Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






2. The study of objectively measurable characteristics of our population - such as age and income






3. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






4. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






5. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






6. Rooms Sold / Total Rooms Available 300 / 500 = 60%






7. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






8. Kept at front desk is made up of bills owed by guests in the house.






9. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






10. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






11. The institution (bank - university - etc.) along with its managers and policy makers






12. Visit family and friends






13. More you buy the cheaper it is - Purchasing economies






14. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






15. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






16. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






17. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






18. The quality of the food the guest is served - food safety - sanitation - food cost control






19. Allow customers to call a central - toll-free number and make a reservation with any property in the system






20. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






21. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






22. The person who applies to productive work ideas - concepts - and information






23. Participation rate






24. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






25. The collection of productive businesses and government organizations that serve the traveler away from home.






26. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


27. 1. Product or trade name franchising 2. Business format franchising






28. The individual diner - patient - student - or resident.






29. Most are 1-2 nights in duration - combining business and pleasure






30. Number of guests






31. One person taking a trip 100 miles or more from home






32. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






33. 4 pounds per person per day






34. The attributes (of service) that the customer cannot grasp with any of the five senses.






35. Reduced - free - low - healthy - light - lean - symbols - heart - apple






36. Charges made by guests after checked out & charges by other persons not hotel guests






37. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






38. Technological methods of efficient property maintenance and management






39. Business format franchising






40. The product (service) can be touched or felt






41. Made up of both money and knowledge to be gained from any job






42. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






43. Guest room rental






44. 48% - 50%






45. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






46. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






47. Total dollar sales / Number of guests served during the period






48. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






49. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






50. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.