Test your basic knowledge |

TQM: Total Quality Management

Subjects : business-skills, tqm
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Failing to make ethics core value - failing to set consistent example - put personal in ethical corner - failing to adopt deploy enforce codes - applying unrealistic pressure - failing to reward unethical behavior






2. Concept based off TPS - A Better product is developed or better service is delivered using less of everything required - Is about being flexible - Reduction of waste - Improving workflow






3. People; Purpose; Process; POLCA






4. Costs associated with measuring - evaluating or auditing products Ex: Product audit; incoming and source inspection; in process inspection etc






5. Low profit customer/long term






6. Costs occurring prior to delivery or shipment Ex: Scrap; rework; retest; re inspection






7. Preparation - Incubation - insight - Verification






8. Six times more to attract a new customer to keep current customer






9. Primary characteristics: Perceived Quality - image; brand names - Feature bell and whistles - Conformance - degree to which physical and performance characteristic matches; pre established standards - Aesthetics - how product looks;sound; taste;






10. The benefit of avoiding harm - long term maitenance of good reputation - affirmative benefits






11. A firm's ability to achieve market superiority over its competitors






12. They both are continuously improving and obsessed with quality






13. Suggests there is increasing loss associated with increasing variability or deviation of target value






14. Freedom to behave unless their action infringe on stakeholder






15. Any profit makes it ethical






16. Business and Gov Related Factors:deming 2 -6 -7 deadly diseases including emphasis on short term -excessive med costs - and excessive cost of liability inflated by lawyers working on contingency fees - Family Related Factors:Field your best team.orga






17. Also known as free reign or non directive - this is time consming and only works if all are committed






18. Involve resistors - avoid surprises - Move slowly at first - start small and flexibl - - create positive envirnment - respond quickly and positively - provide quid pro quo - treat people with dignity and respect






19. Support and encourage contribution from group members; takes emotions and psychological needs of the group - Encouraging - Showing verbal; non verbal support - Harmonizing - reconciling difference among group members - Compromising offering to give






20. To survive in globally competitive marketplace - orgs must adopt a strategy that gves them a sustainable competitive advantage.There are 3 Types: Cost - Differentiation - Market Niche






21. Four parts: A (Appreciation for a system - Set of function or activites within an organization) - Activities - Training - Information - Leadership - Disruption and Management process - According to Deming - most performance appraisal do not recogniz






22. Correct problems - Look upstream - Document problems - Monitor change - Maintain communication






23. Seeks to improve efficiency and control costs






24. Involves planning work and giving orders - monitoring - Evaluating






25. Quality of Design; conformance (target design achieved); Performance (to customers need)






26. Supplier Input Process Output Customer - Before beginning a process improvement project; you must first identify all the relevant elements. You use a SIPOC Diagram to help define these






27. Good outweighs the bad






28. Additional Six Sigma training - Self reliant






29. Quality means conformance to requirement not elegance - There is no such thing as quality problem - There is no such thing as the economics of quality - The only performance measurement is the cost of quality - The only performance standar is Zero D

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


30. Mainly concerned with QM systems for: Design - Development - Purchase - Production - Installation and service of products






31. Profound knowledge; not two process are same alike






32. More advanced DMAIC






33. A performance standard; standard of the craftsperson regardless of his or her assignment; ZD is doing it right at the first time.






34. 6 basic elements 1) Customer Focus drive customer satisfaction; what customer wants; how customer uses product; customer opinion surveys and focus group






35. That there is no knowledge without theory and that experience alone does not establish a theory; Experience only describes; it cannot be tested






36. Black and white model






37. Safety - Security - Social - Esteem - Self actualization






38. Define - Measure - Analyze - Improve - Control - How Six Sigma is measured.






39. Leadership and Differentiation leadership both appeal specifically to the ...






40. Open the discussion - Listen - Ask for clarification - Manage participation - Summarize - Manage time - Contain digressions - Test for agreement - Close the discussion






41. Communication - interpersonal relations - conflict management - problem solving - teamwork - employee empowerment and involvement - customer focus






42. Explain action to broad section of steakholders






43. Focus on narrowly defined segment of the market.






44. Basic training DMAIC roadmap






45. Relationships - Personal identity - Identity within the org.






46. Low profit customer/short term






47. Highly profitable customer/ short term






48. Middle ground ethical






49. Inspected into product --> determine by product design






50. Subset of continual; specific focus on linear incremental approaches