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Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






2. Serving our biological needs






3. The study of objectively measurable characteristics of our population - such as age and income






4. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






5. Technological methods of efficient property maintenance and management






6. 1. Product or trade name franchising 2. Business format franchising






7. Reduced - free - low - healthy - light - lean - symbols - heart - apple






8. Participation rate






9. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






10. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






11. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






12. Number of guests






13. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






14. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






15. Rooms Sold / Total Rooms Available 300 / 500 = 60%






16. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






17. Charges made by guests after checked out & charges by other persons not hotel guests






18. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






19. One person taking a trip 100 miles or more from home






20. Made up of both money and knowledge to be gained from any job






21. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






22. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






23. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






24. Guest satisfaction - personal service - accounting for sales






25. The quality of the food the guest is served - food safety - sanitation - food cost control






26. The institution (bank - university - etc.) along with its managers and policy makers






27. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






28. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






29. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






30. Guest room rental






31. Kept at front desk is made up of bills owed by guests in the house.






32. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






33. More you buy the cheaper it is - Purchasing economies






34. Most are 1-2 nights in duration - combining business and pleasure






35. Serving our social needs






36. Provide electronic connections between hotels and other travel-related companies






37. Total dollar sales / Number of guests served during the period






38. The product (service) can be touched or felt






39. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






40. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






41. The collection of productive businesses and government organizations that serve the traveler away from home.






42. 4 pounds per person per day






43. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






44. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






45. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






46. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






47. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






48. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






49. People's different patterns of activities - interests and opinions.






50. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






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