Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






2. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






3. Provide electronic connections between hotels and other travel-related companies






4. The individual diner - patient - student - or resident.






5. The collection of productive businesses and government organizations that serve the traveler away from home.






6. The attributes (of service) that the customer cannot grasp with any of the five senses.






7. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






8. Allow customers to call a central - toll-free number and make a reservation with any property in the system






9. Visit family and friends






10. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






11. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






12. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






13. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






14. Guest satisfaction - personal service - accounting for sales






15. Made up of both money and knowledge to be gained from any job






16. Prosumption; Customer involvement with the production of service.






17. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






18. Rooms Sold / Total Rooms Available 300 / 500 = 60%






19. The person who applies to productive work ideas - concepts - and information






20. Number of guests






21. The quality of the food the guest is served - food safety - sanitation - food cost control






22. Participation rate






23. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






24. Total dollar sales / Number of guests served during the period






25. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






26. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






27. Charges made by guests after checked out & charges by other persons not hotel guests






28. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






29. One person taking a trip 100 miles or more from home






30. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






31. The product (service) can be touched or felt






32. Serving our biological needs






33. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






34. Most are 1-2 nights in duration - combining business and pleasure






35. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






36. Serving our social needs






37. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






38. More you buy the cheaper it is - Purchasing economies






39. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






40. Reduced - free - low - healthy - light - lean - symbols - heart - apple






41. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






42. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






43. The institution (bank - university - etc.) along with its managers and policy makers






44. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






45. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






46. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






47. 4 pounds per person per day






48. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






49. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






50. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price