Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 48% - 50%






2. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






3. Allow customers to call a central - toll-free number and make a reservation with any property in the system






4. Participation rate






5. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






6. The person who applies to productive work ideas - concepts - and information






7. Charges made by guests after checked out & charges by other persons not hotel guests






8. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






9. 1. Product or trade name franchising 2. Business format franchising






10. 4 pounds per person per day






11. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






12. Technological methods of efficient property maintenance and management






13. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






14. 1. Increase sales 2. Reduce costs






15. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






16. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






17. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






18. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






19. Provide electronic connections between hotels and other travel-related companies






20. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






21. The individual diner - patient - student - or resident.






22. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






23. Made up of both money and knowledge to be gained from any job






24. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






25. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






26. Average dollar amount of check - average sale per guest






27. Visit family and friends






28. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






29. Rooms Sold / Total Rooms Available 300 / 500 = 60%






30. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






31. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






32. More you buy the cheaper it is - Purchasing economies






33. The collection of productive businesses and government organizations that serve the traveler away from home.






34. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






35. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






36. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






37. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






38. The quality of the food the guest is served - food safety - sanitation - food cost control






39. The study of objectively measurable characteristics of our population - such as age and income






40. Reduced - free - low - healthy - light - lean - symbols - heart - apple






41. One person taking a trip 100 miles or more from home






42. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






43. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






44. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






45. Guest satisfaction - personal service - accounting for sales






46. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






47. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






48. Number of guests






49. The product (service) can be touched or felt






50. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.