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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






2. Provide electronic connections between hotels and other travel-related companies






3. The individual diner - patient - student - or resident.






4. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






5. Charges made by guests after checked out & charges by other persons not hotel guests






6. 4 pounds per person per day






7. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






8. Average dollar amount of check - average sale per guest






9. Number of guests






10. The product (service) can be touched or felt






11. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






12. Prosumption; Customer involvement with the production of service.






13. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






14. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






15. Total dollar sales / Number of guests served during the period






16. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






17. Serving our social needs






18. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






19. The quality of the food the guest is served - food safety - sanitation - food cost control






20. The collection of productive businesses and government organizations that serve the traveler away from home.






21. The study of objectively measurable characteristics of our population - such as age and income






22. One person taking a trip 100 miles or more from home






23. The attributes (of service) that the customer cannot grasp with any of the five senses.






24. The institution (bank - university - etc.) along with its managers and policy makers






25. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






26. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






27. 48% - 50%






28. People's different patterns of activities - interests and opinions.






29. More you buy the cheaper it is - Purchasing economies






30. Guest room rental






31. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






32. Business format franchising






33. 1. Product or trade name franchising 2. Business format franchising






34. Serving our biological needs






35. The person who applies to productive work ideas - concepts - and information






36. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






37. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






38. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






39. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






40. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






41. 1. Increase sales 2. Reduce costs






42. Made up of both money and knowledge to be gained from any job






43. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






44. Most are 1-2 nights in duration - combining business and pleasure






45. Reduced - free - low - healthy - light - lean - symbols - heart - apple






46. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






47. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






48. Allow customers to call a central - toll-free number and make a reservation with any property in the system






49. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






50. Rooms Sold / Total Rooms Available 300 / 500 = 60%






Can you answer 50 questions in 15 minutes?



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