Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To enter into account






2. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






3. Plan expressed in terms of money






4. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






5. Costs that don't vary






6. Decrease in value thru age - wear or deterioration






7. Money owerd to you that you can't collect






8. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






9. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






10. Whenever a payment is made






11. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






12. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






13. Expenditures arising out of current business activities ie. salaries - electriity






14. Total value of assets that you have avail. to invest in your business initially






15. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






16. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






17. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






18. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






19. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






20. Additional commision % paid when agent meets certain revenue






21. Sells to consumer - travel services provided by another person/company






22. Must have certain knowledge and expertise






23. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






24. Cworks form a location other than reg'd office or agency






25. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






26. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






27. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






28. Mandatory with TICO - cannot open doors unless have TICO reg.






29. Agency and counsellor informaiton - customer identification - payment details - travel services details






30. Record of What is owed to you - credit accounts






31. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






32. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






33. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






34. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






35. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






36. Use by agency chains to forward payment to non-BSP supplier






37. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






38. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






39. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






40. Bankrupcy of registrant - failure of an airline or cruise end supplier






41. Org. or individual that sells travel services but isn't reg'd in ontario






42. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






43. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






44. Obtaining money resources - seek this to begin or expand business






45. All details of reservation - made when booking is in process - ALWAYS completed - clear format






46. Total before deductions






47. Must say artist render if a drawing - must be up to date and accurate






48. Cash return afterwards given to consumer from agency b/c of revenue they've generated






49. List of the revenues and expenses for a business - also called 'Income Statement'






50. PERSONAL resources