Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reduced - free - low - healthy - light - lean - symbols - heart - apple






2. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






3. Visit family and friends






4. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






5. 4 pounds per person per day






6. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






7. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






8. The product (service) can be touched or felt






9. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






10. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






11. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






12. Guest room rental






13. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






14. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






15. Kept at front desk is made up of bills owed by guests in the house.






16. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






17. Charges made by guests after checked out & charges by other persons not hotel guests






18. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






19. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






20. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


21. Serving our social needs






22. 48% - 50%






23. 1. Product or trade name franchising 2. Business format franchising






24. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






25. The quality of the food the guest is served - food safety - sanitation - food cost control






26. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






27. The institution (bank - university - etc.) along with its managers and policy makers






28. Provide electronic connections between hotels and other travel-related companies






29. Most are 1-2 nights in duration - combining business and pleasure






30. People's different patterns of activities - interests and opinions.






31. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






32. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






33. 1. Increase sales 2. Reduce costs






34. The study of objectively measurable characteristics of our population - such as age and income






35. Rooms Sold / Total Rooms Available 300 / 500 = 60%






36. Number of guests






37. One person taking a trip 100 miles or more from home






38. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






39. Total dollar sales / Number of guests served during the period






40. Technological methods of efficient property maintenance and management






41. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






42. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






43. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






44. Average dollar amount of check - average sale per guest






45. Made up of both money and knowledge to be gained from any job






46. Participation rate






47. The collection of productive businesses and government organizations that serve the traveler away from home.






48. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






49. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






50. The person who applies to productive work ideas - concepts - and information