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Test your basic knowledge |
Organizational Behavior
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Are groups of employees (typically 10-15) who perform highly related or interdependent jobs and take on many responsibilities of their former supervisors.
Self-Managed Work Teams
Stage 2: Cognition and Personalization
Stability
Transformational Leaders
2. Relates to content and goals of work-OK if functional
Metamorphosis
Task Conflict
Bounded Rationality
High Power Distance
3. A term that reflects the different types of activities - and interactions that occur within teams that contribute to their ultimate goal.
Low Trust
Confirmation Bias
Team Processes
Innovation and Risk Taking
4. Can exist w/out dependence on an external environment
Socialization
Structure Triggers
Closed systems
Self-serving Bias
5. Higher quality - marked by especially strong levels of mutual respect/obligation and followers trust in leaders
Pressure (HARD)
Virtual Teams
Assertiveness
Relationship Outcomes
6. Tendency to evaluate people or objects by comparing them with characteristics of recently observed people or objects.
Overconfidence Bias
Contrast Error
Avoiding
Socialization
7. More administrative - managing complexity of organization - structure things - have plans
Strong Culture
Problem Solving
Management
Directional Influence
8. A job design model that relates the motivational properties of jobs to specific personal and organizational consequences of those properties. 1) Core job characteristics (skill variety - task I&S autonomy) 2) Critical psychological states (meaningfu
Assertiveness
job characteristics model
Individualized Consideration
Structure Triggers
9. The time at which we see an object or event can influence attention - as can location - light - or any number of situational factors
Conformity
locus of control
Directional Influence
Situation
10. Misunderstandings - insufficient exchange of information - don't communicate enough - sometimes we'd rather not communicate (easiest to resolve)
World Politics
moral intensity
Communication Triggers
Problem-Solving Teams
11. Applicants select companies based on compatible values.
Attraction
Attrition
Norms
emotional labor
12. Sets of Standards for behavior and models effective behavior
Accommodating
Values
Leading by Example
Smoothing
13. When we make judgments about the behavior of others - we tend to underestimate external influence and overestimate internal influence- b/c I don't have insight about what going on in your personal life
Inspirational Appeals (SOFT)
categorical thinking
Fundamental Attribution Error
Group Decision Making
14. Inspire followers to transcend their own self-interests
Team States
Transformational Leaders
Conceptual
Relationship Conflict
15. Teams made up of employees from about the same hierarchical level but from different work areas - who come together to accomplish a task- takes time to build teams with different backgrounds.
Cross-Functional Teams
Tuckman's Model of Team Development
Analytical
Closed systems
16. Heuristics are shortcuts that people make in decision making to reduce info processing.
Errors and Biases
Rationality
Influence
Structure Triggers
17. Means that trust is rooted in a rational assessment of the others trustworthiness - based on his or her integrity - competence - and benevolence.
Cognition-Based Trust
Directive
Concern for Production
Tolerance for Ambiguity
18. We tend to attribute our own successes to internal factors and but the blame for failure on external factors.
Virtual Teams
Organizational Structure
Self-serving Bias
Competition
19. Extent to which a person has a high need for structure or control in his/her life
Cognition-Based Trust
Organizational Culture
Tolerance for Ambiguity
Structure Triggers
20. Both give a little when: when parties have equal power - wan to settle quickly - and/or parties lack trust and openness for collaboration
Informing
Leading by Example
Compromising
Strong Culture
21. To what extent do team members believe in the collective (as a whole) ability of the team.
Fundamental attribution error
Planning Processes
Team Efficacy
Self-serving Bias
22. The tendency to attribute others behaviors to internal factors
Closed systems
Process Conflict
Fundamental attribution error
Organizational Culture
23. 1) Self awareness 2) Self management 3) Social awareness 4) Relationship management (REVIEW)
