Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The number of employees that a manger supervises directly.






2. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






3. Sprains/strains (most often involving the back)






4. A periodic review and assessment of each employee's performance during a given period.






5. 7-25 feet






6. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






7. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






8. The organizational principle that teach person should have only one boss.






9. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






10. Tests that measure intelligence






11. Where most qualified people come from






12. A theory which states that satisfying the needs of workers is the key to productivity






13. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






14. Leadership that motivates workers by appealing to their self-interest.






15. To plan






16. Never quite making up one's mind






17. Adding more work to a job without increasing interest - challenge or reward






18. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






19. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






20. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






21. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






22. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






23. Arbitrations is the last step






24. A process involving observation of employee performance and conversation on job performance between the manager and the employee






25. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






26. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






27. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






28. A detailed plan for carrying out employe training for a unit of work






29. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






30. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






31. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






32. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






33. As a manger you need to be able to recognize and confront.






34. A simple rule to follow is if it's not job related - don't ask.






35. The group of Americans born in the 1980s and 1990s






36. The authority granted by virtue of a person's position within an organization






37. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






38. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






39. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






40. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






41. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






42. Employees have the opportunity to meet with managers to discuss issues






43. The person who - by virtue of having the support of the employees - is in charge.






44. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






45. A list of the qualifications needed to perform a given job






46. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






47. Making an off-the-cut decision






48. Duties and responsibilities performed by an employee






49. A lack of direct - properly handled conflict. Communication is key.






50. The actions of two or more people to achieve outcomes that each is individually incapable of achieving