Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Kept at front desk is made up of bills owed by guests in the house.






2. 1. Product or trade name franchising 2. Business format franchising






3. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






4. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






5. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






6. 1. Increase sales 2. Reduce costs






7. Most are 1-2 nights in duration - combining business and pleasure






8. Charges made by guests after checked out & charges by other persons not hotel guests






9. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






10. Prosumption; Customer involvement with the production of service.






11. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






12. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






13. The individual diner - patient - student - or resident.






14. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






15. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






16. The collection of productive businesses and government organizations that serve the traveler away from home.






17. The attributes (of service) that the customer cannot grasp with any of the five senses.






18. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






19. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






20. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






21. People's different patterns of activities - interests and opinions.






22. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






23. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






24. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






25. Provide electronic connections between hotels and other travel-related companies






26. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






27. Reduced - free - low - healthy - light - lean - symbols - heart - apple






28. Number of guests






29. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






30. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






31. Average dollar amount of check - average sale per guest






32. Guest room rental






33. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






34. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






35. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


36. Technological methods of efficient property maintenance and management






37. More you buy the cheaper it is - Purchasing economies






38. The person who applies to productive work ideas - concepts - and information






39. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






40. Allow customers to call a central - toll-free number and make a reservation with any property in the system






41. 4 pounds per person per day






42. The study of objectively measurable characteristics of our population - such as age and income






43. Made up of both money and knowledge to be gained from any job






44. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






45. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






46. Serving our biological needs






47. The product (service) can be touched or felt






48. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






49. Participation rate






50. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.