Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The most common disease of the impaired physician.
Accident
Alcoholism
explanation of benefits
Physician or facility

2. What are five signs of a great supervisor?
Usual Customary Reasonable
benefits
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
SS-5

3. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
participating physician
Money Order
Traveler's checks
Co-payment

4. What does the Americans with Disabilities Act prevent?
Receipts
Subjective - Objective - Assessment - Plan
Dread disease rider
Prevents discrimination for people with disabilties

5. Change in a posted account
Physician or facility
Tri-care
Adjustments
Wave

6. Payment made periodically to keep and insurance policy in force is called...
A skip
Dread disease rider
premium
Time limit

7. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
Legal
confidentiality
A skip

8. What are the four goals of a supervisor?
Posting
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Claim
Major medical

9. In the Learned Needs theory - what are the 3 core needs?
Power - achievement - affiliation
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Coordination of benefits
Schedule same time & day for every week

10. Form you fill out when hired
W-4
participating physician
Cashier's checks
7

11. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Disbursement
Open-office hours
Operating budget
Grace period

12. List six motivational theories
Fee profile
Prevents discrimination for people with disabilties
Where you stand depends on where you sit.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

13. A health program for people age 65 and older under social security is called...
Legal
Medicare
Voucher's checks
Nonconsecutive filing

14. A person who represents either party of an insurance claim is the____
Prevents discrimination for people with disabilties
Adjuster
Garbage in Garbage out
Streaming

15. A bed patient in a hospital is called a...
provider
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
inpatient
Garbage in Garbage out

16. The information that must be collected when taking a phone message

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17. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
A matrix
Asset
Dual choice
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

18. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Major medical
Open-office hours
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
W-4

19. Cash that's used for small purchases in an office
Daily
People tend to be promoted until they reach a level beyond their competence.
W-4
Petty Cash

20. Name the 3 columns used in conjunction with the Medicare fee schedule.
Certified checks
Participating - Non-participating - Limiting charge
Voucher's checks
Tri-care

21. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Directing - coaching - supporting - delegating
7
Physician or facility
outpatient

22. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Blanket bonding
Major medical
Open-office hours
An activity expands to fill the time allotted to it.

23. Money that's paid out
Non-Sufficient Funds - no money in their account
Power - achievement - affiliation
Disbursement
Receipts

24. Copy of a transaction
Fee profile
Receipts
benefits
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

25. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
Account
preexisting condition
Workers compensation
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

26. What does UCR stand for?
Draw and electronic line through it - Make the correction - Date & initial
Patient giving permission to release their medical information.
Usual Customary Reasonable
Blanket bonding

27. Found on an Encounter form
Account # - Date of service - ICD-9 - Balance
An activity expands to fill the time allotted to it.
Nonconsecutive filing
Catastrophic

28. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
outpatient
Comprehensive
Receipts
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

29. A compilation of average fees paid over time
Clustering
Draw red line through the mistake - Make the correction - Date & initial
Fee profile
Coinsurance

30. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
confidentiality
Accident
Open-office hours

31. Guaranteed by the third party
Dread disease rider
Time limit
Major medical
Money Order

32. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Deductible
A matrix
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Health maintenance organization

33. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Participating - Non-participating - Limiting charge
Draw and electronic line through it - Make the correction - Date & initial
Disbursement
Co-payment

34. Name six types of supervisors
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Receipts
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
When they get unsatisfactory lab or progress reports

35. A request for payment under an insurance contractor bond is called a(an)...
Claim
Open-office hours
SS-4
Draw red line through the mistake - Make the correction - Date & initial

36. The Pygmalion Effect
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Streaming
Posting
W-4

37. Miles Law
indemnities
Subjective - Objective - Assessment - Plan
Where you stand depends on where you sit.
Co-payment

38. The HIPAA Act concerns ___________ of a pat.
benefits
confidentiality
Power - achievement - affiliation
Account # - Date of service - ICD-9 - Balance

39. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Grace period
Directing - coaching - supporting - delegating
Account # - Date of service - ICD-9 - Balance
Restrictive

40. Parkinson's Law
An activity expands to fill the time allotted to it.
Subjective - Objective - Assessment - Plan
Dread disease rider
Ask permission to put them on hold & wait for a response

41. Drawn against the issuing bank

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42. An unexpected event which may cause injury is called...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Accident
Medicare
Account

43. Anything that's owned
Asset
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
W-2
Alcoholism

44. Filed with income taxes
Usual Customary Reasonable
An activity expands to fill the time allotted to it.
W-2
Deductible

45. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
Coordination of benefits
The significant elements in any group usually constitute only a small portion of that group.
Schedule same time & day for every week

46. Employer identification #
Disbursement
Asset
SS-4
Nonconsecutive filing

47. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Directing - coaching - supporting - delegating
Patient
outpatient

48. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Coinsurance
explanation of benefits
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

49. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Catastrophic
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
confidentiality
Ask permission to put them on hold & wait for a response

50. Money owed to the physician from the patient
Receivables
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
A matrix
Health maintenance organization