Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






2. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






3. A specific group of tasks prescribed as a unit of work






4. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






5. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






6. To be influenced by one or more characteristics and extend them into an overall impression of a person.






7. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






8. People train themselves






9. 7-25 feet






10. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






11. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






12. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






13. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






14. A detailed plan for carrying out employe training for a unit of work






15. A simple rule to follow is if it's not job related - don't ask.






16. areer growth - learning and development






17. A lack of direct - properly handled conflict. Communication is key.






18. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






19. A list of the qualifications needed to perform a given job






20. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






21. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






22. Leadership that motivates workers by appealing to their self-interest.






23. Start off with a bit of small talk - Encourage them to comment on your judgement






24. Duties and responsibilities performed by an employee






25. Best suited to simple tasks






26. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






27. Employees have the opportunity to meet with managers to discuss issues






28. The organizational principle that teach person should have only one boss.






29. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






30. 4-7 feet






31. A theory which states that satisfying the needs of workers is the key to productivity






32. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






33. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






34. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






35. Where most qualified people come from






36. Offer full service medical services to employees and their families. Are the most cost-effective and more popular


37. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






38. Top-recruiting method






39. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






40. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


41. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






42. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






43. Making decisions that feel right






44. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness


45. Arbitrations is the last step






46. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






47. Gives financial support to employees who are laid off for reasons they cannot control






48. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






49. 2-3 feet






50. Searching for job applicants from within an operation