Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






2. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






3. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






4. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






5. Every agency pays into this by % to fund those needing to be compensated






6. Whenever a payment is made






7. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






8. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






9. That Which is OWED (liabilities)






10. Travel agent or wholesaler who is reg'd under TIA






11. Ontairo - Quebec - BC






12. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






13. Must say artist render if a drawing - must be up to date and accurate






14. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






15. 10 thousand dollars security deposit






16. To enter into account






17. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






18. Plan expressed in terms of money






19. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






20. Failrure to pay debt or meet obligation






21. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






22. Person who acquired the rights to travel services for the purpose of RESALE






23. Trained professional who is skilled at keeping business records






24. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






25. Must have certain knowledge and expertise






26. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






27. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






28. Joing signer of loan agreement






29. Decrease in value thru age - wear or deterioration






30. Obtaining money resources - seek this to begin or expand business






31. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






32. Total before deductions






33. Record of What is owed to you - credit accounts






34. Something that can be seen and evaluated






35. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






36. Say GOODBYE - wiat for THEM to hang up






37. Sells to consumer - travel services provided by another person/company






38. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






39. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






40. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






41. List of the revenues and expenses for a business - also called 'Income Statement'






42. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






43. Ready and waiting to be paid






44. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






45. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






46. Use by agency chains to forward payment to non-BSP supplier






47. Record of business transactions - company lets you buy now and pay later has set up account for you






48. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






49. Total value of assets that you have avail. to invest in your business initially






50. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge