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Test your basic knowledge |
Supervisor Basics
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Don't do anything when you're angry
Authority
How to Make Good Decisions
First Step in Delegation?
Mistakes to Avoid
2. The person who - by virtue of having the support of the employees - is in charge.
Conducting the Interview
Interviewing
Equal Pay Act of 1963
Informal Authority
3. An employee can "select" the parts of a plan that they want
Job Specification
Controlling
Cafeteria Plans
Public Distance
4. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
Employee Referral Program
Formal Groups
Retraining
How to Make Good Decisions
5. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Motivation
Job Loading
Non-Exempt Employees
Internal Recruiting
6. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth
Transactional Leadership
Job Enrichment
EEOC (Equal Employment Opportunity Commission)
Economic Person Theory
7. A lack of direct - properly handled conflict. Communication is key.
Job Description
Economic Person Theory
Confliction Prevention Root
Flexible Empowerment
8. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Job Fares
Cardinal Rules
Equal Pay Act of 1963
Economic Person Theory
9. 4-7 feet
Generation X
Position
Social Distance
Employee Assistance Program (EAP
10. Sprains/strains (most often involving the back)
Exempt Employees
Employee Referral Program
Transactional Leadership
Most Common Occupational Injuries
11. Gives employees more scope in making decisions to give outstanding guest service
Impulsive Approach
Formal Groups
Diversity
Flexible Empowerment
12. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Training Program
Last Step in Delegation?
Open Door Policy
Brainstorming
13. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
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14. People train themselves
Authority
Managers and Sexual Harassement
Magic Apron Approach
Logical Approaches
15. The actions of two or more people to achieve outcomes that each is individually incapable of achieving
Social Distance
Synergy
Benefits of Training
Flexible Empowerment
16. The group of Americans born in the 1980s and 1990s
Generation Y
Nonverbal Communication
Human Relations Theory
Honesty/Integrity Test
17. As a manger you need to be able to recognize and confront.
Managers and Sexual Harassement
Formal Groups
Employee Self-Appraisal
Generation X
18. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)
Brainstorming
Preferred Provider Organizations (PPO's)
Transformational Leadership
Magic Apron Approach
19. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.
Mediation
Transformational Leadership
Authority
How to Make Good Decisions
20. Offer full service medical services to employees and their families. Are the most cost-effective and more popular
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21. 7-25 feet
Material Safety Data Sheets (MSDS)
Public Distance
Job Description
Open Door Policy
22. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Cardinal Rules
Controlling
Managers and Sexual Harassement
Health Maintenance Organizations (HMO's)
23. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Direct Recruiting
Job Classifications
Fee-for-Service Plan
Accountability
24. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Generation Y
Training Plan
Theory X
Third-Paty Investigations
25. Employees have the opportunity to meet with managers to discuss issues
Open Door Policy
Public Distance
Honesty/Integrity Test
Alternative Dispute Resolution
26. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up
Steps in the Evaluation Process
Retraining
Cognitive Ability Test
Job Classifications
27. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Economic Person Theory
Herarchy of Needs
Employee Referral Program
Steps in the Evaluation Process
28. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Preferred Provider Organizations (PPO's)
Carrot and Stick Method
Flexible Empowerment
Transformational Leadership
29. The organizational principle that teach person should have only one boss.
Unity of Command
Economic Person Theory
Third-Party Sexual Harassment
Flex Style Management
30. Tests that measure intelligence
Brainstorming
Transformational Leadership
Cognitive Ability Test
Herarchy of Needs
31. Searching for job applicants from within an operation
Unity of Command
Formal Authority
Internal Recruiting
Position
32. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Carrot and Stick Method
Dissatisfier
Mistakes to Avoid
Title VII - Civil Rights Act
33. Making decisions that feel right
Cardinal Rules
Intuitive Approach
Flexible Empowerment
Transactional Leadership
34. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Generation Y
Perceptions
Interviewing
Job Classifications
35. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.
Theory X
Employee Referral Program
Intuitive Approach
Fact Finding
36. A periodic review and assessment of each employee's performance during a given period.
Performance Evaluation and Performance Appraisal
Transactional Leadership
Authority
Job Specification
37. A specific group of tasks prescribed as a unit of work
Accountability
Training Program
Human Relations Theory
Job
38. Adding more work to a job without increasing interest - challenge or reward
Job Loading
Controlling
Authority
Public Distance
39. Best suited to simple tasks
Oral Order
Transformational Leadership
EEOC (Equal Employment Opportunity Commission)
Age/Discrimination in Employment Act of 1967
40. To plan
First Step in Delegation?
Job Fares
Position
Counseling
41. Where most qualified people come from
In-House Job Referral
Intuitive Approach
Informal Authority
Counseling
42. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
EEOC (Equal Employment Opportunity Commission)
Transformational Leadership
Sexual Harassement
Job Enrichment
43. Work groups established by the company. Include committees - group meetings - work teams and task forces
Written Instructions
Formal Groups
Sexual Harassement
Worker's Compensation
44. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Last Step in Delegation?
Honesty/Integrity Test
Formal Groups
Job Description
45. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Exempt Employees
Equal Pay Act of 1963
Turnover and Retention Dollar Amounts
Cognitive Ability Test
46. Start off with a bit of small talk - Encourage them to comment on your judgement
Conducting the Interview
Top Retention Factor
Job Fares
Job Titles
47. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Dehiring
Herarchy of Needs
Social Distance
Job Specification
48. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process
Employee Self-Appraisal
Synergy
Perceptions
Generation X
49. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Halo Effect
Nonverbal Communication
Sexual Harassement
Steps in the Evaluation Process
50. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Controlling
Environmental Sexual Harassment
Employee Self-Appraisal
Counseling
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