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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Don't do anything when you're angry






2. The person who - by virtue of having the support of the employees - is in charge.






3. An employee can "select" the parts of a plan that they want






4. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






5. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






6. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






7. A lack of direct - properly handled conflict. Communication is key.






8. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






9. 4-7 feet






10. Sprains/strains (most often involving the back)






11. Gives employees more scope in making decisions to give outstanding guest service






12. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






13. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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14. People train themselves






15. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






16. The group of Americans born in the 1980s and 1990s






17. As a manger you need to be able to recognize and confront.






18. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






19. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






20. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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21. 7-25 feet






22. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






23. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






24. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






25. Employees have the opportunity to meet with managers to discuss issues






26. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






27. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






28. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






29. The organizational principle that teach person should have only one boss.






30. Tests that measure intelligence






31. Searching for job applicants from within an operation






32. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






33. Making decisions that feel right






34. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






35. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






36. A periodic review and assessment of each employee's performance during a given period.






37. A specific group of tasks prescribed as a unit of work






38. Adding more work to a job without increasing interest - challenge or reward






39. Best suited to simple tasks






40. To plan






41. Where most qualified people come from






42. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






43. Work groups established by the company. Include committees - group meetings - work teams and task forces






44. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






45. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






46. Start off with a bit of small talk - Encourage them to comment on your judgement






47. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






48. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






49. To be influenced by one or more characteristics and extend them into an overall impression of a person.






50. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






Can you answer 50 questions in 15 minutes?



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