Test your basic knowledge |

Product And Service Management

Subject : business-skills
Instructions:
  • Answer 45 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Criteria for determining a product's ability to meet specified guidelines or requirements.






2. Services that are offered with a product such as maintenance - delivery - or repair.






3. A guideline affecting the kinds of special activities - such as contests and prizes - that businesses use to attract customers and to increase sales.






4. The ways in which businesses handle - or manage - their product mixes.






5. The decision a customer makes on the brand - type - model - etc. - to buy.






6. Marketing element referring to selection of the various types of communications that marketers use to inform - persuade - or remind customers of their products.






7. A guideline affecting the kinds of goods and services that businesses offer to customers.






8. Goals a company hopes to accomplish through its pricing strategies.






9. A description of the depth of a business's product mix offering a great many items in the product line.






10. Marketing element referring to what goods - services - or ideas a business will offer its customers.






11. A marketing function that involves the determining and adjusting of prices to maximize return and meet customers' perceptions of value.






12. A product mix dimension referring to the number of product lines carried by a company.






13. A career that involves monitoring and developing one or more existing products.






14. A type of rivalry between or among businesses that focuses on the use of price to attract scarce customer dollars.






15. A marketing function that involves obtaining - developing - maintaining - and improving a product or service mix in response to market opportunities.






16. The producer's responsibility for any injury that the business's products may cause.






17. An individual who monitors one or more existing products and develops new Products






18. A group of related product items.






19. The particular assortment of products that a business offers in order to meet the needs of its markets and its company goals.






20. A framework for the promotional activities of a business.






21. A pricing strategy that involves setting prices higher than those of the competition.






22. The stages through which goods and services move from the time they are introduced on the market until they are taken off the market.






23. The product life cycle stage in which sales and profits fall rapidly.






24. A name - term - symbol - or design (or combination of them) that identifies a product and distinguishes it from competitors products.






25. A marketing function needed to communicate information about goods - services - images - and/or ideas to achieve a desired outcome. Marketing element referring to the various types of communications that marketers use to inform - persuade - or remind






26. The removal from the marketplace of a product that is defective or hazardous to consumers.






27. Marketing element focusing on considerations in getting a selected product in the right place at the right time






28. The product life cycle stage in which sales peak and then increase at a slower rate or start to decline






29. In a sponsorship agreement - the sponsor's privilege of having its goods or services used at the event.






30. A guideline regulating the range of prices for goods and services that businesses offer to customers.






31. The decision a customer reaches on the price s/he is willing to pay for a good or service.






32. The state of being outmoded or unfashionable. Becoming outdated because of advances in technology. Becoming outdated due to the introduction of new products - processes - and/or technology.






33. Under one product how many sub-products company provides or how many varieties company have for that product






34. Each individual good - service - or idea that a business offers for sale.






35. The removal of a weak product from the market and from the company's product mix - also known as product discontinuation.






36. The efforts involved in the creation of a new product. The stage in the creation of a new product in which a working model may be tested - modified - and retested; production costs are estimated and final details of the product are planned - e.g. - l






37. The product life cycle stage when the product first appears in the marketplace.






38. The product life cycle stage in which sales rise rapidly






39. The decision to buy from a certain business.






40. The particular assortment of goods and services that a business offers to meet the needs of its market(s) and its company goals.






41. Government restrictions on the minimum and/or maximum prices of certain products






42. Marketing element focusing on considerations in getting a selected product in the right place at the right time.






43. The act of communicating information about products - services - images - or ideas tocustomers or clients.






44. A combination - or blend - of marketing communication channels that a business uses to send its messages to consumers (i.e. - advertising - sales promotion - personal selling - and publicity).






45. A strategy for making a product appear different from similar products on the market.