Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Made up of both money and knowledge to be gained from any job






2. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






3. Provide electronic connections between hotels and other travel-related companies






4. Prosumption; Customer involvement with the production of service.






5. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






6. 1. Product or trade name franchising 2. Business format franchising






7. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






8. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






9. One person taking a trip 100 miles or more from home






10. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






11. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






12. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






13. Serving our biological needs






14. 48% - 50%






15. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






16. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






17. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






18. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






19. Serving our social needs






20. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






21. The product (service) can be touched or felt






22. Rooms Sold / Total Rooms Available 300 / 500 = 60%






23. People's different patterns of activities - interests and opinions.






24. Kept at front desk is made up of bills owed by guests in the house.






25. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






26. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






27. Technological methods of efficient property maintenance and management






28. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






29. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






30. Total dollar sales / Number of guests served during the period






31. 4 pounds per person per day






32. Allow customers to call a central - toll-free number and make a reservation with any property in the system






33. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






34. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






35. Number of guests






36. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






37. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






38. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






39. Guest room rental






40. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






41. Visit family and friends






42. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






43. More you buy the cheaper it is - Purchasing economies






44. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






45. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






46. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






47. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






48. Business format franchising






49. Guest satisfaction - personal service - accounting for sales






50. Charges made by guests after checked out & charges by other persons not hotel guests