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Test your basic knowledge |
Organizational Behavior
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Illusion of invulnerability - belief in inherent morality of the group
Overestimate the Group
Personality dimensions
Confirmation Bias
Attraction
2. Provides followers input into decision making that affects the organization
empathy
Social Trends
Participative decision Making
Centralization
3. A set of expected behavior patterns for specific context-expected behavior in which individuals engage in a team.
Team Roles
Communication Triggers
Stage 1: Potential opposition or incompatibility
Exchange (HARD)
4. A positive organizational behavior approach to coaching and feedback that focuses on building and leveraging the employee's strengths rather than trying to correct their weaknesses
High Power Distance
Management
confirmation bias
strengths-based coaching
5. Division of labor - describes the degree to which activities in the organization are subdivided into separate jobs. Less time is spent and the employee skills are performing a task successfully increase through repetition.
High Power Distance
Stereotyping
Work Specialization
Situation
6. Teams the collaborate primarily using technology- mediated communication.
Reward Power
Virtual Teams
Problem Solving
Collaborating (takes the Longest)
7. To what extent do team members believe in the collective (as a whole) ability of the team.
Stereotyping
goal setting
Stability
Team Efficacy
8. Low tolerance for ambiguity and people and social concerns: quick decisions. Talk to people then rely on intuition
Behavioral
Personal Appeals (SOFT)
Resistance Point
Situation
9. A person's understanding of and sensitivity to the feelings - thoughts - and situation of others.
Confirmation Bias
Power
BATNA
empathy
10. I have a lot of info you find valuable and respect; Expertise and skill. (Personal)
Expert Power
Non-Programmed Decision
Relationship Conflict
Relative Influence
11. All about data but high tolerance for ambiguity. You don't mind waiting so you can get all the data.
empathy
Leader-Member Exchange (LMX)
Reward Power
Analytical
12. Creativity and Acceptance
Rational Persuasion (SOFT)
Collaborating (takes the Longest)
Tolerance for Ambiguity
Group Decision Making
13. Teams made up of employees from about the same hierarchical level but from different work areas - who come together to accomplish a task- takes time to build teams with different backgrounds.
Directive
Stage 1: Potential opposition or incompatibility
Cross-Functional Teams
empathy
14. 1) Preparation and Planning 2) Definition of Ground Rules- where - when - etc. parties exchange mutual demand on bids 3) Clarification and Justification 4) Bargaining and problem solving- both parties will have to make concessions 5) Closure and Im
Steps of Negotiation
Coercive Power
Forming
Substitutes
15. Assumes that leader style is fixed-either task motivated style or relationship style
Anchoring and Adjustment bias
Problem-Solving Teams
Trait Approach
Fiedler Contingency Model
16. Degree to which work does planning execution
Job enlargement
Conflict
Leading by Example
Tolerance for Ambiguity
17. People are attracted to and selected by organizations that match their personalities - and they leave organizations that are not compatible with their personalities.
Transactional Leaders
Person-Organization Fit
Commitment/Engagement Response
Self-serving Bias
18. This exists when an organization's core values are both intensely held and widely shared. The greater the number of members who accept the core values and the greater their commitment to these values - the stronger the culture is.
Coercive Power
Strong Culture
Accountability
Disposition-Based Trust
19. Task-oriented behaviors; getting things organized and focusing on achieving task outputs
Self-Managed Work Teams
Attrition
Referent Power
Concern for Production
20. The time at which we see an object or event can influence attention - as can location - light - or any number of situational factors
Situation
Virtual Teams
empathy
Errors and Biases
21. Drawing a general impression based on a single exemplary/poor area of performance - and spreading that impression to all other aspects of that person
Target point
Halo/Horns Error
Cognition-Based Trust
strengths-based coaching
22. Are groups of employees (typically 10-15) who perform highly related or interdependent jobs and take on many responsibilities of their former supervisors.
Competing
Inspirational Motivation
Hindsight Bias
Self-Managed Work Teams
23. How job tasks are formally divided - grouped - and coordinated- How the work flows
Formal power
Span of Control
Communication Triggers
Organizational Structure
24. Rationalization of group's option; discounting of conflicting ideas from inside the and outside the group.
Confirmation Bias
Expert Power
Close mindedness
Coalition (HARD)
25. Performance Evaluation - Rewards Systems - Formal Regulations - System-imposed time constraints - Historical precedents.
