Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






2. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access






3. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






4. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






5. 45 days in advance (package holiday)






6. Record of business transactions - company lets you buy now and pay later has set up account for you






7. Whats left after deductions






8. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






9. Crucial business doc that shows what a business owns and owes as of date on document - assets on one side liabilities on the other






10. Shows how much money came in (revenue) and how much was paid out (expenses) - Revenue - Expenses = Profit






11. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






12. Franchise is privately owned and already have an identity that you buy into - Mega hae offices in many cities and act as a supermarket - Consortia are a group of independent agencies that formed to get the same benefits of megas






13. List of the revenues and expenses for a business - also called 'Income Statement'






14. Decrease in value thru age - wear or deterioration






15. Anythign of worth that is owned






16. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






17. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






18. Plan expressed in terms of money






19. Money collected from consumer must be put into trust account to be used only for their travel purchases






20. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






21. Every agency pays into this by % to fund those needing to be compensated






22. I don't know - I can't do that - Hang on a second - You have to... - NO (at start of sentence)






23. Ready and waiting to be paid






24. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






25. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






26. Business name - address - registration number






27. Must have certain knowledge and expertise






28. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






29. Costs that don't vary






30. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






31. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






32. Trained professional who is skilled at keeping business records






33. Sells to consumer - travel services provided by another person/company






34. Org. or individual that sells travel services but isn't reg'd in ontario






35. Obtaining money resources - seek this to begin or expand business






36. Can't make false or misleading statements






37. Something that can be seen and evaluated






38. Expenditures arising out of current business activities ie. salaries - electriity






39. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






40. Failrure to pay debt or meet obligation






41. As host - arrive at restaurant at least 10 minutes early - As host - always offer the client the preferred seat - Select silverware from the outside in - Wait until all guests are served before you start eating - If you must leave table - place napki






42. Say GOODBYE - wiat for THEM to hang up






43. Total before deductions






44. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






45. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






46. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






47. Travel agent or wholesaler who is reg'd under TIA






48. Identify self - be friendly - gret - ask how to help






49. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






50. Joing signer of loan agreement