Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






2. Provide electronic connections between hotels and other travel-related companies






3. People's different patterns of activities - interests and opinions.






4. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






5. Guest satisfaction - personal service - accounting for sales






6. The study of objectively measurable characteristics of our population - such as age and income






7. The person who applies to productive work ideas - concepts - and information






8. The attributes (of service) that the customer cannot grasp with any of the five senses.






9. 1. Product or trade name franchising 2. Business format franchising






10. More you buy the cheaper it is - Purchasing economies






11. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






12. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






13. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






14. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






15. The product (service) can be touched or felt






16. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






17. The collection of productive businesses and government organizations that serve the traveler away from home.






18. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






19. Participation rate






20. Charges made by guests after checked out & charges by other persons not hotel guests






21. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

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22. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






23. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






24. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






25. Serving our biological needs






26. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






27. Reduced - free - low - healthy - light - lean - symbols - heart - apple






28. One person taking a trip 100 miles or more from home






29. Most are 1-2 nights in duration - combining business and pleasure






30. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






31. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






32. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






33. Allow customers to call a central - toll-free number and make a reservation with any property in the system






34. Rooms Sold / Total Rooms Available 300 / 500 = 60%






35. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






36. The individual diner - patient - student - or resident.






37. Guest room rental






38. Kept at front desk is made up of bills owed by guests in the house.






39. Number of guests






40. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






41. The institution (bank - university - etc.) along with its managers and policy makers






42. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






43. Total dollar sales / Number of guests served during the period






44. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






45. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






46. 1. Increase sales 2. Reduce costs






47. Average dollar amount of check - average sale per guest






48. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






49. 48% - 50%






50. Visit family and friends