Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify self - be friendly - gret - ask how to help






2. Something that can be seen and evaluated






3. Money owerd to you that you can't collect






4. Record of business transactions - company lets you buy now and pay later has set up account for you






5. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






6. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






7. To enter into account






8. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






9. Additional commision % paid when agent meets certain revenue






10. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






11. 10 thousand dollars security deposit






12. List of the revenues and expenses for a business - also called 'Income Statement'






13. All details of reservation - made when booking is in process - ALWAYS completed - clear format






14. 2-3 rings






15. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






16. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






17. Whats left after deductions






18. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






19. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






20. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






21. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






22. Plan expressed in terms of money






23. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






24. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






25. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






26. Bankrupcy of registrant - failure of an airline or cruise end supplier






27. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






28. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






29. Cash return afterwards given to consumer from agency b/c of revenue they've generated






30. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






31. Ready and waiting to be paid






32. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






33. Failrure to pay debt or meet obligation






34. That Which is OWED (liabilities)






35. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






36. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






37. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






38. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






39. Expenditures arising out of current business activities ie. salaries - electriity






40. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






41. Total before deductions






42. Use by agency chains to forward payment to non-BSP supplier






43. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






44. Cworks form a location other than reg'd office or agency






45. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






46. Must have certain knowledge and expertise






47. Person who acquired the rights to travel services for the purpose of RESALE






48. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






49. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






50. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund