Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






2. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






3. People train themselves






4. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






5. Leadership that motivates workers by appealing to their self-interest.






6. 4-7 feet






7. To plan






8. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






9. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






10. The person who - by virtue of having the support of the employees - is in charge.






11. 2-3 feet






12. 7-25 feet






13. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






14. Searching for job applicants from within an operation






15. Gives employees more scope in making decisions to give outstanding guest service






16. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






17. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






18. Arbitrations is the last step






19. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






20. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






21. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






22. Allows employees to make decisions within specified limits.






23. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






24. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






25. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






26. Gives managers more time to manage






27. areer growth - learning and development






28. A simple rule to follow is if it's not job related - don't ask.






29. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






30. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






31. A list of the qualifications needed to perform a given job






32. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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33. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






34. Making an off-the-cut decision






35. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






36. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






37. Work groups established by the company. Include committees - group meetings - work teams and task forces






38. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






39. To be influenced by one or more characteristics and extend them into an overall impression of a person.






40. A detailed plan for carrying out employe training for a unit of work






41. As a manger you need to be able to recognize and confront.






42. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






43. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






44. A theory which states that satisfying the needs of workers is the key to productivity






45. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






46. Best when precise figures or a lot of detail is involved






47. A specific group of tasks prescribed as a unit of work






48. Never quite making up one's mind






49. A periodic review and assessment of each employee's performance during a given period.






50. The actions of two or more people to achieve outcomes that each is individually incapable of achieving







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Can you answer 50 questions in 15 minutes?


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