SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
Search
Test your basic knowledge |
Phone Etiquette
Start Test
Study First
Subject
:
soft-skills
Instructions:
Answer 7 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Speak _______ and distinctly
clearly
properly speak
permission
promptly and kindly
2. Be sure to ask the caller's __________ before placing them on hold
permission
courteous
angry or aggressive caller
clearly
3. Be sure to give the caller your...
undivided attention
clearly
permission
angry or aggressive caller
4. Never allow an _____________ upset you; remain calm and composed.
angry or aggressive caller
courteous
clearly
properly speak
5. Be sure to ____________ into the phone
angry or aggressive caller
courteous
permission
properly speak
6. Answer the phone...
promptly and kindly
clearly
courteous
permission
7. Always be...
angry or aggressive caller
clearly
courteous
permission