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Test your basic knowledge |
Supervisor Basics
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Family and Medical leave Act of 1993
Preferred Provider Organizations (PPO's)
Social Security
Managerial Decision
2. 2-3 feet
Training Plan
Accountability
Training Program
Personal Space
3. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Job Description
Third-Paty Investigations
Generation X
Turnover and Retention Dollar Amounts
4. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Halo Effect
Cardinal Rules
Flex Style Management
Non-Exempt Employees
5. Adding more work to a job without increasing interest - challenge or reward
Job Loading
Job Analysis
Theory X
Top Retention Factor
6. 4-7 feet
Cardinal Rules
Social Distance
Perceptions
Job Enrichment
7. The organizational principle that teach person should have only one boss.
Job Instruction Training (JIT)
Health Maintenance Organizations (HMO's)
Mistakes to Avoid
Unity of Command
8. A lack of direct - properly handled conflict. Communication is key.
Employee Assistance Program (EAP
Confliction Prevention Root
Managers and Sexual Harassement
Preferred Provider Organizations (PPO's)
9. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)
Accountability
Third-Party Sexual Harassment
Employee Referral Program
Brainstorming
10. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Social Security
Internal Recruiting
Coaching
Job Instruction Training (JIT)
11. Sprains/strains (most often involving the back)
Most Common Occupational Injuries
Authority
Generation X
Perceptions
12. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.
Written Instructions
Accommodation
Managers and Sexual Harassement
Job Analysis
13. The name of a job - such as a cook or housekeeper
Controlling
Job Titles
Material Safety Data Sheets (MSDS)
Transactional Leadership
14. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Counseling
Mistakes to Avoid
Managerial Decision
Fact Finding
15. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Employee Self-Appraisal
Public Distance
Social Security
Training Program
16. Top-recruiting method
Written Instructions
Job Fares
Accommodation
Generation Y
17. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Formal Groups
First Step in Delegation?
Accommodation
Open Door Policy
18. Involves a customer or client and an employee
Third-Party Sexual Harassment
Real/Conferred Authority
Dissatisfier
Family and Medical leave Act of 1993
19. A counseling program available to employees to provide confidential and professional counseling and referral
Confliction Prevention Root
Material Safety Data Sheets (MSDS)
Employee Assistance Program (EAP
Authority
20. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Job Classifications
Oral Order
Accountability
Flex Style Management
21. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Most Common Occupational Injuries
Informal Authority
Top Retention Factor
Honesty/Integrity Test
22. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980
Generation X
Internal Recruiting
Cafeteria Plans
Real/Conferred Authority
23. Employees have the opportunity to meet with managers to discuss issues
Third-Paty Investigations
Herarchy of Needs
Open Door Policy
Public Distance
24. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Job
Halo Effect
Job Titles
Real/Conferred Authority
25. Tests that measure intelligence
Cognitive Ability Test
Confliction Prevention Root
Theory X
Most Common Occupational Injuries
26. A detailed plan for carrying out employe training for a unit of work
Non-Exempt Employees
Employee Assistance Program (EAP
Preferred Provider Organizations (PPO's)
Training Plan
27. 7-25 feet
Economic Person Theory
Public Distance
Managerial Decision
Span of Control
28. A panel of employees - or employees and managers - work together to resolve the employee complaints
Accommodation
Peer Review
Honesty/Integrity Test
Flex Style Management
29. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Economic Person Theory
Title VII - Civil Rights Act
Coaching
Oral Order
30. Searching for job applicants from within an operation
Coaching
Internal Recruiting
Job Analysis
Managers and Sexual Harassement
31. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Formal Groups
Economic Person Theory
Open Door Policy
Worker's Compensation
32. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
How to Make Good Decisions
Oral Order
Confliction Prevention Root
Logical Approaches
33. The number of employees that a manger supervises directly.
Turnover and Retention Dollar Amounts
Personal Space
Span of Control
Job
34. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
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35. Gives managers more time to manage
Unemployment Insurance
Benefits of Training
Formal Groups
Direct Recruiting
36. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Cardinal Rules
Human Relations Theory
Top Retention Factor
Theory Y
37. Making a deliberate stepwise process to make decisions
Job Enrichment
Interviewing
Fact Finding
Logical Approaches
38. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Generation X
Motivation
Job Loading
Age/Discrimination in Employment Act of 1967
39. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Personal Space
How to Make Good Decisions
Exempt Employees
Position
40. Work groups established by the company. Include committees - group meetings - work teams and task forces
Formal Groups
Diversity
In-House Job Referral
Employee Assistance Program (EAP
41. Don't do anything when you're angry
Accommodation
Job Analysis
Formal Authority
Mistakes to Avoid
42. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Job Loading
Brainstorming
Fee-for-Service Plan
Social Distance
43. A list of the qualifications needed to perform a given job
Job Specification
Counseling
Third-Paty Investigations
Training Program
44. A theory which states that satisfying the needs of workers is the key to productivity
Informal Authority
Non-Exempt Employees
Turnover and Retention Dollar Amounts
Human Relations Theory
45. A specific group of tasks prescribed as a unit of work
Job
Employee Self-Appraisal
Training Program
Public Distance
46. Leadership that motivates workers by appealing to their self-interest.
Transactional Leadership
Most Common Occupational Injuries
Logical Approaches
Third-Paty Investigations
47. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex
EEOC (Equal Employment Opportunity Commission)
Family and Medical leave Act of 1993
Non-Exempt Employees
Managers and Sexual Harassement
48. Communication without words - as with signs - gestures - facial expressions - or body language
How to Make Good Decisions
Nonverbal Communication
Environmental Sexual Harassment
Preferred Provider Organizations (PPO's)
49. An employee can "select" the parts of a plan that they want
Cafeteria Plans
Job Description
Social Distance
Job Fares
50. Making decisions that feel right
Job
Logical Approaches
Nonverbal Communication
Intuitive Approach
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