Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making a deliberate stepwise process to make decisions






2. A theory which states that satisfying the needs of workers is the key to productivity






3. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






4. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






5. Sprains/strains (most often involving the back)






6. The name of a job - such as a cook or housekeeper






7. Reacts to the situation as they arise.






8. 2-3 feet






9. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






10. Adding more work to a job without increasing interest - challenge or reward






11. A periodic review and assessment of each employee's performance during a given period.






12. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






13. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






14. A lack of direct - properly handled conflict. Communication is key.






15. Don't do anything when you're angry






16. Making decisions that feel right






17. The organizational principle that teach person should have only one boss.






18. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






19. The group of Americans born in the 1980s and 1990s






20. People train themselves






21. The authority granted by virtue of a person's position within an organization






22. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






23. The person who - by virtue of having the support of the employees - is in charge.






24. Allows employees to make decisions within specified limits.






25. Never quite making up one's mind






26. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






27. On-the-scene recruiting where job seekers are - such as at schools and colleges.






28. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






29. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






30. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






31. Where most qualified people come from






32. A list of the qualifications needed to perform a given job






33. A simple rule to follow is if it's not job related - don't ask.






34. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






35. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






36. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






37. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






38. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






39. Employees have the opportunity to meet with managers to discuss issues






40. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


41. A detailed plan for carrying out employe training for a unit of work






42. A process involving observation of employee performance and conversation on job performance between the manager and the employee






43. Start off with a bit of small talk - Encourage them to comment on your judgement






44. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






45. areer growth - learning and development






46. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






47. As a manger you need to be able to recognize and confront.






48. Searching for job applicants from within an operation






49. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






50. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job