Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






2. Duties and responsibilities performed by an employee






3. Start off with a bit of small talk - Encourage them to comment on your judgement






4. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






5. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






6. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






7. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






8. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






9. A lack of direct - properly handled conflict. Communication is key.






10. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






11. A process involving observation of employee performance and conversation on job performance between the manager and the employee






12. Don't do anything when you're angry






13. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






14. Adding more work to a job without increasing interest - challenge or reward






15. On-the-scene recruiting where job seekers are - such as at schools and colleges.






16. Reacts to the situation as they arise.






17. Never quite making up one's mind






18. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






19. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






20. A list of the qualifications needed to perform a given job






21. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






22. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






23. The number of employees that a manger supervises directly.






24. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






25. A theory which states that satisfying the needs of workers is the key to productivity






26. Employees have the opportunity to meet with managers to discuss issues






27. Gives financial support to employees who are laid off for reasons they cannot control






28. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






29. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






30. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






31. The group of Americans born in the 1980s and 1990s






32. Gives employees more scope in making decisions to give outstanding guest service






33. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






34. Making decisions that feel right






35. As a manger you need to be able to recognize and confront.






36. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






37. 7-25 feet






38. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






39. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






40. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






41. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






42. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


43. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






44. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






45. The authority granted by virtue of a person's position within an organization






46. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






47. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






48. 2-3 feet






49. Top-recruiting method






50. A periodic review and assessment of each employee's performance during a given period.