Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






2. Allow customers to call a central - toll-free number and make a reservation with any property in the system






3. Total dollar sales / Number of guests served during the period






4. Business format franchising






5. Most are 1-2 nights in duration - combining business and pleasure






6. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






7. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






8. Prosumption; Customer involvement with the production of service.






9. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






10. Provide electronic connections between hotels and other travel-related companies






11. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






12. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






13. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






14. Guest room rental






15. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






16. 1. Increase sales 2. Reduce costs






17. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






18. Average dollar amount of check - average sale per guest






19. The person who applies to productive work ideas - concepts - and information






20. Guest satisfaction - personal service - accounting for sales






21. More you buy the cheaper it is - Purchasing economies






22. Made up of both money and knowledge to be gained from any job






23. The individual diner - patient - student - or resident.






24. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






25. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






26. Kept at front desk is made up of bills owed by guests in the house.






27. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






28. The quality of the food the guest is served - food safety - sanitation - food cost control






29. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






30. Technological methods of efficient property maintenance and management






31. The study of objectively measurable characteristics of our population - such as age and income






32. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






33. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






34. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






35. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






36. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






37. 1. Product or trade name franchising 2. Business format franchising






38. Serving our biological needs






39. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






40. 48% - 50%






41. Charges made by guests after checked out & charges by other persons not hotel guests






42. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






43. The attributes (of service) that the customer cannot grasp with any of the five senses.






44. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






45. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






46. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






47. People's different patterns of activities - interests and opinions.






48. The collection of productive businesses and government organizations that serve the traveler away from home.






49. Reduced - free - low - healthy - light - lean - symbols - heart - apple






50. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.