Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average dollar amount of check - average sale per guest






2. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






3. Number of guests






4. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






5. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






6. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






7. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






8. Rooms Sold / Total Rooms Available 300 / 500 = 60%






9. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






10. Serving our social needs






11. Prosumption; Customer involvement with the production of service.






12. Made up of both money and knowledge to be gained from any job






13. The collection of productive businesses and government organizations that serve the traveler away from home.






14. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






15. Reduced - free - low - healthy - light - lean - symbols - heart - apple






16. 1. Increase sales 2. Reduce costs






17. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






18. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


19. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






20. The study of objectively measurable characteristics of our population - such as age and income






21. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






22. Visit family and friends






23. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






24. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






25. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






26. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






27. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






28. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






29. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






30. The institution (bank - university - etc.) along with its managers and policy makers






31. 48% - 50%






32. Kept at front desk is made up of bills owed by guests in the house.






33. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






34. People's different patterns of activities - interests and opinions.






35. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






36. 4 pounds per person per day






37. Guest room rental






38. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






39. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






40. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






41. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






42. Business format franchising






43. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






44. Most are 1-2 nights in duration - combining business and pleasure






45. Guest satisfaction - personal service - accounting for sales






46. Participation rate






47. Serving our biological needs






48. The individual diner - patient - student - or resident.






49. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






50. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing