Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The group of Americans born in the 1980s and 1990s






2. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






3. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






4. People train themselves






5. A periodic review and assessment of each employee's performance during a given period.






6. 4-7 feet






7. To plan






8. Searching for job applicants from within an operation






9. Allows employees to make decisions within specified limits.






10. Start off with a bit of small talk - Encourage them to comment on your judgement






11. Gives employees more scope in making decisions to give outstanding guest service






12. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






13. Sprains/strains (most often involving the back)






14. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






15. areer growth - learning and development






16. A lack of direct - properly handled conflict. Communication is key.






17. A counseling program available to employees to provide confidential and professional counseling and referral






18. Don't do anything when you're angry






19. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






20. Tests that measure intelligence






21. Employees have the opportunity to meet with managers to discuss issues






22. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






23. Never quite making up one's mind






24. Best suited to simple tasks






25. Duties and responsibilities performed by an employee






26. An employee can "select" the parts of a plan that they want






27. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






28. 7-25 feet






29. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






30. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






31. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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32. A process involving observation of employee performance and conversation on job performance between the manager and the employee






33. The number of employees that a manger supervises directly.






34. Involves a customer or client and an employee






35. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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36. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






37. Top-recruiting method






38. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






39. The name of a job - such as a cook or housekeeper






40. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






41. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






42. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






43. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






44. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






45. A detailed plan for carrying out employe training for a unit of work






46. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






47. The organizational principle that teach person should have only one boss.






48. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






49. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






50. Best when precise figures or a lot of detail is involved