Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. What you believe and think
Your attitude is a reflection of?
Steps taken by the government to preserve health
Care taken by the individual to preserve health
Building self-esteem is important

2. Preventing a variety of illnesses
A well developed attitude
Physical exercise has many positive effects on our bodie.
Good - nutritious food has many effects
How often should a client consultation be done before a service:

3. Communication Skills
How often should a client consultation be done before a service:
Physical exercise has many positive effects on our bodie.
Skills - such as active listening - that help you share feelings - thoughts - and information with others
In order to feel refreshed and eager to face the workda

4. Product feature
An effective way to stay calm when under stress
The key to a happy and productive life.
The science that deals with healthful living
Characteristics - such as size of the container - aroma or specific ingredients

5. When you are receptive - you are...
The key to a happy and productive life.
Chains of amino acid molecules used in all cell functions & body growth
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Skills - such as active listening - that help you share feelings - thoughts - and information with others

6. Non-controversial
Not likely to cause strong disagreement
Golden rules of human relations teach that every action brings about a reaction
A condition that numbs and weakens the hands & can eventually affect the ability to work
Your attitude is a reflection of?

7. Express emotions appropriately
Emotional stability allows us to?
Range from 15-30%
Smile - shake hands firmly and direct eye contact and introduce yourself
Maintaining healthy teeth & keeping breath sweet

8. Everything we do (good or bad) elicits a response from others
Daily maintance of cleanliness by practicing good sanitizing habits
Building self-esteem is important
Qualities
Golden rules of human relations teach that every action brings about a reaction

9. Helpful in reducing stress
Steps taken by the government to preserve health
Establishing a routine for sleep - meals - & other daily requirements
Range from 15-30%
Maintaining healthy teeth & keeping breath sweet

10. Gather some basic information about the client
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Being tactful means being straightfoward but not too...
Not likely to cause strong disagreement
Primary purpose of the consultation form

11. Controversial
Material safety data sheet
Art of effectively sharing information between 2 or more people
Most effective form of advertising
Likely to cause strong disagreement

12. Act professionally
Daily maintance of cleanliness by practicing good sanitizing habits
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
If we understand the needs and motives of others - we are better able to?
Engineering science that studies the relation between workers & their environment

13. Secure
A fundamental factor in human relations has to do with how ______ we are feeling:
Ability to understand people
In order to feel refreshed and eager to face the workda
Decline service

14. RDA
A condition that numbs and weakens the hands & can eventually affect the ability to work
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Primary purpose of the consultation form
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

15. Professional image
Material safety data sheet
As an esthetician - consist of outward appearance & conduct
You can help create a stress - free environment by focusing on...
Skills - such as active listening - that help you share feelings - thoughts - and information with others

16. Motivation
That which propels you to do something is...
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Ability to understand people
You can help create a stress - free environment by focusing on...

17. Communication
Material safety data sheet
Art of effectively sharing information between 2 or more people
Being fully attentive to what the other person is saying
Ability to understand people

18. Take deep breaths
As an esthetician you are percieved as a kind of caregivers so it is important to?
Golden rules of human relations teach that every action brings about a reaction
An effective way to stay calm when under stress
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

19. Ergonomics
Most effective form of advertising
Being fully attentive to what the other person is saying
Listening to a client & then repeating in your own words what you think the client is telling you
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

20. Calories
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Measure of heat units; measures food energy for the body
Asking a cient to make a future appointment before leaving the skin care center
You can help create a stress - free environment by focusing on...

21. Every time
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Not likely to cause strong disagreement
How often should a client consultation be done before a service:
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

22. Hygiene
Being fully attentive to what the other person is saying
The science that deals with healthful living
A well developed attitude
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

23. Ethics
If we understand the needs and motives of others - we are better able to?
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

24. Sanitation
Your attitude is a reflection of?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Another name for public hygiene
Maintaining cleanliness & healthfulness every day

25. Stress
Being tactful means being straightfoward but not too...
Maintaining healthy teeth & keeping breath sweet
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
If we understand the needs and motives of others - we are better able to?

