Test your basic knowledge |

Organizational Behavior

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Don't remain static. Internet - baby boomers are beginning to retire - and consumers are increasingly doing their shopping at "big-box" retailers and online






2. Planned conflict- A process in which two or more parties exchange goods or services and attempt to agree on the exchange rate for them.






3. Incompatible goals/rewards - task - competition for shared resources - unclear roles/responsibilities - not sure where jobs overlap - way to set up our own work






4. Ability to control rewards others value and remove negative sanctions. (Formal)






5. Sets of Standards for behavior and models effective behavior






6. Refer to specific types of feelings and thoughts that develop in the minds of team members as a consequence of their experience working together.






7. Like military - many layers - narrows span of control- STABLE AND CERTAIN ENVIRONMENT






8. People are attracted to and selected by organizations that match their personalities - and they leave organizations that are not compatible with their personalities.






9. Capacity that A has to influence B - so that B acts in accordance with A's wishes. Power does not require goal compatibility - merely dependence.






10. Shows concern for followers well-being and success and takes time to discuss their concerns






11. Things that trigger conflict: Communication - Structure - and Personal Variables






12. The tendency to fixate on initial information and fail to adjust initial information and fail to adjust initial views based on subsequent data.






13. When an individual makes choices from among two or more alternatives






14. Inspire followers in the direction of established goals by clarifying role and task requirement






15. A motivation theory of needs arranged in a hierarchy - whereby people are motivated to fulfill a higher need as a lower one becomes gratified. 5) Self Actualization 4) Esteem 3) Belongingness 2) Safety 1) Physiological

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16. Respected others - and lead by example






17. The process of screening out information that is contrary to our values and asumptions






18. As human beings we have limited capabilities - and wanted short cuts- People are influenced by emotions and other motivations - and are under external constraints when making decisions






19. Degree to which work does planning execution






20. Management decisions take into account the effects of outcomes on people in the organization






21. 1) Self awareness 2) Self management 3) Social awareness 4) Relationship management (REVIEW)






22. Close relationships form - settle into a pattern- ends when everyone's on the same page






23. Very focused on Data - low tolerance for ambiguity - want to make decision quickly - authoritative






24. What I want






25. Higher Levels of motivation - productivity - commitment and job satisfaction: lower turnover - stress - and burnout.






26. Let the other side do it their way: other party is more powerful - issue is less important to you - and/or can build relationship and maintain Harmony






27. How I feel about it - how to handle. Five different individual styles-Avoiding - Competing - Compromising - Accommodating - and Collaborating. People differ in the degree to which they generally rely on these strategies but the approach will als






28. Efforts to destroy the other party: Aggressive physical attacks - threats and ultimatums - assertive verbal attacks - overt questioning or challenging of others - minor disagreements or misunderstandings






29. Brown Nosing. Flatter them






30. Forming - Storming - Norming - Performing - and Adjourning

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31. Trade-off across issues: Offer the other side something that they value more than you - in exchange for gaining something from them that you value more than they do.






32. Where I'd walk away






33. The process of identifying and choosing alternative courses of action to meet the demands of a situation.






34. The tendency to attribute others behaviors to internal factors






35. Withdraw from situation. When to do: don't think issue is important - when potential disruption out weighs the benefits of resolution.






36. Paying attention to each follower's needs and treating each follower with respect






37. Activities emphasize maintaining the status quo in contrast to growth and change






38. Decreases group performance-breeds discontent - destruction of group - reduces group effectiveness.






39. A state in which members of teams develop strong emotional bonds to other members of their team and to the team itself. The tendency of the team to "stick together."






40. Comes from position relative to the person being influenced; Legitimate power - Reward Power - Coercive Power






41. Reflects the extent to which and individual focuses on either the task and technical concerns or people and social concerns when making decisions






42. To what extent do team members believe in the collective (as a whole) ability of the team.






43. Assumes that leader style is fixed-either task motivated style or relationship style






44. Task-oriented behaviors; getting things organized and focusing on achieving task outputs






45. Collaborating: Win-win - seeking mutually beneficial alternatives - focus on underlying interests - Perceived Compatible goals






46. Global Competitors - heightened competition






47. Substantial agreement followed by initiative and persistence in pursuit of common goals (change in behavior and attitudes) BEST/MOST EFFECTIVE






48. 1) Open systems (good fit w/ext environment) 2) Organizational learning 3) High performance work practices (efficient & effective) 4) Stakeholders (satisfy their needs)






49. Staying with a decision even when there is clear evidence that it is wrong- in business don't abandon quick enough.






50. How critical is the resource to B? How many others are affected if the resource is not available? How quickly will that affect happen?