Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






2. Searching for job applicants from within an operation






3. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






4. An employee can "select" the parts of a plan that they want






5. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






6. A simple rule to follow is if it's not job related - don't ask.






7. A counseling program available to employees to provide confidential and professional counseling and referral






8. Gives managers more time to manage






9. Where most qualified people come from






10. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






11. Don't do anything when you're angry






12. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






13. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






14. Allows employees to make decisions within specified limits.






15. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






16. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






17. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






18. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






19. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






20. Gives financial support to employees who are laid off for reasons they cannot control






21. A detailed plan for carrying out employe training for a unit of work






22. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






23. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






24. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






25. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






26. Making a deliberate stepwise process to make decisions






27. 4-7 feet






28. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






29. The number of employees that a manger supervises directly.






30. Best suited to simple tasks






31. Never quite making up one's mind






32. A panel of employees - or employees and managers - work together to resolve the employee complaints






33. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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34. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






35. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






36. Making decisions that feel right






37. areer growth - learning and development






38. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






39. To be influenced by one or more characteristics and extend them into an overall impression of a person.






40. A process involving observation of employee performance and conversation on job performance between the manager and the employee






41. Making an off-the-cut decision






42. The person who - by virtue of having the support of the employees - is in charge.






43. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






44. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






45. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






46. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






47. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






48. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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49. People train themselves






50. The actions of two or more people to achieve outcomes that each is individually incapable of achieving