Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process involving observation of employee performance and conversation on job performance between the manager and the employee






2. An employee can "select" the parts of a plan that they want






3. Reacts to the situation as they arise.






4. The name of a job - such as a cook or housekeeper






5. The organizational principle that teach person should have only one boss.






6. Duties and responsibilities performed by an employee






7. areer growth - learning and development






8. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






9. Adding more work to a job without increasing interest - challenge or reward






10. The person who - by virtue of having the support of the employees - is in charge.






11. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






12. Best when precise figures or a lot of detail is involved






13. Work groups established by the company. Include committees - group meetings - work teams and task forces






14. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






15. Searching for job applicants from within an operation






16. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






17. Leadership that motivates workers by appealing to their self-interest.






18. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






19. A counseling program available to employees to provide confidential and professional counseling and referral






20. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






21. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






22. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






23. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






24. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






25. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






26. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






27. Communication without words - as with signs - gestures - facial expressions - or body language






28. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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29. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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30. Where most qualified people come from






31. Gives financial support to employees who are laid off for reasons they cannot control






32. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






33. Never quite making up one's mind






34. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






35. The authority granted by virtue of a person's position within an organization






36. Gives managers more time to manage






37. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






38. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






39. A lack of direct - properly handled conflict. Communication is key.






40. Making an off-the-cut decision






41. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






42. To plan






43. 2-3 feet






44. Best suited to simple tasks






45. Sprains/strains (most often involving the back)






46. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






47. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






48. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






49. 7-25 feet






50. Gives employees more scope in making decisions to give outstanding guest service