Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Visit family and friends






2. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






3. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






4. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






5. 48% - 50%






6. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






7. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






8. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






9. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


10. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






11. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






12. Provide electronic connections between hotels and other travel-related companies






13. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






14. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






15. Charges made by guests after checked out & charges by other persons not hotel guests






16. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






17. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






18. Guest room rental






19. Average dollar amount of check - average sale per guest






20. One person taking a trip 100 miles or more from home






21. The attributes (of service) that the customer cannot grasp with any of the five senses.






22. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






23. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






24. The product (service) can be touched or felt






25. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






26. Allow customers to call a central - toll-free number and make a reservation with any property in the system






27. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






28. The institution (bank - university - etc.) along with its managers and policy makers






29. 4 pounds per person per day






30. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






31. Prosumption; Customer involvement with the production of service.






32. Made up of both money and knowledge to be gained from any job






33. The person who applies to productive work ideas - concepts - and information






34. Business format franchising






35. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






36. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






37. Most are 1-2 nights in duration - combining business and pleasure






38. Rooms Sold / Total Rooms Available 300 / 500 = 60%






39. Serving our biological needs






40. 1. Increase sales 2. Reduce costs






41. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






42. Reduced - free - low - healthy - light - lean - symbols - heart - apple






43. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






44. The quality of the food the guest is served - food safety - sanitation - food cost control






45. The study of objectively measurable characteristics of our population - such as age and income






46. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






47. Kept at front desk is made up of bills owed by guests in the house.






48. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






49. The collection of productive businesses and government organizations that serve the traveler away from home.






50. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.