Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 4-7 feet






2. On-the-scene recruiting where job seekers are - such as at schools and colleges.






3. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






4. People train themselves






5. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






6. The organizational principle that teach person should have only one boss.






7. The name of a job - such as a cook or housekeeper






8. Gives employees more scope in making decisions to give outstanding guest service






9. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






10. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






11. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






12. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






13. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






14. Never quite making up one's mind






15. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






16. Work groups established by the company. Include committees - group meetings - work teams and task forces






17. Communication without words - as with signs - gestures - facial expressions - or body language






18. Gives managers more time to manage






19. A lack of direct - properly handled conflict. Communication is key.






20. The authority granted by virtue of a person's position within an organization






21. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






22. Leadership that motivates workers by appealing to their self-interest.






23. Best suited to simple tasks






24. Employees have the opportunity to meet with managers to discuss issues






25. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






26. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






27. An employee can "select" the parts of a plan that they want






28. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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29. Duties and responsibilities performed by an employee






30. A process involving observation of employee performance and conversation on job performance between the manager and the employee






31. As a manger you need to be able to recognize and confront.






32. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






33. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






34. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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35. Searching for job applicants from within an operation






36. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






37. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






38. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






39. Involves a customer or client and an employee






40. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






41. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






42. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






43. A panel of employees - or employees and managers - work together to resolve the employee complaints






44. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






45. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






46. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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47. Reacts to the situation as they arise.






48. The person who - by virtue of having the support of the employees - is in charge.






49. The group of Americans born in the 1980s and 1990s






50. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.