Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






2. To follow-up






3. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






4. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






5. Don't do anything when you're angry






6. Involves a customer or client and an employee






7. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






8. A lack of direct - properly handled conflict. Communication is key.






9. People train themselves






10. As a manger you need to be able to recognize and confront.






11. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






12. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






13. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






14. A specific group of tasks prescribed as a unit of work






15. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






16. A process involving observation of employee performance and conversation on job performance between the manager and the employee






17. Reacts to the situation as they arise.






18. Work groups established by the company. Include committees - group meetings - work teams and task forces






19. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






20. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






21. Making a deliberate stepwise process to make decisions






22. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






23. The name of a job - such as a cook or housekeeper






24. Making an off-the-cut decision






25. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






26. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






27. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






28. Gives employees more scope in making decisions to give outstanding guest service






29. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


30. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






31. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






32. Best when precise figures or a lot of detail is involved






33. To plan






34. Top-recruiting method






35. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


36. Gives managers more time to manage






37. Start off with a bit of small talk - Encourage them to comment on your judgement






38. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






39. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






40. A periodic review and assessment of each employee's performance during a given period.






41. Allows employees to make decisions within specified limits.






42. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






43. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






44. Communication without words - as with signs - gestures - facial expressions - or body language






45. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






46. A list of the qualifications needed to perform a given job






47. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






48. A panel of employees - or employees and managers - work together to resolve the employee complaints






49. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






50. Never quite making up one's mind






Can you answer 50 questions in 15 minutes?



Let me suggest you:

Browse all subjects

Browse all tests

Most popular tests



Major Subjects

Tests & Exams


AP
CLEP
DSST
GRE
SAT
GMAT

Browse all subjects

Browse all tests

Most popular tests