Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Guest satisfaction - personal service - accounting for sales






2. Serving our biological needs






3. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






4. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






5. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






6. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






7. People's different patterns of activities - interests and opinions.






8. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






9. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






10. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






11. Number of guests






12. Reduced - free - low - healthy - light - lean - symbols - heart - apple






13. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






14. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






15. Charges made by guests after checked out & charges by other persons not hotel guests






16. The person who applies to productive work ideas - concepts - and information






17. Total dollar sales / Number of guests served during the period






18. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






19. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






20. 1. Increase sales 2. Reduce costs






21. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






22. 48% - 50%






23. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






24. Guest room rental






25. 4 pounds per person per day






26. Visit family and friends






27. The institution (bank - university - etc.) along with its managers and policy makers






28. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






29. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






30. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






31. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






32. The quality of the food the guest is served - food safety - sanitation - food cost control






33. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






34. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


35. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






36. Technological methods of efficient property maintenance and management






37. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






38. Kept at front desk is made up of bills owed by guests in the house.






39. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






40. Participation rate






41. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






42. The individual diner - patient - student - or resident.






43. One person taking a trip 100 miles or more from home






44. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






45. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






46. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






47. 1. Product or trade name franchising 2. Business format franchising






48. Business format franchising






49. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






50. Serving our social needs