Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A simple rule to follow is if it's not job related - don't ask.






2. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






3. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






4. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






5. Adding more work to a job without increasing interest - challenge or reward






6. Duties and responsibilities performed by an employee






7. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






8. A lack of direct - properly handled conflict. Communication is key.






9. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






10. Top-recruiting method






11. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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12. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






13. Making a deliberate stepwise process to make decisions






14. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






15. A detailed plan for carrying out employe training for a unit of work






16. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






17. A specific group of tasks prescribed as a unit of work






18. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






19. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






20. Employees have the opportunity to meet with managers to discuss issues






21. Leadership that motivates workers by appealing to their self-interest.






22. The organizational principle that teach person should have only one boss.






23. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






24. The person who - by virtue of having the support of the employees - is in charge.






25. To be influenced by one or more characteristics and extend them into an overall impression of a person.






26. 2-3 feet






27. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






28. Arbitrations is the last step






29. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






30. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






31. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






32. The authority granted by virtue of a person's position within an organization






33. The group of Americans born in the 1980s and 1990s






34. Gives employees more scope in making decisions to give outstanding guest service






35. 4-7 feet






36. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






37. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






38. A list of the qualifications needed to perform a given job






39. The name of a job - such as a cook or housekeeper






40. On-the-scene recruiting where job seekers are - such as at schools and colleges.






41. Searching for job applicants from within an operation






42. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






43. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






44. A panel of employees - or employees and managers - work together to resolve the employee complaints






45. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






46. Gives financial support to employees who are laid off for reasons they cannot control






47. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






48. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






49. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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50. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid