Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Catastrophic
preexisting condition
Nonconsecutive filing

2. The information that must be collected when taking a phone message

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3. Name six types of supervisors
Subscriber
Coordination of benefits
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
When they get unsatisfactory lab or progress reports

4. A bed patient in a hospital is called a...
Workers compensation
inpatient
Draw and electronic line through it - Make the correction - Date & initial
W-2

5. Guaranteed by the third party
Money Order
Deductible
Garbage in Garbage out
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

6. The theory about the importance of having and achieving a goal.
Payables
expectancy theory
Coordination of benefits
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

7. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Disbursement
outpatient
The significant elements in any group usually constitute only a small portion of that group.
Daily

8. Payment made periodically to keep and insurance policy in force is called...
Wave
premium
Receipts
Time limit

9. Must be signed when purchased

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10. The order to prepare an office to open.
Alcoholism
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Power - achievement - affiliation
Clustering

11. Numbers read in a specific order
Nonconsecutive filing
participating physician
Co-payment
A matrix

12. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Receipts
Consumer Protection Act
Financial analysis report of went on that day
Usual Customary Reasonable

13. GiGo
Subjective - Objective - Assessment - Plan
Overseeing and implementing and compliance program - establish efficiently practice
Consumer Protection Act
Garbage in Garbage out

14. Put all the patients with similar symptoms/problems together
Clustering
Non-Sufficient Funds - no money in their account
SS-4
Adjustments

15. Name four types of common imparities
Operating budget
Draw and electronic line through it - Make the correction - Date & initial
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Ask permission to put them on hold & wait for a response

16. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
7
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Blanket bonding
Comprehensive

17. Application for a Social Security card
Fee profile
Garbage in Garbage out
SS-5
premium

18. What does SOAP stand for?
Coordination of benefits
Subjective - Objective - Assessment - Plan
W-2
Dread disease rider

19. Money that's paid out
Disbursement
premium
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Financial analysis report of went on that day

20. Insurance that protects you from loss
Directing - coaching - supporting - delegating
Blanket bonding
preexisting condition
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

21. Cash that's used for small purchases in an office
Draw and electronic line through it - Make the correction - Date & initial
expectancy theory
Wave
Petty Cash

22. The information in the chart belongs to the...
Patient
A skip
W-2
Where you stand depends on where you sit.

23. What are five signs of a great supervisor?
Power - achievement - affiliation
Grace period
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
A matrix

24. Change in a posted account
Money Order
Adjustments
Open-office hours
Patient giving permission to release their medical information.

25. The original chart belongs to the...
Physician or facility
Traveler's checks
Power - achievement - affiliation
Participating - Non-participating - Limiting charge

26. An amount the insured must pay before policy benefits begin is called....
Coordination of benefits
preexisting condition
Deductible
Blanket bonding

27. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Non-Sufficient Funds - no money in their account
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Coinsurance
Account

28. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Blanket bonding
Draw and electronic line through it - Make the correction - Date & initial
W-2
Non-Sufficient Funds - no money in their account

29. Found on an Encounter form
Dread disease rider
Traveler's checks
Cashier's checks
Account # - Date of service - ICD-9 - Balance

30. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Streaming
7
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
benefits

31. Parkinson's Law
13
An activity expands to fill the time allotted to it.
Open-office hours
Comprehensive

32. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Deductible
Coordination of benefits
Time limit
Coinsurance

33. The HIPAA Act concerns ___________ of a pat.
Adjuster
Daily
premium
confidentiality

34. Patient that leaves no forwarding address
Receipts
Petty Cash
Where you stand depends on where you sit.
A skip

35. A compilation of average fees paid over time
Fee profile
Account # - Date of service - ICD-9 - Balance
Consumer Protection Act
Posting

36. Money by the physician to the vendor
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Payables
Adjuster

37. Times physicians aren't available
Health maintenance organization
A matrix
Coinsurance
Alcoholism

38. Anything that's owned
Dread disease rider
When they get unsatisfactory lab or progress reports
Asset
Payables

39. Verifies that the account has enough money to cover the amount of the check
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Certified checks
A skip
Physiologic - safety - love belonging - self- esteem - self- actualization

40. A health program for people age 65 and older under social security is called...
Medicare
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Physiologic - safety - love belonging - self- esteem - self- actualization
Patient giving permission to release their medical information.

41. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
A skip
Catastrophic
benefits

42. Consists of all the costs to run an office
Adjuster
Operating budget
Patient
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

43. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Coinsurance
When they get unsatisfactory lab or progress reports
Catastrophic
partial disabilities

44. What is a day-end summary?
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
7
Financial analysis report of went on that day
provider

45. The law of effect
Where you stand depends on where you sit.
An activity expands to fill the time allotted to it.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

46. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
A skip
SS-4
Grace period

47. What are the four goals of a supervisor?
Voucher's checks
explanation of benefits
A skip
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

48. A sum of money provided in a insurance policy - payable for covered services is called...
Coinsurance
The significant elements in any group usually constitute only a small portion of that group.
benefits
Dual choice

49. What is a release of information form?
Patient giving permission to release their medical information.
Time limit
Major medical
The significant elements in any group usually constitute only a small portion of that group.

50. In the Learned Needs theory - what are the 3 core needs?
Payables
Wave
Power - achievement - affiliation
Blanket bonding