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Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
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This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The information that must be collected when taking a phone message

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2. The HIPAA Act concerns ___________ of a pat.
Overseeing and implementing and compliance program - establish efficiently practice
confidentiality
W-2
Prevents discrimination for people with disabilties

3. Payment made periodically to keep and insurance policy in force is called...
Nonconsecutive filing
premium
participating physician
Comprehensive

4. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Overseeing and implementing and compliance program - establish efficiently practice
An activity expands to fill the time allotted to it.
Open-office hours

5. Name four ways to control costs in a medical practice?
Non-Sufficient Funds - no money in their account
Wave
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
partial disabilities

6. Guaranteed by the third party
Account
Money Order
Subjective - Objective - Assessment - Plan
participating physician

7. Anything that's owned
Alcoholism
Asset
Dual choice
Comprehensive

8. The most common disease of the impaired physician.
Dual choice
W-2
Schedule same time & day for every week
Alcoholism

9. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
7
explanation of benefits
13
Physician or facility

10. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
Ask permission to put them on hold & wait for a response
Patient giving permission to release their medical information.
A matrix
SS-5

11. An unexpected event which may cause injury is called...
Accident
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
7
Coordination of benefits

12. Insurance that protects you from loss
Accident
participating physician
Blanket bonding
Wave

13. Name the priority of order in which patients should be seen starting with the most important to the least important.
SS-5
Participating - Non-participating - Limiting charge
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages

14. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Wave
partial disabilities

15. A patient's financial statement
Open-office hours
Account
confidentiality
Physician or facility

16. Attached with a stub that explains payment activity

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17. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Comprehensive
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Co-payment
Consumer Protection Act

18. The theory about the importance of having and achieving a goal.
Financial analysis report of went on that day
Draw and electronic line through it - Make the correction - Date & initial
expectancy theory
Open-office hours

19. An appointment book is considered what kind of document?
Claim
Patient
Legal
Medicare

20. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
Coinsurance
preexisting condition
Certified checks
premium

21. Numbers read in a specific order
Nonconsecutive filing
Receipts
13
Directing - coaching - supporting - delegating

22. A person or institution that gives medical care is a...
Power - achievement - affiliation
provider
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

23. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Major medical
Receivables
Power - achievement - affiliation
A skip

24. The Pygmalion Effect
Disbursement
Workers compensation
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
An activity expands to fill the time allotted to it.

25. Benefits that are made in the form of cash payments are known as...
Deductible
Voucher's checks
indemnities
Adjuster

26. Name six types of supervisors
Traveler's checks
Prevents discrimination for people with disabilties
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Petty Cash

27. List six motivational theories
Fee profile
Financial analysis report of went on that day
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
expectancy theory

28. Drawn against the issuing bank

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29. Name the 3 columns used in conjunction with the Medicare fee schedule.
7
explanation of benefits
Participating - Non-participating - Limiting charge
Receivables

30. Must be signed when purchased

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31. A person who represents either party of an insurance claim is the____
Streaming
Cashier's checks
Adjuster
Power - achievement - affiliation

32. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
inpatient
Draw red line through the mistake - Make the correction - Date & initial
Patient giving permission to release their medical information.
Workers compensation

33. A health program for people age 65 and older under social security is called...
participating physician
Physiologic - safety - love belonging - self- esteem - self- actualization
confidentiality
Medicare

34. When should a physician handle calls from patients?
indemnities
SS-5
participating physician
When they get unsatisfactory lab or progress reports

35. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Grace period
Draw red line through the mistake - Make the correction - Date & initial
Asset
Physiologic - safety - love belonging - self- esteem - self- actualization

36. Employer identification #
SS-4
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Non-Sufficient Funds - no money in their account
Co-payment

37. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Where you stand depends on where you sit.
Adjustments
Subjective - Objective - Assessment - Plan

38. Found in a Bank statement
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Posting
Garbage in Garbage out
Money Order

39. The information in the chart belongs to the...
Power - achievement - affiliation
Co-payment
Patient
A skip

40. In the Learned Needs theory - what are the 3 core needs?
Wave
Directing - coaching - supporting - delegating
Power - achievement - affiliation
Daily

41. Found on an Encounter form
Co-payment
Account # - Date of service - ICD-9 - Balance
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Clustering

42. Change in a posted account
Account # - Date of service - ICD-9 - Balance
Subjective - Objective - Assessment - Plan
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Adjustments

43. The steps used in petty cash (in order).
Subjective - Objective - Assessment - Plan
When they get unsatisfactory lab or progress reports
premium
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

44. How often are bank deposits made in a medical office?
Coinsurance
Certified checks
Daily
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

45. GiGo
Streaming
Accident
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Garbage in Garbage out

46. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Blanket bonding
A matrix
Consumer Protection Act
Restrictive

47. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Streaming
13
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
partial disabilities

48. What does UCR stand for?
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
7
Usual Customary Reasonable
Co-payment

49. Verifies that the account has enough money to cover the amount of the check
Restrictive
Certified checks
Asset
Participating - Non-participating - Limiting charge

50. Patient that leaves no forwarding address
A skip
Time limit
Workers compensation
Certified checks

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Medical Office Management

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