Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






2. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






3. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






4. The individual diner - patient - student - or resident.






5. Reduced - free - low - healthy - light - lean - symbols - heart - apple






6. Total dollar sales / Number of guests served during the period






7. The quality of the food the guest is served - food safety - sanitation - food cost control






8. 1. Product or trade name franchising 2. Business format franchising






9. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






10. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






11. The study of objectively measurable characteristics of our population - such as age and income






12. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






13. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






14. Made up of both money and knowledge to be gained from any job






15. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






16. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






17. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






18. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






19. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






20. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






21. People's different patterns of activities - interests and opinions.






22. Guest satisfaction - personal service - accounting for sales






23. Rooms Sold / Total Rooms Available 300 / 500 = 60%






24. Guest room rental






25. Average dollar amount of check - average sale per guest






26. The product (service) can be touched or felt






27. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






28. Provide electronic connections between hotels and other travel-related companies






29. The institution (bank - university - etc.) along with its managers and policy makers






30. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






31. Most are 1-2 nights in duration - combining business and pleasure






32. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






33. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






34. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






35. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






36. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






37. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






38. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






39. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






40. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






41. One person taking a trip 100 miles or more from home






42. Kept at front desk is made up of bills owed by guests in the house.






43. The attributes (of service) that the customer cannot grasp with any of the five senses.






44. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






45. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






46. Allow customers to call a central - toll-free number and make a reservation with any property in the system






47. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






48. 48% - 50%






49. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






50. The person who applies to productive work ideas - concepts - and information