Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Stress
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Physical exercise has many positive effects on our bodie.
Principles of good character
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

2. Product feature
Best method when dealing with difficult clients is to agree with them and
Primary purpose of the consultation form
Characteristics - such as size of the container - aroma or specific ingredients
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

3. Secure
A fundamental factor in human relations has to do with how ______ we are feeling:
Combination of understanding - empathy & acceptance
As an esthetician you are percieved as a kind of caregivers so it is important to?
A well developed attitude

4. Everything we do (good or bad) elicits a response from others
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Smile - shake hands firmly and direct eye contact and introduce yourself
Establishing a routine for sleep - meals - & other daily requirements
Golden rules of human relations teach that every action brings about a reaction

5. Gather some basic information about the client
A well developed attitude
Range from 15-30%
Primary purpose of the consultation form
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

6. Calories
Measure of heat units; measures food energy for the body
Being tactful means being straightfoward but not too...
Moral principles we live and work by
Art of effectively sharing information between 2 or more people

7. Act professionally
The best way to understand others is to begin with a firm understanding of
Decline service
If we understand the needs and motives of others - we are better able to?
Moral principles we live and work by

8. When you meet a new client for the first time - you should...
Best method when dealing with difficult clients is to agree with them and
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Smile - shake hands firmly and direct eye contact and introduce yourself
Calories

9. RDA
Establishing a routine for sleep - meals - & other daily requirements
The science that deals with healthful living
Being fully attentive to what the other person is saying
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

10. Carpal Tunnel Syndrome
Holding your shoulders level & relaxed
A condition that numbs and weakens the hands & can eventually affect the ability to work
Primary purpose of the consultation form
The best way to understand others is to begin with a firm understanding of

11. Proffesional image
Physical exercise has many positive effects on our bodie.
Likely to cause strong disagreement
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Material safety data sheet

12. What you believe and think
Your attitude is a reflection of?
Establishing a routine for sleep - meals - & other daily requirements
Maintaining healthy teeth & keeping breath sweet
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

13. Team work
You can help create a stress - free environment by focusing on...
Steps taken by the government to preserve health
Smile - shake hands firmly and direct eye contact and introduce yourself
That which propels you to do something is...

14. Non-controversial
Building self-esteem is important
Material safety data sheet
Combination of understanding - empathy & acceptance
Not likely to cause strong disagreement

15. Public Hygiene
Steps taken by the government to preserve health
The best way to understand others is to begin with a firm understanding of
How often should a client consultation be done before a service:
Smile - shake hands firmly and direct eye contact and introduce yourself

16. Oral Hygiene
Likely to cause strong disagreement
Maintaining healthy teeth & keeping breath sweet
Another name for public hygiene
An effective way to stay calm when under stress

17. Express emotions appropriately
Moral principles we live and work by
Emotional stability allows us to?
Smile - shake hands firmly and direct eye contact and introduce yourself
Skills - such as active listening - that help you share feelings - thoughts - and information with others

18. Attributes
Qualities
The best way to understand others is to begin with a firm understanding of
Smile - shake hands firmly and direct eye contact and introduce yourself
Daily maintance of cleanliness by practicing good sanitizing habits

19. Carbohydrates
The science that deals with healthful living
Likely to cause strong disagreement
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Maintaining cleanliness & healthfulness every day

20. Proteins
The science that deals with healthful living
Chains of amino acid molecules used in all cell functions & body growth
Emotional stability allows us to?
Most effective form of advertising

21. Hygiene
Best method when dealing with difficult clients is to agree with them and
The science that deals with healthful living
Maintaining healthy teeth & keeping breath sweet
Asking a cient to make a future appointment before leaving the skin care center

22. MSDS stands for...
A fundamental factor in human relations has to do with how ______ we are feeling:
Material safety data sheet
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

23. Ethics
Calories
Art of effectively sharing information between 2 or more people
Combination of understanding - empathy & acceptance
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

24. Take deep breaths
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Building self-esteem is important
An effective way to stay calm when under stress

25. Energy in food is measured by...
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
As an esthetician spending a great deal of time on your feet - proper foot care
Calories
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual

26. Maintain good posture
Maintaining healthy teeth & keeping breath sweet
Care taken by the individual to preserve health
Chains of amino acid molecules used in all cell functions & body growth
As an esthetician spending a great deal of time on your feet - proper foot care

