Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






2. Communication without words - as with signs - gestures - facial expressions - or body language






3. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






4. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






5. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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6. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






7. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






8. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






9. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






10. Top-recruiting method






11. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






12. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






13. Where most qualified people come from






14. The number of employees that a manger supervises directly.






15. Searching for job applicants from within an operation






16. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






17. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






18. Making a deliberate stepwise process to make decisions






19. Gives employees more scope in making decisions to give outstanding guest service






20. As a manger you need to be able to recognize and confront.






21. A lack of direct - properly handled conflict. Communication is key.






22. Gives managers more time to manage






23. People train themselves






24. Tests that measure intelligence






25. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






26. 2-3 feet






27. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






28. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






29. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






30. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






31. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






32. 4-7 feet






33. A theory which states that satisfying the needs of workers is the key to productivity






34. The person who - by virtue of having the support of the employees - is in charge.






35. Best when precise figures or a lot of detail is involved






36. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






37. Adding more work to a job without increasing interest - challenge or reward






38. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






39. To follow-up






40. Allows employees to make decisions within specified limits.






41. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






42. Reacts to the situation as they arise.






43. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






44. To plan






45. A detailed plan for carrying out employe training for a unit of work






46. Making an off-the-cut decision






47. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






48. Best suited to simple tasks






49. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






50. The authority granted by virtue of a person's position within an organization