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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reduced - free - low - healthy - light - lean - symbols - heart - apple






2. Provide electronic connections between hotels and other travel-related companies






3. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






4. 4 pounds per person per day






5. Total dollar sales / Number of guests served during the period






6. The collection of productive businesses and government organizations that serve the traveler away from home.






7. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






8. Most are 1-2 nights in duration - combining business and pleasure






9. Allow customers to call a central - toll-free number and make a reservation with any property in the system






10. One person taking a trip 100 miles or more from home






11. The person who applies to productive work ideas - concepts - and information






12. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






13. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






14. Average dollar amount of check - average sale per guest






15. More you buy the cheaper it is - Purchasing economies






16. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






17. The attributes (of service) that the customer cannot grasp with any of the five senses.






18. Rooms Sold / Total Rooms Available 300 / 500 = 60%






19. 1. Increase sales 2. Reduce costs






20. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






21. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






22. The study of objectively measurable characteristics of our population - such as age and income






23. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






24. Charges made by guests after checked out & charges by other persons not hotel guests






25. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






26. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






27. Guest satisfaction - personal service - accounting for sales






28. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






29. The quality of the food the guest is served - food safety - sanitation - food cost control






30. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






31. 48% - 50%






32. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






33. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






34. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






35. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






36. The institution (bank - university - etc.) along with its managers and policy makers






37. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






38. Made up of both money and knowledge to be gained from any job






39. Kept at front desk is made up of bills owed by guests in the house.






40. Technological methods of efficient property maintenance and management






41. Serving our biological needs






42. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


43. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






44. Number of guests






45. People's different patterns of activities - interests and opinions.






46. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






47. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






48. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






49. 1. Product or trade name franchising 2. Business format franchising






50. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.