Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






2. Serving our biological needs






3. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






4. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






5. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






6. Technological methods of efficient property maintenance and management






7. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






8. The person who applies to productive work ideas - concepts - and information






9. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






10. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






11. People's different patterns of activities - interests and opinions.






12. Made up of both money and knowledge to be gained from any job






13. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






14. Total dollar sales / Number of guests served during the period






15. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






16. Reduced - free - low - healthy - light - lean - symbols - heart - apple






17. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






18. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






19. Provide electronic connections between hotels and other travel-related companies






20. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






21. Guest room rental






22. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






23. Visit family and friends






24. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






25. 1. Product or trade name franchising 2. Business format franchising






26. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






27. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






28. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






29. 1. Increase sales 2. Reduce costs






30. The quality of the food the guest is served - food safety - sanitation - food cost control






31. More you buy the cheaper it is - Purchasing economies






32. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






33. Rooms Sold / Total Rooms Available 300 / 500 = 60%






34. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


35. Kept at front desk is made up of bills owed by guests in the house.






36. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






37. Business format franchising






38. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






39. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






40. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






41. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






42. Serving our social needs






43. The institution (bank - university - etc.) along with its managers and policy makers






44. The individual diner - patient - student - or resident.






45. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






46. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






47. The study of objectively measurable characteristics of our population - such as age and income






48. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






49. Most are 1-2 nights in duration - combining business and pleasure






50. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.