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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Turnover and Retention Dollar Amounts
Coaching
Counseling
Personal Space
2. An employee can "select" the parts of a plan that they want
EEOC (Equal Employment Opportunity Commission)
Cafeteria Plans
Performance Evaluation and Performance Appraisal
Retraining
3. Reacts to the situation as they arise.
Flex Style Management
Social Security
Formal Authority
Structured Empowerment
4. The name of a job - such as a cook or housekeeper
Halo Effect
Title VII - Civil Rights Act
Job Titles
Retraining
5. The organizational principle that teach person should have only one boss.
EEOC (Equal Employment Opportunity Commission)
Job Specification
Generation Y
Unity of Command
6. Duties and responsibilities performed by an employee
Transactional Leadership
Position
Generation X
Social Distance
7. areer growth - learning and development
Accountability
Top Retention Factor
Confliction Prevention Root
Most Common Occupational Injuries
8. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.
Formal Groups
Training Plan
Job Description
Perceptions
9. Adding more work to a job without increasing interest - challenge or reward
First Step in Delegation?
Equal Pay Act of 1963
Job Loading
Top Retention Factor
10. The person who - by virtue of having the support of the employees - is in charge.
Informal Authority
Nonverbal Communication
Transformational Leadership
Impulsive Approach
11. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Flex Style Management
Span of Control
Job Classifications
Job Description
12. Best when precise figures or a lot of detail is involved
EEOC (Equal Employment Opportunity Commission)
Training Program
Exempt Employees
Written Instructions
13. Work groups established by the company. Include committees - group meetings - work teams and task forces
Span of Control
Formal Groups
Logical Approaches
Title VII - Civil Rights Act
14. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process
Employee Self-Appraisal
Social Security
Job Enrichment
Job Titles
15. Searching for job applicants from within an operation
Accountability
Fact Finding
Internal Recruiting
Job Fares
16. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.
Unity of Command
Generation Y
Employee Assistance Program (EAP
Age/Discrimination in Employment Act of 1967
17. Leadership that motivates workers by appealing to their self-interest.
Transactional Leadership
Top Retention Factor
Sexual Harassement
Herarchy of Needs
18. The authority that employees grant a supervisor to make the necessary decisions and carry them out.
Unemployment Insurance
Written Instructions
Internal Recruiting
Real/Conferred Authority
19. A counseling program available to employees to provide confidential and professional counseling and referral
Job Specification
Job Titles
Employee Assistance Program (EAP
Flex Style Management
20. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Unity of Command
Fee-for-Service Plan
Counseling
Cognitive Ability Test
21. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Employee Self-Appraisal
Retraining
Synergy
Transactional Leadership
22. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Accountability
Flexible Empowerment
First Step in Delegation?
Equal Pay Act of 1963
23. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Informal Authority
Mediation
Cognitive Ability Test
Real/Conferred Authority
24. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Open Door Policy
Worker's Compensation
Theory X
Motivation
25. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
How to Make Good Decisions
Employee Referral Program
Family and Medical leave Act of 1993
Training Plan
26. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Turnover and Retention Dollar Amounts
Generation Y
Public Distance
Exempt Employees
27. Communication without words - as with signs - gestures - facial expressions - or body language
Span of Control
Nonverbal Communication
Job Specification
Coaching
28. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
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29. Offer full service medical services to employees and their families. Are the most cost-effective and more popular
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30. Where most qualified people come from
Job Titles
Performance Evaluation and Performance Appraisal
In-House Job Referral
Diversity
31. Gives financial support to employees who are laid off for reasons they cannot control
Unemployment Insurance
Turnover and Retention Dollar Amounts
Transactional Leadership
Carrot and Stick Method
32. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Carrot and Stick Method
Equal Pay Act of 1963
Confliction Prevention Root
Theory X
33. Never quite making up one's mind
Brainstorming
Indecisive Approach
Job Fares
Flexible Empowerment
34. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up
Real/Conferred Authority
Job Classifications
Transformational Leadership
Steps in the Evaluation Process
35. The authority granted by virtue of a person's position within an organization
Generation Y
Worker's Compensation
Formal Authority
Job
36. Gives managers more time to manage
Unity of Command
Conducting the Interview
Benefits of Training
Public Distance
37. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Brainstorming
Cardinal Rules
Cafeteria Plans
Last Step in Delegation?
38. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Oral Order
Perceptions
Retraining
Brainstorming
39. A lack of direct - properly handled conflict. Communication is key.
Performance Evaluation and Performance Appraisal
Counseling
Confliction Prevention Root
Turnover and Retention Dollar Amounts
40. Making an off-the-cut decision
Accountability
Impulsive Approach
Title VII - Civil Rights Act
Social Security
41. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Job Enrichment
Formal Authority
Accommodation
Dehiring
42. To plan
Controlling
Economic Person Theory
Third-Party Sexual Harassment
First Step in Delegation?
43. 2-3 feet
Title VII - Civil Rights Act
Authority
Personal Space
First Step in Delegation?
44. Best suited to simple tasks
Authority
Benefits of Training
Written Instructions
Oral Order
45. Sprains/strains (most often involving the back)
Performance Evaluation and Performance Appraisal
Job Fares
Most Common Occupational Injuries
Top Retention Factor
46. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Family and Medical leave Act of 1993
Employee Self-Appraisal
Non-Exempt Employees
Last Step in Delegation?
47. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Human Relations Theory
Direct Recruiting
Material Safety Data Sheets (MSDS)
Carrot and Stick Method
48. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more
Structured Empowerment
Conducting the Interview
Indecisive Approach
Social Security
49. 7-25 feet
Interviewing
Health Maintenance Organizations (HMO's)
Public Distance
Brainstorming
50. Gives employees more scope in making decisions to give outstanding guest service
Intuitive Approach
Third-Party Sexual Harassment
Theory X
Flexible Empowerment