Test your basic knowledge |

Guest Services And Personal Grooming In The Beauty Industry

Subjects : business-skills, industries

Instructions:

Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can study here.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.

1. Being a good listener
Principles of good character
Another name for public hygiene
Being fully attentive to what the other person is saying
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place

2. Critical
Being tactful means being straightfoward but not too...
Likely to cause strong disagreement
Physical exercise has many positive effects on our bodie.
Asking a cient to make a future appointment before leaving the skin care center

3. Yourself
Steps taken by the government to preserve health
Most effective form of advertising
In order to feel refreshed and eager to face the workda
The best way to understand others is to begin with a firm understanding of

4. Personal hygiene
We have satisfied when we feel self-love & acceptance
Combination of understanding - empathy & acceptance
Best method when dealing with difficult clients is to agree with them and
Daily maintance of cleanliness by practicing good sanitizing habits

5. Ethics
Moral principles we live and work by
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Engineering science that studies the relation between workers & their environment
We have satisfied when we feel self-love & acceptance

6. Emotional needs
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
The best way to understand others is to begin with a firm understanding of
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
We have satisfied when we feel self-love & acceptance

7. What should you do if a client has an infection?
Daily maintance of cleanliness by practicing good sanitizing habits
Decline service
The best way to understand others is to begin with a firm understanding of
An effective way to stay calm when under stress

8. Motivation
Holding your shoulders level & relaxed
That which propels you to do something is...
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
As an esthetician - consist of outward appearance & conduct

9. Rebooking
That which propels you to do something is...
Asking a cient to make a future appointment before leaving the skin care center
Emotional stability allows us to?
Chains of amino acid molecules used in all cell functions & body growth

10. Hygiene
Primary purpose of the consultation form
The science that deals with healthful living
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

11. When you meet a new client for the first time - you should...
Calories
Smile - shake hands firmly and direct eye contact and introduce yourself
Moral principles we live and work by
A fundamental factor in human relations has to do with how ______ we are feeling:

12. Product feature
Range from 15-30%
The key to a happy and productive life.
A well developed attitude
Characteristics - such as size of the container - aroma or specific ingredients

13. Take care of yourself
As an esthetician spending a great deal of time on your feet - proper foot care
If we understand the needs and motives of others - we are better able to?
As an esthetician you are percieved as a kind of caregivers so it is important to?
Principles of good character

14. Oral Hygiene
If we understand the needs and motives of others - we are better able to?
Maintaining healthy teeth & keeping breath sweet
As an esthetician you are percieved as a kind of caregivers so it is important to?
Skills - such as active listening - that help you share feelings - thoughts - and information with others

15. Personal Hygiene
Care taken by the individual to preserve health
That which propels you to do something is...
Chains of amino acid molecules used in all cell functions & body growth
Asking a cient to make a future appointment before leaving the skin care center

16. Ethics
Combination of understanding - empathy & acceptance
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image
Measure of heat units; measures food energy for the body
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

17. Communication
Range from 15-30%
Art of effectively sharing information between 2 or more people
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
In order to feel refreshed and eager to face the workda

18. Secure
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
A fundamental factor in human relations has to do with how ______ we are feeling:
Moral principles we live and work by
Maintaining cleanliness & healthfulness every day

19. Word of mouth
Best method when dealing with difficult clients is to agree with them and
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Most effective form of advertising
As an esthetician spending a great deal of time on your feet - proper foot care

20. Discretion
Golden rules of human relations teach that every action brings about a reaction
Decline service
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

21. Reflective listening
Listening to a client & then repeating in your own words what you think the client is telling you
Golden rules of human relations teach that every action brings about a reaction
Most effective form of advertising
Qualities

22. Good posture
Maintaining cleanliness & healthfulness every day
Not sharing your personal problems with clients or repeating personal information clients have shared with you is...
Care taken by the individual to preserve health
Holding your shoulders level & relaxed

23. Achieving balance
The key to a happy and productive life.
Likely to cause strong disagreement
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
You can help create a stress - free environment by focusing on...

24. Protein requirements
A fundamental factor in human relations has to do with how ______ we are feeling:
Steps taken by the government to preserve health
Range from 15-30%
Listening to a client & then repeating in your own words what you think the client is telling you

25. Proteins
A fundamental factor in human relations has to do with how ______ we are feeling:
Being tactful means being straightfoward but not too...
Chains of amino acid molecules used in all cell functions & body growth
Calories

26. Stress
Likely to cause strong disagreement
Characteristics - such as size of the container - aroma or specific ingredients
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation
You can help create a stress - free environment by focusing on...

