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Olive Garden Italian Restaurant Training

Instructions:

Answer 48 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Excellence
Medium bodied - smooth and fruity.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup

2. What does Setting the P.A.C.E. mean?
P-Pace A- Attentiveness C-Caring E- Excellence
Bring the guest a special menu. Notify a manager immediately.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)

3. What 4 soups do we serve?
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Light bodied - Light and Fruity
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.

4. Attentiveness
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Light bodied - slightly sweet
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!

5. What is a service partner
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Medium bodied - smooth and fruity.

6. How would you describe our Princeipato Rosato (blush wine)
Light bodied - Light and Fruity
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Light bodied - slightly sweet
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.

7. What makes a Genuine Italian Dining Experiance?
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Light bodied - slightly sweet

8. What Ingredients are in our Minestrone soup?
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
P-Pace A- Attentiveness C-Caring E- Excellence
Bring the guest a special menu. Notify a manager immediately.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor

9. Pace

10. What is our Strategy?
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
P-Pace A- Attentiveness C-Caring E- Excellence
Medium bodied - smooth and fruity.

11. What 4 soups do we serve?
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Light bodied - Light and Fruity
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines

12. What ingredients are in our Chicken and Gnocchi Soup?
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Light bodied - Light and Fruity
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden

13. What types of house wine do we have
White - Blush - and Red
Light bodied - Light and Fruity
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup

14. What is a service partner
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Light bodied - slightly sweet
Light bodied - Light and Fruity
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup

15. What ingredients are in our Zuppa Toscana soup?
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Light bodied - slightly sweet

16. What Ingredients are in our Minestrone soup?
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden

17. Caring
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Light bodied - slightly sweet
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.

18. What ingredients are in our Pasta E Fagioli Soup?
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty

19. What types of house wine do we have
White - Blush - and Red
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Bring the guest a special menu. Notify a manager immediately.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup

20. What ingredients are in our Chicken and Gnocchi Soup?
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Light bodied - slightly sweet
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden

21. What are our Principles?

22. Excellence
P-Pace A- Attentiveness C-Caring E- Excellence
Bring the guest a special menu. Notify a manager immediately.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!

23. How would you describe our Princeipato Rosato (blush wine)
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Light bodied - slightly sweet
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
White - Blush - and Red

24. How do you describe our Principato bianco (white wine)
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Light bodied - Light and Fruity
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Bring the guest a special menu. Notify a manager immediately.

25. What is our favorite wine so far?
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Bring the guest a special menu. Notify a manager immediately.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup

26. What is our purpose? (Brand Promise)

27. What is our Strategy?
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Light bodied - Light and Fruity

28. How would you describe our Principato Rosso (red wine)
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Medium bodied - smooth and fruity.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Light bodied - Light and Fruity

29. Hot Food Go?
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Bring the guest a special menu. Notify a manager immediately.

30. What are the 7 main categories on our wine list?
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines

31. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Bring the guest a special menu. Notify a manager immediately.
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.

32. How do you describe our Principato bianco (white wine)
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Light bodied - Light and Fruity
Medium bodied - smooth and fruity.
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)

33. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Bring the guest a special menu. Notify a manager immediately.

34. Attentiveness
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Medium bodied - smooth and fruity.
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!

35. What are the 7 main categories on our wine list?
Light bodied - slightly sweet
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
P-Pace A- Attentiveness C-Caring E- Excellence

36. What is our favorite wine so far?
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Medium bodied - smooth and fruity.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana

37. What ingredients are in our Zuppa Toscana soup?
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Light bodied - Light and Fruity
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.

38. Pace

39. What are our Principles?

40. Hot Food Go?
P-Pace A- Attentiveness C-Caring E- Excellence
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
White - Blush - and Red

41. How would you describe our Principato Rosso (red wine)
Medium bodied - smooth and fruity.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup

42. Caring
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines

43. What does Setting the P.A.C.E. mean?
P-Pace A- Attentiveness C-Caring E- Excellence
White - Blush - and Red
White - Blush - and Red
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana

44. What makes a Genuine Italian Dining Experiance?
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.

45. After a friendly greeting of guests what should you offer?
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup

46. What ingredients are in our Pasta E Fagioli Soup?
Light bodied - slightly sweet
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup

47. After a friendly greeting of guests what should you offer?
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup

48. What is our purpose? (Brand Promise)