Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






2. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






3. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






4. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






5. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






6. Making an off-the-cut decision






7. Sprains/strains (most often involving the back)






8. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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9. On-the-scene recruiting where job seekers are - such as at schools and colleges.






10. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






11. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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12. A periodic review and assessment of each employee's performance during a given period.






13. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






14. Making decisions that feel right






15. A simple rule to follow is if it's not job related - don't ask.






16. Don't do anything when you're angry






17. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






18. Start off with a bit of small talk - Encourage them to comment on your judgement






19. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






20. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






21. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






22. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






23. People train themselves






24. Making a deliberate stepwise process to make decisions






25. Allows employees to make decisions within specified limits.






26. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






27. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






28. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






29. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






30. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






31. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






32. Leadership that motivates workers by appealing to their self-interest.






33. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






34. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






35. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






36. Arbitrations is the last step






37. Best when precise figures or a lot of detail is involved






38. As a manger you need to be able to recognize and confront.






39. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






40. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






41. Duties and responsibilities performed by an employee






42. areer growth - learning and development






43. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






44. An employee can "select" the parts of a plan that they want






45. To plan






46. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






47. 2-3 feet






48. Top-recruiting method






49. Gives managers more time to manage






50. To be influenced by one or more characteristics and extend them into an overall impression of a person.