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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An employee can "select" the parts of a plan that they want






2. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






3. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






4. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






5. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






6. Start off with a bit of small talk - Encourage them to comment on your judgement






7. Communication without words - as with signs - gestures - facial expressions - or body language






8. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






9. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






10. A theory which states that satisfying the needs of workers is the key to productivity






11. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






12. On-the-scene recruiting where job seekers are - such as at schools and colleges.






13. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






14. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






15. The name of a job - such as a cook or housekeeper






16. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






17. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






18. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






19. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






20. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






21. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






22. A periodic review and assessment of each employee's performance during a given period.






23. The organizational principle that teach person should have only one boss.






24. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






25. A simple rule to follow is if it's not job related - don't ask.






26. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






27. A lack of direct - properly handled conflict. Communication is key.






28. Reacts to the situation as they arise.






29. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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30. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






31. Where most qualified people come from






32. Never quite making up one's mind






33. Top-recruiting method






34. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






35. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






36. To plan






37. Gives managers more time to manage






38. A specific group of tasks prescribed as a unit of work






39. The group of Americans born in the 1980s and 1990s






40. Leadership that motivates workers by appealing to their self-interest.






41. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






42. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






43. Arbitrations is the last step






44. Making decisions that feel right






45. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






46. Making a deliberate stepwise process to make decisions






47. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






48. The person who - by virtue of having the support of the employees - is in charge.






49. Tests that measure intelligence






50. 2-3 feet






Can you answer 50 questions in 15 minutes?



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