Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify self - be friendly - gret - ask how to help






2. Can't make false or misleading statements






3. To enter into account






4. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






5. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






6. 2-3 rings






7. Money owerd to you that you can't collect






8. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






9. Business name - address - registration number






10. Additional commision % paid when agent meets certain revenue






11. Cash return afterwards given to consumer from agency b/c of revenue they've generated






12. Obtaining money resources - seek this to begin or expand business






13. Something that can be seen and evaluated






14. Ready and waiting to be paid






15. That Which is OWED (liabilities)






16. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






17. Failrure to pay debt or meet obligation






18. Costs that don't vary






19. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






20. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






21. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






22. All details of reservation - made when booking is in process - ALWAYS completed - clear format






23. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






24. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






25. Mandatory with TICO - cannot open doors unless have TICO reg.






26. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






27. Whenever a payment is made






28. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






29. Total before deductions






30. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






31. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






32. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






33. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






34. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






35. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






36. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






37. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






38. Record of What is owed to you - credit accounts






39. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






40. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






41. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






42. Joing signer of loan agreement






43. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






44. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






45. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






46. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






47. Ontairo - Quebec - BC






48. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






49. Anythign of worth that is owned






50. 10 thousand dollars security deposit