Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Number of guests






2. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






3. The individual diner - patient - student - or resident.






4. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






5. Rooms Sold / Total Rooms Available 300 / 500 = 60%






6. Charges made by guests after checked out & charges by other persons not hotel guests






7. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






8. Participation rate






9. More you buy the cheaper it is - Purchasing economies






10. The study of objectively measurable characteristics of our population - such as age and income






11. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






12. Total dollar sales / Number of guests served during the period






13. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






14. Allow customers to call a central - toll-free number and make a reservation with any property in the system






15. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






16. The product (service) can be touched or felt






17. Guest satisfaction - personal service - accounting for sales






18. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






19. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






20. Serving our biological needs






21. Reduced - free - low - healthy - light - lean - symbols - heart - apple






22. Technological methods of efficient property maintenance and management






23. Guest room rental






24. Visit family and friends






25. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






26. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






27. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






28. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






29. Provide electronic connections between hotels and other travel-related companies






30. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






31. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






32. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






33. Average dollar amount of check - average sale per guest






34. 1. Product or trade name franchising 2. Business format franchising






35. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


36. 48% - 50%






37. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






38. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






39. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






40. 1. Increase sales 2. Reduce costs






41. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






42. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






43. The person who applies to productive work ideas - concepts - and information






44. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






45. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






46. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






47. One person taking a trip 100 miles or more from home






48. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






49. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






50. The attributes (of service) that the customer cannot grasp with any of the five senses.