Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Personal hygiene
Being fully attentive to what the other person is saying
Good - nutritious food has many effects
We have satisfied when we feel self-love & acceptance
Maintaining cleanliness & healthfulness every day

2. Maintain good posture
Another name for public hygiene
As an esthetician spending a great deal of time on your feet - proper foot care
A fundamental factor in human relations has to do with how ______ we are feeling:
Material safety data sheet

3. Emotional needs
Listening to a client & then repeating in your own words what you think the client is telling you
Range from 15-30%
Principles of good character
We have satisfied when we feel self-love & acceptance

4. Sanitation
Another name for public hygiene
Engineering science that studies the relation between workers & their environment
How often should a client consultation be done before a service:
A well developed attitude

5. Carpal Tunnel Syndrome
A condition that numbs and weakens the hands & can eventually affect the ability to work
Being tactful means being straightfoward but not too...
Calories
Listening to a client & then repeating in your own words what you think the client is telling you

6. What should you do if a client has an infection?
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
A well developed attitude
Emotional stability allows us to?
Decline service

7. Human relations
Ability to understand people
Combination of understanding - empathy & acceptance
Range from 15-30%
The science that deals with healthful living

8. Team work
Maintaining cleanliness & healthfulness every day
You can help create a stress - free environment by focusing on...
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Primary purpose of the consultation form

9. Secure
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
A fundamental factor in human relations has to do with how ______ we are feeling:
Likely to cause strong disagreement
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

10. Preventing a variety of illnesses
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
An effective way to stay calm when under stress
Calories
Good - nutritious food has many effects

11. Communication
Principles of good character
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Art of effectively sharing information between 2 or more people
Chains of amino acid molecules used in all cell functions & body growth

12. Carbohydrates
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Building self-esteem is important
Ability to understand people
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

13. Ergonomics
Range from 15-30%
Decline service
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Steps taken by the government to preserve health

14. Having values & goals
An effective way to stay calm when under stress
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
A well developed attitude
Being fully attentive to what the other person is saying

15. Ergonomics
A condition that numbs and weakens the hands & can eventually affect the ability to work
Engineering science that studies the relation between workers & their environment
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Building self-esteem is important

16. Non-controversial
As an esthetician spending a great deal of time on your feet - proper foot care
Moral principles we live and work by
Ability to understand people
Not likely to cause strong disagreement

17. Achieving balance
The best way to understand others is to begin with a firm understanding of
Maintaining cleanliness & healthfulness every day
The key to a happy and productive life.
Moral principles we live and work by

18. What you believe and think
Your attitude is a reflection of?
Being fully attentive to what the other person is saying
The key to a happy and productive life.
Material safety data sheet

19. Helpful in reducing stress
If we understand the needs and motives of others - we are better able to?
Primary purpose of the consultation form
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Establishing a routine for sleep - meals - & other daily requirements

20. Energy in food is measured by...
You can help create a stress - free environment by focusing on...
Not likely to cause strong disagreement
Best method when dealing with difficult clients is to agree with them and
Calories

21. Proffesional image
Golden rules of human relations teach that every action brings about a reaction
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Physical exercise has many positive effects on our bodie.
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

22. Ethics
A condition that numbs and weakens the hands & can eventually affect the ability to work
Chains of amino acid molecules used in all cell functions & body growth
Principles of good character
In order to feel refreshed and eager to face the workda

23. Proteins
Moral principles we live and work by
In order to feel refreshed and eager to face the workda
Chains of amino acid molecules used in all cell functions & body growth
Emotional stability allows us to?

24. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Emotional stability allows us to?
Chains of amino acid molecules used in all cell functions & body growth
Golden rules of human relations teach that every action brings about a reaction

25. Ethics
Listening to a client & then repeating in your own words what you think the client is telling you
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Establishing a routine for sleep - meals - & other daily requirements
In order to feel refreshed and eager to face the workda

26. Motivation
The science that deals with healthful living
Good - nutritious food has many effects
That which propels you to do something is...
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

27. You can communicate through...
The best way to understand others is to begin with a firm understanding of
Decline service
Words - voice inflections & facial expresions
In order to feel refreshed and eager to face the workda

28. Oral Hygiene
Being tactful means being straightfoward but not too...
Maintaining healthy teeth & keeping breath sweet
If we understand the needs and motives of others - we are better able to?
Principles of good character

29. Sensitivity
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Best method when dealing with difficult clients is to agree with them and
Combination of understanding - empathy & acceptance
Being fully attentive to what the other person is saying

30. Discretion
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Daily maintance of cleanliness by practicing good sanitizing habits
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Art of effectively sharing information between 2 or more people

31. Product feature
Range from 15-30%
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Characteristics - such as size of the container - aroma or specific ingredients
Moral principles we live and work by

32. Every time
As an esthetician you are percieved as a kind of caregivers so it is important to?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
As an esthetician - consist of outward appearance & conduct
How often should a client consultation be done before a service:

33. Act professionally
Best method when dealing with difficult clients is to agree with them and
If we understand the needs and motives of others - we are better able to?
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

34. Attributes
Likely to cause strong disagreement
The best way to understand others is to begin with a firm understanding of
Emotional stability allows us to?
Qualities

35. RDA
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
In order to feel refreshed and eager to face the workda
We have satisfied when we feel self-love & acceptance
How often should a client consultation be done before a service:

36. Take care of yourself
As an esthetician you are percieved as a kind of caregivers so it is important to?
In order to feel refreshed and eager to face the workda
How often should a client consultation be done before a service:
Calories

37. Rebooking
Holding your shoulders level & relaxed
Asking a cient to make a future appointment before leaving the skin care center
Good - nutritious food has many effects
A condition that numbs and weakens the hands & can eventually affect the ability to work

38. Express emotions appropriately
Physical exercise has many positive effects on our bodie.
Likely to cause strong disagreement
Ability to understand people
Emotional stability allows us to?

39. Controversial
Likely to cause strong disagreement
Calories
That which propels you to do something is...
Primary purpose of the consultation form

40. Everything we do (good or bad) elicits a response from others
Likely to cause strong disagreement
Golden rules of human relations teach that every action brings about a reaction
Listening to a client & then repeating in your own words what you think the client is telling you
Best method when dealing with difficult clients is to agree with them and

41. When you are receptive - you are...
Maintaining cleanliness & healthfulness every day
Asking a cient to make a future appointment before leaving the skin care center
The science that deals with healthful living
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

42. Word of mouth
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Most effective form of advertising
Golden rules of human relations teach that every action brings about a reaction
Art of effectively sharing information between 2 or more people

43. Ethics
Smile - shake hands firmly and direct eye contact and introduce yourself
Being tactful means being straightfoward but not too...
Decline service
Moral principles we live and work by

44. Communication Skills
A fundamental factor in human relations has to do with how ______ we are feeling:
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
As an esthetician spending a great deal of time on your feet - proper foot care
Skills - such as active listening - that help you share feelings - thoughts - and information with others

45. Professional image
As an esthetician - consist of outward appearance & conduct
Asking a cient to make a future appointment before leaving the skin care center
Principles of good character
Care taken by the individual to preserve health

46. Reflective listening
Steps taken by the government to preserve health
As an esthetician spending a great deal of time on your feet - proper foot care
Listening to a client & then repeating in your own words what you think the client is telling you
Being tactful means being straightfoward but not too...

47. Yourself
The best way to understand others is to begin with a firm understanding of
Chains of amino acid molecules used in all cell functions & body growth
Listening to a client & then repeating in your own words what you think the client is telling you
Smile - shake hands firmly and direct eye contact and introduce yourself

48. MSDS stands for...
Material safety data sheet
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Art of effectively sharing information between 2 or more people
Engineering science that studies the relation between workers & their environment

49. Personal hygiene
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Daily maintance of cleanliness by practicing good sanitizing habits
Care taken by the individual to preserve health
As an esthetician you are percieved as a kind of caregivers so it is important to?

50. Offer to remedy the situation
Best method when dealing with difficult clients is to agree with them and
Emotional stability allows us to?
An effective way to stay calm when under stress
Decline service