Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Word of mouth
Material safety data sheet
In order to feel refreshed and eager to face the workda
Likely to cause strong disagreement
Most effective form of advertising

2. Attributes
Chains of amino acid molecules used in all cell functions & body growth
Qualities
Range from 15-30%
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

3. Everything we do (good or bad) elicits a response from others
Emotional stability allows us to?
Best method when dealing with difficult clients is to agree with them and
Golden rules of human relations teach that every action brings about a reaction
In order to feel refreshed and eager to face the workda

4. Proper functioning of organs
Qualities
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Physical exercise has many positive effects on our bodie.
As an esthetician you are percieved as a kind of caregivers so it is important to?

5. Personal Hygiene
Care taken by the individual to preserve health
Measure of heat units; measures food energy for the body
Emotional stability allows us to?
Golden rules of human relations teach that every action brings about a reaction

6. Communication Skills
Not likely to cause strong disagreement
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Skills - such as active listening - that help you share feelings - thoughts - and information with others
A fundamental factor in human relations has to do with how ______ we are feeling:

7. Good posture
Holding your shoulders level & relaxed
Listening to a client & then repeating in your own words what you think the client is telling you
Words - voice inflections & facial expresions
Good - nutritious food has many effects

8. Ethics
Moral principles we live and work by
An effective way to stay calm when under stress
Care taken by the individual to preserve health
Emotional stability allows us to?

9. Carbohydrates
Asking a cient to make a future appointment before leaving the skin care center
Golden rules of human relations teach that every action brings about a reaction
The science that deals with healthful living
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

10. Professional image
Not likely to cause strong disagreement
Another name for public hygiene
That which propels you to do something is...
As an esthetician - consist of outward appearance & conduct

11. Carpal Tunnel Syndrome
The science that deals with healthful living
A condition that numbs and weakens the hands & can eventually affect the ability to work
That which propels you to do something is...
Not likely to cause strong disagreement

12. Hygiene
Likely to cause strong disagreement
Calories
Good - nutritious food has many effects
The science that deals with healthful living

13. Discretion
As an esthetician - consist of outward appearance & conduct
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
An effective way to stay calm when under stress
A well developed attitude

14. When you are receptive - you are...
Physical exercise has many positive effects on our bodie.
Measure of heat units; measures food energy for the body
Another name for public hygiene
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

15. Oral Hygiene
A fundamental factor in human relations has to do with how ______ we are feeling:
As an esthetician - consist of outward appearance & conduct
Primary purpose of the consultation form
Maintaining healthy teeth & keeping breath sweet

16. Having values & goals
Most effective form of advertising
A well developed attitude
Decline service
Combination of understanding - empathy & acceptance

17. Is vital to succcess
Golden rules of human relations teach that every action brings about a reaction
The best way to understand others is to begin with a firm understanding of
Building self-esteem is important
As an esthetician spending a great deal of time on your feet - proper foot care

18. Ethics
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Emotional stability allows us to?
Art of effectively sharing information between 2 or more people
The science that deals with healthful living

19. Yourself
Care taken by the individual to preserve health
Emotional stability allows us to?
A well developed attitude
The best way to understand others is to begin with a firm understanding of

20. You can communicate through...
Good - nutritious food has many effects
Listening to a client & then repeating in your own words what you think the client is telling you
Words - voice inflections & facial expresions
How often should a client consultation be done before a service:

21. Protein requirements
Calories
Art of effectively sharing information between 2 or more people
Range from 15-30%
Maintaining healthy teeth & keeping breath sweet

22. Proffesional image
Establishing a routine for sleep - meals - & other daily requirements
An effective way to stay calm when under stress
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

23. MSDS stands for...
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Good - nutritious food has many effects
We have satisfied when we feel self-love & acceptance
Material safety data sheet

24. What should you do if a client has an infection?
Decline service
Moral principles we live and work by
Characteristics - such as size of the container - aroma or specific ingredients
That which propels you to do something is...

