Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Reacts to the situation as they arise.






2. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






3. A periodic review and assessment of each employee's performance during a given period.






4. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






5. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






6. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






7. A list of the qualifications needed to perform a given job






8. Start off with a bit of small talk - Encourage them to comment on your judgement






9. 7-25 feet






10. Involves a customer or client and an employee






11. Communication without words - as with signs - gestures - facial expressions - or body language






12. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






13. Allows employees to make decisions within specified limits.






14. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






15. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






16. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






17. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






18. The name of a job - such as a cook or housekeeper






19. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






20. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






21. A lack of direct - properly handled conflict. Communication is key.






22. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






23. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






24. Duties and responsibilities performed by an employee






25. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






26. Adding more work to a job without increasing interest - challenge or reward






27. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






28. To plan






29. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






30. Leadership that motivates workers by appealing to their self-interest.






31. People train themselves






32. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






33. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






34. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






35. Best when precise figures or a lot of detail is involved






36. 4-7 feet






37. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






38. The organizational principle that teach person should have only one boss.






39. Sprains/strains (most often involving the back)






40. Gives financial support to employees who are laid off for reasons they cannot control






41. A panel of employees - or employees and managers - work together to resolve the employee complaints






42. Employees have the opportunity to meet with managers to discuss issues






43. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






44. A theory which states that satisfying the needs of workers is the key to productivity






45. Gives employees more scope in making decisions to give outstanding guest service






46. An employee can "select" the parts of a plan that they want






47. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






48. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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49. To be influenced by one or more characteristics and extend them into an overall impression of a person.






50. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed