Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 30 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most are 1-2 nights in duration - combining business and pleasure






2. The product (service) can be touched or felt






3. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






4. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






5. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






6. Technological methods of efficient property maintenance and management






7. Total dollar sales / Number of guests served during the period






8. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






9. Guest satisfaction - personal service - accounting for sales






10. The person who applies to productive work ideas - concepts - and information






11. Kept at front desk is made up of bills owed by guests in the house.






12. Serving our biological needs






13. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






14. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






15. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






16. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






17. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






18. Number of guests






19. More you buy the cheaper it is - Purchasing economies






20. The individual diner - patient - student - or resident.






21. Participation rate






22. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






23. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






24. Allow customers to call a central - toll-free number and make a reservation with any property in the system






25. 48% - 50%






26. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






27. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


28. Average dollar amount of check - average sale per guest






29. The collection of productive businesses and government organizations that serve the traveler away from home.






30. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






31. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






32. The study of objectively measurable characteristics of our population - such as age and income






33. Provide electronic connections between hotels and other travel-related companies






34. 4 pounds per person per day






35. 1. Increase sales 2. Reduce costs






36. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






37. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






38. Rooms Sold / Total Rooms Available 300 / 500 = 60%






39. The institution (bank - university - etc.) along with its managers and policy makers






40. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






41. The attributes (of service) that the customer cannot grasp with any of the five senses.






42. Charges made by guests after checked out & charges by other persons not hotel guests






43. Visit family and friends






44. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






45. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






46. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






47. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






48. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






49. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






50. Prosumption; Customer involvement with the production of service.