Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Increase sales 2. Reduce costs






2. Serving our social needs






3. Provide electronic connections between hotels and other travel-related companies






4. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


5. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






6. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






7. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






8. Technological methods of efficient property maintenance and management






9. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






10. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






11. The person who applies to productive work ideas - concepts - and information






12. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






13. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






14. Visit family and friends






15. More you buy the cheaper it is - Purchasing economies






16. Guest room rental






17. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






18. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






19. The collection of productive businesses and government organizations that serve the traveler away from home.






20. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






21. The institution (bank - university - etc.) along with its managers and policy makers






22. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






23. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






24. Kept at front desk is made up of bills owed by guests in the house.






25. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






26. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






27. Guest satisfaction - personal service - accounting for sales






28. Reduced - free - low - healthy - light - lean - symbols - heart - apple






29. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






30. The individual diner - patient - student - or resident.






31. Business format franchising






32. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






33. Charges made by guests after checked out & charges by other persons not hotel guests






34. Total dollar sales / Number of guests served during the period






35. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






36. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






37. Allow customers to call a central - toll-free number and make a reservation with any property in the system






38. 4 pounds per person per day






39. People's different patterns of activities - interests and opinions.






40. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






41. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






42. Serving our biological needs






43. Prosumption; Customer involvement with the production of service.






44. 48% - 50%






45. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






46. Rooms Sold / Total Rooms Available 300 / 500 = 60%






47. Most are 1-2 nights in duration - combining business and pleasure






48. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






49. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






50. 1. Product or trade name franchising 2. Business format franchising