Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The study of objectively measurable characteristics of our population - such as age and income






2. Technological methods of efficient property maintenance and management






3. Kept at front desk is made up of bills owed by guests in the house.






4. Guest room rental






5. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






6. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






7. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






8. Reduced - free - low - healthy - light - lean - symbols - heart - apple






9. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






10. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






11. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






12. One person taking a trip 100 miles or more from home






13. The person who applies to productive work ideas - concepts - and information






14. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






15. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






16. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


17. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






18. The attributes (of service) that the customer cannot grasp with any of the five senses.






19. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






20. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






21. Made up of both money and knowledge to be gained from any job






22. 1. Product or trade name franchising 2. Business format franchising






23. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






24. The product (service) can be touched or felt






25. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






26. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






27. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






28. Provide electronic connections between hotels and other travel-related companies






29. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






30. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






31. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






32. Business format franchising






33. 1. Increase sales 2. Reduce costs






34. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






35. The collection of productive businesses and government organizations that serve the traveler away from home.






36. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






37. Guest satisfaction - personal service - accounting for sales






38. Prosumption; Customer involvement with the production of service.






39. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






40. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






41. Average dollar amount of check - average sale per guest






42. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






43. The institution (bank - university - etc.) along with its managers and policy makers






44. Serving our biological needs






45. Allow customers to call a central - toll-free number and make a reservation with any property in the system






46. Visit family and friends






47. The individual diner - patient - student - or resident.






48. Serving our social needs






49. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






50. People's different patterns of activities - interests and opinions.