27. Ergonomics
Engineering science that studies the relation between workers & their environment
Being tactful means being straightfoward but not too...
Most effective form of advertising
An effective way to stay calm when under stress

28. Emotional needs
We have satisfied when we feel self-love & acceptance
As an esthetician - consist of outward appearance & conduct
Decline service
Daily maintance of cleanliness by practicing good sanitizing habits

29. Sanitation
As an esthetician you are percieved as a kind of caregivers so it is important to?
Another name for public hygiene
Combination of understanding - empathy & acceptance
Primary purpose of the consultation form

30. Professional image
As an esthetician - consist of outward appearance & conduct
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Chains of amino acid molecules used in all cell functions & body growth
An effective way to stay calm when under stress

31. Being a good listener
Being fully attentive to what the other person is saying
Establishing a routine for sleep - meals - & other daily requirements
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Characteristics - such as size of the container - aroma or specific ingredients

32. Preventing a variety of illnesses
Good - nutritious food has many effects
Being tactful means being straightfoward but not too...
Asking a cient to make a future appointment before leaving the skin care center
Calories

33. Human relations
A fundamental factor in human relations has to do with how ______ we are feeling:
A well developed attitude
Ability to understand people
Material safety data sheet

34. Critical
Being tactful means being straightfoward but not too...
Holding your shoulders level & relaxed
Characteristics - such as size of the container - aroma or specific ingredients
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

35. Ergonomics
Smile - shake hands firmly and direct eye contact and introduce yourself
Ability to understand people
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
As an esthetician - consist of outward appearance & conduct

36. Rebooking
Likely to cause strong disagreement
Asking a cient to make a future appointment before leaving the skin care center
Listening to a client & then repeating in your own words what you think the client is telling you
Measure of heat units; measures food energy for the body

37. Communication Skills
An effective way to stay calm when under stress
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Primary purpose of the consultation form
Skills - such as active listening - that help you share feelings - thoughts - and information with others

38. Offer to remedy the situation
Another name for public hygiene
Likely to cause strong disagreement
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Best method when dealing with difficult clients is to agree with them and

39. Good posture
Holding your shoulders level & relaxed
Care taken by the individual to preserve health
Emotional stability allows us to?
Establishing a routine for sleep - meals - & other daily requirements

40. Protein requirements
Range from 15-30%
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Smile - shake hands firmly and direct eye contact and introduce yourself
Golden rules of human relations teach that every action brings about a reaction

41. Ethics
Material safety data sheet
Daily maintance of cleanliness by practicing good sanitizing habits
Principles of good character
Not likely to cause strong disagreement

42. You can communicate through...
That which propels you to do something is...
Being fully attentive to what the other person is saying
Words - voice inflections & facial expresions
As an esthetician spending a great deal of time on your feet - proper foot care

43. Every time
How often should a client consultation be done before a service:
As an esthetician you are percieved as a kind of caregivers so it is important to?
Holding your shoulders level & relaxed
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

44. Sensitivity
Maintaining cleanliness & healthfulness every day
Combination of understanding - empathy & acceptance
Not likely to cause strong disagreement
Holding your shoulders level & relaxed

45. Personal hygiene
Physical exercise has many positive effects on our bodie.
Moral principles we live and work by
A fundamental factor in human relations has to do with how ______ we are feeling:
Daily maintance of cleanliness by practicing good sanitizing habits

46. Renew yourself with relaxation
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
A well developed attitude
In order to feel refreshed and eager to face the workda
Characteristics - such as size of the container - aroma or specific ingredients

47. Word of mouth
An effective way to stay calm when under stress
As an esthetician spending a great deal of time on your feet - proper foot care
Most effective form of advertising
Engineering science that studies the relation between workers & their environment

48. Motivation
Decline service
Chains of amino acid molecules used in all cell functions & body growth
The best way to understand others is to begin with a firm understanding of
That which propels you to do something is...

49. Reflective listening
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Golden rules of human relations teach that every action brings about a reaction
Listening to a client & then repeating in your own words what you think the client is telling you
Qualities

50. Helpful in reducing stress
Establishing a routine for sleep - meals - & other daily requirements
An effective way to stay calm when under stress
As an esthetician you are percieved as a kind of caregivers so it is important to?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...