Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Achieving balance
The key to a happy and productive life.
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Best method when dealing with difficult clients is to agree with them and
Maintaining healthy teeth & keeping breath sweet

2. Helpful in reducing stress
Words - voice inflections & facial expresions
Listening to a client & then repeating in your own words what you think the client is telling you
Establishing a routine for sleep - meals - & other daily requirements
Characteristics - such as size of the container - aroma or specific ingredients

3. Public Hygiene
Care taken by the individual to preserve health
Steps taken by the government to preserve health
Being tactful means being straightfoward but not too...
Likely to cause strong disagreement

4. Discretion
If we understand the needs and motives of others - we are better able to?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Decline service
Listening to a client & then repeating in your own words what you think the client is telling you

5. Word of mouth
You can help create a stress - free environment by focusing on...
Good - nutritious food has many effects
Most effective form of advertising
Ability to understand people

6. Hygiene
How often should a client consultation be done before a service:
Art of effectively sharing information between 2 or more people
The science that deals with healthful living
Most effective form of advertising

7. You can communicate through...
Likely to cause strong disagreement
Words - voice inflections & facial expresions
Maintaining healthy teeth & keeping breath sweet
A condition that numbs and weakens the hands & can eventually affect the ability to work

8. Being a good listener
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Being tactful means being straightfoward but not too...
Being fully attentive to what the other person is saying
Daily maintance of cleanliness by practicing good sanitizing habits

9. Proteins
Chains of amino acid molecules used in all cell functions & body growth
Physical exercise has many positive effects on our bodie.
Care taken by the individual to preserve health
As an esthetician - consist of outward appearance & conduct

10. Proper functioning of organs
Chains of amino acid molecules used in all cell functions & body growth
Primary purpose of the consultation form
Your attitude is a reflection of?
Physical exercise has many positive effects on our bodie.

11. Energy in food is measured by...
Asking a cient to make a future appointment before leaving the skin care center
Calories
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Engineering science that studies the relation between workers & their environment

12. Non-controversial
Not likely to cause strong disagreement
Qualities
An effective way to stay calm when under stress
Care taken by the individual to preserve health

13. Preventing a variety of illnesses
Calories
Characteristics - such as size of the container - aroma or specific ingredients
Good - nutritious food has many effects
Physical exercise has many positive effects on our bodie.

14. When you meet a new client for the first time - you should...
We have satisfied when we feel self-love & acceptance
Ability to understand people
Smile - shake hands firmly and direct eye contact and introduce yourself
Listening to a client & then repeating in your own words what you think the client is telling you

15. Gather some basic information about the client
An effective way to stay calm when under stress
Daily maintance of cleanliness by practicing good sanitizing habits
Building self-esteem is important
Primary purpose of the consultation form

16. Carbohydrates
Care taken by the individual to preserve health
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Smile - shake hands firmly and direct eye contact and introduce yourself
In order to feel refreshed and eager to face the workda

17. Reflective listening
Qualities
Listening to a client & then repeating in your own words what you think the client is telling you
Daily maintance of cleanliness by practicing good sanitizing habits
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

18. Ergonomics
Engineering science that studies the relation between workers & their environment
The science that deals with healthful living
Emotional stability allows us to?
That which propels you to do something is...

19. Personal hygiene
A well developed attitude
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Daily maintance of cleanliness by practicing good sanitizing habits
Measure of heat units; measures food energy for the body

20. Proffesional image
Good - nutritious food has many effects
Your attitude is a reflection of?
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Primary purpose of the consultation form

21. Calories
Being fully attentive to what the other person is saying
Measure of heat units; measures food energy for the body
Likely to cause strong disagreement
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

22. Good posture
Holding your shoulders level & relaxed
Listening to a client & then repeating in your own words what you think the client is telling you
Being tactful means being straightfoward but not too...
Ability to understand people

23. Express emotions appropriately
We have satisfied when we feel self-love & acceptance
Chains of amino acid molecules used in all cell functions & body growth
Emotional stability allows us to?
Asking a cient to make a future appointment before leaving the skin care center

24. Personal Hygiene
Calories
Another name for public hygiene
Care taken by the individual to preserve health
A condition that numbs and weakens the hands & can eventually affect the ability to work

25. Controversial
Likely to cause strong disagreement
Best method when dealing with difficult clients is to agree with them and
Range from 15-30%
Ability to understand people

26. Attributes
Qualities
Decline service
Primary purpose of the consultation form
Physical exercise has many positive effects on our bodie.

