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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






2. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






3. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






4. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






5. The quality of the food the guest is served - food safety - sanitation - food cost control






6. The institution (bank - university - etc.) along with its managers and policy makers






7. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






8. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






9. Guest satisfaction - personal service - accounting for sales






10. Prosumption; Customer involvement with the production of service.






11. Business format franchising






12. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






13. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






14. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






15. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






16. The attributes (of service) that the customer cannot grasp with any of the five senses.






17. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






18. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






19. 48% - 50%






20. 1. Increase sales 2. Reduce costs






21. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






22. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






23. The product (service) can be touched or felt






24. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






25. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






26. Technological methods of efficient property maintenance and management






27. 4 pounds per person per day






28. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






29. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






30. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






31. Average dollar amount of check - average sale per guest






32. Allow customers to call a central - toll-free number and make a reservation with any property in the system






33. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






34. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






35. More you buy the cheaper it is - Purchasing economies






36. Participation rate






37. Provide electronic connections between hotels and other travel-related companies






38. The individual diner - patient - student - or resident.






39. Charges made by guests after checked out & charges by other persons not hotel guests






40. 1. Product or trade name franchising 2. Business format franchising






41. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






42. One person taking a trip 100 miles or more from home






43. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






44. Most are 1-2 nights in duration - combining business and pleasure






45. Serving our biological needs






46. The person who applies to productive work ideas - concepts - and information






47. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






48. Visit family and friends






49. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






50. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market