Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Gather some basic information about the client
Another name for public hygiene
Primary purpose of the consultation form
A fundamental factor in human relations has to do with how ______ we are feeling:
How often should a client consultation be done before a service:

2. Energy in food is measured by...
Likely to cause strong disagreement
Qualities
Calories
Steps taken by the government to preserve health

3. Personal hygiene
Range from 15-30%
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Daily maintance of cleanliness by practicing good sanitizing habits
Primary purpose of the consultation form

4. Good posture
Smile - shake hands firmly and direct eye contact and introduce yourself
As an esthetician you are percieved as a kind of caregivers so it is important to?
Holding your shoulders level & relaxed
The science that deals with healthful living

5. What you believe and think
Your attitude is a reflection of?
Combination of understanding - empathy & acceptance
Maintaining cleanliness & healthfulness every day
Being fully attentive to what the other person is saying

6. When you meet a new client for the first time - you should...
Chains of amino acid molecules used in all cell functions & body growth
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Smile - shake hands firmly and direct eye contact and introduce yourself
Your attitude is a reflection of?

7. Carbohydrates
Engineering science that studies the relation between workers & their environment
Qualities
A well developed attitude
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

8. When you are receptive - you are...
Maintaining healthy teeth & keeping breath sweet
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Establishing a routine for sleep - meals - & other daily requirements
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

9. Offer to remedy the situation
Listening to a client & then repeating in your own words what you think the client is telling you
Ability to understand people
Best method when dealing with difficult clients is to agree with them and
The key to a happy and productive life.

10. Ergonomics
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Maintaining cleanliness & healthfulness every day
A well developed attitude
Best method when dealing with difficult clients is to agree with them and

11. Take care of yourself
If we understand the needs and motives of others - we are better able to?
As an esthetician spending a great deal of time on your feet - proper foot care
Building self-esteem is important
As an esthetician you are percieved as a kind of caregivers so it is important to?

12. Product feature
Characteristics - such as size of the container - aroma or specific ingredients
In order to feel refreshed and eager to face the workda
Being tactful means being straightfoward but not too...
Engineering science that studies the relation between workers & their environment

13. Controversial
Ability to understand people
Likely to cause strong disagreement
Principles of good character
Being tactful means being straightfoward but not too...

14. Team work
Golden rules of human relations teach that every action brings about a reaction
As an esthetician spending a great deal of time on your feet - proper foot care
Primary purpose of the consultation form
You can help create a stress - free environment by focusing on...

15. Everything we do (good or bad) elicits a response from others
Golden rules of human relations teach that every action brings about a reaction
Physical exercise has many positive effects on our bodie.
Likely to cause strong disagreement
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

16. Helpful in reducing stress
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Establishing a routine for sleep - meals - & other daily requirements
Art of effectively sharing information between 2 or more people
Holding your shoulders level & relaxed

17. Yourself
The best way to understand others is to begin with a firm understanding of
If we understand the needs and motives of others - we are better able to?
Good - nutritious food has many effects
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

18. Discretion
Art of effectively sharing information between 2 or more people
How often should a client consultation be done before a service:
Most effective form of advertising
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

19. Personal Hygiene
Physical exercise has many positive effects on our bodie.
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Not likely to cause strong disagreement
Care taken by the individual to preserve health

20. Professional image
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
As an esthetician - consist of outward appearance & conduct
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Physical exercise has many positive effects on our bodie.

21. Maintain good posture
Golden rules of human relations teach that every action brings about a reaction
As an esthetician - consist of outward appearance & conduct
A condition that numbs and weakens the hands & can eventually affect the ability to work
As an esthetician spending a great deal of time on your feet - proper foot care

22. Communication Skills
How often should a client consultation be done before a service:
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Good - nutritious food has many effects

23. Ethics
Daily maintance of cleanliness by practicing good sanitizing habits
Primary purpose of the consultation form
Golden rules of human relations teach that every action brings about a reaction
Moral principles we live and work by

24. Express emotions appropriately
You can help create a stress - free environment by focusing on...
Emotional stability allows us to?
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
A well developed attitude

25. Secure
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Combination of understanding - empathy & acceptance
A fundamental factor in human relations has to do with how ______ we are feeling:
Holding your shoulders level & relaxed

