Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






2. More you buy the cheaper it is - Purchasing economies






3. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






4. The institution (bank - university - etc.) along with its managers and policy makers






5. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






6. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






7. Most are 1-2 nights in duration - combining business and pleasure






8. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






9. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






10. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






11. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






12. Reduced - free - low - healthy - light - lean - symbols - heart - apple






13. Average dollar amount of check - average sale per guest






14. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






15. One person taking a trip 100 miles or more from home






16. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






17. Rooms Sold / Total Rooms Available 300 / 500 = 60%






18. Participation rate






19. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






20. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






21. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


22. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






23. Made up of both money and knowledge to be gained from any job






24. Guest room rental






25. Serving our biological needs






26. The individual diner - patient - student - or resident.






27. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






28. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






29. 48% - 50%






30. Business format franchising






31. The quality of the food the guest is served - food safety - sanitation - food cost control






32. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






33. Technological methods of efficient property maintenance and management






34. Serving our social needs






35. 1. Increase sales 2. Reduce costs






36. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






37. Provide electronic connections between hotels and other travel-related companies






38. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






39. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






40. Guest satisfaction - personal service - accounting for sales






41. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






42. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






43. 1. Product or trade name franchising 2. Business format franchising






44. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






45. Charges made by guests after checked out & charges by other persons not hotel guests






46. Kept at front desk is made up of bills owed by guests in the house.






47. The study of objectively measurable characteristics of our population - such as age and income






48. Visit family and friends






49. Number of guests






50. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.