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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The person who applies to productive work ideas - concepts - and information






2. The product (service) can be touched or felt






3. One person taking a trip 100 miles or more from home






4. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






5. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






6. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






7. Serving our social needs






8. 48% - 50%






9. Participation rate






10. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






11. Visit family and friends






12. Total dollar sales / Number of guests served during the period






13. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






14. Guest room rental






15. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






16. The quality of the food the guest is served - food safety - sanitation - food cost control






17. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






18. 1. Product or trade name franchising 2. Business format franchising






19. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






20. Most are 1-2 nights in duration - combining business and pleasure






21. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


22. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






23. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






24. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






25. The institution (bank - university - etc.) along with its managers and policy makers






26. Charges made by guests after checked out & charges by other persons not hotel guests






27. The attributes (of service) that the customer cannot grasp with any of the five senses.






28. More you buy the cheaper it is - Purchasing economies






29. Average dollar amount of check - average sale per guest






30. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






31. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






32. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






33. Technological methods of efficient property maintenance and management






34. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






35. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






36. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






37. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






38. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






39. Kept at front desk is made up of bills owed by guests in the house.






40. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






41. Reduced - free - low - healthy - light - lean - symbols - heart - apple






42. People's different patterns of activities - interests and opinions.






43. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






44. The study of objectively measurable characteristics of our population - such as age and income






45. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






46. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






47. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






48. The individual diner - patient - student - or resident.






49. 4 pounds per person per day






50. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas