Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






2. Made up of both money and knowledge to be gained from any job






3. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






4. The study of objectively measurable characteristics of our population - such as age and income






5. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






6. Provide electronic connections between hotels and other travel-related companies






7. Number of guests






8. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






9. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






10. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






11. Average dollar amount of check - average sale per guest






12. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






13. Rooms Sold / Total Rooms Available 300 / 500 = 60%






14. Serving our biological needs






15. Kept at front desk is made up of bills owed by guests in the house.






16. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






17. 1. Product or trade name franchising 2. Business format franchising






18. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






19. The product (service) can be touched or felt






20. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






21. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






22. The individual diner - patient - student - or resident.






23. The collection of productive businesses and government organizations that serve the traveler away from home.






24. Charges made by guests after checked out & charges by other persons not hotel guests






25. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






26. Participation rate






27. The attributes (of service) that the customer cannot grasp with any of the five senses.






28. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






29. Prosumption; Customer involvement with the production of service.






30. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






31. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






32. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






33. Reduced - free - low - healthy - light - lean - symbols - heart - apple






34. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






35. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






36. More you buy the cheaper it is - Purchasing economies






37. Visit family and friends






38. The institution (bank - university - etc.) along with its managers and policy makers






39. Total dollar sales / Number of guests served during the period






40. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






41. Technological methods of efficient property maintenance and management






42. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






43. Allow customers to call a central - toll-free number and make a reservation with any property in the system






44. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






45. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






46. Most are 1-2 nights in duration - combining business and pleasure






47. Guest room rental






48. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






49. 48% - 50%






50. Business format franchising