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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The average number of minutes required to clean a guest room
Houseperson...
stay over
Inspector
Minutes Per Room
2. The up-to-date condition of each of the hotel's individual guest rooms.
Deep Cleaning
Cost Per Occupied Room
room status
Inspector
3. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
Mislaid property
Public Space
stay over
Material Safety Data Sheet
4. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Laundry Par Levels
Terry
Inspector
Deep Cleaning
5. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
stay over
maintenance
Deep Cleaning
Material Safety Data Sheet
6. The amount of laundry in use - in process - and in storage.
maintenance
Lost property
Room Attendant Cart
Laundry Par Levels
7. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Material Safety Data Sheet
Laundry Par Levels
Lost property
room status
8. The owner has unintentionally left the item(s) behind
Public Space
Steps for operating an effective OPL
Mislaid property
Terry
9. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
Lost property
Ozone System
Room Attendant
Cost Per Occupied Room
10. The individual responsible for the management and operation of a hotel's Housekeeping department.
executive housekeeper
stay over
Biohazard Waste Bag
Public Space
11. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
maintenance
Biohazard Waste Bag
Terry
Minutes Per Room
12. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
room status
Room Attendant Cart
Material Safety Data Sheet
Linen
13. The owner has intentionally left the item(s) behind
Biohazard Waste Bag
Houseperson...
Abandoned property
Inspector
14. The individual(s) responsible for cleaning guest rooms
maintenance
Room Attendant
Terry
Ozone System
15. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Product Usage Reports
Abandoned property
maintenance
Cost Per Occupied Room
16. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
Linen
Houseperson...
Steps for operating an effective OPL
Abandoned property
17. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Steps for operating an effective OPL
Cost Per Occupied Room
Ozone System
Public Space
18. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Ozone System
Room Attendant Cart
Biohazard Waste Bag
Deep Cleaning
19. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
Inspector
Cost Per Occupied Room
maintenance
Minutes Per Room
20. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Deep Cleaning
Room Attendant Cart
Material Safety Data Sheet
Steps for operating an effective OPL
21. The owner has unintentionally left the item(s) behind - and then forgotten them.
Lost property
Cost Per Occupied Room
executive housekeeper
Inspector
22. The individual responsible for the cleaning of public spaces
Houseperson...
room status
Lost property
maintenance
23. Those areas within the hotel that can be freely accessed by guests and visitors.
Public Space
Minutes Per Room
executive housekeeper
room status