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Test your basic knowledge |
Supervisor Basics
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Gives financial support to employees who are laid off for reasons they cannot control
Last Step in Delegation?
Unemployment Insurance
Mediation
Structured Empowerment
2. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Dehiring
Brainstorming
Age/Discrimination in Employment Act of 1967
Job Instruction Training (JIT)
3. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job
Dehiring
Generation Y
Written Instructions
Herarchy of Needs
4. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Span of Control
Unity of Command
Cardinal Rules
Mediation
5. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Job Specification
Impulsive Approach
Equal Pay Act of 1963
Material Safety Data Sheets (MSDS)
6. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Employee Referral Program
Age/Discrimination in Employment Act of 1967
Magic Apron Approach
Transformational Leadership
7. Employees have the opportunity to meet with managers to discuss issues
Written Instructions
Training Plan
Third-Party Sexual Harassment
Open Door Policy
8. A counseling program available to employees to provide confidential and professional counseling and referral
Employee Assistance Program (EAP
Third-Party Sexual Harassment
Dehiring
Controlling
9. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.
Employee Referral Program
Position
Non-Exempt Employees
Social Distance
10. A lack of direct - properly handled conflict. Communication is key.
Counseling
Span of Control
Confliction Prevention Root
Carrot and Stick Method
11. A periodic review and assessment of each employee's performance during a given period.
Conducting the Interview
Performance Evaluation and Performance Appraisal
Nonverbal Communication
Managers and Sexual Harassement
12. Searching for job applicants from within an operation
Job Titles
Internal Recruiting
Job Fares
Training Plan
13. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Exempt Employees
Structured Empowerment
Personal Space
Theory X
14. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more
Social Security
Retraining
Worker's Compensation
Human Relations Theory
15. The group of Americans born in the 1980s and 1990s
Material Safety Data Sheets (MSDS)
Generation Y
Preferred Provider Organizations (PPO's)
Unemployment Insurance
16. Where most qualified people come from
Indecisive Approach
Magic Apron Approach
In-House Job Referral
Sexual Harassement
17. Allows employees to make decisions within specified limits.
Age/Discrimination in Employment Act of 1967
Training Program
Structured Empowerment
Job Specification
18. The organizational principle that teach person should have only one boss.
Honesty/Integrity Test
Retraining
Unity of Command
Generation Y
19. On-the-scene recruiting where job seekers are - such as at schools and colleges.
Direct Recruiting
Oral Order
Economic Person Theory
Impulsive Approach
20. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Real/Conferred Authority
Theory X
Job Titles
Open Door Policy
21. To follow-up
Last Step in Delegation?
Job Description
Equal Pay Act of 1963
How to Make Good Decisions
22. As a manger you need to be able to recognize and confront.
Managers and Sexual Harassement
Last Step in Delegation?
Mistakes to Avoid
Synergy
23. A detailed plan for carrying out employe training for a unit of work
Open Door Policy
Training Plan
Logical Approaches
Synergy
24. Gives managers more time to manage
Training Plan
Indecisive Approach
Benefits of Training
Employee Referral Program
25. Sprains/strains (most often involving the back)
Most Common Occupational Injuries
Sexual Harassement
Fee-for-Service Plan
Cognitive Ability Test
26. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Economic Person Theory
Perceptions
Accountability
Most Common Occupational Injuries
27. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980
Non-Exempt Employees
Transactional Leadership
Generation X
Nonverbal Communication
28. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Carrot and Stick Method
Transactional Leadership
Confliction Prevention Root
Direct Recruiting
29. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Public Distance
Material Safety Data Sheets (MSDS)
Written Instructions
Internal Recruiting
30. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Social Security
Environmental Sexual Harassment
Turnover and Retention Dollar Amounts
Job Titles
31. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Theory Y
Transactional Leadership
Job Titles
Structured Empowerment
32. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Counseling
Authority
Social Distance
Unemployment Insurance
33. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Fee-for-Service Plan
Accommodation
Open Door Policy
Job Fares
34. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions
Turnover and Retention Dollar Amounts
Accountability
Third-Paty Investigations
Mistakes to Avoid
35. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Family and Medical leave Act of 1993
Unemployment Insurance
Economic Person Theory
Material Safety Data Sheets (MSDS)
36. Involves a customer or client and an employee
Personal Space
Internal Recruiting
Performance Evaluation and Performance Appraisal
Third-Party Sexual Harassment
37. A theory which states that satisfying the needs of workers is the key to productivity
Human Relations Theory
How to Make Good Decisions
Job Loading
Job Description
38. Don't do anything when you're angry
Carrot and Stick Method
Coaching
Mistakes to Avoid
Internal Recruiting
39. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Halo Effect
Sexual Harassement
Controlling
Job Loading
40. The name of a job - such as a cook or housekeeper
Performance Evaluation and Performance Appraisal
Job Titles
Age/Discrimination in Employment Act of 1967
Job Classifications
41. Making a deliberate stepwise process to make decisions
Logical Approaches
Age/Discrimination in Employment Act of 1967
Accountability
Flexible Empowerment
42. Work groups established by the company. Include committees - group meetings - work teams and task forces
Herarchy of Needs
Formal Groups
Employee Referral Program
Nonverbal Communication
43. The number of employees that a manger supervises directly.
Equal Pay Act of 1963
Job Instruction Training (JIT)
Span of Control
Oral Order
44. A list of the qualifications needed to perform a given job
Diversity
Public Distance
Title VII - Civil Rights Act
Job Specification
45. Gives employees more scope in making decisions to give outstanding guest service
Employee Referral Program
Fact Finding
Span of Control
Flexible Empowerment
46. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process
Employee Self-Appraisal
Top Retention Factor
Job Classifications
Diversity
47. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Managers and Sexual Harassement
Open Door Policy
Retraining
Confliction Prevention Root
48. Leadership that motivates workers by appealing to their self-interest.
Transactional Leadership
Interviewing
Open Door Policy
Generation X
49. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Most Common Occupational Injuries
Theory X
Dehiring
Economic Person Theory
50. Best suited to simple tasks
Oral Order
Structured Empowerment
Age/Discrimination in Employment Act of 1967
Material Safety Data Sheets (MSDS)
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