Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






2. Average dollar amount of check - average sale per guest






3. Provide electronic connections between hotels and other travel-related companies






4. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






5. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






6. 1. Product or trade name franchising 2. Business format franchising






7. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






8. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






9. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






10. Prosumption; Customer involvement with the production of service.






11. 48% - 50%






12. Made up of both money and knowledge to be gained from any job






13. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






14. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






15. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






16. Kept at front desk is made up of bills owed by guests in the house.






17. The quality of the food the guest is served - food safety - sanitation - food cost control






18. The institution (bank - university - etc.) along with its managers and policy makers






19. People's different patterns of activities - interests and opinions.






20. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






21. Serving our biological needs






22. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






23. Charges made by guests after checked out & charges by other persons not hotel guests






24. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






25. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






26. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






27. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






28. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






29. Allow customers to call a central - toll-free number and make a reservation with any property in the system






30. 1. Increase sales 2. Reduce costs






31. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






32. Business format franchising






33. One person taking a trip 100 miles or more from home






34. Most are 1-2 nights in duration - combining business and pleasure






35. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






36. Rooms Sold / Total Rooms Available 300 / 500 = 60%






37. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






38. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






39. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






40. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






41. 4 pounds per person per day






42. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






43. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






44. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


45. The study of objectively measurable characteristics of our population - such as age and income






46. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






47. The product (service) can be touched or felt






48. The person who applies to productive work ideas - concepts - and information






49. More you buy the cheaper it is - Purchasing economies






50. Visit family and friends