Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most are 1-2 nights in duration - combining business and pleasure






2. Serving our social needs






3. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






4. 1. Product or trade name franchising 2. Business format franchising






5. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


6. Reduced - free - low - healthy - light - lean - symbols - heart - apple






7. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






8. Guest room rental






9. The attributes (of service) that the customer cannot grasp with any of the five senses.






10. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






11. The institution (bank - university - etc.) along with its managers and policy makers






12. Total dollar sales / Number of guests served during the period






13. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






14. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






15. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






16. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






17. Prosumption; Customer involvement with the production of service.






18. Kept at front desk is made up of bills owed by guests in the house.






19. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






20. Serving our biological needs






21. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






22. Charges made by guests after checked out & charges by other persons not hotel guests






23. Participation rate






24. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






25. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






26. Number of guests






27. People's different patterns of activities - interests and opinions.






28. Allow customers to call a central - toll-free number and make a reservation with any property in the system






29. 4 pounds per person per day






30. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






31. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






32. Provide electronic connections between hotels and other travel-related companies






33. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






34. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






35. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






36. Business format franchising






37. The study of objectively measurable characteristics of our population - such as age and income






38. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






39. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






40. Visit family and friends






41. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






42. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






43. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






44. More you buy the cheaper it is - Purchasing economies






45. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






46. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






47. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






48. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






49. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






50. The product (service) can be touched or felt