Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reduced - free - low - healthy - light - lean - symbols - heart - apple






2. Kept at front desk is made up of bills owed by guests in the house.






3. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






4. Visit family and friends






5. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






6. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






7. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






8. More you buy the cheaper it is - Purchasing economies






9. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






10. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






11. Guest satisfaction - personal service - accounting for sales






12. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






13. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






14. Average dollar amount of check - average sale per guest






15. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






16. The collection of productive businesses and government organizations that serve the traveler away from home.






17. Serving our biological needs






18. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






19. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






20. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






21. Technological methods of efficient property maintenance and management






22. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






23. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






24. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






25. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






26. The study of objectively measurable characteristics of our population - such as age and income






27. Allow customers to call a central - toll-free number and make a reservation with any property in the system






28. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






29. Business format franchising






30. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






31. Participation rate






32. Serving our social needs






33. 4 pounds per person per day






34. Number of guests






35. People's different patterns of activities - interests and opinions.






36. The attributes (of service) that the customer cannot grasp with any of the five senses.






37. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






38. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






39. Guest room rental






40. The person who applies to productive work ideas - concepts - and information






41. One person taking a trip 100 miles or more from home






42. 1. Increase sales 2. Reduce costs






43. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






44. 48% - 50%






45. Rooms Sold / Total Rooms Available 300 / 500 = 60%






46. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






47. The institution (bank - university - etc.) along with its managers and policy makers






48. Provide electronic connections between hotels and other travel-related companies






49. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






50. Most are 1-2 nights in duration - combining business and pleasure