Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






2. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






3. Technological methods of efficient property maintenance and management






4. Rooms Sold / Total Rooms Available 300 / 500 = 60%






5. The individual diner - patient - student - or resident.






6. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






7. The collection of productive businesses and government organizations that serve the traveler away from home.






8. Provide electronic connections between hotels and other travel-related companies






9. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






10. Guest satisfaction - personal service - accounting for sales






11. Most are 1-2 nights in duration - combining business and pleasure






12. The quality of the food the guest is served - food safety - sanitation - food cost control






13. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






14. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






15. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






16. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






17. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






18. Prosumption; Customer involvement with the production of service.






19. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






20. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






21. Participation rate






22. 48% - 50%






23. Made up of both money and knowledge to be gained from any job






24. People's different patterns of activities - interests and opinions.






25. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






26. The attributes (of service) that the customer cannot grasp with any of the five senses.






27. The study of objectively measurable characteristics of our population - such as age and income






28. 1. Product or trade name franchising 2. Business format franchising






29. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






30. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






31. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






32. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






33. 1. Increase sales 2. Reduce costs






34. Reduced - free - low - healthy - light - lean - symbols - heart - apple






35. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






36. Average dollar amount of check - average sale per guest






37. Serving our biological needs






38. Serving our social needs






39. Number of guests






40. The institution (bank - university - etc.) along with its managers and policy makers






41. Business format franchising






42. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






43. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






44. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






45. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






46. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






47. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






48. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






49. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






50. Guest room rental