Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






2. Tangibility!! - compensation at retail store is based on MASS amounts of product being bought and marking UP - compensation at agency is commisison - overrides - etc.






3. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






4. Must have certain knowledge and expertise






5. 45 days in advance (package holiday)






6. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






7. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






8. Decrease in value thru age - wear or deterioration






9. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






10. Travel agent or wholesaler who is reg'd under TIA






11. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






12. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






13. Identify why personal info is needed - how it is used - document why it is collecte - EVERY item (ie. date of birth) - Inform clients why its needed - get consent when using information for NEW purposes.






14. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






15. Joing signer of loan agreement






16. Trained professional who is skilled at keeping business records






17. Org. or individual that sells travel services but isn't reg'd in ontario






18. Additional commision % paid when agent meets certain revenue






19. Expenditures arising out of current business activities ie. salaries - electriity






20. Whats left after deductions






21. Anyone who sells travel services or provides travel advice on behalf of reg'd ontario agency






22. Do not deceive or mislead clients about reasons for collecting info - do not collect infomation indiscriminately






23. PERSONAL resources






24. Failrure to pay debt or meet obligation






25. Agency counsellor id - tico reg number - address - name - alternation phone - postal code - fax/email - customer id - complete address - phone - postal - name - travel service details - where - what hotel - what airline - what price includes - See **






26. 10 thousand dollars security deposit






27. Recognize an invisible door exists - Don't interrupt someone on the phone with 'sign language' - Be aware of how your voice projects - Don't use your speaker phone - Don't discuss confidential matters (or gossip!) - Minimize personal phone calls - Re






28. Always include a subject heading - Provide sufficient detail (ie. contact info) - Address the receiver by name in the opening sentence - Address the receiver by name in the opening sentence - Keep your message concise - Check your email at least once






29. Cworks form a location other than reg'd office or agency






30. Presentation of fact made in person - electronically - or in print to introduce someone to the act or enter into a contract - written or oral






31. Obtaining money resources - seek this to begin or expand business






32. Be Accountable - Identify the Purpose - Obtain Consent - Limit Collection - Limit Use - Disclosure and Retention - Be Accurate - Use Appropriate Safeguards - Be Open - Give Individuals Access - Provide Recourse






33. Record of business transactions - company lets you buy now and pay later has set up account for you






34. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






35. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






36. Sells to consumer - travel services provided by another person/company






37. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






38. Costs that don't vary






39. Bankrupcy of registrant - failure of an airline or cruise end supplier






40. Use by agency chains to forward payment to non-BSP supplier






41. Person who acquired the rights to travel services for the purpose of RESALE






42. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






43. Booking form - Receipt - Cheque Requisition - Vouchers (Prepaid - Confirmation - Airport Exchange)






44. Business name - address - registration number






45. Protect personal info against loss or theft - how you will Prevent thefts - etc - Safeguard info from unauthorized access - how you will keep it safe.






46. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






47. Identify self - be friendly - gret - ask how to help






48. Mandatory with TICO - cannot open doors unless have TICO reg.






49. List of the revenues and expenses for a business - also called 'Income Statement'






50. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded