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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Coaching
Flexible Empowerment
Real/Conferred Authority
Personal Space
2. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Informal Authority
Halo Effect
Fact Finding
Third-Paty Investigations
3. The authority granted by virtue of a person's position within an organization
EEOC (Equal Employment Opportunity Commission)
Employee Self-Appraisal
Real/Conferred Authority
Formal Authority
4. Don't do anything when you're angry
Mistakes to Avoid
Dehiring
Theory Y
Halo Effect
5. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Formal Authority
Sexual Harassement
Intuitive Approach
Environmental Sexual Harassment
6. Best suited to simple tasks
Oral Order
Retraining
Cardinal Rules
Formal Groups
7. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Job Fares
Motivation
Carrot and Stick Method
Third-Party Sexual Harassment
8. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Confliction Prevention Root
Counseling
Generation Y
First Step in Delegation?
9. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Worker's Compensation
Job Analysis
Halo Effect
Preferred Provider Organizations (PPO's)
10. The group of Americans born in the 1980s and 1990s
Generation Y
Worker's Compensation
Theory X
Direct Recruiting
11. A panel of employees - or employees and managers - work together to resolve the employee complaints
Job Instruction Training (JIT)
Third-Party Sexual Harassment
Peer Review
Unemployment Insurance
12. Making decisions that feel right
Intuitive Approach
Formal Groups
Accountability
Synergy
13. The authority that employees grant a supervisor to make the necessary decisions and carry them out.
Alternative Dispute Resolution
Generation Y
Real/Conferred Authority
Steps in the Evaluation Process
14. areer growth - learning and development
Turnover and Retention Dollar Amounts
Age/Discrimination in Employment Act of 1967
Top Retention Factor
Generation X
15. Searching for job applicants from within an operation
Brainstorming
In-House Job Referral
Internal Recruiting
Open Door Policy
16. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Herarchy of Needs
Third-Party Sexual Harassment
Turnover and Retention Dollar Amounts
Equal Pay Act of 1963
17. A list of the qualifications needed to perform a given job
Dehiring
Mistakes to Avoid
Job Specification
Economic Person Theory
18. The organizational principle that teach person should have only one boss.
Oral Order
Controlling
Unity of Command
Accommodation
19. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Peer Review
Theory Y
Material Safety Data Sheets (MSDS)
Flexible Empowerment
20. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Accountability
Written Instructions
Turnover and Retention Dollar Amounts
Motivation
21. 4-7 feet
Social Distance
Worker's Compensation
Peer Review
Benefits of Training
22. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Perceptions
Personal Space
Top Retention Factor
Unity of Command
23. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Confliction Prevention Root
Material Safety Data Sheets (MSDS)
Internal Recruiting
Job Instruction Training (JIT)
24. Arbitrations is the last step
Environmental Sexual Harassment
Informal Authority
Turnover and Retention Dollar Amounts
Alternative Dispute Resolution
25. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Motivation
Cardinal Rules
Equal Pay Act of 1963
Job Enrichment
26. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Brainstorming
Exempt Employees
Employee Self-Appraisal
Counseling
27. To plan
Health Maintenance Organizations (HMO's)
First Step in Delegation?
Mistakes to Avoid
Peer Review
28. As a manger you need to be able to recognize and confront.
Social Distance
Managers and Sexual Harassement
Age/Discrimination in Employment Act of 1967
Dissatisfier
29. Gives employees more scope in making decisions to give outstanding guest service
Unemployment Insurance
Motivation
Retraining
Flexible Empowerment
30. Top-recruiting method
Fact Finding
Unemployment Insurance
Job Fares
Internal Recruiting
31. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Exempt Employees
Job
Retraining
Herarchy of Needs
32. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Turnover and Retention Dollar Amounts
Job Description
Synergy
Dissatisfier
33. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.
Last Step in Delegation?
Generation X
Informal Authority
Authority
34. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Equal Pay Act of 1963
Non-Exempt Employees
Cognitive Ability Test
Performance Evaluation and Performance Appraisal
35. The number of employees that a manger supervises directly.
Open Door Policy
Managers and Sexual Harassement
Flex Style Management
Span of Control
36. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
How to Make Good Decisions
Halo Effect
Sexual Harassement
Job Fares
37. A counseling program available to employees to provide confidential and professional counseling and referral
Peer Review
Employee Assistance Program (EAP
Indecisive Approach
Perceptions
38. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980
Structured Empowerment
Non-Exempt Employees
Mistakes to Avoid
Generation X
39. The person who - by virtue of having the support of the employees - is in charge.
Informal Authority
Training Plan
Cafeteria Plans
Managerial Decision
40. People train themselves
First Step in Delegation?
Magic Apron Approach
Brainstorming
Theory X
41. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Job Loading
Structured Empowerment
Employee Referral Program
Fee-for-Service Plan
42. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Third-Paty Investigations
Family and Medical leave Act of 1993
Training Program
Social Security
43. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Social Security
Unity of Command
Dissatisfier
Managerial Decision
44. The actions of two or more people to achieve outcomes that each is individually incapable of achieving
Environmental Sexual Harassment
Synergy
Diversity
Peer Review
45. A periodic review and assessment of each employee's performance during a given period.
Employee Assistance Program (EAP
Theory Y
EEOC (Equal Employment Opportunity Commission)
Performance Evaluation and Performance Appraisal
46. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Brainstorming
Title VII - Civil Rights Act
Employee Assistance Program (EAP
Authority
47. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Worker's Compensation
Job Titles
Economic Person Theory
Employee Self-Appraisal
48. Involves a customer or client and an employee
Third-Party Sexual Harassment
Third-Paty Investigations
Confliction Prevention Root
Flex Style Management
49. Making an off-the-cut decision
Confliction Prevention Root
Intuitive Approach
Impulsive Approach
Economic Person Theory
50. 2-3 feet
Personal Space
Job Analysis
Public Distance
Third-Paty Investigations