Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Best when precise figures or a lot of detail is involved






2. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






3. Best suited to simple tasks






4. Communication without words - as with signs - gestures - facial expressions - or body language






5. 2-3 feet






6. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






7. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






8. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






9. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






10. A counseling program available to employees to provide confidential and professional counseling and referral






11. A theory which states that satisfying the needs of workers is the key to productivity






12. An employee can "select" the parts of a plan that they want






13. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






14. Adding more work to a job without increasing interest - challenge or reward






15. 4-7 feet






16. The name of a job - such as a cook or housekeeper






17. Never quite making up one's mind






18. Don't do anything when you're angry






19. Making decisions that feel right






20. Tests that measure intelligence






21. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






22. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






23. A specific group of tasks prescribed as a unit of work






24. Where most qualified people come from






25. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






26. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






27. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






28. areer growth - learning and development






29. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






30. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






31. The group of Americans born in the 1980s and 1990s






32. A list of the qualifications needed to perform a given job






33. To follow-up






34. To plan






35. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






36. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






37. Start off with a bit of small talk - Encourage them to comment on your judgement






38. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






39. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






40. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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41. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






42. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






43. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






44. 7-25 feet






45. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






46. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






47. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






48. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






49. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






50. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.