Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. PERSONAL resources






2. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






3. Anythign of worth that is owned






4. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






5. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






6. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






7. Business name - address - registration number






8. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






9. Must have certain knowledge and expertise






10. Every agency pays into this by % to fund those needing to be compensated






11. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






12. Money collected from consumer must be put into trust account to be used only for their travel purchases






13. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






14. Record of business transactions - company lets you buy now and pay later has set up account for you






15. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






16. Org. or individual that sells travel services but isn't reg'd in ontario






17. 10 thousand dollars security deposit






18. List of the revenues and expenses for a business - also called 'Income Statement'






19. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






20. That Which is OWED (liabilities)






21. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






22. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






23. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






24. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






25. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






26. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






27. Additional commision % paid when agent meets certain revenue






28. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






29. Ready and waiting to be paid






30. Agency and counsellor informaiton - customer identification - payment details - travel services details






31. Ontairo - Quebec - BC






32. Can't make false or misleading statements






33. Something that can be seen and evaluated






34. Say GOODBYE - wiat for THEM to hang up






35. Must say artist render if a drawing - must be up to date and accurate






36. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






37. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






38. Identify self - be friendly - gret - ask how to help






39. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






40. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






41. 45 days in advance (package holiday)






42. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






43. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






44. Extend a confident handshake and make eye contact - Basic introduction - mention name of higher status person first - Use their last name until invited to do otherwise - Never arrive too early - makes it awkward






45. Obtaining money resources - seek this to begin or expand business






46. 2-3 rings






47. Person who acquired the rights to travel services for the purpose of RESALE






48. Costs that don't vary






49. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






50. Failrure to pay debt or meet obligation