Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Attached with a stub that explains payment activity

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2. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
7
Alcoholism
Prevents discrimination for people with disabilties
Comprehensive

3. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Adjustments
7
Disbursement

4. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Dread disease rider
Draw red line through the mistake - Make the correction - Date & initial
Restrictive
Overseeing and implementing and compliance program - establish efficiently practice

5. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Legal
indemnities
Major medical
Grace period

6. The order to prepare an office to open.
Non-Sufficient Funds - no money in their account
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Schedule same time & day for every week
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

7. NSF
Participating - Non-participating - Limiting charge
Dual choice
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Non-Sufficient Funds - no money in their account

8. Must be signed when purchased

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9. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Usual Customary Reasonable
inpatient
Comprehensive
13

10. Drawn against the issuing bank

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11. A request for payment under an insurance contractor bond is called a(an)...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
premium
Claim
Non-Sufficient Funds - no money in their account

12. Money owed to the physician from the patient
Prevents discrimination for people with disabilties
Receivables
Adjustments
Comprehensive

13. Benefits that are made in the form of cash payments are known as...
Physiologic - safety - love belonging - self- esteem - self- actualization
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
indemnities
premium

14. The law of effect
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
SS-4
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
explanation of benefits

15. Times physicians aren't available
Open-office hours
A matrix
Prevents discrimination for people with disabilties
Dread disease rider

16. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
participating physician
Legal
A skip
outpatient

17. What are the five levels of Abraham Maslow's Hierarchy of needs
Co-payment
Physiologic - safety - love belonging - self- esteem - self- actualization
confidentiality
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

18. The information in the chart belongs to the...
Financial analysis report of went on that day
Patient
Major medical
benefits

19. Change in a posted account
The balance - checks paid - withdraws - deposits - any information not posted on last statement
inpatient
Adjustments
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

20. When should a physician handle calls from patients?
When they get unsatisfactory lab or progress reports
expectancy theory
SS-4
indemnities

21. Parkinson's Law
Cashier's checks
An activity expands to fill the time allotted to it.
Adjuster
Tri-care

22. Miles Law
Where you stand depends on where you sit.
Subscriber
Cashier's checks
Power - achievement - affiliation

23. The most common disease of the impaired physician.
participating physician
Alcoholism
Major medical
Usual Customary Reasonable

24. Name four management styles?
Time limit
Ask permission to put them on hold & wait for a response
Directing - coaching - supporting - delegating
Adjuster

25. Pareto's Law- ( 80/20) rule
Usual Customary Reasonable
The significant elements in any group usually constitute only a small portion of that group.
Daily
A skip

26. What are the four goals of a supervisor?
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
provider
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Operating budget

27. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Clustering
Nonconsecutive filing
explanation of benefits
participating physician

28. Filed with income taxes
Receivables
W-2
A matrix
Fee profile

29. Guaranteed by the third party
Prevents discrimination for people with disabilties
Tri-care
Money Order
Wave

30. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Usual Customary Reasonable
Daily
Wave
benefits

31. The steps used in petty cash (in order).
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
expectancy theory
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

32. Name four ways to control costs in a medical practice?
Patient
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Daily
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

33. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Consumer Protection Act
W-2
Payables
Prevents discrimination for people with disabilties

34. A bed patient in a hospital is called a...
inpatient
Financial analysis report of went on that day
Draw and electronic line through it - Make the correction - Date & initial
Adjuster

35. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Health maintenance organization
indemnities
Adjustments
Daily

36. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Garbage in Garbage out
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Adjuster
preexisting condition

37. Name the 3 columns used in conjunction with the Medicare fee schedule.
Streaming
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Participating - Non-participating - Limiting charge
partial disabilities

38. GiGo
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Garbage in Garbage out
Claim

39. What are five signs of a great supervisor?
expectancy theory
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
The balance - checks paid - withdraws - deposits - any information not posted on last statement

40. What does UCR stand for?
The significant elements in any group usually constitute only a small portion of that group.
Clustering
Adjustments
Usual Customary Reasonable

41. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Grace period
provider
The balance - checks paid - withdraws - deposits - any information not posted on last statement

42. A compilation of average fees paid over time
Cashier's checks
Wave
Patient giving permission to release their medical information.
Fee profile

43. Payment made periodically to keep and insurance policy in force is called...
premium
An activity expands to fill the time allotted to it.
Traveler's checks
Clustering

44. Put all the patients with similar symptoms/problems together
Subscriber
Subjective - Objective - Assessment - Plan
expectancy theory
Clustering

45. Set appointment times
Streaming
provider
Catastrophic
Accident

46. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Time limit
Patient giving permission to release their medical information.
Power - achievement - affiliation
Restrictive

47. A rider added to a policy to provide additional benefits for certain conditions is called...
Claim
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
SS-5
Dread disease rider

48. The HIPAA Act concerns ___________ of a pat.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
confidentiality
inpatient
The balance - checks paid - withdraws - deposits - any information not posted on last statement

49. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
SS-4
Where you stand depends on where you sit.
Patient giving permission to release their medical information.

50. A patient's financial statement
Account
Certified checks
Grace period
Coordination of benefits