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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth
Job Enrichment
Transactional Leadership
Dehiring
Mediation
2. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980
Carrot and Stick Method
Employee Self-Appraisal
Synergy
Generation X
3. To follow-up
Job
Last Step in Delegation?
Theory Y
Training Program
4. 2-3 feet
Job Loading
Turnover and Retention Dollar Amounts
Personal Space
Social Security
5. Top-recruiting method
Job Specification
Informal Authority
Carrot and Stick Method
Job Fares
6. Communication without words - as with signs - gestures - facial expressions - or body language
Theory Y
Job Titles
Nonverbal Communication
Mistakes to Avoid
7. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.
Job Description
Age/Discrimination in Employment Act of 1967
Turnover and Retention Dollar Amounts
Informal Authority
8. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.
Employee Referral Program
Mediation
Transactional Leadership
Authority
9. The person who - by virtue of having the support of the employees - is in charge.
Social Distance
Informal Authority
Performance Evaluation and Performance Appraisal
Third-Party Sexual Harassment
10. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Job
Unemployment Insurance
Theory Y
Generation X
11. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Training Program
Unity of Command
Synergy
Managerial Decision
12. The group of Americans born in the 1980s and 1990s
Turnover and Retention Dollar Amounts
Generation Y
Worker's Compensation
Structured Empowerment
13. Making a deliberate stepwise process to make decisions
Logical Approaches
EEOC (Equal Employment Opportunity Commission)
Third-Party Sexual Harassment
Last Step in Delegation?
14. Best suited to simple tasks
Alternative Dispute Resolution
Oral Order
Most Common Occupational Injuries
Employee Assistance Program (EAP
15. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Preferred Provider Organizations (PPO's)
Steps in the Evaluation Process
Perceptions
Flexible Empowerment
16. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Job Titles
Accommodation
Synergy
Real/Conferred Authority
17. Making an off-the-cut decision
Cognitive Ability Test
Job Fares
Counseling
Impulsive Approach
18. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Open Door Policy
Training Program
Job Classifications
Exempt Employees
19. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
20. Involves a customer or client and an employee
Third-Party Sexual Harassment
First Step in Delegation?
Informal Authority
Span of Control
21. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Job Analysis
In-House Job Referral
Written Instructions
Internal Recruiting
22. Making decisions that feel right
Cognitive Ability Test
Job Classifications
Intuitive Approach
Generation Y
23. Tests that measure intelligence
Dissatisfier
Performance Evaluation and Performance Appraisal
Cognitive Ability Test
Formal Authority
24. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Environmental Sexual Harassment
Peer Review
Generation X
Carrot and Stick Method
25. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Dissatisfier
Counseling
Worker's Compensation
Third-Paty Investigations
26. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
27. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Honesty/Integrity Test
Generation Y
Unemployment Insurance
Dehiring
28. Sprains/strains (most often involving the back)
Training Program
Mistakes to Avoid
Job Specification
Most Common Occupational Injuries
29. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Confliction Prevention Root
Non-Exempt Employees
Real/Conferred Authority
Family and Medical leave Act of 1993
30. Employees have the opportunity to meet with managers to discuss issues
Halo Effect
Mediation
Controlling
Open Door Policy
31. The authority that employees grant a supervisor to make the necessary decisions and carry them out.
Formal Groups
Job Specification
Theory Y
Real/Conferred Authority
32. To plan
Personal Space
First Step in Delegation?
Job Instruction Training (JIT)
Dissatisfier
33. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report
Job Fares
Job Specification
Fact Finding
Brainstorming
34. Start off with a bit of small talk - Encourage them to comment on your judgement
Position
Conducting the Interview
Span of Control
Human Relations Theory
35. Best when precise figures or a lot of detail is involved
Training Plan
Third-Paty Investigations
Structured Empowerment
Written Instructions
36. Never quite making up one's mind
Exempt Employees
Age/Discrimination in Employment Act of 1967
Motivation
Indecisive Approach
37. Don't do anything when you're angry
Job Enrichment
Unemployment Insurance
Mistakes to Avoid
Age/Discrimination in Employment Act of 1967
38. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more
Motivation
Employee Self-Appraisal
Social Security
Formal Groups
39. On-the-scene recruiting where job seekers are - such as at schools and colleges.
Theory Y
Impulsive Approach
Nonverbal Communication
Direct Recruiting
40. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process
Accountability
Employee Referral Program
Employee Self-Appraisal
Job Instruction Training (JIT)
41. Gives employees more scope in making decisions to give outstanding guest service
Flexible Empowerment
Retraining
Job Enrichment
Real/Conferred Authority
42. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Cardinal Rules
Sexual Harassement
Material Safety Data Sheets (MSDS)
Job Loading
43. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Job Classifications
Steps in the Evaluation Process
Synergy
Cafeteria Plans
44. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Retraining
Title VII - Civil Rights Act
Job Titles
Job Classifications
45. 4-7 feet
Social Distance
Magic Apron Approach
Unity of Command
Informal Authority
46. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Training Plan
Written Instructions
Transformational Leadership
Diversity
47. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Job Titles
Worker's Compensation
Turnover and Retention Dollar Amounts
Perceptions
48. Reacts to the situation as they arise.
Honesty/Integrity Test
Job Fares
Job
Flex Style Management
49. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)
Flexible Empowerment
Job Instruction Training (JIT)
In-House Job Referral
Brainstorming
50. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Managerial Decision
Exempt Employees
Counseling
Cognitive Ability Test