Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






2. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






3. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


4. Technological methods of efficient property maintenance and management






5. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






6. Business format franchising






7. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






8. The person who applies to productive work ideas - concepts - and information






9. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






10. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






11. Visit family and friends






12. 4 pounds per person per day






13. Allow customers to call a central - toll-free number and make a reservation with any property in the system






14. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






15. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






16. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






17. The product (service) can be touched or felt






18. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






19. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






20. Rooms Sold / Total Rooms Available 300 / 500 = 60%






21. Average dollar amount of check - average sale per guest






22. The quality of the food the guest is served - food safety - sanitation - food cost control






23. Reduced - free - low - healthy - light - lean - symbols - heart - apple






24. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






25. One person taking a trip 100 miles or more from home






26. Provide electronic connections between hotels and other travel-related companies






27. Made up of both money and knowledge to be gained from any job






28. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






29. Guest satisfaction - personal service - accounting for sales






30. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






31. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






32. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






33. Prosumption; Customer involvement with the production of service.






34. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






35. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






36. The institution (bank - university - etc.) along with its managers and policy makers






37. Kept at front desk is made up of bills owed by guests in the house.






38. Serving our biological needs






39. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






40. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






41. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






42. Most are 1-2 nights in duration - combining business and pleasure






43. Serving our social needs






44. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






45. 1. Increase sales 2. Reduce costs






46. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






47. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






48. Total dollar sales / Number of guests served during the period






49. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






50. The individual diner - patient - student - or resident.