SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Principles Of Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms Sold / Total Rooms Available 300 / 500 = 60%
Calculate Occupancy Rate
Who is guest of on-site foodservice
Tourism industry
Back of House Primary Responsibility
2. Technological methods of efficient property maintenance and management
Economy of scale
Trend in length of trips taken
Identify/Explain 3 types of service
Energy management systems
3. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing
Most common franchise in restaurant
Two ways to increase sales
Covers
Property management systems
4. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal
Identify/Explain 3 types of service
New-to-world Products
SMERF
Number 1 reason for travel
5. Most are 1-2 nights in duration - combining business and pleasure
How much waste does the average American generate in one day
Trend in length of trips taken
Market Segmentation
Covers
6. Visit family and friends
% of food dollar spent away from home
Tangible
Number 1 reason for travel
Psychographics
7. 48% - 50%
Inseparability
Two best ways to increase profit
Global distribution systems
% of food dollar spent away from home
8. Business format franchising
Secondary Destination
Most common franchise in restaurant
Global distribution systems
Knowledge Worker
9. The institution (bank - university - etc.) along with its managers and policy makers
New-to-world Products
Who is client of on-site foodservice
What is a health claim?
What terms are typical nutritional claims?
10. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price
Back of House Primary Responsibility
New-to-world Products
Primary Destination
Upstairs guest interest
11. Total dollar sales / Number of guests served during the period
Calculate Check Average
Back of House Primary Responsibility
Property management systems
Tourism industry
12. One person taking a trip 100 miles or more from home
Person Trip
Back of House Primary Responsibility
Suggestive selling
Dietary Schizophrenia
13. The individual diner - patient - student - or resident.
Intangible
Skills need by entry level position
Who is guest of on-site foodservice
Person Trip
14. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget
Economy of scale
Back of House Primary Responsibility
Identify/Explain 3 types of service
Skills needed by a manager
15. Guest room rental
Skills need by entry level position
Intangible
PMS
Key source of hotel revenue
16. More you buy the cheaper it is - Purchasing economies
Economy of scale
How much waste does the average American generate in one day
Hospitality Industry
Two best ways to increase profit
17. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.
4 P's of the Marketing Mix
Central reservation systems
Knowledge Worker
Dietary Schizophrenia
18. The product (service) can be touched or felt
Suggestive selling
Market Segmentation
Tangible
Calculate RevPAR
19. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.
Upstairs guest interest
Dietary Schizophrenia
House Ledger
Franchisee
20. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.
What terms are typical nutritional claims?
Market Segmentation
Economy of scale
Downstairs guest interest
21. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.
Covers
Hospitality
Knowledge Worker
Trend in length of trips taken
22. The study of objectively measurable characteristics of our population - such as age and income
Eating Market
Who is guest of on-site foodservice
Calculate Average Room Rate
Demographics
23. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.
Service
Calculate Average Room Rate
Travel Multiplier
Number 1 reason for travel
24. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums
Secondary Destination
Downstairs guest interest
Franchisee
What terms are typical nutritional claims?
25. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets
Moment of Truth
Demographics
Concierge duties
Back of House Primary Responsibility
26. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's
City Ledger
Knowledge Worker
QSR
Calculate Average Room Rate
27. Average dollar amount of check - average sale per guest
Two ways to increase sales
Check Average
Psychographics
Person Trip
28. Made up of both money and knowledge to be gained from any job
Job Benefit Mix
Trend in length of trips taken
Primary Destination
Customer relationship management systems
29. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.
Service
Job Benefit Mix
Two best ways to increase profit
What terms are typical nutritional claims?
30. Prosumption; Customer involvement with the production of service.
Two types of franchises
Inseparability
City Ledger
Food and beverage retail management systems include
31. The attributes (of service) that the customer cannot grasp with any of the five senses.
Secondary Destination
City Ledger
Intangible
Franchisee
32. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if
Inseparability
Yield Management
Tangible
Tourism industry
33. The person who applies to productive work ideas - concepts - and information
Knowledge Worker
PMS
Economy of scale
Customer relationship management systems
34. People's different patterns of activities - interests and opinions.
What terms are typical nutritional claims?
Identify/Explain 3 types of service
Consumerism
Psychographics
35. Provide electronic connections between hotels and other travel-related companies
Two ways to increase sales
Psychographics
Dietary Schizophrenia
Global distribution systems
36. 1. Increase sales 2. Reduce costs
Two best ways to increase profit
Hospitality Industry
Primary Destination
Two types of franchises
37. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets
Covers
Eating Market
New-to-world Products
Downstairs guest interest
38. 1. Product or trade name franchising 2. Business format franchising
Two types of franchises
New-to-world Products
Job Benefit Mix
Moment of Truth
39. Kept at front desk is made up of bills owed by guests in the house.
City Ledger
Intangible
Moment of Truth
House Ledger
40. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas
Two best ways to increase profit
Dining Market
Primary Destination
Franchisee
41. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'
Most common franchise in restaurant
PMS
Franchise
Suggestive selling
42. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.
Skills needed by a manager
Economy of scale
Eatertainment
Trend in length of trips taken
43. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting
Eatertainment
Psychographics
PMS
Who is client of on-site foodservice
44. Charges made by guests after checked out & charges by other persons not hotel guests
What is a health claim?
City Ledger
Trend in length of trips taken
Hospitality
45. The quality of the food the guest is served - food safety - sanitation - food cost control
Calculate Average Room Rate
Back of House Primary Responsibility
How much waste does the average American generate in one day
Two ways to increase sales
46. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.
House Ledger
What is a health claim?
Knowledge Worker
Tangible
47. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.
PMS
Home Meal Replacement
Franchise
Dietary Schizophrenia
48. Number of guests
Suggestive selling
Covers
Back of House Primary Responsibility
Most common franchise in restaurant
49. Serving our biological needs
Eating Market
Calculate Check Average
Demographics
Hospitality
50. Participation rate
How is success measured in on-site foodservice operations
Check Average
Identify/Explain 3 types of service
Hospitality