SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Flexible Empowerment
Perceptions
Material Safety Data Sheets (MSDS)
Turnover and Retention Dollar Amounts
2. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Mediation
Formal Groups
Job Analysis
Cognitive Ability Test
3. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions
Authority
Third-Paty Investigations
Interviewing
Human Relations Theory
4. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
EEOC (Equal Employment Opportunity Commission)
Exempt Employees
Retraining
Perceptions
5. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Peer Review
Material Safety Data Sheets (MSDS)
Employee Assistance Program (EAP
Accountability
6. Making an off-the-cut decision
Impulsive Approach
Conducting the Interview
Unity of Command
Third-Paty Investigations
7. Sprains/strains (most often involving the back)
Open Door Policy
Family and Medical leave Act of 1993
Age/Discrimination in Employment Act of 1967
Most Common Occupational Injuries
8. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
9. On-the-scene recruiting where job seekers are - such as at schools and colleges.
Cafeteria Plans
Steps in the Evaluation Process
Direct Recruiting
Formal Authority
10. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Perceptions
First Step in Delegation?
Job Classifications
Environmental Sexual Harassment
11. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
12. A periodic review and assessment of each employee's performance during a given period.
Economic Person Theory
Managerial Decision
Performance Evaluation and Performance Appraisal
Diversity
13. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.
First Step in Delegation?
Job Description
Cardinal Rules
Job Analysis
14. Making decisions that feel right
Coaching
Job Analysis
Span of Control
Intuitive Approach
15. A simple rule to follow is if it's not job related - don't ask.
Job Analysis
Health Maintenance Organizations (HMO's)
Social Security
Interviewing
16. Don't do anything when you're angry
Logical Approaches
Flex Style Management
Mistakes to Avoid
Unemployment Insurance
17. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Controlling
Halo Effect
Age/Discrimination in Employment Act of 1967
Dissatisfier
18. Start off with a bit of small talk - Encourage them to comment on your judgement
Employee Referral Program
Conducting the Interview
Retraining
Employee Assistance Program (EAP
19. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Performance Evaluation and Performance Appraisal
Synergy
Conducting the Interview
Carrot and Stick Method
20. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Third-Party Sexual Harassment
Equal Pay Act of 1963
Employee Referral Program
Training Plan
21. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
Unity of Command
Worker's Compensation
Last Step in Delegation?
Controlling
22. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Dehiring
Theory X
Job Instruction Training (JIT)
Halo Effect
23. People train themselves
Theory X
Non-Exempt Employees
Span of Control
Magic Apron Approach
24. Making a deliberate stepwise process to make decisions
Logical Approaches
Personal Space
Worker's Compensation
EEOC (Equal Employment Opportunity Commission)
25. Allows employees to make decisions within specified limits.
Training Program
Magic Apron Approach
Accommodation
Structured Empowerment
26. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Economic Person Theory
Generation X
Job Loading
Mediation
27. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.
Logical Approaches
Nonverbal Communication
Authority
Top Retention Factor
28. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Herarchy of Needs
Employee Self-Appraisal
Economic Person Theory
Honesty/Integrity Test
29. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Transformational Leadership
Logical Approaches
Mediation
Controlling
30. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job
Dehiring
Coaching
Herarchy of Needs
Honesty/Integrity Test
31. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Employee Self-Appraisal
Confliction Prevention Root
Benefits of Training
Fee-for-Service Plan
32. Leadership that motivates workers by appealing to their self-interest.
Unemployment Insurance
Fee-for-Service Plan
Fact Finding
Transactional Leadership
33. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Impulsive Approach
Job Description
Family and Medical leave Act of 1993
Unemployment Insurance
34. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report
Diversity
Job Description
Sexual Harassement
Fact Finding
35. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Herarchy of Needs
Interviewing
Worker's Compensation
Third-Party Sexual Harassment
36. Arbitrations is the last step
Internal Recruiting
In-House Job Referral
Alternative Dispute Resolution
Managerial Decision
37. Best when precise figures or a lot of detail is involved
Employee Assistance Program (EAP
Nonverbal Communication
Written Instructions
Diversity
38. As a manger you need to be able to recognize and confront.
Coaching
Managers and Sexual Harassement
Steps in the Evaluation Process
Job Description
39. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Informal Authority
Most Common Occupational Injuries
Theory Y
Non-Exempt Employees
40. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
Public Distance
Formal Groups
How to Make Good Decisions
Accountability
41. Duties and responsibilities performed by an employee
Halo Effect
Performance Evaluation and Performance Appraisal
Position
Fee-for-Service Plan
42. areer growth - learning and development
In-House Job Referral
Confliction Prevention Root
Top Retention Factor
Performance Evaluation and Performance Appraisal
43. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Theory X
Title VII - Civil Rights Act
Generation X
Transactional Leadership
44. An employee can "select" the parts of a plan that they want
Job Enrichment
Cafeteria Plans
Controlling
Worker's Compensation
45. To plan
Environmental Sexual Harassment
Title VII - Civil Rights Act
Managerial Decision
First Step in Delegation?
46. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Carrot and Stick Method
Training Plan
Managerial Decision
In-House Job Referral
47. 2-3 feet
Open Door Policy
Personal Space
Coaching
Conducting the Interview
48. Top-recruiting method
Job Fares
Dissatisfier
Fact Finding
First Step in Delegation?
49. Gives managers more time to manage
Theory X
Benefits of Training
Open Door Policy
First Step in Delegation?
50. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Benefits of Training
Halo Effect
Preferred Provider Organizations (PPO's)
Flex Style Management