Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most are 1-2 nights in duration - combining business and pleasure






2. People's different patterns of activities - interests and opinions.






3. More you buy the cheaper it is - Purchasing economies






4. Rooms Sold / Total Rooms Available 300 / 500 = 60%






5. Technological methods of efficient property maintenance and management






6. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






7. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






8. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






9. Average dollar amount of check - average sale per guest






10. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






11. Kept at front desk is made up of bills owed by guests in the house.






12. The collection of productive businesses and government organizations that serve the traveler away from home.






13. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






14. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






15. The attributes (of service) that the customer cannot grasp with any of the five senses.






16. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






17. One person taking a trip 100 miles or more from home






18. 1. Product or trade name franchising 2. Business format franchising






19. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






20. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


21. The person who applies to productive work ideas - concepts - and information






22. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






23. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






24. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






25. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






26. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






27. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






28. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






29. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






30. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






31. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






32. Prosumption; Customer involvement with the production of service.






33. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






34. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






35. 1. Increase sales 2. Reduce costs






36. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






37. Guest room rental






38. Visit family and friends






39. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






40. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






41. Charges made by guests after checked out & charges by other persons not hotel guests






42. Business format franchising






43. Number of guests






44. The study of objectively measurable characteristics of our population - such as age and income






45. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






46. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






47. Serving our social needs






48. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






49. Total dollar sales / Number of guests served during the period






50. Allow customers to call a central - toll-free number and make a reservation with any property in the system