Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






2. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






3. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






4. Communication without words - as with signs - gestures - facial expressions - or body language






5. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






6. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






7. Searching for job applicants from within an operation






8. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






9. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






10. Sprains/strains (most often involving the back)






11. The number of employees that a manger supervises directly.






12. Where most qualified people come from






13. Tests that measure intelligence






14. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






15. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






16. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






17. Leadership that motivates workers by appealing to their self-interest.






18. The person who - by virtue of having the support of the employees - is in charge.






19. To plan






20. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






21. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






22. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






23. To be influenced by one or more characteristics and extend them into an overall impression of a person.






24. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






25. Reacts to the situation as they arise.






26. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






27. The name of a job - such as a cook or housekeeper






28. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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29. Arbitrations is the last step






30. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






31. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






32. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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33. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






34. Making a deliberate stepwise process to make decisions






35. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






36. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






37. 4-7 feet






38. A theory which states that satisfying the needs of workers is the key to productivity






39. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






40. A lack of direct - properly handled conflict. Communication is key.






41. Start off with a bit of small talk - Encourage them to comment on your judgement






42. Work groups established by the company. Include committees - group meetings - work teams and task forces






43. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






44. Don't do anything when you're angry






45. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






46. An employee can "select" the parts of a plan that they want






47. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






48. A counseling program available to employees to provide confidential and professional counseling and referral






49. Top-recruiting method






50. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir