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Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






2. Failrure to pay debt or meet obligation






3. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






4. Joing signer of loan agreement






5. Org. or individual that sells travel services but isn't reg'd in ontario






6. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






7. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






8. Additional commision % paid when agent meets certain revenue






9. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






10. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






11. Ontairo - Quebec - BC






12. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






13. Bankrupcy of registrant - failure of an airline or cruise end supplier






14. Ready and waiting to be paid






15. That Which is OWED (liabilities)






16. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






17. Costs that don't vary






18. Obtaining money resources - seek this to begin or expand business






19. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






20. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






21. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






22. 2-3 rings






23. Whats left after deductions






24. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






25. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






26. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






27. Total before deductions






28. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






29. Business name - address - registration number






30. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






31. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






32. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






33. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






34. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






35. Plan expressed in terms of money






36. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






37. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






38. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






39. Total value of assets that you have avail. to invest in your business initially






40. PERSONAL resources






41. Use by agency chains to forward payment to non-BSP supplier






42. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






43. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






44. Agency and counsellor informaiton - customer identification - payment details - travel services details






45. Must say artist render if a drawing - must be up to date and accurate






46. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






47. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






48. Expenditures arising out of current business activities ie. salaries - electriity






49. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






50. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'







Sorry!:) No result found.

Can you answer 50 questions in 15 minutes?


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