Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Whats left after deductions






2. Failrure to pay debt or meet obligation






3. To enter into account






4. 45 days in advance (package holiday)






5. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






6. Use by agency chains to forward payment to non-BSP supplier






7. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






8. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






9. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






10. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






11. Say GOODBYE - wiat for THEM to hang up






12. Joing signer of loan agreement






13. Can't make false or misleading statements






14. List of the revenues and expenses for a business - also called 'Income Statement'






15. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






16. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






17. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






18. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






19. All details of reservation - made when booking is in process - ALWAYS completed - clear format






20. Ontairo - Quebec - BC






21. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






22. Business name - address - registration number






23. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






24. Costs that don't vary






25. Additional commision % paid when agent meets certain revenue






26. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






27. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






28. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






29. Cash return afterwards given to consumer from agency b/c of revenue they've generated






30. 10 thousand dollars security deposit






31. Plan expressed in terms of money






32. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






33. Expenditures arising out of current business activities ie. salaries - electriity






34. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






35. Mandatory with TICO - cannot open doors unless have TICO reg.






36. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






37. PERSONAL resources






38. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






39. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






40. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






41. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






42. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






43. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






44. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






45. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






46. Obtaining money resources - seek this to begin or expand business






47. Must have certain knowledge and expertise






48. Sells to consumer - travel services provided by another person/company






49. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






50. Whenever a payment is made