Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






2. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






3. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






4. Made up of both money and knowledge to be gained from any job






5. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






6. Average dollar amount of check - average sale per guest






7. Total dollar sales / Number of guests served during the period






8. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






9. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






10. Serving our social needs






11. Prosumption; Customer involvement with the production of service.






12. Serving our biological needs






13. Business format franchising






14. Rooms Sold / Total Rooms Available 300 / 500 = 60%






15. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






16. 48% - 50%






17. Guest satisfaction - personal service - accounting for sales






18. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






19. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






20. The collection of productive businesses and government organizations that serve the traveler away from home.






21. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






22. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






23. Reduced - free - low - healthy - light - lean - symbols - heart - apple






24. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






25. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






26. Visit family and friends






27. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






28. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






29. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






30. People's different patterns of activities - interests and opinions.






31. 4 pounds per person per day






32. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






33. Number of guests






34. Most are 1-2 nights in duration - combining business and pleasure






35. Allow customers to call a central - toll-free number and make a reservation with any property in the system






36. The product (service) can be touched or felt






37. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






38. One person taking a trip 100 miles or more from home






39. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






40. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






41. Kept at front desk is made up of bills owed by guests in the house.






42. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






43. The person who applies to productive work ideas - concepts - and information






44. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






45. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






46. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






47. The study of objectively measurable characteristics of our population - such as age and income






48. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






49. 1. Product or trade name franchising 2. Business format franchising






50. Technological methods of efficient property maintenance and management