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Test your basic knowledge |
Supervisor Basics
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job
Mistakes to Avoid
Unity of Command
Dehiring
Economic Person Theory
2. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Carrot and Stick Method
Top Retention Factor
Nonverbal Communication
Theory X
3. A panel of employees - or employees and managers - work together to resolve the employee complaints
Employee Self-Appraisal
Peer Review
Conducting the Interview
Mistakes to Avoid
4. A counseling program available to employees to provide confidential and professional counseling and referral
Employee Assistance Program (EAP
Job Enrichment
Retraining
Carrot and Stick Method
5. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Theory X
Dissatisfier
Cafeteria Plans
Turnover and Retention Dollar Amounts
6. 7-25 feet
Perceptions
Coaching
Public Distance
Halo Effect
7. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
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8. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Job Analysis
Human Relations Theory
Environmental Sexual Harassment
Coaching
9. A theory which states that satisfying the needs of workers is the key to productivity
Cardinal Rules
Material Safety Data Sheets (MSDS)
Human Relations Theory
Counseling
10. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Retraining
Material Safety Data Sheets (MSDS)
Peer Review
Cafeteria Plans
11. Gives financial support to employees who are laid off for reasons they cannot control
Brainstorming
Span of Control
Unemployment Insurance
Peer Review
12. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.
Conducting the Interview
Retraining
Environmental Sexual Harassment
Age/Discrimination in Employment Act of 1967
13. Duties and responsibilities performed by an employee
Steps in the Evaluation Process
Position
Cafeteria Plans
Authority
14. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Unity of Command
Job Instruction Training (JIT)
Logical Approaches
Accountability
15. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.
Third-Party Sexual Harassment
Job Description
Controlling
Most Common Occupational Injuries
16. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Real/Conferred Authority
Job
Open Door Policy
Title VII - Civil Rights Act
17. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Span of Control
Mistakes to Avoid
Theory Y
Transformational Leadership
18. Arbitrations is the last step
Third-Party Sexual Harassment
Generation X
Alternative Dispute Resolution
Theory X
19. Tests that measure intelligence
Social Distance
Theory X
First Step in Delegation?
Cognitive Ability Test
20. A periodic review and assessment of each employee's performance during a given period.
Performance Evaluation and Performance Appraisal
Last Step in Delegation?
Family and Medical leave Act of 1993
Structured Empowerment
21. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Job Loading
Economic Person Theory
Training Plan
Family and Medical leave Act of 1993
22. Work groups established by the company. Include committees - group meetings - work teams and task forces
Transformational Leadership
Most Common Occupational Injuries
Formal Groups
First Step in Delegation?
23. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up
Steps in the Evaluation Process
Dissatisfier
Job Enrichment
Logical Approaches
24. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
Top Retention Factor
Position
Exempt Employees
How to Make Good Decisions
25. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Conducting the Interview
Benefits of Training
Most Common Occupational Injuries
Managerial Decision
26. The person who - by virtue of having the support of the employees - is in charge.
Informal Authority
Transformational Leadership
Economic Person Theory
Health Maintenance Organizations (HMO's)
27. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Economic Person Theory
Controlling
Honesty/Integrity Test
Logical Approaches
28. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
Cardinal Rules
Controlling
Honesty/Integrity Test
EEOC (Equal Employment Opportunity Commission)
29. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Job Specification
Transformational Leadership
Material Safety Data Sheets (MSDS)
Theory X
30. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Transformational Leadership
Mediation
Job Instruction Training (JIT)
Retraining
31. The authority granted by virtue of a person's position within an organization
Fact Finding
Formal Authority
Mediation
Intuitive Approach
32. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Halo Effect
Title VII - Civil Rights Act
Herarchy of Needs
Accommodation
33. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Perceptions
Dehiring
Non-Exempt Employees
Environmental Sexual Harassment
34. 4-7 feet
Magic Apron Approach
Social Distance
Job Loading
Cognitive Ability Test
35. The name of a job - such as a cook or housekeeper
Job Titles
Flex Style Management
In-House Job Referral
Brainstorming
36. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Cafeteria Plans
Most Common Occupational Injuries
Job Instruction Training (JIT)
Accountability
37. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Job
In-House Job Referral
Non-Exempt Employees
Material Safety Data Sheets (MSDS)
38. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Employee Referral Program
Worker's Compensation
Job Analysis
Accommodation
39. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)
Brainstorming
Authority
Social Security
Cognitive Ability Test
40. Never quite making up one's mind
Transactional Leadership
Carrot and Stick Method
Indecisive Approach
Impulsive Approach
41. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Impulsive Approach
Job Classifications
Transactional Leadership
Non-Exempt Employees
42. Best suited to simple tasks
Fact Finding
Social Security
Flexible Empowerment
Oral Order
43. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Open Door Policy
Environmental Sexual Harassment
Brainstorming
Sexual Harassement
44. A simple rule to follow is if it's not job related - don't ask.
Fact Finding
Job Description
Steps in the Evaluation Process
Interviewing
45. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process
Environmental Sexual Harassment
Oral Order
Mediation
Employee Self-Appraisal
46. Sprains/strains (most often involving the back)
Written Instructions
Most Common Occupational Injuries
Real/Conferred Authority
Motivation
47. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Third-Paty Investigations
Personal Space
Sexual Harassement
Indecisive Approach
48. Communication without words - as with signs - gestures - facial expressions - or body language
Nonverbal Communication
Turnover and Retention Dollar Amounts
Social Distance
Unemployment Insurance
49. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980
How to Make Good Decisions
Counseling
Generation X
Structured Empowerment
50. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Worker's Compensation
Honesty/Integrity Test
Motivation
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