Test your basic knowledge |

TQM: Total Quality Management

Subjects : business-skills, tqm
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Suggests there is increasing loss associated with increasing variability or deviation of target value






2. Quality (meeting specs; inspect product --> customer value; quality & cost) - Measurement (internal efficiency; cost; profitability --> measure linked to customers) - Positioning (competition --> customer segments)






3. Low profit customer/short term






4. Assess actual quality; compare performance; act on differences






5. Business Excellence Awards - started in 1988






6. Customer focus - obsession with quality - recognizing structure of work - freedom through control - unity of purpose - looking for faults in systems - teamwork- continued education and training






7. Leadership and Differentiation leadership both appeal specifically to the ...






8. The benefit of avoiding harm - long term maitenance of good reputation - affirmative benefits






9. Reliability (how much reliable) - Accessibility (easy to obtain) - Timeliness (Service be performed when promised) - Tangibility (experience gain after the service is over) - Empathy (courtesy; greet cheerfully) - Responsiveness (react quickly a






10. Japanese Scientists and Engineers - instituted Deming's prize in 1951






11. Company wide Quality Control






12. Quality of Design; conformance (target design achieved); Performance (to customers need)






13. Mainly concerned with QM systems for: Design - Development - Purchase - Production - Installation and service of products






14. Correct problems - Look upstream - Document problems - Monitor change - Maintain communication






15. Fewer leve of manager; emphasize on team work






16. Imporve Quality; cost decrease because of less rework; productivity improves; capture the market; business stays; provide more jobs






17. Safety - Security - Social - Esteem - Self actualization






18. 1 Build Awareness 2 Set goals for improvement 3 Organize to meet the goals 4 Provide Training 5 Implement Projects 6 Report progress 7 Give recognition 8 Communicate results 9 Keep score 10 Maintain momentum by building improvement

Warning: Invalid argument supplied for foreach() in /var/www/html/basicversity.com/show_quiz.php on line 183


19. Managers set goals for productivity; efficiency; and profitability; usingmanagement set goals for productivity; efficiency; and profitability






20. Relationships - Personal identity - Identity within the org.






21. Middle ground ethical






22. Failing to make ethics core value - failing to set consistent example - put personal in ethical corner - failing to adopt deploy enforce codes - applying unrealistic pressure - failing to reward unethical behavior






23. European Foundation for Quality Management - Two Part: European quality prize; European quality award in Oct 1991






24. General processes of improvement and encompassing 'discontinuous' improvement






25. As innate excellence; view implies that high quality is something timeless and enduring - an essence that transcends or rises above individual tastes or styles; that people learn to recognize through experience






26. Focus on narrowly defined segment of the market.






27. Employees may be reluctant to accept management rationale for empowerment - work hard and smart - think creatively






28. Are visibly involved in the effort he or she is leading - they know where they want to go - they must be courageous and trustworthy. - their most important goal is helping their employees do their job with pride.






29. Specifically designed to prevent poor quality in products; Ex: Quality Planning: Improvement: Education and Training; Supplier Capability survey etc






30. Also known as free reign or non directive - this is time consming and only works if all are committed






31. Seek to go beyond employee empowerment to employee autonomy






32. 6 basic elements 1) Customer Focus drive customer satisfaction; what customer wants; how customer uses product; customer opinion surveys and focus group






33. A number of criteria when making a purchase - Whether we articulate them openly or keep them in the back of our minds.






34. Traditional management looks...






35. People; Purpose; Process; POLCA






36. More advanced DMAIC






37. Excessive overtime - pricing errors billing errors excessive turnover - delay -late paperwork -overdue recievables






38. Aka Contingency leadership - selecting style based on circumstances - not good for TQ setting because its only focus is on short-term






39. Seek to add value as defined by customers provide customer more value for the money






40. Freedom to behave unless their action infringe on stakeholder






41. A performance standard; standard of the craftsperson regardless of his or her assignment; ZD is doing it right at the first time.






42. Involve resistors - avoid surprises - Move slowly at first - start small and flexibl - - create positive envirnment - respond quickly and positively - provide quid pro quo - treat people with dignity and respect






43. Asked for input but not given ownership of job






44. American National Standards Institute






45. Discuss (cost; leadership; differentiation; empirical results showing impact) - Relate (Quality to achieve higher profitability) - and Describe (importance of quality in meeting customer expectation in product)






46. Costs resulting from products or services not conforming to requirements or customer/user needs






47. Low profit customer/long term






48. Is not the price of quality but every time work is redone; the cost of quality increases - such as: reworking of manufactured item; retesting an assembly; rebuilding a tool etc






49. Establishing acceptable level --> establishing high performance






50. A strategy is a pattern or plan that integrates an organization's major goals - policies - and action sequences