Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






2. Prosumption; Customer involvement with the production of service.






3. Made up of both money and knowledge to be gained from any job






4. Reduced - free - low - healthy - light - lean - symbols - heart - apple






5. Visit family and friends






6. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






7. Kept at front desk is made up of bills owed by guests in the house.






8. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






9. Product - The guest experience - the food plus the server Price - Value pricing - prices in line with customer expectations Place - Location - multiply the number of places in which their product can be offered Promotion - Advertising - conducted th


10. Technological methods of efficient property maintenance and management






11. Guest satisfaction - personal service - accounting for sales






12. Total dollar sales / Number of guests served during the period






13. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






14. 1. Product or trade name franchising 2. Business format franchising






15. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






16. 4 pounds per person per day






17. Participation rate






18. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






19. Average dollar amount of check - average sale per guest






20. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






21. The attributes (of service) that the customer cannot grasp with any of the five senses.






22. Serving our biological needs






23. Stopover - draw people from nearby areas or induce people to stop on the way by - Sports centers - zoos & aquariums - museums






24. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






25. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






26. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






27. More you buy the cheaper it is - Purchasing economies






28. People's different patterns of activities - interests and opinions.






29. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






30. 1. Increase sales 2. Reduce costs






31. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






32. The reception & entertainment of guests - visitors - or strangers with liberality and goodwill. Institutions that offer shelter - food - or both to people away from home. Hotels - restaurants - casinos - attractions - etc.






33. The study of objectively measurable characteristics of our population - such as age and income






34. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






35. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






36. The person who applies to productive work ideas - concepts - and information






37. The product (service) can be touched or felt






38. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






39. Rooms Sold / Total Rooms Available 300 / 500 = 60%






40. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






41. The institution (bank - university - etc.) along with its managers and policy makers






42. A product new to that establishment's menu. Wendy's adding baked potato as an entree.






43. 1. Increase customer base by advertising & promotions 2. Increase sales to current customers by menu redesign - bundling & suggestive selling.






44. Serving our social needs






45. 48% - 50%






46. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






47. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






48. Number of guests






49. Business format franchising






50. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.