Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. One person taking a trip 100 miles or more from home






2. The institution (bank - university - etc.) along with its managers and policy makers






3. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






4. The person who applies to productive work ideas - concepts - and information






5. The collection of productive businesses and government organizations that serve the traveler away from home.






6. Participation rate






7. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






8. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






9. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






10. More you buy the cheaper it is - Purchasing economies






11. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






12. Provide electronic connections between hotels and other travel-related companies






13. Most are 1-2 nights in duration - combining business and pleasure






14. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






15. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






16. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






17. Number of guests






18. 48% - 50%






19. The product (service) can be touched or felt






20. Total dollar sales / Number of guests served during the period






21. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






22. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






23. 4 pounds per person per day






24. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






25. Technological methods of efficient property maintenance and management






26. Average dollar amount of check - average sale per guest






27. The individual diner - patient - student - or resident.






28. Business format franchising






29. 1. Increase sales 2. Reduce costs






30. Serving our biological needs






31. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






32. The study of objectively measurable characteristics of our population - such as age and income






33. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






34. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






35. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






36. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






37. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






38. Allow customers to call a central - toll-free number and make a reservation with any property in the system






39. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






40. 1. Product or trade name franchising 2. Business format franchising






41. Rooms Sold / Total Rooms Available 300 / 500 = 60%






42. Serving our social needs






43. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






44. The quality of the food the guest is served - food safety - sanitation - food cost control






45. Guest room rental






46. Kept at front desk is made up of bills owed by guests in the house.






47. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


48. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






49. Guest satisfaction - personal service - accounting for sales






50. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price