Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






2. Made up of both money and knowledge to be gained from any job






3. 1. Increase sales 2. Reduce costs






4. Participation rate






5. The product (service) can be touched or felt






6. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






7. Visit family and friends






8. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






9. Kept at front desk is made up of bills owed by guests in the house.






10. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






11. Guest room rental






12. One person taking a trip 100 miles or more from home






13. The quality of the food the guest is served - food safety - sanitation - food cost control






14. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






15. 4 pounds per person per day






16. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






17. 48% - 50%






18. People's different patterns of activities - interests and opinions.






19. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






20. Serving our biological needs






21. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






22. Total dollar sales / Number of guests served during the period






23. The attributes (of service) that the customer cannot grasp with any of the five senses.






24. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






25. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






26. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






27. The collection of productive businesses and government organizations that serve the traveler away from home.






28. Allow customers to call a central - toll-free number and make a reservation with any property in the system






29. The person who applies to productive work ideas - concepts - and information






30. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






31. Guest satisfaction - personal service - accounting for sales






32. The study of objectively measurable characteristics of our population - such as age and income






33. Prosumption; Customer involvement with the production of service.






34. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






35. Charges made by guests after checked out & charges by other persons not hotel guests






36. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






37. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






38. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






39. More you buy the cheaper it is - Purchasing economies






40. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






41. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


42. Business format franchising






43. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






44. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






45. The individual diner - patient - student - or resident.






46. Serving our social needs






47. Provide electronic connections between hotels and other travel-related companies






48. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






49. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






50. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets