Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Leadership that motivates workers by appealing to their self-interest.






2. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






3. 2-3 feet






4. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






5. The organizational principle that teach person should have only one boss.






6. An employee can "select" the parts of a plan that they want






7. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






8. Duties and responsibilities performed by an employee






9. Communication without words - as with signs - gestures - facial expressions - or body language






10. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






11. A process involving observation of employee performance and conversation on job performance between the manager and the employee






12. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






13. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






14. Tests that measure intelligence






15. areer growth - learning and development






16. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






17. A list of the qualifications needed to perform a given job






18. The authority granted by virtue of a person's position within an organization






19. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






20. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






21. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






22. A counseling program available to employees to provide confidential and professional counseling and referral






23. Best suited to simple tasks






24. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






25. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






26. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






27. A theory which states that satisfying the needs of workers is the key to productivity






28. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






29. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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30. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






31. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






32. Employees have the opportunity to meet with managers to discuss issues






33. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






34. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






35. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






36. A periodic review and assessment of each employee's performance during a given period.






37. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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38. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






39. 4-7 feet






40. A panel of employees - or employees and managers - work together to resolve the employee complaints






41. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






42. Involves a customer or client and an employee






43. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






44. A lack of direct - properly handled conflict. Communication is key.






45. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






46. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






47. To be influenced by one or more characteristics and extend them into an overall impression of a person.






48. Gives employees more scope in making decisions to give outstanding guest service






49. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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50. As a manger you need to be able to recognize and confront.