Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Best suited to simple tasks






2. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






3. On-the-scene recruiting where job seekers are - such as at schools and colleges.






4. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






5. A periodic review and assessment of each employee's performance during a given period.






6. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






7. Top-recruiting method






8. The group of Americans born in the 1980s and 1990s






9. An employee can "select" the parts of a plan that they want






10. areer growth - learning and development






11. As a manger you need to be able to recognize and confront.






12. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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13. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






14. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






15. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






16. The number of employees that a manger supervises directly.






17. A panel of employees - or employees and managers - work together to resolve the employee complaints






18. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






19. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






20. 2-3 feet






21. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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22. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






23. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






24. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






25. The organizational principle that teach person should have only one boss.






26. Work groups established by the company. Include committees - group meetings - work teams and task forces






27. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






28. A simple rule to follow is if it's not job related - don't ask.






29. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






30. Searching for job applicants from within an operation






31. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






32. Reacts to the situation as they arise.






33. 4-7 feet






34. A detailed plan for carrying out employe training for a unit of work






35. A counseling program available to employees to provide confidential and professional counseling and referral






36. Arbitrations is the last step






37. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






38. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






39. A specific group of tasks prescribed as a unit of work






40. A process involving observation of employee performance and conversation on job performance between the manager and the employee






41. Duties and responsibilities performed by an employee






42. The authority granted by virtue of a person's position within an organization






43. Gives managers more time to manage






44. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






45. Making a deliberate stepwise process to make decisions






46. The name of a job - such as a cook or housekeeper






47. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






48. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






49. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






50. To follow-up