Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






2. Average dollar amount of check - average sale per guest






3. Charges made by guests after checked out & charges by other persons not hotel guests






4. Prosumption; Customer involvement with the production of service.






5. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






6. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






7. 4 pounds per person per day






8. Rooms Sold / Total Rooms Available 300 / 500 = 60%






9. The person who applies to productive work ideas - concepts - and information






10. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






11. The product (service) can be touched or felt






12. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






13. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






14. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






15. Serving our biological needs






16. Reduced - free - low - healthy - light - lean - symbols - heart - apple






17. Business format franchising






18. Made up of both money and knowledge to be gained from any job






19. Guest room rental






20. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






21. The collection of productive businesses and government organizations that serve the traveler away from home.






22. Number of guests






23. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






24. The study of objectively measurable characteristics of our population - such as age and income






25. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






26. Serving our social needs






27. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






28. More you buy the cheaper it is - Purchasing economies






29. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






30. Visit family and friends






31. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






32. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






33. Kept at front desk is made up of bills owed by guests in the house.






34. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






35. Total dollar sales / Number of guests served during the period






36. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






37. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






38. The attributes (of service) that the customer cannot grasp with any of the five senses.






39. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






40. 48% - 50%






41. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






42. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






43. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






44. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






45. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






46. 1. Increase sales 2. Reduce costs






47. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






48. Provide electronic connections between hotels and other travel-related companies






49. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






50. Allow customers to call a central - toll-free number and make a reservation with any property in the system







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests