Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Business format franchising






2. The product (service) can be touched or felt






3. The person who applies to productive work ideas - concepts - and information






4. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






5. People's different patterns of activities - interests and opinions.






6. Allow customers to call a central - toll-free number and make a reservation with any property in the system






7. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






8. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






9. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


10. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






11. Total dollar sales / Number of guests served during the period






12. More you buy the cheaper it is - Purchasing economies






13. Serving our social needs






14. Kept at front desk is made up of bills owed by guests in the house.






15. Visit family and friends






16. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






17. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






18. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






19. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






20. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






21. Number of guests






22. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






23. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






24. 1. Increase sales 2. Reduce costs






25. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






26. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






27. Average dollar amount of check - average sale per guest






28. Serving our biological needs






29. The study of objectively measurable characteristics of our population - such as age and income






30. Participation rate






31. Technological methods of efficient property maintenance and management






32. The attributes (of service) that the customer cannot grasp with any of the five senses.






33. The quality of the food the guest is served - food safety - sanitation - food cost control






34. Most are 1-2 nights in duration - combining business and pleasure






35. The institution (bank - university - etc.) along with its managers and policy makers






36. Prosumption; Customer involvement with the production of service.






37. Guest room rental






38. Charges made by guests after checked out & charges by other persons not hotel guests






39. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






40. Guest satisfaction - personal service - accounting for sales






41. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






42. The collection of productive businesses and government organizations that serve the traveler away from home.






43. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






44. 1. Product or trade name franchising 2. Business format franchising






45. 4 pounds per person per day






46. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






47. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






48. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






49. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






50. Rooms Sold / Total Rooms Available 300 / 500 = 60%