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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 pounds per person per day






2. Technological methods of efficient property maintenance and management






3. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






4. Allow customers to call a central - toll-free number and make a reservation with any property in the system






5. Visit family and friends






6. Total dollar sales / Number of guests served during the period






7. Average dollar amount of check - average sale per guest






8. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






9. The product (service) can be touched or felt






10. 48% - 50%






11. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






12. Number of guests






13. People's different patterns of activities - interests and opinions.






14. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






15. Serving our biological needs






16. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






17. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






18. Most are 1-2 nights in duration - combining business and pleasure






19. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






20. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






21. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






22. Guest room rental






23. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






24. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






25. Serving our social needs






26. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






27. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






28. The institution (bank - university - etc.) along with its managers and policy makers






29. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






30. More you buy the cheaper it is - Purchasing economies






31. The collection of productive businesses and government organizations that serve the traveler away from home.






32. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






33. 1. Product or trade name franchising 2. Business format franchising






34. Kept at front desk is made up of bills owed by guests in the house.






35. The study of objectively measurable characteristics of our population - such as age and income






36. Reduced - free - low - healthy - light - lean - symbols - heart - apple






37. Business format franchising






38. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






39. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






40. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






41. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






42. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






43. Participation rate






44. Rooms Sold / Total Rooms Available 300 / 500 = 60%






45. The attributes (of service) that the customer cannot grasp with any of the five senses.






46. The person who applies to productive work ideas - concepts - and information






47. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






48. One person taking a trip 100 miles or more from home






49. Provide electronic connections between hotels and other travel-related companies






50. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.