Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1. Product or trade name franchising 2. Business format franchising






2. Rooms Sold / Total Rooms Available 300 / 500 = 60%






3. The study of objectively measurable characteristics of our population - such as age and income






4. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






5. Total dollar sales / Number of guests served during the period






6. People's different patterns of activities - interests and opinions.






7. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






8. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






9. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






10. Prosumption; Customer involvement with the production of service.






11. Technological methods of efficient property maintenance and management






12. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






13. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






14. One person taking a trip 100 miles or more from home






15. Made up of both money and knowledge to be gained from any job






16. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






17. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


18. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






19. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






20. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






21. Visit family and friends






22. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






23. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






24. The individual diner - patient - student - or resident.






25. The institution (bank - university - etc.) along with its managers and policy makers






26. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






27. Serving our social needs






28. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






29. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






30. Most are 1-2 nights in duration - combining business and pleasure






31. The person who applies to productive work ideas - concepts - and information






32. Business format franchising






33. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






34. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






35. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






36. Charges made by guests after checked out & charges by other persons not hotel guests






37. Serving our biological needs






38. Allow customers to call a central - toll-free number and make a reservation with any property in the system






39. The quality of the food the guest is served - food safety - sanitation - food cost control






40. Guest satisfaction - personal service - accounting for sales






41. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






42. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






43. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






44. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






45. Average dollar amount of check - average sale per guest






46. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






47. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






48. Provide electronic connections between hotels and other travel-related companies






49. Number of guests






50. Kept at front desk is made up of bills owed by guests in the house.