Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making decisions that feel right






2. Start off with a bit of small talk - Encourage them to comment on your judgement






3. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






4. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






5. The authority granted by virtue of a person's position within an organization






6. A list of the qualifications needed to perform a given job






7. The person who - by virtue of having the support of the employees - is in charge.






8. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






9. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






10. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






11. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






12. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






13. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






14. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients


15. A panel of employees - or employees and managers - work together to resolve the employee complaints






16. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






17. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






18. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






19. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






20. Best suited to simple tasks






21. 4-7 feet






22. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






23. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






24. The group of Americans born in the 1980s and 1990s






25. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






26. Employees have the opportunity to meet with managers to discuss issues






27. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






28. Communication without words - as with signs - gestures - facial expressions - or body language






29. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






30. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






31. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






32. Offer full service medical services to employees and their families. Are the most cost-effective and more popular


33. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






34. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






35. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






36. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






37. A simple rule to follow is if it's not job related - don't ask.






38. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






39. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






40. Leadership that motivates workers by appealing to their self-interest.






41. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






42. Work groups established by the company. Include committees - group meetings - work teams and task forces






43. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






44. A lack of direct - properly handled conflict. Communication is key.






45. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






46. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






47. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






48. 2-3 feet






49. Adding more work to a job without increasing interest - challenge or reward






50. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report