Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






2. The product (service) can be touched or felt






3. Made up of both money and knowledge to be gained from any job






4. Kept at front desk is made up of bills owed by guests in the house.






5. The study of objectively measurable characteristics of our population - such as age and income






6. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






7. People's different patterns of activities - interests and opinions.






8. The person who applies to productive work ideas - concepts - and information






9. Technological methods of efficient property maintenance and management






10. 4 pounds per person per day






11. Serving our social needs






12. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






13. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






14. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






15. Guest room rental






16. Business format franchising






17. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






18. Average dollar amount of check - average sale per guest






19. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






20. One person taking a trip 100 miles or more from home






21. Provide electronic connections between hotels and other travel-related companies






22. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






23. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






24. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






25. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






26. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






27. 1. Increase sales 2. Reduce costs






28. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






29. Guest satisfaction - personal service - accounting for sales






30. Prosumption; Customer involvement with the production of service.






31. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






32. Number of guests






33. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






34. The individual diner - patient - student - or resident.






35. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






36. 1. Product or trade name franchising 2. Business format franchising






37. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






38. Rooms Sold / Total Rooms Available 300 / 500 = 60%






39. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






40. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






41. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






42. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






43. The collection of productive businesses and government organizations that serve the traveler away from home.






44. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






45. The institution (bank - university - etc.) along with its managers and policy makers






46. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






47. Reduced - free - low - healthy - light - lean - symbols - heart - apple






48. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






49. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






50. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th