Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest satisfaction - personal service - accounting for sales






2. The individual diner - patient - student - or resident.






3. The collection of productive businesses and government organizations that serve the traveler away from home.






4. 4 pounds per person per day






5. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






6. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






7. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






8. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






9. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






10. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






11. Serving our biological needs






12. Number of guests






13. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






14. The person who applies to productive work ideas - concepts - and information






15. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






16. Visit family and friends






17. One person taking a trip 100 miles or more from home






18. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






19. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






20. The quality of the food the guest is served - food safety - sanitation - food cost control






21. The study of objectively measurable characteristics of our population - such as age and income






22. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






23. The product (service) can be touched or felt






24. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






25. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






26. Business format franchising






27. Provide electronic connections between hotels and other travel-related companies






28. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






29. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






30. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






31. People's different patterns of activities - interests and opinions.






32. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






33. 1. Increase sales 2. Reduce costs






34. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






35. Made up of both money and knowledge to be gained from any job






36. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






37. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






38. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






39. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






40. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






41. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






42. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






43. Reduced - free - low - healthy - light - lean - symbols - heart - apple






44. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






45. Participation rate






46. Guest room rental






47. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






48. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






49. Allow customers to call a central - toll-free number and make a reservation with any property in the system






50. Charges made by guests after checked out & charges by other persons not hotel guests