Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






2. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






3. Business name - address - registration number






4. Expenditures arising out of current business activities ie. salaries - electriity






5. To enter into account






6. Ontairo - Quebec - BC






7. Something that can be seen and evaluated






8. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






9. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






10. Use by agency chains to forward payment to non-BSP supplier






11. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






12. 45 days in advance (package holiday)






13. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






14. Cash return afterwards given to consumer from agency b/c of revenue they've generated






15. Obtaining money resources - seek this to begin or expand business






16. Org. or individual that sells travel services but isn't reg'd in ontario






17. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






18. Person who acquired the rights to travel services for the purpose of RESALE






19. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






20. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






21. List of the revenues and expenses for a business - also called 'Income Statement'






22. Total value of assets that you have avail. to invest in your business initially






23. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






24. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






25. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






26. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






27. Must have certain knowledge and expertise






28. Cworks form a location other than reg'd office or agency






29. PERSONAL resources






30. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






31. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






32. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






33. Plan expressed in terms of money






34. All details of reservation - made when booking is in process - ALWAYS completed - clear format






35. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






36. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






37. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






38. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






39. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






40. Total before deductions






41. Every agency pays into this by % to fund those needing to be compensated






42. Trained professional who is skilled at keeping business records






43. Money owerd to you that you can't collect






44. Agency and counsellor informaiton - customer identification - payment details - travel services details






45. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






46. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






47. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






48. Sells to consumer - travel services provided by another person/company






49. Decrease in value thru age - wear or deterioration






50. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency