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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Name four management styles?
Directing - coaching - supporting - delegating
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
preexisting condition
Money Order

2. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
partial disabilities
Medicare
participating physician

3. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Receivables
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
outpatient

4. What is a release of information form?
Asset
Alcoholism
Patient giving permission to release their medical information.
Health maintenance organization

5. Money owed to the physician from the patient
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Receivables
Physician or facility
7

6. A health program for people age 65 and older under social security is called...
Coordination of benefits
Non-Sufficient Funds - no money in their account
A matrix
Medicare

7. Insurance that protects you from loss
Operating budget
Streaming
Blanket bonding
Restrictive

8. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Open-office hours
Draw and electronic line through it - Make the correction - Date & initial
Subjective - Objective - Assessment - Plan

9. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Consumer Protection Act
Comprehensive
Health maintenance organization
7

10. In the Learned Needs theory - what are the 3 core needs?
Account
Power - achievement - affiliation
Claim
The significant elements in any group usually constitute only a small portion of that group.

11. A bed patient in a hospital is called a...
Wave
inpatient
W-2
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.

12. The information in the chart belongs to the...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Patient
Legal
Power - achievement - affiliation

13. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
7
Blanket bonding
preexisting condition
explanation of benefits

14. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Workers compensation
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Restrictive
Deductible

15. Parkinson's Law
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Financial analysis report of went on that day
Major medical
An activity expands to fill the time allotted to it.

16. Verifies that the account has enough money to cover the amount of the check
Streaming
Certified checks
Major medical
SS-5

17. A person or institution that gives medical care is a...
provider
partial disabilities
confidentiality
SS-5

18. Form you fill out when hired
Operating budget
W-4
inpatient
Consumer Protection Act

19. Name four ways to control costs in a medical practice?
Non-Sufficient Funds - no money in their account
Physician or facility
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Garbage in Garbage out

20. NSF
Subjective - Objective - Assessment - Plan
Receivables
Restrictive
Non-Sufficient Funds - no money in their account

21. The most common disease of the impaired physician.
Account
7
Alcoholism
indemnities

22. Payment made periodically to keep and insurance policy in force is called...
outpatient
participating physician
Disbursement
premium

23. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Draw and electronic line through it - Make the correction - Date & initial
preexisting condition
Time limit
Catastrophic

24. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Blanket bonding
Wave
Workers compensation

25. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
participating physician
Patient giving permission to release their medical information.
Dual choice
An activity expands to fill the time allotted to it.

26. One who belongs to a group insurance plan is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Subscriber
A matrix
Operating budget

27. Benefits that are made in the form of cash payments are known as...
Receipts
Subscriber
indemnities
Nonconsecutive filing

28. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Power - achievement - affiliation
Co-payment
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

29. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
indemnities
Consumer Protection Act
People tend to be promoted until they reach a level beyond their competence.
Certified checks

30. Set appointment times
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Daily
Streaming
Coinsurance

31. Filed with income taxes
W-2
premium
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Dread disease rider

32. The HIPAA Act concerns ___________ of a pat.
confidentiality
Coinsurance
Draw red line through the mistake - Make the correction - Date & initial
Nonconsecutive filing

33. Patient that leaves no forwarding address
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
W-4
A skip
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

34. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
7
indemnities
Streaming
13

35. What does UCR stand for?
Receivables
Usual Customary Reasonable
Tri-care
Non-Sufficient Funds - no money in their account

36. Guaranteed by the third party
Money Order
Draw and electronic line through it - Make the correction - Date & initial
Legal
Traveler's checks

37. The steps used in petty cash (in order).
Consumer Protection Act
The significant elements in any group usually constitute only a small portion of that group.
Open-office hours
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

38. List of all financial transactions on a ledger
Daily
Posting
Certified checks
Consumer Protection Act

39. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Accident
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Schedule same time & day for every week

40. Copy of a transaction
premium
Receipts
Petty Cash
Participating - Non-participating - Limiting charge

41. Application for a Social Security card
Grace period
benefits
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
SS-5

42. The order to prepare an office to open.
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Daily
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Receipts

43. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
Dread disease rider
Nonconsecutive filing
A matrix
explanation of benefits

44. What does SOAP stand for?
Receivables
Coordination of benefits
Subjective - Objective - Assessment - Plan
Dread disease rider

45. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Physician or facility
premium
Dread disease rider
Grace period

46. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
Non-Sufficient Funds - no money in their account
The balance - checks paid - withdraws - deposits - any information not posted on last statement
The significant elements in any group usually constitute only a small portion of that group.

47. Name the 3 columns used in conjunction with the Medicare fee schedule.
Usual Customary Reasonable
Participating - Non-participating - Limiting charge
Receivables
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

48. Attached with a stub that explains payment activity

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49. Change in a posted account
Adjustments
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
preexisting condition
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

50. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Asset
Account # - Date of service - ICD-9 - Balance
Payables

Can you answer 50 questions in 15 minutes?

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Medical Office Management

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