26. Ethics
As an esthetician - consist of outward appearance & conduct
Calories
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Words - voice inflections & facial expresions

27. Oral Hygiene
Maintaining healthy teeth & keeping breath sweet
Decline service
Combination of understanding - empathy & acceptance
Art of effectively sharing information between 2 or more people

28. Attributes
A condition that numbs and weakens the hands & can eventually affect the ability to work
You can help create a stress - free environment by focusing on...
Qualities
Not likely to cause strong disagreement

29. Proffesional image
Holding your shoulders level & relaxed
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Ability to understand people
The best way to understand others is to begin with a firm understanding of

30. Take deep breaths
An effective way to stay calm when under stress
Moral principles we live and work by
Listening to a client & then repeating in your own words what you think the client is telling you
That which propels you to do something is...

31. Ethics
Best method when dealing with difficult clients is to agree with them and
Principles of good character
A well developed attitude
Likely to cause strong disagreement

32. Ergonomics
Holding your shoulders level & relaxed
Engineering science that studies the relation between workers & their environment
Calories
Primary purpose of the consultation form

33. Sensitivity
Ability to understand people
Combination of understanding - empathy & acceptance
Range from 15-30%
Asking a cient to make a future appointment before leaving the skin care center

34. Sanitation
As an esthetician - consist of outward appearance & conduct
The key to a happy and productive life.
Another name for public hygiene
The best way to understand others is to begin with a firm understanding of

35. Every time
Physical exercise has many positive effects on our bodie.
Likely to cause strong disagreement
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
How often should a client consultation be done before a service:

36. Preventing a variety of illnesses
A well developed attitude
Another name for public hygiene
Good - nutritious food has many effects
Principles of good character

37. What should you do if a client has an infection?
Combination of understanding - empathy & acceptance
Decline service
Words - voice inflections & facial expresions
Listening to a client & then repeating in your own words what you think the client is telling you

38. Having values & goals
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
A well developed attitude
As an esthetician you are percieved as a kind of caregivers so it is important to?
A condition that numbs and weakens the hands & can eventually affect the ability to work

39. MSDS stands for...
Being tactful means being straightfoward but not too...
Chains of amino acid molecules used in all cell functions & body growth
Material safety data sheet
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

40. Renew yourself with relaxation
An effective way to stay calm when under stress
Good - nutritious food has many effects
In order to feel refreshed and eager to face the workda
Not likely to cause strong disagreement

41. Protein requirements
If we understand the needs and motives of others - we are better able to?
Range from 15-30%
Material safety data sheet
Golden rules of human relations teach that every action brings about a reaction

42. Reflective listening
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Listening to a client & then repeating in your own words what you think the client is telling you
Steps taken by the government to preserve health

43. Carpal Tunnel Syndrome
A condition that numbs and weakens the hands & can eventually affect the ability to work
Establishing a routine for sleep - meals - & other daily requirements
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Steps taken by the government to preserve health

44. Being a good listener
Combination of understanding - empathy & acceptance
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Being tactful means being straightfoward but not too...
Being fully attentive to what the other person is saying

45. Personal hygiene
Emotional stability allows us to?
That which propels you to do something is...
Measure of heat units; measures food energy for the body
Maintaining cleanliness & healthfulness every day

46. Motivation
We have satisfied when we feel self-love & acceptance
Steps taken by the government to preserve health
Measure of heat units; measures food energy for the body
That which propels you to do something is...

47. Public Hygiene
Good - nutritious food has many effects
The key to a happy and productive life.
Physical exercise has many positive effects on our bodie.
Steps taken by the government to preserve health

48. Proper functioning of organs
Physical exercise has many positive effects on our bodie.
Moral principles we live and work by
A fundamental factor in human relations has to do with how ______ we are feeling:
Maintaining healthy teeth & keeping breath sweet

49. Rebooking
Most effective form of advertising
Asking a cient to make a future appointment before leaving the skin care center
Your attitude is a reflection of?
Qualities

50. Word of mouth
If we understand the needs and motives of others - we are better able to?
Most effective form of advertising
Establishing a routine for sleep - meals - & other daily requirements
Daily maintance of cleanliness by practicing good sanitizing habits