Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Personal hygiene
Maintaining cleanliness & healthfulness every day
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Principles of good character
Listening to a client & then repeating in your own words what you think the client is telling you

2. Non-controversial
Emotional stability allows us to?
Words - voice inflections & facial expresions
Maintaining cleanliness & healthfulness every day
Not likely to cause strong disagreement

3. Product feature
Words - voice inflections & facial expresions
Likely to cause strong disagreement
Characteristics - such as size of the container - aroma or specific ingredients
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

4. When you meet a new client for the first time - you should...
Emotional stability allows us to?
Maintaining cleanliness & healthfulness every day
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Smile - shake hands firmly and direct eye contact and introduce yourself

5. Good posture
Holding your shoulders level & relaxed
The best way to understand others is to begin with a firm understanding of
The key to a happy and productive life.
Moral principles we live and work by

6. Proper functioning of organs
As an esthetician spending a great deal of time on your feet - proper foot care
Establishing a routine for sleep - meals - & other daily requirements
Your attitude is a reflection of?
Physical exercise has many positive effects on our bodie.

7. Express emotions appropriately
Steps taken by the government to preserve health
Holding your shoulders level & relaxed
Emotional stability allows us to?
Combination of understanding - empathy & acceptance

8. Controversial
Principles of good character
Maintaining healthy teeth & keeping breath sweet
Likely to cause strong disagreement
Establishing a routine for sleep - meals - & other daily requirements

9. Proffesional image
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Best method when dealing with difficult clients is to agree with them and
Good - nutritious food has many effects
Qualities

10. Rebooking
Decline service
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Asking a cient to make a future appointment before leaving the skin care center
Establishing a routine for sleep - meals - & other daily requirements

11. Renew yourself with relaxation
A well developed attitude
In order to feel refreshed and eager to face the workda
Maintaining cleanliness & healthfulness every day
Maintaining healthy teeth & keeping breath sweet

12. Energy in food is measured by...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Calories
The best way to understand others is to begin with a firm understanding of
Another name for public hygiene

13. Having values & goals
A well developed attitude
Good - nutritious food has many effects
Physical exercise has many positive effects on our bodie.
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

14. Sensitivity
How often should a client consultation be done before a service:
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
As an esthetician spending a great deal of time on your feet - proper foot care
Combination of understanding - empathy & acceptance

15. Ergonomics
A well developed attitude
Engineering science that studies the relation between workers & their environment
Listening to a client & then repeating in your own words what you think the client is telling you
Likely to cause strong disagreement

16. Public Hygiene
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Steps taken by the government to preserve health
Another name for public hygiene
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

17. Proteins
Establishing a routine for sleep - meals - & other daily requirements
Your attitude is a reflection of?
Words - voice inflections & facial expresions
Chains of amino acid molecules used in all cell functions & body growth

18. Personal Hygiene
As an esthetician spending a great deal of time on your feet - proper foot care
Building self-esteem is important
Listening to a client & then repeating in your own words what you think the client is telling you
Care taken by the individual to preserve health

19. Being a good listener
You can help create a stress - free environment by focusing on...
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
As an esthetician you are percieved as a kind of caregivers so it is important to?
Being fully attentive to what the other person is saying

20. Reflective listening
Range from 15-30%
Decline service
Listening to a client & then repeating in your own words what you think the client is telling you
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

21. Gather some basic information about the client
Ability to understand people
Primary purpose of the consultation form
An effective way to stay calm when under stress
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

22. Preventing a variety of illnesses
Good - nutritious food has many effects
Another name for public hygiene
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Holding your shoulders level & relaxed

23. Communication
Characteristics - such as size of the container - aroma or specific ingredients
As an esthetician spending a great deal of time on your feet - proper foot care
Art of effectively sharing information between 2 or more people
Chains of amino acid molecules used in all cell functions & body growth

24. Human relations
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Steps taken by the government to preserve health
Ability to understand people
Being tactful means being straightfoward but not too...

25. What should you do if a client has an infection?
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Establishing a routine for sleep - meals - & other daily requirements
Characteristics - such as size of the container - aroma or specific ingredients
Decline service

26. Ethics
Moral principles we live and work by
Being tactful means being straightfoward but not too...
As an esthetician you are percieved as a kind of caregivers so it is important to?
In order to feel refreshed and eager to face the workda

27. You can communicate through...
Words - voice inflections & facial expresions
Measure of heat units; measures food energy for the body
Another name for public hygiene
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

28. Motivation
Your attitude is a reflection of?
Art of effectively sharing information between 2 or more people
Moral principles we live and work by
That which propels you to do something is...

29. Take deep breaths
Golden rules of human relations teach that every action brings about a reaction
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
As an esthetician spending a great deal of time on your feet - proper foot care
An effective way to stay calm when under stress

30. Critical
A fundamental factor in human relations has to do with how ______ we are feeling:
Being tactful means being straightfoward but not too...
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Best method when dealing with difficult clients is to agree with them and

31. Sanitation
Maintaining cleanliness & healthfulness every day
Combination of understanding - empathy & acceptance
Good - nutritious food has many effects
Another name for public hygiene

32. Is vital to succcess
Building self-esteem is important
As an esthetician you are percieved as a kind of caregivers so it is important to?
Characteristics - such as size of the container - aroma or specific ingredients
Material safety data sheet

33. RDA
In order to feel refreshed and eager to face the workda
The key to a happy and productive life.
A condition that numbs and weakens the hands & can eventually affect the ability to work
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

34. Ethics
As an esthetician spending a great deal of time on your feet - proper foot care
You can help create a stress - free environment by focusing on...
Another name for public hygiene
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

35. Maintain good posture
Characteristics - such as size of the container - aroma or specific ingredients
You can help create a stress - free environment by focusing on...
We have satisfied when we feel self-love & acceptance
As an esthetician spending a great deal of time on your feet - proper foot care

36. When you are receptive - you are...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Being tactful means being straightfoward but not too...
Daily maintance of cleanliness by practicing good sanitizing habits
Care taken by the individual to preserve health

37. What you believe and think
Steps taken by the government to preserve health
Your attitude is a reflection of?
As an esthetician spending a great deal of time on your feet - proper foot care
Building self-esteem is important

38. Achieving balance
Measure of heat units; measures food energy for the body
Golden rules of human relations teach that every action brings about a reaction
Maintaining cleanliness & healthfulness every day
The key to a happy and productive life.

39. Act professionally
An effective way to stay calm when under stress
Art of effectively sharing information between 2 or more people
If we understand the needs and motives of others - we are better able to?
Physical exercise has many positive effects on our bodie.

40. Calories
Physical exercise has many positive effects on our bodie.
Measure of heat units; measures food energy for the body
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Asking a cient to make a future appointment before leaving the skin care center

41. Attributes
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Qualities
Maintaining cleanliness & healthfulness every day
Building self-esteem is important

42. Everything we do (good or bad) elicits a response from others
Establishing a routine for sleep - meals - & other daily requirements
Golden rules of human relations teach that every action brings about a reaction
Another name for public hygiene
As an esthetician spending a great deal of time on your feet - proper foot care

43. Yourself
The best way to understand others is to begin with a firm understanding of
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Your attitude is a reflection of?
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

44. Hygiene
The science that deals with healthful living
Best method when dealing with difficult clients is to agree with them and
That which propels you to do something is...
Qualities

45. Word of mouth
Primary purpose of the consultation form
The best way to understand others is to begin with a firm understanding of
Maintaining healthy teeth & keeping breath sweet
Most effective form of advertising

46. Communication Skills
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Steps taken by the government to preserve health
Asking a cient to make a future appointment before leaving the skin care center
Art of effectively sharing information between 2 or more people

47. Professional image
As an esthetician - consist of outward appearance & conduct
Holding your shoulders level & relaxed
That which propels you to do something is...
Being tactful means being straightfoward but not too...

48. Discretion
Not likely to cause strong disagreement
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Steps taken by the government to preserve health
As an esthetician you are percieved as a kind of caregivers so it is important to?

49. Oral Hygiene
In order to feel refreshed and eager to face the workda
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Characteristics - such as size of the container - aroma or specific ingredients
Maintaining healthy teeth & keeping breath sweet

50. Ergonomics
A condition that numbs and weakens the hands & can eventually affect the ability to work
You can help create a stress - free environment by focusing on...
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Moral principles we live and work by