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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reacts to the situation as they arise.
Non-Exempt Employees
Performance Evaluation and Performance Appraisal
Equal Pay Act of 1963
Flex Style Management
2. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Formal Groups
Theory X
Title VII - Civil Rights Act
How to Make Good Decisions
3. A periodic review and assessment of each employee's performance during a given period.
First Step in Delegation?
Performance Evaluation and Performance Appraisal
Unity of Command
Job Enrichment
4. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Controlling
Direct Recruiting
Cognitive Ability Test
Theory X
5. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Structured Empowerment
Managers and Sexual Harassement
Job Analysis
Cardinal Rules
6. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
First Step in Delegation?
Job Description
Age/Discrimination in Employment Act of 1967
Non-Exempt Employees
7. A list of the qualifications needed to perform a given job
Written Instructions
Oral Order
Job Specification
Diversity
8. Start off with a bit of small talk - Encourage them to comment on your judgement
Conducting the Interview
Theory Y
Flexible Empowerment
Job Loading
9. 7-25 feet
Job Fares
Most Common Occupational Injuries
Coaching
Public Distance
10. Involves a customer or client and an employee
Top Retention Factor
Exempt Employees
Third-Party Sexual Harassment
Fact Finding
11. Communication without words - as with signs - gestures - facial expressions - or body language
Third-Paty Investigations
Equal Pay Act of 1963
Nonverbal Communication
Employee Assistance Program (EAP
12. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Fee-for-Service Plan
Intuitive Approach
Transformational Leadership
Theory Y
13. Allows employees to make decisions within specified limits.
How to Make Good Decisions
Managerial Decision
Structured Empowerment
Halo Effect
14. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth
Worker's Compensation
Job Enrichment
Mediation
Last Step in Delegation?
15. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
EEOC (Equal Employment Opportunity Commission)
Transformational Leadership
Most Common Occupational Injuries
Generation Y
16. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Fact Finding
Direct Recruiting
Carrot and Stick Method
Last Step in Delegation?
17. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Cafeteria Plans
Intuitive Approach
Job Fares
Honesty/Integrity Test
18. The name of a job - such as a cook or housekeeper
Job Titles
Fee-for-Service Plan
Retraining
Personal Space
19. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.
Generation X
Flexible Empowerment
Diversity
Steps in the Evaluation Process
20. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Formal Groups
Family and Medical leave Act of 1993
EEOC (Equal Employment Opportunity Commission)
Employee Assistance Program (EAP
21. A lack of direct - properly handled conflict. Communication is key.
Indecisive Approach
Confliction Prevention Root
Position
Job Loading
22. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Job Enrichment
Family and Medical leave Act of 1993
Job Instruction Training (JIT)
Span of Control
23. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex
Position
Job
Managers and Sexual Harassement
EEOC (Equal Employment Opportunity Commission)
24. Duties and responsibilities performed by an employee
Position
Job Description
Authority
Worker's Compensation
25. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.
Retraining
Motivation
Transactional Leadership
Authority
26. Adding more work to a job without increasing interest - challenge or reward
Job Loading
Authority
Halo Effect
Job Fares
27. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Written Instructions
First Step in Delegation?
Cafeteria Plans
Exempt Employees
28. To plan
Flex Style Management
Transactional Leadership
Internal Recruiting
First Step in Delegation?
29. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Turnover and Retention Dollar Amounts
Oral Order
Confliction Prevention Root
Job Classifications
30. Leadership that motivates workers by appealing to their self-interest.
Flexible Empowerment
Managers and Sexual Harassement
Third-Party Sexual Harassment
Transactional Leadership
31. People train themselves
Indecisive Approach
Magic Apron Approach
Real/Conferred Authority
Job Specification
32. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report
Fact Finding
Formal Groups
Formal Authority
Authority
33. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Real/Conferred Authority
Training Plan
Accountability
Impulsive Approach
34. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Structured Empowerment
Employee Assistance Program (EAP
Sexual Harassement
Diversity
35. Best when precise figures or a lot of detail is involved
Job Loading
Logical Approaches
Informal Authority
Written Instructions
36. 4-7 feet
Managerial Decision
Carrot and Stick Method
Magic Apron Approach
Social Distance
37. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Honesty/Integrity Test
Real/Conferred Authority
Equal Pay Act of 1963
Unemployment Insurance
38. The organizational principle that teach person should have only one boss.
Oral Order
Cognitive Ability Test
Unity of Command
Theory Y
39. Sprains/strains (most often involving the back)
Training Program
Performance Evaluation and Performance Appraisal
Most Common Occupational Injuries
Third-Paty Investigations
40. Gives financial support to employees who are laid off for reasons they cannot control
Impulsive Approach
Preferred Provider Organizations (PPO's)
Mistakes to Avoid
Unemployment Insurance
41. A panel of employees - or employees and managers - work together to resolve the employee complaints
Structured Empowerment
Cardinal Rules
Peer Review
Job Instruction Training (JIT)
42. Employees have the opportunity to meet with managers to discuss issues
Intuitive Approach
Open Door Policy
First Step in Delegation?
Formal Groups
43. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Informal Authority
Counseling
Job Fares
Economic Person Theory
44. A theory which states that satisfying the needs of workers is the key to productivity
Most Common Occupational Injuries
Job Specification
Human Relations Theory
Synergy
45. Gives employees more scope in making decisions to give outstanding guest service
Flexible Empowerment
Sexual Harassement
Managerial Decision
Job Description
46. An employee can "select" the parts of a plan that they want
Environmental Sexual Harassment
Public Distance
Cafeteria Plans
Motivation
47. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Job Specification
Cardinal Rules
Accommodation
Open Door Policy
48. Offer full service medical services to employees and their families. Are the most cost-effective and more popular
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49. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Theory Y
Halo Effect
Social Security
Managerial Decision
50. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Informal Authority
Retraining
Synergy
Real/Conferred Authority