Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






2. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






3. To follow-up






4. 2-3 feet






5. Top-recruiting method






6. Communication without words - as with signs - gestures - facial expressions - or body language






7. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






8. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






9. The person who - by virtue of having the support of the employees - is in charge.






10. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






11. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






12. The group of Americans born in the 1980s and 1990s






13. Making a deliberate stepwise process to make decisions






14. Best suited to simple tasks






15. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






16. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






17. Making an off-the-cut decision






18. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






19. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


20. Involves a customer or client and an employee






21. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






22. Making decisions that feel right






23. Tests that measure intelligence






24. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






25. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






26. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness


27. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






28. Sprains/strains (most often involving the back)






29. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






30. Employees have the opportunity to meet with managers to discuss issues






31. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






32. To plan






33. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






34. Start off with a bit of small talk - Encourage them to comment on your judgement






35. Best when precise figures or a lot of detail is involved






36. Never quite making up one's mind






37. Don't do anything when you're angry






38. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






39. On-the-scene recruiting where job seekers are - such as at schools and colleges.






40. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






41. Gives employees more scope in making decisions to give outstanding guest service






42. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






43. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






44. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






45. 4-7 feet






46. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






47. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






48. Reacts to the situation as they arise.






49. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






50. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action