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Test your basic knowledge |
Organizational Behavior
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More complex and non-routine situations - requires problem-solving
Non-Programmed Decision
Avoidance
Transformational Leaders
expectancy theory
2. Lets work together for the best policy
Negotiation
Consultation (SOFT)
equity theory
Centrality
3. Differentiate leaders from non-leaders by focusing on personal qualities and characteristics-Big 5
Organizational Structure
job specialization
Trait Approach
Perceiver
4. A specific case of selective perception: decision makers seek to affirm data that confirms their solution but ignore and criticize data that contradicts their solution.
Concern for People
Tuckman's Model of Team Development
Primacy/Recency Error
Confirmation Bias
5. Extent to which a person has a high need for structure or control in his/her life
categorical thinking
Tolerance for Ambiguity
Concern/Interacting with Team
Process Conflict
6. Reflects the extent to which and individual focuses on either the task and technical concerns or people and social concerns when making decisions
Leader Impact
moral intensity
Communication Triggers
Value Orientation
7. What are the different departmentalization strategies? The basis by which jobs are grouped together.
Departmentalization
Functional conflict
Structure Triggers
Forcing
8. Very focused on Data - low tolerance for ambiguity - want to make decision quickly - authoritative
Dysfunctional conflict
Mechanistic
Directive
Team Processes
9. Focus on high expectations and on intrinsic higher level needs (self-actualization)
Low Trust
Inspirational Motivation
Rational Persuasion (SOFT)
Social Trends
10. Shows concern for followers well-being and success and takes time to discuss their concerns
Stability
Concern/Interacting with Team
4 perspectives of Organizational Effectiveness
Team Orientation
11. A set of expected behavior patterns for specific context-expected behavior in which individuals engage in a team.
goal setting
Team Roles
Social Trends
Departmentalization
12. A person's understanding of and sensitivity to the feelings - thoughts - and situation of others.
Programed Decision
empathy
Span of Control
Tuckman's Model of Team Development
13. Organizations attract - select - and retain people with values and personality characteristics consistent with the organization's character - resulting in a more homogeneous organization and a stronger culture.
4 perspectives of Organizational Effectiveness
Behavioral Approach
Attraction-Selection-Attrition Theory
Hindsight Bias
14. What I want
Conflict
Target point
Power
Selection
15. Physical (they are too close - physical layout of work) - politics
Environmental Triggers
Cooperativeness
Management
Hindsight Bias
16. Employees are aggressive and competitive
moral intensity
Changing Nature of Work Force
Bounded Rationality
Aggressiveness
17. A state in which team members have a common understanding of the capabilities that members bring to the team and the best way to work together on the task.
Shared Mental Models
Storming
Anchoring and Adjustment bias
job enlargement
18. Employees are expected to exhibit precision - analysis - and attention to detail
job design
Attention to detail
equity theory
ABC's of Behavior Modification
19. The degree that people value independence and personal uniqueness; prefer to act as individuals rather than as members of groups
Individualism
Competition
Integrative Negotiation
Directional Influence
20. Where I'd walk away
Situation
Discretion
Selective Perception
Resistance Point
21. Ability to control rewards others value and remove negative sanctions. (Formal)
Programed Decision
Performing
Reward Power
Structure Triggers
22. Tendency to consistently evaluate other people or objects in a positive/average/negative fashion.
Functional Solutions
Leniency/Central Tendency/ Severity Error
Fundamental Attribution Error
Participative decision Making
23. Withdraw from situation. When to do: don't think issue is important - when potential disruption out weighs the benefits of resolution.
Avoiding
Analytical
Target point
Close mindedness
24. Higher Levels of motivation - productivity - commitment and job satisfaction: lower turnover - stress - and burnout.
Follower Outcomes
Conceptual
Behavioral
Conformity
25. All about data but high tolerance for ambiguity. You don't mind waiting so you can get all the data.
Analytical
Compromising
Pressure (HARD)
Legitimacy (HARD)
26. 1) Open systems (good fit w/ext environment) 2) Organizational learning 3) High performance work practices (efficient & effective) 4) Stakeholders (satisfy their needs)
Leadership
four-drive theory
4 perspectives of Organizational Effectiveness
Reward Power
27. Occur during the later stages of team development as team members work on the task
Concern for People
Conflict
Virtual Teams
Action Processes
28. Employees encouraged to be innovative and take risks
Closed systems
Compromise
Innovation and Risk Taking
Transformational Leaders
29. Do whatever it takes to maximize your own interest and care less of the other side: if you doubt the other side's motives - or if you have the power and need a quick solution.
Personality dimensions
Competing
Team Efficacy
World Politics
30. Relates to how work gets done (how its organized)- OK if functional
locus of control
Forming
Cognition-Based Trust
Process Conflict
31. The tendency to fixate on initial information and fail to adjust initial information and fail to adjust initial views based on subsequent data.
Leader-Member Exchange (LMX)
Integration (SOFT)
ABC's of Behavior Modification
Anchoring and Adjustment bias
32. Inspired people to work harder - others rally around their cause - was respected - brought masses together.
Personal Appeals (SOFT)
Leader Impact
Contrast Error
Dimensions of emotional intelligence
33. Newcomer sees what the organization is really like. Reality shock is a mismatch of information that occurs when an employee finds that aspects of working at the company are not what the employee expected them to be.
Encounter
Coercive Power
Dysfunctional conflict
BATNA
34. You do this or else (LEAST EFFECTIVE)
Pressure (HARD)
Organizational Culture
Informing
Rational Persuasion (SOFT)
35. Relate to the manner in which team members manage their relationships throughout the life cycle of the team.
Organic
Interpersonal Processes
Fundamental Attribution Error
Escalation of commitment
36. People at lower level - have affect on decision making
Decentralization
Forming
Virtual Teams
Steps of Negotiation
37. To what extent do alternative sources of the resource or alternatives to the resource exist?
Substitutability
locus of control
Team Efficacy
Stage 2: Cognition and Personalization
38. Assumes that people are information processing machines without external constraints.
Planning Processes
Personal Appeals (SOFT)
Rationality
Integration (SOFT)
39. Provides followers input into decision making that affects the organization
moral intensity
Participative decision Making
High Trust
Integration (SOFT)
40. A theroy stating the more we interact with someone - the less predjudiced or perceptually bioased we will be against that person
Coalition (HARD)
Fiedler Contingency Model
Relative Influence
contact hypnosis
41. 5-12 hourly employees from the same from the same department who met for a few hours each week to discuss ways of improving quality - efficiency and the work environment.
Problem-Solving Teams
Consultation (SOFT)
Compromising
Influence
42. Explains rules and expectations and provides information required to complete work tasks effectively
Attrition
Legitimacy (HARD)
Informing
Non-Programmed Decision
43. As human beings we have limited capabilities - and wanted short cuts- People are influenced by emotions and other motivations - and are under external constraints when making decisions
Overconfidence Bias
Job enlargement
Bounded Rationality
Encounter
44. Withdraw from the conflict; let the conflict continue
Cohesion
Avoidance
Analytical
Expert Power
45. Brown Nosing. Flatter them
job specialization
Functional Solutions
Integration (SOFT)
Stage 3: Intentions
46. Respected others - and lead by example
Economic Shocks
Emotional Support
Leading by Example
Changing Nature of Work Force
47. When we make judgments about the behavior of others - we tend to underestimate external influence and overestimate internal influence- b/c I don't have insight about what going on in your personal life
Stage 4: Behavior
Fundamental Attribution Error
Non-Programmed Decision Process
Disposition-Based Trust
48. Collaborating: Win-win - seeking mutually beneficial alternatives - focus on underlying interests - Perceived Compatible goals
Shared Mental Models
Concern for People
Integrative Negotiation
Fiedler Contingency Model
49. You do this for me - I'll do this for you
Exchange (HARD)
Non-Programmed Decision
Coaching
Individual Decision Making
50. Deconstructive forms of conflict-bad conflict- usually relationship conflict - personal - rooted in anger - personal friction - tension
4 perspectives of Organizational Effectiveness
Programed Decision
Target point
Dysfunctional conflict