Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 7-25 feet






2. Tests that measure intelligence






3. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






4. A process involving observation of employee performance and conversation on job performance between the manager and the employee






5. Reacts to the situation as they arise.






6. The number of employees that a manger supervises directly.






7. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






8. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






9. Searching for job applicants from within an operation






10. The group of Americans born in the 1980s and 1990s






11. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






12. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






13. The authority granted by virtue of a person's position within an organization






14. Gives employees more scope in making decisions to give outstanding guest service






15. The organizational principle that teach person should have only one boss.






16. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






17. A periodic review and assessment of each employee's performance during a given period.






18. Best suited to simple tasks






19. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






20. 2-3 feet






21. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






22. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






23. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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24. A list of the qualifications needed to perform a given job






25. Allows employees to make decisions within specified limits.






26. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






27. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






28. Leadership that motivates workers by appealing to their self-interest.






29. An employee can "select" the parts of a plan that they want






30. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






31. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






32. A theory which states that satisfying the needs of workers is the key to productivity






33. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






34. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






35. Gives managers more time to manage






36. Best when precise figures or a lot of detail is involved






37. Where most qualified people come from






38. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






39. To plan






40. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






41. Making an off-the-cut decision






42. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






43. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






44. Making decisions that feel right






45. A counseling program available to employees to provide confidential and professional counseling and referral






46. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






47. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






48. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






49. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






50. areer growth - learning and development