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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
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  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 48% - 50%






2. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






3. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






4. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

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5. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






6. 1. Increase sales 2. Reduce costs






7. Total dollar sales / Number of guests served during the period






8. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






9. Average dollar amount of check - average sale per guest






10. The person who applies to productive work ideas - concepts - and information






11. Rooms Sold / Total Rooms Available 300 / 500 = 60%






12. Kept at front desk is made up of bills owed by guests in the house.






13. Number of guests






14. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






15. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






16. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






17. Prosumption; Customer involvement with the production of service.






18. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






19. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






20. Business format franchising






21. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






22. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






23. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






24. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






25. Reduced - free - low - healthy - light - lean - symbols - heart - apple






26. Visit family and friends






27. Serving our social needs






28. Serving our biological needs






29. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






30. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






31. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






32. 1. Product or trade name franchising 2. Business format franchising






33. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






34. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






35. People's different patterns of activities - interests and opinions.






36. The study of objectively measurable characteristics of our population - such as age and income






37. The institution (bank - university - etc.) along with its managers and policy makers






38. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






39. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






40. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






41. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






42. The collection of productive businesses and government organizations that serve the traveler away from home.






43. Guest satisfaction - personal service - accounting for sales






44. Provide electronic connections between hotels and other travel-related companies






45. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






46. Made up of both money and knowledge to be gained from any job






47. The individual diner - patient - student - or resident.






48. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






49. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






50. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles







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