Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The study of objectively measurable characteristics of our population - such as age and income






2. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






3. The individual diner - patient - student - or resident.






4. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






5. Guest satisfaction - personal service - accounting for sales






6. The person who applies to productive work ideas - concepts - and information






7. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






8. Reduced - free - low - healthy - light - lean - symbols - heart - apple






9. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






10. Visit family and friends






11. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






12. People's different patterns of activities - interests and opinions.






13. Rooms Sold / Total Rooms Available 300 / 500 = 60%






14. One person taking a trip 100 miles or more from home






15. Participation rate






16. Serving our biological needs






17. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






18. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






19. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






20. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






21. The quality of the food the guest is served - food safety - sanitation - food cost control






22. Charges made by guests after checked out & charges by other persons not hotel guests






23. 4 pounds per person per day






24. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






25. Prosumption; Customer involvement with the production of service.






26. Serving our social needs






27. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






28. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






29. 1. Product or trade name franchising 2. Business format franchising






30. Provide electronic connections between hotels and other travel-related companies






31. Guest room rental






32. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






33. Most are 1-2 nights in duration - combining business and pleasure






34. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






35. 48% - 50%






36. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






37. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






38. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






39. Technological methods of efficient property maintenance and management






40. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






41. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






42. The institution (bank - university - etc.) along with its managers and policy makers






43. The collection of productive businesses and government organizations that serve the traveler away from home.






44. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






45. Kept at front desk is made up of bills owed by guests in the house.






46. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






47. Allow customers to call a central - toll-free number and make a reservation with any property in the system






48. 1. Increase sales 2. Reduce costs






49. Made up of both money and knowledge to be gained from any job






50. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price