Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Hygiene
Art of effectively sharing information between 2 or more people
Primary purpose of the consultation form
The science that deals with healthful living
Smile - shake hands firmly and direct eye contact and introduce yourself

2. Oral Hygiene
Chains of amino acid molecules used in all cell functions & body growth
Holding your shoulders level & relaxed
Maintaining healthy teeth & keeping breath sweet
Emotional stability allows us to?

3. Ethics
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Measure of heat units; measures food energy for the body
Not likely to cause strong disagreement

4. Calories
Material safety data sheet
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Measure of heat units; measures food energy for the body

5. Is vital to succcess
As an esthetician you are percieved as a kind of caregivers so it is important to?
Building self-esteem is important
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Asking a cient to make a future appointment before leaving the skin care center

6. Everything we do (good or bad) elicits a response from others
Golden rules of human relations teach that every action brings about a reaction
Calories
Range from 15-30%
Material safety data sheet

7. Proffesional image
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Measure of heat units; measures food energy for the body
Physical exercise has many positive effects on our bodie.
Listening to a client & then repeating in your own words what you think the client is telling you

8. Carbohydrates
As an esthetician - consist of outward appearance & conduct
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Measure of heat units; measures food energy for the body

9. Offer to remedy the situation
Best method when dealing with difficult clients is to agree with them and
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
If we understand the needs and motives of others - we are better able to?
Smile - shake hands firmly and direct eye contact and introduce yourself

10. Express emotions appropriately
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
The science that deals with healthful living
Care taken by the individual to preserve health
Emotional stability allows us to?

11. When you are receptive - you are...
Decline service
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
If we understand the needs and motives of others - we are better able to?

12. Maintain good posture
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
We have satisfied when we feel self-love & acceptance
As an esthetician spending a great deal of time on your feet - proper foot care

13. Motivation
That which propels you to do something is...
Best method when dealing with difficult clients is to agree with them and
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Holding your shoulders level & relaxed

14. What should you do if a client has an infection?
You can help create a stress - free environment by focusing on...
Decline service
Principles of good character
Measure of heat units; measures food energy for the body

15. Professional image
Best method when dealing with difficult clients is to agree with them and
Skills - such as active listening - that help you share feelings - thoughts - and information with others
As an esthetician - consist of outward appearance & conduct
The key to a happy and productive life.

16. Sensitivity
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Engineering science that studies the relation between workers & their environment
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Combination of understanding - empathy & acceptance

17. Proper functioning of organs
Physical exercise has many positive effects on our bodie.
Calories
Characteristics - such as size of the container - aroma or specific ingredients
Chains of amino acid molecules used in all cell functions & body growth

18. Ergonomics
Not likely to cause strong disagreement
Most effective form of advertising
Smile - shake hands firmly and direct eye contact and introduce yourself
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

19. Take care of yourself
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Best method when dealing with difficult clients is to agree with them and
As an esthetician you are percieved as a kind of caregivers so it is important to?
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

20. Achieving balance
Good - nutritious food has many effects
The key to a happy and productive life.
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Establishing a routine for sleep - meals - & other daily requirements

21. RDA
Art of effectively sharing information between 2 or more people
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
How often should a client consultation be done before a service:
Listening to a client & then repeating in your own words what you think the client is telling you

22. Take deep breaths
Being fully attentive to what the other person is saying
As an esthetician - consist of outward appearance & conduct
Combination of understanding - empathy & acceptance
An effective way to stay calm when under stress

23. When you meet a new client for the first time - you should...
Smile - shake hands firmly and direct eye contact and introduce yourself
Words - voice inflections & facial expresions
Maintaining cleanliness & healthfulness every day
Likely to cause strong disagreement

24. Ethics
Smile - shake hands firmly and direct eye contact and introduce yourself
A condition that numbs and weakens the hands & can eventually affect the ability to work
Establishing a routine for sleep - meals - & other daily requirements
Principles of good character

25. Product feature
An effective way to stay calm when under stress
Characteristics - such as size of the container - aroma or specific ingredients
Establishing a routine for sleep - meals - & other daily requirements
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

26. Good posture
Emotional stability allows us to?
Holding your shoulders level & relaxed
Chains of amino acid molecules used in all cell functions & body growth
How often should a client consultation be done before a service:

27. What you believe and think
Building self-esteem is important
Your attitude is a reflection of?
Being tactful means being straightfoward but not too...
Maintaining cleanliness & healthfulness every day

28. Non-controversial
As an esthetician - consist of outward appearance & conduct
Decline service
Not likely to cause strong disagreement
Principles of good character

29. Attributes
Art of effectively sharing information between 2 or more people
Listening to a client & then repeating in your own words what you think the client is telling you
Qualities
As an esthetician - consist of outward appearance & conduct

30. Reflective listening
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Listening to a client & then repeating in your own words what you think the client is telling you
Material safety data sheet
Not likely to cause strong disagreement

31. Communication Skills
Words - voice inflections & facial expresions
Range from 15-30%
Art of effectively sharing information between 2 or more people
Skills - such as active listening - that help you share feelings - thoughts - and information with others

32. Public Hygiene
Steps taken by the government to preserve health
As an esthetician you are percieved as a kind of caregivers so it is important to?
Being tactful means being straightfoward but not too...
Measure of heat units; measures food energy for the body

33. Proteins
Range from 15-30%
Care taken by the individual to preserve health
Calories
Chains of amino acid molecules used in all cell functions & body growth

34. Personal hygiene
Combination of understanding - empathy & acceptance
Ability to understand people
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Maintaining cleanliness & healthfulness every day

35. You can communicate through...
Best method when dealing with difficult clients is to agree with them and
Principles of good character
Words - voice inflections & facial expresions
Engineering science that studies the relation between workers & their environment

36. Renew yourself with relaxation
Chains of amino acid molecules used in all cell functions & body growth
How often should a client consultation be done before a service:
In order to feel refreshed and eager to face the workda
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

37. Gather some basic information about the client
The key to a happy and productive life.
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Primary purpose of the consultation form
Not likely to cause strong disagreement

38. Carpal Tunnel Syndrome
How often should a client consultation be done before a service:
Decline service
A condition that numbs and weakens the hands & can eventually affect the ability to work
In order to feel refreshed and eager to face the workda

39. Rebooking
Asking a cient to make a future appointment before leaving the skin care center
Likely to cause strong disagreement
Chains of amino acid molecules used in all cell functions & body growth
Qualities

40. Helpful in reducing stress
Establishing a routine for sleep - meals - & other daily requirements
We have satisfied when we feel self-love & acceptance
If we understand the needs and motives of others - we are better able to?
Qualities

41. Personal hygiene
Good - nutritious food has many effects
Daily maintance of cleanliness by practicing good sanitizing habits
Qualities
Building self-esteem is important

42. Preventing a variety of illnesses
Good - nutritious food has many effects
Establishing a routine for sleep - meals - & other daily requirements
Maintaining cleanliness & healthfulness every day
Qualities

43. Stress
Steps taken by the government to preserve health
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Being tactful means being straightfoward but not too...

44. Human relations
Material safety data sheet
Chains of amino acid molecules used in all cell functions & body growth
Ability to understand people
Combination of understanding - empathy & acceptance

45. MSDS stands for...
Material safety data sheet
Establishing a routine for sleep - meals - & other daily requirements
Daily maintance of cleanliness by practicing good sanitizing habits
A fundamental factor in human relations has to do with how ______ we are feeling:

46. Team work
You can help create a stress - free environment by focusing on...
Range from 15-30%
Likely to cause strong disagreement
As an esthetician spending a great deal of time on your feet - proper foot care

47. Yourself
Principles of good character
The best way to understand others is to begin with a firm understanding of
As an esthetician - consist of outward appearance & conduct
Art of effectively sharing information between 2 or more people

48. Word of mouth
Steps taken by the government to preserve health
You can help create a stress - free environment by focusing on...
Most effective form of advertising
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

49. Emotional needs
A fundamental factor in human relations has to do with how ______ we are feeling:
As an esthetician spending a great deal of time on your feet - proper foot care
Building self-esteem is important
We have satisfied when we feel self-love & acceptance

50. Protein requirements
Physical exercise has many positive effects on our bodie.
Decline service
Maintaining cleanliness & healthfulness every day
Range from 15-30%