Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Secure
Listening to a client & then repeating in your own words what you think the client is telling you
A fundamental factor in human relations has to do with how ______ we are feeling:
Primary purpose of the consultation form
Principles of good character

2. Take deep breaths
An effective way to stay calm when under stress
Golden rules of human relations teach that every action brings about a reaction
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Being tactful means being straightfoward but not too...

3. Oral Hygiene
How often should a client consultation be done before a service:
Decline service
If we understand the needs and motives of others - we are better able to?
Maintaining healthy teeth & keeping breath sweet

4. Act professionally
As an esthetician you are percieved as a kind of caregivers so it is important to?
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
If we understand the needs and motives of others - we are better able to?
Primary purpose of the consultation form

5. When you meet a new client for the first time - you should...
Moral principles we live and work by
Range from 15-30%
Smile - shake hands firmly and direct eye contact and introduce yourself
Combination of understanding - empathy & acceptance

6. Personal hygiene
The key to a happy and productive life.
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Characteristics - such as size of the container - aroma or specific ingredients
Maintaining cleanliness & healthfulness every day

7. You can communicate through...
Words - voice inflections & facial expresions
Golden rules of human relations teach that every action brings about a reaction
Smile - shake hands firmly and direct eye contact and introduce yourself
Primary purpose of the consultation form

8. Express emotions appropriately
Calories
Establishing a routine for sleep - meals - & other daily requirements
As an esthetician spending a great deal of time on your feet - proper foot care
Emotional stability allows us to?

9. What should you do if a client has an infection?
Likely to cause strong disagreement
Decline service
A condition that numbs and weakens the hands & can eventually affect the ability to work
Maintaining healthy teeth & keeping breath sweet

10. Renew yourself with relaxation
As an esthetician - consist of outward appearance & conduct
In order to feel refreshed and eager to face the workda
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Words - voice inflections & facial expresions

11. Ethics
Characteristics - such as size of the container - aroma or specific ingredients
Your attitude is a reflection of?
Establishing a routine for sleep - meals - & other daily requirements
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

12. Protein requirements
Most effective form of advertising
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Range from 15-30%
Engineering science that studies the relation between workers & their environment

13. Professional image
As an esthetician spending a great deal of time on your feet - proper foot care
As an esthetician - consist of outward appearance & conduct
Likely to cause strong disagreement
The best way to understand others is to begin with a firm understanding of

14. Team work
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
As an esthetician you are percieved as a kind of caregivers so it is important to?
Material safety data sheet
You can help create a stress - free environment by focusing on...

15. Rebooking
Asking a cient to make a future appointment before leaving the skin care center
Qualities
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Care taken by the individual to preserve health

16. Calories
Measure of heat units; measures food energy for the body
Being fully attentive to what the other person is saying
As an esthetician - consist of outward appearance & conduct
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

17. Stress
A fundamental factor in human relations has to do with how ______ we are feeling:
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Principles of good character
Golden rules of human relations teach that every action brings about a reaction

18. Ethics
Likely to cause strong disagreement
Golden rules of human relations teach that every action brings about a reaction
Moral principles we live and work by
Establishing a routine for sleep - meals - & other daily requirements

19. Product feature
Your attitude is a reflection of?
Qualities
Chains of amino acid molecules used in all cell functions & body growth
Characteristics - such as size of the container - aroma or specific ingredients

20. Carpal Tunnel Syndrome
A condition that numbs and weakens the hands & can eventually affect the ability to work
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Steps taken by the government to preserve health
Being tactful means being straightfoward but not too...

21. Take care of yourself
How often should a client consultation be done before a service:
As an esthetician you are percieved as a kind of caregivers so it is important to?
Words - voice inflections & facial expresions
Chains of amino acid molecules used in all cell functions & body growth

22. When you are receptive - you are...
Characteristics - such as size of the container - aroma or specific ingredients
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Art of effectively sharing information between 2 or more people
Maintaining cleanliness & healthfulness every day

23. Offer to remedy the situation
Asking a cient to make a future appointment before leaving the skin care center
Characteristics - such as size of the container - aroma or specific ingredients
Moral principles we live and work by
Best method when dealing with difficult clients is to agree with them and

24. Being a good listener
A fundamental factor in human relations has to do with how ______ we are feeling:
Material safety data sheet
Listening to a client & then repeating in your own words what you think the client is telling you
Being fully attentive to what the other person is saying

25. Sanitation
Another name for public hygiene
Good - nutritious food has many effects
We have satisfied when we feel self-love & acceptance
An effective way to stay calm when under stress

26. Every time
Steps taken by the government to preserve health
How often should a client consultation be done before a service:
The key to a happy and productive life.
Being fully attentive to what the other person is saying

27. Proffesional image
Chains of amino acid molecules used in all cell functions & body growth
Calories
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Skills - such as active listening - that help you share feelings - thoughts - and information with others

28. What you believe and think
As an esthetician you are percieved as a kind of caregivers so it is important to?
In order to feel refreshed and eager to face the workda
Your attitude is a reflection of?
Building self-esteem is important

29. Critical
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Listening to a client & then repeating in your own words what you think the client is telling you
Smile - shake hands firmly and direct eye contact and introduce yourself
Being tactful means being straightfoward but not too...

30. Having values & goals
You can help create a stress - free environment by focusing on...
Principles of good character
Combination of understanding - empathy & acceptance
A well developed attitude

31. Personal hygiene
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Chains of amino acid molecules used in all cell functions & body growth
Daily maintance of cleanliness by practicing good sanitizing habits
How often should a client consultation be done before a service:

32. Preventing a variety of illnesses
Good - nutritious food has many effects
Principles of good character
The key to a happy and productive life.
Golden rules of human relations teach that every action brings about a reaction

33. Motivation
Golden rules of human relations teach that every action brings about a reaction
We have satisfied when we feel self-love & acceptance
In order to feel refreshed and eager to face the workda
That which propels you to do something is...

34. Proteins
Chains of amino acid molecules used in all cell functions & body growth
Qualities
Decline service
As an esthetician you are percieved as a kind of caregivers so it is important to?

35. Everything we do (good or bad) elicits a response from others
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Golden rules of human relations teach that every action brings about a reaction
Most effective form of advertising
Care taken by the individual to preserve health

36. Carbohydrates
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Being tactful means being straightfoward but not too...
Likely to cause strong disagreement
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

37. Ergonomics
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Principles of good character
Engineering science that studies the relation between workers & their environment
As an esthetician you are percieved as a kind of caregivers so it is important to?

38. Yourself
Material safety data sheet
Another name for public hygiene
The best way to understand others is to begin with a firm understanding of
You can help create a stress - free environment by focusing on...

39. Proper functioning of organs
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Physical exercise has many positive effects on our bodie.
Characteristics - such as size of the container - aroma or specific ingredients
Being fully attentive to what the other person is saying

40. Energy in food is measured by...
Calories
We have satisfied when we feel self-love & acceptance
Being fully attentive to what the other person is saying
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

41. Word of mouth
Most effective form of advertising
Art of effectively sharing information between 2 or more people
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Physical exercise has many positive effects on our bodie.

42. Emotional needs
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
We have satisfied when we feel self-love & acceptance

43. Helpful in reducing stress
Establishing a routine for sleep - meals - & other daily requirements
As an esthetician - consist of outward appearance & conduct
As an esthetician you are percieved as a kind of caregivers so it is important to?
An effective way to stay calm when under stress

44. Reflective listening
Listening to a client & then repeating in your own words what you think the client is telling you
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Smile - shake hands firmly and direct eye contact and introduce yourself

45. Gather some basic information about the client
Building self-esteem is important
Primary purpose of the consultation form
Words - voice inflections & facial expresions
Measure of heat units; measures food energy for the body

46. Non-controversial
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Golden rules of human relations teach that every action brings about a reaction
Not likely to cause strong disagreement

47. Communication
Art of effectively sharing information between 2 or more people
In order to feel refreshed and eager to face the workda
As an esthetician you are percieved as a kind of caregivers so it is important to?
Moral principles we live and work by

48. Ethics
Best method when dealing with difficult clients is to agree with them and
Decline service
A fundamental factor in human relations has to do with how ______ we are feeling:
Principles of good character

49. Attributes
We have satisfied when we feel self-love & acceptance
Qualities
Decline service
A well developed attitude

50. Public Hygiene
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Qualities
Ability to understand people
Steps taken by the government to preserve health