Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Start off with a bit of small talk - Encourage them to comment on your judgement






2. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






3. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






4. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






5. Searching for job applicants from within an operation






6. A lack of direct - properly handled conflict. Communication is key.






7. 7-25 feet






8. Making decisions that feel right






9. Best when precise figures or a lot of detail is involved






10. Allows employees to make decisions within specified limits.






11. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






12. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






13. To follow-up






14. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






15. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






16. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






17. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






18. The name of a job - such as a cook or housekeeper






19. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






20. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






21. The person who - by virtue of having the support of the employees - is in charge.






22. Tests that measure intelligence






23. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






24. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






25. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






26. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






27. A list of the qualifications needed to perform a given job






28. Top-recruiting method






29. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






30. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






31. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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32. Making an off-the-cut decision






33. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






34. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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35. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






36. A panel of employees - or employees and managers - work together to resolve the employee complaints






37. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






38. As a manger you need to be able to recognize and confront.






39. Where most qualified people come from






40. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






41. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






42. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






43. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






44. Arbitrations is the last step






45. Employees have the opportunity to meet with managers to discuss issues






46. Reacts to the situation as they arise.






47. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






48. Involves a customer or client and an employee






49. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






50. On-the-scene recruiting where job seekers are - such as at schools and colleges.







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Can you answer 50 questions in 15 minutes?


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