Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Communication Skills
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Most effective form of advertising
Qualities
Range from 15-30%

2. Secure
A well developed attitude
A fundamental factor in human relations has to do with how ______ we are feeling:
Care taken by the individual to preserve health
An effective way to stay calm when under stress

3. Carpal Tunnel Syndrome
Decline service
A condition that numbs and weakens the hands & can eventually affect the ability to work
As an esthetician - consist of outward appearance & conduct
Listening to a client & then repeating in your own words what you think the client is telling you

4. MSDS stands for...
Material safety data sheet
Care taken by the individual to preserve health
You can help create a stress - free environment by focusing on...
Holding your shoulders level & relaxed

5. Professional image
How often should a client consultation be done before a service:
As an esthetician - consist of outward appearance & conduct
A fundamental factor in human relations has to do with how ______ we are feeling:
Engineering science that studies the relation between workers & their environment

6. Personal hygiene
Range from 15-30%
Maintaining cleanliness & healthfulness every day
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Emotional stability allows us to?

7. Non-controversial
Not likely to cause strong disagreement
Listening to a client & then repeating in your own words what you think the client is telling you
If we understand the needs and motives of others - we are better able to?
Daily maintance of cleanliness by practicing good sanitizing habits

8. You can communicate through...
Combination of understanding - empathy & acceptance
Words - voice inflections & facial expresions
An effective way to stay calm when under stress
Smile - shake hands firmly and direct eye contact and introduce yourself

9. Communication
Ability to understand people
As an esthetician you are percieved as a kind of caregivers so it is important to?
Art of effectively sharing information between 2 or more people
Qualities

10. What should you do if a client has an infection?
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Combination of understanding - empathy & acceptance
Decline service
Likely to cause strong disagreement

11. Renew yourself with relaxation
Ability to understand people
In order to feel refreshed and eager to face the workda
Being fully attentive to what the other person is saying
Decline service

12. Being a good listener
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
How often should a client consultation be done before a service:
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Being fully attentive to what the other person is saying

13. Ethics
Art of effectively sharing information between 2 or more people
Physical exercise has many positive effects on our bodie.
Range from 15-30%
Principles of good character

14. Helpful in reducing stress
Establishing a routine for sleep - meals - & other daily requirements
Measure of heat units; measures food energy for the body
Chains of amino acid molecules used in all cell functions & body growth
The best way to understand others is to begin with a firm understanding of

15. When you meet a new client for the first time - you should...
Combination of understanding - empathy & acceptance
Measure of heat units; measures food energy for the body
Your attitude is a reflection of?
Smile - shake hands firmly and direct eye contact and introduce yourself

16. Motivation
The best way to understand others is to begin with a firm understanding of
You can help create a stress - free environment by focusing on...
That which propels you to do something is...
Good - nutritious food has many effects

17. Is vital to succcess
Maintaining healthy teeth & keeping breath sweet
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Building self-esteem is important
Physical exercise has many positive effects on our bodie.

18. Word of mouth
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Establishing a routine for sleep - meals - & other daily requirements
Most effective form of advertising
As an esthetician you are percieved as a kind of caregivers so it is important to?

19. RDA
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Range from 15-30%
Chains of amino acid molecules used in all cell functions & body growth
The key to a happy and productive life.

20. Ergonomics
Smile - shake hands firmly and direct eye contact and introduce yourself
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Chains of amino acid molecules used in all cell functions & body growth
Measure of heat units; measures food energy for the body

21. Human relations
Ability to understand people
Listening to a client & then repeating in your own words what you think the client is telling you
Care taken by the individual to preserve health
Principles of good character

22. Ethics
Most effective form of advertising
Establishing a routine for sleep - meals - & other daily requirements
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

23. Achieving balance
A fundamental factor in human relations has to do with how ______ we are feeling:
The key to a happy and productive life.
Art of effectively sharing information between 2 or more people
Emotional stability allows us to?

24. Ethics
Moral principles we live and work by
In order to feel refreshed and eager to face the workda
The key to a happy and productive life.
Physical exercise has many positive effects on our bodie.

25. Public Hygiene
Steps taken by the government to preserve health
Calories
Moral principles we live and work by
Emotional stability allows us to?

