Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Person who acquired the rights to travel services for the purpose of RESALE






2. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






3. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






4. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






5. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






6. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






7. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






8. Use by agency chains to forward payment to non-BSP supplier






9. Org. or individual that sells travel services but isn't reg'd in ontario






10. Identify self - be friendly - gret - ask how to help






11. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






12. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






13. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






14. Business name - address - registration number






15. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






16. Bankrupcy of registrant - failure of an airline or cruise end supplier






17. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






18. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






19. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






20. Trained professional who is skilled at keeping business records






21. 10 thousand dollars security deposit






22. 45 days in advance (package holiday)






23. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






24. PERSONAL resources






25. Plan expressed in terms of money






26. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






27. Money collected from consumer must be put into trust account to be used only for their travel purchases






28. Sells to consumer - travel services provided by another person/company






29. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






30. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






31. Anythign of worth that is owned






32. Cworks form a location other than reg'd office or agency






33. List of the revenues and expenses for a business - also called 'Income Statement'






34. That Which is OWED (liabilities)






35. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






36. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






37. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






38. Travel agent or wholesaler who is reg'd under TIA






39. To enter into account






40. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






41. Ontairo - Quebec - BC






42. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






43. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






44. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






45. Obtaining money resources - seek this to begin or expand business






46. Total value of assets that you have avail. to invest in your business initially






47. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






48. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






49. Money owerd to you that you can't collect






50. Joing signer of loan agreement