Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






2. Number of guests






3. The study of objectively measurable characteristics of our population - such as age and income






4. 48% - 50%






5. Prosumption; Customer involvement with the production of service.






6. The collection of productive businesses and government organizations that serve the traveler away from home.






7. More you buy the cheaper it is - Purchasing economies






8. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






9. Allow customers to call a central - toll-free number and make a reservation with any property in the system






10. Total dollar sales / Number of guests served during the period






11. Business format franchising






12. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






13. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






14. One person taking a trip 100 miles or more from home






15. The institution (bank - university - etc.) along with its managers and policy makers






16. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






17. Rooms Sold / Total Rooms Available 300 / 500 = 60%






18. The person who applies to productive work ideas - concepts - and information






19. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






20. The attributes (of service) that the customer cannot grasp with any of the five senses.






21. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






22. Provide electronic connections between hotels and other travel-related companies






23. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






24. 1. Product or trade name franchising 2. Business format franchising






25. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






26. Reduced - free - low - healthy - light - lean - symbols - heart - apple






27. People's different patterns of activities - interests and opinions.






28. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






29. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






30. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






31. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






32. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






33. Made up of both money and knowledge to be gained from any job






34. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






35. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






36. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






37. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






38. Kept at front desk is made up of bills owed by guests in the house.






39. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






40. The quality of the food the guest is served - food safety - sanitation - food cost control






41. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






42. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






43. Charges made by guests after checked out & charges by other persons not hotel guests






44. Participation rate






45. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






46. The product (service) can be touched or felt






47. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






48. Serving our social needs






49. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






50. 1. Increase sales 2. Reduce costs