Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






2. Making decisions that feel right






3. A list of the qualifications needed to perform a given job






4. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






5. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






6. To follow-up






7. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






8. A process involving observation of employee performance and conversation on job performance between the manager and the employee






9. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






10. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






11. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






12. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






13. The person who - by virtue of having the support of the employees - is in charge.






14. A detailed plan for carrying out employe training for a unit of work






15. Gives managers more time to manage






16. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






17. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






18. To plan






19. Don't do anything when you're angry






20. Adding more work to a job without increasing interest - challenge or reward






21. Start off with a bit of small talk - Encourage them to comment on your judgement






22. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






23. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






24. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






25. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






26. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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27. Tests that measure intelligence






28. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






29. Involves a customer or client and an employee






30. Work groups established by the company. Include committees - group meetings - work teams and task forces






31. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






32. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






33. On-the-scene recruiting where job seekers are - such as at schools and colleges.






34. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






35. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






36. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






37. As a manger you need to be able to recognize and confront.






38. Where most qualified people come from






39. Duties and responsibilities performed by an employee






40. Sprains/strains (most often involving the back)






41. Communication without words - as with signs - gestures - facial expressions - or body language






42. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






43. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






44. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






45. Making an off-the-cut decision






46. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






47. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






48. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






49. A theory which states that satisfying the needs of workers is the key to productivity






50. To be influenced by one or more characteristics and extend them into an overall impression of a person.







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Can you answer 50 questions in 15 minutes?


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