Test your basic knowledge |

Organizational Behavior

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Create a shared goal that cannot be reached without cooperation on both sides. You are not telling them how to resolve but telling them of a common goal you have.






2. A theroy stating the more we interact with someone - the less predjudiced or perceptually bioased we will be against that person






3. New .com businesses and low interest rates. But when these turn over = disaster






4. Relates to how work gets done (how its organized)- OK if functional






5. People at lower level - have affect on decision making






6. The use of an actual behavior that causes behavioral or attitudinal changes in others. (Using power sources to change the behavior and attitudes of others)






7. Withdraw from situation. When to do: don't think issue is important - when potential disruption out weighs the benefits of resolution.






8. Respected others - and lead by example






9. The tendency to falsely believe after an event has already occurred - that it could have been accurately predicted beforehand.






10. You do this for me - I'll do this for you






11. People accept an unequal distribution of power in society; there is a belief that social status determines power and acceptance of hierarchical structures - "Boss is always right"






12. Higher Quality products - Faster to market - higher profits






13. Constructive forms of conflict






14. I make logical arguments. Hope the people see the logic. Lay it out. (MOST EFFECTIVE)






15. A motivation theory based on the innate drives that incorporates both emotions and rationality to: 1) acquire 2) bond 3) learn 4) defend






16. Like military - many layers - narrows span of control- STABLE AND CERTAIN ENVIRONMENT






17. The result of division of labor in which each job includes a subset of the tasks required to complete the product or service.






18. A process by which individuals organize and interpret their impressions to give meaning to their environments






19. To improve organization's effectiveness






20. More complex and non-routine situations - requires problem-solving






21. Substantial agreement followed by initiative and persistence in pursuit of common goals (change in behavior and attitudes) BEST/MOST EFFECTIVE






22. Degree to which work does planning execution






23. How much discretion does A have to make decisions regarding the resource?






24. First impressions/most recent information dominates our perceptions.






25. The four ways - as indicated in the name - that employees respond to job dissatisfaction.






26. Ask each person to give a little






27. Lets work together for the best policy






28. The degree that people value independence and personal uniqueness; prefer to act as individuals rather than as members of groups






29. 1) Antecdents (what happened before) 2) Behavior (what is said and done) 3) Consequences (what happens after behavior) (REVIEW)


30. Learning that occurs before joining the organization






31. The process through which newcomers are adopted to the organization's culture; three stages include - Prearrival - Encounter - Metamorphosis.






32. Efforts to destroy the other party: Aggressive physical attacks - threats and ultimatums - assertive verbal attacks - overt questioning or challenging of others - minor disagreements or misunderstandings






33. Base decisions on information that is easier to recall from memory. Judging situations based primarily on readily available data that stands out in our minds (e.g. emotional - vivid and recent events.)






34. Comes from position relative to the person being influenced; Legitimate power - Reward Power - Coercive Power






35. How aware is B that A is in control of the resource?






36. Staying with a decision even when there is clear evidence that it is wrong- in business don't abandon quick enough.






37. Functional and dysfunctional solutions






38. Degree to which decision making is concentrated at a single point in the organization. Decisions are centrally made then spread out.






39. How I deal with it. Dynamic process of Interaction. All conflicts exist somewhere on the continuum (functional conflicts are typically confined to the lower range of the continuum)






40. Activities emphasize maintaining the status quo in contrast to growth and change






41. Most frequently occurs downward (managers influencing employees) but can also be lateral (peers influencing peers) or upward (employees influencing managers.)






42. The mental filtering of incoming stimuli to reduce it to a manageable level. The filters can be based on interests - background - experience - and attitudes-so much going on - we can't take in everything at the same time.






43. Inspire followers in the direction of established goals by clarifying role and task requirement






44. 1) Open systems (good fit w/ext environment) 2) Organizational learning 3) High performance work practices (efficient & effective) 4) Stakeholders (satisfy their needs)






45. As human beings we have limited capabilities - and wanted short cuts- People are influenced by emotions and other motivations - and are under external constraints when making decisions






46. How critical is the resource to B? How many others are affected if the resource is not available? How quickly will that affect happen?






47. Higher Levels of motivation - productivity - commitment and job satisfaction: lower turnover - stress - and burnout.






48. Very focused on Data - low tolerance for ambiguity - want to make decision quickly - authoritative






49. The practice of moving employees from one job to another






50. Refer to specific types of feelings and thoughts that develop in the minds of team members as a consequence of their experience working together.