Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Ethics
Moral principles we live and work by
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Smile - shake hands firmly and direct eye contact and introduce yourself
If we understand the needs and motives of others - we are better able to?

2. Rebooking
A well developed attitude
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Asking a cient to make a future appointment before leaving the skin care center
In order to feel refreshed and eager to face the workda

3. Achieving balance
The key to a happy and productive life.
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Maintaining cleanliness & healthfulness every day
As an esthetician spending a great deal of time on your feet - proper foot care

4. Professional image
An effective way to stay calm when under stress
As an esthetician - consist of outward appearance & conduct
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Art of effectively sharing information between 2 or more people

5. Communication Skills
Best method when dealing with difficult clients is to agree with them and
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Golden rules of human relations teach that every action brings about a reaction
Establishing a routine for sleep - meals - & other daily requirements

6. Being a good listener
Being fully attentive to what the other person is saying
Care taken by the individual to preserve health
A condition that numbs and weakens the hands & can eventually affect the ability to work
Likely to cause strong disagreement

7. Discretion
A condition that numbs and weakens the hands & can eventually affect the ability to work
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Smile - shake hands firmly and direct eye contact and introduce yourself
Decline service

8. Personal hygiene
Engineering science that studies the relation between workers & their environment
Care taken by the individual to preserve health
Primary purpose of the consultation form
Daily maintance of cleanliness by practicing good sanitizing habits

9. Ergonomics
Best method when dealing with difficult clients is to agree with them and
Measure of heat units; measures food energy for the body
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
A well developed attitude

10. Express emotions appropriately
Emotional stability allows us to?
Range from 15-30%
Being fully attentive to what the other person is saying
Most effective form of advertising

11. Non-controversial
Not likely to cause strong disagreement
That which propels you to do something is...
Physical exercise has many positive effects on our bodie.
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

12. When you are receptive - you are...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people
Characteristics - such as size of the container - aroma or specific ingredients
Ability to understand people
An effective way to stay calm when under stress

13. Proteins
As an esthetician you are percieved as a kind of caregivers so it is important to?
Likely to cause strong disagreement
Chains of amino acid molecules used in all cell functions & body growth
Care taken by the individual to preserve health

14. Hygiene
Being fully attentive to what the other person is saying
Another name for public hygiene
The science that deals with healthful living
As an esthetician spending a great deal of time on your feet - proper foot care

15. Good posture
Golden rules of human relations teach that every action brings about a reaction
How often should a client consultation be done before a service:
Holding your shoulders level & relaxed
Skills - such as active listening - that help you share feelings - thoughts - and information with others

16. Everything we do (good or bad) elicits a response from others
Golden rules of human relations teach that every action brings about a reaction
Ability to understand people
A well developed attitude
You can help create a stress - free environment by focusing on...

17. Carbohydrates
Not likely to cause strong disagreement
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Maintaining healthy teeth & keeping breath sweet
Asking a cient to make a future appointment before leaving the skin care center

18. Yourself
Measure of heat units; measures food energy for the body
We have satisfied when we feel self-love & acceptance
The best way to understand others is to begin with a firm understanding of
Asking a cient to make a future appointment before leaving the skin care center

19. Emotional needs
Holding your shoulders level & relaxed
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
We have satisfied when we feel self-love & acceptance
As an esthetician - consist of outward appearance & conduct

20. Proffesional image
Material safety data sheet
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
How often should a client consultation be done before a service:
Combination of understanding - empathy & acceptance

21. What should you do if a client has an infection?
Building self-esteem is important
Principles of good character
As an esthetician spending a great deal of time on your feet - proper foot care
Decline service

22. Motivation
A fundamental factor in human relations has to do with how ______ we are feeling:
You can help create a stress - free environment by focusing on...
Most effective form of advertising
That which propels you to do something is...

23. Renew yourself with relaxation
In order to feel refreshed and eager to face the workda
Decline service
A well developed attitude
Being fully attentive to what the other person is saying

24. Sanitation
Another name for public hygiene
We have satisfied when we feel self-love & acceptance
Maintaining cleanliness & healthfulness every day
Being fully attentive to what the other person is saying

25. Take care of yourself
As an esthetician you are percieved as a kind of caregivers so it is important to?
Building self-esteem is important
You can help create a stress - free environment by focusing on...
The key to a happy and productive life.

