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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
Steps for operating an effective OPL
Material Safety Data Sheet
Room Attendant
Linen
2. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Cost Per Occupied Room
Minutes Per Room
Product Usage Reports
Room Attendant Cart
3. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Biohazard Waste Bag
Minutes Per Room
Deep Cleaning
room status
4. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
maintenance
Steps for operating an effective OPL
room status
Linen
5. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Deep Cleaning
executive housekeeper
Houseperson...
Room Attendant
6. The individual responsible for the management and operation of a hotel's Housekeeping department.
Laundry Par Levels
Houseperson...
executive housekeeper
Ozone System
7. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
Cost Per Occupied Room
Steps for operating an effective OPL
Mislaid property
Ozone System
8. The owner has unintentionally left the item(s) behind
maintenance
Abandoned property
room status
Mislaid property
9. The up-to-date condition of each of the hotel's individual guest rooms.
Minutes Per Room
stay over
Houseperson...
room status
10. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Laundry Par Levels
Room Attendant Cart
Lost property
Ozone System
11. The owner has unintentionally left the item(s) behind - and then forgotten them.
Room Attendant
executive housekeeper
stay over
Lost property
12. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Linen
Mislaid property
Lost property
Product Usage Reports
13. The individual responsible for the cleaning of public spaces
Lost property
room status
Houseperson...
stay over
14. The amount of laundry in use - in process - and in storage.
Mislaid property
Public Space
Laundry Par Levels
Terry
15. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
Minutes Per Room
Steps for operating an effective OPL
Deep Cleaning
Terry
16. Those areas within the hotel that can be freely accessed by guests and visitors.
Public Space
Minutes Per Room
Linen
Houseperson...
17. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Steps for operating an effective OPL
Terry
Public Space
Deep Cleaning
18. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
maintenance
Inspector
Room Attendant
stay over
19. The average number of minutes required to clean a guest room
Minutes Per Room
Biohazard Waste Bag
maintenance
Room Attendant Cart
20. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
stay over
Biohazard Waste Bag
Room Attendant Cart
Laundry Par Levels
21. The owner has intentionally left the item(s) behind
Product Usage Reports
Terry
Abandoned property
Minutes Per Room
22. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Terry
Room Attendant Cart
Product Usage Reports
Material Safety Data Sheet
23. The individual(s) responsible for cleaning guest rooms
Minutes Per Room
executive housekeeper
Room Attendant
room status