Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






2. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






3. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






4. Reacts to the situation as they arise.






5. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






6. A specific group of tasks prescribed as a unit of work






7. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






8. Communication without words - as with signs - gestures - facial expressions - or body language






9. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






10. 2-3 feet






11. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






12. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






13. Employees have the opportunity to meet with managers to discuss issues






14. Searching for job applicants from within an operation






15. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






16. A lack of direct - properly handled conflict. Communication is key.






17. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






18. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






19. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






20. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






21. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






22. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






23. A simple rule to follow is if it's not job related - don't ask.






24. The number of employees that a manger supervises directly.






25. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






26. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






27. The name of a job - such as a cook or housekeeper






28. To follow-up






29. Duties and responsibilities performed by an employee






30. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






31. To plan






32. A list of the qualifications needed to perform a given job






33. 4-7 feet






34. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






35. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






36. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






37. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






38. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






39. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






40. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






41. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






42. Making decisions that feel right






43. People train themselves






44. The organizational principle that teach person should have only one boss.






45. A detailed plan for carrying out employe training for a unit of work






46. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






47. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






48. Adding more work to a job without increasing interest - challenge or reward






49. To be influenced by one or more characteristics and extend them into an overall impression of a person.






50. The group of Americans born in the 1980s and 1990s