Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






2. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






3. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






4. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






5. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






6. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






7. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






8. The study of objectively measurable characteristics of our population - such as age and income






9. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






10. One person taking a trip 100 miles or more from home






11. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






12. Rooms Sold / Total Rooms Available 300 / 500 = 60%






13. Technological methods of efficient property maintenance and management






14. The individual diner - patient - student - or resident.






15. Average dollar amount of check - average sale per guest






16. Prosumption; Customer involvement with the production of service.






17. The attributes (of service) that the customer cannot grasp with any of the five senses.






18. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






19. Serving our biological needs






20. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






21. The collection of productive businesses and government organizations that serve the traveler away from home.






22. People's different patterns of activities - interests and opinions.






23. Provide electronic connections between hotels and other travel-related companies






24. Serving our social needs






25. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






26. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






27. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






28. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






29. Number of guests






30. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






31. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






32. Most are 1-2 nights in duration - combining business and pleasure






33. Participation rate






34. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






35. The institution (bank - university - etc.) along with its managers and policy makers






36. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






37. Kept at front desk is made up of bills owed by guests in the house.






38. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






39. Guest room rental






40. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






41. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






42. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






43. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






44. More you buy the cheaper it is - Purchasing economies






45. Total dollar sales / Number of guests served during the period






46. 1. Product or trade name franchising 2. Business format franchising






47. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






48. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






49. The person who applies to productive work ideas - concepts - and information






50. 48% - 50%