Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual diner - patient - student - or resident.






2. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






3. One person taking a trip 100 miles or more from home






4. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






5. Technological methods of efficient property maintenance and management






6. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






7. Prosumption; Customer involvement with the production of service.






8. Reduced - free - low - healthy - light - lean - symbols - heart - apple






9. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






10. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






11. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






12. The institution (bank - university - etc.) along with its managers and policy makers






13. Provide electronic connections between hotels and other travel-related companies






14. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






15. 1. Increase sales 2. Reduce costs






16. Kept at front desk is made up of bills owed by guests in the house.






17. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






18. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






19. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






20. The person who applies to productive work ideas - concepts - and information






21. Participation rate






22. The study of objectively measurable characteristics of our population - such as age and income






23. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






24. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






25. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






26. Total dollar sales / Number of guests served during the period






27. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






28. 4 pounds per person per day






29. Business format franchising






30. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






31. Serving our social needs






32. Visit family and friends






33. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






34. The attributes (of service) that the customer cannot grasp with any of the five senses.






35. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


36. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






37. Charges made by guests after checked out & charges by other persons not hotel guests






38. Number of guests






39. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






40. Rooms Sold / Total Rooms Available 300 / 500 = 60%






41. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






42. More you buy the cheaper it is - Purchasing economies






43. The quality of the food the guest is served - food safety - sanitation - food cost control






44. The collection of productive businesses and government organizations that serve the traveler away from home.






45. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






46. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






47. Guest room rental






48. People's different patterns of activities - interests and opinions.






49. Allow customers to call a central - toll-free number and make a reservation with any property in the system






50. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR