Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Something that can be seen and evaluated






2. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






3. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






4. Additional commision % paid when agent meets certain revenue






5. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






6. Must say artist render if a drawing - must be up to date and accurate






7. Can't make false or misleading statements






8. 2-3 rings






9. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






10. Record of What is owed to you - credit accounts






11. Money owerd to you that you can't collect






12. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






13. 10 thousand dollars security deposit






14. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






15. Money collected from consumer must be put into trust account to be used only for their travel purchases






16. Failrure to pay debt or meet obligation






17. Org. or individual that sells travel services but isn't reg'd in ontario






18. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






19. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






20. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






21. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






22. Sells to consumer - travel services provided by another person/company






23. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






24. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






25. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






26. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






27. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






28. To enter into account






29. Use by agency chains to forward payment to non-BSP supplier






30. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






31. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






32. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






33. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






34. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






35. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






36. Obtaining money resources - seek this to begin or expand business






37. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






38. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






39. Total before deductions






40. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






41. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






42. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






43. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






44. Whats left after deductions






45. Ready and waiting to be paid






46. Costs that don't vary






47. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






48. That Which is OWED (liabilities)






49. Record of business transactions - company lets you buy now and pay later has set up account for you






50. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.