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Test your basic knowledge |
Organizational Behavior
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Occur in early stages of team development and focus on preparation for future work
Neutralizers
Confirmation Bias
Planning Processes
Relative Influence
2. Refers to the degree to which jobs incumbent has a minimum amount of discretion over what is to be done - and how it is to be done.
Formalization
Johari Window
ABC's of Behavior Modification
emotional labor
3. Activities are organized around teams and collaboration in teams is a critical component of how work gets done
Technology
Target
Perception
Team Orientation
4. Inspire followers to transcend their own self-interests
Legitimacy (HARD)
Integration (SOFT)
Accountability
Transformational Leaders
5. You do this or else (LEAST EFFECTIVE)
Resistance Response
Pressure (HARD)
Smoothing
Inspirational Motivation
6. Task-oriented behaviors; getting things organized and focusing on achieving task outputs
Stage 5: Outcomes
Contrast Error
Compromise
Concern for Production
7. Forming - Storming - Norming - Performing - and Adjourning
8. People accept an unequal distribution of power in society; there is a belief that social status determines power and acceptance of hierarchical structures - "Boss is always right"
Close mindedness
Target point
High Power Distance
Directional Influence
9. Higher quality - marked by especially strong levels of mutual respect/obligation and followers trust in leaders
Self-Managed Work Teams
Norms
Follower Outcomes
Relationship Outcomes
10. Close relationships form - settle into a pattern- ends when everyone's on the same page
Socialization
Behavioral
Norming
Commitment/Engagement Response
11. Get together with our groups - power in numbers
OB (Organizational Behavior) Model
People Orientation
Coalition (HARD)
categorical thinking
12. When we make judgments about the behavior of others - we tend to underestimate external influence and overestimate internal influence- b/c I don't have insight about what going on in your personal life
Attention to detail
Fundamental Attribution Error
exit-voice-loyalty-neglect (EVLN) model
Confirmation Bias
13. Shared knowledge within an organization regarding the rules - norms - and values that shape the attitudes and behaviors of of its employees.
Self-serving Bias
Strong Culture
Organizational Culture
Overconfidence Bias
14. The process of assigning tasks to a job - including the interdependency of those tasks with other jobs.
Inspirational Motivation
Behavioral Approach
job design
Prearrival
15. A motivation theory based on the innate drives that incorporates both emotions and rationality to: 1) acquire 2) bond 3) learn 4) defend
four-drive theory
job design
Organizational Outcomes
Self-serving Bias
16. Means that trust is rooted in a rational assessment of the others trustworthiness - based on his or her integrity - competence - and benevolence.
ABC's of Behavior Modification
Organic
job enlargement
Cognition-Based Trust
17. What I want
Differentiation Triggers
Target point
Decision Making
Process Conflict
18. Seeks to eliminate the chain of command - have limitless spans of control - and replace departments with empowered teams.
job rotation
Self Management Teams
Boundaryless Organization
Performing
19. Applicants select companies based on compatible values.
Target point
Inspirational Appeals (SOFT)
World Politics
Attraction
20. To what extent do team members believe in the collective (as a whole) ability of the team.
Non-Programmed Decision
Team Efficacy
Leading by Example
Storming
21. Decreases group performance-breeds discontent - destruction of group - reduces group effectiveness.
Dysfunctional Solutions
Referent Power
Forming
Accommodating
22. Focus on high expectations and on intrinsic higher level needs (self-actualization)
Team Processes
Steps of Negotiation
Pressure (HARD)
Inspirational Motivation
23. A state in which members of teams develop strong emotional bonds to other members of their team and to the team itself. The tendency of the team to "stick together."
Collaborating (takes the Longest)
Cohesion
Process Conflict
contact hypnosis
24. Physical (they are too close - physical layout of work) - politics
equity theory
Environmental Triggers
Departmentalization
High Power Distance
25. Extent to which a person has a high need for structure or control in his/her life
Tolerance for Ambiguity
Economic Shocks
Fiedler Contingency Model
Assertiveness
26. Let the other side do it their way: other party is more powerful - issue is less important to you - and/or can build relationship and maintain Harmony
Accommodating
People Orientation
OB (Organizational Behavior) Model
Forming
27. Concern for the goals of others
Competition
Log-Rolling
Cooperativeness
job specialization
28. Speed/Efficiency
ABC's of Behavior Modification
Directive
Individual Decision Making
Rational Persuasion (SOFT)
29. This exists when an organization's core values are both intensely held and widely shared. The greater the number of members who accept the core values and the greater their commitment to these values - the stronger the culture is.
Attention to detail
Hindsight Bias
Stage 1: Potential opposition or incompatibility
Strong Culture
30. Judging someone on the basis of the group to which he or she belongs
BATNA
OB (Organizational Behavior) Model
Stereotyping
Reward Power
31. Perceive that its there. When parties finally start to figure out what the conflict is - conflict usually defined in this stage. Emotions play a major role in shaping perceptions.
Integration (SOFT)
Directional Influence
Negotiation
Stage 2: Cognition and Personalization
32. Provides followers input into decision making that affects the organization
Conceptual
Organic
Participative decision Making
Consultation (SOFT)
33. Constructive forms of conflict
Disposition-Based Trust
Functional conflict
Personal Appeals (SOFT)
emotional labor
34. Substantial agreement followed by initiative and persistence in pursuit of common goals (change in behavior and attitudes) BEST/MOST EFFECTIVE
Commitment/Engagement Response
High Power Distance
Errors and Biases
Consultation (SOFT)
35. First impressions/most recent information dominates our perceptions.
ABC's of Behavior Modification
Primacy/Recency Error
Bounded Rationality
Compromising
36. A state in which team members have a common understanding of the capabilities that members bring to the team and the best way to work together on the task.
Shared Mental Models
Concern for People
Attention to detail
Centrality
37. I make logical arguments. Hope the people see the logic. Lay it out. (MOST EFFECTIVE)
Rational Persuasion (SOFT)
4 perspectives of Organizational Effectiveness
Cooperativeness
Functional Solutions
38. The in between
Problem Solving
Aspiration Range
Discretion
Collaborating (takes the Longest)
39. Occurs when employees are given more responsibility for scheduling - coordinating and planning their own work.
job enrichment
Individual Decision Making
Differentiation Triggers
Contrast Error
40. A theory that explains how people develop perceptions of fairness in the distribution and exchange of resources.
equity theory
Metamorphosis
Stereotyping
Person-Organization Fit
41. Employees encouraged to be innovative and take risks
Innovation and Risk Taking
Mechanistic
Prearrival
goal setting
42. Can exist w/out dependence on an external environment
Task identity
Metamorphosis
Personal Appeals (SOFT)
Closed systems
43. To improve organization's effectiveness
Performing
Norming
Dimensions of emotional intelligence
OB (Organizational Behavior) Model
44. Helps followers develop important competencies to complete work tasks - and support their efforts
empathy
Team Roles
Coaching
four-drive theory
45. A specific case of selective perception: decision makers seek to affirm data that confirms their solution but ignore and criticize data that contradicts their solution.
Selection
Integrative Negotiation
Organizational Outcomes
Confirmation Bias
46. Differentiate leaders from non-leaders by focusing on personal qualities and characteristics-Big 5
Target
Consultation (SOFT)
Trait Approach
Log-Rolling
47. How critical is the resource to B? How many others are affected if the resource is not available? How quickly will that affect happen?
Centrality
Conceptual
Availability Bias
Compromising
48. Self-censorship; direct pressure to members who disagree (e.g. scorn ridicule); protect the group from alternative views (mindguarding); illusion of unanimity
Selection
Decision
Results Orientation
Pressure Toward Conformity
49. I have a lot of info you find valuable and respect; Expertise and skill. (Personal)
Transactional Leaders
Cognition-Based Trust
Expert Power
Stage 2: Cognition and Personalization
50. You do this for me - I'll do this for you
Boundaryless Organization
Team Processes
Values
Exchange (HARD)