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Test your basic knowledge |
Travel Business 101
Start Test
Study First
Subjects
:
hospitality
,
industries
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require
Profit & Loss Statement
Compensation Fund
Purpose of Travel Compensation Fund
PIPEDA: Limit Use - Disclosure and Retention
2. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other
Equity Capital
Cubicle Etiquette
Balance sheet
Guidelines for Advertising travel services
3. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro
Financing
Vouchers
Receipt
Budget
4. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it
3 Steps to Handling Angry Customers
Max amount a person can claim for?
Payment in FUll usually due
PIPEDA: Identify the Purpose
5. Every agency pays into this by % to fund those needing to be compensated
PIPEDA: Obtain Consent
Compensation Fund
Receipt
Before hanging up...
6. Whenever a payment is made
When must an invoice be provided
Net
Supervision/Educational Req
Provinces with Travel Protection
7. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse
10 Principles of Pipeda
Co-Signer
Who must get TICO
Asset
8. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail
Major Regulatory Bodies in Canada (Conferences)
Wholesaler
Holiday Season Etiquette
Guidelines for Advertising travel services
9. That Which is OWED (liabilities)
Debt
PIPEDA: Limit Use - Disclosure and Retention
Payment in FUll usually due
Debit
10. Travel agent or wholesaler who is reg'd under TIA
Registrant
Holiday Season Etiquette
PIPEDA: Identify the Purpose
When are documents provided for services
11. Ontairo - Quebec - BC
Guidlines for Brochures
Balance sheet
Max amount a person can claim for?
Provinces with Travel Protection
12. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once
PIPEDA: Use Appropriate Safeguards
E-Mail/Computer Etiq.
Wholesaler
Balance sheet
13. Must say artist render if a drawing - must be up to date and accurate
Payable
10 Principles of Pipeda
Account
Photos on Ads - Rules
14. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D
Guidlines for Brochures
Cheque Requisition
Rebate
Debt
15. 10 thousand dollars security deposit
Posting of security
Net
All Written Representations must include
Items in Message Kit
16. To enter into account
PIPEDA: Identify the Purpose
Non-Registrant
Registrant
Posting
17. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas
Differences between Mega Agency - Consortia - and Franchise
Booking form
PIPEDA: Provide Recourse
Depreciation
18. Plan expressed in terms of money
Debit
Difference between travel agency and traditional retail store
Budget
Provinces with Travel Protection
19. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re
Cubicle Etiquette
Vouchers
Trust Accounting
Capital
20. Failrure to pay debt or meet obligation
Default
6 mechanisms to protect clients
WRA - Wholesaler Remittance - DBA - Deposit Balance Advice
Account
21. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'
When are documents provided for services
Financial Statement
Restaurant Etiquette
Five Forbiddon Phrases
22. Person who acquired the rights to travel services for the purpose of RESALE
When must an invoice be provided
Wholesaler
7 Main Online Agencies
Rebate
23. Trained professional who is skilled at keeping business records
Accountant
Outside sales rep
Co-Signer
Five telephone offences
24. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access
PIPEDA: Limit Collection
Operating costs
PIPEDA: Give Individuals Access
Elements of greeting
25. Must have certain knowledge and expertise
When are documents provided for services
Supervision/Educational Req
Tangible
Who must get TICO
26. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use
When must an invoice be provided
PIPEDA: Obtain Consent
credit
Default
27. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)
Rebate
7 Main Online Agencies
Equity Capital
When must an invoice be provided
28. Joing signer of loan agreement
Holiday Season Etiquette
All Written Representations must include
registration system
Co-Signer
29. Decrease in value thru age - wear or deterioration
Financing
Wholesaler
Restaurant Etiquette
Depreciation
30. Obtaining money resources - seek this to begin or expand business
Financial Statement
All Written Representations must include
Truth in Advertising
Financing
31. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency
Who must get TICO
What changes that might affect purchase must be told to client
Income Statement
Registrant
32. Total before deductions
What changes that might affect purchase must be told to client
List all industry FORMS
Guidlines for Brochures
Gross
33. Record of What is owed to you - credit accounts
What is covered by FUND?
Photos on Ads - Rules
Accounts receivable
Restaurant Etiquette
34. Something that can be seen and evaluated
Five telephone offences
Tangible
PIPEDA: Give Individuals Access
Purpose of Travel Compensation Fund
35. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward
What is covered by FUND?
First Impression/Meeting Etiquette
Accountant
E-Mail/Computer Etiq.
36. Say GOODBYE - wiat for THEM to hang up
Before hanging up...
Posting of security
Asset
Booking form
37. Sells to consumer - travel services provided by another person/company
Budget
List all industry FORMS
Travel Agent
Five telephone offences
38. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately
First Impression/Meeting Etiquette
PIPEDA: Limit Collection
Debit
Budget
39. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.
Compensation Fund
Five Forbiddon Phrases
Bad debt
Difference between travel agency and traditional retail store
40. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff
Accounts receivable
fixed expenses
Operating costs
PIPEDA: Be Open
41. List of the revenues and expenses for a business - also called 'Income Statement'
Difference between travel agency and traditional retail store
Trust Accounting
Payable
Profit & Loss Statement
42. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy
Equity Capital
Shared Equip. Etiquette
Asset
Guidlines for Brochures
43. Ready and waiting to be paid
First Impression/Meeting Etiquette
Payable
10 Principles of Pipeda
fixed expenses
44. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify
How to develop trust and rapport with customer
Financing
Cheque Requisition
Registrar
45. Pens - calculator - msg pad - extension directory - calendar - order forms/booking
credit
Trust Accounting
Items in Message Kit
PIPEDA: Be Accountable
46. Use by agency chains to forward payment to non-BSP supplier
WRA - Wholesaler Remittance - DBA - Deposit Balance Advice
Before hanging up...
How must you verify the Wholesaler documents
PIPEDA: Obtain Consent
47. Record of business transactions - company lets you buy now and pay later has set up account for you
Major Regulatory Bodies in Canada (Conferences)
What is NOT covered by FUND?
Override
Account
48. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)
Registrar
What is NOT covered by FUND?
Representations
Posting
49. Total value of assets that you have avail. to invest in your business initially
Capital
PIPEDA: Limit Use - Disclosure and Retention
PIPEDA: Be Open
Compensation Fund
50. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge
Information to be disclosed to client PRIOR to sale to client
Financing
Elements of greeting
Shared Equip. Etiquette