Test your basic knowledge |

Travel Business 101

Instructions:
  • Answer 50 questions in 15 minutes.
  • If you are not ready to take this test, you can study here.
  • Match each statement with the correct term.
  • Don't refresh. All questions and answers are randomly picked and ordered every time you load a test.

This is a study tool. The 3 wrong answers for each question are randomly chosen from answers to other questions. So, you might find at times the answers obvious, but you will see it re-enforces your understanding as you take the test each time.
1. Internal agency form - only agent sees - used to initiate payment to a NON-BSP Supplier - only issued when client pays CASH - CHEQUE - DEBIT - you are paying supplier directly (Credit cards go directly from client to supplier) - (Otherwise - WRA or D






2. Sells to consumer - travel services provided by another person/company






3. That Which is OWED (liabilities)






4. Agency and counsellor informaiton - customer identification - payment details - travel services details






5. Anythign of worth that is owned






6. All details of reservation - made when booking is in process - ALWAYS completed - clear format






7. Cworks form a location other than reg'd office or agency






8. Comply with 10 principles - pick someone to be responsible for your org's compliance - protect clients information or that Which is transferred to third parties - develop policies on how you support the intent of the Act. (How you plan to protect inf






9. Supervises admin of the Act - reg. procedures - financial procedures - advertising - site inspection - compaines - discipline and the Compensation Fund






10. Org. or individual that sells travel services but isn't reg'd in ontario






11. Bookkeeping transaction that makes asset acc't smaller and liability acc't larger






12. Joing signer of loan agreement






13. Use by agency chains to forward payment to non-BSP supplier






14. Total value of assets that you have avail. to invest in your business initially






15. Once paid in full to agent - then the wholelsaler can send to agent - if paid for at least 21 days in advance - the wholesaler must forward at least 14 days prior to departure - Agent must verify all these docs first






16. PERSONAL resources






17. Money owerd to you that you can't collect






18. Trained professional who is skilled at keeping business records






19. Bookkeeping transac. that make liability acc't smaller and asset acc't larger






20. Deposit - final payment - accomm and transport. details - total price - cancellation terms and charges - availability of and cost of insurance - refund policy






21. Must have statement about price - must be clear - comprehensible - prominent - price must reflect total amount or clearly include taxes - comments about conditions which may affect of limit price offered - CAN show a price RANGE but must have both en






22. List of the revenues and expenses for a business - also called 'Income Statement'






23. Mimic speech patter - mimic tone - use customers own language - repeat their words to verify






24. Say GOODBYE - wiat for THEM to hang up






25. Registration system - posting of security - compensation fund - trust account - truth in advertising - supervision/educational req (Also full disclosure of info before and after purchase - compensation fund assistance to those stranded abroad - and i






26. Business name - address - registration number






27. Must have certain knowledge and expertise






28. Given whenever payment of any kind is made - itemizes details of booking - (invoice)






29. Money collected from consumer must be put into trust account to be used only for their travel purchases






30. Service paid for 21 days in advance - wholesaler must forward documents - Agent must go over and check all documents and wholesaler cannot refuse to provide a service if the customer has paid agent already - Check for price increases -- no more than






31. Has to be a defined procedure - develop and easy accessible complaint procedure - inform those who complain how you will recourse






32. Change in price - carrier - times - dates - quality of stay - offer refund or replacement - schedule departure delayed 18-24 hours






33. Pre paid and guaranteed (2 types) - form used to authenticate details of clients reservation - prepaid - already paid thru agent - confirmation - a booking that will be paid LOCALLY - Airport Exchange voucher - given to tour guide from clients as pro






34. Pens - calculator - msg pad - extension directory - calendar - order forms/booking






35. Insurance - term/conditions - cancellation - change policies - entry may be denied - entry req - political unrest - conditions that may affect decision - total price - travel dates - accurate description






36. Inform clients of policies for management of personal info - make the policies EASILY Available an easy to understand for clients and staff






37. ATAC (Air transpot assoc of canada) - IATA (international airline transport assoc) - CLIA (cruise line international assoc) - VIA Rail






38. $5000 Per person max - (Single event Total 5 Million) - additional 2 Million set aside for travellers who are stranded






39. 1 Let them vent - 2 Get the facts - 3 Apologize and fix it






40. Non-support statement - 'Can I take a message' - Incorrect screening - The Bureaucratic Bounce - No Answer






41. Must say artist render if a drawing - must be up to date and accurate






42. Can't make false or misleading statements






43. Failrure to pay debt or meet obligation






44. Be sensitive about your greeting ie. Happy Holidays - Don't over indulge at the Christmas party - Ask a colleague about gift protocol






45. Protect consumers who purchase services form Ontario reg'd retailers - no matter where they live -






46. Docs that portray your financial situation - 2 major ones are the 'income statement' an the 'balance sheet'






47. Association fo Cndn Travel Agencies - non profit - represents retail travel sector






48. Minimize possibilty of incorrect info when making a decision about the client or when disclosing info






49. Alternate - replacement products - services available but not received - (ie. cancel res - insurance premiums - won free trip but company didn't give it to you - counseling fees)






50. Inform clients of use of information when its being used - allow clients to access their own information - correct information for accuracy - provide copies of the info if the client requesrs it unless theres a reason by the act to not provide access