Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






2. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






3. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






4. PERSONAL resources






5. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






6. Must have certain knowledge and expertise






7. Joing signer of loan agreement






8. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






9. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






10. Sells to consumer - travel services provided by another person/company






11. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






12. Use by agency chains to forward payment to non-BSP supplier






13. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






14. Bankrupcy of registrant - failure of an airline or cruise end supplier






15. Travel agent or wholesaler who is reg'd under TIA






16. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






17. Decrease in value thru age - wear or deterioration






18. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






19. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






20. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






21. Record of business transactions - company lets you buy now and pay later has set up account for you






22. Something that can be seen and evaluated






23. Record of What is owed to you - credit accounts






24. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






25. Trained professional who is skilled at keeping business records






26. Business name - address - registration number






27. Identify self - be friendly - gret - ask how to help






28. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






29. Additional commision % paid when agent meets certain revenue






30. Expenditures arising out of current business activities ie. salaries - electriity






31. Mandatory with TICO - cannot open doors unless have TICO reg.






32. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






33. Total value of assets that you have avail. to invest in your business initially






34. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






35. Agency and counsellor informaiton - customer identification - payment details - travel services details






36. Person who acquired the rights to travel services for the purpose of RESALE






37. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






38. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






39. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






40. That Which is OWED (liabilities)






41. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






42. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






43. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






44. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






45. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






46. List of the revenues and expenses for a business - also called 'Income Statement'






47. Whenever a payment is made






48. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






49. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






50. Total before deductions