SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Motivation
Generation X
Third-Paty Investigations
Real/Conferred Authority
2. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Turnover and Retention Dollar Amounts
Equal Pay Act of 1963
Counseling
Economic Person Theory
3. The actions of two or more people to achieve outcomes that each is individually incapable of achieving
Controlling
Synergy
Real/Conferred Authority
Motivation
4. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Employee Assistance Program (EAP
Perceptions
Managerial Decision
Synergy
5. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Job Specification
Generation Y
Training Program
Training Plan
6. Best suited to simple tasks
Managers and Sexual Harassement
Oral Order
Employee Assistance Program (EAP
Alternative Dispute Resolution
7. A detailed plan for carrying out employe training for a unit of work
Training Plan
First Step in Delegation?
Formal Groups
Accountability
8. Searching for job applicants from within an operation
Transactional Leadership
Indecisive Approach
Span of Control
Internal Recruiting
9. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.
Last Step in Delegation?
Age/Discrimination in Employment Act of 1967
Fee-for-Service Plan
Steps in the Evaluation Process
10. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report
Unemployment Insurance
Human Relations Theory
Fact Finding
Peer Review
11. areer growth - learning and development
Authority
Job Instruction Training (JIT)
Flexible Empowerment
Top Retention Factor
12. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Job Instruction Training (JIT)
Equal Pay Act of 1963
Benefits of Training
Mediation
13. A periodic review and assessment of each employee's performance during a given period.
Family and Medical leave Act of 1993
Performance Evaluation and Performance Appraisal
Health Maintenance Organizations (HMO's)
Intuitive Approach
14. People train themselves
Sexual Harassement
Formal Authority
Magic Apron Approach
Intuitive Approach
15. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Equal Pay Act of 1963
Span of Control
Oral Order
Dissatisfier
16. Where most qualified people come from
Open Door Policy
In-House Job Referral
Indecisive Approach
Brainstorming
17. Start off with a bit of small talk - Encourage them to comment on your judgement
Counseling
Family and Medical leave Act of 1993
Material Safety Data Sheets (MSDS)
Conducting the Interview
18. Sprains/strains (most often involving the back)
Most Common Occupational Injuries
Brainstorming
Authority
Job Titles
19. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Impulsive Approach
Authority
Environmental Sexual Harassment
Job Analysis
20. The organizational principle that teach person should have only one boss.
Unity of Command
Synergy
Perceptions
Accommodation
21. Making decisions that feel right
Intuitive Approach
Fact Finding
Sexual Harassement
First Step in Delegation?
22. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Internal Recruiting
Intuitive Approach
Retraining
Flexible Empowerment
23. Gives financial support to employees who are laid off for reasons they cannot control
Halo Effect
Unemployment Insurance
Title VII - Civil Rights Act
Flexible Empowerment
24. 2-3 feet
Employee Assistance Program (EAP
Personal Space
Open Door Policy
Third-Paty Investigations
25. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions
Third-Paty Investigations
Honesty/Integrity Test
Halo Effect
Managerial Decision
26. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
27. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more
Social Security
EEOC (Equal Employment Opportunity Commission)
Internal Recruiting
Job Classifications
28. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex
Brainstorming
Turnover and Retention Dollar Amounts
EEOC (Equal Employment Opportunity Commission)
Job Titles
29. Adding more work to a job without increasing interest - challenge or reward
Cafeteria Plans
Coaching
Job Loading
Oral Order
30. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Material Safety Data Sheets (MSDS)
Job Analysis
Social Security
Most Common Occupational Injuries
31. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Job Classifications
Coaching
Theory Y
Third-Party Sexual Harassment
32. The group of Americans born in the 1980s and 1990s
Generation Y
Title VII - Civil Rights Act
Mediation
Non-Exempt Employees
33. A lack of direct - properly handled conflict. Communication is key.
Social Security
Synergy
Confliction Prevention Root
Generation Y
34. Offer full service medical services to employees and their families. Are the most cost-effective and more popular
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
35. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up
In-House Job Referral
Steps in the Evaluation Process
Equal Pay Act of 1963
Dissatisfier
36. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Mistakes to Avoid
Environmental Sexual Harassment
Title VII - Civil Rights Act
Theory Y
37. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Exempt Employees
Job Titles
Herarchy of Needs
Open Door Policy
38. The authority granted by virtue of a person's position within an organization
Theory Y
Job Titles
Formal Authority
Mediation
39. To follow-up
Span of Control
Alternative Dispute Resolution
Last Step in Delegation?
Impulsive Approach
40. An employee can "select" the parts of a plan that they want
Dissatisfier
Cafeteria Plans
Job Loading
Job Classifications
41. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Managers and Sexual Harassement
Real/Conferred Authority
First Step in Delegation?
Non-Exempt Employees
42. A list of the qualifications needed to perform a given job
Job Specification
Family and Medical leave Act of 1993
Health Maintenance Organizations (HMO's)
Informal Authority
43. 7-25 feet
Intuitive Approach
Alternative Dispute Resolution
Public Distance
Coaching
44. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.
Employee Referral Program
Oral Order
Top Retention Factor
Job Classifications
45. Duties and responsibilities performed by an employee
Interviewing
Sexual Harassement
Position
Carrot and Stick Method
46. Work groups established by the company. Include committees - group meetings - work teams and task forces
Formal Groups
Title VII - Civil Rights Act
Job Description
First Step in Delegation?
47. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Exempt Employees
Job Fares
Impulsive Approach
Sexual Harassement
48. Making a deliberate stepwise process to make decisions
Herarchy of Needs
Logical Approaches
Position
Fact Finding
49. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Job Enrichment
Family and Medical leave Act of 1993
Fee-for-Service Plan
Coaching
50. On-the-scene recruiting where job seekers are - such as at schools and colleges.
Direct Recruiting
Fact Finding
Sexual Harassement
Intuitive Approach