Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Ethics
Principles of good character
Listening to a client & then repeating in your own words what you think the client is telling you
Smile - shake hands firmly and direct eye contact and introduce yourself
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

2. Public Hygiene
The science that deals with healthful living
Smile - shake hands firmly and direct eye contact and introduce yourself
Listening to a client & then repeating in your own words what you think the client is telling you
Steps taken by the government to preserve health

3. Secure
A fundamental factor in human relations has to do with how ______ we are feeling:
Engineering science that studies the relation between workers & their environment
Moral principles we live and work by
Best method when dealing with difficult clients is to agree with them and

4. Ethics
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Building self-esteem is important
Good - nutritious food has many effects
Decline service

5. Calories
Principles of good character
Measure of heat units; measures food energy for the body
Likely to cause strong disagreement
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

6. Yourself
Range from 15-30%
Listening to a client & then repeating in your own words what you think the client is telling you
The best way to understand others is to begin with a firm understanding of
Moral principles we live and work by

7. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Holding your shoulders level & relaxed
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Maintaining cleanliness & healthfulness every day

8. Is vital to succcess
Being tactful means being straightfoward but not too...
Moral principles we live and work by
Building self-esteem is important
How often should a client consultation be done before a service:

9. Gather some basic information about the client
As an esthetician you are percieved as a kind of caregivers so it is important to?
Primary purpose of the consultation form
Daily maintance of cleanliness by practicing good sanitizing habits
Good - nutritious food has many effects

10. Good posture
Steps taken by the government to preserve health
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Qualities
Holding your shoulders level & relaxed

11. Offer to remedy the situation
Physical exercise has many positive effects on our bodie.
Moral principles we live and work by
Best method when dealing with difficult clients is to agree with them and
Principles of good character

12. Motivation
Decline service
An effective way to stay calm when under stress
That which propels you to do something is...
Engineering science that studies the relation between workers & their environment

13. Carbohydrates
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Asking a cient to make a future appointment before leaving the skin care center
Likely to cause strong disagreement
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

14. Team work
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Characteristics - such as size of the container - aroma or specific ingredients
As an esthetician - consist of outward appearance & conduct
You can help create a stress - free environment by focusing on...

15. Discretion
A fundamental factor in human relations has to do with how ______ we are feeling:
Art of effectively sharing information between 2 or more people
In order to feel refreshed and eager to face the workda
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

16. Carpal Tunnel Syndrome
Listening to a client & then repeating in your own words what you think the client is telling you
A condition that numbs and weakens the hands & can eventually affect the ability to work
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Best method when dealing with difficult clients is to agree with them and

17. Rebooking
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Asking a cient to make a future appointment before leaving the skin care center
Golden rules of human relations teach that every action brings about a reaction
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

18. Helpful in reducing stress
Smile - shake hands firmly and direct eye contact and introduce yourself
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Establishing a routine for sleep - meals - & other daily requirements
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

19. Sensitivity
Best method when dealing with difficult clients is to agree with them and
Your attitude is a reflection of?
Listening to a client & then repeating in your own words what you think the client is telling you
Combination of understanding - empathy & acceptance

20. Energy in food is measured by...
A well developed attitude
As an esthetician spending a great deal of time on your feet - proper foot care
Being tactful means being straightfoward but not too...
Calories

21. Maintain good posture
A well developed attitude
As an esthetician spending a great deal of time on your feet - proper foot care
Establishing a routine for sleep - meals - & other daily requirements
Not likely to cause strong disagreement

22. Attributes
Principles of good character
Another name for public hygiene
Qualities
Listening to a client & then repeating in your own words what you think the client is telling you

23. Preventing a variety of illnesses
The key to a happy and productive life.
Good - nutritious food has many effects
Range from 15-30%
You can help create a stress - free environment by focusing on...

