Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Product or trade name franchising 2. Business format franchising






2. Kept at front desk is made up of bills owed by guests in the house.






3. Visit family and friends






4. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






5. Provide electronic connections between hotels and other travel-related companies






6. Made up of both money and knowledge to be gained from any job






7. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






8. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






9. Business format franchising






10. The individual diner - patient - student - or resident.






11. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






12. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






13. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






14. The product (service) can be touched or felt






15. Charges made by guests after checked out & charges by other persons not hotel guests






16. Guest room rental






17. The study of objectively measurable characteristics of our population - such as age and income






18. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






19. Most are 1-2 nights in duration - combining business and pleasure






20. 1. Increase sales 2. Reduce costs






21. Allow customers to call a central - toll-free number and make a reservation with any property in the system






22. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






23. Total dollar sales / Number of guests served during the period






24. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






25. One person taking a trip 100 miles or more from home






26. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






27. The collection of productive businesses and government organizations that serve the traveler away from home.






28. Reduced - free - low - healthy - light - lean - symbols - heart - apple






29. 4 pounds per person per day






30. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






31. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






32. More you buy the cheaper it is - Purchasing economies






33. Technological methods of efficient property maintenance and management






34. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






35. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






36. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






37. Number of guests






38. People's different patterns of activities - interests and opinions.






39. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






40. Guest satisfaction - personal service - accounting for sales






41. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






42. Average dollar amount of check - average sale per guest






43. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






44. 48% - 50%






45. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






46. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






47. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






48. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






49. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






50. Serving our biological needs