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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
maintenance
Cost Per Occupied Room
Product Usage Reports
Material Safety Data Sheet
2. The owner has intentionally left the item(s) behind
Mislaid property
Houseperson...
Abandoned property
Material Safety Data Sheet
3. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
Houseperson...
Inspector
stay over
Biohazard Waste Bag
4. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Minutes Per Room
Biohazard Waste Bag
Room Attendant Cart
Ozone System
5. The owner has unintentionally left the item(s) behind
Cost Per Occupied Room
Mislaid property
Deep Cleaning
room status
6. A report detailing the amount of an inventoried item used by a hotel in a specified time period
room status
Minutes Per Room
Product Usage Reports
Terry
7. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
maintenance
Linen
Biohazard Waste Bag
Cost Per Occupied Room
8. Those areas within the hotel that can be freely accessed by guests and visitors.
Ozone System
Public Space
Abandoned property
Linen
9. The individual responsible for the management and operation of a hotel's Housekeeping department.
executive housekeeper
Product Usage Reports
Cost Per Occupied Room
Laundry Par Levels
10. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Steps for operating an effective OPL
Abandoned property
Room Attendant Cart
maintenance
11. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
Biohazard Waste Bag
Terry
Cost Per Occupied Room
Houseperson...
12. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
room status
Steps for operating an effective OPL
Laundry Par Levels
Mislaid property
13. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Deep Cleaning
room status
maintenance
Terry
14. The average number of minutes required to clean a guest room
Room Attendant
Product Usage Reports
Minutes Per Room
Ozone System
15. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Deep Cleaning
Ozone System
Terry
Minutes Per Room
16. The up-to-date condition of each of the hotel's individual guest rooms.
room status
Inspector
Terry
Steps for operating an effective OPL
17. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Inspector
Material Safety Data Sheet
Houseperson...
Lost property
18. The amount of laundry in use - in process - and in storage.
Laundry Par Levels
Deep Cleaning
Room Attendant
Ozone System
19. The individual responsible for the cleaning of public spaces
room status
Houseperson...
maintenance
Public Space
20. The individual(s) responsible for cleaning guest rooms
Product Usage Reports
Room Attendant
executive housekeeper
Public Space
21. The owner has unintentionally left the item(s) behind - and then forgotten them.
Linen
executive housekeeper
Lost property
Inspector
22. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
Public Space
Inspector
Product Usage Reports
executive housekeeper
23. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Terry
stay over
Mislaid property
Steps for operating an effective OPL