Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


2. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






3. Kept at front desk is made up of bills owed by guests in the house.






4. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






5. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






6. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






7. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






8. The study of objectively measurable characteristics of our population - such as age and income






9. The person who applies to productive work ideas - concepts - and information






10. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






11. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






12. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






13. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






14. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






15. Visit family and friends






16. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






17. Business format franchising






18. The quality of the food the guest is served - food safety - sanitation - food cost control






19. Most are 1-2 nights in duration - combining business and pleasure






20. The institution (bank - university - etc.) along with its managers and policy makers






21. Participation rate






22. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






23. 1. Increase sales 2. Reduce costs






24. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






25. Made up of both money and knowledge to be gained from any job






26. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






27. Guest room rental






28. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






29. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






30. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






31. Charges made by guests after checked out & charges by other persons not hotel guests






32. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






33. Rooms Sold / Total Rooms Available 300 / 500 = 60%






34. Serving our social needs






35. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






36. One person taking a trip 100 miles or more from home






37. Total dollar sales / Number of guests served during the period






38. 4 pounds per person per day






39. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






40. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






41. The product (service) can be touched or felt






42. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






43. Number of guests






44. Allow customers to call a central - toll-free number and make a reservation with any property in the system






45. 48% - 50%






46. Prosumption; Customer involvement with the production of service.






47. 1. Product or trade name franchising 2. Business format franchising






48. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






49. The attributes (of service) that the customer cannot grasp with any of the five senses.






50. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.