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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






2. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






3. A panel of employees - or employees and managers - work together to resolve the employee complaints






4. A counseling program available to employees to provide confidential and professional counseling and referral






5. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






6. 7-25 feet






7. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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8. A process involving observation of employee performance and conversation on job performance between the manager and the employee






9. A theory which states that satisfying the needs of workers is the key to productivity






10. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






11. Gives financial support to employees who are laid off for reasons they cannot control






12. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






13. Duties and responsibilities performed by an employee






14. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






15. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






16. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






17. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






18. Arbitrations is the last step






19. Tests that measure intelligence






20. A periodic review and assessment of each employee's performance during a given period.






21. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






22. Work groups established by the company. Include committees - group meetings - work teams and task forces






23. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






24. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






25. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






26. The person who - by virtue of having the support of the employees - is in charge.






27. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






28. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






29. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






30. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






31. The authority granted by virtue of a person's position within an organization






32. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






33. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






34. 4-7 feet






35. The name of a job - such as a cook or housekeeper






36. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






37. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






38. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






39. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






40. Never quite making up one's mind






41. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






42. Best suited to simple tasks






43. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






44. A simple rule to follow is if it's not job related - don't ask.






45. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






46. Sprains/strains (most often involving the back)






47. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






48. Communication without words - as with signs - gestures - facial expressions - or body language






49. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






50. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.







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