27. Ethics
Golden rules of human relations teach that every action brings about a reaction
Being fully attentive to what the other person is saying
You can help create a stress - free environment by focusing on...
Principles of good character

28. Critical
Best method when dealing with difficult clients is to agree with them and
Your attitude is a reflection of?
Being tactful means being straightfoward but not too...
Steps taken by the government to preserve health

29. Sensitivity
Good - nutritious food has many effects
Combination of understanding - empathy & acceptance
Daily maintance of cleanliness by practicing good sanitizing habits
If we understand the needs and motives of others - we are better able to?

30. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Good - nutritious food has many effects
Care taken by the individual to preserve health
You can help create a stress - free environment by focusing on...

31. Ethics
Art of effectively sharing information between 2 or more people
The best way to understand others is to begin with a firm understanding of
Listening to a client & then repeating in your own words what you think the client is telling you
Moral principles we live and work by

32. Yourself
As an esthetician spending a great deal of time on your feet - proper foot care
Another name for public hygiene
The best way to understand others is to begin with a firm understanding of
Not likely to cause strong disagreement

33. Communication Skills
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Skills - such as active listening - that help you share feelings - thoughts - and information with others
A well developed attitude
Listening to a client & then repeating in your own words what you think the client is telling you

34. Personal hygiene
Asking a cient to make a future appointment before leaving the skin care center
Characteristics - such as size of the container - aroma or specific ingredients
Maintaining cleanliness & healthfulness every day
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

35. Take care of yourself
Not likely to cause strong disagreement
As an esthetician you are percieved as a kind of caregivers so it is important to?
Maintaining cleanliness & healthfulness every day
Your attitude is a reflection of?

36. Oral Hygiene
Maintaining healthy teeth & keeping breath sweet
Calories
Skills - such as active listening - that help you share feelings - thoughts - and information with others
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

37. Carpal Tunnel Syndrome
Ability to understand people
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
A condition that numbs and weakens the hands & can eventually affect the ability to work
Best method when dealing with difficult clients is to agree with them and

38. Ethics
If we understand the needs and motives of others - we are better able to?
How often should a client consultation be done before a service:
Asking a cient to make a future appointment before leaving the skin care center
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

39. Product feature
Smile - shake hands firmly and direct eye contact and introduce yourself
Care taken by the individual to preserve health
Qualities
Characteristics - such as size of the container - aroma or specific ingredients

40. RDA
As an esthetician - consist of outward appearance & conduct
If we understand the needs and motives of others - we are better able to?
Likely to cause strong disagreement
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

41. Having values & goals
Building self-esteem is important
A well developed attitude
As an esthetician spending a great deal of time on your feet - proper foot care
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

42. Professional image
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Listening to a client & then repeating in your own words what you think the client is telling you
As an esthetician - consist of outward appearance & conduct
A fundamental factor in human relations has to do with how ______ we are feeling:

43. Ergonomics
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Chains of amino acid molecules used in all cell functions & body growth

44. Rebooking
Decline service
You can help create a stress - free environment by focusing on...
Asking a cient to make a future appointment before leaving the skin care center
A well developed attitude

45. Sanitation
Steps taken by the government to preserve health
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Another name for public hygiene
Range from 15-30%

46. Is vital to succcess
Moral principles we live and work by
Daily maintance of cleanliness by practicing good sanitizing habits
Building self-esteem is important
Emotional stability allows us to?

47. What should you do if a client has an infection?
Decline service
A condition that numbs and weakens the hands & can eventually affect the ability to work
The key to a happy and productive life.
Being tactful means being straightfoward but not too...

48. Emotional needs
You can help create a stress - free environment by focusing on...
We have satisfied when we feel self-love & acceptance
How often should a client consultation be done before a service:
Golden rules of human relations teach that every action brings about a reaction

49. Secure
You can help create a stress - free environment by focusing on...
A fundamental factor in human relations has to do with how ______ we are feeling:
A condition that numbs and weakens the hands & can eventually affect the ability to work
Words - voice inflections & facial expresions

50. What you believe and think
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
A condition that numbs and weakens the hands & can eventually affect the ability to work
Your attitude is a reflection of?
Characteristics - such as size of the container - aroma or specific ingredients