Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One person taking a trip 100 miles or more from home






2. Reduced - free - low - healthy - light - lean - symbols - heart - apple






3. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






4. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






5. Most are 1-2 nights in duration - combining business and pleasure






6. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






7. Charges made by guests after checked out & charges by other persons not hotel guests






8. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






9. Visit family and friends






10. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






11. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






12. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






13. Serving our social needs






14. The person who applies to productive work ideas - concepts - and information






15. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






16. Participation rate






17. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






18. 4 pounds per person per day






19. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






20. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






21. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






22. The study of objectively measurable characteristics of our population - such as age and income






23. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






24. More you buy the cheaper it is - Purchasing economies






25. Technological methods of efficient property maintenance and management






26. Average dollar amount of check - average sale per guest






27. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






28. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






29. The product (service) can be touched or felt






30. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






31. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






32. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






33. The individual diner - patient - student - or resident.






34. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






35. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


36. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






37. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






38. 48% - 50%






39. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






40. The attributes (of service) that the customer cannot grasp with any of the five senses.






41. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






42. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






43. Number of guests






44. The institution (bank - university - etc.) along with its managers and policy makers






45. People's different patterns of activities - interests and opinions.






46. Provide electronic connections between hotels and other travel-related companies






47. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






48. The collection of productive businesses and government organizations that serve the traveler away from home.






49. 1. Increase sales 2. Reduce costs






50. Business format franchising