Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Participation rate






2. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






3. 48% - 50%






4. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






5. Number of guests






6. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






7. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






8. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






9. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






10. The institution (bank - university - etc.) along with its managers and policy makers






11. 1. Product or trade name franchising 2. Business format franchising






12. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






13. Guest satisfaction - personal service - accounting for sales






14. Most are 1-2 nights in duration - combining business and pleasure






15. The individual diner - patient - student - or resident.






16. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






17. The person who applies to productive work ideas - concepts - and information






18. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






19. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






20. Reduced - free - low - healthy - light - lean - symbols - heart - apple






21. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






22. Rooms Sold / Total Rooms Available 300 / 500 = 60%






23. Serving our biological needs






24. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






25. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






26. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






27. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






28. The attributes (of service) that the customer cannot grasp with any of the five senses.






29. The collection of productive businesses and government organizations that serve the traveler away from home.






30. Serving our social needs






31. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






32. 1. Increase sales 2. Reduce costs






33. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






34. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






35. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






36. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






37. Kept at front desk is made up of bills owed by guests in the house.






38. Total dollar sales / Number of guests served during the period






39. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


40. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






41. Visit family and friends






42. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






43. Business format franchising






44. Guest room rental






45. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






46. Provide electronic connections between hotels and other travel-related companies






47. The product (service) can be touched or felt






48. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






49. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






50. Sales - catering - purchasing - inventory - time - attendance - labor scheduling