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Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Sensitivity
The best way to understand others is to begin with a firm understanding of
Combination of understanding - empathy & acceptance
Holding your shoulders level & relaxed
Best method when dealing with difficult clients is to agree with them and

2. Protein requirements
Building self-esteem is important
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Range from 15-30%
The key to a happy and productive life.

3. You can communicate through...
Care taken by the individual to preserve health
The best way to understand others is to begin with a firm understanding of
Words - voice inflections & facial expresions
A well developed attitude

4. Maintain good posture
A well developed attitude
As an esthetician spending a great deal of time on your feet - proper foot care
Being tactful means being straightfoward but not too...
Another name for public hygiene

5. Hygiene
The best way to understand others is to begin with a firm understanding of
Engineering science that studies the relation between workers & their environment
Emotional stability allows us to?
The science that deals with healthful living

6. Being a good listener
Likely to cause strong disagreement
Most effective form of advertising
Being fully attentive to what the other person is saying
Emotional stability allows us to?

7. MSDS stands for...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Decline service
Material safety data sheet
Qualities

8. Proteins
Another name for public hygiene
As an esthetician spending a great deal of time on your feet - proper foot care
Care taken by the individual to preserve health
Chains of amino acid molecules used in all cell functions & body growth

9. Controversial
Daily maintance of cleanliness by practicing good sanitizing habits
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Characteristics - such as size of the container - aroma or specific ingredients
Likely to cause strong disagreement

10. Ethics
An effective way to stay calm when under stress
Asking a cient to make a future appointment before leaving the skin care center
Moral principles we live and work by
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

11. Carpal Tunnel Syndrome
Primary purpose of the consultation form
Words - voice inflections & facial expresions
A condition that numbs and weakens the hands & can eventually affect the ability to work
Establishing a routine for sleep - meals - & other daily requirements

12. Carbohydrates
Moral principles we live and work by
Calories
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Best method when dealing with difficult clients is to agree with them and

13. Is vital to succcess
Building self-esteem is important
Characteristics - such as size of the container - aroma or specific ingredients
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
In order to feel refreshed and eager to face the workda

14. Proper functioning of organs
Material safety data sheet
Physical exercise has many positive effects on our bodie.
Words - voice inflections & facial expresions
Maintaining cleanliness & healthfulness every day

15. When you meet a new client for the first time - you should...
Holding your shoulders level & relaxed
Combination of understanding - empathy & acceptance
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Smile - shake hands firmly and direct eye contact and introduce yourself

16. Gather some basic information about the client
Primary purpose of the consultation form
You can help create a stress - free environment by focusing on...
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Good - nutritious food has many effects

17. Express emotions appropriately
Holding your shoulders level & relaxed
The science that deals with healthful living
Emotional stability allows us to?
Not likely to cause strong disagreement

18. Team work
You can help create a stress - free environment by focusing on...
Physical exercise has many positive effects on our bodie.
Best method when dealing with difficult clients is to agree with them and
We have satisfied when we feel self-love & acceptance

19. Take care of yourself
Emotional stability allows us to?
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
As an esthetician you are percieved as a kind of caregivers so it is important to?
Principles of good character

20. Professional image
As an esthetician - consist of outward appearance & conduct
Words - voice inflections & facial expresions
You can help create a stress - free environment by focusing on...
Primary purpose of the consultation form

21. Achieving balance
The key to a happy and productive life.
Decline service
Combination of understanding - empathy & acceptance
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

22. Renew yourself with relaxation
The science that deals with healthful living
Listening to a client & then repeating in your own words what you think the client is telling you
Most effective form of advertising
In order to feel refreshed and eager to face the workda

23. When you are receptive - you are...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Ability to understand people
Establishing a routine for sleep - meals - & other daily requirements
Skills - such as active listening - that help you share feelings - thoughts - and information with others

24. Helpful in reducing stress
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Establishing a routine for sleep - meals - & other daily requirements
Primary purpose of the consultation form
In order to feel refreshed and eager to face the workda

25. What you believe and think
Emotional stability allows us to?
Your attitude is a reflection of?
Holding your shoulders level & relaxed
Decline service

26. Sanitation
In order to feel refreshed and eager to face the workda
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Golden rules of human relations teach that every action brings about a reaction
Another name for public hygiene

27. Critical
How often should a client consultation be done before a service:
Being tactful means being straightfoward but not too...
Golden rules of human relations teach that every action brings about a reaction
A condition that numbs and weakens the hands & can eventually affect the ability to work

28. Attributes
Calories
Primary purpose of the consultation form
If we understand the needs and motives of others - we are better able to?
Qualities

29. Preventing a variety of illnesses
Good - nutritious food has many effects
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

30. Personal hygiene
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Likely to cause strong disagreement
Maintaining cleanliness & healthfulness every day
Being fully attentive to what the other person is saying

31. Communication Skills
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Qualities
The science that deals with healthful living

32. Calories
Measure of heat units; measures food energy for the body
A well developed attitude
If we understand the needs and motives of others - we are better able to?
Being tactful means being straightfoward but not too...

33. Word of mouth
An effective way to stay calm when under stress
Most effective form of advertising
In order to feel refreshed and eager to face the workda
Asking a cient to make a future appointment before leaving the skin care center

34. Public Hygiene
Steps taken by the government to preserve health
Combination of understanding - empathy & acceptance
Calories
Emotional stability allows us to?

35. Communication
Art of effectively sharing information between 2 or more people
Material safety data sheet
An effective way to stay calm when under stress
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

36. Secure
The science that deals with healthful living
The best way to understand others is to begin with a firm understanding of
A fundamental factor in human relations has to do with how ______ we are feeling:
Care taken by the individual to preserve health

37. Every time
How often should a client consultation be done before a service:
Golden rules of human relations teach that every action brings about a reaction
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Your attitude is a reflection of?

38. Yourself
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Maintaining healthy teeth & keeping breath sweet
The best way to understand others is to begin with a firm understanding of
Best method when dealing with difficult clients is to agree with them and

39. Human relations
Ability to understand people
Range from 15-30%
Building self-esteem is important
That which propels you to do something is...

40. Act professionally
Establishing a routine for sleep - meals - & other daily requirements
If we understand the needs and motives of others - we are better able to?
As an esthetician you are percieved as a kind of caregivers so it is important to?
Emotional stability allows us to?

41. Oral Hygiene
Building self-esteem is important
Maintaining healthy teeth & keeping breath sweet
Material safety data sheet
Steps taken by the government to preserve health

42. Having values & goals
A well developed attitude
Listening to a client & then repeating in your own words what you think the client is telling you
Decline service
Smile - shake hands firmly and direct eye contact and introduce yourself

43. Ergonomics
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Emotional stability allows us to?
We have satisfied when we feel self-love & acceptance
In order to feel refreshed and eager to face the workda

44. Offer to remedy the situation
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Likely to cause strong disagreement
Most effective form of advertising
Best method when dealing with difficult clients is to agree with them and

45. Reflective listening
Physical exercise has many positive effects on our bodie.
Listening to a client & then repeating in your own words what you think the client is telling you
Calories
Establishing a routine for sleep - meals - & other daily requirements

46. Ethics
Principles of good character
A fundamental factor in human relations has to do with how ______ we are feeling:
Physical exercise has many positive effects on our bodie.
Decline service

47. Motivation
A condition that numbs and weakens the hands & can eventually affect the ability to work
That which propels you to do something is...
Measure of heat units; measures food energy for the body
Daily maintance of cleanliness by practicing good sanitizing habits

48. Product feature
Emotional stability allows us to?
You can help create a stress - free environment by focusing on...
Characteristics - such as size of the container - aroma or specific ingredients
If we understand the needs and motives of others - we are better able to?

49. Personal hygiene
In order to feel refreshed and eager to face the workda
Another name for public hygiene
Daily maintance of cleanliness by practicing good sanitizing habits
Emotional stability allows us to?

50. Stress
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
How often should a client consultation be done before a service:
Art of effectively sharing information between 2 or more people
A well developed attitude

Can you answer 50 questions in 15 minutes?

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Guest Services And Personal Grooming In The Beauty Industry

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