Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Total dollar sales / Number of guests served during the period






2. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






3. The study of objectively measurable characteristics of our population - such as age and income






4. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






5. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






6. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






7. The institution (bank - university - etc.) along with its managers and policy makers






8. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






9. Guest satisfaction - personal service - accounting for sales






10. The individual diner - patient - student - or resident.






11. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






12. Reduced - free - low - healthy - light - lean - symbols - heart - apple






13. The collection of productive businesses and government organizations that serve the traveler away from home.






14. 1. Increase sales 2. Reduce costs






15. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






16. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






17. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






18. Kept at front desk is made up of bills owed by guests in the house.






19. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






20. Rooms Sold / Total Rooms Available 300 / 500 = 60%






21. People's different patterns of activities - interests and opinions.






22. Provide electronic connections between hotels and other travel-related companies






23. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






24. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






25. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






26. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






27. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






28. 4 pounds per person per day






29. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






30. One person taking a trip 100 miles or more from home






31. Visit family and friends






32. Charges made by guests after checked out & charges by other persons not hotel guests






33. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






34. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






35. Business format franchising






36. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






37. Made up of both money and knowledge to be gained from any job






38. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






39. The quality of the food the guest is served - food safety - sanitation - food cost control






40. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






41. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






42. Allow customers to call a central - toll-free number and make a reservation with any property in the system






43. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






44. Prosumption; Customer involvement with the production of service.






45. Serving our social needs






46. 48% - 50%






47. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






48. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


49. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






50. Technological methods of efficient property maintenance and management