Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Ethics
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Maintaining healthy teeth & keeping breath sweet
Another name for public hygiene
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

2. Discretion
An effective way to stay calm when under stress
Golden rules of human relations teach that every action brings about a reaction
Listening to a client & then repeating in your own words what you think the client is telling you
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

3. Sanitation
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Qualities
Maintaining healthy teeth & keeping breath sweet
Another name for public hygiene

4. Human relations
Ability to understand people
The science that deals with healthful living
We have satisfied when we feel self-love & acceptance
Good - nutritious food has many effects

5. Ergonomics
Maintaining cleanliness & healthfulness every day
Calories
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

6. Take care of yourself
Most effective form of advertising
As an esthetician you are percieved as a kind of caregivers so it is important to?
As an esthetician spending a great deal of time on your feet - proper foot care
An effective way to stay calm when under stress

7. Ethics
Smile - shake hands firmly and direct eye contact and introduce yourself
Principles of good character
Measure of heat units; measures food energy for the body
Being tactful means being straightfoward but not too...

8. Maintain good posture
As an esthetician spending a great deal of time on your feet - proper foot care
An effective way to stay calm when under stress
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Establishing a routine for sleep - meals - & other daily requirements

9. What should you do if a client has an infection?
Daily maintance of cleanliness by practicing good sanitizing habits
As an esthetician you are percieved as a kind of caregivers so it is important to?
In order to feel refreshed and eager to face the workda
Decline service

10. Personal Hygiene
Building self-esteem is important
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Physical exercise has many positive effects on our bodie.
Care taken by the individual to preserve health

11. Achieving balance
Holding your shoulders level & relaxed
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
The key to a happy and productive life.
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

12. Critical
If we understand the needs and motives of others - we are better able to?
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Being tactful means being straightfoward but not too...
Principles of good character

13. What you believe and think
The key to a happy and productive life.
A fundamental factor in human relations has to do with how ______ we are feeling:
That which propels you to do something is...
Your attitude is a reflection of?

14. Protein requirements
Decline service
You can help create a stress - free environment by focusing on...
As an esthetician spending a great deal of time on your feet - proper foot care
Range from 15-30%

15. Professional image
As an esthetician you are percieved as a kind of caregivers so it is important to?
Your attitude is a reflection of?
Range from 15-30%
As an esthetician - consist of outward appearance & conduct

16. Every time
How often should a client consultation be done before a service:
Principles of good character
Words - voice inflections & facial expresions
Measure of heat units; measures food energy for the body

17. Reflective listening
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Listening to a client & then repeating in your own words what you think the client is telling you
Maintaining cleanliness & healthfulness every day
Primary purpose of the consultation form

18. Ergonomics
Material safety data sheet
Another name for public hygiene
Engineering science that studies the relation between workers & their environment
That which propels you to do something is...

19. Having values & goals
Daily maintance of cleanliness by practicing good sanitizing habits
Best method when dealing with difficult clients is to agree with them and
That which propels you to do something is...
A well developed attitude

20. Helpful in reducing stress
Range from 15-30%
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Establishing a routine for sleep - meals - & other daily requirements
Skills - such as active listening - that help you share feelings - thoughts - and information with others

21. MSDS stands for...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Material safety data sheet
Establishing a routine for sleep - meals - & other daily requirements
Good - nutritious food has many effects

22. Everything we do (good or bad) elicits a response from others
Golden rules of human relations teach that every action brings about a reaction
Smile - shake hands firmly and direct eye contact and introduce yourself
A condition that numbs and weakens the hands & can eventually affect the ability to work
The best way to understand others is to begin with a firm understanding of

23. Emotional needs
Maintaining healthy teeth & keeping breath sweet
Measure of heat units; measures food energy for the body
Being tactful means being straightfoward but not too...
We have satisfied when we feel self-love & acceptance

24. Being a good listener
Being fully attentive to what the other person is saying
Maintaining healthy teeth & keeping breath sweet
Primary purpose of the consultation form
Another name for public hygiene

25. Offer to remedy the situation
As an esthetician you are percieved as a kind of caregivers so it is important to?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Best method when dealing with difficult clients is to agree with them and
We have satisfied when we feel self-love & acceptance

26. You can communicate through...
Primary purpose of the consultation form
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Words - voice inflections & facial expresions
As an esthetician you are percieved as a kind of caregivers so it is important to?

