler's checks
preexisting condition

14. An appointment book is considered what kind of document?
Overseeing and implementing and compliance program - establish efficiently practice
A skip
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Legal

15. Put all the patients with similar symptoms/problems together
Open-office hours
confidentiality
Tri-care
Clustering

16. Money by the physician to the vendor
Payables
Where you stand depends on where you sit.
Adjustments
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

17. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Schedule same time & day for every week
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Time limit
Garbage in Garbage out

18. A civilian health and medical program of the uniform services is called...
Ask permission to put them on hold & wait for a response
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Streaming
Tri-care

19. List of all financial transactions on a ledger
Where you stand depends on where you sit.
Accident
Posting
outpatient

20. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Subscriber
Ask permission to put them on hold & wait for a response
Daily
confidentiality

21. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Certified checks
Wave
7
Time limit

22. A patient's financial statement
13
Claim
Account
Consumer Protection Act

23. A rider added to a policy to provide additional benefits for certain conditions is called...
premium
Alcoholism
Dual choice
Dread disease rider

24. What is a day-end summary?
Catastrophic
Account # - Date of service - ICD-9 - Balance
Prevents discrimination for people with disabilties
Financial analysis report of went on that day

25. The order to prepare an office to open.
Legal
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Clustering
Money Order

26. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Subjective - Objective - Assessment - Plan
Wave
Physician or facility
Certified checks

27. Must be signed when purchased

28. Name four ways to control costs in a medical practice?
Physiologic - safety - love belonging - self- esteem - self- actualization
Participating - Non-participating - Limiting charge
7
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

29. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Dread disease rider
Coinsurance

30. What is a release of information form?
Open-office hours
7
Patient giving permission to release their medical information.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

31. The original chart belongs to the...
Payables
Daily
Co-payment
Physician or facility

32. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
A skip
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
People tend to be promoted until they reach a level beyond their competence.
Draw red line through the mistake - Make the correction - Date & initial

33. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Coinsurance
Blanket bonding
explanation of benefits
Money Order

34. Name six types of supervisors
A matrix
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Blanket bonding
Fee profile

35. Attached with a stub that explains payment activity

36. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Schedule same time & day for every week
outpatient
7
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

37. A person who represents either party of an insurance claim is the____
Legal
Adjustments
Adjuster
Posting

38. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
When they get unsatisfactory lab or progress reports
Usual Customary Reasonable
Deductible

39. What does the Americans with Disabilities Act prevent?
Participating - Non-participating - Limiting charge
Prevents discrimination for people with disabilties
SS-5
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

40. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Health maintenance organization
Grace period

41. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Co-payment
Consumer Protection Act
Operating budget

42. An amount the insured must pay before policy benefits begin is called....
Deductible
Prevents discrimination for people with disabilties
Account # - Date of service - ICD-9 - Balance
Schedule same time & day for every week

43. Times physicians aren't available
Subscriber
SS-4
A matrix
The significant elements in any group usually constitute only a small portion of that group.

44. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Physician or facility
13
Posting
confidentiality

45. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Prevents discrimination for people with disabilties
Payables
Health maintenance organization
Major medical

46. The information that must be collected when taking a phone message

47. Money that's paid out
preexisting condition
Receivables
Coinsurance
Disbursement

48. Parkinson's Law
A matrix
Consumer Protection Act
Accident
An activity expands to fill the time allotted to it.

49. The steps used in petty cash (in order).
Legal
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Open-office hours

50. Miles Law
Where you stand depends on where you sit.
Tri-care
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Open-office hours