Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual diner - patient - student - or resident.






2. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






3. Made up of both money and knowledge to be gained from any job






4. The product (service) can be touched or felt






5. Participation rate






6. Most are 1-2 nights in duration - combining business and pleasure






7. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






8. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






9. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






10. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






11. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


12. Serving our biological needs






13. More you buy the cheaper it is - Purchasing economies






14. Allow customers to call a central - toll-free number and make a reservation with any property in the system






15. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






16. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






17. Rooms Sold / Total Rooms Available 300 / 500 = 60%






18. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






19. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






20. The quality of the food the guest is served - food safety - sanitation - food cost control






21. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






22. Kept at front desk is made up of bills owed by guests in the house.






23. Reduced - free - low - healthy - light - lean - symbols - heart - apple






24. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






25. Guest room rental






26. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






27. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






28. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






29. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






30. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






31. Prosumption; Customer involvement with the production of service.






32. 4 pounds per person per day






33. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






34. The study of objectively measurable characteristics of our population - such as age and income






35. Total dollar sales / Number of guests served during the period






36. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






37. Number of guests






38. The person who applies to productive work ideas - concepts - and information






39. Guest satisfaction - personal service - accounting for sales






40. People's different patterns of activities - interests and opinions.






41. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






42. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






43. Charges made by guests after checked out & charges by other persons not hotel guests






44. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






45. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






46. Technological methods of efficient property maintenance and management






47. The institution (bank - university - etc.) along with its managers and policy makers






48. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






49. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






50. One person taking a trip 100 miles or more from home