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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name four types of common imparities
outpatient
When they get unsatisfactory lab or progress reports
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Health maintenance organization

2. A health program for people age 65 and older under social security is called...
Catastrophic
Account # - Date of service - ICD-9 - Balance
Where you stand depends on where you sit.
Medicare

3. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Usual Customary Reasonable
outpatient
Directing - coaching - supporting - delegating

4. What are the five levels of Abraham Maslow's Hierarchy of needs
provider
Directing - coaching - supporting - delegating
premium
Physiologic - safety - love belonging - self- esteem - self- actualization

5. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Dread disease rider
When they get unsatisfactory lab or progress reports
Accident

6. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Operating budget
Workers compensation
Cashier's checks
7

7. The information that must be collected when taking a phone message

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8. What are the four goals of a supervisor?
Physiologic - safety - love belonging - self- esteem - self- actualization
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Subscriber
expectancy theory

9. Benefits that are made in the form of cash payments are known as...
indemnities
Cashier's checks
Dual choice
People tend to be promoted until they reach a level beyond their competence.

10. Name four management styles?
An activity expands to fill the time allotted to it.
Directing - coaching - supporting - delegating
Payables
Overseeing and implementing and compliance program - establish efficiently practice

11. Numbers read in a specific order
indemnities
Nonconsecutive filing
Account
Comprehensive

12. The Pygmalion Effect
Usual Customary Reasonable
Workers compensation
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Physician or facility

13. Name four ways to control costs in a medical practice?
Deductible
A skip
provider
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

14. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
SS-4
Comprehensive
Streaming
A skip

15. A request for payment under an insurance contractor bond is called a(an)...
Subscriber
Workers compensation
13
Claim

16. Insurance that protects you from loss
Coordination of benefits
The significant elements in any group usually constitute only a small portion of that group.
Blanket bonding
confidentiality

17. An amount the insured must pay before policy benefits begin is called....
Directing - coaching - supporting - delegating
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Deductible
Prevents discrimination for people with disabilties

18. The most common disease of the impaired physician.
Alcoholism
Grace period
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Deductible

19. Patient that leaves no forwarding address
The balance - checks paid - withdraws - deposits - any information not posted on last statement
indemnities
Legal
A skip

20. Must be signed when purchased

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21. Guaranteed by the third party
Wave
Money Order
Power - achievement - affiliation
Subjective - Objective - Assessment - Plan

22. Application for a Social Security card
Petty Cash
provider
SS-5
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

23. When should a physician handle calls from patients?
Patient giving permission to release their medical information.
When they get unsatisfactory lab or progress reports
Ask permission to put them on hold & wait for a response
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

24. One who belongs to a group insurance plan is called...
Draw red line through the mistake - Make the correction - Date & initial
Subscriber
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Traveler's checks

25. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Financial analysis report of went on that day
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Ask permission to put them on hold & wait for a response
13

26. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Voucher's checks
Payables
preexisting condition
Adjuster

27. A civilian health and medical program of the uniform services is called...
Tri-care
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Overseeing and implementing and compliance program - establish efficiently practice
The balance - checks paid - withdraws - deposits - any information not posted on last statement

28. GiGo
provider
Physiologic - safety - love belonging - self- esteem - self- actualization
Cashier's checks
Garbage in Garbage out

29. What does the Americans with Disabilities Act prevent?
Asset
Prevents discrimination for people with disabilties
Coinsurance
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

30. The theory about the importance of having and achieving a goal.
expectancy theory
Where you stand depends on where you sit.
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Blanket bonding

31. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Adjuster
Comprehensive
Draw red line through the mistake - Make the correction - Date & initial
Workers compensation

32. What is a day-end summary?
Where you stand depends on where you sit.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Financial analysis report of went on that day
Adjuster

33. What are five signs of a great supervisor?
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Alcoholism
W-4

34. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
outpatient
Account # - Date of service - ICD-9 - Balance
participating physician
expectancy theory

35. The law of effect
Accident
benefits
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

36. Miles Law
Subscriber
Where you stand depends on where you sit.
People tend to be promoted until they reach a level beyond their competence.
Time limit

37. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
The significant elements in any group usually constitute only a small portion of that group.
Schedule same time & day for every week
Major medical
benefits

38. Found in a Bank statement
A skip
The balance - checks paid - withdraws - deposits - any information not posted on last statement
SS-5
Account # - Date of service - ICD-9 - Balance

39. A person or institution that gives medical care is a...
Physiologic - safety - love belonging - self- esteem - self- actualization
provider
Cashier's checks
Ask permission to put them on hold & wait for a response

40. What are the types of commitment as it applies to employees?
Traveler's checks
Coordination of benefits
Health maintenance organization
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

41. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Usual Customary Reasonable
Nonconsecutive filing
Coinsurance
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

42. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Tri-care
Health maintenance organization
Open-office hours
Daily

43. Anything that's owned
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Asset
Non-Sufficient Funds - no money in their account

44. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
13
Wave
Open-office hours
Legal

45. Drawn against the issuing bank

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46. A compilation of average fees paid over time
Receipts
Fee profile
Grace period
A matrix

47. A sum of money provided in a insurance policy - payable for covered services is called...
Consumer Protection Act
Daily
outpatient
benefits

48. Name six types of supervisors
Cashier's checks
Account
confidentiality
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

49. Name the priority of order in which patients should be seen starting with the most important to the least important.
Non-Sufficient Funds - no money in their account
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Wave

50. NSF
SS-5
Prevents discrimination for people with disabilties
inpatient
Non-Sufficient Funds - no money in their account

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Medical Office Management

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