Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






2. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






3. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






4. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






5. The organizational principle that teach person should have only one boss.






6. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






7. Sprains/strains (most often involving the back)






8. The authority granted by virtue of a person's position within an organization






9. A process involving observation of employee performance and conversation on job performance between the manager and the employee






10. Involves a customer or client and an employee






11. Tests that measure intelligence






12. Duties and responsibilities performed by an employee






13. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






14. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






15. 4-7 feet






16. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






17. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






18. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






19. Searching for job applicants from within an operation






20. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






21. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






22. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






23. Allows employees to make decisions within specified limits.






24. 2-3 feet






25. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






26. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






27. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






28. Gives financial support to employees who are laid off for reasons they cannot control






29. Start off with a bit of small talk - Encourage them to comment on your judgement






30. The number of employees that a manger supervises directly.






31. Top-recruiting method






32. Best suited to simple tasks






33. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






34. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






35. A list of the qualifications needed to perform a given job






36. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






37. People train themselves






38. The name of a job - such as a cook or housekeeper






39. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






40. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






41. Arbitrations is the last step






42. Making a deliberate stepwise process to make decisions






43. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






44. Leadership that motivates workers by appealing to their self-interest.






45. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






46. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






47. areer growth - learning and development






48. A detailed plan for carrying out employe training for a unit of work






49. Reacts to the situation as they arise.






50. A periodic review and assessment of each employee's performance during a given period.