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Test your basic knowledge |
TQM: Total Quality Management
Start Test
Study First
Subjects
:
business-skills
,
tqm
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Failing to make ethics core value - failing to set consistent example - put personal in ethical corner - failing to adopt deploy enforce codes - applying unrealistic pressure - failing to reward unethical behavior
NQI
Manager's 3 Main Responsibilities in Ethics
Organizational model for Ethical Decisions
Organizational values that contribute to unethical behavior
2. Concept based off TPS - A Better product is developed or better service is delivered using less of everything required - Is about being flexible - Reduction of waste - Improving workflow
Customer defined quality
Group Maintenance Behavior
Autocratic leadership
Lean
3. People; Purpose; Process; POLCA
Characteristics of total quality approach
Unit of Organization
Green belt Six Sigma
Prevention Costs
4. Costs associated with measuring - evaluating or auditing products Ex: Product audit; incoming and source inspection; in process inspection etc
Customer defined quality
Appraisal Costs
How quality is measured
TQM and ISO integration
5. Low profit customer/long term
Six Sigma concept
Zero Defect
Barnacle
Inward
6. Costs occurring prior to delivery or shipment Ex: Scrap; rework; retest; re inspection
Internal Failure Costs
Continuous Improvement
Objective decision making
Democratic leadership
7. Preparation - Incubation - insight - Verification
How Customer Values Benefits in Product/Service
SWOT analysis
Creativity in decision making
POLCA
8. Six times more to attract a new customer to keep current customer
Customer defined quality
What makes a team?
Cost
TQC
9. Primary characteristics: Perceived Quality - image; brand names - Feature bell and whistles - Conformance - degree to which physical and performance characteristic matches; pre established standards - Aesthetics - how product looks;sound; taste;
Quality in Manufacturing Performance
CWQC
8 principles for ISO 9000 QMS
Juran's Trilogy
10. The benefit of avoiding harm - long term maitenance of good reputation - affirmative benefits
Facts about common variation causes
Deming
Benefits of Ethical Business
Elements of TQ that depend on trust
11. A firm's ability to achieve market superiority over its competitors
Deming Chain Reaction
Factors that inhibit competitiveness
Competitive Advantage
Meeting
12. They both are continuously improving and obsessed with quality
Reactive
DMAIC
TQM and ISO integration
Creativity in decision making
13. Suggests there is increasing loss associated with increasing variability or deviation of target value
QP Steps
Taguchi
Manager's 3 Main Responsibilities in Ethics
EFQM
14. Freedom to behave unless their action infringe on stakeholder
Customers fall into 4 different groups
Equal freedom model for Ethical Decisions
Taguchi Loss Function
Organizational System
15. Any profit makes it ethical
Market ethic model for Ethical Decisions
BEA
A good leader
Market Niche
16. Business and Gov Related Factors:deming 2 -6 -7 deadly diseases including emphasis on short term -excessive med costs - and excessive cost of liability inflated by lawyers working on contingency fees - Family Related Factors:Field your best team.orga
Factors that inhibit competitiveness
SIPOC
Hidden costs of poor quality
MBO
17. Also known as free reign or non directive - this is time consming and only works if all are committed
Creativity in decision making
Average Company
Autocratic leadership
Participative leadership
18. Involve resistors - avoid surprises - Move slowly at first - start small and flexibl - - create positive envirnment - respond quickly and positively - provide quid pro quo - treat people with dignity and respect
Quality Control
True friend
Juran recommendations for handling and overcoming resistance to change
Appraisal Costs
19. Support and encourage contribution from group members; takes emotions and psychological needs of the group - Encouraging - Showing verbal; non verbal support - Harmonizing - reconciling difference among group members - Compromising offering to give
Proportioality ethic model for Ethical Decisions
Leadership characteristics that build followership
Group Maintenance Behavior
Meeting
20. To survive in globally competitive marketplace - orgs must adopt a strategy that gves them a sustainable competitive advantage.There are 3 Types: Cost - Differentiation - Market Niche
Competitive Strategy
Average Company
Criteria for Baldridge award
9 Discussion Skills
21. Four parts: A (Appreciation for a system - Set of function or activites within an organization) - Activities - Training - Information - Leadership - Disruption and Management process - According to Deming - most performance appraisal do not recogniz
CWQC
Profound Knowledge
Total quality
Demings 14 Points
22. Correct problems - Look upstream - Document problems - Monitor change - Maintain communication
Organizational model for Ethical Decisions
Black Belt
Coaching
