SUBJECTS
|
BROWSE
|
CAREER CENTER
|
POPULAR
|
JOIN
|
LOGIN
Business Skills
|
Soft Skills
|
Basic Literacy
|
Certifications
About
|
Help
|
Privacy
|
Terms
|
Email
Search
Test your basic knowledge |
Travel Business 101
Start Test
Study First
Subjects
:
hospitality
,
industries
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.
Photos on Ads - Rules
7 Main Online Agencies
PIPEDA: Use Appropriate Safeguards
PIPEDA: Limit Collection
2. Record of What is owed to you - credit accounts
Tangible
What is covered by FUND?
Difference between travel agency and traditional retail store
Accounts receivable
3. Agency and counsellor informaiton - customer identification - payment details - travel services details
What is covered by FUND?
Invoicing Requirements
Outside sales rep
Supervision/Educational Req
4. Sells to consumer - travel services provided by another person/company
What is NOT covered by FUND?
PIPEDA: Be Accountable
Major Regulatory Bodies in Canada (Conferences)
Travel Agent
5. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D
Cheque Requisition
PIPEDA: Use Appropriate Safeguards
registration system
Payable
6. Whats left after deductions
Account
Difference between travel agency and traditional retail store
Depreciation
Net
7. Travel agent or wholesaler who is reg'd under TIA
fixed expenses
Asset
Invoicing Requirements
Registrant
8. Every agency pays into this by % to fund those needing to be compensated
Default
What is NOT covered by FUND?
Compensation Fund
WRA - Wholesaler Remittance - DBA - Deposit Balance Advice
9. Additional commision % paid when agent meets certain revenue
Rebate
Income Statement
Max amount a person can claim for?
Override
10. Ontairo - Quebec - BC
Provinces with Travel Protection
Photos on Ads - Rules
Guidelines for Advertising travel services
Rebate
11. Say GOODBYE - wiat for THEM to hang up
Representations
Before hanging up...
Wholesaler
List all industry FORMS
12. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail
Financial Statement
Wholesaler
Major Regulatory Bodies in Canada (Conferences)
PIPEDA: Be Open
13. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first
Compensation Fund
Equity Capital
When are documents provided for services
E-Mail/Computer Etiq.
14. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency
Holiday Season Etiquette
Who must get TICO
3 Steps to Handling Angry Customers
Guidelines for Advertising travel services
15. Association fo Cndn Travel Agencies - non profit - represents retail travel sector
ACTA
Payment in FUll usually due
Receipt
PIPEDA: Provide Recourse
16. Given whenever payment of any kind is made - itemizes details of booking - (invoice)
WRA - Wholesaler Remittance - DBA - Deposit Balance Advice
Receipt
Gross
Non-Registrant
17. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than
Major Regulatory Bodies in Canada (Conferences)
When must an invoice be provided
How must you verify the Wholesaler documents
Wholesaler
18. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded
Asset
Max amount a person can claim for?
Posting
Operating costs
19. Must say artist render if a drawing - must be up to date and accurate
Photos on Ads - Rules
Vouchers
PIPEDA: Be Accurate
Payable
20. Must have certain knowledge and expertise
PIPEDA: Limit Use - Disclosure and Retention
Tangible
Equity Capital
Supervision/Educational Req
21. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other
When are documents provided for services
Representations
Non-Registrant
Balance sheet
22. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re
Tangible
Cubicle Etiquette
Posting of security
Guidlines for Brochures
23. Total value of assets that you have avail. to invest in your business initially
Capital
PIPEDA: Give Individuals Access
Max amount a person can claim for?
Supervision/Educational Req
24. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use
Vouchers
Photos on Ads - Rules
Shared Equip. Etiquette
PIPEDA: Obtain Consent
25. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy
Guidlines for Brochures
Representations
Accounts receivable
PIPEDA: Provide Recourse
26. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require
Account
PIPEDA: Limit Use - Disclosure and Retention
Five telephone offences
Who must get TICO
27. Identify self - be friendly - gret - ask how to help
Elements of greeting
Receipt
Information to be disclosed to client PRIOR to sale to client
Travel Agent
28. Anythign of worth that is owned
Who must get TICO
Travel Agent
All Written Representations must include
Asset
29. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff
Budget
ACTA
PIPEDA: Be Open
Photos on Ads - Rules
30. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral
Net
Guidelines for Advertising travel services
Representations
Max amount a person can claim for?
31. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas
Differences between Mega Agency - Consortia - and Franchise
PIPEDA: Limit Collection
PIPEDA: Obtain Consent
Registrar
32. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)
Vouchers
What is NOT covered by FUND?
Balance sheet
Inclusions on Travel Agency Invoice/Recipet
33. List of the revenues and expenses for a business - also called 'Income Statement'
Supervision/Educational Req
Bad debt
Profit & Loss Statement
Posting of security
34. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger
Representations
How to develop trust and rapport with customer
Co-Signer
credit
35. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.
Elements of greeting
Difference between travel agency and traditional retail store
Supervision/Educational Req
What changes that might affect purchase must be told to client
36. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it
3 Steps to Handling Angry Customers
Truth in Advertising
E-Mail/Computer Etiq.
Equity Capital
37. Obtaining money resources - seek this to begin or expand business
Financing
Wholesaler
Information to be disclosed to client PRIOR to sale to client
Booking form
38. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol
Truth in Advertising
Holiday Season Etiquette
Bad debt
Difference between travel agency and traditional retail store
39. Bankrupcy of registrant - failure of an airline or cruise end supplier
Major Regulatory Bodies in Canada (Conferences)
What is covered by FUND?
Items in Message Kit
Before hanging up...
40. Decrease in value thru age - wear or deterioration
Non-Registrant
Depreciation
Rebate
What is NOT covered by FUND?
41. Costs that don't vary
PIPEDA: Obtain Consent
Posting
WRA - Wholesaler Remittance - DBA - Deposit Balance Advice
fixed expenses
42. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **
Inclusions on Travel Agency Invoice/Recipet
How to develop trust and rapport with customer
credit
Items in Message Kit
43. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours
Financing
Holiday Season Etiquette
What changes that might affect purchase must be told to client
Depreciation
44. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)
Income Statement
Cheque Requisition
List all industry FORMS
Inclusions on Travel Agency Invoice/Recipet
45. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)
Trust Accounting
Cubicle Etiquette
7 Main Online Agencies
Vouchers
46. Record of business transactions - company lets you buy now and pay later has set up account for you
Cubicle Etiquette
Account
All Written Representations must include
Inclusions on Travel Agency Invoice/Recipet
47. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once
Posting of security
E-Mail/Computer Etiq.
Gross
When must an invoice be provided
48. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund
PIPEDA: Limit Collection
Before hanging up...
Registrar
Inclusions on Travel Agency Invoice/Recipet
49. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access
Financial Statement
Budget
Restaurant Etiquette
PIPEDA: Give Individuals Access
50. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)
Compensation Fund
Five Forbiddon Phrases
Before hanging up...
Posting