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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






2. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






3. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






4. Guest room rental






5. Technological methods of efficient property maintenance and management






6. Participation rate






7. Charges made by guests after checked out & charges by other persons not hotel guests






8. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






9. The product (service) can be touched or felt






10. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






11. Rooms Sold / Total Rooms Available 300 / 500 = 60%






12. The quality of the food the guest is served - food safety - sanitation - food cost control






13. The attributes (of service) that the customer cannot grasp with any of the five senses.






14. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






15. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

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16. 4 pounds per person per day






17. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






18. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






19. The person who applies to productive work ideas - concepts - and information






20. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






21. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






22. The institution (bank - university - etc.) along with its managers and policy makers






23. Visit family and friends






24. Average dollar amount of check - average sale per guest






25. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






26. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






27. Number of guests






28. Kept at front desk is made up of bills owed by guests in the house.






29. Serving our biological needs






30. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






31. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






32. One person taking a trip 100 miles or more from home






33. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






34. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






35. Allow customers to call a central - toll-free number and make a reservation with any property in the system






36. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






37. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






38. 48% - 50%






39. Guest satisfaction - personal service - accounting for sales






40. Serving our social needs






41. Made up of both money and knowledge to be gained from any job






42. Total dollar sales / Number of guests served during the period






43. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






44. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






45. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






46. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






47. The collection of productive businesses and government organizations that serve the traveler away from home.






48. People's different patterns of activities - interests and opinions.






49. Business format franchising






50. 1. Increase sales 2. Reduce costs







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