Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






2. A specific group of tasks prescribed as a unit of work






3. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






4. Employees have the opportunity to meet with managers to discuss issues






5. 4-7 feet






6. Never quite making up one's mind






7. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






8. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






9. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






10. On-the-scene recruiting where job seekers are - such as at schools and colleges.






11. Gives employees more scope in making decisions to give outstanding guest service






12. To plan






13. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






14. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






15. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






16. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






17. Work groups established by the company. Include committees - group meetings - work teams and task forces






18. The person who - by virtue of having the support of the employees - is in charge.






19. Where most qualified people come from






20. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






21. Involves a customer or client and an employee






22. People train themselves






23. Gives financial support to employees who are laid off for reasons they cannot control






24. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






25. The number of employees that a manger supervises directly.






26. Searching for job applicants from within an operation






27. A lack of direct - properly handled conflict. Communication is key.






28. To be influenced by one or more characteristics and extend them into an overall impression of a person.






29. Tests that measure intelligence






30. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






31. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






32. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






33. A panel of employees - or employees and managers - work together to resolve the employee complaints






34. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






35. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






36. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






37. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






38. Gives managers more time to manage






39. A simple rule to follow is if it's not job related - don't ask.






40. An employee can "select" the parts of a plan that they want






41. Reacts to the situation as they arise.






42. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






43. The group of Americans born in the 1980s and 1990s






44. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






45. Duties and responsibilities performed by an employee






46. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






47. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






48. Communication without words - as with signs - gestures - facial expressions - or body language






49. As a manger you need to be able to recognize and confront.






50. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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Can you answer 50 questions in 15 minutes?



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