Personal Appeals (SOFT)
Rational Persuasion (SOFT)
Problem Solving
Organizational Factors that influence Decision Making
26. The adjustment of one's behavior to align with the norms of the group. Asch Experiments.
Programed Decision
Conformity
4 perspectives of Organizational Effectiveness
Decision
27. Helps followers develop important competencies to complete work tasks - and support their efforts
Superordinate Goals
Coaching
expectancy theory
Neutralizers
28. Extent to which a person has a high need for structure or control in his/her life
Departmentalization
Tolerance for Ambiguity
Cognition-Based Trust
Performing
29. Base decisions on information that is easier to recall from memory. Judging situations based primarily on readily available data that stands out in our minds (e.g. emotional - vivid and recent events.)
Availability Bias
Primacy/Recency Error
Halo/Horns Error
Reward Power
30. Management focuses on results/ outcomes vs. techniques and processes used to achieve them
Relative Influence
Inspirational Appeals (SOFT)
Team Roles
Results Orientation
31. The mental filtering of incoming stimuli to reduce it to a manageable level. The filters can be based on interests - background - experience - and attitudes-so much going on - we can't take in everything at the same time.
Personal Power
emotional intelligence (EI
Selective Perception
Accountability
32. Degree to which decision making is concentrated at a single point in the organization. Decisions are centrally made then spread out.
categorical thinking
Centralization
Trait Approach
Follower Outcomes
33. People accept an unequal distribution of power in society; there is a belief that social status determines power and acceptance of hierarchical structures - "Boss is always right"
High Power Distance
Consultation (SOFT)
Functional conflict
Fundamental Attribution Error
34. How aware is B that A is in control of the resource?
Visibility
Directional Influence
Tuckman's Model of Team Development
Forcing
35. Process of the group breaking apart
Differentiation Triggers
People Orientation
Adjourning
Reward Power
36. Applicants select companies based on compatible values.
Superordinate Goals
Attraction
Socialization
Structure Triggers
37. Organizations attract - select - and retain people with values and personality characteristics consistent with the organization's character - resulting in a more homogeneous organization and a stronger culture.
Differentiation Triggers
Relationship Conflict
Attraction-Selection-Attrition Theory
People Orientation
38. Where I'd walk away
OB (Organizational Behavior) Model
Behavioral
Resistance Point
Log-Rolling
39. 1) Conscientiousness 2) Agreeableness 3) Neuroticism 4) Openess to experience 5) Extroversion
Perceiver
4 perspectives of Organizational Effectiveness
Personality dimensions
Functional conflict
40. I make logical arguments. Hope the people see the logic. Lay it out. (MOST EFFECTIVE)
Departmentalization
Cooperativeness
Selection
Rational Persuasion (SOFT)
41. A theroy stating the more we interact with someone - the less predjudiced or perceptually bioased we will be against that person
contact hypnosis
Individualism
Social Trends
Coercive Power
42. Staying with a decision even when there is clear evidence that it is wrong- in business don't abandon quick enough.
Economic Shocks
Compromising
Escalation of commitment
Changing Nature of Work Force
43. Most frequently occurs downward (managers influencing employees) but can also be lateral (peers influencing peers) or upward (employees influencing managers.)
job characteristics model
Relationship Conflict
contact hypnosis
Directional Influence
44. Stalling - unproductive arguing - or outright rejection (LEAST EFFECTIVE)
Non-Programmed Decision
Team Efficacy
Planning Processes
Resistance Response
45. Constructive forms of conflict
Collaborating (takes the Longest)
Functional conflict
Assertiveness
Individual Decision Making
46. Higher quality - marked by especially strong levels of mutual respect/obligation and followers trust in leaders
Groupthink
Storming
Accommodating
Relationship Outcomes
47. Occurs when more tasks are added to an existing job
Tolerance for Ambiguity
Selective Perception
Stage 1: Potential opposition or incompatibility
job enlargement
48. Focus on high expectations and on intrinsic higher level needs (self-actualization)
Informing
Log-Rolling
Tuckman's Model of Team Development
Inspirational Motivation
49. Lets work together for the best policy
Coaching
emotional intelligence (EI
Accountability
Consultation (SOFT)
50. Associated with charisma - go along with me because of my charisma- respect the person. (Personal)
Person-Organization Fit
Results Orientation
Stereotyping
Referent Power