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Test your basic knowledge |
The Housekeeping Department
Start Test
Study First
Subject
:
hospitality
Instructions:
Answer 23 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. The individual responsible for the cleaning of public spaces
Laundry Par Levels
Biohazard Waste Bag
Houseperson...
maintenance
2. Collecting -sorting/repairing -washing -drying -finishing and folding -storing -delivering
Houseperson...
Product Usage Reports
Abandoned property
Steps for operating an effective OPL
3. The up-to-date condition of each of the hotel's individual guest rooms.
Inspector
Public Space
room status
Product Usage Reports
4. Total costs incurred for an item or area divided by the number of rooms occupied in the hotel for the time period examined.
maintenance
Cost Per Occupied Room
Linen
Abandoned property
5. A guest that is not scheduled to check out of the hotel on the day his or her room status is assessed. That is - the guest will be staying at least one more day.
Deep Cleaning
room status
Terry
stay over
6. The average number of minutes required to clean a guest room
Terry
Minutes Per Room
Material Safety Data Sheet
Inspector
7. The amount of laundry in use - in process - and in storage.
Ozone System
Room Attendant
Laundry Par Levels
stay over
8. The owner has unintentionally left the item(s) behind - and then forgotten them.
Deep Cleaning
Steps for operating an effective OPL
Lost property
Room Attendant
9. The individual(s) responsible for cleaning guest rooms
Lost property
Abandoned property
Room Attendant Cart
Room Attendant
10. The individual responsible for the management and operation of a hotel's Housekeeping department.
executive housekeeper
room status
Material Safety Data Sheet
Room Attendant
11. A generic term for the guest room sheets and pillowcases (and Food and Beverage department tablecloths and napkins) washed and dried in the laundry area.
Cost Per Occupied Room
executive housekeeper
Linen
Abandoned property
12. A specially marked plastic bag used in hotels. Laundry items that are blood or bodily fluid stained and thus need special handling are placed into these bags for transport to the OPL
Laundry Par Levels
Houseperson...
Biohazard Waste Bag
Product Usage Reports
13. The owner has intentionally left the item(s) behind
Laundry Par Levels
Abandoned property
Houseperson...
Steps for operating an effective OPL
14. A generic term for the bath towels - fabric bath mats - hand towels - and washcloths that are washed and dried in the laundry area
Linen
Material Safety Data Sheet
Terry
Inspector
15. A written statement describing the potential hazards of - and best ways to handle - a chemical or toxic substance
Houseperson...
Material Safety Data Sheet
Deep Cleaning
Ozone System
16. A method of processing laundry that utilizes ozonated cold water rather than hot water to clean and sanitize laundry.
Material Safety Data Sheet
Ozone System
Room Attendant
Lost property
17. The owner has unintentionally left the item(s) behind
Cost Per Occupied Room
executive housekeeper
stay over
Mislaid property
18. The intensive cleaning of a guest room that typically includes a thorough cleaning of items such as drapes - lamp shades - carpets - furniture - and walls.
Deep Cleaning
Minutes Per Room
executive housekeeper
stay over
19. The individual(s) responsible for physically checking the room status of guest rooms as well as other tasks as assigned by the Executive Housekeeper.
executive housekeeper
Inspector
Material Safety Data Sheet
room status
20. Those areas within the hotel that can be freely accessed by guests and visitors.
Room Attendant
Public Space
Linen
Laundry Par Levels
21. A report detailing the amount of an inventoried item used by a hotel in a specified time period
Product Usage Reports
executive housekeeper
Cost Per Occupied Room
room status
22. The activities required to keep a building and its contents in good repair. Also - the department or area within a hotel responsible for these activities.
maintenance
room status
Lost property
Terry
23. A wheeled cart that contains all of the items needed to properly and safely clean and re-stock a guest room
Material Safety Data Sheet
Abandoned property
Room Attendant Cart
Inspector