27. Team work
As an esthetician - consist of outward appearance & conduct
Likely to cause strong disagreement
You can help create a stress - free environment by focusing on...
Physical exercise has many positive effects on our bodie.

28. Act professionally
Holding your shoulders level & relaxed
Smile - shake hands firmly and direct eye contact and introduce yourself
You can help create a stress - free environment by focusing on...
If we understand the needs and motives of others - we are better able to?

29. Gather some basic information about the client
That which propels you to do something is...
Primary purpose of the consultation form
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Characteristics - such as size of the container - aroma or specific ingredients

30. Hygiene
The science that deals with healthful living
Characteristics - such as size of the container - aroma or specific ingredients
Decline service
We have satisfied when we feel self-love & acceptance

31. Carpal Tunnel Syndrome
A condition that numbs and weakens the hands & can eventually affect the ability to work
Best method when dealing with difficult clients is to agree with them and
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Likely to cause strong disagreement

32. Proffesional image
We have satisfied when we feel self-love & acceptance
Emotional stability allows us to?
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Ability to understand people

33. Express emotions appropriately
How often should a client consultation be done before a service:
Maintaining cleanliness & healthfulness every day
The best way to understand others is to begin with a firm understanding of
Emotional stability allows us to?

34. Preventing a variety of illnesses
Maintaining cleanliness & healthfulness every day
Good - nutritious food has many effects
Primary purpose of the consultation form
Best method when dealing with difficult clients is to agree with them and

35. Personal hygiene
Another name for public hygiene
Emotional stability allows us to?
Maintaining cleanliness & healthfulness every day
A fundamental factor in human relations has to do with how ______ we are feeling:

36. Energy in food is measured by...
Listening to a client & then repeating in your own words what you think the client is telling you
Being fully attentive to what the other person is saying
Calories
Emotional stability allows us to?

37. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Primary purpose of the consultation form
As an esthetician you are percieved as a kind of caregivers so it is important to?
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

38. Calories
As an esthetician you are percieved as a kind of caregivers so it is important to?
Daily maintance of cleanliness by practicing good sanitizing habits
We have satisfied when we feel self-love & acceptance
Measure of heat units; measures food energy for the body

39. When you are receptive - you are...
How often should a client consultation be done before a service:
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Chains of amino acid molecules used in all cell functions & body growth
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

40. Yourself
Smile - shake hands firmly and direct eye contact and introduce yourself
Best method when dealing with difficult clients is to agree with them and
The best way to understand others is to begin with a firm understanding of
Decline service

41. RDA
Smile - shake hands firmly and direct eye contact and introduce yourself
Combination of understanding - empathy & acceptance
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Your attitude is a reflection of?

42. Attributes
Qualities
The key to a happy and productive life.
Care taken by the individual to preserve health
Good - nutritious food has many effects

43. Stress
That which propels you to do something is...
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Smile - shake hands firmly and direct eye contact and introduce yourself
Combination of understanding - empathy & acceptance

44. Word of mouth
Likely to cause strong disagreement
Most effective form of advertising
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Golden rules of human relations teach that every action brings about a reaction

45. Ethics
Moral principles we live and work by
Emotional stability allows us to?
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Characteristics - such as size of the container - aroma or specific ingredients

46. Good posture
Qualities
Holding your shoulders level & relaxed
Range from 15-30%
An effective way to stay calm when under stress

47. Oral Hygiene
An effective way to stay calm when under stress
Daily maintance of cleanliness by practicing good sanitizing habits
That which propels you to do something is...
Maintaining healthy teeth & keeping breath sweet

48. Sensitivity
Combination of understanding - empathy & acceptance
Qualities
Smile - shake hands firmly and direct eye contact and introduce yourself
Holding your shoulders level & relaxed

49. Communication Skills
Moral principles we live and work by
Emotional stability allows us to?
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Ability to understand people

50. Personal hygiene
Building self-esteem is important
In order to feel refreshed and eager to face the workda
Physical exercise has many positive effects on our bodie.
Daily maintance of cleanliness by practicing good sanitizing habits