Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People train themselves






2. A counseling program available to employees to provide confidential and professional counseling and referral






3. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






4. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






5. The name of a job - such as a cook or housekeeper






6. Making a deliberate stepwise process to make decisions






7. Involves a customer or client and an employee






8. Work groups established by the company. Include committees - group meetings - work teams and task forces






9. As a manger you need to be able to recognize and confront.






10. A panel of employees - or employees and managers - work together to resolve the employee complaints






11. Reacts to the situation as they arise.






12. A detailed plan for carrying out employe training for a unit of work






13. Don't do anything when you're angry






14. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






15. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






16. Gives financial support to employees who are laid off for reasons they cannot control






17. A process involving observation of employee performance and conversation on job performance between the manager and the employee






18. Allows employees to make decisions within specified limits.






19. Never quite making up one's mind






20. A list of the qualifications needed to perform a given job






21. Searching for job applicants from within an operation






22. To be influenced by one or more characteristics and extend them into an overall impression of a person.






23. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






24. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






25. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






26. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






27. The group of Americans born in the 1980s and 1990s






28. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






29. On-the-scene recruiting where job seekers are - such as at schools and colleges.






30. 4-7 feet






31. 7-25 feet






32. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






33. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






34. The organizational principle that teach person should have only one boss.






35. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






36. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






37. Communication without words - as with signs - gestures - facial expressions - or body language






38. A simple rule to follow is if it's not job related - don't ask.






39. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






40. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






41. 2-3 feet






42. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






43. Gives managers more time to manage






44. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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45. To plan






46. Employees have the opportunity to meet with managers to discuss issues






47. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






48. Leadership that motivates workers by appealing to their self-interest.






49. The authority granted by virtue of a person's position within an organization






50. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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