Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Making an off-the-cut decision






2. To plan






3. The process by which leaders measure - evaluate - and compare results to goals and standards previously agreed upon - such as performance standards - and take corrective actin when necessary to stay on course






4. Making decisions that feel right






5. Unwelcome advances - requests for sexual favors and other verbal or physical conduct of a sexual nature when compliance with nay of these acts is a conditions of employment - or when comments or physical contact create an intimidating - hostile -






6. Tests - which are designed to measure an applicant's propensity toward undesirable behaviors such as lying - stealing and taking drugs or abusing alcohol.






7. Work is natural; people do not inherently dislike work. People will work at their own accord toward objectives. People become committed and figure out and solve the problem without management having to tell them.






8. Best when precise figures or a lot of detail is involved






9. Prohibits companies from paying different wags or salaries to men and women for jobs that require the same skills - efforts or responsibilities - and working conditions






10. A simple rule to follow is if it's not job related - don't ask.






11. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






12. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






13. Allows employees to make decisions within specified limits.






14. An information sheet put out by the manufacturer of a hazardous product that explains what a product is - why it is hazardous - and how it can be used safely






15. An employee can "select" the parts of a plan that they want






16. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






17. The authority that employees grant a supervisor to make the necessary decisions and carry them out.






18. Involves a customer or client and an employee






19. Best suited to simple tasks






20. A periodic review and assessment of each employee's performance during a given period.






21. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






22. A process involving observation of employee performance and conversation on job performance between the manager and the employee






23. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






24. Employees who are paid by the hour and are not exempt from federal and state wage and hour laws.






25. Work groups established by the company. Include committees - group meetings - work teams and task forces






26. Showing and telling the trainee what to do and how to do it - and having the trainee actually do it and do it right in a given operation






27. A process sued to help employees who are performing poorly because of personal problems such as substance abuse






28. Should be organized as a series of written training plans - each representing a learnable - teachable segment of the job.






29. A second philosophy of motivation is to combine fear with incentive reward for good performance - punishment for bad






30. Communication without words - as with signs - gestures - facial expressions - or body language






31. Gives financial support to employees who are laid off for reasons they cannot control






32. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






33. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






34. Start off with a bit of small talk - Encourage them to comment on your judgement






35. A detailed plan for carrying out employe training for a unit of work






36. The name of a job - such as a cook or housekeeper






37. Traditional plans offered by insurance companies that act as an intermediary between the patient and the healthcare provider. An example is Blue Cross which has a plan that pays for 80% of most medical expenses






38. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






39. A lack of direct - properly handled conflict. Communication is key.






40. Never quite making up one's mind






41. 4-7 feet






42. Leadership that motivates workers by appealing to their self-interest.






43. Employees - typically managerial personnel - who are not covered by the wag3e and hour laws and therefore do not earn overtime pay. Employee must spend 50% or more of time managing - supervises two or more employees - and is pad $250 or more per






44. Where most qualified people come from






45. On-the-scene recruiting where job seekers are - such as at schools and colleges.






46. The number of employees that a manger supervises directly.






47. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






48. Determination of the content of a given job by breaking it down into units (work sequences) and identifying the tasks that makes up each unit.






49. A type of sexual harassment in which comments or innuendos of a sexual nature - or physical contact - are considered a violation when they interfere with an employee's work performance or create an intimidating - hostile or offensive working envir






50. At about $4 - 000 for an hourly paid employee and about $8 - 000 for a middle management position and $12 - 000 for a management position