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Test your basic knowledge |
Supervisor Basics
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Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
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study here
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Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Training Plan
Interviewing
Title VII - Civil Rights Act
Perceptions
2. Reacts to the situation as they arise.
Worker's Compensation
Flex Style Management
Employee Assistance Program (EAP
Steps in the Evaluation Process
3. Arbitrations is the last step
Internal Recruiting
Alternative Dispute Resolution
Coaching
Cafeteria Plans
4. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Job
Non-Exempt Employees
Generation X
Accommodation
5. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Diversity
Family and Medical leave Act of 1993
Third-Party Sexual Harassment
Brainstorming
6. areer growth - learning and development
Job Specification
Third-Party Sexual Harassment
Controlling
Top Retention Factor
7. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Span of Control
Equal Pay Act of 1963
Employee Assistance Program (EAP
Job Description
8. Making an off-the-cut decision
Fee-for-Service Plan
Transformational Leadership
Impulsive Approach
Conducting the Interview
9. To follow-up
Cardinal Rules
Performance Evaluation and Performance Appraisal
Environmental Sexual Harassment
Last Step in Delegation?
10. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Conducting the Interview
Carrot and Stick Method
Diversity
Theory X
11. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Nonverbal Communication
Training Program
Diversity
Transactional Leadership
12. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Counseling
Span of Control
Benefits of Training
Non-Exempt Employees
13. Gives managers more time to manage
Benefits of Training
Dehiring
Non-Exempt Employees
Job Instruction Training (JIT)
14. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up
Informal Authority
Steps in the Evaluation Process
Employee Self-Appraisal
Generation X
15. Sprains/strains (most often involving the back)
Environmental Sexual Harassment
EEOC (Equal Employment Opportunity Commission)
Most Common Occupational Injuries
Interviewing
16. Best suited to simple tasks
Conducting the Interview
Title VII - Civil Rights Act
Oral Order
Direct Recruiting
17. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
First Step in Delegation?
Controlling
Employee Referral Program
Herarchy of Needs
18. Offer full service medical services to employees and their families. Are the most cost-effective and more popular
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19. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected
Turnover and Retention Dollar Amounts
Accountability
Material Safety Data Sheets (MSDS)
Job Description
20. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses
Diversity
Fee-for-Service Plan
Intuitive Approach
Oral Order
21. The organizational principle that teach person should have only one boss.
Unity of Command
Nonverbal Communication
Controlling
Most Common Occupational Injuries
22. Never quite making up one's mind
Flex Style Management
Indecisive Approach
Internal Recruiting
Alternative Dispute Resolution
23. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Conducting the Interview
Authority
Honesty/Integrity Test
In-House Job Referral
24. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Turnover and Retention Dollar Amounts
Cafeteria Plans
Unity of Command
Span of Control
25. Gives financial support to employees who are laid off for reasons they cannot control
Dehiring
Personal Space
Unemployment Insurance
Environmental Sexual Harassment
26. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job
Family and Medical leave Act of 1993
Informal Authority
Dehiring
Controlling
27. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed
Impulsive Approach
Interviewing
Retraining
Honesty/Integrity Test
28. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
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29. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Job Loading
Material Safety Data Sheets (MSDS)
How to Make Good Decisions
Mediation
30. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -
Sexual Harassement
Oral Order
Title VII - Civil Rights Act
Social Distance
31. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Direct Recruiting
Managerial Decision
Intuitive Approach
Job Specification
32. A panel of employees - or employees and managers - work together to resolve the employee complaints
Retraining
Real/Conferred Authority
Peer Review
Job Enrichment
33. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more
Turnover and Retention Dollar Amounts
Counseling
Conducting the Interview
Social Security
34. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.
Diversity
Real/Conferred Authority
Theory Y
Cafeteria Plans
35. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Confliction Prevention Root
Real/Conferred Authority
Impulsive Approach
Environmental Sexual Harassment
36. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation
Dehiring
Cardinal Rules
Human Relations Theory
Fee-for-Service Plan
37. The person who - by virtue of having the support of the employees - is in charge.
Logical Approaches
Informal Authority
Steps in the Evaluation Process
Fee-for-Service Plan
38. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Personal Space
Preferred Provider Organizations (PPO's)
Sexual Harassement
Counseling
39. Adding more work to a job without increasing interest - challenge or reward
In-House Job Referral
Counseling
Informal Authority
Job Loading
40. Making a deliberate stepwise process to make decisions
Job Loading
Social Distance
Non-Exempt Employees
Logical Approaches
41. The group of Americans born in the 1980s and 1990s
Generation Y
Indecisive Approach
Magic Apron Approach
Confliction Prevention Root
42. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.
Flex Style Management
Diversity
Impulsive Approach
Environmental Sexual Harassment
43. The number of employees that a manger supervises directly.
Age/Discrimination in Employment Act of 1967
Span of Control
Job Titles
Oral Order
44. Searching for job applicants from within an operation
Alternative Dispute Resolution
Fee-for-Service Plan
Internal Recruiting
Social Distance
45. 4-7 feet
Social Distance
Turnover and Retention Dollar Amounts
Retraining
Cardinal Rules
46. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up
Position
Employee Referral Program
Interviewing
How to Make Good Decisions
47. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.
Non-Exempt Employees
Coaching
Third-Paty Investigations
Job Description
48. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions
Direct Recruiting
Job Description
Oral Order
Third-Paty Investigations
49. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
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50. Employees have the opportunity to meet with managers to discuss issues
Herarchy of Needs
Open Door Policy
Benefits of Training
Employee Referral Program
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