Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Gather some basic information about the client
Smile - shake hands firmly and direct eye contact and introduce yourself
Primary purpose of the consultation form
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Asking a cient to make a future appointment before leaving the skin care center

2. RDA
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Most effective form of advertising
Maintaining cleanliness & healthfulness every day
The best way to understand others is to begin with a firm understanding of

3. Reflective listening
We have satisfied when we feel self-love & acceptance
Characteristics - such as size of the container - aroma or specific ingredients
Building self-esteem is important
Listening to a client & then repeating in your own words what you think the client is telling you

4. Proffesional image
As an esthetician spending a great deal of time on your feet - proper foot care
Calories
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Being fully attentive to what the other person is saying

5. Oral Hygiene
Maintaining healthy teeth & keeping breath sweet
Likely to cause strong disagreement
Principles of good character
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

6. What you believe and think
Your attitude is a reflection of?
Another name for public hygiene
Art of effectively sharing information between 2 or more people
Calories

7. Product feature
As an esthetician - consist of outward appearance & conduct
Daily maintance of cleanliness by practicing good sanitizing habits
Characteristics - such as size of the container - aroma or specific ingredients
As an esthetician spending a great deal of time on your feet - proper foot care

8. Communication Skills
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Principles of good character
An effective way to stay calm when under stress
A fundamental factor in human relations has to do with how ______ we are feeling:

9. Offer to remedy the situation
Range from 15-30%
Maintaining healthy teeth & keeping breath sweet
As an esthetician you are percieved as a kind of caregivers so it is important to?
Best method when dealing with difficult clients is to agree with them and

10. Ethics
Range from 15-30%
Most effective form of advertising
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
We have satisfied when we feel self-love & acceptance

11. Attributes
Decline service
Qualities
Maintaining healthy teeth & keeping breath sweet
Engineering science that studies the relation between workers & their environment

12. You can communicate through...
A well developed attitude
Engineering science that studies the relation between workers & their environment
Measure of heat units; measures food energy for the body
Words - voice inflections & facial expresions

13. Preventing a variety of illnesses
Emotional stability allows us to?
Building self-esteem is important
Good - nutritious food has many effects
Likely to cause strong disagreement

14. Communication
Listening to a client & then repeating in your own words what you think the client is telling you
Combination of understanding - empathy & acceptance
Art of effectively sharing information between 2 or more people
A fundamental factor in human relations has to do with how ______ we are feeling:

15. Public Hygiene
Emotional stability allows us to?
Steps taken by the government to preserve health
Combination of understanding - empathy & acceptance
A condition that numbs and weakens the hands & can eventually affect the ability to work

16. Calories
As an esthetician you are percieved as a kind of caregivers so it is important to?
As an esthetician - consist of outward appearance & conduct
Measure of heat units; measures food energy for the body
Decline service

17. Express emotions appropriately
Your attitude is a reflection of?
Calories
How often should a client consultation be done before a service:
Emotional stability allows us to?

18. Achieving balance
The key to a happy and productive life.
That which propels you to do something is...
Combination of understanding - empathy & acceptance
Art of effectively sharing information between 2 or more people

19. Professional image
Being tactful means being straightfoward but not too...
Smile - shake hands firmly and direct eye contact and introduce yourself
As an esthetician - consist of outward appearance & conduct
The best way to understand others is to begin with a firm understanding of

20. Sanitation
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Calories
Establishing a routine for sleep - meals - & other daily requirements
Another name for public hygiene

21. Everything we do (good or bad) elicits a response from others
Art of effectively sharing information between 2 or more people
Calories
Golden rules of human relations teach that every action brings about a reaction
Range from 15-30%

22. Human relations
Not likely to cause strong disagreement
Ability to understand people
The science that deals with healthful living
Building self-esteem is important

23. Ethics
Decline service
We have satisfied when we feel self-love & acceptance
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Principles of good character

24. Act professionally
If we understand the needs and motives of others - we are better able to?
Primary purpose of the consultation form
Another name for public hygiene
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

