Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


2. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






3. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






4. Provide electronic connections between hotels and other travel-related companies






5. Guest room rental






6. The institution (bank - university - etc.) along with its managers and policy makers






7. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






8. Serving our social needs






9. Most are 1-2 nights in duration - combining business and pleasure






10. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






11. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






12. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






13. Reduced - free - low - healthy - light - lean - symbols - heart - apple






14. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






15. Business format franchising






16. Prosumption; Customer involvement with the production of service.






17. Kept at front desk is made up of bills owed by guests in the house.






18. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






19. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






20. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






21. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






22. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






23. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






24. The product (service) can be touched or felt






25. Number of guests






26. The person who applies to productive work ideas - concepts - and information






27. More you buy the cheaper it is - Purchasing economies






28. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






29. Serving our biological needs






30. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






31. Rooms Sold / Total Rooms Available 300 / 500 = 60%






32. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






33. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






34. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






35. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






36. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






37. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






38. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






39. 48% - 50%






40. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






41. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






42. The quality of the food the guest is served - food safety - sanitation - food cost control






43. The study of objectively measurable characteristics of our population - such as age and income






44. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






45. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






46. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






47. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






48. One person taking a trip 100 miles or more from home






49. Allow customers to call a central - toll-free number and make a reservation with any property in the system






50. Guest satisfaction - personal service - accounting for sales