Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






2. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






3. Best when precise figures or a lot of detail is involved






4. Gives employees more scope in making decisions to give outstanding guest service






5. 7-25 feet






6. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






7. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






8. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






9. The name of a job - such as a cook or housekeeper






10. areer growth - learning and development






11. Sprains/strains (most often involving the back)






12. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






13. Involves a customer or client and an employee






14. To plan






15. A counseling program available to employees to provide confidential and professional counseling and referral






16. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






17. Allows employees to make decisions within specified limits.






18. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






19. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






20. A detailed plan for carrying out employe training for a unit of work






21. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






22. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






23. Employees have the opportunity to meet with managers to discuss issues






24. Never quite making up one's mind






25. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






26. Making decisions that feel right






27. A simple rule to follow is if it's not job related - don't ask.






28. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






29. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






30. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






31. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


32. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






33. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






34. Where most qualified people come from






35. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


36. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






37. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






38. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






39. A panel of employees - or employees and managers - work together to resolve the employee complaints






40. 4-7 feet






41. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






42. Duties and responsibilities performed by an employee






43. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






44. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






45. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






46. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






47. A periodic review and assessment of each employee's performance during a given period.






48. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






49. Arbitrations is the last step






50. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)