Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Plan expressed in terms of money






2. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






3. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






4. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






5. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






6. Ontairo - Quebec - BC






7. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






8. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






9. That Which is OWED (liabilities)






10. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






11. Business name - address - registration number






12. Failrure to pay debt or meet obligation






13. Org. or individual that sells travel services but isn't reg'd in ontario






14. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






15. Say GOODBYE - wiat for THEM to hang up






16. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






17. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






18. Every agency pays into this by % to fund those needing to be compensated






19. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






20. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






21. Decrease in value thru age - wear or deterioration






22. Joing signer of loan agreement






23. Record of What is owed to you - credit accounts






24. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






25. Anythign of worth that is owned






26. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






27. List of the revenues and expenses for a business - also called 'Income Statement'






28. Sells to consumer - travel services provided by another person/company






29. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






30. Can't make false or misleading statements






31. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






32. Must have certain knowledge and expertise






33. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






34. Must say artist render if a drawing - must be up to date and accurate






35. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






36. Whats left after deductions






37. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






38. Trained professional who is skilled at keeping business records






39. Use by agency chains to forward payment to non-BSP supplier






40. Money collected from consumer must be put into trust account to be used only for their travel purchases






41. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






42. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






43. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






44. 45 days in advance (package holiday)






45. Mandatory with TICO - cannot open doors unless have TICO reg.






46. Whenever a payment is made






47. All details of reservation - made when booking is in process - ALWAYS completed - clear format






48. Ready and waiting to be paid






49. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






50. Expenditures arising out of current business activities ie. salaries - electriity