24. Word of mouth
Material safety data sheet
Most effective form of advertising
In order to feel refreshed and eager to face the workda
An effective way to stay calm when under stress

25. Reflective listening
Decline service
Asking a cient to make a future appointment before leaving the skin care center
Listening to a client & then repeating in your own words what you think the client is telling you
Smile - shake hands firmly and direct eye contact and introduce yourself

26. Proteins
Maintaining healthy teeth & keeping breath sweet
Most effective form of advertising
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Chains of amino acid molecules used in all cell functions & body growth

27. Ergonomics
Engineering science that studies the relation between workers & their environment
A fundamental factor in human relations has to do with how ______ we are feeling:
An effective way to stay calm when under stress
Measure of heat units; measures food energy for the body

28. Protein requirements
Range from 15-30%
A fundamental factor in human relations has to do with how ______ we are feeling:
Not likely to cause strong disagreement
Decline service

29. Product feature
A well developed attitude
Your attitude is a reflection of?
Characteristics - such as size of the container - aroma or specific ingredients
Building self-esteem is important

30. Communication
The best way to understand others is to begin with a firm understanding of
Material safety data sheet
Art of effectively sharing information between 2 or more people
Maintaining healthy teeth & keeping breath sweet

31. Communication Skills
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Calories
As an esthetician you are percieved as a kind of caregivers so it is important to?

32. Take deep breaths
If we understand the needs and motives of others - we are better able to?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Skills - such as active listening - that help you share feelings - thoughts - and information with others
An effective way to stay calm when under stress

33. Oral Hygiene
Maintaining healthy teeth & keeping breath sweet
Listening to a client & then repeating in your own words what you think the client is telling you
Care taken by the individual to preserve health
In order to feel refreshed and eager to face the workda

34. Express emotions appropriately
Emotional stability allows us to?
Building self-esteem is important
Material safety data sheet
In order to feel refreshed and eager to face the workda

35. Everything we do (good or bad) elicits a response from others
Measure of heat units; measures food energy for the body
Another name for public hygiene
Golden rules of human relations teach that every action brings about a reaction
Words - voice inflections & facial expresions

36. Emotional needs
Words - voice inflections & facial expresions
Calories
We have satisfied when we feel self-love & acceptance
Measure of heat units; measures food energy for the body

37. Having values & goals
Your attitude is a reflection of?
Calories
Care taken by the individual to preserve health
A well developed attitude

38. Achieving balance
The key to a happy and productive life.
Emotional stability allows us to?
Engineering science that studies the relation between workers & their environment
Art of effectively sharing information between 2 or more people

39. Critical
Golden rules of human relations teach that every action brings about a reaction
Building self-esteem is important
Being tactful means being straightfoward but not too...
Your attitude is a reflection of?

40. You can communicate through...
Golden rules of human relations teach that every action brings about a reaction
Words - voice inflections & facial expresions
Engineering science that studies the relation between workers & their environment
Emotional stability allows us to?

41. Take care of yourself
Emotional stability allows us to?
Material safety data sheet
A fundamental factor in human relations has to do with how ______ we are feeling:
As an esthetician you are percieved as a kind of caregivers so it is important to?

42. When you are receptive - you are...
Likely to cause strong disagreement
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
The best way to understand others is to begin with a firm understanding of

43. What should you do if a client has an infection?
How often should a client consultation be done before a service:
Decline service
Ability to understand people
Primary purpose of the consultation form

44. Human relations
Ability to understand people
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Art of effectively sharing information between 2 or more people
Chains of amino acid molecules used in all cell functions & body growth

45. Stress
That which propels you to do something is...
Words - voice inflections & facial expresions
Building self-esteem is important
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

46. Non-controversial
We have satisfied when we feel self-love & acceptance
Primary purpose of the consultation form
Not likely to cause strong disagreement
Care taken by the individual to preserve health

47. Sanitation
The science that deals with healthful living
Another name for public hygiene
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

48. Hygiene
Characteristics - such as size of the container - aroma or specific ingredients
The science that deals with healthful living
Daily maintance of cleanliness by practicing good sanitizing habits
Maintaining cleanliness & healthfulness every day

49. Proffesional image
Building self-esteem is important
If we understand the needs and motives of others - we are better able to?
How often should a client consultation be done before a service:
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

50. Act professionally
If we understand the needs and motives of others - we are better able to?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Not likely to cause strong disagreement
Ability to understand people