Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. PERSONAL resources






2. Whats left after deductions






3. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






4. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






5. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






6. Person who acquired the rights to travel services for the purpose of RESALE






7. Use by agency chains to forward payment to non-BSP supplier






8. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






9. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






10. Business name - address - registration number






11. Anythign of worth that is owned






12. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






13. Failrure to pay debt or meet obligation






14. 2-3 rings






15. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






16. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






17. Plan expressed in terms of money






18. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






19. Agency and counsellor informaiton - customer identification - payment details - travel services details






20. Total value of assets that you have avail. to invest in your business initially






21. Costs that don't vary






22. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






23. Org. or individual that sells travel services but isn't reg'd in ontario






24. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






25. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






26. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






27. To enter into account






28. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






29. Must say artist render if a drawing - must be up to date and accurate






30. Ready and waiting to be paid






31. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






32. Identify self - be friendly - gret - ask how to help






33. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






34. Something that can be seen and evaluated






35. That Which is OWED (liabilities)






36. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






37. List of the revenues and expenses for a business - also called 'Income Statement'






38. Cworks form a location other than reg'd office or agency






39. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






40. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






41. Travel agent or wholesaler who is reg'd under TIA






42. All details of reservation - made when booking is in process - ALWAYS completed - clear format






43. Say GOODBYE - wiat for THEM to hang up






44. Can't make false or misleading statements






45. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






46. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






47. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






48. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






49. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






50. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge