Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Record of What is owed to you - credit accounts






2. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






3. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






4. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






5. PERSONAL resources






6. Money owerd to you that you can't collect






7. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






8. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






9. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






10. Costs that don't vary






11. Expenditures arising out of current business activities ie. salaries - electriity






12. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






13. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






14. Anythign of worth that is owned






15. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






16. Say GOODBYE - wiat for THEM to hang up






17. Decrease in value thru age - wear or deterioration






18. Mandatory with TICO - cannot open doors unless have TICO reg.






19. Person who acquired the rights to travel services for the purpose of RESALE






20. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






21. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






22. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






23. Trained professional who is skilled at keeping business records






24. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






25. Must say artist render if a drawing - must be up to date and accurate






26. Plan expressed in terms of money






27. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






28. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






29. Total value of assets that you have avail. to invest in your business initially






30. Business name - address - registration number






31. That Which is OWED (liabilities)






32. Every agency pays into this by % to fund those needing to be compensated






33. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






34. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






35. All details of reservation - made when booking is in process - ALWAYS completed - clear format






36. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






37. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






38. Whats left after deductions






39. Ontairo - Quebec - BC






40. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






41. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






42. Identify self - be friendly - gret - ask how to help






43. Sells to consumer - travel services provided by another person/company






44. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






45. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






46. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






47. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






48. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






49. Total before deductions






50. Obtaining money resources - seek this to begin or expand business