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Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. An employee can "select" the parts of a plan that they want
Job Enrichment
Cafeteria Plans
Generation Y
Last Step in Delegation?
2. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Worker's Compensation
Flex Style Management
Real/Conferred Authority
Environmental Sexual Harassment
3. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action
Mediation
Managerial Decision
Steps in the Evaluation Process
Dissatisfier
4. areer growth - learning and development
Public Distance
Unity of Command
Herarchy of Needs
Top Retention Factor
5. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Carrot and Stick Method
Informal Authority
Halo Effect
Retraining
6. Leadership that motivates workers by appealing to their self-interest.
Job Enrichment
Third-Paty Investigations
Accountability
Transactional Leadership
7. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.
Material Safety Data Sheets (MSDS)
Transformational Leadership
Honesty/Integrity Test
Authority
8. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process
Open Door Policy
Motivation
Employee Self-Appraisal
Authority
9. 2-3 feet
Logical Approaches
Personal Space
Retraining
Employee Assistance Program (EAP
10. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Indecisive Approach
Exempt Employees
Position
Material Safety Data Sheets (MSDS)
11. Arbitrations is the last step
Halo Effect
Alternative Dispute Resolution
Age/Discrimination in Employment Act of 1967
Counseling
12. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
Family and Medical leave Act of 1993
Controlling
Accountability
Unity of Command
13. Best suited to simple tasks
Family and Medical leave Act of 1993
Oral Order
Formal Groups
Equal Pay Act of 1963
14. A detailed plan for carrying out employe training for a unit of work
Interviewing
Training Plan
Generation X
Human Relations Theory
15. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Accommodation
Honesty/Integrity Test
How to Make Good Decisions
Authority
16. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions
Equal Pay Act of 1963
Real/Conferred Authority
Position
Exempt Employees
17. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position
Turnover and Retention Dollar Amounts
Dissatisfier
Sexual Harassement
Logical Approaches
18. A counseling program available to employees to provide confidential and professional counseling and referral
Generation Y
Interviewing
Benefits of Training
Employee Assistance Program (EAP
19. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex
Employee Assistance Program (EAP
EEOC (Equal Employment Opportunity Commission)
Open Door Policy
Equal Pay Act of 1963
20. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.
First Step in Delegation?
Employee Referral Program
Oral Order
Age/Discrimination in Employment Act of 1967
21. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.
Dehiring
Theory X
Cognitive Ability Test
Motivation
22. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Herarchy of Needs
Job Instruction Training (JIT)
Dehiring
Interviewing
23. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Counseling
Structured Empowerment
Age/Discrimination in Employment Act of 1967
Job Description
24. Communication without words - as with signs - gestures - facial expressions - or body language
Nonverbal Communication
Diversity
First Step in Delegation?
Public Distance
25. Gives financial support to employees who are laid off for reasons they cannot control
Indecisive Approach
Fee-for-Service Plan
Unemployment Insurance
Health Maintenance Organizations (HMO's)
26. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Non-Exempt Employees
Transformational Leadership
Diversity
Job Loading
27. Never quite making up one's mind
Indecisive Approach
Oral Order
Cafeteria Plans
Intuitive Approach
28. Allows employees to make decisions within specified limits.
Counseling
Structured Empowerment
Authority
Environmental Sexual Harassment
29. A panel of employees - or employees and managers - work together to resolve the employee complaints
Managers and Sexual Harassement
Transformational Leadership
Job Enrichment
Peer Review
30. Sprains/strains (most often involving the back)
Most Common Occupational Injuries
Formal Groups
Employee Referral Program
Training Program
31. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions
Authority
Third-Paty Investigations
Age/Discrimination in Employment Act of 1967
Direct Recruiting
32. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job
Dehiring
Fee-for-Service Plan
Herarchy of Needs
Managers and Sexual Harassement
33. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
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34. Employees have the opportunity to meet with managers to discuss issues
Impulsive Approach
Personal Space
Third-Paty Investigations
Open Door Policy
35. The number of employees that a manger supervises directly.
Span of Control
Social Distance
Employee Assistance Program (EAP
Oral Order
36. As a manger you need to be able to recognize and confront.
Unemployment Insurance
Managers and Sexual Harassement
Training Program
Coaching
37. Adding more work to a job without increasing interest - challenge or reward
Job Specification
Job Loading
Cognitive Ability Test
Transactional Leadership
38. To follow-up
In-House Job Referral
Last Step in Delegation?
Written Instructions
Social Distance
39. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.
Non-Exempt Employees
Synergy
Brainstorming
Mediation
40. A specific group of tasks prescribed as a unit of work
Nonverbal Communication
Job
EEOC (Equal Employment Opportunity Commission)
Peer Review
41. Searching for job applicants from within an operation
Internal Recruiting
Written Instructions
Social Distance
Halo Effect
42. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Nonverbal Communication
Fact Finding
Dissatisfier
Sexual Harassement
43. Where most qualified people come from
Real/Conferred Authority
Generation Y
In-House Job Referral
Diversity
44. Tests that measure intelligence
Economic Person Theory
Cognitive Ability Test
Turnover and Retention Dollar Amounts
Transformational Leadership
45. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Family and Medical leave Act of 1993
Retraining
Alternative Dispute Resolution
Exempt Employees
46. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise
Confliction Prevention Root
Personal Space
Perceptions
Authority
47. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.
Turnover and Retention Dollar Amounts
Title VII - Civil Rights Act
Job Loading
Exempt Employees
48. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more
Conducting the Interview
Social Security
Personal Space
Job Titles
49. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.
Job Loading
Cognitive Ability Test
First Step in Delegation?
Training Program
50. Reacts to the situation as they arise.
Motivation
Job Instruction Training (JIT)
Flex Style Management
Cognitive Ability Test