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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A counseling program available to employees to provide confidential and professional counseling and referral






2. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






3. A periodic review and assessment of each employee's performance during a given period.






4. Searching for job applicants from within an operation






5. Communication without words - as with signs - gestures - facial expressions - or body language






6. Making an off-the-cut decision






7. The name of a job - such as a cook or housekeeper






8. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






9. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






10. The organizational principle that teach person should have only one boss.






11. The number of employees that a manger supervises directly.






12. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






13. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






14. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






15. To plan






16. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






17. 2-3 feet






18. Top-recruiting method






19. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






20. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






21. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






22. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






23. areer growth - learning and development






24. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






25. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






26. Tests that measure intelligence






27. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






28. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






29. Involves a customer or client and an employee






30. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






31. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






32. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






33. A lack of direct - properly handled conflict. Communication is key.






34. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






35. Start off with a bit of small talk - Encourage them to comment on your judgement






36. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






37. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






38. A panel of employees - or employees and managers - work together to resolve the employee complaints






39. Best suited to simple tasks






40. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






41. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






42. A theory which states that satisfying the needs of workers is the key to productivity






43. Duties and responsibilities performed by an employee






44. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






45. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






46. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






47. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






48. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






49. On-the-scene recruiting where job seekers are - such as at schools and colleges.






50. A process involving observation of employee performance and conversation on job performance between the manager and the employee







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