Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A counseling program available to employees to provide confidential and professional counseling and referral






2. A simple rule to follow is if it's not job related - don't ask.






3. Where most qualified people come from






4. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






5. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






6. To follow-up






7. Allows employees to make decisions within specified limits.






8. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






9. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






10. A specific group of tasks prescribed as a unit of work






11. How people interpret things (situations - events - people etc) We all see things differently inside and outside of a situation. It is how people interpret - or perceive - a situation that determines whether or not a conflict will arise






12. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






13. The authority granted by virtue of a person's position within an organization






14. 2-3 feet






15. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






16. Making decisions that feel right






17. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






18. To plan






19. Gives financial support to employees who are laid off for reasons they cannot control






20. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients

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21. 4-7 feet






22. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






23. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






24. Arbitrations is the last step






25. A panel of employees - or employees and managers - work together to resolve the employee complaints






26. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






27. Duties and responsibilities performed by an employee






28. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






29. Work groups established by the company. Include committees - group meetings - work teams and task forces






30. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






31. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






32. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






33. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






34. A process involving observation of employee performance and conversation on job performance between the manager and the employee






35. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






36. An employee can "select" the parts of a plan that they want






37. A detailed plan for carrying out employe training for a unit of work






38. Adding more work to a job without increasing interest - challenge or reward






39. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






40. The organizational principle that teach person should have only one boss.






41. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






42. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






43. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






44. Best suited to simple tasks






45. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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46. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






47. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






48. Start off with a bit of small talk - Encourage them to comment on your judgement






49. Best when precise figures or a lot of detail is involved






50. The actions of two or more people to achieve outcomes that each is individually incapable of achieving







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Can you answer 50 questions in 15 minutes?


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