Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average dollar amount of check - average sale per guest






2. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






3. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






4. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


5. Total dollar sales / Number of guests served during the period






6. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






7. Business format franchising






8. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






9. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






10. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






11. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






12. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






13. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






14. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






15. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






16. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






17. Serving our biological needs






18. Guest room rental






19. The person who applies to productive work ideas - concepts - and information






20. The quality of the food the guest is served - food safety - sanitation - food cost control






21. Most are 1-2 nights in duration - combining business and pleasure






22. One person taking a trip 100 miles or more from home






23. The attributes (of service) that the customer cannot grasp with any of the five senses.






24. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






25. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






26. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






27. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






28. The collection of productive businesses and government organizations that serve the traveler away from home.






29. Rooms Sold / Total Rooms Available 300 / 500 = 60%






30. Prosumption; Customer involvement with the production of service.






31. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






32. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






33. Number of guests






34. 1. Increase sales 2. Reduce costs






35. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






36. Reduced - free - low - healthy - light - lean - symbols - heart - apple






37. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






38. 48% - 50%






39. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






40. The institution (bank - university - etc.) along with its managers and policy makers






41. Visit family and friends






42. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






43. People's different patterns of activities - interests and opinions.






44. Allow customers to call a central - toll-free number and make a reservation with any property in the system






45. Kept at front desk is made up of bills owed by guests in the house.






46. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






47. The study of objectively measurable characteristics of our population - such as age and income






48. 4 pounds per person per day






49. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






50. The individual diner - patient - student - or resident.