Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Ethics
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Moral principles we live and work by
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Ability to understand people

2. Team work
You can help create a stress - free environment by focusing on...
Being fully attentive to what the other person is saying
Likely to cause strong disagreement
Ability to understand people

3. Proper functioning of organs
Physical exercise has many positive effects on our bodie.
Words - voice inflections & facial expresions
Care taken by the individual to preserve health
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

4. Calories
Measure of heat units; measures food energy for the body
Another name for public hygiene
As an esthetician spending a great deal of time on your feet - proper foot care
Smile - shake hands firmly and direct eye contact and introduce yourself

5. Personal Hygiene
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Care taken by the individual to preserve health
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Primary purpose of the consultation form

6. When you are receptive - you are...
Holding your shoulders level & relaxed
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Ability to understand people
Emotional stability allows us to?

7. When you meet a new client for the first time - you should...
The key to a happy and productive life.
Words - voice inflections & facial expresions
Art of effectively sharing information between 2 or more people
Smile - shake hands firmly and direct eye contact and introduce yourself

8. Emotional needs
Measure of heat units; measures food energy for the body
An effective way to stay calm when under stress
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
We have satisfied when we feel self-love & acceptance

9. Protein requirements
Decline service
Calories
Words - voice inflections & facial expresions
Range from 15-30%

10. Preventing a variety of illnesses
Ability to understand people
Range from 15-30%
Good - nutritious food has many effects
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

11. Controversial
You can help create a stress - free environment by focusing on...
Likely to cause strong disagreement
Ability to understand people
As an esthetician you are percieved as a kind of caregivers so it is important to?

12. Communication
Smile - shake hands firmly and direct eye contact and introduce yourself
The best way to understand others is to begin with a firm understanding of
Art of effectively sharing information between 2 or more people
Qualities

13. Sensitivity
If we understand the needs and motives of others - we are better able to?
Combination of understanding - empathy & acceptance
As an esthetician you are percieved as a kind of caregivers so it is important to?
Primary purpose of the consultation form

14. Gather some basic information about the client
Ability to understand people
Being fully attentive to what the other person is saying
A condition that numbs and weakens the hands & can eventually affect the ability to work
Primary purpose of the consultation form

15. Reflective listening
Maintaining healthy teeth & keeping breath sweet
Moral principles we live and work by
Listening to a client & then repeating in your own words what you think the client is telling you
Art of effectively sharing information between 2 or more people

16. Word of mouth
Characteristics - such as size of the container - aroma or specific ingredients
Most effective form of advertising
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

17. Helpful in reducing stress
Ability to understand people
The key to a happy and productive life.
Establishing a routine for sleep - meals - & other daily requirements
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

18. Professional image
Listening to a client & then repeating in your own words what you think the client is telling you
As an esthetician - consist of outward appearance & conduct
The best way to understand others is to begin with a firm understanding of
Being tactful means being straightfoward but not too...

19. Proteins
Chains of amino acid molecules used in all cell functions & body growth
Words - voice inflections & facial expresions
Building self-esteem is important
A well developed attitude

20. Attributes
If we understand the needs and motives of others - we are better able to?
Establishing a routine for sleep - meals - & other daily requirements
The key to a happy and productive life.
Qualities

21. Ethics
Art of effectively sharing information between 2 or more people
If we understand the needs and motives of others - we are better able to?
Engineering science that studies the relation between workers & their environment
Principles of good character

22. Yourself
Good - nutritious food has many effects
The best way to understand others is to begin with a firm understanding of
Engineering science that studies the relation between workers & their environment
Measure of heat units; measures food energy for the body

23. Rebooking
Another name for public hygiene
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Asking a cient to make a future appointment before leaving the skin care center
How often should a client consultation be done before a service:

24. Energy in food is measured by...
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Holding your shoulders level & relaxed
Calories
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

25. Personal hygiene
Ability to understand people
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Maintaining cleanliness & healthfulness every day
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

26. Everything we do (good or bad) elicits a response from others
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Golden rules of human relations teach that every action brings about a reaction
Measure of heat units; measures food energy for the body
Care taken by the individual to preserve health

27. What should you do if a client has an infection?
Asking a cient to make a future appointment before leaving the skin care center
Engineering science that studies the relation between workers & their environment
Decline service
Moral principles we live and work by

28. Every time
Range from 15-30%
Your attitude is a reflection of?
How often should a client consultation be done before a service:
A well developed attitude

29. Personal hygiene
Words - voice inflections & facial expresions
Being fully attentive to what the other person is saying
Primary purpose of the consultation form
Daily maintance of cleanliness by practicing good sanitizing habits

30. Secure
Another name for public hygiene
A fundamental factor in human relations has to do with how ______ we are feeling:
Smile - shake hands firmly and direct eye contact and introduce yourself
The science that deals with healthful living

31. Having values & goals
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
A well developed attitude
Most effective form of advertising
Daily maintance of cleanliness by practicing good sanitizing habits

32. Carbohydrates
A well developed attitude
Material safety data sheet
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

33. Express emotions appropriately
Most effective form of advertising
Emotional stability allows us to?
An effective way to stay calm when under stress
Daily maintance of cleanliness by practicing good sanitizing habits

34. Stress
A condition that numbs and weakens the hands & can eventually affect the ability to work
Maintaining healthy teeth & keeping breath sweet
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Skills - such as active listening - that help you share feelings - thoughts - and information with others

35. Take deep breaths
Words - voice inflections & facial expresions
Your attitude is a reflection of?
Engineering science that studies the relation between workers & their environment
An effective way to stay calm when under stress

36. Motivation
Good - nutritious food has many effects
Primary purpose of the consultation form
That which propels you to do something is...
Principles of good character

37. Ethics
Principles of good character
Material safety data sheet
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Art of effectively sharing information between 2 or more people

38. Act professionally
Chains of amino acid molecules used in all cell functions & body growth
Holding your shoulders level & relaxed
Likely to cause strong disagreement
If we understand the needs and motives of others - we are better able to?

39. Being a good listener
Combination of understanding - empathy & acceptance
As an esthetician spending a great deal of time on your feet - proper foot care
You can help create a stress - free environment by focusing on...
Being fully attentive to what the other person is saying

40. Proffesional image
Best method when dealing with difficult clients is to agree with them and
Most effective form of advertising
Golden rules of human relations teach that every action brings about a reaction
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

41. Oral Hygiene
Range from 15-30%
Golden rules of human relations teach that every action brings about a reaction
Maintaining healthy teeth & keeping breath sweet
If we understand the needs and motives of others - we are better able to?

42. Non-controversial
Another name for public hygiene
Listening to a client & then repeating in your own words what you think the client is telling you
Not likely to cause strong disagreement
Asking a cient to make a future appointment before leaving the skin care center

43. Communication Skills
Ability to understand people
Engineering science that studies the relation between workers & their environment
Most effective form of advertising
Skills - such as active listening - that help you share feelings - thoughts - and information with others

44. What you believe and think
Your attitude is a reflection of?
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
The science that deals with healthful living
Most effective form of advertising

45. Maintain good posture
Your attitude is a reflection of?
Skills - such as active listening - that help you share feelings - thoughts - and information with others
As an esthetician spending a great deal of time on your feet - proper foot care
Likely to cause strong disagreement

46. Offer to remedy the situation
Qualities
Establishing a routine for sleep - meals - & other daily requirements
Best method when dealing with difficult clients is to agree with them and
Building self-esteem is important

47. Carpal Tunnel Syndrome
Decline service
Primary purpose of the consultation form
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
A condition that numbs and weakens the hands & can eventually affect the ability to work

48. RDA
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
We have satisfied when we feel self-love & acceptance
Combination of understanding - empathy & acceptance
Engineering science that studies the relation between workers & their environment

49. Ergonomics
A fundamental factor in human relations has to do with how ______ we are feeling:
If we understand the needs and motives of others - we are better able to?
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
As an esthetician you are percieved as a kind of caregivers so it is important to?

50. Renew yourself with relaxation
Decline service
Best method when dealing with difficult clients is to agree with them and
In order to feel refreshed and eager to face the workda
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place