Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 2-3 feet






2. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






3. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






4. Involves a customer or client and an employee






5. Adding more work to a job without increasing interest - challenge or reward






6. Arbitrations is the last step






7. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






8. Never quite making up one's mind






9. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






10. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






11. Work groups established by the company. Include committees - group meetings - work teams and task forces






12. Gives employees more scope in making decisions to give outstanding guest service






13. Employees have the opportunity to meet with managers to discuss issues






14. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






15. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






16. Gives financial support to employees who are laid off for reasons they cannot control






17. Start off with a bit of small talk - Encourage them to comment on your judgement






18. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






19. The group of Americans born in the 1980s and 1990s






20. Gives managers more time to manage






21. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






22. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






23. The authority granted by virtue of a person's position within an organization






24. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






25. The number of employees that a manger supervises directly.






26. Top-recruiting method






27. People train themselves






28. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






29. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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30. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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31. A list of the qualifications needed to perform a given job






32. A theory which states that satisfying the needs of workers is the key to productivity






33. Allows employees to make decisions within specified limits.






34. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






35. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






36. As a manger you need to be able to recognize and confront.






37. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






38. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






39. A specific group of tasks prescribed as a unit of work






40. A panel of employees - or employees and managers - work together to resolve the employee complaints






41. Where most qualified people come from






42. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






43. Tests that measure intelligence






44. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






45. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






46. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






47. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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48. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






49. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






50. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job