Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Kept at front desk is made up of bills owed by guests in the house.






2. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






3. Serving our biological needs






4. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






5. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






6. 1. Product or trade name franchising 2. Business format franchising






7. Technological methods of efficient property maintenance and management






8. Average dollar amount of check - average sale per guest






9. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






10. Business format franchising






11. Made up of both money and knowledge to be gained from any job






12. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






13. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






14. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






15. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






16. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






17. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






18. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






19. Guest satisfaction - personal service - accounting for sales






20. Provide electronic connections between hotels and other travel-related companies






21. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






22. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






23. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






24. Charges made by guests after checked out & charges by other persons not hotel guests






25. The quality of the food the guest is served - food safety - sanitation - food cost control






26. Prosumption; Customer involvement with the production of service.






27. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

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28. The attributes (of service) that the customer cannot grasp with any of the five senses.






29. Visit family and friends






30. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






31. The person who applies to productive work ideas - concepts - and information






32. Reduced - free - low - healthy - light - lean - symbols - heart - apple






33. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






34. More you buy the cheaper it is - Purchasing economies






35. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






36. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






37. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






38. The study of objectively measurable characteristics of our population - such as age and income






39. 48% - 50%






40. The product (service) can be touched or felt






41. People's different patterns of activities - interests and opinions.






42. 4 pounds per person per day






43. Number of guests






44. Participation rate






45. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






46. One person taking a trip 100 miles or more from home






47. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






48. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






49. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






50. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.