Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4 pounds per person per day






2. Guest room rental






3. Rooms Sold / Total Rooms Available 300 / 500 = 60%






4. Made up of both money and knowledge to be gained from any job






5. 1. Increase sales 2. Reduce costs






6. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






7. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






8. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






9. Serving our social needs






10. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






11. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






12. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






13. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






14. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






15. Guest satisfaction - personal service - accounting for sales






16. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






17. Number of guests






18. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






19. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






20. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






21. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






22. The attributes (of service) that the customer cannot grasp with any of the five senses.






23. The individual diner - patient - student - or resident.






24. One person taking a trip 100 miles or more from home






25. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

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26. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






27. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






28. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






29. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






30. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






31. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






32. The quality of the food the guest is served - food safety - sanitation - food cost control






33. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






34. Technological methods of efficient property maintenance and management






35. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






36. Business format franchising






37. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






38. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






39. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






40. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






41. Charges made by guests after checked out & charges by other persons not hotel guests






42. Most are 1-2 nights in duration - combining business and pleasure






43. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






44. Serving our biological needs






45. Reduced - free - low - healthy - light - lean - symbols - heart - apple






46. People's different patterns of activities - interests and opinions.






47. The collection of productive businesses and government organizations that serve the traveler away from home.






48. The product (service) can be touched or felt






49. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






50. The person who applies to productive work ideas - concepts - and information