Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People's different patterns of activities - interests and opinions.






2. Provide electronic connections between hotels and other travel-related companies






3. Participation rate






4. 4 pounds per person per day






5. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






6. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






7. Charges made by guests after checked out & charges by other persons not hotel guests






8. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






9. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






10. The collection of productive businesses and government organizations that serve the traveler away from home.






11. The individual diner - patient - student - or resident.






12. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






13. Technological methods of efficient property maintenance and management






14. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






15. The person who applies to productive work ideas - concepts - and information






16. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






17. Visit family and friends






18. The study of objectively measurable characteristics of our population - such as age and income






19. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






20. Prosumption; Customer involvement with the production of service.






21. Serving our social needs






22. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






23. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






24. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






25. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






26. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






27. Reduced - free - low - healthy - light - lean - symbols - heart - apple






28. Guest room rental






29. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






30. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






31. The institution (bank - university - etc.) along with its managers and policy makers






32. Serving our biological needs






33. The product (service) can be touched or felt






34. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






35. 1. Increase sales 2. Reduce costs






36. Number of guests






37. One person taking a trip 100 miles or more from home






38. Rooms Sold / Total Rooms Available 300 / 500 = 60%






39. Most are 1-2 nights in duration - combining business and pleasure






40. Allow customers to call a central - toll-free number and make a reservation with any property in the system






41. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


42. More you buy the cheaper it is - Purchasing economies






43. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






44. Guest satisfaction - personal service - accounting for sales






45. 1. Product or trade name franchising 2. Business format franchising






46. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






47. Average dollar amount of check - average sale per guest






48. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






49. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






50. Business format franchising