Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The collection of productive businesses and government organizations that serve the traveler away from home.






2. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






3. The study of objectively measurable characteristics of our population - such as age and income






4. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






5. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






6. More you buy the cheaper it is - Purchasing economies






7. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






8. Prosumption; Customer involvement with the production of service.






9. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






10. Guest satisfaction - personal service - accounting for sales






11. Average dollar amount of check - average sale per guest






12. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






13. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






14. One person taking a trip 100 miles or more from home






15. Reduced - free - low - healthy - light - lean - symbols - heart - apple






16. The product (service) can be touched or felt






17. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






18. Kept at front desk is made up of bills owed by guests in the house.






19. Charges made by guests after checked out & charges by other persons not hotel guests






20. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






21. Most are 1-2 nights in duration - combining business and pleasure






22. 48% - 50%






23. The person who applies to productive work ideas - concepts - and information






24. People's different patterns of activities - interests and opinions.






25. 4 pounds per person per day






26. Serving our biological needs






27. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






28. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






29. 1. Increase sales 2. Reduce costs






30. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






31. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






32. Technological methods of efficient property maintenance and management






33. Total dollar sales / Number of guests served during the period






34. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






35. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






36. Rooms Sold / Total Rooms Available 300 / 500 = 60%






37. Allow customers to call a central - toll-free number and make a reservation with any property in the system






38. Made up of both money and knowledge to be gained from any job






39. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






40. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






41. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






42. 1. Product or trade name franchising 2. Business format franchising






43. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






44. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






45. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






46. Participation rate






47. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






48. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






49. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






50. Business format franchising