Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






2. Charges made by guests after checked out & charges by other persons not hotel guests






3. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






4. Prosumption; Customer involvement with the production of service.






5. One person taking a trip 100 miles or more from home






6. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






7. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






8. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






9. Serving our social needs






10. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






11. The quality of the food the guest is served - food safety - sanitation - food cost control






12. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






13. Provide electronic connections between hotels and other travel-related companies






14. Reduced - free - low - healthy - light - lean - symbols - heart - apple






15. Rooms Sold / Total Rooms Available 300 / 500 = 60%






16. The attributes (of service) that the customer cannot grasp with any of the five senses.






17. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






18. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






19. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






20. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






21. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






22. Allow customers to call a central - toll-free number and make a reservation with any property in the system






23. The product (service) can be touched or felt






24. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






25. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






26. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






27. Business format franchising






28. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






29. 48% - 50%






30. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






31. Participation rate






32. Guest satisfaction - personal service - accounting for sales






33. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






34. The institution (bank - university - etc.) along with its managers and policy makers






35. 4 pounds per person per day






36. Made up of both money and knowledge to be gained from any job






37. Guest room rental






38. Visit family and friends






39. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


40. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






41. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






42. Most are 1-2 nights in duration - combining business and pleasure






43. The collection of productive businesses and government organizations that serve the traveler away from home.






44. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






45. The study of objectively measurable characteristics of our population - such as age and income






46. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






47. The person who applies to productive work ideas - concepts - and information






48. Total dollar sales / Number of guests served during the period






49. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






50. Serving our biological needs