Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






2. Kept at front desk is made up of bills owed by guests in the house.






3. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






4. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






5. Visit family and friends






6. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






7. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






8. Made up of both money and knowledge to be gained from any job






9. The product (service) can be touched or felt






10. Business format franchising






11. The person who applies to productive work ideas - concepts - and information






12. Guest satisfaction - personal service - accounting for sales






13. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






14. The institution (bank - university - etc.) along with its managers and policy makers






15. More you buy the cheaper it is - Purchasing economies






16. Total dollar sales / Number of guests served during the period






17. 4 pounds per person per day






18. Participation rate






19. The collection of productive businesses and government organizations that serve the traveler away from home.






20. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






21. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






22. Technological methods of efficient property maintenance and management






23. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






24. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






25. 48% - 50%






26. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






27. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






28. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






29. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






30. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






31. The attributes (of service) that the customer cannot grasp with any of the five senses.






32. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






33. The study of objectively measurable characteristics of our population - such as age and income






34. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






35. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






36. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






37. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






38. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






39. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






40. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






41. Prosumption; Customer involvement with the production of service.






42. 1. Product or trade name franchising 2. Business format franchising






43. Charges made by guests after checked out & charges by other persons not hotel guests






44. One person taking a trip 100 miles or more from home






45. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






46. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






47. Number of guests






48. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


49. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






50. Reduced - free - low - healthy - light - lean - symbols - heart - apple