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Test your basic knowledge |
Supervisor Basics
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A counseling program available to employees to provide confidential and professional counseling and referral
Age/Discrimination in Employment Act of 1967
Employee Referral Program
Personal Space
Employee Assistance Program (EAP
2. A simple rule to follow is if it's not job related - don't ask.
Transactional Leadership
Written Instructions
Flex Style Management
Interviewing
3. Where most qualified people come from
Managers and Sexual Harassement
Counseling
In-House Job Referral
Employee Referral Program
4. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Written Instructions
Carrot and Stick Method
Span of Control
Non-Exempt Employees
5. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report
Fact Finding
Job Loading
Performance Evaluation and Performance Appraisal
Nonverbal Communication
6. To follow-up
Worker's Compensation
Confliction Prevention Root
Authority
Last Step in Delegation?
7. Allows employees to make decisions within specified limits.
Generation Y
Job Loading
Worker's Compensation
Structured Empowerment
8. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex
Transactional Leadership
EEOC (Equal Employment Opportunity Commission)
Worker's Compensation
Conducting the Interview
9. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Honesty/Integrity Test
Employee Self-Appraisal
Dissatisfier
Job Fares
10. A specific group of tasks prescribed as a unit of work
Interviewing
Transformational Leadership
Job
Steps in the Evaluation Process
11. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Herarchy of Needs
Perceptions
Controlling
Training Plan
12. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Non-Exempt Employees
Sexual Harassement
Public Distance
Open Door Policy
13. The authority granted by virtue of a person's position within an organization
Worker's Compensation
Training Program
Formal Authority
In-House Job Referral
14. 2-3 feet
Managerial Decision
Written Instructions
Personal Space
Formal Groups
15. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Last Step in Delegation?
Job Loading
Title VII - Civil Rights Act
Herarchy of Needs
16. Making decisions that feel right
Transformational Leadership
Job Specification
Intuitive Approach
Alternative Dispute Resolution
17. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Environmental Sexual Harassment
Accommodation
Economic Person Theory
Employee Referral Program
18. To plan
Public Distance
Coaching
Environmental Sexual Harassment
First Step in Delegation?
19. Gives financial support to employees who are laid off for reasons they cannot control
Halo Effect
Unemployment Insurance
Accommodation
Job Loading
20. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
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21. 4-7 feet
Transformational Leadership
Job Fares
EEOC (Equal Employment Opportunity Commission)
Social Distance
22. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Job Titles
Mediation
In-House Job Referral
Herarchy of Needs
23. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Job
Herarchy of Needs
How to Make Good Decisions
Sexual Harassement
24. Arbitrations is the last step
Flexible Empowerment
Direct Recruiting
Steps in the Evaluation Process
Alternative Dispute Resolution
25. A panel of employees - or employees and managers - work together to resolve the employee complaints
Training Program
Peer Review
In-House Job Referral
Performance Evaluation and Performance Appraisal
26. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Equal Pay Act of 1963
Transactional Leadership
Environmental Sexual Harassment
Transformational Leadership
27. Duties and responsibilities performed by an employee
Training Plan
Environmental Sexual Harassment
Position
Retraining
28. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
Controlling
Third-Paty Investigations
Human Relations Theory
Oral Order
29. Work groups established by the company. Include committees - group meetings - work teams and task forces
Real/Conferred Authority
Formal Groups
Synergy
Non-Exempt Employees
30. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Synergy
Job Analysis
Retraining
Counseling
31. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Exempt Employees
How to Make Good Decisions
Generation X
Dehiring
32. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Training Program
Position
Social Security
Equal Pay Act of 1963
33. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions
Human Relations Theory
Third-Paty Investigations
Dissatisfier
Job Specification
34. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Coaching
Personal Space
Environmental Sexual Harassment
Magic Apron Approach
35. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job
EEOC (Equal Employment Opportunity Commission)
Dehiring
Job
Cafeteria Plans
36. An employee can "select" the parts of a plan that they want
Intuitive Approach
Steps in the Evaluation Process
Cafeteria Plans
Theory X
37. A detailed plan for carrying out employe training for a unit of work
Training Plan
Diversity
Alternative Dispute Resolution
Impulsive Approach
38. Adding more work to a job without increasing interest - challenge or reward
Health Maintenance Organizations (HMO's)
Job Loading
Public Distance
Synergy
39. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980
Alternative Dispute Resolution
First Step in Delegation?
Generation X
Perceptions
40. The organizational principle that teach person should have only one boss.
Cognitive Ability Test
Unity of Command
Interviewing
Public Distance
41. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Worker's Compensation
Social Distance
Theory Y
Equal Pay Act of 1963
42. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Diversity
Generation Y
Cardinal Rules
Job Loading
43. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.
Performance Evaluation and Performance Appraisal
Job
Age/Discrimination in Employment Act of 1967
Brainstorming
44. Best suited to simple tasks
Transformational Leadership
Magic Apron Approach
Oral Order
Structured Empowerment
45. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
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46. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.
Synergy
Mediation
Diversity
Job Instruction Training (JIT)
47. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Environmental Sexual Harassment
Motivation
Personal Space
Human Relations Theory
48. Start off with a bit of small talk - Encourage them to comment on your judgement
Employee Self-Appraisal
Top Retention Factor
Conducting the Interview
How to Make Good Decisions
49. Best when precise figures or a lot of detail is involved
Flex Style Management
Fact Finding
Written Instructions
Job Instruction Training (JIT)
50. The actions of two or more people to achieve outcomes that each is individually incapable of achieving
Synergy
Job Loading
Third-Party Sexual Harassment
Public Distance
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