Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Made up of both money and knowledge to be gained from any job






2. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






3. Kept at front desk is made up of bills owed by guests in the house.






4. Serving our social needs






5. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






6. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






7. Reduced - free - low - healthy - light - lean - symbols - heart - apple






8. Guest room rental






9. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






10. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






11. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






12. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






13. Business format franchising






14. Serving our biological needs






15. The attributes (of service) that the customer cannot grasp with any of the five senses.






16. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






17. One person taking a trip 100 miles or more from home






18. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






19. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






20. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


21. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






22. 4 pounds per person per day






23. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






24. Rooms Sold / Total Rooms Available 300 / 500 = 60%






25. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






26. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






27. More you buy the cheaper it is - Purchasing economies






28. The collection of productive businesses and government organizations that serve the traveler away from home.






29. The person who applies to productive work ideas - concepts - and information






30. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






31. The institution (bank - university - etc.) along with its managers and policy makers






32. Average dollar amount of check - average sale per guest






33. Prosumption; Customer involvement with the production of service.






34. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






35. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






36. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






37. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






38. 1. Increase sales 2. Reduce costs






39. The product (service) can be touched or felt






40. 1. Product or trade name franchising 2. Business format franchising






41. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






42. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






43. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






44. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






45. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






46. The study of objectively measurable characteristics of our population - such as age and income






47. Provide electronic connections between hotels and other travel-related companies






48. Visit family and friends






49. Participation rate






50. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.