Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. MSDS stands for...
Engineering science that studies the relation between workers & their environment
Good - nutritious food has many effects
Material safety data sheet
Listening to a client & then repeating in your own words what you think the client is telling you

2. Controversial
In order to feel refreshed and eager to face the workda
An effective way to stay calm when under stress
Likely to cause strong disagreement
Characteristics - such as size of the container - aroma or specific ingredients

3. Word of mouth
A well developed attitude
Most effective form of advertising
Calories
Primary purpose of the consultation form

4. Offer to remedy the situation
Ability to understand people
Being fully attentive to what the other person is saying
Maintaining healthy teeth & keeping breath sweet
Best method when dealing with difficult clients is to agree with them and

5. Carbohydrates
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Holding your shoulders level & relaxed
Moral principles we live and work by

6. Team work
We have satisfied when we feel self-love & acceptance
You can help create a stress - free environment by focusing on...
Characteristics - such as size of the container - aroma or specific ingredients
Range from 15-30%

7. Every time
If we understand the needs and motives of others - we are better able to?
Chains of amino acid molecules used in all cell functions & body growth
How often should a client consultation be done before a service:
Listening to a client & then repeating in your own words what you think the client is telling you

8. Personal Hygiene
The best way to understand others is to begin with a firm understanding of
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Chains of amino acid molecules used in all cell functions & body growth
Care taken by the individual to preserve health

9. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Emotional stability allows us to?
Care taken by the individual to preserve health
The science that deals with healthful living

10. Emotional needs
Emotional stability allows us to?
Asking a cient to make a future appointment before leaving the skin care center
Decline service
We have satisfied when we feel self-love & acceptance

11. Having values & goals
Another name for public hygiene
Primary purpose of the consultation form
A fundamental factor in human relations has to do with how ______ we are feeling:
A well developed attitude

12. Maintain good posture
As an esthetician spending a great deal of time on your feet - proper foot care
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Characteristics - such as size of the container - aroma or specific ingredients
An effective way to stay calm when under stress

13. Good posture
Holding your shoulders level & relaxed
Ability to understand people
Golden rules of human relations teach that every action brings about a reaction
Not likely to cause strong disagreement

14. Sensitivity
Primary purpose of the consultation form
The key to a happy and productive life.
Combination of understanding - empathy & acceptance
Art of effectively sharing information between 2 or more people

15. Secure
Ability to understand people
Likely to cause strong disagreement
A well developed attitude
A fundamental factor in human relations has to do with how ______ we are feeling:

16. Preventing a variety of illnesses
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Moral principles we live and work by
Good - nutritious food has many effects
A well developed attitude

17. What should you do if a client has an infection?
Range from 15-30%
Being tactful means being straightfoward but not too...
Measure of heat units; measures food energy for the body
Decline service

18. Non-controversial
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Establishing a routine for sleep - meals - & other daily requirements
Not likely to cause strong disagreement

19. What you believe and think
A fundamental factor in human relations has to do with how ______ we are feeling:
Holding your shoulders level & relaxed
Your attitude is a reflection of?
Chains of amino acid molecules used in all cell functions & body growth

20. Gather some basic information about the client
Steps taken by the government to preserve health
Primary purpose of the consultation form
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Chains of amino acid molecules used in all cell functions & body growth

21. You can communicate through...
Listening to a client & then repeating in your own words what you think the client is telling you
Principles of good character
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Words - voice inflections & facial expresions

22. When you are receptive - you are...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
An effective way to stay calm when under stress
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

23. Energy in food is measured by...
Moral principles we live and work by
A condition that numbs and weakens the hands & can eventually affect the ability to work
Calories
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

24. Oral Hygiene
Maintaining healthy teeth & keeping breath sweet
Characteristics - such as size of the container - aroma or specific ingredients
Combination of understanding - empathy & acceptance
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

25. Public Hygiene
That which propels you to do something is...
Steps taken by the government to preserve health
Being fully attentive to what the other person is saying
Words - voice inflections & facial expresions

26. When you meet a new client for the first time - you should...
Smile - shake hands firmly and direct eye contact and introduce yourself
A condition that numbs and weakens the hands & can eventually affect the ability to work
Material safety data sheet
Another name for public hygiene

