Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A specific group of tasks prescribed as a unit of work






2. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






3. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






4. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






5. 4-7 feet






6. A detailed plan for carrying out employe training for a unit of work






7. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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8. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






9. Never quite making up one's mind






10. A periodic review and assessment of each employee's performance during a given period.






11. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






12. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






13. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






14. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






15. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






16. Don't do anything when you're angry






17. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






18. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






19. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






20. The number of employees that a manger supervises directly.






21. Start off with a bit of small talk - Encourage them to comment on your judgement






22. To follow-up






23. The person who - by virtue of having the support of the employees - is in charge.






24. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






25. The authority granted by virtue of a person's position within an organization






26. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






27. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






28. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






29. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






30. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






31. A panel of employees - or employees and managers - work together to resolve the employee complaints






32. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






33. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






34. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






35. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






36. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






37. The organizational principle that teach person should have only one boss.






38. Gives employees more scope in making decisions to give outstanding guest service






39. A theory which states that satisfying the needs of workers is the key to productivity






40. Leadership that motivates workers by appealing to their self-interest.






41. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






42. Best suited to simple tasks






43. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






44. Communication without words - as with signs - gestures - facial expressions - or body language






45. Gives managers more time to manage






46. To plan






47. An employee can "select" the parts of a plan that they want






48. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






49. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






50. A process sued to help employees who are performing poorly because of personal problems such as substance abuse