Test your basic knowledge |

Olive Garden Italian Restaurant Training

Instructions:

Answer 48 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Caring
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Bring the guest a special menu. Notify a manager immediately.

2. What is our purpose? (Brand Promise)

3. Pace

4. What ingredients are in our Pasta E Fagioli Soup?
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Medium bodied - smooth and fruity.

5. How would you describe our Princeipato Rosato (blush wine)
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Light bodied - slightly sweet

6. What types of house wine do we have
White - Blush - and Red
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Light bodied - Light and Fruity
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines

7. What makes a Genuine Italian Dining Experiance?
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
P-Pace A- Attentiveness C-Caring E- Excellence

8. Hot Food Go?
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Light bodied - Light and Fruity
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Light bodied - Light and Fruity

9. How would you describe our Principato Rosso (red wine)
Medium bodied - smooth and fruity.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.

10. What ingredients are in our Pasta E Fagioli Soup?
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
White - Blush - and Red
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty

11. What Ingredients are in our Minestrone soup?
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Light bodied - Light and Fruity
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!

12. What ingredients are in our Zuppa Toscana soup?
Bring the guest a special menu. Notify a manager immediately.
Medium bodied - smooth and fruity.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup

13. What are the 7 main categories on our wine list?
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines

14. Attentiveness
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana
Light bodied - slightly sweet
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.

15. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Bring the guest a special menu. Notify a manager immediately.
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.

16. What are our Principles?

17. What ingredients are in our Chicken and Gnocchi Soup?
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Hospitaliano! 100% Guest Delight. We take pride in doing it right the first time. We value everyone as family and friends. 'when your here your family'
Light bodied - Light and Fruity
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup

18. How do you describe our Principato bianco (white wine)
Medium bodied - smooth and fruity.
Light bodied - Light and Fruity
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
P-Pace A- Attentiveness C-Caring E- Excellence

19. How do you describe our Principato bianco (white wine)
Light bodied - Light and Fruity
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)

20. What ingredients are in our Chicken and Gnocchi Soup?
Chicken pieces - onion - cream - celery - carrots - spinach - and Gnocchi (potato dumplings) Tastes creamy and comforting a little like having a creamy mashed potato soup
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Light bodied - slightly sweet

21. Excellence
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
Light bodied - Light and Fruity
Light bodied - Light and Fruity
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!

22. What ingredients are in our Zuppa Toscana soup?
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines

23. Excellence
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Light bodied - slightly sweet
P-Pace A- Attentiveness C-Caring E- Excellence

24. What is our Strategy?
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines

25. What 4 soups do we serve?
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana

26. Hot Food Go?
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
P-Pace A- Attentiveness C-Caring E- Excellence
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Bring the guest a special menu. Notify a manager immediately.

27. How would you describe our Principato Rosso (red wine)
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Light bodied - Light and Fruity
Medium bodied - smooth and fruity.

28. What is our Strategy?
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Light bodied - Light and Fruity
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.

29. What types of house wine do we have
P-Pace A- Attentiveness C-Caring E- Excellence
White - Blush - and Red
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Light bodied - slightly sweet

30. What is our favorite wine so far?
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
Bring the guest a special menu. Notify a manager immediately.
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.

31. What Ingredients are in our Minestrone soup?
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
White - Blush - and Red
Medium bodied - smooth and fruity.
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden

32. What is a service partner
Light bodied - Light and Fruity
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup

33. What is a service partner
Light bodied - slightly sweet
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Light bodied - slightly sweet
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!

34. How do you handle a situation when a guest says they have an allergy to somethin or need Gluten Free.
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Bring the guest a special menu. Notify a manager immediately.
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.

35. What are the 7 main categories on our wine list?
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Light bodied - slightly sweet
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines

36. How would you describe our Princeipato Rosato (blush wine)
Light bodied - slightly sweet
Personalizing the dining experience by understanding the guest's time expectations (are they in a hurry - are they meeting friends and taking time to catch up - etc...)
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.

37. What does Setting the P.A.C.E. mean?
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Hot food GO cant say NO.... Take the food when its ready and deliver it to the table assigned.
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
P-Pace A- Attentiveness C-Caring E- Excellence

38. What makes a Genuine Italian Dining Experiance?
P-Pace A- Attentiveness C-Caring E- Excellence
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden

39. What does Setting the P.A.C.E. mean?
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
P-Pace A- Attentiveness C-Caring E- Excellence
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.

40. Attentiveness
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
White - Blush - and Red
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.

41. After a friendly greeting of guests what should you offer?
Set High expectations and not just meet them but exceed them. Deliver on those Goals 100%!
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.
The broth contains garlic - onion - celery - tomatoes seasoned with basil - oragano - and wine. The vegetables are green beans - kidney beans - white beans - spinach - zucchini - cabbage - and carrots. It also has small shell pasta. this is a garden
White - Blush - and Red

42. What is our purpose? (Brand Promise)

43. What 4 soups do we serve?
We are Family of local restaurants focused on delighting every guest with a genuine Italian dining experience.
Ground beef - Onions - Tomatoes - carrots - and Celery seasoned with oregano and cayenne pepper. red kidney beans and white beans and Tubetti pasta Tastes like Italian chili - has more of a spicy kick than our other soups - very hearty
Slightly sweet - light and fruity - full and smooth - smooth and fruity - Soft berry flavors - Robust and rich - Signature house wines
1. Chicken and Gnocchi - 2.Minestrone - 3.Pasta E. Fagioli - 4.Zuppa Toscana

44. What is our favorite wine so far?
Another server assigned to you in your section that assists you with your tables and you with theirs. you do anything and everything to help your partners guest have 100% Guest Delight!
1.We are committed to open - Honest - Communication - Mutual respect - & strong teamwork. 2.We are clear on each individual's roll - accountability and key performance measures.3.we do not compromise standards in selection - training - and job perfor
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Rosso Dolce Roscato which is light bodied smooth and fruity - sweet and perfect to pair with a decedent desert.

45. Caring
White - Blush - and Red
Sausage - sliced potatoes and Kale - Cream - Bacon - Onions - Garlic and season with crushed red pepper. less spicey than the Pasta E Fagioli soup and a little lighter than our Chicken and Gnocchi soup
Light bodied - Light and Fruity
Have a spirit of warmth and generosity that shows through my actions. BE KIND.... always look for an opportunity to show kindness ESPECIALLY in a situation with a dis-satisfied guest.

46. After a friendly greeting of guests what should you offer?
1. Fresh - simple - delicious Italian food 2.Complemented by a great glass of wine 3.In a comfortable home-like Italian setting 4.Welcomed by people who treat you like family.
Building connections with our guests - being attentive to their needs and making them feel comfortable. Smile - be friendly - approachable and laid back.
White - Blush - and Red
Wine sample... Lunch we do not have it in hand but offer anyway. At dinner we always come with a bottle of wine ready for them to sample. If they are not having wine remove wine glasses right away.

47. Pace

48. What are our Principles?