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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






2. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






3. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






4. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






5. Guest room rental






6. Business format franchising






7. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






8. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






9. Visit family and friends






10. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






11. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






12. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






13. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






14. Prosumption; Customer involvement with the production of service.






15. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






16. The attributes (of service) that the customer cannot grasp with any of the five senses.






17. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






18. Allow customers to call a central - toll-free number and make a reservation with any property in the system






19. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






20. 4 pounds per person per day






21. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






22. Total dollar sales / Number of guests served during the period






23. Guest satisfaction - personal service - accounting for sales






24. Serving our biological needs






25. 1. Increase sales 2. Reduce costs






26. 48% - 50%






27. More you buy the cheaper it is - Purchasing economies






28. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






29. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






30. 1. Product or trade name franchising 2. Business format franchising






31. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






32. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






33. Charges made by guests after checked out & charges by other persons not hotel guests






34. Kept at front desk is made up of bills owed by guests in the house.






35. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






36. Participation rate






37. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






38. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






39. The collection of productive businesses and government organizations that serve the traveler away from home.






40. One person taking a trip 100 miles or more from home






41. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






42. Provide electronic connections between hotels and other travel-related companies






43. Technological methods of efficient property maintenance and management






44. Reduced - free - low - healthy - light - lean - symbols - heart - apple






45. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






46. The institution (bank - university - etc.) along with its managers and policy makers






47. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






48. The product (service) can be touched or felt






49. Average dollar amount of check - average sale per guest






50. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






Can you answer 50 questions in 15 minutes?



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