Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The theory about the importance of having and achieving a goal.
expectancy theory
Traveler's checks
Comprehensive
When they get unsatisfactory lab or progress reports

2. Pareto's Law- ( 80/20) rule
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
The significant elements in any group usually constitute only a small portion of that group.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
SS-4

3. In the Learned Needs theory - what are the 3 core needs?
Grace period
Power - achievement - affiliation
W-4
inpatient

4. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Garbage in Garbage out
Co-payment
Draw red line through the mistake - Make the correction - Date & initial
inpatient

5. The Peter Principle
Nonconsecutive filing
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Clustering
People tend to be promoted until they reach a level beyond their competence.

6. Filed with income taxes
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
13
W-2
Health maintenance organization

7. What are the five levels of Abraham Maslow's Hierarchy of needs
Subscriber
Physiologic - safety - love belonging - self- esteem - self- actualization
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
A skip

8. The HIPAA Act concerns ___________ of a pat.
Dual choice
Garbage in Garbage out
confidentiality
Open-office hours

9. What does the Americans with Disabilities Act prevent?
Daily
participating physician
Prevents discrimination for people with disabilties
Account # - Date of service - ICD-9 - Balance

10. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Adjustments
Catastrophic
Tri-care
13

11. A person who represents either party of an insurance claim is the____
Draw red line through the mistake - Make the correction - Date & initial
An activity expands to fill the time allotted to it.
Adjuster
Posting

12. Drawn against the issuing bank

13. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Account # - Date of service - ICD-9 - Balance
Nonconsecutive filing
Draw red line through the mistake - Make the correction - Date & initial
SS-4

14. Copy of a transaction
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Receipts
People tend to be promoted until they reach a level beyond their competence.
Open-office hours

15. An appointment book is considered what kind of document?
Legal
SS-5
Certified checks
Usual Customary Reasonable

16. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Cashier's checks
Streaming
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Coordination of benefits

17. Found on an Encounter form
Receivables
Account # - Date of service - ICD-9 - Balance
partial disabilities
Wave

18. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Draw and electronic line through it - Make the correction - Date & initial
W-2
Legal

19. List six motivational theories
Medicare
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

20. A request for payment under an insurance contractor bond is called a(an)...
Fee profile
Claim
Certified checks
outpatient

21. Name four ways to control costs in a medical practice?
Subscriber
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Money Order

22. What are five signs of a great supervisor?
premium
Physiologic - safety - love belonging - self- esteem - self- actualization
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Subjective - Objective - Assessment - Plan

23. Numbers read in a specific order
Dread disease rider
Nonconsecutive filing
explanation of benefits
W-2

24. How often are bank deposits made in a medical office?
Medicare
Daily
Blanket bonding
13

25. The original chart belongs to the...
Blanket bonding
Restrictive
inpatient
Physician or facility

26. What are the four goals of a supervisor?
Garbage in Garbage out
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
indemnities
Money Order

27. Put all the patients with similar symptoms/problems together
Account
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Medicare
Clustering

28. Money by the physician to the vendor
Patient
Payables
Claim
Health maintenance organization

29. Employer identification #
The significant elements in any group usually constitute only a small portion of that group.
partial disabilities
SS-4
Asset

30. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Physician or facility
Time limit
Grace period

31. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Open-office hours
Catastrophic
Fee profile
A skip

32. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
benefits
A skip
Certified checks
Restrictive

33. NSF
Cashier's checks
Non-Sufficient Funds - no money in their account
Adjustments
Schedule same time & day for every week

34. Duties of a compliance officer
Disbursement
Overseeing and implementing and compliance program - establish efficiently practice
Catastrophic
Streaming

35. Money owed to the physician from the patient
Receivables
Major medical
Directing - coaching - supporting - delegating
Adjuster

36. Parkinson's Law
Voucher's checks
SS-5
Account
An activity expands to fill the time allotted to it.

37. Verifies that the account has enough money to cover the amount of the check
Streaming
Certified checks
Usual Customary Reasonable
Voucher's checks

38. Benefits that are made in the form of cash payments are known as...
Dual choice
Coinsurance
explanation of benefits
indemnities

39. An amount the insured must pay before policy benefits begin is called....
participating physician
Deductible
Dread disease rider
SS-5

40. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Fee profile
Daily
Power - achievement - affiliation
partial disabilities

41. What does SOAP stand for?
Where you stand depends on where you sit.
Subjective - Objective - Assessment - Plan
Workers compensation
Consumer Protection Act

42. Must be signed when purchased

43. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Operating budget
Claim
preexisting condition
Ask permission to put them on hold & wait for a response

44. What is a day-end summary?
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Directing - coaching - supporting - delegating
Workers compensation
Financial analysis report of went on that day

45. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Daily
Nonconsecutive filing
Patient

46. Money that's paid out
Disbursement
Patient giving permission to release their medical information.
The significant elements in any group usually constitute only a small portion of that group.
Participating - Non-participating - Limiting charge

47. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Accident
expectancy theory
Grace period

48. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
outpatient
Subjective - Objective - Assessment - Plan
Comprehensive
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

49. Anything that's owned
Co-payment
Asset
Overseeing and implementing and compliance program - establish efficiently practice
SS-5

50. Set appointment times
partial disabilities
Streaming
Major medical
Draw and electronic line through it - Make the correction - Date & initial