Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






2. Work groups established by the company. Include committees - group meetings - work teams and task forces






3. Start off with a bit of small talk - Encourage them to comment on your judgement






4. The authority granted by virtue of a person's position within an organization






5. Making a deliberate stepwise process to make decisions






6. To follow-up






7. 2-3 feet






8. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






9. A simple rule to follow is if it's not job related - don't ask.






10. On-the-scene recruiting where job seekers are - such as at schools and colleges.






11. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






12. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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13. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






14. Don't do anything when you're angry






15. A counseling program available to employees to provide confidential and professional counseling and referral






16. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






17. Leadership that motivates workers by appealing to their self-interest.






18. A lack of direct - properly handled conflict. Communication is key.






19. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






20. Top-recruiting method






21. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






22. To plan






23. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






24. A panel of employees - or employees and managers - work together to resolve the employee complaints






25. Reacts to the situation as they arise.






26. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






27. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






28. Sprains/strains (most often involving the back)






29. Communication without words - as with signs - gestures - facial expressions - or body language






30. The organizational principle that teach person should have only one boss.






31. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






32. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






33. The group of Americans born in the 1980s and 1990s






34. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






35. Allows employees to make decisions within specified limits.






36. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






37. Best when precise figures or a lot of detail is involved






38. People train themselves






39. A detailed plan for carrying out employe training for a unit of work






40. An employee can "select" the parts of a plan that they want






41. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






42. Involves a customer or client and an employee






43. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






44. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






45. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






46. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






47. Gives employees more scope in making decisions to give outstanding guest service






48. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






49. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






50. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad