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Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Ergonomics
Ability to understand people
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Likely to cause strong disagreement

2. Preventing a variety of illnesses
Good - nutritious food has many effects
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

3. What should you do if a client has an infection?
Decline service
Daily maintance of cleanliness by practicing good sanitizing habits
How often should a client consultation be done before a service:
We have satisfied when we feel self-love & acceptance

4. Communication
A fundamental factor in human relations has to do with how ______ we are feeling:
Art of effectively sharing information between 2 or more people
Care taken by the individual to preserve health
Listening to a client & then repeating in your own words what you think the client is telling you

5. Professional image
Best method when dealing with difficult clients is to agree with them and
As an esthetician - consist of outward appearance & conduct
Care taken by the individual to preserve health
The best way to understand others is to begin with a firm understanding of

6. Helpful in reducing stress
Establishing a routine for sleep - meals - & other daily requirements
A condition that numbs and weakens the hands & can eventually affect the ability to work
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Another name for public hygiene

7. Every time
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Calories
Characteristics - such as size of the container - aroma or specific ingredients
How often should a client consultation be done before a service:

8. Product feature
Care taken by the individual to preserve health
Calories
Principles of good character
Characteristics - such as size of the container - aroma or specific ingredients

9. Non-controversial
Physical exercise has many positive effects on our bodie.
Not likely to cause strong disagreement
Art of effectively sharing information between 2 or more people
Emotional stability allows us to?

10. Ethics
Principles of good character
Good - nutritious food has many effects
Establishing a routine for sleep - meals - & other daily requirements
A well developed attitude

11. Sanitation
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
If we understand the needs and motives of others - we are better able to?
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Another name for public hygiene

12. Stress
Being tactful means being straightfoward but not too...
Moral principles we live and work by
Holding your shoulders level & relaxed
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

13. Take deep breaths
Engineering science that studies the relation between workers & their environment
Smile - shake hands firmly and direct eye contact and introduce yourself
A fundamental factor in human relations has to do with how ______ we are feeling:
An effective way to stay calm when under stress

14. Achieving balance
Maintaining healthy teeth & keeping breath sweet
Decline service
The key to a happy and productive life.
In order to feel refreshed and eager to face the workda

15. Protein requirements
Steps taken by the government to preserve health
Being fully attentive to what the other person is saying
Another name for public hygiene
Range from 15-30%

16. Human relations
Likely to cause strong disagreement
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
In order to feel refreshed and eager to face the workda
Ability to understand people

17. Good posture
Characteristics - such as size of the container - aroma or specific ingredients
Holding your shoulders level & relaxed
Listening to a client & then repeating in your own words what you think the client is telling you
Moral principles we live and work by

18. Energy in food is measured by...
Calories
An effective way to stay calm when under stress
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
The key to a happy and productive life.

19. Carpal Tunnel Syndrome
That which propels you to do something is...
Characteristics - such as size of the container - aroma or specific ingredients
In order to feel refreshed and eager to face the workda
A condition that numbs and weakens the hands & can eventually affect the ability to work

20. Renew yourself with relaxation
Emotional stability allows us to?
Maintaining cleanliness & healthfulness every day
In order to feel refreshed and eager to face the workda
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

21. Communication Skills
A fundamental factor in human relations has to do with how ______ we are feeling:
Ability to understand people
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Combination of understanding - empathy & acceptance

22. Personal Hygiene
The science that deals with healthful living
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Care taken by the individual to preserve health
Listening to a client & then repeating in your own words what you think the client is telling you

23. What you believe and think
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
An effective way to stay calm when under stress
A well developed attitude
Your attitude is a reflection of?

24. Express emotions appropriately
If we understand the needs and motives of others - we are better able to?
Emotional stability allows us to?
How often should a client consultation be done before a service:
Principles of good character

25. Ergonomics
Decline service
Engineering science that studies the relation between workers & their environment
As an esthetician you are percieved as a kind of caregivers so it is important to?
Art of effectively sharing information between 2 or more people

26. Sensitivity
If we understand the needs and motives of others - we are better able to?
Moral principles we live and work by
Combination of understanding - empathy & acceptance
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

27. Personal hygiene
Qualities
Likely to cause strong disagreement
Maintaining cleanliness & healthfulness every day
Range from 15-30%

28. Team work
Primary purpose of the consultation form
If we understand the needs and motives of others - we are better able to?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
You can help create a stress - free environment by focusing on...

29. Reflective listening
Maintaining healthy teeth & keeping breath sweet
Listening to a client & then repeating in your own words what you think the client is telling you
Asking a cient to make a future appointment before leaving the skin care center
That which propels you to do something is...

30. You can communicate through...
Primary purpose of the consultation form
Ability to understand people
Words - voice inflections & facial expresions
Another name for public hygiene

31. Ethics
Golden rules of human relations teach that every action brings about a reaction
Qualities
Principles of good character
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

32. Motivation
Moral principles we live and work by
That which propels you to do something is...
Likely to cause strong disagreement
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

33. When you are receptive - you are...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Listening to a client & then repeating in your own words what you think the client is telling you
If we understand the needs and motives of others - we are better able to?

34. Act professionally
The key to a happy and productive life.
As an esthetician you are percieved as a kind of caregivers so it is important to?
If we understand the needs and motives of others - we are better able to?
Combination of understanding - empathy & acceptance

35. Rebooking
Being fully attentive to what the other person is saying
Asking a cient to make a future appointment before leaving the skin care center
How often should a client consultation be done before a service:
Smile - shake hands firmly and direct eye contact and introduce yourself

36. Maintain good posture
As an esthetician - consist of outward appearance & conduct
We have satisfied when we feel self-love & acceptance
As an esthetician spending a great deal of time on your feet - proper foot care
Building self-esteem is important

37. Take care of yourself
Calories
Asking a cient to make a future appointment before leaving the skin care center
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
As an esthetician you are percieved as a kind of caregivers so it is important to?

38. Public Hygiene
Being fully attentive to what the other person is saying
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Steps taken by the government to preserve health

39. Critical
The best way to understand others is to begin with a firm understanding of
Asking a cient to make a future appointment before leaving the skin care center
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Being tactful means being straightfoward but not too...

40. When you meet a new client for the first time - you should...
As an esthetician - consist of outward appearance & conduct
Smile - shake hands firmly and direct eye contact and introduce yourself
Golden rules of human relations teach that every action brings about a reaction
Qualities

41. Calories
How often should a client consultation be done before a service:
Being tactful means being straightfoward but not too...
Measure of heat units; measures food energy for the body
Calories

42. Proteins
Words - voice inflections & facial expresions
Chains of amino acid molecules used in all cell functions & body growth
As an esthetician spending a great deal of time on your feet - proper foot care
A well developed attitude

43. Proffesional image
Maintaining cleanliness & healthfulness every day
Maintaining healthy teeth & keeping breath sweet
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
In order to feel refreshed and eager to face the workda

44. Hygiene
Qualities
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
As an esthetician - consist of outward appearance & conduct
The science that deals with healthful living

45. Everything we do (good or bad) elicits a response from others
We have satisfied when we feel self-love & acceptance
Golden rules of human relations teach that every action brings about a reaction
Daily maintance of cleanliness by practicing good sanitizing habits
Calories

46. Word of mouth
Principles of good character
How often should a client consultation be done before a service:
Most effective form of advertising
Not likely to cause strong disagreement

47. Carbohydrates
Words - voice inflections & facial expresions
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Decline service
How often should a client consultation be done before a service:

48. Offer to remedy the situation
Maintaining healthy teeth & keeping breath sweet
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Art of effectively sharing information between 2 or more people
Best method when dealing with difficult clients is to agree with them and

49. Having values & goals
An effective way to stay calm when under stress
A well developed attitude
If we understand the needs and motives of others - we are better able to?
Best method when dealing with difficult clients is to agree with them and

50. Personal hygiene
Range from 15-30%
Golden rules of human relations teach that every action brings about a reaction
Daily maintance of cleanliness by practicing good sanitizing habits
Maintaining healthy teeth & keeping breath sweet

Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Communication skills, Self help skills, Self improvement skills, Productivity skills, Writing skills, Business skills, Thinking skills & More...

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