Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Average dollar amount of check - average sale per guest






2. The quality of the food the guest is served - food safety - sanitation - food cost control






3. Prosumption; Customer involvement with the production of service.






4. The product (service) can be touched or felt






5. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






6. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






7. Number of guests






8. Technological methods of efficient property maintenance and management






9. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






10. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






11. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






12. Serving our social needs






13. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






14. 1. Product or trade name franchising 2. Business format franchising






15. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






16. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






17. The attributes (of service) that the customer cannot grasp with any of the five senses.






18. More you buy the cheaper it is - Purchasing economies






19. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






20. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






21. Business format franchising






22. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






23. Reduced - free - low - healthy - light - lean - symbols - heart - apple






24. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






25. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






26. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






27. Participation rate






28. Most are 1-2 nights in duration - combining business and pleasure






29. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






30. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






31. 48% - 50%






32. The person who applies to productive work ideas - concepts - and information






33. One person taking a trip 100 miles or more from home






34. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






35. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






36. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






37. The individual diner - patient - student - or resident.






38. Charges made by guests after checked out & charges by other persons not hotel guests






39. Made up of both money and knowledge to be gained from any job






40. The study of objectively measurable characteristics of our population - such as age and income






41. The institution (bank - university - etc.) along with its managers and policy makers






42. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






43. Visit family and friends






44. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






45. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






46. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






47. The collection of productive businesses and government organizations that serve the traveler away from home.






48. Total dollar sales / Number of guests served during the period






49. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






50. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.