Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual diner - patient - student - or resident.






2. 48% - 50%






3. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






4. More you buy the cheaper it is - Purchasing economies






5. Prosumption; Customer involvement with the production of service.






6. The study of objectively measurable characteristics of our population - such as age and income






7. Rooms Sold / Total Rooms Available 300 / 500 = 60%






8. Total dollar sales / Number of guests served during the period






9. Most are 1-2 nights in duration - combining business and pleasure






10. Guest satisfaction - personal service - accounting for sales






11. 4 pounds per person per day






12. Participation rate






13. Guest room rental






14. The attributes (of service) that the customer cannot grasp with any of the five senses.






15. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






16. Charges made by guests after checked out & charges by other persons not hotel guests






17. Average dollar amount of check - average sale per guest






18. The quality of the food the guest is served - food safety - sanitation - food cost control






19. Technological methods of efficient property maintenance and management






20. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






21. Kept at front desk is made up of bills owed by guests in the house.






22. Visit family and friends






23. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






24. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






25. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






26. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






27. 1. Product or trade name franchising 2. Business format franchising






28. Reduced - free - low - healthy - light - lean - symbols - heart - apple






29. Business format franchising






30. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






31. Serving our social needs






32. Made up of both money and knowledge to be gained from any job






33. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






34. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






35. Provide electronic connections between hotels and other travel-related companies






36. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






37. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






38. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






39. The collection of productive businesses and government organizations that serve the traveler away from home.






40. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






41. The product (service) can be touched or felt






42. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






43. Number of guests






44. The institution (bank - university - etc.) along with its managers and policy makers






45. Serving our biological needs






46. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






47. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






48. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






49. Allow customers to call a central - toll-free number and make a reservation with any property in the system






50. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets