Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






2. The product (service) can be touched or felt






3. Serving our social needs






4. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






5. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






6. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






7. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






8. People's different patterns of activities - interests and opinions.






9. Participation rate






10. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






11. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






12. Average dollar amount of check - average sale per guest






13. The study of objectively measurable characteristics of our population - such as age and income






14. 48% - 50%






15. Total dollar sales / Number of guests served during the period






16. Number of guests






17. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






18. The attributes (of service) that the customer cannot grasp with any of the five senses.






19. Business format franchising






20. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






21. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






22. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






23. Rooms Sold / Total Rooms Available 300 / 500 = 60%






24. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






25. The collection of productive businesses and government organizations that serve the traveler away from home.






26. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






27. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






28. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






29. Made up of both money and knowledge to be gained from any job






30. Allow customers to call a central - toll-free number and make a reservation with any property in the system






31. Kept at front desk is made up of bills owed by guests in the house.






32. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






33. Guest room rental






34. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






35. More you buy the cheaper it is - Purchasing economies






36. The quality of the food the guest is served - food safety - sanitation - food cost control






37. 1. Increase sales 2. Reduce costs






38. Serving our biological needs






39. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






40. Visit family and friends






41. 1. Product or trade name franchising 2. Business format franchising






42. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


43. Provide electronic connections between hotels and other travel-related companies






44. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






45. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






46. One person taking a trip 100 miles or more from home






47. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






48. Guest satisfaction - personal service - accounting for sales






49. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






50. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if