Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making a deliberate stepwise process to make decisions






2. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






3. Leadership that motivates workers by appealing to their self-interest.






4. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






5. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






6. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






7. To follow-up






8. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






9. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






10. The authority granted by virtue of a person's position within an organization






11. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






12. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






13. A process involving observation of employee performance and conversation on job performance between the manager and the employee






14. A simple rule to follow is if it's not job related - don't ask.






15. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






16. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






17. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






18. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






19. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






20. A counseling program available to employees to provide confidential and professional counseling and referral






21. Reacts to the situation as they arise.






22. To be influenced by one or more characteristics and extend them into an overall impression of a person.






23. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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24. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






25. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






26. To plan






27. Best when precise figures or a lot of detail is involved






28. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






29. The name of a job - such as a cook or housekeeper






30. The person who - by virtue of having the support of the employees - is in charge.






31. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






32. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






33. Gives managers more time to manage






34. The organizational principle that teach person should have only one boss.






35. Don't do anything when you're angry






36. areer growth - learning and development






37. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






38. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






39. The group of Americans born in the 1980s and 1990s






40. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






41. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






42. 4-7 feet






43. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






44. Sprains/strains (most often involving the back)






45. 2-3 feet






46. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






47. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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48. A panel of employees - or employees and managers - work together to resolve the employee complaints






49. Arbitrations is the last step






50. A specific group of tasks prescribed as a unit of work






Can you answer 50 questions in 15 minutes?



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