Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A detailed plan for carrying out employe training for a unit of work






2. Best suited to simple tasks






3. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






4. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






5. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






6. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






7. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






8. A simple rule to follow is if it's not job related - don't ask.






9. The name of a job - such as a cook or housekeeper






10. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






11. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






12. Don't do anything when you're angry






13. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






14. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






15. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






16. A periodic review and assessment of each employee's performance during a given period.






17. To plan






18. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






19. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






20. 7-25 feet






21. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






22. 4-7 feet






23. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






24. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






25. A panel of employees - or employees and managers - work together to resolve the employee complaints






26. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






27. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






28. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






29. Sprains/strains (most often involving the back)






30. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






31. Work groups established by the company. Include committees - group meetings - work teams and task forces






32. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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33. A theory which states that satisfying the needs of workers is the key to productivity






34. A counseling program available to employees to provide confidential and professional counseling and referral






35. Never quite making up one's mind






36. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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37. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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38. A process involving observation of employee performance and conversation on job performance between the manager and the employee






39. Best when precise figures or a lot of detail is involved






40. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






41. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






42. Adding more work to a job without increasing interest - challenge or reward






43. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






44. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






45. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






46. Arbitrations is the last step






47. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






48. Gives managers more time to manage






49. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






50. Gives employees more scope in making decisions to give outstanding guest service