Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






2. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






3. List of the revenues and expenses for a business - also called 'Income Statement'






4. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






5. Cworks form a location other than reg'd office or agency






6. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






7. Total before deductions






8. Anythign of worth that is owned






9. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






10. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






11. Ready and waiting to be paid






12. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






13. Whats left after deductions






14. Expenditures arising out of current business activities ie. salaries - electriity






15. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






16. Every agency pays into this by % to fund those needing to be compensated






17. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






18. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






19. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






20. Person who acquired the rights to travel services for the purpose of RESALE






21. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






22. All details of reservation - made when booking is in process - ALWAYS completed - clear format






23. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






24. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






25. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






26. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






27. Cash return afterwards given to consumer from agency b/c of revenue they've generated






28. That Which is OWED (liabilities)






29. Obtaining money resources - seek this to begin or expand business






30. Failrure to pay debt or meet obligation






31. Plan expressed in terms of money






32. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






33. 2-3 rings






34. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






35. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






36. Record of business transactions - company lets you buy now and pay later has set up account for you






37. 45 days in advance (package holiday)






38. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






39. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






40. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






41. Something that can be seen and evaluated






42. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






43. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






44. Must have certain knowledge and expertise






45. Agency and counsellor informaiton - customer identification - payment details - travel services details






46. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






47. Business name - address - registration number






48. Costs that don't vary






49. Record of What is owed to you - credit accounts






50. Joing signer of loan agreement