Overestimate the Group
Team Processes
Stage 4: Behavior
Dimensions of emotional intelligence
24. Occur during the later stages of team development as team members work on the task
Q x A =E
Values
Action Processes
Primacy/Recency Error
25. The process of identifying and choosing alternative courses of action to meet the demands of a situation.
Neutralizers
Decision Making
Fundamental attribution error
Integrative Negotiation
26. You do this or else (LEAST EFFECTIVE)
Pressure (HARD)
moral intensity
Assertiveness
Compliance Response
27. Different Political times
Participative decision Making
4 perspectives of Organizational Effectiveness
Overconfidence Bias
World Politics
28. Concern for the goals of others
Selective Perception
expectancy theory
Cooperativeness
Technology
29. Increased group performance- Improves the quality of decisions - stimulates creativity and innovation - encourages interest and curiosity among group members - provides the medium through which problems can be aired and tensions relates and foster
Functional Solutions
Analytical
Neutralizers
Competing
30. To what extent do alternative sources of the resource or alternatives to the resource exist?
Forming
Strong Culture
Groupthink
Substitutability
31. Provides followers input into decision making that affects the organization
Attention to detail
Cognition-Based Trust
Participative decision Making
Interpersonal Processes
32. Collaborating: Win-win - seeking mutually beneficial alternatives - focus on underlying interests - Perceived Compatible goals
Virtual Teams
Integrative Negotiation
Fiedler Contingency Model
Organizational Structure
33. A mode of thinking (blind conformity) that people engage in when they are deeply involved in a cohesive in-group - when the members' strivings for unanimity override their motivation to realistically appraise alternative courses of action.
Johari Window
Groupthink
Socialization
Directive
34. Substantial agreement followed by initiative and persistence in pursuit of common goals (change in behavior and attitudes) BEST/MOST EFFECTIVE
Commitment/Engagement Response
Accountability
Aggressiveness
Smoothing
35. How I feel about it - how to handle. Five different individual styles-Avoiding - Competing - Compromising - Accommodating - and Collaborating. People differ in the degree to which they generally rely on these strategies but the approach will als
Rational Persuasion (SOFT)
Leader Impact
Stage 3: Intentions
Fundamental Attribution Error
36. First impressions/most recent information dominates our perceptions.
Emotional Support
Primacy/Recency Error
Attention to detail
Reward Power
37. The mental filtering of incoming stimuli to reduce it to a manageable level. The filters can be based on interests - background - experience - and attitudes-so much going on - we can't take in everything at the same time.
Johari Window
Rational Persuasion (SOFT)
Team Efficacy
Selective Perception
38. Close relationships form - settle into a pattern- ends when everyone's on the same page
Relative Influence
Cross-Functional Teams
Norming
Exchange (HARD)
39. The relationship of a target to its background also influences perception - as does our tendency to group close things and similar things together
Influence
Integrative Negotiation
Tuckman's Model of Team Development
Target
40. Management decisions take into account the effects of outcomes on people in the organization
People Orientation
Formalization
Mechanistic
Compromise
41. Appeals to their values - needs - needs and goals.
Organizational Factors that influence Decision Making
Inspirational Appeals (SOFT)
Span of Control
Resistance Point
42. Focus on high expectations and on intrinsic higher level needs (self-actualization)
Performing
Pressure (HARD)
Inspirational Motivation
Cohesion
43. Activities are organized around teams and collaboration in teams is a critical component of how work gets done
Team Orientation
strengths-based coaching
Competing
Tolerance for Ambiguity
44. A specific case of selective perception: decision makers seek to affirm data that confirms their solution but ignore and criticize data that contradicts their solution.
Confirmation Bias
Personality dimensions
Leading by Example
Social Trends
45. Sometimes also called the network - or modular organization; typically small - core organization that outsources major business functions.
Virtual Organization
Leading by Example
categorical thinking
Structure Triggers
46. Occur in early stages of team development and focus on preparation for future work
equity theory
Interpersonal Processes
Planning Processes
emotional intelligence (EI
47. To improve organization's effectiveness
Leniency/Central Tendency/ Severity Error
Personality dimensions
Structure Triggers
OB (Organizational Behavior) Model
48. Means that it depends on feelings toward the authority that go beyond any rational assessment.
Values
Conceptual
Affect-Based Trust
Close mindedness
49. Appeal to friendship and relationship and loyalty
Transactional Leaders
Personal Appeals (SOFT)
Target
Behavioral
50. Staying with a decision even when there is clear evidence that it is wrong- in business don't abandon quick enough.
Rationality
job design
Escalation of commitment
Functional Solutions