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Test your basic knowledge |
Travel Business 101
Start Test
Study First
Subjects
:
hospitality
,
industries
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use by agency chains to forward payment to non-BSP supplier
WRA - Wholesaler Remittance - DBA - Deposit Balance Advice
fixed expenses
Gross
How many time should phone ring before asnwering
2. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'
Photos on Ads - Rules
Receipt
Financial Statement
Wholesaler
3. Must say artist render if a drawing - must be up to date and accurate
Photos on Ads - Rules
Operating costs
Non-Registrant
Travel Agent
4. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse
Invoicing Requirements
10 Principles of Pipeda
Gross
Registrant
5. Cworks form a location other than reg'd office or agency
Invoicing Requirements
Outside sales rep
Asset
Guidelines for Advertising travel services
6. Travel agent or wholesaler who is reg'd under TIA
Registrant
Supervision/Educational Req
Outside sales rep
Income Statement
7. Record of business transactions - company lets you buy now and pay later has set up account for you
Trust Accounting
First Impression/Meeting Etiquette
Account
credit
8. Agency and counsellor informaiton - customer identification - payment details - travel services details
PIPEDA: Be Accountable
Co-Signer
Invoicing Requirements
How many time should phone ring before asnwering
9. Ready and waiting to be paid
PIPEDA: Limit Use - Disclosure and Retention
What changes that might affect purchase must be told to client
Payable
PIPEDA: Be Accountable
10. Failrure to pay debt or meet obligation
Account
Default
Differences between Mega Agency - Consortia - and Franchise
Payment in FUll usually due
11. Pens - calculator - msg pad - extension directory - calendar - order forms/booking
Supervision/Educational Req
Bad debt
What changes that might affect purchase must be told to client
Items in Message Kit
12. 10 thousand dollars security deposit
Financing
PIPEDA: Use Appropriate Safeguards
Posting of security
Financial Statement
13. Additional commision % paid when agent meets certain revenue
Override
Trust Accounting
Guidlines for Brochures
Provinces with Travel Protection
14. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency
Holiday Season Etiquette
registration system
Who must get TICO
Information to be disclosed to client PRIOR to sale to client
15. Identify self - be friendly - gret - ask how to help
credit
When must an invoice be provided
Bad debt
Elements of greeting
16. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than
Asset
How must you verify the Wholesaler documents
PIPEDA: Limit Use - Disclosure and Retention
Guidlines for Brochures
17. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)
PIPEDA: Be Open
List all industry FORMS
Invoicing Requirements
How many time should phone ring before asnwering
18. Can't make false or misleading statements
List all industry FORMS
fixed expenses
Truth in Advertising
Wholesaler
19. Obtaining money resources - seek this to begin or expand business
PIPEDA: Identify the Purpose
Financing
Compensation Fund
fixed expenses
20. Expenditures arising out of current business activities ie. salaries - electriity
PIPEDA: Be Accurate
Operating costs
credit
Debit
21. Org. or individual that sells travel services but isn't reg'd in ontario
fixed expenses
Photos on Ads - Rules
Non-Registrant
Wholesaler
22. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description
Information to be disclosed to client PRIOR to sale to client
Profit & Loss Statement
fixed expenses
Gross
23. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once
PIPEDA: Use Appropriate Safeguards
Accounts receivable
fixed expenses
E-Mail/Computer Etiq.
24. Something that can be seen and evaluated
When are documents provided for services
Five telephone offences
Vouchers
Tangible
25. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info
Tangible
Accountant
Bad debt
PIPEDA: Be Accurate
26. Business name - address - registration number
PIPEDA: Obtain Consent
All Written Representations must include
7 Main Online Agencies
Registrar
27. Given whenever payment of any kind is made - itemizes details of booking - (invoice)
Receipt
Registrant
Representations
Financial Statement
28. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re
Supervision/Educational Req
Payable
Cubicle Etiquette
Differences between Mega Agency - Consortia - and Franchise
29. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro
Supervision/Educational Req
Vouchers
Payment in FUll usually due
Operating costs
30. Cash return afterwards given to consumer from agency b/c of revenue they've generated
Co-Signer
Guidelines for Advertising travel services
Rebate
Restaurant Etiquette
31. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify
How to develop trust and rapport with customer
Wholesaler
Net
PIPEDA: Limit Collection
32. List of the revenues and expenses for a business - also called 'Income Statement'
Non-Registrant
Guidlines for Brochures
Financial Statement
Profit & Loss Statement
33. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it
Compensation Fund
6 mechanisms to protect clients
7 Main Online Agencies
3 Steps to Handling Angry Customers
34. Whenever a payment is made
Cheque Requisition
Five telephone offences
Debt
When must an invoice be provided
35. Money owerd to you that you can't collect
Bad debt
Compensation Fund
What is covered by FUND?
Gross
36. To enter into account
Accountant
Purpose of Travel Compensation Fund
Posting
Difference between travel agency and traditional retail store
37. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use
Five telephone offences
Inclusions on Travel Agency Invoice/Recipet
PIPEDA: Use Appropriate Safeguards
PIPEDA: Obtain Consent
38. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf
When are documents provided for services
Bad debt
Truth in Advertising
PIPEDA: Be Accountable
39. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first
What is covered by FUND?
All Written Representations must include
When are documents provided for services
PIPEDA: Limit Collection
40. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded
Photos on Ads - Rules
E-Mail/Computer Etiq.
PIPEDA: Use Appropriate Safeguards
Max amount a person can claim for?
41. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger
Override
credit
PIPEDA: Be Open
Balance sheet
42. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas
Differences between Mega Agency - Consortia - and Franchise
Financial Statement
What changes that might affect purchase must be told to client
Guidelines for Advertising travel services
43. Costs that don't vary
Net
fixed expenses
Vouchers
How must you verify the Wholesaler documents
44. Record of What is owed to you - credit accounts
Accounts receivable
Vouchers
Provinces with Travel Protection
How to develop trust and rapport with customer
45. Decrease in value thru age - wear or deterioration
All Written Representations must include
Depreciation
Account
Posting of security
46. 45 days in advance (package holiday)
Truth in Advertising
PIPEDA: Be Accountable
Purpose of Travel Compensation Fund
Payment in FUll usually due
47. All details of reservation - made when booking is in process - ALWAYS completed - clear format
Profit & Loss Statement
Difference between travel agency and traditional retail store
Booking form
registration system
48. Joing signer of loan agreement
PIPEDA: Identify the Purpose
Accountant
Debit
Co-Signer
49. Bookkeeping transac. that make liability acc't smaller and asset acc't larger
Debit
PIPEDA: Be Accountable
Operating costs
PIPEDA: Use Appropriate Safeguards
50. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)
Posting
Co-Signer
Five Forbiddon Phrases
Rebate