Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






2. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






3. Made up of both money and knowledge to be gained from any job






4. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






5. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






6. Allow customers to call a central - toll-free number and make a reservation with any property in the system






7. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






8. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






9. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






10. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






11. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






12. Number of guests






13. Technological methods of efficient property maintenance and management






14. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






15. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

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16. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






17. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






18. Provide electronic connections between hotels and other travel-related companies






19. Average dollar amount of check - average sale per guest






20. 4 pounds per person per day






21. The product (service) can be touched or felt






22. Participation rate






23. The study of objectively measurable characteristics of our population - such as age and income






24. Most are 1-2 nights in duration - combining business and pleasure






25. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






26. 1. Increase sales 2. Reduce costs






27. The attributes (of service) that the customer cannot grasp with any of the five senses.






28. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






29. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






30. Charges made by guests after checked out & charges by other persons not hotel guests






31. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






32. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






33. Serving our social needs






34. Visit family and friends






35. Rooms Sold / Total Rooms Available 300 / 500 = 60%






36. Serving our biological needs






37. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






38. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






39. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






40. The person who applies to productive work ideas - concepts - and information






41. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






42. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






43. 1. Product or trade name franchising 2. Business format franchising






44. Business format franchising






45. 48% - 50%






46. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






47. Kept at front desk is made up of bills owed by guests in the house.






48. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






49. The collection of productive businesses and government organizations that serve the traveler away from home.






50. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'