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Olive Garden Italian Restaurant Training

Instructions:

Answer 48 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What is our Strategy?
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Light bodied - Light and Fruity

2. What makes a Genuine Italian Dining Experiance?
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
P-Pace A- Attentiveness C-Caring E- Excellence
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.

3. What types of house wine do we have
White - Blush - and Red
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.

4. Attentiveness
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!

5. What ingredients are in our Pasta E Fagioli Soup?
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.

6. Caring
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.

7. What does Setting the P.A.C.E. mean?
P-Pace A- Attentiveness C-Caring E- Excellence
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.

8. What are our Principles?

9. What does Setting the P.A.C.E. mean?
Bring the guest a special menu. Notify a manager immediately.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
P-Pace A- Attentiveness C-Caring E- Excellence

10. Attentiveness
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.

11. What is a service partner
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!

12. Hot Food Go?
Light bodied - Light and Fruity
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.

13. How would you describe our Principato Rosso (red wine)
Medium bodied - smooth and fruity.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Light bodied - Light and Fruity
Bring the guest a special menu. Notify a manager immediately.

14. How do you describe our Principato bianco (white wine)
Light bodied - Light and Fruity
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
P-Pace A- Attentiveness C-Caring E- Excellence
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'

15. Pace

16. After a friendly greeting of guests what should you offer?
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.

17. What is our favorite wine so far?
Light bodied - Light and Fruity
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.

18. What makes a Genuine Italian Dining Experiance?
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.

19. How do you describe our Principato bianco (white wine)
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Light bodied - Light and Fruity
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!

20. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
White - Blush - and Red
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Bring the guest a special menu. Notify a manager immediately.
Light bodied - Light and Fruity

21. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Bring the guest a special menu. Notify a manager immediately.
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.

22. What is our Strategy?
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
White - Blush - and Red
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Medium bodied - smooth and fruity.

23. What ingredients are in our Chicken and Gnocchi Soup?
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.

24. Excellence
White - Blush - and Red
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Bring the guest a special menu. Notify a manager immediately.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!

25. Caring
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup

26. What ingredients are in our Chicken and Gnocchi Soup?
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Light bodied - Light and Fruity

27. What ingredients are in our Pasta E Fagioli Soup?
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.

28. What ingredients are in our Zuppa Toscana soup?
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.

29. What Ingredients are in our Minestrone soup?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Bring the guest a special menu. Notify a manager immediately.

30. What 4 soups do we serve?
Light bodied - slightly sweet
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.

31. What are our Principles?

32. What is our purpose? (Brand Promise)

33. What is a service partner
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Light bodied - Light and Fruity
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.

34. What are the 7 main categories on our wine list?
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Medium bodied - smooth and fruity.

35. What is our favorite wine so far?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
P-Pace A- Attentiveness C-Caring E- Excellence
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden

36. How would you describe our Princeipato Rosato (blush wine)
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Light bodied - slightly sweet
Light bodied - Light and Fruity

37. How would you describe our Princeipato Rosato (blush wine)
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
P-Pace A- Attentiveness C-Caring E- Excellence
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Light bodied - slightly sweet

38. After a friendly greeting of guests what should you offer?
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.

39. What types of house wine do we have
Light bodied - slightly sweet
White - Blush - and Red
P-Pace A- Attentiveness C-Caring E- Excellence
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty

40. What ingredients are in our Zuppa Toscana soup?
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!

41. Pace

42. What 4 soups do we serve?
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Medium bodied - smooth and fruity.

43. What Ingredients are in our Minestrone soup?
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup

44. Hot Food Go?
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
P-Pace A- Attentiveness C-Caring E- Excellence
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.

45. What are the 7 main categories on our wine list?
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Light bodied - slightly sweet
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Light bodied - Light and Fruity

46. What is our purpose? (Brand Promise)

47. How would you describe our Principato Rosso (red wine)
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Medium bodied - smooth and fruity.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
White - Blush - and Red

48. Excellence
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!