Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The quality of the food the guest is served - food safety - sanitation - food cost control






2. Total dollar sales / Number of guests served during the period






3. The product (service) can be touched or felt






4. Reduced - free - low - healthy - light - lean - symbols - heart - apple






5. 4 pounds per person per day






6. The attributes (of service) that the customer cannot grasp with any of the five senses.






7. Provide electronic connections between hotels and other travel-related companies






8. Number of guests






9. Rooms Sold / Total Rooms Available 300 / 500 = 60%






10. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






11. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






12. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






13. Allow customers to call a central - toll-free number and make a reservation with any property in the system






14. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






15. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






16. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






17. Prosumption; Customer involvement with the production of service.






18. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






19. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


20. 48% - 50%






21. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






22. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






23. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






24. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






25. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






26. Serving our social needs






27. The individual diner - patient - student - or resident.






28. Participation rate






29. Serving our biological needs






30. Average dollar amount of check - average sale per guest






31. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






32. Most are 1-2 nights in duration - combining business and pleasure






33. Kept at front desk is made up of bills owed by guests in the house.






34. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






35. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






36. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






37. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






38. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






39. Visit family and friends






40. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






41. More you buy the cheaper it is - Purchasing economies






42. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






43. Business format franchising






44. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






45. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






46. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






47. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






48. Guest satisfaction - personal service - accounting for sales






49. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






50. Charges made by guests after checked out & charges by other persons not hotel guests