Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Use by agency chains to forward payment to non-BSP supplier






2. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






3. Must say artist render if a drawing - must be up to date and accurate






4. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






5. Cworks form a location other than reg'd office or agency






6. Travel agent or wholesaler who is reg'd under TIA






7. Record of business transactions - company lets you buy now and pay later has set up account for you






8. Agency and counsellor informaiton - customer identification - payment details - travel services details






9. Ready and waiting to be paid






10. Failrure to pay debt or meet obligation






11. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






12. 10 thousand dollars security deposit






13. Additional commision % paid when agent meets certain revenue






14. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






15. Identify self - be friendly - gret - ask how to help






16. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






17. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






18. Can't make false or misleading statements






19. Obtaining money resources - seek this to begin or expand business






20. Expenditures arising out of current business activities ie. salaries - electriity






21. Org. or individual that sells travel services but isn't reg'd in ontario






22. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






23. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






24. Something that can be seen and evaluated






25. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






26. Business name - address - registration number






27. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






28. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






29. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






30. Cash return afterwards given to consumer from agency b/c of revenue they've generated






31. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






32. List of the revenues and expenses for a business - also called 'Income Statement'






33. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






34. Whenever a payment is made






35. Money owerd to you that you can't collect






36. To enter into account






37. Informs clients in a meaningful way of the purposes for collection/disclosure of info - obtain their consent before or at time of collection as well as when there is a new use






38. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






39. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






40. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






41. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






42. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






43. Costs that don't vary






44. Record of What is owed to you - credit accounts






45. Decrease in value thru age - wear or deterioration






46. 45 days in advance (package holiday)






47. All details of reservation - made when booking is in process - ALWAYS completed - clear format






48. Joing signer of loan agreement






49. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






50. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)