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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Where most qualified people come from
Informal Authority
Synergy
Accountability
In-House Job Referral
2. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Open Door Policy
Training Program
Accountability
Most Common Occupational Injuries
3. 2-3 feet
Personal Space
Job Loading
Formal Groups
Job
4. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Halo Effect
Alternative Dispute Resolution
Direct Recruiting
First Step in Delegation?
5. A panel of employees - or employees and managers - work together to resolve the employee complaints
Synergy
Peer Review
Job Specification
Third-Party Sexual Harassment
6. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Brainstorming
Job Instruction Training (JIT)
Third-Party Sexual Harassment
Indecisive Approach
7. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Motivation
Transactional Leadership
Honesty/Integrity Test
Retraining
8. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Oral Order
Job Analysis
Retraining
Perceptions
9. Employees have the opportunity to meet with managers to discuss issues
Benefits of Training
In-House Job Referral
Open Door Policy
Oral Order
10. A periodic review and assessment of each employee's performance during a given period.
Employee Referral Program
Steps in the Evaluation Process
Performance Evaluation and Performance Appraisal
Most Common Occupational Injuries
11. Leadership that motivates workers by appealing to their self-interest.
Transformational Leadership
Honesty/Integrity Test
Transactional Leadership
Intuitive Approach
12. People train themselves
Retraining
Magic Apron Approach
Written Instructions
Flex Style Management
13. Making decisions that feel right
Intuitive Approach
Job Titles
Internal Recruiting
Worker's Compensation
14. Duties and responsibilities performed by an employee
Theory Y
Public Distance
Position
Steps in the Evaluation Process
15. The authority that employees grant a supervisor to make the necessary decisions and carry them out.
Mistakes to Avoid
Mediation
Real/Conferred Authority
Generation X
16. A simple rule to follow is if it's not job related - don't ask.
Interviewing
Managers and Sexual Harassement
Cafeteria Plans
Unity of Command
17. Making an off-the-cut decision
Retraining
Impulsive Approach
Dehiring
Title VII - Civil Rights Act
18. A counseling program available to employees to provide confidential and professional counseling and referral
Written Instructions
Magic Apron Approach
Real/Conferred Authority
Employee Assistance Program (EAP
19. The group of Americans born in the 1980s and 1990s
Accommodation
Transformational Leadership
Retraining
Generation Y
20. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Counseling
Third-Party Sexual Harassment
Managerial Decision
Cognitive Ability Test
21. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Intuitive Approach
Cardinal Rules
Equal Pay Act of 1963
Sexual Harassement
22. To follow-up
Generation X
EEOC (Equal Employment Opportunity Commission)
Last Step in Delegation?
Perceptions
23. Sprains/strains (most often involving the back)
Most Common Occupational Injuries
Training Plan
Cognitive Ability Test
Structured Empowerment
24. 7-25 feet
Fact Finding
Third-Paty Investigations
Social Security
Public Distance
25. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Cafeteria Plans
Dehiring
Logical Approaches
Motivation
26. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Job Specification
Flex Style Management
Exempt Employees
Non-Exempt Employees
27. Work groups established by the company. Include committees - group meetings - work teams and task forces
Structured Empowerment
Formal Groups
Generation Y
Nonverbal Communication
28. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Counseling
Top Retention Factor
Last Step in Delegation?
Equal Pay Act of 1963
29. Tests that measure intelligence
Authority
Job Enrichment
Cognitive Ability Test
Health Maintenance Organizations (HMO's)
30. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Job Analysis
Employee Referral Program
Job Classifications
Impulsive Approach
31. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Written Instructions
Formal Groups
Peer Review
Accountability
32. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up
Economic Person Theory
EEOC (Equal Employment Opportunity Commission)
Steps in the Evaluation Process
Worker's Compensation
33. A lack of direct - properly handled conflict. Communication is key.
Confliction Prevention Root
Honesty/Integrity Test
Unemployment Insurance
Counseling
34. 4-7 feet
Material Safety Data Sheets (MSDS)
Carrot and Stick Method
Cognitive Ability Test
Social Distance
35. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Theory X
Herarchy of Needs
Steps in the Evaluation Process
Direct Recruiting
36. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Managerial Decision
Counseling
Fee-for-Service Plan
EEOC (Equal Employment Opportunity Commission)
37. Top-recruiting method
Open Door Policy
Job Fares
Job Instruction Training (JIT)
Personal Space
38. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Flexible Empowerment
Economic Person Theory
Transformational Leadership
Mistakes to Avoid
39. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Turnover and Retention Dollar Amounts
Accommodation
Preferred Provider Organizations (PPO's)
Job Enrichment
40. On-the-scene recruiting where job seekers are - such as at schools and colleges.
Intuitive Approach
Direct Recruiting
Worker's Compensation
Top Retention Factor
41. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Controlling
Family and Medical leave Act of 1993
Theory Y
Authority
42. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Non-Exempt Employees
Turnover and Retention Dollar Amounts
Title VII - Civil Rights Act
Interviewing
43. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Fee-for-Service Plan
Exempt Employees
Theory Y
Personal Space
44. Making a deliberate stepwise process to make decisions
Employee Assistance Program (EAP
Logical Approaches
Cafeteria Plans
Honesty/Integrity Test
45. An employee can "select" the parts of a plan that they want
Cafeteria Plans
Real/Conferred Authority
Age/Discrimination in Employment Act of 1967
EEOC (Equal Employment Opportunity Commission)
46. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
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47. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Cognitive Ability Test
Cardinal Rules
Internal Recruiting
Written Instructions
48. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
Accommodation
Controlling
Generation Y
Brainstorming
49. Reacts to the situation as they arise.
Flex Style Management
Managers and Sexual Harassement
Employee Assistance Program (EAP
Open Door Policy
50. The name of a job - such as a cook or housekeeper
Fee-for-Service Plan
Written Instructions
Job Titles
Flex Style Management