Test your basic knowledge |

Windows XP - Vista Troubleshooting Tools

Subject : it-skills
Instructions:
  • Answer 49 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Available in Vista and XP. This automated Windows service displays error messages when an application error occurs. Follow directions on-screen to produce an error report and send it to Microsoft. Sometimes the Microsoft Web site responds with sugges






2. Available in XP. Accessed from the Windows XP setup CD. Use ___ as a last resort because the volume on which Windows is installed is formatted and then restored from the most recent backup. All data and applications written to the drive since the las






3. Available in Vista and XP. At a command prompt - enter ___ with parameters. Use it to verify the version of all system files when Windows loads. Useful when you suspect system files are corrupted - but you can still access the Windows desktop.






4. Available in Vista and XP. Accessed from Control Panel or you can enter ________.msc at a command prompt. Use it to access several snap-ins to manage and troubleshoot a system.






5. Available in Vista and XP. At a command prompt - enter ________ with parameters. When a device driver or other software is giving problems - use it to verify that the software has been approved by Microsoft.






6. Available in Vista. Enter _______.exe in a command prompt window. Use it to test memory.






7. Available in Vista and XP. Accessed from the Start menu or when loading Safe Mode. Use it to restore the system to a previously working condition; it restores the registry - some system files - and some application files.






8. Available in Vista and XP. At a command prompt - enter _____ with parameters. Use it to run a program using different permissions than those assigned to the currently logged-on user.






9. Available in Vista and XP. Accessed from the Computer Management console. Check the _____ ______ logs for error messages to help you investigate all kinds of hardware - security - and system problems.






10. Available in Vista and XP. At a command prompt - enter _______. Use it to view and edit the registry.






11. Available in Vista and XP. Accessed from the Computer Management console - or enter ________.msc at a command prompt. Use it to view and change partitions on hard drives and to format drives.






12. Available in Vista and XP. Enter ________.exe in the Vista Start Search box or the XP Run box. Troubleshoot the startup process by temporarily disabling startup programs and services.






13. Available in XP. Accessed from Control Panel. Use it to uninstall - repair - or update software or certain device drivers that are causing a problem.






14. Available in Vista. Accessed from the Start menu. Use it to back up user data.






15. Available in Vista and XP. Accessed from the Start menu. Use it to update Windows by downloading the latest patches from the Microsoft Web site.






16. Available in Vista and XP. At a command prompt - enter _______ with parameters. Use it with an NTFS file system to display and change the compressions applied to files and folders.






17. Available in Vista and XP. At a command prompt - enter __________. A text-only version of the System Information window. To direct that information to a file - use the command __________.exe >Myfile.txt Later the file can be printed and used to docum






18. Available in Vista and XP. Accessed from the Vista System window or XP System Properties window. Use it to solve problems with hardware devices - to update device drivers - and to disable and uninstall a device.






19. Available in Vista and XP. At a command prompt - enter __ with parameters. Use it to stop or start a service that runs in the background.






20. Available in Vista. Accessed from the Windows Defender window. Use it to view and change programs launched at startup.






21. Available in Vista and XP. At a command prompt - enter _____ with parameters. Use it to gain access to a file when permissions to the file are in error or corrupted. The utility can change the access control list (ACL) assigned to a file or group pf






22. Available in Vista and XP. At a command prompt - enter ______ with parameters. Use it to check and repair errors on a volume or logical drive. If critical system files are affected by these errors - repairing the drive might solve a startup problem.






23. Available in XP. Enter ________.exe in the XP Run dialog box. Use it to restore the system state - data - and software from previously made backups.






24. Available in Vista and XP. Enter ________.exe in the Vista Start Search box or the XP Run box. Use it to display information about hardware - applications - and Windows.






25. Available in Vista and XP. Accessed by pressing the F8 or F11 key when Windows first starts to load. Use several options on this menu to help you troubleshoot boot problems.






26. Available in Vista and XP. Press F8 at startup and select from the Advanced Boot Options menu. Use this tool when Windows won't start normally and you want to revert the system to before a Windows setting - driver - or application that is causing pro






27. Available in Vista and XP. At a command prompt - enter ______.msc or use the Computer Management console. Use it to display and change policies controlling users and the computer.






28. Available in Vista and XP. At a command prompt - enter ______ with parameters. Use it to stop or hill a process or program currently running. Useful when managing background services such as an e-mail server or Web server.






29. Available in Vista and XP. At a command prompt - enter _______.msc. Use it to view information about performance to help you identify a performance bottleneck. Vista calls the tool Reliability and Performance Monitor.






30. Available in Vista and XP. Service that runs in the background to prevent or filter uninvited communication from another computer.






31. Available in Vista. _______ ________ ___________ is an OS loaded from the Vista setup DVD - which provides a graphic and command-line interface. Use the tool to solve Vista startup problems.






32. Available in Vista and XP. Enter verifier.exe at a command prompt. Use it to edentify a driver that is causing a problem. The tool puts stress on selected drivers - which causes the driver with a problem to crash.






33. Available in XP. Accessed from the Windows XP/2000 setup CD. Boot up this command-driven OS when you cannot boot from the hard drive. Use it to troubleshoot a Windows XP/2000 startup problem and recover data from the hard drive.






34. Available in Vista. Accessed from Control Panel. Use it to uninstall - repair - or update software or certain device drivers that are causing a problem.






35. Available in Vista and XP. Accessed from a drive's properties window. Use it to defragment a volume to improve performance.






36. Available in Vista and XP. Accessed from a drive's properties window or by entering Cleanmgr at a command prompt. Use it to delete unused files to make more disk space available. Not enough free hard drive space can cause boot problems.






37. Available in Vista and XP. At a command prompt - enter ________. Use it to list currently running processes similar to the list provided by Task Manager.






38. Available Vista. Accessed from Control Panel. Use it to back up the entire Windows volume. Vista can also keep future incremental backups of the volume. When restoring the system using Complete PC Backup - all data on the Windows volume is lost.






39. Available in Vista and XP. Right-click the taskbar and select ____ _______. Use it to list and stop currently running processes. Useful when you need to stop a locked-up application.






40. Available in Vista and XP. At a command prompt - enter ______ with parameters. Use it to defragment a drive to improve drive performance and access time.






41. Available in XP. Enter _______ at a command prompt. Use it to view the contents of the Boot.ini file.






42. Available in Vista and XP. Windows background service. Runs in the background to protect system files and restore overwritten system files as needed.






43. Available in Vista. Accessed from Control Panel. Monitors activity and alerts you if a running program appears to be malicious or damaging the system.






44. Available in Vista and XP. At a command prompt - enter ________.msc. Graphical version of SC.






45. Available in Vista and XP. Accessed by way of a desktop shortcut to a legacy application. Use it to resolve issues that prevent legacy software from working.






46. Available in Vista and XP. At a command prompt - enter ______ with parameters. Log in as an administrator and use this command to decrypt a file that is not available because the user account that encrypted the file is no longer accessible.






47. Available in Vista and XP. Press F8 or F11 at startup and select from the Advanced Boot Options menu. Use events logged to the Ntbtlog.txt file to investigate the source of an unknown startup error.






48. Available in Vista and XP. At startup - press F8 and select the option from the Advanced Boot Options menu. Use it when Windows does not start or starts with errors. Safe Mode loads the Windows desktop with a minimum configuration. In this minimized






49. Available in Vista and XP. Accessed from Device Manager. Use it to replace a driver with the one that worked before the current driver was installed.