Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






2. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






3. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






4. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






5. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






6. Best suited to simple tasks






7. A detailed plan for carrying out employe training for a unit of work






8. Searching for job applicants from within an operation






9. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






10. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






11. areer growth - learning and development






12. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






13. A periodic review and assessment of each employee's performance during a given period.






14. People train themselves






15. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






16. Where most qualified people come from






17. Start off with a bit of small talk - Encourage them to comment on your judgement






18. Sprains/strains (most often involving the back)






19. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






20. The organizational principle that teach person should have only one boss.






21. Making decisions that feel right






22. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






23. Gives financial support to employees who are laid off for reasons they cannot control






24. 2-3 feet






25. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






26. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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27. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






28. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






29. Adding more work to a job without increasing interest - challenge or reward






30. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






31. A process involving observation of employee performance and conversation on job performance between the manager and the employee






32. The group of Americans born in the 1980s and 1990s






33. A lack of direct - properly handled conflict. Communication is key.






34. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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35. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






36. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






37. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






38. The authority granted by virtue of a person's position within an organization






39. To follow-up






40. An employee can "select" the parts of a plan that they want






41. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






42. A list of the qualifications needed to perform a given job






43. 7-25 feet






44. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






45. Duties and responsibilities performed by an employee






46. Work groups established by the company. Include committees - group meetings - work teams and task forces






47. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






48. Making a deliberate stepwise process to make decisions






49. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






50. On-the-scene recruiting where job seekers are - such as at schools and colleges.