Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. To enter into account






2. Failrure to pay debt or meet obligation






3. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






4. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






5. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






6. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






7. Person who acquired the rights to travel services for the purpose of RESALE






8. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






9. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






10. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






11. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






12. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






13. Cworks form a location other than reg'd office or agency






14. Anythign of worth that is owned






15. Org. or individual that sells travel services but isn't reg'd in ontario






16. Ready and waiting to be paid






17. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






18. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






19. Must say artist render if a drawing - must be up to date and accurate






20. Mandatory with TICO - cannot open doors unless have TICO reg.






21. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






22. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






23. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






24. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






25. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






26. Say GOODBYE - wiat for THEM to hang up






27. Trained professional who is skilled at keeping business records






28. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






29. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






30. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






31. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






32. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






33. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






34. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






35. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






36. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






37. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






38. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






39. 45 days in advance (package holiday)






40. Whenever a payment is made






41. Total before deductions






42. Joing signer of loan agreement






43. Travel agent or wholesaler who is reg'd under TIA






44. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






45. Record of business transactions - company lets you buy now and pay later has set up account for you






46. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






47. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






48. Can't make false or misleading statements






49. Total value of assets that you have avail. to invest in your business initially






50. PERSONAL resources