Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The collection of productive businesses and government organizations that serve the traveler away from home.






2. Visit family and friends






3. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






4. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






5. The person who applies to productive work ideas - concepts - and information






6. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






7. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






8. Charges made by guests after checked out & charges by other persons not hotel guests






9. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


10. Provide electronic connections between hotels and other travel-related companies






11. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






12. Guest satisfaction - personal service - accounting for sales






13. Participation rate






14. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






15. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






16. Rooms Sold / Total Rooms Available 300 / 500 = 60%






17. 48% - 50%






18. Allow customers to call a central - toll-free number and make a reservation with any property in the system






19. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






20. Number of guests






21. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






22. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






23. Serving our biological needs






24. Average dollar amount of check - average sale per guest






25. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






26. The quality of the food the guest is served - food safety - sanitation - food cost control






27. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






28. One person taking a trip 100 miles or more from home






29. The individual diner - patient - student - or resident.






30. People's different patterns of activities - interests and opinions.






31. 1. Product or trade name franchising 2. Business format franchising






32. Reduced - free - low - healthy - light - lean - symbols - heart - apple






33. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






34. Business format franchising






35. Technological methods of efficient property maintenance and management






36. The institution (bank - university - etc.) along with its managers and policy makers






37. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






38. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






39. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






40. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






41. 1. Increase sales 2. Reduce costs






42. 4 pounds per person per day






43. Guest room rental






44. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






45. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






46. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






47. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






48. More you buy the cheaper it is - Purchasing economies






49. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






50. Total dollar sales / Number of guests served during the period