SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Principles Of Hospitality
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 pounds per person per day
Covers
How much waste does the average American generate in one day
Service
Who is guest of on-site foodservice
2. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets
QSR
Calculate Average Room Rate
Concierge duties
New-to-world Products
3. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them
SMERF
Upstairs guest interest
Who is client of on-site foodservice
Downstairs guest interest
4. Allow customers to call a central - toll-free number and make a reservation with any property in the system
Check Average
Job Benefit Mix
Dining Market
Central reservation systems
5. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.
% of food dollar spent away from home
Market Segmentation
Two types of franchises
Hospitality Industry
6. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.
Eatertainment
PMS
Tourism industry
Calculate Occupancy Rate
7. The institution (bank - university - etc.) along with its managers and policy makers
Franchise
SMERF
Eating Market
Who is client of on-site foodservice
8. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.
Customer relationship management systems
Moment of Truth
Franchisee
Key source of hotel revenue
9. The attributes (of service) that the customer cannot grasp with any of the five senses.
Yield Management
Downstairs guest interest
Service
Intangible
10. More you buy the cheaper it is - Purchasing economies
Job Benefit Mix
Who is client of on-site foodservice
Franchise
Economy of scale
11. Average dollar amount of check - average sale per guest
Check Average
What is a health claim?
Covers
Demographics
12. Prosumption; Customer involvement with the production of service.
Franchisee
Front of House Primary Responsibility
Inseparability
How much waste does the average American generate in one day
13. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.
Calculate Check Average
What is a health claim?
Skills need by entry level position
Eating Market
14. Sales - catering - purchasing - inventory - time - attendance - labor scheduling
Franchise
Food and beverage retail management systems include
Knowledge Worker
Upstairs guest interest
15. Serving our biological needs
Job Benefit Mix
New Product
What terms are typical nutritional claims?
Eating Market
16. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums
Home Meal Replacement
Secondary Destination
New Product
Demographics
17. Number of guests
Back of House Primary Responsibility
Skills need by entry level position
Number 1 reason for travel
Covers
18. The individual diner - patient - student - or resident.
Global distribution systems
Who is guest of on-site foodservice
Identify/Explain 3 types of service
Intangible
19. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting
Front of House Primary Responsibility
QSR
Upstairs guest interest
PMS
20. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR
Calculate Average Room Rate
Franchisee
How much waste does the average American generate in one day
Dining Market
21. 1. Product or trade name franchising 2. Business format franchising
Global distribution systems
Job Benefit Mix
Two types of franchises
Suggestive selling
22. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.
Franchisee
Travel Multiplier
Eatertainment
Upstairs guest interest
23. Made up of both money and knowledge to be gained from any job
Job Benefit Mix
Who is client of on-site foodservice
Franchisee
Skills need by entry level position
24. Business format franchising
Most common franchise in restaurant
Service
Global distribution systems
Franchisee
25. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's
House Ledger
Two types of franchises
QSR
Calculate Occupancy Rate
26. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'
Job Benefit Mix
Secondary Destination
Moment of Truth
Suggestive selling
27. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.
House Ledger
Travel Multiplier
Two best ways to increase profit
Hospitality
28. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.
Home Meal Replacement
Dietary Schizophrenia
Covers
Yield Management
29. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair
Consumerism
PMS
Key source of hotel revenue
Franchisee
30. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.
Dietary Schizophrenia
Market Segmentation
4 P's of the Marketing Mix
Primary Destination
31. Participation rate
Downstairs guest interest
New-to-world Products
Who is guest of on-site foodservice
How is success measured in on-site foodservice operations
32. The study of objectively measurable characteristics of our population - such as age and income
Demographics
Psychographics
Skills needed by a manager
Home Meal Replacement
33. Guest room rental
Key source of hotel revenue
Downstairs guest interest
Two ways to increase sales
PMS
34. The product (service) can be touched or felt
Tangible
Psychographics
QSR
Hospitality
35. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget
Economy of scale
Most common franchise in restaurant
Skills needed by a manager
Two ways to increase sales
36. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek
Identify/Explain 3 types of service
House Ledger
Tourism industry
What is a health claim?
37. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.
Calculate RevPAR
Two ways to increase sales
Eatertainment
New-to-world Products
38. Serving our social needs
Dining Market
Franchisee
Upstairs guest interest
Calculate Check Average
39. Rooms Sold / Total Rooms Available 300 / 500 = 60%
New-to-world Products
Calculate Occupancy Rate
Two ways to increase sales
Eating Market
40. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.
Tangible
City Ledger
Franchise
Downstairs guest interest
41. The person who applies to productive work ideas - concepts - and information
Central reservation systems
Calculate Check Average
Who is guest of on-site foodservice
Knowledge Worker
42. Charges made by guests after checked out & charges by other persons not hotel guests
Calculate Check Average
Who is client of on-site foodservice
Two ways to increase sales
City Ledger
43. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets
Concierge duties
New-to-world Products
Economy of scale
Eating Market
44. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T
Food and beverage retail management systems include
Property management systems
Moment of Truth
Customer relationship management systems
45. The quality of the food the guest is served - food safety - sanitation - food cost control
Back of House Primary Responsibility
Market Segmentation
Check Average
Number 1 reason for travel
46. Technological methods of efficient property maintenance and management
Tourism industry
Energy management systems
Consumerism
Primary Destination
47. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing
% of food dollar spent away from home
Calculate RevPAR
Property management systems
Upstairs guest interest
48. Reduced - free - low - healthy - light - lean - symbols - heart - apple
Demographics
Central reservation systems
What terms are typical nutritional claims?
Moment of Truth
49. Provide electronic connections between hotels and other travel-related companies
Who is guest of on-site foodservice
Market Segmentation
Global distribution systems
% of food dollar spent away from home
50. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
Sorry!:) No result found.
Can you answer 50 questions in 15 minutes?
Let me suggest you:
Browse all subjects
Browse all tests
Most popular tests
Major Subjects
Tests & Exams
AP
CLEP
DSST
GRE
SAT
GMAT
Certifications
CISSP go to https://www.isc2.org/
PMP
ITIL
RHCE
MCTS
More...
IT Skills
Android Programming
Data Modeling
Objective C Programming
Basic Python Programming
Adobe Illustrator
More...
Business Skills
Advertising Techniques
Business Accounting Basics
Business Strategy
Human Resource Management
Marketing Basics
More...
Soft Skills
Body Language
People Skills
Public Speaking
Persuasion
Job Hunting And Resumes
More...
Vocabulary
GRE Vocab
SAT Vocab
TOEFL Essential Vocab
Basic English Words For All
Global Words You Should Know
Business English
More...
Languages
AP German Vocab
AP Latin Vocab
SAT Subject Test: French
Italian Survival
Norwegian Survival
More...
Engineering
Audio Engineering
Computer Science Engineering
Aerospace Engineering
Chemical Engineering
Structural Engineering
More...
Health Sciences
Basic Nursing Skills
Health Science Language Fundamentals
Veterinary Technology Medical Language
Cardiology
Clinical Surgery
More...
English
Grammar Fundamentals
Literary And Rhetorical Vocab
Elements Of Style Vocab
Introduction To English Major
Complete Advanced Sentences
Literature
Homonyms
More...
Math
Algebra Formulas
Basic Arithmetic: Measurements
Metric Conversions
Geometric Properties
Important Math Facts
Number Sense Vocab
Business Math
More...
Other Major Subjects
Science
Economics
History
Law
Performing-arts
Cooking
Logic & Reasoning
Trivia
Browse all subjects
Browse all tests
Most popular tests