Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A periodic review and assessment of each employee's performance during a given period.






2. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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3. Adding more work to a job without increasing interest - challenge or reward






4. Communication without words - as with signs - gestures - facial expressions - or body language






5. Reacts to the situation as they arise.






6. A counseling program available to employees to provide confidential and professional counseling and referral






7. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






8. Duties and responsibilities performed by an employee






9. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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10. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






11. Work groups established by the company. Include committees - group meetings - work teams and task forces






12. Employees have the opportunity to meet with managers to discuss issues






13. Best when precise figures or a lot of detail is involved






14. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






15. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






16. Don't do anything when you're angry






17. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






18. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






19. Gives financial support to employees who are laid off for reasons they cannot control






20. 7-25 feet






21. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






22. To be influenced by one or more characteristics and extend them into an overall impression of a person.






23. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






24. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






25. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






26. Involves a customer or client and an employee






27. A list of the qualifications needed to perform a given job






28. 4-7 feet






29. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






30. Gives managers more time to manage






31. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






32. areer growth - learning and development






33. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






34. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






35. A lack of direct - properly handled conflict. Communication is key.






36. Sprains/strains (most often involving the back)






37. A panel of employees - or employees and managers - work together to resolve the employee complaints






38. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






39. The name of a job - such as a cook or housekeeper






40. Gives employees more scope in making decisions to give outstanding guest service






41. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






42. 2-3 feet






43. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






44. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






45. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






46. To plan






47. Best suited to simple tasks






48. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






49. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






50. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






Can you answer 50 questions in 15 minutes?



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