Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making an off-the-cut decision






2. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






3. A counseling program available to employees to provide confidential and professional counseling and referral






4. Arbitrations is the last step






5. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






6. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






7. A list of the qualifications needed to perform a given job






8. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






9. Duties and responsibilities performed by an employee






10. 1) Preparing for evaluation 2) Making the evaluation 3) Sharing it with the worker 4) Providing follow-up






11. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






12. Offer full service medical services to employees and their families. Are the most cost-effective and more popular

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13. Is so much more than just Culture - ethnic group - race - religion - language - age - gender - physical abilities and qualities and sexual orientation.






14. Best when precise figures or a lot of detail is involved






15. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






16. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






17. A process involving observation of employee performance and conversation on job performance between the manager and the employee






18. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






19. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






20. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






21. Making a deliberate stepwise process to make decisions






22. The name of a job - such as a cook or housekeeper






23. A panel of employees - or employees and managers - work together to resolve the employee complaints






24. Gives financial support to employees who are laid off for reasons they cannot control






25. A theory which states that satisfying the needs of workers is the key to productivity






26. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






27. Adding more work to a job without increasing interest - challenge or reward






28. People train themselves






29. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






30. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






31. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






32. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






33. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






34. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






35. Best suited to simple tasks






36. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position






37. Leadership that motivates workers by appealing to their self-interest.






38. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






39. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






40. The person who - by virtue of having the support of the employees - is in charge.






41. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate






42. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






43. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






44. Tests that measure intelligence






45. On-the-scene recruiting where job seekers are - such as at schools and colleges.






46. Searching for job applicants from within an operation






47. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






48. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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49. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






50. To plan







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