Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Allows employees to make decisions within specified limits.






2. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






3. Making decisions that feel right






4. A counseling program available to employees to provide confidential and professional counseling and referral






5. The organizational principle that teach person should have only one boss.






6. Gives employees more scope in making decisions to give outstanding guest service






7. An employee can "select" the parts of a plan that they want






8. Employees have the opportunity to meet with managers to discuss issues






9. People train themselves






10. Never quite making up one's mind






11. Where most qualified people come from






12. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






13. Arbitrations is the last step






14. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






15. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






16. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






17. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






18. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






19. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






20. A process involving observation of employee performance and conversation on job performance between the manager and the employee






21. A theory which states that satisfying the needs of workers is the key to productivity






22. areer growth - learning and development






23. A simple rule to follow is if it's not job related - don't ask.






24. Start off with a bit of small talk - Encourage them to comment on your judgement






25. Top-recruiting method






26. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






27. A detailed plan for carrying out employe training for a unit of work






28. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






29. A specific group of tasks prescribed as a unit of work






30. To follow-up






31. The number of employees that a manger supervises directly.






32. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






33. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






34. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






35. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






36. The person who - by virtue of having the support of the employees - is in charge.






37. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






38. Searching for job applicants from within an operation






39. Best when precise figures or a lot of detail is involved






40. The group of Americans born in the 1980s and 1990s






41. Communication without words - as with signs - gestures - facial expressions - or body language






42. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






43. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






44. Sprains/strains (most often involving the back)






45. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






46. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






47. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






48. To be influenced by one or more characteristics and extend them into an overall impression of a person.






49. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






50. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation