Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






2. Charges made by guests after checked out & charges by other persons not hotel guests






3. People's different patterns of activities - interests and opinions.






4. Number of guests






5. The product (service) can be touched or felt






6. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






7. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






8. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






9. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






10. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






11. Reduced - free - low - healthy - light - lean - symbols - heart - apple






12. The collection of productive businesses and government organizations that serve the traveler away from home.






13. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






14. Serving our social needs






15. Serving our biological needs






16. Made up of both money and knowledge to be gained from any job






17. The study of objectively measurable characteristics of our population - such as age and income






18. Guest satisfaction - personal service - accounting for sales






19. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






20. 48% - 50%






21. 1. Product or trade name franchising 2. Business format franchising






22. 1. Increase sales 2. Reduce costs






23. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






24. Provide electronic connections between hotels and other travel-related companies






25. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


26. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






27. Prosumption; Customer involvement with the production of service.






28. The institution (bank - university - etc.) along with its managers and policy makers






29. One person taking a trip 100 miles or more from home






30. Allow customers to call a central - toll-free number and make a reservation with any property in the system






31. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






32. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






33. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






34. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






35. Most are 1-2 nights in duration - combining business and pleasure






36. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






37. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






38. Technological methods of efficient property maintenance and management






39. Rooms Sold / Total Rooms Available 300 / 500 = 60%






40. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






41. Guest room rental






42. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






43. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






44. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






45. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






46. The individual diner - patient - student - or resident.






47. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






48. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






49. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






50. Business format franchising