Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. MSDS stands for...
Material safety data sheet
In order to feel refreshed and eager to face the workda
Measure of heat units; measures food energy for the body
Likely to cause strong disagreement

2. Discretion
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Good - nutritious food has many effects

3. Maintain good posture
As an esthetician spending a great deal of time on your feet - proper foot care
Most effective form of advertising
Building self-esteem is important
Steps taken by the government to preserve health

4. Carpal Tunnel Syndrome
A condition that numbs and weakens the hands & can eventually affect the ability to work
The key to a happy and productive life.
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
A well developed attitude

5. Preventing a variety of illnesses
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Good - nutritious food has many effects
A well developed attitude
The best way to understand others is to begin with a firm understanding of

6. Gather some basic information about the client
In order to feel refreshed and eager to face the workda
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Primary purpose of the consultation form
Qualities

7. Good posture
Range from 15-30%
Holding your shoulders level & relaxed
Steps taken by the government to preserve health
As an esthetician - consist of outward appearance & conduct

8. You can communicate through...
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Combination of understanding - empathy & acceptance
Being tactful means being straightfoward but not too...
Words - voice inflections & facial expresions

9. Protein requirements
That which propels you to do something is...
A fundamental factor in human relations has to do with how ______ we are feeling:
Range from 15-30%
We have satisfied when we feel self-love & acceptance

10. Every time
That which propels you to do something is...
As an esthetician spending a great deal of time on your feet - proper foot care
How often should a client consultation be done before a service:
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

11. Having values & goals
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
A well developed attitude
The best way to understand others is to begin with a firm understanding of
Holding your shoulders level & relaxed

12. Ethics
As an esthetician spending a great deal of time on your feet - proper foot care
Smile - shake hands firmly and direct eye contact and introduce yourself
Holding your shoulders level & relaxed
Moral principles we live and work by

13. Carbohydrates
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Skills - such as active listening - that help you share feelings - thoughts - and information with others
A condition that numbs and weakens the hands & can eventually affect the ability to work
Being fully attentive to what the other person is saying

14. Ergonomics
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Engineering science that studies the relation between workers & their environment
Golden rules of human relations teach that every action brings about a reaction
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

15. Attributes
Qualities
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Emotional stability allows us to?
How often should a client consultation be done before a service:

16. Product feature
Maintaining healthy teeth & keeping breath sweet
Calories
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Characteristics - such as size of the container - aroma or specific ingredients

17. Everything we do (good or bad) elicits a response from others
A well developed attitude
The key to a happy and productive life.
Golden rules of human relations teach that every action brings about a reaction
Moral principles we live and work by

18. Word of mouth
The best way to understand others is to begin with a firm understanding of
We have satisfied when we feel self-love & acceptance
Most effective form of advertising
Maintaining cleanliness & healthfulness every day

19. Controversial
An effective way to stay calm when under stress
The science that deals with healthful living
Likely to cause strong disagreement
A fundamental factor in human relations has to do with how ______ we are feeling:

20. Take deep breaths
An effective way to stay calm when under stress
Golden rules of human relations teach that every action brings about a reaction
We have satisfied when we feel self-love & acceptance
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

21. Is vital to succcess
That which propels you to do something is...
Golden rules of human relations teach that every action brings about a reaction
Building self-esteem is important
Material safety data sheet

22. Rebooking
Asking a cient to make a future appointment before leaving the skin care center
How often should a client consultation be done before a service:
Best method when dealing with difficult clients is to agree with them and
Skills - such as active listening - that help you share feelings - thoughts - and information with others

23. Reflective listening
Principles of good character
Primary purpose of the consultation form
Best method when dealing with difficult clients is to agree with them and
Listening to a client & then repeating in your own words what you think the client is telling you

24. Helpful in reducing stress
Daily maintance of cleanliness by practicing good sanitizing habits
A fundamental factor in human relations has to do with how ______ we are feeling:
Establishing a routine for sleep - meals - & other daily requirements
Range from 15-30%

25. Oral Hygiene
Listening to a client & then repeating in your own words what you think the client is telling you
Maintaining healthy teeth & keeping breath sweet
Golden rules of human relations teach that every action brings about a reaction
Combination of understanding - empathy & acceptance

26. When you are receptive - you are...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Not likely to cause strong disagreement
Asking a cient to make a future appointment before leaving the skin care center

27. Communication
Being tactful means being straightfoward but not too...
Smile - shake hands firmly and direct eye contact and introduce yourself
Art of effectively sharing information between 2 or more people
Measure of heat units; measures food energy for the body

28. Express emotions appropriately
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Emotional stability allows us to?
Most effective form of advertising
If we understand the needs and motives of others - we are better able to?

29. Proper functioning of organs
Decline service
Maintaining healthy teeth & keeping breath sweet
Physical exercise has many positive effects on our bodie.
Most effective form of advertising

30. Calories
Measure of heat units; measures food energy for the body
Material safety data sheet
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Building self-esteem is important

31. Yourself
Your attitude is a reflection of?
The best way to understand others is to begin with a firm understanding of
Another name for public hygiene
Physical exercise has many positive effects on our bodie.

32. What you believe and think
Your attitude is a reflection of?
As an esthetician you are percieved as a kind of caregivers so it is important to?
Not likely to cause strong disagreement
The key to a happy and productive life.

33. Act professionally
If we understand the needs and motives of others - we are better able to?
Chains of amino acid molecules used in all cell functions & body growth
Ability to understand people
Asking a cient to make a future appointment before leaving the skin care center

34. Critical
An effective way to stay calm when under stress
Calories
Being tactful means being straightfoward but not too...
Good - nutritious food has many effects

35. Communication Skills
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Emotional stability allows us to?
Chains of amino acid molecules used in all cell functions & body growth
The best way to understand others is to begin with a firm understanding of

36. Public Hygiene
A fundamental factor in human relations has to do with how ______ we are feeling:
Calories
An effective way to stay calm when under stress
Steps taken by the government to preserve health

37. RDA
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Calories
Not likely to cause strong disagreement
Primary purpose of the consultation form

38. Ethics
Good - nutritious food has many effects
Ability to understand people
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Characteristics - such as size of the container - aroma or specific ingredients

39. Hygiene
The science that deals with healthful living
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Care taken by the individual to preserve health
In order to feel refreshed and eager to face the workda

40. Professional image
As an esthetician - consist of outward appearance & conduct
Calories
Emotional stability allows us to?
Skills - such as active listening - that help you share feelings - thoughts - and information with others

41. Non-controversial
Characteristics - such as size of the container - aroma or specific ingredients
Range from 15-30%
Not likely to cause strong disagreement
In order to feel refreshed and eager to face the workda

42. Achieving balance
As an esthetician you are percieved as a kind of caregivers so it is important to?
Words - voice inflections & facial expresions
Combination of understanding - empathy & acceptance
The key to a happy and productive life.

43. Energy in food is measured by...
If we understand the needs and motives of others - we are better able to?
Calories
Listening to a client & then repeating in your own words what you think the client is telling you
Not likely to cause strong disagreement

44. When you meet a new client for the first time - you should...
Likely to cause strong disagreement
Smile - shake hands firmly and direct eye contact and introduce yourself
That which propels you to do something is...
Establishing a routine for sleep - meals - & other daily requirements

45. Being a good listener
Being fully attentive to what the other person is saying
Holding your shoulders level & relaxed
Emotional stability allows us to?
Range from 15-30%

46. Emotional needs
We have satisfied when we feel self-love & acceptance
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Primary purpose of the consultation form
Principles of good character

47. Sensitivity
Combination of understanding - empathy & acceptance
Building self-esteem is important
Being tactful means being straightfoward but not too...
That which propels you to do something is...

48. Proteins
The best way to understand others is to begin with a firm understanding of
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Chains of amino acid molecules used in all cell functions & body growth
Best method when dealing with difficult clients is to agree with them and

49. What should you do if a client has an infection?
Maintaining cleanliness & healthfulness every day
Decline service
Emotional stability allows us to?
Ability to understand people

50. Ethics
If we understand the needs and motives of others - we are better able to?
Another name for public hygiene
Not likely to cause strong disagreement
Principles of good character