Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A process involving observation of employee performance and conversation on job performance between the manager and the employee






2. To be influenced by one or more characteristics and extend them into an overall impression of a person.






3. The authority granted by virtue of a person's position within an organization






4. Don't do anything when you're angry






5. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






6. Best suited to simple tasks






7. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






8. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






9. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






10. The group of Americans born in the 1980s and 1990s






11. A panel of employees - or employees and managers - work together to resolve the employee complaints






12. Making decisions that feel right






13. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






14. areer growth - learning and development






15. Searching for job applicants from within an operation






16. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






17. A list of the qualifications needed to perform a given job






18. The organizational principle that teach person should have only one boss.






19. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






20. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






21. 4-7 feet






22. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






23. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






24. Arbitrations is the last step






25. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






26. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






27. To plan






28. As a manger you need to be able to recognize and confront.






29. Gives employees more scope in making decisions to give outstanding guest service






30. Top-recruiting method






31. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






32. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






33. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






34. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






35. The number of employees that a manger supervises directly.






36. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






37. A counseling program available to employees to provide confidential and professional counseling and referral






38. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






39. The person who - by virtue of having the support of the employees - is in charge.






40. People train themselves






41. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






42. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






43. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






44. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






45. A periodic review and assessment of each employee's performance during a given period.






46. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






47. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






48. Involves a customer or client and an employee






49. Making an off-the-cut decision






50. 2-3 feet