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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Houseperson...
Biohazard Waste Bag
room status
Ozone System
2. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Cost Per Occupied Room
Steps for operating an effective OPL
Terry
maintenance
3. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
maintenance
Steps for operating an effective OPL
Abandoned property
Public Space
4. The average number of minutes required to clean a guest room
Material Safety Data Sheet
Houseperson...
room status
Minutes Per Room
5. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
Steps for operating an effective OPL
room status
Linen
Cost Per Occupied Room
6. The up-to-date condition of each of the hotel's individual guest rooms.
room status
Product Usage Reports
Ozone System
Cost Per Occupied Room
7. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
Inspector
Houseperson...
Biohazard Waste Bag
maintenance
8. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
Inspector
Lost property
Biohazard Waste Bag
Abandoned property
9. The owner has unintentionally left the item(s) behind - and then forgotten them.
Room Attendant Cart
Public Space
maintenance
Lost property
10. The individual responsible for the management and operation of a hotel's Housekeeping department.
Product Usage Reports
Cost Per Occupied Room
Linen
executive housekeeper
11. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Laundry Par Levels
Room Attendant Cart
Houseperson...
Minutes Per Room
12. The individual responsible for the cleaning of public spaces
Deep Cleaning
stay over
Biohazard Waste Bag
Houseperson...
13. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
Linen
Public Space
Laundry Par Levels
Material Safety Data Sheet
14. The owner has unintentionally left the item(s) behind
Material Safety Data Sheet
executive housekeeper
Mislaid property
Laundry Par Levels
15. Those areas within the hotel that can be freely accessed by guests and visitors.
Public Space
Cost Per Occupied Room
Linen
maintenance
16. The owner has intentionally left the item(s) behind
maintenance
Room Attendant Cart
Abandoned property
Inspector
17. The individual(s) responsible for cleaning guest rooms
Terry
Laundry Par Levels
Inspector
Room Attendant
18. The amount of laundry in use - in process - and in storage.
Laundry Par Levels
Room Attendant Cart
Material Safety Data Sheet
Cost Per Occupied Room
19. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Steps for operating an effective OPL
Material Safety Data Sheet
Deep Cleaning
room status
20. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Deep Cleaning
Laundry Par Levels
Product Usage Reports
Minutes Per Room
21. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Biohazard Waste Bag
Linen
maintenance
Houseperson...
22. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Product Usage Reports
Material Safety Data Sheet
Abandoned property
Linen
23. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
Minutes Per Room
stay over
Material Safety Data Sheet
Cost Per Occupied Room