25. Proteins
The best way to understand others is to begin with a firm understanding of
We have satisfied when we feel self-love & acceptance
Chains of amino acid molecules used in all cell functions & body growth
Calories

26. Every time
Moral principles we live and work by
Listening to a client & then repeating in your own words what you think the client is telling you
As an esthetician you are percieved as a kind of caregivers so it is important to?
How often should a client consultation be done before a service:

27. Helpful in reducing stress
How often should a client consultation be done before a service:
Listening to a client & then repeating in your own words what you think the client is telling you
Establishing a routine for sleep - meals - & other daily requirements
Primary purpose of the consultation form

28. Is vital to succcess
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Building self-esteem is important
Another name for public hygiene
Maintaining cleanliness & healthfulness every day

29. Word of mouth
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Being tactful means being straightfoward but not too...
Building self-esteem is important
Most effective form of advertising

30. Discretion
Measure of heat units; measures food energy for the body
A well developed attitude
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

31. Take care of yourself
As an esthetician you are percieved as a kind of caregivers so it is important to?
Likely to cause strong disagreement
Characteristics - such as size of the container - aroma or specific ingredients
If we understand the needs and motives of others - we are better able to?

32. Proper functioning of organs
Characteristics - such as size of the container - aroma or specific ingredients
We have satisfied when we feel self-love & acceptance
Maintaining healthy teeth & keeping breath sweet
Physical exercise has many positive effects on our bodie.

33. Stress
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Being tactful means being straightfoward but not too...

34. Ergonomics
Engineering science that studies the relation between workers & their environment
Not likely to cause strong disagreement
Building self-esteem is important
Maintaining cleanliness & healthfulness every day

35. Non-controversial
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Care taken by the individual to preserve health
Not likely to cause strong disagreement
Moral principles we live and work by

36. Protein requirements
Material safety data sheet
Range from 15-30%
Best method when dealing with difficult clients is to agree with them and
Being fully attentive to what the other person is saying

37. Emotional needs
A well developed attitude
We have satisfied when we feel self-love & acceptance
Being tactful means being straightfoward but not too...
The best way to understand others is to begin with a firm understanding of

38. Team work
In order to feel refreshed and eager to face the workda
You can help create a stress - free environment by focusing on...
Qualities
We have satisfied when we feel self-love & acceptance

39. Personal hygiene
Being tactful means being straightfoward but not too...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Holding your shoulders level & relaxed
Maintaining cleanliness & healthfulness every day

40. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
The best way to understand others is to begin with a firm understanding of
Material safety data sheet
Calories

41. Controversial
Material safety data sheet
Likely to cause strong disagreement
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
The science that deals with healthful living

42. MSDS stands for...
In order to feel refreshed and eager to face the workda
Material safety data sheet
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
As an esthetician - consist of outward appearance & conduct

43. Hygiene
Decline service
In order to feel refreshed and eager to face the workda
Another name for public hygiene
The science that deals with healthful living

44. Secure
Qualities
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
A fundamental factor in human relations has to do with how ______ we are feeling:
Smile - shake hands firmly and direct eye contact and introduce yourself

45. Motivation
That which propels you to do something is...
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Your attitude is a reflection of?
Measure of heat units; measures food energy for the body

46. When you meet a new client for the first time - you should...
Another name for public hygiene
Smile - shake hands firmly and direct eye contact and introduce yourself
The science that deals with healthful living
Establishing a routine for sleep - meals - & other daily requirements

47. What should you do if a client has an infection?
Decline service
Calories
Being fully attentive to what the other person is saying
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

48. Carbohydrates
Material safety data sheet
Words - voice inflections & facial expresions
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Establishing a routine for sleep - meals - & other daily requirements

49. Ergonomics
As an esthetician you are percieved as a kind of caregivers so it is important to?
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
In order to feel refreshed and eager to face the workda
Building self-esteem is important

50. Having values & goals
Being tactful means being straightfoward but not too...
Most effective form of advertising
A well developed attitude
Holding your shoulders level & relaxed