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Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Sensitivity
Combination of understanding - empathy & acceptance
Golden rules of human relations teach that every action brings about a reaction
Smile - shake hands firmly and direct eye contact and introduce yourself
Art of effectively sharing information between 2 or more people

2. When you are receptive - you are...
Not likely to cause strong disagreement
Material safety data sheet
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

3. Preventing a variety of illnesses
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Maintaining cleanliness & healthfulness every day
Another name for public hygiene
Good - nutritious food has many effects

4. Public Hygiene
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Steps taken by the government to preserve health
Smile - shake hands firmly and direct eye contact and introduce yourself

5. Personal Hygiene
How often should a client consultation be done before a service:
Care taken by the individual to preserve health
In order to feel refreshed and eager to face the workda
Building self-esteem is important

6. Offer to remedy the situation
Smile - shake hands firmly and direct eye contact and introduce yourself
Best method when dealing with difficult clients is to agree with them and
Measure of heat units; measures food energy for the body
Good - nutritious food has many effects

7. Sanitation
Steps taken by the government to preserve health
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Engineering science that studies the relation between workers & their environment
Another name for public hygiene

8. Gather some basic information about the client
The key to a happy and productive life.
Primary purpose of the consultation form
Calories
Being tactful means being straightfoward but not too...

9. Proper functioning of organs
If we understand the needs and motives of others - we are better able to?
Physical exercise has many positive effects on our bodie.
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Qualities

10. What should you do if a client has an infection?
Being fully attentive to what the other person is saying
Decline service
Chains of amino acid molecules used in all cell functions & body growth
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

11. Personal hygiene
How often should a client consultation be done before a service:
Qualities
Daily maintance of cleanliness by practicing good sanitizing habits
Chains of amino acid molecules used in all cell functions & body growth

12. Word of mouth
Most effective form of advertising
Your attitude is a reflection of?
Building self-esteem is important
Physical exercise has many positive effects on our bodie.

13. Carbohydrates
Maintaining cleanliness & healthfulness every day
Steps taken by the government to preserve health
Qualities
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

14. Having values & goals
As an esthetician - consist of outward appearance & conduct
A well developed attitude
As an esthetician you are percieved as a kind of caregivers so it is important to?
Steps taken by the government to preserve health

15. Reflective listening
Art of effectively sharing information between 2 or more people
As an esthetician - consist of outward appearance & conduct
Listening to a client & then repeating in your own words what you think the client is telling you
Building self-esteem is important

16. Discretion
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
A fundamental factor in human relations has to do with how ______ we are feeling:
Listening to a client & then repeating in your own words what you think the client is telling you
Establishing a routine for sleep - meals - & other daily requirements

17. When you meet a new client for the first time - you should...
Maintaining healthy teeth & keeping breath sweet
Establishing a routine for sleep - meals - & other daily requirements
Smile - shake hands firmly and direct eye contact and introduce yourself
Daily maintance of cleanliness by practicing good sanitizing habits

18. Critical
Art of effectively sharing information between 2 or more people
Range from 15-30%
Being tactful means being straightfoward but not too...
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

19. Maintain good posture
As an esthetician spending a great deal of time on your feet - proper foot care
Likely to cause strong disagreement
Not likely to cause strong disagreement
Asking a cient to make a future appointment before leaving the skin care center

20. Every time
Building self-esteem is important
How often should a client consultation be done before a service:
Material safety data sheet
A well developed attitude

21. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Not likely to cause strong disagreement
An effective way to stay calm when under stress
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

22. Ergonomics
A fundamental factor in human relations has to do with how ______ we are feeling:
Engineering science that studies the relation between workers & their environment
Best method when dealing with difficult clients is to agree with them and
Qualities

23. Attributes
Qualities
Physical exercise has many positive effects on our bodie.
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Holding your shoulders level & relaxed

24. Helpful in reducing stress
Range from 15-30%
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Calories
Establishing a routine for sleep - meals - & other daily requirements

25. Ethics
As an esthetician you are percieved as a kind of caregivers so it is important to?
Not likely to cause strong disagreement
Best method when dealing with difficult clients is to agree with them and
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

26. MSDS stands for...
Material safety data sheet
Engineering science that studies the relation between workers & their environment
Calories
Qualities

27. Communication Skills
A condition that numbs and weakens the hands & can eventually affect the ability to work
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Engineering science that studies the relation between workers & their environment
Measure of heat units; measures food energy for the body

28. Communication
Art of effectively sharing information between 2 or more people
Golden rules of human relations teach that every action brings about a reaction
Not likely to cause strong disagreement
An effective way to stay calm when under stress

29. Motivation
Establishing a routine for sleep - meals - & other daily requirements
Holding your shoulders level & relaxed
Calories
That which propels you to do something is...

30. Hygiene
The science that deals with healthful living
You can help create a stress - free environment by focusing on...
Words - voice inflections & facial expresions
Chains of amino acid molecules used in all cell functions & body growth

31. What you believe and think
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
The key to a happy and productive life.
Establishing a routine for sleep - meals - & other daily requirements
Your attitude is a reflection of?

32. Team work
We have satisfied when we feel self-love & acceptance
Best method when dealing with difficult clients is to agree with them and
You can help create a stress - free environment by focusing on...
An effective way to stay calm when under stress

33. Product feature
Engineering science that studies the relation between workers & their environment
Golden rules of human relations teach that every action brings about a reaction
Best method when dealing with difficult clients is to agree with them and
Characteristics - such as size of the container - aroma or specific ingredients

34. Professional image
A well developed attitude
As an esthetician - consist of outward appearance & conduct
Material safety data sheet
Another name for public hygiene

35. Ethics
Engineering science that studies the relation between workers & their environment
Principles of good character
As an esthetician spending a great deal of time on your feet - proper foot care
In order to feel refreshed and eager to face the workda

36. Achieving balance
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
The key to a happy and productive life.
A fundamental factor in human relations has to do with how ______ we are feeling:
Being fully attentive to what the other person is saying

37. Personal hygiene
Maintaining cleanliness & healthfulness every day
Your attitude is a reflection of?
Characteristics - such as size of the container - aroma or specific ingredients
Another name for public hygiene

38. Good posture
Characteristics - such as size of the container - aroma or specific ingredients
Ability to understand people
Golden rules of human relations teach that every action brings about a reaction
Holding your shoulders level & relaxed

39. Controversial
As an esthetician spending a great deal of time on your feet - proper foot care
Likely to cause strong disagreement
Being tactful means being straightfoward but not too...
Material safety data sheet

40. Yourself
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Golden rules of human relations teach that every action brings about a reaction
Engineering science that studies the relation between workers & their environment
The best way to understand others is to begin with a firm understanding of

41. Everything we do (good or bad) elicits a response from others
Golden rules of human relations teach that every action brings about a reaction
Moral principles we live and work by
Not likely to cause strong disagreement
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

42. Secure
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Not likely to cause strong disagreement
Engineering science that studies the relation between workers & their environment
A fundamental factor in human relations has to do with how ______ we are feeling:

43. Take care of yourself
Likely to cause strong disagreement
Care taken by the individual to preserve health
Smile - shake hands firmly and direct eye contact and introduce yourself
As an esthetician you are percieved as a kind of caregivers so it is important to?

44. You can communicate through...
Physical exercise has many positive effects on our bodie.
How often should a client consultation be done before a service:
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Words - voice inflections & facial expresions

45. Emotional needs
As an esthetician you are percieved as a kind of caregivers so it is important to?
Daily maintance of cleanliness by practicing good sanitizing habits
Calories
We have satisfied when we feel self-love & acceptance

46. Energy in food is measured by...
Calories
Moral principles we live and work by
Building self-esteem is important
Chains of amino acid molecules used in all cell functions & body growth

47. Calories
We have satisfied when we feel self-love & acceptance
Holding your shoulders level & relaxed
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Measure of heat units; measures food energy for the body

48. Proffesional image
We have satisfied when we feel self-love & acceptance
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
The key to a happy and productive life.
Being tactful means being straightfoward but not too...

49. Act professionally
If we understand the needs and motives of others - we are better able to?
We have satisfied when we feel self-love & acceptance
Your attitude is a reflection of?
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

50. Is vital to succcess
That which propels you to do something is...
Building self-esteem is important
Words - voice inflections & facial expresions
Another name for public hygiene

Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Communication skills, Self help skills, Self improvement skills, Productivity skills, Writing skills, Business skills, Thinking skills & More...

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