Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms Sold / Total Rooms Available 300 / 500 = 60%






2. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






3. Charges made by guests after checked out & charges by other persons not hotel guests






4. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






5. Kept at front desk is made up of bills owed by guests in the house.






6. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






7. Number of guests






8. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






9. Average dollar amount of check - average sale per guest






10. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






11. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






12. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






13. The product (service) can be touched or felt






14. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






15. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






16. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






17. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






18. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






19. The institution (bank - university - etc.) along with its managers and policy makers






20. Participation rate






21. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






22. Total dollar sales / Number of guests served during the period






23. Business format franchising






24. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






25. More you buy the cheaper it is - Purchasing economies






26. One person taking a trip 100 miles or more from home






27. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






28. Serving our social needs






29. Most are 1-2 nights in duration - combining business and pleasure






30. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






31. Guest satisfaction - personal service - accounting for sales






32. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






33. The study of objectively measurable characteristics of our population - such as age and income






34. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






35. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






36. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






37. The attributes (of service) that the customer cannot grasp with any of the five senses.






38. Technological methods of efficient property maintenance and management






39. People's different patterns of activities - interests and opinions.






40. 4 pounds per person per day






41. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






42. The collection of productive businesses and government organizations that serve the traveler away from home.






43. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






44. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






45. 1. Increase sales 2. Reduce costs






46. Visit family and friends






47. 1. Product or trade name franchising 2. Business format franchising






48. 48% - 50%






49. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






50. Guest room rental