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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






2. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






3. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






4. The name of a job - such as a cook or housekeeper






5. Don't do anything when you're angry






6. A list of the qualifications needed to perform a given job






7. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






8. A panel of employees - or employees and managers - work together to resolve the employee complaints






9. Involves a customer or client and an employee






10. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






11. To follow-up






12. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






13. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






14. 7-25 feet






15. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






16. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






17. A detailed plan for carrying out employe training for a unit of work






18. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






19. Gives financial support to employees who are laid off for reasons they cannot control






20. Never quite making up one's mind






21. On-the-scene recruiting where job seekers are - such as at schools and colleges.






22. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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23. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






24. Communication without words - as with signs - gestures - facial expressions - or body language






25. Leadership that motivates workers by appealing to their self-interest.






26. A specific group of tasks prescribed as a unit of work






27. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






28. An employee can "select" the parts of a plan that they want






29. Best when precise figures or a lot of detail is involved






30. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






31. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






32. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






33. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






34. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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35. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






36. 2-3 feet






37. Sprains/strains (most often involving the back)






38. Top-recruiting method






39. Adding more work to a job without increasing interest - challenge or reward






40. A lack of direct - properly handled conflict. Communication is key.






41. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






42. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






43. A theory which states that satisfying the needs of workers is the key to productivity






44. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






45. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






46. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






47. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






48. Employees have the opportunity to meet with managers to discuss issues






49. Making a deliberate stepwise process to make decisions






50. areer growth - learning and development







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