Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Maintain good posture
Likely to cause strong disagreement
As an esthetician spending a great deal of time on your feet - proper foot care
Building self-esteem is important
Being fully attentive to what the other person is saying

2. Having values & goals
That which propels you to do something is...
If we understand the needs and motives of others - we are better able to?
Asking a cient to make a future appointment before leaving the skin care center
A well developed attitude

3. Ethics
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Moral principles we live and work by
Art of effectively sharing information between 2 or more people

4. Ergonomics
Holding your shoulders level & relaxed
Material safety data sheet
That which propels you to do something is...
Engineering science that studies the relation between workers & their environment

5. When you are receptive - you are...
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Combination of understanding - empathy & acceptance
Steps taken by the government to preserve health

6. Carpal Tunnel Syndrome
Primary purpose of the consultation form
A condition that numbs and weakens the hands & can eventually affect the ability to work
Best method when dealing with difficult clients is to agree with them and
Chains of amino acid molecules used in all cell functions & body growth

7. Personal Hygiene
As an esthetician - consist of outward appearance & conduct
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Care taken by the individual to preserve health

8. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Holding your shoulders level & relaxed
Engineering science that studies the relation between workers & their environment
Good - nutritious food has many effects

9. When you meet a new client for the first time - you should...
Care taken by the individual to preserve health
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Smile - shake hands firmly and direct eye contact and introduce yourself

10. Discretion
If we understand the needs and motives of others - we are better able to?
The science that deals with healthful living
Engineering science that studies the relation between workers & their environment
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

11. Preventing a variety of illnesses
Building self-esteem is important
Good - nutritious food has many effects
Chains of amino acid molecules used in all cell functions & body growth
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

12. Energy in food is measured by...
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Range from 15-30%
Calories
Not likely to cause strong disagreement

13. Take deep breaths
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Art of effectively sharing information between 2 or more people
An effective way to stay calm when under stress
Decline service

14. Non-controversial
Asking a cient to make a future appointment before leaving the skin care center
As an esthetician spending a great deal of time on your feet - proper foot care
Material safety data sheet
Not likely to cause strong disagreement

15. Offer to remedy the situation
Best method when dealing with difficult clients is to agree with them and
Decline service
You can help create a stress - free environment by focusing on...
Moral principles we live and work by

16. Good posture
Holding your shoulders level & relaxed
Maintaining cleanliness & healthfulness every day
In order to feel refreshed and eager to face the workda
Golden rules of human relations teach that every action brings about a reaction

17. Human relations
Ability to understand people
Calories
Listening to a client & then repeating in your own words what you think the client is telling you
Maintaining cleanliness & healthfulness every day

18. Emotional needs
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Emotional stability allows us to?
Art of effectively sharing information between 2 or more people
We have satisfied when we feel self-love & acceptance

19. Public Hygiene
Best method when dealing with difficult clients is to agree with them and
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
The best way to understand others is to begin with a firm understanding of
Steps taken by the government to preserve health

20. Every time
Listening to a client & then repeating in your own words what you think the client is telling you
How often should a client consultation be done before a service:
In order to feel refreshed and eager to face the workda
Golden rules of human relations teach that every action brings about a reaction

21. You can communicate through...
If we understand the needs and motives of others - we are better able to?
Words - voice inflections & facial expresions
Combination of understanding - empathy & acceptance
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

22. Sanitation
As an esthetician spending a great deal of time on your feet - proper foot care
Another name for public hygiene
Likely to cause strong disagreement
You can help create a stress - free environment by focusing on...

23. Word of mouth
Likely to cause strong disagreement
Moral principles we live and work by
Most effective form of advertising
An effective way to stay calm when under stress

24. Take care of yourself
Your attitude is a reflection of?
Ability to understand people
As an esthetician you are percieved as a kind of caregivers so it is important to?
Principles of good character

25. What you believe and think
Your attitude is a reflection of?
Material safety data sheet
As an esthetician spending a great deal of time on your feet - proper foot care
As an esthetician you are percieved as a kind of caregivers so it is important to?

26. Ethics
Another name for public hygiene
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Building self-esteem is important
Most effective form of advertising

27. Calories
Material safety data sheet
Measure of heat units; measures food energy for the body
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
In order to feel refreshed and eager to face the workda

28. Act professionally
If we understand the needs and motives of others - we are better able to?
Maintaining cleanliness & healthfulness every day
Building self-esteem is important
Being tactful means being straightfoward but not too...

29. Ethics
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Decline service
A well developed attitude
Principles of good character

30. Ergonomics
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
The key to a happy and productive life.
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

31. Proffesional image
A well developed attitude
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Likely to cause strong disagreement

32. Sensitivity
Being fully attentive to what the other person is saying
Principles of good character
Combination of understanding - empathy & acceptance
How often should a client consultation be done before a service:

33. Express emotions appropriately
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Decline service
Emotional stability allows us to?
Good - nutritious food has many effects

34. MSDS stands for...
The best way to understand others is to begin with a firm understanding of
Moral principles we live and work by
Combination of understanding - empathy & acceptance
Material safety data sheet

35. Being a good listener
Measure of heat units; measures food energy for the body
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Asking a cient to make a future appointment before leaving the skin care center
Being fully attentive to what the other person is saying

36. Proteins
Listening to a client & then repeating in your own words what you think the client is telling you
Chains of amino acid molecules used in all cell functions & body growth
Ability to understand people
Words - voice inflections & facial expresions

37. Motivation
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
A well developed attitude
That which propels you to do something is...
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...

38. Professional image
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
As an esthetician - consist of outward appearance & conduct
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

39. Secure
That which propels you to do something is...
A fundamental factor in human relations has to do with how ______ we are feeling:
Daily maintance of cleanliness by practicing good sanitizing habits
Smile - shake hands firmly and direct eye contact and introduce yourself

40. Achieving balance
Physical exercise has many positive effects on our bodie.
Being fully attentive to what the other person is saying
The key to a happy and productive life.
Another name for public hygiene

41. Proper functioning of organs
Physical exercise has many positive effects on our bodie.
Chains of amino acid molecules used in all cell functions & body growth
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Principles of good character

42. Reflective listening
Listening to a client & then repeating in your own words what you think the client is telling you
Measure of heat units; measures food energy for the body
Daily maintance of cleanliness by practicing good sanitizing habits
As an esthetician - consist of outward appearance & conduct

43. Oral Hygiene
Holding your shoulders level & relaxed
Maintaining healthy teeth & keeping breath sweet
Measure of heat units; measures food energy for the body
Listening to a client & then repeating in your own words what you think the client is telling you

44. Is vital to succcess
If we understand the needs and motives of others - we are better able to?
As an esthetician spending a great deal of time on your feet - proper foot care
Building self-esteem is important
How often should a client consultation be done before a service:

45. Gather some basic information about the client
Primary purpose of the consultation form
Being fully attentive to what the other person is saying
Asking a cient to make a future appointment before leaving the skin care center
Likely to cause strong disagreement

46. Hygiene
The science that deals with healthful living
Qualities
Primary purpose of the consultation form
Good - nutritious food has many effects

47. Communication
Good - nutritious food has many effects
Engineering science that studies the relation between workers & their environment
The science that deals with healthful living
Art of effectively sharing information between 2 or more people

48. Personal hygiene
Measure of heat units; measures food energy for the body
Emotional stability allows us to?
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Daily maintance of cleanliness by practicing good sanitizing habits

49. RDA
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Care taken by the individual to preserve health
Maintaining cleanliness & healthfulness every day
Characteristics - such as size of the container - aroma or specific ingredients

50. Critical
The best way to understand others is to begin with a firm understanding of
Being tactful means being straightfoward but not too...
Qualities
A fundamental factor in human relations has to do with how ______ we are feeling: