Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






2. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






3. The individual diner - patient - student - or resident.






4. Allow customers to call a central - toll-free number and make a reservation with any property in the system






5. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






6. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






7. Charges made by guests after checked out & charges by other persons not hotel guests






8. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






9. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






10. Guest room rental






11. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






12. Prosumption; Customer involvement with the production of service.






13. Reduced - free - low - healthy - light - lean - symbols - heart - apple






14. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






15. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






16. The person who applies to productive work ideas - concepts - and information






17. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






18. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






19. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






20. Made up of both money and knowledge to be gained from any job






21. 4 pounds per person per day






22. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






23. Rooms Sold / Total Rooms Available 300 / 500 = 60%






24. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






25. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






26. The attributes (of service) that the customer cannot grasp with any of the five senses.






27. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






28. People's different patterns of activities - interests and opinions.






29. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






30. Kept at front desk is made up of bills owed by guests in the house.






31. More you buy the cheaper it is - Purchasing economies






32. One person taking a trip 100 miles or more from home






33. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






34. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






35. 1. Product or trade name franchising 2. Business format franchising






36. Technological methods of efficient property maintenance and management






37. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


38. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






39. Average dollar amount of check - average sale per guest






40. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






41. Participation rate






42. The quality of the food the guest is served - food safety - sanitation - food cost control






43. Total dollar sales / Number of guests served during the period






44. Business format franchising






45. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






46. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






47. The collection of productive businesses and government organizations that serve the traveler away from home.






48. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






49. Serving our social needs






50. Visit family and friends