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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process involving observation of employee performance and conversation on job performance between the manager and the employee






2. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






3. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






4. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






5. A lack of direct - properly handled conflict. Communication is key.






6. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






7. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






8. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






9. 2-3 feet






10. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






11. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






12. The name of a job - such as a cook or housekeeper






13. The authority granted by virtue of a person's position within an organization






14. A list of the qualifications needed to perform a given job






15. Making an off-the-cut decision






16. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






17. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






18. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






19. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






20. A specific group of tasks prescribed as a unit of work






21. Where most qualified people come from






22. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






23. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






24. Employees have the opportunity to meet with managers to discuss issues






25. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






26. The number of employees that a manger supervises directly.






27. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






28. Duties and responsibilities performed by an employee






29. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






30. People train themselves






31. As a manger you need to be able to recognize and confront.






32. Gives managers more time to manage






33. Start off with a bit of small talk - Encourage them to comment on your judgement






34. Reacts to the situation as they arise.






35. 4-7 feet






36. A panel of employees - or employees and managers - work together to resolve the employee complaints






37. Don't do anything when you're angry






38. Best when precise figures or a lot of detail is involved






39. Making a deliberate stepwise process to make decisions






40. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






41. areer growth - learning and development






42. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






43. To be influenced by one or more characteristics and extend them into an overall impression of a person.






44. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






45. Gives financial support to employees who are laid off for reasons they cannot control






46. A periodic review and assessment of each employee's performance during a given period.






47. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






48. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






49. Involves a customer or client and an employee






50. Leadership that motivates workers by appealing to their self-interest.







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