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Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Work groups established by the company. Include committees - group meetings - work teams and task forces






2. To follow-up






3. Shifting the way things are done so as to provide more responsibility for one's own work and more opportunity for achievement - for recognizing - for learning - and for growth






4. Involves a customer or client and an employee






5. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






6. Best suited to simple tasks






7. 7-25 feet






8. Leadership that motivates workers by appealing to their self-interest.






9. The authority granted by virtue of a person's position within an organization






10. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






11. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






12. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






13. Employees have the opportunity to meet with managers to discuss issues






14. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.






15. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






16. A process involving observation of employee performance and conversation on job performance between the manager and the employee






17. Making an off-the-cut decision






18. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






19. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






20. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






21. Reacts to the situation as they arise.






22. The group of Americans born in the 1980s and 1990s






23. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.






24. A detailed plan for carrying out employe training for a unit of work






25. Where most qualified people come from






26. To be influenced by one or more characteristics and extend them into an overall impression of a person.






27. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






28. A written statement of the duties performed and responsibilities for a given position - and used to provide opportunity for achievement - recognition - learning and growth.






29. The person who - by virtue of having the support of the employees - is in charge.






30. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






31. The number of employees that a manger supervises directly.






32. The organizational principle that teach person should have only one boss.






33. Best when precise figures or a lot of detail is involved






34. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






35. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






36. To plan






37. On-the-scene recruiting where job seekers are - such as at schools and colleges.






38. Groupings of a similar nature and value to the company. Makes it easier to create job titles.






39. Sprains/strains (most often involving the back)






40. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






41. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






42. A lack of direct - properly handled conflict. Communication is key.






43. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






44. A theory which states that satisfying the needs of workers is the key to productivity






45. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






46. A list of the qualifications needed to perform a given job






47. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






48. Tests that measure intelligence






49. Never quite making up one's mind






50. The name of a job - such as a cook or housekeeper







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Can you answer 50 questions in 15 minutes?


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