Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






2. Kept at front desk is made up of bills owed by guests in the house.






3. The study of objectively measurable characteristics of our population - such as age and income






4. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






5. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






6. 1. Increase sales 2. Reduce costs






7. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






8. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






9. Serving our biological needs






10. 4 pounds per person per day






11. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






12. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






13. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






14. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






15. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






16. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






17. 1. Product or trade name franchising 2. Business format franchising






18. Charges made by guests after checked out & charges by other persons not hotel guests






19. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






20. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






21. One person taking a trip 100 miles or more from home






22. Business format franchising






23. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






24. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






25. Allow customers to call a central - toll-free number and make a reservation with any property in the system






26. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






27. Prosumption; Customer involvement with the production of service.






28. Provide electronic connections between hotels and other travel-related companies






29. Guest satisfaction - personal service - accounting for sales






30. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






31. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






32. Average dollar amount of check - average sale per guest






33. People's different patterns of activities - interests and opinions.






34. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






35. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






36. More you buy the cheaper it is - Purchasing economies






37. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






38. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






39. Technological methods of efficient property maintenance and management






40. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






41. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






42. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






43. The institution (bank - university - etc.) along with its managers and policy makers






44. 48% - 50%






45. The product (service) can be touched or felt






46. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






47. The person who applies to productive work ideas - concepts - and information






48. Guest room rental






49. Number of guests






50. Reduced - free - low - healthy - light - lean - symbols - heart - apple