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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
Deep Cleaning
room status
Biohazard Waste Bag
stay over
2. The individual responsible for the cleaning of public spaces
Terry
Houseperson...
Abandoned property
Lost property
3. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
Room Attendant
Mislaid property
Biohazard Waste Bag
Steps for operating an effective OPL
4. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Material Safety Data Sheet
room status
Mislaid property
Ozone System
5. The individual responsible for the management and operation of a hotel's Housekeeping department.
executive housekeeper
Steps for operating an effective OPL
Room Attendant
Public Space
6. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
Room Attendant Cart
Room Attendant
stay over
maintenance
7. The individual(s) responsible for cleaning guest rooms
Material Safety Data Sheet
Room Attendant
executive housekeeper
Inspector
8. Those areas within the hotel that can be freely accessed by guests and visitors.
Room Attendant
Public Space
Ozone System
room status
9. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
Inspector
Ozone System
executive housekeeper
Houseperson...
10. The owner has intentionally left the item(s) behind
Abandoned property
Mislaid property
Biohazard Waste Bag
Product Usage Reports
11. The amount of laundry in use - in process - and in storage.
Abandoned property
Minutes Per Room
Material Safety Data Sheet
Laundry Par Levels
12. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Steps for operating an effective OPL
Lost property
Terry
Ozone System
13. The average number of minutes required to clean a guest room
maintenance
Laundry Par Levels
Minutes Per Room
room status
14. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
Public Space
Cost Per Occupied Room
Biohazard Waste Bag
Linen
15. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Minutes Per Room
Deep Cleaning
Room Attendant
Cost Per Occupied Room
16. The owner has unintentionally left the item(s) behind
Public Space
Houseperson...
Mislaid property
Steps for operating an effective OPL
17. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Cost Per Occupied Room
Product Usage Reports
Public Space
Room Attendant
18. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Public Space
Material Safety Data Sheet
stay over
Minutes Per Room
19. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Steps for operating an effective OPL
stay over
Deep Cleaning
Room Attendant Cart
20. The owner has unintentionally left the item(s) behind - and then forgotten them.
Minutes Per Room
Lost property
room status
Room Attendant
21. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
Room Attendant
Cost Per Occupied Room
stay over
Minutes Per Room
22. The up-to-date condition of each of the hotel's individual guest rooms.
Room Attendant Cart
stay over
Steps for operating an effective OPL
room status
23. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Biohazard Waste Bag
Mislaid property
executive housekeeper
Room Attendant