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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The up-to-date condition of each of the hotel's individual guest rooms.
Cost Per Occupied Room
room status
Linen
Deep Cleaning
2. The owner has intentionally left the item(s) behind
Public Space
Ozone System
Abandoned property
Lost property
3. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Biohazard Waste Bag
Room Attendant Cart
Ozone System
Product Usage Reports
4. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Mislaid property
Room Attendant Cart
Material Safety Data Sheet
Cost Per Occupied Room
5. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
Lost property
Steps for operating an effective OPL
Mislaid property
Room Attendant
6. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Product Usage Reports
Room Attendant Cart
Deep Cleaning
room status
7. The owner has unintentionally left the item(s) behind - and then forgotten them.
Room Attendant Cart
Cost Per Occupied Room
Product Usage Reports
Lost property
8. The amount of laundry in use - in process - and in storage.
Laundry Par Levels
Ozone System
Houseperson...
maintenance
9. The individual(s) responsible for cleaning guest rooms
Product Usage Reports
room status
Room Attendant Cart
Room Attendant
10. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
Ozone System
Cost Per Occupied Room
room status
stay over
11. Those areas within the hotel that can be freely accessed by guests and visitors.
Room Attendant Cart
Public Space
Houseperson...
Lost property
12. The individual responsible for the cleaning of public spaces
Houseperson...
Steps for operating an effective OPL
Ozone System
Inspector
13. The owner has unintentionally left the item(s) behind
Inspector
Mislaid property
Ozone System
Terry
14. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
Material Safety Data Sheet
Product Usage Reports
maintenance
Room Attendant
15. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
maintenance
Steps for operating an effective OPL
Cost Per Occupied Room
room status
16. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Public Space
Abandoned property
Deep Cleaning
executive housekeeper
17. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
room status
stay over
Inspector
Biohazard Waste Bag
18. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Ozone System
Terry
executive housekeeper
stay over
19. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Linen
Ozone System
Deep Cleaning
Room Attendant
20. The individual responsible for the management and operation of a hotel's Housekeeping department.
Mislaid property
executive housekeeper
Deep Cleaning
Inspector
21. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Public Space
Deep Cleaning
Cost Per Occupied Room
Material Safety Data Sheet
22. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
Minutes Per Room
maintenance
Linen
executive housekeeper
23. The average number of minutes required to clean a guest room
Room Attendant Cart
Minutes Per Room
Public Space
Room Attendant