Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Best suited to simple tasks






2. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






3. 4-7 feet






4. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






5. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






6. A list of the qualifications needed to perform a given job






7. Reacts to the situation as they arise.






8. Sprains/strains (most often involving the back)






9. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






10. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






11. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






12. 2-3 feet






13. Tests that measure intelligence






14. To plan






15. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






16. Leadership that motivates workers by appealing to their self-interest.






17. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






18. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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19. Searching for job applicants from within an operation






20. An employee can "select" the parts of a plan that they want






21. Gives managers more time to manage






22. To follow-up






23. A counseling program available to employees to provide confidential and professional counseling and referral






24. On-the-scene recruiting where job seekers are - such as at schools and colleges.






25. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






26. areer growth - learning and development






27. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






28. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






29. Start off with a bit of small talk - Encourage them to comment on your judgement






30. Gives financial support to employees who are laid off for reasons they cannot control






31. A detailed plan for carrying out employe training for a unit of work






32. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






33. Making a deliberate stepwise process to make decisions






34. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






35. Top-recruiting method






36. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






37. A lack of direct - properly handled conflict. Communication is key.






38. People train themselves






39. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






40. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






41. Communication without words - as with signs - gestures - facial expressions - or body language






42. To be influenced by one or more characteristics and extend them into an overall impression of a person.






43. Arbitrations is the last step






44. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






45. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






46. A periodic review and assessment of each employee's performance during a given period.






47. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






48. Employees have the opportunity to meet with managers to discuss issues






49. Duties and responsibilities performed by an employee






50. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed