Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






2. Decrease in value thru age - wear or deterioration






3. PERSONAL resources






4. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






5. Identify self - be friendly - gret - ask how to help






6. Use by agency chains to forward payment to non-BSP supplier






7. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






8. Business name - address - registration number






9. 45 days in advance (package holiday)






10. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






11. Ontairo - Quebec - BC






12. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






13. Person who acquired the rights to travel services for the purpose of RESALE






14. Obtaining money resources - seek this to begin or expand business






15. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






16. Plan expressed in terms of money






17. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






18. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






19. Cash return afterwards given to consumer from agency b/c of revenue they've generated






20. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






21. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






22. Joing signer of loan agreement






23. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






24. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






25. Money collected from consumer must be put into trust account to be used only for their travel purchases






26. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






27. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






28. Total before deductions






29. Must have certain knowledge and expertise






30. Agency and counsellor informaiton - customer identification - payment details - travel services details






31. Cworks form a location other than reg'd office or agency






32. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






33. Record of business transactions - company lets you buy now and pay later has set up account for you






34. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






35. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






36. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






37. Costs that don't vary






38. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






39. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






40. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






41. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






42. Say GOODBYE - wiat for THEM to hang up






43. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






44. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






45. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






46. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






47. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






48. Must say artist render if a drawing - must be up to date and accurate






49. Money owerd to you that you can't collect






50. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral