Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Product or trade name franchising 2. Business format franchising






2. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






3. The attributes (of service) that the customer cannot grasp with any of the five senses.






4. Reduced - free - low - healthy - light - lean - symbols - heart - apple






5. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






6. Guest satisfaction - personal service - accounting for sales






7. The individual diner - patient - student - or resident.






8. Serving our social needs






9. The quality of the food the guest is served - food safety - sanitation - food cost control






10. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






11. Guest room rental






12. Allow customers to call a central - toll-free number and make a reservation with any property in the system






13. People's different patterns of activities - interests and opinions.






14. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






15. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






16. 1. Increase sales 2. Reduce costs






17. The product (service) can be touched or felt






18. 4 pounds per person per day






19. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






20. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






21. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






22. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






23. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






24. Charges made by guests after checked out & charges by other persons not hotel guests






25. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






26. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






27. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






28. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






29. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






30. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






31. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






32. Made up of both money and knowledge to be gained from any job






33. Most are 1-2 nights in duration - combining business and pleasure






34. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






35. The collection of productive businesses and government organizations that serve the traveler away from home.






36. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






37. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






38. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






39. Number of guests






40. Business format franchising






41. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






42. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






43. Prosumption; Customer involvement with the production of service.






44. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






45. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






46. Participation rate






47. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






48. Provide electronic connections between hotels and other travel-related companies






49. The person who applies to productive work ideas - concepts - and information






50. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th