Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






2. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






3. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






4. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






5. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






6. Total dollar sales / Number of guests served during the period






7. Rooms Sold / Total Rooms Available 300 / 500 = 60%






8. 48% - 50%






9. The quality of the food the guest is served - food safety - sanitation - food cost control






10. Made up of both money and knowledge to be gained from any job






11. Participation rate






12. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






13. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






14. The collection of productive businesses and government organizations that serve the traveler away from home.






15. The individual diner - patient - student - or resident.






16. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






17. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






18. Number of guests






19. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






20. The person who applies to productive work ideas - concepts - and information






21. Provide electronic connections between hotels and other travel-related companies






22. Allow customers to call a central - toll-free number and make a reservation with any property in the system






23. 4 pounds per person per day






24. Guest satisfaction - personal service - accounting for sales






25. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






26. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






27. Charges made by guests after checked out & charges by other persons not hotel guests






28. Visit family and friends






29. 1. Increase sales 2. Reduce costs






30. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






31. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






32. 1. Product or trade name franchising 2. Business format franchising






33. Serving our social needs






34. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






35. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






36. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






37. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






38. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






39. One person taking a trip 100 miles or more from home






40. The institution (bank - university - etc.) along with its managers and policy makers






41. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






42. The product (service) can be touched or felt






43. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






44. Technological methods of efficient property maintenance and management






45. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






46. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






47. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






48. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






49. Kept at front desk is made up of bills owed by guests in the house.






50. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas