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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Terry
Room Attendant Cart
Cost Per Occupied Room
Steps for operating an effective OPL
2. Those areas within the hotel that can be freely accessed by guests and visitors.
Ozone System
Linen
Room Attendant
Public Space
3. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
Laundry Par Levels
Material Safety Data Sheet
Lost property
stay over
4. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
executive housekeeper
Material Safety Data Sheet
Room Attendant Cart
maintenance
5. The individual responsible for the management and operation of a hotel's Housekeeping department.
Material Safety Data Sheet
executive housekeeper
Biohazard Waste Bag
Lost property
6. The average number of minutes required to clean a guest room
Minutes Per Room
Mislaid property
maintenance
Houseperson...
7. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Room Attendant Cart
Laundry Par Levels
Material Safety Data Sheet
Minutes Per Room
8. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Biohazard Waste Bag
Cost Per Occupied Room
Abandoned property
Inspector
9. The up-to-date condition of each of the hotel's individual guest rooms.
Room Attendant Cart
Lost property
Room Attendant
room status
10. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
Terry
maintenance
Room Attendant
Mislaid property
11. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Deep Cleaning
Room Attendant Cart
Room Attendant
Steps for operating an effective OPL
12. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
Inspector
Linen
Lost property
Abandoned property
13. The individual(s) responsible for cleaning guest rooms
Inspector
Abandoned property
Laundry Par Levels
Room Attendant
14. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
room status
Steps for operating an effective OPL
Minutes Per Room
Room Attendant
15. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Material Safety Data Sheet
Product Usage Reports
Ozone System
Public Space
16. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
Linen
stay over
Cost Per Occupied Room
Product Usage Reports
17. The individual responsible for the cleaning of public spaces
Product Usage Reports
Laundry Par Levels
room status
Houseperson...
18. The owner has intentionally left the item(s) behind
executive housekeeper
Abandoned property
Minutes Per Room
Material Safety Data Sheet
19. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Ozone System
Product Usage Reports
Mislaid property
Biohazard Waste Bag
20. The owner has unintentionally left the item(s) behind
executive housekeeper
Biohazard Waste Bag
Mislaid property
Ozone System
21. The amount of laundry in use - in process - and in storage.
Abandoned property
Lost property
Houseperson...
Laundry Par Levels
22. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
room status
Mislaid property
stay over
Cost Per Occupied Room
23. The owner has unintentionally left the item(s) behind - and then forgotten them.
Steps for operating an effective OPL
Lost property
Room Attendant Cart
Material Safety Data Sheet