Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The group of Americans born in the 1980s and 1990s






2. A periodic review and assessment of each employee's performance during a given period.






3. Best when precise figures or a lot of detail is involved






4. As a manger you need to be able to recognize and confront.






5. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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6. A panel of employees - or employees and managers - work together to resolve the employee complaints






7. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






8. Work groups established by the company. Include committees - group meetings - work teams and task forces






9. The authority granted by virtue of a person's position within an organization






10. Communication without words - as with signs - gestures - facial expressions - or body language






11. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






12. A counseling program available to employees to provide confidential and professional counseling and referral






13. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






14. Adding more work to a job without increasing interest - challenge or reward






15. The number of employees that a manger supervises directly.






16. Gives financial support to employees who are laid off for reasons they cannot control






17. Reacts to the situation as they arise.






18. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






19. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






20. Making an off-the-cut decision






21. Making a deliberate stepwise process to make decisions






22. Making decisions that feel right






23. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






24. The name of a job - such as a cook or housekeeper






25. People train themselves






26. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






27. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






28. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






29. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






30. Searching for job applicants from within an operation






31. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






32. Never quite making up one's mind






33. A specific group of tasks prescribed as a unit of work






34. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






35. The organizational principle that teach person should have only one boss.






36. The person who - by virtue of having the support of the employees - is in charge.






37. areer growth - learning and development






38. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






39. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






40. A theory which states that satisfying the needs of workers is the key to productivity






41. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






42. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






43. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






44. To follow-up






45. 4-7 feet






46. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






47. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






48. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






49. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






50. A process involving observation of employee performance and conversation on job performance between the manager and the employee