Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. MSDS stands for...
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Being tactful means being straightfoward but not too...
Characteristics - such as size of the container - aroma or specific ingredients
Material safety data sheet

2. Proteins
Chains of amino acid molecules used in all cell functions & body growth
We have satisfied when we feel self-love & acceptance
Range from 15-30%
If we understand the needs and motives of others - we are better able to?

3. What you believe and think
Your attitude is a reflection of?
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
The key to a happy and productive life.
Listening to a client & then repeating in your own words what you think the client is telling you

4. Having values & goals
A well developed attitude
Best method when dealing with difficult clients is to agree with them and
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
The key to a happy and productive life.

5. Attributes
Building self-esteem is important
Material safety data sheet
Qualities
Ability to understand people

6. Calories
Measure of heat units; measures food energy for the body
Art of effectively sharing information between 2 or more people
Emotional stability allows us to?
An effective way to stay calm when under stress

7. Maintain good posture
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Physical exercise has many positive effects on our bodie.
As an esthetician spending a great deal of time on your feet - proper foot care
Measure of heat units; measures food energy for the body

8. When you are receptive - you are...
As an esthetician you are percieved as a kind of caregivers so it is important to?
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Likely to cause strong disagreement
Art of effectively sharing information between 2 or more people

9. Personal hygiene
Maintaining cleanliness & healthfulness every day
Calories
Words - voice inflections & facial expresions
Not likely to cause strong disagreement

10. Hygiene
Combination of understanding - empathy & acceptance
Engineering science that studies the relation between workers & their environment
A fundamental factor in human relations has to do with how ______ we are feeling:
The science that deals with healthful living

11. Good posture
Listening to a client & then repeating in your own words what you think the client is telling you
Asking a cient to make a future appointment before leaving the skin care center
Holding your shoulders level & relaxed
Best method when dealing with difficult clients is to agree with them and

12. Achieving balance
How often should a client consultation be done before a service:
Best method when dealing with difficult clients is to agree with them and
The key to a happy and productive life.
Good - nutritious food has many effects

13. Act professionally
The best way to understand others is to begin with a firm understanding of
If we understand the needs and motives of others - we are better able to?
Smile - shake hands firmly and direct eye contact and introduce yourself
Listening to a client & then repeating in your own words what you think the client is telling you

14. When you meet a new client for the first time - you should...
Smile - shake hands firmly and direct eye contact and introduce yourself
Building self-esteem is important
How often should a client consultation be done before a service:
Most effective form of advertising

15. Proper functioning of organs
Primary purpose of the consultation form
Physical exercise has many positive effects on our bodie.
As an esthetician spending a great deal of time on your feet - proper foot care
How often should a client consultation be done before a service:

16. Preventing a variety of illnesses
Good - nutritious food has many effects
Listening to a client & then repeating in your own words what you think the client is telling you
An effective way to stay calm when under stress
Likely to cause strong disagreement

17. You can communicate through...
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Asking a cient to make a future appointment before leaving the skin care center
Words - voice inflections & facial expresions
How often should a client consultation be done before a service:

18. Personal hygiene
Daily maintance of cleanliness by practicing good sanitizing habits
Maintaining healthy teeth & keeping breath sweet
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Primary purpose of the consultation form

19. Communication
Art of effectively sharing information between 2 or more people
A condition that numbs and weakens the hands & can eventually affect the ability to work
A well developed attitude
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

20. Word of mouth
Most effective form of advertising
Being tactful means being straightfoward but not too...
Daily maintance of cleanliness by practicing good sanitizing habits
Principles of good character

21. Team work
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
You can help create a stress - free environment by focusing on...
Calories
Your attitude is a reflection of?

22. What should you do if a client has an infection?
Care taken by the individual to preserve health
Primary purpose of the consultation form
Decline service
Ability to understand people

23. Emotional needs
We have satisfied when we feel self-love & acceptance
A well developed attitude
Being fully attentive to what the other person is saying
Principles of good character

24. Public Hygiene
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Steps taken by the government to preserve health
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Principles of good character

25. Yourself
Steps taken by the government to preserve health
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
The best way to understand others is to begin with a firm understanding of
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

26. Renew yourself with relaxation
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Good - nutritious food has many effects
In order to feel refreshed and eager to face the workda
Another name for public hygiene

27. Helpful in reducing stress
Establishing a routine for sleep - meals - & other daily requirements
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Golden rules of human relations teach that every action brings about a reaction
That which propels you to do something is...

28. Reflective listening
We have satisfied when we feel self-love & acceptance
Listening to a client & then repeating in your own words what you think the client is telling you
As an esthetician spending a great deal of time on your feet - proper foot care
Ability to understand people

29. Ethics
Art of effectively sharing information between 2 or more people
The key to a happy and productive life.
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Golden rules of human relations teach that every action brings about a reaction

30. Communication Skills
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Steps taken by the government to preserve health
Most effective form of advertising
Skills - such as active listening - that help you share feelings - thoughts - and information with others

31. Stress
If we understand the needs and motives of others - we are better able to?
Best method when dealing with difficult clients is to agree with them and
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Your attitude is a reflection of?

32. Express emotions appropriately
As an esthetician - consist of outward appearance & conduct
Not likely to cause strong disagreement
Listening to a client & then repeating in your own words what you think the client is telling you
Emotional stability allows us to?

33. Discretion
A condition that numbs and weakens the hands & can eventually affect the ability to work
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Engineering science that studies the relation between workers & their environment
Combination of understanding - empathy & acceptance

34. Sensitivity
Maintaining healthy teeth & keeping breath sweet
Combination of understanding - empathy & acceptance
As an esthetician spending a great deal of time on your feet - proper foot care
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

35. Take deep breaths
As an esthetician you are percieved as a kind of caregivers so it is important to?
An effective way to stay calm when under stress
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
You can help create a stress - free environment by focusing on...

36. Rebooking
Asking a cient to make a future appointment before leaving the skin care center
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
An effective way to stay calm when under stress
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

37. Protein requirements
As an esthetician - consist of outward appearance & conduct
Smile - shake hands firmly and direct eye contact and introduce yourself
Range from 15-30%
Measure of heat units; measures food energy for the body

38. Take care of yourself
Skills - such as active listening - that help you share feelings - thoughts - and information with others
As an esthetician you are percieved as a kind of caregivers so it is important to?
As an esthetician - consist of outward appearance & conduct
You can help create a stress - free environment by focusing on...

39. Being a good listener
Art of effectively sharing information between 2 or more people
Emotional stability allows us to?
Being fully attentive to what the other person is saying
As an esthetician spending a great deal of time on your feet - proper foot care

40. Ergonomics
Calories
Principles of good character
Steps taken by the government to preserve health
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

41. Human relations
Building self-esteem is important
Ability to understand people
Maintaining cleanliness & healthfulness every day
We have satisfied when we feel self-love & acceptance

42. Secure
Qualities
A fundamental factor in human relations has to do with how ______ we are feeling:
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Building self-esteem is important

43. Controversial
Calories
The best way to understand others is to begin with a firm understanding of
Likely to cause strong disagreement
Ability to understand people

44. Critical
Principles of good character
Building self-esteem is important
Being tactful means being straightfoward but not too...
Ability to understand people

45. Everything we do (good or bad) elicits a response from others
Golden rules of human relations teach that every action brings about a reaction
If we understand the needs and motives of others - we are better able to?
As an esthetician spending a great deal of time on your feet - proper foot care
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

46. Ethics
Principles of good character
As an esthetician you are percieved as a kind of caregivers so it is important to?
Qualities
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

47. Professional image
Chains of amino acid molecules used in all cell functions & body growth
Physical exercise has many positive effects on our bodie.
Listening to a client & then repeating in your own words what you think the client is telling you
As an esthetician - consist of outward appearance & conduct

48. Carpal Tunnel Syndrome
Emotional stability allows us to?
A condition that numbs and weakens the hands & can eventually affect the ability to work
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Maintaining cleanliness & healthfulness every day

49. Every time
Range from 15-30%
The best way to understand others is to begin with a firm understanding of
In order to feel refreshed and eager to face the workda
How often should a client consultation be done before a service:

50. Personal Hygiene
Care taken by the individual to preserve health
Decline service
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
How often should a client consultation be done before a service: