Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






2. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






3. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






4. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






5. Visit family and friends






6. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






7. Participation rate






8. Average dollar amount of check - average sale per guest






9. Technological methods of efficient property maintenance and management






10. Provide electronic connections between hotels and other travel-related companies






11. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






12. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






13. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






14. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






15. The study of objectively measurable characteristics of our population - such as age and income






16. The product (service) can be touched or felt






17. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






18. Serving our social needs






19. Allow customers to call a central - toll-free number and make a reservation with any property in the system






20. The person who applies to productive work ideas - concepts - and information






21. Total dollar sales / Number of guests served during the period






22. Reduced - free - low - healthy - light - lean - symbols - heart - apple






23. More you buy the cheaper it is - Purchasing economies






24. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






25. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






26. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






27. The collection of productive businesses and government organizations that serve the traveler away from home.






28. Guest satisfaction - personal service - accounting for sales






29. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






30. Made up of both money and knowledge to be gained from any job






31. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






32. Number of guests






33. The attributes (of service) that the customer cannot grasp with any of the five senses.






34. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






35. Most are 1-2 nights in duration - combining business and pleasure






36. 1. Increase sales 2. Reduce costs






37. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






38. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


39. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






40. Serving our biological needs






41. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






42. Guest room rental






43. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






44. Kept at front desk is made up of bills owed by guests in the house.






45. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






46. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






47. One person taking a trip 100 miles or more from home






48. 4 pounds per person per day






49. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






50. The institution (bank - university - etc.) along with its managers and policy makers