Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Start off with a bit of small talk - Encourage them to comment on your judgement






2. A simple rule to follow is if it's not job related - don't ask.






3. Making decisions that feel right






4. A detailed plan for carrying out employe training for a unit of work






5. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






6. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






7. A panel of employees - or employees and managers - work together to resolve the employee complaints






8. The name of a job - such as a cook or housekeeper






9. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






10. Gives managers more time to manage






11. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






12. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






13. A periodic review and assessment of each employee's performance during a given period.






14. To plan






15. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






16. Sprains/strains (most often involving the back)






17. areer growth - learning and development






18. Reacts to the situation as they arise.






19. Searching for job applicants from within an operation






20. Offer full service medical services to employees and their families. Are the most cost-effective and more popular


21. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






22. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






23. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






24. A list of the qualifications needed to perform a given job






25. Adding more work to a job without increasing interest - challenge or reward






26. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






27. People train themselves






28. Involves a customer or client and an employee






29. Employees have the opportunity to meet with managers to discuss issues






30. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






31. On-the-scene recruiting where job seekers are - such as at schools and colleges.






32. To be influenced by one or more characteristics and extend them into an overall impression of a person.






33. The person who - by virtue of having the support of the employees - is in charge.






34. A specific group of tasks prescribed as a unit of work






35. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






36. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






37. Where most qualified people come from






38. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






39. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






40. Gives financial support to employees who are laid off for reasons they cannot control






41. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






42. Work groups established by the company. Include committees - group meetings - work teams and task forces






43. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






44. A process involving observation of employee performance and conversation on job performance between the manager and the employee






45. The organizational principle that teach person should have only one boss.






46. Gives employees more scope in making decisions to give outstanding guest service






47. 2-3 feet






48. The number of employees that a manger supervises directly.






49. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






50. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.