Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Gives financial support to employees who are laid off for reasons they cannot control






2. People train themselves






3. The authority granted by virtue of a person's position within an organization






4. The organizational principle that teach person should have only one boss.






5. The number of employees that a manger supervises directly.






6. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






7. Start off with a bit of small talk - Encourage them to comment on your judgement






8. Where most qualified people come from






9. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






10. 7-25 feet






11. Best suited to simple tasks






12. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






13. Gives managers more time to manage






14. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






15. A theory which states that satisfying the needs of workers is the key to productivity






16. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






17. Don't do anything when you're angry






18. Leadership that motivates workers by appealing to their self-interest.






19. Duties and responsibilities performed by an employee






20. A simple rule to follow is if it's not job related - don't ask.






21. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






22. Making a deliberate stepwise process to make decisions






23. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






24. A specific group of tasks prescribed as a unit of work






25. Making decisions that feel right






26. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






27. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






28. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






29. Top-recruiting method






30. A counseling program available to employees to provide confidential and professional counseling and referral






31. An employee can "select" the parts of a plan that they want






32. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






33. To plan






34. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






35. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






36. As a manger you need to be able to recognize and confront.






37. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






38. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






39. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






40. A lack of direct - properly handled conflict. Communication is key.






41. Gives employees more scope in making decisions to give outstanding guest service






42. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






43. Adding more work to a job without increasing interest - challenge or reward






44. Arbitrations is the last step






45. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






46. 2-3 feet






47. Making an off-the-cut decision






48. Allows employees to make decisions within specified limits.






49. areer growth - learning and development






50. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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Can you answer 50 questions in 15 minutes?


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