Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Most are 1-2 nights in duration - combining business and pleasure






2. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






3. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






4. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






5. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






6. 1. Increase sales 2. Reduce costs






7. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






8. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






9. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






10. Average dollar amount of check - average sale per guest






11. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






12. 1. Product or trade name franchising 2. Business format franchising






13. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






14. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






15. 48% - 50%






16. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






17. Number of guests






18. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






19. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






20. Guest room rental






21. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






22. The product (service) can be touched or felt






23. The collection of productive businesses and government organizations that serve the traveler away from home.






24. Serving our biological needs






25. Allow customers to call a central - toll-free number and make a reservation with any property in the system






26. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






27. The attributes (of service) that the customer cannot grasp with any of the five senses.






28. The quality of the food the guest is served - food safety - sanitation - food cost control






29. The study of objectively measurable characteristics of our population - such as age and income






30. Visit family and friends






31. Rooms Sold / Total Rooms Available 300 / 500 = 60%






32. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


33. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






34. One person taking a trip 100 miles or more from home






35. Reduced - free - low - healthy - light - lean - symbols - heart - apple






36. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






37. Made up of both money and knowledge to be gained from any job






38. The institution (bank - university - etc.) along with its managers and policy makers






39. More you buy the cheaper it is - Purchasing economies






40. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






41. Guest satisfaction - personal service - accounting for sales






42. The person who applies to productive work ideas - concepts - and information






43. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






44. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






45. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






46. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






47. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






48. People's different patterns of activities - interests and opinions.






49. Technological methods of efficient property maintenance and management






50. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.