Olive Garden Italian Restaurant Training

Instructions:

• Answer 48 questions in 15 minutes.
• If you are not ready to take this test, you can study here.
• Match each statement with the correct term.
• Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. How would you describe our Princeipato Rosato (blush wine)
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Light bodied - slightly sweet
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.


2. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Bring the guest a special menu. Notify a manager immediately.
Light bodied - Light and Fruity
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.


3. What is a service partner
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor


4. What 4 soups do we serve?
Light bodied - slightly sweet
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty


5. What is our Strategy?
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.


6. What are the 7 main categories on our wine list?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Light bodied - Light and Fruity
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines


7. What types of house wine do we have
White - Blush - and Red
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Light bodied - Light and Fruity
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden


8. What ingredients are in our Zuppa Toscana soup?
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.


9. What ingredients are in our Chicken and Gnocchi Soup?
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Light bodied - Light and Fruity
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'


10. Hot Food Go?
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Light bodied - Light and Fruity
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.


11. What is our favorite wine so far?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Light bodied - slightly sweet
Bring the guest a special menu. Notify a manager immediately.


12. After a friendly greeting of guests what should you offer?
White - Blush - and Red
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.


13. What ingredients are in our Pasta E Fagioli Soup?
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.


14. What are our Principles?

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15. What does Setting the P.A.C.E. mean?
P-Pace A- Attentiveness C-Caring E- Excellence
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.


16. What makes a Genuine Italian Dining Experiance?
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Bring the guest a special menu. Notify a manager immediately.
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden


17. Pace

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18. What Ingredients are in our Minestrone soup?
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.


19. Attentiveness
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.


20. What is our purpose? (Brand Promise)

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21. What is our favorite wine so far?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
White - Blush - and Red


22. What makes a Genuine Italian Dining Experiance?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.


23. What does Setting the P.A.C.E. mean?
White - Blush - and Red
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Light bodied - Light and Fruity
P-Pace A- Attentiveness C-Caring E- Excellence


24. How would you describe our Principato Rosso (red wine)
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Medium bodied - smooth and fruity.
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.


25. Caring
Light bodied - Light and Fruity
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines


26. How do you describe our Principato bianco (white wine)
White - Blush - and Red
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Light bodied - Light and Fruity
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup


27. Attentiveness
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.


28. What Ingredients are in our Minestrone soup?
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Light bodied - slightly sweet
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden


29. Excellence
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Light bodied - slightly sweet
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty


30. What 4 soups do we serve?
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)


31. Hot Food Go?
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden


32. What are our Principles?

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33. Pace

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34. What types of house wine do we have
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
White - Blush - and Red
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana


35. What is a service partner
White - Blush - and Red
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!


36. How do you describe our Principato bianco (white wine)
Light bodied - Light and Fruity
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.


37. After a friendly greeting of guests what should you offer?
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
White - Blush - and Red
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!


38. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Light bodied - slightly sweet
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Bring the guest a special menu. Notify a manager immediately.
Light bodied - Light and Fruity


39. What is our purpose? (Brand Promise)

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40. How would you describe our Princeipato Rosato (blush wine)
Light bodied - slightly sweet
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.


41. Excellence
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Light bodied - slightly sweet
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
P-Pace A- Attentiveness C-Caring E- Excellence


42. What are the 7 main categories on our wine list?
White - Blush - and Red
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Medium bodied - smooth and fruity.


43. What ingredients are in our Pasta E Fagioli Soup?
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Light bodied - Light and Fruity
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.


44. What ingredients are in our Zuppa Toscana soup?
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Light bodied - Light and Fruity
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup


45. What is our Strategy?
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.


46. What ingredients are in our Chicken and Gnocchi Soup?
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup


47. Caring
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Bring the guest a special menu. Notify a manager immediately.


48. How would you describe our Principato Rosso (red wine)
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Medium bodied - smooth and fruity.
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)