Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most are 1-2 nights in duration - combining business and pleasure






2. Prosumption; Customer involvement with the production of service.






3. The collection of productive businesses and government organizations that serve the traveler away from home.






4. Participation rate






5. 48% - 50%






6. Technological methods of efficient property maintenance and management






7. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






8. Business format franchising






9. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






10. 4 pounds per person per day






11. Provide electronic connections between hotels and other travel-related companies






12. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






13. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






14. People's different patterns of activities - interests and opinions.






15. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


16. The study of objectively measurable characteristics of our population - such as age and income






17. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






18. More you buy the cheaper it is - Purchasing economies






19. 1. Product or trade name franchising 2. Business format franchising






20. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






21. Number of guests






22. The institution (bank - university - etc.) along with its managers and policy makers






23. Total dollar sales / Number of guests served during the period






24. Guest satisfaction - personal service - accounting for sales






25. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






26. The individual diner - patient - student - or resident.






27. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






28. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






29. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






30. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






31. Serving our social needs






32. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






33. Average dollar amount of check - average sale per guest






34. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






35. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






36. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






37. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






38. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






39. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






40. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






41. Reduced - free - low - healthy - light - lean - symbols - heart - apple






42. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






43. Visit family and friends






44. 1. Increase sales 2. Reduce costs






45. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






46. Kept at front desk is made up of bills owed by guests in the house.






47. Rooms Sold / Total Rooms Available 300 / 500 = 60%






48. Guest room rental






49. The product (service) can be touched or felt






50. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets