Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reacts to the situation as they arise.






2. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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3. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






4. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






5. A panel of employees - or employees and managers - work together to resolve the employee complaints






6. Arbitrations is the last step






7. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






8. Gives employees more scope in making decisions to give outstanding guest service






9. 4-7 feet






10. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






11. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






12. A detailed plan for carrying out employe training for a unit of work






13. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






14. The name of a job - such as a cook or housekeeper






15. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






16. Making decisions that feel right






17. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






18. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






19. On-the-scene recruiting where job seekers are - such as at schools and colleges.






20. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






21. The authority granted by virtue of a person's position within an organization






22. Never quite making up one's mind






23. Gives financial support to employees who are laid off for reasons they cannot control






24. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






25. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






26. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






27. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






28. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






29. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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30. 2-3 feet






31. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






32. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






33. To follow-up






34. Best suited to simple tasks






35. The number of employees that a manger supervises directly.






36. Making an off-the-cut decision






37. To plan






38. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






39. Leadership that motivates workers by appealing to their self-interest.






40. An employee can "select" the parts of a plan that they want






41. The organizational principle that teach person should have only one boss.






42. A simple rule to follow is if it's not job related - don't ask.






43. Start off with a bit of small talk - Encourage them to comment on your judgement






44. A lack of direct - properly handled conflict. Communication is key.






45. A process involving observation of employee performance and conversation on job performance between the manager and the employee






46. Adding more work to a job without increasing interest - challenge or reward






47. A periodic review and assessment of each employee's performance during a given period.






48. To be influenced by one or more characteristics and extend them into an overall impression of a person.






49. Best when precise figures or a lot of detail is involved






50. areer growth - learning and development