Test your basic knowledge |

Principles Of Hospitality

Subject : hospitality
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Participation rate






2. Consumers are concerned about their health & about pleasing themselves. Sometimes they act on their concerns & sometimes on their need for pleasure. Sometimes they watch what they eat at home - but are less careful when dining out.






3. Market segment for lodging business that originates from five primary sources: Social - Military - Educational - Religious & Fraternal






4. 48% - 50%






5. 1. Electronic-mechanical - range from vending machines to such services as automated check in/out 2. Indirect personal - include telephone or email contacts such as hotel reservations - reservation desk at a restaurant - a room-service taker - housek






6. Provide guest service and information. Knows the right restaurant - best shows - and can get reservations or tickets






7. Owner of a franchise & possibly land - building - furniture & fixtures or a lease on them. Responsible for hiring employees - supervising daily operations & generally representing themselves in the community as independent businesspeople.






8. Includes hotels & restaurants as well as many other types of institutions that offer shelter and/or food (& entertainment - etc.) to people away from home.






9. Involves varying room rates according to the demand for rooms in any given time period. Based on combining a history of room demand with current forecast for demand. Get the best combination of occupancy & ADR. No need to sell rooms at a discount if






10. Most are 1-2 nights in duration - combining business and pleasure






11. Reduced - free - low - healthy - light - lean - symbols - heart - apple






12. Ties the food or meal with health status or disease prevention - usually relates to & mentions a specific disease.






13. Databases that identify guests' occupancy patterns - lengths of stay - demographic information - types of business - and individual customer profiles






14. The collection of productive businesses and government organizations that serve the traveler away from home.






15. Educating consumers & acting as advocates - influence social change in an effort to protect rights of consumer. A modern movement for the protection of the consumer against useless - inferior - or dangerous products - misleading advertising - unfair






16. Identifies groups of customers and prospects who share sufficient characteristics in common that a product and service can be designed and brought to market for their needs.






17. Property Management System - Computer programs that provide more efficiently the information needed to personnel who need to know. Integrates all systems - reservations - front desk - housekeeping - food & beverage - & accounting






18. A product that has not been served before commercially - Egg McMuffin & Chicken McNuggets






19. Quick Service Restaurants - simplification & standardized purchasing - production & service - convenient - McDonald's






20. Not a restaurant - a delivery method features American comfort foods - chicken - turkey & ham prepared like consumer would make at home - home style cooking. Pizza - Boston Market






21. 4 pounds per person per day






22. Rooms revenue / Available rooms or paid occupancy percentage * ADR $18000 / 500 = $36 RevPAR






23. What you find upstairs in a hotel - guest rooms - give up extra services for a lower price






24. Number of guests






25. Average dollar amount of check - average sale per guest






26. Guest room rental






27. The individual diner - patient - student - or resident.






28. All actions & reactions that customers perceive they have purchased. Is performed for the guest by people or by systems such as remote check in/out. Performance of the organization and its staff.






29. Measure the effect of initial spending together with the chain of expenditures that result. For example - a dollar spent in a hotel - some portion of it goes to employees - suppliers - and owners who in turn re-spend it.






30. Want the traditional lobby floor attractions of a full-service hotel: dining rooms - cocktail lounges - meeting & banquet rooms - etc. Are willing to pay for extras either because are necessary or they can afford them






31. Theme restaurants in which the diner's experience is centered in the entertainment provided by the restaurant's stage-set-like decor - Hard Rock Cafe - Dave & Buster's. Combine food with various kinds of entertainment - relatively new on scene.






32. Serving our social needs






33. Touring - have a wide market & draw travelers from great distances - Grand Canyon - Disney World - Las Vegas






34. People's different patterns of activities - interests and opinions.






35. Business format franchising






36. Are guests encounters; Any time a staff member has the opportunity to make the guest happy; Every hospitality organization has thousands of these every day; Service provider and customer must work together in order for the service to be successful; T






37. Serving our biological needs






38. Sales - catering - purchasing - inventory - time - attendance - labor scheduling






39. Visit family and friends






40. Technological methods of efficient property maintenance and management






41. 1. Increase sales 2. Reduce costs






42. Dollar sales / Number of rooms sold $18000 / 300 = $60 ADR






43. Made up of both money and knowledge to be gained from any job






44. Provide electronic connections between hotels and other travel-related companies






45. The person who applies to productive work ideas - concepts - and information






46. May not require any skills - dishwasher - busser - etc. - but knowledge can be learned from these jobs.






47. Guest satisfaction - personal service - accounting for sales






48. Prosumption; Customer involvement with the production of service.






49. The study of objectively measurable characteristics of our population - such as age and income






50. The product (service) can be touched or felt