Test your basic knowledge |

Phone Etiquette

Subject : soft-skills
Instructions:
  • Answer 7 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Never allow an _____________ upset you; remain calm and composed.






2. Speak _______ and distinctly






3. Be sure to give the caller your...






4. Answer the phone...






5. Always be...






6. Be sure to ask the caller's __________ before placing them on hold






7. Be sure to ____________ into the phone