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Test your basic knowledge |
Medical Office Management
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Must be signed when purchased
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2. GiGo
Dual choice
Daily
Wave
Garbage in Garbage out
3. Name four management styles?
Directing - coaching - supporting - delegating
Fee profile
Major medical
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.
4. The steps used in petty cash (in order).
Legal
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
Physician or facility
5. An unexpected event which may cause injury is called...
Medicare
Legal
Accident
Ask permission to put them on hold & wait for a response
6. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
7
inpatient
Catastrophic
An activity expands to fill the time allotted to it.
7. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Certified checks
Catastrophic
Accident
Coinsurance
8. A form of insurance paid by the employer providing cash benefits to workers injured or disabled in the course of employment is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Workers compensation
People tend to be promoted until they reach a level beyond their competence.
Wave
9. A injury that prevents a worker from performing one or more of the regular functions of his job would be known as a ...
partial disabilities
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
expectancy theory
Voucher's checks
10. The steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record.
Draw red line through the mistake - Make the correction - Date & initial
Dual choice
confidentiality
Subjective - Objective - Assessment - Plan
11. Numbers read in a specific order
Deductible
Legal
A skip
Nonconsecutive filing
12. Money by the physician to the vendor
Payables
Ask permission to put them on hold & wait for a response
Petty Cash
When they get unsatisfactory lab or progress reports
13. NSF
Wave
Non-Sufficient Funds - no money in their account
7
Catastrophic
14. Put all the patients with similar symptoms/problems together
Clustering
Traveler's checks
Money Order
Time limit
15. How often are bank deposits made in a medical office?
When they get unsatisfactory lab or progress reports
Daily
Draw red line through the mistake - Make the correction - Date & initial
Receivables
16. The original chart belongs to the...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Account
Physician or facility
Blanket bonding
17. A rider added to a policy to provide additional benefits for certain conditions is called...
Streaming
Account # - Date of service - ICD-9 - Balance
Dread disease rider
Money Order
18. The theory about the importance of having and achieving a goal.
expectancy theory
Directing - coaching - supporting - delegating
Adjustments
Consumer Protection Act
19. Name the 3 columns used in conjunction with the Medicare fee schedule.
Participating - Non-participating - Limiting charge
Payables
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Health maintenance organization
20. The information that must be collected when taking a phone message
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21. Name the priority of order in which patients should be seen starting with the most important to the least important.
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Nonconsecutive filing
Claim
Grace period
22. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
benefits
Coordination of benefits
participating physician
23. A civilian health and medical program of the uniform services is called...
Account # - Date of service - ICD-9 - Balance
Physiologic - safety - love belonging - self- esteem - self- actualization
Tri-care
When they get unsatisfactory lab or progress reports
24. An appointment book is considered what kind of document?
Payables
Legal
provider
Prevents discrimination for people with disabilties
25. What are the types of commitment as it applies to employees?
Patient giving permission to release their medical information.
Petty Cash
Deep commitment - personal commitment - concerned but limited sense of power(CLSP) - formal commitment - retired on the job - alienated - actively hostile.
inpatient
26. The most common disease of the impaired physician.
SS-5
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A skip
Alcoholism
27. A patient's financial statement
Non-Sufficient Funds - no money in their account
People tend to be promoted until they reach a level beyond their competence.
A skip
Account
28. Patient that leaves no forwarding address
Overseeing and implementing and compliance program - establish efficiently practice
A skip
A matrix
inpatient
29. What are the four goals of a supervisor?
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Directing - coaching - supporting - delegating
Dread disease rider
30. A health program for people age 65 and older under social security is called...
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
Adjustments
Medicare
Draw red line through the mistake - Make the correction - Date & initial
31. A patient receiving ambulatory care at a hospital or other health facility without being admitted as a bed patient is called a...
Participating - Non-participating - Limiting charge
Streaming
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
outpatient
32. Set appointment times
Streaming
premium
Ask permission to put them on hold & wait for a response
13
33. Pareto's Law- ( 80/20) rule
Patient giving permission to release their medical information.
The significant elements in any group usually constitute only a small portion of that group.
Alcoholism
7
34. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
SS-4
Physiologic - safety - love belonging - self- esteem - self- actualization
Grace period
Time limit
35. Verifies that the account has enough money to cover the amount of the check
Certified checks
provider
Receipts
Non-Sufficient Funds - no money in their account
36. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Wave
SS-5
indemnities
Account # - Date of service - ICD-9 - Balance
37. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
provider
Restrictive
Consumer Protection Act
Garbage in Garbage out
38. Form you fill out when hired
preexisting condition
Subjective - Objective - Assessment - Plan
Dread disease rider
W-4
39. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
13
Schedule same time & day for every week
W-4
Health maintenance organization
40. A notice of insurance claim or proof of loss must be filed within designated ___-or it can be denied.
Time limit
Account
Money Order
Overseeing and implementing and compliance program - establish efficiently practice
41. Cash that's used for small purchases in an office
expectancy theory
Prevents discrimination for people with disabilties
Petty Cash
Fee profile
42. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Alcoholism
Patient giving permission to release their medical information.
Disbursement
Draw and electronic line through it - Make the correction - Date & initial
43. Parkinson's Law
An activity expands to fill the time allotted to it.
A matrix
Adjuster
Subjective - Objective - Assessment - Plan
44. Found in a Bank statement
Physiologic - safety - love belonging - self- esteem - self- actualization
Payables
Subjective - Objective - Assessment - Plan
The balance - checks paid - withdraws - deposits - any information not posted on last statement
45. Money owed to the physician from the patient
Certified checks
Receivables
Wave
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
46. The order to prepare an office to open.
Operating budget
Certified checks
Draw red line through the mistake - Make the correction - Date & initial
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
47. Filed with income taxes
Coinsurance
Certified checks
W-2
Patient
48. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
Deductible
Open-office hours
indemnities
Health maintenance organization
49. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
indemnities
Asset
Comprehensive
Subscriber
50. List of all financial transactions on a ledger
Clustering
Draw red line through the mistake - Make the correction - Date & initial
7
Posting
Can you answer 50 questions in 15 minutes?
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