Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






2. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






3. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






4. Say GOODBYE - wiat for THEM to hang up






5. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






6. Person who acquired the rights to travel services for the purpose of RESALE






7. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






8. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






9. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






10. Agency and counsellor informaiton - customer identification - payment details - travel services details






11. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






12. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






13. 45 days in advance (package holiday)






14. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






15. Must have certain knowledge and expertise






16. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






17. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






18. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






19. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






20. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






21. Ontairo - Quebec - BC






22. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






23. Identify self - be friendly - gret - ask how to help






24. Whenever a payment is made






25. Travel agent or wholesaler who is reg'd under TIA






26. Org. or individual that sells travel services but isn't reg'd in ontario






27. Decrease in value thru age - wear or deterioration






28. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






29. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






30. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






31. Costs that don't vary






32. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






33. Use by agency chains to forward payment to non-BSP supplier






34. 2-3 rings






35. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






36. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






37. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






38. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






39. Record of business transactions - company lets you buy now and pay later has set up account for you






40. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






41. PERSONAL resources






42. Total value of assets that you have avail. to invest in your business initially






43. Ready and waiting to be paid






44. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






45. Total before deductions






46. Cash return afterwards given to consumer from agency b/c of revenue they've generated






47. Cworks form a location other than reg'd office or agency






48. Obtaining money resources - seek this to begin or expand business






49. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






50. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf