Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






2. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






3. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






4. A process involving observation of employee performance and conversation on job performance between the manager and the employee






5. The number of employees that a manger supervises directly.






6. A specific group of tasks prescribed as a unit of work






7. Never quite making up one's mind






8. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






9. The organizational principle that teach person should have only one boss.






10. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






11. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






12. Sprains/strains (most often involving the back)






13. A periodic review and assessment of each employee's performance during a given period.






14. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






15. A theory which states that satisfying the needs of workers is the key to productivity






16. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






17. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






18. Work groups established by the company. Include committees - group meetings - work teams and task forces






19. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






20. Arbitrations is the last step






21. As a manger you need to be able to recognize and confront.






22. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






23. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






24. The group of Americans born in the 1980s and 1990s






25. Making a deliberate stepwise process to make decisions






26. People train themselves






27. Duties and responsibilities performed by an employee






28. Gives financial support to employees who are laid off for reasons they cannot control






29. An employee can "select" the parts of a plan that they want






30. The authority granted by virtue of a person's position within an organization






31. 2-3 feet






32. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






33. Offer full service medical services to employees and their families. Are the most cost-effective and more popular


34. 4-7 feet






35. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






36. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






37. The person who - by virtue of having the support of the employees - is in charge.






38. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






39. Employees have the opportunity to meet with managers to discuss issues






40. Tests that measure intelligence






41. Adding more work to a job without increasing interest - challenge or reward






42. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






43. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






44. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






45. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






46. Reacts to the situation as they arise.






47. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






48. Best suited to simple tasks






49. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






50. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.