26. Carbohydrates
If we understand the needs and motives of others - we are better able to?
Being fully attentive to what the other person is saying
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Your attitude is a reflection of?

27. Is vital to succcess
Decline service
Building self-esteem is important
Words - voice inflections & facial expresions
Best method when dealing with difficult clients is to agree with them and

28. Critical
Moral principles we live and work by
Being tactful means being straightfoward but not too...
Steps taken by the government to preserve health
Physical exercise has many positive effects on our bodie.

29. Proffesional image
Words - voice inflections & facial expresions
You can help create a stress - free environment by focusing on...
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
The science that deals with healthful living

30. Protein requirements
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
How often should a client consultation be done before a service:
Range from 15-30%
Best method when dealing with difficult clients is to agree with them and

31. Energy in food is measured by...
An effective way to stay calm when under stress
That which propels you to do something is...
Calories
A fundamental factor in human relations has to do with how ______ we are feeling:

32. Ethics
Asking a cient to make a future appointment before leaving the skin care center
As an esthetician - consist of outward appearance & conduct
Principles of good character
A condition that numbs and weakens the hands & can eventually affect the ability to work

33. When you meet a new client for the first time - you should...
Smile - shake hands firmly and direct eye contact and introduce yourself
Principles of good character
Good - nutritious food has many effects
A well developed attitude

34. What should you do if a client has an infection?
Decline service
Maintaining cleanliness & healthfulness every day
Care taken by the individual to preserve health
How often should a client consultation be done before a service:

35. Attributes
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Most effective form of advertising
If we understand the needs and motives of others - we are better able to?
Qualities

36. Personal hygiene
Maintaining healthy teeth & keeping breath sweet
Decline service
Maintaining cleanliness & healthfulness every day
Ability to understand people

37. Ergonomics
Engineering science that studies the relation between workers & their environment
As an esthetician - consist of outward appearance & conduct
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Measure of heat units; measures food energy for the body

38. Rebooking
Asking a cient to make a future appointment before leaving the skin care center
Best method when dealing with difficult clients is to agree with them and
Material safety data sheet
Emotional stability allows us to?

39. Carpal Tunnel Syndrome
A condition that numbs and weakens the hands & can eventually affect the ability to work
Qualities
Listening to a client & then repeating in your own words what you think the client is telling you
Likely to cause strong disagreement

40. Yourself
If we understand the needs and motives of others - we are better able to?
The best way to understand others is to begin with a firm understanding of
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
We have satisfied when we feel self-love & acceptance

41. Personal Hygiene
Chains of amino acid molecules used in all cell functions & body growth
Characteristics - such as size of the container - aroma or specific ingredients
Care taken by the individual to preserve health
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

42. Personal hygiene
Another name for public hygiene
Daily maintance of cleanliness by practicing good sanitizing habits
Decline service
That which propels you to do something is...

43. Offer to remedy the situation
How often should a client consultation be done before a service:
Best method when dealing with difficult clients is to agree with them and
Calories
You can help create a stress - free environment by focusing on...

44. Team work
The key to a happy and productive life.
You can help create a stress - free environment by focusing on...
Emotional stability allows us to?
Maintaining healthy teeth & keeping breath sweet

45. Sensitivity
A condition that numbs and weakens the hands & can eventually affect the ability to work
Maintaining cleanliness & healthfulness every day
That which propels you to do something is...
Combination of understanding - empathy & acceptance

46. Word of mouth
Golden rules of human relations teach that every action brings about a reaction
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
In order to feel refreshed and eager to face the workda
Most effective form of advertising

47. Maintain good posture
Moral principles we live and work by
Another name for public hygiene
As an esthetician spending a great deal of time on your feet - proper foot care
As an esthetician - consist of outward appearance & conduct

48. Good posture
Holding your shoulders level & relaxed
Most effective form of advertising
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
The best way to understand others is to begin with a firm understanding of

49. Reflective listening
Listening to a client & then repeating in your own words what you think the client is telling you
Decline service
Calories
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

50. Having values & goals
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
As an esthetician - consist of outward appearance & conduct
Maintaining cleanliness & healthfulness every day
A well developed attitude