Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






2. Start off with a bit of small talk - Encourage them to comment on your judgement






3. 2-3 feet






4. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






5. Top-recruiting method






6. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


7. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






8. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






9. Communication without words - as with signs - gestures - facial expressions - or body language






10. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






11. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






12. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






13. The person who - by virtue of having the support of the employees - is in charge.






14. Making decisions that feel right






15. A detailed plan for carrying out employe training for a unit of work






16. Making a deliberate stepwise process to make decisions






17. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






18. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






19. Work groups established by the company. Include committees - group meetings - work teams and task forces






20. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






21. Allows employees to make decisions within specified limits.






22. Gives managers more time to manage






23. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






24. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






25. Offer full service medical services to employees and their families. Are the most cost-effective and more popular


26. A simple rule to follow is if it's not job related - don't ask.






27. To plan






28. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






29. The name of a job - such as a cook or housekeeper






30. Don't do anything when you're angry






31. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






32. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






33. The authority granted by virtue of a person's position within an organization






34. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






35. Reacts to the situation as they arise.






36. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






37. Searching for job applicants from within an operation






38. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






39. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






40. A panel of employees - or employees and managers - work together to resolve the employee complaints






41. Gives employees more scope in making decisions to give outstanding guest service






42. The number of employees that a manger supervises directly.






43. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






44. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






45. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






46. Making an off-the-cut decision






47. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






48. A process involving observation of employee performance and conversation on job performance between the manager and the employee






49. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






50. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.