Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






2. Provide electronic connections between hotels and other travel-related companies






3. 1. Increase sales 2. Reduce costs






4. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






5. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






6. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






7. Allow customers to call a central - toll-free number and make a reservation with any property in the system






8. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






9. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






10. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






11. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






12. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






13. Guest satisfaction - personal service - accounting for sales






14. Guest room rental






15. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


16. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






17. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






18. Technological methods of efficient property maintenance and management






19. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






20. The person who applies to productive work ideas - concepts - and information






21. Participation rate






22. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






23. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






24. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






25. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






26. Kept at front desk is made up of bills owed by guests in the house.






27. The quality of the food the guest is served - food safety - sanitation - food cost control






28. Average dollar amount of check - average sale per guest






29. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






30. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






31. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






32. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






33. The attributes (of service) that the customer cannot grasp with any of the five senses.






34. Serving our biological needs






35. Serving our social needs






36. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






37. 4 pounds per person per day






38. Charges made by guests after checked out & charges by other persons not hotel guests






39. More you buy the cheaper it is - Purchasing economies






40. Business format franchising






41. Reduced - free - low - healthy - light - lean - symbols - heart - apple






42. Visit family and friends






43. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






44. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






45. 48% - 50%






46. Most are 1-2 nights in duration - combining business and pleasure






47. The institution (bank - university - etc.) along with its managers and policy makers






48. Number of guests






49. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






50. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.