26. Human relations
As an esthetician you are percieved as a kind of caregivers so it is important to?
Ability to understand people
Qualities
Primary purpose of the consultation form

27. Calories
Measure of heat units; measures food energy for the body
Listening to a client & then repeating in your own words what you think the client is telling you
That which propels you to do something is...
Physical exercise has many positive effects on our bodie.

28. Critical
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Engineering science that studies the relation between workers & their environment
The best way to understand others is to begin with a firm understanding of
Being tactful means being straightfoward but not too...

29. Ergonomics
Physical exercise has many positive effects on our bodie.
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Engineering science that studies the relation between workers & their environment
That which propels you to do something is...

30. Protein requirements
Qualities
Moral principles we live and work by
Words - voice inflections & facial expresions
Range from 15-30%

31. Controversial
That which propels you to do something is...
The best way to understand others is to begin with a firm understanding of
Likely to cause strong disagreement
As an esthetician - consist of outward appearance & conduct

32. Product feature
Characteristics - such as size of the container - aroma or specific ingredients
If we understand the needs and motives of others - we are better able to?
That which propels you to do something is...
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

33. Word of mouth
A condition that numbs and weakens the hands & can eventually affect the ability to work
If we understand the needs and motives of others - we are better able to?
Building self-esteem is important
Most effective form of advertising

34. Every time
In order to feel refreshed and eager to face the workda
As an esthetician you are percieved as a kind of caregivers so it is important to?
How often should a client consultation be done before a service:
Physical exercise has many positive effects on our bodie.

35. Carpal Tunnel Syndrome
As an esthetician spending a great deal of time on your feet - proper foot care
A condition that numbs and weakens the hands & can eventually affect the ability to work
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
That which propels you to do something is...

36. Having values & goals
Skills - such as active listening - that help you share feelings - thoughts - and information with others
Asking a cient to make a future appointment before leaving the skin care center
A well developed attitude
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

37. You can communicate through...
The science that deals with healthful living
Primary purpose of the consultation form
Words - voice inflections & facial expresions
Most effective form of advertising

38. Helpful in reducing stress
You can help create a stress - free environment by focusing on...
Likely to cause strong disagreement
Establishing a routine for sleep - meals - & other daily requirements
An effective way to stay calm when under stress

39. Proper functioning of organs
A condition that numbs and weakens the hands & can eventually affect the ability to work
Best method when dealing with difficult clients is to agree with them and
Asking a cient to make a future appointment before leaving the skin care center
Physical exercise has many positive effects on our bodie.

40. Ethics
Emotional stability allows us to?
Physical exercise has many positive effects on our bodie.
Principles of good character
Engineering science that studies the relation between workers & their environment

41. MSDS stands for...
A condition that numbs and weakens the hands & can eventually affect the ability to work
In order to feel refreshed and eager to face the workda
Material safety data sheet
Most effective form of advertising

42. Oral Hygiene
Maintaining healthy teeth & keeping breath sweet
Words - voice inflections & facial expresions
Physical exercise has many positive effects on our bodie.
Decline service

43. Preventing a variety of illnesses
Establishing a routine for sleep - meals - & other daily requirements
Good - nutritious food has many effects
Golden rules of human relations teach that every action brings about a reaction
An effective way to stay calm when under stress

44. Act professionally
If we understand the needs and motives of others - we are better able to?
Listening to a client & then repeating in your own words what you think the client is telling you
Likely to cause strong disagreement
Skills - such as active listening - that help you share feelings - thoughts - and information with others

45. Public Hygiene
If we understand the needs and motives of others - we are better able to?
Words - voice inflections & facial expresions
Steps taken by the government to preserve health
Establishing a routine for sleep - meals - & other daily requirements

46. Sensitivity
Daily maintance of cleanliness by practicing good sanitizing habits
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Your attitude is a reflection of?
Combination of understanding - empathy & acceptance

47. Personal Hygiene
Care taken by the individual to preserve health
Asking a cient to make a future appointment before leaving the skin care center
Calories
Measure of heat units; measures food energy for the body

48. Is vital to succcess
Golden rules of human relations teach that every action brings about a reaction
In order to feel refreshed and eager to face the workda
Building self-esteem is important
Listening to a client & then repeating in your own words what you think the client is telling you

49. RDA
Golden rules of human relations teach that every action brings about a reaction
Another name for public hygiene
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

50. Secure
Moral principles we live and work by
The key to a happy and productive life.
A fundamental factor in human relations has to do with how ______ we are feeling:
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place