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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Business format franchising






2. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






3. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






4. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






5. More you buy the cheaper it is - Purchasing economies






6. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






7. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






8. The attributes (of service) that the customer cannot grasp with any of the five senses.






9. Guest room rental






10. Made up of both money and knowledge to be gained from any job






11. Reduced - free - low - healthy - light - lean - symbols - heart - apple






12. Participation rate






13. Visit family and friends






14. Serving our biological needs






15. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






16. Total dollar sales / Number of guests served during the period






17. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






18. The collection of productive businesses and government organizations that serve the traveler away from home.






19. Number of guests






20. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






21. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






22. Kept at front desk is made up of bills owed by guests in the house.






23. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






24. Most are 1-2 nights in duration - combining business and pleasure






25. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






26. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






27. Rooms Sold / Total Rooms Available 300 / 500 = 60%






28. One person taking a trip 100 miles or more from home






29. The study of objectively measurable characteristics of our population - such as age and income






30. 1. Increase sales 2. Reduce costs






31. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






32. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






33. Technological methods of efficient property maintenance and management






34. 1. Product or trade name franchising 2. Business format franchising






35. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






36. Charges made by guests after checked out & charges by other persons not hotel guests






37. The product (service) can be touched or felt






38. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






39. Allow customers to call a central - toll-free number and make a reservation with any property in the system






40. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


41. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






42. 48% - 50%






43. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






44. The quality of the food the guest is served - food safety - sanitation - food cost control






45. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






46. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






47. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






48. The institution (bank - university - etc.) along with its managers and policy makers






49. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






50. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets