Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Kept at front desk is made up of bills owed by guests in the house.






2. Most are 1-2 nights in duration - combining business and pleasure






3. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






4. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






5. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






6. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






7. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






8. Business format franchising






9. Participation rate






10. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






11. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






12. Visit family and friends






13. 1. Product or trade name franchising 2. Business format franchising






14. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






15. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






16. Total dollar sales / Number of guests served during the period






17. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






18. 1. Increase sales 2. Reduce costs






19. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






20. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






21. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






22. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






23. Charges made by guests after checked out & charges by other persons not hotel guests






24. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






25. The person who applies to productive work ideas - concepts - and information






26. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






27. Made up of both money and knowledge to be gained from any job






28. 48% - 50%






29. Prosumption; Customer involvement with the production of service.






30. The quality of the food the guest is served - food safety - sanitation - food cost control






31. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






32. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






33. One person taking a trip 100 miles or more from home






34. Guest satisfaction - personal service - accounting for sales






35. The collection of productive businesses and government organizations that serve the traveler away from home.






36. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






37. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






38. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






39. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






40. Number of guests






41. Average dollar amount of check - average sale per guest






42. Provide electronic connections between hotels and other travel-related companies






43. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






44. Rooms Sold / Total Rooms Available 300 / 500 = 60%






45. Serving our social needs






46. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






47. More you buy the cheaper it is - Purchasing economies






48. 4 pounds per person per day






49. Reduced - free - low - healthy - light - lean - symbols - heart - apple






50. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's