Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Professional image
The key to a happy and productive life.
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
The best way to understand others is to begin with a firm understanding of
As an esthetician - consist of outward appearance & conduct

2. Achieving balance
The key to a happy and productive life.
Qualities
Establishing a routine for sleep - meals - & other daily requirements
Moral principles we live and work by

3. Personal Hygiene
Care taken by the individual to preserve health
If we understand the needs and motives of others - we are better able to?
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Engineering science that studies the relation between workers & their environment

4. Act professionally
If we understand the needs and motives of others - we are better able to?
Combination of understanding - empathy & acceptance
Emotional stability allows us to?
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

5. Gather some basic information about the client
Primary purpose of the consultation form
Listening to a client & then repeating in your own words what you think the client is telling you
Being fully attentive to what the other person is saying
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

6. Offer to remedy the situation
Decline service
Best method when dealing with difficult clients is to agree with them and
Building self-esteem is important
Steps taken by the government to preserve health

7. Discretion
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

8. Team work
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Steps taken by the government to preserve health
You can help create a stress - free environment by focusing on...
Establishing a routine for sleep - meals - & other daily requirements

9. Carbohydrates
Chains of amino acid molecules used in all cell functions & body growth
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Characteristics - such as size of the container - aroma or specific ingredients
Being fully attentive to what the other person is saying

10. Word of mouth
How often should a client consultation be done before a service:
Smile - shake hands firmly and direct eye contact and introduce yourself
Most effective form of advertising
The science that deals with healthful living

11. Sensitivity
Combination of understanding - empathy & acceptance
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Physical exercise has many positive effects on our bodie.
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

12. Proper functioning of organs
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Likely to cause strong disagreement
Steps taken by the government to preserve health
Physical exercise has many positive effects on our bodie.

13. Ethics
How often should a client consultation be done before a service:
As an esthetician you are percieved as a kind of caregivers so it is important to?
Principles of good character
The key to a happy and productive life.

14. What you believe and think
Listening to a client & then repeating in your own words what you think the client is telling you
Steps taken by the government to preserve health
Your attitude is a reflection of?
The science that deals with healthful living

15. Personal hygiene
Daily maintance of cleanliness by practicing good sanitizing habits
In order to feel refreshed and eager to face the workda
Combination of understanding - empathy & acceptance
A fundamental factor in human relations has to do with how ______ we are feeling:

16. Ergonomics
Chains of amino acid molecules used in all cell functions & body growth
Engineering science that studies the relation between workers & their environment
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Most effective form of advertising

17. Human relations
Best method when dealing with difficult clients is to agree with them and
Ability to understand people
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

18. Take care of yourself
Measure of heat units; measures food energy for the body
As an esthetician you are percieved as a kind of caregivers so it is important to?
That which propels you to do something is...
Skills - such as active listening - that help you share feelings - thoughts - and information with others

19. Express emotions appropriately
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Emotional stability allows us to?
An effective way to stay calm when under stress
Combination of understanding - empathy & acceptance

20. MSDS stands for...
Another name for public hygiene
Primary purpose of the consultation form
As an esthetician - consist of outward appearance & conduct
Material safety data sheet

21. Good posture
Measure of heat units; measures food energy for the body
Good - nutritious food has many effects
Holding your shoulders level & relaxed
As an esthetician - consist of outward appearance & conduct

22. Motivation
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
That which propels you to do something is...
Your attitude is a reflection of?
Daily maintance of cleanliness by practicing good sanitizing habits

23. Controversial
Likely to cause strong disagreement
The science that deals with healthful living
Another name for public hygiene
Daily maintance of cleanliness by practicing good sanitizing habits

24. Oral Hygiene
Maintaining healthy teeth & keeping breath sweet
As an esthetician spending a great deal of time on your feet - proper foot care
Emotional stability allows us to?
In order to feel refreshed and eager to face the workda

25. Stress
As an esthetician - consist of outward appearance & conduct
Asking a cient to make a future appointment before leaving the skin care center
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Building self-esteem is important

