Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A periodic review and assessment of each employee's performance during a given period.






2. Adding more work to a job without increasing interest - challenge or reward






3. Arbitrations is the last step






4. A list of the qualifications needed to perform a given job






5. To be influenced by one or more characteristics and extend them into an overall impression of a person.






6. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






7. A panel of employees - or employees and managers - work together to resolve the employee complaints






8. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






9. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






10. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






11. Don't do anything when you're angry






12. Where most qualified people come from






13. A counseling program available to employees to provide confidential and professional counseling and referral






14. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






15. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






16. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






17. The person who - by virtue of having the support of the employees - is in charge.






18. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






19. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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20. As a manger you need to be able to recognize and confront.






21. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






22. Start off with a bit of small talk - Encourage them to comment on your judgement






23. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






24. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






25. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






26. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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27. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






28. A simple rule to follow is if it's not job related - don't ask.






29. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






30. The authority granted by virtue of a person's position within an organization






31. Best suited to simple tasks






32. An employee can "select" the parts of a plan that they want






33. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






34. 7-25 feet






35. A theory which states that satisfying the needs of workers is the key to productivity






36. Making a deliberate stepwise process to make decisions






37. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






38. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






39. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






40. 2-3 feet






41. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






42. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






43. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






44. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






45. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






46. A detailed plan for carrying out employe training for a unit of work






47. Sprains/strains (most often involving the back)






48. Best when precise figures or a lot of detail is involved






49. A specific group of tasks prescribed as a unit of work






50. Searching for job applicants from within an operation







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Can you answer 50 questions in 15 minutes?


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