Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Tests that measure intelligence






2. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






3. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






4. A panel of employees - or employees and managers - work together to resolve the employee complaints






5. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






6. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






7. Searching for job applicants from within an operation






8. Gives employees more scope in making decisions to give outstanding guest service






9. Leadership that motivates workers by appealing to their self-interest.






10. A detailed plan for carrying out employe training for a unit of work






11. Employees have the opportunity to meet with managers to discuss issues






12. To be influenced by one or more characteristics and extend them into an overall impression of a person.






13. The group of Americans born in the 1980s and 1990s






14. A list of the qualifications needed to perform a given job






15. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






16. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






17. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






18. Involves a customer or client and an employee






19. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






20. Top-recruiting method






21. The authority granted by virtue of a person's position within an organization






22. Best suited to simple tasks






23. Sprains/strains (most often involving the back)






24. 4-7 feet






25. People train themselves






26. An employee can "select" the parts of a plan that they want






27. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






28. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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29. Allows employees to make decisions within specified limits.






30. A specific group of tasks prescribed as a unit of work






31. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






32. Making a deliberate stepwise process to make decisions






33. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






34. To follow-up






35. Making an off-the-cut decision






36. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






37. Gives managers more time to manage






38. Making decisions that feel right






39. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






40. The number of employees that a manger supervises directly.






41. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






42. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






43. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






44. Best when precise figures or a lot of detail is involved






45. Gives financial support to employees who are laid off for reasons they cannot control






46. Work groups established by the company. Include committees - group meetings - work teams and task forces






47. A lack of direct - properly handled conflict. Communication is key.






48. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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49. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






50. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected