Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People's different patterns of activities - interests and opinions.






2. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






3. The study of objectively measurable characteristics of our population - such as age and income






4. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






5. Provide electronic connections between hotels and other travel-related companies






6. Technological methods of efficient property maintenance and management






7. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






8. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th

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9. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






10. Guest satisfaction - personal service - accounting for sales






11. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






12. The quality of the food the guest is served - food safety - sanitation - food cost control






13. 1. Product or trade name franchising 2. Business format franchising






14. Number of guests






15. Serving our biological needs






16. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






17. Rooms Sold / Total Rooms Available 300 / 500 = 60%






18. The individual diner - patient - student - or resident.






19. Reduced - free - low - healthy - light - lean - symbols - heart - apple






20. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






21. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






22. Allow customers to call a central - toll-free number and make a reservation with any property in the system






23. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






24. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






25. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






26. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






27. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






28. The attributes (of service) that the customer cannot grasp with any of the five senses.






29. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






30. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






31. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






32. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






33. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






34. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






35. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






36. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






37. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






38. Made up of both money and knowledge to be gained from any job






39. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






40. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






41. Serving our social needs






42. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






43. The institution (bank - university - etc.) along with its managers and policy makers






44. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






45. Charges made by guests after checked out & charges by other persons not hotel guests






46. Kept at front desk is made up of bills owed by guests in the house.






47. 4 pounds per person per day






48. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






49. The product (service) can be touched or felt






50. The person who applies to productive work ideas - concepts - and information