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Test your basic knowledge |
Principles Of Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The study of objectively measurable characteristics of our population - such as age and income
Demographics
Two ways to increase sales
Who is guest of on-site foodservice
Home Meal Replacement
2. Rooms Sold / Total Rooms Available 300 / 500 = 60%
Back of House Primary Responsibility
Home Meal Replacement
QSR
Calculate Occupancy Rate
3. Sales - catering - purchasing - inventory - time - attendance - labor scheduling
4 P's of the Marketing Mix
Food and beverage retail management systems include
Skills needed by a manager
Demographics
4. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.
Moment of Truth
Job Benefit Mix
Skills need by entry level position
Secondary Destination
5. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles
Calculate RevPAR
Intangible
Job Benefit Mix
Customer relationship management systems
6. The person who applies to productive work ideas - concepts - and information
Knowledge Worker
Consumerism
Global distribution systems
Check Average
7. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing
QSR
Dietary Schizophrenia
Property management systems
What terms are typical nutritional claims?
8. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR
Hospitality Industry
Two types of franchises
Trend in length of trips taken
Calculate RevPAR
9. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'
Who is guest of on-site foodservice
Global distribution systems
Front of House Primary Responsibility
Suggestive selling
10. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.
Two ways to increase sales
Primary Destination
Hospitality Industry
Eating Market
11. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.
Yield Management
Travel Multiplier
Hospitality
Global distribution systems
12. A product new to that establishment's menu. Wendy's adding baked potato as an entree.
Job Benefit Mix
New Product
What terms are typical nutritional claims?
Dining Market
13. The attributes (of service) that the customer cannot grasp with any of the five senses.
Calculate Average Room Rate
Eatertainment
4 P's of the Marketing Mix
Intangible
14. 1. Product or trade name franchising 2. Business format franchising
% of food dollar spent away from home
Trend in length of trips taken
Two types of franchises
Most common franchise in restaurant
15. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market
What terms are typical nutritional claims?
Concierge duties
QSR
Home Meal Replacement
16. The product (service) can be touched or felt
New-to-world Products
Tangible
Hospitality Industry
Home Meal Replacement
17. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR
Suggestive selling
Market Segmentation
Trend in length of trips taken
Calculate Average Room Rate
18. Prosumption; Customer involvement with the production of service.
Eating Market
Hospitality Industry
Inseparability
Knowledge Worker
19. Technological methods of efficient property maintenance and management
Energy management systems
Franchise
Calculate Check Average
City Ledger
20. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.
Market Segmentation
Calculate Check Average
Yield Management
Job Benefit Mix
21. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.
Eatertainment
Calculate Average Room Rate
Market Segmentation
What is a health claim?
22. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.
House Ledger
Back of House Primary Responsibility
Hospitality
Intangible
23. Charges made by guests after checked out & charges by other persons not hotel guests
PMS
City Ledger
Tangible
Who is client of on-site foodservice
24. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th
25. Made up of both money and knowledge to be gained from any job
QSR
Two best ways to increase profit
Two types of franchises
Job Benefit Mix
26. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them
Hospitality Industry
Energy management systems
Job Benefit Mix
Downstairs guest interest
27. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting
PMS
Job Benefit Mix
Trend in length of trips taken
Key source of hotel revenue
28. Business format franchising
Franchise
Number 1 reason for travel
Job Benefit Mix
Most common franchise in restaurant
29. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal
Franchisee
Skills need by entry level position
SMERF
Calculate RevPAR
30. More you buy the cheaper it is - Purchasing economies
Economy of scale
Who is client of on-site foodservice
Front of House Primary Responsibility
Dining Market
31. The quality of the food the guest is served - food safety - sanitation - food cost control
Concierge duties
Covers
Back of House Primary Responsibility
Demographics
32. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.
How much waste does the average American generate in one day
Back of House Primary Responsibility
Dietary Schizophrenia
Check Average
33. Serving our social needs
Dining Market
Trend in length of trips taken
Tourism industry
PMS
34. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.
Calculate RevPAR
Covers
Service
How much waste does the average American generate in one day
35. 1. Increase sales 2. Reduce costs
Tourism industry
Front of House Primary Responsibility
Two best ways to increase profit
% of food dollar spent away from home
36. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.
Dining Market
Hospitality Industry
Front of House Primary Responsibility
House Ledger
37. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.
Inseparability
Eatertainment
Travel Multiplier
Property management systems
38. Reduced - free - low - healthy - light - lean - symbols - heart - apple
Number 1 reason for travel
Primary Destination
Upstairs guest interest
What terms are typical nutritional claims?
39. Participation rate
Market Segmentation
Covers
House Ledger
How is success measured in on-site foodservice operations
40. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.
Calculate Occupancy Rate
Global distribution systems
Economy of scale
Franchise
41. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's
Downstairs guest interest
Franchise
Customer relationship management systems
QSR
42. Kept at front desk is made up of bills owed by guests in the house.
Global distribution systems
Franchise
House Ledger
Tourism industry
43. One person taking a trip 100 miles or more from home
Person Trip
Calculate Occupancy Rate
Psychographics
Most common franchise in restaurant
44. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if
Dietary Schizophrenia
QSR
Yield Management
Person Trip
45. Most are 1-2 nights in duration - combining business and pleasure
Inseparability
How much waste does the average American generate in one day
Trend in length of trips taken
Eating Market
46. The collection of productive businesses and government organizations that serve the traveler away from home.
Tourism industry
Check Average
What terms are typical nutritional claims?
House Ledger
47. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget
Two best ways to increase profit
Skills needed by a manager
Skills need by entry level position
Eatertainment
48. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T
Person Trip
Downstairs guest interest
Moment of Truth
Demographics
49. Total dollar sales / Number of guests served during the period
Trend in length of trips taken
Calculate Check Average
Global distribution systems
Secondary Destination
50. Allow customers to call a central - toll-free number and make a reservation with any property in the system
House Ledger
Central reservation systems
Travel Multiplier
Hospitality