Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






2. The study of objectively measurable characteristics of our population - such as age and income






3. 48% - 50%






4. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






5. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






6. Business format franchising






7. The quality of the food the guest is served - food safety - sanitation - food cost control






8. The product (service) can be touched or felt






9. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






10. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






11. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






12. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






13. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






14. One person taking a trip 100 miles or more from home






15. More you buy the cheaper it is - Purchasing economies






16. 1. Product or trade name franchising 2. Business format franchising






17. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






18. Most are 1-2 nights in duration - combining business and pleasure






19. Serving our biological needs






20. The individual diner - patient - student - or resident.






21. Total dollar sales / Number of guests served during the period






22. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






23. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






24. The collection of productive businesses and government organizations that serve the traveler away from home.






25. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






26. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






27. Prosumption; Customer involvement with the production of service.






28. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






29. Number of guests






30. Serving our social needs






31. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






32. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






33. Guest satisfaction - personal service - accounting for sales






34. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






35. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






36. Average dollar amount of check - average sale per guest






37. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


38. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






39. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






40. People's different patterns of activities - interests and opinions.






41. Participation rate






42. 4 pounds per person per day






43. The person who applies to productive work ideas - concepts - and information






44. Kept at front desk is made up of bills owed by guests in the house.






45. Charges made by guests after checked out & charges by other persons not hotel guests






46. Guest room rental






47. Made up of both money and knowledge to be gained from any job






48. Allow customers to call a central - toll-free number and make a reservation with any property in the system






49. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






50. 1. Increase sales 2. Reduce costs