Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To follow-up






2. Searching for job applicants from within an operation






3. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






4. Making an off-the-cut decision






5. Making decisions that feel right






6. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






7. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






8. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






9. The number of employees that a manger supervises directly.






10. Making a deliberate stepwise process to make decisions






11. Adding more work to a job without increasing interest - challenge or reward






12. Tests that measure intelligence






13. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






14. Don't do anything when you're angry






15. A process involving observation of employee performance and conversation on job performance between the manager and the employee






16. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






17. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






18. Arbitrations is the last step






19. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






20. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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21. Where most qualified people come from






22. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






23. The organizational principle that teach person should have only one boss.






24. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






25. A lack of direct - properly handled conflict. Communication is key.






26. A counseling program available to employees to provide confidential and professional counseling and referral






27. A simple rule to follow is if it's not job related - don't ask.






28. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






29. 2-3 feet






30. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






31. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






32. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






33. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






34. A list of the qualifications needed to perform a given job






35. Allows employees to make decisions within specified limits.






36. Start off with a bit of small talk - Encourage them to comment on your judgement






37. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






38. On-the-scene recruiting where job seekers are - such as at schools and colleges.






39. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






40. Employees have the opportunity to meet with managers to discuss issues






41. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






42. Duties and responsibilities performed by an employee






43. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






44. The group of Americans born in the 1980s and 1990s






45. Gives financial support to employees who are laid off for reasons they cannot control






46. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






47. To plan






48. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






49. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






50. Involves a customer or client and an employee