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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Halo Effect
Social Security
Dissatisfier
Herarchy of Needs
2. The organizational principle that teach person should have only one boss.
Unity of Command
Synergy
Informal Authority
Benefits of Training
3. 4-7 feet
Perceptions
Social Distance
Counseling
Preferred Provider Organizations (PPO's)
4. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Halo Effect
Employee Assistance Program (EAP
Unity of Command
Formal Groups
5. The person who - by virtue of having the support of the employees - is in charge.
Informal Authority
Job Analysis
Synergy
Family and Medical leave Act of 1993
6. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report
Theory Y
Fact Finding
Job Analysis
Public Distance
7. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Informal Authority
Environmental Sexual Harassment
Span of Control
Family and Medical leave Act of 1993
8. areer growth - learning and development
Top Retention Factor
Theory X
Job Enrichment
Diversity
9. As a manger you need to be able to recognize and confront.
Job Analysis
Job Enrichment
Public Distance
Managers and Sexual Harassement
10. An employee can "select" the parts of a plan that they want
Cafeteria Plans
Benefits of Training
First Step in Delegation?
Mistakes to Avoid
11. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.
Diversity
Family and Medical leave Act of 1993
Span of Control
Impulsive Approach
12. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Job Instruction Training (JIT)
Material Safety Data Sheets (MSDS)
Unemployment Insurance
Cognitive Ability Test
13. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process
Employee Self-Appraisal
Cardinal Rules
Most Common Occupational Injuries
In-House Job Referral
14. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Social Distance
Flexible Empowerment
Accommodation
Span of Control
15. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Social Security
Job Specification
Transformational Leadership
Span of Control
16. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Third-Paty Investigations
Mistakes to Avoid
Third-Party Sexual Harassment
Equal Pay Act of 1963
17. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Generation X
Cognitive Ability Test
Steps in the Evaluation Process
Title VII - Civil Rights Act
18. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Personal Space
Peer Review
Dissatisfier
Human Relations Theory
19. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Theory X
Theory Y
Most Common Occupational Injuries
Benefits of Training
20. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
21. The actions of two or more people to achieve outcomes that each is individually incapable of achieving
Last Step in Delegation?
Transactional Leadership
Synergy
Turnover and Retention Dollar Amounts
22. 7-25 feet
Material Safety Data Sheets (MSDS)
Job Description
Most Common Occupational Injuries
Public Distance
23. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth
Job Enrichment
Employee Assistance Program (EAP
Oral Order
Performance Evaluation and Performance Appraisal
24. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Indecisive Approach
First Step in Delegation?
Retraining
Managers and Sexual Harassement
25. A periodic review and assessment of each employee's performance during a given period.
Employee Assistance Program (EAP
Controlling
Top Retention Factor
Performance Evaluation and Performance Appraisal
26. Leadership that motivates workers by appealing to their self-interest.
Employee Referral Program
Exempt Employees
Transactional Leadership
Job
27. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Preferred Provider Organizations (PPO's)
Perceptions
Theory X
Third-Paty Investigations
28. Best when precise figures or a lot of detail is involved
Impulsive Approach
Written Instructions
Oral Order
Cafeteria Plans
29. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Managerial Decision
Generation Y
Honesty/Integrity Test
Authority
30. A detailed plan for carrying out employe training for a unit of work
Training Program
Training Plan
Halo Effect
Employee Self-Appraisal
31. To plan
Job Description
First Step in Delegation?
Job Loading
Transformational Leadership
32. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex
EEOC (Equal Employment Opportunity Commission)
Unity of Command
Synergy
Oral Order
33. People train themselves
Magic Apron Approach
Third-Party Sexual Harassment
Cardinal Rules
Worker's Compensation
34. Involves a customer or client and an employee
Third-Party Sexual Harassment
Employee Self-Appraisal
Accountability
Mistakes to Avoid
35. A lack of direct - properly handled conflict. Communication is key.
Social Security
Confliction Prevention Root
Last Step in Delegation?
Personal Space
36. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Flex Style Management
Job Titles
Structured Empowerment
Sexual Harassement
37. Work groups established by the company. Include committees - group meetings - work teams and task forces
EEOC (Equal Employment Opportunity Commission)
Cafeteria Plans
Formal Groups
Diversity
38. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)
In-House Job Referral
Health Maintenance Organizations (HMO's)
Retraining
Brainstorming
39. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job
Theory Y
Health Maintenance Organizations (HMO's)
Formal Authority
Dehiring
40. Allows employees to make decisions within specified limits.
Title VII - Civil Rights Act
Mediation
Formal Groups
Structured Empowerment
41. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Position
Structured Empowerment
Job Instruction Training (JIT)
Job Classifications
42. The authority granted by virtue of a person's position within an organization
Formal Groups
Dehiring
Authority
Formal Authority
43. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Unity of Command
Generation Y
Counseling
Conducting the Interview
44. Arbitrations is the last step
Top Retention Factor
Mistakes to Avoid
Indecisive Approach
Alternative Dispute Resolution
45. Top-recruiting method
Generation X
Cardinal Rules
Direct Recruiting
Job Fares
46. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
Accommodation
Theory X
Fee-for-Service Plan
How to Make Good Decisions
47. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.
Flex Style Management
Authority
Herarchy of Needs
Carrot and Stick Method
48. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Magic Apron Approach
Conducting the Interview
Health Maintenance Organizations (HMO's)
Honesty/Integrity Test
49. A specific group of tasks prescribed as a unit of work
Oral Order
Job Loading
Job
Equal Pay Act of 1963
50. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness