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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






2. To follow-up






3. The name of a job - such as a cook or housekeeper






4. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






5. Duties and responsibilities performed by an employee






6. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






7. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






8. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






9. 2-3 feet






10. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






11. Sprains/strains (most often involving the back)






12. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






13. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






14. Start off with a bit of small talk - Encourage them to comment on your judgement






15. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






16. 4-7 feet






17. The organizational principle that teach person should have only one boss.






18. Involves a customer or client and an employee






19. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






20. The number of employees that a manger supervises directly.






21. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






22. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






23. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






24. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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25. Allows employees to make decisions within specified limits.






26. A process involving observation of employee performance and conversation on job performance between the manager and the employee






27. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






28. Reacts to the situation as they arise.






29. A periodic review and assessment of each employee's performance during a given period.






30. Work groups established by the company. Include committees - group meetings - work teams and task forces






31. As a manger you need to be able to recognize and confront.






32. The person who - by virtue of having the support of the employees - is in charge.






33. A detailed plan for carrying out employe training for a unit of work






34. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






35. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






36. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






37. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






38. Making a deliberate stepwise process to make decisions






39. Making an off-the-cut decision






40. The group of Americans born in the 1980s and 1990s






41. Top-recruiting method






42. Gives employees more scope in making decisions to give outstanding guest service






43. Where most qualified people come from






44. Searching for job applicants from within an operation






45. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






46. On-the-scene recruiting where job seekers are - such as at schools and colleges.






47. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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48. Employees have the opportunity to meet with managers to discuss issues






49. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






50. People train themselves







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Can you answer 50 questions in 15 minutes?


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