Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






2. Rooms Sold / Total Rooms Available 300 / 500 = 60%






3. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






4. One person taking a trip 100 miles or more from home






5. The study of objectively measurable characteristics of our population - such as age and income






6. Most are 1-2 nights in duration - combining business and pleasure






7. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






8. Kept at front desk is made up of bills owed by guests in the house.






9. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






10. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






11. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






12. The attributes (of service) that the customer cannot grasp with any of the five senses.






13. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






14. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






15. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






16. Number of guests






17. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






18. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






19. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






20. Allow customers to call a central - toll-free number and make a reservation with any property in the system






21. Made up of both money and knowledge to be gained from any job






22. The product (service) can be touched or felt






23. Serving our biological needs






24. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






25. Serving our social needs






26. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






27. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






28. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






29. Participation rate






30. 1. Increase sales 2. Reduce costs






31. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






32. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






33. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


34. The institution (bank - university - etc.) along with its managers and policy makers






35. Reduced - free - low - healthy - light - lean - symbols - heart - apple






36. Visit family and friends






37. The collection of productive businesses and government organizations that serve the traveler away from home.






38. Provide electronic connections between hotels and other travel-related companies






39. Average dollar amount of check - average sale per guest






40. The individual diner - patient - student - or resident.






41. More you buy the cheaper it is - Purchasing economies






42. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






43. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






44. Guest satisfaction - personal service - accounting for sales






45. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






46. People's different patterns of activities - interests and opinions.






47. 1. Product or trade name franchising 2. Business format franchising






48. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






49. 4 pounds per person per day






50. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.