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TQM: Total Quality Management

Subjects : business-skills, tqm
Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Specifically designed to prevent poor quality in products; Ex: Quality Planning: Improvement: Education and Training; Supplier Capability survey etc






2. Seek to add value as defined by customers provide customer more value for the money






3. Suggests there is increasing loss associated with increasing variability or deviation of target value






4. Establishing acceptable level --> establishing high performance






5. Correct problems - Look upstream - Document problems - Monitor change - Maintain communication






6. Leadership planning - strategic planning - customer market focus - measurement analysis and knowledge management - workforce process - process management - results






7. Seek quality through robost design; not quality through inspection; break into three: a:System Design creating a prototype b:Parameter Design experimenting to find factors influence product c:Tolerance Design involves setting tight tolerance






8. Senior management delegation and poor leadership - team mania - deployment process - taking narrow dogmatic approach - confusion about differences among education -awareness &skill building






9. A performance standard; standard of the craftsperson regardless of his or her assignment; ZD is doing it right at the first time.






10. Preparation - Incubation - insight - Verification






11. Fewer leve of manager; emphasize on team work






12. Highly profitable customer/ short term






13. Sets example by putting others first - ahead of their own needs - Without coercion doing what is necessary to improve the org.becaus ethey feel their responsibility to do so.






14. Demanding global customers: global customer is a part of regional trade; expect both high quality - Approaches to management: leading people in global marketplace - Shifting customer expectation: global customer not only interested in quality produ






15. Asked for input but not given ownership of job






16. Also known as consultive - this can lead to failed results from compromises






17. Business and Gov Related Factors:deming 2 -6 -7 deadly diseases including emphasis on short term -excessive med costs - and excessive cost of liability inflated by lawyers working on contingency fees - Family Related Factors:Field your best team.orga






18. Black and white model






19. That there is no knowledge without theory and that experience alone does not establish a theory; Experience only describes; it cannot be tested






20. Is not the price of quality but every time work is redone; the cost of quality increases - such as: reworking of manufactured item; retesting an assembly; rebuilding a tool etc






21. 1 Build Awareness 2 Set goals for improvement 3 Organize to meet the goals 4 Provide Training 5 Implement Projects 6 Report progress 7 Give recognition 8 Communicate results 9 Keep score 10 Maintain momentum by building improvement


22. Broadly includes material and human inputs; process technology; operating methods and work practices; streams of work activity; information flows; and decision making - Cross-Functional Approach (negotiation across interface) - Technology (deal with






23. Summarize three primary managerial functions: Quality - Planning - Process for preparing to met quality goals


24. Low profit customer/short term






25. Four parts: A (Appreciation for a system - Set of function or activites within an organization) - Activities - Training - Information - Leadership - Disruption and Management process - According to Deming - most performance appraisal do not recogniz






26. Managers set goals for productivity; efficiency; and profitability; usingmanagement set goals for productivity; efficiency; and profitability






27. Mainly focused on fulfilling their own personal needs - Controlling (dominating others) - Withdrawing(retiring from the group; being silent) - Diverting (Focus the group discussion on topic of interest) - Excluding (deliberately ignoring some group m






28. General processes of improvement and encompassing 'discontinuous' improvement






29. Satisfy social needs - teamwork promotes communication - multiplies the potential of individul members






30. D Driven by customer wants and needs D - Durable and lasting; difficult for competitors to copy D - Direction and motivation to entire organization B - Basis for further improvement M - Matches organization's unqiue resources S - Significance contr






31. Agreement - Adhere to rules - Fair distribution of responsibilities - Adapt to change






32. People; Purpose; Process; POLCA






33. Japanese Scientists and Engineers - instituted Deming's prize in 1951






34. Inspected into product --> determine by product design






35. Develop infrastructure; identify specific areas; establish a project; provide team with what they need






36. Designed by Motorola - To improve process - Was designed for high volume settings






37. Any primary or complementary activity that does not directly produce a physical product






38. Involves planning work and giving orders - monitoring - Evaluating






39. They both are continuously improving and obsessed with quality






40. Enables members to contribute; allow various views; a sense of participants involvement and importance - Time Spent Avg > 25; upper and middle manager >40; senior executive 4days/week






41. Waste reject testing rework customer returns inspection recalls






42. Mainly concerned with QM systems for: Design - Development - Purchase - Production - Installation and service of products






43. Employees may be reluctant to accept management rationale for empowerment - work hard and smart - think creatively






44. boss --> stockholder --> customer






45. Determine who the customer; their needs; develop products and system; deploy the plan






46. Basic training DMAIC roadmap






47. The benefit of avoiding harm - long term maitenance of good reputation - affirmative benefits






48. Commitment by top managers - commitment of resources - plan & publicize - Sops or infrastructure that supports deployment






49. American Society for Quality






50. Good outweighs the bad