Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






2. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






3. 4-7 feet






4. An employee can "select" the parts of a plan that they want






5. Tests that measure intelligence






6. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






7. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






8. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






9. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






10. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






11. Leadership that motivates workers by appealing to their self-interest.






12. The name of a job - such as a cook or housekeeper






13. Reacts to the situation as they arise.






14. Making an off-the-cut decision






15. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






16. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






17. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






18. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






19. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






20. Allows employees to make decisions within specified limits.






21. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






22. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






23. areer growth - learning and development






24. Employees have the opportunity to meet with managers to discuss issues






25. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






26. The authority granted by virtue of a person's position within an organization






27. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






28. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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29. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






30. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






31. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






32. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






33. As a manger you need to be able to recognize and confront.






34. Communication without words - as with signs - gestures - facial expressions - or body language






35. Best when precise figures or a lot of detail is involved






36. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






37. Start off with a bit of small talk - Encourage them to comment on your judgement






38. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






39. Gives financial support to employees who are laid off for reasons they cannot control






40. 2-3 feet






41. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






42. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






43. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






44. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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45. A lack of direct - properly handled conflict. Communication is key.






46. Gives employees more scope in making decisions to give outstanding guest service






47. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






48. Duties and responsibilities performed by an employee






49. The organizational principle that teach person should have only one boss.






50. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir