Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. An appointment book is considered what kind of document?
SS-5
Legal
Voucher's checks
Receivables

2. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Non-Sufficient Funds - no money in their account
13
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Adjustments

3. A compilation of average fees paid over time
Fee profile
Subscriber
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Power - achievement - affiliation

4. Change in a posted account
Voucher's checks
Adjustments
inpatient
Usual Customary Reasonable

5. What are the four goals of a supervisor?
Claim
Receipts
Petty Cash
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

6. When should a physician handle calls from patients?
Schedule same time & day for every week
Nonconsecutive filing
When they get unsatisfactory lab or progress reports
indemnities

7. The steps used in petty cash (in order).
A skip
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Major medical
Workers compensation

8. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Account
Schedule same time & day for every week
Streaming
Grace period

9. What are the five levels of Abraham Maslow's Hierarchy of needs
indemnities
Grace period
Adjuster
Physiologic - safety - love belonging - self- esteem - self- actualization

10. What is contained in a Policy and Procedral Manual for a medical office?
Subscriber
Open-office hours
Catastrophic
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

11. Pareto's Law- ( 80/20) rule
The significant elements in any group usually constitute only a small portion of that group.
Directing - coaching - supporting - delegating
Dual choice
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

12. What are the types of commitment as it applies to employees?
When they get unsatisfactory lab or progress reports
provider
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
explanation of benefits

13. Found in a Bank statement
Account
confidentiality
Workers compensation
The balance - checks paid - withdraws - deposits - any information not posted on last statement

14. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Medicare
Non-Sufficient Funds - no money in their account
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Consumer Protection Act

15. Name four types of common imparities
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
W-4

16. The information that must be collected when taking a phone message

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17. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
Account
partial disabilities
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Payables

18. Employer identification #
Tri-care
SS-4
Receipts
Blanket bonding

19. A bed patient in a hospital is called a...
Accident
partial disabilities
inpatient
Clustering

20. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
An activity expands to fill the time allotted to it.
13
Usual Customary Reasonable
Restrictive

21. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
W-2
Open-office hours

22. The Peter Principle
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
People tend to be promoted until they reach a level beyond their competence.
Coordination of benefits
The balance - checks paid - withdraws - deposits - any information not posted on last statement

23. A rider added to a policy to provide additional benefits for certain conditions is called...
The significant elements in any group usually constitute only a small portion of that group.
Dread disease rider
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
When they get unsatisfactory lab or progress reports

24. Put all the patients with similar symptoms/problems together
Clustering
provider
Petty Cash
Catastrophic

25. An unexpected event which may cause injury is called...
Disbursement
Dual choice
Consumer Protection Act
Accident

26. A request for payment under an insurance contractor bond is called a(an)...
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Claim
Certified checks
Daily

27. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Alcoholism
Restrictive
Clustering
Ask permission to put them on hold & wait for a response

28. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Voucher's checks
Subjective - Objective - Assessment - Plan
Draw red line through the mistake - Make the correction - Date & initial
benefits

29. A patient's financial statement
Account
Accident
Wave
Co-payment

30. Money by the physician to the vendor
Participating - Non-participating - Limiting charge
provider
Subjective - Objective - Assessment - Plan
Payables

31. Patient that leaves no forwarding address
SS-5
expectancy theory
Alcoholism
A skip

32. In the Learned Needs theory - what are the 3 core needs?
A skip
Power - achievement - affiliation
Subscriber
Consumer Protection Act

33. Parkinson's Law
An activity expands to fill the time allotted to it.
Where you stand depends on where you sit.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Overseeing and implementing and compliance program - establish efficiently practice

34. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Coinsurance
Workers compensation
When they get unsatisfactory lab or progress reports
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

35. One who belongs to a group insurance plan is called...
Disbursement
Catastrophic
Physician or facility
Subscriber

36. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Money Order
Blanket bonding
Streaming

37. Filed with income taxes
People tend to be promoted until they reach a level beyond their competence.
Co-payment
W-2
Usual Customary Reasonable

38. A sum of money provided in a insurance policy - payable for covered services is called...
Accident
13
Dread disease rider
benefits

39. Form you fill out when hired
Streaming
Health maintenance organization
Co-payment
W-4

40. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
preexisting condition
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
A matrix
explanation of benefits

41. What is a day-end summary?
preexisting condition
Financial analysis report of went on that day
Physiologic - safety - love belonging - self- esteem - self- actualization
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials

42. List six motivational theories
SS-5
Blanket bonding
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

43. How often are bank deposits made in a medical office?
Wave
Daily
SS-4
Schedule same time & day for every week

44. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Schedule same time & day for every week
Certified checks
Time limit
Health maintenance organization

45. Anything that's owned
Asset
Time limit
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Alcoholism

46. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Schedule same time & day for every week
Non-Sufficient Funds - no money in their account
Fee profile
explanation of benefits

47. Money that's paid out
Financial analysis report of went on that day
Co-payment
Disbursement
Money Order

48. An amount the insured must pay before policy benefits begin is called....
Adjuster
Deductible
Medicare
Grace period

49. Money owed to the physician from the patient
Major medical
Receivables
Tri-care
Posting

50. What does SOAP stand for?
13
Health maintenance organization
Blanket bonding
Subjective - Objective - Assessment - Plan