Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. A civilian health and medical program of the uniform services is called...
Prevents discrimination for people with disabilties
Operating budget
Tri-care
Adjustments

2. Parkinson's Law
An activity expands to fill the time allotted to it.
Garbage in Garbage out
Health maintenance organization
Adjuster

3. Name six types of supervisors
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Clustering
confidentiality
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

4. The Pygmalion Effect
W-4
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
A matrix
People tend to be promoted until they reach a level beyond their competence.

5. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A skip
Schedule same time & day for every week

6. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
premium
Voucher's checks
Grace period
Asset

7. Benefits that are made in the form of cash payments are known as...
Directing - coaching - supporting - delegating
indemnities
Physiologic - safety - love belonging - self- esteem - self- actualization
Subjective - Objective - Assessment - Plan

8. What does UCR stand for?
Clustering
Directing - coaching - supporting - delegating
Usual Customary Reasonable
An activity expands to fill the time allotted to it.

9. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Wave
Directing - coaching - supporting - delegating
participating physician
7

10. What does the Americans with Disabilities Act prevent?
Directing - coaching - supporting - delegating
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Traveler's checks
Prevents discrimination for people with disabilties

11. NSF
Where you stand depends on where you sit.
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Non-Sufficient Funds - no money in their account
A matrix

12. What is a release of information form?
Patient
A skip
Patient giving permission to release their medical information.
SS-5

13. What are five signs of a great supervisor?
provider
Overseeing and implementing and compliance program - establish efficiently practice
Posting
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

14. Verifies that the account has enough money to cover the amount of the check
Certified checks
Legal
An activity expands to fill the time allotted to it.
Streaming

15. The theory about the importance of having and achieving a goal.
expectancy theory
Operating budget
7
Nonconsecutive filing

16. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
confidentiality
Cashier's checks
Coordination of benefits

17. In the Learned Needs theory - what are the 3 core needs?
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Cashier's checks
Account
Power - achievement - affiliation

18. A patient's financial statement
Account
Grace period
Directing - coaching - supporting - delegating
expectancy theory

19. Money by the physician to the vendor
Medicare
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Payables

20. What are the types of commitment as it applies to employees?
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Patient giving permission to release their medical information.
Ask permission to put them on hold & wait for a response
Participating - Non-participating - Limiting charge

21. The HIPAA Act concerns ___________ of a pat.
Subscriber
Petty Cash
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
confidentiality

22. Money owed to the physician from the patient
Deductible
Catastrophic
Receivables
Time limit

23. The Peter Principle
Open-office hours
provider
Time limit
People tend to be promoted until they reach a level beyond their competence.

24. The order to prepare an office to open.
Open-office hours
Health maintenance organization
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Blanket bonding

25. An unexpected event which may cause injury is called...
Wave
explanation of benefits
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Accident

26. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Patient giving permission to release their medical information.
explanation of benefits
Asset
Disbursement

27. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
Daily
confidentiality
Clustering

28. Name four types of common imparities
SS-4
A skip
Draw and electronic line through it - Make the correction - Date & initial
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

29. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Dual choice
Schedule same time & day for every week
A matrix

30. Miles Law
W-2
Receipts
When they get unsatisfactory lab or progress reports
Where you stand depends on where you sit.

31. Set appointment times
provider
Where you stand depends on where you sit.
Medicare
Streaming

32. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Certified checks
Non-Sufficient Funds - no money in their account
Workers compensation

33. A person who represents either party of an insurance claim is the____
indemnities
Accident
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Adjuster

34. Change in a posted account
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
preexisting condition
Co-payment
Adjustments

35. An amount the insured must pay before policy benefits begin is called....
Clustering
7
Deductible
Time limit

36. Drawn against the issuing bank

37. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Directing - coaching - supporting - delegating
Non-Sufficient Funds - no money in their account
Major medical
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

38. Name four ways to control costs in a medical practice?
Adjustments
SS-4
Comprehensive
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

39. The law of effect
Blanket bonding
preexisting condition
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Open-office hours

40. Money that's paid out
Disbursement
Traveler's checks
When they get unsatisfactory lab or progress reports
Certified checks

41. What does SOAP stand for?
Workers compensation
13
confidentiality
Subjective - Objective - Assessment - Plan

42. Must be signed when purchased

43. List six motivational theories
W-2
indemnities
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

44. Duties of a compliance officer
Adjustments
Dual choice
Overseeing and implementing and compliance program - establish efficiently practice
preexisting condition

45. The information in the chart belongs to the...
Overseeing and implementing and compliance program - establish efficiently practice
7
Patient
Directing - coaching - supporting - delegating

46. Name the 3 columns used in conjunction with the Medicare fee schedule.
A skip
Medicare
A matrix
Participating - Non-participating - Limiting charge

47. The original chart belongs to the...
Wave
Physician or facility
Co-payment
A matrix

48. Attached with a stub that explains payment activity

49. When should a physician handle calls from patients?
Account
Major medical
When they get unsatisfactory lab or progress reports
Subjective - Objective - Assessment - Plan

50. What is a day-end summary?
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Financial analysis report of went on that day
Ask permission to put them on hold & wait for a response
Posting