Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






2. Record of What is owed to you - credit accounts






3. Agency and counsellor informaiton - customer identification - payment details - travel services details






4. Sells to consumer - travel services provided by another person/company






5. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






6. Whats left after deductions






7. Travel agent or wholesaler who is reg'd under TIA






8. Every agency pays into this by % to fund those needing to be compensated






9. Additional commision % paid when agent meets certain revenue






10. Ontairo - Quebec - BC






11. Say GOODBYE - wiat for THEM to hang up






12. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






13. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






14. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






15. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






16. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






17. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






18. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






19. Must say artist render if a drawing - must be up to date and accurate






20. Must have certain knowledge and expertise






21. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






22. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






23. Total value of assets that you have avail. to invest in your business initially






24. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






25. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






26. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






27. Identify self - be friendly - gret - ask how to help






28. Anythign of worth that is owned






29. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






30. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






31. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






32. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






33. List of the revenues and expenses for a business - also called 'Income Statement'






34. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






35. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






36. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






37. Obtaining money resources - seek this to begin or expand business






38. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






39. Bankrupcy of registrant - failure of an airline or cruise end supplier






40. Decrease in value thru age - wear or deterioration






41. Costs that don't vary






42. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






43. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






44. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






45. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






46. Record of business transactions - company lets you buy now and pay later has set up account for you






47. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






48. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






49. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






50. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)