Test your basic knowledge |

Supervisor Basics

Subject : business-skills
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Insurance paid by the employer that gives medical car - income continuation - and rehabilitation expenses for people who sustain job-related injuries or sickness

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2. To plan






3. A neutral third party - from inside or outside the organization - confidently investigates complaints and proposes resolutions






4. The result of low concern for your own interests or the interest of your group - which produces a lose-win outcome. The opposing party is allowed to satisfy their interest - while one's own interests are neglected






5. 7-25 feet






6. The groups of Americans from age 29 through 43 - born between the late 1960s and 1980






7. Discrimination in all human resource activities based on race - color - gender - religion - or national origin; established Equal Employment Opportunity Commission to administer the law. Companies with 15 or more employees.






8. Involves a customer or client and an employee






9. Tests that measure intelligence






10. Leadership that motivates workers by appealing to their higher-order needs - such as providing workers with meaningful - interesting and challenging jobs - and acting as a coach and mentor.






11. A voluntary and confidential process in which a neutral third-party facilitator trained in techniques negotiates a mutually acceptable settlement. The steps in the process are gathering information - framing the issues - developing options - negot






12. areer growth - learning and development






13. A program under which employees suggest to others that they apply for a job in their company. If a person referred gets a job - the employee often receives recompense.






14. Mandates 12 workweeks of leave in a consecutive year - for husband or wife upon birth or adoption of a child or sickness in the family. Companies with 50 or more employees.






15. Best suited to simple tasks






16. Start off with a bit of small talk - Encourage them to comment on your judgement






17. A procedure by which employees evaluate their own performance - usually as part of a performance appraisal process






18. Where most qualified people come from






19. Employees have the opportunity to meet with managers to discuss issues






20. A worker's obligation to a supervisor to carry out the responsibilities delegated and to produce the results expected






21. A simple rule to follow is if it's not job related - don't ask.






22. Gives financial support to employees who are laid off for reasons they cannot control






23. Necessary when workers are not measuring up to standards - when a new method or menu or piece of equipment is introduced - or when a worker asks for it. It takes place whenever it is needed






24. People are counter productive - dislike and avoid work and must be coerced - controlled - directed - threatened with punishment.






25. A panel of employees - or employees and managers - work together to resolve the employee complaints






26. People train themselves






27. Top-recruiting method






28. A detailed plan for carrying out employe training for a unit of work






29. 4-7 feet






30. The group of Americans born in the 1980s and 1990s






31. Communication without words - as with signs - gestures - facial expressions - or body language






32. A reduction in motivation. Avoiding termination by making an employee want to leave - often by withdrawing work or suggesting that the person look elsewhere for a job






33. Don't do anything when you're angry






34. Belongs under social needs. Places human needs in a pyramid. As one's needs at the bottom of the pyramid are met - higher-level needs are encountered on several levels up through the top of the pyramid






35. To follow-up






36. Searching for job applicants from within an operation






37. The name of a job - such as a cook or housekeeper






38. Gives managers more time to manage






39. Generating ideas without considering their drawbacks - limitations - or consequences (typically a group activity)






40. The actions of two or more people to achieve outcomes that each is individually incapable of achieving






41. The number of employees that a manger supervises directly.






42. A neutral third party person or team from outside the organization examines the facts of the complaint and presents them in a report






43. A periodic review and assessment of each employee's performance during a given period.






44. Was established in 1978 as a central authority - responsible for leading and coordinating the efforts of federal departments and agencies to enforce all laws relating to equal employment opportunity without regard to race - color - religion - sex






45. As a manger you need to be able to recognize and confront.






46. Adding more work to a job without increasing interest - challenge or reward






47. Making decisions that feel right






48. A process involving observation of employee performance and conversation on job performance between the manager and the employee






49. Making a deliberate stepwise process to make decisions






50. A lack of direct - properly handled conflict. Communication is key.







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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