Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. 10 thousand dollars security deposit






2. Total before deductions






3. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






4. Trained professional who is skilled at keeping business records






5. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






6. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






7. Agency and counsellor informaiton - customer identification - payment details - travel services details






8. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






9. Bankrupcy of registrant - failure of an airline or cruise end supplier






10. Total value of assets that you have avail. to invest in your business initially






11. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






12. Travel agent or wholesaler who is reg'd under TIA






13. That Which is OWED (liabilities)






14. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






15. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)






16. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






17. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






18. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






19. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






20. Can't make false or misleading statements






21. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






22. Plan expressed in terms of money






23. All details of reservation - made when booking is in process - ALWAYS completed - clear format






24. Joing signer of loan agreement






25. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






26. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






27. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






28. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






29. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






30. Decrease in value thru age - wear or deterioration






31. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






32. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






33. Ready and waiting to be paid






34. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






35. Whats left after deductions






36. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require






37. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






38. Identify self - be friendly - gret - ask how to help






39. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






40. Cworks form a location other than reg'd office or agency






41. Person who acquired the rights to travel services for the purpose of RESALE






42. 2-3 rings






43. Costs that don't vary






44. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge






45. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






46. 45 days in advance (package holiday)






47. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






48. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






49. Mandatory with TICO - cannot open doors unless have TICO reg.






50. Money collected from consumer must be put into trust account to be used only for their travel purchases