Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Kept at front desk is made up of bills owed by guests in the house.






2. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






3. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






4. 4 pounds per person per day






5. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






6. 1. Increase sales 2. Reduce costs






7. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






8. Charges made by guests after checked out & charges by other persons not hotel guests






9. Guest room rental






10. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






11. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






12. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






13. Serving our biological needs






14. The quality of the food the guest is served - food safety - sanitation - food cost control






15. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


16. Participation rate






17. Reduced - free - low - healthy - light - lean - symbols - heart - apple






18. Rooms Sold / Total Rooms Available 300 / 500 = 60%






19. The study of objectively measurable characteristics of our population - such as age and income






20. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






21. Most are 1-2 nights in duration - combining business and pleasure






22. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






23. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






24. Average dollar amount of check - average sale per guest






25. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






26. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






27. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






28. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






29. The collection of productive businesses and government organizations that serve the traveler away from home.






30. The institution (bank - university - etc.) along with its managers and policy makers






31. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






32. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






33. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






34. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






35. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






36. Provide electronic connections between hotels and other travel-related companies






37. Total dollar sales / Number of guests served during the period






38. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






39. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






40. Allow customers to call a central - toll-free number and make a reservation with any property in the system






41. One person taking a trip 100 miles or more from home






42. The person who applies to productive work ideas - concepts - and information






43. Technological methods of efficient property maintenance and management






44. Business format franchising






45. The individual diner - patient - student - or resident.






46. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






47. People's different patterns of activities - interests and opinions.






48. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






49. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






50. 48% - 50%