27. Take deep breaths
An effective way to stay calm when under stress
Chains of amino acid molecules used in all cell functions & body growth
Daily maintance of cleanliness by practicing good sanitizing habits
Material safety data sheet

28. Professional image
Physical exercise has many positive effects on our bodie.
As an esthetician - consist of outward appearance & conduct
Listening to a client & then repeating in your own words what you think the client is telling you
Ability to understand people

29. Proteins
Words - voice inflections & facial expresions
Chains of amino acid molecules used in all cell functions & body growth
Daily maintance of cleanliness by practicing good sanitizing habits
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

30. Is vital to succcess
Maintaining cleanliness & healthfulness every day
Building self-esteem is important
Smile - shake hands firmly and direct eye contact and introduce yourself
As an esthetician spending a great deal of time on your feet - proper foot care

31. Proffesional image
Decline service
An effective way to stay calm when under stress
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

32. Communication
Being tactful means being straightfoward but not too...
Good - nutritious food has many effects
Art of effectively sharing information between 2 or more people
A fundamental factor in human relations has to do with how ______ we are feeling:

33. Communication Skills
Calories
Another name for public hygiene
Best method when dealing with difficult clients is to agree with them and
Skills - such as active listening - that help you share feelings - thoughts - and information with others

34. Sanitation
Care taken by the individual to preserve health
Another name for public hygiene
Likely to cause strong disagreement
We have satisfied when we feel self-love & acceptance

35. Proper functioning of organs
As an esthetician spending a great deal of time on your feet - proper foot care
In order to feel refreshed and eager to face the workda
Another name for public hygiene
Physical exercise has many positive effects on our bodie.

36. Ethics
Primary purpose of the consultation form
Moral principles we live and work by
Another name for public hygiene
As an esthetician spending a great deal of time on your feet - proper foot care

37. Personal hygiene
Primary purpose of the consultation form
Maintaining cleanliness & healthfulness every day
Engineering science that studies the relation between workers & their environment
Moral principles we live and work by

38. Ergonomics
Building self-esteem is important
Best method when dealing with difficult clients is to agree with them and
Qualities
Engineering science that studies the relation between workers & their environment

39. Calories
Measure of heat units; measures food energy for the body
The best way to understand others is to begin with a firm understanding of
Being fully attentive to what the other person is saying
Characteristics - such as size of the container - aroma or specific ingredients

40. Helpful in reducing stress
Establishing a routine for sleep - meals - & other daily requirements
As an esthetician spending a great deal of time on your feet - proper foot care
Moral principles we live and work by
Decline service

41. Human relations
Care taken by the individual to preserve health
Skills - such as active listening - that help you share feelings - thoughts - and information with others
A fundamental factor in human relations has to do with how ______ we are feeling:
Ability to understand people

42. Personal hygiene
Good - nutritious food has many effects
An effective way to stay calm when under stress
Daily maintance of cleanliness by practicing good sanitizing habits
Moral principles we live and work by

43. Stress
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Chains of amino acid molecules used in all cell functions & body growth
The key to a happy and productive life.
Best method when dealing with difficult clients is to agree with them and

44. Ethics
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Moral principles we live and work by
The science that deals with healthful living
Care taken by the individual to preserve health

45. Attributes
Qualities
Listening to a client & then repeating in your own words what you think the client is telling you
Maintaining healthy teeth & keeping breath sweet
Another name for public hygiene

46. Express emotions appropriately
Range from 15-30%
Emotional stability allows us to?
Listening to a client & then repeating in your own words what you think the client is telling you
Golden rules of human relations teach that every action brings about a reaction

47. Everything we do (good or bad) elicits a response from others
Listening to a client & then repeating in your own words what you think the client is telling you
Golden rules of human relations teach that every action brings about a reaction
Engineering science that studies the relation between workers & their environment
A well developed attitude

48. Reflective listening
That which propels you to do something is...
The key to a happy and productive life.
Decline service
Listening to a client & then repeating in your own words what you think the client is telling you

49. Being a good listener
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Primary purpose of the consultation form
Being fully attentive to what the other person is saying
The best way to understand others is to begin with a firm understanding of

50. Take care of yourself
As an esthetician you are percieved as a kind of caregivers so it is important to?
Most effective form of advertising
Calories
Holding your shoulders level & relaxed