Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The group of Americans born in the 1980s and 1990s






2. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






3. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






4. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






5. People train themselves






6. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






7. Never quite making up one's mind






8. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






9. Searching for job applicants from within an operation






10. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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11. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






12. A list of the qualifications needed to perform a given job






13. The name of a job - such as a cook or housekeeper






14. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






15. Arbitrations is the last step






16. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






17. Best suited to simple tasks






18. On-the-scene recruiting where job seekers are - such as at schools and colleges.






19. Involves a customer or client and an employee






20. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






21. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






22. 7-25 feet






23. A periodic review and assessment of each employee's performance during a given period.






24. The organizational principle that teach person should have only one boss.






25. areer growth - learning and development






26. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






27. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






28. A process involving observation of employee performance and conversation on job performance between the manager and the employee






29. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






30. Gives financial support to employees who are laid off for reasons they cannot control






31. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






32. Where most qualified people come from






33. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






34. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






35. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






36. An employee can "select" the parts of a plan that they want






37. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






38. Work groups established by the company. Include committees - group meetings - work teams and task forces






39. The person who - by virtue of having the support of the employees - is in charge.






40. Gives employees more scope in making decisions to give outstanding guest service






41. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






42. Tests that measure intelligence






43. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






44. A specific group of tasks prescribed as a unit of work






45. Communication without words - as with signs - gestures - facial expressions - or body language






46. Don't do anything when you're angry






47. A panel of employees - or employees and managers - work together to resolve the employee complaints






48. Employees have the opportunity to meet with managers to discuss issues






49. Sprains/strains (most often involving the back)






50. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)