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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. As a manger you need to be able to recognize and confront.
Human Relations Theory
Managers and Sexual Harassement
Unemployment Insurance
Dehiring
2. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Environmental Sexual Harassment
Intuitive Approach
Economic Person Theory
Training Program
3. Communication without words - as with signs - gestures - facial expressions - or body language
Diversity
Nonverbal Communication
Coaching
Cardinal Rules
4. The number of employees that a manger supervises directly.
Economic Person Theory
Training Program
Benefits of Training
Span of Control
5. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Title VII - Civil Rights Act
How to Make Good Decisions
Generation X
Training Plan
6. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Top Retention Factor
Accountability
Honesty/Integrity Test
EEOC (Equal Employment Opportunity Commission)
7. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Training Program
Age/Discrimination in Employment Act of 1967
Real/Conferred Authority
EEOC (Equal Employment Opportunity Commission)
8. Making an off-the-cut decision
Impulsive Approach
Unemployment Insurance
Health Maintenance Organizations (HMO's)
Dehiring
9. A periodic review and assessment of each employee's performance during a given period.
Performance Evaluation and Performance Appraisal
Title VII - Civil Rights Act
Job Enrichment
Last Step in Delegation?
10. Tests that measure intelligence
Carrot and Stick Method
Worker's Compensation
Cafeteria Plans
Cognitive Ability Test
11. Sprains/strains (most often involving the back)
Social Distance
Most Common Occupational Injuries
Equal Pay Act of 1963
Family and Medical leave Act of 1993
12. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Sexual Harassement
Family and Medical leave Act of 1993
Halo Effect
Last Step in Delegation?
13. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Dissatisfier
Social Distance
Material Safety Data Sheets (MSDS)
Personal Space
14. Employees have the opportunity to meet with managers to discuss issues
Direct Recruiting
Open Door Policy
Economic Person Theory
Age/Discrimination in Employment Act of 1967
15. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Job Analysis
Herarchy of Needs
Fact Finding
Equal Pay Act of 1963
16. Adding more work to a job without increasing interest - challenge or reward
Job Loading
Performance Evaluation and Performance Appraisal
Carrot and Stick Method
Cardinal Rules
17. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Informal Authority
Flexible Empowerment
Brainstorming
Mediation
18. Gives employees more scope in making decisions to give outstanding guest service
Top Retention Factor
Environmental Sexual Harassment
Transactional Leadership
Flexible Empowerment
19. A list of the qualifications needed to perform a given job
Job Specification
Dissatisfier
Social Distance
Alternative Dispute Resolution
20. 2-3 feet
Exempt Employees
Job Titles
Personal Space
Job Description
21. The person who - by virtue of having the support of the employees - is in charge.
Theory X
Job Titles
Informal Authority
Personal Space
22. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.
Carrot and Stick Method
Authority
Written Instructions
Age/Discrimination in Employment Act of 1967
23. A theory which states that satisfying the needs of workers is the key to productivity
Title VII - Civil Rights Act
Human Relations Theory
Motivation
Economic Person Theory
24. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Theory X
Coaching
Fact Finding
Steps in the Evaluation Process
25. 4-7 feet
Social Distance
Non-Exempt Employees
Economic Person Theory
Managers and Sexual Harassement
26. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Job Specification
Oral Order
Perceptions
Synergy
27. Don't do anything when you're angry
Structured Empowerment
First Step in Delegation?
Mistakes to Avoid
Job Titles
28. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)
Nonverbal Communication
Accountability
Real/Conferred Authority
Brainstorming
29. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
30. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Material Safety Data Sheets (MSDS)
Employee Assistance Program (EAP
Cardinal Rules
Flexible Empowerment
31. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.
Job Classifications
Real/Conferred Authority
Training Plan
Diversity
32. A detailed plan for carrying out employe training for a unit of work
Preferred Provider Organizations (PPO's)
Generation Y
In-House Job Referral
Training Plan
33. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Material Safety Data Sheets (MSDS)
Retraining
Oral Order
Theory Y
34. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.
Title VII - Civil Rights Act
How to Make Good Decisions
Age/Discrimination in Employment Act of 1967
Non-Exempt Employees
35. A counseling program available to employees to provide confidential and professional counseling and referral
Peer Review
Brainstorming
Employee Assistance Program (EAP
Worker's Compensation
36. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up
Unity of Command
Steps in the Evaluation Process
Material Safety Data Sheets (MSDS)
Conducting the Interview
37. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Employee Self-Appraisal
Transformational Leadership
Equal Pay Act of 1963
Counseling
38. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Job Instruction Training (JIT)
Impulsive Approach
Job Specification
Job Loading
39. A lack of direct - properly handled conflict. Communication is key.
Retraining
Authority
Confliction Prevention Root
Direct Recruiting
40. To plan
Mistakes to Avoid
First Step in Delegation?
Perceptions
Brainstorming
41. Work groups established by the company. Include committees - group meetings - work teams and task forces
Personal Space
Formal Groups
Mistakes to Avoid
Worker's Compensation
42. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.
Confliction Prevention Root
First Step in Delegation?
Job Description
Direct Recruiting
43. The authority granted by virtue of a person's position within an organization
Turnover and Retention Dollar Amounts
Exempt Employees
Sexual Harassement
Formal Authority
44. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth
Job Instruction Training (JIT)
Environmental Sexual Harassment
Job Enrichment
Job Classifications
45. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Accountability
Family and Medical leave Act of 1993
Accommodation
Controlling
46. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions
Job Instruction Training (JIT)
Employee Self-Appraisal
Motivation
Third-Paty Investigations
47. Involves a customer or client and an employee
Third-Party Sexual Harassment
Top Retention Factor
Indecisive Approach
Direct Recruiting
48. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Family and Medical leave Act of 1993
Transformational Leadership
Mistakes to Avoid
Intuitive Approach
49. The authority that employees grant a supervisor to make the necessary decisions and carry them out.
Fact Finding
Title VII - Civil Rights Act
Alternative Dispute Resolution
Real/Conferred Authority
50. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
Magic Apron Approach
How to Make Good Decisions
Cognitive Ability Test
Cafeteria Plans