Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






2. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






3. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






4. Guest room rental






5. Rooms Sold / Total Rooms Available 300 / 500 = 60%






6. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






7. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






8. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






9. The individual diner - patient - student - or resident.






10. 1. Increase sales 2. Reduce costs






11. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






12. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






13. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






14. Charges made by guests after checked out & charges by other persons not hotel guests






15. One person taking a trip 100 miles or more from home






16. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






17. Serving our biological needs






18. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






19. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






20. Technological methods of efficient property maintenance and management






21. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






22. Total dollar sales / Number of guests served during the period






23. Made up of both money and knowledge to be gained from any job






24. The person who applies to productive work ideas - concepts - and information






25. Allow customers to call a central - toll-free number and make a reservation with any property in the system






26. 1. Product or trade name franchising 2. Business format franchising






27. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






28. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






29. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






30. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






31. Provide electronic connections between hotels and other travel-related companies






32. The institution (bank - university - etc.) along with its managers and policy makers






33. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


34. Serving our social needs






35. The quality of the food the guest is served - food safety - sanitation - food cost control






36. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






37. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






38. Business format franchising






39. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






40. 4 pounds per person per day






41. Kept at front desk is made up of bills owed by guests in the house.






42. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






43. The study of objectively measurable characteristics of our population - such as age and income






44. Guest satisfaction - personal service - accounting for sales






45. Average dollar amount of check - average sale per guest






46. 48% - 50%






47. Prosumption; Customer involvement with the production of service.






48. The product (service) can be touched or felt






49. Participation rate






50. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.