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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual responsible for the management and operation of a hotel's Housekeeping department.
Abandoned property
executive housekeeper
Biohazard Waste Bag
maintenance
2. The up-to-date condition of each of the hotel's individual guest rooms.
room status
Product Usage Reports
Cost Per Occupied Room
Abandoned property
3. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Public Space
Inspector
Terry
Deep Cleaning
4. The owner has unintentionally left the item(s) behind - and then forgotten them.
Houseperson...
maintenance
Lost property
Mislaid property
5. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
stay over
executive housekeeper
Cost Per Occupied Room
Biohazard Waste Bag
6. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Product Usage Reports
Mislaid property
Linen
stay over
7. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
executive housekeeper
Houseperson...
Room Attendant Cart
Room Attendant
8. The owner has unintentionally left the item(s) behind
Public Space
Mislaid property
Cost Per Occupied Room
Room Attendant Cart
9. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Terry
Lost property
room status
Room Attendant
10. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Inspector
Terry
Material Safety Data Sheet
Lost property
11. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Ozone System
Deep Cleaning
Laundry Par Levels
Room Attendant
12. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
Room Attendant
Terry
stay over
Linen
13. The amount of laundry in use - in process - and in storage.
room status
Laundry Par Levels
Ozone System
Deep Cleaning
14. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Cost Per Occupied Room
Biohazard Waste Bag
room status
Terry
15. The average number of minutes required to clean a guest room
stay over
Minutes Per Room
Biohazard Waste Bag
Linen
16. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
Lost property
Ozone System
Inspector
Room Attendant
17. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
Deep Cleaning
executive housekeeper
Lost property
Cost Per Occupied Room
18. The owner has intentionally left the item(s) behind
maintenance
Room Attendant Cart
Abandoned property
Steps for operating an effective OPL
19. The individual(s) responsible for cleaning guest rooms
Minutes Per Room
Mislaid property
maintenance
Room Attendant
20. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
Laundry Par Levels
Public Space
maintenance
Steps for operating an effective OPL
21. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
Steps for operating an effective OPL
maintenance
Room Attendant
Product Usage Reports
22. Those areas within the hotel that can be freely accessed by guests and visitors.
stay over
Room Attendant Cart
Cost Per Occupied Room
Public Space
23. The individual responsible for the cleaning of public spaces
Abandoned property
Houseperson...
Laundry Par Levels
Ozone System