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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






2. Making an off-the-cut decision






3. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






4. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






5. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






6. Where most qualified people come from






7. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






8. 2-3 feet






9. A list of the qualifications needed to perform a given job






10. 7-25 feet






11. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






12. On-the-scene recruiting where job seekers are - such as at schools and colleges.






13. Arbitrations is the last step






14. The name of a job - such as a cook or housekeeper






15. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






16. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






17. To be influenced by one or more characteristics and extend them into an overall impression of a person.






18. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






19. Allows employees to make decisions within specified limits.






20. Communication without words - as with signs - gestures - facial expressions - or body language






21. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






22. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






23. Best when precise figures or a lot of detail is involved






24. The number of employees that a manger supervises directly.






25. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






26. The group of Americans born in the 1980s and 1990s






27. People train themselves






28. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






29. A theory which states that satisfying the needs of workers is the key to productivity






30. Making decisions that feel right






31. Sprains/strains (most often involving the back)






32. Leadership that motivates workers by appealing to their self-interest.






33. Adding more work to a job without increasing interest - challenge or reward






34. areer growth - learning and development






35. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






36. Best suited to simple tasks






37. Start off with a bit of small talk - Encourage them to comment on your judgement






38. A detailed plan for carrying out employe training for a unit of work






39. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






40. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






41. To plan






42. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






43. Reacts to the situation as they arise.






44. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






45. To follow-up






46. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






47. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






48. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






49. Involves a customer or client and an employee






50. A process involving observation of employee performance and conversation on job performance between the manager and the employee







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