Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






2. Top-recruiting method






3. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






4. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






5. Tests that measure intelligence






6. A panel of employees - or employees and managers - work together to resolve the employee complaints






7. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






8. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






9. A detailed plan for carrying out employe training for a unit of work






10. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






11. The organizational principle that teach person should have only one boss.






12. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






13. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






14. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






15. Employees have the opportunity to meet with managers to discuss issues






16. As a manger you need to be able to recognize and confront.






17. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






18. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






19. An employee can "select" the parts of a plan that they want






20. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






21. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






22. The name of a job - such as a cook or housekeeper






23. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






24. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






25. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






26. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






27. The authority granted by virtue of a person's position within an organization






28. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






29. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






30. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






31. A lack of direct - properly handled conflict. Communication is key.






32. Making a deliberate stepwise process to make decisions






33. Sprains/strains (most often involving the back)






34. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






35. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






36. Best when precise figures or a lot of detail is involved






37. To follow-up






38. A counseling program available to employees to provide confidential and professional counseling and referral






39. Work groups established by the company. Include committees - group meetings - work teams and task forces






40. Searching for job applicants from within an operation






41. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






42. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






43. The person who - by virtue of having the support of the employees - is in charge.






44. A specific group of tasks prescribed as a unit of work






45. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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46. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






47. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






48. areer growth - learning and development






49. Gives financial support to employees who are laid off for reasons they cannot control






50. Making decisions that feel right







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Can you answer 50 questions in 15 minutes?


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