Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. More you buy the cheaper it is - Purchasing economies






2. Total dollar sales / Number of guests served during the period






3. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






4. Kept at front desk is made up of bills owed by guests in the house.






5. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






6. 1. Increase sales 2. Reduce costs






7. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






8. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






9. Guest satisfaction - personal service - accounting for sales






10. Provide electronic connections between hotels and other travel-related companies






11. 48% - 50%






12. Average dollar amount of check - average sale per guest






13. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






14. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






15. Prosumption; Customer involvement with the production of service.






16. Visit family and friends






17. Business format franchising






18. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






19. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






20. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






21. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






22. Number of guests






23. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






24. 1. Product or trade name franchising 2. Business format franchising






25. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






26. Reduced - free - low - healthy - light - lean - symbols - heart - apple






27. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


28. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






29. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






30. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






31. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






32. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






33. Serving our social needs






34. The quality of the food the guest is served - food safety - sanitation - food cost control






35. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






36. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






37. The product (service) can be touched or felt






38. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






39. Allow customers to call a central - toll-free number and make a reservation with any property in the system






40. Charges made by guests after checked out & charges by other persons not hotel guests






41. Made up of both money and knowledge to be gained from any job






42. The study of objectively measurable characteristics of our population - such as age and income






43. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






44. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






45. Most are 1-2 nights in duration - combining business and pleasure






46. Serving our biological needs






47. The collection of productive businesses and government organizations that serve the traveler away from home.






48. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






49. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






50. People's different patterns of activities - interests and opinions.