Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Ontairo - Quebec - BC






2. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






3. Anythign of worth that is owned






4. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






5. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






6. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






7. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






8. Cworks form a location other than reg'd office or agency






9. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






10. Obtaining money resources - seek this to begin or expand business






11. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






12. Must say artist render if a drawing - must be up to date and accurate






13. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






14. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






15. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






16. List of the revenues and expenses for a business - also called 'Income Statement'






17. PERSONAL resources






18. Identify self - be friendly - gret - ask how to help






19. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






20. Record of What is owed to you - credit accounts






21. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






22. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






23. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






24. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






25. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






26. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






27. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






28. Plan expressed in terms of money






29. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






30. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






31. Bankrupcy of registrant - failure of an airline or cruise end supplier






32. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






33. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






34. Total value of assets that you have avail. to invest in your business initially






35. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






36. 10 thousand dollars security deposit






37. Every agency pays into this by % to fund those needing to be compensated






38. Can't make false or misleading statements






39. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






40. Travel agent or wholesaler who is reg'd under TIA






41. Sells to consumer - travel services provided by another person/company






42. Must have certain knowledge and expertise






43. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






44. Use by agency chains to forward payment to non-BSP supplier






45. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






46. Additional commision % paid when agent meets certain revenue






47. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






48. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






49. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






50. Business name - address - registration number