Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






2. Work groups established by the company. Include committees - group meetings - work teams and task forces






3. A theory which states that satisfying the needs of workers is the key to productivity






4. A periodic review and assessment of each employee's performance during a given period.






5. Involves a customer or client and an employee






6. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






7. Don't do anything when you're angry






8. The authority granted by virtue of a person's position within an organization






9. A specific group of tasks prescribed as a unit of work






10. The person who - by virtue of having the support of the employees - is in charge.






11. As a manger you need to be able to recognize and confront.






12. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






13. The number of employees that a manger supervises directly.






14. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






15. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






16. Start off with a bit of small talk - Encourage them to comment on your judgement






17. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






18. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






19. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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20. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






21. Sprains/strains (most often involving the back)






22. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






23. On-the-scene recruiting where job seekers are - such as at schools and colleges.






24. To follow-up






25. A list of the qualifications needed to perform a given job






26. Gives employees more scope in making decisions to give outstanding guest service






27. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






28. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






29. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






30. Adding more work to a job without increasing interest - challenge or reward






31. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






32. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






33. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






34. Communication without words - as with signs - gestures - facial expressions - or body language






35. A panel of employees - or employees and managers - work together to resolve the employee complaints






36. Top-recruiting method






37. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






38. The group of Americans born in the 1980s and 1990s






39. A lack of direct - properly handled conflict. Communication is key.






40. To be influenced by one or more characteristics and extend them into an overall impression of a person.






41. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






42. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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43. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






44. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






45. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






46. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






47. An employee can "select" the parts of a plan that they want






48. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






49. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






50. The name of a job - such as a cook or housekeeper







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Can you answer 50 questions in 15 minutes?


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