Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The person who - by virtue of having the support of the employees - is in charge.






2. A lack of direct - properly handled conflict. Communication is key.






3. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






4. Start off with a bit of small talk - Encourage them to comment on your judgement






5. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






6. To be influenced by one or more characteristics and extend them into an overall impression of a person.






7. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






8. Making an off-the-cut decision






9. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






10. As a manger you need to be able to recognize and confront.






11. Sprains/strains (most often involving the back)






12. A list of the qualifications needed to perform a given job






13. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






14. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






15. A process involving observation of employee performance and conversation on job performance between the manager and the employee






16. The group of Americans born in the 1980s and 1990s






17. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






18. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






19. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






20. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






21. Allows employees to make decisions within specified limits.






22. Where most qualified people come from






23. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






24. To follow-up






25. Possessing the rights and powers needed to make the decisions and take requisite actions to get a job done.






26. A counseling program available to employees to provide confidential and professional counseling and referral






27. Making a deliberate stepwise process to make decisions






28. Top-recruiting method






29. 7-25 feet






30. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






31. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






32. A theory which states that satisfying the needs of workers is the key to productivity






33. Tests that measure intelligence






34. 1) Never steal one of their suggestions and use it as your own 2) If you cannot use a suggestion - explain why you can't - and express your appreciation






35. Age discrimination against those 40 years of age or older. Companies with 20 or more employees.






36. Making decisions that feel right






37. Gives employees more scope in making decisions to give outstanding guest service






38. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






39. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






40. 1)Choice Among Alternatives 2)Specific Purpose 3)Course of Action






41. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






42. A simple rule to follow is if it's not job related - don't ask.






43. 4-7 feet






44. Gives managers more time to manage






45. Gives financial support to employees who are laid off for reasons they cannot control






46. The organizational principle that teach person should have only one boss.






47. Gives financial support to retirees and their survivors if they have paid into the system for 10 years or more






48. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






49. An employee can "select" the parts of a plan that they want






50. A detailed plan for carrying out employe training for a unit of work