Olive Garden Italian Restaurant Training

Instructions:

• Answer 48 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What ingredients are in our Zuppa Toscana soup?
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.


2. How would you describe our Princeipato Rosato (blush wine)
Light bodied - slightly sweet
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.


3. What is a service partner
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
White - Blush - and Red
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor


4. How would you describe our Princeipato Rosato (blush wine)
Light bodied - slightly sweet
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'


5. What ingredients are in our Pasta E Fagioli Soup?
Bring the guest a special menu. Notify a manager immediately.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.


6. After a friendly greeting of guests what should you offer?
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.


7. What are the 7 main categories on our wine list?
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.


8. What makes a Genuine Italian Dining Experiance?
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Light bodied - Light and Fruity


9. What are our Principles?

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10. What are the 7 main categories on our wine list?
Light bodied - Light and Fruity
Medium bodied - smooth and fruity.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana


11. What are our Principles?

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12. What types of house wine do we have
P-Pace A- Attentiveness C-Caring E- Excellence
White - Blush - and Red
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.


13. What is our favorite wine so far?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Bring the guest a special menu. Notify a manager immediately.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!


14. What Ingredients are in our Minestrone soup?
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden


15. What 4 soups do we serve?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
P-Pace A- Attentiveness C-Caring E- Excellence
Medium bodied - smooth and fruity.


16. How would you describe our Principato Rosso (red wine)
Light bodied - Light and Fruity
Medium bodied - smooth and fruity.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!


17. What makes a Genuine Italian Dining Experiance?
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Light bodied - Light and Fruity
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Light bodied - slightly sweet


18. What ingredients are in our Chicken and Gnocchi Soup?
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'


19. What is a service partner
Light bodied - Light and Fruity
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Bring the guest a special menu. Notify a manager immediately.


20. Caring
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.


21. What types of house wine do we have
White - Blush - and Red
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.


22. After a friendly greeting of guests what should you offer?
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.


23. What is our Strategy?
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines


24. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Bring the guest a special menu. Notify a manager immediately.
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!


25. Pace

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26. Caring
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Light bodied - Light and Fruity
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
White - Blush - and Red


27. What ingredients are in our Chicken and Gnocchi Soup?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
P-Pace A- Attentiveness C-Caring E- Excellence
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!


28. What is our Strategy?
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
White - Blush - and Red
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.


29. How do you describe our Principato bianco (white wine)
Bring the guest a special menu. Notify a manager immediately.
Light bodied - Light and Fruity
P-Pace A- Attentiveness C-Caring E- Excellence
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden


30. What is our favorite wine so far?
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.


31. Hot Food Go?
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.


32. Excellence
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana


33. How do you describe our Principato bianco (white wine)
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Light bodied - Light and Fruity
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.


34. What does Setting the P.A.C.E. mean?
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
P-Pace A- Attentiveness C-Caring E- Excellence
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup


35. What is our purpose? (Brand Promise)

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36. How would you describe our Principato Rosso (red wine)
Medium bodied - smooth and fruity.
Light bodied - slightly sweet
White - Blush - and Red
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana


37. What 4 soups do we serve?
Light bodied - slightly sweet
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.


38. Pace

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39. What does Setting the P.A.C.E. mean?
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
P-Pace A- Attentiveness C-Caring E- Excellence
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor


40. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Bring the guest a special menu. Notify a manager immediately.
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.


41. What Ingredients are in our Minestrone soup?
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.


42. What ingredients are in our Zuppa Toscana soup?
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Bring the guest a special menu. Notify a manager immediately.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.


43. Hot Food Go?
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
P-Pace A- Attentiveness C-Caring E- Excellence
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.


44. What is our purpose? (Brand Promise)

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45. Excellence
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
White - Blush - and Red


46. Attentiveness
Bring the guest a special menu. Notify a manager immediately.
Light bodied - slightly sweet
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
P-Pace A- Attentiveness C-Caring E- Excellence


47. Attentiveness
White - Blush - and Red
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden


48. What ingredients are in our Pasta E Fagioli Soup?
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Light bodied - Light and Fruity