Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






2. A counseling program available to employees to provide confidential and professional counseling and referral






3. areer growth - learning and development






4. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






5. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






6. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






7. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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8. The organizational principle that teach person should have only one boss.






9. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






10. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






11. Arbitrations is the last step






12. Making decisions that feel right






13. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






14. Where most qualified people come from






15. As a manger you need to be able to recognize and confront.






16. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






17. To follow-up






18. Best suited to simple tasks






19. Allows employees to make decisions within specified limits.






20. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






21. Gives financial support to employees who are laid off for reasons they cannot control






22. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






23. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






24. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






25. Leadership that motivates workers by appealing to their self-interest.






26. Gives employees more scope in making decisions to give outstanding guest service






27. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






28. A theory which states that satisfying the needs of workers is the key to productivity






29. Communication without words - as with signs - gestures - facial expressions - or body language






30. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






31. A specific group of tasks prescribed as a unit of work






32. A panel of employees - or employees and managers - work together to resolve the employee complaints






33. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






34. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






35. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






36. Searching for job applicants from within an operation






37. To plan






38. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






39. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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40. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






41. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






42. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






43. Gives managers more time to manage






44. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






45. 1)Define the problem 2)Analyze the problem 3)Develop alternative solutions 4)Decide on the best solution 5)Convert the decision into action 6)Follow up






46. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






47. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






48. 7-25 feet






49. Making an off-the-cut decision






50. Groupings of a similar nature and value to the company. Makes it easier to create job titles.