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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Halo Effect
Position
Retraining
Last Step in Delegation?
2. Searching for job applicants from within an operation
Magic Apron Approach
Environmental Sexual Harassment
Employee Self-Appraisal
Internal Recruiting
3. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Managerial Decision
Theory Y
Job Instruction Training (JIT)
Interviewing
4. An employee can "select" the parts of a plan that they want
How to Make Good Decisions
Third-Party Sexual Harassment
Cafeteria Plans
Retraining
5. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Managerial Decision
Fee-for-Service Plan
Motivation
Synergy
6. A simple rule to follow is if it's not job related - don't ask.
Social Distance
Steps in the Evaluation Process
How to Make Good Decisions
Interviewing
7. A counseling program available to employees to provide confidential and professional counseling and referral
Training Program
Internal Recruiting
Job Specification
Employee Assistance Program (EAP
8. Gives managers more time to manage
Benefits of Training
Peer Review
Personal Space
Employee Assistance Program (EAP
9. Where most qualified people come from
Third-Paty Investigations
In-House Job Referral
Motivation
Flexible Empowerment
10. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Mediation
Retraining
Authority
Transformational Leadership
11. Don't do anything when you're angry
Personal Space
Mistakes to Avoid
Human Relations Theory
Preferred Provider Organizations (PPO's)
12. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
Informal Authority
Job Analysis
Controlling
Position
13. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Training Plan
Non-Exempt Employees
Alternative Dispute Resolution
Fee-for-Service Plan
14. Allows employees to make decisions within specified limits.
Structured Empowerment
Mediation
Cafeteria Plans
Preferred Provider Organizations (PPO's)
15. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Fee-for-Service Plan
Impulsive Approach
Job Classifications
Halo Effect
16. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Equal Pay Act of 1963
Benefits of Training
Honesty/Integrity Test
Dehiring
17. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Job Specification
Job Fares
Herarchy of Needs
Title VII - Civil Rights Act
18. The authority that employees grant a supervisor to make the necessary decisions and carry them out.
Indecisive Approach
Real/Conferred Authority
Cafeteria Plans
Worker's Compensation
19. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.
Cognitive Ability Test
Logical Approaches
Job Description
Unemployment Insurance
20. Gives financial support to employees who are laid off for reasons they cannot control
Job Fares
Turnover and Retention Dollar Amounts
Internal Recruiting
Unemployment Insurance
21. A detailed plan for carrying out employe training for a unit of work
Confliction Prevention Root
Training Plan
Motivation
How to Make Good Decisions
22. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Logical Approaches
Exempt Employees
Job
Generation X
23. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Cardinal Rules
Employee Referral Program
Dehiring
Diversity
24. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Nonverbal Communication
Turnover and Retention Dollar Amounts
Flexible Empowerment
Span of Control
25. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth
Cardinal Rules
Exempt Employees
Job Classifications
Job Enrichment
26. Making a deliberate stepwise process to make decisions
Accountability
Logical Approaches
Third-Party Sexual Harassment
Third-Paty Investigations
27. 4-7 feet
Social Distance
Job
Top Retention Factor
Authority
28. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Employee Self-Appraisal
Social Security
Generation Y
Carrot and Stick Method
29. The number of employees that a manger supervises directly.
Structured Empowerment
Environmental Sexual Harassment
Span of Control
Steps in the Evaluation Process
30. Best suited to simple tasks
Oral Order
Informal Authority
Intuitive Approach
Employee Referral Program
31. Never quite making up one's mind
Indecisive Approach
Cardinal Rules
Confliction Prevention Root
Dissatisfier
32. A panel of employees - or employees and managers - work together to resolve the employee complaints
Job
Last Step in Delegation?
Peer Review
Cafeteria Plans
33. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
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34. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Formal Groups
In-House Job Referral
Job
Theory Y
35. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Job Instruction Training (JIT)
Non-Exempt Employees
Job Description
Conducting the Interview
36. Making decisions that feel right
EEOC (Equal Employment Opportunity Commission)
Fee-for-Service Plan
Controlling
Intuitive Approach
37. areer growth - learning and development
Perceptions
Top Retention Factor
Written Instructions
Age/Discrimination in Employment Act of 1967
38. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.
In-House Job Referral
Confliction Prevention Root
Employee Referral Program
Environmental Sexual Harassment
39. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Indecisive Approach
Halo Effect
Turnover and Retention Dollar Amounts
Job Description
40. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Structured Empowerment
Economic Person Theory
Coaching
Title VII - Civil Rights Act
41. Making an off-the-cut decision
Impulsive Approach
Span of Control
Dissatisfier
Open Door Policy
42. The person who - by virtue of having the support of the employees - is in charge.
Family and Medical leave Act of 1993
Training Program
Informal Authority
Direct Recruiting
43. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more
Social Security
Herarchy of Needs
Unemployment Insurance
Environmental Sexual Harassment
44. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Job Classifications
Impulsive Approach
Intuitive Approach
Family and Medical leave Act of 1993
45. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Job Loading
Environmental Sexual Harassment
Family and Medical leave Act of 1993
Informal Authority
46. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Equal Pay Act of 1963
Job Specification
Mediation
Indecisive Approach
47. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Economic Person Theory
Dissatisfier
Synergy
Nonverbal Communication
48. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
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49. People train themselves
Sexual Harassement
Structured Empowerment
Magic Apron Approach
Title VII - Civil Rights Act
50. The actions of two or more people to achieve outcomes that each is individually incapable of achieving
Job Classifications
Theory Y
Social Security
Synergy