Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






2. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






3. Guest room rental






4. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






5. 4 pounds per person per day






6. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






7. Computer programs used throughout a hotel to keep track of guest registration - reservations - guest folio management - room selections - accounting - supply inventory - and purchasing






8. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






9. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






10. The attributes (of service) that the customer cannot grasp with any of the five senses.






11. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






12. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






13. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






14. People's different patterns of activities - interests and opinions.






15. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






16. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






17. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






18. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






19. Serving our biological needs






20. Reduced - free - low - healthy - light - lean - symbols - heart - apple






21. Guest satisfaction - personal service - accounting for sales






22. One person taking a trip 100 miles or more from home






23. Must keep in mind 3 objectives: 1 - making the guest welcome personally 2 - making things work fro the guests 3 - making sure that the operation will continue to provide service and meet budget






24. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






25. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


26. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






27. 1. Product or trade name franchising 2. Business format franchising






28. Number of guests






29. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






30. Visit family and friends






31. Technological methods of efficient property maintenance and management






32. Allow customers to call a central - toll-free number and make a reservation with any property in the system






33. Server suggesting something for meal - e.g. 'X wine goes well with Y dish'






34. Business format franchising is the type of franchise in hospitality. Includes use of the product (& service) along with access to & use of - all other systems & standards associated with the business.






35. The individual diner - patient - student - or resident.






36. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






37. The study of objectively measurable characteristics of our population - such as age and income






38. The collection of productive businesses and government organizations that serve the traveler away from home.






39. More you buy the cheaper it is - Purchasing economies






40. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






41. Average dollar amount of check - average sale per guest






42. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






43. Charges made by guests after checked out & charges by other persons not hotel guests






44. Provide electronic connections between hotels and other travel-related companies






45. Serving our social needs






46. Total dollar sales / Number of guests served during the period






47. The product (service) can be touched or felt






48. 48% - 50%






49. Made up of both money and knowledge to be gained from any job






50. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.