Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The order to prepare an office to open.
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
W-2
Time limit

2. Duties of a compliance officer
Operating budget
The balance - checks paid - withdraws - deposits - any information not posted on last statement
People tend to be promoted until they reach a level beyond their competence.
Overseeing and implementing and compliance program - establish efficiently practice

3. Patient that leaves no forwarding address
Draw and electronic line through it - Make the correction - Date & initial
A skip
Open-office hours
Workers compensation

4. One who belongs to a group insurance plan is called...
Nonconsecutive filing
Subscriber
Posting
Disbursement

5. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Subscriber
confidentiality
13
premium

6. List six motivational theories
Account # - Date of service - ICD-9 - Balance
Patient
Consumer Protection Act
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

7. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Adjustments
Schedule same time & day for every week
Workers compensation

8. What is contained in a Policy and Procedral Manual for a medical office?
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Non-Sufficient Funds - no money in their account
Time limit
When they get unsatisfactory lab or progress reports

9. A civilian health and medical program of the uniform services is called...
Money Order
Accident
Deductible
Tri-care

10. List the steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record.
Physiologic - safety - love belonging - self- esteem - self- actualization
W-4
A skip
Draw and electronic line through it - Make the correction - Date & initial

11. In the Learned Needs theory - what are the 3 core needs?
Receivables
Physician or facility
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Power - achievement - affiliation

12. A patient's financial statement
Receipts
Adjuster
Account
Co-payment

13. A previous injury - disease or physical condition that existed before the health insurance policy was issued is called...
participating physician
preexisting condition
Claim
Restrictive

14. Drawn against the issuing bank

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15. Application for a Social Security card
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Workers compensation
An activity expands to fill the time allotted to it.
SS-5

16. The original chart belongs to the...
Deductible
inpatient
Physician or facility
preexisting condition

17. List of all financial transactions on a ledger
Money Order
Claim
Posting
Daily

18. When should a physician handle calls from patients?
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Voucher's checks
expectancy theory
When they get unsatisfactory lab or progress reports

19. Put all the patients with similar symptoms/problems together
Fee profile
The significant elements in any group usually constitute only a small portion of that group.
Clustering
Certified checks

20. Name four management styles?
Directing - coaching - supporting - delegating
Fee profile
Account
An activity expands to fill the time allotted to it.

21. A health program for people age 65 and older under social security is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Wave
Medicare
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

22. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
explanation of benefits
Restrictive
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Clustering

23. The Peter Principle
Payables
An activity expands to fill the time allotted to it.
People tend to be promoted until they reach a level beyond their competence.
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

24. When a patient has health insurance - the percentage of covered services that is the responsibility of the patient to pay is known as...
Petty Cash
Co-payment
Alcoholism
Coinsurance

25. Name four ways to control costs in a medical practice?
Disbursement
Posting
benefits
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

26. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Accident
Catastrophic
Patient giving permission to release their medical information.
Voucher's checks

27. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Dread disease rider
Operating budget
Comprehensive
Prevents discrimination for people with disabilties

28. The Pygmalion Effect
Time limit
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Deductible
Operating budget

29. What is a release of information form?
Patient giving permission to release their medical information.
Schedule same time & day for every week
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
Voucher's checks

30. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
participating physician
13
Account

31. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
Receipts
Dual choice
People tend to be promoted until they reach a level beyond their competence.
Prevents discrimination for people with disabilties

32. What are five signs of a great supervisor?
Subjective - Objective - Assessment - Plan
Restrictive
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

33. How often are bank deposits made in a medical office?
Coordination of benefits
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Daily
Disbursement

34. A compilation of average fees paid over time
Blanket bonding
Fee profile
Claim
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.

35. A person or institution that gives medical care is a...
Alcoholism
Receivables
provider
Usual Customary Reasonable

36. Employer identification #
Coinsurance
A skip
Asset
SS-4

37. Times physicians aren't available
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
A matrix
Ask permission to put them on hold & wait for a response
Our expectations for others condition our behavior toward them - which in turn affects how they behave.

38. What does SOAP stand for?
Subjective - Objective - Assessment - Plan
Where you stand depends on where you sit.
Participating - Non-participating - Limiting charge
preexisting condition

39. A request for payment under an insurance contractor bond is called a(an)...
Claim
Co-payment
Usual Customary Reasonable
Adjustments

40. What are the four goals of a supervisor?
People tend to be promoted until they reach a level beyond their competence.
Patients quality of care - happy employees -achievment of goals -proficient and profitable.
SS-4
Legal

41. What does the Americans with Disabilities Act prevent?
Prevents discrimination for people with disabilties
Operating budget
Fee profile
Workers compensation

42. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Workers compensation
Coordination of benefits
Wave
Traveler's checks

43. Chapter ___ Bankruptcy: Relieves you of all your debt (except student loans or if you owe federal - state - or city governments)
Traveler's checks
Coinsurance
provider
7

44. Set appointment times
Wave
Streaming
Tri-care
Alcoholism

45. Benefits that are made in the form of cash payments are known as...
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Power - achievement - affiliation
indemnities
Adjuster

46. The most common disease of the impaired physician.
Catastrophic
Disbursement
Power - achievement - affiliation
Alcoholism

47. An interval after a payment is due to the insurance company in which the policyholder may make payments - and still the policy remains in effect is called...
Major medical
provider
Grace period
Subscriber

48. Change in a posted account
Adjustments
Account
Traveler's checks
partial disabilities

49. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Financial analysis report of went on that day
Co-payment
outpatient
Major medical

50. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
participating physician
Consumer Protection Act
Adjustments