Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves a customer or client and an employee






2. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






3. Adding more work to a job without increasing interest - challenge or reward






4. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






5. The number of employees that a manger supervises directly.






6. Top-recruiting method






7. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






8. Searching for job applicants from within an operation






9. The group of Americans born in the 1980s and 1990s






10. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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11. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






12. 2-3 feet






13. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






14. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






15. A periodic review and assessment of each employee's performance during a given period.






16. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






17. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






18. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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19. Making decisions that feel right






20. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






21. Where most qualified people come from






22. Start off with a bit of small talk - Encourage them to comment on your judgement






23. A specific group of tasks prescribed as a unit of work






24. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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25. To plan






26. Gives financial support to employees who are laid off for reasons they cannot control






27. The person who - by virtue of having the support of the employees - is in charge.






28. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






29. People train themselves






30. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






31. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






32. As a manger you need to be able to recognize and confront.






33. Arbitrations is the last step






34. 7-25 feet






35. Sprains/strains (most often involving the back)






36. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






37. Reacts to the situation as they arise.






38. A detailed plan for carrying out employe training for a unit of work






39. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






40. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






41. A panel of employees - or employees and managers - work together to resolve the employee complaints






42. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






43. Never quite making up one's mind






44. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






45. Leadership that motivates workers by appealing to their self-interest.






46. Making a deliberate stepwise process to make decisions






47. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






48. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






49. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






50. The actions of two or more people to achieve outcomes that each is individually incapable of achieving