Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An employee can "select" the parts of a plan that they want






2. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






3. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






4. A counseling program available to employees to provide confidential and professional counseling and referral






5. A periodic review and assessment of each employee's performance during a given period.






6. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






7. Don't do anything when you're angry






8. Communication without words - as with signs - gestures - facial expressions - or body language






9. Tests that measure intelligence






10. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






11. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






12. Where most qualified people come from






13. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






14. People train themselves






15. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






16. Top-recruiting method






17. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






18. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


19. Allows employees to make decisions within specified limits.






20. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






21. The organizational principle that teach person should have only one boss.






22. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






23. Reacts to the situation as they arise.






24. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






25. Gives managers more time to manage






26. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






27. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






28. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


29. The authority granted by virtue of a person's position within an organization






30. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






31. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






32. A simple rule to follow is if it's not job related - don't ask.






33. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






34. Making an off-the-cut decision






35. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






36. Making decisions that feel right






37. The person who - by virtue of having the support of the employees - is in charge.






38. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






39. As a manger you need to be able to recognize and confront.






40. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






41. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






42. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






43. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






44. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






45. Searching for job applicants from within an operation






46. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






47. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






48. Best suited to simple tasks






49. Gives employees more scope in making decisions to give outstanding guest service






50. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.