Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Adding more work to a job without increasing interest - challenge or reward






2. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness


3. To be influenced by one or more characteristics and extend them into an overall impression of a person.






4. As a manger you need to be able to recognize and confront.






5. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






6. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






7. Reacts to the situation as they arise.






8. To follow-up






9. An employee can "select" the parts of a plan that they want






10. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






11. Gives employees more scope in making decisions to give outstanding guest service






12. A panel of employees - or employees and managers - work together to resolve the employee complaints






13. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






14. Making an off-the-cut decision






15. The name of a job - such as a cook or housekeeper






16. The person who - by virtue of having the support of the employees - is in charge.






17. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






18. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






19. Tests that measure intelligence






20. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


21. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






22. A theory which states that satisfying the needs of workers is the key to productivity






23. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






24. The group of Americans born in the 1980s and 1990s






25. A specific group of tasks prescribed as a unit of work






26. Making decisions that feel right






27. On-the-scene recruiting where job seekers are - such as at schools and colleges.






28. Sprains/strains (most often involving the back)






29. A periodic review and assessment of each employee's performance during a given period.






30. Gives managers more time to manage






31. Start off with a bit of small talk - Encourage them to comment on your judgement






32. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






33. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






34. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






35. A lack of direct - properly handled conflict. Communication is key.






36. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






37. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






38. People train themselves






39. Searching for job applicants from within an operation






40. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






41. A process involving observation of employee performance and conversation on job performance between the manager and the employee






42. The number of employees that a manger supervises directly.






43. The organizational principle that teach person should have only one boss.






44. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






45. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






46. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






47. Don't do anything when you're angry






48. A counseling program available to employees to provide confidential and professional counseling and referral






49. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






50. Duties and responsibilities performed by an employee