Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Made up of both money and knowledge to be gained from any job






2. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






3. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






4. 48% - 50%






5. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






6. Prosumption; Customer involvement with the production of service.






7. The individual diner - patient - student - or resident.






8. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






9. 1. Product or trade name franchising 2. Business format franchising






10. The collection of productive businesses and government organizations that serve the traveler away from home.






11. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






12. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






13. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






14. Charges made by guests after checked out & charges by other persons not hotel guests






15. Participation rate






16. Average dollar amount of check - average sale per guest






17. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






18. Number of guests






19. Guest room rental






20. One person taking a trip 100 miles or more from home






21. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






22. Business format franchising






23. The institution (bank - university - etc.) along with its managers and policy makers






24. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






25. People's different patterns of activities - interests and opinions.






26. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






27. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


28. Guest satisfaction - personal service - accounting for sales






29. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






30. Total dollar sales / Number of guests served during the period






31. Visit family and friends






32. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






33. Serving our social needs






34. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






35. More you buy the cheaper it is - Purchasing economies






36. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






37. 4 pounds per person per day






38. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






39. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






40. The person who applies to productive work ideas - concepts - and information






41. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






42. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






43. Most are 1-2 nights in duration - combining business and pleasure






44. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






45. Serving our biological needs






46. Technological methods of efficient property maintenance and management






47. 1. Increase sales 2. Reduce costs






48. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






49. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






50. Allow customers to call a central - toll-free number and make a reservation with any property in the system