Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






2. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






3. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






4. Prosumption; Customer involvement with the production of service.






5. The institution (bank - university - etc.) along with its managers and policy makers






6. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






7. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






8. Reduced - free - low - healthy - light - lean - symbols - heart - apple






9. 1. Increase sales 2. Reduce costs






10. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






11. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






12. Technological methods of efficient property maintenance and management






13. Allow customers to call a central - toll-free number and make a reservation with any property in the system






14. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






15. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






16. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






17. Provide electronic connections between hotels and other travel-related companies






18. Visit family and friends






19. Rooms Sold / Total Rooms Available 300 / 500 = 60%






20. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






21. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






22. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






23. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






24. Serving our biological needs






25. Most are 1-2 nights in duration - combining business and pleasure






26. One person taking a trip 100 miles or more from home






27. Guest satisfaction - personal service - accounting for sales






28. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






29. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






30. More you buy the cheaper it is - Purchasing economies






31. The attributes (of service) that the customer cannot grasp with any of the five senses.






32. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






33. The individual diner - patient - student - or resident.






34. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






35. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






36. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






37. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






38. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






39. Business format franchising






40. 48% - 50%






41. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






42. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






43. Serving our social needs






44. Guest room rental






45. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






46. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


47. The study of objectively measurable characteristics of our population - such as age and income






48. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






49. The product (service) can be touched or felt






50. Participation rate