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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Dehiring
Material Safety Data Sheets (MSDS)
Motivation
First Step in Delegation?
2. A counseling program available to employees to provide confidential and professional counseling and referral
Third-Paty Investigations
Job Loading
Employee Assistance Program (EAP
Title VII - Civil Rights Act
3. areer growth - learning and development
Top Retention Factor
Economic Person Theory
Social Security
Span of Control
4. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Synergy
Job Fares
Transformational Leadership
Training Plan
5. The authority that employees grant a supervisor to make the necessary decisions and carry them out.
Counseling
Oral Order
Flex Style Management
Real/Conferred Authority
6. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Carrot and Stick Method
Benefits of Training
Turnover and Retention Dollar Amounts
Equal Pay Act of 1963
7. Offer full service medical services to employees and their families. Are the most cost-effective and more popular
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8. The organizational principle that teach person should have only one boss.
Job Enrichment
Top Retention Factor
Unity of Command
Alternative Dispute Resolution
9. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Impulsive Approach
Dissatisfier
Peer Review
Unity of Command
10. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.
Brainstorming
Open Door Policy
Job Description
Generation Y
11. Arbitrations is the last step
Third-Party Sexual Harassment
Alternative Dispute Resolution
Job Instruction Training (JIT)
Logical Approaches
12. Making decisions that feel right
Intuitive Approach
Sexual Harassement
Span of Control
Job Description
13. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Job Enrichment
Counseling
Sexual Harassement
Authority
14. Where most qualified people come from
Job Description
Environmental Sexual Harassment
Written Instructions
In-House Job Referral
15. As a manger you need to be able to recognize and confront.
Sexual Harassement
Employee Referral Program
Job Classifications
Managers and Sexual Harassement
16. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.
Oral Order
Age/Discrimination in Employment Act of 1967
Job Instruction Training (JIT)
Diversity
17. To follow-up
Last Step in Delegation?
Informal Authority
Employee Self-Appraisal
Training Program
18. Best suited to simple tasks
Cardinal Rules
Carrot and Stick Method
Oral Order
Theory Y
19. Allows employees to make decisions within specified limits.
Nonverbal Communication
Structured Empowerment
Position
Exempt Employees
20. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Theory X
Direct Recruiting
Indecisive Approach
Counseling
21. Gives financial support to employees who are laid off for reasons they cannot control
Age/Discrimination in Employment Act of 1967
Family and Medical leave Act of 1993
Unemployment Insurance
Alternative Dispute Resolution
22. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Job Analysis
First Step in Delegation?
Direct Recruiting
Fact Finding
23. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Interviewing
Impulsive Approach
Sexual Harassement
Retraining
24. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more
Real/Conferred Authority
Peer Review
Impulsive Approach
Social Security
25. Leadership that motivates workers by appealing to their self-interest.
Dehiring
Logical Approaches
Structured Empowerment
Transactional Leadership
26. Gives employees more scope in making decisions to give outstanding guest service
Transactional Leadership
Flexible Empowerment
Nonverbal Communication
Material Safety Data Sheets (MSDS)
27. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Nonverbal Communication
Environmental Sexual Harassment
Dehiring
Flexible Empowerment
28. A theory which states that satisfying the needs of workers is the key to productivity
Human Relations Theory
Confliction Prevention Root
Cafeteria Plans
Accommodation
29. Communication without words - as with signs - gestures - facial expressions - or body language
Nonverbal Communication
Social Distance
Transactional Leadership
Top Retention Factor
30. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Exempt Employees
Direct Recruiting
Benefits of Training
Halo Effect
31. A specific group of tasks prescribed as a unit of work
Job
Transactional Leadership
Equal Pay Act of 1963
Environmental Sexual Harassment
32. A panel of employees - or employees and managers - work together to resolve the employee complaints
Peer Review
Human Relations Theory
Flexible Empowerment
Logical Approaches
33. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process
Employee Self-Appraisal
Employee Referral Program
Conducting the Interview
Formal Groups
34. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Theory X
Confliction Prevention Root
Social Distance
Fee-for-Service Plan
35. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth
Direct Recruiting
Job Enrichment
Employee Assistance Program (EAP
Logical Approaches
36. Searching for job applicants from within an operation
Job Fares
Employee Assistance Program (EAP
Turnover and Retention Dollar Amounts
Internal Recruiting
37. To plan
Benefits of Training
Worker's Compensation
Peer Review
First Step in Delegation?
38. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Sexual Harassement
Peer Review
Flex Style Management
Material Safety Data Sheets (MSDS)
39. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
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40. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Informal Authority
Carrot and Stick Method
Unemployment Insurance
Family and Medical leave Act of 1993
41. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
EEOC (Equal Employment Opportunity Commission)
Honesty/Integrity Test
Job Instruction Training (JIT)
Theory Y
42. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.
Environmental Sexual Harassment
Conducting the Interview
Motivation
Age/Discrimination in Employment Act of 1967
43. Gives managers more time to manage
Managers and Sexual Harassement
Open Door Policy
Human Relations Theory
Benefits of Training
44. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Training Program
Third-Party Sexual Harassment
Job Classifications
Employee Assistance Program (EAP
45. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
How to Make Good Decisions
Counseling
Dissatisfier
Non-Exempt Employees
46. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Non-Exempt Employees
How to Make Good Decisions
Job Loading
Training Plan
47. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
Honesty/Integrity Test
Controlling
Position
Structured Empowerment
48. 7-25 feet
Public Distance
Span of Control
Job Classifications
Benefits of Training
49. Making an off-the-cut decision
Impulsive Approach
Confliction Prevention Root
Personal Space
Transformational Leadership
50. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Theory X
Job Classifications
Dehiring
Transformational Leadership