26. Every time
A well developed attitude
How often should a client consultation be done before a service:
Building self-esteem is important
Words - voice inflections & facial expresions

27. Hygiene
The science that deals with healthful living
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Likely to cause strong disagreement
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

28. Being a good listener
Being fully attentive to what the other person is saying
Maintaining cleanliness & healthfulness every day
Good - nutritious food has many effects
Words - voice inflections & facial expresions

29. Communication
Art of effectively sharing information between 2 or more people
Likely to cause strong disagreement
Best method when dealing with difficult clients is to agree with them and
Calories

30. When you are receptive - you are...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
As an esthetician - consist of outward appearance & conduct
Good - nutritious food has many effects
How often should a client consultation be done before a service:

31. Helpful in reducing stress
Establishing a routine for sleep - meals - & other daily requirements
That which propels you to do something is...
Your attitude is a reflection of?
Material safety data sheet

32. Preventing a variety of illnesses
Good - nutritious food has many effects
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
If we understand the needs and motives of others - we are better able to?
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

33. What should you do if a client has an infection?
Decline service
Being tactful means being straightfoward but not too...
Maintaining cleanliness & healthfulness every day
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

34. Sanitation
A well developed attitude
Golden rules of human relations teach that every action brings about a reaction
Another name for public hygiene
Most effective form of advertising

35. Ethics
Moral principles we live and work by
Combination of understanding - empathy & acceptance
As an esthetician - consist of outward appearance & conduct
Qualities

36. Proffesional image
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Most effective form of advertising
We have satisfied when we feel self-love & acceptance
Daily maintance of cleanliness by practicing good sanitizing habits

37. Proteins
Decline service
Words - voice inflections & facial expresions
Characteristics - such as size of the container - aroma or specific ingredients
Chains of amino acid molecules used in all cell functions & body growth

38. Emotional needs
We have satisfied when we feel self-love & acceptance
In order to feel refreshed and eager to face the workda
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Care taken by the individual to preserve health

39. Ergonomics
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Primary purpose of the consultation form
An effective way to stay calm when under stress
If we understand the needs and motives of others - we are better able to?

40. Take deep breaths
Most effective form of advertising
An effective way to stay calm when under stress
Listening to a client & then repeating in your own words what you think the client is telling you
Physical exercise has many positive effects on our bodie.

41. Carpal Tunnel Syndrome
A condition that numbs and weakens the hands & can eventually affect the ability to work
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Material safety data sheet
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

42. Renew yourself with relaxation
The key to a happy and productive life.
Maintaining cleanliness & healthfulness every day
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
In order to feel refreshed and eager to face the workda

43. Critical
The key to a happy and productive life.
How often should a client consultation be done before a service:
Being tactful means being straightfoward but not too...
Being fully attentive to what the other person is saying

44. Is vital to succcess
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
A well developed attitude
Building self-esteem is important
How often should a client consultation be done before a service:

45. Protein requirements
Range from 15-30%
That which propels you to do something is...
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Art of effectively sharing information between 2 or more people

46. When you meet a new client for the first time - you should...
Smile - shake hands firmly and direct eye contact and introduce yourself
Measure of heat units; measures food energy for the body
Being fully attentive to what the other person is saying
The science that deals with healthful living

47. Personal hygiene
Most effective form of advertising
Being tactful means being straightfoward but not too...
Maintaining cleanliness & healthfulness every day
A condition that numbs and weakens the hands & can eventually affect the ability to work

48. RDA
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Characteristics - such as size of the container - aroma or specific ingredients
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Measure of heat units; measures food energy for the body

49. Reflective listening
Listening to a client & then repeating in your own words what you think the client is telling you
The best way to understand others is to begin with a firm understanding of
Best method when dealing with difficult clients is to agree with them and
Engineering science that studies the relation between workers & their environment

50. Yourself
Calories
The best way to understand others is to begin with a firm understanding of
Daily maintance of cleanliness by practicing good sanitizing habits
Maintaining cleanliness & healthfulness every day