SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Supervisor Basics
Start Test
Study First
Subject
:
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. People train themselves
Transactional Leadership
Brainstorming
Magic Apron Approach
Generation Y
2. A counseling program available to employees to provide confidential and professional counseling and referral
Employee Assistance Program (EAP
Intuitive Approach
Managers and Sexual Harassement
Open Door Policy
3. The why of behavior; the energizer that makes people behave as they do. It comes from within. Find out what each individual responds to.
Transactional Leadership
Informal Authority
EEOC (Equal Employment Opportunity Commission)
Motivation
4. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad
Flex Style Management
Mediation
Carrot and Stick Method
Age/Discrimination in Employment Act of 1967
5. The name of a job - such as a cook or housekeeper
Turnover and Retention Dollar Amounts
Job Titles
Direct Recruiting
Fact Finding
6. Making a deliberate stepwise process to make decisions
Equal Pay Act of 1963
In-House Job Referral
Logical Approaches
Oral Order
7. Involves a customer or client and an employee
Employee Referral Program
Unity of Command
Third-Party Sexual Harassment
Job Analysis
8. Work groups established by the company. Include committees - group meetings - work teams and task forces
Formal Groups
Direct Recruiting
Family and Medical leave Act of 1993
Cafeteria Plans
9. As a manger you need to be able to recognize and confront.
Fee-for-Service Plan
Carrot and Stick Method
Public Distance
Managers and Sexual Harassement
10. A panel of employees - or employees and managers - work together to resolve the employee complaints
Peer Review
Counseling
Herarchy of Needs
Job Specification
11. Reacts to the situation as they arise.
Counseling
Herarchy of Needs
Flex Style Management
Title VII - Civil Rights Act
12. A detailed plan for carrying out employe training for a unit of work
Controlling
Job
First Step in Delegation?
Training Plan
13. Don't do anything when you're angry
Job Titles
Mistakes to Avoid
Training Plan
Flexible Empowerment
14. Money is the only thing that people work for. Fredrick Taylor was the most influential advocate
Training Program
Non-Exempt Employees
Economic Person Theory
Mediation
15. A factor in a job environment that produces dissatisfation - usually reducing motivation. Fredrick Herzberg.
Halo Effect
How to Make Good Decisions
Dissatisfier
Nonverbal Communication
16. Gives financial support to employees who are laid off for reasons they cannot control
Job Instruction Training (JIT)
Unemployment Insurance
Third-Paty Investigations
Material Safety Data Sheets (MSDS)
17. A process involving observation of employee performance and conversation on job performance between the manager and the employee
Fee-for-Service Plan
Title VII - Civil Rights Act
Health Maintenance Organizations (HMO's)
Coaching
18. Allows employees to make decisions within specified limits.
Human Relations Theory
Turnover and Retention Dollar Amounts
Structured Empowerment
Peer Review
19. Never quite making up one's mind
Brainstorming
Indecisive Approach
Economic Person Theory
Employee Referral Program
20. A list of the qualifications needed to perform a given job
Training Plan
Fact Finding
Job Loading
Job Specification
21. Searching for job applicants from within an operation
Social Distance
Steps in the Evaluation Process
Equal Pay Act of 1963
Internal Recruiting
22. To be influenced by one or more characteristics and extend them into an overall impression of a person.
Formal Groups
Job Instruction Training (JIT)
Generation Y
Halo Effect
23. A process sued to help employees who are performing poorly because of personal problems such as substance abuse
Human Relations Theory
Interviewing
Counseling
Preferred Provider Organizations (PPO's)
24. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot
Confliction Prevention Root
Real/Conferred Authority
Economic Person Theory
Mediation
25. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.
Retraining
Perceptions
Motivation
Honesty/Integrity Test
26. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir
Non-Exempt Employees
Title VII - Civil Rights Act
Sexual Harassement
Environmental Sexual Harassment
27. The group of Americans born in the 1980s and 1990s
Third-Paty Investigations
Generation Y
Halo Effect
Job
28. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per
Job Enrichment
Exempt Employees
Indecisive Approach
Fact Finding
29. On-the-scene recruiting where job seekers are - such as at schools and colleges.
Employee Referral Program
Halo Effect
Direct Recruiting
Accountability
30. 4-7 feet
Social Security
Job
Social Distance
Cardinal Rules
31. 7-25 feet
Written Instructions
Public Distance
Job Specification
Material Safety Data Sheets (MSDS)
32. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job
Generation Y
Real/Conferred Authority
Open Door Policy
Dehiring
33. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected
Accommodation
Magic Apron Approach
How to Make Good Decisions
Employee Self-Appraisal
34. The organizational principle that teach person should have only one boss.
Theory Y
How to Make Good Decisions
Unemployment Insurance
Unity of Command
35. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.
Social Distance
Job Specification
Equal Pay Act of 1963
Transformational Leadership
36. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.
Coaching
Real/Conferred Authority
Family and Medical leave Act of 1993
Age/Discrimination in Employment Act of 1967
37. Communication without words - as with signs - gestures - facial expressions - or body language
Worker's Compensation
Job Description
Nonverbal Communication
Social Security
38. A simple rule to follow is if it's not job related - don't ask.
Economic Person Theory
Interviewing
Transformational Leadership
First Step in Delegation?
39. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course
Human Relations Theory
Controlling
Public Distance
Equal Pay Act of 1963
40. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely
Accommodation
Authority
Material Safety Data Sheets (MSDS)
Training Plan
41. 2-3 feet
Mediation
Counseling
Personal Space
EEOC (Equal Employment Opportunity Commission)
42. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid
Third-Paty Investigations
Herarchy of Needs
EEOC (Equal Employment Opportunity Commission)
Steps in the Evaluation Process
43. Gives managers more time to manage
Benefits of Training
Open Door Policy
Managerial Decision
Written Instructions
44. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183
45. To plan
Formal Authority
Sexual Harassement
First Step in Delegation?
Magic Apron Approach
46. Employees have the opportunity to meet with managers to discuss issues
Cardinal Rules
Cognitive Ability Test
Open Door Policy
Job Instruction Training (JIT)
47. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.
Flex Style Management
Job Description
Employee Referral Program
Position
48. Leadership that motivates workers by appealing to their self-interest.
Performance Evaluation and Performance Appraisal
Transactional Leadership
Benefits of Training
Job Classifications
49. The authority granted by virtue of a person's position within an organization
Economic Person Theory
Nonverbal Communication
Formal Authority
Synergy
50. Medical groups of doctors and hospitals are contracted at a lower fee due to the larger number of patients
Warning
: Invalid argument supplied for foreach() in
/var/www/html/basicversity.com/show_quiz.php
on line
183