Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






2. The organizational principle that teach person should have only one boss.






3. 4-7 feet






4. To be influenced by one or more characteristics and extend them into an overall impression of a person.






5. The person who - by virtue of having the support of the employees - is in charge.






6. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






7. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






8. areer growth - learning and development






9. As a manger you need to be able to recognize and confront.






10. An employee can "select" the parts of a plan that they want






11. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






12. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






13. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






14. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






15. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






16. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






17. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






18. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






19. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






20. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


21. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






22. 7-25 feet






23. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






24. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






25. A periodic review and assessment of each employee's performance during a given period.






26. Leadership that motivates workers by appealing to their self-interest.






27. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






28. Best when precise figures or a lot of detail is involved






29. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






30. A detailed plan for carrying out employe training for a unit of work






31. To plan






32. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






33. People train themselves






34. Involves a customer or client and an employee






35. A lack of direct - properly handled conflict. Communication is key.






36. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






37. Work groups established by the company. Include committees - group meetings - work teams and task forces






38. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






39. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






40. Allows employees to make decisions within specified limits.






41. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






42. The authority granted by virtue of a person's position within an organization






43. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






44. Arbitrations is the last step






45. Top-recruiting method






46. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






47. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






48. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






49. A specific group of tasks prescribed as a unit of work






50. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness