Test your basic knowledge |

Medical Office Management

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. The law of effect
Consumer Protection Act
participating physician
The balance - checks paid - withdraws - deposits - any information not posted on last statement
Behaviors immediately reward increase in frecuency - and behaviors immediately punished decrease in frecuency.

2. Insurance that protects you from loss
Subjective - Objective - Assessment - Plan
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Asset
Blanket bonding

3. What type of endorsement is used when a check is stamped: 'For Deposit Only?'
Cashier's checks
Restrictive
Alcoholism
indemnities

4. An organization that offers health insurance at a fixed monthly premium with little or no deductible and works through a primary care provider is called a(n).....
Workers compensation
Health maintenance organization
Physician or facility
Tri-care

5. Filed with income taxes
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
SS-5
W-2
Directing - coaching - supporting - delegating

6. The information that must be collected when taking a phone message

7. A compilation of average fees paid over time
SS-5
Certified checks
Coordination of benefits
Fee profile

8. Cash that's used for small purchases in an office
Petty Cash
Deductible
Co-payment
Patients quality of care - happy employees -achievment of goals -proficient and profitable.

9. Money by the physician to the vendor
When they get unsatisfactory lab or progress reports
Non-Sufficient Funds - no money in their account
Payables
Legal

10. Chapter ___ Bankruptcy: Debt re-payment plan (requires and attorney)
13
Coinsurance
Asset
Prevents discrimination for people with disabilties

11. Pareto's Law- ( 80/20) rule
Garbage in Garbage out
The significant elements in any group usually constitute only a small portion of that group.
Prevents discrimination for people with disabilties
expectancy theory

12. Insurance plans that pay a physician's full charge if it does not exceed his normal charge or does not exceed the amount normally charged for the services for the service is called....
preexisting condition
Co-payment
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Dual choice

13. Set appointment times
Draw and electronic line through it - Make the correction - Date & initial
Garbage in Garbage out
Time limit
Streaming

14. Duties of a compliance officer
Overseeing and implementing and compliance program - establish efficiently practice
Cashier's checks
Certified checks
Petty Cash

15. A person or institution that gives medical care is a...
Usual Customary Reasonable
provider
Subjective - Objective - Assessment - Plan
1. Establish a petty cash fund 2. Keep track of the money 3. Write out vouchers & receipts 4. Balances

16. A civilian health and medical program of the uniform services is called...
Co-payment
Grace period
Where you stand depends on where you sit.
Tri-care

17. Name six types of supervisors
Comprehensive
Grace period
Major medical
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.

18. Times physicians aren't available
Wave
Financial analysis report of went on that day
Adjuster
A matrix

19. GiGo
Usual Customary Reasonable
Garbage in Garbage out
Voucher's checks
7

20. An amount the insured must pay before policy benefits begin is called....
Patient giving permission to release their medical information.
Deductible
Ask permission to put them on hold & wait for a response
13

21. The Pygmalion Effect
Wave
Streaming
Our expectations for others condition our behavior toward them - which in turn affects how they behave.
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.

22. Form you fill out when hired
Wave
W-4
Power - achievement - affiliation
outpatient

23. Name four ways to control costs in a medical practice?
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Health maintenance organization
Clustering
expectancy theory

24. When should a physician handle calls from patients?
Streaming
participating physician
When they get unsatisfactory lab or progress reports
W-4

25. To prevent the insured form receiving a duplicate payment for losses under more than one insurance policy is called...
Coordination of benefits
Major medical
7
Medicare

26. Name four types of common imparities
Draw red line through the mistake - Make the correction - Date & initial
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Co-payment
confidentiality

27. One who belongs to a group insurance plan is called...
Where you stand depends on where you sit.
Subscriber
Wave
A skip

28. Application for a Social Security card
SS-5
Co-payment
Fee profile
Workers compensation

29. A person who represents either party of an insurance claim is the____
Alcohol abuse - drug abuse - psychiatric disorders - behavioral disorders.
Adjuster
Claim
Tri-care

30. A type of insurance whereby the insured pays a specific amount per unit of service and the insurer pays the rest of the cost is called...
Co-payment
confidentiality
provider
Coinsurance

31. Benefits that are made in the form of cash payments are known as...
Subscriber
indemnities
Nonconsecutive filing
premium

32. The most common disease of the impaired physician.
participating physician
Prevents discrimination for people with disabilties
Alcoholism
explanation of benefits

33. If a person is seen at the physicians office on a first come-first serve basis - this type of scheduling is called...
A matrix
Voucher's checks
Open-office hours
13

34. What does the Americans with Disabilities Act prevent?
Schedule same time & day for every week
Claim
Daily
Prevents discrimination for people with disabilties

35. If 3 patients are scheduled at 1:00 pm and they are seen according to their arrival - this type of scheduling is called...
Subjective - Objective - Assessment - Plan
Money Order
Alcoholism
Wave

36. What is a release of information form?
Dread disease rider
Patient giving permission to release their medical information.
indemnities
The balance - checks paid - withdraws - deposits - any information not posted on last statement

37. In insurance - greater coverage of diseases or an accident - and greater indemnity payment in comparison with a limited clause is called...
Overseeing and implementing and compliance program - establish efficiently practice
Adjustments
Reinforcement theory - expectancy theory -theory X and theory Y - Hierarchy needs - two factors theory - learned needs theory.
Comprehensive

38. Change in a posted account
Adjustments
Usual Customary Reasonable
Problem supervisors - novice supervisors - the whimp - the task master - the phantom - the intimidator.
confidentiality

39. Money owed to the physician from the patient
13
Receivables
Schedule same time & day for every week
Legal

40. What is contained in a Policy and Procedral Manual for a medical office?
Certified checks
participating physician
Co-payment
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac

41. A health program for people age 65 and older under social security is called...
Dread disease rider
Clustering
Claim
Medicare

42. Found on an Encounter form
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Grace period
Account # - Date of service - ICD-9 - Balance
A skip

43. A recap sheet that accompanies a Medicare or Medicaid check - showing breakdown and explanation of payment on a claim is called...
13
Date & time of call - Who the message is for - The action to be taken - A number the patient can be reached at - Short description of caller's concern - Name of the caller - Your initials
Usual Customary Reasonable
explanation of benefits

44. The information in the chart belongs to the...
benefits
Alcoholism
Coinsurance
Patient

45. Insurance that is meant to offset medical expenses resulting from a catastrophic illness is called....
Payables
The significant elements in any group usually constitute only a small portion of that group.
Petty Cash
Major medical

46. The Peter Principle
Explains the policies of the office in great details - identifies what is expected from the employee -updated on a regular basis -avoid acronyms and abreviations in the manual -should include a listing of employment laws that are followed by the prac
Workers compensation
People tend to be promoted until they reach a level beyond their competence.
Account

47. Found in a Bank statement
Legal
Dread disease rider
The balance - checks paid - withdraws - deposits - any information not posted on last statement
indemnities

48. List of all financial transactions on a ledger
Dread disease rider
preexisting condition
Pay income tax estimates on time - turn off utilities when not in use -purchase stock when it is on sale - maintain proper maintenance and cleaning of equipment.
Posting

49. Guaranteed by the third party
Payables
Nonconsecutive filing
Money Order
Receipts

50. Name the priority of order in which patients should be seen starting with the most important to the least important.
Disbursement
1. Emergency 2. Non emergency 3. Angry or irate patients 4. Scheduled appointments
Dual choice
Account # - Date of service - ICD-9 - Balance