Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People's different patterns of activities - interests and opinions.






2. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






3. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






4. Business format franchising






5. Guest room rental






6. The study of objectively measurable characteristics of our population - such as age and income






7. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






8. 48% - 50%






9. Allow customers to call a central - toll-free number and make a reservation with any property in the system






10. Serving our social needs






11. Made up of both money and knowledge to be gained from any job






12. 1. Increase sales 2. Reduce costs






13. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






14. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






15. The institution (bank - university - etc.) along with its managers and policy makers






16. The individual diner - patient - student - or resident.






17. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






18. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






19. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






20. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






21. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






22. Reduced - free - low - healthy - light - lean - symbols - heart - apple






23. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






24. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






25. The attributes (of service) that the customer cannot grasp with any of the five senses.






26. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






27. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






28. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






29. The quality of the food the guest is served - food safety - sanitation - food cost control






30. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






31. Technological methods of efficient property maintenance and management






32. More you buy the cheaper it is - Purchasing economies






33. One person taking a trip 100 miles or more from home






34. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






35. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






36. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






37. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






38. Average dollar amount of check - average sale per guest






39. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






40. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






41. Charges made by guests after checked out & charges by other persons not hotel guests






42. 1. Product or trade name franchising 2. Business format franchising






43. The person who applies to productive work ideas - concepts - and information






44. Number of guests






45. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






46. Most are 1-2 nights in duration - combining business and pleasure






47. Rooms Sold / Total Rooms Available 300 / 500 = 60%






48. Provide electronic connections between hotels and other travel-related companies






49. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






50. Prosumption; Customer involvement with the production of service.