Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






2. Technological methods of efficient property maintenance and management






3. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






4. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






5. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






6. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






7. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






8. Participation rate






9. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






10. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






11. Reduced - free - low - healthy - light - lean - symbols - heart - apple






12. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






13. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


14. One person taking a trip 100 miles or more from home






15. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






16. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






17. The collection of productive businesses and government organizations that serve the traveler away from home.






18. Guest room rental






19. Allow customers to call a central - toll-free number and make a reservation with any property in the system






20. Business format franchising






21. Rooms Sold / Total Rooms Available 300 / 500 = 60%






22. Average dollar amount of check - average sale per guest






23. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






24. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






25. 48% - 50%






26. 4 pounds per person per day






27. The person who applies to productive work ideas - concepts - and information






28. The study of objectively measurable characteristics of our population - such as age and income






29. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






30. 1. Product or trade name franchising 2. Business format franchising






31. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






32. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






33. Most are 1-2 nights in duration - combining business and pleasure






34. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






35. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






36. Number of guests






37. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






38. Made up of both money and knowledge to be gained from any job






39. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






40. 1. Increase sales 2. Reduce costs






41. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






42. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






43. The quality of the food the guest is served - food safety - sanitation - food cost control






44. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






45. The institution (bank - university - etc.) along with its managers and policy makers






46. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






47. The product (service) can be touched or felt






48. People's different patterns of activities - interests and opinions.






49. Guest satisfaction - personal service - accounting for sales






50. Provide electronic connections between hotels and other travel-related companies