Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Can't make false or misleading statements






2. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






3. Cworks form a location other than reg'd office or agency






4. Bankrupcy of registrant - failure of an airline or cruise end supplier






5. List of the revenues and expenses for a business - also called 'Income Statement'






6. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






7. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






8. 10 thousand dollars security deposit






9. Total before deductions






10. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






11. Whenever a payment is made






12. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






13. Trained professional who is skilled at keeping business records






14. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






15. Business name - address - registration number






16. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






17. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






18. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






19. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






20. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






21. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






22. Must have certain knowledge and expertise






23. Money owerd to you that you can't collect






24. Identify self - be friendly - gret - ask how to help






25. Obtaining money resources - seek this to begin or expand business






26. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






27. Ready and waiting to be paid






28. All details of reservation - made when booking is in process - ALWAYS completed - clear format






29. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






30. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






31. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






32. Additional commision % paid when agent meets certain revenue






33. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






34. 45 days in advance (package holiday)






35. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






36. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






37. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






38. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






39. 2-3 rings






40. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






41. Plan expressed in terms of money






42. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






43. Must say artist render if a drawing - must be up to date and accurate






44. Cash return afterwards given to consumer from agency b/c of revenue they've generated






45. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






46. Total value of assets that you have avail. to invest in your business initially






47. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






48. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






49. Decrease in value thru age - wear or deterioration






50. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.