5 Steps of Continual improvement
23. Seeks to improve efficiency and control costs
Collecting input from empowered employees
Empowered employee
Average Customer
Cost Leadership
24. Involves planning work and giving orders - monitoring - Evaluating
strategic management
Prevention Costs
Goal oriented leadership
Bossing
25. Quality of Design; conformance (target design achieved); Performance (to customers need)
9 Discussion Skills
Creativity in decision making
Concept of Customer Value
Master Black Belt
26. Supplier Input Process Output Customer - Before beginning a process improvement project; you must first identify all the relevant elements. You use a SIPOC Diagram to help define these
Benefits of Ethical Business
SWOT analysis
SIPOC
Involved employee
27. Good outweighs the bad
TQ to CA
Proactive
Democratic leadership
Proportioality ethic model for Ethical Decisions
28. Additional Six Sigma training - Self reliant
Master Black Belt
POLCA
Juran's Three Basic Steps
How quality is measured
29. Quality means conformance to requirement not elegance - There is no such thing as quality problem - There is no such thing as the economics of quality - The only performance measurement is the cost of quality - The only performance standar is Zero D
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30. Mainly concerned with QM systems for: Design - Development - Purchase - Production - Installation and service of products
Doctrine of mean model for Ethical Decisions
ISO 9000
Errors organizations make implementing TQM
Future of Quality Management
31. Profound knowledge; not two process are same alike
Proportioality ethic model for Ethical Decisions
Prevention Costs
Theory of Knowledge
Theory of Variation
32. More advanced DMAIC
Leaders
Black Belt
Task facilitating Behaviors (meetings)
Juran recommendations for handling and overcoming resistance to change
33. A performance standard; standard of the craftsperson regardless of his or her assignment; ZD is doing it right at the first time.
Zero Defect
Bossing
JUSE
Requirements for TQ implementation
34. 6 basic elements 1) Customer Focus drive customer satisfaction; what customer wants; how customer uses product; customer opinion surveys and focus group
Customer defined quality
Western Management
How quality is measured
Approaches to TQ
35. That there is no knowledge without theory and that experience alone does not establish a theory; Experience only describes; it cannot be tested
Equal freedom model for Ethical Decisions
Theory of Knowledge
Continuous Improvement
Benefits of Ethical Business
36. Black and white model
Customers fall into 4 different groups
Responsibility of meetings participant
Categorical imperical for Ethical Decisions
Psychology
37. Safety - Security - Social - Esteem - Self actualization
Individual needs
Empowerment
QI Steps
Traditional costs of poor quality
38. Define - Measure - Analyze - Improve - Control - How Six Sigma is measured.
Quality in Manufacturing Performance
DMAIC
Perceived Quality
Meeting
39. Leadership and Differentiation leadership both appeal specifically to the ...
Target market
How quality is measured
Stranger
Characteristics of world class organization
40. Open the discussion - Listen - Ask for clarification - Manage participation - Summarize - Manage time - Contain digressions - Test for agreement - Close the discussion
9 Discussion Skills
Deming Cycle or Shewhart Cycle
Benefits of Ethical Business
Collecting input from empowered employees
41. Communication - interpersonal relations - conflict management - problem solving - teamwork - employee empowerment and involvement - customer focus
Elements of TQ that depend on trust
Continuous Improvement
Taguchi Loss Function
8 principles for ISO 9000 QMS
42. Explain action to broad section of steakholders
The Juran trilogy
Continuous Improvement
Competitive Advantage
Full Disclosure model for Ethical Decisions
43. Focus on narrowly defined segment of the market.
Market Niche
Hidden costs of poor quality
Full Disclosure model for Ethical Decisions
Common causes of Variation
44. Basic training DMAIC roadmap
Failure Costs
Green belt Six Sigma
Total quality
Average Company
45. Relationships - Personal identity - Identity within the org.
Collecting input from empowered employees
Quality Assurance
Quality Control
Factors working against Team Success
46. Low profit customer/short term
Absolute of Qualiy Management (Crosby's)
Factors that inhibit competitiveness
CA (Competitive Advantage) has 6 Characteristics
Stranger
47. Highly profitable customer/ short term
Green belt Six Sigma
Quality in Services
Butterfly
ASQ
48. Middle ground ethical
Doctrine of mean model for Ethical Decisions
Appraisal Costs
Steward leadership (And Stewardship)
External Failure Costs
49. Inspected into product --> determine by product design
Juran recommendations for handling and overcoming resistance to change
Deming
How quality is achieved
Average Company
50. Subset of continual; specific focus on linear incremental approaches
Collecting input from empowered employees
Continuous Improvement
TQC
CWQC