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Test your basic knowledge |
Supervisor Basics
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Retraining
Accommodation
Confliction Prevention Root
Material Safety Data Sheets (MSDS)
2. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up
Title VII - Civil Rights Act
Direct Recruiting
Flex Style Management
Steps in the Evaluation Process
3. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Theory Y
Job
EEOC (Equal Employment Opportunity Commission)
Mediation
4. The name of a job - such as a cook or housekeeper
Job Titles
Turnover and Retention Dollar Amounts
Oral Order
Unity of Command
5. Don't do anything when you're angry
Accountability
Job Instruction Training (JIT)
Last Step in Delegation?
Mistakes to Avoid
6. A list of the qualifications needed to perform a given job
Public Distance
Job Specification
Fact Finding
Turnover and Retention Dollar Amounts
7. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Job Description
Third-Paty Investigations
Flex Style Management
Theory Y
8. A panel of employees - or employees and managers - work together to resolve the employee complaints
Written Instructions
Position
Peer Review
First Step in Delegation?
9. Involves a customer or client and an employee
Real/Conferred Authority
Job Analysis
Third-Party Sexual Harassment
Retraining
10. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Worker's Compensation
Coaching
Sexual Harassement
Counseling
11. To follow-up
Health Maintenance Organizations (HMO's)
Written Instructions
Last Step in Delegation?
Impulsive Approach
12. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Human Relations Theory
Generation Y
Cardinal Rules
Logical Approaches
13. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Cognitive Ability Test
Herarchy of Needs
Benefits of Training
Employee Self-Appraisal
14. 7-25 feet
Personal Space
Open Door Policy
Public Distance
Real/Conferred Authority
15. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.
Carrot and Stick Method
Honesty/Integrity Test
Oral Order
Job Description
16. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation
Benefits of Training
Job Instruction Training (JIT)
Third-Paty Investigations
Informal Authority
17. A detailed plan for carrying out employe training for a unit of work
Cafeteria Plans
Generation Y
Job
Training Plan
18. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth
Most Common Occupational Injuries
Job Instruction Training (JIT)
Job Enrichment
Job Titles
19. Gives financial support to employees who are laid off for reasons they cannot control
Formal Authority
Halo Effect
Training Plan
Unemployment Insurance
20. Never quite making up one's mind
Worker's Compensation
Indecisive Approach
Oral Order
Steps in the Evaluation Process
21. On-the-scene recruiting where job seekers are - such as at schools and colleges.
Health Maintenance Organizations (HMO's)
Managers and Sexual Harassement
Direct Recruiting
Oral Order
22. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
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23. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Family and Medical leave Act of 1993
Training Plan
Job Specification
Oral Order
24. Communication without words - as with signs - gestures - facial expressions - or body language
Structured Empowerment
Written Instructions
Nonverbal Communication
Peer Review
25. Leadership that motivates workers by appealing to their self-interest.
Indecisive Approach
Equal Pay Act of 1963
Environmental Sexual Harassment
Transactional Leadership
26. A specific group of tasks prescribed as a unit of work
Turnover and Retention Dollar Amounts
Unemployment Insurance
Performance Evaluation and Performance Appraisal
Job
27. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Generation X
Formal Groups
Job Classifications
Material Safety Data Sheets (MSDS)
28. An employee can "select" the parts of a plan that they want
Cafeteria Plans
Equal Pay Act of 1963
Sexual Harassement
Performance Evaluation and Performance Appraisal
29. Best when precise figures or a lot of detail is involved
Motivation
Written Instructions
Nonverbal Communication
Benefits of Training
30. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Motivation
Brainstorming
Halo Effect
Job
31. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Exempt Employees
Herarchy of Needs
Counseling
Family and Medical leave Act of 1993
32. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Theory X
Herarchy of Needs
Job Instruction Training (JIT)
Job Fares
33. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Dehiring
Authority
Transactional Leadership
Accountability
34. Offer full service medical services to employees and their families. Are the most cost-effective and more popular
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35. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980
Real/Conferred Authority
Job Fares
Generation X
Theory Y
36. 2-3 feet
Personal Space
Social Distance
Cafeteria Plans
Exempt Employees
37. Sprains/strains (most often involving the back)
Most Common Occupational Injuries
Structured Empowerment
Third-Paty Investigations
Herarchy of Needs
38. Top-recruiting method
Controlling
Job Fares
Economic Person Theory
Structured Empowerment
39. Adding more work to a job without increasing interest - challenge or reward
Authority
Job
Job Loading
Age/Discrimination in Employment Act of 1967
40. A lack of direct - properly handled conflict. Communication is key.
Flexible Empowerment
Confliction Prevention Root
Job Classifications
Informal Authority
41. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions
Third-Paty Investigations
Transformational Leadership
Family and Medical leave Act of 1993
Job
42. Groupings of a similar nature and value to the company. Makes it easier to create job titles.
Material Safety Data Sheets (MSDS)
Job Classifications
Indecisive Approach
Nonverbal Communication
43. A theory which states that satisfying the needs of workers is the key to productivity
Managerial Decision
Brainstorming
Human Relations Theory
Unity of Command
44. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Brainstorming
How to Make Good Decisions
Non-Exempt Employees
Transformational Leadership
45. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report
Fact Finding
Social Distance
Personal Space
Most Common Occupational Injuries
46. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)
Dissatisfier
Last Step in Delegation?
Brainstorming
Honesty/Integrity Test
47. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Cafeteria Plans
Transformational Leadership
Peer Review
Direct Recruiting
48. Employees have the opportunity to meet with managers to discuss issues
Peer Review
Job Specification
Transformational Leadership
Open Door Policy
49. Making a deliberate stepwise process to make decisions
Perceptions
Logical Approaches
Job Loading
Managerial Decision
50. areer growth - learning and development
Top Retention Factor
Confliction Prevention Root
Job Loading
First Step in Delegation?
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