Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People's different patterns of activities - interests and opinions.






2. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






3. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






4. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






5. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






6. Serving our social needs






7. 4 pounds per person per day






8. Visit family and friends






9. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






10. The individual diner - patient - student - or resident.






11. Provide electronic connections between hotels and other travel-related companies






12. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






13. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






14. More you buy the cheaper it is - Purchasing economies






15. Made up of both money and knowledge to be gained from any job






16. 48% - 50%






17. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






18. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






19. The quality of the food the guest is served - food safety - sanitation - food cost control






20. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






21. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






22. The study of objectively measurable characteristics of our population - such as age and income






23. 1. Product or trade name franchising 2. Business format franchising






24. Average dollar amount of check - average sale per guest






25. Serving our biological needs






26. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






27. Number of guests






28. 1. Increase sales 2. Reduce costs






29. The collection of productive businesses and government organizations that serve the traveler away from home.






30. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






31. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






32. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






33. Technological methods of efficient property maintenance and management






34. Prosumption; Customer involvement with the production of service.






35. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






36. The person who applies to productive work ideas - concepts - and information






37. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






38. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






39. Rooms Sold / Total Rooms Available 300 / 500 = 60%






40. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






41. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






42. Reduced - free - low - healthy - light - lean - symbols - heart - apple






43. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






44. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






45. Guest room rental






46. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






47. Allow customers to call a central - toll-free number and make a reservation with any property in the system






48. Most are 1-2 nights in duration - combining business and pleasure






49. Charges made by guests after checked out & charges by other persons not hotel guests






50. Business format franchising