Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As a manger you need to be able to recognize and confront.






2. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






3. Communication without words - as with signs - gestures - facial expressions - or body language






4. The number of employees that a manger supervises directly.






5. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






6. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






7. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






8. Making an off-the-cut decision






9. A periodic review and assessment of each employee's performance during a given period.






10. Tests that measure intelligence






11. Sprains/strains (most often involving the back)






12. To be influenced by one or more characteristics and extend them into an overall impression of a person.






13. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






14. Employees have the opportunity to meet with managers to discuss issues






15. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






16. Adding more work to a job without increasing interest - challenge or reward






17. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






18. Gives employees more scope in making decisions to give outstanding guest service






19. A list of the qualifications needed to perform a given job






20. 2-3 feet






21. The person who - by virtue of having the support of the employees - is in charge.






22. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






23. A theory which states that satisfying the needs of workers is the key to productivity






24. A process involving observation of employee performance and conversation on job performance between the manager and the employee






25. 4-7 feet






26. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






27. Don't do anything when you're angry






28. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






29. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


30. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






31. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






32. A detailed plan for carrying out employe training for a unit of work






33. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






34. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






35. A counseling program available to employees to provide confidential and professional counseling and referral






36. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






37. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






38. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






39. A lack of direct - properly handled conflict. Communication is key.






40. To plan






41. Work groups established by the company. Include committees - group meetings - work teams and task forces






42. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






43. The authority granted by virtue of a person's position within an organization






44. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






45. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






46. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






47. Involves a customer or client and an employee






48. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






49. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






50. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up