Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






2. A counseling program available to employees to provide confidential and professional counseling and referral






3. The authority granted by virtue of a person's position within an organization






4. Duties and responsibilities performed by an employee






5. Communication without words - as with signs - gestures - facial expressions - or body language






6. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






7. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






8. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






9. A theory which states that satisfying the needs of workers is the key to productivity






10. Gives employees more scope in making decisions to give outstanding guest service






11. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






12. Adding more work to a job without increasing interest - challenge or reward






13. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






14. On-the-scene recruiting where job seekers are - such as at schools and colleges.






15. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






16. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






17. Making a deliberate stepwise process to make decisions






18. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






19. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






20. A process involving observation of employee performance and conversation on job performance between the manager and the employee






21. 7-25 feet






22. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






23. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






24. Tests that measure intelligence






25. The organizational principle that teach person should have only one boss.






26. A periodic review and assessment of each employee's performance during a given period.






27. Work groups established by the company. Include committees - group meetings - work teams and task forces






28. Involves a customer or client and an employee






29. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






30. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






31. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






32. A simple rule to follow is if it's not job related - don't ask.






33. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






34. The name of a job - such as a cook or housekeeper






35. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






36. People train themselves






37. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






38. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






39. A specific group of tasks prescribed as a unit of work






40. Reacts to the situation as they arise.






41. Start off with a bit of small talk - Encourage them to comment on your judgement






42. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






43. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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44. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






45. Making an off-the-cut decision






46. The person who - by virtue of having the support of the employees - is in charge.






47. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






48. Arbitrations is the last step






49. Gives financial support to employees who are laid off for reasons they cannot control






50. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot