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Test your basic knowledge |
Travel Business 101
Start Test
Study First
Subjects
:
hospitality
,
industries
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Identify self - be friendly - gret - ask how to help
Elements of greeting
PIPEDA: Identify the Purpose
When are documents provided for services
Registrant
2. Something that can be seen and evaluated
Tangible
Items in Message Kit
7 Main Online Agencies
List all industry FORMS
3. Money owerd to you that you can't collect
PIPEDA: Provide Recourse
Accountant
Bad debt
Inclusions on Travel Agency Invoice/Recipet
4. Record of business transactions - company lets you buy now and pay later has set up account for you
Account
Guidelines for Advertising travel services
ACTA
PIPEDA: Be Accurate
5. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first
Who must get TICO
Debit
When are documents provided for services
Elements of greeting
6. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro
PIPEDA: Identify the Purpose
Trust Accounting
Vouchers
Income Statement
7. To enter into account
Posting
Equity Capital
Depreciation
First Impression/Meeting Etiquette
8. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff
Differences between Mega Agency - Consortia - and Franchise
Max amount a person can claim for?
Capital
PIPEDA: Be Open
9. Additional commision % paid when agent meets certain revenue
PIPEDA: Limit Use - Disclosure and Retention
Override
Asset
Payment in FUll usually due
10. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse
Co-Signer
Account
10 Principles of Pipeda
PIPEDA: Provide Recourse
11. 10 thousand dollars security deposit
Posting of security
Receipt
Payment in FUll usually due
E-Mail/Computer Etiq.
12. List of the revenues and expenses for a business - also called 'Income Statement'
Invoicing Requirements
Profit & Loss Statement
Guidlines for Brochures
Accountant
13. All details of reservation - made when booking is in process - ALWAYS completed - clear format
Before hanging up...
Budget
Registrant
Booking form
14. 2-3 rings
How many time should phone ring before asnwering
Five Forbiddon Phrases
PIPEDA: Limit Use - Disclosure and Retention
When must an invoice be provided
15. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use
Account
Bad debt
PIPEDA: Obtain Consent
6 mechanisms to protect clients
16. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once
E-Mail/Computer Etiq.
Equity Capital
Debit
Asset
17. Whats left after deductions
Profit & Loss Statement
Tangible
Net
Bad debt
18. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki
All Written Representations must include
Restaurant Etiquette
Debt
Wholesaler
19. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **
Non-Registrant
Gross
10 Principles of Pipeda
Inclusions on Travel Agency Invoice/Recipet
20. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency
Representations
How to develop trust and rapport with customer
Who must get TICO
Equity Capital
21. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en
Five Forbiddon Phrases
10 Principles of Pipeda
Guidelines for Advertising travel services
Default
22. Plan expressed in terms of money
Five Forbiddon Phrases
How many time should phone ring before asnwering
Budget
Posting of security
23. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info
Operating costs
PIPEDA: Be Accurate
Account
7 Main Online Agencies
24. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access
PIPEDA: Limit Collection
Income Statement
PIPEDA: Give Individuals Access
What is covered by FUND?
25. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral
How to develop trust and rapport with customer
Representations
How must you verify the Wholesaler documents
When are documents provided for services
26. Bankrupcy of registrant - failure of an airline or cruise end supplier
Before hanging up...
10 Principles of Pipeda
What is covered by FUND?
PIPEDA: Use Appropriate Safeguards
27. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward
PIPEDA: Provide Recourse
Rebate
First Impression/Meeting Etiquette
Accountant
28. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -
Accountant
Profit & Loss Statement
Purpose of Travel Compensation Fund
Capital
29. Cash return afterwards given to consumer from agency b/c of revenue they've generated
How many time should phone ring before asnwering
Rebate
Wholesaler
Inclusions on Travel Agency Invoice/Recipet
30. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than
How must you verify the Wholesaler documents
PIPEDA: Limit Collection
Budget
List all industry FORMS
31. Ready and waiting to be paid
Payable
ACTA
PIPEDA: Limit Use - Disclosure and Retention
How must you verify the Wholesaler documents
32. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger
Representations
credit
Receipt
Provinces with Travel Protection
33. Failrure to pay debt or meet obligation
Non-Registrant
Default
Debit
Before hanging up...
34. That Which is OWED (liabilities)
Wholesaler
Guidelines for Advertising travel services
credit
Debt
35. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re
Debt
Cubicle Etiquette
Accounts receivable
PIPEDA: Be Accurate
36. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours
Representations
6 mechanisms to protect clients
What changes that might affect purchase must be told to client
Accounts receivable
37. Orbitz (founded by airlines) - Expedia (by microsoft) - Priceline (online from 1998) - Uniglobe (opened in 1996 online) - Travelocity (powered by Sabre) - iTravel2000 (made online in 1994)
Inclusions on Travel Agency Invoice/Recipet
7 Main Online Agencies
List all industry FORMS
fixed expenses
38. Association fo Cndn Travel Agencies - non profit - represents retail travel sector
Payment in FUll usually due
ACTA
Receipt
Capital
39. Expenditures arising out of current business activities ie. salaries - electriity
Items in Message Kit
Operating costs
Profit & Loss Statement
Compensation Fund
40. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded
registration system
First Impression/Meeting Etiquette
Max amount a person can claim for?
Representations
41. Total before deductions
Receipt
Gross
Photos on Ads - Rules
Compensation Fund
42. Use by agency chains to forward payment to non-BSP supplier
Who must get TICO
Registrar
Invoicing Requirements
WRA - Wholesaler Remittance - DBA - Deposit Balance Advice
43. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'
Booking form
Operating costs
Financial Statement
Tangible
44. Cworks form a location other than reg'd office or agency
Booking form
Tangible
PIPEDA: Limit Use - Disclosure and Retention
Outside sales rep
45. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require
Balance sheet
PIPEDA: Limit Use - Disclosure and Retention
Wholesaler
Five telephone offences
46. Must have certain knowledge and expertise
Supervision/Educational Req
Receipt
Debit
Differences between Mega Agency - Consortia - and Franchise
47. Person who acquired the rights to travel services for the purpose of RESALE
Wholesaler
Operating costs
Accountant
Cheque Requisition
48. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf
Wholesaler
Financing
PIPEDA: Be Accountable
PIPEDA: Use Appropriate Safeguards
49. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol
PIPEDA: Give Individuals Access
Invoicing Requirements
Holiday Season Etiquette
List all industry FORMS
50. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund
Income Statement
Invoicing Requirements
Financial Statement
Registrar