26. Hygiene
Emotional stability allows us to?
The science that deals with healthful living
An effective way to stay calm when under stress
Maintaining healthy teeth & keeping breath sweet

27. Reflective listening
The key to a happy and productive life.
You can help create a stress - free environment by focusing on...
As an esthetician spending a great deal of time on your feet - proper foot care
Listening to a client & then repeating in your own words what you think the client is telling you

28. Act professionally
If we understand the needs and motives of others - we are better able to?
Golden rules of human relations teach that every action brings about a reaction
In order to feel refreshed and eager to face the workda
Being tactful means being straightfoward but not too...

29. Personal hygiene
The key to a happy and productive life.
Daily maintance of cleanliness by practicing good sanitizing habits
Material safety data sheet
Decline service

30. Take deep breaths
Not likely to cause strong disagreement
As an esthetician spending a great deal of time on your feet - proper foot care
Calories
An effective way to stay calm when under stress

31. Discretion
As an esthetician you are percieved as a kind of caregivers so it is important to?
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Physical exercise has many positive effects on our bodie.
Engineering science that studies the relation between workers & their environment

32. Gather some basic information about the client
Holding your shoulders level & relaxed
Calories
Primary purpose of the consultation form
As an esthetician you are percieved as a kind of caregivers so it is important to?

33. Sensitivity
Combination of understanding - empathy & acceptance
Best method when dealing with difficult clients is to agree with them and
As an esthetician - consist of outward appearance & conduct
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

34. Energy in food is measured by...
In order to feel refreshed and eager to face the workda
Decline service
An effective way to stay calm when under stress
Calories

35. Attributes
Asking a cient to make a future appointment before leaving the skin care center
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Qualities
Smile - shake hands firmly and direct eye contact and introduce yourself

36. Stress
Physical exercise has many positive effects on our bodie.
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
A condition that numbs and weakens the hands & can eventually affect the ability to work
Smile - shake hands firmly and direct eye contact and introduce yourself

37. Carbohydrates
Building self-esteem is important
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Range from 15-30%
Art of effectively sharing information between 2 or more people

38. Yourself
Maintaining healthy teeth & keeping breath sweet
The best way to understand others is to begin with a firm understanding of
Emotional stability allows us to?
We have satisfied when we feel self-love & acceptance

39. Everything we do (good or bad) elicits a response from others
Not likely to cause strong disagreement
Golden rules of human relations teach that every action brings about a reaction
Care taken by the individual to preserve health
Most effective form of advertising

40. Preventing a variety of illnesses
Maintaining healthy teeth & keeping breath sweet
Holding your shoulders level & relaxed
As an esthetician - consist of outward appearance & conduct
Good - nutritious food has many effects

41. Product feature
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Asking a cient to make a future appointment before leaving the skin care center
Words - voice inflections & facial expresions
Characteristics - such as size of the container - aroma or specific ingredients

42. Proffesional image
As an esthetician you are percieved as a kind of caregivers so it is important to?
As an esthetician - consist of outward appearance & conduct
A condition that numbs and weakens the hands & can eventually affect the ability to work
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

43. Every time
How often should a client consultation be done before a service:
The key to a happy and productive life.
Likely to cause strong disagreement
Golden rules of human relations teach that every action brings about a reaction

44. Personal Hygiene
Care taken by the individual to preserve health
Calories
As an esthetician - consist of outward appearance & conduct
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories

45. Ergonomics
Art of effectively sharing information between 2 or more people
Steps taken by the government to preserve health
Engineering science that studies the relation between workers & their environment
Listening to a client & then repeating in your own words what you think the client is telling you

46. Good posture
Chains of amino acid molecules used in all cell functions & body growth
Your attitude is a reflection of?
Engineering science that studies the relation between workers & their environment
Holding your shoulders level & relaxed

47. Calories
Measure of heat units; measures food energy for the body
Establishing a routine for sleep - meals - & other daily requirements
A well developed attitude
As an esthetician spending a great deal of time on your feet - proper foot care

48. Take care of yourself
As an esthetician you are percieved as a kind of caregivers so it is important to?
The key to a happy and productive life.
Engineering science that studies the relation between workers & their environment
Care taken by the individual to preserve health

49. Sanitation
In order to feel refreshed and eager to face the workda
That which propels you to do something is...
Another name for public hygiene
Range from 15-30%

50. Rebooking
Moral principles we live and work by
Asking a cient to make a future appointment before leaving the skin care center
Smile - shake hands firmly and direct eye contact and introduce yourself
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual