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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Involves a customer or client and an employee






2. The organizational principle that teach person should have only one boss.






3. Arbitrations is the last step






4. Gives financial support to employees who are laid off for reasons they cannot control






5. An employee can "select" the parts of a plan that they want






6. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






7. Don't do anything when you're angry






8. To follow-up






9. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






10. Where most qualified people come from






11. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






12. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






13. A specific group of tasks prescribed as a unit of work






14. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






15. Duties and responsibilities performed by an employee






16. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






17. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






18. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






19. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






20. Communication without words - as with signs - gestures - facial expressions - or body language






21. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






22. A simple rule to follow is if it's not job related - don't ask.






23. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






24. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






25. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






26. A counseling program available to employees to provide confidential and professional counseling and referral






27. Best suited to simple tasks






28. A lack of direct - properly handled conflict. Communication is key.






29. A panel of employees - or employees and managers - work together to resolve the employee complaints






30. To be influenced by one or more characteristics and extend them into an overall impression of a person.






31. A detailed plan for carrying out employe training for a unit of work






32. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






33. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






34. Gives managers more time to manage






35. Work groups established by the company. Include committees - group meetings - work teams and task forces






36. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






37. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






38. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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39. Making an off-the-cut decision






40. The number of employees that a manger supervises directly.






41. The person who - by virtue of having the support of the employees - is in charge.






42. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






43. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






44. Making a deliberate stepwise process to make decisions






45. As a manger you need to be able to recognize and confront.






46. Making decisions that feel right






47. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






48. The group of Americans born in the 1980s and 1990s






49. Leadership that motivates workers by appealing to their self-interest.






50. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report







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Can you answer 50 questions in 15 minutes?


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