Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






2. Whats left after deductions






3. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






4. Every agency pays into this by % to fund those needing to be compensated






5. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






6. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






7. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






8. Person who acquired the rights to travel services for the purpose of RESALE






9. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






10. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






11. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






12. To enter into account






13. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






14. Business name - address - registration number






15. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






16. 10 thousand dollars security deposit






17. Identify self - be friendly - gret - ask how to help






18. Agency and counsellor informaiton - customer identification - payment details - travel services details






19. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






20. Obtaining money resources - seek this to begin or expand business






21. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






22. Anythign of worth that is owned






23. Costs that don't vary






24. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






25. That Which is OWED (liabilities)






26. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






27. Must say artist render if a drawing - must be up to date and accurate






28. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






29. PERSONAL resources






30. Whenever a payment is made






31. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






32. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






33. 45 days in advance (package holiday)






34. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






35. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






36. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






37. Can't make false or misleading statements






38. Record of business transactions - company lets you buy now and pay later has set up account for you






39. Money owerd to you that you can't collect






40. Decrease in value thru age - wear or deterioration






41. Trained professional who is skilled at keeping business records






42. Ontairo - Quebec - BC






43. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






44. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






45. 2-3 rings






46. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






47. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






48. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






49. Something that can be seen and evaluated






50. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer