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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Gives financial support to employees who are laid off for reasons they cannot control






2. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






3. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






4. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






5. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






6. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






7. Employees have the opportunity to meet with managers to discuss issues






8. A counseling program available to employees to provide confidential and professional counseling and referral






9. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






10. A lack of direct - properly handled conflict. Communication is key.






11. A periodic review and assessment of each employee's performance during a given period.






12. Searching for job applicants from within an operation






13. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






14. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






15. The group of Americans born in the 1980s and 1990s






16. Where most qualified people come from






17. Allows employees to make decisions within specified limits.






18. The organizational principle that teach person should have only one boss.






19. On-the-scene recruiting where job seekers are - such as at schools and colleges.






20. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






21. To follow-up






22. As a manger you need to be able to recognize and confront.






23. A detailed plan for carrying out employe training for a unit of work






24. Gives managers more time to manage






25. Sprains/strains (most often involving the back)






26. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






27. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






28. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






29. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






30. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






31. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






32. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






33. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






34. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






35. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






36. Involves a customer or client and an employee






37. A theory which states that satisfying the needs of workers is the key to productivity






38. Don't do anything when you're angry






39. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






40. The name of a job - such as a cook or housekeeper






41. Making a deliberate stepwise process to make decisions






42. Work groups established by the company. Include committees - group meetings - work teams and task forces






43. The number of employees that a manger supervises directly.






44. A list of the qualifications needed to perform a given job






45. Gives employees more scope in making decisions to give outstanding guest service






46. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






47. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






48. Leadership that motivates workers by appealing to their self-interest.






49. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






50. Best suited to simple tasks







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