Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






2. Provide electronic connections between hotels and other travel-related companies






3. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






4. Visit family and friends






5. The study of objectively measurable characteristics of our population - such as age and income






6. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






7. Allow customers to call a central - toll-free number and make a reservation with any property in the system






8. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






9. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






10. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






11. Business format franchising






12. People's different patterns of activities - interests and opinions.






13. 1. Product or trade name franchising 2. Business format franchising






14. Rooms Sold / Total Rooms Available 300 / 500 = 60%






15. More you buy the cheaper it is - Purchasing economies






16. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






17. The attributes (of service) that the customer cannot grasp with any of the five senses.






18. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


19. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






20. The person who applies to productive work ideas - concepts - and information






21. Average dollar amount of check - average sale per guest






22. Made up of both money and knowledge to be gained from any job






23. The collection of productive businesses and government organizations that serve the traveler away from home.






24. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






25. 4 pounds per person per day






26. Total dollar sales / Number of guests served during the period






27. Serving our biological needs






28. The individual diner - patient - student - or resident.






29. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






30. Technological methods of efficient property maintenance and management






31. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






32. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






33. The product (service) can be touched or felt






34. Reduced - free - low - healthy - light - lean - symbols - heart - apple






35. The institution (bank - university - etc.) along with its managers and policy makers






36. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






37. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






38. Guest room rental






39. Charges made by guests after checked out & charges by other persons not hotel guests






40. Most are 1-2 nights in duration - combining business and pleasure






41. Guest satisfaction - personal service - accounting for sales






42. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






43. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






44. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






45. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






46. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






47. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






48. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






49. Number of guests






50. The quality of the food the guest is served - food safety - sanitation - food cost control