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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
executive housekeeper
Houseperson...
Steps for operating an effective OPL
stay over
2. The owner has unintentionally left the item(s) behind
room status
Public Space
Cost Per Occupied Room
Mislaid property
3. The individual responsible for the management and operation of a hotel's Housekeeping department.
executive housekeeper
Inspector
maintenance
Minutes Per Room
4. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Material Safety Data Sheet
Cost Per Occupied Room
Deep Cleaning
Product Usage Reports
5. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
maintenance
Ozone System
Material Safety Data Sheet
Room Attendant Cart
6. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Ozone System
Biohazard Waste Bag
maintenance
Steps for operating an effective OPL
7. The up-to-date condition of each of the hotel's individual guest rooms.
Material Safety Data Sheet
Room Attendant Cart
Minutes Per Room
room status
8. The amount of laundry in use - in process - and in storage.
Laundry Par Levels
executive housekeeper
Linen
Deep Cleaning
9. The individual(s) responsible for cleaning guest rooms
Room Attendant
Room Attendant Cart
Public Space
Biohazard Waste Bag
10. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Material Safety Data Sheet
Biohazard Waste Bag
Ozone System
Cost Per Occupied Room
11. The individual responsible for the cleaning of public spaces
room status
Linen
Houseperson...
Laundry Par Levels
12. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
Lost property
Cost Per Occupied Room
Product Usage Reports
Ozone System
13. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Biohazard Waste Bag
Lost property
Cost Per Occupied Room
Steps for operating an effective OPL
14. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Material Safety Data Sheet
stay over
Room Attendant Cart
Product Usage Reports
15. The average number of minutes required to clean a guest room
Minutes Per Room
Mislaid property
Abandoned property
Public Space
16. The owner has unintentionally left the item(s) behind - and then forgotten them.
Room Attendant
Product Usage Reports
room status
Lost property
17. The owner has intentionally left the item(s) behind
Inspector
Room Attendant Cart
Abandoned property
Laundry Par Levels
18. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Linen
Terry
maintenance
Abandoned property
19. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
Product Usage Reports
Linen
Room Attendant
Deep Cleaning
20. Those areas within the hotel that can be freely accessed by guests and visitors.
Ozone System
Room Attendant Cart
Public Space
Mislaid property
21. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
room status
Minutes Per Room
Inspector
Mislaid property
22. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
Lost property
Biohazard Waste Bag
Room Attendant Cart
stay over
23. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Product Usage Reports
Lost property
room status
Biohazard Waste Bag