Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Business format franchising






2. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






3. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






4. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






5. Visit family and friends






6. The attributes (of service) that the customer cannot grasp with any of the five senses.






7. Charges made by guests after checked out & charges by other persons not hotel guests






8. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






9. The individual diner - patient - student - or resident.






10. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






11. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






12. 48% - 50%






13. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






14. Participation rate






15. Made up of both money and knowledge to be gained from any job






16. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






17. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






18. The person who applies to productive work ideas - concepts - and information






19. Guest room rental






20. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


21. 4 pounds per person per day






22. The institution (bank - university - etc.) along with its managers and policy makers






23. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






24. Guest satisfaction - personal service - accounting for sales






25. 1. Product or trade name franchising 2. Business format franchising






26. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






27. The quality of the food the guest is served - food safety - sanitation - food cost control






28. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






29. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






30. More you buy the cheaper it is - Purchasing economies






31. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






32. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






33. Number of guests






34. Allow customers to call a central - toll-free number and make a reservation with any property in the system






35. 1. Increase sales 2. Reduce costs






36. Total dollar sales / Number of guests served during the period






37. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






38. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






39. Average dollar amount of check - average sale per guest






40. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






41. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






42. The study of objectively measurable characteristics of our population - such as age and income






43. Most are 1-2 nights in duration - combining business and pleasure






44. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






45. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






46. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






47. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






48. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






49. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






50. Provide electronic connections between hotels and other travel-related companies