Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Gives managers more time to manage






2. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






3. Sprains/strains (most often involving the back)






4. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






5. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






6. A panel of employees - or employees and managers - work together to resolve the employee complaints






7. Making decisions that feel right






8. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






9. The name of a job - such as a cook or housekeeper






10. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






11. On-the-scene recruiting where job seekers are - such as at schools and colleges.






12. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






13. As a manger you need to be able to recognize and confront.






14. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






15. Best suited to simple tasks






16. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






17. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






18. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






19. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






20. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






21. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






22. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






23. The person who - by virtue of having the support of the employees - is in charge.






24. Tests that measure intelligence






25. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






26. Leadership that motivates workers by appealing to their self-interest.






27. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






28. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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29. Reacts to the situation as they arise.






30. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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31. The group of Americans born in the 1980s and 1990s






32. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






33. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






34. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






35. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






36. A simple rule to follow is if it's not job related - don't ask.






37. To plan






38. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






39. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






40. Don't do anything when you're angry






41. areer growth - learning and development






42. Allows employees to make decisions within specified limits.






43. Never quite making up one's mind






44. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






45. Where most qualified people come from






46. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






47. Gives employees more scope in making decisions to give outstanding guest service






48. Duties and responsibilities performed by an employee






49. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






50. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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