Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






2. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






3. Cash return afterwards given to consumer from agency b/c of revenue they've generated






4. Cworks form a location other than reg'd office or agency






5. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






6. Total value of assets that you have avail. to invest in your business initially






7. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






8. 2-3 rings






9. Person who acquired the rights to travel services for the purpose of RESALE






10. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






11. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






12. Say GOODBYE - wiat for THEM to hang up






13. All details of reservation - made when booking is in process - ALWAYS completed - clear format






14. 10 thousand dollars security deposit






15. Something that can be seen and evaluated






16. Agency and counsellor informaiton - customer identification - payment details - travel services details






17. Failrure to pay debt or meet obligation






18. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






19. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






20. Joing signer of loan agreement






21. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






22. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






23. That Which is OWED (liabilities)






24. Record of What is owed to you - credit accounts






25. Additional commision % paid when agent meets certain revenue






26. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






27. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






28. Can't make false or misleading statements






29. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






30. Record of business transactions - company lets you buy now and pay later has set up account for you






31. Bankrupcy of registrant - failure of an airline or cruise end supplier






32. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






33. Mandatory with TICO - cannot open doors unless have TICO reg.






34. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






35. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






36. Use by agency chains to forward payment to non-BSP supplier






37. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






38. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






39. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






40. Obtaining money resources - seek this to begin or expand business






41. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






42. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






43. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






44. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






45. List of the revenues and expenses for a business - also called 'Income Statement'






46. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






47. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






48. Travel agent or wholesaler who is reg'd under TIA






49. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






50. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki