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Test your basic knowledge |
Travel Business 101
Start Test
Study First
Subjects
:
hospitality
,
industries
,
business-skills
Instructions:
Answer 50 questions in 15 minutes.
If you are not ready to take this test, you can
study here
.
Match each statement with the correct term.
Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.
This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use info only as needed for purpose Which it was collected - unless authorized to by the Act - keep personal info only as long as necessary for the PURPOSe it was collected for - destroy information no longer required for its purpose or legal require
PIPEDA: Limit Use - Disclosure and Retention
Photos on Ads - Rules
How many time should phone ring before asnwering
Guidelines for Advertising travel services
2. Decrease in value thru age - wear or deterioration
What is NOT covered by FUND?
Depreciation
When must an invoice be provided
Default
3. PERSONAL resources
Five Forbiddon Phrases
Bad debt
Cheque Requisition
Equity Capital
4. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail
Major Regulatory Bodies in Canada (Conferences)
Booking form
Shared Equip. Etiquette
Five Forbiddon Phrases
5. Identify self - be friendly - gret - ask how to help
PIPEDA: Be Accurate
Debt
Elements of greeting
PIPEDA: Use Appropriate Safeguards
6. Use by agency chains to forward payment to non-BSP supplier
PIPEDA: Be Accountable
WRA - Wholesaler Remittance - DBA - Deposit Balance Advice
Profit & Loss Statement
Supervision/Educational Req
7. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than
Differences between Mega Agency - Consortia - and Franchise
Income Statement
How must you verify the Wholesaler documents
Financing
8. Business name - address - registration number
PIPEDA: Use Appropriate Safeguards
PIPEDA: Be Accurate
Rebate
All Written Representations must include
9. 45 days in advance (package holiday)
Inclusions on Travel Agency Invoice/Recipet
What is covered by FUND?
Asset
Payment in FUll usually due
10. Association fo Cndn Travel Agencies - non profit - represents retail travel sector
List all industry FORMS
ACTA
What is NOT covered by FUND?
PIPEDA: Be Open
11. Ontairo - Quebec - BC
Provinces with Travel Protection
Purpose of Travel Compensation Fund
registration system
credit
12. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)
Photos on Ads - Rules
registration system
Five Forbiddon Phrases
Cubicle Etiquette
13. Person who acquired the rights to travel services for the purpose of RESALE
Provinces with Travel Protection
List all industry FORMS
PIPEDA: Be Accountable
Wholesaler
14. Obtaining money resources - seek this to begin or expand business
Truth in Advertising
Max amount a person can claim for?
Financing
How must you verify the Wholesaler documents
15. When making a number of photocopies - let a co-worker making a single copy go first - don't walk away when machine indicates a problem ie. toner or paper jam - clean up after yourself - don't take other people's food from the fridge
ACTA
Shared Equip. Etiquette
Guidelines for Advertising travel services
Non-Registrant
16. Plan expressed in terms of money
Accountant
All Written Representations must include
Budget
Co-Signer
17. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger
When must an invoice be provided
Default
credit
How many time should phone ring before asnwering
18. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse
10 Principles of Pipeda
Holiday Season Etiquette
PIPEDA: Provide Recourse
Photos on Ads - Rules
19. Cash return afterwards given to consumer from agency b/c of revenue they've generated
Outside sales rep
Booking form
Rebate
PIPEDA: Identify the Purpose
20. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access
10 Principles of Pipeda
PIPEDA: Give Individuals Access
Tangible
Elements of greeting
21. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it
3 Steps to Handling Angry Customers
Override
All Written Representations must include
How to develop trust and rapport with customer
22. Joing signer of loan agreement
Co-Signer
Financing
Account
Payment in FUll usually due
23. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf
PIPEDA: Be Accountable
Depreciation
Before hanging up...
Five telephone offences
24. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit
3 Steps to Handling Angry Customers
Income Statement
How to develop trust and rapport with customer
What is covered by FUND?
25. Money collected from consumer must be put into trust account to be used only for their travel purchases
Trust Accounting
Truth in Advertising
PIPEDA: Obtain Consent
Major Regulatory Bodies in Canada (Conferences)
26. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately
Cheque Requisition
Registrant
credit
PIPEDA: Limit Collection
27. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info
Outside sales rep
Equity Capital
Debit
PIPEDA: Be Accurate
28. Total before deductions
Gross
PIPEDA: Use Appropriate Safeguards
How must you verify the Wholesaler documents
fixed expenses
29. Must have certain knowledge and expertise
Max amount a person can claim for?
Financial Statement
Supervision/Educational Req
Accounts receivable
30. Agency and counsellor informaiton - customer identification - payment details - travel services details
Invoicing Requirements
Financial Statement
PIPEDA: Be Accountable
10 Principles of Pipeda
31. Cworks form a location other than reg'd office or agency
Items in Message Kit
Override
Truth in Advertising
Outside sales rep
32. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.
PIPEDA: Use Appropriate Safeguards
credit
PIPEDA: Provide Recourse
3 Steps to Handling Angry Customers
33. Record of business transactions - company lets you buy now and pay later has set up account for you
Purpose of Travel Compensation Fund
Cubicle Etiquette
Account
Payable
34. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund
Bad debt
Registrar
When are documents provided for services
Rebate
35. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D
Payment in FUll usually due
Cheque Requisition
Difference between travel agency and traditional retail store
List all industry FORMS
36. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -
First Impression/Meeting Etiquette
Purpose of Travel Compensation Fund
Debit
PIPEDA: Provide Recourse
37. Costs that don't vary
Registrar
fixed expenses
Travel Agent
PIPEDA: Be Open
38. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use
PIPEDA: Use Appropriate Safeguards
PIPEDA: Obtain Consent
Booking form
Net
39. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro
Vouchers
6 mechanisms to protect clients
Registrant
Profit & Loss Statement
40. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.
Profit & Loss Statement
Net
Invoicing Requirements
Difference between travel agency and traditional retail store
41. Pens - calculator - msg pad - extension directory - calendar - order forms/booking
Rebate
Who must get TICO
Non-Registrant
Items in Message Kit
42. Say GOODBYE - wiat for THEM to hang up
Elements of greeting
Posting
Accounts receivable
Before hanging up...
43. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas
How must you verify the Wholesaler documents
Differences between Mega Agency - Consortia - and Franchise
Shared Equip. Etiquette
Restaurant Etiquette
44. Given whenever payment of any kind is made - itemizes details of booking - (invoice)
PIPEDA: Provide Recourse
First Impression/Meeting Etiquette
Profit & Loss Statement
Receipt
45. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'
Account
Rebate
Financial Statement
Restaurant Etiquette
46. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki
Restaurant Etiquette
Information to be disclosed to client PRIOR to sale to client
Purpose of Travel Compensation Fund
Bad debt
47. Bookkeeping transac. that make liability acc't smaller and asset acc't larger
Cheque Requisition
Shared Equip. Etiquette
Vouchers
Debit
48. Must say artist render if a drawing - must be up to date and accurate
How to develop trust and rapport with customer
Photos on Ads - Rules
PIPEDA: Be Accurate
Before hanging up...
49. Money owerd to you that you can't collect
Vouchers
Compensation Fund
Bad debt
Tangible
50. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral
What is covered by FUND?
Compensation Fund
Trust Accounting
Representations