SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Principles Of Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.
City Ledger
Hospitality
Central reservation systems
Knowledge Worker
2. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas
Front of House Primary Responsibility
Skills needed by a manager
Tourism industry
Primary Destination
3. The study of objectively measurable characteristics of our population - such as age and income
Demographics
Two ways to increase sales
Number 1 reason for travel
Covers
4. Sales - catering - purchasing - inventory - time - attendance - labor scheduling
Service
Psychographics
Calculate RevPAR
Food and beverage retail management systems include
5. Rooms Sold / Total Rooms Available 300 / 500 = 60%
Who is guest of on-site foodservice
Calculate Occupancy Rate
Food and beverage retail management systems include
Suggestive selling
6. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T
Moment of Truth
Home Meal Replacement
Two types of franchises
Hospitality
7. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.
Franchise
Suggestive selling
Inseparability
Job Benefit Mix
8. Most are 1-2 nights in duration - combining business and pleasure
Demographics
Covers
Who is guest of on-site foodservice
Trend in length of trips taken
9. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price
Concierge duties
Upstairs guest interest
Hospitality Industry
Eating Market
10. Allow customers to call a central - toll-free number and make a reservation with any property in the system
Number 1 reason for travel
PMS
Calculate Occupancy Rate
Central reservation systems
11. The quality of the food the guest is served - food safety - sanitation - food cost control
Who is client of on-site foodservice
Key source of hotel revenue
Back of House Primary Responsibility
QSR
12. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.
Economy of scale
QSR
Travel Multiplier
Central reservation systems
13. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek
Identify/Explain 3 types of service
Yield Management
Consumerism
Number 1 reason for travel
14. People's different patterns of activities - interests and opinions.
Energy management systems
Psychographics
Person Trip
Who is guest of on-site foodservice
15. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.
Calculate Average Room Rate
Customer relationship management systems
Two ways to increase sales
Eating Market
16. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.
Home Meal Replacement
Market Segmentation
Dietary Schizophrenia
What is a health claim?
17. The collection of productive businesses and government organizations that serve the traveler away from home.
Tourism industry
Service
Customer relationship management systems
Hospitality
18. 4 pounds per person per day
Demographics
Number 1 reason for travel
How much waste does the average American generate in one day
Yield Management
19. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market
Home Meal Replacement
Trend in length of trips taken
Tourism industry
Suggestive selling
20. Guest room rental
Key source of hotel revenue
Demographics
Customer relationship management systems
Travel Multiplier
21. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.
Skills need by entry level position
Upstairs guest interest
Two best ways to increase profit
What terms are typical nutritional claims?
22. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets
Property management systems
Energy management systems
New-to-world Products
Central reservation systems
23. The product (service) can be touched or felt
Front of House Primary Responsibility
Tangible
Yield Management
Demographics
24. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing
Key source of hotel revenue
Hospitality
Customer relationship management systems
Property management systems
25. Provide electronic connections between hotels and other travel-related companies
Moment of Truth
Calculate Occupancy Rate
Key source of hotel revenue
Global distribution systems
26. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.
Calculate Average Room Rate
Eatertainment
Customer relationship management systems
4 P's of the Marketing Mix
27. Number of guests
Covers
Franchisee
Economy of scale
Dietary Schizophrenia
28. A product new to that establishment's menu. Wendy's adding baked potato as an entree.
QSR
New Product
Calculate RevPAR
Moment of Truth
29. Business format franchising
House Ledger
Yield Management
Market Segmentation
Most common franchise in restaurant
30. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles
Customer relationship management systems
Travel Multiplier
Tourism industry
Franchisee
31. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums
Secondary Destination
Franchisee
Global distribution systems
Front of House Primary Responsibility
32. 1. Product or trade name franchising 2. Business format franchising
Customer relationship management systems
QSR
Two types of franchises
Economy of scale
33. Technological methods of efficient property maintenance and management
Energy management systems
Moment of Truth
Skills needed by a manager
Job Benefit Mix
34. Made up of both money and knowledge to be gained from any job
Person Trip
Consumerism
Tourism industry
Job Benefit Mix
35. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal
SMERF
Hospitality Industry
What is a health claim?
4 P's of the Marketing Mix
36. The attributes (of service) that the customer cannot grasp with any of the five senses.
Suggestive selling
Intangible
PMS
Franchise
37. Guest satisfaction - personal service - accounting for sales
Front of House Primary Responsibility
Psychographics
Primary Destination
Who is guest of on-site foodservice
38. Charges made by guests after checked out & charges by other persons not hotel guests
What terms are typical nutritional claims?
Hospitality
Eatertainment
City Ledger
39. Prosumption; Customer involvement with the production of service.
Who is client of on-site foodservice
Inseparability
Back of House Primary Responsibility
Identify/Explain 3 types of service
40. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if
Concierge duties
Property management systems
Yield Management
Dining Market
41. 1. Increase sales 2. Reduce costs
Number 1 reason for travel
Two ways to increase sales
Two best ways to increase profit
Calculate Check Average
42. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
43. Reduced - free - low - healthy - light - lean - symbols - heart - apple
Tangible
City Ledger
Check Average
What terms are typical nutritional claims?
44. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.
Calculate Check Average
Energy management systems
Hospitality Industry
Customer relationship management systems
45. The institution (bank - university - etc.) along with its managers and policy makers
Franchise
Demographics
4 P's of the Marketing Mix
Who is client of on-site foodservice
46. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.
Calculate Check Average
Market Segmentation
Knowledge Worker
How much waste does the average American generate in one day
47. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.
Skills need by entry level position
Dietary Schizophrenia
Franchisee
Two ways to increase sales
48. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets
Skills need by entry level position
Concierge duties
Primary Destination
Tangible
49. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair
QSR
Calculate Occupancy Rate
Consumerism
Tangible
50. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR
Calculate RevPAR
Calculate Average Room Rate
City Ledger
Skills need by entry level position
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests