Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






2. List of the revenues and expenses for a business - also called 'Income Statement'






3. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






4. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






5. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






6. Total value of assets that you have avail. to invest in your business initially






7. Business name - address - registration number






8. Additional commision % paid when agent meets certain revenue






9. Whats left after deductions






10. Cash return afterwards given to consumer from agency b/c of revenue they've generated






11. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






12. That Which is OWED (liabilities)






13. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






14. PERSONAL resources






15. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






16. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






17. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






18. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






19. Decrease in value thru age - wear or deterioration






20. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






21. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






22. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






23. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






24. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






25. Mandatory with TICO - cannot open doors unless have TICO reg.






26. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






27. Plan expressed in terms of money






28. Money collected from consumer must be put into trust account to be used only for their travel purchases






29. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






30. Must say artist render if a drawing - must be up to date and accurate






31. Failrure to pay debt or meet obligation






32. Identify self - be friendly - gret - ask how to help






33. Must have certain knowledge and expertise






34. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






35. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






36. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






37. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






38. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






39. Ready and waiting to be paid






40. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






41. 45 days in advance (package holiday)






42. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






43. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






44. Can't make false or misleading statements






45. Use by agency chains to forward payment to non-BSP supplier






46. Ontairo - Quebec - BC






47. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






48. Agency and counsellor informaiton - customer identification - payment details - travel services details






49. Person who acquired the rights to travel services for the purpose of RESALE






50. Association fo Cndn Travel Agencies - non profit - represents retail travel sector