Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






2. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






3. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






4. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






5. The group of Americans born in the 1980s and 1990s






6. Top-recruiting method






7. A simple rule to follow is if it's not job related - don't ask.






8. Don't do anything when you're angry






9. As a manger you need to be able to recognize and confront.






10. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






11. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness


12. A counseling program available to employees to provide confidential and professional counseling and referral






13. A list of the qualifications needed to perform a given job






14. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






15. The person who - by virtue of having the support of the employees - is in charge.






16. To follow-up






17. Work groups established by the company. Include committees - group meetings - work teams and task forces






18. The number of employees that a manger supervises directly.






19. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






20. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






21. areer growth - learning and development






22. An employee can "select" the parts of a plan that they want






23. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






24. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


25. Adding more work to a job without increasing interest - challenge or reward






26. Involves a customer or client and an employee






27. 7-25 feet






28. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






29. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






30. To be influenced by one or more characteristics and extend them into an overall impression of a person.






31. Best when precise figures or a lot of detail is involved






32. Arbitrations is the last step






33. People train themselves






34. A theory which states that satisfying the needs of workers is the key to productivity






35. A panel of employees - or employees and managers - work together to resolve the employee complaints






36. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






37. 4-7 feet






38. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






39. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






40. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






41. Sprains/strains (most often involving the back)






42. Best suited to simple tasks






43. Making decisions that feel right






44. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






45. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






46. Allows employees to make decisions within specified limits.






47. 2-3 feet






48. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






49. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






50. The actions of two or more people to achieve outcomes that each is individually incapable of achieving