Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






2. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






3. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






4. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






5. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






6. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






7. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






8. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






9. A theory which states that satisfying the needs of workers is the key to productivity






10. A periodic review and assessment of each employee's performance during a given period.






11. Making decisions that feel right






12. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






13. Best when precise figures or a lot of detail is involved






14. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






15. Communication without words - as with signs - gestures - facial expressions - or body language






16. A detailed plan for carrying out employe training for a unit of work






17. Reacts to the situation as they arise.






18. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






19. Top-recruiting method






20. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






21. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






22. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






23. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






24. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






25. Allows employees to make decisions within specified limits.






26. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






27. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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28. Adding more work to a job without increasing interest - challenge or reward






29. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






30. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






31. The group of Americans born in the 1980s and 1990s






32. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






33. A simple rule to follow is if it's not job related - don't ask.






34. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






35. To follow-up






36. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






37. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






38. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






39. 2-3 feet






40. The name of a job - such as a cook or housekeeper






41. Where most qualified people come from






42. Gives financial support to employees who are laid off for reasons they cannot control






43. Tests that measure intelligence






44. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






45. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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46. Don't do anything when you're angry






47. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






48. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






49. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






50. Gives managers more time to manage