Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






2. Don't do anything when you're angry






3. As a manger you need to be able to recognize and confront.






4. Employees have the opportunity to meet with managers to discuss issues






5. A simple rule to follow is if it's not job related - don't ask.






6. 2-3 feet






7. The group of Americans born in the 1980s and 1990s






8. A detailed plan for carrying out employe training for a unit of work






9. Start off with a bit of small talk - Encourage them to comment on your judgement






10. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






11. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






12. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






13. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






14. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






15. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






16. Involves a customer or client and an employee






17. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






18. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness


19. To be influenced by one or more characteristics and extend them into an overall impression of a person.






20. Never quite making up one's mind






21. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






22. A process involving observation of employee performance and conversation on job performance between the manager and the employee






23. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






24. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


25. Making a deliberate stepwise process to make decisions






26. Duties and responsibilities performed by an employee






27. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






28. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






29. The organizational principle that teach person should have only one boss.






30. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






31. A counseling program available to employees to provide confidential and professional counseling and referral






32. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






33. A theory which states that satisfying the needs of workers is the key to productivity






34. Work groups established by the company. Include committees - group meetings - work teams and task forces






35. Sprains/strains (most often involving the back)






36. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






37. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






38. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






39. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






40. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






41. Making an off-the-cut decision






42. An employee can "select" the parts of a plan that they want






43. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






44. Adding more work to a job without increasing interest - challenge or reward






45. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






46. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






47. The name of a job - such as a cook or housekeeper






48. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






49. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






50. Leadership that motivates workers by appealing to their self-interest.