27. Act professionally
Likely to cause strong disagreement
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
If we understand the needs and motives of others - we are better able to?
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity

28. You can communicate through...
A fundamental factor in human relations has to do with how ______ we are feeling:
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
Words - voice inflections & facial expresions
Primary purpose of the consultation form

29. Controversial
Ability to understand people
A condition that numbs and weakens the hands & can eventually affect the ability to work
Qualities
Likely to cause strong disagreement

30. Public Hygiene
As an esthetician - consist of outward appearance & conduct
Steps taken by the government to preserve health
Establishing a routine for sleep - meals - & other daily requirements
Likely to cause strong disagreement

31. Personal hygiene
Maintaining cleanliness & healthfulness every day
The science that deals with healthful living
Care taken by the individual to preserve health
As an esthetician spending a great deal of time on your feet - proper foot care

32. Take deep breaths
Impression projected by a person engaged in any profesion consisting of outward appearance & conduct exhibited in the work place
Decline service
Moral principles we live and work by
An effective way to stay calm when under stress

33. Calories
Measure of heat units; measures food energy for the body
Words - voice inflections & facial expresions
Maintaining cleanliness & healthfulness every day
As an esthetician you are percieved as a kind of caregivers so it is important to?

34. Professional image
Moral principles we live and work by
Calories
As an esthetician - consist of outward appearance & conduct
Material safety data sheet

35. Human relations
Calories
Decline service
Ability to understand people
Chains of amino acid molecules used in all cell functions & body growth

36. Ergonomics
Smile - shake hands firmly and direct eye contact and introduce yourself
Likely to cause strong disagreement
The science of how a workplace can best be designed for comfort - safety - efficiency & productivity
Being tactful means being straightfoward but not too...

37. RDA
Likely to cause strong disagreement
Recommended dietary allowances; the recommended nutrient intake required to meet the known nutrient needs of the healthy individual
A condition that numbs and weakens the hands & can eventually affect the ability to work
A fundamental factor in human relations has to do with how ______ we are feeling:

38. Express emotions appropriately
Building self-esteem is important
Emotional stability allows us to?
The key to a happy and productive life.
As an esthetician spending a great deal of time on your feet - proper foot care

39. What you believe and think
Words - voice inflections & facial expresions
Your attitude is a reflection of?
A well developed attitude
Decline service

40. MSDS stands for...
Material safety data sheet
That which propels you to do something is...
You can help create a stress - free environment by focusing on...
An effective way to stay calm when under stress

41. Sanitation
Best method when dealing with difficult clients is to agree with them and
The science that deals with healthful living
Another name for public hygiene
The inability to cope with a threat - real or imagined - to our well being - which results in a series of responses and adaptations by our minds & bodies; tension caused by a situation

42. Maintain good posture
As an esthetician spending a great deal of time on your feet - proper foot care
The best way to understand others is to begin with a firm understanding of
Calories
A fundamental factor in human relations has to do with how ______ we are feeling:

43. Everything we do (good or bad) elicits a response from others
Golden rules of human relations teach that every action brings about a reaction
As an esthetician you are percieved as a kind of caregivers so it is important to?
Combination of understanding - empathy & acceptance
Steps taken by the government to preserve health

44. Energy in food is measured by...
Calories
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
A condition that numbs and weakens the hands & can eventually affect the ability to work
As an esthetician spending a great deal of time on your feet - proper foot care

45. When you are receptive - you are...
Care taken by the individual to preserve health
Calories
Compounds that breakdown the basic chemical sugars & supply energy for the body - 45 to 65% of all calories
Interested in other people - responsive to the feelings of other people and responsive to the opinions of other people

46. Every time
Range from 15-30%
How often should a client consultation be done before a service:
Likely to cause strong disagreement
Holding your shoulders level & relaxed

47. Preventing a variety of illnesses
Good - nutritious food has many effects
Establishing a routine for sleep - meals - & other daily requirements
We have satisfied when we feel self-love & acceptance
Daily maintance of cleanliness by practicing good sanitizing habits

48. Sensitivity
Combination of understanding - empathy & acceptance
Emotional stability allows us to?
Maintaining cleanliness & healthfulness every day
If we understand the needs and motives of others - we are better able to?

49. Attributes
Range from 15-30%
Qualities
As an esthetician you are percieved as a kind of caregivers so it is important to?
Principles of good character - proper conduct & moral judgement - expressed through personality - human relations & professional image

50. Ergonomics
The key to a happy and productive life.
Primary purpose of the consultation form
Engineering science that studies the relation between workers & their environment
Holding your shoulders level & relaxed