Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






2. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






3. Kept at front desk is made up of bills owed by guests in the house.






4. Charges made by guests after checked out & charges by other persons not hotel guests






5. Prosumption; Customer involvement with the production of service.






6. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






7. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






8. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






9. Serving our social needs






10. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






11. Reduced - free - low - healthy - light - lean - symbols - heart - apple






12. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






13. Number of guests






14. 48% - 50%






15. Visit family and friends






16. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






17. 4 pounds per person per day






18. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






19. Allow customers to call a central - toll-free number and make a reservation with any property in the system






20. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






21. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






22. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






23. More you buy the cheaper it is - Purchasing economies






24. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






25. Technological methods of efficient property maintenance and management






26. People's different patterns of activities - interests and opinions.






27. Guest satisfaction - personal service - accounting for sales






28. The quality of the food the guest is served - food safety - sanitation - food cost control






29. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






30. The institution (bank - university - etc.) along with its managers and policy makers






31. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






32. The product (service) can be touched or felt






33. Provide electronic connections between hotels and other travel-related companies






34. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






35. Average dollar amount of check - average sale per guest






36. Participation rate






37. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






38. Business format franchising






39. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






40. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






41. One person taking a trip 100 miles or more from home






42. The individual diner - patient - student - or resident.






43. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






44. 1. Increase sales 2. Reduce costs






45. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


46. 1. Product or trade name franchising 2. Business format franchising






47. Most are 1-2 nights in duration - combining business and pleasure






48. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






49. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






50. Serving our biological needs