Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Product or trade name franchising 2. Business format franchising






2. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






3. Rooms Sold / Total Rooms Available 300 / 500 = 60%






4. Technological methods of efficient property maintenance and management






5. The quality of the food the guest is served - food safety - sanitation - food cost control






6. Reduced - free - low - healthy - light - lean - symbols - heart - apple






7. Guest room rental






8. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






9. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






10. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






11. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






12. 1. Increase sales 2. Reduce costs






13. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






14. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






15. The product (service) can be touched or felt






16. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






17. Most are 1-2 nights in duration - combining business and pleasure






18. The collection of productive businesses and government organizations that serve the traveler away from home.






19. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






20. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






21. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






22. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






23. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






24. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






25. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






26. Made up of both money and knowledge to be gained from any job






27. The institution (bank - university - etc.) along with its managers and policy makers






28. Guest satisfaction - personal service - accounting for sales






29. Allow customers to call a central - toll-free number and make a reservation with any property in the system






30. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






31. Kept at front desk is made up of bills owed by guests in the house.






32. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






33. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






34. 4 pounds per person per day






35. The attributes (of service) that the customer cannot grasp with any of the five senses.






36. The study of objectively measurable characteristics of our population - such as age and income






37. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






38. One person taking a trip 100 miles or more from home






39. 48% - 50%






40. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






41. Serving our social needs






42. Business format franchising






43. More you buy the cheaper it is - Purchasing economies






44. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






45. Prosumption; Customer involvement with the production of service.






46. Average dollar amount of check - average sale per guest






47. Charges made by guests after checked out & charges by other persons not hotel guests






48. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






49. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






50. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.