25. Act professionally
That which propels you to do something is...
If we understand the needs and motives of others - we are better able to?
Maintaining cleanliness & healthfulness every day
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

26. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Range from 15-30%
Care taken by the individual to preserve health
Moral principles we live and work by

27. Ergonomics
As an esthetician you are percieved as a kind of caregivers so it is important to?
Likely to cause strong disagreement
Engineering science that studies the relation between workers & their environment
Words - voice inflections & facial expresions

28. Reflective listening
Listening to a client & then repeating in your own words what you think the client is telling you
Measure of heat units; measures food energy for the body
That which propels you to do something is...
Most effective form of advertising

29. Preventing a variety of illnesses
Maintaining cleanliness & healthfulness every day
Not likely to cause strong disagreement
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Good - nutritious food has many effects

30. Motivation
That which propels you to do something is...
Smile - shake hands firmly and direct eye contact and introduce yourself
As an esthetician spending a great deal of time on your feet - proper foot care
Qualities

31. Proteins
Range from 15-30%
Chains of amino acid molecules used in all cell functions & body growth
Care taken by the individual to preserve health
That which propels you to do something is...

32. Ergonomics
Not likely to cause strong disagreement
A condition that numbs and weakens the hands & can eventually affect the ability to work
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Holding your shoulders level & relaxed

33. Maintain good posture
As an esthetician spending a great deal of time on your feet - proper foot care
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Qualities
If we understand the needs and motives of others - we are better able to?

34. Sensitivity
Being fully attentive to what the other person is saying
Engineering science that studies the relation between workers & their environment
Care taken by the individual to preserve health
Combination of understanding - empathy & acceptance

35. What you believe and think
Good - nutritious food has many effects
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Your attitude is a reflection of?
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

36. Energy in food is measured by...
Not likely to cause strong disagreement
Calories
Ability to understand people
Emotional stability allows us to?

37. Secure
Moral principles we live and work by
A fundamental factor in human relations has to do with how ______ we are feeling:
Listening to a client & then repeating in your own words what you think the client is telling you
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

38. Non-controversial
Not likely to cause strong disagreement
Maintaining cleanliness & healthfulness every day
Steps taken by the government to preserve health
How often should a client consultation be done before a service:

39. Emotional needs
Likely to cause strong disagreement
Maintaining healthy teeth & keeping breath sweet
Combination of understanding - empathy & acceptance
We have satisfied when we feel self-love & acceptance

40. Take deep breaths
Maintaining healthy teeth & keeping breath sweet
Principles of good character
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
An effective way to stay calm when under stress

41. Communication
An effective way to stay calm when under stress
Art of effectively sharing information between 2 or more people
A well developed attitude
Golden rules of human relations teach that every action brings about a reaction

42. Rebooking
You can help create a stress - free environment by focusing on...
Care taken by the individual to preserve health
Asking a cient to make a future appointment before leaving the skin care center
Skills - such as active listening - that help you share feelings - thoughts - and information with others

43. Achieving balance
That which propels you to do something is...
The key to a happy and productive life.
Being fully attentive to what the other person is saying
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

44. Being a good listener
Good - nutritious food has many effects
Being fully attentive to what the other person is saying
Chains of amino acid molecules used in all cell functions & body growth
That which propels you to do something is...

45. Express emotions appropriately
Principles of good character
Emotional stability allows us to?
Engineering science that studies the relation between workers & their environment
Asking a cient to make a future appointment before leaving the skin care center

46. Critical
Asking a cient to make a future appointment before leaving the skin care center
Being tactful means being straightfoward but not too...
Most effective form of advertising
Range from 15-30%

47. Human relations
Engineering science that studies the relation between workers & their environment
An effective way to stay calm when under stress
Ability to understand people
Asking a cient to make a future appointment before leaving the skin care center

48. RDA
Qualities
A fundamental factor in human relations has to do with how ______ we are feeling:
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Building self-esteem is important

49. Helpful in reducing stress
The science that deals with healthful living
Establishing a routine for sleep - meals - & other daily requirements
Golden rules of human relations teach that every action brings about a reaction
Material safety data sheet

50. Take care of yourself
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
As an esthetician you are percieved as a kind of caregivers so it is important to?
Being fully attentive to what the other person is saying
Calories