Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






2. Participation rate






3. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






4. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






5. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






6. 1. Product or trade name franchising 2. Business format franchising






7. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






8. Technological methods of efficient property maintenance and management






9. 48% - 50%






10. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






11. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






12. The individual diner - patient - student - or resident.






13. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






14. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






15. The collection of productive businesses and government organizations that serve the traveler away from home.






16. Prosumption; Customer involvement with the production of service.






17. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






18. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






19. Rooms Sold / Total Rooms Available 300 / 500 = 60%






20. People's different patterns of activities - interests and opinions.






21. Charges made by guests after checked out & charges by other persons not hotel guests






22. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






23. Provide electronic connections between hotels and other travel-related companies






24. The attributes (of service) that the customer cannot grasp with any of the five senses.






25. Made up of both money and knowledge to be gained from any job






26. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

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27. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






28. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






29. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






30. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






31. More you buy the cheaper it is - Purchasing economies






32. Visit family and friends






33. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






34. The institution (bank - university - etc.) along with its managers and policy makers






35. Guest satisfaction - personal service - accounting for sales






36. The product (service) can be touched or felt






37. Most are 1-2 nights in duration - combining business and pleasure






38. 1. Increase sales 2. Reduce costs






39. The person who applies to productive work ideas - concepts - and information






40. Allow customers to call a central - toll-free number and make a reservation with any property in the system






41. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






42. One person taking a trip 100 miles or more from home






43. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






44. Serving our biological needs






45. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






46. The quality of the food the guest is served - food safety - sanitation - food cost control






47. The study of objectively measurable characteristics of our population - such as age and income






48. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






49. Number of guests






50. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price