Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is contained in a Policy and Procedral Manual for a medical office?
confidentiality
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Catastrophic
Usual Customary Reasonable

2. Times physicians aren't available
outpatient
Traveler's checks
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
A matrix

3. Name four ways to control costs in a medical practice?
Fee profile
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Posting
Clustering

4. What is a release of information form?
Financial analysis report of went on that day
explanation of benefits
Payables
Patient giving permission to release their medical information.

5. The steps used in petty cash (in order).
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances
Adjuster
Cashier's checks
expectancy theory

6. What are the four goals of a supervisor?
Health maintenance organization
7
Accident
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

7. Consists of all the costs to run an office
explanation of benefits
Operating budget
Patient
Major medical

8. Copy of a transaction
Non-Sufficient Funds - no money in their account
Receipts
Tri-care
Money Order

9. What are the five levels of Abraham Maslow's Hierarchy of needs
Restrictive
Physiologic - safety - love belonging - self- esteem - self- actualization
Medicare
Overseeing and implementing and compliance program - establish efficiently practice

10. When talking to a patient & a second line rings - what must the MAA/MA do before placing a person on hold?
W-2
Grace period
Schedule same time & day for every week
Ask permission to put them on hold & wait for a response

11. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Cashier's checks
Account # - Date of service - ICD-9 - Balance
Coinsurance
Health maintenance organization

12. The information that must be collected when taking a phone message

13. When scheduling numerous return appointments for a patient - the MAA/MA must do what?
Overseeing and implementing and compliance program - establish efficiently practice
The significant elements in any group usually constitute only a small portion of that group.
Schedule same time & day for every week
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

14. Insurance that protects you from loss
Legal
Blanket bonding
Clustering
Deductible

15. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
Alcoholism
13
W-2
Adjuster

16. Set appointment times
Streaming
Claim
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Schedule same time & day for every week

17. Guaranteed by the third party
Daily
Money Order
Grace period
Claim

18. Put all the patients with similar symptoms/problems together
Clustering
Account # - Date of service - ICD-9 - Balance
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Deductible

19. The law of effect
Financial analysis report of went on that day
Account
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
13

20. What are five signs of a great supervisor?
Nonconsecutive filing
SS-5
Grace period
Have intergrity - refuse to pick favorites -dont tolerate slackers -communicate openly and honestly -avoid gossip -give and receive feedback on projects and ideas.

21. Pareto's Law- ( 80/20) rule
Prevents discrimination for people with disabilties
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
The significant elements in any group usually constitute only a small portion of that group.
Health maintenance organization

22. Health insurance that provides protection against the high cost of treating severe or lengthy illnesses or disabilities is called.....
Catastrophic
outpatient
Asset
Garbage in Garbage out

23. Name the priority of order in which patients should be seen starting with the most important to the least important.
benefits
Schedule same time & day for every week
A matrix
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments

24. Employer identification #
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
Clustering
Ask permission to put them on hold & wait for a response
SS-4

25. NSF
A matrix
Non-Sufficient Funds - no money in their account
Directing - coaching - supporting - delegating
Subjective - Objective - Assessment - Plan

26. Name four management styles?
Directing - coaching - supporting - delegating
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
A skip
Overseeing and implementing and compliance program - establish efficiently practice

27. The original chart belongs to the...
Deductible
Legal
Physician or facility
Operating budget

28. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
Open-office hours
Nonconsecutive filing
Dual choice

29. Form you fill out when hired
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
W-4
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Disbursement

30. Attached with a stub that explains payment activity

31. Parkinson's Law
An activity expands to fill the time allotted to it.
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
confidentiality
Comprehensive

32. Money owed to the physician from the patient
Receivables
Financial analysis report of went on that day
When they get unsatisfactory lab or progress reports
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

33. The theory about the importance of having and achieving a goal.
Tri-care
Disbursement
expectancy theory
Ask permission to put them on hold & wait for a response

34. Found in a Bank statement
expectancy theory
premium
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Consumer Protection Act

35. The order to prepare an office to open.
Restrictive
Money Order
1. Check supplies 2. Check charts 3. Check answering machine & retrieve messages
An activity expands to fill the time allotted to it.

36. The HIPAA Act concerns ___________ of a pat.
Cashier's checks
Coinsurance
confidentiality
13

37. A person who represents either party of an insurance claim is the____
Adjuster
7
Medicare
provider

38. What is a day-end summary?
Power - achievement - affiliation
Disbursement
Time limit
Financial analysis report of went on that day

39. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
explanation of benefits
When they get unsatisfactory lab or progress reports
Restrictive
Major medical

40. A doctor who agrees to accept an insurance companies pre-established free as the maximum amount to be collected is called...
Prevents discrimination for people with disabilties
A matrix
Blanket bonding
participating physician

41. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Co-payment
Power - achievement - affiliation
Comprehensive
Health maintenance organization

42. In the Learned Needs theory - what are the 3 core needs?
Posting
Health maintenance organization
Overseeing and implementing and compliance program - establish efficiently practice
Power - achievement - affiliation

43. A rider added to a policy to provide additional benefits for certain conditions is called...
Dread disease rider
Open-office hours
Accident
Physiologic - safety - love belonging - self- esteem - self- actualization

44. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Schedule same time & day for every week
Workers compensation
confidentiality
Coordination of benefits

45. Money by the physician to the vendor
Payables
explanation of benefits
Draw and electronic line through it - Make the correction - Date & initial
Posting

46. GiGo
Garbage in Garbage out
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.
confidentiality
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.

47. Filed with income taxes
inpatient
Overseeing and implementing and compliance program - establish efficiently practice
W-2
Fee profile

48. When a bill is being paid in more than 4 installments - a written disclosure must be completed. This Act is known as...
Directing - coaching - supporting - delegating
Power - achievement - affiliation
Open-office hours
Consumer Protection Act

49. What does UCR stand for?
A matrix
Usual Customary Reasonable
The significant elements in any group usually constitute only a small portion of that group.
outpatient

50. Drawn against the issuing bank