Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






2. Plan expressed in terms of money






3. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






4. Whenever a payment is made






5. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






6. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






7. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






8. Every agency pays into this by % to fund those needing to be compensated






9. Costs that don't vary






10. Ready and waiting to be paid






11. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






12. Say GOODBYE - wiat for THEM to hang up






13. Joing signer of loan agreement






14. Bankrupcy of registrant - failure of an airline or cruise end supplier






15. Mandatory with TICO - cannot open doors unless have TICO reg.






16. PERSONAL resources






17. Identify self - be friendly - gret - ask how to help






18. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






19. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






20. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






21. Must have certain knowledge and expertise






22. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






23. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






24. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






25. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






26. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






27. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






28. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






29. Failrure to pay debt or meet obligation






30. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






31. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






32. Decrease in value thru age - wear or deterioration






33. Money collected from consumer must be put into trust account to be used only for their travel purchases






34. Cworks form a location other than reg'd office or agency






35. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






36. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






37. Person who acquired the rights to travel services for the purpose of RESALE






38. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






39. Total before deductions






40. Can't make false or misleading statements






41. All details of reservation - made when booking is in process - ALWAYS completed - clear format






42. Whats left after deductions






43. Ontairo - Quebec - BC






44. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






45. Total value of assets that you have avail. to invest in your business initially






46. Expenditures arising out of current business activities ie. salaries - electriity






47. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






48. 45 days in advance (package holiday)






49. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






50. Org. or individual that sells travel services but isn't reg'd in ontario